Chase Bank Reviews

I have had this card for many years now and used it quite frequently, until now. I had recently had an issue with a specific charge and opened a case for a chargeback. I provided detailed information to the case manager, as asked, as a result they called and stated the case would rule NOT in my favor. During the conversation regarding the specifics of this case, the case manager continued to get a bit aggravated and short. Regardless of the detailed documentation I provided, which clearly spoke to the merchants failure to provide services, I paid for, the credit card did not support me, the consumer. I have never experienced this with American Express, they typically provide a better insurance policy on purchases.

Chase Bank 18320 Preston Road Dallas Texas 75252 have a great branch manager ** who has a great personality and very well trained. Under ** leadership she has ** and ** whom are excellent employees who treat clients and customers with the highest respect, these employees' personalities are amazing and they only strive to give and provide the best. I would like these employees and this office to be recognized. I'm Keisha **. I had a great experience with all employees. Thanks employees of Chase for the outstanding work you all are doing for Chase and customers.

Updated on 04/18/2020: They also insisted I file a Police report which follows: On 12-10-2020 I was notified by Chase Bank that someone opened 2 checking accounts using my name, address and other personal information. Chase Bank sent me statements that show 2 identical checks were used digitally to open accounts and then transfer $80.00 each to a different account. When Chase discovered the checks were fraudulent they sent me collection notices even though they knew I did not open the accounts.

It is very sad a big bank like Chase customer service is based on Manila Philippines. I am over 10 years customer with Chase with 3 personal Checking account, a Business account of average $25000 and 4 credit cards, 2 business credit cards.... The lady JD ** spoke to me with disrespect and even does not give me $12 credit for the bank charge which was wrong! Chase online app just allow my business to deposit $5000 per month but for example BOFA is $50000... and overall their respect and customer service is 2 out of 10....I don't recommend anyone to use them.... there are nor relationship for them!!!!

I opened an account some time ago. However, I only recently wanted to use a debit card for this account. I received a new card and have made deposits into the account. Today I tried to activate my new card, which I received this week in the mail. The automated system to activate my card required a pin. I didn't have a pin since this is a new card. So I had to call another 800 number to reach customer service.

Stay away from this bank. I believed the Chase Bank, banker that I spoke to, to open an account and I would get a $600.00 bonus! I asked him if I made a direct deposit from my brokerage account would that count to get the promo offer he said yes. I never got the bonus and when I contacted chase they said it did not count. Funny when they take your money everything counts - when it's time to get the promo nothing counts! Stay away from this deception

I have had several accounts with Chase for many years. Recently, I was given incorrect information and I made a decision based on such. Although Chase apologized for this, they were unwilling to resolve the problem that occurred as a result of the incorrect information. Chase clearly does not care about customer retention. Consequently, effective today, I closed my two remaining accounts and will not follow through with a property refinance. Warning to all: Chase is apparently too big to care about their customers.

My account was defrauded before & it took me forever & passed on many times to different departments. They never froze my account after the 1st fraud despite me asking to freeze it which resulted to 2 more fraudulent activities- which took sooooooo much of my time, energy, money before I was able to get my money back.

I have had the same account since Amerifirst then it became Washington Mutual Bank and since has been Chase. I am the primary holder of this account and did sometime ago when sick give my daughter signage to the account. Since then, which is sometime ago, my daughter was able to acquire a Credit Card with Chase. Now when she goes online and accesses her credit card statements it also gives her access to my personal account. I was told that the only way to correct this was for me to open a new acct. This is crazy as I am the primary holder of the account and should be able to request my daughter to be removed after I am the one who put her on in the first place.

Chase Bank has got to be one of the worst banks to deal with. They charge outrageous fees for anything, they give you low interest rates so they do nothing but make money. They outsource their complaint department and their help department to the Philippines and Indonesia where you cannot understand the people. I was On the phone with one of them the other day and said I was having a problem transferring money from Chase to my Bank of America Account and that dumb person that I was talking to on the other end of the phone had no idea who Bank of America was. Said they may not be part of the banking system in the United States and that I might have to rethink what I'm doing. Then she proceeded to tell me that it would take only 5 days to transfer the funds from Chase to Bank of America.

I lived and worked in the US for 1 year when I opened a Chase bank account. After returning home to South Africa I tried to transfer my funds and close the bank account but Chase is only saying I need to walk into their bank cause they need to confirm my ID. I obviously can't do that since I don't have a visa and can't afford to fly back. So now Chase is stealing my $5000 as they do not want to make it possible in anyway to send me my money that I worked hard for in their country. I recommend each and every international student to avoid this bank under all circumstances unless you want to just work for free. Where is the zero star button?

I received my Chase Amazon Card at the beginning of December and was trying to take advantage of the 0% APR on balance transfers. I was trying to transfer $6000 from my Chase Amazon card to my Chase checking account so that I could help cover some bills in December. Chase sent the $6000 to an account that was already closed and rather that it automatically be re-routed to my Chase Amazon card it was sent to a previous card that had expired. No one on any of the Chase 'specialist' teams I talked to for 15-20 hrs could figure out where the money went. I was told that I would get the money back within 30 days. At Christmas time.

I am so tired of Chase that I am considering on moving my bank account. I made a deposit with cash thru an ATM at night after work and the next morning I was hit for an ISF. They are really quick to do that to people's accounts. I have called the bank and went higher up to the headquarters and they all say they can't do anything. I told them this was cash so the money was there. Not like you are waiting for a check to clear first. The last week I have had to file 2 claims with them because someone has used my card to make purchases. I guess they would rather make $34 and lose a customer then reverse the fee and keep a customer.

I so wish there was a way to leave NO STARS! I had THE WORST credit card and customer service experience of my 53 years on this planet. I am just starting to reach out to as many places as possible to warn others so that they do not have the same horrific experience that I did! I will be switching 2 of my credit cards (one personal and one business) to another bank so that Chase not not get another cent from me. Basically I filed a dispute because Acutech LLC out of Montana sent me the WRONG chandelier ($5700) and refused to exchange it for the chandelier I originally purchased unless I SENT IT BACK!

Customer service is HORRIBLE. I asked why they locked my online account and they had no answer and could not unlock it. I have plenty of money. They magically disconnected us. They are so horrible. Go somewhere else like a credit union that cares about you.

Very long hold times, pointless and multiple repetitive transfers and multiple disconnects. Operators are very hard to understand as well. If you think you will need phone service ever bank somewhere else.

Signed up for the Prime Rewards card on a whim. Haven't even had it a month and I wanted to pay off my statement. The website wouldn't let me "enroll" to pay my bill, stating that either information was incorrect or that part of the site was unavailable at the moment. Called Support. The account is locked. Why? Well, when I got the card, I received TWO suspicious letters in the mail on Chase Bank letterhead that appeared official stating that someone had changed my address and to contact them. It was signed "Fraud Department." (Gigantic eyeroll-- could this be MORE fake?) So, I call "Fraud Department" which is an automated number and clearly not associated with Chase Bank and sounds totally different than their "official" line, so I hung up and called the number on my card I had received.

I am writing this review so that Chase customers will know how they conduct their banking strategies scamming their customers. I had an issue with my account balance and was confused when I saw that my account had went negative overnight. The prior day I didn't have much money in my account however it was not negative. I had not made any purchases because I knew I didn't have the funds so there was no way that my account could have went into the negative. I called customer service explaining that my account had a positive balance the prior day and there was no way it could be negative. I have always monitored my transactions by my available balance that is how I keep track of how much money I have available to use.

$30,000.00 gone! My 85 year old mother was scammed into using my account to wire 30k. The bank knew it and could have done so much more to help her. Now they are telling me to get a lawyer??? With what money? All would have been prevented if they got a bit more involved while she was at the bank. They even helped the criminal get the correct transfer account info to another chase bank, but did not want to take action because of the privacy of the account the money went into. Apologies don't pay my bills, I need my money back.

I have been a customer of Chase bank for more than 20 years. During that time I have deposited countless checks written from other institutions. I have never had a problem before now. Apparently Chase (and I imagine other banks) can arbitrarily place a hold on a check deposit. Although the firm from which the check was written showed that it had cleared, Chase put a 7 business day hold the the funds. When I contacted Chase both in person and on the phone, they could offer no acceptable reason for their action. They simply refused to release 80K and kept the funds for themselves. As soon as I can, I will close all of my Chase accounts and move to another bank.

Updated on 01/03/2020: Chase bank has come up with their own set of rules since the dept of banking had no rules for them to follow. I deposited 2 @ $60,000 checks local to into my account. They both cleared and a week afterwards without even trying to Access the funds, chase closed the account without reason. They said it was tagged for fraudulent activity. I Deposited 2 checks into My account and left the money there! Fraudulent Activity! Now it's been since Dec 4th when the checks have been deposited and after 6 phones calls avg 35 minutes each and spending 1 Hour at my branch I'm still waiting for the money!!!! $120,000 for 4 weeks in Chase's hands and my ** in my hands! Now they tell me Another Week! AGAIN!! Third time another week. WTF! You guys SUCK and are CROOKS. Go local banks. AVOID CHASE and their ** credit cards.

Because of fraudulent activities I had to cancel my debit card. Since I do most all banking online this represents a real issue. I contacted their fraud group cancelled the card and made arrangements for a new one; 3-5 business days. I asked if I could get the card info to update my files and was told I would need to get the info from a local branch. Went to the branch, got the new card number and was told I had to get the expiration date and ccv number from the 800 customer service number. I recontacted the customer service group they could not provide the info over the phone and would have to wait until the card arrived. The old ‘right hand left’ hand fake. Chase used to provide great customer service, what the heck happened? I have been with Chase, making it through 6 different owners, for over 35 years and expect better service.

On 12/20/2019 I was told my Bank account is restricted because of a Check I deposited to my account. It was the cashier's check for the amount of $225.00. At first I was uneasy about accepting the cashier's check but I thought it's better than a personal which bounces, get stopped, etc. And with calling BOFA to verify it was a good, and it was signed over to me the party assured me I would not have a problem receiving the cash into my account. I took a leap of faith and deposited it. Well, it was only $225.00 but with me working only part-time getting paid once a week. It's about the same value, And with me being low on cash awaiting payday I needed the extra cash for household supplies and groceries went low because party endorsed the check as payment for staying three weeks with us.

I am EXTREMELY disappointed in Chase, their travel services, their customer services or lack thereof, and at this point have nowhere to turn. I booked two one way tickets through Chase Rewards and Travel on October 18, 2019. On December 5, 2019 I received an email stating the airline had changed to times of my flights. Not a big deal, or so I thought. It is now December 24, 2019. I am in London on vacation. I decided to check my reservation to see about paying to select seats. When I used the confirmation number provided I found out that a portion of my flight had been cancelled, without notice, and the airline had "forgotten" to rebook it. Originally the flight I paid for was from London to Accra with a stop in Kigali. They kept from flight from London to Kigali, but then no flight to Accra, essentially stranding me in another country.

I deposited a certified check from my Extra Credit Union checking account into one of my Chase checking account on Friday, 12/20/2019 and was told the check would clear the next morning, which is today, but when the check didn’t clear as told, I went into a local branch where the transaction occurred and spoke to a personal banker Madahee ** who nonchalantly told me that the fund won’t be released until 12/24/19 without any reasonable excuse. Again, I called on the phone and I was transferred to department that oversees checks, and was told by another unprofessional and very rude associate that the check will not be released until 12/31/2019. Chase bank takes advantage of the poor and the vulnerable ones. So shameful and painful that a loyal customer for over a decade is being treated so poorly.

Our business failed and closed 10 months ago. We have no revenue and I am unemployed. I and very disappointed that Chase will not negotiate a mutually agreeable settlement. Their system generated an offer of 75% (no one is willing to pursue approval with the appropriate level person to override the system). Our off was 45%. In the end it seems our only option is to claim bankruptcy with zero understanding or willingness from Chase to help a closed small business. In addition, given this is a business credit account, they report on my personal credit which should not be the case...and closed not only my business account but my personal accounts as well without notification or discussion. Be wary if you are a small business owner seeking credit, they do not have your back.

I have tried twice this week to transfer money into a secondary Chase account. Both times, the bank said the transfer was "pending" and both times the transfer failed. I called Chase and no one could explain what the issue was. They told me the transfer would go through "by 11 pm tonight, EST". Well, at midnight (EST), the money still had not transferred--and when you call customer service at that time, the recording tells you that they're sorry, but the office is closed; call back tomorrow. The ordeal continues....

I put a check into Chase Bank and a check into BECU the same day for the same amount from the same issuing bank. BECU cleared my check in 2 days. Chase told me it would clear in 3 days and then MAILED me a notice that it would be 8 days, and as a result both checks I wrote against it bounced and the people who I wrote the checks to had their checks bounce. What was a reasonable policy 20 years ago is SHADY in the electronic era. How is this not illegal?

Applied for a business card (after spending many many thousands of dollars filling up Chase's pockets with my personal cards). Business claims they sent me a notice saying I needed to prove my address (we had just moved). Never received it. Tried to fix it as follows. Called the business unit. Got a "specialist" after 3 transfers. Told me to take a tax bill to the local branch, they would fax it to the appropriate place, and all would be good.

I had money in my account and transactions going through. I checked my account throughout the day. Just in case anything went over I could put the $ back by 8pm like I always do. I checked again at midnight. Still money in there and no alert of any overdraw. I wake up at 5:30am and BOOM! 3 fees. Chase moved all my transactions around to different dates & hit me with 3 fees illegally. One of the agents felt awful for me on the phone & told me a few things that would probably get her fired. Basically this bank is completely corrupt. They will find a way at the end of the year to hit you with fees to meet their quota for their investors. I didn’t have energy to argue and take it to corporate so I will just shut down my account ASAP. Switching to Alaska Federal.

Someone gave me a fraudulent check. I deposited in my account right away. She said $500 of the check was available and then it appeared in my account the next day to be cleared and the next day after that because it did not say pending. Well the third day it was returned and all they could say was this is their practice. They set up to make it look like the check was cleared when it wasn’t. And their practices of how they relay that to the consumer is extremely confusing, and they take no steps to help with some type of investigation, just like that marker can verify a phony bill, it should do the same with checks. Been with Chase 20 years and they let me down.

I am world traveler and executive platinum on AA and also Chase private client yet I received the worst service ever. Do not book travel with Chase travel. The worst client treatment and service I've ever seen. I booked my travel to Egypt 6 months ago for December 22nd (next week). Two days ago I got an email to call as my flight need to be rescheduled even though my husband and my daughter are on the same flight under different reservation and they did not get any notification of the change. I called and I stayed 4 hours trying to get my flight back or an alternative flight and they said call tomorrow to re-issue the ticket to put you back on your flight.

Out of the blue I received a credit card from this bank around Nov 7 2019. Thought nothing of it other than wh. The next week I got a check from them for $15 and letter they were closing my account. I never opened one. This time I called and they needed my account number to check. WHAT ACCOUNT?? I was told it was opened online and after explaining I never did and never would they put a stop on all.

Being a Chase customer and working in this area, I am forced to use the services of this bank branch. It is a very frustrating experience to try to do any business at this location. I attempted on 4 occasions to run in and quickly take care of a request I had made. Every time I go into the branch, there are long lines for the ATMs, long lines for the teller windows and you have bank employees standing around chatting with each other in the lobby. Not sure what their purpose is but it is definitely not to assist customers. They are too busy chit-chatting with each other to be of any help. I wish I had a job like that!

My wife has an account there and she haven't added me to the account yet cuz I just came in USA; long story short she deposit my check (husband) and we had issues with customer service for a good 3 weeks... They kept telling her, "Once the check will clear off you can use your funds" and then we decided to go to the branch and this lady name Suzane was really helpful, she called the customer service and proof them wrong and they said, "Ok she can use her money." Guess what? Noo I could not cuz they had put a restriction on the account even though a manager named John got involved and he send the whole policy to customer service and they still weren't fixing the problem. I feel bad for that manager and that banker cuz they were both helpful and respectful. Customer Service sucks and they are the ones who make the decision. So my wife closed the account.

First off, let me say... I have been banking with Chase for about a decade and my mother since the 60s. The problems I am about to describe only began happening over the last 2 years and gradually have gotten worse to the point of both of us being disgusted and finally planning to close our accounts before 2020. My mother gets over $3k direct deposits a month, I do not have direct deposit. They hit us both (her more I would say but overdraft protection is not what it seems) with insufficient fund fees that are completely unwarranted.

Filed a claim on my account for transactions I did not make, they credited my account then reversed everything leaving me overdrawn $814 then went into my other account to cover the the charge without letting me know ahead of time. They are all about money,

Opened new business and personal accounts. False prequalifications sent by Chase Credit, branch employees have no knowledge how to do their job, overprotective for no reason for repeat and previously verified transactions, asking me to stop doing all I am doing and go to branch for verifications, locked my money and no help over the phone. Disgusting bank.

Chase reached out to me about acquiring a credit card through them. They said that based off of my business with them over the years I qualify. I applied and received 2 credit cards for a thousand each. Two weeks later unbeknownst to me they closed both accounts. I found out in the checkout line with 140 dollars in my basket and both cards declining. I was sure something was wrong but so embarrassed I paid with my debit card, and quickly exited. I call Chase and they say, after further review my credit is not old enough and my credit card debt of 1200 is too high. So, just like that my cards were gone and I am still asking why? The way they did business with me was very misleading and now I am left to figure things out. It seems like once the card is in hand and being used, you have the right to believe it is yours!

BEYOND FRUSTRATING!!! I have been processing an ongoing dispute for nearly 3 months with NO progress or success! No matter who I talk to, how many documents I submit, numerous emails and phone calls!! AVOID THIS BANK!!!!

The location at S. 119th and Western in Oklahoma City was completely appalling. We started in the teller line to pay-off an auto loan and get a title notarized. The teller stated that we should wait in the waiting area for **and he could help us. After about 10 minutes ** arrived and asked why we were there. We told him they told us to wait on him, and his comment was "who are they". We explained that the teller at this office told us this. He seemed annoyed and asked what we needed, but failed to listen to what we really told him. He was annoyed and said do you really need a banker or what. We expressed that we guessed so and explained again what we needed. He explained that he could help. We questioned why we were told to visit the bank to accomplish our simple task, and very curtly said that this could not be accomplished. He did call the auto center and told them that the customer wanted to simply make a payment.

I had a cashiers check given to me from a family member in order to pay for a furnace. I decided to deposit it in my Chase account rather than my local bank's account. This was a big mistake. Let me remind you that a cashiers check is a check guaranteed by a bank, drawn on the bank's own funds and signed by a cashier. So what's the problem, it's as good as cash right? Not with Chase.

I had banked with Chase for a few years. A lender deposited 942 dollars into my checking. Chase Bank then charged off my account after several claim reversals were made. These payments went into collections and I never received a penny. Coming to 5000. I went into the bank several times an was given false promises to fix the situation. I never got one letter or one call. I was on the phone every weekend. They were very rude too. Giving no answers including lies about sending checks which were never received. I hate this bank for ruining my summer and Christmas plans. They should be dismantled. I'm never banking with them again. They left me in collections for thousands and kept every cent. Horrible service. After 2 letters 10 phone calls and 3 walk ins. I have got nothing. Thanks a lot. This is war!

I just opened this account and deposited my payroll check. According to Chase they are holding my deposit for 10 days to verify that my check is an actual check. I kept calling customer service and every person I spoke to was very rude. They couldn't give a an explanation of to when my check will clear. When I told them I would be going to another bank their response was, "Go ahead." My check was deposited on November 21st and they will not clear it until December 3rd. They definitely lost a customer.

Chase enabled a merchant to scam me out of $4,400. I was at a store i thought was legit, it turned out store was a big scam. I was supposed to have bought something for $440 then a charge for $4,400 was placed on my account. I called merchant they said they would credit the $440, but not the $4,400. I called chase to ask if there was anything they could do. they said i could dispute the charge. When the dispute showed up it was only for $3,690. I called many times. I was told different things every time. I called the merchant. I stated that I didn't want the items. They stated that I couldn't get a refund due to item being shipped. I called the store. They said it hadn't been shipped. I stated that i didn't want it and wanted a refund. They said okay but a manager would call.

I had to 2 checking accounts and an investment account. I never even wanted a second checking account, I thought it was a savings account and it never told me it wasn't a savings account. The online is confusing. I had 5 accounts pop up for 2 checking accounts and 1 investment account. However, if you don't mind for checks to take forever to process at the ATM then this bank is for you. Even my work checks that I got weekly if I put them in the ATM I would still have to wait a full 24 hours to get the entire check. If it's a personal check you can pretty much forget it. It'll be pending for like the rest of your life. Then if you have a mishap with a check you might as well just go ahead and cover yourself because they treat you like you're a criminal.

My husband has been a service member in the Army for 11 years, Chase is the ONLY financial institution that denied our SCRA benefits because we do not live in a community property state. We have NO control over where my husband is stationed. Chase is not customer or Military friendly. We will be closing all our accounts with Chase and bringing our business elsewhere.

I use to love this bank! But for the past several years whenever I have a problem and call customer service I'm put on the phone with the same woman each time from the Philippines. It is really REALLY frustrating. Then if I need to speak to another department it is transferred to India. These people can barely speak or understand English!! They have very heavy accents and sometimes get rude when you can't understand them.

This was my fist dispute in 18 years of being with this bank, and they refused to allow me to send any documentation proving that I am right, I wouldn't fight for it if I wasn't. After 4 months in dispute when nothing happened, they rebill me with half of the amount, believing the merchant that is a scam company listed online too by many customers. I asked for a right to provide my documentation proving otherwise. I sent over everything including pictures and email communication with the merchant, I received an email stating that they received it, and then I check back a week later with them, when they say they never received anything. I am being advised to go to a branch to send the info over, I do, I work a lot on it, printing pictures and emails.

I have been waiting 3 1/2 weeks for Chase to reverse a wire deposit made mistakenly to the incorrect account. The sending bank, BMO, sent a corrective notice one day after the wire went out. There has not been one individual at the branch level who has been able to accomplish this, and neither has any operating group. It is a simple resolution, and they agree it is simple. However, they cannot or will not make the correction. The money in question is from my mother's estate, and is due 6 siblings, and I am the successor trustee. The account that has the money is my mother's old checking account, and I am also executor over those assets. Simple mistake, simple resolution.

Despite the fact that 3 separate agents told me that my claim was accepted and the refund will be coming soon I realized that that I have been lied to and that my case was closed a while ago.... Don't you record phone calls??? Phony bank made me lose $768...

They gave me excessive overdraft fees that where unjustified. The overdraft fees had no justification. I complained and they gave me a REVERSAL OF $135.00 and the $135.00 showed up on my online bank account and I called customer service and the lady said that my account had $135 available balance, I went to the 7/11 and purchased a Slurpee for my child that was like $1.49 and the next day I had another Overdraft fee for the purchase at the 711 of the slurpee of $1.49 for no reason because my account was positive and I have $135 in my bank account available.

I applied for a credit card with Chase Bank a couple months ago. Three weeks after I applied, they mailed me a letter asking for more information. A week later, I mailed them the information (address proof and social card). I did it in a Chase branch so it would be done securely and correctly. I was told they will get back to me after 3-10 days. I called back in a week and heard my application was still under review. Today, when I called back, it turns out they closed my application and want me to reapply. Besides the hassle, it has also been very detrimental to my credit score. They already did a credit check on me in the original application which dropped my score by 10 points, making it difficult for me to apply anywhere else and to reapply with them. And now another credit check will reduce my score even further. I am extremely upset as this has set me back severely.

I sent the money order to a rental agent. Deposit it into their account. They couldn't bother to inform me that there was a two-week hold on that until after I got the receipt. I read it on there. This money was for my girlfriend's new apartment since we are two thousand miles apart. Right now this may put her on the street. I tried to talk to them about it in person and they just threaten to throw me out. Awful awful Bank.

I tried to update my original review as Chase Bank solved my issue. I received a notice my review was available for viewing so I wanted to update, however when I check my account it list the review as on hold. When I click the link from the email the review is available but has no option to update. Please remove my one star review of Chase Bank or let me update it, as Chase has fixed the issue.

Worst bank ever. Terrible customer service and poor response to fraud. You can't talk to them because it's like talking to a wall. Demeaning and patronizing and don't listen when you're trying to talk to them. Stressful and not worth it.

Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally become available in my account. Now I make one transaction (by using QuickPay/Zelle in their mobile app) and right after the transaction goes through I get a message that they have locked my account.

My spouse and I have been Chase customers for many years and we have a personal checking and a savings account with Chase Bank. My spouse also has a business checking account with Chase. We also have a safe deposit box with Chase and my spouse and I both have credit cards with Chase. Our savings account at Chase is owned by our revocable trust. When that account was opened, there was no “account linking” requirement. I will later discuss this further.

MY MAJOR COMPLAINTS is with my auto loan.. Chase has had my car loan since 2017.. It is not October 30, 2019.. To this date they say they do not have my title. Previous loan was with GE. GE has released electronically TWICE to Chase Bank Auto Loan dept. Chase even sent me a letter/form to sign to authorize them to get a new title.. I get nowhere talking to any of the ladies at CHASE AUTO LOAN phone "numbers". It is a consistent runaround. I have informed them I want to trade my car in to get another vehicle. Because of the stupidity of this Chase Bank area.. I cannot do a thing. The excuse I get from the ladies "We are giving GE a little more time to come up with a title."

I deposited a check written from USbank and Chase placed a hold on that deposit for over two weeks. The next day, that check was funded by usbank so I contacted the verification dept and they told me that they will not release the hold until they are done with investigation. I explained to them that check was written from my dad and that I'm a joint owner of that usbank account. They told me they needed to speak with my dad so I gave them his number. They didn't accept that because it wasn't under his name. Well that's because he is under my plan.

I opened a checking account with Chase Bank less than a week ago. The debit card hasn't even arrived yet and already I've had more issues with accessing and funding my account than I have in my entire personal history of banking! I linked an external account to fund my Chase account with only the minimum to avoid monthly fees and TWICE this resulted in me being locked out of my account and transfer being cancelled. The first time I called customer support, they would not help me over the phone and I had to go into a branch and verify my ID. The second time this happened, I called customer support again and they told me I couldn't transfer from my own linked account and had to fund it another way (by check was the suggestion).

I had a very bad experience with Chase this weekend, that hurts so much, they charged me three times in one day even though I made extra deposit on the same exact day, I called customer service so many times, they didn’t do nothing, I went to the branch in East 98th and Sutter Ave in Brooklyn, the lady was so impatient with me, no one didn’t want to understand what I was trying to explain. All of that happened because the Chase’s system is very slow and behind so I had to pay for their slowness. Every customer counts ok Chase Bank?

My daughter opened an account at Chase under my name. Law Enforcement falsely accused me of living dirty, went behind my back to have the Chase Bank tellers and Manager to monitor our transactions and report anything suspicious. Also get paid as a third party to disclose in secrecy my daughter's transactions to Nerline ** and Chris ** in Florida. Once these 2 ** get her personal information, they turn it into an argument and shoot videos to post on youtube so they can make money out of it. Jesus Christ will repay. I am still the richest living among the poor regardless of what lies you are using to ruin my reputation. Realité a an fas nou. A Saint Prophet always know all dark secrets, Gina **

I am a financial advisor, here's my story: Chase is a predatory lender. I started doing business with Chase in 2015, because they offered a 12 months zero interest offer. I had impeccable credit at the time. Later in the year I filed for divorce and by the end of the year I hit rock bottom. My ex drug me through the mud with a long drawn out custody battle that ended January 2019, however I am still dealing with some fall out. After the zero interest offer, Chase began raising my interest rate at a dramatic effect, charging me late fees when I wasn't late, etc. The Chase interest rate was always much higher and they would refuse reducing my interest rate when other lenders agreed to do so.

We had our checks stolen and cashed recently, even though the were not enough funds available and the checks weren't even written right, Chase took the check. We notified Chase as soon as we knew what happened and filed a police report. Today we find out, there is clause in the paperwork that basically states you're responsible if you don't have your checks securely locked away. Chase expects us to pay them the money plus fees. So we have been robbed twice. Don't bank with Chase. FDIC means nothing to them and neither does customer service.

Hurricane Micheal caused significant damages to our property. Try and find a reputable contractor after a disaster. Find one that will do work and wait on funds. Chase is great to take monthly mortgage payments and keep insurance claims money.

I recently received a check that I deposited in my Chase bank account. The next day it showed the check cleared and I transferred money out of the account. One hour later I got a notification that my account balance was negative. I looked online at my account and it showed they put a hold on the check. I called customer service who put me on with a "specialist".

This is undoubtedly the worst experience of my life. They are without a doubt - the worst bank I have ever worked with. They purchased my mortgage from the original lender, and the the few months since that point have been absolutely horrific. If you have an option, any option, you should go with anyone other than Chase. I am so frustrated, hours of my life wasted with call center employees that don't care.

The Chase QuickPay is highly incompetent. Customer service misinformed and now the money sent to me by my dad sits there and has not been credited to my account. After I called and asked them if I will be receiving the money ASAP and they said yes there should not be any problem. But this is the second day and there has now been implications because of the delay. Had they told me that it takes awhile then I should never have used that service!!! But they assured me and they told me I will receive the money right away!!!! Now they tell me it takes 1 to 2 days!!! If I was only informed then I would not have used it. Your CSR told me I'll get the money right away!!! Shame on you and now just now I checked my Chase app and it says in process. You guys misinform people and on top of that customer service sucks!!!

Have been a customer for Chase for several years. I have been getting emails regarding the Sundance film festival for several years and finally decided to book a trip. Bought flights and booked a hotel. It was posted online that a festival package would be available today at 2 pm EST. There was no listing of how many packages were available. I called about 6 pm and was told the packages were sold out. They said this happened within 5 minutes and there were only 100 packages for I would venture to say millions of chase customers! Chase has had experience over the years with this venue and should have posted 1 number of packages available and 2 call at 2 pm to have any chance. These are lottery odds. Learned my lesson. This is a marketing rouse.

Applied for promotional business credit card invitation number **. Sent all info by fax on July 31. Chase requested clearer copies which we mailed Aug. 14. With no response from Chase, I called on Oct. 22. Hit a road block in that the application expiration date had passed. Chase dropped the ball, and could not be less caring. Response was simply, "Sorry, we don't care, goodbye." GREAT CUSTOMER EXPERIENCE!

I went to the Skokie IL branch of Chase bank to notarize a perfectly legitimate document. Guess what, the bank has refused to do so on the grounds that said document was not printed on the bank letterhead. I had to drive over to the UPS store that notarized it without problems. Now I know to AVOID going to this branch of Chase and do not recommend it to anyone.

We booked travel through our Chase Sapphire Reserve points with the Ultimate Rewards Travel Program. The return leg or our NY/London trip was changed by British Airways (who are an equally horrific company)to be operated by an airline called Evelop Airlines and the cabin class for which we paid was downgraded. As a result, British Airways sent a note that due to this change we could change the return leg to a BA operated flight in the same cabin class. But since we booked through Chase we had to change through Chase. I am on the phone into my 6th hour with about the 15th Chase person "helping" me. No remorse, no concern for my frustration level that has many hours ago reached the boiling point. I still don't have a flight booked. It took me 5 hours to even get a Chase person to acknowledge that I was entitled to make the change, even though I offered to provide them with the BA email.

On 11th October 2019, I have reported to Chase that there's an unknown wire transfer activity on my account. There's a wire transfer withdrew $500 from my Chase account to "my" BMO Harris Bank on Sep 24th 2019. Obviously someone had HACKED into my Chase account, did transfer from my Chase checking account to myself (my name) with the BMO Harris Bank.

I deposited a check and was told there would be a 2 day hold placed on the funds. No problem at all. I went back to the bank after the funds were displayed as “available” and they wouldn’t give me any of the cash because it hadn’t been “collected” yet. I would have gladly waited longer without any complaint, but displaying the funds as “available” and then refusing to give me anything at all is absurd. Closing my account and going somewhere more reliable. Displaying funds that aren’t actually available as “available” is a joke.

I deposited my rent check in error. I have been suffering with migraine headache for 2 weeks,The banker took my payment and didn't verify the account name. If he did this would not have happened, well today is Oct 16 and I still haven't received my money back. I spoke with Ashley ** and she told me that they would mail the $1250.00 check to me a week ago because I closed my account with my previous bank when I moved to my new apt. I had to use all of my little saving to pay my landlord. I am on disability and it's hard for me to to live on the money I receive monthly. I was told by Ashley yesterday that they will send the money back to my closed account and she would get back to me on Thursday. Well she told me that she would get back to me last Friday and she didn't. I had to call her yesterday and she would let me know where the process is with my money.

On Tuesday, October 1, 2019, My daughter and I went to our local Chase Bank inside the Albertson's grocery store in Broussard, LA. We needed to open her an account. We walked up to the counter, and we were greeted by a gentleman. He was very courteous and mentioned that Alondra would assist us in opening our new account. I have been a Chase account holder for several years. A few years ago, I opened a high school account for my eldest son at the same branch. The process was quick and seamless. Unfortunately, this time was terribly different. Alondra ** was completely unprofessional.

I have a fraudulent activity on my account where someone transferred money from my account due to poor account security of Chase bank. I called the claim department and opened a claim and they said they will conduct an investigation, the complain was filled on the 3rd of October 2019. On the 10th they decided it was not a Fraud and I am responsible for what happened. I was not credited for my loss and there was was no investigation conducted. They just want to screw me because my name is not American just like that.

I lost my wallet with my Chase debit card in it and I didn't know it was lost until I got a text alerting me about a $300 transaction at a CVS. Immediately I called my bank and told them the transaction was not mine and I lost my card on the very same night. The reps told me they would cancel the transaction and issued me a new a card. Nearly 3 weeks later, I get a letter from Chase telling me that they were revoking my claim. Their reason: It was processed correctly and the transaction was made within the area. Therefore, they decided to take the money that was STOLEN from me out of my account anyway.

I had Chase Bank before, but now they are out of control. Here's my story.... I'm self employed, my refund check from the IRS came in YES YES YES, so I deposited it at the branch in the bronx. Everything great. 2 weeks later they closed my account. I ask why??? They looked in their system no fraud, but the chase bank system closed my account, they couldn't tell me why. But I do remember when I deposited my irs check lol they thought it was a fraudulent check (smh) until it was verified... Duh that's all they had to do. They 2 weeks later account closed. Chase cant tell me why. What a Shame. But I did found out something about chase Banks.. CHASE Bank is NOT A BIG BANK. Chase is small bank for small people and small businesses. Deal with BOA (Bank of America) which is worldwide... Don't deal with chase.

I noticed I accidentally overdrafted my account one morning. Knowing I had 24 hrs before they charged me I transferred plenty of money from my savings (not with Chase) and showed it was sent that same morning. The next day they charged me two $35 fees. WHAT? THEN later that day they put through my transfer. They wanted to make sure they charged me insufficient fees first. Called and the lady argues with me that they don´t do that. Called my savings and they said that it posted on the same day...early. Hmmm. Clearly they don't do that. Also still didn't get refunded the two fees. Pretty upsetting.

This is absolutely the worse bank in history. I’ve never heard of a bank who held a deposited check for 7 business days, especially for a petty $300. My father wrote me a check so I can pay my car. I deposited the check into Chase thinking I can pay with this lame account. It is now Tuesday. Check was deposited on Sunday. Oct 6th 2019, they want me to wait until the 10/17/19 to have access to my money??? Are you kidding me. Now my father who wrote the check said the check was cleared and removed from his account??? So where is my money??? This bank is wrong for keeping our money on hold and something needs to be done regarding this issue. Once I receive my money I’m closing my account and never turning back. They are thieves just trying to put interest on our stuff. This is how they make their money guys!!!!

Very disappointing with call! All help center are move to Philippines, after 5 calls and spending couple hours in total - no help, representatives are sound like a robots. They didn't solve any my problems with transfers.

I deposited a check from my 401k into my bank account and now it's on hold. I don't think it's right that I have to wait 1 week to get the hold off of my account and have access to my money. I could have cashed this check at a currency exchange but no I decided to deposit it with Chase. That money was for my children. Now I have nothing until next week. I will continue to complain until this hold is off my account. That check is legit. Chase can verify it with the merchant. Once my check clears I will close this account. I'm not happy with it.

I would not recommend Chase Bank to anyone. The customer service team has no idea at any time what's going on with your account when you call and ask anything. You always receive different information. I went online to open a chase account a few weeks back, was approved, received the card, set up online banking, changed my direct deposit from my employer, activated the card and was ready to go. The following week my direct deposit was deposited into the account but I received a letter stating they changed their mind and closed my account and I no longer would be banking with them.

Somebody sent me 31$ through Zelle and then filed a claim that the payment was unauthorized. Understandable, but what really got me ticked off was that Chase's anti-consumer practices were so atrocious. They extended their 'investigation' past the estimate of 10 days which completely hindered my ability to make necessary purchases and on top of that they told me to call them back once I see that the 31$ has been removed from my bank. The trick is that they completely locked me out of my accounts and I have no way of knowing when they would remove the money. I'm a college student working as a freelance tutor, so all my payments are unsecure. I'm sure it's all a ploy to close my accounts while keeping all my money. Never bank with these guys. It's all corporate greed and anti-consumerism.

Filed a claim with Chase for fraudulent charges 'cause Speedy Cash was taking money from our acct and we never had a open loan with them. They reversed the charges temporarily and then came back saying the charges weren’t fraudulent, that they received documents showing That. When I asked for them to further investigate they said no and 'cause they already concluded their investigation when I asked them to open another claim they told me that they can’t do that and then told me that since they can’t get their money from speedycash they have to reverse the charges on my acct 'cause they don’t give out free cash and are refusing to look into it any further. Chase is a company you don’t want to bank with and because of this I will be closing my accts with them and taking them to court.

I live and work in Tokyo, Japan, and my money that is deposited in my account in the U.S. comes from a Tokyo bank and my online transactions are completed in Japan. Now, out of the blue, Chase is denying me access to my account because I tried to make a rental payment to my the owner of my son's house that he and friends rent near their university in the U.S. Declining payment was fine to do if the security of Chase felt it was dubious. I phoned the number as requested and was told that payment would be declined but my account was fine. A week later I am unable to access my online account.

Deposited a check into savings. I was told the check would be held and cleared in four days. Account showed the funds released for use. I transferred funds into checking account, wrote a check and the next day CHASE removed the funds out of my checking account without notice. This caused my check to bounce. Now they say it will take another week to gain access to the funds due to their mistake.

Honestly, It seems like apologies are more the norm these days in place of accountability. It's so apparent. I had an issue with three separate ATMs not working after I called with my first issue. The representative promptly told me, "We aren't experiencing any issues on our end." I explained that I was a customer and that I was having an issue, hence my call. She apologized and said there was no information she could provide, insight she could give, or direction she could point for clarification to the issue I was having. Basically just a road cone diverting traffic.

I have used Chase for routine banking and have 4 of their credit cars, had an investment with them as well. Over the years I have stopped using their cards although they are active and only use city cards instead since they wouldn't reduce my rate with credit score of over 800. I moved my investment to another institution. I still have a large savings acct with them, my checking acct and my online bill-pay. I am ready to just say goodbye. For 3 months now, my online or in store debit card transactions have been randomly declined for small purchases and I have to call in so that they can allow the transaction.

I opened account 3 months ago. I deposited my PAYROLL check and they tell me it's an unsecure check and it will clear in 8 days. It's one hundred dollars!! That's all. And they want to tell me it takes 8 days to clear. Are you kidding!?!? If I haven't burned my bridges with local banks I would switch. I'm still shopping for alternatives.... DO NOT BANK HERE. DO NOT BANK HERE. You will regret it. Mind you... every time I've deposited a check it had been some issue as well which was resolved with a phone call, still shouldn't have been necessary.

On Sept.16 2019 I found out that my rent was not paid (I ALWAYS PAID ON TIME). The check was dated 9/3/2019. Someone there withdraw the wrong amount stating that there were no funds (NOT TRUE). I called immediately and the CS said on the phone with also my manager that it was THEIR MISTAKE... On 9/18/19 I found out that Chase withdraw TWICE the amount of my check (still waiting to get a refund..) Completely RIDICULOUS. Never happed before and Im a chase customer for 6 years now, 2 BIG MISTAKES in 2 weeks...

I redeemed my points for 3 gift cards. I tried to use the gift cards, and got told they had zero balance. I call each of the gift card companies, and come to find out that the cards are inactive. So I called the number on the back of the Chase Freedom Card, and the representative I spoke to was much less than helpful. Just told me that the cards are showing valid on their end and there's no memos saying that they're inactive. The issue was escalated, which I now have to wait three to five business days to get a response about. I wish there was a way to just get my points back. This is such a ripoff.

We were under the impression they offered a free checking account but they charged us monthly fees anyway. They are happy to lose us as customer over a lousy $12 checking account fee. These accounts have no services or benefits whatsoever. Advice: Go to an institution that offers free checking - these folks are scammers.

Do not ever deal with these people, unless you want to be treated like trash! They will cut you off whenever they feel like it and won't give you a reason why! Case in point...Got a debit card just a week ago. But my own money in, then after a few days claimed it was fraudulent. ** these people! If you are not rich and a working stiff like me, you were warned!

This crappy bank approved my Southwest Rapid Rewards card August 24th. Charged the 69 annual fee. Proceeded to close it Oct 16th by email with zero notice. Claimed it was because I had too many inquiries??

1st when you call all you get is a 3rd world country that you can't understand....and sadly when I went to the bank branch the locals had their hands tied by this other country. THAT'S scary to know that America isn't controlling the funds for Chase Bank. They put a hold and when the local branch managers showed there was no reason for it they still refused!! DO NOT bank here!!!!

Opened an account with my local branch in Houston. All good. So-so customer service, but being Saturday I understand. Parking lot was full. Fast forward 3 days. On Tuesday all my accounts are blocked. Some low IQ person named Shipla in Loss Prevention tells me that I need to visit a branch in order to prove that I AM REAL. Seriously. Walk into the branch and get the block lifted. Head back to work and the account is still blocked. Call the Loss Prevention again. They try sending some text message to verify who I am. No dice. Then they say I have to visit the branch again.

I had to leave the bank I used for 29 years. Took two days to close all accounts and cost me thousands to refinance everything and I had to change all my auto paying bills but it was a horror to remember all my account numbers by heart as the bank will not use just the bank card anymore. This is a horror and should never have been allowed. I hope everyone leaves. Imagine needing money and you do not know your full account number.

Chase has the absolute WORST customer service I have ever experienced in my entire life across every company I have ever interacted with. NEVER, EVER bank with Chase unless you want to torture yourself with the world's most incompetent, rude and useless individuals.

YOU SUCK JP MORGAN CHASE! $12/month for service fees is RIDICULOUS! You do nothing to earn $12/month! All Chase is doing is collecting on top of collecting. I will be closing every account (after 30 years) once my last check clears!

After 25 years of being a good client: both personal and business, few paid mortgages Chase Bank had a problem returning remaining balance, when I closed my business account. (Just few dollars) Will close all my account with them including credit cards and spread a bad word, wherever I can. THIEFS!!!

I loved this bank. For many reasons but it all came to an end. On Aug 28 I received an email saying that there was an inquiry open about $900 dollars missing from my account and that the bank will follow up. On that same day my entire 3 Chase accounts were frozen. Leaving me without any money. When I called the bank they notified me that my accounts will be closed and that in 10 business days I should receive a check with my money.

This institution lowered my credit spending limit after I paid off all but 6% of the $5,000 balance. There are no derogatory marks on my credit from this institution about late payment or failure to pay. The credit limit was never decreased before the payment of almost $4,700 was made. I would not recommend applying for credit with an institution that takes such poor care of their customers. I am happy to close my accounts with Chase.

Updated on 09/26/2019: Since my first review, I received documentation from Chase that Square sent to prove I did the transaction. It's redacted, in a few areas that don't make sense. The doc has my name misspelled, gas station address for the fake company, the transaction time is 2:40 am, card number keyed in.. etc. It's abysmal. Who pays $455 for mobile phone screen repair at 2:40 am? Not me! The business is a mobile business, so I wouldn't be going into a store to do the repair. It's called Mobile Screen Geeks, they come to you and do the repair. The real Mobile Screen Geeks, address, Schaumburg, IL is being hijacked because Square's data was hacked and in turn, my info was used in the scheme.

I had 2 checking accounts. One was restricted, scheduled for closure and overdrawn. The other was in good standing. That is however until Chase decided to withdraw all my funds to offset the negative balance in the other account. Bringing this account to a negative balance and causing more to incur overdraft and late payment fees. I also had pending payments for bills that came back as insufficient funds because Chase withdrew all my funds without any prior notification. And left me with nothing but more bills and fees.

I tried opening up a checking account because I saw the promotion for $200. Apparently, I did not "open the account the right way." I tried calling customer service and she said she could not help. Rather than invest my money in Chase and start banking with them, I asked to just close my account. I guess Chase does not want my money...

On Sept 9th, I went to a Chase Bank to withdraw funds from my EHT government issued card. I chose Chase because they don't charge a surcharge and thought it more convenient being that they give out $5 and $10 bills. The ATM went thru the whole process of the transaction, took the money off of my card then says they're unable to give cash right now. Now I have to wait up to 25 days for EHT to dispute and investigate the claim before I can get my money back. It's even printed on the receipt "We aren't able to give cash right now" printed under the amount of the withdrawal.

Several occasions I have called and spoken to multi reps and all have different ways of doing things. No one is on the same page. When ask to speak to a supervisor, you are given the runaround. I applied for a credit card and I have alerts on my credit file. I was told to update it and all you all would have to do is call me or send me a text on my new phone number per the updated credit file. Well I call and guess what? You all did not update my credit file. Again you guys are giving me the wrong information and the runaround. I am going to start a petition to not use your services because of lack of customer service and not being attentive to customers. Not knowing the correct information to say when asked. Just not knowing your overall job. I suggest you fire everyone and start from ground zero. Or retrain, which ever is more cost effective.

I wanted to attempt to close my savings and checking acct. but was told that it had already been closed. The CSR repeatedly announced my social security number over speaker in a public setting with no regard to my privacy nor regard for overall experience with Customer satisfaction. I will report to all the necessary authorities that these private banks such as JPMorgan Chase that are not being observed by a higher Authority nor Recording of any kind past transactional statements and are solely closing out accounts with no verification of account holder authorization Nor notification of account holder information.

Worst experience ever. I had an emergency and I tried to use my debit card and it was declined even though there was money on the account. I called customer service (1 (877)- 388-5726) with Beatriz on (Sep-09-2019) at 1:50 pm and she told me that my account was close and she couldn’t tell me why, supposedly because of their privacy. I asked to be transfer to a supervisor. Once the supervisor (Anthony) got on the phone he couldn’t tell me neither the reason why they’ve closed all my accounts with any further notice. Now they won’t release the money that is on my accounts. Please don’t do business with this bank unless you want to go through all this.

Thank you to the Chase Bank on Irving Park Road in Streamwood, Il. Special thanks to Edith ** for her help and Al ** Branch Manager who listened and corrected the issue. This is a great branch. They care about the customer. Thank you again, Brigitte

I have a complaint about a few insufficient fee funds they gave me. I made a scheduled transfer request from my credit union to my Chase checking account 3 days prior making sure my transfer arrived on time to avoid insufficient fees. When I checked my Chase account, the amount scheduled did not get transferred. I looked into my credit union account and it showed it had been drafted. The following day, I had 3 $34 insufficient fees and still no money transferred. The money shows up 2 days after. It made me so upset that the main thing I was trying to avoid happened anyways, but not because of my fault.

On Sept 5th 2019. I arrived at the closest Chase Bank location in Bridgeport WV with a check to cash from a Chase Bank account issues to me. I was told I could not cash the Check without Opening a bank account with them first bc it was over 2,500.00. When I asked why I was told a outlandish lie from the lady working behind the desk. She told me that the issuing company had that policy and would not allow me to cash it without depositing it into an account with their bank. Which I found out was not true at all and they had no such policy! I had all proper identification to process it through their system required by government etc. I was not even given that option but was well aware of it.

Well is the worst bank, got a payroll check deposited and took 3 weeks to clear out. I have been with them for 10 years and every year they get worse. Please do not bank with them. You call and no one really help you.

I will NEVER go through Chase ever again. Literally the worst customer service I have ever dealt with. They do not care if you take your business elsewhere and at this point I'm even thinking it's encouraged. Chase ran TWO credit inquires on my credit within less than two weeks. I was requesting an additional $1000 credit limit after being offered the lowest credit limit I have ever received. I was put on hold every two minutes for 5+ minutes at a time, spoke to three different people and wasted 45 minutes of my life. I have a credit score over 700, make over 60,000 a year and have never had a late payment. CHASE SUCKS! LOOK ELSEWHERE! Capital One treats their customers MUCH better.

I used Chase Bank points to reserve a hotel and limo pickup service. The limo service never showed up at the designated location. We called the phone number provided and they never picked up. We reported this to Chase Travel Services, and after a couple weeks of runaround were told that our points would not be refunded because the car service refused to refund them. So basically Chase allowed their supplier to steal $142 from me with no repercussions. BUYER BEWARE!

I had to send somebody money to cover a check they wrote for me on their account. Chase send me a text asking if I authorized that payment. I reply yes, later I try to login in my account to see if it went thru and my account was blocked. I call the number, talk to a woman (in India), she verified by different ways that it was my account and that I authorized the payment and unlock my account. I get home later on and the payment was cancelled. Try to do it again and they block my account again. Call back the number and they didn't help me and also lied to me. I ask to talk to somebody in charge. They lied to me. Nobody about me, I keep complaining so she transfer me to the department above her. A guy answer and say nothing they can do. Go to the branch tomorrow. I ask if he block my account and he refuse to answer. Finally he just hung up, so now my friend is going to have a bounce check. Customer service did not care about that.

Shaylee **, an advisor at Chase Bank in South Ogden office: Shay kept us informed with every detail in the processing of the loan. She went above and beyond her duties. She continuously monitored other individuals to ensure the entire process stayed on-time. I’ll definitely recommend her to anyone applying for a home mortgage.

The manager racially profiled me and will not withdraw money for me. I give him a government issues ID to cash my money and I could not get money if I did not give him my debit card. I did everything he will not do and went to a different branch and was issue that money without a sweat. I need him to talk to because the next time it happens then I believe you do want to bank with me. He very rude, a did want to talk to me and still was forced to talk to me. Stupid man. Branch of Chase Bank - 7722 Cox Ln West Chester Ohio 45069. Name of personnel **.

I have had a chase checking account since college, I opened it approximately 13 years ago. I mostly use online banking. I got married and attempted to add my husband to the account. The branch employee was given documents she was supposed to scan, this was not done correctly. We received a call to give these documents to them a second time, prior to a deadline, which we did, otherwise they were threatening account closure. Although this was done in a timely manner, somebody decided to not look at the documents and close it anyway. Apparently these are done by two different departments.

So I decided to cancel my account. I withdrew all my money, filled all the paperwork out, and it was supposed to be done. Well I get a statement in the mail, and I’m confused, and it shows that I have -$380. I clock on my account (that was supposed to be canceled) and they assessed a monthly fee without telling me, putting me at -$6, then the overdraft fee, then the insufficient funds fee. And then they allowed an account that shouldn’t have been being paid on (that’s a review for a different company) and it just kept going.

So they turned on overdraft fees without my permission due to a miscommunication on their end. And so they have taken 1,400 dollars out of my account in the past 6 months! When I called they told me they would return what I needed to pay my rent. Even though they should fix the 1,400 all I asked for was $300 and was told Chase won't allow it. Great thanks for screwing me. They took over $470 from my account in 16 days this month due to their mistake 1,400 total over 6 months and all I ask for is $300 and was told no? I actually would have let you scam me and let this slide, no big deal. 1,100 bucks you guys got to keep because of your mistake. Instead, Chase wants to hold on to that money so I'll bank elsewhere. Thanks for scamming me the past 6 months.

Simple. I applied for a Bonvoy Marriott Chase Credit card. I was approved. I used it. I made an early payment on it. Then Chase closed the account. Now I have a closed account on my credit. They set me up for failure and they don’t care. They can do what they want. It’s in fine print. I say, go to your local credit union. Don’t get caught up in the glamour if you don’t have to.

Chase Bank is just another big corporate business that only cares about making money and not about the hard working customers who bank there. Too many fees and if you try to call and fix or explain the problem they say, "well, I'm sorry but that's just how it is." They are just out to get as much money from you as they can. They don't care if you want to go to another bank, that isn't their problem. I have had enough with dealing with them. If you care about your money don't waste your time.

Updated on 09/14/2019: I moved and did not get my statements. They kept charging me $12 a month. I called like 3 times to close it. They said they did. I got another statement today saying it was not closed. I called. They said I could not close it. I was transferred 3 times. They said to get in and transfer the money. I tried. They piss me off so much. They will probably just continue to charge me. They are such fraudsters. They can get away with whatever. Big Banks control the government and took taxpayer bailouts. They are scammers.

I go out of town a lot for my job. I went out of town last week and stayed at the Hilton. They took a $100 incidental fee and gave it back a few days later when I checked out. I called my bank because I never received my money back. When I called Chase they said they had no record of me even being at the Hilton despite me going up to the bank and showing them all my receipts. Including my receipts from the Hilton showing them taking out $100 and returning the $100. Moral to the story Chase stole $100 and erased the whole transaction from my statement making it seem like it never happened. Worst bank to have and I don’t recommend it to anyone who works hard for their money.

In July I walked in my home after work and there was someone controlling my computer from somewhere else. That is when we found out that our 4 accounts at Chase had been emptied. I called Chase and reported it to them. They said that these were wire transfers. I started the motions to get the money back. I spoke to the fraud department, filed police reports, and even filed a report with the FBI. I was able to get Yahoo to locate some of the transactions that had happened. They sent money to a place called Cash App, and Coinbase.

Chase makes it a point to block my YouTube Subscription charge every month, making me have to call their customer support to unblock the card so I can then (after 36 minute call with dozens of verifications) pay US$5 to keep my YouTube Premium going. Every month! They consider google an "untrusty" vendor! OMG! Guess who I would rather keep? Chase or my YouTube Premium account?

I bank with Chase. Someone charged my debit card to Google Ads. I am being told that I have to pay it since the information matched what I did. I am told that if I want to dispute I have to contact merchant. Horrible service.

This is without a doubt the WORST bank I've ever dealt with. From rude, uninformed, and indifferent Customer Service Reps who all give a different explanation depending on who you get to mind numbing hurdles to jump through to get to a competent human being who can address where their automation creates obstacles or inconsistencies in how they're processing transactions all in an effort to extract fees out of the customers they say they care about, of which I don't buy any of that. Do yourself a favor and stay away from Chase. I just signed up with another big bank competitor of theirs. Not expecting much but maybe it's the lesser of two evils.

I wrote out a check to Capital One for my credit card payment. The check was stolen and an individual put it into her account. I am being given the run around by Chase. The money was taken out on June 3, 2019. I found out on June 29 that the credit card company did not receive payment. I tried from June 20 on to submit the claim. They finally put the claim through on July 10 and now say I have to wait up until 90 days and that is an estimate. They can take longer. The system is severely flawed. You can deposit a check through the ATM or phone and the program does not check the front of the check to where it is being deposited and I am paying the price for this flaw no one gets back to me. I am considering taking them to small claims court. Horrible bank. They do not stand behind their customers.

My family have banked with Chase for years & recommended I use them when I moved to New Orleans. I opened an account & was introduced to the features of mobile deposits. I always sign my checks for deposit only with my account number for a mobile deposit. I was never informed otherwise of anything different. Anyway I deposited a work check from Hancock Whitney Bank on June 10,2019. On July 24th, the funds were withdrawn from my account because someone from Capital One had presented the same check there & it was cashed even though it had for deposit & my signature on it (Somehow this check wasn't destroyed in my shredder or was thrown away). I spent many hours & weeks trying to get my money back. Capital One trace the check back to Chase because my account number was on the back & they gave the funds back to Capital One & then to cover their loss pulled the funds from my account.

Long story short. My account was restricted not even 24 hours after I deposited a check that was supposed to clear almost two weeks to the date. I also deposited cash. The next day I wEnt to inside the branch to withdraw money. The branch manager explained that I would have to call the 1800 number. I called and the representative explained the situation and told me that the branch manager has the power to override the restriction.

My name is Joyce **. I live **. I was at your ATM machine in Chicago IL on Western and Madison street trying to get money from ATM machine about 5:30 AM on 08/09/19. There was so many large RATS surrounding the ATM machine. They were coming out of this patch of grass right in front of your ATM machines I thought they were going to jump on me. I spoke to someone in the bank a year or so ago about this problem, and after that I just stop using this ATM machine for the most part. I was afraid I might get bitten. I have been a customer of Chase Bank for many of years. This is horrible. I will not go there again. Someone from Street and Sanitation should address these issues. Chase Bank your customers should not be subjected to this infestation. Thank You. ** Please let me now when this problem has been resolve.

I opened a business account at a branch with a $200 promotion bonus code. The banker at the branch was nice, and the experience was pleasant. But when I called the customer service number, it was a completely different story. Called them 2 times in a day, and each time ended up very unsatisfied. Call #1: I deposited a check 7 days ago, but the fund is still being held. When I called to ask why, the rep said she doesn't have the info and put me in another queue for another department. I had to wait 15 minutes to talk to a specialist. Not the best 1st impression.

If you're an intelligent person who care as much as I do about my hard earned money and the bank I'm doing business with, then for the love of God hear me! Chase Bank cares nothing about its customers whatsoever and truly will go out of their way to screw them out of their money. They have rules and regulations that will boggle the human mind. I believe that this is their intentions for the start. They will have you so upset over some unbelievable and totally ridiculous rule of theirs, that you will "In Most Cases" just give up and go away. That's exactly what they want you to do.

I have had a Chase checking account for 20 years and recently my online access to it was blocked so they could check on a transaction. The transaction was legitimate, but they are saying because I’m not at my US number (I'm in London for several months) the only way I can get back access is to "go to the nearest branch with my ID." The nearest branch is 3000 miles away! I talked to several customer service reps and supervisors, called the lady who opened my account, messaged them on Facebook, went to the corporate offices in London, emailed two corporate officers. If they respond at all--the two corporate officers didn't--they just say, “Sorry, that's our policy.” I want to close my account and go with a different bank but I can't even do that until I get access to my Chase account! If you ever travel, I suggest not banking with Chase.

I made on time payments for 3 years racking up tens of thousands of dollars on this card- used it for work expenses. When I paid out in full, SOMETHING didn’t calculate and their system showed I “overpaid” by 200 dollars on the statement but supposedly left a remaining balance of 29 for the following month. With the assumption that this card was now at zero I was never alerted through a call or even an email that they sent me to collections. Paid, fought, lost. For a guy who only uses credit cards, you have lost a lifetime of business. Worst customer service and this credit ding just affected my refi on my home. I also want to give a shout out to Capital One who alerts if they even think I tip too much. Save your time and go to a more tech savvy credit company.

After a three and a half hour vacation ruining odyssey, I discovered, thanks to Chase online, just how bad is our banking system! Armed with my smartphone I attempted to rectify the problem. When I talked to supervisor at the end, I was told "You can't enroll online from smartphone". I answered "This is 2019. You can't be serious." But oh yes, yes they can be very serious. The final nails in banking system are being hammered in by crypto. Guess what? I can do crypto on my phone and transfer money seamlessly to anywhere in the world on my cell phone! Hundreds of thousands of dollars if I want.

I am closing my bank account with you. My card was stolen and was hung up on twice. Very very rude. Will never bank with Chase again. The customer service was that of a Taco Bell in a ghetto. Very displeased.

Chase Bank in Huber Heights Ohio is the most unprofessional bank branch I’ve ever had the displeasure of belonging to! They received and stole a $1400 Direct Deposit of mine, without any communication with me, much less an EFT Rejection or return, that was deposited into an account that had been closed for over 2 weeks! That’s theft... Don’t trust Chase!

After making an online payment through Zelle, something I do several times per month, Chase has locked me out of my account. Not only that, they refuse to allow me access until I visit a Chase bank. Of course I'm traveling and there's no Chase banks anywhere. I asked for any way to confirm my identity and someone in India said that based on what's written in front of them, there's no option. Wow, what a piece of ** way to deal with their customers. I have about 10 accounts with Chase (mostly business) and I'm so upset to be treated this way, especially for a legitimate payment. I would never recommend Chase to anyone and I'm looking at moving all my accounts anywhere else.

I am a long standing customer with JP Morgan Chase and hold several accounts with them; recently while on my account online, had an offer to apply to a pre-qualified offer for the Sapphire Preferred Card offering 70,000 Points when you applied if you would reach $4,000 in charges within 3 months, which I doubled that amount in 3 weeks. I am always a proactive individual and I took Screenshot of the offer proactively because I don't always trust how some merchants use marketing to increase their business, and that is exactly what has happened with Chase.

I've been banking with Chase for 10 years. Over the past 2 years I've been experiencing periodical unauthorized withdrawals from my checking and saving accounts. Each time the card has been in my possession. With my most recent unauthorized withdrawal on 7/13/19, Chase representatives have told me to get a faxed report from my cellphone carrier of my location at the exact time and date. T-Mobile or Apple does not keep records of the location of my phone (stated by representatives from T-Mobile and Apple). So this is RIDICULOUS. Why must I continue to have this issue over and over again. Having to deal with discontinuing cards and receiving new ones every few months. I AM SO UPSET WITH CHASE. 10 years and being a customer and a victim to this fraud, CHASE WILL NOT HELP ME FURTHER.

In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 number, Nattalie ** showed me true customer service at my local branch. She listened, empathized, and did her absolute best to help solve my issue. I can’t thank her enough for connecting with me, truly listening and acknowledging me, and keeping my faith in Chase. I have been there since 1993 when it was Bank One, and because of Nattalie, I will continue my loyalty.

We got a stroller from Bed Bath and Beyond, the next day we decided the stroller wasn't what we needed and we went to take it back (all brand new, not used at all, with tags but no box). I've returned items to them before without a box and never had an issue. They would not take it back. We decide to contact the credit card and start a dispute.

Chase was number one about 10 years ago reason I joined them. But it seems like their executive offices can careless about their customers now. I have a 835 credit score, had $250k in my chase accounts, owned outright 4 properties to net to over 2 mill. No debt at all! I own all my Benz cars outright. Chase denied me their lousy United Airlines Credit card. (Too bad for United cause I will fly AA for the free bags since CitiBank allows me their AA credit card).

I opened up a business checking account in January and it has never actually worked. Not at the ATM, not online, not in the store. Also, the name and legal entity on the card were grossly inaccurate. After several failed attempts to correct my debit card through multiple channels (calling customer service, calling the branch, going into the branch) I was issued the same incorrect debit card. AGAIN. When I call customer service, they tell me I have to go back in to the branch to get a corrected card issued, even though that's the very reason I went in just two weeks ago. My online banking reflects all the accurate information, why my card can't be fixed to matched – and actually work – is beyond me. I will never use a Chase product again. AmEx, Suntrust, Capital One + Wells Fargo have all been incredible to work with, truly did not expect this level of awful from Chase. Lesson learned.