Bank of America Reviews

I have been a customer for 30 years. I called Customer Service today and tried to ascertain why all the other banks with direct deposit will deposit your pay checks a day or two prior to the first of the month, but BofA won’t deposit your check until late afternoon on the 1st and sometime on the second. I have bills to pay on the first and sometimes in crew extra charges because I can’t pay immediately. I called BofA customer service today and they were completely irritated with me because I asked that question. They told me if I wasn’t happy with their service they will mail me a check with my balance. Some of the worst customer service I’ve ever experienced my life. I then contacted Golden One which was so helpful and offered me advice on how to get out of my miserable contract with BofA. My entire family banked with BofA but no longer. If you have considered banking with someone else It is so worth it.

Horrible customer service in the claims department. A merchant had to refund my money and actually refunded the money but just because I made a claim before the money showed up in my account Bank of America held my money talking about an investigation for no apparent reason. They are still holding my money and it’s been 11 days and they are talking about holding it for 90 days. Soon as they refund my money I’m canceling this bank. Plus when I asked for the number to speak with someone else besides the rude representative I was given a wrong number. I been a loyal customer since 2018 but it’s now time to cut ties.

They turned off my auto pay and I didn’t notice (hence why I use auto pay). They didn’t email, text, call, notify me through the app, mail a letter, NOTHING. To tell me I was late on a payment. Then they reported to the credit bureau I was 30 days late on a payment. Which dropped my perfect score 60+ points!! And only then did I receive a letter in the mail telling me this. I’ve never missed a payment on anything in my life. As soon as I found this out, I paid everything I owed then called the bank.

My mother suffered a stroke recently and lost some comprehension abilities. She no longer could pay her credit card. I went in to a Bank of America location with my mother to explain and have a simple situation remediated. It turned out they closed her account and sent it to collections without any notice or statements. They agreed to reverse fees and take it out of collections but instead they deposited random amounts of money into her checking and put more charges on her credit card.

If someone opens a credit card in your name with Bank of America you are screwed. You can't speak to a real person without the account info for security reasons. But apparently you can get a credit card in someone else's name pretty easily. Not a bank of America customer. Never will be. I'd put my money under my mattress before setting foot in that bank.

Had a card here for 30 years. Fully paid up, high credit score. BOA closed my account because apparently I don’t spend on it enough for them. Closed with no ability to keep the 30 yo account. Absolute nightmare to deal with their customer service people.

My husband and I purchased a house whose mortgage was quickly resold to Bank of America. Ten years later, he up and left me and our three children for another woman. I filed for divorce and was awarded alimony a year later. During the interim, my ex was ordered to pay the mortgage up to the date I started receiving alimony. I then received a letter from Bank of America that the mortgage was overdue. There was a number to call for more information. When I called the number, I received a recording stating that due to the high volume of calls, a service agent wasn’t available to speak to me, however, I could obtain when the last mortgage payment was made. That information wasn’t helpful in telling me whether the mortgage payments were current.

We have experienced multiple frustrations with both Bank of America and Merrill Lynch this year, to the point we are left wondering how it got to be so bad on their end. As a result, we have: sold our boa stock, closed out both boa credit cards, closed our boa checking account, paid off our recent boa auto loan, begun the process to move our merrill ira and stock trading accounts. I believe my wife would also sweep their footprints off the sidewalks if possible. Ccaveat empt

I used the service of Bank of America Tx-532-01-01.4190 Legacy Drive Frisco. Texas 75034. 11/19/2024 I had a 1 pm appointment with mr Jose ** and I was very impressed by his services. Mr Jose went above and beyond to help me and I would do my business at this bank a million times over. He went through my concerns step by step and I want to use this opportunity to thank mr Jose and Bank of America for their services.

I would watch who you bank with because if anything happened and you fraudulently get your money taken from you they will not help you no matter what. I’ve been at this bank a long time and for this to happen and them not to help me it’s pretty disappointing, thanks for nothing.

Bank of America is the worse bank ever. They don't care about their customers. I don't even get how they still in business and would anyone want to even do business with them, American Express would never treat me how Bank of America treats customers. They rather lose you as a customer than take time to resolve a matter.

Bank of América phone support is nightmare. Worst in the planet. They're automatic. Don't let you connect with live agent. I dial 10 time. Every time automatic voice keep asking question after question then says try again and hang up.

I am an attorney and have a small business account with Bank of America. On November 12, 2024 I deposited a settlement check from a divorce case into my Bank of America account. Before I deposited the check, I was told by the bank teller the funds would be available in 24-48 hours with what now seems clear to me to be a ploy to entice me to deposit the check. The following day I called Bank of America customer service to check to see if the funds cleared, and I was told that a 7-day hold was placed on the check "because they had information the check may be returned" (but Bank of America would not specifically say what that information was).

I have used them for years, but recently when I had an issue I needed service, I first went to a local bank location, they told me they cannot help me and that I had to call. I was placed hold for 25 minutes each time. I assume to discourage you from seeking a live person. When I did speak to agents three different ones gave me incorrect information. I’m so sick of AI crap that never answers the questions and then being discouraged by long wait times and reps that are not properly trained. In 4 business days I have spent roughly 5 hours trying to straighten out a problem. I’m considering changing banks.

This is the slowest ** bank in the world. Why? If you do deposit check it will take a week to process everything. Another reason why this bank is **? Because it takes them a week as well when it comes to claim a fraud or refund. BOA has the lowest security level of them all.

Called customer service 3 times and every time was held for over 1 hour waiting for it, not only that they lack of knowledge of simple questions and answers. I was lured into fake checking account bonus offer and closing my account after realizing it.

In June 2024, I turned 18 and opened a Bank of America secured student credit card with a deposit of $400 to start building my credit. I received the card, set up my online banking and used the card in August. I also paid the bill on time and received the confirmation email on August 29. I then went online to my account and was locked out of BOA. I then called the customer service line and was told that I needed to report to a BOA in person with two IDs to prove my identity in case of fraud. I made my appointment at the BOA for Sept. 25. I went and met representative showing her my IDs. She called another office on the phone that told her that the account had been closed on August 27. That office informed her that there was nothing I could do, and they didn’t even know it was a secure student account. I asked for the return of my $400 and was told the check would be received within ten days.

The most frustrating experience ever. I have spent over three hours get someone to answer on the Business Checking part of this Institution and no one ever did because they drop the call. After over an hour waiting.

Bank of America make transactions disappear from your personal checking accounts by adding or subtracting events without giving any notice to customers. I had multiple transactions actions made on my account made by a merchant in error. BOA made the corrections without giving notice to me nor leaving any evidence of any of the transactions. I felt so violated. I know that they deduct fees from my account without giving notice to me. Terrible!!!!

Bank of America is horrible!! We've had our credit card reader with them for a few years and without talking to us, they cancelled our account on Thursday, then cancelled our reader on the following Wed. They were unable to activate them again for us. AND they lost all of the credit cards they processed from Thursday to Tuesday. We have to go back to our customers and try to get them to reprocess their cards with our new service!! Absolutely not helpful and horrible to work with. Every person was nice, but very much, there is nothing I can do to help. Please note, we were in great standing with them, have never been late with anything, and a model customer until now. ARG!!! Do NOT use them!!!

I tried to deposit $11,000 check of mine into a family member's account without them present and they wouldn’t allow it. What a joke. I drove to 3 locations, 2 were only atm’s but weren’t listed as that. Worst bank ever. What bank doesn’t want my money? Very confusing.

I have several accounts with Bank of America. A credit card, an auto loan and I recently paid off another auto loan. I had reason to call a representative today and the difficulty to get through to a real person was absurd. Their automated system is difficult to navigate, redundant and challenging to get through. If I were to base my future business with them on that challenge, I would not even consider them. To their credit, when I did finally get through, Lorena the young lady who assisted me was helpful, friendly and took care of my issue.

Opened a new credit card account with BofA. Tried to make a payment and was unable to process payment due to technical error. Had to contact 4 "specialists" that all told me the issue was resolved. Days later I check the account and the payment I submitted on time was canceled for no other reason. And BofA charged me a late fee. Called again, they said the issue was resolved but I do not trust BofA and neither should you. AVOID THIS COMPANY! I know greed and evil is just the American way now but this is truly wrong. Save yourself the hassle and do not bank with BofA.

Been with BOA since 2004 I believe and have multiple accounts and normally write checks for payroll from business account to be deposited into my personal checking account and for the first time in history with BOA they decided to place a hold on funds they already have with them. Ridiculous!!!! They change their rules so They can use our money at their convenience especially when deposits was made on Friday!!! Unprofessional, incompetent, inconsistent, I can go on and on. Leaving them.

I’m customer of Bank of America for more than a year with my business account. Most of the checks that I deposit are usually put on hold for a week, even though sometimes the checks are from the same company that I have already deposited several times. I've been in a lot of trouble because of Bank of America for their stupid rules. Their people don't help you at all, when you call them they just tell you that it's their rules.

So to start this I got a check from a friend to use on a car and went to deposit it… 5000 worth, and on the day it was supposed to show up in my account. It did not, I called the bank and they said that they put it on a hold and are giving it to me in 5 days after I had waited the appropriate amount of time to receive it. I was lied to over 4 times through my 1 call to this establishment and the supervisor was very rude and snappy when I tried to explain that it affects people's lives when you lie and hold large sums of money. Oh and I called my friend after I got off the phone with this bank and he said the money was already taken from his account. This company is incompetent in actually helping the customer. Do not do business here.

I was experiencing a problem with a check being held that had never been held before. I reached out to customer service and spoke with a couple people including a manager Janice from Alabama which you'll see in my previous review. She was no help at all no empathy. Anyway I had planned on canceling both my credit cards, my savings account and my checking account but after speaking with Paula she brought a smile to my face and warmth to my heart. Super professional, tons of empathy, explain the situation in detail of why this occurs, was able to keep me calm and that's something because I'm a hot head.

I just want to give a huge shout out to the bankers at the BOA Eastmoor location in Columbus Ohio 3190 E Main St. ** and ** were amazing. We recently acquired 15 residential properties with my company and our scanner system has not been set up yet to be able to process and scan the rental payments received. I went to the BOA to have the checks scanned and processed and these ladies were patient and amazing with their customer service in helping to get all of the over 100 payments processed in a timely manner for me. They deserve 10 stars.

Have my vehicle financed with them and they literally can’t get their ** together. Have called three business days back to back and they have failed to submit paperwork all three times. Had bank card with them as well and was getting charged even tho I was hitting the steps to have a free account. Customer service is little to no help and literally tells you one thing and the next person tells you something else.

This is the worst bank when it comes to waiting for the customer service to answer your phone call. I have been waiting for 38 minutes to maybe an hour and a half at a time. It's getting ridiculous. It seems that they're not interested in that part when it comes to customer service quickly answering the phones so I don't recommend this banking I have to stay here unfortunately. They keep telling me that they are going to hire new people but it never seems to make the phone call waiting time shorter.

Staff is unprofessional. Don’t care about customer’s time. Do not keep importance of scheduled time. Keep asking for same documents over and over and don’t look at what documents they already have received.

Although this bank is not without its challenges, I believe it's important to acknowledge when exceptional service is provided. I recently interacted with a customer service representative named Rakeny, who went above and beyond to address my concerns. She listened attentively and recognized the issue I was facing with my commercial bank account. Rakeny ensured I was transferred to a representative equipped to assist with my specific needs. I explained that my account had not yet received a significant deposit—over $1 million USD—that I had been expecting. The next representative is currently in the process of resolving the matter and ensuring my account is back on track. This level of commitment to customer service deserves recognition, and I appreciate the team's efforts to find a solution. Mansoor ** founder of Goldengate. Thank you in advance for looking into a suitable resolution.

I didn't think that I would be writing a review for a bank. A bank that I've been with for 5 years. My vision and my dreams are crushed because of Bank of America. They froze my account because I thought there was some type of fraud going on, in which I understand. So I would have another debit card and I'm expecting to open a business at on Saturday which is just a 2 days away. So, I got a loan and I had my mom cosign with me to help me. I handed them a cashier's check from Gulf Coast Credit Union and ask the clerk would this be available the next day. She told me that it would be easier if I just go straight to Gulf Coast Credit Union and cash it there.

Their website allows a customer to open an account online. DO NOT DO IT! I applied, got approved, received my account number, made a deposit, got a debit card in the mail, activated it, downloaded their app, set up biometrics for logging in, logged in, money was there. Then I get a letter stating my account is being closed because THEY were "unable to verify my identity". No warning telling me this was an issue and allowing me the chance to resolve it. I called the number on the back of the letter and was told it's their policy that they can do that at any time with no notification.

Absolute worst customer service I've ever encountered. Been BOA customer for over 10 years and the service has significantly gotten worse year over year. Long wait times and poorly trained and rude customer service associates are the norm here. I've switched the majority of my accounts to another financial institution and will be moving everything eventually.

I am super generous to give 1 star to this bank. This is the worst experience I have ever had with banking stuff. In less than 2 years they changed my credit card FOUR times and sent them numerous times to the wrong addresses. DO NOT BE A CLIENT in bank of America. Their service is absolutely way below average.

I can never talk to a human. You are on hold for a long period of time. When you go to the bank there is always one or two people working and a long line of people waiting. Why is that, do you all need to hire more people?

I have been a Bank of America customer for 10+ years. They provide one of the worst customer service experiences. I can never speak to the same person twice, one person tells me the first person I spoke with did not give me correct information and then the next person tells me the second person was incorrect. Trying to schedule an in-person appointment is extremely difficulty. They make it difficult to achieve the task dimension of service (achieve what I was trying to do), there is almost no human dimension (does BofA want a relationship with me as a customer other than a transactional one) - so therefore, it means the hidden dimension (BofA's policies, processes & procedures) are put in place by their leadership team to help ensure the first two dimensions are difficult to address. If I could rate BoA's customer service less than a 1 - it would be more appropriate - obviously, a flunking grade F

My recent visit to Bank Of America in Manchester was a positive experience. On Oct 18, I went to BOA with my wife to settle my matters with BOA. She not only explained to us in detail all the pros and cons but also helped us understand the benefits of the BOA products we sought. She also provided us with all the professional help and took the time to sit with us and explain the process and procedure step by step. Usually, most of them talk about BOA products, but she did something different that caught my attention. She explained what benefits would we be able to reap with my background and existing situation. She also showed her concern and sensitivity to our concerns. Wanted to thank her for her excellent service.

Bank of America has repeatedly denied a charge to a specific company because they claim that the debit card is not attached to my bank however, the debit card that I have I’ve been using for other merchants in the past and yet for some reason they continue to deny or reverse payments to a particular company. I have reported this to them twice, and each time the representatives do not put notes on my complaint therefore I’ve asked for a supervisor. The supervisor even took my comments and instead of addressing the issue about the banking system. I have been charged fees for reconnection to my cell phone company because they have denied that my debit card is attached to the bank. Again, this is a banking issue and they refused to acknowledge or take accountability for their discretion.

I have experience horrible situation regarding bank card and money that was stolen from my account. No investigation were done. The answer is always "You are on your own". Need to sue to get your money back.

I have held an account for over 15 years. I wouldn’t recommend BOA to anyone. We customer service is horrible without any compassion or empathy. Honestly every time I called customer they made we very upset because it was a waste of time without any resolution. Please think twice if you're interested in opening an account with Bank of America.

Every single time I deal with this bank I am just floored on how awful they are. If I could give zero stars, I would. The most unaccommodating place. I don’t even understand how they stay in business!! If you’re looking for a new bank run from this one, this is not your bank!!

Probably the WORST financial situation I've been in because of BOA! Had a business trip and the hotel made the mistake of putting everything on my personal card instead of the company card they had on file. Hotel openly admitted to the mistake and requested I dispute the transaction because it could take 7-14 business days to receive a very large sum of money back in my account. But BOA refused to dispute it and requested I have my company send the money to me. Even though my company and the hotel vouched they made a mistake. This will cause multiple bills on autopay to bounce. And after the BOA employee spoke to me like I was an idiot, I said once the money is back in my account I will be switching banks and he responded with "okay, that's no problem".

The managers I encountered today were idiots. I personally bank with Wells Fargo. However, my spouse since he became disabled doesn’t bank anywhere. His disability through his employer finally got approved, they sent 5 checks at one time back pay and all. The check are drawn on Bank of America. These people wanted him to explain to them why he had these check. And where he usually banks. These were and still are irrelevant ass questions, considering the fact that these checks again were drawn on their bank we were actually even told they could only pay us out so much because we did not bank there again. These checks were drawn on their bank. All they had to do was look at the ID run the checks and give us the money.. Immediately upon running the checks they would have known whether they were valid or not!

Bank of America (Knoxville) has terrible customer service and terrible policies. They put holds on random, low priced purchases! Even in my own city, Knoxville! I once went to a pharmacy to pick up medication. They would not allow the charges! It took 45 minutes before I received a text asking if I authorized the purchase!! Needless to say, I went home without my medicine! That type of experience has happened repeatedly! When I call my local BOA, usually no one answers the phone! Today, someone answered the phone but said she couldn't help me. I wanted them to know I would be out of the country for awhile and didn't want problems using my debit card! Of course, that woman said she could not help me and told me to call the general customer service line.

I open a checking account that Bank of America offered online because I already have a Bank of America credit card. My work pay was direct deposit and everything was fine. The account didn't last 30 days. My account was closed without notifying me. I had a check sent to me from Liberty Mutual and they told me they was placing it on hold because it wasn't any good. The check cleared and Bank of America close my account. I was never notified and to this day I still haven't received the balance in my account. I called Bank of America and got the runaround telling me that I would receive a letter any cashier's check within 6 to 10 days. This doesn't pay my bills and this have my bills behind. How can someone take all of your money and control it? I need my money and I am not happy with this Bank and would not recommend it to nobody.

I sent an international wire transfer from our business on 10/02/24. The account number was entered incorrectly. I contacted Bank of America to have it amended. They sent me an email with instructions. I followed the instructions and sent the corrected information. Bank of America then entered the incorrect account number into the amended transaction. Then they told me I would have to wait another 5 - 7 business days for the correction. We are on business day 15 and the beneficiary still does not have the money. This is affecting our business relationship with the supplier. No one at Bank of America is going out of their way to fix this. There have been a lot of apologies and excuses though.

I deposited a check on Saturday inside the bank. Received a receipt that stated $5000 of that check would be available on Wednesday. I scheduled bills to come out based on that receipt from the bank. When I woke up Wednesday the money was not there. Needless to say I was livid. But when contacted the bank ask they said was it needs to be held until the Friday. It should have never been stamped on my receipt if this was not true. They lost a customer, granted, not a customer with lots of money so they really don't care. Just taking average m advantage of my deposit for a little interest growth. They're not in it for the customer.

Went to make a deposit to bring my account current. Found out they closed my account with NO NOTICE. I received statements propaganda about loans, benefits, cash back, etc... but not one word about closing my account. Mr. Teller was rude and couldn't have been less helpful if he tried. Money changers always have been and always will evil.

They close my account due to their "security" policy, even though it is always myself doing my own businesses with my own account. They left me without any option to open my own app and account unless I get transportation that I do not even have at this moment to solve the issue. Not fair!

Terrible customer service. My credit card information was stolen. I kept calling the number on the back of my credit card for hours and no one picked up. When I went to the local branch of Bank of America, I was told that they cannot help with credit card services. Only the people at the number listed on the back of the credit card can help. When I told them no one was picking up, one of their representatives called the number on the back of my credit card for me and then a woman picked up. The bank representative even took down the name of the customer service woman who finally picked up the phone in case she did not send me a new credit card after telling me she would.

We are 24 year customers. We are Platinum clients. I zelle my niece $100 who I have sent Zelle’s numerous times before. $100 for a Taylor Swift concert she was going to with my 14 year old great niece. So the 14 year old could get souvenirs. The Zelle was placed on a fraud hold. I have a lot of money in the account! A lot! Spent over 2 hours trying to get the fraud hold released. As of now we are over 24 hours on fraud hold. Was told a manager would call today. No call. Finally sent a Venmo out of the same account. I am livid. We are going to change banks because of this. Ridiculous the bank can withhold your own money.

Customer services stinks, I was talking to he, told me Joshua, Joshua was saying he couldn't hear me, sounded like he was making fun of my accent, you don't do that, what's wrong with you. You're just like everyone else who makes fun of me, shame on you.

Terrible experience. We were going through a process for a house loan. After almost a month of providing documents in the timeframe they wished for, and keeping on asking documents to my employer, they asked me to drop off from the request, resulting in just my husband obtaining the credit approval.

Called to reopen a dispute that was resolved. Was transferred 5 times and after explaining the situation to the agent he mentioned he would be placing me on a 2-5min hold. He hung up on me at that point.

I visited the Rattlesnake location in Naples and I dealt with the very professional and competent banker by the name of Yanelitze **. I found her ability explain my options to be very clear and concise. She has such a beautiful personality which is uncommon in this industry. Thank you BOA for identifying her as a tremendous asset.

I am deeply disappointed with the service offered. Neither the staff are responding nor the helpline numbers are connecting to any personnel to provide help. Despite giving contact details, they are not ready to fix an appointment.

I wish to share my experiences regarding the Bank of America branch located at 2260 Armour Road in Kansas City, MO. The management, and staff at this branch continually prove themselves to be extremely knowledgeable and astute in every aspect of personal, and business financial matters. On each occasion which I have required Banking guidance/advice relevant to my Checking, or Savings account, my needs have always been accurately addressed. The general service at this branch is always prompt, courteous, and very professional during their hours of business.

Sad to say after so many years, with Bank of America I regret it, their customer service is awful especially down by Wesley Chapel FL. This site is the worse bank. They rude, they treat their customers we have an obligation to be in their business, if you call on the phone they are worse they will hang up on you after being rude because you ask what is for them too many questions. They never give straight answers. They never know anything of what is going on with your account or deposit, they withdraw your account without you ever sign anything for any kind of protection better to say without your permission, and with, "I’m so sorry ma’am. we assume that you will like to be protected."

BOA Released six figures of money from a checking account that didn't have the money, without my authorization, then froze all of my funds to offset what they did. My bills started bouncing, they wouldn't even file a fraud report, and then refused to give me access to any of my money. Turns out the six figures never actually left their bank, but they won't give me my money which far exceeded the amount unlawfully released and literally took it out of my account and to another location so I can't access it.

-100. I spoke to 6 different people and 2 supervisors. None could help, my debit card is over a week overdue and they said if anything they would resend it week later again, Not a care about my kids or my bills that have to be paid! My advice - Bank of America sucks. I wouldn't recommend anyone go to Secu! Good luck.

Having a person you relate to almost like talking to your buddy. Makes the entire process go by easy and smooth. I was grateful to have Gino on the phone. He's invited to the cookout absolutely!! Great experience.

It’s a terrible bank. I deposited a check and they are holding the funds for 5 days. They are using my money during that time. It’s a theft! Also twice their ATM swallowed my cash without adding them to my bank account. First time they did their investigation and they reimbursed me. The second time they claimed that I didn’t make the deposit. I request the ATM camera footage or I’m going to sue them. They pulled the footage and it showed I made the cash deposit. They are sneaky and they will do anything to steal! This bank is becoming one of the worst banks.

Very bad business account service experience. They always change business account rep in different location, nobody answer phone at local branch, close account without prior notice to business owner….

Bank of America applies hidden fees. They charged me an additional 30 USD for an incoming international transfer, which I was not happy about. I was charged 15 USD, which I agreed with, but even after three calls to customer service, I was not given a satisfactory explanation as to why I was charged 30 USD. According to the bank's charges: Incoming domestic: $15. Outgoing domestic: $30. Incoming international: $15. Outgoing international: $0 if sent in foreign currency; $45 if sent in U.S. dollars.

Very Bad bank - no wonder Warren Buffet pulled out all his money from this bank. This bank should be closed for BAD customer service, poor banking, nonreliable services and bad practices. Their policy is to cheat customers.

Bank of the America is the best bank. I have been with them for 30 years. They have ALWAYS had my back and have been consistently a great reliable customer service team. Always. I now have both of my kids banking with them. Better than any credit union. Helped me in the hardest time of my life during separation keep my home. Thank you BofA. Bad reviews are on the clients.

1 was the lowest score that unfortunately I was able to provide. I am completely and utterly disappointed and upset at the outcome of a recent issue with Bank of America. I spoke to Sarah the supervisor, who stuck to her script and only followed what most likely the corporate office told her to say. When I tried to make a full payment of over 11k, their representative clearly told me I would not be charged for any other interest and nothing else would accrued and to my surprise, an interest was accrued after I paid the full balance of over $11,300 to this account.

I am very disappointed in BOA. I had a $1500 limit on my card and it was lowered to $1000 without my knowledge. I went to use the card and was declined. The supervisor told me I was being aggressive when I was venting and told me I needed to take it down a notch. No apologies for my embarrassment or nothing. I have been with this bank for 9 years. I am going to shut it down.

Very bad experience, big mistake to choose this bank, the way they manage your money and make you look bad without give responsible answer when they make a mistake is not acceptable. I have been using Chase for 15 years and never have a problem, now I learned the lesson and advice to anyone never choose Bank of America.

Worst service. I have bill pay. BofA has paid my mortgage twice a month for 2 months without my permission. They paid properly on Oct.1 and then a second payment on Oct. 2 leaving me with a negative balance. I've been on the phone with them all week to fix the error. Yesterday they told me it was fixed and I saw a positive balance. Today they took out the second payment again and I have a negative balance again. If you call, you're on hold for 20 minutes and when you get an agent, they say they can't fix it but the computer will fix it tonight. 3 days and I need the money for medical appointment. BofA doesn't care. Awful bank, awful service.

They seem to have no interest in consumer banking. They continue to close branch locations, reduce lobby hours, and eliminate drive through options. The employees are mostly kind and congenial but are not equipped to handle issues or problems. I’m in the process of removing all my deposits from this institution. My advice would be to give your business to someone else - actually to anyone else.

I did apply for business credit card unlimited cash back and it was an offer for $300 rewards if I spend $3000 in the first 90 days from the account opening day. Then they changed the offer automatically without asking their client to be $500 if you spend $5000!! As I called they did deny it and said I’m not qualifying to get that reward.

Bank of America has the worst customer service. Yesterday my accounts showed a zero balance when in fact I had plenty of money in a checking account as well as a savings account. After being a customer for 21 years, I needed to talk to somebody about the situation. What I learned is that there was no chat available, no person to talk to as their phone numbers kept saying they are very busy and either call you back which never happened or they would say to go to their site. If you want to text them or message them, it must be done through Facebook or Twitter. Later last night I learned that they had a glitch but here we are 24 hours later and nobody returned my calls or messages. I am looking for a new bank to deal with that has customer service. Remember, if you ever have an emergency situation or problem with them, there is nobody to help you as they just don't care. Looks like I was the only one being loyal for 21 years!

I kept a BOA debit card for travel on Alaska Air. I paid the annual fee for many years without using the card. Recently, the debit card I used for the annual payment ($195) was renewed. I was unable to transfer $ from my new checking account to BOA. In the meantime, BOA lowered my credit rating. After many calls, I was able to cancel my BOA account if I made the $195 payment for 2024. Advice: Stay away from BOA!

I have been a customer of BOA since BOA bought Boatmen’s bank in the early 1990’s a lot has changed and I cannot say today that I trust BOA. I keep good records and I know I have to. BOA deliberately made customers have overdrafts in the 2000’s customers including me who has not had many overdrafts in my life got over $740 in overdrafts, the courts found BOA guilty and BOA had to pay us many months later. The bank locations do not have enough help, there is always a long wait, banks are making record profits with the bare minimum of employees, its obvious convenience for customers is not important. There are no high-interest yield savings accounts available for customers so that’s not good. BOA is there for BOA, not customers.

BOA is a terrible bank today, a lot of bad managers have ruined the bank over the past several years. BOA customer support got a manager on the line to explain some odd behavior on my transaction list, and he whined, complained and said how could I waste his time going over it. When I said excellence of service is why I had been at BOA for decades, he said no, and more bad abusive behavior on the phone. Without telling me, the BOA manager cut my overdraw coverage and on top I've had bad support ever since. While they lowered typical fees from $35, no excuse for providing bad service and the worst customer service I've ever experienced.

I deposited a check from my other bank‘s account just to transfer money. They imposed a hold on my check deposit for six days. Normally, it should be two to three days. I lost the chance of investment and lost $3000. I will close my account and will never do any business with them. I will tell my friends to avoid this bank.

Trying to get a hold of a customer service representative in person, on the chat or on the phone, is almost impossible. Absolutely ridiculous. Talk about running in circles. Does anybody work anymore??

Currently on hold. Been transferred back and forth to different numbers, sometimes the same number (I told them this) for over 2 hours. Trying to resolve their mistake. Most incompetent customer service I have ever seen. They first said I have to go to a branch but there is no branch in my state. What a joke Bank of America is!

BOA is the worst bank I have ever dealt with. They are currently holding an 86-year-old man’s money. Refuse to accept a POA. Presumed the POA was a thief or taking advantage. This decision was made by one agent at the bank. According to an attorney they have a habit of doing this. It’s bad practice, offensive and presumptuous. They are the people taking advantage of an elderly man causing him stress and anxiety. He feels like they are stealing his money. Next step filing a lawsuit. Stay away from BOA.

My daughter is disabled and gets money from social security. I had to open a special account for her to get backpay owed to her. Bank of America opened the wrong account and charges me monthly with no refund. Worst customer service. It's like talking to a very rigid incompetent wall. I asked for empathy and the agent had none. No personality. Didn't care what I was going through. I ended up hanging up on him. I asked for help with another account different issue and all he could say was he would send me a new card. Great so I'm without my card for 2 weeks because you allowed fraud twice on my account. You guys really are THE WORST BANK IN AMERICA! DO BETTER.

I have been a Bank of America customer since my teens. They were my bank of choice when I opened up my first account after. They were ALWAYS extremely helpful and professional; the customer services were exceptional across the board. That was past. Fast forward nearly 20 years and things have changed. Customer service is either 5 star or 0-1 star depending on who you are connected to. Issues with actual banking, unfounded transaction holds, it's disheartening because I've been happy to trust my banking to Bank of America for years. Hopefully they can turn things around.

Complete waste of my time trying to go with Bank of America. They try to lure you in with credit cards but then deny you a basic business checking account so that you won't get the same deals. Scumbags.

I would not recommend this bank. They have the worst customer service. If you want to lose money or get your money stolen then go ahead and open a bank account with them but if you want your money secured then this is NOT the bank for you. If I could give them ZERO stars I would. This bank should be closed down. Horrible horrible.

Worst customer service ever, they don’t care about customers, I can wait to get rid of them. Disgusting. Don’t get involved with this company. They will never connect you with someone. While they make you wait, they are telling you how good they are and all the garbage products they have to scam you a little bit more. Criminals!

The beginning of this week I received a call from Bank of America asking me if I made two charges for $48.88 to Walmart. I told them I did not. They of course shut down my debit card and they were sending me a new one which I was supposed to get today, Saturday, September 21 this morning they called me to verify that I was getting the new debit card when I was on the phone with the fraud dept. I noticed that I had several new charges coming through at that moment totaling over $6000.

I’ve been banking with Bank of America for many years, until I parted ways about two years ago. I’ve always paid my credit card payments as agreed, until I experienced grave financial hardship due to my daughter being diagnosed with MS, my husband had two knee replacement surgeries and recently diagnosed with Prostate Cancer. When my daughter was diagnosed with MS two years ago and PRIOR to defaulting on my cc payments, I reached out to BOA to see if they could possibly work on lowering my payments and make it affordable as my daughter’s medication was my priority at that time. Their customer service representative said ‘You’re not past due, so there is nothing we can do’. I had to make a choice on whether to pay my daughter’s medical bills/medication, pay my mortgage and provide for my household.

My experience with the New Caney BofA, manager Emmanuel is horrible. So bad that after being a member of BofA for over 2 decades, I pulled all of my money out of the bank. This man did nothing but sit in his chair and play on his computer. He offered no solutions to our problem and basically said we are screwed. We went to another branch and lo and behold, they handled the issue immediately. We have gone to the New Caney branch and the only assistance we received was from the Business financial female. She understood the issue but was limited on what she could do. Emmanuel only complained that we were taking too long, even though it was a huge error on BofA's side. Emmanuel is horrible as a manager.

Excellent customer service! I've used Bank of America since about the time they started. I've had a couple issues with fraud, which I was reimbursed for by the bank. The app is wonderful- you can send/receive and transfer funds, deposit checks, add special offers, etc. There is a $5 monthly fee- or not, depending on your acct. Mine is usually covered because for every debit purchase, they take the difference to get to the dollar, match it, and put in my savings! I have yet to be disappointed with this company. Friendly tip- Don't sign up for overdraft protection- You'll be charged $35 if you don't have the $ in savings to take from! No harm in letting it go below $0, so long as you put the $ in within 5 days (so you don't get a fee). Oh, and did I mention they're in AMERICA- Excellent English skills!

Deposited check from my brokerage account to checking. Brokerage company paid check in one day. BofA held the money for 9 days keeping my interest. Had to pay $750 for 5%cash advance charge and then $600 because fraud department said hold the money for 10 days knowing the check had cleared. Just a way for BofA to make interest on my money for 10 days. Probably legal but definitely not doing the right thing. One phone call from BofA to Schwab could have saved me $1550 in transfer fees and lost interest. Extremely poor a customer service. Was going to put the money with Merrill Lynch but not now. I don’t trust BOfA to be honest and a good fiduciary.

Bank of America used to be a prestigious bank that enable you to use it internationally and was recognized in all countries but now it is a joke. They have no customer service that can solve anything and will keep you either on the phone or even in person tell you that they can't help you. My mother is ** and needed to use her banking card in Italy but ran into so many problems that she was left without money in several cases. I have closed my accounts but have been unable to get BoFA to send me the money that was in those accounts -- they are holding my money hostage for over two weeks and keep promising to escalate this problem but never do. This bank has been reduced to a joke.

Shame on you, Bank Of America!

The most painful kind of mistreatment and certainly customer hostile experience. Walked into a branch in Summerlin, I think westmost along Charlestown Blvd, with an elderly lady, a lifelong and diligent customer to the bank to open a joint bank account. In the process, the young lady banker asked me to step out so that she could talk to the elderly lady. Apparently, I did not fit her or the bank's criteria for their banking as we needed, and was perhaps doing a little heist on the lady with Maybe dementia or mental incapacity to bank? I say this as it was shared with me by the frustrated lady as she tried to talk to me not to give up on the work W head intimated

I called the customer support to try to dispute a charge. I waited over 40 minutes to finally get someone on the line, but this rep was very rude. He tells me "You don't have to repeat yourself" and cut me off when he is the one keep asking me the same questions such as "Did you try to contact the merchant first ?" He asked that same question a few times, so I thought he wanted me to answer it in more detail. So I start to answer in more detail, he cuts me off saying " ok ok ok, you don't have to repeat yourself." And I wanted to ask him a new question but again he cut me off and put me on the recorded closing message before I was done. Very unpleasant experience.

I am locked out of my account and despite the fact I gave them my card info and social security and driver license number, they said they can't unlock my account because I changed my email address! I even told them what the old email was that I haven't used in 20 yr. I am out of the country until December so until I physically visit a BofA, there is nothing I can do, I can not access my account nor I can pay the credit cards bills. This is nonsense, it will ruin my score too! I've been with them for years and that's how they treat me! If I could show zero stars I would have..My name is Emile **, I'm not hiding and they will hear my loud voice when I come back to USA

After my Aunt and Uncle passed away in a horrific car accident and trying to do everything right with BoA Estate services to redeem my Aunt's visa rewards they informed there are no points. This is after 6 months of back and forth and today they informed me I had only 57 days to make a claim. I do not know what kind of large bank this is but very poor and unethical. There was over $600.00 in points and they stole that reward my deceased Aunt and Uncle earned.

I got a court order from the Charleston, S.C. Probate Court to get the balance, balance only! from Bank of America bank account which they closed because of death with no will. I went to two branches, one on Sam Rittenberg and the other on Savannah Highway. Both branches wanted to give me the balance on a piece of paper with "no letterhead showing it was from BOA", just a piece of Post It paper! I think it was very unprofessional. The Probate Court would not accept it, so now, I have to jump through hoops to get a bank account's balance out of them even with a court order. I never had this at TD Bank.

This place is always a pain. When I had a checking account there were so many random fees for everything. Their "free checking" isn't free unless you have x coming in. Their debit card isn't free unless you use it x times a month. Left them for Wells Fargo and as bad as it is there... this place was worse. More presently I got a credit card issued by them. The website for that is not user-friendly at all. I can't even save my username there much less my password. It wants me to jump through hoops just to pay the bill. And then this week I looked up their notary services. The site to book appointments was down for 2 days. So I took the chance and walked in. Then after waiting was told they don't do wills. That their corporate policy says they can't.

Bank of America is easily the worst bank I have ever used. They make it almost impossible to access your account while abroad by throwing up useless walls in the name of protection and then when you actually need protection they fail miserably. They no longer allow travel alerts, so cards are constantly declined in foreign countries, requiring switching out SIM cards to approve simple transactions. It is borderline criminal. I plan on ceasing using them this week. Avoid them like the plague.

Okay I had to give them one star or I couldn't write the review. Do not use this bank, they will not let you use your own money, even if it's $30, they will block your card, you will call them, they will tell you it's unblocked, to wait 20 minutes then you'll wait hours and try it again and then they were declining again and block it again. To them it is a game to play with people's emotions and money. I will never ever ever use Bank of America again, when I get my last paycheck deposited in this account this week I will close this account down and I will open up a different account at a different bank cause Bank of America does not care about their customers and they will steal your money, they will not let you use your money.

If I could give no stars I would because Bank of America is the most deceitful bank I've ever come across. They mishandled my account when it got compromised. They did nothing to help and now refuse to pay me what they owe me. They blame me after they messed up. How sad a bank that blames their customers for their mistakes.

This bank is the WORST bank ever! I don’t know why someone would only have 1 TELLER to deposit or cash. It’s outrageous and Ridiculous 2nd person in line and I’m going on a 1/2 hour wait so far just to cash a check. Only having one teller is very inconsiderate of your customers.

ONE OF THE WORSE CREDIT CARDS I HAVE. The worse worse worse customer service to ever exist. Like McDonald's has better customer service. Currently as I’m typing this.. 20+ min and no one has answered!! So not so not so not get their credit cards. You will never be able to receive help!

I had 0% interest for a year and they broke the contract after 6 months. Now stuck with them until I pay it off with a high interest rate. Even with good credit on my payments they are taking half of what I pay towards interest.

The worst bank you can do business with, worst online service option, before you get to live agent, you need to listen mostly garbage stuff which you don't need too, simple call can take over hour before you get an agent and then most of the time agent who answer call, had no clue what they are doing. I have no choice. Stuck with this bank otherwise I will never do banking with this bank, worst banking service.

Bank of America does care about established customers anymore. Many people are living paycheck to paycheck in our terrible economy, myself included, and cannot afford to kept the same amount as their paychecks in their account. BOA will not even cash a payroll check unless you have the same amount in your account. They also will not accept a cash deposit to an account or to pay an account if you are dropping it off for someone else. This is the fastest way to lose long-time customers.

Went into Bank of America at 1080 Keene Road Dunedin. At 1 o’clock today at one teller two people in the office is at a bank manager walking around seven other customers. We were the third one in line. Everyone else was waiting on. We were told to go sit in the lobby. I had to go back to the counter and ask if there was a place to sign up. I have that been with Bank of America for years and just needed to add a name to my account and deposit a check. No one waited on us at 1:20. We left to go find another Bank of America who are more efficient.

I have been a customer of BA since 1973 - over 50 years with the same account!!! My credit score is 891 with Trans Union, 892 with Experian and 876 with Equifax. I make over $450K per year and keep mid 5 figure average balances. I have never written a NSF check in 50 yrs. Went to get a used car loan with me co-signing for my son. Advertised at 5.84%. The loan was approved at a 13.2%. When calling about it, they said it is based on my credit history. My son has minimal credit history, but nothing bad except for a medical issue he is disputing. How can they justify a more than double interest rate? Obviously, we did not take the loan. I have wanted to switch banks for over 30 years but don't want to go thru the hassle of having to change dozens of auto payments going in and out of the account every month. I just tolerate them.

I rarely write negative reviews and I will write this review exactly as long as I wait on the line until one of the bank operators takes my call. I want to ask you - Do you like it when it happens rudely? Then I can tell you the bank of your dreams!

I had a purchase rejected online. I had the money so assumed my account was pinged to prevent fraud. Generally that's a good thing so I called to sort things out and now I've been waiting on the phone for almost an hour. What is wrong with their service? Unbelievably long phone service wait times.

I have been a bank of America customer for over 8 years, and my overwhelming feeling about this company is they absolutely SUCK! Do not put your money with this bank. I have a professional account, and you can not even get through the automated system to ask a question. If you ever need anything, it takes hours of your time. I HATE working with them! Their website is from 1990's and their accounting does not update in real time.... Unless they are charging you fees and or you make a purchase. I have had to wait for weeks for reimbursements and there is NO way to actually ask simple questions. Couple that with the fact they closed the branch office in my town, and I am frankly over it. I wish them well. I am taking my business and money somewhere else!

I have been banking with B of A for 35 years. Used to be a great experience in every way. But that has all changed. They closed the bank in town. Then they closed all of the ready teller kiosks in town. We have to drive 30 minutes to get to a satellite bank. And our recent interactions with the bank and online services have resulted in errors that required us to go back to the bank time after time. I hate change but… I'm thinking it's time.

I'm switching banks due to fraud problems I'm having with this specific bank and been for over a year.. I finally filed a police report and taking action into my own hands because the bank wasn't investigating like they told me they were.

I would like to thank Michelle and Ariana for the best customer service. They were very helpful. Thank you for taking the time to explain everything. Thank you for being patient and finding ways for me to save money.

I had to wait for almost an hour for a bank manager. No one in front of me, needless to say I was not happy. Lindsey G. waited on me and was wonderful. She changed my mood completely. Very professional, helpful, kind and patient with me. I will recommend her to everyone. Great service!!

I was about to give up on my Bank of America bank account. I’ve had some terrible experiences with the Hiram branch and the Acworth branches in Georgia. But the branch in Cartersville with the bank's redeemer by the name of Lynn ** changed everything. Lynn was very hospitable and very kind. Using words like you’re awesome and you’re so kind to her fellow BoA employees. Lynn has a genuine heart of Gold. She helped explain everything that I did not understand very carefully and if she did not know the answer herself, she asked her fellow employees to get the right answers for me. I thank you Lynn ** for addressing all of the issues that I had. I do not use the word “blessings” but you are Highly Favored as I am.

My husband and I have been with BOA for 11 years and they have definitely rubbed us the wrong way! I put a dispute in back on June 24 and the merchant has agreed to return the funds as well as I have a letter from the merchant bank. But BOA are refusing to give us our money saying we have to wait for the whole 90 days plus. I even called with the merchant bank on 3 way so they can explain to them that they refunded the money! They refunded the money July 14. It's going on 3 months now and they keep saying the merchant bank is not responding! I about to sue BOA and make them famous again!

The bank on its own initiative returned a check even though there was plenty in the account to cover it. The reason that I was given was that I didn't timely respond to an email asking me if I wrote the check. A phone call would have been a surer way to get my attention. I was told that I would have to write a new check. I explained that this was highly inconvenient as the person lived in a different city and frankly the bank caused me significant embarrassment. I asked the fraud folks and the customer service folks to just wire transfer the amount into the account of the person to whom the check was returned. I was told this was impossible. In other words the bank caused the problem but refused to fix it. I have been a customer of BofA since 1997 and this service screw up with the no one at the bank taking responsibility to fix it is appalling.

I have been a Bank of America customer for 10 years, have thousands of dollars consistently going through my account but when I had deposited a $14,000 check last week and needed the funds in 5 business days for renovations, Bank Of America decided they didn’t care and held my funds hostage for nine days. Policy or Not, This is absolutely unacceptable and lead me to start looking for a new bank. Stay away from BOA, they don’t care and have completely Outdated Policies.

Bank of America is supposed to be a great institution to meet financial needs - IF you can navigate their website and find competent BoA customer support people to answer a simple question. One hour Twenty minutes - question not answered and closed account. I do not want to spend this kind of time for this relationship.

Resolved.

They have the most confusing website of any bank I have ever dealt with. I was trying to verify auto pay for a new account. It took forever. Speaking with a live person is near impossible unless you have a lot of time to waste.

After 35 years of doing business, decided to try B of A. Horrible customer service, every deposit was a 7 day hold no matter how much money is in the account. Impossible to do business that way and think you're going to stay in business. Switched banks and no holds, very polite and helpful. Run from B of A.

After being a customer with BOA for 30+ years- I’ve never been so disappointed and disgusted with the service I experienced today. I deposited a cashier's check and asked the supervisor if there would be a hold. She assured me that no hold would be issued (as I needed the money to complete my ReFi). Well guess what, they put a hold on the check and completely ruined my closing. And per Brianna there is NO ONE in the entire bank that could make an executive decision and lift the hold— on a cashiers check. BOA— shame on you!! You just lost a long- term customer over how you treat your “loyal customers”!!!

I don't enjoy being forced to listen to their "offers" and other messages they want to deliver when I am calling for something unrelated. The call routing feature is all about them. Apparently, I have to use more characters for my review to be valid. I rest my case!

We received a promotional offer to start up a business account. We submitted everything correct online and they rejected the application giving no specific reason except we had the option of calling a number or going into a physical branch. We went into the branch and they had no problem opening an account, however, they would not honor the “online” promotion because we were at the branch. Well, we didn’t want to go to the branch, we wanted to do it online. This is a bait and switch. Not a good way to start a business relationship. I walked out and started an account with Chase bank.

I went into Bank of America to address my account being closed because I just been let go 4 months ago. Kristina ** helped me from beginning to end fixing all my problems and was a wonderful person to talk to, she just cared and you don't find that very much anymore, I would like her to be acknowledged for this!!!!

If you want to deposit a check from them into another bank expect a long delay on getting your funds. They will not verify that their checks are good to other banks. My check from them is on hold for 11 days because they don’t verify. So if you're broke you might be in a heap of trouble waiting like me. Lost my job, waited a month for the check and now have to wait another 11 days. Spend all saving waiting on this check just to have to wait longer because of a bank not telling another bank yes the money is available. It’s a shame.

I deposited $1,000 into an ATM, and after five minutes of processing, I received a message saying, “Sorry, this machine is not working.” I contacted customer service, and they guaranteed that the money would be credited into my account within 48 hours. It has now been six days, and I still haven’t received my money. After talking to multiple customer service representatives and supervisors, I finally got the correct answer: it might take 10 to 45 days for an investigation to be completed, with no credit to my account in the meantime. This means I have to wait that long without access to my money—completely unacceptable.

I honestly have no idea how Bank of America is still in business. Worst bank I have ever dealt with in my 50 years of life. I originally opened the account so someone who was paying me to do a job, who also had a Bank of America account, could easily wire money between accounts. They charged me $15 for her to wire money to me from her BOA account. Then I started seeing $12 per month charged on my checking and $8 per month on my savings. They charge fees for everything and NEVER answer the phone. The automated system is terrible.

Let me respectfully suggest that BOA expand its options to include a category called -5 (or more) to be used by customers who are completely, utterly and thoroughly disappointed with BOA (an apt name). I am 83 years old and have dealt with thousands of companies, large and small. I have never been treated this poorly be any other company. A couple months ago, I opened an account at BOA so I could have my Social Security check deposited in it. One check was deposited and little spent. As the date was approaching for the deposit of my second check, I tried to access my account but the passwords couldn’t be used or changed.

Their phone system never has a live representative available (“high volume” no matter what time of day); the wait (on hold) loud “please continue to wait" …”Blah blah “. Noise is so repetitive every 7 seconds. Why not just play music? Clearly they are punishing people for calling. Finally when I called and set up a call back, someone talked to me but then hung up. (Lost connection? After trying to authenticate an 15 year old email address…) The staff at the branches don't know the correct procedures. Other banks are so much better.

I have to come to Bank of America because I have to (business) as a Manager of Restaurant, and knowing how important is Customer Service, I would recommend to come and see your branches! In my opinion is not good to have 2 hostess when you only have 1 teller. The line is always super long, people waiting, frustrated, Hostess talking each other, they open 10:05 am because they were to get a coffee for themselves! This is pathetic! Hope you can see my point of view! You want more customer? YES, change attitude, behavior. It means a lot for your customers!

Bad experience with Bank of America. Don't book with a third-party online booking company with your credit card or any form of payment. Don't book from a hotel's website or fake website as it might link you to a fake booking company (Hotelsone in this case). If you put a charge on your credit card with a fake booking company, they will charge you inflated charges and claim the charges are non-refundable even if they don't tell you beforehand that the charges are non-refundable when you give them your credit card number 2 1/2 months in advance of the reservation. I haven't made a hotel booking with an online booking agent in at least 10 years and will never do so again.

I have been trying to do an overseas wire transfer. I have signed up my Bank of America business account on Google Chrome. I filled up the form to create a new receipt. The page didnt allow me to create it. The button "add recipient" was grayed out. I called the bank. The agent didn't know anything more than I do. Spent 30 minutes with her. Then asked her to transfer me to a supervisor. After several trials with her she finally asked me to change the Chrome browser to Safari. Then it worked. I spent 1 hour 30 minutes for an international transfer and charged $45 for that. I told the agent if she can waive it. She said I should make the payment and then call back to ask for waiver. I paid and called back but they said they don't see the fee yet. It is a complete mess. I had similar experiences. The fees are high and the service is not good at all.

Terrible customer service! I've tried calling the local branch for two days but they never answer. !!!! CUSTOMER SERVICE IS -10. Phone reps will misinform you. Your stupid apologies are worthless. Never again BOA. Customer of 15 years and they treat me like I'm trash!!!!

My company use this bank for our company credit card. They unlike most bank will not properly investigate bad charges on my account. They just tell you will have to pay it!! I would give Bank of America

Where do I begin? The State of Arizona in cooperation with State of The Union is permitting businesses to have a sign: “ We have a right to refuse service to anyone”, right - or am I missing something here, Bank of America use to be outstanding - not any longer: If you have account with Bank of America and set up alerts, for example: for your account to stay in positive - in other words - $0.01 - you need to check that day to day, otherwise, the bank will allow businesses to take money from your account that goes into negative with having alerts set.

The story of BOA nonsense goes like this: My 87-year-old mother wrote a check to me for less than $600 from her Bank of America account. She has had the account for at least 20 years and has written checks to her kids many times. I deposited the check into my Navy Federal account via the app as I would normally do. Five days later I saw that the check amount had been withdrawn from my account. Navy Federal did not give any information as to why, only that it was returned. So I have to spend an hour of my time driving to the bank to find out what the problem is. I found out there is still no information as to why it was returned. So now I call my sister who handles my mother's affairs. She has to spend 20 minutes of her time talking to BOA about the issue. It turns out BOA thought the check was fraud. This is comical on so many levels.

Avoid this bank at all costs!! This bank has zero customer service. This bank intentionally makes transactions difficult, a simple wire transfer was meant to have been expedited and instead never went. I called for customer service and to have the process completed. Instead the rep put me on hold to 'cool off'. She didn't approve of my curt attitude due to the fact she was not listening and my wire was now 2 days late, she then hung up on me. I called back and was hung up on a second time. These will be the last transactions with this bank, I will work to close both of my business and personal accounts with them by year end.

Diego at Bank of America really helped me tremendously today. I was really frustrated with some issues and he was very professional and attentive. He made sure he fully satisfied me and went up and beyond to do so. Thank you so much for everything. I will always be a loyal customer to Bank of America.

The code Swift transfer service is crap, it's incredible, a xoom service, RIA, be faster, they are independent businesses, I needed a TRANSFER urgently, it arrives in 3 to 5 days, incredible, they are banks, crap, if it is cancelled it takes the same time as the TRANSFER, if you need a transfer urgently, do not use the Swift code, crap.

Bank of America just placed a 7 day hold on a cashier's check that I wrote for our contractor. Chase didn't do this for the first check that we wrote him and it was for a larger amount. Furthermore, for years, I have been fighting with Bank of America to close out one of my old accounts, but they refuse to let me close it out. I have a zero balance, I don't owe anyone any money and never used this account to pay bills. Customer service is rude and not helpful.

I have been with BOA for 25+ years. I would NOT recommend this bank or any of its services to anyone. They are fine taking your money, but god forbid you actually need to access anything that requires a person. They made me almost miss my home closing because no one ever answers their 'customer service' lines. No one ever answers when you call a local bank. I had to call to manage my CD (was not allowed to do it online) and they had me on hold for 72 minutes, no call back option offered. It's criminal to take people's money and then make contacting them impossible. If you walk in to a local location, they will turn you away if you did not already make an appointment. Btw the appointments are scarce and of course they have banker's hours.

YOU PEOPLE SUCK. I have been a loyal customer of BofA for over 15 years, and from the very beginning, refi'ing with you was one of the crappiest experiences of my life. Then you've lost not one not two but THREE OF MY CHECKS over the years - one of which was IN THE BRANCH - and I've been hit with late fees for situations which were NEVER my fault, they were YOUR FAULT, and you idiots refuse to reverse less than $50 in late fees because "they are too old". !!! Screw you people, you are forcing accumulating fees on me that I REFUSE TO PAY. Your customer service people are all robots who talk in boiler plate nonsense, and I will NEVER RECOMMEND YOUR RIDICULOUS BANK E V E R.

Please keep in mind starting this year 2024 The Bank of America will do anything to keep your money. My customer Zelled me 1k which hasn't applied to my account for over a month. It turned out the Bank of america just kept it until I disputed it (I haven't received any notification at all). I tried sending a zelle, the money was deducted from my account, but my customer never received it. After being on hold for almost 1 hr, nobody even tried to help me. I was given runaround.

I went to the bank and deposited a Life Insurance check. I specifically asked the teller and bank manager if there was going to be a hold on the check, I was told NO and it would be available the next day. I decided to check my bank account and lo and behold there’s a 7 day hold on my check. I called the customer service line and spoke to a “manager” and I put that in quotations because he was no damn manager. He informs me that the “robot” automated system is what placed a hold on MY check. The manager then tells me they are no able to call the bank or company that the check is with to confirm funds available.

On 6/9/2024 a call came in to our phone from Bank Of America's phone number (1800-432-1000) a person claiming to be a customer service representative asked us to verify some Zelle transactions we had made through Bank of America's mobile banking app. We verified a few that we had made, then were asked about a $2500 transaction. Which was $200 dollars less than our total balance in the account in question. Naturally we were panicked, we explained we did NOT make that transfer. They then asked us to verify security codes to our phone to ensure our protection. We doubled check the phone number and it was the same as on the back of our ATM cards. We had no reason to believe this was a scam.

The worst. They stole money from my account. 500 hundred a month for the last 6 years without my authority. And when I went there to see what happened they were lying that I gave them permission to take money. They said that I gave them approval by phone and I said no I didn't then they said that I came in person and signed an affidavit. When I asked them to provide that form they said they couldn't. And they don't even know where the money went. So I'm hiring an attorney for bank fraud. Worst bank ever.

I bank with them for years and I had a loss in income and they treated me uncaring, wouldn't waive fees, etc. I feel it's discrimination! I had money coming in. It was good, but going through a trail it just shows they happy with customers that has money!

I opened three legitimate business accounts with BOA that were closed less than 30 days after opening, with no clear reason. I understand banks aren't obligated to explain why they choose to close our accounts, but that is an unacceptable business practice and I am very unhappy with this company. Never again!

I was assisted by Sasha ** at the Harlem branch on 125th street, who is a superstar if I may say so myself! She broke down every detail down to the crumb for me to fully understand and appreciate. She made banking easy and opening an account a very fulfilling and relaxed experience! I would recommend this bank to anyone because of Sasha’s outstanding customer service and the products offered at BOA.

Bank of America is trash. It’s the worst bank ever. Never thought BoA could close down my account knowing that I have money in account. If you ever think about banking with don’t do it!!!! Been a customer since 2017. Do not think I would have problems with them now!!!!

Refused to honor an insurance settlement check that was drawn from the Bank of America. Unbelievable. I tried twice and got a different reason for rejection each time. Time to take my accounts elsewhere. 9150 Baltimore National Pike Ellicott City, MD 21042

Absolutely worst experience over the last 3 days! My mom and her long time partner had medical issues and needed to move money between accounts and send a Zelle payment. I logged onto the app to find out the best and quickest way to remove someone of an account. I was directed that I would have to go into the branch. I got my 89 year old mom over to our local branch and they said that both people on the account would have to be there to remove themself. That's impossible as her long time partner had to be sent to a memory care center for Alzheimer's and when he was diagnosed with it we were told that he no longer could sign legal documents.

After 5 years banking with BofA I’ll be switching to a small local bank. BofA made so much money off of me from credit card processing, credit cards, loans… And when I needed them the most they turned me down big time. Worst bank ever.

I brought in a paper check to deposit, there was a payroll issue and my company issued me a paper check for the difference. The check was 100% legitimate, and was accepted at the window, I was told finds would be available the following morning. The next day I attempted to open my account app to check the balance and I could not login. I was directed to reset my password and the app said my information did not match their system. My check had been flagged for suspicious behavior and Bank of America had closed my account. So at this point, I could not access my paycheck or do any business on the account at all because it was in closure.

The worse experience with a bank, the payment doesn’t show until next day and nothing shows during the weekend. They can lock your debit card for no reason and you can complain because no customer service will answer your calls especially if is the weekend.

I was scammed, they refunded my money, took it back. They do this all the time, withhold me debit purchases so they can take my money. I'm tired of it and I'm filing a formal theft of funds charge with the FCC and other agencies. I was scammed by that company and Bank of America charged me twice for it.

I have been a BoA client and customer for many years and the service(s) offered and provided are competitive and they meet all my financial needs. However, the Credit Card (CC) usage is a different issue. Recently, I vacationed in EU (GE) and discovered that my card (Preferred member) has been blocked and I had to use my other VISA (from another financial institution) to complete ALL my purchases.

I have a balance assist loan. The payment is due on 7/14. The payment processed on 7/12. Suddenly, the weekend matters? The associate could not fix it. She flippantly stated I might be charged an overdraft fee of $10, like I shouldn't be annoyed about it. Lousy customer service.

My son and I had a VERY long week after moving to the area just 2 days ago. We met with Grace today to open a couple of accounts and she made us feel right at home. So knowledgeable, caring and you can just tell she has a GENUINE passion to do her job! Keep doin' what you’re doin', Grace! Thank you!

A charge made through Bank of America has been disputed since 5/2024. A representative, Monique in Texas, told me that a check would be sent for $492.75 to my home via mail and should be received within 10 business days. I did not receive it. To this day, it never came. I called again and spoke to Adelpho, a supervisor, on 6/2024. He then took down my routing number and said he would transfer the funds to my bank. He proceeded to tell me that it would be within 10 business days! I questioned this and commented that a consumer can send another consumer money instantly through Zelle and other services, yet Bank of America would take up to 10 business days to transfer $492.75!?! He said that this is the process.

Bank of America sent me an alert concerning a suspicious transaction. I called them, provided a reference number, which meant nothing to the contact. They made several attempts to transfer me and I was disconnected after 25 minutes. I called the number on the back of my card and was disconnected again. When I finally got a representative we reviewed recent transactions, none of which were suspicious. They were going to review the alert to determine what prompted it. Because they could or would not state what generated the alert, I opted to continue the hold on the account until more information was available.

Worst bank ever. After almost 10 years of managing several accounts with this bank with impeccable record the bank screwed us over. Do not deal with this bank anymore. It's the worst bank under the current management. PLEASE DO YOURSELVES A FAVOR AND FIND A SMALLER BANK THAT PROVIDES PERSONAL SERVICE AND THANKS YOU FOR DOING BUSINESS WITH THEM. Bank of America is just plain arrogant from top to bottom.

I recently opened a new business checking account. When I went to pull some money out on Friday, the account was locked. It had asked me for a pin and I gave the pin they mailed me but it said it was wrong and locked me out. I called the number on the screen around 6:15 AM. I was trying to call before the grand baby woke because I was on babysitting duty. I was on hold for 45 min and after speaking to the first woman for 45 min, she couldn’t figure it out so she transferred me to someone else who transferred me to someone else who told me I had to call back to reestablish my identity. I called back and was on hold 45 min before a woman picked up and then told me I had to call another number.

Bank of America has currency exchange services. When you initiate the order you have a choice on the size of bills: large, medium, small. I always ask for small. I have NEVER received small currency. Each time they say "It depends on what we have in the till at the time." They are very fast at sending the money--often the next business day, but I would rather they take an extra day or two or three to fulfill my request accurately. I have concluded they do not have the ability to fulfill that request and are misrepresenting their currency exchange services. They need to change their process or change the description of those services. I would prefer they change the process, but am not confident they listen to customer feedback.

After 13 years have had enough! 3 phone calls (1st couldn't comprehend issue, 2nd didn't provide correct info) and now 4.5 hrs later, sitting a branch for over 30 minutes to get a replacement CC validated & activated! Moving ALL of my money out of here!

The loan department has no communication. While getting a loan, B of A would not work with my bank, Umpqua on getting a third party pay off for a line of credit. They canceled the loan application and did not tell me. When I called them they said if I paid off the line of credit with Umpqua then they could reopen the loan. There was a fraud charge on my line with Umpqua and it took them ten days to resolve.

This bank kept closing my debit card due to my purchases. FOR no reason. Every time, they would close it and say it was fraud. IT was never fraud. It was me trying to make purchases that they would decline many times upon my travels, even, when, I told them, I would be traveling. They closed my account while on vacation. I deposited a check without knowing this. The check was returned and I was told the account was closed. I take this check and reopen w my old bank - *less headaches. Days later, I get a message saying they made a mistake. They told me I could redeposit this 12,863 check - I told them, too late. I reopened w my old bank-.

I recently tried to close my Bank of America/Celebrity Cruises credit card account. It was a real pain as was using the card rewards. I had to make several phone calls (including 5minute hold times) and multiple emails to get the rewards points from the card to by Celebrity Cruise account. Worse yet, the cruise was horrible so I decided to close the card account. Dealing with Bank of America was a bad experience. I had a $7 balance on the card that was on autopay, but I wanted to pay it when I closed the account. BOA refused to use the autopay information to pay the bill; they lied and said they did not have it. So, I had to hunt for a check and read the routing and account numbers. Then, I had to listen to 10 minutes of sales pitch trying to lure me into keeping account. The $175 offer did not seem worth it if I had to deal with BOA idiots so I declined and finally, I believe got the account closed.

Updated on 07/07/2024: Let me summarize the bank experience. My husband's debit card was stolen, and an individual posing as helpful at the walk-up ATM switched cards. The thief then gave the card to his girlfriend, who withdrew money from the drive-through bank. Additionally, one of them entered the bank and made another withdrawal. We reported the incident to the bank, expecting them to investigate and resolve the issue, However, they mishandled the case. After some time, the bank refunded the amount taken from the ATM, followed by the amount taken from inside the bank the next day. However, the following week, they mistakenly refunded the same amount from the ATM withdrawal again. When we contacted them to inquire about this, they acknowledged the error and promised to rectify it on June 28th.

The worst customer service in the banking industry, their website and app are no better. I have had to fight with them when my account data was stolen for 3 months to get my money back on 2 separate occasions, I even had alerts setup, now for the past couple months it won't let me log into the website for my banking unless I make a new password every time, so I call customer service and was put on hold for 25 minutes just to be hung up on. I don't know how they stay in business with such bad track record but this I know, they go through branch employees at an alarming rate and now I know why. My mother worked for them in the 80s to the early 2000s even becoming an RVP and her main account was with Huntington Bank, says a lot, they haven't changed in this many years.

Terrible, terrible customer experience. The President of this bank writes its customers an email saying she is committed to customer service and there is NO way to respond. Spent an hour today on hold chasing my money from a wire transfer. BofA set the Lowest, most painful bar. Don’t be fooled by slick marketing. They should be ashamed.

Bank of America has been my trusted financial institution since 1994, and I cannot speak highly enough about the exceptional service I have received throughout the years. The dedicated team of professionals at Bank of America truly sets a remarkable example of excellent customer service. From the moment I step foot into the bank, I am warmly welcomed by the friendly and accommodating staff. Their approachable nature instantly makes me feel like a valued member of the Bank of America family. Whether I have a simple inquiry or a complex financial matter, the employees at Bank of America have consistently gone above and beyond to provide me with the assistance I need.

I deposited my Social Security check 6/17/24. Bank of America put a hold on this “suspicious” check until 6/25/24. Even the branch could not release this money to my account. Horrible bank. Doesn't care about senior citizens. A check from the US Treasury is suspicious?

My Bank of America card has been stolen twice in half a year, if I may I would like to give this and bank reviews zero points. After the card was stolen, I went to the bank to handle it immediately, and the lobby manager said that this business could only be handled by appointment, and the usual business could not be handled directly by walk-in, so I changed to another American bank to handle it, but the staff declined and asked me to call the customer service by myself, It’s so ridiculous, If all the business I Can solve by myself, I don't need your bank for anything.

Waited 8 minutes and still wasn't able to reach anyone. Menus send you in circles creating unnecessary delays. I don't want to spend my precious time waiting for a company that doesn't value my business. Not the 1st time for this. This issue remains unresolved. Other issues to resolve false charges from scam companies is nearly impossible. Maybe it is time to move my money. Customer service is nonexistent. Find another bank that likes customers

Take your money out of there. There are a myriad of fees they will hammer you with. To get a 1 minute answer to your question, you will be transferred three times in the end to the newest employee who doesn't have a clue what they are doing there. Total mess.

I am writing to express my deep concern and dissatisfaction regarding an unresolved issue with my savings account since 2023. Unauthorized withdrawals were made from my account, resulting in significant financial loss and considerable stress. Despite my repeated attempts to seek resolution, I have yet to receive any accountability from Bank of America for allowing this breach to occur.

Leak your information. Do not secure your funds and if theft happens they won’t return your money back most likely. They hang up on you. They’re not helpful inside the banks. Tell you to go home and make a phone call to customer care. When the problem is too big to take care over the phone. Lies! They’re just a shady business that has some hidden inside issues and definitely not a quality company! I wouldn’t even give it a ⭐️1 review! I’m bi polar and they made me feel so dumb and made fun of me. Sent me home. Told me they can’t help me because they’re busy today. Hung up the phone on me. Never finished the fraud claim report because they were lazy in my opinion. Or maybe that’s what the company stands for. Service like this.

I am treasurer of a couple of small non-profits. The BofA people to whom I speak seem to be trying, but the phone system to get through to them is absolutely hopeless. It takes forever to speak to a human. (Yes, I exaggerate - but not by much.). Then, when you are speaking to someone, it seems that the IT system they have to deal with is no better than the phone system. They seem to really struggle to accomplish what should be a fairly straightforward transaction.

This company is completely incapable of properly handling a financial applicational and communicating. From beginning to end they do not give you the correct information with regards as to where your application stands. They will call to tell you one thing then the next call tells you the opposite. They will even intentionally give you the wrong contact information for their collogues who are supposed to be handling certain aspects of the application, then another employee tell you that that person does not communicate with the public (applicant).

If there was a negative star review, I would choose it. We have been Bank of America customers for over 30 years. We have personal checking, savings, credit card and a business account. Time to find a new institution that we can trust with our money. On May 13, 2024, our accounts were all hacked. In ONE DAY almost $20,000 was stolen from our life savings by unauthorized fraudulent Zelle withdrawals and a credit card cash advance. Thirty-one withdrawals in one day from one account.

Why such terrible service? Y'all have such rude employees. Not to mentioned the lack of attention through customer service. No one answers the phone or even bothers to pick it up. And I can’t even start with the manager. Bank of America needs to be shut down.

Bank of America withdrew money from my account "by mistake" ($2247.0), but instead of returning the money immediately, they withheld it for several more days under the pretext that there was a claim in progress even though I told them I needed it. This money to pay my business bills...What could you call this negligent attitude?? What would happen if I had been the one to kidnap their money or steal it???...1000% pure bureaucracy, BLA BLA BLA BLA, a lot of Vaseline even though I told them that they had 80% negative reviews and many other % not so good, they just told me that they were sorry but you had to wait for the claim process....27 years of being their clients is of no use, they wipe their ** with one that easy.

I started a BoA for my new business that I have been planning for some time. I thought they would be supportive and reasonable for a new, small business. They are the opposite. The biggest issue is their unreasonable hold times on checks. They do not warn you that they will hold your hard earned, critical money for up to 10 days. I have been in a bind now multiple times because of this. The last straw is that the teller told me that funds would be available the next day, only to have a total of an 11 day hold put on a cashiers check from Chase bank.

I was given a refund to my BOA debit card by a merchant several days ago. Having not receiving any refund from BOA. I called BOA and had very long wait times, they told me I had to go back to the merchant as they did not receive any refund yet. So I called back to the merchant, and they just sent me their refund receipt from several days ago where they had indeed refunded BOA for the item I had returned over a week ago. So I called back to BOA and they read off what sounded like a teleprompter that it may take BOA 10 more days to refund my money - even though the merchant has already refunded the money to them!!!!

I am writing to express my dissatisfaction with Bank of America's bill payment processing service. My experience has been frustrating and disappointing, and I feel compelled to share my concerns. You schedule a payment and money is withdrawn from your account while processing the check. You can understand that ok money is withdrawn and once the merchant deposits the check money is transferred to the merchant account and the processing status will be gone. BUT it is not what is happening. I have instances where the merchant either didn't receive the check or if they have received it and did not deposit it, but your account shows money transferred to the merchant account. Now you have to call BOA and try to resolve the issue and figure out where your money is. Not to mention that Customer Services itself has many issues as you cannot get hold of anyone without a hold for 30 minutes or more.

I had a terrible experience because of BOA Ellicott City location because of the manager M. ABBAS **. He was trying to act smart, asking irrelevant questions regarding my transaction and I told him it’s none of your business. Your job is to help me of what I’m asking.

This bank is bad with communication and caring about customers. Told them I had access to my account and needed to pay my car payment and I just got out the hospital with Covid. They told me I had to come in to verify myself and all along I was doing it through my phone wallet got stolen. Told them that and I couldn’t go to a DMV. still didn’t care. I had everything else to prove it was me.

My parents passed away and I am the executor of the estate. For 2 months I’ve been trying to get information to get 2 loans paid off. First they told me to send all documents to The Estate Unit. I sent them death certificates, court documents of me being the estate rep, photo copy of my ID. Account numbers and all contact information. I called back after two weeks and was told I now have to send the same information to a different department because the departments do not share information. I see the information the mortgage department as I was told. Call back a few weeks later. They don’t have the information but now I need to send it to a title transfer department. I faxed all documents again.

Bank of America makes it extremely hard to get anything done with the bank. The online FAQ/Help articles were outdated and did not help. I wanted to set up Auto-pay (I wanted to pay the Bank!) and was on hold for 45mins then transferred 3 different times then they were unable to get it set up.

I thought BOA was a good bank for about 4 or 5 years. We were on the verge of transferring our checking account to them. For years we have maintained a FICO score from 790 to 812. In January our FICO score was 812. In January of this year, I was intending on paying $1,000 from another bank to pay ahead on my account. I made a mistake adding another zero making the payment $10,000. I quickly notified both banks. Both banks understood. A small credit card there had a balance of $1.37. For some reason that card got hung up between WF and BOA. For 4 months straight I contacted BOA to remedy the situation talking to their representatives everywhere from Savannah, GA to Arizona and finally Texas. All of the reps were polite and told me they were solving the issue. Each time the rep did not understand what happened, apologized and said they had it solved. We have maintained great credit for over 20 years.

Worst bank out there. Please don’t bank with them. They don’t care about you or the safety of your money. The call center is No help after leaving you on hold for an hour. Everything is (the back office) that you can’t speak to.

Bank of America has become one of the worst banks ever. They create a situation and you have to jump and ask them how high. No one knows anything about anything. They are not willing to understand only repeat.

Worst bank ever!! Card declined multiple times. Contacted customer support however, they could not provide an explanation as of why the card declined... Such a wonderful feeling not to be able to access your money... Horrible.

Worst bank I have ever dealt with. I have had a credit card with them for a few years now until I canceled it a few weeks ago. And they told me the account balance was $0 and there would be no further interest charges or fees added to the account. I even called them about a week later to make sure again and I was told the same thing. Luckily I looked at my credit and it still showed a balance of $39.50 due on my account. So of course I called them and paid it off and told them how irritated I was about the situation, because if I wouldn’t have looked they would have sent it to collections and kept adding interest to it.