Chase Bank Reviews

Every month, it seems I have to change my password. It seems Chase Online suddenly won't accept a PW that I had. Customer Service walk me thru and verify. I went in to change my pw this morning (I Did Not "forget it"), I put in my correct PW from last month; it: "changed" it. Very sloppy...

I called Chase Fraud Prevention, 1-800-307-3161, on 2/22/17 at 7:18am and I spoke with a Kathleen ** (however you spell her last name). We listed all of the fraudulent transactions we noticed and I had a total of 5 and she had a total of 4. Instead of double-checking with each other to ensure we have the correct fraudulent transactions she refused and continued on about cancelling my debit card and sending a new one.

I don't know if I misunderstand something here, but it I just discovered that the Chase Credit Card Ink is charging me interest for purchases just recently, in the last few days conducted. Here's what happened: (My Ink card billing cycle is mid-month to mid-month) In early January I made a purchase for $1,616.57. In late January the statement came (Closing date 16th). I paid 800 dollars before the due date leaving a balance of $816.57 unpaid. In February as recent as February 15th, one day before the closing date I made some business purchases of around $6,500. I got the February statement and on it I see interest charge of $115.13. What? That can be I thought, $115.13 in interest charges for a residual balance of $816.57!? In the back of the statement on the last page it says under -31 days billing-. Balance subject to interest rate $4,520.14....

Absolutely outrageous behavior by manager Marcela ** (Sepulveda, North Hills, California, branch). After a decade of going every single month to pay my credit cards every first of the month, she refused to waive an eight dollar fee to cash a 1000 check. I guess they do not care if they know you or not, they treat you like a thief, when they are the thieves. We are cancelling our cards with them. Don't bother opening an account with Chase, you are better off with US Bank, who do treat you right when they know your face.

I had a second mortgage on my home with Washington Mutual. Chase took over and assigned a new account number. I tried to refinance and was refused for debt to loan ratio. Checked report to find out Chase reported two second mortgages to the big three for the tune of 90k dollars. I brought it to their attention and they said they had fixed it. Seven months later I was refused again. Two seconds still on credit report. Chase said they had no record of a second, second mortgage. Filled out paper work for them stating I had one loan. They promised it would be fixed. Tried to refinance again and was refused for debt to load ratio again. A second mortgage still on credit reports.

So I have my account set up for no over drafts to go through. Then I started to get over drafts going through on my card, so I called and asked them, "Why are you allowing these charges to go through If I set up my account for this not to go through in the first place." Then they tell, "Oh we can allow charges to go through" if someone tried to charge my account with my checking account number and I can't say I don't want charges to go through. So then a debit charge goes through and I have it set up for no debit charges to go through if there are no funds. So I called and they tell me, "Oh that's only for debit charge of one time. But if you set up recurring debit charge for every month we can let that go through" if they want and I can't stop that. So I said, "What is the point of setting no overdrafts to go through, if you're telling they can do what they want anyway." So they did nothing to help and basically told it was on me, Now I have left Chase. They are horrible.

Chase passes repeat fraudulent credit card charges on from vendor even though timely notified of fraud. Horrendous customer service. Escalation level is even worse. Major competency and integrity issues. Management does not respond. Then sends out bill collectors trying to intimidate. Cannot be trusted.

I have banked with Chase since 2004. In 2014 my daughter opened a high school checking account and in 2016 she converted that to a college checking - due to issues with claims, which has nothing to do with me or my accounts, Chase decided to close my daughter's checking but at the same time also decided to close the savings & my checking account as well because my name was attached to all accounts.

I want people to be on alert with Chase Bank and the reason I say that is as follow: if you write a check and don't have enough money in the account they will post the checks at 11:59pm but you will only be advised by your alert settings after 7:00am. Why they do that because they want to take $34.00 overdraft fee. Because they know you can't go in 60 seconds to the branch to deposit money to cover the overdrawn account. That's why they pick 11:59pm to post all the checks. It's like they do it on purpose to take your money because they know you can't do anything about it. It's wrong and it's not a practice that they should be doing to their customers if they value them in any way. Shame on this big financial institution. This is how they treat their customers no good.

Account cancellation with no explanation. So I had a Chase account in 2014, that I had closed. Then recently I decided to open a new account with them (worst thing I've ever done). Anyways I spoke with a Chase rep and they informed me that I would be able to open an account with them and all I had to do was go to a branch with 25 dollars and they will open the account. And so that's what I did but instead of $25 dollars I deposited $100. So 2 days later I tried to check my balance on my online account and I was told that my access was suspended!

Not Happy with Chase. Chase bank has been deteriorating for a few years. My latest experience is being charged $8.00 for a cashier's check. I have never paid for a cashier's check when I had an account at the bank. Also, Chase had a very good online bill paying application. They totally changed it around with no explanation to one that is so user unfriendly that for the first week or so, I couldn't figure it out. They have me pretty hooked with the bill paying, but about one more negative surprise from them and I will be gone. Anyone thinking of switching to Chase, beware.

Most ridiculous customer service experiences I've ever had. They have ZERO record of my credit card - which I closed FOUR months ago (only to open another Chase account with rewards). How can it appear on my credit report, I can show two years of payment history and an institution of that size cannot find me? I am horrified.

Asking Chase to close IRA and they want to charge closing fee. They can't provide any proof of such fee. I have my paperwork from the time I opened the account and no mention of closing fee. They can't point it out either.

I have had the same problem many people here had. You rely on the information reflected on the Chase website or app and they clear a bunch of stuff in the middle of the night so they can charge overdraft fees. I have been with the same bank over 20 years (through 2 buyouts before becoming Chase) and every year the benefits are less and the fees are more. Disney rewards are not worth dealing with Chase. There are better options.

Chase is the worst!!! My account was compromised and all my funds were wiped out. Someone called the bank and changed my email and password; according to the bank. So, Chase advised me to close the old account and open a new one. They said they would investigate the fraud and credit back my funds. I filed my claim on Monday, January 23rd. I still have not received a cent of my money and it's January 31st. The bank credit my account (old and closed account); not once, twice but three times. NO apologies. No one is willing to help. I have bills and day to day living expenses that I can't meet because the bank's employees are a JOKE!!! It's like speaking to automatic teller; NO ONE CAN FIX the problem. They repeat the same thing over and over. This is unacceptable. Once I get my funds back I will be baking with a credit union.

I deposited a check on Sat night, they told me will be complete by Monday, which I believed. Now is Tuesday morning, I called again. They tell me it will be process by Tuesday night before 7 P.M. Are you ** kidding me? I CAN NOT PAY MY LICENSE PLATE AND MY PERSONAL INSURANCE ON TIME. CHASE ** SUCK. I am going to quit everything with chase. ** garbage Chase.

December 30, 2016 at 7;30 AM, someone sent continuous calls to my cell and home phones while sending constant texts to my phone and email so I was distract and could not review alerts. The criminals transferred $3K from savings to checking and withdrew all the funds from ATMs in New York. I live in Wisconsin. When I went on online to change cell phone numbers, I noticed the fraud at 9AM. I went immediately to the Wisconsin Chase Private Client banker to close the compromised accounts, surrender my debit card and open new accounts.

I had a very good impression about this company but after I experienced of trying to create a card from here. The worst experience ever. The customer service was horrible. Every time I try calling in they had attitude and seem like no one wanted to help. However, finally got to speak to the supervisor who was actually good that tried to help (if it wasn't for her I would not even wanted to give 1 star). Also, she was helpful to talk to different department. However, different department especially credit department was so rude. Therefore imagine if you had a card here and wanted support no one will be willing to help. SUPPORT IS HORRIBLE!!! Don't ever EVER be a client here!

Repeated calls from an overseas call center identifying itself as JP Morgan Chase regularly calls my home phone to report that I have an unpaid debt. Initially made attempts to reach the JP Morgan Chase Fraud Unit but no response despite bank online presence indicating it provides oversight to victims of identity fraud. These callers are particularly sophisticated in their fake pitch. What makes these calls an upsetting experience - no way to contact Chase to investigate if they are aware of '847-426-9203' as a fake phone call center. I have never had Chase account and never would based on inability to reach Chase fraud.

After being charged high interest rates not only purchases but balance transfer amounts, I paid my bill in full to avoid any further interest charges on the due date and Chase Bank charged me another month's interest. Citing that those interest charges were from December even though I was already charged December interest and the entire balance was paid in full which included December interest. I asked them to remove the interest charges and close my account. They wouldn't do it so now I have to pay an additional $77.63 to these scumbags and believe me, if I can get actually get them to close my zero balance accounts (which I'm sure they will attempt to leave them open), I will never do business with Chase Bank again.

I am getting pretty fed up with Chase bank and Chase bank app. I had gone to grocery store early evening Jan 20th. I got an alert after I purchased groceries because I have it set up to notify me when account is lower than 50.00. The alert said 44.06 in account. I went home for the night only to wake up to another notification alert at 8 am "Your account was just overdrawn 132.00 now" -154.00 overdraft? Then Monday I put 100 in my account. Spent five dollars at the gas station. The debit card ran through fine. But yet an hour later another notification: "Your account has been just been overdrawn..." And just now as I'm sitting watching tv another alert! "Your account has just been overdrawn" and now it's saying 164.00.

Not only do I always seem to have an issue with processing my card, after them sending me a new one, I tried going online to pay my bill but seemed to be locked out of my account. Couldn't open the account because I didn't have the new card they sent me. Finally got the card and opened my account only to be presented with a late fee. Being that I was a few hours late for my payment and told them the ONLY reason I could not pay was due to being locked out my account that you could clearly see. I did not have a phone available so could not call regarding the situation. Been a member for 2014, I pay my bill early and the one time I can't pay due to THEIR system error they would not refund the late fee. Real great customer service, definitely will be closing this account.

I have never had to take 3 days off from work to deal with anyone they had. She absolutely has no business speaking with customers. She is the worst person and supplied zero help only a condescending attitude. I have been lied to by your supervisors about sending out the check to repair my home. The hurricane hit 3 plus months ago. I have had to deal with incompetent people in your awful insurance claims Dept. The bad part is I don't have insurance with you or ever would. I still don't have a check after calling day after day and sending doc after doc to that worthless Terry lady. My file says that all doc have been received but Terry says I need more. She wanted to argue with me as to what a contract is, she said "It's a quote." He is far too ignorant to understand what a contract actually is and your company reps and supervisors are a joke. I had to give one star. If I could give less I would.

On 1/07/2017 went to a Chase ATM TO get money to pay a bill. I put my card in and requested $280.00. I'm not a Chase customer so it charged a $3 fee which I already stay away from Chase for that reason. The ATM told me to remove my card so the cash could be dispensed. For some reason the card wouldn't come out; mind you my bank card was just issued so that was not the problem. Then it gave me a piece of paper that said, “WE'RE SORRY BUT WE ARE UNABLE TO DISPENSE CASH.” FIRST thing I thought, dang I gotta go find another machine. Then I thought, I wonder if it debited my acct. There was another ATM There so I checked to see. Sure enough it took the $280 out of my acct. I immediately called the # on the paper only to be told I had to contact my bank. This was the weekend aft 3p.m.

I open a Chase account on Saturday and deposit my check. I was told it would be available today. So I logged in to check the status and it did show the check was deposited and that I had an available balance. So I took my girlfriend for breakfast and when it was time to pay my atm didn't go thru. So I checked my balance and showed I was -100 and the check was on hold. So I called Chase and transfer me to loss prevention and told me that they couldn't verify the check that Bank of America didn't want to verify it. So I had to call HR department and payroll to let them know what was going on. They said they never had a problem before. So now my account is negative and will be on hold for 7 days as I was told by Chase representative.

My husband went into the Hillsboro, Oregon Branch of Chase bank August 8, 2016 and opened a checking account with $500. He had a coupon that offered $300 if you had a direct deposit set up, so he had his social security check set-up for a direct deposit at the same time. In January 2017, we checked to see why the $300 was never deposited. I called the main customer service number, and all they could say was that the coupon was expired. No kidding! I talked to a supervisor, and she told me I had to go to the branch and see why we didn't get it. My husband went into the branch and talked to them, and of course, they knew nothing about it. We have the coupon, and the proof of deposit.

In a recent survey, 56 percent of Americans said they have less than $1,000 in their checking and savings accounts combined, Forbes reports. Nearly a quarter (24.8 percent) have less than $100 to their name. That being said, I think it absolutely horrific that the Chase customer is charged an overdraft fee when in fact a direct deposit has cleared PRIOR to a check being presented. I am aware of the whole vague CHASE "SPIEL" as to why it's okay for Chase charge overdraft fees when the money is available, as follows: West Coast Time is different than East Coast Time - re:CHASE end of day. The order in which items are presented to the Chase Customer's account is not the reflective in real time as to what CHASE Representative says is real time posting. This has happened to me so many times that I can't give an accurate number.

I closed my account with them after I am done with the last payment in Oct 2016. Now they said someone stole my identity and has been opening account in my name. He knows everything about a lot of Chase clients. He must of being one of their employees. Because one manager told me that the guy is from Elgin, IL and I got some calls from Chase rep and it showed on the caller ID Elgin, IL. I honestly cussed the guy and hang up. Anyway, every rep tells you different things. They are something else, stories makers, liars. Never deal with CHASE.

I went to pay my rent. They put it in the wrong account. I called the local branch where I made the deposit. No one answers the phone. I called over 20 times in 2 days and they never answered. Making a trip to the branch was a waste of time. Rob the manager was rude. He said I needed the receipt from the day before and he would reverse the transaction. I drive home and get it. Upon my return Rob refused to reverse the transaction. He was so rude! Running home for the receipt was a 40 minute round trip. He was so rude other employees walked away shaking their heads.

Chase associates are unprofessional and heartless. My father was hospitalized and wanted to combine all his assets before his death and the type of customer service we received from the Flushing Main Street branch and from some department on the phone was the most disgusting type of service we have ever encountered. My mother and Aunt went to the Main street branch to ask for help and they would not help at all or give any advice because they said my father would have to walk out of the hospital and come to the branch himself. Ultimately I was able to help my father in the hospital to transfer his funds for him online but then Chase called and left a message wanting to speak with him.

I've changed my banks twice before because I usually go with local credit unions and needed a more common bank... Worst decision ever was to go with Chase!!! I am very on top of my finances (I'm a finance specialist) and I check my account periodically throughout the day. The first time I got fees from them was 3 at the same time because their system had a glitch!! I called explained what happen, offered screen shots I had taken showing everything was processed and then their system decided to put a transaction thru a second time which over drafted my account almost $200!!!

I am a Chase Bank customer for 6 years. I had to call their customer service today for the first time. While I see my correct contact address online the agent and her supervisor seems to have a different address at their end. They don’t have an alternate option to verify the customer. How can the customer guess the address that they wrongly have on their system? I have to be on call for more than 15 min and they hang up the call and I was really shocked by their response. I will never recommend them for any banking needs. I am also a business account holder with them. I am looking forward to cancel both of my personal and business accounts with Chase.

On Monday 19 2016 I decided to open a checking account with Chase so I can receive direct deposit from my company and won't be charged a fee at a cashier for every check. That Monday I opened an account with Chase with a check of 560$. I was happy cause I could then receive all my companies deposits without worry. The next day a withdraw some money and before that I have ask a Chase employee if it was ok and he said 'Yes. NO worries, but you must keep your account at 1500$' so I won't be charged 12$ fee every month and I accepted, and said to him it was ok. Then on Friday I found out that my account was restricted. I called and customer service puts me on hold for every call 15 - 30 minutes with no solutions.

The manager, Casey, at the Chase Branch on Glade Road in Colleyville is unhelpful, rude, and disrespectful to the customers who enter. She speaks to most individuals as if they are beneath her and lacking in their banking knowledge. She also seems to micromanagers those who report to her in the branch. I do not recommend this branch for business or personal banking.

I have been with Chase bank for over 15 years, and now I am very disappointed and ready to move all my business to a different bank. What is Chase bank thinking or maybe that is the problem they are not thinking. Where are all the tellers? Do they really think people prefer to do business with machines? What happen with the business/customer relationship, where is the customer service? Does Chase bank thinks that filling their branches with ATM machines is a good business? It is horrible!! You cannot explain to a machine how to wire money to another bank? I am sure there is a lot of people that still prefers to speak with a real person. This bank sucks!! I am giving one star because Zero is not an option.

I CLOSED my accounts with Chase. This is the worst bank possibly imaginable!!! So, their system is "rigged" to charge their customers overdraft fees. I was in the process of switching my bank accounts from Chase to WELLS FARGO, who is GREAT by the way. And in the process a check was charged to my Chase account which had next to no funds because all of my funds were transitioned over to my new bank account.

The whole Chase corporation is a facade. Chase is trying to make them stand out above all with their friendly people trying to give excellent customer service. However, when you bank with them or have a loan with them, they really don't make doing business easy. I have an auto loan that I have been paying on for 2 years and when I fall behind a month, they are certainly not there to help you. I asked to extend my loan a month, so I can be current again, but NO they want me to schedule a payment in two weeks, in which I will still be a month behind and late fees will be added again. They are criminals making money off of their customers.

Chase Bank is pretty high on the Greedometer! An $8.00 fee to cash a $200.00 Chase Customer's Check!!! That is the true definition of GREED. 4% fee is higher than the local liquor store. Imagine the Liquor Store having better Service than Chase Bank. Very Sad Statement for Chase Bank. Chase also lost any chance of having me as a FUTURE CUSTOMER!

I applied for a Chase Slate Card in 2016. I was rejected due to the number of hard credit inquiries within the last 2 years. I have a 730 FICO score, open Discover card with low outstanding balance, 11 credit inquiries within the last two years, and middle class income. I do not even have a mortgage. I do have an auto loan outstanding for about $5k. Chase is evil, and I do not trust them. They did not even give me a chance to call the reconsider phone number. I will NEVER apply for a Chase credit card ever again. Such a big evil bank, needs to be shut down IMMEDIATELY.

I ordered a skin serum online to try for $4.99 for a 15 day trial. I ended up being charged $89.99 and $89.95 for a membership fee and product fee. I did not give this company permission to authorize my account for the $89.99 and I also never received the product. I filed a claim through Chase and was denied. The merchant had lied and said I authorized the $89.99 and the product had been shipped. I kept refiling the claim until I was satisfied and still was denied. This merchant not only got away with my money but also kept the product. Chase refuses to look further into it and now I'm out $179.94 for a membership I do not have nor wanted to have and a product I never received. Chase needs to be sued right along with this fraudulent merchant.

Fraudulent Checks and fraudulent withdrawals were deposited and removed from my college students Chase account. The crime was committed by use of a credit/debit card and the criminal also knew the pin #. A total of 6, six checks were deposited all dated 8/12/2016, totaling $4,586.70, ALL written by a "Marilyn Monroe" to someone name K. ** via a Chase ATM machine on September 8, 2016. Then the criminal went on a spending spree on September 9, 2016. The bank alerted us about the transactions via text message when the crook attempted to make a $2,900 withdrawal. At this point we responded with a NO to the message ASAP. The bank was called and I thought it was all taken care of, the college account was closed, END OF STORY!

I went to the drive-thru to make a cash deposit of all of the tips I made throughout the month to pay my rent. As I arrived I realized I seemed to have misplaced my current drivers license but I had a recently expired ID, my student ID and my debit card. The teller explained that she cannot deposit the funds without a current ID because that is their policy. I explained that "I understand you have policies to uphold but I am just trying to make a deposit into my own account and you can see by the photos that I am who I say I am." I asked her to please make an exception. She told me that I would need to go inside to speak with someone.

So, long story short. I was a customer with Chase. I really liked Chase for the most part. Then a really yucky situation arises. I had found a roommate online, well she sent me a check that was fraudulent, now I understand I was in the wrong for not checking first, but I didn't think anything of it. Well fast forward I pay rent, go on with my day, I go to use my debit card and it was declined. I called Chase which was when I found out the check was fake. I spoke with the branch I normally went to and they insured me as long as I paid the balance back within 21 days I will be able to continue banking with Chase.

Before this week I would have given chase 5 stars. I have banked with them for 6 years and overall had a good experience. On 11/30/2016 my Paypal account was hacked and someone made 3 different purchases totalling $1200. Chase sent me an email asking for me to verify if I made the charges or not. I immediately called them to let them know that I had not made them. The lady said "no worries. We will cancel your debit card and send a new one out. The money should be refunded into your account within 72 hours."

Chase put my card on hold for a simple online order that was authorized more than once due to it being back ordered. Reps were little to no help. Spoke to Jennifer and then a Janice or Jandice. I was polite and complied with them understanding they are doing their job. Each time I had the authorized user on the line, they assumed we were fraud. They were bias from the beginning. Never asked for social or date of birth. Wanted the questions they asked 100% accurate.

I had a close friend QuickPay me money $300. When he sent last week he did via email. No problems. Today he sent me funds and pushed to send via text. I received the text. Also had to have a text message with code provided by Chase to open in Safari instead of my app. Which went to my phone. As I followed the procedures there was no money to be accepted. When we both called the bank on a conference call with Chase they stated that my phone number was linked to someone else's account. And that the person that has my number linked to their account has taken the money. With numerous requests to Chase from the sender to retract the money. That it was suppose to go to me. They said they can not. The other person has it. He had told them it is not meant for them. They pretty much said, "That's your problem!" Seriously. So they are allowing fraud. And theft.

When you shop with mortgage, please be carefully with Chase, as it has access to your Chase bank account. They can withdraw so-called application fee anytime without your authorization. You will not be able to stop it. My strong advice. Stay away from them.

Chase is a joke. Despite having to wait 24 hours on regular business days to for mobile deposits, checks do not clear on weekends or holidays. Additionally, they make zero funds available no matter the amount of the deposit. Then when you tell them you need some available to pay your bills that are due, they hold your money in limbo. They will not cancel a check deposit because it is "pending" and additionally, they will not make any funds available because it is "processing" and they cannot see it on their end, EVEN THOUGH YOU TAKE A PICTURE OF THE CHECK IN ORDER TO DEPOSIT IT BY MOBILE CHECK DEPOSIT.

I went to my local Chase Bank to close my account with them. The woman that helped me decided to close my credit card as well. I told her I did not want my credit card to be closed and she said that she would go ahead and let them know it was not to be closed. After a month, I go to use my credit card and it's denied. I call the number on the card and they said it was closed. Long story short, it took me almost 2 hours on the phone speaking with 12 different people from both Chase AND the credit card services in order to get them to reinstate the account! It's no wonder they have such bad reviews. Never again with the bank have my business.

I have had multiple occasions when Chase has shuffled my transactions resulting in my account going negative because I use auto payment services with my credit card. They would not reverse the fees and would not help. This isn't the first time I caught it either their in store employees helped then and saw what I was talking about and didn't blatantly lie and say, "It's just how our system works." On top of this their phone service reps are rude and not helpful. They have little to no available options/power to help customers so there's almost no point in calling. I will be closing my account as soon as possible and taking my business elsewhere.

Made our normal monthly mortgage payment for 11/1/16 which is $1991.17. Problem is Chase electronically transferred $7991.17. I found out at the food store we shop for our weekly groceries on my debit card was denied. Called my bank I wrote the check from, they told me the 2 institutions trusted each other. Went to my local Chase bank. They told me there they could not service an existing mortgage but could surely apply for a new mortgage, what a joke. So the bank manager called someone and put me on the phone inside the branch, told me it would take up to a week to get the money back and they were real sorry, but the account is current.

My Thanksgiving with my family was ruined because a rep misinformed me about the process of a payment being reversed. I called on 11/22 to request a reversal on a payment I made to them due to a emergency. I was assured that they would look into the matter and even put rush on the matter. I went through Thanksgiving without the matter resolved. I called today 11/25 and was told the request was denied because it would make the payment past due which technically the payment would have been past the due date not past due 30 days. If I was told that on 11/22 when I called I could sought of other ways to resolve my emergency, but I relied on Chase to assist me and they failed miserably. I know this not matter because they have their money but it ruined my family's Thanksgiving. I will be seeking out another bank to finance my car. Thanks Chase for nothing!

We attempted to purchase airline tickets. However according to the site the transaction failed. Proceeded to attempt paying for a meal and at checkout my card was declined. Called the credit card company and am advised my account was flagged for charges x 3 from the same biller. However after further review they allowed that same charge to go thru an additional 10 times. Total loss to me within a matter minutes was $2800. What kind of Fraud Protection do they have going on at Chase? Not much of one if you ask me. Proceeded to ask for several supervisors after being told about their convoluted claim process. Finally, got connected to Brian who continued to be non-supportive of my dilemma.

Went online and applied for a refinance on my car. I got approved so I decided to call the number provided. The lady on the phone put me on hold several times. She obviously didn't know what she was doing and sounded like she didn't know what the heck she was talking about. After being on hold FOREVER, she comes back and says I'm not approved for the approval price that they gave me but the price she gave me was $100 over what my regular payments are now. Why waste my ** time? TRAIN your idiots to do a BETTER JOB and STOP SCAMMING PEOPLE to CALL!!!

Gave this company my direct deposit in exchange for a cash bonus but they sent me a photocopy of my direct deposit slip with a single digits changed (I checked it before I sent it of course) saying I didn't get the bonus because I didn't give them the correct information "in time". I must have been a week past the deadline and I'd been calling for weeks. I have no doubt my cash bonus for switching over went into a bankers pocket.

On Monday November 14, 2016, I went to the bank in Milford CT, 1651 Post Rd at 8:35 am just after the branch opened for a simple notary. I let the teller know what I needed. She proceeded to tell the manager or assistant manager that I needed a notary. That manager proceeded to make a phone call and was on the phone for 10 minutes. She hung up and the teller went to tell the manager again that I was waiting. For 5 minutes, no one came out. I left because I had to go to work.

I have never had an issue with this bank until recently - I've literally had them for about 9 yrs and have MULTIPLE accounts. My daughter had a H.S. Checking account linked to my account for the last 4 yrs or so and she was informed AFTER she went to use her card, that her account was CLOSED. We literally just received a new debit card for her, we were just so confused so we called in thinking there was a mistake. We never received overdraft fee's, we keep deposits in the accounts etc. They literally just decided to close the account and FAILED HORRIBLY at any notification.

Chase is not the credit card you want inside your wallet, especially if you are looking for a credit card so you transferring balances. Chase only give you $4,000 limited that's it. I have been with Chase for 15 years, I never a late payment with anyone, Chase gave me more $1,000 in 15 years have credit card with them. If you applying with Chase you are wasting the opportunity with a different company. The best credit card are Citi and Upromise. Now do I have to give Chase a Star?

I am in France and cannot access my money. Since I'm traveling, Chase has decided to freeze my account. I have to wait eight hours on the cold, rainy streets of France until chase is finished upgrading their system to even help me. I am withdrawing all of my money from this disgraceful place once I'm back in the United States.

Chase Bank loan officer Gavin ** instructed my husband and I to withdraw over $50,000 from our annuity fund to cover closing costs in July of 2016. The closing never happened and now we are liable to pay taxes on that large withdrawal. We have discontinued the process with Chase because their last offer to us they increased the closing cost by another $50,000. We believe the loan officer sabotaged the process. He knew he made a huge mistake by instructing us to withdraw the funds so he chose to provide us with the worst service with hopes we would walk away. We were treated so poorly and the lack of communication and responsibility was amazing. As loyal customers to Chase they held our existing mortgage for more than ten years. It's hard to believe this happened. Don't let this happen to you!!

On Oct 19th a payment to Comcast was using a money card from Sprint paying $219.01. On the 27th of Oct Comcast billed my Chase account for the same amount again. When I noticed it, I contacted Chase using the 1-800 number and spoke to Customer Service who informed me as to what to do, to have the credit and fees added back to my account. I faxed the information the first time, with no response and then into the Chase Branch on N. Cobb Hwy to follow up only to the claims office did not have it, so it was faxed from that branch. On Nov 4th, I went into The Chase Branch on Dallas on Dallas Hwy and spoke with Ms. ** who spoke to Ms. ** in the claims department and a credit was then added to my account.

Saturday Oct 29th, 2016, a Chase ATM machine failed to dispense our cash and completely shut down. This happened to my husband as he was going to work. He called the number on the ATM machine (which happened to be a chase ATM machine) and also contacted the claims department. The claims department explained that a credit would be issued to us in approximately 2 hours. Nothing ever came to our account and my husband and I continued to call the claims department until we were issued a emergency credit for that day. The supervisor on the phone also said that even though we are being issued emergency credit, the claims credit will also still hit our account. We received the emergency credit in 15 minutes. We have still not received the money from our claim. It's been a week and a half.

I am a Malaysian Chinese holding a B1/B2 visa in US. I am also an international author with Penguin Random house and a New York Film Academy (NYFA) alumni. After recently producing a film in New York I have plans to incorporate a filming company in US in Jan 2017 to provide jobs in the media industry and globalize the business. I want to do my part in boosting the US economy. I hold a Master's degree in International Business from Australia.

I applied for a Chase credit card and was denied. I received my letter in the mail and I called as the credit score was way off. I called and spoke to a lending rep and he gave me the same score that was on my letter and he said they pull their information from Experian and he provided me with a phone number. I called that number and I was unable to speak to a person so I ordered my credit report online and the credit score again was way off. I called back and spoke to another rep who told me my score which was different from the letter and the first person I spoke to. I stated, "If you are going to deny me that's fine however the information for my denial must be accurate."

Before yesterday, I'd had no major issues with Chase. I recommended them to family, and it was a solid relationship. On 11/1 I signed up for a premier checking account and savings accounts (upgrading from the liquid account). I made a deposit of 500 into checking and 500 into savings. I went to login to my account on 11/2 -- found that there was an issue and it informed me to call the toll free number. So I called in, thinking something was just wrong with logging in or a possible fraudulent login attempts. Well I inputted my debit card and pin number over the phone and it said it was not valid!!!

I been Chase bank costumer for 8 year even went this bank was call Wamu. I always did pay all my credit cards off so I could build my credit history but the last year I did lose my job and I did have to live with my credit. This didn't stop me from always pay my amount due and interested so I didn't lose my credit. Just yesterday I did find out that Chase did close my credit cards with not a reason for do so and let me with just the dead and not with my credit line. When I did call the supervisor they told me that the account was close and they could not open and they couldn't tell me why was the reason for close and the supervisor Ivan ** at Florida customer service call center after the mistreatment told that I could talk to nobody else and the only way to talk to somebody else was at the fax number 1 (847) 787-5509. I did call but the phone didn't work.

I deposited a third party insurance check into my and my mother's account to sell her used car. $200 of the $2400 was made available. The next day my mother's SSI check of about $1900 and retirement check of $400 were direct deposited. I deposited my $500 payroll check. The following day, the check was returned because it was altered/fake. The funds were never made available. Chase returned the check, maintained a 2400 hold, and froze the account for their/our protection.

Chase Manhattan bank cold heart ** values. Long story shorter 1958 Opened a pass book acct when I got my 1st job @ 7 yrs old with county trust bank which was bought by bank of NY. Continued with the Bank of New York through 2 homes and a wife and 3 children which was bought by Chase. Retired living ok doing fine using chase and its services. Well until today 10/27/16 when I was told that my credit card was denied. And my accts will be closed as of 11/20/16. No answers, no questions get lost. The only person that I can talk to is a fax machine and wait for them to get back to me.

On the 17th of October, a relative wrote a rather large check drawn on the Treasury Credit Union. I deposited into my checking account at Chase on the 18th same month along with a minimum amount of money already in my account. On the 19th, the money was taken out of my relative's account and on the 20th it showed up in my account. All good correct, wrong. My account was restricted pending phone verification by the issuer (done). Now I'm told needing verification by the credit union and then I was told chase was unable to get the information from the credit union and the check and whatever other money would not be available for 5 to 7 business days. Did I mention that I am 64, disabled and have no food in the house. Bell, **, manager of the Escalation Dept. could do nothing to help me.

We have been a loyal Chase Bank customer for over 30 years. In 2000 year we filed a New York State amended name certificate to add The Flexite Company name to our Rapid Injection Systems Corp name. We filed this New York State certificate at our local Chase Bank office in Mineola, New York in the year 2000. For 16 years we have been depositing checks from customers with our legal assumed name, "The Flexite Company."

I recently applied for a credit card with Chase, along with a balance transfer. I spoke with two customer service specialists on the phone, both of whom told me different, conflicting, information several times. I told specialist #2 that I was hearing a lot of information that made no sense, he told me to hand the phone to my husband and they would figure it out. When I reminded him that I am the applicant, I am the customer, and he's going to "figure it out" with me, he simply told me I don't understand and terminated the call. I have no idea if my application was completely processed -- and I'm not sure I want to do any business with Chase, if that's how they treat female customers.

I am so incredibly unsatisfied with Chase Bank, after being a customer for 10 years. I sent a QuickPay to a family member's email address, to learn right after that there was fraudulent activity on it and it had been frozen. Chase "cares" about its members, so I thought - no big deal. I called only to be told I was out of luck because I initiated the activity. Yes, I initiated it. However, as the account was frozen due to FRAUD, there should be a workaround to the policy to assist me. The other person even called and received the same answer. If the "accept/decline" option was still available in QuickPay, this wouldn't have happened. There should be a policy for instances like this. I am now in the process of looking for a new bank because I do not want to do business with a company like this.

I wish I can give Chase 0 stars. I'm not the person to complain about things. I'm very laid back and acccepting to most things but this blew my mind. In September someone stole my credit card and went to 7/11 and pulled out $150.00 from the 7/11 atm. The next day when I realized my card was missing I called for fraud, the lady on the phone was very rude. She closed my account and opened a new one. She never refunded that money and she never sent me a new card in the mail... Isn't that kind of common sense to send a card in the mail? I sat down with a banker and told them what happened so filed for fraud again and they refunded the money and sent a new card in the mail. They said that it would take about 3 to 5 business days. She gave me a temp card. Everything was fine.

I had a joint account with my husband as well as a separate personal account. Because my husband did transfers internationally to family members out of our joint account I received a letter stating that our account would be closed and the bank as well as branch mangers and phone service reps refused to provide a reason stating that they don't have to tell me why.

I made a transfer to my sister using Chasequick pay and after 10 days she never received the money. I called to cancel the transaction and after another 10 days I was informed that the reversal failed which meant that I would have to go through the Online Claims department to get my 4732 USD cash back in my account. Do not open an account with Chase because all of these "security" measures are not really protecting customers but placing a burden upon customer deposits which the bank uses to earn interest while I have no access to this cash nor am I earning interest. This is cash being used to earn money or make loans while I am suffering, haven't been able to pay my rent because I cannot access my cash which Chase refuses to return or is delaying. As soon as I get my money back, I am going to withdraw all of my cash and close my account. I demand payment. Do not open an account with Chase.

Suddenly I'm missing $400.00 from my Chase checking account, and nobody can explain where it went. They are incredibly sly and dishonest. They try to confuse you by answering a question you didn't ask, and not answering the question you did ask. But the bottom line is, they don't know where the money is and they are not going to help you find it. It's gone and you can kiss it good-bye. Just put your money in your mattress because it's not safe at the bank.

For years (nearly ten), I had banked with Chase. I switched over to Capital One in July (better interest rates, fewer fees). I switched all of my auto payments over to Capital one, but called Chase *just in case* there was anything I had forgotten, or if any of the switchovers didn't go through correctly (it happens). I was assured that if any charges came in, they would simply be returned, and I would not incur any additional fees -- but that I would have to finalize the account's closure in person in the branch where I opened my account (about an hour's drive from me).

I checked my account and had 2 overdraft fees for $34 each. I opened an acct with a Credit Union and forgot to change the bank acct info on the acct that was on auto pay. I understand the fee for this charge, however the second fee was for a payment made 4 days ago, that had already posted. I was told how Chase has a policy to pay highest transaction first, and checks take priority. I guess it doesn't matter what you pay and when, Chase will determine what clear first. This was a sign for me to move everything over to Credit Union. I will not pay another fee to Chase. This bank care nothing about their customers!!!

I am very disappointed. After being a Chase customer for over 10 years I feel that Chase has treated me like if I was the criminal and done something wrong. About a month ago my 19 yr old autistic was victim of a scam/check fraud. Man approached him by the ATM, begged him to deposit a check and take out $200. My son thought he was doing a good deed. The check was bad and the bank proceeded to close my son's acct and take the $200 out of my acct. I pleaded with the bank to return the money to me, that I was a single mom, my son was a victim of a fraud and to no avail. I just think this is deplorable. To me $200 is a lot to them $200 is not going to break the bank and as a loyal customer I feel that they were not fair in this matter.

For almost 30 years, I have been a customer of Chase Bank and of the bank they absorbed early on. My credit score is 819. The teller (and all the line up to the branch manager) refused to put in my bank account a check drawn on another Chase branch, because it was issued in the name of my wife who is severely disabled. However, I showed a notarized legally valid power of attorney. I have deposited numerous similar checks without any problem using the teller machines which did not function today. This is why I went to the human teller. The manager also refused to cash the check with my power of attorney. This de facto means that Chase dares to disregard the power of attorney prepared and notarized by our lawyer.

With Chase Bank's QUICK PAY service, Chase bank DELIBERATELY delays payments to payees. There is an endless array of delay tactics to prevent money from being transferred from Chase Bank to the payee. Chase Bank's latest ploy is the use of a secondary operation "ClearingXchange" to process their payouts. ClearingXchange has another endless array of "security procedures" of "registering" your computer, creation and verification of passwords, time-sensitive windows, time-sensitive online sessions, etc. I have spent hours and hours attempting to receive money through either Chase Bank and or their secondary operation ClearingXchange. Chase Bank "delays" payouts, all legally, deliberately in order to earn money on the time period they have the money in their control wherein Chase can earn interest.

For two years, I am able to access my account via on-line. Recently I am not able to access my account via on-line. I called Chase. They said it has something to do with protection. I did not make any changes on my computer. I was asked to provide my FULL social security number. When I gave the last 4 digits of my SS #, I was told it has to be the FULL number. They also asked for my debit card number. I requested to speak w/ the manager. No help, he asked for the same thing. I told them I'm not comfortable sharing those information. The manager said that's my right but I just have to go to a branch. Think twice before you get involve with Chase. They can make things very difficult for you.

I have previously walked into the branch to make international transfers with no problems, sent today, received tomorrow. However, online wire transfers are another issue. After 3 weeks of many calls to the loss prevention, card services and supervisor the money is not in the destinatary's account or my account. The supervisor's statement, after being on the phone for 1 hour, was that I had called the incorrect number. I don't think so. I think I am banking with the wrong bank. I have been given an additional 5 days to see if the money appears.

I have banked at Chase for over a decade and feel as though I am regularly treated like a criminal instead of a working wife and mother who pays her bills and never overdrafts her account. I was in the process of buying a house and had written several checks for the expenses involved with that process. Unfortunately, the first contract fell through and I had to restart the process with a different house.

I was standing in line waiting for my turn and a lady ahead of me was wanting to make a transaction. She did not have her picture ID with her but she had written down her driver's license and social security number. She also claimed one of the tellers knew her. They did the transaction. This made me nervous. I don't care if a teller is a best friend with someone. A picture ID should always be used for a transaction. It makes me question about how easy it can be to steal someone else identity. I am seriously thinking about switching to a new bank. If I don't feel protected I don't want any part of it.

Chase has a policy of not opening accounts for wholly owned subsidiaries of overseas companies. You would have thought that that would come to light in the 2 hour account opening process in the branch at Bohemia NY where you state the facts of your ownership and present your ID as a UK citizen. If not then perhaps in the several phone conversations with the charismatic staff at the branch. The funny thing about this total embargo is that the bank has happily been banking our cheques and did not notice this error until 4 weeks had passed and we had informed all our US customers of the new details. The unimpressive manager confirmed our error in trying to work with Chase and felt that we had wasted his time as much as we had wasted his, which is the measure of this man's intelligence and charm.

I bank at the Chase bank in Ocoee, FL. I have been with this bank for 10 years. I liked the bank at first, but I found a new higher regard for the bank about 5 years ago. I was recently separated from my now ex-husband. He had taken all the money out of the account after he left. Bills were due and I had no money for about 2-3 weeks. In sheer desperation, I went to the bank manager and told him what had happened, he told me not to worry about it. The bills would be paid and no late charges would be assessed. He took a chance on me because if I didn't continue banking there it could have been detrimental to the bank. Of course, I knew that I would never, could never do that. The bank received all their money and I was able to stay on my feet. When I walk in the bank, I am always greeted with friendly faces saying hello and speaking to me by name. It is always a pleasure walking into this bank. I highly recommend banking here.

Forget all about calling the automated line for your correct balance, you'll never get it. I am to the point of not wanting to use my debit card. I'll use my funds for credit card and utility payments only. Their reps talk thru both sides of their mouths. A debit is pending so it hasn't been deducted I got told last night. Oh, really? Well, two pending debits are reflected in the balance tonight so that's false info. I don't trust them enough to stay on much longer. If I didn't have Social Security direct deposit to worry about, I'd pull out tomorrow.

I am 90 years old. I am a world war 2 veteran. I hold 2 patents for a hydrogen catalyst that I invented. I have held professional positions. I invested wisely and I am a millionaire. I suffered the past 2 years with mold and bug infestation. When my friends helped me to recover funds, the Chase manager restricted my account. When I tried to withdraw money from my Chase account, the manager refused to give it to me despite my living situation; and this was also during this summer's heat wave. I was treated as though I am senile; although I still have my wits about me. I decided to change banks; and the Chase manager blamed my friends and decided to contact adult protective service.

In March 2016, I received eight check from my former employer reimbursing me for health insurance claims that I had previously paid out of pocket. I deposited these checks using the Chase app. Hours later I was unable to withdraw money from the ATM. I went to a Chase branch where I was passed around to 4 different people. After making a few calls, a woman told me very sternly to call my employer because Chase had proof that I had falsified the checks.

Recently I applied for a business loan with Chase Bank which was a very unpleasant experience. After applying for the loan, an agent out of the Houston office name Charles who was handling my loan never answered my calls, never told me the outcome of the loan and until this day. I haven't heard anything from Mr Charles regarding my loan which I feel was very unprofessional and I really believe I was treated this way because I am **. I mention to him I needed the loan to fix my Semi Truck which was on 9/12/16, the date I applied. Because of him being unprofessional, I was out of work 3 weeks.

Upon awaking this morning, my boyfriend notified me that his online banking had been restricted. There was a number provided to call to resolve the issue. After calling he informed me that there was suspected fraudulent activity because of large amounts of money I had transferred through QuickPay (the only way I was able to access my money since Chase failed to provide me a replacement debit card nearly 3 weeks after requesting one). I called the number after finding out my online account had been suspended as well. The caller told me I needed to bring two forms of ID to a Chase branch to prove my identity.

I was with Chase briefly and also had accounts at another bank. I was a victim of an IRS phone scam that resulted in 11,000 dollars charged against my accounts and credit cards with Chase and my other bank. My second bank had customer service available on weekends; marked the transactions as fraudulent and refunded all transactions through them. And because it may have been due to identity theft set me up with extra account security, helped me fill with the IRS to report the case and walked me through how to monitor my credit and ensure there was no further damage done. When I called Chase I got a women from out of country who was rude, impatient and basically told me to deal with it.

This month, Chase took out duplicate payments from my account. 1 Hour+ and no one would account for the mistake. They passed me off to 4 peeps, quoting line and verse, Chase cliches, but refused to correct the problem. TOO BIG TO FAIL; TOO BIG TO JAIL, TOO GREEDY TO CARE. Are we sick enough of corporations running this country, while running Democracy into the ground? We need to take our collective business to smaller banks. When the corporations see their stock sliding because thinking customers went somewhere else, then they might change their greedy, destructive practices.

These people get 0 stars from me. The sheer incompetence is unbelievable. I wanted to take a disbursement from my account, and the representative (here to remain unnamed) told me it would "be in my account the next day." He assumed I wanted it in a Chase account that had been closed. Instead, I gave him the correct account in which to deposit the money (at another bank) and he assured me it would go through. Then, the next day I contacted him AGAIN to say the money was not in my account. He assured me it would go through the next day! The next day, I get an email notification that there was a problem with the deposit because the idiots tried to PUT IT INTO A CLOSED ACCOUNT! I contacted the rep with whom I had been dealing, and he said now he needed a voided check, which I sent over to him. Again, he said it would be in my account the next day (Monday).

Chase lured me back to their bank by sending me an offer to deposit $300 into my new chase account if I did direct deposit. I went in person and before I set up an account I asked them if there were any outstanding debt (my ex-wife had an account with them and I was a secondary). I was told there was no balances owed and the account was closed correctly. I set up a new account and as soon as direct deposit hit Chase, they pulled $255 out of my account. When I called them regarding this matter I was told they had to speak to the primary, since I was not on the account and would not accept my call. After being transferred to a collections person, she said I was ON the account and if I agreed to enter a payment plan to pay the balance within 90 days she would SEE about returning my money. I think they used that marketing tool as a lure to have me put my money in the account. Never again.

I go to the branch at 43 E Golf Arlington Heights IL. This location has had so many issues especially the last few years. Also last 3 months is for sure painful to go to. Today I went to drive up first time in months actually someone there. The teller a tall ** heavy set guy opened the drawer to put your transaction in since they had all their other drive through closed as usual. So personal goes to business only now. This guy is the second time I have been forced to deal with. After you put your transaction in he REFUSES to open drawer to view what you need. He will only open the drawer after you explain in detail why you decided to go to Chase drive up. Then he knows he has successfully irritated you so he just stands there with a smile basically saying, "Screw you" and saying sorry for that as he repeats himself and irritating you more.

I arrived at Chase on Miami Lakes to update personal information on my account and bring documents. When I arrive there was not a book to sign for service. After waiting for about 15 minutes, one cust serv agent arrive to write on a piece of paper names of people waiting online to be served, even though I clearly stated the person who he wrote as the first person for service was not there when I arrived. His answer was "It's what it is!"

A representative called me sometimes in August and notified me that my account was in negative and if I was going to put any money in the account and I told her (it was a lady who called by the way) "no I will put the money in the next week because that's when I will have some money." So she quickly said, "well you have to make a payment before October or else your account will be closed." I made payments to the account and then when I was going to make my last payment they closed my account 9/13/16 and this month is not October.

Too bad I can't give 0 stars. At the beginning of 2016, my husband and I transferred money to 2 credit cards that we had with Chase because they were offering balance transfer at 0% interest for a year. Since then I have received 3 phone calls (May 2016, July 2016 and yesterday Sept. 2016) asking me the same questions about my equity loan, my workplace, when will I be paying off the CCs. These calls really offended me, I have been with Chase since 1998, never late on payment, overdraft or keep high balance, I have checking, IRA and mortgage with them. The only reason we used the Chase CCs was because of the offer of Balance Transfer. I was told yesterday that she is lowering my limit, which I didn't care because we didn't use even the whole available credit I had.

I've banked with Chase for many years. They've recently closed the branch close to my house. Not a huge deal as I majority of the time use the ATM. An ATM was in a location about five minutes away from my home. That was great, especially since it accepted cash deposits. A couple of months ago there was a notice on the screen which indicated that soon, that particular machine would no longer accept cash deposits. A week and a half ago I approach the ATM and am greeted by a large sign plastered to the machine indicating the machine no longer accepts cash deposits. How convenient Chase! An ATM that doesn't accept cash. So now I have to drive 15 minutes away to simply make a cash deposit.

On Sat. Sept. 10, 2016 I went to my local chase bank to request a new debit card. It was then that I was told that in order to receive my card I would have to present my (expired) driver's permit and not my valid driver's license. I asked to speak with the manager and I was told basically the same. I told her that I've never had this problem before and I'm highly upset. (I didn't have ANY cash on me and I needed to purchase gas.) She exclaimed that this was a recent "update" and I have to use the same I.D when I first signed up with chase, which was years ago in order to receive a replacement card. The representative told me that I can withdraw money from my account using my Driver's license and account number. It felt like this whole thing was a prank, but on the bright side I was able to withdraw my money.

I have been banking with Chase for some years now and had never had an issue with Chase until today 09/13/16. I woke up in the morning with some email from the bank telling me my account is in the negative which didn't really make sense to me. I try calling the bank but they wasn't able to resolve the problem. I usually transfer money from my 2nd account to that one and it does go through immediately. Yesterday 09/12/16 I transfer the money to my 1st account and the money went through. I checked and saw that the money sent had covered all the transaction that I made that day and that was at 9:06p.m. central time. Unfortunately I talk with the Chase agent and she tells that the account was in the negative till today which is very untrue. How could I be able to see the remaining balance in my account and then next day it's all gone? I'm disappointed in Chase and will be looking forward to another bank to make some transaction.

I have been with Chase Bank for many years. I currently have a credit card that I make regular payments on. Back in June my ATM card was stolen and my Chase card payment was returned. I immediately resubmitted my payment that was processed only a few days later. NOW, Chase holds all of my payments for over 10 business days to "ensure" the payment will go through. I, of course, made a fool of myself not knowing this because my balance on their app said I had a zero balance. So I went to grocery store and made a fool of myself when I couldn't pay for my groceries. Unknown to me you have to click this tiny little "i" for info next to your balance and read all this tiny text to find that your available balance is actually zero. Thanks for embarrassing me Chase! Also frustrating is the number of times I was hung up on, when told I was being transferred. I have been on the phone with this so many times.

August 22 I called Chase Bank for inform that I will be traveling around Europe. During my stay in Europe (Berlin) I verified my account and noticed that 16 transaction was made at the same time in NJ, PA when I was using my CC in Europe. No flags or call from the Fraud Department from Chase was performed. When I called the bank for perform the claims and ask for explanation about this fraudulent transaction was allowed 1:20 hours (international call because I was in Europe) at the phone arguing with CS (customer service) reps that doesn't understand that I was asking for explanation not for a solution was made.

I have been a customer for about 20 yrs. The recent change of the Chase online banking page is simply a disaster. It's no user friendly. All my accounts/payees/payments made or pending used to be at my fingertips. Now with this new page, you have to search for things. Payment activities for my Chase credit cards cannot be seen by just browsing through my payees. I have to open the individual account to check payment activities such as last payment or pending payment. Paying my bill or doing any transactions such as quick paying used to be quick, now it's a chore. I am getting fed up. I simply hate using the online banking system. If they don't change it I might just bank elsewhere.

On September 5, 2016 at approximately 11:30 pm I went to withdraw $580 to pay my rent which was due the following day. I went to withdraw that amount and it told me that I could not withdraw that amount as it would exceed my daily amount. This is ridiculous, this is not their money it is my own. So I withdrew $500 and tried $80. No such luck. I then called and asked for a temporary increase. They said first put the money back in and try it again that it would work. I said okay and did just that. Then I got the same message. Chase Bank then proceeded to tell me that I had a withdrawal amount of $1000 and that the withdraw and deposit of $500 counted as that and I could only withdraw $400. They said that my upcoming transaction would not be counted until Wednesday and that I could walk into a bank and withdraw the other amount I needed to equal $580. I just looked it up and it said that PayPal had taken the funds out.

I used the Chase credit card for a business transaction with Western Union ($410), and they charged me a whopping transaction fee of $20.50, on top of the interest rate accumulated from day one. It is a ripped-off. In my belief, a cash transaction is where I took the money out from an ATM, where the cash is in MY HAND, not by doing business with a corporation, a business entity such as Western Union. I've talked to a supervisor/manager named Scott and he is unable to take the fee out of my account. For a 20 dollar with a detrimental review, it's reasonable. So here is the complaint. I paid my balance in full today and never do business with Chase again. Once is too many.

Chase credit card services made errors in setting up my new credit card. The account was not listed on my online bank profile for several months. The startup fees on the card became due, and then late. I never saw this reflected during my online banking. Eventually, my credit monitoring service notified me that I had a "late" account. I called Chase to inquire. They took a while to investigate. They found the account. They claimed data entry problems caused the problem, but even after they corrected the account, the account was not visible. But I made payment over the phone to get it current.

I had a question about our account, and spent one hour being shuffled from person to person on the phone, and still did not get to the right person. I am not sure if this is just incompetence, or a deliberate scheme on their part to avoid dealing with problems.

In March 2016, I erroneously made a double payment to my cell phone carrier. I call them and was informed by the carrier that I needed to call my bank to get the payment stopped. I called on a Saturday to the bank and was assured by the customer service rep that it would take place. On the following Tuesday, I discovered that this had not been done and again informed them of the situation and was told that the payment would be stopped. I made the correct payment to the cell phone carrier. A week later I reviewed my account and found that the cell phone carrier had issued a credit to my account. Again, I called the carrier and told them that this was an error and that a stop payment was only needed and the money needed to be recalled. I was assured that this would take place.

I opened an account with Chase to make it easy for me to transfer money to my landlord who has Chase. First month it worked fine, end of second month I deposit a check and try to transfer money to my LL, does not work. I call them to find out what happen, they take 20 minutes to tell me my account has been closed, that's right they closed my account without a ** NOTIFICATION. I asked them for a reason, his response was, "We don't have to give you a reason," and a customary "Is there anything else I can help you with?" with the attitude, "Can you go cry somewhere else about this? I don't have the time for this." I asked them about my money, their response was, "Yes you will get it back at some point."

I had a business account with them and they just closed for no reason. After almost a month they sent me a cashier's check with the money I had at the account when they closed. I took it to the branch to try and cashed and they told me they cannot cash it because I don't have an account there (how ironic they closed). This place is a fraud. They stole my money.

On April 4, 2016 my vehicle was a total loss at No fault of mine. Unfortunately the individual died that hit my car. I had Gap JP Morgan, Allstate insurance and Loan with Chase. The individual died and had No Insurance, so my uninsured motorists said they pay the value of the car and Gap JP Morgan Pay between 643.00 or 663.00. The balances on the vehicle was over $4,000.00. JP Morgan Gap did not pay the total loss of the vehicle and Chase wants me to pay for a Car, I don't have.

When I opened my Chase checking account, I indicated I did not wish them to pay for charges when funds were not available. Chase took it upon themselves to honor drafts on the account when my account did not have the funds available. Social Security do not directly deposit my check into my account one month, so I did not have funds to cover my automatic drafts. I had made arrangement to make this payment with other payment option. They paid anyway plus added overdraft fees for each, which there were overpayment made. I call customer service and was told they will honor drafts at their discretion. I was pissed, so I sent them an email stating I plan to close my account and stop my direct deposits, which I did.

Chase is a very bad bank to bank with. Some people are OK but then you have some that are not okay. Chase doesn't tell you about their promotions. They don't have anything for old customers. Only new customer's. They hang up on to if they don't know information to what is being asked and they are just there to get a pay check...

Chase QuickPay is not safe. We sold our daughter's car and used QuickPay to send her the money. The site asks you to enter in the recipient's email address and phone #. We sent the money and it pended for the weekend and then debited from my account. My daughter did not receive the money or an email. We contacted Chase and their service was horrible. They said the money had been deposited into a BofA account. Problem was that my daughter has never had a BofA account. Someone had used my daughter's phone # and linked it to their BofA account. This requires a pin to be sent to them at that phone # so it was obvious fraud. We think it may have occurred when her phone had been stolen even though she cancelled it right away.

Hello. My name es Erika. I have an account with Chase. 105.000 thousand Dollar. Since 2 years. I live in Spain. Last week a had a great opportunity to buy a house but I need my USA money. I make money transfer online and was perfect. Next day was cancelled. I have to call several time to special CHASE - CHEAT department... and they make me questions like the date when I open my bank account. It was so long time ago. Of course I cannot remember! They refuse to help me. They were very unfriendly, and not even have intention to help me. They just don't care. Imagine you trust a bank your money and when you need it... nobody is there.

I went into a Chase bank branch in Thornton CO last week Monday to get a checking and savings account for my small business. I made small deposits for three days & one transfer, and then Thursday morning (last week) I had no account. I called and they said they decided to "terminate their relationship with me" and my accounts were closed. No other information was given. The representative told me I would be getting a check mailed to me for my money that I deposited into the accounts. I was fuming mad! I went into the same branch that I opened the accounts at and Sat with a representative who was rude and told me they don't have to tell me anything as to why my account was closed. I told him I was furious with them for this and why are people just given accounts with a smile and a few counter checks to get you started - with no mention of any final approval process form the "Back Office of Chase"?

I live overseas and rely on QuickPay for a critical HOA payment... In following up to a general email to all customers about the new requirements for QuickPay customers, I was reassured weeks ago over the phone that my QuickPay service was not going to be cancelled because I have a Credit Card account. Today I received an email that my QuickPay payment has been cancelled, and I discover that my QuickPay link on my account has disappeared. I am now told through customer service that QuickPay requires a checking account.

I have been to at least 4 different chase banks over the past 2 years requesting a simple change in my trust acct. I presented a letter showing a joint trustee has retired almost 5 years ago. I have made this request over 12 times and nothing has been done. This has caused me problems since I am the sole signature on the acct and it still appears as if it is two of us. Today I got a call that a TEAM is working on this simple problem. It is hard to believe a team needs to work on this simple problem that CHASE has created. I asked the person his name and all he would say is Craig and REFUSED to give his last name. I suggest anyone use any bank other than CHASE. I will never bank with them with any other account.

I just had to go to my local Chase bank to get them to find a nearly $4,000 deposit that went missing. They found that it was deposited into someone else's account. I found out exactly how that happened and it absolutely infuriated me because their way of doing things is so idiotic. I'll explain...

Banked with Chase for 5 years. As a college student worked for the company as a teller part-time. Having an auto-loan, checking and credit account with the bank. That being said, was charged 9 x 34.00 fees within the span of the month totaling over 300.00 (In Fees). Spoke on the phone with a banker then a specialist for near an hour only to be told it's against "Chase Policy" to remove more than 1 fee a year. Keep in mind my background and the fact that I was out of town taking care of my elderly grandparents for several weeks without access to my accounts. Chase didn't care. Chase is waste.

My uncle passed away and I assumed responsibility for the administration of his estate. He had two accounts at JP Morgan Chase, one of which did not have beneficiaries listed. His Will, however, specifically identified who was to receive these funds once the Will was filed. It also specifically identified a person who was not to receive any funds from this account. While awaiting instructions from the Trust attorney on where to file the Will, I went to the local Chase Bank to present documents clarifying my role as executor as well as the content of the Will. They refused to accept the Will, saying it was not necessary. It is unclear if any notes were appended to his now inactive account. However, shortly thereafter, the person who was specifically denied access to funds in the Will was able to go to a Chase branch in her town and withdraw the all of the funds.

CHASE Bank is horrible! They closed my checking and savings account with NO NOTICE on a Friday! There was no fraud, no large cash transactions, no excessive number of transactions; nothing unusual. Went to use my debit card and it was declined. When I called customer service I was told, "We closed your accounts and we are not telling you why." AND I have to call them Monday to ask them to call my branch and release MY money to me. Now my entire family and everyone I know is going to close their accounts. I get it that banks can fire customers for no reason, however, not informing customers in advance is completely unprofessional and unethical. I was a loyal customer for over 15 years with NO bounced checks, no negative balances - NOTHING!!!

Chase quick pay sucks, it takes them a week to transfer money from one account to another. When I call customer service about it they transfer to do three different agents and each one replies a different answer!! I used to like chase because of the quick transfer between accounts, but not any more, leaving them!

I'm disgusted and don't recommend Chase anymore to people! Someone hacked in my online account and was making monthly payments to Capital One for six months. I caught it in July because I saw and double-checked my CO and the charges didn't add up so I called and Chase and they told me this person has been since January and then I'm like WTF!! So then they tell me I can only get 3 months credited back, I'm like the hell I am! I'm getting all of it back somehow. So it's been a month and still fighting to get the other half back!

For over 7 years I have been giving another member of my household my bill, my credit card, payment coupon and the cash to pay my bill monthly since their job is located next to Chase Bank and mine is 1 hour 45 minutes away. I am aware I can make the payment other ways but this is my preferred method. As of March 2016, even though the individual has my payment coupon, the payment and my credit card with a note stating I have given them permission to "pay my bill" (as if there's anyone out there who would make my payment for me), Chase refuses to accept my payment in this manner. Once I pay off my two Chase accounts, I will go with a credit card whose bank allows me to do this, which is many. This is my preferred way and if Chase refuses to accept payment my preferred way, I will switch to another bank.

On 8-9-16, I made a purchase at Dunkin Doughnuts. That evening, the $ was deducted from my account. I checked my account this morning, and they hit me with a $34.00 fee! When they deducted the money, my account was on the positive. They held the transaction until Wednesday, then rededucted it, thus putting me in the negative and causing an od fee. They shuffle paperwork to generate fees.

Ok, this is my first review in here, but its my opinion of the Chase customer service experience. Every time you explain your issue through secured messages for one representative, you get about 2 representatives writing you back. When you explain further your situation, a different representative will write you back, but you have to explain to them the whole situation because the new representative don't know whats going on.

The new Chase Online is (very bad)!!! The new online is hard to read and navigate! I like the old Chase Online. The old Chase Online is much clearer to read! The old Chase Online font were clearer to read! Message to Chase Online. Please give the customers the OPTION to either use the NEW or (OLD) Chase Online.

We were Chase Bank customers for 2 years and they closed our accounts without notice and froze all transactions. My husband called and they informed him that the funds will be mailed after 15 days for over $4000 and in the meantime our bills and mortgage were due. They would not tell us why we were closed and we are suspecting that due to several cash deposits from garage sales were the culprit. We had never overdrawn and had to pay any fees to them and had opened the account as seniors and veterans. We had also paid off an auto loan with them with no problems.

When WaMu was taken over by this filthy bank I overpaid by hundreds of dollars on my properties while in the bank and the funds never showed the overages on those accounts. I called the bank and asked where the extra money went and they told me they went to "fees". My mortgages were not late and I had 5 of them at the time that had been WaMu, I had paid $200 to $300 over on each of my mortgages!! Then my credit card that was fixed for life at 2% when it went to Chase they sent me a statement at 18% I called them and they told me I had been sent a letter offering me to "opt out" of the increase but I never responded so I was stuck with the higher rate. I got furious at them and told them they could not do that so they put me on a recording telling me that they are nice to me but I am not nice to them so I am never allowed to ever call them again.

Let me make this short. Couple weeks ago, a company tried to charge my card and Chase declined and notified me. It was fraud and was issued a new card. Now after receipt of this new card, three sites declined my card. I called Chase and no hold was on my card. From time to time, I make transfers with PayPal to and from my Chase account and was not able to. A casino site declined me as well.

I went to Chase Bank to make a $300 cash deposit into my father's account and was told I couldn't do that. I was told that only the bank account holder can deposit cash (teller and manager said the same thing). I explained to them that my father was disabled and had dementia and could not perform that task. I was told to go to the post office and get a money order for $1. ARE YOU KIDDING ME??!! What kind of bank doesn't take cash deposits? Needless to say I'm very glad my husband and I transferred our accounts elsewhere. I wish I could do the same for my father.

Abysmal. We had money being taken from our account which was not authorized. We asked Chase what to do and we did what they asked and we have documentation to prove it. However, several days later, more money was withdrawn. Since we had done what was asked of us, Chase should have made good on that. We are out $50 and despite proving they were wrong, they got pigheaded and refused to do anything. We had an issue with our Bank of America account with about the same amount of money. I went to the local branch and left 20 minutes later with the money back in our account. Why can't Chase demonstrate a similar level of service? We have accounts with both Chase and BoA and have decided we don't need both. Guess which one is about to lose a customer?

It seems like Chase is in business of cheating small business owners out of money. Their balance consolidation system is rigged to hit accounts with excessive and unfair overdraft fees, and it seems like as many as possible, and even the ones that were previously already debit card authorized. Lousy practices, where they back date debits but post date credits. And when you call them they are the most incompetent phone reps. I don't know why paid them business account fees just to get poor service and let them basically steal from you. Take my advice, don't use those cheaters for your business banking.

I have been with this bank for 30 years, have four accounts and they still don't know me. I am at the bank at least once a day. Think it's time for a more personal experience. I would think by now the experience would be different.

If Chase close your account why does it take two weeks to gave you the remained of your money? Chase don't know anything when you call them. Bull...

I have a nonprofit charity account with Chase. I had had it for about two years when I received a letter stating they were closing the account but with no explanation. I called but was given no reason for their decision. I asked to speak to the person who had signed the letter but of course I was told she was unable to speak to me. I asked to speak to the supervisor who said it was in the contract and that they could close the account without explanation. The account had $6,000+ in it and has never been in the red.

I can't believe all of the similar stories I'm reading here from people who had the same exact thing happen to them. All with Chase. Chase closed their accounts out of the clear blue sky, with no explanation, and they are having problems receiving their funds back from the bank now. This happened to me a few weeks ago, and I'm still just heated about it.

At first my wife had a account where we paid all of our bills out of at Chase actually Washington Mutual at the time and even when they change names I had no problem depositing cash into the account to pay our bills. Then they required an ID to deposit cash into her account. Then they forbid you to make any cash deposit into the account if it is not yours. Then they require you to have identification to deposit money into your own account. Now they are closing all the drive-thrus to make it more inconvenient for the working-class people like myself that is very Busy and don't have time to go inside and wait in line like a lemming. I am tired of this bank and I will be closing all of my accounts with them. Customer service my **. Chase bank has become a horrible bank. They bought out Washington Mutual and turned it into crap. Hello Chase Bank. Make it more convenient for people not inconvenient for people to bank with you. Wake up!!!

I've been trying to create a username and a password to log in to my Chase account. It was impossible. I gave up. I have to hear from a machine way before I get an agent at Customer Service. I have to give my account # and my security code 4 or 5 times just to get my balance. I miss the days when it was easy banking with Chase.

I had two deposit accounts with JP Morgan Chase. A checking and savings. Upon calling to check my account balance on June 22, 2016 I was informed by the telephone representative that after investigation Chase has decided to terminate our banking relationship and has closed all my accounts. When asked why, they explained that they don't have to disclose any additional information in regards to the matter. I explained to them that my direct deposits from my employer were scheduled to hit the account the next day. She advised me that all of my cards have been deactivated and that I would have no access to any of my funds.

I just opened my account with Chase this year. Everything was going fine until about a month ago. I lost my job and I overdrafts on three charges and all three were under 6 dollars on the same day. I ended up paying 120 dollars on 17 dollars worth of charges. I paid them off within a week and brought my account current. On Tuesday they charged off my account for no reason. I called and of course customer service and the recovery department didn't have any answers. They just told me to go inside the bank and open a new checking account. I received my direct deposit on Wednesday and they said it was the only way to receive my money quickly. Then they opened up my charged off account again because it was a mistake.

Chase's online banking allowed to pull funds out of my account from and into another Chase account without my authorization! The first time I called in I was told that they would set up a claim and that I would receive an email regarding the claim. Well I never received the email and the transfer was not stopped. To top that off when I called it in the second time they WOULDN'T reverse the transaction over the phone which not only overdrew my account, but will ultimately lead to me acquiring an overdraft fee. This is the worse and most insecure system from any bank I have ever heard of! DO NOT BANK WITH CHASE!

Me and my significant other opened an account with Chase bank. We thought Chase would be a great bank for us because of convenience. We became victims of someone else sending us a check because we had items for sale. As soon as we deposited the check the gentleman had cancelled the check causing Chase to cancel our bank account. My significant other is on disability and receives SSD and thanks to Chase bank he could not get his disability check to pay our mortgage with another company and ended up with disconnected utilities.

After banking and doing business with Chase for years, I just received a call from a brute named Bridgette who treated me like some welfare case. I was stunned by the cold impersonal tone in which she spoke to me about a couple of late payments. I forgave the long lines and lack of staff in the branches but Chase decided a late payment or 2 was unforgivable. TAKING MY BUSINESS ELSEWHERE!!!

Chase Bank closed my account after a few months of delinquent payments. While I understand that, when I tried to explain the reason for the missed payments was that I had developed a brain tumor and fell behind on several bills before having surgery to remove it. I was with Chase Bank for years until then and had excellent credit. They also didn't care that my credit was ruined by their negative reports and just said there was nothing they could do. They wouldn't reopen my account. Humanity obviously isn't something this bank understands or cares about. I will never do business with Chase again.

I opened an account with Chase last year. Loved all the features, used my account accordingly, minimal times I over spent or charged an NSF. My boyfriend and I deposit US POSTAL MONEY ORDERS on a regular basis. They are donations for our fund, etc. On Friday, June 10th, I deposited 3,265 dollars of Money orders into my account. Majority from 2015-2016, few from 2012-2013. My debit card declined the whole weekend following, I chalked it up to travel. I have to call THEM on Monday only to hear my account is closed and my deposits are being "reviewed".

I had a bank account with Chase for about 3 years. I have been traveling for the last month and having one of my employees deposit petty cash into my personal bank account. She was doing this via the night drop box. Then last week while I was in another country, I found out that Chase closed my account without letting me know. When I called them, I was told that this was because I was receiving money in the night deposit and this was not authorized for my account, and that they had sent me a letter to this effect. When I tried to get this handled, I only got back from them that it was against their policy and that the closing of the account was irreversible, and that if I wanted, I could go back to another Chase Bank and reapply for another account.

At my most recent visit to Chase, I was standing in line and there was one person at the teller counter. There was one teller and I had notice a banker looking at me and trying ignore that fact that I had been there for more than 5 minutes and she did nothing to assist me. I caught her attention, by waving at her, but she would just turn her head and look away every time. I thought that was very rude. Was she just going to pretend that I wasn't there??? Then another person came in with his children and this banker got right up after 15 seconds and came over. Greeted them and ask them if she could help them and offer to assist them personally in her office. She was a few feet from me and did not even acknowledge my existence. I thought myself, "WOW! Did that just happen?"

First issue is with a mortgage, second issue is with a credit card. First issue: My father has a mortgage with Chase and he had two late payments for 2 months. He even tried calling them and asking them if they would refinance or take a smaller payment temporarily, they said no and immediately tried foreclosing on him. He paid the two payments off and they stopped the foreclosure, but then they said he owed $5,000 in attorney fees and to be paid immediately and wouldn't take payments.

I tried to cash a Chase check today that is written on a local branch and made out to me. It's from a closing fee overpayment from a mortgage closing on my condo last week. It's for $130, and even though it was written from a local Chase branch, I was told I needed to pay $8 to cash it if I didn't have a Chase account. That is probably the most immoral, unethical scam to make a few bucks that I've ever seen! Not only will I never open a Chase account, no one I know will either, if I can help it.

Do not use Chase Bank. They do not care about their customers at all. All they care about is making money. If you do not use their credit card for 6 months they will close out your account. They will send you fliers all of the time to fill out applications for their other cards. But, if you use their card, and then pay it off, and then not use it for whatever reason. They close out your account. They do not care if you are a good customer or not. They do not care about you at all. They are rude, and have no respect for you as a person at all. If you do not plan on maxing your card out, and using it every month, then do NOT use them.

We have been with Chase since 2007. We paid off all of our debt and have not used credit cards in a while. We received a notice in the mail stating that they were going to cancel our credit card due to inactivity. The only reason we switched to them in the first place was because they offered us a lower rate. When we called they stated that they could not keep it open, but we could re-apply. I would not ask them for credit if my life depended on it. They are **. DO NOT GET CREDIT WITH THIS COMPANY. THEY ARE HORRIBLE AND RUDE!!! I WOULD GIVE THEM A ZERO BUT THAT IS NOT POSSIBLE.

I would of never thought that a multi billionaire company would condone their own managers to cover up for unlawful activities within the bank, and crucify an innocent bystander. Because of wrong doings that had nothing to do with me my career and bank account are at jeopardy. I was a former employee and customer of Chase bank and I have been accused of false accusations. My account has been restricted and now I can't access my funds. How is it that they have the right to close out my account and not disclose the reasons behind it? When my account has never been over drawn and has always been in good standing. The bank has all these rights to do whatever they please with MY own money, but how is it that as a customer I don't have any? People need to be aware of the illegal activity that is going on around Chase.

I have been banking with Chase for several years. I have recently closed my checking account because the overdraft fees are ridiculous. I have the text alerts that are supposed to tell me when I overdraft, and within the last year I notice if I overdraft for something I won't get an alert until after 11 pm (the cutoff to add money before they overdraft your account) or the next day. So it seems more and more like they are purposely waiting to notify me. I called about this, and I get an answer saying that on "ACH" transactions they cannot notify me until the end of the day. I don't know why that is. I just had to pay $64 in overdraft fees for things that happened overnight. Doesn't make sense. I notice they are also getting rid of bank tellers and the drive up tellers and replacing them with kiosks. I have opened an acct. with Capital One where they have no overdraft fees.

Chase accepted and deposited checks made out to our small business into someone's personal account. There were 11 checks at 11 different times. Chase did not catch any of them during a night audit or any audit which leads me to believe that Chase does not audit entries. When this was brought to their attention, they refused to return the money. The total Chase has allowed their bank/banker to embezzle from us is $47,000+. As mentioned earlier, we are a small business and cannot afford to do business with a bank that does not audit their daily transactions nor desires to take the fiduciary responsibility of correcting their errors. Beware small businesses.

I sent in all proper info to change my bank for auto deposit and it is June 13, 2016. I still have not gotten my checks from Chase. This is the second month they supposedly reissued a check and now it is a supposed double check for two month sent on May 27th, still I have nothing. I am 78 and have 500.00 left to my name!!! Not one dime anywhere else! I use to have Chase as my bank for many many years because the BJ union of New York City uses them. They are terrible and have the worst customer service I have seen in a long time.

I had Chase liquid account where all my direct deposit went and my bank always had money. Few weeks ago, they decided to just close my account with telling what went wrong. This happened right after my boyfriend withdrew money with my permission with my PIN number. This could really damage someone's weeks for while. They said they were going to send me check at the end of the month!!! So what am I suppose to do, starve for 30 days with all my money being in that account? They said they will send me the letter with my check explaining the "reasons", they wouldn't even tell me the reason over the phone?

We have banked with for several years and stuck with them after a lot of mistakes in their part. I then get a letter stating they are ending their relationship with us and if I have questions call. So I call, and what I get is the same thing the letter says no info on what their review involves. They also say if I don't close the account before the deadline my funds will not be available for 2-3 weeks. Thanks Chase for nothing. Stay away from them they are a fraudulent company. They obviously don't care about customers, only what customers out in their accounts.

Hello, I was charge a $75 dollar processing fee and asked for a return. I talked to Jordan a "customer service specialist". She said her policy changed and wasn't able to help me. I asked simple questions on when did this new policy go into effect and didn't have a clue. She said they would give me a call back on Monday for an answer. I like how they know the policy on keeping my money but not much else.

I opened a Chase account almost two months ago and then the nightmare started. I tried to use my brand new card twice only to be denied. It turns out that Chase, despite withdrawing the funds of the check from my father-in-law's bank, Bank of America on April 15th, decided they needed further confirmation of the original check-writer's signature. They never contacted my father-in-law or myself and took it upon themselves to close my account while still putting a hold on the money they withdrew from Bank of America over a month before. After I called Chase four times, Bank of America twice and my father-in-law once, Chase finally VERIFIED my father-in-law's check on May 27. Four days later, they finally decided to mail out a refund money order. It will be here in 7 to 10 days from the first when they mailed it out. This is mailing it from Texas to California. I still don't have my money after almost two months.

I walked into the bank located in 4610 Queens Blvd Sunnyside, NY 11104 to make a deposit and get $50 change. The teller ** was like I'm taking a change from her account. She was mad on me!! She started asking me "from what company? Why you didn't call before you came here?" And she was talking very mean, then she said "I'm not gonna give you $50. I give you just $25!" I told her I don't want anything so I was very upset. I went to the customer service asking closing my account, but I didn't because it was a very nice representative. Her name **. She was more than professional with her big smile all the time, make me change my mind. Please Chase don't hire a this kind of people ** if you want keep your customers! Thank you **. You was very helpful!!

After I reported that a check that was sent to me was more than likely no good, I informed the teller and the acting bank manager of my suspicions, I decided to have the check sent to the loss prevention dept. Somehow the bank thought I was trying to defraud them and restricted my account. Days later I spoke to the manager and explained the problem and I had the proof to confirm my story. He then had me come back on the next business day and he would try to work things out with the main office.

After a week waiting for a hotel transaction to clear I asked them to make sure this will not be an issue with my job direct deposit - they said "oh no, it's ok." They added the money back to my account. Everything was clear and done. I always check my account several times per day. Next day I wake up and my account is left with $84. Spoke to 4 employees including a supervisor. They said "I don't see anything on your account. I cannot give you your money back!!!" My money that I work for. Chase will not return it. And they don't see the missing money. Please everyone be aware of the fraud! This company is doing.

It worked one day and now it doesn't. I called, the call disconnected 3 times. The person with whom I spoke asked me for personal information that had nothing to do with my account. When I finally got her to listen to the problem she became incoherent. I have to find another bank.

I have banked with Chase for over 20 years. Not long ago they switched my debit card to one with a chip. On 5/9 someone, somehow got a hold of card info and withdrew money from my checking account. I immediately contacted Chase and they opened a claim on it. They credited back the amount taken plus the 3 NSF fees until they could investigate and get back with me.

About 2 years ago I was involved in an auto accident, and needed to use my credit cards to pay some of the deductibles and other charges I occurred. I ended up with about $11,000.00 total on my credit cards. So I decided to apply for a zero interest loan for 15 months through Chase with their Slate card. Since I couldn't get a straight answer on the phone as far as the qualifications needed to be approved, I applied online. As I am getting $25000 o $50000 back within 90 days and my credit score is 740 I assumed it was a no-brainer. I make 50k a year, have never been late and own almost 50% of my home. But after applying it came back approved!! But for $2800?? I could go to my own bank for 3 times that but not at zero interest grant you.

I went to the ATM and withdrew $300.00 and turned around and tried to redeposit it in daughter's account and it kept rejecting the money. I looked close at the money and it was counterfeit. I called the after hrs. line and they told me to go into the bank so I sent my daughter in on Monday morning and the manager took the money from her and I called and asked if they were going to give back that money and told me NO they were not responsible for it. I have pictures of the counterfeit money I was given from the ATM.

CHASE banking team on all levels is FRAUD! We banked with Chase for 5 years and only recently they decided to cancel our account without any notification 3, yes 3 separate times, 3 weeks in a row. Always right before our direct deposits were to go into our account. My husband spent days with them direct in one of the branches with Chase employees trying to rectifying the situations. They used the excuse that someone hacked into our account and deposited, yes DEPOSITED checks and that they have never seen anything like this. WE NEVER saw the money or the checks. They say our accounts Savings and Checking are closed, but we still get text messages on our accounts and statements. We are now getting hit with overdraft fees on the accounts.

Chase, having the intelligence, heart, and sense of equity, has credited me with the full amount of my payment to the continued soulless, heartless, and microscopically intelligent Priceline.

When trying to deposit less that 300.00 in cash into the mortgage account, I am denied and told I may be laundering money. The account belongs to my 84 yr old mother who has been with this bank since it was called Great Western... before Chase, before Washington Mutual... back to the late 70's. I feel that should give them enough time to establish that my 84 yr old mom is not laundering money. Previously I tried to deposit cash into her personal account for her birthday... yep... laundering money again.

A big ** you to Chase Bank. 3 years ago I went online to open an account online with Chase when I was in rehab. They said for security they needed me to come in and show my ID which I understand. I told them I was in rehab, I was bedridden and I could not walk and could not come in so to please just close the account. Fast forward 3 years. We went in yesterday to a branch and we open an account and no problems. We have good credit with banks. They open the account. We get all the paperwork and account number. So I try to set up online banking and I ended up having to call Chase fraud dept. again. I understand they need to probably verify me. After 15 minutes the guy comes back and tells me that Chase has decided not to keep the account open but could not tell me why. I called the banker I dealt with yesterday and he calls them.

Chase is manipulating its customers by not updating transactions and the available balance timely, therefore making it look like a customer has funds available in their bank accounts while they actually do not have anything available. I have been a victim of Chase non-sufficient fund fees due to this manipulation. Last night I quick paid someone because my account showed that I had funds available, but this morning my account was negative. I called Chase and a rep stated that, I was overdraft even before I completed the quick payment transaction. Why would the system allow a quick pay if the funds available in the account are not sufficient? Something is not right. This is a fraud. Please investigate.

I have had Chase Bank for 3 years now and honestly it's almost impossible for anything to get done in a timely manner with this place! If you deposit a check on their "amazing" online deposit center they say it only takes 24 hours to clear to your account and no that's not the case at all. Sometimes it takes up to 48 hours for one check to clear! Then when you call to talk to customer care they don't know and they keep transferring you from person to person and still can't give you an answer on what is really going on. I am switching my service. I have had a horrible experience with this place. Horrible mobile app, check depositing and wire transfers.

This establishment is not holding their customer service up to a decent standard... For example during rush hour they only had one teller available to service customers. I ask someone in management if they were able to assist the long line in anyway, and no one was able to come out to help.

$15,000.00 in six months. Once there, is only valid for $200 because it have to be with direct deposit of your paycheck. After all that time, finally they send the statement with the $200 included. I close the account and the $200 is no longer there because I just close the account a couple days before. The manager of the branch at 38-18 Broadway, Astoria, Mr. Moe ** decided that after all this time they invest my money and because I closed a couple days before, I do not have the right for the promotional amount. How petty for a such size bank after using my $19,800.00 for all this period in their investments. Never again.

Today, I contacted JPMorgan Chase regarding an overdraft in my account which caused a domino effect in extensive NSF fees totaling $204. I explained my situation where my account is blocked from making mobile deposits & that I have to funnel deposits through a savings account then make a transfer the next day; in addition there are no Chase locations within over 75 miles of where I live. I also explained that I have no source of income & currently out on disability. I pleaded if as a courtesy they can work with me in reversing some of the fees since this will cause additional financial hardship. The rep said they would only reverse one $34 fee. I spoke to 2 other senior reps not Supervisors or managers & they refused to help me further. I was even denied to speak with a manager in customer service.

I was told by a customer service rep that Chase charges $30 to process a stop payment for a check. I have a Chase Business checking account and have maintained great standing with them since opening the account ~10 years ago. I mailed a check...recipient never received it (and it was confirmed as not processed), and I thought tell my bank. Their answer, "the $30 fee is for a specialist to review this." My jaw hit the ground. Chase tracks everything, secures my cards with chips, and puts other limits on my account (which needlessly hinder my activity), have all the technology in the world and yet, they have to bring in a specialist to stop payment on a check for a customer who receives a dismal .01% interest rate. Baffled.

For 4 years used a Chase and always they try to give the service. 10 days ago they blocked my account. They said that need to verify any deposits and freeze all my money. Every day try to resolve this case, but the agents and Supervisor only said "you need to wait and we cannot to do nothing." After 10 days I called other time and only say me that they decided to cancel the relations with me, but not give a clear explanation. But the big problem was that they cancelled the accounts to my family members and my ex-wife. It's crazy. Only said "this is the decision and you need to wait other 15 days for your money." Never recommended this bank in my life.

I have a Southwest Rapid Rewards Card I use for business. I received an email stating that I would receive 5000 bonus points for each friend I referred. I got a co-worker of mine to sign up for a card. When it came time to get my bonus points Chase states that because of complexities and privacy there is no way to give me the points. They would not give a clear answer on why, just that it is complicated. So essentially, they will let you market the card for them and not honor what they say.

So I have been banking with Chase since they were Washington Mutual - 16 years. I recently moved and there is no Chase in the entire state that I now live in. Trying to close my account has been an utter nightmare. Because I recently moved I cannot close my account for SIX MONTHS because I have too much money (over $1000) in it. Trying to mail myself a check was the next option, to reduce the amount I had in my account. IT WAS 5 DAYS LATE, and then they canceled it the day I got it. They are not a bank, they are more of a black hole of poorly trained, underpaid people ** with your account when they are not even qualified bankers. And then they charge you to undo their own actions. AVOID AT ALL COSTS.

This bank is the most awful, racist and discriminatory bank ever! They closed my accounts for no reason, just because I am an Iranian, and now I have to run to get my money back! I am going to sue this sucks bank!

Yesterday, a teller would not take straight deposit (postal money order) payable to me. I was confused so, I ask to cash it. NO, she offered money in my existing account, only? I deposited it into another account, withdrew same amount, then deposited that cash back to the first account. That was 3 transactions and 10 minutes instead of 1 straight deposit 1 minute (at least she was nice)? But, not usually the case. Prior to this, the bank refused to cash a check drawn on same bank with good funds for me, and I bank there. They refused a deposit into my own account of a check payable to me without ATM card as ID however, no ATM card was linked to the account. Prior to that they refused to transfer funds from one account direct to another. I am on both accounts (and was MEAN). I refused to move, called telephone banking & did the transaction on the phone in front of the teller. I asked her why the phone teller could do it, then left.

I'm on disability. My check goes in every month. For 2 year they allow you to overdraft on their discretion. But 34.00 charge for a 5.00 purchase is so unfair and the most important things you need to pay the day before check comes they return and charge you 34.00. If they know your deposit is coming it should be our discretion on purchases for that 34.00 fee not theirs. Also fees should be less anyway. Cannot believe they can get away with this. I Pay more in fees than anything. There should be a limit per month what they can charge on overdraft. They know if you're disabled you don't have much money. So why take advantage of them?

I opened a high school checking account last year (junior year) for my son. Suddenly in April 2016, Chase started to charge him monthly fee. I called Chase to inquire about the fee, an unqualified employee told me he needs to have direct deposit from work or social security or linked to parent's account. I told her he does not work but his account is linked to mine because that's how I opened it for him.

I deposited a Cashier's Check, from my Wells Fargo Bank Account, to Chase on Saturday. I was advised, by a Chase Supervisor Alex, that the funds would not be available until Tuesday 05/03/2016. I was confused as to how this is the case when a Cashier's Check is easily verifiable by the electronic feed on the bottom aspect of the document. Subsequently, I am finding it a challenge to pay for necessary expenses such as: student loans, kid's tuition fees, car loans, etc.

My wife died Mar. 4, 2016. On April 6, 2016 I brought the death certificate to my local Chase branch. The banker brought up the account on his computer and confirmed that I was the beneficiary. He then opened a money market account in my name to transfer my wife IRA money into. He told me it would take up to 10 days but would most likely be less. I have been back to the branch 3 times now and as of this day, 4/29/2016 I have not received the money. I have been told that the estate dept. is reviewing it. What is there to review? We have a marriage certificate, death certificate and I am the beneficiary. I would never invest money in Chase again!

Chase bank is nothing but a rip off. I had a payday loan. I paid it back. After I paid it Chase bank told me they resubmitted it again so I put stop payment on it. Chase said it came thru the bank again as a ACH payment and Chase paid it 300. I had proof I had paid it. It's a long story so Chase stole 300 dollars from me. I think the people that work for Chase and Chase themselves lie to people and they keep the money. I don't know how they get away with stealing people's money. I can't say how I really feel about them so I will close - don't ever get a Chase account.

Had a check stolen from my mailbox and some idiot just lamely wrote a name over it and tried to cash it. The Chase Bank caught it and NO MONEY WAS LOST BY CHASE. They will not give me my money back and just keep stalling. They even lost the original affidavit I originally submitted, and I had to do it all over again. The worst crooks ever!

Chase is the worst. First my personal accounts were closed with no rhyme or reason. They will not tell you why because they have to be very selected on giving information out of fear of being sued. I was not contacted to verified my charges so my accounts were closed. Now I have their credit card and I'm having issues setting up my account to either see my charges or pay the bill. I was transferred four or five times to solved this. The outcome, go to a branch with two IDs. I'm closing this credit card, I will no longer give this company my business. Unfortunately, I have to give a rate. Pretty much my rate is -10.

Small Business - Forged Check - Claim not honored -- My daughter took one of my business checks, wrote it to herself for $9000 and then proceeded to sign my name and cash it. I filed a claim with the bank and filed a police report with charges being pressed. The bank said because she lived with me and was an employee that I showed lack of care and ARE NOT refunding the money. I do NOT support someone taking something that is not theirs and getting away with it. My small business does over $1M a year in revenue and they could care less!

I went to use my check card and was declined. I called Chase and the rep told me they just received word of fraud occurring on some customer accounts. She told me someone used my card in Tx, when I live in Ca. She closed my card, verified 4 other charges that were not mine & filed a claim. I logged into my acct the next day to ensure no other charges had posted. Spoke to 5 different reps & explained to each what happened. They credited, reversed, credited & reversed the charges. The bank said they viewed the claim & would deny credit. I was being penalized for a thief stealing my card info & using it!?!

My uncle has a business a/c at Chase. He needed to go out of town, so he took me to his bank at 3103 fm 528, friendswood, 77539 and the banker (**) took my driver license for all the necessary information. After couple of days, I needed some change (quarters, dimes) and went to the same location. The teller said I needed my debit card. Since ** was just next to the teller, I told him if I can get some change. To my surprise, he said I can only make deposit and can't get change. That is really sad that I can't even get some change after I got all my personal information and my uncle has business a/c with them. I waited in line for half an hour since three employees were helping one customer cashing check. So, I drove 13 miles and went to wells fargo. They gave me change with a smile, no debit card or no attitude. So, I ask people to think twice while before doing business with Chase.

Seeking a Business mortgage and not a proper response -- When my husband I went into Chase Bank to seek a commercial loan, we were told that Suzette at ** would assist us. We waited for her to call us and never a call, so we called her and she spoke to us but did not seem to know her job. She said she would call us back and never did. So we went into their bank yet again. When we filled out a personal loan this time, no call back. We called them and they were not familiar with our application. UGH! I think that this is not good customer follow up.

This was a horrifying experience for a single mom that is barely making ends meet to go through. First, Chase Bank allowed fraudulent transactions to transpire multiple times without my awareness. Second, told me to go into the branch I originally open account with to open claim for investigation. Then, told me my claim was not done in a timely manner which they filed for me. Lastly, through the late claim I was denied my investigation and refund. Please explain?

I have been with Chase for many years but just in the past few months both over the phone and in the branch I have had a very bad experience. They act like I am not the person on my account. I changed my address over 2 times and they still did not make the update. When walking into the branch on Manor Road to get checks, I waited 30 minutes for them to confirm who I am. After being told "You do know we charge for checks?", now my husband's debit card stopped working and I called in to find out the man over the phone tells me "Just like your husband called you to tell you about the issue you should have him call us" regardless that we have joint accounts they wouldn't help me at all. It feels like something is always a problem when it can be easily solved if they knew how to deal with customers the right way.

2 months ago my 84 year old mother had a bank account closed for no reason by Chase Manhattan bank. I myself just had my credit card account closed by Chase Manhattan. It seems loyalty and performance means absolutely nothing to Chase. I have a credit score of over 800, and I always pay my bills on time. Apparently this happens to a lot of people, this is the most dishonest credit card company I have ever done business with! They do nothing to make things right. The customer service is terrible, and the worst experience I have ever had! DO NOT USE THEM!