Fidelity Investments

I am trying to find out how to get a few payout and close my account with Fidelity. I am no longer employed with the company and they are telling me I cannot take the money that is mine. Can anyone help me with this situation?

I rolled over a 401k with over 100 thousand in cash. I was promised commission free trades for a couple years. I was about to put in an order and noticed a commission fee of 4.95. I called them about it and they said they'd handle it. I started my trading and made gains of 7% in six weeks. Then, I noticed a commission fee again with my latest trade. I contacted them about it and they claimed I was only granted 15 free trades. Total bull. Don't open an account with them.

Terrible service at Boylston Street Fidelity office. Systems are lacking i.e. phone services are subpar, long phone wait, on site services are subpar, online computer service is subpar. This is moreso a company problem than the actual people working there. But the staff need better support. They don't address account issues in a timely manner. Almost 4 months with a transfer of assets issues is a red flag of incompetence, poor training or severely overworked staff that can't use common sense to do basic task. Apparently other people are having these same problems so it's not an isolated issue. Seriously looking into another Investment service. Nonetheless while I'm currently still a customer until I find another firm Fidelity needs to fix it.

I brought four mutual funds at Fidelity, for security. I invested in mutual funds, not in individual stocks. Total approximately $1500000 invested. After one year, my invested account lost $50000. Fidelity Biomedical fund - $36.33/share at 1-22-18 change to $23.18 at 2-4-19, 25% drop. Fidelity European Fund, - $43.49/share 1-25-18, change to $33.70/share at 2-4-19, 25% drop!! Plus another two Japanese funds, about 20% drop. It is better than 25% drop. Fidelity Investments are more than welcome to find any future customer to put in 25% of their blood hard earning money into this kind of nonsense. I advise any new customers never choose this big liar company!

I am now 4 for 4 - misinformation conversations with Fidelity agents. It seems they are not training their agents well enough, or their system is too complex, or they have a high turn over. Was advised I could only take a distribution from my 401K ONCE a year, (this is not true.) I moved 1/3 of my 401K into an IRA so I could access it more often than the misinformed agent advised.

I've had my children's Fidelity account since 1999. Each one of them had over $850 at the end of 2018. When they transferred your money over to a new account due to Destiny closing, they only transferred over a couple of hundred dollars. They stated that it was because of past due fees that were not being taken out since 99 so they took over $433 out of one account and took over $500 out of another account, stating that this was all for back fees. I told them to send me a summary. The guy was really a bully over the phone.

Phone call after phone call to attempt opening an account and moving an initial amount of $50K. Their online system continually did not allow me to log in instead requesting I call. Each and every time I spoke with a rep they assured me all was fine and I could transfer funds and begin trading. This never happened. Fortunately their system had yet another glitch and my funds were never transferred. The last person I spoke with stated the account had been closed with no reason or explanation. "We do not have to give a reason and can close an account anytime with no notification". Be forewarned and do business elsewhere.

Do not trust what this company says. They are pukes. I moved and wanted my funds. I told them to send it to my new address. They sent me a confirmation email for my new address then sent it to the wrong address 4 states away. This was two checks one for 8 dollars the other for 5k. Then they said for their mistake they would overnight the big check to me. Instead they send me a check for 40 dollars. Spent 30+ to send me 40. I said, "That's not even suppose to be one of my checks anyways what are you folks doing over there?" If they cant get something right after 20 days do you trust them with your money?? No I'm telling everyone dont invest with Fidelity. They are incompetent.

After retiring in 2013 I began to consider alternatives for management of my 401K account. I had self managed the account for nearly 30 years with good results averaging a little over 7% annual return, but felt a professional management firm could do much better. My company used Fidelity to manage our 401K so I was comfortable with the financial advisor who managed our relationship. On his advice I chose Fidelity's Strategic Advisers to handle management of my 401K. In the first year annual review I was displeased with the return which was about 3% and expressed that in the review. The Strategic Adviser's team assured me that it was unfair to judge them based on a year's performance and I should give it a full market cycle which they said was 5 years.

My automatic RMD withdrawal failed, and it took 22 days for Fidelity to finally get me my withdrawal manually (they outright lied about when the check was sent). I decided to take all money out and move 401K to Chase because of withdrawal difficult with Fidelity. They have been sitting on my money since finally finishing the withdrawal on 1/10/2019 and I still haven't gotten the rollover check.

I tried to contact Fidelity Customer Service today (1-10-2019) because a transaction appeared on my IRA account that I had not authorized. Fidelity's phone system had me on hold for 15 minutes until I hung up. Their Customer Service is horrible. I am transferring my assets to another brokerage firm.

I finally decided to make my first big decision and open a brokerage account. I can say that the process was not easy and the online application was giving me so much trouble. When I did try to call in to get help the customer service rep was no help. The identity verification questions were ridiculous, how in the world am I suppose to know/keep up with My uncle's Ex wife and new Wife's Date of Birth? And if I tell the customer representative that I do not know that answers to the questions, why in the world would you try to ask me again? And then have the nerve to tell me that "I am not here to tell you what to know or keep up with, we can skip this question but this will be counted against you."

Fidelity handles our 401k. I requested an emergency withdraw. Received an email that it was approved and that the funds were on the way. 4 days later, they had sent over a thousand less than requested. I called and was told that they had a system issue and it's been worked on. I ask to redo the withdraw and was told, "No. Just give it a couple of days and it will be fixed or a new withdraw will be rushed out." No call. No email. How can a company who manages millions not be able to inform a customer of an issue and not even try to resolve the issue. Their customer service has no concept of an emergency withdraw. I had to argue with the CSR to have her redo the withdraw and sure enough, a week later, the funds are still not here and I'm now in serious trouble facing hundred in late fees and could possibly lose my home.

I am the caretaker for my elder uncle who is a disabled veteran. He had money in Fidelity account for many years. He requested a transfer out of Fidelity for another investment. Fidelity froze his account and continues to hold his money even after sending him a letter demanding that he close the account!!! At this point the account is unable to be closed and account frozen - Today we will file a civil suit in small claims court in an attempt to retrieve funds. AVOID FIDELITY and use Vanguard!!! I believe Fidelity is (making it hard) punishing my uncle for removing funds.

I was opening a business account and had a lot of back and forth, not having a clear understanding of what documentation was needed to open the account. After several phone calls and several faxes I finally talked to a lady by the name of Steffanie **. She was awesome. She listen to me and took on my issues and promised to help. Even though she didn't know all the answer she went out of her way to get me the right answers. She even offered to follow up with me regarding my issues, which she indeed did. I realized that it really depends on who you spoke with at customer service. My one star experience was turn around by one employee that helped me get the account up and running. My recommendation to the company, assign every new client a person of contact to help them through the account opening process, especially for business accounts.

I have been trying for over 1 1/2 hours to get a human on the phone so that I can get them to stop mailing material to my physical address instead of my mailing address. Was # 91 in the chat queue! Never do business with this firm. Do yourself a favor and look at their overall star rating. On a 1-5 they are rated 1 1/2 stars, only because you have to give at least 1 star in order to have your review processed. Otherwise, I'm sure they would be rated less than 1 star cumulatively.

I have tried two times now to report the death of a relative who was a policy holder. Both times I was instructed to call inheritors services or some such department and I have yet to get through. Fidelity has billions of dollars in investments and they can't hire more phone representatives? Not everything can be done online! And what about those people who don't use the internet - plenty of elderly people are in that position. It seems to me that once they get your money, good luck getting it disbursed.

I am not well versed in finances, but setting up an account online was easy. Fidelity Go allows me to invest the way I want without having to learn and select everything myself. It automatically makes changes based on my age and preferences for risk. I spoke with Lina over the phone to set it up and she was incredibly helpful!

I have been a Fidelity customer 20 years. I don't know what happened. Worst service ever!!! I am trying to open account for my mother and every time I call they waste my time disconnect. Do not open an account here???

1 hour and waiting. First call got disconnected after asked to be put on hold and 30 minutes in!! This is the worst service ever... They are just able to survive because most companies work with them for workers' benefits. Stay away from them if you can!

How could this happen? My account history shows the amount and the date for disbursement of my required minimum distribution from my retirement account. I relied upon Fidelity to accomplish their promised disbursement, but it did not happen. If I had not decided to check online I would not have discovered that my disbursement fell short by $2800 and my husband's disbursement by over $600.

I have several accounts with them and will be moving them all as soon as I can. Been in the market for over fifty years and never had a brokerage company this unreachable. Tried to call them for three days and waited over thirty minutes each time without ever reaching a human. When I logon there is no send button in the message center. There is no phone number given to me that reaches a human and their automated system is trash.

I have never experienced any of the problems listed. 30+ year customer - it is the only brokerage house I trust. They walked me through many transactions over the years - rolled FOUR 401ks to them, setting up a recent Self-Emp 401k... They know their systems, products, and how to treat customers.

It has been an awful experience. I have all property paperwork and they will tell me nothing that I need or have I received anything saying there was a beneficiary or to his estate. I think they should follow my dad's will and I was informed today that no one will tell me anything SO I WONDER WHY A WILL WAS EVEN written. I have made several calls and complaints with no resolved issues and on top of his death and this I think was extremely unacceptable. I do plan on filing a complaint with the BBB concerning this. I thank God my money is not with this company. Advice think twice before investing with Fidelity.

I called earlier today, waited 23 minutes for an advisor. I noticed that charged me an additional $50.00 to place a trade. I have been on hold for 45 minutes now. Here is the problem; I did not have enough funds to make that trade. Any other time I didn't have enough funds, it was rejected. And, I would have to change my order. Only after seeing the 54.95 charge for a 320.00 transaction, and realizing there was not enough to cover that trade, WHY WAS IT EXECUTED!!?? It is now 47 minutes on hold. DO NOT WASTE YOUR TIME WITH A COMPANY THAT IS SO ARROGANT AND GREEDY.

Fidelity consistently proves to be noncaring of its customers and unaware of the tax implications of closing a 401K plan. After following their customer services instruction, completing all the forms, including one that limits the withholding tax, they still managed to get it wrong. Like many other complainants, after several months of inquiries, a formal complaint issued and support from the company 401K plan administrator, Fidelity still stands by their position that the withholding tax was correct and was not willing to make any restoration for withholding double the amount of tax than they should have.

I was terminated from my job on 11/29/2018 due to a chronic illness that prohibits me from performing my duties. An outside vendor denied my FMLA and short-term disability, so without an approved leave, I was let go since I have been unable to work for four months. My former employer requires a 21 day waiting period to withdraw 401K funds to make sure all payroll and contributions are correct before a lump sum payout. Because I have not worked in four months and am in dire financial need, they contacted Fidelity and waived the waiting period. This process started 12/02/2018.

I'm moving my portfolio to Vanguard due to Fidelity's abysmal customer service. Fidelity's inability (or unwillingness) to properly investigate and correct their $6,000 error on my 401(k) just cost them my entire portfolio. Fidelity's customer service folks appear to be either that uncaring or that unprofessional. I realize that $6,000 on a larger account is tiny, but I expect, as should you, that financial services companies be accountable, and deliver on their FIDUCIARY RESPONSIBILITY to properly investigate and correct their errors, no matter how small.

I've had accounts with Fidelity for over 20 years simply because this is the company my employer chose to use for our 401ks and pension. Over the years I've opened other accounts with Fidelity as well -- but I have learned to never trust any information given to me by Fidelity employees because they are often wrong and uninformed. On several occasions, I have had to inform the Fidelity employee about Federal rules and regulations that affect IRAs and 401ks because he/she was unaware.

Compared with opening an IRA with Vanguard, Fidelity is terrible. Poorly organized webpages and cumbersome process. Just unfortunate that Vanguard still has a 3K minimum to open a Roth. I would think that Fidelity would have this process much more user friendly.