Bank of America Reviews

I deposited a check for $2500, they told me 300 of it would be available the next morning, they even gave me a printout showing me when my money would be available to me. The money never showed up and they deposited the check $300 short. They stole $300 from me. Do not bank with this company. The way they stayed alive is by stealing money. Yes I will be getting lawyers.

If NO stars were an option that is what I would be selecting. Bank of America was fully aware about an issue with members being scammed through Zella in recent articles I have read. Where was their consideration in sharing this information?! It is alarming to me that on a text thread bearing the BANK OF AMERICA NAME AND LOGO a scammer can access just like the bank does! How are we supposed to know who the bank is and who the scammer is?! Even before this, I can't begin to tell you how many debit cards were compromised, and a new one had to be issued. One was in the mail and got hacked before it was even received. I'll be taking my business of 28 + years elsewhere along with everyone else I know. I will never recommend Bank of America again! BANKERS BEWARE!

I had Bank of America pay a bill for us monthly through Bill Pay. I assumed it was getting done because it was being deducted from my account statement. Two months later a get a notification from the company that I owed two months worth of bills. I contacted Bank of America (which was a nightmare in itself) and they said, "Yeah, you're right. The checks were never received." That's it! I was on the verge of a collection agency at my door and they had no explanation for it. I will not be using Bank of America to pay my bills anymore. I cannot trust that they are going to do it.

I had an account with them for over 2 years. Someone attempted to commit fraud on my account. BOA caught and froze my account. They closed the claim but are refusing to release my money. That is in the account I have called multiple times a day for 7 days and after being told it will be 3-5 business days I still don't have my money! They are liars and thieves!

When I noticed a fraudulent transaction on my account, I called customer service right away, and all they did was transfer the call to the appropriate division. I've been contacting them for more than a week, and they're continuously transferring the calls. Damn, no decency, no compassion. I lost a significant amount of money due to their insensitivity, and I am confident that they are so callous that they won't bother to contact me again.

I paid my credit card bill with Money Order through ATM machine. Bank of America lost the money order or their system error and did not credit to my account. They say the check is returned but money order can't be returned. (They did twice to my account.) BOA never admit their mistake and shift the responsibility onto customer.

I linked my cash app card with my B of A acct and noticed that cash app was attempting to charge my BOA acct. which was fraudulent. And I informed called BOA I was told they would block it and it was not.

Bank of America Has to be the worst bank I have ever been with. They have zero customer service. It says if they are put out that you have even walked into the bank. Would you call the 800 number you do not get to talk to a live person. It is nothing but a computer that can’t understand a single word you have to say to the point I am done after 10 years I have already went to a new bank and opened a new account. I will never bank with bank of America again.

Had account with for years, a steady income, from jobs and Direct Deposit consistently, one day to open my app to receive my pay, find out closed account. Called them and said no reason!!! DON'T RECOMMEND.

I had a company defraud me out of $112 on Monday. I filed a dispute online, and no one ever called to follow up. I called back today, Friday, with full blown Covid. After 5 phone calls, and over 2 hours of holds and transfers, I STILL couldn't get anyone on the phone from existing claims to help me. It just kept transferring me in circles. The last call I made, I was also online with Terry (a customer service rep "who couldn't help me because he's not in that department") the whole time, who first hand was witnessing how impossible it was to get a live rep from claims on the phone.

Last Saturday night I found someone made purchases using the money in my checking account without my authorization. I googled the merchant and it was already closed, so apparently, this was a fraud. I called the number on my debit card and all the numbers I could find online, and all I got was "Our office is closed. Please visit the nearest ATM for help." It looks like nobody at the bank works over the weekend. Good for their employees but horrendous for their clients. I felt like someone invaded my home, I desperately called 911, but nobody answered me. I could only depend on myself to stop the thief from stealing more of my hard-earned money.

I don’t know about anywhere else but in Southern California it doesn’t matter what Bank of America you go to, there’s always no more than two tellers and the wait is almost always an hour. They could care less about their customers or providing good service. They just want your money like any other place. The line is literally out the door and it’s hard to understand why it seems like the staff is so unconcerned with providing service. There’s never any help wanted signs or anything to show that they’re trying to hire on more help. Don’t bank here if you want to get things done because you won’t when you bank with Bank of America.

My name is Steven Morgan CEO of Talk of the Town Group LLC. We have been doing business with you for the last several years. Recently due to our company name change we were instructed to open new accounts. We opened the new accounts and have had NOTHING BUT TROUBLE! Recently a client of ours gave us a $10,000 check from his company. Please realize we deposit over $200,000 payments a month. Bank of America put a 10 day hold on the check. 3 days later without notifying us BANK OF AMERICA put a FREEZE on this account. After calling 12 times and getting all kinds of stories we find out the same check with the 10 days hold on it has caused this freeze.

I recently opened a bank loan assist account with Bank of America. Which they offered me for being a loyal customer of 5 years or more. I have actually been with the company for about 10 years. I took the $500 loan offered because my car died and needed an emergency down payment to finance a vehicle. The loan is broken into three payments which I had already paid the first due 3 weeks prior to the due date.

This bank should be called worst bank in America!!! It’s been times I had lower than my check and they wouldn’t cash my check!! They don’t tell me how to invest my money! I ran thousands and they won’t help me invest .. the cashier in Charlotte Nc that made my account is stealing money from my account!!! They wait too long for transactions to go through!!

BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. resulting in an alarming number of consumer identity theft complaints. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate.

I made atm deposit from my Fidelity account, BOA floated the money on hold for 12 days and said it was company policy. Worst company I ever dealt with, should illegal to be allowed to hold your money that they took from my account.

2 modification: Failed to carry over the Escrow to bring the loan current: They add any interest, escrow, fees, and expenses to the principal balance: Modification is that the loan is brought current. Once the payment is received they have the right to apply or delay:

In May of this year, I applied for a work from home job by ASH. In June of this year, I unknowingly fell for a job scam where I applied and got hired by a company American Specialty Health as a digital health coach or so I thought and was sent 2 checks of 4992.00 each which was supposed to buy the equipment that I needed for my new position with the company. The interview took place via text on Microsoft Teams app. Then I was instructed to send the deposited money from my checking account electronically to my so called team leader Ashley ** and to a vendor by the name of Sherrie ** via Zelle and Cash App. Ashley wanted me to process a 3rd check but I was alerted by BOA that my account was overdrawn by 6k. I had to file a claim, BOA sent me a new debit card and they seemed to care…for the time being.

I got more than 3 years with this bank, and they hold any time they want my money and say is for pending reviews then after weeks put clear again and keep going doing this game every time they want, I chose to move to other bank because I don’t feel my money is secure with this cheating bank, also they got the bad customer service I am experiencing in US. They don’t care the loyalty client even if are business accts, really take a moment before open an acct with this bank, they don’t deserve your loyalty. Poor services and poor secure, they say you got the control in your money but they lie, don't be scammed for Bank of America. Use another bank.

I am in Week 3 of trying to get my paycheck which was deposited into my acct that was closed due to fraudulent activity. Trying to call is a joke, and going to Mid Rivers, 5th St. location is a total waste of time. I was told the $ taken from Zelle $1989.00 would be refunded. It hasn't. As I'm typing this I have been on hold for 35 min (this time). I've been calling MR location since 0900 and at 12:05 someone answered with no resolution, and I even had a 1300 appt. Come to find out Monte' left for the day so when was someone going to call me.

If you look at the many reviews below, you'll read the personal details of how terrible this bank is. They don't care about the customer. The customer is a number and they just don't care. They are so big and so large that they know they can treat you however they feel like. If they want to lock you out of your account and call it a "system issue" then they can do so. If they want to charge you excessive fees, then they can also do that. Like many other, I've been with this bank for over 20 years. I tried sending some money to family via BillPay and my account got locked. I call them, hold for a long time and then they transfer me to the fraud department who can't help and send me back to the online banking department who also can't help and then cut the call.

Trying to get this credit card I have with them off of my credit report. They won't budge. So I reported them to the CFPB, BBB, OCC, and federal reserves since they like to play games with me. They are horrible.

Bank of America has the poorest customer service. The wait time to speak to an agent is just ridiculous and they are rude...I needed a bank reference letter from bank of america so I called customer service to request it, the rep told me that it will take 6 business days to get the letter, I waited. 10 days later I still haven't received anything from them. I called again that new rep told me to go to the branch to get the letter, then I went to the branch to request the letter Raoul the branch manager of the Hollywood fl location told me to call customer service because they don't have access to this type of paper and dismissed me, he don't even gave me a chance to asked why.

After being a dedicated and loyal customer of Bank of America for 26 years, they turned around and stole $1386 from my account in September 2022 and said it was in my contact was I opened the account. This all happened in 2020 of April when my account was closed and I reopen another one after Bank of America told me it was OK and they understand that’s a global pandemic hit people very hard and now they turned around and took 1386 without any prior notification. Bank of America is a criminal enterprise that needs to be closed down.

Please do not get a credit card with those people. They have the worst customer service. They card is a scam. People lose their money. After telling them, I didn’t want a card they sent me, they tried convincing me that I had an account with them even when I didn’t use or activate the card. The workers did not correctly train, giving me false information. That one star I give them should be half a star.

Your bank is criminal for holding my husband's paycheck for 8 days. This is criminal! How are we suppose to survive. We have been loyal clients. And your institution is impeding on our human rights by holding our money we need to survive. And you are unwilling to do anything. You guys are like the MOB, this is criminal!.

I am a victim of identity theft. The Risk Management Dept has treated me like the criminal and not the victim. They refused to unlock my account and release 2k of my money. The reps are rude heartless and don't care of my lively or helping me. I left the bank in tears today the banker who helped me was even in shock that the rep Rosa said she had to get off the line and hung up on us. How can they treat me this way. How can they keep me from my money to pay my bills. Crystal Rosa and Jesse are horrible humans and I've never been treated so bad in my life. I can't pay my car payment bills or travel for work. This bank and their employees are ruining my life. The worst mistake I ever made was trusting this bank with my hard earned money. I've now had to hire an attorney and I have contacted the media to try and help get my story out. Stay away from this bank they will ruin your life. Shame on them..

I have been with this Bank since 1996, will be leaving because they failed to train their claim disputes associates properly. As a result, I was scammed out of $500.00, and they will not take responsibility. Very poor customer service!

I have direct deposit, each time I go to BofA ATM on 2 locations. The bank has permanently closed but the ATMs are supposedly in full function, I get in line behind the cars,, then I go to the whole process of withdrawing $$$, at the very end of process, “No cash withdrawals at this location." Last year it use to say "System can not process Withdrawals." In 2020 during pandemic it at least told the truth. It says this: "This location is out of funds pls. Try another location." This year it's happened more often. I have to go to a bar or grocery store to use Kiosk & get charged, $4.99 for transaction fee & $2.50 twice kiosk fee, that’s $10.00 for one transaction regardless of how much cash you're taking out, $20.00 is the lowest amount you can take out but the same charges apply.

I had a check altered that I had sent. 20 yr+ customer!!! The check written for $190 and turned out to be cashed $3000. No ID, just prob some kid changed it to $3,000. After reporting and being on phone for 4 hours being transferred and on HOLD, I went to bank....a huge 4 story lobby and almost empty. The Manager would not see me as she knew I was upset and wanted this taken care of. She was sitting in lobby with an open notebook so knew she just blew me off. And her tactic was to insult me because I was angry!!! I can not give them a worse review and as of 3 weeks later, I was told for FIRST time to close my account when I called THEM. I have been sickened by the whole process and the fact that no one called to ask ME how this might have happened. It will take a day but I am closing acct. I am a PREFERRED CUSTOMER, whatever that means. Branch banks are barely open, no more drive thru and ATMs are often out of order.

BOA is a fraud, they do not protect their customers. I had my online account hacked and I was locked out while the criminals transferred all my funds to their account. I was proactive and tried to stop them through BOA`s customer service representative. No help, the funds were gone. I tried to get a refund through insurance but they were unhelpful and kept denying me. There was no way I could explain and provide proof of my claim, I kept getting sent to their Fraud Dept. which I could not personally contact, there was no further recourse. Just an isolated guy in front of a computer that kept pushing the claim denied button. This should be illegal, but hey it`s not their $6500. BOA is fraudulent. They need to have more legal recourse.

I issued a bill pay request to be delivered by a certain date. The day after that date the check has still not arrived at its destination. The vendor called and demanded immediate payment. He happen to be a Bank of America customer so I was able to issue a bank transfer to his account immediately. The bill pay department then canceled the check but they were unable to issue an immediate refund saying its policy to wait 1 to 2 business days. That’s just unacceptable and they did not accommodate my request for an immediate reimbursement.

I have had multiple fraud claims on my various accounts but this last one was the "icing on the cake." Someone opened a credit card with Bank of America under my name. After receiving a text message regarding my "new credit card", I logged into my bank app and there was this new account added to my profile. For an "AIR FRANCE KLM WORLD ELITE MASTERCARD"!!!

I have had the worst experience with this bank and I regret ever looking their way to open an account. Bank of America has restricted access to my account for a reason they cannot disclose clearly to me. The customer service is near non-existent and when you do get someone on the phone they do not know anything and cannot give you clear answers to any of your questions or they'll simply hang up on you.

Today I filed a complaint with the Texas Attorney General's office against BOA. These people have been drafting from an account I have at another bank into a closed savings account at BOA. After numerous phone call and several trips into BOA branch office I could not stop it. I informed the fools it was unauthorized. I even closed the saving account at BOA they were drafting to. They continued the unauthorized drafts. I am paying a fee of $20 each time BOA tries to make an unauthorized draft. Don't bother making appointment to meet with them because when you get there they know nothing about it. They really don't care about their customers. By the way they say I am a preferred customer.

Today August 9th at around 8 AM Sharon L from Bank of America had the nerve to tell me my account was being closed for being linked to scammers. SHAME ON BANK OF AMERICA TRYING TO ACT LIKE THEY ARE HERE FOR MILITARY FAMILIES. IT'S ALL **. PLEASE DO NOT BANK WITH #BOFA Bank of America. This woman accused me of being involved with a scammer. She said my husband who has been fighting in Iraq for the past 3 years was involved with some scam. I hung up on her and I called my attorney. Wait for that slander case against BofA. How dare they make those accusations. My husband is nothing but a hero (NOT a SCAMMER). #shameonbankofamerica #military #horriblebank #boycottbofa #boycottbankofamerica for making false accusations against military personnel.

I prepaid my cc three weeks before due date and I figured they would not withdraw the money on the due date. Wrong. They did and immediately credited the cc with the same amount. Getting to speak to a human being? Impossible. My situation did not fit their options so I heard "this is not a valid response. Goodbye." Yes, their robot was hanging up on me. So I went online to make an appointment with the nearest branch. This is where it gets really devilish.

This was the email that I sent to their leadership. Nothing will make me keep my account open, I am just waiting for my check to clear. I have been a loyal customer for 22 years. As I am sure you know, it has been hard times lately, and I too fell on hard times. I am getting my life back on track, and part of that was the **** loan I took out from **** to make sure I had money to cover bills and pay off my credit cards so I did not fall into arrears. They would only send me a check, so that is what I had to settle on. I have put checks the same size as this into my account on different occasions and have never had a problem. However, your risk department decided I was a risk and put a hold on my check.

We have 3 locations where - I live in WA, on average, anytime I go, there is always a line, and it's on average 1 hour of wait time. - Phone Robot Customer Service won't allow you to speak to a human. - Worst service in comparison with TD Bank and other banks. - They are always late when they send replacement cards close to expiring. - Cards are usually sent a month after a credit or debit card expires, causing automated billing to be missed, I told customer service, but they do not care. - I predict they will eventually be out of business due to reduced number of customers. - I hope TD bank becomes nationally available.

Bank of America opened up a fraudulent checking account in my name in spite of me having a freeze on Chexsystems and fraud and freeze alerts on all three credit bureaus. I called BOA and was told that the customer rep closed the account, I NEVER received any email showing this was done. I was told she would email me something to fill out but I never received it, nor did it go to my spam mail. This checking account was filled out online and I received 3 emails from BOA in the early morning at 1:36 am. First said they were processing my information, (I thought it was a scam so I didn't do anything- of course I couldn't the bank was closed). Second was to confirm my email address (I never confirmed or clicked on the link). Third was a congratulations my account was approved.

I'm writing this with hopes that someone considering opening an account with Bank of America will be dissuaded. Despite having an over 50 years old account going back to when it was Bank of Boston, my utter frustration from the labyrinthine unreachability of connecting with what turn out to be dismissive agents has me feeling trapped by difficulties of changing direct deposit and debit card accounts to another bank. They make it as difficult as possible to reach a human rep should the need arise, setting up online and phone systems designed to thwart rather than assist those they claim as clients.

In March of 22 we received notice that our Business Debit card was being utilized at a retail location. We had to respond if we recognize the charges as we had the actual card and were home as the charges were taking place. Not only did we respond but also followed up with a phone call alerting the fraud dept of what was happening. At this point they cancelled our card and issued a replacement and we went ahead and changed all of our login info to our account etc. We were issued a credit for all the charges which were for the amount of over $2,000 of which our card was charged 38 times the amount of $55.00 huge red flag.

I have been with BofA with both personal and business banking for 11 years. I have had enough of their horrible in branch on call center customer service. They are so understaffed that they simply hang up on you. In the branches there is only 1-2 bankers at the windows. With all the fees they charge you would think they can do better. The Bank of America of old is long gone!

I’m so mad at the bank right now that I feel like going to one of their branch and trash it. I deposited a check from my work a well known company. First they told me it will take 2 days to be available and that day is today, it was supposed to be available by 9. Now I go to my account and I see it will be available by 7/19 10am. I called them and the stupid agent tells me is it’s not even been 24 hours. Like what ? 2 days doesn’t even make 24 hours? I literally begged them to do something because I have bills to pay and their answer is they can’t even say anything until Monday. The second they give me my money I’m leaving this jail. I never cared to research before joining a bank but I guess I will do this week for my next one.

Worst bank ever. I have been with them since 2004 with a balance of over $150,000 and at times close to $200,000. So, they have been making money using my money by giving high APR rate loans to people. And yet they offered me a terrible rate when I bought my house, I had to go with a different bank that I didn't have an account with. Lately I fell victim to a fraud committed by professional thieves making it very difficult for me to prove it was fraud. $3000 was stolen from my account into another BOA account. BOA wasted my time for months putting this through fraud investigation review. They refused to investigate the receiving BOA account, or provide me with their info.

I've had many instances of terrible service but this last one takes the trophy. I needed a cashier's check. The rep made a typo to the payee that I pointed out and she corrected it. However, they charged me for the same transaction twice (over $2k) and cannot figure it out. So, now I have to be overdrawn and hope they figure it out, which no one seems to care about. Thanks B of A. Right up there at the tip of the problem with society.

Why do you not automatically credit an account that was mistakenly double charged for a credit card bill? Why do I have to manually request a refund myself, and wait god knows how long for "processing" in between each stage? On top of that, why is there no way for users to review if something like this has happened in the past? Was speaking to an agent and all they said was "we have no record of past duplicate charges" and they just left without waiting for an opportunity to inquire further. Seriously? Jesus Christ.

Bank of America sucks! We reached out to them on June 23rd to unfreeze the frozen assets of my parents. Brought all necessarily documents to local branch and financial manager uploaded them. Told me required 7 business days to process and provided phone # for estate unit. Upon completion of 7 business days a call to estate unit, where I waited on hold for 30 minutes, it was stated they did not have all necessary documents even though I had been told they had been uploaded. Was told after missing documents were available it would be another 12 business days to process. No feedback was ever provided. I am frustrated beyond belief at the handling of this process.

I have been a client of the bank for 3 years, but I decide to close the account. The fact is that the whole of America, namely the banking system, is arranged in a certain way. People first get a debit card, the second step is the first credit card... If you use it well, pay on time, you can get a second one, and so on. This is how a person's credit history begins. I had a credit history until I was able to respond to a message from the bank. I didn't answer because I don't speak English well. Although at that point I applied online for a third travel credit card. Not only did they not approve me, they also blocked two valid cards. I have never had a negative balance in my account, every month I closed my credit cards on time and correctly. How much I spent, so much and returned to the penny.

I have a BofA credit card that gets monthly use, is always paid on time, and carries no balance. For the last month, BofA has been emailing me pre-screened offers, about 3 a week, asking me to apply for this new 'customized cash rewards' credit card. I finally applied (my credit score is excellent with no negative reporting, and I'm prescreened, so why not?) DENIED, is why not. Now I have a pointless hard pull on my credit report, harming my score. BofA: Don't barrage customers with prescreened offers if you're regularly denying applicants who have excellent credit.

I have been a customer with Bank of America for several years. I started the refinance process on April 1, 2022, for a 2018 XT5. I submitted every document required. BA was able to get the registration, but it pulled the expired one with the leasing company instead of the one with my name. So BA stopped the process instead of pulling the correct one. So now I wait. I call and was told my application had expired. So I applied again...the whole process...but by this time the interest rate changed. So a couple of associates and a bank manager send the request to use the 3..% rate instead of the 4%. The requests were denied even though it was BA mistake by dropping the ball. Well that took a minute. So I call again...guess what!!! I had to apply for the car loan all over again.

My usual branch has been closed for over a week, so I went online to schedule an appointment. The system would only allow me to do that at a branch much further away in the next town. When I tried to select another branch in my town (there are 6), it would not allow me to. I dialed a designated 800#, and it took me over 10 min. to get through all the prompts before I could speak with an agent. I asked him to schedule an appointment in my town which he did. He informed me it would be at 11 am today. When I showed up at that branch they said they had no appointment for me. Additionally. The agent informed me that another branch close to me was closed. I found out today it is not. How bad can customer service get?

They Practice unethical business towards the client. I wouldn’t recommend Dealing with Bank of America. Hands down worst experience I ever received. Please run from these institutions. They will any to get your money.

On May 6th, I received an email that appeared to come from BofA with the subject line "Security Alert: Your Online Banking Password Was Reset". However, I was able to go online and get into my account, which suggested that this was a fraudulent email. Still I called BofA and spoke to someone about it. They suggested I forward the email to abuse@bofa.com. That was the last I heard of this until two days later after $27,200 had been stolen from my account. First, someone transferred $7200 from my credit card cash advance line to my checking account. Then, someone went to the branch in Temple TX (my account address is in MA) and was able to take $9400 and $8400 from a teller in two transactions that day. The following day, they went to a branch in Webb Chapel TX and took another $9400.

Aside from not being competent enough to resolve an 8-mo issue with my small business credit card autopay, Bank of America has a number of failures of ethics, like intentionally, systematically defrauding the American public via late fees, homeowner mortgage sabotage during the 2008 recession, impersonating small businesses for the purpose of stealing 2020 small business COVID relief loans, and spying on Americans. There is no bottom for this bank too low to stoop to. Most of what they do has a cost analysis built in that tells them ethics is just another cost they can't afford in their brave new business model. They will be replaced by any number of banking alternatives emerging today within 5 years or less at this crash and burn rate.

Deposited over 4k in checks. ATM says half was on hold for a few days, fine. Next day I get an email saying checks on hold for 2 weeks out. What?! They’re state-issued checks not personal. BofA does this during the 1st of the month during the most crucial times. Payments being returned and having to explain my situation to everyone. Bank of America will hold YOUR MONEY as long as possible for their own gain while their customers are left suffering.

My card was on my phone and inadvertently chooses when I went to pay for parking and due to the wrong card being selected I incurred $80 in fees for a $12 and a $10 parking transaction. I called the back and even though my account has been in good standing they refused to even look into waiving some of the fees. This is one of the worst banks to deal with. I am absolutely switching to Chase. I also had a minor account for my daughter which they started assessing monthly fees to. When I opened it a while back I was told minor account has no fees. I tried to close it out then was told I could not because it was dormant and would need to be opened which would take a few days. I eventually after much run around got it closed.

Had fraud problems. Called BofA. Filled my claims. Person who filed my claims forgot to submit them. All the amounts were temporarily credited and approved... ON MY VACATION. They took all of it back making me negative $2000.00 and stuck with no money on my vacation. 2nd time this happened when I was on vacation... Trying to get someone to help you is joke. They don't give a **. Too busy watching TV at home.

Everything sucks about this bank now. I've been a customer for 25 years and I'm done. Using my debit card has become impossible with all of their security checks. If use the card at a restaurant it gets declined, same for cash withdrawals at an ATM....declined, but, only for a few minutes when they text or email me and ask....'was that you?' then it's OK; which is too late! I could go on and on. Screw this.

I have used BOA for over 40 years. Currently, as many know, there are multiple Fraudulent websites and markers prowling on the internet. If per chance, you click one by mistake, as it Pops Up, while reading or viewing an article and since computers are so automated (they don't seem to have a chip shortage), a popup displays their product and there are hidden links behind the site and not cookies that put you directly into checkout and the computer fills in your credit card number - when you try to cancel it, you get frozen or a foreign country and all you can do is go to your BOA credit card account and instead of having a choice - of report charge or cancel charge, the only choice is "report it as Fraud."

Suffice it to say they are more than inept-never and I mean never do anything correctly. Worst bank with the worst employees. Do not bring your money to them. Run in the opposite direction as fast as you can. They should be renamed Bank of Errors.

I'm moving to the UK. I used my personal Bank of America account to send 27k to my personal UK bank account. I waited two weeks and never received the money that I sent to myself from the US to the UK. I contacted Bank of America and they said they can't trace the funds and that there's nothing they can do and they don't know where the money is. So just like that my entire savings are gone, and Bank of America just shrugs. Meant nothing to them, they deal with billions every day, why should they care? It's only my entire life savings. I had personal and business Bank of America accounts for over 10 years. I'm closing every single last one and never associating with this disgusting bank again.

I tried to open a credit account with Bank of America. They told me as a foreigner, I am not allowed to have a credit account. However, the woman at the office explained to me that there is a specific account for non-Americans that allows me to have a kind of credit account. She explained that if I give them $300, they will open an account and put that money in it then I can use it as credit. I decided to go for it since I needed to put money first to use it. A year later, and after paying for the account and not even really using it, they are asking me to pay the $364 for overdue payments (the $64 is because of overdue payment) like WTF?

Until now I have informed them 3 times and I have not receive my new cards yet after waiting for 3 weeks now. How could I buy something without these cards. Most of the merchants now don’t accept checks anymore.

Recently I discovered a fraud charge card opened under my name. Not only do I not bank with BANK OF AMERICA but I don't have this card. I called. They had me on hold forever. Then the woman who answered said I had the wrong department. I said, Do not put me on hold. She not only put me on hold but hung up on me soon after. (it seemed she expected is as she warned me of the possibility before she put me on hold again). When I did find a person to talk to she took the info., she said she closed the account. But she did not send me a confirmation email.

After doing business with Bank of America for 25 years, I called Sunday, April 10 to report a spurious charge. I was was told the charge would drop off on the run Monday night. It was still there on Tuesday, April 12. I have called and talked to multiple people this morning who have all told me something different. I have been talking to people and been on hold for an hour and a half. I'm exhausted.

I been a customer since 2013, recently experienced over 4700 gone from my account, the fraud department is not helpful. I have submitted police report, other documents supporting identity theft. I have dealt with Verizon, Cash App, Ebay, Chase Bank, Varo, the list goes on. Everyone was helpful with the exception of BOA who denied my claim stating I authorized someone to use my account. Bull I didn't authorize no one to take every penny I had. Sorry there is 1.69 in the account left. I can't access account online, I have asked them twice to change account number, still have not even done that. However the did thank me for being a customer since 2013. I asked the fraud department for their corporate number. I sorry I don't have that number. Stop ripping people off.

I have been a victim of identity theft and Bank of America will not close out these checking accounts that are under my Social Security number. I have contacted the fraud department and told them that I have been a victim of identity theft and they are declining my request to close the accounts. They told me that there is a balance due of negative 400 something dollars and they will not close the account until payment has been made.

Beware of Bank of America. I was called a cry baby by their representive for charging 48.00 for 40 checks. They told me I don't have enough money so live with it. I was called that by the manager as well.

This would be one of my worse experiences ever in customer service with Bank of America (BOK), unlike other banks. The day before yesterday, I received 2 emails, which showed someone opened a new bank account using my name. I contacted the SSN and credit company. Looks like someone, from Elpaso Tx, has a credit check request for a BOK account. I contacted BOK today (03/18/22) regarding this issue and to delete the account. I was transferred to 5 to 6 different states to get the (check Fraud Account) dept. The whole event was repeated at least 3 times without any significant progress. Out of which 2 times I waited for 37 minutes and the second one for almost 57 minutes.

I have been an account holder for 59 years. I purchased a cashier's check for $15,000 to pay off a vehicle loan. The auto lender BMW Financial Svcs contacted me and said they had received the check but had most likely thrown the check away, but could not find it. They asked me to ask Bank of America to reissue the check. Bank of America said, I could not initiate the request for at least 90 days, and that the process could take up to 150 days. So, the bottom line is that Bank of America would have my $15k in their account for nearly 6 months. This is a anti consumer policy designed to maximize Bank of America profits at the expense of their customers.

Bank of America cannot be trusted. They do not care about the welfare of their consumers. I lost a large sum of money through fraudulent activity. B of A said they found no fraud because someone had my ATN number. Fraud was both online and made at bank branches. I made a request to compare my photo with the individual making the transaction but they ignored my request and decline to reimburse me. It seems they are only interested in protecting their money.

BEWARE: Absolute worst bank! Very misleading funds availability policy, be careful depositing anything but cash! The teller will hand you a paper clearly stating when the funds will be available and hours later you will receive an email, delaying availability by at least a week or more. Once this happens, it’s too late, you can’t get the check back to go cash it elsewhere, you are basically screwed!!! This has happened to me now, on more than one occasion, with checks from local banks, funds available and no history of bounced checks. Bank of America will then return items presented to your account, during their inexplicable, unjust and unreasonably long hold of your funds!!! Do not use Bank of America!

At 6 pm I went to the application and saw that I was overdrawing it by $77.42 and I made a transfer of $78 so as not to pay the overdraft of $35 and at dawn they entered a check for $10 and charged me the $35. I called and they did not want to take it from me and I am never overdrawn, they are taking advantage of the poor by charging overdraft before they remove it at the end of the month. That bank is a cheater.

I have always be skeptic of BOA, but decided to try them out last year. All the sudden I was unable to access my funds. I called them and they firmly told me that my accounts are frozen and they can't tell me why. I went to a local branch to get my funds out, and they informed me that it will take 2 weeks and then they will send me a check. Not a good way to earn customer loyalty. I will be take my business somewhere else, there are plenty of excellent customer oriented banks out there.

I'm really upset that I deposit a check on my account with my bank and they put a 7 day hold on it until is cleared when I can go to a check cashing store or a Amscot and get it verified and cashed same day. Makes no sense they take that long for something other places that I DON'T HAVE A ACCOUNT WITH will do on the spot. RIDICULOUS.... BANK OF AMERICA SUCKS.

Re: Bank of America Dispute Claim ID: **. I'm 65 years old. I am also a full-time hospital worker. I can't retire, as I live paycheck-to-paycheck. My Social Security isn't nearly enough to live on. Bank of America has been receiving my direct deposit from the hospital where I work (Eisenhower Medical) twice a month for almost two years now. The local Bank of America branch is the only branch in town, with the inside recently closed (sign on door says "temporarily closed"). The one drive-thru ATM and two exterior ATMs are still open.

Words can never describe how horrible this bank is. Steal your money, lie to you and don’t care one bit how you feel. Worst bank ever. I wanted to cash a state check from my taxes to pay my rent to not be evicted and they told me only 2 days and then I called after 2 days and wasn’t available. They told me 2 weeks. I got evicted with my 3 children. Then I put cash in to pay for my insurance and yet again they told me it didn’t go through and charged me a fee and refused to refund the fee. So now my kids and I have no insurance coverage for the year. I don’t know how many days I’ve cried dealing with this bank. Not to mention I’m 7 months pregnant. This bank I put faith in has destroyed me mentally and physically.

On October 26th, 2022, I used my BofA debit card to purchase gas near my house. Within an hour my account racked up 9 charges totaling nearly $1200. Bank of America, to their credit, noticed the fraudulent activity (9 charges to one parking lot in Brooklyn NY) immediately and put a hold on my card. I called the same day.. October 26th, cancelled the card, and filed a claim of fraud. It is now 9 days later, and the $1200 has yet to be refunded.. In a LITANY of phone calls to the bank, requiring waits of over 30 minutes at times, my fraud claim was started, and then followed up, only to be told I had to 'wait' for the processing to finish.., that is, for the charges to post. WHY pay charges only to later refute them? OK That's a bank's decision. But they did.

We have a granite business and uses the bank over 15 years. They charged us to make cash deposits. And when questioned what is the fee for they said, "If you deposit over 7000 dollars in cash a month, they charge you 0.30 for every 100 dollars. We get to that number very easily considering each slab of granite is an average 1500. They found a legal way to steal moneys. SHAME ON YOU BANK OF AMERICA. Aren’t banks supposed to receive people's money? You are a truly MONEY HUNGERS.

I went to visit my grandkids in TX for Christmas and sent my $30 Pmt 2 weeks early. I found out when I returned home that they raised my min Pmt by $5. I immediately sent another $30, which arrived 1 day late due to the weekend. I called CS, as they charged me a $5 late fee for being only $5 short for 1 day! My Pmt history for the entire 7 mos I've had the card was impeccable. I haven't had a late fee in 30 yrs! Neither the CSR nor her manager, would waive the $5 fee, even though 1 day late, I pd an extra $25! I will definitely cancel this card! Payment history & credit score not worth $5 courtesy waiver to Bank of America! I have been a AAA member for 50 yrs & they convinced me to apply 7 mos ago. I will advise them as well.

On December 22, 2021, I had noticed that $1100 was taken out my account which caused my account to go into negative. Since it was after business hours I decided to wait till the next day. The next day came and my account went back positive. So at that point, I didn’t call the bank. I end up doing a transfer of $500 out the $1100 to my savings. (12/23) I end up enjoying my day and did some Christmas shopping. Later that night I made a transfer of $400 to checking. The next morning (12/24) I look at my account and it’s -$432. So I call the bank to see what’s was going on and she informed me that the $1100 was a economic child tax credit hold.

This is a very deceptive bank with some deceptive workers. They lied to me when I tried to send a Wire Transfer international to Jamaica National Bank (JN). My last Wire Transfer was in 2020 with no issues. Forward to January 2022 and both representatives in the Bank is telling me that they cannot send the Wire transfer because JN Bank is not providing the fees for the Wire transfer so they cannot proceed. So I called Jamaica National Bank (JN) using their toll-free number for North America and there is NO SUCH issue on their end. The fee is less than $30 for their customers with a bank account sending money to their US account in US dollars. Bank of America is the culprit who program their systems to block their own customers from doing a Wire Transfer International while giving the false narrative that JN Bank System is not giving the fees.

Where do I begin.... About 4 and a half months ago I saw what I believed to be a fraudulent charge of 6 DOLLARS on my account so I called them up to inquire. The lady I spoke with said she would take care of it and asked me if I wanted her to cancel my debit card and she would send me out a new one. I said no, that's ok...It's really not that big of a deal. She said that it would probably make things a lot easier if she just cancelled the card and issued a new one. And you know, hindsight is always 20/20 but oh how I wish I would have just said yes, send me a new card because what happened after that was a steadily approaching train wreck.

The home Equity team dragged me along for 4 MONTHS requesting me to provide over 80 agonizing personal documents while changing one incompetent BoA Officer after another only to tell me what they could have told me from the beginning- that they do not lend to single family dwellings associated with co-ops!

This is the worst bank to bank with and Bank of america let someone steal from my account again and take my government ssi check. It is becoming a repeat. Stop phishing my account and fraud dept sucks. Do your job. Protect.

So they just started the no overdraft fee… Now all of sudden it seems like things are taking a longer time to process. Even though I see it showing up it technically didn’t clear yet. One day it’s 500$. The next I can be overdraft-300… So something that was shown as a transaction a few days ago in your account don’t actually come out of till a few days later. Now you’re in the negative tryna figure how this happened and just maybe you’re hallucinating. Bad business.

I opened up an account at Bank of America 11 months ago and did not receive a debit card. I call customer service 2 days in a row and waited on line for over 2 hours. When I finally spoke to a person, she acted as if I was bothering her. I then went to a site to complain and it said that filing a complaint would impact my credit score. I will be closing my account and moving to another bank.

My sister died of COVID in November. Mom and I went to the bank in December because we have POD on her accounts. The bank canceled our appointment and made us go to another bank some miles away. When we got there, the person who we had made the appointment with Yolanda, was not there. Some other guy Eduardo helped us. He told us, they would send the paperwork to their Main Office, and we'd get the money in a couple of days. This was a lie. When the money didn't arrive by the following week I called estate services. I was on hold for 45 minutes. I was told it would be 2-14 business days. I waited again. The money did not arrive. I called a third time. I got another person who said the money would be there by Friday. It was not.

On Thursday, December 30, 2021, my husband deposited a check for $4700.00 into my Bank of America account at 5:00 am. The check cleared the Chase account instantly. My online Bank of America account stated funds from this deposited check would not be available for withdrawal until January 5, 2022, but would cover any items posting December 30th and beyond. No problem, I have had this happen in the past where I wasn’t able to withdraw funds but any pending or electronic items were covered. The next day, I get an email stating I was charged two $35 nonsufficient fund fees and my house payment was returned, along with a $500 credit card payment! Mysteriously, the message about items being covered starting December 30 had disappeared (I have photos/screenshots of everything, including proof the funds cleared Chase Bank almost instantly).

I hate gave 1star. No notice given withdraw by online something new been able to view due to setup by them. Told by CSR 12/31 funds were removed same day. Poor Policy. I will never refer them to any of family or friends. Close acct if you have Bank of America. Shady business.

I opened an account through Bank of America via mobile web in the mobile app. I opened it with a insurance check over $1,000. The app Said it would take two to three days to clear or the next business day. The morning that my check was supposed to clear around 9:00 a.m. my account was put in the closure at 6:00 a.m. due to not being able to verify my identity.

We have a Bank of America card that we are cancelling. We had it for 4 months. During that time period we moved from MA to CO. As a result the bill did not get to us in a timely manner. The balance on the account was $164.00 which we paid as soon as we received the forwarded bill. I called them and talked to a representative to tell her why our payment was late. She put it in the notes. We immediately requested a check from our bank to be sent to Bank of America. It was sent within two days. Unfortunately, Bank of America did not receive it until 3 weeks later. As a result they charged us a $75 late fee. They were unwilling to refund the fee even though we were able to show them when our bank sent the check. In addition our first home loan was with Bank of America. They took our house in error. They sent us a letter after the fact that they would pay us $600 for a $300,000 house. This is the worst bank that we have ever had to work with.

Hi. This is quite a long story about my experiences with your banks. I received a check from my boss, written from your bank. I went into a location to cash it and they said they couldn't verify it. So I went to a second location with the same check and they gave me zero problems cashing it. I get my second check, written from your bank so I go in to cash it and they can't, because a number was faded (totally understandable) so I have it rewritten… I go back the next day to the same location, apparently the check is now too large for them to cash because I do not have an account…

This bank was my first bank I ever had an account with in my young adult life. First, they locked my account within TWO DAYS of me making it, made me make a new account and gave me a new debit card only for them to LOCK my debit card. And when I asked them about it they just had a "whoops" kind of response, saying they accidentally closed it because they thought it was the card from my other account which debit card had COMPLETELY different numbers, now I can't buy ANYTHING, no food, no transportation because of their lazy, unprofessional, and downright DISGUSTING branches. And the best part is, I haven't even been banking with them a whole month and major problems like these are happening. This whole bank needs to be shut down ASAP.

This happened to me and I am wondering how many people this happening to: I lost my debit card and had 3 fraud transaction, BOA reversed the fraud, and a week later issues an additional credit for the fraud transactions. Later when I had limited funds designated for auto pay bills the same day my bills came out they decide to reverse the duplicate credit they issued. I don't notice until the next day when they sent me the balance low notification, but by then already charged a reversal fee, and overdraft fee. I fix my balance that day, and they say no the $105 in fees is valid. I felt this was done on a fixed system, since they know exactly when my bills are due.

We were given PPP loan and BOA has denied full forgiveness claiming that as an S-Corp we are not eligible for health insurance expense paid by our company. The SBA rules clearly state that health insurance is a forgivable expense and various CPAs who reviewed our paperwork have confirmed that we are eligible. Bank of America refuses to read the particular, applicable paragraph to the end of the sentence and has blocked us from applying for full forgiveness. It is beyond frustrating that BoA is getting away with playing by its own rules instead of being aligned with SBA guidelines.

After B of A royally screwed up my account YES! They did! By making a double deposit in my credit union account then taking one back out (ok BUT) they charged me a fee and I was told that IF I was to ever make a bal xfr again (NOT HAPPENING!) I should call it in BECAUSE if "I" make a mistake - there's no fixing it BUT if their agent makes the mistake it can likely be fixed. OMG! What happened is they asked for my ACCOUNT number - which I gave but what they really wanted!!!! Was the credit card number! BIG DIFFERENCE YOU MORONS! I will get this paid off PDFQ and NEVER EVER DEAL WITH THEM AGAIN! NOT EVER!

Condescending and uncooperative, read from a script. You explain then they basically tell you you're an idiot, Banking alerts not received in time to react. Then it's "Oh well, sorry to hear that." Over 20 years of direct deposits from the SAME company, which have been GUARANTEED availability day before the date on the check and then STILL show as "processing" 12 HOURS after presentation date, so they can return checks and charge you fees. They tell you to sign up for alerts and then only alert you AFTER they STEAL your money.

Deposited the check on 23rd of November 2021. The check was put on hold for 7 days. I've contacted the bank of the check writing and I've been told and seen on paper that Bank of America received the funds on the 23rd. They had told me that they had not received the funds. The truth is they did received the money on the same day I had deposited the check. They lied to me. Branch in Lake Arrowhead, CA.

I’ve had the worst experience ever with this bank. They do not insure your money. I've reported fraud on my account and I've been waiting over 60 days for my money back, the customer service is horrible when you call no matter the department. You’ll just end up wait for at least 30 minutes to an hour.

Bank of America sold my mortgage to an unknown entity and they can’t tell me who it is so I can’t pay my mortgage. All they can tell me is my mortgage was paid off. I’ve filed complaints and no one has been able to help me. I didn’t receive any notification of the transaction. I only found out because I noticed that my mortgage account disappeared from my online banking. This is egregious and I encourage you to be careful with Bank of America.

BOA canceled my account for no apparent reason. They say that they don't need a reason. It's in the fine print. Since they won't tell me, I assume that it must pertain to a complaint that I filed with them about a corrupt Mexican airline that ripped me off and left me stranded in Mexico. BOA threw me under the bus, canceled my account, denied me access to my funds while I was still in the process of traveling. This created a nightmare, caused much trouble and frustration for me. BOA claims they mailed a cashiers check (snail mail) not even the decency to send Fedex (a week later still haven't received). This says volumes about this bank, it was pretty spineless to do this to someone who has been a good customer for over 30 year.

I called several times of the last couple of months about a claim I filed back in the Spring of this year. I was told to place a freeze on my account which I did. Months later I never received correspondence about the claim so I called to request information on the claim. I was told I would get something and never did. This month I noticed they took off the freeze and opened back up the account while charging me a maintenance fee with NEVER notifying me of any changes, reopening of the account, etc. I NEVER received any correspondence on the claim, ever and shouldn't that be against the law? I will check into it. When I went to close the account today, they put me on hold several times and no one ever came to the phone. Looking into what I can do because how you file a claim, freeze an account and do not correspond with the account holder.

We started the HELOC process back in July of 2021. The whole process and people involved have been a huge disappointment. It's as if they put warm bodies in chairs and these people have no knowledge of financial services. The communication is poor. We would get contradictory information from different people. We are selling our BOA stock now knowing how poor they operate.

To quickly summarize, BOA deliberately did the following: 1) in 2015 fraudulently accessed me $500 for title work and attorney fees on a property that I was already making a mortgage payment on with them for years', without default; 2) charged me over $2600 in homeowners, after informing them that was in the process of change insurance companies. They refunded a portion but still charged me over $600 for one month! That doesn't even add up. 3) When we paid off our mortgage it took them over three months to send our escrow reimbursement and they STILL owe us money because it is not correct. I'm not going into full detail because I am currently looking to taking actions against this corrupt banking institution.

Company paid the $450.

I went into the bank to get change and deposit a check, they were short handed. Only 1 teller. When it was my turn about 20 minutes later with 3 people in front of me and 9 people behind me and more coming in as she was waiting on me, I was told I could not deposit the check. It had another person's name on it and was signed over to me, so I deposited thru the online banking. I needed change for a business and she proceeded to tell me she had none, well they have a vault they keep change in they could of done that, the little man with a tablet should of put it down and helped people at a window, instead of getting yelled at by the people in line.

This is the most horrible branch I have ever deal with in my life. I went in there to open a new account and the untrained new representative lady was handling my case. Not only that she didn't finish the whole process properly, she also ended up cancelled the order of my new debit card and made me wait for 2 weeks to figure her mistake out by calling mobile representative. Moreover, the debit security code that she putted on the system is not even the correct one and now I have to waste my time going back to the bank for the 3rd time trying to deal with all of this chaos and difficulties that she gave to my life. Now it has been over 3 weeks, my debit card is still sitting in my wallet because I am not able to use it. Why didn't you check everything before I left your bank.

Because of the lockdowns - could not access branches - leading to inactivity letter - leading to having to prove who I am - yet also needing to update my beneficiary - who will not walk into a branch due to medical issues.. Every local branch I've walked into that claims there is a specialist - has none working.. No one ever answers the 800 - tele number - you can be on hold for well over an hour - after which it's time to hang up.. No matter the hour you call.. Other numbers incl within their comm are dead numbers according to the recordings..

Filed a claim which was not resolved in my favor even though I was fraudulently charged by the merchant. I submitted all the communication I had with the merchant and they initially credited my account and after a month they asked me for more documentation. I submitted more documentation I had and they denied my claim and charged me back. I seriously think they did not do anything but cleverly credited my account initially and then took away the money. Very very bad service. I don’t recommend having any accounts with them

I used to be able to get great customer service and humans on the phone quickly. I'm trying to find out why a wire was never sent. Endless menus. Keep getting hung up on. Used to be a great bank. Those days are gone. I'm looking forward to the blockchain ending this madness and having control of my own money.

BofA customer service for the business side has been the worst! I've had a business account with them for over 15 years and I've had it! 3 months to get a call back on a PPP loan that has been escalated???

Pros: Recently got fraud alert about suspicious credit card activity... BoA is 5 stars here. When I finally got through to a Representative, David was professional ... another 5 stars.

My dad was one of first Covid-19 victims, died February 27th 2020. He had $12,000 left on loan for his house. I've spent almost 2 years & over $10,000 on lawyer fighting Bank of America. They refuse to let me, his son, I have same name as my dad, they refuse to let me make a payment, 2 years they got crazy overpriced lawyers that keep throwing wrenches into system. It's almost 2 years later and don't know what else to do. My dad owed $12,000 on a house valued at $158,000. When he died everything was shut down and closed, normal places you could walk into were all closed, phone calls were a joke, all bank of America people hung up because I wasn't my dad. $10,000 I've spent on a lawyer and getting nowhere.

BofA has the worst customer service in the industry. Yesterday my wife tried to Zelle $3,000 and her request was denied. She spent over an hour with a customer service up and, in the end, he told her that he did not see her account?!? and told her to make an appointment with a local branch. Today I tried to Zelle the $3,000 and my account was locked, even though I was able to Zelle $3,500 to the same individual just yesterday. I have been with BofA for 35 years and I cannot take it anymore. I am moving my banking business to Ally bank.

I enrolled for automatic redemption at the end of each month of my credit card rewards balance. I saw on my Bank of America statement that my rewards balance of $348.12 had been "redeemed". However, the credit for the funds did not appear anywhere on either my checking account statement or my credit card statement. I called Bank of America and spent 30 minutes on hold, waiting for a customer service representative to take my call. The customer service representative, when he finally answered the phone, could not tell me what happened to the $348.12 rewards credit. He could not find where the money had gone, even though it was designated as "Redeemed" and had disappeared from my rewards balance due to me. I requested that he escalate the level of customer service and permit me to speak with a supervisor.

My experience as of late has been less than “ok.” That said, I do strive to maintain that “glass half full” mindset. The wait times have been unacceptable, and the other avenues to contact a person (email, chat) are not found any longer?! I am sitting here listening to the recording while on hold, and again “she” tells me to ”ASK ERICA” one more time… oh vey. I know that this bank is making a lot of money from me alone, so I don/t find rationale for the wait times, nor the lack of appreciation for having paid my vehicle loan off in full, years early. Maybe I am ridiculous to expect anything of the like? Not even a “Thanks, great job” in the generic letter received. I was informed that I've been a customer for “21 years now, and we appreciate that”. However, loyalty makes no true difference, and I am less and less pleased with the costs associated with banking with them. I would NOT recommend their services!

Bank of America is consistently the worst company I have ever worked with. They make poor airline service look delightful. Nobody ever knows what's going on in their service department. Their automated services are an endless loop of time sucking confusion. Here's a company so poorly run that even the simplest of tasks become difficult and grating. Do yourself a favor and steer clear of this company.

This bank is pure GARBAGE!!!! The Federal Government should investigate this fraudulent Institution for its illegal practices. Resolution Specialist Alphonso ** is the absolute worst. He is living proof you don't need a education to work for Bank Of America. I am warning anybody who are thinking about opening a account to stay away from this bank.

A customer since 1995. They treat you like a 2nd class citizen!!! I have been attempting to close my accounts for 4 weeks now... Good luck... A preferred gold customer... AS a bank, they are horrible!!!

8 hours on phone as usual, this has gone on for ten years and then I give up. No way for an elderly person who cannot get to the bank to get her own money out of BoA. Be very careful, this will be a carefully constructed nightmare to prevent access to your own funds.

I am a Bank of America customer for the last 29 years and a platinum customer, and keep a lot of cash with them. I visited a local branch to get "medallion signature guarantee" form signed. I needed this form for Fidelity on their standard form. Since I do business with BOA and the branch is near my home, I went there to get it done. Staff at the branch is nice but have no idea what they are doing. Subsequently, I had to contact someone at a remote BOA office two times. Eventually, everyone in customer service is extremely helpless/hopeless. They rather create hurdles to get a simple task done. Normally they are rude and quick to suggest that I could go somewhere else. My form is still not signed and may take several days. My general experience with BOA customer service is extremely poor in all respects.

They don't help anyone. The workers take off not caring about their customers and no customer service help at all. Worst bank ever. They just don't ask if you need any help, have the customers wait forever and ever and even offer any type help.

As a former supermarket Executive Operations Supervisor I am appalled with the lack of Customer Service BOA offers. Not to mention the temporary closing of branches, closing earlier all causing added inconvenience driving or searching the internet for other locations. Try Googling BOA locations? Even their website is not consumer friendly in identifying open locations or current hours.

This banks is the worst compared to other banks, to call customer service you have to wait in the phone for a least hour and a half. In Massachusetts you have to make and appointment at a bank location with a least two weeks because they do not have early appointments. Horrible company.

My husband's bank account was just closed because of what they call suspicious activity. The issue is that he has two loans he is paying off through his account and there was an issue with someone hacking into his account from a different state. The bank made the decision to close his account the day before he got paid on a holiday weekend. We have a child here and things that we need and the decision that the bank made was ridiculous. They waited until someone hacked into his account from Virginia to tell him they were closing it instead of questioning the other issues they felt they had about the two loan companies.

I have reluctantly been associated with this bank for over 35 years. And as with all big banking corporations pretty useless to say the least in all departments. No doubt many would put a case forward for supporting these oversized established figures, but for the small account holder it is not really the service one would expect. Hopefully the one star reviews will continue and more and more people will exodus.

I have been with them for 20+ years. Had an issue that wasn't fixed after countless hours on phone. In the end I had to pay for a mistake that wasn't my fault. Unbelievable. I took my business elsewhere.

Read the reviews. This company cares nothing about its customers. Profit-centric, screw the consumer. Bottom feeders making record profits off of those who had financial issues during covid. Had enough of their raising rates so paid off a sizeable cc to zero balance to be done with them. Only to get hit with residual interest. Read the small print with these scum. They'll take all they can and try to get more. Find a more customer friendly company. They are out there. Can only hope karma gives them some payback.

I have been banking with BOA for over 20 years and now I will be moving because Bank of America cannot worry about banking, they have to get into CRT while also infringing on my 2nd Amendment rights. It's as if they WANT to piss off and alienate their customers. While getting more limited each day, it's still a free country and I have a right to leave. Bank of America should really think about changing their name to reflect their leftist values.

I recently took out a auto loan with BofA and have yet to have a good experience with paying for my loan online. I would have thought that they would want you to pay your bill but this does not seem to be the case. They seem to make it as hard as possible to pay your bill to facilitate bringing in extra revenue in the form of late fees or by trying to get you to open a checking account with them. When I call customer service through their app, it puts me on hold for long periods of time only to be disconnected after someone picks up. Even though I specify that I’m having problems will billpay, I am routed to the wrong person 100% of the time only to be put on hold again by the next person I am routed to. This is a rotten company. I have no idea how they are still in business.

BofA closed my local branch that I had a Safe deposit box at. I run a small business and had to travel to another branch to transact business. Occasionally the other branch lobby will just close leaving me in the lurch. I emailed safedeposit@bofa.com to set up a time for retrieving my contents from the closed branch and I never got a response. So finally I called the ** number to try and arrange. There is no process, you have to call a branch to see if they have a box open and then set that up before retrieving. The other branch never picked up the phone, and I am hesitant to travel there because they have been closed before.

I was charged a late and interest fee for missing the due date by 3 days. Once the payment was made, I requested them to be waived since I was traveling out of the country due to a personal emergency. The customer care made me wait for 30 minutes to essentially explain me the rules of how the late fees work with no sensitivity towards my personal situation. I have been a preferred client for over 5+ years and there is no customer loyalty. Worst customer service ever!!! Never coming back --- Will cancel my account with them.

I went to Bank Of America in Ladera Heights in 2014 to encash my check that was issued by my employer as my salary for the caregiving services I rendered. At beginning Bank Of America let me encashed my check. That time there’s no payment to encash a check if you have no account with Bank Of America. Until few months the teller manager was not happy that I encash my check. He wanted me to open an account. But I refused coz I had a Credit Union account that time. Only the branches are too far. In short the teller manager stopped me and my reliever to encash the check. The teller manager said that my identification card has a problem. But that time I never complained coz my patient passed away.

Bank of America advertises opening an account completely online. So I did this on a Saturday and was approved and given a account complete with online banking. They took 100.00 from my bank account at Wells Fargo and set me up with username and password. So I then made a mobile deposit on Sunday of 2500.00. Monday morning my account was locked and had to call them. They told me that the account was being closed because they could not verify my identity??? That seems odd since they cashed the 2500 mobile deposit I made and debited my account for 100.00 to open the account. So now I have to wait until they officially close the account and mail me my money back! Or I can drive 2 hours and present my info in person and get my money or open the account! Wow that is messed up, someone tell me what is happening in this world! Do not go to Bank of America!!!

On 5/28/21, someone went inside a branch location I have never been to, presented a driver's license with my D/L # and signature on it (presumably different photo), told the Teller they forgot their account number and ATM card to swipe. They showed the D/L ONLY, replicated my D/L signature "close enough" on a withdrawal slip, and walked out with most of my money!

I have an account with Bank of America to pay for my safe deposit box. The charge for the box is automatically withdrawn from the account each year. This year when the charge was withdrawn it brought the balance down below the minimum. The account was below the minimum for approximately 10 days. They charged me two $12 monthly maintenance fees! The day the safe deposit fee was withdrawn (by Bank of America automatically) was the last day of one period and then since the account was below for a few days in the next period I was charged again!! I called and since this has never happened before and I have other accounts with Bank of America I thought it was a mere formality to get the $24 refunded. Wrong!! Unbelievable!!! I told them I will close the safe deposit box and take my business elsewhere. I just can’t believe they would think that’s any way to treat a customer!

So, I called in to see about a wire transfer as I'm a consumer getting a car. The representative I got was not fluent in English and neither of us understood each other that well, so she got me a supervisor who helped me out. The issue I have is this: consumers can't do electronic wire transfers, only businesses can. There's not even a form you can use from the mobile app to print, fill out, and scan to put through the app for review. I get it: you need a paper record of everything, but why can't I just get you the paper form in-person at another time. I guess I have to do that tomorrow at my branch since I can't do it today over the phone or digitally. I get the reasoning, but also, there are ways you can make this more consumer friendly. I just really wish there was a slightly upgraded way of doing this as it is massively inconvenient.

Bank of America's service has deteriorated in the past few years. They charge service fee on every account and is find ways to charge those fees. I have been with this bank for 19 years and I just closed all my accounts at this bank. They are just bad. They would rather spend hundreds of dollars to recruit all customs, but don’t mind to lose a client who has been with them for 19 years for $36. Unbelievable!

I deposited a check on Monday from a national company, written on a BB&T check. BoA is now holding my money and me hostage for 9 days by claiming that they have not received the money. I tried to give them the receipt from BB&T showing that they paid the check the same day I deposited it, but the "manager" I supposedly spoke to said it didn't matter and that I wouldn't get my money until 9 days later. What a crock, I've been with them for almost 20 years and this is the second time in the past 6 months that they have done this to me. I am now looking for another bank to put my money in and I would suggest the same for everyone else.

Absolute worst Bank on the Planet. Can't close a loan on time. Zero customer service! Insane fees! Charged me $45 for their error on a wire transfer to pay off a loan. Unable to get a live rep on the phone to remedy the problem. Would never recommend them for anything!

I wanted to know the interest rate and whether it was fixed on my credit card. I called the number on the card. I (entered my info & listened to info not related to me) and it was the wrong dept. I was transferred to another wrong dept (reentered my info & listened to info not related to me). Again it was that wrong dept. I was forwarded again (reentered my info & listened to info not related to me) to the wrong dept. Now 20 minutes into getting an answer I was given another number to call. Called that number (reentered my info & listened to info not related to me) waited 10 minutes for someone to answer. Again this was the wrong dept, but she'd get me an answer and left me hanging on the phone for ~10 mins. She finally answered my question. If you have 45 minutes to get a simple question from a bank this is a bank for you.

Seriously the worst bank ever. Joker bank constantly putting deposits on hold for absolutely no reason other than to collect interest. Their customer service department consists of 19 year olds who’s former job probably was grocery stocker or fast food drive thru employee. Their supervisors have no authority and sound like they barely graduated high school. Stay far away from this bank and don’t trust them with your money. Any other bank is a better option.

They Lie. I went in to cash a check. I did not have or want a bank account. Didn't need one. I had gone approximately 4 years without a bank account. They talked me into it. They said they would help me build my credit. They said if I ever wanted to buy a car or house having good credit would help me. I have had a checking account in good standing with them for 2 years and they have done zero to help my credit. Having a checking account in no way helps you build credit. They have not offered me a credit card or loan of any kind. When I asked for a credit after being a loyal customer in good standing for 2 years they declined me. They offered me a secured credit card instead. Basically they are trying to rob me. I should pay them 30 percent to use money that is in their trust. What a bunch of thieves and con artists. They lied about several other things when I signed up as well.

I had a credit card with BoA which was inactive. We hadn't used it in over a year. I made a purchase with a vendor online and didn't notice this was the card on file. I received no statements or communication in any form. In May 5/4 I received an email notice I had a new statement and a few days later on 5/9 another email with the account balance and due date. I paid the account balance on 5/11 online thru my bank account. I later logged on to my BoA site to check the statement and found the charge had come thru in February. I had statements from March and April that I wasn't notified about and were billed as late payments.

1) Multiple times I have had BoA refuse to accept paying off my credit card because I "did not have enough money in my account in case my paycheck bounced". Paycheck was from a multi-billion-dollar company. I had a credit score near 800 at the time and they always reverse their stance when I pulled out my phone and record me explaining the situation then asking the manager to confirm that they refused to accept payment on my credit card.

For some reason I can't print credit card statements. This started about two periods ago. I notice on Google I am not the only one. The instructions to fix it are bogus, every other statement I can print except Bank of America. This is very frustrating. No one seems to help me or any others solve this problem.

This bank is a disappointment. The customer service is just being transferred from one department to another until they hang up on you. They continue to close branches and remove ATMs and raise their fees. Chose another bank.

Bank Of America is the Worst! If I could give negative stars I would. Been over a wk of calling them to get my card unlocked been hung up on, lied to, no one cares. Asked to speak to supervisor. Of course every time they're not available. I am about to lose my car. I have funds trying to go on card but can't bc it locked. Most disrespectful customer Service. I will be going next steps whether it's going to news outlet/looking up what other actions I can take. This is awful way they treat people!

No one cares about you if you call customer service. If you are one day late with your payment they will charge fee and keep charging interest, even violating their terms and conditions that say no late fee will be charged for balance less than $100. Good bye Bank of America, I will find someone who cares like Discover, Capital One, USbank, Chase etc.

I went to a Bank of America drive thru (due to Covid rules) to cash a check written to me. The teller said to come inside and since I didn't have an acct it would be $1 charge. I went inside and they said it would be an $8 charge. I inquired as to why the change? The teller said, "It's our policy. Is there a reason your own bank wouldn't cash it?" My response, "Yes, they would but I want to know it's not going to bounce on my account. That's why I'm cashing it here because you can guarantee the funds." It didn't matter, that's their policy. Supervisor would not budge. That's ridiculous! I left BofA as a customer a long time ago due to the number of "Bank errors".

I made an ATM deposit at an BOA ATM in Saugus, MA and the machine took $2,520 of my cash deposit. I called the bank immediately and they issued me a temporary credit. Today I received a notice saying they will take that credit back because there was no extra money at the ATM machine that day. There were two machines together, this as at one of their branches. Other people ahead of me had issues with the machine also. I myself had to switch machines a couple of times because they kept returning the bills. Of the $$2,820 total the machine gave me a credit of $300 but kept the remaining $2,520. This is a lot of money. How could they have no extra money hat day at that machine. They are lying!

Wife & I have been loyal customers since 1980 and rarely disputed charges. Our experience with BofA customer service has always been great. They were courteous and helpful. Last year I did not recognize various charges, for example “USD Direct Pay Nairobi” $198.68, obviously fraudulent as I had never been anywhere outside N. America save Europe once for a wedding and certainly never to Kenya or Africa. Inexplicably BofA approved this charge, then refused to credit my account for its negligence. Same with a $2,000 charge to a “Modern Island Tech Group.”

I opened up a Business Account with Bank of America (BOA) in February because I am waiting for my PPP loan to be approved. I chose BOA because I have a personal account with them for over 4 years and a work for a Company that I have a Business Debit Card with Bank of America. I received a letter stating "my deposit account will be restricted from use in 21 days, and permanently closed 30 days from the date of this notice".

Background is necessary. I'm in the process of divorce. We file taxes jointly so my Economic impact payment goes to spouse's account. I have multiple underlying conditions for Covid as well. On 3-24-21 my spouse wrote my check for Covid money. The bank wouldn't accept my mobile deposit forcing me to go stand in line to wait for ATM, no branches around me are open and my branch isn't returning calls. The deposit goes through the ATM flawlessly and the check image is captured on my receipt. I notice later that the check is now marked "return".

Bank of America did away with the ability to generate virtual "Shop Safe" credit cards. Now If I make a purchase on line, the merchant can re-charge my account every month without my approval. B of A will allow you to challenge that and might even get the charge reversed, but why go through that hassle. When they had "shop safe" that never happened. Hey Band of America Executives, BRING BACK "SHOP SAFE"! Listen to your customers. I tried to contact you, but you are impossible to get hold of, and your Menu driven website protects you from anyone wanting to voice a concern. Thinking of leaving you after 40 years of being a customer, and going to a nice country bank like First Volunteer.

BofA closed my account back in Feb for no reason so my stimulus government money got sent to a closed account. Now I have to wait for someone to respond to a email before I can go pick up my funds that they are holding in a closed account. And customer service plus the branch manager were very rude and not understanding at all. They don’t care at all.

I have banked with many banks for the last 25 years and Bank of America is easily the worst bank in America. Their website is garbage, customer service is just people reading prompts, and they charge you miscellaneous fees to death. I highly recommend looking into another bank or credit card before you try them.

If I could rate Bank of America 0/5 or less, I would. I've had issues disputing transactions having to do with fraud, horrible customer service, and learning that this is an untrustworthy bank. Fighting for a dispute that happened in November, I just pulled $30,000 from them over a $105 fraudulent transaction that they refused to cover and continue to blame others. It has now been 4 months that my case has been under "investigation," as I forced them to reopen it. I have had several phone calls with representatives and face-to-face meetings at branches as well. I have had smaller transactions similar, which they also refused to refund me for. Unfortunately, this is causes me to believe in the future with an even greater valued purchase, they wouldn't cover my back, nor yours.

We have been customers of Bank of America for over 25 years. Two years ago they closed down the branch banking center we did business with. They then closed down ALL drive-through tellers in our area. Then about six months later they closed down the next branch banking center we went to and finally they closed down the third center we started working with. We now have one choice within a 35 minute drive of our home and business. Each time we go to this current branch, they have a very long wait and ONLY ONE teller to handle everyone's business.

Let me start by saying I have a great sense of obligation to the debts that I have incurred in my lifetime. I have and will continue to fulfill my debt obligation to Bank of America, as I have with many creditors since having financially struggled before, during and since the pandemic of 2020. Having said this I have had the pleasure to work with many companies including Chase, Citibank, Amex and the best Capital One, though all of were reasonable and more than willing to assist with a myriad of options and renegotiate agreements throughout the arduous task of credit clean-up, unlike Bank of America. They have been unwilling to budge on removal of any fees and/or interest. They have squeezed me for every penny possible while acting as though they have done me a huge favor by lowering the interest on my card since having been closed to 5.5%, that is again a closed account.

Bank of America reported personal information to the federal government! Why must they spy on their own customers! Warning to all my fellow Americans! Banks should never share personal information with the federal government, that's called profiling. Shame on you Bank of America!

Bank of America Solicited to us a Mortgage Note Modification Contract, after we paid them Six Months of Trial Period Payments. Bank of America then never credited $581 of the Trial Period Payments and Did Not Credit the Initial Permanent Payment, for four Months. Creating a Default that was Fraudulently Created by BOA. Not Honoring the Contract and using the Fraudulently Created Default, to Wrongfully TAKE our Families Home and Devastate our lives. In a Criminal Act much the same as Bank of America has done to Many, Many other American Families.

My issue it reversal transactions! They take the money from balance and it’s in processing mode. Merchant does a reversal yet the Bank removes the charge but never replaces money back to account balance. It was done to me 3 times, in which 2 where large amounts and this one for less amount. The reversal is removed completely nowhere’s to be found and no way to tracked transactions it’s your word again them.

I had fraud on my prepaid unemployment card. I canceled the card and was told I would get a new one within 7-10 days. The next day I was logging into the account and I was locked out. I called customer service and they told me that the unemployment office locked me out. After two days of calling unemployment and Bank of America to get my funds released, I finally spoke to someone from unemployment who explained what happened. Unemployment told me Bank of America closed the account and they are requesting that unemployment verify who I am. If it was any other account, I would have a new card and be able to access my money. Not only have they cause a huge mess but I cannot receive any more unemployment money because the account is closed. This is taking weeks to get anyone to help.

Please do not ever try to get an auto loan from BofA. First, they don't honor the published interest rate and I've gotten different explanations why from everyone I've talked to. They also will not ever give you the name of their manager and will not let you speak with him or her. The "loan officers" all sound like they're in training and don't understand your questions. They keep demanding more and more paperwork and it's never enough or good enough. They don't understand that each state has different rules & regulations. After a week of daily calls from them I gave up and went with another institution and got a much better interest rate. This should've been easy. I've been with them for 24 years & am considered a preferred customer. Instead, it was a nightmare.

My employer recently switched banks for employee-issued credit cards. The previous bank was equally as large as Bank of America, and I never heard of any issues with the previous bank, nor did I ever have any complaints. Corporate America and small business owners, please do your homework. I will never own a Bank of America credit card, because of my very limited experience with BoA. There's not much customer service on the BoA side. For instance, I've been told 2 out of 2 times, "I can't help you, because that's not in your company's agreement with BoA." Starting to wonder why BoA even has a "customer service" department. BoA may have sold my employer on saving a dime, but in the process, it's costing employees much more.

I have my business and personal accounts with BoFA. I will be cancelling both accounts next week. It started with fees and foreign exchange rate. Their foreign exchange rate is horrible, plus they whack you with a fee. If you deposit a check, even in state bank checks they will put a hold on funds for one week, not good for the cash flow. They constantly decline transactions on debit cards and it takes multiple phone calls to fraud department to have it turned back on. It will take up to 24 hours for the card to work again. Other credit card companies text you and have it back on in minutes. Some transactions are with merchants I use often like Whole Foods.

Have had serious online difficulty. I have not been able to log-in for over 4 weeks. This has happened over and over again. In trying to set a new password, this is impossible. How can a major bank have such poor service? I'm quitting.

I prepaid my BOA credit balance in respect of making a estimated tax payment to the IRS. When it was disclosed that a third party was to handle this issue on behalf of the IRS and the transaction fee were outrageous I decide to pay by check. The issue is that on December 31, 2019 I asked that BOA return the prepayment to my bank, the same bank used for payment. Today, January 22, 2020, BOA has been unable to return the monies to my bank account. After enduring their awful music to be connected to their balance transfer department for the 5th time and communicating with their agents including two managers the funds are still not transferred without any substance that it is undergoing review and processing. In appears that BOA is great at taking monies but is unable to return them so it appears the only to obtain my funds back is close out my account. THANK YOU BOA.

I called in to Bank of America when I noticed my account was overdrawn and wanted to correct it with my Bank of America savings account. Although I had made a deposit $2,200 they did not credit any of the funds. After a long hold I spoke with Adrianna who said and I quote, "Let me educate you to our new banking policies that started September 2020 about deposits in the ATM..." This immediately upset me as I have been a Bank of America member for 20 years. I have a savings account that links with my checking account and two credit cards that I have had for 20 years. I then asked her to transfer me to a supervisor where he also spoke to me exactly how Adrianna has and also wanted to educate me in the bank's new policies. I do not believe that any patrons of Bank of America should ever be treated so poorly and offered terrible customer service. I will take my Banking somewhere else.

Please do yourself a big favor. Don't, under any circumstances, open an account with Bank of America. I opened an account and 3 days later they told me they were closing it for no reason. The customer service people were rude, arrogant and smug. The hold times to speak to a representative were off the charts. They won't let me go into the branch and pick up the balance in cash. They say it's against company policy. Every other bank I have ever dealt with lets you close your account and get cash the same day. Horrible rude people. The branches never answer their phones. The virtual assistant is USELESS.

I have been a Bank of America customer for many years. Without question, they have provided the poorest service during Covid of all the banks with which I deal. They have closed branches for what is now almost one year, the branches with ATM service will not accept deposits, there is not ready access to safe deposit boxes and they refuse to transfer the safe deposit box to another branch, the nearest operational branch to me is a disaster--I have had two bad experiences and will not return there. The customer service department run by Holly ** is nonresponsive. The Bank refuses to send hard copy of its VISA bills as requested by customers. All in all, Bank of America has made it very difficult for customers to do business with it unlike the other banks in our area such as Chase and Wells Fargo.

Signed up for a new account because of a promotion B of A was running. Verified by calling all along that I was doing everything correctly. When my account was not credited, as promised, I was told I just needed to wait longer, but was assured repeatedly that everything was alright and that I would surely be credited. That went on for 3 months when I was finally told that no credit was forthcoming, but I could file a complaint... After wasting hours of my time I have concluded that I am just getting the runaround. I was told one thing one day, and just the opposite on another day, even though I was told that they kept notes in the file, notes of previous calls somehow could not be found! So in conclusion, in my opinion, this bank cannot be trusted, stay away. Was considering opening other business accounts with them, no longer. I will not do business with this bank!

After I told them I contracted the virus, and told them that I was over it, they canceled a zero balance credit card and lowered the usable amount on another credit card. I have had these cards for several years. This is a show of just how BofA thought if I died due to the virus they would not be paid. Sad that BofA only thinks in this way.

Do not do business with Bank of America. They are corrupt and fraudulent. They have been Refusing to pick up phone calls about the major fraud going on within their company and EDD. I made a claim over, 4-5 months ago and they still haven't refunded my money, that rightfully belongs to me. They have made it a headache on purpose hoping you'll give up on your lost funds. Bunch of dirty thieves hiding behind a corporate name. Thousands of people have been robbed or frauded of their money and Bank of America, the multi billion dollar company is refusing to pay it back. They are forcing people to use their chipless cards, which is easily hackable by thieves, AND IT'S BEEN GOING ON SINCE MARCH, WITH NO TYPE OF RESOLUTION. NO REFUNDS, unless you take it to a news outlet and they send your name in. Why do we have to take unnecessary extra steps to get our money back?? Dirty corporate thieves. #BoycottBankOfAmerica

Of all the companies to say they don't do a one time courtesy for late fees because they have so many options to pay is absolutely disgusting.. Every single other company does one time courtesies but the most money hungry corporate ripoffs in America doesn't ?? Don't give me the so many ways to pay crap because other companies have the same ways to pay you do and they still understand people are human. Bank of America thinks we are just a dollar sign to them to bleed the little money we have out of us. I am paying off my card completely with my little savings I have so I can close my bank of america account and never give them another cent of my money. Completely appalling and I will make sure everyone I can tell knows it period.

I have over 20 years with this bank. Every time they add a new charge I threaten to leave but have too many auto deposits with them and a home equity. These relationships were supposed to come with free checking and savings. Over the years, there have been more than I can remember, of new surprise fees. Some have been waived. Other times they have people, far away, who say they have no authority to return the fees. I have spent countless hours on the phone every time this happens. This time it has been so many new fees and outrageous interest charges that to relieve my own stress, I am forgoing every relationship with this bank. I am totally convinced they will never get better, only slicker. They.

My review of Bank of America based on my experience with it can be summed up with the following clichés, “below par and wide of the mark.” Why do I say that? Reason One, the bank does not issue clearly specified transaction receipts, so its customers won't get proof of specific transactions done with the bank, and the arbitrator won't have direct evidence if disputes arise. The Optional Details exemplifies many a receipt handed me from Bank of America that does not specify the nature of a given transaction even when the bank receives cash from me, one of its longtime customers.

I wasn’t getting my credit card statements and my car payments, someone made some changes to my account so I don’t get the bills. They reversed the late charges and still reported a late payment to the credit bureaus. No one can help me with this company and I have to file a complaint with BBB bureau. I have been banking with America for years and now I need to find another bank, this is a horrible bank to use.

BOA took it upon themselves to take a full balance payment of $4648.38 without my auth. Told today that autopay was on as of June 11. I never did this. Acct had 0 bal til recently. Have sent to Aty Gen

Bank of America seems to be closing most of the locations in my area. So if you need any help they are not there for you. I have called the 800 number, and for some reason they are unwilling to help me from their overseas location. I’ve been with Bank of America for over 20 years, it’s time to start looking for a new bank.

Customer service experience is time consuming and the antithesis of personalized service. Spent hours trying to get fees returned when mother was hospitalized and not able to keep up with her checking. So many other good banks to chose from that have personalized service and where your money will be secure. Will be choosing one of those institutions soon.

I called for 3 weeks to get a PIN number for my card and I still haven’t got it yet so I can’t use the money in my account! When you open a account with them they use you told information instigated change it to your new number so the bankers act like they can’t help you either! The customer service people don’t know anything either and they will will lock your online banking because they “Think” it’s fraud but can’t even help you with your needs. Please don’t bank with them!

I do my business and personal checking with B of A and have had no problems. However, I opened a credit card - 'Cash Rewards' and accrued nearly $900 in cash back. I did not redeem it so that I could allow it to grow. B of A closed my credit account as I rarely use it. (I rarely use credit cards.) No letter was generated to report that my account was closed. (They confirmed this when I called.) I discovered the credit line was closed nearly five months after they closed it, when I attempted to use the card.

My experience has been atrocious. When we first started our mortgage, we turned around all document requests in 24 hours or less. I said I was worried about missing our purchase contract date and losing our home, since it was in a very hot neighborhood in Seattle and we had gotten a great deal. I was continuously reassured that we would not miss the date. They missed it. We got an extension and they missed it again. Fortunately, our sellers were out of town and we lucked out; they didn’t want to open back up for more offers (the house had been discovered by then). We could have lost the house.

Unbelievable terrible service! To do a wire transfer, you have to make an appointment. Go online to make an appointment, click on the bank nearest me and it pops up that they don't do appointments (still won't do a wire transfer as well). Finding one then takes you through over next seven days before I find a day that has an opening! SEVEN days!! Times are very limited. Today, at 9AM I was notified that my appointment was cancelled!! 1 hour before my appointment. Now I have to wait another seven days! When you go to the banking facility, a manager is there to greet you while you see 7 - 10 people in line. I don't understand why the manager couldn't help - instead of standing by the front door greeting people. I have a friend who states he will take a nap while I go into the bank because it takes so long! I am DONE with BOA!! Don't go there unless you want to be abused!

Worst bank I’ve ever dealt with. Kept withdrawing money from my 5/3 checking account months after auto loan was paid off. When asked to stop it, they said they couldn’t because they didn’t know where the source was withdrawing the funds. I set it up with BOFA as an auto draft and now they can’t stop it. This started in Jan 2020 when I purchased a new vehicle and the previous loan was paid off and the auto loan account closed. Yet still $425.75 came out of my checking account every month, withdrawn by BOFA. They sent a refund check two weeks later each time, but I didn’t want to deal with that forever so I contacted 5/3 bank to put a stop payment on that and block it. That worked for 3 months (May-July) then in August 2020 it didn’t work. The money came out and was never returned. So I was forced to close the checking account so that BOFA had no more source to withdrawal from.

Deposited a large insurance check. BOA held the whole entire check. Now, I'm not against holding the check, but the entire amount is ridiculous, especially now. I called customer service for help and spoke with Jamie. She basically told me to deal with it. Now, I've never had so much of an overdraft and this is how they treat me. I will be closing this account soon. They clearly don't appreciate my business.

Hi, I ordered checks in Bank of America. 27$ and free shipping. The next day it is showing as shipped. They changed the the status next day and never shipped. They said it is shipped and it will take three weeks to deliver. If they already shipped then why three weeks within US. (They never send if you order without tracker.) After a month. I ordered again with tracker (27$ + 11$) then they sent and got it in a week. I end up paying double the amount. It's a scam of checks without tracker.

I put in a claim for a clear fraud attempt on my account which had every penny I owned stolen from my account. At first they seemed interested in helping me but after 2 weeks when things started to get complicated they just decided to close my account with the explanation of the have the right to do that with no explanation given. Their people were very unprofessional and just flat out rude. In all my years in business I have never been treated with such disrespect from a business. They should be ashamed of themselves and all the people they represent. The leadership group does not have any clue how poorly they treat their customers and I have reported them for bad business practices.

I had a business account with Bank of America for the past 15 year. Now with COVID taking a hit with my business income I am unable to maintain the required amount in the account to avoid their account fees. I called customer service and they don't care. I told them that I will need to find another bank that does not charge fees. They said go ahead. I will now be closing all my accounts with them and moving on to another bank. I think it's so sad for Bank of America to put a $16 fee over a long lasting customer that has been hit with large losses from COVID.

I called to ask if they could reverse a $35 overdraft fee, that was added because of an $11 charge that came out before my money got there and they wouldn't do it because I had one taken off in August. I mean during these times with Covid and being out of work. They couldn't even take this off for me and I have been a good customer for 10 years. I am so upset. It just comes at a bad time I have no money to make it current so they could charge me another fee. I think it's time to consider going to another bank that has a better customer service.

Even though it did take me a while to get what I needed from the automated voice operator, the call wait time was very short. When I talked to an employee about interview questions for my school assignment, she was very supportive and kind. I typically have positive interactions with BOA. The bank is able to support individuals to start out and build a future for themselves. They are fair in their business practices.

The Bank in my opinion is very tough to work with when it comes to customer service and getting service in a timely manner. I have had to spend much time and speak with many people to get any answer and any need satisfied.

I have handled all of my banking needs with BofA for almost 30 years. After all of this time, I made a mistake thinking one of my direct deposits had already been deposited and wrote a check to my son. He cashed the check and the following day two payments, which were already scheduled, was withdrawn from my account. My direct deposit arrived the following day. Bofa did refund one of the overdraft fees but refused to return the other, citing an inability to override the system (a lame excuse, at best). This is the FIRST time in nearly 30 years that I received an overdraft fee let alone two; however, my good standing meant nothing.

Teller mislead, fail to inform me about my check deposit was going to be on hold. For a whole week. I especially asked her was there going to be a hold and she said no. Now the people on the phone telling me that there’s nothing they can do. And apparently as of today they stopped giving any funds till the money is available. I’m extremely disappointed with them for they are not being truthful to their customers. Now I’m having to deal with pass due bills and no money till then.