Chrysler Financial Reviews

Do not use as there are all kinds of fees and zero chance if trading out the vehicle. Complete nightmare to deal with this corporation hanging by a thread. 495.00 fee for turning in my vehicle early. I made all of my payments and because I had a lot going on I needed to turn it 30+ days early. The dealer did not advise of this fee…..but of course the surprise comes in the mail of a fee you won’t be able to dispute. Scam!

CHRYSLER FINANCIAL Is the worst company ever. From staff and management team. I should have never purchased a Jeep from them. Please do not purchase a vehicle from this company. They will ruin your credit.

We just ran into a situation with Chrysler Capital and our 2021 Dodge Big Horn. We extended our lease till January 1st 2024 and somehow Chrysler stopped our ACH payments that were set up at the beginning of our lease without telling us. We never got a phone call, letter or email about this. We had near perfect credit of over 825 for 20 years. Now it's below 700. It wasn't until we received a credit alert that no payments have been made for 2 months that we were aware of an issue. Chrysler claims they called us, but the only message they could find was one phone call where you hear me saying "Hello" over and over and no one connects the line from chrysler capital. So we paid off the lease extension in full and the vehicle is now due.

This company is an absolute joke! While I admit I added and extra zero to my payment, the process to get the block removed off of my account has been ridiculous and still not resolved after speaking with management. For reference the block was put on after I put a stop payment on the overpayment because the company was closed by the time I realized what happened. When I called the very next morning the 3 people I spoke with didn't have a clue as to how to stop the payment from going through. Fast forward to the next month when I went to make the payment it said my account was blocked. When I called I was told I had to mail checks for 8 months to remove the block on my account. Mind you this is the exact same account I used for online payments.

You should be able to leave a zero star review. This is the WORST company I have ever leased a vehicle through. Chrysler Capital switched to a different third party vendor to process payments and it never works. They offer you the ability to pay online (website as they don’t have an app) through your banking account and there will be no fees. HOWEVER, every time you put in your banking information (which won’t save no matter how many times you select save payment info) it comes back as the account is invalid. I have called customer service twice now just to be told the error is on my end with my bank even though I am reading the information off of my bank account directly to them.

Chrysler Capital keeps repeatedly charging the wrong account (an inactive checking account I used one time in the beginning of my lease) resulting in late fees and returned fees. They are telling me the problem is with me our my bank, yet my previous 40+ payments never had a single issue. I have been told several times that account isn't even listed yet it keeps pulling.

I tried to get a deferred payment due to hurricane disaster. I live in the middle of north carolina which got hit by the hurricane floods. I missed two Weeks worth of work because the business was Is closed. I try to call Chrysler corporation to defer a payment, I got a couple hours with a runAround. Only to be told that I don't qualify. Because I haven't been with them Eight straight months. This is a horrible company that doesn't care if you just went through a disaster or not. They just want their money.

Chrysler Capital recently changed payment processors and has repeatedly charged the wrong account (an inactive savings account instead of checking) resulting in late fees and returned fees. They are telling me the problem is with me our my bank, yet my previous 30 payments (with their old payment processor) never had an issue.

Updated on 09/19/2024: **UPDATE: Took a while, but because of this review, their corporate office provided a direct line with extension - and actually showed some customer service - only to be led down a hopeful correction acknowledging their mistake and planned correction on the second call (H/F paperwork) only to change course again on the third call - although not my mistake, I will be responsible for NEW lease payment (not more than a few dollars, but it's the principle) - not worth getting a lawyer to fight it, will just use my pocketbook - I have purchased at least (7) Chrysler products in my lifetime including (5) Trucks and (2) 300's - Chrysler will not getting my business again without a satisfactory resolution!

Y'all should be ashamed of this mess. Their website is always down. Can't seem to have an explanation on charges on my account. I keep changing my account info just to log back in and find unknown phone number and email. Change and same go back to the same thing. Worst customer services ever.