Bank of America Reviews

The worst thing is waiting on hold. Then they answer and you can't understand the person cause they outsource their phone support. Cheap **. Anyway, I paid off a loan and never received confirmation. I had to wait on hold for forever, then talk to an incompetent employee to have a single piece of paper sent to me, stating the loan was paid in full. I waited almost 2 months and nothing after I made the final payment. It's all about records, right, proof that I paid off the loan, that would have been the right and moral thing to do. But hey, they couldn't collect interest off of me, so ** him.

I have been with B of A for a very long time, just over 27 years. I am a premier customer, they give me an extra .75% back on my credit card purchases over the standard amount. They gave me a 1.99% auto loan, Credit limit on my B of A visa is $30,000. I do have a large savings account with them as well. I have NEVER had any sort of problem with this bank. It looks like to me that most of the complaints are due to people not managing their accounts properly and then blaming the bank. I also have my business accounts at B of A and again they are just a FANTASTIC bank.

I've been with Bank of America since 2010, when I was a college student. It Friday finally payday. 2017, has been a challenging financial gather about 7,000-8,000 in debt. Finally, thing could turn around. I can bust my butt and begin to reverse the damage, right? Nope, went to bank ready to deposit my paycheck and teller tells me "You don't seem to have an account with us." Me, "???"... Called customer service and they tell me, "Your account been closed." Me, "What about the money I had in my checking and savings?" Her response, "If you can prove the money belongs to you." Me, "???WTF???"

Opened a checking account a week ago... Was sent debit card and deposit checks... Yesterday I get in the mail notification my checking account (that I never used) was closed. Called up customer service and was told there was no information listed on my account as to why it was closed, it just was - no explanation no nothing just closed. Customer service was a waste of time. STAY FAR FAR AWAY FROM THIS BANK!!!

I always have bills that I didn't wrote removed and it is three times at once from my account. And whenever I call where my money is going they telling me they only take one time the money the other two ask Bank of America. When you ask Bank of America why am I overdraft I had money in my account my money isn't there and I didn't wrote no bills on top of that. Bill supposed to be 500 but they took 1500. Why. They can't not answer at all. And it is keep happening day and night no matter what is in my account 2000/30000/500 don't matter I'm overdrafted. That's pure scam.

I try to be very careful with the way I pay my bills and told my wife to deposit a check on Tuesday and I knew I was getting funds on Wednesday early morning ACH. They returned the check on Tuesday itself, charged me NSF. I used my debit card in around 10 PM on Tuesday and that worked fine which would decline if it was NSF. They are just looking into stealing to make money. Bunch of Corporate Robbers.

I feel I need to write this review because I cannot let this corrupt greedy corporation get away with what they do. On September 12-13 I deposited $600.00 cash into their drive up ATM. I choose not to get down because I had my newborn in the car and I figured cash was an immediate deposit so it would show instantly. I put the money in and completed my transaction, the machine glitched on completing and said my transaction had processed but was unable to print out a receipt.

Horrid experience at local BOA location. The manager was so rude and went personal when I expressed being upset about long wait for the notary. I was offered to come back later!!! I’m beyond fed up with this bank! Can’t wait to be able to close my accounts with them.

I have an excellent credit rating and had sufficient funds in my checking account when I used my debit card to pay a vendor. Without my authorization, B of A decided to decline paying this vendor (without my permission). I am astonished that they can withhold payment when I have more than adequate funds -- without even asking me! I believe this is illegal, but in these times, who knows? What I know is that I am going to change banks. They have themselves convinced this falls under "Fraud Protection." All it took was an email to verify whether this is true or not. Probably getting more interest on the "float" is the real incentive. They're terrible!

I requested to have a business account closed with Bank of America due to the other person trying to engage in fraud against me. The only money that was due to me is one hundred dollars because in order to activate a business account, one must deposit one hundred dollars into the business checking account. To their credit, they took the rest of the money out of the account, closed the account and sent me an eighty five dollar check. However, they refused to give me the fifteen dollars that is due to me saying, "A portion of the remaining balance won't be returned to you because we're determined the funds aren't due to you." How does Bank of America know that money that is due to me is not due to me? How did they determine this. Simply put, Bank of America owes me $15 dollars.

BofA does absolutely nothing to help the consumer. I have been trying to stop recurring charges on my account after trying to go through the company and stop it that way. It has not worked and I am continuing to be charged. I have been an account holder for over 20 years and still I received absolutely no help. After an hour on the phone with BofA, they told me that there is nothing that they can do and to contact the businesses individually to stop the charges. I told them many times that I have tried this many times, yet BofA has nothing they can do.

Each month I get a check from AAP (Adoption Assistance Program) that's drawn on Bank of America. This afternoon I went to branch in Oakhurst California, like I've done many times before to cash it. Donna ** was at the window, and informed me that something's wrong with the check, and she won't cash it. She said I had to contact the issuer of the check. I went outside and called the AAP, by the way it's a Los Angeles County check. Yen, the person in charge there told me there was nothing wrong with the check. So I went back and told Donna to please go ahead and called Yen, which she refused. I also offered my social security card, or another ID, she didn't want any of it.

Called BoA to find out why my money were not transferred using Zelle instantly from my Chase debit card to Bank of America debit card. The first representative tried to understand what is going on by looking at my transactions. After being with her on the phone for more than 5 minutes (not including the wait time for available rep), she said that she doesn't know why the money were never transferred. Then, she said that she will transfer me to Transfer department and they will be able to help me out.

A few weeks ago I went inside the bank to withdraw money from my checking account. I am a senior citizen with an expired driver's license. When I went up to the teller, I was asked for a valid for license of ID. They would not allow me to withdraw from my account due to my expired driver's license. I look like the person on my driver's license. They do have a photocopy of this very license when I had opened an account with them one year ago. I asked them if they would like to see my SS#, but they said that is not valid, even though they have record of my number. I said I don't drive anymore. I was then told to go outside and withdraw my money with my ATM card. Go figure!

I feel compelled to take the time to write this review in light of my recent experience with Bank of America. So on the 20th of October I was paid my bi weekly check, so as a person that lives pay check to pay check I set out to pay my bills. Even before I start running any bills Bank Of America put my account on a fraudulent block. This caused my bills to be processed and returned, then I proceeded to go about my weekly errands. Once all my bills cleared it caused my account to be negative an excessive of $600.00. Then I called Bank of America to clear it all up and their so called customer service person proceeded to argue with me and blame me. Not once did they apologize for the mix up or offer to help fix the problem. The bank also charged me $105 dollars in overdraft fees that were caused by them. It's appalling that this is how greedy corporations conduct business...

Bank of America is the worst. My account was recently closed from the risk department without any communication to let me know if there was fraud on my account. They just immediately closed the account. So when I got paid from my job it direct deposited into the closed account. I called the risk department to try and get access to my funds. I spoke to two agents who were suppose to do a release of funds, but the 2 never did it. I finally reached a 3rd agent. She was about to put in the request for the release of funds. I called back the next day just to see if is there anything I could to get access to my money sooner, I spoke with a supervisor. He was very rude he wouldn't even let me talk without interrupting me. He offered to send another release of funds which would take another 3 business days. I advised him that I already spoke with someone to do that. Moral of the story is I would not recommend anyone to go Bank of America.

I got a notification stating that someone had withdrawn $200 from my checking AND savings accounts. When I called in to report it the customer service rep said that I could only claim the $200 that had processed in my checking account and would have to call back to report the $200 from my savings account tomorrow. Wait... what? So the transaction is showing on my mobile app and I can't process a claim on it? Then she transfers me to claims and I waited on hold for 2 HOURS. YEP. You read that right. TWO HOURS. This bank is a joke and I feel bad for anyone that opens an account with them. I'm switching my bank tomorrow. I would give zero stars if I could.

Hi, I’m already client of Bank of America almost a year, but last week trouble starts to happen. All my deposits and saving left there in frozen account. Nobody can explain exactly why it happened. Only sorries and apologies. Saddest thing is I was traveling in NC yesterday and all my cards, personal and business are not valid anymore. I was lucky to had a tickets. All my business stops these days, most saddest thing is I can’t get my money back yet, but today is my daughter's birthday. All my reservations I can’t pay. Thank you BofA for terrible birthday for 8 years little girl, suspending and blocking all daddy’s account without explaining anything and having no responsibility to answer and care your customers. Just want to everybody know the truth bank service.

I made a deposit at Bank of America. 10-14-2017 when I originally made the deposit everything went well no problems, like normal. Bank of America took 300 hundred dollars and made it available to me right away and it stated on the deposit that the remainder of the money because it was a check it will be ready on the 16th of the month, so I went ahead and paid for my cell phone bill. Come Monday I noticed a problem in my account and know it stated that the money would be ready on the 19th of the month so my wife went ahead and made arrangement to pay for the house and the car. So on the 18th I checked to make sure that the money is all set. Not only my account was in the negative, I called to see why this happen. I was told that the bank deemed that the owner of the check could return the check so now they have to hold the check till the 24th of the month, (at this time Bank of America had the funds).

My husband barely uses his debit card and forgot his pin. He went to Customer Service at the 5900 Core Ave, North Charleston, SC branch to have his pin re-issued and they asked him for a verbal passcode. Neither of us can remember ever having set up a verbal passcode. Back in July he had lost his wallet in the field (military) and needed a new debit card, so we understand they were being extra cautious. However, he presented them with his new debit card that was issued to him in July, a federal military ID and a state issued Driver License.

Ok let me start by saying this, I have not gone negative once but they had some fraud activity in my Account. Btw I never did but the made my account negative in my checking by -800,8888. I have over 3k in my checking. My saving they did the same thing same amount and I have 3k in my saving. Well they said I have to go into the Branch to verify my account. I woke up today and I was charged 3 overdraft charges. Why would you mess with my money and affect my account. Restrict my account until I can go in. But don't touch my money. That's not yours. And then try and charge me $35 3 times. Is ridiculous, not only did they make my account go negative they affects my hard earned money.

The FBI and the FTC ass well as the Attorney General (Pam Bondi) are all aware of the following: **, the manager of a Bank of America branch located at 18400 NW 67th Ave Hialeah Florida opened a business account on or about August 12-14, 2017 for Star Luxury Trades, Inc. (account Routing # ** Account # ** whose president/principal is a woman named Maitee **. Bank of America opened this account by requesting only a photo ID and a copy of the incorporation papers. This company is a criminal enterprise and its owner is a convicted felon who was incarcerated many times for fraud.

In September I received a letter asking to verify my information. It was written in July and sat on a desk for six weeks. I called on September 11 and was told I was to ignore the letter as it did not pertain to me and any other that may come. I got another letter and as advised, ignored it. On Friday, October 13 I discovered my account had been put on hold as of Wednesday, October 11. I live in a rural area where all mail is post office boxes and where that address was acceptable when my employer set up the account. Suddenly two months later it was not.

BOA is the worst! No one EVER answers the phone at ANY location in the Charlotte area. Had to call the 800 number, took them 10 minutes to get ahold of someone at a location. The lady that answered the phone was no help. All I needed was my monthly statements printed out. She stated that prints would cost $5 per month. That's ridiculous!!!

I have been a loyal and long time customer of Bank of America for over 10 years, since 2005 or 2006. Over the years, I have transitioned all my accounts to other banks due to repeated and major customer service offenses. Recently (September 2017) my broker did a soft credit check for me and my nearly perfect credit score had dropped by 100 points due to 2 months of late payments on my Bank of America credit card for $1.97. For months I have been unable to log onto their online banking portal because I keep getting locked and am required to change my password each time which, takes 30 -40 mins in each instance due to your authorization codes not coming in a timely manner.

In my opinion, this not the very worst bank around, but, this bank is one of many, that needs to be better regulated by the US Government for its practices of holding down the hard working, lower to middle class (paycheck to paycheck) customers from becoming successful and EVER getting ahead. If you live paycheck to paycheck and have banked at one of your popular banks in town for a while, I don't need to explain this but, for those who don't, and care about the people who struggle to make ends meet - here's what I mean. It's a vicious cycle. You are working paycheck to paycheck and sooner or later you will have an overdraft. And then, another, and so on. Next thing you know, your small business is now getting long holds on your deposits because of these unregulated policy made up by BOFA.

Why anyone would bank with them is beyond me. They charged me 3 returned item fees for transactions that weren't even above $10. Through my account negative and took my entire check. I will never do business with them ever again. This is a horrible bank, and just as bad as Wells Fargo. Both need to be closed. I'm moving to a either a local bank or back to a credit union.

I ordered a debit card before I became employed. I received my card, was able to activate it and everything. When I had to sign up for direct deposit when I became employed, I of course used my Bank of America account for my paycheck to be deposited there. Well my account was closed without any warning so I wasn't able to change it at my job. Now I've had 2 checks sent to that account but due to it being closed they can't deposit them. Now I have to wait for possibly a month for my money. This is ridiculous. I will be recommending to everyone I know not to bank with Bank of America.

Our son joined the US Air Force. Naturally, the recruiter botched his paperwork and did not put his current banking information in the correct place therefore causing him to not know his routing and account information upon entering boot camp. This ALLOWS BofA (Bank Of America) to open him an account, 2 of them, savings and checking. Let me tell you this has got to be the worst banking institution in this country! They charge for ACH transfers, they charge fees for savings accounts and you can't avoid them by auto-deposits, you CANNOT get a hold of the people via phone unless you spend inordinate amounts of time and frustration playing games with their automated phone system and then finding out it is a 20-30 minute wait. They take inordinate amounts of time to credit OR debit your accounts which always leaves you guessing what your balance actually is.

I was informed over phone that my Bank of America account is closed (I have been their good customer since 2000 but do not reside in US now) and balance mailed through cashiers check to my India mailing address. Initially BOA customer service told me to wait 30 days and yesterday after 30 days, they told me to wait 90 days. They will not share the courier tracking number or send me details of the check that has been sent to me. They refused to confirm this through official email and customer service would only verbally mention these details over phone.

A few days ago I deposited a check on my cell phone. I wasn't sure if it was a duplicate check that had already been deposited so I was pleased when I saw it had posted to my checking account. I was still concerned so I called customer service. Twice. I spoke to two different associates and was assured that the money was mine. I asked specifically if it had cleared the issuer's bank and was told yes. The money was mine to spend. So, I did.

I went through the drive-thru at Bank of America to cash a check like I usually do. A cash that was issued from their bank and they're trying to charge me $8 on a $60 check and the check is issued from their bank. Is this not illegal or what. The last time I tried to cash a week ago a bank in Newport charge me $5. Prior to that I was never charged a dime to charge to cash excuse me a check from a bank that it was issued at. That's got to be crazy legal. What in the world. Really $8 on a $60 check issued from Bank of America. Trying to cash it at Bank of America and they charged me $8. What a crime right in front of everyone...

Attn: Bank of America is an unsafe place to bank and keep your money. They gave someone a temp debit card in Arizona to my account. This someone proceeded to withdraw all of my savings to a total of 16500.00 and spend $5002.27 on a Gucci bag out of my checking account. The bank gave me the $5002.27 back but refuses to give me the rest of my money back though I have a police report and proof that it was not me. I keep calling and talking to the fraud department but I keep getting the run around. I am hoping taking this to social media will make them take notice and actually do customer service and do what is right! Please share and help me make this bank take notice. #Bankofamericastolemymoney #Bankofamericacustomernotsatisfied

Three years ago, I spoke with someone from customer service about a late charge that I incurred. I had been out of town for three weeks for my father's funeral and in my state of mind at that time, did not remember to pay some of my bills on time. The rep on the phone kept insisting that I give her my father's name, which was bizarre. She said that she wanted to verify his account. I told her that and he had no accounts with BANK OF AMERICA and even if he had, she had no authority to discuss them with me without a power of attorney. She told me that she would remove the late charge as a first-time courtesy, but something about that interaction made me uneasy and a few days later, I decided to follow up on that phone call.

On Monday, September 18th, I initiated a pre-approval process on Bank of America's website requesting approval for an auto loan. BOA advertised low percentage rates based upon my "Gold Member" status with the bank. After receiving the rates through an approval portal on their website, we were guided to call and speak to a loan officer with their loan department. On Wednesday, September 20th, my wife contacted the loan officer that was assigned to the loan. We (my wife and I) had already had a vehicle designated for this and we discussed all the terms with them.

I have been on and off with BOA for many years. I opened my first account in high school and used it until my junior year in college. That is when I started noticing all the BS BOA tries to pull on people. I originally closed my account in college because my account kept saying overdrawn even tho I wasn't the one who was overdrawing it. Whenever I asked BOA about it they would lie about a bunch of made up fees. This happened very very often. Fast forward 4 years later and I reopen an account with them because I was clearly having a lapse in judgment. It's the same BS 4 years later. This time I don't leave over a certain amount in my account and thankfully I don't.

I have a BofA credit card, and was late in my payments, yes I admit that I had no work and was unable to, so when I recently put some money into my bank account, to help cover some of the delinquent payments, the recovery dept on a Friday pm goes into my account and withdraws $2,100 all without tell me. Now while I understand that they CAN do that, the fact that they do it WITHOUT notice and without any advance warning merely cause me to needlessly overdraft the account as I was unaware of their transactions until AFTER it posts suddenly to my account.

I have an unpleasant experience every time I go to this branch, Lincoln Park, Mi. The branch is always short of employees and overwhelmed with frustrated customers and of course it takes forever to get a simple transaction done but the manager walks around like a headless chicken (acts like not seeing or hearing the frustration of the customers).

They always find a way to charge overdraft fees of $35, it's business for them. I always make sure I have at least $50 in my account to prevent overdraft and severally I would wake up to find out that past payments that shows cleared in their app didn't actually clear until days after and then they get me again. I called them and they tell me that their phone app is not as accurate as their computer app which is why processing payments don't show up on the phone app. How is that my fault?! Bank of America is fraudulent.

Was a BoA customer for 12 years. Had credit cards, checking account, brokerage account, Business account with them. They sent a compliance notice to verify citizenship status of my spouse and his work location. Given that this was not something we could update on the account profile and holds to the compliance line lasted 60+ minutes, my husband went into a branch and provided all the requested information and was assured that everything would be taken care of.

The customer service and the employees are great, very friendly and easy to deal with, any problem I had was taken care of. I was hacked and my money was available the same day, I will not bank anywhere else!!!

I been seeing "service fee" on my statement and for whatever reason, I started really looking into it. I went back as far as a year that I been charged 12. So I called and found out if you don't carry a certain balance or a direct deposit of AT LEAST 250, you get charged these fees. I understand that the bank has to look for ways to make their money but no one cared enough of me as a 12 year customer to make any awareness to me that I should deposit just 50 more dollars to avoid the fees.

Bank of America or as some call it BOA is an awesome bank to work with as they truly watch out for their customers. I'm sure other banks do as well and I really can't compare them to others as I've had BOA for many years now. That alone should speak for itself. I highly recommend them for your banking needs.

Although Bank of America provides a wide range of financial programs, they are lacking in customer service. We live in a small farming community and in the last 12-18 months, they closed two branches which leaves only two branches serving their customers. The result is that there are long wait times to speak with a teller or representative and when you express concern with the lack of customer service, their response is that Bank of America is forcing their customers to use online banking and ATMs for all of their services. Sometimes the ATM or online banking services can't provide what you need.

I have always had good service with Bank of America and have used them for years. They are always very helpful and answer all my questions. They are conveniently located wherever I have lived. Calling me if they detect a wrong charge or something else.

I will never ever bank with Bank of America again. They are awful, they overcharge and put me at risk. I will never ever do business with them again if I can help it.

First off, their fraud department sucks. I deposited a check and after a couple of days it being cleared by Bank of Leeches, I asked them to investigate because I am not sure about the validity and they confirmed it was 100% legit. After several days the check bounced and when I called them they said they didn't confirm it was valid. Gave me the runaround. I lost $1200 to the scammer then these leeches charge me $12 for getting scammed. Haha. Freaking blood-suckers!

Bank of America has excellent banking features but its investment prowess is somewhat limited. Local managers have been helpful on a number of financially related issues though.

Been with them forever. No problems and if there was a problem I am confident they would handle it perfectly. Always easy to do business with and very consumer-conscious.

I've noticed that the BOA locations I've visited last no longer have their drive up teller windows open. When I questioned why, I was only told that the bank will no longer be using them. Big mistake!

I brought a check to be cashed and the bank tried to say I made the check. They found out it was real and cleared. Still wouldn't give me my money after 6 wks. I had to close my account to get my money. Never got an apology.

BofA has credited my account while working on a fraudulent charge. Reversed an overdraft when I or a company made a mistake. I am completely confident making online purchases and shopping out of area. Only complaint the Merced office, gets zero stars.

Our branch has terrible service. In general it is too hard to do business with them. We only keep an account for when we are away, mostly in a foreign country or place that doesn't have other banks. We use our US Bank account for all other purposes because they have better service and better and easier to use online.

They use to be a great bank. I loved the easy access to deposit at the ATM machine. Then they started letting companies I didn't even authorize to take money from my account. When I complained it was just a lot of excuses.

All of B of A customer service rep's are clearly professional while logically caring more for their customers (like being a psychologist). Many customers are stressed with possibly credit card problems, and they fully care & assist with other oncoming recommendations.

Try your best not become a victim of identity fraud! It has almost been a month and I'm still recovering to fully recover my account. I was told on 16 Aug '17 that my name on the card was too long so they didn't ship the card. So, that day a new card was shipped. I picked it up today on 20 Aug '17 and then I tried to activate the card and it didn't work. I requested to speak to an associate and was informed that the card that I received was cancelled. Now, keep in mind, on 16 Aug, they told me that my card didn't ship because of my name was too long on the card. It's going on three weeks and I have yet to receive all the benefit of using my banking account.

There are no local offices. I've had trouble getting any cooperation from them in the past especially when it comes to withdrawing your money... Typical big city bank... Cold and impersonal. Stick to local banks and avoid these guys.

The online app is great. It is very easy to check my account, pay my bill, check my statements etc. On the phone customer service is courteous, knowledgeable and quick to respond to my concerns.

Bank of America is a great bank. They are very supportive of their customers. There is easy access and they are able to support you in every customer service accommodations that I have needed over the past 10 years.

I really like this bank. They take security very seriously. The moment my card is used at any TYPE of store that I haven't been to before - my account is quickly frozen and sends a link to my app asking me to verify if I just tried using my card or not. Once I say "yes, it was me" the account is immediately unfrozen.

I've been at this bank for over five years. I've had great experiences and how to get the best banking experience. At any time when needed I've been offered support for anything that was needed. I always experience professional and polite personnel that's willing to assist either on the phone or in person.

One can take a check into BofA, written on a BofA check and they refuse to cash it unless you have an account there. Tellers are rude, non-negotiable with bad attitudes.

BofA's services are typical of the banking industry - very little to distinguish between the brick and mortar banks - as are its fees which are exorbitant for what they provide. BofA doesn't value loyalty. They jacked up my fees after nearly 20 years of patronage. We've closed all but one checking and one savings acct. and will close those also soon. We'll go with an online bank for better value and greater convenience.

You have to make an appointment to talk with a banker. The banker tells you all these things that they can do for you to get you to invest and most of these perks change or are discontinued in less than 6 months. They tell you they will follow up with you on x, y, z, but it never happens. Ends up feeling pretty impersonal and there goes the trust!

Fraud detection is excellent and otherwise accurate at Bank of America. Tellers are also friendly on the rare occasion when I have entered the bank. But didn't like the credit card experience so I closed it.

Overall, Bank of America is a good bank. The folks at different departments do not communicate well. EBanking is great. Secure. Tellers are mostly friendly. Very long lines most of the time.

I previously banked with Chase and switched to Bank of America some years back. I normally do all banking online including bill paying. Bank of America's website is very user-friendly and secure. I always go to a branch office whenever making a deposit. The associates are always courteous and very helpful. Bank of America is tops.

Hi, first this is the first time in my life writing a review... well I really don't wanna do it but I found myself obligated to share it with anyone who had or wanna open an account with Bank of America. After many years with this bank I went to withdraw some cash & because I don't have my debit card I was asked to provide ID & SSN. Well I did, after that the teller started looking at me and calling others employees, few minutes later her manager approached me with anger and said to me you need to sit and wait for me... well I started getting nervous because she was talking to me like a suspect or a thief... when I refused to give up my turn she threaten me saying that she will call the police on me & get me out.

I've banked with Bank of America for over 15 years. Customer service is always impeccable, they are helpful and friendly, always easy to solve any problems or questions. Their fraud systems are non-intrusive and make you feel like they are looking out for your accounts.

Bank of America repeatedly took money out of my account and never given a cause as to why. I lost several hundred dollars. The worst bank I have ever dealt with.

I had an overdraft fee and called customer service and Amber listened to me. Got her supervisor to return the fee so I was now in the positive side. It was not my fault. A company took out a charge 3 times instead of once.

BOA is my bank. I would leave except since they are a national and I expect to move to another state within a year. So it will make the transition easier.

The 2 banks in my small town almost always have a lengthy waiting line, and in one there are often mgmt bankers sitting/chatting at leisure. Worse, when I tried to dispute an unfilled repair I paid over $200 for using my BofA/Visa card, the bank's dispute staff were clearly pro-biz. Would not reverse the charge even though I had provided exhaustive documentation timely. I am looking to pull all of my accounts, perhaps go with a credit union.

Generally customer service is adequate to good; sometimes there are long waits on the phone, branch is understaffed and they don't care -- all said I really like their online banking and that I can make an appointment online. I focus on the good things they have rather. It's more positive than not.

It is a poor bank to do business with. We lost our home with them in 2009 and they would not help in any way nor would they help with any ideas to help us save our home of 25 years.

I have found that the customer service is friendly, helpful and makes an effort to solve problems. The web interface is clear and useful. I also find the app very useful for making depositing, transfers and quick bill pay.

Moved from Wells Fargo to Bank of America 1/2017 because bill pay was tying up funds for over a week before payee received credit. BoA is better at 2 days. The main complaint is access to a real person. Online chat never available for account questions. E-mail answers so far appear that they do not read question, or wish to avoid e-responses. Poor customer service in this era of digital communication. Being disabled, an appointment at bank is not desired, but is obviously the direction the website pushes toward.

Customer requests for research older account information very poor. We like BOA primarily of their branch locations in both locations where we live (about 1500 miles apart).

I love that they keep me informed on my account as far as what I have, when I am below the amount set in my settings, what I need to do to protect myself from overdrafts, and a financial adviser to help me plan for future savings.

Bank of America has grown too large to be a personal business for the small guy now. By nature, its interest is in large money in large business and institutions.

I have been banking with Bank of America for over 5 yrs. They offer free checking and go above and beyond to keep your money and transactions protected. I would not bank anywhere else.

I don't like this bank. You can look at your account and certain charges are there, then you look at it the next day and they have the charges coming in differently. They can't wait to charge you for being overdrawn, and rarely ever pay the check for you even though they know you have direct deposit coming soon. I’m changing to Aspiration bank!

Highly secured branches, the staff follows high strict codes and the only branches with safe deposit boxes. That I loved very much, also they still have four outside drive throughs and a lot of parking spaces. When entering the branches they always have someone to greet you at the door and they will escort you to the person that's going to assist in your banking services.

During my lunch hour I went out and used my debit card. It was only about $20.00 charge, by the time I got back to work, got a call from the bank telling me that someone had charged $150.00. They wanted to know if it was me, my reply was no. They took care of the problem right away.

My husband was a victim of ID theft. BOA was one of the accounts that was set up in his name fraudulently. After months and months of talking to BOA, being on hold for up to an hour on most occasions and filling out the appropriate fraud paperwork, BOA still is harassing me about payment. I have police reports I have filed for ID theft and BOA STILL will not leave him alone! I called to ask for a fax # for the fraud dept so I could at least fax over proof of the police report which by the way is the wrong number! I called numerous times to get the fax # and still given the same wrong #!! So I spoke with the police dept and have obtained a lawyer to file harassment against BOA. We are sick and tired of still getting calls after numerous attempts to advise them to leave him alone and PROOF that he did not open the BOA accounts!!!

I was a customer of BofA since 2 years and they all of a sudden closed my account without any notice and they would not tell the reason nor they would return money present in account. Never go for BofA. Hopeless bank. Can anyone help in anyway in filing a case against BofA.

The interests on checking and savings account is just terrible compared to online banking. The minimum you have to have in your checking account in order not to incur any fee is just ridiculous. Bank of America used to have free checking account, but not anymore.

We have been with them a number of years and really have not run into any issues which could not be corrected once brought to their attention. They are now very much into good customer service.

Security is very important to me and the bank. Staff is very good about explaining every detail of banking and savings deposits. Love the pictures on the banking cards. No other bank does this.

I have been with this bank for years. Never had any problems. They usually find problems before I do and are on phone letting me know. Picked up activity of someone purchasing items in Europe with my card.

The fees charged by Bank of America for accessing my own money (limited ATM usage) is frustrating. Also the minimum balance fee on savings account is $5 a month. Just unnecessary and greedy. The middle-class struggle enough with no cost of living increase in pay for the past 20 years. The expenses go up but pay increase is minimal. So these fees just add to the difficulties in keeping up with inflation.

Bank of America appreciate loyal customers. Great CD rates, excellent customer service and very security minded. In my view the best bank there is.

As the executor/trustee I have been trying to close a trust account from my mother's estate for the past 5 months. The entire chain is so incredibly incompetent from the BOA branch manager in Palm Bay FL to the BOA Enterprise Estate Unit. I don't know how many branch visits, letters and phone calls this has taken over the past 5 months for the grand sum of $900 and it still has not been resolved.

Very poor service at the eaves location on in Crystal City the Bank of America. Sitting in the Drive-Thru for like 25 minutes before they turned on closed line sign. Manager came out to help me but should have told us the line was closed way before we set an alarm for 25 minutes. Very poor customer service.

Not very helpful, poor customer relations, bottom feeder bank. Looking out for share holders and bottom line not their customers' interests. Looking to refinance but due to been unemployed for two years, still yet still made my payments. They will not refinance until I have been employed for two years with my new employer.

I really like the speak to a teller feature at Bank of America. The tellers are nice and know what they are doing. Also I can cash my check even when the bank is closed.

Bank of America has closed offices in smaller towns and cut out Saturday hours in many locations. This causes hardships for older individuals who prefer to do banking "face to face" and are not tech savvy. The wait times in branches tend to be long at times with only one or two tellers.

How things have changed over the years. B of A's "customer centric" business plan is now distinctly unfriendly to the average consumer. Fees go up, services go down without regard for customer loyalty. My Mother was a customer for 70 years and even lent the bank overnight moneys in the form of bankers acceptances, but, the present era presented and they were charging double digit fees for her basic checking account even though her income deposits and bills were automatic. Shame. We have now banked with Wings Federal Credit Union for decades and love them. Great service, no fees, even notary and medallion stamp service.

In 2013, my son was attending college in West Virginia. He was 19 at the time and I had a joint account with him so I could monitor his spending. As I do every morning, I checked the accounts and found a negative balance of $888,888.000 pending. Wtf! I went through the transactions and saw someone deposited $1500 2 times in the account and then withdrew money out. They went to a Rite Aid and spent over $500 dollars. They also made other charges and tried to withdraw a ridiculous amount of money. I found out that they wrote fake money orders and deposited them. All these happened overnight in NYC. I live in PA. It started while my family was at dinner celebrating my daughter's birthday (my son was there). After dinner, he left for school. Well I called BOA immediately and told them what happened.

Fees and fine print, sort of like going to bed at night and being afraid of leaving your wallet out on the dresser. Seems to always be some new angle.

When there is a line and you see tellers walking around not helping out it seem like they do not care about your time. My time is important to me.

This bank is the average bank. Although it does beat US Bank by far. It's not much different than a lot of others out there. I will continue to do my banking here.

Luckily we live near a brick and mortar bank with employees who are willing to do their jobs well. Online does not "do it for me" as I am a senior and I prefer a human being to the computer.

Sometimes it's just the little things that add up, like quickly returned phone calls and knowing my name when I walk in the door. I've been doing business with this franchise for 30 years, granted the name has changed a few times but the treatment of its customers is top notch. Would recommend this bank.

Bank of America is convenient because they have so many locations. They do a good job, not great job. And I don't fully trust them because of past abuses by BoA and other big banks. That's why I also keep a credit union account.

Bank of America has stopped all drive thru banking at all locations in Chicago. Idk what they are thinking. They have spent the money on building them but now make you go inside where there are fewer tellers.

When I call BoA I usually get great service with the first rep. At my local branch they are always very polite and helpful. I know they get bashed in the press, but I've been a member for a long long time. I am happy there.

They purposely stole our home, we were never late on 1 payment. We bought our house in 2001 putting $100,000 down to find out they have us buying our house in 2003 so there’s 2 years of payments missing. Have all documents of proof so I can back up what I’m saying. THIS IS A SHORT VERSION, THERE’S WAY MORE. WATCH THEM.

They try to rake you over the coals any way they can. They hold your money for three days before they credit your account. I am in the process of changing accounts.

Been using B of A for over 10 years. We loved that they have a relationship with Barclay's bank while we were in Europe so we could access our bank account without fees. The customer service we have received over the years has always been great.

I moved and my payment went behind only one month and they blocked my equity line after years of being on time. I was also bounced around from one agent to another and still did not get it straightened out. I have good credit and it did not make sense.

I enjoy my bank. They are easy to approach with questions you may have and the staff is excellent. And if one branch does not offer what you need, they refer you to another branch. If tellers are busy they have someone that meets you in the lobby and begins to help you with the issues that you have.

Takes too much time for customer service to respond. A better solution would be for the bank to act promptly to stop payment when there is a problem. After a full investigation is completed it is then possible to make an evaluation.

I love being able to bank online! I'm able to download all my transactions, use the tools to create a picture of what I'm spending and categorize it.

BA has always been there for me no matter where I've traveled even when I have super problems with the changeovers in their new computer system which I totally abhor but then I'm working on it.

I like to have brick and mortar locations, but the customer service at the branches need improvement; short on staff; causes long waits and irate employees because of the vocal irate customers.

Bank of America is the best bank for me. I got my first bank account at Bank of America at age 19. I was in the Navy and they helped me to get direct deposit in a couple of days.

Sandra ** a manager from the Legal Department of Bank of America was the most disrespectful, rude and unprofessional individual I spoke to. I explained the nature of my situation trying to obtain a satisfaction of judgement for a debt I paid off with BOA and she showed no interest in trying to assist at all. I called in to check the status numerous times because if I didn't get this resolved I wouldn't be able to close on a home I was purchasing and had the possibility of also losing my deposit as well. I am a customer relations manager and know there are processes but I am also aware that speaking to a customer who has been polite and patient in the manner that she did was totally out of line. I will go on every social media outlet to make others aware.

I can't believe this just open this account, had a check for 100.00$. Deposit 40.00$ and they forgot to give back 60.00$. STUPID PEOPLE AT THE DRIVE THRU. I didn't realize until I got to the restaurant because I was there. Someone else did it for me and it was in a envelope so they would have not Known... Easy 100.00-40.00=60.00... A 7 year old knows this.

So I get a call that my account is 60 days late. I have not had a late payment in over 10 years... I take my credit very seriously. It's a total scam, they know we are too busy and can take advantage. I then paid the card and closed it. I no longer have any BofA accounts and very happy.

I have been a customer of Bank of America for many years. The customer service is great. Agents make every effort to resolve customer issues. Customer service is equally good in the branches and in phone inquiries. Very professional and well trained.

Have been a long time customer and appreciate the availability of locations and online banking. Also have credit cards with rewards. And am able to order foreign currency when needed.

Pleasant staff both online and in person. They are also knowledgeable. Online banking and daily account emails are always helpful. There are several locations near too.

My daughter lost her handbag, she got her new card in the mail, we went to branch to activate it, The womens would not help, she was rude. All we heard was, “I cannot do this, I cannot do that.” I find it hard to believe she is the first kid who lost a debit card. My daughter went back on her own the next day, the womens laughed at her. Bank of America Foothill ave, Arcadia CA, Worst customer service ever. When I told her she can just open a new account in another bank it may be easier, she did not care. I HATE B OF A.

When you go to the actual branch they always try to persuade you to do everything online or at an atm. They ALWAYS try to turn me away. Every single time I travel (even after I place travel alerts) my card doesn't work. The last three times I've gone out of the country my card never works. They block access to my funds even after I told them that I'd be traveling. This causes me to spend a lot of time on the phone with them while roaming. Currently, I'm waiting for a customer service representative. It's been 41 minutes and counting. I hate this bank. I'm 100% closing my accounts here.

I really like Bank of America. My only complaint is my local branch doesn't have a drive thru. It's annoying whenever I have to go there, especially since I'm disabled. The nearest drive thru is not that close. Other than that they are great.

I am very unhappy with this bank due to excessive fees charged to account. My savings account has been emptied over the last year. I will be changing my bank!

Bank of America is less and less customer "friendly". Almost every thing is done via ATM or a computer when I've taken the time to physically go to the bank. There are very few employees ready to help and when I've found one, they have to go find someone else because they don't know how to do what I've needed. I personally want a real person to me especially when I go to the bank. They also have too many "fees". I've banked with them for 50 years and am now going to PNC.

I love the online features. Offers instantaneous access to my money. Chat is available to answer my questions right away. I am disappointed in the actual bank buildings.

Forget about calling BOA. They just don't answer! I am a Preferred Account customer and have worked with BOA for many years. It is impossible to get through to them online or to get them to return a phone call. Worst customer service ever. I've been trying for two days to get through to customer service regarding a fee that I was charged and now I have to make an appointment for the following day--just to get a callback! And their local branches are even worst. Forget about getting "free" notary service--the notary is never there. I tried to set up an estate account for my mom during a time of just having lost my mom, and they are the worse. Who needs extra stress at a time like that? The paperwork is ridiculous and I had to make multiple trips back to the local branch to get anything done. My advice--find another bank.

On 8/3/2017 I deposited $600 into the machine at 38th & 7th Avenue to pay credit card bill. THE MACHINE TOOK ALL $600 and gave me no receipt but a slip saying they could not finish the transaction and did not credit my account NOR RETURN THE CASH. Walked over to the personnel working there, unhelpful. Claimed it was not their problem and said to call the 1800 #. That was days ago. No credit showing up, no call back, no return of my cash.

Beyond its predatory loan tactics, Bank of America couldn't care less about the individual customer. They simply care about their bottom line. I have three accounts with Bank of America and have been a customer of theirs for over ten years. A few months ago, I went into a branch to change my name on my accounts due to my recent marriage. I was told that they could change the name electronically but if I wanted my name changed on my two cards, I would have to pay 15 dollars for each new card. This is absurd. They replace cards ALL THE TIME because people are able to hack their accounts on a regular basis. But, apparently, it costs 15 dollars to send me a new card because I was married. Naturally, I stopped using those cards because the name doesn't match my driver's license.

We recently purchased a new vehicle with an auto loan from BOA. Within 3 weeks, we paid the loan off in full, or so we thought. We called their automated system and paid the payoff amount given to us by check. A few days later we get a statement showing we still owe money. I called and spoke to 3 different people, one being a supervisor and was told we didn't pay the interest, only the principal. The supervisor was a complete ass, and unable to explain why the payoff amount we were told didn't have the interest figured in. In the end, they made 108 bucks from the $38,000 loan, guess they were a little pissed about that. The payoff being wrong isn't what pissed me off, the terrible customer service and complete lack of intelligence is why I will never finance through BOA again.

VERY VERY DISSATISFIED!!! I used to bank with them years ago and cancelled my account due to the lack of customer service. Customer service at pretty much every location is very poor. Opened my account again since family member bank with them so easier for any transfers. Just cancelled my account again due to such a bad customer service experience, not only that but I guess I can't get paid because they can NEVER cash one of my checks, they tell me to deposit it it'd be available the morning after... Nope it’s on hold for 7 days. Any explanation for this?! No just "sorry." Like that'd pay all my bills. Very sad to know such a big corporation has such a bad customer service and never being able to comply with customer. Let's not leave behind the high amounts of fees they charge for overdrafts. $35 even if it’s for 1 cent.

I had the worst experience with BOA since they closed my Checking Account without my consent and they never sent me a letter in the mail at all about it being closed at all. Then I called BOA this afternoon to be kept on hold for a hour to which I was connected to a Customer Service Representative and I wasn't able to resolve my problem at all now. I don't recommend BOA to anyone in any 50 states now. I'm going to sue Bank of America now.

I place a claim ** and was declined by BofA. A new card was sent to Colombia and I never received. Maybe was stolen in the mail. Fraud was made using it and now I have to pay for this. When the bank asked me if I have the card with me I said "yes" because I had the one without chip. I called and clarify that the card that I have doesn't have any chip. Now, the investigator did not listen to this clarification and says that I had the card with me. I think that they ignore my request because I am a Latin America person and now I lost my money. I need to know if I can claim to another place because it is not right the way I was treated.

I went to Bank of America to cash check that was written to me. Branch teller said she can't cash it because they only cash checks if you have an account with BOA and that they only keep cash account holders, I question her and she called for a manager which said we hold our cash our customers and she was very rude and unprofessional. This is why I no longer have an account with BOA. Branch location San Angelo Texas on Sherwood way.

After being on the phone for 40 min to get a 35 dollar overdraft fee waived, I was told it couldn't be done. I asked to speak with a manager. After waiting another 20 minutes, I was DISCONNECTED!! I promptly went to my local branch, waited to speak with a teller, who told me she couldn't help me, but a manager that I had to wait to speak with could. That manager said that the fine could not be waived, but she would apply for a "reversal." Then she said it was declined. I told her I also wanted to file complaint against person who hung up on me. She said that she would look into it.

I have been a loyal customer for over 20 yrs. Up until recently I have been satisfied with my service. Lately the bank has been shuffling transactions to allow for overdrafts. When I check my mobile account daily it says one thing then the next day transactions have been moved around to create overdrafts. This is unfair and crooked. As soon as I can get my direct deposits changed, I am leaving BOA. I have had enough. I can no longer afford to be a customer.

So I go to the ATM at 1 in the afternoon in Marlow Heights Maryland on Silver Hill Road, put two checks in the teller assist and the power goes down and now my transaction is stuck in the ATM teller assist machine. No receipt, no way to retrieve my money. I called the 1-800 number and they tell me there's nothing they can do, "call the people that issued your check tell them to stop payment and send out checks again." now I'm a non-account holder I figure all of video conferencing and the audio conferencing that we were doing at the machine you would think that is being monitored for your quality assurance so that when problems like this arise, they can handle it quickly but no, not Bank of America.

For two months, I have been having ongoing issues with identity theft. Bank of America makes it extremely difficult to do anything about it by putting you on hold for two hours. It's almost like they want you to give up and pay for the fraud yourself... The meth addict who stole my identity also locked me into a cellphone contract for three years, which will total $4,300 dollars. The only way I can escape this is if I file a police report. And I can only file a police report if BANK OF AMERICA SENDS ME THE GOD DAMN AFFIDAVIT ALREADY!!! They have refused to overnight me the affidavit, even though I found out later they can. They even tried to deny its existence. If the affidavit ever arrives, the camera footage showing the thief committing larceny will be long gone.

This bank is horrible!!! They closed my account with no warning. I just opened it. Had my direct deposit coming in days and they closed it. I called them. They were rude and said they would mail me my money back to me in ten days. Wtf!! I asked why my account was closed. They said because I wrote a damn check to myself from my other bank account and that is not a damn crime. I wanted to put money in my other account. This bank closed my account off of that stupid ass bank. I tell everyone never to go there!!!

Over the course of 5 months, so far, BOA has been unable to replace my debit card. The original card was canceled because the possibility that records at another business were compromised. I was sent an email and told that a replacement card was sent. I did not receive the card and after 3 trips to the bank I was only issued a temporary card each time. Each time I was assured that a replacement card was sent. Every time, the replacement did not arrive. The only reason this account is active now is because it is the only one with my deceased wife's name on it.

I've been having sickening customer service with Bank of America over the years so I decided to place take all of my money out of my account and transfer it to another account. 69 cents were left on my account. I did this to prevent overdraft fees and so on. LO AND BEHOLD a transaction from a previous month was now in "processing" and therefore overdrawing my account. On top of that my debit card was stolen and an unauthorized purchase was made which led to further over drafting.

I checked my account yesterday and it said I had 75$ left to my name so I went and bought groceries spending 30$. Tell me why today it shows me negative 10$ with a 35$ overdraft fee putting me 45$ negative? When I then looked at my online banking every single one of my purchases for the past week (all of which were debit purchases... not on credit) hit all at once and were not being taken from the account leaving me to believe I still had cash even though it was already spent!!! The bank is intentionally doing this and I am canceling my account and going to Arrowhead Credit Union.

I am a preferred customer and I had taken a promotion on Dec 2017 which is supposed to end on April 2018 as per the banker near my location. He told me no interest will be charged for the remaining balance until April 2018. I was very happy until when recently checked my statement and saw since last 3 months I have been charged $160 interest. I was shocked for see $500 credit added since last 3 months due to interest charged. I waited on call for customer rep for 30 mins. What's the use of being preferred customer? In fact later after fussing about the issue to Juan & Jose from Texas card services on 15th July for 1 hour, they said me to call another department and get the issue resolved. They cannot help me with anything? Not file a complaint or anything? Can you believe that? This is not good customer experience. I will rather close my account with such bad experience.

I did lose my Mastercard. I try to call 24-hour report for stolen card. I did waiting on hold. After 1 h 1/2 they transfer me for another line for 1/2 an hour. They did not do the job done. Next day I try to call again. I have to wait for more than 2 hour. Someone pick up the phone then they hang up. Someone think I do the business with Bank of America.

This is worse bank I have ever seen. I have been transferred 5 times and been waiting for the correct dept for 1 hour 45 min so far. Each person that answers ask same questions and then transfers me. Most unhelpful bank. And only way to contact corporate is thru mail. And dept I need they have to transfer me to that dept. Why cant they give me one person to deal with my issue.

I recently had to do a bank verification from a external savings account to my BOA checking and immediately took it out, which caused my BOA to be overdrawn by 45 cents in total. BANK OF AMERICA CHARGED ME 105.00 in overdraft fees, 35.00 for each transaction plus 35.00 for not making a deposit in over five days, it is ridiculous. I am closing my accounts within the next 48 hrs.

Best Buy canceled the order and refunded in 6 minutes when I realized that the item was back ordered. Best Buy provided me the authorization number and every detail. It has been 3 days and BOFA is telling me bedtime stories. This bank is the worst bank ever. No wonder why they got in trouble. I will never use their debit card for online purchases. BE AWARE! They hate you and they will not help you. They hold the money so they can use financing other people and we have no right besides waiting.

Bank of America continues to not pay my checks saying that they look fraudulent due to the signature. All the signatures look the same. They provide no evidence of this. They provide no method to remedy the situation and provide no refund for the costs that other banks charge customers. They have very poor consumer relationships.

I started using Bank of America when it was still Bay Bank 24 years ago and this was my first bank account. Up until last year the service was great and I was a preferred customer. I always enjoyed talking with customer service reps despite the long wait times and felt they were always considerate and pleasant. I was always happy to write glowing reviews about customer service and often participated in their surveys.

So they shut down the drive thru forcing everyone inside. So the person waiting to pounce at the front can try to sell you something you don't want or need. Before you step in line to wait while an understaffed counter gets crushed. Consistently waiting 20-25 minutes during the slow hours. Absolutely ridiculous, I will NEVER bank with this piss poor organization.

It has been 4 months, since I was first screwed by BOA, when I took BOA's suggestion to close my old checking account and open a new one. It was supposed to be a solution to the checking account fraud that occurred on my old account. And just two days ago, that old account FINALLY got closed! And no more checking account fraud, as I write this. But I sure went through A LOT, in the last 4 months! Head still reels from the lengthy: checking account balance inaccuracies; direct-deposit transitions; and automatic investments to other financial institutions outside of BOA!

Apparently they will charge overdraft fees on transactions that are pending on your account and don't give you ample time the following morning to replenish those funds without being hit with a fee. I go to sleep with a positive balance account and wake up in the negative. The transaction had cleared in the wee hours of the morning. How am I supposed to know, when the banking app doesn't alert me until 9 hours later? Called 5 different times and they refused to refund the fee, even though I haven't asked to be refunded at all this year. I ended up closing the account. Got charged an overdraft fee of $12 for being short of a $2 tip. America is run by greedy corporations!

Bank of America makes it IMPOSSIBLE to speak to a reliable human to get the most simple tasks accomplished! I've used the automated system - to no avail, as I continue to have last feed taken from my account AFTER my money is auto-drafted!! The IVR cuts me off, regardless of the number I dial!! When I finally do reach someone, they cannot help me!! I guess everyone time is of ZERO VALUE to BOA decision makers!! Horrible Customer Service, changing banks is the best solution! Never have I experienced such!

Bank of America charged me $35 for an overdraft fee and then charged me an extended overdraft fee after I had put the money in my account. I believe this is unfair. People are trying and I think you should be more understandable. That is $70 which I do not have and what makes it worse I actually put the money in my account before I was charged the extended overdraft fee. I am about to close my account with them because of this experience.

My husband and I decided to share the same account, so I went to the local Bank of America to order a debit card with his acct number, but with my name. The lady was helpful and also gave me a temporary debit card to use. The teller "activated" it and sent me on my way. I go to a store to use it and it says "declined". I try to run it as credit and it says "declined". I try to check the inquiry at the ATM and it says unauthorized action. I let it slide since it was just a temporary...

A month ago I deposited a check for $5000, it cleared. I have been spending MY money for a month, today they put a block on my account for "suspicious activity". I called them to verify I made the purchase in question they informed me that they where placing a 24 hour hold on my account because of a suspicious check I deposited which I have been drawing on for a month. Mind you, they contacted my mother that wrote me the check as a wedding gift to see if I forged the check that CLEARED a month ago!!! Of course she confirmed that she wrote the check and they proceeded to ask why she wrote me that check! Wtf my bank should mind its own business and work for me not question my business. No explanation, no courtesy call to let me know I could no access MY money. Closing that account as soon as they open in the morning. Bank elsewhere. Do you self a huge favor.

Opened a small business account recently with BoA. The bank failed to notify me that some "hold" would be placed on new accounts that are less than 30 days old??? Did not realize the "hold" existed until I deposited a $5500 check and attempted to use my debit card a week after depositing the check. I was not able to access my money even though the person who wrote the check confirmed that the money had been withdrawn from their end.

First off I would like to say I have done business with this branch for years. Last Thursday I brought my 78 year old dad in to close out an account for a deceased relative. We waited almost a hour before we could see a banker. Even then the process took another hour. During this time while I was waiting there seemed to be mass confusion with the greeter and some tall ** guy running around in a suit. I watch my dad in an office with a female banker and he looked really stressed. I got up to see what the problem was and he said he had to use the restroom. Now remember he is 78 and has been here almost two hours! The female banker kept telling him they did not have a restroom! He was pleading! She kept say "No public facilities!" Needless to say he had an accident on the way to the car. I will never forgive Bank of America and the Howell Mill branch for putting my father through this.

I deposited a $5000 check written on my old bank account which is still active in my old state (Maine) on June 17th and deposited into my new BOA checking account. When I did the deposit slip indicated that $2000 of it would be immediately available for use and $3000 would be placed on hold until 06/21. Very reasonable for an out of state check. I went to start to pay my July bills this past weekend and found they (BOA) had placed another hold on the entire $5000 on 06/22. I confirmed with my previous bank that the check cleared (which in my mind means they SENT THE FUNDS). I called BOA today (06/26/17) and was told that another hold was placed on it because they hadn't received all of the funds. I confirmed that my old bank had processed and cleared the check last Wednesday (06/21/17) so that means they (BOA) have had my money since then and they have been making money off it and keeping it from my use.

I have had Bank of America for 4 years now. I do not know what has happened in the last year but seriously, they have manipulated my account to where I have overdraft fees every single month. There will be money in my account and they will hold back items until my balance is low and then send them through and charge $35. That's just one of the examples. There are so many ways that they rearrange your transactions that are going through. Let's say you have a balance of X amount of dollars. You make a purchase, then on your banking app it will deduct the money and tell you your new available balance. Well, that's where it should end, right? WRONG!

I have been a BOA customer for years. I closed my accounts today, when I contacted BOA regarding $35 charges including a $35 "extended overdraft fee." The overdraft charges were for debits for less than $3. Yes. three dollars. And BOA charged $35 fee AND returned the item, and THEN charged a $35 "extended overdraft fee."

I called to check on the authenticity of a check I received. The customer service representative told me it has cleared their fraud department and that I could use the funds safely. The check ended up being fraudulent and BOA took no steps to reimburse me. I am in the process of cancellation of my accounts. Do not use this bank. Remember their involvement with the housing bailout. Misinformation cost me $2,700.

I called 4 times and given different numbers. Each call required at least 10-15 min. wait time. I am on call #4 and have been on hold for over 15 minutes. I just got someone to answer only to be told I need to call another number. Now waiting again. My call is in regards to an auto payment from my savings account to my mortgage loan. The most recent transaction per my online statement was made on June 19, 2017 for $265.97. The house was sold and closed on June 16, 2017. A representative named Madeline was finally able to clarify and provide me with the information I needed. Kudos to her, but why did it take 1 hr of my time to get this information??? Why couldn't I place an inquiry via my online account about this??? This experience doesn't even garner one star.

People should short the stock for sure, whomever wrote the tech software for the company should not be there anymore. The website and its counterpart for the debit card is very discriminatory and always having problems.

Have traveled abroad and twice on the same trip, been declined at ATMs despite having put a travel alert on my account. When contacting the bank - I keep having to sit on the phone for 20-30 minutes to wait on a customer service person to answer. Apparently the bank is always experiences higher call volumes than are typical as I have called multiple times. If you are going to have that much security on a card you need to staff up your call lines to help customers quicker as they may be somewhat stranded in a country while you try to save money by not hiring enough team members to address the issues. Another thought is to allow customers to clear fraud alerts on your website and not even make me call someone. What are the chances I am going to have both lost my debit card and happened to give out my online banking information for fun. I am thinking of switching banks - though not sure if any other banks will be better.

I open an account with Bank of America with motorcycle accident check of $15.00. After two months I notice my balance was going down way too fast and that something was not right. $4000 dollars went missing from my account. I called and they told me that they were going to fix it. Never did. What they did was lie and closed my account.

Opened an account online. Said I was approved within 5 minutes of applying for a basic checking account. Deposited a government check that night via photo. Three days later my account was closed. I called the technical support. The technician basically stated that in my agreement I said they are allowed to close my account for any reason whatsoever without giving a reason. I politely hung up. They are mailing me a cashier’s check for the amount pending. Just put a bad taste in my mouth. I would have liked to have known why they found me not a good fit for their bank. The technicians however were very polite and professional and that is why I gave it two stars.

DO NOT ever use BofA! Refused to cash a BofA check because the month on the date was spelled out! SERIOUSLY! The owner "normally" uses only numbers for the date. This was after being informed there would be a $8 charge to cash a check drawn on BofA!! Waited and waited and waited as every transaction before me that seemed to need an override from management from the bank. Horrible procedures, refusal to cash valid and funded check, and outrageous fees.

Because I am under 21, I am not required to keep minimum funds in my bank account. This surely can't be the reason for the closure of my account. Secondly, I was staying in my apartment, and I realized that I was not able to login to my account. My card was blocked. I called BofA the following day. They cut my calls thrice without giving an appropriate reason or telling me what had happened. I called the next day and they told me my account was blocked for the best business reasons. Seriously? BofA doesn't want customers anymore? I asked them about the funds that were present in my account and they said you could collect it in 3 business days from a nearby bank. Man! WTF? Had I been on a vacation relying on my card I would have been broke for almost 3 days. These people are so stupid. ** them. Never open an account with BofA.

I love Bank of America BUT I just spoke with a supervisor in Las Vegas and it left the worst taste in my mouth. I mean it's one thing to do your job but to be sarcastic and rude with a customer is another thing. I felt like she was talking down on me when I was very nice. Like, you're not rich so screw you! I just simply explained I couldn't afford an overdraft fee of $35. It was overdraft for $1. Yes $1 and I have money in my savings. I assumed if anything they would just pull it from the savings. She goes to say, "Are you serious? We can't do that without your permission, we would have a lot of people mad in the world if we did that." I told her I had ASSUMED. She did't have to tell me that! "I have my PayPal linked to my account and this was a PayPal transaction that tried to pull the money" is what I explained to her.

I talked on the phone with Customer service preferred clients department in Arizona and Cesar was very rude and didn't explain anything about the interest charged to my account. I would stay away from Bank of America and I'm in the process of closing all my accounts with them now since they are rude and don't care about clients being with them 20 years.

I'm on vacation in China. The fraud department cuts me off every two days. Ok fine, but don't put me on hold for 55 minutes. Two days ago it was almost 30 minutes. "Unusually heavy call volume" is pure BS. They just don't staff the call center. I've been a customer since 1989 but I've had it. They did the same to me in Paris earlier in the year 44 minute hold. I barely made my train. They do not care about you. Putting a travel alert notice with the bank means nothing. They still cut off card use. Ok but answer the phone. They don't bother to send an email alert until hours later so you don't even know until you taxi to an ATM. Service is pathetic. Save your apologies BOA, you don't mean it. What your reps mean to say is "this is company policy and we use a standard apology as if it were a mistake." It wasn't. "It's the way we do business."

BOA charging me for a safe deposit box I closed over 4 years ago. I closed all accounts and gave keys back. Took my money & safe deposit box items to my credit union. I've written, called and even went there. Was told they will look into it, every year still get a bill. I'm at the end of my rope with the BOA constrictor!

Pathetic customer service. They are happy to close/terminate checking accounts in spite of direct deposits. I was charged 12$ fee and customer service refused to waive off the fee for me. The worst bank in entire USA... They earn their profit by simply stealing customers’ money in form of maintenance fee and hidden fees. They do not care about their customers. They focus only on stealing money from customers and to make the revenue of 90 billion a year. Worst bank in entire United States. They should change their name as Blood Sucking Bank of United States... Please do not have any checking and credit card service with them... Try out other banking option.

They charged me $10.00 per transaction withdrawal from my savings account. Which was a total of $50.00. When I called for a courtesy credit they wouldn't give it to me because of charges that were refunded due to their error 6 months prior on another account. I'm done with them and I wouldn't recommend them to anyone.

Yesterday I have received a transfer with a little bit of money on my account. I checked my account and even did a screenshot of the money that I have available. Today however I checked my account and the money wasn't there. When I checked the info about the transfer (in the details) the transfer info was gone. Gone. Like it was never there. I am not crazy and I have a screenshot of the amount that I had yesterday and the screenshot of the amount now. I haven't used my card for a week and it's just ridiculous. How can a transfer just disappear from the account? Will I ever see this money on my account?

I checked on my account and my pending payments were fine. The next day Bank of America had let a $1,000 check go through at the end of the business instead of paying 4 of my online payments that were due causing me four $35 overdraft fees equally to $140.00 instead of sending the check back. I knew the check was coming but it was not pending at the end of the day.

From 05/31/17 thru 06/03/17 the B of A online Debit Card could not process fund transfers. This account was created by my State unemployment department, for the purpose of providing unemployment/disability payments. I am recovering from cancer surgery and not able to work at this time. On 06/03/17 at 6:37 a.m. my time, I called the Customer Service contact number listed on the B of A Debit Card website. I was required to enter part of my account number, the last 4 digits of my SSI, and my card security code in order to connect with a representative. The rep had no information why the online transfers were not available, nor any indication when they would resume. She offered to transfer me to another department to handle my transfer, and then required answers to 5 different personal/account/security questions before transferring the call.

In 2014 Someone somehow hacked into my information, changed the email, deposited a check by screenshots from a phone and I am being accused of fraud, no money was lost to BofA and I have PROOF that it wasn't me. And they refuse to clear my name.

I've had a checking account with BoA for 2 years. I didn't have any problems at first but the past year and a half (Since I got married and added my husband to the account) we've had more fees than I can count. I thought I was crazy and really bad at bookkeeping because the account balance never aligned with my register/ledger and our account would always go into overdraft and we would be charged fees on fees on fees. Today it happened again and I've had it! What people say about them rearranging the transactions and them showing and then disappearing and then showing again when your balance is low is TRUE. They're always rearranging our transactions and changing the dates they posted. This bank is a SCAM. We're switching banks immediately and closing our accounts with them. I will never recommend them to anyone, ever. They need to be sued and be permanently closed.

They arbitrarily started charging $12 a month fee on my savings account. When the account was opened, in order to avoid fees, I could maintain $2000 daily balance or have a minimum amount transferred from checking monthly, which I have done. Beginning in November 2016 the fees started & have continued. Nov, Dec & Jan my daily balance was above $2000. I had the monthly transfer & I was still charged a $12 fee. The best the incompetent customer service rep would do on the phone was credit back only one of the charges, even though it was obvious I had maintained the balance where she said it needed to be. These people are pathetic, thieves! I have closed the account & moved savings to Wells Fargo & the other 3 accounts I still have with BofA will soon follow. Will never do business with BofA again.

They charged my twice for same amount. When I requested to refund me. They refunded that amount to my checking and put back to my credit account. It means they didn't refund. Instead they cheated me. I have to pay again that amount what I supposed to get back. They are big cheater, never trust this bank.

I purchased a cashier's check from Bank of America on 4/27; it was for a total of $1850 for a security deposit on my new apartment. After transitioning and packing, the cashier's check was lost. Bank of America refuses to cancel the check and reimburse me. They initially said I would have to wait 90 days. After filing a complaint and informing them that the check is void after 90 days (which means they are doing nothing and it is not feasible for me to wait 3 months to move) I was told by the branch manager that they could transfer the check but it would need to be made out to the same payee. Since I was supposed to move in to the apartment on 6/1 and NYC real estate is super competitive, it will not be the same payee because I will not be moving in to the original apartment. There is no NYC landlord willing to wait weeks for a security deposit.

All these people do is take your money. Banks are supposed to be trusted with your funds but apparently you cannot trust Bank of America. My husband and I received our refund check almost 2 months ago and we usually get it direct deposited into his account. We received almost 20,000 dollars. My husband called Bank of America before he deposited the check in the account if there is anything we have to do. He was told that all that has to be done is to sign our names on it his first then mine and we could deposit it. Unfortunately the representative gave us the wrong information and the check was supposed to have been mailed back to us, we didn't find this out until my husband spoke to someone almost 2 days later.

Bank of America is the absolute worst! Right up there with DMV, Comcast, and Verizon. My son had his card stolen and the card was used at a 3rd party ATM. So we went to the local branch to file a claim. My son, **, longer hair (which he donates for Locks for Love, the cancer charity), and a tattoo on his right arm, was looked at like he just attempted to rob the place by the ** American branch manager. My son, goes to school full time, and works part time and had approximately $270 in his account. $263 was taken out, $260, plus the $3 fee for using a non-Bank of America ATM I'm presuming. Now, a couple smaller amounts have started to bounce, because he used his card before it was stolen and had not cleared at that time.

I am not new to banking because I have worked in the world of finance for 14 years. So, I understand, by reading some of the complaints, some people just don't get it. Well, my story is simple. I have never overdrafted my Bank of America checking or savings account. On Friday, May 5, 2017, I logged online, in the midday to look at my account because I was planning on going out for dinner that evening. What I discovered was that my login credentials were not working. This positively puzzled me.

I got an overdraft fees and didn't get any notifications. (I double checked all my emails again today!) My birthday was the end of April and all my CC payment due dates are close to the end of the month so my financial can be monitored by monthly basis. On May 2nd after my weekend birthday was, I went to work and checked my BoA account online to find out that I got overdraft fee 2 times! Two times of $35 ($70) and I was glad that I checked my checking account. I quickly transferred my money from my saving account and started calling the BoA customer service.

Well I call on May 3 report about losing my wallet and my atm card was in my wallet and they told me that they would review it and make a decision. So I call again on May 4, 2017 and customer service was very nice and patient and before she transfer me she told me she would request them to put a rush on my claim. Then fraud department was also nice and understanding and told me give them at least two more days. So far so good. I would update what they decide.

Horrible! When I say, “Horrible,” I mean HORRIBLE!!! Today I write this letter in sadness, anger, and frustration. I visited 3 of Bank of America's branches and was turned off by the absolute appalling service. I waited in line for almost 30 minutes with nearly 20 other people who seemed to be wondering what was happening. While in the line I could see the frustration emanating from their faces. My anxiety was at a peak. My patience was at a low. After speaking with a branch manager I was basically told to: suck it up, this is the future. Either bank online, use an ATM or bank someplace else!

The location I went to was Buffalo, NY 14214 and they literally have only 1 ATM machine. The line was long for the machine and the wait was even longer to just withdraw money with the teller. Terrible customer service. Overall it was a bad experience.

As a merchant, the level of service provided by Bank of America has gone from fair to terrible. Compared to other banks in the area their Saturday hours are shorter, understaffed at teller station and no merchant window. Today, Saturday morning I walked in, 12 deep line and two tellers. No merchant line and several employees looking busy but NOT helping customers. I stood in line for about 5 minutes and approached the lobby greeter. The employee in the lobby (greeter) didn't even do that and when I said I just needed to make a deposit (no cash)... He gave a response... "Sorry no merchant window, there is nothing I can do to help you". I directed my frustration at the bank, not him personally and left to try to find another branch with better service (i.e. A better employee to customer ratio). There was another customer/merchant there with the same feelings... He also left. I dislike banking with them and will be moving my account.

My mother-in-law passed away in September of 2016 and has a trust checking account with Bank of America. The point of setting up the trust account was to avoid probate and for the trustee to have immediate access to the funds. Bank of America has insisted that they need the probate information and that my husband write and have notarized a letter giving himself permission to access the account. The documentation was sent via certified mail in December of 2016 and BOA said they didn't receive it even though my husband had the documentation that BOA had received it.

I would not recommend Bank of America due to the fact that I deposited an opening $300 and bank account on Friday. By Saturday morning all my money was gone except for the few little dollars I had already spent. Kohl's customer service be there for told me that there would be a 10-day waiting period to receive funds back on my account but they would put in an expedited which would apply to my account on Tuesday. Heard anything back Wednesday for nothing. Go back Friday. They're telling me nothing. On Thursday I had called and complained about another fraud case of where I put $2,900 in my account on Monday night. The next thing I find out $2,500 is missing and now I am left stranded out of town with no access to the $3,000 plus I had put into the account where in which I've only spent $500 worth and rest of it I have to wait almost 2 weeks to get money to go home.

We have had a account with BOA for a long time. They are always playing with our balance. We will have a check or debit card payment clear. Then a few days later there is no record of it and the money is back in our account. Then a few day later it taken out again. When the balance drops lower. I have talked to our branch manager. He said it could not happen. And if I could prove it. So we started printing out our statement a few times a day. We took it in and showed them. Was then told the we could have made that up. It did not match their records. Was told that the screen online is not the same as what they see.

Bank of America is a rip-off. They conveniently rearrange the order of how transactions are processed in order to charge multiple overdraft fees. Last night at midnight my account was positive over $36.00. This morning at 6 am $23.32 worth of transactions were pending. By 9:30 am, a check for $150.00 was pending as well $175 in overdraft fees because BOA had rearranged the order of how the transactions are being processed in order to charge additional overdraft fees. When I called Customer Service I was informed that they would not reverse the fees.

I deposited a cashier check from a big NY bank, and BoA put a hold on it for 7+ days claiming that it look suspicious. If so, a phone call could authenticate the check in a matter of minutes or hours, not 7 days. Not only that, BoA initially gave me credit for $300 for that check while it awaited clearance. Next day, BoA took away that $300 credit! I complained, the $300 credit was restored, then 2 days later, got taken away again! And when my account balance dropped below $1500, I incurred a $12 maintenance fee just because BoA sat on my check for 7 days! I have been a customer for 30+ years, never had a bounced check, but that's how BoA treats its long time customers. BoA = Bucket of **. Better put your money in a credit union than BoA.

On Friday, April 14, I made a deposit in my BOA account of $200.00. The ATM machine made that money immediately available. I was waiting for that check to pay some small bills I had. I paid my telephone and my son's. On Tuesday I realized that my account was Minus and they were asking me to pay immediately or face a fee. I check up and my check appear as a deposit but in HOLDING. Since I had not more money and I had a check already there I wait, thinking that the check would clear soon, but this never happens. Today is Friday 21 and the check is still in HOLD. I spoke with the friend of mine that send the check from his Citibank account and the check was clear on Tuesday, they get the money already from his account. I am a poor retired person, I believe they don't want clients like me, poor people. They are ruining my little account.