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Check Into Cash
Overall Satisfaction Rating
4.26/5
  • 5 stars
    121
  • 4 stars
    17
  • 3 stars
    10
  • 2 stars
    5
  • 1 stars
    11
Based on 164 ratings submitted in the last year
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Check Into Cash

ConsumerAffairs Accredited Brand

Are you in need of emergency funds? Check Into Cash is your direct lender and one stop money shop for when you need quick cash. At Check Into Cash, we provide online payday loans, in-store title loans and in-store cash advances. With thousands of locations conveniently located near you, you can rest assured that when you visit Check Into Cash our expert team will guide you into finding the best solution for you. Call or visit us today to learn more about our services! Or click the link to the left to start your application today!

*In Ohio, Check Into Cash operates as a registered credit services organization (CSO). The actual lender is an unaffiliated third party. CS.900185.000.

* In Texas, Check Into Cash operates as a Licensed Credit Access Business (CAB). The actual Lender is an unaffiliated third party.

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2021 Check Into Cash Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 15, 2019

I have been using Check Into Cash for a couple of years now. The very first time I used them, getting a payday loan took 30 minutes. But after that, it took around two or three minutes. The process was easy. I just did it online. The online thing I had to do the very first time was fax my paycheck and proof of income, and that settled it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2019

I want you guys to know how awesome my experience with your company was. I went in to get my check cashed on my lunch break today and Noel was the absolute sweetest! She got me in and out in time to return to work. I will definitely be back and definitely will tell my friends.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

Getting a payday loan from Check Into Cash was very easy. It took around less than five minutes. They ran my credit and I electronically signed a few agreements. They also did an employment verification behind the scenes and the turnaround was relatively quick. And then, they take it out of my checking account. Elizabeth, the representative who I dealt with via email, was above and beyond the expectations of customer service. Check Into Cash is also usually open while I work. Then when I lost my job and there was a payment missed since I didn’t get a paycheck, they worked with me and really helped me. They understood that life happens and they said they just wanna resolve my account. They got me back on the payment structure. I would refer Check Into Cash to a friend.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 7, 2019

Donna was incredible! I have never had anyone talk to me so warm like her. You can tell she loves what she does and she truly has a beautiful heart. She doesn’t judge and I hope her boss gives her a raise! She deserves it for being able to look at people as humans and for her outstanding attitude. We all get in a rut and it’s not easy having to resort to a payday loan but Donna made me feel like I was safe. Thank you so much Donna, you made my night! Hugs all the way from Utah!

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: March 2, 2019

I went online and just put in my basic information and how much I make. The process was completed within an hour. Working with Check Into Cash has helped me at the time but sucked with all the charges afterward. They’re completely transparent about it. But you gotta do what you gotta do at the time.

Check Into Cash response

Betty,

Thank you for sharing your feedback. We’ve built our business by making sure we take the very best care of our Customers and their financial needs. If you have any other concerns or would like to speak to a Customer Service Representative, please call or email us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2019

I like it when payment is due. I don't get but 1 text message and 1 email letting me know due date, as long as money is there. I don't get a lot of unwanted text or email. Awesome company to deal with, thank you. Emergency money comes in handy when I need it.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 22, 2019

Pulled my credit report and found they have done three hard inquiries into my credit. I am getting a payday loan. I write them a check and on payday I pick it up. I could get a personal loan for a lot less interest but have not because I have not wanted to use my credit that way. I cannot believe that the representatives do not disclose a hard inquiry. I will not even allow my mortgage company to run a hard check. Why for a payday loan paid within 14 days do they need to run a hard inquiry.

This same location tried to get me to sign a petition to aid in support of their business without telling me this was what it was for. I think they should address the customer clear disclosure information instead of just telling people to sign a paper with the impression if they do not they can't be helped. Shame on this company for their practices. This is a payday loan. I cannot imagine the need for hard inquiry. I have used this service for years, paying high interest to avoid maximizing my credit use. I will avoid this company in the future. Now I have two years before the inquiries drop off.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2019

I have gotten a loan from them, and on my 4th payment. I went into the office to PAID OFF! My account. I did just that paid with cash. Well majority of it with cash and the rest with a debit card "same as cash". I received change back and my receipt. This was on the 3rd day of the month. I PAID OFF THE LOAN in full $1000.00 plus their fee. Well on the 31st day of the same month my account was debited almost 1300.00 from them. When I called them they said my "DEBIT" card was declined on the 22nd day of the month. I provided my RECEIPT and mind you I paid most in cash and even received CHANGE back on the 3rd, so why are you even in my account on the 22nd???

The manager of the store still said, "Well the card was DECLINED" and they did not even acknowledge my RECEIPT. If I paid cash what give them the right to go and take 1300.00 OUT MY ACCOUNT, more than my original PAY OFF AND not even acknowledge that I paid in CASH!!! The store manager then told me as well I paid less than what I did in cash. Even with me having the RECEIPT she still try to justify their error. So, I called district manager. She calls me backing up her store manager. I call Corporate who told me that they will get the Regional manager to call me. I get a call back again from the district manager who tells me that she received my complaint from the Regional manager and still she States the same thing back to me and tells me I need to provide her a bank statement saying that the bank gave the money to them on the 22nd. Even though I paid the account off in full on the 3rd in cash.

I am a disable veteran on oxygen. I am either bedridden or hospitalized a lot. This all just Happened in February 2019. Today makes day 3 since I requested for the regional manager to contact me since they could not give me her number. So as I still call every day and while my money is gone. That was my daughter's tuition money. She is in college now. So guess who is left paying that... ME! Where this money has to come from bill money! So now I am in such a hardship because... and this is only my... "Perception" that they are trying to cover up for someone's error.

I would have never written a review but I have been losing sleep trying figure how My bills and daughter tuition will be covered. It is 2:24 am. I have not been sleep since Thursday when I discovered that these funds were taken out my account from this company that at one point I was thankful for has caused me so much hardship. NEVER AGAIN AND I just WANT MY MONEY BACK. Not the RUNAROUND and Stress.

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3 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Jan. 30, 2019

It is convenient to be able to get a payday loan online and have the pay back taken right out of your checking account without waiting in line at the store. It would of been perfect but they ran a hard credit check on me twice lowering my score!!! I got one in October, another in December and they ran a hard check each time! I was angry they had to run it AGAIN after running it just 2 months prior. They are hurting people's credit by this. All other payday loans run soft checks. Also I keep get solicitation mail to get another loan. Why so I can have another hard inquiry on my credit?

2 people found this review helpful
Rated with 2 starsResolution In Progress
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Verified Reviewer Verified Buyer
Original review: Jan. 29, 2019

Used to have a great relationship with the company. Loved them. Been a customer for years. Always paid well. Had everything paid off for a while and was cut back to just 100.00. Don't understand it and will do my best to not have to use them again. They used to have great customer service.

Check Into Cash response

Mary,

At Check Into Cash, we take your feedback and concerns seriously and make every effort to address them.

Please feel free to contact us directly via phone or email.

Thank you for your feedback and we appreciate your business!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2019

I applied for a regular loan with Check Into Cash online and I got an approval. They then checked my account to make sure that it was a legitimate one and then the next business day, I got the funding. If I had gone to their actual store, I would have gotten the money the same day. I have referred Check Into Cash to other people.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2019

The cashier and manager that helped me were really effective and informative. The process was smooth and quick. The rates are better than most financial services. I would recommend Check into Cash to anyone who is needing funds on immediate funds. Thanks Check into Cash for helping me in a time of need.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2019

Check Into Cash was fine, and I like the convenience as it is not too far from my neighborhood. I did a payday loan, and I had to bring in the required things, checks stubs, identification, a check from my account, and identification of where I live. The lending process was completed at the store at about 35 minutes. On the phone, it was much quicker and easier. The lending processors were fine. I noticed there that a lot of new people are in and out, so I don’t know how their turnover is. But when you’re dealing with somebody in training, it may take a little longer than usual, but that is expected. It is a fairly simple process. In your first time, you are required to bring in more. The only thing was that the fees have gone up, so that was different. I didn’t know of that 'til I got in the store. But, other than that, the process is fine. I recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 19, 2019

I needed help and went for a payday loan with Check Into Cash. Their online site is very user-friendly and the online lending process was very quick and easy. Some of the steps were just read, click, read, click, and then they would send me my money. The process took two minutes online and 10 minutes in store. I prefer to do it online because sometimes people get a look at you personally. I also feel like sometimes, I come and be an ongoing customer, then people rub me the wrong way. Other than that, I appreciate Check Into Cash very much for being there for me. I'm very satisfied with my experience with them.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 11, 2019

Check Into Cash was quick, so I went with them and got a cash advance. I did it all online and navigating on their website was easy. The lending process took five minutes and I liked that they were easy to use.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

I like how Check Into Cash works. I called in one day and I got the cash advance from them the next day. Their process was good for me. I love it because I know what they did was gonna get us out. I love everything. The representatives are very good, too. Use Check Into Cash. They’re good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2018

I had a good experience with Check Into Cash when I got a cash advance loan. It's a pretty quick process as well. It just took me about ten minutes. You fill out the application, put in your bank information, and then you hit submit, and it approves you based off of whatever criteria are in there. They always approve me on the spot. I usually call them when I get ready to pay it, and my wait time is about a minute. All the interest rates are high but Check Into Cash's rates are a little bit lower. Working with them helps out when you just need a extra 300 bucks just to ramp up real quick.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2018

If I could give this company zero stars I would. I went into their office several days ago to apply for a flex loan. I was told that I needed additional information to bring in and I did so. When I went back back into the office with my information that was needed, I was then told that I qualified for a flex loan but I could not get it right at this moment. He told me that I would have to get a payday loan and pay it off a total of THREE times before he would allow me to get the flex loan.

What kind of business is this? Is this some kind of joke? Why am I having to earn or work for a loan? The whole purpose of a loan should be when you qualify and if you are approved, then you should receive it and pay the funds back. I'm sure the company has several determining factors before approving you. Plus I needed the larger amount because I am in the process of moving and I don't think that it is right that I am having to jump through hoops just to do business with them. THEY ARE A COMPLETE WASTE OF TIME. DON'T GO TO THEM.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

I was looking up online payday loans and found Check Into Cash. I looked up the reviews and I saw better reviews from the clients, so I decided to go with them. I got a payday loan and I did everything online. The lending process was pretty smooth and it was completed in two to three days. Also, the processors were a great help. Working with Check Into Cash really helped a lot. When I needed them, they came through and if I ever need them again, I would choose Check Into Cash.

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Rated with 5 stars
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Verified Reviewer
Original review: Dec. 13, 2018

I recently took out a loan through CIC for 400 dollars to pay rent after falling short. My full time job cut my hours down to part time and I have been struggling to come up with money to pay off the loan. I tried extending/refinancing though the ACH was rejected due to insufficient funds in my bank account. After reading several reviews on the collection practices of CIC I was intimidated to say the least to try to work on a payment solution. The customer service rep was more than helpful and set up manageable payments until the loan is paid off in full. I can’t explain how relieved I am now that I have had the much needed help. Thank you for your understanding. Any loan company will work with you, you just have to have good communication and not leave them hanging. Extremely grateful. Thank you again.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 11, 2018

My Christmas bonus is coming but my son was getting married so I needed a little bit of an advance until after the holidays. I paid Check Into Cash back a few times. When I need them, it’s very convenient for me. I’ve used them at least six times and I enjoy it. When I first started going through them, the application process took a little bit longer. They had more questions and it was more of a background check including what I’m doing for work. I filled out their application online and by the next morning, the funds are in my account. Now that I’ve done my loan with them before and paid them back, they’re very quick about it when I do it now.

Sometimes, I run into some bills that I need a little bit of extra cash at that point. Once I pay them off, I feel great and don’t have to set it again. But I run into something else, and then I have to do it again. At least, they’re there for me and it only takes me a few minutes to do it on my phone. I can spend 45 bucks going to dinner at night, so that’s not a problem for me. It makes it easier for me instead of asking somebody else to borrow a couple hundred bucks and better than having to pay fees back to other people. It’s also easier to put it in my own bank account, and my own personal life.

If a friend of mine needs to do it, I'd tell them it’s a very easy process, and not that expensive. This month, I had to get new tires with all these rain going on so I reloaned it and got my new tires. I get paid on the 1st and the 15th of every month so sometimes, I’m really strapped until I get paid and getting new tires was very important. I got my new tires and I’ll be able to pay them back on the 15th.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2018

I applied for a payday loan from Check Into Cash and did the application online. Their process was simple, fast and easy. It only took five minutes. I just had to put in my bank information, paycheck and how often I get paid. Check Into Cash was useful when I needed them. If you need a loan and don’t wanna leave your house, they are a very convenient way to get the funds you need until your payday.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

I obtained a payday loan with Check Into Cash. Their lending process was quick and easy, and it took them 30 minutes to get everything completed. Overall, the professionalism and demeanor of the person that I worked with were good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I was going through several different lenders, and I ended up being in touch with Check Into Cash. I applied for a cash advance and the process was completed in 30 minutes. I will recommend Check Into Cash if someone asks. I'd tell them the service that I used, and that they were offering me a big advance, which I needed at the time.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

I’ve been using for years but recently they have been asking me for information already on file. Such as Identification card or driver's license, social security card, etc. Customer service told me that it was a mistake but it continues to happen.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

The process at Check Into Cash was easy and convenient but it was long. It took about an hour and 45 minutes. It was also a little bit hard to do the process online because of the security measures. Plus I had a hard time dealing with the amount that you get. At the same time, it takes a while to earn a higher amount with the installment loans. Other than that, I got approved in no time and they helped me out when I was running short.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

We liked Check Into Cash's easy approval and we got a payday loan from them. The overall loan process was good and easy, and it took less than 24 hours for it to be completed. We’ve done everything online. I would definitely recommend Check Into Cash and tell others it worked for me.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 17, 2018

I really enjoyed our talk on the phone, Donna ** was amazing in customer excellence. She provided me ease of communication through my financial frustration! She was able to easily walk me through the information I needed. I greatly appreciated the amazing service!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2018

I got a loan from Check Into Cash on 11/2017 and paid it off on 1/2018. Fast forward to 11/2018 and I notice 185.00 has been withdrawn from my bank account. Now mind you I paid this loan in cash so I'm like what's going on. I contacted headquarters and they told me that in August 2018 they changed their policy to if you had a open account even with a zero balance you will be charged a monthly fee until you pay the open account balance off and then close the account. I did receive something from Check Into Cash in the mail a few times this year but after opening the first two or three which them trying to get me to come borrow more money I stop opening them and threw them away. Big scam at the price of 370.00 dollars. If I ever need another quick loan best believe I'm taking my business elsewhere.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

Nicole from South or North Doka was so freaking awesome. When no one would help me fix my account. She went out of her way to make sure my account got fixed. She is so awesome. You need more people like her in your company. Also I want to say some nice things about Niki ** the supervisor. She was awesome as well. Nicole ** was the customer service rep that helped me. Awesome service. Thank you.

Check Into Cash response

Jerry,

On behalf of everyone at Check Into Cash, we would like to thank you for being a loyal customer.

Quality and customer service are what distinguish us from others. We always strive to exceed customer expectations and will continue to do our best to meet your financial needs. Your feedback is very important as we are constantly looking for ways to improve our services.

Thank you again for choosing Check Into Cash and looking forward to your business again in the future.

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Check Into Cash Company Information

Company Name:
Check Into Cash
Company Type:
Private
Year Founded:
1993
Address:
201 Keith Street SW, Suite 80
City:
Cleveland
State/Province:
TN
Postal Code:
37311
Country:
United States
Phone:
8772622274
Website:
checkintocash.com
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