Chase Bank Reviews

On a Saturday morning, I made a $1500. deposit into my Chase checking. The deposit slip said bank could hold deposit for 14 days! I did not receive this info until AFTER my check was consumed by the bank's ATM machine so I could not take it back. I went into the bank and talked to the bank manager, who was the Asst Mgr for that day. All she could say the check is in the machine and I can do nothing about it. She had NO information to give me.

First and foremost when I first called about my account they told me no money was deposited. I called my job which they informed me they already made the deposit. I call Chase back. Now they find the funds but tell me I would have to wait up to two days for them to find the funds. They put me on phone with a “Manager” who not only makes me wait like half the call but I asked to please give me a second to find the correct information, he informs me he's only going to wait two minutes then hang up. Now it's day 3 and I still don't have my money and they are telling me I'm going to have to wait another whole day before I can get my money so something that was suppose to take 2 days is going to take four and I wonder how long I was going to have to wait if I didn't have the time to wait on hold for 30min today.

Great locations in my hometown and when I relocated due to military orders, Chase bank was conveniently located around my new military base. The employees are friendly and you cannot beat the Military package they offer.

Get alerts if Chase Bank suspect unusual activity! Verify certain charges when they call; Claims Dept. investigates & removes any unauthorized charges; Always follows up with me to let me know what needs to be done. I had to get new cards which are made at the branch & set up new pin #'s; Making Auto Payments is from Acct's is always on the date I have set up with vendors.

I'm liking the online check deposit at Chase Bank. Also, they have ATM inside that lets you chose the denomination of bills when you get cash back and a whole lot of the new features they have out.

I have account for many years. No issues or problem. Will continue to be a customer of Chase. They are always ready to help me with my financial issues.

They are great and service is Excellent! When opening my account they were very helpful and each visit I am treated with nice customer service and never had a bad experience.

Service at my branch is excellent from the tellers, investment branch and private client associates. We have banked with Chase for more than 20 years.

On 5/11/18 my husband just started a new job and he put 1 number wrong for the deposit so his deposit was in limbo. So I called the customer service number. Talked to a girl I could barely understand. I asked to speak to a manager and the manager instead of helping sent me to another person that was so brainless. I explained my situation like 10 times he couldn't get my account number correct. I told him the number many time and he acted like he started at the bank yesterday and had no clue what and why I was sent to him and then he was so rude and unprofessional. He said, "It not our fault your husband put a incorrect number on the direct deposit" and I was like, "Duh I know that but can you find the deposit or" and he interrupted me every time I said anything and I finally hung up on him.

Great service from this bank including extras but perhaps because of large deposits. Personal banker is super idea. Very considerate toward military customers. Several nice perks for new customers at certain levels. However, interest paid for using/holding my funds has been very minimal. That’s not right but seems standard last several years.

I have always liked Chase Bank, from their amazing customer service on the phone or in person they are by far the best bank! Over the span of 25 years I can honestly say that I have never had any problems with Chase Bank. I highly recommend this bank to anyone whether it's a personal account or business or both you can rest assure your money is safe and your questions will always be answered by a bank representative with professionalism and knowledge!

It was time to renew flood insurance. Long story short, my 1st mortgage said they didn't need it anymore, so I told Chase, I didn't need it, they needed proof. So a rep wrote me back and forth working with me, in the end, we were waiting until I get proof of NOT needing it. After two months I couldn't get anywhere with FEMA or my 1st mortgage for proof and just paid it. Now Chase charged me for the two months of their flood insurance, which cost $ 624, and is making me repay it. When the rep kept telling me we will work with you, no problem we will wait until you get the document. Really? Now I have to repay a ridiculous amount for nothing. Chase customer service is the worst.

I received a scam call this morning regarding my credit card and called the bank to let them know, check my account and do some of my own follow up; during the call I'm told this card is frozen for being over my credit limit... I'm shocked to hear this and explain that can't possibly be, I'm then told the $500 increase I received in February was "temporary". I was NOT told that in February. I'm thinking, "Great, I'm doing something right". (I have never been late on a payment). The bottom line, they couldn't care less! I was met with complete apathy. I've banked with them for nearly 30 years, way back when they were Washington Mutual. Why would you give a temporary $500 credit limit? Now I have to have $463 paid off in less than 2 weeks. I'm utterly disgusted with the whole situation. I think this is shady and nothing short of deceptive business practice.

It's not even a week since I've open an account with Chase Bank. They could not tell me in person or over the phone. Why my account was restricted to close. They would send me a check for what is in my account. All they could do apologize. That would not help. They would not give me a reason at all. I don't have Chase on my credit report. They are a joke. Now my whole family will be leaving to bank with someone else. They are not about their customers or anything. They are greedy, rude and etc. I would not bank with them. They screw you over and not tell you why or how. They will make you wait to get your money out of the account. The whole bank company need to learn customer service skills and be about the customers.

Chase Bank had by far the worst customer service by far of any lending institution. Biggest rip off bank of all time. Their people are total morons and idiots who don't give a ** about you or the problems they created. The only thing a VP down to a teller can do is apologize for all the idiot mistakes they make and dealing with their customer service people in India and Asia can't speak or understand one word you try to explain to them. I have 5 different business accounts which I'm closing and working with a local credit union here. Goes to show you that big banks don't give a ** about you. All they want is your money and they will promise you NO SERVICE whatsoever. Do yourself a favor and never deal with this company. Unless you enjoy headaches.

Chase and reordering checks and debits - Chase has done this to me countless times and caused me lots of fees, Chase will render largest debits to your account so they can get the maximum fees. They are beyond disgusting, I have called them on it and they say some **. I hate them! Beware.

Home insurance canceled due to lack of payment but I have a escrow account with Chase Bank. I was told I would have reinstated my insurance policy. No sympathy or clarity. Just want to pass me off to the next department. I went 4 months without insurance and the only reason I found out because I contacted the insurance company for another reason and they made me aware it. Chase never selected another insurance co, when I thought home insurance was mandatory and if wasn't select by the owner the company would select one. Awful company to have to do business with.

This is the second time I've been locked out of my account without my knowledge. The first time, my NON-EXPIRED debit card was declined when I was trying to buy food. I was hungry and my card was declined at a Taco Bell. Embarrassing. I go to the ATM to withdraw cash. Declined again. I had sufficient funds. I call Chase and they tell me that they can only "temporarily unlock my card" for like 15 minutes so that I can withdraw cash. A new card had been sent and they demanded that I use it. I did not have this card on me.

I wanted to take the time to write this review as a word of caution to other consumers. I have had a simple business account with Chase for over 10 years. This is not a primary account, just a bill paying account. Money comes in and money goes out. It only functions as a simple transaction account. I recently noticed a monthly fee had been added to my account for a service I did not add or authorize.

Payments paid through Chase online bill pay, left my account which is not disputed. However the receiving company (Sunrun) claims they never received these payment totaling over $520.00. This claim has resulted in countless hours, visits to the bank, investigations, all claiming that the transactions are valid, and Sunrun is refusing to accept that fact. At one point a local branch officer claimed to investigate this 6 month old mystery, and had seemed to discover that the funds had gone to another company in a bank error. However that quickly turned into a assumption rather than a fact in a phone conversation.

I have had two recent horrible experiences with Chase. The first was my ATM card was given to someone else at a bar when I went home with his ATM card not realizing it until the next morning. I wake up to Chase "Fraud" Alerts notifying me that $1700.00 dollars was removed from my checking account at an ATM in a city I never go to. Please note I have documentation from Chase stating the daily ATM withdrawal limit is $500.00 with no record of me requesting to increase it. They then allowed 4 additional $400.00 withdrawals before they stopped the transactions.

I have business accounts with Chase Bank. Chase Bank decided for me, without my knowledge, to change MY Master Card business credit card to a Visa credit card. I am VERY busy and do not have time to call all the auto pay service providers on my Master Card to another card. Chase Bank is NOT authorized to make my business decisions!!! Instead of taking the time to do Chase Bank's bidding I think that time will be better used in closing all my business accounts with Chase.

We had a business account with Chase and also merchant service. They decided to keep 5 days worth of credit card sales and empty out our business account and take it 7k below zero just because they decided to create a float account if we ever had a chargeback on a credit card. No warning. Nothing. And even closing our account they will not refund the money for 6 months even though we decided to cancel the account with them. Chase are thiefs and rip offs.

So I applied for the Disney Visa through Chase. We received the card in the mail and called to activate it. I was told the account was under review. We then received a letter that I had to call and verify my Identity which I answered all their questions. The account specialist came back on the line and said that the account was still under review. I asked if I could go into the bank with my ID and proof of address which he stated yes. That same day they mailed out a letter that they were closing the account due to not being able to verify my identity. I am all for my identity staying safe but Chase takes it to the extreme and it is ridiculous. Anybody else ever deal with this? I have the Freedom card as well.

Recently had my locker at work broken into and my wallet stolen. When I got the fraud alert from Chase I was unaware that my wallet was gone so when they asked if I had my card I told them that as far as I knew it was still in my wallet in my locker as I had it at lunch. They refunded my money for the fraudulent purchase. About an hour later I called them back to let them know my wallet was stolen, they did not document this call. 2 weeks go by and I get a letter from Chase saying that since my card is a chip/pin card it had to be physically present for the purchase to be made so they were denying my claim for the fraudulent purchase and reversing the credit they gave me.

I joined Chase bank in Gig Harbor Wa. for several reasons. One was I needed a good local bank, since I bank with a mostly online bank, 2. Chase offered a good bonus for using direct deposit and having a minimum savings for a few months, and the most important is the extra benefits such as the Notary public they allow members to use free of charge. The problem is that the Notary is basically a non-benefit since Chase will not notarize some of the most common documents. When I presented my closing documents on a house to notarize in 7 places, the notary was o.k. with all the documents except the one that said I presented a valid government issued ID to identify myself. He told me that he could not tell if the documents were actual state issued driver's licenses or if they were counterfeit.

I opened a new business checking account with a local branch of Chase/JP Morgan in Fort Myers last week primarily because US Bank, my primary business bank, does not have offices or branches in Florida. I also wanted to consolidate three business lines of credit and business credits cards into a low interest 5 year term loan. I applied for the term loan 7 weeks ago and submitted countless documents over the 7 week period, many of them redundant to the first set of documents submitted on day 1. During these 7 weeks, I had to prove I owned my company of 30 years. No one I have ever worked with in 30 years has demanded I prove I own my company because it is in the public domain and on my tax returns.

After calling Chase to complain about two truck payments made in the same month, I ask for a reversal on one payment. The foreign speaking woman said ok she would do that. Three days later the finance department calls me and says all payments had been reversed. Chase stole over $3000.00 from my account. Then they closed my savings which covered my checking account. Now overdraft charges are applied because funds are in another checking account created by them. They are nothing short of Blatant Thieves!!!

Tried to log into online banking tonight and got an error to call. Called and was informed that I would need to bring in 2 forms of ID in order to access my online accounts. When I asked why I was educated that was the only way to get me to call. I’m sure this was a tactic to get me in a branch for a cross sale opportunity. This is a terrible tactic and a terrible customer experience.

I've had a checking account with Chase for over 17 years. Chase sent me a notice about my credit card...that I've had for 11 years...that they were increasing my APR by over 5 percent, for no reason other than greed. I've never made a late payment. There was no reason for it. So I called Chase today, the representative said there's nothing they can do about the rate increase, so I of course canceled the credit card. I then went to my branch office and closed my checking and savings account. The representative who closed it never even asked why??! He just asked me to sign a form and got my cash for me. It's needless to say that I will never do business with Chase again.

So my wonderful bank, Chase blocked a fraudulent charge from Sprint a month ago and cancelled out my debit card. They let the transaction for over $1500 to go through my account on Monday on a cancelled debit card that they initiated originally last month. Now they are telling me I have to wait for them to investigate the illegal debit from my account before they will correct their error. Trying to tell me that a merchant that had an old contract with a customer has right to pull funds owed. I don’t think so. If that was the case there would be no reasons for collection agencies. Anyone could then pull money from anyone’s account. They were told last time about the fraud Sprint did to my account that they refuse to correct with caused me to have to move to a new service provider because they kept turning off our phones because they ** up my account and added fraudulent lines and charges.

If you want good customer service and a company that will look out for you as an account holder, Chase is not the company for you. A recent billing dispute and they tried multiple times to wash their hands and close the dispute WITHOUT EVER READING the documents I provided from the vendor admitting overbilling and illegally performing unauthorized procedures. How do I know? Because the documents were in German and they never sent them out for translation. Then they tell me that because a distraught grieving spouse under duress after the vendor killed the family pet was supposed to go line by line through 12 pages of billing statement which she did not get until signing the payment slip or not get the remains returned in order to give him a proper burial just like Nancy Pelosi pass the bill in order to read it legislation methodology.

I would not bank with Chase if they reopened my account for free, matched my biweekly direct deposit from my employer AND gave me a 5 percent interest rate on top of that!! These people are a nightmare, from over the phone to in person behind a counter. I actually had an account rep get UP from helping me, start helping someone ELSE because he was on hold with account verification services (and this was after sitting in a lobby for 30 minutes) then, after he hung up he explained he would have to reopen my account and because I was there late; (Reiterate, sat in an empty lobby at 3:25 pm for 30 minutes while he chatted with a teller) he would have to do it another time because it took close to an hour to do so.

Utterly disappointed with Chase bank and customer service! Recently got an auto loan and have been trying to pay it off. The amount financed is incorrect, I am told to get it fixed then call back and paying it off will be no issue. Call back after getting the amount corrected only to find out that I CANNOT pay it off because they only allow 9,999.00 to be paid per day. (No mention of this the day before and I was very clear about my intentions). I ask to speak to someone who can stop the interest as of today since I am only being stopped from paying it off by them and their policies. The supervisor I spoke to was rude and unhelpful, in the end I was told they would not do anything about the interest. I ended the conversation by politely letting the supervisor know that because of this I will never finance anything or participate in financing anything through a company that finances through Chase bank, ever again. Very dissatisfied doesn't even begin to explain it.

On Saturday April 14, 2018 I checked my account and I was overdraft $9.00. I tried to make a transfer but the system was partially down, so I made the transfer on Sunday April 15, 2018. Monday April 16, I was overdraft $30.00, I went to the bank that same night to deposit $70.00 and by Tuesday April 17 morning I was overdraft $22.00. I called the bank and they told me that the $9.00 that I transfer on Sunday was not enough to cover for both translations since the overdraft for $9.00 didn't process till Monday, I don't understand if the $9.00 were showing overdraft on Saturday and I made a transfer on Sunday why do I still get charge on Monday. My opinion is that Chase is overcharging, I would like someone to overlook this matter of overdraft charges from Chase Bank.

Submitted a balance transfer check for payment of car repairs. Was notified recently that check was returned stamped account closed. Called Chase and was told they had not received check. Who returned check if Chase didn't?

I deposited a large amount check that was a temp check. My customer handwritten their company name on the check. When I was depositing it, I asked the teller if it was ok to deposit it. She told me that there will be a 10 day hold on the funds. Next day they restricted my account. I couldn't make any more deposits, use my debit card, just like they closed my account without any notice.

I’m pretty good at looking at my statements on my phone and I saw a check that was deducted from my account for 90 dollars... I clicked on the check image and it’s someone’s personal check that was written out to someone else but was deducted from my account. I was surprised that this can happen. I called the bank. They transferred the call to recovery. They credit my account but I’m left with the image on my account of the check... which includes their name, address, and account information... the rep said it's common. Out of 500 one is always put in wrong account... then she changed it and said, "Oh it’s not that common." I asked her isn’t there a HIPAA law against this? She laughed and said that’s just medical related... I know it is but I figured they have a law that requires confidential on accounts. I mean to know that someone can access an account and routing number is pretty scary.

After being a Chase customer for over ten years, they decided my deposit was too high of a dollar value for someone of my past financial amount, and has chosen to hold my deposit for the federally allowed ten days. This was a printed check. Being sent to “loss prevention” to even discuss my account leaves the impression that they think I’m a criminal. In my opinion, Chase is the worst place to go unless you want nothing in return for being a faithful customer for over a decade. Go local. This bank is nothing more than a credit card company, masquerading as a bank. Don’t waste your time on a computer bank such as this.

On 4-9-18 Deposit two checks into my account with Chase, Sent me a email letting me know that I checks was accept, 4-10-18 Chase put a hold on my debit card and account, I called to find out what is wrong. Chase coming telling me one of the checks did not go through which I know is a lie because we called the other bank and they said they paid it. Well then Chase come telling once the checks clear then I can use my card. Well I was clear and I still can't use my card and my account is been closed. The worst bank ever. Don't care nothing about their customers. Very rude people. Don't bank with them.

** is one of very few employees at the Chase branch in Naperville, IL that is professional and helpful. He appears to be overqualified at his position and was a pleasure to work with. I recommend more people like him be promoted, as this branch does not have many helpful, polite employees. Their current rating is very low, and could use more employees like **. Their branch address is listed as 55 S Main St Suite 175 Naperville, IL 60563.

Company called me and explained why they had charged me, which seemed reasonable. Then they took off the charge. Pleased with result, and it was resolved.

Fees on fees for using my own money, $75 in the space of a month in either $2.50 or $5 increments. They have mismanaged a check when we started the account making us wait a week for a reissue. Will no longer be keeping my money here as they are only concerned with making a buck on the people that use it and in general my worst banking experience of my life.

My son is away at college (all the way across the country). He has a college account so my name is on it too. I really have nothing to do with my son’s account. He had his student loan check direct deposited. Chase said I (his mom) owed Chase money. They took all of his student loan money for a bill they claim I owe. Left him alone across country with no money. All of his student loan money was taken to pay a bill they say I owe. They refuse to refund it to him. He can’t buy books or anything else for college. I thought student loan money had to be used for the student’s educational expenses and could not be used to pay someone else’s non educational expenses? Chase says they can take his student loan to pay a bill they claim I owe leaving him with no money at all.

My husband and I travel a lot and stay in different hotels. Our last trip to Hawaii we were offered a Marriott Card when staying at the Marriott Hotel. We obtained this card which is through Chase Bank. We do not bank with Chase but before our recent experience we were planning to switch banks to bank with Chase. We use this card a lot, would used it, pay it off. So they raised the credit limit amount.

I recently had to close my account with Chase. I had only just recently opened an account with them when I had two non chase ATM withdraws that were made one after another out of my account. I did not lose my card and had it on me at all times. My dispute was denied so I contacted the 800 number to find out why it was denied. I was told by a very rude banker that it was denied due to the fact that my pin was used with my chipped card and due to the fact that chip is impossible to clone. I asked how it was possible as I obviously know it was not myself who made that withdraw and am concerned with the safety of my money. I was told the same thing over again on repeat and told that even if it were to happen again there's still nothing they can or will do about it. I voiced that it's unacceptable and that it only makes me more uncomfortable banking with them knowing there is no such security or guaranteed safety for my money.

I opened an account on this "bank" and ended been the worst mistake I ever made in my life. I never felt so "nothing". Three days after, and for no logical reason and giving any explanation, this "institution" shutted down my account. I never in my life committed any crime and all my debts are up to date, none a single late payment, excellent credit score, working for No. 6 of Fortune 500, company in America, in the IT department (my incomes are very "decent" too). Anyway, they decided to close the account, and till today no answers. Very disappointing. Now, reading other people experiences, I'm sure this bank lose a client for life. P.S: I gave 1 star because no negative option.

I do NOT have a Chase Bank account. For the past 7 months, a total of 11 direct deposits that are issued to me, have been deposited into someone else's account. Only my name is on check but Chase has allowed my money to go into someone else's account. I have tried to contact Chase but no one will speak to me because I do not have an account with Chase! I also tried to change account info with the company sending my checks to Chase, but they can't change my account info without me confirming the last 4 digits they have on file now. How can I give that info... I do not have a Chase account?

Headland, Atlanta, GA location is the only location in a 10-20 miles radius that serves primarily ** and there isn’t an option to make appointments with the banker. Why? Headland location is located in my community. I have gone to this location four times in 2 consecutive weeks because of the 2 hour wait; as there was only one banker. Excuse? The other bankers were on vacation and low staffing. This could be resolved if there was an opportunity to make appointments.

I have over a 800+ credit score. Have a savings and checking account, and an Amazon Chase credit card. I applied for a Chase Slate credit card to take advantage of the balance transfer of about 3k. They declined my application due to not being able to verify my information, after speaking with a representative instructing me on what I need to fax them. I tried to call to see if I could further verify and they said no. Ridiculous!!! Doesn't make any sense. Hurt my credit for nothing. BEWARE! In the fine print it does say that they decide to approve or decline you. But knowing what my score is I didn't think it'd be a problem. CHASE YOU SUCK!

I followed a dispute with Chase. The dispute department misinformed me on the dispute process. As a result they couldn't dispute the bill and did not follow up to hold themselves accountable. My testimony is that Chase Bank will not be accountable for miscommunication on their behalf. In my case it resulted in a loss of 190 USD. Don't bank with Chase.

I have been a loyal Chase customer for 10 years. The entire time I've been a customer I have been signed up for NO overdraft protection as the fees they charge are completely ridiculous. Although I am not signed up for overdraft protection I have been charged multiple overdraft transactions (that all accrued the same day) even after I put money in my account less than 24 hours after this happened - WHICH I was told I had 24 hours to put money in my account should this ever happen. Instead of refunding me the 70$ they took out as overdraft protection they told me they "understand" and "they're listening" (total bs) yet surprise surprise they didn't refund me the money. They don't care at all about their customers. They just lost a loyal customer over 70$. Chase can suck it.

I have been with Chase formerly Washington Mutual over 10 years now. Lately, they have purposely been holding my debit transactions months to weeks at a time only posting to my account when my balance reaches its lowest point. I believe this is done in the hopes of causing the account to overdraft resulting in penalties. They’ve waited 3 months to post a debit payment on my account and somehow processed a check the same day I wrote it well after banking hours. Oddly enough they hurriedly posted these transactions when account balance was running low usually before a scheduled direct deposit. In my opinion they are performing extremely shady business practices and therefore can no longer be trusted with my funds. I have decided to close accounts and move on to a bank I can trust.

I have been having a very bad experience with Chase Bank! They recently closed my account without giving me a reason and treating me very bad in the process. The worst part of this whole thing is that they are intentionally giving me bad credit ratings, sending back auto pay payments, and the worse thing they have done is closed my account. Then forcing it open so they can receive my direct deposit from work, then quickly closing it again without telling me they had my money. The only reason I found out they had my money was because I called my employer to find out what happened to my paycheck. They informed me that Chase had never returned it. Were they going to inform me? I have the feeling they weren’t! This is the most outrageous thing I have ever seen a company do.

I have deposited a $4,500 check in my Chase account Aug 3 2017. I am writing this review 3/23/18. At this time Chase decided to steal the $ not depositing it to my account or returning it to my customer. They have no justification for their actions only saying it under review. I had spent hours on end with no vain, leaving me to seek legal action. Shame on them Criminals and Thieves!

On March 22nd, 2018 I called the 1800 number for Chase Customer Service. I spoke with a regular employee. I asked him to waive my insufficient fund fee I incurred yesterday. He then told me I had hit my limit on the fees that could be waived insufficient fund fees. I placed the concern that Chase Bank has a system they have created that takes insufficient fund fees from people, but no system that notifies the customer through text that says "Hey you incurred a sufficient fund fee today, here's a reminder to take care of that." The employee at Chase then proceeded to tell me they do have a system that does that. I placed another concern with this guy that why does Chase employees not tell people that they have had a couple insufficient fund fees and that they should set up that alert.

Chase has a problem with their online bill pay that makes it impossible to pay a bill, they know about it and haven't notified their customers, making them go insane trying to pay their bills. This is outrageous and they must be punished. I have wasted hours of my time over a problem they are aware of and don't have the common decency to own up to it. Done doing business with these criminals.

On 3/18/18 made a cash deposit at the Chase ATM, the ATM shut down after the cash was inserted in the ATM, called Chase Claims to report and was told it will take weeks to credit my account for their faulty machine. Worst banking and resolution to its customers. Will be closing my account once my funds are credited.

I was recently told by Chase Bank that I was a preferred client since I am always ahead of schedule on paying my credit card. I was given a Visa Card with a set of new numbers to guarantee fraud protection in their eyes and still have it in my possession today. During the whole time during the investment we received I never had a negative balance, we did have charge backs but nothing that would exceed the norms of any online business.

Very bad experience in this Branch. Only two teller in service and one almost out. The employees very slow. The rest is personal around the bank inside of the office. No one take control about the delay in the line for cashiers. Really very bad service.

For the most part Chase has been a nightmare to work with. I have had business and personal accounts with them and can say that they have serious issues concerning customer care. Let's talk FEES. How are Chase's overdraft fees even legal? My account went negative last night due to a couple very small unforeseen charges. I have my savings account elsewhere so in this account I use primarily for day to day expenses. I noticed last night that my account was negative so I added funds (probably a little too late around 10:30pm) and thought, okay we're good. NOPE, woke up this morning to 3 late fees of $34 each to equal $102. That was the penalty for 3 charges on my account that forced it negative for a combined total of $37.99 overcharge on my account that was remedied an hour after the 9pm cutoff via Quickpay from another account which transferred instantly. INSANITY. CHASE IS JUST PURE EVIL.

I called Chase to see if I can move my payment from a Thursday to a Friday. Because I've closed my account, I normally don't deal directly with the credit department as they have a separate department for the payment schedules. Not realizing this, I called Chase's regular credit department. The woman I spoke with first told me she couldn't help me - she didn't bother to mention the other department, I later found that out from her manager. I asked her why I was able to move the payment in the past and she told me that there was no record of it ever being done for me and suggested if it were "true" I would have the exact date available to give her. I told her it was likely in the last few months and she said "You already requested a payment to be moved in the last few months? Then we definitely cant help you."

Apparently Chase will freeze your account when you use Zelle sending money to other bank institutions. Chase Bank froze/close my account for using Zelle to my other bank which I verified and they still froze it and close it. I withdrew all my money and put it at another bank. Bank of America is awesome and should be on top.

I opened an account with Chase Bank a month ago. Due to a family emergency my cousin did deposit $1000 on my account which I needed immediately but they hold it for a week. When me & my cousin both called their customer service & told them the issue and informed that we have all receipt about the transaction to send them right that time but they need to release our money because we need that to pay an emergency bill. But still they showed us their bogus & baseless policy to hold that money for a week. I am writing this today with heavy heart that I am in trouble to pay my own bill because of their unexpected policy. They lost their few customers for sure from today who are my friends & family. If I knew about their this much bad services I wouldn’t opened my account with them ever!!

I attempted to send my money to another party using Zelle through my Chase bank account and Chase put a hold/freeze on my account, no longer allowing me to view my account or credit card account online. I found out about this issue when I tried to access my account the following day online. Then I got a call from their security department stating, the only way to resolve this issue is if I physically go into a Chase branch with 2 forms of id. The following day I did exactly as they asked and went into a branch 741532 and spoke with Terry who then spend over 20 minutes with me while I closed my account and withdrew all of my funds. I explained that I would not do business with a bank that did not allow me access to my own funds or visibility to my accounts.

This company is full of misleading representatives! I charged off an account and still had direct deposit set up. Chase told me my deposit would be rerouted to my other account. This morning they are telling me it is a 3 day rejection time from one account to another. This information should have been disclosed at the beginning of the conversation not at the end when they know I'm getting off of the call. Now I am inconvenienced until next week when they release the funds.

I opened my Chase Account in Jan 2018. East Coast Banking hours, literally. I have two stipulations where Merchants mistakenly charged my Chase Debit VISA via online payments (one a “computer error”. One a human error) and it took days to get my money back into my account. They have set up their system in generosity to Merchants; with absolutely no care taken of their Clients! Right now I am out $270.00 until the mistake “drops off”. No provisional credit, nothing. The Merchant has 15 days to reverse this charge that was in error! Also, when you deposit a check with a teller or via ATM, they only give you $100 from the total check amount, and it can take 4-5 days for the rest of the check to clear, if you deposit on a Friday (East Coast time). You will not have that money until Tuesday morning!

CHASE's automated system is terrible. I would not be banking with CHASE if it were not for mortgage being with CHASE. I have spent way too much time on the phone correcting mistakes of double mortgage payments and property taxes NOT being paid from escrow account!!! Twice my taxes have not been paid on time and I have had to call in to get Chase to pay. Chase and my county have confirmed that CHASE is set up to receive the bill and pay the taxes, yet I have to check-in and request it be done twice a year. Wow!

So I called Chase and I informed them that someone had used my card, but that I had the card in my possession. They filed a claim and 2 weeks later I check my account and its negative. I never received any documents on to why the amount was reversed. I called chase and they said that whoever had my card must have taken it from me, so it's my responsibility to make sure no one gets into my stuff at work. I don't know how that's possible if I can't always be watching every inch of my job.

This is the worst bank ever, they don’t know how to assist a customer and employees are not capable to resolve anything!!! I had to called them 3 times in one day, and I spoke w/ 3 different reps which had given 3 different answers for the same exactly issue! I guess “Chase” needs to train their employees more seriously... this bank made a stop payment into a check that had already been deposited, which is totally wrong, I’ve given the refund to this person at the same day, so “Chase” should have never approved this stop payment request. When I called the bank, they told me that they couldn’t do anything about it! Chase should learn from Bank Of America and Wells Fargo on how to treat a customer and resolve an issue professionally, because YOU GUYS SUCK!

I have been recently charged for a $120, which I don't recognize paying anyone in couple weeks. So, I started looking at last two months, and found another charge for $120, a check I gave to someone for a service. Then I compared, same check, same checkbook page number, same exact writing, all the details everything exactly same was charged on December 2017, now again charged in February 2018, within 2 months!! I mean whoever submitted the check is wrong, but shouldn't bank at least verify it's the same damn check before taking out the money from my account!!! I just contacted them over email, let's see what happens! I can not believe it! I have always trusted Chase!

Chase was sued a few years back for manipulation of timing of transactions to maximize their ability to collect overdraft fees. They are still doing so and without too much detail, they did it to me recently and I have proof. Do not take your business to Chase unless you want to do business with crooks who will not own up to their responsibility in re-arranging transaction timing.

4 years ago I put money into a retirement account. Told him I wanted the safest thing they have. I was told this account was like watching paint dry. I said, "Great." 4 years later I closed the account because of the way it was going up and down Started with 200000 after 4 years ended up with 201000 the banker says, "At least you didn't lose money". I said, "How do you figure? It cost me 28000 in fees to make 1000 and you're my banker???"

Chase continues with their practices of hiding deposits in order to charge for overdraft. The last time they did this they went ahead and became more aggressive by turning off without my consent overdraft protection and moving to not pay subsequent debts to account while still charging for overdraft. The result is that all my bills were declined and now I need to find a way to make it up to each individual merchant I paid while there was money in my account. Their answer was, that they reserve the final decision to pay or not an overdraft while they originated the situation where my account would go into overdraft themselves.

Chase had an unfair way of collecting monies and charging customers for overdraft fees. I closed my account due to this action on their part and eventually this system of theirs I believe ended up in a class action suit! Chase just had a strange way of doing transactions to an account which would end up in an overdrawn situation i.e. they would take the monies out then redeposit the funds and the customer not aware of this (thinking the bill was paid) until it's too late.

August of last year I requested Chase Bank to transfer my balance of 1500.00 to Wells Fargo. 09/14/2017 Wells Fargo sent the amount by transmission, but nowhere on my statement does it show their deduction of that payment. It's listed as credit then debit, then debit. In short, company does not see this error. I disputed this particular issue only in a dispute with them and reported to CFPB. They responded only to a 1955.00 Scam THAT WELLS FARGO DID PAY OFF AS WELL.

A magazine debited my account for something I didn't order. Chase flagged it as a dispute and caught a 2nd charge they were putting thru. They alerted me about the 2nd charge and I went back to the person from the magazine company, who was no longer taking my calls, to speak to him. Everything was reversed and I had no more charges from the magazine company.

Chase holds my mortgage. I was making additional payments before my husband died, so I'd have a little cushion. Because of this Chase stopped sending me my monthly statements. I wasn't happy with that I wanted my statements so I could see how much I owed on my house! I went to Chase to complain, the bank officer told me that I could have free checking and deposit box because they held my mortgage and I could have her print out my statements. I agreed and opened a account. 3 days later I get a very official email saying that they thought someone was trying to get to my account. I know better now but I wasn't internet savvy at the time. So I gave my personal info, having a bad feeling I went back to the bank the day. Found out money had been stolen, and the thief was about to withdraw more money. The bank officer said not to worry, Chase would reimburse me. Well that never happened! All this because they stopped sending me my monthly statements.

They are harsh when it comes to the ODF. Even if I have deposited a check when my balance has been low, if another check/debit clears before my deposit they will charge a fee. Another pet peeve is how when I return a merchandise to a store or online, the merchant has 'issued the refund', but it takes several days for the bank to process it. NOT FAIR!

Chase sent me an invitation to open an account and receive an amount of money - I don't remember the amount now for sure but I believe it was $250 - to my e-mail address. I clicked on the invite, was taken to their website, and I opened an account. When I had done the necessary things and enough time had passed according to their rules I watched for the deposit. And I watched, and watched, and watched. Eventually I went into my local branch office and talked to an account specialist, and was told that in order to receive the bonus I would've had to have opened the account in the branch and not online. And she went on to say that the bonus was only for new accounts, so I wouldn't be eligible if I tried to open another account with them. But that my wife could open an account with them and be eligible for the bonus. My answer was, I don't think so.

My husband and I bank at Chase and we love it. They’re always friendly and pleasant. We’ve never had any issues like we have at other banks. Customer service is above and beyond. We bank at three different branches and they’re almost all as equally courteous. This is the first time in my life that I have been thoroughly happy with where I bank.

They were prompted and very professional polite. Everything I needed was given in a timely manner. I come in the bank and I didn’t have to wait that long to be seen. Not a day goes by I’m not pleased with the way you all do your jobs. I’m glad I found the Chase branch. Thank you all for the great things you offer.

I use the Chase web from my laptop and mobile phone and it's extremely easy to use on both devices. Chase makes it simple to budget and keep track of my credit cards with daily acct balance and credit card payments. All paperless and seamless. I also get 5% cash back rewards for using the cards. While overseas I can use the Chase Sapphire w/o having to pay currency exchange fees.

When Chase acquired WaPo, everything went downhill from there. I disliked their policies, fees and how customers were now treated. Help was minimal too. I was late on a few payments and I was hounded by their team in India. They were all like broken records... "When you gonna pay? When you gonna pay? When you gonna pay?" As a longtime customer, I was angry at being treated like this.

I have been a customer of Chase for over 35 years. When my husband became terminally ill, I ended up taking out a home equity loan to help pay credit cards and medical bills. The house had been completely paid off before this. Seven years later, I became permanently disabled and was given Social Security Disability. Since the monthly loan payment was just about equal to what I was awarded by Social Security each month, my mother helped me make ends meet. When she died two years later, I lost the financial help she was giving me. Despite filing three applications for mortgage assistance, apparently I did not warrant assistance and I have now lost the house I’ve lived in for 30 years. I now have to be out in ten days. Arrangements I had made have fallen through and it’s beginning to look like my dogs and I will be living in my car. It’s just too bad I guess that it’s February in the Chicago area.

A few years back, I received an advertisement saying I would receive $100 and a free safe deposit box if I opened a checking account with direct deposits going into it. I was told there would be no monthly charges/fees. I opened the commercial account and safe deposit box. Every month I received a statement with a fee charged and had to go to the office to have it deleted. That was bad enough but they then lost my safe deposit box signature card and refused me entry until they found it. They never apologized. I of course closed my commercial account and safe deposit and will never return to them.

Have been with Chase over 25 years - any problems I've had have been fixed quickly and with great helpers at the bank (can only think of a couple times I've had to call them). Recently I had a problem showing up on the computer when checking my account - called the number on the back of my debit card and the gal that answered after I explained what I saw on the computer suggested I get a new debit card, which I did!

They have multiple branches close by to us and staff is very supportive. Overall their offering for various products and services are great except their credit card offering rationale is not anywhere near others for very high score on FICO or customers like us paying their bills on time every time which tells me they using computer driven system with incorrect logic!

I am a happy customer of Chase and I moved to another town in April and it is a little different here. I used to live in Marin County and any Chase branch that I visited there was great and people so friendly that I always was comfortable. Here in Redwood City is okay but I don't feel the same, people is polite and that is it. I asked about a possibly transaction and the way that the person answered to me was fine but I felt like I was a number and not a person. Maybe they are different with other people, I don't really know, for me it's just a place that if I have to go I want to get out right away.

I've been with Chase bank for more than 20 years and have always found them to be supportive, effective and fair. Every time I have had an issue one of my local bankers have been able to resolve it quickly without a lot of drama. I have a checking, a savings, and a credit card with them and I have been quite satisfied with all three products and services.

They have always been courteous in person and on phone calls; and accurate with our account. I have not had any issues with them, after years of using this bank. They bought out our original bank, but have continued to provide excellent service. It is nice that they offer both local bank offices in multiple locations; as well as arms.

I am a small business owner who has managed her company for 18 years. Having a cash flow issue this year, I needed a small business loan which Comerica gracefully executed. Until that is they received a notice that Chase had a lien on my business. Having not banked there for 15 years, due to their complete incompetency, I immediately went to the branch on 1/1/18 only to find out it was an error on their end. That someone didn't close out a loan I paid off 15 years ago correctly. I was told it would take 10 business days to get the lien release letter required by Chase. It is now 2/15/18. I have called, begged, yelled. How long does it take to get a letter?!?! Meanwhile...PAYROLL! I am still without the small business loan I need and I have my attorney on it, as they have damaged my ability to run my business. They are HORRIBLE! Do not bank here.

I used to have an account with Chase. It was used to receive child support payments directly from my daughter's father. That way she got all of the support whereas Friend of the Court would've kept some for processing. Then Chase decided that the free checking I signed up for was no longer free. Now to keep the account I would have to pay $12/month with no option to waive the fee. I closed the account and went to PNC.

Very good card for using international travel. Absolutely no problems in using it throughout whatever country we were in. Excellent website and also excellent customer service. I have no negative experiences to report. Prompt responses. Pleasant, friendly, informative, helpful, skillful staff. And I love the heavy duty, beautiful bright blue card.

I have had MULTIPLE incidences with Chase over the years. Last example is that they STOPPED a wire transfer HOURS after I had sent it, and wanted me verify my account via ONLINE and asked a stupid question I couldn't answer correctly (what year did you open your account)? No other questions like "What's my mother's maiden name?" or "What was your first school?", etc. or any other of a million KNOWN answers were allowed, one wrong answer on a "guess" question and I was shut down!) and they blocked me, and therefore my wire transfer was officially stopped again from happening and lost a business opportunity (thousands of dollars) since I didn't fulfill my obligation by wiring agreed funds within time limit.

I used Chase for over 40 years. They then discontinued my overdraft protection. Then when my managed investment account was closed when it was almost exhausted. When I tried to get the $19 left they said I would need to pay $75 to terminate the account. The account is still there and they send me mail now and then they email me telling me the account is available online. I hope it is costing them lots to keep my closed, inactive account "active'. ** Chase and ** JP Morgan.

My husband died shortly after refinancing our home with predatory lenders who removed my name from all paperwork. The mortgage ended up with Chase. They believed what the lenders wrote about the home. They had appraised it at $98,000.00. It was actually worth about $25,000.00 as a fixer upper. I attempted to work with them to pay it off, but they told me that they could not discuss the loan with me as it would violate my DEAD husband's privacy rights!! So after 20 years they foreclosed on my home. They were asking $80,000.00... until it was listed with a realtor, who was able to get only $19,000.00 for it. I would have paid off the entire loan. They would not work with me at all to help me save my home.

It's not exciting to bank there and they are not local, just a big evil corporation, but on the other hand they are very efficient and convenient. As far as I can tell, they never make a mistake. I never go in and find someone who doesn't know what they are doing, or some poorly dressed individual popping gum. They are unfailingly friendly.

2 reasons why left: 1st: Purchased van. Bank took payments for van from someone else's account. Took 6 months to correct. 2nd: Received boxes (200) checks. Processing fees over $25.00. All of this took place between 20 to 25 years ago. Ruined my husband's and my trust in this banking institution.

Like using their mobile app, I like that they give you till midnight to deposit funds if you are in the minus, before they assess a overdraft fee. Like that they answer their calls almost instantly and don't send you around the world to get an answer. The ATMS are rarely down, I just like them better than WELLS.

I have always had great customer service at Chase. I love that they are everywhere I travel. Even my airport has CB ATM. Their online is so easy. I love my Chase. Opening accounts is easy and the branches are efficiently staffed. They still offer drive up. They have extended hours.

We applied for a home mortgage with CHASE and it was a fiasco. They ‘lost’ documents, documents needed to be resubmitted and they were totally inept causing us to pay cash because they acknowledged that “they failed us” but still kept our $500 application fee although the admitted culpability. Worst banking experience ever.

This is the WORST bank ever! CHASE is charging me $34 7 times for items that were way cheaper than that. I called the customer service and they did not want to cancel these fees. Plus if you are an international traveler you paid $5 for transaction fee + ATM fee + bad currency rate. Just get a Federal CU way way way much better.

My elderly mom was diagnosed with advanced Alzheimer's disease. I used my revolving accounts to purchase all us kids and spouses phones so we can stay in touch and get this figured out. Chase however had other plans, they closed ALL my accounts for in their words using them in a way in which they weren't intended. Then they seized my checking account balance while they look to see "if I owe them any money". No one at Chase can tell me what in the heck it means and they don't seem to care if I'm a customer or not, I will take my business elsewhere and would advise anyone not to trust Chase. CHASE WILL BETRAY YOU WHEN YOU NEED THEM MOST.

Having a business account at the Jackson Heights office and we were victim of fraud into our business account two times within the first year. I was warned about this problem at Chase bank. Now I'm a victim. The bank offers you to buy an insurance that will not protect you at all. They do not take any responsibility. The second time they paid a check that was fake, did not belong to the Chase neither to our account, fake signature, printed with grammar mistake. The check number was duplicated, meaning that they paid two times the same check number. This bank has no management.

We have 5 business accounts with Chase Bank since 2005. But the business services almost none and disappointed. We applied construction loan with Chase in 2016. It was a big mistake to take the loan from Chase. Since their loan process and each fund release was terribly slow (average 3 month for each draw release) and very disorganized. It made our whole building process delayed. But after we completed the job, submitted all papers they requested, passed all the bank inspection and payments, they hold the final retaining payment, no explanation, no responding, no information for the closing.

I have been a Chase customer for many years. I use their checking account heavily as my transaction account for all deposit of my income and all payments. Recently I have opened a new Savings account online through my Chase Login. There's a promotional bonus that comes with it, but it requires all $25000 deposit be made within 10 days. It took a few days for the Chase account to appear in my login, after I successfully opened the account, and have the account number appear in my online access, I went ahead to make three transfers from my two other external accounts in order to meet the deposit timeline.

I made online transaction using Chase online. I used the quick pay to send a payment to my trainer. I had used Chase online before, but not the quick pay function. When I reached out to the payee to confirm that they received the 320.00 payment, they said they had not received it. When I attempted to go online to see if the transaction was process, I received this large message saying that I could not log in. Access had been blocked and that I needed to call the bank. I thought ok, so they just want to verify that I made that transaction for my protection. I call then they ask me for my ATM #, my PIN#, the sec # on the back of the card all the other info that they asked for to verify my identity. As they review everything they tell me they can't assist me. I was told that they had to transfer me to the Fraud Prevention department. The customer service could not tell me anything more.

I'm out of state for training for a month and thought I had left my debit card at home. Oops. Went into a Chase branch to get a temporary ATM card for the time being. After being made to wait for 25 minutes, I sat there waiting to receive my card, when they told me they wouldn't help me because I was from out of state. Fast forward three days, I find my card. When I tried to use it, it gets declined.

I called Chase Freedom Visa customer service. Tried to change the bank account online from which my automatic monthly payment would come. Nothing. On the phone it took explaining multiple times. There is no way to do it online. Had to provide bank info on this call. Then, after it takes effect in 2+ days, supposedly I can make it longer term online. Not able to send me a confirming email. I had just done this with Discover Card, online, confirming email in seconds.

I have been banking with Chase Bank since 1994 and have never had a problem. Recently my mother died and left me some money. While I was in mourning and sleeping on my couch my ex-boyfriend came over to take care of me. While I was sleeping he went into my filing cabinet and got a checkbook of mine. Mind you, I've known this person for 11 years and though he was nice, business owner, father of 2, baseball coach. I came off to find out he wrote over $10,000 of fraudulent checks on my account. I went to Chase Bank, they verified it was NOT my signature.

I get a checking account and also get debit card coverage and bank declines all my transactions. I'm closing my account. DO NOT DO BUSINESS with a rip off bank that charged $15 insufficient fees and overdraft fees. I had them pay 3 small items and it costed me $117 in fees. Shut down Chase bank.

Very difficult to deal with, said they would deduct late charge, but the amount was the same. DON'T LET AMAZON SELL YOU ON THIS BANK, PAYMENTS. WEREN'T LATE, READ OTHER REVIEWS. Buy a $10 item, get a $37 late fee.

I went into Chase Bank on Weston Road, Weston, Florida. Paid my mortgage with a check from another bank. Teller accidentally debited my account along with the check for the mortgage. Read that I paid two months of mortgage. My intention was to pay for one. Spoke to the manager of the bank. Said that problem would clear up in 24 hours after she called Chase department services. After three days I went back to speak to her. She called again. They told her that the $2,627 that was debited, would be sent as a check back to my house. I asked her why can't it electronically be put back into my account. Her answer was very vague. Saying that we are dealing with two different departments. This is old style banking from the 1970's!!! Ten days... And I still do not have my check.

My home was in an area affected by Hurricane Harvey and worked with Chase for temporary relief. Was told on the phone that it would be an easy process. Many calls and paperwork later it has been anything but easy. Left hand doesn't know what the right hand is doing. Get different answers depending on who you talk to. My mortgage was taken off the relief program while working to modify my loan and lost the partial payment benefit without my knowledge. Lost all and any loyalty to this bank after 10+ years of banking with Chase.

I wish I could give zero stars. Chase Bank is the most inconvenient bank on the planet! They are nothing but a hassle and a headache! Every visit to this branch is nothing but a frustrating hassle! Their rules and regulations are as dumb as their employees are! They are also very rude and judgemental, they look down their noses at you like they're better than you, it's so insulting!

They take people’s money in the atm, don’t deposit to account. Then they give you the ** “have to wait ten business day to receive your refund” for my OWN money!!! They ** with people lives taking their money.

I live in California. I drove to Arizona. While in Arizona I lost my debit card. I immediately contacted Chase Bank to inform them. I was transferred to a woman who could barely speak English, and whom spoke 3,000 words a minute. A three minute call to Chase turned into a twenty minute phone call. If losing your card isn't frustrating enough, you then speak to Customer Service whom you cannot understand her at all, having to ask her to repeat herself over and over several times, then being informed that I cannot get a temporary card. Why??? Because I'm in another State, other than the one in which I live in. I was fuming.

I had my Chase Bank account for about 6 months and I never had any problems until two low life thieves broke into my car on my birthday while I was inside a restaurant having dinner with my family. Stole my checks I kept in there and license which I thought I had in my wallet with me. So I call and freeze my account but lo and behold they done cleaned out my accounts with my checks so I went up there and talked to them. They tried to make it seem like it was gonna be fine and they would take care of it. NO! They shut down my account. Charged me $774 in checks I never wrote! And said it’s my responsibility when clearly on their ATM tapes it was two scrawny ** men.

My wife who is disabled received a check which I wanted to deposit in my Chase checking account with my signature accompanied by my power of attorney. Refusal of the teller, refusal of the assistant manager, refusal of the manager. I suggested to cash the check. Refusals again. This went up the line and was refused again. The American Bar Association has two valid formulas for the way to assign and sign the check. There are two violations in my judgment: 1- Violation of the Illinois POA act. 2- Most handicapped people require agents; Chase discriminates against handicapped people.

A little about Chase Bank!!! This bank is the worst bank that I have had. 1st of all their monthly fee is outrageously high $12. A lot of people don't have $1500 to put in a bank every month to waive a $12 fee every month... 2nd of all I have had this bank over 3 years now. I use this bank every single month for that many years. And my husband also has an account with me. We went to Chase Bank on December 30 as we had just gotten a loan and wanted to put the check in the bank to save for our vacation in May. To Hawaii. The lady said that it would be available in 5 days.

I have been a loyal Chase customer for many years so when I bought a new car in 2015 I asked Chase to finance it. They did. I bought another new car two months ago and even though my credit is stellar Chase refused the loan. Now I am fighting them daily to get their loan off my credit as it appears I still have their loan and I do not!!! I have not for all this time and they refuse to act to tell the credit agencies that I paid it off. American Express lowered my credit line today because of Chase... the customer service and follow up with this bank IS THE WORST!!!

My daughter and her husband's house burned, and they escaped with nothing but their cars and the pajamas they were wearing at the time. Chase Bank refused them access to their bank account, which they needed to pay for shoes, food, and a place to stay — even after they were able to replace their driver's licenses. The bank took their insurance check, put a 72-hour hold on funds (leaving them penniless despite the cash in their account) and insisted that a new ATM/debit card would have to be mailed to the house that had just burned to the ground, perhaps in "as soon as two business days."

I have been a customer of Chase Bank in Texas for over 10 year. I deposited a check that I received from a person who had an account with another bank in Texas. The check was for $14,000 as I sold a car to the person. To my surprise my entire account was suspended for apparent Fraud. I called Chase as I could not even touch my funds. They closed my account down and sent me the funds in my account minus the $14,000. To date the $14,000 has neither been returned to the issuer of the check nor to me and is held in a suspended account that Chase has. This is absolute fraud and theft! I keep getting the runaround and Chase's Fraud department is in INDIA of all places. When I call them they try to tell me that the issuer of the check and myself need to go into a Chase bank so they know who wrote the check - this is ridiculous. I am in Dallas while the gentlemen is in San Antonio. This has gone on for over a month.

Hands down the worst customer service I have ever dealt with. Called to ask a simple question about my credit card and what should have been a 3 minute called ended up being more than 15 minutes! Tried to get a straight answer and they were talking in circles. Even the supervisor was a nitwit. Wow, just wow.

I opened a checking account in December 2017 with Alicia ** in the Kissimmee/Poinciana branch. I unfortunately received some gift checks from a family member for Christmas which I deposited and it was returned for insufficient funds from the sender. He by accident wrote them from a wrong account so Chase then made a photocopy, sent it to me in the mail and I redeposited. Thus it came back again, this was not my fault... I called 18009359935 and spoke to a lady named Kennedy. She called the Poinciana branch and they froze my account and will not give me my money. She said they will be closing the account and then within 10 days after that I will receive a cashier's check in the mail.

I have been with Chase for 7 years, and the customer service is absolute **. I've had 3 separate horrible incidents within the past year and I am currently switching banks. I have a new landlord who only accepts cash or checks and has failed to deposit my checks on time which makes things very inconvenient so I've recently started paying her in cash. I went to take out cash and the atm only let me take out $500, so I went inside and asked a teller to take out the remainder for me. She asked me “why so much money” which was none of her business, I said “rent” and she goes “your landlord isn’t a chase customer ?” And I said I wasn’t sure, she proceeded to say “well tell them to download Zelle”... super bizarre!

My bank accounts were emptied by a merchant in Mexico, and my credit cards were also used by this merchant. I paid my dues in cash, minus 352 pesos, because that was all the cash I had in pesos, so I decided to use my bank card. They swiped my card and I entered my pin. They promptly stated that the card did not go through, so I gave them a credit card. Again they said the card did not go through. I assumed it was due to traveling to another country, so I gave another card, and then they said it was authorized. I woke up in the morning and checked my bank. To my surprise it was emptied and even overdrawn. I checked my credit cards and they were used to steal my money as well. I checked my backpack and it was emptied. My gold watch, gold jewelry, etc. To make things worse, they charged me in dollars rather than pesos as they promised multiple times.

Apparently some scam artist got my information and placed a charge on my account. I noticed a deduction from my account that I had not authorized and contacted Chase to block it. They did but when they investigated they then resubmitted it and charged me again. Simply because these people had my information was enough for them to resubmit the charge.

When I opened the checking account with Chase, I was told if there was not enough money in account the charge would be declined. I was told with this account, there would not be any overdrafts. I was told by Chase Customer Service at the branch Bank on Broadway and Camino Seco in Tucson, Arizona that the account is secure, and they do not have problems with Identity Theft.

Chase is nothing but a scam with check cashing fees to individuals without an account to make them create an account that they don’t want. As the owner of a company I do not accept checks from customers paying me with a Chase Bank check. I have never had a good experience With Chase in any regard. For all the people who hold a Chase Bank account you do nothing but reinforce everything that’s wrong about banking. Be smart and cancel your Chase account.

I have over $20,000 in credit. I didn't bring my credit card with me on vacation. I wanted to purchase an item online. I tried looking up my account online but due to privacy the Online system referred me to call customer service. I called and was again denied my own credit card number. I owe $505.00 on my credit card. Guess what??? I paid off the account and told them to stick it!!! I'll go somewhere else for my credit card needs.

I got a page yesterday around 830 am that my account was overdrawn, alerts. I had a charge from AT&T which wiped out my account. I called and spoke to the claims girl who said it would take 12 hours to get credited back the money that was taken. I called again last night and spoke to a guy who then told me it would not take 12 hours but 2-3 business days. He stated the fraud Dept is closed on the weekends. Unbelievable! I wish fraud only worked M-F 8-5. This is the 4th time in about 4 years that my account was hacked, charged, and there I go through the process again. Oh we have chips embedded in our cards which will cut down on this very thing. Well, it doesn't work and neither does Chase's process. I am tired of getting different answers everytime I talk to someone there. I am done with this company.

I am stuck in the middle of a blizzard with my eight year old grandson. We stopped for gas and having no cash on me I went to use my debit card which was declined. I tried to sign on to my account to see why it was declined as I knew I had money in there to cover it. So now I find that I can't even have access to my account because they want me to prove I own the account but not until 9 a.m. when [x]they're fraud detection Department opens. So much for 24/7 customer service. I can't wait to get away from JPMorgan Chase. After 8 years of issue after issue this is the final straw. Someone has hacked my account and they would rather give them several more hours to do more damage than to hire enough people to run fraud detection 24/7. The 24/7 customer service line was one of the reasons I signed up with them. I sure will be bad-mouthing them to anybody who will listen. Avoid JPMorgan Chase at all costs!

Had no issues with Chase. My debit card number was somehow stolen, less than a week of having the card. I filed a claim. Chase denied the claim. Then they gladly took my deposits, including paycheck, but wouldn't let me touch MY MONEY. Claimed they have to mail me it. No one told me anything, they just chose to close my account. Oh well, at least I got $250 for opening a checking account with them. Every person I dealt with suddenly turned into a robot when I asked what was going on. They would not let me then CLOSE the account. They said it will take 10 days to close. That means, my upcoming paycheck will be deposited, they will hold it, then have to mail it. What a terrible bank.

Chase bank extending payroll check hold for no reason. I deposited a payroll check from the same company I have for several months and they added 3 more days hold because they have not cashed it at B of A and B of A doesn't release information about customers' accounts.

I had a negative balance from an automatic payment, so I went after work to deposit money. I made the deposit a little after 10 PM & wake up to an overdraft fee. I call and they say the cut off time is at 10 PM, why? It’s 2017, I don’t work a 9-5 schedule. Then I deposited a check one Friday night and I couldn’t get my money til Monday. Since when does it need to be only during business days? They’re terrible.

My experience with Chase Bank has been a nightmare. Chase Bank has been practicing high to low. Performing unethical practice. I had $200 in my account, a transaction for $ 229 was clear in my account. Instead of Chase Bank to charge me only one overdraft fees of $34 dollars. They charge me 4 different overdraft fees. $34 for $6.20, $34 for $7.10 $34 for $9.00 $34 for $7.00 and when I call them they refused to reverse the funds. I am so done with Chase Bank. The charges are ridiculous. There is no bank that can paid this kind of interest to any customer $136 for $29.00 overdraft. Am done with Chase.

This company has shortchanged me $100 in a local branch. Called branch, John ** branch manager stated he would get back with me. Called next day to say there was no error. I went to bank two days later to have a teller hand over a trespass order. Then next day received a letter that Chase ending my account. Called and asked why did they hand me trespass order and close my account?! They said they can’t tell me. They said I will get a check for remaining balance. And that a $5 fee for expedited or lost card was issued same day I opened my account. I never asked for either!! Was told a complaint was sent to executive office and I will hear back in 14 days. I will never give this company or any entities related to JP Morgan another dime!

High fees and absolutely no customer service. Often no one knows anything about any of the services. What a terrible bank. Only game in town if you need exchanges of foreign dollars. Everyone is always sorry and yes they are a sorry group. Spend lots of time in private conversations even if customers are waiting.

I make call collect back to the US just to check if I already let them know I will be using my CHASE Amazon Visa on my travel over sea. They basically make me wait for 5 minute which is normal for this time of year. They (the system) ask me for so many security features on there before I even got to a real person. Then the customer came online. He asked me AGAIN the same thing with the security features??? There something wrong here!!! Why did I waste my time here doing the SAME THING! I feel like I lost my time and money for making that call. I check myself again to see if I live in the 21st Century. This is a multi-billion dollars company and they can't even answer me my question! It's just one word, YES or NO. So they will try to say sorry, it SAD, below the normal, for so many reasons too.

Dec 1st, 2017 Was the day I had made an authorized withdrawal claim for $1260. Chase had told me it would take 10 business and up to 30 days max. On the first day that I had found out that money was taken from my checking account, the first I did was to call the claims fraud dept over the phone. They had advise me to go to the nearest branch and make that claim. Within that hour I was at Chase reporting a unauthorized withdrawal. Coming to find out that someone had used my wife's name and our checking account # with her forge signature. Here is the kicker, the money was withdrawn at a local branch of Chase in Arizona.

I had a Chase checking account and credit card in Owensboro, KY. I moved out of the county and opened a new account at First United Bank but kept my Chase accounts open. My wife did not have a Chase checking account but decided to open one to take advantage of a GasBuddy fuel discount card that included Chase in the few banks that can be used in the program. My wife received her ATM card on December 4th. That day she deposited a $400 check I had written from my First United account. Her receipt said the funds would be available December 13. When I deposit a Chase check in my First United account the funds are available the next day.

This bank made me lose my plane ticket. Told me that I can file for their insurance claim and I will get reimbursed, made go through their whole process and collect many documents and then denied my claim, they even had the audacity to call me on the phone after their denial to tell "is there anything else we can help you with". When I said, "How exactly was what you did helpful?" The guy said "well I've been helpful by telling you that your claim has been denied." Horrible bank and customer service.

I would suggest that you do not bank with NYC Chase Bank. They do not have concern for their customers! Without notification they closed two of my accounts and sent MY money to the state for "unclaimed funds". In all my years in banking with many good reputable banks in NY I have NEVER had an experience like this. I will now have to deal with the state to reclaim MY money. I'm going up the chain at Chase Bank to complain and report them to the state for their inappropriate banking behavior. Shameful!

This bank is ridiculous, and I have never had such a bad experience with them, as I have only been with them since April and from then I had issues, not only with cashing checks, with having to call all the time to verify my transactions and when I called the first time they was closed and it's happened a couple times. I had deposited a lot of money and when I tried to withdrawal it they gave me a hard time and I had to call and verify who I was. They wanted 2 forms of ID and I had to wait at the bank for an hour.

On December 2nd at midnight someone from a landscaping company generated a computer check on my Chase account and sent it through the ATM at midnight at JP Morgan Chase at 201 University in Urbana, Illinois. I contacted the fraud department, went to the branch and the police. I was told that my fraud claim would take 3-5 business day. I found out that there were 3 other people who used this same company and had checks sent through on their accounts at the same time and on the same day. I just found out today, day 4 of my claim, that the fraud department will not put my money back in my account, they don't consider it to be fraud, because they said I wrote this company a check in August and I gave them my info so I have to get my money back from the perpetrators.

Aside from the CD rate of .01%, this bank is the worst in technology: I tried to change my iPhone Chase App password, four times, using the required characters. It failed each time. I finally called the Philippines (their outsourced, hard to understand “service”) to find out why. “Are you trying to change it on your iPhone or iPad?” Asked the service person. “Yes,” I answered. “Well, you can’t change your password on the App. You will need to do that on a computer.” “What if I don’t have a computer? WHERE ON THE APP DOES IT SAY THAT? What the hell is wrong with this bank?” Needless to say I was furious. I wasted 20 minutes of my time on Chase.

New Rochelle, NY Chase Bank employee Marcia ** made the same mistake twice depositing my money in the wrong account and when I went back to complaint she was nasty and rude, I guess that's what happens when you hire under qualified people.

My mom got Sunpass deducted from her account and noticed she didn't have enough money so I transfer via QuickPay (Chase) the same day within the hour. Next morning they still charged 35$ overdraft fee. They keep making up stupid lies.

My husband started banking at Bank First back in 1994 when his company offered direct deposit through it, later it became Bank 4, then Chase. His company stayed with the bank. The problem started when Chase took over. He started getting reverse charges, overdrafts, hold put on his direct deposits. This man was a CPA, taught finance at a local community college, Comptroller of a multi million dollar manufacturer. I remember asking him once when he was auditing a company in Houston, "Why are you counting 2 cent washers?" His reply,[x]"That's why they are a multi million dollar company, honey. They watch everything."

I am boggled how a $34.00 fee can be added to my account with a negative .34 cents. On one transaction. I was charged a fee for using my own money. The purchase was over what I had in my account which added -.34 cents. I was never told that. I would get a fee for using my own money. This bank has hidden fees. Which should have been stated. My Knowledge is if it’s over -$5.00 I would get a fee not if you use your money and borrow -.34 cents from the bank you would be charged a fee. I will be making a complaint about this. I'm am definitely unhappy.

I went to transfer money to my daughter's account which is links to ours. I kept getting a notification saying, "One of the accounts is not eligible for transfer, please choose another account..." I called the bank and they needed to speak to her. I put her on the phone and she was told she was removed from the bank, she could no longer use Chase and she will have to go to a different bank. WTH? She is a freshman in college and came home for Thanksgiving. She is returning to school 600 miles away from home, now with no debit card and no way I can transfer money for her needs. They would not tell us why, "it was confidential"...

I decided to close my account because Chase refused to waive their $35 overdraft fee for a $12 overcharge. I was told that my balance would have to be 0 before I can close and if it was left open they'd report me to check systems within 90 days. I went into a branch and brought my account to 0 using a cash deposit. When I called to close the account, they told me they couldn't because the deposit is still pending. WHAT?! Why would you put a hold on a CASH deposit given to a live teller?! Terrible business practices and even worse customer service. Save yourself the headache and go with another banking institution.

11/21/2017. Chase Pay have an activity. Give $30 if I use Chase Pay. The service very bad. I use 1 hour can login success. After order and get the invoice, I drive 20 mile and use 1 hour go and back for pick up food. But the store told me they don't receive the post. I call the Chase. The agent of Chase let me cancel order and reorder... It is already more than 11 pm. That means I must wait more 40 minute. The activity end. And I must eat dinner tomorrow morning... I never see so bad service. Today I want to upload the receipt. I find they already remove that.

Chase Bank has been quite an experience. They have taken money out of my account, switched the amounts around and never even budged when I challenged the accuracy of what happened to money that was supposed to be in my account. Not only that, the customer service agents I spoke with seemed irritated and short as I explained the situation. The balance I have on my receipt for a certain day says something completely different on their records.

I have no bad banking history and yet the 1st Chase location didn't wanna open up a basic checking account for me. They had no valid reason. The 2nd location had no issues with me BUT they opened the wrong type of account. I closed it the next day... Avoid these judgemental bankers.

I had an automatic draft bill go through that left me $11 negative. I received a notification telling me about it, drove to the ATM and deposited $100 bringing my account back to the green. Put gas in my car then went to bed thinking all was good. I woke up to another negative balance because Chase had taken $70 out of my account in overdraft fees while I slept! I called customer service and they said that while I made my deposit at 10:30 central time, and it reflected positive online, 11 Eastern time is their cut off time (says the lady in India)! So for an $11 overdraft, to which I put the money back in my account before it even reflected online, they stole $70 from me! Do not do business with this crooked bank. You're better off keeping your money in a shoebox under your bed.

I have been a customer of this bank for years and I am so disgusted by how they do their business. This company increased their Apr just because to a ridiculous amount because they could and I am now in such a financial mess after years of trying to do the right thing by paying them back. This bank is the reason consumers will choose to claim bankruptcy as they leave you broke in more ways than one. We as consumers understand we are required to pay back what we borrow but to pay penalties for others not paying is so unfair to us.

I have had it with Chase after being a customer of over a decade. The final straw was that I made a check deposit thru the ATM, not an uncommon practice for me. So they declined it, I called to inquire as to why. Well long story short, the error was on Chase, also not an uncommon practice of Chase. So I was told instead of depositing the check they already have in their possession, they are going to make me wait even longer. Their idea of resolving the issue Chase created and customer service is to mail me a legal copy of the original they already have, mail it within 3-5 days, so when I receive it, I can take it back to chase branch to deposit. They have the MOST stupid, worthless, customer service pee-ons I have ever encountered in my life. I get a migraine every time I have to speak to one of these outsourced heavily accented good for nothings.

Over a month ago I went to request an Uber and my card was immediately declined. I opened my Chase app to see what was wrong and I noticed several charges that weren't mine. The total was over $500. I called Chase and was assured that everything would be taken care of. Here I sit a month later with yet again another story from Chase. But let's go back... About a week after I reported the claim, they refunded me all the money. I received my new debit card in the mail and thought all was good until I received an email from the "Chase back office" and they said that no error occurred and all the refunds would be reversed. I immediately called and was told the reason they closed the investigation on ALL charges was because I didn't report it right away... Mind you the transactions all took place the day of and the day before I called and reported the transactions.

I was told multiple things by different CS reps and when a supervisor said, "We will call back after we review the recording." I never received any call nor did they have any idea or notes on the subject when I called back. Unbelievable... Switching me and my entire family to another bank.. simply will not put up with this blatant disregard for customer service. I'd had better CS from a prepaid Amex Serve Card. Yes American Express is a large company but so is Chase and they should not treat their customers this way. I am ready to sue them but know nothing or have the means to do so. So unless someone else gets some kind of case or petition going let me know please!!!

Ive been getting fraudulent charges on my acct. I received a email saying my card was compromised by a 3rd party no explanation and when I called they refused to give me an explanation. They would only tell me that a new card was being sent out and said my current card had a limit per day till new card was activated. Received new card, activated it, they didnt bother to cancel my previous card. I received more fraud charges and they gave me a hard time getting reversals for these fraud charges.

Contacted them about a month ago about unauthorized use of my card by an ex. They assured me that there would be no more problems. However this month's statement had more charges that were associated with my ex. Bottom line is I had to pay for the charges. I have since cancelled the card. Stay away!

I went to the ATM per usual to remove money from my non Chase account to put into one of my two Chase checking accounts. Hwy 54 Peachtree City, GA. The amount I was withdrawing was $500 for which they charged me three dollars in total. $503 was removed from my account however the ATM never dispersed the money. It sat making noise for nearly two minutes before spitting out a receipt with a useless phone number for you to call. Upon calling the number you find you have been routed out of the country to the Philippines people who literally sit and repeat the same inane endless words of scripted junk stating they can't help and the receipt means nothing to them.

I unfortunately have been a victim of receiving fraudulent checks which was part of an elaborate banking scam. However, I did not have that information upon depositing the bad check into my business checking account. I contacted Chase once the first check bounced, and they provided little to no information as to why it bounced. Prior to that, the fraudulent check showed up as a credit and as ‘available funds’ in my business checking account. I went ahead and used that money to pay vendors, bills, etc. Three days later the check comes back as not cleared/bounced. I called Chase customer service and they provided little to no explanation as to why the check was denied payment (issuer's bank was from PNC Bank).

Worst service of any bank I've ever used! They sent my social security check back. Because their banker did not transfer my direct deposit after I had to close my account and open a new one due to fraud on my old account. Then they would do nothing to help me. Even after admitting it was their negligence. Now I have to apply for a new check which will take 15 days. I am 64, disabled from birth, and have no one to help me. They could have at least given me a line of credit to use to buy food and gas to get to my cancer treatment. Heartless, irresponsible.

Lo and behold I received $200 (they had practiced high to low payment a few times on my account) in refunds from JP Morgan Chase! It took a threatening letter to the company and it was resolved fast! Thank you JP.

I have held personal and business accounts with JP Morgan Chase for over 11 years now. The mistakes they have made over the years were some significant blunders, however nothing compares to the past year. I have been blatantly lied to multiple times by several representatives on matters pertaining to my personal and business account. When addressing the lies with management they took zero accountability each time and made no efforts to reconcile my complaints or on-going concerns. What's more, the bank increased fees without notifying me and this too was supposedly my fault because I opted for paperless - they email me junk every day so why not such an important document? Chase is absolutely useless. Unfortunately I must visit a Chase branch in order to close my accounts. All in due time. It’s time for traditional banking to retire! I certainly look forward to the days of digital banking.

Called because there was an unauthorized purchase of $100 on my debit, only lasted about 5-10 minutes, they were helpful, well spoken and fast. Though I'm upset about my card and my money I couldn't be happier with the service and support thus far.

I was transferred 4 times in one call, and not one person could help me. Got transferred a final time and it was after 5, so the machine told me they were closed. I waited on the phone for half an hour getting transferred around to incompetent representatives none of which could or would handle a simple bill payment.

My account was open less than two weeks, I have been experimenting/testing on send money with Zelle or QuickPay with Zelle. Tried to log in online but was suspended and they called me to verify QuickPay Zelle activity. After verifying it was me they reactivated my account, ten minutes later tried to log in and again it was suspended, no fraud activity, not overdrawn or negative on my account. Chase decided that since I transfer money to my other bank institution and I hurt their feeling they decided to permanently end relationship with me, let me remind you that department from non English people close my account not Americans lol, the fraud department didn’t close out my account, QuickPay/ bill pay department close my account lol, Chase butt hurted when use QuickPay/Zelle to my other bank institution, don’t bank with Chase. They are sensitive and they will surprise you with closing out your account/debit card and you will be stranded.

I've been I client of your bank for 10 years. I almost got my mortgage from you and my credit is over 750. I used to have a business account and a personal account with you and I still have some investment there. I have a great job, pay taxes and don't have any police report. I year ago my computer was victim of a hacker and the people got all my information. I found out about this, because they took 5,000 dollars for my personal account, supposedly using my debit card in Benny's jewelry. I called immediately to the bank, after receiving a mail, saying I never did that transaction. Filled up the corresponding papers. (The bank page is bad, so when I clicked on option, it selected another, but I was so upset that sent the option saying: I never received the card, which of course was wrong, because when I called I explained I did.)

I have been with Chase for over 7 years now. That's a long time to be loyal to a bank that doesn't truly VALUE me a customer. I never receive any offers to make me a "better part of Chase." Last year I was looking to boost my credit and become a more responsible consumer by better managing my credit. I applied for a credit card and they declined me. I was like, ok??? That sucks!!!

I went to Chase bank to cash $500.00 check. They charge $8.00 because I don't have an account with them. What kind the stupid customer service is that? I won't be your customer never after this experience. Yet I called the person who gave me the check told her to close her account with Chase.

Recently my account was overdrawn by about $20. Chase's policy is to give you until midnight to put money in your account to not get an overdraft fee. I had a family member quick pay me some money and that money went through at 10:14 PM. I went to sleep and thought nothing of it. When I woke up I had a $35 overdraft fee because I was told the cut off point is now 10 PM. When I called to try to rectify this they were using one of three overdraft returns they allow a person per year. This was not satisfactory to me. I don't believe I should've been penalized at all. Chase is misleading about their policies and I believe they purposely withhold funds so they can collect these overdraft fees.

I am a Chase customer since 2011. In July I try to use Chase pay service online. My order was not going through and I call Chase. Here they asked me few questions. I answer and they said, "We are not able to recognize you as account holder." Now I checked my credit report there was two addresses. I was not on those addresses ever and they were showing in my record. I asked to remove those addresses and second thing I pay attention to day of my birth. For that they say, "Do not worry about it much. We only report month and year to companies not the day."

I went negative in my account and had my husband quick pay me the money once I noticed I was negative 15$. I then checked my account and saw the money cleared the negative. I woke up to a negative 119.00 in straight overdraft fees. When I called they told me that after 10 PM the quick pay won't clear so I got charged 34 $ for 3 5$ charges. I called and I was told there is nothing we can do about it. They told me that even though it reflects on my balance it hasn't posted. So why are you telling me I have funds when I don't? What's the point of mobile banking? If the information provided is false I got stuck paying overdraft fees that I can't afford. Now I'm short on my rent cause of this and I was very responsible and made sure I was in positive before going to bed. I hate Chase. Never again will I ever bank with them. Switching my bank.

Chase is the worst bank to bank with! They closed my acct with no explanation. Told me they'd give me my money in person! They didn't. Every representative told me something different each time!!! And now I have to wait 10 WHOLE days for a check to come in the mail! No explanation, they can't tell me why my acct is closing. Then I receive a letter. TODAY 10/24/2017 that my acct is closing 10/18/2017. Like REALLY.

Just found a $215 withdrawal from one of my Chase accounts. When I called they said it was for some account that got overdrawn 2 1/2 years ago! And that they had the right to take my money any time. Just exercised my right to close all my Chase accounts. They claim they called numerous times. I asked if they ever left a message and they said they don't leave messages. Well then how do I know you called?? Wow. They could have emailed, left a voice message, messaged me through their own secure message center, or sent me a letter. They did none of those things. Just grabbed my money 2 1/2 years later. I don't do business with that. Peace out Chase!

Chase bureaucracy can kill every bit of joy in your life. Stay away! For a simple request to move money from one account to another had to go through multiple online requests, going to the branch office, talking over the phone, sending faxes... a couple times. Everyone tells you something different, their documentation is non-existent and their email message notifications are useless.

It's unbelievable, how Chase Bank is running the business. I work for a financial service company, non-bank company. I went to Chase to open a joint bank account. I wanted a joint bank account to provide as a married evidence for the immigration interview. I hold a work permit (called Combo Card). The banker said I cannot open an account with Chase because I don't have a green card, I am not an American resident. I said, "OK, no problem. Can you provide me a refusal letter and tell the reasons what you said to me on the letter why I am not qualified?" He walked to talk to his boss (I guess) and then came back and said he cannot provide any documents.

I disputed a charge from a disreputable company. Initially Chase refunded the money but said they would investigate. This was from a supposed free trial I got online. At no time did I agree to buy anything or join anything. I paid for the postage. When I asked the company what the price of their product was they wouldn't just answer me so I told them I wanted nothing to do with their company or product and not to contact me again. A week later they charged my card $89 and sent me overdrawn. All of this is on my email.

There is always seems to be a problem when any kind of deposits involved: check deposits won't be available for a WEEK! Apparently Chase is still operates in a year of 1995! You will have to call and spend half a day on the phone with their "specialist" who is extremely rude like you asking for their money by asking to release your own! Another problem is transferring money- they will hold your funds for days and then still you have to call and spend half a day with rude and impatient "specialists". I am getting rid of this bank as soon as possible!!!

I am a female US citizen robbed while traveling in France with my 11-year-old daughter. I called to cancel my card on Friday. I explained that I had less than $100 and no backup credit card. Also that I would be leaving France and flying to Spain Sunday morning. REP #1 PROMISED delivery of a replacement card within 24 hours. Late Saturday night... NO CARD! Called REP #2. The dumbest person I have ever encountered!! She explained the card was scheduled to arrive Mon night (more than 72 hours after I first called). I told her I was flying to Spain the next morning WITH A CHILD, NO MONEY, AND NO CREDIT CARD. She offered to mail a new card to Spain, but said it could take 5 days to arrive. We were only staying 6 days, so I said no to that, feeling it would not arrive. Her final advice was for extend our stay in France Sun & Mon until the card arrived. I explained that would cost at least $1000. She was "sorry". Yes, she was!!!

Approximately 1 month ago I lost my debit card while out shopping, I realized that when I got home. I tried numerous times to call the bank to cancel the card, I tried for about 45 minutes without ever getting anyone. I went directly to the bank and was told to call the 800 number. They have a total of 2 bankers working and they were both busy. I came home and finally got through to the 800 number to cancel the card. This experience left me so disgusted with their customer service that I went to the bank to close my account. They wanted to charge me to write me a check so I went to my new bank and wrote the check for the remaining amount in my account. They knew I wanted to close the account. I left a zero balance.

Yesterday, I picked up my usual check from a well known contractor, who uses Chase, and then, went to a local branch here in Naples, FL on Pine Ridge and Airport Rd. to cash it. At the teller station, I signed the check (in front of her) and along with giving 3 different forms of I.D. and asked her to please cash it very politely.

Extreme strict rules for non residents. I had 2 cases with Chase Bank in the last 6 months. 1 - Although I had more than $100K in my account, I wasn't provided with a credit card even with a limit. 2 - I went there with my driving license to open a savings account besides my checking account, and they didn't open. Because I was told to go there with my passport. As a result, they easily lost a customer, if the word CUSTOMER really means something to them.

I disputed a charge at the end of July 2017 for 149 dollars. Chase credited my account and said if they needed anything else they would email me and mail me a letter regarding the claim. I heard nothing from them until I checked my account and I was overdrawn 149 dollars for the money they gave me. Remind you this is now October and I have not received ANYTHING from Chase. I called and they said the company credited my money back in September so since it was their money they took it.

At one time in the past Chase was a good, customer oriented banking institution HOWEVER, not anymore! Despite the fact that a number of years ago they attempted to raise my fixed interest rate from 7.99% to 29.9% variable. A simple letter to The Comptroller of The Currency took care of that... I still have a fixed 7.99% rate on my credit card (although I never use it anymore). Now their customer service has hit the bottom of the dark deep pits of Hades. Their IT/Web department is an absolute joke and their customer reps and all their canned answers are worthless. If you keep on raising cane, you get to talk to "The Executive Office," let me change that to ARGUE with the Executive Office... And I'm talking simple issues that they absolutely refused for months to correct telling ME it was my fault and my computer and blah, blah, blah.

Liz and Sheena with Chase Bank Customer Service were extremely unhelpful in resolving an issue of a Lost Card. Liz completely refused to report the card lost even after the customer informed her that it was. Chase Bank refused to help. They leave it up to the customer to fix their problems. Chase Bank Customer Service is the type of establishment people are talking about when they mention how bad customer service has become in the banking industry. JP Morgan is by far one of the worst financial institutes in America today.

I've been a Chase customer for over 2 years now and everything was good at first until this year. MANY things started going downhill. First of all I MUST advice that even if your paycheck has funds, that doesn't mean your funds will be available immediately. That's a common process and the funds are usually available the next day. I get pay every Friday bi-weekly so I have the habit of depositing my paycheck the next day Saturday morning because normally the funds are available the same day which is fine. But all the sudden it has backfired. Is out of random chance that from now on they decide when to let go of your funds. In my case for example it won't be available until the 11th of October and deposited today October 7th Saturday morning.

Has anyone with multiple accounts, mixed personal and business accounts, experienced cross overs of the data? Example, a signer on a credit card for a business account has their personal checking account tied to the online platform. Another example, my business partner's personal debit card transactions started text messaging me (out of the blue) his personal transaction records, on my cell phone. Chase seems to have a MAJOR problem on their hands, and it seems like no one is paying attention.

After rushing to the ATM when I got off work at 11 o’clock at night To make a deposit and put my account in good standings I then wake up the next morning to two overdraft fees because it was 11:10. Last time I tried moving money over and received overdraft fees they told me it was because it didn’t hit until 2 o’clock in the morning and midnight was the cut-off. All of their rules seem to change often on when cutoffs are for money deposits. I also have an ATM receipt showing me last night that I had a positive available balance and present balance yet they still decided to charge me the fees. I don’t recommend Chase Bank because they will steal your money at any chance they can get.

I did NOT choose Chase. I don't bank with them locally, I don't finance loans or mortgages with them (because they suck). But yet, my loans get sold to Chase. And then I'm forced to do business (for uh, 30 years) with a soul-crushing company that cannot be bothered to pick up the damn phone. It's ridiculous that if you are to request a pay-off so that you no longer have to do business with this awful bank that you must get it by fax or snail mail. Then you can only mail in a check or do a wire transfer. What is this 1990?

This bank has turned into a nightmare! My wife got a new job and they let her first check go through no problem. So Friday she got her 2ND check and we deposited it as usual. Each day the money wasn't there. We were getting worried. Come to find out they put a 2-week hold on it so now all my bills coming through are getting NSF fees and why? Because THEY decided to put a hold on it! The "loss prevention people" are very hard to understand and are less than sympathetic.

After having all of our business and personal banking accounts with Chase, and even making the transition once they acquired Bank One we have had enough. They keep changing their policies on fees, and overdraft coverage and fee reversal. After speaking with three customer service representatives and supervisors this morning we've had enough. I was told different information by three different people, told different times and charged a $67.42 overdraft fee for a $10.00 charge. Yet there was $50 in my account. After this and their blatant lack of customer service, we will be closing all of our personal accounts (4) and all of our business accounts (2). I will gladly take our banking business and investments to their competitor.

I'm fairly new with Chase. I would say about less than a year. I recently had someone try to use my card in another state so of course I get an email from Chase or text asking if I authorized this. I said no. During this time I went into the branch to do a name change and get a temporary card while my new card came in the mail. Well every time I tried to use my temporary card at the atm it would advise, "Please call customer service". Which customer service would say it was the machine. Then I would go to a different machine and it would advise of the same issue. Then they would transfer me to their fraud department. I would have to do their system verification with a call which is annoying and a lengthy process. Come to find out I couldn't take out money every time with that card because the system flagged it as a warning that it may be fraudulent.

Teller at Pico & La Ceinga Blvd branch - File a complaint on the teller and there is 2 other teller was working. A female Hispanics teller help me a month ago. I wrote a huge letter in the withdraw slip. I refuse to rewrite it to fix in the box and neat. I rewrite it again, I ask for all pennies, dimes, nickels and quarter as she was being rude to me as well. As she ready to count the coin for me. I decide to deposit my withdrawal to redeposit it. She state I took the coin that I didn't touch. She would provide me service. I have to wait for minutes for a manager to help me withdraw the funds I came in for. Also say manager on duty. I reply there is another assistant on duty. I file a complaint to all 3 tellers.

Seems things are getting worse with Chase. I just recently deposit a check at the ATM because it's more than the amount allowed through my phone. $200 was available right away, the rest has a 2-day hold. No problem. Two days later I got an email and also a letter saying they changed the hold to now 9 days... OK, I can wait, but at be honest first instead of two days later changing it... note this is a check from the same person I had in the, no issue before, just now. Second, I tried to use my Chase card with an online shop I used in the past a few times with no issues. They blocked it and called me to unblock so I can use it again or in the near future.