Mastermind.com Reviews
formerly Dean Graziosi
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About Mastermind.com
Mastermind.com is the brainchild of Tony Robbins and Dean Graziosi’s 60+ years of success in the sell-what-you-know industry. With just a monthly subscription you get exclusive access to a library of resources designed to help you follow their formula for thriving in the knowledge industry. Your subscription includes 70+ original courses to guide your growth and momentum, new monthly releases, live training sessions, and a supportive community on the same mission as you. Mastermind.com is the #1 platform for helping anyone turn their expertise into impact.
Visit mastermind.com- 14-day $1 test drive of program
- Highly qualified speakers
- Interactive events
- No guarantee that the courses will suit your needs
- Can be technologically challenging
Mastermind.com Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed April 29, 2025
I have come back to Mastermind to launch my product. The platform has become a one and done place where I have all the resources of tech I need AND a support team that is truly available when I need it ---which is often not typical business hours.
Dear Susanne,
Thank you from the bottom of our hearts for your kind words! We’re so grateful you’ve returned to Mastermind, and it means the world to know our platform and support team are supporting you in launching your product. We’re so grateful to walk this journey with you, and our team is honored to be there for you. You are such a valued part of our Mastermind family, and we’re cheering you on every step of the way!
With heartfelt gratitude,The Mastermind team
Reviewed April 22, 2025
As a designer of software, furniture, and courses, I owe a great deal of my success in the latter to Mastermind. I originally turned to their program for inspiration, hoping to navigate some difficult circumstances and clear my mind of unproductive thought patterns. What I found was far more than I expected. After working with their materials for a few years, I’ve not only designed a high-quality course but also built an entire business around it. It was a tremendous amount of work and an achievement beyond what I had first imagined.
One of the standout aspects of Mastermind is its ongoing relevance. It’s not a program you simply “complete”; rather, its materials consistently meet you where you are in your journey, offering guidance from ideation to design to implementation. The combination of insightful resources, powerful software, and exceptional support has consistently exceeded my expectations. Mastermind’s support team deserves particular recognition because no company I’ve previously purchased from felt as invested in my results.
Whether I needed help locating materials, using their software, or integrating my systems, they responded with kindness, patience, and thoroughness—no matter how complex or mundane my requests. Their approach is always compassionate, ensuring that even when I felt stuck or frustrated, they provided the assistance I needed with genuine enthusiasm. Beyond one-on-one tech support, the program offers group sessions where users can receive guidance even when you're unclear where your confusion is because you watch others receive help. It’s reassuring to see that people with all levels of experience are treated with the same degree of respect and encouragement.
While Mastermind-hosted events can occasionally become overloaded, leading to slower response times or occasional miscommunications, this simply serves as a reminder that they are human—which, to me, adds to their authenticity. While Mastermind is a premium service, the value it provides is undeniable and there are offerings at all levels. The depth of content, robust software, and unparalleled support make it a program that truly delivers. If you’re looking for a system that doesn't promise success but actively helps you achieve it, Mastermind is worth the investment.
Thank you from the bottom of our hearts for your incredibly kind words! We're beyond grateful that Mastermind has played such a pivotal role in your journey, helping you not only design a course but also build an entire business around it. Your words about our support team, the ongoing relevance of our program, and the dedication we put into each interaction deeply resonate with us. We're truly honored to be a part of your journey!!
With deepest gratitude,
The Mastermind Team
Reviewed April 20, 2025
My experience with everyone that is part of the Mastermind Team over the course of I am guessing at least 10 years has been nothing short of Amazing. We have all dealt with customers support with a myriad of companies that let’s just say fall way short of expectations and you walk away feeling like they couldn’t care less. But with the whole Mastermind Team you’ll walk away knowing that they truly care and will go above and beyond to help you get to a better place in life and to reach your goals without making costly mistakes.
They have a lot of programs depending on what you are looking for to help you get to where you want to go and to maximize your time and energy and effort. I guess to sum it up you can’t go wrong with Dean Graziosi and his partner Tony Robbins and the staff that they have put together is topnotch and they respond in a very timely matter when you email them which is a great experience. Give them a try and see what they can do for you and I believe you’ll be glad 😀 you did. Good Luck Everyone.
Dear Scott,
Wow! Your kind words truly mean the world to us! Thank you so much for taking the time to share your experience with us! We're beyond grateful for your continued trust and kindness over the years. Knowing you’ve felt genuinely cared for and supported by our team is everything we truly strive for. Thank you so much for letting us be part of your journey! We’re so grateful to have you in the Mastermind family!
With heartfelt thanks,The Mastermind Team
Reviewed March 18, 2025
I sent an email to the customer service team and received a rapid response with a better than expected solution! I emailed them back to say thank you and promptly received a response thanking me! The team was very warm and positive, and I felt heard and “seen” through our email correspondence. Thank you Mastermind Team—YOU ROCK!
Dear Charity,
Thank you so much for taking the time to share your experience! Your kind words truly mean the world to us! We're so grateful for the opportunity to support you, and knowing you felt heard, valued, and uplifted brings us so much joy. Our team strives to provide not just solutions, but warmth and connection, and your appreciation means everything to us. You are a valued part of our Mastermind family, and we’re cheering you on always!
With endless gratitude,The Mastermind Team
Reviewed Feb. 14, 2025
Thank you so much for your attentiveness to my experience on the MM App, particularly with my conscious interference. Your kindness is wonderful and somehow it shifted overnight for me. GG is excellent and I am glad to further my experience with you all. I could not see GG, It somehow showed up as a blank page on my end. On the MM end, everything looked right. LOL, I must have been jumping to a parallel universe. It is working wonderfully today.
Dear Stephanie,
Thank you so much for taking the time to share your experience with us! Your kind words truly warm our hearts!
We are so happy to hear that our support team was able to assist you and that GG is now working wonderfully!
Thank you so much again for taking the time to share your experience, Stephanie. You are such a valued part of the Mastermind family, and we’re always here for you, cheering you on every step of the way!
With heartfelt thanks,The Mastermind Team
Reviewed Feb. 9, 2025
Just Abuse! They don't hear anything you say, just SPAM and abuse. You can't unsubscribe from it. I was interested to listen to what this was about until I started seeing horror stories from others who lost money and felt scammed. From reading their stories, they were. After I tried to unsubscribe numerous times, they won't honor the numerous requests or leave you alone. The fact that they don't honor simple laws and rules of communications and ignore you completely is a good sign of Narcissism and Charlatanism. These people clearly don't care for you or your problems, and are NO FRIEND of the community! Run away!
Dear Paul,
Thank you for taking the time to express your concerns. We truly value your feedback and deeply apologize for any inconvenience you’ve experienced. Your experience is of paramount importance to us and we want to ensure we address your concerns in the best possible way. We've contacted you directly through Consumer Affairs to provide personalized support. Please don’t hesitate to reach us at support@mastermind.com. We look forward to your response!
Sincerely,The Mastermind Team
Reviewed Feb. 8, 2025
Choosing to dive fully into my business through Mastermind has been one of the best decisions I've made. The platform’s robust offerings, including step-by-step courses and numerous live trainings with experts like Tony Robbins and Dean Graziosi, have provided me with the confidence and tools I needed to succeed. The wealth of resources available is impressive, and the exceptional customer support truly goes above and beyond to ensure your success, making you feel valued and supported every step of the way. Mastermind has created an environment where I feel safe to grow and achieve my dreams. Highly recommend it to anyone ready to transform their vision into reality!
Dear Eleni,
Thank you so much for taking the time to share your experience! Your heartfelt words mean the world to us! Knowing that Mastermind has given you the confidence, tools, and support to fully step into your business fills us with gratitude. Your success and growth inspire us every day and we’re honored to be part of your journey. Thank you for your kindness and for being such a valued part of our Mastermind family!
With heartfelt thanks,The Mastermind Team
Reviewed Feb. 1, 2025
Any time I’ve had questions or needed support the customer service team was really helpful. There’s also so many courses and ongoing webinars to help motivate, inspire and learn. Highly recommend getting this.
Dear Sara,
Your kind words truly mean the world to us! We are beyond grateful to hear that our support team has been helpful whenever you've needed assistance :) It’s also incredibly heartwarming to hear that the courses and webinars have been a source of motivation and inspiration for you. Thank you from the bottom of our hearts for your kind words, Sara! We are honored to walk this journey with you, and we’ll always be here to cheer you on!
With deepest gratitude,The Mastermind Team
Reviewed Jan. 24, 2025
This has been the most amazing community and platform I have ever used. Very powerful in all aspects, it motivates you to the extreme, and makes you move forward with all the help from the community and support team.
Your incredibly kind words truly touched our hearts. We can’t thank you enough for taking the time to share your thoughts about your experience with us!
We’re deeply grateful to have you as part of this incredible family. Knowing that the platform has motivated you and inspired you to move forward fills us with joy. We strive to empower members like you to tap into their potential, and your words remind us why we do what we do every day :)
With warmest regards,
The Mastermind Team
Reviewed Jan. 15, 2025
I signed up for the Knowledge Business Bootcamp then Mastermind Business Academy. Over four months and $10,000 later, I am sad to say this was not a good fit for me. I am extremely frustrated and confused with their processes. I have been in my field for 25 years and in my own business for a few years. I came to Mastermind to take my business in a slightly different direction. I joined Mastermind Business Academy thinking that I would have some one-on-one support and coaching, but I have spent a ton of time hearing about other members' businesses, stories, and progress. I have reviewed the basic Pillar 1 items and am still not confident mine is complete. The "irresistible offer" of having a coach and yet never really speaking to a coach has been super disappointing.
I've done the "Your First Steps," went through live and training courses and replays, met with Tech admin, and reviewed pillar one to over and over. My tech admin appointment might have been a bit premature. There was a delay moving things from Zoom to Google Meet, so when I actually asked my first question my 30 min time was up. There have been a lot of changes to the platforms in a month. It feels like I am spinning my wheels to listen to the same initial key steps over and over.
There are a lot of great pieces to what is being offered, with the three different websites (thehub, mastermind.com, and community) making things even more confusing. I accidentally scheduled a coaching appointment and was told it was for the MBS not MBA. I am confused with the 'done for you' opportunity and what that is all about.
I am a full time super busy consultant. It is really hard to dedicate the time to work on this strategic side of my business, so I need the time return on investment to be making faster and meaningful progress. I would not recommend this method for me. I should have done reviews and should have sought out a more customized solution.
Dear Charlotte,
We are genuinely sorry to hear that your journey with us has not meet your expectations. We are fully committed to ensuring you receive the support and guidance you deserve!
Our team has reached out provide additional clarity, help, and with open times to connect with Aubrie as well as to schedule a meeting with her.
Your trust is of utmost importance to our team. We are here to support you on your continued journey of growth and success!
Warm regards,The Mastermind Team
Reviewed Jan. 9, 2025
My experience with the Mastermind team is outstanding. I am a happy and satisfied customer. All my inquiries are always handled promptly, with due care, and to a full extent. The Mastermind team always over-delivers on their promise!
Dear Lana,
Thank you from the depths of our hearts for your incredibly kind words! Your words truly touched us, and we are so grateful that you took the time to share your experience with us :)
It means the world to us to hear that your inquiries have always been handled promptly, with care, and to the fullest extent. This is exactly the standard we strive for every single day—to not only meet but exceed the expectations of our Mastermind Family. Your recognition of our efforts to over-deliver on our promise is truly uplifting and reminds us why we pour so much love and dedication into what we do.
Lana, you are such an integral part of our Mastermind family, and it’s members like you who inspire us to continually give our very best. Your trust, appreciation, and kind words fuel our passion to create even more meaningful experiences and solutions for our community!
Please let us know if there’s ever anything more we can do to support you, we are always here, ready to help! Thank you for being such a wonderful part of our journey and for allowing us to be a part of yours.
With immense gratitude,The Mastermind Team
Reviewed Jan. 8, 2025
They assisted me with my request. Very friendly and professional and did that in an acceptable response time especially because we needed several rounds to get close to my request. I’m looking forward for the next time.
Dear Ivo,
Thank you so much for taking the time to share such kind words about your experience with our team! We are so happy to hear that you found our support team both friendly and professional :)
We deeply appreciate your patience and trust throughout the process with assisting you, and it means the world to us that you felt supported every step of the way. We always strive to ensure every interaction reflects our commitment to care and excellence, and your acknowledgment of that is incredibly meaningful to us. If there’s ever anything else we can do to support you, please don’t hesitate to reach out to our team.
Thank you so much for being such an amazing part of our Mastermind family, Ivo. Your kindness and thoughtful words mean everything to us, and we’re so grateful for the opportunity to support you. We’re always here for you!
With heartfelt gratitude,The Mastermind Team
Reviewed Dec. 27, 2024
After attending Dean and Tony's Game Has Changed event, I joined the Business Plan with the option of paying PIF or doing a 3-pay of $380. I am fully paid for the year. Upon starting my journey, Dean said there would be a support call line, which since has disappeared, well basically directs you to their email support, which is useless since every email I send says it's blocked. Nevertheless, I was told by a tech support specialist through Live Chat support that with my plan, I would receive 1:1 Zoom support if needed. I was able to get Zoom support a few times, which was extremely helpful. Otherwise, had I not gotten that support, I would have lost time and money. And, the whole point of moving to the Business Hub is to maximize and optimize my business. Unfortunately, this can't happen when you don't get issues resolved that support maximizing and optimizing your business.
All this said, I am all paid for the year and on the Business plan. I recently requested a Zoom call for support and was told that I don't have that support with my plan. I said I'm on the Business Plan, and I was told I get this support and have gotten this support in the past. The agent then proceeded to say 1:1 support only comes with the Enterprise plan. This is the first I am hearing of the "Enterprise Plan."
There is a discrepancy here whereas the 1:1 support I was receiving has now been taken away with the notion I am not on the "Enterprise plan" to justify not getting this level of service anymore. On the Subscriptions page I can see that I am on the Business plan, however, there is no such "Enterprise plan" that I or anyone else can see (see screenshot attached).
I then reached out to live chat support and asked what the difference was between the Enterprise and Business Plan. They could not provide a difference and both are priced at $997, which I already paid via the Business Plan. I feel Mastermind is not honoring their word from the start. Now getting support has become a very stressful and dissatisfying experience for me to say the least. That said, the agent in live chat, could not directly answer my question and pointed me to support@mastermind.com. Which leads me to issue number #2…
Issue #2 Every time I email support@mastermind.com, I never get a reply and instead get a notification that my email is blocked. I've tried several emails, emailing from different browsers, and the same issue continues to be the case. Finally, I made it through with my yahoo email. Someone responded, I followed up and never again did I receive a response... Leaving me once again with my issue UNRESOLVED. Please see screenshots attached for both issues. Needless to say, this has been extremely disappointing, confusing and a waste of my time, energy and money. I am giving them 24 hours to make it right, or I am proceeding with canceling and getting my money back.
Dear Tammy,
We want want to offer our sincerest apologies for the frustrations, confusion, and challenges you have faced throughout your experience with us. Your trust and commitment to Mastermind, means so much to us and we are deeply sorry that we have not met your expectations. We are committed to ensuring that your experience improves and that your concerns are addressed fully.
We deeply apologize for the ongoing issues you experienced with the email system and the confusion regarding your membership plan. Member satisfaction is our top priority, and we are continually working to improve our technical services and support services. Your feedback is invaluable to us, Tammy. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members.
Please understand that we take your concerns to heart and are dedicated to resolving this matter promptly. Our dedicated team has reached out to you to schedule a call to listen and work through your concerns directly. We can also confirm that we have opted you into receiving emails moving forward to prevent any further communication issues. Your trust means the world to us, and we are committed to providing you with a positive experience.
Once again, we are truly sorry for the challenges you’ve faced, and we are deeply grateful for your patience as we work to make things right. You are an important part of our Mastermind Family, Tammy. Please let us know if there’s anything else we can do to assist you in the meantime. We are here for you!
With sincere apologies and gratitude,The Mastermind Team
Reviewed Dec. 20, 2024
This is one of the keenest, competent, customer centric, customer services that exists on the planet. These teams for Tony Robbins Mastermind (and any related programs) are THE best, bar none...they are tops. Always there in a flash to respond to your needs, concerns, questions, make things right. Real LIVE people to communicate with. Longest turnaround is an hour or two on a bad busy day. I mean, I cannot gush enough about the customer service here. It's one of THE reasons I wouldn't even dream of going any place else for my business training these days. The support is through the stratosphere. I am SO grateful for these teams of highly skilled, highly trained individuals. Wonderful experience every time.
Dear Sue,
Wow! Your incredible words have truly touched our hearts. Thank you for taking the time to share such an overwhelmingly kind and thoughtful review of your experience with our company and support team!
Knowing that our team’s responsiveness, care, and attention to detail have made such a positive impact on your journey brings us immeasurable joy. Your description of our team being always there in a flash, with real people to communicate with, touches on something we hold very close to our mission! We strive to be that reliable and caring presence for our Mastermind Members customers, especially in moments when they need us the most. Hearing that you’ve found our response time, care, and commitment to excellence so impactful affirms why we do what we do every single day.
Sue, it is such an honor to be a part of your journey and to know that our support has played a role in helping you feel confident and well-equipped to pursue your goals. The fact that our team has provided you with a wonderful experience every time is the greatest compliment we could ever receive. Please know how much we appreciate you taking the time to share such kind words about your experience. Your words inspire us to continue raising the bar and remind us of the incredible community we are so lucky to serve. On behalf of our entire team, thank you for your trust, your belief in us, and your ongoing support!
We are here for you always, Sue—ready to assist, cheer you on, and celebrate your successes every step of the way. It’s a privilege to be part of your journey, and we look forward to continuing to serve you with all the care and excellence you deserve!
With heartfelt gratitude and warmth,The Mastermind Team
Reviewed Nov. 5, 2024
Every request I send to Mastermind is immediately answered. They make it easy to do business with them. I am looking forward to using the platform more extensively. Thanks you for everything! I will definitely refer friends and contacts. It is exciting to see all of the additions on the platform over time. Mastermind feels like family. I really appreciate you all.
Dear Daryl,
Wow! Your incredibly kind and heartfelt words have truly touched our hearts. We are so beyond grateful for your thoughtful words. It’s words like yours that inspire us to keep going, ensuring that we continue to provide the best service and experience possible to everyone who is part of our Mastermind family :)
To hear that you’ve had such a positive experience with our support team is everything to us. We are so glad that our support has been responsive and helpful! We want every interaction to feel seamless and as if you’re talking to someone who genuinely cares, because we truly care deeply about your success, growth and happiness. Your excitement about using the platform more extensively and seeing all the new additions and features over time fills us with joy. Our team has worked hard to create a space where our community can grow, thrive, and feel supported, and knowing that you feel at home here is the greatest reward!
We are so honored by your willingness to refer your friends to us. Your trust means the world to us and we are here for you always, cheering you on every step of the way as you continue to thrive and grow. Your words are a gift, and we cannot thank you enough for sharing them with us. Wishing you all the success, joy, and fulfillment in your ongoing journey.
With heartfelt gratitude and appreciation,The Mastermind Team
Reviewed Oct. 30, 2024
I had not logged into my account for quite some time. When I tried recently, even after re-setting my password, I still could not log in. I emailed support and within 24 hours the problem was resolved. It's great to have such reliable tech team available in short order to help with things like this.
Dear LD,
Thank you so much for taking the time to share such kind words about your experience with us! We are so happy to hear how much you value the support and care we strive to bring to our Mastermind family members :)
We truly understand how frustrating it can be to encounter login issues and knowing that our tech team could provide you with prompt support and a seamless solution means the world to us! Our team is dedicated to being here for you every step of the way, no matter how big or small the issue, and your kind acknowledgment of their support truly brightens our day.
Thank you again for your kind words and for being a part of our Mastermind community! We’re always here for you and look forward to supporting you in all the exciting things ahead, JD!
With deep gratitude,The Mastermind Team
Reviewed Oct. 29, 2024
I am pleased with the way my request has been handled. I received very efficient and professional response immediately, and my concern has been resolved with ease and full confidence. Again, I am very pleased and appreciate all the assistance and support I received. I am definitely looking forward in participating in the future, as I had full support and confidence in the Mastermind team.
Dear Marilen,
We truly appreciate you taking the time to share your experience with us! We are immensely grateful for your continued support and for being a cherished member of our Mastermind family :)
It's wonderful to hear that our team was able to assist you with your mastermind membership and that you felt fully supported and confident in our team’s dedication to helping you. We strive to provide the best support possible and knowing that our efforts have made a positive impact on your experience means the world to us!
We are thrilled to hear that you are looking forward to participating with us in the future! The journey ahead is filled with opportunities, and we can't wait to support you as you explore everything that Mastermind has to offer! Please remember that we are always here for you, ready to assist in any way we can.
Thank you once again for being a part of our Mastermind family, Marilen. We deeply appreciate your trust and enthusiasm, and we look forward to continuing this journey together!
With heartfelt gratitude,The Mastermind Team
Reviewed Oct. 29, 2024
I signed up for a $1 trial period after which I was immediately bombarded by emails daily which turned me off and I did not wish to continue beyond the trial period. It was not made clear that an auto-renewal would take place so I had assumed that would be the end of it. Since then I have been billed for 5 consecutive months for $97 each for a product I’ve never even used. I’ve tried calling the number which is automated and will not direct to a person and hangs up on me. I cannot believe it. Please refund me! My email is **.
Dear Kevin,
We want to extend our sincerest apologies for the challenges you faced when canceling your mastermind.com membership. Your experience is of paramount importance to us, and we deeply regret any frustration or inconvenience this situation has caused.
Your feedback is incredibly important, and we truly appreciate you taking the time to share your experience. Member satisfaction is our top priority, and we are continually working to improve our programs and support services. Rest assured, we have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members.
Please know that we have taken your concerns very seriously. Our dedicated support team has acted swiftly to address your refund requests. We have reached out to you via email from Support@mastermind.com, and a reversal for the charges associated with your Mastermind membership has been processed. Please allow 5-10 business days for the refunds to appear in your account. We truly appreciate your patience during this time.
Your trust means the world to us Kevin, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well!
Once again, please accept our heartfelt apologies for any inconvenience this situation may have caused. We genuinely value your membership and the trust you place in us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to support you Kevin!
With warmest regards,The Mastermind Team
Reviewed Oct. 25, 2024
It's a bit difficult building an online business from scratch. But having the Mastermind Business Hub makes it so much easier and faster to do. Their Support department responds quickly and gives a breakdown on what to do next on each of my questions. I am so appreciative of Tony & Dean's tutorials in Mastermind. Thanks so much for all your help.
Dear Natalie,
Thank you so much for taking the time to share about your journey with us! Your heartfelt words truly mean the world to us, and we’re deeply touched to know that the Mastermind Business Hub has been a helpful guide for you as you build your online business :)
We understand the challenges of starting something entirely new, especially in the online space! It’s incredibly rewarding to know that our support team and resources are helping to make this path easier, clearer, and a bit faster for you. The quick, personalized responses and guidance that you receive from our support team are exactly what we strive for!
Tony and Dean pour so much heart and wisdom into their programs, and knowing they’ve had a meaningful impact on your journey brings us immense joy! Thank you for being such a cherished member of the Mastermind family, Natalie. We are so honored to walk alongside you, and we can’t wait to see all the incredible things you will accomplish. Please know that we’ll always be here for any guidance, encouragement, or support you need along the way!
With heartfelt gratitude,The Mastermind Team
Updated review: Oct. 30, 2024
Once I was able to bring the attention of my situation to their attention- the Mastermind people worked swiftly to correct the problem and issued my refund. It was very quick! I love Tony Robbins and Dean Graziosi and I hope I can learn from them again soon. They are OUTSTANDING and their methods really work! If I had money- I would buy ALL of their programs- EVERY TIME!!! AAA+++
Original Review: Oct. 25, 2024
I also had a horrible experience. I signed up for one online in event with Tony Robins and somehow - because I paid for that experience with my debit card the Mastermind program started drafting payments out of my account without my knowledge or permission. I didn’t realize it for several months- but now looking back I am embarrassed and shocked to find Every month Mastermind.com took a payment of $49.73 out of my account- the drafts were on 10/08, 9/13, 8/19, 7/08, 6/10, 5/13,and 4/08.
I sent a number of emails and have received no refund, only a form message that they cancelled my “membership” (that I didn’t sign up for). I feel scammed and so disappointed. I love Tony Robins! My Social Security is $600 a month. I finally found a phone number but it was a recording telling me to send an email- which I did- but never got a refund or a personal response. I don’t even know if it’s going to draft again next month. I never have used their program- just keep getting hit with charges.
Dear Cindy,
We are deeply sorry to hear about your recent experience with us and truly appreciate you taking the time to share your concerns. Your feedback is of utmost importance to us, and we want to extend our heartfelt apologies for any inconvenience you may have faced. Member satisfaction is a top priority for us, and we are committed to continuously improving our programs and support services. We have taken proactive steps to evaluate and enhance our processes to ensure a better experience for all our members.
Please rest assured that your concerns have been taken very seriously. Our dedicated support team has acted swiftly to cancel your Mastermind.com membership, reached out to you via email from Support@mastermind.com, and immediately processed a reversal for the charge associated with your monthly Mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 5-10 business days for the refund to appear in your account.
We are genuinely thankful for your patience and understanding during this time. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you in the future, Cindy.
If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well.
Once again, please accept our sincerest apologies for any inconvenience this situation may have caused you. Your trust and the opportunity to assist you are highly valued by us!
Warm regards,The Mastermind Team
Reviewed Oct. 25, 2024
"I had the pleasure of working with the Master Mind customer and tech support teams during a critical moment for my business—the launch of my lead magnet funnel. I encountered unexpected technical issues, which could have severely impacted my timeline and success. However, the support I received was nothing short of exceptional. The team responded quickly, demonstrating deep technical expertise and a proactive approach to solving the problem. They not only walked me through every step of the troubleshooting process but also made sure to communicate clearly and efficiently, reducing the stress I was under.
Their dedication to ensuring my funnel was up and running was evident in the level of care they put into their work. Thanks to their swift intervention, I was able to successfully launch on time without any further hitches. I highly recommend Master Mind’s customer and tech support for their professionalism, reliability, and top-notch service. They truly go above and beyond to ensure their clients' success!"
Dear Luis,
Thank you so much for sharing your experience with our customer and tech support teams! Reading about how our team supported you during such a crucial moment for your business truly warms our hearts.
We understand how essential it is to have everything aligned perfectly during a launch, especially when introducing something as important as your lead magnet funnel. Facing technical issues at such a time can be incredibly stressful, and we’re so glad that our team was able to be there to support you! It’s inspiring to hear how they demonstrated not only their technical expertise but also their genuine dedication to walking you through each step with clarity and care :)
Your acknowledgment of their professionalism and commitment is incredibly meaningful to us. We’re honored to have been a part of your successful launch and to have contributed to making your vision come to life, free from those unexpected hitches. Knowing that we helped keep your project on schedule and alleviated some of the pressure along the way is the greatest reward we could hope for!
Thank you, Luis, for being a valued member of our Mastermind family and for your kind words! We’re deeply grateful for your trust in us, and we can’t wait to see your business continue to grow and thrive. Please know that we’ll always be here to support you in every milestone to come!
With heartfelt gratitude,The Mastermind Team
Reviewed Oct. 9, 2024
Hi there. Just a quick response to the request. My experience with Mastermind.com has been nice. I regularly receive an inspiriing, friendly email from the customer service representatives. I also receive thought-provoking, informative messages from Dean and/or Tony via social media or video events. Thank you for all you do.
Dear Marilyn,
We are deeply moved by your words and are so grateful that you took the time to share your experience with Mastermind.com. We're incredibly grateful for the opportunity to connect with you not only through our customer service emails but also through inspiring messages from Dean and Tony.
It’s wonderful to hear that these messages resonate with you and help bring new insights and thought-provoking ideas into your journey. Our mission has always been to foster a sense of empowerment and growth, and knowing that we’re able to contribute to that for you brings immense joy to our team.
Thank you for allowing us to be a part of your journey and for your continued trust and support.
Warmest regards,The Mastermind.com Team
Reviewed Oct. 6, 2024
I kept trying to use the link to sign-up for online event and it didn’t work. I emailed the team and they got right back to me and I signed up over the phone. The customer service rep stayed on the phone with me until it was completed. She was kind, courteous and patient! Awesome!!
Dear Lisa,
Thank you so much for taking the time to share such a heartfelt and kind review about your experience with our team here at Mastermind.com! Your words truly warm our hearts, and we are beyond grateful for the opportunity to support you :)
We are so glad to hear that even though you faced some challenges with the sign-up link, our team was able to step in quickly and offer the help you needed. It’s incredibly important to us that each member feels cared for and supported! Knowing that our support agent not only assisted you but also stayed on the phone with you until everything was sorted out, showing kindness, patience, and courtesy, is exactly the experience we strive to create for our mastermind members!
It’s our mission to ensure that every interaction is filled with warmth, attentiveness, and a sense of genuine care, and it means the world to hear that this was reflected in your experience.
Lisa, we're so thrilled to have you as part of our Mastermind family, and it’s an absolute honor to walk alongside you on your journey. Thank you again for your kind words and for being such an important part of our community. We are always here for you, ready to assist in any way we can, and we’re so excited to see all the amazing things you will accomplish!
With immense gratitude,The Mastermind Team
Reviewed Sept. 27, 2024
Being part of the Mastermind group truly feels like being part of a family. The support and willingness to assist each other, even with the smallest requests, is remarkable. Every concern is addressed promptly, making sure that no issue is left unresolved. I’m excited to continue exploring more with this amazing team. I feel inspired, motivated, and confident knowing that I have a community telling me, ‘I CAN DO THIS!’ I’m so grateful to be part of a company that truly cares.
Dear Ronald,
Wow! Your incredibly kind and heartfelt words truly touched us. We are so beyond grateful to hear how much you value being part of our Mastermind family. Your experience of feeling supported, inspired, and confident is exactly what we aim to create for each and every Mastermind member. It’s wonderful to know that you feel empowered and motivated, surrounded by a community that’s always ready to lift you up.
We believe deeply in the power of connection, and it's members like you who make this community so special! Your excitement and gratitude mean the world to us, and we are just as excited to continue this journey alongside you.
Please know that we are always here for you, and we are committed to ensuring that you continue to thrive and grow. Thank you so much for being a valued member of our Mastermind family, Ronald! We are so proud of all you’re achieving and can’t wait to see how far you’ll go!
With heartfelt appreciation,The Mastermind Team
Reviewed Sept. 4, 2024
I have been working in customer care and service since I was 11 years old and I'm now 54 (turning 55 this year). Since the start of the Covid-19 pandemic, human compassion seems to have disappeared in this industry, but I've found a bright spot in the MasterMind community created by Tony Robbins and Dean Graziosi. Every person I encounter in customer support brings back a genuine human connection, offering a warm welcome and genuine care for the customer. Their compassion for helping others is evident not only in their words, but also in their actions.
I cannot fully express how secure I feel knowing that my questions and concerns are being handled skillfully, leading to successful outcomes that leave me with a sense of clarity and direction in pursuing my goals. I am sincerely grateful that fate brought Tony and Dean into my life, leading me to this wonderful community, and providing me with the resources and tools of MasterMind. I am committed to expressing my gratitude by tapping into my inner strength and striving to reach my fullest potential. I hope to do everyone proud.
Dear Candina,
Thank you so much for sharing such heartfelt and uplifting words about your experience with us! Your message touched us deeply and resonates with everything we strive to embody at Mastermind :)
Your extensive experience in customer care and service speaks volumes about your understanding and appreciation for genuine compassion. It is incredibly heartening to know that our customer support team has been able to provide you with the warmth and empathy that you value so deeply. We are committed to creating an environment where every interaction reflects our core values of genuine care and compassion, and it brings us immense joy to learn that this commitment has resonated with you. Knowing that our resources and tools have played a role in guiding you towards your goals and fostering a sense of security is both humbling and inspiring!
Your commitment to tapping into your inner strength and striving for your fullest potential is truly inspiring. It is individuals like you who make our community special and who motivate us to continuously improve and serve with love and dedication. We have no doubt that your continued efforts will not only lead to your own success but also make a positive and lasting impact on those around you!
Please know that we are here for you every step of the way, and we are excited to see you continue to grow and achieve your goals, Candina! Thank you for being such a cherished member of our Mastermind family. Your journey and success are what drive us to continually improve and support one another. If there is ever anything more we can do to support you, please do not hesitate to reach out!
With deepest appreciation and warmest regards,The Mastermind Team
Reviewed Sept. 3, 2024
I wanted to share my experience with “The Game Has Changed - Virtual Live Event” to warn others. After seeing an Instagram ad, I signed up on June 13th and opted for the $1 VIP experience, which promised access to replays—a key perk since I couldn’t attend live. The event ran from June 13th to June 15th, but what happened afterward was incredibly disappointing.
The entire GHC event turned out to be very misleading. Nowhere in the ads or promotional materials did it mention that signing up for the $1 VIP experience would automatically enroll me in a Mastermind Program, with recurring charges to my credit card! I was completely unaware of this until I checked my statement and saw charges of $97USD on both July 13th and August 13th—a total of $197 USD for a program I never intended to join.
Once I realized what had happened on August 29th, I immediately contacted the Mastermind team to cancel and request a refund. I received a response from Vic in customer service, who tried to convince me to stay with the program. After insisting on canceling and requesting a refund, he finally canceled my enrollment but completely ignored my refund request. This has left me feeling scammed, frustrated, and deeply disappointed. I simply want my $197 USD back.
I’m sharing this review to caution others about signing up for these events, especially when providing your credit card information. I was a fan of Tony Robbins and was considering attending future events and contributing to Tony’s Thanksgiving charity, but this experience has completely changed my perspective. Beware of misleading tactics like these and be cautious before signing up for any offers that require your payment information.
Dear Carmelina,
Thank you for taking the time to share your feedback regarding your experience with the Game Has Changed event and your mastermind membership. We deeply regret any disappointment you may have experienced during the event, and we sincerely apologize for the challenges you faced when canceling your membership.
Your insights are incredibly valuable to us, and we genuinely appreciate your honesty. Member satisfaction is our top priority, and we are continuously striving to improve our events, programs, and support services. Please know that your concerns have been shared with our management team, and we have taken proactive steps to enhance our processes to ensure a better experience for all our members.
We want to assure you that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address the issues related to your Mastermind.com membership. We have already reached out to you via email from Support@mastermind.com, and a reversal for the charge associated with your membership has been processed. Please allow 5-10 business days for the refund to appear in your account.
We value your trust immensely and are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well!
If you have any further concerns or questions, we are here for you Carmelina! Please accept our most sincere apologies once again for the challenges and frustrations you've faced! We genuinely appreciate your trust and the privilege of serving you.
Warmest regards,The Mastermind Team
Reviewed Aug. 20, 2024
I trusted Mastermind.com because of Tony Robbins' endorsement, but I regret it. I was charged for a subscription I never wanted or used, and when I asked for a refund, they refused. I initially paid $1 to have access to an event with Tony Robbins and they then charged my credit card for 2 months in a row before I noticed. Despite reaching out immediately after noticing the charge, they still declined to help. I feel scammed, and I’ve had to escalate this issue to my credit card company and consumer protection agencies. If you value your time and money, I strongly advise staying away from this platform.
Dear Simon,
We want to extend our sincerest apologies for the challenges you faced when canceling your mastermind.com membership. Your experience is of paramount importance to us, and we deeply regret any frustration or inconvenience this situation has caused.
Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Member satisfaction is our top priority, and we are continually working to improve our programs and support services. Please know that we have shared your concerns with our management team and have taken immediate steps to enhance our processes to ensure a better experience for all our members.
We want to assure you that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address your cancellation and refund requests. We have reached out to you via email from Support@mastermind.com, and a reversal for the charges associated with your membership has been processed. Please allow 5-10 business days for the refunds to appear in your account. We truly appreciate your patience during this time.
Your trust means the world to us, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well!
Once again, Simon, please accept our heartfelt apologies for any inconvenience this situation may have caused. We genuinely value your membership and the trust you place in us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to support you in any way we can!
Warmest regards,The Mastermind Team
Updated review: Aug. 25, 2024
Pleased to inform Mastermind.com issued refund on August 15th 2024, after we submitted files with Better Business Bureau, Arizona State Attorney Office, Navy Federal Credit Union, Visa, and online review platforms. The refunded amount appeared in the bank account on August 19th 2024. I increased the rating to 3 acknowledging Tony Robbins’ efforts, unique content and contribution.
Original Review: Aug. 15, 2024
Great information given by Tony Robbins, however Mastermind.com uses deceptive tactics to collect subscription fees, such as stating that $1 trial period ends on a particular day when you can still cancel subscription, if you decide you do not want to continue with the service. However the credit card was charged without authorization prior to expiration of trial period, and Mastermind.com customer service refused to follow through and refund the money.
Dear Elena,
Thank you so much for taking the time to share your experience with us. We sincerely apologize for the challenges you faced when canceling your mastermind.com membership and the communication issues regarding your account. Please know that your concerns have been promptly shared with our team, and we are actively working to improve our processes to better serve all our members.
We want to assure you that we have addressed your concerns with the utmost seriousness. Our dedicated support team has already taken swift action to address the issues related to your membership. An email has been sent to you from Support@mastermind.com, confirming the reversal of the charge, which should be reflected in your statement soon.
We greatly value your trust and are committed to ensuring that your experience with us is positive moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well!
If you have any additional questions or concerns, please do not hesitate to reach out. Once again, we sincerely apologize and truly value your membership and the opportunity to support you, Elena.
Warm regards,The Mastermind Team
Reviewed Aug. 15, 2024
I signed up for the VIP Game Changer Event for $1, it said you'll only be charged $1, and no other charges. After the event they sent me 10+ emails encouraging me to sign up for the Mastermind Program. Nowhere in any of the emails did it say that I already had a membership that would be automatically charged to my credit card. I never used the software/program. I didn’t even know it was available to me?! So many emails and not once did they say anything about an active membership or send me an invoice. It’s extremely misleading.
When I contacted support I explained to them that I didn’t use the software and I was requesting a refund. They said they can’t do anything about it. I even pleaded with them to at least refund me 1 month. I was charged twice once on July 5th and then Aug 5th. As soon as I saw the charges I immediately reach out to support. It is very disappointing to have been hoodwinked into paying $1 because it was going to charity and then find out I have 2 x $97 USD charges. I was a huge fan of Tony but after this experience he’ll lose more $ cause I’ll never buy another one of his programs or books again nor would I recommend it. It’s frustrating that a company that I thought was reputable would bury the lead in fine print terms. Feels like a total bait and switch marketing, I guess when it feels too good to be true you shouldn’t sign up. Buyer beware, if it's a cheap entry, read the fine print.
Dear Jessica,
We are truly sorry to hear about your recent experience with us. Your feedback means the world to us, and we want to extend our deepest apologies for any inconvenience or frustration you may have faced.
At Mastermind.com, the satisfaction and happiness of our members are what we strive for every single day. We are committed to improving our programs and support services.
Please rest assured that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address the issues related to your Mastermind.com membership. We have reached out to you via email from Support@mastermind.com, and we have also processed a reversal for the charges associated with your monthly Mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 5-10 business days for the refunds to appear in your account.
Your trust is something we value immensely, and we’re committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well!
Once again, Jessica, please accept our sincerest apologies. We are truly sorry for any trouble this situation may have caused, and we genuinely appreciate the opportunity to make it right.
Warmest regards,The Mastermind Team
Updated review: Aug. 7, 2024
They made it right. Sorry for the bad review.
Original Review: Aug. 4, 2024
I signed up to the webinar with Tony Robbins and Dean and bought the base upgrade. I got the trial to their product and thought I canceled the subscription as I realized I didn't want to enter this business model. Nevertheless, I saw their $97 USD bill on my credit card the day after the charge, and that day emailed their support. They informed me there is no refund on subscriptions once charged. I mentioned I am in a bad financial situation (unemployed), had zero intention of using the subscription, and thought I'd cancelled already.
They don't care and sent a picture of their legal doc stating they don't refund subscriptions. Walmart can refund a PHYSICAL product in 30 days, yet they can't refund a DIGITAL product in 1 day past purchase. I used to like Dean and Tony's products and thought they cared about people and their situations but I no longer trust their products. They just want to sell products, they don't care if you benefit or intend to use it.
Dear Fabio,
We are sorry to hear about your recent experience with us and truly appreciate you taking the time to share your concerns. Your feedback is incredibly important to us, and we want to extend our heartfelt apologies for any inconvenience you may have faced.
Member satisfaction is our top priority, and we are committed to continuously improving our programs and support services. We have taken proactive steps to evaluate and enhance our processes to ensure a better experience for all our members.
Please rest assured that your concerns have been taken very seriously. Our dedicated support team has swiftly acted to cancel your Mastermind.com membership, reached out to you via email from Support@mastermind.com, and immediately processed a reversal for the charge associated with your monthly Mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 5-10 business days for the refund to appear in your account.
We are genuinely thankful for your patience and understanding during this time. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you in the future.
If you feel we’ve made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well.
Once again, please accept our sincerest apologies for any inconvenience this situation may have caused you. Your trust and the opportunity to assist you are highly valued by us!
With warmest regards,The Mastermind Team
Mastermind.com Company Information
- Company Name:
- Mastermind.com (formerly Dean Graziosi)
- Company Type:
- Private
- Address:
- 3370 N Hayden Rd
- City:
- Scottsdale
- State/Province:
- AZ
- Postal Code:
- 85251
- Country:
- United States
- Website:
- mastermind.com