Chase Bank Reviews

Though I have complied with all paperwork needed for my business checking account, I found that my account was restricted erroneously. I have not been able to access my funds since April 29th and the bank is having issues with fixing the error. I don't know when I can retrieve my funds and it is extremely uncomfortable to know that I cannot access my hard earned money because Chase has a communication lapse in their system. This is unacceptable.

We were depositing one dollar bills on the ATM machine when it got stuck (didn’t work anymore) and didn’t give as received from the deposit, so owe mistake was not to have counted the money before putting the dollar bills in the machine, the ATM gave us a paper with a number to call but nobody answered, we went in to the bank and told them about it and we got a credit for 100 dollars until the money could be count it in the ATM but it after 2 months it never happened. So Chase kept around 50 dollars from that transaction so I will never deposit money in those machines.

WASTE Bank is what I am renaming this bank. 1. Luana ** didn't pay enough attention to my business when I put a sample transaction right in front of her eyes. This resulted in her initially telling me that I could NOT open a business checking account. 2. Ms. ** advised me to phone 800# 2 days after opening account to have initial deposit made available. After more than 30 minutes on phone, "specialist" told me he didn't know how to verify a check from U.S. Bank. 3. Chase has $300 bonus offers all over internet for opening a business checking account. When I asked Ms. ** why I am not getting this bonus, NO RESPONSE FROM LUANA **. BOTTOM LINE: If I ran my business like Chase, I'd be out of business.

I have been with Chase about the past year and a half and for the most part I have been very happy banking with them. I have been on FMLA since December 2020 due to a car accident. I have not been earning any income and unfortunately my account was over drafted $1991.00 (I know that's a lot) as of 03/15/2021. I knew I was going to receive the stimulus payment and had planned accordingly that the stimulus would cover the overdraft and I would have some funds left over. I received the stimulus on 03/17/2021 and when checking my account I had a little over $800 left. On 03/21/2021 I logged back into my account and noticed that my account jumped up to over $2500??. Now I probably should have called Chase right away to see why my account increased, but I was behind on my bills and needed to play catch up and I am still raising a child at home.

I have a 6 year car loan with Chase Bank. I have paid 4 years of on time payments - no late payment. I was laid off my job, through no fault of my own. My car payment is $535 and I knew it would eat up my savings pretty quickly. I decided to see if Chase would decrease my payment temporarily or maybe let me miss a payment without effecting my credit rating. I would understand if the loan added on the difference at the end. I was not asking them to decrease the amount owed, just how much I pay right now. I was being proactive to make sure all my bills are paid.

Recently I became homeless and had to move back into my parents' house. During this time I attempted to open a Chase bank account online. At this time I also took a substantial withdrawal from my 401k account to look for a new place to stay as I had to leave everything behind so I am starting over. A day after opening the account I received a Welcome email from Chase bank stating "be sure to fund your account within 14 days or the account will be closed." With that I set up direct deposit with my job and the day after went to deposit the 401k withdrawal.

I had this Chase Visa credit card for about 20 years. I paid every month and have a good credit rating. Last month my mailed check did not arrive before the due date and Chase instantly froze my account, hit me with all the late fees, and rejected charges. Since this card was used for automatic online charges it forced me to quickly replace the card with another. This is not how you treat a loyal customer of 20 years. In my opinion this is a greedy company that only cares about maximizing profit at any cost and has no loyalty to customers, even if they are long time customers. I would avoid this company. I cancelled my account with them and replaced the card with one from my local bank. I recommend everyone do the same.

I opened a account online to get a Disney debit card, nothing was said I would have to go to a physical location. I soon called when I couldn't log in and they told me they suspected fraud and that unless I could go to a physical branch, 2.5 hours away one way, my account would be closed. They already took 300 dollars to put in the account, which at time I was told would be mailed to me. A month or so later I am now being told they suspected more fraud so to get MY money back I would have to spend 5 hours to go to a physical branch for them to be able to mail me a check. They basically stole 300 from me and act as if it's my fault because they don't have details online.

Been with Chase, a long time. They shut down the local branch. Now any chase customers in my town, have to drive 30 minutes to the closest chase. They didn't even leave an atm. That's ok chase. 4 other banks in our town. No worries, me and my business have gone elsewhere.

So I went to chase bank in McAllen Texas Nolana & 29th I live in Sugarland Texas. I deposited 8000 cash in person and 45 minutes later received call from manager saying it was $7320 not $8000 so $680 short. Teller counted money 3 times and now they are not giving me $680 back. Chase bank head office wants me to file dispute with branch which is 350 miles from home. I called the head office minutes after I received call from branch office and I was told as long as I have deposit slip It will be solved in my favor. Now don't know what to do. I lost $680 because they have thief inside that branch.

Let me start off with, I've NEVER left a negative review ANYWHERE. I've been with for over 10 years, it's the only bank I've ever worked with for that matter; from personal debit/credit cards to car loans. Also worth mentioning I've never called Chase and asked them for ANYTHING, outside of replacing a lost card. Now I understand a Law was passed with the last stimulus check that forced banks to give an "overdraft assistance" to those negative accounts when the check was deposit. I also understand that "assistance" needed to be paid back.

I went into Chase Bank on a Sunday when the bank was closed to use ATM. I used a debit card from a different bank to withdraw $500.00. The ATM withdrew $500.00 plus a $3.00 fee. No money came out. The receipt showed they withdrew the $503.00 from my account. The receipt said WE AREN'T able to give cash right now. I went into the branch the next day with receipt expecting to get the money. Chase said nothing they could do and dispute it with the bank the card was with EVEN THOUGH THEY TOOK OUT THE $503. The other bank took my info and I filed a dispute and confirmed the money was taken out of my account. The bank that the card is with told me IT COULD TAKE UP TO 45 DAYS TO GET CREDIT!!!!

I created a new checking account with Chase over a month ago, and I never received the $200 bonus advertised on their website. I called customer service, and they asked me what coupon code I had applied. I told them I followed the directions on the Chase website where it says: $200 Checking coupon code applied when you click "Open an account". They told me a team would research it, that I would receive the $200, and that I would hear back in 2-3 business days. 3 days later still no response and no money. I called again to find out they had never assigned the ticket to someone. They said to give it another 48 hours but there was no guarantee. To me this is an indicator of poor customer service, and I will not continue to do business with Chase. The $200 seems like a scam to get people in the door. I will be closing my account and switching to another bank.

I recently opened a Chase bank account for the launch of my new online business. About a month after I opened the account, I received a letter in the mail indicating that my account would be closed on April 11th. There was no reason indicated in the letter as to why they were closing my account. Granted, it states in the terms and conditions that you or they can close your account without reason at any time, but I've been a customer of chase since they were "GREAT WESTERN BANK." I've held my account open with each one of the mergers or acquisitions leading up to Chase. I have two personal accounts opened with them and they are in good standing. My business account has never over drafted and is also in good standings with an adequate balance.

Great bank. Always helps me out and great customer service. If there's ever a charge I didn't do they give me my money back immediately before looking into it so they believe their customers. Real nice. Been with them 11 years and not changing anytime soon.

I've been trying to buy a new system for 5 months now. I finally place the order just to have Chase decline my credit card and ask me if it was fraud. I have no time to buy it again cause the sell out. Chase doesn't care.

Hello, I had some issues with the government and the issues don’t have any relationship with money, but they trying to force me to do things I am not willing to do. So, the FB and Police, surely forced the bank to issue a fee of $600 negative to my account, when I called for that because the maximum over draft fee protection can go up to $100 max, but I was surprised when I saw -$600. On my account. I have received emails remind me to pay these amounts. When I called Chase and asked them about that they always closed the phone or make me wait for two hours.

I am very disgusted and disappointed by Chase Bank. My husband has been unemployed due to the pandemic and he has been receiving unemployment benefits to my accounts (his wife). Right when we receive our stimulus check Chase closes our account because they said it’s under review. Once I call and ask what was wrong they said that our account is under investor Fraud because I’ve been receiving my husband's unemployment under my bank account because he doesn’t have one. We explained and provided proof of everything and they still said they didn’t want us to have as a customer. I am very upset because one we weren’t aware of this being a problem, two they were very disrespectful and not just that they’ve kept our money. Over $3,000. It’s money we have been struggling to have. I have been loyal customer for them to have treated me the way they did. And not just that they haven’t even sent our check with the money. l they owe us.

As a payroll manager I am aware when people's checks are not deposited timely. The interesting thing here is the bank it ever happens with - and happens routinely - is Chase. The rest of my department use Wells Fargo and BOA - their payments are never delayed. Today is the day the stimulus was supposed to be deposited, not only did I not get the stimulus, as usual, I did not get my paycheck either. In short, I believe they delay ACH payments in order to use money that belongs to its customers for 2 or 3 extra days for free. The next time another major bank gives me a cash offer to switch to them, I'm taking it.

I’ve had credit cards checking savings auto loan and mortgage. Never had a bad relationship. Closed my card due to bank policy without a warning. Reps can’t give more info just have to wait for results. WHAT?!?!

This company is the lowest form of life there is. I had excellent credit with them, then I had an unfortunate health issue that left me disabled with just enough money to barely live on. I currently am living in the streets and I have asked them to remove their negative entry on the credit bureau or at least zero out the balance. It comes off the report next year and they have already did a write/charge off. They claim they can't remove anything. This is NOT true according to legal counsel. They are bound by the law to report anything to a credit bureau and they can remove anything at any time, there is NO law. They claim they cannot remove anything and they could care less about someone that had an excellent track record with them until my disability. Stay away from them for anything, as they are the biggest crooks ever.

I had a Chase Bank checking account and it received legitimate USA originating UI (unemployment insurance) benefits for only a few weeks (during spring 2020) only to be abruptly "blocked"/"closed"/"restricted" by Chase Bank and all account funds withheld. All this done without any explanation, despite my multiple communication attempts that also resulted in them refusing to confirm to me as to by when they will release/return back to me my account funds. I not only communicated with them trying to seek those account funds back from them, but also I communicated back and forth with about close to 2-4 dozen different USA based entities of all kinds (e.g. US and State Government based entities, news media companies, Better Business Bureau, etc.).

I just want to give some credit to my hometown Chase Bank in DeRidder La. My wife and I have banked here for 25 years, and would never consider placing our money anywhere else. The staff is always friendly, helpful, and dependable. We especially want to give our appreciation to Misty **. Misty has always been with us and has helped us more times than I can count. (You guys really should make Misty the branch manager if she isn’t already). We have had occasion to visit other Chase Banks in our travels, but none can compare to the Chase Bank of DeRidder La.

I have banked with Chase for almost 20 yrs now. During that time, I have also held accounts with other institutions, and whether I left Chase during that time or not, I have ALWAYS come back. I have NEVER found another bank that has worked with me and adapted to my needs for certain services, products, or assistance! When I'm in a financial bind, a cross-country trek, discharging from the military, experiencing medical or family emergencies, or attempting to bank from awkward locations and relinquishing Power of Attorney to another...They're always available to me 24/7 to help. Their customer service is impeccable, and I'm extremely impressed by the knowledge that every one of their representatives possess. Thank You Chase Bank for ALL your support! I will recommend you to everyone I know.

I am a victim of an online dating scam and an unauthorized payment scam. Since December 31, 2020, my Chase account has been frozen due to the detection of funds deposited in my account that was supposed to be directed to someone else. Due to the scam, my account was used for unauthorized transactions on the following dates, which Chase failed to notify me of this suspicious activity for 5-6 months.

Opened Account. Deposited check for 50k+ about 20 days later. Account locked. Online Access locked. Told they want to close my account. No reason. No clarity. Result: Me missing 50k+ until they deem it fit to send via cashier's check. I'm luckier than most that this isn't the only bank I have an account or money at. Missing 50k+ for any reason apart from fraud (which isn't the case) during a pandemic is no joke. Chase is a bad agent.

On 2/11 I had my credit cards stolen. I immediately called customer service in tears because I was on vacation and needed my card. The agent told me they would ship my card immediately and I thought I would have it by now. I called again today and spoke to a woman named Suri and she wouldn't even spell it for me. I explained that I needed my card and she showed it was shipped on the 13th. I asked why so late when I called on the 11th and they said it would ship and asked why it wasn't expedited. She said it takes 5-7 business days for a new card. I've been unable to get groceries or do anything without my card. She was not very helpful and didn't even offer to reship or give me an alternative. All she said was wait until Monday and if I don't get it by then to call them back :(

Forget about India and Malaysia new Chase Customer Service you don't like! We are shocked to find out by the eager demonstration how the Chase Bank totally, 100% changed its policy in the U.S.! According to the Officer, Relationship Banker Martin ** - the Chase Bank is no longer values and doesn't need any customers! Just a several decades ago the Chase Bank was very quickly building a fortune by inviting and attracting a new customers by creating the best products and providing a first class customer care! Now looks like the Chase goal is to push away as many customers as possible!

They don’t care what you’re going through. Made a US Chase account and I am already annoyed with their service. After two days they closed my account for “suspicious activity“. Not to mention I have a permanent structured settlement and I don’t even know my card number yet and now I don’t even know if my settlement will be able to make a direct deposit into my account. I really don’t know what To do. Less than a week and I’m ready to close this bank account.

We own a small electrical company and were sold on Chase's business account due to same day deposits and next day for ACH. We have had many credit card payments and have received maybe 2 of them on the same day, a couple as many as 5 days later, and we have never deposited a check and not had them hold it for review for several days. Sometimes I have called and they will release it early. The banker that sold us on these benefits was not educated on the facts of quick accept and your local bank cannot see your quick accept transactions.

The $200 bonus to open a new checking account is a scam. I click the web banner on their site to link to the account opening form and waited for 4 weeks, no money has come into my account. when I finally call and ask why the bonus was not in, they respond because I did not enter the promotional code and I have passed the 21 days of account opening. No field in the account application mentioned it needed any code to qualify, but only ask you to wait for 15 days. THIS IS A SCAM! I am closing my account and take all my money out. Don't believe the bank, they will do anything to fool you and use any excuse not to give you the money.

I was scammed. Called Chase fraud immediately. It was 8:45pm. After the initial convo the investigations Dept was called, I pleaded with the Fraud Dept freeze my Acc and I would call in the AM days. Later pd out and said it’s all my loss..

Chase has restricted my account, telling me that my balance is negative, while according to my records it is not. They will not provide me with information on the last transactions in order for me to verify this as my account is restricted. I have provided all documentation that they have requested but every representative that you speak with tells you something different! I received a letter that my account is blocked because of recent activity, however, nobody will tell me what the activity is. I am told that I don't have the right for this information. I’m beyond frustrated and upset! This has been a very horrible experience and I will not do any business with this bank again!

Chase is by far the worst bank to do business with. Customer service is horrendous. Everything is outsourced to India and other non-native American countries. The days of great customer service are out the window. Do not use this bank. They have high fees for withdrawal at other ATMs besides Chase. I will bury my money in a fox hole before I use Chase. TERRIBLE.

The worst website platform for credit cards and bank account equally. There is no place to see an ongoing balance, how is that even possible?! Not on statements, not on the website. And for someone who makes hundreds of transactions each billing cycle, figuring out what the balance was at the time of each transaction or each payment is an impossible task. You would think you should be able to see a breakdown under account activities that looks something like this - 1/1/21 Amazon.com $100.00; 1/1/21 current balance $1,100.00. All of my other banks and credit cards have this option available, Chase decided they want to make your bookkeeping life a misery. I even called customer service to see if there's something I'm missing, I was told that the only way to do that is MANUALLY - as in sit there with a calculator and add and subtract your transactions. Is this 1980??

I opened a Checking Account with my local Chase Bank Branch. I presented a certified bank check from another institution. My checking account was opened. The Representative told me I would receive my bank card in the mail within 3 Business days. After 7 business days I did not receive my card. I called the 800 number service line and was told that my account was closed and that Chase no longer wish to do business with me. I asked why my account was closed and they told me my account was transferred to the Fraud department and a check will be sent to my home. I went to the local branch to inquire what happened. The representative said Chase no longer want to do business with me and she did not have an explanation. She said account was sent to the special handling department. l told her I have financial obligations and I needed my money.

I purchased plane tickets for a wedding in Ireland that was to take place in April of 2020. Due to COVID, all air travel was banned at that time by the United and by European Countries. I filed a dispute on my Chase credit card and they refunded the amount. However, it is now February of 2021 and they have sent me a 1099-C to file with my taxes. I have to pay income tax on this debt that they are claiming that they "discharged." This was not discharged debt. This was not debt that I walked away from like a credit card that I just abandoned. This was a legitimate dispute. And Chase collected the funds from Aer Lingus, yet are still fraudulently claiming this is discharged debt and have sent me this 1099-C, which I will have to claim as income and pay taxes on.

They charge a fee to make a deposit if you deposit your own money into your own account. They charge a fee for doing nothing. If you want to do business with people that do business you're stealing their money by charging them to deposit money into your bank. That's a criminal act. I want my money back. I'm changing my account. I'm going to do business with a bank that appreciates doing business with another business.

I used chase credit card and points purchased an airline ticket on their travel website for 12/19/2020 traveling. Ended up I couldn’t travel due to positive COVID-19. No one emailed or follow up with me for refund after I submitted the lab results on 12/16/2020. I called today and they said they used Expedia to purchase ticket for me so Expedia refused refund. Chase told me to contact Expedia but not giving me any necessary information to call. Chase also refused to email me for our conversation and instructions how to get travel voucher. Yes Chase is suck and not reliable. Definitely a scam.

Chase has been such a phenomenal bank for me, I never had one issue when dealing with them. Staff is super friendly, polite, and professional. I've had several bank accounts in the past and by far Chase is the absolute best one I have had. I have the secure checking so I cannot overdraft and write checks. That's how I like it and I also have a Savings account opened today. I love customer service, if I ever had an issue it was always taken care of then and there at that moment. I literally have no complaints when it comes to Chase!

Chase Bank limits $25,000 transferring money daily. If you need transferring more money, the only way is to separate transferring in next and next days. Then, Chase bank locks your account without warning even it meets their daily regulations. To unlock account, it is a very very very big trouble. Fortunately, the local bank may assist you to call the center to unlock. Otherwise, your money will be locked inside.

Hello, I called Chase today for a very simple issue. First person was rude. Arguing with me and not listening what I need. After a long time finally he got back to me, "Yes it is good to go." Went back to my account. Have the same issue again. Nothing has been resolved. I have been transferred total of 3-4 times. This is unacceptable company like CHASE. I have been with Chase for so long but now I am considering switching my bank to elsewhere. Very very disappointed.

This bank is a thief and a liar! I had a checking account with them and they closed my account without notice or explanation and haven't given back my money in 9 months already. If you don't want your money stolen then steer clear from this bank at all costs!

I tried to use my debit card five days ago, and Chase had cancelled it without telling me and without sending me a new one. I have plenty of money in my account. After spending over an hour on the phone, it is not clear why the card was cancelled. It has been five days, and I still do not have access to my money. They say they sent me a new one, but not sure when it will arrive. Customer Service was not helpful. Chase is not doing anything to make up for this inconvenience. I will be moving banks. Stay away from this bank. They do not care about their customers.

Disputed charge. Called CS. Took ages to answer. I explained issue. Got transferred to 2nd dept. CS grilled me for every last detail. Then got letter asking for same info! Tried to go thru chase.com. Impossible!

I was pretty stressed out today because I had three overdraft fees due to automatic payments taking place, but Arlesia, a customer service agent refunded all three to me, and she was super nice about it. Usually they don't care, but she was super cool about it. Thanks Arlesia! (By the way, they totalled $102, which is A LOT for an overdraft fee. She refunded all three.)

I was a member at Chase for about 5 years. Never one late payment. Spend about $3-700 a month. Paid the card off in FULL every month! When a $1000 false charge was added to my account, it took them over three months to remove it. I called over 20 times. Waiting on hold, and getting idiots to talk to. After the yelling, threatening to get a lawyer, and reporting them to the BBB, they finally removed it. The experience will haunted me for a long time. I couldn't sleep! So for the guy in these reviews that said they are excellent, I laughed, you haven't went through this. Good luck buddy. Maybe you work for them. I have excellent credit and have plenty of money in my checking account which I explained to the fraud dept. So they lost a great customer. Greg.

I found some old savings bonds which I thought I might cash. I called the local branch - couldn't get through. I called the 800 number - the first two reps didn't even know what bonds are. The third knew what they are, but didn't know how to handle them.

I had a claim for overcharging and they refused to accept supporting documents for my claim. The only digital way they will accept docs is through Secure Message Center that will not upload the documents. AND THERE IS NO TECHNICAL SUPPORT to fix the problem. So they just kept sending me to the thing that doesn't work and refused to talk about fixing it. It is exactly like they disabled it on purpose so you could not send them anything. I had to go to Staples to fax the docs, because a branch was so far away. I have had repeated problems with customer service not listening to me, just giving me negative canned responses and refusing to help me.

These guys think that it's ok to put arbitrary holds on money that they have for lengthy periods of time. I understand putting holds on money available from deposited checks for a reasonable length of time, but they arbitrarily put holds on money even after they've been paid by the paying bank. When they told me that their decisions on how long to put holds on money was their own decision and had no relation to the paying bank or whether they actually received the money yet I couldn't believe my ears. Their policy is seriously that even after they've been paid by a paying bank they will still keep a hold on money active just because they feel like it. It's insane. If you run a small business and actually need to be able to use your own money to run that business, go find a different bank.

If you're thinking of banking with Chase bank I'd look elsewhere. I just paid off a credit card in an effort to help my credit score and then had my limit slashed by the bank. When I called they had to make ANOTHER inquiry on my credit even though they just made this change yesterday and then refused to reinstate the limit that I've held for years. This is a slap in the face to a customer that has always maintained a good standing with credit and accounts, who has paid interest to this bank and who just paid a large sum of money to them that could have gone elsewhere. Very disappointed and I will be moving my banking elsewhere to a company I can trust and who actually gives a damn about their customers who are giving them business.

My account was referred to a loss prevention team for an unknown reason right after opening the account and then the loss prevention representative named Harry answered my call to be nothing but rude to me. When I ask to speak to a supervisor because he was being very uncooperative and just kept repeating himself and wouldn't listen to what I was trying to tell him he then said he would connect me through to his supervisor and then hung up the phone on me. So after being treated so rudely for no reason I decided to close my Chase bank account and Bank elsewhere coz I refuse to deal with the Harry's of this world or a bank that employs them.

I deposited money from B OF A to Chase bank for tax property. B OF A processed the deposit money and Chase bank did not deposit it in the right banking account. I am struggling with this case for 8 months. The Chase bank took the money and did not return it. It looks like robbery.

Chase has closed my account, kept my money and refuses to send it to me. I have provided all documentation that they have requested but every representative that you speak with tells you something different! I’m beyond frustrated and upset! This has been a very horrible experience and I will not do any business with this bank again! To do something this evil in the middle of a pandemic speaks volumes about this bank! Beware!!!

There is only 1 ATM in the city I live in. There are about 50,000 people in it. I often pull up to the bank and there are a line of cars waiting to use the ATM. One time the ATM was being serviced so I went to use the lobby (11:59am on a Saturday) and one of the bank officials locked the door just as I was approaching. He yelled out to me to use the ATM. I told him the ATM was being serviced. He then said to go to the next city (about 20 minutes away) to use that ATM. This has been the norm for about 3 years, and I've complained before but they apparently are only about making money, not making sure you can access your own money.

When the pandemic hit, Chase in Flagstaff Arizona closed one branch, severely restricted another to just drive in and massively reduced the staff at the main branch downtown. Other banks in town did not. Truth is, however, that something was going wrong with them in Flagstaff long before this. They were importing tellers from other cities. When I asked why the staff shortage I was told that no one wanted to work there. At the time I did not believe that. Now I am not so sure.

CHASE BANK, I've been a customer for over 20 years with impeccable payment history on 2 separate loans, I contracted COVID, and for reasons beyond my control, One of those loans was paid late, Now "I do" have a receipt showing paid on time as always but was never noticed from my checking account that there was a check issue, was not noticed by CHASE until a letter shows up stating a problem, the following day it was taken care of. With all the documents including Hospital letter of Covid, and supporting documents, I gave my phone to my son to take calls while I was literally in what we thought was a death bed, my son received daily calls from a message stating SPAM, he never answered so we came to find out later that it was CHASE, no message, no text, no emails, no additional reach out whatsoever.

I submitted $2300 in a ATM on 12/11/2020. It’s now 12/23/2020 and I have yet to receive my money in the MIDDLE OF A PANDEMIC BEFORE CHRISTMAS!! They lied to me & told me no issues were found with the ATM, which was proven wrong today. Come to find out there was an issue! Now I’ve yet to get my money STILL. Lady on the phone told me “call the bank to see if there is a camera near it.” IT'S AN ATM!, of course there’s a camera! $2300 dollars in the trash! I want my money! Never dealing with this bank again. Did not take care of their customer.

On requesting a new investment account with the promise of $275 for the new account setup, I waited 5 months for this to happen (rule was three months), and was sadly disappointed when I was told it was not requested at setup. I beg to differ. Their only goal in dealing with me was to have me sign up with an investment advisor where they could reap more fees and money from me. Absolutely no interest in my own best interests, or portfolio growth. An Exit strategy is in the works from this potentially good service they could have provided.

From inception of my loan, Chase's absurd policies and poor customer service have left me pulling my hair out. 8 Mortgages prior with ZERO PROBLEMS. Chase misapplied my payments multiple times, charged my late fees, lost payments. One month they increased my payment and my payment was .05 cents short. They left that payment as 'UNAPPLIED' and charged me... yep another late fee. Hours on the phone being transferred multiple times. In 1 year, I have spent a total of 25hrs on the phone sorting my account issues. Wells Fargo Mortgage was delightful! Sadly, when working with a broker, we often have no choice. STAY CLEAR OF CHASE.

I don’t typically make it a habit to write out reviews, but Chase? Oh boy. I opened a simple checking account with them. Everything seemed fine, until I got a call that they actually forgot to have me sign two documents. No big deal, I thought. It was a simple mistake, it happens. They also informed me that if I didn’t turn in my documents, my account would be put on hold and eventually closed. Surely enough, my account was restricted from use after a week. Unfortunately, I had to work and my hours were in conflict with Chase’s hours, and I was only able to come in on a day off. I let the banker know and an appointment was made, but the day I come in, 11:00 am, the branch is closed temporarily and the person that opened the account with me has retired.

Chase Bank has representatives that lie and do not know what they are talking about. Apparently they have been trained by Chase Bank to LIE. The deposit tickets provided by Chase are incorrect and falsified. The dates provided by Chase bank for availability of funds is a LIE. Chase Bank commits fraud on a daily basis. I guess that's part of the company motto. If you want your money mismanaged or stolen then Chase Bank is exactly where you should be. If you want to bank with an actual bank then Chase Bank is not where you should be.

Started loan with Chase 5 weeks ahead of closing date Dec 3rd, 2020. Docs requested were sent when requested. 3 times the same docs were requested and I sent. Time goes by and at the 11th hr prior to closing I get a call from my agent on the home I am buying SAYING they (Chase) is not responding to title company. I call and I'm told they want another bank statement. First I had any notice of this. My home closes without a hitch but still no closing docs from Chase. I am all packed up and making the 7 hr drive to my new home/ title company to sign docs. On the way I get a call from a Chase person whose english skills were so poor I had to pull over to attempt to understand her, informing me all docs have been sent. I arrive at title and no docs. I am on the phone to Chase loan rep. He has no idea about anything. At 4:45 pm on the 3rd, the docs arrive but because Chase will not fund until the next day I have to stay in a motel.

My father unexpectedly passed right before his birthday in October, I am now getting to his financial affairs. I went to Chase to close down his account at the Arcadia, Huntington Dr. Branch where he had been a loyal customer for 30 years and the person who helped me was so insensitive throughout the process. I saw him laughing with four other colleagues waving my father's death certificate in the air then all of the colleagues started laughing. I am the youngest survivor of my father and they treated me as if I was happy that he died so I can get the content. NO. I very much rather have my father here than have to deal with the extreme stressful process of dealing with a person's life belongings after they pass. PLEASE reevaluate that particular branch.. I read that there are similar complaints and this company isn't doing anything about it. My family will close down all accounts and take our business elsewhere now.

Received an offer to open a checking and savings. Spent an hour opening the account, then was promptly locked out of all online access including my previous Chase cc's. Spent 1.5 hours on the phone being transferred to 5 different people who had NO CLUE what was going on or how to answer questions (plus a terrible overseas phone connection) only to be told I should start again and open a new account. What a joke. Seriously, Case? With all of your billions you can't do better?? Get it together. All you will get here is wasted time and a whole lots of apologies.

I recently purchased an item on EBAY with my Chase Sapphire Card from what turned out to be a fraudulent seller. Within days I contacted Chase to dispute the charge. After several weeks Chase issued me a letter stating my dispute was denied because the Seller provided tracking information. I pointed out to Chase that the Tracking information was clearly fraudulent because it showed the item had shipped out 3 days prior to the purchase date. Further, it didn't have my address (only my city) and showed it was signed for in an office building by someone I never heard or and the package weight was listed at 18 lbs. even though the item purchased was a sports card weight ~ 5 oz.

I have had many refunds due the coronavirus. Most recently I had a negative balance on my Chase credit Card for -$4,290.15. I tried to get an ACH transfer back into my checking account (Chase Checking Account). After many failed attempts to receive an email from Chase confirming (random email sent by their system 24-48hrs later), and with a push from the CFPB, They decided to force a check thru to a mailing address that they changed on their own.

Bad customer service at branch, online and on phone. Website is dysfunctional and I was locked out of my account for no apparent reason. Apparently no one at branch or by phone knows the amount you can deposit with mobile app. I can understand withdrawals being limited but deposits? I have never had such bad customer service at a bank. I am waiting to speak with a supervisor as I write, been on hold for 75 minutes. Be prepared to waste many hours trying to get simple functions done.

I would not even recommend this bank to my worst enemy if that tells you anything.. They are holding my unemployment direct deposit for five days which they have never done. I have been a customer with them for two years for the last 3 months. They have been doing a lot of shady things with my account ever since I've been drawing unemployment. My bills are scheduled to come out and they are not releasing my funds 5 days later. They are using Thanksgiving as their excuse. I am going to have $120 in bounce fees thanks to Chase Bank on the 29th. The money was deposited into my account on the 25th and they will not release it till the 30th. They also did this with my government check, my stimulus and my tax return. They tried to hold for 15 days. Luckily I found somebody there that was willing to do their job and they fixed it after 5 days.

Difficult to set-up a recurring transfer, but once set-up is quite efficient. Some of the personnel within the bank's operation area provide wrong information, such as that a recurring transfer cannot be done by the bank, that the customer should use a wire transfer to the account. Branch personnel were more knowledgeable in the process.

I am deeply disappointed in the unsatisfactory level of service from Chase Bank in a time of need for me and my family. I have been a Chase Bank customer for roughly 10 years and recently needed to open a probate account for a deceased family member in which I have been named executor of the estate. The barriers presented by Chase Bank that prevented opening the needed account has been frustrating, time-consuming, and emotionally draining. The process needs further review for improvements.

Trusted the stated fiduciary private client advisor Darren ** who is interested only in harvesting fees. After losing my health, job, and house ended up getting scammed out of $40,000 in a JP Morgan junk bond fund. After depositing what was left from a huge house loss they cancelled money market and advised me into JPMorgan bond fund that plunged nearly 12.5% in a week. Gutless advisor claimed it was all JPMorgan advise, not his. May KARMA catch up with him.

I went to the grocery store this morning at 1 am to avoid crowds and Covid. Loaded up a cart, and when I tried to pay, had the humiliating experience of a locked account. No notice, no call, no email from Chase. I had to just leave my groceries on the belt. I then went online to see what the problem was, and there was nothing indicating my account was locked. I figured out while online that my account has been locked all week, and that due to Chase not informing me, several automatic bill payments had not gone through and I didn't know. So Chase has kept me from paying my credit card and phone bill, and kept me from buying groceries for my family. All with no contact, no explanation. You expect this kind of treatment from Wells Fargo, but not a bank like Chase. Their service has really gone to the dogs. This experience has cost them my business.

I am a retired employee of Chase, I receive a monthly pension from Chase, I have an 820+ credit score, and I am a Sapphire Reserve credit card holder. Recently opened (online) Chase Premier Plus Checking. The following day I received a notification that this new account was closed and my online access was locked. Telephoned and was told my account was closed and Chase did not want me as a client and all my accounts would be closed. I asked why this would be and was told..."We don't have to provide a reason...Chase does not want your business." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated....They constantly send me messages about increasing my credit line along with special offers for "valued clients" all obviously a joke.

I've been Chase customer for last 20+ years when it was "First Chicago" and then "Bank One" (acquired by Chase). My average checking account with them is in higher 5 digits all along. Yesterday, I tried to wire $12000 funds to another Chase account (another person with 10+ years having that account too), they put that on pending state. There was absolutely no attempt to call me or received no emails until 7 pm stating "Dear Customer: We have not sent your wire transfer referenced above because of a delay in processing. We will continue processing your request and contact you if we need more information. If you have questions, please call us at 1-800-935-9935 for personal accounts or 1-800-242-7338 for business accounts."

I have been a Chase customer for over 10 years, my husband about 20. We have 3 personal acc and 5 business acc, never had problems until today. I receive a letter stating they are closing my accounts less than 30 days. WITH NO REASON OR EXPLANATION. Thank you. I will take my business at different bank where they will appreciate.

My husband deposited a large sum of money in a Chase ATM. He deposited cash and the ATM gave him an error message and did not reflect the deposit. He called the Chase claims department and they told us would get our deposit in 12 hours. After 12 hours we saw no deposit. So I called back. I was told that we would have to wait up to 2 business days. I called back again, and I was told we have to wait 10 business days... My family can't wait that long. We have bills, we have rent, we need food. 10 days is ridiculous!

My onward flight got cancelled in March due to COVID, and I haven't a refund yet for my onward or return flight. I have spent 20+ hrs on hold over 7 months with no resolution. I understand that Chase systems were overwhelmed in March, but there is simply no excuse to deny resolution now. I have NEVER experienced such incompetence and would advise anyone to avoid using a Chase credit card or the Chase travel portal.

I am a retired Professor of Economics who is disgusted with the employees at the Pine Lake branch of Chase Bank. I have been a client for 30 years & have encountered the same difficulty' whenever I try to bank coins there. I do not use money often enough to fill paper receptacles. Today, I deposited 2 checks worth $80,000, but the two clerks there would not accept my coins (arranged by amount), so I was delighted to fill the trays myself. I do not relish dealing with employees so inured to their idiotic that they cannot put coins into the plastic tray. These two employees should be terminated immediately, and allow them to join the cheerful unemployed in our depressed economy. Hereafter, I will open an account with Wells Fargo, next door, and pray to the exalted that these two women are fired. Where and how do you hire the most inefficacious derelicts who belong more in a homeless shelter than monitoring your counters? Prof. R. T. **.

I have 3 accounts with CHASE BANK. Chase took my incentive promotion from a account I open to make a purchase of merchandise from Amazon. I was lied to by Chase Supervisor when I tried to reconcile the account. The supervisor promise to fix the problem and return my promotion to my account. I was told to wait on confirmation approval letter which took 2 weeks and I was told in the letter that chase would not be able to fulfill my incentive promotion. BE CAREFUL. They will lie to you and not fulfill their promises. I stop using all my accounts. NEVER will use them again.

On Friday I transferred $400 to my savings acct. I have not been working due to covid and pawned some jewelry to make my car insurance payment. On Saturday I went to pay it and my savings account was GONE! As was my money! I called and they said they had canceled my savings because I had not deposited in 30 days (yeah I'm NOT working anything to save) and they would put it back in my regular acct in 3-5 business days! Meanwhile, my insurance is cancelled and still no money in my account which is now overdraft???? I have been a Chase customer for over 10 years and upset by this. Oh, and I suppose they will tack on a overdraft charge $35 for each item on top of that!

In my 6 years of owning a business, these guys without a doubt take the cake for worst imaginable service I didn't even think was possible. I was referred to this company by a friend, who has also since left due to poor service. After the government shutdown due to the covid19 response, I was legally only allowed to do takeout. My terminals shut down weekly and get replaced at least bi monthly due to whatever "programming error" excuse they can come up with for that month.

Chase Bank officers were very good at talking about how good Chase is as a bank. I opened accounts with Chase with large balances. Then out of the blue Chase said the bank was closing my accounts. After numerous calls to find out why, no answers, I got to a supervisor who hung up on me. Never use Chase. They are not reliable.

Over a week ago my card was compromised. The bank notified me to ask me if I had authorized a charge. I was very happy that they would do this. They cancelled the card and said they would send me a new card. It has now been over a week and I do not have my new debit card. I was not given an option to have the card overnight sent to me. I have no access to any of my funds. I have an emergency and no access to my money. I cannot go to the grocery store because I don't have access to my money. I should have been told that it would take 10 business days to get my new card. This is so wrong. I asked for compensation and they said that there was none. Very poor business to hold someone hostage.

Chase suddenly canceled my account because of fraud. No proof of it and all my transaction were legitimate. Then they canceled my wife's account for no reason. No fraud there either. Now after more than 2 weeks we haven't gotten a check on either account to settle the accounts. What a sorry bank.

Upon multiple recommendations I set up a Chase Bank account online. Everything proceeded smoothly and I had an account ready in a day. However, multiple problems occurred after this. First my account was locked over possible fraud because I tried to transfer money from my previous bank over via an external account transfer. I called Chase's support line and after approximately 2 hours holding I was told I needed to go into a local Chase branch with two forms of ID to unlock my account.

2 weeks 3 phones calls and I still cannot use my debit card because someone at Chase screwed me up not one but twice. This time they changed my pin and did not tell me. At this point I am going to pull my money out and put into a different institution.

I have been an account holder of Chase Bank of some time and on 9/16/2020 I logged in, checked my payroll and everything was fine. I went back into my account and saw that my account has been locked out. I simply called their security department and was told it was closed out due to bank identity and that I would have to go into a branch and show 2 forms of IDs. Chase Bank has never sent me anything in writing nor in a secure message indicating that they are requiring to see such form of identification from me. I saw an account specialist where they went ahead and had to reopen up all of my accounts. This has caused my bills to be late.

Worst experience ever, I'm closing my account now, talking about the Story Rd branch, CA, the teller gives attitude to customer, throw card at customer, no apology made by the teller after I filed a complaint to the manager, what an experience, no customer deserve that kind of service.

If you are a minority cashing a check in bank (Chase) your debit card is No good because you're **. You must show Identification, I was told, "You people are full of scams," in front of my granddaughter age (9). After 11 years of banking I was livid. Then I was told he didn’t like my attitude and closed my bank account. So long chase. Taking my money where they're worried about my money not my color. ** PEOPLE COMMIT (WHITE COLLAR) crimes. Oh but they wanted me to keep my business account open. Closing that too. (8) years gone down the drain. So long chase. Go find ** people since we (** people) always scamming. Per chase manager...

I opened my Chase account last Friday to have my unemployment deposited and when it got deposited all the back pay I attempted to zelle my daughter money and they locked my account. I called and they decided they were closing the account and cannot release the funds. Are you kidding me. It’s over 14k in the account. Now I’m losing my house and everything because I needed that money and they robbed me of it. This is heart wrenching.

They are thieves, they close your account and it is a fight to get the money back from that account, until today I am still waiting for the money that I had in that account, I do not recommend CHASE to anyone, it is the worst bank I have ever known.

I started a current account with Chase Bank online. I transferred some money in and set up my direct deposit with them. Within a week they locked up my account, so I could not access the account online anymore. When I called in they asked me to visit a branch with more documentation. When I did that they said they have already closed the account.

For my "protection" Chase is unable to do a simple wire transfer. This is after being verified seven times. I was told every time I try to wire money to my landlord, the transaction will be canceled. Spent an hour on the phone to get help. Even the manager, Juanita, I spoke with was unconcerned that I am upset and plan to go to another bank.

I have been banking with Chase for a couple of months. Five months ago, they closed my account due to a bitcoin transaction I made and until now, they haven’t sent me a check to withdraw the rest of the money I had on my account after they closed it. It’s very frustrating and I don’t even know when they mail it, I even doubt if they will.

I have been with Chase two years as loyal customer. Recently I was scammed. It’s going on 3 weeks calling back n forth with claims. Today I was informed they can’t help me with transactions I never authorized. I was scammed. Did a police report. Kept all records to show I’m being scammed. The supervisor Jessica I talked to was rude, uncaring of my situation and rushed me off the phone. I’m seeking legal action now. I wouldn’t recommend this bank to anyone. Not only was the help not there I had my hard earned paycheck go into negative.

They sent me a bonus offer for a new a/c. I sent a significant sum upon opening which they took/deposited. About a month later, I tried to go online to complete my qualifying activities for the bonus & got a message my a/c was suspended. No other communication from the bank before that. After 30 minutes on hold (they offer no chat), I was told I had to go to a branch to verify my identity. I told the rep: #1) They verified my identity w/ my driver's license in the application they approved.

Chase shut my account down after getting my back unemployment checks. A department, in some middle eastern country has decided that they no longer want me as a customer, but refuses to give any warning or explanation. They have over $10,000 of mine and are holding it until they make a decision on what they owe me. I’ve been waiting for these back payments for so long and owe tons of money in back bills. I have children who needed school supplies and food, etc. Now it’s just frozen somewhere? Do not bank here! These people are crooks. I seriously can not believe I am going through this!

After depositing a valid check, they make the customer wait over 10 days for the funds to be available in the account. This is very bad business that Chase includes on their disclosure, and it should be considered fraud.

My retired Aunt opened an account some time in 2015 where her social security income is to be automatically credited. She put me as her and/or in the account and not her husband or daughter as she wanted to keep her income and savings to herself. Very recently, she called to tell me that Chase divulged her savings information to her husband. Chase put it in a consolidated/summary statement being sent to her husband. How can this happen when the husband is not in my Aunt’s account?!

Here’s the deal, I open my account in Philadelphia. I came back home after the company I worked for, check bounced. I canceled my first card. I re-ordered a second card. I did not wait for my second card because I needed to help people in hurricane Laura. I just found out today that they canceled my account for no reason whatsoever. The guy over the phone said he has nothing In his notes. All while being I have tried reaching out to them multiple times. The one time I did call I was on hold for an hour. The guy talk really fast, I responded, he may not of heard me, and then he just hung up. Also they have a terrible system because I cannot log into my account to read these messages, with just my account number, I needed my new debit card as well.

I've had it with the lazy, selfish, disrespectful customer service on the part of these young tellers that Chase hires. They can send them back from where they came. They don't deserve what's been handed to them.

Ok so I put money into MY account with a check through the option to tank a picture of both from and back, and usually when I do so, within 24 hours I get the money and can buy things. But NO Chase Bank decided they were gonna just hold onto my money for 4 additional days, which I decided wasn't a big deal. Then the hold expired and now it's saying I have to wait another additional 5 days before I can get my god damn money, so I am very upset with their performance as a bank. I tried calling, and the first time I got put on hold for an hour, the second time I got a faster reply, but the person I spoke to was not helpful at all. On the first call I got to someone, they tried to contact the other bank and then they hung up on me. What kind of bank hangs up on its customers?

No purchases made from Amazon since June. Charged for Prime and purchases I didn't order. Chase bank is the bank associated with my Amazon account. Bills from Chase in July and August for fraud purchases plus service charges and interest. When I call Chase the customer service representative sounds robotic, can't decipher what they're saying. Got transferred to another rep, same problem. Trying to cancel account with Amazon. Won't allow it. Account locked. Collection letter from Chase collection department. Called them for clarification, transferred back to the bank section. Couldn't clearly hear the rep. Frustrated, no satisfaction from Amazon or Chase.

Do not trust or apply for their credit cards. Sooner or later they will ruin your credit. That's exactly what they did to me. Because they lower my credit line they also lower down even more my credit. There are many many other banks offering credit cards. By the way their APR is one of the highest in the market.

On June 5th, 2020, Chase Bank froze the checking account I've held with them since 1999, containing over $7,700. I was told over the phone that I could never again be a Chase customer and that my account would be officially closed on 6/18 and a check would be mailed on 6/19. I was told I would not get an answer from anyone at Chase as to why. That day, I began contact a Relationship Banker, at a local branch. He was told the same thing over the phone. I waited until 6/24 and the check never came. However, the money was debited from my account on 6/18. When I called she said I never provided them with the documentation they requested, which the Relationship Banker confirmed they never requested. I was asked to provide a letter from unemployment stating my deposits were legit (I was unemployed at the time - in the middle of a pandemic).

I've always received great customer service from Chase Bank until I filed a dispute on two charges from FedEx. I went to FedEx to have some items shipped to Canada. FedEx on Northern Ave and 91st Ave in Glendale AZ. They said yes, no problem, they'll box it and ship it for $267.78. My receipt says $267.78, but they split the charges on my card into $50.79 and $216.99 and returned the packages to me stating I can't ship these items to Canada. They boxed them, they said they could ship them, then returned them saying they could not.

Chase Bank closed down my account and hasn't returned my funds. When I did phone calls with Chase Bank regarding this issue, they informed me that in roughly mid-July 2020, they closed down my Checking account. That close down occurred without my consent/approval. Furthermore, they refuse to explain to me why the close down occurred. They also refuse to confirm to me by when they will be returning my account funds to me (by e.g. mailing out the final check). Today is Aug 20 2020, and so far, they still have NOT returned my account funds to me. I read similar reviews here online on ConsumerAffairs.com website. I hope those reviewers have taken further action on this such as file a written complaint with places like:

I wish I could give Chase zero stars. I have been trying to transfer funds from my Chase account to my Citibank account..Chase refuses to complete the transactions and has threatened to block my account if I continue trying. I have spoken to a number of people at Chase. Each one gives me a different version of the situation. My branch manager has tried to help me, thus far with no success. I am very upset and frustrated. It is my money and I should be able to transfer it to whichever bank I wish. This has never happened to me before with any bank.

Everytime I tried to send money with Zelle they rejected the attempt and then locked me out of my online account. The first time it took three hours waiting on the phone, 1/2 hour each next 4 attempts.

I want Chase to know the amount of value that Lindsay ** provides for the company in Las Vegas. Yesterday I went in with an idea to open a local bank account after relocating from out of state. I was immediately seated with Lindsay as there was an open time slot and she went through the process with me. I have been in a lot of financial institutions in the past and never have I been treated so well by a banker before.

Worst service - 90% deterioration in customer service since 2019. I am Chase customer for over 20 years. I have multi-million dollar loans and business accounts with this bank. It is over 3 months since we opened our new company Uvilite account with Chase @ 8150 Sunset Blvd Los Angeles, Naleeka is the banker - and account is still not functional. It is continuously under review for different errors that bankers made filling out the information, confusing CFO and SEO of the company, etc. making sure address is not a P.O. which it is not. Next issue is that there are 4 company owners (at 20%+) and only 2 people on the account and it allegedly has to be all shareholders of over 20%! That is a complete lie. In between all these issues it took DAYS and WEEKS to get hold of bankers of that branch and our company is unable to function.

Chase decided to freeze access to my Chase business banking account due to “suspicious activities.” I have been accessing the same account from my home in the USA with a permanent IP address, probably known to Chase security as a regular user. It is not as if I logged into Chase.com from a foreign country or a VPN. I can understand the bank’s security concerns. It may be something I did that the Chase software didn’t like, but if the bank implemented a lock-down, it should allow customers to call in to unfreeze their online access. However, Chase decides to be cheap and blame it on Covid19 not to staff anyone who could unfreeze my account.

At Chase Northbrook IL, they do not know what a letter of credit is. It’s a provincial bank, might as well be in a village in Mongolia... When I needed a letter of credit to be presented overseas on a measly amount of $5,000, all hell broke loose. They needed an “expert” from the big global branch of Park Ridge (yes that’s true) to “guide me” and assist me. He needed the help of another “senior” adviser from the worldly state of Texas to look into it.

I opened an account on the 24 of July and dropped 1000 into it. On the 27th they suspended the account without saying a word. On the 30th I tried to go into the account only to be told I was suspended. So I make a trip to town to ask the banker what's up, and of course he can't tell me a thing. Says I need to call some number. So I call and they say they are fraud but since the account is being closed they can't say anything. I go back in the next day to try and get my money and the banker says they'll send it to me. I've tried numerous times to get in contact to find where my money is but no one can find me in the system. So I guess I'm out a grand.

The branch I go to is very nice and staff is professional but I feel some of the staff could do a better job educating me about finances and how money works. The app has been very convenient although it doesn't always work well for me. The website is very easy to use and has great resources.

I have had nothing but the finest of service, and consideration from Chase. They answer all my needs forthwith, and never ask insidious questions! Every one there is always dedicated to making the client at home, and an important part of the banks existence.

I have had Chase four years now and I love it! They are super easy to use and very low fees. They're also nationwide so I can find a branch anytime I need them on vacation. I will be a customer for a long time!

As a veteran and senior citizen, Chase has gone above and beyond to offer vets services that would normally cost for free. Excellent customer service and they call you by name when you visit a branch. Always available to answer any questions and their response time to respond is extremely fast. They took care of a couple of issues I had immediately and I didn't have to do a thing. They took care of all of it for me.

I have been with them for years. They have always taken good care of me. Anytime I have had an issue they are quick to assist. Their phone support is also great. It is nice to actually talk to Americans.

In July of 2020 I was the victim of identity theft that resulted in fraudulent activity on my personal checking and savings account that I had with Chase Bank in Houston Texas. Upon discovering this I immediately contacted Chase Bank and reported the incident to their fraud department. My accounts were frozen by Chase which was understandable. A couple of days after reporting the incident Chase notified me that my accounts were closed and they had taken about 15,000.00 in funds and frozen them. Four weeks later they still have my money and I can not get the local branch manager to return my calls.

When I got on the call with someone she was very rude. She asked for my name and I gave it to her and then ask me what I needed and I told her. Then she said, "Can you hear me?" and I said yes then she put me on hold and I was waiting and then I got hung up on...

Chase Bank tellers are always friendly. The customer service is always on point. When we go into the branches people always greet us and offer us refreshments. The financial advisors always are informative and great at what they do. Whenever there has been a financial issue like fraud Chase Bank has always fixed it before I even knew it was happening. As much as I don't like banks. I do like Chase Bank. I plan to keep a lot of my finances with this bank for a long time.

I really like that Chase was one of the first banks in my area that took the pandemic seriously and had strict Covid 19 protocols. As far as my accounts are concerned I have had them for a long time and they are free of fees with some extra perks, so that is great.

I love their app and how easy it is to navigate banking through them. I also love how easy it is to put a travel notification on them. They are also very proactive and lets me know if my card is compromised. Wire transfers internationally is extremely easy.

Serves all my checking, deposit, withdrawal and transfer needs efficiently. I have been with them for years and have never had a problem with them. Extremely satisfied with their professionalism and service.

I have always had a good experience with the employees, very helpful and courteous. The banks are always clean and neat. There has never been a mistake with any of my accounts. In the past I have used other big name banks and was never completely satisfied with them.

I have had account for 17 years and every year I am suffering. Many issues; last one is I set up monthly payment for my gardener 2 years ago, now I don't have the gardener any more but still online payment every month pays him. I can't find him on the website to stop the payment. Called 17 times the customer services and each time they telling me but no help; they told me 1. "You have also business account and this needs to be handle with them," I said, "This is a personal account not business" but they transfer me to a department that closed!

Never have had anything but assistance from customer service. I especially appreciated the free notarizing service. They are always very friendly. Online deposits and banking are very convenient and work well during these Covid -19 times.

I have more than 5 years with this bank and the service is great and they always improved it. Better banking online with a lot of branch offices to visit, and the customer service by the phone always answer your question.

Because I’m not rich they treat me like a peasant and hold and freeze my money whenever they want to. I do not recommend Chase and in fact want to say that PayPal and cash app are simply amazing and do the same thing Chase does.

Horrible bank. It’s time for me to switch. I Couldn’t file a dispute because I use my account instead of my debit card. Which is the same thing SMH. I did it before now they saying I can’t. I’m off to a different bank.

Chase is an amazing bank with amazing customer service. They're always able to help and accommodating. I have had a few incidents with card fraud and security. They call me and alert me and text my phone to help me. And left me voicemails to let me know. So I been a customer for 7 yrs and will continue to use them for how good they are.

Mama died 6 years ago, 50k usd was pooled to a Chase acct. after 6 years Chase bank refuses to engage with me and return funds, evil....diabolical...disgusting Bank!!! evil as evil can be even spent 4 hours of my holiday in NY to speak to a Samoan at the Ocukus. No one cares, no one f

I applied online to open my new account. They did my credit check and approved without asking any documents for my address proof or anything else. Now after 2 days when I had more than $2K in my account they blocked my account and held my whole amount for no reason. I called them and I went to the Chase bank in-person as well but the end result was frustration and disappointment. The excuse given by bank was address proof was not verified. I am surprised why did not they ask me to get verify my address proof before approving me without asking any document, in fact my credit score came 30 points down while running credit check. When I brought all documents in-person in Bank they said I can open new account with them however previous account has been blocked and my money will come to my address by check. That is insane. They need to improve this system. Highly unprofessionalism.

For the past 30 years we were with a large Canadian owned US bank chain which exemplified poor service in every respect. They required our physical presence in the bank to send bank wire funds from one bank to another, in general our services from small town banks decades ago far surpassed this chain. Two months ago we opened five family accounts at Chase and once or twice a week I am able to, on-line, wire funds internationally with minimal effort and no charges whatsoever. I have probably spoken with no less than 10 Chase bankers in the past two months and all are exceptional with knowledge, kindness and efficiency. I truly am still amazed that a bank as fine as Chase exists in today's world.

I have banked with Chase since 1999. I have their military account which charges no fees for anything, even certified funds drafts. I also have 3 of their credit card products. Customer service is amazing, they have made appointments for me for free notarization and professional financial services. Now that I'm an attorney I'll be opening an IOLTA account with them as well. I will never leave Chase Bank.

I have banked with Chase for 20 years, always been happy with their service. Fees have gone up recently and I didn’t realize I was being changed fees until I saw them come out of account online. I will continue to bank with them.

It is impossible to do any serious business when banking with Chase! We have had personal checking and saving with them since 2012 and if we were to do any serious business (like paying a contractor), we would be stuck and not able to get to our own funds. Our dilemma is that we moved from California to Alabama, where there are no Chase branches. In order to get to any substantial amounts of money from our checking account, we have to use Zelle to send funds from Chase to our local bank account. This should be an easy enough task to complete, right? Wrong!

Chase provides me with all-in-one banking. There are no fees. I sometimes get wire transfers from other countries and not problems, unlike my previous bank. JP Morgan Chase is where I do investing and everything is on the same online banking page. They also offer free financial advice when investing and this has helped us to put most of our money into various FDIC insured investments. The credit card that I have with them earns me another $2,500 or so per year in cash-back. Great bank

Too much time for basic things. Too many questions from different people. Do not like having to talk to someone who is in a different country. They say something that you can't understand and then get mad at you for not understanding them. Let's get back to US people helping you and stop transferring you all over the globe and having to explain what the problem is many many times???.

I would like people to know how easy this bank has made it to get through this difficult time. I was able to suspend my payments online with no difficulty. They have allowed me to suspend payment through Sept. with no penalty. It has been so helpful to not have to worry about this with everything else going on right now. I have to say I was not expecting the ease with which this was done. I neglected to turn off auto pay and they even returned the money to my acct. I am thankful for the handling of all of this. More than fair.

Open Letter to Chase:

I've only had a loan and credit card with Chase, never any issues. Customer service has been helpful and I feel they could be reached at all hours which works out well for me because I'm located in a different time zone. I like their mobile/online. I can do nearly all my banking thru there without having to call someone. I can see statements, redeem credit card points for rewards, contact customer service thru email, view balances and transactions etc. Can't complain, I wish they would open a branch in Hawaii.

Chase Bank is good just there had a bank where I live. But now they don't. I have to drive far to get to one of their banks. Other than that they are okay. Also they really need to get rid of bank fees when you don't have a lot of money. Fees should only be for account that have $500 or better!

Chase Bank has been great, awesome customers service, no crazy fees, open account from app, bonus when you line up direct deposit for the first time within 60 days, I’m completely satisfied with Chase Bank.

Very easy to use the website. Staff in my local branch Is great. Very helpful and polite. Phone service pretty quick. They do not charge for an attorney trust account. I have 5 accounts. I find it easy to move between the accounts. They let you take more cash out of the ATMs than my other banks and to choose the bills you want. I have been with Chase for about 10 years.

Too corporate, not enough personal service. I used to know all the bank employees by name and they used to care more about the individual. Now, they seem to want you in and out as soon as possible.

I’ve been banking with Chase for 6 years and when I needed help the most they failed me and said there was nothing they could do for me. I had all the proof they needed and including the police report number and talked to 3 different people and all of them said there’s nothing they could do for me. I will never recommend them to anyone. You want to bank with someone that you can trust and be there for you and help you, I recommend Bank of America. The fact that another bank is telling me that what Chase is doing is wrong says a lot!

I have a Chase Business Checking account. I recently added my accountant as a "read-only" user on my account to be able to do bookkeeping each month. As part of the user management process online it asked me if I wanted to add an approval process for any transfers on the account. I assumed it meant me approving before he could transfer anything just as a fail-safe but it meant in general any transfers, including any I initiated would need to be approved by another party. I called the customer service number provided on that same authorized user screen to immediately cancel when I realized and then customer service transferred me to digital banking.

During Covid19 shelter in-place, I’ve sold one of my properties, and decided to open a new account with a bank that’s got a local branch. My old bank is 4 hours away. I’ve transferred/wired in a couple of deposits from my other bank, because how else you are suppose to do during this time... Anyway, Chase accepted the transfer money and then sent me a letter informing me that they will close my account and I’ll need to contact them ASAP... I did that and spend 15 minutes answering all kind of person info, and was abruptly told they have to close my account and I am to expect a check in mail with my balance in 5-7 days. I was shocked because I have near 800 credit score and great financial standings for the past 30 years... But I was really offended by Chase being so invasive and cryptic for unknown reason to close my accounts... So I was fine with their decision...

Bought out my lease, Chase only accepts paper checks, no electronic transfer. Five days after receiving check via snail mail, chase has still not processed the payment. This means that the title for my car, even though paid off in full is not expected to be delivered to me, again using snail mail, for at least another 5 to 7 business days.

I have had Chase Checking for 10 years at least... I open a savings account Approx. early June 2020 - which Chase bank accepted at 1st $18,000 & mid -june - was approx. $15,000... Chase close my checking due to UNKNOWN 3rd party checking deposit & Keep half of My Chase SAVINGS Account due to none accept unknown chase checking and will not give back my Chase Savings Account money (approx. $7,5xx.00).

I have had a 100% payment history for years. I had a credit limit of $4000 with Chase Bank. I paid off my account in full over $3000 and they repaid my loyalty by reducing my credit limit from $4000 to $500!!!! I have a credit score of 762!!! WTF!!! This bank is absolutely not worth doing ANY business with. I will never again!!!!

My business received a loan from Small Business Administration and they direct deposited into one of my Chase accounts. Chase has a block on this account and all my accounts preventing us from using the funds or even funds in accounts prior to loan deposit. So as many of us go through the struggles we face Chase is screwing with our money (NOT THEIRS ). 6 representatives from bankers to managers and a week later and still no resolve. Spoke with SBA and they don’t understand why the hold. Don’t know who made chase a god. I only know one true GOD and his name isn’t JP Morgan.

So I opened a checking account with Chase last Thursday. I received a wire deposit the following Tuesday but I’m unable to send money deposit money or anything else with the account. Next day I go up to the bank and they give me a 1800 number to call and the representative tells me that the account is not ending closure and that I would need to go back up to the bank to verify myself. Not informing me that amid the virus, you have to schedule a meeting online.

Was considering refinancing my mortgage since interest rate was at all time lows. I decided to apply with Chase Bank for a refinance loan since, I was already a Customer for over 10 years. Got connected with the office in Phoenix Arizona. Now with a credit score of over 800 from all 3 credit bureau. I expedited all requirements but was continuously being challenge to meet other requirements. I thought something did not smell right. I keep asking, "When were these rules changed?" The person I spoke with said, "The changes were just made like just now." I asked if I could see the documentation with the changes and was told they are for internal use only and could not be shared..So I asked 'does this have something to with my race.' This person minimize me and left me feeling so deflated and, went off saying I was pulling the race card and told me that I basically have no rights and that my application was denied.

My elderly parents wanted to open an account, I went twice before to find out what was needed. They didn’t open the account and they didn’t give me the right information on what I need to bring. This is after I had told them of my parents age and my dad is bedridden. I went another bank and was treated with dignity and managed to open a bank account with no problems. Also the option of opening a bank account online and earning 200$ as they advertised didn’t work. It failed to process three applications. When I went in the bank they were incredibly uncooperative and didn’t want to help me to figure out the issue which is when I decided not to open a account with them. Pathetic terrible service.

So I just opened a Chase account 3 weeks ago. Put money on it the next day. When my direct deposit hit yesterday, it's showing pending until today. I went to the bank to withdraw money because I haven't received my pin number for my debit and they were asking me for my business license. First off, I opened a personal checking account and why am I being asked to provide business license? I can't even use my own money that I worked hard for because they're insisting I show proof of my business. This is **.

Don't bank with Chase! HORRIBLE CUSTOMER SERVICE! These soup minded marsupials lost 13 grand of my client's money! Hung up on us 2 times during the process! Absolutely TRASH! Smart assed representatives, don't care one lick about the customer! Can't get a supervisor on the call?! You have 13 grand of my client's money nowhere to be found!!!!

So I opened a checking and a savings account with Chase on June 8th, 2020. I had been let go from my job and had taken the whole of my 403b retirement account with me - thousands of dollars. I deposited it into the savings. I deposited 2 other checks into new check account, equaling about 2k. This was a Thursday. On Sunday, I set up the app, password and all that wanting to see if checks had posted and all is good. Immediately it says my account is suspended. WTF? I wait till Monday morn and call branch/personal banker who set up my account. He looks into it and can not find out reason why, but says that yes indeed the account has been closed. Great, I go to bank to cash out - they give me the money for the 2k, but say they can’t cash the larger check yet, as they need to wait on verification. Ok seems reasonable, I wait. And wait. And wait.

I had problem with Zelle, called Chase customer service. 1st representative said she will need to transfer me to online department; waited for 10 minutes, a guy answer. As soon as I told him I had problem with Zelle, instead of asking what the problem was, he just transfer me AGAIN... I waited for over an hour only to find out that he had transferred me fraud department. Of course they can't help me there, so now I am being transferred again... Another 30 minutes in and I am still waiting. I have been a loyal Chase customer for almost 20 years because of their known good customer services. Last year, I canceled all my credit cards with Chase because of their rude representative, this time I think I will be closing both my checking and savings account and leave for good.

Chase you invest trade between 9:30am to 4:00pm but still proceeded to sell my stock after I cancelled a sell order prior to trading hour. I noticed my stock gone and a large amount of funds in my account which was obviously an error so I called to have this rectified. They adjusted the amount of money but left my stock sold although I specifically told them I didn't want to sell my stock.

I no longer bank with Chase bank and have not for 5 years. Somehow my old checking account number still remained in the IDES site so my benefits went to this closed account, Chase charges off a old balance of $10 and then send the check balance to a old address. I had to get a stop payment form notarized, return it to the bank and the check will be reissued. I decided to follow up just to verify so I go into the bank and now being told the check is on an 30 day hold? Why? No one in the last 2 day can explain this to me all the way to the executive corporate office. Why is a check issues from the state of Illinois funds cashed them deposited into your banking facility, then reissue FROM your banking facility places on hold????

Putting this out there to see if anyone else has experienced the same problem with Chase. My primary checking account is with another bank. Chase is a secondary checking account I have from which automated payments go to pay my Chase credit cards. I have my employer divert 10% of my paychecks to the Chase checking account automatically every two weeks. Why is it that direct deposits are credited sometimes 1 or 2 days before payday by my primary bank and it takes Chase 2 to 3 days after payday to show deposits?

I have been a Chase commercial and personal banking customer for approx 40 years + in the Woodbury NY Branch. I have always been treated with professional respect and courtesy and in particular the current team and manager (Ramen **) have been extra considerate during the Pandemic crisis. The team is personal and caring. They have always advised me to the best route to follow in with my banking options, always considering what is the best priority for me and my business. I appreciate Chase's dedication to my banking needs and community here in Woodbury NY.

Where do I begin?! Chase is the worst bank to ever bank with! They are forcing me to show proof of business in order for them to unrestrict my account. Is this even legal?!! I am highly disappointed! Please please AVOID Chase Bank!!!!

Deposited money on hold for no reason, they can not tell why, for how long, they claim they can have money on hold for a month and more if needed, when asked to prove, it took 30 min for 2 bankers to locate the printed paper which says they can legally hold money for 7 days....Calling customer service for the last 3 hours, they start conversation and drop the calls....I am taking my business somewhere else. This is worst customer service I have ever experienced.

I have held a Chase account for over 20 years. Today I will close it. The employees at 7675 Sawmill Rd Dublin Ohio were overtly rude and disgusting to an elderly customer in front of me. I had to intervene due to the lady starting to cry. The branch manager was not accommodating and told the lady Chase does not need here she needs Chase. Taking my banking needs to Huntington.

In April of 2020, I had a fraudulent charge made on my account. I contacted Chase immediately and canceled the Card and had new Cards issued with a new account number. They removed the charge and said they would investigate. I have now received notice that their Fraud department has finished their investigation and that I am responsible for the Charge because I benefited from it? They declined to tell me how I benefited from a purchase that I did not make at a store I have never been in, in a City I haven't been to in over a decade that is 200 miles from where I live. I have been robbed of $107.17 and have no recourse. I will never do business with Chase again, their Customer service is rude and insinuated that I was lying. They say their Card has a chip and they have safeguards in place to prevent this, BUT BE AWARE, THEY DON'T WORK!

I tried to add a phone, and accessories to my existing Verizon account, however, my debit card won't go through. I have thousands of dollars in the account, but couldn't make a $200.00 purchase. I spent two days, several phone #'s, and two locations trying to make this payment. It would not go through on day one, but day 2 it did, which cost me more money. I tried several times to file a complaint directly with the bank, yet I am told I could only file a complaint on Twitter. I had to air my dirty laundry on Twitter, and still nothing from my bank. I was also told by one member of fraud support that it was not Chase bank fault, it was Visa. I want to close my account, but the branches are not open. What can I do?

Chase is the absolute worst bank to bank with. As a customer you are not allowed to know all the devious things they are doing to you and your account and your money. The only way you find out is by accident. They try everything they can to destroy your life without a care. And please whatever you do.... Do not ever set up any direct deposits to any of your accounts. They cannot be trusted. They really think they are God.

I received an offer in January to receive up to $350 towards opening a business checking account. I opened an account for my new business on February 22nd IN PERSON at a local branch. The manager showed me the offer was input into the system. The terms were to keep a minimum balance in the account for 90 days, and the funds would automatically be deposited. I did my initial deposit online, as she had a line of people waiting. I did the deposit the following week of the minimum amount, and have had a higher balance the entire time.

I went in to start a account and their employee smelled of **. Chad ** called it in and since I didn't have a account number because I left and went to Huntington they won't do anything about it so I will never do business with Chase Bank.

I have been having problems with my card lately because I am in the process of moving and updating my address. JR was the best customer service representative I have dealt with, he was quick and easy to talk to. He was fast getting to what the main problem was and finding the solution. He reassured me that my information would update immediately after we ended the call. Thank you again for your help, and keep up the great work!!!

I have been a Chase customer for over 5 years as well as a customer for other banks throughout the years. From my experience with many different banks, Chase is by far the best. From the friendly and helpful customer service, to the no-fee accounts, to the ease of access on their app... Everything about Chase is so wonderful. They want their people to be happy and feel secure-you can tell by the way they go above and beyond to make sure their customers are satisfied. Friendly, fast, efficient, secure & understanding - those are the words I would use to describe Chase banks employees and Chase Bank as a whole. HIGHLY RECOMMEND.

I opened an estate account, and a month or so after I open the account I received a letter from the bank indicating that I needed to contact them or the account would be closed. I called both numbers on the letter as I was instructed and no one had a clue what the letter was about, my account had not been flagged in any way to indicate that there was a problem. I called the numbers on the letter, I called the branch where I opened the account, I called two other branches. They all said the same thing, that everything was fine, not to worry. Then I get up this morning and my account has been closed and I have no idea where the money is. Even today no one seems to know what happened and the bank where I open the account offered no apologies for my headache. They finally admitted there were some problems with how the account was opened by their bank manager. I plan to close all of my Chase accounts as quickly as possible.

I was unfortunately a victim of a scammer who took $500 away from me. He did it through two Venmo charges (One of $200 and another of $300). I first called Venmo and they said they don't refund charges and that I would have to contact my bank. I called Chase and I was able to remove the $200 Venmo charge. I asked if I could get the $300 charge erased and they said that they couldn't do it because it was not yet pending on the account. I called in the next day when it was pending on the account and, much to my disappointment, the representative said that it should have been done yesterday with the first representative and that I was given bad information by that representative leaving me SOL.

I just opened an account because my partner wanted to put in deposits for me. Ever since opening the account I had issues with deposits and my account kept getting locked. Then when I tried to send money to a friend is locked up several times. The second deposit I was expecting, they locked my account and then decided to close it and apparently don’t want to bank with me. I asked what the reason was but it remains “internal”. It was my account with my money and I have the right to know why they closed it. I spent more time calling them and waiting to get a customer service person than banking with them. Absolute waste of time! I will never try to bank with them again. They need to do a. Thorough check before deciding to do this. But they have enough customers so they probably don’t care. DON’T WASTE YOUR TIME!

I have banked with them for 20 years. Two days ago, I could not log into my accounts. I called & they told me that they were ending their relationship with me and that my accounts were under review. I don’t have a criminal background & can’t imagine why they did this, especially when so many people are financially vulnerable right now. I don’t know when (or if) I will get my (my children‘s) money back because they say they don’t have to give me any information. How is this legal? I don’t expect much from banks & private companies, but it’s really unbelievable what they’ll pull when the world is distracted by pandemic & protests.

I need to add my husband to my account. I called ahead of time, I was told that they close at 4 pm and I should be sure to get there by 3:30 pm. Got there at 3:20 pm and was turned away! He was rude too!

PLEASE SHARE THIS ON YOUR PAGE!!!! Today I experienced the MOST messed up situation with CHASE BANK. I've literally spent most of my day dealing with them about "MY MONEY". They put restrictions on my account yesterday because they said there was "suspicious activity". I called the fraud department to clear things up this morning and they notified me that they were closing our account (well over 5 years old) and that I wouldn't have access to my funds until 10 days once the account officially closes and then they'll send me a cashier's check with all of our money that's currently being held in the account. Now mind you our account don't ever be in the negative, we've NEVER done ANYTHING fraudulent, we've been banking with them for years.

Do Not Bank With Chase. They will not protect your money, they will not care about their customers' time and money, I bought an item from a company, returned the item and did not get my money from company back. I disputed the charge with chase, showed chase proof I returned it With email confirmation that business received it and business claimed chase still has funds from dispute but never gave me my refund? Chase does not care about customers. They will not have your back even with clear proof of transaction dispute. Do not trust them with your money.

I just open an account with Chase. I did it online because I don't have the possibility to get to a branch safely. I did a direct transfer from work and I wanted to see if it was transferred this morning. Unfortunately, I got locked out of the website. I called (starting at 7:15am), got disconnected, called back waited then got on the phone with customer service who transferred me to fraud who then transferred me to website... I waited. That person then transferred me to another person after waiting nearly an hour (around 10:15am). The new employee was confused as why I was transferred to her. She did not take the time to guide me and basically hung up on me!!! Worst service I got so far from a Bank.

TERRIBLE BANK, SO DISAPPOINTED. I’m for about 14-15 years with Chase. Every Friday we have direct deposits. Sometimes more often. All these years we are banking and if we don’t have enough money Chase covered for us and of course they charged $34 overdraft fee. All of the sudden (approx month ago) Chase Bank or whomever in charge decided to return my scheduled payments and they charge me $34 and on top of everything I’m getting charged from merchant additional. This is happened on Thursday (yesterday) and my direct deposit was there after midnight, Chase Bank find the way to help their customers in this Pandemic situation and economic disaster to help their customers in the way to take our money penalizing us in every possible way.

We have been a loyal customer of Chase Bank for over 12 years. My husband and I have 3 joint accounts with them. They recently canceled and locked us out of our accounts with them for an unknown (to us) reason. We are also banned for life from Chase Bank. My husband spent 8 hours on the phone, plus visiting our home branch trying to find out why this happened. They told us they don’t need a reason and would not tell us a reason. He talked to every level, ending up with the executives of the company. The executives told him again, they don’t need a reason and hung up on him. We are both on unemployment because of the pandemic and this is delaying our unemployment benefits. I don’t know when we will be able to get that much needed money. We are also not able to contact the unemployment department because of the pandemic. They should not be able to do this to anyone, especially now.

My mother has been a customer of Chase for 43 years, through several name changes, and she looked online at her account and could not find her savings account. Due to COVID 19 the hours have changed so we called her local bank at 9:30 am CST and it told us to call back later, I'm assuming because no one is there, but the recording gave another number to call. So we did and someone finally came on the line, and we asked her where my mom's savings account went. She said there had been no transactions on it in 90 days...so it was closed! Now...is March 90 days from May..NO. She had transactions in March and they did not get her permission to close the account! I do not recall the lady's name, but she really should not be answering the phone, because she is very monotoned and very uncaring. So now banks can just close an account without permission from the customer, or is it just Chase Bank that does this?

Chase Bank has allowed my ex to file a fraudulent claim against my account! Stating anything he sent me Through Zelle is fraud when it was not!! They have now frozen my account and I have bills that are now late and rent coming soon! I can’t even get my check that is directly deposited! Every time I call the fraud dept for help or to give evidence that I in fact did NOT steal any money they say they cannot help me!! I do not know what to do, I am a single mom fighting to stay afloat here and I cannot believe a bank would allow this to happen!!

I applied for a $100K mortgage. They charged me $500 deposit for the application. When I decided not to proceed with the mortgage due changes in my income position results from the shut down of our economy due to the covid 19 virus. Normally a lender will charge for the credit check, usually less than $50.00. But they kept my deposit of $500.00. This is a lot of money for anyone when not going through with a loan. The process had only been a week old when I discontinued. I am a bank and credit card customer and I think this is a case of userly and abuse of services. $500.00 is a lot of money for me and anybody else, especially at this time of the pandemic.

I visited the Chase branch in Bloomingdale, Illinois at Gary Avenue and Schick Road, today Friday, May 22nd. I got in line at 3:30 pm and finally got to the teller window at 4:03 pm with the teller informing me that they were closed after I waited in line in my car for one half hour and she refused to handle my simple transaction. There were five cars behind me with ALL of us arriving before 4:00 pm your closing time, I can only assume she would not assist them either. How could Chase be so insensitive to their customers. Why can't they put a cone in the drive up stating no more customers. I am deeply disturbed at the bank's insensitivity and uncaring attitude to their customers. I waited and then was refused service. Why was I not told when I took my place in line that I would not be taken care of. I wish you could be honest with your customers and let us know when you will not service them.

I opened my checking and savings account online. I made the 100 USD transactions first to make sure bank account is properly linked to my current one. Then I called Chase Rep to ask how I should make 15K transaction and I made it the way recommended. I suddenly get a notification that my account is closed because transaction doesn't follow history pattern. More weird was that customer representative said that I have done nothing wrong but it is what it is.

On Friday, May 15, 2020 I was scammed and immediately called the Chase Fraud Department to notify them and freeze my Debit Card. I was placed on hold for more than 30 minutes. I hung up and tried again and after a 20 minute hold I terminated the call and drove to my Chase branch on Commercial Boulevard in Tamarac where I was told that they could do nothing to assist me and I had to report it by telephone to the Fraud Department.

I have been with Chase for over 20 years and requested a credit to be mailed out to me. They told me it would take 7-10 business days. I called at least 4 times to check on my credit being sent out and all times the reps told me it was being worked on. So after almost 3 weeks I called for an update only to be told my credit was never initiated! The rep James said he would start it and offered me to charge stuff on the card! That’s not what I asked for. I want my refund. So I asked to speak to a manager, to which he claimed none was available and I was on hold over 15 minutes, then on hold another 10 minutes with him. Finally he said I could receive a call back but it would take 15-30 for a manager to contact me???? So I suggested to hold.

I have been with Chase Bank for a couple years and I am 100% dissatisfied with the level of "customer service" they provide and my overall banking experience. Within the past year, I have had nothing but duplicate charges and unauthorized charges on my account and it's nearly impossible to get it corrected without jumping through a ton of hoops. Chase bank does not have my best interest in mind nor do they care about the safety of my funds as they contentiously allow duplicate charges to occur. Regarding the customer service, completely awful! Every time I call in, I have to repeat myself multiple times and be COLD TRANSFERRED from department to department.. to try to resolve issues.

We are a small business that has Used JP Morgan Chase Bank since 2012. We funnel approx. 1.4 million in sales annually through Chase. On the first week we were able to apply for the Payroll Protection Plan we did so. The system was set up so that you could not contact anyone in regards to your loan but had to wait for a response after 4 weeks we were denied. So we reapplied at a small bank and had our money in 2 days. This Bank does not care about the small guy so beware. But for us we are gone and will not go back and will encourage everyone we come into contact with to not use them.

I have been dealing with Chase majority of my life until now. I had a overdraft of 219.03. When I got my stimulus check, also payroll check, the same day Chase decided to take it upon themselves to give me a credit for 30 days for my overdraft. Not letting me know what their plans were I thought that they just gave me a credit for the overdraft. A couple days later I got a message on my Chase app stating that Chase will deduct that 219.03 from my account in 30 days. I called and Chase gave me a credit of 34.00 on my overdraft refund. Now I just received a letter stating Chase will deduct 219.03 from my account on the 15th. I am very disappointed in chase, and I plan on moving on to another bank. Chase is not being honest, customer service is lacking, so Chase will take advantage of a situation without communication.

I am a new, struggling small business who has my business accounts with Chase, yet I have not been able to submit my SBA PPP Application since last month. After waiting on phone meetings that never happened, I call tirelessly and am then told after reaching a Chase Rep that I cannot walk into a branch and that all applications have to be digitally submitted online. There is no link or any way possible to submit online once signing into my Chase accounts. HOW DARE CHASE BANK not accept the application at such a critical and devastating time after I've already had my brother hospitalized fighting for his life & lost my Dad to this COVID.

Times right now are sketchy at best for most, I've been with Chase for 8 years or so and with covid I've depleted most of my finances chase offers ovwrdraft, BUT.. it's random when they choose to let it..so if you're broke and need gas it might work...or it might not..someday it does..someday it doesn't..for 34 for dollars you would think it owed be OK with two direct deposits every two weeks..60 dollars worth of gas for 34 dollar fee for a week..but once again it's not a guarantee they will allow it..I wish they would be more consistent..

I've been a customer of Chase for 6 years and expected that they would be set up for the PPP loan approval process. They denied my first application in round 1 because they said I hit a button on the application wrong (that I had foreign employees?). I know I didn't hit that wrong on the application but either way- they took 4 weeks to tell me. Oops first round of money ran out. I applied again just to find out I was denied because of of no proof even though I literally gave them every quarterly, W2, W3s and entire tax return from last year. Took them 4 more weeks to tell me I was denied. I turned around and opened an account at a local bank - approved in 1 day. I can't be the only one.

Mind you I arrived at about 1pm with no appointment at all. ** assisted me by taking action copying my documents and worked me in an unscheduled appointment with Private Clients Banker Larissa A. Oliphant. It showed exponentially per her professionalism streaming down into the staff! I'm very grateful!