Chase Bank Reviews

I tried to send a wire transfer and the incompetent staff did not listen even after questioning what they did regarding the currency type. I went back for them to correct to which they said “no problem” but instead took more money from me and I am out almost $600. I tried to get the money back but they refused as well and they wasted months of my time with this! I will be taking my personal and business accounts elsewhere and will not recommend them to anyone!

Rude customer reps for Chase Premier Business Checking have hung up on me, put me on hold for 45 minutes, told me if I don't shut and listen to them they were going to hang up on me and then never told me why one deposit of a certified check was held for 10 days when just the previous week a check for the same amount was cleared the next day for check written on my previous bank. Secondly, they oddly held my BillPay payments. Yes, checks I was sending through my account they held up. When I called to find out why I could never get a clear answer. Plus the call center is the rudest I have ever encountered. We have all of our accounts linked and pay some bills that are in my name and some in the companies' name, however, unlike Wells Fargo, there isn't an option to change the name on the check being sent. I think that may have been the confusion, but no one would ever really say.

I was scammed $250 on Zelle, I contacted Chase and they took the details and said they would contact zelle and file a claim. 2 months later I call them again and they stated that there was nothing they could do. Why do they offer a service where there's no protection against fraud?

Over the course of 5 months, someone used my ATM card and PIN to withdraw small amounts of cash from a non Chase ATM in my neighborhood. Because the amounts were small, I did not realize this was happening until there were several withdrawals made totaling $424. I reported the withdrawals to Chase as soon as I realized what was happening within 60 days of the last incident. Chase reversed the charges. About a week or so after, I get a letter from Chase saying they had conducted an 'investigation' saying due to the fact the pin was used right the first time and geographic proximity to me, that they would not honor the credits and reversed the charges. I called to speak to a manager who accused me and/or someone in my family of using the card. I filed a complaint with the Consumer Financial Protection Bureau.

I have been a customer with chase for over a decade, and while they have never offered an abundance of perks for banking there, they at least offered a few niceties, one of which was being able to report fraud through their banking app. They have recently removed that option, and after having fraudulent charges put on my account, I spent an hour and a half on hold last night before being told over the phone they could do nothing to remove the charges, and I would have to call the fraud department in the morning. I thought I would have better luck going I to my local branch, but I have been waiting here for over 45 minutes while being passed twice by the people working here, because someone emptying my account is apparently not consequential enough to worry about. If you are looking for a bank, look elsewhere.

I am disabled. Over the last 14 months a person who was supposed to be helping me systematically emptied my checking account and maxed out my credit card. I reported this activity to Chase fraud (as well as the police and USPS). Chase's response was to arbitrarily close my accounts without informing me. As a result all my utility bills have been cancelled so I am facing loss of electricity and communication and I am in danger of being evicted, I cannot even buy food. I have tried to contact Chase several times to see what can be done but they have been very offhand and refuse to put me in contact with anyone who can help. If this is their policy for treating customers who have been loyal for almost twenty years I would strongly recommend thinking twice before opening an account with Chase. I have documents to back up the comments I have made. Frank **.

When I changed my address on my USPS account and relocated to my current address I received a USPS moving packet containing several of my new neighborhood’s business advertisements which included coupons and discounts. One coupon was from Chase Bank promoting a $250 reward for opening a new checking account with them. The couple had a promo code to be applied with your checking account application, instructions to set up direct deposit within 60 days and maintain the direct deposit for six months. After meeting the requirements a total of $250 would be deposited into your account. I’m retired on a low fixed income and I basically get my monthly check on the third of each month and after paying my rent, bills and do my shopping I am broke by the fourth or fifth of the month.

I rarely have to go into the bank, but have a little more frequently lately because they didn't fix the local ATM I use for almost a month. I have been a longtime customer and went in to ask if they would witness a paper that would allow me to transfer money to their bank. The witch at the door refused. She didn't say anything verbally I could actually complain about as rude, but her whole tone and attitude radiated contempt.

I had someone call me with the Chase Bank caller ID and pretend to be from Chase and told me my debit card had gotten compromised and my checking account so to set up a new account and $500 of my money to Zelle to setup a new account. They wouldn’t recover the money. Told me “Sorry we can’t help you.” Nice. After banking with you for more than 15 years!

My mother passed away over 2 months ago. Chase put a freeze on her social security check that was supposed to be for the previous month to which she was entitled. I contacted Social Security and they sent me a letter to release her funds to me. I immediately took the letter to one of their branches and they said it would take 3 business days. I waited 7 business days and still nothing was done so I called their deceased customer department. This person told me that it could take 2 weeks to complete. So, I waited until the next week and when still nothing was done, I went to a different branch. I gave the person the letter and she sent it over again and told me she would get back in contact with me once she received a reply. She called me today and told me that the letter that Social Security sent was not sufficient and they needed several other pieces of information to be listed on the letter.

I was hit with 5 overdraft fees because I was charged twice by a vendor. They said it wasn't their problem. Do not make Chase your bank. They are not your partner. They will suck you dry and ask for more.

Chase is a joke. I have dealt with them on auto loans, a credit card and a checking account. In every aspect, they have failed TERRIBLY on customer service and had at least one major shortcoming and mistake in each of these areas. Trying to work issues out with them (that they have caused!!) is an absolute nightmare. I have had to use their branches a handful of times and experienced idiotic tellers (seriously, I told this guy I wanted to reregister my vehicle and he told his boss I wanted to pay off my loan...lol), I have received the answer "uhhh...I don't know" multiple times and it goes on and on. I will be closing all of my accounts and credit card with them. You will not be able to solve any problem that arises with them, and there will be problems....many! Do whatever you can to stay far, far away.

Deposited $30k in checking, wanted to purchase a CD. Sadly, there is a 14 day hold on checks at Chase. Why? It's easy to look me up. I used to work at Chase. I have a Chase credit card (for 15 years). I'm a huge Chase fan and wanted to set up a checking account, purchase a CD and start doing more business with Chase. Instead, I got sent to India to find out why my 14 day hold on a liquid funds check is still on hold. After 15+ minutes of waiting I decided I'd write a review about what it's like to be a small time client of a NY Bank. Thanks. I'll come back and let you know how this ends. But it's a little crazy. They took the money out of my account 12 days ago - but it's a risk? I don't get it. Thanks India.

Do not use Chase Bank, their customer service is horrible and they lie about their services. I obtained a physical check from my employer, (have been getting direct deposit for 8.5 years, this just happened to be a bonus). I checked the terms from the app for taking a picture of your check to deposit and it said that it would be deposited usually within 1 day of request. I thought, "Nice I don't have to drive 30 minutes to my bank", the next day there was an 11 day hold put on my money.

I would give NO stars if that was an option. And this does not pertain to the teller who was working but rather Chase Senior Leadership. Because it all starts at the top. We deposited a check that alerted fraud dept due to the check being out of sequence. Once the check was deemed not fraudulent they refused to unlock our acct despite needing $ to book a flight to go see my mother who has stage 4 uterine cancer. Chase customer service reps are inhuman robots as is their management. They showed no logic, no empathy no compassion. Karma!

For customers who have direct deposit with Chase Bank be aware that they can place a hold on your benefits from soc. sec or military pension or disability if you were a veteran without a death certificate, hold order from soc. sec. admin. or court order and that if they assume you're deceased they automatically void any cards associated with acct. They've placed a hold on my checking acct. without verifying pertinent info. required which in my case took 19 days to receive new card and pin# which prevented me from atm access and purchases for food and gas, etc... After contacting them I have decided to close my acct of many years for I can no longer trust them with my finances. This senior veteran from oregon still alive and kickin!

Worst bank ever. ATMs rarely work and the employees don't care. ONE teller line open. Meanwhile there are 5-6 people in suits sitting near desks laughing it up. When I asked them why they didn't help the customers they said ''We're not tellers, we're bankers.'' Tells you all you need to know about this bank. LOTS of help starting a new account, but after that you stand in line forever for your banking business. Branch Manager, old lady with blonde hair, is something that rhymes with Witch. She could care less if people stand in line for days. All she does is the Business lane of the drive-thru and it's never busy. Stay away. There's good reason this branch gets 2 stars. They treat their customers like garbage.

I have had acct with Chase for 15 years. I would never treat my loyal customer this way. I lost my job so because I didn’t have money in acct they closed my acct. When I tried to reopen it I had to make a appointment that was 2 weeks away. Finally got one opened and had to wait a week for any type of atm card. I have been trying to get my direct deposit going and this has been an ordeal. Now I have been depositing checks for company for 3 months and they just put my check on hold for 12 days. I called and it’s hard to understand when everyone you speak to has a accent. I finally get to a guy that tells me it will clear at 11 pm. I am going out of town today and guess what no money. I have 20.00 in my acct. I have had to cancel my trip. I am so upset I was going to visit my kids and grandkids. But how can I travel 250 miles on 20.00?

I did a roof for a friend and he paid me $15,000 dollars. Sent me a check and I asked the teller when it would clear. She told me 2 business days that was the 14 of October. Today is the 29 of October and not only the check did not clear they closed my account. After about 10 attempts to speak with representatives and being hung up on several times and being told to do different things to rectify the situation and doing everything they told me to do which included getting the maker of the check to walk into the local branch and provide his account number, identification, and llc. Documents to no avail has my money been returned to me. They will not release the funds to anyone not me or the maker of the check. This is outright robbery. The local bank manager is shocked and upset himself and cannot believe the lies and deception that Chase has been doing to me. I can only say one thing the flat out robbed me of $15,000 dollars.

I’m amazed at the interest rate at which Chase Bank provided me my car loan. Although I’ve been a member we for a long time, I have suffered from poor credit until Credit Boos Helpers did an excellent cleanup on my credit. Score jumped 180+ points into 792!

If you’re looking for convenience, Chase may be a decent option. If you are looking for customer service, real people friendly bank policies, business friendly banking, and a relationship that can be counted on when the need is there, you may want to look elsewhere. I’ve been with Chase for 20+ years. Unfortunately they’ve become very inflexible and have lost their founding purpose, which is what led to their growth.

I opened my business account with this bank about 2 years ago and I am closing the accounts today. This bank does nothing for its customers. Their fees are higher than any other banks, their requirements to avoid monthly fees are higher than any other banks, and they change your account features without any notice. At least I have not got any. But the most important reason; the people working at the agency I often use, "Santa Monica Blvd and La Brea Ave in Hollywood, CA", are very unpleasant to deal with. They behave as if they are doing a favor to you by helping you with your transactions. There are never anybody working there, and when you find someone at their desk, they refuse to even speak with you if they are not from the line of business you are there to deal with. Not the type of Corporation I want to support.

Cost me a $9000 car deal because the buyer didn’t realize the bank closes an hour earlier in AZ and he was five minutes late. To top it off they wouldn’t let us do a wire transfer and WE BOTH HAVE CHASE BANK! I hate them. I only have them because they are convenient but I hope they rot in hell!

Zero would be a deserved star for…Zero would be a deserved star for Chase. As one customer/reviewer put: Legal Thief. That's a truthful description. Customer of Chase bank for over 25 years. Retired, moving overseas and put a request for a cash withdrawal. First at my local branch, was ignored with no callback and had to drive there twice in 10 days. All they did at the end: gave me a phone# of Santa Cruz branch - this # is unreachable. Drove there, talked to the manager and didn't hear back for another week.

We have been with Chase for quite sometime. We have 2 checking, 2 savings, and a mortgage with them (for now). I have waited weeks to write this because I needed to remove the emotion from showing in the review.

I have been a JP Morgan Chase private client for many years. Back in April of 2022 Chase Merchant Services filed a fraudulent MATCH against my personal credit. I would of never found this out if it were not for my business Outdoor Elegance Inc. opening a new merchant account with Soft Touch POS & Payments. The Fraud has been cleared. My Quick Books and documentation has been sent over to Chase merchant services in August of this year.

Chase Bank has convenient mobile apps and website experiences for most banking. However, their inability to group personal and business banking accounts together from a 'total deposits/balances' to avoid fees has us paying $15/mo even though we do > $30k minimum balances across all accounts. I also have 3 Chase credit cards that average $5k/month each in spending with the balance paid in full each month for the last 10 years. I need to switch my accounts out of Chase this year because of this nickel and dime-ing me to death.

I paid my rent last month using Zelle, no problem. Tried to pay my rent today and got a message saying I’m limited to only $500. The only reason I opened this account with Chase was because of the higher daily Zelle limit. Their website is still advertising this limit. I called customer service who verified that my limit is $2000 and they said they had a recent system upgrade and that multiple people had complained about this. She said they were working on it and to try again later.

I was a Chase checking and savings until 2020, when someone hacked my accounts and transferred money from my savings to checking and then Zelle, money out. After dealing with being on hold for customer service for hours, on to either get hung up on or told I must have gave my password away or transferred everything myself. Note: I even went to a branch and instead of the banker just looking everything up even she had to call customer service and I waited in the branch on hold for 4 hrs, this was at a physical building.

Chase has proof of a check that has cleared. I have been in touch with the Fraud Department as well as the Executive Branch. With both departments I have given them the documentation they required. Still there is a hold on all my accounts. If you're not a thief you certainly are treated like one at Chase Bank. I have banked with them for years but will be closing all my accounts after this very frustrating unresolved issue.

This is one of the worst banks on the face of the earth. When I first opened my account here in 2012, the customer service was great. You could get thru to a rep within 5 minutes and your issue resolved quickly. Now, in 2022, it is HORRIFIC service with someone from India on the other side of the world answering customer service lines. There have been so many screwups on my account within the last 2 years. First, they let an overdraft of over $6,000 go thru on my account which is insane that I did not authorize. They are supposed to monitor accounts to make sure things like this don't happen. I had to wait over a month for them to credit the money back into my account and resolve this.

Chase has cashed plenty of the checks that I have issued in the past. One of my Real Estate Professionals made the mistake of opening an account with them. Since she is a high producer, she deposited large checks. Apparently, Chase does not know how to handle big checks, so they contacted their antiquated system called Lexis Nexis to verify my company which has been open for over 7 years. The only system they can use is Lexis Nexis. This is the system they use to gather information on companies. They supplied Chase with the incorrect company name and the phone number of a deceased person. Since they can not verify the company, they refuse to release the funds back to their customer.

Worst of the worst in every aspect I've experienced. Other banks will waive $10 service fee the first time your deposit drops below the threshold. They didn't. I've applied for multiple credit cards from different issuers with an excellent FICO/TU score around 780, they were the only one declined my request. The second time I got approved, but got the lowest credit limit. Customer service agent was incredibly rude. I was trying to deposit a check around $1200 and the teller asked me where I got it and some other questions. I answered and asked why she asked. She explicitly meant I might get caught like a criminal. I was so offended and this never happened to me when dealing with any customer service from any organization anywhere anytime!

Ever since my tax bracket changed I have had issues with Chase. This has been a horrible experience ever since I started making a little more money. I would not recommend chase to any of my friends or family members.

I’m going broke and lost my dealers cause of this. They told me they don’t care over 3 times. Cried more than I have in my life cause of this. Chase is too corporate, use a home town bank.

Online banking through Chase for the first time is made unnecessarily difficult by the obfuscation of which SWIFT/BIC you're intended to be using, as JPMorgan / Chase has several, and does not provide a resolute answer through their third party customer service provider, through direct deposit forms, or on the app until you're able to get a bank statement with the correct SWIFT listed. Ludicrous.

I am trying to get a loan on a house and Chase will not send an interim bank statement via fax or email. These are MY records and they make it extremely difficult to access. I have to go into a branch which is 2 hours away just to get a VERY simple record. I cannot even send an authorization of any sort to get this information. You would think being in the 21st century, they would make these things more accessible and efficient for people. I will 100% be switching banks and never recommending Chase to anyone after the purchase of my home is completed in a few weeks.

Chase used to have all our business, but as our needs changes we found: 1) they do not trust their bankers, and will not even allow them to open a new account. We cannot do any new business with them. 2) Their commercial mortgage rates are not competitive. We found they are 50 basis points higher than other excellent lenders. 3) Their business auto loans are impossible to process - it is like they are not in the business. Chase has become so large that they are essentially impotent and incapable.

Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted everything chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check.

About two months ago I encountered a fraud/identity theft issue with Chase Bank. I spoke to 4 different departments within Chase and was confident that the proper issues were handled under identity theft. Wrong nothing was filed within Chase. Since then speaking to different departments has proven pointless and accessing the proper documents to support my claim and enable me to file identity theft with my insurance company has reached dead ends. Chase is at fault as to the way things transpired with the identity theft and the way they issued "reversals" on my account. I have file a complaint with CFPB who in turn gave it to the FDIC for investigation. An independent public firm is also involved to investigate Chase and potentially questionable business practices. My end opinion is Chase does not care in the least about their customers.

Three different staffers lied that I would get credit card bank statements. Each time, they claimed I would after I was merely confirming with them. Also, Chase has a policy where you can't have lost funds recovered that you lose due to a scam if you don't report it within two years. It should be at least three years. I called as soon as I considered that the funds could be recovered, but it had been two or three months past two years.

1002 Brighton Beach Ave. Brooklyn, NY 11235. One of the worst Chase branches in NYC with one of the worst customer service... A Russian speaking representative DENIED my request to help with the banking account issues; and when I asked him for his name, he refused to reveal his information. It is probably time to provide extensive training and/or fire bank employees who fail to provide service... So sad... Blood pressure skyrocketed...

I issued a business check to a person, who had no account. It was deposited into a friend's Chase account, but flagged for fraud. Per the Chase Customer's request, and with him sitting in my office, I called to verify the check. A call back was requested, due to high call volume, supposedly within 23 minutes. 2 and 1/2 hours later still no call back. I finally called again, and after jumping through a bunch of hoops, was connected to the branch manager. She assured me that the check was deposited, but a standard 10 day hold was placed.

I was conducting business and Chase cleared a check to my account, so I thought businesses as usual. It turns out it was a fraudulent check, but chase cleared the money in my account. So I was sending money thinking it was business as usual. Then Chase took the check back and I couldn't get my money back through the fraudulent activity. Now they say it's my fault and won't give me my money back. BUT THEY CLEARED THE CHECK! Like why wasn't it still pending if the money wasn't ready? They screwed me over as well as this artist, and now I am out $2,000. I have never been more disappointed in a bank system. NEVER USE CHASE!

Went to local branch with husband to deposit a check, the check was in my name and I'm not on the account so we checked with teller to make sure this wasn't a problem. We are told no problem husband signs after me this mean he takes responsibility for the check. No big deal ok. Now a local check is put on hold! We call to find out why, I'm not on the account so this is fraud!!!! What? You're kidding right? We spoke to teller in person and told no problem now it's fraud because Chase wants to collect interest on the money I'm sure. Now here I am fighting for my money that I know they cleared already.

Updated on 06/25/2022: I had already written about my experience with Chase fumbling a change of address for over a year which apparently was holding up me getting my money. The NIGHTMARE CONTINUES! I was desperate to have funds wired for the purchase of a property for my daughter whose lease was expiring 2 days after we would close. So not only would I not get the property but where would she live? I literally was on the phone ALL DAY for 3 days trying to find someone who could do something and the answer was "we are working on it." (By the way, Greg who is the man I started with told me that all that phoning might have just slowed things down! He must have gotten calls from at least a dozen people in my regard! I responded that when he blocks my calls, does not call me, does not respond to any of the more than dozen emails I've sent, let's just push the fault back on GREG where it belonged, not me!)

I had the impression that being a preferred customer of Chase Bank one would get better services, so I opened by business account & checking account in Veterans Branch of Chase Bank. I deposited a check in my Business account and Bank put my check on hold for 10 days. I visited the branch and requested to see the General Manager. I was told that she is in meeting & will give me a call back. It's been more than 7 days. I am yet to receive a call from her. I left so many messages for her but never got a return call. The officer Brad who opened my account looked at me in the Branch and ignored me. Most of their staff has no banking knowledge. I myself has worked in bank for 8 years & can tell this the worst bank. Would never recommend anyone to open account with Chase Bank. This bank deserves a big Zer00000 rating .. 1 star is too high was the quality of service they give...

My experience with this Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: **, which narrates that $400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of **, having Account # ending with last 4 digit **. Mr. Michael ** was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system.

Chase changed their consumer deposit agreement on 3/20/22 and did not notify consumers. They do not allow customers to opt in/out of overdrawing their account for ACH/electronic transactions and charge $34 per NSF fee without giving the consumer an option of whether to pay. Customer service (on multiple phone calls) refused to admit bank error and would not escalate or file a complaint. A Retention manager implied I should allow my account to continue accruing NSF fees, and a Customer Service manager encouraged/goaded me to go public with my complaint, as well as seek "legal help if I had a complaint."

Chase bank serves the customer last, they are the lowest priority to Chase. If you have considered using Chase bank, RUN, they will not be a help to you. Any company that has to pay you to become a customer should be an indicator they are not worth doing business. I moved my service over to Regions Bank. They have people that are willing to help, I don’t have to call an 800 number that goes overseas. I can call a local branch. You will never see that with Chase.

I've been with Chase Bank for about 9 years total time and I finally decided to close my account due to the fact that their fraud team cannot tell when you log on to your account with your thumbprint to check fraud purchases, that are happening while you are on your account, that it's really you. The fact that you logged in with your thumbprint to your account will give them so called facts, that the fraud did not happen and you will lose money. I lost a total 1500.00. To me this is a lot of money. So beware of Chase Bank. They need to do more than look at computer activity and your device the criminals used to take the money from your account, to determine if it's their customers or criminals. They can not protect your money.

I was a RECENT victim of online account hacking. Even though a banker helped me tremendously, the claims department slacked and once they took over, it all went down from there. It is interesting to find out that Chase doesn't value customers, nor they really care what you as a customer think of them. When they call you they state: "this conversation is recorded for the training purposes" but one has to wonder, what training really goes on as they show no care, no empathy nor understanding once bad things like fraud happen. Claims department is highly incompetent and executive services only PARTIALLY resolved my claim so I lost some money due to fraud.

I called three times and got two different answers can’t even get My money, but have to wait in a check to get My money.

I have been trying to put a payment through from Zelle. I have tried to pay a contractor for services rendered since 5/12/22. I called the bank the first time, was told I had to answer security questions, which I did. I was then told the money would be placed out of 'Pending" in 15 minutes. I waited, went back to Zelle, tried to pay this contractor again. GUESS WHAT??!! Chase employee lied!! I called back, was told the SAME THING AGAIN!! It is pending, awaiting security authorization, by answering questions! I said, I just answered those on the last phone call!! Now I am waiting for a manager to tell me, WHY I can't put this payment through to the contractor. Money is plenty enough to pay this. Can NOT get an answer to why they have created this issue with my account. I get no answers!!

I have had nothing but poor service from CHASE bank. They would not FAX a request to my pension to have the pension check sent to the chase bank! But they said I was welcome to go to a UPS store across the street. Seriously? I got it done at the grocery store.

My bank account was hacked for weeks. Customer Service at Chase was horrible. They were not helpful. I filed several claims and even contacted corporate office still no help. They could not tell me how my account kept being compromised nor did they credit me any of my money back. I have seen found another bank and plan to file a formal complaint. Why are we not protected against banks when they screw up. I will not stop until I get justice!

Chase Bank is the worst!!!! An agent named Nicole deactivated my account by mistake today when I called to ask if my new debit card had been sent. She apologized for the mistake and put me on hold so she could get her manager to fix her mistake. 3 hrs on the phone and 7 different "supervisors" later. They told me they could not reactivate my account. It will take 3-5 days to resolve the issue. I have no access to my account and no way to get any money out of my account. I'm sorry but what kind of company has an employee make a mistake and they are not able to fix it causing the customer a mountain of financial issues. I'm getting a new bank. I've never had a bank treat me with such a callous mentality.

I had to dispute 2 charges on my card, one was for Booking.com in which they advertised free cancellation and still charged me for two rooms, the other was for an extremely poor repair service I received on my camper. The Chase app had me call a phone number to dispute my charge so I called the number and was connected to someone that spoke very broken English. The rep took very little information from me, didn't request any documentation and then hung up. A month later I got notification that both charges were deemed valid, somewhat to my shock. After I read the reasoning, essentially booking.com lied stating that I had no contact with them prior to my cancellation and that I was just trying to get my money back, the other was denied for reasons unknown to me.

I filed a check fraud claim in October last year for a check that was cash without my signature and no signature on the back of the check, they told me it was cashed by Wells Fargo, but they did not start the investigation until March 1st this year and they're blaming Wells Fargo for the delay, I am in the process of moving all my money from Chase as it does not seem they care if they lose a customer.

I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn’t get a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a branch near me and their systems were down. The next day I go to another branch and verified my identity. Come to find out this wasn’t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing the check cleared.

After reading some positive reviews of Chase Bank, I walked into a branch near my home at 11 am. I had some checks with me so that I could open a savings account. I was told that there would be no one available to help me until 3 pm. Enough said.

What does it take to send a wire with Chase?

On Tuesday April 12th 2022 I noticed that my water bill payment did not go through, I logged in to check my account and everything looked ordinary. I called Chase support and I was instructed to provide an SSA-89. I completed a SSA-89 and faxed it to the provided number coupled with my identity documents. On Thursday April 14th, I noticed that my online account had a message under my credit cards "Your account is locked". I called, I was then told that I needed to go to a branch to complete a SSA-89. I went to my local branch, we completed the SSA-89 and I was told 24-48 hours.

Last weekend I was scammed. It was through Chase and Zelle and Neither will do a thing to help me. I have been with them over 25 years and all the time they say how safe you are and that they have you covered for fraud. Well they don't. If you go inside the bank no one can help you and you are informed to call the 800 number. I did, several times and was told several different answers. Was even told to call Zelle direct which is a lie because I did. If it happens through your bank, Zelle tells you "The Bank" will take care of it. After all the calls, and sometimes transferred 6 times I basically was told, "There is nothing we can do and Too Bad." $1400 Gone and 0 help from the bank. What a shame.

During these last 15 years, how long we use Chase Bank services, I have not met so helpful, scrupulous and patient a branch manager, who works out greatly her job, for the most heterogenous claims of us, customers. Ms. ** merited the highest praises.

Been a Chase Bank Client for decades. Go into the Pelham, NY Branch, see Private Client Biz Employee Daniel **. Right away I knew-- very unprofessional, going out of his way to say NO (opening a biz investing account). One of the most negative, abrasive, people you'll ever meet, discouraging me using anything he could think of. Called me the following morning, said he's denying the account because of some NACIS#, which I've never heard of, and provided no explanation, just hung up. Went down the street to BancAmerica, took approx. 10 minutes to open exact same account--I asked about NACIS, he said "we never use it." Have been a clean Chase Customer for decades, (biz and personal). D ** should NOT be working with professional people- a very bad business attitude. Thomas D

111% interest on a momentary loan?? That is how much Chase charged me for just my most recent overdraft, which occurred at 8:03AM, when I received a push notification indicating that my account was not only overdrawn, but the fees had already been assessed. Less than 6 hours earlier though, at 2:19 AM, I’d received one telling me that my account balance was down to $0.12. So, between those few hours at the very start of the business day (& on a Saturday), my account was overdrawn by $51.25, putting me $1.25 over their new >$50 cushion, then again by another $10, and immediately assessed two $34 overdraft fees.

I’ve had issues with Chase for years, the first time money went missing from my account and they closed the account, it took me 6 months of calling and going to different branches to get my money back. No explanation or nothing. The second time I had to open an account I ended up switching banks. Third time I had to open an account because me and my husband wanted to open high school accounts for our kids, they made me go through a lot of trouble, we sat at the bank for 4 hours because they were accusing me of owing them money from 2014… that’s when my money went missing. Anyway we spend hours trying to figure out how to pay the money since 2 of their system said I didn’t owe anything so they couldn’t take the payment. Now after I transfer all my bill pay and direct deposit to chase they cancel my account again and they won’t tell me the reason.

I deposited a Chase issued check for $8000 at the ATM at 5:15pm into my Chase checking account. The next morning I noticed that the check hasn’t cleared and came to find out that the bank put a hold on the funds and would not release them. I was on hold with the fraud/verification department for 41 minutes and then disconnected. I called customer service back again and they transferred me to the same department where I continued to be on hold. The Chase employee told me that they would verify funds today and that funds would be available tomorrow. I do not understand this!!! The person that the check came from has no access to the $8000 from their Chase checking and I have no access to the $8000 deposited into my Chase checking! I could have had the person pull out the cash they owed me today! This is such a blatant display of horrible customer service! I am so disappointed in Chase. Cannot wait to find a new bank to work with!!!!

Someone committed fraud on my bank account and stole over 35,000 from me and their claims department let the bad guy just walk away with all my money and they didn’t refund me anything. They are the absolute worst and evil. They basically just let some scammer take all my money and didn’t help me at all, I’m filing a complaint with the Consumer Financial Protection Bureau

I have my mortgage, credit cards everything through Chase. I got tricked by scammers saying they were Amazon. Chase shut my account off due to suspicious activity…perfect, so I thought. In a nut shell the fraud department favored with the criminals for 3k. I asked chase over and over after 30 years with chase I have never taken out more than $300 why would I take out 3k at once? They lack common sense and do not believe their customers. This has made my overdraft which they charged me for, missing payments etc. I have removed my saving and credit cards from them soon they will not make another penny off of me.

On December 29th My husband and I left our car at an executive airport that offers free long term parking. After returning from our 2 month trip we found our car had been mistakenly towed and Chase Bank retrieved it from the tow company after 28 days. We were never notified by the bank that this had occurred and we were not at our residence to receive notification from the tow company. Chase Bank refused to tell us the location of our vehicle for 4 days and charged us 2,100.00 to get the car back. When they finally told us where we could pick our car up, we had to drive 4 hours across the state to an auction facility. Our car was scheduled for auction the following day! They Never bothered to call us! We are set up with auto pay and have never missed a payment yet we now have a "repossession" against our perfect credit and Chase Bank refuses to help rectify the mistake.

So I had an account with Chase for about seven years and I always read about how great they were and then I had an issue with a charge that was not mine and I disputed it and they were fine with that. They decided to cancel my debit card and sent me a new one. I went into the bank a couple days later because my bank account showed zero and I didn’t know what was going on so I went into the bank and I live in Aurora, Colorado off of Buckley and Mississippi.

My wife and I had a Chase account for many years. I've been a customer for several decades. We have a very large some of money deposited at Chase well over $300k. My wife went to the branch in Richland Hills, Texas today to cash a $400.00 check. She is on the account, her name is printed on the Chase Bank Provided Check and she had proper ID. They refused to do cash her check with her unless I was physically in the bank. What would she do if I were in an accident or hospitalized? Is this the 1800's where the wife has NO RIGHTS.

I am trying to send a wire to someone from Ukraine. Two days for them to approve the recipient. Now 5 days and the wire still has not processed. One hour on the phone with numerous departments and a visit to the branch with no help. Numerous emails to try to cancel the wire and getting the run around. No department seems responsible.

Chase locks my account every time time I deposit a check or have an external bank transfer money into my account from my boss I work for. It is very annoying and takes up time from my day. I do not recommend Chase to anyone.

I’ve never seen such incompetence on all levels in my life. I submitted a charge for 813$ from Jiffy Lube for brakes that were done and done again 5x times over a month & a half, each time wrong which almost caused me to crash due to brake failure after they had finally Said it was fixed. I spend 1290$ fixing this problem with another mechanic. Chase said they will require the receipts for original pay and for the fix it receipt. I supplied both as soon as I could, although chase gave me the run around due to holidays and then their agents constantly couldn’t fix my issue so hangups and constant transfers (they should have recordings). Finally I made the dispute but it was automatically denied due to being over 120 days or something (the agent assured me since they double charged me and since it was denied their fault chase would no doubt look into it). They didn’t.

I have been a customer of Chase Bank. Recently some fraud was done on my account. I was asked to go to a branch and change my account. I did that. Now I have a negative balance of over -$3000. Was told that The transactions were genuine and I need to pay the $3000. While everything is going good that are the best. But when it come time to help their customers they are rude and refuse to help you. I am going to pay the funds today and close my account. When the fraud department told me that there were fraudulent activities done on my account and to change my account number. Charge me with over $3000 and tell me that the transactions were done by me and is genuine. A lot of crap. Please stay from J P Morgan Chase Bank.

After more than 10 years as a client, paying thousands of dollars in CC fees, the bank is having issues with reimbursement for charges from a fraudulent company. They side with fraudulent merchants not their own customers.

The IT department at Chase seems to have their hands full. Because my profile includes business and personal accounts they are unable to link my new credit card to my account. What!?! I spoke to 4 different people, IT twice and they all told me different reasons. Once they said my social was incorrect, and the next person stated my social was fine and had nothing to do with it. In the end, a very nice representative plainly said, "I'm sorry, we can't do it" and I don't know why. I asked her if she could put in a request for IT to review the case. She said yes but you probably won't hear from them. She suggested I create a 2nd Chase online profile. No thanks. Probably better not to get Chase credit cards. On another note I see you can't use "/" marks on memo in Zelle. I totally remember in the 90s when this was a problem with some data entry. That was a long time ago.

Do NOT bank with Chase. I deposited a large check into my account on 2/16/22. It is now 3/4/22 and my funds are not available in my account or even showing pending. The check has cleared the bank it was drawn on and Chase has had the funds since 2/26/22. I have been told literally 6 different stories about where my money is and why it isn’t in my account. I’ve spoken to customer service, loss prevention, my bank manager, other managers in customer service. I still do not have my money after being given a 7th story today.

We purchased a round trip ticket through Chase rewards last year, 2021, and had to cancel due to covid travel restrictions. Our deadline to use this credit is approaching but when we call to book a flight they were unable to locate a return flight in any of the 3 months we requested, making the credit unusable. 0 flights were available! The alternative they provided is to book a one-way ticket (for more than double of our credit) and then purchase a separate return flight. Several flight options are available outside of Chase rewards. This problem is enough for us to cancel our credit card and find another bank to work with.

Been on hold for two hours. Deposited 3 checks into the bank. Two were bank check from Chase directly from chase into another chase account which chase decided to put a hold on all my deposits to verify their own checks. Why put a hold on bank checks to verify when you're the same bank who issued? Then I been on hold for going on two hours now. Just horrible experience. Wonder if they gave me three checks of theirs if they would mind if I held it for longer than expected time to verify.

I had been a high level customer of Chase for more than 2 decades as they bought out my bank. Anyone with any accounts with Chase is just waiting for abuse. They are the largest American bank and almost certainly THE WORST by far. I am abused by their terrible unprofessional systems every time that I call. They are slow, dumb and so so poorly run. They are over two decades behind in their technology as well. They have multiple separate departments mostly to obstruct and stonewall customers. Their agents (employees) are so so poorly trained and they are precluded from any of the real tools to get problems solved for customers. There is no real concept of customer service as they are all involved in customer ABUSE. I started and ran businesses so I do know any and all ways that they just refuse and fail to even start to try to serve customers. Run away ASAP or it is your own fault.

I sent some money through the Zelle app, I wrote the word "cuba" on the notes for my own record. JPMorgan Chase Bank blocked those funds from being deposited to my friend's account. And now it seems impossible to get the money back. I filled out a form with my bank to dispute it already, but it has been more than 60 days since I made that transaction, so my bank cannot do anything about it from their side. I contacted Zelle and they informed me the same thing! So now what? This means that chase is pretty much keeping my money and I lost it?! How does that make any sense? I contacted Chase headquarters and the representative told me that I had to contact my bank, WHICH I ALREADY DID before calling Chase! This seems like money being stolen from me in a professional way where I can't do anything about!

On Feb 2nd, I deposited 2 checks (both in the same amount) to my account via mobile deposit. They were from a company that was paying rent on behalf of one of their low income clients. (It's a charitable organization.) I also work with this client, and his rent is payable to me. The bank put a hold. Then they froze my account. Mind you, these are valid checks, written from a legitimate business, that intentionally paid me.

2/27/22 found out someone stole my check (I wrote to ComEd bill) and somehow erased the ink and wrote themselves a new check for $991.78 (ComEd check was for $41.67, still have the copy). I always drop it off inside the post office. I called Chase bank 1-800-935-9935, they put me with the fraud department. Waited, they hung up. Called back to Chase (waited 20 minutes again), they put me with the fraud department again; this time got through. I was talking to a women and explained what happened. She said, "it would take 2-3 business days to get my money back". She asked me lots of questions (where do you keep your checks, when did you notice, do you know this person, etc..). She looked at all my old checks and notice that it was not my handwriting, also I have never written a personal check from this account.

How a bank dissatisfied a new client closing its first account with this bank without any reason in couple of days! I open my account like 2 weeks ago and yesterday I can't access my account with money and the system told me to call the bank and they told me the bank decide to cut the relationship with client and close the account! I ask if I can open a new one and they told me never, thanks Chase! Looking in the internet too many people suffer this upset situation from the "best" bank of USA.

Overdraft fees are horrible, they charge 34$ for every overdraft transaction, they are stealing my money. Very very bad experience. In a single day I was charged with 100$ of overdraft fees. I will start looking for other options to move out of Chase.

I have a very bad experience with this bank, they barely answer the phone, put checks on hold for 10 business days. I was traveling and they don't help me to have my money available. If you cancel a transaction they hold the money for several days before returned to you account. They charge you for everything. Very bad financial Institution.

What an unprofessional, lazy, and disrespectful organization. We have four young boys and my money is ding dong ding, that’s right, in my account. However, you froze my entire account, including access for both my wife and I. I can’t buy groceries or get gas. Money that is mine is now under lock and key. Oh yes, it’s a weekend too, and I can’t get anyone in the line. I wasn’t even contacted, frozen and none of our cards work. Real nice Chase, so much for our family weekend. Bunch of scumbags, I love that I deployed 8 times to return to this type of crap. I HATE JP MORGAN CHASE and I hope nothing but horrible things for this company. What is wrong with you and why do you do this to hard working Americans? What a disgrace, I will be closing everything with you. You stole from me and are making us eat Ramen until I get in the face of the local office first thing Monday.

I opened a Chase Amazon CC account. Two months later I receive a letter to complete form SSA-89 and W-9. Despite never being asked for this information for any of my other credit cards I submitted the completed docs via mail and fax. I receive the same letter the following month. Again I submitted the completed docs via mail and fax. The next month I received noticed that my account was closed because I failed to submit the completed forms. I then scheduled an appt with the bank and provided the docs to an agent. She advised me the credit dept had received the forms and my account would be reopened in 48 hours. To date my account remains closed. This has negatively affected my credit score.

I have had account with Chase for over 8 years. The first couple of years were good. Lately they have been holding onto my money for longer periods of time with no explanation. Besides, and the cherry of the cake was that I was trying to make a payment on my Sapphire card with my chase checking account and there was no way to make that payment. Called CS. They kept me in the line waiting for over an hour... their employees have bad service and they put you to wait another 30 mins because that person couldn't take the call... and blah blah blah... unacceptable.

I opened a Chase account online and visited a branch that same day to make a cash deposit. After leaving the bank, I proceeded to make a Zelle transfer to a client for payment. Immediately after, transfer was canceled and I received a message that the transaction needed to be investigated further. When I tried to log in, my online access was blocked for suspicious activity. I called the number provided and after speaking to a very inexperienced representative, she informed me that the bank had determined to close my account. This process would take approximately 10 business days while it was investigated. When I asked what would happen to the cash I had deposited, she said that "if" the bank decided the funds could be released, a check would be mailed out to the address on file.

Chase Bank screwed me over big time. I've been waiting about 6 months for the Texas rent relief assistance to finally make its way to my mailbox after probably over a hundred hours on hold in all and much worry and stress. I finally get the check and it's issued by Chase Bank and I didn't have a checking account anywhere anyways so I decided to open an account at Chase even though it's over an hour drive for me to get there from my house but I thought I could cash it the same day since that's what they told me on the phone when I called but that was a lie.

I ordered a swing set in November. I called Chase and they said to get a proof of delivery that it was never sent to my address. I got that information from the P.O., faxed it to Chase and they refuse to credit my account. The proof of delivery indicated the wrong address and the weight was 2lbs! I have been trying to get my money back and they refuse to fix the problem. This has been going on for over 2 months. They refuse to give me a manager's name or extension or anyone in Administration. Being a customer for 20 years I believe I have the right to obtain that information. They won't help me AT ALL with this issue. Just be aware if you have a problem Chase will not support you.

Awful! Applied and approved quickly... Then the trainwreck! Took 45 min and 12 call transfers to correct inaccurate information they created. Cannot use the card for immediate travel either! Even though that was what was implied. Typical of the miserable communication and poor services or any large financial institution! NOT WORTH THE HASSLE!!!

During this time of the pandemic, I have suffered twice with covid. I'm 65 years old, alone on a tight budget SSI. I have gone into the negative several times just to pay for food and medication. If it weren't for Chase to dismiss my $34 NSF fee I'd be on the street! With Chase since it was Washington Mutual for years. Chase Bank is one of the best banks in this entire world, and due to the United States Marine corps I have traveled three times overseas. Thank You Chase Bank❣️for not looking at me as just an account number. But as member/Chase family and taking care of me, truly I love Chase Bank!

I wanted to work with you relying on the reputation and experience that supposingly you have. My husband wanted to work with you since everyone in his family has had an account for decades. Unfortunately, the disappointment from the inefficiency, inconsistency and misinformation of and from your agents over the years convinced me to seek a different bank company.

Horrendous customer service. Received my replacement debit card in the mail yesterday as I lost my original one. Activated it, no issues. This morning I went to use it and it was declined, come to find out Chase cancelled THE NEW CARD without my authorization and is sending me ANOTHER replacement card. When I called in they said there was nothing they could do and I would have to wait for the card to arrive even though it was at the fault of Chase. Not to mention they still had me pay to have the card overnighted, for the inconvenience they caused me. I will now be looking into other banks.

Look. Let me start by saying this happened to my sister years ago. I should have listened to her. Here I am. Experiencing the same issue. Because of a check that was written to me by my father who is very old school and might as well be Ron from Parks and Rec, they closed my account. Because they probably think I’m committing fraud. Instead of telling me this. They put a check deposit on hold for over 10 days.

I'm coming from Wells Fargo and their card services are not up to par with Chase but their customer service is AMAZING. Chase is absolutely TERRIBLE. Each time I ask to speak with a manager they hang up. The representatives from their customer service that I've been in touch with are not able to communicate effectively. I understand that English does not seem to be their first language but their representatives are not polite, communicate badly and apparently hate to transfer to management. I've had this happen with other reps out of the country since they do not care. I'm canceling my card today.

I've been a Chase customer for over 30 years. At this point, I have to close my accounts. Chase's capabilities at online banking transactions is woefully inadequate. The fact that it forces me to use Zelle for online personal payments instead of allowing a consumer to use Automated Clearing House (ACH) functions is laughable... no, it's screamable, as in frustration. The customer support to attempt to fix this was 130 minutes of transferred calls, dropped calls, failures to launch and so on. It will be very hard to peel myself away from Chase because of the auto deposits and auto payments with vendors... but I have to do so. I have no confidence that Chase has the capability... or desire... to be an up-to-date institution.

I sent money to my mother through Zelle, to her Chase bank account. She didn't receive it because Chase bank flagged the transaction as fraud and they froze my mother's account. My mother called the customer service support and it wasn't resolved, she dealt with it the whole day and no one assisted her properly, she was just passed to different numbers and department and still not resolved. This is not the first time that I sent through Zelle, it's more than a year that I'm doing this and there was no problem at all. So why only at this time, they flagged it as fraud?

Been with Chase business for years. They have always provided mediocre business service and even worse customer service. I have over 200K of money sitting with them and they provide nothing but headaches and red tape. I am moving and hope you avoid them as well.

Chase isn't like a good bank. When fraud happens on your card they refuse to handle it and just reapply the bogus charges over and over again. Contacting customer service requires a week vacation from your employer to ensure you have adequate time for them to answer your call. They are extremely incompetent and you would be better off with American Express, or well any other credit card issuer besides them. Learned my lesson. Will never provide them another dollar of my money.

We recently embarked to update and replace our credit cards with cards offering better benefits. We have exceptional credit, so obtaining cards should not be difficult. Indeed obtaining one card through a different bank was easily approved and finalized - literally within minutes. Our experience with Chase has been the polar opposite:

Applied for a promotional credit card affiliated with Southwest Airlines. Received a letter asking me to call them within 2 weeks to answer some questions about the application. Tried 4 times to reach them, waiting between 30 and 90 minutes on hold. I understand the challenges associated with providing live customer support right now, but they have provided absolutely no option to respond via the website or by email. I have an existing card with Chase, but will be setting up an alternative with a different issuer.

We have business and personal accounts. Online breach within Chase happens 7 months ago. Chase closed the affected account without notice and required new username and passwords. Username has been changed 3 times and password 8 times. Setup security to only access from one IP address but that didn't work either. Called approximately 10 times to reset the password. Takes on average 1 to 2 hours each time to get thru to someone who can help. Very poor customer/technical services. Have gone to the local branch manager. I am a Sapphire account with a personal banker and they couldn't help either except to call the online support and they got put into 50 minute cue.

What is going on Chase credit card customer service? I've been a loyal customer for years. Lately it is impossible to reach their customer representative. Called many times. They don't open long hours anymore. During working hours, no one answers phone. Couldn't dispute a charge online and was guided to speak to a representative. On hold for 30 minutes. Very disappointing. It is time to switch to another bank?

My Daughter lost her card. I called to get it replaced. After half on an hour on the phone, I finally got someone. After another 45 minutes of questions they told me to go to the branch. I went to the branch. After half an hour of questions, they told me I had to call. I called again. After another 45 minutes, they told me to go to the branch. I went to the branch. After half an hour of questions again, I told them to get the branch manager. He basically told me too bad, told me he is closing my business and personal accounts, and threatened a number of other things. I didn't take it there, he did. (310) 541-2517, 27319 Hawthorne Blvd, Rolling Hills, CA 90274

Since opening business account with Chase, they routinely charge miscellaneous fees without my knowledge or permission. They literally charged me a fee called "CASH DEPOSIT IMMEDIATE" for making cash deposited available in my account. You can't make this up. I just was on the phone for 30 minutes trying to remove a MONTHLY SERVICE FEE and the rep said he couldn't and I said, "If you can't I will have to close my account". He said go ahead. Wish granted. Will bank with someone that respects their client's money. Customer beware.

Chase bank takes no responsibility for technical glitches. They allowed $12000 fraud to let it happen on my account. The merchant had my wrong billing address and I never expected the transaction to go through. It went through :( and customer service for Chase Sapphire reserve never resolved it even though I was on hold with them forever. They never reimbursed or agreed that it was a technical glitch on their end. BEWARE of this CARD!! They are not what you think..Let alone a premier card. Better get an AMEX or a CITI card for premium card services.

I accidentally sent $1,100 to the wrong recipient via Zelle from my Chase checking account. I immediately realized the mistake and called Chase. Chase told me NO ONE was available to assist me with my concern and I had to call back the following day. I called again and was informed that my issue needed to be taken up with Zelle not Chase. I went back and forth between Zelle and Chase over several calls each saying it was the other's problem not theirs. Finally, I had to say ENOUGH and it ended up falling on Chase and there was a whole department that I was transferred to where my claim sat for over 5 days and still had not been picked up to be looked at. I had to stop in to a different branch than where I opened my account because my branch said they could not help me.

BANKING SUPPORT - I Spoke To Ava ** and she was AMAZING!! I've been a Chase customer for 15+ years and on December 19, 2019 I had a seizure and was diagnosed with a very rare brain disease called Autoimmune Encephalitis. it affects your short term memory so almost every day is a "new day"! so basically I need help. I'm so grateful for how kind, considerate and helpful she was to me! Please recognize her for being so kind and helpful in resolving my questions. THANK YOU.

I thought Chase bank had a very friendly, professional superficial appearance. But, at one time, I tried to work with officers in an attempt to create a checking account to distribute an estate. A second time, I hoped to include my Chase bank account into a Living Trust. In both cases, their officers were in no way helpful, but continued to throw up needless obstacles in pursuing these efforts. In the end, I simply had to go to other institutions which had none of these ridiculous rules. Chase is probably a good bank to have a simple checking or savings account, but if you need some more extensive banking help, go somewhere else.

They say they have an excellent service. I don't think so. They put a restriction in my checking acct. I have no idea what happened. This is unfair, how they restrict my money. I'm the only paycheck for my family of 2 kids and wife. I'm crying. I have 2 hours trying to solve it. They have somebody named Normi or Norma just transferring to nowhere. Why you pay a person to solve nothing? She is just transferring where they never will answer and solve it. What is going on? Horrible situation. They have millions. Why they want steal or retain my money?

I've had my account since before I went into the military in 2002. My spouse received a check from parents for Christmas deposited December 2nd Chase put a hold on the check. 3 days calling customer service to be hung up on... Finally get the holds department on the 3rd day. Was informed that my account information and this check was given to another party without my consent. Yet no one is able to tell me why a hold was placed. They need to call in laws to verify check. Lady said she would call, in laws called to explain a robotic voice did not explain who was calling or why. Just asked for checking information including account number and routing number. SEEMS LIKE A SCAM.

Chase won’t give me my money, and alleges Los Angeles County filed a Guardianship lien. Chase won’t provide me a copy of the court order showing Los Angeles county was appointed by a judge to be a guardian. Los Angeles County denies being a guardian. Chase never gave me notice, and now hangs up on me when I call. I had more than $480,000 with this bank.

Chase thinks their customers who aren't rich are below them, and that they can get away with treating them like garbage. They may have gotten away with this for a long time, but nowadays there is so much competition. You don't need to be beholden to these condescending, rude people. If one person avoids Chase because of this review, I will have done my job.

Beware. Chase Bank will hold you responsible for fraudulent charges on your credit card. The mortgage dept collects Monies in your escrow acct and fails to disperse them in a timely manner. It takes phone calls to get them to pay the bills.

I've been with Chase for over a decade. My experience starting three years ago has consisted off overdraft fees, money missing from my account, and terrible customer service. CHASE STEALS YOUR MONEY. As of November 24, 2021, I have nearly $500 in overdraft. Why? Chase took $300 from my account, there was not even $300 to even take, and called it a "claim reversal." Mind you, I submitted a request for claim Oct. 29-Nov. 3, they reverse a claim on the 11th... DAYS later, instead of taking $300 once a merchant sent my money back...

I wonder if I made a mistake having my Social Security check direct deposited with Chase Bank. I'm locked out few weeks later. A phone number comes up. Says 50 minute wait. Waited 1 1/2 hours. Hung up. Called back and chose option to wait 50 minutes for return call. That call never came. Decided to call number on back of card and they told me to call Fraud Dept. on Monday. Spoke to someone. Said fraudulent activity. Said I must come into building with 2 forms of I.D. The Fraud Dept. They say because I opened an account online, I needed to go into any branch office and present two forms of ID. So my question is “Why allow online applications when it’s not enough?"

I called customer service, credit department and manager, no one would help. Went to the local branch and they wanted me to take time off work and make an appointment. They were happy to help me 12 years ago to open account. Very disappointed with “customer service.

Was notified in Oct 21 that Chase was assuming the servicing of my mortgage. Some things went well - the numbers (loan balance, escrow balance) seem to have been accurately transferred. I say "seem" because there is no way to see the escrow balance on their website, at least until the first statement is issued. So I called to confirm. [BTW, the Chase website doesn't come close to that of my previous loan service company in terms of information availability and ease of use.]

I’ve had a Chase account for just over 20 years. During that time I’ve experienced their service getting worse and worse, and it’s harder and harder to get help resolving issues. Today was the last straw: they wouldn’t even cash a check for me at a branch. Not a personal check. A professionally printed check from a business. And it wasn’t an astronomical or suspicious sum. It was $650 paying me for work I’d done. They said they could only deposit it & then, AFTER they deposited it, they told me I wouldn’t have full access to the money until 4 days from now.

On Nov 9 2021 I accepted my first $7000 payment to my small business. The customer paid via my Chase business bank app. The app says I would receive the money same day. I didn’t receive the money the same day, not the next day so I called customer service. Customer service informed me that I will not be getting the money until a 5-6 day long review is done on the money. That money was to secure the venue for my small business to perform its duties. They said there is nothing I can do about it and if I attempt a refund it would take about 7 days to process.

A CHASE associate gave me a refund for an hotel stay that I encountered ie roaches, damaged and broke furniture, stained and nasty sheets and mattresses, racist and rude staff. An associate at Chase Bank that I later talked to about a different issue was racist, rude, unprofessional, uncaring, and had a don't give a **... attitude. Not only did she exhibit these horrible ad shocking characteristics as an employee at CHASE she then engaged in retaliation by recharging me for the hotel stay I was refunded. WOW!!!! Don't do business with CHASE. I am going to pay off my credit card and stop using their services including their credit card.

You get told to hold for 2 minutes and over an hour later you're still waiting and/or an outsourced Indian employee answers and you're back to square one. I'll be closing my account this weekend and bank with my local bank whose customer service employees are located in town. Chase also doesn't seem to catch duplicate check deposits and the mobile app is also garbage (which led to the accidental double presentation).

I Have a business account with Chase I received a wire from domestic corporation of close to 4 million dollars. I had my fed number and Chase acknowledged having the money and promised the money will be in my account yesterday before the end of the day. It's more than 24 hours later and the money is still not in my account. This is theft. What gives Chase the right to hold my Money?

I opened this online account which required me to go in person to the bank due to the circumstances that I am out of town and I needed the card to arrive at my current place. I called customer service and I was advised to go visit one of their nearest locations for verification purposes. Literally, I get up from my computer and went to the nearest location. I presented my identification "Driving License" from my residence State and explained about the verification purpose and modification of address for me to receive the cards.

I’ve been put on hold for nearly 2 hours waiting for help after a fraudulent charge. I was told after getting through to the first person that it wouldn’t be too long, but here we are waiting even longer.

Horrible customer service. Filed a dispute. Spoke w customer service several times over the pst two weeks and followed their instructions. Today they claim I did not send in information about the claim although I did send it in, twice, via the fax machine at the Chase branch near me. No one at customer service, at the number printed at the top of their letters, knew anything about the case or about the faxes I had sent weeks earlier. Also, their phone cut off five times in the course of 30 mins. I had to redial and repeat all the information. In addition to the communication glitches, the service reps were unintelligible. I gave up. Will not use Chase again.

I have a 20 yr old Chase account and a perfect banking record. Suddenly I have a hold on a normal deposit from my employer, a $50M company, & it cleared their account four days ago..so why is it being held? I spent 3 hours today on hold but had to hang up. I can't spend another 3-4 hours on hold, who can? Emailing them gets me only canned answers. How is this legal? They have my money. It's not even half of my deposit limit and they routinely cash my employer’s checks. I can't risk this happening again. Geez, what happened to the Chase I remember? Now I can't reach a soul for assistance.

Chase closed our business account with no warning. We had payroll and other bills due that were due the same time this happened. It was a mess! I went to the bank and we were on hold for 4 hours. Nothing was resolved, no one answered and after holding so long, the Chase specialist department closed. This was a Friday, now they are saying that department doesn't open until Monday?! This is the worst experience ever had. We are switching banks.

We did a cash advance today, they said no problem, and that we could pay it off, same day. We called to pay it off, they said we could not, that we had to wait till end of month. If they say one thing, they should stick by it. They won't let you pay it off, so they can get you on that high-interest rate - which is fine - IF they tell the customer that, which they do not. So beware before doing business with a bank that sells you one product but then changes the rules after the fact.

I was a victim of Identity Theft based on an alert from a credit bureau that someone tried to open an account in my name with JP Morgan Chase. The credit bureau suggested that, among other things, I contact Chase about it. I tried to do so today. The result? I have been on hold for more than SIX HOURS waiting for the proper person to speak with to address my issue. Chase is AWFUL!!!!

This bank turned my life into a nightmare. First, they approved illegitimate charges of several thousand dollars on my credit card. Three months of disputes, dozens of emails, hundreds of phone calls, rude and incompetent representatives giving inconsistent answers....Long story short, I did not get my money back. And here we go again, about a month ago Chase closed my checking account due to "suspicious activity" and I lost access to all my funds, including direct deposited paycheck. My hard earned money has not been returned to me. I am hiring a lawyer and am recommending anyone who values their money to stay away. This bank does not deserve one star.

Within a 30 day period, our Chase Sapphire Card was hacked twice and our savings and checking once. Each time, Chase did prevent us from any loss, however, after hours of being shuttled from department to department and time on hold, we finally called it quits with Chase. When we went to close our accounts, the teller asked us "why?" Her reply after we described our issues was "bummer." There was no apology or attempt to keep our business. She had to involve the branch manager to close our accounts and he never apologized or attempted to keep our business either. I had to ask them if Jamie Dimon would tolerate this lack of customer care?

An absolute ** of a bank! This bank provides you their services as long as you keep your bank account nice and fat! Otherwise, don't expect any simple service that even a small bank would provide you. It's a big bank but so what? They don't care about any issues you are currently having with a smaller account balance which they would have gladly and promptly addressed that issues if your account balance was to their advantage.

I have been with Chase for years and usually don't have a problem so I never got an opportunity to see how horrible the customer service can be. Today I have spent over 4 hours trying to get an online transaction go through and I still haven't got it resolved. I was put on hold for hours. It is more than horrible. None of these calls resolved my issues despite me being kicked around between their lines for hours. It is not reliable and it delayed an important transaction. You can't trust this bank at all - think about a critical moment when you need a transaction to go through and then it does this to you.

My acct for William ** was closed, Chase says their contract states they don't have to tell CUSTOMER the reasons!! IS THIS RUSSIA??? I found out by declined debit card! LETTER IS IN MAIL!! ALL CKS AND AUTOPAYS BOUNCED! And people wonder why politicians are hated and riots at the White House!

The services and support for a Chase for Business account is mediocre at best. The major turn-off is that it's often a massive headache to straighten out any issues with your account. Also the $2000 minimum balance to avoid the $15 monthly fee is unjustified in these times especially since there's nothing special about their business account. I finally dumped my account and opened a business account with an online bank. More features and much better rates, too.

When we visit the Howell Mill Atlanta Ga branch for Service, they treat you like you're a King or Queen. They are Rock Stars! Additionally, Online banking now offers Real-Time Transfers! We Love Chase!!!

Have left Chase once before and now leaving them for the second time and this time for good. They were responsible for creating a problem with my first PPP loan which later prevented me from receiving a second PPP loan. They have taken no responsibility for their mistake which cost me over 21K and have done nothing to help me. Just hope you never run into any issues where need to rely on assistance from their executive offices, they are irresponsive, rude, dismissive, careless and just plain out useless. Never again.

This is the second time I am on vacation that Chase locked my access to my money, online profile or any way of transferring funds. I am literally 3.5 hours away from my home and Chase did not like a transfer to another account at a different bank! They blocked all access and the RUDE lady hung up on me when I explained that I don't have my card with me and that's why I was transferring to another bank. I have my paycheck deposited bi-weekly and was trying to move over funds to pay for my hotel room. They said before they release my account I need to come into a branch which is 1 1/2 hours away from where I reside. They would not work with me in any way just blocked me and my access to any information. This is the WORST bank. They are obnoxious, non empathetic and not helpful at all.

They left me hanging for months unable to get paid from my jobs. I was unable to pay any bills. Had to default on business contracts. Be aware because they lied outright about mailing out my replacement card. Glad hackers attacked them. They hurt people and businesses economically for no reason.

I called to dispute some unknown charges, and they transferred me to 5 different agents at Chase within over an hour of waiting time. This is terrible. I am still on the call now, waiting for a 6th person. It is taking a very long time to resolve the issue. I am very disappointed with chase. They even used to be more friendly, even at the branch. Burr Ridge branch is definitely not pleasant. Take your money somewhere else.

So ever since I got my Chase bank account it has been the singularly most miserable experience I’ve ever had with a bank. These people are completely incompetent and they do not care at all. It’s nearly impossible to talk to them if you’re not trying to open an account or give them money. I am a cryptocurrency day trader. It’s what I do. For months now Every single time I try to make a crypto purchase through the same very well-known popular platforms that I always use, my stupid Chase checking account will automatically deny my purchase and throw up a fraud alert.

The worst bank ever! Someone stole my account number and then created a fake check. This check didn't even have my name on it. Chase allowed this fake $12,000 check to clear my account. The worst part is they did not reimburse me. I am out 12 grand! Use any bank but Chase!!!! My review is zero stars but they made me use at least one.

Chase will allow non creditors to wipe your account clean. They then will charge you a bunch of fees for your account being negative, they don't notify you when they allow some random company to clear your account. When you contact them to tell them something is wrong and you need to know why your money was cleared out, they give you no reason and basically say not their problem! I never authorized anyone to take money from my account let alone to take all my money and some to create a negative balance! Now I have to file multiple complaints with different agencies to try and get my money back.

I opened an online account with Chase and set up direct deposit. Their app directed me to submit a photo of my ID online. After multiple failed attempts, I was directed to call customer service. They told me I had to go in to a branch to verify my ID. Before I could do that, Chase closed my account, leaving my direct deposit in limbo. They closed my account in less than 24 hours! I called their customer service, escalated the call three times. They kept telling me the account was locked, then said it was closed. When I asked the third person to speak to their manager, they said they weren’t at work yet… at 9am PST. In the end, they hung up on me.

Chase Bank, Let me start off with how Chase bank, you guys, used to be my favorite bank, I got my very first account with Chase as a high school student, my entire family banks with them and has several accounts with them. Their online system is convenient, especially during the pandemic which allowed me to avoid going into one of the branches. The pandemic has affected everyone differently, for me, I am a college student, and I just earned my bachelor’s degree this past spring of 2021. Like many others my age I don’t have a job, I’m currently working as an intern, and my living situation isn’t ideal for someone my age. The pandemic has really affected my age group in finding a job that will allow me to support myself with essential needs.

I had their United Credit Card which had a fee. I haven't used the card in two years and setup auto payment for all my cards and have forgotten there even was a $99/year membership fee. I closed my bank account with them because I moved abroad. The membership was up for renewal in April but I didn't get a bill for it until June. When I called to close my account, the $99 membership fee more tripled to almost $300. I asked them if they can remove the late fees and interest and I'll just pay the membership fee. They refused. I will never use them again. I refuse to pay the extra fees even if it ruins my credit rating. I don't need credit.

Beware, Chase Bank DOESN'T keep your money safe! A few weeks ago, a scammer wrote me a check for $23,000 to purchase a car with $8,500 going to shipping that car (along with a few others he was supposedly buying in the Florida area) up to Philadelphia. I deposited the check on 8/9/21 and Chase bank put a 9-day hold on it to make sure it would clear. I was actually grateful for that. I told the scammer that no car or money would be transferred until the check cleared. Nine days later, the check cleared and the money was legitimately in the bank. He had me send $8,400 to give to the "shipper". I sent the money to the shipper and scheduled the date for pickup. The day the car was supposed to get picked up I got an email saying the scammer's father, for whom he was purchasing the car, had died that day and could he have his money back. Fortunately I said no.

I am just tired of all the hidden fees chase has on their bank accounts just to have them open. There are many stipulations that I was not aware of. I am still waiting on a few charge backs. One that will take 75 days and another that was supposed to be 5 business days but now seems to have extended further than what they told me. I hate dealing with all these issues, it like a bad marriage I cant get out of.

Chase bank is a bunch of rip off artists. I had a charge refunded and they are telling me that I won't get it back for 3 to 5 days even though they told me that they had already received it. Why 3 to 5 days. Is that so the management can do a circle jerk with it before they give it back?! With today's technology I can send money to anyone in the world in a couple of seconds but Chase bank wants to fondle the money (and themselves probably) for 3 to 5 business days. At least with Wells Fargo you could get someone to answer the phone when you called. With Chase you're lucky to get someone to answer the phone even when their customer service center is open. They really should rethink using the word service at all. I don't think it means what they think it means.

I have spoken to many reps and supervisors at Chase and NO ONE has been helpful. They are RUDE and my claim has had no resolution they allowed a company to steal my money and they are not helping me. Eve ** the manager I just spoke to just let me know the bank can’t do anything for me and their hands are tied. This is unacceptable they said they will fight for Me but they are ONLY going off of what the company that scams people. Visa is also an issue in this since they’re the ones that also does not do their due diligence when customers are being scammed and robbed. And chase is telling me they can’t do anything for me.

I was railroaded into banking with Chase back in 2008 when they bought my second mtg. on an interest only loan. They made a load of money off me. They didn't honor the original contract and kept charging me additional fees that I repeatedly spent hours and hours and hours fighting to get back. I've finally been able to refinance. Now, I had a bunch of money transferred into a Chase personal checking, and I planned to move it to a new bank. Chase refused to give me my money even though they had the money or could have written a cashier's check. The balance said that all the funds were available and Chase acknowledge that the funds were available. We're talking about 50K. I closed my accounts and they still refused to give me my money.

In June of 2020 I purchased a Mac mini through the Chase Ultimate Rewards Apple Store, in June of 2021, the computer started shutting off at random, and progressed quickly to the point where it no longer worked at all. I took the computer to a local repair place where (due to Covid shipping times) I had to wait for quite a while to hear the device cannot be repaired. I was told they tried replacing the RAM and the power supply and neither worked so the machine was determined to have faulty hardware, which they admitted is unusual for Apple.

I opened an online banking acct, Chase closed it two days later because I didn’t show two forms of ID but this is after I deposited my paycheck. They held my paycheck hostage almost two months and every customer service agent I called gave me a different date when my paycheck should be mailed out me. They literally held it until I threatened to sue them. Liars and thieves.

Good on fraud alerts but needs to a final "accept" on emails when asked "was this you" cause if NO is selected in error your card is cancelled immediately. Customer Service reps are foreign, can't understand a word they're saying. Then I asked for a manager needless to say She's foreign too, explains for all the foreign reps. Regardless after 5 calls my problem was not resolved and it's going to be another week before I can use my debit card again. It's already been 2 thanks to all of the incompetence.

They charge insufficient fund fees when they can see a deposit is pending and are unreasonable and ruthless when you question them about this practice. They have no respect for customers and no regard for long term banking with them.

I have been a consumer for 30 years. Account was hacked. I informed Chase of which involuntarily closed my account. I have no access to my Social security disability check for the last 2 months. I repeatedly inform chase I have NO money to live on, and they respond by passing the buck either to another department or Social Security Administration. Investigation of my account has been ongoing for 2 1/2 months with continuous lies from all parties at Chase. Including their executive Office. All I want to know is "where is my money" and how long does it take to refund my money for a 20 year Chase customer?

My sister recently issued two checks to my daughter - one for her birthday and another for high school graduation. My daughter deposited these checks into her Chase savings account. Apparently my sister's signature on both checks went below the signature line and into the numeric code at the bottom of the check. My daughter's account was then closed by Chase. When my wife called customer service on behalf of my daughter, she was told that the case had been sent to the Chase Fraud department...because of an errant endorsement signature.

Chase is the worst financial institution to bank with. Roughly 4 months ago I open a checking's account on line with literally no problem. I was not asked to come into a branch to verify any personal information, show I.D. Nothing. In a matter of days I received my debit card. Fast forward to literally just this past friday august 6th, 2021 I decided to open a saving accounts. I proceeded to open the savings account the same exact way I open the checkings account which was online. Shortly after I opened the savings account I immediately transfer $300.00 from the already existing checkings into the savings, within hours the savings account was flagged as fraud and I received a message stating I had to call customers service because Chase restricted the savings account and my $300.00 which I transfer was no longer available to me.

Please please PLEASE!!! If you're in a need of a bank account DO NOT SET IT UP WITH CHASE. They dont care about their customers and never answer or try to help you whatsoever. PLEASE do not be mesmerized by all the other reviews. Do yourself a favor and spare the headache and choose whatever other bank company there is besides this one!!!!

I recently had an awful experience with Chase Bank. I had one of their credit cards and had automatic payments set up and therefore paid on time consistently. I didn't realize that the automatic payments are set to end after a certain amount of time, and when I had two payments left, I got a message from Experian via email (not Chase) that I had a late payment and my credit scored had gone down. When I realized it was Chase, I called them and they were very condescending about the situation, telling me that I should have known the automatic payments were coming to an end (because I should have been logging in to my account all the time to make sure their automatic payments were still working).

If you are or were a customer with Chase please leave a review of a time that you made a deposit through the ATM and the machine did not read your deposit, tells you something went wrong, and spits out a receipt to you not showing you any information but a 800 number to call so you can file a claim or see what happened to your deposit. Well that happened to me on a July 6th. I made an ATM deposit to my business account in the amount of $1600 cash in hundred and twenty dollar bills. Only for this entity to go into my account without my knowledge and take $1513 without an explanation.

The ATM at Chandler, AZ Alma School branch accepted my $900 cash deposit and returned a receipt telling me to call an 800# to make sure it went through??!! Almost 48-hours later and my money has VANISHED??? Totally unacceptable.

I had a claim. Someone in PayPal stole money 96.99 dollar and I reported to Chase. They said they investigate but I don’t believe it because I call PayPal and they said they haven’t reach them plus I ask them to give me the person that said they send me something. Don’t know what they send and they refuse to give me that information but they give them my money and I don’t have rights to ask who stoled it if you're not going to do nothing but no success.

We reporting Chase to the police on today. Customer of theirs exchanged product after delivery, disputed payment, even with CRUSHING evidence he's fraud, Chase accepted dispute. What's wrong with you USA? Are this is country of scammers? We are dealing all over the world, but 80% of scammers are coming from USA!

Chase is stealing money from my checking account. This goes on at least once or twice a week. I check my bank balance daily, and I have the same numbers they do. Is anyone else having this problem? They steal up to around $182 from my checking account. They won't give it back to me because no matter how much I complain to them, they say they aren't stealing from me. This especially happens when I am waiting for a transaction or two to come through. These guys are thieves! Don't bank with them! I have no choice because I filed Chapter 13 bankruptcy three years ago. I can't bank anywhere else right now. I have one more year until my bankruptcy is paid off.

The process started on a good note. The home lending advisor told us all of the good things that we wanted to hear with our mortgage and what our estimated costs will be. I was unemployed at the time (in May) so my wife and I added my father to our loan to help cover my missing income. We told them that he was recently retired as of late 2020 and they said it was fine and that his dividend/capital gains income will count. Turns out that was not the case and we only learned this about 3 weeks later because our first client care specialist disappeared and we had no contact for 3 weeks. We even called the original lender with no response. (We are now only 2 weeks out from the original closing date.)

I had the worse experience with this bank. I was given the hardest time cashing a check from my deceased parent. I went to several branches and made countless phone calls to to have my issue resolved. I was told different thing by multiple individuals in how to resolve the issue, finally someone assisted with completing my request 3 months after my parent’s death. Then once the check was cleared I was billed additional a fees and the company refused to reverse the charges. I have been with Chase over 10 year and after this experience I plan to close all of the accounts that me and my wife has. DO NOT BANK WITH THIS COMPANY!

I wish there is a negative score available in terms of rating, CHASE Retail Bank Division is there to trouble the customer, not to help the customers in banking services. I will look forward to close all my accounts with CHASE soon. I'm very disappointed with my recent transactions and check deposit service.

I signed up for Chase after years of constant issues with Wells Fargo. I absolutely hate Chase's app or online platform. It rarely ever works properly if at all. Most of the time you get an error msg saying try again later. Right now I was trying to use the Turn your card off option and it gave me an error with all 5 attempts so I'd like to know when I report fraudulent charges bc I was unable to turn my card off, how well Chase will do to remedy the situation. It's just not user friendly or convenient at all. They really need to get their web services up to par or I may be leaving to go to another bank where I have less frustration and where I feel my money is safe.

The absolute worst customer service I have experienced in years. Chase locked my account after I attempted to complete a Zelle transaction, citing "suspicious activity" and advised me to call 877-691-8086 to resolve the problem. I was placed on hold for 40 minutes waiting on a customer service representative. The representative spoke poor English and would not listen to the problem. After 5 minutes of babbling I was transferred to an automated system to provide additional security information (beyond what had already been provided to the representative). The automated system glitched and I was returned to the representative who then told me the only solution was to hang up, be placed on hold again for an unknown period of time and go through the exact same process again.

I was on hold almost 2 hours. Representative didn't seem to know her job, kept asking me the same questions over and over and my problem wasn't solved. My husband whose been with Chase 40 years, we're leaving.

I transferred $10K from Chase to PNC Bank last Nov. The transaction failed for no reason and the fund DIDN'T go back to my Chase account! I visited PNC and Chase bank to dispute the transaction and NONE OF THEM take responsibility! Now my money just get LOST!! The most irresponsibility bank I ever used! If you don't want lose your money, NEVER use them!!!

I truly believe that Chase is absolutely the worst of the worst. Chase’s so-called customer service is abominable (it should be called customer disservice) and its handling of its depositors’ money is extremely incompetent and sloppy, which is being generous. It is my personal opinion that I have reason to at least question Chase’s solvency and Chase’s ability to meet its obligations to its customers.

Waiting for a representative for more than 1 hour for the 3rd time today and every time they answer they hang up. This is customer service from Chase the biggest liars in the world. The biggest fees in the country and service ZERO.

Worst service ever. They lost my initial loan application on a fax machine where they provided a cover sheet as to where to fax it. They provide outdated electronic documents that they then say they can't change. Numerous phone calls and emails went ignored. Wrote everything up and submitted to their "Executive Office". While I did receive a few phone calls from them they were not willing to compensate me for the numerous issues I faced during the home loan process.

2 weeks ago I deposited $1,200 in my account top of what I already had. Few week later go to use card and it's declined. Go on my app and see I have $13 dollars and overdraft. Omg seriously and not seeing where the money went. So pissed. STOP USING MY MONEY CHASE FOR YOUR OWN INVESTMENT ..I'M GETTING TO THE BOTTOM OF THIS SOON AND TAKING MY MONEY TO security state bank where they don't loan my money without my consent!!!!

Chase has made banking easy with many branches, some open even on Saturday. Their app is easy to use, especially depositing paper checks, and transfers between accounts. Negative issues are that recently they have put more restrictions on waiving the bank charges.

Whether online or in person they look out for me and my money. They tell me of new things that are available and think that I may be interested in. The ATM area is always clean and Drive-up window is always a breeze to get in and out of fast.

My husband and I are being about 20 years customers of Chase Bank. It was very good experience at the beginning. Now it is all getting worse. First of all when my husband lost job in air space field due to Covid19 and start receiving unemployment Chase bank start charging fee $25 a month because it is not a deposit. OK... Now after being a customers so many years (we had Chase mortgage for 7 years, many savings and checking accounts and credits) we realized that my husband's name is missing from the accounts and made appointment on Windmill location on South of Las Vegas boulevard to meet Lindsay **, so we can fix this problem.

I opened a Chase Business account and was told I'd get my online sign-on information within 3 business days. It never came but 5 days later I got an email from Chase saying my account was compromised. I called and was told it was phishing and they immediately closed my account and told me to go to their bank and open another - which I did. Did they sell my information that I opened an account? I've never had a Chase account in my life! I'm waiting for my online sign in information and get a phishing email instead? Then I'm trying to establish a link with a provider by sending a small wire transfer. The wire transfer goes thru fine but about 5 days later I set up a second transfer to this provider, trying to get my account established, and Chase flags it as fraud and cancels it without even attempting to call me. It took me 3 days to clear it up and get it sent out.

Chase security denies transactions with out rhyme or reason. A Zelle transaction for my cleaning lady was cancelled as suspicious by fraud department. When I called to ask what triggered the fraud alert they could not tell me. What good is having a money transfer service if you cannot guarantee the money will be paid out.

I used the Chase phone app to deposit a reimbursement check from the company I work for. Chase app verified it. Less than a week later they removed that money and charged me $12 fee for a returned item. I called their help line, lady said only way to deposit check was to go to bank and she could NOT refund me the $12 but the bank would. I took time out of work to drive to the bank. They did indeed accept the check, however the teller, the next guy and the next guy's boss said they could not authorized the $12 check. However it was their mistake. They have lost a good customer. This is unacceptable, the fee was outrageous, if the check was not acceptable the phone app should not have accepted it. They did not apologize, they did not try to make amends.

I had to pull from savings a few times after a recent layoff, and didn't know there was a limit. I'd gotten 3 withdrawal limit fees before I even realized, and customer service couldn't reverse the charges. It's not the first time I've felt taken advantage of for not having enough money with Chase, or trying to interact with it. I appreciate the convenience of the company and especially the mobile app but if they're going to keep taking advantage of me when I'm down, I'm not sure how my money isn't safer just stuffed in a mattress.

Chase Bank is the worst. Instead of them changing for the better they have made things worst. Have to wait for replacement card in the mail. Can only change pin through the mail or go into branch. If you looking for a Bank don't choose chase.

Updated on 06/23/2021: WORST BANK EVER! BEWARE! If closing your account make sure you clean it out first. They have had my money since May 12th when I closed account. They insist on PAPER check and SNAIL MAIL to return my money to me. June 23rd and still no check and I have asked for help several times. This is the same company that begs me to go paperless every day and wants me to use their online or automated systems. HYPOCRISY when it comes to them returning your cash. So archaic and outdated policies and processes. RUN!

Online banking with Chase was smooth sailing until I tried international wire transfer. The first one was on March 26, 2021 and it never reached the recipient. May 7, 2021 I contacted Chase to trace the payment and recall it but that is a long, slow process even though the auto reply stated I would hear from them in 24 to 48 hours. Then May 5, 2021 I sent another international wire transfer to a different bank and recipient. Chase stated it would arrive by May 14, 2021. Well, as of today, March 21, 2021 the recipient has not received the funds. In my opinion the problem lies with Chase and not the two different recipients or the two different banks.

I love my bank. I just wish there were more. Where I live there is my 2 and they are too far apart.. I started to online bank and love it. Taking photos of a checks is the are the best. The fees are decent.

Lost over $1,000 do to theft & Chase got it back!! Someone took $1,000 through Zell out of my Chase account without my permission & I could not pay my rent or anything as this was my monthly money from Social Security & Chase helped me recover my money!!

These Bastards closed my account for NO Reason at all! Now My Direct Deposit Is Messed Up! I would NEVER Recommend Chase Whatsoever! When I found out that my account was canceled I was super mad, and super mad now! I Will NEVER BANK With you Losers EVER AGAIN! And IF Any Money is Owed On Any Open Disputes NOT MY PROB!!!

This Bank goes above and beyond to follow up on fraudulent charges assessed against the account. They guarantee the outcome to be positive and this reflects in their leadership, mission, vision and values. Current fraudulent charges are immediately canceled and forward looking charges credited. New charge cards are immediately sent and life back to normal is quickly obtained.

I had an account with Chase for over 4 years. Had no issues. On April 20th 2021 JPMorgan Chase bank froze my accounts, and closed my accounts because I received a loan. They sent my loan back, froze my accounts without notice and refuse to give me back my personal funds. Claiming I need to prove that I have a legit business before I can receive my personal funds. Here’s my question, why should anyone have to prove to a bank that they have a legit business to get there personal funds back? In their contract it says THAT THEY CAN HOLD PERSONAL FUNDS FOR ONLY 10 days. We're way past 10 days. So where is my personal funds? There appears to be a pattern with this bank. Chase is using this maneuver to use consumers funds without paying interest. DO THE MATH. They are known for freezing accounts. It’s All over YouTube and Reddit. STAY AWAY FROM CHASE!

Everyone was extremely nice and welcoming when I transferred my accounts from WF. There is/was a very large sum of money taken from my cc from an unscrupulous contractor. I disputed it and the dispute dept decided to close my case and send it to the fraud dept. A person in fraud said it sounded like someone in dispute didn't want to do their job. She closed the fraud case and sent it back to dispute. Dispute then told me my notes were unorganized (it was in timeline). They would not accept pictures because they said I could photoshop them (even though there are hundreds). They would not accept text messages from either the contractor or the subcontractor because they said I could have had a friend send me (all!) the texts (even with them showing the contractors' and sub-contractors' phone numbers). They wouldn't even accept documentation from the Better Business Bureau showing the contractor had his rating revoked.