Chase Bank Reviews

They closed my account for nothing and blocked me from my funds. Put a negative mark on my name from getting an account somewhere else. This is the worst bank ever. Never use this bank. I would recommend a credit union first.

I had a scammer call saying they were Chase Fraud Dept. Got me for transactions done on both my checking account and my credit card account and even got both my cards, they ended up taking money from the ATM since they had my cards and I was made to pay for that! Chase reimbursed all the other transactions that were done but said I authorized the ATM transaction!! Why the heck would I authorize for someone to steal my money!!! It's just ridiculous, and they say it's because it was done close to my location, but they were informed that the cards were picked up by someone whom I was told was Chase fraud dept. from my location, I believed it because I have been hacked 5 times in 1 year and really thought they were trying to help me! Goes to show Chase has NO COMMON SENSE!! I have been with this bank for over 10 years and expected more from them. Might be looking for a new bank!

Updated on 01/12/2024: I am currently working with the White House to address the fraudulent activity with my Chase Bank Credit Card. I no longer bank with Chase Bank and I have closed all of my accounts with Chase Bank. Chase Bank customer service is the worst and I am not surprised Chase is losing customers with its online banking.

The Chase Bank branch in San Diego, California, specifically the Hillcrest branch at the corner of Fifth Avenue and Robinson, has the worst branch manager in banking. I've been banking with this particular branch for over six years, and issues with cashing checks at the counter arose only after a new branch manager took over.

I sadly got scammed out of $500 in June 2023. No one could help me, not surprisingly. Chase closed my account due to fraud but accepted a deposit into a closed account (which is something that shouldn't happen). Chase called me and told me that they could lower the balance due to the inconvenience and experience. But in reality used my deposit as a credit to my account. Didn't say anything about it. Skip to 7 months later I am still wondering what happened to my deposit because the money was just missing. Just found out 7 months later that they lied to me and used it towards my balance and didn't say anything. I hate this bank and I will never open another account with them. They rob and steal from you without telling you anything, the staff will also treat you like garbage if you are a victim to scam.

Don't bother to check your credit score with the app. It doesn't give any score. It is a backdoor method to advertise and con you about insurance. This kind of behavior is common for Chase. Since chase incidents of not giving people their money by freezing and cancelling accounts are accelerating by the day. No one is safe except the wealthy. They target average Americans.

Chase is a mess. The largest bank in the US with $3.8T in assets is unable to process payments this holiday weekend. Deposited a check on 12/21, due to its size, over $5500 or something, was told it would have a 7 day hold. Whatever. It is actually from a company I am an owner of, so I know the money was removed from the check's account before Christmas.

Chase has wonderful employees but the system is horrible.. Their policies infringes with their services. I deposited a check into my account to pay my workers, and I know it takes a few days to clear. The check cleared the maker's account but Chase decided to hold the for an additional 7 days. Now I'm sitting home with no money, phones off and New year's is tomorrow.. I called them and they said the Bank for the check didn't verify. I called the bank and they said Chase has already received the money.. Little does chase know.. my mother wrote me that check from our trust account to fix the roof.. so when the money leaves then I get a notification. I'm disappointed in Chase Bank. I deposited the check last Monday and tomorrow is another Monday And I have to wait till Friday again.

Bonus $225 was not posted. I switched banks, rerouted auto deposit, opened a Total Checking account by new accounts person at the bank. They set up auto dep to savings as is common to transfer monthly needed expenditures to savings. Requirement to post to checking was not stated on bonus card which I still have... Chase Bank is not transparent. Beware... I may need a good lawyer?

They charged two times the same overdraft in the same transaction. Stay away! They will stole your money and when you call you never know with who are you speaking. One of the worst banks that I know.

They had me on hold for more than 2 hours just to tell me that even though the check is from a Chase account they still were not going to remove the hold. This is ridiculous. We work for a pay and still have to wait on the banks to release our money. So stupid.

Chase Bank told me I would get early deposit with my acct. I asked 3 diff associates. They looked up my acct and told I did. I have my acct for 3 months. No early deposit then I find out I have to open a secure acct to get early deposit which will take up to 2 to 3 min in order to receive early deposit and no one told me I had to read online. Not happy.

My wife, a Chase customer of many years, passed away on the 12th of December. I went to the branch where she kept accounts (Sierra Vista, AZ.) in order to inquire about a Social Security deposit that we were expecting. Branch manager Belem ** confronted me by saying she already had a customer and inferred she was doing me a favor by waiting on me. I asked her for a private office to discuss my deceased wife's account. She declined. I was forced to discuss with her my wife's confidential business in front of a large and curious lobby of customers. As a manager who sets the example for her staff and company, I find a total lack of professionalism. In light of my wife's recent passing, this was just one more inexcusable issue to deal with.

They stole money from me and whatever I want they blamed me and they took out the money. They are never to help the client. They never find anything and they charged me that money without knowing if I'm going. I have to eat with or my family so that then I make the report.

For over 20 years I was satisfied with the service I received from Chase Bank. I had a business account with a credit line, a personal checking and savings, and my kids all had their own accounts from high school through college and beyond. Then a few years ago they unilaterally decided to start penalizing people if they didn't have several thousand dollars in their account; this coincided with difficult times for my family and I. So for several years I was penalized $25 per month for my balance. They call it a service fee... but it's really a penalty that kicks people when they are down. I finally tired of the $300 per year for nothing and moved most of our money to a credit union where they treated us much better.

The banker itself and also the customer's service operators not gonna solve your problems as a customer, but also insult you by their behavior. I'm wondering how Chase bank let them do this, or even worse how its policy allows this???

Chase Bank claims department just put in a claim that one I didn't ask them to put in and then they used a amount that I was credited by the merchant and used it to dispute a separate charge and found a way to keep it and just deduct from the other charge. And they think that is ok not that you didn't just steal from a low income household but you stole knowing that you had no parts in the return.

I am completely impressed with the professionalism and customer service in Chase Bank Florida City, FL. I made a mistake, and their understanding and patience were incredible. We know that we are not perfect, and I really appreciate the way they handle the situation.

First time 15 mins, transferred 15 minutes on hold again, then transferred again 10 minutes on hold. No answer at all, just guesses. All with people that do NOT speak English as a first langauage. All the

In my experience this is not one of the best banks. My husband is an electrician. He has his projects, he deposited a check for 23 thousand dollars. My husband has been a customer for about 4 to 5 years with them. Just because he deposited a check of that amount They told him that he had to wait 10 days for the other bank to release the check and once the bank released the check they restricted his account and in the calls they began to treat him as a suspect. Suspicious of what? If the person who paid him for his work was in contact with the other bank and if necessary with them... they kept him like this for 3 days after 10 and then they closed his account without telling him anything. It's incredible that a common person can't deposit a check of that amount? I think it is not even that high compared to others... so my advice is to investigate that there are better banks where they will not discriminate or treat you like criminals for a high check.

I am so extremely upset that after 15 yrs banking with Chase I feel my money is not safe in their hands. Two fraudulent transactions of $800 each processed by a company by the name of Bill Matrix in South Carolina that I do not do business either nor I know who they are charged my acct twice. One in September while I’m purchasing a home in Deltona Florida and one in December 1. I received on December 1 my $1600 after contacting fraud department. Then on December 12, $800 reverted and charged my acct $800.

While settling my $200 veterinarian bill in a crowded waiting area, my First Financial Visa debit card was embarassing declined. Knowing my account was fully funded, I asked that the cashier try the card once again. Again my card was declined so I paid using a different one. However, I later discovered that Chase Bank was the credit card processor and withdrew the total of $400 from my First Financial account while declining both transactions at the point of sale end. They ended up using my money interest-free for 3-days! This is outright bank fraud by definition. Do not trust this institution.

I opened a Chase account. Put in my paycheck. Everything is going good, deposited checks from my dead mother's house and al the sudden everything is froze... No money, gas, food. Went into the branch and explained. After an hour the poor lady was angry for me and was nothing we could do. Was advised not to put my next paycheck there. Lol.

I decided to open a business account at Chase Bank because I assumed (incorrectly) that their customer service would be better than my local credit union. It took 1.5 hours to set up my Business Account but only because the guy helping me was a talker and could not focus on what he was doing. After that, I had to go in a second time because he did a number of things incorrectly. That was another 1.5 hours.

I noticed that the Chase Bank in Doylestown, PA currently has a low score/star rating. I opened an account following my fiancee's advice to use them for my new small business. Since day one, I noticed an immediate change. The Manager (Riaz) is engaged, very pleasant to deal with, and recently helped me manage an issue I had been struggling with - literally in minutes. I feel valued as a client. The staff is warm and friendly, helpful and ready whenever I need something. I've now moved my personal banking here as well. Based on customer service alone. Enjoy the experience.

My employee deposit the same check twice and Chase Bank withdraw the funds twice from my bank account and never refund the money to me and closed my account. It's been 2 years and I still call and ask for but they said It's still investigating. The check is for $1530.

I filed a claims with Chase Bank where I have THREE different accounts and told them that I did not receive services I paid for. The bank first credited me and then REVERSED the credit claiming that in their investigation I did receive the services. I provided the information they requested. I faxed what they wanted per their requirements and they said THAT'S NOT ENOUGH! How is it not enough? I’m done! If a bank doesn’t trust their customer and instead believes an outside vendor who LIED, then they don’t value me. So, bye Chase!!!!

Don't deposit your check by photo deposit with Chase bank. I deposited my check on 10th. They emailed me that they accepted my check but saying the fund would be available on the 20th. That is 10 days or 8 business days. What? Do they have to walk to the headquarter of the bank on the check to clear it???

They won’t cash a check if it over $2,500. If you don’t have an account with them. It’s ridiculous one of there customers pay me with their check with the amount $8,000 and can’t cash it!!! Worst bank. Never will give business to them!!!

I am about to sue Chase bank, that's how fraudulent their affairs are. My credit card was closed without notice with over 70k of award points, my entire account disappeared! Chase takes no responsibility or offers solution. Nobody on their end knows what happened, can you believe it? And this is who I trust my money with??!

I've banked with Chase before years ago in California and since moving out of State I decided to bank with them once more since they have branches all over. Worst mistake I ever made. I will be closing my account and banking with someone else. I've made 2 check deposits since opening the new checking account. First check deposit was held for over 2 weeks and restricted the account. It was a California state check but I was told since it was my first deposit there would be a hold and there shouldn't be any more holds over 7 days. Second deposit was from a settlement check. Again hold placed and after speaking to a customer representative I was told by multiple reps that I could go in and pull cash from my account but the in the amount of the check that is being held but after visiting a branch I was told it was incorrect. Again being told by multiple reps the restriction would be lifted once the hold on the check was removed.

While this economy has been hard at best lately, it has been made even harder by a recent divorce. With the struggles of starting over again and trying to make it on my own as a newly single parent, I have found that I am in this cycle of living paycheck to paycheck, and at times, I can’t even do that. So I have been getting overdraft charges. It is a vicious cycle, and it seems no matter what I do to get out of it (even working odds and ends jobs to try to make extra money) it is just never enough. I am literally trying to earn money to recoup these overdraft fees the bank keeps taking!

After 3 decades as a customer with Chase, they have completely let me down having spent 3 days trying to get a third party check deposit approved despite Truist Bank approving on their end. I spent two full days on the phone with Chase to lift hold but they have not completed despite my being told that it was taken care of. Today I started closing the first two accounts I have had with them. Disappointed is a gross understatement.

The worst experience and bank ever. They charge overdraft for everything X. I have 7 over draft this month. Stay away from this bank! This is a scam and CDs are other scam. They take your money and after 6 months they will give the The Half than the money they promise when you sign! Stay away!

I only had a few $$ left while vacationing in Vegas with relatives and friends, a bogus charge appeared and took all my money $. They killed my vacation, my wife still doesn't believe it was a mistake. She's mad at me for no reason, we had to borrow $$ to get back to the Grand Canyon where we lived. Very very embarrassing. Our $$ was at home.

I currently have a basic checking account with Chase for a few years now and I recently had an issue where my account was frozen. Having reservations with having to go into a branch— the 2 Journal Square Branch was an overall GREAT experience. It was busy, due to the date, BUT very well organized. The wait time was very brief and the Branch Manager, Brulio **, and Bank Associate, Enrique **, were very knowledgeable and very helpful in sorting out my banking account issue. I was having major reservations with the entire ordeal and wanted to switch banks due to the issue BUT these two gentleman eased my concerns and I feel comfort knowing that I can come here and receive great in person service. There was clarity with the regulations, empathy and I didn't feel rushed and that they really cared in taking their time to clear things up. Trust your money will be safe with this branch. Loyal customer.

So I opened my first account with JPMorgan Chase for the 1st time last week 11-24-2023, I was extremely happy and ready for the experience. Today is 11-29-23 and my account has been closed out for Fraud??

After having a mistake while rescheduling flights through the Chase travel points, we reached out to anyone and everyone at Chase ending up at the executive office. They assured me I was in the right place and they’d be able to resolve the missing points and inability to rebook our flight. It’s been two weeks and I’ve heard nothing. Contacted the person assigned to our case and just kept being told they’re researching it. No help at all so far and the price of flights just continue to rise. I’ve never felt so completely blown off by a company. It’s disgusting how little they care.

I have been lied to over and over from this bank. I was told there is no charges for ATMs and everything. Well guess what? They lied and you would be smart to not use them. There is a reason their ratings are so low. Do not use Chase for anything. You're welcome in advance with relieving the stress.

They don't have enough service people to service their old ATMs, and checks get eaten with a 2-week consumer wait with no compensation. Happened to me on a holiday. Not acceptable business practice to date. They are a good company, and this is a gross overmiss that hurts their reputation and brand.

I have been with this bank for 30 years. I can't file a fraud claim because I made the purchase thru Venmo which goes thru my checking acct as a debit charge. If it had been a charge card, I could file a claim. I asked to put in for a policy review and I was told the only way to do this was to walk into a Chase branch. I advised the closest branch to me is 2.5 HOURS away. There was no other option for a major company like this. The supervisor kept saying it was a debit charge and I shouldn't give out my PIN. I advised I never gave anyone my PIN. All he did was talk over me and ask the same question repeatedly what I wanted him to do. This is extremely poor customer service.

I was in shock! The vendor charged my company without any invoice, my permission and the dispute team confirmed the charge. All the dispute team is outsourcing, barely speaking English and have no idea what to do. I submitted the paperwork five times through the Chase agent and the dispute team never received anything. They closed the dispute based on the fact I had business with the company before. Means to me all vendors I worked with before can start charging me anything. Finally I opened the BBB and 'chase advocate' called me with zero English as well. Such a fish market.The worst possible service.

While making a purchase at a furniture store, their credit card machine timed out. The retailer assured me my card was not charged. I used a different card from a different bank and made the purchase. A couple days later, Chase took the money out of my account. I immediately called like no I used a different bank card. I explained what happened. They refunded my money. I guess they put a claim in. A month later took my money again. I went through an horrible nightmare 2 months trying to get my money back. Chase blamed it on the retailer. I had the retailer corporate office on the phone. Who explained that Chase said, "No don't refund or do anything. We are giving the money back." It took a month before it was even rectified..

I am sorry but Chase Bank is losing many business customers in Charlotte, NC and the Carolinas including myself, Valerie **. Reason: I sent a complaint to Jamie Dimon, President and CEO of Chase Bank concerning a Chase Bank Credit Card FRAUD with Israeli companies on 9/28. I also sent a complaint to the following: Executive Office (Mail Code OH4-7120), 3415 Vision Drive, Columbus, OH 4321. This was a waste of time and effort.

The biggest crooks in the world now want to control how we the clients who deposit our money, and who they use to enrich themselves now limit how you can use your own money, taking all my money out from these crooks.

Idk what happened to Chase Bank since 2020 but their customer service has declined immensely. The staff is rude and unprofessional all the time. They just let Airbnb charge me using a reservation I didn’t make with a confirmation code that isn’t mine and a debit card Airbnb can’t verify is mine because I’ve never used it on my Airbnb account. Chase told me I have to contact the merchant to deal with it… Uhm no. Chase Bank lets charge go through on my bank account that I didn’t make and Airbnb can’t verify it was me who made the charge either. So it’s the bank's fault. They messed up. Chase Bank can take care of it. Otherwise I will talk so much ** about this bank and trash this company's reputation until the day I die.

I have 2 banks for my business. A small one that is very careful about names, amounts and all the details, then there's the too, big bank that doesn't attend to the details. Since their Credit card securtiy is the best, I expected their wire service to be as well. My little bank is careful that wires are checked, the routing number, the account number and the account name. I guess I was wrong. Guess I'll need to move to a smaller bank that attends to the details.

Chase Bank new attitude toward customer who didn’t keep lump sum over 100,000.00 in the bank for long enough. I deposited bank check, not personal check for the sum of over 100,000, and before I deposited I asked the teller; How long it will take to have the money available in the account. Her answer was, "One or two days, and you can see online." That was on the 13th of the month.

I've had Chase for years, even worked for them at one point. Over the years their business tactics have been questionable at best. They were sued for excessively charging OD fees at one point but I managed to avoid any major issues with them until recently. I have autopay with Verizon set up. There's been 3 times where Verizon failed to process my payment on a different date I'd select if I wasn't able to pay on the due date. The first 2 times this happened I had nothing pending in my account so I wasn't too concerned paying one OD fee however Chase returned the payment.

After 5 months, multiple phone calls, and a litany of reasons and excuses the dispute team (including customer service escalation) failed to provide a valid statement, letter or email to justify their decision to dismiss my factual evidence and deny my claim. Instead, the rebuttal/response from the merchant was deemed to be true although no evidence was provided to back up these merchant statements. Further, Chase refused to accept voicemails, photos, phone records, and GPS tracking app data that clearly support the facts I reported.

Opened a Chase account. Set up direct deposit. My job deposited a dollar in the account to confirm it was good. 24 hours ago I received a “welcome to your chase account” and confirmation that my account was opened - I have a deposit to hit tonight; so I went to log into my account and it said “your account has been blocked for suspicious activity please call.” So I call and they are absolutely not helpful. The lady told me I have to go into a branch and create a brand new account and that they closed this one. No explanation; just that this is their process. I asked what about my deposit that is set to hit and was told…well; we can reopen this account but it will take 24 hours before you can access it again.

I had a highly negative experience with this bank. They inexplicably shut down my bank account after just three days, citing "suspicious activity." When I tried to open a business account, the person on the phone was extremely unhelpful, to the point of shouting, "You cannot bank here!" They seemed completely clueless about the reasons behind the account closure. I can't help but wonder if my experience was influenced by my race, which is deeply troubling.

I recently came to America, I don’t have much money, I placed everything I earned in this bank. Fraudsters stole my data and made 29 transactions through PayPal to different states to different people. And this did not even arouse suspicion from the bank. Nobody warned me about strange transactions on my account! A statement has been written to the police, the police are sure that this is fraud, but the bank refuses to admit it and return the money. They put all the blame on me and refused to help. They take advantage of the fact that I’m new here and it’s hard for me to fight this system. Don't trust this bank!

I have an ongoing business account issue that Chase is neglecting to solve. I have done all the right things and they keep brushing my issue off. Very irresponsible business. I also have a different business account with Truist. They have given me no problems.

I don't know what happened but in the past Chase was a really good bank to bank at. This bank now isn't for their customers anymore. Chase has implemented new policies that you need to really read when signing up for this Bank. My account was closed for no reason and their new policy states that they can do that without a reason. I've been with this Bank for over 3 years and I rarely use it only for my direct deposit. Now all of a sudden chase the size of just close my account without informing which causes now need to be late on my bills. Now I have to go and call to redirect my check for no reason. This thing isn't the same anymore. This really screwed me. So pretty much Chase can bully you now and do whatever they feel like they can do when handling your money now. When it comes down to money there should be a reason for any transaction closure in that matter to be disclosed to the account holder.

I called the bank and they resolved it immediately which I was very surprised by. Chase is still good bank.

All I wanted to do was apply for a credit card so that I could transfer my other credit card balance. The branch that I called at 4 different times does not answer. Customer service # could not understand that I didn't have any services through Chase. The person I spoke w/ forgot why I was calling within one minute. I was transferred to yet another dept that was automated that would not allow me through without typing in my acct # w/ Chase but of course I couldn't because I don't have any existing accts w/ Chase to begin w/. I hung up. If this is any indicator of how they treat new money, what could they do for me as a client. Complete lack of customer assistance. Nobody seems to want to help or listen.

This is the second time while having my high limit card that Chase has locked my card for a week because of a high payment amount. Customer service person said it's locked due to security flag and can not be unlocked. Then after being put on hold, I was told it would be 50 minutes of hold time to talk to a supervisor. What a joke. Do business elsewhere, where they actually WANT your business.

I have never had any bad experience with Chase Bank until I called customer service last week and today. No service at all, and no respect for the customers. I do not understand why they pay them if customers have no service at all.

Chase is the worst bank I have ever had. I had to close out my account because of “suspicious" activity, even though I confirmed the activity was not fraud. I told them the only reason I had a Chase account was for work, and that I would be having multiple transactions in and out of the account. The customer service is terrible. The people that work at my branch were very nice and helpful but as far as the actual customer service people you call zero help any illiterate. I told everyone I know about my experience and recommended anyone thinking about getting a Chase account don’t. I have USAA as my main bank account and they are so great. Have never had any problems with them ever. I highly recommend.

The guy name Juan ** (Chase Banker) trying to kick me out at 4.55pm in very arrogant way. I was there earlier at 4.20 and the lady banker want me to wait but I left around 4.40 to drop off my daughter for her math tutor very close by. He stopped telling me to leave after I took a video. I wish I can attach the video here.... Never experience this kind of treatment in my life. I think I am out of Chase bank for good. My blood is boiling, my tone is high, I can get stroke from this kind of treatment. I will report to many more medias and tv.

I can't get through to Chase at 7:45 pm (California). Not even the 24 hr. number to report fraud. I don't know how to get a hold of them. I call and it says call back during normal business hours, so where's the 24 hour help? Like everybody else these days.... NON EXISTENT.

Called customer service because the app was showing zero dollars accrued in the CD I'd opened 2 months prior. Spent 45 minutes being tossed between customer service agents, and being told that there was nobody in the history of Chase that knew how to fix an app. Two customer service agents said completely contradictory things (1 saying I should have interest, the 2nd saying I shouldn't).

Chase Bank has done everything in their power to keep me from MY money from flagging debit card transactions to locking up my account to putting a 10 hold on a cashiers check. They don’t care about you.

Open a checking account at Chase Bank and they don't give you checks. They will automatically remove $144 per year if you don't meet their free checking criteria. I had the account for three months and there was a major security problem. I closed my Chase accounts today. Don't bother with this bank. If they don't like what you're saying about them, they'll hang up on you at Customer Service.

I used Zelle through my Chase app to pay my rent on Oct 2nd, it inadvertently went to a business, I contacted the bank as soon as I realized my landlady didn't get her money and then contacted the business, they admitted it wasn't their money, I even have text messages from the business stating they were going to return the money, it's now been almost a month, my bank won't help, said they have no responsibility and when I try to contact Zelle I can never talk with a person! So I'm out 1300.00 and seem to have no avenue to get my money back. The people at Chase are so rude, uncaring and unprofessional. Don't put your money here if you ever want to see it again!

This bank is NOT for the people. Customer service has hung up on me multiple times dismissing my concerns each and every time. They will nickel and dime you. They will at each corner charge you for EVERYTHING. It's cheaper and less stressful to NOT do business with them. You're better off elsewhere. You will not be heard. You're just a dollar sign waiting to be taken advantage of each and every opportunity they get. RUN AWAY!!!!

Chase Bank is terrible, I deposited a check twice and they hold it for 10 days. Now I am afraid to deposit more checks. It was the worst experience I had with a bank, so I will proceed to close the account.

Chase is the worst bank to deal with. Calls get transferred to South America where people answer calls when working in the kitchen. Or to someone who can’t speak English. People speak over you. Terrible. Wish I did not have to deal with them.

This bank is just garbage. There are so many things in place that takes money from its clients. Insane overdraft and atm fees. Many banks don’t do this anymore or offer something to keep money in your pocket. Not Chase! I’ll be finding new accommodations for my money. Somewhere safe where I’m not being nickel and dimed.

Due to some fraud charges on my account I requested to have my card turned off and reissued. I was told that a new card will take 5-7 business days. Well that turned into 3 weeks. I went into my local branch to conduct a withdrawal since I did not have a card to access the ATM. I explained to the branch rep that I've been waiting for a card for over two weeks and that I would hate to leave Chase due to such an inconvenience. The branch rep proceeded to tell me and I quote "We cannot force you stay with Chase, but I understand if you decided to go elsewhere". I wasn't aware that Chase customer service reps were trained to be so unprofessionally insensitive. Furthermore, the rep attempted to reorder me another debit card to have it delivered within 2 business days. Needless to say 1 week later I still had not received my debit card for a total of 4 weeks.

Tried to log in to my accounts and was told to call the bank. My accounts had been frozen so when I got ahold of a bank employee. I was informed that my accounts were frozen. Because there had been fraud detected. And they no longer wish to do business with me. That is a joke coming from a bank. Aren't they supposed to have your back when these things happen? Not treat you like the criminal. My car insurance was canceled, my rent was late and I had no access to my account to even try to figure this out.

I must be a guinea pig. I spend hours and hours and hours every year between Chase and other banks regarding payments to health insurance. Why? I don't get paid for going thru my accounting over and over and over again.

So I do a lot of buying and selling land and do wire transfers and multiple things at the bank. Well the teller felt rush with the first transaction. And only one other customer walk in. She messed up my deposit by 10k. Long story short, my credit card bill was due on a 11k that I was paying of with that deposit and I find it was a mess up at the bank -10k so I had to pay the interest $289.00. Bank manager said he will escalate. A week later I get a call Chase be very vague about my complaint. Just saying they're sorry for the 10k screw-up and I said, "And what else?" She said that's all she's got. I said, "What about that interest charge I'm getting hit with?" And shes says, "Oh I see that here." And I'm like, "Yeah that's the reson for this complaint." Shes like, "We don't pay 3rd parties." And I said, "This is no party and I will close all my accounts."

Do not bank with this company. There have been several instances where money that was supposed to be transferred was not. They have also held my money for 3 business days while I did not have access to it.

Very frustrated with this bank. They charge you a $30 fee to put a stop payment for a fraudulent charge. And if your debit card account is compromised agent suggested I have to go physically in the bank to notify them. If not, I would have to fax in writing. Seriously?! so frustrating. I will be canceling my account ASAP. Bank is a headache and furthermore their app is clunky and not at all user friendly.

I've been with Chase bank for over 20 years and 2 years ago I opened a business account with them and today after I called to see why I'm not getting any deposit from my daily sales. They told me that they decided to close my account after 2 years? Really?. How come a bank that they pretend to appreciate and support small businesses can do that?

Chase Bank pulled inaccurate credit information from a source not related to me either at the present time for the credit pull or ever in history. Chase used inaccurate info unrelated to my financial profile to base decisions on my account with Chase. Chase refused after hours with customer service to fix, admit, or take responsibility for the fraudulent activities on my account. I was able to prove the inaccuracies and this did nothing to sway Chase to solve the matter. I would recommend not trusting this bank with any of your finances.

On 10.09.2023 I went to open an account at the branch of Chase Bank 4225 E Towne Blvd, 01 Madison, Wisconsin 53704. Mrs. ** was very friendly and helpful. She answered all my questions without getting bored and helped in many matters. I have never met such a helpful employee in any bank before. I wanted to thank him again from here.

I woke up this morning to a letter that Chase would be closing all my accounts. The letter is date 09/27. It arrived at my house on 10/07. The effective date is 10/26. I wasn’t even given a full 30 days notice. After 3 calls I am no closer to finding out the reason why. They are refusing to share the reason. I did some investigating on line and apparently I am part of a “DUMP”. So basically Chase computers run an algorithm that makes a determination as to whether or not the computer thinks you are a good customer for Chase. Apparently the computer does not like me or my family.

Had a great experience and smooth transaction. The team was so helpful and knowledgeable. They did everything to get me the best and I am always thatnkful. Highly recommended. A++++++. Great Bank great employees.

Chase bank is literally the worst bank I’ve ever dealt with. Their customer service and customer support is even worse. This bank should be ashamed at how their employees in “America” I mean India treat us. They literally cuss you out or just hang up on you. I waited a year and a half for a settlement. Deposited check and they put a 14 day hold on it. The representative told me to deal with it. I’m getting evicted now. They won’t release any funds. Thanks Chase

Been with Chase Bank for 1 year now. Moved from Alaska, had to find a bank, & the sign up bonus was enticing. Plus a friend highly recommended them. So around the same time of the month I deposit 3 personal checks from a family member who writes clearly stating in the "Memo" section what the checks are for, eg rent, utilities, reimbursement(s).

I was banking at Chase Bank and my account had been hacked and there was fraud done on my account so these guys took my money and they say they mailed it. I been 10 days with no money. Cause these people have my money. I can't believe what a joke this place is.

I went through this process now for more than 5 times, every time a check is deposited they put a hold for 7 to 10 Business Days and due to this my business operations are affected. I tried reaching the highest authority to speak to to get the issue resolved but it was so pathetic that I cannot tell. I was told that from same customer I won't be facing this issue on the deposits but when the situation came it went to hold even longer than the first time check deposit.

Today, I dropped by the Chase office on SE 14th st in Des Moines, to get some help with paperwork related mom's estate. I talked to Daniel **. He was extremely helpful and was able to get necessary info. It was nice to sit down, and talk to someone who knew what to do but also could talk cars and woodworking. When I left, paperwork was done and I felt like I just had a conversation with a friend. Thank you, Bob.

They refuse to set up auto pay, and make it near impossible to access your online account to set it up yourself. They charge over 10% of your balance as your monthly payment, even in the thousands. They claim I have had $140 a month in fees on top of my payment. DO NOT TRUST THEM.

My son and I started our business and decided to use Chase. Our 2nd choice was who to use for credit card processing for our sales. Chase recommended We Pay. We set up an account and next day had our first sale, $6600 transaction which was approved. They said will be deposited in our account that night between 8-12. Next day no deposit, we called and they said it’s first transaction and payment will be held up to 7 days. We was not happy but understand. This morning we got emails saying because construction industry has high credit card dispute rate that our we pay account will be closed and take up to 120 days to refund monies, let me say again.., 120 days!!!!

So I thought I was filling out for a loan through Lending Club but they scammed me and it felt like because I was ** the bank employee and manager thought that I done this a personal gain like I was a part of this…. I’m disabled and have health issues and the bank took my money and frozen my account and stated I probably wouldn’t get my money back.... Left me broke with no food and I’m on meds, can’t pay my bills and haven’t eaten all day today…. Chase will never get my business again…

I got a phone call from Chase to call them back regarding a banking matter. Before I called them back, I tried to log on to my account. My account was locked. I called the phone number on the back of my card. To make a long story short, I spent over 3 hours on the phone (mostly on hold), was given 5 different phone numbers to call (one of which was a disconnected phone number) and repeated my information with each of the 10 phone calls I made in order to get the matter resolved.

I deposited a check from my work. Got the funds verified and they still won't release the 7 business day hold even if it clears earlier. Poor customer service. Agent was rude and condescending when on phone.

Opened the debit card for my son without any overdraft agreement thinking if there is no sufficient funds, the card will be declined. But this is not the case with Chase Bank. The balance went to negative and I had to pay off the overdraft. Of cause, asked the customer service and they answer is basically if somebody will still your card and charge whatever amount they want you will be on the hook to pay it because it is "technology fault" . Here is their answer: "We will follow the spending rules, but there may be times when the technology allows a child to exceed the amount in that category." Yeah, good luck with having unprotected debit card account with Chase. Just to make sure I am not making this up the better BBB complaint #**.

I recently had an unfortunate experience with Chase Bank regarding the closure of my account. I was offered a remote job (in this hard to get a job climate) and they paid me with a check that was fraudulent. NOT MY FAULT. Chase shut down my account and then held my money hostage!! I had been with them for over 10 years! While I understand that banks have policies in place to protect against fraudulent activity, my situation left me frustrated and disappointed. They should be more sensitive and look into each account on a case by case basis. Every time I spoke with a rep, they were rude and treated me like a criminal. Did I mention that they still won't send me the money that is rightfully mine?

They want me to make an appointment and go into the branch to answer a simple question. Ridiculous. I'm asking about purchasing foreign currency and if it is available. I do not have the time or inclination to go branch hopping.

I used Chase's Checking account for less than a month, the bank constantly blocked my transfers to Zelle, which created huge inconveniences, as time, money, nerves were lost. Then they completely blocked my Zelle without explaining the reasons, again spending my time going to the office, where 4 people could not explain why within an hour. Then, without warning or explanation, they closed my account, blocking my money and leaving me without a single dollar. Now I do not know how to get my money back, since it is unknown when I will receive my check. They also left me without means of livelihood, because I trusted them and deposited all the cash into the account.

Claims department is so slow, doesn't do proper research, always sides with the vendors and merchants and NOT their consumers and customers. What a shame. Switched banks after 10 years with them. Would not recommend.

I had a credit card in 2017. I had hired a debit service to pay and negotiate my account. I thought everything was fine until Sept. 2023. They report on my credit report as delinquent. I pulled credit report and saw this. I called number and all I got was a recording. So I was never notified and 6 years later it shows up.. It trashed my credit score and nothing I can do about it.

I have had to replace my debit card for fraudulent charges several times. WITHOUT EXCEPTION the length of time required to receive the replacement card is more than 2 weeks even when promised in 2 to 3 days!!!! Absolutely the worst customer service ever!!!!

I went to close my safety boxes. I have moved & drove 5 hours to do this. I had my DL and the document from the DPS stating my license is renewed and expires on such a date. I would receive my new license in 60 days. I also had my State issued CHL which has same picture as DL. You also have fingerprints run through the FBI to get the CHL. CHASE would not allow me to access my safety deposit boxes. Funny how if I had my Social Security card which has no picture on it, I could have accessed my boxes. The Barksdale Blvd branch has always been rude and unhelpful.

I just wanted to make a quick note that Chase Bank was the easiest company with which to deal after losing my brother in an apartment fire. They responded quickly telling me what documents they needed and were quick to send checks for me to deposit into his estate. One thing that was especially kind, is they are the only company that returned to me his death certificate and my letter of Administration. These documents cost money to obtain, and the Letter of Administration was obtained through my attorney, which also costs money every time I need more. I really appreciate that they take the time to return these documents.

On Sept 8, 2023, when I went to pay a bill online, I was confronted with Chase's "New Terms and Agreements". It is 125 pages of scintillating content as one can imagine. You HAVE to "agree" or you cannot access your account online. There was no warning. I mean, even Comcast, a renowned bad actor, gives customers notice of their price increases - which occur 4x year it seems. And they give a summary of the "highlights". Yes, it is also a bunch of baloney, but Chase is so arrogant they don't even try to appear like they give a crap. And who is going to slog through 125 pages of this particularly rancid baloney? I've read a couple of these, not just Chases', basically they say they can do whatever they want, whenever they want, and don't give a rat's ** about privacy. SURPRISE!

One of their employee allegedly use my identity and open up a checking and saving account and took my disability check and lock me out of my original saving and checking account. All this is done over phone. You are not allowed by law to open up this type of accounts over the phone and when I found out about it Chase Bank sided with the employee and said that I didn't exist in their system. I had to fight argue with Chase Bank for 30 days to prove that I was the original customer that own these accounts and the funds were mine. After the issue was resolved Chase Bank made a decision that we should go our separate ways so I made a decision it was best. I did a review with Trustpilot. Chase Bank had trust pilot to suspend my account because they didn't want no one to know what the employee had done.

Bankers in Burlingame branch doesn't deserve their jobs. They take it for granted, and doesn't care for customers. Shameless Bankers should be shown exit doors. CHASE should Give jobs to those who want to do their work and open accounts for customers and not send them away for another day. SHAME. I am planning to close my account.

Recently I closed all my bank accounts with jpmChase bank and I withdrew all the money the same day. It was not very easy, jpm Chase made a few major mistakes with me as a customer and as a person by talking down on me, trying to intimidate me, and by making me feel insulted:

For no reason they suddenly closed my account and wouldn’t give me my money from the closed account, 3 months later still have not received my $2,100. I had just had my payroll direct deposited that day. I had nothing to live off of. Do you think they cared?? Heck no! Not one bit. Worst company in history. Do not trust them with your money. They will leave you high and dry.

I had very bad experiences with Chase Bank. I wrote a check to my other bank for a CD deposit. The check amount was deducted from my Chase Bank account right next day, and I checked on my other bank that I deposited the check to had the money in it already. So I thought everything was ok. However, 5 days later I got a phone call from the bank that I put the money in saying that I got a return check that I wrote from my Chase bank account. I was so shocked, how could that have happened? I have more than enough money in the account to cover the check amount and the check was cleared the next day.

If you go Chase don’t go to the chase in Lancaster, challenger way. They don’t have any experience and they are so rude. When you call customer services to make complaint they don’t care about you then if you push them they close your account for bad behavior. You all ready know. Then don’t cry.

I BOUGHT a Cannon R5 camera body from ** for $760. I entered my debit card info to complete purchase and my Chase account was debited for this amount by: ** Norwood. Cannon USA sells this camera body for much more and I thought it might be a fraud because their company was not listed as a San Jose, CA business as per their website and their phone number never connected. When I could never get in touch with them to cancel the order, I contacted/Chase fraud. Chase fraud told me it was a valid purchase as a tracking number was provided by the fraudulent company showing a delivery.

I had my account hacked today and spoke with reps in so many different departments from fraud to claims. NONE OF THEM SPOKE ENGLISH CLEARLY! For such a large bank if you can't understand and keep having to ask the customer service people to repeat themselves 20 times over and getting transferred back and forth, that's just IRRITATING. HIRE PEOPLE WHO CLEARLY SPEAK ENGLISH, OUR COUNTRY'S LANGUAGE. I've been with this bank for 10 years and it's never been like this. Stop hiring people that we can't understand! Screw diversity, we need understand our bank and money situations dealt with on a more professional level. Clearly you don't care enough about your customers!

Absolutely horrible bank! My father died and per his lawyer I have literally everything I need to manage his affairs. This bank refuses to acknowledge my paperwork and is literally holding my mother's funds hostage while claiming we don’t have what’s needed. I think I believe a lawyer who’s been in practice for over 20 years and a friend who went to a different bank with the same documentation after their mother died, over these crooks! DO NOT BANK HERE!

I had an auto bill charge my Chase acct. for $8.61 on Jan. 01, 2023. I had cancelled the auto pay acct. on Jan. 15, 2023 because I was not going to be in the USA for 4 months. I was unaware of the Jan. 01, 2023 charge. I was billed in Feb. & Mar. for $ 8.61. In April the bill had grown to $8.84 so Chase sent me a letter dated April 18, 2023 advising that they closed my account. I discovered this letter upon my return to the USA on June 25, 2023. Since I had been a cardholder since 2006, never missed a payment and had a credit score of 848, I called and explained the situation to a company rep. who advised he could not reinstate my card or restore my 8,984 points.

A Beacon of Hope in My Financial Ordeal with Chase Bank. Navigating the intricate channels of financial transactions, especially with substantial sums, can often be a daunting experience. An ordeal of mine with Chase Bank serves as a testament to this sentiment. I recently found myself ensnared in an unnerving situation, having initiated a transfer of a considerable $74,350 to a company from whom I had made a purchase. Much to my dismay and bewilderment, Chase Bank seized this transfer, leaving me in a state of heightened anxiety and confusion.

We needed to close our safety deposit box in early August after having paid $125 full year fee on 06/30/2023 at a branch in Plano TX. We asked them to charge us for 3 month's rent and refund the rest of the amount. The bank refused any refund. But a dear friend of ours who closed a safety deposit box at the same bank a couple of weeks earlier and she was already 6 months into her rent was refunded on a proration basis because she had 50,000$ in her account. When branch manager refused our refund, we requested they elevate the matters higher up. We received a call from NY’s client service department and the lady was not willing to hear any of the details. All smaller banks refund portion of money when safety deposits are closed before a year is up. Why Chase cannot be that customer friendly. Irony is that the Chase Bank Plano branch told us that they would be shutting down safety deposit box service but timing was not set yet.

During the age, when the country receive stimulus checks, Chase Bank decided to deposit the stimulus amount into my account. Without my permission the following two weeks they took the money back and when I called, they did advise that they deposited the money into my account. I asked him why would they do such a thing without my permission and they advised they did this to most of their clients! I instructed them that since they overdrew my account that I would not be putting money back into this account until all of my bills are paid.

Initiated an ACH payment to an employee for $42,100 on August 13 to take place on August 14. His account is also with Chase. It didn’t go through, so I went to the Chase branch. After answering several questions to Gavin I was told the transaction was “verified and approved. The funds were released, and the transaction would take place within Monday night and Tuesday morning”. Those funds were destined to pay this employee’s tuition, which was due on August 15. The transfer didn’t take place on Tuesday. I couldn’t leave work, so I started my endless phone adventure. I talked to Mark, who again, after asking me all the verification questions, told me the transaction was verified and approved and the funds were being released that same day.

Only used dispute service a hand full of times. Been a customer for 20+ years. Notice that when I give them the facts of situation I feel like that don't believe me. Really turns me off! Other than that they are good. I guess they can't trust anyone.

My experience with Chase so far is horrible. On 8/11 I deposited my check into chase bank. The check cleared my former bank the same day. On 8/14 the money isn't in my chase checking account. I call chase and a supervisors says that the money is not available because my former bank hasn't verify that the money has cleared the account. I make a three way call, get verbal verification that the check cleared the account, and chase still denied to release the hold on my account. Beware of this bank.

I have experienced my Chase Bank account hacking and total of about $1500 are stolen by Zelle payments within a minute. When I called the bank and reported the incident, all the customer service representatives are extremely rude and their service was very inconvenient. It took for 10 days to investigate the case to give me the money back. Even though they g gave me the money back, 4 days later, they took the money right back saying that they changed their decision because the payment was made within the account. It doesn’t make any sense. I reported the fraudulent activity immediately to stop the payments without my recognition, I was panicked and devastated, but their service was very poor and rude. Very frustrating and no satisfaction. I am hoping they reverse the money back to me. Now I am seriously considering to seek for a legal assistance and moving my bank account to other bank.

You can go to my account and see the multiple calls and visits I made to reconcile the work they said they needed. They would not allow me to use a debit account saying my account was frozen. They don’t follow through. They seem to be more confused than myself.

So I deposited a large amount of money into my new account. They placed a hold on it, which is fine. But when I had a death in the family and asked them to lift the hold, I have been denied by the upper people in the company. They will not release my money any earlier even though I have a family emergency and they have verified everything and it came back good. Seriously thinking about switching banks, this is ridiculous. The hold department and a branch manager try and release my funds but it keeps getting denied, even with my current situation.

I didn’t recognize 75$ charge they put in a claim. I later found out it was for a preorder that I thought already went through. I called and told them. I re bought the preorder. They took the money again because it wasn’t fraud so I then proved I already paid for the item send proof they gave me money back. Today a month later they took the money again and said, "Sorry we can’t refund you more than once on the same transaction." So they are just going to keep my 75$. So I paid for the same thing twice and apparently this is good business practice to them. I’m now fighting Xbox and they don’t have a number for you to call. I am so upset. Just isn’t right.

Chase is currently holding all of my money hostage and refuse to allow me access it. I deposited a check from the North Carolina Department of Treasurer which they have decided must be fake. However, instead of simply calling the Department of Treasurer, they flat-out refuse. They claim they do not have a “verified number” for it and instead not only have put a hold on the check, but on my entire account.

I want to say a big thank you to Mr. Christopher ** for the excellent reception and perfect professionalism in his work. Thanks to the first meeting with him (as a new family in Pelham Village), we understood and believed that Chase Bank is the best bank for the client. Thank you a lot again Mr Christopher ** Chase Bank.

Ongoing frustration with branch and overall bank rules. My two sons and wife bank with Chase. I bank with Banner Bank. Chase ALWAYS put a hold on every deposit; Banner does not. Chase charges fees for my son's account; Banner would not. I tried to deposit some CASH to my son's account as he was out of town and needed help. Chase will NOT let me make a deposit. They quote money laundering rules. They KNOW I am his father. Banner does not have this rule. Chase also screwed over my other son trying to open an IRA - said on the phone no problem. We get there and gosh, oops...they actually can't do it. On April 14th. Unbelievable. A TERRIBLE organization. My family will be moving to Banner.

Just now tried to transfer money between accounts using my mobile app. Had to call CS. First she said it wasn't their fault THEN she admitted it was after she took the time to really look into the situation. So, went to my computer to try there, said my password was wrong. So call CS, was talking to a male, he argued with me an then HE hung up on me without really investigating what was going on. It did happen to be my caps lock on, my fault, which I didn't see until AFTER HE HUNG UP ON ME. Bank somewhere else is my advice.

So I went to Chase Bank. Open an account in my name and my husband's name and in Florida I had fraud done where someone open an account in my name and I have the police to report. I still have my paperwork of where the person did the fraud so we went and opened a checking account because we moved to Missouri and Saturday they close my checking account and it was because of that fraud that was done in my name, and they said they won’t do any business with me even though I can prove that I had fraud in my name.

I was told today that Chase would not take any responsibility if someone break into your online banking account and stole your money if the stolen fund is no longer on the thief account. Chase has zero responsibility and it is you to absorb the loss. The same applies for all chase checks. This is from the lady at chase bank check fraud department! I asked her what is the point of deposit money with chase bank when it is unsafe and she said, "It is best to keep it to yourself!" She also told me the policy keeps on changing. I cannot imagine chase to have chosen such a person to represent chase bank. It is even worsening to have this lady in the claim department! I can imagine nothing will get resolve. Chase might be thinking they are too big to fall and care none of their customers. You will learn when people start moving money out! Better run away from chase or else absorb the losses. They might be the one doing the fraudulent activities themselves!

Don’t believe a word they say. I was supposed to be getting paid every but turns out they put hold on my deposits for up to 10 days and I guess they got tired of me complaining. They shut my account down after not getting paid for 10 days and now they put a 120 day hold on my money making me late for the first time in my life paying rent and not about to pay staff either and their rents. They will destroy your life and your business. Don’t come to them for nothing. They will only hurt you and treat you like crap when you’re trying to find out why every 2 weeks you have to wait up to 10 days to get paid when they claim they pay daily. Lol. They pay themselves daily and then make you wait forever and always giving you excuses of why you have to wait this time. The time this time it edges, never ends and when you complain they’ll close your account and put 120 day hold there, more business destroyer than any type of help to a business.

Dear Chase: June 19, 2023

They making me wait 13 days for my disability check because every time my money gets low they take what I have and put me over withdrawal. I never I had to wait this long for any government check and especially SSI and the people I talk to were some racist.

I am currently in the process of moving to another state, and I am switching banks. I am closing my bank account out at Chase bank. I told them I needed to leave it open until all of my direct deposits got switched to my new bank account. The minute that one of my direct deposits came in to Chase bank They closed my bank account out without my permission and Denied the direct deposit. Now I’ve got to spend hours on the phone with the Military finance department to try to find out how to recuperate my direct deposit for my military pay. Then I’m going to have to contact Social Security and do the same thing with them. I did not tell the bank I was closing my account out yet. They just did it on their own. Now I have to go to all kinds of stuff to try to find out where my money is. I do not recommend this bank to anybody.

I have to call Chase support weekly for one problem or another. I have been a long time 25 years, with Chase. I also have 30 other accounts from various business also with Chase. The problems vary. Today it is Zelle. Chase will not interact with PNC Bank. Chase has a habit of passing the buck. On average I get on the phone and get transferred 5 times. Repeat my story each time and ultimately almost always the same outcome. "The problem is not with Chase" but it is and I have to prove it each time by getting the other party on a conference call with Chase. I waste an average of 4 hours each time. This is the worst customer service and although an huge task and a major disruption of my business I will have to leave if they don't fix this. This all started about 4 years ago probably with offshoring.

Amani ** is a complete liar. She led me to believe she had the buyer completely handled.. and the closing she missed, would surely close on 6/30. Not going to happen.. She blamed the agents for WRITING the contract that was executed on 5/22/23.. that had a close date as BEING Negligent. She risked the buyer's inspection money, earnest money.. the various inspections. He will likely lose it.. and CHASE assumes no reimbursement

My wife and I have been going through this confusion for almost 3 weeks. There was a fraudulent person who got access to her acct. Chase was notified the same day it happened. They drag their proverbial feet every step of the way. They are complacent with the fraudster. They would not allow my wife to change her bank account number. AS my bank did when I had trouble (Credit Union). They just keep sending snail mails with veiled threats and never have offered an explanation nor a solution. Which makes me think they are in on the fraud systematically within the organization. Because if they kept allowing this monster to make claims and reverse charges for bills already paid, and Chase allowed it to stay open for this purpose, then they are in on it and don't profit depending on how much the criminal gets from the reversals.

There was a case of check fraud and they claim to be doing an investigation within a 90 day period, that drugged on for 6 months are more. When it was finally over they place the blame on the bank that gave them the fraudulent check and implied it wasn't their responsibility, after speaking with the other bank Wells Fargo they imply that case should have responded us our money from the allowing the president check to come through the account.

I am a an estate executor for a friend that passed April 1st 2023. Chase has yet to release the held monies of my friend's Down Syndrome son. The family and I have complied with every request of paperwork, including the father's death certificate from 10 years ago. Chase puts nothing in writing but keeps asking for additional information. Despicable, take your money out before Chase holds your money hostage! Zero STARS!

I created a new checking account, set up direct deposit from my employer. I did not receive the bonus! When asked they said this is some pre arranged ACH credit and not regular direct deposit. I have otherwise received bonuses from other banks without any hassle, somehow Chase tried to avoid the bonus with some lame excuse, don’t fall for it.

Club Wyndham (timeshare) charged my VISA (chase bank) on 6/4/23 for a deposit. I called, went on website, wrote a cancellation letter and mailed it certified mail on 6/5/23 to Club Wyndham. I disputed the unrefunded $350 (Wyndham charged) on 6/12/23 with Chase Bank. It is 6/22/23 and they have not refunded my card the $350 or done anything about it. They give Club Wyndham 15 days to hold money interest free. This is unethical and white collar crime (stealing)!

I don't know how someone can like Chase Bank when they have very poor customer service, and violate the customer privacy rights. The level of the service they provide is so low that they are not able to improve anything. Would not recommend this bank to new customers. Too many issues and inconveniences.

The call center and reps were very unprofessional! Constantly was told different info every time I called. They held over $10k of my money saying I wasn't the one who funded the account. Turns out they were mistaken which resulted in a huge delay in my business. I will never work with these losers. Go to US Bank instead! They are way more professional.

Took $12 from me twice when I made a withdrawal. No prior notification. Will be closing account asap. And their drive thru ATM has been inoperative for over 2 months..again no notification. And ATM only gives $20 bills.

I will be closing my account when my paycheck clears, and encourage everyone to switch from Chase. This is the 3rd time a check deposit of mine will be on hold for 7+ days. My employer's HR guy got a hold of Enterprise Bank. They said adamantly that there is no issue to release my funds. Chase is a selfish greedy financial institution. My daughter's birthday is ruined because they are holding my paycheck hostage; I now owe late fees to several services. I spoke today with Chase rep Michael who told me "We cannot request anything with Enterprise Bank, because they won't communicate since we(chase) are not their customer." So I repeated what I had been told by a lady rep the day prior - June 9th(Fri) - "If your funds are not available by 3pm today(fri) then they should be tomorrow morning(today/Sat)".

With a busy schedule, ATMs are important to move money around. Beware, Chase ATMs are not operated by Chase, but by Brinks. Lost $500 cash deposit and Chase said it wasn't anything they could verify. I'll never do another cash deposit at an ATM ever again but it was enough for me to take my business to another bank. Disappointing from a large bank on every corner.

I deposit my checks mobile and I know for sure it only takes 3days for the check to clear and Chase wants to hold your check for 2 weeks and it’s not fair especially if you need your money ASAP!! I would recommend for anyone to open another account to mobile deposit checks such as BOA, BMO, or Huntington your check clears automatically with them and it’s no long wait. Chase needs to do better than what they’re doing and also they need to lower the overdraft fees or charge according how much was overdraft because it is ridiculous to charge someone $34 for a $5 overdraft. I been dealing with this for a long time and needed to make this review because their team members are not bringing anything to their attention to better the company!

In an era of unprecedented technology, Chase Bank has managed to elevate customer frustration to an art form, casting themselves as a tragically incompetent antihero in the arena of personal banking. My experience with them has been so utterly abysmal that it's evolved beyond disappointment and ventured into the realm of the downright absurd.

I continue to receive unjustified 7 day holds on literally EVERY check I attempt to deposit. When being informed of this via ATM, it is literally impossible to abort the deposit. I can not IMAGINE the millions of dollars they make off floating deposits this way. I believe I have identified multiple violations of the Funds Availability Act in their conduct with me. Customer service is utterly useless. I meet NONE of the federally mandated criteria for extended holds. I will be closing this account as fast as possible upon payout of my now ~1000$ held hostage. Certainly, I was informed, only AFTER it was engineered I could not abort this transaction. I'm obliged to wait and hope, but I have zero confidence after holds were put on two $20k checks issued by THEM, deposited with THEM, for what works out to just shy of two weeks, when weekends are factored. ** Chase.

Chase does not honor their written policies on overdraft and will discriminate people who have to use overdraft often and refuse to honor their written limits on the service. I am on SSI and I activated overdraft for those times at the mid to end of the month when I am out of things like food and need a little extra. I stay within their limits and keep my total under 50 bucks over. Because of that they never make any money from my overdraft and feel they have the right to dictate and control my overdraft spending. If I was spending over and getting charged a fee they wouldn't even bother to decline... This has been going on for several months. They are the worse bank I have ever enrolled with and don't advise anyone to open with Chase as they discriminate!

Reading some of the reviews here I now know I'm not alone and I wasn't mistreated because of a discriminatory reason. I can say "I'm happy to know," or "feel better" but those are not the correct intro because no matter how you see it, it's messed up. Who's to blame? Who should be held accountable? What does it take to make things better? Amending EFAA Reg.CC to allow customers to sue in a real court for breach of contract, or for a penalty for the harm? I don't know when was the last time it was amended but it should be based on the advancement in technology compared to when the Act itself was made into law. Availability time frames should be updated.

I have been with this bank for over 4 years. Total of 3 accounts always have a positive balance deposits. 4000 payroll monthly. Total deposit in account averages 5 to $6000 a month. They froze my account because I deposited a check in the ATM that was not endorsed on the back. They told me that the check could possibly be fraud. There's no way that the check is a fraud check. They froze all. My money. Calls. All my credit card.

I needed cash for a local purchase and my wife went to cash a check from our other bank at our local Chase branch. They refused and wanted to place a hold on the majority of it until the following week. She canceled that transaction and I called my other bank to increase my ATM withdrawal limit which was approved. Went to a Chase branch with ATM in the lobby that dispenses up to $3,000. I needed less. My transaction was declined for various amounts and I called my bank to check that the limit was correct. They said yes and that there were no declined ATM transactions on my account. So, I go back in and withdrawal $500. It worked so I tried for another $500 and it was declined for exceeding my limit. Called my bank again and they said I was not maxed out and there were no other declined transactions. This is clearly Chase causing the problem.

My husband and I had a business account with Chase Bank. He passed away and the company we had was dissolved. When I went to close the account, I was told to return with a death certificate, proof we were married, and a photo ID. When I returned a few days later, I sat there an hour while they examined my documents and made copies. Keep in mind, I was listed as an officer of our company and had written checks on this account.

I have never been so unsatisfied with an experience in my life. After 35 years of loyal business, my accounts were closed with no reason provided. I was provided a notice without any hearing nor an opportunity for a hearing. This is unjust and unacceptable.

I opened a checking in April of 2023 and made a deposit with a 6000.00 check. I received my receipt and funds will be available in 3 days then after 3 days funds will be held additional 7 days. Had to go into the bank and physically have them clear the funds with one phone call. Deposit a second check for $3,000 and was randomly selected by the bank to hold the funds for 10 days. I find this completely unacceptable in 2023. They have horrible customer service and treat hard-working people with no respect. I will be finding a different bank to open a new business account and thinking about talking to a lawyer about a class action suit. I will be late with my bills due to them randomly choosing to with my money on consecutive deposits.

Apparently when Chase does not want you as a customer anymore, they "LOCK" your account, without telling you why, and then tell you that if you want your money, that you have to close your accounts (Checking AND Savings!). Regardless of the amount of money IN the accounts, or the length of time you have had accounts at the bank for! Without even telling you why! If I could find an attorney to sue this pathetic excuse of a financial institution out of existence, I would! Chase Bank deserves to be sued out of the financial sector! Do not do business with it!

In November 2022, I purchase a shower, never even thought that it is from China. Seller sold damaged, shower unit. Refused to send a return label, Instruction, and zero communication. I dispute the charge with cheese link Business credit card. I am a client with Chase for 25 years, never had any issue with the Dispute. November 2022 opened Dispute for that matter for $1086 with a Chinese, against Chinese company “sweet home”. I Upload through portal over 100 documents, emails, pictures, that shower had damaged and we had a flood, It’s cost me $50,000 to redo after we remodel, we have to demolish and start over, that’s was insane. It’s took me 7 months to find the Seller address through one Representative in the United States. I made 195 calls. I wrote all representative names. The rest was somewhere else in the Philippines in India, who does not even look at the documents I provided. They believe to a seller Who wrote respond to Chase through Google translate. Chase request, send shower to address they provided.

I made a stop payment on a specific payment in January due to a mistake on a home lender doing multiple payments. I was not told that I would have to call back to cancel all future payments at that specific amount of $2487. So February and March I paid $2500. No issues. April was $2487 and it got blocked. I called Chase and they said they block all payments from Chase at $2487 unless I call to cancel even though I was never told. Every other company I had no issues just requesting blocking one payment or blocking all payments from a lender regardless of the amount so that doesn’t make sense to me. Now I got late fees and a late payment that dinged me 65pts on my credit score. The last agent I talked to even threatened legal action because I said the “situation is **.” And also said too bad for me of my situation. I made no threats so he’s full of it. But I guess that’s how Chase treats their customers.

Chase Bank sent a letter dated 3.18.23 informing me that they are closing my personal bank accounts as of 4/1 "because of unexpected activity on this or another Chase account." No one at Chase can tell me any details pertaining to this activity nor was I given a chance to document, prove or otherwise respond to the security concerns. As a small business owner, I am reliant on my account to auto pay my vendors and while I have other cards, the need to set up new auto pays with over 40 recipients is a huge time sink and incredibly frustrating.

I opened a Total Checking account online and have provided all the necessary details while opening it. Bank never reached out to me neither sent any mailers that physical verification is required after opening account online. After almost 7 days, I received debit card to my postal address as expected. When I went to activate the debit card, I noticed that my account is blocked/restricted. After reaching out to customer service they asked me to visit local branch for physical verification. I immediately went ahead and scheduled an appointment and submitted proofs.

My bank got closed for no reason and they told me that they decided to end their relationship with me. They are rude and denied to tell me the reason. Good thing I figured out early and got a chance to transfer my money out soon enough. I don't think they will survive for another 5 / 10 years for low-quality service like this. I felt relief after reading all those comments as I am not the only one that went through ** with Chase.

This bank will put a hold on your checks deposited for no reason whatsoever. And not just for a day or 2. I was told my money would deposit in 2 days, and on that day I was told it wouldn't deposit for another 7 days. When I asked what the hold was on there for they had NO GOOD REASON!! Talking to a manager named Mark, did absolutely nothing but help me decide to close my account. He refused to give me corporate's number and said he would transfer me to his supervisor and then placed me on hold for OVER 40 MINUTES!!! I'll be glad when this bank goes bankrupt like the many others before it!!!

I’ve been banking with Chase for over 10 years, I’ve deposited 2 checks from a settlement I’ve won & they’ve decided to restrict my whole account for suspicious activity. When all they need to do is contact the bank and client for verification. They have made my days very stressful and I would never do business with them again or recommend anyone to do so. Their customer service is inexperienced & very unhelpful. It’s really a headache when you can’t have access to your own money for their lack of experience.

Never do business with them. I have been a customer with Chase Bank for more than 10 years, and out of blue one day they have frozen my accounts and my ability to use my own funds. No one seems to know why and they are also not letting me close my account and transfer my money to other bank. THIS IS SO MUCH OF HARASSMENT. Very irresponsible bank with very poor service. Would never recommend them.

I've been a Chase customer for 10 years. I have 2 Chase credit cards. In July I opened a business checking account to get the $300 sign-up promotion. I opened the account online, everything went fine, until 3 days later when I was not able to log in to neither the business checking account nor the credit card (personal) accounts. They were all locked due to "suspicious activity". I called the 800 number to get it resolved. Customer service worked on it for close to 30 mins but they were not able to resolve it. They told me the only way to fix it is by going to the branch. So I went to a Chase branch and after wasting another 30 minutes there I was informed that the business checking account was already closed and in order to unlock my personal accounts I have to submit a utility bill that shows my address. This has been a very disappointing experience for me. But I moved on.

Honest and dependable service. A solid choice in these uncertain times. Excellent credit services. I left my small town community bank for solid ground. JPMC supports local business. App has complete financial services and great educational material.

TERRIBLE, TERRIBLE, TERRIBLE in every way. $7000 was stolen from my Chase Deposit Account by and UNAUTHORIZED criminal in December 2022. I was completely incapacitated and unable to contact Chase NOR WAS I AWARE OF THE THEFT until I reported it. I was never given a temporary credit despite having been told I would get one per their policy. I have spoken to several agents of this bank to include about a half dozen executives and the CEO himself asking for help in understanding why my claim was denied stating that it was found to be invalid. I provided solid unimpeachable proof that I could not have made those withdrawals and they STILL said the claim was invalid, that the criminal just gets a $7000 gift.

I acquired a Chase Account in Feb 2023. In 2 months, my account has been frozen TWICE!!! Without any notification. The rep didn't state why my acct was frozen. No time frame when my acct will be released. Chase froze my acct with only $41.37 available balance!!! Chase didn't even contact me to verify me and my transaction history-just froze my account. This is unacceptable!!! I only had Chase for TWO MONTHS!!! I'll NEVER bank with Chase Bank AGAIN!!! EVER!!!

Whatever verification practices they changed in January makes it a hassle every time you want to log in now, after 2 deaths in my family, during the grieving process; they have made it a complete hassle to deal with. Can't even log in now, so I just stopped paying them after getting my own Cancer diagnosis.

I literally told them I fell for a phishing scam online. It was raining hard for a couple days otherwise I would have gone to a branch and changed my account numbers right away. I even said there will be a possibility of 35 dollars being taken from my account, but they approved that bogus check anyways. The added extra questions and pin I added did no good to protect me from being phished. Keep in mind being proactive about identity theft does nothing. Even if I said It was compromised earlier until theft happened the bank still would have been reluctant to change my account number. Either way this is an inconvenience since I know nothing will really be done and the idea of a bank still existing is all suspect.

I have been poorly treated due to my racial background. Chase bank I would say worse bank I have ever been with. They treat their customer very poorly especially when they know you are not **. I give special treatment to a customer like them, but good luck if you are not **.

Disappointed in the service I was provided by Chase, I provided all info requested of me, and I Found many unauthorized transactions posted on my account from Amazon. I have never linked this card to Amazon. I provided email evidence from myself and amazon explaining the fraudulent charges, Chase brushed me off because they don't want to honor their zero fraud liability. Shady bank. Beware.

Chase bank saved my money from many trouble sellers on online. They always protect me from being robbed. Thank you for being loyal and providing the best customer service to me. Thank you Chase! Thank you!

I had this Bank. I started in Indiana and remain my bank in Ohio. It was only a savings account. I got my tax return through my savings account 3 years in a row. Spring of 2023 I go into Chase Bank to make sure my account is still valid. They shut my account off without even notifying. They are definitely for the poor. They take $5 out of your account every month if you have under $300. This is discrimination. I don't like this Bank morals.

I visited Tulum Mexico in December and it was extorted by the Mexican police in the pharmacy for $4000. I stated that it was fraud since a gun was literally put to my head and Chase still paid it. I was under duress and I did not approve the charge. After reviewing Chase Bank allowed it. I have no itemize list. I have no receipt. I have no invoice.

On Feb. 23 I opened an account at Chase Bank Monroeville. The certified check provide sufficient funds to open the account. Chase has held my money for nearly 3 weeks. They bounced numerous checks. Idiots.

10/6/21 IRS deposited $1400 to a account at Chase in Tampa Florida that doesn’t belong to me. For the past year I have been trying to get this straightened out. Today is the day I sent out 4 letters to IRS and chase. Makes no damn sense! The paperwork that is suppose to be filled out can only be done by chase and it’s fill in the blank. Customer service people suck. They do not listen or try to listen. They do know how to transfer a call. That's about it!!!! Never have and never will bank with them!! Account-**. Has my $1400.

I’ve been dealing with Chase Bank auto department for like 2 months and no help. Speak with around 10 different people and every time is a different story but no solution. Worst bank ever. Worst customer service ever. All they do transfer because apparently any department handles the request. I’m asking a form from the bank of my auto loan to submit an application for a veteran's benefits and no one's no nothing. No department knows nothing. Worst customer service ever.

I previously had an account with Washington Mutual that transitioned into Chase years back. I've always kept a substantial balance within our account which had benefits of free wire transfers and cahiers checks. When the transition occurred Chase told me that there would be similar services. When I've finally needed help with a simple wire transfer after them having over tens of thousands of dollars vested in my account for years they are not able to help me with a service that was always complimentary. Very sad, and will transferring my funds to a credit union that actually cares about keeping its customers. Unfortunately, I guess there is no benefits to loyalty these days.

Completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me ... they told me they WOULD not do anything for me! Great customer service EVER...

It took me three people to talk to with three different stories, in regards to my escrow account I made a payment on error on my part and they wouldn't give me my money back, it's in escrow. It's February and she told me I'm due for my analysis in May. So I told I would wait til may. She said I had to do it in order to see what they could give me. NO way they have my money and won't give it to me. I would not do business with them.

Chase Bank hires young inexperienced staff in their risk department, with computer generated transactions to flag - in other words for no reason a transaction can arbitrarily be pulled, then rejected by a kid who has no knowledge of business, no firm protocol or criteria to follow, and can easily do great damage to your company. I had a $1800 transaction on 2/17/23 which was flagged; they asked for copy of invoice, I sent it; they rejected the transaction. Later a supervisor read the 'Specialist''s notes, which said he didn't like the 'Format of my Invoice.' Meanwhile the new customer moved on to a new company. Chase singlehandedly can destroy your business!!!!

If negative stars were an option that’s exactly what I would have selected. They denied a dispute of an obviously fraudulent wire charge (it was sandwiched between 4 other fraud charges and I have never sent a wire transfer in my life). Nothing was done the first two times I called them. It took a third hour+ long phone call to get anything done about any of the charges. I haven’t had a debit card in over a week and half. I have filed a police report regarding the fraud and Chase now has complaints with the BBB, CFPB, OCC, and my state attorney general. I will be getting a lawyer if this isn’t resolved. Moving my money out Chase AS SOON AS possible. This company, their tactics, and their customer service is an absolute joke.

If I could give a minus star rating I would. Very unprofessional, hold monies for no just cause causing your account to go into overdraft, charging ridiculous fees...I am very disappointed and downright pissed at Chase Bank. I deposited a $4k check via teller into my account. This check was from home insurance company for property damage I sustained 2 months ago to my home. The teller did not tell me that they would hold the check.

Decided to try a new bank and I wanted to try Chase after all the good reviews I saw about them. I can tell you right now this has been the WORST experience being a new customer. My Employer gave me a check to deposit. After Chase already put their stamp on the back of it the teller told me it would take 10 days to release it. I explained this is for my rent so I don't get evicted. They gave the check back to me and placed another stamp on it that says did not deposit. So according to them it's still good and was informed I could go anywhere else to cash it. That was wrong, no one else, not even the issuing bank would touch it. So I called Chase back and was informed to deposit it and the funds would be available in 3 hours.

My debit card was canceled because someone tried to use the number fraudulently. Chase has not, because of policy, replaced my card. The policies they cited were I made an recent address change AND they will not send the card to one of their branches in the State where I am. I am traveling. I am a female, senior citizen traveling. Chase is sorry, but they can't help me. My situation is not cookie cutter and they have no plan for how I can have access to my money. They are however very sorry.

I was called by a woman from an East Indian call center to say Chase no longer accepted my $1650 reoccurring account transfer from my Credit Union. The same transfer I have made every month for 6 months. Incompetent wastes of corporate life. Because of your ineptitude I will now be closing my account. Congratulations you incompetent morons.

I had banked with Chase for 20 years and had never had a problem until I had fraud on my account. I received a call from someone claiming to be from Chase Fraud Department after responding to a text message about a Zelle transaction. They said since the Zelle transfer was fraud. They would need to close the account and open a new one. I proceeded to comply with what the caller told me to do to open a new account. They initiated a wire transfer to a new account with my name and as soon as the money went into the new account, the wire details actually went to a Wells Fargo account! Chase says since the online credentials were compromised (I never gave them to the caller). The transaction was considered a scam and not fraud and they would not help me get my money back! So very frustrated. If you want to protect your money, bank elsewhere.

Chase bank no longer has a customer service. I was going on vacation when I noticed three fraudulent charges on my checking account. I called Chase bank who told me they were closing my debit card and would send a new card in 10 days. I went on vacation without my debit card, unable to make purchases. When I returned 10 days later I still don’t have a debit card. I called Chase Bank again speaking with Brenda, who was a representative. Apparently when I called 11 days prior the person I spoke with did not do what she said she would do. As a result, the three charges totaling almost $300 was still taken out of my account. Chase bank no longer has customer service. Go to another bank if possible.

They are discriminating against me because I am disabled! I was applying for my first Disney Chase card and they have all my information (including SSI) but they are refusing to give me my card because I am disabled! I have Amex and Capital One and never had I had issues. So obviously, I am terminating my application since I was treated like an idiot when I called them. Not cool Chase! I will never apply for another Chase card nor recommend Chase!

During a visit to 6240 South Central Ave in Phoenix, I was disturbed by the scrutiny and body language directed towards me by the allegedly sub-contracted security guard. I had been hassled by this same security guard at a Circle K, months prior. On February 6, 2023, I returned and addressed my concern with the branch manager. I closed my Chase account for $112,660.18. I showed the branch manager two other accounts at other banks that were close to the $250,000.00 Federal Insurance limit. I showed the branch manager $85,000.00 in gold bullion that I intended to sell to a friend. I was planning to deposit those funds in Chase, but I felt unsafe due to my evaluation of their hired security.

Chase Bank, Glendora, Ca.; issued four cashier's checks, $1,000 each. Checks are valid for 7 years as listed on the face of the check. Checks are 6 years old. Chase REFUSED to cash checks; saying 'stale dated' as their excuse. "Stale Dated" means an account not used for three years where Calif. Law requires Chase to turn over the money to a specific abandoned account, in the state of Ohio.

As a single mom, going through a divorce, I had been using Walmart's Green Dot Bank for the past 10 years. Now that I have built up credit for myself and things are going well for me I decided it was time to get a real bank account. I saw an ad about Chase offering $225 to new customers. So I opened an account online. I changed all of my AUTO PAY bills to the new account and changed my direct deposit to start next week. I then went on the Walmart MoneyCard website and transferred the majority of my balance to the new account. I also started a fraud investigation on my Walmart account for a few fraudulent charges that had shown up on that account.

Chase did call and apologize and said the information the employee gave was incorrect. The employee should've stated that deposits are available in two business days except in some circumstances it's seven business days. They said they will be making sure in the future employees give out the correct information. It did not help our difficult financial situation the incorrect information caused. They still could not speed up the release of the funds from the check even though this situation was a result of their incorrect information. I've updated my rating by one star because of the apology.

For decades we've had Chase credit cards. Never had a major issue. Call for help and always got it solved. Recently I got one of those cash offers to open up checking and savings accounts. I debated if it was really worth but thought paid to try it at least... No it's not. It's an incredible hassle to meet the requirements, minimum amounts etc. Tried to do it online but for new accounts you can't do what they ask online. They make you visit a branch. Called support 3 out of 4 were eastern women who would not listen, kept repeating the scripts they get. And rude. No solutions. Once the requirements are completed I will be closing those accounts. Support, service and system is horrible. Jamie's worth billions now. What does he care.

I got paid today, but still haven’t received my check in order to transfer funds to a negative balance of $356.50 and ALL of my accounts have been restricted because of that. I have bills to pay and have an account with a positive balance yet THEY FROZE ALL of my accounts?! Insane and having to wait until February, and my paycheck will not arrive by then due to all the frozen accounts. I called customer service twice and they told me I have to wait until then, but I can’t even deposit or add money to the bank because THESE ACCOUNTS ARE RESTRICTED?! It does not make sense whatsoever… Having to wait until Friday to speak to a representative who is overseas, this is ludicrous and I am livid.

@Chase So I signed up with chase and been using Zelle almost every day for a month. Most of my zelle transaction comes from my father in South Korea. I was able to save some money before coming to Las Vegas and kept my funds in a Korean bank which my father has access to. Every day he sends me a little by zelle from his bank navy federal credit union. So just recently he sends me a good chunk so I could pay off my ticket that I totally forgot about. However this one particular transfer I never got it. All the other transfers been done by real time. This transfer shows ACCEPTED!. Which means they have the funds.

My father passed away 5 weeks ago and had a teeny account with Chase. I went into my local branch to collect along with an original death certificate. They directed me to another branch. I went to that branch today with the death certificate, my SS card, a piece of mail, my Medicare card, high school ID, college ID and health insurance card. They would accept none of those. They will only take a passport or non driver's license. As I walked out I made it clear that my father had accounts in far greater sums, and all I had to do was mail in a death certificate and the accounts were transferred to my name. I would never do business with this bank ever again. I am working far far too hard just to collect a paltry $ 333. Boo!!!

Worst customer service EVER!!!! We needed some documents notarized, so we made an appointment at the branch my husband goes to every Saturday (my husband has been a loyal customer to Chase for 15+ years). I left work 4 hours early because they had limited time slots to notarize. We show up at the bank and are told that 2 NEW customers just walked in and are ahead of us (there were 2 families sitting in the waiting area), and we need to wait 30+ minutes to get our signatures notarized on 3 pieces of paper! So what was the point of making an appointment?! Why weren't they told to wait 10 minutes? I will be removing my name from all accounts at Chase and will NEVER consider returning!

In May 2022, we paid an invoice via on-line bill pay through our Business Chase Bank account. The check was stolen out of the recipient's mailbox, altered and cashed through an online ETRADE account. Once we realized what had happened, we filed reports with the post office, police department and CHASE. They said it could take up to 45 days to resolve.

Hi everybody, my name is Jhonatan **. I want to share my nightmare experience with Chase. Chase Bank not only left my kids without Christmas present, I lost a whole week of work because of chase. I'm talking about $1250.99 to be exact missing for my rent, I'm paying lates fees money from my pocket that didn't need to come out. Today is January 12 of 2023 I haven't pay my rent. Why? Because the week I lost of work because of them. So on December 16th I deposited my check thru mobile as usual every Friday or Saturday, same company, same thing every weekend. Not even when I opened the account they put any check on retention. Well this guys decided to put my check on retention until the 28th of December 2022 from December 16th. By law banks gotta give $225 from our checks available and they can put the rest on retention. But noo they didn't give me a single penny to use.

I visited a Chase Bank at 205-32 Linden Blvd Queens NY. I needed to add my name to an account; a banker came to me and others and said it's recommended to make an appointment. But in any event we will be seen I was told by the banker to have a seat: there were 3 customers waiting including myself, that had no appointment. I sat and waited for over 2 hours. The 2 customers were seen, the doors were then locked and I was told I have to make an appointment after waiting for so long. I was the only one not seen. They acted like I was nothing. I am a customer with more than 1 accounts at Chase. I am disgusted and strongly believe that in certain neighborhoods customers are treated differently.