Community Tax Reviews
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About Community Tax
Founded in 2010, Community Tax offers tax resolution, tax preparation and tax assurance across the nation. Its team of tax attorneys, enrolled agents and certified public accountants (CPAs) is empowered to represent clients in front of the IRS. Potential clients can request a free consultation before beginning the process.
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Community Tax Reviews
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Reviewed May 2, 2019
I've been working with Community Tax for three years and had a great experience with them. The agents were good and working with them has helped me. They did a great deal for me. They stopped the IRS from calling me and the program was easy to go through.
Hey Leola! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed May 1, 2019
My wife heard about Community Tax and she got us started with them. However, they got kind of confused. The enrollment process was pretty tricky. It seemed as though they didn’t have all the information together from time to time. And we had to repeat some of the information for them to get it all going. Some of the information was crossed up somehow. I don’t know if they were getting confirmation back from the IRS or not.
The things that I didn’t like about them is you get different tax agents. You didn’t get the same one all the time. My wife and I talked to two different people and the debt that I did have, they didn’t pass all of our information. Sometimes, they would have the right stuff, and sometimes, they wouldn’t. What we also found out was we didn't owe some of those taxes. And they had to do the research. They really did the best that they could but maybe they could beef up their research department a little bit more. The cost was also a little high compared to the service at the time because we ended up still having to work out some of the deals with the IRS. And that was what they were supposed to do. But they were pretty honest. They took their time to work with us and they had a great payment plan. It was a good experience.
Hi Terrence! We are so glad we could help , and we appreciate the feedback since it helps us get better at what we do. If you have any questions or concerns please call our customer care department. Thank you!
Original Review: April 30, 2019
I was looking for help in settling my tax debt when I came across Community Tax. I was contacted soon after inputting my info by a gentleman that pretty much lied to me from the start. I was told he could get me a compromise and possibly a refund. I was told if they can't save me any money then I would receive a full refund. After about 2 months I finally hear back, but it wasn't for a compromise. It was for a non-collection status. So I just added 25% to my total debt to just ensure the IRS won't put me in the collection? I told them what I was told and that I was only told about a compromise and wanted my money back.
I tried calling the gentlemen that I first spoke to with no luck, but after an email, to him, he called me and told me I was right and that we talked about the compromise and my account would be pushed to the front of the line. About a week later I get a call from the lawyer informing me I wouldn't get a compromise due to me having disposable income. I again said I would like a refund and he said I will be getting a call from a resolution specialist to take care of that. I had to call back almost a week later and ask about my refund and again was told I would be called later that day by the RS.
Two days later I was finally called by the RS who informed me that I would only be getting a partial refund because they could help me but I was refusing the other service of non-collection. I told him what the first guy told me about the compromise and the RS had to go back and listen to the calls. After a day or two the RS called me back and send yes, "You were right" but his manager would like to see my pay stubs to see in he could help me, and to no surprise, he could. I was told I couldn't be helped and now all of a sudden I can? So far I've paid 1652, the first 500 was for them the investigate my tax returns. Was told I would get that back if they can't help me, they lied. They charge 275 to do a simple tax return. Can't get that back.
DO NOT GO WITH THIS PLACE. They are only telling me they can help me because they know I was told I would get all my money back if I could not be saved any money, now that they are saying they can do the compromise I have to pay almost 1100 to see just how much I could be saved plus lose both this year and next years tax returns. I could of put the 3200 towards the IRS debt and with this year's tax return cut the IRS debt in half but thanks to CTS I have even more debt.
Mr. Leezer, we are so sorry that you have had a negative experience. We show that our Customer Satisfaction team has been in contact with you earlier today. Can you please give us a call back so we can continue to resolve this for you?
Reviewed April 29, 2019
I had faith that I was leaving my information in good hands to file my tax return for 2016 and 2018. This was on April 2, 2019, I was told I gave everything they needed on that day as well as a week later when I spoke with the so called preparation agent. So, it’s been almost a month and I have been calling for the last few weeks asking about the “status”, I cannot reach this preparer nor can I get any answers as to when the taxes will be filed with the IRS. The agents that I end up talking to end up asking me questions as if I know what’s going on, I’m calling for answers and information.
This is a shame a company like this would take this long to actually file the return or answer questions regarding when they will be filed. One of the agents was reading me someone else’s tax information when I called, I stated that’s not my information and she stated "Oh, sorry. This is someone else and can I hold the line" while she look for my information. I had already provided my details when she first came on the line. I would never do business again with this place. I was assured when I enrolled that everything will be taken care of in a timely manner. I am waiting around with hopes to hear something soon, as I feel I’d never get answers by calling them. I paid a total of $550, almost a month ago. Waiting and waiting on them to finally get to my filing my taxes so I can have that peace of mind. As we know the deadline has come and gone. I have no idea why it would take them a month or so to file a tax return at a tax place anyhow.
Ms. Chambers, we are so sorry that you had this experience. We assure you this is not how we do business, and we will do everything we can to get this resolved. We have notified our Customer Satisfaction team of your case, and they will be reaching out to you shortly. You can also reach us at 773-577-2938. Thank you!
Reviewed April 25, 2019
I had been doing my taxes with H&R Block for many years, but the guy doing my taxes suddenly passed away. I had some problems with my back taxes and I was told by a friend of ours that they used Community Tax in the past. I went with his recommendation and have been using them for tax preparation for several years. The enrollment process was very nice and good. I talked to several people there and it took them a week to get everything up and running.
The agent who worked with me was very good. He stayed on top of things for me. If he had things he had to do for me, didn’t have the answer or was tied up on a line, he got back to me within a day. I paid Community Tax, but I also had to pay IRS $4,000. We had a lot of medical expenses because we're both seniors. I'm also not working because I'm on total disability, but my wife works. So why aren't more taxes taken out?
Kenneth, thanks for the feed back and your kind words. I am more than happy to reach out to you so we can set an appointment for you to talk with one of our tax experts to go over your questions in your particular case. If you have any questions please call our customer satisfaction department.
Reviewed April 23, 2019
I got a lot of notices from the IRS, and I decided I needed help. Community Tax seems well-reviewed and they said that the help they could give me was better than the others. Their enrollment process wasn’t too bad, although the initial fee was a little difficult. The service that Community Tax gave to me was very good. They kept in contact, and we shared all the necessary documents. I sent them the information and they did everything else for me. There were several agents who contacted me, and it was easy to get back to contact them. If I had any questions or concerns, their response was pretty immediate and they all worked fast. The agents seem like they cared about me getting back to normal with my taxes. They offered me installments, but I just paid it all one time. The cost was a little steeper than I would have enjoyed, but now l’m all caught up and done with their program. I don’t have to worry about my taxes for a while.
Reviewed April 22, 2019
Community Tax filed my taxes for me and it went well. It was an easy process. Their tax agent did well and called me if they had any questions or needed anything from me. Community Tax was right on the spot on everything. Plus, their cost was reasonable. Working with them has changed my life completely.
Thank you for the positive feedback, Djon! We really appreciate it! Please give us a call if you need anything in the future!
Reviewed April 21, 2019
I was originally gonna go with Optima as they were the highest rated, but they wanted $10,000 to resolve it. And I told them that was too much money. When I found Community Tax, they were $7,900. They were much cheaper. Community Tax did my income tax, as well as they negotiated the settlement. The enrollment process was fine. We did everything with several phone calls, and some paperwork, and faxing over back and forth.
While I wish the program could have worked a bit better, my scenario was different than most people. And it's in the process you have to do. You have to send a lot of information to them. And then they just try to resolve the issue that you have as far as the dollar amount. It was ongoing, “I need this. I need that,” and then they would appeal stuff with the IRS and try to negotiate a deal.
I had worked with several agents and it was difficult sometimes to get a hold of somebody. I'd send them a text or email, and sometimes it would take a few days for them to get back. Towards the end though, it was much better as far as communication and I was already getting comfortable. I worked with the girl whose name is Erika and she was helpful. I also worked with the guy who negotiated everything for me. In the end, Community Tax signed an agreement with the IRS and they did a fair job.
Hi Raymond! Thank you for the feedback. We are so glad we could get a great resolution for you. We would love to talk to you more about your experience, and see what we can do to improve. Can you please reach out to our customer satisfaction department? Thanks!
Reviewed April 20, 2019
When I called Community Tax for the first time, I talked to an agent named Nick. He is a great guy and I went with Community Tax because of him. He was very patient and he answered every question I had. I am a new resident in the country and Nick explained the whole process to me like what I needed to do and how he was gonna have it done for me. Also, he follows up and emails me all the time. I’m comfortable working with Nick. I’m still doing business with Community Tax and I pay my monthly every month. The cost is not cheap, but I like the service that Nick did.
Reviewed April 19, 2019
I listened to a professional on one of the programs I listen to in the afternoon and because my issues with the IRS, I thought it best to get somebody to represent and help me with that. When I first called Community Tax, the rep I talked to had been pleasant and positive. Community Tax then sent a power of attorney for me to sign so I could get the process to work with me. With them, I pay so much monthly paycheck to paycheck, which is good, as the other ones don't have that program. It also seemed affordable to somehow have a single debt to pay as it's very difficult for me to juggle things. So, on that issue of being able to sleep at night and someone is handling your problems, Community Tax's service is pretty good.
They also have good communication with their clients and the financial advisor that I worked with impressed me the most. He was really easy to work with. I had to skip a month because of hardship and when I told him about my situation, he was really flexible. I was able to offset one of the payments and he made the payment schedule affordable and easy. Whenever I get some paperwork I send it over to Community Tax to let them work on it and then they forward it down. They're in the process of getting their negotiation taken to see what they could come up with and at this point, we're unresolved on the matter. But so far, my experience with them has been good.
Reviewed April 18, 2019
I had an outstanding tax bill and I went over to Community Tax as they seemed more transparent than other companies. I talked to three different people and the final person assured me that even though they didn't guarantee an offer of a compromise would be accepted, they would do everything in their power to make that happen. One of the guys I spoke with was Ryan. I was impressed that he followed through, that if he said he's gonna call, he'd call.
However, I didn't like the company Community Tax used for my payment plan. LendingUSA is charging me almost 100% to get the work done with $5,000 and $400 for the processing fee. So, out of $5,400, I'm paying almost $9,800 back to them, which is ridiculous. In addition to that, I have no say over who I could get to finance the services. I wouldn't have gone with LendingUSA knowing I'd had to pay almost 100% back. Still, the IRS accepted the offer of compromise and even though it took some back and forth to get it worked out, it worked out and I'm already completed at this point.
Reviewed April 15, 2019
I was quoted prices twice by a salesperson for the matters that had to be handled -- corporate, personal, and negotiations with the IRS for some previous unpaid taxes. I answered all the questions and she said she had all the information she needed. The first price was really reasonable, the second price less so but I agreed to that and sent a deposit. I had an appointment with a tax adjuster and she had no idea what I needed. Then another person in Resolutions called me to say that everything was misquoted and they had to sort the proposal -- the cost and what was required. He assured me that he would get everything sorted out.
Called me back after a couple of days and told me pricing that was double what I was first quoted and also said that they could not negotiate with the IRS and would have to pay the original amount due. The pricing for their work was $1000 for a corporate tax return, $750 for business investigation(?), simple personal tax return $525.00. The amount grew from the original $1150 to a "starting, initial" amount of $1950.00. I told the gentleman that I felt very disappointed in their company's tactics and would like my deposit back. He said that the initial agent had made mistakes. No apology and no culpability or responsibility for taking all of this time and then tell me the overwhelming expense on tax day itself.
Diana, we are so sorry that you have had a negative experience, and we would like to do whatever we can to make things right. Our Customer Satisfaction team is reviewing your case and will reach out to you shortly. You may also contact us directly. We are confident we can remedy the situation, and look forward to speaking with you! Thank you.
Reviewed April 12, 2019
A big THANK YOU to everyone at Community Tax. You are true professionals, courteous and friendly. Always willingly to answer questions and explain my case to me. Thanks for the courtesy calls. Returned calls, emails and text messages keeping me abreast of everything. Don't know what I would've done without you. Tessa **. Matthew **, Tim **, Nate. Emir **, Thank you so much. With years of unfiled taxes. I didn't know which way to turn. You guys did it all and got my taxes fixed so I don't have to pay back taxes or worry anymore.
Hi Cletra! We are so glad you had a great experience! We will pass your feedback along to your tax team. We really appreciate it! Please let us know if there is anything we can help you with in the future!
Reviewed April 11, 2019
I received a letter from the IRS stating that I owe them a couple of thousands of dollars. I started looking for help. Every year I was filing my taxes, they were taking my taxes, so I needed to get a hold of the situation. I did some research on Community Tax and made a phone call. I ended up enrolling in the program that day. They were able to settle my tax debt.
Danielle of Community Tax was very helpful to me. I came up with a set amount that I would be able to pay them monthly, and I set it up where they automatically just pull the money out of my account monthly, so I didn’t have to deal with it. They kept me informed of everything that was going on. Every two months or every 60 days, I would get a phone call from Danielle basically giving me update as well. The last phone call that I received from her, she stated that my case was closed. I was like, “Closed?” She was like, “Yeah, we did it. It’s closed.” She asked, “How much you think we were able to settle for?” And I’m thinking it was gonna be a couple of thousands of dollars. When she said $100, I said, “You need to say that number again.” I was very pleased and happy with the service.
I was worried about certain things I wanted to purchase and if the IRS was gonna come in and just take everything. So after I started reading and getting familiar with some of the legal terminology everything was in a holding pattern. I wanted to buy a truck, and I said, “I’m not gonna buy a truck until after everything is settled.” So I’m going this weekend to purchase myself a truck. Community Tax relieved a lot of stress off of me.
Thanks for the feedback, Gregory! We are so glad we could help get you a great resolution. Please don't hesitate to reach out if you need anything in the future!
Reviewed April 4, 2019
I am extremely satisfied with the service I got From Community Tax!!! The BEST decision I ever made!!! Derrick ** was EXTREMELY PROFESSIONAL, UNDERSTANDING and ALWAYS willing to help solve ALL of my questions and concerns!!! He ALWAYS went the extra mile!!! I highly recommend this community!!! Ask for Derrick ** to be your personal advisor to solve ALL of your needs!!!
Hi Jenny! Thank you so much for the kind words, we really appreciate it! We are so happy we could help!
Reviewed April 3, 2019
Community Tax advertised and I went with them. Though I had to fill out a few things, the enrollment process was not too difficult. They're now working on my tax case in Chicago. I have already paid them out, and they’re doing a good job. They’re also working with IRS, and they’re able to get us some benefits from it. The last time I went through the program, there was some amount that I needed to pay the IRS. But I somehow got mixed up and forgot to ask them about our lost paperwork. It was a small amount that they were asking for, and we just started, so we had to start it fresh. When we first started it last year, I got them paid off and still working between them and IRS. They’ll take 2018 taxes, and then we’ll start getting it back, but we have to make sure we file before or on time within the next five years. Overall, I would recommend Community Tax to a friend.
Thank you for the positive feedback, Thomas! We really appreciate it! Please give us a call if you need anything in the future!
Reviewed April 2, 2019
When I was in San Diego an old man told me that I didn't have to pay the taxes until every three years. I listened to him and by the time I reached the fourth year, the IRS said that that was only if they owed me, but if I owed them, I gotta pay. By the time I was able to negotiate with them, the debt kept quickly piling up and I couldn’t stop it. Then I heard the commercial of Community Tax. They told me that I'd be okay and to just pay 4,000. I paid 400 a month to pay Community Tax and they kept in touch with me. They emailed and texted me a lot.
Enrolling with Community Tax was really easy. I can’t have a phone on the unit at one of the jobs I work at. I told them they could text me to keep in touch with me and they did. I spoke to numerous people and their reps were really good at communicating, not just with me, but with each other. That was key so that they'd all be on the same page. And that was what I really liked. Moreover, my interactions with them were very professional and fun.
I’m done with the program and just have to pay the IRS $80. In the beginning, when I paid Community Tax everything and went through the part where the IRS had lost my information, Community Tax told me to re-fax everything. Luckily, I keep receipts and copies. I re-sent everything and they kept calling IRS and IRS finally okayed everything. They went down from however much I owed to 100. The 20 I paid earlier was included and they said to just pay the $80 before May 5th. I had a great experience with Community Tax. They are the LL Cool J of tax assistance. Community Tax helped me out a lot and I’m glad they are in my hometown so I can brag. I have already recommended them to somebody.
Hi Avery! Thank you so much for the feedback, we are so glad that you had a great experience with us, and that we were able to get you into a great resolution! Please don't hesitate to give us a call if you need anything in the future! Thanks again!
Reviewed March 30, 2019
Community Tax is currently helping me negotiate a tax debt. So far everything has been going good. Elisabel ** is the person helping me out on my case and she is amazing. She is very friendly, always answers any question or doubt I might have, always keeps me informed and update on my case. Hoping everything comes out great at the end. Thanks Elisabel ** and Community Tax for your help.
We will pass your feedback along to her and the rest of your tax team.
Original Review: March 26, 2019
Four years ago we got in some tax issues with the IRS! On the Radio, I heard their ad and was interested in seeing what they had to offer. When I called the person that answered the phone said (after I explained our issue) That they would cut our tax burden down by 80-90% and that no fines or interest would be charged or no tax lien filed. That was not true all have come in, my tax debt went up $30K for fines and interest, and there is a tax lien on our home. I have paid them over $8K to handle my tax issue, and they sent me a text saying that I owe the total amount with all the fines and interest and here is your payment of (X amount). No brakes. Nothing! Today I have a scheduled meeting for 9 AM and no one has called to say sorry were are running late. It might be time for the Iowa and Ill Attorney General to get involved.
Michael, we are so sorry you are unhappy, and we would like to do whatever we can to make things right! A member of our Customer Satisfaction team just reached out to you and left a voicemail. Can you please give us a call back or email us? We would really like the opportunity to address your concerns, and get things back on track. Thank you!
Reviewed March 21, 2019
I paid approx $5,000 for some resolution of my $41,000 tax problem. I have never received a receipt for the amount I paid them, and not only did I not get a resolution, but we are going on the fourth year and now they are offsetting my wife's taxes for my debt and we have never filed jointly. They have taken her taxes for 2017 and 2018. Disappointed is too nice a word to describe my experience. Considering a lawsuit is a better description.
Samuel, we are so sorry that this happened, and we would really like to take a closer look at your case to see what we can do to help. I show that our Customer Satisfaction team has reached out, and is working with you to get this resolved. If you have any questions, you can reach them directly. Thank you!
Reviewed March 19, 2019
I talked to one representative who would not answer my question about what they charge or even give any kind of a ballpark. I ended the conversation and then a boss called me and then he would not give me any information as to the cost and then he told me he didn't want to take me as a client even when I was being very polite with him. That's not how I do business.
Mark, we are so sorry that you had a negative experience. We assure you this is not how we do business, and we'd like to take another look at your case to see what we can do to make things right. Can you please reach out to our Customer Satisfaction team to provide some more detail about what happened, and allow us to help? Thank you!
Reviewed March 14, 2019
Community Tax has an excellent program and the people there are wonderful. The enrollment process was simple and easy, and they instantly responded back if there was a question that they needed to do some research upon. It was also researched in a timely manner. The tax agent I worked with was excellent. Not only did he keep me informed of the process, he explained too that if I go into the process, I would have to be more patient as I was a bit leary and I was impatient at first. He guided me through the whole process. In addition to that, he was able to reduce the amount I owed with an offer of a compromise agreement. Working with Community Tax got me to start to get back to my life. The program lowered the amount I owed to the Internal Revenue tremendously. I would recommend them to anybody.
Thank you for the kind words, Yolla! We're so glad we could help. We hope you'll give us a call again again come tax time!
Reviewed March 13, 2019
Tax advocacy was what Community Tax did for me for a delinquent tax bill. I talked to to their sales rep to sell me on the product and explain the package that they could provide. As soon as I signed up with them, I paid them in full. They set up the transfer of funds and I got a login information and private ID number to call in with. I’ve had several interactions with their reps over the last two years and it got a little frustrating because I got shuffled around a bit. I’d go from one specialist to another. I had a little trouble with some of the information that they were requesting. They said that they needed to change some of my obligations that I was listing for my debts. I told them to just do what they all have to do.
Furthermore, they were a little behind the ball in getting information from the IRS. I was getting it faster than I was getting it from them most of the time. But they explained that it might be necessary because the IRS would send the information to me and I'd have an attorney waiver in place so that everything they sent me would go over to Community Tax as well, and I was not to respond to anything that the IRS sent me. So, I’d call Community Tax and say, “Hey, I just got this lien notice,” or “I just got this rejection notice,” and they were quick to explain it. It was just weird that I would get that before them or that I would call them before they would contact me.
The whole experience made my partner very upset for a long time. She thought that they were just a scam because we paid them all this money and almost two years later, we still haven’t resolved with the IRS. They weren’t able to get a resolution. But a couple of months ago, they finally did, out of the blue. My partner was happy and said that it was money well-spent. It saved us $30,000. The experience was frustrating but it was a good deal.
Thank you for the feedback, Beau! We are glad that we could help you reach such a great resolution with the IRS, but we are sorry that you did not have a great experience going through the process. We would like to discus your case with you in more detail to see what we can do to make things right, and prevent similar issues in the future. Can you please reach out to our Customer Satisfaction team to discuss the case in more detail? Thank you!
Reviewed March 8, 2019
I had four years in back taxes and Community Tax offered an Offer in Compromise. The experience was good in the beginning and the end. But the middle was not that great. I will give the person who was doing my initial taxes a poor rating. She listed multiple things wrong that I then had to have corrected. She didn't do a good job until I escalated the issue about the tax information but once I did, they got better.
The Offer in Compromise was approved and I got the information that stated that for five years, I need to be doing everything on time. I had some questions with my follow-up guy to know if there is anything else I would need to do immediately. But I’m in the process of compiling my 2018 taxes so that is something that’s in process. With this recent Offer in Compromise, the impact is positive because I'm not owing that money to the IRS. It happened to have aggressive action like that. So from that end, for that peace of mind, there is no dollar attached to that.
Thank you for the feedback, Candace! We are so happy that we could help you reach a great resolution with the IRS. However, we are sorry that you had a poor experience with your tax preparer. We would like to address this and make things right. Could you please give our Customer Satisfaction team a call to discuss in more detail? Thank you!
Reviewed March 7, 2019
Community Tax provided IRS tax service within my budget. Their agents were very helpful. I worked with Peter mostly and he was efficient. Their process was exceptional because they called me and kept me informed of all the updates. When the government shut down, they called me up and told me that they will be resolving the issue there after they get back in a month so I have no problems with them. They worked with me very well. I was able to get my taxes resolved and I'm about to pay the IRS. I’m happy with the results that I got from them. They made my life a whole lot easier and has improved it vastly. I’m not worried and fearful anymore. I have had a good experience so I’ve recommended them to three people already.
Hi Vanessa! We appreciate the positive feedback, thank you! We will pass your praise along to Peter and his team. Please don't hesitate to give us a call if you need anything in the future!
Reviewed March 2, 2019
I hired CT in 2012 to solve my tax problem. At the time I was recovering from Cancer, I struggled to pay them with SSA benefits. I asked for an offer in compromise. The interviewing case manager talked about putting me in non-collectible status. Anyone that's eligible for this can do this on their own with income and expense proof through a form 433. You don't need a tax company for this. However the lawyer said their job was done after this which costed me about 5300.00 due to the size of my owed tax.
First of all they didn't tell me I wouldn't qualify for an OIC. They let me believe that my case was being worked on. They kept changing lawyers, I probably spoke to an attorney about 5 times total and this only happened after I threatened to go public and report them. Most of the calls were from case managers who left repeated voicemail calls requesting the same information that was faxed to them. When I returned the calls many of the persons answering the phone had difficulty finding my file. I was faxing information from home and my job. Please, please someone investigate this company because they are not being truthful with everyone. They write the fancy contracts and are trapping vulnerable individuals when they are at their lowest.
Germaine, we are sorry that you have had a negative experience. Our Customer Satisfaction team is investigating your case, and will reach out to you soon. We would like to do whatever we can to make things right.
Reviewed March 1, 2019
Jennifer ** was our practitioner. Sometimes during the resolution of a tax case there can be some bumps in the road. Her experience and and knowledge made the process smooth. She was there every step of the way, and stayed right with us through the completion of our case.
Thank you so much for the feedback, Joel! We are so glad that you had a great experience with Jennifer! We think she is pretty great too! Please don't hesitate to reach out if there is anything we can help with in the future!
Reviewed Feb. 13, 2019
I needed help with taxes then I heard that Community Tax was effective. Their enrollment process was not difficult but for the power of attorney, they made the authorization more than once because the period might have expired. They also got a compromise for me which was very good. It took me some time but they gave excellent service. I worked with agents but a specific agent did most of the work and was very competent in providing the report. When Community Tax started my program, I used to pay them on a monthly basis but I took care of the complete payment before it was finalized. Since then, I have completed the program and found them to be effective. I would recommend anyone to them.
Thanks for the amazing feedback, Florence! We are so glad that you were satisfied, and got a great resolution! Please feel free to give us a call if you need anything in the future!
Reviewed Jan. 29, 2019
In less than six months they resolved my case. Exceeded my expectations definitely. Do not hesitate to seek help if you have any kind of tax problems in the Texas. Believe is the solution to all your tax problems.
We are so happy that you had a great experience, Jose! Thanks for the review. We appreciate it! If you need anything in the future, please don't hesitate to reach out!
Original Review: Jan. 25, 2019
If I could give a 0 I would because they don’t deserve even a 1. Save your money, the money you pay the suckers you could use towards your IRS debt or a private person to help you. I’ve had to tell them what forms to fill out for example the EIC; in the tax world you’d think that’s common knowledge. I was told they didn’t fill it because it’s not worth their time. Well I paid your ** - IDC if it’s a $1, it’s my damn $1. They are nothing but thieves that will rob you!!
Jessica, we are so sorry that you've had this experience, we'd like to take a look at your case, address your concerns, and see what we can do to help! Can you please give our Customer Satisfaction team a call or email us? We want to do whatever we can to make things right! Thank you
Reviewed Jan. 23, 2019
I paid close to $2500 for Community Tax services to help me with my $30,000 tax debt. Yes, they prolonged the IRS from garnishing my wages but my debt amount remains the same by the penny. If I had known I could have saved my $2500 and requested payment plans my damn self. All those commercials talking about "we will help lower your debt" whatever. I do not recommend.
Hi Teresa. We're sorry that you a poor experience, and are unhappy with the resolution we reached. We'd really like to re-open your case, take another look, and do whatever we can to help! Please reach out to our Customer Satisfaction Team. Thank you!
Reviewed Jan. 14, 2019
Hi. Saul and Edwin are really amazing. They helped me get in line with my back taxes. Things I couldn't do myself. As skeptical I was in the beginning they won me over. I'm going to continue my business with them going forward. Thank you again. You made my new year a good one!!!
Hey Alisa! We're so glad we could help. Thank you for the kind words, we really appreciate them! Happy New Year to you!
Reviewed Dec. 22, 2018
We sought Community Tax services as a recommendation to pay my husband’s taxes. During the process, we talked to nice people. Their employees were professional and handled my call. My husband owed 14,000 and they got it down to 6,000. The process took us two years. The cost of their service was good and we paid it. They just took their down payment and worked with us.
Thank you for the positive feedback, Juanita! We are so glad we could get you such a great resolution! Please don't hesitate to reach out if you need anything in the future! Thanks again, and Happy Holidays!
Original Review: Dec. 18, 2018
After being left hanging by another tax service who took my money and did nothing so that my wages were garnished, I called Community. I paid them the investigation fee, was told they had financing. Was told that once a garnishment was in place there was nothing that could reduce or lift it except to resolve the tax issue (I live in Texas and I record ALL of my calls).
I called the IRS and it took me all day, but I got them to reduce the garnishment to $189 instead of 80% of my pay. So, misinformation right off the bat. Then I was called by another one of their people who asked me to send him my pay stubs. I impressed upon him that there was a December 23rd deadline for filing the three returns that needed to be filed or they would again garnish my wages at 80%. I let him know that I have a medical hardship. He assured me that he would call me back after receiving my pay records and that getting the returns filed by the 23rd wouldn't be a problem. I never heard back from him.
So, I call to follow up the next day only to be met by a recording saying he would be out of the office until the 26th. So, between the two tax companies, I have spent close to $6000 trying to get someone to help me and get this resolved. I have nothing left. I'm flat broke and now I have to figure out how to do this myself on a VERY short deadline. You are better off just contacting the IRS and working with them yourself to resolve the issue.
Hi Marie, We are so sorry that this happened. It looks like our Customer Satisfaction team has reached out to you, and we were able to get things resolved, and your case back on track! Thank you for the feedback, it really helps us to improve! We are so glad we could get this resolved for you! Happy Holidays!
Reviewed Dec. 10, 2018
I had a tax burden. At that time, I lived in Puerto Rico and the Puerto Rico government did some sketchy things in regards to my taxes that also reflected on the federal taxes on the IRS. That was my main concern because the IRS was claiming a certain amount of money that I’m counting that I could not produce. At that time, Community Tax was the best option that I could think of from the research that I have performed online. I had a tax debt relief program and the process took five years, but it was the process. You cannot evade the process because it is programmed in that manner. Nonetheless, Community Tax did everything they could in that span of years.
The rep was very nice in handling the situation. The situation requires a certain level of understanding and when you go through the process, you feel really, really bad because it seems like a never-ending situation. To me, facing this was really, really hard and it killed all of my political aspirations simply because of the nature of the situation. But their reps were really attentive to every request that I made and they handled the situation the best they could because they were dealing with the most powerful federal agency, and that’s understandable.
I have finished the program two years ago. I paid it all upfront at that time and that was it, just one payment. Community Tax gave me a chance to start a new life. Many people commit suicide because of this stuff because it’s the end of the road and this company really dealt with my situation in a very nice way, and I'm grateful for that. My experience with Community Tax was the best experience ever in my life.
Thank you for the kind words, Enrique! We're glad we could help. We'll hope you'll give us a call again again come Tax time!
Reviewed Dec. 5, 2018
I had a couple of issues with all my tax preparation so I called Community Tax. Their enrolment process was easy. They sent me a form that I filled out with basic stuff. And whenever I got a question, I gave them a call and they gave me all the answers that I needed. When I also need information about how I can fill out the form, I called them and they were able to help me over the phone. Community Tax works with the IRS and they worked on a tax debt relief program for the money I owe. They redid all my taxes for all the past years and the IRS accept the offer. Then, I paid $500.
I am now done with the program and everything was fine but they should have told me that the program that they helped me was for the federal taxes. I did not know and I thought they were gonna resolve all of my issues or at least inform about the stuff but they did nothing with the state. The state where I live sent me a bill that I still owe them. I explained to them that I already fixed everything but they said I might fix everything with federal but I still owe for my state. I just got the issues and I gave Community Tax a call.
Thank you for the feedback! We are so happy we could help resolve your IRS balances. We apologize if there was a miscommunication about your State balances, we'd like to work with you, and see if we can help out on the State side as well. Can you please reach out to our Customer Satisfaction department? Thank you, and Happy Holidays!
Reviewed Dec. 3, 2018
I owe money to the IRS that I couldn’t pay and I saw the commercial of Community Tax on TV. I'm not used to talking on the phone too much. I like to talk to people face-to-face and since Community Tax is in New York, that was the only way to handle the enrollment process. Other than that, everything was good and I went into their tax relief program.
I don’t make a lot of money and I got to pay bills, the car and my household insurance, rent, gas and on top of that, the debt which hasn’t been leaving me any portion. Right now, we've run out of work for the last 10 days and I'm broke. I still owe $2,100 plus my bills. I work in construction and sometimes there are months that I don’t make as much as I make on summer time and it’s so hard to pay on winter time. There were months that I had to struggle for money and if I loan some money from somebody, I had to pay it. Still, the cost was good. I like it because I was supposed to pay $32,000 and they brought it down to something that I could afford even though it’s high.
Hi Francisco! We are so happy we could help, and thank you so much for the feedback! It really means a lot to us. We hope you'll think of us come 2018 tax time. Happy Holidays!
Reviewed Nov. 29, 2018
If you're having a tax problem, call the Community Tax hotline. They helped me. Enrolling with them was cool and I had no problems because if there was something I didn’t understand, I would call back and they explained it to me. Their negotiators were good and decent. The price that I had to pay could be improved but it wasn’t too bad and it was better than average. I have until March 11th to pay the negotiating fee and so far, i haven't seen progress but I have a few dollars put away. If I had any more tax problems, I would come back to them.
Thank you for the kind words, Wanda! We're glad we could help get you a great resolution! Please give us a call again come tax time!
Reviewed Nov. 27, 2018
I worked with Ryan from Community Tax and he was the best. He was very, very, very helpful, and very nice person. It was like speaking to my buddy. I enjoyed the experience with him. I worked in the casino business for 30 years. We swapped some stories, and it was very pleasant. The enrollment process was very easy. I had to send out some papers and pertinent information that they needed, which I expected. I very seldom had to send out all those things that I didn’t do, but it was pretty simple and the process went very smoothly.
I'm glad I used Community Tax. They helped me with federal income tax and their program saved me a lot of money. I just completed the program and sent out the last check to the IRS, which was only about $100. So aside from paying through the lawyer fee or Community Tax’s fee, I only had to pay the IRS $100. It was my offer in compromise.
The only thing that I didn’t like was the first time I spoke to somebody at Community Tax, they quoted me a price of about $2,400. And then when I was getting ready to sign up, it was $3,600. So that was a little surprising. But everything else was perfect. It wasn’t nerve-wracking kind of stuff because I was dealing with the IRS. Ryan made it very simple for me and made it an easy process. He would get back to me whenever I called. If I had to leave a message, he usually got back to me the very next day. They were very responsive, and they always responded to my calls. The whole experience was pleasant.
Thanks for the feedback, Doug! We are so glad you had a great experience and an amazing resolution. We will pass your kind words along to Ryan and his team. He really is one of the best! Feel free to reach back out to us this tax season!
Reviewed Nov. 20, 2018
I was having some tax issues and I didn’t know who to call. It was the first time I had issues like that, so when I heard about Community Tax in an ad on Satellite Radio, I gave them a call. I worked with them for about a year and everything is resolved now. There was a lot of going back and forth but the job was done. If I had a question, I'd call them. If nobody answered the phone, I left a message and they called me back. And that was I needed, to know what was going on. When I got a letter from the IRS and I didn’t know what the letter was about, I called and asked Community Tax about it and they gave me answers. Working with them gave me peace of mind knowing that I didn’t have to deal with the IRS anymore and I'd recommend them to a friend.
Reviewed Nov. 18, 2018
I knew I had a debt with the IRS and I wanted to be proactive and to make the first move. I felt like that was the least I controlled. At first I worked with Optima Tax but really early, I was not happy with how that was being treated. So I gave up the 500 bucks and went with Community Tax. I had read the reviews and I checked them out on Ripoff Report. That was what led me to go with them and they gave a lot better customer service experience. The enrollment didn't take long then the whole process took over a year but they had told me it was gonna take a while.
They got me all filed up. That was the initial thing and they worked with me really well in terms of payment. I did some money upfront and then I did a weekly payment. They gave me something I could swallow. In fact, after a while, they reduced it some. I was paying about $160 a week initially and then they reduced it like $50 a week. And they just auto-drafted it out of my account per week until it was paid up.
I submitted a few things but it pretty much went without my input. Community Tax took the ball around with it and did whatever it is they do. They sent me some stuff to fill out a few times but not a whole lot. We also got quite a few call conversations but those were usually brief. I don't really know what they did but the IRS accepted and so I'm done. And Community Tax did keep me up-to-date on what was going on. If I had a question, it wasn't hard to get anybody on the phone to talk to. My experience with them was fantastic and I would refer somebody else to them in a heartbeat. I would tell others to absolutely use them, as opposed to the other people that just advertise well. Some people advertise real well and some people do real good work.
Thanks for the feedback, Charles! We are so glad you had a great experience and an amazing resolution. We will pass your kind words along to your tax team! Feel free to reach back out to us this tax season!
Reviewed Nov. 16, 2018
Very friendly staff! They explain things very well and easily to understand. Kept us up to date on the next process, if not available at time of call they would return call in a timely manner. I recommend Community Tax to everyone!
We are so happy we could help, Lorena! We really appreciate your feedback! Don't hesitate to reach out to us if you need anything in the future!
Reviewed Nov. 14, 2018
I had a problem with back taxes. I heard something on the radio about Community Tax and I checked on their reviews, so I decided to see what they were talking about. When I enrolled, they put me in contact with someone who asked me a few questions, took some information from me, and told me what would happen. Then somebody else called me and they kinda set up the stuff. They told me what I needed to give them and to forward them that information. After sending them whatever they needed, I got in contact with another person and they became my go-to person and contact. They told me what I needed to bring or what I needed to send, my time frame, and things like that. And we would communicate through email. The whole process took about seven months to complete which was pretty much within the timeline they gave me, though there was a little miscommunication at some point.
The reps I worked with were really cool and good personality-wise. Most of them were able to answer the questions that I had and the only issue I had was that I sometimes would receive duplicate requests. If I had spoken to my tax preparer about something that I needed to send in or I said I was waiting on this document, somebody else would call me and say that I need to send in such and such or that they were still waiting on me even though I sent the document already. So that bothered me that sometimes it didn’t always seem that they were on the same page internally. And with them and with taxes, you kinda get a little antsy and a little concerned.
They also had to do a credit check and told me that I could qualify for financing. So, I had to get in with a finance company, which I wasn’t really expecting to have to do, and that was independent of whatever I owed for taxes. Other than that, I would tell others to go with Community Tax because ultimately, they resolved the issue. In terms of them doing what they said, they definitely did that.
Thank you so much for the kind words, Nakiya! We will pass this feedback along to your tax team. We hope to hear from you come 2019 tax season!
Original Review: Nov. 3, 2018
In 2015, I found this company because I had two big businesses and thought they would be able to help with arranging tax payments with the IRS. They did not deliver what they promised and my business bank accounts were levied until I was left to close my businesses down within months. It was terrifying and I was pregnant throughout this whole time trying to get a solution. After I had decided to walk away from everything, I went to a local tax guy here in town who fixed my business tax returns and was willing to contact the IRS, however, he said it would cost a bit more. I wrote a negative review on Community Tax before I met with my local guy, and the owner of Community Tax called me and said his guys would fix my issue with the IRS and want to make this right. So, I told my local tax guy that Community Tax will fix my issue.
I sent all paperwork they needed, and today, my husband's bank account got levied with only $2,800 in it! The only money we have left until he is paid again. I had to file bankruptcy after my businesses closed in 2017, and now I am a full-time nursing student. I decided I need to continue to help provide for my family and do better but this company makes promises and they don't realize that they are ruining families and lives.
I hope the owner reads this and refunds me fully. They have not fulfilled any of their promises. It's so hard to get a hold of anyone or speak to anyone. We don't live in Illinois, and it's so heartbreaking that they would be treating people this way not realizing the complications people go through. This caused a lot of financial damages! I want to move on, and get the money I have paid for so I can move on and work with the local person here who has been helpful from the beginning. I can no longer waste any more trust and time on people stealing money as my family suffers. It's been 3 years! This is NOT right!!!
After looking at your case, we see that our Customer Satisfaction team has reached out to you, and the issues have been resolved. We are so glad we could address your concerns, fix the problem, and get your case moving forward. Please don't hesitate to reach out to our Customer Satisfaction team directly in the future if you need anything else at 773-577-2938. Thank you!
Reviewed Oct. 28, 2018
I needed help with a back income tax and I looked up Community Tax, read a review on them and it satisfied me. Everybody I talked to there was good. It took longer than what I thought any other company would be but Community Tax got it all settled. All in all, it was a good experience and I would recommend this company.
Hey Leon! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed Oct. 20, 2018
Community Tax's program took forever to do. It took them over a year and a half to settle my tax bill for six grand. Their people were nice and pleasant, but slow.
Lorin, Thank you for the feedback! An Offer in Compromise is a resolution that takes a long time to achieve, but at the end, we are glad we could help you get there. If you have any questions please call our customer satisfaction department at (773) 577-2938
Reviewed Oct. 11, 2018
We had a tax problem that came at us out of the blue. We tried to deal directly with IRS but ran into a stone wall. We contacted Community Tax which via emails and phone calls helped us resolve the problem quite satisfactorily saving us about $6000.00 in tax liability. They walked us through every step of the way, were courteous, professional and a pleasure to deal with under difficult circumstances.
Hey Gale! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed Oct. 9, 2018
I had called a couple of other places before going with Community Tax, but as I had heard them on the radio I called their rep, Ryan, and talked to him for quite some time on the phone. I asked him how long it was till I had to pay because they were asking for quite a bit of money upfront. The enrollment went smoothly. Ryan worked with me almost the entire time, except when I had correspondence through the mail. Community Tax let me know that they wanted my signature, so they had to mail me some stuff to get it. Once I got handed over to the person that processed the tax part, though, I didn’t talk to Ryan as much but I had his number so whenever I needed something, I called him and left a message and someone would call me back.
Everything worked out and I was happy with the results. While the cost of the program was a little high, with all the stuff involved, it wasn’t bad at five grand total. I worked extra hard and took a few extra jobs, and I paid that off in seven months. Everybody that I talked to said that they were still waiting to hear back from the IRS and they were waiting to have somebody assigned to my case. The settlement of my case with the IRS took a long time because of how many years I was behind with my payments, but Ryan was very amazing and did very well, and Community Tax was great and I don't know anything that they could have done better.
Reviewed Oct. 8, 2018
Everything was good with Community Tax, so they're the tops. In the beginning, I didn’t know much about the company, but the person that I worked with did well. The enrollment process was great. The price was expensive but the good thing was they gave a payment plan and that has helped me with the cost. Community Tax has been doing great and I'm so happy.
Thank you for the kind words, Francisco! We're glad we could help. We'll hope you'll give us a call again again come Tax time!
Reviewed Oct. 7, 2018
I needed help with an offer and compromise. Community Tax was able to do it for me and also delay any type of withdrawings from the account from the IRS. They made me feel good when I spoke with them on the phone. The enrollment process was smooth as well. However, it would have been beneficial if there was a little more communication when my case would be transferred to different people. But my offer was accepted in the spring so, everything has been good.
Hi Nicole! We are so glad we could help , and we appreciate the feedback! Please don't hesitate to reach out to us for your future tax needs!
Reviewed Oct. 6, 2018
In 2009, I had a big problem with IRS and they accumulated a big amount of money that I owed since that year, so I didn’t know what to do. I listened to this radio station and the guy recommended Community Tax, and then I gave them a call. In the beginning, I didn’t trust Community Tax because there are some people that just steal your money and don't do anything. But everything went well in my case and they helped me a lot. I'm finally through with IRS.
Everybody from Community Tax who answered my calls is very friendly. Then there’s a special person that has always been happy to help me out and her name is Elizabeth. If I was in person with her, I really give her the thanks because I appreciate what she’s done to me. I will let everyone who's having problems with the IRS that Community Tax is the best and they can help.
Thanks for the feedback, Jaime! We are so glad you had a great experience and an amazing resolution. We will pass your kind words along to Elisabel she really is one of the best! Feel free to reach back out to us this tax season!
Reviewed Oct. 5, 2018
I don’t trust too many companies and there’s a lot of scams out there. However, I’ll recommend anybody to go to Community Tax. I was drowning in debt and so I enrolled in their tax debt relief program. They do my filing and will also continue to file for me going forward. The payment plan they set up was good and they let the individual choose what he or she wants to pay. It makes it lighter and easier for us. Working with Community Tax has a very good impact in my life so far. It put me on a straight and narrow path now so that I can look forward to not making the same mistakes. They opened my eyes to that. I've also been trying to send them other people who are in debt.
Hey Adrian! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed Oct. 1, 2018
We had an accountant do an Offer in Compromise for us, but it did not go through and the IRS sent it back, which put us further behind. So, I contacted a tax company because I was tired of the matter and I thought that I'd leave it to professionals. At first, we thought that Community Tax was expensive, but they were cheaper than the company that we wanted to go with. The enrollment was straightforward and easy. The agents that we worked with were excellent. Nick was the first agent that we worked, then we worked with a couple of different people after him. Nick was really good at explaining everything and giving us a lot of details. He also kept us up-to-date with what was going on because sometimes we didn't hear from them for a week and we wondered what was happening, but they were still working.
Community Tax got my case in February and it was settled in August, and that was great. The payment plan that they gave us worked well for us, and they were flexible with it. Then, after the case was closed and settled, I worked with the agent, Tyler, and he summed everything up. He also called to make sure that I understood everything. On the whole, Community Tax was good to me.
Hey Charlyce! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed Sept. 27, 2018
Community Tax did a good job. When I called, I talked to different people and they were good and very nice. The process was neither hard nor easy, but it was a little long and it took more than a year to get everything done. Community Tax made the cost fair and good for me though. I'm okay with them and I would recommend them.
Thanks for the positive feedback, Sareth! We are so happy we could help! We'd love for you to reach back out to us this tax season!
Reviewed Sept. 26, 2018
My initial contact person with Community Tax was very helpful as far as the information and the timing on what needed to happen. He was also very helpful in walking me through various steps and he kept in contact with me throughout the process. Trying to call Community Tax office's main line was challenging. It was like nobody was ever available. I’d leave messages and they wouldn’t call me back. So, I would have to call my initial contact person, and he would always get right back to me, send me an email, and make sure to get in touch with them.
My payment plan was very flexible. I’ve been in-between jobs throughout this process, and the timing and the payments worked out. They were giving me until January for the last payment but I paid it last week. The cost of the program was comparable to the situation overall. I have talked to different family members and friends about how comfortable I was with the process. I was very grateful that I was able to match myself up with some organizations that really helped me through this process. I referred people to Community Tax.
Thanks for the feedback, Linda! We are so glad you had a great experience and an amazing resolution! Feel free to reach back out to us this tax season!
Reviewed Sept. 22, 2018
I was having IRS problems for years and I fell into some lawyers that just took my money and did nothing. Community Tax contacted me by email. I took advantage of them and everything worked out perfectly. The enrollment didn’t take long at all. I had a brief over-the-phone consultation and we set up arrangements of payment. They worked with me all the way down the line and so far, everything is looking up. They helped come to a tax resolution and had gotten me off of compromise and I was very pleased with that. Now, I’m just waiting to hear back from the IRS.
The cost was beautiful for the work they’ve done. They were really efficient with everything and didn’t forget about me. They followed through and kept me up to speed with everything. If I had any questions, they made it easy for me. When I was in Chicago, it was like I was right there close to the office and everything was at my convenience. If I needed something, they got back to me within 24 hours. It made me feel like I was the number 1 client. I was 100% comfortable working with them. I would tell friends to look no further and go to Community Tax. I’m satisfied and couldn’t ask for anything better. I would highly recommend them.
Hey Olin! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed Sept. 19, 2018
I wanted to try to get my credit together and I’m trying to get back in standing with IRA so that I can file my taxes and if anything is due to me, receive that. I got into Community Tax and they said they needed $1800 to get everything started, then I had to pay $250 to file the tax for one year. I paid the money to get things done and now I am in limbo. The communication has been very poor, so I don’t know if their service works or not. I faxed them things which cost me $10 to $15 just to fax everything. I did that over several times and now I don’t really know what came of it. I’m still in the dark and I don't know where I stand as far as the taxes go.
Other than that, I got my taxes done for free last year and sent them in. But that was because I didn't make over that amount to be charged. So I’m finding out things, but not through Community Tax. I spoke to several of their reps and they told me that they are still looking into this and waiting on this paperwork. They also said they'd be in touch with me. When I called them, I was on hold for a good amount of time then I went to an answering machine. The money needs to be paid after you get someone but now, their reps are saying that they gotta dish it over with their senior representative and call me. But I don’t know when they’ll call back and I wish this was taken care of.
After looking at your case, we see that our Customer Satisfaction team has reached out to you recently, and your concerns have been addressed. We are so glad we could get this cleared up,and move your case into a positive resolution! Please don't hesitate to reach out to our Customer Satisfaction team directly in the future if you need anything else at 773-577-2938. Thank you!
Reviewed Sept. 15, 2018
Initially, I called Community Tax but didn't get an answer. Thereafter, somebody from there called me back and I had a discussion with them. Their reps were very nice to understand what I was presented with in my case. They offered to help me resolve the situation and provided consultation services for me. Working with them has given me a little more peace of mind and I could understand and relate better to what I was going on. They taught me what my rights were and what they could do for me. I definitely recommend Community Tax. It's a good firm to do business with.
Hi Van! We are so glad we could help , and we appreciate the positive feedback! Please don't hesitate to reach out to us for your future tax needs!
Reviewed Sept. 14, 2018
I was stressed and I didn’t know what to do. Then I heard about Community Tax on the radio so I decided to call them. At first, the service sounded too good to be true. But since I’m done, I can say it was all true. So I’m glad I called them. They were also all good people to me. If there was something I didn’t understand, they explained it to me and made me feel good. I was also okay with the cost. They made the arrangement for the payment and I paid monthly. People having the same problem I had should call Community Tax. The company is gonna help them solve their problem and they don't have to worry about anything.
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Reviewed Sept. 9, 2018
A while back, I owed some back taxes and Community Tax gave me a call and that's why I just went with them when I decided to get out of a tax problem. The enrollment was easy and the rep lets me know what I need to do and when I need to make my payments. They got it down to about $1,200 and I just started paying IRS that bit of money from a $16,000 overpayment. Knowing that I can get straightened out with the IRS is a lot of pressure off right there.
Thank you for the kind words, Mack! We're glad we could help. We'll hope you'll give us a call again again come Tax time!
Reviewed Sept. 2, 2018
Community Tax had the least complaints or they seem to address their complaints over other companies. I was going by things that I had read in the Better Business Bureau. The reports that Community Tax prepared when I was trying to find the people that actually had gone through the process with them didn’t sound fake or hyped people themselves. They had the best feedback.
The enrollment was easy. I called them and they said they would fix my problem and they ran through the specifics. Then, they said they could work with that and I paid them. I was paying them every month for a while and during those months, I called them and they were like, "Yeah, yeah, sure." But as soon as I made the last payment, they were less easy to get on the phone. There didn’t seem to be a structured way to talk about my case, if I wanted to. I went into this fairly cynically and I sort of expected that.
I had to come up with all this documentation, income projections, a lot of paperwork, old documents, and a lot of stuff that needs to be sorted out. Their communication was fairly poor. If I had a question, I would call them and no one would answer. There would be no one around and I couldn't get a call back. Also, they would ask me for documents and I would send them but two weeks later, they would say they need to those documents. I would say I have sent those documents and they would say that they do have the documents. That happened about five times. So, every time I would send a document, I would ask if they have gotten it and they would send me a thing where they say that they got the documents. They also provided something that had a document submit function. I tried it but they all go to a black hole.
At one point, I had to do a lot of paperwork where I had just come up with these income projections for a year ahead. It was a complicated, time-consuming thing and I just hadn’t heard from them in a while. They said they needed it and I said I was working on it. Then, I got a letter in the mail one day that said they canceled my case. There was no warning for that which said they would throw me out of the program at such and such a date. They said they haven't heard from me. I said I was in the middle of doing that and that I had been trying to get a hold of them. Then, they said they need another $500 to restart.
They could make sure that when people send documents, they get their documents and that they don’t extort people for money. But my issue was resolved. It took forever which was partly my fault, partly the IRS and partly their fault. It was fine that it took forever, though. If everything's on hold for two years, it basically means you got all that extra time to start to get your life straight. Also, the resolution was great, so it's all worth it. It was quite surprising to me because they put me in basically the best possible scenario where I got most of it written off. There's not a ton of further requirements. In my case, instead of owing some giant amount of money, I owed a tenth of that or not even and I saved $40,000 in the end.
Once this is done, I'm finished with the IRS. I have to pay my taxes in time but once it's paid, even if I make $2 million next year, then it doesn’t matter. It's like a bankruptcy type program where it's just finalized. When we were researching this, everyone in the world said that that's a very hard thing to even get into and that most people don’t qualify. One of the other companies I contacted also said I probably didn't qualify but Community Tax said I qualified. I was like, "Okay. If you say so. You're the experts."
If you have any questions or concerns you want to address with us, you can contact our customer care department at 773-577-2938.
Reviewed Sept. 1, 2018
I was thinking to see another way to solve my tax problem but I was so busy at work. I decided to call Community Tax because I heard their phone number. They gave it on the broadcast so I just called right away. They made an appointment about a day later. The person who helped me the first time was so nice. I was happy to do the steps in trying to fix my problem. I signed up for their tax relief program. They talked to an IRS representative and they went over my income that I don’t make that much money yearly. I’m supposed to get the tax back instead of paying but I was not reporting my tax every year. My income was less than what I’m supposed to get every year and I have four kids.
I've worked with the whole team at Community Tax and every time I called, they knew what they were doing. Also, they knew who was calling right away with my number and they went right away to the computer. They would tell me they would let me know as soon as they get something from the IRS and sometimes, when they needed something like a proof of income five years ago, they would send me three notices, one by text, one by email and one by mail. So there wasn’t a way to miss it. They were making sure that I received notices of what they needed, every paperwork that they needed from me or any receipts from me.
I was surprised by how they work and I like it. However, the only thing I don't like is that they took a long time to fix my problem. It took almost three years. I knew they were busy and they were working on my case but every time they call me, they say it was gonna take time and I should just be patient. Also, the reason my case took a little bit longer was because I don’t even have internet at home. And every time I have to do the paperwork, I have to go somewhere and do a fax. It would take me three or four days to send just a little page because I have to download it from my email then I have to sign it and then I have to fax it back.
I was kind of tight in my payment but sometimes, they let me pay two weeks later from the day that I was supposed to pay it. They were always flexible on my payments. I just called and asked for the extension. They said what they needed was to let them know because the payment was an electronic one so they needed to stop the payment. They really worked with me and they did a good job because they solved my problem.
Hey Horacio! We're so glad we could help. Thank you for the kind words, we really appreciate them! and thank you for the feedback, it always helps us do a better job! Should you need anything in the future, please don't hesitate to reach back out!
Reviewed Aug. 31, 2018
The IRS was asking me to pay them almost $10,000 and I decided to call Community Tax. Community Tax is an easy company or corporation to grow with because even when you don’t call them, they reach out to you. First time that I spoke to Community Tax, Larry was the recruiting person that told me how much I have to pay Community Tax. Also, they told me that anytime IRS sends me a letter, send it to them and tell them what is at the top of the letter. I was pleased with that because it tells them why they have to fight more for me. And I like that they kept on fighting and they kept on informing me that I'm gonna hear from them soon. The IRS had originally refused to give me the break and then they took it back.
Before the Offer in Compromise, it was about $10,000 and it seemed like there was no way they were gonna give me the Offer in Compromise. They told me that I have to pay $400 within about five months. So, I owe them $300 more and then I pay them sometime this month and be done with them. But I'm not off the hook with them, as yet. I have to keep on filing my taxes for five years and they said that they're gonna take something off of it. They charged me about a little over $2,000 but I had no choice. I had to do what I had to do and the IRS doesn't let go of you unless somebody advocated for you. Community Tax reps were good people and I'm glad I took them. They saved me a lot of money and I'm glad. If I had to pay what I had to pay to get what I had to get then, I will do it again. I will recommend anyone that was going through the same thing I went through to Community Tax.
Thank you for the kind words, Berkley! We're glad we could help. We'll hope you'll give us a call again again come Tax time!
Reviewed Aug. 30, 2018
A friend of mine who thought he was gonna be using Community Tax said their process was pretty good. I went on their site and looked and they have been in business for years, which was a plus, and I heard they got a lot of resolutions. I called them and found out they're a legitimate company. Everything from start to finish was touchable and somebody was always visible or virtually visible. Also, they were very consumer-friendly. They were more or less concerned about getting the issue resolved and I liked that about them. I'm done with the program and it lasted for two or three months which was not that long. Now, I don’t have to worry or be concerned about my tax issue. Community Tax did what they said they were gonna do and after they got stuff resolved, they still called to offer me additional services which I thought was nice. It was overall a great experience.
Hey Sandy! We're so glad we could help. Thank you for the positive feedback, we really appreciate it! Should you need anything in the future, please don't hesitate to reach out!
Reviewed Aug. 25, 2018
Daniel is the attorney from Community Tax and to me, he was remarkable. He is the one that sold me with his professionalism, integrity, know-how, and patience. The enrollment was very simple and every time I asked them certain questions, they were able to answer my them. They were able to do what I asked them to do at one point or another. They seemed to be very realistic about the information that I had given of what they can and cannot do. They seemed to be very positive in what their ability was to be able to find a remedy to my problem.
Daniel communicated with me and was always there when I needed him to answer a question when I was in doubt in reference to something. He was always available and if not, he would make himself available. He would go above and beyond his way to make things happen. He made sure all my i's were dotted and all the t's were crossed. I went with this on my shoulders for like three years and he was able to resolve it finally. Also, the cost was feasible. Community Tax resolved my issue and they lifted a great weight off my shoulders. I would refer them and recommend them to anybody and everybody. They're wonderful.
Thank you for the kind words, Carlos! We're so happy we could help! We think Daniel is great too! Please don't hesitate to reach out to us next tax season!
Reviewed Aug. 24, 2018
I was having some problems with the IRS for not paying taxes and I heard that Community Tax could help problems with the IRS. The agents at Community Tax were good. They have the experience and they call me. They work well on payments too. If they tell me that I have to put money on this date, then I have to put my own responsibility on that date and I have to pay. I've had a great experience with Community Tax. Now that they just finished my case, I had to put my own responsibilities, so that way, everything can get done well.
Thank you for the kind words, Delfino! We're glad we could help. We'll hope you'll give us a call again again come Tax time!
Reviewed Aug. 9, 2018
I had a really good experience with Community Tax. It was the first company I dealt with and they did a really good job. Whatever is going on with the IRS, they let me know right away or sometimes I call them. But sometimes it was my fault because I went to Mexico a couple of times and they were asking me for some more information and I didn’t give them that information right away so the process took a bit longer. So far, I paid $4,000 which was a bit high. I didn’t have that amount on my pocket at that moment so I did about four payments. I was tight financially, I didn’t work and I had to borrow money from a couple of friends but somehow I fixed it. Their payment plan helped me a lot. Their reps are professionals and they do their job in trying to do the best they can to help people. As far as I know, I finished the program. I just have to pay whatever the amount I have to do with IRS. It’s not that much so I’m sure I can handle it.
Reviewed Aug. 3, 2018
Somebody referred Community Tax to me and the company was pretty good. I was impressed just by having somebody to understand my needs. The enrollment process was pretty good and they got me started on the program, which I completed. I’m still paying off the bill although I'm almost done with it.
Reviewed Aug. 2, 2018
I have completed the program at Community Tax. Community Tax's representative was excellent. Our communication was great and the feedback was good. The payment plan was setup up like it was supposed to. I've skipped a couple of payments but they were nice enough to roll it over. It's nothing something major but I want to make sure that on the last issue that I have sent the $40 off but I couldn't get back with them. Nevertheless, our experience with Community Tax was great. I’m trying to get my sister and all the people to try them out because they can’t go wrong.
Reviewed Aug. 1, 2018
Community Tax offered me a payment plan and they were willing to set it up on payments so I didn’t have to come up with one lump sum. They were also cheaper than anybody else I talked to and the other companies wanted all the money upfront for their services. I was thoroughly pleased with their enrollment process and everything went well with the reps. I got to them what they asked for and they were right there on top of things. I’ve completed the program and I’ve got my settlement now. A week ago the rep called me and said he was mailing everything out for me. My credit is still showing up with IRS, but he said that should come off once we've got everything settled. I’d recommend Community Tax to anybody that has my problems.
Reviewed July 31, 2018
Community Tax was the first and only company I ever tried. I was leery about the enrollment process and had some issues from the beginning but it has been a couple of years ago. I have dealt with multiple people and the service has been good. However, if you call, it may take three days before someone gets back to you. I’m still working with them and cost-wise, it was okay for the service they provided.
Thank you for the feedback, Carlester! We are glad that thins are moving along well with your case, but we apologize for the lag in communication. This is absolutely not how we do business, and we apologize. However, feedback like yours definitely helps make us better, and we appreciate it! Can you please reach out to our Customer Satisfaction department at 773-577-2938 to discuss your case in more detail? Thank you!
Reviewed July 30, 2018
I lost my job and I was in an accident, and I went with Community Tax to get their help in resolving my tax problem with the IRS. Their program was good and I am now at ease because they made it good. Also, the cost of their service was good and I liked it. The rep, Lisette, was honest and she was the one that called me all the time in the beginning. Then I worked with the lawyer, Jose, who was very patient and he always called me too. I have already finished the program, but I’m waiting for the IRS to send me some papers. I've recommended Community Tax to a couple of friends.
Reviewed July 25, 2018
There was someone who had the same problem with his income tax and he mentioned Community Tax. I looked up the company online and made $5600 or $5700 in payments back. That's where my relationship with the company started. When I had questions, I called their reps and whoever answered helped me. Also, they were pretty flexible when it came to the payment plan. I told them that I was going through a divorce and would make an early retirement. When I retired from the Union Ironworker, I was looking at $3,000 a month or a better pension, but since I made the early retirement, I was penalized by that. That’s where I’m at and took another third of it. So I ended up with maybe 35% or 40%.
I have to budget every month and they were lenient with me. They had a 10-month plan and they’re making a fund of $70 payment a month. They helped me and it was not like they wanted the whole payment at one time. Also, they got the IRS off my back. I don’t know if it costs less but it might furnish my way and compare it to how much they wanted it. At that time, I was making good money. In fact, $56,000 to $60,000 a year at the time. There was no more stress after that. I recommend Community Tax. Others should call them up.
Reviewed July 1, 2018
I wanted to get my taxes in order and straighten out. I sent Community Tax copies of my W-2 and my social, so they could go and research everything as far as my back taxes. The agent I was working with kept me informed through email or phone call. It would be better though that he would have touch-based with me more often because a lot of times, I would be impatient just to see how things were going.
The agent came up with an amount and they said that that was the only amount I could deal with. I thought it was gonna be a one year plan of $250 to get things straightened out with my federal taxes, but it is a two-year deal. It started in 2017 and I still got another year of payments. I discussed that with them but they said that was the agreement although there was no written down of agreement sent forth, and it was more verbal than anything.
Other than that, it is a good service. Community Tax consolidated all of my taxes and got them up to date. It is a good way of getting your taxes done, getting caught up, and getting yourself back in balance with the Federal Government. Also, there were times when I wasn’t able to make it on the 15th of every month, but they worked with me as far as my payments and I appreciated that.
Reviewed June 30, 2018
I was at a desperate moment, desperate time in my life. When I spoke with Community Tax, they seemed really professional and really encouraging. The agent I dealt with was genuinely concerned. A little bit more communication, however, was needed. But, it seemed like towards the end, it got a whole lot better. Also, in the middle of mine, some of the communication issues was on my end too, so I can't blame them completely because I had a lot of personal issues, job issues and separation going through, so I was changing a lot with my stuff. So, that got their communication mixed up also.
In the beginning, I had paid it off fairly early, and they made it very doable for me, whatever they could do. Also, in the beginning, you don't think that the cost was worth it. But after it was all said and done, it was. Since working with them, I don't avoid phone calls anymore, and that is a great thing. The stress level is just gone. I was so overwhelmed when I got the last phone call from them saying that I was dissolved from my tax issues. I was so thankful and grateful to them for all the work they put in.
Reviewed June 26, 2018
A friend of mine from work told me about Community Tax a long time ago and I saved the number. He used them and he said they were good so I decided to go ahead and try them. When I enrolled with them, they ended up getting all my old tax stuff and re-doing six years' worth of taxes for me. There was a lot of back and forth documentation across two or three years and then they finally got the Offer in Compromise done. And now, I'm just waiting to pay off the remainder. The offer that we had to settle on with IRS is way higher than I felt it should have been, so I'm going to borrow money to make that happen. It could have been lower but from what I've read on the internet and through my research, only 20% of the cases actually get an Offer in Compromise that try to do it.
In the beginning, somebody from there would tell me they need a document and I would get it or I have to try to find it and then get back with them when I found it and then mail or fax it. But they called me on a regular basis and the tax agent seemed knowledgeable and I trusted him. It was good working with them and they got the job done so they’re legit.
Reviewed June 23, 2018
I had some back-tax stuff and Community Tax was the first company I called. And I figured, after I called them, that they're well-versed in everything. The enrollment process was easy but it got confusing. There was so much going on that sometimes I was lost where I stood, what was going on and who I was talking to. I didn’t know who to send money to and who wasn’t supposed to get money. Also, I was dealing with four or five different people so I didn’t know who to call a lot of times. And I would call into the service as if I was a new customer and then it would pull me up by my phone number. The guy who currently does my taxes is informative, easy to talk to and personable so I like talking with him. He was a different part of it, so I knew how to contact him for that specific part. He was easy to get ahold of but during tax season it would be harder to do so.
My experience with Community Tax may be improved by a listing of each person who's gonna be contacting or has contacted me, what they represent and what portion they represent in the company. Also, there was a lot of downtime during the process so a bit more information would be good because a lot of times I was sitting in the dark and having concerns whether things were being handled or not. It's weeks-to-weeks at times where I didn't know what was happening. Nevertheless, I felt pretty comfortable working with Community Tax overall. They knocked my tax bill down quite a bit and they got me out of a lot of trouble.
Reviewed June 22, 2018
I had a wonderful experience with Community Tax and would recommend them. I had a tax debt of 56,000. I talked to this gentleman, Bruce, and told him my situation. He told me that there were other companies that I could go through which they had a good following up on. We went through what I owed on my taxes and what we could get it cut down to but it was gonna take a while 'cause of communication through IRS. I have Bruce's cell and whenever the IRS sent me a letter, all I had to do was call him up. Then I'd fax Community Tax the letter and they would talk directly with IRS. Bruce walked me through everything.
It was stressful on my part because this was the first time ever this had happened to me. But whenever I called, they were always helpful. Even if it wasn't the same person, they would hook me up with my case manager. It took some time and although they were trying to get my debt down to 500, when the IRS offered 5 grand after two years, I said I'd take it. Dealing with Community Tax might have cost me a little bit more than I could afford, but it was at least better than the 56,000 that I owed. I borrowed the money and sent it right to Community Tax. And when the IRS was ready, the payment was sent out on time.
Now, they're doing my regular taxes. Might as well continue through them because doing this on the outside is just about the same amount as it is doing it with Community Tax who knows so much about me already. They told me that if I get a return, I won't receive any of the money for the first year. But when I read it on the paper, it said five years. I told them that and they called me back and said that after a year, I would see the money, which is something I could deal with.
Reviewed June 21, 2018
I had to call back Community Tax a few times to get the ball rolling but the enrollment process went well. I’m still making payments but I’m finished. They got me a resolution so I am very pleased with that and I would recommend them. I was very skeptical at first, but they did what they promised, so that was impressive. Connie, the rep who I worked with came through and did what she said she was gonna do from the beginning so that was nice. It sounded that they’re a little bit on the over-busy side but Connie did an excellent job. Community Tax was very flexible with the payment plan and the cost was appropriate as well. They were also able to handle the tax burden that I have and get it in time and the billing department was exceptional in working with me.
Reviewed June 20, 2018
Community Tax was great. I decided to seek them out because of Consumer Reports. I looked at their reviews and they said Community Tax was very good. I owe the government money and they were able to renegotiate it. Their enrollment process was very good. They were very knowledgeable where I did not have any knowledge in that area at all. It made me feel very comfortable with the way they handled everything. They made me feel that everything was going to be okay because I was very nervous about it. They sent me all the information and we went from there. It worked out really well. I had to spend some money, but I felt that they did a good job on it. I got a good deal, too. I’m very happy with them. I highly recommend them to anyone who gets in trouble like I did.
Reviewed June 19, 2018
Community Tax was in a trucking magazine and it said they knew about trucking taxes. They did a good job which could have been a little faster, but stretching it out was a benefit on my part. I was pretty comfortable working with them. I just paid them a little bit every month and I got my settlement so I’m happy.
Reviewed June 18, 2018
Community Tax helped me very well, and I am happy. I liked my agent so much, especially his good customer care. They were very good at helping me with my payment plan. It was awesome. I'd recommend it.
Reviewed June 17, 2018
I was in debt with the IRS and Community Tax helped me set up a payment program with the IRS and then a final payment where the IRS settled for an amount on what I had owed them. It took a few years to complete the program and the people that I talked to explained to me what procedures had to be done and how it had to be taken care with the time limits. When I had questions or concerns, they got back to me within 24 hours and a lot of times, I could get the answer immediately. The cost was also a fair amount for me to pay them to do what they did. They straightened out the problems that I was having with the IRS and they have also helped me with my yearly taxes.
Reviewed June 16, 2018
My fiancé owes about $52,000. Our previous accounting made some errors on the 1099 and that caused the IRS to flag it and get an audit. It was realized that the person that was doing the taxes did it incorrect so we paid for it. My fiancé heard a commercial over the radio about Community Tax and we got in touch with them and then that got reduced to $4,300 so they were really, really helpful. It's a process. It took a year and a half for us to get all the docs on a roll but the IRS stopped harassing us because Community Tax took initiative in getting information. They got in contact with the IRS and everything got resolved.
They were trying to get us a lower payback for the IRS but since they go by the bank account, everything that goes into transaction, the reviewer was like, “No. This is what we want.” And it was way less than what we expected, anyway, because we were supposed to pay $52,000. 50,000 is a lot of money to come out-of-pocket especially when you don’t have it.
Community Tax has impacted me in a positive way because I am not as stressed out. We're still working with them because they asked for an extension for the current tax year but we're happy that everything is to the norm. We still have to pay but not as much. We have Community Tax recommended to other individuals. We told them our story and they're really impressed. My fiancé’s step son also had an issue with the IRS and Community Tax is helping him too.
Reviewed June 15, 2018
I chose Community Tax because I trust them and mostly, I could meet the same people, like Chris. Sometimes I got a different person when I call but anyway, they were honest. They were always there for me when I called them to explain some situation. They always said they would take care of it and they did. Every time that the IRS sent me some stuff, I just faxed or mailed it to Community Tax, and they've worked on every situation until now that we've gotten at the end. So they’re good. They've done what they could to help me out, and they've always done their best to work and get a resolution.
It was so stressful for me and I’m still stressed waiting to see until I get to the end of the process. I still have a small amount to pay the IRS, like $400 something, and Community Tax should send me a letter with the instruction on how to finish the process with the IRS. The last time I called Community Tax, they said they were gonna send a package to me. But until now, I haven't received it yet. But for now, I have received the letter from IRS saying the case is closed. Chris phoned me to say that the IRS will accept the offer in compromise and the IRS said that to me too. I still have the voicemail. The process has taken more than two years and it's really long but it's not Community Tax's fault. It’s maybe the way the IRS handled the thing.
Reviewed June 14, 2018
I agreed to do business with Community Tax Relief on February 5, 2018. Rex ** was my tax practitioner. After weeks of playing phone and email tag with him and never returning my calls, he sent me a letter stating my account balance was completely resolved. Then on April 2, I received a letter from the IRS telling me I had a proposed increase in taxes and the due date to resolve my full amount I owe. I called Community Tax shortly after that and was stuck with Aman ** who assured me things would be ok. Yesterday, after more weeks of hounding them and paying nearly $4000, she told me I did owe the entire $18,000 having to pay $200/month for 5 years. What scammers and screwers!!! STAY AWAY!!
Reviewed June 13, 2018
I like the way the person that I talked with interviewed me. It was comfortable. The enrollment was kinda long, but I understood why it had to be that way. Also, the payment plan was a little steep for us, but they worked it out so that we can make it. It relieved the stress. And the tax agent was pretty great. I like her honesty.
Reviewed June 12, 2018
I was having some back taxes that I couldn’t afford to pay. I spoke to a guy from Community Tax who guided me and resolved my problem. I gave them all my taxes to pay and they pulled a copy from the IRS. They sent me copies and after that, I agreed with them and made my payment fees for them. And then, they started working with the IRS. Community Tax's very professional, on time and on the subject. They treated me fair and square and called me every time there was an update. I didn't have to chase them like what I did with Tax Network USA who just made my debt go off the roof. I’m very happy with them. And now, I'm debt-free.
Reviewed June 3, 2018
There is a saying that goes, “You don’t know who your friends are until you’re in need.” While that is certainly true of casual acquaintances and friendly companions, we typically do not apply it to tax experts in any way. There is no expectation of compassion from your tax professional. Imagine our surprise and utter relief when, during a dark and desperate financial time my wife, Claire, and I were able to seek and receive dedicated assistance from Mr. John ** with Community Tax.
We have used Community Tax on and off for a few years without any difficulty or complaint. This year, we needed help beyond the normal requests when my wife and I applied for a home equity loan. The loan manager assured us that we would be easily approved, problem free. And as we began the process, he asked us for an exhausting amount of paperwork to prove the value of our home. Of course, we expected much of it and were able to readily give him what was needed. But after the process had started to drag on, we were asked to provide letters from the IRS. Letters that, for lay people, were impossible to obtain.
Even after we closed our business with Community Tax, Mr. ** worked swiftly and generously to assist us in getting the documentation needed for the loan. He made daunting tasks look routine and helped us navigate every roadblock set before us by the lending agency. As we were approaching our deadline, the loan underwriters noted that the letters Mr. ** had obtained for us had (due to the loan manager’s horrific timing) become outdated. They insisted on another letter with new dates! Looking back, to say we were in despair seems rather dramatic, but that is exactly what happened. We had scheduled plans to have work done on our home and to pay off our IRS debt. Being refused the loan was too horrible to contemplate.
We would not have had everything ready by the deadlines, without Mr. **'s assistance. My wife and I want to thank him for his efforts. Obviously, it would have been easy for him to simply not help us, we were no longer his clients, after all. I’m sure that he was working beyond the scope of his normal job duties. But, he was a friend indeed to us and we are grateful for his passion and service commitment. We also want to recognize Ms. Theresa ** and Mr. Barry ** for their attentiveness, as well. Our deepest gratitude goes to Mr. ** and the team at Community Tax. We appreciate their dedication and help.
Reviewed May 27, 2018
My experience was very good. I’ll recommend Community Tax at any time to anyone, which I have already been doing. I had used another company before and I didn’t reach anywhere with it. Once I saw where Community Tax could help, I realized that was the way to go. My case took a little while to come to a conclusion, but it wasn’t anything that Community Tax has done. It has to do with myself and how soon I was able to do my part of it. Once that was paid up and once everything was okay, it was just smooth sailing from there. The enrollment process was done initially by phone and then I got telephone correspondence in the mail which I responded to. I gathered all the information that they needed. They were able to put me on a payment plan once I was qualified for the program until whatever it was that I had to pay was fully paid.
They worked with me quite well. There were times when I didn’t have enough money in the bank and by making a phone call, or they would call me and let me know, they would reschedule me on the program so I was able to keep up with the payment. They were all good. I started out with one person and as we progressed, then it went on to either another department or another person that did their leg of it. But through it all, it was appropriated effort. There were standard emails when I had to send anything or they sent me anything and they made sure it went to the right person. On the whole, it was a team effort. Normally, I’m not able to get help the way I did through Community Tax. And they impacted me so well. It was like putting me back on a fresh start and helped me to structure my life and my habits into a positive way, and a positive attitude towards everything.
Reviewed May 24, 2018
Community Tax is awesome. I owed money to IRS and they kept telling that I owed this much. Then they started to say that they were gonna have to put a lien on my check. I help my kids and my grandkids which eats into whatever little bit of money I make. I saw Community Tax on TV and I called them. A gentleman by the name of Paul called me back. He told me to just send in so much money and we'd get started then. Everybody was telling me that Community Tax was gonna charge a lot, but they were reasonable. From 15,000 that I owed, I only owe them 287.
I was very surprised and very happy when I had gotten the letter. I couldn't believe it so I called them and they said that I just had to send in $40 and keep my promise to make my next five years Income Tax and I'm clean. I had a bulldozer lifted off my back. They asked what years I wasn't back and if I had paperwork. And Paul was awesome. He stayed with me every single way, every minute, and every step. He told me what to get and what to say.
Then Community Tax's attorney called me and said that they were gonna represent me. I sent them what they needed. And they did everything. It was like having my dad again to do everything for me. They treated me like I was one of the family and fought for me. It was the best thing that could ever happen to me because my payments were something I could afford. I felt relief. They didn't pressure me. The said to send what I can just as long as I pay it by a certain date. And I did. If anybody should ever have problems, Community Tax is the place to go. Anybody that doesn't go with them and goes with somebody else is making a wrong decision.
Reviewed May 23, 2018
I didn’t understand what the IRS was asking for and so I needed help with that. Community Tax was one of the first ones were the reviews I found off the internet. We started about seven years ago with them and the enrollment process was pretty simple. We answered a few questions and filled out some forms. I've also had really good interactions with my agent and I was impressed with his quick response. Also, the cost of the service was good. We’re pretty close to completing the program. Community Tax did a good job in helping me take care of a payroll tax and getting the issue with the IRS settled. Working with them has impacted my life a bit especially that when the IRS puts a tax thing on you, it’s gonna put you in a hole. I'd highly recommend Community Tax.
Updated review: Sept. 10, 2018
We have been working with Lauren ** at Community Tax and have resolved our situation.
Original Review: May 21, 2018
I had a tax issue and I heard Community Tax's ad on the radio. I thought I'd give them a try. The enrollment process wasn't bad but it didn't actually work as smooth as I thought it would. Initially, I wasn't getting anything done and it got dragged on for almost a year until I received a letter from the IRS for putting a lien on my house. Then, I had to put together my own package and we submit it all to the IRS. Whatever the requirements were as far as working with a compromise with the IRS, we had to put all that stuff together ourselves and I've got stuff that Community Tax was supposed to do that they really didn't do.
On the other hand, there's one gentleman that was very good. He was very responsive. He got back when you email him and he would respond in a timely manner. He gave us advice for the things we need to do or to follow-up. He got transferred to another department but even after he was transferred, he still followed through with us.
However, Community Tax needs work. They advertise but what they actually do is not what it is. They get some stuff done but I was a bit disappointed to go through having to constantly call them instead of them giving me an update. They'd only be able to call and give me up-to-date information on anything that was happening when I receive a letter from the IRS. And then they tell me, "That's normal." I said, "It's not your house that they are putting a lien on," and it's not normal for me. I'd tell friends to try somebody else.
Reviewed May 20, 2018
Community Tax was the most wonderful and greatest company I've ever had any dealings with. I would go on anything to promote them to help people who are having problems with IRS. I was thoroughly and certainly pleased with their actions and what all they have done to help me. Now, it's resolved and it's unbelievable. It was the best action I've ever done in my life. The enrollment process was very easy. It didn't take any time at all for them to tell me what it was gonna cost me, that they would represent me, and that they would let me make easy payments. They told me what it was gonna cost me and it didn't take any time at all for them to do that. They would let me make easy payments and they represented me. Then there were two or three agents who I worked with. Anytime I've texted them or sent them something, they were right there to help me. I would recommend Community Tax to anybody. When you get your first letter from IRS, photocopy it and then get a hold of Community Tax. Ask somebody to work with and go for it.
Reviewed May 19, 2018
I had an IRS problem and Community Tax helped me with tax relief. When I called in, they told me what was gonna happen as far as the costs to them and what was gonna happen to try to offer something to the IRS. Community Tax was really helpful and they kept in touch with me. When I received a letter, I called and asked them the process of what they needed to do, then they walk me through it and I responded back whatever I needed to respond. They were easy and they have English and as well as Spanish-speaking people. Now, I'm done paying to Community Tax what they charged and last month, we got an IRS letter that they had accepted my offer so I got a few months until I can pay it off. Then I'll be done. Community Tax was perfect.
Reviewed May 18, 2018
There was another company that I've heard over the radio and I communicated with them. But I didn't get a good vibe. And then when I called Community Tax, I felt the vibe was there. Then I found out that it was a local office so I can expedite my paperwork or anything that I needed to go there. They did an outstanding job. You come in, they treat you if you want coffee and they have doughnuts or cookies. It was just a great setting. People were always smiling. A lot of times, I walked in and I wasn't smiling because of the fear but everyone put me at ease. The people there were really supportive and I felt very comfortable.
The rep that I worked with was John. He was downtown and he really helped me throughout the program. He was a blessing and everything that came up, he communicated well to me. I made sure that I got it off my desk and put it on his and he took care of it. He went to the IRS on my part. There was pressure because the IRS would come back with something and needed more information. And John explained what I needed to do and the payment. He was great even down to the filing of the taxes. I was very happy and pleased with the outcome. Also, I got a lot of male company, telling me about the tax lien. I was aware of it and I was told two years prior that they were gonna put a lien on your home. It was a process and Community Tax kept me aware of things so I wasn't shocked.
The payment plan was $50 a week and I've chosen that amount. I wanted to try to do more but I couldn't. But that worked out fine and I was able to get things rolling. My income had changed and I became disabled. I was on Workers' compensation and it was just a bad situation for me. The cost of their service was pretty reasonable compared to the other company. Once you get to a point of making the payments, you just wanna continue to make the payment to see the thing through.
What I paid to Community Tax has no bearing on what I owed to the IRS. Everything came on me and it wasn't just the IRS, it was a lot of other factors. Both of my parents are in their 90's so I had to make sure that I could close the door on that and then focus more on other things in my life that are just as important. But I had to stand fast and make sure that I get the IRS and Community Tax paid. I made sure that everything would fall into place and I needed to do my part. Community Tax did their part and I did mine and came out as a winner.
Out of the total of the 28,000 plus, with the interest, the compromise Community Tax did for me was $110, which was outstanding. Even though the service costs, there was no fee for them representing me. It was well worth it because with the income I have now, I would still be in debt. And since I've been helped by Community Tax, I have announced it over my Prayerline. I found out that there are a couple of other people that are having issues and I passed Community Tax's number on. I've completed the program and I just got the final letter from them and the IRS has released the lien. It was a long process but I'm very pleased. My thanks to Community Tax. I learned a very valuable lesson from this and from this point on, they will always do my taxes. I really appreciate what they have done for me.
Reviewed May 17, 2018
Community Tax had good reviews so I called them and got some information regarding my tax debt. They explained my options, set me up on a payment plan to get me started and told me everything I needed to do to complete the process. The reps were very knowledgeable and always available. They returned my calls promptly. I was also very comfortable working with Theresa. She was the one I talked to mostly and she was able to answer any questions I had spot on. My debt had been settled and my experience with Community Tax had been seamless. They knew what they were doing and the cost was also accurate for the service that I received.
Reviewed May 16, 2018
Community Tax has been very good to me. They do the negotiations for me with federal state taxes and they handle my tax returns. When I first started with them a few years ago, I was on a payment plan. I appreciate them being flexible in working with me. But now that they’re working on some certain things, I get different agents. But they just pull up my account and they work with me from there. I’m waiting on some things and now I’m going through some stuff on my state taxes and I never received a letter. But they have called me to let me know what was said and done. They do their best to make sure everything is answered and on point. And if I do have any questions, they would text or email me or call me back by the following day.
They’ve done a lot for me as far as taking stress of the tax situation off my back and reassure me things would be handled promptly and with tax liens and everything being lifted. Everything was pretty well set. I’m waiting for a call from them now and I’m waiting for some things to be mailed out to me. I know tax season was pretty busy, so I’m still waiting on some things to be mailed out so I can sign them and send them back. But overall, I had a very pleasant experience. I will recommend them to anyone. I have recommended them to a few people.
Reviewed May 11, 2018
I have some problem with the IRS. I owe to them money and I'm trying to fix my income tax return. I called Community Tax after hearing about them on the radio and that they have a lot of cases and help a lot of people. They are helping me now and they’re working on the case. They gave me a payment option and I pay them each month for the case. I have a very good impression of them and they have a good communication with me.
Reviewed May 4, 2018
The IRS was going after me and I first got to another local company and what they told me wasn’t what I wanted to hear. They only asked me for more money than what they were gonna help with and they didn't have real answers for me. I heard about Community Tax on the radio, then I called them and asked a couple questions. I liked what I heard so I went with them. Now, everything has been taken care of with the IRS so I’m happy. I would recommend them.
Reviewed April 30, 2018
I had back IRS taxes and I got in a tax debt relief program with Community Tax. I had to give them all of my information and my financial history. The agents are always polite and respectful but interactions seem rushed, which is completely understandable because I bet they are very busy people. Also, I don't think the cost was that bad because I had quite a bit of tax debt and I was able to get a five-month payment plan so it's very workable for me. I get it paid off and put it behind me.
When I first contacted Community, I was being garnished by the IRS and they stopped that immediately. I was able to stop living with my mom. I have three more payments to make and I'm very satisfied with the way they handled my case. I am financially much better and I am very thankful that they were able to handle it and get it resolved. The impact they've had on my life has been nothing but good and I've recommended them to several people.
Reviewed April 26, 2018
I heard lot of Latino people have used Community Tax and that they had a good experience with them so I tried it. The enrollment process was mainly a lot of waiting getting response from the IRS but everything was good. They based my payment plan on what I make, what I owed, what are my bills, what are the payments that I have and how much I have left to pay them and then we moved to where there was not very much left to pay. We took the settlement to them twice and during the first time, they kept going and then they redid it all over again and adjusted everything. Then, they finally got it all taken care of.
The cost of the service was not cheap but it was not so expensive for what I own. I did save a lot of money. Everybody who helped me were really good about answering all my questions and every time I got a letter about getting the program extended. I would call them and they're always there for me. I have completed the program and Community Tax helped me a lot. I didn't have to be stressing around a lot like I used to. I would tell a friend to just go ahead and hire them. However, you must be patient because it takes a while but it does get taken care of.
Reviewed April 25, 2018
I owed IRS some money and I heard people in the news, on the radio what Community Tax was. They had good experience with it so I decided to go with them. I had a good experience and they already fixed the problem for me. They are great people and they're so professional. They know what they're doing. They offered to IRS that I pay and it took me about a year to complete it. Community Tax impacted my life greatly because now there's something less in my life that I don't have to worry about it. The cost was good and fair. I worked with Michael, Marissa and Jorge. They did what they said they were gonna do. They also treated me nice and explained really well. They called me and let me know everything that was going on. I already recommended them to another person or a friend of a friend and they are working with Community Tax already.
Reviewed April 20, 2018
Community Tax was supposed to be helping me with the IRS. They were supposed to put me into a non-collectible. They didn't even do that according to the IRS when I spoke with them. It was horrible. There's no good about them when it comes to dealing with the IRS because they acted as a middleman for something I could have gone straight, directly to the IRS and did it myself. They charged me $500 to fill out some damn papers for an Offer in Compromise. I went and did it myself for less than $30 because all I had to do was print out the papers.
Nobody needs to use Community Tax. They took $2400 to $2500 from me to do something that I could have did. And then, they just left without even telling me. Had I known any better, I would have never gone with them. But at the time I did it, I was young and was only around 22 years old. They bamboozled me. I paid them for nothing. This is legal robbery. They make a lot of money off the ignorance of people. And if anybody ever asked me if they should go through Community Tax to deal with a settlement for the IRS, I would say no! They should not! If they choose to do it anyhow, then that's just pure stupidity! People would be much smarter and wiser to deal with the IRS directly! Fill out the papers yourself! Do not allow these people to bamboozle you! This needs to be put on billboards and commercials that these people are thieves! I'll never work with Community Tax again.
Reviewed April 19, 2018
I had tax penalties for my paid taxes in 2007. Community Tax was the one that we saw on TV. We called them and it was good for us. They got all my information, how much the debt was and then they went ahead and got power of attorney. They started speaking for us with the IRS and then instead of the IRS dealing with us, it was Community Tax and they were able to bring the debt down from close to $80,000 down to $859. So now, we're in the process of paying that off in payments after the IRS agreed to it. The only thing was we were with three or four people so we always had to repeat the information. Other than that, they did a great job in helping us reduce that debt with IRS. I give them thumbs up for that. Go with Community Tax because they would help you reduce your tax debt.
Reviewed April 18, 2018
I hired Community Tax to do something for me, and they did a very good job. It was painstaking to start because it was a slow operation. They were limited and it was nothing that they can speed on. They get a heavy caseload with all the customers, but they did what I needed them to do. The agent I dealt with stayed in touch. And for what I asked them to do, the cost was not a problem. I'm very satisfied with Community Tax.
Reviewed April 17, 2018
Community Tax provided me with a tax relief program. The enrolment process was good but I was scared at the beginning because if this thing wouldn't go through, I would have to keep paying and have to finance the amount of money. But they did everything and guaranteed to make it well. One thing I noticed was they change people a lot. When I called, I talked to one person then when I called later, it wasn't the same case manager and I wanna always talk to one person. But it was not a big deal. They have all the information there even if I talk to another person. The cost was okay. I thought I was going to spend less but it was worth it at the end. We finished the program, and although it was a poor start and it took a little while, it worked and I'm very happy.
Reviewed April 16, 2018
My experience with Community Tax was a bit of a bumpy road but the end result was good. At first, I called them up and I was encouraged. I liked the language and the conversation that I was hearing and it made me feel like I was going in the right direction. So, when I hired them after we got the information that they requested, I was getting a lot of different people that I felt weren’t really aware of my case. They'd again ask me for the same information that I already sent them. So, I was starting to get really discouraged. That went on for a little while and I was getting upset. I was getting frustrated 'cause it just seemed that every time we got close to closing the issue, all of a sudden, they needed some revised edition of the bank statements. I wasn’t very impressed.
I paid $4,000 and they gave me 200 bucks back 'cause I was so disenchanted. I told them that they're creating more stress for me than the IRS. The process was a bit stressful but we've finally got one of the lawyers that was pretty much on his game. He listened to my venting for a few minutes. But at the end of it all, it took two years and I was happy and satisfied with the results. Even though we went through some rough waters, I'd still recommend Community Tax to other people that were in my situation. It worked out well and I was grateful for that.
Reviewed April 15, 2018
What I learned from Community Tax is what a pain the IRS is because it's a government agency. And the people over there understood that and all I had to do was to be patient and trust that they would get it done and they did. It wasn't like it was supposed to go but looking back, Jennifer represents the company and she's the only one I dealt and considering what she had to put up with and not knowing what I was getting into, I'd give her the highest rating. She's the lead lawyer. You could tell she deals with the IRS and she's the one I paid them to put up with the headache and dealing with those people. If I tried to do that myself, there was no way it would ever happen. It was almost an impossible task. If you ask me would I recommend Community Tax, the answer is yes.
Reviewed April 14, 2018
Community Tax has done a good job for me. I owed a tax bill of $35,000 plus when I was overseas contracting and just got into a situation where I could not pay the taxes. I called Community Tax and found out they had a program that would reduce my tax debt to an amount that I could afford. Someone called me back and they asked me a bunch of information. I gave Eric all the information that he needed and he did what had to be done. Their original compromise was zero, but we couldn't accomplish that because I made some income. The compromise was settled with the IRS where instead of paying $35,000, all I have to pay is $1,500. Altogether, I paid $5,800 versus $35,000. It took a while but they handled everything I needed taking care of. I would recommend Community Tax if you're in the same situation.
Reviewed April 13, 2018
Community Tax got my IRS settled for a little bit of nothing. I had to give my information of my income and my bills and then they put me on this program and they sent it to the IRS. They worked with how much I could afford to pay. At first, I figured it was kind of high. It took away a lot of my income but at the end, it was worth it. If I had a problem, I would call them and they would solve it. I've completed program. The IRS composed a letter and I have two more payments with Community Tax. Overall, I am satisfied. It was a big relief. I've already told a couple of people they should call and go with Community Tax.
Reviewed April 8, 2018
I owed $35,000 of taxes and that was only before they filed my back taxes for six years. Once they filed those, it ended up being $71,000. So I sought the help of Community Tax. The enrolment process was easy. At first, I thought it was a misunderstanding because I didn't know that it's $700 just to get started with the program and then add another fee. I had pay to them over $7000 to do my taxes. But the misunderstanding wasn't their fault. It was another person who was answering the phone. But that person was no longer there. Connie, the lady who did my tax, was good as well as the lady who was over my case. But the guy, Lawrence was not so good at answering the phone calls and calling me back. I used to call this other guy's line and he used to help me more than Lawrence.
They worked with me in the beginning and they let me pay $250 for a couple of months and then I paid a little more than that. I ended up paying up $425 a month until I was done. They gave me time but then they also advised me that they want to be quick before they start going into my wages. I paid the down payment already, which was two-something for before and then the rest of $230 and by August 15th I'm done with the program. They did the service excellently. The payment was based on the income and they know how to do stuff where they know how much you can write off of something. They really help the people and I've been giving people of their number already. I will refer anybody who doesn't have any dependents and who makes good money to go through them to get their taxes done. They would advise too on how to do the taxes the following years, so you won't be in the same predicament again.
Reviewed April 7, 2018
I'm satisfied with Community Tax. I got their service that dealt with tax and they were a little slow. And every Tom, Dick, and Harry I know of was calling me but nobody knows anything. My cousin got over to one person, we stuck with him and he got us in the right ballpark. That was the only time we got some stuff taken care of. The cost was okay. As long as I got Uncle Sam off of my back. I went on and paid them off right away. The only thing was they were messing around by talking to Uncle Sam and getting me squared away. It took them a little over two years to do that little stuff. But they did it and the program worked out so far. I ended up having to pay $1,092. And that all wiped it out.
Reviewed April 6, 2018
I am so very well-pleased with Community Tax. They gave me a consultation and set me up on a payment plan. I never had any trouble with that. They took their money out when they were supposed to take it out. They handled the IRS for me. They accepted my offer and compromise. They sent me a letter, paid it and it was over. Tyler was the one who took care of me. He was a very awesome guy. They kept in contact with me. I never really had to call unless I had a question myself and I would get somebody immediately. It took about 10 months and it was done. Community Tax has got to be the best company and I'm telling everybody about it.
Reviewed April 5, 2018
I was behind in some of my taxes a few years, so I needed some professional assistance. Community Tax is a good company to work with and they were helpful and easygoing so I have no regrets going with them. They filed my taxes from 2010 up to the date and they deal with the IRS. I had to get all my paperwork and everything that was required to come up to pay all my taxes to the date. All I did was get all my paperwork and they did the rest. So far, the program is working well and they provide good help. They assist me when needed. The person that I was talking to always answered back my phone calls when I had some questions about it. I felt good working with her and I have no doubt recommending her again. I had a bad experience before and some of the other companies or people call you back when it was too late.
I haven’t heard from Community Tax lately but I know they’re going to file this past year’s taxes that way I can get current with all my tax yields. The payment plan was easy and flexible. They let me know what my options were so it works out for me fine. The cost was a little high, but any other person probably will charge me more or less and I was pleased with the service anyway. It worked fine and gave me some mental relief. I will recommend any service from Community Tax. I send them back any letter from IRS and they respond right away. I was satisfied. I would tell my friends to give them a call and let them deal with the IRS. They know what needs to be done.
Reviewed March 25, 2018
I had a lien from the IRS and I decided to call Community Tax. I spoke to many people there and everybody was fine. I had a good interaction with them and the customer support that I received was good. Community Tax resolved the problem that I had and everything was paid. I already got a friend who called them a couple of weeks ago.
Reviewed March 23, 2018
I have been hounded by the IRS for years and one call to Community Tax stopped the collection calls. The process took about 9 months, because I was making payments, but I haven't received a letter from the IRS since. My balance was around $40k and now I'm currently in a Non Collectible Agreement where I don't have to make any payments. Community Tax has been wonderful at processing my paperwork in a timely manner. I would definitely recommend to any.
Reviewed March 12, 2018
I was in hell with no money and I needed to be free of it. I went to Optima prior and I needed to put down a higher down payment before they do anything. The initial payment with Community Tax was cheaper, and I got their OIC service, the Offer in Compromise. Community Tax also does tax debt relief, tax preparation, and account and bookkeeping services, but I have mine.
The enrollment process for the OIC was fast and easy. I talked to somebody during the process and my agent did what he was supposed to do. He gave me an advice that I felt good about, and I went with it. He gave me what I needed to do and he would let me know anytime that I needed to get something. The cost of Community Tax's service was a little high, but I was trying to get out of debt, so I was willing to do whatever I can. The case is closed now, and my experience was good. So, if you're looking for tax debt relief, filing taxes, offer in compromise, or a fresh start initiative, I'd recommend Community Tax.
Reviewed March 11, 2018
I was getting my accounts held. So, I thought that I should better fix that. So, I called Community Tax. I talked to this one gentleman. He was pretty helpful and they figured that they could probably help me. Then I got to another person. They ended up sending in an OIC, Offer in Compromise. My biggest thing with Community Tax was I got bounced around quite a bit. Nobody really got back to me as quick as I would have expected.
I started the process three years ago and the first time, I went through three project managers. I'm self-employed. I'm a contractor. I have special issues. So, they needed some more information. I'd send information, but then that person won't be there anymore. It seemed like I didn't always get followed up on and then I don't do confrontation very well so I wasn't following up on anything. I was like, "I'm sure they're doing it." And still a year goes by and I was like, "I probably should be contacting them." That was when the IRS was like, "We're going to freeze your accounts." I said I needed to do something.
So, then, when they did that, the next response was instead of going with OIC, they were just gonna do a "can't afford to pay it." I don't know what that one was called. So, they went ahead and did that, which ended up causing me to have a tax lien, which then caused me not to be able to do some of the business things that I was trying to do.
So, my first OIC I filed, they requested additional information, we didn't hit the deadline. And so that got canceled and then I had to do it all over again. Right now, those OIC are taking forever. They finally submitted it in February of last year and we just got it done. I've completed everything 'cause I finally got the tax guys. The OIC was done and I made my final payment. The only thing is I asked the tax adjuster person, I got my acceptance of my OIC, but I was like, "Do I get a letter to send to the taxing people?" And they said, "We don't give you anything like that."
I'm not a confrontation person and I really like emails, and whenever I would email them, they would always call me. For me, I sometimes had difficulties understanding over the phone what they were trying to tell me. And so, I was, "I'm sending you an email because I want that something back so that when I'm telling my significant other what's going on, I could say, "Oh, this is exactly how they said it." Community Tax did help me, but it was a really long process. It all ended up great, but it was a rocky road. The hard part was I didn't know anybody local at the time, but afterwards, I found somebody who was local and that in-person thing is really amazing versus doing something online that you really don't have that inner connection with.
Reviewed March 10, 2018
My father owed back taxes and he was trying to get it down to as much as he could. When we had just started the process with Community Tax, they were talking about a different amount of money that was owed and that the process was done. That was when we found out there were two different accounts. My dad has a very common name and there was another person with the same name in California. For some reason, my father's thing got mixed up with the other person's. I was the person in contact with Community Tax the whole time and they kept calling me about the other Jose. There was even money extracted out of my account for the other person.
There was another mix-up another day with the same Jose but after that, the person that I spoke to made sure that it didn't happen again. They may have put a note in the system where they would make sure it was the right Jose and they made sure they switched everything over. They had always given me the account number as well, but I never really thought it was necessary. But I made sure after that to always let them know I was speaking for Jose in Miami and I would give them the account number.
Other than that, it was a perfect experience. There was good customer service all the time, as far as when they would call me. When I would send paperwork, they would let me know they've sent it in. They also told me that to make sure I felt comfortable, I could always call to make sure they received something just to be on the safe side so I always did that as well. There was always that contact between me and them as far as paperwork. Community Tax helped my father with the back taxes and they also did his income tax for 2016. He just received the letter saying that he has to pay $100 and keep up with certain things that the IRS asked for, like paying his taxes on time. I was very satisfied with the service we received from Community Tax.
Reviewed March 9, 2018
I owed the IRS $27,000 and I would have never paid that off or it would have taken me a long time because I work from paycheck to paycheck. So the cost I paid Community Tax was way worth it. I worked with a specific agent and she answered all my questions in a way that I understood everything perfectly. I paid the lawyer $4,500 and after 12 months, it was resolved. They took the Offer in Compromise of $70. I was amazed at how everything went through and I'm very pleased with their work and with what they did for me. I'm done with the program and I'm very excited.
Reviewed March 8, 2018
I had an issue with my taxes but I didn't have time to spend time on the phone. I wanted Community Tax to do the negotiation for the program 'cause I didn't have time to do all that back and forth and that was what the person on the phone offered. But it was amazing that he said, "Here goes my number. Call me if you have any questions, any problems." But the moment I paid, all of a sudden, that number is disconnected and I could never reach that person back.
A couple of months later, another guy called me up and started giving me a list of what they did for the $5,000. But I had already taken care of that and it was not what I asked them to take care of. I said, "Now, if you're calling to ask me for some more money, so you can take care of what I wanted you take care of, I don't want to hear it." I went up the line and talked to the boss. I told him this was bull. I could have taken care of everything else and all I had to do was call the IRS. I didn't need anybody to bill me $5,000 and do something I could do real quick.
What I wanted was somebody to sit and do the negotiation that the rep sold me on the phone. He said they could get this taken care of and save me so much money. I might have called him five different times before I said yes because I wanted to make sure I had everything covered. And every time I called, I never had to call back. He called me right away. But the moment that money and all that document went through, I could never find him again. But that was okay because I got everything recorded on the phone and documents on paperwork when I spoke to him and what this man said. I shouldn't have had to do that though. He should hold himself accountable regardless of anything else. It wasn't the company that sold the program to me. It was the sales rep. He opened up his mouth and made his promises. He got me hooked on it.
I finally got a specific person that I was supposed to be working with, and he seemed cool and like a nice guy. I talked to him on the phone a couple of times and he answered a couple of my questions. Eventually, they got what I needed done or according to them, they did. The only issue I have right now is I got a letter and an email from them telling me to send the IRS this amount of money and put this case number on it, that they would take whatever I got this year and that I should not get in trouble for the next five years and everything would be fine. But I didn't get any official documentation from the IRS. If the IRS talked to them, they would have sent some type of official documentation but I haven't seen it.
So I'm going on blind faith in what they told me and send the money to the IRS. But they're my lawyer and they've got information from the IRS, and I really would feel more comfortable if they at least turned around and said that they would send me a copy so I would have my own information that the IRS sent to them. That’s the only thing I'm leery about. I'm praying to God the IRS won't come back and say they didn't get the money or that they have no idea what I'm talking about. But right now, I'm happy. Community Tax saved me $20,000 and if that's true, I'm happy.
Reviewed March 3, 2018
Over a year after retaining them and $8,000 sunk into this firm, I have gotten nothing in the form of tax relief. I now have liens against me, credit ruined and forced into a financially crippling repayment plan. The staff are arrogant and condescending and actually told me “They’re the IRS, they do what they want.” Stay away from this firm. I felt they were more of a representative of the IRS than me.
Hi John. We are sorry that you've had a poor experience. We can assure you that this is not the way we do business, and we regret that your case has gotten to this point. I show that our Customer Satisfaction team has been in touch with you, and we have been working to make things right. Please feel free to reach out to us at 773-577-2938.
Reviewed March 3, 2018
I needed a company that was capable of doing my tax arrears and dealing with the IRS to get compliant with them. I called a few companies and Community Tax seemed to have the most reasonable price and I ended up going with them. They provided an Offer in Compromise with the IRS. The program has been completed successfully. The IRS ended up accepting my Offer in Compromise that they worked out with Community Tax. I'm just in the process now of just paying the Offer in Compromise that was agreed.
There were various agents that were involved with the case 'cause it seemed like a lot of times, I would be dealing with different individuals. But in the end, it was the senior agent who makes the final determination. Everything comes to her and she had to take care of everything for me. I was pretty comfortable working with them. But there were a few times when you kinda wonder what's going on and you get a little anxious, so you keep calling. But then, you keep getting the same answers. Community Tax needs to have a little bit more communication as far as what's going on in the process rather than the customer always having to call back to see what's going on. And as a matter of fact, like right now, I had to call to inquire about my case and I was told that someone will be getting back with me to finalize my case, to let me know basically what to do, but I'm still waiting.
But the end result is to be satisfied with the results and my results, in the end, were to my satisfaction. As long as the IRS accepted my Offer in Compromise, I'm happy, so it was worth paying for. They did an excellent job. The documentation was always on par. They just need to follow up more. But overall, Community Tax is a good company and I would definitely recommend them to my friends.
Reviewed March 2, 2018
In the past, I hired another company but they ended up being really bad for me. A friend of mine recommended Community Tax and the moment I got in contact with this company, I had a good feeling about them. I'm really satisfied with the job they did for me. In the beginning, the agents I got were really bad. But then they improved. They had a new personnel or manager that took over my case and from then, things went smoothly until the very end. The new person guided me through all the process and answered all my questions. They gave me a good payment plan, too. Sometimes I have no money to pay them. So I call and ask them to give me a few days to pay, and they worked with me. Community Tax help me out and now, I'm done with the program.
Reviewed March 1, 2018
When I called Community Tax and explained everything to them, they told me my options and I took it from there. I was behind on a few years of taxes and I wanted to get the problem behind me. The program got me relief of the tax debt I was in. I also got an Offer in Compromise which was accepted and so far, everything has been good. The person I worked lot with was very helpful. He was on it and he knew exactly what he was talking about. He told me exactly what direction to take and what to do. I did exactly that and it turned out a positive.
But when the Offer in Compromise was accepted, some other lady called me and they didn't have their records together. I told her what has been done and then she called me back later on to say that she saw it. The lady may have gone on vacation and she was doing approval for somebody else. There was a lack of communication on their part. But other than that, everybody was good. They were professional with it. The cost was also pretty fair for the service. Now, all this tax debt is off my back. It's a great, big relief. I don't owe them now as long as I keep filing in a timely manner.
Reviewed Feb. 27, 2018
Community Tax took a $17,000 bill from the IRS and converted it to a settlement for something like $38.60. I thought the fee was high but the resolution was good and I was very pleased. They did exactly what they said they were gonna do. Today, you can't count on that and I certainly would recommend them. Everybody was super nice, very patient and understanding. The first guy I dealt with was a salesperson and then they put me with a person who could do the work. The second guy I worked with was an attorney. They were very low-key and reassuring and I had a very good experience. I haven't gotten the final IRS resolution letter but they said it takes a couple of months, and I got that they were considering the offer which I was told was a good sign.
Reviewed Feb. 25, 2018
The first guy I worked with at Community Tax was good. He set me up for the tax debt relief program and I got some really good results out of there. He communicated real good too. But then they sent me a letter stating that he quit. But I had a new agent and it worked out for the good. He was very professional with what they do. Community Tax worked with me on the payment plan. They came up with an amount and we mapped it out such that I would drop a payment every two weeks. It panned out real good. They pulled all my files and came up with some deductions. It worked for me so they are pretty good at what they do. They do good work and I was very happy with them.
Reviewed Feb. 24, 2018
When I initially spoke to Community Tax, the rep was very friendly and personable. Then dealing with Evan was fantastic top to bottom. There was a fee for jumping into their tax relief services and they were very open in communication about the cost and the fact that even going through this process, I may not change anything. I appreciated Evan's upfront honesty. The Offer in Compromise took 16 months to come to a resolution and the process was seamless, in terms of the work that they put forth, the communication that Evan had with me, and the data and information that I had to get back over to him.
I also spoke to Evan after everything was said and done. I wanted to do tax prep with them but I had somebody on the tax preparation side call me that was really aggressive. I contacted Community Tax and brought up the issue then the vice-president gave me a call and reached out. I thought that was absolutely phenomenal. 15 months of somebody's best efforts and the most wonderful experience I ever had was about to be destroyed by a five-minute phone call. It was amazing how he quickly he caught on to that information. He jumped on it and said, "We're looking to improve. How do we do it?"
I was very impressed with the way he handled it. It's not often that a VP contacts a client and apologizes about a bad experience and say, "Would never have known about it if you guys hadn't contacted me." That's how you close the loop. He did what I feel any company would do to keep a client and I'll do business with Community Tax for as long as I'm able as a result of his call.
Reviewed Feb. 17, 2018
I discussed with Community Tax what the issues could be signing up for their debt relief program. They did a background check to make sure there was nothing there other than what we discussed then they proposed what they could do for me. But I was very dissatisfied with my tax agent. I kept feeling that I kept getting blown off. I have questions still and I left them messages because nobody would return my call. I'm at the point right now where I could have made a really big bad mistake of choosing the wrong company. This is ridiculous and I'm thinking of finding somebody else.
I never had one person that I would ever talk to. I would have 30 different people that I talked to over the timeframe. I'm constantly having to go from the very beginning to where I am now with every one of them. I told them years ago that I wanted them to continue doing my taxes so that if there was an issue, they got it. I've been after them since January to get my taxes taken care of but I've yet to hear back from any of them. And I feel that they don’t listen. They have a pre-conceived notion of what they're going to do and they will turn any conversation and anything that I have to say or offer into what will suit them and not me.
And from day one, I thought their cost was too expensive. The price that we agreed on, I even ended up paying extra for down the road. It was always that they needed $500 more to do this or that. It upsets me and I don't believe the job is done yet. I can't get a return phone call to get anything done and it's to the point now where I don’t have time anymore to play with them. What we agreed on from the beginning has not been met so what they feel they've done is all they're gonna to do.
Last time I called them was last Saturday. Since I'm not going to contact the person who prepared my documents, all I'm going to talk to would be somebody who answers the phone and has access to a computer file. And since I'm not talking to anybody that has any way of taking care of any of the problems, I never know when or if any of the problems that I brought up are ever going to be addressed.
I'm so frustrated right now and would tell people to go to somebody else and should not even think of going with Community Tax. Value-wise, the only thing that I got a response from them, from the very beginning was, "It's not as much as if you had to pay all the tax." For example, they would tell me that they were going to charge me $5,000 to do something but if I would have to pay my taxes, it would have cost me $25,000 so they were saving me $20,000. But they didn't save me anything and I'm still spending money.
Hi Aaron. We are sorry that you've had a poor experience, and we regret that your case has gotten to this point. I show that our Customer Satisfaction team has been in touch with you, and we have been working to make things right. Please feel free to reach out to us at 773-577-2938.
Reviewed Feb. 16, 2018
I had some back taxes that I needed to get taken care of and Community Tax is helping me with that. They've been good to me and everything has been outstanding. They helped me tremendously and I'm going to use them again on my 2017 taxes. I was recommended to them by a friend and I'd tell others to use them too.
Reviewed Feb. 13, 2018
I had a tax problem so I sought the assistance of Community Tax for tax resolution. I just called them to sign up and they did all the work. The program is over now and I don't have to pay as much taxes. They were just real helpful with everything else. They made me feel right at home -- nice and comfortable. It was good customer service. They did a good job for the most part and if a friend of mine had the same problem I would recommend them to Community Tax.
Reviewed Feb. 11, 2018
To get my tax together, I went with Community Tax because they aired on the radio that I listened to. But I found out later that I shouldn’t have gone that way and should have gone with a Truckers Professional Tax instead. There was lack of communication and there was a lot of my information that they lost so I had to resend things like 6 times before they actually got it. I also don't really think they read and saw my texts when I sent them my information.
The government said I owed $30,000 and when I sent Community Tax my check information, I thought they just wanted to redo everything but they pushed for a compromise instead of doing my taxes to make sure that it was done properly. They called me and told me I owed the government $4,000 and I was confused because I make $25,000 in a year. I wondered how that was possible so they redid the taxes and said I broke even. I felt like they weren’t doing it right.
When I talked to their agent on the line, he seemed like a pretty nice guy. When I told him my concerns, he reevaluated but the problem that I had was that I was talking to one custodian before him. The new custodian had to check up things with me to get everything onto par. As far as making payments, I took the opt-out because it made me a weekly payment to add up to the amount. And any problems I had like not making a payment for that week, they worked with me or pushed things back in. But people calling me out of the blue about stuff told me on a regular basis that I was being overcharged.
But as long as I had the IRS off my back, I was happy with that. I'm going to have somebody else look over my stuff again though because I don’t feel Community Tax knows 100% about truckers tax and the deductions that truckers could have. Also, they're expensive. The timeline it took for them to get my case done and close it, was long but it wasn’t their fault because the IRS had their own timeline.
Reviewed Feb. 10, 2018
Community Tax helped me out with some IRS problems that I had. I felt comfortable calling when I did and I availed of their tax preparation services. Their people always answered my calls and answered the questions. Whenever I couldn't reach them and I left them a message, they always returned the calls. I'm pretty happy with them for whatever they did. I owed to the IRS about $70,000 and they saved me more than 50. They helped me save a lot of money and saved me from the stress. They were pretty good at what they did. From now on, I'll be using them for my tax preparation and I would tell anybody who needs help with these kinds of things that Community Tax would be the best company to try.
Reviewed Feb. 6, 2018
We're in the construction industry. When the market collapsed back in 2008, we got into a bind with our taxes over the next seven years trying to get caught up. We wound up owing about $165,000 over that seven-year period. Community Tax negotiated the settlement for us. We found them online. We checked out the reviews, people like ConsumerAffairs posting other people’s reviews, and Community Tax really had a great track record. We called in, and we were assigned a paralegal.
After all the information was generated and sent, Daniel got involved. There were several data entry people initially. We tried to keep most of our communications with Daniel because we felt like he had the best rapport with us. That was where our comfortable level was. He did a fantastic job for us. They saved us $100,000. That helps me sleep at night. I probably won't feel that sense of relief until I make my final payment on the debt, but knowing that there is a payment plan helps. It's a little less stress. I'm not looking over my shoulders and wondering if the IRS is going to freeze bank accounts or anything like that 'cause they have so much power.
The IRS has their own timeframes for everything. We sent in our initial payment back in April of 2016. But we didn’t understand what compliant meant the first year. It took us a year to get compliant. We delayed the process by not knowing what we were doing for a couple of years. It took us five years to get the offer in compromise settled and agreed upon. We got out final letter of extensions on the offer in compromise stamped dated December 27th. We are now making payments. Though there was not a lot that Community Tax could do on the payment plan as they were kind of hindered by whatever the government said we had to do, they worked out a fixed monthly payment process of that $75,000.
Initially, we thought that their cost was a little steep, but they didn’t come back and charge us for being two years non-compliant while they stuck with their initial payment for their services. It wound up being very fair because we took so much of their time. If one wants to be able to sleep at night, and know that there's someone in their corner that is taking care of everything as their front line of communication with the IRS, walk with them, be with them through the entire process, do the best they can to get them a fair settlement, then Community Tax is who they need to use.
Reviewed Feb. 1, 2018
I was in trouble for quite a while, and it had been bothering me for a long time. IRS sent a letter to the accountant at work, and he contacted me saying that they wanted to take $300 something. It was crazy. It didn’t leave a lot. I got a lot above my head between my kids and just living expenses. It didn't seem like it was going to work very well. I didn’t know any other way to resolve the problem other than trying to get help because if IRS did that, I would have to get another job, and this job keeps me plenty busy. I get a lot of overtime from it.
Community Tax straightened me right out. We did an offer of compromise, and they walked me right through it step by step, told me what was going on, what I would expect, and what I would have to do to do it. It took a little while - close to two years from the time I received the letter of wage garnishment until the time it was resolved. I didn’t think I was going to get it through with it. If it don’t work, they were going to come lock me up, and I won't be able to see my kids.
Then before I knew it, they said they accepted the offer. I received confirmation from the IRS saying that I had a probation period that I had to go through for the next five years. I got to make sure I'm filing and paying on time. Then they said it was going to take up to 120 days to pull it. They had a federal lien on me for my vehicles, etc. I haven't received anything that the federal lien was off, but they said it was going to take a little time. Now, it's just a matter of waiting on that part out, but I got everything else straightened out. I was really happy and relieved.
I must have spoken to a dozen different people from Community Tax. It seemed like every time I got a call or made a call, I was talking to somebody different. But they were all great. Every time I had a question, I'd give them a call, and they'd help me right out with it. They told me not to worry and just keep going the way I was going. They'd pull my file right up. They know what was going on and what papers I was talking about and everything else. They really helped me out, especially when I get something from the IRS and wasn’t sure of it. They put my mind at ease about what was going on every time I called up.
Anybody who would ask about any tax issues or problems with the IRS, I'm definitely going to refer them to Community Tax. I owed $70,000, and when all was said and done, I must have paid about $11,000 of it. It was a big help, and that was a lot less worry. It's amazing how much just your thoughts running through your head day after day after day for a long period of time could affect you as far as what you know and don’t know, and what you can and can't do. I'm glad I called Community Tax because I was in a position where I didn’t know which way to turn.
Reviewed Jan. 31, 2018
I saw Community Tax on TV and I said, “Okay. Let's try. Let me make a call and see what's going on.” The lady explained it to me and then I explained to my husband and he said, “Let's go.” Sometimes you don’t trust in companies and it's not easy to say, “Okay. Let's do it with these people.” We were a bit scared but everything was fine. My husband owed too much money on taxes. It was a big problem and he’s happy with Community Tax because they helped him a lot. The Community Tax agent did everything they had to do. They did a great job. We started a year ago and they say it's done already but we're waiting for the letter from the IRS so they can say it's done. The cost was okay and we’re happy. I can recommend them to any friend. They have to call and make an appointment and try.
Reviewed Jan. 30, 2018
Community Tax helped me work out a resolution for my internal revenue payment, and the experience was wonderful. I had some problems with my federal taxes internal revenue. I was not in the financial position to pay over $10,000. As I began to research, I came across Community Tax and thought I'd give it a try. When I talked to the first young man, he was very pleasant, very professional, very personal. So that was what swayed me. He sent me a contract and I looked over it. He gave me time. Once I was satisfied, I signed the contract and sent it back. He walked me through step by step by step.
I dealt with three people, and I never had a problem. There's the person who walks you through the beginning stages, the middle one, and the end. They've been nothing but great - professional, friendly, and treated me as an individual, not as a conglomerate while I dealt with it every day. The door was always open if I had questions or concerns. If they weren't available right then, it was never over 24 hours before someone contacted me back, so we stayed in the loop. Oftentimes, if you find things on the internet, it can be a sham or they're going to be too slow. I won't know what's going on. But none of those things occurred with Community Tax. Perhaps it won't work out for someone else, but it worked out for me. I was very pleased with the experience that I had with Community Tax. They took a burden off.
Reviewed Jan. 29, 2018
Community Tax is a good organization. They're people that'll help you get your life back and give you a second chance. They helped me settle with IRS. The enrollment process was easy and everyone was great. They were on top of everything. Ryan kept in touch with me and I was able to talk to him and figure out what I needed to do since I was getting solicitors and I didn't know how to handle them. There were times that I couldn't pay and they worked with me to make sure that my payments were fine with them. I started my payments last month and I have until June to finish payments. Community Tax helped me resolve everything and fix my life. If someone would ask me about the same situation I was in, I would recommend them.
Reviewed Jan. 26, 2018
I had an outstanding IRS debt that I couldn’t afford to pay and I had Community Tax help me with it. They were the first one we saw when I and my dad googled tax relief help online. I had to provide a lot of proof of what my income was. The whole process took two years for them to come to a settlement. And it was a little bit longer because, in the whole process of it, I have had to maintain a certain amount of income. But it wound up working out and they came to a settlement offering and it was very good. I owed a lot and I paid nothing. We paid them for their services because they could get in direct contact with the IRS and they could make the settlement proper.
The people at Community Tax were all professional. I talked to a couple different agents over the course of two years and they were accommodating. And every couple of months, they gave me an update on what was going on with my case. So that was cool. I knew that my money was not being stolen from some lawyers. Their service was expensive, but paying them compared to paying off what I owed to the Internal Revenue Service was a no-brainer. It was amazing. They helped me out really good, and I had a wonderful experience.
Reviewed Jan. 21, 2018
I had a lien on my tax record and Community Tax made me free of financial obligations from the IRS. I was relieved of all my tax debt. They were able to create a plan for me to help me pay out. I will tell my friends about my good experience with Community Tax.
Reviewed Jan. 16, 2018
I got Community Tax after reading good reviews about them. They said that my unpaid taxes was $64,000. Their enrollment process could've been a little bit more streamlined though. I paid a $500 fee initially for them to review my case and then it wasn't until a couple of weeks after that that they told me what the actual fee was. That part was a little bit unpalatable, but after that, it was pretty much like clockwork. They were able to get an offer in compromise. I had to make payments every two weeks and the initial payment they were asking for was a little bit higher than I was comfortable with. They accepted a smaller payment.
At the beginning when I was making payments, it was difficult to get my hands on someone and to get my questions answered, but once my fee was paid in full, it was escalated at that point and there was a marked improvement on how they interacted with me. Everyone whom I've spoken with had been very professional and accessible.
There were a couple of glitches while I was making my payments every month. There were a couple of cycles that had gone past where they had made a payment, and I had to call them back to find out what was going on. I waited for them to discover that it was an error internally. In addition, there were some additional disclosures after everything was done and I wish that part had been explained a little bit earlier in the process.
Now, my offer in compromise has been accepted by the IRS. I'm extremely happy that what I wound up as my settlement for the IRS was about 3% of my original bill and I have until May to make my final payment. I've gotten rid of that unpaid tax bill that was hanging out with my head. It had gotten to the point where it was nearing the time where I was potentially going to have either a tax lien or a garnishment. Overall, my experience with Community Tax has been very good.
Reviewed Jan. 11, 2018
I paid them over $6000 to settle my Tax Problems. There was no settlement ever made, they had me deemed uncollectible. That means they just put it off till a later date till I am collectible. That was not a solution. Because the interest keeps going. Very dissatisfied. So as I’m concerned. They stole my money!
Hi Charles. We're so sorry you feel this way, and we would like to do whatever we can to help, including taking another look at your case. Could you please reach out to us at 773-577-2938 or CCS@communitytax.com? Thank you!
Reviewed Jan. 7, 2018
I have been getting a lot of advertisements from different tax services saying they could help me. I went to the Better Business Bureau and Community Tax came with a 4 or 5 stars excellent thing. They provided me with relief of my taxes. The enrollment process was really easy and simple, and they were very nice. They kept in touch with me and they let me know what was going on. When I called and asked questions or had concerns they were right there for me.
I'm in the process of settlement and the program's working fine for me. All I had to do is send them a money order for $50, and they said it would take 30 days for clearance. I didn't have to pay $50 for 2006 up to 2009. I only had to pay $50. It was a great experience. I was down and really worried about what I was going to do. I was worried about them garnishing my Social Security. I prayed and prayed, and Community Tax came through for me. They made me so happy. They lifted a weight off me. I was so grateful for them and I will recommend Community Tax to anybody. As a matter of fact, I already did to some people.
Reviewed Jan. 1, 2018
I was looking for some help with my income tax debt. Community Tax had a great service and they helped me a lot which I appreciated. Their enrollment process was good but it took forever because the IRS took longer to answer. The cost was half the money I have to pay for my situation so it was good. I've already completed the program and I just have to take some money for my deal with them. I’d recommend Community Tax to my friends.
Reviewed Dec. 29, 2017
Community Tax was cheaper than other companies. I applied for their tax debt program and the enrollment process went well. The agents from Community Tax were really nice and they were with me all the way. The program worked really good, too. They helped me save money and they were worth what I paid for. It has been great working with them and they took the pressure off on me. Community Tax is a great company, and I'd tell my friends that they’re the best one to go with.
Reviewed Dec. 27, 2017
I had back taxes and Community Tax said they took care of people in Iowa. They needed $599 to take care of the lien on my full security check, and they got that. It never went through until a year later. And then they wanted another $4,200 and something to get things going. I was disappointed at the time lapse. They told me it would take six months, but it took a year and a half to get things settled. They got the job done but it took them three times as long as they’re supposed to.
Also, I had four agents but they gave me the runaround. When I call them up, they passed me on to another person and then to another one. One person should’ve stuck with me through the whole procedure, and I should've gotten somebody that could speak English. Additionally, I didn’t understand those lawyer stuff. The normal public wouldn't know what they were talking about. And to me, they were talking in circles around me.
We regret that you had a poor experience, and it is absolutely not indicative of how we do business. I also show that we were able to resolve your tax balance in a settlement with IRS for $1! While this is a great resolution, we apologize that the experience getting there was lacking in any way. We'd like to see what we can do to help make things right. Please reach out to our Customer Satisfaction team at 773-577-2938. Thank you!
Reviewed Dec. 23, 2017
Every time I call Community Tax, it's impossible to talk with the person who is dedicated to resolve an issue. I understand the situation but I mainly talk with four different people explaining exactly the same thing. And some of the people are not well-trained and have no clue about what I'm talking about, or very slow and I have to wait. But in general, some of them have knowledge.
Reviewed Dec. 22, 2017
I had tax dating back to 2005. I wasn’t financially able to pay them because of medical bills, and the interest rates kept piling up. So, I sought help from a tax relief company out of Florida, and they ripped me off really bad. I paid them a lot of money, but they didn’t get any results for me. Because of this, I was scared of going with Community Tax, and I explained to them what had happened to me. The man guaranteed me that they wouldn’t be that way, and they didn’t. I explained to them that I couldn’t pay the IRS, or them. So, set it up where I was able to pay them.
I explained to them that I have went through this before, and wanted to resolve it. I sent the paperwork to them, and they told me that they looked at it. So, they’ve seen what I was telling them about my medical bills. They worked with me, and they were able to get an agreement with the IRS, which I could never do. They knew how to get the paperwork up, and were able to get a compromise for me. They helped me. And if I had a question, I just called them. However, sometimes, I get people who don’t speak good English. Other than that, I’d recommend them.
Reviewed Dec. 21, 2017
The IRS Was on my ** saying I owed them a bunch of money. So, I was looking for somebody to give me some helping hand with what I was dealing with. Community Tax did me all right, and they resolved it for me. I’m good to go until 2018, and I’m going to have them do my taxes this year so I don’t get in the same jam that I was in.
Community Tax Company Information
- Company Name:
- Community Tax
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 17 N. State St., Ste. 1800
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60602
- Country:
- United States
- Fax:
- (888) 616-8850
- Website:
- www.communitytax.com
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