Fidelity Investments Reviews

Refusal to process Beneficiary Affidavit. For four years my brother and I have been (re) submitting the same Beneficiary Affidavits. For four years Fidelity has refused to a) process our affidavits or b) tell us why. My brother is a manager for a Fortune 500 company. I am a Director of Communications for a software company. We know how to submit paperwork. Our mother ended her career at Stanford University. Fidelity manages her pension. She passed away in 2016. Since that time we have been unable to register our beneficiary status with Fidelity. It is now 2021. All other financial institutions immediately settled balance and closed accounts. Years ago.

They give you margin like every other companies do. However they will let you down if market goes down. Once your margin drops, they will reduce it more, put you on restrictions, block the accounts. When you get a chance to recover and make your losses they will still keep you locked. A hate hate relation. The worse by far.

My retirement account was compromised and I was surprised the company let that happen. Then, it is a nightmare for getting hold of real person in both customer and fraud departments. Had to wait for more than 20 min. Then, you were told the department of fraud was closed. Then, they promised to call you back on next day which they nerve did. This is one of top investment for many IRA accounts. Poor service!.

If you want a general brokerage and don't have that much expertise investing they maybe able to help you. But the more experience you have, the more investing you do the worst they get. Also their trading system - ATP - active trader pro is way behind other systems.

I had the worst experience with Fidelity. I never had a 401(k) because I thought my employers did not match, it was not that attractive. Intel, my last employer did not match either but contribute a little something in a 401(k) account managed by Fidelity. Fast forward, I was laid off at Intel and 3 years later, started a job with a company that did match 401(k). Their accounts were managed by T Rowe Price. So I started an account there and wanted to rollover my Intel Account there.

Easy to use for trading, portfolio review, research. I especially like their top recommendations when I'm just doing research. Hundreds/thousands of mutual funds w/ no fees, no minimums. And great phone customer service.

Fidelity has been helpful for me as someone who is finance phobic. They keep me sufficiently engaged to allow me to make sound investment decisions. The company also employs a variety of specialist who are available to advise me on various financial planning needs like wills, trusts and inheritance arrangements.

They provide zero true guidance. Basically, if you don't have a lot of money with them, they don't have time for you. Was very disappointed with them. Wanted to move my money somewhere else, but my company retirement plan is tied to Fidelity and cannot move it until I retire or quit, whichever comes first.

Some of the people I have spoken with, and mind you this was in an office environment, are not qualified to explain the whole investment process nor a retirement plan. They are rushing you to get their quota of enrollments and that is it. You become another number.

From a company-sponsored 401-K to a rollover into an IRA there was help within minutes. A significant investment gets you personal active management. Zoom and phone help with online scheduling was available at a touch of the keyboard.

Reps are very personable and knowledgeable. They offer an online retirement planning tool; however, it isn't intuitive to use and it's rather clunky to navigate within the tool. Reps have to walk you through the steps to better understand how to use it.

Ready with help when I call. Webpages easy to understand and navigate. In addition, Fidelity has a help desk one can access from the web. Overall, best I have used so far. One can easily print out statements or other information from this site.

Excellent choices with a great service. Value for the price is also very good. Some of the lowest fees for brokerage. Really flexible choices from a vast portfolio. We have had the account with them for a while and never complained. Solid background with solid choices.

Horrible customer service - all trust is gone!! FIDELITY TOOK OVER THOUSAND DOLLARS OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE, covering up for a mistake they made over 1 and half years ago. No email, no phone call alerting me to that move. If I would have not checked my account balance two days in a row I would have not noticed. I am paying fees for Fidelity to administer my account, however all I get is "Sorry, but there is nothing we can do at this point." Is this how you treat your clients who pay you fees for administering your account? Going into their accounts and stealing money without their knowledge! BEWARE AND DON'T USE FIDELITY IF YOU WANT YOUR MONEY TO BE SAFE!

I opened an account at Fidelity because it offered a debit card and checks. I used a mobile deposit for a check $1000. I called after 2 days and I was told it takes 1-3 days. Every time I called (3 other times) I was told another time or date. The last time I was told it was 6 days. The check was from another brokerage company. If you want variable information then Fidelity may be right for you.

I was forced to switch to Fidelity from Empowerment when I changed jobs. I took out a loan on my 401k. Shortly after, Corona virus hit. My hours with the airlines were drastically cut. I received an email from Fidelity offering to “help ease the financial stress caused by a Corona Virus.” As I read it, I thought it was a cruel joke! It advised me that if I accepted “delayed payments” I would pay a penalty for each of my “MISSED” (their language) payments. I was further advised that at the end of the delayed payment period I would be required to pay DOUBLE the amount of my 401k payments monthly until the total balance of the “missed” payments was satisfied.

I transferred all my investments from Betterment to Fidelity. Betterment provided a PDF with all the cost basis information for fidelity, which is extremely important for calculating taxes. However, Fidelity refuses to use the information provided by Betterment, and wants me to fill out a form calculating all the cost basis information on my end. There are over 500 lines that I need to enter and for each one multiply shares times price. This is definitely something that Fidelity should do and not theirs customers to do, it takes several hours to fill out this form. When speaking to a manager her excuse was that Fidelity cannot "interpret" financial information from other firms. Really?? You cannot multiply shares * price and force your customers to fill out 500 lines? This is complete nonsense.

Yesterday I transferred money to Fidelity Investment. They told me that they won't margin for my buying until tomorrow. Today they told me they will have to hold my money until Monday. It's not a trust investment company to invest with. What you have read about Fidelity Investment customer reviews 100% Truth. STOP! Don't invest with Fidelity.

I have a business proposal for a company in Africa, I tried to transfer money to that company from Fidelity, then fidelity headquarter manager wants me out of Fidelity. Very rude, and unprofessional. I call everyone leave Fidelity.

I have been sitting on hold for over 40 minutes now. Last night I was on hold two times for at least 30 minutes trying to talk to someone. They don't respect your time. Use Vanguard instead, as they answer the phone right away and are both polite and efficient. Infuriating experience with Fidelity.

I am not sure why so many people have 1 star reviews. I think they are great. I have been using Fidelity for so many years that I used to have to pay to use them. Now they are free. Their client services is great too. ** Thank you Fidelity.

Applied for an account withdrawal, paid the additional fee for overnight. It was supposedly shipped priority express two day mail. Was given an invalid tracking # and now my check cannot be located and they asked me to contact post office, post office states to contact shipper. Now they have no idea what happened to the check. They refused do an electronic funds transfer to my account even though they have my correct bank information and have verified it. Will only stop and re-issue another check, so the issue will more than likely happen again. Check is now over a week late. Post office states that they cannot locate package and it was more than likely not mailed at all. Called before lunch to speak to a supervisor, was told they would have to call me back and that call would be within the hour... They never called me back.

Their website and mobile platforms are far outdated compared to other brokers. My biggest issue however is how long anything takes. Request a wire transfer, most brokers will have that done within an hour or two, some take a few minutes. Fidelity will take all day sometimes into the next to transfer your funds out. Any request for "account features" says average wait time is one business day, been a week since my request for options and I still haven't received any response despite having chat in multiple times and being told they would have it done "later that day". Maybe they do have some positive points but with all the other brokers out there that have the same and better offerings I greatly regret my decision to open an account with Fidelity.

Over the past few years I have placed trades and stop losses in my account. Routinely, these trades have been exercised below the time of the trade. Today, I had a stop loss on a stock and had the exact stock stop loss in my Interactive Brokers account. The stock had a sudden price change lower and my Interactive Brokers account exercised the stop at the exact price of my stop. My Fidelity account exercised the stop almost 3 points lower. Improper fills have occurred over the past few years, but I was unable to prove it. But now, I have documented evidence. Clearly, Fidelity is either dishonest or incompetent. I've had it!!! I'm transferring my entire Fidelity account to Interactive Brokers.

I hope no one gets the need to deal with Fidelity Customer Service. Very long wait times and bad customer service. Stay away from Fidelity, please! I have been dealing with Fidelity for the last 3 months or so and it's pain to get someone on the phone to help. There's no help and you are stuck!

Never do online transactions. If anything goes wrong that's the first thing they say, you didn't call in to do the transaction. They take no responsibility. Don't pay express mail, you don't get what you pay for. They say 2-3 days and it cost 25 dollars, try 5 days if you're lucky. When you say you paid for express mail their reply is, you're still getting it fast than normal. Also, they sent me a bad tracking number for ups and they sent it by us mail.

Fidelity is by far one of the worst companies I've ever dealt with. I can't complain or comment about the customer service as I did not receive any. Recent phone call holds of 44 & 29 minutes are exasperating. Not to mention email replies 14 days later are just plain inexcusable. Then, and I love this part, they send me a survey asking me about my experience "hoping" that it was enjoyable. Really? How this company is still in business boggles my mind. If you're considering doing business with Fidelity, please do your due diligence and choose wisely. Remember, all of us have choices in the marketplace. Good luck out there!

I was a Managed Account customer for 3 years. Paid $49k in commissions. I gave Fidelity instructions to liquidate my account 14 hours prior to the market opening on a Tuesday. Fidelity dithered around and didn't get the sale completed notwithstanding 14 hours advance notice plus an additional 6.5 hours of trading time that day. Their delay cost me $62k when they finally got around to selling. I suspect that Fidelity has internal guidelines for their managed accounts that they don't make trades until their reps speak to the customer to try and change their mind. Fidelity working for their interests, not the interests of their customers!!!

New investor, credible firm, What could go wrong? Put money in, made a few investments and overall excited. Within a month, locked out of the account and un-invited which means I cannot use their service anymore. No violations, but according to the rep, which took literally hours to navigate, told me that the account had suspicious activity. Suspicious, do tell because I am now worried. Can't verify the origin of the funding. Well, no problem, it is my bank. No good, still un-invited. Pardon? Hmmm, Fidelity got the money weeks ago, let me invest some of it, was waiting for the right time to invest more, and only now there is a problem and you will not give me a chance to resolve it.

I called Fidelity this morning to find out why my normal distribution had not taken place. Is should have been completed last week. This money is needed to pay my bills. The first time I called I was on hold 51 min. I was told I needed to be transferred, but I was disconnected instead. The rep did call me back and apologize. He tried again to transfer me and I was disconnected again. I called again and waited a similar amount of time. This time I got a recording that the Fidelity line I was calling did not take calls. This was the same line as before.

I have had accounts at Fidelity for several decades and have enjoyed working with their local branch people. However, the corporate attorneys seem to be running the show as they have gotten so big. Trading volumes are heavy in this corona induced panic and they have restricted online trading for many preferred stocks, MLP's and require customers to call in trades. Except they are so busy they don't answer the phone for hours until the trading day is closed or the price of the stock is no longer attractive. I have lost thousands of dollars in potential profits and am moving my accts.

One reason, their response time is HORRIBLE! I put in a sell order on my account before the market opened on March 13th 2020. My sell order was not executed until March 19, 2020. This delay cost me around $93,000.00. DO NOT TRUST these ** to manage your money! They will NOT be responsive to your needs!!!

First-time user lesson learned. READ READ READ reviews about the trading company first! I decided to open my trading account with them because I have my 401K with them. This company totally sucks, even more, I would call them thieves. Here is my story: Transferred funds to my Fidelity account on Monday. Purchased stocks on Wednesday. Thursday morning received an email that they placed my stocks on sale and I need to contact them. Horrified, I tried to figure out what's going on and how I can cancel that. Found out that for some reason funds didn't go through (the problem was in routing number).

The title should really speak for itself, if you are considering entrusting this company with your money, run the other way. Went to go trade today, but Fidelity told me I had a $0 balance. Decided I'd fund my account, give them some money, but it doesn't appear they care. When I went to initiate a transfer it told me to select from a list of options, my bank wasn't listed so I opted to add it. After adding my bank, their crap platform showed the same results. I could keep adding the same bank over and over while it still wouldn't appear in the transfer options. Go to manage my banks and I see them all listed and active.

I recently tried to contact Fidelity Investments' private client service department, no one would answer the phone for an hour. The first time 30 minutes. The next time - I just hung up. Absolutely ridiculous considering this is their preferred client number. Horrible service especially when the bottom of the market is falling out.

The market is volatile and I want to make a trade today, not next week. I call the appropriate Fidelity number, and I get a recording saying to call back later, then I am disconnected. I called back a half dozen time, same lack of response.

A truly terrible experience with this company. I had to apply for an account by mail, fine. However, they mis-entered my details, meaning I couldn't access my account or do any trades. OK, we make mistakes. Called them, spent several hours resolving issue and finally it seemed everything was sorted. Placed orders to make some trades and logged off. Woke up next day to check, and just a message saying, "Your account is closed."?? No explanation, just a statement, not even a number to call or what to do next.

Multiple calls over several months to Fidelity's 401k department resulted in a series of calls in which my issue was never resolved. Promises were made by members of their 401k department, but they never called back. Long waits on hold, many greater than 30 minutes, and twice my calls were disconnected while I was on hold.

The last few times where volatility increased during a quick downturn, their system failed. It freezes or my current balances are off so I don't know how much I have to trade with. With margin calls, they sell my trades with the highest loss before my margin due date. It's like they're betting against my positions so that they can gain on the other end when they call my margins. Additionally, I've been getting silent treatments when I send messages via their website. One was when I asked to close a Roth IRA account. The only response I had was that they were working on it after I complaint about reporting them to the regulating agency. After over 2 months, I still don't have confirmation that this account is closed. It used to take 24-48 hours to get a response from them. These days, I don't even get a response. I've been with them for 5+ years and their services have become so poor these days.

This is March 3, 2020. I opened a few accounts with Fidelity about a week ago and I had extremely high hopes for my account's future with this particular bank. Unfortunately, instead my account was locked indefinitely without explanation. This is very disrespectful to client(s) who have set their time, fears and doubt aside to specifically put faith and trust into this bank just to be discarded. At least have the decency to explain what just happened while you're crushing loyal client's dreams. Definitely will not be recommending this bank to ANYONE!

In trying to link a checking account to our Fidelity investment account, it was asking for my login and password for the other bank. I called because it didn't seem right and after being told they needed it, it shouldn't ask for it and then again that they did need it, I just had to hang up. I process ACH transactions for a living and we don't ask for or need anyone's personal login or password to draft or deposit. I was also told that no one else has ever complained about it. There is no reason why any bank needs my login and password for another bank.

It is 28 February 2020 and the 2019 1099 statement is late again delaying me from filing my 2019 Income Tax. Conversations with Fidelity representatives unsatisfactorily as they do not seem able to provide a specific date when the statement will be available. The Fidelity online explanation is that that one of a Fidelity mutual funds that I hold has not provided final information. A preliminary statement is available but cannot be used to file taxes. I estimate a significant refund (federal and state) so delay is frustrating. In addition the cost of filing my tax returns might rise.

I received a one time disbursement from a sibling when she passed. I completed the withholding forms to include the state of Oklahoma. For the summer I had a temporary address change (four weeks) to Oregon. When I received the 1099R - it indicated Oregon withholding. I have spent seven weeks, and four phone calls attempting to resolve this concern, including updating my address to the correct address in Oklahoma. I worked with Tiffany, who said she would resolve the concern. I asked that they pull the recording, they are big on voice recognition, and recordings. Nowhere, at no time did I indicate Oregon withholding. Please correct the 1099R so I can file timely tax returns. She did not. I waited three weeks and called Rosanne, who is attempting to resolve the concern. As of yesterday, she said the case is still pending.

Well for starters, they suck. Today most of the US accounts showed a $0 balance for hours. When you called in, they put you on hold for 2 hours until you finally hang up. When you try to chat you are #195 in their Queue. When you resort to Facebook messenger, they tell you to call in. I cannot tell you the PANIC feeling expressed when your account shows $0! As if you have been hacked and everything taken and nobody even posts a message of error. That is all it takes to calm nerves. It hit national news today, not good Fidelity. I am moving my accounts elsewhere!

If you're going to trade stock beware. This company, though some of the agents are polite and friendly, there are several that are very rude and vindictive. Beware! They have so many ridiculous rules and penalties when it comes to trading stock. I've traded at other companies and never had anywhere near the problems with rules and penalties that Fidelity has. Beware beware beware!

11 days ago I got an email saying that I'd get the tax document by mail, but it never arrived. So today I tried to log in but could not - even when I said that I forgot my login information. I got a message saying call. So I called. The Robo asked for my Social Security number so I gave it to him/it. And then he said goodbye and hung up. I guess the tax information will never be available. I have no idea how to fix that.

Before my message, I would like to acknowledge Fidelity Customer Service! Bravo to the Team! Absolutely professional, extremely helpful, and always available! Thank you! I work for a Medical ** Company. I opened a Traditional IRA account with Fidelity to roll over my TSP savings (I used to work for the US Government) to the newly opened IRA Fidelity account. While I was awaiting the transfer, I received a strange email saying that there was something wrong with my Fidelity IRA Account. I called the number provided in the email only to find out that Fidelity put restrictions on my account due to the fact that I work for a Medical ** Company! I was told that Fidelity can't hold my IRA account and conduct my PERSONAL business because I work for a federally illegal entity!! And Fidelity holds the right to choose whom they work with!

I would not use this company for any of their products. I had no choice to invest with them for 401k due to that's what my company chose. When I called customer service, because I could not access my account online for the 3rd time!, to find out why they had linked another account which I had through another company over 20 years ago and the account was at zero balance and was under a total different last name and old address. Madeline, the rep, was very rude. Put me on hold for over 15 minutes then came back and told me I had to send a letter with all my info including a copy of my marriage license.

I had to pull my 401k due to a medical issue. I called this company on a Thursday, was walked through the process and told after paying an expedited to get the funds prior to the procedure that I would receive the funds in 3 days. I called that Friday and Monday to confirm the delivery and was told everything was on schedule and the money would be there prior to my procedure. I found out today that there was a glitch and the funds will not reach me until next week. BUT I NEEDED THE FUNDS FOR THE PROCEDURE, WHICH I conveyed to each representative. Then when I expressed my frustrations and asked for a supervisor I was put on hold for over 20 minutes, then told there was no Supervisor available and they would call me back in 24 hrs. Lies! There is no way you can tell me that there are no Supervisors In the building.

I attempted to complete a joint brokerage application, relatively straightforward and easy, UNTIL I went to submit the application and received a "SYSTEM ERROR....try again later", tried several times after that. So, I've been trying for hours!! Called the "help" number provided on the error message, oh, did I say "help" or should be "Helpless Number". Spoke to a customer service rep who was useless, knew nothing and transferred me to another department for technical help. Instead of resolving the issue which does still exist (I just tried again...), he said he was going to email me the same application that I completed online, to complete and mail back to them. LET'S FIX THE PROBLEM!!! This is suppose to be done online!!!!

Fidelity admits their system was not taking sell to close orders Friday Morning January 17 2020. Fidelity's trade system rejected every order with an error message telling me that I did not have the options contracts that I was trying to sell. I had to call to put in the orders, but had to wait on hold on a time sensitive trade. A delay of more than 20 minutes left me with a selling price of half the amount that I would have gotten if their system did not reject all sell to close orders during the first half hour of the day. Fidelity customer service could even see that I tried many times to place an order. The supervisor I spoke with said if the amount I initially entered was at the bid then they would try to help, but because the initial amount of my sell order, prior to preview, showed between the bid and the ask price, they are saying they cannot help me or make things right. This is not correct to use as a basis for not helping.

My father had a traditional IRA when he passed away in Mexico where he had been living after retirement. He had assigned several of us as beneficiaries to avoid the money going through his estate. Fidelity's website under the reason to assign beneficiaries is to do exactly that-avoid going through an estate. Fidelity is demanding we either supply them with IRS 5173 or a letter from the IRS stating it is not needed. Under the instructions for form 5173 it states that it applies only to estates. This comes from what they call the "back room." They must be either unable to read or comprehend what they read or in this case also what they wrote. I have had my own IRA with them for about 40 years which has done well. I am however considering a change.

I want to move my pension and since August 2019 I have yet to get this resolved. Today is January 2020. I have been told so many lies and every time I call I get a different person with a different answer. See the following excuses.

After signing up for a trial account to check out their site and products, there were problems out of the gate. OK, I get it that nothing is perfect. Called into their customer service number to bring it to their attention along with learning what I may have done wrong. The first CS rep was a nightmare with the being incompetent and, riddled me with 'can't do this and, we can't do that and, I'm sorry, I'm sorry....etc.' When asking him if his supervisor ever told him to contact him when there are issues above his head, he hung up on me??

This is the worst customer service I have ever experienced. I have been waiting over 2 weeks for them to find my lump sum pension that was to be rolled over to my IRA. I have spoken to numerous people and it has been a series of errors with no one being able to tell me where my money is. As soon as I have my money, I will be moving my nest egg to another investment company due to their lack of professionalism and how they have handled this. DO NOT PUT YOUR MONEY HERE.

I was trying to consolidate two 401(k) accounts. I wanted to move the one out of Fidelity to the Charles Schwab. The virtual assistant could neither help me find the forms nor provide me with an alternative method of contacting Fidelity over the weekend. Fidelity customer service is not open on the weekend. Nor could I find a means to send a confidential email within my existing account to have a person get back to me with the information. It appears that Fidelity implemented a virtual assistant that cannot assist very well. If it were human, I presume it would have never been hired.

Really strange organization with a great number of irresponsible and annoying rules and conditions. Will make you tired of life and miserable to deal with them. They are not incompetent, quite opposite. They are very competent to waste hours and hours of your time to achieve simplest things. They have security department which does not communicate with other retirement or individual account sections. And their newest nonsense: I want to initiate a withdraw on Saturday 12/28 and they simply refuse to give me my money: "Electronic fund transfer (EFT) distributions cannot be processed on the last business day of the year." There are more and more times I am wondering why we trust these banks with all our hearts.

I called customer service regarding 401k online benefits services to exchange funds in the 401k plan because I could not do the transactions online. I was told because I am the POA on the account, the transactions have to be done by calling on the phone. I spoke with Jamie. She did the transactions and told me I will get email confirming me about the transactions. I did not get the confirmation. I tried to access the 401k online account which I have been doing it for all the years since Fidelity was 401K trustee. (At least 15 Years). I was not able to access 401k account online.

I was a customer of Fidelity for about 40 years. I recently retired. After my advisor locked up my money she dropped me. I was told I can no longer have her as an advisor or any other advisor committed to me. I will essentially get the luck of the draw when I call and it may well be a different advisor each time I call. They have tied up $450000 so I cannot reach it and since the remainder of the money in the account is 150,000 it is such a small amount of money they cannot guarantee me a representative. It may be a small amount to fidelity but it is not to me and I no longer have someone who knows me and my situation to discuss my account with.

This is my first review ever on a product/service/corporate. I am extremely disappointed by Fidelity! I will move all my money out of Fidelity to Vanguard immediately. Fidelity's customer service is appalling. Fidelity made an error on my 401K rollover, after multiple calls and talking with countless associates, they acknowledge that they made the mistake but refused to resolve it. I found out the error myself because I checked my account frequently. They didn't communicate it with me whatsoever about the error they made and messed up my account. Do NOT give Fidelity your hard earned money! Stay away from them!

I have never been so dissatisfied and made to feel unwanted as a customer by a customer service supervisor. I was advised today once you speak with a supervisor you are not allowed to speak with anyone else. Moving my money to never do business with them again.

Fido has local office. If something goes wrong, I can get into the car and drive 6.1 miles to get it fixed. Fido has an easy-to-use website. I can see my balance on any given day. I can move money around easily. Fido has low fees. My total AUM fee is 0.23%. My Fido rep is friendly and not pushy. But, also does not tell me anything I don't already know.

I had a $5K 401K from my former employer. Fidelity is charging me a flat maintenance fee that is close to 15% of the appreciation and never sent me a hard copy statement. Granted I should have gone online but was busy with other more pressing issues. Finally went online to discover my account grew by about 1% over the past 3 years. States my return is 3.9% Hahaha.

Do yourself a favor, customer service is the absolute worst I’ve experienced. I never leave reviews in fact I think this my first. Horrible horrible, couldn’t wait to get my money as far away from them as possible..

I have been trying to get the final distribution check for my daughter’s 529 plan for 2 1/2 months now and I cannot get the money. I cannot even get a manager at fidelity to call me. It’s only about $700 and I think that fidelity just decided that they can steal this money without consequences.

Fidelity sold me an irreversible annuity which was absolutely the worst investment I could ever make. The had talked me out of another annuity from another company 5 years prior to and caught me off guard when the market was high. In addition they encouraged me to move money from another company and then wanted to charge me exorbitant fees for managing it. So.. if you want an opportunistic company, that takes advantage of little old ladies.. choose Fidelity to manage your money.

While I took my RMD before the end of the year, their useless software took it again. I had two accounts, one in my 401K and the other one as a simple trade account. Even though they had a software who was showing the RMD taken already, they took it again. When I complained they just fired me. Don't even think to go with them. I just switched to Schwab and I am very happy. They have the best software and an artificial intelligent software very sophisticated.

On 11/22/2019, I called Fidelity to transfer my Mother's IRA to them. The Rep, told me to fill out the ONLINE transfer, and walked me through the forms. I also requested BOTH the account transfer AND a Durable Power of Attorney form to be sent by mail. I was told later NOT to return the paper copy because this would cause confusion. Fidelity rep said online form is faster. On 11/23/2019 I sent the Power of Attorney form by mail.

I took out a small but necessary 401k loan and paid for expedited shipping with UPS. UPS lost the check. I let Fidelity know ASAP-it was supposed to have been delivered the past Friday, but they were closed until the Monday. End of business that Monday they said they had to cancel the first check, then the new check would go out today, Tuesday. I explained it was extremely time sensitive situation, literally crying. I offered to pay for overnight shipping and I was concerned about the Thanksgiving holiday as I won't be home, and I needed the funds before then. I was told that " there's a chance it will get there Wednesday as it is coming from NJ" and that overnight was not an option. They would not direct deposit as it was a new account and they have a ten day verification period.

They will charge you unsubstantiated fees / interest and never reimburse you even if they are wrong. You call customer service and they will never give you a straight answer. They are not very knowledgeable. Very poor customer service.

I’ve had about $400K invested with Fidelity for several years, self-managed. I’ve been satisfied with the return on the investment. However, my multiple efforts to get some investment advice have met with an ice-cold shoulder. An account like mine is simply too small for Fidelity to have the slightest interest. When I tried to make an appointment to get some investment advice, they kept postponing my appointment time again and again until after three weeks, when it became obvious that they had no intention of assisting me if they could possibly avoid it, I told them to forget about the consult. What good is it to have a local offices if the people there won’t talk to you? I’d put this account in the online-only brokerage, Vanguard, but for the tax impact.

My investing experience started with Fidelity Investment 7 years ago. All my 401k and individual accounts are managed by Fidelity. Here is my experience:

Fidelity has a great reputation in the mutual fund industry. They also have local stores wherein customers can walk in and conduct business. Their commission rates are competitive; with free snacks and coffee at their stores. But that is about all. I have been a self-investing individual since 1975 and after opening the account and transferring money, I began to see the shortcomings of InFidelity. Their trading website is nothing special. Yes, there are the three major indexes and goo; Au; and the 10 year note. However, they are not streaming, thus in order to keep current ones needs to continuous refresh. There are only three lines of news and a similar number for your stock position[s].

Fidelity is a great place to do business, if you have a lot of money only. I had used fidelity for over 30 years. When my assets were in the millions, I was treated like a king. I was offered free checking accounts. Now that I am retired and withdrawing my money gradually from them, my level of assets dropped significantly to the tens of thousands only. Now, everything has changed. They discovered that I am now in France, so they stopped accepting money to be deposited in my accounts or allow me to transfer money between my fidelity accounts. Their reason was that "this is because of the law!!" The law prevents them from accepting or transferring money between account, if the customer is traveling abroad!!

Today I placed a trade and quickly realized that I placed in in the wrong account. I immediately went to cancel the trade and received confirmation that the trade had been cancelled prior to execution. I then placed the trade in the correct account and it filled. Later in the morning I look in the account where the trade had been cancelled and see that the trade had filled. I had twice as many shares purchased as intended! I called and was told by the customer rep that there was nothing they could do as I owned the shares. Don't trust their trade cancellation confirmations... I sold the shares at a small loss and will have to deal with the headache of this being the only trade ever in my taxable account. While it didn't ovr much I was exposed to volatility that Fidelity had confirmed was cancelled. Had the shares dropped significantly I would be seeking legal recourse.

Lies and more lies. Tried to open a simple brokerage account with 10k and ordered a debit card tied to my account. They told me I was not worthy and to take my business elsewhere. Are you kidding me. Go to etrade. They appreciate a quality customer and they actually gave me 2 debit cards and thanked me for my business. I have never had to deal with Fidelity customer service that was full of lies, deception, and fake security. In my opinion they should be investigated by the Attorney General and Securities Commission.

After using Fidelity as my 401K investment management for 25 yrs, I've decided to roll-over to an IRA account managed by another company. Fidelity informed me that they would charge $25 to have the checks mailed to my residence. So I thought what is the $25 as long as they can securely mail a large amount of money to my home. I was in for a big surprise!

Asset allocation is probably the most important thing about investing and planning for the future. This is also the thing most people put off doing. I have been with Fidelity for decades. I have a Rollover IRA and a current 401(k). Like the experts say - everyone needs to re-evaluate their investments on a yearly basis and invest wisely based your your age etc... I dread the task of going online and re-balancing my portfolio, and/or choosing future elections. The website is clunky and getting final results may take several attempts. It has been this way for years. I usually plan to spend most of a day on it until I finally get NetBenefits to accept my choices and get to where everything is confirmed and can be printed. It would be nice to see some big improvements to the NetBenefits website.

My name if Lori **. This company is the worst I have ever dealt with. I have been battling with them since August 22, 2019. It is now October 1, 2019. I have sent required forms countless times (at least 5) to start my pension. Each time they find something wrong and send me a letter which takes 6-7 days to reach me. This is delay tactic. The main problem here is they want me to take a lump sum now so they can get away with paying me only a portion of my pension. Many companies are doing that these days. Doesn't much matter if it is legal or not. They don't care.

Over the past five months, I've had countless phone calls with Fidelity trying to simply roll over a 401k from a different institution into a Fidelity IRA. Multiple times, their systems failed and I was never notified that there was an issue. Other times, their customer service representatives told me incorrect directions. I've had to have called them at least 15 times and the problems keep escalating...all from just trying to roll over a 401k. Their customer service representatives are friendly, but can usually not help you and have to put you on hold for a great length of time. Additionally, they're not always well-formed since they have so many call reps in different departments that don't communicate. It just isn't worth it.

I have been scam by investing in their market. I did put in 256,000 USD with them, any time I want to request back my funds they always come up with one story or the other. That is how they ended up closing. I lost my money for the investment and it was a shock to me. I could not even believe my eyes when it happens. I have to cry out to a friend that ask me to contact this agency {Fiaoffice.com}. They are the one who help me to recover about 94% of my funds back so I will also like to help others with it as well so anyone who has been on my shoes can also contact them as well..

This has got to be one of the worst companies in the U.S., these people wouldn't admit to anything be it truthful or otherwise. They run you around in circles constantly playing mind games with the customer. If it was my choice I would not even have an account with them. Unfortunately, I am stuck with them as I have a QDRO on the ex-spouse's pension plan. Do not trust these people one bit for all they do is lie time after time. I am now in a financial hole due to them and you can bet your bottom dollar I will get no recompense for what they have cost me in money and time. HEED MY WARNING WELL!

I needed to know the start date and cost basis of my ROTH account, and Fidelity was unable to provide those two simple values for MONTHS. Eventually, they told me to fax them a letter of intent declaring that I wanted these numbers mailed to my address on official letterhead. A month later, I received an envelope from Fidelity containing two pieces of paper: the first one explained that this was the documentation I requested, and the other piece of paper... was my own letter of intent. I'm serious. They mailed me my own letter of intent instead of the documentation the letter was requesting. This level of incompetence is hard to believe, but after three months, I still don't have the information I need. The people who work at Fidelity have the competence of spoiled children who have never worked a day in their lives. No one knows how to do basic math, or even basic office work.

As per our experience with Fidelity, I would strongly suggest to steer clear and invest in CDs or other secure avenues that guarantee income without the tremendous worry and stress. In 2014, we invested over $300,000 and had numerous conversations with our agent regarding our conservative approach to safeguard our money as retirees. We also wanted to avoid unnecessary and numerous transaction fees and were assured we would only have a fee based on a certain % of our market value. That was not true based on the quarterly statements on transaction fees that we received.

I am rolling over my smaller 401K from a past employer. I called Fidelity with my broker to facilitate the transfer. The phone call went fine. I received an email from Fidelity on Aug 8 that my request has been received and that I would receive my checks in 8 to 10 business days. On August 27, still no checks. My broker has not received the main check. No tracking is possible. (They offer to send it FedEx or USP 2 day for $30 or so.) My broker is not allowed to get information on the account (when they called). This is expected. Next step, log to fidelity.com and submit an email request to find out what happened to my checks. Waited till next day. No response. Contacted Fidelity on chat online within account. They tell me that it takes 48 hours or more if they are busy. CALL THEM instead. It seems to me that 48+ hours to respond to an electronic request is excessive.

I've been a loyal fidelity customer for several years and I'm now forced to close my account due to the horrible treatment I received from them while out of the country. I transferred funds to my cash management account and got locked out of my account with them asking for me to mail items, knowing fully well that i'm out of the country and not in a position to do such a thing. They blatantly refused to accept these docs by electronic means. If I had no other means to pay my travel expenses I could've ended up getting locked up in a foreign country for failure to pay my bills. This is the stuff of nightmares.

Fidelity is misleading and cheating people by false advertising. My wife opened a new account with $100K deposit following the link below for 200 free trades but they denied it saying the offer expired in 2011. The link is still active.

Opened account, deposited my payroll check, 2 days later can’t log in. Called, said risk mgmt closed, it can’t tell me why. Work for this company 9 years, know the check is good. Now they say the only way to get my money is to mail as card, driver's lic, proof of residency then wait 30 days for check. Talked with people, said they did same thing but kept their money. People stay far away.

You first must have an investment account. Keeping your retirement there helps. After that, taking advantage of their online banking features is easy. And the account can earn many times the interest of your other bank account.

I have used most of the broker firms and got to say Fidelity is the worst for transferring money out. Do not do business with Fidelity. They think your money belongs to them. Terrible customer service and they think people have all day to wait on telephone for nothing. Quit wasting my time.

I have been pleased thus far with my experience with Fidelity. I opened a brokerage account in February, and recently opened a cash management account and awaiting rollover of traditional IRA. The only minor problem experienced with the cash management account were the 4-7 day delays in making deposits from my former bank account into the CM account.

Have you ever heard of the Fraud department blocking your account and not notifying you? Have you EVER had to go two days without access to your money because the Fraud department blocked your card while the department was actually closed? Have you EVER heard of the Fraud department even caring about transactions you have made 15 miles from your home address that was $13 and $4? I never heard of that either until I opened a cash management account with Fidelity. So I have several employer related investment accounts with Fidelity and I THOUGHT it would be smart to open a checking account since it offers bill pay services, free ATM withdrawals and I can push pull money back and forth from HSA and investment accounts easily. HUGE mistake that cost me so much frustration that I am in tears and questioning every decision I ever made in life.

Fidelity locked my online account without any real breach. It took me a lot more efforts and time to simply reset my password, compared with any other bank or investment company I dealt with. I was even asked to fax a couple of times to prove my identity and residence, plus making many calls to the customer service.

I have a 5 years CD Ladder with Fidelity Investments. I chose the Auto-reinvest option when setting it up, trusting that Fidelity would make the best choice for me. The first CD rolled over after one year, and Fidelity automatically picked a new CD for me. They sent me an email notifying me of the new CD choice. Alas, I did not look at it until the day of the purchase. The day they purchased my CD for me, 5 years CDs were maxing out at 2.4%. Some of them were callable, but the non-callable ones were listing at 2.2%. Fidelity chose a CD that pays 1.9% interest and committed me for 5 years.

I just had a HORRIBLE experience with Fidelity. I had an individual investment account with them and made a transfer of some money and their risk management called back to ask why. I gave them the explanation and the next thing I knew they had completely cut me off. The customer service agent was incredibly rude and told me that I would NEVER do business with them again and that all of my accounts would be closed immediately. I am just starting to get into investing and they left the WORST taste in my mouth. I've never had someone be so incredibly rude, and without any explanation. They treated me like I was some kind of criminal. I will never do business with them again, and after telling friends about my experience, they are all moving their accounts over to Vanguard. Beware of Fidelity. Worst experience I've ever had.

WORST detection algorithm. Keeps locking up the account and leaving us high and dry without warning because it thinks it detects aberrant activity. The thing is that we don't actually have any "regular" activity because we are gig workers who don't keep up normal routines or spending habits. Unfortunately the program seems unable to learn that our usual is the unusual and we end up embarrassed and confused and stuck far too often thanks to this "protection" they offer.

I purchased stock through my companies employee stock purchase plan above and beyond my 401K, both of which are through Fidelity. I sold all of the stock and there is $1000 in my individual account, not tied to 401k, and Fidelity will not permit me to withdraw MY funds by transferring to my checking account. Submitted my bank for approval over a week ago and I have called numerous times (4+) to their stock plan department which has the funds on numerous days since and no one will help me. As of 7/22/19 I was told I submitted the account for approval on 07/20/2019 which is incorrect. 3 out of 4 people I spoke to in their stock plans department were extremely condescending and rude. Especially, when this is my money I invested. Avoid Fidelity at all costs. I am closing all enrollment with Fidelity.

I’ve banked with HSBC, Schwab, Chase, Wells Fargo and had good experiences at all these places. Fidelity is riddled with smiling incompetents and imbeciles. I am a US citizen and followed proper outgoing wiring instructions and identity verification protocol. Fidelity then froze my funds for 7 days until I spent 4 hours and 15 sheets of paper clearing up the issue - finally having to go in person (30 min drive) to get some semblance of respect for a law abiding customer. Fidelity Representatives gave me the runaround several times, lied multiple times, placed me on hold for 20 minutes several times, and their in person offices KNOW NOTHING about their back offices which are regional.

Granted, I myself was still young and ignorant with next to zero knowledge of retirement plan rules, the customer representative very empathically told me I needed to roll over my 457 plan (that was automatically set up for me while I was a student working at a university) into an IRA because the money was idling. Instead of suggesting I put the money to work, he suggested moving it out of an account that I now know legally allows me to withdraw at any age without a penalty. Clearly, he had no business advising about 457 plans if he didn't know all the rules. Now I'm missing out on a benefit because of his fear-based advice, which I'm sure goes against Fidelity's philosophy.

I've been a Fidelity customer for 17 years. Exactly one month ago I wanted to do a direct transfer from a Fidelity IRA to an IRA with another financial institution. I called the Fidelity local office for instructions.

I've called and written countless time to ask Fidelity to STOP SENDING JUNK MAIL to my home address. I don't have an account with Fidelity Investments nor do I conduct any financial business or transactions with the company. Even after submitting multiple requests via email, postmarked letter and phone calls to STOP SENDING JUNK MAIL to my home address, the company unabashedly refuses to honor my request to leave me alone!

I have a self directed account, and as such I accept the fact that there is NO advice to be given when I call the general team number, but the team is still helpful if I need something researched that I cannot do myself. What I dislike about Fidelity, is that I have been with them about 10 years now, and 4 times now, at their whim and discretion, they've change 'my personal account advisor' without EVER GIVING ME A HEADS UP. NEVER. There is personal relationship trust building up, and BAM!!!! You're switched to a total stranger. I've seriously thought about switching investment companies but the team is so helpful that I've opted to stay in ONLY because my account is self-directed. I think it is so disrespectful to keep changing the account executives... and I found out some have quit (which change is totally okay), but those that are still there have their accounts changed too without their knowledge. I'd really like to know why.

All I really want to do is wire money to buy a new house. Shouldn't be that hard or so I was told by everyone I know including the escrow company and realtor and mortgage man and that it would be "no problem" from every Fidelity representative I've talked to. Funny thing... After 4 calls they are still unable to set up the wire after I was "promised" would be done if I called back after 2pm Eastern. I was promised it would be done no problem except that it couldn't be done yet again. I've spent probably 3 hours on the phone with them accomplishing nothing. And it's not because the money is not there.

My monthly SS was direct deposited today; funds shown as available when I logged into my account. Went to use my debit card and was declined. Called Fidelity Investments, spoke with two employees (first one was so rude, spoke over me, he was useless) to which they advised my account was in the negative which I understood hence the reason my checking account had been restricted. Thankfully Fidelity removed the restriction however, advised I would be unable to access “all” available funds until the next business day. I stated I understood them holding the funds to cover the negative amount an additional business day but not the remaining funds. Who are they to hold my money for an additional business day? There has to be laws against such banking practices. Plus there are no branch locations in this city where you can go make cash deposits. Major pain in the...

I had a 457-B account that I needed to cash out after changing employment. Fidelity would not let me determine the exact timing of my withdrawal. Their response was that I had to select a future date 90 days in advance. As the time approached, the market was down, and there was nothing I could do to defer the transaction. Instead Fidelity cashed out my investment account at the lowest point in the market, losing me over $12,000.

I attempted to setup "automatic withdrawals" of my Traditional IRA accounts. Fidelity will on issue the withdrawal payout on the Last Friday of the Month. I have IRA accounts with T. Rowe Price, Vanguard and Schwab. NO OTHER BROKERAGE COMPANY HAS THIS type of automatic withdrawal. Each other Company issues the withdrawal after the Dividend is posted to the account. For a Retiree on a Fixed Income, Fidelity's automatic withdrawal system is a problem. After being with Fidelity for over 20 years, I am terribly disappointed. I can NO LONGER REFER FIDELITY INVESTMENTS to my family & friends.

1) 6 failed attempts to roll a ROTH IRA into Fidelity. Always some nit-picky reason that makes no sense and Fidelity ultimately blames the originating financial organization or the government for their failures.

This has to be the worst group of people to deal with. They will sit there behind the computer, have all the information in front of them, and still refuse to help out. They will keep asking you the same questions over and over again. You're better off just clicking anything on the site and figuring things out yourself. No one over there is obviously good at doing their job. NEVER want to deal with them again. BETTER OFF PUTTING YOUR MONEY UNDER A MATTRESS!!

Been a loyal client of Fidelity with a IRA account. Attempted to make a catch up contribution for tax year 2018, which Fidelity did not accept for no good reason to their own admission. They kept changing their story, never called us back in spite of promising such calls back. Awful experience with Fidelity. My husband and I are closing all our accounts with Fidelity based on this awful experience. Consumers have the power and companies like Fidelity do not deserve our business in our opinion. Beware.

Fidelity should take steps to STOP printing FULL account numbers on communications sent via surface mail, like reminders to take an RMD. This is totally irresponsible and puts my information at risk. In this day and age, you should only include the last 3 or 4 digits.

Used to be a charm to be with Fidelity back in 16 when I started. Customer service was great. I wasn't as big of a trader back then either. Recently having inaccurate earnings data on all of their charts, stock pages etc. Sometimes foreign earnings are priced in dollars, sometimes the negative symbol is missing from earnings data. (KIND OF A BIG DEAL) I actually bought a stock based on this misleading info, thinking that in fact the company did have a massive P/e ratio, but it was actually a negative figure....durr! Tried to call and complain, the best they could offer me was 10 free trades Nice one fidelity.

When my dad passed away, he had an IRA that was set to split evenly between my sister and me. The executor and I went to Fidelity and asked that they not transfer the account until the estate lawyer finished figuring out the division of property, as we may need to re-allocate that IRA. That part was all good. We also asked them to look up his account and tell us whether he had withdrawn his RMD for 2018. A manager looked it up and told us yes, he had withdrawn his entire RMD, and we didn't need to address it until sometime before the end of 2019.

I was locked out of my account and sent an email stating so. I called and the Fidelity Rep. said that "fraud" was detected. My broker called repeatedly explaining that Fidelity said that I had malware in my OS operating system and that I should take my computer to have it " Cleaned"!!! This is laughable! I refused and called Fidelity for the 3rd time. They said it was their mistake and that "I" should reset my password! I have refused to reset until they put in writing what actually happened! A supervisor said that they will not confirm their mistake. I continued to be locked out of my account until I reset my password. Why should I have to do this.. They have lied and covered up their faulty system!

The ENTIRETY of a precious employer Fidelity 401k funds have been and still are ‘in process’ hell limbo being rolled over to Fidelity IRA for nearly a month after repeated ** ups by Fidelity. I am now in legal jeopardy not being able to close on a real estate purchase these funds are slated for. I have been on the phone with Fidelity Customer Service multiple times a day for about a month now, explaining the saga over and over to new reps every time.

I have been waiting for a month for a pension disbursement which had supposedly been accelerated to be made available to me starting this week. I hadn't seen it, and called them; they stated that they HAD my money, but now it would be at least another week until I saw it. I am dependent upon this money, as I stated to them. Their only response was to inquire about "who told me I'd have my $ this week", as they were far more interested in punishing their employee than actually helping me get my money.

Terrible customer service, and unethical conduct. I opened a Roth IRA account on 4/19/19, tried linking my bank account and funding it with no success. 5 days later on 4/24/19 my account was closed by Fidelity with no explanation, no authorization by me to close this account, and no written confirmation sent in the mail or email correspondence regarding this. No person even contacted me to inquire with me first if there was a concern. I opened an account. Was not even able to link my bank to begin funding it before they wrongfully closed the account. For a company who makes money off customers investing through their platform to do this was an extremely unprofessional and poor experience given the number of competitors in the market.

I had to have some surgery, and the co-pay was more than I had on hand. I started the partial withdrawal process from my 401k 20 days ago, and still havent received the funds. I am 63, so it shouldnt be too hard to get that done. I have an individual debit account there as well, but they told me I couldn't use it to receive the withdrawal without a 14 day wait. I sent the paperwork by fax 3 times and used the app to take a picture of the completed form twice.

In late November I called the retirement department at Fidelity Investments to advise them I sold enough of one holding to cover my RMD which was scheduled for December. Their instructions for RMDs indicate this is the first action to take and if you don't do that they take proportionately from each holding. So, I assumed that was taken care of. Then I received the 1099-R which I didn't look at until late March when I returned from spending the winter in FL. I was shocked to see they paid double, yes, two distributions, which increased my income by another $48,318.41.

If you need a great Financial Investment Company call Vanguard at 800-284-7245 Greg **. Vanguard has done me right for years. It only took Fidelity 5 months to show me that they are NOT trustworthy and have twisted their words. And manager and VP of the Birmingham office Chad ** said he is sorry that my mentality was as such when I said I would inform all my former colleagues of their deception.

I've been a customer for 21 years. I was laid off from work and called to get information on paying off a loan. Made a payment of $500 based on the incorrect information they gave me. So I made the payment when it wasn't necessary and I'm out of work and couldn't afford a $500 payment for no reason. Customer service has been horrible. Rude, they keep saying they'll call me back and never do, they won't let me speak to a manager or supervisor. I'm being polite, but they've been extremely rude and uncaring about their mistake. Horrible.

I've been a Fidelity customer for over 25 years. Recently, getting through to Customer Service gives me time to vacuum my floor and have breakfast. Moreover, the robot who picks up the call makes you jump through hoops or forces you to enroll in Fidelity My Voice. Will be exploring other options.

Customer of Fidelity for 25 yrs. Never bother them for anything until they sent me a text saying I tried to log in to my account too many times and shut down my account. Wrong! Could not get past the robot who answers phone because he isn't programmed to handle this situation. Asked for Customer Service or Representative and robot still demanded to know what the problem was. Finally I said "Phone number for Charles Swab please!" The phone began ringing and then I got the female robot who apologizes every 15 minutes for the wait. I left my phone on and went on about my business until 5:00 PM when I guess they closed or the phone went dead. If you like this kind of service (and headaches) Fidelity is your guy.

I have been trading options for 15 years and Fidelity would not turn on options trading ability for me. When I ask why, they give no reason other than "they can approve me". I asked many times, "for what reason am I not able to trade options from my account?" and get same generic response of "we cannot approve your account for options trading." Keep in mind, I am only asking to the ability to BUY options on my account, not margin or anything like that. BUYING an option is no different than buying a stock in terms of risk. The most you can lose on either is your original purchase cost.

Fidelity used to have great customer service. Answered promptly, knowledgable people and courteous. My last 3 times I've had to contact them - twice because their website offers only 1 opportunity to get your password correct - I have waited on the phone for a representative for over an hour. To talk to them about MY money! Unacceptable from any business, but downright shameful from Fidelity's high horse. Still good people when you get them, but I will be taking my investments elsewhere.

After 12 years with Fidelity, when I decided to review the 2 mutual funds I had in a Roth account with them, I noticed both funds had underperformed their respective indexes comparison over a 10 year period. In addition, I was paying Fidelity over $1000 in yearly "expense ratios." I decided to sell both and invest in stocks thru my own selection. I started asking a lot of questions concerning their return on the cash sweep accounts and decided to link an outside bank with it. Fidelity, unlike TD Ameritrade and E-Trade, would NOT verify small deposits to any bank accounts due to a "high risk of fraud." TOTAL NONSENSE!! They just want you to keep your excess cash with them vs earning a greater return elsewhere.

We couldn’t set our HSA accounts properly. They keep blaming others in organization. It’s been almost 3 weeks. They won’t set a corresponding bank. Nightmare service. Lack of communication. I don’t think they are set to service HSA accounts. We had real bad experience.

I am an intermediate experienced retail stock investor. I've only been with Fidelity for two months, but they have given me cause to wonder about a few things. These folks may be a good mutual fund company, but filling orders for customers like myself: not so much. I put in a limit order for an addition to my existing holdings before the market opened at a certain price that hit three times in the day. Neither one of those times was my order filled! I emailed them and they responded that there were other customers in line before me, and they must honor those ahead of me.

My son is disabled. I am the POA for him. I mailed in the POA paperwork, but of course Fidelity has not uploaded them and states that the post office has not delivered them. My son terminated his employment two months ago, and his fund were transferred to Fidelity. His original Retirement account was with ADP and his contributions were Roth investments, now with Fidelity they are set as Traditional. With this they are attempting to withhold 20% of the distribution Plus 10% early withdrawal.

I am retiring and I requested a rollover on my 401K plan so that I can move this to my Vanguard IRA account. I requested this on February 19, 2019. The funds was taken out of my account on February 21. I had over 2 million dollars on my account but I had to leave about 80K since I was 3 more months away from retirement. They told me that they will issue 2 checks, one is My Roth funds and the other is my pre tax funds. I paid $25 to get it FedEx overnight to me. I was told then that it will take about 5 to 6 business days when I first called them to request the rollover.

I could believe my eyes when I got a confirmation on recent two trades last week. I called fixed income department and asked to help me to buy US treasures with maturity in 6 month. I talked to two brokers on two different dates and both of them did a good job explaining how to find the security I wanted. They did it step by step and I have no complaints about it. I clearly saw exactly what I wanted was on the screen. In both cases I was asked if I want the order to be executed. I wanted to do it myself (it is like 2 clicks away) and did so.

I had a 457 IRA from my former employer with ICMARC. ICMARC handled my account flawlessly for many years with excellent customer service. The employer switched to Fidelity in 2018. During 2018 I tried numerous times to arrange my minimum RMD. I thought at one point I had spoken to someone who knew what she was talking about but I was mistaken. They ended up doing a double RMD costing me over $1000 in taxes. When I tried multiple phone calls and Emails to try to find out what happened and how to correct it, I got different incomprehensible gobbledygook from different agents. Fortunately I had a different IRA with another company (Vanguard) and rolled the account over. If I didn't have this other account, I would have been screwed.

If you’re looking for good customer service, RUN FROM Fidelity. We’ve been longtime customers and just recently had to use them to get a certified check to our car dealer to pay for a car. We were lied to by one customer service rep and his manager. The process was the WORST experience I’ve ever had with a financial institution. We are closing our account because of it. DO NOT give Fidelity your business.

I am trying to find out how to get a few payout and close my account with Fidelity. I am no longer employed with the company and they are telling me I cannot take the money that is mine. Can anyone help me with this situation?

I rolled over a 401k with over 100 thousand in cash. I was promised commission free trades for a couple years. I was about to put in an order and noticed a commission fee of 4.95. I called them about it and they said they'd handle it. I started my trading and made gains of 7% in six weeks. Then, I noticed a commission fee again with my latest trade. I contacted them about it and they claimed I was only granted 15 free trades. Total bull. Don't open an account with them.

Terrible service at Boylston Street Fidelity office. Systems are lacking i.e. phone services are subpar, long phone wait, on site services are subpar, online computer service is subpar. This is moreso a company problem than the actual people working there. But the staff need better support. They don't address account issues in a timely manner. Almost 4 months with a transfer of assets issues is a red flag of incompetence, poor training or severely overworked staff that can't use common sense to do basic task. Apparently other people are having these same problems so it's not an isolated issue. Seriously looking into another Investment service. Nonetheless while I'm currently still a customer until I find another firm Fidelity needs to fix it.

I brought four mutual funds at Fidelity, for security. I invested in mutual funds, not in individual stocks. Total approximately $1500000 invested. After one year, my invested account lost $50000. Fidelity Biomedical fund - $36.33/share at 1-22-18 change to $23.18 at 2-4-19, 25% drop. Fidelity European Fund, - $43.49/share 1-25-18, change to $33.70/share at 2-4-19, 25% drop!! Plus another two Japanese funds, about 20% drop. It is better than 25% drop. Fidelity Investments are more than welcome to find any future customer to put in 25% of their blood hard earning money into this kind of nonsense. I advise any new customers never choose this big liar company!

I am now 4 for 4 - misinformation conversations with Fidelity agents. It seems they are not training their agents well enough, or their system is too complex, or they have a high turn over. Was advised I could only take a distribution from my 401K ONCE a year, (this is not true.) I moved 1/3 of my 401K into an IRA so I could access it more often than the misinformed agent advised.

They are understaffed and the wait time on the phone to get to a representative is now averaging over 20 minutes. The first person on the phone is always a sales person who is trying to sell more services but cannot resolve or answer any questions. I am a 30 year customer who is ready to move to a company that values my time.

I've had my children's Fidelity account since 1999. Each one of them had over $850 at the end of 2018. When they transferred your money over to a new account due to Destiny closing, they only transferred over a couple of hundred dollars. They stated that it was because of past due fees that were not being taken out since 99 so they took over $433 out of one account and took over $500 out of another account, stating that this was all for back fees. I told them to send me a summary. The guy was really a bully over the phone.

Phone call after phone call to attempt opening an account and moving an initial amount of $50K. Their online system continually did not allow me to log in instead requesting I call. Each and every time I spoke with a rep they assured me all was fine and I could transfer funds and begin trading. This never happened. Fortunately their system had yet another glitch and my funds were never transferred. The last person I spoke with stated the account had been closed with no reason or explanation. "We do not have to give a reason and can close an account anytime with no notification". Be forewarned and do business elsewhere.

Do not trust what this company says. They are pukes. I moved and wanted my funds. I told them to send it to my new address. They sent me a confirmation email for my new address then sent it to the wrong address 4 states away. This was two checks one for 8 dollars the other for 5k. Then they said for their mistake they would overnight the big check to me. Instead they send me a check for 40 dollars. Spent 30+ to send me 40. I said, "That's not even suppose to be one of my checks anyways what are you folks doing over there?" If they cant get something right after 20 days do you trust them with your money?? No I'm telling everyone dont invest with Fidelity. They are incompetent.

After retiring in 2013 I began to consider alternatives for management of my 401K account. I had self managed the account for nearly 30 years with good results averaging a little over 7% annual return, but felt a professional management firm could do much better. My company used Fidelity to manage our 401K so I was comfortable with the financial advisor who managed our relationship. On his advice I chose Fidelity's Strategic Advisers to handle management of my 401K. In the first year annual review I was displeased with the return which was about 3% and expressed that in the review. The Strategic Adviser's team assured me that it was unfair to judge them based on a year's performance and I should give it a full market cycle which they said was 5 years.

My automatic RMD withdrawal failed, and it took 22 days for Fidelity to finally get me my withdrawal manually (they outright lied about when the check was sent). I decided to take all money out and move 401K to Chase because of withdrawal difficult with Fidelity. They have been sitting on my money since finally finishing the withdrawal on 1/10/2019 and I still haven't gotten the rollover check.

I tried to contact Fidelity Customer Service today (1-10-2019) because a transaction appeared on my IRA account that I had not authorized. Fidelity's phone system had me on hold for 15 minutes until I hung up. Their Customer Service is horrible. I am transferring my assets to another brokerage firm.

I finally decided to make my first big decision and open a brokerage account. I can say that the process was not easy and the online application was giving me so much trouble. When I did try to call in to get help the customer service rep was no help. The identity verification questions were ridiculous, how in the world am I suppose to know/keep up with My uncle's Ex wife and new Wife's Date of Birth? And if I tell the customer representative that I do not know that answers to the questions, why in the world would you try to ask me again? And then have the nerve to tell me that "I am not here to tell you what to know or keep up with, we can skip this question but this will be counted against you."

Fidelity handles our 401k. I requested an emergency withdraw. Received an email that it was approved and that the funds were on the way. 4 days later, they had sent over a thousand less than requested. I called and was told that they had a system issue and it's been worked on. I ask to redo the withdraw and was told, "No. Just give it a couple of days and it will be fixed or a new withdraw will be rushed out." No call. No email. How can a company who manages millions not be able to inform a customer of an issue and not even try to resolve the issue. Their customer service has no concept of an emergency withdraw. I had to argue with the CSR to have her redo the withdraw and sure enough, a week later, the funds are still not here and I'm now in serious trouble facing hundred in late fees and could possibly lose my home.

I am the caretaker for my elder uncle who is a disabled veteran. He had money in Fidelity account for many years. He requested a transfer out of Fidelity for another investment. Fidelity froze his account and continues to hold his money even after sending him a letter demanding that he close the account!!! At this point the account is unable to be closed and account frozen - Today we will file a civil suit in small claims court in an attempt to retrieve funds. AVOID FIDELITY and use Vanguard!!! I believe Fidelity is (making it hard) punishing my uncle for removing funds.

I was opening a business account and had a lot of back and forth, not having a clear understanding of what documentation was needed to open the account. After several phone calls and several faxes I finally talked to a lady by the name of Steffanie **. She was awesome. She listen to me and took on my issues and promised to help. Even though she didn't know all the answer she went out of her way to get me the right answers. She even offered to follow up with me regarding my issues, which she indeed did. I realized that it really depends on who you spoke with at customer service. My one star experience was turn around by one employee that helped me get the account up and running. My recommendation to the company, assign every new client a person of contact to help them through the account opening process, especially for business accounts.

I have been trying for over 1 1/2 hours to get a human on the phone so that I can get them to stop mailing material to my physical address instead of my mailing address. Was # 91 in the chat queue! Never do business with this firm. Do yourself a favor and look at their overall star rating. On a 1-5 they are rated 1 1/2 stars, only because you have to give at least 1 star in order to have your review processed. Otherwise, I'm sure they would be rated less than 1 star cumulatively.

I have tried two times now to report the death of a relative who was a policy holder. Both times I was instructed to call inheritors services or some such department and I have yet to get through. Fidelity has billions of dollars in investments and they can't hire more phone representatives? Not everything can be done online! And what about those people who don't use the internet - plenty of elderly people are in that position. It seems to me that once they get your money, good luck getting it disbursed.

I am not well versed in finances, but setting up an account online was easy. Fidelity Go allows me to invest the way I want without having to learn and select everything myself. It automatically makes changes based on my age and preferences for risk. I spoke with Lina over the phone to set it up and she was incredibly helpful!

I have been a Fidelity customer 20 years. I don't know what happened. Worst service ever!!! I am trying to open account for my mother and every time I call they waste my time disconnect. Do not open an account here???

1 hour and waiting. First call got disconnected after asked to be put on hold and 30 minutes in!! This is the worst service ever... They are just able to survive because most companies work with them for workers' benefits. Stay away from them if you can!

How could this happen? My account history shows the amount and the date for disbursement of my required minimum distribution from my retirement account. I relied upon Fidelity to accomplish their promised disbursement, but it did not happen. If I had not decided to check online I would not have discovered that my disbursement fell short by $2800 and my husband's disbursement by over $600.

I have several accounts with them and will be moving them all as soon as I can. Been in the market for over fifty years and never had a brokerage company this unreachable. Tried to call them for three days and waited over thirty minutes each time without ever reaching a human. When I logon there is no send button in the message center. There is no phone number given to me that reaches a human and their automated system is trash.

I have never experienced any of the problems listed. 30+ year customer - it is the only brokerage house I trust. They walked me through many transactions over the years - rolled FOUR 401ks to them, setting up a recent Self-Emp 401k... They know their systems, products, and how to treat customers.

It has been an awful experience. I have all property paperwork and they will tell me nothing that I need or have I received anything saying there was a beneficiary or to his estate. I think they should follow my dad's will and I was informed today that no one will tell me anything SO I WONDER WHY A WILL WAS EVEN written. I have made several calls and complaints with no resolved issues and on top of his death and this I think was extremely unacceptable. I do plan on filing a complaint with the BBB concerning this. I thank God my money is not with this company. Advice think twice before investing with Fidelity.

I called earlier today, waited 23 minutes for an advisor. I noticed that charged me an additional $50.00 to place a trade. I have been on hold for 45 minutes now. Here is the problem; I did not have enough funds to make that trade. Any other time I didn't have enough funds, it was rejected. And, I would have to change my order. Only after seeing the 54.95 charge for a 320.00 transaction, and realizing there was not enough to cover that trade, WHY WAS IT EXECUTED!!?? It is now 47 minutes on hold. DO NOT WASTE YOUR TIME WITH A COMPANY THAT IS SO ARROGANT AND GREEDY.

Fidelity consistently proves to be noncaring of its customers and unaware of the tax implications of closing a 401K plan. After following their customer services instruction, completing all the forms, including one that limits the withholding tax, they still managed to get it wrong. Like many other complainants, after several months of inquiries, a formal complaint issued and support from the company 401K plan administrator, Fidelity still stands by their position that the withholding tax was correct and was not willing to make any restoration for withholding double the amount of tax than they should have.

I was terminated from my job on 11/29/2018 due to a chronic illness that prohibits me from performing my duties. An outside vendor denied my FMLA and short-term disability, so without an approved leave, I was let go since I have been unable to work for four months. My former employer requires a 21 day waiting period to withdraw 401K funds to make sure all payroll and contributions are correct before a lump sum payout. Because I have not worked in four months and am in dire financial need, they contacted Fidelity and waived the waiting period. This process started 12/02/2018.

I'm moving my portfolio to Vanguard due to Fidelity's abysmal customer service. Fidelity's inability (or unwillingness) to properly investigate and correct their $6,000 error on my 401(k) just cost them my entire portfolio. Fidelity's customer service folks appear to be either that uncaring or that unprofessional. I realize that $6,000 on a larger account is tiny, but I expect, as should you, that financial services companies be accountable, and deliver on their FIDUCIARY RESPONSIBILITY to properly investigate and correct their errors, no matter how small.

I've had accounts with Fidelity for over 20 years simply because this is the company my employer chose to use for our 401ks and pension. Over the years I've opened other accounts with Fidelity as well -- but I have learned to never trust any information given to me by Fidelity employees because they are often wrong and uninformed. On several occasions, I have had to inform the Fidelity employee about Federal rules and regulations that affect IRAs and 401ks because he/she was unaware.

Compared with opening an IRA with Vanguard, Fidelity is terrible. Poorly organized webpages and cumbersome process. Just unfortunate that Vanguard still has a 3K minimum to open a Roth. I would think that Fidelity would have this process much more user friendly.

My father passed away September 27, 2018. It's going on 3 months since the day. I've spent the last two months having to deal with the miscommunication and incorrect information given by several representatives. It's taken 9 calls and diligence on my behalf to (maybe come to a resolve). I was told there was no time requirement once a claim for payout was submitted. (Wrong.) There's 30 days to complete the necessary forms. I asked for the form to be mailed; 2 weeks later, 3 calls - no form. Come to find out the form could have been printed from their site. This alone delayed the filing process over 2 weeks. Nonetheless, the claim was received Nov. 21, 2018.

I sent in a properly filled out pension lump sum request on 11/7. I requested a rollover to an existing Fidelity IRA and included the account number. There should have been no tax withheld. I received a check at the end of November with 20 percent tax withheld. I called, Fidelity admitted the error and said it would be fixed. Yesterday I received another check for the full amount with no instructions on what to do with it.

Call hold for an hour 12/4/18. What is the problem? Need human beings to answer calls not machines!! Got through twice after long wait and none of them can answer my questions! Still have to wait and don't know how long to it takes to resolve. I have been long term customer with Fidelity but I guess I have to think it again.

Followed several "blind alleys" before giving up on the website. I was directed three time to options which then popped up as Not Available At This Time. Finally after enduring over half an hour of atrocious scratchy "on hold" music, (They should send this to the CIA, waterboarding would be immediately obsolete!) I finally was transferred to someone who seemed to know what they were talking about. A lot of time was wasted.

I am furious!!! I was clearly advised approximately two weeks ago that in order to open a Roth IRA as intended, I would have to roll-over my existing State retirement account funds into my 401K plan with my current employer first. Now that that has occurred, their representatives tell me that those funds are inaccessible and cannot be rolled over into a Roth IRA because they've been rolled over into my current 401K? I did precisely... PRECISELY what I was advised to do to ensure that I have access to those funds and now they tell me that those funds are cannot be made available to me because I did exactly what they advised me to do. All "Charlie" could do is offer an apology.

They keep giving me the runaround. I gave them my address 3 times and they still sent it to Kentucky. I give them a 0. I have never had this type of problem with any company. They're just not professional. They lie on the phone over and over again.

For starters, there is not enough employees so wait times are too long. There is no ability to look at multiple accounts on your account so you have to be transferred everywhere. Some representatives are unscrupulous so document your entire conversation. You won't get the conversation in e-mail and even though they say they record the conversations, they won't bother to go back to the date and time that you called. Their mistakes and total disregard for timely communications will make you lose money. You can only get your records by mail. My last letter from them to me took seventeen days. Use another brokerage.

Fidelity keeps clients on the phone for hours. Seems like they need more staff. When I tried to get my accounts out of Fidelity, they kept restricting them so I could not complete the transfers. I spent hours trying to straighten it out, and each time I did, I had to call back as it was not taken care of. They would also not allow me to look at my own accounts unless they mailed the statements. This caused me to be unable to look at my own money or make needed trades.

Been trying for going on 2 hours to get someone to answer the phone about my mother's IRA. All I get is a recording saying a representative will be with me shortly. I think the CEO should try using her system and then she would fix it. I was going to use Fidelity, but I probably go somewhere else that will answer the phone.

Every single interaction has resulted in hours of extra stress and time! It took 2 weeks to set up an account due to their errors. Today I am finding that a wire transfer committed to Last Week has not gone through "because the agent did not have authority for that amount!" Are you kidding me!!! Another wanted hour to handle, and, their policy is not to apologize. Do you really want this in your life? I don't! Total incompetency.

Started with Fidelity in 1994 - promises promises. Promised that I was “on track “ for a long time... Then fell off - all from THEIR advisement a couple of years ago. Pulled my money out - horrible terrible company to trust. Watch out for getting involved with the annuity account - that’s only good for Fidelity - can’t wait for 3.5 years to pull my money out!! Thanks Fidelity for absolutely NOTHING! The worst investment company!

Had a 401k loan that I am tried to pay off. I read the instructions online and called to speak to a Fidelity representation who gave me incorrect information on the payoff amount. Sure enough I have a balance after my payoff was received. Spoke to two Fidelity representatives who acted like this is MY fault I did not pay off the entire amount. Said I should consider interest with the payment. I told them they obviously don't value me as a customer because I received incorrect information from them in the first place. They are unapologetic and don't care. I was treated rudely by the representatives as well.

I had called Fidelity a couple of times to get the timelines of when funds would be available to me when I close my 401K account so that I could roll over to an IRA in a different vendor. Both the times, they told me that I would have the funds in 2 days of closing if I went for the expedited processing. I had closed my account on 10/22 and according to them I was supposed to have the funds with me on 10/24. When I called on 10/24, they tell me that I will not have the funds till 10/30. I need these funds in another company by 10/29, barring which I have a financial impact of around $30K. I had called them on 10/24, 10/25 and 10/26 and each time they give me a different response. Also they do not give anything in writing. Even though they have had issues on their end, they just DO NOT DO anything to expedite it. They just DO NOT care about their customers. Stay away from them.

Been with them 5 years and have pure hell. “Advisors” are call center employees with a daily phone quota. There is not a worse company in the world than Strategic Advisors... They lied to me about investing in a fund and later denied it. Poor returns, no advice. The phone consultants have a standard line if you disagree with them and that is "we don’t understand what you are asking”. Absolutely disgusted with them. I was told by three different people that Strategic Advisors does not talk to customers. Only a call center employee can talk to you. Fees are high, non informative reports and generally they are not interested in customers. Too big, I guess. Please do not use them. Wasting your time and risking your savings. They do not care about your security.

This has to be the 80's all over. This company has it scheduled. If my 401K does ever show an increase, the week a scheduled deposit is due habitually it is gone times 2. You would think that with the employer contribution it would be semi-safe. Forget that too. I am down thousands of dollars this year. Oh and get this they have the audacity to show a positive percentage increase on the top of the page - only when you mine down to the very bottom is reality shown! Pick something - anything else.

My doctor says I need a simple surgery to fix a problem with my toes, otherwise I could get an infection and therefore lose my toe, my foot, or my leg. I don't have the money for this surgery and my insurance says they won't cover it unless I pay $1,000 upfront plus 20% of the bill. I don't have that kind of money, I BARELY pay rent as it is. It's bad enough they take money out of my pay for this idiotic 401K, and now that I NEED money for foot surgery, I can't even get any of MY OWN MONEY from MY OWN ACCOUNT!!! They want to give me a LOAN (!!!), which I can't afford because I make a low wage as it is, and having all these medical deductions for insurance is a huge strain on my pay in the first place!!!

My father passed away on 9/19 and had a Trust for my Mother at Fidelity Investments. I talked to the Inheritor Service Group (ISG) on 9/20 and they let me know everything -- I thought -- I would need to provide in order to transfer the Trust in my name as Trustee. After waiting to receive the death certificate, I sent all specified documentation to the ISG electronically on 10/1. I confirmed they had received the documents and that they looked okay. I tried to get them to do a one time transfer from the trust to my parent's linked checking account so my Mom would have some money to pay bills, but they said they couldn't because it was a trust.

I used Fidelity for the longest time and one day I woke up and they froze my account for no reason other than they thought my account was suspicious. They steal several thousand dollars from me and won't release it. Do not trust these criminals. Money moves in but it doesn't move out. You cannot trust them with even $100.

Can't log on. Call 800#, break through to a human; they always want to blame your computer. I can get Nasdaq, Zack's, EVERYTHING ELSE, but computer says: WAITING FOR FIDELITY until it TIMES OUT. There essentially is no tech support. They know of no problems ever. They ask for your account number, but I can't log on to get it! Pulling my $600k+ and Ben at tech support says ok!!!! And hangs up!

I had been using Full View for many years when Fidelity rolled out the new "Improved" version a few months back. I used it to track everything financial, Cash flow, income, expenses, etc. Now all of my history is gone except for about 12 months worth. The expense logged have errors (many duplicates). The income feature does not work at all. All of my expense categories were deleted/replaced with some default values. Now I cannot even access it using Microsoft Edge Browser!!! I have called and emailed many times. Walking the Fidelity rep through all of the issues I have encountered, they have stated they would get back to me and do not. The quality of this new release is abysmal and the customer service surrounding it is absolutely terrible. I cannot believe an institution managing billions or trillions of $ cannot deploy a financial reporting application that works.

After I contacted individuals up the chain, Fidelity resolved the issue, and honored the closing prices on the day of the transaction.

Warning: After more than a decade of using "Full View" application to manage and track all our finances, Fidelity decided to BLOW EVERYTHING AWAY INCLUDING HISTORICAL DATA and replace Full View with a junk application that shows few signs of pre-release testing with real customer data. NO WARNING of the complete Replacement... Data and All! Their Technical support is slow to respond and even slower to fix problems. In addition, there are apparently NO plans to have all the features of the old system and essentially nothing new. Obviously somebody's idea of a cost reduction! I do NOT RECOMMEND!

Opened account, funded it with 100k transfer, then they closed the account (without warning or explanation). I have to snail mail them bank accounts to prove ownership of money. I assume I'll eventually get my money back.

Three weeks ago I decided to open a trading account and change my current broker. So, I thought it will be easy like any other online broker Ally, E-Trade, etc. But actually, it wasn't. My account was locked after a day. I had to call and I did. I called more than 10 times, every time for an hour behind a line, and every time everything was set to zero. I needed to explain the past phone calls with the previous agents. I faxed the requested documents more than 8 times. They never received it while I had the confirmation of the deliveries.

I would like to warn everyone about the experience I have personally had with Fidelity. I was appointed my mother’s financial conservator by the Georgia Probate Court, due to her being in long term care with an Alzheimer’s diagnosis. The court provided letters of conservatorship and a final court order. As with the rest of her financial accounts, I provided Fidelity with these documents. I went to a local office, completed the required paperwork and submitted all of the court documents via that personal visit to their office.

I opened an account online last week (brokerage account, joint account with my wife). Ordered a electronic transfer from my bank ($2,000). After I completed this, I went ahead and bought a mutual fund (it allowed me to do it right away, I assumed the order would be completed only after the funds were available in the account). Three days later, I checked the account online I saw a balance of $13. Curious about the rest of the money I called them. They said my account was “frozen” and that I needed to send a copy of my wife’s ID via fax to “remove H8” (whatever that means). I also learned they cancelled the electronic transfer because of this, so the money never left my bank. I sent the fax immediately after, and connected with them via chat to make sure all is good. They confirmed, and said issue would be resolved in 24-48 hours.

They blew my 15 years of work out of the water. I had customized the stock categories in Fidelity's Full View online banking system, and had thousands of transactions that were categorized correctly. Now, without warning, Fidelity has cut over to a new system - eMoney - and they are all re-categorized in eMoney's standard way - so an enormous amount of my information is gone. It gets worse: I had years of history in the old system. Now I seem to have nothing older than 18 months. I trusted Fidelity. They have kicked the legs out from under me. I am moving my $350,000 of investments somewhere else. I have never felt so betrayed.

They locked my accounts without saying anything. I've gave them a lot of documents they wanted, but still failed to satisfy them. It seemed like I had to give them my DNA test to prove my identity. NEVER do business with them. As soon as they got your money, they would do whatever they wanted, including locked your account without notifying you. It's not about what they verify, it's how they verify too.

I had an account with Fidelity for over 30 years and always had positive experiences with them. However, two and a half years ago they froze my accounts because they were "concerned" about a transaction I was making. I have always self managed my accounts and it's true that there was significant risk in what I planned to do. However I was willing to accept the loss if it didn't pan out. I made many other decisions that netted a great deal of money, so it was really no big deal to me. My account rep questioned what I was planning to do with the money, but I told him several times it was none of his business. This was not satisfactory to him and he apparently spoke to someone who authorized a freeze on my accounts.

Once Fidelity has your money, it becomes their money. You will literally have to give them a DNA sample to get access to your money. My mother had an IRA with Fidelity and she passed away, with all four heirs listed on as beneficiaries on her account, with the exact percentages each one was to receive. This was in 2014. It is September 2018, and I am still trying to get all four heirs inherited IRA's straightened out. Where is the option to give a company zero stars? Even though they had been sent the required paperwork, completely with the 2 hour phone assistance of one of their employees, Fidelity failed to issue all four of our Minimum Required Distributions back in December, which had to be done by December 31st to meet IRS regulations.

They turned what could've been a fantastic success into a life-threatening nightmare with their negligence to inform me of the countless restrictions they place on a new account which require you to call in and get your account "coded" for every little thing. They'll randomly remove the buying power from your account during a buying opportunity and restore it when it's gone so you are left emotionally broken and end up making poor decisions from thereon out. Unapologetic and negligent customer service. I wish I had never used this brokerage. The ordering form is slow and resets with every selection you make, leading to a high chance of making an error in your order. Not for day traders.

I had an investment and a payroll account with Fidelity. One day, suddenly Fidelity closed down my account without any notification given to me. My use of the service did not change at all, I received my payroll through them and seldom I used my investment account. I called customer service several times to inquire about the reason for closing my account. They would tell me there is no way they can look up or tell me the reason for closing my account. One of the phone tellers straight up lied to me and told me to mail in extra paperwork.

Fidelity Charitable Gift Fund. I am writing this letter/review of Fidelity Charitable Gift Fund today as I felt the need to spread the word on what just happened to me. Back in 2000 a gift fund was set up both in my name and my father’s name, 2 separate accounts, $25,000 in each account. At the time I thought it was an excellent idea and I embraced the fact that we saved money on taxes and we could turn that savings around and give it back to those charities of our choice.

Fidelity Charitable Gift Fund. I am writing this letter/review of Morgan Stanley Charitable Gift Fund today as I felt the need to spread the word on what just happened to me. Back in 2000 a gift fund was set up both in my name and my father’s name, 2 separate accounts, $25,000 in each account. At the time I thought it was an excellent idea and I embraced the fact that we saved money on taxes and we could turn that savings around and give it back to those charities of our choice.

A while back, my kids and I decided we would be moving our investments from Capital One to your services due to the upcoming changeover to E-Trade. However, since we opened those accounts, we have not been able to access them because Fidelity locked them up because they seemed to think someone was trying to access our accounts... that we created... at the same time we created them. It has now been quite a while. Regardless what I may think of E-Trade, I never had this problem in over a decade I have been with Capital One (and the investment broker that sold out to them before that). I cannot even sign on to send them a message!!! It is truly frustrating.

Fees were ridiculously high for an underpaying managed fund. My managed account with Schwab, same time period, was 7%, zero fees. So disappointed that I gave Fidelity 40K to manage, and almost half of the little I made went to their fees. Go elsewhere.

When I opened up my Fidelity accounts, the website indicated that all I had to do was fill in all the fields with correct information, and it did not disclose that once my accounts were open and funded, my funds and accounts would be frozen until I visited a brick and mortar Fidelity office with my driver's license, a copy of a bill with my address, and documentation of where my deposit came from. I was not even able to back out and have my funds returned to me without having to interrupt my day to gather the documentation and deliver it to the branch office. I followed all the instructions and filled in all my information very carefully and funded my accounts exactly the way the site and app specify, and I had absolutely no indication that all the extra steps would have to be taken in order for me to have access to my nest egg. I was tricked.