Bank of America Reviews

Worst customer service ever! Stood in bank 20 minutes before I finally walked out and went to my other bank. While I was waiting, 2 BOA managers stood chatting. Never offered to help! Terrible bank with absolutely no customer service.

The worst bank ever and they have the most incompetent staff. They closed my 2 great standing accounts with more than 1k in rewards and denied to let me use the reward. The customer support had no idea or didn't want to help. They kept transferring me to different departments and some of them said that the information that I received from the previous agent was wrong or they didn't know why it was said to me. If you value your hard earn money never use this bank. Capital One, Citi or Chase Bank are million times better. Oh and forget about overseas call.

I’m leaving a above and beyond review for Celina in the customer service department. She was amazingly responsive, Helpful and understanding and respectful of my situation helped me gain access back into my account that was recently closed due to fraudulent actions from potential scammers. She verbally took her time to talk me through the process of keeping my account secured and assured me that my funds was untouched. Thank you so much to Celina and her amazing actions.

Worst hold times ever. Very poor customer service. Banking center employees are rude, incompetent and act as if they dislike their jobs. Often hard to understand customer service advocates when calling. Bank of America does not protect its customers from fraud and theft.

Why do Bank of America give two account numbers for my ONE credit card account. Each account giving conflicting information, two different credit available amounts and two different balances. One account gives only Payment history (which shows up later which caused me to make a double payment thinking my payment didn't go through), The other account number for the same credit card, just list the credit card transactions. This account have an untrue account balance and available credit. This can be very confusing and totally unnecessary. BOA, is time to stop being lazy and take the time to up date your website for your customers!

Made a cash ATM deposit and ATM rebooted during the transaction. Called customer service and was given run around for 2 hours regarding the matter. Complaint was escalated on a Friday. Called on Monday to check status and was told escalation was approved and acct. shall be credited within 24-72 hrs. Just called back (Thursday 72 hrs) to check since money was not in my acct. Customer rep stated it was escalated and will get a supervisor to assist me. I get a supervisor Jaqueline D. from Arkansas who was the rudest person so far telling me that escalation was denied. Would not let me speak as she just wanted to say what she had to say without listening to what I was told previously. Corporate should do a better job of training their supervisors since they are the last resort for a customer for assistance.

Do not bank with or apply for a loan through B of A. What was supposed to be a simple process was extremely complicated. The portal for submitted all of my documentation did not work at all, despite me reaching out to the loan officer for help. He told me to send my documentation did directly to him, and I ended up having to resend emails (four times!) because he said he didn’t receive them. I also went days and weeks in between this, because he never reached out to tell me something was missing. I had to be the one to reach out first. I called & emailed multiple times, often without any kind of answer or callback. Their customer service is a disgrace! I will never bank with them or apply for a loan through B of A ever again!

The moment you need help they will transfer you 20 times just to tell you they can't help you. They won't help with overcharge problems, it's difficult to change any personal setting you have to call and they will do the transfer thing. This bank is just a hassle. I will not use this bank anymore, don't want to cancel for credit score. But will not use them. If you don't run into any problems this bank is good for you.

Bank of America – 20 Years Down the Drain. After two decades as a loyal customer, I’ve never felt more disregarded and disrespected by a financial institution. Bank of America has become a time-sucking machine — no urgency, no care, no accountability. It’s like dealing with a corporate shark that thrives on inefficiency and customer frustration. They've clearly forgotten who they serve. I'm done. Moving my money and business elsewhere.

This bank is awful! The hidden fees and backdoor charges are ridiculous. Customer service sucks! Run away from this bank. It was a decent bank but they have gone downhill in a hot second. It’s becoming the worst financial institution.

Omg, today I had to go to Bank of America to visit the teller window, I don’t bank with them thank God, how about a ** man made a deposit & forgot his id it was about six of us customers waiting, we had to wait a very long time. I asked, "So we have to wait for him to return" & was told yes, crazy unbelievable -also when he returned, he had a picture of his id on his phone that he showed the teller, smh- the teller already did the transaction without id. I thought you had to show id first before service at a financial institution, it was unnecessary & other tellers was busy talking & it took (3) tellers to count money the armory truck bought, they don’t answer phones. If you bank with them 🏃‍♀️ run - you are better off going to a credit union, it’s way better, because the fees at Bank of America is not good at all, view your race, and look around at the credit union rate. See a big difference!

Bank of America just opened an office in Fern Creek Louisville Kentucky. I have been trying for a week now to call them. No one ever answers. They say they're always with a customer. They open at 9:00. I called at 9:05 and no one answers the phone. I have to drive all the way down just to ask a simple question.

I use Bank of America for my business (since November 2024) and my personal for over 30 years. I purchased my business (a medical facility with several doctors) in November 2024. I changed one of our office accounts and our payroll to Bank of America and opened a business credit card thinking it would be convenient. It has been a terrible experience. I am putting this on here for small business owners and esp medical providers with numerous docs. My payroll and everything is through this bank and, although it is going to be a pain changing everything over, I am planning on closing the account and moving everything to Commerce. Commerce has been wonderful throughout this practice transition. I went so far as having my cpa talk with bofa and she also said they were rude and extremely unhelpful.

Bank of America suspended account, didn't unsuspend after I paid over the phone. I had to call customer service multiple times to resolve the issue and wound up cancelling the card. The process was such a pain.

1) BoA keeps charging $25/month fee for the opportunity to have a savings account with them, despite the fact the account has more than $25K balance THEY told me was required to avoid the fee. I have called multiple times, each time getting a one month credit, but they are unable to credit more than one month without an act of God, and THEY keep charging the fee!! 2) The savings rate for this super duper account is hidden, and you have to call to get it, is... (get ready)... 0.01%!!

I tried to activate my new credit card by phone. Both the number on the cover letter and the number on the card featured a loud female voice (recording?) screaming at me that they wanted to give me a free medical alert device. The other number, which I normally use for customer service, invited me to wait indefinitely on hold, or wait for a callback whenever. I have been with BoA and its predecessor banks since 1981, and I believe this is the poorest customer service I have encountered. I intend to activate the credit card somehow, and then file it away without using it.

We have paid extra on our loan for years. All Bank of America does is pay it forward to future payments instead of putting to interest. By doing this, they steal interest for you. Even though I have filled in the space on their bill to pay extra principal. SO STAY AWAY FROM THIS BANK! They are more like loan sharks than a banking institution.

Bank of America is worthless. I opened an account and attempted to close it the following business day because nobody has time for this. I closed the account because the reason for opening it in the first place stated "failed" then received a letter today they the payment went through on the day I closed the account before I closed it. NO IT DID NOT. I closed it in person and the funds were not there. This is absolutely ridiculous. Wasted 13 hours now over 4 different days on one issue. Now a month later I received a statement that the account is still open. Another customer service call. Nobody has time to deal with the MESS this bank creates. Stay far away.

I went to Bank of America in mount prospect Illinois to open a business account. The banker Alma ** helped me to open business account on the mobile app. Also she asked me questions about financial need how to improve credit and she referred me to navicore and I am very satisfied with the service and I recommend for satisfaction of you.

I have been a Bank of America customer since 1995. I have never had any negative experience with them. I love this company. They have taken care of my finances the entire time with no charge for my account. They are the most convenient, accessible and professional bank that I have ever used. I recommend them to all of my family, friends and acquaintances. I will always remain loyal to this company. A+++++

I deposit my company couple times already, the check not hold and last time I deposit same company check I work and it hold the check about a week. I call it, say they need verification the check. I can’t believe it. If they want verification, have beginning 1 check I deposit have to hold but they don’t and wait last one I deposit it, hold, the staff is very back service. I will change different bank.

Bank of America is a joke and is sorely in need of a total revamp of their services and employee training. They are a mess - especially their Estate Services. The left hand has absolutely no idea what the right hand is doing. I've spoken with 8 different people at Estate Services after my Mother passed away regarding transferring her considerable Money Market account to me and my siblings, which was POD to 4 of us. It has now been 2 months since my Mom passed. We've been working on this since May 30th with their required documents that need notarized. They have every excuse in the book to hold our money. Sue vs. Susan didn't pass muster even though it was a notarized signature? So we went back and got a 2nd notarized document with Sue, since that was on the bank account as POD. We sent that on May 31. Guess what??? Just got notice that the disbursement of funds was held up for all PODs because Sue signed as Susan!!!! They can't read or look at files either.

Watch out! Zero balance means nothing. You get hit every month with interest even when account is closed. They use averages and not actual balances. Also watch your every month fee not using the account.

I have been with BOA for 13 years however, for the past year they have been very inconvenient. I rather use online banking than to walk into a branch. Customer services representatives are not on the same page.

Sent them a check to pay off car and they refused to put towards payment and continued to charge me interest until I sent them the amount of the payment and would not let me speak to any supervisors. Laughing about it as well. I'll never use these guys again.

I’ve been a Bank of America customer since 2002 and a gold member. Today they decided to debank me, closing all my accounts. They gave me no chance to negotiate or understand why. After losing big when they were anti-crypto and anti-conservative, this bank isn’t the same as it was 20 years ago. Avoid at all costs.

Greetings, my location is econ and colonial, union park. The staff is very attentive. My experience with Martha has always been pleasant. She is present and enthusiastic. Good job Bank of America hiring this young lady.

My husband and I went to Bank of America on behalf of my mother-in-law. My husband is her POA. When we got there, a banker named Claudia approached us. She was talking to my husband and me as if we were children. She was more interested in showing us her basic computer skills. I asked for the deposit slip at least 4 times. When she came back from making the deposit, I asked for the deposit slip. She never listened to our needs. She told us it is online. When we got home, the dep was in the statement. This is how much she listens. We had to go back and get it.

There’s no rating on this bank. No matter what funds you have in your account to make bill payments. The bank always hold on to your money & then denied payment. What the bank does is not making payments to checks or bills that are sent first especially larger amounts. They would put payments on processing & then denied it at the end of the day when there’s sufficient money in the account.

I opened the Bank of America credit card for the low interest rate. I got the card paid off on July 2 and then on July 15 it automatically took out the exact amount that had paid off given me a credit on this account. My auto pay was set for $200 a month so why it took the whole thing I do not know especially when it had all been paid on the 2nd. The really bad part is that it drained my entire checking account which left me high and dry. I called on the 16th and the lady was helpful and set up the account to refund the money but it would take 10 days to give me my money back. I asked who was going to pay my bills because the amount they took was over $4000. I asked who was going to pay the overdraft fees because this was not my fault.

Bank of America mishandled my debit card / checking account billing disputes originally submitted on May 29, 2025. These were incorrectly processed as fraud claims, despite clear evidence that my disputes were related to items not received, defective items, and unfulfilled merchant refund promises—not unauthorized transactions. On June 9, I was told my claim would be correctly reopened as a single bulk billing dispute. On June 12, I was informed the dispute had been transferred to the proper department. On June 18, a rep named Rebecca stated that chargebacks were issued and provisional credits were being escalated. However, on June 20, I was told no such actions had occurred, and the Billing Dispute department had only just received the claim. I was further told the 90-day review period would only start after individual disputes are refiled, due to the initial misclassification.

The customer service related to CDs opened through Bank of America (Merrill) is the worst I have seen. They refused to communicate via email and will only share account changes via Snail Mail. You cannot opt to not renew your CDs online. You must call to determine the fate of your CD during a 7 day window or it will automatically renew for 3 months at .01%. If you call to close after the 7 day window you will be charged fees. Fidelity is much more flexible and has better rates.

Customer phone service waiting time is horrible! Waited 47 minutes and no one taking my call. Yes, I called @4pm on a Tuesday but common, waiting for almost an hour. That's Crazy! Geez, at least offer a call back once an operator is available to take my concern. Member since 2013, very disappointed.

Was mistaken in my lower rating.

I get much, much better customer service from my online bank, without the Bank of America fees! Why anyone still banks at BoA is beyond me. You can do better. Your local credit union provides much better interest and rates, and likely provides access to an ATM network as well.

First, I closed my credit cards with BOA because I was being charged randomly on my credit card for things I never bought. I ended up going back because my now wife and a rich lady I knew used BOA and I liked that you could get $100 bills directly from ATMS anywhere. The banker said that there was a promotion where I get $300 if I connect my direct deposit from my job within 3 months. What he failed to mention was I would be charged a fee if I didn’t set up a direct deposit. I was furious and full of regret for going to this bank. I was busy with school, work and family obligations and put it off for about 3 months of fees. I ended up going to the bank to talk about these fees but also to close my account because I wanted nothing to do with a bank that would do something like this. When I sat down with the banker with my wife, he told me what brought us in and I said I’d like to close my account.

I had a terrible experience opening a new credit card with Bank of America. They sent me the card in the mail, but it was suspended due to being a new account. I called their fraud center five times, and they could not activate it. The people who answered the call said they were from Texas but spoke with an Indian accent. They could not send a text with a verification code, of course, because THEY ARE IN INDIA. They insisted I had to drive to a physical bank location and bring two forms of ID to prove it's my account. I am unable to use my own credit card until I drive to the bank. I work five days a week from 9 to 6, so I have to take time off work just to activate my card. That's ridiculous. They hire customer service from India that apparently has no power to do anything on their end, and I have to pay the price.

I have been banking with Bank of America for 27 years! I love their super friendly banking staff and the user friendly online banking app! Their services, such as banking activity alerts, are spot on for helping protect my accounts from fraud. They have also helped me when dealing with a dispute regarding the misuse of my debit card by a vendor. Wouldn't bank anywhere else!

These are the laziest people who work for BOA. Paychecks that should be put in at midnight you're lucky if the lazy staff puts it in at 6 AM. The branch is almost never opened. LAZY STAFF & SUPERVISOR.

I went to deposit a local check for thirteen hundred dollars into the Bank Of America ATM. Before I finalized the transaction. The ATM notification said there would be a 7 day hold on the check. Keep in mind this is a local check. I then cancelled transaction. And received my check back. I then went to PNC. Which I also have a checking account. I deposited the same check. And was able to receive the funds the next day. Both accounts had less than one hundred dollars before depositing the check. Makes no sense why BOA would hold a local check for seven days.

In the past two years all of my experiences were negative. After I closed my checking account- due to too many fees- and paid off my credit cards, Bank of America reduced my limit significantly. I still used one card regularly in December for purchases and paid it off again around March. In June, Bank of America closed my credit card accounts with them. My credit rating took two dings thanks to them. The first was a significant credit decrease and the second was closing multiple accounts with one of them being my oldest open account. I do not recommend them to anyone. Their lack of customer service and in-person tellers is so ridiculous. Just know that you’re only a benefit to them when paying fees. They don’t want to spend time or money on you, but they want you paying them fees every month. There are so many better choices out there.

I have been a personal customer for 29 years and a business customer for 10 years. I called to see if they could help me with my interest rate. The customer service rep close my personal account. And they could not reopen it. Now they want me to apply for a new credit card. I will not be giving them my business anymore!

I lost my mom in May. It took over a month for life insurance to settle. Once the check came I made the deposit so I could begin paying her final expenses & payout her accounts. I was informed the funds would be available Monday as I made the deposit on Friday. Now, they are holding these funds indefinitely with no explanation. I have made attempts to reach corporate or someone who has control of this bank & apparently the only thing controlling the bank & the millions of dollars worth of funds stored there is the computers. The computers hold your money hostage while the personal bankers lie to you and only try to get you with an investor. Somehow, I thought having money in my bank would make them treat me like a person instead of just some numbers on a computer screen. I guess I was wrong. 18 years we have been banking here. Looks like it's time for a change.

I wish I could give it a Zero star. They not only have the worst customer service of all banks both in person and over the phone (if they ever answer your call) but they always (no exception) put your checks on hold for TEN DAYS. They get the money from the check the same day you deposit it but that money YOUR money is not available in your account until 10 days after. Worst bank ever.

Bank of America processed an auto-payment from my account when there were no funds available. I had already paid the vendor using a different bank. This caused a negative balance and the bank issued a provisional credit without my consent. I returned the funds promptly, but later BOA re-issued the money and began demanding proof of payment. I sent the receipts twice, but they continue to send letters threatening to reverse the credit, even after I closed my account. I never authorized the original payment or the provisional credit. This is harassment and mishandling of my account. I request that BOA stop contacting me, close this matter, and confirm that I owe nothing.

I just got off the phone from Bank of America. But just a few weeks ago I had to change my phone number. I am automatically criminal. I wanted to know my info on my card. And they flatly refused me, SUE!!!!

Andrew from fraud customer service was wonderful. Can’t thank him enough. It wasn’t a fraud and he figured everything out for us so we could get our contractors Paid. He was very thorough and knowledgeable.

After a back and forth between Customer Service, Fraud, and Accounts, I was redirected back to Customer Service. Fortunately, I was connected to a Cheryl (who said she was familiar with the Pacific Northwest). She was very persistent, polite, and helpful in trying to help. All, I can say is that she is a keeper, based on my experience.

I use a mobile app to save time like we all do. In this case I deposited a check on the app. Well it did not posted. So I called. They told me it would not post for 4 days! That says it....the app sucks just like the bank. I've noticed over the years that the service has gotten worse. I will be changing banks after this. DON'T USE BANK OF AMERICA.

My review of Bank of America is not a good one. We've been with their credit department for at least 20+ years and never had any problems. We always paid our cards off except for this year. We were trying to rent a car from Fox Rental in Ontario, CA back at the end of May. We spoke to a man named Lucky with Fox Rental Car. We told him that we needed to be at the airport at 4 am on May 31, he told us that we could take the shuttle at 6 am because their place didn't open until 6. Our flight was at 6:10 there was no way we could do that. He told us to take an Uber. We then canceled the car. A week later when I saw the charge had not been taken off I called Fox Rental again and was informed that the car rental had not been canceled. So I canceled it yet again and had to pay $50 to cancel it. The man Lucky put me through to the financial department where I was informed that the money was non refundable and we had to take a credit.

I won’t activate your card! I spoke with others I know who won’t do business with your bank! I now understand why! Your bank doesn’t listen, or have internal communication! That’s a problem! I’m not gonna do business with any financial institution that conducts them in this manner! I don’t have to! And I will tell my friends to avoid doing business with your bank unless they are looking for a bank that doesn’t listen to its customers, or communicate internally!! Heaven forbid my card ever got hacked! Or I needed to dispute a charge! I have zero faith your bank has my back!

6/18/25: I had to check CD interest and APY rates today and make a decision. Aaron ** and the new wonderful Manager Bhar ** knew customer service, and I was happy to see improvement made at our BOA branch in Los Gatos, which we have been going to for the past 36+ years, and over 40+ years with them from SFO. Ruth A.

Never in my life experienced what I go through with Bank of America. You wanna see what bank you wanna deal with look at the reviews and the star ratings. This is not the one. Very very horrible experience. I won’t even give it one star but I have to.

I deposited a check at the ATM on Saturday…. It wasn’t until I completed the deposit was I told that it wouldn’t be available until the FOLLOWING MONDAY!!! I called twice to find out why and I was told because it’s a “large” amount. They act as if I was trying to deposit a million dollars!!!!! I have called customer service twice which is a waste of time. I could have went to the currency exchange and got the funds the same day for a small fee. I have learned my lesson and I will NEVER deposit another check into this account. This is absolutely RIDICULOUS and I have no money and they won’t even make like $300 of it available. If they can tell me the EXACT day it’s going to be available… clearly they can let some of it be made available in my balance. NEVER AGAIN… This bank is THE WORST I have experienced.

Husband's acct hacked, now BoA can not confirm it’s him. Been going around with them since Saturday (now Late Tuesday). Customer service is horrible, always get transferred, put on hold and disconnected! Unable to use 2 step verification because cell service horrendous this side of Enfield! Has been with them over 45 years, this possibly the last!!! Asked to get bumped up a level but usually doesn’t happen! Even went into the local office and they ran around in circles also. Will try to close all accounts tomorrow.

I see this bank is closing more officers in my area. I went to the bank today to speak with someone. There is a 45 min wait. Since you closing more stores I was be closing my account. I will find a better bank. Your minimum balance on the checking is a thing of the past. You got some catching up.

I filed in my entire lifetime only two or three claims and I’ve been a 26 year Customer. I recently was disabled and I had a caregiver who I was going to put on as a licensed one steal from me. He used my debit card to purchase money and stuff at Home Depot without pin numbers and then return them for cash using my ID. As I reported the claim they came back and reimbursed me the money and then they took it back stating that Home Depot said there was no cameras at the checkout or at the refund center, which is ridiculous because the police station is next-door and I know otherwise.

Bad customer service and very high fees. Trust me this is the worst bank and their fees are outrageous. Any small bank are way better than them. They charge you for their mistake and don’t work with you at all.

I work for a company that sends me to the bank occasionally and I have to put my driver's license up for their money I put in the system. Not my money. My company's. I have NOTHING to do with their funds. Why do I have to give my license if I am putting the money in. This is an infringement on my personal information and this needs to stop. If I was withdrawing money I understand. But I am depositing. They won't take the money without my license. Not happy...I would never use this bank and as all banks are about to fail. (Thank God.) This is just another example of how the banks are starting to get too involved with my personal information when it shouldn't be. Again if I am depositing why should I put the info up. Esp when it's in a sealed envelope. It's opened in front of the camera. The info is there from my manager. Just deposit the damn money...Seriously how much longer until QFS is here....

Without a doubt, the worst customer service in the business. I can't get through on the 1800 number and the online assistant is worthless. When calling in the wait time is at least an hour. I do not have the time!

Bank of America was a great bank, when they moved to North Carolina, it started to go downhill fast. I have had an account for over 50 years with them and the customer service is not what it was. Sad.

I've never seen such incompetence. I applied for a home equity line of credit or HELOC. The woman in charge of our application mixed up our information with someone else's. And our information was given to a total stranger. We've been going back and forth for FIVE MONTHS trying to untangle the mess made by this bank. And we're still no closer to our HELOC goal either. The customer service is no help. We've cancelled our HELOC application and closed our two accounts with BOA. I'll never do business with them again, and I suggest you do the same. STAY AWAY. FAR AWAY.

Bank of America located at 551 S plano in Richardson TX is the worst, I have never in my life had an awful experience visiting this branch, I went there this morning with my parents since I was helping them to resolve an issue, most of those tellers look frustrated and not trained to deal with customers, look if you hate that job then why do it. You are getting paid to do a job ok. A couple of tellers were simply disrespectful and we decided to go to another branch and were helped immediately. The Bank of America on 551 S plano rd is just a nuthouse, be careful. Bank of America has gone down the drained, I would never bank with them.

Bank of America's ONLINE banking is far superior to any other bank's out there. If you want a clear, concise, one-click banking experience, BofA can't be beat. If I could give it 10 stars, I would! I just opened a secondary/backup account at a rival bank (hey, they're giving me free money to do it, so why not?), and their online platform is DISMAL compared to Bank of America's excellent, user-friendly, everything-in-one-click platform. Oh, sure...this rival bank's platform is "pretty", lots of colorful, useless pop graphics, but zero useful information.

I’ve been a customer of BOA for more than 15 years. We recently sold our home and when we went into a branch to deposit the checks they put an unconditional 7 day hold and then we tried to deposit a small check for $1000 and they put a hold for 3 days on that. My guess is they are making interest off of a long time customer. We have bills to pay to cover our new build and can not cover them for a week. Very poor service for a long time customer.

Extremely long hold times over an hour and a half to try to get to a representative for your checking or your savings. Also filing a dispute they do not work to resolve the dispute. They just accept the merchant's signed receipt that you purchased. Unacceptable!

We have been coming to (B of A) .. for over 20 years, Alma and her team are always friendly, professional, and well trained. My mom and I will continue to do all are banking at Bank of America. Keep up the great work :) ... Diane and Ruben :)

Choose another bank, one who cares enough to assist you when you call in. BofA could care less. I have been on hold for over 40 minutes. They keep saying they are trying to do their best. Yeah, right. Imagine how they manage your money if this is their best. This is the WORST customer service I have ever encountered. They don't provide you an ETA much less updating the ETA. They don't offer to take your number so they can call you back. If I have to go into a bank for this I will be closing my account. HORRIBLE!!!!

This review is for an existing FSA claim I submitted through Bank of America (myhealth.bankofamerica.com). I am still trying to get reimbursement for a MyHealth @ Bank of America FSA (flexible spending account for my employer) claim for my son's dentist and I was denied because they only read the EOB and not the receipt. There are 2 items my son's provider did not run through insurance because it will not be covered. Bank of America only viewed the EOB which indicated Patient Owes $37 which the insurance put through a total of $303, total of $340. However, I paid $424 which is clearly detailed on the receipt out of pocket.

I’m extremely disappointed with Bank of America. Due to a mistake, I accidentally paid my full credit card balance twice, and despite contacting them multiple times, it’s been over three months and I still haven’t received my refund. Every time I call, I get vague responses or promises that go nowhere. This has been incredibly frustrating and unprofessional for a bank of this size. It’s my money, and the delay is unacceptable. I expected better customer service and accountability.

STOP... Do NOT BANK here.. They DO NOT back up their FDIC policy.. I too have been here for years... I had suspicious Gmails... Phone stopped working.. Etc.. Physically walked in a bank where online fraud told me they couldn't talk to me.. I HAD to walk in a bank.. The Senior Banker Elmedin at Phx Bell rd. B GG assured me everything was locked down..get my phone taken care of.. Come back in The morning.. OVERNITE 30 grand left my Account!!

Bank of America froze my account because they decided my husband has dual citizenship. They did not call the primary number on the account and used different numbers so it was considered spam on my husband's phone. My husband has never been out of the USA and we have had that account for over 35 years. Once unfrozen they paid nothing. I was in the hospital so I didn't know. Now I'm getting notices on every auto pay and I'm having to pay late fees. This is not right. Once the dust settles I'm changing to a new bank. I cannot have this happen again. 20 years in the military means nothing to them.

After 30+ yrs with BOA they charged me a $25 account maintenance fee because my balance fell below 20k. After being on hold for a representative for 30 mins I hung up. Last straw, for a bank that does not offer competitive APY's anyway and wants to eat away at "my money". In the process to switching everything to U.S. Bank where their attitude is much different and seem to be pleased to do business with us.

The Bank of America in Newport News, Virginia. The branch is located at the Deer Park. They went above and beyond allow me to make a deposit after 5 o’clock. They held the door for me for five more minutes because I was stuck in traffic. I want to give a shout out to the bank manager, Tiffany, and all the bankers that are working there. Thank you so much

I'm not sure what is going on with Bank of America, but at multiple banks/locations that are hours away, no one ever answers the phone. I want to ask for availability of safe deposit boxes and not one bank picks up. I called banks in Boca Raton, FL area as well as Tampa, FL area and no live representative. Customer Service representative for overall BOA banks, pick up the phone but they do not know if a safe deposit box is available at the location(s). How would a client find out? If.you go to the branch offices now, you sit for hours before anyone helps you. This bank is going down hill. It charges so much for the services why do they not consider hiring more or provide access to the information online.

My phone broke, I tried to log onto my Bank of America with my work phone. 2 step factor verification requires you to call a number. I was on held for almost an hour just to get a code. Something that could e been resolved with a simple email.

We would like to express our deepest gratitude to **, Senior Banker Officer at the Bank of America branch in Pensacola, located at 5041 Bayou Blvd, FLB-228-01-01, Pensacola, FL 32503. Today, she single-handedly saved our company, NF ELIT LLC, from a potential disaster. Her professionalism and quick thinking were nothing short of remarkable. On behalf of our entire team, we extend our heartfelt thanks and the highest praise for her outstanding efforts. We wish her continued success and many more achievements in her career. Thank you, Corine, for being our hero!

They switched me over to paperless statements and then never sent me an ebill. I didn't discover this until I had two late charges. Because I was late, they reduced my charging amount from $5000 to $500. I paid off my account and asked for my spending limit to be raised back to $5000 but they refused. This hurt my credit score, reducing it by over 70 points. I will never do business with them again.

I have been with BofA A since 1997. Nowadays they have gone woke it seems. I just ordered checks, arrived with big mistakes. After getting that corrected, I noticed only one deposit slip per book of checks! They now demand payment for deposit slips! Almost $20! For little slips of paper! What they used to include with the checks? How cheap is that! $20 for some little slips of paper! Unbelievable corruption!

You can't set up autopay for your credit card from an external bank! Even if you are good at task management, you will miss a payment at least once. Shame on BoFa for dinosaur age UI and functionality. Think five times before opening an account here.

This is the worst thing I've dealt with and 50 years of living. Had a credit card with them for 20 years, always paid on time and had my same phone number for 20 years. I never stepped foot in a branch and I live for hours from a branch. They sent me a fraud alert and I called in with access to my online account in the fraud alert letter and suddenly, my phone that I've had for 20 years through Verizon was a problem on there and they told me I had to drive 4 hours to a bank. I then put two more mobile numbers on the online account I still have access to for them to verify it, and they told me I can drive 4 hours and go to the bank. I would never deal with these people ever again.

Good afternoon, I want to report and also considering filing a complaint against Bank of America concerning the service my mother and I received today from your Bank of America located in Dunkirk, Maryland. We went into the bank as we've done twice before, once at that location and at the location in Prince Frederick, Maryland, to get money off a cashier's check and then have the money give them to us in cash and then give us back another cashier's check for the balance. The young man who waited on us, was not sure as to how to complete the. He asked my mom for another form of ID which my mom and I already given her driver's license. He asked if he could send a text to the cell phone and then noticed that there was no cell phone number on the account.

Mobile and online banking is not working at all. Called customer service and didn't resolve issue. I'm just trying to pay my credit card bill? I couldn't set up the bill pay feature using the app and was advised to use the website and it still says it's not available.

Bank of America, their people and policies are the worst experience I've had ever in Banking. They closed my account without giving me any reason. I've never had a bad check or anything of the sort. Maybe they were unhappy with the fact that I don't deposit my business checks with them because their checking policy and procedures suck.

I had an account with BOA on Kiawah Island; as a physician I work 70 hours per week and so cannot go to the branch because they are not open on weekends. I happened to have this Friday, May 23 off due to the holiday. I wen to the branch to close the account, and all the money in my account had vanished. It turns out they sent it to the state due to inactivity of the account. They NEVER contacted me, just closed the account and sent it off. I went on the state website for unclaimed property, and of course, it is not listed there.

AutoPay on credit card failed. They report as delinquent, lowering credit scores. We request they review the autopay on our accounts. They will not. Clear issues on both accounts. Phone agents say neither account is on AutoPay. They post payments. Then the bank processes a second payment (autopay??) on 1 account and 2! additional payments on the other account. But they tell me there is no problem with their autopay system and we are stuck with the credit rating loss. If we close the accounts, it will further negatively impact our ratings.

Horrible service. The AI prompt system is the most ridiculous to date. Used to be able to ask for an operator, now the AI needs more information to transfer and doesn’t understand what I ask for over and over. Useless and long long waits. Been a customer for almost 20 years and still get treated like a number and not a person. You lost sight of customer service and waiting 20 mins to report a fraud is unreal. Will gladly close the door on this institution and go with a more family and user friendly company.

I’ve been a valued Bank of America customer for over seven years and my whole experience with Bank of America has been a disaster. I hate this bank. I would never recommend this bank to anyone in my life. It’s always a problem. This is my third debit card this month because the same merchant is trying to take out of my account, I’ve called them several times and they’ve done nothing so the only thing that I can do is change my bank so thank you Bank of America for this horrible experience for the last seven years. ✌🏾✌🏾

I tried to pay a loan off and they could not figure out how to process the check from Navy Federal. I spent many hours trying to fix it and eventually had to give up and pay the car off completely with my own funds. They said Navy Federal rejected it but Navy federal never even received it. So I ended up paying $200 in interest that I should not have.

I will never bank with Bank of America. I went into the bank because all car teller lines are permanently closed to cash a check written on Bank of America to find out an $8 fee is charged! How does a bank justify a fee of $8 to cash a check one of their customers wrote???? This is absolutely ridiculous. Just another way big companies get one over the consumer.

Horrible bank. Opened an account three weeks ago. Abruptly they stopped online access. They don't know why because a third party takes care of it and the only way to figure it out is to go back to a branch, wait online for a long time to hopefully resolve the issue. Also they had some features on their online which seemed to not be working after hours of frustration and calling them about it they responded even though it shows up online they don't allow that service anymore but they said they don't know why the option (of linking two accounts back and forth) was disabled. But they also don't know why it was never taken off the website as many people had the same issue. They also claimed they had real time payments, false as well.

Shayla at the South Cobb Location in Smyrna Ga is a top professional in her attitude, knowledge and it is a true pleasure to deal with her. Please recognize her as a top employee. When you work in customer service you have to have the ability to deal with several types of people. I am sure that she does it 100%.

Absolutely useless customer service department. Listening to my entire story patiently only to be told THREE TIMES that I would need to be transferred seems a bit excessive. And to add insult to injury, turns out that they cannot or will not address my issues. Maddening!!!!

At this point Bank of America feels like a scam operation. I've sent my girl money via Zelle countless times. Now they're saying I've never sent her money before and the money that I just sent they're not releasing to her, and they also say they can't return it to me. Sounds like a freaking rip off.

Why one star? After 15 years of on-time payments, I received notice/mail that my credit limit was cut in half. After calling BoA, I was notified because Credit Karma sent them a notification to cut my credit limit. I am always working on my credit score, and reducing my limit affected my score—it dropped over 30 points!! And there was NO WAY to increase my credit limit or apply for another card with BoA. Why does BoA take instruction from Credit Karma? This is ridiculous, after 15 years of on-time payments. Once I pay off my card, I will not go back.

Holding a phone for exactly 47 minute to transfer to the wire transaction department. Please hire more people to work. Every time they connect, I need to explain again and again from the beginning. I hate to call Bank of America customer service. It is very hard to connect to the right person.

This is a good bank, but the phone calls and customer service is abysmal. Every time you go on the phone it takes them at least 45 minutes to come to the phone. You would think that with Bank of America being such a big institution, they would offer a call back. Especially since most of the other places have a callback. Sometimes, when you have things to do you don't have time to sit on the phone for 45 minutes to an hour listening to the music and the voice over and over again. Also, many of their ATMS are not in working order. Once, one of the ATMs swallowed my card and I had to wait 5 business days to get a new one. These two things have me strongly considering switching to another bank. Especially since the interest rates are also abysmal. It is a shame because BOFA's scam protection is among the top in the business.

B of A is the worst company I've had a credit card with. I do A LOT of online shopping and had to put in 4 separate claims, unfortunately. But the experience that I have had, has been the worst experience that I have never experienced with any other financial institution. This enterprise is NOT in favor of helping/ protecting their customers with resolving claims. 1st, to be such a big company, they are not up to the 21st century. They do not have an email address to submit proof. You have to submit it to a faulty portal that later leaves the customer submitting their proof by fax or mail. So, dinosay... Right? And with that being said, they will deny your claim if enough/specific proof was not provided rather than reach out and request more info. Also, their hold time for assistance is crazy.

I've been a customer for 9 yrs. Never had any problems. For the past 2 1/2 years I have worked for the same company depositing my check into my payroll check into my checking account. Now my last 2 checks have been held for over a week. I have more than ten times the check amount in the bank! They say it's normal to hold your check! No one in my job has had their checks held! BOA are thieves and they're holding checks to make more interest. Someone needs to investigate the sudden "Check holding". I'm going with CHASE.

Hello Bank of America, I've been with this bank since the '90s. My account has changed a couple of times so it might not look like it to your research. I've had nothing but good experiences with Bank of America. Every time I was ever in a pinch with anything from online scams to stolen cards fraud and just general service. I was in a house fire a little over a year ago and everything was burned up. I went into Bank of America in Tulsa on 50 first Street and Sheridan and they took great care of me excellent care.

I’ve been with them since 2004, but they disappointed me this month to the point that I will be switching banks. I will spare the long story but I am beyond disappointed in the lack of service, understanding, and regard to loyalty.

Never, ever use BofA. They should be embarrassed to call themselves that, more like the bank that harasses and steals money from your account without approval. The app is abysmal; they will not let you manage your account on your own, most of the time you have to call to get a simple problem resolved. Oh don’t worry though 'cause the only thing that you’re able to change is the “nickname” of your bank account; not allowed to delete any information so once they have it, good luck trying to get it back from them. Basically, they hold your information and money hostage until they get all their money; the level of harassment was insane!!!

I deposited a check given to me by my employer and is not a lot, only $676.07 cent but they put a hold on the check for 7 days, this bank is the worst I ever had, I'm going back to chase. I can't stand Bank of America.

I don't get how they are still in business at 1.4 stars review average by consumers. It shows that this company cares less about consumers and no one is willing to do anything about it. I had a deferred interest offer, they have been charging interest all along. I cannot look at my statements to see what happened and when, ask they show is activity. Poor design of website, or possibly deliberate. I hope you go out of business sooner than later.

Out of all the banks I’ve worked with—Chase, Citibank, local credit unions—Bank of America is the only one that routinely holds my checks for over a week. Just yesterday, I deposited a check into my Chase account and had access to the funds almost immediately. But a nearly identical check deposited into Bank of America is being held for more than 7 days. There is no justifiable reason for this kind of delay, especially when other banks can clear the same funds by the next business day. It’s frustrating, it’s unnecessary, and frankly, it’s unacceptable. Bank of America makes its own rules, holds your money hostage, and doesn’t care how it affects you. They provide no clear explanation—just automated responses and inflexible policies. I strongly advise anyone considering this bank to stay far away. Do not do business with Bank of America if you value timely access to your funds and fair treatment as a customer.

Worst crooks around. BoA takes that spot. I opened an account with them to get direct deposits. They have 2 ROUTING numbers on 1 checking account. Of course, I gave the WRONG one. When my direct deposit was going in on April 1 , BoA rejected it. (wrong routing number) Now as a direct result I had to take a drive 35 min. Just to wait 2 hours till my name was called so I could personally show the RIGHT numbers since I gave them the wrong numbers already. ALL because of BOA. I should've known better.. Years ago they stole 1k from my father. Then he had some money market managed by yes BOA well, he died and I took death certs to them and THEY still will not release the money. They've had his money market funds since 1996.. Yeah, BOA SUCKS! Never again.

Updated on 05/03/2025: I contacted BOA, after after a hour wait they said 10 business days to refund back to my checking account. This made my checks to my utilities and my mortgage bounce. I went to the branch and was there over 3 hours. They couldn’t help me either. I absolutely hate them and this month will definitely be moving my checking account.

If you were a small business, this is not the place to be. No deposits on weekends, which are understandable. They hold large Zelle payments for 24 hours. There’s no to help. Everyone just tells you what they think they know. All the blame is put on the computer.👎🏻Even though both accounts are under BOA. I’ve also Zelle from these account over 10 times.

If I could give negative stars, I would. I'm simply trying to add a Zelle recipient and miskeyed my pin#. A message popped up to call (800) 933-6262. I did and have been transferred 4 times and someone needs to listen to these calls! After an hour and being transferred 4 times I'm thinking they simply are playing games. Scary for your financial institution. I just had another issue this month took 4 times in person to get funds released on my son's account. He turned 18, wanted his funds awarded to him in personal injury. Judge released funds and issued court order to release to him. They refused. No good reason. It took 4 times in person for him to get his money. BofA sure likes to get your money but when you want it you just may have to fight them for it!

My branch (Newton Highlands) is good and they know me by name (until they get transferred) but the bank overall is horrible. They denied a HELOC after encouraging me to replace my old one, where I never missed a payment, thus wasting my time and dinging my credit score. Yesterday, i got a cashier's check from Chase and walked it over to B of A to deposit. I then received an email from "customer service" saying that they wouldn't credit my account for one week because there was evidence the check might be returned.

Absolute garbage. The run around just to verify my card? Many phone calls and online chat bots and then I have to schedule an in person meeting with a branch? Are you kidding? I regret this immensely.

Staff doesn’t act like they care to even be there. Only one person actually working while the others stand around and look at you. Closed the drive thru and don’t even have the decency to block it off or put a note on the window. They just stare at you. Looking for a new bank that still knows what customer service is.

Terrible customer service by the manager that was asked to waive $12.84 - maintenance fee. My mother's account has been sitting with a very low balance, because everything has been in limbo since she died. Yet, it was NOT collecting any maintenance fees - until recently this year. I doubt that BA is going to go broke over night by declining my request. They were also customers of Merrill Lynch, and you know they collected plenty of maintenance fees, brokers fees & commissions, etc. BA, I doubt that $12.84 is going to affect your payroll in a negative manner.

Bank of America absolutely discrimination against ** people. They absolutely have an issue with their banking policies. I would never do business with them ever again. They don't value ** business because they think we are all broke.

While I certainly understand and appreciate why BofA has processes and procedures to protect customers and the bank, there are times when alternative solutions should be available when the circumstances are extraordinary. Here’s mine:

BOFA (Bank of America) should be called WOBOFA (Worst Bank of America)! BOFA). Allowed someone to steal my identify and charge 5K from LL Bean to my account. Their firewalls are weak. Their alert systems did not alert me to a possible 5K charge on my account. They have not updated their systems in over 10 years. I believe someone who works inside their company stole my identity and made that charge. I have been a client of BOFA/WOBOFA for 24 years and have paid them on time for 24 years. Regarding this situation, their level of support has been horrific. Their staff, at the branch office and online, lies, obfuscates, makes accuses, treats the client as the enemy and does everything wrong to NOT provide high-quality service to everyday customers. I only keep this account open to maintain my high fico score. I give them 1 star of out ten. The 1 is generous. #WOBOFA

Terrible customer service! Hold times are ridiculous, only for them to tell you what you already know. There is no consistency in communication between branches and call centers, everything is "what the systems states". Well what about what common sense states? On 3 occasions I was told one thing and there was a different outcome each time. I deposited a cashier's check and was told my funds would be available in 2 days. I wasn't fond of that being I'm depositing a cashier's check, why does funds need to be verified!

I went to make a deposit last week at the ATM and the whole bank shut down in the middle of my deposit and now the deposit is not showing on my account but BOA sees there was a error but have not credited my account yet and it's been 7 days and I have bills to pay and they said I have to wait more than 10 days while it's in review, this is not fair, I been with them for 36 years and I shouldn't have to wait for my money when it was error on their end, not mines.

Cannot talk to a human from phone call nor app as directed menus leave no option. Live more than 2 hours from a brick address. This isn't customer service, not by a long shot. Long time ago I heavily used my card and had an account. I closed the bank account and only use credit card for a specific reason. When this bank was established, it was to service the customer. Who does it service today???

I have been with Bank of America for over 35 years (I know, shame on me for being loyal) and they have consistently violated every agreement made through the years and numerous laws along the way. This is a criminal enterprise that preys upon people's inattentiveness. No one can monitor one's account 24/7 and this bank consistently exploits that to the fullest. They have deception and fraud down to a science. Again, this is based upon 35 years of firsthand observation.

This is by far the worst bank I have ever encountered! My experience was so disappointing that I have absolutely no intention of returning. There are numerous other financial institutions out there offering far superior services and better deals. I strongly advise exploring other options instead.

Front desk is good nice but everything and everyone is basis. You will NEVER see anyone go above and beyond. I did have a decent experience with Ramona. Calls are not followed up on to help you make the most of your money. Management (Andre) is just there in a suit to receive a check. So happy to be moving and closing my account where I am valued. Been banking for years but time to change.

I will not recommend Bank of America. They are a horrible bank with multiple banking issues. My last transaction last night. I deposited a check from Progressive Insurance and it was supposed to be available on 4/19/2025. Today I get a email that the check will be available on 4/24/2025. The check is good and I have kids to bring to school and I need to work but without the money I can't replace my totaled vehicle until the money clears. It's always something with Bank of America. I will remove all of money and close all three of my accounts. I will go to a better banking institution. CUSTOMERS BE AWARE AND BANK AT YOUR OWN RISK. STAY BLESSED AND WISE!

We visited your branch in Crystal Lake Il and had the pleasure of talking to your representative Karen **. She was very friendly and took the time to answer the questions we had. She told us how to go about setting up auto pay and asked if we were interested in any other service the bank offers. I would recommend her to friends and family.

I am going through a really tough time. I’ve banked at BOA for over 40 years. The Monthy fee for accounts is $25.00. I could save the $25.00 going to FNB. FNB is functionally troubled and their staff is abominable. Going to BOA, I had to close my accounts and frankly I was crying. The banker treated me with a kind heart. She helped me through the process of closing all my accounts. Fortunately I left one account open. I will stay at BOA. They treat you with dignity regardless of having $1.00 or $ 1.1. Thank you.

They put a hold on my check for almost a week, I was in need of my funds and called spoked to many representatives, no one was able to resolve my problem. There are other banks that are more user friendly. Wouldn’t recommend Bank of America.

They are the worse bank. I will be pulling my accounts. When you have a Account POD. They do not give the beneficiary their money. They make them wait for over a month. When they have all the paperwork.

After over 20 years with Bank of America I'm looking to see what banks appreciate their clients. Your business account set up is completely user indifferent as well as your customer service. Anytime you try and talk to human beings it's like asking way too much, we are going to force you to suffer through endless ghost chats or computer programs that cause nothing but stress and hassle and then when you finally get a human being you can barely understand what they are saying and they just tell you that that is the way it is and there is nothing they can do because that's just the way BOA is.... I'm so sick of these billion dollar companies treating their hard working clients like garbage that doesn't matter.

They are the worst bank ever. I don't have enough space to tell you why they suck like they do. With banking, credit cards or finance they have terrible customer service. Stay away and use another bank.

I went to a Bank of America located at Evans and 281 to the ATM which was a BOA ATM there at the bank and tried to pulse out 1,500. The door that the cash comes out wouldn’t open. It tried 2 times. No cash ever came out. I stayed at the ATM and called the fraud dept. They told me they have record that I’m there and the ATM malfunctioned. They told me on a recorded line my money would be there on Monday. When it wasn’t I went to the Bank Manager at that location and she said it would be in there on Tuesday. Tuesday no Money put back into my account.

They garnished my whole 2 weeks' check. Customer service were of no help at all, they transferred me to another department they hanged up on me. I think this bank can do better than that. I hope they respond to me or resolve this matter ASAP.

Worst customer service I have ever had in my life. My bank got hacked and they never followed up to give me more information. They sent me a new bank card and I told them to update my address and they sent it to my old one. I then called again and triple checked and asked them to send it out again and it was returned. It never showed. I am 100 percent sure it’s because whomever they have working the phones doesn’t know how to change an address. Here I am 2 months later with no bank card. The phone line is almost impossible to get past the automatic robot. She keeps routing you back and will prompt back to the beginning without you even saying anything. Also bank on being on hold for up to an hour to an hour and half. I swear these companies do this on purpose to make it impossible to do anything. Worst ever.

Bank of America is the worst bank that you could possibly bank with. I was their customer for 40 years and they could care less about you as a person. They hold your deposits sometimes up to a week before you can even use your own money. Bank of America has become so crooked that I would not doubt if they were running a Ponzi scheme. Don't just walk away from this financial institution of a train wreck, run!

Someone in another state was able to withdraw almost $2,000 and Bank of America denied my claim to get my money back. I trust the bank with my money to keep it safe and they did not and are not taking any responsibility. Highly disappointed and will definitely recommend not banking with Bank of America.

Hi, I visited the N Clark Street 7600, and I must say that the experience was pretty amazing. I would like to give a special shoutout to Mrs Melissa ** who has been extremely helpful and humble throughout my process. As soon as I get to the bank my eyes just start to hunt her, that's how amazing of a person she is. It's people like her, who make people lives easier. I am looking forward to meeting you every time I come to the bank. Thank you.

I went into BOA branch on Pleasant Hills Rd in Duluth, Ga to open a checking and banking account. From the first representative of the bank I was met with smiles and help. I only waited 15 minutes for assistance. The young lady who helped me was super knowledgeable about the bank services available, she was tech savvy in helping me with moving about on the BOA website. She was kind, friendly, competent, knowledgeable of bank rules and procedures, a great listener and very professional. She cared and showed. She will make a wonderful Manager for customer services. She is a tremendous asset to BOA. Her name was Johana ** such an awesome bank employee she represents the bank super well. She cares about her profession, protecting her employer’s reputation and absolutely care about her customers. May her career only rise up more and more. I am happy to be with BOA and it all started with Johana.

I have been with BOA for many years and was satisfied until recently. They have no concept of what their customers need. Office hours are only until 4 and no weekend hours. Typically I don't need to go to the office but this time I did and they were not able to help me. I wanted to transfer an IRA to another financial institution. I contacted BOA by phone at two weeks before the IRA was due to roll over (beginning of Feb). I was told that they could close the account over the phone but since it was not due and I didn't want a penalty for early withdraw, I said I would call back on the due date.

Bank of America is the worst bank!! Made a deposit over a week ago with funds to buy a house. I was told the funds would be available March 13th. Went to the bank on March 13th to wire the money for the house closing. Was told funds would be available March 14th. Went to the bank on the 14th and now they says funds won’t be available until March 17th. The house closing in March 14th. I will be taking legal action against the bank!!

Bank of America sent me an email to update my business information to prevent my accounts from being closed. There was a link in the email, so I updated my business information using their link. Six days later Bank of America froze my business account, preventing an automatic tax payment and knocking out every automatic payment my business makes every month. Had to call the bank, wait forever for customer service, answer a slew of additional questions they did not ask on the link they provided. There was no warning you must do anything beyond the link they sent. They have my husband's and my updated phones and emails, never contacted us. If this had been a payroll week, what would have I said to my employees? Business owner for 30+ years, Bank of America is horrible for business. I am changing banks.

I went to the Silas Creek Branch in Winston-Salem, Nc on Monday March 10th 2025 to convert foreign currency to US Dollars. Manager Nikolas and employee Jeannie helped people that arrived after me and claimed their system was down and I couldn’t convert or deposit my currency. I asked they called their support system to see when it was going to be fixed and they refused. I feel they don’t know how to convert or use the system and refuse to provide customer service. Jeannie and Nikolas should be fired .. Customers shouldn’t have to deal with their inexperience and ineptitude.

On 2/3/2025 I visited an ATM and deposited $1980, the machine give back a bill folded so I unfolded and put it back in the ATM machine, since I have been for 37 years with Bank of America and trusted very much, I don’t even look when I need to continue and finish, but when I look it was to late because I pressed the information of $1580. When I see that I didn’t know what to do and press all kinds of buttons I needed to called the police, but I forgot the phone at home. I asked for a cell phone to people behind me but they didn’t have time.

We are in the process of closing our account with Bank of America. It has been a horrible experience with this bank as a small business. Every check from your customers gets a minimum of a seven day hold. Their rates for credit card transactions are among the highest in the country. Mobile deposits are limited and they literally charge you for depositing money into your account mobily after a very minimal amount every month. Their customer service folks actually just straight lie to you and offer no help. When you go into one of their branches their branch managers will straight tell you that if they do anything to actually help you they take a chance on getting fired. A very toxic bank to do business with and obviously to work for. Chase bank has offered much better rates and check deposits are deposited to your account the next day. Plus they don't charge you money for putting deposits into your account.

I opened the checking and savings accounts in BoA 3 years ago and a credit card visa account. In three years more than EIGHT times they cancelled my cards and send me the new cards and the last two card never arrived after 4 times trials!!! Yesterday I went to one of the branches to close my accounts. The clerk said that the branch manager will come to talk to you but he didn't show up after 20 minutes!!! Bank of America DO NOT CARE ABOUT CLIENTS AT ALL. Do not waste your time, energy and money in this bank.

I am a Bank of America customer and visited the branch at 230 Fox Hunt Dr, Bear, DE 19701 today to address some financial inquiries. MS ** assisted me and provided clear answers to all my financial and account-related questions. She resolved my concerns promptly, demonstrating remarkable knowledge and professionalism. MS ** is undoubtedly a standout employee at Bank of America. Excellent customer service and quick resolution. Demonstrated in-depth knowledge and expertise. Highly professional and dedicated to her role. A valuable asset to Bank of America

On March 1, I opened a savings account. I deposited $500 cash to my checking then transferred over to savings. Thought twice about it and was going to send to another account so I transferred it back to checking and then again to savings changing my mind. The next day, I was unable to access my account online. I called the bank and was interrogated by a Shannon who ultimately that my account was restricted for 24 hours pending an investigation. On Monday, March 3, I was able to regain access to the online account and saw that I had $3510. $3000 was sent via Zelle by my employer as this occurs every 1st and the 15th of the month and the $500 deposit, plus $10 that was already in the account. I spent hours on hold for Bank of America only to be told that my account would be closed and I would just need to wait for them to send me my funding.

I had a terrible experience with customer care. I was on the call for over 4 hours, repeatedly providing the requested details, but the automated system failed to recognize them. This has been one of the worst banking experiences I've had. Can not give any stars.

A complete lack of competency in their ability to uphold and provide any type of basic services to their clients. Bank Of America has truly earned the 1 star rating. Choose any other option in the financial industry to do business with.

I had an account with this establishment and several bills were sent back because my account was 1.00-3.00 short. I had direct deposit and it would have been covered. The company submitted the 3 bills twice, rejected twice and my account was closed. This is absolutely crazy! I could see if it were 25+ over but 1:00-3:00!!!!

I have been a customer for over 30 years. I reported fraud within 30 minutes of funds being transferred to Wells Fargo. 60 days later I received the denial letter. Honestly, I don't even think they tried to recover the funds. In my investigation, I was told a few BOA branch managers that BOA has a direct communication portal with WF and when reported, the WF account can be frozen. I know these are not hard facts, but it feels like they just waited an appropriate amount of time then wrote the denial letter.

Absolutely horrible customer service. No communication between departments, no follow ups, no taking any matters urgently and most importantly no one knows what they are doing. BOFA should be canceled.

Customer service was very rude. I called the fraud department and the supervisor was mean, no type of empathy towards my banking issue. Rushed me through the call. And refused to escalate me to a higher up. Very uncomfortable leaving my banking needs in their hands. Unprofessional.

In the San Francisco Bay Area there are less branches open for Bank of America. The ones that current exist have very minimal staff available for teller transactions. It is ridiculous to wait for over an hour to obtain a cashier's check.

I have been a BOFA client for 27 years and always felt good that the bank is great and the staff are always available to assist and help until a few days ago. My accounts were frozen for suspicious fraudulent activity and when I tried to reach the bank, was kept on hold for 4 hours after which the line was disconnected as it was after hours.

I live in a family where English isn’t known. Our native language is Spanish. So when my parents called Bank of America to figure stuff out with there cards. A person didn’t pick up. No big deal. It was some AI. But when my mom requested a Spanish speaker to that AI they kept making her repeat herself and press all types of numbers into her phone. Then she came to me to ask for help to request a Spanish speaker on the line. Exactly when I was in the middle of speaking the line hanged up. We continued to try again and again but the same thing was happening. Even with an actual person, They could have just said “we don’t have a Spanish speaker at this moment” or you know something nice instead of just hanging up. My mom felt horrible for not understanding.

Friday 2.28.25 at 12:30pm I tried to deposit $3000 @ ATM near the Baltimore, MD area. Machine "canceled transaction" did NOT give deposit back, did NOT give a receipt of cancelation(so picture of receipt) and did NOT credit my account. Immediately called #, was on hold (ignore) for total 45 minutes. Left car in ATM spot, went into bank (since service call line was ignoring). Was told that by two different bank employees that the money could/would NOT be ejected from machine, NOTHING the bank employee could do, except call same # I was already on hold/ignore with. After holding/ignored for 45 MINUTES, Martin in CALIFORNIA told me that it would take TWO business days(Tuesday 3.4.25). I explained this was unacceptable, he placed an escalation on it, I should have resolution by Friday/Saturday---no resolution Friday, Saturday or Sunday and BONUS the claim office is closed on Saturday and Sunday!

Do not use Bank of America. They are unavailable by phone. Therefore you have to go to one of the few branches that are still open. They are rude. They do not know what they are doing. They are very unhelpful and dismissive. I predict they will be sold or become extinct due to their poor culture and lack of customer service and competency.

02/28/2025 (Friday). I called Bank of America's customer service 12:30 pm and waiting on hold more than 40 minutes without any agent answering. This is unacceptable for a major bank. I've been a customer for more than 12 years.

If you want a bank that has a minimum hold time of 40 minutes before you get a customer service rep then Bank America is the dream bank for you. This bank has gone absolutely downhill. Anytime I’ve called from 2024- now you will be on hold forever, I’m currently on the phone with them now and it’s been a hour and 40 minutes. I’m closing my accounts and done with this horrible company

I have been with BOA for 15 years. After today, I'm sure I will stay with them a little longer. I'm ashamed to say this but I was scammed yesterday. By the time I knew I was being scammed, the scammers were already in my account. I had applied to a loan company I used before because I'm in a financial crisis and needed money for rent. This man named "Alex" contacted me stating that I was approved for $1,000. I agreed, with through the process and he stated that they would send a direct deposit to my account. When I looked at my account, it was only $450. "Alex" called me back with a totally different demeanor and fast talking stating that I would need to send that money back to him by Walmart or Walgreen in order to get the $1,000. I knew then I was in trouble. I agreed, hung up, and called the loan company who confirmed that I didn't have an approved loan.

God forbid you should EVER need to call customer service for a card problem... 54 minutes and counting on hold....and all those 'services' in-branch -- like immediate (temporary) card generation...less cash on a check deposit.... The free cashier's check for account holders.... Etc.--all those things that got them my accounts in the first place???? ALL GONE. No trace of them. I would love to tell you how I FEEL about this, but, alas, I have chosen to stick to the factual details.

The branch in Elizabeth, New Jersey has the worst customer service there is. The service associate Paola is on her cellphone while standing in the lobby while us customers watch her. When you enter their financial institute they try to defer you away from needing a personal banker's help. They will tell you they can’t help you before even attempting to help you including the manager Yesenia. They have their customers sit in the lobby for a long time you have to ask them to put you on the iPad in order to be seen.

The worst Bank Ever. I regret ever joining, I am a patient person but right now all I need to withdraw my funds and throw this card somewhere 🤦🏾‍♂️🤦🏾‍♂️. Every purchase I make gets declined and I have to call fraud department which takes about 40 minutes for someone to answer the call. I’m tired of being embarrassed at every counter, I can’t live a life where I have to pray that my transaction goes through meanwhile I have money in the account. Goodbye

Terrible experience! My card is lost trying to call the 24 hours line. No one answers and they keep asking for the card number. If it's lost how can I enter the number? Few try the machine hangs up. If you don’t want to have 24 hours customer service then don’t don’t advertise it.

I am a customer for Bank of America for more than 20 years… Recently I had a transaction with Zelle.. by mistake and for my note ℹ write for attorney.. In about months they hold my money and more than 10 times back and forth questions… I try to remove my money from Bank of America and place in the better bank.. So tired

My Husband' s debit card was stolen from Fresh Market on 1/21/25. The couple went to BOA drive thru and walked thru it and withdraw $1000. We have no idea how they used password. We lost the fraud dispute. BOA fraud said we either knew the people and gave them the card and password or did it ourselves. They sent photo of the couple from 1/21/25 at the drive thru and a pic of my hubby from 1/16/25 at the drive thru. Fraud department refused to reopen until I made a big stink. This is a $1000 and the denial made no sense. I now have a police report. Beware. Your bank does Not have your back!!

I have been a member of Bank of America for over 37 years and they have horrible customer service and this is why they have a 1.4 star rating. I have had two holds on my account with no merit and I would not recommend Bank Of America.

I'm just here to complain that on February 20, 2025. I called Bank of America's general support number to dispute a duplicate charge they made for my bill pay and the automated system sent me back to the beginning of the menu after I confirmed the transaction reference number. This happened twice once in each of two calls. That is mean to people.

Horrible customer service. I need to talk to an actual person. Was on hold for over an hour until I finally had to hang up to join a work call. Trying a second time. Currently on hold for 56 minutes. This is completely unacceptable.

Calling to report some fraud but piss me off it takes 3 hours still nobody answer my call. Other bank just one call they answer me right away. Went to the closest office told me to call. Still not get help.

Several years ago, Bank of America was a good bank. Now it is a scam bank, ready to bleed you dry and take your money for any reason. It looks more like a health insurance company than a bank. Do not trust this bank, move away!!!!

We received a call from a number we didn't recognize. Said that they were with Bank of America. Apparently there was a problem with some fraud on the card. They wanted us verify if some charges were ours. The charges weren't ours. Then they said that they were sending us a six digit verification code and wanted us to read that code back to them. I said that we couldn't give them our verification code to an unknown person on an unknown phone number. Said that I would call the number on the billing statement and to verify that I was talking to B of A. Dialed the 800 number and had a recording say to "never give us your six digit verification code over the phone, even if it is to resolve fraud". Told the lady and her supervisor, who became very angry, that we would not give them the code until I verified that I was speaking to B of A. The supervisor said that she was going to cancel my card and hung up.

I have been a with Bank of America for over 15 and am sad to say their customer service has gone down terribly. They are rude, unhelpful, unhappy, just downright nasty people. I will be canceling my credit card and telling everyone I know to bank elsewhere.

Absolutely despicable Customer Service. In fact, I am in good standing with them. Called to get some clarification on programs they offer. WOW!!!! I unleashed Satan from the bowels of the Bank of America Vaults. Customer Representative started quoting me the Collection Miranda Rights and debt collection rundown. UMMMM, I am not behind babe, I am in GOOD Standing with the B.O.A. you buffoon! WHAT? I don't need nor do I deserve a dose of the FCPA's and the reading of the Mirandas here thank you!

While the representatives do their best (not usually anyone best) within the parameters of their departments, the accents are often thick and difficult to understand, they repeat themselves as if you are stupid and 9.9 out of 10 times I call for service it is not resolved. They are disorganized, their online support is miserable and I avoid contacting them as it is so frustrating being disconnected, transferred multiple times and telling your story over and over only to have matters get worse not better. I've been trying to correct my business information appearing on the wrong site and they scrambled it so bad I have to go into a branch to fix the problem they created, not me. And if you know anything about their branches, the wait times are impossible if you have a regular job. I despise this company and anyone working there should be ashamed to support a business so disconnected from its customers.

The service in the branch of BA on Shady Grove Rd (15215 Shady Grove Rd, Rockville, MD 20850) is horrible. I had an appointment, and arrived on time. However, the bank staff does not keep that appoint, and does not care about your waiting. Worst bank service I ever had!

If I could give negative stars I would. I've been a member of Bank of America since they were Nations Bank. During the pandemic I had $100,000 I was trying to deposit into the bank. #1 No one was at their office, I called the phone number, was on hold for an hour and a half. Because I couldn't get anyone's attention I took my $100,000 to another bank.

Every time I go to the atm there is a issue, if you have a issue is very difficult to communicate and not helpful at all we have a issue with the ATM taking 1100 dollars and saying we deposit 400 and I have to wait 2 or 3 days for them to give a update. Atm never working. I won't recommend being customer for like 10 years.

Outstanding Assistance from Sr. Banker Thomas ** in Reston, VA! My mother recently passed away and as a BoA Trust account holder, I had to notify the bank of her passing and start the Estate process and ultimately transfer the trust to me for Estate settlement. Senior Banker Thomas ** of the Baron Camron location in Reston, VA was incredibly helpful. Not only was he professional, knowledgeable and insightful, he went above and beyond in his willingness to assist me through this process. I was so thankful and grateful to have Thomas's help on a daily basis until all requirements were met. Thomas ** is outstanding! Thank you Thomas for all of your assistance with this sensitive issue. Date of experience: November 18-30, 2024

STAY AWAY. I was frauded by a company online that I gave my BofA debit card too. After I noticed the fraud, I filed a complaint showing that this was a rampant fraud, backed it up by the company who I thought I was paying stating it was a fraud scheme. BofA still denied my claim to have the money refunded to me because they said I gave them my CC info. I will be finding a new bank.

Terrible customer service! No drive thru! Have literally spent hours trying to get a real person only to finally reach the wrong dept and them dropping my call. Complete nightmare! I understand why people are so psycho after going through the same AI incompetency and never getting any help.

I do not use big banks like BOA for very good reasons. I recently used BOA for a cruise credit card to get better cruise benefits. It's nearly impossible to talk to a person and when you do they cannot help and transfer you so many times you loose count. I set up autopay only to find out that they didn't convey I have to wait days to verify deposits to my checking account. If you do set up autopay, don't waste your time trying to follow the email instructions as it doesn't convey that you need to wait 2-3 days before verifying the deposits. My time is valuable and I spent so much time being transferred again and again.

The has the worse bank in his other five, the run around, the steal and are known for fraud and acts getting hacked. They are terrible. I wouldn’t recommend them to a frog. They can’t be trusted. Stay clear

I applied for my bank card here. This is very important to me. At the same time, I also saved money. The service and capabilities here are excellent. I easily solved all my problems. If there are any other issues, I will come back to use this bank again.

From charging $30 to transfer to another bank, to closing a credit card without any warning or notice, they do not care about their customers. Terrible ATM machines. Took YEARS for them to honor my request for paperless statements. Very deserving of their bad reviews.

I would not recommend this Bank. I have been trying for the past year to reconcile a bad mistake and they are aware of it. By mistake 2 numbers on my account was reversed and my 2023 IRS return was credited with my 4619.00. The IRS has filed for them to return it 3 times but the BANK said they didn't. Then said they didn't know whose account it went into. And now they say they cannot help me. And the Branch Manager Sheila **, all but told me I would never get the money. Trying to say they have no way of knowing what account it went to. I'm pretty sure better records are kept. She told me if it went in the wrong account they have either spent the cash or shut down the account. I found out it was sent 3/27/24. And the Bank was alerted at the same time now almost a year later they say they can do nothing. Is this legalized theft. ??? I have appointment with an Attorney but I sure do not want them to take advantage of anyone else..

If you count on to allow you to do mobile deposits, do not use Bank of America. Their system is horribly glitchy. Two of my last three deposits have failed on their end and they have given me no notification on that except to mail me a letter. So in other words, you won’t find out For 10 days that they have screwed up again.

The wait time to get answers to any kind of question or problem is outrageous... If you need more people hire them. It should not take 40 min. to talk to a person... They know they don't have to try so they don't bother.

I have an unlimited power of attorney on all her other financial institutions. I’ve tried mailing required documents several times times and today they gave me 2 other mailing addresses saying the previous one was no longer valid. So today I tried another address and before mailing docs called the branch and found out it’s closed! I’m at my wits end and ready to give up. Stay away.

This bank doesn't know anything about customer satisfaction, customer accommodations, and even close to it. January 31st 2025 I deposited $1,060 until one of their ATMs the ATM took it. Remind you this is a third party machine. I was told I would get my credit on that following Monday which was the third. I also reminded this bank that I had to move and I was supposed to move into my new home that Friday that their machine took the money so they told me Monday I will be credited the amount that was taken from me. They said wait 24 to 48 hours per the back office that filed the claim and expedite the claim. Come on the 4th I'm told I have to wait 14 days to get the money back and there's nothing they can do.

Very poor customer service, especially from the manager, Alisha. I have been a customer since 1986. I have seen lots of managers at the Collierville, TN location. By far, this is the worst one. Recently, I visited the bank to get a one page d document notarized. I was there before they opened, the manager had to review the one page document for more than 15 minutes, although she was not the person notarizing the document. Just getting the document signed took 30 minutes. I am so disappointed, every time I visit I have a bad experience. It appears they do not care about their customers.

I wish I can give this bank zero star because that’s what they deserve. I recently opened an account online with Bank of America and have faced nothing but frustration and unprofessional service. From the start, my account was locked due to login issues—On my very first attempt to access it. After receiving my debit card, I still couldn’t locate or access my account information. I reached out to customer service and was advised to contact the fraud department for clarification. Unfortunately, my experience with Holly, the representative I spoke to, was unacceptable. She was dismissive and unhelpful, simply stating that my account had been terminated without offering any meaningful explanation or resolution. Instead, she told me I would need to visit a branch in person to open a new account.

I have banked with them for 15 years now and I’ll be switching after this experience. They have held a check now on full hold for over 5 days, no funds, no nothing and every time I call they have no solutions. I would recommend banking anywhere else.

Horrible experience. Every year, as a credit card holder, I was able to get so needed for taxes "End Year Summary" online. This year there was short message online that only clients who hold ALSO checking and saving account are eligible to receive and review this document??! Not only in itself it is mistreatment of me as a client but also I didn't receive any notice about this change.

Awful bank. I wait over 40 minutes on the phone for them to tell me that they can’t do anything. They take out money days after they’re supposed to. Their clearing house is extremely slow. They end up screwing you over by the way that they do their transactions basically giving you fees. I had a thing that wasn’t supposed to come out yesterday come out and I’ve been waiting 24 hours for them to refund it. They had no problem taking the money, but the refund is taking them too long because it’s pending. This is unacceptable. Every other bank refunds you immediately. Any time anyone in my family returns anything their money is credited back. I’ve used several other banks and Bank of America is the only one that takes days for the money to show up.

I have been a customer for over 30 years. I started with Bank South in Atlanta and it was purchased by Bank of America. I have my Corporate Business account, personal account and savings accounts all with Bank of America. I have deposited corporate checks since 1997 and for the first time this past week Bank of America put a check on hold from a major corporate account that is valued at well over 1 billion. Their explanation was to protect me in case the check wasn't good. I assured them that I consistently deposit checks from this business. I feel like they are holding on to my money to use for their own benefit. Very disappointed.

Poor customer service and products. I was locked out of my account and unable to pay my credit card bill. The day after, I regained access immediately but was informed that the late fee would not be waived unless it was a "bank error." When I asked how I was supposed to make my payment on time without access to my account, I was told I could call the number on the card and press 0 to reach an agent. I did try paying via phone but when you call the number it never presents 0 as an option and keeps you on a loop with their AI. It feels like Bank of America intentionally creates roadblocks with their products, putting customers in situations where they’re forced to pay fees. While I am required to bank with them through my work, I would never consider opening a personal account with them based on this experience.

I want to give my many five stars to the team at 600N Washington St., Alexandria, VA 22314. My many thanks go first to the Branch Chief, Mr. ** and Mr. **. I have worked with them several times on issues that required a prompt answer, and they were very kind and helpful in addressing logistic challenges. Recently, I had the pleasure to speak with Mr. **, who answered all my questions, and helped me understand more about advantageous transactions. It is very reassuring to know that I can go to the bank and get all the help I need. I am very grateful!

I had a technical issue and I had the pleasure of a face to face appointment with Paola ** and Uju **, from the Weymouth, Massachusetts Branch. They went above and beyond helping me resolve my issue. They were both friendly and professional. They resolved the issue and made me feel like a highly valued customer. I have been with Bank of America for 30 years. Love this bank.

I don’t recommend. Never. This Bank is the third time with problem. The first problem is when open my business account the guy don’t help me pretty good, the second time when send me the card never installed, and now I deposit big check and I need to wait 7 days to see my money. This bank is garbage.

I had a $12,900.00 check from a well known company. I wanted to open a checking and savings account. They didn't want to help me when there were employees standing around. So I went to a bank that actually wanted my business.