Bank of America Reviews

I have now been on hold with the customer service department for 45 minutes. A check that I wrote cleared with an incorrect amount of money. I can't believe it is almost impossible to speak with someone.

Hello. Can someone please help. This bank is hold my Social Security check since 6/29/2026. I went to two banks in Philadelphia trying to get this bank to send my SSI check back to SSA so I can get my check to feed my family. At both locations I was told that there was nothing that can be done about my SSI check because it's in a close account. So after I came in to a bank on 40th and Walnut Street and 16th JFK in Philadelphia both managers told me that there was nothing that they could do. My check has been sitting in this bank 5 days now going on six and no one from this company seems to care about resolving this matter.

They asked me to apply for a small business credit card with a FICO score of 830, they use AI to figure out your ethnicity. If you are an immigrant and **, forget about doing any business with them. They believe in ** supremacy and **. Very bad organization. In this day and age.

Because it takes 5 days for BOA to issue a "release of lien letter" I expedite my papers. Unable to transfer my plates or even get a temp tag. After many wasted hours, BOA was unable to. 5 DAYS BEFORE I CAN DRIVE MY NEW CAR!!!! Expedite my paperwork. I could not even get a temp tag which means I have to wait five days to drive my new car! I'm 84 years old and have never been treated in this manner by any lending institution. THIS IS ABSURD!

Terrible customer service and attitude at the BOA on Bee Caves Rd. In Austin, Texas. If they hate their customers so much, why are the doors unlocked? Lol. Manager is running off business left and right, according to other reviews. Took 20 minutes to cash a check. Very rude staff. Go elsewhere!!

I just want to start saying reviews are 1.7 stars? Now I know why I am getting ripped by your bank. On February this year I received a letter by mail offering 2 checking accounts with bonus, first business checking depositing 20000 you will received 750 after 90 days of holding the money into the account. Second personal checking with 10000 you will received 500 same deal. In May I did received the bonus from the business checking but not the personal. I went to the bank and I spoke with the banker who open the account for me and told me at that time that all I need is keep the money for 90 days in both accounts. She call I don’t know who with me present and they told her that I did not qualify for the bonus, because I need to do 2 direct deposits.

I am currently homeless because BOA has mismanaged the mortgage process. They abruptly cancelled my closing, and no one is responsive to emails or calls. I am a senior citizen, stranded in a truck with all my belongings because the underwriters and the mortgage representatives couldn't get their act together on schedule. I AM LIVING A NIGHTMARE because of BOA's incompetence. They are too big and disjointed to care. Run from this bank.

Why does it take so long for customer service. I have been on hold over 40 minutes and still patiently waiting, Please ask BAC to hire more reps instead of wasting our money on other non customer orientated entities or items. I am seriously contemplating movig to another financial institution. This is ridiculous!! It happens all the time!! If you try to use the call back feature that is a joke. BAC might call you back the same day if you're lucky. BAC please improve your wait times & customer service.

Warning: Disorganized, Rude, and Algorithm-Driven! I am writing this to expose the completely unprofessional behavior of this bank. When calling their customer service line, the representatives were extremely rude, impatient, and clearly uninformed about basic procedures. Worse yet, during the call, they actually admitted that client negotiation terms and decisions can change "every single day."

Absolutely horrendous bank - the worst service I have ever had to deal with. Do not recommend to anyone. Their customer service number hell is truly a nightmare. Impossible to get around their automated nonsense and get to a human. It asks for so much information and starts offering options you did not call for and keeps you trapped in a loop it created.

I am writing this to expose the completely unprofessional behavior of this bank to my client. When calling their customer service line, the representatives were extremely rude, impatient, and clearly uninformed about basic procedures. Worse yet, during the call, they actually admitted that client negotiation terms and decisions can change "every single day." This essentially confirms that they are not looking at your personal financial profile or treating you like a human being. Instead, they are manipulating negotiations and decisions based on daily computer algorithms. This bank is a total sham. They change the rules whenever it suits them, and their staff has zero clue how to help. Save yourself the headache and take your business to a bank that actually values its customers.

Worst bank ever time to go to any credit union. Bye-bye.

Had to pay movers. My card declined, although had plenty of money. Total over $100k, but BofA cancelled my accounts for days, left me unable to function. Was passed to four people BofA on phone and is day two and still no access to my accounts. Treated me like I was a criminal. After decades as a customer, I’ve finally had enough.

HORRIBLE! Fraud hit my account and Bank of America is requiring me to pay it! UNACCEPTABLE! How dare you! Didn't ask me any questions, didn't care that the company has fraudulent reviews across all websites, didn't care that I never placed any order with this fraudulent company and they are requiring me to pay for it! Never heard from "customer service," wrote letters, they never answered. Their claims department closes at 2pm PST - ? Never returned my calls. Won't allow me to further dispute it. They don't care about their customers nor about protecting your funds at all!!!! FAIL FAIL FAIL! I'm pulling all my accounts, family's accts, business accts - F this bank! Complete and total failure - useless!

I happened to meet BOA Relationship officer, Hema ** to renew my bank CD deposit on 06/16/2016. Her service was excellent. She explained me in simple, point oriented and efficiently. She did perfect without wasting time or not making me to wait. I am glad to appreciate her best service.

This is the worse bank to do business with! I applied for an account on 29th of May and I still haven’t received my debit card and they lied about when my funds will be available.

BOA is absolutely terrible!!! We have been using them for the last 6 months for our small-business checking account, and they routinely place 12+ day holds on our checks. There is nothing unusual about the checks we deposit, as we have a construction company and most are in a similar range. If you call their "customer service" to try and get the check cleared faster, they WILL NOT help you. They absolutely do not care about their customers. (Because they have so many worldwide- why would they?!) I don't understand the point of even hiring customer service reps when they can't actually help you with anything.

After 20 plus years. I have had enough. They literally cannot even notarize a document.

Angelina from nevada was so helpful with helping me order a new card.

Bank glitches that cause customer fees!? Almost $4,000 in overbilling? Simple math that 5 hours of customer service could not comprehend? Waiting to speak to someone who can “help me” and being disconnected. Can’t wait to pay this albatross off and find sane banking.

Fraud Department entitled themselves to close my debit card when they found a suspicious activity instead of simply blocking the activity. They left me without the ability to manage my account and request cash advances I normally do to pay incoming bills and more. Now bills are piling up and Bank of America illegally charge overdraft after not allowing me to pay my piling up bills, no food for me and my animals, no way to get cash advance to buy medicines. It is totally abusive to a senior person of 61 years old, like me, and the working class I represent.

I had an Alaska Airlines Bank of America credit card to be used while I travel during the summer 2025. Knowing I would not be home to receive my bills, I signed up for AUTOPAY to ensure my credit card bill would be paid. I told the reps several times that I DO NOT do online banking. I had on four different occasions prior to traveling a B of A representative assure me that I was signed up for AUTOPAY and not to worry and enjoy my vacation travels. Then, in the middle of my travels (June 2025), I received a phone call from B of A Collections Dept saying my bill has not been paid. I asked, “How can that be, as I am signed up for AUTOPAY?” The rep said I have no AUTOPAY on my account.

Can't get through automated hell phone system! Can't contact fraud dep't second time in a month, this happened. Attempted fraud on account. Can't get a human. Deplorable. People can get scammed and no help, just automated hell.

In 2009, Bank of America foreclosed on my home at ** using a void foreclosure judgment entered in the name of LaSalle Bank National Association — a bank that had been absorbed by Bank of America eleven months before the judgment was entered. The assignment of mortgage used to foreclose was signed by Aames Funding Corporation — a corporation that had dissolved 17 months before execution — confirmed by California Secretary of State records and Florida Division of Corporations records.

I want to cancel my credit card as there are few recurring payments that I am not able to cancel from the merchant side. I called the customer care and asked to cancel the card. They cancelled it. I assumed there will be no transactions on my card. But after a month, when I checked all the payments went through as scheduled. When I called customer care, they said even though I canceled the card, the payments will go and has to be canceled from merchant. Not both merchant and Bank of America, both not allowing me to cancel the payments. What other way i have? So Bank of America made sure I don't have control over my money. Just ridiculous. Can anyone suggest the best way to close the account with Bank of America. I doubt even if I close the account, they silently change in the background.

This financial Institution of New Jersey, Businessmen like Bank of America have a physical presence in the Garden State first and foremost the U.S. veterans, customers. HIGH LEVELS OF TRUST AND SATISFACTION!!

I've been waiting to speak with a customer service agent for 54 minutes. Seriously? A bank with the resources of BofA can't connect you with a human representative within an hour? I've been banking with BofA since 1981 and have RARELY requested to speak with customer service via phone. This will be my last phone call to BofA. A call that initially began as a relatively simple inquiry, has now become a call to cancel my accounts. My next call with be to Schwab to sell my BofA stock. Ciao.

Bank of America is a highway robber. I deposited a personal check from another US Bank and the bank is "Holding" my funds for 9 days and not giving me a reason why. The funds already cleared my other bank and I am unable to access even a dime from Bank of America.

I have been banking with them for 20 years. I got an account at 16 years old. I have had some issues in the past and should have left long ago, but I was lazy. I recently lost my job and had to take money from my 401k (voya). I deposited this check and Bank of America claims it shows signs of insufficient funds and will not release any amount of my much needed money. I'm closing this account the second they release it. I sat on the phone for 3 hours and 20 minutes, after offering to call voya or get any information they needed to confirm this they are unwilling to help in any way. Then I said a few bad words (not name calling or referring to them in anyway) after 3 hours and 20 minutes and they ended the call like I was a child telling me I can't cuss!