Chrysler Financial Reviews

Chrysler Capital recently changed payment processors and has repeatedly charged the wrong account (an inactive savings account instead of checking) resulting in late fees and returned fees. They are telling me the problem is with me our my bank, yet my previous 30 payments (with their old payment processor) never had an issue.

Updated on 09/19/2024: **UPDATE: Took a while, but because of this review, their corporate office provided a direct line with extension - and actually showed some customer service - only to be led down a hopeful correction acknowledging their mistake and planned correction on the second call (H/F paperwork) only to change course again on the third call - although not my mistake, I will be responsible for NEW lease payment (not more than a few dollars, but it's the principle) - not worth getting a lawyer to fight it, will just use my pocketbook - I have purchased at least (7) Chrysler products in my lifetime including (5) Trucks and (2) 300's - Chrysler will not getting my business again without a satisfactory resolution!

Y'all should be ashamed of this mess. Their website is always down. Can't seem to have an explanation on charges on my account. I keep changing my account info just to log back in and find unknown phone number and email. Change and same go back to the same thing. Worst customer services ever.

Customer service is the terrible, Supervisors are so unprofessionally. Stay away! Called to request my purchase agreement documents. Never received it! Spoke to a supervisor Alex who was unprofessional and rude.

My son had a vehicle with Chrysler Financial. He got sick last April of 2023. He was in hospital for 4 months till he passed away. I contacted chrysler to let them know and also do I turn truck back in. The lady told me let's see first and wait for death certificate. I emailed it to them. I was using truck cause vehicle had broken down. Had all my ac tools in there.

I’m have leased Chryslers, jeeps and Ram trucks. I will Never again. And I have warned everyone I know about Chrysler Financial. After I turned in my jeep Cherokee in January. I received a bill in the mail for $395.00 from Chrysler financial. I turned it in with less mileage than allowed, no damage and very clean. I sent a letter explaining this with the bill. I just received a letter back from Chrysler financial. This time they said the $395.00 charge is because we turned our lease vehicle in late. We did not turn it in late, we returned our jeep a day early. And stated that we still owe $395.00. Do not do business with them!

I actually adore their Jeeps and have been a loyal customer for nearly 7 years. However, I have experienced the worse customer service ever! I recently found out (obtaining the buyout price) that somehow my bank defaulted on a payment in August of 2021 and I have been accruing a late fee each month since. Everything is electronic so I wasn’t checking my statements. I find it overkill that a “reputable” company would sit back and allow a customer to accrue over 50 late payments without a courtesy call or email notification or something. In today’s world where they want everything automatic and electronic for convenience how could they allow this to just build up for 3 years without contacting me? More importantly, prior to that my account ALWAYS remained in GREAT standing! I am a single mother of an Autistic child, on a fixed income. I contacted customer service several times and no one saw fit to help me rectify this matter.

I have a 2018 Ram Mega Cab that I purchased with roughly 35000 miles on it. It was a certified pre-owned so I was given a 100,000 mile power train warranty. I then purchased an extended warranty at the dealership. A week ago my check engine light came on so I went directly to the dealership where I purchased it from and had it checked out. They said that they would have to overhaul the transmission to the tune of 12,000 and the warranty was not going to cover it because now the truck has 77,000 on it and I could not provide a receipt to prove that I performed a 60,000 mile transmission service.

Every time I call Chrysler Capital regarding my account they ALWAYS act like the money I have to pay belongs to them personally. Everybody has experienced hardships especially nowadays with the rise in prices and the cost of living. But do they care? No. They just want the money and don’t care about NOTHING you’re going through. Just Sad. They need to hire people who can empathize. Also, Chrysler Capital is NOT for the customer AT ALL. They offer nothing to actually help customers who go through hard times. They’re all about the CAPITAL (that’s why it’s in their name). I don’t see how they’re still in business. Their dirty business operators. Do better across the board.

I called Chrysler Capital just today to make a payment on my auto loan. The number I called was specifically the one used to make payments. A "customer service representative" answered. She was totally and I mean totally inept. So much so that she was unable to take my information to make the payment transaction. She kept putting me on hold repeatedly because she literally had no idea what she was doing. It became so ridiculous that I asked her if she truly worked for Chrysler Capital. Needless to say I had to end the call because she was completely unresponsive and I didn't feel comfortable giving her my bank info. I'm not sure where Chrysler Capital is outsourcing their employees from but they better change their hiring tactics. It was truly a terrible experience.