Fidelity Investments

I have worked at a Hospital in Alabama for over 25yrs. I've used their 401k program through Fidelity. I was able to transfer MY money to a tradable IRA, then started to day trade with MY money. I kept questioning them about the settlement dates being a day off. From what I could see on their web site and the app they provide. After calling numerous reps, they all told me the settlement dates on their end were always 1 day behind what their customers could see. This leads to unfair penalties, not to mention what happens to my money during that 24hrs? It's in limbo. They say they can liquidate anyone's account without reason. They won't talk to me. All they say is you are welcome to withdraw your money and place it elsewhere. But while still an employee at the hospital, I can't use my brokerage link to buy anymore stocks. Or any funds mutual or any funds. I can still contribute to my 401k. But it goes into bonds. Can anyone help me?

These were 2 events. The 1st complaint revolves around the creation of a self-directed profit sharing plan for my company. As it turned out, Fidelity's expert did not know how to complete their own paperwork correctly causing a 20 delay in funding an investment that cost me the better part of $12,000. I sucked it up and accepted their apologies for that one.

The 2nd more recent failure involved a trust and substantial sum. I had good reason to believe the account had been compromised and spent the better part of 3 hours in one of their centers, filling out the paperwork as instructed by their "expert". After 10 days with no access to even verify balances (and several calls on my part to check status), a letter arrives telling me my power of attorney in invalid. As the letter gave an indication of the issue, I talk to 3 other reps, get 3 other stories on how to fix the issue. I made no bones about how I felt on the caliber of their service. Seems that got me forwarded to their hammer. It was his job to tell me how they would do their job and how I would address them... I assure you that didn't go well. All I can say about Fidelity is that I wouldn't trust them with a dead battery.

My mother passed away a couple years ago. We inherited about 20,000 dollars. Six month ago the paperwork was filed. Fidelity has run us through the gauntlet in order for them to be able to release my mother's money to us. It is not Fidelity's money. It is our money. The entire operation should have taken 4 weeks tops. It has taken 6 entire months and now going on 7 months for them to put our money in our account. The Customer service is horrible. The wait times are long enough that we wonder if Fidelity even has any money at all.

I have been doing some research the last few months. We have been Google searching terms like "Fidelity Investments Scam" or Fidelity Investments Crooked or Fidelity Investments Bankrupt". Every time we search we find strong evidence of malfeasance that is compelling enough to make us believe that Fidelity Investments should be reported to the Securities and Exchange Commission. Here is the SEC link to report any dishonorable behavior that Fidelity exhibits: https://www.sec.gov/complaint/tipscomplaint.shtml. This company is very bad news and lacking in ethics from top to bottom.

In all of my years of both working at banks and of working in conjunction with large mortgage banks the only other bank that we have ever seen pull these kinds of shenanigans was a now defunct company called "Conseco Finance aka Green Tree". Conseco cooked the books and ran off with their stockholders money. If you have your money tied up with Fidelity it is my strongest advice as a former money manager and credit manager that you pursue due diligence in trying to retrieve your money before it is too late. Something is in the air and it doesn't feel right. It should not take a bank that manages billions in retirement 6 months to try to come up with 20k. Also billion dollars banks don't write hot checks and there is evidence of this based on other consumeraffairs reviews.

If you work at Fidelity and you know that something is wrong and if you know that the law is being broken then it is your Duty as a patriotic US Citizen to do the right thing and become a whistleblower. There is even a neat monetary reward system for whistleblowers in the financial sectors of this country. Fidelity's days are very probably numbered. If you think the Wells Fargo incident was bad just wait until we see what comes oozing out from under the Rock that Fidelity Investments is hiding under. This is a 100% true review by someone who believes that you win more flies with honey than with vinegar. Something stinks in Suburbia. Follow your instincts!

I was divorced in April and still have not had Fidelity approve the court order for the pension payments from my ex-husband's pension. I am now on third attempt of filing the papers to get my money. They act as if it is their money, they will not provide any information not only to me but, my lawyer's office can't get them to provide the proper information. It is as if they are protecting a matter of national security and if they told me they would have to kill me. In meantime I have not had any money paid to me since Nov. 2016.

I am surprised by SO MANY negative reviews regarding Fidelity, but from reading them, they seem very well deserved. My story is very different... I was a Committed & Dedicated LONG TERM Customer of Fidelity for OVER 15+ years, and the longest time, satisfied with the service. One day while trying to check my accounts I could not log in. I thought it was a computer glitch so tried again the next day, day after that, the following week, week after that, etc. Finally I contacted Customer Service who said "my account was blocked", INSISTED that I had a "virus on my computer", and that I'd need to get my "computer repaired" and send Fidelity the receipt. I told Fidelity over & over again that I'm a computer professional, WORK for a computer company, and not only do I often format my computer, it HAS NO VIRUSes.

I also asked Fidelity, "which computer, my own, or from work, or an internet cafe, and on what date, and time". They have no answers to anything but kept on insisting that I'd "need to get a receipt" to verify that I "got my computer repaired". I escalated this completely bizarre & ridiculous to Management at Fidelity who essentially kept insisting the same thing. I started thinking that if Fidelity is seriously so STUPID, does not understand technology nor how it works, and treats LONG TERM customers with so much disrespect and strange ridiculousness, that Fidelity NO LONGER deserves my business or patronage. I initiated a Rollover IRA to another Investment company, never looked back until now ONLY to write this, and will forever HATE Fidelity. To all of you, who HATE Fidelity, Rollover IRAs are usually relatively painless to complete. THANKS!!

I specifically opened an account with Fidelity to be able to buy a specific stock which some brokers refuse to trade as "buyer beware"... I called first to be sure that I would be able to trade the stock with Fidelity if I opened an account. I jumped through all of the hoops and had the money wired to speed up the process to only be blocked when I attempted to make the trade... I am furious!

Beware this awful, lying underhanded company!!! I am a disable military retiree who recently began working with a company partnered with Fidelity Investments (to provide their insurance). I told them from the beginning that I have insurance through the military. And when a short time later they pressured me again and told me they had automatically sign me up for it, I immediately call them to tell them that I don't want it and that I am not interested. A short time later I noticed that I was having money taken out of my pay check going to Fidelity.

And then when the prescription medicines I need for my disability suddenly came with a huge charge (that had NEVER been there in the past), the prescription company said that my new insurance with Fidelity didn't pay it later me the military company, and that they were forced to use them since Fidelity had gone behind my back and told the company that they were my insurance even though I told them flat out that I DIDN'T want them. Well, when I called them today to discuss this they told me that it's too late to cancel the insurance (that I said from day one that I didn't want) and that I was stuck with them until 2018 when I could un-enroll at that time. And when I said what if I didn't pay for the insurance, they said I didn't have a choice and that they would just continue to take it out of my check without my permission.

Again, I am already insured through my military retirement! So now I'm stuck paying every pay check for something I don't want or need and now I'm forced to shell out a lot of money for prescriptions for combat related disabilities that had been provided for free with my other insurance that now I'm either forced to pay for or just to go without. Well I guess I'm stuck in this very bad situation until 2018, but if they think I'm just going to roll over and take it, then Fidelity doesn't know me! I'm going to make sure that EVERYONE I can tell is warned about this DISHONEST sneaky underhanded company (Fidelity) using every source I can find (print and social media) and word of mouth. No one who knows me would ever call me a mean spirited or petty (or even a complainer), but I think Fidelity needs to learn not to mess with U.S. combat veterans and military retirees!!!

I have had a Fidelity account for 13 years. The firm I work for contributes to it and I can't move any until I retire. I'm able to select only certain funds for my 401K. I contribute an amount each 2 week pay period. I have made no changes this year. If I look at the YTD performance of each fund I have money in, they show anywhere from 5% to 16% performance, most above 10%. Interestingly, my overall fund growth rate is barely 5%. Something's rotten in the state of Fidelity. I think they falsely portray fund performance. Anybody else with that opinion?

I went online to open an account with Fidelity. Their website was not responding to some of my inputs/ information. I called and spoke with one of their specialists. He was really informative and helped create the opening of the account. I tried to fund in online, but it would not accept my banking information. The specialist advised to go to one of their local branches and the issue would be handled. I did exactly that. At the branch, the associate said I did not include the suffix "II", since I am the second.

Long story short, a name change form would need to be completed along with a marriage certificate show I am the "II". I was told a driver's license would not do!!! What??? The process would take perhaps 2 weeks! I explained that on their website there was not a location to put a suffix when creating an account. This company lacks simplicity and common sense. I suppose they did not want my business. Once upon a time $100,000 meant something. T Rowe Price (or another investment company, NOT Fidelity) here I come.

For everyone doing business with Fidelity I suggest you take your money to someone reputable. My husband and I had decided to invest his retirement and 401k with Fidelity. This was in 1998. By the year 2000 we had no money and they had no explanation. We went into shock and a depression that we had never experienced. After I came to my senses I started doing research. I do not think my husband ever recovered mentally or physically. I talked with attorneys from Washington and Texas. They all assured me that there was no way that we lost that amount of money even if the market crashed. We even set the account up so the only one who had access to the account was my husband. I wanted it that way. If he needed to withdraw he had to write a letter explaining what he wanted the money for, GO to Fidelity in person, show his ID and get the letter certified by Fidelity.

Well obviously that policy didn't exist. He wrote 3 letters for 20,000 each and had the taxes withheld. So within a year and a half we had no money and most importantly there were NO LETTERS for the missing money and Fidelity said we lost all of our money in the market. They then had the nerve to say my husband withdrew the money, again NO LETTERS, and just spent the money and didn't tell me. If he had done that we would not have been homeless and sleeping in our car. It's funny when you are in that situation you don't want anyone to know but they do and close their eyes and pretend nothing is wrong. Sticking their head in the sand and I guess that is the way they avoid the situation. I talked to attorneys and in the end they did not want to help. I had every piece of paperwork from Fidelity. In fact two copies and THREE LETTERS for the 3 withdrawals my husband had withdrawn.

I went to Fidelity on numerous occasions and they would not even talk to me. By now my husband had cancer and all he worried about was me and how I would survive. I kept trying to get someone to right this wrong but it never happened. It's kind of amazing that everything we went through we never fought or blamed each other and we never felt guilty because we knew the truth. My husband passed away and I have survived. Losing him is the hardest thing I have ever gone through. I just never understood how Fidelity was allowed to get away with this and never had to explain anything to anyone. For some reason I can't get past this and I probably never will. It's not so much about the money as it is justice. Again my advice to you is get out while can. I hope this helps someone because help never came for us.

Almost 2 months ago I sent a check for the money to be deposited into my son college fund (a large amount). I never heard from them, today I called and as per the representative on the other side of the line, the check was returned to me via Regular mail, however, the check never reach my home. I questioned him why Fidelity Investments could not sent it via FedEx or a least Certify Mail (no answer). I am extremely disappointed and uncertain how I will be able to made the institution who issue the check to replace it. They proof to be unprofessional.

Fidelity Investments the most unprofessional, incompetent bank known to man, and that is an understatement. I have had the worst experience ever possible with this bank. This wanna be investment source is the wrong decision for anyone to make, of which I believe this bank may be run by a disobedient child!

FIDELITY INVESTMENTS IS GARBAGE. I separated from my company the last week of May, it is June 12th and I STILL DON'T HAVE MY MONEY. Customer service is a joke, they are mentally challenged simpletons who don't have any answers, they take your number and never return a call. It's ok. I'm sure my medical, mortgage and auto financiers understand... NOT. You all are complete garbage and I hope god DOESN'T have mercy on your souls!

On June 9th it was confirmed that my lump sum pension payout from my Kimberly-Clark employer sponsored retirement account would be direct deposited into my bank account on July 1st. By July 3rd, there was still no deposit. I called Fidelity Investments on July 3rd and was told that there were data transmission issues and the new date for my pension lump some direct deposit would be July 21st. I was supposed to have received confirmation of the new transfer day via email and my online benefits account.

As of today, July 11th, I had heard nothing and called Fidelity Investments again to ensure that I would receive on July 21st. I was told by the representative that the new date is July 24th and that the representative on July 3rd must have given me a wrong date. I asked for this information to be emailed to me and he said he cannot send emails, but he would ask for a letter to be mailed. I was told in June that Kimberly-Clark would be distributing the money to Fidelity Investments on June 20th ensuring my pension payout on July 1st. So Fidelity has been using my pension funds to make money while I am losing money everyday as I have not been able to invest this money. I find this outrageous and criminal. I am flabbergasted that Fidelity is allowed to mishandle pensions and retirement funds... peoples livelihoods.

Fidelity magically deemed my account to be a security risk, wouldn't tell me why, and then insisted on my sending them two forms of identification... by FAX!!!! Who the F has a fax machine? And, why wouldn't Fidelity tell me about why my account was a security risk? I will be transferring all money out of Fidelity immediately upon gaining access. I WOULD NEVER RECOMMEND FIDELITY TO ANYONE, THEY ARE THE MOST CONDESCENDING COMPANY I HAVE EVER DEALT WITH.

Just got the complete runaround on one of my investments. They "made a business decision" to take my mother off the account in accordance with their customer agreement. They told me it would take effect on June 17th. They sent the letter on June 17th. When I called to inquire why - I couldn't get a straight answer. It was done and it couldn't be fixed. Now we will be moving that account. I will look into moving ALL of my personal investments as well. This is terrible customer service! Shame on them! DO NOT USE THEM FOR YOUR INVESTMENT SERVICES!

I called on 26th of June to get my withdrawal of my account due to separate with my company and since then till now all I hear is "Today. Tomorrow you will get a tracking number for your check." I asked to speak to a manager. She was useful. Her name is Nicole. I spoke to another manager and have no idea what is he spoken about every time is different story.

I basically called them for 12 days straight I'm still calling to get a tracking number on the check and every time I call they said "Within two hours we'll call you back," "I will call you tomorrow" and when I called back it's the same story over and over again. I said "I will do bad reviews online and I will get my lawyer to call you," and they said "Do what's the best for you." So disappointed. I even make my 401(k) as zero and they kind of making me just to leave my job to take the rest of my money out. When I called today 7/5 and I asked for a manager they said I need to put a request and it will take 24 to 48 hours.

Northrop Grumman recently contracted Fidelity to handle their pension administration. My power of attorney was approved by the previous administrator but Fidelity, after assuring me that they would be receiving records from the past administrator, would now need me to send via US Mail or UPS only my power attorney. They received the POA but now insist on having my date of birth and SS number although I am not the pension holder. I asked to speak with a supervisor or someone in their legal department but was denied that request. I called someone in Northrop Grumman's local HR department and explained my situation to her. A "supervisor" (who turned out to be a mere customer representative) called me offering no solution to be able to correspond with Fidelity regarding my uncle's pension account.

I provided my birth date, last four numbers of my SS number and copy of my driver license and was told by a Fidelity manager to go to the local Fidelity office, present them with my photo ID so that they could verify and she would put me into their system. I called the local office and was told that was not true and they needed my SS number. I clarified that without this information I could not correspond with Fidelity regarding my uncle and that was confirmed. I then asked if I could notify Fidelity of his passing and they said I could. The message here is that if it is financially advantageous to Fidelity (i.e. discontinue paying a pension) they will accommodate me but if it is not (i.e. paying on a life insurance policy) they will not. The right hand does not know what the left hand is doing at Fidelity and I refuse to provide information that could be used to steal my identity to a company like that.

Fidelity Investments says that they closed my account even though I have an active account number with them with PAID FOR SHARES IN IT. They will not allow me access to my account and even see the progress of the shares I paid for. Later in the month when I added a margin account they gave me a deadline of April 27th by 4 pm to send in monies. I WIRED THE MONIES THE MORNING OF THE 27TH OF APRIL and they had already closed my account that very morning. SEC and FINRA says the worse a company can do is to FREEZE an account for 90 days... not close it. Had they done this the $8,575 I wired in the morning of the 27th would have been received and I would have collected a $3800 profit. Instead Fidelity liquidated my 269 shares... CLOSED MY ACCOUNT EVEN THOUGH I HAD PAID FOR SHARES IN IT (this is illegal) and then stole my profit of $3800.

On May 18 I called Fidelity to withdraw the funds from my retirement account (it was an employer sponsored retirement account). I live in Thailand and to my surprise I was told that Fidelity would not/could not wire the funds to my account in Thailand. They said all they could do was send me a check. I queried this because if they sent a check I would then need to deposit this into my Thai bank account and have it sent back to the US for collection. Unfortunately Fidelity refused to wire the funds.

On June 5 I called Fidelity again as I had not received my check. The Customer Service Associate (on a recorded line) advised me that the check had been sent by "regular US mail". I was amazed by this as my address on file clearly showed that I live in Thailand. I asked the Associate how they expected the check to arrive in Thailand and he didn't know.

I again requested that the funds be wired to me because of the delays and I was again told that Fidelity would not/could not do this. I escalated this to a supervisor who reiterated this and advised that a replacement check could be sent by Express Mail but he didn't know how long that would take. He promised to call me back the next day (June 6) with the details. He didn't call me back until June 8 and confirmed that the check would be delivered by UPS on June 12 (yesterday).

The check still hasn't arrived, nearly one month after I made the withdrawal. Even when I do receive the check I will then have to wait around three weeks for the proceeds of the check to be collected. It is therefore likely that I will have had to wait between 6 and 8 weeks to get my funds - when a wire transfer would have taken two days. This service is totally unacceptable and I will be submitting a claim for restitution once the funds are finally credited to my account. This will be based on the different exchange rates and also the loss of investment opportunity which was the reason for my withdrawal in the first place.

Have had for several years and massive problems doing the simplest things. It took multiple calls to even set up an online account. They were very apologetic but I kept being placed on hold and they finally asked me to visit a physical office (2 hours away). For the 4th year in a row I have had to go through hoops just to get a statement. I need to move my accounts somewhere else.

Fidelity launched a new service to allow Health Expense Claims to be paid directly from a Fidelity HSA account. HealthExpense has NO tech. support & horrible customer service. My insurance accounts won't link, preventing me from using my HSA account to pay medical bills. They have told me - repeatedly - it's an engineering fix expected over the weekend... for 4 months this has been their same excuse!!! FRUSTRATED BEYOND BELIEF. Since Fidelity won't reimburse me directly if I pay out of pocket, I'm basically adding money to an account I'll never be able to use. I will be transferring this account as soon as I'm eligible to do so.

I owned 5,000 shares of a stock. I placed an order to sell GIGL at 0.087 of the dollar. The stock price was 0.09. I want to underbid and dump. The stock had been falling. The bid was 0.085. The ask was .09. I watched my order place on the ask for .087 visually appear on my screen. I watched my shares disappear as if they were bought. They pop back up like I owned them. The bid listed on active trader pro still shows 0.09. This goes on for 30 seconds. I check if I am lagging. I close the program. I reopen the program proving no lag between us, and my connection got me in, their authentication program worked. Connection was good from both ends. It still shows the ask for .09. I sill owned the shares.

A month later when CLSN was going down. Same thing happened. Exactly to that I logged in and out. Showed the same. Since both stocks were going down... I owned both stocks for over a week and was long... While I usually day trade. Own no stocks overnight. Sometimes I'll sit on one for a few weeks. This problem only happened with stocks that I owned long for weeks, and stocks that were falling in price. Which in my opinion the problem occurred either because Fidelity illegally short sold my shares or loaned them out to someone who was short selling. In which I do not have a margin account. I didn't get asked if they could borrow out my shares. Which is illegal if you don't have a margin account. Both times the stock dropped below my ask... from well above my ask... after a long period of 3 minutes.

Instead of facing that some glitch might have went wrong the 2nd time I called them to see wtf happened. Because at that time, the second time... I think they short sold my shares falling stocks, or loaned them out, causing the glitch... or they were trying to scalp them at the higher ask, and went they couldn't get it... I had to eat it as the ask went lower than mine. At the second time I was .06 lower on a dollar stock. I got a broker that took no blame, no responsibility for their system... and asked me questions to find out how I messed up. "Did you check this. Did you check that." Their system wasn't working properly... WTF am I suppose to be a mechanic and check the code too? When you're not placing my orders correctly, or your system isn't verifying that you did... I'm suppose to know a work around?

So today EGLT is running up. It reaches 3.16 and I buy at 1400 share "market" buy order on it. I wait 15 seconds... and nothing is happening. When you buy a stock through their active trader pro program and it's filled... It appears under you account positions. 15 more seconds and nothing is happenings. 15 more and the stock is dropping... I still don't even know if I own it. Like I normally would. So I have to open a web browser, log into fidelity, to find out that they filled my shares at 3.44. I re-screen to their active trader pro and the price is 3.12. So here I am with .28 cents of slippage on the buy, and now I'm getting .32 after I own it... and I'm just discovering that own it! While active trader pro is still no listing that I purchased it at all. How do you sell stock that you don't own? I close the program and reopen it, I'm down $840 dollars down.

So after talking to 2 ** brokers... I get to a supervisor that says... covering his ass. "You're the only one that I've ever heard of having this problem." So I say... "So you're saying that between millions of customers, me experiencing this type of shit 3x in 1 month. This is the first that you've heard of it?" So I say, "Okay, I get it. If you admit that your system is a pile of **. Then we'll all sue you. So I'm the first and only one who has had this problem?" And not only that 3x in a month... I have better chances winning the lottery than actually being the first person he's heard of having this problem... Don't go through fidelity.

Fidelity Investments' abhorrent handling of pension payout. Just like Liz of Downey, who wrote on May 13, "At a loss! Have not recd. my pension check for two months. Been calling NGC and Fidelity every day." I also have not received my pension payout, but its been 3 months. When the NGC timeline for payout came and went, (2 1/2 months) and I hadn't received the check nor any notification of its arrival, I started calling Fidelity. Every day I call (their reliability in calling me back is abysmal) with no results or updated information as to the now 2-week overdue payment.

They don't seem to have a grasp on their distribution process nor show any sense of urgency in accommodating my concerns with lack of payment. Their ripcord excuse is that the bank that distributes the funds, State Street, is looking into it and they are waiting to hear back from them. Stall tactics and finger pointing. I'm at a loss. Maybe Northrop Grumman's Ethics Dept. would be interested in how one of their subcontractors is treating their employees who retired in good standing.

They are so dishonest holding on to people's money. Every time I call they opening a ticket to give me my money. But I never get my money. All I get is a ticket open and everybody has different information. Told them I had a closing date and they could care less. One says, "Ok on this date it will be in your account." Call back and they say, "We don't even have a total # yet to give you a disbursement date." Lies and games.

I had Fidelity in 2004 - 2006 for my 401K account, I was amazed at how easy it was to use, I gained a lot of money in two years and it was a breeze to roll over to my new company's 401K. In 2016, I decided to open a checking account with Fidelity since I was so impressed. I went to the branch after opening it online for them to tell me there was no way to give me my money if I deposited anything because they have no vault, a check would come in the mail and so I closed it, I called the customer service department, they said it's not closed. I marched back to the branch livid and the guy looked like he was going to call the police because I asked him to close the account again, finally they closed it. I would never use this company, I can't believe they are still in business.

I known Fidelity for over 30 years and have been a very reputable financial institution with great trust until recent. I just started at new job in a new area and wanted a bank account to save and invest. In the process in acquiring my apartment in getting money orders, Fidelity thought the money orders were fraud and froze my account completely with NO warning. No access to my money whatsoever. Suspicious they do this during a long holiday. The risk and fraud group that did this are gone for the weekend and don't expect to unfreeze my account until early to mid next week. In the meantime I am stuck. I am so pissed right now. This has happen to other people during Christmas see below.

After having an account with Fidelity for 25 years, I will move investments. They reduced their trading cost to $4.99 a while ago and it has become disastrous. I was told to contact Fidelity on a small matter - new telephone # and it took me an hour to accomplish that. Their online chat is useless and Live Chat is slow. Very disappointed.

At a loss! Have not recd my pension check for two months. Been calling NGC and Fidelity every day. Bradley ** from Fidelity, Charu ** from Northrop Grumman and Kory ** from Northrop Grumman are polite but NO results. In my research I have found that Fidelity is problematic for many clients. Northrop recently changed from Aon Hewitt to Fidelity. If there's anyone out there that can offer a solution I would be very grateful. Thank you.