Bank of America Reviews

I would leave 0 or negative stars if possible! With that said Their customer service is a complete dumpster fire and so are their practices! Then when you try to work with them they tell you to GFYS! Bank with anyone other than this company! They are complete Shite!

Boa has great perks on paper. The issue is they make using the perks so incredibly painful that few want to capitalize on them. To replace a HELOC I already have and is secured with by the house and funds in my asset pool, they wanted me to write a letter saying how I have so much money and justify how I make to money I make annually. The perks are only perks if you can use them. I asked why they needed all of what they were asking for and was told “it’s just our policy”.

Worst customer service ever. I deposited. Worst customer service ever. I deposited a cashier check from Well Fargo Bank, they put on hold for more than ten days and no one at Bank of America that I can talk to for reason of holding a cashier check from Well Fargo Bank, they put on hold for more than ten days and no one at Bank of America that I can talk to for reason of holding.

I have been a Preferred Honor member of BofA. I have had excellent service from my local bank. However, dealing with BofA Claims has been a great disappointment.

If I could give less than one star, I would. This bank has gone downhill and has the absolute worst customer service and policies in the industry. I am in the process of closing my accounts with them and moving to another bank. I hope to never deal with this bank ever again.

I would give a zero rating if possible. Bank of America is by far, hands down the worst financial institution I have done business with. Frankly I don't trust Bank of America with my money. Simple everyday tasks such as paying for groceries, when the funds are available in my account, ready to use and should be easily accessible, are complicated AF! As soon as I get my debit/atm cards in the mail I'm withdrawing all my funds and don't give AF what happens to the account when it closes because I guarantee you I WILL NOT be coming back. If this is how they do business with their customers, the institution will not last much longer. Furthermore, Bank of America seems to not care that I'm in a unique situation, meaning there is no physical locations anywhere close to me in the state I live in. The nearest bank is an hour away.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager, Elzora, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations—which led to her transfer from the St. Charles branch due to similar complaints—this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Worse bank to deal with, and now they partner with Zelle and the customer service is worse. Fraud claims are never actually investigated. Customer service will tell you one thing and do another. I recently was scammed out of $500.00 Zelle assured me they could dispute it and I would be able to show my proof I was scammed. Nope. They allowed the person to continue scamming and stealing people's money. I would not recommend this bank to anyone. There is no protection as their customer.

Encouraged to open a CC with a first year bonus of 3% plus a 3% first year category of my choice. Total 6% on internet purchases. Al other purchases 1%. Folks I get 1% and that's it. They just don't reward period.

I am extremely disappointed with Bank of America’s customer service. I have been trying for two weeks to obtain information about my bank accounts for a legal matter, and despite calling every day, my issue remains completely unresolved. Each time I call, I spend 30 to 45 minutes on hold or speaking with representatives who are unable to provide any answers or solutions. To make matters worse, when I finally asked to speak with a manager, the call was disconnected. This level of customer service is unacceptable.

I been Bank America customer for 40 years. Unfortunately happen to me I was SCAMMED for a very large amount of money... There was several unauthorized charges made by scammers from my checking account. To my surprise, I received a letter from BOA that my account is closed and will never be able to reopen my account again. I was totally shocked; after all these years being customer, instead helping me in this absolutely devastating time. No explanation why such a decision was made. I am very disappointed with this Organization.... I tried to call customer service; no one would tell me why they did that. Some of the associates were not very friendly with me as well.

I wasted hours trying to solve a simple mistake BofA made. Unapologetically poor service, ridiculously bad phone support and disagreement between the branch and the main customer support made me decide to switch to a different bank. I encourage you to not deposit your money into this frankensystem.

Going to change banks due to a claim I made. They are saying I made a charge. I know that I did not. They are going to take the money plus any fees for investigating the claim. I am going to close all of my accounts and bank with someone else. I feel as though they are calling me a liar.

This review is for my multiple visits for the Cerritos Mall branch of BofA. Prior to my visit, I always made appointments to ensure I don’t have to wait. Each time (at least 3 times) in the past 6 months, I had to wait a long time just to check in since there’s only 1 person at the front, in addition, wait another 30 minutes for my appointment. What’s the point of appointments if they can’t keep them?

Predictably horrible bank, no concern AT ALL for customers, it's all just about greed. They're up to something with the new rewards program - there's at least one deliberately dishonest bait-and-switch mechanism involved. If you dig around enough... you'll find "Checking accounts may have a monthly maintenance fee if waiver requirements aren’t met." But of course the "waiver requirements" don't exist anywhere customers can find them. So BoA wants its commodities - er, uh, customers... to sign up for recurring charges by BoA without being aware of those charges. Really it's outright theft more than it's bait-and-switch... Almost an hour & 3 calls later I'm waiting on another callback after being hung up on by the system. Got the call back again - they simply do not know what the waiver requirements are.

No damn good. Don't go there. I'm changing Banks what sucks? Really sucks. Really sucks.

Stay away from this Corporation. I was a cardholder for over 25 years with 50,000 line of credit. I made two Zelle transactions, each for 500 dollars, two weeks ago. I have been trying to cancel them since the very moment I made them. I have been put on hold, transferred, put on hold for hours. Their chat options is the same total non-functioning. I canceled mine today. They have set up a dispute with the company I sent the money. They never got the money, so why is there a dispute? They didn't do anything, and they haven't been paid.

They won't change a bill into quarters unless you are an account holder. "But... You're a BANK."

I have been a Bank of America customer for over 20 years, and my experience has continued to get worse. I've been trying to remove my name from a minor account for a long time. Because the account was opened when one of the account holders was a minor, both of us have been told we need to appear together. The problem is that the other person lives out of town in an area where there isn't a Bank of America nearby. We've made several attempts to resolve this, and customer service, along with employees at other Bank of America branches, told us that both account holders could come into a branch together to complete the process.

My experience with Bank of America was horrible and disappointing. After banking with them for almost 8 years, they decided to close all of my accounts. No explanation given, and on top of that keep 696.18 on one of the accounts and 1,870 on another account. I am sick and on disability and they don’t care. They are saying they the accounts won’t be close until the end on August, do not open a bank account with Bank of America. They are deceiving and horrible at explaining or facing their customers, I wouldn’t want to go through what I am going through.

Wasting time waiting for customer service. Been on hold for over 50 minutes and waiting. This is not the first time that this has happened. This level of customer service is making me reconsider who I bank with.

I have now been on hold with the customer service department for 45 minutes. A check that I wrote cleared with an incorrect amount of money. I can't believe it is almost impossible to speak with someone.

Hello. Can someone please help. This bank is hold my Social Security check since 6/29/2026. I went to two banks in Philadelphia trying to get this bank to send my SSI check back to SSA so I can get my check to feed my family. At both locations I was told that there was nothing that can be done about my SSI check because it's in a close account. So after I came in to a bank on 40th and Walnut Street and 16th JFK in Philadelphia both managers told me that there was nothing that they could do. My check has been sitting in this bank 5 days now going on six and no one from this company seems to care about resolving this matter.

They asked me to apply for a small business credit card with a FICO score of 830, they use AI to figure out your ethnicity. If you are an immigrant and **, forget about doing any business with them. They believe in ** supremacy and **. Very bad organization. In this day and age.

Because it takes 5 days for BOA to issue a "release of lien letter" I expedite my papers. Unable to transfer my plates or even get a temp tag. After many wasted hours, BOA was unable to. 5 DAYS BEFORE I CAN DRIVE MY NEW CAR!!!! Expedite my paperwork. I could not even get a temp tag which means I have to wait five days to drive my new car! I'm 84 years old and have never been treated in this manner by any lending institution. THIS IS ABSURD!

Terrible customer service and attitude at the BOA on Bee Caves Rd. In Austin, Texas. If they hate their customers so much, why are the doors unlocked? Lol. Manager is running off business left and right, according to other reviews. Took 20 minutes to cash a check. Very rude staff. Go elsewhere!!

I just want to start saying reviews are 1.7 stars? Now I know why I am getting ripped by your bank. On February this year I received a letter by mail offering 2 checking accounts with bonus, first business checking depositing 20000 you will received 750 after 90 days of holding the money into the account. Second personal checking with 10000 you will received 500 same deal. In May I did received the bonus from the business checking but not the personal. I went to the bank and I spoke with the banker who open the account for me and told me at that time that all I need is keep the money for 90 days in both accounts. She call I don’t know who with me present and they told her that I did not qualify for the bonus, because I need to do 2 direct deposits.

I am currently homeless because BOA has mismanaged the mortgage process. They abruptly cancelled my closing, and no one is responsive to emails or calls. I am a senior citizen, stranded in a truck with all my belongings because the underwriters and the mortgage representatives couldn't get their act together on schedule. I AM LIVING A NIGHTMARE because of BOA's incompetence. They are too big and disjointed to care. Run from this bank.

Why does it take so long for customer service. I have been on hold over 40 minutes and still patiently waiting, Please ask BAC to hire more reps instead of wasting our money on other non customer orientated entities or items. I am seriously contemplating movig to another financial institution. This is ridiculous!! It happens all the time!! If you try to use the call back feature that is a joke. BAC might call you back the same day if you're lucky. BAC please improve your wait times & customer service.

Warning: Disorganized, Rude, and Algorithm-Driven! I am writing this to expose the completely unprofessional behavior of this bank. When calling their customer service line, the representatives were extremely rude, impatient, and clearly uninformed about basic procedures. Worse yet, during the call, they actually admitted that client negotiation terms and decisions can change "every single day."

Absolutely horrendous bank - the worst service I have ever had to deal with. Do not recommend to anyone. Their customer service number hell is truly a nightmare. Impossible to get around their automated nonsense and get to a human. It asks for so much information and starts offering options you did not call for and keeps you trapped in a loop it created.

I am writing this to expose the completely unprofessional behavior of this bank to my client. When calling their customer service line, the representatives were extremely rude, impatient, and clearly uninformed about basic procedures. Worse yet, during the call, they actually admitted that client negotiation terms and decisions can change "every single day." This essentially confirms that they are not looking at your personal financial profile or treating you like a human being. Instead, they are manipulating negotiations and decisions based on daily computer algorithms. This bank is a total sham. They change the rules whenever it suits them, and their staff has zero clue how to help. Save yourself the headache and take your business to a bank that actually values its customers.

Worst bank ever time to go to any credit union. Bye-bye.

Had to pay movers. My card declined, although had plenty of money. Total over $100k, but BofA cancelled my accounts for days, left me unable to function. Was passed to four people BofA on phone and is day two and still no access to my accounts. Treated me like I was a criminal. After decades as a customer, I’ve finally had enough.

HORRIBLE! Fraud hit my account and Bank of America is requiring me to pay it! UNACCEPTABLE! How dare you! Didn't ask me any questions, didn't care that the company has fraudulent reviews across all websites, didn't care that I never placed any order with this fraudulent company and they are requiring me to pay for it! Never heard from "customer service," wrote letters, they never answered. Their claims department closes at 2pm PST - ? Never returned my calls. Won't allow me to further dispute it. They don't care about their customers nor about protecting your funds at all!!!! FAIL FAIL FAIL! I'm pulling all my accounts, family's accts, business accts - F this bank! Complete and total failure - useless!

This is the worse bank to do business with! I applied for an account on 29th of May and I still haven’t received my debit card and they lied about when my funds will be available.

BOA is absolutely terrible!!! We have been using them for the last 6 months for our small-business checking account, and they routinely place 12+ day holds on our checks. There is nothing unusual about the checks we deposit, as we have a construction company and most are in a similar range. If you call their "customer service" to try and get the check cleared faster, they WILL NOT help you. They absolutely do not care about their customers. (Because they have so many worldwide- why would they?!) I don't understand the point of even hiring customer service reps when they can't actually help you with anything.

After 20 plus years. I have had enough. They literally cannot even notarize a document.

My husband and I are in the hectic process of purchasing our first home. I came in a bit of a panic regarding a statement I needed to give to our lender. Nick ** at the Orland Park, IL branch is absolutely fantastic. He assisted me with not only procuring the document required, but also resetting my online banking app info, activing my debit card, etc. Nick made sure to follow up with me after a couple of days to make sure that I was able to receive additional documentation I requested his assistance with. Little things like this can mean so much to someone with a lot going on. He is an asset to BofA.

Angelina from nevada was so helpful with helping me order a new card.