Fidelity Investments Reviews

I also informed Fidelity and Guaranty Life Insurance Company that I did not receive a notification that my premium would be changing. Had I received such notification, I would have contacted them sooner and I would not have waited until the new premium was deducted from my checking account. I was told there was nothing I or they could do about it and I would either have to pay the new premium amount or cancel my policy. I was told if I decided to cancel my policy, all money invested to the policy would be a wash and I would not receive anything in return for the past 10 years that I have invested into the policy. I am 70 years old now and retired. I cannot afford to continue to pay over $400 a month for my Fidelity and Guaranty Life Insurance policy and had no choice but to ask that it be canceled. I am seeking guidance or assistance with anything I can possibly do to fight this injustice. Your assistance is very much appreciated.

I am retired and living solely from my social security benefits. My monthly social security income barely covers the mortgage my wife (also retired) and I still have on our home. We also have monthly medical expenses that our social security income covers. Making ends meet is very difficult and having an increase in my life insurance premium makes it impossible for me to keep the policy at the new, not previously undisclosed premium.

Weeks past then a month after 2 months. I called them and they told me that I did not qualify for a loan and that the money is to pay their time and some papers. I called their manager 6 months later and he told me that Maricela made up that company and his company has nothing to do with it. I explained to him that I went to this office to do all the papers and that they use this office to do everything. He told me that they do not work for him anymore. I have been calling the office and just find out that this office is out of business. What can I do to get my money back?

I have taken time off work to resolve. However, I cannot get a hold of everyone. Can these folks change the terms of my loan without my consent? What about earning time lost trying to get this "bank" to get their stuff together?

Updated on 01/05/2015: In 2007/2008, some idiot at Fidelity advised me on my IRA. My plan was to hold. Surely, the two funds would increase in value. I transferred these same funds to another company, but held them. NOOO. These two Fidelity funds have decreased 25.55%. Time to get rid of these two funds, and ALL of my Fidelity holdings. My bad, for investing with Fidelity, even with past experience of a previous loss.

My bank shows that the money has been transferred, and my account's cash balance shows the transfer, but they won't allow access to the money for trade. Tomorrow I will search for another broker, since I consider this an affront to good business practice. I have over a million with Fidelity and I am definitely going to move it over this policy.

At one point, I asked to speak to another customer representative. He did not hear it. He did not accommodate me. He just kept on counting, until finally, I had to hang up. This led me to call a representative at the new investment company to ask what I should do. This representative could not believe I had been taken through this. She gave me a solution. I called back, fortunately, reaching another customer service person at Fidelity. This person mentioned I had spoken to his other 2 colleagues and when I asked what the finish amount would be after removing the $25.00 UPS fee. I wrote down this amount and waited for the check.

When the check arrived, it was approximately $20.00 less than the amount he quoted. When I called back to ask why, I was first told it was because of the daily market value. When I said the money was in a MM IRA, she rescinded this comment and put me on hold so she could speak with her manager. When she returned I was told it was a service fee. When I told her none of the three representatives I spoke to told me of this fee, and the first representative, when I, specifically asked about a fee, said no, she said she would investigate.

Today, the investigation proved several things: (1) Fidelity does not tape all calls; (2) Fidelity does tape all calls; (3) Fidelity can tell you, you are wrong, according to the tape; (4) Fidelity never lets you hear the tape; (5) The customer, when leaving Fidelity is always wrong. The story goes on. There is more. But after speaking with the last customer service representative without any satisfaction, she asked if I would like to speak to her manager. I would have had to go through the entire story again! (6) I will never ever invest with Fidelity Investment, again.

At one point I asked to speak to another customer representative, but he did not hear it. He did not accommodate me, instead he just kept on counting, until finally, I had to hang up. This led me to call a rep at the new investment company to ask what I should do. This rep could not believe I had been taken through this and she gave me a solution. I called back, fortunately, reaching another customer service person at Fidelity. This person mentioned I had spoken to his other 2 colleagues and when I asked what the finish amount would be after removing the 25.00 UPS fee, I wrote down this amount and waited for the check.

When the check arrived, it was approximately 20.00 less than the amount he quoted. When I called back to ask why, I was first told it was because of the daily market value. When I said the money was in a MM IRA, she rescinded this comment and put me on hold so she could speak with her manager. When she returned I was told it was a service fee. When I told her none of the three reps I spoke to told me of this fee and the first rep, when I specifically asked about a fee, said no, she said she would investigate. Today, the investigation proved several things: 1. Fidelity does not tape all calls, 2. Fidelity does tape all calls, 3. Fidelity can tell you, you are wrong, according to the tape, 4. Fidelity never lets you hear the tape, 5. The customer, when leaving Fidelity is always wrong. The story goes on and there is more.

But, after speaking with the last customer service rep, without any satisfaction, she asked if I would like to speak to her manager. I would have had to go through the entire story again, 6. I will never ever invest with Fidelity Investment again. I decide not to proceed. For 20.00, I can think of other ways to spend my time and that amount. Johnathan is still working with Fidelity, 401K group, as far as I know. He should not be in a position where he works with the public, in any sort of customer service role, in my opinion.

Needless to say, I transferred all assets to another firm and have no more problems.

Fidelity is no longer user-friendly as they were years ago as they engage in pilfering tactics to drain customer’s accounts through securities manipulation, commission rate changes, and margin interest rate changes all at will regardless of what their agreement is with a client. They are a dangerous company to deal with and are no longer trustworthy.

Be very careful in dealing with this company. If you only have $500.00 with them, you will be o.k.; however, once you have a million, they will try to take it from you like a Las Vegas casino. I lost hundred of thousands of dollars. And they don't care and will not reimburse me for any losses!

On 1 September 2010, I called Fidelity to arrange this. I was told that they could not send the money to my current address because I had never changed my address with them, and if I did change my address with them, there would be a 15 day "hold" on the account, preventing Fidelity from sending me my money. The woman to whom I was speaking almost argued with me, trying to convince me to leave the money with Fidelity in some sort of private account. I insisted that I did not want to do that, but she kept on and on about the benefits and how if I put my money with an employer, I would be bound by the employer's rules. It was very difficult to get her to understand that I would not leave my money with Fidelity because of Fidelity's behavior.

Since they refused to send my money to my current address (the one they had had since 20 July), I told them to send it to my Indiana address; the US Postal Service was forwarding my mail. The woman said they would mail it out on the 13th. On the 2nd, Fidelity sent a letter to my Indiana address saying that they were charging me $63 plus change for the transaction. The USPS forwarded that letter; I received it within a week of the date on the letter.

Since I had been clearly told that the check would not be mailed until the 13th, I waited until the 20th before I called Fidelity to let them know the check had not arrived. At that point, I was told that the check had been mailed on the 2nd of September. I must have misunderstood what I was told regarding the 13th. I told Fidelity that I wanted my money. Again, they gave me the run-around, but finally agreed to change my address. On the 28th, I received a letter from Fidelity, mailed to my Indiana address and forwarded by the USPS to me, that said they were changing my address. Fidelity did not mail me a check. If they had, it would have been forwarded to me exactly the way their other 3 letters were.

Fidelity is keeping my money and the interest it is earning for every minute that they can possibly make up an excuse. FYI: the interest on this amount of money for one month is over $1K. This is significant, particularly when multiplied by the number of people who try to withdraw their money from Fidelity. Today, 29 September, I called Fidelity and told them to FedEx a check to the FedEx office nearest me and email me the tracking number. I would pick up the check. Fidelity refused. I have received no tracking number. I cannot be the only one they have robbed this way. And, if this behavior is not against the law, it ought to be.

To double check, I called Fidelity Investments to verify. When I asked, if the person who answered the phone could tell me how much I would have to pay for taxes if I take a lump-sum payment, I was told the same thing that I had read in my paper work. So, I figured I must be correct in my understanding of what I was reading. So, I took the lump-sum, and when it came time to file my taxes, it turned out that what I was told, and had read, was not an explanation of my tax liabilities.

The lump-sum explanation in the forms was very misleading, along with the calls I made to Fidelity Investments to attempt to check my understanding of the forms. When I wrote Fidelity Investments to explain my situation, they wrote back stating that the last paragraph of the forms stated that I might wish to talk to the administrator, or someone with knowledge of these things, and their letter quoted the last paragraph of the forms that I had been given. But, what the letter conveniently left out was, that the sentence before the statement made in the last paragraph stated that, some of the things addressed in the documents could be complex and confusing, particularly when we are speaking about the rolling over of Roth IRA accounts.

This statement distracts from any question you may have about seeking any advice about the lump-sum payment. The truth was that it had only been a partial explanation of what my tax liabilities would be. I ended up having to pay another $80,000 on top of the almost $65,000 that had been initially withheld. Now I don't have any money left from my retirement pension.

I thought it was just me in that I didn't push the clutch in all the way, but I made sure to do so. And the grinding still happened at higher RPMs. I figured the synchros in the transmission were worn, which according to my policy was covered. So I took it back to the dealership to have them fix it, and both the dealer and the inspector from FWS claimed nothing was wrong and everything was fine.

Although both admitted to me over the phone that the synchros were worn, and it should be replaced, FWS denied the claim, because it wasn't a mechanical failure. They don't cover worn parts. Also, the day I bought the car, the guy who sold it to me told me that he was tired re-teaching his fiancee how to drive stick with the car. Thinking to my self, why would he tell me that? I jokingly said, "Oh, if I have problems with the transmission, I'll be calling you!" He no longer works at the dealership, so go figure.

Anyways, I got no fix on the transmission. I had to drive 2 hours back to the dealership, because they told me I had to bring it back there (I live in Madison.), and I had to pay $100 in diagnostic fees to have them tell me they can't fix it. What a scam. Shame on Fidelity, and same to Gordie for having such a crappy warranty and for telling me I had to take it to them, when in fact I could have taken it anywhere.

I am totally upset and after reading the complaints on the Consumer Complaints page, I do not seem to be the only one not pleased with this company. What a rip-off. No reason other than "too bad". There has to be something that can be done, legally. The warranty specifically states that valves and pumps are covered, now they are telling me they are not covered?! What a crock. I am out over $4,000.00, and my truck is still in the shop, for, I have no way to pay that amount right away. I am out car rental dollars.

After another week, Downtown Mini found a bad radiator cap and had open up the engine because of compression loss. They found the cylinder head had warped due to the failure of parts I have under warranty. Both mechanics from Courtesy Toyota and Mini agree that this should all be covered by warranty as the failure of my warranted parts caused the damage to my Mini's engine which is now estimated to cost over 4300 dollars to fix. When my car first got hot, no coolant leaked and no steam blew out of the car. I opened the coolant reservoir and it had coolant. I had no previous over heating. I was in contact with Fidelity warranty service at every step as well as both mechanics.

The following day, the inspector arrived and accepted the mirror but rejected the engine mounts saying that they "looked fine" to him and would not cover them! Sirs, I am not a certified mechanic, but these things looked really worn to me. The mirror was replaced by Champion and thought I would be on my way. Not so. I had to wait there for three hours for their people to fax the garage back. Unfortunately, after this wait, still no fax. I called [their] people to ask what the holdup was and that it had started to rain. The person told me it was normal for company to take this long to answer back and hung up while I was still asking questions. I gave up waiting for such a simple action on their part that I paid the full price and left to do my pressing business. Upon paying the bill, I found that [they] refused to pay the tax for the rental car!

Let's see; horrible service, pathetic phone representation, inspectors that can't tell a bolt from a nut and long un-needed waiting that gives a customer approval rating of 0.001 out of 100. If this is "platinum" coverage I'm glad I didn't get suckered in to the other coverage [they] offer. And after seeing first hand [their] treatment of their clients, I will not renew my contract. [They're] fired. I will have to pay out of pocket for engine mount replacement before something bad happens.

The insurance company paid the maximum they had me insured for. Then my adjuster took their 10% ($32,000). Then I sent the insurance check to my mortgage company to endorse and send back, but I did not hear back from them. After a dozen letters and as many calls and 13 months went by, I thought they were folding and would loose my money. I found out the check was not cashed and had the insurance company sent me a new check, which had my name first, the mortgage company 2nd, and the adjusters 3rd. I signed it, the adjusters signed it, and I deposited $180,000 in my account until their proof reader noticed and called Fidelity to see why they didn’t sign. So the bank froze the account and Fidelity said they would file charges against me if I didn’t give them $140,000.

Thinking the economy was getting better and with my 725 credit score, I could refinance, I paid fidelity off and then rebuild my house. And I had no choice; that was in May of 2009. With reservations for cottages coming to a halt and the income from 2 mobile homes gone (1 burned, the other I now live in), I have been unable to make the mortgage payment and have been foreclosed on. My reply was that Fidelity took my money for my house (which appraisal did not give any value, only on income from cottages) and left me flat broke and was asking for my money back minus the payments I missed.

I had wanted to open a water front restaurant in a large clubhouse, but never had the parking until now and told Fidelity instead of me building a new home, I had paved where the homes were and put my own $70,000 in to building the restaurant to increase the gross income, but I need about $30,000 to finish it. I now owe $348,000. It’s appraised at $755,000 and they really want it. What do I do?

When I called to ask why, they said because that's what they are going to do and that's that. I have a platinum coverage, and I guess it means nothing now. I will never buy a Fidelity warranty again, and the dealership where I bought the truck new at is no longer going to be selling their warranty because of this matter.

How can this company prorate a service they have not provided yet? I am still under the manufacturer warranty until 36,000 miles and they want to charge me a 42% cancellation percentage as well as a $49.00 cancellation fee, when they have not provided any coverage or service. How can they charge you from the sale date and not on the policy effective date? The policy will not be active until 36,001 miles or 2 years. They are selling a service that that they will not provide you with until your manufacturer warranty expires, but think they have the right to keep your money even if a service was never provided. The damage from this is, I will lose over half the purchase amount paid for a policy or service that was never provided.

When I asked what happens to the money when I die since my wife is listed as beneficiary, they told me my wife will not be allowed to have the money and it will be kept by them until the state of Texas requests it be turned over to them. This is a loss of money and peace of mind and a better understanding of how truly corrupt companies and the government are. FTC told me it is a civil matter and to get an attorney, and the attorney only wants $25,000 to start action and refuses to take it on contingency.

Someone from Thomson contacted Fidelity and I contacted Fidelity again. Another date was given. I was told July 12th. That date came and went. After many, many phone calls later, I was given yet another date (August 1st). I looked at my status online and the dates are being changed as when I started this, even though I made copies of everything with the correct dates. I have now been told it will be August 14th as I am sure that date will be changed as well. Part of this payment is earmarked for paying taxes owed to both the IRS and the State of Indiana and part of the remainder for purchase of a replacement vehicle. Our only car was totaled in May during a flash flood and we have been without a consistent means of transportation since then. This has hindered my ability to find work since my last work contract ended at the beginning of May.

What I don't understand is why the agent I spoke with today said it wasn't Fidelity's fault and they couldn't credit me. They tried to pawn the problem off to AIG saying that it was their fault. Well, it's obvious that AIG did everything correctly because the exchange was trading property the next day. Fidelity competitors didn't have this issue. This clearly sounds like someone at Fidelity didn't do their job and they want me to jump through hoops because of it. Because Fidelity had not completed the CUISP change associated with the stock on time, I lost 20+% on the stock when I could have only lost 5%.

Last thing, Fidelity provided no communication whatsoever to the issue. I had outstanding limit orders and they canceled them and didn't send notification of any kind. You could debate hard that this is a bad use case scenario as the customer intention was made regarding a company regardless of the reverse split. The lack of accountability is driving me nuts. They just walk around like they did nothing wrong.

I did not get any response until today, June 12, then I called and talked about 30 minutes with two persons, one of them is a supervisor and his name is Nate. Finally he said that the asset transfer department left the ball and they did not feel this as a priority. Due to this delay, I have sold my assets in Vanguard, and as per Fidelity transfer schedules I had investigated and planned to invest in to other assets. I have lost lots of money. I really appreciate your help in this regards. I have lost almost couple of thousands dollars as I planned to invest into stocks which went up 200% to 300%.

On April 2, after three years of pressure from Fidelity by the rep in Fairfield, I agreed to transfer 2 of the Fidelity 401(k)s to a new IRA set up on that date, April 2, 2009. To validate the transfer in the rep's office in Fairfield, they made a recorded phone call to the main office, to take information from me, and finalize the new IRA. I made it absolutely clear multiple times on the recorded call that I wanted to transfer all investment share balances intact to the new IRA from the two 401(k)s. I had over $535,000 being transferred. They assured me that it would be done immediately. I had a portion of my 401(k) money in 6 stock mutual funds, some in a PIMCO bond fund, and about half of the total in a guaranteed return fund managed by Dwight Investments.

I felt good about the consolidation. On June 4, I got a monthly statement from Fidelity for my IRA. Since the establishment of the IRA, I have tracked the investment performance weekly on my computer, and over the April-May period, where several of the stock funds appreciated over 20% in value. I was expecting unrealized gains of $25,000 over the two month IRA period. It turns out that Fidelity was only able to transfer one mutual fund from a 401(k) to the new IRA. They dumped the remainder (over $500,000) in the "Fidelity Cash Reserves" fund, which yields virtually nothing. I had hoped to withdraw the $25,000 of gains from the 401(k), since I am now 59 and a half. It turns out; there were no gains to withdraw, because Fidelity did not transfer the funds on April 2. They were never transferred.

After reviewing my statement yesterday, I phoned the Fidelity Fairfield office to complain. They said they needed to check the recorded phone call that occurred with me, the Fairfield rep, and the head office of Fidelity on April 2. Today, June 5, I received a call from the head office of Fidelity, saying that they had reviewed the recorded phone call. They indicated that I stated clearly that I wanted the 401(k) investments to stay 100% intact. They also stated that nobody on the call explained that some of the funds were not transferable to the IRA. Fidelity agreed that the transfer would be seamless, and the call ended.

In today's phone conversation with Fidelity, the head office call center apologized to me, that nobody told me the funds could not be transferred. They also told me the IRA could not be reversed to revert to the original two 401(k)s. They also told me they could not "make me whole" financially, for the unrealized loss I incurred, due to their error and omission to tell me about the lack of transferability of funds. They essentially told me I am out of luck, and there is nothing they can do for me, even though they were in error. They told me to do some research, and try to get some funds that are similar to the ones I had originally. The Fairfield Fidelity Office could help do this, if I wished. Just what I need!

I am incensed beyond words, and need to consider my options. I thought I was beginning to recover my substantial market losses from late 2008 and earlier this year. I never would have rolled over the two 401(k)s to the IRA, had I known the old investments were not available. If I did not check my IRA statement, this error could have gone unnoticed, and my losses could be much larger. I am concerned that if I buy similar funds and the market drops again, I could be a 2 time loser, once late last year, and once again. Does anybody have any advice for me? Do I have grounds for a lawsuit? How should I proceed? Is a complaint with the Connecticut Department of Labor worthwhile? I'd like to get the securities license of the rep revoked, as he is incompetent. I may file a complaint with the Attorney General of CT. Any help would be appreciated. I have lost at least $25,000, thus far.

Despite the above, Fidelity representatives continue to promise to transfer funds on a given day and then (when the customer complains that the transfer was not made) claim they cannot transfer any funds until after settlement days (even if available funds are in excess of the settlement obligations). More recently, Fidelity's online system stopped recognizing as available funds that were transferred in until 4 business days after the transfer has been made. Thus, after transferring funds to Fidelity, the customer has to wait another 4 business days before he/she can use them to make a purchase online!

Until very recently, Fidelity's representatives would manually put through the transaction at the online commission rate (to compensate for their online system's failure). But as of 5/27/2009 (or perhaps earlier), they now charge the "broker-assisted" rate for such transactions and have the audacity to insist that it has never been done differently! Perhaps less importantly, Fidelity prints nonsensical and non-applicable "cost basis" information on the statements they send out. Their own representatives have no idea what this gobbledygook represents, and it takes hours on the telephone to find someone who can explain it, while insisting they introduced this error in cost accounting “at the request of their (other) customers.” Most of this is fraudulent of course, but Fidelity doesn't care about the small investor (who is the only victim, as they make special "concessions" for their larger customers).

Complaints to their CEO are answered by non-responsive and insulting form letters from personnel unknown by others in the company (in other words, the names are fictitious). So, why don't I use another broker? Because Fidelity charges a fortune to transfer assets to another broker and probably would mess up the transaction. Consequences: delayed transactions resulting in different (sometimes higher) purchase price, higher commissions, loss of interest, and loss of many hours for each transaction.

I expected a notice the following week approving my transaction; this was not the case. My transaction was denied and they instructed me to contact a representative. Upon inquiring to the representative, I was told that the correct paperwork had not been filled. I asked how this could be as it was the paperwork that they had sent me, quickly being informed by the representative that a further investigative work order would be required. Upon contacting Fidelity a week later, I am informed that the initial work order filed the previous week had been lost and that a new work order would be required. Upon further investigation, Fidelity decides that they had in fact sent me the correct paperwork and approves the transaction.

The second account seems more troublesome. Upon rolling this second account over, I am also required to fill out paperwork that never arrives. Curious as to why I never received paperwork for this account, I contacted Fidelity and was informed that they do not have my correct address. I do not know why my address would be incorrect as I am receiving massive amounts of paper from them on a daily basis at this point. Upon updating my address so that SW now reads South West, my account goes onto a 15-day holding period.

Two weeks later, I received the correct paperwork. Upon filling out and notarizing, I mailed them back to Fidelity using their envelope. I contacted them a week and half later and was informed that my transaction has been lost and was never uploaded into the system. This whereby requires a new time-sensitive transaction to be initiated. Needless to say, three months later, I am still waiting for Fidelity to send me the correct paperwork so that I can access my accounts which remain on perpetual holds.

No, we didn't get proof of postmark date, but I believe that the post office picks up mail every day up until the last pick up time indicated on their drop off boxes, and especially on tax day! As an important aside, the Fidelity website indicates the various ways to contribute to an existing IRA: one of the options is to mail a check postmarked by April 15, 2009. Nowhere does it say what date it needs to be received. So, if you live in Ohio, your check will probably get there in a day or two.

I mailed my check from the state of Washington, and it supposedly arrived on April 22 (Imagine the situation the poor folks who live in Alaska find themselves in with Fidelity). The funds were taken from our checking account on April 22. Lo and behold, on May 2, my husband received a letter from Fidelity indicating that because his check arrived after April 15, the contribution was applied to 2009. One of the Fidelity representatives we spoke with after receiving the letter said that the check needed to arrive by April 18, 2009 to be credited to tax year 2008 (Again, my husband was told by a phone rep on April 15 that the date was April 22, and the website says nothing about the date the check needed to arrive at Fidelity). When we asked where on the website the April 18 date is referenced, the rep could not answer (because it's not there!). Another Fidelity rep indicated that they scan the envelopes when they come in but they didn't scan ours? We were told that the post office didn't put a postmark on the envelope, but they may have put a bar code on the envelope? And, of course, the envelope has been destroyed. They admitted that they had heard from others with the same complaint but they were not going to do anything about it.

I asked them to reinstate the trade as of which means do it over. The rep on the phone said he could not do that, but could offer me $100.00 as compensation for their error. I said it was unacceptable, so he told me it would be submitted to the dispute reconciliation group! I said there was no dispute since they admitted that they had a problem, not me. Boy, was I wrong! Their take was that I was supposed to inform them of the mistake within a certain amount of time; otherwise, it was my problem and not theirs. Read the fine print of the customer agreement! This rep then offered me $500.00 to solve the problem, but no reinstatement of the CD which would over its life probably return close to $5,000.00.

So the cost of a 30-year customer is $500.00. I guess I'm glad I didn't take the first $100.00 offer. This is not a customer-friendly operation like it was when they first started. They have their butt covered with plenty of legal talent to suppress dissent. I'll be moving on to another company and praying that they are more ethical than these guys.

The repair center contacted Fidelity and was informed that the warranty expired January 08. This of course did not fall with in the 5 year,100k miles. I called to find out what the deal was and was told that since the car had over 6,000 miles at the time of purchase, the years began at the date the car was manufactured not purchased. I am VERY upset with the dealership for not explaining the true facts regarding this warranty. We asked specifically if the warranty would begin at the time of purchase. We were told that it would. There's no way that the dealership was unaware of this. This is a deceptive practice at best. We purchased the vehicle and warranty in good faith and hoped that this courtesy would be extended to us. Fidelity and Thomas Motors are guilty of this deception and not to mention, very poor consumer relations.

Due to the recent market volatility, I have been receiving margin calls on a daily basis. I have moved adequate funds over to meet the calls in a timely fashion as per my agreement with Fidelity. On Friday, Oct. 10th. I called Fidelity for a status on my margin calls. I was told by Fidelity that my account was in good standing and I had a margin call for around $200.00(the employee contacted their margin area for this number). I promptly deposited the funds and the Fidelity employee said they would notify their margin dept of the call being met and my position was fine for Friday.

I checked my balance 2 hours later and Fidelity liquidated the entire position for a net loss of $11,000 on my end. I immediately contacted them and was told that their department gave me bad information and that they tried to contact me via email of the error. I never received an email, voicemail, or phone call asking for more funds to be deposited..which I would have done. I have contacted them 2x for an explanation and I have received nothing but excuses. I still have not received the phantom email from them that they said they originally sent.

Overall: Fidelity informed me my high dollar investment was fine. They confirmed my margin calls were met. They made an error and never contacted me for further funds, which I would have provided. They have not provided any proof of a communication and misled me to believing my position was in good standing then liquidating it 2 hours after I was told everything was fine. I have since moved all my accounts from Fidelity and pursuing legal action.

My son and his girlfriend are out at least $507.00 for this scam and they need to pay their apartment lease with this. I care about the money but I want to bring these people to justice as much as I can. I also want to get reimbursed for the money if I can. This put A BLACK EYE ON THE COMPANIES THAT HAVE THE SAME NAME AS FIDELITY CAPITAL INVESTMENTS.

I am not happy with this scheme at all. My fiance bought this extra warranty because they used the scare tactic sales pitch. Are there any honest companies anymore?

I purchased a Platinum warranty but I'm still having to pay for repairs. I don't get it. Furthermore we want out of the contract ASAP. Our contract says we are bound to the deal as long as we own the car. What is this?

When I called them on Monday, They said it was a error on thier part. The money was not available. It was like too bad for all the overdrafts fees and 1300.00 was going to be my problems. Please any idea how the can do that. Like I said, I have 4 copies of emails they sent stating ther money had been approved and sent on its way. The orginal check was for appox. 2000.00 after taxes abd fees were taken out....Im at a lost on what to do...Looking for any advise you can share. Also they told me this had happen to several people within that week and it was all a error on their (people or computers) not sure.

Major overdrafts...and bounce checks...By rights I should still have enough money to pay my bills....not negitive balance in my account. I have a daughter and 2 grandaughters to support.

I have paid over $5000 in taxes that I am not liable for. Fidelity has deep pockets and this is litigatable for the taxes paid, legal fees, damages for Fidelity causing my daughter's child support to be reduced by $5000. The child support order has ceased. I have not received a penny for 2007 tax season but I just got a 1099-R for 2007 from Fidelity. The retirement distributions continue to be sent to the child support agency who forwards the money to my ex-husband and Fidelity causes me to pay the IRS the taxes on the distributions.

Finally, the last straw, I called Fidelity and requested instructions about how to pay off a 401k loan and take out a new one. I made my plans 100% clear to the representative. After the conversation I took $800.00, got a money order, and sent it to Fidelity. Only after they got the money did I find out that I didn't have a loan available. Fidelity was no help what so ever; they refused to reverse the loan pay off or assist me in any way. In fact, they basically said it was my fault because the rep never said I could take out another loan. Again my intentions were made totally clear: if I wasn't able to take another loan shouldn't the rep have notified me of that before I sent in the 800.00? A reasonable, responsible person would say so, however it seems that those are two adjectives which simply don't apply to fidelity, as I told them if they were my bank or my car insurance company, or my cable company I would fire them for their horrible service. Unfortunately, I am stuck with them, in a word, Fidelity service is terrible.

The economic damage that occurred was that we sent in the $800 that was our mortgage payment fully intending to pay the mortgage when the new loan arrived. This caused the first 30 day mark ever on our credit.

As a result of Fidelity's failure to effect an automatic deduction from my IRA account for the 2006 Minimum Required Distribution I have suffered total expenses in the amount of $19,193.00. Fidelity is ignoring this entire matter knowing that I do not have the means to bring litigation against them in order to resolve this dispute. I implore that someone will take up this cause on my behalf.

When I transfered from Delphi to GM in June 06. It took Fidelity five months and numerous phone calls to get my health insurance active. Every time you call you talk to someone different and you get different answers from everyone. My benefit rep. at work was calling and so was I. Until I got upset this problem did not get corrected. I had to call everyday for a couple of weeks and keep calling doctors about unpaid bills.

Now on Jan. 26, 2007 they have succeeded in cancelling my health benefits. Which was discovered when my daug. tried to go to the doctors this morning. I called Blue Cross and was told Fidelity cancelled on the 26th. Fidelity can't figure out what happened. Who knows how long it will take to get corrected.

This causes doctor bills to be paid late not to mention the frustration of dealing with such an incompetent company.

Numerous people all over are having difficulty with this company. Benefits being cancelled, years of service records incorrect, people told they can retire then called back to work because of Fidelitys inadequate records or negligence. One guy waiting for disability pay was told on different occasions that needed papers where sent in the mail which never arrived and the next person he talked to tells him nothing was sent because they need more records from him. So who do you believe? They sound sincere and knowledgable when you talk to them but the results never pan out.

No one at this company seems to be on the same page. It is extremely frustrating to deal with them because you never know whats real and what isn't.

The information and benefits this company manages are important and alot of peoples livelihoods depend on accurate records and timely service.

The value of the fund depends on how well Fidelity invests the customer's money. To charge a fee for losing over 20% of their customer's investment is outrageous.
In the summer of 2001, I invested in 5 different sector funds, with the minimum $2500 each. As the market deteriorated, most of those slipped below the $2000 minimum. The fee will be assessed in November. If the market does not improve, I may have to pay $12 for each fund, as a result of Fidelity's losing so much of my money.

My choices are limited: I can increase my investments, to get the valuations over $2000 each. I can liquidate my investments, and maybe consolidate some together. Or I can do nothing and pay the fees. I am outraged, and I am closing my Fidelity accounts.

I received an Investment Report in the mail with a $0.00 balance. On August 6, 2001, I received a check with the federal and state taxes removed from my Fidelity 401K. The Fidelity 401K had not been rolled over into the Fidelity Rollover IRA. I called Fidelity and spoke with Troy Vanderburg, who very matter-of-factly told me that there was nothing he could do and that I should call another department (after being transferred twice to talk with him).

I had to pay federal and state taxes on my 401K. I wasted my time with the phone calls, applications, setting up accounts, etc. with Fidelity. I could have just waited to receive a check from my 401K and deposited it.