Fidelity Investments Reviews

This is what I believe Fidelity has done to all its small investors. My story: out of college in '81, I began my IRA contributions. In total, I had contributed about 24,000 in my IRA from 1981 - (approximately) 1995. I was noticing that the account grew to no more than 30,000 in the '90's... Then it began to decline back to the low 20K's so I ceased my contributions. In the end, around 2010, I decided to liquidate and pay the penalties... It was worth it because Fidelity clearly wasn't making enough off my account. If I were invested with over 1,000,000, perhaps I'd be better served. In a nutshell, what kind of return is $20,000 after thirty years, after contributing 24,000? After thirty years, the inflation alone might have been 200%. I should have had over $48,000 just to keep up with that. FIDELITY IS A PATHETIC INVESTMENT FIRM.

I don't have much experience with investment companies, but I wanted to switch from Fidelity and was charged $50 just to close my account. I will never use them again just for this reason.

OMG, I had over 21,000 in my 401k not including (9,000) that I paid myself back and over 2500 in a IRA. I was terminated in 2008. I tried to retrieve my money. I was told that I couldn't because I owed an outstanding loan already. Was told that I needed to pay that back 1st. I got really upset, cussed the Girl out and then hung up the phone. Well one thing lead to another. I was between jobs and also along with 3 deaths, I finally was down to nothing. I called back 5 or 6 years later and was told that they had given my money back in 2008 which was a crock of BS so I went to the Police station and they told me to retrieve the checks (supposedly there were 9 but was told that they only had 3 on file). Then tried to contact an Attorney and was told that it was passed the statute of limitations... Now over 30,000 go down the drain. If anyone reads this, please try to inform People. Do not let Fidelity hold on to their loot.

This company REALLY ** sucks. I tried to take out a "hardship" withdrawal to pay for my college tuition, sent in all the paperwork, and they tell me they need more. They left me with no choice but to quit my job in order to get my OWN monies out. Bunch of **.

This company processed a payout in a way that I did not elect. After an entire month, in which they took their time pulling audio tapes to review the conversation, they admitted error and said they would provide employee coaching but not correct my payout. After 15 plus years as a loyal customer.

Fidelity makes it so difficult to contact them, that the customer finally just gives up. If you call their toll free number, they put you on hold for so long you just give up. They INTENTIONALLY do not give the customer the ability to contact them thru email, so you can have a paper trail of what has happened. I wanted to discuss Fidelity's poor performance with my account this (0.87% return on > 200 KUSD) based on a medium risk setup. I would do anything to get my 401K money back where it belongs, in my pocket and not their pockets. They get paid whether they lose my money or not. Of course Mr. Obama our president is going to make sure that the US government is going to keep as much as possible, for as long as possible. This is a complete rip-off and the American people deserve better!

I recently opened a Fidelity Cash Management Account (CM) because of their unlimited ATM reimbursements. I wish I had read the reviews first hand prior to establishing this account. I deposited funds, few days later, I went to use my debit card, it was denied. I thought "how strange". I contacted customer service representative only to be told can't access my funds for another week UNLESS I want to trade them. Only then I have access to my funds. My funds are there but not there? What's this half measures? I've never heard of one being half pregnant. At this point, I have no choice but to wait another week and hope I'll have access to my funds. Once I do, I intend to close this account.

I transferred my investments from another company to Fidelity from another investment firm and after couple of years I was told they have not managed half of my accounts but they charging me for managing it. Any time I have a meeting with them, rather than explaining why my portfolio is not performing, they try to sell me annuity or talking me into transferring more money there. Stay away from them, this is not a good managed company.

Our only child a son died on September 20, 2013. Fidelity denied paying the pension and 401 to us, even though we had custody of his ten year old son. They said he did not have beneficiary papers on file. He was 36 years old and was in a football accident. After involving an attorney and paying legal fees his proceeds were put in a trust fund for his son. My point I would like to make is that we have never experienced such incompetence and crude remarks in our entire life. They even tried to keep $100,000.00 of his pension. We would not invest one penny with Fidelity and we want nothing to do with them in our remaining life.

I left credit acceptance in September, was told my 401k funds transferred from Prudential to Fidelity. Call Fidelity to request my fund and was told I had to wait for block out period to be lifted, which would be on October 25. Call back and now being told call back on November 1. I need my money for medical reasons and feel like I am getting the run around with this company. The worst.

My profits were taken away from my account the day after I sold my shares. Stay away from this brokerage. It is always an issue.

I begun to suspect Fidelity investment was playing with my money and holding on my check on purpose after closing out my account due to unemployment. I needed that money right away, I called them and requested the check and I was told the check was going to be cut by end of day. 17 days later I haven't received any check from them. I called back and request a new check because they said that the check was sent out the same day I called and that I should put a stop payment and request a new check. So, I did put stop payment and requested a new check. This time I paid $25 for overnight delivery and a week later I have not received the check.

Fidelity provided horrible customer service to me and held my memory to expectations that were unrealistic. I contacted Fidelity after I was locked out of my investment account. When I called to unlock my account, I was told the only way to do so was by providing my account number or my log in info which I had lost. When I was unable to do so, they told me the only way to resolve the issue would be by going to a Fidelity location. I am currently on bed rest and would be unable to do so for months.

One of the worst companies I have dealt with. There is no accountability on what they mess up on, hold times are over 30-45 minutes. I have missed trades due to their inefficiencies. It took me over 1 hour on the phone to get someone on the line, explain the special warnings that kept showing up and explain what they were (since everyone is always up to date with the SEC jargon); by that time, market was closed and I could not put a trade in anymore. And oh... They are apologetic but cannot do anything for you. I am done dealing with overpaid morons and will be moving my account. But, it will not matter at all to them since they are so big and a common person's account is of no interest to them.

If there only be was 0 stars for this crummy Co. For many months I could not connect onsite as for no reason whatsoever they would block my password and each time I had to call and reset it. Now I cannot get a check for IRA account for 2 weeks plus. They never delivered a significant amount. I HAVE BEEN WAITING ONLINE TO TALK TO THEM FOR 30 MIN. 100% bureaucrats WHO DO NOT CARE BIT. Don't even think have them as your broker.

Told ck in mail... now waiting almost two weeks Kept being told it's the USPS fault then it's UPS fault... Found out this happens to hundreds of clients. Checks never arrive or arrive so far beyond the promised time. It's scary. Fidelity needs to check out what's going on in that mail room because the service is horrible.

Fidelity Investments handles the 401(k) program at my place of work. My family and I were given a future closing date on our first home, so I contacted Fidelity Investments to take advantage of withdrawing a portion to help with our down payment, one of the benefits offered through the program. Fidelity was informed of the closing date well in advance to allow for processing on their end. The closing date came and went without the money being released to me, an error on their end, as my files were mishandled due to a change in position within the company at which I work. My family and I paid for the down payment out of pocket, and were very understanding at first.

Please don't make the same mistake as me and deal with these people. They do not care and will not honour their errors. I converted all of my funds before 8am on 21/8/2015 to cash as the market was not performing well. As some of you may be aware the market completely fell apart on this Friday and the following Monday. I rang Fidelity on the Tuesday to ensure my funds had been sold on the Friday as requested. They said "NO" you will get today's price. That day's price was 10,000 less than the value on the Friday.

In late May 2015 I applied online to initiate my General Dynamics pension payments. I was informed by the application that my first check would be July 1st, 2015. Shortly before July 1st I got a snail mail stating that for unforeseen reasons my check would be delayed until August 1st, 2015. A deposit for the full amount was made on July 1st. OK. Then no deposit was made on August 1st. After calling in they explained that they cannot decide whether or not I was still employed at General Dynamics. I explained that I was laid off almost 18 months prior. The right hand evidently did not know what the left hand was doing. They said they would call me back within 48 hours. 47 hours 50 minutes later they called. It was all straightened out and I would get my check on the 17th. I protested and asked why I had to wait 17 days. No good answer.

At approximately 4:15 p.m. on Monday, July 27, 2017, I placed with Fidelity via the internet 4 buy orders for various dividend-paying common stocks. The following day my orders were filled... and then some. I noted a confirmation slip for a company with the symbol "NGLS" which I had not ordered. I immediately phoned Fidelity on July 28. After speaking with a rep for about 10 minutes, including being put on hold twice, I was told the matter could not be resolved that day and would be referred over to a dept. for investigation. I was, however, told that the NGLS order was placed at 7:15 p.m. on July 27. I was home watching TV at that time. I live alone. No one other than Fidelity has my user name or password.

Fidelity changed its trading platforms for online trading of equities, bonds, options, etc. It is poorly usable, counter intuitive, flawed, slow, clunky, unresponsive, and filled with a litany of meaningfully useless gibberish data that clutters the trade critical information. It results in delays, mistakes, and $$$ losses. Its own representatives are clueless as to explaining the new website's functionality (or lack thereof). The coders have no idea what is efficient for the user. They know nothing. The system is not ready for prime time and should be deinstalled until its flaws and deficiencies have been corrected and its employees are trained to answer questions.

My husband has a 401k plan with Fidelity, some things occurred and we were needing help with rent so we decided to do a hardship and pull out 900 from our 401k. Faxed in all the paperwork, waited two days and didn't hear anything, until we finally called. They said our paperwork wasn't correct, we needed it to state we were going to be evicted. Ok? So why did they not contact us and let us know? The next day we got another paper stating our eviction, once again no contact. We contact them and they said it's still not right! It didn't have an amount owed on it, and they couldn't use the last paper with the amount. So today we faxed over a paper with all the information and guess what? They never received the fax!!! Fidelity is a joke, it's our money and we want it now!

This has to be the worst example of quality I've ever experienced. Been trying to get lump sum check for many months. It is one screw up after another. I had to repeatedly call them because nothing they tell you is accurate or can be relied upon. Dates, amounts, tracking nos. - all supplied with errors. If a mistake could be made, it was made. It seems the front line people want to do a good job, but the tools and processes are preventing them.

I recently opened a Fidelity Cash Management Account because of their unlimited ATM reimbursements. I should've known this was too good to be true. Last night, I went to use my debit card at a store. Denied. No big deal, I thought. I'm new so they might be a little cautious until there is enough data to know my spending habits, etc. I called last night, as representatives are available 24/7. Not for the department I needed. Had to wait until this morning. Ok. Called this morning and after a representative put me on hold three times, he came back with "The risk department is looking into this. Please call back in 48 hours. In the meantime, your account is frozen."

I just open up a Cash Management account. I want to transfer money from my Schwab account. I fill up the form online. At the end it tells me they need my driver's license and cellphone number. I called the 800-544-6666 to give that info. I was told I can go to the nearest branch in the area. 30 minutes away. When I got there the teller took the info. When I got home, check it online, it was not put in. Call the 800-544-6666 to ask why. She called the branch. They said they were busy that is why they didn't put it in yet.

My initial request to start collecting an IBM pension began in early June. Paperwork never came. Finally, I sent the delay forms in; received on 7/6; but not officially received until 7/14. AND the reps always add that initial payments will take 30 to 45 days. They certainly have no accountability. They act like $9 outsourced employees. Service is pathetic. My initial paperwork was probably never mailed. It took over a week to get the paperwork; 3 or 4 weeks later. When I asked who I could complain to ~ Federal regulators ~ they didn't know. Yeah, right. Incompetence prevails... ignorance that promotes obstruction seems preferred. 90 days to start the first pension payment... MAYBE. SHOCKING. Angry, you bet! I felt like, and truly believe, that I was dealing with a bunch of jerks!

This company has the worst employees possible. None of them have any customer service skills. They give out wrong information. I was supposed to get my Check which I expedited the delivery for, on 1st July and I still did not get it as of 07/09/2015. They give me wrong tracking number and I have to go back and forth with this stupid company and UPS. NEVER EVER INVESTING WITH THIS USELESS COMPANY.

I noticed that DRIP (Dividend reinvestment) transaction at fidelity were being executed at a high price than the market (even higher than the peak market price the day before and the day of the drip execution). So I happened to have the same security at both Fidelity and at Capital One investing (formerly Sharebuilders). The price at Fidelity executed at $14.47/share and the Cap One was $13.94/Share. This represent about a 3 to 4% fees. Over time this is a pretty significant fee. FYI, as a bonus Cap One has lower trading fees. I sent them a message that I will be rotating my investment away from Fidelity in the future. I just hate it when they don't disclose fee and try to sneak them by you. As if those ** don't rip us off enough!!!

I have been a customer for over 30 years and have over half a million dollar invested in different funds. I also have funds in Vanguard and T. Rowe Price. I transferred funds from Price to Fidelity and vice versa. This time when I transferred a small amount from Fidelity to Price in my wife's IRA account, Fidelity charged me $60. When I contested the representative's supervisor was rude. I wrote to CEO with a very unsatisfactory response. Then I realized that FIDELITY is a family owned business employing nephews and nieces where THEIR FAMILY comes first and CUSTOMERS 2nd. I have become disgusted with Fidelity and in the process of transferring all my accounts after 35 years. Be aware when you invest in a family owned business because you will be treated as 2nd class citizen.

Fidelity inheritance services 800-544-0003 - Was given this number, my only living parent, when my dad passed away, and was told to speak to ** to see about distributing his IRA to hi pill, his children. I called, and called over a period of 2 months. First time I hung up after 30 minutes and after no one but a recording saying how important my call was and please stay on the line. Second time, hung up after 30 minutes again. 3rd call only 25 minutes to get a person and they said I needed a Fidelity inherited ira acct and sent an email. 4th call hung up after no answer for 30 minutes again. Called 5th time, 82 minutes before ** answered. This is the way Fidelity runs this department??? ** always politely apologizes. But remember Fidelity's recording always reminds you over and over again how important you are to them.

First, I am a consultant. The company that I was a consulting with planned on laying me off in about a month back in April of 2014. I had completed the paper work to schedule a 401k deduction out to my check. I called Fidelity to tell them to stop the payment but it happen anyway. They deducted the money out anyway and sent me a check after a year later. I called them six months later to have them to roll it over to my mutual fund accounts before they mailed the check out but that never had happen. So, they decided to mail it to my old address. Eight months later, I get an email from Fidelity, stated, that I have an outstanding check that I have not cashed. I actually had forgotten about the money, but I happen to need it. I had been off from work for three months. I called and requested that they cancel the check and resend me another check.

On June 10th, 2015 I spoke on the phone and was transferred to another person who informed me I could take a hardship loan on my pension for $50,000 since I only live on $634.08 a month to buy a home. Sunday, I faxed back the paperwork for the hardship loan 6/14/2015. So when I called today 6/15/2015 I was given the runaround and finally told I'm not getting a hardship loan. No reason given other than "we're not doing that". Now they cost me a place to live which I informed them, because I can't afford rent on my income. They also gave me the number for drug & alcohol abuse which I don't do. Now I lost the home I was going to buy, been made a liar to the real estate person as I was supposed to sign the papers today. I can email the hardship papers I faxed with the confirmation from when I faxed it. They have humiliated me.

So, I decided to open a Cash Management Account from Fidelity about 2-3 months ago. I went about 2-3 weeks before I made my first deposit. Which was a direct deposit from my online merchant account Stripe. Deposit day comes, I see my funds. Everything is great. I use my Fidelity Visa a few times and BOOM. Friday at about 6 PM they block my account. I figured “Ah, I'm a new customer they are just being cautious.” I figured I would just call. Answer a couple of questions and be done with it. Nope, not at Fidelity. Seems they make a habit of blocking accounts on Friday, and conveniently enough the only people that can Unblock your account is the Risk Management Dept. Guess what? They don't open ‘till Monday. So I patiently waited all weekend long, without access to my funds. Come Monday, they say they need paperwork from me proving my identity and proof of deposit.

Cashed in retirement, payment date May 16th - no money. Called next date May 30th - no money. June 2nd, 5 calls, 2 CEO's later and a day, wrong route number that was never investigated, "Sorry, you will get your money 2 weeks". It's already been 5.

I was a client with Fidelity twice over the last twenty years. I closed my first Fidelity account and switched to another firm. About five or seven years ago I returned back to Fidelity and had my new account for about two years. I had my IRA there. When I spoke to this Fidelity Representative managing my IRA, he seemed as if his mind were in the clouds. His advice was so peculiar I did file a complaint with Fidelity. Shortly after I received a formal letter from Fidelity stating they were closing my account and letting me know exactly the date my funds were to be transferred out of Fidelity. Not much time was given for transferring funds.

Being that I left a job early I wanted to cash out my 401k and put it in a savings being that I'm only 22. Well they sent me a letter saying they would send or IRA it. So I called. It's now been a month and still no check. Every time I call it's a different story, the say "oh it was lost in the mail or maybe we made a mistake with your address". I'm pretty nervous and upset because I feel like my money is lost. They say they will 2-day ship it but we will see.

I opened a Roth IRA with Fidelity and invested in several ETFs. Everything was fine until suddenly my account was closed for undisclosed reason. When I called customer service as to why they told me I could take my business elsewhere. When I tried to sell off my stocks online they prevented me from doing so and told me to call customer service. I did so and after being put on hold twice for 1/2 hour I finally was "helped" by someone. They offered to sell off my holdings for me. I did so and was charged $32 per Sell order. Fidelity is scam.

I opened account with Fidelity in the beginning of May 2015. Everything was set up with linking my checking account to Fidelity. I transferred my first deposit of $2000.00. Next day I logged in to see if I can verify my balance. I was completely locked out of my new account. NO ACCESS ONLINE... After 6 phone calls I was told my account is closed and Fidelity will not reopen it. No reason given. I have 780 credit score and never had any delinquencies. I was unable to get my money back. I am still on the phone with Fidelity trying to get my funds back. I had to file dispute via my personal bank to get this reversed. Fidelity is the worse bank and customer service. PLEASE DO NOT USE THEM. IT’S TOTAL SCAM!!!

I overbought the shares of the stocks on the brokerage account by miscalculation. Two weeks later I got notified that agents sold 3 shares of the company I bought with $32.95 commission. Issues: why brokerage account let me buy stocks if I had insufficient funds (no problem to buy few shares less, just notify me...). I never got notified that I need to refund the account due to insufficient funds or agents will sell the shares with their commission ($32.95). When agents over the phone asked to waive the fee, he declined. BTW I have 3 other accounts and never happened with other accounts. I believe I got charged extra $32.95 because my initial order was processed with insufficient funds and I was never notified about refunding the account.

I recently turned 21 and I was hoping to invest in a 401k program. My company that I work for only offers this company. It won't even let me make an account. I fill in the information and it says, "The following information doesn't match our records." Something along those lines. And I'm just like, "'Well, duh. I haven't made an account here before so it wouldn't be in your records." There's nothing I can do to bypass it. It's nonsense. After reading the other reviews on this website, I don't trust that company. I guess they have horrible customer service and they clearly have no web-design skills. It's a shame though because I was looking forward to my company matching my contributions. Guess I gotta go get a new job.

I checked my brokerage account w/ Fidelity Investments and I have a margin debit account balance of $2135, which I am being charged every day for. I was put on the margin account over the phone and a transaction of selling stock to be cashed out was a "margin" transaction and I have been on the debit balance since Feb. The stocks l were my own stocks, I sold them to pay for federal taxes and now I have a margin balance for the last 2 months. Unacceptable. Can you help me resolve this situation??

I did not choose to close the account. Fidelity closed the account even without my permission just because I move out assets I never heard in my life. Then charged 50 dollars saying "that is in your agreement you signed".

My husband worked over 28 years at Coors Brewing. He was forced on disability in 2008. We've lived on 60% of his wages since then. He turned 55 in January and could now draw on his pension. We contacted Fidelity Investments, Net Benefits to start the process to receive his pension. We completed and returned the forms required and received confirmation of direct deposit information. On March 1st my pension payment was directly deposited into my checking account as I was told it would be. And on April 1st, again payment was deposited. But on May 1st, payment did not show up. First thing in the morning, I called Fidelity Investments. I talked with a customer service representative in Net Benefits. She stated she could not see why payment was not made and would email someone to contact us to resolve the problem. This was Friday morning.

Placed a stock trade on the open of the market this morning. I was due a fill and the order was never executed. They have a one second trade guarantee. Well you can certainly forget that idea. That is a total lie. After dealing with the Supervisor of the trading room in two separate phone calls, they told me the NYSE was not open. Well, that was the furthest from the truth when I am looking at the bid and ask on my trading screen from Fidelity in action. Wow, the next stop should be the SEC.

I just recently made a sale of (3) stock funds, and knew exactly how much the funds were at closing, and how much the final settlement price should be. I waited and waited, and finally after 5 days, I was still short almost $200.00. I began questioning Fidelity representative, and to my great dismay, I NEVER received 1 legitimate answer as to where the $200 disappeared to. I had always had a lot of confidence in Fidelity up to this point. Now, I have NONE. I feel this is another example of a financial institution desperately trying to make a profit by taking funds that are not theirs, and giving absolutely no explanation as to where the funds are. This is beginning to be a disgraceful situation in all of the financial world.

I noted today 5/4/2015 that ticker emes had several discrepancies. Active trader pro showed a loss of .67 while my fidelity account showed a loss of 1.67. Also, my total gain and loss column did not match. Checked another stock ticker gst. This registered a loss of .30 per share on fidelity investments with only a .15 loss in active trader pro. Called fidelity customer service and I had to explain to the customer rep. how the program worked. Rep. told me all mistakes would be corrected by 6 am the next day. Key takeaway. Watch your money.

I opened a Roth IRA online & after hitting the "Accept" button, I was redirected to a page that never loaded. I tried to access my account & was unable to because I never set up a username, password, etc. I called customer service on two different phone numbers (with 2 different phones) & opened up a chat session to try to reach someone about this. It took ONE HOUR to reach a customer service representative. UNACCEPTABLE! I asked them to close my account immediately. I will never patronize Fidelity after this experience.

Fidelity improperly allowed a wire transfer of $309,000 which was a TOTAL surprise to me. I complained to FIDELITY BECAUSE of THEIR error - they restricted my entire life savings of $1.2 MILLION. FYI I am 92 years old. I have fought with FIDELITY for 8 months. I am broke, and living off my sons social security. WE have had 3 Court hearings, made 144 phone calls to **. NEVER a return call. I have sent 20 letters, CERTIFIED to the BOARD. NADA, ZIP, ZILCH. I have called the 3 local branches - DITTO. I am going to social media - any other ideas? This is obviously the company policy and pattern of conduct. There is FAR more but I will spare the reader. You get the drift.

I had my account with Fidelity for a year I believe. I needed gas so I got gas which made my account -$25. My account had only been negative for 2 days. It was my very first time overdrafting my account. I tried to login to see the exact amount that I need to pay to bring my account current. I received a message that stated I had to call them. I called and a representative was helping me to reset my password. I didn't need my password reset because I knew my correct password. I was trying to see what was the problem that I couldn't login. He reset my online then he guided me through what to do. Once I put my last four digits of my social security number It said the information does not match their records. So then he said “Someone must of tried to get into your account and a security alert happen.”

Fidelity closed a few of positions in my account without notification or my permission even I didn't have margin call on my account. They charged a huge fee for it and I suppose it was the main reason to do it. Representative told me that it was done base on Fidelity internal rules, which not applied to FDIC regulations. I lost more than $500 on Fidelity actions.

I received a corrected 1099 tax form after the tax filing date on 4/16. The form was generated 4/10 and had a 4/14 post mark. Since this is past the filing deadline, now I must have my tax accountant file an amended return. Are there not IRS rules in place to prevent this?

My Fidelity Individual investment account was locked due to "suspected account compromise" and I'm now on (business) day 3 with Fidelity Customer Service to fix and unlock. Fidelity asked me to go to a local branch to resolve the issue, which I did, and after presenting multiple forms of ID, Fidelity's security department requested I have my computer "professionally cleaned", which I did, and yet I'm still waiting for a password reset to have the account unlocked. I get that they have to deal with potential security breach issues, but 3 days and we're still "working the issue" seems insane.

Fidelity makes it VERY VERY tedious for customers who want to roll their funds out of Fidelity even if they have already signed a request for funds form with their outside account and signed for the case. It's been more than 2 months I have cashed my 401K, check has not still been sent to me. They have millions of excuse. Customer care is not helpful, they don't have proper answer. I felt my money has lost somewhere.

We were doing our Taxes online, never received our 1099 from Fidelity showing the amount, so we went online and that darn company locked our account and locked out anyone to use it. It is my Husband's work account and I cannot talk or communicate with them at all. So we will have to call them on money. They say the money has been abandoned, large amount in the account. So we finally figured out what was wrong. The stupid people that work there did not change our address and added the old address that we have not had for 3 years. It appears that it's their mistake and a stupid one.

I believed having this account would be a benefit while having my 401K. And off top, they do not take fraud/unauthorized transactions seriously at all. 1st encounter I had was a debit from my account for $268 - AT&T. I called & the debit was not made on my debit card, which drew more of an alert to me. They told me I would need to fill out an Affidavit that would be mailed to me, and would take 3-5 days after receiving to investigate, but wouldn't begin without the form. They told me to call AT&T & have them release the hold. Ok and how would I do that when I don't know anything about the debit and continuously explained that. Then told by another rep to call AT&T & have them cancel auto ACH debits when I don't have any AT&T account nor did I set up ACH DEBITS. They completely ignore the fact that I'm reporting an unauthorized charge and has been 2 weeks and I'm still waiting on a response.

I received a letter from my former employer, NCR Corporation in June 2014 informing me I am eligible to receive benefit from the NCR Pension Plan starting December 1, 2014. I've called the NCR Benefits Center (Fidelity) in September and was informed there are accrued benefits not yet resolved. I've called numerous times but every time I call, I am given the same story - that their case manager is working with AON Hewitt to resolve the issue. They will not give me any contact person so I can write a letter. It is now March 2015 and still have to hear from Fidelity as to the status of my benefit.

Fidelity cash management account. They say it's their policy that transfers from another bank takes 4 days. I logged into my Fidelity account and initiated a transfer from a large brand bank to my Fidelity Cash Management account. The funds were removed from my banks account on February 18, 2015 (Wednesday). The funds were available for withdrawal in my Fidelity account on February 25, 2015 (Wednesday). Accounting for the two day weekend it still took five days. This happens each time I transfer funds. I called and was told an EFT transfer is "just like writing a check". That's when I knew I had to close my Fidelity account. Fidelity is taking control of and has use of money for 7 days. If this isn't illegal it should be. When I transfer funds the other way (Fidelity to Bank) it takes one business day.

If you have accounts or your company has set up accounts with Fidelity Investments I would highly encourage you to really look into alternatives to Fidelity Investments and to ask your company to do the same. More than one experience with this company has shown me that one needs to question and examine everything to do with Fidelity.

I never signed up for this supposed insurance or whatever it is. I call, they say they can't find my account. I write/email/fax, and they still cannot find my account. Yet they found my account enough to send me a bill with an incorrect name/address on it. I have asked them kindly to return the $131/month they've taken illegally from my bank account for the past nine months for a total of $1179. I have written to them once again on the back of the latest bill they sent to an account I do not have nor have authorized. I had to close my bank account because of this fiasco and they charged overdraft fees.

Does anyone else have an issue with Fidelity Investments where the customer orders entered will fill an odd lot (1 to 49) shares on a larger order at a limit of your order sometimes outside of the days range? Fidelity and its traders do this to me a couple of times a day so as to hold my order and or cost me the 9 dollar commission on a 40 dollar fill. It figures that Fidelity needs to cheat and rob its clients or sell its order flow to allow for the fixed commission. It is my experience that no one should use this firm as they take advantage of their customers. The trade desk is clueless and as such is implicit in this type of theft. I will move my account to a legitimate broker or one that allows for a minimum of 100 shares listed on the order.

My balance is over 2,400 and they won't let me have a loan. I really need the money! I have a vested balance of 2,431. It's my money that I have paid. I should be able to borrow it whenever I may choose!!!!!!!!!!!

I did a direct rollover from Fidelity to another custodian. Fidelity mailed the checks to me. The main issue I had was that the checks were dated Thursday, January 29th and the envelope the checks came in was postmarked Tuesday, February 3rd. Fidelity held the checks for 5 days before they even mailed them, 5 extra days I was out of a rising market. When I called a couple of times, I was assured the checks had been mailed on the 29th and that it could take 7 business days for me to receive them. Well yeah, it can take 7 business days when Fidelity holds them for 5 days.

It has been harder than pulling teeth to get my money transferred from Fidelity Investments to my financial adviser with Edward Jones. I had to call and ask them to liquidate my shares on January 12th to prevent my fund from losing even more money because of the stock market drop at the beginning of the year. We initiated transfer of funds when my financial adviser and I got on the phone with Fidelity on December 19th. It is January 20th and my funds are still stuck at Fidelity. I wouldn't use Fidelity if you paid me.

My wife became ill and forgot to make the payments, because of this the loan fell behind. I called to get the loan current and was told that a 30 day old policy effect my two year old loan. So they would not let me get current and demanded I pay as much as I could and even then they would not take the loan out of default.

On the fidelity website a new Option came up to have lump sum payout for us hourly employees pension plan. No one at Fidelity or my HR person know anything about it. They claim it can't be true and they are going to investigate it. My question is if my company put this new option on the website why doesn't my HR person or Fidelity people know about it?

In more than forty telephone contacts, I have never spoken with the same person twice. In emails and chats, it is always a different customer service rep who answers, picking up the thread, not quite sure where they are. The response is always the same: polite, distant, detached, never concerned, and rarely helpful. Where service is promised, it is sluggish. Lots of time wasted. Surface mail from Fidelity is signed by a number, like #**. Executives do not answer mail. This is a company that does not care about relationship... or chooses not to do it.

I have used Fidelity as my bank account and have been more than satisfied with their prompt problem solving abilities. I get my money a day ahead of other employees I work with who do not use Fidelity and I have never been charged a fee. EVER!!! Ok, so when they do take an ATM Withdrawal fee I get that money back within 3-4 days. What's 2.50 or 3.00 anyways? Nothing but GOODNESS banking and investing with Fidelity..

I have tried for almost 2 years to get Fidelity Investments to correct one of their client's information. I have lived in my home for 13 years and someone's statements began coming a couple of years ago. I contacted Fidelity and they acted as if I needed to prove I WAS NOT the client. This is a recipe for disaster especially with an investment statement.

They dropped me as a customer. Told me to take a hike even though I had been a customer previously 18 years. They said to take my business elsewhere.

Caused me to have a $1000 penalty. When I went to binding arbitration Fidelity immediately settled my case with me which implies that they were at fault to some extent. Fidelity closed my account with one month's notice which in my opinion was retaliation for going to binding arbitration because they refuse to settle my dispute. I think that I was treated unfairly.

Fidelity claims that their cash management "bank account alternative" is so much better than a traditional bank. Honestly, sticking with a local bank would serve you better. I have had my account open for more than 5 years and their customer service is horrible. When I have questions about my money, I am constantly told by customer service, "We are not a bank". I just don't understand why they market this account online and in their centers. When you need help they can only do so much. The biggest issue with this account though is the 5 day mandatory hold on all checks more than $250.00. The first $100 is not due immediately and you have to wait 5 full business days for the release of funds. I know they already took the money and I am not a new account holder so it's hard to understand why they think it's okay for a customer to deposit a check on Friday, 9/26 and not make the monies available until 10/2. Ridiculous.

I called Fidelity to check on the status of a dividend. I received stock instead of cash. However, what was confusing is the words, "optional dividend", as I mistakenly thought this dividend distribution was in addition to the regularly scheduled dividend. The Fidelity representative I spoke with was rude, short with me and then he laughed at me. I told him I wanted his manager and he was still talking when I no longer was interested to hear him. I then spoke with a Lady named Kelly who could not have been more pleasant or helpful. This story does not end here.

My mother passed Nov.12, 14. I was sent a check with no name on it just to the order of Trust. Who would cash a check with no name (no one)? Sent check back. It was for $2,700. So they took $400.00 and sent a check of $2,300 in my step-father’s name which they knew had dementia. Prior to my mother’s death she informed them and had the forms here to send back that are post-dated. This has been a nightmare. Why do they make things so difficult. My mother still has not been able to have her proper burial. I am her only daughter to whom was responsible for her till her passing. Can anyone tell me why this is happening, being that they don't? Also she has paid this amount 3xs over, so what a sham, scam and then some. Thank you to whoever reads this.

My financial representative sent me the paperwork to withdraw money from one of my Fidelity annuities. Fidelity was not happy that this would deplete this account. There was no surrender charge because it had reached the maturity date. Instead of a check they sent me a letter to speak with my financial rep concerning the repercussions of my actions. The letter stated that if I did not contact Fidelity within 21 days then they would send me MY money. Upon calling Fidelity the person I spoke with demanded to know what I wanted MY money for. I told her that it is none of her business.

I had $12,000 in 403b retirement account with a one of the universities here in Miami. It's the type of account where you contribute a certain amount of money and your employer matches it. Well in 2011 when I was 59 years old, I requested a portion of the funds which according to the policies was suppose to be approximately $700 a portion of my contributions. I was not eligible to get the full amount until the age of 65. Well they cashed out my account, sent me a check for $3000+, charged me a fee and taxes and cancelled the remaining $8000!!! I called, they said they did not make a mistake. I did not request a full cash-out nor did I complete any hardship forms. I cashed the check and used the money. About a year later they sent me a letter asking for the money back. When I called, they said they could not promise I would get the other $8000 back nor the penalties and taxes I paid. I didn't return the money. I lost so much. I hate them!

Fidelity corrected the situation after a long period of time.

I received notification that $21K of my 401K money had been moved from my original company group investment into a brokerage link account and which is a entirely different investment than what it originally was in. I did not request this nor want this and I demanded the fraud dept stop this. 8/8/14 I spoke to Michael ** and was told he would stop this from happening and put a block on the acct. 8/28/14 I receive a notice in the mail for the acct. I check online and see almost 22K has been moved. I called Fidelity Inv. back (again) 8/29/14, was off/on hold for 30 min and finally spoke to Josh ** in CS (unsure of spelling) who adamantly refused to put me through to anyone above Michael ** (I did not get to speak to Michael either). I called back and spoke to Amanda ** in CS who also put me on hold back and forth and adamantly refused to allow me to speak to anyone by Michael ** nor would even confirm his position in the company.

I checked my account with Fidelity investments and saw that I have $35,000 + some dollars in my account. Unfortunately my computer ran out of ink, so I did not print it, trusting the company. I had been retired 8 years already. Working another job. Checking and reading about investments on and off on Fidelity Website. The next month I went on to check. This was around 2010-11. It ask me to assign a new password for the account I had for many years. Once that was done the money mysteriously disappeared from the account and had a ZERO balance. I called and they said you have nothing in the account which paid out when you took your retirement. I worked for BellSouth and the company transition to AT&T. Very interesting. WOW!

I filed a report for fraudulent charges on my account on June 18. The customer care representative said they had 7-10 business days to review my case and provide a resolution. On June 25, I spoke with Chris from Brokerage Services and discussed the charges. He noted that it was suspicious that the charges were authorized for $4.90 but then posted at $49.00. I asked if there was anything else I can do to prove the charges were fraudulent. He said that Fidelity would do right for their customers. He said he needed to pass his notes to Risk Management because they were the ones who would make the decision.

I am retired and on a round the world trip on a stark budget. I retired at 70, so the SS is enough. I had a 401k with Fidelity that was broken into 2 accounts. One of the accounts fell under $5000 (while the other was considerably over) when a Mandatory Distribution was made. Apparently there is a rule with my ex-employer that requires distribution when that happens. Fidelity sent me a notice saying they would send me a check unless I specified some other action within 60 days. They mailed it to my Texas address - I was in New Zealand. Anyway, it was returned to Fidelity's mailbox and someone along the way cashed it at a Union Bank by depositing it to an account in my name. Several questions come to mind:

So, I have four children and went to make a purchase for gas, just about out of gas. I go to use my cash management account debit card to find that it is declined. I call Fidelity only to find out that there has been a restriction placed on my account, no money out. Mind you, my paycheck is deposited there the next day. I go to their local branch, has instructed to show proof of my identity and give all information requested. I call next day, still the restriction is not taken off. My rent is due, now I am getting late fees for rent and a 3-day notice. I still do not have access to my money and they keep giving me the runaround. I have a light bill and kids to feed. My check was direct deposited there.

called IBM in Oct. 2013, initiated pension cashout. They mailed the forms and needed them back by Nov. 6 2013. I mailed forms back on Nov. 1 2013. On Nov. 11 2013 they contacted me, unclear what I wanted for state tax withholding (I guess single with no exemptions is too complicated for an investment co. to understand). They state that it will take 180 days for me to receive my payout even with direct deposit. I called IBM employee services on May 12, 2014, to find the status of my payout. I was told that it hadn't been processed yet, IBM called Fidelity and was told they would "EXPEDITE" the payment but couldn't give a date at that time. IBM called me back and told me that EXPEDITE means I have to wait until June 2 for the payout. That's more than 180 days.

Recently I attempted to make a small change to my account status at Fidelity. After more than a dozen contacts with Fidelity, the job remained unfinished. Sadly, this is the kind of service we've come to expect from banks. They sure want your money, but when it comes to helping you out, they disappear behind the smoke and mirrors of rules and regulations and hassle. Don't the people at Fidelity use banks themselves? Where is Fidelity management on this? Certainly they must know how the runaround feels. LOUSY SERVICE, period, for a family-and-employee owned financial services firm. Is this what we're stuck with?

Fidelity 401K show you can roll over your 401K to any IRA; but on the last steps, you can only use Fidelity IRA account. If you just stop without open Fidelity account, your processing is pending! And the story haven't ending. I need to call to cancel the processing. It takes about 1 hour and 9 minutes to cancel the processing and need to call back for verify tomorrow.

I'm just wondering if anyone else who trades at Fidelity has a problem getting their orders filled. As an active trader, I put in an order at the ask price and it rarely gets filled. If I put it in a penny above the ask price, it sometimes gets filled. They are supposed to trade for their client's account first before their own but it doesn't appear they do that. The way I get fills with them is if the price drops well below what I bid and then they fill it at what I bid and take the spread or sometimes if I put it in a penny above. Shouldn't this be illegal???

I had a joint account at Fidelity Investment. The other account holder was using fraudulent checks (with fraudulent signatures) that he had deposited into the joint account. I called Fidelity to make the legal team aware of his criminal behavior, but the legal team decided not to look into the charges and let him continue doing business with the company. This is not reputable behavior, and the criminal is being allowed to continue doing business with the company. I understand that this company is about money, but where are its ethical values. I am selling my stocks and removing myself altogether from this company.

Retired from AT&T lump sum pension, pay out was $116k..... Please follow me. I visited 3 banks to inquire about a rollover into an IRA. Each visit myself and a banker was on a three way call with the Fidelity/AT&T representative. Each time we were told the payout would be 115k. I looked online $115k. Fidelity wanted me to open an IRA, I said "no thanks", same $115k quoted! I received a check for only $99600. They gave me a sorry reason about the stock price went up, so the lump sum go down. Where do I go for help? This is stealing!!!

I contacted Fidelity Investments where my father had invested with during his years at General Motors after my father passed away and asked what I need to do to collect his 401K now that he's deceased. I was told to send in the death certificate, copies of representative of his estate, my I.D., and proof I was the beneficiary of my father's life insurance and a letter requesting the 401k. I sent all of this to Fidelity Investments. I waited a month. I finally called to see why I never got anything back from them. They confirmed they got all my paperwork and told me I need to call Delphi P.B.C.G they dealt with his 401k not Fidelity Investments so I contacted Delphi P.B.C.G. and, was told they only deal with pensions. So I called my father's union local 599 and told them what happened. The union told me to contact Fidelity and speak with a supervisor. I did and got told to contact Delphi P.B.C.G.once again and got hung up on. I am getting nowhere with Fidelity Investments. I know they are giving me the runaround and at this point I feel hopeless.

I wanted to consolidate my IRAs for sometime and had been reluctant due to concerns on not timing the market. I called Fidelity and asked about options to minimize my time out of the market. They indicated they could not do a wire transfer but could do checks by mail. I asked about overnighting my checks and they indicated it would cost $25. No problem, we are talking a fair amount of money, so I was happy to pay. I told them to liquidate my accounts at close of business on 2.28.14. They indicated they would put the checks in the mail on 3.1.14 and I would receive them on the following Monday. End of day Thursday, checked my account and recorded the closing balance. Friday, account goes to zero, so I assumed checks were on their way. Monday around 6 pm, started to wonder where checks were so-called Fidelity for a tracking number. They had no record of tracking numbers, nor a $25 charge and indicated they were sent regular postal carrier. No checks in hand, wondering how long it will be until they arrive. All I can gather is there is extreme incompetence or they are calculated in retaliating against me for rolling over to their competitor.

This past weekend (2/1/5/2014) I was finishing my daughter's application for college financial (Deadline date 2/15/2014). I checked my online Fidelity Investments Accounts, which indicated that my 1099s will be available by 2/18. I found no electronic Form 1099s. Called a Fidelity Rep explained my situation regard the financial aid and the need for the 1099s. The rep stated that my forms will not be available (postpone) until Feb. 28th (way past the IRS deadline on 2/15). The rep and his supervisor stated that "other" value customers complained about "corrected" form 1099s and that they will not be issuing them until 2/28. Explained about deadline and loss of aid for not sending all the required documents. I requested a letter which they refused to do citing company policy. Very unsympathetic. I have been with Fidelity Investment for 20 years but they don't consider me a value customer.

In the middle of December 2013, I walked into the Fairfield, CT branch of Fidelity to open a self-employed 401K for my new business. My goal was to investment as much money as I could in a retirement plan and reduce my overall taxes on my business. Upon entering, I spoke with the young staff and was told that they did not offer these. Of course I laughed, suggested that they read their own website, and reassure them that the largest provider of 401Ks in the country did offer them. They found me the most senior person in the branch, and proceeded to open the account for me.

In August 2013 I requested a rollover of a 401-a balance. They sent a CHECK in REGULAR MAIL with NO security (no priority, express, insurance, Signature request) in October and did not alert me that they sent it. I called and was told it was CASHED. It took till Nov. 2013 for me to find out they were not replacing my check and not sending me the funds. They told me the check had been intercepted, "washed" and allowed to be cashed!!!! I had no knowledge! I was victimized, but Fidelity did not care about me, their customer for 15 years. I was "out of luck". Fidelity does not secure the transfer of your money. They will not respond to email, registered mail, or phone calls by sending your pension money to you or another fiduciary. I'm still battling to get my 401-a funds. I am sending letters to regulators and congressmen on the banking committees. I don't even think that will get Fidelity representatives to make me "whole". Fidelity is responsible for lost funds if they made no effort to protect them in transfer so I will probably file a claim in Small Claim Court in my state.

I work for a financial institution and have been dealing with the incompetence that is Fidelity Investments for well over a year. They will claim not to have rollover/transfer forms and when they finally send the forms they are either incomplete or incorrect, or both. If a client has a Deferred Compensation Plan, Fidelity will request an IRA Transfer into an IRA. Obviously, this should be a Direct Rollover request FROM A DCP 457! Their customer service is appalling and they lack a serious understanding of the concept of accountability.

With Fidelity, it takes minutes to transfer funds from a bank account into one of their investment accounts. However Fidelity makes it VERY VERY tedious for customers who want to roll their funds out of Fidelity even if they have already signed a request for funds form with their outside account and signed for the case. Fidelity will do everything in their power to make life a convoluted living nightmare for the customer who is rolling out and for the outside advisor who has to deal with their tactics while trying to do the best for their clients.

I had been told that Fidelity is closing 401K plans under a certain threshold (to be determined likely either $30,000-$50,000) in the next few months (sometime between June and October 2014). Consumers will have to pay the (roughly) 40% tax penalty or accept a Fidelity 'convenience' haircut (up to 75%) to keep the account open. If you have a retirement plan with Fidelity under their to be determined 'minimum' amount, good luck. This also applies to sub-accounts.... Please confirm this information with your Fidelity agent though mine would not deny it. Interesting that I can not close my account since January 1, 2014--not doubt because of this upcoming asset grab.

My wife and I will be closing on a home soon and we submitted all the documents they needed and Fidelity had told us that it would take 7-10 business days. So in short, we gave them this application on Dec 9, we called back Dec. 23rd to make sure it was approved and Fidelity had asked us to call on Dec. 24th to check because it was only the 8th day on the 23rd, so we called back and this person said that everything was approved and the only thing they had to do was fax this at their main office in Texas. Come Dec. 26th, we called Fidelity in Texas to see if we could overnight the check, turns out it was never sent/faxed on the 24th, so the loan application expired. So we contacted their local office here in California and asked why it hasn't been faxed and when we spoke with the person at Fidelity, she said that "I never told you it was faxed, I told you that I had to reapply it because it expired," so basically she lied in front of our face to save hers.

In March 2013, my wife and I created a Living Trust, and requested the funds from our joint account be moved into the above trust account. At that time I wrote instructions that the EFT banking info remain the same for the trust. The trust account was set up correctly, but I didn't hear anything more about the EFT. On Dec. 5, 2013, I tried to transfer money INTO the trust account using EFT, and realized that it wasn't set up. I called Fidelity and your rep said I would have to resubmit the medallion guaranteed EFT forms, which I did. Meanwhile, she said I could transfer the money into the inactive joint account, and simply move it from there into the trust account. A few days later, the money showed up in the joint account so I tried unsuccessfully to move it into the trust account. This time, your rep said I would have to wait until the end of the 'collection period'. For the next week, my $50K was neither in my checking account nor in my trust account! It finally 'settled' on Dec. 16.

Fidelity shut down our debit cards on Christmas Eve for a "question about a Dec. 23 charge" without warning. My wife had 5 kids, including a screaming baby, checking out of a grocery store when it happened. We called and were informed, after four phone transfers, that the department to reactivate the card was closed. This was in the afternoon of Dec. 24th. Our Christmas Eve shopping was ruined with no recourse until December 26th. I am currently on hold and have been now for about 30 minutes the morning after Christmas with no resolution.

My father passed away in June 2013, and in Oct. I began trying to get Fidelity to make a beneficiary distribution. Everything they have requested has been done 3-4 times and resubmitted because they say they can't find a record of it. That includes those sent direct by their own branch office! Yesterday they told me that just because I had a receipt that my fax (4th one) had been received by them did not mean that they had received it! To talk with a rep. I must call at 6 am and even then have a hold time, then to be told to call back in 2 hrs to check to see if my paperwork arrived--which means being on hold for 45 to 70 min. And then getting someone else who asks you to start over!! On my first call I was assured that Inheritor Services would take care of the accounts and that I could keep the same person working for me--a sham!! My father has 13 beneficiaries and I opened 13 new accounts to receive IRA rollovers. TRYING GET MY FATHER's money has become a several hour a day job. I have begun to spread my story in any way possible and if I do not have results by this Friday i will contact several TV stations' consumer advocate depts.

My mother passed away in February of 2013. She had been the beneficiary on an Ingersoll Rand account 12 years prior. When my mother inherited the account it was switched to a Fidelity account and that's where it was at the time of her death. My sister and I were the beneficiaries of that account. Fidelity has asked us for countless letters, explanations, legal documents, etc. which we have provided. We have jumped through every hoop, called, written letters and sent correspondence from a judge and still Fidelity won't release the funds. They claim that Ingersoll Rand has to release the funds.

Being the publisher of ** Magazine Hong Kong, I tried to run a story on best MPF companies. Their PR department was least bothered, forget courtesy for the press. Their head of PR hung the phone on me 2 times. Simply Horrible. #fidelitydown.

My husband took out a loan from Fidelity 401k. My husband was out of work for 7 months due to an illness, so his loan was not paid in that time. However, when my husband returned to work the payments were EXTRAORDINARY. The payments were $242 and immediately went to $702 weekly thus reducing his take home pay to $45. I called Fidelity to renegotiate the terms of the loan. They said they could not renegotiate and my husband was bound by the terms of the agreement when taking out the loan.

Fidelity provides poor customer service. You can send them money within minutes from your bank account, but when you sell shares, it takes them a long time for you to receive your money. Why? Fidelity makes interest on your money. When you call them to ask why? "We are not a bank. We have to use a bank to send you money. It's not our fault, it's the bank we use. It's not Fidelity's fault for not processing your payment."

I had a personal appointment with a Fidelity Financial advisor Matt ** July 2013. I had one question that I wanted answered because I had issues with purchasing AT&T in my 401K account two or so years before and wanted to verify this would not be a problem as I know the company plan often changes. In talking to Matt **, he said he would add on William ** who was the financial SME who could answer my question. I told Bill I had some Verizon stock in my 401K Brokerage account that I wanted to sell it and move the proceeds over to my 401K Savings account so that I could the AT&T dividends. I indicated that in the past that there had been some issue where I could not purchase AT&T stock and I wanted to make there was nothing that would hinder this purchase. In talking with Bill, he indicated that there was no problem at all, i.e., no restrictions. He said, in fact, I could buy AT&T stock the first day my money was in my 401K Savings account.

I retired early September. I have called Fidelity numerous times for updates about when I can expect my pension to roll over to a Fidelity IRA. I get a different answer every time I call. I am concerned about another post I just read about a problem with 30k accounts where people were given incorrect higher pension estimates... I would not have retired on any number lower than what was estimated. I am now worried.

I retired in early September. I was given paperwork with my numbers for my pension. I called to confirm Fidelity received all my paperwork and I was told this is a huge problem with 30,000 accounts. The numbers they gave us for retirement are higher. I was told not to use their website since it has major problems and will not be fixed until the end of October! I have made over 20 calls to Fidelity. I am not sure they know what they are doing. I still have not received my pension and the dates have changed 3 times already. Trust me it is very unsettling. If anyone knows where to go to get help please let me know.

DO NOT INVEST HERE. I moved my retirement account here from AXA, and then when I wasn't happy with my returns and tried to move it back to AXA, Fidelity made it impossible to move the funds with a series of complications that defies description. I initiated this action in August and now at the end of September have yet to have access to my money. I've spent hours on the phone, had my employer send multiple letters, and jumped through every ridiculous hoop they've asked of me. DO NOT INVEST WITH THIS COMPANY.

In two previous companies and also my wife's company, we had a Fidelity 401k program. In all instances regardless of the different funds selected and the market's performance during these periods, we consistently lost money. In no case did any of these funds perform anywhere near that of the previous periods shown in their prospectus. We changed our funds only after consistent poor performance and always carefully researched potential new funds prior to changing. I have had five different 401k plans and in all cases except Fidelity, I have made money. Fidelity was the third company I had over a period of 30 years. My wife lost most of her money with Fidelity and was thrilled when she finally had the chance to rollover those funds to a new plan. Why any employer would choose Fidelity is beyond me. My fellow employees had very similar experiences with them as well. This cannot be unique to me and a few others.

AFTER a settlement (questionable) was reached, Fidelity handed a settlement check over to my past attorney. It's been 5 months and I have not seen one cent to-date. After 3 years of legal back and forth, I now fight with my past attorney because Fidelity knowingly sent the check to my nemicants, after I requested they not do this. They knew I fired the attorney. I hate Fidelity and all their legal representatives. I would love to disclose the reason for the settlement but not sure at this time. If I don't receive the settlement amount, I will gladly talk openly about these terrible people! I have the agreements in hand with signatures!

I had been a Fidelity customer about five or ten years ago. I had an account with another brokerage for about 10 years. I returned back to start a new account with Fidelity. BIG MISTAKE! ! A stock in my portfolio was slipping in price. I was not sure whether to place a stop or limit order. I called Fidelity and the Fidelity representative could have cared less and never explained or stop or limit orders. As a result of his "could care less", the stock was sold. I Liked this company, DID NOT WANT TO SELL my position. Due to his lousy attitude, the stock was sold, since I used a limit instead of stop order due to his lack of advice.

I recently requested a home loan from Fidelity from my 401k. I completed the application online. The status remained as pending for 10 days. I finally contacted Fidelity on the status. I was informed that my wife would need to sign a notarized form that authorizes the withdrawal from the 401k. The agent informed me that the paperwork will be mailed. I asked if the form could be downloaded online; it could not. I called back the next day and requested it to be faxed. We got the form and my spouse notarized it, and faxed it in. A week later, I called to inquire on the loan status? I was informed that my signature is required on the form which is missing.

On July 01, 2013 I called Fidelity to make some changes to my 401k. They suggested to do a rollover IRA so that I could buy stocks and the such. Since, I have spoken and have documentation to prove it, to 9 of their agents and NO ONE seems to know what they are doing. My is nowhere to be found as my accounts show $0.00 balance. As of today, July 16, 2013 @ 2000hrs, no one seems to know where the money is so they are "opening an investigation" in order to find out what has happened. That is 15 days after my request for a rollover IRA!!!

If you have a mutual fund account with Fidelity, you are required to hold a cash position of at least one cent. Then each time you try to send in your deposit for your mutual fund (like I did in April for my annual IRA deposit - deposited $6,000) they don't put the money into your mutual fund, but rather the cash account, unless you remember to hand write a note saying not to put the money in the cash account. They don't give you a deposit slip with the choice of which account to deposit the money - this is on purpose so that you won't be reminded to specify the mutual fund. Then what they do is take your money, put it into the cash account, pay you 5 cents interest, and use the funds to make investments from which they earn much larger returns for themselves. This happened to me last year and you would think I would have remembered this but a year later it just slipped my mind.

On April 15, 2013, me and my ex-husband submitted a QRDO with Fidelity! I was given the runaround for over a month. I kept calling them to see what was going on and why were things taking so long, and to at least get an update. They kept giving me the runaround! I told them what was going on, and how badly me and my kids were in need of the money that was awarded to us! They kept telling me 7 to 14 days I'll be able to draw out my funds! Now it's July 12th - still nothing!

On July 01, 2013, I called Fidelity in order to do a rollover to an IRA account within Fidelity. At the time I had a 401k (USAirways) and since I am no longer with the company, I was forced to do the rollover if I wanted to buy stocks, etc. While talking to their representative to make the rollover, my account was frozen for ten days because I wanted to update my address. I fought this up and I was told I had to wait 24 hrs. On July 2, I called again and had the same script all over. I called on July 3 and they tried once again to give me the same script once again. This time I did not go for it and raised hell.

I separated from my previous employer on 6/8/2013. I was advised it would take 4-8 weeks. I have called back to check the status. I keep being told different information every time I call. I am unemployed but my unemployment benefits haven't started yet, so I was depending on this pension sometime this month. I am very disappointed and I will never do business with them again.

On June 10, 2013, I requested a transfer of my 401K funds to my current company’s 401K plan. The customer service representative read back all my information to ensure it was correct and said I should receive my check within 5-7 days. I received my check on June 17, 2013. Unfortunately, it was FOB some complete stranger. I called Fidelity and of course, they were very apologetic and assured me that it was their error and it would be corrected immediately. The customer service representative stated it would be shipped priority mail and I should have a new check within 2 days. I waited even allowing a few extra days but no check.

Everything is settled.

I have seen a couple of posts on this site from GM retirees that have requested a lump sum distribution of their GM pension managed by Fidelity Investments. I retired in October 2012. In November 2012, I requested a lump sum of pension and had requested that these funds be rolled over to an account with Edward Jones. Chris, a customer service representative, stated that I should receive these funds in 6 to 8 weeks. I sent all of the required paperwork and confirmed with a later call that all the paperwork was received.

I was leaving a company in January. I called Fidelity to make sure that I would be able to cash in my 401k and Esop when I left. They assured me that it would be no problem. Mind you, I called quite a few times just to be on the safe side. It's January until now and continuing. It is May 15th, 2013. I have called and each time I call, I get a different answer. They say now it will be May 20th that I should be able to diversify my company stock. By July, I should be able to cash it in. However, it has been five months and it's like going in a circle. When you have a customer rep on the phone representing any company and you are not sure of the right answer, you should find out the answer or at least put another person on who knows the answer. Stay tuned! I might be writing back on May 20th, 2013. It won't be the first time that they gave me the wrong information!

I was switching from a full service broker to Fidelity in Boca Raton. The broker, Dan **, continually missed account numbers and made constant errors. After 2 months in which I could not trade because the funds were in transit, I lost thousands of potential dollars. I called numerous 800 numbers and spoke to several people who kept passing me to another and another, never solving the problem and finally, I had to pull the account to Merrill Lynch and they completed it in a week. Be aware of the total disregard and indifference the Boca Raton office displays. I should have done a broker check on Dan and would have found out he cannot manage his own affairs.

Fidelity is the most irresponsible financial management company on Earth. I had my company's 401K account there and recently converted my 401K to a Fidelity IRA after I left the company. I talked to Fidelity and told them I would be interested in moving the IRA money I had at Vanguard to one single IRA account at Fidelity. They gave me a local representative to work with and we worked out a plan to invest the money. This is where the problems started. The representative and I filled out the transfer paperwork together. I was told that the assets would be sent automatically to Vanguard. At the same time, I was told to liquidate my accounts at Vanguard before the transfer took place. Over a week went by and nothing happened, (all while the stock market was soaring). I called them to find out what was going on. I was then informed that I was supposed to sign the paperwork and manually mail it to Vanguard myself.

First I want you to know I am the most anti-Fidelity customer in the USA. I retired in 2000. I had a Fidelity IRA for about 6 or 7 years. When I went to withdraw my money, Fidelity slapped me with a $50 fee just to close my account. That really irked me and since then I have advised all my associates, employers, employees, friends and anyone who will listen not to deal with Fidelity. It's not the $50, but the principle. I paid fees while they held my money then had the chutzpah to charge me to withdraw my money. Shame Fidelity. I just want my $50 back.

Now I know why years ago I pulled my 401K and other investments from this company. I sold 45 shares to use the money for an emergency. First, the transaction charge was 50 cents a share, very high compared to ETrade where I pay $4 flat fee. Second, they held on to the money for 5 days (I assume to get maximum interest). Third, in order to do EFT, they made me fill out a form then verified it and the time was 14 days to verify the funds transfer. ETrade does that overnight. All in all, 21 days to withdraw funds and five phone calls. There were other problems such as re-filing the account paperwork as it was not up to date, another 5 days. They ended up with three accounts for me and had to cancel two. Needless to say, I am now withdrawing everything my company put into the account to another company. I never want to deal with them again.

This is a follow-up from my previous post. As of today (01.14.2013), I still have not received my money. They did happen to send me a second check to make up for their first check that was written incorrectly and therefore could not be deposited. Unfortunately, the second check was an exact duplicate of the first check, albeit with a different check number. My advice to anyone and everyone doing any business with Fidelity is to keep detailed notes of every conversation including date, time and with which incompetent soul you are speaking to from Fidelity. Also, keep insisting that you are speaking to them on a recorded line. This will come in handy at a later date when they do not deliver on their promises and otherwise fall short of doing their job.

I retired effective 09/01/2012 and decided to take a lump sum distribution from General Motors. I completed all of the paperwork and mailed it to Fidelity on 10/9/2012. I was told it would take 6 to 8 weeks to process, so using the longest process date, I should have received the distributions at the latest by 12/5/2012. On December 5, 2012, I still had not received my money and was assigned to a resolution specialist. This person never answered his phone. I always got his voice mail and he wouldn't return my calls unless I threatened to call his supervisor. The resolution specialist called back several days later and told me he had escalated my problem to MetLife whom according to Fidelity was the holdup of my lump sum distribution. I had been told this multiple times over the past months by various Fidelity reps with whom I had spoken.

I received an offer from TRW & Fidelity Investments in Sept. of 2012. I filled out all necessary forms and returned them back to the TRW Benefits Service Center in Cincinnati, Ohio by Registered Mail. I was told by Fidelity Investments employees & by TRW Benefits Service Center reps that I would receive my pension benefits check by Dec. 31, 2012 . These people lied to me on several occasions. They told me that I would receive my expected check on four different dates in Dec. of 2012. I called to check with them on Dec. 28, 2012. The representative told me that it would be pushed back to Jan. 11, 2013. I would like to know what happened to "honesty and integrity." TRW Benefits Service Center & Fidelity Investments representatives seem to have lost this and have adopted something called Lying to Customers. This isn't a way to run a business. After working for TRW Inc. for 20 plus years, why am I not surprised!

Please, people, do not allow Fidelity to handle your money. They are incompetent, clueless, heartless people who will over commit and under deliver. They should all be imprisoned for their conduct with other people's money.

I received a letter from Fidelity requesting that I call them to find out if the address on the letter they sent was indeed correct because all the mail they had sent to me was being returned. I have a very small old fund there of little value. Now, the point of this letter was that if I indeed got it, I should call them letting them know they had found me. I called and was left on hold for representative for 7 minutes. I am patient. A clerk answered and I explained to her that I am calling to verify that the address in the letter they sent me was correct.

My husband applied for a $2000 loan to be able to buy Xmas presents for our children and grandchildren, not much. They processed the loan fine but were supposed to direct deposit it into our account but instead mailed it. It wouldn't have been a big deal but now it won't get here till after Xmas, they say. The only way we found this out was they sent us an email saying it was deposited into our account so we waited a few days for it to show but when it didn't, we called and they said someone made a mistake, but there was nothing they could do. I said, "Cancel the check and deposit the money today." They claim they couldn't.

I am filing a grievance with Fidelity Investments for mismanagement of liquidating and transferring retirement fund assets. I had all the necessary paperwork to transfer in kind and also liquidate those funds that can't be transferred in kind sent to Fidelity. I also spoke to John, the account executive for my Premium Services Managed Account. I was very clear to John that I wanted all my assets sent to Merrill. He wished me luck, and we ended the conversation. That same day, my Merrill broker sent me a message that Fidelity needed me to call them before they would transfer. I advised him I had just spoken John and told him I want everything sent to Merrill. Now Fidelity had both verbal and written instruction from me to move my money to Merrill. I thought it was a done deal and went about my life.

I was told by 3 representatives at Fidelity of the course of the last 4-5 months that after my 6 month suspension (yes if you take an in-service withdrawal you have a 6 month suspension), I would have just over $2K available for an in-service withdrawal. Most recently, I called 9/21/12 and was told that 9/22/12, I would have just over $2K available. I called today because the online site did not show that. I was told I was given incorrect information and those funds were not available. I was told not by 1 but 3 people this same information.

I am in appeals court with a big divorce case and my ex-husband, who is a Fidelity executive. You may be reading some very interesting articles about this, soon enough. I'm seeking to find others who have experienced divorce proceedings from spouses in top executive positions in Fidelity Investments and in regard to the stock options that are "not permitted" to be divided or allocated to the ex-spouses. If you have any information on this topic, please contact **. I was allocated an extremely low percentage of his income for support, which cannot possibly keep up with my debts from the divorce, while he gets to keep many millions, even my assets, indefinitely.

I received a call on 8/7/2012 that my pension distribution was approved and it would be issued on 8/10, expected delivery no later than 8/15. On 8/16, I called and on 8/17, as it was not delivered, and they said they would get back to me the next day. I called again after the weekend as no call back was received. They advised the distribution was approved but not sent out, and would request overnight to me. A week later, I received another call that they found my distribution was sent to the wrong account, and now needed to go through a process of getting the funds back, then recalculate, then they could send.

I am currently on hold with a representative. I called early Monday morning, 8/6/12, at 9:49AM to have a withdrawal taken against my 401K. I was told it would be processed overnight and I would receive the funds on Wednesday (today). I thought it was strange that I did not receive a tracking number. I am now told this transaction was never processed! This colossal error was made by a Mr. Torri **, Fidelity's 401K representative. I no longer have any trust in Fidelity. This has caused a major disruption for me being that these funds were expected today to take care of a dire family matter.

I opened a brokerage account at Fidelity and transferred money into the account from my bank account. It failed twice because I put down the wrong account number, as I had two accounts at the bank. The account I put down wasn't the one with the amount of money I wanted to transfer. I called Fidelity numerous times with different people, and I explained to them repeatedly of what happened. I was told that their Risk Management group put restrictions to my account. Unless I sent them a letter with my explanation, they won't remove the hold. I opened another account and I was able to transfer the money in.

I called Fidelity today to simply inquire about the balance in our HSA and whether the magnetic strip on our HSA debit card might not be working. I had a very poor experience. He not only refused to answer my questions, saying he could only speak with my spouse, he actually hung up on me when I asked him to put me through to his supervisor. By contrast, our experience with both Edward Jones and Chase Financial services has been extremely positive. They went out of their way to assist us, and have never been treated rudely. As soon as we use up the remaining balance in our HSA account, we will close it and will never do business with this company again. Furthermore, I intend to let every friend and family member I can think of know about this. You do not deserve our business.

I was told I would have a year of free trade when I moved my account, now they tell me the "fine print" said it was limited to 60 trades. They held my money from the FB problem for two weeks and told me numerous times that I could sell the 100 shares if I wanted to, even though I had a confirmation that 50 of the shares had been cancelled. They clearly wanted me to take the loss and not them.

GM pension: no two people gave me the same answer. I also have been trying to get my money! It has been 6 months now.

Placed limit orders with both Fidelity and TD Ameritrade this morning for FB. TD filled my order at $40.01. Ninety minutes later, my Fidelity purchase is still pending. I have been on hold with Fidelity now for 57 minutes. A rep did come on after 15 minutes, but couldn't help. He promised to get someone and not leave me on hold. So much for promises. So far, the increase in the stock price since I called has cost me about $700. Pretty expensive price for crappy customer service.

Fidelity shorted retirement, filed wrong forms IRS info - Fidelity filed a $79,795 1099R for a lump sum distribution to the IRS but never sent us a copy of any paperwork or a 1099R. The real amount was for a $62,925 disbursement with a bank wire for $50,237 after taxes. They taxed $62,925 at 20% and deducted $12,585 for taxes, $125 for processing fee, and 2 bank wire fees. It left their payment to us short by $16,777, if disbursement was for $79,795. Where was it?

Today, I sold some stock for $115.31 but the listed low price of the day was $115.42! Why? I asked. Because I'm not one of the "high rollers," I got some electronic "Flash Crash" Price that it flickered down to for a microsecond, while the "Big Boys" get the "listed price" - less than the low of the day! Just another way they screw the little guy!

After finally getting a lump sum distribution authorized from my General Motors pension fund, I started a Rollover IRA to receive these funds. The funds were released on April 13th and should have showed up in my new IRA that same day. When I called they said they are sorry for the problem and they should be there no later than April 16th. On April 16, my funds are shown as "deposited" on Fidelity's website, but they do not show up under my IRA or any other account. When I spoke to them, they said the funds will be there the next day and then the next day, which is today. Now, they say the funds must have been deposited into the wrong account and it will be taken care of by the end of the week. I have been dealing with them over a year now trying to initiate my pension plan and I do not believe a word they say anymore. The GM pension fund no longer has my money and I don't have it either. Not only do I want my money, but I want an investigation into possible fraudulent use of my funds by Fidelity. I am truly disgusted with this company.

I started to do my 2011 taxes at the beginning of February and realized that Fidelity Investments had coded my 401k distribution incorrectly. I immediately called them to request that they correct the error. I argued with a representative there who kept insisting that it had been coded correctly, even though it was coded as a disbursement from a deceased spouse and they informed me that they could see that I was the employee that had made the contributions and that I was single.

I started the process to get my pension from Fidelity on the netbenefit.com website and after so many problems and them saying they sent me paperwork with final calculations, it wasn't until 2/2/12 that I got the paperwork in the mail. I filled it out and even went to a Fidelity Bank to get the document notarized. I went to UPS and paid for an overnight delivery.

After being laid off from my former employer, my financial advisor and I got on the phone with a lady from Fidelity to work out rolling over my 401K to my advisor's company. I had a pre-tax rollover amount that was to go into my 401K and also an after-tax rollover amount which was to go into my ROTH. The lady assured us both that they (Fidelity) would send 2 checks--the pre-tax amount to my financial advisor's company and the after-tax amount to me. This did not happen!

My husband and I had a joint account with POD at Fidelity. He died. I neglected to change the Social Security number on the account to mine. When I realized this, I called them thinking they could issue a corrected 1099 under my number. After several contacts and eventually hearing from someone from the "executive office", they said it was against their policy. When I called the IRS, after 4 hours on hold, I was told that I should get Fidelity to issue a corrected 1099. When I said they wouldn't, I got passed around and got conflicting answers on what to do. I contacted an accountant who said no matter how I handled it, it could cause problems and that I should continue to press Fidelity to issue a corrected 1099. That this problem happens all the time. So, I probably have lots of problems ahead with the IRS.

It is now February 26th 2011. Fidelity has yet to send me a corrected 1099 form. The online tax information has many errors. For firms that split in 2011, Fidelity has failed to allot the correct basis among the spun off firms, and for the Pfizer acquisition of Wyeth.

Due to financial issues with college and health, I had to withdraw my $401K to cover bills that needed to be taken care of immediately. On 2/12/2012, I requested the withdrawal through the NetBenefits website and requested the overnight processing. Of course, with a $25.00 fee. Today is 2/22/2012 and still no check. I contacted Fidelity and they said that it was sent overnight via UPS. UPS got the check on the check, so much for 2-3 day processing. However, UPS does not deliver to a PO box, which is what I have. Not one person from Fidelity or UPS had tried to contact me to let me know that they have the check. Now UPS is going to send it back.

Fidelity does not follow government guideline to have client's tax form ready by certain dates. Until today (2/19/2012) they don't have my tax form for 2011 ready yet. I was promised to have them ready by 2/13/2012, 2/18/2012…

Both IRS and SEC have clear requirements for all investment firms to provide 1099s to their customers, by January 31st 2012. Unfortunately, I still have not received mine from Fidelity, as of today. I called Fidelity's customer service many times, but only been given a bunch of ** and nonsense. What's even worse is that I have been given 3 different delayed dates (February 2th, 7th, and 13th) by different reps, and all of them have passed with nothing. Apparently, Fidelity Investment Service has no interest in keeping its commitments and trusts. I truly hope that Fidelity management listens to customers' complaints, and take actions to restore the trusts.

I filed the proper paperwork in October and waited until November after getting verification and approval. Payment was never set up, but instead, I got a notification it had expired and I had to do it again.

Since November I have been trying to get the total amount that is in my account. First amount they gave me did not match what the person on the phone had. This was in December. Since then I have gotten the run around and they seem to figure out what the paper work from my divorce in 2003 is about. It states clearly that what was in the account then I get to have and my ex gets half. They think she gets to have of the total that is in the account as of today. They will not give me a straight answer.

I needed to withdraw funds from my 401k I was awarded through divorce, under a QDRO (Qualified Domestic Relations Order). Fidelity told me I could not withdraw a partial amount, only the full balance. If I only wanted part now I was required to roll it all over to an IRA, then I could make however many withdrawals I would like, whenever I would like. I was told I would be taxed at 20%, plus 10% early withdrawal penalty. It was clear the same tax and penalty applied to the 401k. I needed to bail my home out of foreclosure so I had them roll it ove go the IRA, then made the withdrawal.

I had a loan issued from my retirement account. I needed the emergency loan to cover unexpected home repairs needed on the sewer/bathroom pipes and kitchen walls. While waiting for the loan to arrive, I utilized my paychecks to cover the work. Two months later, I am still waiting for the loan check to arrive. In the meantime, I have had payments automatically drafted from my paycheck (effectively reducing my net income) to pay back the loan. Fidelity refuses to cancel the check and just put the money back into my retirement account. I have direct deposit set up with them. They refuse to reissue the loan into the direct deposit account. They insist that basically there is no way to stop this check until I actually receive it.

I rolled over a Fidelity 401K that I had with Sony Pictures and rolled it over to a Fidelity I.R.A. I went into the Santa Monica office for a conference call for the transaction where the stock was cased out and moved to an I.R.A. The confirmation number was given and transaction was completed. This amount deposited in the new I.R.A. Two weeks later, I looked online and see my balance is $500 bucks lower than what was told to me.

On 9/14/11 I called to withdraw my money from my 401k fund. I waited for 3 weeks for the check which never arrived. I called and they very nicely said that they would put a stop payment on that check and issue a replacement check. They issued a replacement check on 10/14 and said that they were overnighting the check. I got the overnight package and deposited the check.

I exercised my grants and was supposed to receive a check for it in 3-5 business days. Well, after 2 full business weeks, I didn't receive my check. I called and they told me that my check got "lost" in the mail so they would send out another one. Something has to be investigated whether it's the Fidelity company or USPS.

6 months ago, my husband withdrew his money from 401K. He was told that in 10 business days, he would receive the checks. After 3 weeks, he called to find out where the check was. They had to put a stop payment and issue a new check. Today, after waiting 3 weeks for my withdrawal, I called again to have to put a stop payment and have another check issued. Too much of a coincidence in both checks getting lost in the mail. Their response was that they cannot control what happens to the check once it leaves their offices.

I'm retiring and moving to Utah on October 12 due to health reasons. I need to get there before snowfall. TIAA-CREF has been wonderful in helping me rollover my Fidelity into my TIAA-CREF.

I am entitled to annuity from a divorce. The quadro order was in place since 2001. Fidelity is refusing to release the money, saying that they are waiting on a response from HP, who is the ex-husband's employer. They will not give a time when this will be done. No one is following up with HP to get the necessary paperwork sent back so that this money can be released. I have made numerous attempts with HP and Fidelity to get this resolved. I have contacted an attorney to pursue and also contact Clerk of Courts in Ohio for possible contempt of court action. I will not give a time when this will be settled.

Fidelity's website is not secure. More specifically, if you choose to pay by electronic check (deposit investment funds), the next time you return to the site, your full bank account number and routing number are displayed in plain text in the browser. This is a completely unacceptable security violation by any standards. Every website that contains sensitive information masks it on screen when you return. The worst thing is, it's not like getting a CC number and needing a pin. If a person gets your bank account and routing number, they can do whatever they want with it and clean out your bank account. Fidelity seems to not even care about this huge security hole they have. Do not deal with Fidelity, this one thing alone, not even considering all the other issues I've read from people is more than enough to run from fidelity.

We were told that our BP annuity was worth $62,760 when we cashed it out. We got a little over $50,000 after 20 percent was deducted for the federal taxes. We never received the paper work for it, or a 1099 tax form from Fidelity. We were shocked to find out that it was reported to the IRS as a $79,729 distribution, and with $15,945 paid for taxes. It doesn't add up to the $50,054 wired payment we received, minus wire fees. It means that there's $16,969 missing. Fidelity is claiming that some of it was rolled over, but their having a hard time finding any annuity from back then. Does it make sense? If the account is active, it's active!

I took an early retirement opportunity from AT&T May 9. Numerous factors were considered, the most important being my pension, which is administered my Fidelity. Over the last 12 months I had Fidelity do models of the pension options and each time the numbers were the same. I not only had Fidelity do 4 or 5 models but I also had Fidelity provide me with the analysis of how the numbers were arrived. I heard too many times people had errors on their pension and I wanted to be certain everything was accurate.

I purchased a life insurance policy on January 17, 2001 from Fidelity and Guaranty Life Insurance Company. The face amount is for $112,000 and my monthly premium was set to $157 per month with no indication that the premium would more than double beginning January 17, 2011. Once the new premium of over $400 was automatically deducted from my checking account last month, I contacted Fidelity and Guaranty Life Insurance Company and was told that the new premium was written into my contract and that a notification had been sent to me late last year informing me of the change. I reviewed my policy and was not able to find where that premium change was disclosed.

This company offers to help me buy a house. Javier ** and Maricela **, they work for this company they run my credit and told me that I qualified for a loan and they took me to see houses. I like a house and they told me to make an offer but they need a check for 2000 for a deposit. I gave them a check on the name of fidelity services.

After my sister's death, I contacted Fidelity about her $401(k) account. However, because I wasn't a beneficiary, they refused to speak to me. But they assured me that my young niece and nephew would be well taken care of. When my niece and nephew heard nothing, I called again, and then again. Still, Fidelity refused to do so much as check the basic information with me or help me prepare my niece and nephew for what was coming (every other institution I dealt with, by the way, was helpful, even the IRS). Meanwhile, Fidelity stock was tanking. My sister's children eventually lost $6,000 before Fidelity would give up the money. If there was anything else I could have done, Fidelity has refused to let me know what it was. Presumably, the bereaved children themselves should have waded through the Fidelity phone maze. Fidelity refused to allow me to protect them and, in the process, took their money. As a special bonus: some of the Fidelity phone agents are easily the rudest people I've ever spoken with. One of them actually demanded that I put my sister on the phone. Yes, my dead sister. I will never in my life do business with this company.

Fidelity Bank took over my home loan from Freedom Mortgage. Ever since then, I am having trouble making my mortgage payments. They sent me a letter to tell me that they are charging late fees even though I paid my mortgage on January 7, 2001 (check number: **) for my home loan number: **. I had always paid my mortgage on time (auto draft) when it was being serviced by Freedom Mortgage. I contacted Fidelity to see why they are not receiving my payments but to no avail. Ultimately, I will set up an auto draft with them but they did not receive the auto draft form I sent along with the January payment. I do not understand and am very frustrated with Fidelity Bank.

My loan was recently sold to this so called "Bbank" from Loancare. On the 16th, they sent me a letter stating that the terms of my loan has been changed and they will consider my payment on the 16h of the month late. I pay this online through my Bank of America account. I understand that this is illegal. I have attempted to contact this "bank" and they seem to be always closed. I do not believe I should have to deal with new terms. A bank that does not have a 24-hour customer service. Gives me pause!

My entire IRA was transferred to Fidelity, on the advice of an estate attorney. My application was marked "preservation of capital". Diversity was discussed with the advisers, with the result of ten Fidelity funds selected. At no time was anything other than a Fidelity fund discussed with me. My total is down approximately $50,000. At age 67, my total IRA has decreased by $50,000, as a result of Fidelity's advice.

As seems to be the case with Carl of Benson, AZ, Fidelity has begun holding funds transferred electronically from my bank for 4 days before allowing their use. This is definitely a change from the past, but they insist it isn't.

My IRA was funded with as much pre-tax dollars as I could afford. An estate attorney from Gardendale, Alabama advised me to transfer to Fidelity. It took one of their advisers less than one hour of his expertise on diversity to cause the loss of $6500 in five days and a total loss of $48,000 (ten years savings for me).

I called to cash out my 401(k). Initially, my call was placed with T. **. He discovered a problem with one of the items on record. Because the issue could only be dealt with via my previous employer, I had to discontinue the call, contact the employer, then call back when the issue was rectified. The next day, I called the 401(k) group back and reached another employee. When he asked to whom the check should be made out to, I gave him the information. He then took me on this incredible journey of counting characters because, he stated, there were too many characters to place in the payee section of the check. When I asked how we could work together to deal with the problem, he kept counting and counting and counting, almost as if he wanted to make me angry.

When I asked how we could work together to deal with the problem, he kept counting and counting and counting - almost as if he wanted to make me angry.

My husband called/faxed to cancel the life insurance policy on 10/18/10. The automatic draft came out of our account 10/19, which was set up on 10/15. I requested, since we cancelled our policy, that I be refunded the $124.71 or a proration thereof. They stated that it is company policy to not refund any monies. I asked where in the contract this was stated, she said it isn't in the contract, it is company policy.

I transferred a $1.5 million brokerage account to Fidelity Investments in 1996 and was promised low commission rates and a low margin interest rate that would be tied to the feds Funds rate. Fidelity failed to honor their end of the bargain. They sold me fixed income securities that went into bankruptcy and I ended up losing over $200,000.00.

I left the employment of a company while I had a loan on my 401K. Fidelity refused to allow me to continue to make payments on the loan, so on 20 July 2010, I sent them legal tender for the amount of the loan and notification of my new address in Colorado. Fidelity responded by US mail to my old address, in Indiana. The US Postal Service forwarded that letter to me in Colorado, no problem, very little delay. The letter said Fidelity was refusing to accept my payment. I jumped through their hoops and sent a bank certified check (which is similar to sending cash through the mail--quite dangerous). The letter that accompanied that transaction also indicated my new address. Because Fidelity had not allowed me to make payments, I decided to withdraw my money from Fidelity and put it in the hands of more reasonable people.

I was given forms from Fidelity Investments to make my retirement decision when the company I worked for (AT&T),offered me early retirement option. The forms I was given basically gave me two choices. The first choice explained a lot about roll over into approved IRA ROTH accounts. The second choice spoke about a lump-sum payout of my pension funds if I wished to. I chose the lump-sum over the first choice because of the way it explained about tax withholding; I thought I was being given a tax formula to figure what I would owe in taxes if I chose the lump-sum payment of my entire pension benefit.

I transferred a large sum of money into fidelity and was assured that there would be no fee for the transfer. I was assessed over $160 in fees, front-loaded. I complained and asked for arbitration. I was told that I did not have that option. I asked for a transcript of the phone call. They refused to supply it.

In June 2010, I bought a used 05 VW Golf from Gordie in West Bend, WI. The purchase of the car gave me the standard 12-mo/12k-mile warranty which covers the drive train. Within the first month I drove it, I noticed that at high RPMs (getting on the highway, etc.) when I would shift from 1st into 2nd gear, the transmission would grind.

Fidelity basically was zero help with my IRA. They kept charging me for having too little money to maintain the account and forced me to move my money to account that paid near zero in return. When I asked for help to where to put the money, they treated me like crap. I looked on the Fidelity web site to find an avenue to register a complaint; however, I did not find one. After several attempts to get help from Fidelity to correct the situation with zero help, I transferred my funds to Charles Schwab and I have been treated very well so far. Over the last several years, I have made almost nothing in my IRA. If Fidelity would have allowed me to leave the IRA where it was, I would have accumulated enough to be over their minimum. How can Fidelity allow you to roll over an IRA that does not meet the minimum they require? They do this so in time they can force you to move your fund into an account that totally benefits them and forces you to get only cents.

I purchased a service contract, platinum level (7 years, 100,000 miles) from Fidelity Investments on my 2007 Toyota Tundra. My truck is in the shop with major repairs (96,421 miles) to some air injection valves and pumps. I called the company and explained my situation. The very rude gentleman told me there is a "good chance" the warranty claim will be denied. Reason being, the part(s) that failed are on a tech letter sent out by Toyota, and therefore not covered under this plan.

When we bought our brand new Honda Odyssey Van about one year ago, we were told of this extended Platinum plan bumper to bumper extended warranty. Now that we need a $1,000 fix on this brand new $42,000 van, they said we didn't read the small print. So, I called Greg who says he is the manager at Fidelity (phone 1-800- extension ***) and he is a plain **, refused to give any info, acted like I was stupid, basically laughed when I told him our van was not operable and made a joke of it basically. He acted like he couldn't hear me, etc. I tried to call back to file a complaint and they give me an empty mailbox to speak to. I will make sure every dealership knows about this and they should not sell this if this is the customer service they provide. Next time, I will read the thousands of similar complaints online before I buy anything. I have lost even more faith in Honda.

I purchased the platinum bumper to bumper warranty for 4 years or 48,000 miles on my pre-used vehicle purchased from Courtesy Toyota Winterpark. Over 2 years and 28,000 miles later my Mini Cooper's temperature gauge went up while driving home and began making a noise. I had the vehicle towed to Courtesy for repair. After a week, they replaced a coolant tank said to have a leak but could not stop or find the source of any over heating. Courtesy proceeded to sublet the work to Downtown Mini.

I had a cash balance in my acct of about $70K in Jan 09. I made four open market trades that would have totaled less than $70K assuming Fidelity had obtained a fair market price at the time I entered my trade order. The total due for the stocks purchased was approximately $150 over the $70K. Instead of emailing me or calling me, they never contacted me until the day before the settlement date. I immediately wrote a check and placed it in the mail for the $150 due. Fidelity refused to make the settlements and sold six shares of one of the stocks I purchased without my consent to obtain the $150 due. My check arrived later that same day, but they refused to apply the balance to the amount due and sold six shares at full commission rate. They call that service? Why couldn't they have notified me in the two weeks it takes for the stock to settle? I would have been happy to send in the difference in a timely fashion.

I purchased Platinum service contract 3/17/2006. Just recently, the driver side mirror failed to work. Also, two engine mounts were so worn they would make a loud noise and would bang hard against the chassis when the car shifted. I took the Pacifica to Champion Chrysler in Gulfport, MS for repairs. I called their customer service and described the problem. The representative of the phone said it was covered but an inspector would have to look at it. So I had to get a rental car and wait.

I had a fire in 6/19/08 in a small fish camp that I bought in 1997, where a mobile home caught fire. With 4 fire departments on scene with no way of pumping water (50 feet from a lake 20 feet from a 27,000 gallon pool) spread to my 2-storey 2,700 square foot home and burnt to the ground. I called my insurance company, which sent out investigators who accused me of many things. So I got an adjuster firm to deal with my insurance to find out I was insured due to their adjuster thinking one of the cottages was my house.

Fidelity was most uncooperative in my attempt to withdraw at age 65 $18,000 from my 403b. After my initial application, Fidelity first claimed that my university HR office had not submitted a necessary form (not true said the HR officer with this comment "This is not the first time Fidelity has acted improperly."), After the inconvenience of getting the form and mailing it to Fidelity, I called to ask about the subsequent delay. A Fidelity rep said that I should now start the application for withdrawal all over again. I did not. Fidelity reluctantly paid. Fidelity is not getting getting good word-of-mouth reports at my university.

I own a 2006 Chevrolet Colorado. I bought this truck brand-new and purchased a Fidelity extended warranty plan along with it. I have never made a claim until a few days ago when my engine slung a rod through the engine block. I have all service and maintenance records and paid $1,900 for this policy. I have 85,000 miles on my truck, and they told me instead of getting a new remanufactured GM engine, I would be getting a used engine out of a junkyard. This is unacceptable.

At the time of purchasing a new 08 Chrysler Town and Country, I was instructed by the dealership that if I purchased a 5 year/60,000 mile extended warranty and wanted to extend the coverage out at a further date, the purchase amount would go towards the cost of an upgrade policy, as long as it was before the manufacture warranty ended. When the time came and I inquired about this, they now said they would only give me a prorated amount towards an upgraded policy or if I decided to cancel.

I was medically evacuated from Iraq in December 2008. I requested disbursement of 401K funds as I am now 100% disabled. The company I worked for is great but Fidelity refused even though I was 61 at the time and still refuses to distribute the funds. They assert they are not allowed to send the money per Federal regulations but will not say what the regulations are.

I was medically evacuated from Iraq where I had been working for a private US company. I am 62 years old and now disabled. I attempted to have two 401K accounts distributed by Fidelity. They refused and are now telling me I will never be allowed to have the money at all. I asked what happens when I die and my wife wants the money. They told me she will not be allowed to have any proceeds from the accounts. They claim it is the federal policy, and they are required to protect me by keeping the money. Interestingly, the FTC agrees with them.

I had a company 401K Retirement IRA with Fidelity for years. I kept getting calls to move from company to a Rollover IRA under their management. I moved the IRA earlier this year, but couldn't find the rates that I wanted, so I moved the $ to local banks and closed the account. I was charged a $50 fee to close the account... for paperwork, etc. I was not informed of this charge and requested that they reimburse me, which they have refused.

I spoke with this representative regarding rolling my Fidelity funds into a 457(b) and asked if there would be any account closing fees for either of my funds. Justin stated that if a $50 close fee applied, notification of that fee would appear on my sell screen when I sold the shares via their website. When I performed my close sells online, no notification appeared onscreen, leading me to believe that no close fees applied. When my transaction notification came through on the next business day, a $50 close fee was listed for one of the funds. When I spoke to a rep named Chase about the matter, he said that although the rep misinformed me, the fee could not be recovered because it was already deducted. I will never do business with Fidelity again, as this was the second situation in which I have been misinformed by one of their phone reps that caused me fees I was told I would not encounter. The first situation was in regards to the ability to contact them collect during my extended time outside of the country. That also was incorrect information that caused me about $36 in low fund balance fees.

Fidelity Investments. Why do we invest with these companies? Because they are the experts. I lost 46% of my hard-earned freaking money. That is all right in a way. Everyone else lost. Then tonight I went to their website to reinvest whatever I had left and found all kinds of messages about being careful with my investment choices. Isn't it great when you are the manager of a fund that underperforms and still get a reward of $5,000,000 for your "efforts"? Aren't you able to manipulate the funds entrusted to you to perform in such a way to minimize the losses of the investors? When you are able to receive a bonus in the millions regardless of how your choices perform, what is the incentive? Yes I am peeved. Now tonight I am being advised to invest sensibly. I invested sensibly assuming that the experts knew what they were doing. Of course the economy tanked, thanks to our republican "presidente". Why were not the investors protected? How in the world are you going to spend days and nights looking for the well-being of your clients when you are going to be rewarded for screwing up anyway?

On 8/18/2009, I called Computershare to sell my AT&T shares. The person there said that I would have to send a form to Fidelity Investment to sign off and stamp the form with a medallion stamp. The reason was on my shares it stated Fidelity Investment TR Mattie **. I retrieved the form off the internet, filled my part out and mailed it to Fidelity. I have called several times to Fidelity and they have my form. A person there said it's in the back and they are just waiting to look it over. She said that she would call me back. I never heard from her and I have been calling at least twice a week to Fidelity to no avail. Computershare said that they are waiting on Fidelity. This is ridiculous. These are my shares when I worked at BellSouth. I need some help to resolve this.

I worked for Thomson, Inc. and was laid off on April 15, 2008 from there. I have a pension plan through Thomson with Fidelity Investments. I called Fidelity in March of 2009 to find out what I needed to cash in my pension. I received the forms by the end of March and mailed them back to them on April 3, 2009. They accepted the forms on April 6, 2009. I was told at that time that it would be at the end of May, which would be 8 weeks, when I would get my check. When that date came and went, I proceeded to call them again. This time I was given another date, June 22nd. Well, this date came and went. At this time, I learned that I was still showed as “laid off” from Thomson and Fidelity said they can't pay out as there was a chance I could be called back. There is no chance. So I contacted Thomson and had that changed to “terminated” instead of “laid off.”

On Monday, June 30th, AIG did a reverse 20-1 split after trading hours. The next morning, July 1st, the stock started to fall and I tried to sell at $21 through my online account but couldn't complete the transaction without a system error. I chatted through an online session with one of their representatives and they refused to complete the transaction without me calling into their service. I didn't have access to a phone to call as my phone was on the fritz. I finally was able to sell it today, taking a 20+% loss on my money after calling them.

I have submitted IRA transfer form via their website on April 22, 2009 to transfer my funds from Vanguard IRA to Fidelity IRA Account. On May 18, 2009 I chatted with a customer representative and found out that Vanguard was asking my W-9 form. I filled out the form and sent it to them on May 18, 2009 including chat discussion. I have not heard anything back from them and I called them on June 2 to find out the status, and the customer representative said they had all documents and should be done very quickly with in this week.

I retired at the age of 56, in 2006. I had several 401(k) plans with Fidelity Investments. Since I retired, Fidelity, through its local Fairfield, CT office representative, has been trying to persuade me to roll over the Fidelity 401(k) plans to a Fidelity IRA. I was told by the representative that I could seamlessly transfer all investment balances from the 401(k)s to a new IRA. The only thing that would change would be the form of tax deferred vehicle, i.e. 401(k) to an IRA.