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Community Tax Reviews

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Edited by: Tammy Burns
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About Community Tax

Founded in 2010, Community Tax offers tax resolution, tax preparation and tax assurance across the nation. Its team of tax attorneys, enrolled agents and certified public accountants (CPAs) is empowered to represent clients in front of the IRS. Potential clients can request a free consultation before beginning the process.

Visit www.communitytax.com
Pros
  • Ongoing support available
  • Spanish-speaking services available
Cons
  • Not all pricing information published

Community Tax Reviews

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    Page 6 Reviews 525 - 675
    Verified purchase
    PriceStaff

    Reviewed Dec. 20, 2017

    Community Tax did a good, decent job for the taxes I owed back. They got a hold of the IRS, worked for me in between, then for me and the IRS. It was hard to get a hold of their people at times but that was probably my own fault. Still, the cost was good for the service they gave. Others should check Community Tax if they would and use them if they want.

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    David increased rating by 4 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with Community Tax, David increased their star rating on March 12, 2019.

    Updated review: March 12, 2019

    I had an unfortunate experience in Dec. 2017 where I received a letter that caused me to leave a very negative review. Shortly thereafter, I was advised of the error and it was explained to me what had transpired that caused me to receive the letter. I was also asked to please allow Community Tax to continue to which I hesitantly agreed. Now, I can say without pause. I AM VERY GLAD I DID! They did everything they said they would! I had a 6 digit issue that they got resolved for peanuts!! It took a while but that was no fault of CTS, the IRS is never quick. I definitely recommend Community Tax Services!

    Original Review: Dec. 17, 2017

    An absolute waste of time and money! Paid them $5000.00 to resolve a $94000.00 tax lien and after about a year and a lot of non returned calls, they pat themselves on the back for a job well done, sending me a letter saying congratulations, they are done! Problem is that the only thing that has changed for me is that I get regular demand letters from IRS that I was not getting before! The lien is still there, not a penny different and I have NOTHING to show for the $5000.00 I paid them! Just a bunch of crooked, lying, lawyers and legal aids! BUYER BEWARE!!!

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    Response from Community Tax

    Hi David. We are sorry that you've had a poor experience. We can assure you that this is not the way we do business, and we regret that your case has gotten to this point. I show that our Customer Satisfaction team has been in touch with you, and we have been working to make things right. Please feel free to reach out to us at 773-577-2938.

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    Customer ServicePriceStaff

    Reviewed Dec. 17, 2017

    I was self-employed for a while and my back taxes started piling up and I found myself not able to do the estimated taxes. A friend told me to try Community Tax. And so, I called them for a free consultation and they were very good at explaining to me how the process worked and I took a chance. The two companies that I had tried locally were professional businesses, but they did not give me that personal attention that I felt I needed to feel secure while exposing my personal finances.

    I had a very good relationship with Community Tax. They were cooperative, efficient, and very pleasant to deal with. Any problems that I had, whether they were short term or long term, they handled it in a professional manner. And I felt that I could trust them with something that I had on my chest for a while. They got me a resolution for my tax debt for 45 years so that I could pay the tax debt and still have a life. The cost was more than adequate. I was rather surprised that I was able to settle such a large debt. Looking at the financial fees of the company and IRS, I still came out on the better side of the deal. I would use them again and continue to use them if I find myself in any need of help with a tax issue. Give them a call. You have nothing to lose but your headache.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    I had a tax problem and I checked Community Tax out. Then I called them and gave them information, and they took it from there. I was in the program for a year and they did a delinquent tax thing for me. They were great and they got a lot of the stress off me. They work with you and I would tell others to give them a try.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 14, 2017

    The IRS said I owed $40,000 and that they were going to be taking money. I called Community Tax and they took care of it. They talked to somebody and they said that I could qualify for some government program and I wouldn't have to pay all those taxes that I owed. Dealing with them wasn't difficult. They will call me if they need something from me, and if I had any questions, I could call them and they would answer my questions right away. There was one point where we were getting pushed for time because there was some information they needed from me that I didn't turn in fast enough. They called me and let me know that I needed to get it in before the deadline that they had set, and I did. Everything was good and they did a great job.

    Community Tax walked me through everything and told me exactly what I needed to do, which I did and they worked it out. I had to pay them $5,000, but I only had to pay the IRS 500 bucks. Everybody I talked to had a good attitude. They really tried to help me with this, and they did. Nobody said that they were going to do something and then didn't do it. Everything I got was correct and they did what they said they were going to do. I've already told a couple of friends to call them and I gave them the number to call. As a matter of fact, I'm going to have Community Tax do my taxes every year from now on.

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    Terry increased rating by 4 stars.
    Customer Service
    After a positive interaction with Community Tax, Terry increased their star rating on Dec. 14, 2017.

    Updated review: Dec. 14, 2017

    I am retracting my latest review to a 5 star positive response. I called Community Tax Relief to help resolve a Social Security debt. When I first called there was a miscommunication between me and the salesperson. I didn't make it clear enough that I had a social security issue and not an IRS issue. Because of that misunderstanding I made a bad review on them but after talking with them and making them understand the situation they have done the right thing. They are going to refund my entire payment along with what paperwork they have. To me this was a perfect move and great customer service. I am sorry for the misunderstanding and I take full responsibility and not them. Thank you Community Tax for doing the right thing for me even though I messed up. Remember, when contacting a tax relief company make sure it's an IRS issue and nothing else.

    Original Review: Dec. 9, 2017

    Hired Community Tax relief for a SS matter. I owed the IRS 2600.00 and SSI 19,000.00. After 6 months of hearing 0 from CT, the IRS is going to levy me for 2600.00 and will take my SS payments and leave me broke for 2 months. Thanks you rip off! I paid CT 4,300.00 for a CanNot Pay status. I'm paralyzed and have a terminal disease. I could have paid off the taxes with that. CT told me not to respond to the IRS. What another mistake. The only response I've heard from them is a flippin' text telling me to get ready for another 445.00 payment or when I get another notice they tell me it's all okay. Well it's not okay. I've been ripped off. I feel like putting a bullet in my head right now. They could give a ** too. Do not hire Community Tax for your relief. And I know this comment will not make it to their comment section. 4.8 stars... my **.

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    PriceStaff

    Reviewed Dec. 8, 2017

    My tax was almost at $30,000, and I knew that I couldn’t afford to pay them. So, I sought help, and JK Harris Tax, one of the companies I went with, went out of business after I’ve paid about $1,500. I’ve also paid half of the money to another company, but they couldn’t do anything for me either. So, I said that somebody has to be out there that can help me. Community Tax was the third company I went with, and so far, so good. My agent, Jennifer kept me posted on what was going on or what I have to do, and she did a good job. Community Tax did what they said they were going to do. They helped me a whole lot, and I would recommend them. Year hear what they can do on the radio, but there’s more to that, and you’ve got to give them a chance. It cost me $4,500. But, compared to what I owe, I can’t beat that. Also, you don’t have to pay them straight up. I’m making $175 payments on it, which is reasonable.

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    Customer ServiceStaff

    Reviewed Dec. 7, 2017

    I have had the fortunate opportunity to work with Tax Attorney, Mr. Daniel ** who has been a lifesaver for me in dealing with my tax issues with the IRS. His service has been attentive and professional in assisting me with solving my tax issues with the IRS. Mr. ** always takes my telephone calls and answers questions with consistent and logical answers. Thanks to Mr. ** I was able to solve my tax issues and would highly recommend him to anyone who needs professional and consistent help.

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    Staff

    Reviewed Nov. 25, 2017

    With the things they got, it seemed like Community Tax was a good company. They did great for me and they were able to successfully resolve my issue. I would like to thank them that they were there to help me out.

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    Customer Service

    Reviewed Nov. 14, 2017

    I heard about Community Tax on a radio advertisement and I wrote down the number. I called and tried to see if I could qualify, and I did. It took about a year and a half to solve, but they were very generous and I could make monthly payments. I paid it off and I got the approval letter for a settlement from $52,000 down to $500. Their attitude was great when I spoke to them over the phone.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    I owed back taxes so I decided to connect with Community Tax, who I found on the internet and saw had good reviews. Their representatives are very helpful and understanding. They're always there when you call them for help. Overall, I would recommend them to anybody who has the same situation I had.

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    Staff

    Reviewed Nov. 8, 2017

    I was so hopeful about working with this company during my initial conversations which were exactly 2 years ago. I spoke with someone who made me feel like within a year (October, 2016) my back taxes would be settled for “around $500”. At that time I thought it seems like awhile but it’s totally worth. Now I’m even a year past that. I have spoken to many people from the company within two years, sent and resent many of the same documents and am now in a serious amount of debt that’s leaving me in tears. I received notices from the IRS that I was told not to worry about. Just recently I have received notices of intent to seize and haven’t heard back from Community Tax.

    I now owe just under $25,000 to the IRS which I set payments up for today to avoid more trouble. This is on top of thousands I’ve spent working with Community Tax. I’m so disappointed but mostly scared and upset. Very unsettling feeling. I wish I would of applied the money to my tax debt in the first place but I was a believer. I gave two stars only because many people I spoke with were kind but I feel then miscommunication between the departments must of gotten me here. The most convincing person I spoke with has since gone silent and I felt he sounded like a trustworthy person. I don’t have a dime less off what I owe. I’ve just added around $6,000 to my debt.

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    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    Just want to commend Evan **, Ea, for His follow up on our tax case. I was all worried & stressed over the letter I received from the IRS. He just took all the worries away, since he followed up ahead of time to make sure everything was in order with no surprises. He is just very good in helping us navigate the complexities of taxes. If you want someone on your corner, Evan ** is the one you want to represent you. He looks out for your best interest without breaking the rules. We are not done yet, but we are on the right track. Thank you, Mr **.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2017

    We started a little over two years ago with the service. After hearing a ad on a local radio station my wife called them since we had both state and federal tax issues. She paid $600 which was later called a start up fee and ended up paying about $9000 in total. During the time we were making payments my bank account had a lien placed against it three times. We called Community Tax and were told we could miss a week but had to keep up on our payments when asked about the state lien. Little was said except that they were working on it. In the last 6 months my wife's check has been garnished by the state.

    We received a IRS letter about a collections hearings recently so we contacted both the State and Federal agents and found out that they had little contact with the state and we received all the communications they had which was also very little. It looked like the agent would contact them and our manager, we had 9 different ones, would get back to him in 4-6 weeks. This led to missed deadlines which has us now looking at a collection hearing. From the paperwork we received the last contact that community tax had with the IRS was in the first part of July. It is now the end of October.

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    Contract & TermsStaffTransparency

    Reviewed Oct. 22, 2017

    I needed to talk to someone and I called Community Tax. I listened to the initial sales pitch and I decided it was okay. The guy that I talked to at the beginning worked with me and he helped me understand the process and what I was getting into. He also made me feel that I was talking to somebody who was honest, which put everything in perspective for me and made me feel comfortable. If it wasn’t for him, I probably wouldn’t have continued to work with Community Tax.

    The intermediate people who collected the data and walked me through the entire process were accommodating and easy to communicate with, too. The IRS accepted the terms that we had and my rep told me that he was going to follow through with a couple of final questions and then I was going to close the loop with the IRS and be done with it. He bought the whole thing to a successful conclusion and I'm very satisfied.

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    Staff

    Reviewed Oct. 19, 2017

    We had a tax problem and we had to fix it. With Community Tax, I feel so much better. Their reps are nice. We're almost over with our resolution. They have to send me one letter and that’s it.

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    Customer ServiceStaff

    Reviewed Oct. 16, 2017

    I reached out to Community Tax for my income tax concerns and I felt very comfortable. They took the bull by the horns and have done a great job so far. Their rep Derek has good communication and when I call, he calls or emails right back and tries to get an answer for me. I’m very happy with Community Tax although I am still waiting for them to finish what they’re supposed to be doing.

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    Staff

    Reviewed Oct. 14, 2017

    I went online and checked some things because there are a lot of tax companies that doesn't really do what they say they're gonna do. Community Tax seemed to be pretty reputable. I’m still in the middle of the program because Community Tax is working on an offer. I was in a big jam and they've been taking care of my tax for the last couple of years. I dealt with one representative who gives me other people to talk to. He’s an older guy who's been really good to me. Even when I talked to some other sales rep, he always gets back to me to let me know what's going on. He is very knowledgeable. Community Tax is a good company and I like them.

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    Staff

    Reviewed Oct. 9, 2017

    I worked with Community Tax because I had a whole lot of tax that I owed that I could not afford to pay. Everyone I spoke to from them was very polite and professional and I really enjoyed working with them. It's been a great experience. They're still working on it and we're almost at the end. Now I had less stress from continually getting letters from the IRS. If I hear anybody with some tax issues, I would definitely recommend Community Tax.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 29, 2017

    I was having a tax problem with the IRS that's why I sought the help of Community Tax. I had a great experience with them. They were very helpful and explained everything. I called and one of their rep helped me out. He always called and followed up my case. Everything went well and very successful. They were very good people. I would definitely recommend them to my friends and family.

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    Staff

    Reviewed Sept. 20, 2017

    I was having an issue with my tax returns and I knew I was a victim of identity theft. IRS was coming at me about that and they were saying that I owe an outrageous amount of returns. They tried to tell me that I was in another state and I made over $90,000 some that year. It wasn't me. I was in the military during that period and I wasn't even stateside at that time. I was in a war. After going through that with the IRS, I decided I need a voice because I can't win with them. And then, so I was tallying the taxes, and they were coming back with all kinds of stuff. I was driving and I heard the infomercial of Community Tax and I decided to give Community Tax a call.

    The process took a while but I didn't know it would take almost three years. When we first started, they wanted $5000. It was OK and we pro-rated it. But now it came down to it and I want some results. They let me know it was a definite process. It wasn't them and I have to be patient, which I was. I was getting letters from several other agencies but I'm already invested in someone else. It was very nerve-wracking. Once upon a time, they froze my account and I had bills due. I called Community Tax that morning and by the afternoon, my account was unfrozen. They were great and the team was very professional and knowledgeable. They made sure I understood what was going on and kept me informed for a while on the process. I would recommend them to others if I know of anyone that's going through the same thing that I was going through. They were truly a blessing, they are genuine and I'm glad that they were my voice as far as dealing with the IRS.

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    Punctuality & SpeedStaff

    Reviewed Sept. 19, 2017

    Benjamin, was very helpful and filled out all of the needed paperwork for me quickly. He also and answered all of my questions. I appreciate all the work he and Michael are doing to help resolve this tax issue for my husband and myself.

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    Staff

    Reviewed Sept. 16, 2017

    I had a major tax issue that I needed to resolve. I just went by the Community Tax commercial and it sounded like they could help me with what happened. I had a job where I was handed a 1099 after I was hired and it was a job under the table. I'm being paid cash to help a guy and then he 1099'd me and it was a lot of money. When tax time came, the government gave me a bill stating I owed $12,000 in taxes. I just wanted to fight it and I'm still fighting it. I paid $5,000 or $6,000 dollars to Community Tax and they did nothing to help me. It was a really bad experience.

    Another terrible thing happened and Community Tax wasn't able to help me with anything after paying all the money to them. They told me, "Your debt was ruled uncorrectable by the IRS." I told them it was okay and I got to wait out 10 years and the tax debt will fall off from my record -- the tax lien. They didn't tell me that the IRS can just change that. IRS decided this year, "Well, you made a little bit more money now so it's correctable again." The IRS is going after me again. The $6,000 that I paid to Community Tax was just an absolute waste of money because they didn't counsel me on the fact that the IRS can just change that ruling.

    I literally threw $6,000 out the window. One more problem is I'm trying to find another company or another accountant to help me with this same situation and Community Tax is still the power of attorney so all my IRS paperwork goes to them and they don't tell me when they get it. It's just an absolute disaster. Those people who worked with me were nice. I started with one person and I felt we were developing a relationship and by the end, I had other people working on my case. I’m very dissatisfied and I’d love to somehow get some of my money back but I don't know if that will ever happen since it’s been a long time.

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    Response from Community Tax

    Hi Jeremy. We are sorry that you've had a poor experience. We can assure you that this is not the way we do business. We'd like to take another look at your case and see what we can do to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938, or email us at CCS@communitytax.com? Thank you!

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    Reviewed Sept. 15, 2017

    I was behind in my taxes and the guy that I dealt with told me that Community Tax can fix my taxes for me so I went with them. Everybody was nice and they helped me out. They called me when I needed to be called and sent me a letter when they needed me down there. I competed the program and I just have to pay a bill to the IRS before December the 13th and once I get through paying that, it will be a success.

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    Customer ServiceStaff

    Reviewed Sept. 14, 2017

    I read that Community Tax can help out with the IRS stocks and for the problem I had, they were the only company that I trusted and worked with. I completed the program and it worked out, but we had challenges here and there. In the beginning, they were very nice. I was interacting with so many people and sometimes it seemed like nothing was working out 'cause of the letters that I was receiving from IRS. But all of a sudden the last person I worked called me after I was like giving up. She told me that the guy I was working with was no longer there and that she's going to work with me. Then it just happened, while I was working with her, things worked out well. I'm supposed to pay in two installments. I sent out $100 already, and must send another $100. Overall, I'd recommend them 'cause people out there have problems but they don't know where to go and what to do.

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    Staff

    Reviewed Sept. 11, 2017

    I owed a whole lot of back taxes and in January, they were writing me all kind of letters. I didn’t know what to do with it and Community Tax said they might be able to help me. They were wonderful people and they made me feel a whole lot better. They were very easy to get ahold of and every question I asked, they answered. They also showed me how to send the money to the U.S. Treasury on the succeeding month. They got me right through my tax problem like it was easy and simple. I didn’t think it could happen like that. They took a lot of stress off for real and they've resolved the issue.

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    Reviewed Sept. 10, 2017

    I was having state tax problems and a friend of mine told me about Community Tax. I was getting information from the state tax and will mail them to Community Tax but I didn't get a response for that from them. That was going on up until April this year. Every time I called they had me talking to different people. I told them I was getting threatening letters on my state taxes and I was trying to find out what the result on them was.

    Then I got a letter that go right back from state taxes. It said that they were garnishing me for the money that I owed them. And so I wrote a letter to Community Tax and they connect with me whoever I spoke that connect with and the problem got solved. They were good in one way and another way they weren't. I will pay them money but I won't get no communication on the tax problem.

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    Reviewed Sept. 9, 2017

    I went with Community Tax because of the rate and their good service. I felt comfortable with everybody there. First time I contacted them I spoke with one lady Sandra and she was a very good employee. They have very nice people. I finished the program. They solved it for only $500 so it's very good. I'm going to do my taxes with them in the future.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 8, 2017

    The way Community Tax was talking on the radio, that they were good with different people with a bill with the IRS, made me decide to give them a call and see what they offered to us. I let them deal with any added bills. The team at Community Tax was excellent. If I ask them a question, they sit down and took their time to explain it. They did a good job. I’m very satisfied and I'd recommend them to a friend.

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    Reviewed Sept. 7, 2017

    I had a problem with the IRS and so through a recommendation, I got with Community Tax and they practically corrected everything. That was one of my biggest problems but everything went fine. Their team is very friendly and they do the whole work I had to get done. I paid for this year’s services already so they’ll hold it for me and I expect to complete all my service this year. I also decided to use their other resources on my tax documentation for the rest of year.

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    Reviewed Sept. 6, 2017

    A requirement for the IRS led me to contact Community Tax. They were nice and their people did a great job for me. I was very happy. I'm a truck driver and I tell everyone about them, including other truck drivers who have the same problem as mine before. I had an excellent experience and I want to thank everybody at Community Tax.

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    Reviewed Sept. 5, 2017

    I’ve completed the program with Community Tax and although I haven’t used any other resources from them, it was a good experience. They were professional, friendly and knowledgeable.

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    Reviewed Sept. 4, 2017

    We had tax issues and worked with another company, but they went under because they were lying to people. We connected with Community Tax and it's going really well so far and we’re at the very end of the program. They’ve been working hard for us and we just appreciate them.

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    Reviewed Sept. 1, 2017

    My wife saw Community Tax on TV and she told me about it and then I tried it because I have a big bill ahead of me. And my tax issues have been taken care of and we’re very happy. I’ve just got to pay Community Tax $300 more, but right now, our experience is going pretty good.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 31, 2017

    My colleague Kevin had some back taxes that were owed due to illness and had to connect with Community Tax. There were a lot of different people supposedly that were account managers and then you would call and they wouldn't be available or there was just a lot of different people that were spoken to although they did have notes on each conversation. There were times that we left messages and then we didn't get a call back because that person was no longer with them or moved to another area so we had to reconnect. There was a lack of communication and it was persistent on his part. The resolve took much longer than they indicated it would take but Kevin did manage to complete the program to his satisfaction. But there needs to be consistent communication with the company.

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    Reviewed Aug. 28, 2017

    I wanted to find a solution for my tax problem. The Community Tax process went really good and working with their representatives went well. They were really friendly and really helpful. The IRS stopped getting money from my paycheck. Then we got to a settlement and they already set me up a fair amount for me to pay to IRS. I’m really thankful to have called them because they really helped. I’m satisfied with my experience.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 27, 2017

    I have a $15,000 federal tax lien and the problem couldn't be any worse than where we were at if we didn't try Community Tax, so we tried them. Everybody was kind and was also cool about it. At that point in time, I had no idea what was going on tax-wise, and now, I feel like a genius because they explained everything to me so easily. They also told me to call anytime I had a question and when I did, they would either pick up right away or get right back to me as soon as they could. They responded to everything awesome and sent me the emails that I needed too. They also handled it real smooth for me, told me not to worry about anything and took care of it. Particularly, Evan was awesome and he emailed and called me. They got me everything that I asked for and resolved it for a fraction. I'm satisfied overall and I have mentioned Community Tax to a work colleague because they have some issues.

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    Reviewed Aug. 26, 2017

    I did a research on the web trying to find an agency to help me with my back tax problems. I researched any comments about the agency and tried to be very thorough. Community Tax was a good agency. The process was very lengthy and there is a lot of paperwork and back and forth and requesting information. It was a difficult case and so, I needed good people to guide me through the whole process and they told me what to do and what not to do. We completed it three months ago. Mike, the representative, was very helpful and always answered all my calls. He was also responsive to my questions. Community Tax people has very professional people. They always do my taxes. In the end, it worked out and was effective.

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    Reviewed Aug. 25, 2017

    I called Community Tax and talked to one of their representatives. I found their tax resolution program good and it seemed fair, so I decided to go with them. I’m working on finishing the tax program to resolve my tax situation. The representatives were friendly and knowledgeable, and Community Tax did a great job for me.

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    Reviewed Aug. 24, 2017

    I had my account levied because of past due taxes that I wasn't aware that I owed and I ended up with a $35,000 debt, so I got in contact with Community Tax. I was very naive and very ignorant of the law. I didn't know that money I had was extension regardless and there was a limit of time. A couple of years went by and nobody ever contacted me. I filed my taxes as I usually do but failed to know that I didn't pay enough taxes on early withdrawals on my retirement. I thought when I was withdrawing the annuity, they were already taking 10% taxes out and would do whatever was necessary to make the right amount of deductions. But Community Tax got the tax levy released to me within 24 hours which was very impressive.

    However, I recently received a letter from the IRS saying that there was a problem with my 2016 report. I had them done with AARP for the last few years because it's free but they're reputable. But this was a different location that I went to and I tried calling the number at the top of the letter but I kept getting voicemail. The letter said that their rep would be out of the office from such date until August the 26th. I contacted Community Tax and they said to fax them the copy of the letter but I still haven't heard from them. It's been over 30 days since I received the letter and I faxed it to Community Tax twice. That date has passed but I'm waiting to find out because I don't want to be in any trouble with the IRS. I already had trouble and they accepted my offer and I don't want to jeopardize that. But overall, Community Tax is astute in their knowledge of what needs to be done. They are kind and helpful and they get right to it. I was very satisfied with them.

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    Reviewed Aug. 23, 2017

    Community Tax saved my life! I owed the IRS approximately $95,000.00 in back taxes. Daniel **, Director of Customer Relations, personally took on my case and after his negotiations with the IRS he was able to get me an Offer and Compromise for $7,500.00. I dont know what I would have done without Community Tax and I cannot say enough positive things about the company. I will always recommend Community Tax to anyone with serious IRS issues. I am extremely thankful for all of their help.

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    Reviewed Aug. 23, 2017

    I saw an advertisement on TV and decided to give Community Tax a call. They assured me everything will be taken care of. I had that experience with about four other companies and after about $15,000, they never came through, so I said this is my last shot. If Community Tax drops me like the rest, I’ll lose faith in the world. They took me, explained everything and said they'll never leave me alone until the deal is done. What I owed the IRS was about how much I make in one year and we settled for about $4,400.

    The best thing about it is I was dealing with a case worker named Oscar. He didn’t leave me alone for a minute and I’ve never worried about anything. I’d call in for any question I had and if there was something coming up, he’d call, text or email me until he got hold of me. Community Tax took care of my tax problem and after I make my last payment this week, I’m through with a settlement they made for me. I told several people to talk to Community Tax before they go anywhere else. They really took care of me and it was a beautiful experience.

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    Reviewed Aug. 21, 2017

    I was looking for someone to help me with my tax problem and Community Tax has a good reputation for getting it done. It was good with their team and they were helpful and knowledgeable. I'm very satisfied.

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    Reviewed Aug. 15, 2017

    Community Tax has done my taxes for three years and they helped me get out of the hole. I was wrong, I think, $200,000 to the IRS and they cleared it. They’ve also cleared a check that was written in my name. And they’ve done several things too because once they get started, they keep after resolving the issue. So far, I’m satisfied with Community Tax and I have already recommended them to my son.

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    Reviewed Aug. 14, 2017

    I had unpaid taxes for a couple of years and I got a little bit paranoid. And Community Tax helped me through that. I just had to give them information and then they handled everything for me. It took a year and a half and it’s completely resolved now. Once I gave them my information, then they put it all together for me. When they needed anything else, they would just let me know. We worked through text and email and some calls. Anytime they had a question, they would text or email me and I would do the same with them. When I had any questions or when I got a warning from the IRS, they helped me and gave me the confidence to get through it. I went from being paralyzed with fear to being able to handle it. They set me straight and instead of living in fear, now I know I’m legal. And it’s a good feeling. They did a great job. I have recommended them to friends, and I would definitely use them if I needed to.

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    Reviewed Aug. 13, 2017

    Community Tax has been working with my brother for a while. My daughter was the one doing it, and it was slow at the start. When she was so busy at work and couldn’t do everything when they needed the payment, I finally helped her out and took it over and started sending the payments in every quarter for my brother. It went a little quicker and it’s over now. We’re through with it and he got his final report to settle it. They were good.

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    Reviewed Aug. 11, 2017

    I was looking for someone to help me with my IRS issue and Community Tax were the only ones who returned my call within a reasonable amount of time. Talking to their people, that’s been fine, but I couldn't talk to the same person over and over. That was the worst. I kept repeating myself because I can never talk to the same person. I call back and I had to say the same exact things over and over. It was terrible and very frustrating. Also, Community Tax had a bad habit of losing things so I had to repeatedly send stuff again. It was a really bad experience and every time I turn around, they want more money for this or that.

    The only way that this company affected my lifestyle is that I paid them to do a service, my IRS issue, and with IRS being done, my life is better. But it’s not due to working with Community Tax. If I had gone with any other tax company, they would have done the same thing and I’d be in the same position, so Community Tax has not given me a world of favor. As far as working with Community Tax, I wouldn’t refer them to anybody. It was really bad working with them and I wouldn’t use them again. I would call somebody else.

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    Reviewed Aug. 10, 2017

    I had an income tax problem and I got impressed with Community Tax so I decided to call them. I decided at that time to let them go ahead and help me get my problem straighten out with Internal Revenue. From the beginning, I was a little skeptic and I got weary because I was paying my money and things weren't happening as quickly as I felt like it should happen. There was a time I just wanted to forget it because I hadn’t heard anything from Internal Revenue. But the communication got a whole lot better.

    The process wasn’t easy at all and I wasn't expecting for it to come easy. We had to work together as a team to make it work for me. I was trying to rush it out persistently but I had to have patience and wait two years to get it resolved. But Community Tax made life less stressful and I didn’t have to worry anymore. As a matter of fact, I just sent Internal Revenue my final check yesterday. It was worthwhile waiting on it. They did a great job and I appreciate it. I have successfully completed the program and I'm happy. If they keep up the way they did to me, I think their customer will be around for a long time. They are great and outstanding. It was a great experience and I'm well pleased with the service that they rendered to me.

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    Reviewed Aug. 9, 2017

    I needed to get my tax debt taken care of and I was referred to Community Tax by a buddy of mine. I tried to deal with the IRS on my own and I tried to set up a payment plan online with them but they wanted $1000 a month which I couldn’t afford. I completed the Community Tax program last Saturday and mailed out the last payment for the OIC. I still had September and I waited for a month after I got the letter to send me the payment. But within a month they got through OIC funds and I’m waiting for them to cash the money order and take that lien off of me.

    I would have liked better communication and straightforward answers would’ve been more appreciated. If I had to call them because of an issue, they get a hold of me in a couple of days or the next day and sometimes I had to call them back a week later. On top of the documentations that they needed, it would’ve been nice to be told up front of what they will need instead of calling me and telling me that they needed it yesterday. It was an up and down adventure with them but they did a lot better than I would’ve done on my own. And I’ve recommended them to my business partner.

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    Reviewed Aug. 8, 2017

    I've seen Community Tax on TV and my income tax was driving me insane as I didn't have anything to pay it with. I'm not working and I just get Social Security.

    So far, my experience is good. However, a month ago, I called the rep and he said that he didn't want me to send them payment until he sends something that I was to fill out. They said I owe them $100 and that would be for all of it. They're supposed to be sending me a letter so I can send them that $100 for my taxes to be resolved, but I haven't gotten it yet. They tell me I have five months, but I don't want to wait that long. I want to get it over with. But other than that, they've been real good.

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    Reviewed Aug. 7, 2017

    I was speaking to my nephew about my situation and he told me about Community Tax. He said that they helped him and gave me their number. What they were offering was what I needed so I gave them a call. Also, one company wanted $4,000 upfront to take on my case but Community Tax offered to take the fee out in quarters from me and I appreciated that. That’s when I decided that they’re working with me and they’re better for me.

    When my papers came in towards the end of the year when it’s time to do the taxes, they did them for me. They’re also handling a big case for me and they’re doing a good job but I feel that they’re not practicing what they’re preaching so far. What I’m going through right now is not what I was told when I first started with them. I made my situation clear to the gentlemen I talked to in the beginning and they made things sound so all right and exactly what I needed. So I paid their fee and did everything that they asked me to. Then they told me I owed close to $14,000 and made an offer to settle it. But I told them they can do better than that. They’re still working on my case though and I hope they can help me. It takes time for legal things and I’m giving them a fair chance to try to help me out.

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    Reviewed Aug. 6, 2017

    Josh was the person that I had contacted at Community Tax. He explained to me how everything works. Everything that he did, he'd follow up on. One thing though that made me leery was when I was talking to different people at once and it didn’t work for me. I didn't see that I was getting the right kind of service or information. There were a couple of times I had to call because they're waiting on the IRS and they've taken their time to get back. But after that, it has gotten comfortable. I didn't have the money straight up to pay but Community Tax worked with me. I got my compromise and it came to a good price for what I owe. Before this, I talked with a representative from another company and right off, he was telling me I had to pay $1,500 which I didn't have. Since Community Tax, my life has been stress-free. I’m satisfied with them.

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    Reviewed Aug. 5, 2017

    I used Community Tax for income tax. They have excellent service, resolves some issues that really had questions that they would be able to resolve but they did it in a very great way. I'm very pleased with the service. They handled my business very well and I recommend them to any one that has tax problems. They are really experts in past due taxes and non-filing of taxes.

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    Reviewed Aug. 4, 2017

    I was doing my own taxes and I had no experience with 1099. I was looking for all the loopholes that I could to reduce my tax reports and the IRS got a hold of it and reviewed it, said I owed them $17,000 over 10 years. I was appalled and I wasn't about to pay them. I felt like they were ruthless. They were sending me letters, calling me, and telling me that they were gonna seize everything that I owned and I could go to jail and all kinds of stuff. It was pretty bad and as soon as I hired Community Tax, everything worked out pretty good. I paid them $4,000 and they took away a $17,000 debt so that was a pretty good deal. Then they stopped all the communication and the phone calls from the IRS which was a huge relief. I was really stressed out over that and everything got better.

    There was a lady that I had that did not seem interested because my income wasn’t very high. She kind of put me on the backburner and I didn’t even hear from Community Tax and I didn’t know what was going on with it. She might have been just an employee that was disinterested in her work. And then I started talking to the supervisor and told him the problem and he said to just contact and deal with him from now on. So I did that and then they put it over to another guy. He was excellent and he took the bull by the horns.

    He acted like he genuinely cared and every time I called him, he had time to talk to me and he told me what to expect and all of a sudden he said, “Well, we’re done. Here’s the agreement.” I have to pay IRS 500 and it’s not over with yet. They did what they said they were gonna do and then after that, I got nice letters from the IRS telling me to watch my step. They’re gonna take my refund this year and if I'm gonna keep everything clean for five years then it’s over. I fully intend to stay on top of it and I don’t want the IRS on my back anymore. Community Tax was excellent. Every time I called them, they had time. The boss would call right back when I leave them my number. I would recommend them.

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    Reviewed Aug. 3, 2017

    I know looking for tax professionals for help can be very taxing (pun). Who to choose? How much is it going to cost? Can I trust them? How long is this going to take? Should I work directly with the IRS? We have no reservations on recommending Community Tax Professionals to anyone with any tax issues. Our relationship was a long continued one, with very complex tax issues. They were able to ultimately resolve a very stressful 7-year tremendous financial pitfall for us. We are extremely thrilled with their service and our outcome. I know Community Tax is not the only Professional Tax Services Company out there, but I really don't know if my outcome would have been duplicated. I chose right the first time. I would literally be in tears if I had to go through this 2 or 3 times trying to find the right tax professionals. Just sayin'... Don't take that chance. We don't really expect a Xmas card from them, but they can expect a Xmas card from us!

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    Reviewed Aug. 3, 2017

    I had problems with the IRS and used Community Tax to meet the debt. I let them do tax preparations for me and it was a pretty easy process. I had a perfect experience. They did a great job and I already recommended them to two friends.

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    Reviewed Aug. 2, 2017

    I have a big problem with the IRS and my friend recommended me to Community Tax. I called them and they explained everything so much. They have a good service. I mentioned my experience with Community Tax to my family and I recommended it to my friends because I am fine and free right now. Community Tax helped me out of that problem.

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    Reviewed June 8, 2017

    We have some tax problems because we had gotten some student loans our children had from the past. We took care of them where we wouldn't have to pay them back. We got the student loans discharged and then we ended up getting another thing that we still have to pay because it was considered income. We gotta pay $10,000 as taxes on the balances of the two student loans. Then we got a hold of Community Tax to see about working with us and getting it wiped out or knocking down a substantial amount and they were willing to work with us. They've always been pleasant and helpful in answering our questions.

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    Reviewed June 3, 2017

    I wanted to do my taxes and was looking for help, but I didn't know anybody to begin. I called Community Tax and they told me what I had to do and I did it. The last thing that I received was a letter from the IRS telling me all I had to do is send them $100 and that was it. I sent it on a Monday to the United States Treasury and that’s more than three weeks ago. I hope everything is over. I’m going to be 70 years old next October so what I spent was really hard for me but I didn’t have any choice. I did whatever Community Tax told me they were going to do and it took me almost two years or less to pay this money.

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    Reviewed June 2, 2017

    I had some back taxes that needed to be paid and Community Tax promised to deliver a lesser amount. I also filed taxes with them the following year, after I signed up with the initial. Initially, the team was hands on. Then a couple of months after, it fell off a little bit and I didn’t hear from anyone. They would stay in contact although not as frequently as when I first started the process. But they met their ultimate goal to get the tax amount down, and I was pleased with that.

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    Reviewed May 31, 2017

    Community Tax was very helpful in the beginning. They answered all of my questions, and concerns. After I paid my $600 for my case to start, nobody contacted me about my case. They were helpful before they took my money. Now I want a refund and handle my tax problems on my own, and they keep saying someone will call me but never do. I feel like the same way they contacted me before they took my money, they should at least follow up with me. I haven't heard anything. Very disappointed in this company.

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    Reviewed May 25, 2017

    I was just searching on the web and I talked to a couple of companies and they said that they could help. With two other organizations, I took it to a certain point where I could understand exactly what the charges were, what they were doing and how many years they’ve been in business. After I got it all together, Community Tax was a little bit more affordable and I felt with what I needed, they were gonna suffice so I was happy with my choices. However, some of their employees don’t put their numbers on the emails so I had to do a little bit of research once in a while to find out what their phone numbers were. I made three different calls to find out. Then my case handler was changed once or twice, so I had to ask their number out too and who they were. But I was always able to call the salesperson, the initial person I talked to. She had always helped me, direct me to where I needed to go and tell me who my location manager was.

    Now, all my tax is done. I had negotiations with the IRS and it was climbing every day, $40-50,000.00 and they got it down to quite a small amount. It was unbelievable. $100 and I could walk away and I did. They demanded a payment to honor it and I've made a payment already. So it’s just a matter of them delivering the goods. The job was great. It was a good experience.

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    Reviewed May 24, 2017

    I received a letter from the IRS themselves and went directly to them. Within a week and a half, they did an Offer in Compromise. I paid it and I’m done. The program seemed like it was dragging out and I just needed things done sooner than later because I want to buy a house in October. Other than that, I had a good experience with Community Tax and I've successfully completed the program. They called me right back and talked to me about everything. Everybody I worked with was always really good.

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    LEVI increased rating by 4 stars.
    Contract & Terms
    After a positive interaction with Community Tax, LEVI increased their star rating on Aug. 29, 2017.

    Updated review: Aug. 29, 2017

    I had hired Community Tax to help me with some issues with the IRS and at first there were some miscommunication between several of the representatives and myself. I was then contacted by the legal department as well as the customer service dept who assured me that my problem would be fixed. My problem was then handled with a sense of urgency and professionalism that left no doubt I chose the right company to handle my tax issues.

    Original Review: May 22, 2017

    After the initial payment of almost 600.00 and subsequent payments of 312.50 for four months all I got was the initial consultation and the agreement in the mail. I received a couple of emails stating who would be working on my case and what they would be doing. After that the only correspondence I received was a text telling me my payment was due. I have dealt with a tax services company before and they were absolutely the best. I decided to try a new service and it has been a horrible experience. I do not recommend Community Tax Services, they don't communicate with one another and they will try and bleed as much money out as they can out of you. Please choose a reputable company and not someone who is trying to take advantage of someone hardship. Stay away!

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    Reviewed May 21, 2017

    Community Tax did a wonderful job with the information they gave me when I called them. They did all the work for me because I couldn't do it myself. I tried many times for years and it was getting worse every time that I was trying. So I went to somebody who really knows what they're doing. They use so many people there that they all are professionals. I have successfully completed the program.

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    Transparency

    Reviewed May 20, 2017

    I made a mistake with the taxes so I decided to get in touch with Community Tax to get some help. When I talked to them, they told me a few good things but at the end, I found that it wasn’t true or they didn’t explain correctly. I wasn’t happy and I will not recommend them.

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    Reviewed May 19, 2017

    Between failed marriage tax, child support and the regular withholdings, I’m at 52% gross of my income. If I clear $100 a day, I make $1000 a check and that’s what I take home. It was a lot of financial reorganization as I’m going from a family man to a single guy that I have to pay for and I also had to sell the house. Then the IRS hit me with a $10,000 tax bill. Not that that's a great deal of money but it was the insult to the injury. I wasn’t interested in paying them anything. I heard of Community Tax was on a radio commercial, on Rush or Mark Levin, and now I'm done with the program. I've received the letter from the IRS stating that I was on their radar for the next five years. If I had any delinquencies or failure to pay, that they could tax me retroactively to go after uncollected amounts of money.

    Here’s the IRS’s strategy. As soon as I stopped paying the $10,000, the only thing they did was confiscate the returns. So they got $5500 that way and when I add together the $2500 that I paid Community Tax, and an additional $500 they requested. So I paid $8500, and essentially I got out of $1500 worth of tax. On the other hand, I’m on the radar for the next five years and I don’t like the idea of anybody giving me particular attention in the government. It doesn’t make me feel good.

    Certainly, I’ve never had any kind of delinquent tax before and if I would’ve known that's how it was gonna play out, I would’ve just paid their damn money. Did I get away with anything? Yeah $1500. What’s that worth? An old junky car that probably needs more than that to work. Did I really get away with anything? I don’t think so, maybe some clothes. My experience with Community Tax doesn’t really make a difference. If I owed fantastic sums of money, it probably would be very much worth it. But for $10,000, I would just pay them their money. That’s all I’d do.

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    Reviewed May 15, 2017

    I Ronald **, am extremely happy with the service that Community Tax Service has provide me. Help with the IRS/Payment plan in place. Provided outstanding service preparing my current tax return in a timely manner. Their service returning phone calls/talking to agents, again outstanding service. A personal thanks goes out to Mr. Paul **. Addressing all my direct questions in a professional manner.

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    Response from Community Tax

    Thank you, Ronald! Feedback like this is always great to hear! We are glad we could help. Let us know if there is anything we can do for you in the future!

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    Reviewed May 5, 2017

    I'm having tax problems and I had to have some kind of result so I sought for the service of Community Tax. They did a great job. Every time I called, they answer all the question I had and I've successfully finished my tax program.

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    Response from Community Tax

    Thank you, Paul! Feedback like this is always great to hear! We are glad we could help. Let us know if there is anything we can do for you in the future!

    Customer ServiceStaff

    Reviewed May 4, 2017

    I received a settlement payment from my job which I had to pay taxes on. I did not qualify to Offer in Compromise so I hired Community Tax to see if they could lower my payment or do a payment plan. I sent them all my information. They prepared my taxes but they did not include the settlement information. I re-sent my information, they redid my taxes and included the settlement info. They asked me to sign electronically which I did. They then emailed me and said I needed to physically sign them and send them back, which I did, both federal and state. A few weeks later, received an email from 3 different people telling me I needed to sign them electronically again and send them. Again, I signed them electronically, cc'ing all 3 people.

    AGAIN, they sent another email (2 different people) telling me they could not accept electronic signatures and I needed to physically sign them. This time I sent them via priority mail with a tracking number so I know they received them, both federal and state. Now I received a call a month later saying they needed my physical signature AGAIN. I told them I already sent them, both state and federal (a month ago) and I have the tracking number to prove it. They then stated they had my state tax signed but not my federal tax which is weird because I sent them both in the same envelope with a tracking number. They are so unorganized, don't keep track of things and have people who don't talk to each other apparently. I wished I never hired these people. Save yourself a headache and go with a reputable company.

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    Response from Community Tax

    Hi Florence. We are so sorry you had this experience. We'd like to look into the issue further, and see what we can do to resolve this. Can you please reach out to our Customer Satisfaction team at 773-577-2938?

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    Reviewed May 3, 2017

    I spoke to Leea **, she was very knowledgeable and sensitive to my tax needs. She explained exactly what I needed to provide and how she was going to assist me. Leea made me feel comfortable in an uncomfortable situation. I would recommend Community Tax.

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    Response from Community Tax

    Hi Melissa! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

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    Reviewed April 27, 2017

    Excellent! That's how my experience is with Community Tax. I had maxed out my taxes so I'm doing over the road drive and needed to get my life back in the right order again. I went straight to them and they did an awesome job. When I called, they called me back. They communicated with me back and forth with the information they sent out and things I needed to do during the process. I've got less stress and only had to do is move out and pay the last part I need to put before the end of July to get the program completed. Even though I had other people say that they weren't a very good source I stuck with them because I started with them. If it was going to fall, it was going to fall. If I was going to do a business, I'd use them and recommend them for that. They're a good company to use.

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    Response from Community Tax

    Thank you, Mary! Feedback like this is always great to hear! We are glad we could help. Let us know if there is anything we can do for you in the future!

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    Reviewed April 26, 2017

    Their process was fairly easy. I was trying to find someone to help me deal with the tax situation that I had and I chose Community Tax because they've done it for a while. I'm done with their program. They reached an agreement and all I got to do was take care of it. They did what they said they were gonna do. I'm glad that it's gonna be over with. However, there were things that weren't made aware to me. I assumed they would do it but it wasn't until I went through that later. By then, it was already like, "We have to get it done and be done with it." But, it is what it is and we're dealing with the government.

    Other than that, Community Tax was spot on when it comes to taking me through the process and what's coming next, from the start, how it was explained to me, what I needed to do and the process, them being there if I needed to call to ask something or them relaying information to me what was to be expected. They made the experience less stressful for me.

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    Response from Community Tax

    Hi Michael! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

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    Reviewed April 25, 2017

    I had a large IRS debt and decided to contact Community Tax. They've completed their part and got me the IRS acceptance to get a lower amount and I only have to make final payments. If anyone is looking to get their debt lowered, I would highly recommend Community Tax. They were always very prompt with calling me when they were supposed to and staying on top of everything and returning my emails and calls. I have nothing but great things to say about them.

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    Response from Community Tax

    We are so happy we could help, Lisa! Please let us know if there is anything we can do in the future!

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    Reviewed April 24, 2017

    I needed legal representation with the IRS. I signed up for the tax resolution service offered by Community Tax and I have successfully completed the program with them. They were extremely proactive in communicating. Every time I had a question, they responded quickly and completely. I felt fully confident after I began working with them that they would follow through. I was nervous when I first decided to start a contract with them because their only presence to me was through the internet. I had no physical contact with them, and so like many things, I was a little bit leery. It's a new way of doing business and I'm sure that’s one of their biggest challenges. But they did a good job. They proved to be a valid, solid organization, and they seemed very professional. I would recommend Community Tax to anyone who is in the same situation I was in.

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    Response from Community Tax

    We are so happy we could help, David! Please let us know if there is anything we can do in the future!

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    Reviewed April 23, 2017

    Community Tax is a good company. They got all this paper finished nicely. If somebody needs to do their tax, I can recommend Community Tax.

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    Response from Community Tax

    Hi Mario! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

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    Reviewed April 22, 2017

    I had back taxes and I needed to get it rectified. I reached out to Community Tax and my experience with them went well. I have successfully completed the program with them.

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    Response from Community Tax

    We are so happy we could help, Darren! Please let us know if there is anything we can do in the future!

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    Staff

    Reviewed April 14, 2017

    Had a tax situation with back taxes owed. Reached out to them to see my options. Told the first person I talked to I was not interested in a tax lien. Just wanted to set up payments at the lowest amount possible...after agreeing I gave them $700 to get started...they reviewed and came back and said I could either pay the amount in full or I could amend the tax returns to cut the cost and make payments with a TAX LIEN for $6500. $6500 to amend 2 tax returns? Talked to 3 different people who kept giving me the runaround and basically I just chalked it up as a loss. They took my $700 and didn't do anything but gain power of attorney and requested transcripts. Total ripoff. I hired an accountant and my problem was solved without a tax lien.

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    Response from Community Tax

    Hi Cedric. We really regret that you've had a poor experience. We'd like to take another look at your case and see what we can do to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938, or email us at CCS@communitytax.com? Thank you!

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    Reviewed April 12, 2017

    I was always working and I wasn’t gonna be able to file anytime soon what I owed the IRS. So I just wanted to get it taken care of. In the beginning, everything with Community Tax was good. Then towards the end, I wasn’t hearing from the lawyers anymore. They weren't answering the phone. Then they came with the offer and we came to a compromise that if I pay $500, then everything would be good. But I fully don’t understand yet because after I got the offer and compromise letter, I got another letter from the IRS saying that I still owe the outstanding balance. So I called someone from Community Tax and he told me to disregard the letter, so that’s what I did and everything is still good. I'm satisfied as far as getting the letter confirming that I only owe $500. When I pay them the $500, I should be able to file my income tax and receive payments the next following years. I'm good.

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    Response from Community Tax

    Hi Dontrell! Thank you for the great feedback! We are so happy we could help. Please let us know if there is anything we can do in the future!

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    Reviewed April 4, 2017

    I owed a chunk of change for Federal and I was pregnant at that time so I tried Community Tax. At first, they kept up with the phone calls and then they slacked off towards the end. But their service was good. They were on top of everything. I'm actually at the last piece of the settlement, so I just have to send my last money order in with the IRS and then they should be closing the case.

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    Staff

    Reviewed March 8, 2017

    Community Tax was recommended to me and they did all right. I went with them to see if they could get my tax debt relief down from what I was being charged for. They were able to do that but they’re still taking my taxes so I'm still not satisfied. The staff at Community Tax has been great though.

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    Response from Community Tax

    Hi Randolph! We are glad we were able to reduce your tax balance,and that you were happy with our staff! As far as the IRS seizing tax refunds, this should only happen with the return filed in the year the Offer was accepted. We'd be happy to explain in more detail, can you please reach out to our Customer Satisfaction Department at 773-577-2938? Thank you!

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    Reviewed March 5, 2017

    I had a social security disability settlement and the government thought that it would be a great idea to tax me on a bunch of money I didn't have. They thought I had $23,000 to pay them. But that's not going to happen. Then I researched online and looked at a couple of reviews. I didn't shop around and Community Tax seem to fit the bill anyway. They did an awesome job and I appreciate it. I got a $250 check I'm sending off tomorrow to the IRS and then we're done. Once I paid the settlement, they decided to put a lien on me. Once they put it on, I can't just have it taken off, so I'll play the game as it goes. Once the lien comes off, the report itself will repair itself.

    I never really had a negative experience, I knew the predicament I was in and then the fees were high but they were going to be high regardless. That was the situation I made. When attorneys are doing things, it is what it is. I've been treated with nothing but respect. They were all helpful. I have many friends too that are in the same shape I was but every once in awhile, I bump into people that are getting ready or in the middle of a disability settlement that I would be more than happy to send it off. I've got Community Tax on my computer.

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    Response from Community Tax

    We are so happy we could help, James! Please let us know if there is anything we can do in the future!

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    Customer ServiceStaffTransparency

    Reviewed March 4, 2017

    We were audited by the IRS and we were left with a huge balance. I contacted Community Tax and have been working with them for a long time. My balance was $398,000 and our payoff is $31,000. Community Tax did a great job. The communication was great too. I always talk with their staff, Daniel and I told him that once we get this off from the IRS and we get this done, I would be more than happy to provide a testimonial. We're almost finished with the program and we've gotten approval. We're just waiting for the last letter which is going to be here in the next 30 days.

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    Response from Community Tax

    Thank you, Charlotte! This is always great to hear! We are glad we could help.

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    Reviewed March 3, 2017

    Community Tax is doing very well for me. I've paid it all and still waiting for the one letter to finish the case. I recommend them.

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    Response from Community Tax

    Thank you for the kind words, Israel! Please let us know if you need anything in the future!

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    PriceTransparency

    Reviewed Feb. 23, 2017

    I had some bad taxes that I needed to file so I sought the help of Community Tax. It was very extreme and expensive in retrospect. I probably wouldn’t do it again because it was just too much money. But what was intriguing about it was the fact that I can get rid of the tax debt and I could clear with time. It took about two and a half years with the whole process. So, the compromise went through and all I had to pay was $500.

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    Response from Community Tax

    Hi Laurette! Sometimes the best resolutions take the longest. We are glad we were able to help you. Please feel free to reach out to our Customer Satisfaction department at 773-577-2938 if there is anything else we can do to help!

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    Staff

    Reviewed Feb. 17, 2017

    Working with Community Tax for my tax problem was a long process, but I put my trust in them that they would get it rectified. I got denied on my first time but they stayed with me. They kept working with me and they submitted it again and then got it approved. They got my taxes reduced from $35,000 down to just $5,000. A lot of people told me it won't work but they got it to work. They took care of me.

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    Response from Community Tax

    We love seeing feedback like this,Kelvin! We are so glad we could help! Feel free to give us a call come tax season!

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    Reviewed Feb. 11, 2017

    I've had a good experience with Community Tax, although they haven't helped me get rid of my tax issues yet because I sent in the money to the IRS.

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    Response from Community Tax

    Hi Luis! We are glad you had a good experience with us. We'd love to look at your case and see if we can move things along quicker, or help with your 2016 taxes. Can you give us a call at 773-577-2020?

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    Customer ServiceContract & TermsStaff

    Reviewed Feb. 8, 2017

    I was in a big problem and a struggle with the IRS because they wanted to do a lot of things wrong. The taxes were okay but I didn't have enough tools to respond to them because they were all attorneys in taxes and it's difficult for people like me to fight with them, so I used Community Tax because they are specialists in different areas and they can help me.

    I speak with Community Tax every time I have a question and they're helping me a lot, so everything has gone smoothly. Also, they give me the opportunity to pay as soon as I have money. They are polite and ready to help me. It was easy to communicate with the case manager and exciting to have somebody speak in my language because it's terrible to express so much terms in income tax and to have no knowledge about the taxes law. I've successfully completed the Community Tax program and last year between December 20 and 26, I sent the money-order or check to the IRS and I followed the tracks by USPS, and they received it on the 27th. I'm waiting for the last communication from the IRS that they received the check and they have to conclude my case.

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    Response from Community Tax

    Hi Victor! We are so glad we could help, and we really appreciate your feedback! Please let us know if there is anything else we can do for you in the future!

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    Customer Service

    Reviewed Feb. 4, 2017

    I owed the IRS almost $10,000 and I needed help to pay it since I didn't have the money. I called Community Tax and they assured me with confidence that they would be able to help me. They also did pretty good in getting back and forth with me during the year to tell me what the next step was and they were able to resolve my tax issue. It was a pretty good experience and I have recommended a few of my friends to them that owe taxes and don't know what to do.

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    Response from Community Tax

    We are so glad we were able to help, Debbie! Thank you so much for the great review and the recommendations! Please let us know if there is anything else we can do to help in the future!

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    Customer Service

    Reviewed Jan. 31, 2017

    I had problems before on my taxes. A lot of companies called me trying to get me to come in but I chose to work with Community Tax. The company does an excellent job for my taxes. It takes a few months or maybe a little bit longer but it's perfect. Everything's working good.

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    Staff

    Reviewed Jan. 28, 2017

    My experience with Community Tax was fine. However, the process took over a year. Apparently, the IRS settled but they haven’t sent me any way to pay them so I’ve got to do all that. I paid everything upfront which was supposed to expedite everything.. They told me it would take three to six months, but they’ve taken over a year, and that was a little unnerving. I was disappointed as it was a simple situation. Other than that, everybody was very friendly in answering my questions.

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    Response from Community Tax

    Hi WIlliam! Thank you for the feedback. We apologize that your case took as long as it did, there are several reasons that cases, especially settlement cases, can take some time. As far as the details of your resolution, the settlement amount and how to make the payment to the IRS, we'd be happy to help! Can you please give our Customer Satisfaction department a call at 773-577-2938? Thank you!

    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 12, 2017

    My Community Tax representative gave me clear and concise details of available options; gave me the financial parameters to achieve the necessary goal; was always available or returned calls promptly and was so professional that the process ALMOST seemed painless! I am currently awaiting a response from the IRS on the last leg of resolving my tax issues! I wish I had the foresight to seek assistance years earlier!! I did not think I'd ever get my back taxes resolved. I had very little income and couldn't afford to pay for help; more importantly, I couldn't afford NOT TO! I bit the bullet and went without A LOT! Now I can see the light at the end of the tunnel as well as having the stress of an unimaginable debt nearing completion! Thank you, Community Tax, ever so much for your aid and intervention. I am eternally grateful and thankful.

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    Response from Community Tax

    We are so glad to hear this, Carmen! Thank you for sharing your experience! If you ever need anything in the future, please don't hesitate to reach out.

    Mongoose increased rating by 4 stars.
    After a positive interaction with Community Tax, Mongoose increased their star rating on Jan. 19, 2017.

    Updated review: Jan. 19, 2017

    I have satisfactorily resolved this issue with the Community Tax outside Consumer Affairs.

    Original Review: Dec. 28, 2016

    Community Tax spent months asking IRS to send documents I already have. By the time we got most of the documents, they asked me to pay on top of the initial $1,250 payment I made with absolutely nothing to show for it. Nothing happened at both state and federal levels. Now, I'm forced to look for a better tax lawyer to help resolve my IRS and tax liability issues. Truly disappointed with the level of service received from a company I thought was world class!

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    Response from Community Tax

    Hello! We sincerely apologize that you are unhappy with the service you received. Community Tax strives to ensure that every client walks away satisfied. We'd really like the chance to revisit your case, and see if there is anything else we can do. Can you please reach out to our Customer Satisfaction department at 773-577-2938? Thank you!

    Verified purchase
    Staff

    Reviewed Dec. 27, 2016

    I was on debt with the IRS so I called Community Tax and they helped me a lot. It's been two years that I've been working with them and they performed an excellent job. We’re already complete with the program and I'm on resolution with the IRS. I'm just waiting for the IRS to send me the last notice.

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    Response from Community Tax

    We are so glad to hear this, Eusebio! Thank you for sharing your experience! If you ever need anything in the future, please don't hesitate to reach out. Happy New Year!

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    Customer ServiceStaff

    Reviewed Dec. 16, 2016

    I was very satisfied with Community Tax. I heard more about them than any other places and to me, it sounded like they were the better one to deal with. At that time I couldn't live on my wage garnishment so I contacted them. Everybody was okay and they worked well with me. I didn't have any problems with anyone who called and talked to me. I would recommend them to anybody.

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    Reviewed Dec. 11, 2016

    I had a long but good experience with Community Tax. The program was completed in 2 years. I wanted to get rid of the IRS and they have helped me out many times getting my debt documents to the right places and making sure I send it. There were plenty of text messages and they all did a great job.

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    Response from Community Tax

    Thank you for the feedback, Glen! We are so happy we were able to help. Please don't hesitate to reach out if you need anything in the future!

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    Sales & MarketingStaff

    Reviewed Dec. 8, 2016

    I called Community Tax and we received a very professional service. They are awesome. They handled my case so good and in a timely manner. And they told me how things are gonna be. In fact, my case has been closed already. They sent me a letter letting me know about how our compromise was accepted. I’m already back in my payment. So, I’m out of a very stressful situation. They did a very professional and wonderful job. I've worked with a couple of companies and they just scammed my money. They took the money I forked out for this other case. But with Community Tax, they told me straight up from the beginning until the end that the case was completed and closed. Whatever they requested me to do, I furnished to them and they handled it. They follow through to let you know what’s gonna happen.

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    Punctuality & SpeedStaffTransparency

    Reviewed Dec. 7, 2016

    I needed some help because my taxes caught up and wasn't filed on time. I have completed their program and I'm now filed up-to-date. I'm in the clear and I thank God for Community Tax. They did everything that they told me they were going to do to help me. I was skeptical at first because it was an out-of-town deal for me but it all turned out to be awesome.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2016

    I had a problem with the IRS for my tax and Community Tax has done a great job in resolving my tax issues. I'm in the last step of my process right now. Everybody I talked to was great. They knew what they were doing. What I liked more is that they had a record, because when I called and talked to a different person that person would know what I told the last person. Everybody knows how every case is going, I would recommend Community Tax to friends.

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    Response from Community Tax

    Hi Brayner! We are so happy we were able to help! It means a lot to us when our clients help to spread the word about Community Tax. Thank you for the feedback!

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    Reviewed Nov. 5, 2016

    I had been making payments to the IRS for several years because I’m a 1099 employee. And recently, my agent and I went out on my own so therefore my income went to almost zero. I knew right then I was not able to make my payments. So instead of me trying to deal with the IRS and have the worries of trying to build my business and then dealing with the IRS on top of that, I decided to let somebody else handle it for me so I could focus on my business. And I was pleased with everything Community Tax had done for me. They were good about touching base with me and following up. They did an awesome job. Everybody was courteous and accommodating.

    The IRS did offer acceptance. I just got my paperwork in and got a verbal acceptance a few months ago. I’ve made one payment so I have four more payments to go for the final offer and acceptance. And it’s taken almost five years to do it. I don’t blame that on Community Tax. I just blame it on the IRS because of miscommunication.

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    Response from Community Tax

    Thank you for the feedback, Sandy! We are so glad we were able to help. Best of luck in building your business, and please let us know if you need anything in the future!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 2, 2016

    I was looking for someone to straighten my taxes out. Community Tax was the first one I called and they responded so I just stayed with them. I had no problems with them at all. Everybody I worked with was on time and everything worked out well. We have successfully completed the Community Tax program to resolve my tax issues. They worked out everything like they told me. Everything went the way they said it would go. I've already recommended them to a couple of friends and they’ve all been satisfied.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Oct. 27, 2016

    Somebody told me he was having a good experience at Community Tax so I tried it out and they've been accurate on everything they said. Everything was good with Community Tax. I did what they told me. They made things clear and everything went pretty quick and smooth. The girl who was doing the job pushed things through and would always call and tell me what was getting ready to happen. Within a week, here it was just like what she said. I'd recommend Community Tax to everybody. They did real good and I got what I needed to get done and I'm back where I should be.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2016

    A friend recommended Community Tax to me. I contacted them to see if they can help me out to solve the issue. I was trying to get a hold of the IRS and it was such a hassle for me to do it. The last time I heard from Community Tax was a couple of months ago. The whole project is almost done and we're just waiting for the final resolution, the letter from the IRS.

    The only issue I have is that I've had to talk to so many agents, and the changes in the people handling my case dragged it out a lot. Next month, it will be two years since it started. They lose their agents here and there. so I was talking to somebody different every time. It would really help if there was the same person or a couple of people at most that would be handling my situation. It's like explaining the whole thing again and there were about four times when I faxed over the same papers twice because somebody would call me and say they need this and I'm like, "Wait a second. I just sent it yesterday." The agent would say, "Oh, sorry to bother you," and it was already somebody new picking up from where the previous agent left off when he left. It got annoying and frustrating, and was a big issue for me, and I wasn't very happy about it.

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    Response from Community Tax

    Hi Rafael! We're so glad we were able to help! With thousands of clients, we have different team members that help with each part of a case, to make sure things move as quickly and efficiently as possible. We apologize if this caused any frustration along the way, and we appreciate the feedback!

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    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2016

    Community Tax helped me out. I paid them a lot of money, they delivered and I was more than happy with what they did. Their rep ensured me that he would do something, and he went above and beyond. Everything that they have done for me was worth every penny. I recommend them all the time. It’s great for everybody out here that doesn’t know what Community Tax knows.

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    Staff

    Reviewed Oct. 6, 2016

    I'd still be owing money if I didn't go with Community Tax. I was in trouble because the guy that did my taxes didn't do it the right way. I then owed a certain amount of dollars and couldn’t pay it so I needed something to help me. I completed the Community Tax program, and I only have to pay off $500 by the 30th and I'll be straight. The team I have from Community was excellent. I’m gonna be dealing with them for a minute even after I pay this. Come next year I may end up filing my taxes with them.

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    Staff

    Reviewed Oct. 3, 2016

    I was in trouble with the IRS, and Community Tax helped resolve my issues. I had to send $100 to the IRS the last time and that was it. Everybody was real nice at Community Tax. I've used them to do my taxes for the last two years and everything came out good.

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    Customer Service

    Reviewed Oct. 1, 2016

    I wanted to do a settlement with the IRS. Community Tax did what they said they would do and I'll be sending the IRS $500 to be completely finished. The only bad thing about the experience was dealing with Community Tax. This included not being able to get someone on the phone, interactions which were super difficult, and keeping up with whoever was taking care of whatever for me. They switched me a couple of times.

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    Charles increased rating by 4 stars.
    Customer Service
    After a positive interaction with Community Tax, Charles increased their star rating on Oct. 5, 2016.

    Updated review: Oct. 5, 2016

    Community Tax has contacted me. I will continue to use their services. We have resolved our issues.

    Original Review: Sept. 29, 2016

    Signed Nov 2015 for Community Tax to deal with my IRS issue. They did file my simple tax return. I sent them the info in March 2015. They still had to file an extension. Then in July they require an original signed 1040. So, in Aug they required another because of employee issues. I call Community Tax for an update and have to leave a voicemail. They never return my calls. As of Sept 30, 2016, still have not had a return call, message or email. Requested to refund my $6000.00.

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    Staff

    Reviewed Sept. 29, 2016

    I tried solving my problems on my own in the beginning. That was for the one year and it was at a reasonable amount that I owed them. And then when the next year came along, it was even worse. So then, I was in way over my head. I'm done with the Community Tax program and got my Offer in Compromise accepted by the IRS. I just haven't been able to pay it yet. So I'm working on gathering the money and should be able to write them a check to get it all cleared up in November.

    The people at Community Tax have all been really great. But it was frustrating that I had to go through several different powers of attorney. Someone who got it signed would leave and go to another position. And so, within my time frame of being there, I had four different powers of attorney. Other than that, it was good. I was terrified but everyone there made it seem like it was no big deal. And I said, "Do you understand that I owe $30,000?" And the replied, "Yes. We do. That is a lot of money but there's a lot of people out there that owe a whole lot more than you do." It was really hard for me and they made me in the beginning feel like they didn't understand how serious it was. I think it was because they deal with it every day and this was my first time so I was probably overreacting. They were able to calm me down. They worked really well and I was very happy with them. I would definitely recommend them.

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    StaffTransparency

    Reviewed Sept. 28, 2016

    There is NO better company at tax resolution. They keep you informed and up to date on everything. Yes, it took 18 months but Jennifer is beyond amazing. She never promised me anything, but she delivered above and beyond. I had misgivings from the start, but every week and month that went by I felt like I was the only client she had. The IRS is not fun, and the amount I owed was scary. I walked away with a $500 resolution. "Stunned" is the word. I say nothing but thank you to Jenn and her staff. I can not ever repay her for my life given back to me. Thanks Jenn.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2016

    We are still in progress with our Community Tax program and we haven’t finished it yet. Community Tax gave me some honest answers ‘cause I had a number of tax place trying to solve my problem before, and they ripped me off. They took $3,000 off me. I paid them for up to two years, and I had two more payments and then they just disappeared on me. And with Community Tax, I did have a good vibe about them. And then they also gave me the email address and I had no problem calling it to help on my account. They made me feel real good. I’ve spoken to Michael, Jennifer, and a couple more people. And Michael was the one that really kept me feeling strong through the whole process.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2016

    I did some general searching and decided to give Community Tax a call. They told me to send a document I have received from the IRS two weeks ago. So far, the service has been good and if they're not around when I call them because their time is different from mine, they would call me back immediately. They answered all of my questions and I don't have to answer questions when the IRS would send me documents. I give the documents to Community Tax and they handle the situation. My business with them is not yet completed as they're still waiting for a fax from the IRS.

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    Reviewed Sept. 9, 2016

    Community Tax is a key factor in substantiating myself as an individual in today’s society. They prepared my taxes for the last four years and became a key player in cleaning up my back tax problems. They make sure that whatever I need for whatever purpose that I’m using their services for is what it should be. All in all, it has been an awesome experience and I’m looking forward to utilizing their services in the future.

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    Staff

    Reviewed Sept. 8, 2016

    I had some problems with the IRS and I needed help in getting them taken care of. Community Tax has been good. Whatever I came to them with at heart, they considered it their own problem. They’re great people - nice and considerate. I have almost completed their program - five more months to pay $500 and I'll be done with it.

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    Staff

    Reviewed Sept. 7, 2016

    I give Community Tax and specifically Daniel ** an A+ rating. He was able to assist me with working with the IRS and come to a very satisfactory conclusion to solve my tax situation. He was patient, steadfast, and helpful in a very stressful situation. The outcome was outstanding.

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    Customer ServicePriceStaff

    Reviewed Sept. 6, 2016

    I wasn't pleased with Community Tax at all and really would not recommend them to anyone. First off, they bait you in to say that they can help you out with your tax for the price of $499. I paid $500 and they said they'll give me to Step 2 where I had to pay $2,500. By that time, I've put in $3,000 and I didn't want to quit because I’ve already put my money in. I've spent $7,000 for stage 3, 4, and 5 for them to do what little bit that they did. Then I've had about 5 different leaders and every time I call for a person, they would say, “Oh, I'm sorry. She’s no longer with us. Let me give you over to our other leader.” They can't call their clients to let them know that. So I contacted the IRS and the IRS contacted me, and I finished on my own.

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    Response from Community Tax

    We are so sorry that you feel this way, Joycelyn. While your IRS Offer Examiner did reach out to you, which is not uncommon, the Offer in Compromise was prepared and submitted via Community Tax, and your debt was reduced to $500. We apologize for any confusion or miscommunication. If you have any questions please don't hesitate to reach out to our compliance decision at 877-404-4791.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 28, 2016

    All of our interactions with the team at Community Tax have been positive. I was happy overall, especially coming from the company that we had come from trying to rectify it to Community Tax. It was very refreshing and it got done quickly. They answered our questions any time we had to call and ask questions. They were very understanding, caring and excellent. The way that they treated us showed us that they really cared about the problem that we were going through. It was a pleasant experience.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 27, 2016

    I owed the Internal Revenue Service a large amount of money that I couldn’t afford to pay at that time. Community Tax really knows what they're doing when it comes to dealing with the IRS when it comes to tax preparation periods. They are the go-to people for one's tax problems. They knew right away what my situation was and we didn’t have to go over it nor remind them. I would call and if no one answers, I will leave a message and they would quickly return my call or I could email them and I'll get an email immediately returned back. All my questions were answered. They would email me updates, call and check on me while we were waiting on the IRS, and then walk me through what I needed to do right away. That helped me out a lot because I had so much going on, so email really works for me. They were very good as far as communication and getting back with me.

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    Staff

    Reviewed Aug. 24, 2016

    I owed the IRS $24,000 and I couldn’t pay it. When I heard the advertisement about Community Tax, I called them so that I can try to get IRS off my back. The people from Community Tax have been very friendly and helpful. They handled everything and took care of all my tax needs, I didn't have to do anything. With their help, I'm paying the IRS off between the end of next month.

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    Reviewed Aug. 18, 2016

    I didn’t file taxes for ten years. I was at 1099 when I started with this job that I’m at now, and suffering from alcoholism. So I wasn’t paying anything or worrying about it. Then I started to get letters and panicked so I called Community Tax. They’ve been very helpful and filing my taxes since this all started. I’m sober now for six years and keeping up with things. I am in compromise right now that I’m paying off and it’ll be paid by November.

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    Reviewed Aug. 14, 2016

    I owe the government taxes and Community Tax did a great job in helping me with my tax problems. As a matter of fact, I'm making my last payment today to the federal government with the compromise that Community Tax got from them for me, and that's a blessing. Before using their service, I tried to resolve my tax problems on my own and deal directly with IRS, but they were not giving me any kind of leeway. A woman there just started taking my payroll check and my business check, and it was crazy. So I said, "No, I need some help with this."

    I'm basically done as far as my payments with Community Tax. I'm still working with the state and paying them every month, but it's not too much, and now I'm about to make my last payment. It was very excellent with the Community Tax team throughout the process. They explained everything to me and let me know what our goal was. They were very polite to me and called me back when I called. They got for me any information that I needed. When they said, "Take this offer," it worked out. So, I would refer Community Tax to other people if they needed some help with their taxes. I really appreciate them a lot and trust them fully.

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    Reviewed Aug. 12, 2016

    Thank you Community Tax for coming to my rescue. Stephanie, Ann & Michael provided excellent customer service and explained it all well. Most importantly, they seemed honest and candid about the process and were simply amazing. Thanks!

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    Reviewed Aug. 9, 2016

    The people at Community Tax are professional. Everything was fine with my experience with them.

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    Reviewed Aug. 1, 2016

    I needed some help with some tax situation but I was working about 15 hours a day at the time, so I hired Community Tax to help me because I didn’t have time to deal with it. And, they actually helped me out quite a bit. I saved about $7,000. I signed a legal right for them to access all my information. Initially, I thought they would do the footwork but they wanted me to basically fill out all the forms of information they already had. When I complained about it, they escalated that complaint to someone that actually did everything for me and they were tremendously helpful. So in the end, I’m very satisfied with the outcome.

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    Reviewed July 28, 2016

    I need some help with the IRS and the Community Tax rep was very friendly and knowledgeable. I now have finished the Community Tax program. It was great and I'm very grateful. I'd recommend it to anybody.

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    Reviewed July 25, 2016

    Community Tax was able to help me resolve my tax problems. They got everything done and I received all my information from the IRS. I just have to pay the IRS and then I’m completely done. I greatly appreciate Community Tax's service. They worked with me through crying and everything, saying, “We’re gonna get through this.” It’s not easy for everybody but they were able to help me get through that. I got my discharging papers from them in the mail and now, I’m just waiting on them to give me a call to find out about how I went about setting everything up with the IRS.

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    Punctuality & SpeedStaffTransparency

    Reviewed July 21, 2016

    We tried to resolve our tax problems but the tax people do not know how to solve it. In fact, we've tried so many lawyers before and they were liars. It seems Community Tax know what they’re doing and they solved my problem. They communicated very well with IRS and they finished the problem. Everything was done perfectly. I got my settlement and everybody is happy. Our experience was awesome. They were very nice people and very prompt.

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    Reviewed July 21, 2016

    Before I reached out to Community Tax I would dread seeing mail from the IRS and it would take me days to have the ability and the nerve to open the envelope. I talked to them once and it furthered my nervousness with them. Right now I look forward to seeing any mail from them and opening the envelope and scanning it and emailing it to Community Tax. I will NEVER be nervous about the IRS with Community Tax on my team. They are AWESOME.

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    Reviewed July 9, 2016

    I owed $29,000 to IRS and did not have it. I had gotten a large settlement a couple of years prior. It ended up that I owed them money, and I was stunned because this was all being taken care of through a financial advisor in the bank. It had gotten to be pretty bad so I had to do something, but I just didn’t have it and I'm on a fixed income. Community Tax did a good job. They kept me informed, which was really good because I don’t like not being informed. The only thing is that it took so long to get it done, though it's not their fault. It took over a year because the IRS went back and audited me for five years and said my taxes were so screwed up they didn’t know if they owed me money or if I owed them money. It all worked out in the long run and I was really happy. I'm able to keep on track with what I got now. I was totally satisfied that I enrolled.

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    Reviewed July 3, 2016

    I had a tax loan. I tried to resolve it on my own but it was too much and I couldn't afford it. I used Community Tax and it was a good experience. I was happy the way it turned out. There were so many people working and I got different people all the time, but everybody called right back so there was no problem. I will be calling Community Tax again for this year's income tax that's coming up while I'm still on the probation period.

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    Reviewed June 23, 2016

    I have completed the Community Tax program and I'm very satisfied with the results. The main thing that I appreciated is the fact that I had a number of letters that come to me from the IRS and each time all I had to do was just let someone at Community Tax know about those letters. Then I got a letter back from the IRS saying that they would speak to my representative from that point on. I would recommend Community Tax to anyone that has any problems.

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    Reviewed June 21, 2016

    Gary, who was one of the lawyers then, was the first I talked to. He said they'll make the IRS go away but they never did go away. But Community Tax had the IRS make a settlement on my individual tax. They did a good job but it cost me money.

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    Reviewed June 9, 2016

    I owed IRS over $10,000. The website told me to contact Dennis in Houston, Texas so I called and explained to him. He was so nice that he connected me with Community Tax. All of them at Community Tax were friendly, nice, warm and courteous. They returned phone calls and did an excellent job with IRS. I was so pleased and happy with the way they did it. They do my taxes from now on. I have nothing but the greatest respect and admiration for what they do because sometimes I might run into companies that aren’t real and take my money. Community Tax is an excellent company.

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    Reviewed June 1, 2016

    I looked Community Tax up on the internet to make sure everything was legit. They have a good success rate so I decided to go with them. I tried to work with another company but I dropped out because I didn’t trust them, they’re on Ripoff Report. I've had good experience with Community Tax and everyone was very helpful. I also had them do my taxes. But I don’t pay the $446 a month that was suggested, ‘cause I’m not making that anymore so I pay the $200 for the first installment.

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    Punctuality & SpeedStaff

    Reviewed May 31, 2016

    I was with another company out of Florida. I sent everything they asked me to send, and then they told me six months later that they didn’t have everything. They just kept telling me that they’d switch me over to another person and then told me they could no longer do my case. I asked about a refund. When I got with Community Tax, they did what they said they were going to do. I’m just glad that it’s resolved because it was stress-free. I wish I could have found out about Community Tax in the beginning because the other company told me they could do but did nothing. I would definitely recommend Community Tax.

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    Reviewed May 28, 2016

    The resolution I got with Community Tax worked just fine because they managed to settle my debt and I'm happy with that. However, two years is a long time. It was a long, drawn-out process. When I first entered into an agreement with them, it seemed like it should be something that flows easily. Indeed, it does for them because they are aware of the documents they need and how they need it, but not so to a person that hasn't been through it. If I have a concern and I don't understand the process, they speak to me as if it's something I need to know. They also tell me that they are in touch with me but after a while, whenever I call in, it goes to voicemail.

    I don't look at my email everyday and there was one occasion where I didn't see that there were some documents that Community Tax needed. They didn't even call me or ask why they haven't heard anything from me about it. They told me that it's up to me to look at my email, like an insult. I felt that if they work for me, they shouldn't criticize me because I don't know what's going on and that's why I hired them. But I would recommend Community Tax, though I would caution the person that it is not a fast process and one has to have patience. It was a nightmare but I’m glad the nightmare is over, and I appreciate everything Community Tax did.

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    Reviewed May 14, 2016

    I’m finished with Community Tax. Everything worked out all right. They did a good job and I very much appreciate what they did for me because I needed it. I only owe IRS $500 and I already sent the $200 or so.

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    Reviewed May 12, 2016

    I used H&R Block before until I got myself in a deep hole, because anytime I turned around, they were adding more interest. So it got out of hand and I couldn’t handle it by myself. I then got in touch with Community Tax, and they helped me out. Their Tax reps were very nice to me, they let me know what’s going on, tell me what they need, and I did what they told me. So far, everything has worked out alright with them. I am really satisfied. They did me a favor and I'm debt-free now.

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    Reviewed May 9, 2016

    My child was in a bad bind and we knew that we weren’t capable of resolving our problems so we went with Community Tax and we have now completed their program. They’ve done his taxes and it was resolved the first year and then they did his 15 taxes after that. Their reps were wonderful. It has been a very successful experience.

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    Reviewed May 6, 2016

    I've had nothing but a great experience with Community Tax. I was a skeptic one because I've had a company like them before who didn’t do anything. But Community Tax came through with all that they advertised and said they’ll do. I'm pleased with them since they stayed true for me.

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    Reviewed May 4, 2016

    I had some tax problems. Community Tax is a good company and they did a great job helping me. Their staff were all polite. I’m very pleased and happy with what they did. It was fantastic. I referred the company to my friends and some of them talked to Community Tax.

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    Reviewed May 2, 2016

    I needed my tax issue resolved and needed help. I tried it on my own and did not work, but Community Tax resolved the issue. They're fantastic. If someone has a problem, he or she should contact them.

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    Reviewed April 30, 2016

    Everything was not handled by Community Tax. They haven't finished the remaining state returns and was told that they were going to work on that. I haven't made the final payment as of yet, but I should do that this month.

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    Reviewed April 28, 2016

    A friend used Community Tax before and he referred me to them. In fact, I haven’t thought about getting other debt tax agency or used anyone else. They were my first choice and I have now successfully completed their program. They’ve done what they said they would do. I have referred them to my son and my son used them too.

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    Reviewed April 27, 2016

    It was easy to arrange payments with Community Tax and I have successfully completed the tax program. They're the accountant that I will use for my taxes moving forward.

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    Reviewed April 26, 2016

    I did a lot research when I knew I had an issue with my taxes and I needed the professional help to get compliant with the IRS and State taxes. I came down to two companies and I chose Community Tax to help guide and represent me with this process. I made the correct choice! I have been working with Lead Tax Resolution Practitioner Daniel ** as well as Co-founder Nick Charveron and their service and advice has been fantastic! They are very accessible and timely in their response to calls and emails. The company has earned my business for future tax returns and I also have sent referrals because I can trust the people at Community Tax will do what it takes to make sure I and anyone I refer to them will get the best result possible!

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    Reviewed April 26, 2016

    I’m on social security now and Community Tax worked with me on the overall cost of my assets. I’m glad I dealt with them. I've completed my program with them and it worked.

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    Reviewed April 24, 2016

    One day, I was too tied up with the problem I had with the IRS and I said "What am I going to do? Who's going to help me with this?" Then I saw the Community Tax number on the TV. I picked up the phone and called which was a good thing. They really helped me a lot. I already sent out the payments I was supposed to, and paid off everything. Right now, I feel like I’m relaxing. I recommend Community Tax. They did a good job for me and I thank them for everything. I’ve been talking with a few people and I told them if one day they need help Community Tax can sure help. They’re really friendly and​ they call back if they can answer the person right away.

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    Reviewed April 23, 2016

    I owe taxes so I contacted Community Tax. I have successfully completed their tax program by paying them every two weeks until I paid them up. Their representatives were wonderful and very knowledgeable.

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    Reviewed April 21, 2016

    I had issues with the IRS. I worked with another company before but I didn’t get the outcome that I wanted. Then they told me to get in contact with Community Tax. I did and the team there including Megan who was my case manager was awesome with me. I appreciate everything that Community Tax did for me. I give their guys kudos.

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    Community Tax Company Information

    Company Name:
    Community Tax
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    17 N. State St., Ste. 1800
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60602
    Country:
    United States
    Fax:
    (888) 616-8850
    Website:
    www.communitytax.com

    Media

    AWARDS & CREDENTIALS 
    Illinois CPA Society
    Non-CPA Asosciate Member of AICPA
    Illinois Chamber of Commerce