Chrysler Financial Reviews

Every time I call Chrysler Capital regarding my account they ALWAYS act like the money I have to pay belongs to them personally. Everybody has experienced hardships especially nowadays with the rise in prices and the cost of living. But do they care? No. They just want the money and don’t care about NOTHING you’re going through. Just Sad. They need to hire people who can empathize. Also, Chrysler Capital is NOT for the customer AT ALL. They offer nothing to actually help customers who go through hard times. They’re all about the CAPITAL (that’s why it’s in their name). I don’t see how they’re still in business. Their dirty business operators. Do better across the board.

I called Chrysler Capital just today to make a payment on my auto loan. The number I called was specifically the one used to make payments. A "customer service representative" answered. She was totally and I mean totally inept. So much so that she was unable to take my information to make the payment transaction. She kept putting me on hold repeatedly because she literally had no idea what she was doing. It became so ridiculous that I asked her if she truly worked for Chrysler Capital. Needless to say I had to end the call because she was completely unresponsive and I didn't feel comfortable giving her my bank info. I'm not sure where Chrysler Capital is outsourcing their employees from but they better change their hiring tactics. It was truly a terrible experience.

Most reviews I've seen under Chrysler Financial talk about Chrysler and not the financial. As such, the reviews giving them 4 stars is a joke. When you call them the first issue I have is having to press 1 for English. Hello, this is the US. We speak English. There is not a number for people who speak Chinese. Why? If they are going to speak another language in their recording, then press a number for that language. Second, you called them. You give them your account number, name, DOB, address, etc. How much information do they really need before anyone will talk to you? Heaven forbid they call you. It's even worse. They called me, I don't know this person who is asking for all this personal information before they tell you why they are calling. This company is a joke.

After buying my Brand New 2017 Jeep Patriot within the first two years, I already had to replace the CVT engine. After another year and a half the engine blew a head gasket and had to replace the motor again. I'm still paying for my vehicle which isn't worth it, unable to drive the car, and pay out of pocket for repairs. My son passed away in 2021 and with this added stress has made this the Worst car-buying experience of my life.

We purchased a new 2022 RAM 3500 with 4 miles on it. Now, with only 7900 miles our truck is in a service repair shop because the transmission is broken. How is it possible that we researched the best engine and transmission before we purchased and now we are stuck with no Truck? To top it off, Chrysler is doing nothing to help. We cannot defer any payments because we just purchased it and the Dodge dealer has no "LOANERS" to give us. How ridiculous is that???

A company that is just as bad as payday loan companies. Do not ever get your vehicle financed through them. You will regret it. Their interest rates are the highest in the industry regardless of credit score. They aren’t very user friendly when it comes to making payments either.

I have received a gap insurance refund and then 3 days later they canceled my check and put my account in the negative and 3 weeks later still no refund and they are rude and don't care about anything and keep making excuses. Whoever gets money back from needs to keep a eye open for their money because who knows who else they are stealing from. This is outrageous they they can do this.

10-11 attempt to resolve a problem one of the agent made, can’t even get a hold of the executive team they put me on hold for 30 min just to hang up on me. Because of their mistake it costing me over 80 points on credit score, it’s unreal how they treat their customers and I been using them over 7-8 years for multiple vehicles. Never again.

This company is a scam. Bad reviews, high interest rate and ruin my credit. I called trying to have an explanation about my credit but no one helping me horrible company stilling your money. Chrysler Capital I’m not even sure if this is the name of the company.

I have been trying since March 24, 2022 to get the appropriate paperwork to register my car in Louisiana. Just today alone I spoke to Eight different people in a matter of an hour and no one was able to help me. I’m simply trying to get a tax form for the state of Louisiana filled out so that I can register my car. I keep getting mixed messages telling me that they have received my form and that they have not received my form. Finally today I’m told that they do not fill out that form and will not help me. Unfortunately, the forms that they did send to the local DMV will be returned tomorrow because they were waiting on the third form to register my car. It’s really sad that the executive offices is the highest customer service solution center and not even they could help me. Hopeless. I don’t have this much trouble with you accepting my lease payment every month.