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Community Tax

Community Tax
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Overall Satisfaction Rating 4.38/5
  • 5 stars
    126
  • 4 stars
    13
  • 3 stars
    8
  • 2 stars
    3
  • 1 stars
    13
Based on 163 ratings submitted in the last year
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At Community Tax, we strive to provide each customer with the most efficient and affordable resolution given their individual situation and tax needs. Over the years we have assisted tens of thousands of taxpayers in dealing with the IRS and/or State Taxing Authorities on matters ranging from resolving back tax debt and preparing unfiled tax returns, to assisting with ongoing bookkeeping and accounting services.

Our office is staffed with dedicated licensed tax professionals that will work with you to customize a tax strategy for both the present and the future. We look forward to working with you for all your tax needs.

Illinois CPA Society
Non-CPA Asosciate Member of AICPA
Illinois Chamber of Commerce
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BOTTOM LINE

Community tax is a full-service tax company providing a wide spectrum of services, from tax prep to tax relief for individuals with $10,000 or more in tax debt. They staff enrolled agents licensed by the U.S. Department of Treasury.

PROS

  • Available in all 50 states
  • Impressive staff credentials
  • Free consultation

CONS

  • Pricing not available online

About Community Tax

Community Tax, LLC (CTAX) is a full-service tax company that provides affordable tax services to individuals and businesses nationwide. Founded in 2010 and serving all 50 states, it is one of the leading providers of tax preparation, tax resolution, bookkeeping and accounting services.

Filing taxes and resolving tax issues can be complicated for most of us. CTAX takes pride in its staff of knowledgeable and licensed tax attorneys, CPAs and enrolled agents. Enrolled agents are tax advisors licensed by the Department of the Treasury to represent taxpayers before the Internal Revenue Service (IRS) for tax issues.

Community Tax services

The IRS is bent on collecting all taxes due to the government. Non-payment of taxes, underpayment of taxes, late payment, misrepresentation and other violations of tax laws are reasons the IRS can come after you. Fortunately, CTAX provides a broad spectrum of tax services to protect yourself from the IRS' wrath. The services include the following:

Tax Preparation

All the tax preparers at CTAX are licensed with a Preparer Tax Identification Number (PTIN). If you use CTAX's services, you will be assigned a dedicated tax preparer. You will then submit a limited power of attorney to authorize the tax preparer to access your tax records at the IRS. After completing your return, the tax preparer sends it to a group of reviewers composed of seasoned CPAs. The return will be sent to you for your review and signature. Upon receipt of your signed return, CTAX will immediately file your return at the IRS.

CTAX tax preparers are diligent and accurate in identifying regular and special sources of income. They continue to educate themselves with new IRS policies and laws to determine which expenses are eligible for deductions such as:

  • Higher education expenses
  • Student loan interest
  • Medical expenses
  • Mortgage interest
  • Real estate taxes
  • Charitable contributions
  • Gambling losses
Tax Resolution

The resolution process starts with an investigation and may last from one week to one year. The CTAX investigative team analyzes your financials and IRS records. The team sends you its findings and offers the following potential solutions:

  • Offers in Compromise (OIC): Taxpayers who are at the verge of financial hardship can qualify. Financial hardship means having more expenses than income. The IRS determines the maximum amount taxpayers are financially capable of paying without causing hardship. The remainder of the tax debt is forgiven.
  • Installment Agreement (IA): This method allows taxpayers to pay their tax debt balance over a period ranging from six months to 10 years.
  • Stair Step Agreement: This solution grants taxpayers the option to pay off a large expense, such as a car, with larger installments while paying smaller installments on the tax debt. After full payment of the large expense, they can then switch the entire payment to the tax balance within the next 48-60 months.
  • Streamline Installment Agreement:This tax relief is eligible for taxpayers with substantial income or assets. The actual balance must not be more than $50,000 and be payable within 60-72 months.
  • Partial Pay Installment Agreement (PPIA): Taxpayers under financial hardship are eligible for PPIA. Based on a taxpayer’s financial information, CTAX can negotiate for a hardship payment, which is less than the required monthly payment, for 10 years. The IRS has a 10-Year Statute of Limitations for the collection of past due tax debt. After 10 years, even if the taxpayer will not be able to pay the debt in full, the IRS will no longer be able to collect.
  • Conditional Expense Installment Agreement: The IRS may grant installment payments to a tax liability to allow a taxpayer to continue paying a long-term expense, such as a 401k program.
  • Traditional Installment Agreement: This arrangement allows a taxpayer to make monthly installment payments over a 10-year period based on the taxpayer’s current financial situation.
  • Currently Not Collectible Status: Taxpayers struggling with financial hardship may be completely relieved of their tax debt until such time that they are able to recover.
  • Penalty Abatement: Under this agreement, taxpayers may request for a decrease in penalties on back taxes, but they must show proof that they missed payments or made late payments for uncontrollable reasons
Accounting

CTAX offers accounting, personalized bookkeeping and payroll services for affordable flat-rate monthly fees. The services come in these three plans:

  • Bronze: The services include monthly bookkeeping, 24/7 IRS correspondence monitoring, financial reporting and bank reconciliation for one bank account and one credit card account and analysis of estimated tax payment. The package costs $99/month.
  • Silver: The package includes all the services provided by the Bronze plan, plus financial reporting and bank reconciliation for two bank accounts and two credit card accounts. This package also includes unlimited tax planning by a CPA. The plan costs $199/month.
  • Gold: The plan provides all the services included in the Silver plan, plus payroll processing and a dedicated IRS tax attorney for a fixed monthly fee to be agreed upon by CTAX and the taxpayer.
Bookkeeping

Bookkeeping services include overseeing bank and credit card transactions, recording and adjusting journal entries, as well as preparing payroll returns, W-2’s and 1099 MISC forms. Clients are allowed to choose and seasonally adjust the services they use and only pay for the services they use.

Community Tax Assurance Program

The Community Tax Assurance Program (TAP) is designed as a prevention program to ensure that clients remain compliant and updated with tax policies to eliminate future tax problems. TAP offers the following programs:

  • Access Assurance: Services include tax account monitoring, IRS alerts, helpful tax information and updates and exclusive access to TaxPal, a mobile app with 24-hour tax monitoring and alerts. The program is free.
  • Executive Assurance: The program includes all Access Assurance services plus priority servicing, direct access to tax practitioners and a dedicated case advocate. It also includes a free annual personal income tax return, free garnishment investigation, free tax-related ID theft repair and a 20 percent discount on future resolution services. The program costs $34.99/month.
  • Enterprise Access: The program includes all Executive Access services plus customized services, a designated accounting team, a free business income tax return and individualized tax planning by a highly skilled CPA. The program costs $99.99/month.

How does Community Tax work?

Community Tax services clients who need help with tax preparation or seek tax debt relief. Being a trusted tax company, CTAX strives to give the best service to clients who have back taxes, liens on their bank accounts, garnished wages or are being audited. The CTAX process consists of three main steps.

  1. Information Gathering
    Experienced tax professionals will gather your financial information from you to make a tax analysis of your case, which, in turn, will help them work out the best solution to your problem. The information may include past tax returns, bank and credit card accounts, and other financial records, depending on the complexity of your tax issue.
  2. Investigation
    The investigation process involves getting access to your IRS records. You will need to provide authorization to your assigned CTAX investigator to file IRS Form 8821 or the appropriate form for the state taxing authority on your behalf to obtain a complete record of your account.
  3. Resolution
    Once the investigator completes their work, you will be presented with resolution options to consider. They have been discussed above.

Community Tax FAQ

How much does Community Tax cost?
Pricing varies and depends on the complexity of the case. Consultation is free, but the company website does not provide direct pricing information on tax debt relief. However, according to some review sites, Community Tax charges clients the following fees:
  • Initial fee of $500 to $750
  • Flat fee of $2,500 and $4,500
  • $275 for W-2 returns
  • $525 for Forms 1099 and 1040
  • $1,000 for business tax returns
Does Community Tax offer any type of guarantee?
Community Tax allows a full or partial refund for services not rendered; however, you need to discuss this with a customer satisfaction representative, as reimbursements are on a case-by-case basis.

Do we recommend Community Tax?

Community Tax is a trusted tax company employing experienced tax professionals specializing in tax issues and serving clients all over the United States. Numbers don’t lie, and with more than $600 million tax debts resolved, we recommend CTAX for taxpayers with complicated tax returns, back taxes or potential issues that may invite an audit.

Community Tax Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2020

Community Tax worked with me. I’m on fixed income. I’m on disability because I have to have a kidney transplant, and they told me the fee was $3,500. I told them I couldn’t afford that. So, they broke it down to 24 payments of $176.41 with the company. That was how I chose them. They asked me for my information, I provided the information to them, and then after that, they did an offer in compromise. The offer in compromise took like three to four months. And then within that time, they told me I had to pay what I owed in my taxes, which was $598.

I went to one of these little loan places like cash advance and got the little loan for them and mailed it off. Then they told me they got it because I mailed it certified mail. And then I received something else from the IRS. Every time I receive something from the IRS, I let them know. And the last time I got a letter, I owed $32 and some change. So, I sent that money order off too, and they got that.

I got a call from Maurine and she told me she got great news. I owe $14,000 and something to the IRS and she said they got it down to $1,200 and something. They wanted me to pay like $233. I told her I can’t pay it until next month because I’m on a fixed income. I get paid once a month. I’m on disability. She said to let her get back with that person from the IRS. She did and she got back with me like the very next day and said, “I got great news. This is what I need you to do. Send me three of your check stubs and a letter from the disability people.” I did that and the wonderful news is she called me and told me, “Guess how much you have to pay now? $256.” So, all I had to do was pay $34. Since I paid the $34, now all I have to pay is $204 by May 30th.

At first, I had Natalie, and she was really nice to me. She kept in contact with me because she was leaving the company. She let me know that she was leaving, and then my examiner will be somebody else. I appreciated that because a lot of people leave the company and don’t care to let the people that they’re working with know who’s gonna be the next person. I had Abraham after that. He was good. He kept in contact, but he never let me know he was leaving. So, when I called to speak to him to find out what was going on, he was no longer there. Then I got James and he was very monotone. I love Maurine because every time I call and tell her I had a question, she would call me. Her voicemail would say she would call me the next 24 hours, but she always call me the same day, and I like that.

I had no complaints with James because he worked with me as well, but it was not like Maurine. She is a pleasure to work with. I went in to pay a bill to my little loan place, and the lady asked me for the name of the company that I work with, and I told her. She was like, “Did you speak to anybody specific?” I referred her to Maurine. It’s been a great experience working with them. I will refer them to anybody that has any tax problem. Working with Community Tax has taken a load off my mind. I can sleep good at night not worried about the IRS trying to share my check or taking my car. The only thing I had to do is file my taxes for the next five years on time or else my offer in compromise would no longer work.

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Community Tax response

Thank you so much for such thorough feedback, and for recommending us to others looking for our services! We are so glad to hear that the outcome of your case brought you relief. Since these situations can cause so much stress, your peace of mind is always our ultimate goal. We're also happy to hear that your team kept you up to date with the details of the case. Please don't hesitate to reach out with any future tax needs.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 12, 2019

    Community Tax did a great job for me. I had a problem with back taxes and the IRS was saying that I owed $10,000. I knew that something was wrong. Community Tax had to reach out to the IRS several times and they worked with me and made sure that they have to do whatever they could to make it so I didn’t have to be worried about the IRS putting a lien on my house. I was financially in hardship and the IRS pretty much agreed to a way lower amount than the $10,000. They definitely got me out of a lot tax debt.

    I paid Community Tax $500 at the beginning for them to represent me, and then they told me how much my payment was gonna be and divided it by so many months. I wound up paying $125 a month and once that’s paid, I'm all done. My last payment is in May. I paid close to $4,000 for all the services from Community Tax. Over the past year and a half, I feel that the cost was a little high but it's not too bad. I don’t really know what it’s like to have to deal with the IRS all the time like they did for me and what extent they have to go through to get the offer in compromise. And the Community Tax agents are awesome. I set up automatic payments where they just take the payment out of my checking account but there were a few months when I couldn’t afford the minimum $125, and they gave me an extra week or two if I needed it. They worked with me a lot and I really appreciated it.

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    Community Tax response

    Thanks for the feedback, Eric! We are so glad you had a great experience and an amazing resolution. We will pass your kind words along to the team on your case. Feel free to reach back out to us this tax season!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2019

    I started with Community Tax a couple of years ago, when I was desperate to try to figure out what to do to get myself together with my taxes. My husband had passed away and I was kinda nuts for a few years. And I heard a commercial on the radio on my way home about Community Tax, and I called and my first contact was with a man named Bruce. Things just progressed, and he helped me. He was kind. There was a sweet lady who helped me get signed up and really watched my thing and let me know if there’s anything going on. They’re all wonderful people that were involved in my case. They walked me through everything. The only thing that I had that could possibly be considered negative is I had believed that it would take care of both my federal and my state tax issue, and, as it ended up, it was just my federal.

    I asked Bruce 20 times that it would take care of my state and federal. But we’ve worked through that and I’m currently handling my state with my congressmen, getting it all done, but they definitely relieved all my fears. They held my hand and got me through each phase and kept me updated as it went on. I couldn’t be any more happy.

    Also, the payment plan they set out for me worked in my budget. I’m on a fixed income, so I just couldn’t afford to pay my bills and pay a big thing, which was the one thing that kept me from trying to take care of it sooner than I did. I was scared. And they definitely held my hand and walked me through it. I have already recommended Community Tax to friends.

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    Community Tax response

    Hello Lydia! It's truly wonderful to hear about your experience with our team. We are glad to hear we were able to help you out at a particularly difficult time. Thank you for the kind words, we really appreciate them! Also, we sincerely apologize for any confusion regarding state services-PLEASE do reach out to us if you still help with state representation.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 12, 2019

    We got to a point where we cannot afford the taxes because my husband lost a lot of his client. He was self-employed and I’m working. Community Tax has been very helpful to us. After seeing Community Tax, I contacted them. They called me back. So, I asked what they do, how they're gonna help us, and their guy explained to me. But then my husband researched them and he said, “Oh, okay. This is like a good company because they’re on that BBB."

    Community Tax is a good company. They’re very nice people. Until now, they handle our taxes. They prepare our taxes and tax relief, they offer their service, and they monitor. They did everything, and they’re really good. I already recommended them to people that needed help with their taxes. At first, when I looked at it, it was a big cash-in. And I thought we couldn’t afford it. They then run through us on what we do and then their fee was reasonable, so we make payment to them to pay the things. It was really helpful. It was not like some company that ask for their price right up in the front. Community Tax said, “Okay. Just tell us how much you can afford every month to pay their prices.” So, that’s what I did. They take out 600 every time, at a time on my check, and then I get to pocket a little.

    The Community Tax reps are all nice. The first guy I dealt with was the one that helped us the most to get the thing done with one of the lawyers and he helped out set up our account. And when they told us about their price, and we told them we don’t have the money, he said, “Don’t worry. We can make payment.” So, every month they tell us how much it’s gonna cost, we can make payment, and they’re even preparing our tax. The quality of their service is very nice. They call us every month and if we have any questions, they explain to us. So, they always check up on us every month. The money that we pay is worth it because we don’t have to worry with the IRS.

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    Community Tax response

    Thank you for the kind words, Faye! We're glad to help. We'll hope you'll give us a call again come Tax time!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 11, 2019

    I received a letter from the IRS stating that I owe them a couple of thousands of dollars. I started looking for help. Every year I was filing my taxes, they were taking my taxes, so I needed to get a hold of the situation. I did some research on Community Tax and made a phone call. I ended up enrolling in the program that day. They were able to settle my tax debt.

    Danielle of Community Tax was very helpful to me. I came up with a set amount that I would be able to pay them monthly, and I set it up where they automatically just pull the money out of my account monthly, so I didn’t have to deal with it. They kept me informed of everything that was going on. Every two months or every 60 days, I would get a phone call from Danielle basically giving me update as well. The last phone call that I received from her, she stated that my case was closed. I was like, “Closed?” She was like, “Yeah, we did it. It’s closed.” She asked, “How much you think we were able to settle for?” And I’m thinking it was gonna be a couple of thousands of dollars. When she said $100, I said, “You need to say that number again.” I was very pleased and happy with the service.

    I was worried about certain things I wanted to purchase and if the IRS was gonna come in and just take everything. So after I started reading and getting familiar with some of the legal terminology everything was in a holding pattern. I wanted to buy a truck, and I said, “I’m not gonna buy a truck until after everything is settled.” So I’m going this weekend to purchase myself a truck. Community Tax relieved a lot of stress off of me.

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    Community Tax response

    Thanks for the feedback, Gregory! We are so glad we could help get you a great resolution. Please don't hesitate to reach out if you need anything in the future!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 31, 2020

    Community Tax has been really helpful in explaining everything to me, consistency and communication. The enrollment was easy and now, I'm finishing up with my case. I'm a bit nervous about it, but I'm also very excited.

    Community Tax response

    Hi Miguel! We're thrilled to see that you had a great experience with our team. Feel free to reach out should the need arise again!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 27, 2020

    With Community Tax, I got to pay the debt off. We're done and I feel good. I was in their program for three and a half years and it was a long and painful process. Waiting on the IRS to do their end could be improved. The application process was all right though, and communication was good.

    Community Tax response

    Hi Farrell, we're so glad to hear that you had a positive experience with our team. While we cannot control how long it takes the IRS to run their protocol, we thank you for your patience throughout the process. Please don't hesitate to reach out should you ever need anything in the future!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 11, 2020

    Two years ago, I signed up with Community Tax for tax relief and they got back with me on how much it would cost after they examined it. I had to get them to change the person that was communicating with me because he wasn’t communicating with me, and he was kind of snotty. But then, they had Michelle who was contacting me and she would let me know on a regular basis what was going on. She was very good. And then, also Peter, the attorney handling it, was very responsive any time I would call. Overall, the service was good. Peter and Michelle were very good communicators and they understood where I was coming from because I was quite upset with the other guy. He would act like I was bothering him.

    Community Tax response
    Thank you so much for your feedback! We're so glad you had a positive outcome to your case, and a great experience with Peter and Michelle.

    We’re sorry about the concerns you had with your first case advocate. We will definitely take a look and see what happened, and what we can do to improve. If you want to discuss the issue further, please reach out to our Customer Satisfaction team at 773-577-2938.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2020

    I called the 1-800 number (service Department) to see if they could help me. I owed $6,000 and the first person answer said she couldn’t help me so transfer me to her Manager. The manager told me that why not make an arrangement with IRS and make the payments with them and I was very shocked and I told her, "Why you're here then if you’re not going to help me," and she was just, "Call IRS and they can help you," and I was, "You guys are the one calling me all the time. That's the reason I call back and see you guys could help me out," and she said, "Okay I can help you but first we need $500 upfront payment," So I hang up. Call IRS and they set me up with monthly payment without a fee. Please people call Irs and Don’t deal with these rip off people. They won’t help you. They will charge you. Just make an arrangement with irs and make low monthly payments. Trust me don’t deal with this kind of people. They are not helping you.

    Community Tax response

    Hi BR, we are sorry we were unable to help you with your tax problem. However, for a debt as relatively low as yours, it would not have been worth it for you to pay for our services. That is why a member of our team told you to take it up with the IRS directly — we're in the business of assisting people with tax problems, not taking their money when it wouldn't be of any help. We sincerely hope that you were able to sort out your debt with the IRS. Thank you for reaching out!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2020

    Community Tax completely failed to help with my tax debt. I had lost a job with a six figure income and was unemployed for 2 years, exhausting savings and 401k, and creating a huge tax debt. When I was able to find a job paying $12/hour, I retained Community Tax in an effort to reduce my tax debt. They failed to resolve any of the debt, despite my hardship, and their ‘resolution’ has left me with financially crippling payments to the IRS. The penalties and interest are still compounding. I didn’t get a penny of help from the $8,000 they charged upfront for my case. Avoid them.

    Community Tax response

    Hi, John. We sincerely apologize that your experience with our team was unsatisfactory for you. A member of our Customer Satisfaction team will be reaching out to you shortly — we are confident that we can work together to make things right. Thank you!

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    Community Tax Company Information

    Social media:
    Company Name:
    Community Tax
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    17 North State Street, Suite 1800
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60602
    Country:
    United States
    Phone:
    (800) 444-0622
    Fax:
    (888) 616-8850
    Website:
    communitytax.com

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