Carl ** is one of the best loan officers I have ever dealt with. He was always patient, friendly and courteous. I would recommend Caliber to anyone looking to purchase a home. I also like the fact that Caliber does not sell their mortgages but rather they keep them and service them for the life of the loan. You don't get that very often any more.
The guys at Caliber are most professional bankers I have met, I am grateful to them for making my dreams come true. They managed my anxiety with calm. Communicated the requirements with accuracy. They provided information on everything, how to get my credit score up, how to find the right property, options, and alternatives... everything. Thank you Caliber Home Loans.
I originally did my Home loan with Bank 34 who then sold the loan off to Caliber Home Loans upon completion of the loan and purchase of property. I understand that is a common practice. No big deal but Caliber not only cashes post dated checks upon receipt but they don't even have the courtesy to inform the payee that there is an issue with the payment. Then to boot add a $30 fee to the loan payment. As for their customer service, their automated phone system is difficult to navigate. I had to use a menu that had nothing to do with my issue in order to get to a representative. I have done many loans, unsecured and auto loans, and never before had I had such issues. The companies I have dealt with in the past have contacted me if there was an issue with the payment but not Caliber Home Loans Incorporated. I intend to refinance with someone else as soon as possible.
We appreciate the opportunity to address your situation, Jennifer. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.
Original review: Oct. 10, 2016
I was a victim of identity theft with CIT Financial. It was removed from my name and case dismissed. Caliber Home Loans took over CIT Loans and then proceeded to discharge debt against me for a loan that was identity theft. I have reached out but not 1 department knows who to connect me with so they can fix.
My wife and I recently bought our first house in Bend, OR. Michael and Rebecca ** of Caliber Home Loans made the process easy and kept us informed the whole way through. It was like working with friends because they made us feel welcome and cared for. We would highly recommend them!
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Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us, and we will use it to improve our services. We’ll reach out privately to begin resolving this issue.
Original review: Oct. 5, 2016
My father passed away and I held a property in joint tenancy, but was not on the mortgage. Attempted to obtain a mortgage loan through them and after almost 90 days working with them, was asked to produce Probate Documents that don't exist since we are not in Probate. I was then asked to have my brother write a gift letter stating he gifted money to me, which was false as my brother was a signer on an account with my father and wrote out a check for my share of my father's estate. This company is irresponsible and should not be allowed to do business in MN if they don't know the estate planning laws here!
We’re sorry to hear about your recent experience with our Customer Service department. We value your feedback and the chance to resolve any issues that our customers may have. Customer service has been made aware of your review, and someone will be contacting you.
Original review: Oct. 4, 2016
Customer Service calls disconnect automatically due to a technical difficulty today 10/4. Really? No one can answer a phone call, no backup... Really? I tried to call my local office to hear that they are only originators, please call servicing... So, no customer service available. I called to find out why my mortgage payment had not been automatically withdrawn as in all the previous months since its origination. I discovered that if you change anything about your automatic withdrawals it deletes the previous automatic withdrawal and treats you as if you have a complete new one. This is an old and dated approach to updating accounts... on top of having to wait a day for the payment to post.
I worked with Kim and she was great to work with! She was quick in handling my loan and with any concerns I had, she was more than happy to address it. At closing it was challenging for us to close on time because of some hiccups we had but she helped us all the way and we ended closing early! Thanks Kim for working with us and helping us through the process of buying our home and yes would definitely recommend Caliber.
I had a great experience with Caliber. My loan agent was friendly and he answered all my questions. The timeliness of the loan was as promised. I was informed of each step of the process.
We were very hesitant about buying a home. Though it was complicated and very time-consuming, like any big purchase item experience, we feel we got the best service and outcome. They were very knowledgeable, helpful, courteous, and patient. With their expertise we were able to buy our home with a 203k loan.
Particularly happy to work with Glenn ** again to accomplish a refinance on our VA loan. Everything went smoothly and my wife and I appreciate the ease and convenience of online doc review. Thank you to Caliber for the classy veterans challenge coin.
Caliber Homes was awesome. They turned our nightmare into a beautiful dream. They really work hard on your behalf to get you in your home. We are so grateful for all their help.
I had a great buying experience with Renee. She was friendly, prompt, and informative the entire 1.5 years I worked with her. She willingly accepted all my phone calls even while helping your child with homework. She was great!
I recently purchased my first home and Caliber is my mortgage holder. I dealt with an extremely nice lady by the name of Laura **. She was extremely nice, helpful and very timely in her responses. The process was more tedious than I had imagined but she helped make it easier by answering every silly or stupid question that I had. The entire experience ended up being a marvelous one all around. I plan for this to be my first/last/only home, but, in the event I would ever look for another, I would definitely use Caliber Home Loans and Laura again. If you are looking for a mortgage, I recommend this company!!
Caliber Home Loans generously worked with us when we moved to the area last year and bought a house. We recently refinanced our home and was happy to work with Caliber Home Loans once again. They made it easy and convenient to get all documents submitted and signed and it all happened in a very timely manner.
We had such a great team. From the senior loan officer to our processor. They could have more helpful. If anything was needed they were quick to let me know and quick to return emails. I had no problem getting a hold of anyone through the whole process. They were great following through not wasting anyone's time. Worked great with our realtor. I couldn't be happier with Caliber Home Loans for making our dream a reality.
Mr. ** helped me in so many ways. He worked with me for 2 years, instructing me on how to position myself to obtain my dream. At closing, both Realtors agreed that everything went so smooth because Caliber does top notch work. I will tell anyone needing a Lender to call Caliber Home Loans. A+.
A dynamic duo! Ever patient, ever helpful. Ken and Kylee went above and beyond expectations as well as business hours, to help me meet ALL of the loan underwriter needs! I never knew how much information was required by the underwriters but Ken and Kylee assisted me in obtaining everything I needed and got me to my close date. Highly recommend!
Being a single mom and trying to find a loan that would help me and save me from putting down any money, Caliber Home Loans went above and beyond the help that I needed.
Wendi ** and Danielle ** were both fantastic. Wendi especially made our whole home buying stress free. Made sure we understood every step of the way, what was and why it was.
I really enjoyed working with Caliber from start to closing. I was kept in contact with about the process and how it was going and anytime I had a question about something always got a quick response back and would suggest friends and family to deal with Caliber home loans.
We had Caliber handle Refis for 3 properties at the same time. Our loan officer, Duke **, was a tremendous resource to help us strategize for the best results for the outcome we were looking for! The processing staff, Kendra and Holly went above and beyond to assist with these transactions! All three transactions went smoothly and we were kept informed through the whole process! Very grateful for them!
Did not get 5 stars because I feel the whole process is too "much paperwork". However, Lena ** made the entire effort worthwhile. She kept me apprised every step of the way either with phone calls, e-mails, or even personal visits. She definitely is a keeper.
Was having trouble setting up and accessing my account online. Melissa ** and Johna ** were able to assist me by reaching out to their internal IT department and helping me to get a password reset.
Jon ** team was thoughtful, quick, and very responsive with our recent ReFi. My husband and I knew we were in capable hands during the entire transaction, making the entire experience a breeze.
I had a good experience with caliber home loans. Kevin ** made everything as simple and easy as possible for a first time home buyer who doesn't fully understand the home buying process. I would recommend caliber home loans to anyone who is seriously interested in purchasing a house.
We went to a few other mortgage places before we got introduced to Steve at Caliber. I will NEVER recommend anyone BUT Steve and his team!! They were FANTASTIC and got us into your perfect home!!! I wish these reviews could be longer.
Very professional team. Quick response time and high ethical character. When an error occurred we received a full credit for the amount. Would definitely recommend to others.
Nancy ** in the Stockbridge GA location offers zero communication during the home loan process. No response on emails and certainly not organized enough to have a wire originated on time for a closing. Waited 3 hours at a closing and had to leave without a home because she was late finding the loan on a Friday.
As personal home lenders, we believe Caliber Home Loans has done an excellent job for us in getting us the lowest rate for home, and we appreciate that very much.
Caliber Home Loans Company Profile
- Company Name:
- Caliber Home Loans
- Company Type:
- 3701 Regent Boulevard
- Postal Code:
- United States