Caliber Home Loans

Caliber bought out our loan from the original lender we had. We've had nothing but problems with them. A few months after they bought the loan, they changed their system and asked us to be patient. That's fine. Our payment info was deleted, so we reentered it. They told us our payment didn't go through. We spent months calling and trying to fix our payment. We were told to wait and it would go through and we would not be faulted. We got late fees. Still no one would freaking take our money and we were told everything was our fault even when we had documentation of us trying to fix it. You'd think they would want to help us pay them. We are very diligent about bills, never late, and this has all been maddening. Considering refinancing just so we don't have to work with this company any more.

No interest rate is worth the poor customer service they provide and their "new" website that doesn't allow borrowers to control their payment amounts or timing. The automated phone system takes 5+ minutes to reach a human and 3 out of 4 people I reached couldn't answer my questions and all promised to have a manager call me and that never happened. Do yourself a favor and pay more to go with someone else.

I had a mortgage with them about 7 years ago. Changed to Chase for the rates and service I got. So the Caliber loan was closed out and today I get a card in the mail from them saying I need to contact them. The house I live in now is paid for as I paid cash last year. Why would I want to contact Caliber?

My escrow should be at $380 currently as we were negative $414 last year plus $884 from the 12/21/21 payment to the new company which left a balance of $1,298 January 1, 2022 minus the $195 escrow payment we made with January payment which brought us to negative $1,102 and we were waiting on the $1,482 check which would have been deposited today and bring us to the positive $380. However, without notifying us and for no reason an extra payment to our current company of $884 was paid 1/17/2022 against the $1,102 bringing the negative balance on my end to $1,986.66.

The Caliber Home/Jeffrey ** Team were Outstanding to work with. An extremely busy 2021 for my husband and I with several closings. Our Mortgage Refi with the J. ** Team was completed in a month!! And during the month of December... to add another element of “stress”, BUT we received excellent service and a loan that fit our Financial Needs!! Thank you… Frank, Jeffrey and Matt. Having closed loans with 3 mortgage lenders in 2021, professionalism, efficiency and “over the top” communication is the reason your team is successful. Thank you for your superior job on our loan. Rick & Carrie E

I hate this lender. Especially their payment system. We have 2 loans, and every ** time I log in, it sends a text to my spouse, instead of me. They refuse to allow you to select which phone number you want their stupid security passcode text to be received at. I handle one loan, my spouse handles the other. And their independent loan officers suck too. Last year, the woman we asked to help us, totally wasted our time. I am going to refinance with another company.

Very weird underwriting process. Not a company for real estate investors. They do not understand multiple properties or properties owned in separate entities! Beware! Underwriter requested to look at business bank statements and tax returns although properties owned by the S-corporation WERE NOT listed on a personal credit report or used for income to qualify for the refinance of the proposed property with Caliber. W-2 income available and property was deeded in personal name. Almost redlining tactics were being implemented for a property with a zero mortgage and an appraised value of $175,000. I have another loan with Caliber. Will refinance away from this company. Investors beware.

Rhonda at Corning Caliber Loans office was super helpful and she made sure I clearly understand the entire process. She was encouraging and took initiative and helped make sure everything was finalized in a timely manner. Even after securing the loan, Rhonda was available to answer any more questions I had. I am grateful to have gotten to work with her in the process.

Had a great experience with the loan consultant David **. He has been helpful even to this day after the home has been purchased. He is Very knowledgeable and professional. During the process I felt he was doing his best to ensure the best loan for me.

John and his team did a great job working diligently through my loan and provided status every step of the way. John was always available to answer any questions I had. I would definitely use again and recommend to friends and family. :)

Excellent company, helped us efficiently throughout the procedure. Made it easy to get through the process. The personal at Caliber were polite, courteous and friendly. The closing went quick and easy. The location was great and easy to find. We would definitely recommend caliber home loans to anyone needing a mortgage.

I was referred to Melanie with Caliber due to her experience working with VA loans. Melanie was professional, quick to respond and above all had a genuine passion for working with veterans. I would highly recommend working with Melanie and Caliber. I will forever be grateful for Melanie's consistent hard work that put me in my dream home. ~Lynn

My first experience making a big purchase and couldn’t be happier to have such a strong support and knowledgeable team! Buying a home during such a competitive market was already hard enough but the financing and the millions of updated offer letters were never one of them. Jerry answered every question I had and provided amazing and promptly customer service.

Lynn and her team did a great job getting our refi done, locked in a great rate and saved us some money. Communication was great. I would recommend Caliber Home Loans as they get the job done quickly and very professional.

Cody and his team have helped us through multiple transactions and are amazing every time. They have great communication and friendly attitudes, I can tell they genuinely care about us and follow through with their word. We will always bring our business to Cody.

I got helped from David ** and he is definitely the best mortgage consultant. Very professional, yet friendly and processed documents in timely manner. He is respectful to others all the time and always gave me the very competitive numbers comparing to others. So.. why not choosing the Caliber Home Loans and David when you are thinking about mortgage? Fully satisfied and do appreciate their help throughout in all the mortgage process.

Everyone we dealt with during our refinance with Caliber was absolutely awesome. Friendly, knowledgeable and quick to respond to any questions asked. We had a couple extra things that needed to be done and rather than be added stress it was super easy.

Frank ** and Michele ** handled our transaction in a fast and professional manner. All questions were answered and they helped me to understand my options and what worked best for us. Entire transaction was completed fast and efficiently. Would recommend the team to others.

Our Rep Michelle ** went above and beyond for us. As it was my first time buying a home she made it easy and effortless and was always available for any questions we had, even while she was on vacation!

We had a very smooth experience with Caliber. Completing much of the initial work online was convenient. Staff was responsive and the final signing very well organized and completed in our home. I would recommend their services to friends. Very happy with the service we received.

Cassie and her team are the best. They make everything easy for all parties of the transaction. They are professional and explain every part of the process to the clients and agents. Besides the amazing customer service they also provide competitive rates and fees to clients.

Brandy and her team did an outstanding job with our home loan. They streamlined the process, were on point with communication and answered every question throughout. I cannot recommend them enough or thank them enough for all they did to make this process manageable.

They were all confident and knew what to do, we never had doubts regarding the process. It was friendly, concise and efficient. We originally started with them for our mortgage loan and when it came to refinancing we went through them again. Why turn away from great service and great customer experience. I have recommended friends to inquire with them to get the best experience,

All of Caliber representatives are professional, knowledgeable and capable. Pleasant and helpful every step of the way. I believe I received the best rate and terms available for my loan and my qualifications. I am pleased with my loan and the service.

Bill ** and his team were phenomenal throughout the entire process. We had a home built over an extended period of time and they were always so responsive and were quick to answer any and all questions that we had. They were able to get us an interest rate that we never thought was possible. They made the home buying process so much easier!

I give the Dustin ** team 5 stars because truly, my experience could not have been better. Every step of the way, Sara and Marcie were helpful, communicative, professional and enjoyable to work with. I am also a Realtor, and their team is now my most highly recommended lender partner.

Fast and very helpful. We had to buy a home from across the country and time was critical. They were always available and went above and beyond to answer questions. Attempted another loan company at roughly the same time and would not have gotten the house had we used them.

My experience with Caliber Loans was extremely favorable. They are very responsive, communicative and professional. The process was swift and smooth. I especially appreciated the digital document signing. I highly recommend them to anyone looking for a painless loan process.

From the first day I contacted them they was respectful and gave Estimate for my mortgage loan on my monthly payment! Amazing with the customer service. Any time I call them they pick up my phones and answers all the questions. I feel them like a team work with me. They help me purchase my first house and they process all easy way.

I would highly recommend Michael and Rebecca. Rebecca made me feel valued and was so communicative throughout the whole process. She responded quickly and explained things in a way I could understand. I felt very supported by her. Great company and people!