Fidelity Investments

You first must have an investment account. Keeping your retirement there helps. After that, taking advantage of their online banking features is easy. And the account can earn many times the interest of your other bank account.

I have been pleased thus far with my experience with Fidelity. I opened a brokerage account in February, and recently opened a cash management account and awaiting rollover of traditional IRA. The only minor problem experienced with the cash management account were the 4-7 day delays in making deposits from my former bank account into the CM account.

I was opening a business account and had a lot of back and forth, not having a clear understanding of what documentation was needed to open the account. After several phone calls and several faxes I finally talked to a lady by the name of Steffanie **. She was awesome. She listen to me and took on my issues and promised to help. Even though she didn't know all the answer she went out of her way to get me the right answers. She even offered to follow up with me regarding my issues, which she indeed did. I realized that it really depends on who you spoke with at customer service. My one star experience was turn around by one employee that helped me get the account up and running. My recommendation to the company, assign every new client a person of contact to help them through the account opening process, especially for business accounts.

I am not well versed in finances, but setting up an account online was easy. Fidelity Go allows me to invest the way I want without having to learn and select everything myself. It automatically makes changes based on my age and preferences for risk. I spoke with Lina over the phone to set it up and she was incredibly helpful!

I have never experienced any of the problems listed. 30+ year customer - it is the only brokerage house I trust. They walked me through many transactions over the years - rolled FOUR 401ks to them, setting up a recent Self-Emp 401k... They know their systems, products, and how to treat customers.

I have been trying to get the final distribution check for my daughter’s 529 plan for 2 1/2 months now and I cannot get the money. I cannot even get a manager at fidelity to call me. It’s only about $700 and I think that fidelity just decided that they can steal this money without consequences.

Fidelity sold me an irreversible annuity which was absolutely the worst investment I could ever make. The had talked me out of another annuity from another company 5 years prior to and caught me off guard when the market was high. In addition they encouraged me to move money from another company and then wanted to charge me exorbitant fees for managing it. So.. if you want an opportunistic company, that takes advantage of little old ladies.. choose Fidelity to manage your money.

While I took my RMD before the end of the year, their useless software took it again. I had two accounts, one in my 401K and the other one as a simple trade account. Even though they had a software who was showing the RMD taken already, they took it again. When I complained they just fired me. Don't even think to go with them. I just switched to Schwab and I am very happy. They have the best software and an artificial intelligent software very sophisticated.

On 11/22/2019, I called Fidelity to transfer my Mother's IRA to them. The Rep, told me to fill out the ONLINE transfer, and walked me through the forms. I also requested BOTH the account transfer AND a Durable Power of Attorney form to be sent by mail. I was told later NOT to return the paper copy because this would cause confusion. Fidelity rep said online form is faster. On 11/23/2019 I sent the Power of Attorney form by mail.

I took out a small but necessary 401k loan and paid for expedited shipping with UPS. UPS lost the check. I let Fidelity know ASAP-it was supposed to have been delivered the past Friday, but they were closed until the Monday. End of business that Monday they said they had to cancel the first check, then the new check would go out today, Tuesday. I explained it was extremely time sensitive situation, literally crying. I offered to pay for overnight shipping and I was concerned about the Thanksgiving holiday as I won't be home, and I needed the funds before then. I was told that " there's a chance it will get there Wednesday as it is coming from NJ" and that overnight was not an option. They would not direct deposit as it was a new account and they have a ten day verification period.