Chase Bank Reviews

I recently had to close my account with Chase. I had only just recently opened an account with them when I had two non chase ATM withdraws that were made one after another out of my account. I did not lose my card and had it on me at all times. My dispute was denied so I contacted the 800 number to find out why it was denied. I was told by a very rude banker that it was denied due to the fact that my pin was used with my chipped card and due to the fact that chip is impossible to clone. I asked how it was possible as I obviously know it was not myself who made that withdraw and am concerned with the safety of my money. I was told the same thing over again on repeat and told that even if it were to happen again there's still nothing they can or will do about it. I voiced that it's unacceptable and that it only makes me more uncomfortable banking with them knowing there is no such security or guaranteed safety for my money.

I opened an account on this "bank" and ended been the worst mistake I ever made in my life. I never felt so "nothing". Three days after, and for no logical reason and giving any explanation, this "institution" shutted down my account. I never in my life committed any crime and all my debts are up to date, none a single late payment, excellent credit score, working for No. 6 of Fortune 500, company in America, in the IT department (my incomes are very "decent" too). Anyway, they decided to close the account, and till today no answers. Very disappointing. Now, reading other people experiences, I'm sure this bank lose a client for life. P.S: I gave 1 star because no negative option.

I do NOT have a Chase Bank account. For the past 7 months, a total of 11 direct deposits that are issued to me, have been deposited into someone else's account. Only my name is on check but Chase has allowed my money to go into someone else's account. I have tried to contact Chase but no one will speak to me because I do not have an account with Chase! I also tried to change account info with the company sending my checks to Chase, but they can't change my account info without me confirming the last 4 digits they have on file now. How can I give that info... I do not have a Chase account?

Headland, Atlanta, GA location is the only location in a 10-20 miles radius that serves primarily ** and there isn’t an option to make appointments with the banker. Why? Headland location is located in my community. I have gone to this location four times in 2 consecutive weeks because of the 2 hour wait; as there was only one banker. Excuse? The other bankers were on vacation and low staffing. This could be resolved if there was an opportunity to make appointments.

I have over a 800+ credit score. Have a savings and checking account, and an Amazon Chase credit card. I applied for a Chase Slate credit card to take advantage of the balance transfer of about 3k. They declined my application due to not being able to verify my information, after speaking with a representative instructing me on what I need to fax them. I tried to call to see if I could further verify and they said no. Ridiculous!!! Doesn't make any sense. Hurt my credit for nothing. BEWARE! In the fine print it does say that they decide to approve or decline you. But knowing what my score is I didn't think it'd be a problem. CHASE YOU SUCK!

I followed a dispute with Chase. The dispute department misinformed me on the dispute process. As a result they couldn't dispute the bill and did not follow up to hold themselves accountable. My testimony is that Chase Bank will not be accountable for miscommunication on their behalf. In my case it resulted in a loss of 190 USD. Don't bank with Chase.

I have been a loyal Chase customer for 10 years. The entire time I've been a customer I have been signed up for NO overdraft protection as the fees they charge are completely ridiculous. Although I am not signed up for overdraft protection I have been charged multiple overdraft transactions (that all accrued the same day) even after I put money in my account less than 24 hours after this happened - WHICH I was told I had 24 hours to put money in my account should this ever happen. Instead of refunding me the 70$ they took out as overdraft protection they told me they "understand" and "they're listening" (total bs) yet surprise surprise they didn't refund me the money. They don't care at all about their customers. They just lost a loyal customer over 70$. Chase can suck it.

I have been with Chase formerly Washington Mutual over 10 years now. Lately, they have purposely been holding my debit transactions months to weeks at a time only posting to my account when my balance reaches its lowest point. I believe this is done in the hopes of causing the account to overdraft resulting in penalties. They’ve waited 3 months to post a debit payment on my account and somehow processed a check the same day I wrote it well after banking hours. Oddly enough they hurriedly posted these transactions when account balance was running low usually before a scheduled direct deposit. In my opinion they are performing extremely shady business practices and therefore can no longer be trusted with my funds. I have decided to close accounts and move on to a bank I can trust.

I have been having a very bad experience with Chase Bank! They recently closed my account without giving me a reason and treating me very bad in the process. The worst part of this whole thing is that they are intentionally giving me bad credit ratings, sending back auto pay payments, and the worse thing they have done is closed my account. Then forcing it open so they can receive my direct deposit from work, then quickly closing it again without telling me they had my money. The only reason I found out they had my money was because I called my employer to find out what happened to my paycheck. They informed me that Chase had never returned it. Were they going to inform me? I have the feeling they weren’t! This is the most outrageous thing I have ever seen a company do.

I have deposited a $4,500 check in my Chase account Aug 3 2017. I am writing this review 3/23/18. At this time Chase decided to steal the $ not depositing it to my account or returning it to my customer. They have no justification for their actions only saying it under review. I had spent hours on end with no vain, leaving me to seek legal action. Shame on them Criminals and Thieves!

On March 22nd, 2018 I called the 1800 number for Chase Customer Service. I spoke with a regular employee. I asked him to waive my insufficient fund fee I incurred yesterday. He then told me I had hit my limit on the fees that could be waived insufficient fund fees. I placed the concern that Chase Bank has a system they have created that takes insufficient fund fees from people, but no system that notifies the customer through text that says "Hey you incurred a sufficient fund fee today, here's a reminder to take care of that." The employee at Chase then proceeded to tell me they do have a system that does that. I placed another concern with this guy that why does Chase employees not tell people that they have had a couple insufficient fund fees and that they should set up that alert.

Chase has a problem with their online bill pay that makes it impossible to pay a bill, they know about it and haven't notified their customers, making them go insane trying to pay their bills. This is outrageous and they must be punished. I have wasted hours of my time over a problem they are aware of and don't have the common decency to own up to it. Done doing business with these criminals.

On 3/18/18 made a cash deposit at the Chase ATM, the ATM shut down after the cash was inserted in the ATM, called Chase Claims to report and was told it will take weeks to credit my account for their faulty machine. Worst banking and resolution to its customers. Will be closing my account once my funds are credited.

I was recently told by Chase Bank that I was a preferred client since I am always ahead of schedule on paying my credit card. I was given a Visa Card with a set of new numbers to guarantee fraud protection in their eyes and still have it in my possession today. During the whole time during the investment we received I never had a negative balance, we did have charge backs but nothing that would exceed the norms of any online business.

Very bad experience in this Branch. Only two teller in service and one almost out. The employees very slow. The rest is personal around the bank inside of the office. No one take control about the delay in the line for cashiers. Really very bad service.

For the most part Chase has been a nightmare to work with. I have had business and personal accounts with them and can say that they have serious issues concerning customer care. Let's talk FEES. How are Chase's overdraft fees even legal? My account went negative last night due to a couple very small unforeseen charges. I have my savings account elsewhere so in this account I use primarily for day to day expenses. I noticed last night that my account was negative so I added funds (probably a little too late around 10:30pm) and thought, okay we're good. NOPE, woke up this morning to 3 late fees of $34 each to equal $102. That was the penalty for 3 charges on my account that forced it negative for a combined total of $37.99 overcharge on my account that was remedied an hour after the 9pm cutoff via Quickpay from another account which transferred instantly. INSANITY. CHASE IS JUST PURE EVIL.

I called Chase to see if I can move my payment from a Thursday to a Friday. Because I've closed my account, I normally don't deal directly with the credit department as they have a separate department for the payment schedules. Not realizing this, I called Chase's regular credit department. The woman I spoke with first told me she couldn't help me - she didn't bother to mention the other department, I later found that out from her manager. I asked her why I was able to move the payment in the past and she told me that there was no record of it ever being done for me and suggested if it were "true" I would have the exact date available to give her. I told her it was likely in the last few months and she said "You already requested a payment to be moved in the last few months? Then we definitely cant help you."

Apparently Chase will freeze your account when you use Zelle sending money to other bank institutions. Chase Bank froze/close my account for using Zelle to my other bank which I verified and they still froze it and close it. I withdrew all my money and put it at another bank. Bank of America is awesome and should be on top.

I opened an account with Chase Bank a month ago. Due to a family emergency my cousin did deposit $1000 on my account which I needed immediately but they hold it for a week. When me & my cousin both called their customer service & told them the issue and informed that we have all receipt about the transaction to send them right that time but they need to release our money because we need that to pay an emergency bill. But still they showed us their bogus & baseless policy to hold that money for a week. I am writing this today with heavy heart that I am in trouble to pay my own bill because of their unexpected policy. They lost their few customers for sure from today who are my friends & family. If I knew about their this much bad services I wouldn’t opened my account with them ever!!

I attempted to send my money to another party using Zelle through my Chase bank account and Chase put a hold/freeze on my account, no longer allowing me to view my account or credit card account online. I found out about this issue when I tried to access my account the following day online. Then I got a call from their security department stating, the only way to resolve this issue is if I physically go into a Chase branch with 2 forms of id. The following day I did exactly as they asked and went into a branch 741532 and spoke with Terry who then spend over 20 minutes with me while I closed my account and withdrew all of my funds. I explained that I would not do business with a bank that did not allow me access to my own funds or visibility to my accounts.

This company is full of misleading representatives! I charged off an account and still had direct deposit set up. Chase told me my deposit would be rerouted to my other account. This morning they are telling me it is a 3 day rejection time from one account to another. This information should have been disclosed at the beginning of the conversation not at the end when they know I'm getting off of the call. Now I am inconvenienced until next week when they release the funds.

I opened my Chase Account in Jan 2018. East Coast Banking hours, literally. I have two stipulations where Merchants mistakenly charged my Chase Debit VISA via online payments (one a “computer error”. One a human error) and it took days to get my money back into my account. They have set up their system in generosity to Merchants; with absolutely no care taken of their Clients! Right now I am out $270.00 until the mistake “drops off”. No provisional credit, nothing. The Merchant has 15 days to reverse this charge that was in error! Also, when you deposit a check with a teller or via ATM, they only give you $100 from the total check amount, and it can take 4-5 days for the rest of the check to clear, if you deposit on a Friday (East Coast time). You will not have that money until Tuesday morning!

CHASE's automated system is terrible. I would not be banking with CHASE if it were not for mortgage being with CHASE. I have spent way too much time on the phone correcting mistakes of double mortgage payments and property taxes NOT being paid from escrow account!!! Twice my taxes have not been paid on time and I have had to call in to get Chase to pay. Chase and my county have confirmed that CHASE is set up to receive the bill and pay the taxes, yet I have to check-in and request it be done twice a year. Wow!

So I called Chase and I informed them that someone had used my card, but that I had the card in my possession. They filed a claim and 2 weeks later I check my account and its negative. I never received any documents on to why the amount was reversed. I called chase and they said that whoever had my card must have taken it from me, so it's my responsibility to make sure no one gets into my stuff at work. I don't know how that's possible if I can't always be watching every inch of my job.

This is the worst bank ever, they don’t know how to assist a customer and employees are not capable to resolve anything!!! I had to called them 3 times in one day, and I spoke w/ 3 different reps which had given 3 different answers for the same exactly issue! I guess “Chase” needs to train their employees more seriously... this bank made a stop payment into a check that had already been deposited, which is totally wrong, I’ve given the refund to this person at the same day, so “Chase” should have never approved this stop payment request. When I called the bank, they told me that they couldn’t do anything about it! Chase should learn from Bank Of America and Wells Fargo on how to treat a customer and resolve an issue professionally, because YOU GUYS SUCK!

I have been recently charged for a $120, which I don't recognize paying anyone in couple weeks. So, I started looking at last two months, and found another charge for $120, a check I gave to someone for a service. Then I compared, same check, same checkbook page number, same exact writing, all the details everything exactly same was charged on December 2017, now again charged in February 2018, within 2 months!! I mean whoever submitted the check is wrong, but shouldn't bank at least verify it's the same damn check before taking out the money from my account!!! I just contacted them over email, let's see what happens! I can not believe it! I have always trusted Chase!

Chase was sued a few years back for manipulation of timing of transactions to maximize their ability to collect overdraft fees. They are still doing so and without too much detail, they did it to me recently and I have proof. Do not take your business to Chase unless you want to do business with crooks who will not own up to their responsibility in re-arranging transaction timing.

4 years ago I put money into a retirement account. Told him I wanted the safest thing they have. I was told this account was like watching paint dry. I said, "Great." 4 years later I closed the account because of the way it was going up and down Started with 200000 after 4 years ended up with 201000 the banker says, "At least you didn't lose money". I said, "How do you figure? It cost me 28000 in fees to make 1000 and you're my banker???"

Chase continues with their practices of hiding deposits in order to charge for overdraft. The last time they did this they went ahead and became more aggressive by turning off without my consent overdraft protection and moving to not pay subsequent debts to account while still charging for overdraft. The result is that all my bills were declined and now I need to find a way to make it up to each individual merchant I paid while there was money in my account. Their answer was, that they reserve the final decision to pay or not an overdraft while they originated the situation where my account would go into overdraft themselves.

Chase had an unfair way of collecting monies and charging customers for overdraft fees. I closed my account due to this action on their part and eventually this system of theirs I believe ended up in a class action suit! Chase just had a strange way of doing transactions to an account which would end up in an overdrawn situation i.e. they would take the monies out then redeposit the funds and the customer not aware of this (thinking the bill was paid) until it's too late.

August of last year I requested Chase Bank to transfer my balance of 1500.00 to Wells Fargo. 09/14/2017 Wells Fargo sent the amount by transmission, but nowhere on my statement does it show their deduction of that payment. It's listed as credit then debit, then debit. In short, company does not see this error. I disputed this particular issue only in a dispute with them and reported to CFPB. They responded only to a 1955.00 Scam THAT WELLS FARGO DID PAY OFF AS WELL.

A magazine debited my account for something I didn't order. Chase flagged it as a dispute and caught a 2nd charge they were putting thru. They alerted me about the 2nd charge and I went back to the person from the magazine company, who was no longer taking my calls, to speak to him. Everything was reversed and I had no more charges from the magazine company.

Chase holds my mortgage. I was making additional payments before my husband died, so I'd have a little cushion. Because of this Chase stopped sending me my monthly statements. I wasn't happy with that I wanted my statements so I could see how much I owed on my house! I went to Chase to complain, the bank officer told me that I could have free checking and deposit box because they held my mortgage and I could have her print out my statements. I agreed and opened a account. 3 days later I get a very official email saying that they thought someone was trying to get to my account. I know better now but I wasn't internet savvy at the time. So I gave my personal info, having a bad feeling I went back to the bank the day. Found out money had been stolen, and the thief was about to withdraw more money. The bank officer said not to worry, Chase would reimburse me. Well that never happened! All this because they stopped sending me my monthly statements.

They are harsh when it comes to the ODF. Even if I have deposited a check when my balance has been low, if another check/debit clears before my deposit they will charge a fee. Another pet peeve is how when I return a merchandise to a store or online, the merchant has 'issued the refund', but it takes several days for the bank to process it. NOT FAIR!

Chase sent me an invitation to open an account and receive an amount of money - I don't remember the amount now for sure but I believe it was $250 - to my e-mail address. I clicked on the invite, was taken to their website, and I opened an account. When I had done the necessary things and enough time had passed according to their rules I watched for the deposit. And I watched, and watched, and watched. Eventually I went into my local branch office and talked to an account specialist, and was told that in order to receive the bonus I would've had to have opened the account in the branch and not online. And she went on to say that the bonus was only for new accounts, so I wouldn't be eligible if I tried to open another account with them. But that my wife could open an account with them and be eligible for the bonus. My answer was, I don't think so.

My husband and I bank at Chase and we love it. They’re always friendly and pleasant. We’ve never had any issues like we have at other banks. Customer service is above and beyond. We bank at three different branches and they’re almost all as equally courteous. This is the first time in my life that I have been thoroughly happy with where I bank.

They were prompted and very professional polite. Everything I needed was given in a timely manner. I come in the bank and I didn’t have to wait that long to be seen. Not a day goes by I’m not pleased with the way you all do your jobs. I’m glad I found the Chase branch. Thank you all for the great things you offer.

I use the Chase web from my laptop and mobile phone and it's extremely easy to use on both devices. Chase makes it simple to budget and keep track of my credit cards with daily acct balance and credit card payments. All paperless and seamless. I also get 5% cash back rewards for using the cards. While overseas I can use the Chase Sapphire w/o having to pay currency exchange fees.

When Chase acquired WaPo, everything went downhill from there. I disliked their policies, fees and how customers were now treated. Help was minimal too. I was late on a few payments and I was hounded by their team in India. They were all like broken records... "When you gonna pay? When you gonna pay? When you gonna pay?" As a longtime customer, I was angry at being treated like this.

I have been a customer of Chase for over 35 years. When my husband became terminally ill, I ended up taking out a home equity loan to help pay credit cards and medical bills. The house had been completely paid off before this. Seven years later, I became permanently disabled and was given Social Security Disability. Since the monthly loan payment was just about equal to what I was awarded by Social Security each month, my mother helped me make ends meet. When she died two years later, I lost the financial help she was giving me. Despite filing three applications for mortgage assistance, apparently I did not warrant assistance and I have now lost the house I’ve lived in for 30 years. I now have to be out in ten days. Arrangements I had made have fallen through and it’s beginning to look like my dogs and I will be living in my car. It’s just too bad I guess that it’s February in the Chicago area.

A few years back, I received an advertisement saying I would receive $100 and a free safe deposit box if I opened a checking account with direct deposits going into it. I was told there would be no monthly charges/fees. I opened the commercial account and safe deposit box. Every month I received a statement with a fee charged and had to go to the office to have it deleted. That was bad enough but they then lost my safe deposit box signature card and refused me entry until they found it. They never apologized. I of course closed my commercial account and safe deposit and will never return to them.

Have been with Chase over 25 years - any problems I've had have been fixed quickly and with great helpers at the bank (can only think of a couple times I've had to call them). Recently I had a problem showing up on the computer when checking my account - called the number on the back of my debit card and the gal that answered after I explained what I saw on the computer suggested I get a new debit card, which I did!

They have multiple branches close by to us and staff is very supportive. Overall their offering for various products and services are great except their credit card offering rationale is not anywhere near others for very high score on FICO or customers like us paying their bills on time every time which tells me they using computer driven system with incorrect logic!

I am a happy customer of Chase and I moved to another town in April and it is a little different here. I used to live in Marin County and any Chase branch that I visited there was great and people so friendly that I always was comfortable. Here in Redwood City is okay but I don't feel the same, people is polite and that is it. I asked about a possibly transaction and the way that the person answered to me was fine but I felt like I was a number and not a person. Maybe they are different with other people, I don't really know, for me it's just a place that if I have to go I want to get out right away.

I've been with Chase bank for more than 20 years and have always found them to be supportive, effective and fair. Every time I have had an issue one of my local bankers have been able to resolve it quickly without a lot of drama. I have a checking, a savings, and a credit card with them and I have been quite satisfied with all three products and services.

They have always been courteous in person and on phone calls; and accurate with our account. I have not had any issues with them, after years of using this bank. They bought out our original bank, but have continued to provide excellent service. It is nice that they offer both local bank offices in multiple locations; as well as arms.

I am a small business owner who has managed her company for 18 years. Having a cash flow issue this year, I needed a small business loan which Comerica gracefully executed. Until that is they received a notice that Chase had a lien on my business. Having not banked there for 15 years, due to their complete incompetency, I immediately went to the branch on 1/1/18 only to find out it was an error on their end. That someone didn't close out a loan I paid off 15 years ago correctly. I was told it would take 10 business days to get the lien release letter required by Chase. It is now 2/15/18. I have called, begged, yelled. How long does it take to get a letter?!?! Meanwhile...PAYROLL! I am still without the small business loan I need and I have my attorney on it, as they have damaged my ability to run my business. They are HORRIBLE! Do not bank here.

I used to have an account with Chase. It was used to receive child support payments directly from my daughter's father. That way she got all of the support whereas Friend of the Court would've kept some for processing. Then Chase decided that the free checking I signed up for was no longer free. Now to keep the account I would have to pay $12/month with no option to waive the fee. I closed the account and went to PNC.

Very good card for using international travel. Absolutely no problems in using it throughout whatever country we were in. Excellent website and also excellent customer service. I have no negative experiences to report. Prompt responses. Pleasant, friendly, informative, helpful, skillful staff. And I love the heavy duty, beautiful bright blue card.

I have had MULTIPLE incidences with Chase over the years. Last example is that they STOPPED a wire transfer HOURS after I had sent it, and wanted me verify my account via ONLINE and asked a stupid question I couldn't answer correctly (what year did you open your account)? No other questions like "What's my mother's maiden name?" or "What was your first school?", etc. or any other of a million KNOWN answers were allowed, one wrong answer on a "guess" question and I was shut down!) and they blocked me, and therefore my wire transfer was officially stopped again from happening and lost a business opportunity (thousands of dollars) since I didn't fulfill my obligation by wiring agreed funds within time limit.

I used Chase for over 40 years. They then discontinued my overdraft protection. Then when my managed investment account was closed when it was almost exhausted. When I tried to get the $19 left they said I would need to pay $75 to terminate the account. The account is still there and they send me mail now and then they email me telling me the account is available online. I hope it is costing them lots to keep my closed, inactive account "active'. ** Chase and ** JP Morgan.

My husband died shortly after refinancing our home with predatory lenders who removed my name from all paperwork. The mortgage ended up with Chase. They believed what the lenders wrote about the home. They had appraised it at $98,000.00. It was actually worth about $25,000.00 as a fixer upper. I attempted to work with them to pay it off, but they told me that they could not discuss the loan with me as it would violate my DEAD husband's privacy rights!! So after 20 years they foreclosed on my home. They were asking $80,000.00... until it was listed with a realtor, who was able to get only $19,000.00 for it. I would have paid off the entire loan. They would not work with me at all to help me save my home.

It's not exciting to bank there and they are not local, just a big evil corporation, but on the other hand they are very efficient and convenient. As far as I can tell, they never make a mistake. I never go in and find someone who doesn't know what they are doing, or some poorly dressed individual popping gum. They are unfailingly friendly.

2 reasons why left: 1st: Purchased van. Bank took payments for van from someone else's account. Took 6 months to correct. 2nd: Received boxes (200) checks. Processing fees over $25.00. All of this took place between 20 to 25 years ago. Ruined my husband's and my trust in this banking institution.

Like using their mobile app, I like that they give you till midnight to deposit funds if you are in the minus, before they assess a overdraft fee. Like that they answer their calls almost instantly and don't send you around the world to get an answer. The ATMS are rarely down, I just like them better than WELLS.

I have always had great customer service at Chase. I love that they are everywhere I travel. Even my airport has CB ATM. Their online is so easy. I love my Chase. Opening accounts is easy and the branches are efficiently staffed. They still offer drive up. They have extended hours.

We applied for a home mortgage with CHASE and it was a fiasco. They ‘lost’ documents, documents needed to be resubmitted and they were totally inept causing us to pay cash because they acknowledged that “they failed us” but still kept our $500 application fee although the admitted culpability. Worst banking experience ever.

This is the WORST bank ever! CHASE is charging me $34 7 times for items that were way cheaper than that. I called the customer service and they did not want to cancel these fees. Plus if you are an international traveler you paid $5 for transaction fee + ATM fee + bad currency rate. Just get a Federal CU way way way much better.

My elderly mom was diagnosed with advanced Alzheimer's disease. I used my revolving accounts to purchase all us kids and spouses phones so we can stay in touch and get this figured out. Chase however had other plans, they closed ALL my accounts for in their words using them in a way in which they weren't intended. Then they seized my checking account balance while they look to see "if I owe them any money". No one at Chase can tell me what in the heck it means and they don't seem to care if I'm a customer or not, I will take my business elsewhere and would advise anyone not to trust Chase. CHASE WILL BETRAY YOU WHEN YOU NEED THEM MOST.

Having a business account at the Jackson Heights office and we were victim of fraud into our business account two times within the first year. I was warned about this problem at Chase bank. Now I'm a victim. The bank offers you to buy an insurance that will not protect you at all. They do not take any responsibility. The second time they paid a check that was fake, did not belong to the Chase neither to our account, fake signature, printed with grammar mistake. The check number was duplicated, meaning that they paid two times the same check number. This bank has no management.

We have 5 business accounts with Chase Bank since 2005. But the business services almost none and disappointed. We applied construction loan with Chase in 2016. It was a big mistake to take the loan from Chase. Since their loan process and each fund release was terribly slow (average 3 month for each draw release) and very disorganized. It made our whole building process delayed. But after we completed the job, submitted all papers they requested, passed all the bank inspection and payments, they hold the final retaining payment, no explanation, no responding, no information for the closing.

I have been a Chase customer for many years. I use their checking account heavily as my transaction account for all deposit of my income and all payments. Recently I have opened a new Savings account online through my Chase Login. There's a promotional bonus that comes with it, but it requires all $25000 deposit be made within 10 days. It took a few days for the Chase account to appear in my login, after I successfully opened the account, and have the account number appear in my online access, I went ahead to make three transfers from my two other external accounts in order to meet the deposit timeline.

I made online transaction using Chase online. I used the quick pay to send a payment to my trainer. I had used Chase online before, but not the quick pay function. When I reached out to the payee to confirm that they received the 320.00 payment, they said they had not received it. When I attempted to go online to see if the transaction was process, I received this large message saying that I could not log in. Access had been blocked and that I needed to call the bank. I thought ok, so they just want to verify that I made that transaction for my protection. I call then they ask me for my ATM #, my PIN#, the sec # on the back of the card all the other info that they asked for to verify my identity. As they review everything they tell me they can't assist me. I was told that they had to transfer me to the Fraud Prevention department. The customer service could not tell me anything more.

I'm out of state for training for a month and thought I had left my debit card at home. Oops. Went into a Chase branch to get a temporary ATM card for the time being. After being made to wait for 25 minutes, I sat there waiting to receive my card, when they told me they wouldn't help me because I was from out of state. Fast forward three days, I find my card. When I tried to use it, it gets declined.

I called Chase Freedom Visa customer service. Tried to change the bank account online from which my automatic monthly payment would come. Nothing. On the phone it took explaining multiple times. There is no way to do it online. Had to provide bank info on this call. Then, after it takes effect in 2+ days, supposedly I can make it longer term online. Not able to send me a confirming email. I had just done this with Discover Card, online, confirming email in seconds.

I have been banking with Chase Bank since 1994 and have never had a problem. Recently my mother died and left me some money. While I was in mourning and sleeping on my couch my ex-boyfriend came over to take care of me. While I was sleeping he went into my filing cabinet and got a checkbook of mine. Mind you, I've known this person for 11 years and though he was nice, business owner, father of 2, baseball coach. I came off to find out he wrote over $10,000 of fraudulent checks on my account. I went to Chase Bank, they verified it was NOT my signature.

I get a checking account and also get debit card coverage and bank declines all my transactions. I'm closing my account. DO NOT DO BUSINESS with a rip off bank that charged $15 insufficient fees and overdraft fees. I had them pay 3 small items and it costed me $117 in fees. Shut down Chase bank.

Very difficult to deal with, said they would deduct late charge, but the amount was the same. DON'T LET AMAZON SELL YOU ON THIS BANK, PAYMENTS. WEREN'T LATE, READ OTHER REVIEWS. Buy a $10 item, get a $37 late fee.

I went into Chase Bank on Weston Road, Weston, Florida. Paid my mortgage with a check from another bank. Teller accidentally debited my account along with the check for the mortgage. Read that I paid two months of mortgage. My intention was to pay for one. Spoke to the manager of the bank. Said that problem would clear up in 24 hours after she called Chase department services. After three days I went back to speak to her. She called again. They told her that the $2,627 that was debited, would be sent as a check back to my house. I asked her why can't it electronically be put back into my account. Her answer was very vague. Saying that we are dealing with two different departments. This is old style banking from the 1970's!!! Ten days... And I still do not have my check.

My home was in an area affected by Hurricane Harvey and worked with Chase for temporary relief. Was told on the phone that it would be an easy process. Many calls and paperwork later it has been anything but easy. Left hand doesn't know what the right hand is doing. Get different answers depending on who you talk to. My mortgage was taken off the relief program while working to modify my loan and lost the partial payment benefit without my knowledge. Lost all and any loyalty to this bank after 10+ years of banking with Chase.

I wish I could give zero stars. Chase Bank is the most inconvenient bank on the planet! They are nothing but a hassle and a headache! Every visit to this branch is nothing but a frustrating hassle! Their rules and regulations are as dumb as their employees are! They are also very rude and judgemental, they look down their noses at you like they're better than you, it's so insulting!

They take people’s money in the atm, don’t deposit to account. Then they give you the ** “have to wait ten business day to receive your refund” for my OWN money!!! They ** with people lives taking their money.

I live in California. I drove to Arizona. While in Arizona I lost my debit card. I immediately contacted Chase Bank to inform them. I was transferred to a woman who could barely speak English, and whom spoke 3,000 words a minute. A three minute call to Chase turned into a twenty minute phone call. If losing your card isn't frustrating enough, you then speak to Customer Service whom you cannot understand her at all, having to ask her to repeat herself over and over several times, then being informed that I cannot get a temporary card. Why??? Because I'm in another State, other than the one in which I live in. I was fuming.

I had my Chase Bank account for about 6 months and I never had any problems until two low life thieves broke into my car on my birthday while I was inside a restaurant having dinner with my family. Stole my checks I kept in there and license which I thought I had in my wallet with me. So I call and freeze my account but lo and behold they done cleaned out my accounts with my checks so I went up there and talked to them. They tried to make it seem like it was gonna be fine and they would take care of it. NO! They shut down my account. Charged me $774 in checks I never wrote! And said it’s my responsibility when clearly on their ATM tapes it was two scrawny ** men.

My wife who is disabled received a check which I wanted to deposit in my Chase checking account with my signature accompanied by my power of attorney. Refusal of the teller, refusal of the assistant manager, refusal of the manager. I suggested to cash the check. Refusals again. This went up the line and was refused again. The American Bar Association has two valid formulas for the way to assign and sign the check. There are two violations in my judgment: 1- Violation of the Illinois POA act. 2- Most handicapped people require agents; Chase discriminates against handicapped people.

A little about Chase Bank!!! This bank is the worst bank that I have had. 1st of all their monthly fee is outrageously high $12. A lot of people don't have $1500 to put in a bank every month to waive a $12 fee every month... 2nd of all I have had this bank over 3 years now. I use this bank every single month for that many years. And my husband also has an account with me. We went to Chase Bank on December 30 as we had just gotten a loan and wanted to put the check in the bank to save for our vacation in May. To Hawaii. The lady said that it would be available in 5 days.

I have been a loyal Chase customer for many years so when I bought a new car in 2015 I asked Chase to finance it. They did. I bought another new car two months ago and even though my credit is stellar Chase refused the loan. Now I am fighting them daily to get their loan off my credit as it appears I still have their loan and I do not!!! I have not for all this time and they refuse to act to tell the credit agencies that I paid it off. American Express lowered my credit line today because of Chase... the customer service and follow up with this bank IS THE WORST!!!

My daughter and her husband's house burned, and they escaped with nothing but their cars and the pajamas they were wearing at the time. Chase Bank refused them access to their bank account, which they needed to pay for shoes, food, and a place to stay — even after they were able to replace their driver's licenses. The bank took their insurance check, put a 72-hour hold on funds (leaving them penniless despite the cash in their account) and insisted that a new ATM/debit card would have to be mailed to the house that had just burned to the ground, perhaps in "as soon as two business days."

I have been a customer of Chase Bank in Texas for over 10 year. I deposited a check that I received from a person who had an account with another bank in Texas. The check was for $14,000 as I sold a car to the person. To my surprise my entire account was suspended for apparent Fraud. I called Chase as I could not even touch my funds. They closed my account down and sent me the funds in my account minus the $14,000. To date the $14,000 has neither been returned to the issuer of the check nor to me and is held in a suspended account that Chase has. This is absolute fraud and theft! I keep getting the runaround and Chase's Fraud department is in INDIA of all places. When I call them they try to tell me that the issuer of the check and myself need to go into a Chase bank so they know who wrote the check - this is ridiculous. I am in Dallas while the gentlemen is in San Antonio. This has gone on for over a month.

Hands down the worst customer service I have ever dealt with. Called to ask a simple question about my credit card and what should have been a 3 minute called ended up being more than 15 minutes! Tried to get a straight answer and they were talking in circles. Even the supervisor was a nitwit. Wow, just wow.

I opened a checking account in December 2017 with Alicia ** in the Kissimmee/Poinciana branch. I unfortunately received some gift checks from a family member for Christmas which I deposited and it was returned for insufficient funds from the sender. He by accident wrote them from a wrong account so Chase then made a photocopy, sent it to me in the mail and I redeposited. Thus it came back again, this was not my fault... I called 18009359935 and spoke to a lady named Kennedy. She called the Poinciana branch and they froze my account and will not give me my money. She said they will be closing the account and then within 10 days after that I will receive a cashier's check in the mail.

I have been with Chase for 7 years, and the customer service is absolute **. I've had 3 separate horrible incidents within the past year and I am currently switching banks. I have a new landlord who only accepts cash or checks and has failed to deposit my checks on time which makes things very inconvenient so I've recently started paying her in cash. I went to take out cash and the atm only let me take out $500, so I went inside and asked a teller to take out the remainder for me. She asked me “why so much money” which was none of her business, I said “rent” and she goes “your landlord isn’t a chase customer ?” And I said I wasn’t sure, she proceeded to say “well tell them to download Zelle”... super bizarre!

My bank accounts were emptied by a merchant in Mexico, and my credit cards were also used by this merchant. I paid my dues in cash, minus 352 pesos, because that was all the cash I had in pesos, so I decided to use my bank card. They swiped my card and I entered my pin. They promptly stated that the card did not go through, so I gave them a credit card. Again they said the card did not go through. I assumed it was due to traveling to another country, so I gave another card, and then they said it was authorized. I woke up in the morning and checked my bank. To my surprise it was emptied and even overdrawn. I checked my credit cards and they were used to steal my money as well. I checked my backpack and it was emptied. My gold watch, gold jewelry, etc. To make things worse, they charged me in dollars rather than pesos as they promised multiple times.

Apparently some scam artist got my information and placed a charge on my account. I noticed a deduction from my account that I had not authorized and contacted Chase to block it. They did but when they investigated they then resubmitted it and charged me again. Simply because these people had my information was enough for them to resubmit the charge.

When I opened the checking account with Chase, I was told if there was not enough money in account the charge would be declined. I was told with this account, there would not be any overdrafts. I was told by Chase Customer Service at the branch Bank on Broadway and Camino Seco in Tucson, Arizona that the account is secure, and they do not have problems with Identity Theft.

Chase is nothing but a scam with check cashing fees to individuals without an account to make them create an account that they don’t want. As the owner of a company I do not accept checks from customers paying me with a Chase Bank check. I have never had a good experience With Chase in any regard. For all the people who hold a Chase Bank account you do nothing but reinforce everything that’s wrong about banking. Be smart and cancel your Chase account.

I have over $20,000 in credit. I didn't bring my credit card with me on vacation. I wanted to purchase an item online. I tried looking up my account online but due to privacy the Online system referred me to call customer service. I called and was again denied my own credit card number. I owe $505.00 on my credit card. Guess what??? I paid off the account and told them to stick it!!! I'll go somewhere else for my credit card needs.

I got a page yesterday around 830 am that my account was overdrawn, alerts. I had a charge from AT&T which wiped out my account. I called and spoke to the claims girl who said it would take 12 hours to get credited back the money that was taken. I called again last night and spoke to a guy who then told me it would not take 12 hours but 2-3 business days. He stated the fraud Dept is closed on the weekends. Unbelievable! I wish fraud only worked M-F 8-5. This is the 4th time in about 4 years that my account was hacked, charged, and there I go through the process again. Oh we have chips embedded in our cards which will cut down on this very thing. Well, it doesn't work and neither does Chase's process. I am tired of getting different answers everytime I talk to someone there. I am done with this company.

I am stuck in the middle of a blizzard with my eight year old grandson. We stopped for gas and having no cash on me I went to use my debit card which was declined. I tried to sign on to my account to see why it was declined as I knew I had money in there to cover it. So now I find that I can't even have access to my account because they want me to prove I own the account but not until 9 a.m. when [x]they're fraud detection Department opens. So much for 24/7 customer service. I can't wait to get away from JPMorgan Chase. After 8 years of issue after issue this is the final straw. Someone has hacked my account and they would rather give them several more hours to do more damage than to hire enough people to run fraud detection 24/7. The 24/7 customer service line was one of the reasons I signed up with them. I sure will be bad-mouthing them to anybody who will listen. Avoid JPMorgan Chase at all costs!

Had no issues with Chase. My debit card number was somehow stolen, less than a week of having the card. I filed a claim. Chase denied the claim. Then they gladly took my deposits, including paycheck, but wouldn't let me touch MY MONEY. Claimed they have to mail me it. No one told me anything, they just chose to close my account. Oh well, at least I got $250 for opening a checking account with them. Every person I dealt with suddenly turned into a robot when I asked what was going on. They would not let me then CLOSE the account. They said it will take 10 days to close. That means, my upcoming paycheck will be deposited, they will hold it, then have to mail it. What a terrible bank.

Chase bank extending payroll check hold for no reason. I deposited a payroll check from the same company I have for several months and they added 3 more days hold because they have not cashed it at B of A and B of A doesn't release information about customers' accounts.

I had a negative balance from an automatic payment, so I went after work to deposit money. I made the deposit a little after 10 PM & wake up to an overdraft fee. I call and they say the cut off time is at 10 PM, why? It’s 2017, I don’t work a 9-5 schedule. Then I deposited a check one Friday night and I couldn’t get my money til Monday. Since when does it need to be only during business days? They’re terrible.

My experience with Chase Bank has been a nightmare. Chase Bank has been practicing high to low. Performing unethical practice. I had $200 in my account, a transaction for $ 229 was clear in my account. Instead of Chase Bank to charge me only one overdraft fees of $34 dollars. They charge me 4 different overdraft fees. $34 for $6.20, $34 for $7.10 $34 for $9.00 $34 for $7.00 and when I call them they refused to reverse the funds. I am so done with Chase Bank. The charges are ridiculous. There is no bank that can paid this kind of interest to any customer $136 for $29.00 overdraft. Am done with Chase.

This company has shortchanged me $100 in a local branch. Called branch, John ** branch manager stated he would get back with me. Called next day to say there was no error. I went to bank two days later to have a teller hand over a trespass order. Then next day received a letter that Chase ending my account. Called and asked why did they hand me trespass order and close my account?! They said they can’t tell me. They said I will get a check for remaining balance. And that a $5 fee for expedited or lost card was issued same day I opened my account. I never asked for either!! Was told a complaint was sent to executive office and I will hear back in 14 days. I will never give this company or any entities related to JP Morgan another dime!

High fees and absolutely no customer service. Often no one knows anything about any of the services. What a terrible bank. Only game in town if you need exchanges of foreign dollars. Everyone is always sorry and yes they are a sorry group. Spend lots of time in private conversations even if customers are waiting.

I make call collect back to the US just to check if I already let them know I will be using my CHASE Amazon Visa on my travel over sea. They basically make me wait for 5 minute which is normal for this time of year. They (the system) ask me for so many security features on there before I even got to a real person. Then the customer came online. He asked me AGAIN the same thing with the security features??? There something wrong here!!! Why did I waste my time here doing the SAME THING! I feel like I lost my time and money for making that call. I check myself again to see if I live in the 21st Century. This is a multi-billion dollars company and they can't even answer me my question! It's just one word, YES or NO. So they will try to say sorry, it SAD, below the normal, for so many reasons too.

Dec 1st, 2017 Was the day I had made an authorized withdrawal claim for $1260. Chase had told me it would take 10 business and up to 30 days max. On the first day that I had found out that money was taken from my checking account, the first I did was to call the claims fraud dept over the phone. They had advise me to go to the nearest branch and make that claim. Within that hour I was at Chase reporting a unauthorized withdrawal. Coming to find out that someone had used my wife's name and our checking account # with her forge signature. Here is the kicker, the money was withdrawn at a local branch of Chase in Arizona.

I had a Chase checking account and credit card in Owensboro, KY. I moved out of the county and opened a new account at First United Bank but kept my Chase accounts open. My wife did not have a Chase checking account but decided to open one to take advantage of a GasBuddy fuel discount card that included Chase in the few banks that can be used in the program. My wife received her ATM card on December 4th. That day she deposited a $400 check I had written from my First United account. Her receipt said the funds would be available December 13. When I deposit a Chase check in my First United account the funds are available the next day.

This bank made me lose my plane ticket. Told me that I can file for their insurance claim and I will get reimbursed, made go through their whole process and collect many documents and then denied my claim, they even had the audacity to call me on the phone after their denial to tell "is there anything else we can help you with". When I said, "How exactly was what you did helpful?" The guy said "well I've been helpful by telling you that your claim has been denied." Horrible bank and customer service.

I would suggest that you do not bank with NYC Chase Bank. They do not have concern for their customers! Without notification they closed two of my accounts and sent MY money to the state for "unclaimed funds". In all my years in banking with many good reputable banks in NY I have NEVER had an experience like this. I will now have to deal with the state to reclaim MY money. I'm going up the chain at Chase Bank to complain and report them to the state for their inappropriate banking behavior. Shameful!

This bank is ridiculous, and I have never had such a bad experience with them, as I have only been with them since April and from then I had issues, not only with cashing checks, with having to call all the time to verify my transactions and when I called the first time they was closed and it's happened a couple times. I had deposited a lot of money and when I tried to withdrawal it they gave me a hard time and I had to call and verify who I was. They wanted 2 forms of ID and I had to wait at the bank for an hour.

On December 2nd at midnight someone from a landscaping company generated a computer check on my Chase account and sent it through the ATM at midnight at JP Morgan Chase at 201 University in Urbana, Illinois. I contacted the fraud department, went to the branch and the police. I was told that my fraud claim would take 3-5 business day. I found out that there were 3 other people who used this same company and had checks sent through on their accounts at the same time and on the same day. I just found out today, day 4 of my claim, that the fraud department will not put my money back in my account, they don't consider it to be fraud, because they said I wrote this company a check in August and I gave them my info so I have to get my money back from the perpetrators.

Aside from the CD rate of .01%, this bank is the worst in technology: I tried to change my iPhone Chase App password, four times, using the required characters. It failed each time. I finally called the Philippines (their outsourced, hard to understand “service”) to find out why. “Are you trying to change it on your iPhone or iPad?” Asked the service person. “Yes,” I answered. “Well, you can’t change your password on the App. You will need to do that on a computer.” “What if I don’t have a computer? WHERE ON THE APP DOES IT SAY THAT? What the hell is wrong with this bank?” Needless to say I was furious. I wasted 20 minutes of my time on Chase.

New Rochelle, NY Chase Bank employee Marcia ** made the same mistake twice depositing my money in the wrong account and when I went back to complaint she was nasty and rude, I guess that's what happens when you hire under qualified people.

My mom got Sunpass deducted from her account and noticed she didn't have enough money so I transfer via QuickPay (Chase) the same day within the hour. Next morning they still charged 35$ overdraft fee. They keep making up stupid lies.

My husband started banking at Bank First back in 1994 when his company offered direct deposit through it, later it became Bank 4, then Chase. His company stayed with the bank. The problem started when Chase took over. He started getting reverse charges, overdrafts, hold put on his direct deposits. This man was a CPA, taught finance at a local community college, Comptroller of a multi million dollar manufacturer. I remember asking him once when he was auditing a company in Houston, "Why are you counting 2 cent washers?" His reply,[x]"That's why they are a multi million dollar company, honey. They watch everything."

I am boggled how a $34.00 fee can be added to my account with a negative .34 cents. On one transaction. I was charged a fee for using my own money. The purchase was over what I had in my account which added -.34 cents. I was never told that. I would get a fee for using my own money. This bank has hidden fees. Which should have been stated. My Knowledge is if it’s over -$5.00 I would get a fee not if you use your money and borrow -.34 cents from the bank you would be charged a fee. I will be making a complaint about this. I'm am definitely unhappy.

I went to transfer money to my daughter's account which is links to ours. I kept getting a notification saying, "One of the accounts is not eligible for transfer, please choose another account..." I called the bank and they needed to speak to her. I put her on the phone and she was told she was removed from the bank, she could no longer use Chase and she will have to go to a different bank. WTH? She is a freshman in college and came home for Thanksgiving. She is returning to school 600 miles away from home, now with no debit card and no way I can transfer money for her needs. They would not tell us why, "it was confidential"...

I decided to close my account because Chase refused to waive their $35 overdraft fee for a $12 overcharge. I was told that my balance would have to be 0 before I can close and if it was left open they'd report me to check systems within 90 days. I went into a branch and brought my account to 0 using a cash deposit. When I called to close the account, they told me they couldn't because the deposit is still pending. WHAT?! Why would you put a hold on a CASH deposit given to a live teller?! Terrible business practices and even worse customer service. Save yourself the headache and go with another banking institution.

11/21/2017. Chase Pay have an activity. Give $30 if I use Chase Pay. The service very bad. I use 1 hour can login success. After order and get the invoice, I drive 20 mile and use 1 hour go and back for pick up food. But the store told me they don't receive the post. I call the Chase. The agent of Chase let me cancel order and reorder... It is already more than 11 pm. That means I must wait more 40 minute. The activity end. And I must eat dinner tomorrow morning... I never see so bad service. Today I want to upload the receipt. I find they already remove that.

Chase Bank has been quite an experience. They have taken money out of my account, switched the amounts around and never even budged when I challenged the accuracy of what happened to money that was supposed to be in my account. Not only that, the customer service agents I spoke with seemed irritated and short as I explained the situation. The balance I have on my receipt for a certain day says something completely different on their records.

I have no bad banking history and yet the 1st Chase location didn't wanna open up a basic checking account for me. They had no valid reason. The 2nd location had no issues with me BUT they opened the wrong type of account. I closed it the next day... Avoid these judgemental bankers.

I had an automatic draft bill go through that left me $11 negative. I received a notification telling me about it, drove to the ATM and deposited $100 bringing my account back to the green. Put gas in my car then went to bed thinking all was good. I woke up to another negative balance because Chase had taken $70 out of my account in overdraft fees while I slept! I called customer service and they said that while I made my deposit at 10:30 central time, and it reflected positive online, 11 Eastern time is their cut off time (says the lady in India)! So for an $11 overdraft, to which I put the money back in my account before it even reflected online, they stole $70 from me! Do not do business with this crooked bank. You're better off keeping your money in a shoebox under your bed.

I have been a customer of this bank for years and I am so disgusted by how they do their business. This company increased their Apr just because to a ridiculous amount because they could and I am now in such a financial mess after years of trying to do the right thing by paying them back. This bank is the reason consumers will choose to claim bankruptcy as they leave you broke in more ways than one. We as consumers understand we are required to pay back what we borrow but to pay penalties for others not paying is so unfair to us.

I have had it with Chase after being a customer of over a decade. The final straw was that I made a check deposit thru the ATM, not an uncommon practice for me. So they declined it, I called to inquire as to why. Well long story short, the error was on Chase, also not an uncommon practice of Chase. So I was told instead of depositing the check they already have in their possession, they are going to make me wait even longer. Their idea of resolving the issue Chase created and customer service is to mail me a legal copy of the original they already have, mail it within 3-5 days, so when I receive it, I can take it back to chase branch to deposit. They have the MOST stupid, worthless, customer service pee-ons I have ever encountered in my life. I get a migraine every time I have to speak to one of these outsourced heavily accented good for nothings.

Over a month ago I went to request an Uber and my card was immediately declined. I opened my Chase app to see what was wrong and I noticed several charges that weren't mine. The total was over $500. I called Chase and was assured that everything would be taken care of. Here I sit a month later with yet again another story from Chase. But let's go back... About a week after I reported the claim, they refunded me all the money. I received my new debit card in the mail and thought all was good until I received an email from the "Chase back office" and they said that no error occurred and all the refunds would be reversed. I immediately called and was told the reason they closed the investigation on ALL charges was because I didn't report it right away... Mind you the transactions all took place the day of and the day before I called and reported the transactions.

I was told multiple things by different CS reps and when a supervisor said, "We will call back after we review the recording." I never received any call nor did they have any idea or notes on the subject when I called back. Unbelievable... Switching me and my entire family to another bank.. simply will not put up with this blatant disregard for customer service. I'd had better CS from a prepaid Amex Serve Card. Yes American Express is a large company but so is Chase and they should not treat their customers this way. I am ready to sue them but know nothing or have the means to do so. So unless someone else gets some kind of case or petition going let me know please!!!

Ive been getting fraudulent charges on my acct. I received a email saying my card was compromised by a 3rd party no explanation and when I called they refused to give me an explanation. They would only tell me that a new card was being sent out and said my current card had a limit per day till new card was activated. Received new card, activated it, they didnt bother to cancel my previous card. I received more fraud charges and they gave me a hard time getting reversals for these fraud charges.

Contacted them about a month ago about unauthorized use of my card by an ex. They assured me that there would be no more problems. However this month's statement had more charges that were associated with my ex. Bottom line is I had to pay for the charges. I have since cancelled the card. Stay away!

I went to the ATM per usual to remove money from my non Chase account to put into one of my two Chase checking accounts. Hwy 54 Peachtree City, GA. The amount I was withdrawing was $500 for which they charged me three dollars in total. $503 was removed from my account however the ATM never dispersed the money. It sat making noise for nearly two minutes before spitting out a receipt with a useless phone number for you to call. Upon calling the number you find you have been routed out of the country to the Philippines people who literally sit and repeat the same inane endless words of scripted junk stating they can't help and the receipt means nothing to them.

I unfortunately have been a victim of receiving fraudulent checks which was part of an elaborate banking scam. However, I did not have that information upon depositing the bad check into my business checking account. I contacted Chase once the first check bounced, and they provided little to no information as to why it bounced. Prior to that, the fraudulent check showed up as a credit and as ‘available funds’ in my business checking account. I went ahead and used that money to pay vendors, bills, etc. Three days later the check comes back as not cleared/bounced. I called Chase customer service and they provided little to no explanation as to why the check was denied payment (issuer's bank was from PNC Bank).

Worst service of any bank I've ever used! They sent my social security check back. Because their banker did not transfer my direct deposit after I had to close my account and open a new one due to fraud on my old account. Then they would do nothing to help me. Even after admitting it was their negligence. Now I have to apply for a new check which will take 15 days. I am 64, disabled from birth, and have no one to help me. They could have at least given me a line of credit to use to buy food and gas to get to my cancer treatment. Heartless, irresponsible.

Lo and behold I received $200 (they had practiced high to low payment a few times on my account) in refunds from JP Morgan Chase! It took a threatening letter to the company and it was resolved fast! Thank you JP.

I have held personal and business accounts with JP Morgan Chase for over 11 years now. The mistakes they have made over the years were some significant blunders, however nothing compares to the past year. I have been blatantly lied to multiple times by several representatives on matters pertaining to my personal and business account. When addressing the lies with management they took zero accountability each time and made no efforts to reconcile my complaints or on-going concerns. What's more, the bank increased fees without notifying me and this too was supposedly my fault because I opted for paperless - they email me junk every day so why not such an important document? Chase is absolutely useless. Unfortunately I must visit a Chase branch in order to close my accounts. All in due time. It’s time for traditional banking to retire! I certainly look forward to the days of digital banking.

Called because there was an unauthorized purchase of $100 on my debit, only lasted about 5-10 minutes, they were helpful, well spoken and fast. Though I'm upset about my card and my money I couldn't be happier with the service and support thus far.

I was transferred 4 times in one call, and not one person could help me. Got transferred a final time and it was after 5, so the machine told me they were closed. I waited on the phone for half an hour getting transferred around to incompetent representatives none of which could or would handle a simple bill payment.

My account was open less than two weeks, I have been experimenting/testing on send money with Zelle or QuickPay with Zelle. Tried to log in online but was suspended and they called me to verify QuickPay Zelle activity. After verifying it was me they reactivated my account, ten minutes later tried to log in and again it was suspended, no fraud activity, not overdrawn or negative on my account. Chase decided that since I transfer money to my other bank institution and I hurt their feeling they decided to permanently end relationship with me, let me remind you that department from non English people close my account not Americans lol, the fraud department didn’t close out my account, QuickPay/ bill pay department close my account lol, Chase butt hurted when use QuickPay/Zelle to my other bank institution, don’t bank with Chase. They are sensitive and they will surprise you with closing out your account/debit card and you will be stranded.

I've been I client of your bank for 10 years. I almost got my mortgage from you and my credit is over 750. I used to have a business account and a personal account with you and I still have some investment there. I have a great job, pay taxes and don't have any police report. I year ago my computer was victim of a hacker and the people got all my information. I found out about this, because they took 5,000 dollars for my personal account, supposedly using my debit card in Benny's jewelry. I called immediately to the bank, after receiving a mail, saying I never did that transaction. Filled up the corresponding papers. (The bank page is bad, so when I clicked on option, it selected another, but I was so upset that sent the option saying: I never received the card, which of course was wrong, because when I called I explained I did.)

I have been with Chase for over 7 years now. That's a long time to be loyal to a bank that doesn't truly VALUE me a customer. I never receive any offers to make me a "better part of Chase." Last year I was looking to boost my credit and become a more responsible consumer by better managing my credit. I applied for a credit card and they declined me. I was like, ok??? That sucks!!!

I went to Chase bank to cash $500.00 check. They charge $8.00 because I don't have an account with them. What kind the stupid customer service is that? I won't be your customer never after this experience. Yet I called the person who gave me the check told her to close her account with Chase.

Recently my account was overdrawn by about $20. Chase's policy is to give you until midnight to put money in your account to not get an overdraft fee. I had a family member quick pay me some money and that money went through at 10:14 PM. I went to sleep and thought nothing of it. When I woke up I had a $35 overdraft fee because I was told the cut off point is now 10 PM. When I called to try to rectify this they were using one of three overdraft returns they allow a person per year. This was not satisfactory to me. I don't believe I should've been penalized at all. Chase is misleading about their policies and I believe they purposely withhold funds so they can collect these overdraft fees.

I am a Chase customer since 2011. In July I try to use Chase pay service online. My order was not going through and I call Chase. Here they asked me few questions. I answer and they said, "We are not able to recognize you as account holder." Now I checked my credit report there was two addresses. I was not on those addresses ever and they were showing in my record. I asked to remove those addresses and second thing I pay attention to day of my birth. For that they say, "Do not worry about it much. We only report month and year to companies not the day."

I went negative in my account and had my husband quick pay me the money once I noticed I was negative 15$. I then checked my account and saw the money cleared the negative. I woke up to a negative 119.00 in straight overdraft fees. When I called they told me that after 10 PM the quick pay won't clear so I got charged 34 $ for 3 5$ charges. I called and I was told there is nothing we can do about it. They told me that even though it reflects on my balance it hasn't posted. So why are you telling me I have funds when I don't? What's the point of mobile banking? If the information provided is false I got stuck paying overdraft fees that I can't afford. Now I'm short on my rent cause of this and I was very responsible and made sure I was in positive before going to bed. I hate Chase. Never again will I ever bank with them. Switching my bank.

Chase is the worst bank to bank with! They closed my acct with no explanation. Told me they'd give me my money in person! They didn't. Every representative told me something different each time!!! And now I have to wait 10 WHOLE days for a check to come in the mail! No explanation, they can't tell me why my acct is closing. Then I receive a letter. TODAY 10/24/2017 that my acct is closing 10/18/2017. Like REALLY.

Just found a $215 withdrawal from one of my Chase accounts. When I called they said it was for some account that got overdrawn 2 1/2 years ago! And that they had the right to take my money any time. Just exercised my right to close all my Chase accounts. They claim they called numerous times. I asked if they ever left a message and they said they don't leave messages. Well then how do I know you called?? Wow. They could have emailed, left a voice message, messaged me through their own secure message center, or sent me a letter. They did none of those things. Just grabbed my money 2 1/2 years later. I don't do business with that. Peace out Chase!

Chase bureaucracy can kill every bit of joy in your life. Stay away! For a simple request to move money from one account to another had to go through multiple online requests, going to the branch office, talking over the phone, sending faxes... a couple times. Everyone tells you something different, their documentation is non-existent and their email message notifications are useless.

It's unbelievable, how Chase Bank is running the business. I work for a financial service company, non-bank company. I went to Chase to open a joint bank account. I wanted a joint bank account to provide as a married evidence for the immigration interview. I hold a work permit (called Combo Card). The banker said I cannot open an account with Chase because I don't have a green card, I am not an American resident. I said, "OK, no problem. Can you provide me a refusal letter and tell the reasons what you said to me on the letter why I am not qualified?" He walked to talk to his boss (I guess) and then came back and said he cannot provide any documents.

I disputed a charge from a disreputable company. Initially Chase refunded the money but said they would investigate. This was from a supposed free trial I got online. At no time did I agree to buy anything or join anything. I paid for the postage. When I asked the company what the price of their product was they wouldn't just answer me so I told them I wanted nothing to do with their company or product and not to contact me again. A week later they charged my card $89 and sent me overdrawn. All of this is on my email.

There is always seems to be a problem when any kind of deposits involved: check deposits won't be available for a WEEK! Apparently Chase is still operates in a year of 1995! You will have to call and spend half a day on the phone with their "specialist" who is extremely rude like you asking for their money by asking to release your own! Another problem is transferring money- they will hold your funds for days and then still you have to call and spend half a day with rude and impatient "specialists". I am getting rid of this bank as soon as possible!!!

I am a female US citizen robbed while traveling in France with my 11-year-old daughter. I called to cancel my card on Friday. I explained that I had less than $100 and no backup credit card. Also that I would be leaving France and flying to Spain Sunday morning. REP #1 PROMISED delivery of a replacement card within 24 hours. Late Saturday night... NO CARD! Called REP #2. The dumbest person I have ever encountered!! She explained the card was scheduled to arrive Mon night (more than 72 hours after I first called). I told her I was flying to Spain the next morning WITH A CHILD, NO MONEY, AND NO CREDIT CARD. She offered to mail a new card to Spain, but said it could take 5 days to arrive. We were only staying 6 days, so I said no to that, feeling it would not arrive. Her final advice was for extend our stay in France Sun & Mon until the card arrived. I explained that would cost at least $1000. She was "sorry". Yes, she was!!!

Approximately 1 month ago I lost my debit card while out shopping, I realized that when I got home. I tried numerous times to call the bank to cancel the card, I tried for about 45 minutes without ever getting anyone. I went directly to the bank and was told to call the 800 number. They have a total of 2 bankers working and they were both busy. I came home and finally got through to the 800 number to cancel the card. This experience left me so disgusted with their customer service that I went to the bank to close my account. They wanted to charge me to write me a check so I went to my new bank and wrote the check for the remaining amount in my account. They knew I wanted to close the account. I left a zero balance.

Yesterday, I picked up my usual check from a well known contractor, who uses Chase, and then, went to a local branch here in Naples, FL on Pine Ridge and Airport Rd. to cash it. At the teller station, I signed the check (in front of her) and along with giving 3 different forms of I.D. and asked her to please cash it very politely.

Extreme strict rules for non residents. I had 2 cases with Chase Bank in the last 6 months. 1 - Although I had more than $100K in my account, I wasn't provided with a credit card even with a limit. 2 - I went there with my driving license to open a savings account besides my checking account, and they didn't open. Because I was told to go there with my passport. As a result, they easily lost a customer, if the word CUSTOMER really means something to them.

I disputed a charge at the end of July 2017 for 149 dollars. Chase credited my account and said if they needed anything else they would email me and mail me a letter regarding the claim. I heard nothing from them until I checked my account and I was overdrawn 149 dollars for the money they gave me. Remind you this is now October and I have not received ANYTHING from Chase. I called and they said the company credited my money back in September so since it was their money they took it.

At one time in the past Chase was a good, customer oriented banking institution HOWEVER, not anymore! Despite the fact that a number of years ago they attempted to raise my fixed interest rate from 7.99% to 29.9% variable. A simple letter to The Comptroller of The Currency took care of that... I still have a fixed 7.99% rate on my credit card (although I never use it anymore). Now their customer service has hit the bottom of the dark deep pits of Hades. Their IT/Web department is an absolute joke and their customer reps and all their canned answers are worthless. If you keep on raising cane, you get to talk to "The Executive Office," let me change that to ARGUE with the Executive Office... And I'm talking simple issues that they absolutely refused for months to correct telling ME it was my fault and my computer and blah, blah, blah.

Liz and Sheena with Chase Bank Customer Service were extremely unhelpful in resolving an issue of a Lost Card. Liz completely refused to report the card lost even after the customer informed her that it was. Chase Bank refused to help. They leave it up to the customer to fix their problems. Chase Bank Customer Service is the type of establishment people are talking about when they mention how bad customer service has become in the banking industry. JP Morgan is by far one of the worst financial institutes in America today.

I've been a Chase customer for over 2 years now and everything was good at first until this year. MANY things started going downhill. First of all I MUST advice that even if your paycheck has funds, that doesn't mean your funds will be available immediately. That's a common process and the funds are usually available the next day. I get pay every Friday bi-weekly so I have the habit of depositing my paycheck the next day Saturday morning because normally the funds are available the same day which is fine. But all the sudden it has backfired. Is out of random chance that from now on they decide when to let go of your funds. In my case for example it won't be available until the 11th of October and deposited today October 7th Saturday morning.

Has anyone with multiple accounts, mixed personal and business accounts, experienced cross overs of the data? Example, a signer on a credit card for a business account has their personal checking account tied to the online platform. Another example, my business partner's personal debit card transactions started text messaging me (out of the blue) his personal transaction records, on my cell phone. Chase seems to have a MAJOR problem on their hands, and it seems like no one is paying attention.

After rushing to the ATM when I got off work at 11 o’clock at night To make a deposit and put my account in good standings I then wake up the next morning to two overdraft fees because it was 11:10. Last time I tried moving money over and received overdraft fees they told me it was because it didn’t hit until 2 o’clock in the morning and midnight was the cut-off. All of their rules seem to change often on when cutoffs are for money deposits. I also have an ATM receipt showing me last night that I had a positive available balance and present balance yet they still decided to charge me the fees. I don’t recommend Chase Bank because they will steal your money at any chance they can get.

I did NOT choose Chase. I don't bank with them locally, I don't finance loans or mortgages with them (because they suck). But yet, my loans get sold to Chase. And then I'm forced to do business (for uh, 30 years) with a soul-crushing company that cannot be bothered to pick up the damn phone. It's ridiculous that if you are to request a pay-off so that you no longer have to do business with this awful bank that you must get it by fax or snail mail. Then you can only mail in a check or do a wire transfer. What is this 1990?

This bank has turned into a nightmare! My wife got a new job and they let her first check go through no problem. So Friday she got her 2ND check and we deposited it as usual. Each day the money wasn't there. We were getting worried. Come to find out they put a 2-week hold on it so now all my bills coming through are getting NSF fees and why? Because THEY decided to put a hold on it! The "loss prevention people" are very hard to understand and are less than sympathetic.

After having all of our business and personal banking accounts with Chase, and even making the transition once they acquired Bank One we have had enough. They keep changing their policies on fees, and overdraft coverage and fee reversal. After speaking with three customer service representatives and supervisors this morning we've had enough. I was told different information by three different people, told different times and charged a $67.42 overdraft fee for a $10.00 charge. Yet there was $50 in my account. After this and their blatant lack of customer service, we will be closing all of our personal accounts (4) and all of our business accounts (2). I will gladly take our banking business and investments to their competitor.

I'm fairly new with Chase. I would say about less than a year. I recently had someone try to use my card in another state so of course I get an email from Chase or text asking if I authorized this. I said no. During this time I went into the branch to do a name change and get a temporary card while my new card came in the mail. Well every time I tried to use my temporary card at the atm it would advise, "Please call customer service". Which customer service would say it was the machine. Then I would go to a different machine and it would advise of the same issue. Then they would transfer me to their fraud department. I would have to do their system verification with a call which is annoying and a lengthy process. Come to find out I couldn't take out money every time with that card because the system flagged it as a warning that it may be fraudulent.

Teller at Pico & La Ceinga Blvd branch - File a complaint on the teller and there is 2 other teller was working. A female Hispanics teller help me a month ago. I wrote a huge letter in the withdraw slip. I refuse to rewrite it to fix in the box and neat. I rewrite it again, I ask for all pennies, dimes, nickels and quarter as she was being rude to me as well. As she ready to count the coin for me. I decide to deposit my withdrawal to redeposit it. She state I took the coin that I didn't touch. She would provide me service. I have to wait for minutes for a manager to help me withdraw the funds I came in for. Also say manager on duty. I reply there is another assistant on duty. I file a complaint to all 3 tellers.

Seems things are getting worse with Chase. I just recently deposit a check at the ATM because it's more than the amount allowed through my phone. $200 was available right away, the rest has a 2-day hold. No problem. Two days later I got an email and also a letter saying they changed the hold to now 9 days... OK, I can wait, but at be honest first instead of two days later changing it... note this is a check from the same person I had in the, no issue before, just now. Second, I tried to use my Chase card with an online shop I used in the past a few times with no issues. They blocked it and called me to unblock so I can use it again or in the near future.

A Chase ATM malfunctioned while I was depositing three checks. While they were able to locate two of the checks, the third check, which was for over $3,000 was destroyed or lost by Chase. The burden of proof and responsibility of rectifying this situation fell upon me alone. Chase was NO help. The "trained" professionals in their "claims department", when not leaving me on hold for 20 minutes at a time, provided me with conflicting and confusing information. One representative went so far as to accuse me of running some sort of scam with the missing check. The check was issued by my employer, a public school district! Since I am not involved in some elaborate con-game with the public school that employs me, I was highly insulted by that allegation. In the end, my employer was able to issue me a new check.

I did not know how difficult it is to call Chase Bank and report a lost ATM card. First of all, I logged online to my account and realized chase's system down. I then call the chase (800) 935-9935 and of course it went to Philippine customer service and I have to go thru all my request, verified my info, explained and finally the rep told me the system down and I have to call back later time.

Their limit is set to $500 daily withdrawal. Even if you have more money. I have set my direct deposit in this bank, but I also bank with Bank of America, where bill pay feature is much modern. After reducing several times the amount to be withdrawn, while other customers were behind me waiting. I was able to remove $500, next day I called to their customer service to increase the daily withdrawal, but they told me I have to wait till I have that balance in my account to call again. I have never overdrawn my account. I just set up my direct deposit and I wanted to prevent what previously happened to me. As I also bank in Bank of America, I can compare and see their deficiencies on their services.

So I noticed an unauthorized charge on my Chase account after getting a notification that I couldn't sign in to my account because somebody had tried numerous times with the wrong password. Somebody transferred PayPal funds using their name & my account number. This did not alert Chase to stop the transaction, so I went to the bank and had to close my checking account and open a new one. This is when I was informed that my account was no longer available and that to have a new checking account I had to pay a $12 fee monthly. I said. "Wait a minute somebody hacked into my bank account and now you're going to penalize me after you allowed it to happen?" So basically, yep... my job doesn't provide direct deposit and they refused to take responsibility and waive the fees. $12 a month x 1 million people. That's a lot of money. I can't believe they're penalizing me because somebody hacked their system.

I am a victim of harassment, discrimination and bullying by Chase. On August 19th, I discovered that my Chase Debit card was blocked. I phoned Chase several times and continued to be rerouted to their Fraud Division Customer Service Dept. which is handled through the Philippines! I was not given a reason as to why my card was blocked. However, I was told that I would have to provide the Chase Rep. with photocopies of 2 forms of ID and a photocopy of the front and back of my Chase Debit card... I was informed that the photo would have to be clear enough so that they could read the numbers on the front and the 3-digit security code on the back!

Customer service through the "claims" department is the most horrible I have ever experienced. Their ATM took my SCHOLARSHIP check and they failed in every area to be responsive and helpful in the situation. They have no knowledge of the system they and cannot provide the customer with any detailed information other than it is "being investigated." I told them that there was no investigation needed because it was their machines mechanical error and someone just needed to go to the ATM and get the check.

I opened a checking and savings account with Chase Bank in Bayport a over a week ago. Both the deposit slips were filled out incorrectly by the banker which led to the teller depositing the money & checks incorrectly and left me short $2,000. I have been more than patient with them trying to correct this issue but every time I am told something, they don't follow through and here I am still without my money to pay my mortgage this month.

A few years back I opened a student checking account for both of my daughters. I have been with Chase for about 6 years and been very happy with the experience until recently. My oldest daughter is 19 and works two jobs and is not big into technology. Since her account is linked to my account I periodically check the account to make sure everything is okay. Recently there were three withdrawals made out of her account and large sums and by the time I realized something was wrong and alerted her, Chase stated that she took too long to respond even with a police report and are now expecting her to pay for the withdrawals even though it was not her who withdrew the money. This was a learning account which is why it is called a student account and yet they expected her to behave like an adult that it had an account for 10 years. This is a 19-year old that works two jobs and again is not big on technology.

I went into Chase Bank today to open checking and savings accounts. It's over 100 degrees in San Francisco today and I have a broken ankle so I have to use crutches. I decided to get some shopping done before going into the bank, making that my last stop. However, while I shopping my phone was stolen and because of the time it took to file a report I didn't get to the bank until 325pm. I was told that because of the time it takes to open 2 accounts and that the bank closed at 400pm I should come back the next day. Though the heliport threw in a very snotty, "And make sure it's not right before closing time."

My name is Rick ** and I was a member of Chase Bank for the past 20 years. I was brutally accused of a crime in which the defendants in which are employees of the Chase Bank (Located on Crenshaw & Vernon) viciously accused me of (Groping an Employee of that branch). The situation began on August 10, 2017 as I was making a routine deposit into my bank account using the ATM machine located inside the entry lobby. I then decided to get some information about starting a second chance account for one of my friends and colleague based on their need to have a functional bank account needed before signing up for a modeling agency. I was greeted by one of the bank personnel after signing in at the front of the bank lobby. After going into the cubicle of this bank employee I began asking general questions about this second chance opportunity for my friend to start her account.

Chase is one of the worse banks to do business with. All they're interested in is your HIGH balances and how much they are going to make off of you, while they rip you off slowly. I was notified of a low balance, and made a deposit within 24 hours, they charged whopping $34 overdraft fee for being overdrawn $15, even though I had made the deposit. Well because they charged this incredible fee, this put my balance down again, and as I was notified of a low balance, and made a deposit to correct this, but no, Chase was not happy they felt the need to charge me more. If being a loyal customer gets you this, then I will move along to another banking institution. I was with Chase when they were Bank One and continued on when Chase merged with them. I have been with them over 20 years. This may be ending soon however. I am considering changing banks. Does anyone have a bank they trust and recommend?

Chase double paid my taxes - told me I have to wait up to 90 days. They made a payment on a mortgage that was paid off. Their 1% cash back program is void if you sell your home even a day before the anniversary date and get a new mortgage with them. They made a payment on a "STOPPED PAYMENT" account. In my opinion Horrible customer service... Do not get your mortgage with them. You will have headaches for months! I am going to refinance asap!!!

I have been a customer of Chase for over 10 years. I recently found that they have been stealing money from my account. I have a Premiere Checking account. When I opened it there were no fees assessed and there it came with free checks. When they overdrew my account today, I found that they have been taking a $20 fee from my account without asking me or informing me properly! They now want me to change accounts when my terms should be grandfathered in. This is ridiculous! I am considering causing a big stink about this. I am sincerely hoping complaining here in hopes that my issues are finally taken care of.

The bank shut my account without giving me any reason after I made a cash deposit at branch. They said my account was good then a few hours go by then they closed it down without any reason. Chase needs to close down all locations and go away for good. They suck. They love taking money from people. Whoever invented Chase and owns it does not do a good job at all with his Business. His employees suck. That whole company sucks. The CEO of that company dont do anything Either. GOODBYE CHASE. THANKS FOR NOTHING.

Any time I have went to the bank everyone is always helpful, not the same at BofA! That is why I am with Chase!!! Great move on my part!!! Happy with the atmosphere at Chase!!!

They support disabled veterans, I found this bank to be professional and courteous staff. Several ATM MACHINES INSIDE AND OUTSIDE. Chase Bank has several branches in the Dallas tri state areas. Express checking, and the branches can also order foreign currency in 24 hours.

The last time I refinanced Chase was not available. Was bummed. However, if I had to refi again, I would consider them if their rates were competitive and low.

While Chase offers services needed, great Customer Service and readily available online information/services, the company does not protect customers as well as they should. More than once, my account was compromised and possibly hacked. Chase has in the past, wrongly charged my account fees and have had to reverse the charges. With all written, I will Only bank with Chase. I trust Chase more than I can trust other banks.

I feel that although Chase is better than some of their competitors. But when faced with a computer problem or other of the ordinary they just make answers up. Very professional and maybe illegal.

Customer service is farmed out overseas so you can't understand what they're saying and it is obvious that they don't know a thing about their offering. They're reading off a script and it is incredibly frustrating. Tried to set up a car payment recurring autopay and Chase doesn't let you complete the entire process because if the last payment is different than all the others (which it typically is with ANY TYPE OF LOAN, CAR, HOME ETC.) it won't let you! So they tell you that you have to remember to come back in at the end of your payment cycle (3 years from now!) and remember to change that last payment to the correct amount! Ludicrous!

Solid bank that you can depend on. I have been with this bank for 35 years. Checking is free if you keep a certain limit and they offer other services for investing.

I have been banking at Chase for over 7 yrs. I never had a problem. If I needed to resolve a banking issue the Customer service is always Great and Helpful in solving the matter.

In general the services are OK and accessible, however I do a weekly transfer to my wife's checking account and it takes 48 hours to be processed. I hate to see the funds deducted from my account one day and not seeing any activity on the receiving bank for two days until suddenly it shows. When I do this with a check it only takes 24 hours, when I do this with cash through ATM it takes the 15 minutes I drive from one ATM to the other. I believe these 48 hours of my money on limbo is the most annoying thing I have experienced with Chase.

My relation to Chase is limited to having two no-problem accounts, receiving all my pensions and paying my bills and using their debit card for all purchases. They have sent me multiple security inquiries and resolved very well a little robbery, but I do not apply for loans of any kind. I check their app daily and I am pleased. Their employees have always been very polite in person or by phone.

I have credit cards with Chase Bank and had one that had fraudulent charges for 855.00. Two tickets to Jamaica. My concern was that this spending was uncharacteristic for that particular charge card since it was used for farm purchases. It is not that I was charged for it but it simply seemed that Chase did not recognize the stress that fraudulent charges created on an individual.

Chase sends me an overwhelming number of offers for no interest balance transfer but when I decide to take advantage of the offers, oops that is not available at this time. No option for exception even though I have excellent credit rating and payment history. Very frustrating.

Chase Executives do not care about their customers. They refuse to charge back a charge that was fraudulent and I had to get the services of a consumer agency to get my money back. Chase refused the charge back to the bitter end, protecting the merchant I proved to be fraudulent.

What I like about Chase the most is the financial services. They have services to fit everyone needs as well as income. Additionally their online service is easy to understand and navigate. The security is adequate for online activities. However for credit card security there's another bank who is very vigilant about credit card security.

I have been with Chase for a year. A few months ago I stopped my direct deposit and now am getting charged 12 bucks a month for service charges. Do not like this and might change banks soon.

I have been a Chase customer since they were American Fletcher National Bank, which evolved into Bank One, and eventually Chase. I have had the account in question for 20 years. I recently discovered that a fraudulent company -- VOIP -- had been performing automatic deductions from my account using a name that I have never legally used and an address that I had not lived at in over 6 years. I filed a claim with Chase, as over $500 had been deducted from my account over time. When I pointed out that the company was fraudulent you cannot get an answer during business hours, nor contact them through their website -- and that the information they used was incorrect, as well as the authorization on the bottom of the ACH (that my approval had been sought on whatever day of that month), Chase had me close my account out, but denied my claim.

They're friendly and the bank itself helps people like me who are trying to avoid fees. I was over drawn due to small purchases, didn't realize they have taken a fee of $35 for all five transactions, went into the branch, branch officer helped me return all my fees.

I have had no problems with this bank as of yet but worry constantly about the security of my accounts due to the constant news of hacking. Chase has performed very good so far and I’m happy with the online ability to pay bills. Has been a wonder to me and the ability to deposit my checks online has been nice too.

Have numerous Chase "products". Their credit card is NOT competitive at all - even with exceptional credit score and high $$$ in checking, savings and CDs. They have taken all tellers out of banks. I've moved more and more $ to my credit union accounts, where they actually provide some service; and have better rates.

Awesome, amazing customer service safety account take carefully my acct. Thanks. My bank is truly and safe financial institution with a good record and experienced. I recommended to people and friends.

I opened my acct in Colorado but we moved out of state and I will not change banks. They do not have Chase where we live but I still deposit my checks and use their bill pay services on my phone. Always very helpful when I call and never one problem! Also, their fraud team is exceptional!

I've been banking with Chase for about 10 years. Their branches the numerous, the customer service is 99% grade they were employees are extremely helpful and their products are good. However their fraud prevention leaves something to be desired in that if there is excessive activity on your account, rather than getting in touch with you via phone immediately, they either send an email or don't contact you at all.

Well, I am very happy with Chase Morgan Stanley. I feel they are accurate and reliable. I really like the ATMs in Kings Plaza because they are very modernized, and when I deposit a check it usually clears right away or give you the date when funds will be available. The people who work at Chase in Kings Plaza are very nice and the representative on the phone are also very polite and accurate.

Efficient, courteous, always available 24 hours per day. In person real exchange sees your interests are protected, is forgiving officers go to great lengths to see that exceptional service is given to you.

The company has a very caring organization. The staff and its services are setup so that the consumer always come out on top. Offering an online app that is user-friendly, even for the most challenged technological person... you can access your account from anywhere and feel safe doing so.

I have two banks I have accounts. The first bank -Bank of the West - I have had an account for over 30 years, but have never assisted me when I needed them. I've stayed with them so long maybe out of convenience...direct deposit and automatic withdrawal accounts, etc. However, Chase, who I have had an account for two years, has always gone out of their way to help me...military discounts, parent-children combo account assistance and business account to name a few. Finally, their customer service has been second to none.

Every time I go there I get amazing customer service. There's no words to describe Federal Way Branch. The manager Many is outstanding. Everybody does very wonderful job.

Outstanding service. Knowledgeable employees. Strong selling approach. If I have a routine transaction, I will absolutely get a sales pitch to the point that I try to avoid interaction with Chase Bank's employees.

I do not have a problem with my bank, they are very friendly and very helpful. They help me both on the phone and in person. I am hoping to even open a savings account for my grandson in the next 6 months.

Chase has successfully combined the muscle of a big bank with the phenomenal customer service of your local credit union. Their online banking features are uniquely geared to the consumer with convenience and security as their top priorities. I only have to step inside a branch about once a year. How fantastic is that?

Banking with Chase from 2008, closed accounts recently. Chase fraud department paid a claim I believe was fraudulent. Fraud agent told me if I returned the product and provided the tracking number I would not be charged, I agreed to do this. The offer was: free trial sample, only pay shipping. I called the company during the free trial period and canceled the account, and was told no additional charges would be made. Called Chase fraud department back to confirm that returning the product would close the claim the company claimed was legit. Chase told me "No the charge was legit" and they charged me. After banking with Chase for almost 10 years with no problems and a good relationship with local bank representatives this is how they protect you.