Chase Bank Reviews

I love Chase Bank, I've been there with them so long I can't remember how long. They always have my back when somebody gets hold of my card and gets it cleared up. When I go into the bank the tellers are all awesome I'm in and out within a couple of minutes, rarely is there a line. They are so helpful and always have a smile and make me feel welcome when I'm there. I plan in staying there for life. 🥰

I'd like to leave a 5-star review for Chase Bank Officer ** who works in the branch located at 2623 E 17th Street in Brooklyn, NY. ** provided an outstanding customer service and exceeded all of my expectations with her professionalism and knowledge. From the moment I walked in, she was patient, attentive, and genuinely focused on helping me with my needs. She took the time to explain everything clearly, guided me through each step, and made the entire process smooth. Besides helping me to open a checking account, Natia even went above and beyond explaining to me about opening a savings account toward my future retirement. It is rare to meet someone who combines expertise with such a warm and supportive attitude. Natia is a great asset to Chase, and I am grateful for her assistance. I highly recommend working with her to anyone who wants a truly exceptional banking experience!

We sought help from Chase Bank to retrieve a 5 year old “Release of Lien” document. Jenna **, Officer, Relationship Banker, Chase Bank met us at the door. We explained what we needed and Jenna immediately took us to her office. The whole experience was prompt and professional. Jenna made a phone call and worked through the process with us. We were overwhelmed with her expertise. Within 10 minutes, we were told the document would be in the mail within two days. This exceeded every expectation we had before we entered the bank!!

The two branches I do most of my business at have really nice personnel working there. They are friendly, knowledgeable and helpful. On-line banking is easily accessible. The reason I did not give Chase a perfect score is because of the issues I had receiving compensation for referring 2 family members to Chase. I sent them the link to refer a friend to apply for a credit card and neither were able to get a reply on whether or not their applications for a card were approved. When they went into the branch, they were told the approval was pending and they should contact customer service.

I called customer service, was connected to Brittany. She was excellent in helping me. She went above and beyond in caring. At the end, she asked me if it was ok to ask me to do something. I said, yes. She said, “can you smile for me, for the rest the day?” Her act of kindness (out of banking business) really touched my heart. I replied,”I’ll try. I’m not feeling well today.” She responded, “I will pray for you.” This left me in tears, that she would even care. Chase Bank, you have a wonderful, extraordinary employee in Brittney. Treat her right. If I still had my business, she’s the one I’d want to run it.

This bank I know, great for balances. They pay the bills correctly on time. This bank has protected me from unauthorized purchases, this bank is also FDIC ensured, and this bank will give you four hundred dollars by opening a checking account with them, holy smokes, thank you.

I recently deposited a check in a Chase ATM of 1000 that was issued from my retirement savings account plan, unfortunately after I made the deposit all I received was a receipt telling me to call an 800 number to see if the deposit went through, did that, I provided documentation and those only response I received was that a claim will be put in for my deposit and I have to wait up to 45 days to receive my money. Well that doesn’t help because I am going through a financial hardship and I need the money for my bills. Not satisfied with this at all.

I’ve always liked Chase Bank but something very strange happened, I’ve been getting quarter rolls from them for years and I so happen to check it one time after years and every quarter roll is one quarter short like are you serious? No way this is a mistake, and that adds up to a lot of money over years time.

I have been with Chase Amazon credit card since 2016 and have never been late. Having looked at the wrong due date, I called to find out what's going on and they treated me like I was a second class citizen. Thinking about canceling the credit card.

Simply terrible!! Perhaps the worst customer service, really just any service I have had. I am a “Private Client” and could not be more disappointed in the way this establishment handles anything. The out of country workers really take the cake. They are smug know it alls who literally do their best to gaslight you and just laugh on the other end. Chase I have taken all my money out of your Institution, a considerable amount to say the least and I would hope more people stand up and do so. At minimum Chase, you could at least start listening to some of your service calls and give your customers the proper respect and help. Totally disrespectful. What a joke. Just a terrible terrible operation altogether and so many people think so.