Fidelity Investments Reviews

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About Fidelity Investments

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Established in 1946, Fidelity Investments is an online broker and wealth management company that offers both robo-advisor and advisor-led wealth management accounts. With $0 trading commissions and $0 account minimums, Fidelity is a good choice for beginner and advanced investors alike. Fidelity will introduce cryptocurrency trading through its latest product, Fidelity Crypto, soon.

Pros
  • Free robo-advisor account
  • $0 trading commission
Cons
  • High fees for wealth management
  • No futures or options on futures

Featured Reviews

Castroville, CA
Verified purchase
I've been with Fidelity for 13 to 14 years. They are the best broker I have had. Their representatives have been intelligent and efficient and well trained. I have never had a poo...

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Boise, ID
Verified purchase
When you leave a company, you can transfer your 401(k) to Fidelity free of charge, and for the last year or so trades are free also. Great website and you can get a daily email wi...

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What is Fidelity Investments?

Fidelity is a global financial firm that offers a wide range of financial planning and investment services. It serves individual investors and businesses alike with 12 regional centers and over 200 investor centers across the nation.

Fidelity offers many tools to help you reach your financial goals, including:

  • Cash management solutions
  • Investing and trading
  • Retirement planning
  • Life insurance and long-term solutions
  • College savings and youth savings accounts
  • Charitable giving and philanthropic consulting

Fidelity Investments offers different investment accounts, such as:

  • DIY investing brokerage account: Account holders will have access to decision-making technology that will help them manage their own investments. Investors will also be able to invest in their favorite exchange-traded funds and companies with fractional share trading using Stocks by the Slice.
  • Roth individual retirement accounts (IRA): You can start your retirement savings with a $0 account minimum. With Fidelity’s Roth IRA, you are responsible for choosing and managing your investments.
  • Robo-advisor and advisor-monitored investment accounts: Account minimums and fees vary, but you can choose how much input you want from an advisor.

How does Fidelity Investments work?

For investing, Fidelity Investments allows investors to trade stocks, bonds, mutual funds, ETFs, options and foreign currencies with fees as low as $0. Fidelity will also allow cryptocurrency investing and trading soon, with bitcoin and ethereum in select states. At this time, Fidelity does not offer futures or options on futures.

With Fidelity, investors can choose the following services:

  • Managing investments themselves
  • Using a robo-advisor
  • Using a hybrid robo-advisor
  • Working with a team of advisors
  • Working with a dedicated advisor one on one

You can choose which advisor you want to work with, depending on their location and qualifications. While not all of Fidelity’s advisors are considered fiduciaries, when providing advisory services, advisors act in a fiduciary capacity as part of Fidelity’s terms. Along with managing accounts, advisors apply tax-smart investment techniques to help you minimize the impact of taxes on investing.

Fidelity supports its investors with vast educational resources and tools. Investors can use portfolio analysis tools and screeners to help them make the best investment decisions. Customer service is available 24/7 through a virtual assistant or through the phone. Live team chat is available during normal business hours.

Fidelity Investments fees

With Fidelity, all investors will be able to take advantage of $0 trading commissions and choose from a large index of no-transaction-fee mutual funds. Options will still have a contract fee of 65 cents, and selling orders have an assessment fee of 1 cent to 3 cents per $1,000 of principal.

Fidelity offers different accounts with varying account minimums and fees:

  • Robo-advisor Fidelity Go accounts from $0 to $24,999: These accounts require $0 advisor fees and no account minimums. You will need at least $10 in your account to start investing.
  • Robo-advisor Fidelity Go accounts of $25,000-plus: Once your account holds $25,000 or more, you'll pay a 0.35% yearly fee, but you'll also have access to a live advisor.
  • Wealth management accounts: These accounts range in minimums from $50,000 to $250,000, depending on how much advisor support you want while managing your portfolio. Fees range from 0.50% to 1.50%.

Fidelity Investments FAQ

Does Fidelity have local advisors?

Yes. You can find advisors in many states. It's headquartered in Boston and has 12 regional offices and 200 investor centers across the nation. Some states don't have a Fidelity office or center in them, but services are still available there.

Where is Fidelity Investments available?

Fidelity Investments is available across the U.S. and internationally. Not all services and products are available in all locations.

Are Fidelity Investments fees high?

Fidelity is very transparent with its fees. Most fees are lower than its competitors’, with some accounts having no account minimums or advisor fees. Its wealth management account fees and minimums are slightly higher than other competitors’.

Is Fidelity Investments worth it?

Fidelity Investments is great for both beginner and advanced investors. Investors can create a Fidelity Go robo-advisor account with no minimum or fees if they have less than $25,000 invested. Plus, with thousands of no-fee mutual funds, new investors can get their feet wet without worrying about high costs. Active day traders can profit the most by having minimum fees.

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Fidelity Investments Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed May 21, 2025

    Extremely disrespectful employees and Customer service. My account had been flagged and blocked for absolutely no reason, which i can respect because it is their right to do so, however instead of answers or help understanding their mistake, I was met with nothing but disrespect. They are holding $30,000+ of My Money, and won't give me any information about how to get it returned to me. I don't care if they do not want to do business with me for no reason, but It is not okay to steal people's money, especially without an explanation or any legitimate reason to hold their funds. I was patient and respectful the entire time, yet they insisted on being rude and hanging up on me.

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    Staff

    Reviewed May 19, 2025

    I’d give -975456 infinite stars. I want them completely shut down. They shut down my account for no reason when I made 50 thousand dollars on the stock market and tried to transfer my money to my main onshore bank. They made me wait for over a week and lied 99 different ways to when and where I could send the money and made me fax statements and paper work in they never should have been able to request. Then they won’t send it to a bank I choose. They are trying to make me send it back to the original bank which is now closed and so now they are holding my money and threatening to never send me the money at all. These people are criminals and the ceo is spiritually ugly and insane.

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      Ease of Use

      Reviewed May 16, 2025

      I have had Fidelity Investments for about 5 years. Online is easy to use, has many training webinars to help beginners. Very easy to buy and sell investments. Help with Planning and retirement. I Love Fidelity!

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      Staff

      Reviewed May 7, 2025

      Fidelity allows their employees to give you incorrect information and the executive do absolutely nothing about it. I made a $10.000 decision based on the information provide and turned to be a bad one because Fidelity employee provided me with accurate information. This week they lost my rollover check and I have to pay another $25 fee to get priority so it could be tracked because Fidelity has no way to track and check once it leaves them. BAD BAD BAD Service, DON'T TRUST Fidelity.

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      Staff

      Reviewed April 24, 2025

      I made an appointment with a Financial Planner at Fidelity named Munira ** - she told me that "NO MATTER WHAT YOU HAVE TO PAY TAXES ON ANNUITY DISTRIBUTIONS". When I pointed out that's not true... she got all upset and said "well, sounds like you don't want to take my advise".

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      Reviewed April 24, 2025

      The only thing I ever had there was a health care mutual fund. It was one of the first things I invested in back in about 1992. Because mutual funds seem to have the way of the buggy whip, ever since the introduction of more liquid and more focused ETFS, it really hasn't done much so I decided to sell it. I have been trying to get it transferred from Fidelity after converting it to cash ten days ago. Still waiting. The chart of that mutual fund goes back ten years and over the 10 year time frame it's up about 99%. Going back to about 1992, it's only up $26,000 over 32 years. This struggle to get my money back has been ridiculously absurd.

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      Customer Service

      Reviewed April 21, 2025

      I recently transferred funds from my Chase account to my Fidelity account, and I am extremely frustrated with the experience. Despite the funds being deducted from my Chase account and showing up in my Fidelity account, I am unable to withdraw them as cash. Fidelity claims the money is available for trading but not for cash withdrawal, which feels like they are holding my money hostage. This situation is unacceptable, especially since the funds were transferred from my own account. The lack of transparency and the inconvenience caused by this restriction have been incredibly stressful. I expected better service and clearer communication from a reputable financial institution like Fidelity. I hope Fidelity addresses this issue promptly and reviews their policies to prevent such occurrences in the future.

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      Staff

      Reviewed April 12, 2025

      For personal expenses I needed to send an international bank wire. The bank wire team question this and without offering any evidence restricted all my accounts. Then because they could find hard evidence lifted the restriction so I could take care of my 95-year-old mother. When I did that to send funds to her checking account they put the restrictions back on and then closed the accounts. This is grossly unfair and hurtful.

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      Customer Service

      Reviewed April 10, 2025

      My cousin gave me Power-Of-Attorney when she was diagnosed with terminal brain cancer. Fidelity was the only company that gave me any problems, making it impossibly difficult to put the Power-Of-Attorney in place. They also blocked us so we can no longer do business online and have to do all business over the telephone, including checking balances. Shame on you Fidelity for treating a twenty-five year client with terminal cancer his way.

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      Customer Service

      Reviewed April 9, 2025

      Fidelity suspended my accounts without notification and then could not explain why they suspended the accounts. While I am not a big trader, my purchase increased 10% while the clowns tried to figure out who was driving the car, which they never did. Also, they regularly make up answers resulting in multiple calls to get to the truth.

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      Fidelity Investments Company Information

      Company Name:
      Fidelity
      Website:
      www.fidelity.com