Fidelity Investments Reviews

A distribution withdrawal left my account on January 2. It’s now January 14 and I have not received my funds. This should be a fundamentally easy transaction. I called last week and was told it would take longer due to the administrative process. Very frustrating. Unacceptable. Avoid Fidelity if you can.

This is by far the worst bank I have ever dealt with. The level of incompetence and poor customer service is shocking. Every interaction feels like pulling teeth, with unhelpful staff who seem uninterested in resolving any issues. Their policies are unnecessarily rigid, and any attempt to address concerns is met with red tape and endless excuses. Transactions are slow, online tools are outdated, and you’re left wondering why you even entrusted them with your money in the first place. Do yourself a favor—avoid Fidelity Investment Bank entirely. There are far better options that will value your time, money, and peace of mind.

Fidelity latest OTP function and workflow is broken if you are using international phone number. Fidelity failed to send or call back with verification code. You have to call customer service for a OTP code. In some workflow, it is even broken. For example, when you use authenticator app and tried to enroll. Again OTP required, with international phone number, you can't receive OTP and call customer service, then after customer service provide otp, you realize nowhere to input it. Very interesting experience and how useless Fidelity online team is...

I was told weeks ago I needed to start a calculation before I could start collecting my pension. They said it would take a couple weeks and I would start receiving my pension Feb 1st. Today I called and now they told me it could take 45 days yet until they have to "hand calculate" my pension. We live in a computer age and they are going to "hand" calculate it!! So when I call back in 45 days and still not done and told it will be longer I am supposed to sit and wait as they continue collecting interest on MY money?? I would NEVER EVER recommend Fidelity to anyone when they do nothing but string you along and continue to tell lies and yet collect interest on MY money!! Please don't invest in FIDELITY as they should be called Infidelity!!!

Deposited my state payroll check and they placed a 30 day hold on it. I initially called the "Lack of Customer Service" phone number and was told that I need to call back on Monday and they can help me sort it out. Come Monday I called and this time I was told that it is an error made by their Sacramento branch and only they can help fix it. That the state warrant was incorrectly coded as checks rather than state warrant. Per the rep, I will have to call back in 30 minutes so he can call the branch to have it sorted out. So like a naive person, I called back and the rep I got this time around, placed me on hold while they called the branch. 40 minutes later we were still on hold.

Hello, I have had Fidelity account for a long time. I was very disappointed today as I was talking to Ms. ** and as I am asking for help, not only she had an attitude and telling me that "I am telling you for the third time about your position in the account what do you want me to do?" while she is saying that she is in the wrong account giving me wrong numbers and that is why I was verifying the amount three times. It is not acceptable. Mistakes people can make but the attitude not good while you make mistake. Quality matters to customers.

I was banned from the Reddit "Fidelityinvestments" group because I alerted other members that their current settlement dates are unreasonably long. I deposited money Dec 6th and was told yesterday that it will not be available until after the 31st, not 3-5 business as advertised. I was also told "Fidelity is not a bank, these things happen, it's in our disclosure, sorry".

I’ve been a client for 15 years and recently I transferred a large sum of money into an active trader account. Some of it sat in cash for 5 days and I wanted to transfer it back to my checking account, which had typically taken 3-5 business days. Without notice that period for funds to clear to withdraw cash will take 3 weeks! The excuse was that people were setting up external bank accounts with checks and transferring the money to Fidelity. Again for 15 years I’ve used the same checking account to make deposits and now I’m expected to wait three weeks to verify funds to get that money back. I work in asset management and this is the most egregious customer service offense I’ve ever seen. I’m incredulous and looking into hiring counsel to advise.

So far I have spent more than 50 minutes, on the phone, mostly on hold, trying to get an end of year review appointment. My favorite attempt was someone informing me that his computer wouldn't him make any appointments. Currently just wasted 10 minutes talking to a woman who said she'd call me back with an appointment. (That call should have taken maybe 2 minutes?) (at least she didn't put me on hold). That was more than an hour ago. I haven't heard back. I'm going to cash out of Fidelity and buy Costco gold. I'm on my own.

Stay away from Fidelity. For my safety they withhold my check deposits between 1 and 2 months. Imagine depositing your paycheck and you cannot access funds for 1-2 months. They are criminals in plain sight. There are thousands of complaints around this issue as can be seen on the BBB website. The SEC is investigating this fraudulent company as they withhold customer funds and execute short investments for themselves (basically a free loan to them). AGAIN STAY AWAY THIS BANK.