Chase Bank

Chase Bank Reviews

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Overall Rating2.0 out of 5
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About Chase Bank Reviews

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

Featured Reviews

Dontneedthiseither, KY

I have no complaints about this bank's service (aside from my home town refusing to allow them to do business here) except when it comes to asking questions to customer service re...

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Temecula, CA

In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 num...

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Chase credit cards

Chase credit cards come with a variety of bonus offers, rewards, perks and benefits. Chase cardholders get 24/7 account access through the Chase Mobile app, free credit scores through Credit Journey and access to Chase’s Ultimate Rewards programs.

chase sapphire preferredRecommended Credit:
Best travel rewards
Chase Sapphire Preferred
  • Travel
  • 60,000 points*
  • $95 annual fee
chase sapphire reserveRecommended Credit:
Best luxury travel benefits
Chase Sapphire Reserve
  • Travel
  • 50,000 points*
  • $450 annual fee
chase freedom unlimited balance transferRecommended Credit:
Best flat-rate rewards
Chase Freedom Unlimited
  • Cash back
  • $150 bonus*
  • No annual fee
chase freedomRecommended Credit:
Best cash back rewards
Chase Freedom
  • Cash back
  • $150 bonus*
  • No annual fee
chase ink business cashRecommended Credit:
Best small business card
Chase Ink Business Cash
  • Small business
  • $500 bonus*
  • No annual fee
chase ink business preferredRecommended Credit:
Best business sign-up bonus
Chase Ink Business Preferred
  • Small business
  • 80,000 points*
  • $95 annual fee
chase ink business unlimitedRecommended Credit:
Best flat-rate business card
Chase Ink Business Unlimited
  • Small business
  • $500 bonus*
  • No annual fee

*See terms and conditions

About Chase Bank services

In addition to credit cards, Chase offers a variety of financial services, including checking and savings accounts, business banking, credit cards and mortgages

  • Checking accounts: Chase offers three types of checking accounts: Chase Total Checking, Chase Premier Plus Checking and Chase Sapphire Checking. All checking accounts come with Chase Online Banking and online bill pay. Monthly fees range from $0 to $25.
  • Savings accounts: Chase Savings and Chase Premier Savings accounts both earn interest. Monthly services fees range from $0 to $25.
  • Business banking: Chase Bank offers business checking, merchant services, small business credit cards and business lending.
  • Mortgages: Homebuyers can obtain ARM, FHA and VA mortgage loans through Chase Bank. The company also offers refinancing and home equity line of credit options.
  • Planning and investments: A Chase advisor can help develop a financial strategy for your future.
  • Car loans: Clients can get an auto loan for a new or used car through Chase Auto Preferred.

Chase Bank Reviews

ConsumerAffairs has collected 4,035 reviews and 2,898 ratings.

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Page 1 Reviews 0 - 5

Reviewed Sept. 14, 2023

I just wanted to make a quick note that Chase Bank was the easiest company with which to deal after losing my brother in an apartment fire. They responded quickly telling me what documents they needed and were quick to send checks for me to deposit into his estate. One thing that was especially kind, is they are the only company that returned to me his death certificate and my letter of Administration. These documents cost money to obtain, and the Letter of Administration was obtained through my attorney, which also costs money every time I need more. I really appreciate that they take the time to return these documents.

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Reviewed Aug. 4, 2023

I want to say a big thank you to Mr. Christopher ** for the excellent reception and perfect professionalism in his work. Thanks to the first meeting with him (as a new family in Pelham Village), we understood and believed that Chase Bank is the best bank for the client. Thank you a lot again Mr Christopher ** Chase Bank.

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    Reviewed April 18, 2023

    Honest and dependable service. A solid choice in these uncertain times. Excellent credit services. I left my small town community bank for solid ground. JPMC supports local business. App has complete financial services and great educational material.

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    Reviewed March 16, 2023

    Chase bank saved my money from many trouble sellers on online. They always protect me from being robbed. Thank you for being loyal and providing the best customer service to me. Thank you Chase! Thank you!

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    Reviewed Oct. 21, 2022

    I’m amazed at the interest rate at which Chase Bank provided me my car loan. Although I’ve been a member we for a long time, I have suffered from poor credit until Credit Boos Helpers did an excellent cleanup on my credit. Score jumped 180+ points into 792!

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    Reviewed Sept. 28, 2023

    I deposited a check from my work. Got the funds verified and they still won't release the 7 business day hold even if it clears earlier. Poor customer service. Agent was rude and condescending when on phone.

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    Reviewed Sept. 28, 2023

    Opened the debit card for my son without any overdraft agreement thinking if there is no sufficient funds, the card will be declined. But this is not the case with Chase Bank. The balance went to negative and I had to pay off the overdraft. Of cause, asked the customer service and they answer is basically if somebody will still your card and charge whatever amount they want you will be on the hook to pay it because it is "technology fault" . Here is their answer: "We will follow the spending rules, but there may be times when the technology allows a child to exceed the amount in that category." Yeah, good luck with having unprotected debit card account with Chase. Just to make sure I am not making this up the better BBB complaint #**.

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    Reviewed Sept. 28, 2023

    I recently had an unfortunate experience with Chase Bank regarding the closure of my account. I was offered a remote job (in this hard to get a job climate) and they paid me with a check that was fraudulent. NOT MY FAULT. Chase shut down my account and then held my money hostage!! I had been with them for over 10 years! While I understand that banks have policies in place to protect against fraudulent activity, my situation left me frustrated and disappointed. They should be more sensitive and look into each account on a case by case basis. Every time I spoke with a rep, they were rude and treated me like a criminal. Did I mention that they still won't send me the money that is rightfully mine?

    Chase Bank closed my account without warning and kept my funds, which was a stressful and unsettling experience. I believe that better communication and transparency could have prevented this situation from escalating. I would appreciate it if Chase Bank could review and improve their account closure procedures to ensure that customers like me are not left in the dark or with unresolved issues. It's essential for banks to prioritize customer satisfaction and provide clear guidance when such actions are taken. They don't care about their customers. I hope my feedback will help Chase Bank enhance their customer service and policies to prevent similar incidents in the future.

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    Reviewed Sept. 26, 2023

    They want me to make an appointment and go into the branch to answer a simple question. Ridiculous. I'm asking about purchasing foreign currency and if it is available. I do not have the time or inclination to go branch hopping.

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    Reviewed Sept. 26, 2023

    I used Chase's Checking account for less than a month, the bank constantly blocked my transfers to Zelle, which created huge inconveniences, as time, money, nerves were lost. Then they completely blocked my Zelle without explaining the reasons, again spending my time going to the office, where 4 people could not explain why within an hour. Then, without warning or explanation, they closed my account, blocking my money and leaving me without a single dollar. Now I do not know how to get my money back, since it is unknown when I will receive my check. They also left me without means of livelihood, because I trusted them and deposited all the cash into the account.

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    Chase Bank pros and cons

    Chase Bank offers many financial services. It’s easy to open an account, and many new customers qualify for sign-up bonuses and rewards. There are a few things to consider before deciding if Chase Bank is right for you, however.


    • Thousands of branch and ATM locations
    • Bonuses for new customers
    • Online banking through Chase Mobile app
    • 24/7 customer service
    • FDIC insured 


    • Monthly service fees on some accounts
    • $2.50 charge to withdraw funds from non-Chase ATMs
    • Variable interest rates
    • Does not have physical locations in every state

    Chase author review by Cassidy Horton

    Chase is the consumer and commercial banking business of JPMorgan Chase & Co. (JPM), a major global financial services firm. Almost half of America’s households use Chase Bank’s services.

    • Services: Chase’s services span the banking sphere and include personal banking, small business lending, mortgages, credit cards, auto financing and investment advice.

    • Highly ranked: According to their website, Chase has received numerous awards and recognition for its products and services.

    • Digital banking: Chase is at the forefront of electronic banking, including mobile and online banking, e-pay and account alerts.

    • Financing options: With everything from student loans to home equity lines of credit, Chase Bank has the financing options for students, military, home buyers and business owners as well as typical consumers.

    • Account rewards: Chase products may include special rewards and promotions. Chase offers a variety of checking and savings accounts for retail customers, including free, no-fee options and interest-earning accounts.

    A freelance personal finance writer with more than four years of experience writing for high-profile online publications, Cassidy became interested in personal finance during grad school while paying off debt and trying to avoid lifestyle inflation. She paid off $18K in student loan debt in 10 months and tripled her salary in two years by becoming a freelancer; she also runs a personal finance site for freelancers. Cassidy has an MBA from Georgia Southern University and a bachelor’s degree in public relations.

    Chase Bank Company Information

    Company Name:
    Year Founded:
    270 Park Ave
    New York
    Postal Code:
    United States