Chrysler Reviews

Currently the vehicle has been in for that service repair for (11) weeks now! Continue to get a round around with #FCA and #STELLANTISUSA, my case has been handed now to what seems to be my third customer service representative, I have 12 documented calls and emails just in the past 8 days from me to FIAT and STELLANTIS alone, not to mention the dozens I have before that with Matthew when this entire "repair order" began.. Be very aware folks, FIAT & STELLANTIS are struggling financially and it certainly appears their only concern is taking your money and leaving you in a wake of known vehicle problems.. Save your time, money and sanity, buy a different brand vehicle. Thank you for reading, God bless. #DODGE #CHRYSLER #JEEP #ALFAROMEO.

When the vehicle shuts down and sounds like it’s in neutral. They continue to try playing me for a fool. The customer service rep by the name of Jeff. The only communication he made with me is the email letting me know he is the case manager I called him on the June 5th aske about a rental he never called me back once. I asked for a supervisor she called when she got me she asked for a female name when I gave her my name she said wrong number hang up. Then write on the report she was unable to make contact with me. I never experienced service like this in my life. I’m honestly ready to litigate this matter if it comes down to them not fixing my vehicle. How can to ask me to take a vehicle with a problem that is a danger to me my family and the public? Is that even legal.

2. The fan motor will be on the lowest setting and all of a sudden turn to high/full blast and then back to low, then high, then low for no reason. This too has been replaced and it happened again, right after being replaced. I have VIDEO of what happens and Century Dodge of Mt. Airy Refuses to fix the radio even after seeing the video. I provided them Ever single time this happens with Detailed information, dates, times, locations, weather, wind, sun or clouds and their supervisor kept asking me for the info all over again Even after I emailed it to them and their staff on multiple occasions. Both RAM and the dealerships are incompetent and have Poor Customer service and Refuse to fix items even after seeing Video Evidence of it.

3. The truck will shake back and forth when it drives and I take my foot off the gas to cruise down a hill. It jerks the truck and have witness and video to this too and RAM/Chrysler does Nothing to fix it. All I get is we can not duplicate the issue, but yet there is Video Evidence of what transpires. RAM/Chrysler recorded my phone calls without telling me which is illegal. I even advised them of the laws and they continued to do it.

RAM/CHRYSLER Corporate Customer Service Closes out complaint tickets without even looking into or addressing them. RAM and CHRYSLER Customer Service is Horrible. RAM/CHRYSLER has had U-Connect issues for at least 8 years just like the "Death Wobble" on the Jeeps and they Still can fix the issues and have Zero clue on how to fix it.

DO NOT BUY RAM or CHRYSLER. They are JUNK and their customer service is horrible. The truck has spent more time in the shop than on the road. The dealerships make excuses along with RAM Not to fix the vehicle and just play games and stalling tactics. I had to file a lawsuit on RAM/CHRYSLER and the dealership for Breach of Contract and Lemon Law issues and they still do Nothing. I have reported the issues to NHSTA and the MD OAG to make them aware of the issues with RAM and Chrysler and the lack of fixing multiple Safety issues. RAM/CHRYSLER is Junk. Their Customer service is extremely poor and they DO NOT back their product. They are more worried about collecting your money then fixing an unsafe vehicle.

This is how great Chrysler Corporation is… They told us to put it back in the shop and wait for them to fix it again… We can get a rental truck to pull our 5th wheel and they might reimburse us once our truck is fixed and then they will ship our truck to us… We finally agreed to this because we have been trying to get the truck turned in on the Lemon Law and Chrysler keeps denying everything and it goes into litigation. The case manager they gave us literally said it is easier to do that because the process can go back and forth and pretty much get nowhere. I guess just like us…. Because I don’t have the time to wait. So they sent us the reservation this morning… and oh my GOSH!!! Dealing with this again! A single cab flat bed goose neck!!!

So I call and I am like, "What do you want me to do with this!?!? I told you I had to have something to get a family of 7 cross country with a 5th wheel hook up!!" He said, "Oh yeah. I am sorry. We did not accommodate you correctly. I will submit the request. Your case manager will call you back Wednesday…." "Wednesday? Today is Monday!?!? I need to report to my new command." Yep he said, "I am sorry. Not really my issue. Yeah. I know that." I asked to speak to his boss. He told me he is not allowed to give out the number. Wow! So they make it to where we can’t even talk to a supervisor? Seriously?!?! Way to keep sticking it to the little people!

Oh yeah and the price tag of that rental 2600! That we get to pay! This is something wrong with the truck they made yet they want us to pay for the problem! Truck is still under factory warranty! If I can recommend anything stay away from Chrysler! Stay away from Dodge. They do not care about their customers… They do not care about you at all! They will screw you over before making sure they make anything right. This situation is so unbelievable to me and my husband.. Words just can’t even begin to tell you what we have gone through.

At the grocery store, I started it up using the remote and as I was walking to the truck it died. Had to have it towed AGAIN. It has been sitting at the dealership for a month. They claim it is the RF hub and waiting for the part to be delivered since 14 July. Still no RH hub and still no truck. Meantime, I am making payments on a truck that is sitting in the lot at the dealership and Ram customer service has been unresponsive. This truck is unsafe and unreliable and would not recommend anyone by a Ram truck. They seem to have a track record of electrical issues, which I wish I would have researched prior to buying. Biggest regret is switching from Tacoma to Ram.

After it being at a dealership 7 hours away from home for a week in Jacksonville, NC, I am told by the dealer that Chrysler will not honor my Powertrain warranty because the clutch is not a covered component; however, the issue that occurred with the clutch and how it occurred is exactly what both the Y03 and W12 recall said could happen. The W12 recall is still showing "incomplete in every location I've checked, including Chrysler and Mopar; however, I am being told that the simpler fix noted in the Y03 recall supersedes the W12 recall instructions - which required service techs to perform a hydraulic clutch system bleed and also perform of clutch health check procedure; whereas the Y03 skips these steps.

I spoke to someone at MOPAR who told me that all components related to the recall (i.e. the clutch) have a 2-year warranty after the recall is completed, but any other components affected by the clutch failure are not covered. How can Jeep/Chrysler know there is an ongoing clutch issue specifically with the clutch plate and not honor/cover repairs that result because of it? And, how can a wire sheath and software update guarantee the potential failure is resolved if the clutch is never inspected to make sure the clutch plate hasn't already been compromised because of excessive heat? I have already filed a complaint with NHSTA, spoken to Chrysler Corporate (without any luck), and also spoke to a supervisor from Chrysler Corporate who refused to acknowledge that this known clutch issue has and the failure of my Jeep's clutch has anything to do with a failed recall "band-aide" repair.

It's obvious that this clutch plate failure wasn't because of "normal wear and tear". Chrysler and Mopar should stand by their parts/vehicles when something catastrophic like this happens. Had the fuel line caused a fire, my Jeep could have exploded or caused a serious accident/death/injury. I guess it will take someone dying or becoming seriously injured before they consider taking this matter more seriously, and that's a shame.

Two weeks later they finally have a transmission on the way from California. It takes two weeks for it to arrive at the dealership service department in Virginia. That was two weeks ago and our Pacifica has not moved in their parking lot. Chrysler is saying that the technician doesn’t have a free lift available to get it in. I received an email today saying that the “Chrysler customer service” would check with the dealership again next week. I will NEVER purchase a Chrysler, Jeep, Dodge or Ram vehicle again. And I will not recommend them to anyone, EVER!