Chrysler Financial Reviews

We just ran into a situation with Chrysler Capital and our 2021 Dodge Big Horn. We extended our lease till January 1st 2024 and somehow Chrysler stopped our ACH payments that were set up at the beginning of our lease without telling us. We never got a phone call, letter or email about this. We had near perfect credit of over 825 for 20 years. Now it's below 700. It wasn't until we received a credit alert that no payments have been made for 2 months that we were aware of an issue. Chrysler claims they called us, but the only message they could find was one phone call where you hear me saying "Hello" over and over and no one connects the line from chrysler capital. So we paid off the lease extension in full and the vehicle is now due.

This company is an absolute joke! While I admit I added and extra zero to my payment, the process to get the block removed off of my account has been ridiculous and still not resolved after speaking with management. For reference the block was put on after I put a stop payment on the overpayment because the company was closed by the time I realized what happened. When I called the very next morning the 3 people I spoke with didn't have a clue as to how to stop the payment from going through. Fast forward to the next month when I went to make the payment it said my account was blocked. When I called I was told I had to mail checks for 8 months to remove the block on my account. Mind you this is the exact same account I used for online payments.

You should be able to leave a zero star review. This is the WORST company I have ever leased a vehicle through. Chrysler Capital switched to a different third party vendor to process payments and it never works. They offer you the ability to pay online (website as they don’t have an app) through your banking account and there will be no fees. HOWEVER, every time you put in your banking information (which won’t save no matter how many times you select save payment info) it comes back as the account is invalid. I have called customer service twice now just to be told the error is on my end with my bank even though I am reading the information off of my bank account directly to them.

Chrysler Capital keeps repeatedly charging the wrong account (an inactive checking account I used one time in the beginning of my lease) resulting in late fees and returned fees. They are telling me the problem is with me our my bank, yet my previous 40+ payments never had a single issue. I have been told several times that account isn't even listed yet it keeps pulling.

I tried to get a deferred payment due to hurricane disaster. I live in the middle of north carolina which got hit by the hurricane floods. I missed two Weeks worth of work because the business was Is closed. I try to call Chrysler corporation to defer a payment, I got a couple hours with a runAround. Only to be told that I don't qualify. Because I haven't been with them Eight straight months. This is a horrible company that doesn't care if you just went through a disaster or not. They just want their money.

Chrysler Capital recently changed payment processors and has repeatedly charged the wrong account (an inactive savings account instead of checking) resulting in late fees and returned fees. They are telling me the problem is with me our my bank, yet my previous 30 payments (with their old payment processor) never had an issue.

Updated on 09/19/2024: **UPDATE: Took a while, but because of this review, their corporate office provided a direct line with extension - and actually showed some customer service - only to be led down a hopeful correction acknowledging their mistake and planned correction on the second call (H/F paperwork) only to change course again on the third call - although not my mistake, I will be responsible for NEW lease payment (not more than a few dollars, but it's the principle) - not worth getting a lawyer to fight it, will just use my pocketbook - I have purchased at least (7) Chrysler products in my lifetime including (5) Trucks and (2) 300's - Chrysler will not getting my business again without a satisfactory resolution!

Y'all should be ashamed of this mess. Their website is always down. Can't seem to have an explanation on charges on my account. I keep changing my account info just to log back in and find unknown phone number and email. Change and same go back to the same thing. Worst customer services ever.

Customer service is the terrible, Supervisors are so unprofessionally. Stay away! Called to request my purchase agreement documents. Never received it! Spoke to a supervisor Alex who was unprofessional and rude.

My son had a vehicle with Chrysler Financial. He got sick last April of 2023. He was in hospital for 4 months till he passed away. I contacted chrysler to let them know and also do I turn truck back in. The lady told me let's see first and wait for death certificate. I emailed it to them. I was using truck cause vehicle had broken down. Had all my ac tools in there.

I’m have leased Chryslers, jeeps and Ram trucks. I will Never again. And I have warned everyone I know about Chrysler Financial. After I turned in my jeep Cherokee in January. I received a bill in the mail for $395.00 from Chrysler financial. I turned it in with less mileage than allowed, no damage and very clean. I sent a letter explaining this with the bill. I just received a letter back from Chrysler financial. This time they said the $395.00 charge is because we turned our lease vehicle in late. We did not turn it in late, we returned our jeep a day early. And stated that we still owe $395.00. Do not do business with them!

I actually adore their Jeeps and have been a loyal customer for nearly 7 years. However, I have experienced the worse customer service ever! I recently found out (obtaining the buyout price) that somehow my bank defaulted on a payment in August of 2021 and I have been accruing a late fee each month since. Everything is electronic so I wasn’t checking my statements. I find it overkill that a “reputable” company would sit back and allow a customer to accrue over 50 late payments without a courtesy call or email notification or something. In today’s world where they want everything automatic and electronic for convenience how could they allow this to just build up for 3 years without contacting me? More importantly, prior to that my account ALWAYS remained in GREAT standing! I am a single mother of an Autistic child, on a fixed income. I contacted customer service several times and no one saw fit to help me rectify this matter.

I have a 2018 Ram Mega Cab that I purchased with roughly 35000 miles on it. It was a certified pre-owned so I was given a 100,000 mile power train warranty. I then purchased an extended warranty at the dealership. A week ago my check engine light came on so I went directly to the dealership where I purchased it from and had it checked out. They said that they would have to overhaul the transmission to the tune of 12,000 and the warranty was not going to cover it because now the truck has 77,000 on it and I could not provide a receipt to prove that I performed a 60,000 mile transmission service.

Every time I call Chrysler Capital regarding my account they ALWAYS act like the money I have to pay belongs to them personally. Everybody has experienced hardships especially nowadays with the rise in prices and the cost of living. But do they care? No. They just want the money and don’t care about NOTHING you’re going through. Just Sad. They need to hire people who can empathize. Also, Chrysler Capital is NOT for the customer AT ALL. They offer nothing to actually help customers who go through hard times. They’re all about the CAPITAL (that’s why it’s in their name). I don’t see how they’re still in business. Their dirty business operators. Do better across the board.

I called Chrysler Capital just today to make a payment on my auto loan. The number I called was specifically the one used to make payments. A "customer service representative" answered. She was totally and I mean totally inept. So much so that she was unable to take my information to make the payment transaction. She kept putting me on hold repeatedly because she literally had no idea what she was doing. It became so ridiculous that I asked her if she truly worked for Chrysler Capital. Needless to say I had to end the call because she was completely unresponsive and I didn't feel comfortable giving her my bank info. I'm not sure where Chrysler Capital is outsourcing their employees from but they better change their hiring tactics. It was truly a terrible experience.

Most reviews I've seen under Chrysler Financial talk about Chrysler and not the financial. As such, the reviews giving them 4 stars is a joke. When you call them the first issue I have is having to press 1 for English. Hello, this is the US. We speak English. There is not a number for people who speak Chinese. Why? If they are going to speak another language in their recording, then press a number for that language. Second, you called them. You give them your account number, name, DOB, address, etc. How much information do they really need before anyone will talk to you? Heaven forbid they call you. It's even worse. They called me, I don't know this person who is asking for all this personal information before they tell you why they are calling. This company is a joke.

After buying my Brand New 2017 Jeep Patriot within the first two years, I already had to replace the CVT engine. After another year and a half the engine blew a head gasket and had to replace the motor again. I'm still paying for my vehicle which isn't worth it, unable to drive the car, and pay out of pocket for repairs. My son passed away in 2021 and with this added stress has made this the Worst car-buying experience of my life.

We purchased a new 2022 RAM 3500 with 4 miles on it. Now, with only 7900 miles our truck is in a service repair shop because the transmission is broken. How is it possible that we researched the best engine and transmission before we purchased and now we are stuck with no Truck? To top it off, Chrysler is doing nothing to help. We cannot defer any payments because we just purchased it and the Dodge dealer has no "LOANERS" to give us. How ridiculous is that???

A company that is just as bad as payday loan companies. Do not ever get your vehicle financed through them. You will regret it. Their interest rates are the highest in the industry regardless of credit score. They aren’t very user friendly when it comes to making payments either.

I have received a gap insurance refund and then 3 days later they canceled my check and put my account in the negative and 3 weeks later still no refund and they are rude and don't care about anything and keep making excuses. Whoever gets money back from needs to keep a eye open for their money because who knows who else they are stealing from. This is outrageous they they can do this.

10-11 attempt to resolve a problem one of the agent made, can’t even get a hold of the executive team they put me on hold for 30 min just to hang up on me. Because of their mistake it costing me over 80 points on credit score, it’s unreal how they treat their customers and I been using them over 7-8 years for multiple vehicles. Never again.

This company is a scam. Bad reviews, high interest rate and ruin my credit. I called trying to have an explanation about my credit but no one helping me horrible company stilling your money. Chrysler Capital I’m not even sure if this is the name of the company.

I have been trying since March 24, 2022 to get the appropriate paperwork to register my car in Louisiana. Just today alone I spoke to Eight different people in a matter of an hour and no one was able to help me. I’m simply trying to get a tax form for the state of Louisiana filled out so that I can register my car. I keep getting mixed messages telling me that they have received my form and that they have not received my form. Finally today I’m told that they do not fill out that form and will not help me. Unfortunately, the forms that they did send to the local DMV will be returned tomorrow because they were waiting on the third form to register my car. It’s really sad that the executive offices is the highest customer service solution center and not even they could help me. Hopeless. I don’t have this much trouble with you accepting my lease payment every month.

I paid in full for my car on November 23rd, 2021, they have been going back and forth with the title because they supposedly sent it and I never got it and today, 25th of January, they said they have sent it the second time, and I haven't received it yet... They just told me to go on a website, and put the information there, and my account is non-existent because I already paid it off, so I call again (this will be around the 15th time I do) and the lady says like nothing "I can just email you the title via email". And I asked, "why the ** this wasn't done before?" The whole hassle for nothing, not only that, now I have to wait another 15 business days for them to send an email??? This is insane guys... If you can choose any other company to lend you money over this one, DO SO!! I'M DEFINITELY GETTING LAWYERS ON THIS...

I have been a Chrysler Capital lease customer for 15 plus years and never missed a payment (even in 2020!). Got the August statement and it shows no previous payment credited now owing 2 payments! After 8 calls to “customer service” we found out that my check was damaged in processing so it wasn’t posted and they never notified me. Resent the replacement check and 2 days later the August check. Come to find out the August check is strangely “missing”. We are back to square one with them, stopping payment on this check and sending in 2 together. Odds are they will never correct the issue. THEY ARE HORRIBLE!!!!

I don't know, how in a world they have 4 stars, look yelp 1 SOLID star.** Chrysler Financial needs to be investigated for taking advantage and misleading customers. Chrysler Financial - please do yourselves a favor and Google (Chrysler Financial Tx yelp). Do you have a manager who is interested in improving the company? Or it is run by a bot? Update your payment system or do you benefit from limitations? We pay our car out, we have BOA statements and prove of bill pay, but Chrysler Financial doesn't care. The car has equity meaning they want it back, they claim they need 10 days to process payment before they stated it is 5 days per executive office. We are waiting on what will happen with a car, Rene from the executive office provide no clear instructions regarding confirmation on payment. We sent an email with all prove, no response. This company has no ethics, respect, or customer service. BE AWARE.

I expect somebody from the Management team to read this review and fix the customer service and accounting department! I got a statement for proprieties taxes for $ 857.41!! It was really high; when I called Chrysler Capital, they told me it was for taxes; I called the City of Shelton, and they said to me that my taxes were $281.03 for 2019 (already paid for me to Chrysler Capital in March 2020 and on my April statement as paid) and $ 581.57 for 2020; again called Chrysler Capital and they assured me that I did not pay 2019 (even though I asked to look to my April 2020!!), after several hours on the phone, they told me that I paid but that I should call them and advise because that amount went to my regular payments...

Do not use Chrysler Financing. Not customer friendly. If a problem no one will help you. Paid my car off within 3 months and they send the title back to the dealer for resale and not to me. 43,000.00 dollar loan paid off in 3 months and they dont care about me, my car, my title.

Bought a new car and my credit union was close on weekends so I went with the dealers in house lender Chrysler Capital. I about to make my first payment and called customer service because the website that would pop up looks bogus. They are not the friendliest and not helpful at all, her ID# is **. She put me on a hold for no reason. After 25 minutes of holding without a sound I just hung up. My thing is if you hate your job then you can just quit.

This is the worst company I have ever dealt with in my whole entire life. Had a lease for 24 months for a Jeep Grand Cherokee. Paid for my lease payment. Turned in the car to the dealership. Also paid their 400$ fee for returning the car. All I want is to get is a letter claiming that I no longer have any payments to Chrysler Capital and they won’t give it to me. This is affecting me because I cannot get a finance on another car because they won’t release my documents to me to state I NO LONGER HAVE PAYMENT. This company is a disgrace. I’m so upset.