Chase Bank Reviews

Worst service - 90% deterioration in customer service since 2019. I am Chase customer for over 20 years. I have multi-million dollar loans and business accounts with this bank. It is over 3 months since we opened our new company Uvilite account with Chase @ 8150 Sunset Blvd Los Angeles, Naleeka is the banker - and account is still not functional. It is continuously under review for different errors that bankers made filling out the information, confusing CFO and SEO of the company, etc. making sure address is not a P.O. which it is not. Next issue is that there are 4 company owners (at 20%+) and only 2 people on the account and it allegedly has to be all shareholders of over 20%! That is a complete lie. In between all these issues it took DAYS and WEEKS to get hold of bankers of that branch and our company is unable to function.

Chase decided to freeze access to my Chase business banking account due to “suspicious activities.” I have been accessing the same account from my home in the USA with a permanent IP address, probably known to Chase security as a regular user. It is not as if I logged into Chase.com from a foreign country or a VPN. I can understand the bank’s security concerns. It may be something I did that the Chase software didn’t like, but if the bank implemented a lock-down, it should allow customers to call in to unfreeze their online access. However, Chase decides to be cheap and blame it on Covid19 not to staff anyone who could unfreeze my account.

At Chase Northbrook IL, they do not know what a letter of credit is. It’s a provincial bank, might as well be in a village in Mongolia... When I needed a letter of credit to be presented overseas on a measly amount of $5,000, all hell broke loose. They needed an “expert” from the big global branch of Park Ridge (yes that’s true) to “guide me” and assist me. He needed the help of another “senior” adviser from the worldly state of Texas to look into it.

I opened an account on the 24 of July and dropped 1000 into it. On the 27th they suspended the account without saying a word. On the 30th I tried to go into the account only to be told I was suspended. So I make a trip to town to ask the banker what's up, and of course he can't tell me a thing. Says I need to call some number. So I call and they say they are fraud but since the account is being closed they can't say anything. I go back in the next day to try and get my money and the banker says they'll send it to me. I've tried numerous times to get in contact to find where my money is but no one can find me in the system. So I guess I'm out a grand.

The branch I go to is very nice and staff is professional but I feel some of the staff could do a better job educating me about finances and how money works. The app has been very convenient although it doesn't always work well for me. The website is very easy to use and has great resources.

I have had nothing but the finest of service, and consideration from Chase. They answer all my needs forthwith, and never ask insidious questions! Every one there is always dedicated to making the client at home, and an important part of the banks existence.

I have had Chase four years now and I love it! They are super easy to use and very low fees. They're also nationwide so I can find a branch anytime I need them on vacation. I will be a customer for a long time!

As a veteran and senior citizen, Chase has gone above and beyond to offer vets services that would normally cost for free. Excellent customer service and they call you by name when you visit a branch. Always available to answer any questions and their response time to respond is extremely fast. They took care of a couple of issues I had immediately and I didn't have to do a thing. They took care of all of it for me.

I have been with them for years. They have always taken good care of me. Anytime I have had an issue they are quick to assist. Their phone support is also great. It is nice to actually talk to Americans.

In July of 2020 I was the victim of identity theft that resulted in fraudulent activity on my personal checking and savings account that I had with Chase Bank in Houston Texas. Upon discovering this I immediately contacted Chase Bank and reported the incident to their fraud department. My accounts were frozen by Chase which was understandable. A couple of days after reporting the incident Chase notified me that my accounts were closed and they had taken about 15,000.00 in funds and frozen them. Four weeks later they still have my money and I can not get the local branch manager to return my calls.

When I got on the call with someone she was very rude. She asked for my name and I gave it to her and then ask me what I needed and I told her. Then she said, "Can you hear me?" and I said yes then she put me on hold and I was waiting and then I got hung up on...

I really like that Chase was one of the first banks in my area that took the pandemic seriously and had strict Covid 19 protocols. As far as my accounts are concerned I have had them for a long time and they are free of fees with some extra perks, so that is great.

Chase Bank tellers are always friendly. The customer service is always on point. When we go into the branches people always greet us and offer us refreshments. The financial advisors always are informative and great at what they do. Whenever there has been a financial issue like fraud Chase Bank has always fixed it before I even knew it was happening. As much as I don't like banks. I do like Chase Bank. I plan to keep a lot of my finances with this bank for a long time.

I love their app and how easy it is to navigate banking through them. I also love how easy it is to put a travel notification on them. They are also very proactive and lets me know if my card is compromised. Wire transfers internationally is extremely easy.

I have always had a good experience with the employees, very helpful and courteous. The banks are always clean and neat. There has never been a mistake with any of my accounts. In the past I have used other big name banks and was never completely satisfied with them.

Serves all my checking, deposit, withdrawal and transfer needs efficiently. I have been with them for years and have never had a problem with them. Extremely satisfied with their professionalism and service.

I have had account for 17 years and every year I am suffering. Many issues; last one is I set up monthly payment for my gardener 2 years ago, now I don't have the gardener any more but still online payment every month pays him. I can't find him on the website to stop the payment. Called 17 times the customer services and each time they telling me but no help; they told me 1. "You have also business account and this needs to be handle with them," I said, "This is a personal account not business" but they transfer me to a department that closed!

Never have had anything but assistance from customer service. I especially appreciated the free notarizing service. They are always very friendly. Online deposits and banking are very convenient and work well during these Covid -19 times.

I have more than 5 years with this bank and the service is great and they always improved it. Better banking online with a lot of branch offices to visit, and the customer service by the phone always answer your question.

Because I’m not rich they treat me like a peasant and hold and freeze my money whenever they want to. I do not recommend Chase and in fact want to say that PayPal and cash app are simply amazing and do the same thing Chase does.

Horrible bank. It’s time for me to switch. I Couldn’t file a dispute because I use my account instead of my debit card. Which is the same thing SMH. I did it before now they saying I can’t. I’m off to a different bank.

Chase is an amazing bank with amazing customer service. They're always able to help and accommodating. I have had a few incidents with card fraud and security. They call me and alert me and text my phone to help me. And left me voicemails to let me know. So I been a customer for 7 yrs and will continue to use them for how good they are.

Mama died 6 years ago, 50k usd was pooled to a Chase acct. after 6 years Chase bank refuses to engage with me and return funds, evil....diabolical...disgusting Bank!!! evil as evil can be even spent 4 hours of my holiday in NY to speak to a Samoan at the Ocukus. No one cares, no one f

I applied online to open my new account. They did my credit check and approved without asking any documents for my address proof or anything else. Now after 2 days when I had more than $2K in my account they blocked my account and held my whole amount for no reason. I called them and I went to the Chase bank in-person as well but the end result was frustration and disappointment. The excuse given by bank was address proof was not verified. I am surprised why did not they ask me to get verify my address proof before approving me without asking any document, in fact my credit score came 30 points down while running credit check. When I brought all documents in-person in Bank they said I can open new account with them however previous account has been blocked and my money will come to my address by check. That is insane. They need to improve this system. Highly unprofessionalism.

For the past 30 years we were with a large Canadian owned US bank chain which exemplified poor service in every respect. They required our physical presence in the bank to send bank wire funds from one bank to another, in general our services from small town banks decades ago far surpassed this chain. Two months ago we opened five family accounts at Chase and once or twice a week I am able to, on-line, wire funds internationally with minimal effort and no charges whatsoever. I have probably spoken with no less than 10 Chase bankers in the past two months and all are exceptional with knowledge, kindness and efficiency. I truly am still amazed that a bank as fine as Chase exists in today's world.

I have banked with Chase for 20 years, always been happy with their service. Fees have gone up recently and I didn’t realize I was being changed fees until I saw them come out of account online. I will continue to bank with them.

I have banked with Chase since 1999. I have their military account which charges no fees for anything, even certified funds drafts. I also have 3 of their credit card products. Customer service is amazing, they have made appointments for me for free notarization and professional financial services. Now that I'm an attorney I'll be opening an IOLTA account with them as well. I will never leave Chase Bank.

It is impossible to do any serious business when banking with Chase! We have had personal checking and saving with them since 2012 and if we were to do any serious business (like paying a contractor), we would be stuck and not able to get to our own funds. Our dilemma is that we moved from California to Alabama, where there are no Chase branches. In order to get to any substantial amounts of money from our checking account, we have to use Zelle to send funds from Chase to our local bank account. This should be an easy enough task to complete, right? Wrong!

Chase provides me with all-in-one banking. There are no fees. I sometimes get wire transfers from other countries and not problems, unlike my previous bank. JP Morgan Chase is where I do investing and everything is on the same online banking page. They also offer free financial advice when investing and this has helped us to put most of our money into various FDIC insured investments. The credit card that I have with them earns me another $2,500 or so per year in cash-back. Great bank

Too much time for basic things. Too many questions from different people. Do not like having to talk to someone who is in a different country. They say something that you can't understand and then get mad at you for not understanding them. Let's get back to US people helping you and stop transferring you all over the globe and having to explain what the problem is many many times???.

I would like people to know how easy this bank has made it to get through this difficult time. I was able to suspend my payments online with no difficulty. They have allowed me to suspend payment through Sept. with no penalty. It has been so helpful to not have to worry about this with everything else going on right now. I have to say I was not expecting the ease with which this was done. I neglected to turn off auto pay and they even returned the money to my acct. I am thankful for the handling of all of this. More than fair.

Open Letter to Chase:

I've only had a loan and credit card with Chase, never any issues. Customer service has been helpful and I feel they could be reached at all hours which works out well for me because I'm located in a different time zone. I like their mobile/online. I can do nearly all my banking thru there without having to call someone. I can see statements, redeem credit card points for rewards, contact customer service thru email, view balances and transactions etc. Can't complain, I wish they would open a branch in Hawaii.

Chase Bank is good just there had a bank where I live. But now they don't. I have to drive far to get to one of their banks. Other than that they are okay. Also they really need to get rid of bank fees when you don't have a lot of money. Fees should only be for account that have $500 or better!

Chase Bank has been great, awesome customers service, no crazy fees, open account from app, bonus when you line up direct deposit for the first time within 60 days, I’m completely satisfied with Chase Bank.

Very easy to use the website. Staff in my local branch Is great. Very helpful and polite. Phone service pretty quick. They do not charge for an attorney trust account. I have 5 accounts. I find it easy to move between the accounts. They let you take more cash out of the ATMs than my other banks and to choose the bills you want. I have been with Chase for about 10 years.

Too corporate, not enough personal service. I used to know all the bank employees by name and they used to care more about the individual. Now, they seem to want you in and out as soon as possible.

I’ve been banking with Chase for 6 years and when I needed help the most they failed me and said there was nothing they could do for me. I had all the proof they needed and including the police report number and talked to 3 different people and all of them said there’s nothing they could do for me. I will never recommend them to anyone. You want to bank with someone that you can trust and be there for you and help you, I recommend Bank of America. The fact that another bank is telling me that what Chase is doing is wrong says a lot!

I have a Chase Business Checking account. I recently added my accountant as a "read-only" user on my account to be able to do bookkeeping each month. As part of the user management process online it asked me if I wanted to add an approval process for any transfers on the account. I assumed it meant me approving before he could transfer anything just as a fail-safe but it meant in general any transfers, including any I initiated would need to be approved by another party. I called the customer service number provided on that same authorized user screen to immediately cancel when I realized and then customer service transferred me to digital banking.

During Covid19 shelter in-place, I’ve sold one of my properties, and decided to open a new account with a bank that’s got a local branch. My old bank is 4 hours away. I’ve transferred/wired in a couple of deposits from my other bank, because how else you are suppose to do during this time... Anyway, Chase accepted the transfer money and then sent me a letter informing me that they will close my account and I’ll need to contact them ASAP... I did that and spend 15 minutes answering all kind of person info, and was abruptly told they have to close my account and I am to expect a check in mail with my balance in 5-7 days. I was shocked because I have near 800 credit score and great financial standings for the past 30 years... But I was really offended by Chase being so invasive and cryptic for unknown reason to close my accounts... So I was fine with their decision...

Bought out my lease, Chase only accepts paper checks, no electronic transfer. Five days after receiving check via snail mail, chase has still not processed the payment. This means that the title for my car, even though paid off in full is not expected to be delivered to me, again using snail mail, for at least another 5 to 7 business days.

I have had Chase Checking for 10 years at least... I open a savings account Approx. early June 2020 - which Chase bank accepted at 1st $18,000 & mid -june - was approx. $15,000... Chase close my checking due to UNKNOWN 3rd party checking deposit & Keep half of My Chase SAVINGS Account due to none accept unknown chase checking and will not give back my Chase Savings Account money (approx. $7,5xx.00).

I have had a 100% payment history for years. I had a credit limit of $4000 with Chase Bank. I paid off my account in full over $3000 and they repaid my loyalty by reducing my credit limit from $4000 to $500!!!! I have a credit score of 762!!! WTF!!! This bank is absolutely not worth doing ANY business with. I will never again!!!!

My business received a loan from Small Business Administration and they direct deposited into one of my Chase accounts. Chase has a block on this account and all my accounts preventing us from using the funds or even funds in accounts prior to loan deposit. So as many of us go through the struggles we face Chase is screwing with our money (NOT THEIRS ). 6 representatives from bankers to managers and a week later and still no resolve. Spoke with SBA and they don’t understand why the hold. Don’t know who made chase a god. I only know one true GOD and his name isn’t JP Morgan.

So I opened a checking account with Chase last Thursday. I received a wire deposit the following Tuesday but I’m unable to send money deposit money or anything else with the account. Next day I go up to the bank and they give me a 1800 number to call and the representative tells me that the account is not ending closure and that I would need to go back up to the bank to verify myself. Not informing me that amid the virus, you have to schedule a meeting online.

99% of call handled by automated system...if you lucky to get someone on the other line...she will transfer your call to a deadline..bogus fees, nobody to complain to....if you wanna damage your credit score and pay 25% or more interest go for Chase

Was considering refinancing my mortgage since interest rate was at all time lows. I decided to apply with Chase Bank for a refinance loan since, I was already a Customer for over 10 years. Got connected with the office in Phoenix Arizona. Now with a credit score of over 800 from all 3 credit bureau. I expedited all requirements but was continuously being challenge to meet other requirements. I thought something did not smell right. I keep asking, "When were these rules changed?" The person I spoke with said, "The changes were just made like just now." I asked if I could see the documentation with the changes and was told they are for internal use only and could not be shared..So I asked 'does this have something to with my race.' This person minimize me and left me feeling so deflated and, went off saying I was pulling the race card and told me that I basically have no rights and that my application was denied.

My elderly parents wanted to open an account, I went twice before to find out what was needed. They didn’t open the account and they didn’t give me the right information on what I need to bring. This is after I had told them of my parents age and my dad is bedridden. I went another bank and was treated with dignity and managed to open a bank account with no problems. Also the option of opening a bank account online and earning 200$ as they advertised didn’t work. It failed to process three applications. When I went in the bank they were incredibly uncooperative and didn’t want to help me to figure out the issue which is when I decided not to open a account with them. Pathetic terrible service.

So I just opened a Chase account 3 weeks ago. Put money on it the next day. When my direct deposit hit yesterday, it's showing pending until today. I went to the bank to withdraw money because I haven't received my pin number for my debit and they were asking me for my business license. First off, I opened a personal checking account and why am I being asked to provide business license? I can't even use my own money that I worked hard for because they're insisting I show proof of my business. This is **.

Don't bank with Chase! HORRIBLE CUSTOMER SERVICE! These soup minded marsupials lost 13 grand of my client's money! Hung up on us 2 times during the process! Absolutely TRASH! Smart assed representatives, don't care one lick about the customer! Can't get a supervisor on the call?! You have 13 grand of my client's money nowhere to be found!!!!

So I opened a checking and a savings account with Chase on June 8th, 2020. I had been let go from my job and had taken the whole of my 403b retirement account with me - thousands of dollars. I deposited it into the savings. I deposited 2 other checks into new check account, equaling about 2k. This was a Thursday. On Sunday, I set up the app, password and all that wanting to see if checks had posted and all is good. Immediately it says my account is suspended. WTF? I wait till Monday morn and call branch/personal banker who set up my account. He looks into it and can not find out reason why, but says that yes indeed the account has been closed. Great, I go to bank to cash out - they give me the money for the 2k, but say they can’t cash the larger check yet, as they need to wait on verification. Ok seems reasonable, I wait. And wait. And wait.

I had problem with Zelle, called Chase customer service. 1st representative said she will need to transfer me to online department; waited for 10 minutes, a guy answer. As soon as I told him I had problem with Zelle, instead of asking what the problem was, he just transfer me AGAIN... I waited for over an hour only to find out that he had transferred me fraud department. Of course they can't help me there, so now I am being transferred again... Another 30 minutes in and I am still waiting. I have been a loyal Chase customer for almost 20 years because of their known good customer services. Last year, I canceled all my credit cards with Chase because of their rude representative, this time I think I will be closing both my checking and savings account and leave for good.

Chase you invest trade between 9:30am to 4:00pm but still proceeded to sell my stock after I cancelled a sell order prior to trading hour. I noticed my stock gone and a large amount of funds in my account which was obviously an error so I called to have this rectified. They adjusted the amount of money but left my stock sold although I specifically told them I didn't want to sell my stock.

I no longer bank with Chase bank and have not for 5 years. Somehow my old checking account number still remained in the IDES site so my benefits went to this closed account, Chase charges off a old balance of $10 and then send the check balance to a old address. I had to get a stop payment form notarized, return it to the bank and the check will be reissued. I decided to follow up just to verify so I go into the bank and now being told the check is on an 30 day hold? Why? No one in the last 2 day can explain this to me all the way to the executive corporate office. Why is a check issues from the state of Illinois funds cashed them deposited into your banking facility, then reissue FROM your banking facility places on hold????

Putting this out there to see if anyone else has experienced the same problem with Chase. My primary checking account is with another bank. Chase is a secondary checking account I have from which automated payments go to pay my Chase credit cards. I have my employer divert 10% of my paychecks to the Chase checking account automatically every two weeks. Why is it that direct deposits are credited sometimes 1 or 2 days before payday by my primary bank and it takes Chase 2 to 3 days after payday to show deposits?

I have been a Chase commercial and personal banking customer for approx 40 years + in the Woodbury NY Branch. I have always been treated with professional respect and courtesy and in particular the current team and manager (Ramen **) have been extra considerate during the Pandemic crisis. The team is personal and caring. They have always advised me to the best route to follow in with my banking options, always considering what is the best priority for me and my business. I appreciate Chase's dedication to my banking needs and community here in Woodbury NY.

Where do I begin?! Chase is the worst bank to ever bank with! They are forcing me to show proof of business in order for them to unrestrict my account. Is this even legal?!! I am highly disappointed! Please please AVOID Chase Bank!!!!

Deposited money on hold for no reason, they can not tell why, for how long, they claim they can have money on hold for a month and more if needed, when asked to prove, it took 30 min for 2 bankers to locate the printed paper which says they can legally hold money for 7 days....Calling customer service for the last 3 hours, they start conversation and drop the calls....I am taking my business somewhere else. This is worst customer service I have ever experienced.

I have held a Chase account for over 20 years. Today I will close it. The employees at 7675 Sawmill Rd Dublin Ohio were overtly rude and disgusting to an elderly customer in front of me. I had to intervene due to the lady starting to cry. The branch manager was not accommodating and told the lady Chase does not need here she needs Chase. Taking my banking needs to Huntington.

In April of 2020, I had a fraudulent charge made on my account. I contacted Chase immediately and canceled the Card and had new Cards issued with a new account number. They removed the charge and said they would investigate. I have now received notice that their Fraud department has finished their investigation and that I am responsible for the Charge because I benefited from it? They declined to tell me how I benefited from a purchase that I did not make at a store I have never been in, in a City I haven't been to in over a decade that is 200 miles from where I live. I have been robbed of $107.17 and have no recourse. I will never do business with Chase again, their Customer service is rude and insinuated that I was lying. They say their Card has a chip and they have safeguards in place to prevent this, BUT BE AWARE, THEY DON'T WORK!

I tried to add a phone, and accessories to my existing Verizon account, however, my debit card won't go through. I have thousands of dollars in the account, but couldn't make a $200.00 purchase. I spent two days, several phone #'s, and two locations trying to make this payment. It would not go through on day one, but day 2 it did, which cost me more money. I tried several times to file a complaint directly with the bank, yet I am told I could only file a complaint on Twitter. I had to air my dirty laundry on Twitter, and still nothing from my bank. I was also told by one member of fraud support that it was not Chase bank fault, it was Visa. I want to close my account, but the branches are not open. What can I do?

Chase is the absolute worst bank to bank with. As a customer you are not allowed to know all the devious things they are doing to you and your account and your money. The only way you find out is by accident. They try everything they can to destroy your life without a care. And please whatever you do.... Do not ever set up any direct deposits to any of your accounts. They cannot be trusted. They really think they are God.

I received an offer in January to receive up to $350 towards opening a business checking account. I opened an account for my new business on February 22nd IN PERSON at a local branch. The manager showed me the offer was input into the system. The terms were to keep a minimum balance in the account for 90 days, and the funds would automatically be deposited. I did my initial deposit online, as she had a line of people waiting. I did the deposit the following week of the minimum amount, and have had a higher balance the entire time.

I went in to start a account and their employee smelled of **. Chad ** called it in and since I didn't have a account number because I left and went to Huntington they won't do anything about it so I will never do business with Chase Bank.

I have been having problems with my card lately because I am in the process of moving and updating my address. JR was the best customer service representative I have dealt with, he was quick and easy to talk to. He was fast getting to what the main problem was and finding the solution. He reassured me that my information would update immediately after we ended the call. Thank you again for your help, and keep up the great work!!!

I have been a Chase customer for over 5 years as well as a customer for other banks throughout the years. From my experience with many different banks, Chase is by far the best. From the friendly and helpful customer service, to the no-fee accounts, to the ease of access on their app... Everything about Chase is so wonderful. They want their people to be happy and feel secure-you can tell by the way they go above and beyond to make sure their customers are satisfied. Friendly, fast, efficient, secure & understanding - those are the words I would use to describe Chase banks employees and Chase Bank as a whole. HIGHLY RECOMMEND.

I opened an estate account, and a month or so after I open the account I received a letter from the bank indicating that I needed to contact them or the account would be closed. I called both numbers on the letter as I was instructed and no one had a clue what the letter was about, my account had not been flagged in any way to indicate that there was a problem. I called the numbers on the letter, I called the branch where I opened the account, I called two other branches. They all said the same thing, that everything was fine, not to worry. Then I get up this morning and my account has been closed and I have no idea where the money is. Even today no one seems to know what happened and the bank where I open the account offered no apologies for my headache. They finally admitted there were some problems with how the account was opened by their bank manager. I plan to close all of my Chase accounts as quickly as possible.

I was unfortunately a victim of a scammer who took $500 away from me. He did it through two Venmo charges (One of $200 and another of $300). I first called Venmo and they said they don't refund charges and that I would have to contact my bank. I called Chase and I was able to remove the $200 Venmo charge. I asked if I could get the $300 charge erased and they said that they couldn't do it because it was not yet pending on the account. I called in the next day when it was pending on the account and, much to my disappointment, the representative said that it should have been done yesterday with the first representative and that I was given bad information by that representative leaving me SOL.

I just opened an account because my partner wanted to put in deposits for me. Ever since opening the account I had issues with deposits and my account kept getting locked. Then when I tried to send money to a friend is locked up several times. The second deposit I was expecting, they locked my account and then decided to close it and apparently don’t want to bank with me. I asked what the reason was but it remains “internal”. It was my account with my money and I have the right to know why they closed it. I spent more time calling them and waiting to get a customer service person than banking with them. Absolute waste of time! I will never try to bank with them again. They need to do a. Thorough check before deciding to do this. But they have enough customers so they probably don’t care. DON’T WASTE YOUR TIME!

I have banked with them for 20 years. Two days ago, I could not log into my accounts. I called & they told me that they were ending their relationship with me and that my accounts were under review. I don’t have a criminal background & can’t imagine why they did this, especially when so many people are financially vulnerable right now. I don’t know when (or if) I will get my (my children‘s) money back because they say they don’t have to give me any information. How is this legal? I don’t expect much from banks & private companies, but it’s really unbelievable what they’ll pull when the world is distracted by pandemic & protests.

I need to add my husband to my account. I called ahead of time, I was told that they close at 4 pm and I should be sure to get there by 3:30 pm. Got there at 3:20 pm and was turned away! He was rude too!

PLEASE SHARE THIS ON YOUR PAGE!!!! Today I experienced the MOST messed up situation with CHASE BANK. I've literally spent most of my day dealing with them about "MY MONEY". They put restrictions on my account yesterday because they said there was "suspicious activity". I called the fraud department to clear things up this morning and they notified me that they were closing our account (well over 5 years old) and that I wouldn't have access to my funds until 10 days once the account officially closes and then they'll send me a cashier's check with all of our money that's currently being held in the account. Now mind you our account don't ever be in the negative, we've NEVER done ANYTHING fraudulent, we've been banking with them for years.

Do Not Bank With Chase. They will not protect your money, they will not care about their customers' time and money, I bought an item from a company, returned the item and did not get my money from company back. I disputed the charge with chase, showed chase proof I returned it With email confirmation that business received it and business claimed chase still has funds from dispute but never gave me my refund? Chase does not care about customers. They will not have your back even with clear proof of transaction dispute. Do not trust them with your money.

I just open an account with Chase. I did it online because I don't have the possibility to get to a branch safely. I did a direct transfer from work and I wanted to see if it was transferred this morning. Unfortunately, I got locked out of the website. I called (starting at 7:15am), got disconnected, called back waited then got on the phone with customer service who transferred me to fraud who then transferred me to website... I waited. That person then transferred me to another person after waiting nearly an hour (around 10:15am). The new employee was confused as why I was transferred to her. She did not take the time to guide me and basically hung up on me!!! Worst service I got so far from a Bank.

TERRIBLE BANK, SO DISAPPOINTED. I’m for about 14-15 years with Chase. Every Friday we have direct deposits. Sometimes more often. All these years we are banking and if we don’t have enough money Chase covered for us and of course they charged $34 overdraft fee. All of the sudden (approx month ago) Chase Bank or whomever in charge decided to return my scheduled payments and they charge me $34 and on top of everything I’m getting charged from merchant additional. This is happened on Thursday (yesterday) and my direct deposit was there after midnight, Chase Bank find the way to help their customers in this Pandemic situation and economic disaster to help their customers in the way to take our money penalizing us in every possible way.

We have been a loyal customer of Chase Bank for over 12 years. My husband and I have 3 joint accounts with them. They recently canceled and locked us out of our accounts with them for an unknown (to us) reason. We are also banned for life from Chase Bank. My husband spent 8 hours on the phone, plus visiting our home branch trying to find out why this happened. They told us they don’t need a reason and would not tell us a reason. He talked to every level, ending up with the executives of the company. The executives told him again, they don’t need a reason and hung up on him. We are both on unemployment because of the pandemic and this is delaying our unemployment benefits. I don’t know when we will be able to get that much needed money. We are also not able to contact the unemployment department because of the pandemic. They should not be able to do this to anyone, especially now.

My mother has been a customer of Chase for 43 years, through several name changes, and she looked online at her account and could not find her savings account. Due to COVID 19 the hours have changed so we called her local bank at 9:30 am CST and it told us to call back later, I'm assuming because no one is there, but the recording gave another number to call. So we did and someone finally came on the line, and we asked her where my mom's savings account went. She said there had been no transactions on it in 90 days...so it was closed! Now...is March 90 days from May..NO. She had transactions in March and they did not get her permission to close the account! I do not recall the lady's name, but she really should not be answering the phone, because she is very monotoned and very uncaring. So now banks can just close an account without permission from the customer, or is it just Chase Bank that does this?

Chase Bank has allowed my ex to file a fraudulent claim against my account! Stating anything he sent me Through Zelle is fraud when it was not!! They have now frozen my account and I have bills that are now late and rent coming soon! I can’t even get my check that is directly deposited! Every time I call the fraud dept for help or to give evidence that I in fact did NOT steal any money they say they cannot help me!! I do not know what to do, I am a single mom fighting to stay afloat here and I cannot believe a bank would allow this to happen!!

I applied for a $100K mortgage. They charged me $500 deposit for the application. When I decided not to proceed with the mortgage due changes in my income position results from the shut down of our economy due to the covid 19 virus. Normally a lender will charge for the credit check, usually less than $50.00. But they kept my deposit of $500.00. This is a lot of money for anyone when not going through with a loan. The process had only been a week old when I discontinued. I am a bank and credit card customer and I think this is a case of userly and abuse of services. $500.00 is a lot of money for me and anybody else, especially at this time of the pandemic.

I visited the Chase branch in Bloomingdale, Illinois at Gary Avenue and Schick Road, today Friday, May 22nd. I got in line at 3:30 pm and finally got to the teller window at 4:03 pm with the teller informing me that they were closed after I waited in line in my car for one half hour and she refused to handle my simple transaction. There were five cars behind me with ALL of us arriving before 4:00 pm your closing time, I can only assume she would not assist them either. How could Chase be so insensitive to their customers. Why can't they put a cone in the drive up stating no more customers. I am deeply disturbed at the bank's insensitivity and uncaring attitude to their customers. I waited and then was refused service. Why was I not told when I took my place in line that I would not be taken care of. I wish you could be honest with your customers and let us know when you will not service them.

I opened my checking and savings account online. I made the 100 USD transactions first to make sure bank account is properly linked to my current one. Then I called Chase Rep to ask how I should make 15K transaction and I made it the way recommended. I suddenly get a notification that my account is closed because transaction doesn't follow history pattern. More weird was that customer representative said that I have done nothing wrong but it is what it is.

On Friday, May 15, 2020 I was scammed and immediately called the Chase Fraud Department to notify them and freeze my Debit Card. I was placed on hold for more than 30 minutes. I hung up and tried again and after a 20 minute hold I terminated the call and drove to my Chase branch on Commercial Boulevard in Tamarac where I was told that they could do nothing to assist me and I had to report it by telephone to the Fraud Department.

I have been with Chase for over 20 years and requested a credit to be mailed out to me. They told me it would take 7-10 business days. I called at least 4 times to check on my credit being sent out and all times the reps told me it was being worked on. So after almost 3 weeks I called for an update only to be told my credit was never initiated! The rep James said he would start it and offered me to charge stuff on the card! That’s not what I asked for. I want my refund. So I asked to speak to a manager, to which he claimed none was available and I was on hold over 15 minutes, then on hold another 10 minutes with him. Finally he said I could receive a call back but it would take 15-30 for a manager to contact me???? So I suggested to hold.

I have been with Chase Bank for a couple years and I am 100% dissatisfied with the level of "customer service" they provide and my overall banking experience. Within the past year, I have had nothing but duplicate charges and unauthorized charges on my account and it's nearly impossible to get it corrected without jumping through a ton of hoops. Chase bank does not have my best interest in mind nor do they care about the safety of my funds as they contentiously allow duplicate charges to occur. Regarding the customer service, completely awful! Every time I call in, I have to repeat myself multiple times and be COLD TRANSFERRED from department to department.. to try to resolve issues.

We are a small business that has Used JP Morgan Chase Bank since 2012. We funnel approx. 1.4 million in sales annually through Chase. On the first week we were able to apply for the Payroll Protection Plan we did so. The system was set up so that you could not contact anyone in regards to your loan but had to wait for a response after 4 weeks we were denied. So we reapplied at a small bank and had our money in 2 days. This Bank does not care about the small guy so beware. But for us we are gone and will not go back and will encourage everyone we come into contact with to not use them.

I have been dealing with Chase majority of my life until now. I had a overdraft of 219.03. When I got my stimulus check, also payroll check, the same day Chase decided to take it upon themselves to give me a credit for 30 days for my overdraft. Not letting me know what their plans were I thought that they just gave me a credit for the overdraft. A couple days later I got a message on my Chase app stating that Chase will deduct that 219.03 from my account in 30 days. I called and Chase gave me a credit of 34.00 on my overdraft refund. Now I just received a letter stating Chase will deduct 219.03 from my account on the 15th. I am very disappointed in chase, and I plan on moving on to another bank. Chase is not being honest, customer service is lacking, so Chase will take advantage of a situation without communication.

I am a new, struggling small business who has my business accounts with Chase, yet I have not been able to submit my SBA PPP Application since last month. After waiting on phone meetings that never happened, I call tirelessly and am then told after reaching a Chase Rep that I cannot walk into a branch and that all applications have to be digitally submitted online. There is no link or any way possible to submit online once signing into my Chase accounts. HOW DARE CHASE BANK not accept the application at such a critical and devastating time after I've already had my brother hospitalized fighting for his life & lost my Dad to this COVID.

Times right now are sketchy at best for most, I've been with Chase for 8 years or so and with covid I've depleted most of my finances chase offers ovwrdraft, BUT.. it's random when they choose to let it..so if you're broke and need gas it might work...or it might not..someday it does..someday it doesn't..for 34 for dollars you would think it owed be OK with two direct deposits every two weeks..60 dollars worth of gas for 34 dollar fee for a week..but once again it's not a guarantee they will allow it..I wish they would be more consistent..

I've been a customer of Chase for 6 years and expected that they would be set up for the PPP loan approval process. They denied my first application in round 1 because they said I hit a button on the application wrong (that I had foreign employees?). I know I didn't hit that wrong on the application but either way- they took 4 weeks to tell me. Oops first round of money ran out. I applied again just to find out I was denied because of of no proof even though I literally gave them every quarterly, W2, W3s and entire tax return from last year. Took them 4 more weeks to tell me I was denied. I turned around and opened an account at a local bank - approved in 1 day. I can't be the only one.

Mind you I arrived at about 1pm with no appointment at all. ** assisted me by taking action copying my documents and worked me in an unscheduled appointment with Private Clients Banker Larissa A. Oliphant. It showed exponentially per her professionalism streaming down into the staff! I'm very grateful!

On April 23rd, 2020 I tried to wire a vendor 4076.00. Due to an issue the wire would not go through. Therefore, I had to write the vendor a check in order to have my product delivered. For 10 days I have tried to have the 4076.00 Wire Chase has sitting in their account making money put back into my account. I have sent multiple secure messages, only to have me call numbers that told me that department is unable to assist me. I have now called 4 days in a row and held for over 1 hour each call to try to resolve this issue and get my funds (my money) put back in my account. Today I am on my second phone call. 1st was 1 hour and 5 minutes long to find out that I must be transferred to another number wire research department. Needless to say I still have not been refunded the unused wire money in the amount of 4076.00!!! Funds still on hold 5/6/2020.

My Mom had dementia, she passed January 2020. Her SS money was deposited into my account in February. Chase won’t release the money to me so I can pay SS or pay SS. SS is turning me over to collections. I quit my job to care for Mom because I didn’t want her going to a nursing home. I don’t have an extra $1200 laying around.

Even during the pause caused by COVID19, we are being charged interest on the credit card, and so "generously" given the option to defer payments. By being forced to pay interest instead of putting the money towards the debt, the payer gets in deeper debt. But the banks get to make their money, and even more so, while wearing a mask of kindness. Please, if you have a heart, stop charging interest. Give us a chance to pay off our balances.

I had an issue with my account, and sat on hold for 55 minutes waiting for assistance. When the lady answered I mentioned that it took too long, and she immediately got defensive. I explained that we can move on and I needed assistance and she kept going with my original complaint in how long it took. She actually, literally said she wouldn’t help me. I asked, “are you kidding???” And she said no. I asked for her name and she started laughing. So I called back, waited another hour, and got it taken care of.

My business banked with Chase for three years. I had my corporate credit cards, a term loan, checking, savings and merchant processing with them. One by one they broke every promise they ever made. Helpful, nice people at the branch and my relationship manager were powerless to turn the tide on this patently criminal organization's determination to fleece anybody it can. Finally, with fleas crawling all over me I ran this dog out of my tent. good riddance!

I have been banking with Chase over 5 months and have had over 5 thousand dollars in there. Banking now I have reported my claim twice with them and no satisfaction and they are not trying to give me my protection that they promised.

Very many problems. Most recent my husband's check keeps getting put on hold. My bills are being denied. They put money in my account saying it was a credit. Now they're telling me that I have to pay it back and I can't ever get anyone on the phone that can help me.

I’ve had my Chase checking and savings accounts for 3 years. Two weeks ago I was awarded a $2500 check from the settlement of a large class action lawsuit. I deposited the check into a Chase ATM around 8:30PM and the final screen indicated a 7-business-day hold on the funds (not optional at that point, or I never would have deposited it). I went into the branch the following day and addressed the hold, as well as another recent issue in which Chase had failed to correctly place a stop payment on my IRS autodrafts (as taxpayers are currently permitted to do until July 15th) and subsequently this resulted in an overdraft on my account; while in the branch I was treated with shocking disrespect, and basically I felt accused of trying to defraud the bank and the IRS. I left and called customer service, ultimately waiting on hold for over three hours.

Went to Chase Bank today on 8th Avenue South in Nashville. WHAT I SAW I DID NOT LIKE. They treated people like they were NOTHING and they were the only important people there. It took one hour for them to wait on three people ahead of us, as they felt no responsibility to have more than one teller who yakked all day and was slothful to do her job. The so-called manager sat at his desk drinking his soda pop with ice, trying to look busy looking into his computer screen occasionally. Two other women kept coming out and walking between offices in which there was no one and they did nothing. They kept going behind the door by the teller after that, disappearing.

Amazon Prime uses Chase as their credit card holder. This past month I used another credit card to pay for my purchases, but inadvertently sent an electronic payment for $1433.90 to Chase instead of to the other credit card from my bank. My balance with Chase was $0.00, and now I had a credit of $1433.90. When I realized the mistake, I called my bank who advised me to have Chase just electronically "reverse" this. I called Chase and was told that they would send a check in 7 to 10 days, plus delivery time and refused to electronically return the money to my bank. They were rude and extremely uncooperative. The person that I dealt with was Michael **. In this time where people are short money, this is very poor customer service. I will be cancelling my credit card as soon as I get my money back. This also does not reflect well on Amazon since they advertise this card.

If you were thinking about opening a small business account (anything under $1m) Don’t think that you will receive anything except a computerized account. There is no banking relationship. They do not value you as a customer and they will put you at the back of every line. They will stall and send you on the runaround but you will never get any action upon your requests even when you go through the process they have (forms, online, etc). If you need a bank account that has moderate to high fees and you can access online, they are competent. Other than that STAY AWAY And go with one of your local business banks.

We Provided all info needed they said we did not 21 days later while other banks call their customers and get the correct info! They are horrible people who give Money to friends and Big Clients. I opened this Business over 18 months ago after 33 years of working for someone. I cannot collect unemployment in NJ, It is a disgrace I am only asking for what I need not like Harvard, Ruth Chris, People with deep pockets. I have given my heart and soul to my employees and Chase Spits on You! Shame on You Chase Bank!!!!

Compared to several other large banks, Chase has great personable customer service, easy to use and super convenient phone app, easily removed bounced account fees, many fraud protections and options available for any need.

If I could give this company negative stars I would. My debit card was recently hacked, for the fourth time this year, this last time I had $1900 stolen from me and Chase has done nothing to get my money back. I’ve had to open a claim 3 separate times and they said they will no longer open my claim.

I will try to keep this as short as possible! I have had mortgage with Chase for 15 years. I figured I would try to take advantage of the low rates. I reached out to Chase on December 12, 2019. The representative I got in touch with William **, said he could definitely help me out. Upfront I told him that I had gone through a divorce, had a bankruptcy and my house was in a Living trust. I said if this is a problem, don't waste my time or your time. He said "no problem"!!! I just need a fully refundable $500 retainer to proceed. I asked multiple times, if I don't qualify I will get my money back? YES, don't worry James.

Chase Bank blocked and closed my account nearly 2 weeks ago for NO REASON mid corona virus pandemic. I foolishly put all my money into this account and my last five checks. I'm literally struggling to feed my children. I had to visit the ER Sunday because I have no access to money for my blood pressure meds. All things I made chase aware of but they didnt care. Hold times are well over 2 hours each time they transfer you to a diff dept. The office of ceo supposed to returned my call. Name Sophie never did at this point. I have no clue what's going on with my thousands of dollars. Smh. I've never had a negative balance. I'm not the first person this has happened to. DO NOT BANK WITH CHASE OR INVEST ALL YOUR MONEY WITH THIS BANK. IF YOU DO BANK WITH THEM CHECK THE BANK REVIEWS ON GOOGLE FIRST.

See the news for lawsuits filed against Chase for cheating customers out of their chance for a PPP loan under the CARES act. Chase promised to process loans on a timely basis. They prioritized larger loans so that they could make more commissions. My wife and I asked for less than $100k, but I am sure that requests for $10m were much more attractive to Chase for the commissions. Shameful.

The government sent my stimulus check to my Chase Bank account and they told me they sent back but on the website it shows that it was deposited for this month but they said they closed my account and the government has not received my payment back. Can't get my money. I think they're lying to me holding my money because I had a negative balance $717 but my stimulus check was for $2,700. They were supposed to take the money out that I owed them I guess and put the rest of the money into an account that they had on file for me. They have three other accounts on file for me. Really frustrating can I pay my rent cuz I ain't got no money.

The bank put a 10 day hold on a deposit, which cleared the other institution after 3 days and then - proceeded to charge 6 $34 overdraft fees and return. PAYMENT OF $240. When there was over $20000 in the account. The bank should be investigated, fined and made to explain their fraud and theft from a customer... Maybe that’s why their actual websites called chase sucks.org. Chase does suck, they are thieves and commit fraud and get away with it. Hope one day they are actually held accountable.

I WOULD LIKE ALL BUSINESSES THAT HAD TO DEAL WITH CHASE BANK TO PLEASE WRITE TO CHANNEL 5 INVESTIGATES!! I have already done so, I applied for SBA loan on April 6th, I received my loan app. number on April 7th. I have talked to the bank twice and both times was told they are going through them sequentially in the order they were received. I believe they are giving the loans to big companies first. I only asked for 9600.00 to cover my payroll, I have an 800 and above credit rating and have no credit card debt, My loan should be real easy. For my company you just take line 31 of your tax form, divide by 12 and multiply by 2.5 and that is the amount I get. I feel Chase is doing this so they can make more money off these loans. Today is April 16th and still have not heard a word from Chase.

So while so many Americans have been forced out of their jobs and unable to collect a paycheck, Chase is taking advantage and charging $12 a piece. Making money off of a pandemic is appalling. I am a substitute teacher. As schools closed, so did my source of income. I checked my bank account to see that Chase has implemented the $12 monthly charge if you do not have a direct deposit $500+. Obviously can't get a deposit so for Chase to charge me when I'm down and out is disgusting! I have contacted Chase and will be changing banks as soon as possible!!!

This is my third time in this situation with Chase. A couple months ago I noticed my bank account would get to zero or get into overdraft after I've already checked my account which still had funds. I called many times asking why my transactions are rearranged. They give me the same answer "we put all deposits in before we deduct everything else". That worked a couple of times until now. 4/11 I put money in my account, 4/12 I took out $40 got change then placed $30 right back in, which I never got an email receipt for as requested. My statements show I put in the money on 4/11, deposited $30 then took out $40 the next day. I should've known something was off when I had $50 in my account and got two errors trying to sign in before withdrawing $20 yesterday.

After 8 months having both a checking and savings account, this bank decided to suddenly close my accounts without giving me any notification or reason for doing so. Went to purchase something using my Chase debit card, and it does not work, even though I had money in my account. Bank keeps sending me secure messages, but I cannot access my account! Calling this bank is at least a 2 hour wait time. Impossible to get any information from them.

The worst service that I ever had is from this bank!!!! They have closed the credit card without any notice and without ANY REASON. I have been trying to contact them and nobody gives a decent response!!!

I have been on the phone for hours trying to get a fraudulent charges off. I have passed around to fraud department and the dispute department and in the meanwhile there was a few dropped calls to start the whole process over again because you can not call the right department directly.

I've had my chances to change my opinion of this company and they have failed at every corner. From customer service from a different country and 2 hr wait times to be connected to a department to tell me they need to connect me to another department who in turn tells me they need to connect me to another department. Embarrassed that as an American I have to be represented in the financial field by these scum bags with no regard for people's money. Shame on you Chase for failing at what you should be excelling. You're going down the drain. All of this because I have to dispute a check charge that should not have happened fraudulently on my account in the first place. Way to protect me, idiots. Shame on you and the CEO that made you. P.S. As I am writing this review you disconnect my call after 4 hrs plus on the phone. How fitting. Shameful behavior and then you want bailouts. Stupid.

Terrible and very unprofessional. I opened a account with Chase bank in March 2020. They told me that my deposit would be put on hold, all the sudden I get a letter saying they closing my accounts. And to destroy all cards that are associated with my account. Where is my 2,600? That I deposited?

We set up a business account, and after all went well, 2 weeks later we logged in to the account to check on transfers to discover that the account was removed. We were told that it was due to an error when signing up. WHICH WE DID ONLINE AND NOT 1 ERROR OCCURRED. Thinking things were fine, we transferred $8,000 to this account and cannot get any help with recovering it. Chase online support said to talk to a branch. Branch person said talk to online support. No one will see us, no one will allow us to access our money. This has caused our accounting software subscription to cancel losing invoiced money on top of that. I DO NOT recommend this mickey mouse of a bank to anyone. We received checks, and a debit card, and all our account details. AT NO time did anyone call us, or email us, or help us during this time to keep the account open.

Requested replacement card, told 5 day delivery, no delivery in 2 weeks so far. Meanwhile, account was locked for a fraud warning about an ordinary Zelle/QuickPay payment. They would not answer the phone with 10 hours on hold over several days. Forced to go in to branch during quarantine. Branch made phone call, and I stayed on hold at their desk for an hour until branch closed. Account access restored with no explanation or confirmation right after that. This has severely impacted my business. Escalated complaint about that and got callback at too early hours, they left a message. Number they left to call is always closed. Closing all accounts as soon as I can, I was a 10 year customer and moved millions of dollars through for my business. Absolutely unacceptable.

Working with Chase, charge me 500.00 up front to do the loan. I was sent a email in writing stating that I would receive the 500.00 back from the loan officer. After I canceled the application due to lack of response. Dan sent me a email stating I would receive a refund minus any fees in 14 days. Weeks went by, I called and asked about my refund and he said, "Sorry you canceled your application, you're not entitled to your money back." During this time, with the coronavirus outbreak this company chose to take 500.00 from a consumer.

My online account has been locked "due to suspicious activity" for about a week now. I have no idea what triggered this (I have received no notice, messages, warnings, etc), but, for some reason, I am still able to use my cards and accounts so apparently the "suspicious activity" is not serious enough to lock those (thankfully).

I went to the bank twice and these bankers in CT tell me they can’t view why my account locked me out. They call a number. They became on phone all day. Then I was told my account is closed. I’m wondering why my Chase account took away my 116 dollars. Hope it gets sent back to me. All I did was transfer money to the account I recently started at chase bank from another. Now I’m frustrated and will never use this bank again. Too bad these bankers in Stratford could not help me understand what happened to my account.

So in the midst of everything else that is going on, Chase Bank is incapable of talking to their customers who use them for banking? Called them three times today to be told that the hold would be one hour the first time, then called back two additional times and was immediately disconnected. I'm sorry but this is not acceptable of an organization that has been entrusted with the money of the consumer! Get it together Chase Bank! We will no longer be banking with you!

Be careful with their statement balance policy. We pay our statements in full. In January our account told us we had a $0 statement balance because we paid ahead, but had an amount of money leftover for the next statement, which we paid in full a few days later. They charged us $90 interest fee, then another $120 the next month, same kind of fee. When I inquired about it, they said it was a technicality in their agreement. They wouldn't budge on removing the fee or working with us. Their customer service was lacking, especially with the way they rotate their agents with every response I sent them. It's a very subtle, abusive policy. If you are smart with your money management, I would suggest going with a more honest credit card company.

I have called Chase Bank a number of time to report fraud on an account that was taking out in my name and I could not get nowhere on this matter. Chase bank put me on hold for over an hour when it finally hung up on me and I had to start all over. I do not have an account with them and I would like to solve this matter.

I have had so many problems with Chase and I now finally am closing my account. Someone had gotten my acct number and paid close to 15000 of Credit Card and Student loans out of my account. Chase did a crappy job of resolving the situation, eventually telling me it was my fault for using a check to pay a bill. Never did they suggest stop payments nor attempt to contact the company that was taking the money. I DID CALL THEM but they would not talk to me because I did not have an account there. CHASE was no help, I had just had brain surgery and they were too bad, so sad. Never again.

These people can't can't can't, no let's try, just can't. Was told by supervisor, "We at Chase Bank are not here to help the customers in any way, at Chase it's not our job to do anything except collect a paycheck. Customer service even when we are wrong that's not our job."

While all the others are trying to help their customers Chase continues to be rip off artists. Paycheck was delayed because of the virus and so the accounts that had been scheduled didn't clear. 3 insufficient charges for $105 and especially irritating was a $35 for a $5.95 charge for CBS all access. They are truly what you would have to call poor quality banking. I couldn't find a way to give them no stars but that is exactly what they deserve!

I have been with Chase for almost 10 years and have been more than patient with their lack of customer care when insufficient funds hit my account and add up to a ridiculous amount. During this coronavirus pandemic, I accumulated 1 insufficient funds fee on an automatic payment. This fee is $34.00. With all the chaos going on in the world, I did not realize the automatic payment had hit my account until it was too late and I became negative plus the fee. I called customer support and explained to them I had more than enough to clear my negative balance on the automatic payment, and all I was asking for was a waive on the fee since no one knows what the future holds as of now. I need to save my money for the unknown and just wanted the fee waived. I understand there is a limit on the amount of fees they can waive, but we are not in a normal day to day life anymore.

I received a phone message from Chase customer service on 3/13/20. I could not understand what she said. The woman cannot speak English and spoke extremely fast. Maybe she can read English, but she cannot speak English. I was unable to understand the phone number that she left on my voice mail. What good are customer service reps who cannot speak English? I called the phone number for customer service which I found on the letter that I received from Chase customer service and I have been on hold for more than 20 minutes. I have spent hours today waiting on hold for Chase. I want a phone call or e-mail from a Chase representative who SPEAKS ENGLISH.

This past week I sold some equipment online, and the out of state buyer paid with a check. I deposited the check via mobile banking by scanning the check. The check was placed on hold by Chase as expected and on day 3, I called chase to inquire the status of the check prior to releasing the goods to the online buyer. I took the time to explain to the customer service that I needed to verify since I do not know the buyer and I am about to release some equipments to them, customer service stated "I understand your concern. The money is available in your account. The check is cleared." So I went ahead and released the equipment. Come Monday morning the money was pulled out of my account and upon calling the bank I was told that "we were notified it is a bad check." So now I am without my equipment and without money!

Three weeks ago I was scammed out of my entire paycheck, be it that I don't make as much as bankers, it is still nonetheless my source of living. I was contacted thru an email scam from "Apple" or what I thought was apple only to find out it was a scam and these people wiped out my entire paycheck, lesson well learned by myself. Another lesson well learned by myself was experiencing the non caring attitude Chase bank, with whom I have been a customer for many years, did absolutely nothing for me. Not ten minutes after realizing I was scammed I immediately left work and headed to the bank to tell them to stop this transaction, they did nothing. They closed the case. I reported this to the police dept., as well as the FBI which I was advised by the police dept to do, I have filed a complaint with a local news station and contacted the OCC, now Chase is trying to "barter" with me.

So today this was third time my card has been declined at the grocery store (3 different stores over the course of a month). I have ordered a new card (3 times mind you) and had them all activated (3 times) to have #ChaseBank send my account to fraud and freeze my account. I have not been able to use my card at a grocery store without it being declined and having more than enough for the transaction in my account. When I called the customer service number (3 times now) they told me they can send me a new card and there wasn’t anything else they can do... now tell me #ChaseBank why am I not allowed to access the money My husband and I work for in OUR account? I should not be nervous to use my card at the grocery store. This has been hands down the most embarrassing thing I have ever gone through. #ChaseBank you seriously need to figure this out.

I am going to close my checking account with Chase bank. At the end of the year my car broke down and my 2 grandchildren are living with me. We had no way to get anywhere so I decided to try Grubhub 10.00 off first order with free delivery. It said the coupon would post at the end. BIG MISTAKE!!!! They set my order as a pick up. Why would I order through a delivery service for pick up!!! I tried and tried to reach someone at that awful company. I finally disputed it and Chase removed it. But then put it back!!!!

Chase Bank main focus is getting your money any way they can. I did not chose Chase, the banks I used sold out to Chase. Chase has high interest and poor customer service. My goal is to pay off the account and find another card service.

After changing primary holders due to partner retiring thought everything was good. They sent a letter saying they needed much more information. Sent the info after receiving the letter. 10 days later was informed the cards were shut off, we have a total of ten cards for our truck drivers and maintainence personnel. This account has been active for the last 8 years with no issues at all.

I will be following up with the Ada about this matter as well. I was in a Chase branch in Santa Cruz on Water Street and Ocean Street. I attempted deposit cash that was withdrawn from their own ATM machine, but because I was not a customer I was not allowed to deposit that cash into my son's Chase account. I was told I had to go get a money order and then I could come back and deposit that in his account. All of this happened after I was forced to walk all the way around their building because the handicapped parking is in the back of the building, far from the entrances of the bank. What is the point of having handicap parking if it does not make entering the bank easier for handicapped individuals?

They're holding my entire tax refund hostage for a 20 cent overdraft in which they're getting 82 bucks for. They closed my account and now I've been on the phone with them for the past hour. They already took my state refund. They are crooks. They are horrible. If I don't get my 965.74 back and there are additional fees charged out of it. I will sue!

I work for a nation-wide parking company and our Texas region uses Chase Bank branch 34. Our business operates 24/7 and we deposit our cash funds Monday - Friday. About three weeks ago I was told by the branch manager on a Monday that I was bring in too many transactions and she didn't have the staff to support us. Simultaneous to this, the Branch Manager called my corporate office to report she couldn't support us and to use the night drop instead. I started doing so and for two weeks everything seemed fine. First thing I knew, she Branch Manager called our corporate office again with the same complaint.

Called Chase to let them know I will be out of country. They said they didn’t need to know anymore. Try to book Excursion card declined. Said chase blocking it. Called. Said to verify it was me. Purchase 260. Yet week before vacation 702 stolen from my account. No one contacted me. I’m so mad.

This bank stole money repeatedly out of my account and lied and said I overdrafted when I didn't. They steal money out of your account and then blame it on pending balances and if they think you're not paying attention or think you cannot count they steal 4 dollars, 2 dollars etc. Out of your account and try to make you the customer think you're going crazy.

I’ve had checking and saving accounts with Chase for years. I had direct deposits and had an agreement that I would not be charged a monthly fee if I had them take $25 each month out of checking and put into Savings. In the past year I had a large amount in my checking; that amount was reduced to under $15,000 due to my getting an account at another bank. I was then charged a $25 fee. When I asked why, they denied that I had the transfer agreement and said I agreed to keep $15,000 in checking or I would get charged. I said forget it; I’m closing my account. The rep didn’t try to work with me; in fact, she was dismissive. I couldn’t close it until I had less than $5,000 in my account (I had about $14,000 in Checking).

My wife and I went to Chase Bank, 1001 N Collins St, Arlington, TX 76011 hours ago to have the bank wire our motorhome payment. We felt extremely warm being treated like their happy family. It's an unforgettable wonderful experience. We're so curious how this branch can be managed so well. What a successful bank branch!!

My wife passed last February that's when I was told that I had a free month of Social SECURITY benefits for my wife. I was under pressure financially. My wife's insurance company was taking longer than I expected to accept my claim. Anyone who has had a love one and had the expenses of a funeral can understand. Almost everything was cash except the funeral and burial. I did spend her SSA check. It was in her name as well as mine because I was listed as the payee. That check was for March 1, 2019.

THEY STOLE $4100 FROM ME! I reported them to the Better Business Bureau as well as the Federal Reserve!!! Dont ever bank with these thieves!!!!

A $300 bonus was offered to new checking account customers back in November 2019. The bonus was denied because I didn't enter the code. The website screenshot I took has the words, "We applied your coupon".

I have been trying online for 2 days to reset my online profile. No success. I have called and they say someone will call me 24 - 48 hours that is not allowing me to use my card. I am about ready to just cut this card and be done with them.

They closed my checking account for no reason and no notice and held the money from my account hostage for over a month. I had returned check fees and late payments as result. The employees are always rude and love to lecture their customers and instead of doing their job.

Just ignore Chase's cash incentive offers on new deposits. Chase has so many offers that the branch bankers, including branch managers, are clueless of the fine points and will accordingly advise you incorrectly or incompletely. I wanted to earn a $1250 bonus for new $$$ in new Chase accounts, but neither I nor any of the branch bankers could get my IRA to load into the U-Invest platform. Even as a Chase Preferred Client, I had several bankers not return my calls -- repeatedly. When I finally showed up -- sans appointment -- a helpful banker helped me at least deposit $75K. He told me I would at qualify for a $750 bonus. That was June 2019 but NO bonus was ever deposited into my account.

This is the most impossible company to deal with! No one replies to your email inquiries except for a generic reply that is not specific to my needs or inquiry whatsoever. I replied to their response to ask for more information and they replied with the same generic email. Why prompt me to go to a website to find an answer to a question that I am asking you when I was on that website and couldn't find the answer which is how I ended up clicking the inquiry button!!!? Whether you call or email a question they will prompt you to go to an unhelpful website that gives no answers to any questions. Unbelievable in how no one will help you!? I will Never get another loan through this company.