Community Tax Reviews

I called Community Tax and they said, "Well, let us look into it and we'll get back to you." I didn't have to pay anything, and when they came back, they said, "Okay. Well, here's what we can do. For $3,500, we can probably make this go away." That was very helpful. It was a bit of relief and they had a good payment plan. Community Tax worked with me. If something happened that I couldn't make it, they would take half of it and move the other half to the end. There are a few things on there that were squirrelly because what I understood to be the plan was, "Okay, well, you pay half of it, a minimum of half of whatever your payment is, or two-thirds." Because one time, I was like, "What? That doesn't make any sense because the first time, it was like two-thirds." Then, "If I had two-thirds, I have the third-third and I wouldn't have to worry about this."

The experience with Community Tax did not go very well because it seems like every week, I was changing representatives because I couldn't get people to call me back or respond to emails or follow back up on. So, I wasn't very happy about that. I had to call a 1-800 number and go to somebody higher within the company to find out who was gonna call me. Then maybe a week later, they would find out and tell me who would be my new representative. They should be more personal and have people call me back.

I love my experience with Community Tax. 500 something a month is a lot to pay but they cut it down to almost half. My rep, Christine, was very helpful. She went out of her way when this was taken over from Liberty Tax to Community Tax. I didn't have to submit any more of my financial information. Community Tax gathered it from Liberty. Christine was trying to cut me some slack, which I appreciated a lot. She even offered services for me to have my taxes done through Community for next year. Liberty did not offer me that.

We were very satisfied with their service and extremely happy with the outcome! I would definitely recommend Community Tax to a friend. We were updated throughout the entire process. Updates came by email and personal phone calls. Not overwhelming at all. You can rest while they handle the work with the IRS.

I had tax issues spanning a few years and contacted Community Tax for a consultation. I elected to have them help me with my tax situation and I am relieved and satisfied with their services. My representative Demetria ** was compassionate, professional, and thorough. Demitria represents all the positive aspects of working with Community Tax to resolve your tax problems. Thank you, Demetria!

Everything was done over the phone. All the agents that I dealt with were very friendly and willing to take the time to explain stuff to me that I didn't understand. They all kept me up to date. Emails were sent to me. Even though I had different reps, they all were knowledgeable of my case and they took it completely out of my hands as far as not me having to deal with our IRS.

I had a junior advocate and she was very accommodating when I needed to talk to her. It was a long process which took almost a year, but that's to be expected. And I'm just glad it's all over with and everything is settled.

The reps at Community Tax were a little rough in the beginning and a little matter of fact because this is new. I didn’t like how it first started but I was being patient. I had a lot of questions and all of them were answered but this was a lot of money. A lot of things were being worked on and I felt like it was taking a long time because of COVID. I always felt like I was bugging them. I didn't like that at first and I brought it to their attention. I had Chris in the beginning and some other person that never responded to me. They never responded when I got transferred to them. I responded three more times and finally, Chloe reached out to me and she was very good. The process took 11 months and we were able to avoid the lien on the house but I didn’t get a discount. I’m doing more of a payment plan. The resolution was not to my liking but it was good enough.

Overall I can say that my experience with Community Tax was very good! Everyone on my team was very professional and they seemed very genuine in helping me get a resolution to my tax problem. Especially Stephanie, she was amazing! Thank you so much guys!

Community Tax is a good company to deal with because if I have any questions or any information I need from previous tax purposes, they are always there Johnny-on-the-spot. They either answer the call or if they didn't have the answer at the time, they get back to me with the answer. I would recommend them.

When I talked to the gentleman from Community Tax, it seemed like a really good idea. They wanted to charge me $2,500 for help and I did agree to that. They still hadn't resolved anything, but my situation changed. Then they wanna charge me another $3,000 to do the same job they were already paid to do. I got hurt at work and my income changed. They said that because my situation had changed, it was going to cost $3,000 because they have to file all kinds of different stuff. They were saying that they had done a lot of stuff in the background. I never saw any of it but they had said that they could get me on a payment plan. That was well over what I could even afford.

I did a google on tax, then I did the reviews and found that Community Tax had some good reviews. When I had a conversation with them the first time, they were super responsive. They were very goal-oriented in order to take care of their client and the rep, Courtney, did a superb job. They told me that the timeframe would be dependent on the information I gave, then we got down to the nitty-gritty of what the IRS was willing to accept. I had to add a caveat of my living and working situations and as soon as they heard that I would have the inability to repay anyone in the fourth year, they came out with a very positive result. In other words, I didn't have to pay any tax. It was excellent and I was very happy.

I went into this with so much anxiety and stress but during the process of working with Community Tax all of my stresses were relieved. They did an exceptional job in serving me. Got the job done in a timely manner with professionalism.

Community Tax had a good rating and good reviews. Their process was really easy and I was pleased with it. Every time I was texting them, they texted me back within an hour or gave me a call. So, I didn't have any problem. They were also able to work with me on everything and since we used their service, we don't have that stress of the IRS coming after us.

Community Tax did an impressive work on my case! Their representatives were all kind, courteous and attentive. My case matter to them as much as it did to me. Not once did I speak to someone who was dismissive or uninterested in my case. And it shows with the error they found in my 2012 tax return that gave me a $16K credit toward my over all balance due. Thank you Community Tax and all representatives that worked on my case.

She was responsive, answered all my questions. She did everything I needed to get this done. I don’t know what else to say. She did a great job and was very professional. I would recommend Community Tax to anybody after my experience.

I turned to Community Tax on the advice of my accountant after unexpectedly getting hit with capital gains taxes by the IRS. I'm very satisfied with the services provided by Community Tax and especially my latest case advocate, Courtney **.

Great experience with the company. Kept up to date and they work quickly getting things resolved. Courtney ** has been wonderful to work with. She has kept me informed on all matters of my case and makes me feel more than a customer.

I've been with Community Tax for several years. I dealt with them and they took care of me. However, my situation changed recently, so I had to reach back out to them. I spoke to somebody and they reached back out to me and I was good to go. At first, I was nervous. You know how it is when you work with the big boys. Somebody could tell me something, then the IRS sends a letter and I would think I've been screwed. But everything Community Tax told me so far has been the gospel.

I got a call from one of Community Tax's reps and she said that she could help me. She seemed nice and was very knowledgeable. Trying to get everything together took a few months. I didn't realize it would be that long. I figured I had to stop and think, "Wait a minute. This is the IRS we're talking about, so I think it's gonna be a long process." I dealt with the IRS in the past and it was not an easy thing to do, especially if I'm just a citizen trying to try to talk with these people sometimes. I wasn't professional, so I figured it's time to get professionals involved. They could push it. They could do something rather than me. Community Tax gave me feedback from time to time about what was going on with the case. It's done and I was happy with the outcome.

Community Tax was able to enlighten me on the things I did not know. They helped me immensely. Also, they called me to update me on what's going on in the process, where I am, what's coming next. I like that.

I never would have believed the IRS would reduce my debt by tens of thousands of dollars. Thank you so much Community Tax and especially Daniel **, who patiently answered all of my questions and worked with me to put this stressful situation to rest. I am forever thankful!

I highly recommend Community Tax team to anyone who is experiencing difficulties filing back taxes or is currently fighting IRS debt. They helped me greatly and got me caught up from the last 10 years of tax related issues. Everyone here is a huge help, especially Erica **, Senior Case Advocate! She stayed on top of my case and communicated clearly, professionally, and didn’t waste any time. Her and her team were able to handle everything that needed to be done. They allowed me to make bi-weekly payments out of my paychecks until the payment was complete. It took about a year but IRS accepted my hardship and wiped my debt clean. Thank you Erica and everyone at community tax for getting my life back. - Joseph **.

I called them over the phone and spoke with one of their reps. She explained everything to me and had me send some information for me to get an idea of what it would cost and how long it would take. The cost was steep up there, but that's pretty much what you have to expect. With the pandemic going on, they cleared everything up quicker than I thought it would be cleared up. With the IRS being shut down, not doing anything because the country was shut down, I thought it would be another year. But thank God it didn't take that long.

Erica has been very professional and I feel confident knowing that she has been dealing with my case. I trust her and know she will correct the mistakes of my former accountant. She has explained the process well and I know she'll continue to represent me. Thank you.

I was very skeptical at first but Community Tax exceeded my expectations. I am very pleased with the outcome of doing business with these people. Would definitely do business again. Thank you Community Tax. Reduced my taxes owed to half of what I started at and reduced payment by over fifty percent.

Always very communicative, always gets back to you. She makes sure to answer all your questions, and if she doesn’t know the answer she finds it and gets back to you. She had made this experience a lot easier than expected.

Erica and her team helped me get rid of my IRS problem. She was polite, professional, calm and helpful the entire time. She helped me understand what was going on, she was clear and concise. She seemed like she really cared about my problem and she made me trust her. Thank you, Erica.

Best way to describe is a sense of calmness, they always call with updates even when people change on my case, Libime ** has not stopped updating me while I was traveling. I truly appreciate the way he doesn’t stop and the way he treats me.

Daniel ** of Community Tax helped me sort through the disaster of my tax situation, find ways to lower my tax debt and help set things right with the IRS. Daniel’s attention and care, his clear explanations gave me confidence in the process. Thank you!!!

They fixed everything. They did a good job. Now I got a settlement with the IRS and I'm gonna be paying $25 a month until 2022 until that would expire. I will recommend Community Tax with my eyes closed.

I couldn’t be more pleased with the service provided to me by Libime **. He went above and beyond to ensure that everything was prepared promptly and efficiently. His knowledge and courtesy were second to none. I paid a lot for this service and knowing that Mr ** had my back throughout the whole process was very refreshing. I couldn’t be happier with the outcome, and would recommend that Libime ** handle your case. You will not be disappointed!

My representative, Paula, has been absolutely gorgeous, and I've been really happy with the service and glad Community Tax decided to help me. I'm disabled now and I only get 1,000 a month. They agreed to take 100 out a month, so that was a great help. They've gotten me almost out of debt with the IRS. I won't have to deal with them any more and that's a great relief.

Community Tax was the cheapest out of all the other people that I talked to. They explained everything, too. They answered all my questions when I called, and I had a list of questions I had that I needed answered before I made a decision. I wasn't sure if this was the right road to go, but it turned out to be the better decision because I went through a few people and I ended up choosing Community Tax. As of right now, my debt has been eliminated. So, it worked. That was like a weight lifted off of my shoulders. I've had this debt for over maybe 10 years now. I've been going back and forth with the IRS. Community Tax did a great job.

From the very start with Community Tax has been very pleasant. The Team that worked with always returned calls and answered all my concerns. And big thank you to Erika. She is very professional and always a pleasant to work with her.

Community Tax helped me out. Those people always answer my calls. If I couldn’t find my case manager or my case worker, I will leave a message for her and she will call me right back. They directed me through the process and I negotiated, myself, the state of Illinois taxes. I made a payment plan, paid that, and everything worked fine. Then they negotiated with IRS, and they got down my bill a lot. I’m happy. The price was very reasonable and it was on installment so it couldn't be better. I could have done it myself, or if I would have hired a private person to do that, it would have cost a lot of money.

Due to hardships of Covid I was unable to reach the IRS, Community Tax was able to get a resolution, frame out the process and stay in touch until the finial resolution letter came from the IRS. They can a trusted resource. Daniel ** was both professional and compassion filled.

I must admit that I was having the worst experience with your company, until Daniel ** was assigned to my case. I feel that Daniel ** should be considered for a promotion. This gentleman really cares, about helping your customers. Thank you.

Community Tax's message over the radio was clear. They said there would be friendly people ready to help out. The enrollment process was easy because I choose my native language that is Spanish. I talked with the rep Ruiz and he was very friendly and helpful. When I first heard his voice, I trusted him and that was key. That was the best part of that enrollment because I knew that person would help me out and would not mislead me.

I had a company out in California and they just took about $8,000 or $9,000 from me and didn't do anything for me. I was in desperate need and I called Community Tax and from day one, they've stayed pretty much on top of things up until the Coronavirus hit and things kind of like put a damper on them because they work for the IRS. It just got things prolonged, and then they had a personnel change. But other than that, everything went fine. My case is being resolved as we speak. They did a very good job, even with the changing of the guards and everything. I was in good communication with them. They were great. I'm very happy with them.

We were very pleased with the whole experience with Community Tax. They got very professional staff and they answered all our questions. Everything was done electronically. It was user-friendly and very informative. I was impressed with the way they communicated with us, the way they presented the case and the plan for what they were gonna do. We were kept informed. They would call us if there were new developments in our cases. We were in a mess and now, we can breathe freely. If I had to do it again, there's no doubt in my mind who I need to go to.

MR. Daniel ** walked with me down a road of uncertainty. We came out with smiles. So grateful. I would recommend Community Tax to whoever has an IRS Problem. They actually took the time help me understand the entire process.

Very happy with the results of my case, thank you Comunity Tax for taking my case. Special thanks to; Dan ** and David **. I will recommend to friends and family members if they need their services, since my result were what I expected from them.

I have been with Community Tax for many years now. They helped me when I got into some tax troubles about 9 years back and I couldn't pay what I owed at the time. I made the mistake of getting paid under the table while receiving unemployment many years ago. Because of my work situation at the time I could not pay what I owed, so I was luckily put on an economic hardship type plan. It worked for me even though I was trying to make more money year after year. The resolution allowed for me to be sheltered with my low income until either I was able to pay what I owed in full or it expired after ten years.

Community Tax Saved the day! They worked with the IRS to come to a resolution quickly and responsibly! They stayed in touch until a resolution was met with the IRS. Everyone at Community Tax was Customer friendly and courteous! I would recommend them to ANYONE!!

They helped me take care of my income tax and I already finished everything. The rep was real polite and helpful. I would recommend them to whoever I have that need for their income tax to be fixed.

I was very concerned about my taxes..Ms. Erica did a great job explaining all she wanted me to do. As it went along, it was getting a little easier. Ms. Erica was the one that got me through this problem. Thank you Ms. Erica.

The process took a lot longer than I anticipated. It was almost two years but I get it. Occasionally, as they were going forward, they had to contact me and get some additional information. I got them whatever they needed each time and they kept in contact with me pretty good. Everybody that I dealt with was super nice and knowledgeable on whatever I needed to know.

At first, one of the people helping me failed to inform me about a couple of things and that set me back a few months in my process. I thought I had already submitted enough information. He told me he needed such and such information to be able to proceed and finalize my case. I also thought I had sent all the info needed, but it turned out that I hadn't. The gentleman reached out to me weeks after, asking for that information, and I wasn't aware that he needed that. He just failed to properly inform me of what I needed. He was waiting, and I didn't know he was waiting, was what prolonged the process.

My husband was in deep with past due taxes and Community Tax service representatives were able to relieve the tax burden we had. In a most recent call, the IRS was sending letters that his account and property were going to be levy. Although he has no property we were still concern. Brian was able to hear our concerns out and he immediately took action. I am very please with their service.

To be quite honest I thought our experience with Community Tax was going to be horrible because the first person assigned to our account ended up quitting or getting first but when Miss. Erica ** took over our account she did an outstanding job. We are trying to purchase a home and she was able to get me what I needed in order to keep the ball rolling. Thank you so much Erica. You are amazing!!!

We were hit with an unfair tax burden and I thought that Community Tax would be able to help us lower it. The enrollment process was easy but it fell into a nine-month delay. There were lots of excuses and we got handed off to about three separate representatives. Then, it seemed like you're not working with the person that's handling your case very much. I wasn’t pleased with it, especially since we effectively paid the money upfront. We just now got it resolved starting back in November. Our first payment is due and it’s coming out this August. The entire process was not handled very well and, in the end, they didn't lower the tax at all. They just acted as the negotiating party to set the terms.

I would recommend to a friend, Community Tax did what they said they would do, my situation was resolved in a few weeks. From the beginning the process was explained and the agents at Community Tax came up with a plan. Now I can sleep better at night.

Community Tax helped me a lot to get back on track with my taxes, get my business together and a house. The only thing was I never got to see anyone in person. It was always either by phone, text, or email.

I contacted Community Tax and from day one, I felt a lot better. I felt a big sense of relief. Everybody's been wonderful, helpful and good people. Community Tax is worth looking into.

I have been with Community Tax for a long time. I owed probably $50,000 and they did a program with the IRS. I stayed with them because the person I called five years ago or so helped me to stop the levy. The IRS was gonna be taking money out my paycheck. That was the reason why I started researching for somebody to help me. Since I'm in Houston, I wanted to try to get somebody in Houston so I can go up to the office. Community Tax was the one who kept reaching out to me to see how I was doing. When they explained different things to me, they did it on my level. That’s what I really like about them. They told me how much I needed to pay for each service. They would give me something higher but I told them I couldn't pay that. They worked out and I would tell them what I could pay.

I Appreciate the help, I just hope everything works out for me. Erika are a good worker. Every time I had a question it got answer. This company really cared about my situation and stood by their word. I will recommend y'all services❗

I am so glad that my husband and I chose Community Tax. The representatives who talked with us through the process were always patient, knowledgeable and were very responsive. Erica Soto always kept us informed of IRS installment proposal and she also kept us abreast on income tax filing. I would definitely recommend Community Tax.

They did listen to me when I told them the years of past taxes I needed to have prepared. The payment arrangement was very fair. They really worked hard and made things more manageable for me. They were great.

The process with Community Tax was easy. I just gave them all the information and they took care of everything else. They kept in contact with me through the whole process.

There were taxes that were old and Community Tax negotiated where they came to some agreement that if things work out well, I’ll be back on track. I’m well pleased. But it was kind of rough in the beginning. Sometimes it seemed like the IRS wasn't gonna budge on some things. But it worked out. Community Tax followed up with me on everything. I didn’t have to give them a call. They were great. One of the main agents was Chris and he constantly kept me informed.

Answered all my questions. Very patient. Returned my calls quickly. I appreciated her service. Very helpful. She also gave me information on when my tax debt will expire. We also discussed how to handle certain years tax debts and the best way to pay them. I was very satisfied with her services.

I've been working with Community Tax for quite some time, and they're handling a lot of my tax issues and stuff like that. I've had good communication throughout the whole time. I had a pretty deep tax issue that needed to be dealt with, and part of the problem was myself. During the time that I was dealing with it, I was going through some pretty serious ailments, and I was in and out of the hospital for surgeries and stuff like that. They were having trouble getting paperwork back in on time. So, some of the issues ended up taking a little longer, which ended up kind of costing me a little bit more money because I kind of let things fall through the cracks. Towards the end, I was getting good feedback. They're trying to resolve some issues right now.

They knew what they were doing, so I followed the instructions. They helped me out a lot. I got the results that I needed, so the program worked out for me. I liked it. It took a lot out of my mind. Their reps were good. It's good when you when you get someone on the phone that you could understand. But a lot of them, you can’t understand when they're talking, so I tell them that I don’t understand a word they're telling me so they got to call me someone else that speaks a little more fluently. Overall, Community Tax was good and clear, and they explained everything to me, so I’m happy with them.

I've been using them to do my taxes, but the last year or so, I've been getting taxes done down in Mexico with somebody and it's hard to get in touch when I needed them. It takes them a while to get back with me and then, I have to go through a chain of command to get to the person that I needed to talk to. So that's been a kind of ongoing thing. It wasn't too good. I like to deal with one person and not a whole community.

I called their number and I was able to get whatever needed to get done done. The program is very good for me. I had an issue with taxes and I was able to get that resolved. They called when they needed to call, and then made sure I got email or messages. The rep that I talked to made sure I understood everything. I was able to maintain working and I was able to make the payment on wherever first we make payment on. I was very, very, very comfortable working with them. Community Tax is the best way to go and get your issues solved.

I couldn't have picked a better tax expert to put me on the right track. I even told her I was going to put her in my will once I become rich and famous! I would recommend Sarah to my friends and neighbors.

Working with Community Tax, I liked having someone trusted to know how to do the taxes and do it properly. That was what I was concerned with because I know nothing about doing taxes. Community Tax helped me file my taxes and helped me with getting assistance with the IRS with old taxes that were due. In the beginning, I had to call a couple of times until I got in touch with somebody but it was okay.

Community Tax did my tax previously and I came back to them. I was satisfied with them. The reps were on point. Every time I call, they were able to answer all my questions and they were able to get all my documents at a quick time. They set up the payment plan with me and they deduct it from my pay. They were able to set up getting started with the IRS for my payments also. Community Tax gets the job done. I would really recommend them.

Community Tax helps me a lot with the IRS. They have great service and I recommend them all the time.

Community Tax kept me out of trouble with the IRS. They ended all my sessions with filing taxes. I had two options for the payment plan, a one-time payment or make monthly payments for two years. I didn't have the initial amount of money to pay it off one time so I went with latter. It's all good.

I was able to get through to Community Tax easily and each of the reps was very responsive. Every once in a while, it took a little while for somebody to get back to me but on the whole, they were there. They had the information that I needed. They went ahead and did my taxes this year and were on the spot about that.

I was at the point where I was in a nasty divorce and I was paying out the yin-yang for child support. You can't write that off and I was not in a position to be paying the government a bunch of money. So, I didn't file. I had seven years of taxes that I hadn't filed. Then, all of a sudden, that started coming back to me. I did some research and found that Community Tax was about the best at it at the time. I called them up and told them what was going on. I sent them all the information and they filed all the taxes. They stood out in front of me from day one and they did me right. I'm down to zero and I owe the government nothing. I paid a lot of money for it but it is what it is. Community Tax did a great job for me for the couple years until I got big enough that I had the ability to pay them off. They're my accountants now and they take care of everything. Community Tax couldn’t have been better. I gave them all of my debt and income and they figured it out for me and away we went.

It was hard to get in touch with the first agent I worked with. It took awhile for him to even get my case started. I started in November and Community Tax is just now doing my taxes. So, it's been a slow process. They got me down to $100 a month for the first year on my payment plan and then 500 a month for the next years. We're still trying to get the IRS thing because I amended one of my tax returns and once that goes through, then I won't owe as much. So, it might work out.

When I called Community Tax, they were really good to calling me back and giving me information. But after I paid my money, it's been hard for me to get in contact with them. At first, they told me that it was this lady that she probably was not working there anymore or she was on vacation. But as a matter of fact, we had a call yesterday with her. She told me she was sorry about what had happened and that they weren't calling me back. I told her, “Well, it's been about two months, and I've been waiting for y’all to let me know what I need to respond about the IRS. Do I need to send the letter back? Or do I let y'all take care of it or what?" She goes, “I'm sorry. Go ahead and sign this in the back and tell me you agree with the amount you owe. So then I can deal with them.”

I've had to reach out to them multiple times to follow up on the status of things. Haven't heard anything as of yet.

I had some back taxes I owed the IRS so Community Tax helped me settle some of that debt. I'm comfortable with them. Their rep was very professional. They also set me up with a comfortable monthly payment.

Community Tax helped me to finish my tax for 2021. Their reps were good.

They were able to set up a plan that I could pay back the back taxes. They contacted me every step of the way. They were so pleasant when they called. On my end, I got very nervous about this and they always put my mind at ease and said, “We’re gonna take care of it. It’s gonna work.” They were awesome. I’m very satisfied. I recommend Community Tax to anybody who's having that problem.

I've had 2014-15 taxes that I didn't file and I was looking for some assistance with the IRS. Community Tax helped me out pretty well and I appreciated it. I came back to them for this year too. They answer when I call. The agent explained everything in detail of what to expect from the IRS, and if there were any questions, give her a call and she could help me with whatever questions I had. I would highly recommend them. They're on top of whatever needs to be done with the IRS. As far as communications of feedback and stuff like that, it's very great. They let you know every detail.

Community Tax got a payment plan set up and didn't save me any money. I was looking for some break on the penalties and interest, and then get in it. I was dissatisfied with the settlement, but I was satisfied with the tax prep. The people were very polite and reasonably responsive when I would give them a call. It was somewhat difficult to get in touch with anyone. But aside from that, they're okay. It's just if I got in trouble with taxes again, I wouldn't use them.

Community Tax was cost-effective. Then out of everybody that I saw, they had an okay rating, kind of misleading a little bit, but most of them are bait and switch. I paid them to do what I could have done by myself. It took them a very long time to get it done. One service tax to be done shouldn't take that time. I was out of work for two years and then I had to go into my 401(k) and all that tax build-up. I thought it was gonna get some of the debt off and they didn't get enough. I owe $44,000 and it was pennies on the dollar, but I didn't qualify for that, so now I'm paying $480 a month as my tax bill.

Why is this thing not done? I keep telling these people that I work for the IRS, they hold us to a higher standard. I have to make that deadline. I talked to Hugo on the phone yesterday and today. He said he was waiting on something for me to complete. I told him that he should call and tell me that. He said he would send me a questionnaire. I started filling it out. Then it went to asking me about how much taxes I had paid for my house. I already sent them all this information two months ago. Well, I sent it all to Hugo again. He sent me a message back saying he needed something for my daughters and he needed to know if we had received a stimulus check. Well, I've already told him this. Still, I sent him the information again. He's supposedly preparing it now. I hope that they will be done and have everything ready for me to review it today. But then, even with trying to get some type of plan with our taxes for 2018 and 2019, it was just crazy.

Community Tax is taking forever and not doing much for me. I don't have anything resolved and I'm not very happy at all. I think I have to pay another money for somebody else to take my case because Community Tax is dragging for over two years and nothing has changed. I've been telling them that they are supposed to talk to the guy handling my taxes. It has been over a month and they've never done it. Their follow-up is not very good. Sometimes, they say they're gonna do something but it never happens. When you call them, they have a bunch of excuses for you. Every time that you call somebody there, somebody is on vacation. Then you try and speak with somebody else and it's their day off. The cost is high. They charge and charge you and after they collect their money, they start dragging your case for years. Nothing gets done on time, the way it's supposed to.

Community Tax helped me in everything. I waited a long time, but they fixed my problem. I can send the money for paying the house. Everything is good.

I reached out to Community Tax, LLC. from Chicago, Illinois back on November, 11th 2020 in search of Tax Relief Services. I had received a lien or wage garnishment letter, and I knew I did not owe as much as the IRS says I did. I didn’t want to fight the IRS myself, when I could have Tax Practitioners do it for me, right? My case was untraditional as I'm more hands on than most. Community Tax did an investigation into my tax issue as part of their phase 1 program. I have to say that you can't get a CPA to look over your complete tax record for $250.00 as their phase 1 costs. I think more of the money might be made through phase 2 and negotiations with Federal and State agencies. They are creating a new standard for the industry and customer best interests come first.

Contacted this company Jan 2020 to help handle unfiled taxes and owed payment. It wasn't until May that I was contacted to complete a financial questionnaire. I did so. I followed up in June. Response - "working on it". I followed up in August. Response - "just got back from paternity leave, working on it." I followed up in September. Response - "Trying to get caught up. Working on it." In December I received a letter from the IRS that I have 1 month to pay or they will begin seizing my property. I emailed Community Tax right away. Response - NONE AT ALL via email. I received a phone call from somebody completely different to fill out another questionnaire. I already did this. I called back and left a message. It's been over a week. No response.

I had some issues with the IRS which Community Tax helped me with. They helped me get things put together and get caught up and try to move on. They’re very professional. They didn’t just take my money and not answer my calls. They did what they said they would do, and I would recommend them in a heartbeat. If you're in a similar situation, you would get the same set of professionalism that I received.

I owe so much to the IRS. It was going up instead of down. I did call another company and for what they wanted right up front, I could have just given that to the IRS. It was too much and I couldn't afford it. Community Tax was lax and more lenient where I can make payments. They called and kept me updated. I've been up under three of their reps at least and all of them have been very nice and informative to me. A lot of things have to go through the process but it didn’t drag out a whole year. They were reasonable and I'm glad that they did help me. They did the best they could for me. I'm on a payment plan but it wasn't so high where it would take me years to pay it. Also, it was an affordable amount and I should be finished paying them soon.

I called Community Tax and they explained to me the process and how they work. The second call was to ask me about my finances. Signing up was easy. They’re gonna help me to pay not too much. I wanted more flexibility because I pay 1,000 something per month right now which is too much. But they told me that if I want more flexibility, probably I have to pay a little more. I have to wait for what is gonna happen with my case. They told me that it takes four to six months that we’re gonna wait for the response from IRS.

My experience was absolutely satisfactory, it helped me when I needed the most, I'm very grateful and feel very lucky to know about Community Tax. Thanks a lot. I do really appreciate your help. Very grateful indeed. You’re awesome.

The people from Community Tax were really nice to me and the last lady I spoke to was really helpful. She always kept me up with info. Every time I need her to talk and ask questions, she was there for me. The enrollment process was good. They worked with me on my payment plan and at the beginning, I was told I was gonna be helped with my federal and state process, which at the end, they only helped me with my federal tax and not with the state. So on that, I feel that I was lied about. Because now, in order for me to fix the state tax, I have to go to another process, which from my point of view, I was understood that Community Tax was going to take care of that as well. But I was told that once I'm done paying all my federal dues, I'm gonna get a discount for my California Tax. Everything else was really good. Community Tax helped me a lot to take care of the problem and I will recommend them.

I was under a terrible tax burden. Community Tax gave me great relief. I am most grateful to Community Tax. Thank You Very Much. I will recommend Community Tax to all my friends who are in need of a good tax team.

The program was kind of stretched out a long time because of this Coronavirus thing and it's kinda expensive. I wound up not owing much more than what they charged me. But they got it taken care of. I got it set up on payments and paying the back taxes that I owe a month ago.

The IRS was gonna garnish my wages and so I was really worried about it. I contacted Community Tax, and they were able to stop that garnishment before it started. The process took about three weeks. So, they're pretty fast. The enrollment process was good. They were very engaging, let me know everything that was going on and kept me updated on everything. They even faxed in what needed to be faxed in on my HR department payroll to stop that garnishment.

Community Tax took care of me. The enrollment process was good and easy. I owe a lot of money today to the IRS. Community Tax talked to them and made the best deal for me so I could make upfront payment. The guy explained step by step everything that I had to do. I had a payment plan before and they put whatever I had to pay before together. I was thinking that their payment plan was gonna be more but it was good. I recommended one of my guys to them.

I was working for a contractor and I didn't really know how the taxes work back then. Then I came up to a lesson after two years and then started working for a company where they started taking my taxes. I haven’t filed my taxes until my third year 'cause they said I could do it two years in a row. Once I finally did it, I found out that I owed more than $10,000 to the IRS. So I had to call Community Tax to fix my problem. They worked with me each month, which was nice. But now that it has been resolved in a way, I still got a letter from the IRS a couple of days ago telling me that I still have to pay them back. I called Community Tax back but they only lead me to a message, that said to leave a message and they'd call me back in 48 hours.

The reps at Community Tax have been friendly. They helped me well. Now, we’re not engaged with IRS yet, but they’re fixing it.

Everything’s good with Community Tax. I have a couple of friends that went with them and they like the way they work. They told me to go with them too. The one I always talk to is Elizabeth. She’s great. She’s always calling me and letting me know what's going on. She also tells me to wait, and if I get any letters, send them to her and she will fix it. Right now, we're waiting for the IRS.

I had some income tax issues. Community Tax had good reviews and their agents were great. They would contact me, text me and leave a message if they couldn't get through to me. They were very polite and so helpful. The quality of their service was excellent. Working with them has helped me tremendously. The stress level completely dropped because they were assisting me. I would definitely recommend them to others.

Community Tax has been great and I didn’t have any problem with them. They worked with me in the beginning and the enrollment was so easy. I did everything via email, except for the proper paperwork, and it went smoothly. But I requested several times for a hard copy of the tax settlement from the IRS and I still haven't received it. They sent me an email, but when I was trying to archive it, I deleted it. Other than that, working with them made me feel much at ease.

Everybody at Community Tax treated me well. They kept close contact with me which I appreciated. Going with them was a good experience.

I've been trying to search for the best tax company that could help me with my tax problem. Fortunately, I happened to watch a TV ad for Community Tax and I decided to choose them based on that. Before, I didn't know their company. I had a nice and great experience with them. They did everything. Everybody, like the person involved in my case, was very helpful. They were very patient in trying to communicate with me. When I was disapproved and my request was denied, they talked to me and discussed with me the possibilities then they submitted documents for me.

I talked to a Community guy on the phone and he was very detailed on what he was telling me to do. They explained things fairly simply. Community wasn't the cheapest but part of the reason I went with them was because they offered me a payment plan where we can do it over two years and take a payment plan. The other company wanted me to pay $6,000 right upfront. Obviously, I was calling them because I don't have a lot of money. If I did, I would just pay the bill.

Feeling that it was right at the moment, I availed of Community Tax' services and it was a good decision. They got my tax situation strewn out and it didn't take them as long as I thought it was gonna take them. The guy that I was dealing with got me in and out. It didn’t take long for him to do what he had to do. He was there any time I called him and he was nice and respectable. I had no problems with my payment plan too. Anytime I was late on the payment, I contacted Daniel and he contacted the other party. We would get it taken care of.

Daniel was the most helpful person ever. He answered all of my questions and gave me his direct number should I have any other. He walked me through the process step by step and at the end my tax resolution was resolved. It was so easy and I would recommend this company and especially Daniel ** to anyone who is looking to pay down a lump sum of taxes owed into small and manageable monthly payments.

Community Tax was a big help for me. They were always in touch with me, letting me know what was going on and they helped me a lot to solve my case with IRS. My rep, Patricia, was awesome. She was a very nice lady and always available to answer my questions. For the people who have problems with IRS, don’t wait too long. Call Community Tax because they will help a lot with these kinds of problems. The cost is worth it.

My name is Martines and I am overly grateful for the patience and outstanding quality service Community Tax has given me, specifically My Practitioner, Luis **, and My Case Advocate, Marilu **. Both people were very professional and courteous while putting an ample amount of time into making sure they got me on the best track and out of the unfortunate situation I was in for a very reasonable fee. I would highly recommend Community Tax to anyone having tax trouble.

I got several years of taxes in the rear and I wanted to get caught up before the IRS caught up with me. I checked the Better Business Bureau and saw Community Tax had an okay rating. I went with that. It is expensive and I can see where it would be prohibitive for other people. For me though, the cost was okay because I wanted it done, and I didn't wanna do it. Plus, I so happen to have the money at the time.

Community Tax's service was okay. Their enrollment process was pretty easy. Most of their agents were pretty good. They all got back to me. There were some hold-ups, but most of it was pretty good. I thought I could get more than what I did, but I'm happy with what I got. I've heard advertisements and they said that they could get pennies on the dollar instead of what I ended up paying on the full tax. I got rid of some penalties. As far as the payment amount, I thought maybe there would be more choices, but there wasn't. They only gave me one choice. But I'm okay with it. Otherwise, I wouldn't have done it. Working with Community Tax got some pressure off me. They also did my taxes last year and I think I got money back, so I felt that was pretty good.

I called Community Tax and I liked the fella I talked to, Dan. He was professional and handled things pretty well. They helped me out when I owed the IRS and got my debt settled for me. That relieved a lot of pressure. Things went smoothly with Community Tax. They just take their monthly fee out of my checking account. I would recommend this company to anybody.

I was having trouble with my income tax. I thought Community Tax could help me so I went with them. I received good service and they took care of everything for me. I didn't have to do much and I got the service at a decent price. I've completed their program and I'm super satisfied with the outcome.

I was in a serious problem because of my job, and then I had a divorce and I'm paying child support. I had a lot of stuff, and I was stuck, so I was behind. I saw the Community Tax commercial and the people at the start were happy with them. Now that I resolved the issue I had, I'm very happy with them too. They're excellent people. I talked to a couple of ladies and they helped me. We set up a plan for the payment and then I put my house on the market. That way, I could take care of the balance. When I sold my house, I had the money on my account, so I made a full payment.

Community Tax called and had me talk through my issues and the problems that I was having with miscommunications. I was assigned a new case worker while maintaining the great CPA they assigned me (Barry **) Still working with Barry, as he walked me through my potential resolution process. I am satisfied in the direction we are heading and looking forward to a resolution. Will update when resolution of my case is reached.

I am very pleased with Tessa **, very professional, thank you so much for your great work. I will definitely recommend Community Tax to family and friends. Helping us really took a lot of stress from us. You did what was in your power to help us and you did it. Thank you so much again for your great work. No words can describe how we feel.

I was behind in taxes from 2016 to 2020. Community took my case. Very cordial and friendly. Filed my taxes and set up a plan to pay my delinquent taxes. A payment plan that was reduced and I could afford. Very satisfied customer! Community Tax will take all of your worries off of your mind with the IRS so you don't have to!

After having some health issues in past years, I ran into the issue of owing the IRS some back tax dollars and penalties that had accrued. The IRS was sending me "Nasty letters" on a weekly basis!!!! I contacted CT.... CT reviewed my situation, proceeded to gather my tax info and present a plan to the IRS for a resolution. CT received an agreement/settlement from the IRS in a very short time and took a ton of pressure off me. Thank You CT!!!!

Community Tax sounded real good. They did okay for a while. I had paid them all this money, and when I checked my account two weeks ago, the IRS took some money out of my account. When I talked to the lady the last time, she said that I qualified for that debt forgiveness and I wouldn’t have to worry about it anymore. But when I checked my account, I called the bank and they said that IRS took $50 out. I called on a Friday and Community Tax said they will be closed that Monday and leave a message. I left a message and I never heard back from them. They just told me they would get back in touch with me last week because they were closed on a Monday for some reason. I never received any paperwork from them either.

Optima's rep put me on hold and this and that, and it just took too long. It was 30 minutes. And I’ve talked to three different people, and they kept pushing me to somebody else. So, I just hung up and called the next one, which was Community Tax, and they were right away, just boom, boom, boom. I dealt with this one person. When I had questions, Community Tax likes to get several people that would analyze the case. And the one that always contacted me could never fully answer any of my questions. And then, somebody would always have to call me back with the info who immediately answers all the questions that I had. It was weird. I dealt with a person at the bottom of the rung.

There were pretty good reviews about Community Tax. Enrolling was pretty much a call. There was an initial screening and they were willing to see if I qualified for the program. I then received pretty good service. The reps were helpful. I’m finished with them. I would recommend them.

My husband heard about Community Tax through the radio and he called them. Then, I was the one that got with all the services. The customer service has been great. Raul, the rep, is very easy. I do the process through email and he responds to me right away. In fact, I have sent him some documents. So, he's very flexible. If he happens not to be in his office, I leave him a message and he gets back to me as soon as he can. Community Tax is doing great because they keep me posted on what they're doing as well as on not having heard the answer from IRS yet. So it's for me to be aware of what's happening.

Community Tax help me resolve my issues with the IRS. Christine ** and her team were helpful, responsive and great to work with. Whenever I had a question or needed clarification to my situation, they were knowledgeable and quick to respond.

Dylan was very patient, answered thoroughly my questions and Very Professional. Dylan, had an answer or would get back to me, ASAP. He definitely knows His Work. Yes I will recommend to my Family and Friends, THANK YOU VERY MUCH DYLAN ** FOR YOUR GREAT JOB???? I appreciate your patience.

I heard about Community Tax advertised on the radio and then, I had talked to a partner that I trusted. He said he used them before. The rep explained to me what it was going to be about and the enrollment process was easy. We had a $48,000 bill with them but after they take out everything, it will leave them about 15,000. The bill originally was only 25,000 but when they got through doing their system, they stacked it up to 48,000. They collected about $34,000 for me. They put me in a non-collectible status program. I was pleased and I loved what they have done for me. I couldn't handle them on my own. They helped me out a whole lot.

I owed a substantial amount of back taxes with penalties from previous years. Community Tax was able to negotiate, (on my behalf) a fair and equitable installment payment plan for back-taxes owed. I'm quite sure without the help of Community Tax my outcome would not have been so successful.

Updated on 04/24/2021: Providing an update from last review (July 31st 2020). Still no resolution from Community Tax. Lauren from their Client Success team reached out to discuss my issue August 2020. Only actionable thing that happened was that I received a partial refund from Community Tax for the year that was not filed with the IRS. However, this has created a greater problem. The year that was not originally filed by Community Tax, was filed but in communication with Community Tax. It was stated it could take months for the IRS to receive. Here it is April 2021, per communication from Community Tax the tax return was filed but hasn’t showed in the IRS system.

Community Tax worked diligently to resolve my issue with the IRS. I opened my case a month before the pandemic and therefore my case took longer to resolve. However; the case advocates never stopped communicating with me on the stages of my case. I would recommend them to anyone requiring assistance with debt issues. Thank you Community Tax.

Maggie ** very friendly and kind. She was always in contact with me during the process. She answered my calls and resolved my concerns. Community Tax took more than three months to finish preparing my taxes and having my tax returns ready.

What can I say? Community Tax delivered the result I had hoped for. They were honest and truly made me feel that I could trust them. That I actually got off the phone and felt certain I was going to settle this burden. Communication is key on both parts. That is where Jasmine comes in. She made me feel that any question I had would be explained and answered. She delivered. My case and me were important to her and that meant a lot to me. Taxes and the IRS are scary. Community Tax I would refer anyone who needed help to Jasmine. I hope you will do the same. Again thank you.

I had Nick ** help me and he was completely unprofessional. Big chip on his shoulder. They lure you with a lot of terminology and confuse you to their convenience. Also tricked me into signing docs to run credit checks (hard inquiries) after making it clear I didn't want to apply for loans. Their customer service dept is also just as bad! I wish I could give zero stars. A lot of stuff they do you can do yourself. It's better to just get a CPA to help you. Please don't do what I did and ignore the bad reviews.

Community Tax was really good. They took a little bit longer than what I thought, but it was complex. It took almost a year but I'm done with the program now. They set me up with a company that I paid to acquire their services and I paid that off and then I got a full tax relief. It was a hardship case. I worked with three different people and all of them were cooperative and courteous.

I resolved my case with Community Tax and recieved a full refund. Thank you Community Tax.

I am so grateful for Community Tax. I would always wonder and would be on edge about my check since I had direct deposit that the IRS would take my money and then I would not have any money for my bills. I did nothing for 2 years and always receiving letters. Had no peace of mind. Every years I had no return. But debt did not go down. I called community tax and now If I get a return it goes toward the debt. Very happy with community tax. I don’t worry about my account. Very happy.

I owed taxes for 2017 and 2018, so I was going to pay around over 20 grand in total. I can’t afford paying everything all at once, so my uncle recommended me with Community Tax. He owed over about 60 grand but they helped him out. So he told me about them, and I went to them. I first talked to Nick. From him, I went to Barry, and from Barry I went to Mary Lou. They answered all my questions whenever I needed them. They were very helpful and nice. They did their jobs the way they were supposed to be, even better than what I expected. Unfortunately, they couldn’t help me out with all the things, but I was able to do a payment. Nonetheless, customer service, was amazing. It was the whole nine yards. They did all the work so it was easy on me. Comparing to the customer service, it was pricey but I was able to get some help after all. I highly recommend them to anyone who’s trying to go in with them.

Community Tax helped me reduce my payments down to 500 bucks. The enrollment to their tax service program has been pretty easy. It’s kinda hard to get ahold of the rep over the phone. But still I would recommend them whenever somebody asks me about it.

After getting off to a slow start my 4 years of tax documents were given to Elizabeth **. In less than a week my taxes were completed and I am still blown away by the results. My conversation with her was encouraging and professional. I look forward to working with Community Tax for my 2020 returns. Thank you Elizabeth.

I have dealt with Community Tax for a few years and they have helped me to better understand what is required for a proper IRS relationship while advocating for me to resolve several years of tax issues. Daniel ** was very informative, supportive and clear with a solution. I am grateful that I chose Community Tax!

My son in law used the service of Community Tax. When I asked him about it, he immediately said, "Those are the people you want to go to." I was having trouble with my back taxes and so they worked out a deal with the IRS. Laura was a person of contact, and they kept me informed. I was able to reach someone when I called them. If I was not able to reach them, I left a message and they called me back in a timely manner. That was very important. Mine was a difficult case and I had no problem with paying the price. Working with them has taken a lot of pressure off of me. I've continued the service that they have where they do your taxes and continue to monitor because I have the most trust in them. Overall, they would get the job done. They are fair, too. You will be very pleased.

I needed help with my delayed taxes and Community Tax offered a payment plan to solve my problem. The attention rendered to me was perfect. I'm feeling a little more confident over my taxes stuff and I trust them. If I need any other help, I know where to go. I would tell others in my situation to go with them because they are the most expert people with taxes.

Working with Community Tax took a big burden off of me as far as the IRS. They just let me know what was happening step-by-step which made the process a lot easier. Their consultant, Chris, was extremely attentive and extremely knowledgeable. He walked me through a couple of things. He was great. Everything in my experience with them was to my liking.

The service with Community Tax has been great and Chris, the rep, is the best. He was my go-to person and he stayed in touch with me. He was diligent, stayed on top of it, proactive and friendly. He was this voice that gave me this sense of comfort. When I knew he called, I wanted to talk to him even though it was a bad situation. So, the whole experience was outstanding. I would highly recommend Community Tax to anybody. I have been telling people to call them to have them do their taxes. So, I feel very good about having dealt with Community Tax. I did research and a little comparison with some other people that were advertising on TV, which was how I knew about them and chose them. But they’re local, too and I live in Chicago so that is good.

I dealt with several individuals during my resolution process and all were professional and efficient. Marco was my final resolution contact and he was consistently professional, helpful, and responsive to any questions or concerns I had. I have no hesitation recommending Community Tax for assistance.

The tax agents are great in communication and they call me. They helped me make an agreement with the IRS. Everything was okay with me.

Community Tax helped me a lot. A friend of mine told me about them so I called them. I got no problem with them. They did everything okay. They are the best.

Everything with Community Tax is working out fine so far. I heard an advertisement about them, and they were convincing about what they do. So, I decided to give them the opportunity to take care of my problem. I felt good about going with them. The only thing is sometimes, I call one day and then they get back with me the next day. But I understand that, sometimes, everybody is busy doing something else. I would like them to improve the call time.

The initial contact with Community Tax is terrific. The people they have working for them are quick-moving. They respond. You get everything you need. They set up the cost, they tell you how much it is, they get you to sign the documents, and then they move you onto another unit. Right from that get-go there, the payment process to them starts, which through Home Acceptance Corp. The whole process takes about two weeks. And then after that, it just kind of seems to fall apart.

I needed service from Community Tax because I haven't filed my taxes since 2010 all the way to 2015 since I was unemployed. I couldn't pay my taxes at the time because I was going through a divorce too, so everything was happening at once. Community Tax helped me out a lot. They have some pretty good people working for them, especially Sal. He helped me out a lot lately. He is a really good and a very professional guy.

I heard that Community Tax was pretty good. I had a really serious tax problem and they were able to solve it. The agent took care of me so well. He’s really respectful and he went above and beyond the call of duty as far as coming downstairs and picking up my paperwork. He was just really cool. I told them what I could pay and they worked with me. It has impacted my life so much that everybody I run into, I tell them about the Community Tax service. And in our community, there’s a choice of tax repairs and they did a real good job. They didn’t take advantage of me. I'm having them handle my taxes now every quarter. But I’m paying every month because they’re keeping me aware of how to do my paperwork, like keeping up with my receipts and how to be more organized.

Every bit of my experience with Community Tax was good. I was a little disappointed at the very beginning The cost that was quoted on and when I got to the stage where I was talking to my representative that would be handling my case the price was higher than what I was initially told. There were two different people I talked to. The first was the customer support who got me initiated and then post-loan representative.

Community Tax saved me a fortune. Their customer service is good. The agents and attorneys were awesome. They got what I wanted done.