Check Into Cash

I went to the store today after receiving a call about my bill. The new manager adv me of being late and when I came to the store she spoke to me she had so much energy. When I walked in I felt a little at ease. I adv her I couldn't pay and instead of her talking to me behind the glass she came out and sat with me at the table. She showed me my acct. She shook my hand and introduced herself and explained my acct. She then asked me what happened that I got behind and she listened and assured me she's there to help. She even offered to help me get a job to help me look for one. Sweet very sweet young lady. She even gave me her card and said, "Call me anytime." Kaleta ** is her name. If there's ever a great employee she is it and this store has seen some people come thru hope. This one stays.

I got a payday loan from Check Into Cash. I started off with all my information and check stubs which they verified. Once everything was good to go, I did my application, turned it in to them and they started the process. I then signed a paper stating that I would pay my loan back and that I would be able to do so. Then, they gave me cash.

Check Into Cash was fine, and I like the convenience as it is not too far from my neighborhood. I did a payday loan, and I had to bring in the required things, checks stubs, identification, a check from my account, and identification of where I live. The lending process was completed at the store at about 35 minutes. On the phone, it was much quicker and easier. The lending processors were fine. I noticed there that a lot of new people are in and out, so I don’t know how their turnover is. But when you’re dealing with somebody in training, it may take a little longer than usual, but that is expected. It is a fairly simple process. In your first time, you are required to bring in more. The only thing was that the fees have gone up, so that was different. I didn’t know of that 'til I got in the store. But, other than that, the process is fine. I recommend them.

My Christmas bonus is coming but my son was getting married so I needed a little bit of an advance until after the holidays. I paid Check Into Cash back a few times. When I need them, it’s very convenient for me. I’ve used them at least six times and I enjoy it. When I first started going through them, the application process took a little bit longer. They had more questions and it was more of a background check including what I’m doing for work. I filled out their application online and by the next morning, the funds are in my account. Now that I’ve done my loan with them before and paid them back, they’re very quick about it when I do it now.

I like the ease of obtaining a loan from Check Into Cash. I got a cash advance and I did it from work. It just took a few minutes and it was simple. It wasn’t an installment thing so I borrowed a set amount and I paid the set interest. Then, they took it out of my account many weeks after I borrowed it. It was cut and dried. The overall lending process was very seamless and nice. The only thing is I messed up the first time putting in my account information and I didn’t catch it until five or six hours later. I felt stupid because I left off the last number on my account number which is a big thing. I got home and I called their 1800 number. They fixed it within minutes.

I had a issue with my card being overcharged which resulted in all my funds being taken out of my account. I spoke with several people, who all told me that the issue should be resolved by the end of the day. It went into the next day and the issue was still not resolved. I called one last time and was connected with Donna and she was WONDERFUL! She took her time to explain to me how their system works which gave me better understanding and she even went so far as to conference my bank to see if anything could be done. When we weren't able to get any help from them, she proceeded to explore other options. She was very patient and kind, Fantastic Customer service skills. Thank you so much Donna!

Was helped and informed on more then I knew about my account. She was very nice positive and even wished me a happy bday that was coming up. Plus was emailed the information needed and responded promptly with a following inquiry that I needed some more information on. I’ve dealt with other companies who really won’t even give you the time or day with simple questions also not versed in their own company policies. So just staying, thanks.

When I called I was on hold. They asked if I wanted a representative to call me back. It never happened. Second call waited maybe five minutes. It said they were experiencing a high call volume. Not the second time the representative was great. No time solved problem and done. Loved her help. Thank you.

DONNA was such a blessing to speak with. She explained everything very thoroughly and went above and beyond to assist me. Very polite. Informative & knowledgable about her information. She had a great attitude & and definitely great to hear especially when people are going through things. She's the kind of customer service person to make what you're going through much easier to deal with. Thank you Mrs. **!

I received a loan through Check Into Cash and although it was easy it is very hard to get anybody in customer service. I've stayed on the line hours. Also even though I paid more on my loan the payment always go up. I won't be using them again.