Bank of America Reviews

The worst Bank of America. I deposited a check that was promised to clear within two days. The computer generated deposit slip had the two day hold printed on it. This horrible bank decided to add five days to the hold. I lost the car I was desperately trying to buy because of the bank's long hold. Called the expedited hold operations and unfortunately it was an absolute sham. This bank prints fraudulent dates on deposit summary slips. This bank is fraudulent.

I bank at USAA, Capital One, and American Express and Boa is by far the hardest to bank with. I bank at Usaa, Capital One, and American Express and Boa is by far the hardest to bank with. I bank at Usaa, Capital One, and American Express and Boa is by far the hardest to bank with.

This is the problem: You cannot reach a human employee. When you finally do, they do not accomplish the task you set out for them. When you try again, they apologize and fail to accomplish the task AGAIN. I welcome the end of western democracy if it means their executives will hang from gallows at the end of bloody revolution. Garbage company. Would not recommend to my worst enemy.

I have been a customer with Bank of America for over 19 years. In that time I’ve had quite a few large checks to deposit, both regular and cashiers checks. The cashiers check is guaranteed by the bank so this time I expected that my funds would be available maybe in the next day. Instead, I am informed via email after my deposit that they will be holding the check for seven days my sister paid extra for this check as do we all when we buy a cashiers check. Once the deposit clears, I will be closing all of my account accounts for this is the last mistake. I am willing to deal with from them. I have been through many problems with Bank of America in my 19 years, at one point a large sum of money was deposited and the manager of the bank without speaking to me changed my checking accounts type. I lost a lot of money from that a banking fee fees, transaction fees, etc. I have had good and bad service at local branches. I’m done.

Bank of America received an ACH deposit to a new account I opened in October 2025. Then BofA closed the account and refuses to return my funds in the amount of over $13,000. I cannot contact anyone who knows how to help me. I have contacted the CEO with no response. Bank of America has basically stolen from me. I should receive my funds plus interest.

Preferred customer hung up on 3 different times (over 2 hours with waiting time). No information was given that I couldn't have found myself online. The best was being referred to Erica to help answer my questions. Will be changing Banks!!!

Bank of America is a leech. Their custom payment plans on their credit cards are a fraud. They tout it as interest free, but then charge you a fee that is higher than what you would have paid in interest. And you cannot cancel it. You are locked in to the fees.

I use BOA online often. They keep changing the app. so that sometimes I can’t even find the log in. Now unless I pay a bill on the same day I receive it, I don’t get a confirmation until the date I choose later. Also, the confirmations all come in lower case. What happened to upper case, which is easier to read and write? Finally my BOA on skeet club rd. High Point NC eliminated the drive up window. Some service?

I'm so fed up with Bank of America! A decade ago they could get their paper statements to people about 8 days after the billing period; now it's at least 15 days. I can't do my monthly bookkeeping until after the middle of the next month. This is too big of a company to be that incompetent.

Seems to me that when you have a closing date after a due date that you are just trying to rip people off. That is what happened to me when I called to dispute a finance charge after I paid off my bill on the due date they saw fit to charge me interest on my payment 3 days after the due date. Very underhanded. You can never pay off the card because you are always waiting for an interest charge and even when you pay it off on the due date. Not good business.

I'm retired with a credit score of 795. I applied for a Allegiant cc which runs thru BofA. They put a review on it & got a voice mail after a week. I called, waited on hold, transferred 3 times &finally told them I've never had a problem with credit & after 42 minutes asking for repeated questions that they can keep their crappy cc. Go figure.

I signed up through Allegiant. STAY AWAY from BoA. They will not reimburse for luggage or seat EVEN though flight ins. paid for and canceled flight 40 days prior to scheduled flight. They refuse to give money back. MANY MANY LEGIT CREDIT CARD COMPANIES. DON'T USE BANK OF AMERICA.

I submitted a claim for monies to be returned to my bank account over 1 month ago and nothing has been returned. My claim has been researching for weeks, I informed them that the merchant did not issue a refund after I had paid my full rent, it’s my money that I worked hard for and as my bank for 3 years now and this is how they treat their customers and the manager at the Mesquite, Tx branch was very rude and unconcerned, waited for hours for assistance and still nothing got resolved.

Yesterday morning at the Bank of America Sandy Springs branch, the staff took great care of us. I especially want to thank Zerrick ** for his help and excellent service. We really appreciate the support he gave us.

Incredibly incompetent and customer-unfriendly organization. I was locked out of online access to my credit card and after holding the phone for almost 2 hours, was told to physically go to a bank which I did, spent a whole afternoon (more than 3 hours) with the manager who was put on hold with the fraud dept just as I was after being transferred 3 different times and the issue wasn’t resolved still. I was told to come back the next day!! Unbelievably frustrating and horrible experience.

For more than 25 years we have had decent service. During the past several contacts we have had difficulty getting a live human being on the phone and the online app has also become something of a nightmare. You might also notice the CC account balance always tells you your balance owed INCLUDES your actual monthly account balance PLUS all new charges. We are getting ready to make a move to a new financial institution that might value our business and provide a decent level of service. No one at BOA seems to give a rat's a... about service. We ask to speak with a manager during a recent call and were told our problems would be escalated and someone would call us back in 24-48 hours. WTF???

A recent experience at Bank of America is still so very disappointing. I have been a customer for a very long time. Recently I was shorted $20 on an ATM withdrawal. I went into the bank and asked them to provide the shortage. They apparently did not believe me and treated me like I was a thief. Today the additional $20 showed up as credit to my account. I think they should have given me a provisional credit. If they cannot trust me with $20, why should I trust them with my funds. I have spoken with several associates and think they owe me an apology.

This bank is absolutely horrible. If you find a way to clean drug money in the Caribbean and seek to move it into the US banking system after being investigated by EVERY agency from IMF to CIA to Interpol, these people shall continue to give you the run around even if you had an account with them for 30 years. Which is why I have moved $100 million into Charles Schwab as a business loan that originates from my Antiguian company CDS Consulting Group that raises its capital thru investor loans. No income means no taxes under the US tax code and ALL $100 million is a LOAN. I am declaring in writing a review in this pathetic ** bank and saying catch me if you can crackas.

I do not recommend that anyone use this branch. Let me start with today's experience: I had an appointment at 9 am. Everyone, including all workers and the manager, was on site when I arrived, and they said they didn't open until 10 am. They did not shovel their pathway. I slipped and need surgery, with a shattered kneecap. Furthermore, I told the manager through the glass door, and all she could do was give me a chair after yelling because she said no. I had to fight her for it, and I sat out in the snow for an hour. Over 12 members like myself had the same issue. Zero call or notice that they had delayed opening. Everyone, including management, should be fired asap. Opened a bank account last week.

Lucy from Arkansas was disgusting. She didn’t want to hear me out. She was pretty dismissive and transferred me while I was speaking. She wasn’t trying to level with me or understand where I’m coming from. Every time I call Bank of America something happens.

I've had Bank of America for over 6 years and never had an issue with anything. When they thought something was wrong with my account they would always alert me and I would call and go through my transactions with them. Well this time they didn't. There was a counterfeit check that tried to come through and instead of notifying me, they close my accounts completely and I get paid today. I cannot access my account or even go into a branch and get my money. It could take weeks or months before they refund my money back to me.

What would be nice is if you're going to close banks then add some more ATM machines. Town of Tewksbury has 2 atm machines and half the time it’s out of cash. So nice doing business with you. If I upload a picture it would be an ATM OUT OF CASH.

The most annoying useless bank I ever had in my life living in many different countries. Card not working, you call customer service, they redirect you to any branch, you go to the branch, they ask you to call online. Most of the time the customer service line not working or the stupid auto answering machine. It was a huge mistake to have this bank, I already canceled all the direct deposits and learned my lesson.

Poor customer service. They charge you even when it's another company's fault that they keep charging you. They charged me 30 bucks for a stop payment that the rep didn't tell me about and they still haven't followed through on the other charges this company charged me on my account

Terrible service, mid call hang ups, no branch answers their phone and inside tellers are rude and cold. Customer service is the bottom of the barrel. 21 years and I have not had a good experience. I know these so called 5 stars are staff or paid posters. They need to clean it up from the top down.

Ashley **, our senior banker has it all. She is knowledgeable, professional, positive, always happy & dedicated to her customers. Every encounter with her is joyous. Because of her we now have all of our accounts are with Bank of America. Thank you, Ashley, for all that you do for us and all your customers. Keep shining.

Arianna ** at the Maricopa AZ branch of BOA is above outstanding at her job!! She is very helpful to someone who is technically challenged. I cannot thank her enough for helping me protect myself financially as I prepare to travel. We need more Ariannas in the workforce. Thank you!

I opened a no interest credit card to do some repairs on my home. In Sept I paid over 10K to pay it off. A week later I called to verify the balance was zero, then closed the account. 2 months later, BofA reported me 30 days late for $59 of unaccrued interest and tacked on late fees. I have never had a late payment in my entire life. When hoping the initial call I made would help, they admitted they don't actually record calls. They were useless and basically told me I shouldn't have listened to the BofA rep that told me the account was paid in full.

I don’t understand. I’m here Monday morning 1030 in the morning and they have no change to give at all - dimes, nickels, quarters, pennies, nothing. It is insane. We bank with these people as a business. We come to get changed for our stores and they have none and this is more often than not. A lot of of the times I drive 20 minutes to get change and they’re out of something always. They need to do better. Always bare minimum employees and lines. Customers deserve better.

First online banking account you have to go in person to a branch and verify your identity, I did go into a branch with a password and drivers license but the person should have opened a new account for me. Save your self a headache, there are plenty of banks out there, this one shouldn’t be on top of the list.

I have been a loyal Bank of America customer with no history of fraud or claims. When I deposited a third-party check—fully legitimate—they canceled my account, locked me out of mobile banking, and took my card—without any warning or chance to clarify. I had to reach out myself, calling several departments, only to be told I now must wait weeks for my money—far beyond what was promised. Bank of America should give customers a clear chance to clarify and prove legitimacy before taking such drastic steps. Instead, this left me in a difficult, costly position. Sadly, after this, I can no longer trust them, and they have lost me as a Customer. 9 out of 10 do not recommend.

Run. D not walk away from this bank. They don't honor legitimate checks and keep funds frozen even after they email you that the hold is lifted. They also spend months researching fraudulent charges and never tell you the status.

They keep charging the interest even though I fully paid my balance. They charged 3 times. Showing No transactions showing no statement. Showing no type of charges. Nothing. It was small amount but it felt like scam. It is the hidden charges. If I didn’t log back in, I wouldn’t know. Then they will apply another late fees and interest on the charges that they just made. Horrible experience after using BOA credit card. Do not send flyers no more. People are not your prey. You are most strongest financial institution running by scams and hidden charges but work like legally calculate like legally speak like legally. Sorry but full of bull shit. Your money will all fly away.

ATM card will not let me withdraw more than 60USD at a time, despite my correcting this online several times to have a limit of 300USD. Went to branch and they said they could not fix it/did not see any problem. Fine, I sucked that up. Today I ran out of check and went there for either a cashier's check (for rent) or a one time blank check I could use. They do not issue the latter (other banks do) and their cashier's check machine was broken. I am going to change banks once my checks just ordered run out. This is absurd.

As far as the car loans go, I would warn you to stay away from #BankofAmerica. They are sharks and will do absolutely nothing to help you. Even if the charges are not your fault. I got more accommodating customer service help anywhere else but there. I closed my account and will never do any banking then. They don’t care, but they are losing the customer with excellent credit.

How long does it take to create an online account? Should be instantaneous turnaround once all the information is entered. Waiting now for over a full day. If this is what they call customer service, they shouldn't have many customers.

Bank of America is the worst bank out there. The state should close them down, they like to mess around with people money. When you deposit a check, they always find a way to keep your money the longest before they clear your money. Meanwhile you could be behind on your bills, your money is and Bank of America refused to clear your check on time, the crazy thing the account be so old, nothing to verify, but they still find ways to mess around.

I have been trying to settle my mother’s estate since 12/1/25. All “required “ paperwork & documents were submitted. However, every single thing is either incomplete or incorrect or they need 1 last thing. Until I submit that thing and they need another thing or a space was left blank on a form and they can’t accept it. I’ve submitted the same notarized forms 3 times and every time they find another problem with it. They were quick enough to open these accounts, but are fighting me tooth and nail to grant me the access that I, as a trustee of the account, need. A nightmare.

After my husband and I were hacked last year, overwhelmed our lSharon bank branch sat with us for hours, patiently and thoroughly working to secure our accounts, and make sure we were fully protected. We felt supported, reassured, and genuinely cared for. Their exceptional service didn’t end that day. Since then, they have continued to provide exemplary, attentive service whenever we’ve needed help. They consistently make us feel known, valued, and taken care of, which is something that can’t be overstated after an experience like ours. In a time when customer service can often feel impersonal, this branch stands out for its professionalism, compassion, and dedication. We are deeply grateful to the entire team and cannot recommend them highly enough. Thank you to Shannon **, Evelina **, Charlie ** and Lori!

Absolute horrible bank! I deposited a check and they told me it would be in my account in 5 days. I scheduled payments for contractors and employees from that day. They then decided to hold the check for an additional 5 days with no explanation. All of their systems are antiquated. If you are considering opening an account, save yourself the time and headache and don’t.

Bank of America is the worst bank ever. They decided to close my bank account the day before I got paid and it was direct deposit which was Jan 15th. They restricted my account, my company did a stop payment on my deposit but Bank of america refused to send the funds back to my payroll, and they told me I would have to wait till February 23rd when my bank account is officially closed then another ten days for them to send me a cashier check. This isn't the first time I had issues with this so called bank. What they are doing is theft, refusing to give me back my pay, I will be turning them into the Better Business Bureau and probably get my Lawyer involved. If I could give this Bank a zero I would but it doesn't give me that option. I do not recommend anyone to use this bank. All I can say is run. Yea they closed my bank account without letting me know.

I am a Bank of America customer for 30 years at Cary NC. It was a very good bank until about 2015 or 2018. I have been having issues with them and see no value in keeping my account. Their staff is non-cooperative. Drive through closed. App is garbage. I submitted a check from my business account using the app. Next day they debited back. It happened twice.

I am having my accounts with Bank of America for some time now. I am very happy with the customer service. Especially the Milpitas, CA branch. Ms. ** is a great professional and very helpful. The other staff is also great. I strongly recommend this branch to everyone.

I deposited 4 checks on 1/12/26 at a BofA branch in Orleans, MA. I was told they would be available the next day. The next day I saw that one was put on hold until 1/17 and the other 3 until 1/22. That's 9 days on hold! Talk about riding the float. Now exploring an alternative banking relationship.

I went to BOA to get a terminal for CC for my business. I wasn’t comfortable with Square anymore. Didn’t really like all the stuff required to be approved. To run a CC for clients, why need my lease or insurance? Very weird. But as far as customer service Angelica at BOA, she gave 1,000 percent customer service. I greatly appreciate her. She really cares and go out of her way for me.

Bank of America should take people reviews for the breach location in Quail Hill Pkwy. I tried not to visit there for a long time and prefer to go to other branches even though are far from my place. I visited there today and nothing changed compared to the last visit. Customer service kept me waiting for long time while keep long conversation with friends and favorite customers and completely ignored me until I asked for assistance for the second time. Please consider this.

A bank, this bank, (and although a member); should not offer a service that they are wholly incompetent to perform. I brought in a durable power of attorney. It clearly outlined my legal authority to sign for any and all fiduciary transactions regarding the document needing notarized, transaction authority. Their response: "We are not 'allowed' to read the Power Of Attorney". Then, could not explain why, where and what policy prevented an action required to perform a Notary's job. Moronic and misleading at best.

I have just finished spending at least two hours of my life wasting my time talking with their Cardholder Support department. I use a corporate card and tried withdrawing cash from an ATM recently. The ATM couldn't connect with BOA and so my transaction was cancelled. I did see an email alert come through saying that I had performed an ATM withdrawal but I knew that it would be reversed and later I saw that it was, however, the $13 Service Fee for using the ATM didn't get reversed. Out of principle, I called to have it removed since the ATM didn't provide any service to me and I didn't receive any cash from it.

I do not recommend anyone person or business use Bank of America for their banking needs. Zero stars. I've been both a personal and business customer for over 20 years and still this bank is fast losing my business. Time to move all my funds to Chase bank and Chime. Update: bank called me, couldn't pronounce my name even after saying it for her. Temporary holds removed after 10 business days. They lied when they said all banks do this because chase and chime do not.

My debit card got hacked and I had to try to dispute the charge so I went into the bank on Federal Highway, Deerfield Beach. And spoke to senior banker, Keisha **. She was so accommodating. She answered all my questions, very informative and took care of my problem. I couldn’t be more happier with her and Bank Of America. Thank you so much.

This is the second time BOA has taken two payments for my credit card that I did not authorize. Both times I had already sent a payment in for my monthly statement but within a couple of days they took out another payment! I paid $300 this month and another payment was taken out 2 days later for $400. I called to get the double payment refunded and am still waiting on it!! I was told by customer service that a refund to me could not occur until the $400 payment showed paid. Well it showed paid within minutes but no refund. No idea when or if it will be refunded! I am going to cancel this card asap and never do business with them again!

Paid off the highest interest card in full. They turned around and charged us an additional over $300 and put 3 late payments on us. The card should have been PAID off!!! Closed our accounts because a debt consolidation level debt in New York City contacted them. We paid the card off ourselves, not them. BOA closed both our credit card accounts, one with 9.9% rate interest. Now this, trying to make it look like we have late payments -Which we DON'T. 😡😡😡😡 Really angry and disgusted with them.

I haven't been a fan of Bank of America for a long time. I pulled out many years ago. But my father is a creature of habit in his older age and wants to bank there. Sometimes the local bank is closed even though their hours are suppose to be open. Sometimes they don't have enough tellers and the lines are long. Last night I spent hours on a travel site trying to book a flight. The payment was blocked and wouldn't go thru. I called BofA customer service. He told me there was no flight purchase that came thru and my card is good. So I kept trying to book flight without success. Today I called Bof A again and she told me it was blocked by their fraud department. I've spent 4.5 hours booking this flight. :(

Bank of America is a total 100 percent rip off when it comes to credit cards! They won't send me the cash rewards in any way! And they keep saying they can't access my account because of my phone number, I still have the same number as always! The B of A app is a total retarded joke... can't even open your account on it...

Bank of America is one of the most unscrupulous institutions I have ever had the displeasure to deal with. I am 67 years old, do not normally leave negative reviews ever and have dealt with 100's of companies. I am also a business person with 2 small businesses. Warren Buffett should be ashamed for his association with this company, doesn't align with his democratic values. This company is greedy, not transparent, cold as dry ice and have no concern for their customers. They are opportunistic Orcas of the financial world, they sport kill you for your money as their top tier enjoy their luxury lives and laugh at all the minions. This company is a POS. Avoid them, they are heartless.

This bank picks and chooses when it wants to put your check on hold. It could be the same check, same amount, same account and it could be months you have deposited that check and when you call customer service for answers they don't have an answer that makes sense and they did this to me 2 days before Christmas. Don't open an account here.

I live in Terrell Texas. I have to drive 20 miles to get to the nearest BOA. Terrell is a growing community that really needs its own BOA. Every time I go Forney Texas to do banking the line is sometimes out the door. I feel sorry for the employees because of the stress they have to endure. Please consider opening a branch in Terrell. I have a lot of money in your bank and also have an IRA with Merrill Lynch. Thanks for your consideration.

Bank of America. You lost my Business because of the misinformed information I have received by the teller at B.O.A. branch location 250 W. 83rd St.

Too bad I cannot put -10000 stars. POOR customer service, poor value for LONG-TERM customers. POOR AT BEST COMMUNICATION. RUN, go somewhere else to bank. A bank that has value for you. Run as fast as you can away from Bank America.

Once again I have had an exceptional experience with Clarence ** (Senior Banker) at Bank of America in Hillsborough. Clarence not only did such a great job in greeting myself and others when entering the Bank of America facility, but he also took me into his office to discuss the issue I had regarding my Bank of America accounts. He solved my issue immediately and I was so excited but disappointed with myself because I should have noticed this before my visit to Bank of America. Clarence made my day again and I am very thankful. Please let Clarence know how much he is appreciated. Thank you.

Don't do it! B of A is a bunch of crap. I deposited 2 checks which I was told would be available on the 9th at 9pm. Here we are on the 10th and when I called I was told "oh no we are holding your funds until the 17th!" I run a business and they are completely screwing me by holding my $. I am unable to buy parts or pay my people now and they don't give a shit. TO HELL WITH B OF A! I will NEVER bank with these ** ever again..

Absolute worst bank I've ever experienced. I used a atm, I made 4 attempts to take out 200, each time it said chip error then I get an alert asking me if it was me trying to take the funds out so I said yes and it tells me to try again, so I did and I got the funds. I check my balance and they had not only taken out the funds I received but had taken out for the ones then I got chip error message as well and didn't get the funds. I file a dispute, they give me back 200 then close my account so now I'm out 400 dollars. Beware using this bank and Merril Lynch wow they are way worse

No humans will answer, so many menus that are not what you need and waiting to speak to a human is almost impossible. It took me 45 minutes to reach a human agent to take care of what I needed. AI and menus are NOT customer service. Outrageous! Customers are NOT computers, so don’t treat us like one.

Trying to set up online payment is like going through congress!!! Really sucks!! You guys lock my account twice when trying to set up, and had me on hold for over an hour!!! Really sucks, for something that should be easier!!! The worst banking experience I have ever experienced!!!! Ridiculous!!!

The worst and scammer behavior bank, time and time again disappoint me. I have credit, debit and saving. All are bad service. 19 years later I'm switching everything. Stay away from this bank. They are very bad. Or you will learn the hard way.

Yesterday I went to the Bank of America at 6601 8th Street. I had an appointment and Mr ** helped me. Thank you very much for the information and advices. He was very patient and understanding especially because I didn’t know much about the transaction. He gave me clear and helpful information and he was very kind, especially with my limited English. Thank you again sir.

An absolutely awful bank. Stay away from this bank. Poor customer service and awful handling of funds and accounts. As soon as I get back in town I will be closing this account. Not worth the aggravation and headache. Unable to resolve account issues with numerous people calling me claiming to be executives.

I have used Bank of America for over 20 years and am very happy with their services and customer support. Their app is easy to use, and their phone & branch reps have always been helpful. Their reward programs and cash back opportunities are valuable & rewarding. Plus, their foreign currency is easy to switch for vacations. Definitely recommend Bank of America. 🇺🇸

-5 Stars. Bank of America will let you open an account, deposit money, then close it out without any warning or any real reason besides "We can't verify information on file." They won't tell you what wasn't able to be verified, and then they send out funds without confirming an address to send those funds to. They are the most INCOMPETENT bank ever! I can fully recommend not to bank with these morons! I'm a nomad, so I'm constantly traveling around. Now I have to wait for funds to get mailed to my parents' address, and for them to mail me the funds. BOTTOM LINE: If you like having your bank accounts randomly closed, having your money temporarily stolen from you, and not knowing when you'll be able to have access to YOUR money, then Bank of America is perfect for you.

I would like to thank Kelise from South Carolina for helping me with my debit card issues. She was very friendly and make me feel well taken care of. I am very grateful to Bank of America for and its employees for helping me with my debit card problem. -Colin

BANK OF AMERICA is WORST BANK EVER! THEY Scam MY PARENTS THROUGH ZELLE AND THEY HAD the NERVE TO SAY SINCE IT WAS BANK TO BANK THEY CAN'T HELP THEM. They've been faithful to this Bank for over 8 years. THIS IS THE WORST BANK EVER! THEY'RE VERY UNPREDICTABLE. over the phone they will have you waiting more than an hour to speak to someone. Sad to say they lack keeping up with their cases also not to mention very Unprofessional but they want your feedback on how they did. They told Us on this day Nov 18, 2025 they sent the email and lied about that too!

The worst bank on the face of the earth. I have been with them 29 years. I have already pulled most of my money out. Their interest rate is the biggest joke of all. Also, trying to call someone when you need help is almost impossible.

Hold on check for no apparent reason. Lack of accountability for malfunctioning ATMs. Customer service is absolutely horrible. Being a small business owner of multiple businesses Bank of America offer zero help in any capacity except for to charge you fees. Hold your money for no apparent reason other than some algorithm driven computer system that they claim to have no control over.

So, even though we just had a government shutdown and I'm a caregiver going through tough times and have paid many overdraft fees in the past they refused to refund 2 monthly service fees that I really desperately needed, there was a total of three. I think I needed my money more than them. Guys THERE'S better go somewhere else. Wells Fargo went above and beyond for me before. Uncaring bank. Again there is better options.

Bank of America is horrible. DO NOT BANK HERE IF YOU VALUE YOUR FUNDS! My uncle has had several thousand dollars taken out of his account which I would think Bank of America would alert the account owner. I go into the bank with all of the proper credentials to show that I am his POA and the so-called legal department denied me access. My uncle has been in the hospital for over a month which can be proven and someone is taking his money!.. I'm trying to stop the madness and I get denied. The math is not mathing. With all these security measures in place yet someone is allowed to continue to bleed his accounts dry. THIS IS INSANE! I'm advocating for someone who is completely helpless and they are allowing people to just take multiple transactions... With all of the security how can security NOT see that this is not the person's spending pattern...

Got defrauded by a scammer and they paid the scammer and refused to refund my money. Canceled my credit card. Never do business again with them. When I spoke to them, no one anywhere throughout the organization was any help at all. No one cared. They just they could care less. Prior to the incident I had been a customer for 35 years. They favored a scammer who probably has been there a year or two over me.

This bank is a joke. Every single time I deposit a check, you hold it for two weeks — two whole weeks! It makes absolutely no sense. It’s my money, not yours, and I shouldn’t have to wait half a month just to use it. This is beyond frustrating and completely unacceptable. Do better, or I’m taking my business somewhere that actually values its customers.

If I could rate them zero stars I would. I only applied to get 300.00 for on ship credit for our cruise. I applied in June to get this credit card and you have to charge 1,000 before 90 days on the card and of course I assumed the time started when I received the card at the very least. No they went from the day I applied. I did not get the card until probably 8 weeks later and they said they told me when I applied for the credit card if I did not get it in in a week I was told to call them and I don’t think that that is true. I asked if they could bring up the recording of me talking to them and she skipped right over that request. I absolutely don’t remember them telling me that and seems ridiculous telling that to the customer that they have to call a week if they did not receive it but can’t put my payment through after 12 days of mailing it.

If I could give 0 Stars I would. The representative was very kind but was unable to help because they couldn't use my own phone number to verify me.... Terrible set up. Was not pleased. I urge people to stay away. I will be refinancing my auto loan to get away from these clowns, and I will never work with again. Westlake was more helpful when I had my first auto a few years back. And they have a reputation for being the worst in the industry. Bozos.

It was a pleasure to write a positive review for the professionalism rarely experienced in today's world. Dealing with the mental incapacity of my mother-in-law, it was imperative to combine several accounts at Bank of America. We were greeted cordially by Tabitha **, Assistant VP at the Ladue, Mo. branch who directed us to Leah **, Officer, Relationship Banker. Immediately we were confident of her abilities to handle our needs. She not only effectively handled the combination but offered suggestions that proved to be very helpful. She was extremely cordial and professional, and we left knowing that Bank of America was the right Bank for our needs. A very efficient and pleasant experience. We plan to open new accounts at this branch.

I will never use Bank of America again. I requested a copy of my title to be sent to where I moved 2 months ago. They are still trying to get my title and I’m riding with expired tags because the representative failed to obtain my title within the specified time.

I’m beyond disappointed with Bank of America. Every time I deposit a check, they hold it for weeks before releasing the funds. It’s ridiculous, especially when the checks are from reputable sources. On top of that, they no longer allow cash deposits unless it’s from the account holder — which makes things even more inconvenient. I’ve never had so many issues accessing my own money. The customer service gives the same generic answers and doesn’t actually help resolve anything. Definitely considering switching banks after this ongoing frustration. I hate I had to leave Chase. This was the worst decision.

My money is missing. I called so many times all day 8 to 4 and no nothing, no answer, no money in my account is back and they’re just hanging up on the phone same things under the breath and keep cutting the phone off. I don’t know it’s on purpose, but I’m tired of calling. It’s ridiculous. This is time of government shutdown and he could be the longest government shut down and my money, my own money, my own cash is missing. That is a problem. They need to figure that out. They need to give me my money back. This is not OK.

Customer service is horrible. On hold for hours. Even cash app picks up right away. As much much they get, this is crazy. I called at 6, no answer till they closed at 9 pm. Smh. You need people to pick up right away. This is crazy.

I am administering an estate. I have had to deal with many banks in this effort, all seamlessly, but not Bank of America. Bank of America has made the process miserable. Even my estate attorney says Bank of America is the worst. I am an accountant and I tell all my clients stay away from Bank of America, and of course, personally I would never ever use them. They have caused me much harm in the process by not properly processing paperwork and holding up funds.

Look out for BofA! Deposited a check (at the bank!) and they initially showed the deposit and then overnight put a “hold” on my funds. Good thing I check my account every single day, because they like to pull stuff like this and if you don’t watch it you’ll have expenses posting that they’ll say you don’t have the funds to cover. BTW, the check I deposited is from a very reputable car dealer and there’s no reason for BofA to put a hold on it, except to try to screw with my funds. Absolutely ridiculous and I’m switching banks.

Bank of America does not protect you. I received a notification about a charge that I was not making. This charge was coming from a foreign transaction. I called Bank of America immediately and was able to stop the third fraud charge by closing my account.. It was $206. After they did the research, they told me that I would have to pay it. This was clearly fraud that I contacted them within minutes of getting the notification of the charge. They still made me pay for it. There is no protection!

A great big thank you to the folks at Bank of America. They went out of their way for my friend and me Sabah **, Tanya **, and Roderick. The team is fantastic! They are truly invaluable assets to your organization.

Worst Customer Service. I’ve been a customer for 30 years plus. I hardly call for help or answers but when I do, I’ve had the worst experiences. Customer service with Attitude. Unacceptable!!! I will consider changing banks after so many years.

I hate this bank, their customer service is horrible! They placed a 7-day hold on a check I deposited on Thursday at 2:30 pm because they wanted to verify the funds... however, this check is drawn on their bank. I'm so upset it's a government-issued check, mind you! I can't wait to close my account permanently and I will never be a customer again.

Be careful. They are all about pushing you to open a new account you don't need then placing a long hold on a check that would have cleared in 2 days. We'll after the money has cleared the senders bank. Got nothing but a run around when asking why. The customer service rep even admitted the location representative was misleading. I will be changing banking institutions very soon.

If I could give Bank of America a -100 I would. After being a customer of 46 years, I was told that they were not going to go any further with my fraud claim after being denied 4 times. My phone was hacked and there was a fraudulent cash advance made in a sizable sum into another bank that I have no connection to. I even received an email from the regulatory rep, a Marco ** with his direct phone number and he would be reaching me by text, phone, email and writing. Never heard a word from him in a month and still got a denial. I called and called and I only get a voicemail to leave a message and the hours he's available., so I called a fraud rep with them and was told they were done. I have notified the state attorney general's office with evidence along with CFPB and Experian and sent the evidence to them.

I made the mistake of hiring a lawyer who was scamming his clients. I used my B of A credit card to pay him, and when it became obvious he was scamming me, I canceled the payment. B of A then allowed him to keep over $2,000. This lawyer is currently in the process of losing his law license and is being investigated by the FBI. Fortunately, I was able to be added as a plaintiff in a group action lawsuit against him. Do not get a credit card from Bank of America unless you want them to give your money away.

At times I feel the staff at my local branch as well as online support is pathetic. Today, for example I spoke with someone regarding travel rewards who was plain ignorant. She told me she was transferring me to someone else. After 5 minutes, I told her not to bother. The problem as I see it, is merit based hiring is not one of BoA’s priorities. I will be switching banks in the near future.

Been with them for 5 years and they suddenly they decide to close my account and hold my money hostage. I am fine with them closing my account but why won't they give me my money for up to 48 hours. Then they say they will mail it. What a scam. They seem to be doing this to a lot of ** people? Seems very discriminating? Don't let them screw you. They are playing games with a lot of money. That scares me that they can do this

Super easy. Great financial tools, clear concise website. Don't change anything! I'm 70 and use BoA for all my financial services! One happy old guy. BoA offered more credit services than other banks. I can't imagine banking without them now that I'm spoiled. Faster easier services than other banks. BoA is the Cadillac of American Banks.

I’ve been a loyal Bank of America customer for over a decade. I’ve never overdrafted, never had an issue, and have always trusted them with my money. I get paid in cash, so I regularly deposit my income through their ATMs since I work during branch hours. A few days ago, I deposited almost a month’s worth of income, and the ATM froze mid-transaction. It said it couldn’t process my deposit or return any of my money. I immediately called the claims number and was told it could take 2–10 days to investigate — All because of their own faulty machine.

WARNING to Small Business Owners: DO NOT Open an Account with Bank of America. If you are a small business owner thinking about opening an account with Bank of America, let me save you from a major mistake. This bank does not support small businesses – They control your funds and can hold your money hostage at the worst possible time. Bank of America will freeze or “review” your deposits without warning, refusing to release the money you earned, leaving you unable to pay bills, payroll, materials, or rent. They won’t give clear answers or a timeline. While you wait, your business suffers, and you’re forced to use your personal savings just to survive. By the time they finally decide to release your funds, it’s too late – your business is already struggling.

Terrible credit card staff this year 2025. Bank of America presented a refunded dispute from six months ago to make me pay. I don’t even have the details from that dispute anymore and the too long ago timing to have it represented is crazy. They also asked me to pay refunded for fraud from three months ago. They keep posting too long ago resolved disputes to make me re-pay. I’m not happy with Bank of America group anymore. I will probably not make any serious purchases on their credit cards again. Just gasoline or fast food and snacks is okay. The refunded dispute is crazy to bring back for repayment when it’s been many months, seeming to be resolved or bank refunded. It is also too predatory from the current credit card staff who might need more work. I hope they rehire at their credit card department.

This message is for all employees of the Bank of America Corporations Nationwide, I Ms. Barbara Jean **, would like to make a personal positive approach towards the Business world, your blessings of communication skills are always prompt and recognized beyond measures, because it's not easy dealing with people and their personal issues in their miserable lives. KEEP UP THE AWESOME TEAMWORK 👌.

Worst bank ever. Customer/ business owner for decades and they treat you like crap! I've ran big money thru multiple account, have good credit, have good credit lines with other big banks, but BofA only wants 800+ fico scores to qualify for their bottom feeder credit cards. I'm closing my accounts and going elsewhere.

This bank sucks. Because I was forced into bankruptcy in 2010 because of the 2008 crash, I have been 69'd by this bank. Even though we recovered, and have had 15 years of great credit, with an over 800 FICO. We have a number of GOOD credit cards, but thought it would be great to have one that was tied into our upcoming Norwegian Cruise. They, of course, have a faulty algorithm, which only alerts them to past defaults, not what's transpired in the last 15 years. I say, Bank of America, take your CC and stick it where the sun don't shine. You have lost a good customer.

I have been a Bank of America customer for over 40 years. Their customer service has progressively gotten worse. At this point, I am seriously considering changing banks. Today I went into the bank to get a verification form filled out for my housing. Apparently, they no longer trust the staff in the bank to satisfactorily complete the form. A request must now go to corporate. There, they will complete their own form and email it to me in about a week to 10 days. No, they will not fill out the form that LI housing authority requires for banking verification for low-income housing. No, their customer service representative and managers can not fill out form.

I did business with BofA for more than 30 years.. I got a fraudulent charge on my account. I hired an engineer to explain that the software I bought was a fraud and in spite of this they made me pay the charge, which I did.. I immediately canceled and terminated my 30 year relationship and they filed a bad credit score against me causing a 30 point drop in my credit score. These are the same people that defrauded me the United States during the 2008 financial meltdown which they caused. These people are not trustworthy and haven’t been since they ripped America off in 2008. Bank of America hasn’t changed since 2008 and I was fool to do business with them. They are a sleazy today as they were in 2008. Avoid this bank at all costs, they are criminals and thieves.

I recently opened a small business account with Bank of America and had an extremely disappointing experience. I sent a wire transfer from my brokerage account into my new BoA business checking account, but due to a one-time clerical error (omitting my LLC name in the beneficiary field), BoA never posted the funds. Instead, they charged me $15 for the incoming wire they rejected and then another $30 for returning the money to my brokerage.

If I can give a -0 for Bank of America, I will do so. This is the most horrible experience. A person can ever have. I got a call along with them and I called customer service for login information and it is unacceptable how uneducated these agents are to assist further with trying to log in. This does not set right with a new customer. Once I sit down and clear my head I’m gonna do my best to transfer the loan over back to Chase with my first man. This is the reason why possible that Bank of America lost so much business and so many branches closed down because of the incompetent people that they have working for Them.

I reported fraud on my account and the customer service associate from the customer service line named Michelle told me I can’t view a digital card. I would have to wait 4-7 days for the physical card.

HORRIBLE BANK, LOTS OF FEES FOR BUSINESS. I have partnered with Bank of America for 23 yrs and now they are trying to add fees for services that have been free for 23 yrs. I am canceling all my accounts with Bank of America.

40-year customer. Canceling account because I am starting a consulting business for myself and because I don't have direct deposit, so they are charging 12 buck fee per month. No loyalty, they refused to let me not have fee for a few months while I was building. Absolutely terrible to do this to a loyal customer of 40 years. Terrible customer support to help explain.

On the afternoon of Saturday, July 26, 2025, I visited the ATM in front of the Bank of America location at 9649 Barker Cypress Rd, Cypress, TX 77433, with my family to deposit $3,800 in cash. Unfortunately, I accidentally deposited the money into the cash dispenser instead of the deposit slot. The machine shut down, and I was unable to retrieve the funds. I called the bank immediately, still at the ATM, and informed them of what had happened. The agent took my information and stated that they would investigate the matter. They credited the amount to my account on July 28, 2025. The following morning, on July 27, 2025, I had to travel for work, which prevented me from visiting the bank that week. My initial claim was denied on September 20, 2025. My wife and I then visited the bank on September 21, 2025, to dispute the claim denial, and it was reopened.

I would not recommend this bank to anyone!!! They closed my account. No notification. No alert. They couldn't even tell me why when I called several times. I had money in the bank. I was told to give them 7-10 business days to receive a check from them of MY funds. It’s day 11 and I haven’t received MY funds. I called and the customer service rep said I need to give them by the end of this week! This has been such an inconvenience for me and my bills!!! This is bank is the worst!! I just want MY funds and they will never have to worry about me!!

I have used BOFA for years. For some unexplained reason, payments from the checking account were put on hold, despite having more than enough funds available. Clearly, a mistake was made on the technical side of BOFA, but it took many weeks to fix. Customer service was bureaucratic and cumbersome. Late fees and interest were charged by the businesses I pay, as a result. BOFA has not reimbursed me to date for this. If there is a problem, I have learned that BOFA has too many layers of bureaucracy to resolve any issue efficiently.

After being a loyal customer since 1998 I have decided to cut my ties with Bank of America. Their services have declined tremendously over the years. Months ago, I was not able to access my account Via my laptop no matter how many times I followed instructions to change my password. This morning, I found out the delinked my account from Coinbase. I'm moving my business to another financial institution without looking back.

What has happened to "customer service"? It sure is NOT at this branch or through their 800-service number, unless you speak Spanish or **! We moved from Wells Fargo after being with them since 1989, That is 36 Years! Until recently we never had a single problem with them. Out of only FOUR, yes FOUR attempts to conduct a very simple transaction at this branch we are left upset and not being able to take care of our simple transaction! In my many years of dealing with small hometown banks to larger nationwide banks I have NEVER experienced a bank as bad as Bank of America... Since when does a bank not accept CASH as a deposit into a checking account?

I rarely write reviews, but my recent experience with Bank of America left me deeply frustrated and disheartened. After depositing a check, a misunderstanding arose regarding its processing. Instead of working with me to resolve the issue, the bank chose to withhold the funds without clear justification. I provided all necessary documentation and clarification, yet their customer representatives remained inflexible and dismissive.

I have been a client for 26 years. The security breaches are often and troublesome. Im in a foreign country and my debit card was compromised according to them. They cancel it. I was told I will get an expedited card in two days, then 5 days, then 10 days and today I was told 16 days. Almost a month and no card. After multiple calls, multiple agents and multiple attempts to access my money it has been impossible. Tried wire transfer, need a card, tried Zelle, need a card, bank to bank, need a card, USB security apparatus, need a card. Basically I'm stuck in a foreign country without money for food, transportation and rent (due today) and no access to my money for almost a month. Every agent have different info and it all proved to be worthless or blatant lies. All you get is "we are sorry" and excuses to retain your money in their bank. This got to be fraudulent and wrong.

Bank of America is the worse place to bank. I will never do business with ever again. If you have a small business go to credit union. Don’t make the same mistake we made. We deposit a check and they put 11 day hold affecting our business. Go somewhere else. They will make you go bankrupt.

Just be aware that sometimes when you put money in Bank of America it's a little difficult to get it out. We put some insurance money into Bank of America account and were told that it's no problem to come in and split the money later. Now when we go in to do that they say oh you've got to have a debit card or you've got to have a code sent to your phone. They wouldn't accept any other ID. It's got to be one of those two things. So even though it's your money you can't take it out unless you have what they want. But of course they don't tell you that beforehand. And yes, it was a large amount but it was a large amount when we put it in and nobody ever mentioned having to have all that when it was taken out. Go elsewhere.

Paid just below the minimum on accident. Misspelled payment. The card was deactivated with no notice. When I called the customer service, they did not care and laughed at me for being embarrassed that my card was declined. I transferred my Bank of America card to another card, and I will never use Bank of America for anything.

Heaven help you if your parent or loved one passes. They want you to spend money (which is more than what is in the account) to get paperwork to get money that was deposited in her account from SSI that I was the sole beneficiary of and now I can't get it unless I spend a ridiculous amount to get some dumb document. Doesn't matter that I was POA and have proof that the money was suppose to come to me. Absolutely ridiculous.... Way to make an already difficult situation and devastating heartbreak even worse. I will never use this bank and I urge anyone else not to as well... At least I know now why you guys end up with all the money from people who die. It's because you make it damn near impossible to get.

I have been a customer of Bank of America for more than 15 years, I am platinum customer and my account is always in good standards. Today 9/24/25, I call customer service because they charge me interest in on of my credit cards for no reason because it is always paid in full every month. Amber from customer service that didn't have idea what I was talking about, advised me that the interest was charged and it is normal, jjj she was a joke, no idea at all, when I questioned her more, she advised me to go to a bank and ask there, she didn't know that it was a bank mistake but she tried to convince me that it was a genuine charge. Please Bank of America, have some respect for your customers and hire people with the right knowledge and not an incompetent just to fill a position. Probably you will lost a customer with that give a bank value for an incompetent. Very sad.

I've been a customer for 11 years, great credit limit that I worked had to achieve being a ** in a professional career. Recently B of A, sent an ACH in error and rather than reversing the charge, they simply applied it to my account with an outrageous interest rate. Then they closed my account. I can not access for online balance or make payments. They totally set me up for failure. I will contact CFPB.

With all the advances in everything, why can't BoA stop a charge that's processing? Why, really? And why does it take so long to complete? Customer service, and I use that term loosely could care less about the financial hardship this action causes. After sitting on hold forever only to be told it's too bad you have to wait until the charge has been processed before you can place a claim. The automated phone prompts are also terrible. Regardless of what you say, they tell you they've sent you a link to complete your claim and then hang up on you! If you ever feel like you just want to become infuriated for something, just call them, they'll be more than happy to oblige in ruining your day.

If I could give a NEGATIVE 10 I would. I would call the debit card customer service line and they would answer the phone and not say anything and put me back on hold then pick up the phone, wait for a for more seconds without saying anything then put me back on hold. They would do this for more than 20 minutes until I get so disgusted and hang up. I have eventually moved my money over to another credit card. This is this worse customer service I have ever received.

I contacted the bank in July to plead with them to not pay any of the automatic payments because I lost my job and had no money to cover them. I was told, "No you have to put stop payments on each, which cost money," which I already told them that I don't have. Now my account sits in limbo, collecting more and more fees. I wish I had never gone to this Bank. I was forced to because one of their big customers that I worked for wouldn't pay me unless I opened an account with them. Now I have no work, no money and a Bank of America bill just growing because it has to go through their process for charge off. Thanks for nothing, I would never go back to this bank again. If you're a small business, go somewhere else, you'll never get anywhere with Bank of America.

I recently visited this Bank of America branch (1230 Parkway Ave STE 106, West Trenton, NJ 08628) with my father to withdraw cash. While I could have used the ATM, I specifically wanted $100 bills, so I figured, 'Why not go inside and speak to a human?' Big mistake. The branch was spotless, quiet, and oddly peaceful… probably because no actual work was happening. We were greeted with a smile by one gentleman, and then — like characters in a low-budget spy movie — I noticed a handful of employees peeking at us from behind their translucent glass partitions. I counted at least four staff members, including the manager, all having casual conversations and taking leisurely strolls around the office like they were in a mall, not a bank.

Damn BofA! After twenty-five years at this crappy bank (I didn't switch before because I thought it would be too much work to open an account at another bank), I discovered that when I opened a new business account, I couldn't access my money. I went to pay an employee, and the transfer limit was $2,000, and I couldn't pay. I went to the branch and asked to release the digital card, but I couldn't either because it wasn't released. At the branch, the employee just said there was no way to help me with that. Everyone, get ready, because you won't have any rights to what truly belongs to you. The devil has arrived, and one of his names is Bank of America.

I used to be responsible with money and always paid my credit cards on time. I took pride in having good credit because it meant stability and opportunities for me. Then COVID hit, and my entire life changed. I got very sick, had to fight for my life, and couldn’t work. As a result, I fell behind on my bills. My once-strong credit fell apart, and the stress of that has stayed with me ever since.

I have been a customer of Bank of America for over 30 years. I love the bank, but over the past year I have found their customer service department has become the worst I have experienced in any company. As much as I hate to do it, I will now have to change banks due to the poor service I have received from their customer service department. Good luck to all newcomers trying to get service with any kind of problems.

I've been banking with them for almost 10 years, now they're charging "monthly fee" for my checking account $12 and they keep charging my savings account "monthly fee" $5. So this is a total of $17 monthly fee equivalent of $204 yearly just to have an account with them? Then when I contacted their live customer support (which is almost always unavailable) the guy just copied and pasted all the steps to close my account once I mentioned him that if this can't be waived that I will close the account. He really did not care at all.

I recently opened a BOA savings account in Pinellas Park, FL then needed saving account. I had the pleasure of meeting Dylan **. He is now my personal banker that I will go to moving forward. He took very good care of me and my husband is switching over to BOA as well. Everyone in this bank is personable, especially. I was very impressed and I will spread the word.

Awful website and phone service. It has become the worst bank in America. Procedures online can be difficult. Phone service robot is annoying and ineffective. Waited over 15 minutes for representative who was not helpful. Goodbye Bank of America. They closed local office, and I have to travel far to actual office in another town. A local bank is much better.

I’ve been with B of A for over 20 years with multiple businesses and accounts with them. After my latest exp, I will be moving ALL my accounts. Not only do they have the highest fees in the business, now they lost or just don’t even care about their customers or customer service. Every employee, including managers, are limited by what computers tell them instead of common sense and customer service. Even after good relations with them for over 20 years and no bounced checks ever, they are now putting long hold times on standard deposits from my usual customers that are starting to hinder my business. They say it’s not me but it is happening to multiple of my customers' deposits from very rich men.

Look up any other bank and it it tells you the CD rates very clearly. Not Bank of America, they just list a huge range of what it could be. For example, they say it could be .01 to 4.3. It’s ridiculously vague. The App they have isn’t any better. Also every time you call you are on the phone for a half hour to talk to a robot.

Worst bank in a teller service, mostly 1 teller at counter, other one always on break or doing other clerical work, or close half an hour before bank closing to bank out. Mostly deposit check goes on hold or delay transfer, it really screw other checks you deposit other bank because of Bank of America. Wouldn’t recommend to open an account with B A.

I would like to acknowledge and give recognition to Ms. Betty A. **. Yesterday on 9/3/25, I walked into the Bergenfield Bank of America location, after I had went to the New Milford location. With an hour left to closing, I had a big ask of my bank. I was being audited, and was asked to provide proof of my individual personal transactions for the whole year in addition to my business account. As you can imagine we had to kill a lot of trees lol. Betty was so patient, and took her time to explain things to me, got to know about me and my business and found out we both worked in the Bronx.

I will give - (minus) star for this stupid Bank of America customer service, I was cancelled that bank once but I am back to the state where this bank is most populated and I had to have it again. Each call will take 40 min = like to call to immigration or to.. another planet. What a shame! All customer support lean to your phone number and if I have to call from another phone- it's forever waiting time, no surprise that people hate this bank.

I had a credit card for years with them. I froze the account as I was traveling for an extended period to only come back to charges that were allowed through, late charges and now a drop in my credit score. Just for reference, in my 30-year credit history, I’ve had only 1 missed payment. You guessed it, this one, on the supposedly frozen account. When I tried to address it, customer service said they’d send the dispute to review. I got a form letter saying there was nothing they could do. I called customer service again and stated I’d pay the late charge and please not let this affect my credit score. They said no, sorry. Buyer beware. I’m not sure what freezing accounts means if not to, not have charges made to your account.

Reported fraudulent activity because there was a $1000 unauthorized withdrawal. BoA conducted an “Investigation” and concluded it was authorized. I scheduled an appointment at one of their locations to appeal their decision and they said they couldn’t help. After I Called their customer support and after being put on hold and transferred (multiple times), they hung up. Lost $1000.

I have been a BOA customer for over 32 years. This bank's customer service has declined rapidly in the past 19 months. I was a victim of a $20,000 loss due to an Asst Manager choosing to deposit her way and not as I specifically stated. She also sent it to an incorrect account and was unable to withdraw it, with her error. Today I am experiencing a delay of accessing Estate funds after 8 days from the same Attorney's office I deposited of $11,000. From the same Attorney 's office as last year with accessing the $94,000.00 deposit the following day. There have been numerous other issues too. BOA has changed for the worse. I plan to withdraw all my accounts and start fresh with another company altogether. BOA get your act together.

I’ve been a Bank of America customer for over 10 years. On 03/03/2025, an unauthorized charge of $1,309.99 from Rent-A-Wheel hit my account (ending **; card **). I reported it immediately. On 03/12/2025, the bank posted a provisional credit, but on 05/14/2025 it was reversed without any conclusive proof that I authorized the transaction. I filed multiple reconsiderations and got repeated denials with contradictory explanations: alleged consent, a contract tied to a different card (**) than the one billed (**), “duplicate” claim, and Mastercard Account Updater (which does not equal my consent).

I had a dire situation where we had to go into our 401K and the fastest way to get the funds was by physical check. I deposited my check into my BofA account that I've had for over 4 years. My online receipt noted that my funds would be available the next business day so I can pay what I needed to which was a deadline for me. The next day my account now specifies that my funds are on hold for an additional 6 days before they make the funds available. I call the branch and they said they couldn't help in releasing the funds and was routed to customer service. The only thing I got my the supervisor and manager in customer service was that they could do nothing to release my funds earlier because "the system" has deemed that this process will take 7 days.

One of the worst customer service companies that exist. My father and I had a joint business credit card account with them for over 24 years. That said, I went in last month 7/25/25 to set up auto pay. I mistakenly selected one of my old business checking accounts for payment and they closed the account due to non-payment, after explaining the situation they stated that there is nothing they can do. Keep in mind that our credit limit was 50k and the card was paid off as of recent with no reinstatement. This company has ZERO customer loyalty.!!!

This is the absolute WORST bank in the industry and I truly believe they try to achieve that status. Customer Service is nonexistent. Systems and processes - archaic. They redefine the meaning of inept. STAY AWAY. B of A sucks like none other.

I have now had to contact a major news station for help because the federal government has not fined BOA significantly enough to stop the stealing..They repeatedly hold checks that have certiified funds from attorney trust accounts and change the dates and delay clearing of the checks especially after you report them...They lie to your face and make you wait for your money. I am closing all accounts as soon as my check clears and I am pursuing legal action..They even held a money order from the post office and lied and said it was no good and then eventually they cleared it..I have filed another addendum to my complaint to the Office of the Comptroller of the Currency who also doesn't do enough

I was on the phone with a customer service rep and she didn’t like my questions on the help I needed so she hung up on me. Horrible service. I only have two credit cards with them. I would never bank with this institution.

I came in to deposit two relatively large Bank certified checks on August 7, 2025. The teller could not help me because the check amounts exceeded his limits. Thus, I was greeted by their manager, Luis **, who tried to sell me some of their services and assured me that my checks would clear the same day. Today is 8/15/2025 and my checks still have not cleared. I went to the branch twice and each time I am promised a different clearing day. This is absolutely ridiculous. I will be closing my account and never dealing with them again. BTW, I took another check to the Columbia Bank. It it was fully cleared in three days.

The absolute worst bank ever to deal with! They have lousy customer service all the way down to the branch level level. They consider any thing you do out side of normal activity as fraud and will lock your account. They will close your account at their discretion without benefit of advising you first. Local branches are useless. If there is money in your account once they close it, you won’t be allowed to get your money from the branch. They will mail you a check within 10 days. Their money, never yours. Their policy! Run from them. Do t finance anything with them. You’ll never own it! Length of time with them means nothing. You are just an account number, especially if you are of working class and not rich.

I can’t even begin to collect my thoughts on how displeased I am with Bank of America. Definitely negative. All the way from Customer Service. To online app. Phone service is even awful. I instantly regretted signing up with them. As soon as I became a customer. SMH. I’m disgusted!

Extremely Poor customer service! I had over $300,000.00 in checks written from my 24 Year "Preferred Client" checking account. Because they were deposited into someone else's account at Bank of America, they do not stamp Any information on the back of the check and will not release it unless you Pay your attorneys to take them to court for it! I've heard horrible things about BoA and have now experienced it! Think twice before trusting Bank of America with your money.

I would not recommend BofA to anyone who likes consistent use of their debit/credit card. Have been banking with them for 20+ years. Started out great, but after a few years, I started having issues. Have my card put under “lost/stolen” status and cancelled without my knowledge about 7 times. They’ve cancelled the card that I had and sent me a new one without warning so I was unable to access my funds for a whole week waiting on a new card. Those, along with poor customer service and the fact that it seems like they don’t give a crap about the people that bank with them anymore.

Scam after scam when reviewing their policies. Charges fees to get you to the point they can charge new fees for what they ultimately didn’t your account. I typed this much and they wouldn’t let me submit claim without more info. Just another way to try to stop complaints.

I lost a home!!! I deposited a check from a business on a Friday at a branch and was told the money would be available in 2 business days or less. This was a check from a business, not a third-party personal check or something that could have been shady. I sold a vehicle to pay closing costs on a house that I was in competition for, long story short, I lost this house and am now at an Extended Stay looking for another house!!!! These people tell you one thing and don’t care about anything beyond that. So to sum it up, this check was placed on an “extended hold” for an undetermined amount of time to “verify funds” while I had the purchaser verify that the check had already cleared his bank.

I was fraud on my account and submitted a claim that same day. They cancel my debit card and stated I will get a new one and that it was shipped the following day. Well it’s been 2 week and I’m still waiting for my debit card. And also I was not credit for the amount they had spent doing the fraud. I called and told them I had a mortgage to pay and only gave me a credit of less than half of the amount they had used. It was very upsetting and I’m still not able to make any purchases 'cause I have no card.

Came into the banch on Cherry in Long Beach simply update some business information. Don't know why it was so complicated to take my information and requested documentation... Waited 40 minutes for them to make a copy. Customer rep. Telling me to call the customer assistance number on a Saturday, which is only in use from M-F when I'm here at the bank. Makes no sense. I may have to take my business elsewhere.

I received a letter from Bank of America informing me that my credit line had been reduced to $500.oo from my current 12,000.00. The reason stated was based after they “carefully reviewed your [my] credit history” and based on the information of the TransUnion report. I should note that based on the information, I have had ONLY ONE past due payment (of $53.00) in the 16-year period of being a bank customer (see copy below).

Opened an account, did not get a credit card. The help representative stated it was sent. The online tracking stated it was still processing. Closed the account. Do not open an account. The bank is corrupt.

Worst bank, always took merchants side, never support account holders when disputed transactions, it took whole year to solve case and get my money back and they never did and didn’t care how I am work hard to make money but merchant ripped me off with support of America Bank!.

So they will glady take your money but request it back for a mistakes and it takes 3 months depending on who see it? What the heck does that even mean? Who do I need to talk to fix it then?!? I would not recommend this bank considering I spent 30mins with a robot on the phone to talk to a person

I received a letter from Bank of America informing me that my credit line had been reduced to $500.oo from my current 12,000.00. The reason stated was based after they “carefully reviewed your [my] credit history” and based on the information of the TransUnion report. I should note that based on the information, I have had ONLY ONE past due payment (of $53.00) in the 16 year period of being a bank customer (see copy below).

My mom passed away over 10 years ago and BofA has not released her lockbox contents to me and my sister, after multiple attempts, including several personal visits, phone calls and emails as well as documentation efforts. We have now hired an attorney to assist us in this matter. Additionally, BofA makes it difficult to contact, as they do not answer the branch phone and make it difficult to sign-up for appointments. I had to go in, then make an appointment for the next day to speak to someone.

Worst customer service ever! Stood in bank 20 minutes before I finally walked out and went to my other bank. While I was waiting, 2 BOA managers stood chatting. Never offered to help! Terrible bank with absolutely no customer service.

The worst bank ever and they have the most incompetent staff. They closed my 2 great standing accounts with more than 1k in rewards and denied to let me use the reward. The customer support had no idea or didn't want to help. They kept transferring me to different departments and some of them said that the information that I received from the previous agent was wrong or they didn't know why it was said to me. If you value your hard earn money never use this bank. Capital One, Citi or Chase Bank are million times better. Oh and forget about overseas call.

I’m leaving a above and beyond review for Celina in the customer service department. She was amazingly responsive, Helpful and understanding and respectful of my situation helped me gain access back into my account that was recently closed due to fraudulent actions from potential scammers. She verbally took her time to talk me through the process of keeping my account secured and assured me that my funds was untouched. Thank you so much to Celina and her amazing actions.

Worst hold times ever. Very poor customer service. Banking center employees are rude, incompetent and act as if they dislike their jobs. Often hard to understand customer service advocates when calling. Bank of America does not protect its customers from fraud and theft.

Why do Bank of America give two account numbers for my ONE credit card account. Each account giving conflicting information, two different credit available amounts and two different balances. One account gives only Payment history (which shows up later which caused me to make a double payment thinking my payment didn't go through), The other account number for the same credit card, just list the credit card transactions. This account have an untrue account balance and available credit. This can be very confusing and totally unnecessary. BOA, is time to stop being lazy and take the time to up date your website for your customers!

Made a cash ATM deposit and ATM rebooted during the transaction. Called customer service and was given run around for 2 hours regarding the matter. Complaint was escalated on a Friday. Called on Monday to check status and was told escalation was approved and acct. shall be credited within 24-72 hrs. Just called back (Thursday 72 hrs) to check since money was not in my acct. Customer rep stated it was escalated and will get a supervisor to assist me. I get a supervisor Jaqueline D. from Arkansas who was the rudest person so far telling me that escalation was denied. Would not let me speak as she just wanted to say what she had to say without listening to what I was told previously. Corporate should do a better job of training their supervisors since they are the last resort for a customer for assistance.

Do not bank with or apply for a loan through B of A. What was supposed to be a simple process was extremely complicated. The portal for submitted all of my documentation did not work at all, despite me reaching out to the loan officer for help. He told me to send my documentation did directly to him, and I ended up having to resend emails (four times!) because he said he didn’t receive them. I also went days and weeks in between this, because he never reached out to tell me something was missing. I had to be the one to reach out first. I called & emailed multiple times, often without any kind of answer or callback. Their customer service is a disgrace! I will never bank with them or apply for a loan through B of A ever again!

The moment you need help they will transfer you 20 times just to tell you they can't help you. They won't help with overcharge problems, it's difficult to change any personal setting you have to call and they will do the transfer thing. This bank is just a hassle. I will not use this bank anymore, don't want to cancel for credit score. But will not use them. If you don't run into any problems this bank is good for you.

Bank of America – 20 Years Down the Drain. After two decades as a loyal customer, I’ve never felt more disregarded and disrespected by a financial institution. Bank of America has become a time-sucking machine — no urgency, no care, no accountability. It’s like dealing with a corporate shark that thrives on inefficiency and customer frustration. They've clearly forgotten who they serve. I'm done. Moving my money and business elsewhere.

This bank is awful! The hidden fees and backdoor charges are ridiculous. Customer service sucks! Run away from this bank. It was a decent bank but they have gone downhill in a hot second. It’s becoming the worst financial institution.

Omg, today I had to go to Bank of America to visit the teller window, I don’t bank with them thank God, how about a ** man made a deposit & forgot his id it was about six of us customers waiting, we had to wait a very long time. I asked, "So we have to wait for him to return" & was told yes, crazy unbelievable -also when he returned, he had a picture of his id on his phone that he showed the teller, smh- the teller already did the transaction without id. I thought you had to show id first before service at a financial institution, it was unnecessary & other tellers was busy talking & it took (3) tellers to count money the armory truck bought, they don’t answer phones. If you bank with them 🏃‍♀️ run - you are better off going to a credit union, it’s way better, because the fees at Bank of America is not good at all, view your race, and look around at the credit union rate. See a big difference!

Bank of America just opened an office in Fern Creek Louisville Kentucky. I have been trying for a week now to call them. No one ever answers. They say they're always with a customer. They open at 9:00. I called at 9:05 and no one answers the phone. I have to drive all the way down just to ask a simple question.

I use Bank of America for my business (since November 2024) and my personal for over 30 years. I purchased my business (a medical facility with several doctors) in November 2024. I changed one of our office accounts and our payroll to Bank of America and opened a business credit card thinking it would be convenient. It has been a terrible experience. I am putting this on here for small business owners and esp medical providers with numerous docs. My payroll and everything is through this bank and, although it is going to be a pain changing everything over, I am planning on closing the account and moving everything to Commerce. Commerce has been wonderful throughout this practice transition. I went so far as having my cpa talk with bofa and she also said they were rude and extremely unhelpful.

Bank of America suspended account, didn't unsuspend after I paid over the phone. I had to call customer service multiple times to resolve the issue and wound up cancelling the card. The process was such a pain.

1) BoA keeps charging $25/month fee for the opportunity to have a savings account with them, despite the fact the account has more than $25K balance THEY told me was required to avoid the fee. I have called multiple times, each time getting a one month credit, but they are unable to credit more than one month without an act of God, and THEY keep charging the fee!! 2) The savings rate for this super duper account is hidden, and you have to call to get it, is... (get ready)... 0.01%!!

I tried to activate my new credit card by phone. Both the number on the cover letter and the number on the card featured a loud female voice (recording?) screaming at me that they wanted to give me a free medical alert device. The other number, which I normally use for customer service, invited me to wait indefinitely on hold, or wait for a callback whenever. I have been with BoA and its predecessor banks since 1981, and I believe this is the poorest customer service I have encountered. I intend to activate the credit card somehow, and then file it away without using it.

We have paid extra on our loan for years. All Bank of America does is pay it forward to future payments instead of putting to interest. By doing this, they steal interest for you. Even though I have filled in the space on their bill to pay extra principal. SO STAY AWAY FROM THIS BANK! They are more like loan sharks than a banking institution.

Bank of America is worthless. I opened an account and attempted to close it the following business day because nobody has time for this. I closed the account because the reason for opening it in the first place stated "failed" then received a letter today they the payment went through on the day I closed the account before I closed it. NO IT DID NOT. I closed it in person and the funds were not there. This is absolutely ridiculous. Wasted 13 hours now over 4 different days on one issue. Now a month later I received a statement that the account is still open. Another customer service call. Nobody has time to deal with the MESS this bank creates. Stay far away.

I went to Bank of America in mount prospect Illinois to open a business account. The banker Alma ** helped me to open business account on the mobile app. Also she asked me questions about financial need how to improve credit and she referred me to navicore and I am very satisfied with the service and I recommend for satisfaction of you.

I have been a Bank of America customer since 1995. I have never had any negative experience with them. I love this company. They have taken care of my finances the entire time with no charge for my account. They are the most convenient, accessible and professional bank that I have ever used. I recommend them to all of my family, friends and acquaintances. I will always remain loyal to this company. A+++++

I deposit my company couple times already, the check not hold and last time I deposit same company check I work and it hold the check about a week. I call it, say they need verification the check. I can’t believe it. If they want verification, have beginning 1 check I deposit have to hold but they don’t and wait last one I deposit it, hold, the staff is very back service. I will change different bank.

Bank of America is a joke and is sorely in need of a total revamp of their services and employee training. They are a mess - especially their Estate Services. The left hand has absolutely no idea what the right hand is doing. I've spoken with 8 different people at Estate Services after my Mother passed away regarding transferring her considerable Money Market account to me and my siblings, which was POD to 4 of us. It has now been 2 months since my Mom passed. We've been working on this since May 30th with their required documents that need notarized. They have every excuse in the book to hold our money. Sue vs. Susan didn't pass muster even though it was a notarized signature? So we went back and got a 2nd notarized document with Sue, since that was on the bank account as POD. We sent that on May 31. Guess what??? Just got notice that the disbursement of funds was held up for all PODs because Sue signed as Susan!!!! They can't read or look at files either.

Watch out! Zero balance means nothing. You get hit every month with interest even when account is closed. They use averages and not actual balances. Also watch your every month fee not using the account.

I have been with BOA for 13 years however, for the past year they have been very inconvenient. I rather use online banking than to walk into a branch. Customer services representatives are not on the same page.

Sent them a check to pay off car and they refused to put towards payment and continued to charge me interest until I sent them the amount of the payment and would not let me speak to any supervisors. Laughing about it as well. I'll never use these guys again.

I’ve been a Bank of America customer since 2002 and a gold member. Today they decided to debank me, closing all my accounts. They gave me no chance to negotiate or understand why. After losing big when they were anti-crypto and anti-conservative, this bank isn’t the same as it was 20 years ago. Avoid at all costs.

Greetings, my location is econ and colonial, union park. The staff is very attentive. My experience with Martha has always been pleasant. She is present and enthusiastic. Good job Bank of America hiring this young lady.

My husband and I went to Bank of America on behalf of my mother-in-law. My husband is her POA. When we got there, a banker named Claudia approached us. She was talking to my husband and me as if we were children. She was more interested in showing us her basic computer skills. I asked for the deposit slip at least 4 times. When she came back from making the deposit, I asked for the deposit slip. She never listened to our needs. She told us it is online. When we got home, the dep was in the statement. This is how much she listens. We had to go back and get it.

There’s no rating on this bank. No matter what funds you have in your account to make bill payments. The bank always hold on to your money & then denied payment. What the bank does is not making payments to checks or bills that are sent first especially larger amounts. They would put payments on processing & then denied it at the end of the day when there’s sufficient money in the account.

I opened the Bank of America credit card for the low interest rate. I got the card paid off on July 2 and then on July 15 it automatically took out the exact amount that had paid off given me a credit on this account. My auto pay was set for $200 a month so why it took the whole thing I do not know especially when it had all been paid on the 2nd. The really bad part is that it drained my entire checking account which left me high and dry. I called on the 16th and the lady was helpful and set up the account to refund the money but it would take 10 days to give me my money back. I asked who was going to pay my bills because the amount they took was over $4000. I asked who was going to pay the overdraft fees because this was not my fault.

Bank of America mishandled my debit card / checking account billing disputes originally submitted on May 29, 2025. These were incorrectly processed as fraud claims, despite clear evidence that my disputes were related to items not received, defective items, and unfulfilled merchant refund promises—not unauthorized transactions. On June 9, I was told my claim would be correctly reopened as a single bulk billing dispute. On June 12, I was informed the dispute had been transferred to the proper department. On June 18, a rep named Rebecca stated that chargebacks were issued and provisional credits were being escalated. However, on June 20, I was told no such actions had occurred, and the Billing Dispute department had only just received the claim. I was further told the 90-day review period would only start after individual disputes are refiled, due to the initial misclassification.

The customer service related to CDs opened through Bank of America (Merrill) is the worst I have seen. They refused to communicate via email and will only share account changes via Snail Mail. You cannot opt to not renew your CDs online. You must call to determine the fate of your CD during a 7 day window or it will automatically renew for 3 months at .01%. If you call to close after the 7 day window you will be charged fees. Fidelity is much more flexible and has better rates.

Customer phone service waiting time is horrible! Waited 47 minutes and no one taking my call. Yes, I called @4pm on a Tuesday but common, waiting for almost an hour. That's Crazy! Geez, at least offer a call back once an operator is available to take my concern. Member since 2013, very disappointed.

Was mistaken in my lower rating.

I get much, much better customer service from my online bank, without the Bank of America fees! Why anyone still banks at BoA is beyond me. You can do better. Your local credit union provides much better interest and rates, and likely provides access to an ATM network as well.

First, I closed my credit cards with BOA because I was being charged randomly on my credit card for things I never bought. I ended up going back because my now wife and a rich lady I knew used BOA and I liked that you could get $100 bills directly from ATMS anywhere. The banker said that there was a promotion where I get $300 if I connect my direct deposit from my job within 3 months. What he failed to mention was I would be charged a fee if I didn’t set up a direct deposit. I was furious and full of regret for going to this bank. I was busy with school, work and family obligations and put it off for about 3 months of fees. I ended up going to the bank to talk about these fees but also to close my account because I wanted nothing to do with a bank that would do something like this. When I sat down with the banker with my wife, he told me what brought us in and I said I’d like to close my account.

I had a terrible experience opening a new credit card with Bank of America. They sent me the card in the mail, but it was suspended due to being a new account. I called their fraud center five times, and they could not activate it. The people who answered the call said they were from Texas but spoke with an Indian accent. They could not send a text with a verification code, of course, because THEY ARE IN INDIA. They insisted I had to drive to a physical bank location and bring two forms of ID to prove it's my account. I am unable to use my own credit card until I drive to the bank. I work five days a week from 9 to 6, so I have to take time off work just to activate my card. That's ridiculous. They hire customer service from India that apparently has no power to do anything on their end, and I have to pay the price.

I have been banking with Bank of America for 27 years! I love their super friendly banking staff and the user friendly online banking app! Their services, such as banking activity alerts, are spot on for helping protect my accounts from fraud. They have also helped me when dealing with a dispute regarding the misuse of my debit card by a vendor. Wouldn't bank anywhere else!

These are the laziest people who work for BOA. Paychecks that should be put in at midnight you're lucky if the lazy staff puts it in at 6 AM. The branch is almost never opened. LAZY STAFF & SUPERVISOR.