Chase Bank Reviews

I have been with Chase Bank for a couple years and I am 100% dissatisfied with the level of "customer service" they provide and my overall banking experience. Within the past year, I have had nothing but duplicate charges and unauthorized charges on my account and it's nearly impossible to get it corrected without jumping through a ton of hoops. Chase bank does not have my best interest in mind nor do they care about the safety of my funds as they contentiously allow duplicate charges to occur. Regarding the customer service, completely awful! Every time I call in, I have to repeat myself multiple times and be COLD TRANSFERRED from department to department.. to try to resolve issues.

We are a small business that has Used JP Morgan Chase Bank since 2012. We funnel approx. 1.4 million in sales annually through Chase. On the first week we were able to apply for the Payroll Protection Plan we did so. The system was set up so that you could not contact anyone in regards to your loan but had to wait for a response after 4 weeks we were denied. So we reapplied at a small bank and had our money in 2 days. This Bank does not care about the small guy so beware. But for us we are gone and will not go back and will encourage everyone we come into contact with to not use them.

I have been dealing with Chase majority of my life until now. I had a overdraft of 219.03. When I got my stimulus check, also payroll check, the same day Chase decided to take it upon themselves to give me a credit for 30 days for my overdraft. Not letting me know what their plans were I thought that they just gave me a credit for the overdraft. A couple days later I got a message on my Chase app stating that Chase will deduct that 219.03 from my account in 30 days. I called and Chase gave me a credit of 34.00 on my overdraft refund. Now I just received a letter stating Chase will deduct 219.03 from my account on the 15th. I am very disappointed in chase, and I plan on moving on to another bank. Chase is not being honest, customer service is lacking, so Chase will take advantage of a situation without communication.

I am a new, struggling small business who has my business accounts with Chase, yet I have not been able to submit my SBA PPP Application since last month. After waiting on phone meetings that never happened, I call tirelessly and am then told after reaching a Chase Rep that I cannot walk into a branch and that all applications have to be digitally submitted online. There is no link or any way possible to submit online once signing into my Chase accounts. HOW DARE CHASE BANK not accept the application at such a critical and devastating time after I've already had my brother hospitalized fighting for his life & lost my Dad to this COVID.

Times right now are sketchy at best for most, I've been with Chase for 8 years or so and with covid I've depleted most of my finances chase offers ovwrdraft, BUT.. it's random when they choose to let it..so if you're broke and need gas it might work...or it might not..someday it does..someday it doesn't..for 34 for dollars you would think it owed be OK with two direct deposits every two weeks..60 dollars worth of gas for 34 dollar fee for a week..but once again it's not a guarantee they will allow it..I wish they would be more consistent..

I've been a customer of Chase for 6 years and expected that they would be set up for the PPP loan approval process. They denied my first application in round 1 because they said I hit a button on the application wrong (that I had foreign employees?). I know I didn't hit that wrong on the application but either way- they took 4 weeks to tell me. Oops first round of money ran out. I applied again just to find out I was denied because of of no proof even though I literally gave them every quarterly, W2, W3s and entire tax return from last year. Took them 4 more weeks to tell me I was denied. I turned around and opened an account at a local bank - approved in 1 day. I can't be the only one.

Mind you I arrived at about 1pm with no appointment at all. ** assisted me by taking action copying my documents and worked me in an unscheduled appointment with Private Clients Banker Larissa A. Oliphant. It showed exponentially per her professionalism streaming down into the staff! I'm very grateful!

On April 23rd, 2020 I tried to wire a vendor 4076.00. Due to an issue the wire would not go through. Therefore, I had to write the vendor a check in order to have my product delivered. For 10 days I have tried to have the 4076.00 Wire Chase has sitting in their account making money put back into my account. I have sent multiple secure messages, only to have me call numbers that told me that department is unable to assist me. I have now called 4 days in a row and held for over 1 hour each call to try to resolve this issue and get my funds (my money) put back in my account. Today I am on my second phone call. 1st was 1 hour and 5 minutes long to find out that I must be transferred to another number wire research department. Needless to say I still have not been refunded the unused wire money in the amount of 4076.00!!! Funds still on hold 5/6/2020.

My Mom had dementia, she passed January 2020. Her SS money was deposited into my account in February. Chase won’t release the money to me so I can pay SS or pay SS. SS is turning me over to collections. I quit my job to care for Mom because I didn’t want her going to a nursing home. I don’t have an extra $1200 laying around.

Even during the pause caused by COVID19, we are being charged interest on the credit card, and so "generously" given the option to defer payments. By being forced to pay interest instead of putting the money towards the debt, the payer gets in deeper debt. But the banks get to make their money, and even more so, while wearing a mask of kindness. Please, if you have a heart, stop charging interest. Give us a chance to pay off our balances.

I had an issue with my account, and sat on hold for 55 minutes waiting for assistance. When the lady answered I mentioned that it took too long, and she immediately got defensive. I explained that we can move on and I needed assistance and she kept going with my original complaint in how long it took. She actually, literally said she wouldn’t help me. I asked, “are you kidding???” And she said no. I asked for her name and she started laughing. So I called back, waited another hour, and got it taken care of.

My business banked with Chase for three years. I had my corporate credit cards, a term loan, checking, savings and merchant processing with them. One by one they broke every promise they ever made. Helpful, nice people at the branch and my relationship manager were powerless to turn the tide on this patently criminal organization's determination to fleece anybody it can. Finally, with fleas crawling all over me I ran this dog out of my tent. good riddance!

I have been banking with Chase over 5 months and have had over 5 thousand dollars in there. Banking now I have reported my claim twice with them and no satisfaction and they are not trying to give me my protection that they promised.

Very many problems. Most recent my husband's check keeps getting put on hold. My bills are being denied. They put money in my account saying it was a credit. Now they're telling me that I have to pay it back and I can't ever get anyone on the phone that can help me.

I’ve had my Chase checking and savings accounts for 3 years. Two weeks ago I was awarded a $2500 check from the settlement of a large class action lawsuit. I deposited the check into a Chase ATM around 8:30PM and the final screen indicated a 7-business-day hold on the funds (not optional at that point, or I never would have deposited it). I went into the branch the following day and addressed the hold, as well as another recent issue in which Chase had failed to correctly place a stop payment on my IRS autodrafts (as taxpayers are currently permitted to do until July 15th) and subsequently this resulted in an overdraft on my account; while in the branch I was treated with shocking disrespect, and basically I felt accused of trying to defraud the bank and the IRS. I left and called customer service, ultimately waiting on hold for over three hours.

Went to Chase Bank today on 8th Avenue South in Nashville. WHAT I SAW I DID NOT LIKE. They treated people like they were NOTHING and they were the only important people there. It took one hour for them to wait on three people ahead of us, as they felt no responsibility to have more than one teller who yakked all day and was slothful to do her job. The so-called manager sat at his desk drinking his soda pop with ice, trying to look busy looking into his computer screen occasionally. Two other women kept coming out and walking between offices in which there was no one and they did nothing. They kept going behind the door by the teller after that, disappearing.

Amazon Prime uses Chase as their credit card holder. This past month I used another credit card to pay for my purchases, but inadvertently sent an electronic payment for $1433.90 to Chase instead of to the other credit card from my bank. My balance with Chase was $0.00, and now I had a credit of $1433.90. When I realized the mistake, I called my bank who advised me to have Chase just electronically "reverse" this. I called Chase and was told that they would send a check in 7 to 10 days, plus delivery time and refused to electronically return the money to my bank. They were rude and extremely uncooperative. The person that I dealt with was Michael **. In this time where people are short money, this is very poor customer service. I will be cancelling my credit card as soon as I get my money back. This also does not reflect well on Amazon since they advertise this card.

If you were thinking about opening a small business account (anything under $1m) Don’t think that you will receive anything except a computerized account. There is no banking relationship. They do not value you as a customer and they will put you at the back of every line. They will stall and send you on the runaround but you will never get any action upon your requests even when you go through the process they have (forms, online, etc). If you need a bank account that has moderate to high fees and you can access online, they are competent. Other than that STAY AWAY And go with one of your local business banks.

We Provided all info needed they said we did not 21 days later while other banks call their customers and get the correct info! They are horrible people who give Money to friends and Big Clients. I opened this Business over 18 months ago after 33 years of working for someone. I cannot collect unemployment in NJ, It is a disgrace I am only asking for what I need not like Harvard, Ruth Chris, People with deep pockets. I have given my heart and soul to my employees and Chase Spits on You! Shame on You Chase Bank!!!!

Compared to several other large banks, Chase has great personable customer service, easy to use and super convenient phone app, easily removed bounced account fees, many fraud protections and options available for any need.

If I could give this company negative stars I would. My debit card was recently hacked, for the fourth time this year, this last time I had $1900 stolen from me and Chase has done nothing to get my money back. I’ve had to open a claim 3 separate times and they said they will no longer open my claim.

I will try to keep this as short as possible! I have had mortgage with Chase for 15 years. I figured I would try to take advantage of the low rates. I reached out to Chase on December 12, 2019. The representative I got in touch with William **, said he could definitely help me out. Upfront I told him that I had gone through a divorce, had a bankruptcy and my house was in a Living trust. I said if this is a problem, don't waste my time or your time. He said "no problem"!!! I just need a fully refundable $500 retainer to proceed. I asked multiple times, if I don't qualify I will get my money back? YES, don't worry James.

Chase Bank blocked and closed my account nearly 2 weeks ago for NO REASON mid corona virus pandemic. I foolishly put all my money into this account and my last five checks. I'm literally struggling to feed my children. I had to visit the ER Sunday because I have no access to money for my blood pressure meds. All things I made chase aware of but they didnt care. Hold times are well over 2 hours each time they transfer you to a diff dept. The office of ceo supposed to returned my call. Name Sophie never did at this point. I have no clue what's going on with my thousands of dollars. Smh. I've never had a negative balance. I'm not the first person this has happened to. DO NOT BANK WITH CHASE OR INVEST ALL YOUR MONEY WITH THIS BANK. IF YOU DO BANK WITH THEM CHECK THE BANK REVIEWS ON GOOGLE FIRST.

See the news for lawsuits filed against Chase for cheating customers out of their chance for a PPP loan under the CARES act. Chase promised to process loans on a timely basis. They prioritized larger loans so that they could make more commissions. My wife and I asked for less than $100k, but I am sure that requests for $10m were much more attractive to Chase for the commissions. Shameful.

The government sent my stimulus check to my Chase Bank account and they told me they sent back but on the website it shows that it was deposited for this month but they said they closed my account and the government has not received my payment back. Can't get my money. I think they're lying to me holding my money because I had a negative balance $717 but my stimulus check was for $2,700. They were supposed to take the money out that I owed them I guess and put the rest of the money into an account that they had on file for me. They have three other accounts on file for me. Really frustrating can I pay my rent cuz I ain't got no money.

The bank put a 10 day hold on a deposit, which cleared the other institution after 3 days and then - proceeded to charge 6 $34 overdraft fees and return. PAYMENT OF $240. When there was over $20000 in the account. The bank should be investigated, fined and made to explain their fraud and theft from a customer... Maybe that’s why their actual websites called chase sucks.org. Chase does suck, they are thieves and commit fraud and get away with it. Hope one day they are actually held accountable.

I WOULD LIKE ALL BUSINESSES THAT HAD TO DEAL WITH CHASE BANK TO PLEASE WRITE TO CHANNEL 5 INVESTIGATES!! I have already done so, I applied for SBA loan on April 6th, I received my loan app. number on April 7th. I have talked to the bank twice and both times was told they are going through them sequentially in the order they were received. I believe they are giving the loans to big companies first. I only asked for 9600.00 to cover my payroll, I have an 800 and above credit rating and have no credit card debt, My loan should be real easy. For my company you just take line 31 of your tax form, divide by 12 and multiply by 2.5 and that is the amount I get. I feel Chase is doing this so they can make more money off these loans. Today is April 16th and still have not heard a word from Chase.

So while so many Americans have been forced out of their jobs and unable to collect a paycheck, Chase is taking advantage and charging $12 a piece. Making money off of a pandemic is appalling. I am a substitute teacher. As schools closed, so did my source of income. I checked my bank account to see that Chase has implemented the $12 monthly charge if you do not have a direct deposit $500+. Obviously can't get a deposit so for Chase to charge me when I'm down and out is disgusting! I have contacted Chase and will be changing banks as soon as possible!!!

This is my third time in this situation with Chase. A couple months ago I noticed my bank account would get to zero or get into overdraft after I've already checked my account which still had funds. I called many times asking why my transactions are rearranged. They give me the same answer "we put all deposits in before we deduct everything else". That worked a couple of times until now. 4/11 I put money in my account, 4/12 I took out $40 got change then placed $30 right back in, which I never got an email receipt for as requested. My statements show I put in the money on 4/11, deposited $30 then took out $40 the next day. I should've known something was off when I had $50 in my account and got two errors trying to sign in before withdrawing $20 yesterday.

After 8 months having both a checking and savings account, this bank decided to suddenly close my accounts without giving me any notification or reason for doing so. Went to purchase something using my Chase debit card, and it does not work, even though I had money in my account. Bank keeps sending me secure messages, but I cannot access my account! Calling this bank is at least a 2 hour wait time. Impossible to get any information from them.

The worst service that I ever had is from this bank!!!! They have closed the credit card without any notice and without ANY REASON. I have been trying to contact them and nobody gives a decent response!!!

I have been on the phone for hours trying to get a fraudulent charges off. I have passed around to fraud department and the dispute department and in the meanwhile there was a few dropped calls to start the whole process over again because you can not call the right department directly.

I've had my chances to change my opinion of this company and they have failed at every corner. From customer service from a different country and 2 hr wait times to be connected to a department to tell me they need to connect me to another department who in turn tells me they need to connect me to another department. Embarrassed that as an American I have to be represented in the financial field by these scum bags with no regard for people's money. Shame on you Chase for failing at what you should be excelling. You're going down the drain. All of this because I have to dispute a check charge that should not have happened fraudulently on my account in the first place. Way to protect me, idiots. Shame on you and the CEO that made you. P.S. As I am writing this review you disconnect my call after 4 hrs plus on the phone. How fitting. Shameful behavior and then you want bailouts. Stupid.

Terrible and very unprofessional. I opened a account with Chase bank in March 2020. They told me that my deposit would be put on hold, all the sudden I get a letter saying they closing my accounts. And to destroy all cards that are associated with my account. Where is my 2,600? That I deposited?

We set up a business account, and after all went well, 2 weeks later we logged in to the account to check on transfers to discover that the account was removed. We were told that it was due to an error when signing up. WHICH WE DID ONLINE AND NOT 1 ERROR OCCURRED. Thinking things were fine, we transferred $8,000 to this account and cannot get any help with recovering it. Chase online support said to talk to a branch. Branch person said talk to online support. No one will see us, no one will allow us to access our money. This has caused our accounting software subscription to cancel losing invoiced money on top of that. I DO NOT recommend this mickey mouse of a bank to anyone. We received checks, and a debit card, and all our account details. AT NO time did anyone call us, or email us, or help us during this time to keep the account open.

Requested replacement card, told 5 day delivery, no delivery in 2 weeks so far. Meanwhile, account was locked for a fraud warning about an ordinary Zelle/QuickPay payment. They would not answer the phone with 10 hours on hold over several days. Forced to go in to branch during quarantine. Branch made phone call, and I stayed on hold at their desk for an hour until branch closed. Account access restored with no explanation or confirmation right after that. This has severely impacted my business. Escalated complaint about that and got callback at too early hours, they left a message. Number they left to call is always closed. Closing all accounts as soon as I can, I was a 10 year customer and moved millions of dollars through for my business. Absolutely unacceptable.

Working with Chase, charge me 500.00 up front to do the loan. I was sent a email in writing stating that I would receive the 500.00 back from the loan officer. After I canceled the application due to lack of response. Dan sent me a email stating I would receive a refund minus any fees in 14 days. Weeks went by, I called and asked about my refund and he said, "Sorry you canceled your application, you're not entitled to your money back." During this time, with the coronavirus outbreak this company chose to take 500.00 from a consumer.

My online account has been locked "due to suspicious activity" for about a week now. I have no idea what triggered this (I have received no notice, messages, warnings, etc), but, for some reason, I am still able to use my cards and accounts so apparently the "suspicious activity" is not serious enough to lock those (thankfully).

I went to the bank twice and these bankers in CT tell me they can’t view why my account locked me out. They call a number. They became on phone all day. Then I was told my account is closed. I’m wondering why my Chase account took away my 116 dollars. Hope it gets sent back to me. All I did was transfer money to the account I recently started at chase bank from another. Now I’m frustrated and will never use this bank again. Too bad these bankers in Stratford could not help me understand what happened to my account.

So in the midst of everything else that is going on, Chase Bank is incapable of talking to their customers who use them for banking? Called them three times today to be told that the hold would be one hour the first time, then called back two additional times and was immediately disconnected. I'm sorry but this is not acceptable of an organization that has been entrusted with the money of the consumer! Get it together Chase Bank! We will no longer be banking with you!

Be careful with their statement balance policy. We pay our statements in full. In January our account told us we had a $0 statement balance because we paid ahead, but had an amount of money leftover for the next statement, which we paid in full a few days later. They charged us $90 interest fee, then another $120 the next month, same kind of fee. When I inquired about it, they said it was a technicality in their agreement. They wouldn't budge on removing the fee or working with us. Their customer service was lacking, especially with the way they rotate their agents with every response I sent them. It's a very subtle, abusive policy. If you are smart with your money management, I would suggest going with a more honest credit card company.

I have called Chase Bank a number of time to report fraud on an account that was taking out in my name and I could not get nowhere on this matter. Chase bank put me on hold for over an hour when it finally hung up on me and I had to start all over. I do not have an account with them and I would like to solve this matter.

I have had so many problems with Chase and I now finally am closing my account. Someone had gotten my acct number and paid close to 15000 of Credit Card and Student loans out of my account. Chase did a crappy job of resolving the situation, eventually telling me it was my fault for using a check to pay a bill. Never did they suggest stop payments nor attempt to contact the company that was taking the money. I DID CALL THEM but they would not talk to me because I did not have an account there. CHASE was no help, I had just had brain surgery and they were too bad, so sad. Never again.

These people can't can't can't, no let's try, just can't. Was told by supervisor, "We at Chase Bank are not here to help the customers in any way, at Chase it's not our job to do anything except collect a paycheck. Customer service even when we are wrong that's not our job."

While all the others are trying to help their customers Chase continues to be rip off artists. Paycheck was delayed because of the virus and so the accounts that had been scheduled didn't clear. 3 insufficient charges for $105 and especially irritating was a $35 for a $5.95 charge for CBS all access. They are truly what you would have to call poor quality banking. I couldn't find a way to give them no stars but that is exactly what they deserve!

I have been with Chase for almost 10 years and have been more than patient with their lack of customer care when insufficient funds hit my account and add up to a ridiculous amount. During this coronavirus pandemic, I accumulated 1 insufficient funds fee on an automatic payment. This fee is $34.00. With all the chaos going on in the world, I did not realize the automatic payment had hit my account until it was too late and I became negative plus the fee. I called customer support and explained to them I had more than enough to clear my negative balance on the automatic payment, and all I was asking for was a waive on the fee since no one knows what the future holds as of now. I need to save my money for the unknown and just wanted the fee waived. I understand there is a limit on the amount of fees they can waive, but we are not in a normal day to day life anymore.

I received a phone message from Chase customer service on 3/13/20. I could not understand what she said. The woman cannot speak English and spoke extremely fast. Maybe she can read English, but she cannot speak English. I was unable to understand the phone number that she left on my voice mail. What good are customer service reps who cannot speak English? I called the phone number for customer service which I found on the letter that I received from Chase customer service and I have been on hold for more than 20 minutes. I have spent hours today waiting on hold for Chase. I want a phone call or e-mail from a Chase representative who SPEAKS ENGLISH.

This past week I sold some equipment online, and the out of state buyer paid with a check. I deposited the check via mobile banking by scanning the check. The check was placed on hold by Chase as expected and on day 3, I called chase to inquire the status of the check prior to releasing the goods to the online buyer. I took the time to explain to the customer service that I needed to verify since I do not know the buyer and I am about to release some equipments to them, customer service stated "I understand your concern. The money is available in your account. The check is cleared." So I went ahead and released the equipment. Come Monday morning the money was pulled out of my account and upon calling the bank I was told that "we were notified it is a bad check." So now I am without my equipment and without money!

Three weeks ago I was scammed out of my entire paycheck, be it that I don't make as much as bankers, it is still nonetheless my source of living. I was contacted thru an email scam from "Apple" or what I thought was apple only to find out it was a scam and these people wiped out my entire paycheck, lesson well learned by myself. Another lesson well learned by myself was experiencing the non caring attitude Chase bank, with whom I have been a customer for many years, did absolutely nothing for me. Not ten minutes after realizing I was scammed I immediately left work and headed to the bank to tell them to stop this transaction, they did nothing. They closed the case. I reported this to the police dept., as well as the FBI which I was advised by the police dept to do, I have filed a complaint with a local news station and contacted the OCC, now Chase is trying to "barter" with me.

So today this was third time my card has been declined at the grocery store (3 different stores over the course of a month). I have ordered a new card (3 times mind you) and had them all activated (3 times) to have #ChaseBank send my account to fraud and freeze my account. I have not been able to use my card at a grocery store without it being declined and having more than enough for the transaction in my account. When I called the customer service number (3 times now) they told me they can send me a new card and there wasn’t anything else they can do... now tell me #ChaseBank why am I not allowed to access the money My husband and I work for in OUR account? I should not be nervous to use my card at the grocery store. This has been hands down the most embarrassing thing I have ever gone through. #ChaseBank you seriously need to figure this out.

I am going to close my checking account with Chase bank. At the end of the year my car broke down and my 2 grandchildren are living with me. We had no way to get anywhere so I decided to try Grubhub 10.00 off first order with free delivery. It said the coupon would post at the end. BIG MISTAKE!!!! They set my order as a pick up. Why would I order through a delivery service for pick up!!! I tried and tried to reach someone at that awful company. I finally disputed it and Chase removed it. But then put it back!!!!

Chase Bank main focus is getting your money any way they can. I did not chose Chase, the banks I used sold out to Chase. Chase has high interest and poor customer service. My goal is to pay off the account and find another card service.

After changing primary holders due to partner retiring thought everything was good. They sent a letter saying they needed much more information. Sent the info after receiving the letter. 10 days later was informed the cards were shut off, we have a total of ten cards for our truck drivers and maintainence personnel. This account has been active for the last 8 years with no issues at all.

I will be following up with the Ada about this matter as well. I was in a Chase branch in Santa Cruz on Water Street and Ocean Street. I attempted deposit cash that was withdrawn from their own ATM machine, but because I was not a customer I was not allowed to deposit that cash into my son's Chase account. I was told I had to go get a money order and then I could come back and deposit that in his account. All of this happened after I was forced to walk all the way around their building because the handicapped parking is in the back of the building, far from the entrances of the bank. What is the point of having handicap parking if it does not make entering the bank easier for handicapped individuals?

They're holding my entire tax refund hostage for a 20 cent overdraft in which they're getting 82 bucks for. They closed my account and now I've been on the phone with them for the past hour. They already took my state refund. They are crooks. They are horrible. If I don't get my 965.74 back and there are additional fees charged out of it. I will sue!

I work for a nation-wide parking company and our Texas region uses Chase Bank branch 34. Our business operates 24/7 and we deposit our cash funds Monday - Friday. About three weeks ago I was told by the branch manager on a Monday that I was bring in too many transactions and she didn't have the staff to support us. Simultaneous to this, the Branch Manager called my corporate office to report she couldn't support us and to use the night drop instead. I started doing so and for two weeks everything seemed fine. First thing I knew, she Branch Manager called our corporate office again with the same complaint.

Called Chase to let them know I will be out of country. They said they didn’t need to know anymore. Try to book Excursion card declined. Said chase blocking it. Called. Said to verify it was me. Purchase 260. Yet week before vacation 702 stolen from my account. No one contacted me. I’m so mad.

This bank stole money repeatedly out of my account and lied and said I overdrafted when I didn't. They steal money out of your account and then blame it on pending balances and if they think you're not paying attention or think you cannot count they steal 4 dollars, 2 dollars etc. Out of your account and try to make you the customer think you're going crazy.

I’ve had checking and saving accounts with Chase for years. I had direct deposits and had an agreement that I would not be charged a monthly fee if I had them take $25 each month out of checking and put into Savings. In the past year I had a large amount in my checking; that amount was reduced to under $15,000 due to my getting an account at another bank. I was then charged a $25 fee. When I asked why, they denied that I had the transfer agreement and said I agreed to keep $15,000 in checking or I would get charged. I said forget it; I’m closing my account. The rep didn’t try to work with me; in fact, she was dismissive. I couldn’t close it until I had less than $5,000 in my account (I had about $14,000 in Checking).

My wife and I went to Chase Bank, 1001 N Collins St, Arlington, TX 76011 hours ago to have the bank wire our motorhome payment. We felt extremely warm being treated like their happy family. It's an unforgettable wonderful experience. We're so curious how this branch can be managed so well. What a successful bank branch!!

My wife passed last February that's when I was told that I had a free month of Social SECURITY benefits for my wife. I was under pressure financially. My wife's insurance company was taking longer than I expected to accept my claim. Anyone who has had a love one and had the expenses of a funeral can understand. Almost everything was cash except the funeral and burial. I did spend her SSA check. It was in her name as well as mine because I was listed as the payee. That check was for March 1, 2019.

THEY STOLE $4100 FROM ME! I reported them to the Better Business Bureau as well as the Federal Reserve!!! Dont ever bank with these thieves!!!!

A $300 bonus was offered to new checking account customers back in November 2019. The bonus was denied because I didn't enter the code. The website screenshot I took has the words, "We applied your coupon".

I have been trying online for 2 days to reset my online profile. No success. I have called and they say someone will call me 24 - 48 hours that is not allowing me to use my card. I am about ready to just cut this card and be done with them.

They closed my checking account for no reason and no notice and held the money from my account hostage for over a month. I had returned check fees and late payments as result. The employees are always rude and love to lecture their customers and instead of doing their job.

Just ignore Chase's cash incentive offers on new deposits. Chase has so many offers that the branch bankers, including branch managers, are clueless of the fine points and will accordingly advise you incorrectly or incompletely. I wanted to earn a $1250 bonus for new $$$ in new Chase accounts, but neither I nor any of the branch bankers could get my IRA to load into the U-Invest platform. Even as a Chase Preferred Client, I had several bankers not return my calls -- repeatedly. When I finally showed up -- sans appointment -- a helpful banker helped me at least deposit $75K. He told me I would at qualify for a $750 bonus. That was June 2019 but NO bonus was ever deposited into my account.

This is the most impossible company to deal with! No one replies to your email inquiries except for a generic reply that is not specific to my needs or inquiry whatsoever. I replied to their response to ask for more information and they replied with the same generic email. Why prompt me to go to a website to find an answer to a question that I am asking you when I was on that website and couldn't find the answer which is how I ended up clicking the inquiry button!!!? Whether you call or email a question they will prompt you to go to an unhelpful website that gives no answers to any questions. Unbelievable in how no one will help you!? I will Never get another loan through this company.

I have had this card for many years now and used it quite frequently, until now. I had recently had an issue with a specific charge and opened a case for a chargeback. I provided detailed information to the case manager, as asked, as a result they called and stated the case would rule NOT in my favor. During the conversation regarding the specifics of this case, the case manager continued to get a bit aggravated and short. Regardless of the detailed documentation I provided, which clearly spoke to the merchants failure to provide services, I paid for, the credit card did not support me, the consumer. I have never experienced this with American Express, they typically provide a better insurance policy on purchases.

Chase Bank 18320 Preston Road Dallas Texas 75252 have a great branch manager ** who has a great personality and very well trained. Under ** leadership she has ** and ** whom are excellent employees who treat clients and customers with the highest respect, these employees' personalities are amazing and they only strive to give and provide the best. I would like these employees and this office to be recognized. I'm Keisha **. I had a great experience with all employees. Thanks employees of Chase for the outstanding work you all are doing for Chase and customers.

Updated on 04/18/2020: They also insisted I file a Police report which follows: On 12-10-2020 I was notified by Chase Bank that someone opened 2 checking accounts using my name, address and other personal information. Chase Bank sent me statements that show 2 identical checks were used digitally to open accounts and then transfer $80.00 each to a different account. When Chase discovered the checks were fraudulent they sent me collection notices even though they knew I did not open the accounts.

It is very sad a big bank like Chase customer service is based on Manila Philippines. I am over 10 years customer with Chase with 3 personal Checking account, a Business account of average $25000 and 4 credit cards, 2 business credit cards.... The lady JD ** spoke to me with disrespect and even does not give me $12 credit for the bank charge which was wrong! Chase online app just allow my business to deposit $5000 per month but for example BOFA is $50000... and overall their respect and customer service is 2 out of 10....I don't recommend anyone to use them.... there are nor relationship for them!!!!

I opened an account some time ago. However, I only recently wanted to use a debit card for this account. I received a new card and have made deposits into the account. Today I tried to activate my new card, which I received this week in the mail. The automated system to activate my card required a pin. I didn't have a pin since this is a new card. So I had to call another 800 number to reach customer service.

Stay away from this bank. I believed the Chase Bank, banker that I spoke to, to open an account and I would get a $600.00 bonus! I asked him if I made a direct deposit from my brokerage account would that count to get the promo offer he said yes. I never got the bonus and when I contacted chase they said it did not count. Funny when they take your money everything counts - when it's time to get the promo nothing counts! Stay away from this deception

I have had several accounts with Chase for many years. Recently, I was given incorrect information and I made a decision based on such. Although Chase apologized for this, they were unwilling to resolve the problem that occurred as a result of the incorrect information. Chase clearly does not care about customer retention. Consequently, effective today, I closed my two remaining accounts and will not follow through with a property refinance. Warning to all: Chase is apparently too big to care about their customers.

My account was defrauded before & it took me forever & passed on many times to different departments. They never froze my account after the 1st fraud despite me asking to freeze it which resulted to 2 more fraudulent activities- which took sooooooo much of my time, energy, money before I was able to get my money back.

I have had the same account since Amerifirst then it became Washington Mutual Bank and since has been Chase. I am the primary holder of this account and did sometime ago when sick give my daughter signage to the account. Since then, which is sometime ago, my daughter was able to acquire a Credit Card with Chase. Now when she goes online and accesses her credit card statements it also gives her access to my personal account. I was told that the only way to correct this was for me to open a new acct. This is crazy as I am the primary holder of the account and should be able to request my daughter to be removed after I am the one who put her on in the first place.

Chase Bank has got to be one of the worst banks to deal with. They charge outrageous fees for anything, they give you low interest rates so they do nothing but make money. They outsource their complaint department and their help department to the Philippines and Indonesia where you cannot understand the people. I was On the phone with one of them the other day and said I was having a problem transferring money from Chase to my Bank of America Account and that dumb person that I was talking to on the other end of the phone had no idea who Bank of America was. Said they may not be part of the banking system in the United States and that I might have to rethink what I'm doing. Then she proceeded to tell me that it would take only 5 days to transfer the funds from Chase to Bank of America.

I lived and worked in the US for 1 year when I opened a Chase bank account. After returning home to South Africa I tried to transfer my funds and close the bank account but Chase is only saying I need to walk into their bank cause they need to confirm my ID. I obviously can't do that since I don't have a visa and can't afford to fly back. So now Chase is stealing my $5000 as they do not want to make it possible in anyway to send me my money that I worked hard for in their country. I recommend each and every international student to avoid this bank under all circumstances unless you want to just work for free. Where is the zero star button?

I received my Chase Amazon Card at the beginning of December and was trying to take advantage of the 0% APR on balance transfers. I was trying to transfer $6000 from my Chase Amazon card to my Chase checking account so that I could help cover some bills in December. Chase sent the $6000 to an account that was already closed and rather that it automatically be re-routed to my Chase Amazon card it was sent to a previous card that had expired. No one on any of the Chase 'specialist' teams I talked to for 15-20 hrs could figure out where the money went. I was told that I would get the money back within 30 days. At Christmas time.

I am so tired of Chase that I am considering on moving my bank account. I made a deposit with cash thru an ATM at night after work and the next morning I was hit for an ISF. They are really quick to do that to people's accounts. I have called the bank and went higher up to the headquarters and they all say they can't do anything. I told them this was cash so the money was there. Not like you are waiting for a check to clear first. The last week I have had to file 2 claims with them because someone has used my card to make purchases. I guess they would rather make $34 and lose a customer then reverse the fee and keep a customer.

I so wish there was a way to leave NO STARS! I had THE WORST credit card and customer service experience of my 53 years on this planet. I am just starting to reach out to as many places as possible to warn others so that they do not have the same horrific experience that I did! I will be switching 2 of my credit cards (one personal and one business) to another bank so that Chase not not get another cent from me. Basically I filed a dispute because Acutech LLC out of Montana sent me the WRONG chandelier ($5700) and refused to exchange it for the chandelier I originally purchased unless I SENT IT BACK!

Customer service is HORRIBLE. I asked why they locked my online account and they had no answer and could not unlock it. I have plenty of money. They magically disconnected us. They are so horrible. Go somewhere else like a credit union that cares about you.

Very long hold times, pointless and multiple repetitive transfers and multiple disconnects. Operators are very hard to understand as well. If you think you will need phone service ever bank somewhere else.

Signed up for the Prime Rewards card on a whim. Haven't even had it a month and I wanted to pay off my statement. The website wouldn't let me "enroll" to pay my bill, stating that either information was incorrect or that part of the site was unavailable at the moment. Called Support. The account is locked. Why? Well, when I got the card, I received TWO suspicious letters in the mail on Chase Bank letterhead that appeared official stating that someone had changed my address and to contact them. It was signed "Fraud Department." (Gigantic eyeroll-- could this be MORE fake?) So, I call "Fraud Department" which is an automated number and clearly not associated with Chase Bank and sounds totally different than their "official" line, so I hung up and called the number on my card I had received.

I am writing this review so that Chase customers will know how they conduct their banking strategies scamming their customers. I had an issue with my account balance and was confused when I saw that my account had went negative overnight. The prior day I didn't have much money in my account however it was not negative. I had not made any purchases because I knew I didn't have the funds so there was no way that my account could have went into the negative. I called customer service explaining that my account had a positive balance the prior day and there was no way it could be negative. I have always monitored my transactions by my available balance that is how I keep track of how much money I have available to use.

$30,000.00 gone! My 85 year old mother was scammed into using my account to wire 30k. The bank knew it and could have done so much more to help her. Now they are telling me to get a lawyer??? With what money? All would have been prevented if they got a bit more involved while she was at the bank. They even helped the criminal get the correct transfer account info to another chase bank, but did not want to take action because of the privacy of the account the money went into. Apologies don't pay my bills, I need my money back.

I have been a customer of Chase bank for more than 20 years. During that time I have deposited countless checks written from other institutions. I have never had a problem before now. Apparently Chase (and I imagine other banks) can arbitrarily place a hold on a check deposit. Although the firm from which the check was written showed that it had cleared, Chase put a 7 business day hold the the funds. When I contacted Chase both in person and on the phone, they could offer no acceptable reason for their action. They simply refused to release 80K and kept the funds for themselves. As soon as I can, I will close all of my Chase accounts and move to another bank.

Updated on 01/03/2020: Chase bank has come up with their own set of rules since the dept of banking had no rules for them to follow. I deposited 2 @ $60,000 checks local to into my account. They both cleared and a week afterwards without even trying to Access the funds, chase closed the account without reason. They said it was tagged for fraudulent activity. I Deposited 2 checks into My account and left the money there! Fraudulent Activity! Now it's been since Dec 4th when the checks have been deposited and after 6 phones calls avg 35 minutes each and spending 1 Hour at my branch I'm still waiting for the money!!!! $120,000 for 4 weeks in Chase's hands and my ** in my hands! Now they tell me Another Week! AGAIN!! Third time another week. WTF! You guys SUCK and are CROOKS. Go local banks. AVOID CHASE and their ** credit cards.

Because of fraudulent activities I had to cancel my debit card. Since I do most all banking online this represents a real issue. I contacted their fraud group cancelled the card and made arrangements for a new one; 3-5 business days. I asked if I could get the card info to update my files and was told I would need to get the info from a local branch. Went to the branch, got the new card number and was told I had to get the expiration date and ccv number from the 800 customer service number. I recontacted the customer service group they could not provide the info over the phone and would have to wait until the card arrived. The old ‘right hand left’ hand fake. Chase used to provide great customer service, what the heck happened? I have been with Chase, making it through 6 different owners, for over 35 years and expect better service.

On 12/20/2019 I was told my Bank account is restricted because of a Check I deposited to my account. It was the cashier's check for the amount of $225.00. At first I was uneasy about accepting the cashier's check but I thought it's better than a personal which bounces, get stopped, etc. And with calling BOFA to verify it was a good, and it was signed over to me the party assured me I would not have a problem receiving the cash into my account. I took a leap of faith and deposited it. Well, it was only $225.00 but with me working only part-time getting paid once a week. It's about the same value, And with me being low on cash awaiting payday I needed the extra cash for household supplies and groceries went low because party endorsed the check as payment for staying three weeks with us.

I am EXTREMELY disappointed in Chase, their travel services, their customer services or lack thereof, and at this point have nowhere to turn. I booked two one way tickets through Chase Rewards and Travel on October 18, 2019. On December 5, 2019 I received an email stating the airline had changed to times of my flights. Not a big deal, or so I thought. It is now December 24, 2019. I am in London on vacation. I decided to check my reservation to see about paying to select seats. When I used the confirmation number provided I found out that a portion of my flight had been cancelled, without notice, and the airline had "forgotten" to rebook it. Originally the flight I paid for was from London to Accra with a stop in Kigali. They kept from flight from London to Kigali, but then no flight to Accra, essentially stranding me in another country.

I deposited a certified check from my Extra Credit Union checking account into one of my Chase checking account on Friday, 12/20/2019 and was told the check would clear the next morning, which is today, but when the check didn’t clear as told, I went into a local branch where the transaction occurred and spoke to a personal banker Madahee ** who nonchalantly told me that the fund won’t be released until 12/24/19 without any reasonable excuse. Again, I called on the phone and I was transferred to department that oversees checks, and was told by another unprofessional and very rude associate that the check will not be released until 12/31/2019. Chase bank takes advantage of the poor and the vulnerable ones. So shameful and painful that a loyal customer for over a decade is being treated so poorly.

Our business failed and closed 10 months ago. We have no revenue and I am unemployed. I and very disappointed that Chase will not negotiate a mutually agreeable settlement. Their system generated an offer of 75% (no one is willing to pursue approval with the appropriate level person to override the system). Our off was 45%. In the end it seems our only option is to claim bankruptcy with zero understanding or willingness from Chase to help a closed small business. In addition, given this is a business credit account, they report on my personal credit which should not be the case...and closed not only my business account but my personal accounts as well without notification or discussion. Be wary if you are a small business owner seeking credit, they do not have your back.

I have tried twice this week to transfer money into a secondary Chase account. Both times, the bank said the transfer was "pending" and both times the transfer failed. I called Chase and no one could explain what the issue was. They told me the transfer would go through "by 11 pm tonight, EST". Well, at midnight (EST), the money still had not transferred--and when you call customer service at that time, the recording tells you that they're sorry, but the office is closed; call back tomorrow. The ordeal continues....

I put a check into Chase Bank and a check into BECU the same day for the same amount from the same issuing bank. BECU cleared my check in 2 days. Chase told me it would clear in 3 days and then MAILED me a notice that it would be 8 days, and as a result both checks I wrote against it bounced and the people who I wrote the checks to had their checks bounce. What was a reasonable policy 20 years ago is SHADY in the electronic era. How is this not illegal?

Applied for a business card (after spending many many thousands of dollars filling up Chase's pockets with my personal cards). Business claims they sent me a notice saying I needed to prove my address (we had just moved). Never received it. Tried to fix it as follows. Called the business unit. Got a "specialist" after 3 transfers. Told me to take a tax bill to the local branch, they would fax it to the appropriate place, and all would be good.

I had money in my account and transactions going through. I checked my account throughout the day. Just in case anything went over I could put the $ back by 8pm like I always do. I checked again at midnight. Still money in there and no alert of any overdraw. I wake up at 5:30am and BOOM! 3 fees. Chase moved all my transactions around to different dates & hit me with 3 fees illegally. One of the agents felt awful for me on the phone & told me a few things that would probably get her fired. Basically this bank is completely corrupt. They will find a way at the end of the year to hit you with fees to meet their quota for their investors. I didn’t have energy to argue and take it to corporate so I will just shut down my account ASAP. Switching to Alaska Federal.

Someone gave me a fraudulent check. I deposited in my account right away. She said $500 of the check was available and then it appeared in my account the next day to be cleared and the next day after that because it did not say pending. Well the third day it was returned and all they could say was this is their practice. They set up to make it look like the check was cleared when it wasn’t. And their practices of how they relay that to the consumer is extremely confusing, and they take no steps to help with some type of investigation, just like that marker can verify a phony bill, it should do the same with checks. Been with Chase 20 years and they let me down.

I am world traveler and executive platinum on AA and also Chase private client yet I received the worst service ever. Do not book travel with Chase travel. The worst client treatment and service I've ever seen. I booked my travel to Egypt 6 months ago for December 22nd (next week). Two days ago I got an email to call as my flight need to be rescheduled even though my husband and my daughter are on the same flight under different reservation and they did not get any notification of the change. I called and I stayed 4 hours trying to get my flight back or an alternative flight and they said call tomorrow to re-issue the ticket to put you back on your flight.

Out of the blue I received a credit card from this bank around Nov 7 2019. Thought nothing of it other than wh. The next week I got a check from them for $15 and letter they were closing my account. I never opened one. This time I called and they needed my account number to check. WHAT ACCOUNT?? I was told it was opened online and after explaining I never did and never would they put a stop on all.

Being a Chase customer and working in this area, I am forced to use the services of this bank branch. It is a very frustrating experience to try to do any business at this location. I attempted on 4 occasions to run in and quickly take care of a request I had made. Every time I go into the branch, there are long lines for the ATMs, long lines for the teller windows and you have bank employees standing around chatting with each other in the lobby. Not sure what their purpose is but it is definitely not to assist customers. They are too busy chit-chatting with each other to be of any help. I wish I had a job like that!

My wife has an account there and she haven't added me to the account yet cuz I just came in USA; long story short she deposit my check (husband) and we had issues with customer service for a good 3 weeks... They kept telling her, "Once the check will clear off you can use your funds" and then we decided to go to the branch and this lady name Suzane was really helpful, she called the customer service and proof them wrong and they said, "Ok she can use her money." Guess what? Noo I could not cuz they had put a restriction on the account even though a manager named John got involved and he send the whole policy to customer service and they still weren't fixing the problem. I feel bad for that manager and that banker cuz they were both helpful and respectful. Customer Service sucks and they are the ones who make the decision. So my wife closed the account.

First off, let me say... I have been banking with Chase for about a decade and my mother since the 60s. The problems I am about to describe only began happening over the last 2 years and gradually have gotten worse to the point of both of us being disgusted and finally planning to close our accounts before 2020. My mother gets over $3k direct deposits a month, I do not have direct deposit. They hit us both (her more I would say but overdraft protection is not what it seems) with insufficient fund fees that are completely unwarranted.

Filed a claim on my account for transactions I did not make, they credited my account then reversed everything leaving me overdrawn $814 then went into my other account to cover the the charge without letting me know ahead of time. They are all about money,

Opened new business and personal accounts. False prequalifications sent by Chase Credit, branch employees have no knowledge how to do their job, overprotective for no reason for repeat and previously verified transactions, asking me to stop doing all I am doing and go to branch for verifications, locked my money and no help over the phone. Disgusting bank.

Chase reached out to me about acquiring a credit card through them. They said that based off of my business with them over the years I qualify. I applied and received 2 credit cards for a thousand each. Two weeks later unbeknownst to me they closed both accounts. I found out in the checkout line with 140 dollars in my basket and both cards declining. I was sure something was wrong but so embarrassed I paid with my debit card, and quickly exited. I call Chase and they say, after further review my credit is not old enough and my credit card debt of 1200 is too high. So, just like that my cards were gone and I am still asking why? The way they did business with me was very misleading and now I am left to figure things out. It seems like once the card is in hand and being used, you have the right to believe it is yours!

BEYOND FRUSTRATING!!! I have been processing an ongoing dispute for nearly 3 months with NO progress or success! No matter who I talk to, how many documents I submit, numerous emails and phone calls!! AVOID THIS BANK!!!!

The location at S. 119th and Western in Oklahoma City was completely appalling. We started in the teller line to pay-off an auto loan and get a title notarized. The teller stated that we should wait in the waiting area for **and he could help us. After about 10 minutes ** arrived and asked why we were there. We told him they told us to wait on him, and his comment was "who are they". We explained that the teller at this office told us this. He seemed annoyed and asked what we needed, but failed to listen to what we really told him. He was annoyed and said do you really need a banker or what. We expressed that we guessed so and explained again what we needed. He explained that he could help. We questioned why we were told to visit the bank to accomplish our simple task, and very curtly said that this could not be accomplished. He did call the auto center and told them that the customer wanted to simply make a payment.

I had a cashiers check given to me from a family member in order to pay for a furnace. I decided to deposit it in my Chase account rather than my local bank's account. This was a big mistake. Let me remind you that a cashiers check is a check guaranteed by a bank, drawn on the bank's own funds and signed by a cashier. So what's the problem, it's as good as cash right? Not with Chase.

I had banked with Chase for a few years. A lender deposited 942 dollars into my checking. Chase Bank then charged off my account after several claim reversals were made. These payments went into collections and I never received a penny. Coming to 5000. I went into the bank several times an was given false promises to fix the situation. I never got one letter or one call. I was on the phone every weekend. They were very rude too. Giving no answers including lies about sending checks which were never received. I hate this bank for ruining my summer and Christmas plans. They should be dismantled. I'm never banking with them again. They left me in collections for thousands and kept every cent. Horrible service. After 2 letters 10 phone calls and 3 walk ins. I have got nothing. Thanks a lot. This is war!

I just opened this account and deposited my payroll check. According to Chase they are holding my deposit for 10 days to verify that my check is an actual check. I kept calling customer service and every person I spoke to was very rude. They couldn't give a an explanation of to when my check will clear. When I told them I would be going to another bank their response was, "Go ahead." My check was deposited on November 21st and they will not clear it until December 3rd. They definitely lost a customer.

Chase enabled a merchant to scam me out of $4,400. I was at a store i thought was legit, it turned out store was a big scam. I was supposed to have bought something for $440 then a charge for $4,400 was placed on my account. I called merchant they said they would credit the $440, but not the $4,400. I called chase to ask if there was anything they could do. they said i could dispute the charge. When the dispute showed up it was only for $3,690. I called many times. I was told different things every time. I called the merchant. I stated that I didn't want the items. They stated that I couldn't get a refund due to item being shipped. I called the store. They said it hadn't been shipped. I stated that i didn't want it and wanted a refund. They said okay but a manager would call.

I had to 2 checking accounts and an investment account. I never even wanted a second checking account, I thought it was a savings account and it never told me it wasn't a savings account. The online is confusing. I had 5 accounts pop up for 2 checking accounts and 1 investment account. However, if you don't mind for checks to take forever to process at the ATM then this bank is for you. Even my work checks that I got weekly if I put them in the ATM I would still have to wait a full 24 hours to get the entire check. If it's a personal check you can pretty much forget it. It'll be pending for like the rest of your life. Then if you have a mishap with a check you might as well just go ahead and cover yourself because they treat you like you're a criminal.

My husband has been a service member in the Army for 11 years, Chase is the ONLY financial institution that denied our SCRA benefits because we do not live in a community property state. We have NO control over where my husband is stationed. Chase is not customer or Military friendly. We will be closing all our accounts with Chase and bringing our business elsewhere.

I use to love this bank! But for the past several years whenever I have a problem and call customer service I'm put on the phone with the same woman each time from the Philippines. It is really REALLY frustrating. Then if I need to speak to another department it is transferred to India. These people can barely speak or understand English!! They have very heavy accents and sometimes get rude when you can't understand them.

This was my fist dispute in 18 years of being with this bank, and they refused to allow me to send any documentation proving that I am right, I wouldn't fight for it if I wasn't. After 4 months in dispute when nothing happened, they rebill me with half of the amount, believing the merchant that is a scam company listed online too by many customers. I asked for a right to provide my documentation proving otherwise. I sent over everything including pictures and email communication with the merchant, I received an email stating that they received it, and then I check back a week later with them, when they say they never received anything. I am being advised to go to a branch to send the info over, I do, I work a lot on it, printing pictures and emails.

I have been waiting 3 1/2 weeks for Chase to reverse a wire deposit made mistakenly to the incorrect account. The sending bank, BMO, sent a corrective notice one day after the wire went out. There has not been one individual at the branch level who has been able to accomplish this, and neither has any operating group. It is a simple resolution, and they agree it is simple. However, they cannot or will not make the correction. The money in question is from my mother's estate, and is due 6 siblings, and I am the successor trustee. The account that has the money is my mother's old checking account, and I am also executor over those assets. Simple mistake, simple resolution.

Despite the fact that 3 separate agents told me that my claim was accepted and the refund will be coming soon I realized that that I have been lied to and that my case was closed a while ago.... Don't you record phone calls??? Phony bank made me lose $768...

They gave me excessive overdraft fees that where unjustified. The overdraft fees had no justification. I complained and they gave me a REVERSAL OF $135.00 and the $135.00 showed up on my online bank account and I called customer service and the lady said that my account had $135 available balance, I went to the 7/11 and purchased a Slurpee for my child that was like $1.49 and the next day I had another Overdraft fee for the purchase at the 711 of the slurpee of $1.49 for no reason because my account was positive and I have $135 in my bank account available.

I applied for a credit card with Chase Bank a couple months ago. Three weeks after I applied, they mailed me a letter asking for more information. A week later, I mailed them the information (address proof and social card). I did it in a Chase branch so it would be done securely and correctly. I was told they will get back to me after 3-10 days. I called back in a week and heard my application was still under review. Today, when I called back, it turns out they closed my application and want me to reapply. Besides the hassle, it has also been very detrimental to my credit score. They already did a credit check on me in the original application which dropped my score by 10 points, making it difficult for me to apply anywhere else and to reapply with them. And now another credit check will reduce my score even further. I am extremely upset as this has set me back severely.

I sent the money order to a rental agent. Deposit it into their account. They couldn't bother to inform me that there was a two-week hold on that until after I got the receipt. I read it on there. This money was for my girlfriend's new apartment since we are two thousand miles apart. Right now this may put her on the street. I tried to talk to them about it in person and they just threaten to throw me out. Awful awful Bank.

I tried to update my original review as Chase Bank solved my issue. I received a notice my review was available for viewing so I wanted to update, however when I check my account it list the review as on hold. When I click the link from the email the review is available but has no option to update. Please remove my one star review of Chase Bank or let me update it, as Chase has fixed the issue.

Worst bank ever. Terrible customer service and poor response to fraud. You can't talk to them because it's like talking to a wall. Demeaning and patronizing and don't listen when you're trying to talk to them. Stressful and not worth it.

Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally become available in my account. Now I make one transaction (by using QuickPay/Zelle in their mobile app) and right after the transaction goes through I get a message that they have locked my account.

My spouse and I have been Chase customers for many years and we have a personal checking and a savings account with Chase Bank. My spouse also has a business checking account with Chase. We also have a safe deposit box with Chase and my spouse and I both have credit cards with Chase. Our savings account at Chase is owned by our revocable trust. When that account was opened, there was no “account linking” requirement. I will later discuss this further.

MY MAJOR COMPLAINTS is with my auto loan.. Chase has had my car loan since 2017.. It is not October 30, 2019.. To this date they say they do not have my title. Previous loan was with GE. GE has released electronically TWICE to Chase Bank Auto Loan dept. Chase even sent me a letter/form to sign to authorize them to get a new title.. I get nowhere talking to any of the ladies at CHASE AUTO LOAN phone "numbers". It is a consistent runaround. I have informed them I want to trade my car in to get another vehicle. Because of the stupidity of this Chase Bank area.. I cannot do a thing. The excuse I get from the ladies "We are giving GE a little more time to come up with a title."

I deposited a check written from USbank and Chase placed a hold on that deposit for over two weeks. The next day, that check was funded by usbank so I contacted the verification dept and they told me that they will not release the hold until they are done with investigation. I explained to them that check was written from my dad and that I'm a joint owner of that usbank account. They told me they needed to speak with my dad so I gave them his number. They didn't accept that because it wasn't under his name. Well that's because he is under my plan.

I opened a checking account with Chase Bank less than a week ago. The debit card hasn't even arrived yet and already I've had more issues with accessing and funding my account than I have in my entire personal history of banking! I linked an external account to fund my Chase account with only the minimum to avoid monthly fees and TWICE this resulted in me being locked out of my account and transfer being cancelled. The first time I called customer support, they would not help me over the phone and I had to go into a branch and verify my ID. The second time this happened, I called customer support again and they told me I couldn't transfer from my own linked account and had to fund it another way (by check was the suggestion).

I had a very bad experience with Chase this weekend, that hurts so much, they charged me three times in one day even though I made extra deposit on the same exact day, I called customer service so many times, they didn’t do nothing, I went to the branch in East 98th and Sutter Ave in Brooklyn, the lady was so impatient with me, no one didn’t want to understand what I was trying to explain. All of that happened because the Chase’s system is very slow and behind so I had to pay for their slowness. Every customer counts ok Chase Bank?

My daughter opened an account at Chase under my name. Law Enforcement falsely accused me of living dirty, went behind my back to have the Chase Bank tellers and Manager to monitor our transactions and report anything suspicious. Also get paid as a third party to disclose in secrecy my daughter's transactions to Nerline ** and Chris ** in Florida. Once these 2 ** get her personal information, they turn it into an argument and shoot videos to post on youtube so they can make money out of it. Jesus Christ will repay. I am still the richest living among the poor regardless of what lies you are using to ruin my reputation. Realité a an fas nou. A Saint Prophet always know all dark secrets, Gina **

I am a financial advisor, here's my story: Chase is a predatory lender. I started doing business with Chase in 2015, because they offered a 12 months zero interest offer. I had impeccable credit at the time. Later in the year I filed for divorce and by the end of the year I hit rock bottom. My ex drug me through the mud with a long drawn out custody battle that ended January 2019, however I am still dealing with some fall out. After the zero interest offer, Chase began raising my interest rate at a dramatic effect, charging me late fees when I wasn't late, etc. The Chase interest rate was always much higher and they would refuse reducing my interest rate when other lenders agreed to do so.

We had our checks stolen and cashed recently, even though the were not enough funds available and the checks weren't even written right, Chase took the check. We notified Chase as soon as we knew what happened and filed a police report. Today we find out, there is clause in the paperwork that basically states you're responsible if you don't have your checks securely locked away. Chase expects us to pay them the money plus fees. So we have been robbed twice. Don't bank with Chase. FDIC means nothing to them and neither does customer service.

Hurricane Micheal caused significant damages to our property. Try and find a reputable contractor after a disaster. Find one that will do work and wait on funds. Chase is great to take monthly mortgage payments and keep insurance claims money.

I recently received a check that I deposited in my Chase bank account. The next day it showed the check cleared and I transferred money out of the account. One hour later I got a notification that my account balance was negative. I looked online at my account and it showed they put a hold on the check. I called customer service who put me on with a "specialist".

This is undoubtedly the worst experience of my life. They are without a doubt - the worst bank I have ever worked with. They purchased my mortgage from the original lender, and the the few months since that point have been absolutely horrific. If you have an option, any option, you should go with anyone other than Chase. I am so frustrated, hours of my life wasted with call center employees that don't care.

The Chase QuickPay is highly incompetent. Customer service misinformed and now the money sent to me by my dad sits there and has not been credited to my account. After I called and asked them if I will be receiving the money ASAP and they said yes there should not be any problem. But this is the second day and there has now been implications because of the delay. Had they told me that it takes awhile then I should never have used that service!!! But they assured me and they told me I will receive the money right away!!!! Now they tell me it takes 1 to 2 days!!! If I was only informed then I would not have used it. Your CSR told me I'll get the money right away!!! Shame on you and now just now I checked my Chase app and it says in process. You guys misinform people and on top of that customer service sucks!!!

Have been a customer for Chase for several years. I have been getting emails regarding the Sundance film festival for several years and finally decided to book a trip. Bought flights and booked a hotel. It was posted online that a festival package would be available today at 2 pm EST. There was no listing of how many packages were available. I called about 6 pm and was told the packages were sold out. They said this happened within 5 minutes and there were only 100 packages for I would venture to say millions of chase customers! Chase has had experience over the years with this venue and should have posted 1 number of packages available and 2 call at 2 pm to have any chance. These are lottery odds. Learned my lesson. This is a marketing rouse.

Applied for promotional business credit card invitation number **. Sent all info by fax on July 31. Chase requested clearer copies which we mailed Aug. 14. With no response from Chase, I called on Oct. 22. Hit a road block in that the application expiration date had passed. Chase dropped the ball, and could not be less caring. Response was simply, "Sorry, we don't care, goodbye." GREAT CUSTOMER EXPERIENCE!

I went to the Skokie IL branch of Chase bank to notarize a perfectly legitimate document. Guess what, the bank has refused to do so on the grounds that said document was not printed on the bank letterhead. I had to drive over to the UPS store that notarized it without problems. Now I know to AVOID going to this branch of Chase and do not recommend it to anyone.

We booked travel through our Chase Sapphire Reserve points with the Ultimate Rewards Travel Program. The return leg or our NY/London trip was changed by British Airways (who are an equally horrific company)to be operated by an airline called Evelop Airlines and the cabin class for which we paid was downgraded. As a result, British Airways sent a note that due to this change we could change the return leg to a BA operated flight in the same cabin class. But since we booked through Chase we had to change through Chase. I am on the phone into my 6th hour with about the 15th Chase person "helping" me. No remorse, no concern for my frustration level that has many hours ago reached the boiling point. I still don't have a flight booked. It took me 5 hours to even get a Chase person to acknowledge that I was entitled to make the change, even though I offered to provide them with the BA email.

On 11th October 2019, I have reported to Chase that there's an unknown wire transfer activity on my account. There's a wire transfer withdrew $500 from my Chase account to "my" BMO Harris Bank on Sep 24th 2019. Obviously someone had HACKED into my Chase account, did transfer from my Chase checking account to myself (my name) with the BMO Harris Bank.

I deposited a check and was told there would be a 2 day hold placed on the funds. No problem at all. I went back to the bank after the funds were displayed as “available” and they wouldn’t give me any of the cash because it hadn’t been “collected” yet. I would have gladly waited longer without any complaint, but displaying the funds as “available” and then refusing to give me anything at all is absurd. Closing my account and going somewhere more reliable. Displaying funds that aren’t actually available as “available” is a joke.

I deposited my rent check in error. I have been suffering with migraine headache for 2 weeks,The banker took my payment and didn't verify the account name. If he did this would not have happened, well today is Oct 16 and I still haven't received my money back. I spoke with Ashley ** and she told me that they would mail the $1250.00 check to me a week ago because I closed my account with my previous bank when I moved to my new apt. I had to use all of my little saving to pay my landlord. I am on disability and it's hard for me to to live on the money I receive monthly. I was told by Ashley yesterday that they will send the money back to my closed account and she would get back to me on Thursday. Well she told me that she would get back to me last Friday and she didn't. I had to call her yesterday and she would let me know where the process is with my money.

On Tuesday, October 1, 2019, My daughter and I went to our local Chase Bank inside the Albertson's grocery store in Broussard, LA. We needed to open her an account. We walked up to the counter, and we were greeted by a gentleman. He was very courteous and mentioned that Alondra would assist us in opening our new account. I have been a Chase account holder for several years. A few years ago, I opened a high school account for my eldest son at the same branch. The process was quick and seamless. Unfortunately, this time was terribly different. Alondra ** was completely unprofessional.

I have a fraudulent activity on my account where someone transferred money from my account due to poor account security of Chase bank. I called the claim department and opened a claim and they said they will conduct an investigation, the complain was filled on the 3rd of October 2019. On the 10th they decided it was not a Fraud and I am responsible for what happened. I was not credited for my loss and there was was no investigation conducted. They just want to screw me because my name is not American just like that.

I lost my wallet with my Chase debit card in it and I didn't know it was lost until I got a text alerting me about a $300 transaction at a CVS. Immediately I called my bank and told them the transaction was not mine and I lost my card on the very same night. The reps told me they would cancel the transaction and issued me a new a card. Nearly 3 weeks later, I get a letter from Chase telling me that they were revoking my claim. Their reason: It was processed correctly and the transaction was made within the area. Therefore, they decided to take the money that was STOLEN from me out of my account anyway.

I had Chase Bank before, but now they are out of control. Here's my story.... I'm self employed, my refund check from the IRS came in YES YES YES, so I deposited it at the branch in the bronx. Everything great. 2 weeks later they closed my account. I ask why??? They looked in their system no fraud, but the chase bank system closed my account, they couldn't tell me why. But I do remember when I deposited my irs check lol they thought it was a fraudulent check (smh) until it was verified... Duh that's all they had to do. They 2 weeks later account closed. Chase cant tell me why. What a Shame. But I did found out something about chase Banks.. CHASE Bank is NOT A BIG BANK. Chase is small bank for small people and small businesses. Deal with BOA (Bank of America) which is worldwide... Don't deal with chase.

I noticed I accidentally overdrafted my account one morning. Knowing I had 24 hrs before they charged me I transferred plenty of money from my savings (not with Chase) and showed it was sent that same morning. The next day they charged me two $35 fees. WHAT? THEN later that day they put through my transfer. They wanted to make sure they charged me insufficient fees first. Called and the lady argues with me that they don´t do that. Called my savings and they said that it posted on the same day...early. Hmmm. Clearly they don't do that. Also still didn't get refunded the two fees. Pretty upsetting.

This is absolutely the worse bank in history. I’ve never heard of a bank who held a deposited check for 7 business days, especially for a petty $300. My father wrote me a check so I can pay my car. I deposited the check into Chase thinking I can pay with this lame account. It is now Tuesday. Check was deposited on Sunday. Oct 6th 2019, they want me to wait until the 10/17/19 to have access to my money??? Are you kidding me. Now my father who wrote the check said the check was cleared and removed from his account??? So where is my money??? This bank is wrong for keeping our money on hold and something needs to be done regarding this issue. Once I receive my money I’m closing my account and never turning back. They are thieves just trying to put interest on our stuff. This is how they make their money guys!!!!

Very disappointing with call! All help center are move to Philippines, after 5 calls and spending couple hours in total - no help, representatives are sound like a robots. They didn't solve any my problems with transfers.

I deposited a check from my 401k into my bank account and now it's on hold. I don't think it's right that I have to wait 1 week to get the hold off of my account and have access to my money. I could have cashed this check at a currency exchange but no I decided to deposit it with Chase. That money was for my children. Now I have nothing until next week. I will continue to complain until this hold is off my account. That check is legit. Chase can verify it with the merchant. Once my check clears I will close this account. I'm not happy with it.

I would not recommend Chase Bank to anyone. The customer service team has no idea at any time what's going on with your account when you call and ask anything. You always receive different information. I went online to open a chase account a few weeks back, was approved, received the card, set up online banking, changed my direct deposit from my employer, activated the card and was ready to go. The following week my direct deposit was deposited into the account but I received a letter stating they changed their mind and closed my account and I no longer would be banking with them.

Somebody sent me 31$ through Zelle and then filed a claim that the payment was unauthorized. Understandable, but what really got me ticked off was that Chase's anti-consumer practices were so atrocious. They extended their 'investigation' past the estimate of 10 days which completely hindered my ability to make necessary purchases and on top of that they told me to call them back once I see that the 31$ has been removed from my bank. The trick is that they completely locked me out of my accounts and I have no way of knowing when they would remove the money. I'm a college student working as a freelance tutor, so all my payments are unsecure. I'm sure it's all a ploy to close my accounts while keeping all my money. Never bank with these guys. It's all corporate greed and anti-consumerism.

Filed a claim with Chase for fraudulent charges 'cause Speedy Cash was taking money from our acct and we never had a open loan with them. They reversed the charges temporarily and then came back saying the charges weren’t fraudulent, that they received documents showing That. When I asked for them to further investigate they said no and 'cause they already concluded their investigation when I asked them to open another claim they told me that they can’t do that and then told me that since they can’t get their money from speedycash they have to reverse the charges on my acct 'cause they don’t give out free cash and are refusing to look into it any further. Chase is a company you don’t want to bank with and because of this I will be closing my accts with them and taking them to court.

I live and work in Tokyo, Japan, and my money that is deposited in my account in the U.S. comes from a Tokyo bank and my online transactions are completed in Japan. Now, out of the blue, Chase is denying me access to my account because I tried to make a rental payment to my the owner of my son's house that he and friends rent near their university in the U.S. Declining payment was fine to do if the security of Chase felt it was dubious. I phoned the number as requested and was told that payment would be declined but my account was fine. A week later I am unable to access my online account.

Deposited a check into savings. I was told the check would be held and cleared in four days. Account showed the funds released for use. I transferred funds into checking account, wrote a check and the next day CHASE removed the funds out of my checking account without notice. This caused my check to bounce. Now they say it will take another week to gain access to the funds due to their mistake.

Honestly, It seems like apologies are more the norm these days in place of accountability. It's so apparent. I had an issue with three separate ATMs not working after I called with my first issue. The representative promptly told me, "We aren't experiencing any issues on our end." I explained that I was a customer and that I was having an issue, hence my call. She apologized and said there was no information she could provide, insight she could give, or direction she could point for clarification to the issue I was having. Basically just a road cone diverting traffic.

I have used Chase for routine banking and have 4 of their credit cars, had an investment with them as well. Over the years I have stopped using their cards although they are active and only use city cards instead since they wouldn't reduce my rate with credit score of over 800. I moved my investment to another institution. I still have a large savings acct with them, my checking acct and my online bill-pay. I am ready to just say goodbye. For 3 months now, my online or in store debit card transactions have been randomly declined for small purchases and I have to call in so that they can allow the transaction.

I opened account 3 months ago. I deposited my PAYROLL check and they tell me it's an unsecure check and it will clear in 8 days. It's one hundred dollars!! That's all. And they want to tell me it takes 8 days to clear. Are you kidding!?!? If I haven't burned my bridges with local banks I would switch. I'm still shopping for alternatives.... DO NOT BANK HERE. DO NOT BANK HERE. You will regret it. Mind you... every time I've deposited a check it had been some issue as well which was resolved with a phone call, still shouldn't have been necessary.

On Sept.16 2019 I found out that my rent was not paid (I ALWAYS PAID ON TIME). The check was dated 9/3/2019. Someone there withdraw the wrong amount stating that there were no funds (NOT TRUE). I called immediately and the CS said on the phone with also my manager that it was THEIR MISTAKE... On 9/18/19 I found out that Chase withdraw TWICE the amount of my check (still waiting to get a refund..) Completely RIDICULOUS. Never happed before and Im a chase customer for 6 years now, 2 BIG MISTAKES in 2 weeks...

I redeemed my points for 3 gift cards. I tried to use the gift cards, and got told they had zero balance. I call each of the gift card companies, and come to find out that the cards are inactive. So I called the number on the back of the Chase Freedom Card, and the representative I spoke to was much less than helpful. Just told me that the cards are showing valid on their end and there's no memos saying that they're inactive. The issue was escalated, which I now have to wait three to five business days to get a response about. I wish there was a way to just get my points back. This is such a ripoff.

We were under the impression they offered a free checking account but they charged us monthly fees anyway. They are happy to lose us as customer over a lousy $12 checking account fee. These accounts have no services or benefits whatsoever. Advice: Go to an institution that offers free checking - these folks are scammers.

Do not ever deal with these people, unless you want to be treated like trash! They will cut you off whenever they feel like it and won't give you a reason why! Case in point...Got a debit card just a week ago. But my own money in, then after a few days claimed it was fraudulent. ** these people! If you are not rich and a working stiff like me, you were warned!

This crappy bank approved my Southwest Rapid Rewards card August 24th. Charged the 69 annual fee. Proceeded to close it Oct 16th by email with zero notice. Claimed it was because I had too many inquiries??

1st when you call all you get is a 3rd world country that you can't understand....and sadly when I went to the bank branch the locals had their hands tied by this other country. THAT'S scary to know that America isn't controlling the funds for Chase Bank. They put a hold and when the local branch managers showed there was no reason for it they still refused!! DO NOT bank here!!!!

Opened an account with my local branch in Houston. All good. So-so customer service, but being Saturday I understand. Parking lot was full. Fast forward 3 days. On Tuesday all my accounts are blocked. Some low IQ person named Shipla in Loss Prevention tells me that I need to visit a branch in order to prove that I AM REAL. Seriously. Walk into the branch and get the block lifted. Head back to work and the account is still blocked. Call the Loss Prevention again. They try sending some text message to verify who I am. No dice. Then they say I have to visit the branch again.

I had to leave the bank I used for 29 years. Took two days to close all accounts and cost me thousands to refinance everything and I had to change all my auto paying bills but it was a horror to remember all my account numbers by heart as the bank will not use just the bank card anymore. This is a horror and should never have been allowed. I hope everyone leaves. Imagine needing money and you do not know your full account number.

Chase has the absolute WORST customer service I have ever experienced in my entire life across every company I have ever interacted with. NEVER, EVER bank with Chase unless you want to torture yourself with the world's most incompetent, rude and useless individuals.

YOU SUCK JP MORGAN CHASE! $12/month for service fees is RIDICULOUS! You do nothing to earn $12/month! All Chase is doing is collecting on top of collecting. I will be closing every account (after 30 years) once my last check clears!

After 25 years of being a good client: both personal and business, few paid mortgages Chase Bank had a problem returning remaining balance, when I closed my business account. (Just few dollars) Will close all my account with them including credit cards and spread a bad word, wherever I can. THIEFS!!!

I loved this bank. For many reasons but it all came to an end. On Aug 28 I received an email saying that there was an inquiry open about $900 dollars missing from my account and that the bank will follow up. On that same day my entire 3 Chase accounts were frozen. Leaving me without any money. When I called the bank they notified me that my accounts will be closed and that in 10 business days I should receive a check with my money.

This institution lowered my credit spending limit after I paid off all but 6% of the $5,000 balance. There are no derogatory marks on my credit from this institution about late payment or failure to pay. The credit limit was never decreased before the payment of almost $4,700 was made. I would not recommend applying for credit with an institution that takes such poor care of their customers. I am happy to close my accounts with Chase.

Updated on 09/26/2019: Since my first review, I received documentation from Chase that Square sent to prove I did the transaction. It's redacted, in a few areas that don't make sense. The doc has my name misspelled, gas station address for the fake company, the transaction time is 2:40 am, card number keyed in.. etc. It's abysmal. Who pays $455 for mobile phone screen repair at 2:40 am? Not me! The business is a mobile business, so I wouldn't be going into a store to do the repair. It's called Mobile Screen Geeks, they come to you and do the repair. The real Mobile Screen Geeks, address, Schaumburg, IL is being hijacked because Square's data was hacked and in turn, my info was used in the scheme.

I had 2 checking accounts. One was restricted, scheduled for closure and overdrawn. The other was in good standing. That is however until Chase decided to withdraw all my funds to offset the negative balance in the other account. Bringing this account to a negative balance and causing more to incur overdraft and late payment fees. I also had pending payments for bills that came back as insufficient funds because Chase withdrew all my funds without any prior notification. And left me with nothing but more bills and fees.

I tried opening up a checking account because I saw the promotion for $200. Apparently, I did not "open the account the right way." I tried calling customer service and she said she could not help. Rather than invest my money in Chase and start banking with them, I asked to just close my account. I guess Chase does not want my money...

On Sept 9th, I went to a Chase Bank to withdraw funds from my EHT government issued card. I chose Chase because they don't charge a surcharge and thought it more convenient being that they give out $5 and $10 bills. The ATM went thru the whole process of the transaction, took the money off of my card then says they're unable to give cash right now. Now I have to wait up to 25 days for EHT to dispute and investigate the claim before I can get my money back. It's even printed on the receipt "We aren't able to give cash right now" printed under the amount of the withdrawal.

Several occasions I have called and spoken to multi reps and all have different ways of doing things. No one is on the same page. When ask to speak to a supervisor, you are given the runaround. I applied for a credit card and I have alerts on my credit file. I was told to update it and all you all would have to do is call me or send me a text on my new phone number per the updated credit file. Well I call and guess what? You all did not update my credit file. Again you guys are giving me the wrong information and the runaround. I am going to start a petition to not use your services because of lack of customer service and not being attentive to customers. Not knowing the correct information to say when asked. Just not knowing your overall job. I suggest you fire everyone and start from ground zero. Or retrain, which ever is more cost effective.

I wanted to attempt to close my savings and checking acct. but was told that it had already been closed. The CSR repeatedly announced my social security number over speaker in a public setting with no regard to my privacy nor regard for overall experience with Customer satisfaction. I will report to all the necessary authorities that these private banks such as JPMorgan Chase that are not being observed by a higher Authority nor Recording of any kind past transactional statements and are solely closing out accounts with no verification of account holder authorization Nor notification of account holder information.

Worst experience ever. I had an emergency and I tried to use my debit card and it was declined even though there was money on the account. I called customer service (1 (877)- 388-5726) with Beatriz on (Sep-09-2019) at 1:50 pm and she told me that my account was close and she couldn’t tell me why, supposedly because of their privacy. I asked to be transfer to a supervisor. Once the supervisor (Anthony) got on the phone he couldn’t tell me neither the reason why they’ve closed all my accounts with any further notice. Now they won’t release the money that is on my accounts. Please don’t do business with this bank unless you want to go through all this.

Thank you to the Chase Bank on Irving Park Road in Streamwood, Il. Special thanks to Edith ** for her help and Al ** Branch Manager who listened and corrected the issue. This is a great branch. They care about the customer. Thank you again, Brigitte

I have a complaint about a few insufficient fee funds they gave me. I made a scheduled transfer request from my credit union to my Chase checking account 3 days prior making sure my transfer arrived on time to avoid insufficient fees. When I checked my Chase account, the amount scheduled did not get transferred. I looked into my credit union account and it showed it had been drafted. The following day, I had 3 $34 insufficient fees and still no money transferred. The money shows up 2 days after. It made me so upset that the main thing I was trying to avoid happened anyways, but not because of my fault.

On Sept 5th 2019. I arrived at the closest Chase Bank location in Bridgeport WV with a check to cash from a Chase Bank account issues to me. I was told I could not cash the Check without Opening a bank account with them first bc it was over 2,500.00. When I asked why I was told a outlandish lie from the lady working behind the desk. She told me that the issuing company had that policy and would not allow me to cash it without depositing it into an account with their bank. Which I found out was not true at all and they had no such policy! I had all proper identification to process it through their system required by government etc. I was not even given that option but was well aware of it.

Well is the worst bank, got a payroll check deposited and took 3 weeks to clear out. I have been with them for 10 years and every year they get worse. Please do not bank with them. You call and no one really help you.

I will NEVER go through Chase ever again. Literally the worst customer service I have ever dealt with. They do not care if you take your business elsewhere and at this point I'm even thinking it's encouraged. Chase ran TWO credit inquires on my credit within less than two weeks. I was requesting an additional $1000 credit limit after being offered the lowest credit limit I have ever received. I was put on hold every two minutes for 5+ minutes at a time, spoke to three different people and wasted 45 minutes of my life. I have a credit score over 700, make over 60,000 a year and have never had a late payment. CHASE SUCKS! LOOK ELSEWHERE! Capital One treats their customers MUCH better.

I used Chase Bank points to reserve a hotel and limo pickup service. The limo service never showed up at the designated location. We called the phone number provided and they never picked up. We reported this to Chase Travel Services, and after a couple weeks of runaround were told that our points would not be refunded because the car service refused to refund them. So basically Chase allowed their supplier to steal $142 from me with no repercussions. BUYER BEWARE!

I had to send somebody money to cover a check they wrote for me on their account. Chase send me a text asking if I authorized that payment. I reply yes, later I try to login in my account to see if it went thru and my account was blocked. I call the number, talk to a woman (in India), she verified by different ways that it was my account and that I authorized the payment and unlock my account. I get home later on and the payment was cancelled. Try to do it again and they block my account again. Call back the number and they didn't help me and also lied to me. I ask to talk to somebody in charge. They lied to me. Nobody about me, I keep complaining so she transfer me to the department above her. A guy answer and say nothing they can do. Go to the branch tomorrow. I ask if he block my account and he refuse to answer. Finally he just hung up, so now my friend is going to have a bounce check. Customer service did not care about that.

Shaylee **, an advisor at Chase Bank in South Ogden office: Shay kept us informed with every detail in the processing of the loan. She went above and beyond her duties. She continuously monitored other individuals to ensure the entire process stayed on-time. I’ll definitely recommend her to anyone applying for a home mortgage.

The manager racially profiled me and will not withdraw money for me. I give him a government issues ID to cash my money and I could not get money if I did not give him my debit card. I did everything he will not do and went to a different branch and was issue that money without a sweat. I need him to talk to because the next time it happens then I believe you do want to bank with me. He very rude, a did want to talk to me and still was forced to talk to me. Stupid man. Branch of Chase Bank - 7722 Cox Ln West Chester Ohio 45069. Name of personnel **.

I have had a chase checking account since college, I opened it approximately 13 years ago. I mostly use online banking. I got married and attempted to add my husband to the account. The branch employee was given documents she was supposed to scan, this was not done correctly. We received a call to give these documents to them a second time, prior to a deadline, which we did, otherwise they were threatening account closure. Although this was done in a timely manner, somebody decided to not look at the documents and close it anyway. Apparently these are done by two different departments.

So I decided to cancel my account. I withdrew all my money, filled all the paperwork out, and it was supposed to be done. Well I get a statement in the mail, and I’m confused, and it shows that I have -$380. I clock on my account (that was supposed to be canceled) and they assessed a monthly fee without telling me, putting me at -$6, then the overdraft fee, then the insufficient funds fee. And then they allowed an account that shouldn’t have been being paid on (that’s a review for a different company) and it just kept going.

So they turned on overdraft fees without my permission due to a miscommunication on their end. And so they have taken 1,400 dollars out of my account in the past 6 months! When I called they told me they would return what I needed to pay my rent. Even though they should fix the 1,400 all I asked for was $300 and was told Chase won't allow it. Great thanks for screwing me. They took over $470 from my account in 16 days this month due to their mistake 1,400 total over 6 months and all I ask for is $300 and was told no? I actually would have let you scam me and let this slide, no big deal. 1,100 bucks you guys got to keep because of your mistake. Instead, Chase wants to hold on to that money so I'll bank elsewhere. Thanks for scamming me the past 6 months.

Simple. I applied for a Bonvoy Marriott Chase Credit card. I was approved. I used it. I made an early payment on it. Then Chase closed the account. Now I have a closed account on my credit. They set me up for failure and they don’t care. They can do what they want. It’s in fine print. I say, go to your local credit union. Don’t get caught up in the glamour if you don’t have to.

Chase Bank is just another big corporate business that only cares about making money and not about the hard working customers who bank there. Too many fees and if you try to call and fix or explain the problem they say, "well, I'm sorry but that's just how it is." They are just out to get as much money from you as they can. They don't care if you want to go to another bank, that isn't their problem. I have had enough with dealing with them. If you care about your money don't waste your time.

Updated on 09/14/2019: I moved and did not get my statements. They kept charging me $12 a month. I called like 3 times to close it. They said they did. I got another statement today saying it was not closed. I called. They said I could not close it. I was transferred 3 times. They said to get in and transfer the money. I tried. They piss me off so much. They will probably just continue to charge me. They are such fraudsters. They can get away with whatever. Big Banks control the government and took taxpayer bailouts. They are scammers.

I go out of town a lot for my job. I went out of town last week and stayed at the Hilton. They took a $100 incidental fee and gave it back a few days later when I checked out. I called my bank because I never received my money back. When I called Chase they said they had no record of me even being at the Hilton despite me going up to the bank and showing them all my receipts. Including my receipts from the Hilton showing them taking out $100 and returning the $100. Moral to the story Chase stole $100 and erased the whole transaction from my statement making it seem like it never happened. Worst bank to have and I don’t recommend it to anyone who works hard for their money.

In July I walked in my home after work and there was someone controlling my computer from somewhere else. That is when we found out that our 4 accounts at Chase had been emptied. I called Chase and reported it to them. They said that these were wire transfers. I started the motions to get the money back. I spoke to the fraud department, filed police reports, and even filed a report with the FBI. I was able to get Yahoo to locate some of the transactions that had happened. They sent money to a place called Cash App, and Coinbase.

Chase makes it a point to block my YouTube Subscription charge every month, making me have to call their customer support to unblock the card so I can then (after 36 minute call with dozens of verifications) pay US$5 to keep my YouTube Premium going. Every month! They consider google an "untrusty" vendor! OMG! Guess who I would rather keep? Chase or my YouTube Premium account?

I bank with Chase. Someone charged my debit card to Google Ads. I am being told that I have to pay it since the information matched what I did. I am told that if I want to dispute I have to contact merchant. Horrible service.

This is without a doubt the WORST bank I've ever dealt with. From rude, uninformed, and indifferent Customer Service Reps who all give a different explanation depending on who you get to mind numbing hurdles to jump through to get to a competent human being who can address where their automation creates obstacles or inconsistencies in how they're processing transactions all in an effort to extract fees out of the customers they say they care about, of which I don't buy any of that. Do yourself a favor and stay away from Chase. I just signed up with another big bank competitor of theirs. Not expecting much but maybe it's the lesser of two evils.

I wrote out a check to Capital One for my credit card payment. The check was stolen and an individual put it into her account. I am being given the run around by Chase. The money was taken out on June 3, 2019. I found out on June 29 that the credit card company did not receive payment. I tried from June 20 on to submit the claim. They finally put the claim through on July 10 and now say I have to wait up until 90 days and that is an estimate. They can take longer. The system is severely flawed. You can deposit a check through the ATM or phone and the program does not check the front of the check to where it is being deposited and I am paying the price for this flaw no one gets back to me. I am considering taking them to small claims court. Horrible bank. They do not stand behind their customers.