Bank of America Reviews

We received a promotional offer to start up a business account. We submitted everything correct online and they rejected the application giving no specific reason except we had the option of calling a number or going into a physical branch. We went into the branch and they had no problem opening an account, however, they would not honor the “online” promotion because we were at the branch. Well, we didn’t want to go to the branch, we wanted to do it online. This is a bait and switch. Not a good way to start a business relationship. I walked out and started an account with Chase bank.

I went into Bank of America to address my account being closed because I just been let go 4 months ago. Kristina ** helped me from beginning to end fixing all my problems and was a wonderful person to talk to, she just cared and you don't find that very much anymore, I would like her to be acknowledged for this!!!!

If you want to deposit a check from them into another bank expect a long delay on getting your funds. They will not verify that their checks are good to other banks. My check from them is on hold for 11 days because they don’t verify. So if you're broke you might be in a heap of trouble waiting like me. Lost my job, waited a month for the check and now have to wait another 11 days. Spend all saving waiting on this check just to have to wait longer because of a bank not telling another bank yes the money is available. It’s a shame.

I deposited $1,000 into an ATM, and after five minutes of processing, I received a message saying, “Sorry, this machine is not working.” I contacted customer service, and they guaranteed that the money would be credited into my account within 48 hours. It has now been six days, and I still haven’t received my money. After talking to multiple customer service representatives and supervisors, I finally got the correct answer: it might take 10 to 45 days for an investigation to be completed, with no credit to my account in the meantime. This means I have to wait that long without access to my money—completely unacceptable.

I honestly have no idea how Bank of America is still in business. Worst bank I have ever dealt with in my 50 years of life. I originally opened the account so someone who was paying me to do a job, who also had a Bank of America account, could easily wire money between accounts. They charged me $15 for her to wire money to me from her BOA account. Then I started seeing $12 per month charged on my checking and $8 per month on my savings. They charge fees for everything and NEVER answer the phone. The automated system is terrible.

Let me respectfully suggest that BOA expand its options to include a category called -5 (or more) to be used by customers who are completely, utterly and thoroughly disappointed with BOA (an apt name). I am 83 years old and have dealt with thousands of companies, large and small. I have never been treated this poorly be any other company. A couple months ago, I opened an account at BOA so I could have my Social Security check deposited in it. One check was deposited and little spent. As the date was approaching for the deposit of my second check, I tried to access my account but the passwords couldn’t be used or changed.

Their phone system never has a live representative available (“high volume” no matter what time of day); the wait (on hold) loud “please continue to wait" …”Blah blah “. Noise is so repetitive every 7 seconds. Why not just play music? Clearly they are punishing people for calling. Finally when I called and set up a call back, someone talked to me but then hung up. (Lost connection? After trying to authenticate an 15 year old email address…) The staff at the branches don't know the correct procedures. Other banks are so much better.

I have to come to Bank of America because I have to (business) as a Manager of Restaurant, and knowing how important is Customer Service, I would recommend to come and see your branches! In my opinion is not good to have 2 hostess when you only have 1 teller. The line is always super long, people waiting, frustrated, Hostess talking each other, they open 10:05 am because they were to get a coffee for themselves! This is pathetic! Hope you can see my point of view! You want more customer? YES, change attitude, behavior. It means a lot for your customers!

Bad experience with Bank of America. Don't book with a third-party online booking company with your credit card or any form of payment. Don't book from a hotel's website or fake website as it might link you to a fake booking company (Hotelsone in this case). If you put a charge on your credit card with a fake booking company, they will charge you inflated charges and claim the charges are non-refundable even if they don't tell you beforehand that the charges are non-refundable when you give them your credit card number 2 1/2 months in advance of the reservation. I haven't made a hotel booking with an online booking agent in at least 10 years and will never do so again.

I have been trying to do an overseas wire transfer. I have signed up my Bank of America business account on Google Chrome. I filled up the form to create a new receipt. The page didnt allow me to create it. The button "add recipient" was grayed out. I called the bank. The agent didn't know anything more than I do. Spent 30 minutes with her. Then asked her to transfer me to a supervisor. After several trials with her she finally asked me to change the Chrome browser to Safari. Then it worked. I spent 1 hour 30 minutes for an international transfer and charged $45 for that. I told the agent if she can waive it. She said I should make the payment and then call back to ask for waiver. I paid and called back but they said they don't see the fee yet. It is a complete mess. I had similar experiences. The fees are high and the service is not good at all.

Terrible customer service! I've tried calling the local branch for two days but they never answer. !!!! CUSTOMER SERVICE IS -10. Phone reps will misinform you. Your stupid apologies are worthless. Never again BOA. Customer of 15 years and they treat me like I'm trash!!!!

My company use this bank for our company credit card. They unlike most bank will not properly investigate bad charges on my account. They just tell you will have to pay it!! I would give Bank of America

Where do I begin? The State of Arizona in cooperation with State of The Union is permitting businesses to have a sign: “ We have a right to refuse service to anyone”, right - or am I missing something here, Bank of America use to be outstanding - not any longer: If you have account with Bank of America and set up alerts, for example: for your account to stay in positive - in other words - $0.01 - you need to check that day to day, otherwise, the bank will allow businesses to take money from your account that goes into negative with having alerts set.

The story of BOA nonsense goes like this: My 87-year-old mother wrote a check to me for less than $600 from her Bank of America account. She has had the account for at least 20 years and has written checks to her kids many times. I deposited the check into my Navy Federal account via the app as I would normally do. Five days later I saw that the check amount had been withdrawn from my account. Navy Federal did not give any information as to why, only that it was returned. So I have to spend an hour of my time driving to the bank to find out what the problem is. I found out there is still no information as to why it was returned. So now I call my sister who handles my mother's affairs. She has to spend 20 minutes of her time talking to BOA about the issue. It turns out BOA thought the check was fraud. This is comical on so many levels.

Avoid this bank at all costs!! This bank has zero customer service. This bank intentionally makes transactions difficult, a simple wire transfer was meant to have been expedited and instead never went. I called for customer service and to have the process completed. Instead the rep put me on hold to 'cool off'. She didn't approve of my curt attitude due to the fact she was not listening and my wire was now 2 days late, she then hung up on me. I called back and was hung up on a second time. These will be the last transactions with this bank, I will work to close both of my business and personal accounts with them by year end.

Diego at Bank of America really helped me tremendously today. I was really frustrated with some issues and he was very professional and attentive. He made sure he fully satisfied me and went up and beyond to do so. Thank you so much for everything. I will always be a loyal customer to Bank of America.

The code Swift transfer service is crap, it's incredible, a xoom service, RIA, be faster, they are independent businesses, I needed a TRANSFER urgently, it arrives in 3 to 5 days, incredible, they are banks, crap, if it is cancelled it takes the same time as the TRANSFER, if you need a transfer urgently, do not use the Swift code, crap.

Bank of America just placed a 7 day hold on a cashier's check that I wrote for our contractor. Chase didn't do this for the first check that we wrote him and it was for a larger amount. Furthermore, for years, I have been fighting with Bank of America to close out one of my old accounts, but they refuse to let me close it out. I have a zero balance, I don't owe anyone any money and never used this account to pay bills. Customer service is rude and not helpful.

I have been with BOA for 25+ years. I would NOT recommend this bank or any of its services to anyone. They are fine taking your money, but god forbid you actually need to access anything that requires a person. They made me almost miss my home closing because no one ever answers their 'customer service' lines. No one ever answers when you call a local bank. I had to call to manage my CD (was not allowed to do it online) and they had me on hold for 72 minutes, no call back option offered. It's criminal to take people's money and then make contacting them impossible. If you walk in to a local location, they will turn you away if you did not already make an appointment. Btw the appointments are scarce and of course they have banker's hours.

YOU PEOPLE SUCK. I have been a loyal customer of BofA for over 15 years, and from the very beginning, refi'ing with you was one of the crappiest experiences of my life. Then you've lost not one not two but THREE OF MY CHECKS over the years - one of which was IN THE BRANCH - and I've been hit with late fees for situations which were NEVER my fault, they were YOUR FAULT, and you idiots refuse to reverse less than $50 in late fees because "they are too old". !!! Screw you people, you are forcing accumulating fees on me that I REFUSE TO PAY. Your customer service people are all robots who talk in boiler plate nonsense, and I will NEVER RECOMMEND YOUR RIDICULOUS BANK E V E R.

Please keep in mind starting this year 2024 The Bank of America will do anything to keep your money. My customer Zelled me 1k which hasn't applied to my account for over a month. It turned out the Bank of america just kept it until I disputed it (I haven't received any notification at all). I tried sending a zelle, the money was deducted from my account, but my customer never received it. After being on hold for almost 1 hr, nobody even tried to help me. I was given runaround.

I went to the bank and deposited a Life Insurance check. I specifically asked the teller and bank manager if there was going to be a hold on the check, I was told NO and it would be available the next day. I decided to check my bank account and lo and behold there’s a 7 day hold on my check. I called the customer service line and spoke to a “manager” and I put that in quotations because he was no damn manager. He informs me that the “robot” automated system is what placed a hold on MY check. The manager then tells me they are no able to call the bank or company that the check is with to confirm funds available.

On 6/9/2024 a call came in to our phone from Bank Of America's phone number (1800-432-1000) a person claiming to be a customer service representative asked us to verify some Zelle transactions we had made through Bank of America's mobile banking app. We verified a few that we had made, then were asked about a $2500 transaction. Which was $200 dollars less than our total balance in the account in question. Naturally we were panicked, we explained we did NOT make that transfer. They then asked us to verify security codes to our phone to ensure our protection. We doubled check the phone number and it was the same as on the back of our ATM cards. We had no reason to believe this was a scam.

The worst. They stole money from my account. 500 hundred a month for the last 6 years without my authority. And when I went there to see what happened they were lying that I gave them permission to take money. They said that I gave them approval by phone and I said no I didn't then they said that I came in person and signed an affidavit. When I asked them to provide that form they said they couldn't. And they don't even know where the money went. So I'm hiring an attorney for bank fraud. Worst bank ever.

I bank with them for years and I had a loss in income and they treated me uncaring, wouldn't waive fees, etc. I feel it's discrimination! I had money coming in. It was good, but going through a trail it just shows they happy with customers that has money!

I opened three legitimate business accounts with BOA that were closed less than 30 days after opening, with no clear reason. I understand banks aren't obligated to explain why they choose to close our accounts, but that is an unacceptable business practice and I am very unhappy with this company. Never again!

I was assisted by Sasha ** at the Harlem branch on 125th street, who is a superstar if I may say so myself! She broke down every detail down to the crumb for me to fully understand and appreciate. She made banking easy and opening an account a very fulfilling and relaxed experience! I would recommend this bank to anyone because of Sasha’s outstanding customer service and the products offered at BOA.

Bank of America is trash. It’s the worst bank ever. Never thought BoA could close down my account knowing that I have money in account. If you ever think about banking with don’t do it!!!! Been a customer since 2017. Do not think I would have problems with them now!!!!

Refused to honor an insurance settlement check that was drawn from the Bank of America. Unbelievable. I tried twice and got a different reason for rejection each time. Time to take my accounts elsewhere. 9150 Baltimore National Pike Ellicott City, MD 21042

Absolutely worst experience over the last 3 days! My mom and her long time partner had medical issues and needed to move money between accounts and send a Zelle payment. I logged onto the app to find out the best and quickest way to remove someone of an account. I was directed that I would have to go into the branch. I got my 89 year old mom over to our local branch and they said that both people on the account would have to be there to remove themself. That's impossible as her long time partner had to be sent to a memory care center for Alzheimer's and when he was diagnosed with it we were told that he no longer could sign legal documents.

After 5 years banking with BofA I’ll be switching to a small local bank. BofA made so much money off of me from credit card processing, credit cards, loans… And when I needed them the most they turned me down big time. Worst bank ever.

I brought in a paper check to deposit, there was a payroll issue and my company issued me a paper check for the difference. The check was 100% legitimate, and was accepted at the window, I was told finds would be available the following morning. The next day I attempted to open my account app to check the balance and I could not login. I was directed to reset my password and the app said my information did not match their system. My check had been flagged for suspicious behavior and Bank of America had closed my account. So at this point, I could not access my paycheck or do any business on the account at all because it was in closure.

The worse experience with a bank, the payment doesn’t show until next day and nothing shows during the weekend. They can lock your debit card for no reason and you can complain because no customer service will answer your calls especially if is the weekend.

I was scammed, they refunded my money, took it back. They do this all the time, withhold me debit purchases so they can take my money. I'm tired of it and I'm filing a formal theft of funds charge with the FCC and other agencies. I was scammed by that company and Bank of America charged me twice for it.

I have been a BoA client and customer for many years and the service(s) offered and provided are competitive and they meet all my financial needs. However, the Credit Card (CC) usage is a different issue. Recently, I vacationed in EU (GE) and discovered that my card (Preferred member) has been blocked and I had to use my other VISA (from another financial institution) to complete ALL my purchases.

I have a balance assist loan. The payment is due on 7/14. The payment processed on 7/12. Suddenly, the weekend matters? The associate could not fix it. She flippantly stated I might be charged an overdraft fee of $10, like I shouldn't be annoyed about it. Lousy customer service.

My son and I had a VERY long week after moving to the area just 2 days ago. We met with Grace today to open a couple of accounts and she made us feel right at home. So knowledgeable, caring and you can just tell she has a GENUINE passion to do her job! Keep doin' what you’re doin', Grace! Thank you!

A charge made through Bank of America has been disputed since 5/2024. A representative, Monique in Texas, told me that a check would be sent for $492.75 to my home via mail and should be received within 10 business days. I did not receive it. To this day, it never came. I called again and spoke to Adelpho, a supervisor, on 6/2024. He then took down my routing number and said he would transfer the funds to my bank. He proceeded to tell me that it would be within 10 business days! I questioned this and commented that a consumer can send another consumer money instantly through Zelle and other services, yet Bank of America would take up to 10 business days to transfer $492.75!?! He said that this is the process.

Bank of America sent me an alert concerning a suspicious transaction. I called them, provided a reference number, which meant nothing to the contact. They made several attempts to transfer me and I was disconnected after 25 minutes. I called the number on the back of my card and was disconnected again. When I finally got a representative we reviewed recent transactions, none of which were suspicious. They were going to review the alert to determine what prompted it. Because they could or would not state what generated the alert, I opted to continue the hold on the account until more information was available.

Worst bank ever. After almost 10 years of managing several accounts with this bank with impeccable record the bank screwed us over. Do not deal with this bank anymore. It's the worst bank under the current management. PLEASE DO YOURSELVES A FAVOR AND FIND A SMALLER BANK THAT PROVIDES PERSONAL SERVICE AND THANKS YOU FOR DOING BUSINESS WITH THEM. Bank of America is just plain arrogant from top to bottom.

I recently opened a new business checking account. When I went to pull some money out on Friday, the account was locked. It had asked me for a pin and I gave the pin they mailed me but it said it was wrong and locked me out. I called the number on the screen around 6:15 AM. I was trying to call before the grand baby woke because I was on babysitting duty. I was on hold for 45 min and after speaking to the first woman for 45 min, she couldn’t figure it out so she transferred me to someone else who transferred me to someone else who told me I had to call back to reestablish my identity. I called back and was on hold 45 min before a woman picked up and then told me I had to call another number.

Bank of America has currency exchange services. When you initiate the order you have a choice on the size of bills: large, medium, small. I always ask for small. I have NEVER received small currency. Each time they say "It depends on what we have in the till at the time." They are very fast at sending the money--often the next business day, but I would rather they take an extra day or two or three to fulfill my request accurately. I have concluded they do not have the ability to fulfill that request and are misrepresenting their currency exchange services. They need to change their process or change the description of those services. I would prefer they change the process, but am not confident they listen to customer feedback.

After 13 years have had enough! 3 phone calls (1st couldn't comprehend issue, 2nd didn't provide correct info) and now 4.5 hrs later, sitting a branch for over 30 minutes to get a replacement CC validated & activated! Moving ALL of my money out of here!

The loan department has no communication. While getting a loan, B of A would not work with my bank, Umpqua on getting a third party pay off for a line of credit. They canceled the loan application and did not tell me. When I called them they said if I paid off the line of credit with Umpqua then they could reopen the loan. There was a fraud charge on my line with Umpqua and it took them ten days to resolve.

This bank kept closing my debit card due to my purchases. FOR no reason. Every time, they would close it and say it was fraud. IT was never fraud. It was me trying to make purchases that they would decline many times upon my travels, even, when, I told them, I would be traveling. They closed my account while on vacation. I deposited a check without knowing this. The check was returned and I was told the account was closed. I take this check and reopen w my old bank - *less headaches. Days later, I get a message saying they made a mistake. They told me I could redeposit this 12,863 check - I told them, too late. I reopened w my old bank-.

I recently tried to close my Bank of America/Celebrity Cruises credit card account. It was a real pain as was using the card rewards. I had to make several phone calls (including 5minute hold times) and multiple emails to get the rewards points from the card to by Celebrity Cruise account. Worse yet, the cruise was horrible so I decided to close the card account. Dealing with Bank of America was a bad experience. I had a $7 balance on the card that was on autopay, but I wanted to pay it when I closed the account. BOA refused to use the autopay information to pay the bill; they lied and said they did not have it. So, I had to hunt for a check and read the routing and account numbers. Then, I had to listen to 10 minutes of sales pitch trying to lure me into keeping account. The $175 offer did not seem worth it if I had to deal with BOA idiots so I declined and finally, I believe got the account closed.

Updated on 07/07/2024: Let me summarize the bank experience. My husband's debit card was stolen, and an individual posing as helpful at the walk-up ATM switched cards. The thief then gave the card to his girlfriend, who withdrew money from the drive-through bank. Additionally, one of them entered the bank and made another withdrawal. We reported the incident to the bank, expecting them to investigate and resolve the issue, However, they mishandled the case. After some time, the bank refunded the amount taken from the ATM, followed by the amount taken from inside the bank the next day. However, the following week, they mistakenly refunded the same amount from the ATM withdrawal again. When we contacted them to inquire about this, they acknowledged the error and promised to rectify it on June 28th.

The worst customer service in the banking industry, their website and app are no better. I have had to fight with them when my account data was stolen for 3 months to get my money back on 2 separate occasions, I even had alerts setup, now for the past couple months it won't let me log into the website for my banking unless I make a new password every time, so I call customer service and was put on hold for 25 minutes just to be hung up on. I don't know how they stay in business with such bad track record but this I know, they go through branch employees at an alarming rate and now I know why. My mother worked for them in the 80s to the early 2000s even becoming an RVP and her main account was with Huntington Bank, says a lot, they haven't changed in this many years.

Terrible, terrible customer experience. The President of this bank writes its customers an email saying she is committed to customer service and there is NO way to respond. Spent an hour today on hold chasing my money from a wire transfer. BofA set the Lowest, most painful bar. Don’t be fooled by slick marketing. They should be ashamed.

Bank of America has been my trusted financial institution since 1994, and I cannot speak highly enough about the exceptional service I have received throughout the years. The dedicated team of professionals at Bank of America truly sets a remarkable example of excellent customer service. From the moment I step foot into the bank, I am warmly welcomed by the friendly and accommodating staff. Their approachable nature instantly makes me feel like a valued member of the Bank of America family. Whether I have a simple inquiry or a complex financial matter, the employees at Bank of America have consistently gone above and beyond to provide me with the assistance I need.

I deposited my Social Security check 6/17/24. Bank of America put a hold on this “suspicious” check until 6/25/24. Even the branch could not release this money to my account. Horrible bank. Doesn't care about senior citizens. A check from the US Treasury is suspicious?

My Bank of America card has been stolen twice in half a year, if I may I would like to give this and bank reviews zero points. After the card was stolen, I went to the bank to handle it immediately, and the lobby manager said that this business could only be handled by appointment, and the usual business could not be handled directly by walk-in, so I changed to another American bank to handle it, but the staff declined and asked me to call the customer service by myself, It’s so ridiculous, If all the business I Can solve by myself, I don't need your bank for anything.

Waited 8 minutes and still wasn't able to reach anyone. Menus send you in circles creating unnecessary delays. I don't want to spend my precious time waiting for a company that doesn't value my business. Not the 1st time for this. This issue remains unresolved. Other issues to resolve false charges from scam companies is nearly impossible. Maybe it is time to move my money. Customer service is nonexistent. Find another bank that likes customers

Take your money out of there. There are a myriad of fees they will hammer you with. To get a 1 minute answer to your question, you will be transferred three times in the end to the newest employee who doesn't have a clue what they are doing there. Total mess.

I am writing to express my deep concern and dissatisfaction regarding an unresolved issue with my savings account since 2023. Unauthorized withdrawals were made from my account, resulting in significant financial loss and considerable stress. Despite my repeated attempts to seek resolution, I have yet to receive any accountability from Bank of America for allowing this breach to occur.

Leak your information. Do not secure your funds and if theft happens they won’t return your money back most likely. They hang up on you. They’re not helpful inside the banks. Tell you to go home and make a phone call to customer care. When the problem is too big to take care over the phone. Lies! They’re just a shady business that has some hidden inside issues and definitely not a quality company! I wouldn’t even give it a ⭐️1 review! I’m bi polar and they made me feel so dumb and made fun of me. Sent me home. Told me they can’t help me because they’re busy today. Hung up the phone on me. Never finished the fraud claim report because they were lazy in my opinion. Or maybe that’s what the company stands for. Service like this.

I am treasurer of a couple of small non-profits. The BofA people to whom I speak seem to be trying, but the phone system to get through to them is absolutely hopeless. It takes forever to speak to a human. (Yes, I exaggerate - but not by much.). Then, when you are speaking to someone, it seems that the IT system they have to deal with is no better than the phone system. They seem to really struggle to accomplish what should be a fairly straightforward transaction.

This company is completely incapable of properly handling a financial applicational and communicating. From beginning to end they do not give you the correct information with regards as to where your application stands. They will call to tell you one thing then the next call tells you the opposite. They will even intentionally give you the wrong contact information for their collogues who are supposed to be handling certain aspects of the application, then another employee tell you that that person does not communicate with the public (applicant).

If there was a negative star review, I would choose it. We have been Bank of America customers for over 30 years. We have personal checking, savings, credit card and a business account. Time to find a new institution that we can trust with our money. On May 13, 2024, our accounts were all hacked. In ONE DAY almost $20,000 was stolen from our life savings by unauthorized fraudulent Zelle withdrawals and a credit card cash advance. Thirty-one withdrawals in one day from one account.

Why such terrible service? Y'all have such rude employees. Not to mentioned the lack of attention through customer service. No one answers the phone or even bothers to pick it up. And I can’t even start with the manager. Bank of America needs to be shut down.

Bank of America withdrew money from my account "by mistake" ($2247.0), but instead of returning the money immediately, they withheld it for several more days under the pretext that there was a claim in progress even though I told them I needed it. This money to pay my business bills...What could you call this negligent attitude?? What would happen if I had been the one to kidnap their money or steal it???...1000% pure bureaucracy, BLA BLA BLA BLA, a lot of Vaseline even though I told them that they had 80% negative reviews and many other % not so good, they just told me that they were sorry but you had to wait for the claim process....27 years of being their clients is of no use, they wipe their ** with one that easy.

I started a BoA for my new business that I have been planning for some time. I thought they would be supportive and reasonable for a new, small business. They are the opposite. The biggest issue is their unreasonable hold times on checks. They do not warn you that they will hold your hard earned, critical money for up to 10 days. I have been in a bind now multiple times because of this. The last straw is that the teller told me that funds would be available the next day, only to have a total of an 11 day hold put on a cashiers check from Chase bank.

I was given a refund to my BOA debit card by a merchant several days ago. Having not receiving any refund from BOA. I called BOA and had very long wait times, they told me I had to go back to the merchant as they did not receive any refund yet. So I called back to the merchant, and they just sent me their refund receipt from several days ago where they had indeed refunded BOA for the item I had returned over a week ago. So I called back to BOA and they read off what sounded like a teleprompter that it may take BOA 10 more days to refund my money - even though the merchant has already refunded the money to them!!!!

I am writing to express my dissatisfaction with Bank of America's bill payment processing service. My experience has been frustrating and disappointing, and I feel compelled to share my concerns. You schedule a payment and money is withdrawn from your account while processing the check. You can understand that ok money is withdrawn and once the merchant deposits the check money is transferred to the merchant account and the processing status will be gone. BUT it is not what is happening. I have instances where the merchant either didn't receive the check or if they have received it and did not deposit it, but your account shows money transferred to the merchant account. Now you have to call BOA and try to resolve the issue and figure out where your money is. Not to mention that Customer Services itself has many issues as you cannot get hold of anyone without a hold for 30 minutes or more.

I had a terrible experience because of BOA Ellicott City location because of the manager M. ABBAS **. He was trying to act smart, asking irrelevant questions regarding my transaction and I told him it’s none of your business. Your job is to help me of what I’m asking.

This bank is bad with communication and caring about customers. Told them I had access to my account and needed to pay my car payment and I just got out the hospital with Covid. They told me I had to come in to verify myself and all along I was doing it through my phone wallet got stolen. Told them that and I couldn’t go to a DMV. still didn’t care. I had everything else to prove it was me.

My parents passed away and I am the executor of the estate. For 2 months I’ve been trying to get information to get 2 loans paid off. First they told me to send all documents to The Estate Unit. I sent them death certificates, court documents of me being the estate rep, photo copy of my ID. Account numbers and all contact information. I called back after two weeks and was told I now have to send the same information to a different department because the departments do not share information. I see the information the mortgage department as I was told. Call back a few weeks later. They don’t have the information but now I need to send it to a title transfer department. I faxed all documents again.

Bank of America makes it extremely hard to get anything done with the bank. The online FAQ/Help articles were outdated and did not help. I wanted to set up Auto-pay (I wanted to pay the Bank!) and was on hold for 45mins then transferred 3 different times then they were unable to get it set up.

I thought BOA was a good bank for about 4 or 5 years. We were on the verge of transferring our checking account to them. For years we have maintained a FICO score from 790 to 812. In January our FICO score was 812. In January of this year, I was intending on paying $1,000 from another bank to pay ahead on my account. I made a mistake adding another zero making the payment $10,000. I quickly notified both banks. Both banks understood. A small credit card there had a balance of $1.37. For some reason that card got hung up between WF and BOA. For 4 months straight I contacted BOA to remedy the situation talking to their representatives everywhere from Savannah, GA to Arizona and finally Texas. All of the reps were polite and told me they were solving the issue. Each time the rep did not understand what happened, apologized and said they had it solved. We have maintained great credit for over 20 years.

Worst bank out there. Please don’t bank with them. They don’t care about you or the safety of your money. The call center is No help after leaving you on hold for an hour. Everything is (the back office) that you can’t speak to.

Bank of America has become one of the worst banks ever. They create a situation and you have to jump and ask them how high. No one knows anything about anything. They are not willing to understand only repeat.

Worst bank ever!! Card declined multiple times. Contacted customer support however, they could not provide an explanation as of why the card declined... Such a wonderful feeling not to be able to access your money... Horrible.

Worst bank I have ever dealt with. I have had a credit card with them for a few years now until I canceled it a few weeks ago. And they told me the account balance was $0 and there would be no further interest charges or fees added to the account. I even called them about a week later to make sure again and I was told the same thing. Luckily I looked at my credit and it still showed a balance of $39.50 due on my account. So of course I called them and paid it off and told them how irritated I was about the situation, because if I wouldn’t have looked they would have sent it to collections and kept adding interest to it.

BoA has the worst customer service ever. Also, their website is difficult to navigate. Two months in a row, I have had double and triple payments deducted from my checking account. Charges have been made on an account that was hacked and closed four years ago. Then transferred to the new account. Apparently this is my fault?? Trying to get the matter resolved has been a nightmare. I have been a BoA customer for 20 years and had no problems, but now?? IDK what happened, maybe they need real people instead of bots handling issues? I would give them minus score if I could.

I will never do business with Bank of America and if I could give them 0 stars I would. After 3+ years having a credit card in good standing never any latest I paid it off and they arbitrarily closed my credit card which in turn lowered my credit score and also believe there are spirit airline points that are now missing. BOA are thieves.

I was 1 hour 40 minutes with customer care. Was transferred to 4 different agents and still my issue not resolved. Credit card department transferred to billing and bill to debit card department. Still my issue not resolved and no one cares to call you back.

I wish there was a zero. They sold my home mortgage to someone else, messed up my direct deposits, my insurances and taxes and cost me a heap. No accountability. I have personal wealth accounts with BoA, have business accounts with BoA. But I was treated like crap. I'm paying out the debts, and changing banks. BoA is a crap bank. Too large. Too rude. Pissed me off. Hope they go bankrupt and fire everyone in customer service.

I started using BOA over 20 years ago because my bank had no locations where I was stationed. BOA was all over. They have since closed ALL the banks within an hour of my house to include ATM’s. At one point they “consumed” an SSI account I had with them for my adopted son with fees until it was gone. They can’t even charge fees on that account. That’s the only way I got the money back. It took almost a year of getting told there was “nothing that could be done” until I brought up the fact that they could charge fees to his SSI account. It took five minutes to get the cash they said I had no right to. That’s my experience. I am currently going through the hassle of changing all my direct deposits in order to close my account.

On many occasions these crooks have rearranged the order of my charges and placed holds on all of my large deposits so that they could charge me enormous overdraft fees. Recently I was depositing a printed check from another bank. The teller at Bank of America assured me that the funds would be available by the following morning. Then the next day I logged into my account only to see that they decided to hold the money for FIVE MORE DAYS. They will lie to your face just to manipulate you into doing what they want. Then turn around and blatantly refuse to comply with their own promises and banking contracts.

This Bank is the worst at communication. I deposited a check in the bank was told my money would be available on Monday, Monday morning I check my acct and am now being told my funds will be available on Thursday. I do not like the branch Manager. From previous experience she is racist! NEVER AGAIN!!!!

Worst bank ever. Will not let you take out money. When you try to call to close your account they make you wait a half hour and hang up on you. They also have very limited customer service hours, so you'd have better luck banking with the USPS. DO NOT USE. THEY ARE A SCAM! You can choose so many other banks that actually let you access your money. By the way, they make you listen to 30 minutes of marketing while you're on hold to get help. There is no call back option. Basically, you're verbally assaulted by using Bank of America. This doesn't even cover all of the fees and near zero interest on savings.

I have been a Bank of America member for two years. All of my family uses Bank of America for 20+ years. I had to file a claim because when I was in Reno the ATM said I ursed showed error when my money was supposed to come out so I checked my app. It didn’t say no money came out so I wasn’t concerned. I took out more money and it was fine. Three days later when I got home I noticed a $300 charge went through. Lo and behold it was that one so no I didn’t think to keep the receipt or anything not thinking my own bank wouldn’t fight for me.

The customer service reps have no idea what they’re doing. It’s a joke. They’re awful. They toss you around from department to department b/c they either don’t feel like doing their job or know enough to do their job. It's a joke!!! They don’t even know how to answer a simple request or question from a customer or even transfer a call to a different department! I think circus monkeys must train them! Absolutely atrocious. I will never bank with them again!!!!

Updated on 01/21/2025: Update I literally canceled my account. They tried to do a maintenance fee on top of the missing money. I said no thanks. I’m glad to save 144 a year. They asked me if the bank I went with was a credit union for the no maintenance fee I laughed and said no. They tried and offered me a lower maintenance fee to keep my account going. Nope, I’m good. I'm glad to be out of this mess.

I am writing to express my extreme dissatisfaction and frustration with the service provided by Bank of America. I have attempted to close my account on three separate occasions, and each time I called, I was put on hold for an unacceptable amount of time - a total of 2230 minutes in total. It is evident that the company is making it unnecessarily difficult for customers to close their accounts, and the lack of responsiveness is simply unacceptable. I have received no concrete answers or assistance, and this level of customer service is appalling. I urge Bank of America to address these issues promptly and improve the quality of service provided to customers. Thank you.

Absolutely HORRIBLE! Just opened a new account with this branch due to moving from South Florida up to New England. I’ve had Seacoast Bank for 15 years, never waited longer than 5 minutes. Currently on hold waiting for the CS agent for going on 22 minutes! And the automated system before the call is processed is unbelievably stupid! I’ll be finding another bank!

BOA has the most horrendous banking system problems and their customer service is terrible. Stay away, not worth the time wasted! They don’t have it together, from Zelle payments to pending charges that have already been paid! Educate your peeps, as for me I’m moving on!

Bank of America will change your payment dates unilaterally. When they make you make a late payment because of the shenanigans, they refuse to credit your payments and bill you for the whole amount regardless of your previous payment, stating that you checked off on the monthly Auto payment. Then they will say it is your fault for checking off on the monthly automatic payment and it is your fault that they did not credit your account. It is ridiculous. They will try to gaslight you and stating this is your fault for Bank of America not crediting payments done weeks earlier, and refuse to adjust the balance. Then they stated that they are a Superior Bank because they're willing to give you a refund weeks later. Then there is another caveat saying that they will apply to all of your balance on the card regardless of the payment due date on the card.

I opened three accounts with Bank of America in Tyler Texas - one business, personal and savings and because someone scammed me and then tried to file a claim on money they sent me they froze all my accounts since November of 2023. Almost $10,000 they held from me a single mom. As of now I haven’t seen a penny but I provided proof of the scam and they took forever to close it and find in my favor but the amount of all the money they agree to send me one account amount $1,097 and still hold the other two till they decide to send it if ever. This is pure injustice and because of fine print they can do this. Their policies are inhuman and they can literally make people homeless or flat broke at their own policy. I highly suggest looking at the fine print on any bank policy especially this one and suggest you keep as little in the bank as possible on any bank but especially this one. I rather keep it locked up on a fireproof safe than deal with this.

Absolutely terrible customer service. I was sitting on the phone with a representative in complete silence for almost a minute before I hung up since the representative clearly was not trying to give me an appropriate answer as to why I can’t use my account to deposit elsewhere.

My deposits check deposits take too long to clear. With EVERY deposit, it informs you that some of the funds will be available the next business day...UNTRUE! They hold overy one of my deposits for several days, including big companies, or even government/Tax checks...you name it. What's the actual point of letting us know funds are to be available the next day, when they never are??? Stop saying that crap! I knew I should've deposited my check into my secondary bank. Moving forward, in the very near future, I will most likely just close my Bank of America account. And switch to my secondary account instead. I honestly cannot wait!

For more than 3 years and countless phone calls, this "bank" has been sending private financial information to me relative to an account to which I should not have access. To be clear, somehow my email address got linked to a family member's account (we do not share a last name in common, have never lived together, never had accounts link, and are related by marriage) At first is was just notifications for statements being available. Then it was notifications about account balances. Now it's about specific transactions. I have called to correct this. My husband has called to correct this.

Worst bank ever!!! The representatives will give you any kind of information you wanna hear just so you use the bank for your checking savings or credit cards. However, you will find that what they tell you is totally wrong. This is the worst Bank with the representatives having absolutely no training. Bait and switch here.

I was given a cashier's check from a trust account from a law firm and BOA has the money in their possession and I was told at the time of deposit that I would have a specific amount released and it was not released. There is a “HOLD” on the total amount indefinitely. Everyone I talk to with BOA gives me a different date that I may or may not have access to MY MONEY. Keep in mind, this was a CASHIER'S CHECK. Same as cash. I’m on day 5 of waiting and I’m being told that I possibly may have access to my money in another 8 days. When the money finally clears and I have access to it I will be withdrawing everything from 2 checking accounts and 1 savings account and I will be taking my business elsewhere. What they are doing to customers should be illegal.

Bank of America is the worst business experience I've ever had. Been a customer for 12 years and without notice or given reason they first closed my $75k roth IRA for no reason. Then today they closed my three credit cards without notice $2300 balance on $30k credit line, 755 score.. no letter, no explanation.. Run, don't walk away from this slimy, grimy, disloyal, dishonest company who still call me a platinum preferred customer.. never missed or late on one payment ever, Do not trust this company.

Engages in apparently legalized theft. Online payment system doesn't credit payments; BoA then reports past due balances and damages your credit. BoA stole $350 from me. Bank of America refuses to provide email contact information and the AI system won't put you through to a customer service representative unless your inquiry fits within very narrow parameters, which do not include uncredited payments.

I been on hold for 35 minutes. I called Bank of America to cancel my monthly payment because I made a duplicate payment. I try to cancel through the app and it wasn't working. I called customer service. It got me on hold longer than I expected. They should have option to notify you that you have a recruiting payment before you make another payment.

Bank of America is the absolute WORST!!! Zero respect for its clients regardless of how long your account has been active and in good standing. I have been banking with them for over 30 years and they still continue to put random holds on some of my deposits! These deposits are coming from businesses that I’ve made deposits on many, many times. Yet, without any reasons given, they place a hold on my money for 5 business days. Absolutely ridiculous! I could understand more if my account was in poor standing or even if I had never made a deposit written of a particular company before. However, not the case here. BOA you suck! I will be closing all of my accounts with you going forward.

I am absolutely done with BOA. I wake up this morning with a $277 ACH hold on my account. What really upset me is that the hold was place by boa and I spent my entire work day on hold and speaking to worthless mgrs. and reps that could not give me any answers only bs apologies. My direct deposit as well as my future business will be redirected after 8yrs of doing business with boa. Absolutely worthless, clueless and less one longstanding customer after today.

BOA is the absolute worst bank to ever operate. They hold your checks, can't process transactions on time...leaving your balance questionable. My card gets declined often for zero reasons. I cannot wait to transfer all of my business to a bank that actually understands how to bank in the 21st century.

This bank is very annoying. It’s too much to deal with! They take your money for how long they wish to and not let the payment go through and when you call they say it’s nothing they can do to help you.

Preferred client for over 20 years here. For months and after multiple phone calls, fraudulent claims, debit card changes, BOA has not been able to stop scammers from accessing my account charging 12.95 every single month. The latest is "sorry, nothing we can do about it, call the merchant." Well I don't have an account with that Merchant, it is called a SCAM for a reason. Pathetic.

B of A has exceptionally low customer service and inadequate, incompetent branch staff! They ask customers to do everything on-line but many things require ‘go meet a branch person’ and appointments are always late, staff is virtually nil (waiting right now 2 hrs with 5 other customers; 6 offices with 1 slow moving employee and 2 others standing around “we can’t do that”) - horrible and will try to move my money but B of A will make that impossible.

WORST bank ever. STOLE my money, fees like crazy even when their customer service give wrong answers. Everything is your fault so they can charged fees. Managers, Supervisors don’t know anything. Due to their faults customers pay the consequences, my son first time credit was ruined. Don’t even deserve one star. Please DO NOT DO BUSINESS with Bank of America.

The systems went down two times in one month which makes it hard for people to get their money. This is inconvenient for everyone not just myself. People are entitled to be able to get their money when they need it. I understand it's not the staff's fault but they need to upgrade their systems.

Unbelievable that nobody at BOA has idea about a bank letter for a customer.. Waste of time. Still can not have that letter for weeks. Crazy unbelievable.. BOA should put some training classes for employees.

Bank of America did not attempt to rectify a charge from my account where they did not return $641.00. Customer service was not helpful as they only read the numbers and provided an explanation that did not explain anything. No one has money to lose or throw away. I am disgusted and dismayed. I have no intent on continuing to bank with a business that practices business in such a manner.

I opened a CC Master upon an offer received via mail. I was unable to activate my card since the card was blocked due to #suspicious charges# with a card that was never used. I spent a long time online and the issue was resolved. I paid some restaurant bills and tried to pay my airline tickets today I received a security code however the transaction was declined (having plenty of credit available). I called customer service and they sent me a new code, passed. The employee put me several times on hold but was unable to resolve the issue and direct me to go in person to a branch. I decided to close my account. This Bank is not reliable nor professional

The worst banking website. I have been trying to log in for the last 2 days. The page just sits there without loading. So frustrating and this is not the first time either. Such a big bank and such poor online access.

The customer service has always been awful but it has declined so much that after 30 years of banking we are now moving both personal, business and children's accounts to another bank. Hope someone can suggest a proper bank that still values customer service. In addition to the worst customer service their AI/automated service is also incompetent. Shame.

It’s incredible how they always find a way not to help, I have been banking with them for over 30 years. I have applied for 3 mortgages and they never loan the money to me, but 3 times I have gotten the loans with other banks no problem, wire transfer always an excuse not to give you funds. Excuses such as regulatory reviews but they already took the money from the person sending it. Today I am closing all my accounts

Worst customer service ever! Stay away from this bank! I wait like 2 hours to be connected and still no solution! They are so incapable of helping their customers. I am trying to get rid of all of my Bank of America accounts!

Horrible experience with the total loss department. I was never told I had gap insurance. Finally get the check from gap insurance and Bofa doesn't know how to get it to me. It’s been about two months and I still don’t have my check. Every time I call it’s a different reason as to why I don’t have my check.

Bank of America sent me several balance transfer offers but when I used them the checks bounced. Their credibility is not good. It cost me two penalties for a bounced check and affected my credit score. It has no credibility or trust.

Do your research before you even think about using this bank. We can not trust them to secure our accounts or refund us money when something happens. Bank of America is always on the side of a seller even when you have proof that something has occurred. The chances that you will have to get an attorney to get your money back is a real possibility. I have lost so much money through them it’s mind blowing that they are still operating. When someone was trying to use my cards to make a purchase every other bank they tried blocked the purchase and notified me immediately. Since it was happening to more than one account I took it upon myself to check my BOA and sure enough the money was taken out.

B of A need not wonder why they have a bad rep. I have a line of credit (secured by mortgage) that I just paid off. The final month my balance was $19,000 and I paid $121 in interest. I have also a MMA with a balance of $25,000. Last month they paid me 42 cents in interest. I am a long time customer and all my banking is done there.

2 weeks of trying to open an HSA account and locked out 3 times. Never was able to gain access to account. Ended up closing the account without ever being able to use it. When trying to resolve the issue I was being passed on to 3rd party companies that could not help in any way. Absolutely the worst banking system I have ever had to deal with. Highly recommend finding someone else to handle your money.

I have been trying to get a 1099 for my wife for over a week and have not been able to talk to anyone at BofA. If you don't have all of the exact details of the account you are asking about, they refuse to allow you to talk to anyone, or access them at their stupid website. Take your business elsewhere.

PORT CHESTER LOCATION AND STAFF ARE THE WORST AND UNKNOWLEDGEABLE!!! Including the Manager Connie **... I have had several issues for over a month with online banking. They couldn't resolve my issue..Not in the branch, nor management, nor staff nor online customer service number. I couldn't access my money FOR OVER 6 WEEKS DUE TO THIS ISSUE!!!! I reached out to Karina ** whom is the district manager and she couldn't help me either.... I would advise to RUNNN to another bank because B of A ISN'T THE ONE!!!

I reported fraud 2 months ago and have had no resolution. I keep resubmitting the ach form and they lie and say they never get it. I went into a branch and they said they can’t help me. I sit on hold weekly for hours and no one can figure it out. They told me I wasn’t an authorized user on my account. I opened the account.

When a merchant gives you your money back for a cancelation the bank's policy is make the transaction disappear, while they hold your money or charge you interest unit the merchant finishes transaction. SunCoast here I come.

One wire cost me 5 hours and 6 customer service representatives... Still didn't work. On the phone with these idiots as we speak. Still can't speak to anyone because their mediocre automated voice system is absolutely idiotic: "Do you have access to your mobile phone?" "NO" "Ok, please insert the number of your mobile phone!" I AM GOING WITH BREX AS SOON AS I CAN MAKE MY WIRE

I have been a customer with direct deposit for 27 years. Now my social security is direct deposited and they allowed someone to rob me through the app. This is why I hate technology but the real issue is the bank. They DID NOT support me as a customer and basically said you're screwed out of your money. I plan on opening an account with Chase or Citizens and ending my relationship with BOA. Their customer service has really declined and I feel like I can't count on this bank anymore. Plus there are no brick and mortar locations, just ATM kiosks! I drive 30 minutes to stand in a long line in the cold and pray there's still money in the ATM. It's become way too impersonal. I want a bank that still cares about their customers.

Worst customer service and wait times in my life. Wouldn’t take ownership for their mistake which cost me money because I could pay bills because they gave me an invalid digital card. I will never recommend this bank and can’t wait to switch to a more efficient and loyal bank. Worst choice I made was giving them a chance to screw me.

I have Bank of America credit card. I am going to close it very soon since they are fraud and cheat to their clients. I borrowed 5000 dollars from them and I paid 5% fee. They never mentioned me they would charge me monthly interest. Now they are charging me $150 every month. When I called they said there is interest on balance transfer. But they never mentioned when I got the money. Folks, never ever do business with these people, dirty bastards in Bank of America.

I wanted to talk about my call this morning with them. The person on the phone told me that my Zelle did not go through because the email was not verified to work with Zelle. This is ridiculous because I know the person, she is my lawyer, my attorney, and after confirming this with him, he started asking if I am traveling, any recent changes to my account. My number has never changed and the last time I updated my address was 4 years ago. I do not believe there was anything wrong with the email my lawyer gave me because it was the email she use for work. Also, it might have been my phone, or the way I talk, but I could hear myself on speaker because I felt like he was making fun of me and not serious at all, to to the point that I felt like I was shouting that was not my character. I should have asked for someone else because other people hear me fine, why this particular person so many issues?

They could take much better care of their victims! On 4/3 I received a text from BOA asking if I recognized a charge. I replied “No.” This then prompted me to go through some transactions on the app. At the time my family and retired mother were 900 miles from home on vacation. There were 12 charges each $119.00 that were made by a company BOA said was the Iraq Government. So even though I replied “No” they allowed all of these charges to go through and continue to go through until my account was completely drained and I wasn’t able to get my family back home from our vacation without taking a loan. I had no means to feed them, lay their heads down, nothing. All BOA kept saying is “We understand.” A hardship was supposedly requested from the fraud department to have our money replaced but here we are now in overdraft by -$400, on 4/8 still no way to feed our family, put gas in our vehicle, pay our bills, nothing. I have been a BOA customer for almost 20 years now. I can promise you once I get my money back I will be moving over to someone more secure and that cares about their customers!

I have been locked out of my account for 24 hours, after entering the “wrong pin” which is the same pin I’ve had for years. They will put your account on pause, waiting for you to call when nothing is wrong. I chose wrong and knew I for many years. They hold money hostage are most of us don’t have it like they. Many customer service reps aren’t professional. After today I will be closing my bank account here and never looking back. Make a better choice!!!!

Stay far away and find a local credit union or another bank. I have been using Bank of America for 20 years. Dealt with their higher fees and kept my funds in order. With the difficult times we are in now due to inflation and the rising cost of living, the first chance they could royally screw me over they did. By the time I realized it my only option was to close the account immediately.

I wish zero stars was an option. For years I have received disability from the United States Marine Corps, due to injuries, sustained in Iraq. I deposit my disability, check the exact, same way, the exact same time of the month. And it is always for the exact same amount. For some reason this month my disability payment was put into my account like usual, but then a few days later was withdrawn from my account and said that it was on hold. Due to this, my house payment did not come out like it should have.

I've been a customer over 35 years and can not even reach anyone at my local bank. No way to leave a message in middle of the day? I waited for main customer service to call me back only. They did only to give me the Pflugerville number that I need to call. Called them and no way to leave a message or speak to a person!!!! I've been on phone for 3 hours. I just need something notarized tomorrow. You all are worse than AT&T And I mean it. I know it is a hassle to change banks but I'm finally fed up with your phone systems most of which do not work properly. Shame on you!!!

One of the worst brunches of the worst bank in America. Not only this institution is corrupt and does not give a damn about ordinary people, but this particular is the most unhelpful. Most people working there are a bunch of arrogant, uncaring individual. I have been with rotten bank for the past 27 years, and now I have gone twice to the bank to close an account and somehow their bankers are busy or not there. Get out of this bank while you can!!!!

There are reasons why Bank of America has been convicted of fraud, more than once. I just applied online for an Alliance Credit Card and a flight reduction in price for 150.00. I have excellent credit, and needed to lift the credit freezes on my account. However, The Bank of America came back and the automatic reduction didn't go through, but "needed review." That means they STILL check my credit, and I'll have to pay for the card in the future, 59.00 per year, whether I like that or not. I just tried to refreeze my credit, 2 out of 3, equifax won't allow me to re-freeze a temporary lifted freeze, and trying calling BofA, waiting for a call back. My credit score will now go down because BofA is running the check (unless the re-freeze works on 2 out of 3), and I'll be stuck with a credit card I don't want. This has taken way too much time, which works to their advantage, AI does that. Like "mental health," they hold all the cards, you're just their sucker/patsy.

Been a customer for 19 yrs. Unhappy. Call bank, wait up to hour to speak. Bank call centers closed on weekends. Need 24/7 help. Reverse payments I've made without notification. Reverse given credits anytime, even if overdraws account then charge overdraft fees. Where is customer service B of A? You make money from money I keep in your bank but Can't get help when needed. Fed up with long hold times and closed call support. Where's the service these days? Very unhappy, moving to another bank. Wells Fargo has 24/7 customer support.

I have over 800 credit, meaning I pay my bills on time. I also always pay off the balance so that I can avoid interest. With too much going on in my family I accidentally paid my card from the wrong account. The account had insufficient funds for the amount due. When I realized this had happened, I had already paid the balance for the next month, early, which covered the payment I missed. I called to explain before any interest charges appeared on my account. The representative told me there wasn't anything she could do at the moment but to call back if I saw interest charges when my next statement came out. Indeed there were charges and I called.

If I could give less stars I would. The one helpful associate was Melissa. If only her hands weren’t tied by the terrible fraud practices of this bank. I had a transaction process which made my account over $600 in the negative. It was fraud and I attempted to report it the day it happened. But it had to finish processing. Which makes no sense. So when I was able to file the claim it now is going to take up to 45 days to investigate. No credit while checking the fraud claim?? Oh no. Why would Bank of America help their customers over 10 years.

Friday 22nd of March 2024 at around 1am I want to withdraw from an ATM machine number ** Bank of America on Westheimer Rd. Houston Tx. My card was debited but cash was not dispense “500$” a message came on the screen that the ATM was bad and my account will be refunded, 9am in the morning I walk into the bank to recount my experience with the ATM. On getting to the bank I physically saw technicians working on that particular ATM machine, I told the manager what happened and she gave me a number to call. I did call the number and waited for almost 45min to 1hour before somebody picked. The associate I spoke with put in the information for my refund but redirected me to another department for my refund of $500 my pay from my job.

Deposited a check for $8,000. BOA put 7day hold, next day deposited 2 more identical checks into 2 other bank(s) accounts. Funds were available immediately. All 3 cleared the next day. My check is still on hold. Worst bank I ever dealt with. Shouldn't even give one star.

Stay away from this bank, yes they have a lot atms, but that is pretty much it. I had Checking, Saving account and Credit card from BOA, all of them suck. You always get charged for some stupid fee, which you never knew. The LINE IS ALWAYS BUSY, you need to hold on the line for hours, when you walk in to the branch MANAGER or representative is always busy, you need to set up appointment just to talk to someone, so do yours favor and stay away from Bank of America. Bunch of SCAMMERS. I would rate this bank -1000000.

Bank of America customer service stinks. Try to get someone on the PHONE....Good Luck. We are going to change to Citi-Bank. 100% better customer service. We were on hold for 55 minutes before they hung up.

I hate this bank. It takes 4 months for a refund. Three months for a credit to your account. Even if I get a return from a merchant it takes almost 5 months for it to post. Don't even get me started about my check when it gets deposited what I go through. I have never been with a bank with these type of policies. And they have made my credit chance 0.... That makes me believe with a 1.6 star rating either the people who works at the bank left those great reviews about this bank or they paid people for that type of review.

Just got off the phone after arguing 30 minutes with a representative who kept repeating corporate jargon, after asking her to put it blunt for me she said the reason I couldn't get my $600 check was because they did not have the funds to give it to me for another 5 days. They've always been problematic, if you choose this bank get ready to make lots of appointments to get your account fixed because you can't do it over the phone.

I went to get my statements. I had been told that it takes a week to complete the process but I needed it urgent so the lady leaves everything on side and did my work first. I am so grateful for the lady who helped me. I am so satisfied with her service! Thank you again!

After 3+ years of having my account, always active and always in good standing I changed my phone number thru their app. This immediately got my account locked. So I tried calling the number they gave me to call, after being transferred 4 times (1 hour on phone later) they tell me it can only be unlocked in person. So I go to the bank, there I have to wait 1.5 hours just to be seen at their Fondren Rd location in Houston. I tell the guy who I was assigned to I'm there to unlock my account so I can pay my bills due today.

They messed up my business account, so I finally closed it! Now, they are messing up with my funds in my personal account. Like others said, no customer loyalty, even after 29 years! They are white-collar crooks. No more BofA!

They prioritize appointments over walk ins and then they blame you for the actions of known criminals (according to the bankers). So this bank should be shut down permanently and all employees should be retrained on customer satisfaction and they need to learn to NOT blame the customers for the action of others

Spent 45 minutes on hold before I hung up listening to the same recording telling me how busy they were, how valuable I was, and please be patient as calls will be answered in the order received. I gave up.

Auto Payment System Issues: The auto payment system is supposed to offer convenience and reliability, but my experience was far from it. I encountered multiple issues, including failed payment transactions and incorrect billing amounts. Despite setting up everything correctly, the system failed to process payments on the designated dates, leading to late fees and unnecessary stress.

I was a Bank of America customer for a long time and they started closing a lot of branches and I left because it was. It is convenient. I went back to Bank of America. I've been back with them for a little over a year, I have direct deposit with them checking and savings but when I deposit a check even a cashier's check they want to hold it. They say for up to 10 days but they still don't want to give you your money. I do better off using Chime, NetSpend or any other company who doesn't treat me this way. I'm done with Bank of America as soon as I get my money if I ever do.

They're a multi billion dollar company and they can't even refund 10.00 to a person who has been a customer over 10 years and to someone who is very bad financially like taking food out of your mouth literally