Chase Bank Reviews

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About Chase Bank

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

Featured Reviews

Dontneedthiseither, KY
Verified purchase
I have no complaints about this bank's service (aside from my home town refusing to allow them to do business here) except when it comes to asking questions to customer service re...

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Temecula, CA
Verified purchase
In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 num...

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Chase credit cards

Chase credit cards come with a variety of bonus offers, rewards, perks and benefits. Chase cardholders get 24/7 account access through the Chase Mobile app, free credit scores through Credit Journey and access to Chase’s Ultimate Rewards programs.

chase sapphire preferredRecommended Credit:
Excellent
Best travel rewards
Chase Sapphire Preferred
  • Travel
  • 60,000 points*
  • $95 annual fee
chase sapphire reserveRecommended Credit:
Excellent
Best luxury travel benefits
Chase Sapphire Reserve
  • Travel
  • 50,000 points*
  • $450 annual fee
chase freedom unlimited balance transferRecommended Credit:
Good–excellent
Best flat-rate rewards
Chase Freedom Unlimited
  • Cash back
  • $150 bonus*
  • No annual fee
chase freedomRecommended Credit:
Good
Best cash back rewards
Chase Freedom
  • Cash back
  • $150 bonus*
  • No annual fee
chase ink business cashRecommended Credit:
Good–excellent
Best small business card
Chase Ink Business Cash
  • Small business
  • $500 bonus*
  • No annual fee
chase ink business preferredRecommended Credit:
Good–excellent
Best business sign-up bonus
Chase Ink Business Preferred
  • Small business
  • 80,000 points*
  • $95 annual fee
chase ink business unlimitedRecommended Credit:
Good–excellent
Best flat-rate business card
Chase Ink Business Unlimited
  • Small business
  • $500 bonus*
  • No annual fee

*See terms and conditions

About Chase Bank services

In addition to credit cards, Chase offers a variety of financial services, including checking and savings accounts, business banking, credit cards and mortgages

  • Checking accounts: Chase offers three types of checking accounts: Chase Total Checking, Chase Premier Plus Checking and Chase Sapphire Checking. All checking accounts come with Chase Online Banking and online bill pay. Monthly fees range from $0 to $25.
  • Savings accounts: Chase Savings and Chase Premier Savings accounts both earn interest. Monthly services fees range from $0 to $25.
  • Business banking: Chase Bank offers business checking, merchant services, small business credit cards and business lending.
  • Mortgages: Homebuyers can obtain ARM, FHA and VA mortgage loans through Chase Bank. The company also offers refinancing and home equity line of credit options.
  • Planning and investments: A Chase advisor can help develop a financial strategy for your future.
  • Car loans: Clients can get an auto loan for a new or used car through Chase Auto Preferred.

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Chase Bank Reviews

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    How do I know I can trust these reviews about Chase?
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    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed May 4, 2025

    The two branches I do most of my business at have really nice personnel working there. They are friendly, knowledgeable and helpful. On-line banking is easily accessible. The reason I did not give Chase a perfect score is because of the issues I had receiving compensation for referring 2 family members to Chase. I sent them the link to refer a friend to apply for a credit card and neither were able to get a reply on whether or not their applications for a card were approved. When they went into the branch, they were told the approval was pending and they should contact customer service.

    When they contact customer service, they were both told they were approved and should receive their cards in the mail. When I realized I was never credited for the referral, I messaged and called Chase. I provided both new members' information and was told it would be investigated. I was later advised by Chase that because the new members did not apply through the refer a friend link, I did not qualify for the $100 credit. I explained the issue with the link, like I had done before. I still did not receive the credit after going round and round with customer service. The $100 credit was not the issue but it was the way Chase seem to discredit what happened, even though they could clearly see both new members had recently applied and were approved for the credit cards. I have not referred anyone else to Chase after that incident.

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    Staff

    Reviewed April 25, 2025

    I called customer service, was connected to Brittany. She was excellent in helping me. She went above and beyond in caring. At the end, she asked me if it was ok to ask me to do something. I said, yes. She said, “can you smile for me, for the rest the day?” Her act of kindness (out of banking business) really touched my heart. I replied,”I’ll try. I’m not feeling well today.” She responded, “I will pray for you.” This left me in tears, that she would even care. Chase Bank, you have a wonderful, extraordinary employee in Brittney. Treat her right. If I still had my business, she’s the one I’d want to run it.

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      Reviewed Jan. 7, 2025

      In May 2019 my 2009 Subaru unexpectedly had a blown engine after the check engine light went off, Firestone, said I needed oil, come back if the check engine light comes back on. It did, but I was driving and nowhere near Firestone. AAA tow truck driver said I had a blown engine and took me to the dealer. I bought a new car and the lender was Chase Bank. Upon reviewing the paperwork at home that Bank of America denied me. Loan manager never told me this. My credit at the time was 699, with NEVER in my life had a credit default, late payment, etc, just my credit card percentage was slightly over 30 %. Chase Bank had enough trust in me to lend to me or I would have been without a vehicle. Every payment has been made 3 weeks ahead of the due date of May 26th.

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      Customer ServiceStaff

      Reviewed Sept. 5, 2024

      I have had Chase for the past 3 years. When I lost my job and my bank account was overdrawn, I reached out to explain, and they waived the fees. I had fraudulent charges on my account, and they quickly resolved it for me. Their customer service has been very kind and helpful. I tried another popular bank, and they had strict limits on what you could do with your money. Chase has not put any limits on my account, which has made it easy to pay my bills, which are large amounts. I'm very thankful that I have them as my bank.

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      Reviewed July 11, 2024

      I will never bank with any other bank. Chase Bank fought for us to get our money back after we were involved with a Facebook scam. We filed a police report, reported it to the FBI, and gave Chase bank several documents to show what happened so they could fight with the bank of the scammer to get our money back. Unbelievably, a little over two week, we had our $1000 returned to us that the scammer had taken from us. Chase not only helped us, but helped to fight the scammer/find him so others wouldn't be caught by him as well. We have been banking with Chase now for 21 years and have been completely happy, but this was the ultimate display of why we will never bank with someone else.

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      Customer ServicePunctuality & Speed

      Reviewed May 10, 2025

      We sought help from Chase Bank to retrieve a 5 year old “Release of Lien” document. Jenna **, Officer, Relationship Banker, Chase Bank met us at the door. We explained what we needed and Jenna immediately took us to her office. The whole experience was prompt and professional. Jenna made a phone call and worked through the process with us. We were overwhelmed with her expertise. Within 10 minutes, we were told the document would be in the mail within two days. This exceeded every expectation we had before we entered the bank!!

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      Customer ServicePunctuality & Speed

      Reviewed May 7, 2025

      I made a deposit on May 2 2025 at the atm on Garland/ Buckner Branch 1500. The atm decided to malfunction. During the accepting of all the cash spit out a receipt to call the bank to see if my deposit was made. I called. Filed a claim same day and here we are Wed May 7th 2025 and I still do not have my money. The Bank has ways to clearly see the card used and amount and that the atm stop working. What's the hold up? My bills are due and late. I'm very upset but have been patient until now!! I need my money! Never will Trust Atm Banking!!!!

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      Customer ServiceStaff

      Reviewed May 6, 2025

      I don't understand what has happened with CHASE now a member for four decades. When I try to get access to my account I'm told that I have a verbal password. Something I have never had. I always sign in with my phone, however the agent overseas can't not get into I give him a verbal password that I have never had? So today I went to the bank. Was told I WAS CORRECT. I DO NOT HAVE A VERBAL PASSWORD. However again when I tried to reach my account the guy overseas tells me he can not help me until I give him my verbal password. I guess he wants my mother's maiden name so he can open a new credit line.

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      Reviewed May 6, 2025

      Deborah **, Chase Loan Officer for Mortgage engages in UNSAFE UNENCRYPTED BANKING PRACTICES. Due to her INEPT standards ALL OUR ACCOUNTS WERE HACKED. DO NOT REPEAT DO NOT TRUST CHASE WITH YOUR INFO or $$$$ EVER!! RIP OFF THRU NEGLIGENCE.

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      Reviewed May 6, 2025

      Worst banking I've ever went through and I've been with them 6 years. I'm done!! My card stays locked and somehow it pulls money from my debit card while locked then get negative and overdraft fee notifications and for everything my card stays locked and somehow has transactions when it's locked????

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      Chase Bank pros and cons

      Chase Bank offers many financial services. It’s easy to open an account, and many new customers qualify for sign-up bonuses and rewards. There are a few things to consider before deciding if Chase Bank is right for you, however.

      Pros

      • Thousands of branch and ATM locations
      • Bonuses for new customers
      • Online banking through Chase Mobile app
      • 24/7 customer service
      • FDIC insured 

      Cons

      • Monthly service fees on some accounts
      • $2.50 charge to withdraw funds from non-Chase ATMs
      • Variable interest rates
      • Does not have physical locations in every state

      Chase author review by Cassidy Horton

      Chase is the consumer and commercial banking business of JPMorgan Chase & Co. (JPM), a major global financial services firm. Almost half of America’s households use Chase Bank’s services.

      • Services: Chase’s services span the banking sphere and include personal banking, small business lending, mortgages, credit cards, auto financing and investment advice.

      • Highly ranked: According to their website, Chase has received numerous awards and recognition for its products and services.

      • Digital banking: Chase is at the forefront of electronic banking, including mobile and online banking, e-pay and account alerts.

      • Financing options: With everything from student loans to home equity lines of credit, Chase Bank has the financing options for students, military, home buyers and business owners as well as typical consumers.

      • Account rewards: Chase products may include special rewards and promotions. Chase offers a variety of checking and savings accounts for retail customers, including free, no-fee options and interest-earning accounts.

      A freelance personal finance writer with more than four years of experience writing for high-profile online publications, Cassidy became interested in personal finance during grad school while paying off debt and trying to avoid lifestyle inflation. She paid off $18K in student loan debt in 10 months and tripled her salary in two years by becoming a freelancer; she also runs a personal finance site for freelancers. Cassidy has an MBA from Georgia Southern University and a bachelor’s degree in public relations.

      Chase Bank Company Information

      Company Name:
      Chase
      Year Founded:
      1799
      Address:
      270 Park Ave
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10017
      Country:
      United States
      Website:
      www.chase.com

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