About Community Tax
Community Tax strives to provide each customer with the most efficient and affordable resolution given their individual situation and tax needs. Over the years, the company has helped more than 100,000 customers deal with the IRS and/or state taxing authorities on matters ranging from resolving back tax debt and preparing unfiled tax returns to assisting with ongoing bookkeeping and accounting services.
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- Available in all 50 states
- Impressive staff credentials
- Free consultation
- Pricing not available online
Community tax is a full-service tax company providing a wide spectrum of services, from tax prep to tax relief for individuals with $10,000 or more in tax debt. They staff enrolled agents licensed by the U.S. Department of Treasury.
About Community Tax
Community Tax, LLC (CTAX) is a full-service tax company that provides affordable tax services to individuals and businesses nationwide. Founded in 2010 and serving all 50 states, it is one of the leading providers of tax preparation, tax resolution, bookkeeping and accounting services.
Filing taxes and resolving tax issues can be complicated for most of us. CTAX takes pride in its staff of knowledgeable and licensed tax attorneys, CPAs and enrolled agents. Enrolled agents are tax advisors licensed by the Department of the Treasury to represent taxpayers before the Internal Revenue Service (IRS) for tax issues.
Community Tax services
The IRS is bent on collecting all taxes due to the government. Non-payment of taxes, underpayment of taxes, late payment, misrepresentation and other violations of tax laws are reasons the IRS can come after you. Fortunately, CTAX provides a broad spectrum of tax services to protect yourself from the IRS' wrath. The services include the following:
- Tax Preparation
All the tax preparers at CTAX are licensed with a Preparer Tax Identification Number (PTIN). If you use CTAX's services, you will be assigned a dedicated tax preparer. You will then submit a limited power of attorney to authorize the tax preparer to access your tax records at the IRS. After completing your return, the tax preparer sends it to a group of reviewers composed of seasoned CPAs. The return will be sent to you for your review and signature. Upon receipt of your signed return, CTAX will immediately file your return at the IRS.
CTAX tax preparers are diligent and accurate in identifying regular and special sources of income. They continue to educate themselves with new IRS policies and laws to determine which expenses are eligible for deductions such as:
- Higher education expenses
- Student loan interest
- Medical expenses
- Mortgage interest
- Real estate taxes
- Charitable contributions
- Gambling losses
- Tax Resolution
The resolution process starts with an investigation and may last from one week to one year. The CTAX investigative team analyzes your financials and IRS records. The team sends you its findings and offers the following potential solutions:
- Offers in Compromise (OIC): Taxpayers who are at the verge of financial hardship can qualify. Financial hardship means having more expenses than income. The IRS determines the maximum amount taxpayers are financially capable of paying without causing hardship. The remainder of the tax debt is forgiven.
- Installment Agreement (IA): This method allows taxpayers to pay their tax debt balance over a period ranging from six months to 10 years.
- Stair Step Agreement: This solution grants taxpayers the option to pay off a large expense, such as a car, with larger installments while paying smaller installments on the tax debt. After full payment of the large expense, they can then switch the entire payment to the tax balance within the next 48-60 months.
- Streamline Installment Agreement:This tax relief is eligible for taxpayers with substantial income or assets. The actual balance must not be more than $50,000 and be payable within 60-72 months.
- Partial Pay Installment Agreement (PPIA): Taxpayers under financial hardship are eligible for PPIA. Based on a taxpayer’s financial information, CTAX can negotiate for a hardship payment, which is less than the required monthly payment, for 10 years. The IRS has a 10-Year Statute of Limitations for the collection of past due tax debt. After 10 years, even if the taxpayer will not be able to pay the debt in full, the IRS will no longer be able to collect.
- Conditional Expense Installment Agreement: The IRS may grant installment payments to a tax liability to allow a taxpayer to continue paying a long-term expense, such as a 401k program.
- Traditional Installment Agreement: This arrangement allows a taxpayer to make monthly installment payments over a 10-year period based on the taxpayer’s current financial situation.
- Currently Not Collectible Status: Taxpayers struggling with financial hardship may be completely relieved of their tax debt until such time that they are able to recover.
- Penalty Abatement: Under this agreement, taxpayers may request for a decrease in penalties on back taxes, but they must show proof that they missed payments or made late payments for uncontrollable reasons
CTAX offers accounting, personalized bookkeeping and payroll services for affordable flat-rate monthly fees. The services come in these three plans:
- Bronze: The services include monthly bookkeeping, 24/7 IRS correspondence monitoring, financial reporting and bank reconciliation for one bank account and one credit card account and analysis of estimated tax payment. The package costs $99/month.
- Silver: The package includes all the services provided by the Bronze plan, plus financial reporting and bank reconciliation for two bank accounts and two credit card accounts. This package also includes unlimited tax planning by a CPA. The plan costs $199/month.
- Gold: The plan provides all the services included in the Silver plan, plus payroll processing and a dedicated IRS tax attorney for a fixed monthly fee to be agreed upon by CTAX and the taxpayer.
Bookkeeping services include overseeing bank and credit card transactions, recording and adjusting journal entries, as well as preparing payroll returns, W-2’s and 1099 MISC forms. Clients are allowed to choose and seasonally adjust the services they use and only pay for the services they use.
- Community Tax Assurance Program
The Community Tax Assurance Program (TAP) is designed as a prevention program to ensure that clients remain compliant and updated with tax policies to eliminate future tax problems. TAP offers the following programs:
- Access Assurance: Services include tax account monitoring, IRS alerts, helpful tax information and updates and exclusive access to TaxPal, a mobile app with 24-hour tax monitoring and alerts. The program is free.
- Executive Assurance: The program includes all Access Assurance services plus priority servicing, direct access to tax practitioners and a dedicated case advocate. It also includes a free annual personal income tax return, free garnishment investigation, free tax-related ID theft repair and a 20 percent discount on future resolution services. The program costs $34.99/month.
- Enterprise Access: The program includes all Executive Access services plus customized services, a designated accounting team, a free business income tax return and individualized tax planning by a highly skilled CPA. The program costs $99.99/month.
How does Community Tax work?
Community Tax services clients who need help with tax preparation or seek tax debt relief. Being a trusted tax company, CTAX strives to give the best service to clients who have back taxes, liens on their bank accounts, garnished wages or are being audited. The CTAX process consists of three main steps.
- Information Gathering
Experienced tax professionals will gather your financial information from you to make a tax analysis of your case, which, in turn, will help them work out the best solution to your problem. The information may include past tax returns, bank and credit card accounts, and other financial records, depending on the complexity of your tax issue.
The investigation process involves getting access to your IRS records. You will need to provide authorization to your assigned CTAX investigator to file IRS Form 8821 or the appropriate form for the state taxing authority on your behalf to obtain a complete record of your account.
Once the investigator completes their work, you will be presented with resolution options to consider. They have been discussed above.
Community Tax FAQ
- How much does Community Tax cost?
Pricing varies and depends on the complexity of the case. Consultation is free, but the company website does not provide direct pricing information on tax debt relief. However, according to some review sites, Community Tax charges clients the following fees:
- Initial fee of $500 to $750
- Flat fee of $2,500 and $4,500
- $275 for W-2 returns
- $525 for Forms 1099 and 1040
- $1,000 for business tax returns
- Does Community Tax offer any type of guarantee?
- Community Tax allows a full or partial refund for services not rendered; however, you need to discuss this with a customer satisfaction representative, as reimbursements are on a case-by-case basis.
Do we recommend Community Tax?
Community Tax is a trusted tax company employing experienced tax professionals specializing in tax issues and serving clients all over the United States. Numbers don’t lie, and with more than $600 million tax debts resolved, we recommend CTAX for taxpayers with complicated tax returns, back taxes or potential issues that may invite an audit.
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My husband heard about Community Tax through the radio and he called them. Then, I was the one that got with all the services. The customer service has been great. Raul, the rep, is very easy. I do the process through email and he responds to me right away. In fact, I have sent him some documents. So, he's very flexible. If he happens not to be in his office, I leave him a message and he gets back to me as soon as he can. Community Tax is doing great because they keep me posted on what they're doing as well as on not having heard the answer from IRS yet. So it's for me to be aware of what's happening.
Hi Lucy! We are so glad you had an excellent experience with us. We think Raul is great, too! We will be certain to pass your compliments along to him. Have a great day!
Community Tax help me resolve my issues with the IRS. Christine ** and her team were helpful, responsive and great to work with. Whenever I had a question or needed clarification to my situation, they were knowledgeable and quick to respond.
Hi Robert! We're thrilled that we made you feel valued and in-the-loop as we worked on your case. We pride ourselves on our client communications and it's always great to hear that we're doing it right! Have a great day.
I had several years of tax buildup because of an attack. It was a fraud. I had somebody file under my social. So, that really scared me from filing for several years. I had five years of taxes that I owed, and I didn't have a large amount of taxes owed. A lot of places won't deal with you unless you have over 10,000. After looking into it, it looked like Community Tax didn't really mind that. They never made me feel insignificant. They took care of everything. They passed me from person to person through the company through the different stages. I never felt like I was left in the dark. I was really blessed to find them. They did an amazing job.
Their reps were very thorough in explaining the process. I went from the first person, and then they sent me to the IRS person. She was really great. Then they sent me to my caseworker person, and she was really great, too. I stayed with her through the remainder of the process. Any questions I had, I asked her. Once everything got filed, I got on a hardship. She called me and explained to me that the taxes are still there. I was able to just put them on hold for now. I just started a business. So, that really helped me out.
I was happy with Community Tax. I was not somebody that needed to call and check-in. I didn't need a call every six days. They might not have called me for three weeks, but I knew they were working on it. When they called, it was to tell me something was moving forward. The interaction was minimal, and that was great for me. I'm a pretty busy guy. They didn't bother me unless they needed something. They didn't try to sell me anything or upsell or anything. It was pretty awesome.
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I love Community Tax. They've been so good to me. I called them and I got in touch with this gentleman who was super in explaining things. He wasn't forceful and was leaving what we would decide up to us, but he told us what they could do. My husband and I talked about it and we thought, "Gosh, I hope these people are real. What if they're not?" We called them again and talked about it all over again, and he assured us that they wouldn't be in business for this long if they didn't do a good job. The main thing that they try to do is to help people. We went through the program all over again. Another week passed and we called again and he was just as nice and he still answered our phone calls. My husband and I said, "Yup, we're going to do this." It wasn't very long before we got approved for the whole situation as far as payment.
Then, a lady came on so we went through everything with her, and then the people that do the loan called to talk to be sure that we understood the perimeters of the loan and what would be involved. I have nothing but good to say. I felt like they were very professional with us and they really knew what they were talking about. Every month that I make that payment now, I'm happy to do so because I feel a relief in life. We got 17 more of them to make, but I don't have the IRS on top of us and that's the main deal. They got this done rather quickly for us and it was within a month after we started. We are glad that we were in touch with the people that we were in touch with and their patience and understanding of how we felt. They were very well-trained.
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I've been very well satisfied with what they've done. Everything they sent me was needed. Everything was concise, very legible, and understanding of the legalities. There was no pressure on anything at all. Dimitria has followed up with everything and guided me through things. If I asked her a question and if she could not answer it, she had an answer for me the next time. There were some things I didn't quite understand and she put it in layman's terms to me. So I appreciated everything. She was phenomenal. She listened to everything that I had and consoled me sometimes when I was down and out. Anything that came up, she notified me as soon as it got to her desk. From the last time I spoke with her, it was nothing but a pleasant experience.
I was scared to death when I first called Community Tax. But the rep that I talked to reassured me they would do everything he could to get a solution to my situation. They did that. They were extremely generous. They charged me a fee, which was very, very fair. So, everything from the time I spoke with them to right now, I have nothing but the highest praise for them. I've told my friends if anybody in their family has anything to do with some financial, please call Community Tax. They made my Christmas. My debt's paid off, and I got a new lease. Dimitria even followed up after that and asked me how I was doing. She's always followed up with clients just to see how they weather the storm. So from A to Z, Community Tax is top drawer. In this crazy day and age, when everybody's looking at bottom line, they were looking to help me out and rectify the situation that I was in.
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I called Community Tax and they said, "Well, let us look into it and we'll get back to you." I didn't have to pay anything, and when they came back, they said, "Okay. Well, here's what we can do. For $3,500, we can probably make this go away." That was very helpful. It was a bit of relief and they had a good payment plan. Community Tax worked with me. If something happened that I couldn't make it, they would take half of it and move the other half to the end. There are a few things on there that were squirrelly because what I understood to be the plan was, "Okay, well, you pay half of it, a minimum of half of whatever your payment is, or two-thirds." Because one time, I was like, "What? That doesn't make any sense because the first time, it was like two-thirds." Then, "If I had two-thirds, I have the third-third and I wouldn't have to worry about this."
But I understood we would stack that at the end so I would have a couple of more months. So, if I missed two months, it would have been an understanding of, "Well, I would have one more month at the end because two halves are a whole and that would have been fine." "No, it stacked as a balloon payment." So, they worked with me to fix that, but not explaining that, "Okay, this is all going to stack on to your last month. So, it won't be $300. It's gonna be $500 or $800 or whatever it is." I said, "Oh, no, no, no. That's not gonna work."
One thing that was a bother was my agent changed six times. The one guy got promoted, the rest of them I have no idea what happened. But every time I would call, I would end up with somebody different. That was a little frustrating. When I first got started, which was with my first person with them, it was a deal of, "Hey, can you send us all this paperwork?" "Well, I've been gone. I don't have any of this paperwork. However, I signed power of attorney over to you, so you can get the paperwork." So, that was a little annoying. The whole reason why I had them is so they can track this stuff down and take care of it. That's why I was paying the big bucks.
When I was an engineer before, 3,500 bucks would have been, "Okay, hang on. I'll give that to you next week." But being in the situation I was in and even still in because I'm not getting the same type of work I used to, I'm working for 40,000 where I used to work for 120,000. So, that's a significant difference. So, $3,000-some is a big deal. I expected a bit more work out of them initially of, "Hey, we're gonna send you this paper. Sign it so we can get everything we need." "Okay, let me do that." That would have been a lot better.
For the years that I was gone, and the two years that I came back and filed as a non-filer, the IRS sent me a check for 2,500 bucks, which was awesome, and they put it as a past tax refund. I tried to call them and find out where it came from, they said, "It was just your refund." I said, "Okay. I don't know what the refund for, but I'll take it." So, I'm assuming that Community Tax did that and I'm sure the IRS does nothing out of the goodness of their heart because I don't think they have one.
I appreciate what Community Tax did. I've paid the same amount I would have paid back originally, which is acceptable. The only thing that I wish I would have known before I made an arrangement is that my bill would have fallen off anyway because the way the tax law is still written, after 10 years, and if I haven't been able to pay anything on it, it's voided out anyway. So, I could have gotten away with not paying the IRS anything. So, the IRS still didn't get any money, but Community Tax got the same amount that I would have paid the IRS. And it all would have disappeared at the end of the month anyway. But Community Tax filed the paperwork to make sure that was all done right. So, it all in all turned out to be a good thing. They did good for me and they helped.
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I have been with Community Tax for many years now. They helped me when I got into some tax troubles about 9 years back and I couldn't pay what I owed at the time. I made the mistake of getting paid under the table while receiving unemployment many years ago. Because of my work situation at the time I could not pay what I owed, so I was luckily put on an economic hardship type plan. It worked for me even though I was trying to make more money year after year. The resolution allowed for me to be sheltered with my low income until either I was able to pay what I owed in full or it expired after ten years.
Unfortunately the year before it was set to expire 2019, the year before the pandemic, I made well over six figures in income which caused the IRS to cancel my agreement and I became liable for the entire amount I was in a resolution for- interest had accrued and it was a big amount. Well luckily they worked with me again and got me into another plan that works. They made me feel at ease and help lower my stress levels. Luckily, I only have a few more months of paying a monthly amount as is part of my agreement, before this entire thing in behind me. Also, I am still using them to file my taxes every year and actually have them on a month to month contract. I will continue to use them past this day and am thankful to Luisa ** and everyone else at Community Tax. I recommend them to everyone who tells me they have tax problems they need help with. I am a happy customer.
Thank you so much for your great review! Every taxpayer's circumstances are different and we are happy we could place you in a resolution that fit your current life situation.Thank You Again,
Thank you Peter **, Daniel ** and team at Community Tax, LLC. Your services are stellar. You have provided the expertise to navigate the taxing agencies achieving resolution but most importantly, the peace of mind and calm you bring from the beginning and moving through the process is priceless. Thank you again!
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They did a very good job on my tax bill and saved me a lot of money. Was worth going with them. Would highly recommend their service. Demetria did a very good job at navigating you through the process and again saved me a ton of money and headache.
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The rep I work with knows how to expedite my account appropriately. Also, he makes me feel assured and very comfortable. But there were reps I had to go through who weren't returning my messages and calls and I found that to be very uncomfortable. Other than that, working with Community Tax shortened all the footsteps I had to take to get where I had to get and what I got.
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The reps worked with me consistently. They were there explaining everything, and the communication was good. I just wish they could have gotten my taxes reduced more than what it was. But apparently, that wasn't possible. I've been having a rough time, so I couldn't pay my taxes and I needed Community Tax to help me. Their cost is a bit high, but that’s just because on my end right now, my income status changed. In a better situation, it might have worked out better, but Community Tax did what they could do. The IRS is not garnishing anything.
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I thought I finally found a company that could help me with my tax returns for years to come. Boy was I wrong. Last year I asked Community Tax to help me prepare my returns and was under the impression they would help with tax returns for years to come. Last year's tax return we had to file an extension. This process is usually done electronically but they actually mailed it in, The issue is they filed an extension for the wrong EIN number which resulted in fines from the IRS. The corporate return took so long to prepare I had another company step in and complete the individual return so I could be assured it would get filed.
Be careful if they ask for money upfront as they did with me for the return completion. Though I paid for the personal tax return to be prepared by them, I am having a hard time getting a refund for the return because they never completed it. I have been speaking with someone who states they are a lawyer from Community Tax. I told the guy I would like him to send details in correspondence in an email and instead he keeps wanted to simply talk over the phone. Won't even text the information I have requested on how to resolve what I believe is there issue on the corporate return extension and to pay the 1265 for fines from IRS and return the 250 for the personal tax return they collected but never completed the return.
I see all these great reviews and wonder why I am being treated the way I am with Community Tax. I simply wanted to resolve these issues with the tax return and even was willing to give them another chance for the upcoming returns. But they don't seem to be interested in demonstrating respect for me as their customer and even communicate with me regarding these concerns I have on what are serious mistakes made with my return. Mistakes happen but it really shows the character of a company when they won't help a person resolve mistake they have made.
We are looking into the issues you raised and will be contacting you to discuss them.Thank You,
Community Tax Company Information
- Social media:
- Company Name:
- Community Tax
- Company Type:
- Year Founded:
- 17 North State Street, Suite 1800
- Postal Code:
- United States
- (888) 616-8850