Mastermind.com Reviews
formerly Dean Graziosi
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About Mastermind.com
Mastermind.com is the brainchild of Tony Robbins and Dean Graziosi’s 60+ years of success in the sell-what-you-know industry. With just a monthly subscription you get exclusive access to a library of resources designed to help you follow their formula for thriving in the knowledge industry. Your subscription includes 70+ original courses to guide your growth and momentum, new monthly releases, live training sessions, and a supportive community on the same mission as you. Mastermind.com is the #1 platform for helping anyone turn their expertise into impact.
Visit mastermind.com- 14-day $1 test drive of program
- Highly qualified speakers
- Interactive events
- No guarantee that the courses will suit your needs
- Can be technologically challenging
Helpful Reviews
What is Mastermind?
Mastermind is an empowerment platform led by two New York Times bestselling authors and entrepreneurs: Tony Robbins and Dean Graziosi. Mastermind helps its customers hone their skills and gain more knowledge on how to become successful in their unique passions.
By signing up and paying a monthly subscription, you are given access to resources meant to expand your knowledge of marketing, social media management and other skills Tony Robbins and Dean Graziosi have deemed important for personal success.
Mastermind coaches
Mastermind’s resources have a variety of teachers, but the platform is organized by two main speakers:
- Tony Robbins has written a variety of bestselling self-help books. He is also a successful motivational speaker for several high-profile customers. At the time of publishing, he is involved in over 100 businesses that generate billions of dollars per year. He has used his extensive business knowledge to help Feeding America and youth organizations throughout the country and has even started his own nonprofit called the Tony Robbins Foundation.
- Dean Graziosi is a real estate investor and motivational speaker. He has published multiple bestselling books based on his experience as an entrepreneur and real estate investor, focusing particularly on how he started with no money and grew to be a multimillionaire. After finding much success, he started traveling the world to teach his methods. He’s also active in charity work with organizations including Feeding America and Operation Underground Railroad.
Mastermind products
Mastermind offers around 70 courses and training to help you learn about business, entrepreneurship, marketing and other vital skills. All these courses add up to around 300 hours of training.
Mastermind also hosts one live event each month with mentors that Tony Robbins and Dean Graziosi believe have valuable knowledge. The program gives you the opportunity to connect with people who share your interest in business. With over 80,000 current participants, the program offers a variety of possible connections.
How much does Mastermind membership cost?
If you’re unsure whether Mastermind training is the right fit for you, it offers a 14-day “test drive” for $1. This test drive includes:
- Access to 40+ Mastermind courses
- Access to a new course each month
- Motivational Mondays
- AI assistant
The Mastermind monthly subscription costs $47 per month and includes all the resources listed above.
Mastermind FAQ
What does Mastermind offer?
Mastermind offers training courses hosted by Tony Robbins, Dean Graziosi and other business professionals.
Who is the owner of Mastermind?
Tony Robbins and Dean Graziosi are the owners of Mastermind.
What are Mastermind community groups?
Mastermind is a community of individuals looking to expand their knowledge. Mastermind also offers smaller inner circle training that focuses on groups with specific goals in mind.
Still have questions?
Is Mastermind worth it?
Tony Robbins and Dean Graziosi have both been extremely successful in the business world. To find out whether Mastermind has specific courses worth it for your unique aspirations, it’s worth looking into the company’s test drive option.
Mastermind.com Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 11, 2026
I have been a member of Mastermind.com for several years. Life got in the way and I hadn't used the platform in a while and I was considering cancellation. Sophia ** helped me to remember the value of the platform and mentioned some new options that are rolling out. She offered me a free month to explore the new options before I made a decision and it really made all the difference to me. In my opinion that is exceptional customer service and it really helped me to put my priorities back in order and to have some breathing room financially. Mastermind.com a program that offers tools that help better my life and career. So, I feel I wanted to hang on to it for a little while longer. Thank you Sophia for having my back and not allowing me to let go so easily. Customer service agents like you are truly valued and appreciated!
Hi Cherill,
Thank you so much for your thoughtful review!
We understand that life can sometimes shift our focus, so we're especially grateful that Sophia was able to reconnect you with the value of the platform and help you explore the new opportunities available. It's wonderful to hear that her support, understanding, and willingness to provide you with extra time made such a meaningful difference during your decision.
With appreciation,The Member Success Team
Reviewed June 20, 2026
Entering the complex world of Artificial Intelligence education was a challenge I chose to undergo with the folks at AI Advantage Bootcamp. I knew after the third weekly class that I was in a bit too far over my head. Following the 6th class, I respectfully requested a refund under their Money Back Guarantee. At first, they gave me very generous offers to keep me as a student and customer. However, I insisted that I was not patient with my rather limited learning abilities. The customer support people promptly refunded my money with no further questions. What I loved most was the speed in which they addressed my concerns in the most polite and professional manner. Actually, they went over and above in helping serve me as a customer. For that, I am truly grateful.
Dear Dr.,
Thank you so much for taking the time to share your experience! We really appreciate your honesty and the thoughtful way you described your journey with us! While we’re sorry the program wasn’t the right fit at this stage, we’re grateful for your kind words about how the support team was there for you quickly, kindly, and professionally. Wishing you continued growth, confidence, and success as you move forward in your learning journey!
With appreciation,The Mastermind Team
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Reviewed June 10, 2026
Hi. Mastermind.com it's such a fantastic organisation with a great support team, eager to help. Thank you for sorting my IT challenges, appreciate it.
Dear Zofia,
Thank you so much for taking the time to share your experience with us! We’re truly grateful for your kind words and are so happy to hear that our support team was able to help resolve your tech challenges. Knowing that we could make things easier for you means a great deal to us. Your appreciation and support are incredibly valued, and we’re thankful to have you as part of our community. Thank you again for your trust in us!
Warmly,The Mastermind Team
Reviewed June 7, 2026
Amazing. Giving. So authentically supportive at every turn, whether they get a dime or not. I am so grateful to have Tony, and amazing DEAN- and all the people who he, they surround themselves with- to help us be better, more caring, more empowered beings- through techniques, inspiration, all the different offerings throughout the year. I know they have my back, and they lead in being in service to our human race that definitely needs all the AUTHentic help it can get. They are one of the real Home base leaders that I trust >>>> T R U S T for this time. Thank you always. 🪷💘❤️🙏🕊️
Thank you so much for your heartfelt review! Your words truly touched us. We are incredibly grateful for your trust, support, and for being part of this community. It means so much to hear that you feel supported, inspired, and empowered through our programs and team. We are honored to walk alongside you on your journey and deeply appreciate your kind recognition of our mission to serve others. Thank you for being such a valued part of our family! With gratitude, The Mastermind Team
Reviewed June 5, 2026
I've been a member of Mastermind com since 2024, and my experience has been nothing short of excellent. The platform has continuously rolled out up dates and improvements. The support team is top notch they are accessible by chat and email and responsive, providing the fastest service I've ever encountered. Dean Graziosi's weekly presence and leadership, alongside Tony Robbins' involvement, bring a level of credibility and longevity that initially attracted me to the platform and continues to keep me here. Mastermind offers an incredible array of resources for anyone looking to create their own business. The built in security features provide peace of mind, and the ability to have everything housed in one place is simply amazing.
Dear Melissa, wow! Thank you from the bottom of our hearts for your incredibly kind words! We feel so grateful to have you as part of our Mastermind family since 2024! Your thoughtful words about our platform,team, and the leadership of Dean and Tony truly mean the world to us. We are thrilled that you've had such a positive experience and have seen the continuous improvements we've worked so hard to create. We are so lucky to have you with us on this journey! With gratitude, The Mastermind Team
Reviewed July 23, 2026
The support is very helpful and nice, both the AI support and the human support is good. The AI support is timely, and the human support takes a bit of time to reply but still good.
Dear Hung,
Thank you so much for your thoughtful and kind review! We’re truly grateful to hear that both our AI support and our customer support team have been able to assist you. Your patience and understanding regarding our response times mean so much to us, and we're delighted that you still had a positive experience. Thank you for your encouragement and support! We're always here whenever you need us!
With gratitude,The Mastermind Team
Reviewed July 21, 2026
The people in this company are amazing and the service is second to none. I enjoyed the program shared from the team and am looking forward to purchase more of their solutions on.
Dear Nikolay,
Thank you so much for your heartfelt review. Your kind words truly mean the world to our entire team. We are so happy to hear you enjoyed the program and had such a wonderful experience with our customer support. Knowing you're excited to explore more of our solutions is incredibly encouraging. Thank you for being part of our Mastermind community! We look forward to supporting you every step of the way!
With gratitude,The Mastermind Team
Reviewed June 11, 2026
Excellent Customer Service addressing unique Subscription related issue. The customer service was efficient, friendly, professional and timely.
Dear Karl,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that our team was able to assist you and resolve your subscription issue! Providing personalized support and making sure our members feel cared for is incredibly important to us. Your kind words mean a great deal to our team, and we truly appreciate your trust and support. Thank you for being part of our Mastermind family!
With gratitude,The Mastermind Team
Original Review: June 11, 2026
Your company is a scam. I have been trying to get reimbursed for a charge that was not authorized and this service has never been used. I sent an email within 30 days of seeing the charge on my credit card, and reported I have never used the service, I did not authorize the charge, and need a reimbursement. No one ever called me back and instead I got a generic email saying “sad to see go” but that my charge will not be reimbursed.
I have filed a dispute with my credit card company and will be reporting your organization. How sad that you guys are using Tony Robbins' name and good work to scam people out of money. I’ve never used this service and within 30 days I’m reporting this as a charge that I am disputing. I did not even know you had my credit card on file. Scamming people to pay for a service they have never used and don’t want is an unethical sales practice. I never will use any mastermind or Tony Robbins’ services again.
Dear Nicha,
We are truly sorry to hear about your experience with us. Please know that we carefully reviewed your concerns and reached out via email yesterday from support@mastermind.com. We can confirm that a refund of $997 USD has been processed and your annual membership has been canceled. Please allow 5–10 business days for the refund to appear in your account. We truly apologize for the inconvenience and appreciate the opportunity to make this right.
With gratitude,The Mastermind Team
Reviewed June 11, 2026
I purchased a program that good for a year. Anytime I needed help with anything, they responded promptly and took care of any issues (there were very few issues, most was just some kind of personal assistance that I needed). After my year membership was over, they still provide some resources... They don't just disappear and leave you high and dry. About a year later, I attended a summit and purchased a trial membership, which was a breeze to cancel.
Dear Cheri,
Thank you so much for your kind words! It means so much to know that you felt cared for throughout your journey with us and that our team was able to provide the assistance you needed. We truly believe in supporting our community beyond a membership, and we're grateful you experienced that firsthand. Thank you for being part of our Mastermind family!
With gratitude,The Mastermind Team
Reviewed June 9, 2026
Dean is a glorified snake oil salesman. I purchased a program I never used and requested my money back. Despite the fact that I was sleeping in my car at the time, Dean (whose net worth is around $50 million) figured he needed that $1,000 more than I did. Nothing but stonewalling. No magnanimity or understanding. He (and Tony) are out to take as much as energy from people as they possibly can.
Dear Jabril, Thank you for sharing your experience. We are genuinely sorry to hear about the hardships you described and understand why you feel disappointed. After reviewing your account and prior communications, we confirmed that your purchase was made in August 2023 and that your refund request was submitted well after the applicable refund period. Your request was carefully reviewed at that time and handled in accordance with our policies. We wish you all the best, The Mastermind Team
Reviewed June 9, 2026
I made a mistake during a recording, and the Mastermind team were immediately helpful and friendly. They resolved the issue quickly and professionally.
Dear Silvio,
Thank you so much for taking the time to share your experience! We’re so happy to hear that our team was able to assist you quickly with your recording and provided friendly, professional support. Knowing we could help resolve the issue promptly means a great deal to us. We truly appreciate your kind words and are grateful to have you as part of our community. Thank you for your trust and support!
Warmly,The Mastermind Team
Updated review: June 12, 2026
Dear Mastermind Team,
Original Review: May 29, 2026
I am extremely disappointed with my experience with Mastermind. I paid upfront for a one-year membership and did not use the platform at all during that period. I had absolutely no intention of renewing the subscription, so it came as a complete shock to discover that another annual payment had been deducted from my account without my knowledge or express authorisation. What has made this even more frustrating is the complete lack of accessible customer support. When I attempted to contact support at support@mastermind.com, my emails were rejected with the following error message: “550 permanent failure for one or more recipients ([support@mastermind.com](mailto:support@mastermind.com): blocked)”
This means my emails are literally being blocked by their system, leaving me unable to properly communicate with support regarding cancellation or a refund. I also found the website and account management system extremely confusing. I could not clearly locate my payment details, see where recurring billing was enabled, or find a straightforward way to cancel the subscription to prevent further charges.
To make matters worse, the cancellation instructions referenced in the Mastermind Help Centre do not appear to exist or match the actual website interface. The guidance provided was therefore impossible to follow, leaving me with no practical way to cancel the subscription myself. I believe it is unreasonable to continue charging customers for services they are not using, particularly where there is no clear renewal consent, no effective customer support access, and no transparent cancellation process. I am now unable to reach this company to formally request that the charge be refunded immediately and that the subscription be permanently cancelled and am $997 US out of pocket. I strongly encourage others to carefully monitor their accounts and recurring payments if signing up for this service.
Gi
Dear GI, Thank you for reaching out to our team. We truly apologize for any inconvenience this experience may have caused. We have been unable to locate your account using the information provided in your review. To assist you as quickly as possible, we have sent you a private message through ConsumerAffairs requesting your account details. Once we receive your information, we will promptly locate your account and reach out to you directly to provide assistance. Warm regards, The Mastermind Team
Reviewed May 29, 2026
Mastermind is filled with valuable courses on sales, marketing, public speaking, and psychology plus many trainings, be part of the group, and many fun events that offer valuable training. Mastermind with Tony Robbins and Dean Graziosi has valuable and tremendous value and I am so happy to be part of this!
Dear Cheri,
Thank you so much for your heartfelt review and for taking the time to share your experience! We are truly so happy to hear how much value you’ve received from the courses, trainings, events, and community. Your kind words about Tony Robbins, Dean Graziosi, and the program mean so much to us. We are incredibly grateful to have you as part of the Mastermind family and look forward to continuing to support you on your journey!
With gratitude,The Mastermind Team
Reviewed May 22, 2026
Fantastic team, support is top rate and great service. I struggled to cancel the subscription and thought it was another scam, but emailed the support team and they were wonderful. Definitely recommend.
Dear Loretta,
Thank you so much for your thoughtful and kind words! We are truly grateful that you reached out to our support team and gave us the opportunity to assist you! It means so much to hear that our team was able to turn your experience around with care and support! We truly hope that when the time is right, you’ll return and be part of our Mastermind family again :)
With gratitude,The Mastermind Team
Reviewed May 18, 2026
I am a fan of Tony Robbins and usually opt for the $1 VIP upgrade for his events. Over the weekend, I asked his customer support to help me cancel the trial, and not only did they assist me right away, but they also checked my other email address in case I had signed up for the trial with a different address. I never had a company go above and beyond to help me cancel their service...
Dear Flo,
Thank you so much for taking the time to share this incredibly kind review! We are truly so happy to hear about your experience with our support team and that you felt we went above and beyond to assist you. It means so much to know we were able to ensure all of your concerns were fully addressed. We hope that when the time feels right, we’ll have the opportunity to welcome you back to our mastermind family!
With appreciation,The Mastermind Team
Reviewed May 18, 2026
Listened and gave me exactly what I asked for. Put customer service ahead of strict rule maintenance.
Dear Maxim,
Thank you so much for taking the time to share your kind words with us. We are truly so happy to hear that our support team listened carefully and was able to provide exactly what you needed. Creating a positive and supportive experience for our members always means so much to us. We are incredibly thankful to have you as part of our Mastermind family, and please know we are always here to support you whenever you need us!
With gratitude,The Mastermind Team
Reviewed May 14, 2026
The speed of the response and helpfulness was exceptional. This should serve as a model for all customer support encounters.
Hi Lori,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you found the speed, helpfulness, and overall support experience exceptional. Providing responsive and high-quality support to our members is incredibly important to us, and your feedback means a great deal to our team. Thank you again for taking the time to share your experience with us!
Kind regards,The Mastermind.com Team
Reviewed April 30, 2026
Thank you from my gut, my heart and soul. I wasn't thinking of AI before I received your AI invitation. I gave up trying to sell my work. So though I kept on working, I had to get a job to support my work. But you bestowed upon me knowledge and power, and suddenly my eyes opened and the ideas came, and it's easy for me to say you guys changed my life. Just that simple. Thank you so much for showing me a path and a journey and a goal and lots and lots of love.
Dear Susie,
Thank you from the bottom of our hearts for sharing this beautiful message! We are beyond grateful you took the time to open up about your experience with the AI Advantage Summit. Hearing that it sparked new ideas and truly changed your life fills us with so much joy. Your kind words mean more than we can express. Please know we are always here to support you! Sending you so much love as you continue on this incredible journey!
With so much gratitude,The Mastermind Team
Reviewed Feb. 14, 2026
I was skeptical about this experience, but I did do a Date with Destiny 25 years ago with Tony Robbins, and it did change my life. Fast forward to wanting to create a new brand and career... this is what I needed. The team cares so much. The in-person event was amazing. Dean gives away all his secrets to success. The only things that hold people back are themselves and fear.
Dear Emilia,
Thank you so much for taking the time to share your thoughtful and heartfelt review! It truly means the world to our team to hear that the in-person event was such a meaningful experience for you. We’re so grateful you chose to join us as you step into this exciting new chapter of building your brand and career. Your reflection about fear and believing in ourselves is so powerful, and we’re cheering you on every step of the way!
With heartfelt gratitude,The Mastermind Team
Reviewed Jan. 23, 2026
SCANDALOUS billing practices – they charged me approx ~$528 CAD over 8 months after I thought I signed up for a $1 trial in May 2025. I enrolled for what I believed was a one-time access to motivational content with Tony Robbins and Dean Graziosi, hoping to pull myself out of grief. I never used the platform – no logins or content accessed.
The $1 trial auto-renewed to approximately ~$66 CAD/month ($47 USD plus conversion) without monthly statements or reminders, which I only discovered in January 2026 on my credit card. I emailed support immediately to request a full refund, explaining my situation. They refunded the month that had just been charged for the following month($47 USD), ignoring the rest despite my zero usage and hardship. I think it’s a disgrace that names like Tony Robbins and Dean Graziosi are associated with these misleading subscriptions. I’ve escalated multiple times, but no full resolution. Advise caution with auto-renewals – be aware!
Dear Kelly,
Thank you so much for sharing your feedback. We truly are very sorry to hear about your experience. Please know your concerns matter deeply, and your feedback has been shared with our management team. Our support team has emailed you to confirm your membership cancellation and processed refunds. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Please don’t hesitate to reach out; we’re here for you.
Warm regards,The Mastermind Team
Original Review: Jan. 12, 2026
SCANDALOUS Scammers, they scammed me for 1844 Euros, after I thought I made a donation of 1 dollar for charity. I enrolled for a free event with Dean Graziosi, I could make a donation 1 USD for charity, which I did, not knowing that my donation entailed a monthly membership payment of 97,00 USD. When I saw this I have sent an email and all they do is trying to sell new programs and only stopping the membership, which I can do myself as well. I think it's a disgrace that people like Dean Graziosi and Tony Robbins let their good names being used for this scandalous activities. I advise to not get scammed! Be aware!
Dear Esther, Thank you for taking the time to share your feedback with us. We are so sorry for the frustration this experience caused. Your concerns have been shared with our management team, and immediate steps have been taken to improve our processes. Our team has reached out and confirmed via email that your membership has been canceled and refunds processed. Please accept our sincere apologies, and please don’t hesitate to reach out if we can assist further! Warm regards, The Mastermind Team
Reviewed Aug. 30, 2025
The MM Team never gave up on working to make my Social Media Co-Pilot connect and work with my FB Biz Account. It took a few months but the Team always responded promptly to new messages that I sent. They suggested follow up actions and also assured me that they were continuing to work on the problem. Thank you for being responsive and never giving up on fixing the issue. It is finally working!
Thank you so much for sharing your experience! We’re truly grateful for your patience and trust as our team worked to get your Social Media Co-Pilot connected! Your kind recognition means the world to us, and we’re so happy to hear it’s now working :) Knowing we could support you through this process reminds us why we love what we do. You’re a special part of our Mastermind family, and we’re so thankful to share this journey with you!
With heartfelt appreciation,
The Mastermind Team
Reviewed Aug. 13, 2025
Mastermind is always very helpful when you need a question answered or really just need guidance on anything technical. I have never had a question not answered with incredible step by step instruction. Thank you support team at mastermind.com
Dear Jason,
Thank you so much for your incredibly kind words and for taking the time to share about your experience with our support team. We’re truly grateful for your trust and so glad our team could provide clear, step-by-step guidance for you. Your appreciation means the world to us, and we’re honored to be here to support you every step of the way on your journey with Mastermind :)
With heartfelt thanks,The Mastermind Team
Reviewed Aug. 13, 2025
I was really grateful that I could schedule my attendance for the day I needed. Shana was awesome! She explained each step that I would have needed to know to use as I transition my company's Website to your portal. I created it a while ago but did not launch it due to no Domain names I liked that were affordable and was too busy to create it. I loved the support we will get as we begin working within Mastermind.com. I was also grateful that instead of "upselling me" I got to focus on what I can do already and get that done before I find a way to join the "Academy". I am upside down with my finances already from joining the Group. Because I am not secure in my income and my customers are calling to get small projects done and that is immediate money. So I am trying desperately to service them, and keep my life on schedule.
I had MANY tech issues this week - Laser printer went down with the wifi failing and I had to spend 2.5 hours getting it back up with the help of my daughter late at night. I need to print - to review all project work. Also the Virus protection was due and the Microsoft Edge made it a 3 hour effort with a McAfee tech helping me- he was worn out too.Then I get an increase on ALL my bills!! When I am living off a small Social Security check that comes in very late this month - won't have it until Weds the 20th (Edison is having a forced shut off on that day) - I am getting hit with negative stuff but I am praying with affirmative prayers that this time in my life -I refuse to let even poverty stop me! I am blessed each day when my prayers are answered and I am able to survive and very soon THRIVE. So please don't give up on me...
I am moving in the direction of you guys... I just can't keep watching the wonderful webinars you lead because "I am scooping water out of my canoe so I can stay afloat" and I must keep a roof over my head 1st. However I continue to collect images and content I want to use for the Website. My goal is to start selecting the template and I can't wait to show you the real nature of my business. My goal is to start doing the website next week.
PS- My sweet Mother is still alive and hanging in there - when we got the notice she was dying we all rushed to see her and I held her hand for 4 hours praying over her and talking to her about the beautiful transition she will have. Well she started recovering more than passing away and I am the responsible one who is gathering the photos for a video because she is due to pass any minute...
So YES I have a lot on my plate - but at this stage of my life, I am dedicated to my vision on what my company can do to assist others with their dreams and I am determine to start next week after your Monday teachings - So thank all of you on the team for a clear and concise training and for "hand-picking me". I am going to make you proud of me soon for all your assistant efforts like loving parents. Much love to all of you and THANK YOU FOR THIS GREAT MASTERMIND.COM opportunity. I know its is going to be a great success for me and the clients I can help. Have a wonderful week -Shea
Dear Shea,
Thank you from the bottom of our hearts for sharing your journey with us. Your strength, resilience, and unwavering spirit inspire us deeply. Please know we’re here for you, standing beside you every step of the way, ready to support you through every challenge and celebrate every victory! We believe in you, your vision, and the beautiful impact you will make. You are part of our Mastermind family, and we’re cheering you on always.
Sending you love and strength,The Mastermind Team
Reviewed Aug. 8, 2025
I tried a competitor first but the Mastermind Business System is better. Better organized, great business plan to guide you and you can ask everything to ai GG!! But most important is the family feeling! Their community and events are world class. Try it!
Dear Edwin,
Thank you so much for your incredibly kind words! We’re so beyond grateful you chose Mastermind and that you feel the support from our organization, guidance, and GG. Knowing you value the family feeling, community, and world-class events means the world to us. You’re a special part of our Mastermind family, and we’re so thankful to share this journey with you!
With heartfelt thanks,The Mastermind Team
Updated review: Aug. 27, 2025
I was contacted by a very helpful manager, and he took care of my issue immediately. I appreciate your support.
Original Review: Aug. 1, 2025
Support is notorious for ghosting your emails and texts. I have yet to hear back from anyone regarding my first email in June. I have never experienced having this kind of run around while trying to reach customer service to set up a payment arrangement. I have attempted to reach support over a dozen times through chat, email, texts with an onboarder, and phone numbers listed on BBB. That thing is, I get daily reminders that my card is not working. I had to stop payment on my last payment after attempting to reach them a month before about breaking down my last payment. This is not how you show appreciation to a customer for spending $997 on your business system. Jonelle, my onboarding call associate, told me they would work with me no problem. I cannot get any responses.
Dear Greg,
We’re truly sorry for your experience and sincerely apologize for the frustration this has caused. Please know your concerns were taken seriously, and our team has been working behind the scenes to resolve them. Our support team has reached out to you via email and also by phone, where we left a voicemail to personally assist with your concerns. We’re committed to resolving this with care and we look forward to hearing back from you soon.
With warmest regards,The Mastermind Team
Reviewed July 29, 2025
I canceled my service prior to the renewal and have repeatedly asked for a refund and been given the runaround numerous times and have yet to get it refunded. I am usually all in on anything Tony Robbins, but this one has been truly disappointing. The platform is somewhat confusing and Dean likes to give pep rallies but rarely gives tools you can use.
Dear Wendolyn,
We are so very sorry to hear that this has been your experience. Please know our team has reached out via email to support you directly with your concerns. At this time, your payment is in active dispute review, which unfortunately removes our ability to issue a refund. We truly apologize again for the frustration. Please know once the dispute status is lifted, we will process the refund. Thank you for your patience and understanding.
With warmest regards,The Mastermind Team
Reviewed July 24, 2025
I signed up for the VIP service during an event in May, paying $1 via Apple Pay as a trial. The transaction was immediately refunded, so I assumed it might have been a website issue or that it was going to block my bank account.. Since no charge went through, I wasn’t aware the subscription had activated. I recently discovered I had been billed $97 for two months of membership—despite never receiving VIP access or knowing the subscription was active. When I reached out to support and explained the situation—complete with a screenshot showing the $1 refund—they only offered a one-month credit, citing their refund policy.
It’s not about the money, it’s about the principle. Consumer experts note that unused subscriptions are frequently refunded when politely explained with proof, especially if the customer never accessed the membership. I’ve attended Tony’s events before and have always had great experiences. After this, though—with minimal response from support and refusal to refund the full amount—I’m left speechless. I will be filing a complaint through the BBB.
We’re truly sorry for the frustration you experienced when canceling your membership. We can confirm we have now processed the refund for your second payment, and you should see it reflected in 3–5 business days. Your trust means the world, and we’re committed to earning it back. Would you kindly consider revisiting and updating your review? It would mean the world to us. We truly apologize again for any inconvenience this may have caused.
Warm regards,
The Mastermind Team
Reviewed July 23, 2025
Reliable Support with Room for Improvement. As a Mastermind member, I consistently receive responses whenever I reach out to their team, which I truly value. The reliability of their customer service is excellent - they never leave you hanging. My only suggestion for improvement would be faster response times. While they do get back to you, quicker turnaround would enhance the overall experience significantly. Overall, solid support that you can count on, with potential to be even better with speedier communication.
Thank you for taking the time to share your kind words about your experience with our support team! We’re truly grateful for your trust and are so happy to have you as part of our Mastermind family. Knowing that you feel supported means the world to us. Your feedback on response times is deeply appreciated. We're always working to grow and improve! Thank you for being on this journey with us, and we’re here for you every step of the way!
With heartfelt thanks,
The Mastermind Team
Reviewed July 17, 2025
Watch out for a scam. I was enrolling in a FREE Tony Robbins and Dean Graziosi event. During the enrollment process, you could donate $1 to Feeding America, where it is not clear that you are also subscribing to a monthly $47 membership. Terrible scam. It took me a couple of months to realize I was paying for a subscription I wasn't aware of - read the fine print. I requested a refund but was denied. Don't be a dummy like me.
Dear Andrea,
We are so sorry for the frustration you experienced when canceling your Mastermind.com Monthly Membership. Our team has processed your refunds, and you should see them reflected in 3–5 business days. Your trust means the world, and we’re committed to earning it back. Would you kindly consider revisiting and updating your review? It would mean the world to us. We truly apologize again for any inconvenience this situation may have caused, Andrea.
Warm regards,The Mastermind Team
Reviewed July 2, 2025
Mastermind support has always gone above and beyond in asking the right questions on the issue facing, extend full support, make sure that the issue is resolved and also if they can do anything else. It has been a pleasure to have such caring support team members who are looking forward to serve others with whole heart. Thank you.
Dear Priyanka,
Thank you so much for your incredibly kind words and for taking the time to share your experience with our team! Your heartfelt words truly mean a lot to us. Knowing that you’ve felt cared for and supported every step of the way is exactly what we strive for. We are deeply grateful to walk alongside you on this journey, and your appreciation inspires us to keep showing up wholeheartedly for our members every day.
With deep thanks and warmest wishes,The Mastermind Team
Reviewed June 16, 2025
I paid $1 for a VIP access to Tony Robbins event but NOT made aware that this would automatcially enroll me to a service for $47 per month. This was underhand and as as no service was provided I have contacted my bank to withdraw the funds. This is a very uncomfortable outcome to what I preceived to be an open, upfront and honest organisation. I was wrong.
Dear Al,
Thank you for taking the time to express your concerns. We deeply apologize for any inconvenience you’ve experienced. We want to ensure we address your concerns in the best possible way. We've contacted you directly through Consumer Affairs to provide personalized support. Once we have more information, we can further look into your account. Please don’t hesitate to reach us at support@mastermind.com. We look forward to your response!
Sincerely,The Mastermind Team
Reviewed June 12, 2025
I just love how this entire business is structured. The team is incredible. They are super friendly and very helpful. Everything is done in such a timely manner. I love giving them my money!! Thanks again to Dean, Tony and team for doing what you do!
Dear Nate,
Your kind words truly warmed our hearts! We're beyond grateful for your kindness and for recognizing the heart and effort our team puts into everything we do. It means the world to know you feel supported and appreciated by our support team :)
Thank you for being such a valued part of our Mastermind family! We’re honored to support you and cheer you on every step of the way, Nate!
With deep gratitude and appreciation,The Mastermind Team
Reviewed May 27, 2025
Mastermind.com is a fabulous program with unbelievable motivational speakers. I signed up for the 1-year program for $997 about 10 days ago. When I signed up there was an opt out clause saying I could cancel within 30 days and get a full refund. Canceling has been impossible to do. Their online instructions did not work and I was unable to get a live person. So disappointing. Be careful when you sign up and be sure you want it, because they make it extremely difficult to cancel.
Dear Buki,
We’re truly sorry for the frustration you experienced when canceling your Mastermind Business System. Our team has processed your refund, and you should see it reflected in 3–5 business days. Your trust means the world, and we’re committed to earning it back. Would you kindly consider revisiting and updating your review? It would mean the world to us. We truly apologize again for any inconvenience this situation may have caused, Buki.
Warm regards,The Mastermind Team
Reviewed May 25, 2025
I reached out with questions at a time I knew was super busy for the customer support team at Mastermind. I was blown away at the speed of the respond, the follow-up the day after, and the detail of their helpful response. My questions were answered and my issue resolved super fast and efficiently. Incredibly impressive knowing how many emails they had to be getting during an a big online event weekend. They never cease to impress me with the quality of the service and products! Many thanks!
Dear Bobbi,
Wow! Thank you so much for sharing about your experience with us! We are so thrilled to have you in our Mastermind family! Knowing our team could help you so swiftly and thoroughly during the Thrive in 2025 event warms our hearts. Your trust and excitement fuel us to keep delivering top-notch service and products. Thank you so much for being such an incredible part of our community. We’re honored to support you on this journey! :)
With heartfelt gratitude,The Mastermind Team
Reviewed May 17, 2025
Mastermind.com support is awesome, effective and speedy in their servicing my needs!!! I emailed them last afternoon and received a response immediately. Shortly thereafter the resolution was provided. I was able to complete my purchase first thing this morning. They even followed up seeing that I was able to make the purchase and welcome me to the community.
Dear Kim,
Thank you so much for your extremely kind words! Your warmth and appreciation truly mean the world to us. We’re thrilled to hear that you felt supported and welcomed by our customer care team. It’s an honor to walk alongside you as you begin this powerful new journey, and we’re so excited for all that’s ahead. You are a cherished part of our Mastermind family, and we’re here cheering you on every step of the way!
With heartfelt gratitude and excitement,The Mastermind Team
Reviewed May 16, 2025
I am new to Mastermind. I have contacted them on a few issues. They were spectacular! The customer service is top-notch! I had been on a trial of their site and had a question about it. Not only were they quick with a reply, it was explained in an efficient and professional way. They took the time to research their answer and let me know what information I needed. I chose to stay with Mastermind not only for the content, which I highly recommend, but because they have terrific customer service. I HIGHLY RECOMMEND MASTERMIND!
Dear Heatherann,
Wow! Thank you SO much for your kind words!! We're beyond grateful to have you in the Mastermind family :) Your kindness and excitement mean the world to us! It’s truly our absolute joy to support you, and knowing our team made you feel cared for and assisted fills our hearts. Thank you for putting your trust in us! We can’t wait to cheer you on every step of your journey, Heatherann!
With deep gratitude and warmest thanks,The Mastermind Team
Reviewed May 14, 2025
Knowing that you have a lot of people turning into this three day event, but you managed to take the time help me resolve my thing so that I can prepare for that seemingly valuable event. And I understand. That there’s going to be a lot of things that y’all have to do, but you made it really simple for me and I appreciate it. No words of mine can sum up your commitment to the individual that goes along way. Many thanks, Miranda.. Jeff~~
Dear Jeff,
Your kind words have truly warmed our hearts! We're so grateful you took the time to share your experience with us :)It means the world to know that Maranda and the team were able to assist you, and we’re thrilled to hear that you’re joining us for Thrive in 2025! We pour our hearts into what we do, and your appreciation means so much to us!
Thank you for being part of our Mastermind family, Jeff! We hope you're loving Day 1 of the event!
With heartfelt thanks,The Mastermind Team
Reviewed May 6, 2025
I had registered for this presentation of Thrive in 2025. Then I was looking through my emails and realized I had never received my email for it. I went out to their FaceBook page and sent in my dilemma. I received an email from the Mastermind group requesting additional information, which I gave to them. They were able to locate my registration as I had misspelled my email address for it. Mastermind was able to get it corrected and I then got my information reset! Thank you so much Mastermind for finding me!
Dear Jennifer,
Thank you so much for your kind words and for taking the time to share your experience with us! :) We are so happy to hear our support team could assist you with your registration for the Thrive in 2025 event! We are so grateful to have you as part of the Mastermind family, and we can't wait to see you at the Thrive in 2025 event next week!! If there’s anything else we can do to support you, please just let us know! We are here for you!
With gratitude,The Mastermind Team
Mastermind.com Company Information
- Company Name:
- Mastermind.com (formerly Dean Graziosi)
- Company Type:
- Private
- Address:
- 3370 N Hayden Rd
- City:
- Scottsdale
- State/Province:
- AZ
- Postal Code:
- 85251
- Country:
- United States
- Website:
- mastermind.com