Fidelity Investments

Fido has local office. If something goes wrong, I can get into the car and drive 6.1 miles to get it fixed. Fido has an easy-to-use website. I can see my balance on any given day. I can move money around easily. Fido has low fees. My total AUM fee is 0.23%. My Fido rep is friendly and not pushy. But, also does not tell me anything I don't already know.

You first must have an investment account. Keeping your retirement there helps. After that, taking advantage of their online banking features is easy. And the account can earn many times the interest of your other bank account.

I have been pleased thus far with my experience with Fidelity. I opened a brokerage account in February, and recently opened a cash management account and awaiting rollover of traditional IRA. The only minor problem experienced with the cash management account were the 4-7 day delays in making deposits from my former bank account into the CM account.

I attempted to complete a joint brokerage application, relatively straightforward and easy, UNTIL I went to submit the application and received a "SYSTEM ERROR....try again later", tried several times after that. So, I've been trying for hours!! Called the "help" number provided on the error message, oh, did I say "help" or should be "Helpless Number". Spoke to a customer service rep who was useless, knew nothing and transferred me to another department for technical help. Instead of resolving the issue which does still exist (I just tried again...), he said he was going to email me the same application that I completed online, to complete and mail back to them. LET'S FIX THE PROBLEM!!! This is suppose to be done online!!!!

Fidelity admits their system was not taking sell to close orders Friday Morning January 17 2020. Fidelity's trade system rejected every order with an error message telling me that I did not have the options contracts that I was trying to sell. I had to call to put in the orders, but had to wait on hold on a time sensitive trade. A delay of more than 20 minutes left me with a selling price of half the amount that I would have gotten if their system did not reject all sell to close orders during the first half hour of the day. Fidelity customer service could even see that I tried many times to place an order. The supervisor I spoke with said if the amount I initially entered was at the bid then they would try to help, but because the initial amount of my sell order, prior to preview, showed between the bid and the ask price, they are saying they cannot help me or make things right. This is not correct to use as a basis for not helping.

My father had a traditional IRA when he passed away in Mexico where he had been living after retirement. He had assigned several of us as beneficiaries to avoid the money going through his estate. Fidelity's website under the reason to assign beneficiaries is to do exactly that-avoid going through an estate. Fidelity is demanding we either supply them with IRS 5173 or a letter from the IRS stating it is not needed. Under the instructions for form 5173 it states that it applies only to estates. This comes from what they call the "back room." They must be either unable to read or comprehend what they read or in this case also what they wrote. I have had my own IRA with them for about 40 years which has done well. I am however considering a change.

I want to move my pension and since August 2019 I have yet to get this resolved. Today is January 2020. I have been told so many lies and every time I call I get a different person with a different answer. See the following excuses.

After signing up for a trial account to check out their site and products, there were problems out of the gate. OK, I get it that nothing is perfect. Called into their customer service number to bring it to their attention along with learning what I may have done wrong. The first CS rep was a nightmare with the being incompetent and, riddled me with 'can't do this and, we can't do that and, I'm sorry, I'm sorry....etc.' When asking him if his supervisor ever told him to contact him when there are issues above his head, he hung up on me??

This is the worst customer service I have ever experienced. I have been waiting over 2 weeks for them to find my lump sum pension that was to be rolled over to my IRA. I have spoken to numerous people and it has been a series of errors with no one being able to tell me where my money is. As soon as I have my money, I will be moving my nest egg to another investment company due to their lack of professionalism and how they have handled this. DO NOT PUT YOUR MONEY HERE.

I was trying to consolidate two 401(k) accounts. I wanted to move the one out of Fidelity to the Charles Schwab. The virtual assistant could neither help me find the forms nor provide me with an alternative method of contacting Fidelity over the weekend. Fidelity customer service is not open on the weekend. Nor could I find a means to send a confidential email within my existing account to have a person get back to me with the information. It appears that Fidelity implemented a virtual assistant that cannot assist very well. If it were human, I presume it would have never been hired.