Chrysler Financial Reviews

However the dealership states we never paid the extension amount even though we did. Our bank statement says the opposite as well as our chrysler capital portal. We are paid in full!!! And have been for over a month!! Our credit is ruined and the dealership wants the last three months of lease paid again. Chrysler capital on the phone has admitted to this mistake and says they will be reversing the negative credit reports and will take the car back once the payment is transferred to their new financial services called SFS Financial. Apparently SFS assigned a new number to our lease when it was extended, so our payments went nowhere. We have never even heard of SFS financial and that they now carry all lease and loan transactions for Chrysler. We were never notified of this.

Our recent credit report has destroyed our business insurance rating and our credit rating. We lost almost 200 points. We even considered just paying for the truck in full and settling everything by purchasing it just to get away from Chrysler Capital, but they said we would have to pay the last 3 months again, and then wait get a refund check. It's just crazy what we are going through. I've never had such a go of it with a dealer before. This is our first Chrysler truck lease for our businesses. I'm skeptical if they will fix this so we can get back to our somewhat normal lives and regain our excellent credit. I pray this gets fixed and we can move on.

If your online account ever says paid in full on the chrysler portal, be careful. Always get a paper statement, or have a check sent out by your bank so you have proof of payment to them. Don't rely on their payment system, it doesn't always work unless everything is aligned on Chryslers end. We had perfect payments for 42 months until now when the truck is due. Payments get disabled and you cant even make a payment even if the funds are there in your account. Even the phone system doesn't work as well.

I asked to speak to a supervisor and she again tried to process my payment and getting the same error. I ask if she can use the old third party vendor and magically it worked once she switched and didn’t use pay near me. She told me she was going to escalate my problem and I received no help. Now here I am the very next month unable to process my payment with the same problem.

I call them AGAIN and I am being told the error is on my end and they are unable to use the previous third party vendor option as it has been removed from their access and they can only use pay near me. So now I am still unable to pay my car payment with an error they are telling me is on my end when it’s theirs and I am being told my problem is going to be escalated which I am sure will provide no help. DO NOT USE CHRYSLER CAPITAL FOR LEASING OR BUYING A VEHICLE. THEY ARE THE WORST. The only positive thing I have to say is the 4 customer service reps (2 were supervisors) I worked with were very nice and sympathetic. However that doesn’t fix my issue.

I have contacted customer service 5 different times and sit on hold for over an hour only to be told I need a manager to then sit on hold again. I have had the two rudest customer service reps. When asking why a late fee would be charged when they keep charging the wrong account just recently, the rep said "for being late duh". Then the second rep I asked her to repeat what she had said and she replied with "your dog barked that's probably why you didnt hear".

My account balance shows I owe $86 yet I am told every time I call that I owe four hundred dollars and without being able to know what they are for or why they don't show up on my account, I can't take care of the balance. Be aware that they do not show your excise taxes so that was a bill I assumed was being paid via the autopayments and found out it was not.

Original Review: New customer - can tell by the avg wait time 30-45 minutes to speak to a representative on 4 different occasions about my lease payment being larger than my contract that this company's customer service is questionable. I then went to their chat option only to time out twice as I entered into "1 person ahead of you" notification after a lengthy wait. On third attempt was successful, but right when I was getting a confirmation request that they would elevate my concern - yup disconnected again!

One night truck was picked up like we had been hiding it. Contacted chrysler nervous tes to get all my tools and memorabilia from my son. They wouldn't tell me who picked it up so I could get all my tools and pictures off. They wouldn't tell me cause hadn't received death certificate. Month went by and no answer. Got ahold of them and all they said was after 30 days there is nothing I can do about all my tools or pictures that were in there. Lost over 10000 of tools and clothes my son had when he went to hospital and pics of him. Wife's wedding ring. Worst people I have had to deal with. They act like they care when they don't care. All my son's stuff gone and we wanted to cherish it. Probably thrown away. Sorry way to do business