Chase Bank Reviews

I just wanted to make a quick note that Chase Bank was the easiest company with which to deal after losing my brother in an apartment fire. They responded quickly telling me what documents they needed and were quick to send checks for me to deposit into his estate. One thing that was especially kind, is they are the only company that returned to me his death certificate and my letter of Administration. These documents cost money to obtain, and the Letter of Administration was obtained through my attorney, which also costs money every time I need more. I really appreciate that they take the time to return these documents.

I want to say a big thank you to Mr. Christopher ** for the excellent reception and perfect professionalism in his work. Thanks to the first meeting with him (as a new family in Pelham Village), we understood and believed that Chase Bank is the best bank for the client. Thank you a lot again Mr Christopher ** Chase Bank.

Honest and dependable service. A solid choice in these uncertain times. Excellent credit services. I left my small town community bank for solid ground. JPMC supports local business. App has complete financial services and great educational material.

Chase bank saved my money from many trouble sellers on online. They always protect me from being robbed. Thank you for being loyal and providing the best customer service to me. Thank you Chase! Thank you!

I’m amazed at the interest rate at which Chase Bank provided me my car loan. Although I’ve been a member we for a long time, I have suffered from poor credit until Credit Boos Helpers did an excellent cleanup on my credit. Score jumped 180+ points into 792!

I deposited a check from my work. Got the funds verified and they still won't release the 7 business day hold even if it clears earlier. Poor customer service. Agent was rude and condescending when on phone.

Opened the debit card for my son without any overdraft agreement thinking if there is no sufficient funds, the card will be declined. But this is not the case with Chase Bank. The balance went to negative and I had to pay off the overdraft. Of cause, asked the customer service and they answer is basically if somebody will still your card and charge whatever amount they want you will be on the hook to pay it because it is "technology fault" . Here is their answer: "We will follow the spending rules, but there may be times when the technology allows a child to exceed the amount in that category." Yeah, good luck with having unprotected debit card account with Chase. Just to make sure I am not making this up the better BBB complaint #**.

I recently had an unfortunate experience with Chase Bank regarding the closure of my account. I was offered a remote job (in this hard to get a job climate) and they paid me with a check that was fraudulent. NOT MY FAULT. Chase shut down my account and then held my money hostage!! I had been with them for over 10 years! While I understand that banks have policies in place to protect against fraudulent activity, my situation left me frustrated and disappointed. They should be more sensitive and look into each account on a case by case basis. Every time I spoke with a rep, they were rude and treated me like a criminal. Did I mention that they still won't send me the money that is rightfully mine?

They want me to make an appointment and go into the branch to answer a simple question. Ridiculous. I'm asking about purchasing foreign currency and if it is available. I do not have the time or inclination to go branch hopping.

I used Chase's Checking account for less than a month, the bank constantly blocked my transfers to Zelle, which created huge inconveniences, as time, money, nerves were lost. Then they completely blocked my Zelle without explaining the reasons, again spending my time going to the office, where 4 people could not explain why within an hour. Then, without warning or explanation, they closed my account, blocking my money and leaving me without a single dollar. Now I do not know how to get my money back, since it is unknown when I will receive my check. They also left me without means of livelihood, because I trusted them and deposited all the cash into the account.