Chase Bank

Chase Bank

 3.7/5 (1460 reviews)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Chase Bank

Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Top Chase Bank Reviews

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Rated with 3 stars
Verified

I have no complaints about this bank's service (aside from my home town refusing to allow them to do business here) except when it comes to asking questions to customer service re...

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Rated with 5 stars
Verified

In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 num...

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Chase credit cards

Chase credit cards come with a variety of bonus offers, rewards, perks and benefits. Chase cardholders get 24/7 account access through the Chase Mobile app, free credit scores through Credit Journey and access to Chase’s Ultimate Rewards programs.

chase sapphire preferredRecommended Credit:
Excellent
Best travel rewards
Chase Sapphire Preferred
  • Travel
  • 60,000 points*
  • $95 annual fee
chase sapphire reserveRecommended Credit:
Excellent
Best luxury travel benefits
Chase Sapphire Reserve
  • Travel
  • 50,000 points*
  • $450 annual fee
chase freedom unlimited balance transferRecommended Credit:
Good–excellent
Best flat-rate rewards
Chase Freedom Unlimited
  • Cash back
  • $150 bonus*
  • No annual fee
chase freedomRecommended Credit:
Good
Best cash back rewards
Chase Freedom
  • Cash back
  • $150 bonus*
  • No annual fee
chase ink business cashRecommended Credit:
Good–excellent
Best small business card
Chase Ink Business Cash
  • Small business
  • $500 bonus*
  • No annual fee
chase ink business preferredRecommended Credit:
Good–excellent
Best business sign-up bonus
Chase Ink Business Preferred
  • Small business
  • 80,000 points*
  • $95 annual fee
chase ink business unlimitedRecommended Credit:
Good–excellent
Best flat-rate business card
Chase Ink Business Unlimited
  • Small business
  • $500 bonus*
  • No annual fee

*See terms and conditions

About Chase Bank services

In addition to credit cards, Chase offers a variety of financial services, including checking and savings accounts, business banking, credit cards and mortgages

  • Checking accounts: Chase offers three types of checking accounts: Chase Total Checking, Chase Premier Plus Checking and Chase Sapphire Checking. All checking accounts come with Chase Online Banking and online bill pay. Monthly fees range from $0 to $25.
  • Savings accounts: Chase Savings and Chase Premier Savings accounts both earn interest. Monthly services fees range from $0 to $25.
  • Business banking: Chase Bank offers business checking, merchant services, small business credit cards and business lending.
  • Mortgages: Homebuyers can obtain ARM, FHA and VA mortgage loans through Chase Bank. The company also offers refinancing and home equity line of credit options.
  • Planning and investments: A Chase advisor can help develop a financial strategy for your future.
  • Car loans: Clients can get an auto loan for a new or used car through Chase Auto Preferred.

Chase Bank Reviews

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How do I know I can trust these reviews about Chase?
  • 4,213,724 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
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  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 27, 2023

Whatever verification practices they changed in January makes it a hassle every time you want to log in now, after 2 deaths in my family, during the grieving process; they have made it a complete hassle to deal with. Can't even log in now, so I just stopped paying them after getting my own Cancer diagnosis.

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Rated with 3 stars
Verified Reviewer
Original review: March 24, 2023

I literally told them I fell for a phishing scam online. It was raining hard for a couple days otherwise I would have gone to a branch and changed my account numbers right away. I even said there will be a possibility of 35 dollars being taken from my account, but they approved that bogus check anyways. The added extra questions and pin I added did no good to protect me from being phished. Keep in mind being proactive about identity theft does nothing. Even if I said It was compromised earlier until theft happened the bank still would have been reluctant to change my account number. Either way this is an inconvenience since I know nothing will really be done and the idea of a bank still existing is all suspect.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 23, 2023

    I have been poorly treated due to my racial background. Chase bank I would say worse bank I have ever been with. They treat their customer very poorly especially when they know you are not **. I give special treatment to a customer like them, but good luck if you are not **.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 20, 2023

    Disappointed in the service I was provided by Chase, I provided all info requested of me, and I Found many unauthorized transactions posted on my account from Amazon. I have never linked this card to Amazon. I provided email evidence from myself and amazon explaining the fraudulent charges, Chase brushed me off because they don't want to honor their zero fraud liability. Shady bank. Beware.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 16, 2023

    Chase bank saved my money from many trouble sellers on online. They always protect me from being robbed. Thank you for being loyal and providing the best customer service to me. Thank you Chase! Thank you!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 10, 2023

    I had this Bank. I started in Indiana and remain my bank in Ohio. It was only a savings account. I got my tax return through my savings account 3 years in a row. Spring of 2023 I go into Chase Bank to make sure my account is still valid. They shut my account off without even notifying. They are definitely for the poor. They take $5 out of your account every month if you have under $300. This is discrimination. I don't like this Bank morals.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2023

    I visited Tulum Mexico in December and it was extorted by the Mexican police in the pharmacy for $4000. I stated that it was fraud since a gun was literally put to my head and Chase still paid it. I was under duress and I did not approve the charge. After reviewing Chase Bank allowed it. I have no itemize list. I have no receipt. I have no invoice.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2023

    On Feb. 23 I opened an account at Chase Bank Monroeville. The certified check provide sufficient funds to open the account. Chase has held my money for nearly 3 weeks. They bounced numerous checks. Idiots.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 7, 2023

    10/6/21 IRS deposited $1400 to a account at Chase in Tampa Florida that doesn’t belong to me. For the past year I have been trying to get this straightened out. Today is the day I sent out 4 letters to IRS and chase. Makes no damn sense! The paperwork that is suppose to be filled out can only be done by chase and it’s fill in the blank. Customer service people suck. They do not listen or try to listen. They do know how to transfer a call. That's about it!!!! Never have and never will bank with them!! Account-**. Has my $1400.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2023

    I’ve been dealing with Chase Bank auto department for like 2 months and no help. Speak with around 10 different people and every time is a different story but no solution. Worst bank ever. Worst customer service ever. All they do transfer because apparently any department handles the request. I’m asking a form from the bank of my auto loan to submit an application for a veteran's benefits and no one's no nothing. No department knows nothing. Worst customer service ever.

    3 people found this review helpful
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    Chase Bank pros and cons

    Chase Bank offers many financial services. It’s easy to open an account, and many new customers qualify for sign-up bonuses and rewards. There are a few things to consider before deciding if Chase Bank is right for you, however.

    Pros

    • Thousands of branch and ATM locations
    • Bonuses for new customers
    • Online banking through Chase Mobile app
    • 24/7 customer service
    • FDIC insured 

    Cons

    • Monthly service fees on some accounts
    • $2.50 charge to withdraw funds from non-Chase ATMs
    • Variable interest rates
    • Does not have physical locations in every state

    Chase author review by Ashley Eneriz

    Chase is the consumer and commercial banking business of JPMorgan Chase & Co. (JPM), a major global financial services firm. Almost half of America’s households use Chase Bank’s services.

    • Services: Chase’s services span the banking sphere and include personal banking, small business lending, mortgages, credit cards, auto financing and investment advice.

    • Highly ranked: According to their website, Chase has received numerous awards and recognition for its products and services.

    • Digital banking: Chase is at the forefront of electronic banking, including mobile and online banking, e-pay and account alerts.

    • Financing options: With everything from student loans to home equity lines of credit, Chase Bank has the financing options for students, military, home buyers and business owners as well as typical consumers.

    • Account rewards: Chase products may include special rewards and promotions. Chase offers a variety of checking and savings accounts for retail customers, including free, no-fee options and interest-earning accounts.

    by Ashley Eneriz Staff Writer

    Ashley Eneriz has been a staff writer with ConsumerAffairs since 2022. She has been a personal finance writer for over a decade specializing in mortgages, loans, credit cards and budgeting. She has worked for top financial institutions, including Discover, The Hartford, ScotiaBank, Chime, Synchrony and more. Her work has been featured on Forbes, MSN, Yahoo, Reader’s Digest and Time.

    Chase Bank Company Information

    Company Name:
    Chase
    Year Founded:
    1799
    Address:
    270 Park Ave
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10017
    Country:
    United States
    Website:
    www.chase.com

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