Chase Bank Reviews

The two branches I do most of my business at have really nice personnel working there. They are friendly, knowledgeable and helpful. On-line banking is easily accessible. The reason I did not give Chase a perfect score is because of the issues I had receiving compensation for referring 2 family members to Chase. I sent them the link to refer a friend to apply for a credit card and neither were able to get a reply on whether or not their applications for a card were approved. When they went into the branch, they were told the approval was pending and they should contact customer service.

I called customer service, was connected to Brittany. She was excellent in helping me. She went above and beyond in caring. At the end, she asked me if it was ok to ask me to do something. I said, yes. She said, “can you smile for me, for the rest the day?” Her act of kindness (out of banking business) really touched my heart. I replied,”I’ll try. I’m not feeling well today.” She responded, “I will pray for you.” This left me in tears, that she would even care. Chase Bank, you have a wonderful, extraordinary employee in Brittney. Treat her right. If I still had my business, she’s the one I’d want to run it.

In May 2019 my 2009 Subaru unexpectedly had a blown engine after the check engine light went off, Firestone, said I needed oil, come back if the check engine light comes back on. It did, but I was driving and nowhere near Firestone. AAA tow truck driver said I had a blown engine and took me to the dealer. I bought a new car and the lender was Chase Bank. Upon reviewing the paperwork at home that Bank of America denied me. Loan manager never told me this. My credit at the time was 699, with NEVER in my life had a credit default, late payment, etc, just my credit card percentage was slightly over 30 %. Chase Bank had enough trust in me to lend to me or I would have been without a vehicle. Every payment has been made 3 weeks ahead of the due date of May 26th.

I have had Chase for the past 3 years. When I lost my job and my bank account was overdrawn, I reached out to explain, and they waived the fees. I had fraudulent charges on my account, and they quickly resolved it for me. Their customer service has been very kind and helpful. I tried another popular bank, and they had strict limits on what you could do with your money. Chase has not put any limits on my account, which has made it easy to pay my bills, which are large amounts. I'm very thankful that I have them as my bank.

I will never bank with any other bank. Chase Bank fought for us to get our money back after we were involved with a Facebook scam. We filed a police report, reported it to the FBI, and gave Chase bank several documents to show what happened so they could fight with the bank of the scammer to get our money back. Unbelievably, a little over two week, we had our $1000 returned to us that the scammer had taken from us. Chase not only helped us, but helped to fight the scammer/find him so others wouldn't be caught by him as well. We have been banking with Chase now for 21 years and have been completely happy, but this was the ultimate display of why we will never bank with someone else.

We sought help from Chase Bank to retrieve a 5 year old “Release of Lien” document. Jenna **, Officer, Relationship Banker, Chase Bank met us at the door. We explained what we needed and Jenna immediately took us to her office. The whole experience was prompt and professional. Jenna made a phone call and worked through the process with us. We were overwhelmed with her expertise. Within 10 minutes, we were told the document would be in the mail within two days. This exceeded every expectation we had before we entered the bank!!

I made a deposit on May 2 2025 at the atm on Garland/ Buckner Branch 1500. The atm decided to malfunction. During the accepting of all the cash spit out a receipt to call the bank to see if my deposit was made. I called. Filed a claim same day and here we are Wed May 7th 2025 and I still do not have my money. The Bank has ways to clearly see the card used and amount and that the atm stop working. What's the hold up? My bills are due and late. I'm very upset but have been patient until now!! I need my money! Never will Trust Atm Banking!!!!

I don't understand what has happened with CHASE now a member for four decades. When I try to get access to my account I'm told that I have a verbal password. Something I have never had. I always sign in with my phone, however the agent overseas can't not get into I give him a verbal password that I have never had? So today I went to the bank. Was told I WAS CORRECT. I DO NOT HAVE A VERBAL PASSWORD. However again when I tried to reach my account the guy overseas tells me he can not help me until I give him my verbal password. I guess he wants my mother's maiden name so he can open a new credit line.

Deborah **, Chase Loan Officer for Mortgage engages in UNSAFE UNENCRYPTED BANKING PRACTICES. Due to her INEPT standards ALL OUR ACCOUNTS WERE HACKED. DO NOT REPEAT DO NOT TRUST CHASE WITH YOUR INFO or $$$$ EVER!! RIP OFF THRU NEGLIGENCE.

Worst banking I've ever went through and I've been with them 6 years. I'm done!! My card stays locked and somehow it pulls money from my debit card while locked then get negative and overdraft fee notifications and for everything my card stays locked and somehow has transactions when it's locked????