Chase Bank Reviews

Everyone keeps talking about how Chase Bank is this. Chase Bank is that. I went and got a Chase debit prepaid card and ever since I've been a customer with them they have had the worst customer service ever. I don't know what all the noise is over Chase but their customer service sucks and the bank doesn't seem that great. The people act like they don't understand you when you're talking and I speak pretty good English which is my first language by the way. They act stupid and not very knowledgeable of their products and services and every single time I call I have to be transferred at least two or three times even when I'm entering the right commands and the automatic telephone service. I do not want to call them ever again for anything. From now on I will use online services. If I have to keep calling them I'm going to shut down my account.

I stopped using Chase due to their anti-female treatment. My friend still loved them, until today. Chase has for three days frozen her business account. Today she called again for the third time to get the problem fixed. Same problem that was supposedly fixed the last two times. As a long outstanding member for years, she was given to a man who claimed to be Sam. Said Sam claimed that the problem was due to the Earth being round on some days, flat on others, and triangular other times. Since she was on speaker phone I heard him making the statement. She asked to speak to his supervisor. He put her on hold for a long time, probably wishing she'd go away. Sam did not get a supervisor, but claimed the problem was solved. This took place this morning, 12/12/2018. One has to wonder, is it really resolved??? Today was the third time. It was the first time to hear that the problem was due to the shape of the earth.

Today was a very awful experience with Chase customer service and they have proud on what they do and they can only as a "customer service" which makes a very bad impression because to top it all, it really sucks! I had deposited a check of $800 last Friday and another $851.57 last Saturday morning. Chase cleared the check Monday, 10 December 2018. I went to Chase Bank Atwater Village branch last Saturday and was clearly told that my account would not be negative would be OK to use for purchases, payments, etc. on Tuesday, 11 December. So I went and paid some of my bills when I saw that those two (2) checks got cleared in my account. These checks were from my husband's account in his LAFCU.

Earlier today, Saturday 12/8/2018 at approx 12:50PM, I went to the Chase Bank at 15128 Airline Rd, Baton Rouge, LA (inside the Albertson grocery store) to open a business checking account, a personal checking account, and personal savings account. After 50 mins, I walked out of the bank never being serviced. It took 40 mins in line waiting, just to get to a point of being able to speak with a teller. She explained it took over an hour to set up an account. Why is beyond me. For a personal account: Name, ID, address, phone #, email address, SS #, and account type... done!

Our brother died last July 11, 2018. Today is December 8, 2018 and we have yet to receive the money from two small (under $8,000) checking accounts being held hostage by CHASE. We gave them a certified copy of his death certificate, less than two weeks after he passed away and we have been going thru all the legal proceedings ever since. Holdings by other institutions, amounting to over nine times the money being held by CHASE have long since been turned over to us: 'Us' being his only surviving relations...his brother and step-sister. CHASE has informed the estate that one reason for the delay is/was that they had 'accidentally' omitted a 'zero' and had to correct that error. I am soooo glad that we do not bank with CHASE.

I’ve been a Chase customer for over 10 years and today am closing my account. Their customer service has always been helpful but the fees they slap you with multiple times a day for unforeseen circumstances are horrible and should be unlawful. To limit the number of times an account is charged in a day if unable to deposit funds and rectify the issue on time should be considered. Chase: what matters is doing right by your customers - you lost my business and respect. Do better.

I want to thank Chase Bank for letting my rent check go through when I didn't have all the funds in my account due to funeral expenses. It was a huge relief. Thank you for being there in my time of need.

We inherited money from a family member who had IRAs with Chase retirement. It has been 2 months and they will NOT release the funds to a qualified account. They cannot tell us what is needed and will not return calls. We just get letter after letter for arbitrary requests that have been fulfilled. Never put your money in the bank - your kids will never get it.

Wow! After dealing with fraud which was enough all by itself. I attempted the whole week to prepare for my upcoming deposit. Forget it. Whatever you may plan is merely a plan in dealing with Chase. They informed me that my money had went to the old account and they couldn’t move it to the new account. After asking them why I was informed that it was because they had sent the money back to the Department of Defense. I told the gentleman on the phone that shouldn’t have happened because I signed a consent to have the money rerouted to the new account. Overall, this has been very frustrating. I know I already need to find me another bank. If you are thinking about joining Chase, please consider first and weigh your options.

I work for a small business that banks with a different bank, but I personally have an account with Chase. We are in the middle of a transition with our payroll company with setting up direct deposit. So we thought to make things easier on our employees by depositing there checks for them (our employees don't work on site). After the first week, we had run out of checks on our business account and ordered new ones. Our bank gave us temporary account checks with our account info on them. The only thing missing was a check number. Used these to deposit our employees checks for three weeks (we still hadn't received our business checks and had called that bank), with no issues from any of our employees banks. This last time Chase did and was horrible. The teller took the checks and deposit slips.

This is the absolute worst bank ever. They had the nerve to have my payroll on hold for over a week after I deposited the check. Just because it's a huge check that seemed suspicious... It should had been cleared into my account after at least 2 business days!! My rent and other bills are due!! Unbelievable. I'm cancelling my account as soon as my check goes through!!

I am appalled and hugely disappointed that Chase no longer accepts coins/pocket change for deposits. How can a bank regulate how or what type of money can be deposited into your own account? Mind blowing to me. I was floored the one day I went to Chase to deposit all my coins I had in my wallet and the teller wouldn’t accept it. Then tells me unless it is rolled up into paper coin sleeves. What the bleep is that? Who is going to take the time to wrap up coins into paper sleeves just to make it convenient for them at the bank? Money is money no matter how it is presented to them. So idiotic. Can’t believe Chase or really any bank would pass such a rule to no longer take a persons coins. Unbelievable!

I've been banking with Chase for the past 10 years, and the service that I recently received was extremely unpleasant and rude. My dad wanted to contact the customer service so I called 877-691-8086 and pressed the necessary buttons to get ahold of them. After I was connected with a rep, I told him that, "I will be giving the call to my dad now--" the rep didn't even try listening to me. He literally said, "I can't talk with you" and hung up. My dad and I were extremely mad that this happened; we waited 20 minutes to be hung up by a rude rep. I hope Chase can improve its customer service because it seems like a lot of the complaints they receive is due to the poor, rude customer service.

As a long-term client with both private and business accounts with Chase Bank, we expected better service than this: Amongst others we had a small business account which we didn't use for a period of time. Once we wanted to use it, we learned Chase Bank had closed it without notifying us. We asked them to re-open same but they now demanded all sorts of fees/minimum balances etc. We met with their managers who could not provide any sort of evidence that we had been notified about their decision to close same! Have now set up our business accounts with another bank and our personal banking and that of our other family members will follow shortly. So much for long-term client relationships!

Wired my daughter over a $1000. She was in need of this money. She is fighting cancer. This was done over a week ago. I called them and they wouldn't talk to me said my bank has to contact them. My bank called and was told to let it go through or request money back. We requested money back 11/20/18, today is the 26th. Still no money. My bank called Fed and was told JP Morgan has money and just sitting on it. This is so wrong. Never ever again. Now my daughter is suffering because of not having this money and I have no more to send her. I took out a loan to send her this. Had to give a star they wouldn't submit with none.

Chase did a horrible job by handling my identity theft claim of 4000. I had to call everyday cause know was able to file a claim for me. I was talking to people in the Philippines and India who did not speak proper English. Finally 3 days later someone was able to file a claim and were asking for signatures and copies of driver's license and social security and police report but I had to wait to receive the paperwork on the mail because they could not email to me unless I went to a branch so I did. The teller didn't know what she was doing. She called the fraud department and they didn't want to email the papers I needed to sign. I called them and I had them emailed to the teller. Finally I faxed them over. Took 13 days to get my 4000 back. I'm planning on taking my money somewhere else.

I will NEVER do business with CHASE ever again. That includes any mortgages, Business or personal accounts. The people I have dealt with have been condescending and shield themselves behind policies that don't care about the consumer. They have closed my account and tell me that they do not have to tell me why, but in the process I have direct deposits that they are holding hostage for a period of time, and due to some "policy" they refuse to give me my money. If you expect your financial institution to care about you as a consumer, I would bank somewhere else. Chase what matters!! More like CHASE (we don't care about you as an individual).

So I have been using Chase Bank mobile app for years. On November 15 they upgrade to Android 6.0. My phone is 5.0 & no longer supported by my cellular provider for Android upgrades to newer version of Android. My options are to buy a new phone even though my 5-year-old smartphone works great or upload a new android rom into my phone myself & possibly brick my phone doing so. Or just continue using my credit union who also upgraded their mobile app & still works will older phones using newer or older android. Otherwise their old mobile app was just fine until now. Funny that eBay & PayPal & Home Depot & Lowe's & many other mobile apps still work great. P.S. BBT Bank did the same dumb move also.

Today was the 3rd time in 2 weeks that a purchase didn't get approved. They "suspected" fraud. I used the card earlier in the day at a grocery store for 43.00. Later at Dollar General the card wouldn't go through for 27.00. After several attempts by the store clerk I realized that Chase had put a hold on the card. It took me from 1pm to 1130 pm, with 15 phone calls talking to 2 different people each time. I am living in Greensboro NC from Sept to March. At one point they said I needed to go into a branch. They looked it up and the nearest branch was 132 miles away in West Virginia. I sent 3 emails and 3 faxes of my debit card-front and back, my drivers license and social security card. They 'couldn't' read them. Too dark. Then too light. One senior supervisor said she would call me right back on my phone to verify who I was. She didnt call. One of the security questions was what year did I open this acct. WHO KNOWS THAT!!!

On 11/20/2018 at 3:19am, I transferred $500 from my checking account to my savings. At the time of the transfer there was no indication that anything was out of the normal. I transferred the money as I normally do. The next morning I check my bank account balance and the $500 is gone and saving account is closed. Since then I been speaking with various customer service reps and I'm being told that I must file a claim for this. Just a few moments ago at 1:21 am on November 21 I speak with manager Maria ** who kept suggesting that this whole situation was my fault because I was the one who made the transfer. I ask her: “How am I supposed to know the savings account is closed? There was no indication whatsoever that the savings account closed.” Then she tells me that It can take up to 2 days for me to get the money put back into my account.

Decided to go paperless to cut down on paper waste but what do you know...they never send a single email or notification that your bill is ready. They just charge you a late fee (and don't even let you know they've done that). I checked my spam and nothing. So I guess that is just their ploy to collect late fees. Can't imagine that's legal.

If you deposit money in Chase, they will make you beg to get it out of the bank. All branches except for two banks are called mini banks, no money, no bankers, no help, no good service. I wanted to withdraw my money and they told me that they have to ORDER my money. LOL LOL. What a joke, it takes 3 days to order your money unless it is 100 or 200 dollars. I would tell everyone, if you want trouble, go to Chase and let them treat you like _____ and beg for your money. Why would you go there. POOR service and banking at Chase. STAY AWAY.

If you want to get screwed over by a bank then go ahead & get Chase. I've been a customer forever and so I would assume that Chase would appreciate customer loyalty. It is clear that Chase only cares about ways to maximize their profits. They don't give a care about their customers. I was charged 3 insufficient funds fees when two of them were clearly covered but they told me that since 3 charges were made all had to be charged an insufficient fee. Yes, I get it. I didn't have sufficient funds only because my money did not kick in till about few hours later. It is my fault for trusting a corporation. For that I will be moving my services to another bank. I'm telling you. Don't do it. They will just find ways to make a profit off you.

I am an extremely upset customer this bank is by far the worst bank to work with. They are a complete joke on everything! I thought I had chosen a good bank but was completely wrong on it. This bank has allowed multiple transactions to my account that I did not approve. That has now left me into an overdrawn to my account. I tried to go to the bank and work this issue out. They were no help. I asked to close to my account with them because of this and they said no because the account has to be paid off.

Illegal loan practices! First-time home buyer. Permanently disabled. Today, after a bad interaction with another potential lender I decided to check out Chase Bank and spoke with a woman in person. If you're low income then you know her type: arrogant and better than you because she has what you don't. I was repeatedly pressured to get a job. I'm totally and permanently disabled and had said so. She kept telling me to get a roommate or move away from the area. Her calculated "monthly mortgage payment" was $120 higher per month than the first place! It was also 20k less than what the previous place was willing to lend!

I order a product from a clothing store in which they didn't send my item at the appropriate time so I tried to cancel. I contacted Chase claims department to have my money reversed in which they did temporarily. I have had nothing but hell with this issue. They repeat the same information. Each time I call they sit on their behinds expecting you to do all the work. This company is a joke!!!

On October 4, 2018, my husband and I went to the local Chase Branch on Riverdale Avenue & West 236th, Bronx NY 10463 to open up a Chase Business Bank Acct. We were serviced by an inexperienced Chase Business Banking Dept employee by the name of Angel. The number of errors that was committed by Angel in opening our business banking account was incredible. My husband and I had to go back and forth to the branch for a period of 4-5 times within a period of 3 weeks because of the consistent incorrect information that Angel ** provided. We filed two complaints through Chase against that branch and my husband and I were never contacted by the branch manager to follow-up on both complaints.

Never send any documents in the mail about my accounts being closed until I tried to make a deposit. Was notified my all my account were no longer open. Never GOT A NOTIFICATION. ALL MY AUTO PAY PAYMENT WERE REJECTED THAT MONTH!!! Do not recommend Chase at all.

I have had a Chase account for years as does my Mother. Today I was given a check from my mother for 8,000. She is in the hospital and can not hold my hand and walk into the bank with me. Something Chase apparently needs. I having a Chase account as well thought this would be no issue ESPECIALLY inside the bank and not at the drive through. After having to prove I had a account and with a valid driver's license and in the same state with the same last name as the name on the check. They tell me I have to wait up to 5 days for it to clear and it has to be deposited.

So I was going in with my temporary permit which is paper because I’m in The state of Texas where you get a paper ID, while you wait for your new card in the mail. Well I lost my paper one. Called the Texas DPS. They emailed me a new one while I wait via email. After a one-hour phone call. So I also lost my debit card, so I got a new one. No problem. Well my pin doesn’t work so I call the customer service. They told me to go in the bank which is cool. No problem right. I have a ID. My new bank card. It shouldn’t be that big of a deal, right!? Wrong!!! I drive an hour to my local bank on my side of town from school barely making it. I go in. Sit down with the Assistant Bank manager. He takes one look at my temporary ID issued by the bank. Tell me it’s a fake.

They kept sending offers to open accounts. When they offered $600 for opening a checking and savings account, I figured, what the heck. So I spent about an hour and a half/maybe 2 hours(!) at my local Chase branch opening the checking and savings accounts. Once opened, I was told I needed to have a direct deposit made into the account in order to receive the bonus. I am retired and contacted my government agency to initiate the direct deposit. So, of course it takes them a minute and a month, and THEN I was informed by Chase that the deadline for the deposit was not met, so the deal was off. Really?

I sold a puppy to some folks. They wrote me a check for the pup. When I went to town to cash the check they told me it would be $8 fee cause I did not bank with them. Now mind you this was the buyer's bank. So they needed my ID which I was happy to provide which was my enhanced drivers license. Then they proceed to tell me they needed another form of ID. So I gave them my insurance card. That was not good enough. They wanted a credit card!!! I refused. I said, "You can see it but you can't write the numbers down." They refused to cash the check unless I gave them another form of ID they wanted.

I have a credit history for more than 7 years. Never missed a payment and for the second time in a row Chase closed off my account 2 weeks after opening the account, just because I used my credit line. Never had this issue with other creditors, shame on them.

On 10/22/18 my friend and I went to open up a checking and savings account at the local branch in Dixon, CA. We were "helped" by a grouchy woman name 'Liliana' that made us feel like "why were we in there". Her attitude and talking down to us made us feel like the hell with opening anything at this bank. Why do so many bank employees feel they have the right to pass judgment on customers? I am glad I left there after talking with her because she made it easy to see why all the social issues are what they are against her kind. Never going to tell relatives to bank at that place full of disrespectful judgemental **.

I switched to Chase hoping that they would treat their customers in good faith. Not the case at all. I don't know why they are constantly holding deposits for no valid reason. I will have to switch back to banks that will not hang on to my funds.

In our personal experience, my husband and I are grateful to this bank for trusting us and lending us the money to buy our cars. It is important to value the opportunity offered by a bank like this. Without racial or ethnic discrimination, or by origin of country, I firmly believe that this bank helps those who want to live with dignity in this beautiful country. Thanks Chase Bank.

One star is too high for their customer service and inability to process checks. Are they profiting on holding on to checks for 7 days, after the funds have been released by the other bank in one day. No reason no rationale...just a lot of BS from Chase- These two banks are full of it.

On Aug 07th., 2018 Chase sent me a letter notifying the closure of my investment account. I never received the letter in my mailing address. By sheer luck I got word of this and on Oct 9th. I called IFS in order to request by email a copy of the original letter (which basically said that my account was going to be closed by Nov 01st. and that I had to call the IFS number to get further instructions) and obtain the proper closing and transfer instructions of my money. I requested the operator to send me the same oral instructions she was giving me over the phone by email, which she did.

We got mail from Chase saying they were closing our bank accounts unless we called a number and gave them our social security numbers. We sent a copy of the letter, which we thought was a scam, to Chase Fraud. They agreed, and told us to ignore it. About a month later Chase refused to make a scheduled payment from our checking account, saying that we hadn't provided the information they had requested. When I asked what they wanted, they said they "needed to know the source of our wealth"??? What a bank!!!

I went into my Chase branch on Friday, October 26 to inquire about my safety deposit box to see if it still shows in my trust. I happen to be reviewing the statement from Chase and noticed the word "Trustee" was missing from my name. I've had my safety deposit box since 1985 with American Savings who merged with Washington Mutual who merged with Chase. I was surprised and upset to find out that after the merger, Chase removed "Trustee" from my box and placed it into my individual name without notifying me and without my knowledge. An employee of the branch called head office and was told that I never put it in the trust. This is NOT correct. I have Washington Mutual paperwork showing safety deposit box was added to my trust, and after the merger, Chase decided to drop the trust from the box.

I opened a small investment account with Chase to trade stocks. They offered 100 free trades and I thought what the heck and started with $800 and grew my account to $1200 very quickly. I exceeded the number of day trades within 5 business days & was put on a restricted cash only account, which was fine. I understand the day pattern rule. My bad for not paying closer attention because Chase never notified me until it was too late and charged me $5 for a mailgram. Lol. Whatever.

Went to Mexico and stayed at a resort for one night. When we got back home we saw we were charged for two nights. I initially tried calling the resort but was put on hold for extended periods of time so I decided to call Chase in May 2018 when we saw the charges on our account. They told us they would credit our account for the one night and check out the dispute. We didn’t hear from anybody so we thought everything was taken care of. Then in late August we received a phone call stating they were going to put the charge back on our account because they received information from the resort that said we could of had access if we wanted. We told them that we had a receipt from the resort showing we checked in on the 23rd and checked out on the 24th. The total due was a charge of $248.00 with a zero balance. We faxed that information to them.

I was alerted to charges on my Chase Amazon Card that were put their erroneously. I didn't charge on this particular card. I was on the phone with customer service three times, trying to find out what the purchase was, and how it ended up on this card, and not my usual charge card. No answers. A basic run around for a half hour. Pat, obviously scripted answers were given, none of which told of the items charged, or the dates of purchase. I was furious and frustrated at the routine and run around.

Sent a very important wire transfer for my family and Chase without any consent and care decided to cancel the transfer for no reason without notifying me. It took me 3 days to call in and figure out that the transfer had been cancelled because they wanted to ask me a few questions and once I did answer those once I called in, they told me that I had to go through the process again... Escalated the call 3 time went from Maria, to Shree to John to Katreen at their customer "Service Line" to get no service whatsoever! Bank of America was always better. So mad at my fiancee for making me switch to this crap of a bank!

I've been trying to pay off an auto loan for a month now. First we mailed a check to them at a PO box they list. Then for 2 weeks we say no activity. We contacted them and they said they never received any check. So then we stop payment on that check and send a 2nd check overnight tracked and signed for. Then online my account shows as closed. So we think the issue is resolved.

On October 7th there were fraudulent charges on my account totaling 470 dollars. When I got a fraud alert I immediately called and cancelled the card and filed a claim. After cancelling my card 900$ more of fraudulent charges got declined, after filing my claim they credited my account just to receive a letter 2 weeks later accusing me of authorizing the withdrawals and that they are reversing the credit back since they were PIN transactions! I fought, argued and got nowhere! I told them I can't be 2 places at once and they can care less! I know the cards can be duplicated and their response was yes they could but chipped cards can't be duplicated which is BS! I didn't make those withdrawals!! 470 may not be much to anyone but it's a lot to me - it's my daughter's childcare money! And other bills!

Deposited a check using the quick deposit app LOL. Hahaha they got me! 7 days to clear a personal check that I could have just took to the payee's bank in cash in 5 minutes. I was told by Chase that I should go to the bank and cash my checks and bring the cash to Chase and put cash in the bank??? Wow why the hell would I do that? Chase is one of the worst banks I ever dealt with. Only good if you have a Chase check that you're trying to cash other than that no good. Oh yeah they will count your pennies for you. How are they Still A banks when there's much better Banks out there. Soon as this check clears I'm ripping all my money out of the bank and running to the bank next door!!! Chase sucks.

Inhuman is defined as follows: lacking human qualities of compassion and mercy; cruel and barbaric. My mother just got out of the ICU after nearly dying and is bed bound indefinitely. She asked me to help manage her finances including her bank account to handle bills from caregivers and to sort out her medical insurance. Chase froze her account so we called Chase only to be passed from department to department until we were put on the line with an extremely rude lady in the fraud department.

Chase customer service has been really helpful regarding charges and fees to my account! They are a great reminder as to why I choose and will continue to choose Chase as my preferable bank! Most reps for Chase really do have a heart, which is much appreciated!

Like other reviewers I would like to be able to give them 0 stars. First, my son's account (on which I was a joint holder) was hacked and close to $8,000.00 stolen while he was out of the country. He had no success contacting the bank through their international number. In addition to this account, my husband and I have both a checking and savings account with this bank plus a Chase Sapphire Preferred credit card. Since I was a joint holder on my son's account you would think that it would have been easy to have the stolen funds credited to another account. Instead, they told us to immediately close the account, which we did, and then they tried to credit the funds back to the account they insisted we close!

I received two cashier's checks from a Chase Branch. I was present when they were written. I asked the teller if there would be any problem cashing the cashier's. The teller replied "these are cashier's checks, they are guaranteed to have the funds available." Monday afternoon I went to a Chase Bank to cash one of the checks, they asked if I had an account there? I told them I did not. They asked for a second form of Identification. The only issue they had was if they had enough cash on hand at that moment. Which they did and they cashed the check. The second check was for the same amount so I took it to another branch knowing that they may not have the cash on hand and I may have to come back the following day.

I got scammed by Chase Quick Pay. I bought tickets online for 300$. Chase won’t get my money back from the thief that scammed me even though they know and stated that their service is used for theft. I went to the branch twice, talked to claims and complaints several times, and today I closed my savings account with them. I’ve had it and they don’t care about customers, just about covering their own **.

Our house was flooded and our insurance send us a check to restore our house. In the meantime, we were staying at a hotel with our kids which was extremely inconvenient with our kids going to school and both my wife and I working full time jobs. Chase says that they have to hold on to the check and release it in portions, which we understood because they are (unfortunately) our mortgagee and have a lien on our house.

Like many others before me, if I could give this review 0 or negative stars I would. I had a complaint against the type of service the Sapphire Preferred Dispute Department. Unfortunately, this is the online option because the people that handle the complaint is also the Dispute's department. According to two supervisors that the complaint will be documented only, NO FOLLOW UPS. For a premier card at Chase is the by far the worst credit card service I've ever received. This has nothing to do with the card itself. The perks for this card is great. But the human service is absolute trash.

If I could give a minus I would. I was trying to find out about my Amazon Prime Signature Visa card. Amazon told me I had to contact Chase. I tried calling 6 different numbers. Got in touch a few times but no one could help me. I was given another number. I was told to sign into Chase. I was told my Social Security number was not valid for any card. DUH... I want to cancel my card even though I will lose points on the card. Chase is the worst to work with. I have a loan through Chase and it ridiculous trying to talk to someone about that also. I will never work with Chase for anything again.

I was a victim of fraud, In the Month of July everything went wrong. I lost my job and money from my savings was taken away from me without any consent or warning. I was trying to sell items from my house because I had to decrease my whole lifestyle due to the lost of job. I started selling items in OfferUp and came across a person who wanted to purchase my coffee table. I was sent a check of 2,750, and when I receive it I go to Chase bank to verify it's good since I have never done this, so when they are assisting me they said the check is good and proceeded to process it.

UPDATE ON 11/16/2018: We've talked to a Chase specialist, over a month ago, then it was escalated to Chase's Executive Department with absolutely no evidence Chase took any action whatsoever. We've already been assured by Chase's Fraud Department that a check was sent via UPS overnight over a month ago. It was not!

I'm changing my accounts 5 in total to another bank. I just had a claims escalation dept representative tell me "YOU'RE NOT GOING TO TELL ME WHAT TO DO." Wow! I thought I was the client. My question was if I call on Oct 6 when would have I received my new card? Unacceptable...

Chase Bank will hold your money for as long as they can. I posted a transfer from my Chase Personal to my Chase Business account - it is now FIVE BUSINESS DAYS later and I still don't have my money. They say it "should" post by tonight which means tomorrow, or by Monday. They consider that one more business day - I consider it THREE MORE DAYS because I need my money!!! That will make it SIX business days, but it is TWELVE DAYS FOR ME. Calling them is senseless. I spoke with three people who all say the same thing and DO NOT CARE about my situation as a customer. They were certainly quick to charge me $34 for an NSF on my business account also for the money that never showed up when it was supposed to! I am floored at the appalling business practices that this bank gets away with. Don't risk using them if you need access to all of your money.

I had some fraudulent charges on my Chase account during Labor Day weekend. Chase called me and I asked them to cancel my debit card. While I was on the phone, transactions were being made. Chase initially gave me the funds back while they investigated. Chase took the money back from me within two weeks or so saying it was me who made the purchases.

I recently went into a Chase branch here in Henderson, NV to open up both a checking and savings account. My mom has banked with Chase for a few years now and per her feedback, she said it has been good. I sat with a banker at the last hour of business and didn't leave until an hour later after closing. I not only specified the amounts to enter for both my checking and savings, I wrote it down and gave it to the banker to ensure there wouldn't be any errors. I was also issued a temporary ATM card. Come to realize the next day as I was at a store to make a purchase, it dawned on me that the banker did not go through the process with me to create an ATM pin number when starting up my accounts!

After 7 years of spotless financial transactions, Chase decided to close my small business account - without any reason or without any notice. The only thing that I have to assume is because I receive around 20 wire transfers every month because my clients are overseas, but that is the nature of my business, and I have been doing this for 15 years. There is nothing wrong with that - all my clients are reputable airlines. As you can expect, it has created tremendous disruption and cash flow problems for my operation. It is an absolutely abusive, unprofessional practice of a big institutions towards small businesses and consumers.

Chase customer service is terrible. When I opened my account, I requested to prohibit my debit card and checking account from going into negative balance. The officer assured me it will never do so. Couple of months down the road my account got charged by AT&T as a "recurring payment" (what was never tied to the Chase account, but rather my international card with the other bank), and Chase automatically charged me a FEE for going into negative balance instead of just declining the transaction as it was supposed to do. Couple of days later Chase charged me another fee for "sustaining a negative balance."

I am still on hold. It has been a 25 minute call already!

I have been a Chase customer for 3 years and if I knew this is how they operated I would have went to another bank. On Sept 19 my wallet was lost and I was notified by Chase Fraud of suspicious transactions. A female found the wallet and used my Chase debit card to purchase visa gift cards. She bought 2 $100.00 cards and when she bought a 3rd $100 gift card is when they declined that transaction and alerted me 15 min later. I confirmed that I didn't make any transactions at that store. Keep in mind that I work in the city where those transactions were made.

I recently opened a checking account with Chase, but decided to close the account after incurring overdraft fees that I could not afford. I was told that my account would be closed after the balance was brought to zero, and I thought that's fine, I have a check that's going to be deposited. I was also told that they would stop any monthly payments to prevent other overdraft fees. So far so good!!!

Chase screwed up direct deposit this month. I have never had a problem in the 25+ years I’ve been their customer until now. An hour and 45 minutes on the phone all giving me different information each time and NEVER assuming responsibility for their mistake and of course cannot/ will not help. Why are they earning a paycheck?? I don’t get paid to NOT do my job. Chase employees obviously do.

I just opened a saving account because they say if you deposit enough money you will get bonus. After I opened the account, when I transferred money from BoA, they suspended my account. I called four times and even went to see a banker. Each time I spent more than an hour and got the same reply, "We need to verify from BoA" and they have a long waiting queue which we cannot wait and, "You need to call again." They encouraged you to open account to deposit money and suspend you for that. Till this day my account still got locked. I will close my account and never doing business with Chase ever in this life.

Every time I call I get non-English speaking individuals, English is not the primary language for Chase customer service. The speaker is difficult to understand and most times I also question whether or not they fully comprehend what I’m describing.

My husband and I received a fraud alert that froze our account while out of the country. We had placed a travel notice with the bank prior to leaving the country. We promptly called the international number provided and we told we would have to go into a Chase branch (we were in the Caribbean and a Chase bank does not exist in this region). We were given the option to verify our identity another way thankfully, or so we thought. After the customer service representative disrespectfully insinuated that we were not who we were, he proceeded to let us know that the issue may or may not be resolved... what? We have children and family to take care of while on vacation, we need access to our account. After 16 more minutes, a supervisor was able to “assure” us that the problem had been resolved. It wasn’t. In fact, we would find our account repeatedly blocked and we never had access to any of our vacation money!

We were victims of fraud on Sept 17, 2018. Someone got my husband’s debit card information and preceded to drain us dry. First 2 transactions did NOT go thru because Chase fraud people caught it, called him, verified it was UNAUTHORIZED, and said they were canceling his card & sending a new one. HOWEVER, THEY DID NOT CANCEL HIS CARD AS PROMISED AND THE CROOKS TOOK OFF WITH NEARLY $3000 OUT OF OUR ACCOUNT! Oh yes, we were promptly refunded only to be told a week later that we are liars and that the funds would be reversed.

My daughter and I have been banking with Chase for years in good standing on all of our accounts. I opened a business account and was conducting my business in the legal manner I follow when my credit card was frozen and shut down without a call or question. My business account is set to close and I was not told whatsoever until I found out at the branch. My daughter is a signer on my business account for emergencies and her two credit cards in good standing were shut down. I have to do reports and account for all of my business transactions. I have to balance my records exact to incoming and outgoing transactions. I fall all federal and state laws. I tried to talk with several people and one rep said, "I don't have to tell you anything." I was well then now the true color of the Pro Chase attitude I have is being shown in such disrespect from Compliance.

I deposited a check written on a local bank from my father in law on the 20th. I made note that part of the money (most of it) was place on hold by Chase until the 25th. I scheduled my bill pay bills for the 27th. On the morning of the 25th I get another e-mail from Chase saying they have put another hold on my money until the 2nd of next month. I called them as suggested but they refused to remove the hold until the 2nd and said I would most likely be charged overdraft fees. Can't wait to get my money and open a new account at a bank who believes in good customer service and won't hold peoples money for their use. I could have walked into the other bank and cashed the check and it is just down the street.

If you decide to go to Chase Bank keep in mind that you probably won't have a debit card for a month or longer. They don't put things incorrectly, and they also ship it a week after you go in. So technically the 7 to 10 business days is doubled.

I've been a Chase customer for 8 years, I have my 401k plan with them, I basically was a loyal customer, and a week ago I tried to withdraw $1900 from ATM, the machine did not dispense the cash but it did charge my account. I notified the bank (branch) right away, they did another withdraw on the window, and asked me to call a number, I have now called 4 times and my claim is rejected. Branch manager is aware the ATM is faulty and have had several issues with it, but yet I can't get a resolution on my issue. This is like being robbed by the bank... Today I called again and didn't get a straight answer. I asked to speak with a supervisor, and the lady who took care of me basically denied me speaking to the supervisor. Bank problem escalation process is completely unacceptable, claims department is very incompetent, useless and unhelpful.

I am extremely upset with Chase Bank. I recently opened an account online, haven’t received a debit card yet and my direct deposit went into the account. I attempted to Zelle the funds to myself to an account that HAS A DEBIT CARD. And they blocked my account and because I didn’t have a debit card. Told me to go to the branch to verify myself... I go into the branch. All is cleared. They tell me I can send it again... Send it again same problem, reduced the amount I’m sending... RESTRICTED AGAIN! Called in to customer service and they told me TO GO INTO A BRANCH AGAIN! How many times do I need to verify myself to receive funds from my OWN account!??

Chase, JP Morgan executive experience causing synthetic crimes. Chase mortgage specialist Mortage Kecia ** at Chase on Manhattan Blvd., Harvey, LA 70058 illegally withholding signed Powers of Attorneys on Joint married members ** Isaac Born 09/18/1970 married to ** Trina Born 02/24/1969. Homeowners Permanent paid in full address ** causing victims of identities theft, Mail And wire fraud illegally evicted Homeowners on 05/21/2018. Staging As landlords Willie ** and Amelia **.

Do NOT put your money into Chase Bank! This bank, even compared to Wells Fargo and BOA, is on another level of unethical behavior. I had thousands of dollars stolen from me and this bank had non-existent fraud protection as well as no coverage for the fraud whatsoever. And it was their fault I was compromised as they had information stolen from them. I spoke to many people higher up in the company who openly admit to their unethical business practices that they only care about their own interests and profits (even if they must use loopholes) than to look out for their customers. THIS BANK ABSOLUTELY WILL STEAL YOUR MONEY AT SOME POINT IN TIME. I was scammed and will never use this bank or any national bank again until the government actually puts together laws that prevent these scammers from using loopholes to profit off their customers.

I'm writing this email to let you know about my Chase account problem. I had recently opened an account at Chase Bank, however, it was blocked as I tried to send my friend an amount of 500$ through QuickPay. Later, when I spoke to the manager about it, she spoke to customer service and let me know that my account has been closed and that I cannot open another account at Chase. I was not given any explanation as to why Chase has terminated its service with me. Thank you for your kind relationship and response.

I was a victim of fake check scam. When asked Chase banker about validity of check banker told me “Sir, check has been verified”. I made a decision based on that information and then Chase returned the check and completely dismissed the banker erroneous info and held me liable.

I opened a rollover account for some of my retirement funds in July 2018 with the understanding that they would be transferred out of Chase to two annuities once the funds were deemed "collected" at Chase. It is now mid September 2018 and the bank has yet to transfer my funds - one excuse after another- paperwork not completed properly, issues with the Medallion Guarantee, wrong mailing address and the list goes on and on! We solve one issues and Chase comes up with another reason not to transfer the funds.

I went to the Chase ATM today in Englishtown, NJ. When trying to withdrawn $40.00 cash I got the message "We aren't able to give cash right now. Please call us at 1-800-935-9935". I went inside the bank and was told that their service tech. was there previously and that their outside ATM wasn't working. I asked why wasn't there a out of order sign on the ATM. I then withdrew $40.00 with their inside ATM without an issue. I now realize that my account has been debited twice for $40.00. When I call the 800 number above I am told that I have to file a claim with customer service and answer questions. Why do I have to waste my time when the bank knew they had an issue with the ATM and didn't do anything?

I checked my balance. Was negative due to monthly service charge, I deposited money. Then the next day Chase closed my account, nobody notified me that they decided to close it due to 60 day no activity. I talked to the branch mgr. She said, "Sorry, can't do nothing about it."

I received notification from Chase that they were moving the branch at 4909 Lakewood Blvd, Lakewood Ca. to another location down the street. This closure eliminates my safety deposit box. Chase is telling me I will forfeit any unused portion of my annual rental fee if I don't move the box to another Chase location. This does not work for me so I asked for a refund of the unused portion of my rent. This was denied. In the rental renewal letter sent in May there was no mention of a possible branch closure. Closing a branch requires so much lead time that there was no way they didn't know it was going to happen prior to sending out renewal contracts. I am not terminating the rental agreement. Chase is.

Two fraudulent inquiries were made with Chase Bank. I called immediately and after investigation was told they will be removed from my credit report within 3 to 5 weeks. I called back after 5 weeks to ask that they please have them removed. After much runaround, they again stated they would. After the SIXTH time calling in the course of many weeks, I thought this time they actually will do as they said because I also received letters that they would. It has now been 5 months and they have yet to do as they promised. I cannot trust any business that is not true to their word. None of my investments will ever be with Chase. Beware.

I went through the drive thru as I had my six kids with me. I needed to get 1250 out. They only gave me 1150. After speaking with the manager he told me that they were not over by any amount of money. I asked him how in the world sitting here did I lose 100 dollars. He told me there was nothing he could do. Ummm you can give me my money. He was rude and not willing to help in the slightest. 100 bucks might not sound like a lot but when you have 8 mouths to feed that 100 bucks goes a long way. I'll take my business elsewhere! This Chase is off of Cypress Gardens Blvd Winter Haven FL.

I did in February 2018, a QuickPay transfer (not first time I did before and all the time was good) from my business account to personal and unfortunately (because they chose to do the transfer by phone number not email like all the time and there was my old phone number) the other lady received my money, and they can't help me out. In that case and the easy way was just decline the claim 2 times with no reason, (I received at home a letter from chase where is says my transaction was disputed but I never received my money back) and that person which received money she said is not her fault and the bank have to took money from her account, she can't return to me. For this reason I lost my 860$, and nobody wants to help me. Now I can't understand how the people can be like that. Bad experience and I am scared to use again the QuickPay.

I had an savings and checking account with Washington Mutual from 2001 up until the bail out from Chase. I live abroad in Hong Kong, and manage tutorial centers under a registered, limited company. In April of this year (2018), I logged into my Chase account to discover that my account had been breached; over $2000 USD had been stolen from punk kids who had purchased World of Warcraft 2-3 year subscriptions. I filed a claim with Chase’s claims department, closed the account, and waited patiently for the investigation to conclude.

When Washington Mutual was taken over by Chase my Commercial Loan went with Chase. In 20 years I was never late on a payment. When the loan was coming due Chase would not renew the loan. Their reason was they don’t loan in my area any longer. During the loan period with Chase I was told by them they would renew the loan. The loan to value was very low and what Chase wanted is take the property from me so they could resell it and make an enormous profit. I was able to refinance the property with another lender and pay off Chase. Chase is a crooked and lying bank that should be exposed for their criminal intent. Please spread the word.

Banks are not our friends, they exist to make money off of the people, it's a business. Now that I have established this... I bank with 9 banks including B of A and TD Bank and several others. No bank that I am aware of aside from maybe Wells Fargo, who I have not worked with, reaches to the depths of terrible the way that JP Morgan Chase has. I have been with Chase for 37 years, but not anymore. They switched off my autopay feature on one of my 17 personal and business credit cards. Therefore sending my credit down from 836 to 710.

WARNING!!! WARNING!!! If you sometimes mistakenly overdraw your bank account, I would advise against banking with Chase. I opened up an account here and was given two option. Option 1 = Chase would allow transaction to go through even if it leaves your my account overdrawn. I would have to pay the mounting overdraft fees and need to satisfy the negative amount ASAP. The other option is that if there is not enough money to satisfy the transaction, then Chase would decline. I chose option 1. I was told that even in this option, Chase has the right to refuse covering the transaction.

Chase has placed restrictions on my account that I never had any issue with before for the past 10 days. They claim it is because I deposited a check that is not made out to me. That check has cleared the originator bank and two weeks later they are still not releasing the funds. They say they must first speak to the payer of the check - but when they call the number they claim belongs to her, no one answers.

I have been having Chase accounts for several years and until last week I never had any problem with Chase. Last week I tried to do a transfer between my accounts and I realized it is not possible. I called them and I was told my accounts are restricted and they need more immigration documents! WITHOUT ANY NOTIFICATION THEY HAD RESTRICTED MY ACCOUNTS while I had a check which needed to be cashed in a few days! I still do not understand how can they restrict YOUR money without any notification!

I usually don't have problems with banks or the customer service on the phone. But without a doubt, Chase has been the worst experience I've ever had. They closed my accounts without notice -- accounts that have been in good standing for years and one that I recently opened for "aggressive spending." Keep in mind that over the long period that I've had credit cards and bank accounts (numbering in the 20s) I've never been late for a payment, overdrafted, had a card stolen, etc.

I have been banking with Chase for almost 10 years. Up until recently, I have been very satisfied with this bank. Unfortunately, things have gone downhill in the last few months. This summer, I experienced a financial hardship. The contract I had between the company I worked for and a school ended at the end of the school year. I was slated to begin working at their center over the summer, but never received hours. I fell behind on bills and called Chase for assistance. I asked them to cut off Overdraft Protection so my account would not keep getting overdrafted and charged fees. She assisted me with that, but said it only stops debit card transactions & wire transfers will still be approved.

I’m so disappointed in Chase. After running my business with Chase for over 5 years, they randomly decided to close, freeze my account and freeze my funds. The only way I found out was because I was buying a plane ticket to see a client and Southwest wasn’t accepting my debit card. When I called Chase to see what was going on they said after review they decided to shut my account down and issue a cashier's check for the remaining balance which I’ll receive in 10-14 business days. I asked them what was the reason and they said they are exercising their right not to answer my question.

They charge $8 to cash a check written out of your account if other party does not have a Chase account. For instance: I don't have a Chase account. Someone writes me a check. I go to Chase. They verify funds and charge $8 to cash the check. That's unfair and unreasonable. I will never bank here again.

My debit card was stolen, so I called and filed a claim to close and shut down the card. They then gave me a temporary credit until they researched the fraudulent activity. After 2 months they reversed the credit and would not provide me with why they denied my claim. Every time I call the dispute department regarding my claim and to try to get some answers on why they reversed the charges no one has answers other than they keep lying to me giving me different excuses. It's like a bunch of monkeys work there and no one wants to be accountable and they keep transferring me from one monkey to another without explaining or stating the facts of why they are stealing $2000 from my account.

I attempted to use my Chase Visa to charge gas. This is my neighborhood gas station where I go every week. My Chase card was declined, paid in full on autopay every statement. I used another card to pay. Chase has the charge as pending and refuses to remove it. Incompetent customer service.

I liked the service that I received from **, personal banker! Back on Wednesday, August 8, 2018, I just barely arrived to New York City and needed a Chase Bank. This location at 615 8th Avenue, New York, New York 10018 was most likely the closest one to me and when I arrived I was greeted by **, personal banker. I just want to personally thank ** for taking good care of me as her Chase Banking customer!

Chase is not a perfect bank but it is a good bank. They have convenient hours and great locations. They also offer state of the art services that help you avoid standing in line. You can easily make check and cash deposits and get bills in any denomination you choose without ever having to speak to a teller. The mobile app is great too. You can easily transfer funds and set up to be notified of any account activity immediately as it occurs. At my local branch the customer service agents are friendly and helpful. I am typically leery of banks in general but I do feel somewhat secure with Chase.

The most unprofessional business I have ever dealt with. I have been a customer for 20+ years and the unprofessional service that I have received in the past couple of months is unbelievable. Nobody knows what they are doing and it it's an endless cycle of being transferred around since nobody is able to do their job or wants to take any accountability. I will be closing all of my accounts ASAP.

Chase placed a hold on our account based on a check sent to us by family. We didn’t receive any notification other than a threatening letter telling us our account would be closed in 7-10 business days almost a week after the check was deposited and accepted by Chase according to our account online. When we called to get help, Chase was unhelpful and rude. I would hope to receive quicker notification if something is wrong with my account or if my account is locked preventing me from paying bills. We are closing our account and banking with a different bank. Horrible.

Chase is hands down, the worst ** financial institution I’ve ever dealt with in my life. I am disgusted at the amount of money being stolen from me, in “overdraft“ fees. If my account was made current before the next business day, why was I still charged an overdraft fee. I cannot wait for another bigger, & better institution to buy this ** cooperation out. I would never recommend Chase to anyone for any of its services. Chase is not to be trusted.

The bank claims amazing customer service but provides wrong card. I asked for Sapphire Reserve and got preferred and then I am being forced to keep it for 1 year or go through the hassle of canceling and affecting my credit history and reapply.

I have an Amazon Rewards Signature Visa card and recently got a promotional offer in the mail from "Chase Bank USA". The offer was one that said use the card to make purchases on Amazon.com and depending on how much you spend we will give you 6, 12, or 18 months of no interest. I was skeptical so I called Chase prior to making a purchase to talk with a customer service rep. They assured me it was a valid offer and all I had to do was make a purchase on Amazon.com and the promotion would apply. After making the purchase the first statement came and there was no interest so I figured all was well. The next statement came and I saw I was being charged interest so I called another Chase representative. I was told this was an Amazon offer and I needed to contact Amazon to get help.

I just had my debit card declined 3 times at a gas station while trying to put gas in my car. 2 times I attempted debit last time credit. I knew I had cash. Drove home. My acct showed I had cash. Spoke to a rep, she forwards me to fraud dept. They closed my acct no reason which they will share no explanation. I have money in there and I have never bounced a check. I actually have it set up so if funds are not in there a charge would not go through. I receive child support to that acct and all they WILL tell me is that in 10 days they will mail me a cashier check for remaining balance. They won't allow me to go to the branch to withdraw and close it out.

Write to call attention to incident that occurred by Chase Bank employees and loss prevention department of Chase Bank. I received a settlement check from a lawsuit in the amount of $168,743.42. The check was written on Wells Fargo Bank. I deposited my check into my personal account on 11/27/17. I was concerned that the check had not cleared and called and was informed by several Chase employees (Danielle, Anna and another gentleman) that my check was forwarded to loss prevention because my law firm "had a history of bouncing checks" and that Chase had put a hold on my account and since they can't verify the check my account was going to be closed on Friday December 5th 2017 and the check was going to be returned unpaid.

I’ve been with this bank for about 2 years and with this bank I’ve gone through more than 8 claims of fraudulent activity!!! This bank is nowhere near secure, strangers are able to use my money and account more than I am. Then the bank takes 450 dollars out of my account and refuses to return it. Instead of doing their jobs and making sure my money is safe, they do the exact opposite! This is the absolute WORST BANK I’VE EVER HAD! DO NOT EVER USE CHASE.

We opened a total checking account and two high school accounts for our kids. This was two weeks ago so we leave and go on vacation. Keep in mind no bank cards have even been received yet. I called Chase today because I couldn’t log in and they informed me they have made the decision to close our accounts and refused to give a reason why. I called corporate they transferred me to executive and still no reason why. We are good people, we work and have legitimate jobs on the books there’s no reason why we would be denied. My next step is to contact an attorney and sue them for discrimination. Disgusting!!!

I am the rep payee for residents of an assisted living program. We bank with Key Bank. Mistakenly, the Social Security check for one resident got sent to Chase Bank. When calling to get the check transferred to where it belongs, telephone representatives would not speak with me because I am not a Chase account holder, even though they are holding money that does not belong to them. I spoke with 2 men, both were extremely rude and unwilling to assist in solving this problem. When I asked to speak with a supervisor, the request was denied. Maybe that's the reason we bank at Key.

They waited until 11:59 pm to charge my account a transaction just to collect the 34.00 overdraft! There needs to be some type of law that banks process transactions in a timely manner because if it would have been earlier I could have deposited the funds or transferred funds. But no they want to ** people. Well bye. My money will be gone and I will only use BOFA they do not charge bs ** fees. You guys get hacked on a regular. People's info is stolen and charge fees and tell us nothing can been done. Agh but no so true and I will be seeing about changing these laws how you guys allow merchants to take funds out then they fall off and then taken out again not leaving the correct available balance to be known.

Me and my husband were ready to rent a house from somebody Texas. We filled out application, then transferred money from checking to checking by Chase. Then to find out it's a scam. We reported to Chase.

I have an account with Chase and I wondered if there were a separate card I can get that would be different from a credit or debit card (I guess, like a prepaid card). Found out that Chase had a “liquid” card. Called and spoke with TWO representatives from the bank that advised me that all I would need is 25$ to open the account (since I already have an account) with them. I asked the representatives if there were ANY OTHER INFORMATION I needed to know. She advised me to go online to apply for the card or go into the branch itself. Keeping in mind I spoke with TWO DIFFERENT REPRESENTATIVES and both told me the same thing, which was bring two forms of identification and the 25$ needed to open the account. I arrived at the bank, just to be told that I have to keep 3000$ in the account, the account has to be a PREMIUM account, I must purchase “X” amount of things per month...the list goes on.

I have at this time a great experience with Chase. Chase is global oriented and thoughtful of a client business relationship with Chase. My daughter and I have had accounts with Chase for over 20 years never to feel unwanted, mistrusted or below Chase as a client. I talk with the bankers of how my business works with a response of understanding I am a bit more rare than the next account. I have specialty clients and investors. I so far feel confident in Chase. I would recommend Chase for money services.

I opened an account with Chase. Everything was great, they approved me and send me the card. And then, out of nowhere they decided to cancel my account without any reason. They just sent me an account saying that my account was being canceled. On top of that, they made me transfer some money from my other bank account, and they did not care if it was my money or not, if it was my account or not. They just wanted to get my money, now they canceled my account. I want to get my money back, and they want to verify that the money belonged to me. (Which they did not cared when they received the money.) I have called customer service several times, and they are just rude!! And it's been over a month, and I still have not received my money!! THIEVES!!

I have been a customer for over 15 years without any issues until July 2, 2018. I went to the bank to make a deposit and the teller directed me to use the ATM machine instead of helping me, I guess she didn’t feel like it especially when no one else was in line but me. To make a long story short, because I had a lot of bills the ATM couldn’t process my deposit. And the teller came to the lobby to apologize because the ATM machine kept loading and ended up with a receipt to call customer service. I immediately went in the bank, explained to the manager everything, he called customer service and filed a claim with me in his office. Well today I received disturbing news that I didn’t deposit all of the money reported.

I purchased a car from a dealership at the end of April. I used my Chase Visa Debit card for the $1500 down payment. One month later the dealership used my card to charge an additional $1000 on my card. I called right away to report fraud. I was told by the woman that I signed the contract and am liable for that. I explained that I financed the car. She told me that If that finance company didn't pay, the dealership has the right to charge my card. I tried to explain that that's not the way it works. I hung up with her, called back, and spoke to someone else. The gentleman on that call said he filed a claim and would credit back my account.

I own a small business and had another business send in a wire that was not supposed to be sent to our business, it was a large amount that we did not have that much money in our account. The business who sent the wire incorrectly called the same day to explain it was sent to the wrong bank account, I then contacted the bank and confirmed these were not our funds and to return them. Chase had me go to a bank and sign a form to explain this which I did to help this business out, Chase then explains that they cannot return the funds due to our business not having the amount of funds in our account!!! Is that not theft by a bank? I will be removing our business from Chase today. That is insane and what a joke of a Bank Chase is. Stay away and find another financial institution as Chase does not have your back. Disgusting greed.

I opened a Checkings account at Chase because of their promo where they'd give you $150 for setting up direct deposit when opening an account. Also, they are compatible with virtually any virtual wallet or financial app in the market right now, and I like the convenience those things can bring. However, since I opened the account, I've had several overdraft charges that are simply ridiculous. While I have been advised they would occur anytime I hit a negative balance they would be charged, it is incredibly annoying. That never happened in my other checking account. If you don't have enough balance, the transaction is simply declined. Shrug.

Have been with Chase for over 10 years. Until recently they has been o.k. My husband died in May of this year and they canceled our credit card without notifying me. I only found out when I tried to use it. They said since he was the primary they canceled the card. When I found out it was canceled I had funds transferred from my checking to pay off the balance of $149.99, I had forgotten I had set up auto payment so when the time came the auto payment was made for $149.99 leaving a credit balance of -149.99. They refuse to reimburse me and tell me that my husband has to request the refund. Do you believe that. They know he died. There has been many calls and letters but they still refuse to reimburse the funds. Guess they are just going to steal the money. They do not answer my letters anymore. I also requested they transfer to Rivermark CU the sum of $10,000 which was immediately deducted from my account.

I deposited $11,500 into Chase so I can have cash reserved for my mother’s care in case she gets very ill after having surgery. 7 days after opening the account I went to take a look at it and was warned that the account was closed and my cash will be mailed to me! I was shocked??? No one called me to come back to Chase to take back my money, I was not given the opportunity to come back into a Chase branch to get back my money, and 3 weeks later I don’t see my money. They closed my account. I think because of a $220 bounced check that was corrected, over two years ago. I paid it back. But because of that, they don’t want me as a customer at all. But where is my money? I don’t see it in the mail anywhere. So I’m in the process of getting a lawyer because my mother has fever and infection post surgery and now I have no cash to buy antibiotics for her because Chase mishandled or stole my money.

They have weird rules to charge us fees and they are rude about it. They say there's nothing we can do. They are an abusive bank exploiting the little guys. Their ATM erroneously charged my account an extra several hundred dollars with a duplicate withdrawal. They never told me until I found it on my statement. If I had not found it they would have gotten away with stealing hundreds of dollars by duplicating ATM withdrawals, charging twice what you withdraw. When these issues are brought to their attention, they are blasé and indifferent. Their bankers act authoritarian and tell you they can't help you. They have no customer service. It's toxic.

I recently opened an account with Chase. I have been with Capital One for a couple years and they are fabulous, but I wanted the convenience of going into a local bank branch. Capital One doesn't have any local branches. I went to a Chase Bank ATM to deposit a check at 7:00pm 07/19/18 for $971.41. The pamphlet that I read said funds are usually available next business day. However, when I deposited, it said my funds will be held for 7 days. It would be available on 07/28/2018. I was given no option to retrieve my check. I was so frustrated! The check was a refund from Capital One on a recent vehicle payoff.

I am in the process of developing a sales location in the DFW complex. This is an offshoot from the Lisa Lawson Office Equipment company located in the greater New York area. Her outlet is in New Jersey. Another bank, Texas Star Bank, has been trying to block this extension. They have been spreading malicious lies in the banking industry. The local Chase bank is going along with this slanderous activity. Chase has confiscated $5,000 of an attempted international currency transfer made for partial payment of a shipment from Malaysia. The company's CEO is trapped in Malaysia due to this action. This complaint asks for Chase to quit interfering with International shipping and return the $5,000.

I have been banking with Chase for years and I have good credit history and never pay late on any of my account, so I just applied credit card from Chase, and guess what? I got denied, when I called them and asked why, they were so rude and told me some crazy reasons. I am very upset not only their poor customer service also, I questioned myself, why do I need to give them my money? Without our money, they will not get paid!!! I just applied at Capital One and got approved right away! How can I give you my money, put my money in your bank and you were so rude to me?

I made an overpayment to my Chase home equity account from a non-Chase bank. I called to correct and was told the funds would be deposited into my Chase account. 2 weeks and several calls later, I'm still waiting for my money. I have been told several different stories, now I have been told it will take 10 MORE business days to get my refund! I have 3 accounts with Chase that the funds could have been credited to. After banking with them for more than 25 years, I would expect better customer service. I also utilize B of A, and will now consider moving ALL my accounts from Chase. Customers are your business, please learn to value them!

DO NOT OPEN AN ACCOUNT WITH CHASE IF YOU VALUE YOUR MONEY. We opened our business account with Chase after banking our business with B of A for 10 years. We heard good things and thought to give it a try. WORST MISTAKE. Within 2 weeks after transferring all of our assets and customers through this new account, they decided to close our account with NO call or email, tying ALL of our cash reserves up until further notice for absolutely NO reason. "A check will be mailed in 10 days" is all we received from corporate. They literally told us that we have no right to even know WHY they did this. We are a small business, and cash is required for payroll, rent, taxes, and everything else involved in running a business.

So I went to cash a simple $200 check and I couldn’t believe the fee that they charged me $8. It’s so greedy for Chase to charge customers only because you don’t have an account with them. They don’t know that by being too greedy they are pushing customers away. Good luck. I won’t do business with them.

5 or more years ago, a law was passed that everyone had to sign an authorization form from their bank if they were willing to let their accounts go negative which would demand a steep penalty. This was from the economic recession area where banks gouged consumers. 3 times I've gone to Chase, both online and in the store, demanding that they stop letting my checking account become overdrawn. Every time they tell me that the way to resolve this is to put more money into my checking account. First, that's an asinine response. They shouldn't be that dense even if it's true. Second, there is a ** law against it. I can't figure out how incompetent they are across the board. Don't even know the laws in their own industry. Only bank to ever do this with me and they just can't get it together.

I recently lost my phone and my wallet which were connected through a phone case. My phone did not have a code on it so it was easy for someone to get into my phone. My banking information was all written down on a card in my wallet except for my PIN number. My mobile banking app allows me to enter the app with just one touch. I don’t have to enter a password or a username. Whoever found the phone got into my mobile banking app using my phone that was stolen and deposited a check for over 2000 dollars.

Chase Bank has loose security for online banking. Recently they allowed nearly $6000 to be stolen from 3 of my bank accounts via ACH transfers they did not verify. One transfer went to Pennsylvania, another to France and another to Ghana all in the same day and for similar amounts. Each transfer started with two deposits for less than a dollar and then the next day a withdraw of roughly $2000. Chase recognized after being informed that all three charges were fraudulent and refunded 2 of 3 charges. The third charge they refuse to refund because it is a business banking account. The business was started just a month prior and we will likely need to close up shop because of this loss which Chase recognizes as fraud but refuses to credit. Chase is taking advantage of their customers and needs to be held accountable. They have poor account security and are not being held accountable by our government. Shame on this HORRIBLE bank!

Chase is always the first bank to create rules that restrict customer freedom. They don't allow you to cash checks made out to cash and they don't allow someone to deposit money into your account. Their philosophy is warped and malicious. I recently asked them to call the account holder to verify the check since they refused to cash it because it was made out to cash. They said they couldn't because they didn't have a recorded line and that the customer would like deny having given authorization. They think that even their own customers are crooks. I refuse to do business with this bank.

One time I went into the bank with my daughter to open a savings account, so we went in and there were multiple employees and even less customers. We got called back and the lady said it takes 15 to open the account and she didn’t have time. Confused I said, "Well we can have someone else help us" and she said, "No they are busy" (without even asking them). So I walked outside and said, "I’m sick of people not doing their only job." So I talked to the stand in manager and she had someone else help us and I said, "Nope. Changed my mind. She will use another bank," and went to a credit union with excellent customer service.

I have been a Chase customer for 6 years. I have great credit. They refuse to raise my credit limit. Whatever. The worst part about this bank is, if you call, you will RARELY get a person that speaks English or very little. I can never understand anyone, so my banking experiences have been awful. Opinion? Go with DISCOVER.

I been with Chase over 30 years and was considering getting other credit card from them for my child in credit card for college but after the disappointment yesterday I will not and open a different account with a different bank. My credit card was hack into while I was on vacation but instead of keeping my credit up they gave me a temporary increase. While I was trying to make a purchase for my daughter birthday it decided to decline without no notification. I decided to pay this card off and not use it again. I will go to a community bank where they are more people friendly and understanding. I am very disappointed and will tell friends and family not to get this credit card my children included.

Starting around June 18, 2018 I found a strange deposit on my Chase account through a service called Zelle. To this day Chase has me on some account freeze will not let me access my money to pay my bills. My rent and car payment are due and I have worked so hard on my credit for this to ruin it. All the officials tell me is that I have to wait until August 02 for the freeze to be lifted. How can this happen? How many people have 2 checking accounts? I have never heard anything like this before. This can take a person down. I will be cleaning out my account when this is all said and done. I have been with Chase since WaMu... 10 years... Does that mean nothing these days? Does anyone know how I can be helped? I would appreciate any help from anyone. Thank you... Distraught D.

On the monthly statements Chase states that if your payment is not received on time, "you may be charged a late fee." Full disclosure: I didn't realize that my payment was arriving or being posted one day late. I sent the payment electronically 3 or 4 days prior to the due date in good faith. I am of the opinion that Chase purposely and maliciously did not post the payment until the third to ensure that they could charge me a late fee every month. Whether this is a fact or not is irrelevant to me. The fact that Chase is willing choosing to charge me a late fee for a payment that is one day late really tells me everything I need to know about their company.

This is my third run in with Chase Bank. First one they would not honor a reverse charge on a credit card when I had a warranty repair done on my motorhome. The repair facility did not call in for authorization so it was their fault no payment would be made and they were aware of it and Chase would not reverse charges because I could not show payment to the company via warranty. THERE WAS NO PAYMENT BECAUSE THEY WERE NOT AUTHORIZED!!! With that I closed my credit card with Chase.

What is so hard for Chase not to understand that I didn't do it at any time and will not. I am mad that Chase Bank cannot understand that. So if anyone out there knows how to get Chase Bank to stop the fraud please tell me.

My husband and I have been with Chase Bank for 5 years now. I have always been told that if you cause an overdraft on the account you can pay it off before midnight to avoid an NSF fee. Well last night I was overdrawn and I deposited $100 at 11:30 pm. I wake up this morning to my account negative because Chase charged me an NSF fee at midnight. They said their cut off time is 11:00 pm but when I did the deposit at 11:30 pm it said I was positive. They told me that their SYSTEM processes between midnight and 7 am. This makes no sense. I have also had problems with ATMs taking money and not depositing it in my account and even lost a check at their ATM. The customer service is horrible and they basically tell you that “It’s out of their hands”. Chase is all about taking the customers' money!

In 2007 my step-daughter was charging my new husband's Chase Bank Card. I had already paid off that Credit Card for him and didn't want more charges on it. Since his daughter didn't follow his instructions not to put more charges on the card, my husband called Chase. Chase changed the number and told us no more of his daughter's charges would be accepted. Guess what? Chase not only continued to accept her charges but had the audacity to send my husband a notice that they had done so.

Chase has the worst customer service. I always check my account multiple times a day to make sure the account stays positive. Chase randomly rearranges the balances. This is called reordering. My account says one thing at 1 am and another thing at 8 am. The other day I forgot about a check that hadn't cleared. There were already pending charges on the account and it was positive. When the check came through, that caused an overdraft fee. Okay, one fee. That was my mistake. Then the next day there were 3 more NSF fees! Those were for much smaller pending charges that had been there the day before. They reordered the balances so that the largest amount went in first and caused 3 more NSF fees! I spoke with several agents at Chase as well as 2 managers and they said they would take 1 charge off but they couldn't do anymore because there is a limit of 120.00 per year they can take off and that's not a calendar year either.

I have been having an ongoing issue with this company. They have a limited amount of times when they are willing to reverse overdrafts. Knowing this I always makes sure to stay on top of my account. I have signed up for alerts, emails, and text messages. Yet after 5pm these features lag and do not work. I checked my account at 9pm one day and saw that I was not negative in my account. Then the next morning all these pending things went through all at once and I was immediately charged 34$. When I contacted them they refused to even listen. They really need to learn how to better manage fees and how to respect clients. They are unprofessional and inconsiderate. They lose no money at all, but will take money from clients to make a quick buck.

My mother passed away on March 1st at 88 years of age. My brother and I are the only heirs. She had a cd with Chase for a long time (I believe) along with several other accounts so working through the process along with grieving has been difficult. We went to her old brand in Moreno Valley CA to get the money, which happened. But we were charge $140 fee because it renewed recently. This was not waived despite a long time customer and very little interest. On top of that we were forced to listen to a half hour sales pitch from a Chase rep on their investment options which neither of us had any interest in whatsoever. Not just unprofessional but bordering on heartless. Stay away from Chase.

Chase failed miserably to protect our money and managed to blame us for their mistake. We placed a stop payment on a vendor that was in breech of contract. Evidently the stop payment wasn't processed correctly because Chase granted them access to withdraw over $900 from our account. As a small startup business every dollar counts and Chase is refusing to accept responsibility for their screw-up. We are packing up our money and switching immediately. We can't afford to accept their incompetence or trust they have our backs.

I spoke with Jeff an supervisor in Chase credit department could recall his last name. The whole process was poorly ha see and he made it seems it was my fault. Even though it wasn’t, I requested a refund from a Chase credit card balance on 06/01/18 and the person who handle it initially didn’t process it correctly. As an result they put a stopped payment on the check and I wasn’t notified and my Chase checking account now in the negative. He offer no help to resolve this issue that they cause. I’m long time Chase customer and have multiple accounts and about the closed all 4 of my accounts. Complete ridiculous and poorly handle by the Chase credit card department.

I was directed to four different people for routine questions -- and none could answer the question. They also took my personal information twice, and I don't know why it was needed more than once, but that gave them access to my account and they still were not able to answer my questions.

(If you're after facts only skip to the last paragraph.) I have banked with Chase for years now. My wife and I when we were first married got sucked in by their get $100 for setting up an checking account. I have always hated the overdraft penalty payments and felt it was outrageous to charge $34 for going negative in your checking account. So my wife and I avoided it and of course inevitably being human sometimes we would forget about a check or a automatically pulled bill or whatever. Most of the time we would just go get a check loan because the interest charges on that loan was cheaper than having the overdraft's fee... this last experience has opened my eyes to a truth I always felt but never really acknowledge this bank is a titan.

I am currently on vacation in Orlando, Fl. Me and my family were at Disney Animal Kingdom on 06/04/18 entering the park. Afterwards, my son wanted a Disney souvenir. I proceeded to a nearby ATM. It was a Chase Bank ATM. I used my Regions debit card and punched in my code. The machine gave several selections to choose from, so I tapped 200 dollars. The machine rattled and made noise, afterwards it did nothing. No cash, no receipt, and no souvenir for my child. This ATM had taken my 200 dollars. This occurred around 12 pm. I was wearing a Pittsburgh pirates team shirt and shorts and a Disney logo hat. I hope you at Chase see the surveillance video to verify that this occurred and I am very disappointed in the way my family was left without a memorable vacation experience at Disney Animal Kingdom due to this transaction mishap.

I was at work and found that I did not have my ATM card. I called and reported it lost. I was told that if I found the card before midnight the next day they could reactivate the card. I got home and found it. When I called to get it reactivated I was told that they could not reactivate my card because they needed to a code to my cell phone and they did not have my cell phone number on file. I have a Chase app on that phone. They would not send the code to my email or as a secure message I could read when I logged in. The people who work in the call center did not seem to understand English well and kept repeating the same things. Either they don't understand their job or English.

My son was given a counterfeit $20 bill from a Chase ATM. We returned it to the bank, as it would be illegal to try to pass it to some unsuspecting merchant. They took the money and have refused to credit my son's account. They seem to think their ATM counterfeit detection system is foolproof, and the bank manager actually told me that I should have been able to tell that it was counterfeit. (Even if I had been able to detect that, it STILL came from their ATM!) They refuse to take responsibility for accepting counterfeit money from someone and passing it to me. I will report them to the Secret Service, since they broke the law by passing counterfeit money to a customer.

The branch in Rochester, MI has frequent problems with ATMs - machines are often out of order or out of cash. Today was even worse. I tried to withdraw $400 in cash, and ATM chewed them back while I was putting the card back in my wallet. The balance showed that money was withdrawn. I tried to call the number printed on the receipt multiple times, but was caught in endless loop of robo advertising for some "great auto insurance rates". It took quite a lot of my time with no result. Finally I called the number on my bank card and I was told I need to file some claim. Why do I need to file a claim for my money that were not dispensed??? The whole thing is ridiculous. I have to think to take my money somewhere else...

I used the drive-thru ATM last night and was robbed. The machine took funds from my account but did not dispense my cash. No employee of this organization cared to offer any assistance. They have no support for their own ATM available. Acknowledged that this happens regularly and apparently don't care to resolve the issue.

So 02/25/18 I go into a Chase Bank and purchase 200.00 in British pounds. They tell me the pounds will arrive in 2 business days. The pounds arrive 5 business days later. It is then too late to use the pounds. They tell me it will take 3 to 5 more business days to credit the purchase price back to my account. So after two weeks I will get 200.00 back for something they couldn't provide. I called Customer Service and spoke to a Supervisor who basically said " Tough luck".

Chase cashed a personal check my son had written out for high senior portraits. The photography studio (new) office manager told him the wrong amount due (told him it was $5610 but in reality it was $2610). I tried to contact the studio the same day but did not get a returned call. I’ve been waiting on a manager to call me back for 2 days. The personal check was deposited into the photographer account even though the teller saw my account would be in the negative -$3800 of the check was cashed. The transaction was done in less than 10 hours. I called at 6:15 am - as soon as I got the overdrawn notification I demanded the check NOT clear. I would rewrite the CORRECT check amount and all the bs could have been avoided.

I deposited money into my account before the 7 pm cut off date so I could avoid receiving any fees. They still gave me the fees and overdrafted my account. Now I have two outstanding bills and it has ruined me for having any extra money. I need that money and I'm thinking they flag the people who are low on money and find the right time to add overdraft fees. This place is a joke. After all my payments have gone through, I am getting a different bank.

Went with my LLC team to start an account. They could not answer questions without calling corporate. Highly untrained. It's supposed to be their job, and they can't do it without calling corporate. They were rude and snobby. I'm definitely taking my business elsewhere. I'd like to bank with people who know their job and can do it. I was treated as if I wasn't important. Well I'm going to another bank where I am important.

Chase Bank is no different than any bank today, profit is above customer service and it really doesn't matter how much money is on deposit. I threw a large payment on a mortgage I had with Chase and instead of applying it to the principal they broke it down into payments. I almost had to hire a crooked lawyer to get them to reverse the payments and apply it directly to the principal.

I have opened a business account with Chase for a year now and lately I have been having some trust issues with the way they manage the transactions. And when I decided to call customer service their services are horrible not looking forward to fulfill the customer's needs. I'm for sure closing my account with them.

I have been worried that they were hacked and a lot of accounts like mine were compromised. I applied for a credit card online and they sent a credit card to my home address but the card had another person's name on it. No one I knew or who had ever lived here. This happened about Jan 23, 2018 and they still have not given me a status update on the fraud. I did all the fraud alerts they asked me to do but they still have a fraud alert on my account and I cannot get credit. Yesterday UPS tried to deliver an envelope to my home with the name of the person who applied and got a $5000 card approved. I know because I still have the card and I showed it to them, and they told me to destroy it. Why would I destroy evidence?

The only suggestion I would make is they have multiple reps available to speak whatever language is required. Sometimes I have a problem with accents, but this is quickly resolved.

I opened up an account with Chase Bank 2 months ago. I deposit about 15 to 20k a month. Unfortunately I had 3 fraud charges on my debit card. The 1st month, I tried to use my card and it kept saying it was rejected yet the vendor still charged me 3 times, at 1st Chase was helpful and gave me a provisional credit but then because there are multiple charges/claims which of course I told them I tried to use the card 8 times and it was rejected and they could see that on their system. I even explained I tried getting a credit from the merchant and they told me to file a claim with my bank. Long story short Every time I call in I get somebody that I can barely understand and they can't understand me and it's from a different country and all they can do is read off financial regulations.

Used this for our business and then for our mortgage. We were very pleased with their suggestions as how to manage our money with few fees and continue to use them fifteen years later.

I've had to change my bank account number because I was hacked. Chase helped me so much to get it all straightened out. When I lost my ATM card, the account number was charged immediately and I received a new card within 4 days. Their online site is easy to navigate. Customer service is the best I've ever encountered. Very short wait time when you call them. Highly recommended.

I've loved banking with Chase for many years but after having several issues with customer service not understanding what my needs were and calling repeatedly to clarify questions I had already answered, I decided to close my account. When I went into the actual branch, the kid that helped me close my account said I would have access to the account to withdraw my refund that was on its way. Incorrect.

I signed up with Chase in Colorado Springs, Colorado and they were absolutely there for me, helping me get my finances in order.

A financial person in the past had tried to sell me annuities. I did not buy. He lives near me. Recently went to speak to my "Personal Banker" about money. She got up and reappeared with the same fellow. He looked at me and said disdainfully, "I don't deal with her. Find somebody else." It was uncalled for and ignorant. Chase bill pay is difficult, too. Bank does not breed confidence. I also found recently there has been a monthly deduction from my account without my consent or knowledge from some company attached to a Sears card. I have not had a Sears Card for about 10 yrs. It is American Health and Life. There is no voided check or signature from me asking for this insurance.

I have no quarrels with CHASE except that it continually provides me with a PDF for one of my credit cards that is inaccurate. No one owns fixing the problem. I am disgusted with lack of a response.

I leased a car with Chase Capital for 42 months. My lease expired on 05/01/2018. I did not returned the car back till 05/12/2018, when I a leased another Mazda for which I was charged the full month lease. I called Chase to give me back the money for the first car that I returned and I was told that Chase is unable to give the money back. At this moment I am paying for two cars when I only have one. I think that Chase cannot charge customers for monthly lease. The bank is taking advantage of the customers.

I been a Chase Bank customer for 11 years. I love the customer service, reliability. Also any unauthorized charges to the account and they credit my account with no problems.

Chase is mediocre to be one of the more expensive banks in the NY area but I do trust them more than any other bank in my area. I was originally with Chemical Bank. They either merged with Chase or Chase bought them out. With today's technology Chase needs to step their game up and stop hackers in their track. I realize they can't catch everything but 75% will suffice.

It is very easy to transfer money online to other accounts and it is very easy to make payment using the online service so I am quite satisfied.

I come in once a week for the last 2 years to change my company check and was refused to let use the restroom and to be lied to by saying that they don't have a restroom was disrespectful in many ways including breaking code policies. It happened at Chase Bank in Coconut Creek. 4809 Coconut Creek Pkwy, Coconut Creek, FL 33063. After my issue I called the 1800 number to file a complaint and nothing was resolved. I wasn't even asked for my information or what location this was other than my name.

I opened a new account, with my wife and son as partners. We deposited $12,700. A few days later I went into the Internet to review the account and got a message that the account is closed. A phone to the branch revealed that the bank decided to close the account because my wife's name didn't appear on the utility invoice that we gave when opening the account. I wanted to give the bank any document that will validate our id but the bank refused.

ATM security at Chase Bank is fair. Uses a 4 code access which is easier to break. ATM debits occur in small chunks, and no check is done to ensure it is legitimate. Drive through is almost nonexistent unless you use the ATM at branches. Credit card fraud happens often, especially if you let them know you will be out of country.

I have banked with US Bank and BOA, and found that Chase has far better customer service, banking policies, especially if you are overdrawn. You get a message you are overdrawn and have till 8 PM to add money before you are charged any fees, other banks charge you right away. Chase is for the people in banking.

I recently had one month's worth of credit card statements subpoenaed. Rather than giving one months worth of statements, Chase issued 6 years worth of statements. This huge mistake was met with complete apathy from Chase. Their attitude was unless I had a lawyer, they didn't care about the effect the mistake had on my life. Christina, the woman I was working with, refused to even give me the name of her supervisor. She said she "wasn't required to do so." I assume they covered this mistake up and no one was held accountable. I will be closing all of my accounts with Chase. Had they shown any sort of remorse, I would be more understanding. They simply don't care about their customers. I'll take my business and money elsewhere.

Instead of writing this review, I should be out finding a bank that understands the concept of providing good customer service. Chase Customer Service reps are the consistently the worst reps I have interacted with as compared with reps from any other company. Each time I have spoken to them on the phone, the person I am speaking with is rude, uncaring and very unfriendly. They don't care how long you have been a customer. They just don't care period. I am made to feel like I am bothering them and that they are doing me a favor just by talking with me. If I was ever made to feel the least bit appreciated, I would not have the negative opinion about them that I do. I have been a fool staying with them for all this time. I hope the next bank I deal with be nicer to me and make me feel they value my business.

Chase Bank's policy of going out of their way to ensure that longtime profitable customers receive the worst and most unhelpful service possible makes no sense. They have refused to provide a basic service which they have previously provided which is cashing a check made out to cash. We have banked with Chase for more than 12 years and have business, personal and other accounts with them. We keep high balances as we are in business and always want instant access to ready cash.

I have been a Chase customer for over 10 years and I don't have one complaint. I am very happy with their service. My very first mortgage was with Chase and they were very helpful.

I've used Chase bank for 6+ yrs and have never had a problem. Everyone is very helpful when I need to go into the bank for service. I also appreciate having the convenience of doing online banking.

I use to do banking exclusively with credit unions but Chase Bank has superior online banking. Chase makes my monthly statements easy to understand and I can also see online any checks that have been cashed or charges that have been placed on my credit card.

Been with all the banks. CHASE is the best. BOA is the worst. Wells Fargo - so so. Personal or business accounts Chase is there for you. Their bill pay is so easy.

Most of the customer service reps are very hard to understand, I think you outsource the job to other countries. Very aggravating. A lot of the time they aren't knowledgeable and are unwilling to find the correct answer for you. Also, my account has been hacked numerous times.

Chase Bank always seem to care about their customers. I inadvertently have gotten overdrawn and they always seem to work with me not to charge overdraft fees, I had a mortgage with them and also were very helpful and did not overcharge in their loans. I also have 2 credit cards with them and I am also very satisfied with the interest rates and monthly payments.

Chase Bank is quick and easy. Walk in the Ocean Ave bank, the bank teller is friendly and helpful. I was in line for a minute or so to make the deposit, few minutes later I on my way. Online depoist is even faster, take snapshot of check front and back and press deposit. Second later I received text message about deposit. I would recommend Chase to friends and family.

I have only a credit card. I haven't been able to manage my account online because it's too complicated. I've been with Capital One and Citibank for years -- and they are SO much better. I'm canceling my card. I hardly need Chase. Hate this bank.

Personnel are helpful when I need to visit my local branch for notarized papers or distribution of trust accounts. There is a self-service window for deposits or cash as well that is easily accessible 24 hours a day. Online banking is very convenient for keeping up with bills and making transfers.

Chase Bank always answers my questions and takes care of problems. Most business don't have a personality they do. Sometimes banks are not polite and courteous but they always are.

I have been with Chase since they changed with Bank One. They have well educated staff, over the top customer service when an issue is presented be it good or bad, with your account.

I had mistakenly sent in the wrong check to this account. A customer service rep called and stated that they had a check made out to another company for a much larger amount than I normally wrote on this account. They took my Chase payment over the phone at no charges or late fee assessed. I then called the other company who had received the Chase check by my error. They assessed a late fee and I would have had a ding to my credit. When I told them Chase had called and no late fee or anything else, the other company reversed their position.

Can only give neutral on online and security because I don’t dump do either. However Chase Bank no longer have drive-through lanes in South Florida in my area. Consider that poor customer service. No matter what they do on the inside I can’t make up for the convenience of not having to get out of your car and the security for a woman carrying a large deposit of having to get out of her car. Really sad.

I use Chase for our and my credit card. Our mortgage payment is deducted from our bank account the same day every month. I receive a text saying our payment was received. I go online every couple of weeks to make a credit card payment. It is fast and easy.

Chase seems like a fake bank. Whether you are a customer, or if a client is using them for their purposes, it takes days for someone to get back with you.

Sept 2017 we're hit in Miami FL by a hurricane. I called Chase Bank to make a mortgage payment. They explain to me I was in the affected area and they can put me on a program where I didn't have to make any of my mortgage payments for eight months w/ no credit or late fees. On May 1 it expires and we would have to make our first mortgage payment. Payback 8 months of escrows taxes insurance and the principal of the payment would be put at the end of the loan. I wouldn't have to refinance or modify my loan.

My husband and I applied for a mortgage on a second home in Florida. We applied to Chase since we had a credit card through them and were looking for a bank with branches nationwide. We own two businesses in our home state and bank locally for both businesses and personal accounts. Over the years we have had many property closings, but none like the one with Chase. We provided everything requested in a very timely manner. We signed the application in one of their offices and provided $500 for the appraisal. We were told to set up an online account to follow the process and provide any additional information. We told the loan officer at the time we signed the papers that we didn't want to pay any points and wanted to lock in the interest rate.

I had my mortgage through this bank and their refinancing process was horrible. We were with them from 1996 until 2011 and the refinancing calculation were expensive. Never were we included in this lawsuit, due to them selling our mortgage prior.

Stopped my debit for security breach. Problem I was on vacation and couldn’t get new card sent to me. And they wouldn’t reverse the stop on debit card.

Chase Bank will not own up to the very correspondence they send, they will dismiss as a generic form to avoid their responsibilities to us as consumers.