Fidelity Investments

I have been a client with Fidelity for over a decade. I have retirement accounts and a brokerage account and I would recommend them, especially someone who is in my demographic and who prefers my investment style: 40 years old, married, middle class and who prefers investing in actively managed mutual funds, some passive funds and ETFs, and some individual stock picking. I also have a Robinhood account and a Webull account and I use them for more aggressive trading, but Fidelity is by far my choice for my long term investing. Their research platform is excellent and the number of mutual funds they offer is outstanding.

Fidelity has been helpful for me as someone who is finance phobic. They keep me sufficiently engaged to allow me to make sound investment decisions. The company also employs a variety of specialist who are available to advise me on various financial planning needs like wills, trusts and inheritance arrangements.

Ready with help when I call. Webpages easy to understand and navigate. In addition, Fidelity has a help desk one can access from the web. Overall, best I have used so far. One can easily print out statements or other information from this site.

Excellent choices with a great service. Value for the price is also very good. Some of the lowest fees for brokerage. Really flexible choices from a vast portfolio. We have had the account with them for a while and never complained. Solid background with solid choices.

I am not sure why so many people have 1 star reviews. I think they are great. I have been using Fidelity for so many years that I used to have to pay to use them. Now they are free. Their client services is great too. ** Thank you Fidelity.

I have had my money with this company for years. They are fine until you need customer service. It's 2021 and there is no way to chat online which would save the ridiculous hold times. They cannot handle a simple recharacterization for my IRA. I have called several times in the past 3 months & have gotten vague responses for something so easy to handle, they just cannot do it. I was sent a form to fill out for this recharacterization which I completed and returned. Last week, I made the dreaded phone call again to them knowing I'd be on hold forever, finally got to a rep who promised that the information was in the system. Told me this would be completed as of Monday (it is now Friday, and almost 3 months later than my original request).

When I joined Fidelity as a client 30 years ago, the company was clear as to its values and principles - then hired smart and experienced professionals. This is no longer the case. The company is bureaucratic, and they hire very average employees from companies like Starbucks. RECOMMENDATION: Find another alternative like Schwab or TD Ameritrade.

I had my IRA and 401K accounts with Fidelity for several years and was happy with their service. But when I retired last year I had the misfortune of talking to Thomas ** in the fixed income department at Fidelity about a managed bond account which he said would earn 3.5% income. When I looked into it I found that the rate he quoted was before expenses. When I realized the actual rate was only 3.1%. I told Mr. ** that I didn't want to invest in it. He became very rude, condescending and pushy and in retaliation for my not doing what he wanted, he falsely labeled me with Fidelity as having a memory problem. This caused my Fidelity 401K account to be blocked from my access. I called Fidelity and spoke to a Mr. ** about my problem, he said "I'm sure Mr. ** was acting in your best interest".

If you are an active trader stay away! Spent 2 days trying to get funds reflected that were wire transferred after numerous calls - made clear it was from another IRA. Finally got the funds to reflect but while I was busy making a trade an HOUR before market closes they unilaterally decided to close out my options on expiration Friday locking in losses that was still under water. Pathetic customer service. Predatory practices. Why do corporations still use them for 401K? Schwab and TOS 100% better. Heck even Robin Hood is better.

DISClAIMER: This post and the information shown below is my opinion and based solely on my personal experiences. For the past few weeks, I’ve had a financial issue with Fidelity. As a result, I’ve called 1-800-Fidelity numerous times and am always transferred to different departments and employees. Although this is only my opinion, I have spoken to a manager at 1-800-Fidelity and she does NOT like to follow through and refers me to different departments. Fidelity is good when I want to buy and sell, but if I have an issue that needs to be resolved, management and the “Back Office” at 1-800-Fidelity have NOT followed through and continue to give me the runaround.