A link has directed you to this review. Its location on this page may change next time you visit.
- 4,242,460 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
2022 Pacifica with 10,000miles. Have had it into service twice before and now the third time trying to get electrical issues fixed. Issues are difficult to describe but consist of lights turning on/off at highway speeds, dash cluster flickering, ... all while driving which is not safe at all.
Chrysler corporation is the worst I have ever seen… WORST! I can go all the way back to mile 700 when my husband started having trouble. My husband bought this truck not even a year ago, a 2021 2500 dodge RAM. He bought it brand new. At mile 700 we got the first DEF issue with it… Took it to the shop… They changed out an injector. Since then we have had the truck in the shop 9 times!!! They have changed out the injector 4 times and a line once! This is the only thing done! On our trip cross country they have done it twice! The last time we didn’t even go 40 miles before it came back!
This is how great Chrysler Corporation is… They told us to put it back in the shop and wait for them to fix it again… We can get a rental truck to pull our 5th wheel and they might reimburse us once our truck is fixed and then they will ship our truck to us… We finally agreed to this because we have been trying to get the truck turned in on the Lemon Law and Chrysler keeps denying everything and it goes into litigation. The case manager they gave us literally said it is easier to do that because the process can go back and forth and pretty much get nowhere. I guess just like us…. Because I don’t have the time to wait. So they sent us the reservation this morning… and oh my GOSH!!! Dealing with this again! A single cab flat bed goose neck!!!
So I call and I am like, "What do you want me to do with this!?!? I told you I had to have something to get a family of 7 cross country with a 5th wheel hook up!!" He said, "Oh yeah. I am sorry. We did not accommodate you correctly. I will submit the request. Your case manager will call you back Wednesday…." "Wednesday? Today is Monday!?!? I need to report to my new command." Yep he said, "I am sorry. Not really my issue. Yeah. I know that." I asked to speak to his boss. He told me he is not allowed to give out the number. Wow! So they make it to where we can’t even talk to a supervisor? Seriously?!?! Way to keep sticking it to the little people!
Oh yeah and the price tag of that rental 2600! That we get to pay! This is something wrong with the truck they made yet they want us to pay for the problem! Truck is still under factory warranty! If I can recommend anything stay away from Chrysler! Stay away from Dodge. They do not care about their customers… They do not care about you at all! They will screw you over before making sure they make anything right. This situation is so unbelievable to me and my husband.. Words just can’t even begin to tell you what we have gone through.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
My 2021 Ram 1500 Big Horn diesel died three times and had to be towed each time. The first time I was driving and at a stop light. This could have caused a serious accident. Dealership replaced a RFH hub, it was unresponsive, replaced RF hub, RH hub unable to be performed, swapped star connector cavity and communication achieved. They told us they replaced a wire harness. The second time it was in my driveway. It just didn't start. Had it tested to see if it was the battery and it was not. The vehicle was completey dead, nothing worked and had to be towed again. Sat at dealership for a few days, they called us and said it started right up, took the truck home, drove it for a week.
At the grocery store, I started it up using the remote and as I was walking to the truck it died. Had to have it towed AGAIN. It has been sitting at the dealership for a month. They claim it is the RF hub and waiting for the part to be delivered since 14 July. Still no RH hub and still no truck. Meantime, I am making payments on a truck that is sitting in the lot at the dealership and Ram customer service has been unresponsive. This truck is unsafe and unreliable and would not recommend anyone by a Ram truck. They seem to have a track record of electrical issues, which I wish I would have researched prior to buying. Biggest regret is switching from Tacoma to Ram.
Paid $75k for new truck that I cannot drive due to Y78 recall. RAM will not respond to my attempts to contact them. Dealer will not answer my questions. MIGHT BE THE MOST EXPENSIVE MISTAKE I'VE EVER MADE! Anyone else in same boat as me?
I had the Y03 recall done on August 30, 2021. My 2018 Jeep Wrangler JL Sahara Unlimited has 53,00 miles. On my way home from vacation, June 4, 2022, my clutch plate overheated, exploded through the bell housing and transmission, burnt the wire casing, and melted the fuel line. I have to leave my Jeep in NC and get a rental car to make it home.
After it being at a dealership 7 hours away from home for a week in Jacksonville, NC, I am told by the dealer that Chrysler will not honor my Powertrain warranty because the clutch is not a covered component; however, the issue that occurred with the clutch and how it occurred is exactly what both the Y03 and W12 recall said could happen. The W12 recall is still showing "incomplete in every location I've checked, including Chrysler and Mopar; however, I am being told that the simpler fix noted in the Y03 recall supersedes the W12 recall instructions - which required service techs to perform a hydraulic clutch system bleed and also perform of clutch health check procedure; whereas the Y03 skips these steps.
I spoke to someone at MOPAR who told me that all components related to the recall (i.e. the clutch) have a 2-year warranty after the recall is completed, but any other components affected by the clutch failure are not covered. How can Jeep/Chrysler know there is an ongoing clutch issue specifically with the clutch plate and not honor/cover repairs that result because of it? And, how can a wire sheath and software update guarantee the potential failure is resolved if the clutch is never inspected to make sure the clutch plate hasn't already been compromised because of excessive heat? I have already filed a complaint with NHSTA, spoken to Chrysler Corporate (without any luck), and also spoke to a supervisor from Chrysler Corporate who refused to acknowledge that this known clutch issue has and the failure of my Jeep's clutch has anything to do with a failed recall "band-aide" repair.
It's obvious that this clutch plate failure wasn't because of "normal wear and tear". Chrysler and Mopar should stand by their parts/vehicles when something catastrophic like this happens. Had the fuel line caused a fire, my Jeep could have exploded or caused a serious accident/death/injury. I guess it will take someone dying or becoming seriously injured before they consider taking this matter more seriously, and that's a shame.
To start off, my family has always been Chrysler customers. However, that will no longer be the case. We recently (within a year) purchased a brand new 2020 Pacifica. On January 29th, right after it passed 18,000 miles, the transmission went out. We were then informed by Chrysler that they only cover $35 a day for a rental and only for 10 days. No rental company in my area is below $55 a day. Then we are told that they cannot find a transmission for our vehicle. When we called to see if Chrysler would cover a rental completely since they had no idea when they would have parts and they promptly said no and that although they understood our frustration they would not do anything beyond what they were doing.
Two weeks later they finally have a transmission on the way from California. It takes two weeks for it to arrive at the dealership service department in Virginia. That was two weeks ago and our Pacifica has not moved in their parking lot. Chrysler is saying that the technician doesn’t have a free lift available to get it in. I received an email today saying that the “Chrysler customer service” would check with the dealership again next week. I will NEVER purchase a Chrysler, Jeep, Dodge or Ram vehicle again. And I will not recommend them to anyone, EVER!
I recently had a problem with the oil filter housing. It needed replacing. I was made aware the Chrysler knows about the problem and is now changed that part due to its serious flaw but they have not made a recall. I was told that there is nothing they can do to help make it right. Shame on you Chrysler. I was in the market for another vehicle but Chrysler will not see my business.
I purchased a 2015 FIAT 500e a couple of years ago. I am now the third owner of the vehicle, and ever since I purchased the vehicle I have been having multiple problems with it. First, the 12V battery went out, so I purchased a new battery. Secondly while making a right-hand turn all the lights suddenly came on, the ABS light, the RBS light, the ECS light, and then a Red Turtle would appear and the car would slow down and stop.
I towed the car to the dealership for repairs @ Larry H Miller Chrysler Dodge Fiat on Havana in Colorado. They did an ECU scan on the car and said that the HV battery under the car is bad, and wouldn't take a charge, which will need to be replaced. I doubted the notion because the battery charges for me every day and the battery was at 90% when I brought the vehicle in for service, but since the car was under warranty for the HV battery the dealership was able to complete the replacement at no charge, and the only service charge was for scanning the computer.
After changing out the HV batteries the lights were still present and they said that it was from the vehicle speed sensor and I needed to get both the rear speed sensors replaced. I doubted this notion as well because before I brought the vehicle in for service I changed out all four-speed sensors, but their explanation was aftermarket speed sensors are not good and they can fail out of the box. I decide to take the car home and change out the speed sensors myself if that was the case. I changed it before so I can do it again if it was actually bad. I didn't get but halfway home and the Red Turtle came back and the car stopped. I couldn't start the vehicle or do anything at this point but at least I was able to place the car in neutral and push it out of traffic.
I called the dealership and told them what had happened and they said I needed to get it towed back in so they can replace the speed sensors because that was probably the problem causing the vehicle to stop. I paid out of pocket and got the vehicle towed back in for service again. After they changed out the speed sensors the problem still remained no change and no fix, back to square one. The car has now been at the dealership for a month now, and still no solution.
The next option was to try and change out the ABS module to see if that was causing the issue. I agreed to the repair, and after the replacement of the ABS module the lights all went away according to the service writer, but now the car cannot be driven above 50 miles otherwise the Red Turtle comes on and the car slows to a stop. They towed the car back to the shop and did a re-scan on the ECU module again. This time it shows up as the power inverter module, which is the reason the car cannot go above 50 miles an hour. I was quoted $6000 dollars if I wanted this part replaced and for the repair.
Keep in mind I am still paying for the purchase of the vehicle and now $6000 for repair on top of that to get this vehicle running and the part replaced, I can't afford that! So I went online and did some research myself and searched if there were any recalls on the vehicle pertaining to this issue in the past. Unfortunately, there were back in 2016 the vehicle had a power inverter module recall on the vehicle which was taken care of by the previous owner and replaced.
So I decided to contact Chrysler Fiat Customer Service to see if they can help, either reduce the cost for the repair or help with anything basically so I can get the car back to use again. I was given a case #** and was assigned to a Case Manager named "Jerry". Jerry was very hard to get a hold of and not very helpful at all to start with. The tone and the attitude coming from Jerry while speaking with him was basically "this is not our problem but yours". After speaking with Jerry for a while and letting him know my frustration, he basically said did everything in his power to NOT HELP and in the end said the inverter is out of warranty and I can't help you. What???? This is how you treat customers?
After giving him every detail I could about what's going on and that this vehicle is now a paperweight since I can't drive it and still paying for it, he said he will call the Dealership where the car is being serviced and see if he can do something, and he did mention several times that most likely it'll be a waste of time because there's nothing he can do. Really!!!...again...WOW!!!! Great customer service.
Three weeks has gone by and still no word from Jerry. I tried calling several times for an update, but keep getting pushed to a voicemail. Even the Service writer "Chris **" in the service department has tried multiple times to get a hold of him or another Case Manager and nothing. I finally received an email today from Jerry, stating he would like a callback to discuss the Fiat 500e being serviced. I spoke with Jerry and basically gave me the same story as before "I talked to my manager and there's nothing we can do to help you". WOW!! I am really shocked. Way to stand behind your product!!! No reason as to why the only thing he can say was "we can't help you!"
Well, with that being said, I guess there is no more for me to say except I am no longer purchasing anything from Chrysler, Fiat or Dodge because of the poor customer service and satisfaction provided or should I say not provided. The minimal support they can give is at least knock down the price for the repair so I can afford it, but all I get is "sorry there is nothing I can do to help you!"
It has now been 2 months to the day that the car is in service. I texted Chris ** the service writer and told him the situation and he basically agreed with me on the poor customer service I was provided by Chrysler Customer Service and with Jerry. I know there are other vehicles in service at the same dealership for the same reason, and I'm sure Chrysler does not want to assist for whatever reason that isn't helping us customers. My understanding is, and with any dealership if there are several vehicles being serviced for the same exact problem doesn't that raise a Red Flag to say we need another recall or we need to get an Engineer involved to figure out the problem? He wouldn't even give Chris a reason or an explanation on why they couldn't help. I proceeded to tell Chris I will pick up the vehicle tomorrow and try somehow to get it repaired somewhere else for lesser the cost or get rid of the vehicle all together probably the ladder most likely.
Chris ** the service writer has been on top of his game the whole time...he has been keeping me updated as the vehicle is being repaired and also trying everything he can to assist with the repair of the vehicle, and definitely awesome service on his end. I just wish he didn't have to work for a company that doesn't give two cents about their customers. Again....never will I purchase another vehicle that has any affiliation with Chrysler.
I Own a Chrysler Town and Country 2008. The purchase of the new vehicle was reinforced by Chrysler lifetime warranty on vehicle powertrain. In 2019, the vehicle transmission failed and Chrysler would not replace the failed transmission, thus not standing behind its advertised warranty. The company is a simple failure.... You can expect to be flat when you are looking to use their advertised vehicle warranty. I will never buy a new Chrysler/Jeep vehicle again and all my family and acquaintances have learned this lesson and will never buy a Chrysler anymore. This sort of issue relies on a long term warranty promise. If you happen to need, you can be sure, you will not find it. Simply said, Chrysler/Jeep warranty promise is a marketing scam.
They are professional and get the job done with care. They are men experienced in their work. If you want quality work done and not half ass work like Les Swab, go to Firestone. Very happy and satisfied.
Chrysler Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.