Chase Bank Reviews

After a three and a half hour vacation ruining odyssey, I discovered, thanks to Chase online, just how bad is our banking system! Armed with my smartphone I attempted to rectify the problem. When I talked to supervisor at the end, I was told "You can't enroll online from smartphone". I answered "This is 2019. You can't be serious." But oh yes, yes they can be very serious. The final nails in banking system are being hammered in by crypto. Guess what? I can do crypto on my phone and transfer money seamlessly to anywhere in the world on my cell phone! Hundreds of thousands of dollars if I want.

I am closing my bank account with you. My card was stolen and was hung up on twice. Very very rude. Will never bank with Chase again. The customer service was that of a Taco Bell in a ghetto. Very displeased.

Chase Bank in Huber Heights Ohio is the most unprofessional bank branch I’ve ever had the displeasure of belonging to! They received and stole a $1400 Direct Deposit of mine, without any communication with me, much less an EFT Rejection or return, that was deposited into an account that had been closed for over 2 weeks! That’s theft... Don’t trust Chase!

After making an online payment through Zelle, something I do several times per month, Chase has locked me out of my account. Not only that, they refuse to allow me access until I visit a Chase bank. Of course I'm traveling and there's no Chase banks anywhere. I asked for any way to confirm my identity and someone in India said that based on what's written in front of them, there's no option. Wow, what a piece of ** way to deal with their customers. I have about 10 accounts with Chase (mostly business) and I'm so upset to be treated this way, especially for a legitimate payment. I would never recommend Chase to anyone and I'm looking at moving all my accounts anywhere else.

I am a long standing customer with JP Morgan Chase and hold several accounts with them; recently while on my account online, had an offer to apply to a pre-qualified offer for the Sapphire Preferred Card offering 70,000 Points when you applied if you would reach $4,000 in charges within 3 months, which I doubled that amount in 3 weeks. I am always a proactive individual and I took Screenshot of the offer proactively because I don't always trust how some merchants use marketing to increase their business, and that is exactly what has happened with Chase.

I've been banking with Chase for 10 years. Over the past 2 years I've been experiencing periodical unauthorized withdrawals from my checking and saving accounts. Each time the card has been in my possession. With my most recent unauthorized withdrawal on 7/13/19, Chase representatives have told me to get a faxed report from my cellphone carrier of my location at the exact time and date. T-Mobile or Apple does not keep records of the location of my phone (stated by representatives from T-Mobile and Apple). So this is RIDICULOUS. Why must I continue to have this issue over and over again. Having to deal with discontinuing cards and receiving new ones every few months. I AM SO UPSET WITH CHASE. 10 years and being a customer and a victim to this fraud, CHASE WILL NOT HELP ME FURTHER.

In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 number, Nattalie ** showed me true customer service at my local branch. She listened, empathized, and did her absolute best to help solve my issue. I can’t thank her enough for connecting with me, truly listening and acknowledging me, and keeping my faith in Chase. I have been there since 1993 when it was Bank One, and because of Nattalie, I will continue my loyalty.

We got a stroller from Bed Bath and Beyond, the next day we decided the stroller wasn't what we needed and we went to take it back (all brand new, not used at all, with tags but no box). I've returned items to them before without a box and never had an issue. They would not take it back. We decide to contact the credit card and start a dispute.

Chase was number one about 10 years ago reason I joined them. But it seems like their executive offices can careless about their customers now. I have a 835 credit score, had $250k in my chase accounts, owned outright 4 properties to net to over 2 mill. No debt at all! I own all my Benz cars outright. Chase denied me their lousy United Airlines Credit card. (Too bad for United cause I will fly AA for the free bags since CitiBank allows me their AA credit card).

I opened up a business checking account in January and it has never actually worked. Not at the ATM, not online, not in the store. Also, the name and legal entity on the card were grossly inaccurate. After several failed attempts to correct my debit card through multiple channels (calling customer service, calling the branch, going into the branch) I was issued the same incorrect debit card. AGAIN. When I call customer service, they tell me I have to go back in to the branch to get a corrected card issued, even though that's the very reason I went in just two weeks ago. My online banking reflects all the accurate information, why my card can't be fixed to matched – and actually work – is beyond me. I will never use a Chase product again. AmEx, Suntrust, Capital One + Wells Fargo have all been incredible to work with, truly did not expect this level of awful from Chase. Lesson learned.

Their ATM somehow destroyed our cashier's check and they will do nothing about it. They take no responsibility and tell us to go purchase an indemnity bond. I have never seen anything like this. Worst customer service I have ever received and you can't understand the customer service agents.

Every time I order something important online and would use my Chase account, it would always reject my purchase even though it has cash in it. I understand that they have special precautions but it's not very user friendly especially when you need to buy things in a time constraint situation. Another thing, I had reset my phone and every app was like new. When I tried logging in on the app and asked for a verification code in which I entered (I'm very sure I entered it right), it keeps on getting me a rejection saying that the password or code is wrong. This app and card are really inconvenient to use. Not to mention when I called the customer service, the guy who assist me cut off the call when he can no longer resolve my problem. Personally, I think banking with Chase is a very wrong decision.

NO. Absolutely not. I've had an account with Chase for over 11 years and I'm finally fed up with them and closing it. They've started charging overdraft fees out of nowhere. If you sometimes overdrafts your account but you head to the ATM and pay it before an fee occurs, you've satisfied that balance right? Wrong! According to Chase representatives their systems takes time to update and even though the account has a positive balance, they still overdraft for a $35 fee and it's not a one time fee. It's a reoccurring fee. Yes you get charged daily!!! For the same charge. I'm switching! Chase is flat out stealing from their customers and the representatives are clueless as to how to solve the problem. They just keep reading whatever script they rehearsed at the time of training for hire to deal with you and it's annoying and frustrating.

I’m a disabled veteran in a wheelchair and Chase Bank closed my accounts telling me that I would have my money 10 business days. It is now day 20 and I haven’t had any money to buy my medical prescriptions and pain medicine. I also haven’t had any money to eat. I still haven’t received anything from Chase Bank in the mail.

I had a mortgage with Chase and they pulled some sort of scheme and lied and told me to hold a month's payment while refinancing, it was a trick. They were caught and sued for which I nearly lost my home. I thought they would have changed as a result of loss. They are worse and very difficult. Do not do business with JP Morgan, Chase or any of its subsidiaries. They are unethical and dangerous in all their banking practices.

Today my husband sent funds to my checking account through Zelle. Normally the money comes through immediately (Real Time). Today the money was sent and it went to review. When I called customer service they were unable to tell me why. It was not a large amount of money. He stated that it would be in my account in a reasonable amount of time but was unable to tell me what a reasonable amount of time is. I am very confused and disappointed in the lack of knowledge by their rep for the product that they provide. This money is now in limbo. It is not in my account nor his.

My neighbor and I visited the Chase Consumer Bank at 2828 Broadway Street in Pearland, Texas. We were told to sign in, so we did. Another customer came in the door and signed in but the gentleman told me they had a 2:00 p.m. appointment so they were first. At exactly 2:00 p.m. the lady we spoke to came over and said these people have a 2:00 pm appointment, this should not take long. My neighbor and I patiently waited and watched the banking lines get longer and longer, 2 cashiers, however, the one line showed she was busy please use the other teller, henceforth a long line. ** came over to see what we needed and told us it would only be 10 minutes.

I have been dealing with a compromised bank account situation for two full weeks as of today. I have spoken with various representatives ranging from the telephone bank to that of the executive. Their response is the card and pin were deemed as valid. As I expressed to the representatives a thief does not care about the card chip identification nor figuring the pattern for the pin. His or her accomplishment is getting what they are after. I do not feel the decision was a fair one at all.

This morning I went to my local Chase branch in Phoenix, AZ. 7th St and Camelback. I was intending on cashing 4 checks from the IRS. I drove through the drive thru. Teller comes on and says there is some kind of problem. I told her, "ok. I will come inside." Once inside I'm told one check cashed and there was a fatal error. I had no idea what she was talking about. None of the 3 employees could help me understand. No one had a name tag on. They were terrible at communicating. They told me to leave. They were calling the police. I was just amazed.

Chase bank has the worst customer service ever, and I am almost sure that they leak customers personal information too. I haven't even gottn a card in the mail yet and my account information has already been stolen. To make matters worse they won't open my account back up unless I drive 300 miles to a branch location with a half a tank of gas. Officially stranded here in the middle of Vermont about to lose my job.

I have banked with Chase since starting my non-profit organization. Once we grew to a size to have an active board of directors and sizable donation base we needed to hire a CFO and follow dual control policies on transactions. This online function failed time after time and we were not getting notifications from Chase about pending transactions. One of the first things that Chase did was block the sub account of my new CFO over what they considered a suspicious transaction. This virtually shut down our financial operation until I had to personally go to a Chase branch only to find out that I was powerless as Chairman of the Board, Founder and signatory, could not reactivate my CFO's sub account profile. He lives in another state with no branches of Chase nearby.

We are longtime loyal customers, but we are moving our funds into our credit union after speaking with managers in the Chase Bank customer service department regarding overdraft fees and their text alert service that was not sending timely alerts. Their customer service team provided conflicting information and would not honor reversing overdraft fees when the Chase Bank text alert system was not working properly. They could only escalate the situation to the Senior Manager. We requested a Director or Senior VP, but they said they could only forward us to another "Senior Manager" but because he no longer accepts phone calls, that he would submit a request to be called in 2 to 3 business days. The Chase Bank customer service is unacceptable.

I just opened an account with Chase two weeks ago. I received my debit card only to be told when I go to activate it that my account is closed. I was told to go into the branch and verify my identity. Did that. Reopened another account until today about 10 minutes ago to log into my account and it’s locked.. What??? Call them and they closed my account and tell me they can’t disclose why they closed. Terrible bank!! Don’t bank with them. Why approve people and then close their account in one day...really. I ordered my debit card and money transferred into my account. SICKENING!!! STAY AWAY!!!

I’m a member of the US Armed Forces and I wanted to check out what kind of offer Chase had for Military members and family. So I decided to call and see, when I called the lady picked up the phone and the conversation began. I asked her about benefits for military members and I asked her what were the quals for being able to open up a checking under my veteran status, I also mentioned that I was discharged meaning I left the Navy in 2009. She said that she would check on it.

DO NOT BANK WITH CHASE. I was suppose to receive a check from my company but because of the holiday there was a delay. Chase had the nerve to hit me with 3 insufficient fund fees during the weekend knowing that people will have checks are delayed because of the federal holiday. Yet they still had insufficient fund fees given out during the weekend. Once again, DO NOT BANK WITH CHASE. Go to Capital One, TD Bank, Bank of America or somewhere else. Chase will rob you for your money. DO NOT BANK WITH CHASE.

Not able to access my tuition reimbursement. I opened a new account and since I work odd hours as a security guard, I thought the mobile deposit was a good option. Chase decided to close my account without any good reason. I was going to use this account as a savings account to finally save some money. I do not agree with them accepting me as a customer and rejecting me in three days. I would not recommend this bank to anyone. It should be my right to have access to my account and to be told prior if my credit history is questionable. The representative was rude as well.

CHASE BANK MAKE ME LOSE $3000.000 FOR SOMETHING THAT I DON'T NEED!!! I was promised from Chase customer service representatives in the DISPUTE DEPARTMENT!!! to take care of my problem and I have called them more than five or six times to make sure they took care of my problem and everything was done right and I have faxed them all the documents they needs from me to support my case & they promise the customer with something & they will take care of your case but they do something different!!!!

Don’t bank Chase!!! Today I am leaving Chase Bank for good!!! This bank is the worst bank out there. Someone stole my card and used it. My wife and I both called to report it stolen. They reversed the charges until today. Because we both called and somehow said that the card was in my possession that they are taking the money back!!! BS!!! Review the cameras or whatever. It is the bank should do to do a proper investigation. Normally I wouldn’t fight but we did not do these certain charges. I want my money back and someone to get arrested! They won’t do anything!!! You’ll lose your money folks!!! Worst bank in America!!!

I have had Chase Bank for a many years. Never had a problem until today. I’m extremely upset with the customer service and the lack of help I received from this bank today. My account had unfortunately went into the negatives while my paycheck was being processed which I told from Chase I didn’t have to worry about a late charge. Well they charge my account multiple times in the same day and refused to reverse the charges. That money is not the banks to take and should be reimbursed. They did not want to help me in any way and now I will be canceling my account due to the lack to help and support from this bank.

I recently opened a credit line with Chase. Credit is in good standing for my business. Like every bank Chase did hard pull. I then continued reading info on another card they offer. Thought it was a better fit as the actual business card for equipment etc. and I would use card A for employee expenses, etc. Everything was fine. They did a second credit pull for second card. Ok that’s normal. The first time I used card A for 2 company computers my accounts were froze. No explanation, no nothing. Even paid half the balance next day without knowing the cards were both frozen. Don’t know what will happen with this financial review but I’ve had a Capital One personal card for years high limit. I use and pay regularly. Never had a problem with them at all. I feel as though why even do hard credit check is on the first transaction they put your account under review for possible closure.

This is literally the worst bank I’ve ever dealt with. Their policies on customer deposits are absolutely ridiculous, highly unprofessional, and questionable at best. Whatever problems they have with fraud has created a system that punishes its customers and does not allow them to access their own money without several calls that take up hours of time followed by several days of waiting for access to funds.

My mother passed away 3 months away and Chase couldn't have screwed it up more. My dad and I couldn't figure out how to log in to check what she owed and pay it, so we called Chase. My mom had a business account and 2 personal accounts. Without asking us, Chase immediately cancelled both personal accounts, leaving just the business account. They kept us on the phone forever and asked for a ton of paperwork including when the obit was dated (there was none) -I guess they worry about fraud more than their customers' experience with them.

Two employees Crystal and Kathy, in this fraud dept were rude, nasty, repeated statements that were irrelevant and refused to answer direct questions about why my account was frozen. The treatment I have received today in the 3 hours on the phone with Chase bank is abominable! There were more than sufficient funds in my account to cover two small purchases. But Chase did not cover them because a new check was deposited into my account -- although those purchases were covered by the cash in my account. I suspect that I am being profiled as a ** female and thus causing Chase to hold all of my money and possibly close my account (which is in good standing) when they clearly knew my purchases could be covered and they had no risks in paying for my grocery and gas tank purchases!

Chase Bank's customer service representatives are completely uneducated about the banks products and services. I stopped payment on a check and called three times to confirm everything was OK. They all told me that the funds would be re-issued to my account in 2 to 5 business days. After the fourth call, with subsequent transfers to multiple departments, I was told that the bank made a mistake, the money wouldn't be available for ANOTHER 2 to 5 business days and there was nothing they could do to help me or fix their mistake. They also don't have a clue how to explain the payment process for the Chase Freedom credit card in order that no interest fees are incurred by their customers. The end result was that I canceled the account. Buyer beware.

I had a fraudulent charge put on my account Thursday night which put me in a negative balance in my account which resulted in me not being able to get gas to go to work. I called Friday morning, did a claim and was told 12 hours till it would be fixed. I couldn't go to work Friday so Saturday again trying to go to work and still no money. I call again and get told Monday now due to the weekend. That meant 3 days no work, by now my employer is beyond upset. On Monday 5am I get up for work and still not fixed. I call, get escalated to a supervisor and told I have to wait till it’s not pending 1 to 2 business days. That’s almost a week and I can't access my gas money. I explain that I have to go to work and ask to speak to a supervisor above her and I’m told 1 to 2 days to get a call back from a manager and to get over it. I call my boss and she fires me for not showing up to work 4 days now all because Chase is withholding my money in a fraud charge.

I have no complaints about this bank's service (aside from my home town refusing to allow them to do business here) except when it comes to asking questions to customer service regarding mobile deposits. Since it is a pain in the neck to drive 20 miles out of my way for a cash deposit, I inquired (several times) about depositing banks cashiers checks and money orders.

Have been on the phone for hours for the past few days trying to ask a question about my a travel booking I’ve had for months now. Transferred to millions of people, nobody knows how to assist me, hours and hours on hold, have been hung up on and not called back multiple times. Will have to cancel a flight as a result of their complete and utter incompetence. Will be canceling all of my Chase accounts.

Dalton was the best customer service rep. I have ever experienced.He had a smile in his voice. He made me feel as if he would take care of all my anxiety concerning my account. He did exactly that. He made me want to call everyone and tell them to switch to Chase bank because they actually care. After the exchange I asked to speak to his supervisor. His name was Damion. He told me this was the second praise he received that day concerning Dalton in Arizona. I found the manager, Damion to be just as pleasant as Dalton was. I persisted to ask for his supervisor. When I was informed he was not there I made up my mind to write this review.

I have been with Chase Bank when they were Washington Mutual (a long time). I have always had a great experience and have referred several people. However, my last two encounters with the customer service (800 number) has been horrible. Most recent I called today to inquire on a online payment that I purchased Monday. Now my experience Monday evening was great, the representative Kendra was helpful when I explained my situation (including the fact that the purchase was made online with a debit card). She ensured me the stop payment was successful, that my account would be charged $30, etc. She further informed me that my refund should hit as soon as Tuesday. I called back today Wednesday June 19, and had the unfortunate pleasure of speaking with Janice. I explained the entire situation again and wanted to check in an ETA for my refund.

Chase Bank does not give a care about my financial hardship and forced me to make a settlement and my FICO score has decreased because of this. I've learned my lesson with Chase, JMorgan's mission and value are failure to meet the needs of customers, undoubtedly. Chase CEO and employees, your organization will be in a deep trouble if you keep this doing and does not offer the assistance such as interest low rate and help the needs of clients. I left Chase for GOOD! Chase is one of dirty businesses. I highly recommend Discover card. If anyone has a hard time with Chase, application for the Discover Card, they have an excellent service and always provide the customers' need and desire.

On Wednesday I sent in two checks to pay off my balance on my credit card (both in the same envelope with my statement stub). One was for 13.92, the other for 22,557.75. On Monday I saw that they had credited my account for 13.92 on the previous Friday, but still showed I owed $22,557.75. I called customer service because their policy stated that they would credit your account by 5pm the day they received your payment. The customer service supervisor said they did not receive my check for 22k, only the one for $13. When I told them that was impossible because they were in the same envelope, they said they must have gotten stuck together. I asked them to please go check and find the check for 22k. They said they couldn't because they shred the checks as soon as they post them (which they obviously didn't post the check for over 22,000 dollars I sent in!).

Setting up an online account has turned into a part time job. I simply want to change an external account. The online system will not let me add a new account. The help desk doesn’t listen and wants me to contact my external bank, even though I’m set up automaticity with them. Thanks for the runaround.... Time to refinance with a bank that is local and understanding.

I have been a Chase Bank personal and business customer for as long as I can remember. I transferred money using Zelle and it was flagged for fraud. I called the fraud department on Saturday and she made me verify all my information and then said, "You are good to go but your last transaction was cancelled so you will have to resend it" which I did which immediately relocked my account. I called back this time and talked to Mariz who informed me I have to wait till Monday to go to a branch to show 2 forms of ID. I stated I am a 24/7 business and I only bank with Chase and you can't hold my account hostage, I was then transferred to Judie who was as useless as a human being could be but then Jeffrey the supervisor took the prize. When he refuse to assist me hung up and played a recording asking a loyal business owner never to call back??? What??

I have been a customer at Chase for 16 years. I have recently experienced some financially difficulties and have been unable to pay the full balance on my credit card. In May I was able to pay some towards the balance but this month I am unable to pay anything towards the balance. Now mind you, I have already explained my situation to 4 CSR's. So, 5 days AFTER my payment was due for June, they reported a 1x30 on my credit, which dropped my score 48 points! To say I am livid is an understatement. Do not do business with this company. They are greedy and money hungry!

Don't recommend Chase. All they do is charge you overdraft fees. You check your bank balance and it will show you have money available and once you spend some of that all of a sudden you will have all these overdraft fees. That's how they make their money. I got charges 2 overdraft fees in the same week. It's ridiculous. I don't have a job to afford $70 just in fees. Will be switching banks soon.

He was very rude, accusing me of me committing fraud on my account, with my account was hacked many many many times and I kept calling and changing my password, changed my email, changing my username and kept getting hacked. Didn't want to do anything about it. Nothing and my account gets overdrawn under $111 and I got to be the one to pay for it. So until I pay for that I have to wait but I'm not going to pay for something that I didn't do or had no part of, and they should have caught it before it hit my account. I never even touched the money. They took the money back out and as they took the money out they overdrafted my account on their own. Happened twice in two days. They fix it the first time.

After 2 hours on the phone and speaking with over 12 people with foreign accents that could not be understood, I still could not get my account closed. I am a business owner and my reason for closing the account is due to the fact that Chase is greedy and taking money out of my account that was not authorized. If the $34 means so much to them - let them have it. But, they still will NOT close my account and it is certainly not worth all the time and aggravation. Don't let them get their hooks into you. I will never deal with Chase or Paymentech ever again.

Over 3 months ago I received a wire transfer for a little over $2000, and I had no clue where it came from. After speaking with my mother I assumed it was direct deposited refund check of some sort. I waited 2 months to spend any of it because I assumed if it was a mistake it would be taken out of my account within days or a week at the latest. As I was going home Friday evening I received a notification from my online banking that my balance was 0. I was alarmed, especially since I did not receive any notification from my bank of fraud. I called at least 5 different Chase phone numbers before actually getting through to anyone and 3 of the calls were "dropped". After being transferred to 3 different department they finally got me to the correct department that deals with wire/book transfers. They then informed me that the Wire Transfer was deposited into the wrong account and they drained my account to to balance out that transaction.

First, I opened my account online, only to receive the free 200.00 offer for keeping my account open for 6 months. My first check wasn't deposited directly. When I went into the branch to cash my check (which was from a Wells Fargo business account) I was advised that Chase would have to hold my check for a few days and could only give me 100.00 for then until the check cleared. I asked why they couldn't contact Wells Fargo to verify the funds were good. I was advised that they couldn't do that and that I would just have to wait. My wife took a picture of the check and deposited it into her Bank of Oklahoma account through a mobile deposit, without me even being on her account. Bank of Oklahoma verified the funds.

My bank ATM card hacked multiple times and it’s from Itunes all the time. I will call customer service and they will ask about what happen then send me a new ATM card, and today it happened again and this is my 4th ATM card. As usual, I called Chase customer service, same process.. but this time I went to the bank and spoke with one of the Representative, his name is Edson ** (Chase Branch, Oakhills Shopping Center in Bailey Rd, Pittsburg California), he was great and very helpful! He called someone from Chase regarding my claim report and asked all the questions I’m concerned about. He even pulled my bank history and gave me all the advice. He told me that it was all FRAUD. He took his time to help me out! Thank you Edson! I really appreciate your help!

I am on social security and went to Chase to pull out my paycheck for food and rent. They were not open yet so I used their ATM. I used my social security debit card. The ATM kept my money and printed out a slip telling me they could not dispense money at this time and it also had where they pulled my balance from my social security card. Now my card has no money on it so I went to the bank when they opened. They told me it's happened before and there is nothing they can do about it my social security bank has to fix it. I am a member of Chase bank but will not be for long. They also said they would not give my 3 dollar fee back for the atm that it was my card charging it, which social security says it is not. Now I have to wait for Social security card mails me a form I send it back and wait for money to go back on card. I get paid once a month and have no money to pay my rent or eat.

Chase stole money from me. I had 3,500 $ on my checking account after my direct deposit hit on Friday. I withdrew 600 that day so I could buy money orders for my bills. Later on that day I got a message from Chase saying my account has been canceled. I wasn't able to use online banking or nothing. They just closed it without a warning. Next day I went to the bank to see what happen. They told me they don't want to do business with me anymore. I was able to get 1100 out from my direct deposit. They told me that's all I have and they gave me a slip saying zero balance. The other money is not on there. It shows it was deposited but I don't know where it went.

At Chase's insistence I updated my mobile app that I have been using successfully with the same password for several years. After the update I was unable to get into the mobile app because it repeatedly said that I had the wrong password. When I called to report this problem I stated that I did not want to use the option of getting a new password because they required either SS# or account # be sent via email. The first rep was sympathetic but could not help me and passed me on to an “expert“. The expert offered neither sympathy nor any help that was useful. She said nothing about the app update possibly causing the problem. After our conversation I was very frustrated and decided that I would delete the mobile app and reinstall it. Sure enough my old password worked perfectly after I did this. I now have a suggestion for Chase: SOME OF YOUR “EXPERTS” NEED UPDATING THEMSELVES.

I made an error in trying to consolidate my bills. My credit rating was 7.4 and all bills paid. This company that was consolidating let my bills go in default where I thought they were going to help with interest I was accruing. Chase called. I pulled out of this company and got everything back on track with creditors costing me well over $2000. Then Chase rewards me for this by reviewing me when things were bad and closing my accounts. I'm pulling out. None of my other creditors knifed me in the back this way. Chase is too big. Don't care. Other banks want my business so out of here soon as can switch things over to another bank.

I just want to say that Chase is a horrible bank to deal with. Chase canceled my debit account as a new card was in route which was a 1 week wait. I was not able to release any funds because they sent out a check with my remaining funds without telling me ahead of time and of course I was not able to use my bank card if my entire account was canceled. The communication with this bank lacks tremendously. I also received a letter after the cancellation telling me to cancel any incoming deposits or to wire transfer funds to a new account. How can I transfer funds with a closed account? You CAN'T! I would have done that if I received a letter way before cancellation. I should have received the letter way before the cancellation because now I have an incoming deposit that I have to wait to receive because Chase canceled my account with bad timing and communication.

So over the course of 03/18 to present day I have had several transactions from the Virgin islands and Lagos Africa... See how that's a pretty big red flag.... These people deflected any statement and went back to, "You should read your statements more often". I understand my part of accountability but seriously they only took care of things within a 60 day time frame and constantly kept saying they are protected. Spoke to the claims, fraud, supervisors. All were useless saying the same thing. Part of your description as a company is fraud prevention. I didn't find this last year or even 6 months ago. Chase is hands down horrible. I will never recommend this institution.

I been fighting a dispute with Chase Bank for almost 9-10 months now. What happen: I got a bad service for my car from a merchant and he damaged it. What I did: called Chase to get the charged dropped. What they did: "We need evidence." What happened: over the course of 9-10 months - I gave them evidence 3- 4 separate times. At first they just wanted a letter from a mechanic saying the part was broken (got it but wasn't enough). Then they needed a real estimate (got it but it wasn't enough). Now they told me I need to repair the part and show them the receipt to show that the damage was actually real. (Got it paid 2000$ to get my car repaired and they even use that evidence.)

There is no fare to compare this bank with the others in my region because for the third time I submitted request to get credit card from Chase Bank but no response while they ask me to send my ID and SSN in order to verify my information then no response. On other hand I have two credit cards one from BOA and Discover and I have a good job.

I am a small business owner. I tried to make a bank transfer from my ONLINE ACCOUNT. One would expect these things to go through within a few hours. IT HAS TAKEN 3 DAYS AND IS STILL PENDING!!! WTF? The first time I made this same transfer I was asked for my user ID and Password to my other account by Chase bank. I reluctantly provided it and then changed it right away. I just lost an employee because I couldn't pay him due to the transfer pending. I could have traveled 4 hours one way to pull the cash out and hand deliver it BUT I INSTEAD RELIED ON THE ON-LINE BANKING that Chase recommended I use. What an ABSOLUTE nightmare!

I was a loyal Chase customer for 10+ years. I decided to do some business online and someone asked if they could pay me through Zelle. I told them I would accept a Zelle payment once they proved they were the account holder. A screenshot of their account with their name on it, a debit card picture, ID, something that verified they were the owner of the account. Zelle's TOS states the payment is permanent once they send it because it is sent from the account holder's account directly. The trade went perfect. Within a week, Chase froze my account. I called them and told them, the person sent a VIDEO of them logging into their account and showing me they did in fact, own the account. Chase refused to let me send the video, a link to the video on Google Drive or ANY proof that the person meant to send the money.

I had not received a replacement card in the mail for a card to soon expire. I called a week prior to expiring for a new card and was told my current card would work until the new card was activated. I had the service rep repeat this as I couldn’t afford a deactivated card since my family is moving this weekend. The card ended up being deactivated despite what was said and worse yet upon calling back I found that they couldn’t reactivate my current card and basically said sorry. Now I’ll go through the holiday weekend and moving without access to my account. I will no longer be banking with Chase.

I went into the Chase bank in Green Valley, AZ (210 West Continental) to set up an account. I wanted to set up my account and a linked account for my son. There were no people in the bank and several employees doing absolutely nothing yet I was told that they only had time to set up one account. On top of that they were rude about the whole situation.

We had two business accounts with Chase. They canceled our POS, credit cards, and accounts without warning or justification. They just sent a letter AFTER THE FACT, stating after serious consideration they decided to close our accounts. While our accounts were closed and waiting for the checks of the balance to arrive in the mail, we incurred many fees from our auto-pay accounts. I was told by Chase that we SHOULD have received a letter in advance, but no letters or any notification was given in advance. If you are doing business, avoid this unreliable and unethical bank. Too big to fail, but that does not prevent them from treating their customers like dirt.

This bank’s customer service is atrocious. Since the beginning of my account a couple years ago it's been issue after issue. Now it's become a weekly headache. First off I used their QuickPay feature and had asked prior to using it if there was any protection. The guy swore it was 100% guaranteed that It was just as safe as using PayPal. He said they would have the customer's back if anything fishy had happened. I went against the gut in my feeling and found out Chase is full of crap. I was scammed out of $300 and when I called Chase's numerous times they wouldn't help me at all. They wouldn't help after being told I was covered and safe sending someone money.

Firstly, they suckered me into opening an account with them, stating that if I received a monthly pension from the military I would be charged no wire transfer fees, and numerous other fees. At the time I really needed that as my brother was sending me money periodically just to make ends meet, and he would send 100, get charged 25 bucks on his end, and then Chase would take 25 bucks from what he sent me. Yes, it was a total lie. They still charged me for wire transfers, and when I called to complain they just BS'ed me.

My Mom passed away and the bank has all her wills trusts and I was even a POA and they have all that paperwork. I have been in and out of the branch bank at 534 W St Charles Road in Elmhurst with my mom and myself a lot. They know me. I gave them my ID and needed two past checking account statements and the branch manager denied my request even with all that paperwork verification.

I opened a new checking account. I specifically asked the woman who opened the acct for me about a 2000 check my mom sent me. She told me if go into the bank to deposit it then I could get 200 back and the next day the funds would be available. But when I went into deposit it, i was told that they would be holding it for 10 days. Yet the the branch manager could not explain to me why they would need to hold it for 10 days. In a world with enough technology that we can make a financial transaction across the planet with a click of a button, why would it take 10 days to verify if a check was good or not? And then i asked him what if i came in with a cashiers check. And he said they would hold that as well. A cashiers check! And he could not give me a reason. This seems to be extremely shady. I will be closing my acct before I ever even use it.

Stay away from Chase. Their debit cards stop working at an alarming rate. After my first card’s chip stopped working, I had to wait for a new one. That one stopped working within a month. The third card was not a charm. It also stopped working. Each time, I had to contact all merchants connected to these cards. Plus, their customer service has deteriorated. I was charged $8 for my daughter to cash a check for me. I’m elderly and cannot get out. I needed groceries and had no card. When I called the branch, the manager was out so spoke to a horrendous rep who wouldn’t let me talk as she kept talking over me. I’m now searching for a new bank that treats customers courteously and respectfully.

A couple of weeks ago, I needed to pay a bill. I have been out of the country for a while and won't be back until end of May. So I decided to pay this bill online, via wire transfer. I followed every instruction correctly - which involved 1) setting up a new payee and 2) setting up the wire transfer itself. At each step, the bank phone me (automated) with a confirmation code I needed to enter. Which is fine, I've done this before, no problem. Didn't appear to have any problem this time either.

1) Shared. Got to a website that appeared to be the State of Florida. 2) Wanted to do my car registration online. 3) Gave Credit Card. There was NO communication that I was buying anything. 4) No Investment. Zero information on any costs. 5) They Billed My Account - illegal! 6) Called Chase. They claim - if I gave my credit card - it is not FRAUD. 7) Therefore, they wouldn't help. 8) They Don't Understand. If there was no communication I was making an actual purchase - that is FRAUD. 9) Closing My Account Next Week!!! UNBELIEVABLE.

Chase Bank stole 30 yr disabled customer's unemployment funds. Chase Bank needs to be prosecuted. Unfortunately I have a disability And difficulty finding any help. I don't know what to do. I'm so angry. Is anyone out there a lawyer? I believe this is a Federal Crime.

Because I had had a previous Chase card and I had gotten rid of it over year ago. Chase when I applied for a different type of card had attempted to get me back for the card that had been deleted therefore had me called them up. When a new password could not be said up and a new account could not be shed up I called them and had them delete it. I had just received the card yesterday. I am was not able to use and I have now instructed them that I will not be paying the annual fee because we never had a relationship. They instructed me that I agreed to this and I told them that I would take make it my point to go and tell people how bad they were. Do not use this company. They are fairly useless.

Would not accept their own CC as proof as well as my military retired photo Id as proof of my ID to cash IRS refund. Have 3 accounts at this branch on Route 41 Estero FL. Discussion ensued not to their liking. On Monday after telling my side to branch management I was told, "I have to SUPPORT my staff, and I was NOT there. Sorry." Real management skills. I would have been satisfied with, "I will look into it." Also had to sign below the signature line at the insistence of the Manager on duty. Asked why if it was already signed and it is not required to deposit a check. I guess he was not aware Puerto Ricans do have jobs and pay taxes and are in most cases Honest.

I did a lot of research and found Chase to be highly rated/recommended. After having an issue at a previous bank with ID theft and never ending issues from that I felt it was time for a new bank. I started by trying to open an account online, but because of the fraud alert, I put on my credit report I was directed to go into a branch in person. I will say the wait was a little long, but I felt that was a good thing, busy and fully staffed = good bank, I thought. The staff was very nice and helpful. I couldn't have asked for better.

I have been a customer of Chase Bank for over 10 years. Everything is usually good and when fraudulent fees happen they are there to help. But today I checked my account and $600.00 had been taken out. I thought it was a thief or identity theft. But it was the bank. From a check I had deposited back in January and now it is May 3rd. They claimed it was hard to read. No phone call, nothing said to me, just took the money out of my account without notice. The only reason I noticed was that I randomly checked my account. Also they cannot put my deposited check back into my account, I have to get with the payee and have them write me a new check.

I have been with Chase 35 years. Loyal customer. Recently had someone take over my account by identity theft and drained my account. When trying to get help with this disaster, Chase would not help. They literally told me to get my own detective to investigate the matter. They would not return my money back. In the meantime, my child and I were evicted from our home. I'm a single mom, I have little resources. Keep in mind, this is a military account. Chase Bank is a criminal organization. I have lost all trust of this financial institution. They really are the lowest of low "bottom feeders".

I recently had a very unfavorable and sour experience with Chase Bank's Services. Here's the story: I wrote a check to a merchant from my Account #1. While the check was still in transit, I called Chase and asked to make a stop payment on March 9. I realized the Customer Care Agent made a mistake and put a stop payment on Account #2 because the amount got debited from the Account #1. I moved to California and I reached out to the Chase Branch location in Emeryville and found out that the Customer Care Agent made the stop payment on the wrong account.

Lost a lot of money thanks to Chase! I deposited a check and expected the bank to put it on hold until it cleared. The check was just under $2,000 which is a lot of money for me, a college student on a very tight budget! They advised it was on hold and the next day "released" the funds and made them available. I believed this meant the check was good, so I transferred money via the Zelle app on the Chase website. The very next day Chase sends me an email stating the check is fraudulent and took the funds from my account and they wont/cant reverse the Zelle transition either!

My father has an account with Chase and he set up a Zelle account to give me and my siblings money every month. For a year it worked until last month no money arrived in any of our accounts. When we called Zelle they said a cancel notice was sent from Chase Bank (Chase denied it and said it was a Zelle problem). Last month to the day my father who is 88 with terminal pancreatic cancer had to make his way to a Chase branch to get lied to in his face. Chase bank should be ashamed of itself and its behavior. After being at the Chase branch for over an hour Chase branch employee bold faced lied to my father and said the problem was fixed. Stay away from Chase, stay away from Zelle.

On 04/22/2019 after watching you at the governor's conference a checking account on 04/29/2019 at that time I deposited a $2000 check. The next morning Chase had put a 10 day hold on the check. I called Chase and was informed my account had a restriction that had been lifted and the check would be clear in my account the next morning. 2 hours later I was locked out of online banking. I called Chase. They said they closed my account. Asked why. No reason. I asked about the account I opened on the 22. They said it had been closed the day before. I asked why I wasn't notified. They had no answer. I asked about the deposit.

I opened a Chase checking account on 4/27/19. I explained to the banking officer that I had a previous account in 2011, but closed it because of numerous NSF Fees. I asked her to review my account to make sure I didn't owe anything and if I did I would pay it then. She assured me I didn't owe anything and allowed me to open the account. I received the debit card for the account on 4/29/19 and was surprised by how quickly I received it. I also received several e-mails and text messages regarding the account setup. I thought it was all good...

Identity was stolen beginning of April, my mail was forwarded to another state and the thieves went for it. On April 22, 2019 an account was opened at Chase in my name, which Chase would not disclose what type of account NOR what day the account what opened. “Thankfully” the USPS got my mail back after 3 weeks and a debit card showed up in my name and then an alert on my identity monitoring showed that Chase had not only approved a checking account in my name but a savings account in my name on 4/22/2019 after ChexSystems, the 3 credit bureaus, the FBI, the police, etc, all have: my name, address, SS, drivers license, etc, flagged and somehow Chase still managed to open an account in my name?

So I was working at my job after my tax refund comes in- next thing I know my account notification goes crazy- I'm missing 460$ out of my account. I have no debit card plus I was stupid busy- there was no way for me to take a break with 5 tables let alone use a ATM or whatever. I call Chase freeze my account, go in the next day, withdraw the rest so avoid further damages. Branch tells me it's a clear case of ID theft. 2 weeks later was informed my case was denied. What the actual **. So nice to know the victim of ID theft gets squat- yet the individual who takes my money gets away with it.

I made a domestic wire transfer via Chase for an amount of $19,000 on 04/24/2019 at around 1:30 am to Western Union (which would transfer the amount to elsewhere). For the transfer they were charging the fee of $25.00. Later I realized that I need to cancel the transaction. I called the customer care about the cancellation of this transaction at around 4 am. They said to call the wire transfer team, which is the separate team and the customer care cannot cancel the transaction. Fair enough. They told me that the wire transfer department open at 8:30 am EST. I requested if they could flag my transaction but the customer care people told me even they flag the transaction, wire transfer team cannot see it. So I waited for 8:30 am.

Tried to log in online, entered correct username and PW and screen pops up saying Chase needs to verify my id. Selected email prompt for a verification code and waited for response with temp PW code. No response and never received any temp code so couldn't log in. Tried the same process again, this time I chose to call Chase. Seemed simple enough, only needed to get a temp PW. Unfortunately, I had to talk to 13, THIRTEEN, CS agents before they would unlock my account and send a temp PW. Every CS said they couldn't verify my ID with their explanation being that the physical address I was giving them didn't match the address they had on record. WTH? Another address on my account? They wouldn't let me know what that other address was. I have no idea what or who would have placed a second address on my account, not to mention they refuse to understand they do not have the correct address.

I was laying down on my bed today super depressed when a Chase customer service staff with Staff ID ** called me just to check on how I was doing with my new account. I have been a Chase customer for more than 6 years. Not one day has any staff called. It is true the staff called to know the new account he opened was going. I say thank you to you for reaching out when you did and been my MVP customer service agent of all time.

I have had enough of Chase. In 2014 I have bounced a check. I took care of it immediately and made sure that I paid the balance. The bank closed my checking account and said they wanted to end the relationship. I reapplied in 2016. Three days later they close my bank account again. I just recently applied a few days ago again. They closed my bank account again stating they did not want to continue the relationship. What frustrates me about this is it was an innocent mistake I took care of immediately.

I applied for their promotional checking account offering $300 for opening a checking account, I opened the account on 3/5/2019. Received my debit and letter confirming my option for our overdraft protection on 3/12/2019. All be email as I requested all documents, statements by email as I like to save paper. So, I did everything that I was required to do, to get the $300 promotion and needed to make sure it stayed opened with no negative balance, no problem! Then on 3/13/2019 I received a letter in the regular mail from Chase dated 3/6/2018 saying they will be closing my account (I have USPS informed delivery, which you get an email showing you the mail you will receive that day from the post office). It was and the USPS informed email I received that day as well.

I am retired currently living in Sydney Australia after working 45 years in US. I had several meetings with Chase Bank before moving to Australia and received 100% assurance that my online account would not be blocked as I had previously experienced twice before while I was on business trips to Europe and Asia. Well, my online account has been blocked now and I am facing a nightmare situation here. I've spent over (5) hours with Chase representatives in Philippines unsuccessfully trying to resolve the issue.

Hate Chase. Probably will change banks soon. The employees won’t help. They just take your money whether you have it or not. They also add 34 dollars for insufficient funds after they take the little money you have in the bank.

I'm not sure when this company decided to start hiring from the welfare line, but the ** on the phone have no respect for customers. I am so sick of asking for things to be done that I've had done before and having them talk to me like I'm an idiot because "they don't do that". Well guess what? A more competent employee did it for me last time, so I know that's a lie. I can't even get transferred to their superior because they are so chicken headed and stubborn, they have to put their foot down and keep me from getting any service. THAT IS NOT HOW CUSTOMER SERVICE WORKS!!!! Please hire more employees who are courteous, humble, and willing to do their job because I can guarantee what you have now is losing your business.

They won’t modify my mortgage after nasty divorce and I work!! They took 12 billion in bailouts from me and other taxpayers and refuse to modify me cause I don’t make 109k a year. Cheaters, their old money is used for lawyers to get you out of home. They go back 9 years on me, but what about them????

Wanted a simple thing: open a new basic account. Was attended by a young bully man with very bad manners. Asked me if I was opening an account with $250,000. And did not want to open it for me. He is the person in the first office on the left when you enter the branch in Westfield Century City Beverly Hills. I went from there to Bank of America and staff were 10/10. I am relieved I did not work with Chase Bank.

Went in to deposit cash for my business through the ATM. The cash got stuck so I was told to call and file a claim. When I called, Chase rep asked how much I thought I deposited and I didn't have the total with me so I told her approx $1000. Chase did a temporary deposit in my account for $1000. When I came home, I calculated it to be $1280. I kept calling to check on the status of the claim and told them it was actually $1280 and they said the claims team will get all of that resolved once they finish their investigation.

I went to deposit my check today at Chase after switching to them recently. I have no money in my checking account and this was a large check that I had worked two weeks for. The bank teller informed me that there was a random hold placed on my check, and it most likely would not go in for two days. They told me I was also unable to cash my check. This was the 2nd check from the new company I work for that I've deposited.

I am a local business owner in Santa Barbara California. My company chose to go with Chase Bank for their merchant services and for the fact that I have a relationship with the bankers here locally. We were told next day funding which was the reason we chose Chase over the other merchant providers. However, not the best rate from Chase but we chose Chase anyways. Come to find out "next day funding" was a lie. Chase will hold a merchant deposit for an undisclosed amount of time and they will call this a review from their "RISK DEPT".

I went to the Chase branch office near my house to close a savings account but was told that I could not withdraw my money or close the account because my account information in the Chase system was not complete or correctly stored and there was no way to withdraw the money until the issue is fixed. The savings account was opened in 2000 with another bank which Chase acquired after year 2000. The issue could be caused by incomplete or incorrect migration of my account information from one computing system to the Chase computing system. This is an issue/error created by Chase but I, as a customer, had to make two trips to the branch office and spent close to two hours to resolve the issue by providing detailed personal information.

If I could give a negative 5 stars I would. As a Chase customer for over 5 years, I had ASSUMED that the bank was protecting my money. This, unfortunately, was not the case. In January I noticed that MANY unauthorized debits had come out of my savings account. Silly me to think that a savings account was more secure than a checking account since there was no debit card attached to it. Upon realizing this, I immediately call the fraud department. Since this was a Sunday AM, I end up speaking with a representative in Asia with less than perfect English. I explained my find and was asked when the first suspicious activity took place. I initially stated that it appeared to be in Nov. but then noticed a small ($4.31) debit in June. Through her broken English she said "only 60 days" over and over. After trying to understand what she was saying, I finally gave up, asking to speak to a rep. in the US.

On April 5th, 2019 I logged into my account to check my account balance. I was shocked to find that I was overdrawn by approximately $414. I quickly scanned my transactions and saw that a check belonging to a business in California had been posted to my account. Their account number was just one number off from mine. The check was in the amount of $821, so this was no small error. And because I was now overdrawn, an insufficient funds fee in the amount of $34 was assessed to my account....for an error that I didn't make.

Back in January I purchased an expensive computer part with my Chase credit card. The part was fraudulent and a dud. I contacted the merchant and was made to jump through hoops and run in circles before being told pretty much "screw you". I then disputed the transaction with Chase. After jumping through more hoops and giving more information Chase declared the transaction valid because I did not attempt a return. I DID attempt a return and have sent multiple messages to the merchant and was again given the runaround. After also giving this information to Chase, dispute was reopened and again declared valid for no reason.

I'm not even a Chase Bank consumer (and I never will be) but my ex that owes me 2K went to send it to me from Chase QuickPay Zelle and it's still in the pending status. I've used Zelle for awhile now... So I don't know what is going on with the transfer. But I have a seriously ill animal that I needed the money for an exotic vet because he's a guinea pig and I don't have the money now thanks to Chase's delay with the Zelle app... It's supposed to be instant. If my guinea pig dies I will be filing a complaint with the BBB against Chase and they can pay for the medical bills and euthanization of my pet... You guys are an asinine bank...

A Cincinnati branch of Chase bank accepted a check that was fraudulent upon its face and forged with my name against my Oregon account for $1380 with No indication of ID for payee. No remedy provided.

I transferred $20,534.49 from a trust account in Chase to another dollar account in Canada. The instruction was it will be a dollar to dollar transfer. When the recipient received the money, it's only $19,482.94, a 1,051.55 difference. The recipient banks confirmed that when Chase initiated the transfer, it goes first to an intermediary bank, in this case CIBC, who will covert the $ into CAD and then remit to the final bank, who will then convert the CAD to US $ to be deposited to the dollar account. Since this is a $ to $ transfer, I don't understand the conversion. When I called the number provided by the local Chase bank to file a complaint, the person on the line told me that Chase cannot do anything about it and they cannot send me back the Forex difference. She said that they can only waive all these charges if I have $250K in the bank.

I called to get the expiration date on my card. They will not give ANY information on the card. This is MY card and MY information. They said they will now have to cancel the card and send me a new one because I did not have it with me. I told them NOT to cancel the card. They are so worried about fraud that they have lost touch with providing information to their customers. Now I feel like canceling my card and never using Chase Bank again. I feel if I give permission to get information on MY OWN card they should be able to give out the information. If they do cancel my current card and send me a new one, I will never use their services again.

My husband and I moved to Florida from NY and we registered our change of address. Weeks later, I am still having trouble with my cards being accepted. The young guy on the Chase phone line told me he was handling it yet I am still having problems. When I called Chase back, even their phone service would not recognize my ZIP code, despite the fact that I got an email informing me of the change. This is beyond frustrating. There has to be something better out there and I am now seeking it. Too bad, I used to like Chase.

Have a past due amount with my former Chase checking account of 124.00 (this is a settlement of the original balance of 247.89). Previously spoke to a representative on March 17 to rearrange this agreement and pay this amount inside a Chase branch on April 17. I was mailed a confirmation letter and they recorded the conversation between myself and the representative. On April 3, 2019, I logged into my current Fifth Third checking account to find that this amount was mistakenly taken out of my account through electronic check (this electronic check was dated for March 30, 2019). This has currently caused my Fifth Third checking account to go into a negative balance of -148.64 (including a 37.00 NSF fee from my current banking institution).

I operate a cash business that must make daily deposits hopefully via their ATM. Problems, problems and more problems. Over 50% of my deposits over the last few months at Chase bank have been rejected by the ATM at Chase Banks. For the first eight rejected deposits the ATM took the money and counted it only to then reject it and wasting all that time when it could have simply said deposit rejected to begin with. The next 19 times that problem has been fixed so it doesn't take long before it cancels your deposit attempt. Wow, that's progress. So now I fire this bank and look for another. Don't waste your time with this bank.

I purchased an item one time from a merchant for $2 and they kept running my card for $25. I contacted Chase bank and to my surprise they were very unhelpful and told me that they will not do the dispute that I requested and so I contacted the company as Chase suggested. The company told me they were refunding me and then I let them talk me into a lesser service for 4.99 a month.

I opened my account one week ago. I made two deposits: one on Friday and the other one on Sunday and I was waiting for it to clear. When I checked it online, it said that my balance was negative and I could not see my second deposit anymore. I called the bank FOUR times, was yelled at while they were giving me different causes for my problem.

I am EXTREMELY DISAPPOINTED with my bank. I called my bank in regards to my card expiring soon, since my new card had not been sent out yet (they should be sent 2 weeks before card expires). I was told that they were supposed to call me for an address confirmation, which had not been done. SO I can only assume they were simply planning on not sending me a new card. After a long conversation, I was able to confirm my address, being told my new card would arrive in 3-5 business days BUT they GUARANTEED me my current card would be extended so I would not be card-less. After working a full day then going to the gym, I am exhausted and try to knock out my shopping to get home since I was just paid.

My car was totaled and my insurance company paid Chase what my car was worth. I had a balance left over for 776.00 dollars. I paid the amount left including late fees on February 22nd through my checking account. The funds were returned because I didn’t give the full checking account number. I contacted Chase about this matter and was told to wait because it’s saying paid on their end and I should receive a letter saying it was returned. So I waited. March 6th I received a letter from Chase stating they reopened my account and it will be closed once paid in full.

I opened a checking account with Chase a week ago. I added $25 (the minimum to open an account). I received my card in the mail today, I called to activate the card and the automated system told me the card had already been activated. I found that strange since the sticker attached to the card said it would not be activated until I called or visited an ATM so I tried logging onto my account to find an error "account is suspended." I called the bank to be told they closed the account and that they had the right to close the account at any time for any or no reason at all and that they mailed the $25 to my home. This is the worst experience I've ever had with a bank. They are shady and have terrible business practices. Do not bank with this company.

I opened a Chase Bank account about a week ago. I went to log in on Chase mobile today and the app said that my access had been suspended. So I call and speak with Chase customer service. They proceed to tell me that my account had been closed less than a week after opening it and that they would refund my balance on the account by form of a check through the mail. Let's see how long this takes.

I have been dealing with Chase over Oct 2018 about a refund check for an amount over 500.00. Chase closed my account and now they are giving me the runaround about my refund, I have call numerous of times. I have give them the time frame that they ask me to wait and when I call back there is no. It’s in my account, hold time is awful today. I called. I was transfer 4 times and while on hold call drops on their end. I need a manager to contact me ASAP. I MIGHT NEED TO ASK FOR HELP TO THE Better Business Bureau. I will go to all my social medias and share my situation and my case and expose Chase bank customer service.

Had an issue with a rep by the name of Kim ** from Chase customer service. She completely disregarded my issue and talked over me just to hang up the phone after being on the phone with multiple reps for over 20 min.

Every time we create a new recipient for Zelle or wire transfer, we get a fraud alert and blocked. In order to regain access or send money, it is mandatory to waste our precious time (30 mins minimum) talking with a representative on the phone providing bunch of info and going through verification process. When we are out of country, we get blocked again as soon as we use our credit cards. For this reason, we must ALWAYS make sure to put a travel notification before we leave. CHASE FRAUD DEPARTMENT IS MAKING MY LIFE MISERABLE, TOO OFTEN. Not a single case has been a fraud. You need to loosen up your policy seriously. It's unnecessarily overly restrictive causing inconvenience to your business clients.

I'm a Personal Banker, so for a fact I know when a service isn't met or the vendor or place of the service provides false information and/or decide not to share with the consumer some information that can cause the customer to lose their funds with no service met, you are able to dispute the debit transaction with a legitimate reason. I called Chase Dispute/Fraud department to dispute a transaction for an apartment application that I had done, I explained to them that these apartments were charging me a 500 dollar fee for a misdemeanor that I have on my background check. I told the dispute department that when I was applying for this apartments, the representative was rushing me to do the application stating that he wouldn't be able to hold the apartment for me if I didn't pay the amount due. When I called the apartments that gave me an ultimatum, stating that if I don't pay the 500 dollar fee I would not be able to live there.

I had an explosion in the upper unit where I was living at the time. The pressure relief valve on the new radiator 'stuck'. While I was gone at the Casino the super hot day - I turned off the water as I had a slow leak under my kitchen sink. I came back. It was too cold for shorts and when I entered my house there was black stuff sprayed all along the ceiling down the hallway - and found the radiator exploded from the pressure. I was lucky I turned off the water before I left as the repair guy said I would of come home to a waterfall and complete loss instead of an explosion.

Through a series of unauthorized charges to my debit card, I was subsequently charged closing to $560 in overdraft fees. After 19 hours total on the phone, meeting with a bank manager, and speaking to 8 separate managers on the phone, even compiling my own spreadsheet so it was crystal clear, Chase is STILL not refunding them all. I explained that I am a veteran that is in process of getting my disability and I cannot have them continue this madness. I have been promised time and again it would be taken care of. Only four charges have been credited thus far. Corporate Chase would rather spend thousands in salaries for the agents/managers I have spent talking to, rather than just credit the remaining fees which were of NO fault of my own and claims were filed. I have no words.

I have had a Chase business account for 15 plus years. I only use it for one thing and that is automatically put on that card. I noticed that there was activity on my online profile so I notified Chase. They closed my account and said they would transfer everything over to my new account. A month went by and I never received any statements and no one had called. I tried to access my account online but couldn't because they closed the account. When I called to get access to the account so I could pay my bill they said I needed the 4 digit code. I didnt have that. They told me there was nothing they could do then. I'm like seriously. They called a month later and asked if I could pay the minimum balance, I said yes and could they help me gain access to my account so that I could begin making payments. She said sure, I waited on hold for 15 minutes then was hung up on.

After spending two separate days and a total of 4 hours I am still unable to access my account. I talked to 4 separate depts and 5 separate people. To this date I am still not able to access my account. As they will not send email, I have to wait for a statement in the mail. I asked where the FIRST statement went and "she" didn't know. As my last activity had me pay $3,416 AUTOMATICALLY from my Wells Fargo account. I am very suspicious but have NO to way to check! Every department was in a foreign country and the audio was so bad I could not hear her talking on this last transmission. I took out the card through Amazon, but I will no longer be using it! What a crummy bank!

I have to censor this to fall within the guidelines of Consumer Affairs, because who cares about free speech anymore anyway. I did not think there was a contender to beat Wells Fargo as the worst bank out there, but I made the horrible mistake of opening a business account with Chase. They have now restricted my account for an as yet unknown reason because my calls to their "department" for this issue (which cannot be handled by their regular customer service front line offshore incompetents) keep being dropped, or more likely, simply disconnected by the ** who gets the transfer, again offshore somewhere. This has happened several times already and I have only had the account since December. Please, save yourself the time and trouble, and the unbearable hassle of dealing with with a corporation that just does not care.

I am a Chase Private Client with quite a bit in their bank. As such, I am supposed to get free wire transfers. When I tried to set up a wire transfer whether via the web or using the App, I kept getting the error "Something is wrong with the site". I tried for several weeks. The secure message support is a joke. Each time, at least 4 times. I reported it. All I got back is, "There is nothing wrong." Finally called the Private Client number. It took 3 tries to get proper help. After walking me through it, the lady says, "Oh, you cannot enter special characters." Three weeks of frustration because I had a dash (-) in a phone number! Nowhere on the site does it state no dashes or other characters allowed.

I just had a pretty bad experience with Chase ATM. I am a Chase customer but I didn't use my Chase card but a different bank to withdraw cash from Chase ATM. After I entered all info and machine was processing my request for a few minutes, I got a receipt saying that they aren't able to give my money at this moment and I should call to Chase. At the same time, money I was requested to withdraw left my checking account. So I called Chase right away and after they found out that I used my non Chase card they told me to contact my bank and deal with them directly!!! Can you imagine, they took my money; they took $3 charge, I got nothing and now I have to deal with my bank to try to get my money back?!?! There was even no apology issued... Just unbelievable... I am not going to use Chase ATM ever again...

I have had Chase credit cards for about three years with no problem. Recently I made a purchase with a company called PantagesTheatre.org aka TicketTrackers.com. They charged me $299.15 for tickets that I never received. They sent a number of emails claiming an email with tickets was coming, but I never received it. I called customer service for this Internet company and they defended their actions, but it was clear that no tickets were coming and I had been scammed. I contacted Chase and disputed the transaction. They stated to document my contacts with the company and provide documentation which I did. To date I have sent them twenty plus pages of documents and emails.

Not going to waste any more time with these clowns and tell you ever lousy interaction I had with this bank. I will say this, however - I just took a ding on my credit score just so I could close an account with these clowns even though it was $0 annual fee and no balance on it. I simply do not want to ever have to deal with Chase Bank or Chase Bank App or the Chase Bank Phone System or a Chase Bank Representative ever again. Good Riddance!

I received a notice that I had some pending transactions that would put my account in a negative balance. To avoid overdraft fees, I withdrew cash from my account from another bank and deposited it at 8:02 pm in an atm. According to the deposit slip I received my account was positive balance. The next morning I found out I was charged the overdraft fees because the deposit was not before 11 pm Eastern time when the account resets. Is this illegal? It seems like they do what they want to charge you fees too take your money. How is an institution that makes their money from using your money able to just take your money with this game. Is there no federal regulation against this? I'm not on the East Coast so if I work late how do I deposit money according to that time table.

I meet with Gawain ** who ask why I don't bank with Chase. I thought about it but the last two years being on S/S I was afraid to make a change even though I have been very unhappy with SunTrust charges. He talked me through how to do it and even gave me printed direction. Then told me I get $300 for doing a direct deposit. It was easy and painless experience! Thanks.

I've been with Chase on my own account for 20-something years. I had my mom switch her account over to Chase because they were great about handling fraud items. My mom has a very small social security check and when we went to go withdraw the money to help her with rent there was almost nothing left. There were $500 in charges plus overdraft fees just in the past two weeks alone. They said that they could not reverse any of the charges or put fraudulent activity on it because it happened back in July and we never reported it. I told them that we never got a statement from my mom's account. And that those were such small amounts that we didn't notice. However we did notice the $500 out of her account for this month and several hundred out from last month. They will do nothing about it and all reps I talked to were so rude.

I've had several incidents where illegal purchases were made through my ATM. I was involved in the Govt breach, so don't blame Chase completely, BUT... On March 1, 2019, a person entered a branch in a different city and presented 2 withdrawal slips - 1 one for savings, one for checking - each for $950. My name was misspelled on both slips. The signature was obviously not mine. The thief wrote my SSN on the slips. The teller gave the thief $1,900 of my money without asking for identification, without comparing my signature to the signature card on file and without even noticing the incorrect spelling of my name. Blatant negligence in my opinion. It blows my mind that this was allowed to happen at a time when identity theft is at an all time high. JPMorgan Chase no longer gets to hold my money.

Chase literally restricted and are closing my account with no reason why. Just that they chose to end their relationship with me. I don't understand this reason and I am shocked. Of course it happens day before my paycheck is deposited and will have to wait until Tuesday to hopefully go to a branch to withdraw my funds.

I called Chase for fraud activity on my card. They help me out. Everything was fine. I'm not complaining what that or the service. I am mad because I spent over 45 minutes on hold waiting to talk to somebody so I tried calling for my fiancee's phone and they answered right away. I am so pissed off they wasted an hour of my night. Why would you answer a new call before answering an old one on hold? This is beyond unprofessional And everything else I want to say I can't say it on here.

Went into the Branch in Ronkonkoma near Wendy’s to close one of my accounts yesterday. Asked the rude young man if my monthly fee can be returned. You know the fee they charge you every month if you fall below a certain amount of money. He said, “Sorry no. You already had refund in past.” Ok then I ask to withdraw money from one of my other accounts. He said, “You can go do it at teller.” Other branches I went into usually get your money for you. They do the withdrawal for you then bring you the money to their desk. I will never go to that branch again. They need to teach their workers people skills. If you don’t know how to act like a human then you should not be working in a bank or any job where you have to deal with the public.

I went to a Chase Bank and used their ATM outside. It seemed the transaction was going fine. I could hear the cash being dropped but the door did not open to give me the cash. I waited a while and the door never opened. I went into the bank to try to get the cash and they said they could not help me that they don't have anything to do with the ATM. They said I would have to file a complaint with my bank. The money did come out of my account and now I have to wait until next week to see if the funds go back into my account once they reconcile the machine. I was very disappointed with the lack of care the employees showed on my dilemma. They were friendly but did not care. I have a credit card with Chase that I will be closing if they do not make the situation right.

The worst online web site ever. First - NO email address available. Their call-in service is even worse. They only reply using Chase required answers. Setting up online service is horrible. You can't really set up a password that is strong because of their predetermined parameters like very limited special characters offered. Minimum and maximum letters numbers and characters. No face ID. Geeez! Oh I can't use the exclamation point!!! You would think that they would offer all of the parameters like ALL other financial sites.

An unauthorized charge - (auto debit) was taken from my account. I spoke with the company that authorized the funds, they said they needed CHASE to contact them so they could start a fraud investigation as I have no relationship with this company. I called CHASE back, they refused to send a letter, email, or phone call to acknowledging the fraudulent activity - I am closing all of my accounts with CHASE.

Deposited an adoption check from the state Saturday February 23rd. They gave me 200$ of the $600. Now I find out I can't get the rest until Tue the 26th. It's a government check and my money. What's the problem?

Called to re-route funds from a direct deposit sent to a closed account and after being transferred to a specialist they stated they could not find my information, to call back with the right information. The previous representative was able to find my information and I was kept on wait for a long period of time so that the previous rep could pass on my information to begin with. Horrible customer service and representatives barely spoke English. Closing this account was the best choice I could have made.

I called Chase to ask if I was going to be charge for using my debit card to pay another institution to pay off a loan. They told me no. Then they said that the amount that I'm trying to pay is far exceed the daily use. So they transferred me to the Fraud department for an approval to increase my daily use to 3,000 k. I ask again, will there a fee to use my debit card to pay off my loan at another institution. Again, the fraud department told me no. After I paid my loan off with my debit, I was charged $369 for ATM fees. They basically lied to me or scammed me to use the card then charged me behind my back. I've been with 5 different reps to get this reverse and have not gotten nowhere with them. I hope corporate helps me out!

I booked a flight using Chase Travel and had the worst experience of my life. I was emailed that my return flight was canceled and I responded multiple times to select the new flight option from the ones they provided and never heard back. I then called them only to be on the phone and constantly put on hold for OVER THREE HOURS. Anytime I asked what was going on the representative would tell me she's "researching" and give me no detail of what was going on or how long it would take. She was rude to me and continually asked if I would be okay with a 3-5 minute hold, and then put me on hold for 15-30 minutes. I would rather pay full price than deal with these disrespectful people again.

I was getting gift cards for my coworkers as a thank you for the amazing job they did and I told this to Chase Bank so they would have a heads up. As I'm purchasing the cards they stopped the card from going through. Sent me a text and asked if it was ok. I replied yes. They sent the text again. I said yes, then they shut the card down.

I’ve been paying off a Chase line of credit that was associated with a closed checking account. I pay through my current bank. I called Chase to find out what is left to pay. They can’t find the account and they say I didn’t have it! I was bounced around from department to department and finally they told me to call my CURRENT bank and get the phone number off the draft! I did so and there is no phone number! Now I know why I am no longer with Chase. One hand doesn’t know what the other is doing!

I got an offer in the mail about opening a Chase checking and savings account. I went to their website to open it and filled out the application. I received a letter in the mail saying my application was denied since they couldn't verify my identity. This was very strange since I'm an existing customer and have several of their credit cards and have leased several cars through them. Instead of asking for additional info. to verify my identity, the application was outright denied. The letter also said my Experian credit score was 800 at the time of the application which was incorrect. It was in the low 830's since I'm able to access my credit scores from all 3 credit agencies and I am well aware of what my scores are.

I went to the atm to discover my pin was suddenly invalid. I call the bank to find out why and they tell me that they don’t know why and there’s nothing they can do about it. They refused to reset the pin because I moved in the last 30 days. I was told to go to a branch IN ANOTHER STATE to clear up the situation because there are no branches near my home. No explanation as to why or who made changes to my account. Don’t do business here!

I deposited a check from a family member into my CHASE checking account. The check was made out to cash. Chase cleared it after a couple of days, but when I went to make a purchase it said declined. It happened at 2 other stores. I thought the chip was malfunctioning. When I went to CHASE, turns out they closed the account. They said they didn't have to give me a reason and could close the account. After a while they said it was because they couldn't verify the check. They didn't even call the bank where the check was issued from. They just closed my account with no warning. I had to reopen a new account and they still won't give me the money for another 3 business days. I need a lawyer.

We went to a branch on Friday to deposit my fiancée's paycheck. The staff at the branch was very kind and everything was handled quickly. However, when the check cleared, it was for $217 instead of $2,170. In and of itself, that's not the end of the world as mistakes happen (though a very distressing mistake, to be sure). She immediately called customer service to report the issue. The person on the phone was not very nice and while she did help with the issue at hand, I wouldn't call her exactly helpful. Perhaps the biggest problem is that they aren't going to credit her account until Thursday at the earliest. They made a mistake and aren't able to deal with it quickly.

Chase closed my business account without warning, when asked why they said that they sent me a letter in the mail and due to a lack of response, they closed the account. I asked why wasn't I called. The person then explained that by law they are required to send out one letter and that as a business I am responsible for my account. There is a lot wrong with that since I had no way of knowing of the situation that I am supposedly should be responsible for. This happened to a few other people I know. After this review I am definitely contacting a lawyer. I have not been able to receive funds because of this. Chase this is not acceptable!

I have banked with Chase Bank in Indialantic FL for over 9 years. I have both a personal account and a business account. My wife deposited a check sent to her from the executor of her parent's estate after her father's passing. The check funds cleared from the originating bank on 1/31/2019 Chase Fraud division (Donald **) froze all our funds even my other deposits including my paycheck from the Federal Govt. We were never notified of the account being frozen. We do electronic banking with Chase and we had been trying to pay bills online. We could not understand why our scheduled payments and electronic payments would not process, There was no notice online of why, there was no phone call from Chase, to date 2/12/2019 we still have not been informed in writing.

Filed a dispute several months ago of an unauthorized withdraw, it was credited pending review. Several weeks later, it was reversed and caused a mess in my account. Their reason was they found same merchant that I supposedly authorized account several months back. How do you even know if I missed it and that needed to be included. It's clear that there is fraudulent activity in my account. Instead of taking care of their customers, calling to clarify what they reviewed and found, Chase finds ways in denying, rejecting, reversing, your money. Chase do not take care of their customer, rather they nickel and dime them!

I scheduled a wire transfer on Chase's mobile app. A couple of days later it still said pending. I walk into a branch and ask why. They call the headquarters and start asking me all kinds of crazy questions like: Why am I sending money, how do I know the person I'm sending the money to. I told them it was none of their business and they said that without that info they can't transfer MY MONEY!!! Needless to say I took out all my money and closed the account. I really can't believe they want to know why I'm transferring money.

I had unfortunately been scammed from two men in Europe posing on the freelance website Upwork as a startup company. I am a freelancer, so it was normal for me to take and work virtually. I was under the impression I was doing my job and getting paid properly for my work, until I went to use my account to pay a bill and it was frozen. I was so perplexed, I was just at my bank in person minutes ago, confirming my withdraw and making sure all was well. I immediately contacted my "boss" about the issue, he seemed to be trying to help, then I called the bank once I realized I was surely scammed.

I open a Sapphire Checking account with them upon promise of 60k Ultimate Reward points. That did not happen after 3 months. I notified them and they acknowledge mistake. However, to my surprise, instead of seeing the long overdue points right into my account, I waited for one month and still waiting for your super long procedure to correct this. I wonder if I can do the same thing without penalty if I owe them money. That is not the first mistake happen. Few months back, I was charged in my checking account a fee that should not be charged.

2 weeks ago I had an unfortunate situation where I got scammed and I immediately called Chase to notify them and file a claim. The first woman who picked up told me it would be handled no problem and transferred me to claims. The next woman I spoke to was very hostile (thick accent and bad English as well) and insinuated that the situation was my fault and that “Chase has chose to end their relationship with me”...

Current customer and I hate them. You can't turn off overdraft services, so every month I get hit with fees because of bills that come out a day or two before I get paid. I work for a living, it's rough, and having to pay an extra fee every time someone decides I owe them money for a cancelled subscription hurts. I will be moving to another bank.

I wanted to send my mom money for her birthday through Chase because we both bank at Chase. I saw the “Gifting” on Chase’s site and saw a cute birthday card with balloons on it. I thought how cute, I’ll send that instead of just doing the QuickPay with Zelle. The next day my mom questioned why did I send her a Starbucks gift card? She doesn’t drink Starbucks coffee. I said I didn’t, I send a Chase money card.

I been with Chase for years. I am absolutely done with this worthless bank that don't protect its customers. First off someone got my card information and overdraft my account buying Amazon stuff. Then a month later they overdraft my account. Took the money back and said it was me. I need to get a police report and evidence it wasn't me which was impossible so I left it alone. Then 3 month later this worthless bank sent me a letter saying they figure it wasn't me and credit me back.

I have been with Chase Bank for a couple years now. Wells Fargo stole from me and Bank of America let someone else use my social security number to open an account. So I wound up here. I have to say I am absolutely disgusted. Customer service in the call centers are worthless. They waited a week and a half to post my haircut. Then tried to say I had insufficient funds to nail me with a fee. **. I did not opt to have Chase pick up my tab but rather have the overdraft come from my savings. They are so full of ** and nickel and dime my account whenever they get a chance. Poor business practice and I will be closing my account and going to a credit union.

Chase botched my deposit payment for my house - almost causing me to lose the home. I notified the bank 2 weeks in advance of a large wire that I would need to be sending internationally. The morning of, my account would not allow me, so I had to wait until the bank opened. I spoke to my banking contact who increased my limit and was told I was approved to send the wire. I executed the wire and even sent a screenshot of the proof to the banker that it was completed. 48 hours later, there was no trace of the wire and the money had not left my account. The difference between the 2 days in currency was a cost to me of $10,000 and the bank is denying the wire was executed, even though I have proof. Stay far away from this bank.

They recently decided to start enforcing a policy that they have never enforced before, where if you make an "unusual payment" or a payment over balance, they put a 15 day hold on all your future payments. There was no notification to customers that this was going to be enforced, it was just buried in the user agreement that I signed 5 years ago. How is anyone supposed to rely on a card that you have to pay off 2 weeks in advance and hope that they don't levy your account if your payment was "unusual." The customer support staff was also incredibly rude, claiming that it was because their customers were terrible and bouncing payments. This company deserves all these 1 star reviews. They're out of touch with reality.

Chase put a levy/hold on my account because of a citation notice for a future court date to get information report of my account from a creditor. Chase did not answer interrogatories correctly and held an account with majority exempt funds. They even reported knowing the funds were from child-support and unemployment. In an emergency motion, the county Judge ordered Chase to bar/release the hold off those exempt funds as it is prohibited and illegal. Chase did not like that the funds were then co-mingled with some other small deposits and then acted like they didn't know what to do so they kept ALL the money against all law and order, and disobeying a judges direct order, will not release the hold.

I have used Chase bank for 6 years and loved the service, apps, branches, really everything about Chase until the last year. In no time at all everything customer oriented has dissolved or disappeared. The insufficient charges are now same-day and hit overnight with no email, app notification, NOTHING. I use multiple banks and every single one (including Chase until a month ago) notifies of insufficient funds when it happens. Chase instead waits 3-4 days to send you an email and by then have charged $60-$90.

My account was closed for no reason. It was suspended online and I couldn't use my debit card. When I called, they would not tell me why but my account had been closed and I would have to wait to receive my money in the mail as a cashier's check.

Chase will HOLD your funds for no good reason at all. They will not accept cash deposits to family member accounts. They try to force you into using wire transfers and pay their fees. So, we took a cashier’s check (secured funds!) and deposit to a family member. And Chase still puts that check on hold for several business days!

Chase used to have a rule where after 5 days your account would be charged a fee of 30 dollars. They now start charging you for things that go negative the same day, even after you transfer money the same day. They will pretend to cover the charges and charge you for covering. Chase will be going through class action lawsuit similar to Wells Fargo soon. Please do not bank with them. I used to work for Wells Fargo and this is what we used to do to clients. Charge them the very same day. Even if they cover the charges we will still debit. And now they owe billions for stealing money from clients. If you still have an account with Chase...run. Run and don't look back. Capital 1, Ally bank, and a few others offer fee free accounts that are just as good.

I had a fraudulent charge on my Chase credit card for $2.99. I called them to let them know about this charge and they agreed to reverse it. They then canceled the credit card that the fraudulent charge was on, and I asked them, since I was waiting for several refunds to appear on that credit card account, if it would automatically migrate over to the new credit card. They said “yes of course.” Magically, Chase didn’t see any problem migrating over the pending NEW charges to my account, but decided they weren’t going to transfer the refunds to my account. As stated above, I called them and asked them specifically if the credits were going to be transferred to the new credit card.

I have called 3 times and each time got a different answer. I "upgraded" my card the removed important perks that they do not mention. I did this after a big purchase, but they backdated so I would not get the points. I filled out an online form twice and never got a response. I completed a complaint with the Consumer Financial Protection Bureau, no response. Don't do business with them.

My story is a bit long, so I apologize for the lengthiness. In late July, I checked my college email. It had been a few weeks since I graduated from high school. The email noted that an employer was looking for students at my university to hire over the summer. I thought that this would be a perfect opportunity for me since I did not have much else to do over the summer, and I was ecstatic to start working this early in order to help my mom financially. As a result, I responded to the email saying that I was interesting. He followed with another email, asking for more basic information about me. Later on, he asked me to look up the prices for a specific printer, scanner, and stamper.

The process is a run around on the customer while you have 0 APR on the account. Have a long wait time. All tell you all kinds of things to make the customer wait that much longer. I spoke to a SUPERVISOR, who did not want to say a lot on phone, so I told her this was not right on good rated customers. This procedure is not right at all. Why would a Company want to put a good paying customer and good standing customer through a bad process. This does not make sense.

My son is on an overseas trip and needed to be able to pull cash from an ATM overseas immediately. I walked into a Chase branch with $300 in cash to deposit into his account. I am not a Chase customer. Only my son is on his account. I was informed that Chase does not accept cash to be deposited into an account for any amount and that I could deposit a money order but that would not be available immediately. My son is 7 hours ahead and was in need of this money to pay for his room where he is staying. There was no exception allowed. If this were a transaction of a larger or more significant amount, I could understand the obvious concerns of the bank, but to penalize their customers for such a small amount is absolutely absurd. To say that I will never be a Chase customer is putting it mildly. They get zero stars for this, even though it says one star, since that was the only way to submit this.

I walked in for one of the workers to help me with something - to transfer money to one of their credit cards to get 0 interest. He said I had to check my own credit and he took the other people when I was there first. I was angry. I waited for an hour telling me he’ll be right with me. I will never come to Chase again. Poor service.

Chase is HORRIBLE. First off let me just say I’ve been with Chase for 7 years and I’ve been tried and tested. But today was the cherry on top of a really ** up cake. My account was a current and not overdrafted. All of a sudden it became overdrafted by $75.00. Part of that being a $34 overdraft fee. I reviewed my account because it was never in the negatives all day the day prior. I even made several transfers from my savings to my checking account because I was making purchases that day. I went to bed and woke up to pure nonsense. They explained that it hadn’t reflected in my account right away that it was overdrafted however it was. So I explained to them that makes no sense. I made several transfers and went to bed with my account in the positive so how am I being charged and insufficient funds fee?!!! If it was overdrafted I would’ve simply transferred money from one account to the other to fix it!!

What's with this new Chase website format? I know those I.T. people have to justify their jobs but whoever thought that this new format is an upgrade is utterly wrong! The old format showed the TOTAL BALANCE of all checking, savings & CD, so it was easy to know at a quick glance how much money was there. This new format does not do that anymore. VERY DISAPPOINTING!!! I'm seriously thinking of closing my accounts due to this new format which is not customer friendly at all. I informed customer service about this and I hope the bank will listen to their customer not what I.T. does.

My daughter has a checking account at Chase and ask if I could deposit some funds in her account which was running low. I took cash out of my account and walked into a local Chase branch. As I walked in a service rep asked if they could help. I stated that I would like to deposit cash into my daughter's checking account and they asked if I was listed on the account. I said, "No, but I am depositing cash." They stated that since I am not listed on the account, that I could only deposit a check. I said, "So you're telling me cash is no good here." I then requested that they prepare a bank check for the cash and I would deposit the bank check. They stated they could not because I did not have an account. This is a new one on me, a bank that does not accept cash, legal tender for all debts, private and private.

I have had business and personal accounts with Chase for at least 20 years and my son has had an account for at least 10 years. Recently someone used his debit card number to make two purchases, one for $866.99 and another for $1245.86 from a cell phone store in Katy, Texas. He was not in Katy that day or any other day for that matter, but rather in Austin, Texas and he can prove that. The criminal who made the purchases could not have had my son's debit card because it was in his possession in Austin. He had misplaced the card and reported it missing to Chase and they did initially eliminate these charges.

Signed up for both the checking and savings account to get the $400 bonus, reviews said it would be easy, were they wrong. I set the account fairly easily, added money with a debit card. Then I tried to add money from my Discover Money Market Account, I moved over $1475 and that apparently triggered Chase's Fraud detection and suspended my account making it impossible for me to access my account or my money. It took 5 days before there support would agree to help me. They said I couldn't access my account since Chase needs to verify that I'm the owner of this account and that the only way to do that was call a number that he said, "I don't even know what number it is" that was very helpful or to go in a branch like it's pre-2005.

I am a senior! We count every penny! I did my shopping, paid all my bills by online banking. And signed up for Low Balance Alerts. Which gives me a balance every time I spend. After my bills & shopping. I checked my balance. It was 97.00 (some odd cents). It was my son's birthday. I sent him some money for Walmart. Checked the balance again. It was 48.00 (some cents) sent for my service dog new tags. My bal was 27.00 (some cents.) I quit spending there. With a balance alert of 27.00 (some cents) that was the 5th. 6 - then on the 7th which was Monday I got an alert my account was overdrawn 103.00 (some cents).

I would never bank with Chase again. I had a checking acct for almost two years now. My paychecks was deposit every week until Jan 4, 2019. They want to close my acct for no reason. I ask them why are they closing my acct. They still didn't tell. They told me they don't have to tell me why. Not very professional. I suggest anybody I know don't bank with Chase. I refer them to Citibank or JD Bank. They are good bank. They listen to their consumers and work with them to resolve the issue or explain why the acct is closing. That's sad if they said they care about their customers. That's a lie. They only care about the banking. If the customer isn't happy with your services there's no good banking.

I called customer service about a debit card that hadn’t been received in the mail. After reviewing our account information and identification, the telephone banker (Dexter **) suggested us to cancel the “lost” card and placed a new card order. After canceling the card, he was unable to process the replacement as it was a newly opened account. As waiting for 30 days or going to the brand isn’t an option we can go with at the time, we insisted on another option, and he refused and claimed it was because we didn’t inform him that our account was new. Interesting how he did not know about it after spending 10’ looking over our account details. You know what’s even funnier? After I got really upset and insisted on speaking to his supervisor, they transferred me to another specialist, and this person was able to help place a new card order for us.

I opened up a Chase Liquid prepaid debit card, and had my social security disability being deposited. As of the first week in December I was told that my account would be closed and when I asked why I was told it was at "Chase's discretion." I have never been given a reason although when I went to a branch the manager stated because I ordered paperwork totaling $0.45 is probably the reason why my account was closed. Paperwork that would, heavens forbid my children ever go missing. The local police department and the State Police department would have this information, i.e picture, DNA etc.

Got notice that our checking account was getting low due to unexpected auto drafts. So I went to log on to transfer money that we had transferred on 12/17/18. There was no savings account. Called customer services, they informed me that my husband didn’t have me on savings account. I handed him the phone because he actually was home. They were telling him the same thing. And treating him like an idiot saying it was because I was logged on my account he had to then get snarky with the rep and say, "No, you're not getting it. We are logged in under my account and there’s no savings!!"

I have been banking with Chase for over 10 years and today was the day I decided to no longer bank with them. I recently was a victim of a horrible scam by a company that goes by Luxy Fashion Life. I came across this company through a survey presented to me by Amazon. If you participated in the survey you were given the opportunity to get a watch for just the cost of shipping $6.99. I did the survey back in October and paid the $6.99. In November I discovered a transaction for $99.89 for a company called Turn Pike Fitness, I automatically called Chase and informed them that I did not authorized that transaction and why would I use diet pills if I’m pregnant. Chase immediately canceled my debit card, sent me a new one and proceed with an investigation.

I am an extremely upset long time member of Chase bank! I have just gotten off the phone with "Stam" a supposed customer service agent who was not helpful and rude. I have an unauthorized charge on my account for $150.00 as Stam told me it's my fault because I helped my husband pay his bills and maybe I should get the money back from my husband! Are you kidding me!!! What customer service or bank for that matter tells someone that! Horrible! The charge is because my husband has a loan and I made a few payments for him, the company made a mistake and decided to take out a payment from my account.

I am a new customer to Chase Bank. In the 2 weeks that I have had my account, I have encountered two MAJOR issues with my payroll check not being deposited. I should have had my check available to me this morning. But here it is 2 in the afternoon and my check still has not been deposited. I have called customer service multiple times, I have sent many messages, they all have assured me that there are no issues with my account and that they do have my check pending. But still, it is not available to me. Nobody that I have spoken with has had the knowledge of why my check has not been made available to me. nobody has even offered to help me. they just say that it is pending and that is all the information they can give me. I'm extremely displeased with the service that I have gotten so far.

I just had a great experience with Chase on my mortgage loan. They were very very fair in fixing my loan to the correct amount owed. Chase treated me as an individual and took great care of my needs during a trying time in my life. I would give them 100 stars if I could. Excellent customer service!!! Thank you Chase!!!

On Labor Day weekend (September 2018) my fiance's checking account had a fraudulent charge. Chase bank locked and shut down the account over a holiday weekend without telling us. Mind you, this is 1) a terrible time because of the long weekend and 2) a terrible time because bills and rent are due. Chase then informed us that a check would be cut for the remaining balance in the account and mailed to us. We had moved 2 weeks prior to this, and Chase sent the check to our old address. When we called the first time and said we had not received the check we were met with resistance. We notified them that they needed to update our address; they said they did and would mail out a new check.

Customer service was terrible. Called the number for accounts and forced to listen to advertisements from their partners with no escape. When it was finally over it just went to a loop with a number to call for more promotional offers. Called a different number and got transferred from a human back to their answering service-- which hung up on me.

After I was asked to call fraud services for my card, I was berated and belittled by the customer service representative. He asked a series of questions, but did not let me respond. When I did try to answer he continued talking, even raising his voice, without stopping to hear the answers to the questions he was asking; at the end of his tirade of questioning, he said I did not meet the requirements. I asked to speak with his superior, he hesitantly said he would transfer me. Once connected, the manager was able to answer my questions and got me squared away. Though, not the response I wanted, the manager was able to explain the situation and apologized profusely for his team member. The customer service rep who helped me should take a cue and be mentored a little bit more. Where did common decency and social skills go?

I opened up a checking account online. Called a customer service representative to help me through it and opened the account with an $8,000 transfer from another checking account. I have over $100,000 in transactions with my Chase cards over the past 5 years or so and I opened this checking account after logging in to the same place where I access my 2 Chase credit cards. Well, Chase did not want to accept transfer of the funds.

The security guard in this Chase branch was sitting in a banker's desk in the back watching his cell phone when the door was wide open and inside a Fred Meyer next to the exit. Also one of the computer monitor is facing the office entrance so everyone can see the information on the screen.

I have been trying to get ahold of Chase for over 4 days now as none of my debit or credit cards work, well finally got a customer service rep on the phone that tells me my accounts are restricted. When I asked why they said there is a bank wide breach in their systems and accounts are frozen and they can not give me any more information. I head to the branch where there is a line out the door for the manager to tell me I can't pull out the funds I have in my checking account because of my account being restricted and them not having any more information. Chase, at this point I feel like you are holding my hard earned money hostage. I have over $7000 in the account and can't even use $1. How is that even possible? When will the restriction be taken off? No one knows! I can't even close my account because my money will take 10-15 business days to process in a form of a check issued from corporate.

Chase does not allow you to change CD renewal requests online. You must go to a branch. At my local bank I it took 3 visits to complete my CD renewal changes. Have Bank does not meet the needs of consumers.

Tried to book air travel with this card. Told me Chase card number was invalid. That's funny, because I logged in under that acct. Spent 2 1/2 hours on the phone, that's right 2 1/2, and still haven't booked travel. They all verified my acct in good standing, my avail rewards adequate, nobody could explain. I've always hated Chase, my own fault for giving them another chance. And BTW, this is supposed to be their top of the line card... DISGRACEFUL!

I had a problem with my gym. My commitment ended but to quit charges from the gym I had to schedule appointment 2 months in advance to cancel my membership. When I was signing up I was told I can cancel at any time without any special appointment. Long story short, they wanted to rip me off money (monthly payment + upcoming annual fee). I went to local Chase bank to ask them to cancel my authorization for the gym. I was told that they canceled it.

I opened a Chase account on 12-14-18 so my next week's paycheck at my new job could be deposited. Chase closed my account with no warning or let me know they had closed it. I tried logging in this morning to check my balance and was told my access was restricted. After talking to a customer rep on the phone I was told my access was now granted that I confirmed my identity but my account was closed? I just received a debit card in the mail last night and activated it. My ADP account states my deposit was deposited into my Chase account, the one that suddenly does not exist. And when I asked why my account was closed the customer rep told me he couldn't disclose that information, on my own account, to me. I now have no money available to me to drive home for the holidays and am out of a $450 paycheck. Thank you Chase for the awful service.

I have been a Chase customer for over 22 years ever since it was Bank One, earlier customer service was great and about 2 years ago when they changed my relationship manager, the services went down the hill. Whenever you call him it goes to voicemail, no response to my calls or emails. Have complained plenty of times but no help or action taken. Every time I ask for another manager to handle my account, they say the old relationship has to remove him from my account, which he has not done so every after my repeated requirements.

I walked into a Boulder Chase Bank for information about a car loan. We have a large cash balance with Chase and thought they would work with on a car loan. Instead, we were dismissed from the branch and told to call Arizona. My relationship with Chase falls under "Private Banking". So, I called Arizona, my assigned banker by phone, suggested I go through the dealer for a car loan. I was shocked that Chase wouldn't work with me on a car loan directly!

I opened a new checking account with a coupon code to earn $200 after adding direct deposit. I did everything on my end that I was supposed to do only to find out the coupon was never applied to my account. Now, I gave the lady the coupon at the bank and watched her do it, so I only assume she did something wrong. Now, calling customer service has done nothing but frustrate me even more. Telling me they can't do anything and to just go to the branch (because it is outside of a 21 day window, which is ridiculous because I have to wait 10 days after my first direct deposit anyway until I even would realize). So I went to the branch and they told me, "We will look into it" and call me...which they haven't.

Tried to activate my card on Apple Pay. Had to call to verify. ONE HOUR LATER and 5 reps, I canceled my card. Although I have the same address, the tech department had an address that wasn’t mine so they couldn’t send me a code to activate. It would take 72 hours to “sync” their systems with the correct address. Am I one of the people they set up a fake account on??

I opened an account last year, keeping a balance of $1500 hoping to make this my business account. I borrowed $8000 from a friend and my account was frozen and eventually closed. They never came to me with what I needed to do. When I called customer service they said they could close my account and not need to give me an explanation. The check cleared days after deposited but they would not release the funds until the writer of the check presented himself to Chase with 2 forms of ID or I went to the bank with the writer of the check in LA. How ridiculous is this? The check was written to me and the check cleared yet they still held my funds.

I opened a new account with Chase Bank online and received my account information and later my debit card without issue. I set up my online account and verified my opening deposit. I thought things were working as expected until the day my paycheck was set to post and I was unable to access my account online or via my mobile device. This was very alarming as I was new user and this is my first experience with the bank.