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Chase Bank
Chase Bank
Overall Satisfaction Rating
1.62/5
  • 5 stars
    31
  • 4 stars
    15
  • 3 stars
    9
  • 2 stars
    6
  • 1 stars
    266
Based on 327 ratings submitted in the last year
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Chase Bank

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3079 Chase Bank Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 17, 2018

If I could give a minus I would. I was trying to find out about my Amazon Prime Signature Visa card. Amazon told me I had to contact Chase. I tried calling 6 different numbers. Got in touch a few times but no one could help me. I was given another number. I was told to sign into Chase. I was told my Social Security number was not valid for any card. DUH... I want to cancel my card even though I will lose points on the card. Chase is the worst to work with. I have a loan through Chase and it ridiculous trying to talk to someone about that also. I will never work with Chase for anything again.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2018

I was a victim of fraud, In the Month of July everything went wrong. I lost my job and money from my savings was taken away from me without any consent or warning. I was trying to sell items from my house because I had to decrease my whole lifestyle due to the lost of job. I started selling items in OfferUp and came across a person who wanted to purchase my coffee table. I was sent a check of 2,750, and when I receive it I go to Chase bank to verify it's good since I have never done this, so when they are assisting me they said the check is good and proceeded to process it.

Two days later the buyer no longer wants the item. As a good Samaritan I first call Chase to verify I had the money in my account. When I called I was told, "YES. You have such and such amount in your account, you can go ahead and proceed with the transaction", so the buyer suggested Quickpay (Zillow) and I was a bit confused about that but did it. Again as a good Samaritan I said to myself, "Let me give this person her money back". Chase verified everything was good so let me process it.

A week later I check my account and it's missing 3000 and I freaked out! I never got a notice or call of why, I only noticed because my Freedom card needed to be paid! I ran to the nearest Chase bank and was told to file a police report and "give it 72 hours to refund your money." Every single day I was spending hours talking to Chase, talking to nasty representative, getting different response everyday, talking to corporate for 2 weeks, and then to tell me NO! I ended going to the hospital from an anxiety attack. It’s not fair the treatment I got from Chase! I was given the yes and I get screwed over! A single parent trying to save and I get screwed over! Not one single person put themselves in my shoes, I’m so disgusted of the treatment I got Sick and all. I will remain fighting because I know I didn’t do nothing wrong but listen to my bank. I need this to get resolved.

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3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 15, 2018

After actively pursuing this for the last 6 MONTHS, following Chase's mistakenly closing our account, a month ago, Chase finally committed to returning our $87,814.77 in 7 business days. They did not! Without any plausible explanation or firm commitment to return our money at any specific point in the future. We've been forced to live in abject poverty due to Chase's continued negligence and cannot wait a minute, hour, or a day longer! We were receiving repeated promises of 24-48 business-hour delays which eventually ceased receiving absolutely no evidence Chase has taken any action whatsoever. We only discovered our account was closed when our checks started bouncing that was over 6 months ago. We were very understanding and patient. Being assured the problem was being addressed and would be repaired.

We couldn't conceive that over 6 MONTHS later we still wouldn't have access to our money and Chase was doing nothing to correct the problem. I would think Chase would have better ways of keeping their clients money in their coffers, like offering responsible and professional service for example, than denying Chase's clients access to their money once it's in their vaults and refusing to return it. Aside from being illegal, it's not the sort of example that attracts new clients. Public disclosure of this saga, would probably cause a worldwide run on Chase Banks by its current clientele. Given Chase's poor handling of our account, and Chase's Indifference to it. I see absolutely no reason a similar saga couldn't happen to any of them. Anyone know how to contact 60 Minutes?

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 13, 2018

I'm changing my accounts 5 in total to another bank. I just had a claims escalation dept representative tell me "YOU'RE NOT GOING TO TELL ME WHAT TO DO." Wow! I thought I was the client. My question was if I call on Oct 6 when would have I received my new card? Unacceptable...

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 12, 2018

Chase Bank will hold your money for as long as they can. I posted a transfer from my Chase Personal to my Chase Business account - it is now FIVE BUSINESS DAYS later and I still don't have my money. They say it "should" post by tonight which means tomorrow, or by Monday. They consider that one more business day - I consider it THREE MORE DAYS because I need my money!!! That will make it SIX business days, but it is TWELVE DAYS FOR ME. Calling them is senseless. I spoke with three people who all say the same thing and DO NOT CARE about my situation as a customer. They were certainly quick to charge me $34 for an NSF on my business account also for the money that never showed up when it was supposed to! I am floored at the appalling business practices that this bank gets away with. Don't risk using them if you need access to all of your money.

5 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 11, 2018

I had some fraudulent charges on my Chase account during Labor Day weekend. Chase called me and I asked them to cancel my debit card. While I was on the phone, transactions were being made. Chase initially gave me the funds back while they investigated. Chase took the money back from me within two weeks or so saying it was me who made the purchases.

Keep in mind, I was in Atlanta and the transactions happened in Miami. While I inquired with the claims department as to why they took the money back, they said the correct Pin was used (well somebody clearly had my debit card information and that's how they were able to replicate the card too). I told them I physically had the card with me and went to the bank the next day to open a new account and to close my old account. The claims representative suggested I should file a police report and provide my work time-sheet to prove it to them I was in Atlanta, which I did the next day.

Even after filing the police report and showing it to them I was in Atlanta, Chase didn't return me my money back. It's October now, and they are now saying I need to submit a request for subpoena so they can look at the camera footage to verify it wasn't me who made those transactions. I was told earlier the police report would be suffice for them to investigate and to return me my money back. It's about $2,900 worth of fraudulent charges that I am fighting for. I am fighting for something that belongs to me and Chase that I have banked with for so long is doing nothing to give me my money back.

This is honestly very frustrating. Not only my information was stolen, Chase claims department did nothing to make it better for me. Every time I speak with them, they ask for something new. I am extremely disappointed with the way they have treated me. I just hope nobody ever has to go through this. I just want what belongs to me back and I wish Chase did their job by looking at the cameras footage the first time instead of having me go in circles about this. Extremely disappointed with the way the claims department and its supervisors speak to their customers. If it was me who made those transactions, I wouldn't be going through this hassle.

Chase is failing to understand that one person cannot be physically in two locations with the same card at the same time. Proof of my time-sheet from work and a police report wasn't enough for them to investigate and look at the camera footage. I wouldn't advise anyone to open a new account with Chase because God forbid if you ever have fraudulent claims on your debit account, it will be very difficult for you to get it back.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2018

I recently went into a Chase branch here in Henderson, NV to open up both a checking and savings account. My mom has banked with Chase for a few years now and per her feedback, she said it has been good. I sat with a banker at the last hour of business and didn't leave until an hour later after closing. I not only specified the amounts to enter for both my checking and savings, I wrote it down and gave it to the banker to ensure there wouldn't be any errors. I was also issued a temporary ATM card. Come to realize the next day as I was at a store to make a purchase, it dawned on me that the banker did not go through the process with me to create an ATM pin number when starting up my accounts!

I called customer service as they advised me that I would have to walk into the same branch in order to create one. Talk about inconveniencing! Now this morning I went online to verify my accounts, and come to discover that the banker entered the wrong amounts for both accounts. I called customer service and spoke to three different reps and was then transferred to the branch office where I originally opened my accounts, then per the automated system, the representatives are currently busy and was disconnected.

I called customer service back and requested to speak with a supervisor to file a complaint. Spoke to a supervisor named Caesar, stated my complaint and was advised by the supervisor that I would receive some type of notification for my complaint, although again, I would still have to go into the branch office in order for someone there to correct the errors. I left Wells Fargo for obvious reasons, now I am faced with incompetence here with Chase?! Bad news can spread like wildfire people! BEWARE OF WHERE AND WITH WHOM YOU CHOOSE TO DO BUSINESS WITH.

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 9, 2018

After 7 years of spotless financial transactions, Chase decided to close my small business account - without any reason or without any notice. The only thing that I have to assume is because I receive around 20 wire transfers every month because my clients are overseas, but that is the nature of my business, and I have been doing this for 15 years. There is nothing wrong with that - all my clients are reputable airlines. As you can expect, it has created tremendous disruption and cash flow problems for my operation. It is an absolutely abusive, unprofessional practice of a big institutions towards small businesses and consumers.

I highly discourage anyone to do business with Chase - they are an enemy to small business and to consumers. I am sure that a simple community bank has better procedures, and it is more professional than Chase. This bank is too big to be efficient. I and encouraging other business, family and friends to close their Chase accounts - they are starting to do it. That is the only way Chase one day will change of being such an inefficient, insensitive institution.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 8, 2018

Chase customer service is terrible. When I opened my account, I requested to prohibit my debit card and checking account from going into negative balance. The officer assured me it will never do so. Couple of months down the road my account got charged by AT&T as a "recurring payment" (what was never tied to the Chase account, but rather my international card with the other bank), and Chase automatically charged me a FEE for going into negative balance instead of just declining the transaction as it was supposed to do. Couple of days later Chase charged me another fee for "sustaining a negative balance."

Another problem happened last week when I deposited paycheck from my new job. Chase froze my account, meanwhile emptied the money from my firm's account. Chase kept my account frozen for several days, saying that "they are unable to reach my office and keep getting forwarded to the voicemail", what is absolutely ridiculous, because people in the office were present. At last, the guy from Indian (!! yes, Chase outsources their department) customer service hung up on Chief Operating Officer and me after saying that he is unable to reach us and previously keeping me on hold for 30 minutes. Definitely canceling my account with Chase. Terrible service and no care for their customers.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 6, 2018

I deposited my check into my account and then when I asked for less than 1/3 of my money to be made available, they refused. But not only did they refuse, the supervisors argued with me instead of just transferring me to the next supervisor in line. Then told me she had to put me on hold in order to transfer me and when I said no, she said it was policy, then when I said the previous rep had not done so, she said since she was a supervisor that it was a different system to transfer and the phone required her to put me on hold. Then when I threatened to close my account, she decided she could keep me on the line while she transferred me.

I am still on hold. It has been a 25 minute call already!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2018

I have been a Chase customer for 3 years and if I knew this is how they operated I would have went to another bank. On Sept 19 my wallet was lost and I was notified by Chase Fraud of suspicious transactions. A female found the wallet and used my Chase debit card to purchase visa gift cards. She bought 2 $100.00 cards and when she bought a 3rd $100 gift card is when they declined that transaction and alerted me 15 min later. I confirmed that I didn't make any transactions at that store. Keep in mind that I work in the city where those transactions were made.

Chase Fraud told me I wouldn't be responsible for those charges and didn't need the police report number of anything else. 2 weeks later I get a letter telling me I'm responsible for those stolen fees because they closed the claim out and said it didn't meet its criteria. Only to find out that because it occurred within 100 miles of where I lived and a chipped card was used that I am responsible. I now have to fax documentation to them so they can reopen my case and review it again.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 4, 2018

I recently opened a checking account with Chase, but decided to close the account after incurring overdraft fees that I could not afford. I was told that my account would be closed after the balance was brought to zero, and I thought that's fine, I have a check that's going to be deposited. I was also told that they would stop any monthly payments to prevent other overdraft fees. So far so good!!!

Payday comes along, and I don't get paid... I call Chase wondering what the deal is, and they told me it was because my account was in the process of closing, so the amount would not be deposited. I was baffled, especially because I was literally told that the account could still receive any type of deposit. After complaining, I was sent to their Claims department. They told me they would pay the overdraft and simply deposit the amount in my other checking account, but it would take 1-2 business days.

I get paid on a Friday, so I knew I would be without money for an extra 4 days. I was willing to be patient though. I work in customer service, and know how difficult it is to communicate with an upset customer. On Tuesday I saw my account was closed, (with no confirmation from me). I was excited because this meant I was finally going to get paid! It is now Thursday and I received a secure message that they are mailing me my check, and it could take 10 business days!!?? So much for paying rent this month. Thank you Chase!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 3, 2018

Chase screwed up direct deposit this month. I have never had a problem in the 25+ years I’ve been their customer until now. An hour and 45 minutes on the phone all giving me different information each time and NEVER assuming responsibility for their mistake and of course cannot/ will not help. Why are they earning a paycheck?? I don’t get paid to NOT do my job. Chase employees obviously do.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2018

I just opened a saving account because they say if you deposit enough money you will get bonus. After I opened the account, when I transferred money from BoA, they suspended my account. I called four times and even went to see a banker. Each time I spent more than an hour and got the same reply, "We need to verify from BoA" and they have a long waiting queue which we cannot wait and, "You need to call again." They encouraged you to open account to deposit money and suspend you for that. Till this day my account still got locked. I will close my account and never doing business with Chase ever in this life.

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Rated with 3 stars
Verified Reviewer
Original review: Oct. 2, 2018

Every time I call I get non-English speaking individuals, English is not the primary language for Chase customer service. The speaker is difficult to understand and most times I also question whether or not they fully comprehend what I’m describing.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2018

My husband and I received a fraud alert that froze our account while out of the country. We had placed a travel notice with the bank prior to leaving the country. We promptly called the international number provided and we told we would have to go into a Chase branch (we were in the Caribbean and a Chase bank does not exist in this region). We were given the option to verify our identity another way thankfully, or so we thought. After the customer service representative disrespectfully insinuated that we were not who we were, he proceeded to let us know that the issue may or may not be resolved... what? We have children and family to take care of while on vacation, we need access to our account. After 16 more minutes, a supervisor was able to “assure” us that the problem had been resolved. It wasn’t. In fact, we would find our account repeatedly blocked and we never had access to any of our vacation money!

We had to borrow from others on the trip, EMBARRASSING and inconvenient. I can’t imagine what we would have done if we had traveled alone. We just arrived to the States today and the issue still is not resolved. We plan on closing our joint account and going to Bank of America. Families, do not bank with this bank. NOT vacation friendly at all! Overall this bank is: Unprofessional. Unreliable. Undesirable. Not vacation friendly. Inappropriately protective of YOUR money.

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 2, 2018

We were victims of fraud on Sept 17, 2018. Someone got my husband’s debit card information and preceded to drain us dry. First 2 transactions did NOT go thru because Chase fraud people caught it, called him, verified it was UNAUTHORIZED, and said they were canceling his card & sending a new one. HOWEVER, THEY DID NOT CANCEL HIS CARD AS PROMISED AND THE CROOKS TOOK OFF WITH NEARLY $3000 OUT OF OUR ACCOUNT! Oh yes, we were promptly refunded only to be told a week later that we are liars and that the funds would be reversed.

We have filed a police report, my husband has his badge report from his job showing he was there during the theft. We have since been called liars, yelled at, laughed at while I was crying on the phone, and treated like WE are the criminals. Local branch manager has tried to help us with no avail. She told fraud dept on the phone that we have confirmed skimmers in our area. No good. I have filed a formal complaint with Chase for how this has been mishandled.

Doubtful that will do any good. I’ve already closed out my savings. We are in the process of transferring our IRA. When all this is over checking will be closed. Chase is as bad as the thieves. Sad that me being with Chase for as long as I have doesn’t mean anything. All of this could have been avoided if the fraud person would have just canceled my husband’s card as promised. Now we are in a financial wreck!!!

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 30, 2018

My daughter and I have been banking with Chase for years in good standing on all of our accounts. I opened a business account and was conducting my business in the legal manner I follow when my credit card was frozen and shut down without a call or question. My business account is set to close and I was not told whatsoever until I found out at the branch. My daughter is a signer on my business account for emergencies and her two credit cards in good standing were shut down. I have to do reports and account for all of my business transactions. I have to balance my records exact to incoming and outgoing transactions. I fall all federal and state laws. I tried to talk with several people and one rep said, "I don't have to tell you anything." I was well then now the true color of the Pro Chase attitude I have is being shown in such disrespect from Compliance.

I have supported all of Chase and this is my thanks a basic screw you account holder. Chase wake up. This is unacceptable and my attorney is already aware. I work with some of the wealthiest people in the world and they are astounded by the behavior of Chase. I am welcome when I bring my money in but not welcome to discuss or resolve a matter. I escalated the issue. I will file all necessary legal complaints. And, I am owed an apology with a new account and credit card as well as my daughter to receive her credit cards back. If refusal for credit occurs because of lower score and financial loss happens due to the closures I will take the matter in front of a judge. This is wrong. I am an honest upstanding human existence as so is my daughter. We treated and treat Chase well. We should receive the exact same treatment in return.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

I deposited a check written on a local bank from my father in law on the 20th. I made note that part of the money (most of it) was place on hold by Chase until the 25th. I scheduled my bill pay bills for the 27th. On the morning of the 25th I get another e-mail from Chase saying they have put another hold on my money until the 2nd of next month. I called them as suggested but they refused to remove the hold until the 2nd and said I would most likely be charged overdraft fees. Can't wait to get my money and open a new account at a bank who believes in good customer service and won't hold peoples money for their use. I could have walked into the other bank and cashed the check and it is just down the street.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

If you decide to go to Chase Bank keep in mind that you probably won't have a debit card for a month or longer. They don't put things incorrectly, and they also ship it a week after you go in. So technically the 7 to 10 business days is doubled.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

I've been a Chase customer for 8 years, I have my 401k plan with them, I basically was a loyal customer, and a week ago I tried to withdraw $1900 from ATM, the machine did not dispense the cash but it did charge my account. I notified the bank (branch) right away, they did another withdraw on the window, and asked me to call a number, I have now called 4 times and my claim is rejected. Branch manager is aware the ATM is faulty and have had several issues with it, but yet I can't get a resolution on my issue. This is like being robbed by the bank... Today I called again and didn't get a straight answer. I asked to speak with a supervisor, and the lady who took care of me basically denied me speaking to the supervisor. Bank problem escalation process is completely unacceptable, claims department is very incompetent, useless and unhelpful.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 22, 2018

I am extremely upset with Chase Bank. I recently opened an account online, haven’t received a debit card yet and my direct deposit went into the account. I attempted to Zelle the funds to myself to an account that HAS A DEBIT CARD. And they blocked my account and because I didn’t have a debit card. Told me to go to the branch to verify myself... I go into the branch. All is cleared. They tell me I can send it again... Send it again same problem, reduced the amount I’m sending... RESTRICTED AGAIN! Called in to customer service and they told me TO GO INTO A BRANCH AGAIN! How many times do I need to verify myself to receive funds from my OWN account!??

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2018

Chase, JP Morgan executive experience causing synthetic crimes. Chase mortgage specialist Mortage Kecia ** at Chase on Manhattan Blvd., Harvey, LA 70058 illegally withholding signed Powers of Attorneys on Joint married members ** Isaac Born 09/18/1970 married to ** Trina Born 02/24/1969. Homeowners Permanent paid in full address ** causing victims of identities theft, Mail And wire fraud illegally evicted Homeowners on 05/21/2018. Staging As landlords Willie ** and Amelia **.

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Rated with 1 star
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Verified Reviewer
Original review: Sept. 17, 2018

Do NOT put your money into Chase Bank! This bank, even compared to Wells Fargo and BOA, is on another level of unethical behavior. I had thousands of dollars stolen from me and this bank had non-existent fraud protection as well as no coverage for the fraud whatsoever. And it was their fault I was compromised as they had information stolen from them. I spoke to many people higher up in the company who openly admit to their unethical business practices that they only care about their own interests and profits (even if they must use loopholes) than to look out for their customers. THIS BANK ABSOLUTELY WILL STEAL YOUR MONEY AT SOME POINT IN TIME. I was scammed and will never use this bank or any national bank again until the government actually puts together laws that prevent these scammers from using loopholes to profit off their customers.

FYI, if you have even 1 cent stolen from your account and then your account drained exactly 60 days later, this bank will refuse to help recover your funds. This means, don't just review your statements, make sure you log in every single day (or just don't use this bank) to see if even 1 penny was fraudulently drawn from your account. Chase will say it's been sixty days since that penny and won't help you. Additionally, if you even recover the funds yourself, they'll refuse to allow the funds to go into YOUR bank account (even though it costs them nothing). Completely unethical!

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11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 17, 2018

I'm writing this email to let you know about my Chase account problem. I had recently opened an account at Chase Bank, however, it was blocked as I tried to send my friend an amount of 500$ through QuickPay. Later, when I spoke to the manager about it, she spoke to customer service and let me know that my account has been closed and that I cannot open another account at Chase. I was not given any explanation as to why Chase has terminated its service with me. Thank you for your kind relationship and response.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2018

I was a victim of fake check scam. When asked Chase banker about validity of check banker told me “Sir, check has been verified”. I made a decision based on that information and then Chase returned the check and completely dismissed the banker erroneous info and held me liable.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 14, 2018

I opened a rollover account for some of my retirement funds in July 2018 with the understanding that they would be transferred out of Chase to two annuities once the funds were deemed "collected" at Chase. It is now mid September 2018 and the bank has yet to transfer my funds - one excuse after another- paperwork not completed properly, issues with the Medallion Guarantee, wrong mailing address and the list goes on and on! We solve one issues and Chase comes up with another reason not to transfer the funds.

As recently as yesterday, September 13th Chase stated that they needed the Custodial Acceptance Letter - I confirmed that this was already sent to Chase along with Medallion Guarantee - apparently there is a "black hole" somewhere in their system where documents are lost! They have been rude and condescending with a total lack of cooperation and now my direct investment adviser that opened my accounts says he can no longer help me - really - he sure was there when I deposited the money. This "problem" has now been turned over to his supervisor and as of today, September 14th, Chase has not released my money - I emphasize - My Money!!! I am being very kind giving them a one star rating and will continue to pursue the release of funds.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 14, 2018

I went to the Chase ATM today in Englishtown, NJ. When trying to withdrawn $40.00 cash I got the message "We aren't able to give cash right now. Please call us at 1-800-935-9935". I went inside the bank and was told that their service tech. was there previously and that their outside ATM wasn't working. I asked why wasn't there a out of order sign on the ATM. I then withdrew $40.00 with their inside ATM without an issue. I now realize that my account has been debited twice for $40.00. When I call the 800 number above I am told that I have to file a claim with customer service and answer questions. Why do I have to waste my time when the bank knew they had an issue with the ATM and didn't do anything?

3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Sept. 14, 2018

I checked my balance. Was negative due to monthly service charge, I deposited money. Then the next day Chase closed my account, nobody notified me that they decided to close it due to 60 day no activity. I talked to the branch mgr. She said, "Sorry, can't do nothing about it."

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2018

I received notification from Chase that they were moving the branch at 4909 Lakewood Blvd, Lakewood Ca. to another location down the street. This closure eliminates my safety deposit box. Chase is telling me I will forfeit any unused portion of my annual rental fee if I don't move the box to another Chase location. This does not work for me so I asked for a refund of the unused portion of my rent. This was denied. In the rental renewal letter sent in May there was no mention of a possible branch closure. Closing a branch requires so much lead time that there was no way they didn't know it was going to happen prior to sending out renewal contracts. I am not terminating the rental agreement. Chase is.

In addition I was not required to have any other Chase account with my rental but moving to a new location would have required opening an account that I didn't want or need. Isn't this fraud? Misrepresenting the availability of a product by not disclosing a planned closure of the branch location. I guess the assumption was I would stay with Chase and move to the location of their choice and it would be a good opportunity to tack on an account requirement essentially changing the terms of the current contract?

If this wasn't acceptable they did not give me the option of not renewing the rental agreement by not disclosing the planned branch closure. This experience can be added to the list of other Chase methods to cheat and steal customer money. I would recommend a mattress for your money over doing business with Chase. This isn't the first time they screwed me. Their tactics hail all the way back to the acquisition of Washington Mutual so the track record is extensive.

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Chase expert review by Barbara Friedberg

Chase is the consumer and commercial banking business of JPMorgan Chase & Co. (JPM), a major global financial services firm. Chase Bank’s reach spans almost half of America’s households.

  • Services: Chase’s services span the banking sphere and include personal banking, small business lending, mortgages, credit cards, auto financing and investment advice.

  • Highly ranked: According to their website, Chase has received numerous awards and recognition for their products and services.

  • Digital banking: Chase is at the forefront of electronic banking including mobile, online, e-pay, account alerts and more.

  • Financing options: With everything from student loans to home equity lines of credit, Chase Bank has the financing options for students, military, home buyers, business owners as well as typical consumers.

  • Account rewards: Chase products may include special rewards and promotions. Chase offers a variety of checking and savings accounts for retail customers, including free, no-fee options and interest earning accounts.

  • Best for: Chase Bank offers suitable banking products for all consumers.

Profile picture of Barbara Friedberg
Barbara Friedberg Personal Finance Contributing Editor

Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

Chase Bank Company Information

Company Name:
Chase
Year Founded:
1799
Address:
270 Park Ave
City:
New York
State/Province:
NY
Postal Code:
10017
Country:
United States
Phone:
(800) 432-3117
Website:
www.chase.com
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