FOLLOW US

Check Into Cash
Overall Satisfaction Rating
4.68/5
  • 5 stars
    564
  • 4 stars
    50
  • 3 stars
    9
  • 2 stars
    6
  • 1 stars
    14
Based on 643 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Check Into Cash

ConsumerAffairs Accredited Brand

Are you in need of emergency funds? Check Into Cash is your direct lender and one stop money shop for when you need quick cash. At Check Into Cash, we provide online payday loans, in-store title loans and in-store cash advances. With thousands of locations conveniently located near you, you can rest assured that when you visit Check Into Cash our expert team will guide you into finding the best solution for you. Call or visit us today to learn more about our services! Or click the link to the left to start your application today!

*In Ohio, Check Into Cash operates as a registered credit services organization (CSO). The actual lender is an unaffiliated third party. CS.900185.000.

* In Texas, Check Into Cash operates as a Licensed Credit Access Business (CAB). The actual Lender is an unaffiliated third party.

View More View More

1991 Check Into Cash Consumer Reviews and Complaints

Sort: Recent
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

1 featured review
View 1 featured review
Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

Nicole from South or North Doka was so freaking awesome. When no one would help me fix my account. She went out of her way to make sure my account got fixed. She is so awesome. You need more people like her in your company. Also I want to say some nice things about Niki ** the supervisor. She was awesome as well. Nicole ** was the customer service rep that helped me. Awesome service. Thank you.

Check Into Cash response

Jerry,

On behalf of everyone at Check Into Cash, we would like to thank you for being a loyal customer.

Quality and customer service are what distinguish us from others. We always strive to exceed customer expectations and will continue to do our best to meet your financial needs. Your feedback is very important as we are constantly looking for ways to improve our services.

Thank you again for choosing Check Into Cash and looking forward to your business again in the future.

Be the first one to find this review helpful
Not sure how to choose?

Get expert buying tips about Payday and Title Loans delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 10, 2018

Getting a payday loan with Check Into Cash was quick and easy. I did most of it online and it took about a day to get everything completed. It was a little confusing at first but I went in a couple of times and after that, I was all settled. The people there were friendly and I got the money I need.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

Getting a loan with Check Into Cash is super easy. I did everything online and it took less than five minutes to complete the lending process. It was very fast and simple. And if you need it, do it.

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Oct. 31, 2018

Was speaking to one of your representatives (and man with Indian accent). We was going over the information. He need some additional information from me which I had to get off my phone and we lost connection. He call back while I and still getting this information. I could not pick up in time and he left me a very nasty voice message. In these day and times you must be careful give your information out to anyone. So just from that encounter I would not recommend this service to anyone.

Be the first one to find this review helpful
Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2018

When charging for two payments at the same time I was upset. I’ve never had a problem, But now I’m negative 800 in my bank. It doesn’t matter because you guys have your money. I don’t think I’ll come back.

Check Into Cash response

Marc,

At Check Into Cash, we take your feedback and concerns seriously and make every effort to address them.

Please feel free to contact us directly at 1-877-577-7977 or email CustomerFeedback@checkintocash.com.

Be the first one to find this review helpful
How do I know I can trust these reviews about Check Into Cash?
  • 1,281,762 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 3 starsResolution In Progress
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2018

The service is good just charge too much on the loans, and should have at least til noon to pay back the loan on the due date not early in the morning, also should have the option to refinance the loan paying a small fee. You should also be able to get the money the same day of approval. Other than that it's very useful... I appreciate it very much. Thank you guys for all you do to help.

Check Into Cash response

Ebony,

Thank you for sharing your feedback. We’ve built our business by making sure we take the very best care of our Customers and their financial needs.

If you have any other concerns or would like to speak to a Customer Service Representative, please call 1-877-577-7977 or email CustomerFeedback@checkintocash.com.

Be the first one to find this review helpful
Rated with 3 starsResolution In Progress
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2018

When I first took out loan was told day after. I paid back loan. I could take out another but it takes like up to a month before I can request another loan after my payment has cleared. Just thought this was misleading.

Check Into Cash response

William,

Thank you for sharing your concerns. The experience outlined is not reflective of the core mission, vision and values of Check Into Cash. Whether conducting business online or in one of our stores, Check Into Cash strives to always makes sure product rates and terms are clearly communicated before the loan transaction.

We take your feedback and concerns seriously. Please feel free to call us at 1-877-577-7977 or email CustomerFeedback@checkintocash.com and one of our customer service representatives will be happy to assist you.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2018

There’s a Check Into Cash locally to me and their interest rate was a little lower than other places we’ve found. Their application process was easy and really quick too. It took 20 minutes at most the first time. I applied online and they did a phone call where they verified my identity. The representatives all seemed like they were fairly knowledgeable and they were all really friendly. Check Into Cash is a good way to be able to get a quick loan if you have an emergency.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

Check Into Cash is very good. I've refinanced many times and it's been easy. If you don't understand something, they will explain it to you and then they will approve your loan. One time I got an installment loan and the rep I worked with was really nice. She answered all the questions that I had and broke down everything for me.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2018

I got a payday loan from Check Into Cash and their process was pretty smooth and easy. They had to verify that my account was my account and that I was who I was. They also had to see my payslips. The reps were friendly and direct to the point but in a professional manner. They weren't rude when they talked to me. They adjusted the payment date a few days based on my pay period, which was really nice. It was a pretty good experience.

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Oct. 18, 2018

I started a payday loan a few months ago, and I'm there every two weeks paying on time. Customer service person named Robin this morning was very rude, and gave me a hard time about my date to pay. I've been coming in either on Thursday or Friday every two weeks, and whoever's there get my file and do it need to be done and I'm out of there. This morning she raised a confrontation that was unwarranted for a customer who has been faithful paying every two weeks without a problem. This is in Atlanta Highway Montgomery Alabama location. This was very unacceptable.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 15, 2018

My customer experience with Ms. ** was quick, convenient, and one of the best customer service experiences I've had in recent history. The Live Chat feature is wonderful. Check Into Cash is my go-to payday/microloan service, and I would definitely recommend it to friends. Keep it up!

Check Into Cash response

Krayne-

It has been a pleasure serving you. We appreciate your feedback; it’s what keeps us improving.
Quality and customer service are what distinguish us from others. We always strive to exceed customer expectations and will continue to do our best to meet your financial needs.

We look forward to having you as one of our valued customers for many years to come.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2018

The store at 16th an Cicero Ave. in Cicero Illinois next to Chicago Illinois. The staff there give you the runaround. Customer gets info after running around town to retrieve documents, then the staff there mistreats you saying you need more. Customer then runs around to get more documents, comes back to Check Into Cash. The rude customer reps then tell the exhausted customer, "You're not qualified". First when you come to the store door, customer reps make you feel like a criminal. You have to show your ID to get in the door. Then they give a hard time getting a loan. They make you feel like a worthless citizen.

If a person needs a loan, don't go to this place because they are the worst loan place there is. I send my friends to Check 'n Go or Speedy Cash. They give you no hard time and are the best, and no these people didn't pay me to say this! Right is Right! Check 'n Go is the worst place to get a loan, especially the one between 16th and 17th street on Cicero ave in Cicero Illinois and the Customer Reps will treat you like crap!

View more
Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2018

I like the ease of obtaining a loan from Check Into Cash. I got a cash advance and I did it from work. It just took a few minutes and it was simple. It wasn’t an installment thing so I borrowed a set amount and I paid the set interest. Then, they took it out of my account many weeks after I borrowed it. It was cut and dried. The overall lending process was very seamless and nice. The only thing is I messed up the first time putting in my account information and I didn’t catch it until five or six hours later. I felt stupid because I left off the last number on my account number which is a big thing. I got home and I called their 1800 number. They fixed it within minutes.

I’ve had certain things come up between an emergency with my son and my father getting really sick. Then my father passed away a couple of months ago so we had some unexpected expenses come up. Having worked with Check Into Cash made things in my life easier and it made everything work. I appreciate Check Into Cash and it was nice doing business with them.

View more
Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 4, 2018

I lost my job and I could not pay. I needed some money. But when I tried going to a Check Into Cash branch, they would not let me get a payday loan. Then I tried online and that was how I got through. Everything was done online and I was able to complete the process in 30 minutes.

2 people found this review helpful
Rated with 2 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: Oct. 1, 2018

The process with Check Into Cash was okay and it took a least a week. However, my interaction with the representative was not very good. I had a routing number and an account number and they won't accept it. They should accept cards but not directly into a banking account. Nothing went through.

Check Into Cash response
Hi Tyler -

I apologize for any inconvenience this has caused. At Check Into Cash, we take your feedback and concerns seriously and make every effort to promptly address them. If your concern is still not resolved I urge to contact us directly at 1-877-577-7977 or email CustomerFeedback@checkintocash.com so we can assign this complaint to the appropriate parties. Thank you for your feedback and we appreciate your business!

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

I was in the Clarksville, IN store today. I was surprised to find just one employee working at noon, a busy time of day. There were 2 people waiting ahead of me. I wanted to renew, paying off by debit card, but was told I would have to wait 5-10 minutes because she just gave her cash to the last customer. Also being in a cash checking place by herself also is a safety issue in case of robbery. Also being by herself does not give her a time for any kind of break as required by law.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

Check Into Cash was the first lender I tried for a payday loan and they were great. It was very easy to do everything online and the direct deposit solved a vehicle issue for me.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 27, 2018

Hands down the best payday loan company that I've experienced on or offline. The process was quick and easy. Customer service is just awesome. They are always helpful and polite, and that's refreshing when you've experienced so many bad agents who are often rude and with bad attitudes. Shout out to whoever is running this company and training the staff. Always a great and pleasant experience. Thank you Check Into Cash?

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 26, 2018

I’ve used Check Into Cash a couple of times over the years. I like the convenience of being able to do the loan online. The whole process was easy and it only took a couple of hours to complete.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 25, 2018

I’m trying to clean stuff on my credit and when I looked at my credit report, I saw that Check Into Cash had done two dings. They did hard inquiries on my credit report and they’re gonna be on my credit report for two years. So I will not deal with them anymore. I even contacted customer service but nobody was answering the phone. They had never done a credit check before though. I had been using them for years and I never had a problem. I started using it because it was on the internet. You can go to a store or you can do it online, and the process was good. They talk to you and they are patient. Check Into Cash is a good company.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 23, 2018

Check Into Cash has an easy and quick process. I did a cash advance most recently and it took me about two minutes to do online. I've been using Check Into Cash for a couple of years now and the customer service is always great too. I had to speak with a representative to update my banking information once and they weren’t really able to help but it was a mistake on my end. I misunderstood. Nonetheless, they’re always courteous and professional.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 22, 2018

Check Into Cash helped me out with my situation and at that time, I was between jobs so it worked pretty well. The process was fast and easy and I got the help I needed within 24 hours. I got the payday loan and it only took less than five minutes. I would definitely recommend them if someone was in a similar situation.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

I have used Check Into Cash for a couple of years now and they have been good to me. When I'm in need of money, I borrow from them and I pay it back on time. I do it online and when I call them, I would have the money tomorrow. I started off with a $200 loan and then they moved it up to $350 'cause I dealt with them well. Other than that, when my checking account got stolen, I called and told them what the bank had told me and that the bank would take another two weeks to process getting the money back. They just moved the pay date back where I could pay them. In closing, Check Into Cash has been a partner for me. Whenever I needed them, they're there. I've never had a problem with them and we always do good business. I would recommend them any day.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

Check Into Cash's online process was very simple and self-explanatory. It walked you right over it and I did the whole thing in about 10 minutes.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

I did a title loan with Check Into Cash after the passing of a family member. They start out friendly in the beginning to get you to do business with them. I recently went through some life changes that I wouldn’t wish on my worst enemy and Check Into Cash has been heartless through this time. All I can do is pray that someone up the ladder in their corporate office has a heart and will contact me. The biggest mistake I have ever made was turning to Check Into Cash during a difficult time in my life for help. If I could give a minus on the stars I would but unfortunately it doesn’t give that option.

3 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Sept. 11, 2018

Everyone I have spoken with that helped me with my payday loan application was very helpful and prompt. They were thorough and the process was hassle free. I will be using them again. I highly recommend them!

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

Signing up with Check Into Cash took an hour and everything was done online. They sent the documents and I just put my initials in and everything took off from there. I got a payday loan from them and the lending process was easy except when you run into a problem. Recently, I had a lot of fraud on my checking account and I had to change it. I'm still paying some money to them now and I only have a little left. Check Into Cash was good and if I needed money, it made it easy.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2018

I always have a great experience with this company. The customer service is great and funds are always available when promised. I've referred several people to this company. I've been doing business with you for almost 10 years and will continue. Thanks.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 3, 2018

I was really taken care of be this customer service person's skills. He listened to the situation and explained everything to me. Also didn't rush me... Great service... You need more employees like him. He also made changes to update my information. Thanks again.

Be the first one to find this review helpful
Loading more reviews...

Check Into Cash Company Information

Company Name:
Check Into Cash
Company Type:
Private
Year Founded:
1993
Address:
201 Keith Street SW, Suite 80
City:
Cleveland
State/Province:
TN
Postal Code:
37311
Country:
United States
Phone:
8772622274
Website:
checkintocash.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!