Follow us:
  1. Home
  2. Mortgages
ConsumerAffairs Accredited Brand

Caliber Home Loans

Caliber Home Loans
Overall Satisfaction Rating 4.37/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 303 ratings submitted in the last year

Caliber Home Loans, Inc. is a privately held, full-service national mortgage lender headquartered in Coppell, TX.

The company originates loans through various channels and transaction types, and since its inception, has grown its mortgage production volume while growing its servicing portfolio to over $145 billion.

View More View More

Caliber Home Loans Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2020

We completed a re-financing with Caliber in late December. We were extremely satisfied with the entire experience but particularly with two aspects. First, we received a preliminary approval within hours of our application, immediately following on-line submission of our proof-of-income (W-2's and 1099R's) documentation.

Second, the entire documentation requirement was amazingly simple encompassing the income forms (not IRS returns), property tax as well as insurance information on our property. Both of these aspects stood in direct contrast to the original financing we did in August of 2015 with SunTrust. Besides the bureaucratic and timely process we then encountered, the extent of required documentation was all-but overwhelming, I am extremely organized and maintain electronic versions of every document that was required which probably totaled we in excess of two dozen items. Caliber was previously our mortgage company on another property and our recent experience was consistent with that financing. In short, we are highly satisfied clients and extremely pleased with our entire re-financing experience with Caliber!

Read full review
Be the first one to find this review helpful

Not sure how to choose?

Get expert buying tips about Mortgage Lenders delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    We value your privacy. Unsubscribe easily.
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 19, 2019

    Were it not for Marco **, our loan officer, I highly doubt that we would have been able to buy the quality home that we did. Less likely would have been the successful refinance of our mortgage that fortunately due to the ability of Marco and his team we were able to get a better interest rate, and significantly reduce our monthly mortgage payment.

    I would do business with Caliber again, but I will definitely do business with Mr. ** again. His personal attention and painstaking efforts made it possible for a humble family to rise from the daunting renter’s world and finally have a place to call our own. While I realize there are many working parts to a successful lending organization like Caliber, it’s the loan officer who forges ahead to get things done. Marco ** is a credit to any institution with whom he chooses to affiliate. Kind Regards, Samuel **.

    Read full review
    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 13, 2019

    I can not say enough great things about this company and their employee, Wayne **! Being a first time home buyer, I didn't know anything about the process, what was going to happen, or what to expect. Wayne made it so comfortable and non stressful. He was HONEST, and advised me what to expect - step by step from the VERY beginning of the home buying process to the VERY end of the process. Wayne was very patient with me, along with his whole team involved. Wayne and his team advised me what I needed to do and what was their part to get me thru the home buying process. I will be forever grateful! If you want honesty, integrity, and professionalism please go see Wayne at this company!! HUGE thanks to Wayne and his team!!!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 13, 2019

    Good Morning, My husband, Michael and I, had the pleasure of working with Shannon & Tiffany, at the Vero Beach office. We were nervous first time home buyers. Shannon with Caliber was recommended to me by a Realtor. I was hesitant to contact her at first since I was treated badly at the beginning of the year by a different loan officer at a different loan company. I decided to contact Shannon and "pour my heart out" and provide all of our information. Lucky for us, Shannon replied and our adventure began!

    Shannon and Tiffany communicated with us on what we needed to provide and also assisted us when we were not sure of how to find certain information. Being Italian and able to talk (and type) a lot, long story short: We were able to place an offer on a home I was in love with since February 2019; the offer went to accepted; then all the in betweens went beautifully; and...we closed on the home, November 14th! It was a journey but one that I would definitely take again as long as we can have our Dynamic Duo! Shannon isn't only beautiful on the outside but also on the inside, from her head to her toes. :) Thank you so much for everything! Merry Christmas!!

    Read full review
    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 9, 2019

    Charlie from Caliber Home Loans went above and beyond to help me purchase a home. He is an expert with FHA loans. While other loan officers will give you pre-approval letters, at the first sign of an obstacle they will drop you. After I had given the earnest money for a home, a previous loan officer wrote me a email that made me think I had no chance of getting a home. Another loan officer after my contract was accepted by the seller, just stopped returning my phone calls without any explanation, prior to this he was calling me almost every day. The seller's real estate agent had to sent him an email to which he answered he was not able to give me a loan.

    When you first decide to purchase a home, you go online and look at different mortgage companies to see how much home you can afford. From there, the loan officers get your number and a large number of different loan officers will start calling you, and promise you a mortgage loan if you pick their company. I found out the hard way that it is easy to get a pre-approval loan but they will drop you if they have to work hard on your case. I was not buying an expensive home, it's just not worth their time. I was trying to get a modest FHA loan. Just be careful because every time they check your credit, your credit score drops and they don't go through with the loan. I was naive, they hand out the pre-approval letters without standing behind their promise.

    There was some mistakes on my credit reports that needed to be fixed and Charlie took the time to counsel me on how to fix my credit reports. He was always available to talk on the phone, in the evenings and on the weekends. He will make you feel as if you are his most important client. He doesn't just give up on his clients and he is not afraid of hard work. Thank you Charlie for getting me my home and treating me as if I was buying a million dollars home.

    Read full review
    17 people found this review helpful
    How do I know I can trust these reviews about Caliber Home Loans Inc.?
    • 2,215,347 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on please visit our FAQ.

    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 25, 2020

    First problem is I requested my monthly automatic payment and it was rejected due to an incorrect routing number. I unsuccessfully attempted 3 or 4 times to correct this by phone (their phone tree stinks) and was finally told it couldn't be done by phone. Caliber refused to pay my insurance balance at closing. They were billed repeatedly by my insurance company. I finally received the bill for $112.58 and had to pay it. Not a great way to do business. The only positive experience was working with my loan consultant, Amie **.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2020

    I am grateful for wonderful service I was given throughout the loan process and beyond. You have all been so very helpful. Thank you for all doing your jobs so well and for making others feel welcome. I am grateful to be able to work with all of you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2020

    I cannot say enough good things about how Carl ** handled the loan process. His knowledge and professionalism is out of this world. I have already recommended him to my banker. The business world needs more people like Carl **. Sorry it has taken me so long to do the review, but in the move I was without my computer. Thanks, Robert

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 21, 2020

    We really enjoyed working with Jolene **'s team. We worked with them twice (purchasing and refinancing our house). They assisted us greatly, best people, best customer service, they helped us through the process from beginning until the end. They responded quickly and educated us with the process. We truly enjoyed working with the team.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 20, 2020

    Christina and Caliber have been absolutely perfect in getting me my home loan. Every time I had a question, it was answered in a timely manner. They are incredibly professional yet down to earth and very easy to work with. Anything they needed I provided and that helped the process extremely well. I will use them again without a doubt.

    Be the first one to find this review helpful
    Loading more reviews...

    Caliber Home Loans Inc. expert review by Michele Lerner

    This mortgage company was founded with a merger from Caliber Funding and Vericrest Financial. They offer consumers assistance with home loans, home buying and refinancing.

    • National support: This company has branches across the United States, so you can get help with your home loan from a local loan consultant who understands the market in your state.

    • Range of loan products: They provide a range of loan products available for their customers, including FHA loans, veteran loans, conventional loans and more.

    • Resources for homebuyers: This company offers step-by-step guides to help you navigate the processes of prequalifying, financing, paying for insurance and understanding closing costs.

    • Send away for more information: Submit a short form on the website to receive free information on their mortgage programs to help you make a decision about buying or refinancing your home.

    • Quick and upfront mortgage approvals: Consumers get quick and upfront mortgage approvals, so you will know shortly after applying for a loan whether or not you qualify.

    • Fresh Start: The Fresh Start program is designed to help homeowners who have previously experienced a foreclosure, bankruptcy or any other credit setback to get a home loan ranging from $150,000 to $1 million.

    • Best for: homebuyers and home builders.

    by Michele Lerner Mortgage & Real Estate Contributing Editor

    Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.

    Caliber Home Loans Company Information

    Social media:
    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    1525 S. Beltline Rd.
    Postal Code:
    United States
    (800) 401-6587

    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

    Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    Thank you

    Keep an eye on your inbox, the latest consumer news is on its way!