Chase Bank Reviews

Seems things are getting worse with Chase. I just recently deposit a check at the ATM because it's more than the amount allowed through my phone. $200 was available right away, the rest has a 2-day hold. No problem. Two days later I got an email and also a letter saying they changed the hold to now 9 days... OK, I can wait, but at be honest first instead of two days later changing it... note this is a check from the same person I had in the, no issue before, just now. Second, I tried to use my Chase card with an online shop I used in the past a few times with no issues. They blocked it and called me to unblock so I can use it again or in the near future.

A Chase ATM malfunctioned while I was depositing three checks. While they were able to locate two of the checks, the third check, which was for over $3,000 was destroyed or lost by Chase. The burden of proof and responsibility of rectifying this situation fell upon me alone. Chase was NO help. The "trained" professionals in their "claims department", when not leaving me on hold for 20 minutes at a time, provided me with conflicting and confusing information. One representative went so far as to accuse me of running some sort of scam with the missing check. The check was issued by my employer, a public school district! Since I am not involved in some elaborate con-game with the public school that employs me, I was highly insulted by that allegation. In the end, my employer was able to issue me a new check.

I did not know how difficult it is to call Chase Bank and report a lost ATM card. First of all, I logged online to my account and realized chase's system down. I then call the chase (800) 935-9935 and of course it went to Philippine customer service and I have to go thru all my request, verified my info, explained and finally the rep told me the system down and I have to call back later time.

Their limit is set to $500 daily withdrawal. Even if you have more money. I have set my direct deposit in this bank, but I also bank with Bank of America, where bill pay feature is much modern. After reducing several times the amount to be withdrawn, while other customers were behind me waiting. I was able to remove $500, next day I called to their customer service to increase the daily withdrawal, but they told me I have to wait till I have that balance in my account to call again. I have never overdrawn my account. I just set up my direct deposit and I wanted to prevent what previously happened to me. As I also bank in Bank of America, I can compare and see their deficiencies on their services.

So I noticed an unauthorized charge on my Chase account after getting a notification that I couldn't sign in to my account because somebody had tried numerous times with the wrong password. Somebody transferred PayPal funds using their name & my account number. This did not alert Chase to stop the transaction, so I went to the bank and had to close my checking account and open a new one. This is when I was informed that my account was no longer available and that to have a new checking account I had to pay a $12 fee monthly. I said. "Wait a minute somebody hacked into my bank account and now you're going to penalize me after you allowed it to happen?" So basically, yep... my job doesn't provide direct deposit and they refused to take responsibility and waive the fees. $12 a month x 1 million people. That's a lot of money. I can't believe they're penalizing me because somebody hacked their system.

I am a victim of harassment, discrimination and bullying by Chase. On August 19th, I discovered that my Chase Debit card was blocked. I phoned Chase several times and continued to be rerouted to their Fraud Division Customer Service Dept. which is handled through the Philippines! I was not given a reason as to why my card was blocked. However, I was told that I would have to provide the Chase Rep. with photocopies of 2 forms of ID and a photocopy of the front and back of my Chase Debit card... I was informed that the photo would have to be clear enough so that they could read the numbers on the front and the 3-digit security code on the back!

Customer service through the "claims" department is the most horrible I have ever experienced. Their ATM took my SCHOLARSHIP check and they failed in every area to be responsive and helpful in the situation. They have no knowledge of the system they and cannot provide the customer with any detailed information other than it is "being investigated." I told them that there was no investigation needed because it was their machines mechanical error and someone just needed to go to the ATM and get the check.

I opened a checking and savings account with Chase Bank in Bayport a over a week ago. Both the deposit slips were filled out incorrectly by the banker which led to the teller depositing the money & checks incorrectly and left me short $2,000. I have been more than patient with them trying to correct this issue but every time I am told something, they don't follow through and here I am still without my money to pay my mortgage this month.

A few years back I opened a student checking account for both of my daughters. I have been with Chase for about 6 years and been very happy with the experience until recently. My oldest daughter is 19 and works two jobs and is not big into technology. Since her account is linked to my account I periodically check the account to make sure everything is okay. Recently there were three withdrawals made out of her account and large sums and by the time I realized something was wrong and alerted her, Chase stated that she took too long to respond even with a police report and are now expecting her to pay for the withdrawals even though it was not her who withdrew the money. This was a learning account which is why it is called a student account and yet they expected her to behave like an adult that it had an account for 10 years. This is a 19-year old that works two jobs and again is not big on technology.

I went into Chase Bank today to open checking and savings accounts. It's over 100 degrees in San Francisco today and I have a broken ankle so I have to use crutches. I decided to get some shopping done before going into the bank, making that my last stop. However, while I shopping my phone was stolen and because of the time it took to file a report I didn't get to the bank until 325pm. I was told that because of the time it takes to open 2 accounts and that the bank closed at 400pm I should come back the next day. Though the heliport threw in a very snotty, "And make sure it's not right before closing time."

My name is Rick ** and I was a member of Chase Bank for the past 20 years. I was brutally accused of a crime in which the defendants in which are employees of the Chase Bank (Located on Crenshaw & Vernon) viciously accused me of (Groping an Employee of that branch). The situation began on August 10, 2017 as I was making a routine deposit into my bank account using the ATM machine located inside the entry lobby. I then decided to get some information about starting a second chance account for one of my friends and colleague based on their need to have a functional bank account needed before signing up for a modeling agency. I was greeted by one of the bank personnel after signing in at the front of the bank lobby. After going into the cubicle of this bank employee I began asking general questions about this second chance opportunity for my friend to start her account.

Chase is one of the worse banks to do business with. All they're interested in is your HIGH balances and how much they are going to make off of you, while they rip you off slowly. I was notified of a low balance, and made a deposit within 24 hours, they charged whopping $34 overdraft fee for being overdrawn $15, even though I had made the deposit. Well because they charged this incredible fee, this put my balance down again, and as I was notified of a low balance, and made a deposit to correct this, but no, Chase was not happy they felt the need to charge me more. If being a loyal customer gets you this, then I will move along to another banking institution. I was with Chase when they were Bank One and continued on when Chase merged with them. I have been with them over 20 years. This may be ending soon however. I am considering changing banks. Does anyone have a bank they trust and recommend?

Chase double paid my taxes - told me I have to wait up to 90 days. They made a payment on a mortgage that was paid off. Their 1% cash back program is void if you sell your home even a day before the anniversary date and get a new mortgage with them. They made a payment on a "STOPPED PAYMENT" account. In my opinion Horrible customer service... Do not get your mortgage with them. You will have headaches for months! I am going to refinance asap!!!

I have been a customer of Chase for over 10 years. I recently found that they have been stealing money from my account. I have a Premiere Checking account. When I opened it there were no fees assessed and there it came with free checks. When they overdrew my account today, I found that they have been taking a $20 fee from my account without asking me or informing me properly! They now want me to change accounts when my terms should be grandfathered in. This is ridiculous! I am considering causing a big stink about this. I am sincerely hoping complaining here in hopes that my issues are finally taken care of.

The bank shut my account without giving me any reason after I made a cash deposit at branch. They said my account was good then a few hours go by then they closed it down without any reason. Chase needs to close down all locations and go away for good. They suck. They love taking money from people. Whoever invented Chase and owns it does not do a good job at all with his Business. His employees suck. That whole company sucks. The CEO of that company dont do anything Either. GOODBYE CHASE. THANKS FOR NOTHING.

Any time I have went to the bank everyone is always helpful, not the same at BofA! That is why I am with Chase!!! Great move on my part!!! Happy with the atmosphere at Chase!!!

The last time I refinanced Chase was not available. Was bummed. However, if I had to refi again, I would consider them if their rates were competitive and low.

They support disabled veterans, I found this bank to be professional and courteous staff. Several ATM MACHINES INSIDE AND OUTSIDE. Chase Bank has several branches in the Dallas tri state areas. Express checking, and the branches can also order foreign currency in 24 hours.

While Chase offers services needed, great Customer Service and readily available online information/services, the company does not protect customers as well as they should. More than once, my account was compromised and possibly hacked. Chase has in the past, wrongly charged my account fees and have had to reverse the charges. With all written, I will Only bank with Chase. I trust Chase more than I can trust other banks.

I feel that although Chase is better than some of their competitors. But when faced with a computer problem or other of the ordinary they just make answers up. Very professional and maybe illegal.

Customer service is farmed out overseas so you can't understand what they're saying and it is obvious that they don't know a thing about their offering. They're reading off a script and it is incredibly frustrating. Tried to set up a car payment recurring autopay and Chase doesn't let you complete the entire process because if the last payment is different than all the others (which it typically is with ANY TYPE OF LOAN, CAR, HOME ETC.) it won't let you! So they tell you that you have to remember to come back in at the end of your payment cycle (3 years from now!) and remember to change that last payment to the correct amount! Ludicrous!

Solid bank that you can depend on. I have been with this bank for 35 years. Checking is free if you keep a certain limit and they offer other services for investing.

I have been banking at Chase for over 7 yrs. I never had a problem. If I needed to resolve a banking issue the Customer service is always Great and Helpful in solving the matter.

Chase sends me an overwhelming number of offers for no interest balance transfer but when I decide to take advantage of the offers, oops that is not available at this time. No option for exception even though I have excellent credit rating and payment history. Very frustrating.

In general the services are OK and accessible, however I do a weekly transfer to my wife's checking account and it takes 48 hours to be processed. I hate to see the funds deducted from my account one day and not seeing any activity on the receiving bank for two days until suddenly it shows. When I do this with a check it only takes 24 hours, when I do this with cash through ATM it takes the 15 minutes I drive from one ATM to the other. I believe these 48 hours of my money on limbo is the most annoying thing I have experienced with Chase.

My relation to Chase is limited to having two no-problem accounts, receiving all my pensions and paying my bills and using their debit card for all purchases. They have sent me multiple security inquiries and resolved very well a little robbery, but I do not apply for loans of any kind. I check their app daily and I am pleased. Their employees have always been very polite in person or by phone.

I have credit cards with Chase Bank and had one that had fraudulent charges for 855.00. Two tickets to Jamaica. My concern was that this spending was uncharacteristic for that particular charge card since it was used for farm purchases. It is not that I was charged for it but it simply seemed that Chase did not recognize the stress that fraudulent charges created on an individual.

I have been with Chase for a year. A few months ago I stopped my direct deposit and now am getting charged 12 bucks a month for service charges. Do not like this and might change banks soon.

Chase Executives do not care about their customers. They refuse to charge back a charge that was fraudulent and I had to get the services of a consumer agency to get my money back. Chase refused the charge back to the bitter end, protecting the merchant I proved to be fraudulent.

What I like about Chase the most is the financial services. They have services to fit everyone needs as well as income. Additionally their online service is easy to understand and navigate. The security is adequate for online activities. However for credit card security there's another bank who is very vigilant about credit card security.

I have been a Chase customer since they were American Fletcher National Bank, which evolved into Bank One, and eventually Chase. I have had the account in question for 20 years. I recently discovered that a fraudulent company -- VOIP -- had been performing automatic deductions from my account using a name that I have never legally used and an address that I had not lived at in over 6 years. I filed a claim with Chase, as over $500 had been deducted from my account over time. When I pointed out that the company was fraudulent you cannot get an answer during business hours, nor contact them through their website -- and that the information they used was incorrect, as well as the authorization on the bottom of the ACH (that my approval had been sought on whatever day of that month), Chase had me close my account out, but denied my claim.

Have numerous Chase "products". Their credit card is NOT competitive at all - even with exceptional credit score and high $$$ in checking, savings and CDs. They have taken all tellers out of banks. I've moved more and more $ to my credit union accounts, where they actually provide some service; and have better rates.

Awesome, amazing customer service safety account take carefully my acct. Thanks. My bank is truly and safe financial institution with a good record and experienced. I recommended to people and friends.

I have had no problems with this bank as of yet but worry constantly about the security of my accounts due to the constant news of hacking. Chase has performed very good so far and I’m happy with the online ability to pay bills. Has been a wonder to me and the ability to deposit my checks online has been nice too.

I opened my acct in Colorado but we moved out of state and I will not change banks. They do not have Chase where we live but I still deposit my checks and use their bill pay services on my phone. Always very helpful when I call and never one problem! Also, their fraud team is exceptional!

They're friendly and the bank itself helps people like me who are trying to avoid fees. I was over drawn due to small purchases, didn't realize they have taken a fee of $35 for all five transactions, went into the branch, branch officer helped me return all my fees.

I've been banking with Chase for about 10 years. Their branches the numerous, the customer service is 99% grade they were employees are extremely helpful and their products are good. However their fraud prevention leaves something to be desired in that if there is excessive activity on your account, rather than getting in touch with you via phone immediately, they either send an email or don't contact you at all.

The company has a very caring organization. The staff and its services are setup so that the consumer always come out on top. Offering an online app that is user-friendly, even for the most challenged technological person... you can access your account from anywhere and feel safe doing so.

Efficient, courteous, always available 24 hours per day. In person real exchange sees your interests are protected, is forgiving officers go to great lengths to see that exceptional service is given to you.

I have two banks I have accounts. The first bank -Bank of the West - I have had an account for over 30 years, but have never assisted me when I needed them. I've stayed with them so long maybe out of convenience...direct deposit and automatic withdrawal accounts, etc. However, Chase, who I have had an account for two years, has always gone out of their way to help me...military discounts, parent-children combo account assistance and business account to name a few. Finally, their customer service has been second to none.

Well, I am very happy with Chase Morgan Stanley. I feel they are accurate and reliable. I really like the ATMs in Kings Plaza because they are very modernized, and when I deposit a check it usually clears right away or give you the date when funds will be available. The people who work at Chase in Kings Plaza are very nice and the representative on the phone are also very polite and accurate.

Every time I go there I get amazing customer service. There's no words to describe Federal Way Branch. The manager Many is outstanding. Everybody does very wonderful job.

I do not have a problem with my bank, they are very friendly and very helpful. They help me both on the phone and in person. I am hoping to even open a savings account for my grandson in the next 6 months.

Banking with Chase from 2008, closed accounts recently. Chase fraud department paid a claim I believe was fraudulent. Fraud agent told me if I returned the product and provided the tracking number I would not be charged, I agreed to do this. The offer was: free trial sample, only pay shipping. I called the company during the free trial period and canceled the account, and was told no additional charges would be made. Called Chase fraud department back to confirm that returning the product would close the claim the company claimed was legit. Chase told me "No the charge was legit" and they charged me. After banking with Chase for almost 10 years with no problems and a good relationship with local bank representatives this is how they protect you.

Chase has successfully combined the muscle of a big bank with the phenomenal customer service of your local credit union. Their online banking features are uniquely geared to the consumer with convenience and security as their top priorities. I only have to step inside a branch about once a year. How fantastic is that?

Outstanding service. Knowledgeable employees. Strong selling approach. If I have a routine transaction, I will absolutely get a sales pitch to the point that I try to avoid interaction with Chase Bank's employees.

I am a small business owner and Chase started charging fees for doing more than 5 account transfers per month, charging up to five $34 overdraft fees per day, sometimes on days when their system is down and I cannot even check my balances. Disgusted with Chase and looking for a different bank to open a business and personal accounts. Beware of this company.

The bank tellers have always been courteous, efficient, and helpful. They are friendly, patient, and willing to repeat any information I do not understand. I just wish the waiting on line wasn't so long.

I have had dealings with Chase for over 5 years. Whenever they made a mistake they promptly rewarded me by depositing money into my account. I have never ever had another bank do that even though they were at fault. I strongly suggest for people to bank with Chase.

Chase Bank has never given you any problems at all. Love their customer service, their apps and to do business with Chase Bank company. Always been protected by fraud credit card transfers or purchases. If I had any problem at all one phone call took care of the problem.

If I ever have a problem it is easy to get help and resolve. I am treated very well and the employees are eager to help. They are most everywhere and online banking is a big plus. Would not switch.

Chase Bank has had issues trying to establish CD's under a living trust. The bankers have a problem keeping a customer's already established profile and sets up another profile causing problems when trying to see all accounts on ones online statement.

Quick and friendly response when there is a problem. If unauthorized charges are made I ALWAYS get reimburse, never get punished. If a new card is needed it arrives in record time. Nice and easy to use website.

Chase Bank came into town offering you everything. They paid you to open an account, one year later they closed that bank in your town and told you would have to bank in another town.

Constantly trying to get me to use their investment services. Also, I have linked checking and savings. Savings is supposed to give a little more interest. However, if I don't check they often give the same lower amount for both and I have to go to the bank to get them to correct the savings interest.

I live in a smaller community of about 40,000. All of the Chase branches in my area have exceptional customer service. I split my personal banking between Chase and another bank, but all of my business banking is through Chase. When I have needed special services, Chase management has always been extremely helpful and accommodating!

Their customer service is very bad. If you need help with something when you walk into the bank you have to make a appointment. They have a teller at the window and when their line of people gets to be more than 8 they will call for a 2nd teller. Staff resources and management are never around. They charge fees for everything and the fees are high.

Fraud alerts to verify info/purchases are good... Easy text messages and nice customer service at the branch near me. Much improved online banking, too. The online banking is easy to access and use... Definitely improvement!

I have been with Chase for over 20 years. I have found them to be helpful, willing to listen to my concerns and willing to have a thoughtful discussion about my needs. They suggested I open a HELOC about 12 years ago and it has proven to be the best thing I ever did. I am an excellent money manager and this tool just gave the flexibility I wanted at times after my husband passed away. My ONLY gripe is that they can be painfully slow getting to the window. In one instance, I was calling the bank to see if they were still alive and well when they finally showed up.

We need to enter out SS# to talk online to them or ask a new card. Never happen! The bank employees were helpful but the online process is unrealistic.

I recently issued a check to a travel agent who turned out to be fake. I went to my bank Chase and told them that this is a wrong transaction as I was cheated. Bank did nothing to retrieve the amount.

They sure could offer more interest on their savings & checking accounts. I prefer the old web page over the newer updated one but they don't offer you a choice. It seems big businesses do not understand the KISS principle anymore (Keep It Simple Stupid).

I made an online purchase that was incorrect and Chase Bank solved the problem with my debit card. If you lose your wallet, that would be a good test.

Chase Bank has good tellers, available officers to discuss financial transactions with and great banking locations. It's easy to get to them. Online trading they offer if you have an IRA is also good.

I'm happy with the service. The locations are convenient. I haven't applied for a loan but I would like to challenge that on purchasing a home. Customer service is very knowledgeable about their products as well.

Chase is absolutely ridiculous when it comes to "nickel and dime-ing" - I've been with Chase for 4 years now and have had the worst experience, consistently, for the past four years. After this last circumstance I am closing my account and never returning. (The only reason I stayed for so long was for Chase QuickPay and how often it was handy but now that there is Venmo, who needs QuickPay?)

The process does not work -- I can't believe my bank did not back me up! Chase received a document that showed my signature had been FORGED by the retailer (they sent me a copy!), but because the retailer refused the refund (based on this forgery), Chase closed the case and I was left to pay the $140 after never receiving any merchandise. Very disappointed. Hours and hours of email, written and phone communication.

I have banked with Chase for decades and will now be closing my accounts. They have closed my branch - the one with good access & parking. The other branches have NO parking which now requires me to walk some distance to enter & do my business... or I can drive 5 miles to the next city to have ease of access. I think not!

Chase Bank charged me a returned check fee for a payment I had authorized because an unauthorized deduction was made from another credit card. They would not let me dispute it because it was another financial institution. Therefore, I was overdrawn $25.70. I put $30 in to bring the account current and they tacked on the fee to make the account still overdrawn. I will be withdrawing my money from their bank.

Chase continues to overdraft clients who shouldn't be over drafted. I have been with Chase for a long time (Too long). I woke up this morning to 2 overdrafts even though I checked my account at 11:30 last night and everything was fine. Spoke to 2 customer service reps who agreed the overdrafts shouldn't have happened but there was nothing they could do about it. So Chase gets $68 from me that should not have been taken. Beware of this company. Your money would be safer under a mattress.

Chase has the worst customer service!!! Its executive office does nothing but wasting customers' time!!! Especially CLARIS AT 877-658-5560 ext **!!! I had a dispute claim from February, have provided Chase with all the information that was requested... Until now 8.1.17 my case hasn't been solved... They closed my case due to not providing information... None of my return calls were logged... No information was showing on the system that I have provided after my claim date... Claris stated that "you have never responded us after filing your claim so your claim is denied..." They pretty much got my money 480$... Worst bank. Worst customer service providers!!!

The most sorriest bank in the world. What kind of bank promises you overdraft protection then in their fine print at their discretion. I had made a car payment. Was short about 5 dollars. Figured I would be ok due to overdraft protection they said I had. They sent the check back. Charged me 34 dollars granted I had a majority of in the bank. Went ahead and made my car payment which was now 39.00 short because they charge me a fee. Two days later paid the remainder of the car payment which that was 5 dollars short in the beginning now 39 because of them and it went through no problem with 34 dollar overdraft fee. I turned off overdraft protection because it's not protection which is supposed to turn away any check with no fee if there's no money in the account. These idiots put the same check I wrote in the beginning through with no issues and 34 dollar fee I turned the protection off.

I am a small business owner that went to the ATM to deposit a 4 checks that come up to a LARGE amount on Friday 7/21. There was an error and it ate the checks w/o registering them. The ATM's are services by an outside company and therefore the Chase branch is not able to open the ATM's. I was told that within 48 hours business days I would receive funds until the claim has been settled. It is now over 1 week and they have yet to credit my account with any funds and will not give me any insight on when the funds will be in my account. I have talked to supervisor after supervisor and all they can say is we'll have more info in 48 hours... which means on Tuesday they might be able to tell me when and if I will get my funds of over 6 figures. (10) business days later I am beyond frustrated!!! I have a business to run and I will not have enough in my account for Payroll. HELP!!

I waited on hold on the phone for a Chase Customer Service Representative for more than 45 minutes. Then I was told that I needed to be transferred to another department and was placed on hold for an additional 45 minutes. I've been banking with various financial institutions for 30 years and I've never had to wait this long to speak to a customer service representative. Not sure how Chase is addressing this but hopefully they will make some serious changes in their customer service department. Customer Service is not good Chase Bank!

There are very few options available for teens to practice responsible saving and spending money. We opened a Chase teen checking/debit card tied to our account in 2015 for my son when he turned 13. On June 9, 2017 he had approximately $1400 in his account, and tried to deposit a check that was more than 6 months old for an additional $1000 (finally cleaned the room, found the check from November, what was he thinking? This is an example of learning) and left for camp across the country two days later. It was the first time he was flying alone. While he was at camp, Chase decided there was potential fraud in his account due to the attempted deposit and canceled his debit card.

I am a US expat living in Brazil and have been using Chase Bank routinely to make wire transfers from my account in the US to my account here in Brazil for well over a year now. Two weeks ago I attempted a wire transfer and got a message that said "It looks like this part of our site isn't working right now". I have been on the phone with Chase Bank now for 2 WEEKS and the problem has still not been resolved - they punt me from agent to agent and give me the same information that's on my screen. They are abysmally unhelpful and don't even attempt to suggest a remedy. Chase Bank's customer service is the worst I have ever experienced in over 3 decades of banking on 4 continents.

I've been with Chase, Bank One for 30 years. Chase removed 585$ from my account without any clarity of who received those funds. It was fraudulently taken, and the vendor they claimed they sent it to states they never received a dime from Chase or my account. Chase refunded my account originally, only to remove it again two weeks later. Again without verification of where the funds were dispersed. I've spent hours on the phone with their customer service reps and they refuse to place the money back into my account, or verify where it is.

Rude people: I was having emergency surgery. Needed to get a will notarized. She said first they don’t do hand written anything then per the website they do wills but she said she has it in writing where they don’t but could not show me. Called to file a complaint at the 800. They told me we have nothing will be done.

Had a large balance I decided to pay off when I sold my house. I paid the card off in full and continued to get an "interest" charge. I paid the "interest" and closed the account, chopped the card up and threw the pieces away. Then a month later I get an email of a statement-! That I have a balance of an interest charge! I call customer service and was told I paid over the amount I owed but there was an interest charge!! Didn't make sense! I kept getting the runaround and put on hold twice- talked to a third person -all three told me I owed different random amounts!! By this time I was so livid I paid once again being told I'm paid up in full- and this time on a credit card that was never used and closed over 2 months before!! This company robs people -DO NOT USE CHASE -HORRIBLE customer service! And prepare to be robbed!!!

Chase is the absolute worst bank ever! I placed a stop payment on an item last week and thought everything would be ok. Wrong. Several days later the company I put the stop payment on was permitted to take money out of my account. Even Chase assured me that the stop payment was in place and my account would be fine. On payday instead of a $250 paycheck in my account there were 2 payments that were permitted to go through from the company I had. Placed the stop payment on but also 4 bank fees tacked on top of that, my paycheck was and so was being able to make my car payment. I tried to get Chase to fix this mess and all I got were empty apologies. Take my word. Avoid Chase like the plague.

I deposited a check with my name on it in my account 2 weeks ago. The bank put a hold on it stated it would be available on 7/25/17. They then told me that if I went into the branch with the receipt that they would release funds to me today 7/19/17. I did that and funds were not released. Chase Bank has the worst customer service EVER! I am going to do my research and find a bank that cares about the customers and not just the money! It's no wonder they have bad reviews. Shame on you Chase for AWFUL BUSINESS PRACTICES???

Chase is the worst bank ever, I opened up an account June 5th, today July 18 and my funds were wiped out and account closed. No communication from them just a letter saying they were going to close my account. I went to the branch about 10 days ago employee said to wait 2 more days bc it was coming in the mail, waited more than 10 days and nothing. Just came from the bank spoke with a different employee, he said the bank is withholding my funds, that I have to go with the payee for the 2 checks which is my husband and my 8 yr old with 2 proof of id's to prove their identity and they will release the funds, I deposited 3 checks from an insurance company, checks were issued with different payees but when opened the account banker authorized and said it would be a problem.

I signed up for the Chase Southwest card at an airport in Oct 2016 for the benefit of points. In December I received a bill with an annual fee and late fee attached to it. I immediately called to say I did not have a card yet, and they refused to waive the late fee. I then received the card a week or so later. I activated the card in December when it was received and used the card to make the required purchases in 60 days. When I did not received my points, I called customer service. I was told I met the required purchase amount and would see the points on the next month's statement. The following month I still did not get the points. I called again and was told I needed to make the purchases by December because I applied for the card in October. REALLY!

If you ever going to get a credit card from Chase bank, aware of their customer service and fees. If you going to pay whole balance on time you are safe. Otherwise good luck. If you call their customer service line it will redirect your call to different country who doesn't know the value of a US customer. Doesn't know how to treat you. I had a representative even doesn't know to explain how Chase calculate interest on your balance. I have been a Chase customer for more than 5 years and service I received earlier was really good. However, now it's become worse. I recently had two bad incidents where I try to resolve some issues with them. They never look from the customer side. You only get to hear "Sorry we can't do anything from our side". I hope writing this review help them to improve their service.

I have banked with Chase for 8 years now and have had no real issues with them. My experience has been wonderful. I have moved several times and they are always easy to change my information with. I have no issues finding a branch to make deposits, if need be. If a branch is not available, mobile deposits are available. My mobile deposits have always been processed in a timely fashion. No complaints here!

Chase emailed me regarding a company trying to charge my account. The company had an expired expiration date and the incorrect billing address. I responded to the email that it was a fraudulent charge and I did not want it charged to my account. Chase paid the fraudulent charge. I have been trying for three weeks to get this charge disputed and cleared off my account. It has been a hassle the entire time. I filed the dispute with Chase online for the charge that should never have been made on my account. I received a letter from Chase requesting the same information I have already provided about the dispute two times now.

I've been a Chase customer for 10 years - no bounced checks, no problems with my balance whatsoever. I recently went to a branch and requested they make a financial statement for me with some very specific information and the banker refused. He made several excuses about why he couldn't do this for me and it was obvious that he just didn't want to. I then emailed customer service online. They told me to go to a branch location to get the statement. I finally found someone working at a branch 30 miles away from my home that is willing to write this simple statement for me. This is ridiculous. I think I can do better in a bank. They want people's money but refuse to help in any way.

Chase Mobile app is providing incorrect account information. Some charges will appear one day and the next day not. The app would say "You have x amount available." Then the following day the charges shows up. Then you're hit with numerous overdraft fees. Also the automated telephone service provides you with the incorrect account information such as charges and available account balances from what you actually have in your account. Chase is frauding their customer.

877-842-1635 FL From 4/29 to 5/22. Today I emailed on secure server. I give up with Chase. Last This I recently discovered. Regarding the $141 fraudulent purchase not made by me in Jan, I have new info to share with you. I can't give you any other proof, except today I discovered I was still infected from Jan.

I have been a Chase customer for over 20 years and I added my husband when we got married. In the last six months someone was able to use my husband's cell phone number to take money. We changed our account number and got new cards and in the last month someone knows when we are getting paid and withdrawing money from the ATM. Not impressed at all.

I'm trying to make my first Car payment which is due today, and lucky me, all Chase Branches are closed right now due to System failure? I can't even phone them to make my payment, it's literally down everywhere. This Bank is COMPLETELY unreliable, First time using Chase and this happens? Lines of angry people outside the Banks wondering what is going on. How unprofessional. I'm glad I bank with Wells Fargo. Thanks Chase!! Because of Chase Bank I will have a late car payment and be charged with a Fee.

The ATM machines by my home in Riverview, FL NEVER work properly. Both the drive thru and lobby machine almost never can accept deposits. I have to go purchase a money order and deposit thru Chase Mobile. This comes with a 2 business day wait for the funds to be available. The fraud departments continuously declines my purchases at the worst possible times. Last week I made 2 separate purchases at the same restaurant and the second transaction was declined. I had the funds. Does Chase realize how embarrassing this is? I see why they have to pay people to open a new account.

I am having a credit card with Chase Bank. I was told that my promotion period is on certain date. Automatically, I think it would be the statement date. However, life is not what I dreamed of. Talked to my Chase representative, all I was told that I have to pay off by the date that my promotion is off. Hence, I talked to "my Chase representative" again to ask what exactly interest amount I would have to pay Chase. Well, I received an answer exactly like what I see on my statement. You have to "love" Chase when they always play with their words.

THE WAY THEY TREAT YOU AFTER YOU GO THROUGH MEDICAL PROBLEM: My bill was under $4000 when I couldn't pay. They waited until my balance was over the $6000 limit before they closed it and they let someone in California get a duplicate card and use with Uber.

Why is it that someone has already identified the problem and given you the fix to the QIF download issue into budget programs and you refuse or are not quickly taking action to resolve? This issue has been since March 2017. We use our Chase Credit card for everything. Issues like this really makes an unhappy customer. And with all the other choices I can go to, your lack of response makes me want to choose another bank to give my business too. I can also see from your overall review of a 1 star from ConsumerAffairs that customer satisfaction is not your number 1 priority. I hope that you take time to make this right for myself and all the others having the same problem.

I applied for a credit card previously and was rejected due to insufficient credit history. Unfortunate, but understandable. I fixed the issue, and now have a long credit history and an excellent credit score; surely I should qualify, right? Wrong. Upon this second rejection I immediately called up their reconsideration line and was greeted by a customer service rep called Jeremiah who spoke very quickly and with a haughty tone. After he repeated himself several times I finally was able to make out "too few revolving credit lines to establish a credit history". I didn't know what this meant, so I asked "so, basically insufficient credit history still?" His response was a very miffed sounding, "well you're welcome to your opinion".

They wouldn't afford me the courtesy of a refund on a late fee when it was ONLY one day. After years of banking with Chase, I'm ready to pull my money out. A disgrace. I urge everyone new to banking to STAY AWAY from Chase! They are thieving and will do anything to cheat you no matter how long you've been a customer. I'm going to keep fighting this even if it means being a thorn in their hideous side for a few months.

WORST BANK EVER. I don't bank with Chase but my grandma does. My grandma (doesn't speak English) went to Chase by herself to withdraw. The teller refused to let her withdraw and told her that she HAS to use the ATM to withdraw. She sat down in the waiting area hoping somebody would help her but in the end nobody helped her and she was told to leave. I went back with her a few hours later and was told the same thing... that it would be much easier to use the ATM to withdraw. The teller was not helpful at all. I repeatedly told her my grandma wants to withdraw from the teller but she wouldn't hear it and kept telling me to use the ATM. ISN'T IT A TELLER'S JOB TO HELP CUSTOMERS WITHDRAW AND DEPOSIT MONEY?

Worst service from majorities of the customer service group. Escalated to the corporate and they are also worst in providing service. I was told that the managers will contact me and nobody contacted for almost 4 days. No response. Story: sent wire to India through bank branch, the wire got rejected, the bank employee contacted service area and she was transferred to 6 areas, finally she got frustrated and she hang up. It took 4 hours and we did not get any answer. We did another wire and it got rejected again, one of the service person Dolly and Maria helped out. The branch manager escalated the issues to the Corporate. I was surprised with the worst service from the Corporate employee, supervisor. I contacted to talk to Manager and Senior manager and no one responded.

Chase is one of the most money hungry and greediest banks out there. They never put their customers first. I had an issue last night with depositing money into my account. It wouldn't accept the last two bills I had to make my account current before the cut off time (11PM). I ended up having to drive to another Chase location where it did accept the money I had. Despite seeing this issue, supervisors felt I still wasn't entitled to a fee reversal.

Ok. So here goes. My experience with Chase Bank! These people are terrible and their customer service is AWFUL! I opened an account online because I work 7 am to 6 pm Monday thru Friday and 5 to 2 pm Saturday. I just relocated back home and have been somewhat estranged and trying to get back on my feet. After not having an account for three years due to identity theft, I received a voucher for 200 dollars back on a checking account. My bf said good things about Chase, and it would be super convenient for me to have an account with them. Well the coupon code doesn't work online. Ok no big deal. Open the account anyway. (One of the high end, paid for monthly checking accounts btw. Not the freebie! JS. These oafs were going to be making money off me on the platinum account).

Our home was damaged due to a water leak and Chase will not endorse over the insurance check so we can get the work started. We have buckled wood floors that pose a safety issue to my family and Chase is claiming they want to monitor the work and will only release 25% of the check which will not even cover 15% of the cost of the work. The contractor we have is very reasonable and we were able to secure a good price. However they require the materials to be paid for and they will collect the other half upon completion. I spoke with their supervisor and both were unaccommodating and will not accept responsibility.

On April 26 - 2000 was sent to my account from a different bank. Chase confirmed they received the funds. However the teller gave me the wrong account number but the name and address was correct. Chase put the funds in the wrong account. The party requested the funds to be returned. Chase asked the party to return the funds. An normal person would have canceled the transaction. Letters were wrote by my lawyer to the Chase Bank. Zero reply and to Stacey ** - zero done and zero will be done. The bank managers have no authority and none have to courage to say what is correct and honourable.

I thought Chase was supposed to be one the best banks but I have found out differently. They won't give me my money or cash my checks because my id is expired. They just don't care. Can't get a new debit card because I moved and changed my address so they said have to wait 30 days. Closed my account today! June 16, 2017.

My mother had 5 checks she made out for her bills out of her mailbox. One of the checks was changed from One Main to Amy Main and a joint name added to the payee line. Once she realized this she immediately went to her local branch who told her the check was cashed 3 hours away. They told her they would notify the fraud department. She went to the branch 5 days straight and was told they were working on it. They did close that account and issue a stop payment on the other 4 checks; however, after about a month, she called because she had never heard anything about her $287.00 that was cashed out. They told her she did not send in the forms requesting this so she and my husband went back to the local branch. The lady then filled out all the paperwork, had my mother sign it, she then notarized it for her and faxed it to the department.

Received a 1099 from Chase for miscellaneous income in January of 2017 informing I need to pay taxes on income received in 2016. Called Chase in January and asked about that check that they said I got. First they tried to tell me I cashed the check then they figure I did not. They advised to pay the taxes (no matter what I had to do it) and they will reissue another check. The account is closed (my ex and I account) and had my previous last name. They said it will take 30 days. I make sure to tell them about the name change and they said is no problem.

They're overall terrible. They love to charge for everything as if they don't make enough money off of interest that they charge. With every company they try to lie to customers and say that's all we can do but there is always something else they can do but they don't like to help anyone. They love to steal because they're thieves. Worst bank ever. Don't ever bank with them. They charge for everything.

I called Chase customer service and was told to go to a branch office. I was informed I could not put my money into my Trust Fund because it is not a new account. Synchrony Bank has the forms right online, no problem. This is typical of Chase Service.

Lured by the promise of Chase Bank's $200 bonus for opening a checking account, I decided to open a Chase account and leave my old bank, who had also greatly disappointed me recently. I stopped in at a local Chase location and spoke with an account manager. This is a difficult month for me - I have rent due - but I scraped up a couple hundred dollars and figured we could get this done and it would work out well in the long run. The account manager took my information and told me that I had an outstanding balance of $100.27. Said it was a charge-off from an old account, one I'd had with my roommate a couple years ago. I didn't realize that she had left a balance, but I figured it was still worth it and ponied up the hundred bucks to close out the books on that account and start fresh.

I use to love Chase. They were the best. I got all my children to use them too. And then they grew. Their customer service is extremely rude now. On phone and in person. They are never forgiving for any fees and literally are rude to you when you want to discuss. They remind me of Comcast. They have become so large they feel they are able to lose of customers. Completely rude. We will all be taking our money out of Chase. They are not the only bank. Sad. Use to be great had gone downhill quickly.

The customer service in Chase Bank at the Junction Flatbush is trash. They're rude, arrogant and disrespectful. Add to that the stupid policies they have regarding depositing cash. I was trying to pay a bill for my father and they insist I need to buy a money order instead to be able to PAY the cash. The lady who was supposed to be helping me after I waited on line forever told me to wait for the manager, whom she never even called to let her know that there is a problem. I have a credit card account with Chase that I'll be cutting and throwing in the garbage. TD Bank is the best regarding banking. They have decent, classy customer service and their policies respect their customers. Thanks TD Bank for your outstanding service. I would've thought that's how banks are across the state until I had to deal with unprofessional Chase!

WE WERE HACKED AND NO ONE CARES. First you don't believe it even though WE traced it came from across the ocean. Our 12 did the work, that you couldn't. And you said you'd review and nothing. 2 months now - NOTHING. When we first went into the bank an employee immediately saw the hack, then when submitted no one believed us. Why. We are just trying to get thru life and need your help. Please help us. Other than this kerfuffle we always liked your bank--no problems--we don't want to change. Just trying to get thru this. Thank you.

Every month, I have to change my login. If I could pull my loan, I would, but I didn't get a choice. They are rude and all I want to do is pay the bills. Worst bank ever!! Customer service is terrible! If I could rate this bank -100, I would.

I am totally confused with Chase Bank. I have been a customer since 1988 or so, and I received a letter this week saying they were going to cancel my account with no reasoning listed in the letter. Why in the world would they just up and close someone's account like this? This is really a slap in the face, and the least they could do is give people a reason for their actions. If this is how they treat long time customers then I would advise everyone to go somewhere else to do their banking. There are a lot of good banks out there, but Chase Bank is obviously not one of them any longer.

I purchased a dishwasher from Kmart from site to store (item was at warehouse and needed shipped to physical store for me to pick up). Expected ship time was 1-2 weeks. 2 days later I get an automated call from Kmart saying it is in, call their physical store to confirm this and they say "No." After 2 weeks "No," a month "no." Try reaching out to Kmart HQ, they can't find it. Kmart grants a refund, but for some reason card won't process the refund so I open a claim. Kmart responded to the case simply by saying, "We shipped him the item, here is the order info, and typed text saying picked up." Chase used this as official evidence that I picked up the item.

I redeemed 20K worth of bonds and the idiot of a manager Cassandra said there is no proof/scans/documentation of the physical paper I handed them. 20K worth of paper and you don't scan it? I called another branch and the guy found it in 10 minutes. This manager is just extremely rude and doesn't know what she's doing. I almost lost my mortgage due to this!

Remote deposits it constantly errors that the image isn't clear enough. I have the LG V20, top camera in a phone. Then it crashes. Yesterday they say, "Oh, it's maintenance." It wasn't. Today it happened again. They didn't even bother with that bogus excuse. I'm here with 2 checks that I can't deposit. That doesn't even make sense.

I've never been treated as terribly by a business as I've been treated by Chase Bank. I worked in customer service for many years and have a lot of compassion for people that work with the public, however, they have treated me terribly twice. One time I went into the bank and was speaking to a personal banker at her desk. Another man that worked there came in and told me to LEAVE!!! I was shocked and asked him why. He kept saying "you know why and finish your business then leave!!!" He also said I wasn't and I wasn't allowed back. I asked the personal banker that I was doing business why he told me this several times and she couldn't tell me. I left feeling so confused and humiliated.

I had a charge off on an account and paid it off. I opened a new account and was waiting on a direct deposit from the IRS. The bank manager informed me that once my deposit came in it would automatically transfer to the new account. Well that was the first lie. The rest of the long list of lies came from various departments in the customer service department. I was told they don't transfer from one account to the next so my funds will have to be sent back. I also was told the check bears both my name and my wife name which is why it can't be deposited. The bank manager went as far as telling me to contact the IRS which I did and the very helpful agent informed me that Chase can deposit the check in my account but they just don't want to!!! Chase Bank has put my family through pure hell these last few days with all the lies. Will never recommend this bank to anyone.

On March 12 2016 I personally handed a deposit to a JP Morgan Chase Bank branch manager. I have been working for almost a year to get my deposit back. It took going to Superior Court showing a police record of my deposit's existence for Chase's own lawyers from Dickinson Wright looking for my deposit to find this out in March 2017. I hold JP Chase Bank personally responsible for losing my property and lying to me all this time about it. Any member of state or federal law enforcement agency reading this. I can provide you with everything you need to look into this serious matter.

On April 3, 2017 I deposit a check of $260 in a ATM machine. The money was never deposit and it ate my check and give me a receipt to call customer service so when I contact the claim the department they willing help me to recover my $260. Now! It's May 1, 2017 and they reversed my $260 check claim. I called, "why did my money got taken out" and they say that the check I got from my boss was a bad check but they don't know why. I asked to send me a photocopy of the check. They said, "It will arrive on Wednesday." I called on Thursday saying I never got the photocopy check from the mail and they say they don't have it -_-. I ask for proof or facts on why the check is not valid. They transfer me to someone else saying there no document on the check.

I have been a customer since they were Washington Mutual. I liked them a lot better then. A company that makes some of its money on the old 'gotcha auto-renews' hit me for $47. Chase decided to side with the company "because you disputed the charge AFTER they charged you". Let that sink in for a second. Anyway, I am currently house shopping and need a new car, both of which were going to be done through Chase. Hope that $47 was worth it. Pennywise they say.

I'm a Chase Bank customer more than three years. They say to apply credit card with many ads and offers on web page. So, I have applied for it. When I called them for application status, they said to send residence proof. As I moved recently to a different state, I got a temporary license. I mentioned same thing to them, they said to send it to them in fax. I did. Now they are saying it won't work for them, wait until I get license card to home and fax that again. So, I have to wait until it reaches me. If 30 days period ends for my application, they will reject my application and I asking me to re-apply, again credit check, again 30 days wait period for approval. I requested them to hold my application to update my supporting documents, but they rejected my request. This is so rude, I never face a problem with any other banks. I would like to share my experience to all my friends and colleagues. Worst customer service.

Stay away from this CRIMINALS, CROOKS. When you do a balance transfer for say 15 months, they start charging you interest when their offer expires, even if you still have interest-free time left on your transfer, then they give you some ** about when the offer expired as to why they are charging you interest, so at the end you end up paying more than if you did not do the transfer. They are counting on us not remembering when we did it, so write everything down. And stay away from Chase Bank. In my case I did a balance transfer on 03/13/16 for 15 months and they started charging interest on 10/13/16. That's only 6 months, what happen to the other 9 months?

I went to Chase Bank to cash out a Chase Bank US government debit card provided by the census bureau. The branch office was not familiar with the program and said the information on how the program works is not sent down from their upper levels on how the program works. After they failed on their attempt to cash the card they informed me that one attempt could be tried a day making the card invalid. They rudely blamed me for waiting until the end of the time period to try and cash the card. I ending up standing in the car line outside the bank with a manager to cash the card at an ATM. A complaint to customer support with a request to receive a follow up call was not followed up on. This is not an organization I would recommend.

I went to make a deposit INSIDE the branch and when I arrived at home, I was looking over the receipt and noticed that the teller had 1) Deposited the funds into my personal account when I asked her to deposit it into my business account and 2) failed to deposit an entire 350$ dollars. I called the branch back and asked to speak with the teller and they informed me that she had gone home for the day & having brought the cash in labeled disposable envelopes which she had disposed of for me, I thought that maybe there was a chance that she threw the envelope away with the cash inside of it; the teller was able to recover the envelope with the written cash amount (the amount that was missing) with no cash in it. This was in the middle of the week, and the banker told me that she would have the bank manager call me back.

In February, my landlord contacted me when they had not received the rent check. I immediately contacted CHASE to let them know that the check was stolen and deposited. The representative emailed an affidavit which my landlord and I notarized at a local ATM branch. I was initially told the investigation could take 90-120 days, but then told that because it was a Chase to Chase transaction, it would take 30 days. We are now in May. I have called numerous times and have been escalated to none other than the Escalation Department. Every time they tell me they will send an email to someone and to call back 3-5 business days later. Of course, I call back only to explain the situation again and be transferred to the same Escalation Department that has no updates and can only tell me that it is in process.

I came to Chase located on Grand Ave in Chino, CA with a coupon of $500 bonus, $300 for new checking & $200 for savings. A banker, Brandon helped me set up both accounts. The whole time that he'd opening the account, he did NOT mention anything about direct deposit. He said that I just have to maintain the required balance and after 90 days the bonus will credit in accounts. So I waited, after 90 days I only received bonus on savings, NOT CHECKING.

I decided to open a banking account again after a year because I had such a bad experience with another bank. I thought I would give Chase a try because of all the great things I was hearing about them. I have only had my account for a month maybe less & the fraud prevention team placed a restriction on my account. They froze all of my funds & will not release them back to me. The customer service of Chase Bank employees is non-existent. From the banker to the representatives on the phone none of them are helpful in resolving any of my issues. It has been over a week since they froze my account and are telling me that they closed my account & will send a cashier's check to me by mail in 7 to 10 more business days. This is by far the worst bank & banking experience I have ever have. When considering banks please stay away from Chase.

I received a postcard (several, actually) to get $200 by opening a business account at Chase. I have a personal account there and they don't do anything, positive or negative, so I figured it was as good a spot as any to open my business account. I went into the Carmel Valley branch in CA and found it was surprisingly busy at any given time. Never anyone standing in line, but always people waiting for personal bankers. My banker helped me open my business account and when I inquired about the $200, said it wouldn't be an issue. I said for the initial deposit of new money, I would withdraw from an external account that I had linked to my personal account and then transfer those funds into my business account. A robot would see this as 'NOT' new money, but he assured me that if that happened, he would take care of it.

I forgot my wallet at home, and took a ride with my 16 years old to his game, after his game, we decided to go to Dick's Sporting to pick up some of his football gears and didn't think of any thing as I can transfer the fund into his card and we should have no problem, but that was wrong. Well money was transferred and our purchase was around $580.00, card kept declining, unreal, then we just bought $200 purchase and that went through. Mean time I called the customer service why this card is keep declining. I kid you not, the time me and my son were on the phone for 25 min.

It was a horrible design on the Chase's new website. I am thinking about moving out from Chase because of the website if no one does anything. The old website was 1000 time better than the current one.

I have an outside mailbox, and sometimes my bills are late. I asked Chase to reverse the late fee, and the concurrent interest charge and readjust the bill, which they did. I am at Chase everyday. I have savings and investments, and pay my bill immediately, unless there is a complication. I live across from the bank, and run in traffic to pay the bill. They also have started the practice of charging you fees after the bill is paid. After paying a bill I considered paid in full, I am charged 0.73 cents. I would pay a balance of $73.00, but not 0.73 cents. I asked to have the account closed. I was told I would not get "rewards". Spending thousands of dollars to get a few "rewards". Very predatory. I am in the Chase panel, and this is unconscionable.

As a business owner that deposits large amounts of cash, I was upset to find out that Chase charges its clients for making cash deposits. As a result I spend a considerable amount of time depositing cash thru the ATM's located inside and outside the branches. Today one of the ATM's malfunctioned. There is no way to know how much the machine accepted and no cash was returned. After speaking with 4 different "bankers" it was clear no one cared. But they gave me a 1 800 number to call. Tomorrow I find a new bank.

Two months ago, about $400 was stolen from my checking account from an ATM. I reported the fraud minutes later. I found out later that day that two men were arrested for card copying/withdrawing money in the same bank, same town where my money was taken. I submitted the news story and requested Chase contact the bank where the fraud occurred. They said there was a 'note' to do so.

I'm so called banned for life with absolutely no reason. This bank is a joke. Someone had been trying to steal money from me. You'd think the bank would protect you and help you fix what's going. Wonder if someone is using my name and how would I found out?

Waited in line last Friday to make one $10,000 deposit into my business account. Unfortunately I dealt with a very uninterested, and apathetic teller named "Sarah". Although she could not seem to find my account, she had absolutely no interest in helping me. But to be fair, she excelled at sighing, rolling her eyes, and communicating her irritation with a condescending attitude. Bored by her behavior, I asked her to give me my check back and went to another teller who was quick, friendly and efficient. I then asked to speak with the branch manager. Was informed that Jeff ** out until Monday.

This new website is awful, at best. It is clumsy to navigate, and since I have multiple accounts it is a huge drain of time. I called Chase and was switched from person to person, each claiming to be the "top supervisor" of his department. Furthermore, it was at times difficult to understand them. Additionally, Chase has chosen to place an advertisement for a cab company in the middle of my statement. All I want is to go back to the original site. However, I was told that Chase spent a lot of money on this new design, and that they will not allow customers to use the original one any longer - no matter how inconvenienced they might be. Nice customer service, Chase!!

On Saturday April 8, 2017 I went to Chase Bank ATM Machine to withdraw cash because we were in the process of moving our home that day to a new location and I needed a little bit more money to pay the man and his company for moving my house. Well lo and behold I tried a withdrawal for $300 and it denied the transaction yet took the $300 plus a $3.00 fee for using the ATM so they took $303.00 out my account but the machine DID NOT dispense my cash. So not thinking about anything wrong I initially thought it was just an error so I tried again for $200 and the same exact thing happened. They took $203.00 out my account but DID NOT DISPENSE MY CASH AGAIN.

Chase took over the loan of my house from another bank. In the past I had automatic payment with the original bank I signed the loan with. Chase took over the automatic payment as well without informing me or asking my permission to charge me directly on my bank account. Since I didn't know about the automatic payment, I always set my monthly check on time. 3 or 4 times in 2016 they cashed the check and triggered the automatic payment in the same day. I ended up paying my loan twice. (The extra money were deducted from the remaining capital I need to pay.) When I asked to refund me about 10K Chase initially said yes and then they refused. 10K are a big deal to me and my family so I filed a complaint to the Attorney General and Better Business Bureau. Chase has score F at bbb.org -- now I know why. I'm in the process of refinancing my loan since I don't want to deal with Chase anymore.

Today 04-13-2017 I went into the Chase Bank at 1697 Pitkin Ave on the corner of Rockaway Ave. the Brownsville branch in Brooklyn NY, to withdraw $6600.00. The teller who assisted me by the name of ** told me she wouldn't be able to give me my money because it hadn't cleared but that I can withdraw 3,000 from the a.t.m or $2,700 over the window. I asked her why and she told me that there were a series of quick pays that hadn't cleared but the 2,700 I had in the account previous could be withdrawn or $3,000 at the a.t.m. I withdrew the 3,000 from the a.t.m. and left, a minute later the fraud department calls asking me if I made the withdrawal and an earlier purchase, I tell her yes. I then ask how much money is in my account to withdraw? She states 2,700, we hang up and I go to the branch on ave. L and Rockaway Parkway where I ask the teller how much am I able to withdraw? He states everything all 3,900.

Received a $3200 check as payment for a horse that I sold. Deposited it, was told it was fraudulent, they took the check out of my account and then charged me $24.00 for depositing a fraudulent check. When called they left me on hold for 45 min only to tell me that they couldn't help me. What a horrible bank indeed.

Mistakenly selected an older balance transfer offer online with a higher fee online than what they are currently offering me at a lower rate. When realizing this and calling Chase immediately to correct the mistake the customer service people told me they will not help me adjust to the better offer they made me and I will have to pay them the higher rate. This was a simple mistake because of a poor web page setup by Chase... You can be sure if they made the mistake in data entry and gave me extra money they would take it back.

I took out 2,000 from the ATM inside the branch. When I got home to pay my contractor I was short $560. I called the branch and they said to file a report and gave me an 800 number to call. I called a recorded line and the lady never put a claim in for Me on Friday when I called. Wednesday I decided to call the branch manager and he said there were no notes on my account and had to open a new claim. I called back the 800 number to talk to a supervisor and he said to me that my claimed was declined because I did receive money and they aren't going to credit my account for 2,000. I had to explain for the 3rd time that I'm only looking for the money I was shorted not 2,000.

I had my mortgage with Chase for 6 years. I needed to modify my loan due to an over 200.00 a month increase. After being approved for the modification and told they would tack on the difference to the end of my loan, they sold my mortgage to Carrington "Mortgage". Carrington is not a mortgage company, they are a debt collector. When I started my modification process the woman helping me through the mountain of paperwork told me that if I was not behind on my payments they would not modify my loan. She advised me to skip a payment, so I did. Then 3 months later she advised me to skip another payment. So I did and I was approved.

I have been on the phone with this bank for 4 hours and on both Coasts. I even called the 800 number. All I am trying to do is put my husband's name back on our account. We need this to help us get utility help services. The acct. was opened in CA 18 years ago. 3 years ago we moved to NJ. The only reason we kept the acct. in CA is because my husband's VA disability check is directly deposited in there. If we had to move it to NJ, we have already been told it could take a year. We depend on this deposit to pay our bills. We can't go without this money for 1 month, let alone a year.

Of course the day I went open an account they were so nice. I told the lady I really didn't want overdraft because of the fees and she said if I put money in savings they would take from it for NSF. So based on that SPECIFICALLY I put money in savings. Sure enough my rent payment met with NSF in my checking and I ended up with fees from the apartment complex because of it - way more than overdraft protection. Call the bank and get sent to someone with an accent that you can't understand. Call back and the people at the bank do NOT CARE about what happened! So much for customer service!! So I had money in the bank and they cost me $200 not doing what I was told would be done and I am not supposed to be upset or CARE! They didn't care and were rude!

We have been using Chase bank for several years and have four accounts with them. On Tuesday, 3-28-17 I logged into my accounts and saw that the original account was overdrawn $3900. My wife had been scammed and had deposited a check for that amount from a company then drawn it back out the next day. The overdraft was from that fraudulent check. We went to the bank and explained what happened and told them I would get a check from my 401K and pay it back.

Chase will just Close your account without any reason or notice. Happened to me TODAY. Received a Quick pay for 200, yesterday afternoon, paid out 175 in expenses, woke up the next morning and overnight Chase reversed my quick pay, forcing my account negative, and then told me that I committed fraud. I spent my entire lunch hour on the phone with them. They refused to give me a reason for closing my account and screwing up my finances. The MOST insulting part of this was, I went into my local bank branch in NORTH EVANSTON after work and the banker LIED and told me that the person who send me the quick pay didn't have the money available. I KNOW THAT IS A LIE. It's not even POSSIBLE to issue a quick pay to anyone without the cash being in your account.

I have been a client of Chase Bank for several years I have 3 accounts and 4 direct deposits. Checked my banking this morning being charged 34.00 overdraft fee for 5.43 purchase. I deposit thousands and they are going to charge me 34.00 dollars for 43 cents over 5 dollars. Time for me to move on. No one in that company could justify this for me.

I applied for Auto Loan. They denied me twice in 4 years apart. I am their customer for long time. Their service are REALLY SUCK and **. They made my hard credit inquiry to lose my scores. They said they will help me and they keep on lying. DO NOT APPLY THE AUTO LOAN. They just want to make your credit inquiries worst.

Money was fraudulently withdrawn from my Chase Account. I reported it, closed the account and opened a new one, with new passwords etc. Was told there was now a Fraud Alert on my Account. Called the credit reporting agencies to freeze all my other accounts, etc. Chase set up new "verbal passwords" on my account and told me no activity would be permitted unless I was called and asked for the verbal password, as extra security.

I bank with Chase since 2003. Always could say only very good things about the bank. But one day I stopped by the branch to make a deposit, while I was waiting in line, I checked my account and found one cashed electronic check for 26.09$. I was surprised. That check even wasn't on my last name and was cashed from my account. Same day personal banker was very helpful. My account was closed and opened another. That was 12-02-16. Today is March 20, 2017. I still didn't get my money back. I kept calling to claim department: answer was that it will be credit during 10 business day. I just wondering how long takes to do customers resolution? I just lost the trust of this CHASE bank!

So I wanted to support a friend out of town and instead of wiring money, he chose to give me his account number to deposit money into. I went to my own bank to withdrawal cash so that I wouldn't have any issues with a check hold on his account and the money not being available to him immediately. Upon making it to the teller window at Chase Bank on Briarcliff Rd in Tucker, GA, I was told that since I wasn't a CHASE bank customer, I couldn't deposit cash into the account! Now, not only has this taken three (3) days to clear from my account as a debit purchase (lol), they also charged me a $3 fee!!!

Banked with Chase for many years. Recently had an account closed due to bad check through online transaction. They informed me I would have to come in and open a new account, so following their suggestion I did. So the next day opened a new account with new cards etc, then when I checked online banking for my SS check deposit a few days later could not access. Called the phone number listed. They informed me this account was also closed. In the meantime the SS check was deposited. I checked with SSA, so I checked with bank again where is my money, they said accounts are closed and no check no money. When I supplied them with the trace information from the Feds they all of a sudden found it. Oh yeah then told me check is in the mail, so I asked when it was mailed. They said 7 of March. Now keep in mind my check had been deposited at exactly 11:59 the 2 of march.

I bank with Chase, my employer also banks with Chase. Every pay period they manage to place a hold on my paycheck regardless of the fact that my check comes from their account and they are able to tell if funds are available (in which our company has never had a problem). I call almost every other week to ask to remove the hold and they promptly do and also advised that I will never receive an overdraft fee if they have placed a hold on my check as it is a result of them. Well this week they decide to reorder the way my transactions took place (I check my account every morning). The lower transaction was in place that morning and later in the afternoon I personally made another transaction that shouldn't have taken place until the following day but it didn't. I received a text a 10:38pm that night notifying me that my account was negative.

On Thursday March 9, 2017, I went to ATM at Chase Bank to withdraw money from my debit card. The ATM didn't dispense my money, instead I received a receipt telling me the ATM had malfunctioned, it also said to go into the bank and they would help me. I don't bank at Chase. I have a Brinks prepaid card. I get my paycheck deposited into this card and I always go to this Chase ATM to withdraw my money. I pay 3$ for withdrawing 300$. I went to teller, she said she couldn't help me because I didn't have an account and I would have to go to Brinks. Well I did this. I sent Brinks a copy of the receipt. They told me Chase took my money. It was withdrawn from my account from Chase... I don't have my 300$ that I worked hard for. Where can I go to have someone help me... Can you help me get my money that someone stole from me.

I went into a Chase Bank and signed up for a checking and savings account and a high school account. I told the banker multiple times that I wanted paperless and that I did not want my information shared. I returned home and went online and made my account paperless when I noticed it had not been done. Over the next month, I received no less than 3 letters from Chase, with my full account numbers and account history. I called the personal banker and I asked why this was happening, and she told me "It would then take another 3 months to correct." I then found out that my information was being sold to third parties and that the boxes for "limiting sharing" had not been checked, and it would take "4 to 6 weeks to stop the sharing"!!! I called no less than 6 branches and managers, with no help, and was even asked by one "why I wanted to be paperless and limit my sharing of my info”!

I hired a contractor to reface our kitchen. They took our money and barely did any work. I contacted Chase to get some of our money back. I had to deal with (in my opinion) complete incompetents in Mumbai, India who did not care one bit. They drag the dispute process out for 6 months, demanded I cancel the contract, demanded I send in about 100 pages of information including another bid, every single email, the contract, receipts, etc. We also sent in pictures and an itemized list proving they did not do the work. We gave them everything they asked for and proved our case to the last detail. Chase still ruled in the other companies favor saying the contractor had not promised us a refund!!! We don't think they ever read what we sent in. We had to deal with their dispute dept. in Mumbai, India the entire time. They were entirely incompetent in our opinion. They made a horrible situation even worse.

BEWARE that Chase.com only allows customers to download 3 months of transaction history into accounting software like QuickBooks... You can NEVER go back and pull data from ANY transactions older than 3 months = your ONLY option is to manually enter each transaction based on PDF versions of prior bank statements... I contacted Chase.com's online support and they could NOT help/resolve (this is a long-standing corporate policy). This unacceptable/inexcusable policy makes Chase services for small business owners and accounts completely unworkable. STAY AWAY from Chase!!

I got my auto loan through Chase. I did everything online and all was "ok" until their web system screwed up and tried to pull payment from another account (that I'd never even used before when I'd been making payments on the same account for months). This resulted in a $25 fee from Chase and a $24 fee from my credit union - and it was THEIR mistake (defaulting to the wrong account to pull from).

We have 6 years experience with Chase bank and 4 times we have fraud transactions and only 1 time Chase resolved. This is bank with absolutely don't care about your issue. For example: 3800$ withdrawal from our account by fake check, no signature and during 12 hours we called to Fraud department about that and they open claim and denied because that company be our insurance broker 2 years ago. (We cancelled relationships with them 2 years ago for same reason.) 2 years later, they change name and using information from our check (12 different companies have the same problem with them). Chase security level and customer support absolutely zero.

On January 3, 2017, I made the mistake of placing an order for two free trials of skin care products. In that order, I agreed to the two shipping fees of $5.95 each. Those two charges showed up on my account as two different merchants located in Tennessee. On January 10, 2017, two additional charges showed up on my account to two different merchants located in California. Both of these charges were for right under $100 apiece. When I discovered these charges, I immediately called Chase and the charges were credited back to my account and I was provided a new debit card. Yesterday, on February 28, 2017, I received a message from Chase stating that their decision had been reversed, and the charges would be displayed on my account once again.

Every month, it seems I have to change my password. It seems Chase Online suddenly won't accept a PW that I had. Customer Service walk me thru and verify. I went in to change my pw this morning (I Did Not "forget it"), I put in my correct PW from last month; it: "changed" it. Very sloppy...

I called Chase Fraud Prevention, 1-800-307-3161, on 2/22/17 at 7:18am and I spoke with a Kathleen ** (however you spell her last name). We listed all of the fraudulent transactions we noticed and I had a total of 5 and she had a total of 4. Instead of double-checking with each other to ensure we have the correct fraudulent transactions she refused and continued on about cancelling my debit card and sending a new one.

I don't know if I misunderstand something here, but it I just discovered that the Chase Credit Card Ink is charging me interest for purchases just recently, in the last few days conducted. Here's what happened: (My Ink card billing cycle is mid-month to mid-month) In early January I made a purchase for $1,616.57. In late January the statement came (Closing date 16th). I paid 800 dollars before the due date leaving a balance of $816.57 unpaid. In February as recent as February 15th, one day before the closing date I made some business purchases of around $6,500. I got the February statement and on it I see interest charge of $115.13. What? That can be I thought, $115.13 in interest charges for a residual balance of $816.57!? In the back of the statement on the last page it says under -31 days billing-. Balance subject to interest rate $4,520.14....

Absolutely outrageous behavior by manager Marcela ** (Sepulveda, North Hills, California, branch). After a decade of going every single month to pay my credit cards every first of the month, she refused to waive an eight dollar fee to cash a 1000 check. I guess they do not care if they know you or not, they treat you like a thief, when they are the thieves. We are cancelling our cards with them. Don't bother opening an account with Chase, you are better off with US Bank, who do treat you right when they know your face.

I had a second mortgage on my home with Washington Mutual. Chase took over and assigned a new account number. I tried to refinance and was refused for debt to loan ratio. Checked report to find out Chase reported two second mortgages to the big three for the tune of 90k dollars. I brought it to their attention and they said they had fixed it. Seven months later I was refused again. Two seconds still on credit report. Chase said they had no record of a second, second mortgage. Filled out paper work for them stating I had one loan. They promised it would be fixed. Tried to refinance again and was refused for debt to load ratio again. A second mortgage still on credit reports.

So I have my account set up for no over drafts to go through. Then I started to get over drafts going through on my card, so I called and asked them, "Why are you allowing these charges to go through If I set up my account for this not to go through in the first place." Then they tell, "Oh we can allow charges to go through" if someone tried to charge my account with my checking account number and I can't say I don't want charges to go through. So then a debit charge goes through and I have it set up for no debit charges to go through if there are no funds. So I called and they tell me, "Oh that's only for debit charge of one time. But if you set up recurring debit charge for every month we can let that go through" if they want and I can't stop that. So I said, "What is the point of setting no overdrafts to go through, if you're telling they can do what they want anyway." So they did nothing to help and basically told it was on me, Now I have left Chase. They are horrible.

Chase passes repeat fraudulent credit card charges on from vendor even though timely notified of fraud. Horrendous customer service. Escalation level is even worse. Major competency and integrity issues. Management does not respond. Then sends out bill collectors trying to intimidate. Cannot be trusted.

I have banked with Chase since 2004. In 2014 my daughter opened a high school checking account and in 2016 she converted that to a college checking - due to issues with claims, which has nothing to do with me or my accounts, Chase decided to close my daughter's checking but at the same time also decided to close the savings & my checking account as well because my name was attached to all accounts.

I want people to be on alert with Chase Bank and the reason I say that is as follow: if you write a check and don't have enough money in the account they will post the checks at 11:59pm but you will only be advised by your alert settings after 7:00am. Why they do that because they want to take $34.00 overdraft fee. Because they know you can't go in 60 seconds to the branch to deposit money to cover the overdrawn account. That's why they pick 11:59pm to post all the checks. It's like they do it on purpose to take your money because they know you can't do anything about it. It's wrong and it's not a practice that they should be doing to their customers if they value them in any way. Shame on this big financial institution. This is how they treat their customers no good.

Account cancellation with no explanation. So I had a Chase account in 2014, that I had closed. Then recently I decided to open a new account with them (worst thing I've ever done). Anyways I spoke with a Chase rep and they informed me that I would be able to open an account with them and all I had to do was go to a branch with 25 dollars and they will open the account. And so that's what I did but instead of $25 dollars I deposited $100. So 2 days later I tried to check my balance on my online account and I was told that my access was suspended!

Not Happy with Chase. Chase bank has been deteriorating for a few years. My latest experience is being charged $8.00 for a cashier's check. I have never paid for a cashier's check when I had an account at the bank. Also, Chase had a very good online bill paying application. They totally changed it around with no explanation to one that is so user unfriendly that for the first week or so, I couldn't figure it out. They have me pretty hooked with the bill paying, but about one more negative surprise from them and I will be gone. Anyone thinking of switching to Chase, beware.

Most ridiculous customer service experiences I've ever had. They have ZERO record of my credit card - which I closed FOUR months ago (only to open another Chase account with rewards). How can it appear on my credit report, I can show two years of payment history and an institution of that size cannot find me? I am horrified.

Asking Chase to close IRA and they want to charge closing fee. They can't provide any proof of such fee. I have my paperwork from the time I opened the account and no mention of closing fee. They can't point it out either.

I have had the same problem many people here had. You rely on the information reflected on the Chase website or app and they clear a bunch of stuff in the middle of the night so they can charge overdraft fees. I have been with the same bank over 20 years (through 2 buyouts before becoming Chase) and every year the benefits are less and the fees are more. Disney rewards are not worth dealing with Chase. There are better options.

Chase is the worst!!! My account was compromised and all my funds were wiped out. Someone called the bank and changed my email and password; according to the bank. So, Chase advised me to close the old account and open a new one. They said they would investigate the fraud and credit back my funds. I filed my claim on Monday, January 23rd. I still have not received a cent of my money and it's January 31st. The bank credit my account (old and closed account); not once, twice but three times. NO apologies. No one is willing to help. I have bills and day to day living expenses that I can't meet because the bank's employees are a JOKE!!! It's like speaking to automatic teller; NO ONE CAN FIX the problem. They repeat the same thing over and over. This is unacceptable. Once I get my funds back I will be baking with a credit union.

I deposited a check on Sat night, they told me will be complete by Monday, which I believed. Now is Tuesday morning, I called again. They tell me it will be process by Tuesday night before 7 P.M. Are you ** kidding me? I CAN NOT PAY MY LICENSE PLATE AND MY PERSONAL INSURANCE ON TIME. CHASE ** SUCK. I am going to quit everything with chase. ** garbage Chase.

December 30, 2016 at 7;30 AM, someone sent continuous calls to my cell and home phones while sending constant texts to my phone and email so I was distract and could not review alerts. The criminals transferred $3K from savings to checking and withdrew all the funds from ATMs in New York. I live in Wisconsin. When I went on online to change cell phone numbers, I noticed the fraud at 9AM. I went immediately to the Wisconsin Chase Private Client banker to close the compromised accounts, surrender my debit card and open new accounts.

I had a very good impression about this company but after I experienced of trying to create a card from here. The worst experience ever. The customer service was horrible. Every time I try calling in they had attitude and seem like no one wanted to help. However, finally got to speak to the supervisor who was actually good that tried to help (if it wasn't for her I would not even wanted to give 1 star). Also, she was helpful to talk to different department. However, different department especially credit department was so rude. Therefore imagine if you had a card here and wanted support no one will be willing to help. SUPPORT IS HORRIBLE!!! Don't ever EVER be a client here!

Repeated calls from an overseas call center identifying itself as JP Morgan Chase regularly calls my home phone to report that I have an unpaid debt. Initially made attempts to reach the JP Morgan Chase Fraud Unit but no response despite bank online presence indicating it provides oversight to victims of identity fraud. These callers are particularly sophisticated in their fake pitch. What makes these calls an upsetting experience - no way to contact Chase to investigate if they are aware of '847-426-9203' as a fake phone call center. I have never had Chase account and never would based on inability to reach Chase fraud.

After being charged high interest rates not only purchases but balance transfer amounts, I paid my bill in full to avoid any further interest charges on the due date and Chase Bank charged me another month's interest. Citing that those interest charges were from December even though I was already charged December interest and the entire balance was paid in full which included December interest. I asked them to remove the interest charges and close my account. They wouldn't do it so now I have to pay an additional $77.63 to these scumbags and believe me, if I can get actually get them to close my zero balance accounts (which I'm sure they will attempt to leave them open), I will never do business with Chase Bank again.

I am getting pretty fed up with Chase bank and Chase bank app. I had gone to grocery store early evening Jan 20th. I got an alert after I purchased groceries because I have it set up to notify me when account is lower than 50.00. The alert said 44.06 in account. I went home for the night only to wake up to another notification alert at 8 am "Your account was just overdrawn 132.00 now" -154.00 overdraft? Then Monday I put 100 in my account. Spent five dollars at the gas station. The debit card ran through fine. But yet an hour later another notification: "Your account has been just been overdrawn..." And just now as I'm sitting watching tv another alert! "Your account has just been overdrawn" and now it's saying 164.00.

Not only do I always seem to have an issue with processing my card, after them sending me a new one, I tried going online to pay my bill but seemed to be locked out of my account. Couldn't open the account because I didn't have the new card they sent me. Finally got the card and opened my account only to be presented with a late fee. Being that I was a few hours late for my payment and told them the ONLY reason I could not pay was due to being locked out my account that you could clearly see. I did not have a phone available so could not call regarding the situation. Been a member for 2014, I pay my bill early and the one time I can't pay due to THEIR system error they would not refund the late fee. Real great customer service, definitely will be closing this account.

I have never had to take 3 days off from work to deal with anyone they had. She absolutely has no business speaking with customers. She is the worst person and supplied zero help only a condescending attitude. I have been lied to by your supervisors about sending out the check to repair my home. The hurricane hit 3 plus months ago. I have had to deal with incompetent people in your awful insurance claims Dept. The bad part is I don't have insurance with you or ever would. I still don't have a check after calling day after day and sending doc after doc to that worthless Terry lady. My file says that all doc have been received but Terry says I need more. She wanted to argue with me as to what a contract is, she said "It's a quote." He is far too ignorant to understand what a contract actually is and your company reps and supervisors are a joke. I had to give one star. If I could give less I would.

On 1/07/2017 went to a Chase ATM TO get money to pay a bill. I put my card in and requested $280.00. I'm not a Chase customer so it charged a $3 fee which I already stay away from Chase for that reason. The ATM told me to remove my card so the cash could be dispensed. For some reason the card wouldn't come out; mind you my bank card was just issued so that was not the problem. Then it gave me a piece of paper that said, “WE'RE SORRY BUT WE ARE UNABLE TO DISPENSE CASH.” FIRST thing I thought, dang I gotta go find another machine. Then I thought, I wonder if it debited my acct. There was another ATM There so I checked to see. Sure enough it took the $280 out of my acct. I immediately called the # on the paper only to be told I had to contact my bank. This was the weekend aft 3p.m.

I open a Chase account on Saturday and deposit my check. I was told it would be available today. So I logged in to check the status and it did show the check was deposited and that I had an available balance. So I took my girlfriend for breakfast and when it was time to pay my atm didn't go thru. So I checked my balance and showed I was -100 and the check was on hold. So I called Chase and transfer me to loss prevention and told me that they couldn't verify the check that Bank of America didn't want to verify it. So I had to call HR department and payroll to let them know what was going on. They said they never had a problem before. So now my account is negative and will be on hold for 7 days as I was told by Chase representative.

My husband went into the Hillsboro, Oregon Branch of Chase bank August 8, 2016 and opened a checking account with $500. He had a coupon that offered $300 if you had a direct deposit set up, so he had his social security check set-up for a direct deposit at the same time. In January 2017, we checked to see why the $300 was never deposited. I called the main customer service number, and all they could say was that the coupon was expired. No kidding! I talked to a supervisor, and she told me I had to go to the branch and see why we didn't get it. My husband went into the branch and talked to them, and of course, they knew nothing about it. We have the coupon, and the proof of deposit.

In a recent survey, 56 percent of Americans said they have less than $1,000 in their checking and savings accounts combined, Forbes reports. Nearly a quarter (24.8 percent) have less than $100 to their name. That being said, I think it absolutely horrific that the Chase customer is charged an overdraft fee when in fact a direct deposit has cleared PRIOR to a check being presented. I am aware of the whole vague CHASE "SPIEL" as to why it's okay for Chase charge overdraft fees when the money is available, as follows: West Coast Time is different than East Coast Time - re:CHASE end of day. The order in which items are presented to the Chase Customer's account is not the reflective in real time as to what CHASE Representative says is real time posting. This has happened to me so many times that I can't give an accurate number.

I closed my account with them after I am done with the last payment in Oct 2016. Now they said someone stole my identity and has been opening account in my name. He knows everything about a lot of Chase clients. He must of being one of their employees. Because one manager told me that the guy is from Elgin, IL and I got some calls from Chase rep and it showed on the caller ID Elgin, IL. I honestly cussed the guy and hang up. Anyway, every rep tells you different things. They are something else, stories makers, liars. Never deal with CHASE.

I went to pay my rent. They put it in the wrong account. I called the local branch where I made the deposit. No one answers the phone. I called over 20 times in 2 days and they never answered. Making a trip to the branch was a waste of time. Rob the manager was rude. He said I needed the receipt from the day before and he would reverse the transaction. I drive home and get it. Upon my return Rob refused to reverse the transaction. He was so rude! Running home for the receipt was a 40 minute round trip. He was so rude other employees walked away shaking their heads.

Chase associates are unprofessional and heartless. My father was hospitalized and wanted to combine all his assets before his death and the type of customer service we received from the Flushing Main Street branch and from some department on the phone was the most disgusting type of service we have ever encountered. My mother and Aunt went to the Main street branch to ask for help and they would not help at all or give any advice because they said my father would have to walk out of the hospital and come to the branch himself. Ultimately I was able to help my father in the hospital to transfer his funds for him online but then Chase called and left a message wanting to speak with him.

I've changed my banks twice before because I usually go with local credit unions and needed a more common bank... Worst decision ever was to go with Chase!!! I am very on top of my finances (I'm a finance specialist) and I check my account periodically throughout the day. The first time I got fees from them was 3 at the same time because their system had a glitch!! I called explained what happen, offered screen shots I had taken showing everything was processed and then their system decided to put a transaction thru a second time which over drafted my account almost $200!!!

I am a Chase Bank customer for 6 years. I had to call their customer service today for the first time. While I see my correct contact address online the agent and her supervisor seems to have a different address at their end. They don’t have an alternate option to verify the customer. How can the customer guess the address that they wrongly have on their system? I have to be on call for more than 15 min and they hang up the call and I was really shocked by their response. I will never recommend them for any banking needs. I am also a business account holder with them. I am looking forward to cancel both of my personal and business accounts with Chase.

On Monday 19 2016 I decided to open a checking account with Chase so I can receive direct deposit from my company and won't be charged a fee at a cashier for every check. That Monday I opened an account with Chase with a check of 560$. I was happy cause I could then receive all my companies deposits without worry. The next day a withdraw some money and before that I have ask a Chase employee if it was ok and he said 'Yes. NO worries, but you must keep your account at 1500$' so I won't be charged 12$ fee every month and I accepted, and said to him it was ok. Then on Friday I found out that my account was restricted. I called and customer service puts me on hold for every call 15 - 30 minutes with no solutions.

The manager, Casey, at the Chase Branch on Glade Road in Colleyville is unhelpful, rude, and disrespectful to the customers who enter. She speaks to most individuals as if they are beneath her and lacking in their banking knowledge. She also seems to micromanagers those who report to her in the branch. I do not recommend this branch for business or personal banking.

I have been with Chase bank for over 15 years, and now I am very disappointed and ready to move all my business to a different bank. What is Chase bank thinking or maybe that is the problem they are not thinking. Where are all the tellers? Do they really think people prefer to do business with machines? What happen with the business/customer relationship, where is the customer service? Does Chase bank thinks that filling their branches with ATM machines is a good business? It is horrible!! You cannot explain to a machine how to wire money to another bank? I am sure there is a lot of people that still prefers to speak with a real person. This bank sucks!! I am giving one star because Zero is not an option.

I CLOSED my accounts with Chase. This is the worst bank possibly imaginable!!! So, their system is "rigged" to charge their customers overdraft fees. I was in the process of switching my bank accounts from Chase to WELLS FARGO, who is GREAT by the way. And in the process a check was charged to my Chase account which had next to no funds because all of my funds were transitioned over to my new bank account.