Caliber Home Loans

Caliber Home Loans

 4.5/5 (3743 ratings)
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About Caliber Home Loans

Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Quick process from application to closing
    • Branches in most states
    • Offers free financial education resources
    • Low-down-payment programs

    Cons

    • Loan rates and fees not available online
    • No home equity loans

    Bottom Line

    Caliber Home Loans offers conventional, FHA, VA, USDA and jumbo mortgages to borrowers throughout the country. Loans may close in as little as 10 days for some applicants. Rate quotes are available by filling out an online form or calling.

    Caliber Home Loans Reviews

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    Page 2 Reviews 10 - 40
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2022

    No interest rate is worth the poor customer service they provide and their "new" website that doesn't allow borrowers to control their payment amounts or timing. The automated phone system takes 5+ minutes to reach a human and 3 out of 4 people I reached couldn't answer my questions and all promised to have a manager call me and that never happened. Do yourself a favor and pay more to go with someone else.

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 15, 2022

    I had a mortgage with them about 7 years ago. Changed to Chase for the rates and service I got. So the Caliber loan was closed out and today I get a card in the mail from them saying I need to contact them. The house I live in now is paid for as I paid cash last year. Why would I want to contact Caliber?

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 28, 2022

    My escrow should be at $380 currently as we were negative $414 last year plus $884 from the 12/21/21 payment to the new company which left a balance of $1,298 January 1, 2022 minus the $195 escrow payment we made with January payment which brought us to negative $1,102 and we were waiting on the $1,482 check which would have been deposited today and bring us to the positive $380. However, without notifying us and for no reason an extra payment to our current company of $884 was paid 1/17/2022 against the $1,102 bringing the negative balance on my end to $1,986.66.

    Thus, I can not put a check of $1,482 without appearing $504 in the negative. I am not asking for another escrow analysis in hopes that it will be the $525 in the positive as it should be with February's payment (adding the $195 to the $380). The insurance department hung up on me. 3 hours I held today. Customer service says they cannot help me. I have sent messages through the system, I have filed a complaint with the Better Business Bureau… and I want HELP. I want this fixed because my last mortgage statement 12/31 says $1,102 just like it said online. So I cannot go by your word that it’s not the $1986.66 as reflected on my end .. Or you telling me we will have no money in escrow after putting the refund check when we clearly should!!! This is not okay and if I have to get a lawyer I will.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 17, 2022

    The Caliber Home/Jeffrey ** Team were Outstanding to work with. An extremely busy 2021 for my husband and I with several closings. Our Mortgage Refi with the J. ** Team was completed in a month!! And during the month of December... to add another element of “stress”, BUT we received excellent service and a loan that fit our Financial Needs!! Thank you… Frank, Jeffrey and Matt. Having closed loans with 3 mortgage lenders in 2021, professionalism, efficiency and “over the top” communication is the reason your team is successful. Thank you for your superior job on our loan. Rick & Carrie E

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2022

    I hate this lender. Especially their payment system. We have 2 loans, and every ** time I log in, it sends a text to my spouse, instead of me. They refuse to allow you to select which phone number you want their stupid security passcode text to be received at. I handle one loan, my spouse handles the other. And their independent loan officers suck too. Last year, the woman we asked to help us, totally wasted our time. I am going to refinance with another company.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 29, 2021

    Very weird underwriting process. Not a company for real estate investors. They do not understand multiple properties or properties owned in separate entities! Beware! Underwriter requested to look at business bank statements and tax returns although properties owned by the S-corporation WERE NOT listed on a personal credit report or used for income to qualify for the refinance of the proposed property with Caliber. W-2 income available and property was deeded in personal name. Almost redlining tactics were being implemented for a property with a zero mortgage and an appraised value of $175,000. I have another loan with Caliber. Will refinance away from this company. Investors beware.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 13, 2021

    Rhonda at Corning Caliber Loans office was super helpful and she made sure I clearly understand the entire process. She was encouraging and took initiative and helped make sure everything was finalized in a timely manner. Even after securing the loan, Rhonda was available to answer any more questions I had. I am grateful to have gotten to work with her in the process.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 9, 2021

    Had a great experience with the loan consultant David **. He has been helpful even to this day after the home has been purchased. He is Very knowledgeable and professional. During the process I felt he was doing his best to ensure the best loan for me.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 7, 2021

    John and his team did a great job working diligently through my loan and provided status every step of the way. John was always available to answer any questions I had. I would definitely use again and recommend to friends and family. :)

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 6, 2021

    Excellent company, helped us efficiently throughout the procedure. Made it easy to get through the process. The personal at Caliber were polite, courteous and friendly. The closing went quick and easy. The location was great and easy to find. We would definitely recommend caliber home loans to anyone needing a mortgage.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2021

    I was referred to Melanie with Caliber due to her experience working with VA loans. Melanie was professional, quick to respond and above all had a genuine passion for working with veterans. I would highly recommend working with Melanie and Caliber. I will forever be grateful for Melanie's consistent hard work that put me in my dream home. ~Lynn

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2021

    My first experience making a big purchase and couldn’t be happier to have such a strong support and knowledgeable team! Buying a home during such a competitive market was already hard enough but the financing and the millions of updated offer letters were never one of them. Jerry answered every question I had and provided amazing and promptly customer service.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2021

    Lynn and her team did a great job getting our refi done, locked in a great rate and saved us some money. Communication was great. I would recommend Caliber Home Loans as they get the job done quickly and very professional.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2021

    Cody and his team have helped us through multiple transactions and are amazing every time. They have great communication and friendly attitudes, I can tell they genuinely care about us and follow through with their word. We will always bring our business to Cody.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 28, 2021

    I got helped from David ** and he is definitely the best mortgage consultant. Very professional, yet friendly and processed documents in timely manner. He is respectful to others all the time and always gave me the very competitive numbers comparing to others. So.. why not choosing the Caliber Home Loans and David when you are thinking about mortgage? Fully satisfied and do appreciate their help throughout in all the mortgage process.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 27, 2021

    Everyone we dealt with during our refinance with Caliber was absolutely awesome. Friendly, knowledgeable and quick to respond to any questions asked. We had a couple extra things that needed to be done and rather than be added stress it was super easy.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2021

    Frank ** and Michele ** handled our transaction in a fast and professional manner. All questions were answered and they helped me to understand my options and what worked best for us. Entire transaction was completed fast and efficiently. Would recommend the team to others.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2021

    Our Rep Michelle ** went above and beyond for us. As it was my first time buying a home she made it easy and effortless and was always available for any questions we had, even while she was on vacation!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2021

    We had a very smooth experience with Caliber. Completing much of the initial work online was convenient. Staff was responsive and the final signing very well organized and completed in our home. I would recommend their services to friends. Very happy with the service we received.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    Cassie and her team are the best. They make everything easy for all parties of the transaction. They are professional and explain every part of the process to the clients and agents. Besides the amazing customer service they also provide competitive rates and fees to clients.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    Brandy and her team did an outstanding job with our home loan. They streamlined the process, were on point with communication and answered every question throughout. I cannot recommend them enough or thank them enough for all they did to make this process manageable.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    They were all confident and knew what to do, we never had doubts regarding the process. It was friendly, concise and efficient. We originally started with them for our mortgage loan and when it came to refinancing we went through them again. Why turn away from great service and great customer experience. I have recommended friends to inquire with them to get the best experience,

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    All of Caliber representatives are professional, knowledgeable and capable. Pleasant and helpful every step of the way. I believe I received the best rate and terms available for my loan and my qualifications. I am pleased with my loan and the service.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    Bill ** and his team were phenomenal throughout the entire process. We had a home built over an extended period of time and they were always so responsive and were quick to answer any and all questions that we had. They were able to get us an interest rate that we never thought was possible. They made the home buying process so much easier!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    I give the Dustin ** team 5 stars because truly, my experience could not have been better. Every step of the way, Sara and Marcie were helpful, communicative, professional and enjoyable to work with. I am also a Realtor, and their team is now my most highly recommended lender partner.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    Fast and very helpful. We had to buy a home from across the country and time was critical. They were always available and went above and beyond to answer questions. Attempted another loan company at roughly the same time and would not have gotten the house had we used them.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    My experience with Caliber Loans was extremely favorable. They are very responsive, communicative and professional. The process was swift and smooth. I especially appreciated the digital document signing. I highly recommend them to anyone looking for a painless loan process.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2021

    From the first day I contacted them they was respectful and gave Estimate for my mortgage loan on my monthly payment! Amazing with the customer service. Any time I call them they pick up my phones and answers all the questions. I feel them like a team work with me. They help me purchase my first house and they process all easy way.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 23, 2021

    I would highly recommend Michael and Rebecca. Rebecca made me feel valued and was so communicative throughout the whole process. She responded quickly and explained things in a way I could understand. I felt very supported by her. Great company and people!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 23, 2021

    It was a pleasure to deal with the entire team from the initial contact through every step of the process. The communication was excellent and all details were taken care of. We would use them again and recommend them to family and friends.

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    Caliber Home Loans Company Information

    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    Private
    Address:
    1525 S. Beltline Rd.
    City:
    Coppell
    State/Province:
    TX
    Postal Code:
    75019
    Country:
    United States
    Website:
    www.caliberhomeloans.com