Fidelity Investments Reviews

UNBELIEVABLY LONG WAIT TIMES TO SPEAK WITH SOMEONE! They have been managing my money for years now, I can't get a hold with someone on the phone. I just give up waiting and have to hang up. Are they thinking that you will stay on the line hoping that someone will finally pick up and you get lucky! I thought this was a good company.... So annoying and disappointing! UPDATE: OMG! and that's not all - after waiting for 45 min for someone to pick up, she/he will then transfer you to someone else and wait another, God knows how long, hour or so! What a Financial institution! Disaster.

If you have questions or technology issues per online trading, Your questions are answered in record time by real live humans. You're never put into a robo-caller hell. Personnel are courteous and attentive to one's questions with clear and concise instructions and assistance.

This company is great in keeping the clients up on what to expect in my portfolio of benefits. Monthly I receive reports and explanations on how and why. Retirement funds - that I invested through employment. With all the fraudulent activities that are going on this company can be trusted.

Not really overall satisfied with the quality of the product that they offer. My advisor rarely ever calls, and if he does it’s because HE has some sort of stock to push. When asking him questions about something I feel like I get a “canned” response. Never really willing to give you his thoughts or concerns, but rather the “canned” response. It’s like dealing with a computer rather than a person. During these times it would be nice to get some true thoughts

When you leave a company, you can transfer your 401-k to Fidelity free of charge and for the last year or so Trades are free also. Great website and you can get a daily email with results of stocks you want to watch. If you set a buy for $1,000 (because that is your available cash balance) and price ends up $1,200, then just call Fidelity that day and they will let you sell some of you other shares to cover the difference.

I have had the worst experience in my life dealing with this company! I tried for 9 months to get my stock transferred over from my transfer agent. The last conversation I had was 4 months ago and they assured me it would be taken care of. I was pissed it was not done because someone I know had done it 3 months prior. Here it is 4 months later and I found out it still was not done. WTF!!!! Now my stock has fallen 80% from when my friend sold his.

This is ridiculous; I have had a large account with them for 40 years.

They restricted trading during the robinhood stocks debacle and 5+ times I've found I couldn't use my margin on trades that their stake holders were holding. They will randomly hold your funds on a transfer when you have a timely investment as they have stake in the market. Thieves.

Very poor customer service: 50 minute waits, calls get disconnected. No call back, you have to start all over with new rep—it’s like they don’t write anything down. For identity theft, the absolute worst!! They were ok with the $6k move that I didn’t do. My Macy’s card called me immediately about a $200 charge! I’m looking forward to never dealing with them again! Prudential and Principal are the best.

I've had some experience investing on my own for personal accounts using several platforms including Robinhood and Stash. Fidelity is the easiest to use, everything is upfront and the availability for help is immediate. Any issue from general questions to 401k can be answered with ease. I know my money is safe, secure and managed all the time. I love the fact they offer free webinars to help learn more about trading and investing. I can even arrange a meeting with my advisor, and if I don't feel comfortable with the advisor I can always request to change.

My accounts have been close and they will not pinpoint why. In addition the activities on my account I can not view because I cannot login. There was an email to me saying my statements are available but I can't see it.

I have had my money with this company for years. They are fine until you need customer service. It's 2021 and there is no way to chat online which would save the ridiculous hold times. They cannot handle a simple recharacterization for my IRA. I have called several times in the past 3 months & have gotten vague responses for something so easy to handle, they just cannot do it. I was sent a form to fill out for this recharacterization which I completed and returned. Last week, I made the dreaded phone call again to them knowing I'd be on hold forever, finally got to a rep who promised that the information was in the system. Told me this would be completed as of Monday (it is now Friday, and almost 3 months later than my original request).

When I joined Fidelity as a client 30 years ago, the company was clear as to its values and principles - then hired smart and experienced professionals. This is no longer the case. The company is bureaucratic, and they hire very average employees from companies like Starbucks. RECOMMENDATION: Find another alternative like Schwab or TD Ameritrade.

I had my IRA and 401K accounts with Fidelity for several years and was happy with their service. But when I retired last year I had the misfortune of talking to Thomas ** in the fixed income department at Fidelity about a managed bond account which he said would earn 3.5% income. When I looked into it I found that the rate he quoted was before expenses. When I realized the actual rate was only 3.1%. I told Mr. ** that I didn't want to invest in it. He became very rude, condescending and pushy and in retaliation for my not doing what he wanted, he falsely labeled me with Fidelity as having a memory problem. This caused my Fidelity 401K account to be blocked from my access. I called Fidelity and spoke to a Mr. ** about my problem, he said "I'm sure Mr. ** was acting in your best interest".

If you are an active trader stay away! Spent 2 days trying to get funds reflected that were wire transferred after numerous calls - made clear it was from another IRA. Finally got the funds to reflect but while I was busy making a trade an HOUR before market closes they unilaterally decided to close out my options on expiration Friday locking in losses that was still under water. Pathetic customer service. Predatory practices. Why do corporations still use them for 401K? Schwab and TOS 100% better. Heck even Robin Hood is better.

The matter was resolved.

Poor service on Power of Attorney. Representative asked my wife to come to the line without detailing what kind of question (not specific just general). I tried to tell she is in the middle of something, and can not come unless it is simple one from top of the question, or if complicated one (i.e. account number), then I need to ask her. Regardless, representative cited security. Come on, it is about respect, time management and security.

I called Fidelity 6 months ago when I was decided to purchase a new home. My company’s plan is structured so that loans are prohibited so my only recourse was a hardship withdrawal. Due to a problem on net benefits, I had to engage customer service. After several phone calls with extended wait times, I was told I was eligible for the withdrawal. I was quoted a figure and told which fund it would have to be taken from. However it would have to initiated by the back office.

They will not negotiate on options costs. Then screwed up my 401K Brokerage Link Account, so I am currently unable to trade and are costing me a lot of money. They say 2 days to resolved and then say 5 to 7 business days. I have always gotten different answers from different people at Fidelity. Stick with the Schwab, who is the best-known trading platform.

I reached out to Fidelity in December 2020 with regard to a problem. A check had been allegedly presented to my account (which I did write) that Fidelity returned NSF - although there was money in the account. I asked Fidelity to explain what happened - in part because of the check - in part because of the hellish customer service I encountered in their 1800 hell. I followed up with SEVEN emails in their communication center. ALL EMAILS have not been responded to. I called them and spent an hour and a half AGAIN on to the phone and a manager assured me they would respond. STILL - no response. I cannot imagine a company that ignores SEVEN emails and two phone calls (over three hours on the phone) fixing THEIR mistake! What a great advertisement for Charles Schwab. Literally. This level of service is disgusting. To my understanding, banking requirements require that they respond to formal complaints.

I have been a client with Fidelity for over a decade. I have retirement accounts and a brokerage account and I would recommend them, especially someone who is in my demographic and who prefers my investment style: 40 years old, married, middle class and who prefers investing in actively managed mutual funds, some passive funds and ETFs, and some individual stock picking. I also have a Robinhood account and a Webull account and I use them for more aggressive trading, but Fidelity is by far my choice for my long term investing. Their research platform is excellent and the number of mutual funds they offer is outstanding.

This company has such a stellar reputation and frankly I don't understand it. They have tons of hidden policies when it comes to trading. Furthermore their wait times are now absolutely insane and they don't care. There's really no way to get a hold to someone unless you want to wait over an hour on the phone. Their digital assistant is completely useless and their actual mobile website is unusable.

Stay far away from this company. I deposited $3,000 into their FPAA account on March 21st. They pulled the money from my Bank on the 22nd. The funds were just sitting there for 2 days doing nothing. I called and try to ask why wasn't anything being invested after 3 days and they told me it takes a while for my funds to be diversified by their professionals. I then found out they don't offer tax-loss harvesting and decided to pull my money back out.

When called Covid-19 and high volume calls are the excuses for a long time. Several times, waiting were >30 mins and I have to give up. Also, lack of training and experiences are also observed to set up international wire transfer. They were contradictory advices. To day, I could not even login to my account with correct UN and PW. OTP was inactive. Called the phone number as it was showing on screen and again gave up after 30 min waiting. Simply disgusting. Considering moving my investment to a more reliable place. I do not think they care....

After 20 years with Fidelity I moved and they made the most feeble attempt to contact me. I thought my account was safe and when I went to take action my money was gone, escheated to the state of California. I have been trying to get my money back for 10 months. Fidelity offered no help. They don't care. Awful service.

Calling Customer Service several times a day at different time. Stayed on hold 1 hour each of the three times that I called. This is preposterous - should have a call back service set up or something to avoid SUCH LONG TIME HOLD for customers if the company is THAT BUSY or THAT understaffed. Contacted through FB messenger and received a general message that is not helping and meaning nothing. This company is through my employee who has a contract with this entity but being on my own would never chose it for service.

Fidelity issued me an incorrect 1099 reflecting a transaction as not-taxable. I informed them of their mistake and they acknowledge that it is wrong but refuse to correct it because there is no proof it was their fault. They do not care that the information they provided to the IRS is wrong (I owe tens of thousands of dollars more than they reported), the only thing they care about is the fact that there is no proof that the error is their fault. They actually pulled recorded calls from the transaction over a year ago to try to prove that I did not tell them the money would be going into a Roth account. I did tell them that at the time and even if I hadn't, as an investment management company they have an obligation to provide accurate information to the IRS.

Our account has been restricted for buying/selling 2.5 weeks ago without any explanations. After waiting 1.5 hours on the phone I got an info about a form to fill because we moved from Wisconsin to Minnesota. I filled the form but this did not removed the restriction. 3 days after sending a secure message I got a response that there is some additional form that need to be filled, but the form itself has not been attached and not identified in any other form. I re-sent a message asking to get the form but Fidelity does not respond for more than 1.5 weeks.

I need to get answers on retrieving stock certificates and cannot get to speak to anyone. The online question/answer option does not understand my question. Called and held on for 45 minutes with no luck in an attempt to speak to someone. Tried the online chat and after 15 minutes was informed that I was number 152 in the queue. I have not contacted anyone there is over five years; have had an account for over 15 years. Considering switching to Raymond James.

Stay away...find somewhere else to invest...customer service not helpful plus long wait times...the site info hard to find on it...the app doesn't work half the time...don't waste your time...Try Robinhood.

So I made the grave mistake of trying to reestablish an investment account with Fidelity from an old IRA account that I no longer use. When I established the online investment account I figured I'd make this a family account and allowed 3 other family members to help fund it. Well Fidelity initially locked out the account because they suspected "fraud" due to the multiple funding sources and use of my password. I contacted their customer service multiple times and even spoke with representatives from the "fraud department" and explained to them how I intended to use said account. I was later instructed that I would need to establish a JTIC [Joint Tenants In Common] account if I wanted to grant access to my 3 other family members.

Their Customer service is beyond horrible. You can't get in touch with anyone. I have been on hold for more than 30 hours just trying to make a trade. That is in the last 5 business days. I have been trying for the last 3 weeks to make a trade in my IRA that I have to do over the phone and I can't. Can't even imagine how much money I have lost in opportunities due to their horrible customer service. I even asked to setup an appointment at one of their offices and was told to call in to schedule an appointment. Another 5 hours on hold and was told they would do that in a different department and had to call a different number. Absolutely horrible. I will be looking to transfer my IRA somewhere else.

I get locked out of my account every.single.time and NOBODY is willing to help unless I waste half an hour and answer the same 100 questions that I did the last time. That is after you finally get to someone, which could take 45 minutes.

I intended only to google recent ratings on them; not write. Have a Fidelity IRA for years and wanted to roll a 401K into it. First, I had to make an appt. They gave me poor verbal instructions and I had to go back. They promised to send me an instruction link and it's been 2 weeks now and I still don't have it. Really? I called another branch 2x and never got through. After reading similar experiences here, I am now rolling my old Fidelity IRA in the opposite direction. If you're not the only game in town you need to take care of your customers better. You just lost a substantial amount of business.

I have been trying for three days to get someone to pick up the phone. I have tried at least 3 different numbers and just get put on hold indefinitely! The company is missing in action. It is disgusting!!!!!

I initiated a rollover of a fidelity 401k (old employer) to a fidelity IRA with the intent of improving my control and investment options. Both accounts were managed by fidelity. I spoke with customer service representatives about the process before beginning the process and was assured this was a simple common transaction and would only take a few business days to complete.

Please please please don’t open any account with Fidelity Investment company (Fidelity.com). I spent at least 6 hours trying to contact them by phone and text message. They couldn’t help, don’t want to help, cutting me off. I put money to wrong account, Sep IRA. I was hoping they could help me put money to individual account. But they won’t help. They should get 0 STAR. Please don’t go to hell like me today.

You would think how volatile the stock market is right now that when you are trying to make a trade and can’t do so and try to reach customer service it wouldn’t be very hard. I called 3 different times all 3 times I waited on hold for over an hour each time without reaching a customer rep. I will be taking my business elsewhere.

Every time the market has big swings Fidelity's online trading system gets overloaded and won't accept orders. If I call in no one is available unless I wait on hold for 20 minutes or more. I've tried to bring this to Fidelity but have not gotten a satisfactory response.

Dump this Company, They used to be good 20 years ago but now it's a minimum of 40 minutes or longer on the phone every time you call and then the person you get can't answer your question so you get put on hold again for another 30. Incompetent. Don't use or transfer firms if you have.

Watch out for this company! I signed up for my annual health care. I clicked the enhanced plan. In January I realized I had the standard plan which doesn't give certain benefits. I call right away. They got back to me saying I never change the plan and it gave me the standard plan by default. What a horrible company to work with.

January 11,2021. I went into Fidelity Investments today at my local branch near my house at 7011 Fayetteville Road, Suite 110, Durham, NC 27713. I wanted to close out 3 accounts under my parents’ names as I am the executor of their estate. I had tried to close these accounts out many months ago on the phone with Fidelity customer service. But, to my surprise I received a statement showing the accounts were still active. As my parents have been dead for quite some time and I have filed their last tax returns showing them as deceased, I do not want problems with future taxes as a consequence of Fidelity’s neglect in this matter.

I am a victim of Covid-19, lost my job as a result of the pandemic, and have been treated unjustly by Fidelity Investments. They have repeatedly ignored my attempts to rectify this solution by false promises, misleading information, and tactics to withhold my funds, and have now proceeded to attempt to silence my request for further information about a refund. What is worse is they have now chosen to silence me by adding a firewall to their IT infrastructure, preventing customers' emails from reaching their employees. Egregious behavior by a so-called "reputable" company!!!

Refusal to process Beneficiary Affidavit. For four years my brother and I have been (re) submitting the same Beneficiary Affidavits. For four years Fidelity has refused to a) process our affidavits or b) tell us why. My brother is a manager for a Fortune 500 company. I am a Director of Communications for a software company. We know how to submit paperwork. Our mother ended her career at Stanford University. Fidelity manages her pension. She passed away in 2016. Since that time we have been unable to register our beneficiary status with Fidelity. It is now 2021. All other financial institutions immediately settled balance and closed accounts. Years ago.

They give you margin like every other companies do. However they will let you down if market goes down. Once your margin drops, they will reduce it more, put you on restrictions, block the accounts. When you get a chance to recover and make your losses they will still keep you locked. A hate hate relation. The worse by far.

My retirement account was compromised and I was surprised the company let that happen. Then, it is a nightmare for getting hold of real person in both customer and fraud departments. Had to wait for more than 20 min. Then, you were told the department of fraud was closed. Then, they promised to call you back on next day which they nerve did. This is one of top investment for many IRA accounts. Poor service!.

If you want a general brokerage and don't have that much expertise investing they maybe able to help you. But the more experience you have, the more investing you do the worst they get. Also their trading system - ATP - active trader pro is way behind other systems.

I had the worst experience with Fidelity. I never had a 401(k) because I thought my employers did not match, it was not that attractive. Intel, my last employer did not match either but contribute a little something in a 401(k) account managed by Fidelity. Fast forward, I was laid off at Intel and 3 years later, started a job with a company that did match 401(k). Their accounts were managed by T Rowe Price. So I started an account there and wanted to rollover my Intel Account there.

Easy to use for trading, portfolio review, research. I especially like their top recommendations when I'm just doing research. Hundreds/thousands of mutual funds w/ no fees, no minimums. And great phone customer service.

Fidelity has been helpful for me as someone who is finance phobic. They keep me sufficiently engaged to allow me to make sound investment decisions. The company also employs a variety of specialist who are available to advise me on various financial planning needs like wills, trusts and inheritance arrangements.

They provide zero true guidance. Basically, if you don't have a lot of money with them, they don't have time for you. Was very disappointed with them. Wanted to move my money somewhere else, but my company retirement plan is tied to Fidelity and cannot move it until I retire or quit, whichever comes first.

Some of the people I have spoken with, and mind you this was in an office environment, are not qualified to explain the whole investment process nor a retirement plan. They are rushing you to get their quota of enrollments and that is it. You become another number.

From a company-sponsored 401-K to a rollover into an IRA there was help within minutes. A significant investment gets you personal active management. Zoom and phone help with online scheduling was available at a touch of the keyboard.

Reps are very personable and knowledgeable. They offer an online retirement planning tool; however, it isn't intuitive to use and it's rather clunky to navigate within the tool. Reps have to walk you through the steps to better understand how to use it.

Ready with help when I call. Webpages easy to understand and navigate. In addition, Fidelity has a help desk one can access from the web. Overall, best I have used so far. One can easily print out statements or other information from this site.

Excellent choices with a great service. Value for the price is also very good. Some of the lowest fees for brokerage. Really flexible choices from a vast portfolio. We have had the account with them for a while and never complained. Solid background with solid choices.

Horrible customer service - all trust is gone!! FIDELITY TOOK OVER THOUSAND DOLLARS OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE, covering up for a mistake they made over 1 and half years ago. No email, no phone call alerting me to that move. If I would have not checked my account balance two days in a row I would have not noticed. I am paying fees for Fidelity to administer my account, however all I get is "Sorry, but there is nothing we can do at this point." Is this how you treat your clients who pay you fees for administering your account? Going into their accounts and stealing money without their knowledge! BEWARE AND DON'T USE FIDELITY IF YOU WANT YOUR MONEY TO BE SAFE!

I opened an account at Fidelity because it offered a debit card and checks. I used a mobile deposit for a check $1000. I called after 2 days and I was told it takes 1-3 days. Every time I called (3 other times) I was told another time or date. The last time I was told it was 6 days. The check was from another brokerage company. If you want variable information then Fidelity may be right for you.

I was forced to switch to Fidelity from Empowerment when I changed jobs. I took out a loan on my 401k. Shortly after, Corona virus hit. My hours with the airlines were drastically cut. I received an email from Fidelity offering to “help ease the financial stress caused by a Corona Virus.” As I read it, I thought it was a cruel joke! It advised me that if I accepted “delayed payments” I would pay a penalty for each of my “MISSED” (their language) payments. I was further advised that at the end of the delayed payment period I would be required to pay DOUBLE the amount of my 401k payments monthly until the total balance of the “missed” payments was satisfied.

I transferred all my investments from Betterment to Fidelity. Betterment provided a PDF with all the cost basis information for fidelity, which is extremely important for calculating taxes. However, Fidelity refuses to use the information provided by Betterment, and wants me to fill out a form calculating all the cost basis information on my end. There are over 500 lines that I need to enter and for each one multiply shares times price. This is definitely something that Fidelity should do and not theirs customers to do, it takes several hours to fill out this form. When speaking to a manager her excuse was that Fidelity cannot "interpret" financial information from other firms. Really?? You cannot multiply shares * price and force your customers to fill out 500 lines? This is complete nonsense.

Yesterday I transferred money to Fidelity Investment. They told me that they won't margin for my buying until tomorrow. Today they told me they will have to hold my money until Monday. It's not a trust investment company to invest with. What you have read about Fidelity Investment customer reviews 100% Truth. STOP! Don't invest with Fidelity.

I have a business proposal for a company in Africa, I tried to transfer money to that company from Fidelity, then fidelity headquarter manager wants me out of Fidelity. Very rude, and unprofessional. I call everyone leave Fidelity.

I have been sitting on hold for over 40 minutes now. Last night I was on hold two times for at least 30 minutes trying to talk to someone. They don't respect your time. Use Vanguard instead, as they answer the phone right away and are both polite and efficient. Infuriating experience with Fidelity.

I am not sure why so many people have 1 star reviews. I think they are great. I have been using Fidelity for so many years that I used to have to pay to use them. Now they are free. Their client services is great too. ** Thank you Fidelity.

Applied for an account withdrawal, paid the additional fee for overnight. It was supposedly shipped priority express two day mail. Was given an invalid tracking # and now my check cannot be located and they asked me to contact post office, post office states to contact shipper. Now they have no idea what happened to the check. They refused do an electronic funds transfer to my account even though they have my correct bank information and have verified it. Will only stop and re-issue another check, so the issue will more than likely happen again. Check is now over a week late. Post office states that they cannot locate package and it was more than likely not mailed at all. Called before lunch to speak to a supervisor, was told they would have to call me back and that call would be within the hour... They never called me back.

Their website and mobile platforms are far outdated compared to other brokers. My biggest issue however is how long anything takes. Request a wire transfer, most brokers will have that done within an hour or two, some take a few minutes. Fidelity will take all day sometimes into the next to transfer your funds out. Any request for "account features" says average wait time is one business day, been a week since my request for options and I still haven't received any response despite having chat in multiple times and being told they would have it done "later that day". Maybe they do have some positive points but with all the other brokers out there that have the same and better offerings I greatly regret my decision to open an account with Fidelity.

Over the past few years I have placed trades and stop losses in my account. Routinely, these trades have been exercised below the time of the trade. Today, I had a stop loss on a stock and had the exact stock stop loss in my Interactive Brokers account. The stock had a sudden price change lower and my Interactive Brokers account exercised the stop at the exact price of my stop. My Fidelity account exercised the stop almost 3 points lower. Improper fills have occurred over the past few years, but I was unable to prove it. But now, I have documented evidence. Clearly, Fidelity is either dishonest or incompetent. I've had it!!! I'm transferring my entire Fidelity account to Interactive Brokers.

I hope no one gets the need to deal with Fidelity Customer Service. Very long wait times and bad customer service. Stay away from Fidelity, please! I have been dealing with Fidelity for the last 3 months or so and it's pain to get someone on the phone to help. There's no help and you are stuck!

Never do online transactions. If anything goes wrong that's the first thing they say, you didn't call in to do the transaction. They take no responsibility. Don't pay express mail, you don't get what you pay for. They say 2-3 days and it cost 25 dollars, try 5 days if you're lucky. When you say you paid for express mail their reply is, you're still getting it fast than normal. Also, they sent me a bad tracking number for ups and they sent it by us mail.

Fidelity is by far one of the worst companies I've ever dealt with. I can't complain or comment about the customer service as I did not receive any. Recent phone call holds of 44 & 29 minutes are exasperating. Not to mention email replies 14 days later are just plain inexcusable. Then, and I love this part, they send me a survey asking me about my experience "hoping" that it was enjoyable. Really? How this company is still in business boggles my mind. If you're considering doing business with Fidelity, please do your due diligence and choose wisely. Remember, all of us have choices in the marketplace. Good luck out there!

I was a Managed Account customer for 3 years. Paid $49k in commissions. I gave Fidelity instructions to liquidate my account 14 hours prior to the market opening on a Tuesday. Fidelity dithered around and didn't get the sale completed notwithstanding 14 hours advance notice plus an additional 6.5 hours of trading time that day. Their delay cost me $62k when they finally got around to selling. I suspect that Fidelity has internal guidelines for their managed accounts that they don't make trades until their reps speak to the customer to try and change their mind. Fidelity working for their interests, not the interests of their customers!!!

New investor, credible firm, What could go wrong? Put money in, made a few investments and overall excited. Within a month, locked out of the account and un-invited which means I cannot use their service anymore. No violations, but according to the rep, which took literally hours to navigate, told me that the account had suspicious activity. Suspicious, do tell because I am now worried. Can't verify the origin of the funding. Well, no problem, it is my bank. No good, still un-invited. Pardon? Hmmm, Fidelity got the money weeks ago, let me invest some of it, was waiting for the right time to invest more, and only now there is a problem and you will not give me a chance to resolve it.

I called Fidelity this morning to find out why my normal distribution had not taken place. Is should have been completed last week. This money is needed to pay my bills. The first time I called I was on hold 51 min. I was told I needed to be transferred, but I was disconnected instead. The rep did call me back and apologize. He tried again to transfer me and I was disconnected again. I called again and waited a similar amount of time. This time I got a recording that the Fidelity line I was calling did not take calls. This was the same line as before.

I have had accounts at Fidelity for several decades and have enjoyed working with their local branch people. However, the corporate attorneys seem to be running the show as they have gotten so big. Trading volumes are heavy in this corona induced panic and they have restricted online trading for many preferred stocks, MLP's and require customers to call in trades. Except they are so busy they don't answer the phone for hours until the trading day is closed or the price of the stock is no longer attractive. I have lost thousands of dollars in potential profits and am moving my accts.

One reason, their response time is HORRIBLE! I put in a sell order on my account before the market opened on March 13th 2020. My sell order was not executed until March 19, 2020. This delay cost me around $93,000.00. DO NOT TRUST these ** to manage your money! They will NOT be responsive to your needs!!!

First-time user lesson learned. READ READ READ reviews about the trading company first! I decided to open my trading account with them because I have my 401K with them. This company totally sucks, even more, I would call them thieves. Here is my story: Transferred funds to my Fidelity account on Monday. Purchased stocks on Wednesday. Thursday morning received an email that they placed my stocks on sale and I need to contact them. Horrified, I tried to figure out what's going on and how I can cancel that. Found out that for some reason funds didn't go through (the problem was in routing number).

The title should really speak for itself, if you are considering entrusting this company with your money, run the other way. Went to go trade today, but Fidelity told me I had a $0 balance. Decided I'd fund my account, give them some money, but it doesn't appear they care. When I went to initiate a transfer it told me to select from a list of options, my bank wasn't listed so I opted to add it. After adding my bank, their crap platform showed the same results. I could keep adding the same bank over and over while it still wouldn't appear in the transfer options. Go to manage my banks and I see them all listed and active.

I recently tried to contact Fidelity Investments' private client service department, no one would answer the phone for an hour. The first time 30 minutes. The next time - I just hung up. Absolutely ridiculous considering this is their preferred client number. Horrible service especially when the bottom of the market is falling out.

The market is volatile and I want to make a trade today, not next week. I call the appropriate Fidelity number, and I get a recording saying to call back later, then I am disconnected. I called back a half dozen time, same lack of response.

A truly terrible experience with this company. I had to apply for an account by mail, fine. However, they mis-entered my details, meaning I couldn't access my account or do any trades. OK, we make mistakes. Called them, spent several hours resolving issue and finally it seemed everything was sorted. Placed orders to make some trades and logged off. Woke up next day to check, and just a message saying, "Your account is closed."?? No explanation, just a statement, not even a number to call or what to do next.

Multiple calls over several months to Fidelity's 401k department resulted in a series of calls in which my issue was never resolved. Promises were made by members of their 401k department, but they never called back. Long waits on hold, many greater than 30 minutes, and twice my calls were disconnected while I was on hold.

The last few times where volatility increased during a quick downturn, their system failed. It freezes or my current balances are off so I don't know how much I have to trade with. With margin calls, they sell my trades with the highest loss before my margin due date. It's like they're betting against my positions so that they can gain on the other end when they call my margins. Additionally, I've been getting silent treatments when I send messages via their website. One was when I asked to close a Roth IRA account. The only response I had was that they were working on it after I complaint about reporting them to the regulating agency. After over 2 months, I still don't have confirmation that this account is closed. It used to take 24-48 hours to get a response from them. These days, I don't even get a response. I've been with them for 5+ years and their services have become so poor these days.

This is March 3, 2020. I opened a few accounts with Fidelity about a week ago and I had extremely high hopes for my account's future with this particular bank. Unfortunately, instead my account was locked indefinitely without explanation. This is very disrespectful to client(s) who have set their time, fears and doubt aside to specifically put faith and trust into this bank just to be discarded. At least have the decency to explain what just happened while you're crushing loyal client's dreams. Definitely will not be recommending this bank to ANYONE!

In trying to link a checking account to our Fidelity investment account, it was asking for my login and password for the other bank. I called because it didn't seem right and after being told they needed it, it shouldn't ask for it and then again that they did need it, I just had to hang up. I process ACH transactions for a living and we don't ask for or need anyone's personal login or password to draft or deposit. I was also told that no one else has ever complained about it. There is no reason why any bank needs my login and password for another bank.

It is 28 February 2020 and the 2019 1099 statement is late again delaying me from filing my 2019 Income Tax. Conversations with Fidelity representatives unsatisfactorily as they do not seem able to provide a specific date when the statement will be available. The Fidelity online explanation is that that one of a Fidelity mutual funds that I hold has not provided final information. A preliminary statement is available but cannot be used to file taxes. I estimate a significant refund (federal and state) so delay is frustrating. In addition the cost of filing my tax returns might rise.

I received a one time disbursement from a sibling when she passed. I completed the withholding forms to include the state of Oklahoma. For the summer I had a temporary address change (four weeks) to Oregon. When I received the 1099R - it indicated Oregon withholding. I have spent seven weeks, and four phone calls attempting to resolve this concern, including updating my address to the correct address in Oklahoma. I worked with Tiffany, who said she would resolve the concern. I asked that they pull the recording, they are big on voice recognition, and recordings. Nowhere, at no time did I indicate Oregon withholding. Please correct the 1099R so I can file timely tax returns. She did not. I waited three weeks and called Rosanne, who is attempting to resolve the concern. As of yesterday, she said the case is still pending.

Well for starters, they suck. Today most of the US accounts showed a $0 balance for hours. When you called in, they put you on hold for 2 hours until you finally hang up. When you try to chat you are #195 in their Queue. When you resort to Facebook messenger, they tell you to call in. I cannot tell you the PANIC feeling expressed when your account shows $0! As if you have been hacked and everything taken and nobody even posts a message of error. That is all it takes to calm nerves. It hit national news today, not good Fidelity. I am moving my accounts elsewhere!

If you're going to trade stock beware. This company, though some of the agents are polite and friendly, there are several that are very rude and vindictive. Beware! They have so many ridiculous rules and penalties when it comes to trading stock. I've traded at other companies and never had anywhere near the problems with rules and penalties that Fidelity has. Beware beware beware!

11 days ago I got an email saying that I'd get the tax document by mail, but it never arrived. So today I tried to log in but could not - even when I said that I forgot my login information. I got a message saying call. So I called. The Robo asked for my Social Security number so I gave it to him/it. And then he said goodbye and hung up. I guess the tax information will never be available. I have no idea how to fix that.

Before my message, I would like to acknowledge Fidelity Customer Service! Bravo to the Team! Absolutely professional, extremely helpful, and always available! Thank you! I work for a Medical ** Company. I opened a Traditional IRA account with Fidelity to roll over my TSP savings (I used to work for the US Government) to the newly opened IRA Fidelity account. While I was awaiting the transfer, I received a strange email saying that there was something wrong with my Fidelity IRA Account. I called the number provided in the email only to find out that Fidelity put restrictions on my account due to the fact that I work for a Medical ** Company! I was told that Fidelity can't hold my IRA account and conduct my PERSONAL business because I work for a federally illegal entity!! And Fidelity holds the right to choose whom they work with!

I would not use this company for any of their products. I had no choice to invest with them for 401k due to that's what my company chose. When I called customer service, because I could not access my account online for the 3rd time!, to find out why they had linked another account which I had through another company over 20 years ago and the account was at zero balance and was under a total different last name and old address. Madeline, the rep, was very rude. Put me on hold for over 15 minutes then came back and told me I had to send a letter with all my info including a copy of my marriage license.

I had to pull my 401k due to a medical issue. I called this company on a Thursday, was walked through the process and told after paying an expedited to get the funds prior to the procedure that I would receive the funds in 3 days. I called that Friday and Monday to confirm the delivery and was told everything was on schedule and the money would be there prior to my procedure. I found out today that there was a glitch and the funds will not reach me until next week. BUT I NEEDED THE FUNDS FOR THE PROCEDURE, WHICH I conveyed to each representative. Then when I expressed my frustrations and asked for a supervisor I was put on hold for over 20 minutes, then told there was no Supervisor available and they would call me back in 24 hrs. Lies! There is no way you can tell me that there are no Supervisors In the building.

I attempted to complete a joint brokerage application, relatively straightforward and easy, UNTIL I went to submit the application and received a "SYSTEM ERROR....try again later", tried several times after that. So, I've been trying for hours!! Called the "help" number provided on the error message, oh, did I say "help" or should be "Helpless Number". Spoke to a customer service rep who was useless, knew nothing and transferred me to another department for technical help. Instead of resolving the issue which does still exist (I just tried again...), he said he was going to email me the same application that I completed online, to complete and mail back to them. LET'S FIX THE PROBLEM!!! This is suppose to be done online!!!!

Fidelity admits their system was not taking sell to close orders Friday Morning January 17 2020. Fidelity's trade system rejected every order with an error message telling me that I did not have the options contracts that I was trying to sell. I had to call to put in the orders, but had to wait on hold on a time sensitive trade. A delay of more than 20 minutes left me with a selling price of half the amount that I would have gotten if their system did not reject all sell to close orders during the first half hour of the day. Fidelity customer service could even see that I tried many times to place an order. The supervisor I spoke with said if the amount I initially entered was at the bid then they would try to help, but because the initial amount of my sell order, prior to preview, showed between the bid and the ask price, they are saying they cannot help me or make things right. This is not correct to use as a basis for not helping.

My father had a traditional IRA when he passed away in Mexico where he had been living after retirement. He had assigned several of us as beneficiaries to avoid the money going through his estate. Fidelity's website under the reason to assign beneficiaries is to do exactly that-avoid going through an estate. Fidelity is demanding we either supply them with IRS 5173 or a letter from the IRS stating it is not needed. Under the instructions for form 5173 it states that it applies only to estates. This comes from what they call the "back room." They must be either unable to read or comprehend what they read or in this case also what they wrote. I have had my own IRA with them for about 40 years which has done well. I am however considering a change.

I want to move my pension and since August 2019 I have yet to get this resolved. Today is January 2020. I have been told so many lies and every time I call I get a different person with a different answer. See the following excuses.

After signing up for a trial account to check out their site and products, there were problems out of the gate. OK, I get it that nothing is perfect. Called into their customer service number to bring it to their attention along with learning what I may have done wrong. The first CS rep was a nightmare with the being incompetent and, riddled me with 'can't do this and, we can't do that and, I'm sorry, I'm sorry....etc.' When asking him if his supervisor ever told him to contact him when there are issues above his head, he hung up on me??

This is the worst customer service I have ever experienced. I have been waiting over 2 weeks for them to find my lump sum pension that was to be rolled over to my IRA. I have spoken to numerous people and it has been a series of errors with no one being able to tell me where my money is. As soon as I have my money, I will be moving my nest egg to another investment company due to their lack of professionalism and how they have handled this. DO NOT PUT YOUR MONEY HERE.

I was trying to consolidate two 401(k) accounts. I wanted to move the one out of Fidelity to the Charles Schwab. The virtual assistant could neither help me find the forms nor provide me with an alternative method of contacting Fidelity over the weekend. Fidelity customer service is not open on the weekend. Nor could I find a means to send a confidential email within my existing account to have a person get back to me with the information. It appears that Fidelity implemented a virtual assistant that cannot assist very well. If it were human, I presume it would have never been hired.

Really strange organization with a great number of irresponsible and annoying rules and conditions. Will make you tired of life and miserable to deal with them. They are not incompetent, quite opposite. They are very competent to waste hours and hours of your time to achieve simplest things. They have security department which does not communicate with other retirement or individual account sections. And their newest nonsense: I want to initiate a withdraw on Saturday 12/28 and they simply refuse to give me my money: "Electronic fund transfer (EFT) distributions cannot be processed on the last business day of the year." There are more and more times I am wondering why we trust these banks with all our hearts.

I called customer service regarding 401k online benefits services to exchange funds in the 401k plan because I could not do the transactions online. I was told because I am the POA on the account, the transactions have to be done by calling on the phone. I spoke with Jamie. She did the transactions and told me I will get email confirming me about the transactions. I did not get the confirmation. I tried to access the 401k online account which I have been doing it for all the years since Fidelity was 401K trustee. (At least 15 Years). I was not able to access 401k account online.

I was a customer of Fidelity for about 40 years. I recently retired. After my advisor locked up my money she dropped me. I was told I can no longer have her as an advisor or any other advisor committed to me. I will essentially get the luck of the draw when I call and it may well be a different advisor each time I call. They have tied up $450000 so I cannot reach it and since the remainder of the money in the account is 150,000 it is such a small amount of money they cannot guarantee me a representative. It may be a small amount to fidelity but it is not to me and I no longer have someone who knows me and my situation to discuss my account with.

This is my first review ever on a product/service/corporate. I am extremely disappointed by Fidelity! I will move all my money out of Fidelity to Vanguard immediately. Fidelity's customer service is appalling. Fidelity made an error on my 401K rollover, after multiple calls and talking with countless associates, they acknowledge that they made the mistake but refused to resolve it. I found out the error myself because I checked my account frequently. They didn't communicate it with me whatsoever about the error they made and messed up my account. Do NOT give Fidelity your hard earned money! Stay away from them!

I have never been so dissatisfied and made to feel unwanted as a customer by a customer service supervisor. I was advised today once you speak with a supervisor you are not allowed to speak with anyone else. Moving my money to never do business with them again.

Fido has local office. If something goes wrong, I can get into the car and drive 6.1 miles to get it fixed. Fido has an easy-to-use website. I can see my balance on any given day. I can move money around easily. Fido has low fees. My total AUM fee is 0.23%. My Fido rep is friendly and not pushy. But, also does not tell me anything I don't already know.

I had a $5K 401K from my former employer. Fidelity is charging me a flat maintenance fee that is close to 15% of the appreciation and never sent me a hard copy statement. Granted I should have gone online but was busy with other more pressing issues. Finally went online to discover my account grew by about 1% over the past 3 years. States my return is 3.9% Hahaha.

Do yourself a favor, customer service is the absolute worst I’ve experienced. I never leave reviews in fact I think this my first. Horrible horrible, couldn’t wait to get my money as far away from them as possible..

I have been trying to get the final distribution check for my daughter’s 529 plan for 2 1/2 months now and I cannot get the money. I cannot even get a manager at fidelity to call me. It’s only about $700 and I think that fidelity just decided that they can steal this money without consequences.

Fidelity sold me an irreversible annuity which was absolutely the worst investment I could ever make. The had talked me out of another annuity from another company 5 years prior to and caught me off guard when the market was high. In addition they encouraged me to move money from another company and then wanted to charge me exorbitant fees for managing it. So.. if you want an opportunistic company, that takes advantage of little old ladies.. choose Fidelity to manage your money.

While I took my RMD before the end of the year, their useless software took it again. I had two accounts, one in my 401K and the other one as a simple trade account. Even though they had a software who was showing the RMD taken already, they took it again. When I complained they just fired me. Don't even think to go with them. I just switched to Schwab and I am very happy. They have the best software and an artificial intelligent software very sophisticated.

On 11/22/2019, I called Fidelity to transfer my Mother's IRA to them. The Rep, told me to fill out the ONLINE transfer, and walked me through the forms. I also requested BOTH the account transfer AND a Durable Power of Attorney form to be sent by mail. I was told later NOT to return the paper copy because this would cause confusion. Fidelity rep said online form is faster. On 11/23/2019 I sent the Power of Attorney form by mail.

I took out a small but necessary 401k loan and paid for expedited shipping with UPS. UPS lost the check. I let Fidelity know ASAP-it was supposed to have been delivered the past Friday, but they were closed until the Monday. End of business that Monday they said they had to cancel the first check, then the new check would go out today, Tuesday. I explained it was extremely time sensitive situation, literally crying. I offered to pay for overnight shipping and I was concerned about the Thanksgiving holiday as I won't be home, and I needed the funds before then. I was told that " there's a chance it will get there Wednesday as it is coming from NJ" and that overnight was not an option. They would not direct deposit as it was a new account and they have a ten day verification period.

They will charge you unsubstantiated fees / interest and never reimburse you even if they are wrong. You call customer service and they will never give you a straight answer. They are not very knowledgeable. Very poor customer service.

I’ve had about $400K invested with Fidelity for several years, self-managed. I’ve been satisfied with the return on the investment. However, my multiple efforts to get some investment advice have met with an ice-cold shoulder. An account like mine is simply too small for Fidelity to have the slightest interest. When I tried to make an appointment to get some investment advice, they kept postponing my appointment time again and again until after three weeks, when it became obvious that they had no intention of assisting me if they could possibly avoid it, I told them to forget about the consult. What good is it to have a local offices if the people there won’t talk to you? I’d put this account in the online-only brokerage, Vanguard, but for the tax impact.

My investing experience started with Fidelity Investment 7 years ago. All my 401k and individual accounts are managed by Fidelity. Here is my experience:

Fidelity has a great reputation in the mutual fund industry. They also have local stores wherein customers can walk in and conduct business. Their commission rates are competitive; with free snacks and coffee at their stores. But that is about all. I have been a self-investing individual since 1975 and after opening the account and transferring money, I began to see the shortcomings of InFidelity. Their trading website is nothing special. Yes, there are the three major indexes and goo; Au; and the 10 year note. However, they are not streaming, thus in order to keep current ones needs to continuous refresh. There are only three lines of news and a similar number for your stock position[s].

Fidelity is a great place to do business, if you have a lot of money only. I had used fidelity for over 30 years. When my assets were in the millions, I was treated like a king. I was offered free checking accounts. Now that I am retired and withdrawing my money gradually from them, my level of assets dropped significantly to the tens of thousands only. Now, everything has changed. They discovered that I am now in France, so they stopped accepting money to be deposited in my accounts or allow me to transfer money between my fidelity accounts. Their reason was that "this is because of the law!!" The law prevents them from accepting or transferring money between account, if the customer is traveling abroad!!

Today I placed a trade and quickly realized that I placed in in the wrong account. I immediately went to cancel the trade and received confirmation that the trade had been cancelled prior to execution. I then placed the trade in the correct account and it filled. Later in the morning I look in the account where the trade had been cancelled and see that the trade had filled. I had twice as many shares purchased as intended! I called and was told by the customer rep that there was nothing they could do as I owned the shares. Don't trust their trade cancellation confirmations... I sold the shares at a small loss and will have to deal with the headache of this being the only trade ever in my taxable account. While it didn't ovr much I was exposed to volatility that Fidelity had confirmed was cancelled. Had the shares dropped significantly I would be seeking legal recourse.

Lies and more lies. Tried to open a simple brokerage account with 10k and ordered a debit card tied to my account. They told me I was not worthy and to take my business elsewhere. Are you kidding me. Go to etrade. They appreciate a quality customer and they actually gave me 2 debit cards and thanked me for my business. I have never had to deal with Fidelity customer service that was full of lies, deception, and fake security. In my opinion they should be investigated by the Attorney General and Securities Commission.

After using Fidelity as my 401K investment management for 25 yrs, I've decided to roll-over to an IRA account managed by another company. Fidelity informed me that they would charge $25 to have the checks mailed to my residence. So I thought what is the $25 as long as they can securely mail a large amount of money to my home. I was in for a big surprise!

Asset allocation is probably the most important thing about investing and planning for the future. This is also the thing most people put off doing. I have been with Fidelity for decades. I have a Rollover IRA and a current 401(k). Like the experts say - everyone needs to re-evaluate their investments on a yearly basis and invest wisely based your your age etc... I dread the task of going online and re-balancing my portfolio, and/or choosing future elections. The website is clunky and getting final results may take several attempts. It has been this way for years. I usually plan to spend most of a day on it until I finally get NetBenefits to accept my choices and get to where everything is confirmed and can be printed. It would be nice to see some big improvements to the NetBenefits website.

My name if Lori **. This company is the worst I have ever dealt with. I have been battling with them since August 22, 2019. It is now October 1, 2019. I have sent required forms countless times (at least 5) to start my pension. Each time they find something wrong and send me a letter which takes 6-7 days to reach me. This is delay tactic. The main problem here is they want me to take a lump sum now so they can get away with paying me only a portion of my pension. Many companies are doing that these days. Doesn't much matter if it is legal or not. They don't care.

Over the past five months, I've had countless phone calls with Fidelity trying to simply roll over a 401k from a different institution into a Fidelity IRA. Multiple times, their systems failed and I was never notified that there was an issue. Other times, their customer service representatives told me incorrect directions. I've had to have called them at least 15 times and the problems keep escalating...all from just trying to roll over a 401k. Their customer service representatives are friendly, but can usually not help you and have to put you on hold for a great length of time. Additionally, they're not always well-formed since they have so many call reps in different departments that don't communicate. It just isn't worth it.

I have been scam by investing in their market. I did put in 256,000 USD with them, any time I want to request back my funds they always come up with one story or the other. That is how they ended up closing. I lost my money for the investment and it was a shock to me. I could not even believe my eyes when it happens. I have to cry out to a friend that ask me to contact this agency {Fiaoffice.com}. They are the one who help me to recover about 94% of my funds back so I will also like to help others with it as well so anyone who has been on my shoes can also contact them as well..

This has got to be one of the worst companies in the U.S., these people wouldn't admit to anything be it truthful or otherwise. They run you around in circles constantly playing mind games with the customer. If it was my choice I would not even have an account with them. Unfortunately, I am stuck with them as I have a QDRO on the ex-spouse's pension plan. Do not trust these people one bit for all they do is lie time after time. I am now in a financial hole due to them and you can bet your bottom dollar I will get no recompense for what they have cost me in money and time. HEED MY WARNING WELL!

I needed to know the start date and cost basis of my ROTH account, and Fidelity was unable to provide those two simple values for MONTHS. Eventually, they told me to fax them a letter of intent declaring that I wanted these numbers mailed to my address on official letterhead. A month later, I received an envelope from Fidelity containing two pieces of paper: the first one explained that this was the documentation I requested, and the other piece of paper... was my own letter of intent. I'm serious. They mailed me my own letter of intent instead of the documentation the letter was requesting. This level of incompetence is hard to believe, but after three months, I still don't have the information I need. The people who work at Fidelity have the competence of spoiled children who have never worked a day in their lives. No one knows how to do basic math, or even basic office work.

As per our experience with Fidelity, I would strongly suggest to steer clear and invest in CDs or other secure avenues that guarantee income without the tremendous worry and stress. In 2014, we invested over $300,000 and had numerous conversations with our agent regarding our conservative approach to safeguard our money as retirees. We also wanted to avoid unnecessary and numerous transaction fees and were assured we would only have a fee based on a certain % of our market value. That was not true based on the quarterly statements on transaction fees that we received.

I am rolling over my smaller 401K from a past employer. I called Fidelity with my broker to facilitate the transfer. The phone call went fine. I received an email from Fidelity on Aug 8 that my request has been received and that I would receive my checks in 8 to 10 business days. On August 27, still no checks. My broker has not received the main check. No tracking is possible. (They offer to send it FedEx or USP 2 day for $30 or so.) My broker is not allowed to get information on the account (when they called). This is expected. Next step, log to fidelity.com and submit an email request to find out what happened to my checks. Waited till next day. No response. Contacted Fidelity on chat online within account. They tell me that it takes 48 hours or more if they are busy. CALL THEM instead. It seems to me that 48+ hours to respond to an electronic request is excessive.

I've been a loyal fidelity customer for several years and I'm now forced to close my account due to the horrible treatment I received from them while out of the country. I transferred funds to my cash management account and got locked out of my account with them asking for me to mail items, knowing fully well that i'm out of the country and not in a position to do such a thing. They blatantly refused to accept these docs by electronic means. If I had no other means to pay my travel expenses I could've ended up getting locked up in a foreign country for failure to pay my bills. This is the stuff of nightmares.

Fidelity is misleading and cheating people by false advertising. My wife opened a new account with $100K deposit following the link below for 200 free trades but they denied it saying the offer expired in 2011. The link is still active.

Opened account, deposited my payroll check, 2 days later can’t log in. Called, said risk mgmt closed, it can’t tell me why. Work for this company 9 years, know the check is good. Now they say the only way to get my money is to mail as card, driver's lic, proof of residency then wait 30 days for check. Talked with people, said they did same thing but kept their money. People stay far away.

You first must have an investment account. Keeping your retirement there helps. After that, taking advantage of their online banking features is easy. And the account can earn many times the interest of your other bank account.

I have used most of the broker firms and got to say Fidelity is the worst for transferring money out. Do not do business with Fidelity. They think your money belongs to them. Terrible customer service and they think people have all day to wait on telephone for nothing. Quit wasting my time.

I have been pleased thus far with my experience with Fidelity. I opened a brokerage account in February, and recently opened a cash management account and awaiting rollover of traditional IRA. The only minor problem experienced with the cash management account were the 4-7 day delays in making deposits from my former bank account into the CM account.

Have you ever heard of the Fraud department blocking your account and not notifying you? Have you EVER had to go two days without access to your money because the Fraud department blocked your card while the department was actually closed? Have you EVER heard of the Fraud department even caring about transactions you have made 15 miles from your home address that was $13 and $4? I never heard of that either until I opened a cash management account with Fidelity. So I have several employer related investment accounts with Fidelity and I THOUGHT it would be smart to open a checking account since it offers bill pay services, free ATM withdrawals and I can push pull money back and forth from HSA and investment accounts easily. HUGE mistake that cost me so much frustration that I am in tears and questioning every decision I ever made in life.

Fidelity locked my online account without any real breach. It took me a lot more efforts and time to simply reset my password, compared with any other bank or investment company I dealt with. I was even asked to fax a couple of times to prove my identity and residence, plus making many calls to the customer service.

I have a 5 years CD Ladder with Fidelity Investments. I chose the Auto-reinvest option when setting it up, trusting that Fidelity would make the best choice for me. The first CD rolled over after one year, and Fidelity automatically picked a new CD for me. They sent me an email notifying me of the new CD choice. Alas, I did not look at it until the day of the purchase. The day they purchased my CD for me, 5 years CDs were maxing out at 2.4%. Some of them were callable, but the non-callable ones were listing at 2.2%. Fidelity chose a CD that pays 1.9% interest and committed me for 5 years.

I just had a HORRIBLE experience with Fidelity. I had an individual investment account with them and made a transfer of some money and their risk management called back to ask why. I gave them the explanation and the next thing I knew they had completely cut me off. The customer service agent was incredibly rude and told me that I would NEVER do business with them again and that all of my accounts would be closed immediately. I am just starting to get into investing and they left the WORST taste in my mouth. I've never had someone be so incredibly rude, and without any explanation. They treated me like I was some kind of criminal. I will never do business with them again, and after telling friends about my experience, they are all moving their accounts over to Vanguard. Beware of Fidelity. Worst experience I've ever had.

WORST detection algorithm. Keeps locking up the account and leaving us high and dry without warning because it thinks it detects aberrant activity. The thing is that we don't actually have any "regular" activity because we are gig workers who don't keep up normal routines or spending habits. Unfortunately the program seems unable to learn that our usual is the unusual and we end up embarrassed and confused and stuck far too often thanks to this "protection" they offer.

I purchased stock through my companies employee stock purchase plan above and beyond my 401K, both of which are through Fidelity. I sold all of the stock and there is $1000 in my individual account, not tied to 401k, and Fidelity will not permit me to withdraw MY funds by transferring to my checking account. Submitted my bank for approval over a week ago and I have called numerous times (4+) to their stock plan department which has the funds on numerous days since and no one will help me. As of 7/22/19 I was told I submitted the account for approval on 07/20/2019 which is incorrect. 3 out of 4 people I spoke to in their stock plans department were extremely condescending and rude. Especially, when this is my money I invested. Avoid Fidelity at all costs. I am closing all enrollment with Fidelity.

I’ve banked with HSBC, Schwab, Chase, Wells Fargo and had good experiences at all these places. Fidelity is riddled with smiling incompetents and imbeciles. I am a US citizen and followed proper outgoing wiring instructions and identity verification protocol. Fidelity then froze my funds for 7 days until I spent 4 hours and 15 sheets of paper clearing up the issue - finally having to go in person (30 min drive) to get some semblance of respect for a law abiding customer. Fidelity Representatives gave me the runaround several times, lied multiple times, placed me on hold for 20 minutes several times, and their in person offices KNOW NOTHING about their back offices which are regional.

Granted, I myself was still young and ignorant with next to zero knowledge of retirement plan rules, the customer representative very empathically told me I needed to roll over my 457 plan (that was automatically set up for me while I was a student working at a university) into an IRA because the money was idling. Instead of suggesting I put the money to work, he suggested moving it out of an account that I now know legally allows me to withdraw at any age without a penalty. Clearly, he had no business advising about 457 plans if he didn't know all the rules. Now I'm missing out on a benefit because of his fear-based advice, which I'm sure goes against Fidelity's philosophy.

I've been a Fidelity customer for 17 years. Exactly one month ago I wanted to do a direct transfer from a Fidelity IRA to an IRA with another financial institution. I called the Fidelity local office for instructions.

I've called and written countless time to ask Fidelity to STOP SENDING JUNK MAIL to my home address. I don't have an account with Fidelity Investments nor do I conduct any financial business or transactions with the company. Even after submitting multiple requests via email, postmarked letter and phone calls to STOP SENDING JUNK MAIL to my home address, the company unabashedly refuses to honor my request to leave me alone!

I have a self directed account, and as such I accept the fact that there is NO advice to be given when I call the general team number, but the team is still helpful if I need something researched that I cannot do myself. What I dislike about Fidelity, is that I have been with them about 10 years now, and 4 times now, at their whim and discretion, they've change 'my personal account advisor' without EVER GIVING ME A HEADS UP. NEVER. There is personal relationship trust building up, and BAM!!!! You're switched to a total stranger. I've seriously thought about switching investment companies but the team is so helpful that I've opted to stay in ONLY because my account is self-directed. I think it is so disrespectful to keep changing the account executives... and I found out some have quit (which change is totally okay), but those that are still there have their accounts changed too without their knowledge. I'd really like to know why.

All I really want to do is wire money to buy a new house. Shouldn't be that hard or so I was told by everyone I know including the escrow company and realtor and mortgage man and that it would be "no problem" from every Fidelity representative I've talked to. Funny thing... After 4 calls they are still unable to set up the wire after I was "promised" would be done if I called back after 2pm Eastern. I was promised it would be done no problem except that it couldn't be done yet again. I've spent probably 3 hours on the phone with them accomplishing nothing. And it's not because the money is not there.

My monthly SS was direct deposited today; funds shown as available when I logged into my account. Went to use my debit card and was declined. Called Fidelity Investments, spoke with two employees (first one was so rude, spoke over me, he was useless) to which they advised my account was in the negative which I understood hence the reason my checking account had been restricted. Thankfully Fidelity removed the restriction however, advised I would be unable to access “all” available funds until the next business day. I stated I understood them holding the funds to cover the negative amount an additional business day but not the remaining funds. Who are they to hold my money for an additional business day? There has to be laws against such banking practices. Plus there are no branch locations in this city where you can go make cash deposits. Major pain in the...

I had a 457-B account that I needed to cash out after changing employment. Fidelity would not let me determine the exact timing of my withdrawal. Their response was that I had to select a future date 90 days in advance. As the time approached, the market was down, and there was nothing I could do to defer the transaction. Instead Fidelity cashed out my investment account at the lowest point in the market, losing me over $12,000.

I attempted to setup "automatic withdrawals" of my Traditional IRA accounts. Fidelity will on issue the withdrawal payout on the Last Friday of the Month. I have IRA accounts with T. Rowe Price, Vanguard and Schwab. NO OTHER BROKERAGE COMPANY HAS THIS type of automatic withdrawal. Each other Company issues the withdrawal after the Dividend is posted to the account. For a Retiree on a Fixed Income, Fidelity's automatic withdrawal system is a problem. After being with Fidelity for over 20 years, I am terribly disappointed. I can NO LONGER REFER FIDELITY INVESTMENTS to my family & friends.

1) 6 failed attempts to roll a ROTH IRA into Fidelity. Always some nit-picky reason that makes no sense and Fidelity ultimately blames the originating financial organization or the government for their failures.