Fidelity Investments

You first must have an investment account. Keeping your retirement there helps. After that, taking advantage of their online banking features is easy. And the account can earn many times the interest of your other bank account.

I have been pleased thus far with my experience with Fidelity. I opened a brokerage account in February, and recently opened a cash management account and awaiting rollover of traditional IRA. The only minor problem experienced with the cash management account were the 4-7 day delays in making deposits from my former bank account into the CM account.

I was opening a business account and had a lot of back and forth, not having a clear understanding of what documentation was needed to open the account. After several phone calls and several faxes I finally talked to a lady by the name of Steffanie **. She was awesome. She listen to me and took on my issues and promised to help. Even though she didn't know all the answer she went out of her way to get me the right answers. She even offered to follow up with me regarding my issues, which she indeed did. I realized that it really depends on who you spoke with at customer service. My one star experience was turn around by one employee that helped me get the account up and running. My recommendation to the company, assign every new client a person of contact to help them through the account opening process, especially for business accounts.

I am not well versed in finances, but setting up an account online was easy. Fidelity Go allows me to invest the way I want without having to learn and select everything myself. It automatically makes changes based on my age and preferences for risk. I spoke with Lina over the phone to set it up and she was incredibly helpful!

I have never experienced any of the problems listed. 30+ year customer - it is the only brokerage house I trust. They walked me through many transactions over the years - rolled FOUR 401ks to them, setting up a recent Self-Emp 401k... They know their systems, products, and how to treat customers.

Opened account, deposited my payroll check, 2 days later can’t log in. Called, said risk mgmt closed, it can’t tell me why. Work for this company 9 years, know the check is good. Now they say the only way to get my money is to mail as card, driver's lic, proof of residency then wait 30 days for check. Talked with people, said they did same thing but kept their money. People stay far away.

I have used most of the broker firms and got to say Fidelity is the worst for transferring money out. Do not do business with Fidelity. They think your money belongs to them. Terrible customer service and they think people have all day to wait on telephone for nothing. Quit wasting my time.

Have you ever heard of the Fraud department blocking your account and not notifying you? Have you EVER had to go two days without access to your money because the Fraud department blocked your card while the department was actually closed? Have you EVER heard of the Fraud department even caring about transactions you have made 15 miles from your home address that was $13 and $4? I never heard of that either until I opened a cash management account with Fidelity. So I have several employer related investment accounts with Fidelity and I THOUGHT it would be smart to open a checking account since it offers bill pay services, free ATM withdrawals and I can push pull money back and forth from HSA and investment accounts easily. HUGE mistake that cost me so much frustration that I am in tears and questioning every decision I ever made in life.

Fidelity locked my online account without any real breach. It took me a lot more efforts and time to simply reset my password, compared with any other bank or investment company I dealt with. I was even asked to fax a couple of times to prove my identity and residence, plus making many calls to the customer service.

I have a 5 years CD Ladder with Fidelity Investments. I chose the Auto-reinvest option when setting it up, trusting that Fidelity would make the best choice for me. The first CD rolled over after one year, and Fidelity automatically picked a new CD for me. They sent me an email notifying me of the new CD choice. Alas, I did not look at it until the day of the purchase. The day they purchased my CD for me, 5 years CDs were maxing out at 2.4%. Some of them were callable, but the non-callable ones were listing at 2.2%. Fidelity chose a CD that pays 1.9% interest and committed me for 5 years.