Community Tax Reviews

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About Community Tax

Founded in 2010, Community Tax offers tax resolution, tax preparation and tax assurance across the nation. Its team of tax attorneys, enrolled agents and certified public accountants (CPAs) is empowered to represent clients in front of the IRS. Potential clients can request a free consultation before beginning the process.

Pros
  • Ongoing support available
  • Spanish-speaking services available
Cons
  • Not all pricing information published

Community Tax Reviews

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    Verified purchase
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    Reviewed June 20, 2018

    Community Tax was great. I decided to seek them out because of Consumer Reports. I looked at their reviews and they said Community Tax was very good. I owe the government money and they were able to renegotiate it. Their enrollment process was very good. They were very knowledgeable where I did not have any knowledge in that area at all. It made me feel very comfortable with the way they handled everything. They made me feel that everything was going to be okay because I was very nervous about it. They sent me all the information and we went from there. It worked out really well. I had to spend some money, but I felt that they did a good job on it. I got a good deal, too. I’m very happy with them. I highly recommend them to anyone who gets in trouble like I did.

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    Reviewed June 19, 2018

    Community Tax was in a trucking magazine and it said they knew about trucking taxes. They did a good job which could have been a little faster, but stretching it out was a benefit on my part. I was pretty comfortable working with them. I just paid them a little bit every month and I got my settlement so I’m happy.

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    Reviewed June 18, 2018

    Community Tax helped me very well, and I am happy. I liked my agent so much, especially his good customer care. They were very good at helping me with my payment plan. It was awesome. I'd recommend it.

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    Reviewed June 17, 2018

    I was in debt with the IRS and Community Tax helped me set up a payment program with the IRS and then a final payment where the IRS settled for an amount on what I had owed them. It took a few years to complete the program and the people that I talked to explained to me what procedures had to be done and how it had to be taken care with the time limits. When I had questions or concerns, they got back to me within 24 hours and a lot of times, I could get the answer immediately. The cost was also a fair amount for me to pay them to do what they did. They straightened out the problems that I was having with the IRS and they have also helped me with my yearly taxes.

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    Reviewed June 16, 2018

    My fiancé owes about $52,000. Our previous accounting made some errors on the 1099 and that caused the IRS to flag it and get an audit. It was realized that the person that was doing the taxes did it incorrect so we paid for it. My fiancé heard a commercial over the radio about Community Tax and we got in touch with them and then that got reduced to $4,300 so they were really, really helpful. It's a process. It took a year and a half for us to get all the docs on a roll but the IRS stopped harassing us because Community Tax took initiative in getting information. They got in contact with the IRS and everything got resolved.

    They were trying to get us a lower payback for the IRS but since they go by the bank account, everything that goes into transaction, the reviewer was like, “No. This is what we want.” And it was way less than what we expected, anyway, because we were supposed to pay $52,000. 50,000 is a lot of money to come out-of-pocket especially when you don’t have it.

    Community Tax has impacted me in a positive way because I am not as stressed out. We're still working with them because they asked for an extension for the current tax year but we're happy that everything is to the norm. We still have to pay but not as much. We have Community Tax recommended to other individuals. We told them our story and they're really impressed. My fiancé’s step son also had an issue with the IRS and Community Tax is helping him too.

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    Customer ServiceStaffTransparency

    Reviewed June 15, 2018

    I chose Community Tax because I trust them and mostly, I could meet the same people, like Chris. Sometimes I got a different person when I call but anyway, they were honest. They were always there for me when I called them to explain some situation. They always said they would take care of it and they did. Every time that the IRS sent me some stuff, I just faxed or mailed it to Community Tax, and they've worked on every situation until now that we've gotten at the end. So they’re good. They've done what they could to help me out, and they've always done their best to work and get a resolution.

    It was so stressful for me and I’m still stressed waiting to see until I get to the end of the process. I still have a small amount to pay the IRS, like $400 something, and Community Tax should send me a letter with the instruction on how to finish the process with the IRS. The last time I called Community Tax, they said they were gonna send a package to me. But until now, I haven't received it yet. But for now, I have received the letter from IRS saying the case is closed. Chris phoned me to say that the IRS will accept the offer in compromise and the IRS said that to me too. I still have the voicemail. The process has taken more than two years and it's really long but it's not Community Tax's fault. It’s maybe the way the IRS handled the thing.

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    Reviewed June 14, 2018

    I agreed to do business with Community Tax Relief on February 5, 2018. Rex ** was my tax practitioner. After weeks of playing phone and email tag with him and never returning my calls, he sent me a letter stating my account balance was completely resolved. Then on April 2, I received a letter from the IRS telling me I had a proposed increase in taxes and the due date to resolve my full amount I owe. I called Community Tax shortly after that and was stuck with Aman ** who assured me things would be ok. Yesterday, after more weeks of hounding them and paying nearly $4000, she told me I did owe the entire $18,000 having to pay $200/month for 5 years. What scammers and screwers!!! STAY AWAY!!

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    Reviewed June 13, 2018

    I like the way the person that I talked with interviewed me. It was comfortable. The enrollment was kinda long, but I understood why it had to be that way. Also, the payment plan was a little steep for us, but they worked it out so that we can make it. It relieved the stress. And the tax agent was pretty great. I like her honesty.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2018

    I was having some back taxes that I couldn’t afford to pay. I spoke to a guy from Community Tax who guided me and resolved my problem. I gave them all my taxes to pay and they pulled a copy from the IRS. They sent me copies and after that, I agreed with them and made my payment fees for them. And then, they started working with the IRS. Community Tax's very professional, on time and on the subject. They treated me fair and square and called me every time there was an update. I didn't have to chase them like what I did with Tax Network USA who just made my debt go off the roof. I’m very happy with them. And now, I'm debt-free.

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    Punctuality & SpeedStaff

    Reviewed June 3, 2018

    There is a saying that goes, “You don’t know who your friends are until you’re in need.” While that is certainly true of casual acquaintances and friendly companions, we typically do not apply it to tax experts in any way. There is no expectation of compassion from your tax professional. Imagine our surprise and utter relief when, during a dark and desperate financial time my wife, Claire, and I were able to seek and receive dedicated assistance from Mr. John ** with Community Tax.

    We have used Community Tax on and off for a few years without any difficulty or complaint. This year, we needed help beyond the normal requests when my wife and I applied for a home equity loan. The loan manager assured us that we would be easily approved, problem free. And as we began the process, he asked us for an exhausting amount of paperwork to prove the value of our home. Of course, we expected much of it and were able to readily give him what was needed. But after the process had started to drag on, we were asked to provide letters from the IRS. Letters that, for lay people, were impossible to obtain.

    Even after we closed our business with Community Tax, Mr. ** worked swiftly and generously to assist us in getting the documentation needed for the loan. He made daunting tasks look routine and helped us navigate every roadblock set before us by the lending agency. As we were approaching our deadline, the loan underwriters noted that the letters Mr. ** had obtained for us had (due to the loan manager’s horrific timing) become outdated. They insisted on another letter with new dates! Looking back, to say we were in despair seems rather dramatic, but that is exactly what happened. We had scheduled plans to have work done on our home and to pay off our IRS debt. Being refused the loan was too horrible to contemplate.

    We would not have had everything ready by the deadlines, without Mr. **'s assistance. My wife and I want to thank him for his efforts. Obviously, it would have been easy for him to simply not help us, we were no longer his clients, after all. I’m sure that he was working beyond the scope of his normal job duties. But, he was a friend indeed to us and we are grateful for his passion and service commitment. We also want to recognize Ms. Theresa ** and Mr. Barry ** for their attentiveness, as well. Our deepest gratitude goes to Mr. ** and the team at Community Tax. We appreciate their dedication and help.

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    Reviewed May 27, 2018

    My experience was very good. I’ll recommend Community Tax at any time to anyone, which I have already been doing. I had used another company before and I didn’t reach anywhere with it. Once I saw where Community Tax could help, I realized that was the way to go. My case took a little while to come to a conclusion, but it wasn’t anything that Community Tax has done. It has to do with myself and how soon I was able to do my part of it. Once that was paid up and once everything was okay, it was just smooth sailing from there. The enrollment process was done initially by phone and then I got telephone correspondence in the mail which I responded to. I gathered all the information that they needed. They were able to put me on a payment plan once I was qualified for the program until whatever it was that I had to pay was fully paid.

    They worked with me quite well. There were times when I didn’t have enough money in the bank and by making a phone call, or they would call me and let me know, they would reschedule me on the program so I was able to keep up with the payment. They were all good. I started out with one person and as we progressed, then it went on to either another department or another person that did their leg of it. But through it all, it was appropriated effort. There were standard emails when I had to send anything or they sent me anything and they made sure it went to the right person. On the whole, it was a team effort. Normally, I’m not able to get help the way I did through Community Tax. And they impacted me so well. It was like putting me back on a fresh start and helped me to structure my life and my habits into a positive way, and a positive attitude towards everything.

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    Reviewed May 24, 2018

    Community Tax is awesome. I owed money to IRS and they kept telling that I owed this much. Then they started to say that they were gonna have to put a lien on my check. I help my kids and my grandkids which eats into whatever little bit of money I make. I saw Community Tax on TV and I called them. A gentleman by the name of Paul called me back. He told me to just send in so much money and we'd get started then. Everybody was telling me that Community Tax was gonna charge a lot, but they were reasonable. From 15,000 that I owed, I only owe them 287.

    I was very surprised and very happy when I had gotten the letter. I couldn't believe it so I called them and they said that I just had to send in $40 and keep my promise to make my next five years Income Tax and I'm clean. I had a bulldozer lifted off my back. They asked what years I wasn't back and if I had paperwork. And Paul was awesome. He stayed with me every single way, every minute, and every step. He told me what to get and what to say.

    Then Community Tax's attorney called me and said that they were gonna represent me. I sent them what they needed. And they did everything. It was like having my dad again to do everything for me. They treated me like I was one of the family and fought for me. It was the best thing that could ever happen to me because my payments were something I could afford. I felt relief. They didn't pressure me. The said to send what I can just as long as I pay it by a certain date. And I did. If anybody should ever have problems, Community Tax is the place to go. Anybody that doesn't go with them and goes with somebody else is making a wrong decision.

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    Reviewed May 23, 2018

    I didn’t understand what the IRS was asking for and so I needed help with that. Community Tax was one of the first ones were the reviews I found off the internet. We started about seven years ago with them and the enrollment process was pretty simple. We answered a few questions and filled out some forms. I've also had really good interactions with my agent and I was impressed with his quick response. Also, the cost of the service was good. We’re pretty close to completing the program. Community Tax did a good job in helping me take care of a payroll tax and getting the issue with the IRS settled. Working with them has impacted my life a bit especially that when the IRS puts a tax thing on you, it’s gonna put you in a hole. I'd highly recommend Community Tax.

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    Cedric increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Community Tax, Cedric increased their star rating on Sept. 10, 2018.

    Updated review: Sept. 10, 2018

    We have been working with Lauren ** at Community Tax and have resolved our situation.

    Original Review: May 21, 2018

    I had a tax issue and I heard Community Tax's ad on the radio. I thought I'd give them a try. The enrollment process wasn't bad but it didn't actually work as smooth as I thought it would. Initially, I wasn't getting anything done and it got dragged on for almost a year until I received a letter from the IRS for putting a lien on my house. Then, I had to put together my own package and we submit it all to the IRS. Whatever the requirements were as far as working with a compromise with the IRS, we had to put all that stuff together ourselves and I've got stuff that Community Tax was supposed to do that they really didn't do.

    On the other hand, there's one gentleman that was very good. He was very responsive. He got back when you email him and he would respond in a timely manner. He gave us advice for the things we need to do or to follow-up. He got transferred to another department but even after he was transferred, he still followed through with us.

    However, Community Tax needs work. They advertise but what they actually do is not what it is. They get some stuff done but I was a bit disappointed to go through having to constantly call them instead of them giving me an update. They'd only be able to call and give me up-to-date information on anything that was happening when I receive a letter from the IRS. And then they tell me, "That's normal." I said, "It's not your house that they are putting a lien on," and it's not normal for me. I'd tell friends to try somebody else.

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    Reviewed May 20, 2018

    Community Tax was the most wonderful and greatest company I've ever had any dealings with. I would go on anything to promote them to help people who are having problems with IRS. I was thoroughly and certainly pleased with their actions and what all they have done to help me. Now, it's resolved and it's unbelievable. It was the best action I've ever done in my life. The enrollment process was very easy. It didn't take any time at all for them to tell me what it was gonna cost me, that they would represent me, and that they would let me make easy payments. They told me what it was gonna cost me and it didn't take any time at all for them to do that. They would let me make easy payments and they represented me. Then there were two or three agents who I worked with. Anytime I've texted them or sent them something, they were right there to help me. I would recommend Community Tax to anybody. When you get your first letter from IRS, photocopy it and then get a hold of Community Tax. Ask somebody to work with and go for it.

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    Reviewed May 19, 2018

    I had an IRS problem and Community Tax helped me with tax relief. When I called in, they told me what was gonna happen as far as the costs to them and what was gonna happen to try to offer something to the IRS. Community Tax was really helpful and they kept in touch with me. When I received a letter, I called and asked them the process of what they needed to do, then they walk me through it and I responded back whatever I needed to respond. They were easy and they have English and as well as Spanish-speaking people. Now, I'm done paying to Community Tax what they charged and last month, we got an IRS letter that they had accepted my offer so I got a few months until I can pay it off. Then I'll be done. Community Tax was perfect.

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    Reviewed May 18, 2018

    There was another company that I've heard over the radio and I communicated with them. But I didn't get a good vibe. And then when I called Community Tax, I felt the vibe was there. Then I found out that it was a local office so I can expedite my paperwork or anything that I needed to go there. They did an outstanding job. You come in, they treat you if you want coffee and they have doughnuts or cookies. It was just a great setting. People were always smiling. A lot of times, I walked in and I wasn't smiling because of the fear but everyone put me at ease. The people there were really supportive and I felt very comfortable.

    The rep that I worked with was John. He was downtown and he really helped me throughout the program. He was a blessing and everything that came up, he communicated well to me. I made sure that I got it off my desk and put it on his and he took care of it. He went to the IRS on my part. There was pressure because the IRS would come back with something and needed more information. And John explained what I needed to do and the payment. He was great even down to the filing of the taxes. I was very happy and pleased with the outcome. Also, I got a lot of male company, telling me about the tax lien. I was aware of it and I was told two years prior that they were gonna put a lien on your home. It was a process and Community Tax kept me aware of things so I wasn't shocked.

    The payment plan was $50 a week and I've chosen that amount. I wanted to try to do more but I couldn't. But that worked out fine and I was able to get things rolling. My income had changed and I became disabled. I was on Workers' compensation and it was just a bad situation for me. The cost of their service was pretty reasonable compared to the other company. Once you get to a point of making the payments, you just wanna continue to make the payment to see the thing through.

    What I paid to Community Tax has no bearing on what I owed to the IRS. Everything came on me and it wasn't just the IRS, it was a lot of other factors. Both of my parents are in their 90's so I had to make sure that I could close the door on that and then focus more on other things in my life that are just as important. But I had to stand fast and make sure that I get the IRS and Community Tax paid. I made sure that everything would fall into place and I needed to do my part. Community Tax did their part and I did mine and came out as a winner.

    Out of the total of the 28,000 plus, with the interest, the compromise Community Tax did for me was $110, which was outstanding. Even though the service costs, there was no fee for them representing me. It was well worth it because with the income I have now, I would still be in debt. And since I've been helped by Community Tax, I have announced it over my Prayerline. I found out that there are a couple of other people that are having issues and I passed Community Tax's number on. I've completed the program and I just got the final letter from them and the IRS has released the lien. It was a long process but I'm very pleased. My thanks to Community Tax. I learned a very valuable lesson from this and from this point on, they will always do my taxes. I really appreciate what they have done for me.

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    Reviewed May 17, 2018

    Community Tax had good reviews so I called them and got some information regarding my tax debt. They explained my options, set me up on a payment plan to get me started and told me everything I needed to do to complete the process. The reps were very knowledgeable and always available. They returned my calls promptly. I was also very comfortable working with Theresa. She was the one I talked to mostly and she was able to answer any questions I had spot on. My debt had been settled and my experience with Community Tax had been seamless. They knew what they were doing and the cost was also accurate for the service that I received.

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    Reviewed May 16, 2018

    Community Tax has been very good to me. They do the negotiations for me with federal state taxes and they handle my tax returns. When I first started with them a few years ago, I was on a payment plan. I appreciate them being flexible in working with me. But now that they’re working on some certain things, I get different agents. But they just pull up my account and they work with me from there. I’m waiting on some things and now I’m going through some stuff on my state taxes and I never received a letter. But they have called me to let me know what was said and done. They do their best to make sure everything is answered and on point. And if I do have any questions, they would text or email me or call me back by the following day.

    They’ve done a lot for me as far as taking stress of the tax situation off my back and reassure me things would be handled promptly and with tax liens and everything being lifted. Everything was pretty well set. I’m waiting for a call from them now and I’m waiting for some things to be mailed out to me. I know tax season was pretty busy, so I’m still waiting on some things to be mailed out so I can sign them and send them back. But overall, I had a very pleasant experience. I will recommend them to anyone. I have recommended them to a few people.

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    Reviewed May 11, 2018

    I have some problem with the IRS. I owe to them money and I'm trying to fix my income tax return. I called Community Tax after hearing about them on the radio and that they have a lot of cases and help a lot of people. They are helping me now and they’re working on the case. They gave me a payment option and I pay them each month for the case. I have a very good impression of them and they have a good communication with me.

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    Reviewed May 4, 2018

    The IRS was going after me and I first got to another local company and what they told me wasn’t what I wanted to hear. They only asked me for more money than what they were gonna help with and they didn't have real answers for me. I heard about Community Tax on the radio, then I called them and asked a couple questions. I liked what I heard so I went with them. Now, everything has been taken care of with the IRS so I’m happy. I would recommend them.

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    Reviewed April 30, 2018

    I had back IRS taxes and I got in a tax debt relief program with Community Tax. I had to give them all of my information and my financial history. The agents are always polite and respectful but interactions seem rushed, which is completely understandable because I bet they are very busy people. Also, I don't think the cost was that bad because I had quite a bit of tax debt and I was able to get a five-month payment plan so it's very workable for me. I get it paid off and put it behind me.

    When I first contacted Community, I was being garnished by the IRS and they stopped that immediately. I was able to stop living with my mom. I have three more payments to make and I'm very satisfied with the way they handled my case. I am financially much better and I am very thankful that they were able to handle it and get it resolved. The impact they've had on my life has been nothing but good and I've recommended them to several people.

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    Reviewed April 26, 2018

    I heard lot of Latino people have used Community Tax and that they had a good experience with them so I tried it. The enrollment process was mainly a lot of waiting getting response from the IRS but everything was good. They based my payment plan on what I make, what I owed, what are my bills, what are the payments that I have and how much I have left to pay them and then we moved to where there was not very much left to pay. We took the settlement to them twice and during the first time, they kept going and then they redid it all over again and adjusted everything. Then, they finally got it all taken care of.

    The cost of the service was not cheap but it was not so expensive for what I own. I did save a lot of money. Everybody who helped me were really good about answering all my questions and every time I got a letter about getting the program extended. I would call them and they're always there for me. I have completed the program and Community Tax helped me a lot. I didn't have to be stressing around a lot like I used to. I would tell a friend to just go ahead and hire them. However, you must be patient because it takes a while but it does get taken care of.

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    Reviewed April 25, 2018

    I owed IRS some money and I heard people in the news, on the radio what Community Tax was. They had good experience with it so I decided to go with them. I had a good experience and they already fixed the problem for me. They are great people and they're so professional. They know what they're doing. They offered to IRS that I pay and it took me about a year to complete it. Community Tax impacted my life greatly because now there's something less in my life that I don't have to worry about it. The cost was good and fair. I worked with Michael, Marissa and Jorge. They did what they said they were gonna do. They also treated me nice and explained really well. They called me and let me know everything that was going on. I already recommended them to another person or a friend of a friend and they are working with Community Tax already.

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    Ronnie increased rating by 4 stars.
    Staff
    After a positive interaction with Community Tax, Ronnie increased their star rating.

    Reviewed April 20, 2018

    Community Tax was supposed to be helping me with the IRS. They were supposed to put me into a non-collectible. They didn't even do that according to the IRS when I spoke with them. It was horrible. There's no good about them when it comes to dealing with the IRS because they acted as a middleman for something I could have gone straight, directly to the IRS and did it myself. They charged me $500 to fill out some damn papers for an Offer in Compromise. I went and did it myself for less than $30 because all I had to do was print out the papers.

    Nobody needs to use Community Tax. They took $2400 to $2500 from me to do something that I could have did. And then, they just left without even telling me. Had I known any better, I would have never gone with them. But at the time I did it, I was young and was only around 22 years old. They bamboozled me. I paid them for nothing. This is legal robbery. They make a lot of money off the ignorance of people. And if anybody ever asked me if they should go through Community Tax to deal with a settlement for the IRS, I would say no! They should not! If they choose to do it anyhow, then that's just pure stupidity! People would be much smarter and wiser to deal with the IRS directly! Fill out the papers yourself! Do not allow these people to bamboozle you! This needs to be put on billboards and commercials that these people are thieves! I'll never work with Community Tax again.

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    Reviewed April 19, 2018

    I had tax penalties for my paid taxes in 2007. Community Tax was the one that we saw on TV. We called them and it was good for us. They got all my information, how much the debt was and then they went ahead and got power of attorney. They started speaking for us with the IRS and then instead of the IRS dealing with us, it was Community Tax and they were able to bring the debt down from close to $80,000 down to $859. So now, we're in the process of paying that off in payments after the IRS agreed to it. The only thing was we were with three or four people so we always had to repeat the information. Other than that, they did a great job in helping us reduce that debt with IRS. I give them thumbs up for that. Go with Community Tax because they would help you reduce your tax debt.

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    PricePunctuality & SpeedStaff

    Reviewed April 18, 2018

    I hired Community Tax to do something for me, and they did a very good job. It was painstaking to start because it was a slow operation. They were limited and it was nothing that they can speed on. They get a heavy caseload with all the customers, but they did what I needed them to do. The agent I dealt with stayed in touch. And for what I asked them to do, the cost was not a problem. I'm very satisfied with Community Tax.

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    Reviewed April 17, 2018

    Community Tax provided me with a tax relief program. The enrolment process was good but I was scared at the beginning because if this thing wouldn't go through, I would have to keep paying and have to finance the amount of money. But they did everything and guaranteed to make it well. One thing I noticed was they change people a lot. When I called, I talked to one person then when I called later, it wasn't the same case manager and I wanna always talk to one person. But it was not a big deal. They have all the information there even if I talk to another person. The cost was okay. I thought I was going to spend less but it was worth it at the end. We finished the program, and although it was a poor start and it took a little while, it worked and I'm very happy.

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    Reviewed April 16, 2018

    My experience with Community Tax was a bit of a bumpy road but the end result was good. At first, I called them up and I was encouraged. I liked the language and the conversation that I was hearing and it made me feel like I was going in the right direction. So, when I hired them after we got the information that they requested, I was getting a lot of different people that I felt weren’t really aware of my case. They'd again ask me for the same information that I already sent them. So, I was starting to get really discouraged. That went on for a little while and I was getting upset. I was getting frustrated 'cause it just seemed that every time we got close to closing the issue, all of a sudden, they needed some revised edition of the bank statements. I wasn’t very impressed.

    I paid $4,000 and they gave me 200 bucks back 'cause I was so disenchanted. I told them that they're creating more stress for me than the IRS. The process was a bit stressful but we've finally got one of the lawyers that was pretty much on his game. He listened to my venting for a few minutes. But at the end of it all, it took two years and I was happy and satisfied with the results. Even though we went through some rough waters, I'd still recommend Community Tax to other people that were in my situation. It worked out well and I was grateful for that.

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    Reviewed April 15, 2018

    What I learned from Community Tax is what a pain the IRS is because it's a government agency. And the people over there understood that and all I had to do was to be patient and trust that they would get it done and they did. It wasn't like it was supposed to go but looking back, Jennifer represents the company and she's the only one I dealt and considering what she had to put up with and not knowing what I was getting into, I'd give her the highest rating. She's the lead lawyer. You could tell she deals with the IRS and she's the one I paid them to put up with the headache and dealing with those people. If I tried to do that myself, there was no way it would ever happen. It was almost an impossible task. If you ask me would I recommend Community Tax, the answer is yes.

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    Reviewed April 14, 2018

    Community Tax has done a good job for me. I owed a tax bill of $35,000 plus when I was overseas contracting and just got into a situation where I could not pay the taxes. I called Community Tax and found out they had a program that would reduce my tax debt to an amount that I could afford. Someone called me back and they asked me a bunch of information. I gave Eric all the information that he needed and he did what had to be done. Their original compromise was zero, but we couldn't accomplish that because I made some income. The compromise was settled with the IRS where instead of paying $35,000, all I have to pay is $1,500. Altogether, I paid $5,800 versus $35,000. It took a while but they handled everything I needed taking care of. I would recommend Community Tax if you're in the same situation.

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    Reviewed April 13, 2018

    Community Tax got my IRS settled for a little bit of nothing. I had to give my information of my income and my bills and then they put me on this program and they sent it to the IRS. They worked with how much I could afford to pay. At first, I figured it was kind of high. It took away a lot of my income but at the end, it was worth it. If I had a problem, I would call them and they would solve it. I've completed program. The IRS composed a letter and I have two more payments with Community Tax. Overall, I am satisfied. It was a big relief. I've already told a couple of people they should call and go with Community Tax.

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    Reviewed April 8, 2018

    I owed $35,000 of taxes and that was only before they filed my back taxes for six years. Once they filed those, it ended up being $71,000. So I sought the help of Community Tax. The enrolment process was easy. At first, I thought it was a misunderstanding because I didn't know that it's $700 just to get started with the program and then add another fee. I had pay to them over $7000 to do my taxes. But the misunderstanding wasn't their fault. It was another person who was answering the phone. But that person was no longer there. Connie, the lady who did my tax, was good as well as the lady who was over my case. But the guy, Lawrence was not so good at answering the phone calls and calling me back. I used to call this other guy's line and he used to help me more than Lawrence.

    They worked with me in the beginning and they let me pay $250 for a couple of months and then I paid a little more than that. I ended up paying up $425 a month until I was done. They gave me time but then they also advised me that they want to be quick before they start going into my wages. I paid the down payment already, which was two-something for before and then the rest of $230 and by August 15th I'm done with the program. They did the service excellently. The payment was based on the income and they know how to do stuff where they know how much you can write off of something. They really help the people and I've been giving people of their number already. I will refer anybody who doesn't have any dependents and who makes good money to go through them to get their taxes done. They would advise too on how to do the taxes the following years, so you won't be in the same predicament again.

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    Reviewed April 7, 2018

    I'm satisfied with Community Tax. I got their service that dealt with tax and they were a little slow. And every Tom, Dick, and Harry I know of was calling me but nobody knows anything. My cousin got over to one person, we stuck with him and he got us in the right ballpark. That was the only time we got some stuff taken care of. The cost was okay. As long as I got Uncle Sam off of my back. I went on and paid them off right away. The only thing was they were messing around by talking to Uncle Sam and getting me squared away. It took them a little over two years to do that little stuff. But they did it and the program worked out so far. I ended up having to pay $1,092. And that all wiped it out.

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    Reviewed April 6, 2018

    I am so very well-pleased with Community Tax. They gave me a consultation and set me up on a payment plan. I never had any trouble with that. They took their money out when they were supposed to take it out. They handled the IRS for me. They accepted my offer and compromise. They sent me a letter, paid it and it was over. Tyler was the one who took care of me. He was a very awesome guy. They kept in contact with me. I never really had to call unless I had a question myself and I would get somebody immediately. It took about 10 months and it was done. Community Tax has got to be the best company and I'm telling everybody about it.

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    Reviewed April 5, 2018

    I was behind in some of my taxes a few years, so I needed some professional assistance. Community Tax is a good company to work with and they were helpful and easygoing so I have no regrets going with them. They filed my taxes from 2010 up to the date and they deal with the IRS. I had to get all my paperwork and everything that was required to come up to pay all my taxes to the date. All I did was get all my paperwork and they did the rest. So far, the program is working well and they provide good help. They assist me when needed. The person that I was talking to always answered back my phone calls when I had some questions about it. I felt good working with her and I have no doubt recommending her again. I had a bad experience before and some of the other companies or people call you back when it was too late.

    I haven’t heard from Community Tax lately but I know they’re going to file this past year’s taxes that way I can get current with all my tax yields. The payment plan was easy and flexible. They let me know what my options were so it works out for me fine. The cost was a little high, but any other person probably will charge me more or less and I was pleased with the service anyway. It worked fine and gave me some mental relief. I will recommend any service from Community Tax. I send them back any letter from IRS and they respond right away. I was satisfied. I would tell my friends to give them a call and let them deal with the IRS. They know what needs to be done.

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    Reviewed March 25, 2018

    I had a lien from the IRS and I decided to call Community Tax. I spoke to many people there and everybody was fine. I had a good interaction with them and the customer support that I received was good. Community Tax resolved the problem that I had and everything was paid. I already got a friend who called them a couple of weeks ago.

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    Reviewed March 23, 2018

    I have been hounded by the IRS for years and one call to Community Tax stopped the collection calls. The process took about 9 months, because I was making payments, but I haven't received a letter from the IRS since. My balance was around $40k and now I'm currently in a Non Collectible Agreement where I don't have to make any payments. Community Tax has been wonderful at processing my paperwork in a timely manner. I would definitely recommend to any.

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    Reviewed March 12, 2018

    I was in hell with no money and I needed to be free of it. I went to Optima prior and I needed to put down a higher down payment before they do anything. The initial payment with Community Tax was cheaper, and I got their OIC service, the Offer in Compromise. Community Tax also does tax debt relief, tax preparation, and account and bookkeeping services, but I have mine.

    The enrollment process for the OIC was fast and easy. I talked to somebody during the process and my agent did what he was supposed to do. He gave me an advice that I felt good about, and I went with it. He gave me what I needed to do and he would let me know anytime that I needed to get something. The cost of Community Tax's service was a little high, but I was trying to get out of debt, so I was willing to do whatever I can. The case is closed now, and my experience was good. So, if you're looking for tax debt relief, filing taxes, offer in compromise, or a fresh start initiative, I'd recommend Community Tax.

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    Reviewed March 11, 2018

    I was getting my accounts held. So, I thought that I should better fix that. So, I called Community Tax. I talked to this one gentleman. He was pretty helpful and they figured that they could probably help me. Then I got to another person. They ended up sending in an OIC, Offer in Compromise. My biggest thing with Community Tax was I got bounced around quite a bit. Nobody really got back to me as quick as I would have expected.

    I started the process three years ago and the first time, I went through three project managers. I'm self-employed. I'm a contractor. I have special issues. So, they needed some more information. I'd send information, but then that person won't be there anymore. It seemed like I didn't always get followed up on and then I don't do confrontation very well so I wasn't following up on anything. I was like, "I'm sure they're doing it." And still a year goes by and I was like, "I probably should be contacting them." That was when the IRS was like, "We're going to freeze your accounts." I said I needed to do something.

    So, then, when they did that, the next response was instead of going with OIC, they were just gonna do a "can't afford to pay it." I don't know what that one was called. So, they went ahead and did that, which ended up causing me to have a tax lien, which then caused me not to be able to do some of the business things that I was trying to do.

    So, my first OIC I filed, they requested additional information, we didn't hit the deadline. And so that got canceled and then I had to do it all over again. Right now, those OIC are taking forever. They finally submitted it in February of last year and we just got it done. I've completed everything 'cause I finally got the tax guys. The OIC was done and I made my final payment. The only thing is I asked the tax adjuster person, I got my acceptance of my OIC, but I was like, "Do I get a letter to send to the taxing people?" And they said, "We don't give you anything like that."

    I'm not a confrontation person and I really like emails, and whenever I would email them, they would always call me. For me, I sometimes had difficulties understanding over the phone what they were trying to tell me. And so, I was, "I'm sending you an email because I want that something back so that when I'm telling my significant other what's going on, I could say, "Oh, this is exactly how they said it." Community Tax did help me, but it was a really long process. It all ended up great, but it was a rocky road. The hard part was I didn't know anybody local at the time, but afterwards, I found somebody who was local and that in-person thing is really amazing versus doing something online that you really don't have that inner connection with.

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    Reviewed March 10, 2018

    My father owed back taxes and he was trying to get it down to as much as he could. When we had just started the process with Community Tax, they were talking about a different amount of money that was owed and that the process was done. That was when we found out there were two different accounts. My dad has a very common name and there was another person with the same name in California. For some reason, my father's thing got mixed up with the other person's. I was the person in contact with Community Tax the whole time and they kept calling me about the other Jose. There was even money extracted out of my account for the other person.

    There was another mix-up another day with the same Jose but after that, the person that I spoke to made sure that it didn't happen again. They may have put a note in the system where they would make sure it was the right Jose and they made sure they switched everything over. They had always given me the account number as well, but I never really thought it was necessary. But I made sure after that to always let them know I was speaking for Jose in Miami and I would give them the account number.

    Other than that, it was a perfect experience. There was good customer service all the time, as far as when they would call me. When I would send paperwork, they would let me know they've sent it in. They also told me that to make sure I felt comfortable, I could always call to make sure they received something just to be on the safe side so I always did that as well. There was always that contact between me and them as far as paperwork. Community Tax helped my father with the back taxes and they also did his income tax for 2016. He just received the letter saying that he has to pay $100 and keep up with certain things that the IRS asked for, like paying his taxes on time. I was very satisfied with the service we received from Community Tax.

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    Reviewed March 9, 2018

    I owed the IRS $27,000 and I would have never paid that off or it would have taken me a long time because I work from paycheck to paycheck. So the cost I paid Community Tax was way worth it. I worked with a specific agent and she answered all my questions in a way that I understood everything perfectly. I paid the lawyer $4,500 and after 12 months, it was resolved. They took the Offer in Compromise of $70. I was amazed at how everything went through and I'm very pleased with their work and with what they did for me. I'm done with the program and I'm very excited.

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    Reviewed March 8, 2018

    I had an issue with my taxes but I didn't have time to spend time on the phone. I wanted Community Tax to do the negotiation for the program 'cause I didn't have time to do all that back and forth and that was what the person on the phone offered. But it was amazing that he said, "Here goes my number. Call me if you have any questions, any problems." But the moment I paid, all of a sudden, that number is disconnected and I could never reach that person back.

    A couple of months later, another guy called me up and started giving me a list of what they did for the $5,000. But I had already taken care of that and it was not what I asked them to take care of. I said, "Now, if you're calling to ask me for some more money, so you can take care of what I wanted you take care of, I don't want to hear it." I went up the line and talked to the boss. I told him this was bull. I could have taken care of everything else and all I had to do was call the IRS. I didn't need anybody to bill me $5,000 and do something I could do real quick.

    What I wanted was somebody to sit and do the negotiation that the rep sold me on the phone. He said they could get this taken care of and save me so much money. I might have called him five different times before I said yes because I wanted to make sure I had everything covered. And every time I called, I never had to call back. He called me right away. But the moment that money and all that document went through, I could never find him again. But that was okay because I got everything recorded on the phone and documents on paperwork when I spoke to him and what this man said. I shouldn't have had to do that though. He should hold himself accountable regardless of anything else. It wasn't the company that sold the program to me. It was the sales rep. He opened up his mouth and made his promises. He got me hooked on it.

    I finally got a specific person that I was supposed to be working with, and he seemed cool and like a nice guy. I talked to him on the phone a couple of times and he answered a couple of my questions. Eventually, they got what I needed done or according to them, they did. The only issue I have right now is I got a letter and an email from them telling me to send the IRS this amount of money and put this case number on it, that they would take whatever I got this year and that I should not get in trouble for the next five years and everything would be fine. But I didn't get any official documentation from the IRS. If the IRS talked to them, they would have sent some type of official documentation but I haven't seen it.

    So I'm going on blind faith in what they told me and send the money to the IRS. But they're my lawyer and they've got information from the IRS, and I really would feel more comfortable if they at least turned around and said that they would send me a copy so I would have my own information that the IRS sent to them. That’s the only thing I'm leery about. I'm praying to God the IRS won't come back and say they didn't get the money or that they have no idea what I'm talking about. But right now, I'm happy. Community Tax saved me $20,000 and if that's true, I'm happy.

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    Reviewed March 3, 2018

    Over a year after retaining them and $8,000 sunk into this firm, I have gotten nothing in the form of tax relief. I now have liens against me, credit ruined and forced into a financially crippling repayment plan. The staff are arrogant and condescending and actually told me “They’re the IRS, they do what they want.” Stay away from this firm. I felt they were more of a representative of the IRS than me.

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    Response from Community Tax

    Hi John. We are sorry that you've had a poor experience. We can assure you that this is not the way we do business, and we regret that your case has gotten to this point. I show that our Customer Satisfaction team has been in touch with you, and we have been working to make things right. Please feel free to reach out to us at 773-577-2938.

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    Reviewed March 3, 2018

    I needed a company that was capable of doing my tax arrears and dealing with the IRS to get compliant with them. I called a few companies and Community Tax seemed to have the most reasonable price and I ended up going with them. They provided an Offer in Compromise with the IRS. The program has been completed successfully. The IRS ended up accepting my Offer in Compromise that they worked out with Community Tax. I'm just in the process now of just paying the Offer in Compromise that was agreed.

    There were various agents that were involved with the case 'cause it seemed like a lot of times, I would be dealing with different individuals. But in the end, it was the senior agent who makes the final determination. Everything comes to her and she had to take care of everything for me. I was pretty comfortable working with them. But there were a few times when you kinda wonder what's going on and you get a little anxious, so you keep calling. But then, you keep getting the same answers. Community Tax needs to have a little bit more communication as far as what's going on in the process rather than the customer always having to call back to see what's going on. And as a matter of fact, like right now, I had to call to inquire about my case and I was told that someone will be getting back with me to finalize my case, to let me know basically what to do, but I'm still waiting.

    But the end result is to be satisfied with the results and my results, in the end, were to my satisfaction. As long as the IRS accepted my Offer in Compromise, I'm happy, so it was worth paying for. They did an excellent job. The documentation was always on par. They just need to follow up more. But overall, Community Tax is a good company and I would definitely recommend them to my friends.

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    Reviewed March 2, 2018

    In the past, I hired another company but they ended up being really bad for me. A friend of mine recommended Community Tax and the moment I got in contact with this company, I had a good feeling about them. I'm really satisfied with the job they did for me. In the beginning, the agents I got were really bad. But then they improved. They had a new personnel or manager that took over my case and from then, things went smoothly until the very end. The new person guided me through all the process and answered all my questions. They gave me a good payment plan, too. Sometimes I have no money to pay them. So I call and ask them to give me a few days to pay, and they worked with me. Community Tax help me out and now, I'm done with the program.

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    Reviewed March 1, 2018

    When I called Community Tax and explained everything to them, they told me my options and I took it from there. I was behind on a few years of taxes and I wanted to get the problem behind me. The program got me relief of the tax debt I was in. I also got an Offer in Compromise which was accepted and so far, everything has been good. The person I worked lot with was very helpful. He was on it and he knew exactly what he was talking about. He told me exactly what direction to take and what to do. I did exactly that and it turned out a positive.

    But when the Offer in Compromise was accepted, some other lady called me and they didn't have their records together. I told her what has been done and then she called me back later on to say that she saw it. The lady may have gone on vacation and she was doing approval for somebody else. There was a lack of communication on their part. But other than that, everybody was good. They were professional with it. The cost was also pretty fair for the service. Now, all this tax debt is off my back. It's a great, big relief. I don't owe them now as long as I keep filing in a timely manner.

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    Reviewed Feb. 27, 2018

    Community Tax took a $17,000 bill from the IRS and converted it to a settlement for something like $38.60. I thought the fee was high but the resolution was good and I was very pleased. They did exactly what they said they were gonna do. Today, you can't count on that and I certainly would recommend them. Everybody was super nice, very patient and understanding. The first guy I dealt with was a salesperson and then they put me with a person who could do the work. The second guy I worked with was an attorney. They were very low-key and reassuring and I had a very good experience. I haven't gotten the final IRS resolution letter but they said it takes a couple of months, and I got that they were considering the offer which I was told was a good sign.

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    Reviewed Feb. 25, 2018

    The first guy I worked with at Community Tax was good. He set me up for the tax debt relief program and I got some really good results out of there. He communicated real good too. But then they sent me a letter stating that he quit. But I had a new agent and it worked out for the good. He was very professional with what they do. Community Tax worked with me on the payment plan. They came up with an amount and we mapped it out such that I would drop a payment every two weeks. It panned out real good. They pulled all my files and came up with some deductions. It worked for me so they are pretty good at what they do. They do good work and I was very happy with them.

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    Reviewed Feb. 24, 2018

    When I initially spoke to Community Tax, the rep was very friendly and personable. Then dealing with Evan was fantastic top to bottom. There was a fee for jumping into their tax relief services and they were very open in communication about the cost and the fact that even going through this process, I may not change anything. I appreciated Evan's upfront honesty. The Offer in Compromise took 16 months to come to a resolution and the process was seamless, in terms of the work that they put forth, the communication that Evan had with me, and the data and information that I had to get back over to him.

    I also spoke to Evan after everything was said and done. I wanted to do tax prep with them but I had somebody on the tax preparation side call me that was really aggressive. I contacted Community Tax and brought up the issue then the vice-president gave me a call and reached out. I thought that was absolutely phenomenal. 15 months of somebody's best efforts and the most wonderful experience I ever had was about to be destroyed by a five-minute phone call. It was amazing how he quickly he caught on to that information. He jumped on it and said, "We're looking to improve. How do we do it?"

    I was very impressed with the way he handled it. It's not often that a VP contacts a client and apologizes about a bad experience and say, "Would never have known about it if you guys hadn't contacted me." That's how you close the loop. He did what I feel any company would do to keep a client and I'll do business with Community Tax for as long as I'm able as a result of his call.

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    Reviewed Feb. 17, 2018

    I discussed with Community Tax what the issues could be signing up for their debt relief program. They did a background check to make sure there was nothing there other than what we discussed then they proposed what they could do for me. But I was very dissatisfied with my tax agent. I kept feeling that I kept getting blown off. I have questions still and I left them messages because nobody would return my call. I'm at the point right now where I could have made a really big bad mistake of choosing the wrong company. This is ridiculous and I'm thinking of finding somebody else.

    I never had one person that I would ever talk to. I would have 30 different people that I talked to over the timeframe. I'm constantly having to go from the very beginning to where I am now with every one of them. I told them years ago that I wanted them to continue doing my taxes so that if there was an issue, they got it. I've been after them since January to get my taxes taken care of but I've yet to hear back from any of them. And I feel that they don’t listen. They have a pre-conceived notion of what they're going to do and they will turn any conversation and anything that I have to say or offer into what will suit them and not me.

    And from day one, I thought their cost was too expensive. The price that we agreed on, I even ended up paying extra for down the road. It was always that they needed $500 more to do this or that. It upsets me and I don't believe the job is done yet. I can't get a return phone call to get anything done and it's to the point now where I don’t have time anymore to play with them. What we agreed on from the beginning has not been met so what they feel they've done is all they're gonna to do.

    Last time I called them was last Saturday. Since I'm not going to contact the person who prepared my documents, all I'm going to talk to would be somebody who answers the phone and has access to a computer file. And since I'm not talking to anybody that has any way of taking care of any of the problems, I never know when or if any of the problems that I brought up are ever going to be addressed.

    I'm so frustrated right now and would tell people to go to somebody else and should not even think of going with Community Tax. Value-wise, the only thing that I got a response from them, from the very beginning was, "It's not as much as if you had to pay all the tax." For example, they would tell me that they were going to charge me $5,000 to do something but if I would have to pay my taxes, it would have cost me $25,000 so they were saving me $20,000. But they didn't save me anything and I'm still spending money.

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    Response from Community Tax

    Hi Aaron. We are sorry that you've had a poor experience, and we regret that your case has gotten to this point. I show that our Customer Satisfaction team has been in touch with you, and we have been working to make things right. Please feel free to reach out to us at 773-577-2938.

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    Reviewed Feb. 16, 2018

    I had some back taxes that I needed to get taken care of and Community Tax is helping me with that. They've been good to me and everything has been outstanding. They helped me tremendously and I'm going to use them again on my 2017 taxes. I was recommended to them by a friend and I'd tell others to use them too.

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    Reviewed Feb. 13, 2018

    I had a tax problem so I sought the assistance of Community Tax for tax resolution. I just called them to sign up and they did all the work. The program is over now and I don't have to pay as much taxes. They were just real helpful with everything else. They made me feel right at home -- nice and comfortable. It was good customer service. They did a good job for the most part and if a friend of mine had the same problem I would recommend them to Community Tax.

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    Reviewed Feb. 11, 2018

    To get my tax together, I went with Community Tax because they aired on the radio that I listened to. But I found out later that I shouldn’t have gone that way and should have gone with a Truckers Professional Tax instead. There was lack of communication and there was a lot of my information that they lost so I had to resend things like 6 times before they actually got it. I also don't really think they read and saw my texts when I sent them my information.

    The government said I owed $30,000 and when I sent Community Tax my check information, I thought they just wanted to redo everything but they pushed for a compromise instead of doing my taxes to make sure that it was done properly. They called me and told me I owed the government $4,000 and I was confused because I make $25,000 in a year. I wondered how that was possible so they redid the taxes and said I broke even. I felt like they weren’t doing it right.

    When I talked to their agent on the line, he seemed like a pretty nice guy. When I told him my concerns, he reevaluated but the problem that I had was that I was talking to one custodian before him. The new custodian had to check up things with me to get everything onto par. As far as making payments, I took the opt-out because it made me a weekly payment to add up to the amount. And any problems I had like not making a payment for that week, they worked with me or pushed things back in. But people calling me out of the blue about stuff told me on a regular basis that I was being overcharged.

    But as long as I had the IRS off my back, I was happy with that. I'm going to have somebody else look over my stuff again though because I don’t feel Community Tax knows 100% about truckers tax and the deductions that truckers could have. Also, they're expensive. The timeline it took for them to get my case done and close it, was long but it wasn’t their fault because the IRS had their own timeline.

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    Reviewed Feb. 10, 2018

    Community Tax helped me out with some IRS problems that I had. I felt comfortable calling when I did and I availed of their tax preparation services. Their people always answered my calls and answered the questions. Whenever I couldn't reach them and I left them a message, they always returned the calls. I'm pretty happy with them for whatever they did. I owed to the IRS about $70,000 and they saved me more than 50. They helped me save a lot of money and saved me from the stress. They were pretty good at what they did. From now on, I'll be using them for my tax preparation and I would tell anybody who needs help with these kinds of things that Community Tax would be the best company to try.

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    Reviewed Feb. 6, 2018

    We're in the construction industry. When the market collapsed back in 2008, we got into a bind with our taxes over the next seven years trying to get caught up. We wound up owing about $165,000 over that seven-year period. Community Tax negotiated the settlement for us. We found them online. We checked out the reviews, people like ConsumerAffairs posting other people’s reviews, and Community Tax really had a great track record. We called in, and we were assigned a paralegal.

    After all the information was generated and sent, Daniel got involved. There were several data entry people initially. We tried to keep most of our communications with Daniel because we felt like he had the best rapport with us. That was where our comfortable level was. He did a fantastic job for us. They saved us $100,000. That helps me sleep at night. I probably won't feel that sense of relief until I make my final payment on the debt, but knowing that there is a payment plan helps. It's a little less stress. I'm not looking over my shoulders and wondering if the IRS is going to freeze bank accounts or anything like that 'cause they have so much power.

    The IRS has their own timeframes for everything. We sent in our initial payment back in April of 2016. But we didn’t understand what compliant meant the first year. It took us a year to get compliant. We delayed the process by not knowing what we were doing for a couple of years. It took us five years to get the offer in compromise settled and agreed upon. We got out final letter of extensions on the offer in compromise stamped dated December 27th. We are now making payments. Though there was not a lot that Community Tax could do on the payment plan as they were kind of hindered by whatever the government said we had to do, they worked out a fixed monthly payment process of that $75,000.

    Initially, we thought that their cost was a little steep, but they didn’t come back and charge us for being two years non-compliant while they stuck with their initial payment for their services. It wound up being very fair because we took so much of their time. If one wants to be able to sleep at night, and know that there's someone in their corner that is taking care of everything as their front line of communication with the IRS, walk with them, be with them through the entire process, do the best they can to get them a fair settlement, then Community Tax is who they need to use.

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    Reviewed Feb. 1, 2018

    I was in trouble for quite a while, and it had been bothering me for a long time. IRS sent a letter to the accountant at work, and he contacted me saying that they wanted to take $300 something. It was crazy. It didn’t leave a lot. I got a lot above my head between my kids and just living expenses. It didn't seem like it was going to work very well. I didn’t know any other way to resolve the problem other than trying to get help because if IRS did that, I would have to get another job, and this job keeps me plenty busy. I get a lot of overtime from it.

    Community Tax straightened me right out. We did an offer of compromise, and they walked me right through it step by step, told me what was going on, what I would expect, and what I would have to do to do it. It took a little while - close to two years from the time I received the letter of wage garnishment until the time it was resolved. I didn’t think I was going to get it through with it. If it don’t work, they were going to come lock me up, and I won't be able to see my kids.

    Then before I knew it, they said they accepted the offer. I received confirmation from the IRS saying that I had a probation period that I had to go through for the next five years. I got to make sure I'm filing and paying on time. Then they said it was going to take up to 120 days to pull it. They had a federal lien on me for my vehicles, etc. I haven't received anything that the federal lien was off, but they said it was going to take a little time. Now, it's just a matter of waiting on that part out, but I got everything else straightened out. I was really happy and relieved.

    I must have spoken to a dozen different people from Community Tax. It seemed like every time I got a call or made a call, I was talking to somebody different. But they were all great. Every time I had a question, I'd give them a call, and they'd help me right out with it. They told me not to worry and just keep going the way I was going. They'd pull my file right up. They know what was going on and what papers I was talking about and everything else. They really helped me out, especially when I get something from the IRS and wasn’t sure of it. They put my mind at ease about what was going on every time I called up.

    Anybody who would ask about any tax issues or problems with the IRS, I'm definitely going to refer them to Community Tax. I owed $70,000, and when all was said and done, I must have paid about $11,000 of it. It was a big help, and that was a lot less worry. It's amazing how much just your thoughts running through your head day after day after day for a long period of time could affect you as far as what you know and don’t know, and what you can and can't do. I'm glad I called Community Tax because I was in a position where I didn’t know which way to turn.

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    Reviewed Jan. 31, 2018

    I saw Community Tax on TV and I said, “Okay. Let's try. Let me make a call and see what's going on.” The lady explained it to me and then I explained to my husband and he said, “Let's go.” Sometimes you don’t trust in companies and it's not easy to say, “Okay. Let's do it with these people.” We were a bit scared but everything was fine. My husband owed too much money on taxes. It was a big problem and he’s happy with Community Tax because they helped him a lot. The Community Tax agent did everything they had to do. They did a great job. We started a year ago and they say it's done already but we're waiting for the letter from the IRS so they can say it's done. The cost was okay and we’re happy. I can recommend them to any friend. They have to call and make an appointment and try.

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    Reviewed Jan. 30, 2018

    Community Tax helped me work out a resolution for my internal revenue payment, and the experience was wonderful. I had some problems with my federal taxes internal revenue. I was not in the financial position to pay over $10,000. As I began to research, I came across Community Tax and thought I'd give it a try. When I talked to the first young man, he was very pleasant, very professional, very personal. So that was what swayed me. He sent me a contract and I looked over it. He gave me time. Once I was satisfied, I signed the contract and sent it back. He walked me through step by step by step.

    I dealt with three people, and I never had a problem. There's the person who walks you through the beginning stages, the middle one, and the end. They've been nothing but great - professional, friendly, and treated me as an individual, not as a conglomerate while I dealt with it every day. The door was always open if I had questions or concerns. If they weren't available right then, it was never over 24 hours before someone contacted me back, so we stayed in the loop. Oftentimes, if you find things on the internet, it can be a sham or they're going to be too slow. I won't know what's going on. But none of those things occurred with Community Tax. Perhaps it won't work out for someone else, but it worked out for me. I was very pleased with the experience that I had with Community Tax. They took a burden off.

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    Reviewed Jan. 29, 2018

    Community Tax is a good organization. They're people that'll help you get your life back and give you a second chance. They helped me settle with IRS. The enrollment process was easy and everyone was great. They were on top of everything. Ryan kept in touch with me and I was able to talk to him and figure out what I needed to do since I was getting solicitors and I didn't know how to handle them. There were times that I couldn't pay and they worked with me to make sure that my payments were fine with them. I started my payments last month and I have until June to finish payments. Community Tax helped me resolve everything and fix my life. If someone would ask me about the same situation I was in, I would recommend them.

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    Reviewed Jan. 26, 2018

    I had an outstanding IRS debt that I couldn’t afford to pay and I had Community Tax help me with it. They were the first one we saw when I and my dad googled tax relief help online. I had to provide a lot of proof of what my income was. The whole process took two years for them to come to a settlement. And it was a little bit longer because, in the whole process of it, I have had to maintain a certain amount of income. But it wound up working out and they came to a settlement offering and it was very good. I owed a lot and I paid nothing. We paid them for their services because they could get in direct contact with the IRS and they could make the settlement proper.

    The people at Community Tax were all professional. I talked to a couple different agents over the course of two years and they were accommodating. And every couple of months, they gave me an update on what was going on with my case. So that was cool. I knew that my money was not being stolen from some lawyers. Their service was expensive, but paying them compared to paying off what I owed to the Internal Revenue Service was a no-brainer. It was amazing. They helped me out really good, and I had a wonderful experience.

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    Reviewed Jan. 21, 2018

    I had a lien on my tax record and Community Tax made me free of financial obligations from the IRS. I was relieved of all my tax debt. They were able to create a plan for me to help me pay out. I will tell my friends about my good experience with Community Tax.

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    Reviewed Jan. 16, 2018

    I got Community Tax after reading good reviews about them. They said that my unpaid taxes was $64,000. Their enrollment process could've been a little bit more streamlined though. I paid a $500 fee initially for them to review my case and then it wasn't until a couple of weeks after that that they told me what the actual fee was. That part was a little bit unpalatable, but after that, it was pretty much like clockwork. They were able to get an offer in compromise. I had to make payments every two weeks and the initial payment they were asking for was a little bit higher than I was comfortable with. They accepted a smaller payment.

    At the beginning when I was making payments, it was difficult to get my hands on someone and to get my questions answered, but once my fee was paid in full, it was escalated at that point and there was a marked improvement on how they interacted with me. Everyone whom I've spoken with had been very professional and accessible.

    There were a couple of glitches while I was making my payments every month. There were a couple of cycles that had gone past where they had made a payment, and I had to call them back to find out what was going on. I waited for them to discover that it was an error internally. In addition, there were some additional disclosures after everything was done and I wish that part had been explained a little bit earlier in the process.

    Now, my offer in compromise has been accepted by the IRS. I'm extremely happy that what I wound up as my settlement for the IRS was about 3% of my original bill and I have until May to make my final payment. I've gotten rid of that unpaid tax bill that was hanging out with my head. It had gotten to the point where it was nearing the time where I was potentially going to have either a tax lien or a garnishment. Overall, my experience with Community Tax has been very good.

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    Reviewed Jan. 11, 2018

    I paid them over $6000 to settle my Tax Problems. There was no settlement ever made, they had me deemed uncollectible. That means they just put it off till a later date till I am collectible. That was not a solution. Because the interest keeps going. Very dissatisfied. So as I’m concerned. They stole my money!

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    Response from Community Tax

    Hi Charles. We're so sorry you feel this way, and we would like to do whatever we can to help, including taking another look at your case. Could you please reach out to us at 773-577-2938 or CCS@communitytax.com? Thank you!

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    Reviewed Jan. 7, 2018

    I have been getting a lot of advertisements from different tax services saying they could help me. I went to the Better Business Bureau and Community Tax came with a 4 or 5 stars excellent thing. They provided me with relief of my taxes. The enrollment process was really easy and simple, and they were very nice. They kept in touch with me and they let me know what was going on. When I called and asked questions or had concerns they were right there for me.

    I'm in the process of settlement and the program's working fine for me. All I had to do is send them a money order for $50, and they said it would take 30 days for clearance. I didn't have to pay $50 for 2006 up to 2009. I only had to pay $50. It was a great experience. I was down and really worried about what I was going to do. I was worried about them garnishing my Social Security. I prayed and prayed, and Community Tax came through for me. They made me so happy. They lifted a weight off me. I was so grateful for them and I will recommend Community Tax to anybody. As a matter of fact, I already did to some people.

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    Reviewed Jan. 1, 2018

    I was looking for some help with my income tax debt. Community Tax had a great service and they helped me a lot which I appreciated. Their enrollment process was good but it took forever because the IRS took longer to answer. The cost was half the money I have to pay for my situation so it was good. I've already completed the program and I just have to take some money for my deal with them. I’d recommend Community Tax to my friends.

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    Reviewed Dec. 29, 2017

    Community Tax was cheaper than other companies. I applied for their tax debt program and the enrollment process went well. The agents from Community Tax were really nice and they were with me all the way. The program worked really good, too. They helped me save money and they were worth what I paid for. It has been great working with them and they took the pressure off on me. Community Tax is a great company, and I'd tell my friends that they’re the best one to go with.

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    Reviewed Dec. 27, 2017

    I had back taxes and Community Tax said they took care of people in Iowa. They needed $599 to take care of the lien on my full security check, and they got that. It never went through until a year later. And then they wanted another $4,200 and something to get things going. I was disappointed at the time lapse. They told me it would take six months, but it took a year and a half to get things settled. They got the job done but it took them three times as long as they’re supposed to.

    Also, I had four agents but they gave me the runaround. When I call them up, they passed me on to another person and then to another one. One person should’ve stuck with me through the whole procedure, and I should've gotten somebody that could speak English. Additionally, I didn’t understand those lawyer stuff. The normal public wouldn't know what they were talking about. And to me, they were talking in circles around me.

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    Response from Community Tax
    Gary,

    We regret that you had a poor experience, and it is absolutely not indicative of how we do business. I also show that we were able to resolve your tax balance in a settlement with IRS for $1! While this is a great resolution, we apologize that the experience getting there was lacking in any way. We'd like to see what we can do to help make things right. Please reach out to our Customer Satisfaction team at 773-577-2938. Thank you!

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    Reviewed Dec. 23, 2017

    Every time I call Community Tax, it's impossible to talk with the person who is dedicated to resolve an issue. I understand the situation but I mainly talk with four different people explaining exactly the same thing. And some of the people are not well-trained and have no clue about what I'm talking about, or very slow and I have to wait. But in general, some of them have knowledge.

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    Reviewed Dec. 22, 2017

    I had tax dating back to 2005. I wasn’t financially able to pay them because of medical bills, and the interest rates kept piling up. So, I sought help from a tax relief company out of Florida, and they ripped me off really bad. I paid them a lot of money, but they didn’t get any results for me. Because of this, I was scared of going with Community Tax, and I explained to them what had happened to me. The man guaranteed me that they wouldn’t be that way, and they didn’t. I explained to them that I couldn’t pay the IRS, or them. So, set it up where I was able to pay them.

    I explained to them that I have went through this before, and wanted to resolve it. I sent the paperwork to them, and they told me that they looked at it. So, they’ve seen what I was telling them about my medical bills. They worked with me, and they were able to get an agreement with the IRS, which I could never do. They knew how to get the paperwork up, and were able to get a compromise for me. They helped me. And if I had a question, I just called them. However, sometimes, I get people who don’t speak good English. Other than that, I’d recommend them.

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    Reviewed Dec. 21, 2017

    The IRS Was on my ** saying I owed them a bunch of money. So, I was looking for somebody to give me some helping hand with what I was dealing with. Community Tax did me all right, and they resolved it for me. I’m good to go until 2018, and I’m going to have them do my taxes this year so I don’t get in the same jam that I was in.

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    Reviewed Dec. 20, 2017

    Community Tax did a good, decent job for the taxes I owed back. They got a hold of the IRS, worked for me in between, then for me and the IRS. It was hard to get a hold of their people at times but that was probably my own fault. Still, the cost was good for the service they gave. Others should check Community Tax if they would and use them if they want.

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    David increased rating by 4 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with Community Tax, David increased their star rating on March 12, 2019.

    Updated review: March 12, 2019

    I had an unfortunate experience in Dec. 2017 where I received a letter that caused me to leave a very negative review. Shortly thereafter, I was advised of the error and it was explained to me what had transpired that caused me to receive the letter. I was also asked to please allow Community Tax to continue to which I hesitantly agreed. Now, I can say without pause. I AM VERY GLAD I DID! They did everything they said they would! I had a 6 digit issue that they got resolved for peanuts!! It took a while but that was no fault of CTS, the IRS is never quick. I definitely recommend Community Tax Services!

    Original Review: Dec. 17, 2017

    An absolute waste of time and money! Paid them $5000.00 to resolve a $94000.00 tax lien and after about a year and a lot of non returned calls, they pat themselves on the back for a job well done, sending me a letter saying congratulations, they are done! Problem is that the only thing that has changed for me is that I get regular demand letters from IRS that I was not getting before! The lien is still there, not a penny different and I have NOTHING to show for the $5000.00 I paid them! Just a bunch of crooked, lying, lawyers and legal aids! BUYER BEWARE!!!

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    Response from Community Tax

    Hi David. We are sorry that you've had a poor experience. We can assure you that this is not the way we do business, and we regret that your case has gotten to this point. I show that our Customer Satisfaction team has been in touch with you, and we have been working to make things right. Please feel free to reach out to us at 773-577-2938.

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    Reviewed Dec. 17, 2017

    I was self-employed for a while and my back taxes started piling up and I found myself not able to do the estimated taxes. A friend told me to try Community Tax. And so, I called them for a free consultation and they were very good at explaining to me how the process worked and I took a chance. The two companies that I had tried locally were professional businesses, but they did not give me that personal attention that I felt I needed to feel secure while exposing my personal finances.

    I had a very good relationship with Community Tax. They were cooperative, efficient, and very pleasant to deal with. Any problems that I had, whether they were short term or long term, they handled it in a professional manner. And I felt that I could trust them with something that I had on my chest for a while. They got me a resolution for my tax debt for 45 years so that I could pay the tax debt and still have a life. The cost was more than adequate. I was rather surprised that I was able to settle such a large debt. Looking at the financial fees of the company and IRS, I still came out on the better side of the deal. I would use them again and continue to use them if I find myself in any need of help with a tax issue. Give them a call. You have nothing to lose but your headache.

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    Reviewed Dec. 15, 2017

    I had a tax problem and I checked Community Tax out. Then I called them and gave them information, and they took it from there. I was in the program for a year and they did a delinquent tax thing for me. They were great and they got a lot of the stress off me. They work with you and I would tell others to give them a try.

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    Reviewed Dec. 14, 2017

    The IRS said I owed $40,000 and that they were going to be taking money. I called Community Tax and they took care of it. They talked to somebody and they said that I could qualify for some government program and I wouldn't have to pay all those taxes that I owed. Dealing with them wasn't difficult. They will call me if they need something from me, and if I had any questions, I could call them and they would answer my questions right away. There was one point where we were getting pushed for time because there was some information they needed from me that I didn't turn in fast enough. They called me and let me know that I needed to get it in before the deadline that they had set, and I did. Everything was good and they did a great job.

    Community Tax walked me through everything and told me exactly what I needed to do, which I did and they worked it out. I had to pay them $5,000, but I only had to pay the IRS 500 bucks. Everybody I talked to had a good attitude. They really tried to help me with this, and they did. Nobody said that they were going to do something and then didn't do it. Everything I got was correct and they did what they said they were going to do. I've already told a couple of friends to call them and I gave them the number to call. As a matter of fact, I'm going to have Community Tax do my taxes every year from now on.

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    Terry increased rating by 4 stars.
    Customer Service
    After a positive interaction with Community Tax, Terry increased their star rating on Dec. 14, 2017.

    Updated review: Dec. 14, 2017

    I am retracting my latest review to a 5 star positive response. I called Community Tax Relief to help resolve a Social Security debt. When I first called there was a miscommunication between me and the salesperson. I didn't make it clear enough that I had a social security issue and not an IRS issue. Because of that misunderstanding I made a bad review on them but after talking with them and making them understand the situation they have done the right thing. They are going to refund my entire payment along with what paperwork they have. To me this was a perfect move and great customer service. I am sorry for the misunderstanding and I take full responsibility and not them. Thank you Community Tax for doing the right thing for me even though I messed up. Remember, when contacting a tax relief company make sure it's an IRS issue and nothing else.

    Original Review: Dec. 9, 2017

    Hired Community Tax relief for a SS matter. I owed the IRS 2600.00 and SSI 19,000.00. After 6 months of hearing 0 from CT, the IRS is going to levy me for 2600.00 and will take my SS payments and leave me broke for 2 months. Thanks you rip off! I paid CT 4,300.00 for a CanNot Pay status. I'm paralyzed and have a terminal disease. I could have paid off the taxes with that. CT told me not to respond to the IRS. What another mistake. The only response I've heard from them is a flippin' text telling me to get ready for another 445.00 payment or when I get another notice they tell me it's all okay. Well it's not okay. I've been ripped off. I feel like putting a bullet in my head right now. They could give a ** too. Do not hire Community Tax for your relief. And I know this comment will not make it to their comment section. 4.8 stars... my **.

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    Reviewed Dec. 8, 2017

    My tax was almost at $30,000, and I knew that I couldn’t afford to pay them. So, I sought help, and JK Harris Tax, one of the companies I went with, went out of business after I’ve paid about $1,500. I’ve also paid half of the money to another company, but they couldn’t do anything for me either. So, I said that somebody has to be out there that can help me. Community Tax was the third company I went with, and so far, so good. My agent, Jennifer kept me posted on what was going on or what I have to do, and she did a good job. Community Tax did what they said they were going to do. They helped me a whole lot, and I would recommend them. Year hear what they can do on the radio, but there’s more to that, and you’ve got to give them a chance. It cost me $4,500. But, compared to what I owe, I can’t beat that. Also, you don’t have to pay them straight up. I’m making $175 payments on it, which is reasonable.

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    Reviewed Dec. 7, 2017

    I have had the fortunate opportunity to work with Tax Attorney, Mr. Daniel ** who has been a lifesaver for me in dealing with my tax issues with the IRS. His service has been attentive and professional in assisting me with solving my tax issues with the IRS. Mr. ** always takes my telephone calls and answers questions with consistent and logical answers. Thanks to Mr. ** I was able to solve my tax issues and would highly recommend him to anyone who needs professional and consistent help.

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    Reviewed Nov. 25, 2017

    With the things they got, it seemed like Community Tax was a good company. They did great for me and they were able to successfully resolve my issue. I would like to thank them that they were there to help me out.

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    Reviewed Nov. 14, 2017

    I heard about Community Tax on a radio advertisement and I wrote down the number. I called and tried to see if I could qualify, and I did. It took about a year and a half to solve, but they were very generous and I could make monthly payments. I paid it off and I got the approval letter for a settlement from $52,000 down to $500. Their attitude was great when I spoke to them over the phone.

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    Reviewed Nov. 9, 2017

    I owed back taxes so I decided to connect with Community Tax, who I found on the internet and saw had good reviews. Their representatives are very helpful and understanding. They're always there when you call them for help. Overall, I would recommend them to anybody who has the same situation I had.

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    Reviewed Nov. 8, 2017

    I was so hopeful about working with this company during my initial conversations which were exactly 2 years ago. I spoke with someone who made me feel like within a year (October, 2016) my back taxes would be settled for “around $500”. At that time I thought it seems like awhile but it’s totally worth. Now I’m even a year past that. I have spoken to many people from the company within two years, sent and resent many of the same documents and am now in a serious amount of debt that’s leaving me in tears. I received notices from the IRS that I was told not to worry about. Just recently I have received notices of intent to seize and haven’t heard back from Community Tax.

    I now owe just under $25,000 to the IRS which I set payments up for today to avoid more trouble. This is on top of thousands I’ve spent working with Community Tax. I’m so disappointed but mostly scared and upset. Very unsettling feeling. I wish I would of applied the money to my tax debt in the first place but I was a believer. I gave two stars only because many people I spoke with were kind but I feel then miscommunication between the departments must of gotten me here. The most convincing person I spoke with has since gone silent and I felt he sounded like a trustworthy person. I don’t have a dime less off what I owe. I’ve just added around $6,000 to my debt.

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    Reviewed Nov. 7, 2017

    Just want to commend Evan **, Ea, for His follow up on our tax case. I was all worried & stressed over the letter I received from the IRS. He just took all the worries away, since he followed up ahead of time to make sure everything was in order with no surprises. He is just very good in helping us navigate the complexities of taxes. If you want someone on your corner, Evan ** is the one you want to represent you. He looks out for your best interest without breaking the rules. We are not done yet, but we are on the right track. Thank you, Mr **.

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    Reviewed Oct. 31, 2017

    We started a little over two years ago with the service. After hearing a ad on a local radio station my wife called them since we had both state and federal tax issues. She paid $600 which was later called a start up fee and ended up paying about $9000 in total. During the time we were making payments my bank account had a lien placed against it three times. We called Community Tax and were told we could miss a week but had to keep up on our payments when asked about the state lien. Little was said except that they were working on it. In the last 6 months my wife's check has been garnished by the state.

    We received a IRS letter about a collections hearings recently so we contacted both the State and Federal agents and found out that they had little contact with the state and we received all the communications they had which was also very little. It looked like the agent would contact them and our manager, we had 9 different ones, would get back to him in 4-6 weeks. This led to missed deadlines which has us now looking at a collection hearing. From the paperwork we received the last contact that community tax had with the IRS was in the first part of July. It is now the end of October.

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    Reviewed Oct. 22, 2017

    I needed to talk to someone and I called Community Tax. I listened to the initial sales pitch and I decided it was okay. The guy that I talked to at the beginning worked with me and he helped me understand the process and what I was getting into. He also made me feel that I was talking to somebody who was honest, which put everything in perspective for me and made me feel comfortable. If it wasn’t for him, I probably wouldn’t have continued to work with Community Tax.

    The intermediate people who collected the data and walked me through the entire process were accommodating and easy to communicate with, too. The IRS accepted the terms that we had and my rep told me that he was going to follow through with a couple of final questions and then I was going to close the loop with the IRS and be done with it. He bought the whole thing to a successful conclusion and I'm very satisfied.

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    Reviewed Oct. 19, 2017

    We had a tax problem and we had to fix it. With Community Tax, I feel so much better. Their reps are nice. We're almost over with our resolution. They have to send me one letter and that’s it.

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    Reviewed Oct. 16, 2017

    I reached out to Community Tax for my income tax concerns and I felt very comfortable. They took the bull by the horns and have done a great job so far. Their rep Derek has good communication and when I call, he calls or emails right back and tries to get an answer for me. I’m very happy with Community Tax although I am still waiting for them to finish what they’re supposed to be doing.

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    Reviewed Oct. 14, 2017

    I went online and checked some things because there are a lot of tax companies that doesn't really do what they say they're gonna do. Community Tax seemed to be pretty reputable. I’m still in the middle of the program because Community Tax is working on an offer. I was in a big jam and they've been taking care of my tax for the last couple of years. I dealt with one representative who gives me other people to talk to. He’s an older guy who's been really good to me. Even when I talked to some other sales rep, he always gets back to me to let me know what's going on. He is very knowledgeable. Community Tax is a good company and I like them.

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    Reviewed Oct. 9, 2017

    I worked with Community Tax because I had a whole lot of tax that I owed that I could not afford to pay. Everyone I spoke to from them was very polite and professional and I really enjoyed working with them. It's been a great experience. They're still working on it and we're almost at the end. Now I had less stress from continually getting letters from the IRS. If I hear anybody with some tax issues, I would definitely recommend Community Tax.

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    Reviewed Sept. 29, 2017

    I was having a tax problem with the IRS that's why I sought the help of Community Tax. I had a great experience with them. They were very helpful and explained everything. I called and one of their rep helped me out. He always called and followed up my case. Everything went well and very successful. They were very good people. I would definitely recommend them to my friends and family.

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    Reviewed Sept. 20, 2017

    I was having an issue with my tax returns and I knew I was a victim of identity theft. IRS was coming at me about that and they were saying that I owe an outrageous amount of returns. They tried to tell me that I was in another state and I made over $90,000 some that year. It wasn't me. I was in the military during that period and I wasn't even stateside at that time. I was in a war. After going through that with the IRS, I decided I need a voice because I can't win with them. And then, so I was tallying the taxes, and they were coming back with all kinds of stuff. I was driving and I heard the infomercial of Community Tax and I decided to give Community Tax a call.

    The process took a while but I didn't know it would take almost three years. When we first started, they wanted $5000. It was OK and we pro-rated it. But now it came down to it and I want some results. They let me know it was a definite process. It wasn't them and I have to be patient, which I was. I was getting letters from several other agencies but I'm already invested in someone else. It was very nerve-wracking. Once upon a time, they froze my account and I had bills due. I called Community Tax that morning and by the afternoon, my account was unfrozen. They were great and the team was very professional and knowledgeable. They made sure I understood what was going on and kept me informed for a while on the process. I would recommend them to others if I know of anyone that's going through the same thing that I was going through. They were truly a blessing, they are genuine and I'm glad that they were my voice as far as dealing with the IRS.

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    Reviewed Sept. 19, 2017

    Benjamin, was very helpful and filled out all of the needed paperwork for me quickly. He also and answered all of my questions. I appreciate all the work he and Michael are doing to help resolve this tax issue for my husband and myself.

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    Reviewed Sept. 16, 2017

    I had a major tax issue that I needed to resolve. I just went by the Community Tax commercial and it sounded like they could help me with what happened. I had a job where I was handed a 1099 after I was hired and it was a job under the table. I'm being paid cash to help a guy and then he 1099'd me and it was a lot of money. When tax time came, the government gave me a bill stating I owed $12,000 in taxes. I just wanted to fight it and I'm still fighting it. I paid $5,000 or $6,000 dollars to Community Tax and they did nothing to help me. It was a really bad experience.

    Another terrible thing happened and Community Tax wasn't able to help me with anything after paying all the money to them. They told me, "Your debt was ruled uncorrectable by the IRS." I told them it was okay and I got to wait out 10 years and the tax debt will fall off from my record -- the tax lien. They didn't tell me that the IRS can just change that. IRS decided this year, "Well, you made a little bit more money now so it's correctable again." The IRS is going after me again. The $6,000 that I paid to Community Tax was just an absolute waste of money because they didn't counsel me on the fact that the IRS can just change that ruling.

    I literally threw $6,000 out the window. One more problem is I'm trying to find another company or another accountant to help me with this same situation and Community Tax is still the power of attorney so all my IRS paperwork goes to them and they don't tell me when they get it. It's just an absolute disaster. Those people who worked with me were nice. I started with one person and I felt we were developing a relationship and by the end, I had other people working on my case. I’m very dissatisfied and I’d love to somehow get some of my money back but I don't know if that will ever happen since it’s been a long time.

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    Response from Community Tax

    Hi Jeremy. We are sorry that you've had a poor experience. We can assure you that this is not the way we do business. We'd like to take another look at your case and see what we can do to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938, or email us at CCS@communitytax.com? Thank you!

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    Reviewed Sept. 15, 2017

    I was behind in my taxes and the guy that I dealt with told me that Community Tax can fix my taxes for me so I went with them. Everybody was nice and they helped me out. They called me when I needed to be called and sent me a letter when they needed me down there. I competed the program and I just have to pay a bill to the IRS before December the 13th and once I get through paying that, it will be a success.

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    Reviewed Sept. 14, 2017

    I read that Community Tax can help out with the IRS stocks and for the problem I had, they were the only company that I trusted and worked with. I completed the program and it worked out, but we had challenges here and there. In the beginning, they were very nice. I was interacting with so many people and sometimes it seemed like nothing was working out 'cause of the letters that I was receiving from IRS. But all of a sudden the last person I worked called me after I was like giving up. She told me that the guy I was working with was no longer there and that she's going to work with me. Then it just happened, while I was working with her, things worked out well. I'm supposed to pay in two installments. I sent out $100 already, and must send another $100. Overall, I'd recommend them 'cause people out there have problems but they don't know where to go and what to do.

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    Reviewed Sept. 11, 2017

    I owed a whole lot of back taxes and in January, they were writing me all kind of letters. I didn’t know what to do with it and Community Tax said they might be able to help me. They were wonderful people and they made me feel a whole lot better. They were very easy to get ahold of and every question I asked, they answered. They also showed me how to send the money to the U.S. Treasury on the succeeding month. They got me right through my tax problem like it was easy and simple. I didn’t think it could happen like that. They took a lot of stress off for real and they've resolved the issue.

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    Reviewed Sept. 10, 2017

    I was having state tax problems and a friend of mine told me about Community Tax. I was getting information from the state tax and will mail them to Community Tax but I didn't get a response for that from them. That was going on up until April this year. Every time I called they had me talking to different people. I told them I was getting threatening letters on my state taxes and I was trying to find out what the result on them was.

    Then I got a letter that go right back from state taxes. It said that they were garnishing me for the money that I owed them. And so I wrote a letter to Community Tax and they connect with me whoever I spoke that connect with and the problem got solved. They were good in one way and another way they weren't. I will pay them money but I won't get no communication on the tax problem.

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    Reviewed Sept. 9, 2017

    I went with Community Tax because of the rate and their good service. I felt comfortable with everybody there. First time I contacted them I spoke with one lady Sandra and she was a very good employee. They have very nice people. I finished the program. They solved it for only $500 so it's very good. I'm going to do my taxes with them in the future.

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    Reviewed Sept. 8, 2017

    The way Community Tax was talking on the radio, that they were good with different people with a bill with the IRS, made me decide to give them a call and see what they offered to us. I let them deal with any added bills. The team at Community Tax was excellent. If I ask them a question, they sit down and took their time to explain it. They did a good job. I’m very satisfied and I'd recommend them to a friend.

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    Reviewed Sept. 7, 2017

    I had a problem with the IRS and so through a recommendation, I got with Community Tax and they practically corrected everything. That was one of my biggest problems but everything went fine. Their team is very friendly and they do the whole work I had to get done. I paid for this year’s services already so they’ll hold it for me and I expect to complete all my service this year. I also decided to use their other resources on my tax documentation for the rest of year.

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    Reviewed Sept. 6, 2017

    A requirement for the IRS led me to contact Community Tax. They were nice and their people did a great job for me. I was very happy. I'm a truck driver and I tell everyone about them, including other truck drivers who have the same problem as mine before. I had an excellent experience and I want to thank everybody at Community Tax.

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    Reviewed Sept. 5, 2017

    I’ve completed the program with Community Tax and although I haven’t used any other resources from them, it was a good experience. They were professional, friendly and knowledgeable.

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    Reviewed Sept. 4, 2017

    We had tax issues and worked with another company, but they went under because they were lying to people. We connected with Community Tax and it's going really well so far and we’re at the very end of the program. They’ve been working hard for us and we just appreciate them.

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    Reviewed Sept. 1, 2017

    My wife saw Community Tax on TV and she told me about it and then I tried it because I have a big bill ahead of me. And my tax issues have been taken care of and we’re very happy. I’ve just got to pay Community Tax $300 more, but right now, our experience is going pretty good.

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    Reviewed Aug. 31, 2017

    My colleague Kevin had some back taxes that were owed due to illness and had to connect with Community Tax. There were a lot of different people supposedly that were account managers and then you would call and they wouldn't be available or there was just a lot of different people that were spoken to although they did have notes on each conversation. There were times that we left messages and then we didn't get a call back because that person was no longer with them or moved to another area so we had to reconnect. There was a lack of communication and it was persistent on his part. The resolve took much longer than they indicated it would take but Kevin did manage to complete the program to his satisfaction. But there needs to be consistent communication with the company.

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    Reviewed Aug. 28, 2017

    I wanted to find a solution for my tax problem. The Community Tax process went really good and working with their representatives went well. They were really friendly and really helpful. The IRS stopped getting money from my paycheck. Then we got to a settlement and they already set me up a fair amount for me to pay to IRS. I’m really thankful to have called them because they really helped. I’m satisfied with my experience.

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    Reviewed Aug. 27, 2017

    I have a $15,000 federal tax lien and the problem couldn't be any worse than where we were at if we didn't try Community Tax, so we tried them. Everybody was kind and was also cool about it. At that point in time, I had no idea what was going on tax-wise, and now, I feel like a genius because they explained everything to me so easily. They also told me to call anytime I had a question and when I did, they would either pick up right away or get right back to me as soon as they could. They responded to everything awesome and sent me the emails that I needed too. They also handled it real smooth for me, told me not to worry about anything and took care of it. Particularly, Evan was awesome and he emailed and called me. They got me everything that I asked for and resolved it for a fraction. I'm satisfied overall and I have mentioned Community Tax to a work colleague because they have some issues.

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    Reviewed Aug. 26, 2017

    I did a research on the web trying to find an agency to help me with my back tax problems. I researched any comments about the agency and tried to be very thorough. Community Tax was a good agency. The process was very lengthy and there is a lot of paperwork and back and forth and requesting information. It was a difficult case and so, I needed good people to guide me through the whole process and they told me what to do and what not to do. We completed it three months ago. Mike, the representative, was very helpful and always answered all my calls. He was also responsive to my questions. Community Tax people has very professional people. They always do my taxes. In the end, it worked out and was effective.

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    Reviewed Aug. 25, 2017

    I called Community Tax and talked to one of their representatives. I found their tax resolution program good and it seemed fair, so I decided to go with them. I’m working on finishing the tax program to resolve my tax situation. The representatives were friendly and knowledgeable, and Community Tax did a great job for me.

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    Reviewed Aug. 24, 2017

    I had my account levied because of past due taxes that I wasn't aware that I owed and I ended up with a $35,000 debt, so I got in contact with Community Tax. I was very naive and very ignorant of the law. I didn't know that money I had was extension regardless and there was a limit of time. A couple of years went by and nobody ever contacted me. I filed my taxes as I usually do but failed to know that I didn't pay enough taxes on early withdrawals on my retirement. I thought when I was withdrawing the annuity, they were already taking 10% taxes out and would do whatever was necessary to make the right amount of deductions. But Community Tax got the tax levy released to me within 24 hours which was very impressive.

    However, I recently received a letter from the IRS saying that there was a problem with my 2016 report. I had them done with AARP for the last few years because it's free but they're reputable. But this was a different location that I went to and I tried calling the number at the top of the letter but I kept getting voicemail. The letter said that their rep would be out of the office from such date until August the 26th. I contacted Community Tax and they said to fax them the copy of the letter but I still haven't heard from them. It's been over 30 days since I received the letter and I faxed it to Community Tax twice. That date has passed but I'm waiting to find out because I don't want to be in any trouble with the IRS. I already had trouble and they accepted my offer and I don't want to jeopardize that. But overall, Community Tax is astute in their knowledge of what needs to be done. They are kind and helpful and they get right to it. I was very satisfied with them.

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    Reviewed Aug. 23, 2017

    Community Tax saved my life! I owed the IRS approximately $95,000.00 in back taxes. Daniel **, Director of Customer Relations, personally took on my case and after his negotiations with the IRS he was able to get me an Offer and Compromise for $7,500.00. I dont know what I would have done without Community Tax and I cannot say enough positive things about the company. I will always recommend Community Tax to anyone with serious IRS issues. I am extremely thankful for all of their help.

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    Reviewed Aug. 23, 2017

    I saw an advertisement on TV and decided to give Community Tax a call. They assured me everything will be taken care of. I had that experience with about four other companies and after about $15,000, they never came through, so I said this is my last shot. If Community Tax drops me like the rest, I’ll lose faith in the world. They took me, explained everything and said they'll never leave me alone until the deal is done. What I owed the IRS was about how much I make in one year and we settled for about $4,400.

    The best thing about it is I was dealing with a case worker named Oscar. He didn’t leave me alone for a minute and I’ve never worried about anything. I’d call in for any question I had and if there was something coming up, he’d call, text or email me until he got hold of me. Community Tax took care of my tax problem and after I make my last payment this week, I’m through with a settlement they made for me. I told several people to talk to Community Tax before they go anywhere else. They really took care of me and it was a beautiful experience.

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    Reviewed Aug. 21, 2017

    I was looking for someone to help me with my tax problem and Community Tax has a good reputation for getting it done. It was good with their team and they were helpful and knowledgeable. I'm very satisfied.

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    Reviewed Aug. 15, 2017

    Community Tax has done my taxes for three years and they helped me get out of the hole. I was wrong, I think, $200,000 to the IRS and they cleared it. They’ve also cleared a check that was written in my name. And they’ve done several things too because once they get started, they keep after resolving the issue. So far, I’m satisfied with Community Tax and I have already recommended them to my son.

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    Reviewed Aug. 14, 2017

    I had unpaid taxes for a couple of years and I got a little bit paranoid. And Community Tax helped me through that. I just had to give them information and then they handled everything for me. It took a year and a half and it’s completely resolved now. Once I gave them my information, then they put it all together for me. When they needed anything else, they would just let me know. We worked through text and email and some calls. Anytime they had a question, they would text or email me and I would do the same with them. When I had any questions or when I got a warning from the IRS, they helped me and gave me the confidence to get through it. I went from being paralyzed with fear to being able to handle it. They set me straight and instead of living in fear, now I know I’m legal. And it’s a good feeling. They did a great job. I have recommended them to friends, and I would definitely use them if I needed to.

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    Reviewed Aug. 13, 2017

    Community Tax has been working with my brother for a while. My daughter was the one doing it, and it was slow at the start. When she was so busy at work and couldn’t do everything when they needed the payment, I finally helped her out and took it over and started sending the payments in every quarter for my brother. It went a little quicker and it’s over now. We’re through with it and he got his final report to settle it. They were good.

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    Reviewed Aug. 11, 2017

    I was looking for someone to help me with my IRS issue and Community Tax were the only ones who returned my call within a reasonable amount of time. Talking to their people, that’s been fine, but I couldn't talk to the same person over and over. That was the worst. I kept repeating myself because I can never talk to the same person. I call back and I had to say the same exact things over and over. It was terrible and very frustrating. Also, Community Tax had a bad habit of losing things so I had to repeatedly send stuff again. It was a really bad experience and every time I turn around, they want more money for this or that.

    The only way that this company affected my lifestyle is that I paid them to do a service, my IRS issue, and with IRS being done, my life is better. But it’s not due to working with Community Tax. If I had gone with any other tax company, they would have done the same thing and I’d be in the same position, so Community Tax has not given me a world of favor. As far as working with Community Tax, I wouldn’t refer them to anybody. It was really bad working with them and I wouldn’t use them again. I would call somebody else.

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    Reviewed Aug. 10, 2017

    I had an income tax problem and I got impressed with Community Tax so I decided to call them. I decided at that time to let them go ahead and help me get my problem straighten out with Internal Revenue. From the beginning, I was a little skeptic and I got weary because I was paying my money and things weren't happening as quickly as I felt like it should happen. There was a time I just wanted to forget it because I hadn’t heard anything from Internal Revenue. But the communication got a whole lot better.

    The process wasn’t easy at all and I wasn't expecting for it to come easy. We had to work together as a team to make it work for me. I was trying to rush it out persistently but I had to have patience and wait two years to get it resolved. But Community Tax made life less stressful and I didn’t have to worry anymore. As a matter of fact, I just sent Internal Revenue my final check yesterday. It was worthwhile waiting on it. They did a great job and I appreciate it. I have successfully completed the program and I'm happy. If they keep up the way they did to me, I think their customer will be around for a long time. They are great and outstanding. It was a great experience and I'm well pleased with the service that they rendered to me.

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    Reviewed Aug. 9, 2017

    I needed to get my tax debt taken care of and I was referred to Community Tax by a buddy of mine. I tried to deal with the IRS on my own and I tried to set up a payment plan online with them but they wanted $1000 a month which I couldn’t afford. I completed the Community Tax program last Saturday and mailed out the last payment for the OIC. I still had September and I waited for a month after I got the letter to send me the payment. But within a month they got through OIC funds and I’m waiting for them to cash the money order and take that lien off of me.

    I would have liked better communication and straightforward answers would’ve been more appreciated. If I had to call them because of an issue, they get a hold of me in a couple of days or the next day and sometimes I had to call them back a week later. On top of the documentations that they needed, it would’ve been nice to be told up front of what they will need instead of calling me and telling me that they needed it yesterday. It was an up and down adventure with them but they did a lot better than I would’ve done on my own. And I’ve recommended them to my business partner.

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    Reviewed Aug. 8, 2017

    I've seen Community Tax on TV and my income tax was driving me insane as I didn't have anything to pay it with. I'm not working and I just get Social Security.

    So far, my experience is good. However, a month ago, I called the rep and he said that he didn't want me to send them payment until he sends something that I was to fill out. They said I owe them $100 and that would be for all of it. They're supposed to be sending me a letter so I can send them that $100 for my taxes to be resolved, but I haven't gotten it yet. They tell me I have five months, but I don't want to wait that long. I want to get it over with. But other than that, they've been real good.

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    Reviewed Aug. 7, 2017

    I was speaking to my nephew about my situation and he told me about Community Tax. He said that they helped him and gave me their number. What they were offering was what I needed so I gave them a call. Also, one company wanted $4,000 upfront to take on my case but Community Tax offered to take the fee out in quarters from me and I appreciated that. That’s when I decided that they’re working with me and they’re better for me.

    When my papers came in towards the end of the year when it’s time to do the taxes, they did them for me. They’re also handling a big case for me and they’re doing a good job but I feel that they’re not practicing what they’re preaching so far. What I’m going through right now is not what I was told when I first started with them. I made my situation clear to the gentlemen I talked to in the beginning and they made things sound so all right and exactly what I needed. So I paid their fee and did everything that they asked me to. Then they told me I owed close to $14,000 and made an offer to settle it. But I told them they can do better than that. They’re still working on my case though and I hope they can help me. It takes time for legal things and I’m giving them a fair chance to try to help me out.

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    Reviewed Aug. 6, 2017

    Josh was the person that I had contacted at Community Tax. He explained to me how everything works. Everything that he did, he'd follow up on. One thing though that made me leery was when I was talking to different people at once and it didn’t work for me. I didn't see that I was getting the right kind of service or information. There were a couple of times I had to call because they're waiting on the IRS and they've taken their time to get back. But after that, it has gotten comfortable. I didn't have the money straight up to pay but Community Tax worked with me. I got my compromise and it came to a good price for what I owe. Before this, I talked with a representative from another company and right off, he was telling me I had to pay $1,500 which I didn't have. Since Community Tax, my life has been stress-free. I’m satisfied with them.

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    Reviewed Aug. 5, 2017

    I used Community Tax for income tax. They have excellent service, resolves some issues that really had questions that they would be able to resolve but they did it in a very great way. I'm very pleased with the service. They handled my business very well and I recommend them to any one that has tax problems. They are really experts in past due taxes and non-filing of taxes.

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    Reviewed Aug. 4, 2017

    I was doing my own taxes and I had no experience with 1099. I was looking for all the loopholes that I could to reduce my tax reports and the IRS got a hold of it and reviewed it, said I owed them $17,000 over 10 years. I was appalled and I wasn't about to pay them. I felt like they were ruthless. They were sending me letters, calling me, and telling me that they were gonna seize everything that I owned and I could go to jail and all kinds of stuff. It was pretty bad and as soon as I hired Community Tax, everything worked out pretty good. I paid them $4,000 and they took away a $17,000 debt so that was a pretty good deal. Then they stopped all the communication and the phone calls from the IRS which was a huge relief. I was really stressed out over that and everything got better.

    There was a lady that I had that did not seem interested because my income wasn’t very high. She kind of put me on the backburner and I didn’t even hear from Community Tax and I didn’t know what was going on with it. She might have been just an employee that was disinterested in her work. And then I started talking to the supervisor and told him the problem and he said to just contact and deal with him from now on. So I did that and then they put it over to another guy. He was excellent and he took the bull by the horns.

    He acted like he genuinely cared and every time I called him, he had time to talk to me and he told me what to expect and all of a sudden he said, “Well, we’re done. Here’s the agreement.” I have to pay IRS 500 and it’s not over with yet. They did what they said they were gonna do and then after that, I got nice letters from the IRS telling me to watch my step. They’re gonna take my refund this year and if I'm gonna keep everything clean for five years then it’s over. I fully intend to stay on top of it and I don’t want the IRS on my back anymore. Community Tax was excellent. Every time I called them, they had time. The boss would call right back when I leave them my number. I would recommend them.

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    Reviewed Aug. 3, 2017

    I know looking for tax professionals for help can be very taxing (pun). Who to choose? How much is it going to cost? Can I trust them? How long is this going to take? Should I work directly with the IRS? We have no reservations on recommending Community Tax Professionals to anyone with any tax issues. Our relationship was a long continued one, with very complex tax issues. They were able to ultimately resolve a very stressful 7-year tremendous financial pitfall for us. We are extremely thrilled with their service and our outcome. I know Community Tax is not the only Professional Tax Services Company out there, but I really don't know if my outcome would have been duplicated. I chose right the first time. I would literally be in tears if I had to go through this 2 or 3 times trying to find the right tax professionals. Just sayin'... Don't take that chance. We don't really expect a Xmas card from them, but they can expect a Xmas card from us!

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    Reviewed Aug. 3, 2017

    I had problems with the IRS and used Community Tax to meet the debt. I let them do tax preparations for me and it was a pretty easy process. I had a perfect experience. They did a great job and I already recommended them to two friends.

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    Reviewed Aug. 2, 2017

    I have a big problem with the IRS and my friend recommended me to Community Tax. I called them and they explained everything so much. They have a good service. I mentioned my experience with Community Tax to my family and I recommended it to my friends because I am fine and free right now. Community Tax helped me out of that problem.

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    Reviewed June 8, 2017

    We have some tax problems because we had gotten some student loans our children had from the past. We took care of them where we wouldn't have to pay them back. We got the student loans discharged and then we ended up getting another thing that we still have to pay because it was considered income. We gotta pay $10,000 as taxes on the balances of the two student loans. Then we got a hold of Community Tax to see about working with us and getting it wiped out or knocking down a substantial amount and they were willing to work with us. They've always been pleasant and helpful in answering our questions.

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    Reviewed June 3, 2017

    I wanted to do my taxes and was looking for help, but I didn't know anybody to begin. I called Community Tax and they told me what I had to do and I did it. The last thing that I received was a letter from the IRS telling me all I had to do is send them $100 and that was it. I sent it on a Monday to the United States Treasury and that’s more than three weeks ago. I hope everything is over. I’m going to be 70 years old next October so what I spent was really hard for me but I didn’t have any choice. I did whatever Community Tax told me they were going to do and it took me almost two years or less to pay this money.

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    Customer ServiceStaff

    Reviewed June 2, 2017

    I had some back taxes that needed to be paid and Community Tax promised to deliver a lesser amount. I also filed taxes with them the following year, after I signed up with the initial. Initially, the team was hands on. Then a couple of months after, it fell off a little bit and I didn’t hear from anyone. They would stay in contact although not as frequently as when I first started the process. But they met their ultimate goal to get the tax amount down, and I was pleased with that.

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    Customer ServiceStaff

    Reviewed May 31, 2017

    Community Tax was very helpful in the beginning. They answered all of my questions, and concerns. After I paid my $600 for my case to start, nobody contacted me about my case. They were helpful before they took my money. Now I want a refund and handle my tax problems on my own, and they keep saying someone will call me but never do. I feel like the same way they contacted me before they took my money, they should at least follow up with me. I haven't heard anything. Very disappointed in this company.

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    Customer ServicePriceStaff

    Reviewed May 25, 2017

    I was just searching on the web and I talked to a couple of companies and they said that they could help. With two other organizations, I took it to a certain point where I could understand exactly what the charges were, what they were doing and how many years they’ve been in business. After I got it all together, Community Tax was a little bit more affordable and I felt with what I needed, they were gonna suffice so I was happy with my choices. However, some of their employees don’t put their numbers on the emails so I had to do a little bit of research once in a while to find out what their phone numbers were. I made three different calls to find out. Then my case handler was changed once or twice, so I had to ask their number out too and who they were. But I was always able to call the salesperson, the initial person I talked to. She had always helped me, direct me to where I needed to go and tell me who my location manager was.

    Now, all my tax is done. I had negotiations with the IRS and it was climbing every day, $40-50,000.00 and they got it down to quite a small amount. It was unbelievable. $100 and I could walk away and I did. They demanded a payment to honor it and I've made a payment already. So it’s just a matter of them delivering the goods. The job was great. It was a good experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 24, 2017

    I received a letter from the IRS themselves and went directly to them. Within a week and a half, they did an Offer in Compromise. I paid it and I’m done. The program seemed like it was dragging out and I just needed things done sooner than later because I want to buy a house in October. Other than that, I had a good experience with Community Tax and I've successfully completed the program. They called me right back and talked to me about everything. Everybody I worked with was always really good.

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    LEVI increased rating by 4 stars.
    Contract & Terms
    After a positive interaction with Community Tax, LEVI increased their star rating on Aug. 29, 2017.

    Updated review: Aug. 29, 2017

    I had hired Community Tax to help me with some issues with the IRS and at first there were some miscommunication between several of the representatives and myself. I was then contacted by the legal department as well as the customer service dept who assured me that my problem would be fixed. My problem was then handled with a sense of urgency and professionalism that left no doubt I chose the right company to handle my tax issues.

    Original Review: May 22, 2017

    After the initial payment of almost 600.00 and subsequent payments of 312.50 for four months all I got was the initial consultation and the agreement in the mail. I received a couple of emails stating who would be working on my case and what they would be doing. After that the only correspondence I received was a text telling me my payment was due. I have dealt with a tax services company before and they were absolutely the best. I decided to try a new service and it has been a horrible experience. I do not recommend Community Tax Services, they don't communicate with one another and they will try and bleed as much money out as they can out of you. Please choose a reputable company and not someone who is trying to take advantage of someone hardship. Stay away!

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    Customer ServiceStaff

    Reviewed May 21, 2017

    Community Tax did a wonderful job with the information they gave me when I called them. They did all the work for me because I couldn't do it myself. I tried many times for years and it was getting worse every time that I was trying. So I went to somebody who really knows what they're doing. They use so many people there that they all are professionals. I have successfully completed the program.

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    Transparency

    Reviewed May 20, 2017

    I made a mistake with the taxes so I decided to get in touch with Community Tax to get some help. When I talked to them, they told me a few good things but at the end, I found that it wasn’t true or they didn’t explain correctly. I wasn’t happy and I will not recommend them.

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    Price

    Reviewed May 19, 2017

    Between failed marriage tax, child support and the regular withholdings, I’m at 52% gross of my income. If I clear $100 a day, I make $1000 a check and that’s what I take home. It was a lot of financial reorganization as I’m going from a family man to a single guy that I have to pay for and I also had to sell the house. Then the IRS hit me with a $10,000 tax bill. Not that that's a great deal of money but it was the insult to the injury. I wasn’t interested in paying them anything. I heard of Community Tax was on a radio commercial, on Rush or Mark Levin, and now I'm done with the program. I've received the letter from the IRS stating that I was on their radar for the next five years. If I had any delinquencies or failure to pay, that they could tax me retroactively to go after uncollected amounts of money.

    Here’s the IRS’s strategy. As soon as I stopped paying the $10,000, the only thing they did was confiscate the returns. So they got $5500 that way and when I add together the $2500 that I paid Community Tax, and an additional $500 they requested. So I paid $8500, and essentially I got out of $1500 worth of tax. On the other hand, I’m on the radar for the next five years and I don’t like the idea of anybody giving me particular attention in the government. It doesn’t make me feel good.

    Certainly, I’ve never had any kind of delinquent tax before and if I would’ve known that's how it was gonna play out, I would’ve just paid their damn money. Did I get away with anything? Yeah $1500. What’s that worth? An old junky car that probably needs more than that to work. Did I really get away with anything? I don’t think so, maybe some clothes. My experience with Community Tax doesn’t really make a difference. If I owed fantastic sums of money, it probably would be very much worth it. But for $10,000, I would just pay them their money. That’s all I’d do.

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    Customer ServiceStaff

    Reviewed May 15, 2017

    I Ronald **, am extremely happy with the service that Community Tax Service has provide me. Help with the IRS/Payment plan in place. Provided outstanding service preparing my current tax return in a timely manner. Their service returning phone calls/talking to agents, again outstanding service. A personal thanks goes out to Mr. Paul **. Addressing all my direct questions in a professional manner.

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    Community Tax
    Response from Community Tax

    Thank you, Ronald! Feedback like this is always great to hear! We are glad we could help. Let us know if there is anything we can do for you in the future!

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    Customer ServiceStaff

    Reviewed May 5, 2017

    I'm having tax problems and I had to have some kind of result so I sought for the service of Community Tax. They did a great job. Every time I called, they answer all the question I had and I've successfully finished my tax program.

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    Response from Community Tax

    Thank you, Paul! Feedback like this is always great to hear! We are glad we could help. Let us know if there is anything we can do for you in the future!

    Customer ServiceStaff

    Reviewed May 4, 2017

    I received a settlement payment from my job which I had to pay taxes on. I did not qualify to Offer in Compromise so I hired Community Tax to see if they could lower my payment or do a payment plan. I sent them all my information. They prepared my taxes but they did not include the settlement information. I re-sent my information, they redid my taxes and included the settlement info. They asked me to sign electronically which I did. They then emailed me and said I needed to physically sign them and send them back, which I did, both federal and state. A few weeks later, received an email from 3 different people telling me I needed to sign them electronically again and send them. Again, I signed them electronically, cc'ing all 3 people.

    AGAIN, they sent another email (2 different people) telling me they could not accept electronic signatures and I needed to physically sign them. This time I sent them via priority mail with a tracking number so I know they received them, both federal and state. Now I received a call a month later saying they needed my physical signature AGAIN. I told them I already sent them, both state and federal (a month ago) and I have the tracking number to prove it. They then stated they had my state tax signed but not my federal tax which is weird because I sent them both in the same envelope with a tracking number. They are so unorganized, don't keep track of things and have people who don't talk to each other apparently. I wished I never hired these people. Save yourself a headache and go with a reputable company.

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    Community Tax
    Response from Community Tax

    Hi Florence. We are so sorry you had this experience. We'd like to look into the issue further, and see what we can do to resolve this. Can you please reach out to our Customer Satisfaction team at 773-577-2938?

    Verified purchase
    StaffTransparency

    Reviewed May 3, 2017

    I spoke to Leea **, she was very knowledgeable and sensitive to my tax needs. She explained exactly what I needed to provide and how she was going to assist me. Leea made me feel comfortable in an uncomfortable situation. I would recommend Community Tax.

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    Community Tax
    Response from Community Tax

    Hi Melissa! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 27, 2017

    Excellent! That's how my experience is with Community Tax. I had maxed out my taxes so I'm doing over the road drive and needed to get my life back in the right order again. I went straight to them and they did an awesome job. When I called, they called me back. They communicated with me back and forth with the information they sent out and things I needed to do during the process. I've got less stress and only had to do is move out and pay the last part I need to put before the end of July to get the program completed. Even though I had other people say that they weren't a very good source I stuck with them because I started with them. If it was going to fall, it was going to fall. If I was going to do a business, I'd use them and recommend them for that. They're a good company to use.

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    Community Tax
    Response from Community Tax

    Thank you, Mary! Feedback like this is always great to hear! We are glad we could help. Let us know if there is anything we can do for you in the future!

    Verified purchase
    Customer ServiceContract & TermsTransparency

    Reviewed April 26, 2017

    Their process was fairly easy. I was trying to find someone to help me deal with the tax situation that I had and I chose Community Tax because they've done it for a while. I'm done with their program. They reached an agreement and all I got to do was take care of it. They did what they said they were gonna do. I'm glad that it's gonna be over with. However, there were things that weren't made aware to me. I assumed they would do it but it wasn't until I went through that later. By then, it was already like, "We have to get it done and be done with it." But, it is what it is and we're dealing with the government.

    Other than that, Community Tax was spot on when it comes to taking me through the process and what's coming next, from the start, how it was explained to me, what I needed to do and the process, them being there if I needed to call to ask something or them relaying information to me what was to be expected. They made the experience less stressful for me.

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    Response from Community Tax

    Hi Michael! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 25, 2017

    I had a large IRS debt and decided to contact Community Tax. They've completed their part and got me the IRS acceptance to get a lower amount and I only have to make final payments. If anyone is looking to get their debt lowered, I would highly recommend Community Tax. They were always very prompt with calling me when they were supposed to and staying on top of everything and returning my emails and calls. I have nothing but great things to say about them.

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    Response from Community Tax

    We are so happy we could help, Lisa! Please let us know if there is anything we can do in the future!

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed April 24, 2017

    I needed legal representation with the IRS. I signed up for the tax resolution service offered by Community Tax and I have successfully completed the program with them. They were extremely proactive in communicating. Every time I had a question, they responded quickly and completely. I felt fully confident after I began working with them that they would follow through. I was nervous when I first decided to start a contract with them because their only presence to me was through the internet. I had no physical contact with them, and so like many things, I was a little bit leery. It's a new way of doing business and I'm sure that’s one of their biggest challenges. But they did a good job. They proved to be a valid, solid organization, and they seemed very professional. I would recommend Community Tax to anyone who is in the same situation I was in.

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    Community Tax
    Response from Community Tax

    We are so happy we could help, David! Please let us know if there is anything we can do in the future!

    Verified purchase

    Reviewed April 23, 2017

    Community Tax is a good company. They got all this paper finished nicely. If somebody needs to do their tax, I can recommend Community Tax.

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    Community Tax
    Response from Community Tax

    Hi Mario! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

    Verified purchase

    Reviewed April 22, 2017

    I had back taxes and I needed to get it rectified. I reached out to Community Tax and my experience with them went well. I have successfully completed the program with them.

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    Community Tax
    Response from Community Tax

    We are so happy we could help, Darren! Please let us know if there is anything we can do in the future!

    Verified purchase
    Staff

    Reviewed April 14, 2017

    Had a tax situation with back taxes owed. Reached out to them to see my options. Told the first person I talked to I was not interested in a tax lien. Just wanted to set up payments at the lowest amount possible...after agreeing I gave them $700 to get started...they reviewed and came back and said I could either pay the amount in full or I could amend the tax returns to cut the cost and make payments with a TAX LIEN for $6500. $6500 to amend 2 tax returns? Talked to 3 different people who kept giving me the runaround and basically I just chalked it up as a loss. They took my $700 and didn't do anything but gain power of attorney and requested transcripts. Total ripoff. I hired an accountant and my problem was solved without a tax lien.

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    Community Tax
    Response from Community Tax

    Hi Cedric. We really regret that you've had a poor experience. We'd like to take another look at your case and see what we can do to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938, or email us at CCS@communitytax.com? Thank you!

    Verified purchase
    Customer Service

    Reviewed April 12, 2017

    I was always working and I wasn’t gonna be able to file anytime soon what I owed the IRS. So I just wanted to get it taken care of. In the beginning, everything with Community Tax was good. Then towards the end, I wasn’t hearing from the lawyers anymore. They weren't answering the phone. Then they came with the offer and we came to a compromise that if I pay $500, then everything would be good. But I fully don’t understand yet because after I got the offer and compromise letter, I got another letter from the IRS saying that I still owe the outstanding balance. So I called someone from Community Tax and he told me to disregard the letter, so that’s what I did and everything is still good. I'm satisfied as far as getting the letter confirming that I only owe $500. When I pay them the $500, I should be able to file my income tax and receive payments the next following years. I'm good.

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    Response from Community Tax

    Hi Dontrell! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

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    Customer Service

    Reviewed April 4, 2017

    I owed a chunk of change for Federal and I was pregnant at that time so I tried Community Tax. At first, they kept up with the phone calls and then they slacked off towards the end. But their service was good. They were on top of everything. I'm actually at the last piece of the settlement, so I just have to send my last money order in with the IRS and then they should be closing the case.

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    Verified purchase
    Staff

    Reviewed March 8, 2017

    Community Tax was recommended to me and they did all right. I went with them to see if they could get my tax debt relief down from what I was being charged for. They were able to do that but they’re still taking my taxes so I'm still not satisfied. The staff at Community Tax has been great though.

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    Community Tax
    Response from Community Tax

    Hi Randolph! We are glad we were able to reduce your tax balance,and that you were happy with our staff! As far as the IRS seizing tax refunds, this should only happen with the return filed in the year the Offer was accepted. We'd be happy to explain in more detail, can you please reach out to our Customer Satisfaction Department at 773-577-2938? Thank you!

    Verified purchase
    Staff

    Reviewed March 5, 2017

    I had a social security disability settlement and the government thought that it would be a great idea to tax me on a bunch of money I didn't have. They thought I had $23,000 to pay them. But that's not going to happen. Then I researched online and looked at a couple of reviews. I didn't shop around and Community Tax seem to fit the bill anyway. They did an awesome job and I appreciate it. I got a $250 check I'm sending off tomorrow to the IRS and then we're done. Once I paid the settlement, they decided to put a lien on me. Once they put it on, I can't just have it taken off, so I'll play the game as it goes. Once the lien comes off, the report itself will repair itself.

    I never really had a negative experience, I knew the predicament I was in and then the fees were high but they were going to be high regardless. That was the situation I made. When attorneys are doing things, it is what it is. I've been treated with nothing but respect. They were all helpful. I have many friends too that are in the same shape I was but every once in awhile, I bump into people that are getting ready or in the middle of a disability settlement that I would be more than happy to send it off. I've got Community Tax on my computer.

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    Community Tax
    Response from Community Tax

    We are so happy we could help, James! Please let us know if there is anything we can do in the future!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 4, 2017

    We were audited by the IRS and we were left with a huge balance. I contacted Community Tax and have been working with them for a long time. My balance was $398,000 and our payoff is $31,000. Community Tax did a great job. The communication was great too. I always talk with their staff, Daniel and I told him that once we get this off from the IRS and we get this done, I would be more than happy to provide a testimonial. We're almost finished with the program and we've gotten approval. We're just waiting for the last letter which is going to be here in the next 30 days.

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    Response from Community Tax

    Thank you, Charlotte! This is always great to hear! We are glad we could help.

    Verified purchase

    Reviewed March 3, 2017

    Community Tax is doing very well for me. I've paid it all and still waiting for the one letter to finish the case. I recommend them.

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    Community Tax
    Response from Community Tax

    Thank you for the kind words, Israel! Please let us know if you need anything in the future!

    Verified purchase
    PriceTransparency

    Reviewed Feb. 23, 2017

    I had some bad taxes that I needed to file so I sought the help of Community Tax. It was very extreme and expensive in retrospect. I probably wouldn’t do it again because it was just too much money. But what was intriguing about it was the fact that I can get rid of the tax debt and I could clear with time. It took about two and a half years with the whole process. So, the compromise went through and all I had to pay was $500.

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    Community Tax
    Response from Community Tax

    Hi Laurette! Sometimes the best resolutions take the longest. We are glad we were able to help you. Please feel free to reach out to our Customer Satisfaction department at 773-577-2938 if there is anything else we can do to help!

    Verified purchase
    Staff

    Reviewed Feb. 17, 2017

    Working with Community Tax for my tax problem was a long process, but I put my trust in them that they would get it rectified. I got denied on my first time but they stayed with me. They kept working with me and they submitted it again and then got it approved. They got my taxes reduced from $35,000 down to just $5,000. A lot of people told me it won't work but they got it to work. They took care of me.

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    Community Tax
    Response from Community Tax

    We love seeing feedback like this,Kelvin! We are so glad we could help! Feel free to give us a call come tax season!

    Verified purchase

    Reviewed Feb. 11, 2017

    I've had a good experience with Community Tax, although they haven't helped me get rid of my tax issues yet because I sent in the money to the IRS.

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    Community Tax
    Response from Community Tax

    Hi Luis! We are glad you had a good experience with us. We'd love to look at your case and see if we can move things along quicker, or help with your 2016 taxes. Can you give us a call at 773-577-2020?

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Feb. 8, 2017

    I was in a big problem and a struggle with the IRS because they wanted to do a lot of things wrong. The taxes were okay but I didn't have enough tools to respond to them because they were all attorneys in taxes and it's difficult for people like me to fight with them, so I used Community Tax because they are specialists in different areas and they can help me.

    I speak with Community Tax every time I have a question and they're helping me a lot, so everything has gone smoothly. Also, they give me the opportunity to pay as soon as I have money. They are polite and ready to help me. It was easy to communicate with the case manager and exciting to have somebody speak in my language because it's terrible to express so much terms in income tax and to have no knowledge about the taxes law. I've successfully completed the Community Tax program and last year between December 20 and 26, I sent the money-order or check to the IRS and I followed the tracks by USPS, and they received it on the 27th. I'm waiting for the last communication from the IRS that they received the check and they have to conclude my case.

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    Response from Community Tax

    Hi Victor! We are so glad we could help, and we really appreciate your feedback! Please let us know if there is anything else we can do for you in the future!

    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2017

    I owed the IRS almost $10,000 and I needed help to pay it since I didn't have the money. I called Community Tax and they assured me with confidence that they would be able to help me. They also did pretty good in getting back and forth with me during the year to tell me what the next step was and they were able to resolve my tax issue. It was a pretty good experience and I have recommended a few of my friends to them that owe taxes and don't know what to do.

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    Community Tax
    Response from Community Tax

    We are so glad we were able to help, Debbie! Thank you so much for the great review and the recommendations! Please let us know if there is anything else we can do to help in the future!

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2017

    I had problems before on my taxes. A lot of companies called me trying to get me to come in but I chose to work with Community Tax. The company does an excellent job for my taxes. It takes a few months or maybe a little bit longer but it's perfect. Everything's working good.

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    Staff

    Reviewed Jan. 28, 2017

    My experience with Community Tax was fine. However, the process took over a year. Apparently, the IRS settled but they haven’t sent me any way to pay them so I’ve got to do all that. I paid everything upfront which was supposed to expedite everything.. They told me it would take three to six months, but they’ve taken over a year, and that was a little unnerving. I was disappointed as it was a simple situation. Other than that, everybody was very friendly in answering my questions.

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    Community Tax
    Response from Community Tax

    Hi WIlliam! Thank you for the feedback. We apologize that your case took as long as it did, there are several reasons that cases, especially settlement cases, can take some time. As far as the details of your resolution, the settlement amount and how to make the payment to the IRS, we'd be happy to help! Can you please give our Customer Satisfaction department a call at 773-577-2938? Thank you!

    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 12, 2017

    My Community Tax representative gave me clear and concise details of available options; gave me the financial parameters to achieve the necessary goal; was always available or returned calls promptly and was so professional that the process ALMOST seemed painless! I am currently awaiting a response from the IRS on the last leg of resolving my tax issues! I wish I had the foresight to seek assistance years earlier!! I did not think I'd ever get my back taxes resolved. I had very little income and couldn't afford to pay for help; more importantly, I couldn't afford NOT TO! I bit the bullet and went without A LOT! Now I can see the light at the end of the tunnel as well as having the stress of an unimaginable debt nearing completion! Thank you, Community Tax, ever so much for your aid and intervention. I am eternally grateful and thankful.

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    Community Tax
    Response from Community Tax

    We are so glad to hear this, Carmen! Thank you for sharing your experience! If you ever need anything in the future, please don't hesitate to reach out.

    Mongoose increased rating by 4 stars.
    After a positive interaction with Community Tax, Mongoose increased their star rating on Jan. 19, 2017.

    Updated review: Jan. 19, 2017

    I have satisfactorily resolved this issue with the Community Tax outside Consumer Affairs.

    Original Review: Dec. 28, 2016

    Community Tax spent months asking IRS to send documents I already have. By the time we got most of the documents, they asked me to pay on top of the initial $1,250 payment I made with absolutely nothing to show for it. Nothing happened at both state and federal levels. Now, I'm forced to look for a better tax lawyer to help resolve my IRS and tax liability issues. Truly disappointed with the level of service received from a company I thought was world class!

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    Community Tax
    Response from Community Tax

    Hello! We sincerely apologize that you are unhappy with the service you received. Community Tax strives to ensure that every client walks away satisfied. We'd really like the chance to revisit your case, and see if there is anything else we can do. Can you please reach out to our Customer Satisfaction department at 773-577-2938? Thank you!

    Verified purchase
    Staff

    Reviewed Dec. 27, 2016

    I was on debt with the IRS so I called Community Tax and they helped me a lot. It's been two years that I've been working with them and they performed an excellent job. We’re already complete with the program and I'm on resolution with the IRS. I'm just waiting for the IRS to send me the last notice.

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    Community Tax
    Response from Community Tax

    We are so glad to hear this, Eusebio! Thank you for sharing your experience! If you ever need anything in the future, please don't hesitate to reach out. Happy New Year!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 16, 2016

    I was very satisfied with Community Tax. I heard more about them than any other places and to me, it sounded like they were the better one to deal with. At that time I couldn't live on my wage garnishment so I contacted them. Everybody was okay and they worked well with me. I didn't have any problems with anyone who called and talked to me. I would recommend them to anybody.

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    Verified purchase

    Reviewed Dec. 11, 2016

    I had a long but good experience with Community Tax. The program was completed in 2 years. I wanted to get rid of the IRS and they have helped me out many times getting my debt documents to the right places and making sure I send it. There were plenty of text messages and they all did a great job.

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    Community Tax
    Response from Community Tax

    Thank you for the feedback, Glen! We are so happy we were able to help. Please don't hesitate to reach out if you need anything in the future!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 8, 2016

    I called Community Tax and we received a very professional service. They are awesome. They handled my case so good and in a timely manner. And they told me how things are gonna be. In fact, my case has been closed already. They sent me a letter letting me know about how our compromise was accepted. I’m already back in my payment. So, I’m out of a very stressful situation. They did a very professional and wonderful job. I've worked with a couple of companies and they just scammed my money. They took the money I forked out for this other case. But with Community Tax, they told me straight up from the beginning until the end that the case was completed and closed. Whatever they requested me to do, I furnished to them and they handled it. They follow through to let you know what’s gonna happen.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Dec. 7, 2016

    I needed some help because my taxes caught up and wasn't filed on time. I have completed their program and I'm now filed up-to-date. I'm in the clear and I thank God for Community Tax. They did everything that they told me they were going to do to help me. I was skeptical at first because it was an out-of-town deal for me but it all turned out to be awesome.

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    Reviewed Nov. 15, 2016

    I had a problem with the IRS for my tax and Community Tax has done a great job in resolving my tax issues. I'm in the last step of my process right now. Everybody I talked to was great. They knew what they were doing. What I liked more is that they had a record, because when I called and talked to a different person that person would know what I told the last person. Everybody knows how every case is going, I would recommend Community Tax to friends.

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    Response from Community Tax

    Hi Brayner! We are so happy we were able to help! It means a lot to us when our clients help to spread the word about Community Tax. Thank you for the feedback!

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    Reviewed Nov. 5, 2016

    I had been making payments to the IRS for several years because I’m a 1099 employee. And recently, my agent and I went out on my own so therefore my income went to almost zero. I knew right then I was not able to make my payments. So instead of me trying to deal with the IRS and have the worries of trying to build my business and then dealing with the IRS on top of that, I decided to let somebody else handle it for me so I could focus on my business. And I was pleased with everything Community Tax had done for me. They were good about touching base with me and following up. They did an awesome job. Everybody was courteous and accommodating.

    The IRS did offer acceptance. I just got my paperwork in and got a verbal acceptance a few months ago. I’ve made one payment so I have four more payments to go for the final offer and acceptance. And it’s taken almost five years to do it. I don’t blame that on Community Tax. I just blame it on the IRS because of miscommunication.

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    Response from Community Tax

    Thank you for the feedback, Sandy! We are so glad we were able to help. Best of luck in building your business, and please let us know if you need anything in the future!

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    Reviewed Nov. 2, 2016

    I was looking for someone to straighten my taxes out. Community Tax was the first one I called and they responded so I just stayed with them. I had no problems with them at all. Everybody I worked with was on time and everything worked out well. We have successfully completed the Community Tax program to resolve my tax issues. They worked out everything like they told me. Everything went the way they said it would go. I've already recommended them to a couple of friends and they’ve all been satisfied.

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    Reviewed Oct. 27, 2016

    Somebody told me he was having a good experience at Community Tax so I tried it out and they've been accurate on everything they said. Everything was good with Community Tax. I did what they told me. They made things clear and everything went pretty quick and smooth. The girl who was doing the job pushed things through and would always call and tell me what was getting ready to happen. Within a week, here it was just like what she said. I'd recommend Community Tax to everybody. They did real good and I got what I needed to get done and I'm back where I should be.

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    Reviewed Oct. 21, 2016

    A friend recommended Community Tax to me. I contacted them to see if they can help me out to solve the issue. I was trying to get a hold of the IRS and it was such a hassle for me to do it. The last time I heard from Community Tax was a couple of months ago. The whole project is almost done and we're just waiting for the final resolution, the letter from the IRS.

    The only issue I have is that I've had to talk to so many agents, and the changes in the people handling my case dragged it out a lot. Next month, it will be two years since it started. They lose their agents here and there. so I was talking to somebody different every time. It would really help if there was the same person or a couple of people at most that would be handling my situation. It's like explaining the whole thing again and there were about four times when I faxed over the same papers twice because somebody would call me and say they need this and I'm like, "Wait a second. I just sent it yesterday." The agent would say, "Oh, sorry to bother you," and it was already somebody new picking up from where the previous agent left off when he left. It got annoying and frustrating, and was a big issue for me, and I wasn't very happy about it.

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    Response from Community Tax

    Hi Rafael! We're so glad we were able to help! With thousands of clients, we have different team members that help with each part of a case, to make sure things move as quickly and efficiently as possible. We apologize if this caused any frustration along the way, and we appreciate the feedback!

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    Reviewed Oct. 12, 2016

    Community Tax helped me out. I paid them a lot of money, they delivered and I was more than happy with what they did. Their rep ensured me that he would do something, and he went above and beyond. Everything that they have done for me was worth every penny. I recommend them all the time. It’s great for everybody out here that doesn’t know what Community Tax knows.

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    Reviewed Oct. 6, 2016

    I'd still be owing money if I didn't go with Community Tax. I was in trouble because the guy that did my taxes didn't do it the right way. I then owed a certain amount of dollars and couldn’t pay it so I needed something to help me. I completed the Community Tax program, and I only have to pay off $500 by the 30th and I'll be straight. The team I have from Community was excellent. I’m gonna be dealing with them for a minute even after I pay this. Come next year I may end up filing my taxes with them.

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    Reviewed Oct. 3, 2016

    I was in trouble with the IRS, and Community Tax helped resolve my issues. I had to send $100 to the IRS the last time and that was it. Everybody was real nice at Community Tax. I've used them to do my taxes for the last two years and everything came out good.

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    Reviewed Oct. 1, 2016

    I wanted to do a settlement with the IRS. Community Tax did what they said they would do and I'll be sending the IRS $500 to be completely finished. The only bad thing about the experience was dealing with Community Tax. This included not being able to get someone on the phone, interactions which were super difficult, and keeping up with whoever was taking care of whatever for me. They switched me a couple of times.

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    Charles increased rating by 4 stars.
    Customer Service
    After a positive interaction with Community Tax, Charles increased their star rating on Oct. 5, 2016.

    Updated review: Oct. 5, 2016

    Community Tax has contacted me. I will continue to use their services. We have resolved our issues.

    Original Review: Sept. 29, 2016

    Signed Nov 2015 for Community Tax to deal with my IRS issue. They did file my simple tax return. I sent them the info in March 2015. They still had to file an extension. Then in July they require an original signed 1040. So, in Aug they required another because of employee issues. I call Community Tax for an update and have to leave a voicemail. They never return my calls. As of Sept 30, 2016, still have not had a return call, message or email. Requested to refund my $6000.00.

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    Reviewed Sept. 29, 2016

    I tried solving my problems on my own in the beginning. That was for the one year and it was at a reasonable amount that I owed them. And then when the next year came along, it was even worse. So then, I was in way over my head. I'm done with the Community Tax program and got my Offer in Compromise accepted by the IRS. I just haven't been able to pay it yet. So I'm working on gathering the money and should be able to write them a check to get it all cleared up in November.

    The people at Community Tax have all been really great. But it was frustrating that I had to go through several different powers of attorney. Someone who got it signed would leave and go to another position. And so, within my time frame of being there, I had four different powers of attorney. Other than that, it was good. I was terrified but everyone there made it seem like it was no big deal. And I said, "Do you understand that I owe $30,000?" And the replied, "Yes. We do. That is a lot of money but there's a lot of people out there that owe a whole lot more than you do." It was really hard for me and they made me in the beginning feel like they didn't understand how serious it was. I think it was because they deal with it every day and this was my first time so I was probably overreacting. They were able to calm me down. They worked really well and I was very happy with them. I would definitely recommend them.

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    Reviewed Sept. 28, 2016

    There is NO better company at tax resolution. They keep you informed and up to date on everything. Yes, it took 18 months but Jennifer is beyond amazing. She never promised me anything, but she delivered above and beyond. I had misgivings from the start, but every week and month that went by I felt like I was the only client she had. The IRS is not fun, and the amount I owed was scary. I walked away with a $500 resolution. "Stunned" is the word. I say nothing but thank you to Jenn and her staff. I can not ever repay her for my life given back to me. Thanks Jenn.

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    Reviewed Sept. 28, 2016

    We are still in progress with our Community Tax program and we haven’t finished it yet. Community Tax gave me some honest answers ‘cause I had a number of tax place trying to solve my problem before, and they ripped me off. They took $3,000 off me. I paid them for up to two years, and I had two more payments and then they just disappeared on me. And with Community Tax, I did have a good vibe about them. And then they also gave me the email address and I had no problem calling it to help on my account. They made me feel real good. I’ve spoken to Michael, Jennifer, and a couple more people. And Michael was the one that really kept me feeling strong through the whole process.

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    Reviewed Sept. 18, 2016

    I did some general searching and decided to give Community Tax a call. They told me to send a document I have received from the IRS two weeks ago. So far, the service has been good and if they're not around when I call them because their time is different from mine, they would call me back immediately. They answered all of my questions and I don't have to answer questions when the IRS would send me documents. I give the documents to Community Tax and they handle the situation. My business with them is not yet completed as they're still waiting for a fax from the IRS.

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    Reviewed Sept. 9, 2016

    Community Tax is a key factor in substantiating myself as an individual in today’s society. They prepared my taxes for the last four years and became a key player in cleaning up my back tax problems. They make sure that whatever I need for whatever purpose that I’m using their services for is what it should be. All in all, it has been an awesome experience and I’m looking forward to utilizing their services in the future.

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    Reviewed Sept. 8, 2016

    I had some problems with the IRS and I needed help in getting them taken care of. Community Tax has been good. Whatever I came to them with at heart, they considered it their own problem. They’re great people - nice and considerate. I have almost completed their program - five more months to pay $500 and I'll be done with it.

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    Reviewed Sept. 7, 2016

    I give Community Tax and specifically Daniel ** an A+ rating. He was able to assist me with working with the IRS and come to a very satisfactory conclusion to solve my tax situation. He was patient, steadfast, and helpful in a very stressful situation. The outcome was outstanding.

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    Reviewed Sept. 6, 2016

    I wasn't pleased with Community Tax at all and really would not recommend them to anyone. First off, they bait you in to say that they can help you out with your tax for the price of $499. I paid $500 and they said they'll give me to Step 2 where I had to pay $2,500. By that time, I've put in $3,000 and I didn't want to quit because I’ve already put my money in. I've spent $7,000 for stage 3, 4, and 5 for them to do what little bit that they did. Then I've had about 5 different leaders and every time I call for a person, they would say, “Oh, I'm sorry. She’s no longer with us. Let me give you over to our other leader.” They can't call their clients to let them know that. So I contacted the IRS and the IRS contacted me, and I finished on my own.

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    Response from Community Tax

    We are so sorry that you feel this way, Joycelyn. While your IRS Offer Examiner did reach out to you, which is not uncommon, the Offer in Compromise was prepared and submitted via Community Tax, and your debt was reduced to $500. We apologize for any confusion or miscommunication. If you have any questions please don't hesitate to reach out to our compliance decision at 877-404-4791.

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    Reviewed Aug. 28, 2016

    All of our interactions with the team at Community Tax have been positive. I was happy overall, especially coming from the company that we had come from trying to rectify it to Community Tax. It was very refreshing and it got done quickly. They answered our questions any time we had to call and ask questions. They were very understanding, caring and excellent. The way that they treated us showed us that they really cared about the problem that we were going through. It was a pleasant experience.

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    Reviewed Aug. 27, 2016

    I owed the Internal Revenue Service a large amount of money that I couldn’t afford to pay at that time. Community Tax really knows what they're doing when it comes to dealing with the IRS when it comes to tax preparation periods. They are the go-to people for one's tax problems. They knew right away what my situation was and we didn’t have to go over it nor remind them. I would call and if no one answers, I will leave a message and they would quickly return my call or I could email them and I'll get an email immediately returned back. All my questions were answered. They would email me updates, call and check on me while we were waiting on the IRS, and then walk me through what I needed to do right away. That helped me out a lot because I had so much going on, so email really works for me. They were very good as far as communication and getting back with me.

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    Reviewed Aug. 24, 2016

    I owed the IRS $24,000 and I couldn’t pay it. When I heard the advertisement about Community Tax, I called them so that I can try to get IRS off my back. The people from Community Tax have been very friendly and helpful. They handled everything and took care of all my tax needs, I didn't have to do anything. With their help, I'm paying the IRS off between the end of next month.

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    Reviewed Aug. 18, 2016

    I didn’t file taxes for ten years. I was at 1099 when I started with this job that I’m at now, and suffering from alcoholism. So I wasn’t paying anything or worrying about it. Then I started to get letters and panicked so I called Community Tax. They’ve been very helpful and filing my taxes since this all started. I’m sober now for six years and keeping up with things. I am in compromise right now that I’m paying off and it’ll be paid by November.

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    Reviewed Aug. 14, 2016

    I owe the government taxes and Community Tax did a great job in helping me with my tax problems. As a matter of fact, I'm making my last payment today to the federal government with the compromise that Community Tax got from them for me, and that's a blessing. Before using their service, I tried to resolve my tax problems on my own and deal directly with IRS, but they were not giving me any kind of leeway. A woman there just started taking my payroll check and my business check, and it was crazy. So I said, "No, I need some help with this."

    I'm basically done as far as my payments with Community Tax. I'm still working with the state and paying them every month, but it's not too much, and now I'm about to make my last payment. It was very excellent with the Community Tax team throughout the process. They explained everything to me and let me know what our goal was. They were very polite to me and called me back when I called. They got for me any information that I needed. When they said, "Take this offer," it worked out. So, I would refer Community Tax to other people if they needed some help with their taxes. I really appreciate them a lot and trust them fully.

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    Reviewed Aug. 12, 2016

    Thank you Community Tax for coming to my rescue. Stephanie, Ann & Michael provided excellent customer service and explained it all well. Most importantly, they seemed honest and candid about the process and were simply amazing. Thanks!

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    Reviewed Aug. 9, 2016

    The people at Community Tax are professional. Everything was fine with my experience with them.

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    Reviewed Aug. 1, 2016

    I needed some help with some tax situation but I was working about 15 hours a day at the time, so I hired Community Tax to help me because I didn’t have time to deal with it. And, they actually helped me out quite a bit. I saved about $7,000. I signed a legal right for them to access all my information. Initially, I thought they would do the footwork but they wanted me to basically fill out all the forms of information they already had. When I complained about it, they escalated that complaint to someone that actually did everything for me and they were tremendously helpful. So in the end, I’m very satisfied with the outcome.

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    Reviewed July 28, 2016

    I need some help with the IRS and the Community Tax rep was very friendly and knowledgeable. I now have finished the Community Tax program. It was great and I'm very grateful. I'd recommend it to anybody.

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    Reviewed July 25, 2016

    Community Tax was able to help me resolve my tax problems. They got everything done and I received all my information from the IRS. I just have to pay the IRS and then I’m completely done. I greatly appreciate Community Tax's service. They worked with me through crying and everything, saying, “We’re gonna get through this.” It’s not easy for everybody but they were able to help me get through that. I got my discharging papers from them in the mail and now, I’m just waiting on them to give me a call to find out about how I went about setting everything up with the IRS.

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    Punctuality & SpeedStaffTransparency

    Reviewed July 21, 2016

    We tried to resolve our tax problems but the tax people do not know how to solve it. In fact, we've tried so many lawyers before and they were liars. It seems Community Tax know what they’re doing and they solved my problem. They communicated very well with IRS and they finished the problem. Everything was done perfectly. I got my settlement and everybody is happy. Our experience was awesome. They were very nice people and very prompt.

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    Reviewed July 21, 2016

    Before I reached out to Community Tax I would dread seeing mail from the IRS and it would take me days to have the ability and the nerve to open the envelope. I talked to them once and it furthered my nervousness with them. Right now I look forward to seeing any mail from them and opening the envelope and scanning it and emailing it to Community Tax. I will NEVER be nervous about the IRS with Community Tax on my team. They are AWESOME.

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    Reviewed July 9, 2016

    I owed $29,000 to IRS and did not have it. I had gotten a large settlement a couple of years prior. It ended up that I owed them money, and I was stunned because this was all being taken care of through a financial advisor in the bank. It had gotten to be pretty bad so I had to do something, but I just didn’t have it and I'm on a fixed income. Community Tax did a good job. They kept me informed, which was really good because I don’t like not being informed. The only thing is that it took so long to get it done, though it's not their fault. It took over a year because the IRS went back and audited me for five years and said my taxes were so screwed up they didn’t know if they owed me money or if I owed them money. It all worked out in the long run and I was really happy. I'm able to keep on track with what I got now. I was totally satisfied that I enrolled.

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    Community Tax Company Information

    Company Name:
    Community Tax
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    17 N. State St., Ste. 1800
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60602
    Country:
    United States
    Fax:
    (888) 616-8850
    Website:
    communitytax.com

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    AWARDS & CREDENTIALS 
    Illinois CPA Society
    Non-CPA Asosciate Member of AICPA
    Illinois Chamber of Commerce