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Community Tax
AUTHORIZED PARTNER

Community Tax

 4.6/5 (74 ratings)
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Community Tax

About Community Tax

Community Tax strives to provide each customer with the most efficient and affordable resolution given their individual situation and tax needs. Over the years, the company has helped more than 100,000 customers deal with the IRS and/or state taxing authorities on matters ranging from resolving back tax debt and preparing unfiled tax returns to assisting with ongoing bookkeeping and accounting services.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Available in all 50 states
    • Impressive staff credentials
    • Free consultation

    Cons

    • Pricing not available online

    Bottom Line

    Community tax is a full-service tax company providing a wide spectrum of services, from tax prep to tax relief for individuals with $10,000 or more in tax debt. They staff enrolled agents licensed by the U.S. Department of Treasury.

    Community Tax Reviews

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    2 featured reviews
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    Page 3 Reviews 15 - 25
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 31, 2021

    Very happy with the results of my case, thank you Comunity Tax for taking my case. Special thanks to; Dan ** and David **. I will recommend to friends and family members if they need their services, since my result were what I expected from them.

    Community Tax response
    Julian,

    Thank you for your review and rating! We are happy we could assist you with your tax issues!

    Community Tax

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 24, 2021

    I have been with Community Tax for many years now. They helped me when I got into some tax troubles about 9 years back and I couldn't pay what I owed at the time. I made the mistake of getting paid under the table while receiving unemployment many years ago. Because of my work situation at the time I could not pay what I owed, so I was luckily put on an economic hardship type plan. It worked for me even though I was trying to make more money year after year. The resolution allowed for me to be sheltered with my low income until either I was able to pay what I owed in full or it expired after ten years.

    Unfortunately the year before it was set to expire 2019, the year before the pandemic, I made well over six figures in income which caused the IRS to cancel my agreement and I became liable for the entire amount I was in a resolution for- interest had accrued and it was a big amount. Well luckily they worked with me again and got me into another plan that works. They made me feel at ease and help lower my stress levels. Luckily, I only have a few more months of paying a monthly amount as is part of my agreement, before this entire thing in behind me. Also, I am still using them to file my taxes every year and actually have them on a month to month contract. I will continue to use them past this day and am thankful to Luisa ** and everyone else at Community Tax. I recommend them to everyone who tells me they have tax problems they need help with. I am a happy customer.

    Community Tax response
    Ernest,

    Thank you so much for your great review! Every taxpayer's circumstances are different and we are happy we could place you in a resolution that fit your current life situation.

    Thank You Again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2021

    Community Tax Saved the day! They worked with the IRS to come to a resolution quickly and responsibly! They stayed in touch until a resolution was met with the IRS. Everyone at Community Tax was Customer friendly and courteous! I would recommend them to ANYONE!!

    Community Tax response
    Samuel,

    Thank you for your rating and review! We are very happy we could assist you with your IRS issues.

    Thank You Again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 21, 2021

    They helped me take care of my income tax and I already finished everything. The rep was real polite and helpful. I would recommend them to whoever I have that need for their income tax to be fixed.

    Community Tax response
    Elva,

    Thank you for your review and kind words. We are happy we could assist you with your tax issues.

    Thank You Again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 20, 2021

    I was very concerned about my taxes..Ms. Erica did a great job explaining all she wanted me to do. As it went along, it was getting a little easier. Ms. Erica was the one that got me through this problem. Thank you Ms. Erica.

    Community Tax response
    Florence,

    Thank you so much for your review. We will pass along your comments to Erica and her team! Thank you again and we are happy we could relieve your concerns.

    Thank You Again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 15, 2021

    The process took a lot longer than I anticipated. It was almost two years but I get it. Occasionally, as they were going forward, they had to contact me and get some additional information. I got them whatever they needed each time and they kept in contact with me pretty good. Everybody that I dealt with was super nice and knowledgeable on whatever I needed to know.

    Community Tax response
    James,

    Thank you for your review. We're sorry it took longer than you hoped. But we are happy we could get everything resolved to your satisfaction.

    Thank You Again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2021

    At first, one of the people helping me failed to inform me about a couple of things and that set me back a few months in my process. I thought I had already submitted enough information. He told me he needed such and such information to be able to proceed and finalize my case. I also thought I had sent all the info needed, but it turned out that I hadn't. The gentleman reached out to me weeks after, asking for that information, and I wasn't aware that he needed that. He just failed to properly inform me of what I needed. He was waiting, and I didn't know he was waiting, was what prolonged the process.

    Then I asked to have someone else help me and that person was great. Sometimes, he would take a couple of days longer than I would have liked to respond, but when he would, he was always very thorough and helpful. If only they could summarize all the points that we talked about and be more thorough as to what was going on, step by step, that would have helped. It is a service and it is something I’m paying for. But I understand too, though, a lot of that’s kind of on me to keep track of.

    Community Tax response
    Edgar,

    Thank you for your review and honesty. I strive to have every client taken care of with great customer service. It is a total team effort. If there is ever anything you have questions about in the future or need assistance with, we will be here for you, just reach out.

    Thank You Again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2021

    My husband was in deep with past due taxes and Community Tax service representatives were able to relieve the tax burden we had. In a most recent call, the IRS was sending letters that his account and property were going to be levy. Although he has no property we were still concern. Brian was able to hear our concerns out and he immediately took action. I am very please with their service.

    Community Tax response
    Eunice,

    Thank you for your review. We are happy we could assist and put your fears to rest!

    Thank you again,

    Community Tax

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 27, 2021

    To be quite honest I thought our experience with Community Tax was going to be horrible because the first person assigned to our account ended up quitting or getting first but when Miss. Erica ** took over our account she did an outstanding job. We are trying to purchase a home and she was able to get me what I needed in order to keep the ball rolling. Thank you so much Erica. You are amazing!!!

    Community Tax response

    Hey Danielle, thank you for your kind words! We will be certain to pass your praise along to Erica. Have a wonderful day!

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: July 26, 2021

    We were hit with an unfair tax burden and I thought that Community Tax would be able to help us lower it. The enrollment process was easy but it fell into a nine-month delay. There were lots of excuses and we got handed off to about three separate representatives. Then, it seemed like you're not working with the person that's handling your case very much. I wasn’t pleased with it, especially since we effectively paid the money upfront. We just now got it resolved starting back in November. Our first payment is due and it’s coming out this August. The entire process was not handled very well and, in the end, they didn't lower the tax at all. They just acted as the negotiating party to set the terms.

    Community Tax should improve on their communication process. I was the one who was reaching out every few months for updates and sometimes, I got decent updates and sometimes not. I would not recommend them to any friends or family. They did not do anything for us and we didn't have any choice but to take the settlement that they have set up for us because it had taken so long.

    Community Tax response
    Loyd,

    We appreciate your feedback. Unfortunately we cannot always "lower" debt owed and sometimes it is just a matter of making sure a taxpayer is protected from aggressive actions from the IRS, each taxpayer has a different set of circumstances. However, in your case we were able to lower your debt by over $2,500 with a removal of already assessed penalties. The reduction more that covered the fees you paid to us.

    As a negotiating team, we will put our skills up against anyone when it comes to holding the IRS accountable to our clients and negotiating the utmost we can do within the laws. We do apologize for the number of people who you dealt with as we assign a team of people to each case. This should have been made clearer to you. We also, appreciate your comments on contact issues as it is something we will definitely address.

    Thank you again for your review and helpful insights.

    Community Tax

    Be the first one to find this review helpful
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    Community Tax Company Information

    Social media:
    Company Name:
    Community Tax
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    17 North State Street, Suite 1800
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60602
    Country:
    United States
    Fax:
    (888) 616-8850
    Website:
    communitytax.com

    Media

    AWARDS & CREDENTIALS 
    Illinois CPA Society
    Non-CPA Asosciate Member of AICPA
    Illinois Chamber of Commerce