Chase Bank Reviews

I cannot understand why if I deposit a check online on Saturday, I don't get my money until tuesday, but if I deposit a check online on a monday I get the money in 5 minutes. I was told I can also just cash the check at a bank, which would be great if there was a Chase Bank within 200 miles of my house. Thanks for the stellar ideas.

Stay away from this particular bank. The biggest bank is often not the best. Quality products and services are more important than convenience. This particular bank will close one’s account without notice and warning and without justifiable cause, even if in good standing. This is becoming a major issue in the banking industry this day and age. Any promotional offers received by email or mail from this particular bank are simply discarded. I do not need the drama again. Please use caution when considering banking with Chase Bank and be on alert for possible account closure at any time without notice.

I am continually astonished by the operational practices of Chase and other bank institutions in the US, particularly when considering their approach to small businesses. Despite recognizing that small enterprises constitute a significant segment of their clientele, these institutions seem to disregard the specific needs of these businesses. The pervasive issues surrounding policy enforcement, deposit holds, and other bureaucratic measures appear designed to prioritize institutional interests over client satisfaction. This approach not only fosters frustration but also impedes the potential for mutually beneficial relationships between banks and small business customers.

AVOID USING CHASE BUSINESS CHECKING OR THEIR QUICK ACCEPT FEATURE, ESPECIALLY IF YOU'RE A NEW BUSINESS! As a retail banking customer with Chase for several years, I was initially satisfied with their service. When I decided to start my own business, I naturally considered them for a business checking account, especially after learning about their Quick Accept credit card payment feature for business customers, which seemed like a seamless way to run my business. However, my experience did not match their promises, particularly as a new business.

This bank does not make it easy to change your name. I have been in the branch with all paperwork and had them fax to Chase main and they claim that they didn't get it. I have been on the phone about 9x with them trying to figure this out and some chase reps say they have my paperwork and then I wait for new card and nothing and when I call back they say they don't have my paperwork. Crappy customer service!!

Very dishonest bank and employees. In the past Chase bank was great up until 2020-21. The communication and staff knowledge are now very poor. My mom and I were denied several money rewards after transferring required funds in both bank accounts and investing accounts. The bank claimed each time, that we didn't qualify for not doing it the right way or having missed a date limit. The person who opened the accounts gave us the wrong date and hided the requirements info; even if that was missed the advisors should have called us to warn us. They are doing it on purpose to lure you in and play with your cash, even if it's for a while ..

Poor business and follow through. Good service to get my business but only lost me money over 2 years and then when I closed the accounts, they didn't close one and it went negative balance with no follow up or even a heads up causing collections. This all on an account needed to have a brokerage account with them. Total scam. Avoid at all costs

Chase Bank is totally incompetent with customer service or Credit card resolution. By the end of the day, you have to do all the leg work to resolve credit card disputes. Their so-called policies are written to not to get involved. Don’t do business with a bunch of overseas amateurs.

I wish I could give negative stars because that’s what Chase Bank deserves. I recently applied and received my Freedom Unlimited Card with a $500 line of credit. I called inquiring why the credit limit was so low. Only to be told by one of your customer service representatives that Chase Bank doesn’t set the Credit Limits on their own credit cards. I assure you I asked this customer service representative if she was sure that her own company doesn’t set the credit limits on their own cards they issue. She assured me that this information was accurate. I asked for a supervisor as my head was about to explode with the misinformation that was just fed to me. The supervisor I spoke to was not the least bit helpful and was actually quite dismissive and rude.

LISTEN UP CHASE CUSTOMERS!!! This is real. I'm informing the entire world how Chase bank does business. I Have been a Chase customer with the same bank account for 35 years. I always thought Chase was the best. I never had any problems with chase, until just recently. Personally I'm shocked and I never thought in a million years that chase would do this to me, Chase suddenly and wrongfully close my active account Without any warning which they don't have to give you a warning but... & illegally keeping my money.

Trash company, they did a hard credit pull before even processing my application. I applied for one of their credit cards (I have great credit). They never got back to me on the application status. I called them today and they said my application wasn’t processed due to them needing more personal info (which I sent them a while back). They then said the DL picture I sent wasn’t good enough, so they trashed my application and said I’d have to apply again! Now here I am with a hard credit pull on my report and didn’t even get denied or approved for the card.

Was on the phone for 50 min and 38 sec and transferred 6 times, sometimes to the same dept. to remove a wrong last name from my auto loan account. End result. They were not able to help me. Instructed me to write a request or go to a branch office to remove this name even though it is their error in the first place. Poor security and uninformed department personnel. If you need further info to my bad and frustrating experience. I can be reached at **.

I have been member for at least 15 years, now that a local branch opened in Belton MO I was going to open a joint account with my wife. Had $5000 cash with us. They told me I would have to make an appointment and come back, if it is that hard to open an account, I cant imagine how difficult it may be when I want to get money out.

Please consider this before you open a Chase bank account. I was victim of a fraud 2 months ago. They said they would handle it and asked me to spend time and money during a month and a half (police reports, letters, etc.). To finally deny my case without any explanation. I tried to escalate the issue and all I got was Apologies. I lost all my confidence in Chase. Customer service is terrible.

Just a terrible bank and I have been a customer for 35 years. Have no clue as to why certain overdraft amounts are put into my account, no clue as to why I am not able to call the 800 number on my debit card since I am told I am on a different platform. Can't get almost anyone to provide intelligent answers. Probably will close my 7 accounts.

I have only had issues since I have had this card. The customer service is terrible. I have disputed 1,300$ of fraud charges from another country for a year now and they have closed the dispute 5 times with no resolution and cannot provide reason, they just reopen it every time I follow up. Every time there is fraud from traveling they close and send me a new card (my other cc is able to resolve without doing this each time), then I tell them I will be leaving town and they will leave me overseas without a card. They say they will leave the old card unlocked (they don’t) and the new card never makes it to me. Still waiting on the card they were suppose to send last year.

The worst bank ever. I left Wells Fargo. Go to Chase. Biggest mistake of my life. I dropped Chase and went back to Wells Fargo. Chase customer service management team. The worst I’ve ever seen in my entire life.

Chase Bank continually places holds on my company check deposits and keeps the funds long after the funds have been released to them from the issuer. This problem is constant with Chase banking. It is illegal to keep funds after the heck has already cleared and they do it all the time. They "hold" keep the funds for 10 days, long after the checks clear causing many issues with our cash flow. Their actions cost us money.

Worst bank I have ever had. My card constantly doesn’t work. They hold my business funds every couple weeks so I don’t have access to any money in my business account for payroll. It’s always an excuse and they don’t ever do anything to fix it. I will be closing all accounts and never doing business with them. Please save your sanity and time. Go elsewhere.

Be aware!!! They sent false promotions to use their credit cards, they promised some Credit statement, they never sent anything! You call them and instead of taking care of you, they argued, Look for a better banks out there.

Worst lying bank. There was a promo for $600 if you put $15k in both savings and checking for 60 days. They tied up my money for 6 months promising me I would get my money. Bottom line they used my money for 6 months and only .65 cents in interest. A credit card would have charged me 19% interest if I had not paid them their money. I feel robbed. Worst continuous liars I have ever worked with. Also you have to go into the bank to talk to someone because even if you have a direct line it goes to a corporate office. WORST BANK EVER.

Terrible customer service. Been with Chase over 40 years. We got scammed by scammers posing as federal law enforcement and made payments. Spoke to Chase claims customer service who after 30 minutes said our claim was approved by a supervisor and funds would be credited to our account in 2-10 business days. Then instead of money back we get a letter saying claim denied and no adjustment. Called claim customer service for explanation and after 40 more minutes they said only thing they can do is submit a complaint against the employee. Looks like Chase scammed us as well.

I spoke to a Chase representative about a Zelle transaction. I called to cancel and not moments after I sent it through. They told me, no problem, they will cancel it as the item was sold just after I tried to purchase it online. Later that night, I got notification that the transaction was processed. After multiple phone calls, a Chase representative finally told me they would use the recorded conversation where I was told to coach their team members but there was nothing they could do to recover my funds. Her words “Chase is not willing to help their customers but will use this as a coaching and training opportunity for their employees”. That’s pretty awful for a company to actually say that to a long time customer.

I was unable to get an account number in order to get direct deposit started. I called customer service and got cut off. After calling back someone told me they could help but would call back after speaking with a manager. I never received a callback so I emailed. A customer service person told me they would email me with a timeframe they could call however I never got a response. Today I spent forty minutes on the phone just to find out they want me to go into a bank in order to set up an account. Very frustrating!

My experience with Chase Business and personal is horrible. I received a large sum of money from a sale of an asset and mistakenly let the cash proceeds into my Chase Acct. I live part time overseas and Chase has handcuffed my money with all sorts of excuses and glitches on their mobile app. When I return to the USA I will close the accounts just to receive and use my cash funds.

I'm so disappointed with this company. I called to get assistance & after 4 1/2 hrs on the phone & giving all my information, I was disconnected & the application for assistance was denied. Terrible company to deal with.

I have had a credit card with Chase Bank for over 20 years. I am current in my payments. There is no Chase Bank where I live so all transactions are done on line. I am not able to log on as they disabled my password and are not allowing me to create a new one! I called their so called customer service line and got a bunch of codes that never worked. Then they put me on hold for 2 hours! I filed a BBB complaint and got a call from a scammer with a thick foreign accent saying he was from Chase Bank but I grew suspicious and hung up. My account has been hacked and I cannot get in. It's been 2 months! I filed a complaint with my AG office and hope they can help.

I was a customer. I've had overdrafts here and there. This time when I put my money in the day of when I had negative then got charged 3 overdraft fees and my account was positive. I'm closing my account and going to Mountain America

3 accounts had fraudulent activity - not in my doings - they didn’t back me as a customer - and call over and over for something they are a liable for - not happy- real complaint - when you have an irate customer - you fix the issue - especially if it’s small fix - nothing good to say

I ordered something online and was prompted to try the pay in 4 feature. The merchant cancelled my order and I immediately contacted Chase for next steps. I was told I did not have to continue making payments and that the pay in 4 would resolve. A couple of weeks later, I was told my payment was late and that I was being charged additional fees. After calling Chase again, I was told I received a credit from the merchant for the order and was required to continue making payments ON AN ITEM THAT WAS CANCELLED. I am sticking with PayPal.

Worst customer service experience I've ever had. I ordered the Chase Sapphire preferred card on March 19, 2024. I was told 5-7 business days to receive the card. I waited 8 business days and I called Chase and they said "it could take up to 10 business days". Again, I waited 3 more business days and still no card. I called back and they told me they would cancel that card and send a new card via UPS and it would arrive in 1-2 business days. Waited 3 business days and still no card... I called Chase again, they told me I would have to go onto the UPS website and enter in my apartment number because they did not receive it from Chase and they could not deliver without the apartment number.

How would you feel if your bank sent a copy of your debit card to a random stranger, who then used that card to wipe out your account? That's what Chase did to us. We lost close to 13,000 because Chase Bank sent out a replacement card to a person who pretended to be us, to an address which was not on file, and apparently without any form of identification. We are currently on our third claim; Chase has denied responsibility and has refused to insure our losses so far. We have banked with Chase for more than fifteen years, and they were good to us up until this point. As soon as this issue is resolved, we will be closing our checking account and switching over to Wells Fargo. Do not trust this bank with your finances.

I opened 2 accounts yesterday. The process took over 2 hours with a banker in branch. Today I have spend 4 hours trying to fund the savings account because Chase Fraud Dept keeps rejecting the transfers even after 4 phone calls with them. I understand security, but this far exceeds anything that actually secures the account. After working through very frustrating language barriers & verification, I was finally told chase doesn't have the capability to actually allow external transfers even though both the app & website have the option and allows you to add external accounts, verify, & set up transfers. I was told I had to use another bank to set up the transfers..SO THEN WHAT IS THE POINT OF OPENING CHASE ACCOUNTS??

Chase is unreliable and unworthy of my business. I had multiple wires kicked back and was told they couldn't accept it. I had checks have a hold on them for more than a week for reason even they couldn't tell me. Don't use Chase. I will be closing my account and they will not have business any more. They can't handle my expectations as a bank and I will be finding another account.

Chase is the worst company on earth…Do not do business with them in any way, shape or form. If you fall on hard times they will just turn around and sue you. Stick to American Express or Capital One for your financial needs.

We have banked with Chase for nearly 20 years. Recently someone made a withdrawal of $992 dollars. Called Chase to open claim. Well let the nightmare begin. We have appealed three times, talked to the bank manager twice, wrote to the board of investors-nothing. Chase states I authorized the transaction yet they can not provide documentation they used to make the decision. As I was closing our accounts, I found a personal address and a request to pay the next day. This is the same payment to a credit card I have never had.

My worst experience with Chase. They placed a hold on my account on a Saturday at 6 pm and left it in NEGATIVE (something that is illegal) by order of the court. On Monday I resolved the problem and on Tuesday I faxed the document where the court orders my accounts to be released. Today is Thursday and they tell me that the fax has not arrived and I resend it again and they tell me that it does not arrive. I am with the accounts is HOLD because they do not want to resolve. They can even enter the court and see that the case is closed. but all they know how to say is we apologize for that and I with the 2 accounts on hold without being able to work and that's how they have me. They are hateful, they treat you very poorly and cut off something else that could help? I change banks when releasing the accounts; the worst experience in my life.

My experience with Chase has been horrible in every respect. The bottom line is this: it is easy to deposit money. It is hard to get it out. The worst part of the situation is that when an issue arises, the customer can NEVER speak to a person who is actually involved in making policy. For example, I presented a notarized copy of a power-of-attorney-for-property document to Chase. The document was created by the State of Illinois. The local Chase bank had to send it to an office for approval. An issue came up with someone in the approval chain. However, there was no way for me to have a discussion with this individual. The local branch said that even they could not contact that person or office directly.

I have been with Chase Bank for many years. We have a mail problem in our area in which we are lucky to get our mail delivered 9:00 by PM. Chase may or may not have mailed bill but I did not receive. They started pressuring me to pay bill with late charge. I called, wrote letters, provided proof that Federal politicians were investigating mail issue based complaints. Chase send me e mails bill was late. Never been late always pay on time 20 plus year. Amount $40.00 or so. I paid bill twice and had credit. Ask to remove late charge. In any event when bill was satisfied I cut card up and mailed back to Chase. Now they threaten me with my prime chase card will not honor card if I don't play ball with them. Be assured I will close this account. Also! I am fortune to have many credit cards by companies that appreciate my business. Beware of Chase! After all years I was with them they treated me as a second class citizen. My choice which credit cards I choose. This is still USA.

I received a Zelle payment from a source I had received from many times before. Said "pending". Called customer service to inquire. I was told that the zelle "was not sent in real time" and wouldn't be available for 2-3 days. What???!! What time was it sent in and what kind of garbage ridiculous excuse for holding money? 20+ years with Chase, closing my account now. Last year I was sent a $500 check from Chase for an overpayment on a car loan. They held it for 7 days...Their own check...? No more. Chase sucks.

I reported a lost debit card, got a new one in the mail seven business days later and all of my automatic payments kept going through anyway. Apparently the lost card is still functional. Also, I get a weird activity going on about four days before my paycheck. Sometimes, a mysterious atm deposit of $60-80 shows up and then disappears making me think that I have more money available to spend or my balance just shows one mount and just a few days before I get paid it drops. It only happens right before I get my paycheck to make sure if not careful I get charged a fee of $35 for overdraft. This bank doesn’t let you cancel overdraft protection and now this greedy bank let’s all automatic charges to go through even if you used your debit card and even if you have zero funds available. That didn’t happen before. At this point, I’m just going to close my account and move on.

Chase screwed me. Firstly let me explain. Every time I deposit a check, every single one, they have put on a hold for 10 days. Well this time, I needed emergency help and my folks wrote me a check so I could pay my bills on time! Well they put a hold on that one and then when I called customer service they said they called my folks and got it verified but when they called my folks bank chase said it didn't get verified.

Used to have a checking and savings account in 2021. Both accounts got closed and did not get back all of the money I was supposed to get. Paid the bad check back (came out of savings account closure statement) but am still owed 5,955.59. Was blocked from emailing members of the bank. It's been 2 years ago. I have documents to prove all of what I am saying but cannot put those on here due to sensitivity of information. Money in accounts 39,340.88 (29,035.23 in checking, 10,305.65 in savings) equals 39,340.88. The cashier's check was only 33,385.29. The amount in both accounts (39,340.88 - 33,385.29 = 5,955.59 owed to me).

Called 20x to dispute a pending transaction and not a single person did anything or had any idea what I was talking about. They said they needed details about the transaction even though they have access to my bank information and transactions. Additionally, the customer service rep was getting upset and frustrated with me that I felt very uncomfortable and was very unprofessional. Her name was Gupta

Beware of Chase check fraud claims and positive pay. I have been a customer of Chase for both personal and business banking for approximately 15 years, ever since they acquired WAMU. Throughout this time, I have never encountered any issues with fraud claims. However, a recent incident involving a stolen and modified business check disappointed me with Chase's Positive Pay system. I had a business check stolen out of the mail, modified, and cashed against my business account for $25,000. Despite using Chase Positive Pay for more than 5 years, without issue. When the total on the check did not match what was entered in Positive pay by only a few cents it was blocked from being cashed. This time the system failed to detect the fraudulent activity. This check was to a vendor I’ve done business with for over 25 years and never had any issues. They notified me of outstanding invoices from about two months prior.

They took money outta my account from a non working cancelled debit card and then proceeded to tell me that I updated the card info for these said payments could go through. Which I did not. I haven't even had my new card 24 hrs yet. So someone stealing money at that bank.

I was waiting for 5 hr to speak to business banking today, not happening. They sad "it's Monday" and everybody busy. After banking for 20hr this is not the answer I was expect. Very disappointed and will never recommend it.

March 6th we deposited a check from Navy Federal CU into Chase Bank (our bank), they are holding the check for 10 days. We couldn't get a manager to speak with us, regarding this issue and were given a phone number to call instead. Found out Chase bank has some issue with NFCU, so Chase inconveniences their own customers because of it. This is especially ridiculous, because we went to Navy Federal CU, and the check has cleared at their end, in other words NFCU has already paid our bank the entire amount of the check. The checking/savings transactions online don't show the deposit at all, although Chase says it is there.

Chase put a 10 day hold on my deposit because it was larger than normal. No help from the branch manager in Wakefield RI. This is not the only time that Chase has delayed one of my deposits despite the fact that there has never been a problem with any of them.

Chase doesn't care about their customers. You will not be valued with this bank. I regret opening accounts with this bank. I called and asked for help and I am met with no empathy at all. They do not help with your problems or care what you're going through.

My experience has been anything but pleasant with this bank. It is very difficult to access my funds due to “suspicious activity”. I try to Zelle, it’s under review sir cancel led. I’ve never been so frustrated in all of my life! I want to close it but reading these comments, I’m guessing that would be a hassle as well!

I was given a call by Chase and they threatened me if I didn't pay what I owed (I didn't know I owed this) they will send it to the collection agency. So after I found out why I owed the money, of course I came to an oral agreement over the phone RECORDED AND MONITORED with them. They said it will not affect my credit whatsoever if I paid my debt. In which over the course of 4 months, I did finish paying off my debts. After that, they continued to mark my credit and it has damaged my credit score even though they are the ones who said they wouldn't damage my score if I paid.

We were trying to get beneficiary information on an account for several weeks. Nobody answers the phone when you call the branch, you can never find an account representatives at any Provo branch, they rarely ever return calls or emails. Terrible customer service.

I have tried all day to reach a Chase representative at the local branch by my home in Parlin New Jersey. No one answers the phone. When I called the 800 number they just connect me to the same number that no one answers. I was trying to open a new business account, but now I’m thinking maybe it’s not a good idea. If a bank doesn’t have people to answer the phone they probably don’t have people to help me if I need help. I would not use Chase Bank. I rather keep my money under the mattress. Any other bank Has to be better than Chase, they have the worst customer service and they only wanna operate online. Think before you go to a Chase Bank, it’s definitely to your advantage not to go one of the worst banking experiences I’ve ever had.

I deposited a check from another bank which my receipts states a hold until March 4th. Now they say it’s March 6th. This check cleared my other account on February 26th. No one answers their phone or calls back or responds. The Chase branch is over 40 miles from my home. Terrible customer service. I keep it only because I travel a lot and chase is in all the cities I travel to.

When you sign up for Chase business you have a Chase Quick Accept account. I got a charge for $1,584 from a WePay. When I called chase to do a dispute they told me I would have the money back in 2-3 days. A week later fees are adding up from charges coming and and no return on money. It turns out Chase Quick Accept is actually a 3rd party co that has access to your account and randomly withdraws their fees or money as they see fit. Chase will deny any claim because they own them so not only are you paying outrages fees to Quick Accept the WePay comes in as they want and takes money without notice. Chase would not return money or refund fees for this. DO NOT USE THEM.

My husband and I had an account at Chase for over thirty years. My husband passed away but I kept the account with our money to write checks to pay bills, taxes. I receive a text from them saying my account has been closed! No reason given, head to bank and am told yes it has been closed, once again no reason given and am told will receive a check for amount in the account. I never received the check and have called twice now inquiring as to where my money is. Very unprofessional and no loyalty shown. I am still waiting on my money, I don't understand why they couldn't do a wire transfer or why they couldn't have used priority mail or UPS to end the check. Guess it's easier to blame the post office!

I submitted a large wire transfer from a home sale so that I can earn interest in a high yield savings account with another bank (Chase does not offer any). I have been a customer for business, personal and mortgage related services for 12 years. I have been passed from one person to the next spending a total of 2 hours on the phone answering the same questions with NO answer or formal process of when or if to expect my savings to be wired. What are they doing with my money and why am I not receiving any answers? I have found them to be untrustworthy especially with larger sums of money.

I recently transferred my savings, checkings, and auto loan accounts away from Chase and could not be more pleased that I did so. Chase’s savings rate is absolutely atrocious. I’m getting 11 times the rate Chase gives at my new institution. The customer service is absolutely garbage. After I transferred my auto loan and made new payments to the new entity, Chase kept my auto loan account open to the point it nearly affected my credit score. Their app does not show complete account numbers, yet talking to a human being via their customer service line requires a full account number to be entered. Chase makes it as difficult to talk to a human being as they possibly can, no matter what number of theirs you choose to call.

Updated on 03/10/2024: On 2/5, I brought a check of $5040 from a Canadian bank to deposit in my Chase checking account. The teller told me it would take 4-6 weeks. Since I didn't need the money right away, I let him proceed. After a couple of minutes, I was given a piece of paper, and the teller told me, "This is your receipt." He never mentioned a fee. In about 10 days, I received a letter from Chase customer service that said, "You may be charged processing fees." I called, and was told possible fees are charged by the Canadian bank. On 3/5, I received the money with a deduction of $62. Chase refused to waive the fee. I checked with Bank of America, and they don't charge anything even with a $10,000 check from a non-US bank. I had a very unpleasant experience with Chase.

Chase is the worst credit card company I’ve ever used in 30 years of my experience. The customer service is the worst. I would rate American Express nine. I would give a rating of Chase to -9. They are the worst. You cannot get anybody on the phone for customer service.

Updated on 05/07/2024: UPDATE PER MY LAST REVIEW OF CHASE, SEE PROFILE FOR FURTHER DETAILS: After further pushing with the Executive Office- where I dealt with Sam who was an unbelievably rude and unprofessional individual, including reporting them to agencies for how poorly this was handled, and supplying video evidence of the events as they unfolded, they retaliated by closing my accounts and saying that being a victim of these crimes apparently meant I was "not properly protecting my card." Unbelievable victim blaming. Disgusting company. Absolutely do not do business with these people.

On 1/3/24, I was contacted via text from a purported representative of Chase Bank which appeared to be consistent with a legitimate text message I received a week before to confirm whether a transaction was legitimate. The representative ended up being a fraudulent scammer who had already hacked my Chase account for 10 smaller amounts and ended up conducting a fraudulent wire transfer in the amount of $8,200 to an account purportedly with Navy Federal Credit Union. Upon detecting fraudulent activity, I immediately contacted Chase to advise them and they said they would attempt to stop the transaction. They were ultimately unable to do so for some odd reason, didn’t accept any additional information proving I didn’t authorize any of these fraudulent transactions, and have repeatedly denied both in person and telephonic requests to properly reimburse our bank account.

Trying to manage an erroneous charge, I was shuffled back and forth between disputes and fraud for several hours and finally told I could only send my dispute in through the postal mail and could not submit it online. A company saved my credit card number for 5 months and charged me 5 times the amount of the service provided. I can't reach them because they went out of business. I have tried multiple ways. The dispute team told me they will let the charge stand because I did not save a receipt for the service (that I had purchased 5 months previous). The supervisor told me, "I have saved every receipt for everything I've ever bought. We can't help you if you are not a responsible consumer." And then he hung up on me. I would love if someone at Chase would help me sort this out, but they do not seem interested in helping.

Chase Bank is a fraud in and of itself. They use "suspicious activity" to freeze and keep your money yet can't relay what is suspicious. I deposited my daughter's check, mind you I have the California probate durable power of attorney for my daughter, and Chase froze the account AFTER cashing and receiving the funds. They not only here the check but ALL the funds in the account. They have since closed the account and now 3 months later still will not release my funds.

First I've been a Chase customer since 1998 when I opened my account. For many many years everything was great. All of a sudden I kept getting charged for a monthly service fee but when I opened my account there was no service fee if I used my debit card five times or more within the month. So Chase took it upon themselves to change my checking account status and charge me every month because I didn't have $1,500 in the account at all times. They wouldn't wave the fee. They wouldn't work with me as a customer for 20 plus years so I closed my account. I now do banking with Capital One and I have no problems, and no service fees...

I was charged 9 insufficient fund fees through my account at Chase Bank in the last week due to Zelle going down. When I contact chase they said they could only reimburse me for 3 of them even though I couldn't receive my money due to zelle which is a service they provide on the Chase Bank app. This is sad cause I've been with the Bank for 15 years and never complained about an insufficient fee charge. When I was in the wrong I just took it on the chin but as hard as times are it's sad that chase bank could not see the problem that occurred on their part. This cost me 204 dollars that I did not have to part with and all they could say is I'm sorry. Come on now. Are they really or is that just what they say every time they do this. I mean seriously how can you say sorry after stealing from someone who's already broke. Shame on you JP Morgan Chase Bank.

It's a joke a bank like this even existed. I opened a checking and savings account to take advantage of the cash bonus. They asked me to make a large deposit to qualify for the bonus. So I did. I deposited a check written by me from my BOA account at a Chase atm. WOW how my life was turned upside down ever since. They flagged my account and told me that they'd close my accounts due to unusual activity (i.e., doing exactly what they told me to do). They didn't give me any heads up except for sending a letter.

I am a long time account holder with Chase Bank and I live in the USA yet when I call my bank about questions concerning my account my phone calls are answered outside of the United States. When requesting a US based operator the calls have been transferred to non-English speaking call centers. (I have a recording.) Is there a valid reason for having Americans speak only to people in India, Philippines, Mexico, Columbia, and where ever else Chase has customer service representatives except in the United States. On two occasions calls were transferred to non-English speaking call centers (again I have a recording).

Chase Bank allowed a criminal to use my stolen debit card to access my account 26 times to steal over $6000 and not only did he get to keep the money with no consequences, but Chase kept the fees from each of the transactions! I reported it and they denied my claim - said it wasn't a legitimate claim! They are RATCHET!!

My account had 2 fraudulent transactions posted, I called Chase to get those resolved and credited. They apparently did not notice the website had digital wallet token and sent replacement debit card. The new card also got hacked within minutes of being created and while in transit to me. I called Chase again and they realized the transactions were again fraudulent and mailed new debit card. Now my account has 4 fraudulent transactions and my account is overdrawn, they keep promising a credit and investigation but I am without any money. I can’t believe how bad this bank is, I’ve had this account for years and this kind of service is unacceptable. It’s so easy to resolve these claims if I could go in person but you have to call their 1800 numbers and wait days for any update. Will be closing account when they resolve this issue.

Day 1, Went in to get a Medallion Guarantee. They told me I needed more paperwork. Day 2, Bring more paperwork and the person who does it isn’t there and they don’t know when she’ll be back (and didn’t ask if I wanted to make an appointment). Day 3, Bring ALL the paperwork and they still can’t do it. Apparently a document that is used for the GOVERNMENT isn’t sufficient enough to prove I am, who I am. Absolutely atrocious customer service and zero problem solving skills. Please don’t waste your time going here.

I was scammed out of all my savings by a person having an account with them, they won't give any information to help get my money back, and I know of other person's same problem, police, Bank of America says they are not responding.

Whatever, I'm going with my local bank or my credit union. Tried to deposit money in a new account I spent all day setting up, transaction didn't go through, balance below agreed, and I had just set up my direct deposit to post in 2 days, now I got to change that, since they cancelled my account. I've had Chase credit cards for 25 years. Just like all the rest. I'll go where I'm taken care of, not taken advantage of. By Chase. "Chad"

I was scammed in December a 2023. I reported the scam to Chase Bank. I disputed the charges. That dispute was resolved and my car was credited now and waited 90 to 120 days to try to get my money back from Chase Bank so who really scam me? I say it was Chase Bank. It's sad that you can’t keep your money in the bank these days.

They are playing games on my money and how they restricted my account and had the nerve to close it with no reason and knowledge of the decision making of the closing and now banning me to reopen a bank. I’m about to call a lawyer to sue the bank and now I have to wait two to three weeks. That’s crazy. I want my money by this week. I don’t care how it gets here. FedEx me overnight.

I have been with Chase Bank before they were chase (Washington Mutual). I went to the branch because they declined a $2 charge from a known fast food place, leaving me without lunch or dinner for that day. I was upset and told the branch manager, she did not like my additive and said I was not allowed to speak with any other customers. She then used her discretionary ability to close all my accounts! This messed up my credit scores and cost me lots of money and problems due to all automated bills not getting paid! Management was told but did nothing!!!! More than 20 years with them means nothing!!!! Go anywhere else!!!!

I have never left a public negative review but Chase is very unethical and has been known to drop people's accounts for no reason without any explanation. They have no remorse to the financial repercussions.. They did the same with me after being a loyal customer with no issues. No warning or reason was given or heads up to remedy whatever the issue was..While they claim they have a right to close without explanation, the ethics behind this is just horrible knowing the financial trouble they cause on others. I hope to create awareness of their horrible business practices. I’m just one customer but I will ensure to expose the truth about them.

I went to Chase ATM on Christmas day 2023 to make a deposit to my account. Some of my money show was deposit and next portion never showed up. I try calling to rectify this and all customer service was no help to me.. They can't locate my money.. Chase I need back my money or else I'm going to close my account because your service is bad.. And I need my money that never showed up on my account.

I opened a business account for my dog boarding business, it was closed within 24 hours due to a deposit from a client. They said it look like fraud, they said I would get my large amount of money back in 3-5 business days via mail. It has been 30 days and I have not received my deposit. I called again and was told by a different customer service rep that it would be 7-10 days and I should have it by Jan 18th. I still do not have my money, I will NEVER bank with Chase again, this is the worst experience I have ever had. Stay away!

This is not a helpful review. Chase has been very uncooperative with starting an account. When trying to see why my bank account can be started and it is to close 10 days later, so MY money I can not have until 10 days from now via check from Chase. I have to wait 10days until the "automated service" closes the account to get MY MONEY. Customer service representatives are awful, rude and non compassionate in regards to my transfer money situation.

So not far fetched thinking to believe I was lied to misled in march that the mailings would stop i.e 10 months later I get another marketing mailing.

Chase has been nothing but headaches and loss of money, reoccurring transactions that shouldn't be reoccurring, hard to get reimbursed through dispute claims, customer service not very helpful, absolutely horrible bank. Will be switching banks as of today.

They literally opened a business bank account for me and then FREEZE my account telling me I'm not the owner. I supplied them with all the documents that prove I'm the owner and they still won't give me my $200,000 back! They should be put in prison for this! I'm closing every account I have with them and warning all of you to stay away from them!

I've been a Chase customer for over 3 years, never really had many problems and if you have had they've been able to deal with I try to go to send a Zelle this morning and all of a sudden all my accounts get locked. No one can tell me why. They tell me well I won't be able to send Zelle till tomorrow and that I won't be able to access my accounts till tomorrow so I have no money, no way of getting money, no way of getting food, no way of paying my bills, yet where I live it's in the negatives and it's supposed to snow tonight so I'm now stuck out in the cold with no food, no way to pay bills, no way to get back in my house because that was my rent money due to my landlord which he changed locks. No way to provide for my children.

I take care of my mother, who has stage 5/7 Alzheimer’s. I went to the branch in Avondale, AZ with my POA papers and a letter from her neurologist stating that she does not have the capacity to make medical or financial decisions. They informed me that they would not enforce the POA , and if my mother was able to get to the bank and wanted to withdraw a large amount they would let her. They wouldn’t even look at the paperwork. This tells me they have no problem letting the elderly people be victimized by potential crooks. As long as they get the business.

This bank will not protect your money!!!! I had a contractor whom committed fraud on us and used us and took money, opened bank accounts and took money from my Chase account. Chase would not seen it as fraud.

After 22 years as a customer, Chase closed our accounts and credit card without discussion or notice and won't say what flagged it. We are filing complaints with government agencies and are consulting a lawyer to get back our money. Customers beware.

They closed my account for nothing and blocked me from my funds. Put a negative mark on my name from getting an account somewhere else. This is the worst bank ever. Never use this bank. I would recommend a credit union first.

I had a scammer call saying they were Chase Fraud Dept. Got me for transactions done on both my checking account and my credit card account and even got both my cards, they ended up taking money from the ATM since they had my cards and I was made to pay for that! Chase reimbursed all the other transactions that were done but said I authorized the ATM transaction!! Why the heck would I authorize for someone to steal my money!!! It's just ridiculous, and they say it's because it was done close to my location, but they were informed that the cards were picked up by someone whom I was told was Chase fraud dept. from my location, I believed it because I have been hacked 5 times in 1 year and really thought they were trying to help me! Goes to show Chase has NO COMMON SENSE!! I have been with this bank for over 10 years and expected more from them. Might be looking for a new bank!

Updated on 01/12/2024: I am currently working with the White House to address the fraudulent activity with my Chase Bank Credit Card. I no longer bank with Chase Bank and I have closed all of my accounts with Chase Bank. Chase Bank customer service is the worst and I am not surprised Chase is losing customers with its online banking.

The Chase Bank branch in San Diego, California, specifically the Hillcrest branch at the corner of Fifth Avenue and Robinson, has the worst branch manager in banking. I've been banking with this particular branch for over six years, and issues with cashing checks at the counter arose only after a new branch manager took over.

I sadly got scammed out of $500 in June 2023. No one could help me, not surprisingly. Chase closed my account due to fraud but accepted a deposit into a closed account (which is something that shouldn't happen). Chase called me and told me that they could lower the balance due to the inconvenience and experience. But in reality used my deposit as a credit to my account. Didn't say anything about it. Skip to 7 months later I am still wondering what happened to my deposit because the money was just missing. Just found out 7 months later that they lied to me and used it towards my balance and didn't say anything. I hate this bank and I will never open another account with them. They rob and steal from you without telling you anything, the staff will also treat you like garbage if you are a victim to scam.

Don't bother to check your credit score with the app. It doesn't give any score. It is a backdoor method to advertise and con you about insurance. This kind of behavior is common for Chase. Since chase incidents of not giving people their money by freezing and cancelling accounts are accelerating by the day. No one is safe except the wealthy. They target average Americans.

Chase is a mess. The largest bank in the US with $3.8T in assets is unable to process payments this holiday weekend. Deposited a check on 12/21, due to its size, over $5500 or something, was told it would have a 7 day hold. Whatever. It is actually from a company I am an owner of, so I know the money was removed from the check's account before Christmas.

Chase has wonderful employees but the system is horrible.. Their policies infringes with their services. I deposited a check into my account to pay my workers, and I know it takes a few days to clear. The check cleared the maker's account but Chase decided to hold the for an additional 7 days. Now I'm sitting home with no money, phones off and New year's is tomorrow.. I called them and they said the Bank for the check didn't verify. I called the bank and they said Chase has already received the money.. Little does chase know.. my mother wrote me that check from our trust account to fix the roof.. so when the money leaves then I get a notification. I'm disappointed in Chase Bank. I deposited the check last Monday and tomorrow is another Monday And I have to wait till Friday again.

Bonus $225 was not posted. I switched banks, rerouted auto deposit, opened a Total Checking account by new accounts person at the bank. They set up auto dep to savings as is common to transfer monthly needed expenditures to savings. Requirement to post to checking was not stated on bonus card which I still have... Chase Bank is not transparent. Beware... I may need a good lawyer?

They charged two times the same overdraft in the same transaction. Stay away! They will stole your money and when you call you never know with who are you speaking. One of the worst banks that I know.

They had me on hold for more than 2 hours just to tell me that even though the check is from a Chase account they still were not going to remove the hold. This is ridiculous. We work for a pay and still have to wait on the banks to release our money. So stupid.

Chase Bank told me I would get early deposit with my acct. I asked 3 diff associates. They looked up my acct and told I did. I have my acct for 3 months. No early deposit then I find out I have to open a secure acct to get early deposit which will take up to 2 to 3 min in order to receive early deposit and no one told me I had to read online. Not happy.

My wife, a Chase customer of many years, passed away on the 12th of December. I went to the branch where she kept accounts (Sierra Vista, AZ.) in order to inquire about a Social Security deposit that we were expecting. Branch manager Belem ** confronted me by saying she already had a customer and inferred she was doing me a favor by waiting on me. I asked her for a private office to discuss my deceased wife's account. She declined. I was forced to discuss with her my wife's confidential business in front of a large and curious lobby of customers. As a manager who sets the example for her staff and company, I find a total lack of professionalism. In light of my wife's recent passing, this was just one more inexcusable issue to deal with.

They stole money from me and whatever I want they blamed me and they took out the money. They are never to help the client. They never find anything and they charged me that money without knowing if I'm going. I have to eat with or my family so that then I make the report.

For over 20 years I was satisfied with the service I received from Chase Bank. I had a business account with a credit line, a personal checking and savings, and my kids all had their own accounts from high school through college and beyond. Then a few years ago they unilaterally decided to start penalizing people if they didn't have several thousand dollars in their account; this coincided with difficult times for my family and I. So for several years I was penalized $25 per month for my balance. They call it a service fee... but it's really a penalty that kicks people when they are down. I finally tired of the $300 per year for nothing and moved most of our money to a credit union where they treated us much better.

The banker itself and also the customer's service operators not gonna solve your problems as a customer, but also insult you by their behavior. I'm wondering how Chase bank let them do this, or even worse how its policy allows this???

Chase Bank claims department just put in a claim that one I didn't ask them to put in and then they used a amount that I was credited by the merchant and used it to dispute a separate charge and found a way to keep it and just deduct from the other charge. And they think that is ok not that you didn't just steal from a low income household but you stole knowing that you had no parts in the return.

I am completely impressed with the professionalism and customer service in Chase Bank Florida City, FL. I made a mistake, and their understanding and patience were incredible. We know that we are not perfect, and I really appreciate the way they handle the situation.

First time 15 mins, transferred 15 minutes on hold again, then transferred again 10 minutes on hold. No answer at all, just guesses. All with people that do NOT speak English as a first langauage. All the

In my experience this is not one of the best banks. My husband is an electrician. He has his projects, he deposited a check for 23 thousand dollars. My husband has been a customer for about 4 to 5 years with them. Just because he deposited a check of that amount They told him that he had to wait 10 days for the other bank to release the check and once the bank released the check they restricted his account and in the calls they began to treat him as a suspect. Suspicious of what? If the person who paid him for his work was in contact with the other bank and if necessary with them... they kept him like this for 3 days after 10 and then they closed his account without telling him anything. It's incredible that a common person can't deposit a check of that amount? I think it is not even that high compared to others... so my advice is to investigate that there are better banks where they will not discriminate or treat you like criminals for a high check.

I am so extremely upset that after 15 yrs banking with Chase I feel my money is not safe in their hands. Two fraudulent transactions of $800 each processed by a company by the name of Bill Matrix in South Carolina that I do not do business either nor I know who they are charged my acct twice. One in September while I’m purchasing a home in Deltona Florida and one in December 1. I received on December 1 my $1600 after contacting fraud department. Then on December 12, $800 reverted and charged my acct $800.

While settling my $200 veterinarian bill in a crowded waiting area, my First Financial Visa debit card was embarassing declined. Knowing my account was fully funded, I asked that the cashier try the card once again. Again my card was declined so I paid using a different one. However, I later discovered that Chase Bank was the credit card processor and withdrew the total of $400 from my First Financial account while declining both transactions at the point of sale end. They ended up using my money interest-free for 3-days! This is outright bank fraud by definition. Do not trust this institution.

I opened a Chase account. Put in my paycheck. Everything is going good, deposited checks from my dead mother's house and al the sudden everything is froze... No money, gas, food. Went into the branch and explained. After an hour the poor lady was angry for me and was nothing we could do. Was advised not to put my next paycheck there. Lol.

I decided to open a business account at Chase Bank because I assumed (incorrectly) that their customer service would be better than my local credit union. It took 1.5 hours to set up my Business Account but only because the guy helping me was a talker and could not focus on what he was doing. After that, I had to go in a second time because he did a number of things incorrectly. That was another 1.5 hours.

I noticed that the Chase Bank in Doylestown, PA currently has a low score/star rating. I opened an account following my fiancee's advice to use them for my new small business. Since day one, I noticed an immediate change. The Manager (Riaz) is engaged, very pleasant to deal with, and recently helped me manage an issue I had been struggling with - literally in minutes. I feel valued as a client. The staff is warm and friendly, helpful and ready whenever I need something. I've now moved my personal banking here as well. Based on customer service alone. Enjoy the experience.

My employee deposit the same check twice and Chase Bank withdraw the funds twice from my bank account and never refund the money to me and closed my account. It's been 2 years and I still call and ask for but they said It's still investigating. The check is for $1530.

I filed a claims with Chase Bank where I have THREE different accounts and told them that I did not receive services I paid for. The bank first credited me and then REVERSED the credit claiming that in their investigation I did receive the services. I provided the information they requested. I faxed what they wanted per their requirements and they said THAT'S NOT ENOUGH! How is it not enough? I’m done! If a bank doesn’t trust their customer and instead believes an outside vendor who LIED, then they don’t value me. So, bye Chase!!!!

Don't deposit your check by photo deposit with Chase bank. I deposited my check on 10th. They emailed me that they accepted my check but saying the fund would be available on the 20th. That is 10 days or 8 business days. What? Do they have to walk to the headquarter of the bank on the check to clear it???

They won’t cash a check if it over $2,500. If you don’t have an account with them. It’s ridiculous one of there customers pay me with their check with the amount $8,000 and can’t cash it!!! Worst bank. Never will give business to them!!!

I am about to sue Chase bank, that's how fraudulent their affairs are. My credit card was closed without notice with over 70k of award points, my entire account disappeared! Chase takes no responsibility or offers solution. Nobody on their end knows what happened, can you believe it? And this is who I trust my money with??!

I've banked with Chase before years ago in California and since moving out of State I decided to bank with them once more since they have branches all over. Worst mistake I ever made. I will be closing my account and banking with someone else. I've made 2 check deposits since opening the new checking account. First check deposit was held for over 2 weeks and restricted the account. It was a California state check but I was told since it was my first deposit there would be a hold and there shouldn't be any more holds over 7 days. Second deposit was from a settlement check. Again hold placed and after speaking to a customer representative I was told by multiple reps that I could go in and pull cash from my account but the in the amount of the check that is being held but after visiting a branch I was told it was incorrect. Again being told by multiple reps the restriction would be lifted once the hold on the check was removed.

While this economy has been hard at best lately, it has been made even harder by a recent divorce. With the struggles of starting over again and trying to make it on my own as a newly single parent, I have found that I am in this cycle of living paycheck to paycheck, and at times, I can’t even do that. So I have been getting overdraft charges. It is a vicious cycle, and it seems no matter what I do to get out of it (even working odds and ends jobs to try to make extra money) it is just never enough. I am literally trying to earn money to recoup these overdraft fees the bank keeps taking!

After 3 decades as a customer with Chase, they have completely let me down having spent 3 days trying to get a third party check deposit approved despite Truist Bank approving on their end. I spent two full days on the phone with Chase to lift hold but they have not completed despite my being told that it was taken care of. Today I started closing the first two accounts I have had with them. Disappointed is a gross understatement.

The worst experience and bank ever. They charge overdraft for everything X. I have 7 over draft this month. Stay away from this bank! This is a scam and CDs are other scam. They take your money and after 6 months they will give the The Half than the money they promise when you sign! Stay away!

I only had a few $$ left while vacationing in Vegas with relatives and friends, a bogus charge appeared and took all my money $. They killed my vacation, my wife still doesn't believe it was a mistake. She's mad at me for no reason, we had to borrow $$ to get back to the Grand Canyon where we lived. Very very embarrassing. Our $$ was at home.

I currently have a basic checking account with Chase for a few years now and I recently had an issue where my account was frozen. Having reservations with having to go into a branch— the 2 Journal Square Branch was an overall GREAT experience. It was busy, due to the date, BUT very well organized. The wait time was very brief and the Branch Manager, Brulio **, and Bank Associate, Enrique **, were very knowledgeable and very helpful in sorting out my banking account issue. I was having major reservations with the entire ordeal and wanted to switch banks due to the issue BUT these two gentleman eased my concerns and I feel comfort knowing that I can come here and receive great in person service. There was clarity with the regulations, empathy and I didn't feel rushed and that they really cared in taking their time to clear things up. Trust your money will be safe with this branch. Loyal customer.

So I opened my first account with JPMorgan Chase for the 1st time last week 11-24-2023, I was extremely happy and ready for the experience. Today is 11-29-23 and my account has been closed out for Fraud??

After having a mistake while rescheduling flights through the Chase travel points, we reached out to anyone and everyone at Chase ending up at the executive office. They assured me I was in the right place and they’d be able to resolve the missing points and inability to rebook our flight. It’s been two weeks and I’ve heard nothing. Contacted the person assigned to our case and just kept being told they’re researching it. No help at all so far and the price of flights just continue to rise. I’ve never felt so completely blown off by a company. It’s disgusting how little they care.

I have been lied to over and over from this bank. I was told there is no charges for ATMs and everything. Well guess what? They lied and you would be smart to not use them. There is a reason their ratings are so low. Do not use Chase for anything. You're welcome in advance with relieving the stress.

They don't have enough service people to service their old ATMs, and checks get eaten with a 2-week consumer wait with no compensation. Happened to me on a holiday. Not acceptable business practice to date. They are a good company, and this is a gross overmiss that hurts their reputation and brand.

I have been with this bank for 30 years. I can't file a fraud claim because I made the purchase thru Venmo which goes thru my checking acct as a debit charge. If it had been a charge card, I could file a claim. I asked to put in for a policy review and I was told the only way to do this was to walk into a Chase branch. I advised the closest branch to me is 2.5 HOURS away. There was no other option for a major company like this. The supervisor kept saying it was a debit charge and I shouldn't give out my PIN. I advised I never gave anyone my PIN. All he did was talk over me and ask the same question repeatedly what I wanted him to do. This is extremely poor customer service.

I was in shock! The vendor charged my company without any invoice, my permission and the dispute team confirmed the charge. All the dispute team is outsourcing, barely speaking English and have no idea what to do. I submitted the paperwork five times through the Chase agent and the dispute team never received anything. They closed the dispute based on the fact I had business with the company before. Means to me all vendors I worked with before can start charging me anything. Finally I opened the BBB and 'chase advocate' called me with zero English as well. Such a fish market.The worst possible service.

While making a purchase at a furniture store, their credit card machine timed out. The retailer assured me my card was not charged. I used a different card from a different bank and made the purchase. A couple days later, Chase took the money out of my account. I immediately called like no I used a different bank card. I explained what happened. They refunded my money. I guess they put a claim in. A month later took my money again. I went through an horrible nightmare 2 months trying to get my money back. Chase blamed it on the retailer. I had the retailer corporate office on the phone. Who explained that Chase said, "No don't refund or do anything. We are giving the money back." It took a month before it was even rectified..

I am sorry but Chase Bank is losing many business customers in Charlotte, NC and the Carolinas including myself, Valerie **. Reason: I sent a complaint to Jamie Dimon, President and CEO of Chase Bank concerning a Chase Bank Credit Card FRAUD with Israeli companies on 9/28. I also sent a complaint to the following: Executive Office (Mail Code OH4-7120), 3415 Vision Drive, Columbus, OH 4321. This was a waste of time and effort.

The biggest crooks in the world now want to control how we the clients who deposit our money, and who they use to enrich themselves now limit how you can use your own money, taking all my money out from these crooks.

Idk what happened to Chase Bank since 2020 but their customer service has declined immensely. The staff is rude and unprofessional all the time. They just let Airbnb charge me using a reservation I didn’t make with a confirmation code that isn’t mine and a debit card Airbnb can’t verify is mine because I’ve never used it on my Airbnb account. Chase told me I have to contact the merchant to deal with it… Uhm no. Chase Bank lets charge go through on my bank account that I didn’t make and Airbnb can’t verify it was me who made the charge either. So it’s the bank's fault. They messed up. Chase Bank can take care of it. Otherwise I will talk so much ** about this bank and trash this company's reputation until the day I die.

I have 2 banks for my business. A small one that is very careful about names, amounts and all the details, then there's the too, big bank that doesn't attend to the details. Since their Credit card securtiy is the best, I expected their wire service to be as well. My little bank is careful that wires are checked, the routing number, the account number and the account name. I guess I was wrong. Guess I'll need to move to a smaller bank that attends to the details.

Chase Bank new attitude toward customer who didn’t keep lump sum over 100,000.00 in the bank for long enough. I deposited bank check, not personal check for the sum of over 100,000, and before I deposited I asked the teller; How long it will take to have the money available in the account. Her answer was, "One or two days, and you can see online." That was on the 13th of the month.

I've had Chase for years, even worked for them at one point. Over the years their business tactics have been questionable at best. They were sued for excessively charging OD fees at one point but I managed to avoid any major issues with them until recently. I have autopay with Verizon set up. There's been 3 times where Verizon failed to process my payment on a different date I'd select if I wasn't able to pay on the due date. The first 2 times this happened I had nothing pending in my account so I wasn't too concerned paying one OD fee however Chase returned the payment.

After 5 months, multiple phone calls, and a litany of reasons and excuses the dispute team (including customer service escalation) failed to provide a valid statement, letter or email to justify their decision to dismiss my factual evidence and deny my claim. Instead, the rebuttal/response from the merchant was deemed to be true although no evidence was provided to back up these merchant statements. Further, Chase refused to accept voicemails, photos, phone records, and GPS tracking app data that clearly support the facts I reported.

Opened a Chase account. Set up direct deposit. My job deposited a dollar in the account to confirm it was good. 24 hours ago I received a “welcome to your chase account” and confirmation that my account was opened - I have a deposit to hit tonight; so I went to log into my account and it said “your account has been blocked for suspicious activity please call.” So I call and they are absolutely not helpful. The lady told me I have to go into a branch and create a brand new account and that they closed this one. No explanation; just that this is their process. I asked what about my deposit that is set to hit and was told…well; we can reopen this account but it will take 24 hours before you can access it again.

I had a highly negative experience with this bank. They inexplicably shut down my bank account after just three days, citing "suspicious activity." When I tried to open a business account, the person on the phone was extremely unhelpful, to the point of shouting, "You cannot bank here!" They seemed completely clueless about the reasons behind the account closure. I can't help but wonder if my experience was influenced by my race, which is deeply troubling.

I recently came to America, I don’t have much money, I placed everything I earned in this bank. Fraudsters stole my data and made 29 transactions through PayPal to different states to different people. And this did not even arouse suspicion from the bank. Nobody warned me about strange transactions on my account! A statement has been written to the police, the police are sure that this is fraud, but the bank refuses to admit it and return the money. They put all the blame on me and refused to help. They take advantage of the fact that I’m new here and it’s hard for me to fight this system. Don't trust this bank!

I have an ongoing business account issue that Chase is neglecting to solve. I have done all the right things and they keep brushing my issue off. Very irresponsible business. I also have a different business account with Truist. They have given me no problems.

I don't know what happened but in the past Chase was a really good bank to bank at. This bank now isn't for their customers anymore. Chase has implemented new policies that you need to really read when signing up for this Bank. My account was closed for no reason and their new policy states that they can do that without a reason. I've been with this Bank for over 3 years and I rarely use it only for my direct deposit. Now all of a sudden chase the size of just close my account without informing which causes now need to be late on my bills. Now I have to go and call to redirect my check for no reason. This thing isn't the same anymore. This really screwed me. So pretty much Chase can bully you now and do whatever they feel like they can do when handling your money now. When it comes down to money there should be a reason for any transaction closure in that matter to be disclosed to the account holder.

I called the bank and they resolved it immediately which I was very surprised by. Chase is still good bank.

All I wanted to do was apply for a credit card so that I could transfer my other credit card balance. The branch that I called at 4 different times does not answer. Customer service # could not understand that I didn't have any services through Chase. The person I spoke w/ forgot why I was calling within one minute. I was transferred to yet another dept that was automated that would not allow me through without typing in my acct # w/ Chase but of course I couldn't because I don't have any existing accts w/ Chase to begin w/. I hung up. If this is any indicator of how they treat new money, what could they do for me as a client. Complete lack of customer assistance. Nobody seems to want to help or listen.

This is the second time while having my high limit card that Chase has locked my card for a week because of a high payment amount. Customer service person said it's locked due to security flag and can not be unlocked. Then after being put on hold, I was told it would be 50 minutes of hold time to talk to a supervisor. What a joke. Do business elsewhere, where they actually WANT your business.

I have never had any bad experience with Chase Bank until I called customer service last week and today. No service at all, and no respect for the customers. I do not understand why they pay them if customers have no service at all.

Chase is the worst bank I have ever had. I had to close out my account because of “suspicious" activity, even though I confirmed the activity was not fraud. I told them the only reason I had a Chase account was for work, and that I would be having multiple transactions in and out of the account. The customer service is terrible. The people that work at my branch were very nice and helpful but as far as the actual customer service people you call zero help any illiterate. I told everyone I know about my experience and recommended anyone thinking about getting a Chase account don’t. I have USAA as my main bank account and they are so great. Have never had any problems with them ever. I highly recommend.

The guy name Juan ** (Chase Banker) trying to kick me out at 4.55pm in very arrogant way. I was there earlier at 4.20 and the lady banker want me to wait but I left around 4.40 to drop off my daughter for her math tutor very close by. He stopped telling me to leave after I took a video. I wish I can attach the video here.... Never experience this kind of treatment in my life. I think I am out of Chase bank for good. My blood is boiling, my tone is high, I can get stroke from this kind of treatment. I will report to many more medias and tv.

I can't get through to Chase at 7:45 pm (California). Not even the 24 hr. number to report fraud. I don't know how to get a hold of them. I call and it says call back during normal business hours, so where's the 24 hour help? Like everybody else these days.... NON EXISTENT.