Fidelity Investments

Stay away from Fidelity, they do not disclose documents properly and will end up taking your money without proper disclosures. Will do nothing to fix it. They don’t honor the fiduciary responsibilities. They will say they care about you but they won’t fix the problems they cause. I called twice to get this issue addressed. They took my money without providing me the proper documentation or disclosures. They don’t care if you will write a bad review. Any brokerage is better than how this place operates. Big time buyer beware. Don’t give them your business.

The computer at customer service incapable to answer basic questions. It does not understand P/E!!!! The customer service reps don't write or read English well. He does not understand there is a difference between sector and industry. You ask a question via email, the reply is always the same "Due to currently high volumes, response times to general questions may be longer than usual."

A trade was halted due to a technical glitch costing me money. I made a withdrawal of funds and received a confirmation of shares sold with price per share. Several days later I received a notice that the transaction was delayed due to insufficient funds. I had three days to respond to this or transaction would be canceled.

I had to report my father's death for a 401K that I was named beneficiary on. They told me they would send the documents out- it would take 5-7 days. We called when they did not show and were told to wait 10 days. When they did not show I called and they said it was with their research dept and that take 3-4 weeks. I told them that I would have my attorney contact them. The next day we called with the attorney again and stated that the docs were shipped over 10 days ago and I should have them that day. I already had my mail so they did not show and we told them.

They manage my investments, so they should be responsible for accuracy of those accounts. They made my 1099 available in March (late because one of those accounts dragged their feet), but I was able to submit my taxes on time anyhow. A couple weeks later they sent me a revised 1099, which caused me to submit a revision to IRS and Colorado. That cost me $125. They refused to compensate me, stating that it wasn't their mistake but rather a particular investment, so it wasn't their responsibility. They didn't even offer any assistance in the matter. They manage those accounts but claim they're not their responsibility??? I'm very disappointed with this company.

My husband has worked with every broker to help secure our retirement. Fidelity is ruthless in how they treat him and our family making all sorts of mistakes. It started when he retired and they messed up his pension and stock options than went to his 401k. This was done in order to rollover into any IRA which would have had terrible tax bracket issues. The rep just wanted to make money. My husband filed multiple complaints to TD and Government agencies. Recently he thought it would be a good idea to diversify our accounts and since I have a work Fidelity account not by choice he would try and put some of our life savings into a Fidelity account hoping we would not have the same issues.

Beware of Fidelity's sudden account restrictions with no given reasons or warnings. Ask them why & you will get lots of apologies but no specific reason. I had over $100k invested in Traditional, Ira, & Roth accounts & it happened to me. I have since transferred my business to Etrade & Ameritrade & have had no problems. I would suggest you do the same.

I am now convinced that Whole financial system and All its collaborators as financial investors, lenders and agencies are a total rip off if you are not in the top percentile. What a rip off. If you don't know what I mean try for yourself. And you will know the gaping loss of thousands and thousands of dollars in taxes.

It's very telling how when you search for Fidelity reviews and all of the companies (probably paid off) that do reviews rate them very high but when you come to a place where the customers review them they rate very low... I moved my IRA from Vanguard because their customer service and web interaction was as bad as it gets. Now, I'm not sure that I've made the right choice. Fidelity's web interaction is fantastic compared to Vanguard but their customer service is just as bad. It seems that good customer service is a thing of the past.

Last year at the beginning of April someone opened a brokerage account and did a full account transfer from my Fidelity account to who knows where. I did not authorize this, and I didn’t receive an email confirming it. I logged in and my account was empty and closed. I contacted Fidelity immediately and they reversed the transaction. I have about $9,000 before and roughly $600 was returned to me. I have contacted them several times over this and have only ever been told that they are waiting on the other firm. I read through the supposed guarantee, and it appears that this should be covered, however, at this point I feel as if all hope is lost.