Chrysler Reviews

Zero customer service. 2024 Chrysler Pacifica Hybrid Select. 34k miles. The car went into limp mode while on a highway. That means going from highway speeds down to 10mph! I brought this to the dealership and they 'fixed it' after 9 days without a loaner car 6/15-6/23. The issue reappeared 1 week later. I dropped the car off again on 7/13/26 and they notified me 8/21/26 via text it was ready. No call, discussion or insight into what the problem was. I had to call to talk to someone and the response was "a loose wire". I have lost faith in the brand (Chrysler and Stellantis) and dealership. This car should not be on the road but they have deemed it worthy to drive my family again. THIS NEEDS TO BE REPURCHASED. This is consumer fraud.

Several plugin MiniVan Fires. Scheduled a recall to check if our 2018 was bad. Yet our dash had flashed a BIG red triangle on dash while waiting to get in. Drove down there & Chrysler said keep driving it as it could take MANY weeks before they even got a new EV battery for it. We refused to take it back as we didn't want our house to burn down. Weeks passed & they finally got the new/several hundred pound battery in. Removed the old one, installed the new one & programed it over a couple days. In the shop for WEEKS but they only paid rental reimbursement for the couple days of install.

I am writing to formally express my extreme dissatisfaction with the handling of the recall on my 2024 Jeep Wrangler Sahara 4XE, announced October 30, 2025. This recall, which prohibits driving due to a fire risk, has rendered my primary vehicle unusable for over six months. Despite multiple attempts to contact your dealership, I have received no resolution or timeline for a fix. I am paying over $1,000 per month, yet the vehicle sits idle, unsafe, and unusable. I demand an immediate response, including a clear action plan and compensation for the months I’ve been without my vehicle.

Been waiting for an ABS Module for 7 months. Once a month or so, they call and give a tentative delivery date, and it gets put out every month. My truck won't pass state inspection now. I will probably be very hesitant to buy another Dodge.

One awful experience after another, first and last time. It’s bad all around, the sales manager, the service department and then to top it all off is customer care. Roadside assistance set up a tow truck to take my jeep to a dealer for service and that dealer rejected the vehicle because it was not purchased from them. The vehicle was returned to my house and I was charged $175 for the towing. No other dealers will take the vehicle because it’s not purchased from them and my dealer’s earliest appointment is in May of 2026 and in the meantime the vehicle is dead in the street and unable to move it.

We bought a Dodge Durango 2022 in January 2023. In November 2025 the car failed I two ways. Firstly accelerated by itself hitting the car in front of it and the second failure was the ABS didn’t work. The car was less than 3 years old and less than 36,000 miles which means it was under manufacture warranty. Chrysler didn’t accept any responsibility and closed the case!!! Obviously the car was defected. Would you buy a car from them again?

Terrible customer service. My truck broke down because of a warranty part that is now backordered. Chrysler said they would reimburse towing and they did not. They also will not provide me with a loaner vehicle and have no date in sight when my part is coming in. It is available to purchase from Mopar, but Chrysler won't order it, they said it has to be through the warranty department. I will NEVER purchase another vehicle from Chrysler.

I have worked in the auto industry for many years and have never been treated worse than how Chrysler has. They have not stood by their product at all and have left us with a vehicle we purchased new knowing all the motors issues and now have declined our claim. Stranded with children and a $12,000.00 bill for a new motor. They are the worse company in the world to purchase a vehicle from and I will spend all the energy I have leaving reviews and letting people know not to purchase their products EVER!!!

To anyone who reads this review, DO NOT, I repeat, DO NOT ever purchase a Chrysler product! Here’s why. In the last 8 years I have purchased 5 Chrysler vehicles totaling around 450K total for all 5 vehicles; a 2017 Ram 2500 Diesel 4x4 Laramie, 2019 Grand Cherokee 4x4 Limited, and in the last three months, a brand new 2024 Grand Wagoneer, 2025 Jeep Grand Cherokee 4x4 Altitude, and a 2025 Ram 2500 Diesel 4x4 Black Widow package. So obviously I have spent a lot of money on vehicles, especially in the last three months on the above-mentioned vehicles, only to get shit on by the Chrysler Cooperation.

The absolute worst customer service I have ever experienced. They sell vehicles with batteries that barely last the 3 years and then they charge you $900 if you have a main battery and auxiliary. $680 if you just have a main battery. They do not back their vehicles. They sell junk and have an offshore team that you have to work with who are completely useless and do not get back to you or follow up on what they say they're going to do. Toyota and Honda are 200% better than Chrysler customer service.

We have a 2024 Jeep Compass and have had nothing but issues with it. Been in the shop twice for rear differential. They wouldn't warranty a manufacturer defect on a rim that was messed up. Do not buy this vehicle. This vehicle has become a lemon.

I saved up for a long time to buy a new Pacifica, but it was still unreachable. So I chose the 2025 Voyager. 9 days in and the car needed a whole new radio system. 2 days later it still had issues. Chrysler did not do anything more than make me pay for a rental while the brand new car was in the shop 2 weeks out of the 4 I owned it. Yesterday I decided I am done and asked for a trade in, I borrowed from everyone and go the Pacifica. This whole Chrysler deal has left a bad taste in my mouth and if I didn’t have to get another Chrysler for various reasons I would have gone to another car company. Customer service has gone downhill. I hope the new one is not a lemon.

Had my new 2500 Ram for 2 weeks and it went in for brake issue. Has been there for 2 months now, and still no word on when it will get fixed. Was told I don't get a loaner or rental and the dealership and Chrysler customer care don't seem to care.

I purchased a brand new Ram 2500 from Chrysler on March 21st of this year, spending over $100,000 including added warranties. I expected a reliable, high-quality vehicle — but instead, I’ve been left without the use of my truck for a significant portion of the time I’ve owned it. As of today, my truck has already been in the shop for over 32 days, meaning it has been out of service for more than 25% of the time since purchase. Despite this, Chrysler has done nothing beyond waiting for a part to be produced for a warranty repair.

My wife and I purchased a Chrysler Town & Country van, new in 2015. After a few years, we noticed small areas of the paint lifting. I mentioned it to my local Chrysler dealer but it was not taken seriously and because it wasn’t bad, we let it go. The problem continued to worsen so I called Chrysler customer care about the issue a couple of years ago. I was told that since the vehicle was over 5 years old, it was out of warranty and therefore there was nothing they could do. I should have pursued it further at that point, but I didn’t. Now, over the past 9 months, tremendous areas of paint have completely lifted off my car, especially across the roof. The bare metal is exposed and rust and corrosion are eating away at the body of the car. I was advised by several body shops that this is 100 percent due to a factory defect on the original paint and should be repaired by Chrysler. I took the van back to the dealership’s body shop. The body shop manager and estimator agreed with the previous assessment, that this mess was due to a defect in the original paint.

Customer service stinks! They expect you to pay an annual fee for basics provided by other car manufacturers like loaner vehicles. If you have an extended warranty they'll pay what amounts to half the daily rental rate for a vehicle, and that is only for a week. This is a big help, if like in my case, they keep your car over three weeks! They have 0 concern for the inconvenience they cause with this policy. Stay away from Chrysler products!

Buyer Beware: Worst Customer Service Experience Ever. I bought a vehicle from Chrysler (2022 Jeep Grand Wagoneer) in 2023 for over $110,000, and I deeply regret my decision. The car has been in service more than 15 times already, with constant issues that never seem to get resolved. Half of the time, the dealership and Chrysler service teams can't even replicate the issues, leaving me stuck with a car that doesn’t function as it should. The communication is terrible, with the dealership telling me one thing and Chrysler service telling me something completely different. After spending that kind of money, I expected much better service and support, but all I’ve received is frustration and poor service. Chrysler clearly doesn’t care about their customers once the sale is made. I would not recommend purchasing from them, not even to my worst enemy. Buyer beware!

2018 300S. Interior door panels warping due to poor adhesive used. This is a known issue and Chrysler/Stellantis are blowing their customers off on fixing their poor quality issue. This was an over $40,000 car and looks like garbage because of the poor customer care on their part. Many of their vehicles for over 15 years are suffering due to poor craftsmanship. I own 4 Chrysler products but will not ever after 48 years buy another.

I began having issues with my 2017 Ram 1500 Eco-Diesel shortly after I bought it in 2023. The dealership I've worked with has been great. Chrysler is the issue. Recently, the EGR cooler, manifold, and intake needed to be replaced even though they were replaced in the VB1 recall in April 2021, prior to my owning the vehicle. Of course, when I contacted Chrysler, the case was created and they escalated it to a case manager. The case manager might be the most incompetent customer service representative I have ever dealt with. It took him 9 days to verify that the truck needed to be repaired. Then another 3-4 days to acknowledge the written statement from the dealership.

I purchased an expensive Wrangler Rubicon in 2020. Shortly after I began to notice the corrosion. I took my Jeep into the dealership to get the corrosion repaired . Was told delays due to replacement parts was an issue and that it would be taken care of. My assumption is that working for Chrysler must not be rewarding, as I've had to deal with 4 different body shop managers. Fast forward to today, went in to get my corrosion repaired, and Chrysler now tells me they don't care. It was approved 2 years ago, I'm 60 days off warranty and there is nothing they can do for me. I did everything I could have and still got railed by Chrysler. Be warned they do not care. Stay away from Chrysler.

I purchased a Ram 3500 back in May 2024. It been in the shop 4 times now with the same problem. The service people at the dealership has done everything they could. Now it’s went up to high review and Chrysler technicians have took the case over. They’ve put some bearings and two new rear axles still didn’t fix the problem and now it’s back in the shop. Called the dealership trying to get help from upper management but no help and left two messages. Called the customer care line at Chrysler lady helps as much as she can and answered all my questions. Won’t never buy another Chrysler product. Before anyone buys Chrysler might want to think about the problems I’m having.

I own a Jeep Cherokee 2021. I like to work on my cars when I can, the material used is cheap and I would never buy a Chrysler again. The plastic hose they use for the windshield fluid is hard and cheap. It will break, just google this and see how many owners have to fix this issue. If you live in a cold climate this will 100% break.

We bought this unit for a work truck for in the mines in Fort McMurray thinking it was was going to save us on downtime… Boy were we wrong. We have used it 5 sets and every set there is a new problem. Abs, brake caliper sticking wore the brake right off and into the caliper at 10k kms. ABS again. We call Chrysler Canada rep for Alberta, we get take it to a different dealership. No. I'm sorry it’s a Dodge product I should be able to take it to any dealership and have it fixed… that’s what you advertise. Now def issues the last two sets we used it. The 2006 top kick before this one had far less issues and handled everything. This one will not handle without breaking a sweat. All in all, this will be the last Chrysler product in my fleet, even after a 15 year run of only buying ram and jeep personal vehicles.

I bought my first Chrysler two years ago. While I like the car and it is great for my family. I am pretty disappointed by the service. My brand new car is less than two years old and there have now been 2 software recalls on the vehicle whereby I have to take it into a Chrysler dealership and the software update will take 1-2 full days. Even though my car is still under warranty and the software recall is the manufacturer's issue, not mine, Chrysler will not provide a rental or loaner vehicle. We are a one car family and I have three small kids so not having a vehicle is not an option. This is a terrible experience and from my perspective a negative differentiator from other car manufacturers. Chrysler needs to step it up.

DO NOT BUY A PACIFICA - I should have done more research... UConnect is a disaster along with the WiFi HotSpot/ Rear Seat Entertainment. I purchased a new Pacifica less than a week ago and none of these features have worked since I drove off the lot. I purchased the unlimited data package, but the Rear Seat Entertainment constantly drops the signal, errors out, and the front screen randomly shows errors that I cannot view the rear seats. Hours on hold and no one can fix this, despite being a known issue for YEARS. Every Chrysler support rep claims it's not their department and transfers me somewhere else... This has happened 7 times and counting.

I have a 2023 Jeep Wrangler EV that I received a notice from Chrysler NOT to drive if the battery is charged (it’s currently at 90% charge), and also DO NOT park it in a garage or near any other vehicle or structure-IT MIGHT EXPLODE. There is no fix for this problem! Chrysler has “case managers” reviewing the issue-no one gets back to you and every time you try to reach them you’re on hold at least 30 minutes. What in the world am I supposed to do with this total lemon-one that I was UPcharged at the dealership last year! What a total joke.

I am writing to express a experience with Chrysler Canada regarding a serious accident involving my vehicle on October 31, 2024. My truck, which is only eight months old, was severely damaged when it was squeezed between two semi-trucks. The semi-truck behind me hit my vehicle at full speed. Unfortunately, the airbags did not deploy, resulting in severe injuries to both me and my passenger. I contacted your customer service immediately after the accident, and a case was opened. I was informed that someone would reach out to me, but it has been ten days, and I have not received any communication.

2022 Chrysler Pacifica died on the highway 3 times already, ~ 20K still under basic warranty, the 2nd time, police called the towing company as it died in the middle of the freeway, and I have to pay it, Warranty refuse to reimburse it.

In 2021, I saw Chrysler commercials on TV to buy Chrysler cars with cheap financing through Chrysler Capital. I purchased a brand new Chrysler car, through a Chrysler dealership, financed through Chrysler. The dealership did the paperwork for the financing, and told me that they hold the title until the car is paid off. Three years later, the car was paid off - I never missed a payment. When I asked the dealership for the title, they said you have to call Chrysler Capital. I have called Chrysler Capital over 20 times and they have no idea where the title is. The DMV said I will need a duplicate title, but only the lien holder can apply for a duplicate title. I have asked Chrysler Capital to sign the DMV's duplicate title request form so I can get a title in my name, but they give me the runaround and ask for the request by email. I have emailed them, the dealership has emailed them, the DMV has sent the same request by mail, on DMV letterhead.

I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts for it. I took it in on Wednesday and asked if I would have the car back that day as I have a seizure dog and cannot be without a car incase he starts clustering. I was assured it was a one day job. I get a call a few hours later saying they broke a bolt getting the alternator out and that they needed to order a timing cover and would have it Thursday late afternoon and I would have my car back today. I call this morning to make sure they will have it ready and am now told that the part didn't come in and that it is on a national backorder and they can't tell me when they will have my car back to me. I advised that I need a vehicle in the meantime and was told they don't participate in a replacement vehicle program and I would need to call Mopar.

My story is much the same as the others. My car was at a dealership from September to November waiting on a driveshaft assembly. I had already had the engine replaced, which took a very long time. Then when the transmission needed repair, I had taken it to a different dealership that I had not used in the past. Someone on the phone tried to tell me my lifetime powertrain warranty was Suspended because I didn’t get one of the five year inspections. My car was at a Dodge dealership during the window for inspection when they determined that it needed the new driveshaft assembly. You tell me how you can examine a driveshaft assembly and drivetrain and determine that it needs to be replaced without inspecting it.

I bought a 14 Jeep Grand Cherokee from Edward Jeep dealership in IA. A month later it would go into N...while driving. Shop said, "Pay 7k to fix transmission." Come to find out 14 Jeep had issues, that Chrysler couldn't fix. But still put these vehicles out. These companies do what they want to buyers.

Their factory warranty does not work at all and not Scammers better not buy, better not buy at all from these companies, their cars are all defective, better buy Toyota Honda and other companies. Fraud insurance. You wait six months or a year for their spare parts, they have service ** while you wait for the spare part, the business will come, close the scam.

We purchased a 2022 RAM 3500 on 01/12/2023, experiencing a breakdown on 9/10/2023. Assigned case manager Ava on 10/4/23, our truck, with only 4366 miles, sat at Chapman Payson Auto Center for almost a month without diagnostics and the was diagnosed and repaired but the repair did not work. RAM's response has been marked by delays, inconsistent communication, and no courtesy vehicle. Three outstanding rental reimbursements from 12/7/23 to 12/11/23, 12/2/23 to 1/2/24 and 1/19/24, along with an approved check by RAM for $1,015.71, remain unresolved. Ava's message on 1/22/23 indicates an inability to reimburse further without accurate knowledge of the vehicle's status. Seeking urgent intervention from the Legal Team for review, escalation, and guidance on the way forward.

Yeah 2015 Chrysler 200 I bought. The warranty just run out when I bought it and I can't afford to pay for extended warranty after about the car. Now that's the motor is running hot due to faulty plastic water pump. They they knew they was running hot when they made them come out with them. They should have to stand good or anything good for the water pump and fix the motor that are running hot because if you buy a car and it's something messed up on it if they should have replaced it and no cost.

Good morning to everyone. I need your help getting the word out. I will keep this as short as possible. I purchased a Dodge Ram 3500 very late in 2021. The truck has less than 48,000 miles on it. I’ve had tremendous issues with the drive line. I reached out to Chrysler customer service. That was a futile endeavor. They did not help at all. Customer service would not even provide me with a rental truck. I then reached out to the CEO of Dodge directly, Mr. Timothy Kuniskis. His company email is the following **. Although Mr. Kuniskis did not reach out personally. He did have a Mr. Mike ** contact me to personally handle this till it was resolved. Mr. **’s contact information is as follows. Work phone number **, email **.

I had the transmission replaced in my work truck several months ago, it has since gone out again. It should be covered under the part warranty service. It's been at my mechanic where it was originally replaced for 3 weeks now. They've been jumping through hoops with forms, procedures, diagnostics and testing at Chrysler's request but apparently what's being asked of them at this point is beyond their ability. It now needs to be towed to the local dealer. I've been told that Chrysler will not pay for the tow from the mechanic to the dealer much less the tow to the mechanic which was over $1200. I'm also told by the dealer that he doubts he can even look at it this week. This is my work truck and I've been out of work for over 3 weeks now! Pros. Make nice trucks. Cons. Poor warranty service. Loss. 1300. Preferred solution. Towing reimbursement and expedite diagnostic and repair.

Ref: FIAT 500X Trekking Plus. Case: **. **READ BEFORE YOU BUY**. #Forbes top 32 cars not to buy.. Number 4 on that list is #FIAT500X. I can attest to the general unsatisfied consumers on this, I bought one of these new #FIAT 500x models and it's been in for everything from bad batteries to the vehicle driver door opening while driving and vehicle suddenly stops (and literally everything in between). This current service started with a call to #FCAGROUP customer service & #STELLANTIS, they opened a repair order and advised me of a local dealer to bring my vehicle to... All arranged by #FIAT customer service manager Matthew.

MUST Read. I’m the owner of a 2021 Ram 1500. First let me say I love my truck. But on 6 occasions the vehicle shut down while driving. Took the vehicle in 3 time no code. On the six time I almost got hit by a truck. Took my t back to the dealer still no code it’s been there 6 weeks. They refused. To go be me a vehicle to use. The dealership acknowledged it there is a problem but because no code they can’t fix that it. They want me to take the vehicle, I almost got kill driving. When nothing is done to fix the problem. They also Refused to give me the report.