Chrysler Financial Reviews

Do not use this company. I paid off my vehicle in December. Come January, they took the monthly payment out of my account. This is ILLEGAL. They will not reimburse me. I called and they said I would see the money back in my account in 7 business days. After that time went by, I called back since I didn't see the refund. The new guy said 21 days! This is absolutely ridiculous and pure theft. DO NOT USE THIS COMPANY.

Just absolutely horrific to deal with, been trying to do a self-repo and they just ignore me. Can’t reach them, they won’t call me, just absolutely unprofessional and unacceptable. I will never ever buy another Dodge or Ram or Jeep product.

Terrible customer service.. They certainly don't speak English well enough to give you good information. Bad instructions and a language barrier have given me a 30-day late on my credit. Looking forward to having my son's vehicle lease paid off, and would never use them again. Ron **

Do not lease with this company. They are absolute crooks. This picture was sent to me stating they have to replace the seats. My picture will show a charge of 646. Do you think these seats need replaced? Absolutely not. Crooks!

I paid off my loan one year early without missing a payment and no late payments. I am wanting to sell my vehicle quickly however, Chrysler Financial is holding my lien release hostage. I have called, emailed and chatted online getting different answers every time. Every day I wait for the release is cash out of pocket. Terrible way to treat a customer.

I would strongly caution anyone considering this company. My experience has been extremely disappointing and frustrating. The charges and interest rates were not explained clearly upfront, and I later discovered hidden fees that felt misleading and deceptive. Attempts to get clarification from customer service have been met with unhelpful and dismissive. A financing company should operate with transparency and integrity, but unfortunately, this has not been my experience here. I feel misled and taken advantage of. I would encourage others to carefully review their terms and consider alternative lenders who prioritize honesty and good service.

Charged me $4K for "Property Tax", my state does not have Property tax. I assumed they meant "Sales tax". I was charged $2K in penalties plus the original tax bill because Chrysler never paid the state ANY taxes. I found out two years later. When I ask for a breakdown of taxes paid from CC, I get sent junk or the same attachment seven times to my email. I will be contacting an attorney. Chrysler is collecting taxes but not paying the state!

Do not use as there are all kinds of fees and zero chance if trading out the vehicle. Complete nightmare to deal with this corporation hanging by a thread. 495.00 fee for turning in my vehicle early. I made all of my payments and because I had a lot going on I needed to turn it 30+ days early. The dealer did not advise of this fee…..but of course the surprise comes in the mail of a fee you won’t be able to dispute. Scam!

CHRYSLER FINANCIAL Is the worst company ever. From staff and management team. I should have never purchased a Jeep from them. Please do not purchase a vehicle from this company. They will ruin your credit.

We just ran into a situation with Chrysler Capital and our 2021 Dodge Big Horn. We extended our lease till January 1st 2024 and somehow Chrysler stopped our ACH payments that were set up at the beginning of our lease without telling us. We never got a phone call, letter or email about this. We had near perfect credit of over 825 for 20 years. Now it's below 700. It wasn't until we received a credit alert that no payments have been made for 2 months that we were aware of an issue. Chrysler claims they called us, but the only message they could find was one phone call where you hear me saying "Hello" over and over and no one connects the line from chrysler capital. So we paid off the lease extension in full and the vehicle is now due.