Mastermind.com Reviews
formerly Dean Graziosi
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About Mastermind.com
Mastermind.com is the brainchild of Tony Robbins and Dean Graziosi’s 60+ years of success in the sell-what-you-know industry. With just a monthly subscription you get exclusive access to a library of resources designed to help you follow their formula for thriving in the knowledge industry. Your subscription includes 70+ original courses to guide your growth and momentum, new monthly releases, live training sessions, and a supportive community on the same mission as you. Mastermind.com is the #1 platform for helping anyone turn their expertise into impact.
- 14-day $1 test drive of program
- Highly qualified speakers
- Interactive events
- No guarantee that the courses will suit your needs
- Can be technologically challenging
Mastermind.com Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 29, 2025
I canceled my service prior to the renewal and have repeatedly asked for a refund and been given the runaround numerous times and have yet to get it refunded. I am usually all in on anything Tony Robbins, but this one has been truly disappointing. The platform is somewhat confusing and Dean likes to give pep rallies but rarely gives tools you can use.
Dear Wendolyn,
We are so very sorry to hear that this has been your experience. Please know our team has reached out via email to support you directly with your concerns. At this time, your payment is in active dispute review, which unfortunately removes our ability to issue a refund. We truly apologize again for the frustration. Please know once the dispute status is lifted, we will process the refund. Thank you for your patience and understanding.
With warmest regards,The Mastermind Team
Reviewed July 24, 2025
I signed up for the VIP service during an event in May, paying $1 via Apple Pay as a trial. The transaction was immediately refunded, so I assumed it might have been a website issue or that it was going to block my bank account.. Since no charge went through, I wasn’t aware the subscription had activated. I recently discovered I had been billed $97 for two months of membership—despite never receiving VIP access or knowing the subscription was active. When I reached out to support and explained the situation—complete with a screenshot showing the $1 refund—they only offered a one-month credit, citing their refund policy.
It’s not about the money, it’s about the principle. Consumer experts note that unused subscriptions are frequently refunded when politely explained with proof, especially if the customer never accessed the membership. I’ve attended Tony’s events before and have always had great experiences. After this, though—with minimal response from support and refusal to refund the full amount—I’m left speechless. I will be filing a complaint through the BBB.
We’re truly sorry for the frustration you experienced when canceling your membership. We can confirm we have now processed the refund for your second payment, and you should see it reflected in 3–5 business days. Your trust means the world, and we’re committed to earning it back. Would you kindly consider revisiting and updating your review? It would mean the world to us. We truly apologize again for any inconvenience this may have caused.
Warm regards,
The Mastermind Team
Reviewed July 23, 2025
Reliable Support with Room for Improvement. As a Mastermind member, I consistently receive responses whenever I reach out to their team, which I truly value. The reliability of their customer service is excellent - they never leave you hanging. My only suggestion for improvement would be faster response times. While they do get back to you, quicker turnaround would enhance the overall experience significantly. Overall, solid support that you can count on, with potential to be even better with speedier communication.
Thank you for taking the time to share your kind words about your experience with our support team! We’re truly grateful for your trust and are so happy to have you as part of our Mastermind family. Knowing that you feel supported means the world to us. Your feedback on response times is deeply appreciated. We're always working to grow and improve! Thank you for being on this journey with us, and we’re here for you every step of the way!
With heartfelt thanks,
The Mastermind Team
Reviewed July 17, 2025
Watch out for a scam. I was enrolling in a FREE Tony Robbins and Dean Graziosi event. During the enrollment process, you could donate $1 to Feeding America, where it is not clear that you are also subscribing to a monthly $47 membership. Terrible scam. It took me a couple of months to realize I was paying for a subscription I wasn't aware of - read the fine print. I requested a refund but was denied. Don't be a dummy like me.
Dear Andrea,
We are so sorry for the frustration you experienced when canceling your Mastermind.com Monthly Membership. Our team has processed your refunds, and you should see them reflected in 3–5 business days. Your trust means the world, and we’re committed to earning it back. Would you kindly consider revisiting and updating your review? It would mean the world to us. We truly apologize again for any inconvenience this situation may have caused, Andrea.
Warm regards,The Mastermind Team
Reviewed July 2, 2025
Mastermind support has always gone above and beyond in asking the right questions on the issue facing, extend full support, make sure that the issue is resolved and also if they can do anything else. It has been a pleasure to have such caring support team members who are looking forward to serve others with whole heart. Thank you.
Dear Priyanka,
Thank you so much for your incredibly kind words and for taking the time to share your experience with our team! Your heartfelt words truly mean a lot to us. Knowing that you’ve felt cared for and supported every step of the way is exactly what we strive for. We are deeply grateful to walk alongside you on this journey, and your appreciation inspires us to keep showing up wholeheartedly for our members every day.
With deep thanks and warmest wishes,The Mastermind Team
Reviewed June 16, 2025
I paid $1 for a VIP access to Tony Robbins event but NOT made aware that this would automatcially enroll me to a service for $47 per month. This was underhand and as as no service was provided I have contacted my bank to withdraw the funds. This is a very uncomfortable outcome to what I preceived to be an open, upfront and honest organisation. I was wrong.
Dear Al,
Thank you for taking the time to express your concerns. We deeply apologize for any inconvenience you’ve experienced. We want to ensure we address your concerns in the best possible way. We've contacted you directly through Consumer Affairs to provide personalized support. Once we have more information, we can further look into your account. Please don’t hesitate to reach us at support@mastermind.com. We look forward to your response!
Sincerely,The Mastermind Team
Reviewed June 12, 2025
I just love how this entire business is structured. The team is incredible. They are super friendly and very helpful. Everything is done in such a timely manner. I love giving them my money!! Thanks again to Dean, Tony and team for doing what you do!
Dear Nate,
Your kind words truly warmed our hearts! We're beyond grateful for your kindness and for recognizing the heart and effort our team puts into everything we do. It means the world to know you feel supported and appreciated by our support team :)
Thank you for being such a valued part of our Mastermind family! We’re honored to support you and cheer you on every step of the way, Nate!
With deep gratitude and appreciation,The Mastermind Team
Reviewed May 27, 2025
Mastermind.com is a fabulous program with unbelievable motivational speakers. I signed up for the 1-year program for $997 about 10 days ago. When I signed up there was an opt out clause saying I could cancel within 30 days and get a full refund. Canceling has been impossible to do. Their online instructions did not work and I was unable to get a live person. So disappointing. Be careful when you sign up and be sure you want it, because they make it extremely difficult to cancel.
Dear Buki,
We’re truly sorry for the frustration you experienced when canceling your Mastermind Business System. Our team has processed your refund, and you should see it reflected in 3–5 business days. Your trust means the world, and we’re committed to earning it back. Would you kindly consider revisiting and updating your review? It would mean the world to us. We truly apologize again for any inconvenience this situation may have caused, Buki.
Warm regards,The Mastermind Team
Reviewed May 25, 2025
I reached out with questions at a time I knew was super busy for the customer support team at Mastermind. I was blown away at the speed of the respond, the follow-up the day after, and the detail of their helpful response. My questions were answered and my issue resolved super fast and efficiently. Incredibly impressive knowing how many emails they had to be getting during an a big online event weekend. They never cease to impress me with the quality of the service and products! Many thanks!
Dear Bobbi,
Wow! Thank you so much for sharing about your experience with us! We are so thrilled to have you in our Mastermind family! Knowing our team could help you so swiftly and thoroughly during the Thrive in 2025 event warms our hearts. Your trust and excitement fuel us to keep delivering top-notch service and products. Thank you so much for being such an incredible part of our community. We’re honored to support you on this journey! :)
With heartfelt gratitude,The Mastermind Team
Reviewed May 17, 2025
Mastermind.com support is awesome, effective and speedy in their servicing my needs!!! I emailed them last afternoon and received a response immediately. Shortly thereafter the resolution was provided. I was able to complete my purchase first thing this morning. They even followed up seeing that I was able to make the purchase and welcome me to the community.
Dear Kim,
Thank you so much for your extremely kind words! Your warmth and appreciation truly mean the world to us. We’re thrilled to hear that you felt supported and welcomed by our customer care team. It’s an honor to walk alongside you as you begin this powerful new journey, and we’re so excited for all that’s ahead. You are a cherished part of our Mastermind family, and we’re here cheering you on every step of the way!
With heartfelt gratitude and excitement,The Mastermind Team
Reviewed May 16, 2025
I am new to Mastermind. I have contacted them on a few issues. They were spectacular! The customer service is top-notch! I had been on a trial of their site and had a question about it. Not only were they quick with a reply, it was explained in an efficient and professional way. They took the time to research their answer and let me know what information I needed. I chose to stay with Mastermind not only for the content, which I highly recommend, but because they have terrific customer service. I HIGHLY RECOMMEND MASTERMIND!
Dear Heatherann,
Wow! Thank you SO much for your kind words!! We're beyond grateful to have you in the Mastermind family :) Your kindness and excitement mean the world to us! It’s truly our absolute joy to support you, and knowing our team made you feel cared for and assisted fills our hearts. Thank you for putting your trust in us! We can’t wait to cheer you on every step of your journey, Heatherann!
With deep gratitude and warmest thanks,The Mastermind Team
Reviewed May 14, 2025
Knowing that you have a lot of people turning into this three day event, but you managed to take the time help me resolve my thing so that I can prepare for that seemingly valuable event. And I understand. That there’s going to be a lot of things that y’all have to do, but you made it really simple for me and I appreciate it. No words of mine can sum up your commitment to the individual that goes along way. Many thanks, Miranda.. Jeff~~
Dear Jeff,
Your kind words have truly warmed our hearts! We're so grateful you took the time to share your experience with us :)It means the world to know that Maranda and the team were able to assist you, and we’re thrilled to hear that you’re joining us for Thrive in 2025! We pour our hearts into what we do, and your appreciation means so much to us!
Thank you for being part of our Mastermind family, Jeff! We hope you're loving Day 1 of the event!
With heartfelt thanks,The Mastermind Team
Reviewed May 6, 2025
I had registered for this presentation of Thrive in 2025. Then I was looking through my emails and realized I had never received my email for it. I went out to their FaceBook page and sent in my dilemma. I received an email from the Mastermind group requesting additional information, which I gave to them. They were able to locate my registration as I had misspelled my email address for it. Mastermind was able to get it corrected and I then got my information reset! Thank you so much Mastermind for finding me!
Dear Jennifer,
Thank you so much for your kind words and for taking the time to share your experience with us! :) We are so happy to hear our support team could assist you with your registration for the Thrive in 2025 event! We are so grateful to have you as part of the Mastermind family, and we can't wait to see you at the Thrive in 2025 event next week!! If there’s anything else we can do to support you, please just let us know! We are here for you!
With gratitude,The Mastermind Team
Reviewed April 29, 2025
I have come back to Mastermind to launch my product. The platform has become a one and done place where I have all the resources of tech I need AND a support team that is truly available when I need it ---which is often not typical business hours.
Dear Susanne,
Thank you from the bottom of our hearts for your kind words! We’re so grateful you’ve returned to Mastermind, and it means the world to know our platform and support team are supporting you in launching your product. We’re so grateful to walk this journey with you, and our team is honored to be there for you. You are such a valued part of our Mastermind family, and we’re cheering you on every step of the way!
With heartfelt gratitude,The Mastermind team
Reviewed April 22, 2025
As a designer of software, furniture, and courses, I owe a great deal of my success in the latter to Mastermind. I originally turned to their program for inspiration, hoping to navigate some difficult circumstances and clear my mind of unproductive thought patterns. What I found was far more than I expected. After working with their materials for a few years, I’ve not only designed a high-quality course but also built an entire business around it. It was a tremendous amount of work and an achievement beyond what I had first imagined.
One of the standout aspects of Mastermind is its ongoing relevance. It’s not a program you simply “complete”; rather, its materials consistently meet you where you are in your journey, offering guidance from ideation to design to implementation. The combination of insightful resources, powerful software, and exceptional support has consistently exceeded my expectations. Mastermind’s support team deserves particular recognition because no company I’ve previously purchased from felt as invested in my results.
Whether I needed help locating materials, using their software, or integrating my systems, they responded with kindness, patience, and thoroughness—no matter how complex or mundane my requests. Their approach is always compassionate, ensuring that even when I felt stuck or frustrated, they provided the assistance I needed with genuine enthusiasm. Beyond one-on-one tech support, the program offers group sessions where users can receive guidance even when you're unclear where your confusion is because you watch others receive help. It’s reassuring to see that people with all levels of experience are treated with the same degree of respect and encouragement.
While Mastermind-hosted events can occasionally become overloaded, leading to slower response times or occasional miscommunications, this simply serves as a reminder that they are human—which, to me, adds to their authenticity. While Mastermind is a premium service, the value it provides is undeniable and there are offerings at all levels. The depth of content, robust software, and unparalleled support make it a program that truly delivers. If you’re looking for a system that doesn't promise success but actively helps you achieve it, Mastermind is worth the investment.
Thank you from the bottom of our hearts for your incredibly kind words! We're beyond grateful that Mastermind has played such a pivotal role in your journey, helping you not only design a course but also build an entire business around it. Your words about our support team, the ongoing relevance of our program, and the dedication we put into each interaction deeply resonate with us. We're truly honored to be a part of your journey!!
With deepest gratitude,
The Mastermind Team
Reviewed April 20, 2025
My experience with everyone that is part of the Mastermind Team over the course of I am guessing at least 10 years has been nothing short of Amazing. We have all dealt with customers support with a myriad of companies that let’s just say fall way short of expectations and you walk away feeling like they couldn’t care less. But with the whole Mastermind Team you’ll walk away knowing that they truly care and will go above and beyond to help you get to a better place in life and to reach your goals without making costly mistakes.
They have a lot of programs depending on what you are looking for to help you get to where you want to go and to maximize your time and energy and effort. I guess to sum it up you can’t go wrong with Dean Graziosi and his partner Tony Robbins and the staff that they have put together is topnotch and they respond in a very timely matter when you email them which is a great experience. Give them a try and see what they can do for you and I believe you’ll be glad 😀 you did. Good Luck Everyone.
Dear Scott,
Wow! Your kind words truly mean the world to us! Thank you so much for taking the time to share your experience with us! We're beyond grateful for your continued trust and kindness over the years. Knowing you’ve felt genuinely cared for and supported by our team is everything we truly strive for. Thank you so much for letting us be part of your journey! We’re so grateful to have you in the Mastermind family!
With heartfelt thanks,The Mastermind Team
Reviewed March 18, 2025
I sent an email to the customer service team and received a rapid response with a better than expected solution! I emailed them back to say thank you and promptly received a response thanking me! The team was very warm and positive, and I felt heard and “seen” through our email correspondence. Thank you Mastermind Team—YOU ROCK!
Dear Charity,
Thank you so much for taking the time to share your experience! Your kind words truly mean the world to us! We're so grateful for the opportunity to support you, and knowing you felt heard, valued, and uplifted brings us so much joy. Our team strives to provide not just solutions, but warmth and connection, and your appreciation means everything to us. You are a valued part of our Mastermind family, and we’re cheering you on always!
With endless gratitude,The Mastermind Team
Reviewed Feb. 14, 2025
Thank you so much for your attentiveness to my experience on the MM App, particularly with my conscious interference. Your kindness is wonderful and somehow it shifted overnight for me. GG is excellent and I am glad to further my experience with you all. I could not see GG, It somehow showed up as a blank page on my end. On the MM end, everything looked right. LOL, I must have been jumping to a parallel universe. It is working wonderfully today.
Dear Stephanie,
Thank you so much for taking the time to share your experience with us! Your kind words truly warm our hearts!
We are so happy to hear that our support team was able to assist you and that GG is now working wonderfully!
Thank you so much again for taking the time to share your experience, Stephanie. You are such a valued part of the Mastermind family, and we’re always here for you, cheering you on every step of the way!
With heartfelt thanks,The Mastermind Team
Reviewed Feb. 9, 2025
Just Abuse! They don't hear anything you say, just SPAM and abuse. You can't unsubscribe from it. I was interested to listen to what this was about until I started seeing horror stories from others who lost money and felt scammed. From reading their stories, they were. After I tried to unsubscribe numerous times, they won't honor the numerous requests or leave you alone. The fact that they don't honor simple laws and rules of communications and ignore you completely is a good sign of Narcissism and Charlatanism. These people clearly don't care for you or your problems, and are NO FRIEND of the community! Run away!
Dear Paul,
Thank you for taking the time to express your concerns. We truly value your feedback and deeply apologize for any inconvenience you’ve experienced. Your experience is of paramount importance to us and we want to ensure we address your concerns in the best possible way. We've contacted you directly through Consumer Affairs to provide personalized support. Please don’t hesitate to reach us at support@mastermind.com. We look forward to your response!
Sincerely,The Mastermind Team
Reviewed Feb. 8, 2025
Choosing to dive fully into my business through Mastermind has been one of the best decisions I've made. The platform’s robust offerings, including step-by-step courses and numerous live trainings with experts like Tony Robbins and Dean Graziosi, have provided me with the confidence and tools I needed to succeed. The wealth of resources available is impressive, and the exceptional customer support truly goes above and beyond to ensure your success, making you feel valued and supported every step of the way. Mastermind has created an environment where I feel safe to grow and achieve my dreams. Highly recommend it to anyone ready to transform their vision into reality!
Dear Eleni,
Thank you so much for taking the time to share your experience! Your heartfelt words mean the world to us! Knowing that Mastermind has given you the confidence, tools, and support to fully step into your business fills us with gratitude. Your success and growth inspire us every day and we’re honored to be part of your journey. Thank you for your kindness and for being such a valued part of our Mastermind family!
With heartfelt thanks,The Mastermind Team
Reviewed Feb. 1, 2025
Any time I’ve had questions or needed support the customer service team was really helpful. There’s also so many courses and ongoing webinars to help motivate, inspire and learn. Highly recommend getting this.
Dear Sara,
Your kind words truly mean the world to us! We are beyond grateful to hear that our support team has been helpful whenever you've needed assistance :) It’s also incredibly heartwarming to hear that the courses and webinars have been a source of motivation and inspiration for you. Thank you from the bottom of our hearts for your kind words, Sara! We are honored to walk this journey with you, and we’ll always be here to cheer you on!
With deepest gratitude,The Mastermind Team
Reviewed Jan. 24, 2025
This has been the most amazing community and platform I have ever used. Very powerful in all aspects, it motivates you to the extreme, and makes you move forward with all the help from the community and support team.
Your incredibly kind words truly touched our hearts. We can’t thank you enough for taking the time to share your thoughts about your experience with us!
We’re deeply grateful to have you as part of this incredible family. Knowing that the platform has motivated you and inspired you to move forward fills us with joy. We strive to empower members like you to tap into their potential, and your words remind us why we do what we do every day :)
With warmest regards,
The Mastermind Team
Reviewed Jan. 15, 2025
I signed up for the Knowledge Business Bootcamp then Mastermind Business Academy. Over four months and $10,000 later, I am sad to say this was not a good fit for me. I am extremely frustrated and confused with their processes. I have been in my field for 25 years and in my own business for a few years. I came to Mastermind to take my business in a slightly different direction. I joined Mastermind Business Academy thinking that I would have some one-on-one support and coaching, but I have spent a ton of time hearing about other members' businesses, stories, and progress. I have reviewed the basic Pillar 1 items and am still not confident mine is complete. The "irresistible offer" of having a coach and yet never really speaking to a coach has been super disappointing.
I've done the "Your First Steps," went through live and training courses and replays, met with Tech admin, and reviewed pillar one to over and over. My tech admin appointment might have been a bit premature. There was a delay moving things from Zoom to Google Meet, so when I actually asked my first question my 30 min time was up. There have been a lot of changes to the platforms in a month. It feels like I am spinning my wheels to listen to the same initial key steps over and over.
There are a lot of great pieces to what is being offered, with the three different websites (thehub, mastermind.com, and community) making things even more confusing. I accidentally scheduled a coaching appointment and was told it was for the MBS not MBA. I am confused with the 'done for you' opportunity and what that is all about.
I am a full time super busy consultant. It is really hard to dedicate the time to work on this strategic side of my business, so I need the time return on investment to be making faster and meaningful progress. I would not recommend this method for me. I should have done reviews and should have sought out a more customized solution.
Dear Charlotte,
We are genuinely sorry to hear that your journey with us has not meet your expectations. We are fully committed to ensuring you receive the support and guidance you deserve!
Our team has reached out provide additional clarity, help, and with open times to connect with Aubrie as well as to schedule a meeting with her.
Your trust is of utmost importance to our team. We are here to support you on your continued journey of growth and success!
Warm regards,The Mastermind Team
Reviewed Jan. 9, 2025
My experience with the Mastermind team is outstanding. I am a happy and satisfied customer. All my inquiries are always handled promptly, with due care, and to a full extent. The Mastermind team always over-delivers on their promise!
Dear Lana,
Thank you from the depths of our hearts for your incredibly kind words! Your words truly touched us, and we are so grateful that you took the time to share your experience with us :)
It means the world to us to hear that your inquiries have always been handled promptly, with care, and to the fullest extent. This is exactly the standard we strive for every single day—to not only meet but exceed the expectations of our Mastermind Family. Your recognition of our efforts to over-deliver on our promise is truly uplifting and reminds us why we pour so much love and dedication into what we do.
Lana, you are such an integral part of our Mastermind family, and it’s members like you who inspire us to continually give our very best. Your trust, appreciation, and kind words fuel our passion to create even more meaningful experiences and solutions for our community!
Please let us know if there’s ever anything more we can do to support you, we are always here, ready to help! Thank you for being such a wonderful part of our journey and for allowing us to be a part of yours.
With immense gratitude,The Mastermind Team
Reviewed Jan. 8, 2025
They assisted me with my request. Very friendly and professional and did that in an acceptable response time especially because we needed several rounds to get close to my request. I’m looking forward for the next time.
Dear Ivo,
Thank you so much for taking the time to share such kind words about your experience with our team! We are so happy to hear that you found our support team both friendly and professional :)
We deeply appreciate your patience and trust throughout the process with assisting you, and it means the world to us that you felt supported every step of the way. We always strive to ensure every interaction reflects our commitment to care and excellence, and your acknowledgment of that is incredibly meaningful to us. If there’s ever anything else we can do to support you, please don’t hesitate to reach out to our team.
Thank you so much for being such an amazing part of our Mastermind family, Ivo. Your kindness and thoughtful words mean everything to us, and we’re so grateful for the opportunity to support you. We’re always here for you!
With heartfelt gratitude,The Mastermind Team
Reviewed Dec. 27, 2024
After attending Dean and Tony's Game Has Changed event, I joined the Business Plan with the option of paying PIF or doing a 3-pay of $380. I am fully paid for the year. Upon starting my journey, Dean said there would be a support call line, which since has disappeared, well basically directs you to their email support, which is useless since every email I send says it's blocked. Nevertheless, I was told by a tech support specialist through Live Chat support that with my plan, I would receive 1:1 Zoom support if needed. I was able to get Zoom support a few times, which was extremely helpful. Otherwise, had I not gotten that support, I would have lost time and money. And, the whole point of moving to the Business Hub is to maximize and optimize my business. Unfortunately, this can't happen when you don't get issues resolved that support maximizing and optimizing your business.
All this said, I am all paid for the year and on the Business plan. I recently requested a Zoom call for support and was told that I don't have that support with my plan. I said I'm on the Business Plan, and I was told I get this support and have gotten this support in the past. The agent then proceeded to say 1:1 support only comes with the Enterprise plan. This is the first I am hearing of the "Enterprise Plan."
There is a discrepancy here whereas the 1:1 support I was receiving has now been taken away with the notion I am not on the "Enterprise plan" to justify not getting this level of service anymore. On the Subscriptions page I can see that I am on the Business plan, however, there is no such "Enterprise plan" that I or anyone else can see (see screenshot attached).
I then reached out to live chat support and asked what the difference was between the Enterprise and Business Plan. They could not provide a difference and both are priced at $997, which I already paid via the Business Plan. I feel Mastermind is not honoring their word from the start. Now getting support has become a very stressful and dissatisfying experience for me to say the least. That said, the agent in live chat, could not directly answer my question and pointed me to support@mastermind.com. Which leads me to issue number #2…
Issue #2 Every time I email support@mastermind.com, I never get a reply and instead get a notification that my email is blocked. I've tried several emails, emailing from different browsers, and the same issue continues to be the case. Finally, I made it through with my yahoo email. Someone responded, I followed up and never again did I receive a response... Leaving me once again with my issue UNRESOLVED. Please see screenshots attached for both issues. Needless to say, this has been extremely disappointing, confusing and a waste of my time, energy and money. I am giving them 24 hours to make it right, or I am proceeding with canceling and getting my money back.
Dear Tammy,
We want want to offer our sincerest apologies for the frustrations, confusion, and challenges you have faced throughout your experience with us. Your trust and commitment to Mastermind, means so much to us and we are deeply sorry that we have not met your expectations. We are committed to ensuring that your experience improves and that your concerns are addressed fully.
We deeply apologize for the ongoing issues you experienced with the email system and the confusion regarding your membership plan. Member satisfaction is our top priority, and we are continually working to improve our technical services and support services. Your feedback is invaluable to us, Tammy. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members.
Please understand that we take your concerns to heart and are dedicated to resolving this matter promptly. Our dedicated team has reached out to you to schedule a call to listen and work through your concerns directly. We can also confirm that we have opted you into receiving emails moving forward to prevent any further communication issues. Your trust means the world to us, and we are committed to providing you with a positive experience.
Once again, we are truly sorry for the challenges you’ve faced, and we are deeply grateful for your patience as we work to make things right. You are an important part of our Mastermind Family, Tammy. Please let us know if there’s anything else we can do to assist you in the meantime. We are here for you!
With sincere apologies and gratitude,The Mastermind Team
Reviewed Dec. 20, 2024
This is one of the keenest, competent, customer centric, customer services that exists on the planet. These teams for Tony Robbins Mastermind (and any related programs) are THE best, bar none...they are tops. Always there in a flash to respond to your needs, concerns, questions, make things right. Real LIVE people to communicate with. Longest turnaround is an hour or two on a bad busy day. I mean, I cannot gush enough about the customer service here. It's one of THE reasons I wouldn't even dream of going any place else for my business training these days. The support is through the stratosphere. I am SO grateful for these teams of highly skilled, highly trained individuals. Wonderful experience every time.
Dear Sue,
Wow! Your incredible words have truly touched our hearts. Thank you for taking the time to share such an overwhelmingly kind and thoughtful review of your experience with our company and support team!
Knowing that our team’s responsiveness, care, and attention to detail have made such a positive impact on your journey brings us immeasurable joy. Your description of our team being always there in a flash, with real people to communicate with, touches on something we hold very close to our mission! We strive to be that reliable and caring presence for our Mastermind Members customers, especially in moments when they need us the most. Hearing that you’ve found our response time, care, and commitment to excellence so impactful affirms why we do what we do every single day.
Sue, it is such an honor to be a part of your journey and to know that our support has played a role in helping you feel confident and well-equipped to pursue your goals. The fact that our team has provided you with a wonderful experience every time is the greatest compliment we could ever receive. Please know how much we appreciate you taking the time to share such kind words about your experience. Your words inspire us to continue raising the bar and remind us of the incredible community we are so lucky to serve. On behalf of our entire team, thank you for your trust, your belief in us, and your ongoing support!
We are here for you always, Sue—ready to assist, cheer you on, and celebrate your successes every step of the way. It’s a privilege to be part of your journey, and we look forward to continuing to serve you with all the care and excellence you deserve!
With heartfelt gratitude and warmth,The Mastermind Team
Reviewed Nov. 5, 2024
Every request I send to Mastermind is immediately answered. They make it easy to do business with them. I am looking forward to using the platform more extensively. Thanks you for everything! I will definitely refer friends and contacts. It is exciting to see all of the additions on the platform over time. Mastermind feels like family. I really appreciate you all.
Dear Daryl,
Wow! Your incredibly kind and heartfelt words have truly touched our hearts. We are so beyond grateful for your thoughtful words. It’s words like yours that inspire us to keep going, ensuring that we continue to provide the best service and experience possible to everyone who is part of our Mastermind family :)
To hear that you’ve had such a positive experience with our support team is everything to us. We are so glad that our support has been responsive and helpful! We want every interaction to feel seamless and as if you’re talking to someone who genuinely cares, because we truly care deeply about your success, growth and happiness. Your excitement about using the platform more extensively and seeing all the new additions and features over time fills us with joy. Our team has worked hard to create a space where our community can grow, thrive, and feel supported, and knowing that you feel at home here is the greatest reward!
We are so honored by your willingness to refer your friends to us. Your trust means the world to us and we are here for you always, cheering you on every step of the way as you continue to thrive and grow. Your words are a gift, and we cannot thank you enough for sharing them with us. Wishing you all the success, joy, and fulfillment in your ongoing journey.
With heartfelt gratitude and appreciation,The Mastermind Team
Reviewed Oct. 30, 2024
I had not logged into my account for quite some time. When I tried recently, even after re-setting my password, I still could not log in. I emailed support and within 24 hours the problem was resolved. It's great to have such reliable tech team available in short order to help with things like this.
Dear LD,
Thank you so much for taking the time to share such kind words about your experience with us! We are so happy to hear how much you value the support and care we strive to bring to our Mastermind family members :)
We truly understand how frustrating it can be to encounter login issues and knowing that our tech team could provide you with prompt support and a seamless solution means the world to us! Our team is dedicated to being here for you every step of the way, no matter how big or small the issue, and your kind acknowledgment of their support truly brightens our day.
Thank you again for your kind words and for being a part of our Mastermind community! We’re always here for you and look forward to supporting you in all the exciting things ahead, JD!
With deep gratitude,The Mastermind Team
Reviewed Oct. 29, 2024
I am pleased with the way my request has been handled. I received very efficient and professional response immediately, and my concern has been resolved with ease and full confidence. Again, I am very pleased and appreciate all the assistance and support I received. I am definitely looking forward in participating in the future, as I had full support and confidence in the Mastermind team.
Dear Marilen,
We truly appreciate you taking the time to share your experience with us! We are immensely grateful for your continued support and for being a cherished member of our Mastermind family :)
It's wonderful to hear that our team was able to assist you with your mastermind membership and that you felt fully supported and confident in our team’s dedication to helping you. We strive to provide the best support possible and knowing that our efforts have made a positive impact on your experience means the world to us!
We are thrilled to hear that you are looking forward to participating with us in the future! The journey ahead is filled with opportunities, and we can't wait to support you as you explore everything that Mastermind has to offer! Please remember that we are always here for you, ready to assist in any way we can.
Thank you once again for being a part of our Mastermind family, Marilen. We deeply appreciate your trust and enthusiasm, and we look forward to continuing this journey together!
With heartfelt gratitude,The Mastermind Team
Mastermind.com Company Information
- Company Name:
- Mastermind.com (formerly Dean Graziosi)
- Company Type:
- Private
- Address:
- 3370 N Hayden Rd
- City:
- Scottsdale
- State/Province:
- AZ
- Postal Code:
- 85251
- Country:
- United States
- Website:
- mastermind.com