Chase Bank Reviews

We sought help from Chase Bank to retrieve a 5 year old “Release of Lien” document. Jenna **, Officer, Relationship Banker, Chase Bank met us at the door. We explained what we needed and Jenna immediately took us to her office. The whole experience was prompt and professional. Jenna made a phone call and worked through the process with us. We were overwhelmed with her expertise. Within 10 minutes, we were told the document would be in the mail within two days. This exceeded every expectation we had before we entered the bank!!

The two branches I do most of my business at have really nice personnel working there. They are friendly, knowledgeable and helpful. On-line banking is easily accessible. The reason I did not give Chase a perfect score is because of the issues I had receiving compensation for referring 2 family members to Chase. I sent them the link to refer a friend to apply for a credit card and neither were able to get a reply on whether or not their applications for a card were approved. When they went into the branch, they were told the approval was pending and they should contact customer service.

I called customer service, was connected to Brittany. She was excellent in helping me. She went above and beyond in caring. At the end, she asked me if it was ok to ask me to do something. I said, yes. She said, “can you smile for me, for the rest the day?” Her act of kindness (out of banking business) really touched my heart. I replied,”I’ll try. I’m not feeling well today.” She responded, “I will pray for you.” This left me in tears, that she would even care. Chase Bank, you have a wonderful, extraordinary employee in Brittney. Treat her right. If I still had my business, she’s the one I’d want to run it.

In May 2019 my 2009 Subaru unexpectedly had a blown engine after the check engine light went off, Firestone, said I needed oil, come back if the check engine light comes back on. It did, but I was driving and nowhere near Firestone. AAA tow truck driver said I had a blown engine and took me to the dealer. I bought a new car and the lender was Chase Bank. Upon reviewing the paperwork at home that Bank of America denied me. Loan manager never told me this. My credit at the time was 699, with NEVER in my life had a credit default, late payment, etc, just my credit card percentage was slightly over 30 %. Chase Bank had enough trust in me to lend to me or I would have been without a vehicle. Every payment has been made 3 weeks ahead of the due date of May 26th.

I have been with Chase for many years. I live on Long Island, New York and have to admit that nearly every experience has been good and beneficial in some way. I was hacked twice where some hacker in Cali copied my checks and tried to cash them with an insider at the branch. Chase and the rep Michael worked diligently to correct the issue and get me operational immediately both times it happened. Chase has been a great brand over the years and my relationship with the bank is invaluable to me.

I don’t remember who I spoke to but was very rude. Didn’t feel like she wanted to do her job or anything. Even hung up on me. Very rude customer service. This is the reason why everyone talked crap about Chase.

I've been a long time customer and usually can find solution on my own. This time I reached out for assistance since my scheduled property tax payment for a precise day of payment was delayed hence a late fee penalty was assessed unto my account. My personal banker deferred me to customer service department, I supposed not wanting to deal with the issue. I didn't get far with the CS either basically telling me that it was my fault that I didn't specify the payment had to go out that particular day???

Chase Customer Service is absolutely horrendous and so is their claims department.. going in the morning to switch all of my bank accounts and credit cards out of Chase. I will never ever be doing business with them again. I highly recommend anyone reading this to do the same.. horrible.

This is by far the worst experience I have ever had with a bank. I needed a new card due to my current card being damaged. I ordered a card off the app and waited 1 week for it to arrive. The card that arrived did not work. I reached out to customer service and confirmed the card's expiration date was wrong. I waited another week for a second card to arrive. I activated the card this morning and the card will not work for online payments. I call customer service a 3rd time where I am informed I have an entirely new card number due to a claim that the 1st card never arrived however the card I received this morning still does not match the card number on file.

I've been bank with Chase for 7 years and was not aware I couldn't receive wire transfers. Sold a house never received the money because chase rejected the funds. Said because fraud. Last time I checked, fraud came out. Not in. I would not have known this if I had not called. They received the money in mins but take 2 to 3 business days to receive back. Is absolutely horse ****. I will be close my account and I don't recommend anyone banking with them. God forbid if you need talk to anyone at bank my phone because they never answer the phone.