Fidelity Investments Reviews

My wife passed away a few years ago and had her IRA with Fidelity Investments in a average risk account. I transferred the account into my name after she passed, and didn't do much with it until about a month ago. I accessed my account on the internet to update my profile and maybe check on investments - took me a while because I had to update passwords. I noticed that my account was only collecting minimal interest, and the account had restrictions on it so I couldn't make any changes.

This review relates to a very bad experience with the brokerage company, Fidelity Investments, forcing me to transfer my substantial holdings to another brokerage company. I was an account holder with Fidelity Investments for over 20 years. In the early 2000's the company redefined itself. The summer of 2016 I was speaking with a representative who was giving me erroneous information. I informed him that his information was not correct and challenged him on his competence.'

I initiated an account transfer, to cover a IRA 60 day rollover withdrawal. Fidelity never did the transaction, never informed me of any problem, hid my documents from me, and was never responsive to an easy fix that would have saved me $11,300.00. Instead they chose to be stubborn and unresponsive, and I have no choice but to go to war with them through the New Jersey court system. If you PM me, I can provide plenty of documentation and details.

Our Fidelity representative solicited our money for a managed tax-harvesting account. Fine - I was happy to have someone deal with the money if they were doing a good job. The job was OK, and I was satisfied, not overjoyed with the result. That's in part because I was unhappy with their planning software, which is highly flawed and misleading. Finally, in December of 2017, tired of their promoting their planning software, I sent them a review of its flaws. Suddenly in Jan 2018, I was told that Fidelity would close my accounts for no reason. Our broker indicated that I had used "inappropriate content" in my message, which is not true. They provided no information nor any validation of their assessment.

After several personal requests to their Hilton Head office (they don't have a Charleston, S office) this firm has failed to deliver any value added wealth management services. They have failed in their fiduciary responsibilities to a high value Premier customer. The one star rating they have with over 300+ reviews is totally justified and anyone considering using them would be wise to look elsewhere.

After trying to contact these people by phone, and 4 dropped calls, I tried to email them - they have no way of doing that - I had a simple question about distributions - I could not find an answer on their impenetrable website despite over an hour of research. Their communications system is Jurassic - it would behoove them to upgrade it before all of their customers flee in disgust. It's too bad too because some of their funds are great.

I am the executor of my mother's estate. Over 8 weeks ago I started the grueling process of trying to close out her Fidelity account. First, there were so many clerical errors. It was astonishing. They spelled my last name wrong and had my mother's middle initial wrong as well. Second, they stated everything should move to a Fidelity estate account. This took 4 weeks and several phone calls only to be told estate accounts are low precedence especially over the holidays. There were numerous mistakes made in this process as well and phone calls promised to be returned never were. I have never held less than 30 minutes waiting on someone to pick up the call.

Banking - Was transferred to this area to determine why I was not able to withdraw funds from my account despite depositing a check in the account a few days prior and the ledger showed that there were funds withdrawn at an ATM but the ATM never gave me the funds because I had reached my daily limit. I explained to the rep that what I could see on my app showed that the funds were available, she said what she saw on her end was that the funds were not available hence the reason why I couldn’t take out money from the ATM. She also advised that they are an investment company not a Bank. When a check is uploaded Fidelity should breakdown to the customer how much of that check is available for use and when the rest will be available.

I use Fidelity mainly for their cash management accounts. This means I get free checks and ATM withdrawals because it is connected to a brokerage account. The brokerage account has not much in it... I mainly use for the cash management. Well, yesterday I didn't get my usual direct deposit. I had to call my payroll company and then Fidelity. Fidelity told me that they had decided to shut down my accounts and didn't tell me a reason why.

I have had good experiences with Fidelity as my stock broker for about 8 years. Now a greedy bean counter has changed the rules. If you have an IRA there, you will be charged $300/yr to fill out IRS forms. I was given several weeks notice on this and have had to quickly move my money to another brokerage firm before the end of the year so that I wouldn't get hit with this charge. I looked at several other firms and none of those were charging these kind of fees. Fidelity has withheld over $800 of my money, so I will probably lose that in the transfer. This company has gone down-hill quickly. They are greedy and unethical. I have spent three days trying to speak to someone there, but they are all too busy to talk to me. I can't even get the operator - it's just an indefinite hold.

I had unrestricted stock shares that were vested on 12.01.17, but for some reason, could not withdraw or transfer the cash value for them. This hadn't happened in the past, so I contacted Fidelity via chat on 12.06.17. After being transferred twice, I was told that the funds would be available on 12.08.17 "at the latest". So, when the funds weren't there on 12.08, I contacted them again. I was transferred 4 times. Two of those times, the chat ended unexpectedly due to "technical difficulties". The only answer they could provide was that it took 3-5 business days for the transaction to go through. When I pointed out that it was the 6th business day, they did not respond and just ended the chat. I've had better customer service from cable TV providers and used car salesmen. Fidelity is garbage. I can't separate my money from them soon enough!

My life insurance policy through Fidelity was in effect since January 2015. In the summer of 2016, I moved to a different state and called Fidelity to change my address and request a copy of my policy because I could not find it after the move. Fidelity made the change of address, but never sent me a copy of my policy. I did receive an alarming letter in September 2017 indicating that I had requested a change to my policy regarding my beneficiaries. I immediately called Fidelity to question the notification, and was told that a supervisor would call me back. I never received a call, and after checking online to see if the error was corrected, I called Fidelity again. I was told that a request for a change in beneficiaries must be made in writing. I explained that I did not request any change to my beneficiaries. I was then told very rudely that I needed to make the correction in writing that they could not/would not make the change over the phone.

Fidelity Investments is in charge of my husband's pension. His checks were on time for 16 years; this year he has to call at least twice a month to find out why he had no check in the mail by the first of the month. He's always told it has been mailed - but it never shows up and they have to reissue a second check (supposedly). I think the checks are intentionally held as long as Fidelity can hold them for interest on the dollar. Retired people depend on those checks and it is not right for any company to think they have the authority to hold onto the money for their own gain. Who governs the investment companies holding our pensions? Is there nothing that can be done to stop these practices? After the lies Fidelity has told us about mailing checks I would never trust them to even see my bank account number for auto deposits.

Poor service, untrained representatives, consistently gives incomplete and misleading information; takes more than one try to accomplish important tasks; places your business transactions at risk; puts customer on hold for long periods of time with annoying music.

Fidelity is doing something underhanded. When elderly people attempt to withdraw funds they freeze their accounts and claim that their "risk management " team is reviewing the account. This seems to be a stall tactic to prevent people from lawfully withdrawing THEIR OWN MONEY. Fidelity is policing how people spend their money and that's not their role or responsibility. All victims of Fidelity need to bond together and look into a class action lawsuit. In our case my father in law, who is 72, asked for an extra distribution from his IRA for family business. Fidelity didn't like this so they have frozen his account for over a month now. Complaints to regulatory agencies go un-responded to.

This is not some kind of loss due to investments or stocks. I signed in one day and found thousands from my cash account missing. After getting on the phone with them they said to wait another to see the money come back. I'm guessing it must be some glitch in the system. Even then that doesn't make me feel any more trusting of them. I will move my money out of there to a more reliable company.

I have a Fidelity Cash Management account and I was planning to use their BillPay, but I found that after entering the payee information including the payee account number, there is no way to review the full payee account number information because they only display the truncated account number after it is entered. Seems odd that you are required to get the information correct so that the right account gets paid, but that they don't provide the means to verify that information.

I have been trying to work with Fidelity for the past 3 years. They continually block and delay any actions of my actions which result in removing money from my account. Same effort is put into blocking transfers from account to account, since they know it is for the purpose of removing the stock/funds from their institution. They actually admit they have a whole department dedicated to stopping removal of funds from Fidelity. My advice is use any other institution other than Fidelity.

My reason for the review is that this company has taken my life saving. I hope they are living well on my money, because they sure thought that I didn't need it to live on when I retire. The company that worked for was bought by another company, and Fidelity was the 401 retirement company that was their retirement firm. Story made short, which everyone knows in this forum. They stalled and stalled, run around after run around, call after call I made they would not or could not find my funds. So they got my retirement money, and they’re sorry. Like I said, hope they live well on my money. Because they sure felt that I didn't need it.

Similar to other accounts, we have failed to retrieve our father's and mother's retirement account valued at about 20k. Their divorce apparently made it more complex, but it is their money and both are trying to retrieve what they agreed to in the amicable settlement. A law firm has attempted to retrieve the money but has failed after three repeated events. This after they claim to have spent hours with Fidelity trying to figure out exactly they want to release the funds. I am at a loss to what to do. I would appreciate any advice from anyone who encountered a similar issue, although it I'm not exactly clear how to do that without violating the user guidelines. Thank you.

Very very polite, firmly noninformative, the website states they will give advice and information but I was not even told about some of the products until I decided to pull out. The person gave more information that time. There is actually a plan where they will manage your investments, mostly they will send a link with some vague information, once I got incorrect info on CDs. (Only incorrect by a small amount though). Mostly they didn't seem to care what I did or if I accomplished anything, just being very very polite on the phone. Politeness is appreciated though really.

I've been with Fidelity since the 1980s and have never had a problem transferring money to and from my various checking accounts. I do not have a pension administered by Fidelity. Security tip: I would not have a checking account tied to one's account at Fidelity, because anyone can read your check's routing and account number at the bottom of your check, then have their own checks made using your routing and account number.

This company should pay you to make a trade. This is by far the worst brokerage of any company in the U.S. Their computers are ancient and can't do simple math. I asked them to do a wire transfer and it took them three days to do it and then they did it twice. No one can answer a question without leaving you on hold for 5 or 10 minutes. Any question will baffle their customer service. A very bad company to do business with.

Although they have the best list of secondary offerings in "fixed income" they have the absolute worst customer service online. For example, this past weekend, while doing maintenance on their site, following the Equifax hacking, they posted Balances $0.00 for all accounts, rather than, "Information unavailable due to maintenance on site." They did not disclose the maintenance during the days prior to it. When I called in a panic after seeing that my accounts had been "presumably emptied, was told..."We get a million of these calls each time we do maintenance." I answered, "So why not change it so less people are upset?" and got no answer. This is not the first time they've had horrible bugs or messages in their system. The last one I reported (a Fitch downgrade on a matured c.d.) it took 2 years (approximately) for them to fix their system. Wonder how long it will take this time?

In trying to deal with my mothers IRA through Fidelity, I have spent two months phoning them, always speaking to a different "Representative", always being promised that I would receive a callback, and information in the mail. Of course, I have never received a callback except from the first representative, to give me a "Case Number". The other 4 people I have spoken to, and only when I call, have promised left and right to send me information in the mail, forms to fill out, documentation requirements etc.

I have worked at a Hospital in Alabama for over 25yrs. I've used their 401k program through Fidelity. I was able to transfer MY money to a tradable IRA, then started to day trade with MY money. I kept questioning them about the settlement dates being a day off. From what I could see on their web site and the app they provide. After calling numerous reps, they all told me the settlement dates on their end were always 1 day behind what their customers could see. This leads to unfair penalties, not to mention what happens to my money during that 24hrs? It's in limbo. They say they can liquidate anyone's account without reason. They won't talk to me. All they say is you are welcome to withdraw your money and place it elsewhere. But while still an employee at the hospital, I can't use my brokerage link to buy anymore stocks. Or any funds mutual or any funds. I can still contribute to my 401k. But it goes into bonds. Can anyone help me?

I decided that I would take advantage of using Fidelity's Fee-based Management of my 401k retirement since I did not have the time or expertise to optimize the returns on my investment. The promise from Fidelity was that if I paid them to manage my 401K plan, their team of investment experts would select the proper investments in my account to ensure a satisfactory return on my investment. I just want everyone to know who is considering using Fidelity Investments to manage their 401K plans and pay for that service should reconsider.

These were 2 events. The 1st complaint revolves around the creation of a self-directed profit sharing plan for my company. As it turned out, Fidelity's expert did not know how to complete their own paperwork correctly causing a 20 delay in funding an investment that cost me the better part of $12,000. I sucked it up and accepted their apologies for that one.

My mother passed away a couple years ago. We inherited about 20,000 dollars. Six month ago the paperwork was filed. Fidelity has run us through the gauntlet in order for them to be able to release my mother's money to us. It is not Fidelity's money. It is our money. The entire operation should have taken 4 weeks tops. It has taken 6 entire months and now going on 7 months for them to put our money in our account. The Customer service is horrible. The wait times are long enough that we wonder if Fidelity even has any money at all.

I was divorced in April and still have not had Fidelity approve the court order for the pension payments from my ex-husband's pension. I am now on third attempt of filing the papers to get my money. They act as if it is their money, they will not provide any information not only to me but, my lawyer's office can't get them to provide the proper information. It is as if they are protecting a matter of national security and if they told me they would have to kill me. In meantime I have not had any money paid to me since Nov. 2016.

I am surprised by SO MANY negative reviews regarding Fidelity, but from reading them, they seem very well deserved. My story is very different... I was a Committed & Dedicated LONG TERM Customer of Fidelity for OVER 15+ years, and the longest time, satisfied with the service. One day while trying to check my accounts I could not log in. I thought it was a computer glitch so tried again the next day, day after that, the following week, week after that, etc. Finally I contacted Customer Service who said "my account was blocked", INSISTED that I had a "virus on my computer", and that I'd need to get my "computer repaired" and send Fidelity the receipt. I told Fidelity over & over again that I'm a computer professional, WORK for a computer company, and not only do I often format my computer, it HAS NO VIRUSes.

I specifically opened an account with Fidelity to be able to buy a specific stock which some brokers refuse to trade as "buyer beware"... I called first to be sure that I would be able to trade the stock with Fidelity if I opened an account. I jumped through all of the hoops and had the money wired to speed up the process to only be blocked when I attempted to make the trade... I am furious!

Beware this awful, lying underhanded company!!! I am a disable military retiree who recently began working with a company partnered with Fidelity Investments (to provide their insurance). I told them from the beginning that I have insurance through the military. And when a short time later they pressured me again and told me they had automatically sign me up for it, I immediately call them to tell them that I don't want it and that I am not interested. A short time later I noticed that I was having money taken out of my pay check going to Fidelity.

I have had a Fidelity account for 13 years. The firm I work for contributes to it and I can't move any until I retire. I'm able to select only certain funds for my 401K. I contribute an amount each 2 week pay period. I have made no changes this year. If I look at the YTD performance of each fund I have money in, they show anywhere from 5% to 16% performance, most above 10%. Interestingly, my overall fund growth rate is barely 5%. Something's rotten in the state of Fidelity. I think they falsely portray fund performance. Anybody else with that opinion?

I went online to open an account with Fidelity. Their website was not responding to some of my inputs/ information. I called and spoke with one of their specialists. He was really informative and helped create the opening of the account. I tried to fund in online, but it would not accept my banking information. The specialist advised to go to one of their local branches and the issue would be handled. I did exactly that. At the branch, the associate said I did not include the suffix "II", since I am the second.

For everyone doing business with Fidelity I suggest you take your money to someone reputable. My husband and I had decided to invest his retirement and 401k with Fidelity. This was in 1998. By the year 2000 we had no money and they had no explanation. We went into shock and a depression that we had never experienced. After I came to my senses I started doing research. I do not think my husband ever recovered mentally or physically. I talked with attorneys from Washington and Texas. They all assured me that there was no way that we lost that amount of money even if the market crashed. We even set the account up so the only one who had access to the account was my husband. I wanted it that way. If he needed to withdraw he had to write a letter explaining what he wanted the money for, GO to Fidelity in person, show his ID and get the letter certified by Fidelity.

Almost 2 months ago I sent a check for the money to be deposited into my son college fund (a large amount). I never heard from them, today I called and as per the representative on the other side of the line, the check was returned to me via Regular mail, however, the check never reach my home. I questioned him why Fidelity Investments could not sent it via FedEx or a least Certify Mail (no answer). I am extremely disappointed and uncertain how I will be able to made the institution who issue the check to replace it. They proof to be unprofessional.

Fidelity Investments the most unprofessional, incompetent bank known to man, and that is an understatement. I have had the worst experience ever possible with this bank. This wanna be investment source is the wrong decision for anyone to make, of which I believe this bank may be run by a disobedient child!

FIDELITY INVESTMENTS IS GARBAGE. I separated from my company the last week of May, it is June 12th and I STILL DON'T HAVE MY MONEY. Customer service is a joke, they are mentally challenged simpletons who don't have any answers, they take your number and never return a call. It's ok. I'm sure my medical, mortgage and auto financiers understand... NOT. You all are complete garbage and I hope god DOESN'T have mercy on your souls!

On June 9th it was confirmed that my lump sum pension payout from my Kimberly-Clark employer sponsored retirement account would be direct deposited into my bank account on July 1st. By July 3rd, there was still no deposit. I called Fidelity Investments on July 3rd and was told that there were data transmission issues and the new date for my pension lump some direct deposit would be July 21st. I was supposed to have received confirmation of the new transfer day via email and my online benefits account.

Fidelity magically deemed my account to be a security risk, wouldn't tell me why, and then insisted on my sending them two forms of identification... by FAX!!!! Who the F has a fax machine? And, why wouldn't Fidelity tell me about why my account was a security risk? I will be transferring all money out of Fidelity immediately upon gaining access. I WOULD NEVER RECOMMEND FIDELITY TO ANYONE, THEY ARE THE MOST CONDESCENDING COMPANY I HAVE EVER DEALT WITH.

Just got the complete runaround on one of my investments. They "made a business decision" to take my mother off the account in accordance with their customer agreement. They told me it would take effect on June 17th. They sent the letter on June 17th. When I called to inquire why - I couldn't get a straight answer. It was done and it couldn't be fixed. Now we will be moving that account. I will look into moving ALL of my personal investments as well. This is terrible customer service! Shame on them! DO NOT USE THEM FOR YOUR INVESTMENT SERVICES!

I called on 26th of June to get my withdrawal of my account due to separate with my company and since then till now all I hear is "Today. Tomorrow you will get a tracking number for your check." I asked to speak to a manager. She was useful. Her name is Nicole. I spoke to another manager and have no idea what is he spoken about every time is different story.

Northrop Grumman recently contracted Fidelity to handle their pension administration. My power of attorney was approved by the previous administrator but Fidelity, after assuring me that they would be receiving records from the past administrator, would now need me to send via US Mail or UPS only my power attorney. They received the POA but now insist on having my date of birth and SS number although I am not the pension holder. I asked to speak with a supervisor or someone in their legal department but was denied that request. I called someone in Northrop Grumman's local HR department and explained my situation to her. A "supervisor" (who turned out to be a mere customer representative) called me offering no solution to be able to correspond with Fidelity regarding my uncle's pension account.

Fidelity Investments says that they closed my account even though I have an active account number with them with PAID FOR SHARES IN IT. They will not allow me access to my account and even see the progress of the shares I paid for. Later in the month when I added a margin account they gave me a deadline of April 27th by 4 pm to send in monies. I WIRED THE MONIES THE MORNING OF THE 27TH OF APRIL and they had already closed my account that very morning. SEC and FINRA says the worse a company can do is to FREEZE an account for 90 days... not close it. Had they done this the $8,575 I wired in the morning of the 27th would have been received and I would have collected a $3800 profit. Instead Fidelity liquidated my 269 shares... CLOSED MY ACCOUNT EVEN THOUGH I HAD PAID FOR SHARES IN IT (this is illegal) and then stole my profit of $3800.

On May 18 I called Fidelity to withdraw the funds from my retirement account (it was an employer sponsored retirement account). I live in Thailand and to my surprise I was told that Fidelity would not/could not wire the funds to my account in Thailand. They said all they could do was send me a check. I queried this because if they sent a check I would then need to deposit this into my Thai bank account and have it sent back to the US for collection. Unfortunately Fidelity refused to wire the funds.

Have had for several years and massive problems doing the simplest things. It took multiple calls to even set up an online account. They were very apologetic but I kept being placed on hold and they finally asked me to visit a physical office (2 hours away). For the 4th year in a row I have had to go through hoops just to get a statement. I need to move my accounts somewhere else.

Fidelity launched a new service to allow Health Expense Claims to be paid directly from a Fidelity HSA account. HealthExpense has NO tech. support & horrible customer service. My insurance accounts won't link, preventing me from using my HSA account to pay medical bills. They have told me - repeatedly - it's an engineering fix expected over the weekend... for 4 months this has been their same excuse!!! FRUSTRATED BEYOND BELIEF. Since Fidelity won't reimburse me directly if I pay out of pocket, I'm basically adding money to an account I'll never be able to use. I will be transferring this account as soon as I'm eligible to do so.

I owned 5,000 shares of a stock. I placed an order to sell GIGL at 0.087 of the dollar. The stock price was 0.09. I want to underbid and dump. The stock had been falling. The bid was 0.085. The ask was .09. I watched my order place on the ask for .087 visually appear on my screen. I watched my shares disappear as if they were bought. They pop back up like I owned them. The bid listed on active trader pro still shows 0.09. This goes on for 30 seconds. I check if I am lagging. I close the program. I reopen the program proving no lag between us, and my connection got me in, their authentication program worked. Connection was good from both ends. It still shows the ask for .09. I sill owned the shares.

Fidelity Investments' abhorrent handling of pension payout. Just like Liz of Downey, who wrote on May 13, "At a loss! Have not recd. my pension check for two months. Been calling NGC and Fidelity every day." I also have not received my pension payout, but its been 3 months. When the NGC timeline for payout came and went, (2 1/2 months) and I hadn't received the check nor any notification of its arrival, I started calling Fidelity. Every day I call (their reliability in calling me back is abysmal) with no results or updated information as to the now 2-week overdue payment.

They are so dishonest holding on to people's money. Every time I call they opening a ticket to give me my money. But I never get my money. All I get is a ticket open and everybody has different information. Told them I had a closing date and they could care less. One says, "Ok on this date it will be in your account." Call back and they say, "We don't even have a total # yet to give you a disbursement date." Lies and games.

I had Fidelity in 2004 - 2006 for my 401K account, I was amazed at how easy it was to use, I gained a lot of money in two years and it was a breeze to roll over to my new company's 401K. In 2016, I decided to open a checking account with Fidelity since I was so impressed. I went to the branch after opening it online for them to tell me there was no way to give me my money if I deposited anything because they have no vault, a check would come in the mail and so I closed it, I called the customer service department, they said it's not closed. I marched back to the branch livid and the guy looked like he was going to call the police because I asked him to close the account again, finally they closed it. I would never use this company, I can't believe they are still in business.

I known Fidelity for over 30 years and have been a very reputable financial institution with great trust until recent. I just started at new job in a new area and wanted a bank account to save and invest. In the process in acquiring my apartment in getting money orders, Fidelity thought the money orders were fraud and froze my account completely with NO warning. No access to my money whatsoever. Suspicious they do this during a long holiday. The risk and fraud group that did this are gone for the weekend and don't expect to unfreeze my account until early to mid next week. In the meantime I am stuck. I am so pissed right now. This has happen to other people during Christmas see below.

After having an account with Fidelity for 25 years, I will move investments. They reduced their trading cost to $4.99 a while ago and it has become disastrous. I was told to contact Fidelity on a small matter - new telephone # and it took me an hour to accomplish that. Their online chat is useless and Live Chat is slow. Very disappointed.

At a loss! Have not recd my pension check for two months. Been calling NGC and Fidelity every day. Bradley ** from Fidelity, Charu ** from Northrop Grumman and Kory ** from Northrop Grumman are polite but NO results. In my research I have found that Fidelity is problematic for many clients. Northrop recently changed from Aon Hewitt to Fidelity. If there's anyone out there that can offer a solution I would be very grateful. Thank you.

I sent $2500 to Fidelity to open an IRA over 2 years ago. I assumed they were investing it for me. After two years and only earning 57 cents, I jumped through their various hoops to close my account and roll the money over to another IRA. They then had the nerve to charge me a $50 fee to close the account. It turns out they had parked my money in some non-earning account, waiting for me to invest it myself. The lack of personal service (no one ever noticed my money was sitting there doing nothing - they couldn't care less) and the loss of $50 (minus the 57 cents), has convinced me to never invest with Fidelity again. I have relatives with large amounts of money with Fidelity. I will urge them to switch.

Wednesday evening, December 14th, I called Fidelity to ask whether or not an account could be compromised should a third party gain possession of a check routing number. As the representative answered the phone, I realized this was an dumb question and that all checks in circulation had routing numbers visible to everyone handling the check. My daughter had had her Christmas gift box stolen, but the two personal checks to her were returned, slipped under her door. The rep agreed that, no, no harm could come to the account with just the possession of a routing number but, as a precaution, he would notify the Risk/Fraud department. I told him that would be unnecessary but he repeated just as a precaution so many times I agreed, so long as they did not lock the account or some such other inconvenience.

I spoke to a nice lady named Beth today (4/25/17). I made a change to my 401k yesterday before the market close (3:57 pm) per Beth (Fidelity Rep). Fidelity would not honor their policy of accepting my change and reflecting this for the next business day. Beth did the work to investigate internally...but with no success. I lost out on a great market day due to Fidelity not honoring their own verbiage on the confirmation email. Do business with Fidelity at your own risk. This company is not held accountable and will not help you solve an issue. The reps are powerless. Sad.

Our nightmare began a few months ago. My mom received a reimbursement check from BCBS and we decided to open a joint account with it and to where I would have direct deposits from my paycheck; keeping the acct as a "go to if needed" or emergency account. I have a 401k with Fidelity so decided to open it with them. BIG mistake. Opening the account was no problem. Using the debit card was no problem. The waiting a month before putting a restriction on the account (without advising us), tried to use the card at my mom's dr and was embarrassingly told it was declined.

This company is a complete fraud!!! They promise you one date that your funds will be available. That date comes. "Oh, you can expect it the next day." I am closing this account completely after they finally decide I can have my money. I have bills due and I can't pay them because they are not releasing my funds. It's been a week now and some days.

Made a deposit into what I was lead to believe was a bank account. Deposit did not show the correct deposit day. I called then later that day it showed up as process but not release. When I call I was told it takes 2-4 business days and that it would be in there the next day. Today is the next day. It is not released. I call I was told it will take 2-4 business days. I asked to speak to a supervisor and I was told by the supervisor that they basically act as a bank but a third party company handled this for them. But they are not a bank. Let's see... take deposits, issues bank cards, send you checks and deposits slips. But you are not a bank. I am out of gas. I miss work yesterday and I couldn't take my child to school. My phone is due to be cut off today. But yet I am told sorry. So I am home today so is my son because I was led to believe that they were a bank and they are telling me they are not...

In October, 2017 I attempted to withdraw funds from my 401k as a gift to my daughter to start a business. Apparently because I had already withdrew some funds, this brought about a red flag. I immediately was visited by the local police department to do a wellness check for diminished capacity and also that my daughter who was assisting me was exploiting me in their words. I also was visited by the NH Bureau of Elderly and Adult Services. They found nothing out of the ordinary but I still could not receive my funds because now both accounts were referred to their risk department and I wasn't allowed to speak with them during their investigation.

I left an employer and wanted to move my 401k with Fidelity. They told me my status was not updated and by the time my former employer updated my status with Fidelity, Fidelity charged me a maintenance fee and they would not remove it. I did not have the opportunity to move or cash in my 401k without the fee. Fidelity was extremely rude and inconsiderate. I have had numerous issues with them in the past with a previous employer as well. I will not work with this company ever again.

Fidelity was chosen by Nationwide Insurance to manage pensions and 401K. This company should be rated 0 stars. The support is horrible. The information they give you changes with each person you talk with. It has been 3 months since I applied for my pension. I have yet to receive a payment. Today I began to transfer my 401k to Ameriprise. Worst company imaginable.

I have spent over 70 hours over the last 2 years trying to get an online account set up and maintained with Fidelity. Large amount of money in account and their system keeps kicking out online access - very frustrating. As I write I am on the phone attempting to get online access again - agent trying to get online access is rude and overtalks me. This is an issue that hasn't been resolved and FIDELITY management DOESN'T CARE.

I'm a senior and was with Fidelity for almost 3 years. Never a problem until I made requests to remove some funds. Fidelity put a restriction on my account and said their risk people were looking into my account. After over three weeks and numerous calls to their worthless service reps. and submitting all paperwork requested because my son has my POA and deals with the accounts. After three years they had questions? Worst of all is they have cost my account about 50k during all this. Can't trade, can't get tax statements, couldn't even transfer it out. Holding my account hostage because I wanted to gift my children while I am still alive by withdrawing less than 35% of the accounts funds. It is my money! Now that I am starting a suit against them, they have close my account and is supposed to be transferable. Do yourself a big favor and go to TD or Schwab. Would not recommend. This is a horrible investment company.

Ford Motor Company and the UAW bargain Fidelity to take out 401k. I do not know who is paid off. I do not know Kickback or favor but it has happened. I know it is what they do especially the UAW during the course of my 401k invested heavily in Ford common stock with Fidelity within my boundaries a 401k. During the course of this Fidelity stole my common stock and replaced it with units. I confront the UAW and Ford about this and they laughed at me. It's what makes the difference because it tracks the same. It is a fifth. The government did nothing. The union did nothing and Ford did nothing. Stay away. Stay away from Fidelity. You will get robbed and you will get no assistance.

I've been unfortunate enough to have inherited Fidelity accounts from my (deceased) parents' retirement accounts, all of which were with Fidelity. It has been an excruciating struggle to work with Fidelity -- my experience has been that they give poor, misguided direction, and then come back to contradict it, later. I have page after page of notes on what they have told me to do, only to have them come back later to say, "OH NO -- you should NOT have done that" (even though it's what they told me to do). Do yourself a favor, get a "Magic 8-Ball" to give you advice -- you'll be MUCH better off, in the long (and short) run!

Fidelity is the worst bank/investment firm ever. I was a Fidelity Investments customer for over 8 years no issue, until 2015 they decided to hold on to my taxes and the rest of my entire funds that was already in my account from my payroll. This company has the worst customer service agents, not helpful at all when it comes to disputes or resolving issues but they are so nice and helpful when telling you what to invest in. I went to their center in Dunwoody GA and they threatened to call the police on me all because I wanted access to my money which by the way it's mine all mine and I worked too damn hard to get it. To make a long story short, I closed my account and took my money elsewhere and never in this lifetime or ever would I recommend FIDELITY INVESTMENTS.

I have had a continuous problem of funds within my cash management account arbitrarily being held, resulting yesterday in an inability to pull out funds that were mine for reasons they could not explain. I wasted 75 minutes yesterday and no one could explain what the problem was that had funds being held. When I asked for a supervisor I was hung up on. Now today I called again because they were continuing to hold the previous funds as well as a portion of the deposit I just made -- with no method to the madness of how much would be held and why. The person I spoke with today was absolutely crazy making, telling me "no one can help you" when I continued to explain the math to him over and over again. He was getting stuck in the fact that when all funds were released I would have the correct amount of funds -- but that was never the issue.

I have a lady from this phone number that has been contacting me through text and Instagram. She put almost 3grand into my empty bank account and said there's no charge whatsoever. But now she's trying to have me send money through western union. She said she works for Fidelity Investments and said they give 3000$ out on a daily. But now she's telling me if I don't pay the fee I can get charged with theft and all this other stuff. But she put the money onto my online bank account.

I have been trying to close an account with Fidelity for three months. They are only stalling all my efforts. I have retained legal counsel and am reserving scheduled time for court proceedings. I have given them my Durable Power of Attorney that gives me legal rights to my account. I have also given them a Trust Resignation letter that clearly places me in legal control of my account. I have filed four letters of complaint with Fidelity: two in Portland Or., one in Covington KY and one in New Jersey. I have also filed letters of complaint with the Securities and Exchange Commission, The Better Business Bureau, Financial Industry Regulatory Authority (FINRA) and The New York Stock Exchange. I also had to give them medical history (twice) even though they have no right to review this information.

I have had my Fidelity account for a very long time. In a couple of transactions (only 2) I made I didn't transfer money in time from checkings to savings to cover the transfer (my bad) but 1st time it got covered immediately and the 2nd time again same day covered for it. I looked up at my account to find out that there is now no bank account associated with my Fidelity. Did a chat talk as well and called. They told me it was up to their risk management discretion on whose account they delete due to numerous of insufficient funds. I said but 1 last year and 1 this year isn't numerous. Has anyone ever had this to them, where they have to go through the process all over again to get their bank linked up with their fidelity account! Or is it just me? CURIOUS??

I started the process of distributing my IRA on 12/13/16. Today is 2/2/17 and I still have NO CHECK. Like the complainant from MN - it doesn't take almost TWO months to get my distribution. When I have made one of my 13 calls to Fidelity all I get is the runaround. So all you other people not receiving money - we might have a class action lawsuit to be able to collect the interest on what would have been our money the whole time they are giving us the runaround. They said they have overnighted it today... We will see... I had a stroke in early 2016 and I need this money to survive right now as I am only working part-time. The hardship that they have put me they regarding this is awful.

My stocks of S&P 500 up nearly 10 percent for year. Just checked my monthly money starting in Feb. I get a 9 dollar a month raise. This has happened before. Also got the sec to check things out. Everything went fine for about 5 years. Now bad again. I was expecting a raise of 120 or 130 a month. So Monday will be calling sec again. If not satisfied this time I go to court. IF S&P 500 HAD WENT DOWN 10 PERCENT THEY WOULD HAVE FOR DAMN SURE TAKEN AT LEAST 200,00 A MONTH FROM ME. Sure hope consumer can help me. I'm retired. Not much money too very much. Will call Fidelity Monday morning. See what happens. God help me.

Transferring a 401K and or investing in Fidelity with your retirement is a very big deal for anyone. In my short time working with Fidelity I find their service area to be lacking in answers to simple questions. Poor follow through. Do not return phone calls as promised. When they do it's because I have to follow up with them. They do not have a can do attitude which reflects poorly on their image in my opinion. I am not happy with their service nor do I think they deserve my business.

Do NOT EVER do business with anyone at Gulf Coast Financial in Ft. Myers, FL! In Nov 2014, my father came to FL for the purpose of investing money (over $100,000) in a financial vehicle which would pay him a monthly amount without touching the principal. After seeing an ad in our local paper EVERY weekend and researching (online consumer complaints - found none) the company my father and I met with a Ms. **. We explained what my father wanted to accomplish and she recommended the "Prosperity Elite 10" annuity.

Been trying for over 4 months to get Fidelity investments to start sending my pension payment, Ive sent paperwork to them twice now with everything they have asked for, yet every time I call I get the same runaround, "we need something else", "we cant find your paperwork", etc etc. I suspect they are trying to pull some sort of bs and steal my pension. I have called these people at least once or twice a month yet nothing. No pension, this is my money. I worked 32 years for it yet I cant get it.

Prior to March, 2016 my independent broker's firm decided to use Fidelity as their clearing house and transferred all my managed accounts to Fidelity. The accounts transferred included my Retirement Trust Account that he managed. There were no problems having all my accounts transferred with the existing documentation. The MAJOR problem happened when I personally transferred the portion of my Retirement Trust Account that I'm managing with the exact same titled Retirement Trust Account. With the assistance of my broker I submitted my Retirement Trust Application with the same supporting documents sent with my Brokers application of the same title and with a completed Transfer of Assets Form.

Supposedly ordered a funds transfer from an IRA on 1/12/2017. Was told it was completed and that payment should arrive the following Tuesday or Wednesday due to holiday on Monday. Tuesday no payment, Wednesday no payment, Thursday no payment. Called broker (via phone) "Oh I know, it probably was an electronic transfer, check your bank account." No. No direct deposit. Wednesday the transaction statement arrives via mail confirming the transaction occurred on 1/12/2017.

I've been with Fidelity for quite some time, mostly because my employer's retirement programs were with them. While I think that Vanguard better products and lower expenses, Fidelity is decent. I've also used their IRA accounts without any problem. The fact that they are not open on weekends make it very difficult to get support. My weekdays are booked and I'd practically have to quit my job if I need to call their support line.

Recently I was canceled from Fidelity and will remove my accounts. My complaint is Fidelity failed to act on recent transfers in 2016 properly. Fidelity also provided a statement online reducing my account by $30,00 and after a call put it back. The rep told me they could discontinue me as a client of Fidelity. They did so on 1/9/17. They did not provide recourse saying they could remove my accounts without due process. Prior to this the rep said they (Fidelity) could discontinue their services. I believe the action was arbitrary and capricious and will recommend to my friends to close their accounts with Fidelity.

We are members of their 'Private Client Group' which probably helps. Fidelity has been excellent for us for 40 years, before and after retirement. We have used Vanguard (terrible), T. Rowe Price (quite good), Charles Schwab (OK) but none comes close to Fidelity. The best customer service we have ever had. Before retiring, there was a branch near us which was convenient. After retirement, there is no branch close but service still excellent. Fidelity handled the tricky change of trustee when one died very quickly. We fought Vanguard for 8 weeks over the same issue (moved all Vanguard assets to Fidelity after that).

I was at first asked to give a video interview which I initially thought of as innovative. After and during my second interview by phone, it became clear that my interviewer was judging me and treating me as if I was not worth being spoken to more professionally. Words or phrases like, "Oh, let me stop you right there. You don't say that at an interview!" and "I don't need to hear about that!" I felt judged and as if I had no shot from the beginning of the questions. She attempted to give constructive criticism but was not at all helpful, instead left a bad taste in my mouth.

I casually signed up when I worked for a company temporarily, choosing not to allow Fidelity to take money out of my paycheck. I believe it was required. It took about 2 minutes and a couple of checkboxes. I finished my 4 month contract with the company and then went elsewhere. The Fidelity account is still open and I regularly receive snail mail from them. I'm very uncomfortable with another financial account being open in my name, and am even more so annoyed that there is no easy option of closing the account. There should not be this much difficulty in cancelling an account. I feel like it is to Fidelity's benefit that it is so difficult. If anyone wants to get a lawsuit going, I'll participate. I sure won't be using any Fidelity products. They have really tarnished their image. Shame on you Fidelity.

We set up power of attorney for mother in hospice. When I stopped by to get some funds to pay for hospital bed and bills I was told Fidelity has a 30 day hold while they confirm power of appointment (they gave us $10,000). After 32 days we went back, still not completed. Waited another day. We needed more money sent to mother's checking account. They asked why? I said "excuse me?" We have power of attorney. It's our fiduciary responsibility to take care of money by the order of the grantor (mom). They said it's up to Fidelity (it's in the account statement) that they DO NOT have to distribute money if they don't think it's in the client's best interest. I said she is in hospice. After 5 month of hospital stay, they wanted proof?? BEWARE. They have the power and keep you on hold and run you around in circles.

I have had an account with Fidelity for over twenty years. Recently I attempted to seek some advice from the local Fidelity service center. In September I contacted them to ask to set up a meeting to review my plan and to add more investments to my account as I was sitting on a lot of cash. It took close to one month to get someone to call me back after repeated calls. I then contacted the so called service center manager, Paul **, who did call back. He provide the name of an adviser, Jason **, who took another week to return my call. He said he would send over his calendar so I could find a time that I could schedule in a time. Interesting enough there was no time available in his calendar.

I worked for a company who offered a 401K and a Profit Sharing through Fidelity Investments. The money was taken out of my paycheck for many years. I was contributing 25% to Fidelity, after reading books like "Million Dollar Latte" and Jim Bogle's about Mutual Funds. What a great idea for a little guy to get in. Well I got in. The company had an advisor who was advising to buy more when the shares were down. During many years of giving them the money through a government encouraged saving for "retirement", I ended up with so little money that I am embarrassed to say. My 401K plan allowed to keep the money there and add to it, even if you were no longer with the company. So I left it there, added some. 401K should be safe, right? Well, the company went out of business. I did not know it. Fidelity DID NOT CONTACT me to find out what do I want to do.

I live in Australia and 8 or so years ago whilst working for a large US Multinational I was offered stock in the company's stock plan. I took it but a few years later I left the company. Initially the stock plan was run by E-Trade and it was easy to manage. For some reason my former employer switched to Fidelity NetBenefits and for all intents and purposes my money might as well be gone. These guys are impossible to contact.

Beware that Fidelity systems have trade errors! When using activetrader pro, I bought a security and on the upside try to sell it. Received instead the message: TRADE ERROR and could not complete the sale twice! Ended up selling at a sizable loss once the system came back up minutes later. Called Fidelity and received the standard answer, that yes there was a system error but the customer agreement states that this can happen so you will just need to accept the loss even though Fidelity collected $10K of trade commissions on the account over 60 days. What an honest and customer friendly company.

Fidelity Investments has all of my money and has frozen both my individual checking account and IRA because of some suspected fraud. This was triggered when I tried to send a payment for car parts using the bill pay service. The accounts were frozen despite my talking to numerous representatives and verifying my identity and purchases made on the account. The representatives have told me that the accounts will be unavailable for at least 3 weeks. I was having lunch at a restaurant when I found out that I could not use my debit card, and was unable to pay my bill or purchase gas to go home.

I attempted to close my account and it's taken over a week. The people at Fidelity branches and over the phone don't communicate. I have traveled over hour to branches to deliver paperwork to be told over phone I needed more. I tried to close my account and all of a sudden it's flagged. I brought in a car registration, drivers license, stock payments, passport and other documents all with the same address I want my check to be send to and they told me it wasn't enough! This is ridiculous. They will take your money with something as simple as a debit card number then require world to get it back! Stay away!

Jeff ** a Westlake Texas based broker with Fidelity Investments is scary and a thief! He stole $1600 out of my checking account through what turned out to be a hidden "Nigerian 529" scam. He first told me he needed to process an outgoing ACH wire from my checking account which is non refundable. Then after a few days I called because no deposit posted to my Brokerage. This Polish piece of trash then told me the ACH was final and that I would get a check in the mail in 30 business days! When I complained and threatened to sue him, he told me he would come over to my house and break my teeth and skull open. He called me a stupid curse word and also informed me that his dad played for the NFL and that I would get my skull fractured if I ever called him or his wife again. What a violent piece of poor ** trash! Where does Fidelity find these losers?

Fidelity does not provide a way to email questions. Strange, because that would be less costly than talking to a rep on the phone. Also, online would not annoy customers who have to wait an indefinite time on the phone. Moreover, Fidelity does not provide a direct line to 403b accounts. One must go through the phone number for all Fidelity accounts. Inefficient and annoying. Finally, Fidelity does not allow online changes of beneficiaries, unlike Vanguard. I rolled over all Fidelity money to Vanguard because they do better in all the ways mentioned above.

Fidelity as a trustee - When we signed up with Fidelity they sold us on the idea that they would work with us and ensure we were comfortable with the investments they made with our trust. Now they refuse to give investment options. They just say they feel the investments they make are best for the trust. Legally they can get away with this so they do since beneficiaries have no rights. I am not comfortable with the investments they have chosen. They are not doing well - they know this and they don't care. DON'T invest with this company. You will likely be sorry especially if you are involved in a trust.

I am a 79 year retired old school teacher and I have never been so frustrated with a company. It seems that Fidelity Investments isn't looking out for people like me, but in their best interest. About a week ago they locked my account and any access to my funds. They said they detected something wrong. When I called to get an explanation no one could help me. I got passed from one person to another. They asked me to send in a notarized form proving who I was. I did that. Six days later, they still couldn't figure out how to give me access to my accounts. I wasn't able to access my funds, nothing, for days. During that time, no one was able to manage the account and I lost a lot of money. Today, I filed transfer paperwork to move my funds somewhere else.

I have been granted a durable power-of-attorney for all Fidelity accounts related to my aging parents. The first issue I have with Fidelity is they will only recognize POA's on their notarized forms, even though in my state all companies are required to accept state-approved POA forms. Even after I completed all of Fidelity's POA forms, I soon found they limit what transactions POA's can perform, such as: limited access to tax information, inability to transfer funds between accounts, prohibition from using their on-line bill pay system.

This company is very terrible, customer service is so terrible nothing solve to get me lock back in account. They don't let my husband help at all even I forgot email address. They said I'm not qualified to solve it. This is only first company in the world that people in family I authorize can't help nothing because I don't remember much many email I have to ask husband. I think about what I plan to do with my money since this company no help and security not right.

One example that comes to mind was when a night shift agent was working with my account. The agent informed me that the "system went down" while working with my account. I was informed that I would not be able to do anything with (trade) my shares until the issue was resolved. The next day I watched helplessly as the value of my shares dropped about a thousand dollars.

Fidelity is nothing but a bucket shop robber baron. I had enough of the costly nickel and diming this company exhibits on foreign securities transactions and the extremely poor execution of the trade that has cost me in both direct and opportunity costs that is worth much more than the free level one quote services offered. In my original inquiry with them I was lead to believe the firm has direct access to foreign trading desks accessible to the relative tighter spreads on shares which are typically lower priced like the UK Australia and Canada but the trade always is routed through the costly inefficient gray OTC bulletin board price spread mechanism with no volume and liquidity and in addition they tack on an additional 1/4 cent foreign exchange fee on top of what is being charged by a competitor.

I have a retirement account with Northrop Grumman (NG). NG farms their accounts out to Fidelity Investments. I accessed the account the first weekend of October 2016 and was able to use the user name and password that I set up years ago (2011). I was able to view the amount in the account and discovered I had not changed my address so I changed the address to my current address on the account. I attempted to access the account a day later and was locked out. I found two other accounts placed with Fidelity that I did not open. These accounts were former employers. The NG account was not showing up.

My husband passed away in April 2015. I applied for his 403B in May 2015. The literature they sent indicated that they resolve claims in 30 days. On the telephone, their representative said they required a medallion from my bank to verify who I am. I went to the bank and the bank said they could give me a medallion, but the bank needed a piece of paper indicating how much was in the account. Fidelity told me they could not give me a piece of paper but would tell me that over the telephone. This was unacceptable to the bank. I told Fidelity they had me in a loop that I couldn't get out of. So after literally shouting at the rep on the phone in the bankers office, they said they would talk to their attorneys. A week or so later, I received a letter with the necessary information.

Fidelity mishandled my pension payout. I had to keep calling to check on where it was. Finally, after 12 weeks they informed me that the benefit calculation date was too old and the process would have to be started all over again! When I pressed them their agent admitted that their automated system messed up and none of the many times when I called them did the people figure this out. I had to re-submit and start the entire process over again! They certainly don't have their act together. Find another company!!!

I call Fidelity to take money out of my 401k. But they wouldn't let me buy my house. I'm a first time buyer, but they said, "No we cannot give you your own money to put a down payment." I will never invest with them, ever.

I could write a book on my experiences, but I won't. I thought I was the only person having problems. I tried to take about $25k out of my IRA. In the end, Fidelity put a restriction on my account. I could not withdraw, transfer, or close it. They required I get a POA because they were concerned (I'm sure it was my age (68), and I'm not senile, do not have dementia, etc. I had to hire a notary, fill out the papers, had my son sign as my 'agent'. Sent them in. They sent them back and said I needed to make changes to the POA. I hired another notary, had my son sign, and sent them in again. Now I'm waiting.

The company I was working for went under and they used Fidelity for our payroll. Long story short I got my last check and it was not for the right amount... I went to Fidelity to access my pay stub and the service was gone. I called and Fidelity said they don't talk to employees and could not help. They informed me to hunt down someone from my old payroll. So here is how ** Fidelity's service is. I can't access a pay stub the same day my last check, but a great service like ADP I can still access my stubs from jobs 10 years ago.

9 months ago, I started with Advance Auto Parts. Get FLOODED by my company with "sign up today for your 401k plan" so I did... NOWHERE did it say "You have 3 choices to withdraw money, die, QUIT, or retire"... Just go click click click and there's your account. I have some SERIOUS money need issues, and don't give a damn about penalties, so I call Fidelity morons and tell them "I want my money."

I have spent 3 weeks and approximately 10 phone calls trying to transfer shares from one account to another. It is impossible to speak with the same person twice. I get letters requesting additional information, but the letter doesn't specify what information is needed. A reference number is in the letter, but when I finally get through to a live assistor, the reference number apparently means nothing to them. After considerable delays, each 'suggests' some thing I should mail or fax. They profess to not have email capability, and I don't have a fax machine. I did finally go to an office store, pay $24.50 to fax documents I had provided in the past by mail. It seems that when mailed, it is hit/miss whether the documents get associated with the correct account. By far the worst experience I've ever had with any financial institution.

Fidelity is a terrible company. It has now been over half a year (8 months!) that I have been trying to roll over my pension plan to an Etrade IRA account. I started Dec. 2015. Three times Fidelity has said that we cannot pay you on the selected date (that Fidelity set!) as it is not within the 90-day window. Three times now they have set back my settlement date. They have provided no information on my plan including, the total value of my plan so that I can check that I am receiving my correct Quadro percentage, nor proof of and how the settlement amount is calculated. For all I know this amount has been pulled from thin air.

I am absolutely appalled at the terrible service I have received from Fidelity in trying to move my 401K to another financial investment firm. They have lied, given me the run-around, given phone numbers with extensions that do not lead me back to the same person. I am contacting the Better Business, Clark Howard, and any place else I can post a review. They are happy to help if you want to give them money but try to change over to someone else... expect chaos... delays... etc.

Fidelity gave me 300 and 500 free trades for 2 new account opened. Free trades would just magically disappear and commission was charged. That happened on at least 3 occasions. I let it go the first couple of time as the sale rep fixed it, giving me back the free trades and was very polite, although I was not reimbursed for the commission. Said system didn't allow it. Last time I checked over $700 commission was charged. When I explained they kept telling me the free trades expired which I told them I got 2 years. Then they said I used them up. I then asked them to count them. Supervisor said the system reflected something different.

Used a log on ID that was "assigned" to my father. Did not know that I was suppose to create one of my own. Fidelity flagged his account inaccessible. Advised for him to call in and confirm no fraud occurred. Did so. Was then advised he must write a letter of instruction AND have Signature Guarantee. Attempted to get Sign. Guarantee but bank said Fidelity must send a form for them to complete. Fidelity said they did not have a form for banks to complete. Attempted to move money out of Fidelity and we are unable to move money away from Fidelity because account was locked.

When I moved my IRA to Fidelity Investments I was told I would have a top level team of advisors to manage my IRA. Hogwash when they lost $37000 in the last quarter of 2015 - all I got from them when I called was a lot of double talk. They tried to explain that they have no control over the markets and that there are ups and downs. I did some research and found out that since my IRA was not in the quarter million dollar range my team was a bunch of 20 somethings out of college managing my $180,000 account. They were not moving with the market but trying not to lose a lot of money instead. Not once was I offered any kind of rebate on my fees for their service so I move elsewhere and are much happier with the new company. If you are thinking of using Fidelity Investments find someone else if you only have a small investment. They do not tell you the truth about who is handling your account.

I had bad time with check delivery and they did not know about direct transfer to my Oriental Bank Account. A Fidelity manager told me with an e-mail I can get the money in my account. Today I called Fidelity - Mrs. Arland ** - told me there is an code input error in my records made by Fidelity. Error is telling I am an employee coming from US transferred to PR (not true). That error will take now 4 to 5 days to fix. I cannot begin a withdrawal process for that Fidelity error. And again this employee does not know I can get transfer directly to my account.

Fidelity has absolutely no sense of security as far as handling my money. I requested a sale and withdraw from my account and it was executed and the check was sent overnight as promised. When I came home there it was in a cardboard envelope lying on my front porch for anyone passing by or wind to blow away or rain to soak.

I have been trying to close my Fidelity Investment accounts and move them to a more competent company. Knowing what I am trying to do Fidelity Investments has stood in my way at every turn. First asking me for a notarized letter with my signature. Over a month period I have sent this written and notarized letter with the exact wording specified by Fidelity and each of these letters has been lost in the mail.

Mailed in all documents to Fidelity investments to Cincinnati, OH, 45277 with wet stamps & signed on all copies. Then I call the day after they received it and no one called me. Now when I called they said that I sent in blanks. Then I ask for the original to be mailed back and they DID NOT match my printer even after they said it was the original that were being mailed back. I also was told they shredded them after scanning them in to their system. I said then, "Are you nuts no one shreds original copies to transfer of assets." Then they turn around and said they were not shredded. Now I am on the phone asking for an email to show them what they sent are not the originals and a copy of what my printer made and the receipt of how much it cost to mail them in. They are even refusing to give an email to show them.

Fidelity has locked father's accounts twice. There has been no communication as to why, specifically, this was done. Now they won't unlock accounts until a guardian is appointed. Can't have a guardian appointed because he's not legally incompetent. So Fidelity says "He may need to move his money out of Fidelity." Dad is 93 years old, he can't learn the funds of another company. I really want to sue them. Bills aren't getting paid, my attorney thinks we'll have to go to court to get an injunction to have some funds released. UNBELIEVABLE!!!

I transferred my assets including margin to Fidelity and two weeks later, I found a better brokers with a lot lower interest rate on the margin account. I contacted Fidelity customer service and they said they will work on matching up the rate. The request was submitted to the margin department and they said it can take 3 days to process. I never heard back from them. I decided to initial the transfer to the new brokers since I didn't hear back from Fidelity. Fidelity rejected the transfer request and the reason is I have to flatten out the margin and pay it off to transfer the assets to a different broker. They are asking me to sell my assets with a lost or pay off the margin to take my assets out of the account. They also refused to reduce my margin interest rate. So, I'm basically stuck with them and I have to pay their high interest rate and no any other option.

I am buying a condo, so I decided to take a loan from my 401k so I could give them a higher down payment and this have a lower monthly payment. I figured, borrowing from myself, low interest rates, payments only about $20 a month, sounds great! I called Fidelity on 3-7-16 & the rep walked me through filling out the quick online application. He then told me my check would be mailed out and I would receive it on 3-16-16. He did mention that they offer express shipping where it would get to be in 2 business days, but there was a $25 fee and he had assured me I would have the check by the 16th if I had it mailed normally, so I went with that option.

I opened an account with Fidelity, by going to their offices in Seal Beach, California on March 2, 2016. I filled all the paperwork, and had the agent Rashik ** (Investment Consultant) review the paperwork to make sure I had done it correctly. Well, I've had to go back twice to fill out more paperwork. Today is March 21, 2016 and yet Fidelity has not been competent enough to allow a transfer of funds from my bank into the Fidelity Investment account. It took less than 2 minutes for TD Ameritrade to open a transfer from my bank account and give me immediate credit to my investment account. Fidelity needs to build better covered wagons! It took the Pony Express only 5 days to go across the country. Fidelity might consider training consultants to ride horses.

So back in October of 2015 I resigned from my job with Starbucks because I took a job offer over at Hilton Worldwide. I decided to withdraw my funds from my 401-k account on October 26, 2015. They told me I would receive my check by mail by November 4, 2015. On November 2, 2015 I call Fidelity just to get an update on the check and find out it was already cashed and clear as of the 2nd of November 2015. I found that kind of odd because the site informed me that I was suppose to receive the check by the 4th of November. I then immediately did a fraud claim with Fidelity in hopes that it would have been a speedy process and would have gotten my funds in a timely manner.

Fidelity let my 2 brothers, who control the trust fund my mother left me, suck out all the money in it! They did not have to give a reason or anything. I'm disabled and I've been to their office in person several times and they won't help me at all!! I know this was NOT my mother's wishes. They tell me to hire an attorney - how much money and time will that cost? There MUST be some other way to find out where my money went! I'll call the police, if nothing else & file theft charges, etc.

14 years with Fidelity, never been treated so badly by a company. Their website has errors and security layer issues. Per Fidelity manager Bonnie **, "you can't take us to court because you had to sign an arbitration agreement," AND "you the customer can't go to arbitration without hiring an attorney." Fidelity is a total joke.

All I wanted to do, all I asked, was to rollover my 401(k) account to an IRA. A very simple and legitimate request. A request that Fidelity could have satisfied without any trouble. But Fidelity mangled the request for over two months. Every time I would call I would be connected with a new representative. Every representative spun a different and conflicting story. Each time I asked for status, the settlement amount reduced substantially. When they finally claimed to have resolved the matter, the check to the IRA was over $11,000.00 short. Fidelity asserted that there was nothing more they could do. The number of similar complaints seem to indicate a clear pattern of criminal behavior. The next question, then, is this: Why is there no government oversight?

Fidelity double executed a written order to buy Funds. They claimed it was my request. I told them it wasn't. They first said my second request was verbal and then in a follow-up call said I issued 2 written requests. I did neither - they don't care - they don't make mistakes. Result I am "out-of trust" as trustee for 401K investors. THEY DON'T CARE AND WON'T CORRECT THEIR ERROR.

I have been with Fidelity Investments for over 25 years and have both my retirement account and my personal checking account with this company. I am living in Ecuador at this time. About a month ago I was informed by an email from Fidelity that all my accounts had been closed due to suspicion of fraud. Checking all my account with Fidelity I could find no reason or issues that would pertain to fraud. I called Fidelity Investments, was put on all for sometimes over a half an hour before I was told that risk management team at Fidelity had concerns of fraud. They would not let me talk to anyone in risk management to discuss this matter. I was told that I must fax up two forms of identity with pictures, my Social Security information, past statements from other banks that I did business with, a residency confirmation and they would only accept a fax.

Logged in to my Fidelity Account to place a trade. Message said my account was blocked. Called them and was told it was a decision by "risk committee" and I would need to have a POA for my account. No reason given. Have discovered that same thing has happened to others and age seems to be the determining factor and I suspect if you are over 75 they think you must be senile, can not be responsible and need a POA. Age discrimination and would like to know if this has happened to others and sue them.

After handing over nearly $390,000 to Fidelity to invest and I thought "grow", since I am nearing retirement, I have just withdrawn what's left of my "managed" account and put it somewhere else. Laying out my plans for retirement in the very near future apparently never mattered. When the market started a downward trend I called my account manager and asked to be taken out of stocks and put in something more secure. It was never done. The bottom line - Fidelity has a funky way of calculating your "Average Daily Balance" that they take their greedy fees from (always in their favor). I ended up with less than what I gave them in cash to invest for me so for four years - I would have been better with the money under my mattress. Don't give them your money to manage - they do a horrible job!!

First of all I rarely write reviews on anything and I've never taken the time to a poor review on any company until now. I don't even know where to begin because there are so many issues dealing with this company. All I can say is I'm extremely dissatisfied with them. I have been trying to roll my funds out of Fidelity for a month now and I can't even do that because they find reason to hold my funds.

My dad died and I took about 70K from an account that he was being charged for. I tried to get the cash out from a local branch in Glendale, Arizona and they gave me a business card and told me to call the Call Center. The girl at the counter said that if I can't get through then just keep saying representative to the automated center. After discovering the bad customer service, I pulled the entire 70K out and they slapped me with a $50 fee. What a bunch of crooks!!

Went into the branch for a scheduled appointment. After waiting about 20 minutes a manager, Donna **, comes out and tells me the advisor is not in the office today and that I cannot be helped because all the other advisors are busy. This manager looked like a complete slob. Her pants were dragging on the floor and she was very unprofessional and rude. I would never trust Fidelity with my retirement money!

Once again this year Fidelity totally fouled my husband's MRD (I have POA over this account). I contacted them in late November and instructed them to make direct distributions to certain charities from his MRD and put the balance in his TOD account. The last person I talked to...and there were many...said he did not know how to do it and directed me to the nearest satellite office. I went there in person, signed a set of papers and gave them a list of the recipients. They sent the checks. HOWEVER, they then deducted his ENTIRE MRD from his IRA PLUS the charitable contributions. This is now a nightmare and it is not the first time this has happened. I talked to a woman named Gina ** in their MRD department who said she would call me back in 24 hours. That was two weeks ago and nary a word.

Fidelity was to make funds available for me to transfer three days ago. Nobody is able to tell me when the funds will be available (they do a lot of talking about "the back office people"). I have no choice but to provide 1 star. I don't think they deserve that. The customer service I received at the local DMV dropping in without an appointment far surpasses the service I received from Fidelity. I strongly suggest to users to move their funds. I don't usually providing negative feedback to companies. I am still in shock as to how awful Fidelity is. Back to Schwab for me.

Fidelity will restrict your account on the suspicion of malware on your computer without contacting you to advise you of the issue they "discovered". You will only discover that there is a restriction on the account the minute you place an order to buy/sell. You will not be able to use your online trading for at least a week of going back and forth with Fidelity. You will be asked to have a computer software company "clean" and certify your computer is clean, at your expense, before they consider removing the block. Stay away.

Well, somehow in a move a lot of documents were lost. I had a binder with a login ID and passwords, as well as file folders with statements, all lost. But stupidly I didn't realize at first. Later, after getting a statement, I went to look for the info to log in. I looked everywhere, and realized that all of that had been lost. I looked carefully and repeatedly. My wife helped. Nothing. The file folders were all empty. This happened once before, the movers were supposed to box everything up but didn't. But I still had my tax returns and wonderfully they were not lost. And inside one of them was a statement from Fidelity, which is a miracle because it was for an IRA, and usually I don't keep IRA documents in my tax folder. I had carried the tax returns with me in the car, but I failed to carry the binder with all the account logins and passwords. These are long term investments, so they're not something I check every day.

Since my mother passed in March 2015, I have been trying to access my share of the funds in her IRA. At first, it was the usual stuff, death certificates, etc. As that was not completed before I returned to my home outside the US, I could not complete the transaction. Since leaving the US, it has become impossible. Every time I comply with their rules and requirements, they add a new obstacle. The most recent one cannot practically be completed from my location, so will have to wait until I return to the US, whenever that will be.

I have durable POA for my disabled husband. Fidelity Investments does accept this POA but their credit card company FIA does not. My husband had signed up for his card rewards to be automatically invested in his accounts before he became ill. He has 25,600 points but FIA will not move them to his account. They will not permit me to even discuss his account as do not recognize my POA. My lawyer has no answer to this. There is also has a credit refund due but cannot receive that either. Will have to accept the loss but still cannot close the account. How do I resolve this?

I submitted a full loan payoff with the intent of obtaining another loan immediately after the payoff was posted. Due to a mistake on Fidelity's behalf, I was left with a 7 cents balance thereby delaying the payoff and making my loan request unattainable until they corrected the error. In the meantime I have the IRS breathing down my throat wanting the money due them immediately from me at an interest rate of 18% per day. All I got from the Fidelity customer service was an apology and that they would correct their error; but now I have to wait till the coming New Year to even submit a loan request of my own money.

This is what I believe Fidelity has done to all its small investors. My story: out of college in '81, I began my IRA contributions. In total, I had contributed about 24,000 in my IRA from 1981 - (approximately) 1995. I was noticing that the account grew to no more than 30,000 in the '90's... Then it began to decline back to the low 20K's so I ceased my contributions. In the end, around 2010, I decided to liquidate and pay the penalties... It was worth it because Fidelity clearly wasn't making enough off my account. If I were invested with over 1,000,000, perhaps I'd be better served. In a nutshell, what kind of return is $20,000 after thirty years, after contributing 24,000? After thirty years, the inflation alone might have been 200%. I should have had over $48,000 just to keep up with that. FIDELITY IS A PATHETIC INVESTMENT FIRM.

I don't have much experience with investment companies, but I wanted to switch from Fidelity and was charged $50 just to close my account. I will never use them again just for this reason.

OMG, I had over 21,000 in my 401k not including (9,000) that I paid myself back and over 2500 in a IRA. I was terminated in 2008. I tried to retrieve my money. I was told that I couldn't because I owed an outstanding loan already. Was told that I needed to pay that back 1st. I got really upset, cussed the Girl out and then hung up the phone. Well one thing lead to another. I was between jobs and also along with 3 deaths, I finally was down to nothing. I called back 5 or 6 years later and was told that they had given my money back in 2008 which was a crock of BS so I went to the Police station and they told me to retrieve the checks (supposedly there were 9 but was told that they only had 3 on file). Then tried to contact an Attorney and was told that it was passed the statute of limitations... Now over 30,000 go down the drain. If anyone reads this, please try to inform People. Do not let Fidelity hold on to their loot.

This company REALLY ** sucks. I tried to take out a "hardship" withdrawal to pay for my college tuition, sent in all the paperwork, and they tell me they need more. They left me with no choice but to quit my job in order to get my OWN monies out. Bunch of **.

This company processed a payout in a way that I did not elect. After an entire month, in which they took their time pulling audio tapes to review the conversation, they admitted error and said they would provide employee coaching but not correct my payout. After 15 plus years as a loyal customer.

Fidelity makes it so difficult to contact them, that the customer finally just gives up. If you call their toll free number, they put you on hold for so long you just give up. They INTENTIONALLY do not give the customer the ability to contact them thru email, so you can have a paper trail of what has happened. I wanted to discuss Fidelity's poor performance with my account this (0.87% return on > 200 KUSD) based on a medium risk setup. I would do anything to get my 401K money back where it belongs, in my pocket and not their pockets. They get paid whether they lose my money or not. Of course Mr. Obama our president is going to make sure that the US government is going to keep as much as possible, for as long as possible. This is a complete rip-off and the American people deserve better!

I recently opened a Fidelity Cash Management Account (CM) because of their unlimited ATM reimbursements. I wish I had read the reviews first hand prior to establishing this account. I deposited funds, few days later, I went to use my debit card, it was denied. I thought "how strange". I contacted customer service representative only to be told can't access my funds for another week UNLESS I want to trade them. Only then I have access to my funds. My funds are there but not there? What's this half measures? I've never heard of one being half pregnant. At this point, I have no choice but to wait another week and hope I'll have access to my funds. Once I do, I intend to close this account.

I transferred my investments from another company to Fidelity from another investment firm and after couple of years I was told they have not managed half of my accounts but they charging me for managing it. Any time I have a meeting with them, rather than explaining why my portfolio is not performing, they try to sell me annuity or talking me into transferring more money there. Stay away from them, this is not a good managed company.

Our only child a son died on September 20, 2013. Fidelity denied paying the pension and 401 to us, even though we had custody of his ten year old son. They said he did not have beneficiary papers on file. He was 36 years old and was in a football accident. After involving an attorney and paying legal fees his proceeds were put in a trust fund for his son. My point I would like to make is that we have never experienced such incompetence and crude remarks in our entire life. They even tried to keep $100,000.00 of his pension. We would not invest one penny with Fidelity and we want nothing to do with them in our remaining life.

I left credit acceptance in September, was told my 401k funds transferred from Prudential to Fidelity. Call Fidelity to request my fund and was told I had to wait for block out period to be lifted, which would be on October 25. Call back and now being told call back on November 1. I need my money for medical reasons and feel like I am getting the run around with this company. The worst.

My profits were taken away from my account the day after I sold my shares. Stay away from this brokerage. It is always an issue.