Bank of America Reviews

I really like this bank. They take security very seriously. The moment my card is used at any TYPE of store that I haven't been to before - my account is quickly frozen and sends a link to my app asking me to verify if I just tried using my card or not. Once I say "yes, it was me" the account is immediately unfrozen.

The online app is great. It is very easy to check my account, pay my bill, check my statements etc. On the phone customer service is courteous, knowledgeable and quick to respond to my concerns.

I've been at this bank for over five years. I've had great experiences and how to get the best banking experience. At any time when needed I've been offered support for anything that was needed. I always experience professional and polite personnel that's willing to assist either on the phone or in person.

Fraud detection is excellent and otherwise accurate at Bank of America. Tellers are also friendly on the rare occasion when I have entered the bank. But didn't like the credit card experience so I closed it.

You have to make an appointment to talk with a banker. The banker tells you all these things that they can do for you to get you to invest and most of these perks change or are discontinued in less than 6 months. They tell you they will follow up with you on x, y, z, but it never happens. Ends up feeling pretty impersonal and there goes the trust!

BofA's services are typical of the banking industry - very little to distinguish between the brick and mortar banks - as are its fees which are exorbitant for what they provide. BofA doesn't value loyalty. They jacked up my fees after nearly 20 years of patronage. We've closed all but one checking and one savings acct. and will close those also soon. We'll go with an online bank for better value and greater convenience.

I previously banked with Chase and switched to Bank of America some years back. I normally do all banking online including bill paying. Bank of America's website is very user-friendly and secure. I always go to a branch office whenever making a deposit. The associates are always courteous and very helpful. Bank of America is tops.

Overall, Bank of America is a good bank. The folks at different departments do not communicate well. EBanking is great. Secure. Tellers are mostly friendly. Very long lines most of the time.

One can take a check into BofA, written on a BofA check and they refuse to cash it unless you have an account there. Tellers are rude, non-negotiable with bad attitudes.

Hi, first this is the first time in my life writing a review... well I really don't wanna do it but I found myself obligated to share it with anyone who had or wanna open an account with Bank of America. After many years with this bank I went to withdraw some cash & because I don't have my debit card I was asked to provide ID & SSN. Well I did, after that the teller started looking at me and calling others employees, few minutes later her manager approached me with anger and said to me you need to sit and wait for me... well I started getting nervous because she was talking to me like a suspect or a thief... when I refused to give up my turn she threaten me saying that she will call the police on me & get me out.

I had an overdraft fee and called customer service and Amber listened to me. Got her supervisor to return the fee so I was now in the positive side. It was not my fault. A company took out a charge 3 times instead of once.

I've banked with Bank of America for over 15 years. Customer service is always impeccable, they are helpful and friendly, always easy to solve any problems or questions. Their fraud systems are non-intrusive and make you feel like they are looking out for your accounts.

Bank of America repeatedly took money out of my account and never given a cause as to why. I lost several hundred dollars. The worst bank I have ever dealt with.

BOA is my bank. I would leave except since they are a national and I expect to move to another state within a year. So it will make the transition easier.

The 2 banks in my small town almost always have a lengthy waiting line, and in one there are often mgmt bankers sitting/chatting at leisure. Worse, when I tried to dispute an unfilled repair I paid over $200 for using my BofA/Visa card, the bank's dispute staff were clearly pro-biz. Would not reverse the charge even though I had provided exhaustive documentation timely. I am looking to pull all of my accounts, perhaps go with a credit union.

Generally customer service is adequate to good; sometimes there are long waits on the phone, branch is understaffed and they don't care -- all said I really like their online banking and that I can make an appointment online. I focus on the good things they have rather. It's more positive than not.

It is a poor bank to do business with. We lost our home with them in 2009 and they would not help in any way nor would they help with any ideas to help us save our home of 25 years.

Customer requests for research older account information very poor. We like BOA primarily of their branch locations in both locations where we live (about 1500 miles apart).

I have found that the customer service is friendly, helpful and makes an effort to solve problems. The web interface is clear and useful. I also find the app very useful for making depositing, transfers and quick bill pay.

Moved from Wells Fargo to Bank of America 1/2017 because bill pay was tying up funds for over a week before payee received credit. BoA is better at 2 days. The main complaint is access to a real person. Online chat never available for account questions. E-mail answers so far appear that they do not read question, or wish to avoid e-responses. Poor customer service in this era of digital communication. Being disabled, an appointment at bank is not desired, but is obviously the direction the website pushes toward.

I love that they keep me informed on my account as far as what I have, when I am below the amount set in my settings, what I need to do to protect myself from overdrafts, and a financial adviser to help me plan for future savings.

Bank of America has grown too large to be a personal business for the small guy now. By nature, its interest is in large money in large business and institutions.

I don't like this bank. You can look at your account and certain charges are there, then you look at it the next day and they have the charges coming in differently. They can't wait to charge you for being overdrawn, and rarely ever pay the check for you even though they know you have direct deposit coming soon. I’m changing to Aspiration bank!

I have been banking with Bank of America for over 5 yrs. They offer free checking and go above and beyond to keep your money and transactions protected. I would not bank anywhere else.

During my lunch hour I went out and used my debit card. It was only about $20.00 charge, by the time I got back to work, got a call from the bank telling me that someone had charged $150.00. They wanted to know if it was me, my reply was no. They took care of the problem right away.

Highly secured branches, the staff follows high strict codes and the only branches with safe deposit boxes. That I loved very much, also they still have four outside drive throughs and a lot of parking spaces. When entering the branches they always have someone to greet you at the door and they will escort you to the person that's going to assist in your banking services.

My husband was a victim of ID theft. BOA was one of the accounts that was set up in his name fraudulently. After months and months of talking to BOA, being on hold for up to an hour on most occasions and filling out the appropriate fraud paperwork, BOA still is harassing me about payment. I have police reports I have filed for ID theft and BOA STILL will not leave him alone! I called to ask for a fax # for the fraud dept so I could at least fax over proof of the police report which by the way is the wrong number! I called numerous times to get the fax # and still given the same wrong #!! So I spoke with the police dept and have obtained a lawyer to file harassment against BOA. We are sick and tired of still getting calls after numerous attempts to advise them to leave him alone and PROOF that he did not open the BOA accounts!!!

I was a customer of BofA since 2 years and they all of a sudden closed my account without any notice and they would not tell the reason nor they would return money present in account. Never go for BofA. Hopeless bank. Can anyone help in anyway in filing a case against BofA.

The interests on checking and savings account is just terrible compared to online banking. The minimum you have to have in your checking account in order not to incur any fee is just ridiculous. Bank of America used to have free checking account, but not anymore.

The fees charged by Bank of America for accessing my own money (limited ATM usage) is frustrating. Also the minimum balance fee on savings account is $5 a month. Just unnecessary and greedy. The middle-class struggle enough with no cost of living increase in pay for the past 20 years. The expenses go up but pay increase is minimal. So these fees just add to the difficulties in keeping up with inflation.

We have been with them a number of years and really have not run into any issues which could not be corrected once brought to their attention. They are now very much into good customer service.

Security is very important to me and the bank. Staff is very good about explaining every detail of banking and savings deposits. Love the pictures on the banking cards. No other bank does this.

I have been with this bank for years. Never had any problems. They usually find problems before I do and are on phone letting me know. Picked up activity of someone purchasing items in Europe with my card.

Bank of America appreciate loyal customers. Great CD rates, excellent customer service and very security minded. In my view the best bank there is.

As the executor/trustee I have been trying to close a trust account from my mother's estate for the past 5 months. The entire chain is so incredibly incompetent from the BOA branch manager in Palm Bay FL to the BOA Enterprise Estate Unit. I don't know how many branch visits, letters and phone calls this has taken over the past 5 months for the grand sum of $900 and it still has not been resolved.

Very poor service at the eaves location on in Crystal City the Bank of America. Sitting in the Drive-Thru for like 25 minutes before they turned on closed line sign. Manager came out to help me but should have told us the line was closed way before we set an alarm for 25 minutes. Very poor customer service.

How things have changed over the years. B of A's "customer centric" business plan is now distinctly unfriendly to the average consumer. Fees go up, services go down without regard for customer loyalty. My Mother was a customer for 70 years and even lent the bank overnight moneys in the form of bankers acceptances, but, the present era presented and they were charging double digit fees for her basic checking account even though her income deposits and bills were automatic. Shame. We have now banked with Wings Federal Credit Union for decades and love them. Great service, no fees, even notary and medallion stamp service.

Not very helpful, poor customer relations, bottom feeder bank. Looking out for share holders and bottom line not their customers' interests. Looking to refinance but due to been unemployed for two years, still yet still made my payments. They will not refinance until I have been employed for two years with my new employer.

I really like the speak to a teller feature at Bank of America. The tellers are nice and know what they are doing. Also I can cash my check even when the bank is closed.

Bank of America has closed offices in smaller towns and cut out Saturday hours in many locations. This causes hardships for older individuals who prefer to do banking "face to face" and are not tech savvy. The wait times in branches tend to be long at times with only one or two tellers.

In 2013, my son was attending college in West Virginia. He was 19 at the time and I had a joint account with him so I could monitor his spending. As I do every morning, I checked the accounts and found a negative balance of $888,888.000 pending. Wtf! I went through the transactions and saw someone deposited $1500 2 times in the account and then withdrew money out. They went to a Rite Aid and spent over $500 dollars. They also made other charges and tried to withdraw a ridiculous amount of money. I found out that they wrote fake money orders and deposited them. All these happened overnight in NYC. I live in PA. It started while my family was at dinner celebrating my daughter's birthday (my son was there). After dinner, he left for school. Well I called BOA immediately and told them what happened.

Luckily we live near a brick and mortar bank with employees who are willing to do their jobs well. Online does not "do it for me" as I am a senior and I prefer a human being to the computer.

Fees and fine print, sort of like going to bed at night and being afraid of leaving your wallet out on the dresser. Seems to always be some new angle.

When there is a line and you see tellers walking around not helping out it seem like they do not care about your time. My time is important to me.

This bank is the average bank. Although it does beat US Bank by far. It's not much different than a lot of others out there. I will continue to do my banking here.

Sometimes it's just the little things that add up, like quickly returned phone calls and knowing my name when I walk in the door. I've been doing business with this franchise for 30 years, granted the name has changed a few times but the treatment of its customers is top notch. Would recommend this bank.

They purposely stole our home, we were never late on 1 payment. We bought our house in 2001 putting $100,000 down to find out they have us buying our house in 2003 so there’s 2 years of payments missing. Have all documents of proof so I can back up what I’m saying. THIS IS A SHORT VERSION, THERE’S WAY MORE. WATCH THEM.

Bank of America is convenient because they have so many locations. They do a good job, not great job. And I don't fully trust them because of past abuses by BoA and other big banks. That's why I also keep a credit union account.

Bank of America has stopped all drive thru banking at all locations in Chicago. Idk what they are thinking. They have spent the money on building them but now make you go inside where there are fewer tellers.

When I call BoA I usually get great service with the first rep. At my local branch they are always very polite and helpful. I know they get bashed in the press, but I've been a member for a long long time. I am happy there.

Takes too much time for customer service to respond. A better solution would be for the bank to act promptly to stop payment when there is a problem. After a full investigation is completed it is then possible to make an evaluation.

They try to rake you over the coals any way they can. They hold your money for three days before they credit your account. I am in the process of changing accounts.

I moved and my payment went behind only one month and they blocked my equity line after years of being on time. I was also bounced around from one agent to another and still did not get it straightened out. I have good credit and it did not make sense.

I enjoy my bank. They are easy to approach with questions you may have and the staff is excellent. And if one branch does not offer what you need, they refer you to another branch. If tellers are busy they have someone that meets you in the lobby and begins to help you with the issues that you have.

Been using B of A for over 10 years. We loved that they have a relationship with Barclay's bank while we were in Europe so we could access our bank account without fees. The customer service we have received over the years has always been great.

I love being able to bank online! I'm able to download all my transactions, use the tools to create a picture of what I'm spending and categorize it.

I like to have brick and mortar locations, but the customer service at the branches need improvement; short on staff; causes long waits and irate employees because of the vocal irate customers.

Bank of America is the best bank for me. I got my first bank account at Bank of America at age 19. I was in the Navy and they helped me to get direct deposit in a couple of days.

BA has always been there for me no matter where I've traveled even when I have super problems with the changeovers in their new computer system which I totally abhor but then I'm working on it.

Sandra ** a manager from the Legal Department of Bank of America was the most disrespectful, rude and unprofessional individual I spoke to. I explained the nature of my situation trying to obtain a satisfaction of judgement for a debt I paid off with BOA and she showed no interest in trying to assist at all. I called in to check the status numerous times because if I didn't get this resolved I wouldn't be able to close on a home I was purchasing and had the possibility of also losing my deposit as well. I am a customer relations manager and know there are processes but I am also aware that speaking to a customer who has been polite and patient in the manner that she did was totally out of line. I will go on every social media outlet to make others aware.

I can't believe this just open this account, had a check for 100.00$. Deposit 40.00$ and they forgot to give back 60.00$. STUPID PEOPLE AT THE DRIVE THRU. I didn't realize until I got to the restaurant because I was there. Someone else did it for me and it was in a envelope so they would have not Known... Easy 100.00-40.00=60.00... A 7 year old knows this.

So I get a call that my account is 60 days late. I have not had a late payment in over 10 years... I take my credit very seriously. It's a total scam, they know we are too busy and can take advantage. I then paid the card and closed it. I no longer have any BofA accounts and very happy.

I have been a customer of Bank of America for many years. The customer service is great. Agents make every effort to resolve customer issues. Customer service is equally good in the branches and in phone inquiries. Very professional and well trained.

Pleasant staff both online and in person. They are also knowledgeable. Online banking and daily account emails are always helpful. There are several locations near too.

Have been a long time customer and appreciate the availability of locations and online banking. Also have credit cards with rewards. And am able to order foreign currency when needed.

My daughter lost her handbag, she got her new card in the mail, we went to branch to activate it, The womens would not help, she was rude. All we heard was, “I cannot do this, I cannot do that.” I find it hard to believe she is the first kid who lost a debit card. My daughter went back on her own the next day, the womens laughed at her. Bank of America Foothill ave, Arcadia CA, Worst customer service ever. When I told her she can just open a new account in another bank it may be easier, she did not care. I HATE B OF A.

When you go to the actual branch they always try to persuade you to do everything online or at an atm. They ALWAYS try to turn me away. Every single time I travel (even after I place travel alerts) my card doesn't work. The last three times I've gone out of the country my card never works. They block access to my funds even after I told them that I'd be traveling. This causes me to spend a lot of time on the phone with them while roaming. Currently, I'm waiting for a customer service representative. It's been 41 minutes and counting. I hate this bank. I'm 100% closing my accounts here.

I really like Bank of America. My only complaint is my local branch doesn't have a drive thru. It's annoying whenever I have to go there, especially since I'm disabled. The nearest drive thru is not that close. Other than that they are great.

I love the online features. Offers instantaneous access to my money. Chat is available to answer my questions right away. I am disappointed in the actual bank buildings.

Bank of America is less and less customer "friendly". Almost every thing is done via ATM or a computer when I've taken the time to physically go to the bank. There are very few employees ready to help and when I've found one, they have to go find someone else because they don't know how to do what I've needed. I personally want a real person to me especially when I go to the bank. They also have too many "fees". I've banked with them for 50 years and am now going to PNC.

I am very unhappy with this bank due to excessive fees charged to account. My savings account has been emptied over the last year. I will be changing my bank!

Forget about calling BOA. They just don't answer! I am a Preferred Account customer and have worked with BOA for many years. It is impossible to get through to them online or to get them to return a phone call. Worst customer service ever. I've been trying for two days to get through to customer service regarding a fee that I was charged and now I have to make an appointment for the following day--just to get a callback! And their local branches are even worst. Forget about getting "free" notary service--the notary is never there. I tried to set up an estate account for my mom during a time of just having lost my mom, and they are the worse. Who needs extra stress at a time like that? The paperwork is ridiculous and I had to make multiple trips back to the local branch to get anything done. My advice--find another bank.

On 8/3/2017 I deposited $600 into the machine at 38th & 7th Avenue to pay credit card bill. THE MACHINE TOOK ALL $600 and gave me no receipt but a slip saying they could not finish the transaction and did not credit my account NOR RETURN THE CASH. Walked over to the personnel working there, unhelpful. Claimed it was not their problem and said to call the 1800 #. That was days ago. No credit showing up, no call back, no return of my cash.

Beyond its predatory loan tactics, Bank of America couldn't care less about the individual customer. They simply care about their bottom line. I have three accounts with Bank of America and have been a customer of theirs for over ten years. A few months ago, I went into a branch to change my name on my accounts due to my recent marriage. I was told that they could change the name electronically but if I wanted my name changed on my two cards, I would have to pay 15 dollars for each new card. This is absurd. They replace cards ALL THE TIME because people are able to hack their accounts on a regular basis. But, apparently, it costs 15 dollars to send me a new card because I was married. Naturally, I stopped using those cards because the name doesn't match my driver's license.

We recently purchased a new vehicle with an auto loan from BOA. Within 3 weeks, we paid the loan off in full, or so we thought. We called their automated system and paid the payoff amount given to us by check. A few days later we get a statement showing we still owe money. I called and spoke to 3 different people, one being a supervisor and was told we didn't pay the interest, only the principal. The supervisor was a complete ass, and unable to explain why the payoff amount we were told didn't have the interest figured in. In the end, they made 108 bucks from the $38,000 loan, guess they were a little pissed about that. The payoff being wrong isn't what pissed me off, the terrible customer service and complete lack of intelligence is why I will never finance through BOA again.

VERY VERY DISSATISFIED!!! I used to bank with them years ago and cancelled my account due to the lack of customer service. Customer service at pretty much every location is very poor. Opened my account again since family member bank with them so easier for any transfers. Just cancelled my account again due to such a bad customer service experience, not only that but I guess I can't get paid because they can NEVER cash one of my checks, they tell me to deposit it it'd be available the morning after... Nope it’s on hold for 7 days. Any explanation for this?! No just "sorry." Like that'd pay all my bills. Very sad to know such a big corporation has such a bad customer service and never being able to comply with customer. Let's not leave behind the high amounts of fees they charge for overdrafts. $35 even if it’s for 1 cent.

I had the worst experience with BOA since they closed my Checking Account without my consent and they never sent me a letter in the mail at all about it being closed at all. Then I called BOA this afternoon to be kept on hold for a hour to which I was connected to a Customer Service Representative and I wasn't able to resolve my problem at all now. I don't recommend BOA to anyone in any 50 states now. I'm going to sue Bank of America now.

I place a claim ** and was declined by BofA. A new card was sent to Colombia and I never received. Maybe was stolen in the mail. Fraud was made using it and now I have to pay for this. When the bank asked me if I have the card with me I said "yes" because I had the one without chip. I called and clarify that the card that I have doesn't have any chip. Now, the investigator did not listen to this clarification and says that I had the card with me. I think that they ignore my request because I am a Latin America person and now I lost my money. I need to know if I can claim to another place because it is not right the way I was treated.

I went to Bank of America to cash check that was written to me. Branch teller said she can't cash it because they only cash checks if you have an account with BOA and that they only keep cash account holders, I question her and she called for a manager which said we hold our cash our customers and she was very rude and unprofessional. This is why I no longer have an account with BOA. Branch location San Angelo Texas on Sherwood way.

After being on the phone for 40 min to get a 35 dollar overdraft fee waived, I was told it couldn't be done. I asked to speak with a manager. After waiting another 20 minutes, I was DISCONNECTED!! I promptly went to my local branch, waited to speak with a teller, who told me she couldn't help me, but a manager that I had to wait to speak with could. That manager said that the fine could not be waived, but she would apply for a "reversal." Then she said it was declined. I told her I also wanted to file complaint against person who hung up on me. She said that she would look into it.

I have been a loyal customer for over 20 yrs. Up until recently I have been satisfied with my service. Lately the bank has been shuffling transactions to allow for overdrafts. When I check my mobile account daily it says one thing then the next day transactions have been moved around to create overdrafts. This is unfair and crooked. As soon as I can get my direct deposits changed, I am leaving BOA. I have had enough. I can no longer afford to be a customer.

So I go to the ATM at 1 in the afternoon in Marlow Heights Maryland on Silver Hill Road, put two checks in the teller assist and the power goes down and now my transaction is stuck in the ATM teller assist machine. No receipt, no way to retrieve my money. I called the 1-800 number and they tell me there's nothing they can do, "call the people that issued your check tell them to stop payment and send out checks again." now I'm a non-account holder I figure all of video conferencing and the audio conferencing that we were doing at the machine you would think that is being monitored for your quality assurance so that when problems like this arise, they can handle it quickly but no, not Bank of America.

For two months, I have been having ongoing issues with identity theft. Bank of America makes it extremely difficult to do anything about it by putting you on hold for two hours. It's almost like they want you to give up and pay for the fraud yourself... The meth addict who stole my identity also locked me into a cellphone contract for three years, which will total $4,300 dollars. The only way I can escape this is if I file a police report. And I can only file a police report if BANK OF AMERICA SENDS ME THE GOD DAMN AFFIDAVIT ALREADY!!! They have refused to overnight me the affidavit, even though I found out later they can. They even tried to deny its existence. If the affidavit ever arrives, the camera footage showing the thief committing larceny will be long gone.

This bank is horrible!!! They closed my account with no warning. I just opened it. Had my direct deposit coming in days and they closed it. I called them. They were rude and said they would mail me my money back to me in ten days. Wtf!! I asked why my account was closed. They said because I wrote a damn check to myself from my other bank account and that is not a damn crime. I wanted to put money in my other account. This bank closed my account off of that stupid ass bank. I tell everyone never to go there!!!

Over the course of 5 months, so far, BOA has been unable to replace my debit card. The original card was canceled because the possibility that records at another business were compromised. I was sent an email and told that a replacement card was sent. I did not receive the card and after 3 trips to the bank I was only issued a temporary card each time. Each time I was assured that a replacement card was sent. Every time, the replacement did not arrive. The only reason this account is active now is because it is the only one with my deceased wife's name on it.

I've been having sickening customer service with Bank of America over the years so I decided to place take all of my money out of my account and transfer it to another account. 69 cents were left on my account. I did this to prevent overdraft fees and so on. LO AND BEHOLD a transaction from a previous month was now in "processing" and therefore overdrawing my account. On top of that my debit card was stolen and an unauthorized purchase was made which led to further over drafting.

I checked my account yesterday and it said I had 75$ left to my name so I went and bought groceries spending 30$. Tell me why today it shows me negative 10$ with a 35$ overdraft fee putting me 45$ negative? When I then looked at my online banking every single one of my purchases for the past week (all of which were debit purchases... not on credit) hit all at once and were not being taken from the account leaving me to believe I still had cash even though it was already spent!!! The bank is intentionally doing this and I am canceling my account and going to Arrowhead Credit Union.

I am a preferred customer and I had taken a promotion on Dec 2017 which is supposed to end on April 2018 as per the banker near my location. He told me no interest will be charged for the remaining balance until April 2018. I was very happy until when recently checked my statement and saw since last 3 months I have been charged $160 interest. I was shocked for see $500 credit added since last 3 months due to interest charged. I waited on call for customer rep for 30 mins. What's the use of being preferred customer? In fact later after fussing about the issue to Juan & Jose from Texas card services on 15th July for 1 hour, they said me to call another department and get the issue resolved. They cannot help me with anything? Not file a complaint or anything? Can you believe that? This is not good customer experience. I will rather close my account with such bad experience.

I did lose my Mastercard. I try to call 24-hour report for stolen card. I did waiting on hold. After 1 h 1/2 they transfer me for another line for 1/2 an hour. They did not do the job done. Next day I try to call again. I have to wait for more than 2 hour. Someone pick up the phone then they hang up. Someone think I do the business with Bank of America.

This is worse bank I have ever seen. I have been transferred 5 times and been waiting for the correct dept for 1 hour 45 min so far. Each person that answers ask same questions and then transfers me. Most unhelpful bank. And only way to contact corporate is thru mail. And dept I need they have to transfer me to that dept. Why cant they give me one person to deal with my issue.

I recently had to do a bank verification from a external savings account to my BOA checking and immediately took it out, which caused my BOA to be overdrawn by 45 cents in total. BANK OF AMERICA CHARGED ME 105.00 in overdraft fees, 35.00 for each transaction plus 35.00 for not making a deposit in over five days, it is ridiculous. I am closing my accounts within the next 48 hrs.

Best Buy canceled the order and refunded in 6 minutes when I realized that the item was back ordered. Best Buy provided me the authorization number and every detail. It has been 3 days and BOFA is telling me bedtime stories. This bank is the worst bank ever. No wonder why they got in trouble. I will never use their debit card for online purchases. BE AWARE! They hate you and they will not help you. They hold the money so they can use financing other people and we have no right besides waiting.

Bank of America continues to not pay my checks saying that they look fraudulent due to the signature. All the signatures look the same. They provide no evidence of this. They provide no method to remedy the situation and provide no refund for the costs that other banks charge customers. They have very poor consumer relationships.

I started using Bank of America when it was still Bay Bank 24 years ago and this was my first bank account. Up until last year the service was great and I was a preferred customer. I always enjoyed talking with customer service reps despite the long wait times and felt they were always considerate and pleasant. I was always happy to write glowing reviews about customer service and often participated in their surveys.

So they shut down the drive thru forcing everyone inside. So the person waiting to pounce at the front can try to sell you something you don't want or need. Before you step in line to wait while an understaffed counter gets crushed. Consistently waiting 20-25 minutes during the slow hours. Absolutely ridiculous, I will NEVER bank with this piss poor organization.

It has been 4 months, since I was first screwed by BOA, when I took BOA's suggestion to close my old checking account and open a new one. It was supposed to be a solution to the checking account fraud that occurred on my old account. And just two days ago, that old account FINALLY got closed! And no more checking account fraud, as I write this. But I sure went through A LOT, in the last 4 months! Head still reels from the lengthy: checking account balance inaccuracies; direct-deposit transitions; and automatic investments to other financial institutions outside of BOA!

Apparently they will charge overdraft fees on transactions that are pending on your account and don't give you ample time the following morning to replenish those funds without being hit with a fee. I go to sleep with a positive balance account and wake up in the negative. The transaction had cleared in the wee hours of the morning. How am I supposed to know, when the banking app doesn't alert me until 9 hours later? Called 5 different times and they refused to refund the fee, even though I haven't asked to be refunded at all this year. I ended up closing the account. Got charged an overdraft fee of $12 for being short of a $2 tip. America is run by greedy corporations!

Bank of America makes it IMPOSSIBLE to speak to a reliable human to get the most simple tasks accomplished! I've used the automated system - to no avail, as I continue to have last feed taken from my account AFTER my money is auto-drafted!! The IVR cuts me off, regardless of the number I dial!! When I finally do reach someone, they cannot help me!! I guess everyone time is of ZERO VALUE to BOA decision makers!! Horrible Customer Service, changing banks is the best solution! Never have I experienced such!

Bank of America charged me $35 for an overdraft fee and then charged me an extended overdraft fee after I had put the money in my account. I believe this is unfair. People are trying and I think you should be more understandable. That is $70 which I do not have and what makes it worse I actually put the money in my account before I was charged the extended overdraft fee. I am about to close my account with them because of this experience.

My husband and I decided to share the same account, so I went to the local Bank of America to order a debit card with his acct number, but with my name. The lady was helpful and also gave me a temporary debit card to use. The teller "activated" it and sent me on my way. I go to a store to use it and it says "declined". I try to run it as credit and it says "declined". I try to check the inquiry at the ATM and it says unauthorized action. I let it slide since it was just a temporary...

A month ago I deposited a check for $5000, it cleared. I have been spending MY money for a month, today they put a block on my account for "suspicious activity". I called them to verify I made the purchase in question they informed me that they where placing a 24 hour hold on my account because of a suspicious check I deposited which I have been drawing on for a month. Mind you, they contacted my mother that wrote me the check as a wedding gift to see if I forged the check that CLEARED a month ago!!! Of course she confirmed that she wrote the check and they proceeded to ask why she wrote me that check! Wtf my bank should mind its own business and work for me not question my business. No explanation, no courtesy call to let me know I could no access MY money. Closing that account as soon as they open in the morning. Bank elsewhere. Do you self a huge favor.

Opened a small business account recently with BoA. The bank failed to notify me that some "hold" would be placed on new accounts that are less than 30 days old??? Did not realize the "hold" existed until I deposited a $5500 check and attempted to use my debit card a week after depositing the check. I was not able to access my money even though the person who wrote the check confirmed that the money had been withdrawn from their end.

First off I would like to say I have done business with this branch for years. Last Thursday I brought my 78 year old dad in to close out an account for a deceased relative. We waited almost a hour before we could see a banker. Even then the process took another hour. During this time while I was waiting there seemed to be mass confusion with the greeter and some tall ** guy running around in a suit. I watch my dad in an office with a female banker and he looked really stressed. I got up to see what the problem was and he said he had to use the restroom. Now remember he is 78 and has been here almost two hours! The female banker kept telling him they did not have a restroom! He was pleading! She kept say "No public facilities!" Needless to say he had an accident on the way to the car. I will never forgive Bank of America and the Howell Mill branch for putting my father through this.

I deposited a $5000 check written on my old bank account which is still active in my old state (Maine) on June 17th and deposited into my new BOA checking account. When I did the deposit slip indicated that $2000 of it would be immediately available for use and $3000 would be placed on hold until 06/21. Very reasonable for an out of state check. I went to start to pay my July bills this past weekend and found they (BOA) had placed another hold on the entire $5000 on 06/22. I confirmed with my previous bank that the check cleared (which in my mind means they SENT THE FUNDS). I called BOA today (06/26/17) and was told that another hold was placed on it because they hadn't received all of the funds. I confirmed that my old bank had processed and cleared the check last Wednesday (06/21/17) so that means they (BOA) have had my money since then and they have been making money off it and keeping it from my use.

I have had Bank of America for 4 years now. I do not know what has happened in the last year but seriously, they have manipulated my account to where I have overdraft fees every single month. There will be money in my account and they will hold back items until my balance is low and then send them through and charge $35. That's just one of the examples. There are so many ways that they rearrange your transactions that are going through. Let's say you have a balance of X amount of dollars. You make a purchase, then on your banking app it will deduct the money and tell you your new available balance. Well, that's where it should end, right? WRONG!

I have been a BOA customer for years. I closed my accounts today, when I contacted BOA regarding $35 charges including a $35 "extended overdraft fee." The overdraft charges were for debits for less than $3. Yes. three dollars. And BOA charged $35 fee AND returned the item, and THEN charged a $35 "extended overdraft fee."

I called to check on the authenticity of a check I received. The customer service representative told me it has cleared their fraud department and that I could use the funds safely. The check ended up being fraudulent and BOA took no steps to reimburse me. I am in the process of cancellation of my accounts. Do not use this bank. Remember their involvement with the housing bailout. Misinformation cost me $2,700.

I called 4 times and given different numbers. Each call required at least 10-15 min. wait time. I am on call #4 and have been on hold for over 15 minutes. I just got someone to answer only to be told I need to call another number. Now waiting again. My call is in regards to an auto payment from my savings account to my mortgage loan. The most recent transaction per my online statement was made on June 19, 2017 for $265.97. The house was sold and closed on June 16, 2017. A representative named Madeline was finally able to clarify and provide me with the information I needed. Kudos to her, but why did it take 1 hr of my time to get this information??? Why couldn't I place an inquiry via my online account about this??? This experience doesn't even garner one star.

People should short the stock for sure, whomever wrote the tech software for the company should not be there anymore. The website and its counterpart for the debit card is very discriminatory and always having problems.

Have traveled abroad and twice on the same trip, been declined at ATMs despite having put a travel alert on my account. When contacting the bank - I keep having to sit on the phone for 20-30 minutes to wait on a customer service person to answer. Apparently the bank is always experiences higher call volumes than are typical as I have called multiple times. If you are going to have that much security on a card you need to staff up your call lines to help customers quicker as they may be somewhat stranded in a country while you try to save money by not hiring enough team members to address the issues. Another thought is to allow customers to clear fraud alerts on your website and not even make me call someone. What are the chances I am going to have both lost my debit card and happened to give out my online banking information for fun. I am thinking of switching banks - though not sure if any other banks will be better.

I open an account with Bank of America with motorcycle accident check of $15.00. After two months I notice my balance was going down way too fast and that something was not right. $4000 dollars went missing from my account. I called and they told me that they were going to fix it. Never did. What they did was lie and closed my account.

Opened an account online. Said I was approved within 5 minutes of applying for a basic checking account. Deposited a government check that night via photo. Three days later my account was closed. I called the technical support. The technician basically stated that in my agreement I said they are allowed to close my account for any reason whatsoever without giving a reason. I politely hung up. They are mailing me a cashier’s check for the amount pending. Just put a bad taste in my mouth. I would have liked to have known why they found me not a good fit for their bank. The technicians however were very polite and professional and that is why I gave it two stars.

DO NOT ever use BofA! Refused to cash a BofA check because the month on the date was spelled out! SERIOUSLY! The owner "normally" uses only numbers for the date. This was after being informed there would be a $8 charge to cash a check drawn on BofA!! Waited and waited and waited as every transaction before me that seemed to need an override from management from the bank. Horrible procedures, refusal to cash valid and funded check, and outrageous fees.

Because I am under 21, I am not required to keep minimum funds in my bank account. This surely can't be the reason for the closure of my account. Secondly, I was staying in my apartment, and I realized that I was not able to login to my account. My card was blocked. I called BofA the following day. They cut my calls thrice without giving an appropriate reason or telling me what had happened. I called the next day and they told me my account was blocked for the best business reasons. Seriously? BofA doesn't want customers anymore? I asked them about the funds that were present in my account and they said you could collect it in 3 business days from a nearby bank. Man! WTF? Had I been on a vacation relying on my card I would have been broke for almost 3 days. These people are so stupid. ** them. Never open an account with BofA.

I love Bank of America BUT I just spoke with a supervisor in Las Vegas and it left the worst taste in my mouth. I mean it's one thing to do your job but to be sarcastic and rude with a customer is another thing. I felt like she was talking down on me when I was very nice. Like, you're not rich so screw you! I just simply explained I couldn't afford an overdraft fee of $35. It was overdraft for $1. Yes $1 and I have money in my savings. I assumed if anything they would just pull it from the savings. She goes to say, "Are you serious? We can't do that without your permission, we would have a lot of people mad in the world if we did that." I told her I had ASSUMED. She did't have to tell me that! "I have my PayPal linked to my account and this was a PayPal transaction that tried to pull the money" is what I explained to her.

I talked on the phone with Customer service preferred clients department in Arizona and Cesar was very rude and didn't explain anything about the interest charged to my account. I would stay away from Bank of America and I'm in the process of closing all my accounts with them now since they are rude and don't care about clients being with them 20 years.

I'm on vacation in China. The fraud department cuts me off every two days. Ok fine, but don't put me on hold for 55 minutes. Two days ago it was almost 30 minutes. "Unusually heavy call volume" is pure BS. They just don't staff the call center. I've been a customer since 1989 but I've had it. They did the same to me in Paris earlier in the year 44 minute hold. I barely made my train. They do not care about you. Putting a travel alert notice with the bank means nothing. They still cut off card use. Ok but answer the phone. They don't bother to send an email alert until hours later so you don't even know until you taxi to an ATM. Service is pathetic. Save your apologies BOA, you don't mean it. What your reps mean to say is "this is company policy and we use a standard apology as if it were a mistake." It wasn't. "It's the way we do business."

BOA charging me for a safe deposit box I closed over 4 years ago. I closed all accounts and gave keys back. Took my money & safe deposit box items to my credit union. I've written, called and even went there. Was told they will look into it, every year still get a bill. I'm at the end of my rope with the BOA constrictor!

Pathetic customer service. They are happy to close/terminate checking accounts in spite of direct deposits. I was charged 12$ fee and customer service refused to waive off the fee for me. The worst bank in entire USA... They earn their profit by simply stealing customers’ money in form of maintenance fee and hidden fees. They do not care about their customers. They focus only on stealing money from customers and to make the revenue of 90 billion a year. Worst bank in entire United States. They should change their name as Blood Sucking Bank of United States... Please do not have any checking and credit card service with them... Try out other banking option.

They charged me $10.00 per transaction withdrawal from my savings account. Which was a total of $50.00. When I called for a courtesy credit they wouldn't give it to me because of charges that were refunded due to their error 6 months prior on another account. I'm done with them and I wouldn't recommend them to anyone.

Yesterday I have received a transfer with a little bit of money on my account. I checked my account and even did a screenshot of the money that I have available. Today however I checked my account and the money wasn't there. When I checked the info about the transfer (in the details) the transfer info was gone. Gone. Like it was never there. I am not crazy and I have a screenshot of the amount that I had yesterday and the screenshot of the amount now. I haven't used my card for a week and it's just ridiculous. How can a transfer just disappear from the account? Will I ever see this money on my account?

I checked on my account and my pending payments were fine. The next day Bank of America had let a $1,000 check go through at the end of the business instead of paying 4 of my online payments that were due causing me four $35 overdraft fees equally to $140.00 instead of sending the check back. I knew the check was coming but it was not pending at the end of the day.

From 05/31/17 thru 06/03/17 the B of A online Debit Card could not process fund transfers. This account was created by my State unemployment department, for the purpose of providing unemployment/disability payments. I am recovering from cancer surgery and not able to work at this time. On 06/03/17 at 6:37 a.m. my time, I called the Customer Service contact number listed on the B of A Debit Card website. I was required to enter part of my account number, the last 4 digits of my SSI, and my card security code in order to connect with a representative. The rep had no information why the online transfers were not available, nor any indication when they would resume. She offered to transfer me to another department to handle my transfer, and then required answers to 5 different personal/account/security questions before transferring the call.

In 2014 Someone somehow hacked into my information, changed the email, deposited a check by screenshots from a phone and I am being accused of fraud, no money was lost to BofA and I have PROOF that it wasn't me. And they refuse to clear my name.

I've had a checking account with BoA for 2 years. I didn't have any problems at first but the past year and a half (Since I got married and added my husband to the account) we've had more fees than I can count. I thought I was crazy and really bad at bookkeeping because the account balance never aligned with my register/ledger and our account would always go into overdraft and we would be charged fees on fees on fees. Today it happened again and I've had it! What people say about them rearranging the transactions and them showing and then disappearing and then showing again when your balance is low is TRUE. They're always rearranging our transactions and changing the dates they posted. This bank is a SCAM. We're switching banks immediately and closing our accounts with them. I will never recommend them to anyone, ever. They need to be sued and be permanently closed.

They arbitrarily started charging $12 a month fee on my savings account. When the account was opened, in order to avoid fees, I could maintain $2000 daily balance or have a minimum amount transferred from checking monthly, which I have done. Beginning in November 2016 the fees started & have continued. Nov, Dec & Jan my daily balance was above $2000. I had the monthly transfer & I was still charged a $12 fee. The best the incompetent customer service rep would do on the phone was credit back only one of the charges, even though it was obvious I had maintained the balance where she said it needed to be. These people are pathetic, thieves! I have closed the account & moved savings to Wells Fargo & the other 3 accounts I still have with BofA will soon follow. Will never do business with BofA again.

They charged my twice for same amount. When I requested to refund me. They refunded that amount to my checking and put back to my credit account. It means they didn't refund. Instead they cheated me. I have to pay again that amount what I supposed to get back. They are big cheater, never trust this bank.

I purchased a cashier's check from Bank of America on 4/27; it was for a total of $1850 for a security deposit on my new apartment. After transitioning and packing, the cashier's check was lost. Bank of America refuses to cancel the check and reimburse me. They initially said I would have to wait 90 days. After filing a complaint and informing them that the check is void after 90 days (which means they are doing nothing and it is not feasible for me to wait 3 months to move) I was told by the branch manager that they could transfer the check but it would need to be made out to the same payee. Since I was supposed to move in to the apartment on 6/1 and NYC real estate is super competitive, it will not be the same payee because I will not be moving in to the original apartment. There is no NYC landlord willing to wait weeks for a security deposit.

All these people do is take your money. Banks are supposed to be trusted with your funds but apparently you cannot trust Bank of America. My husband and I received our refund check almost 2 months ago and we usually get it direct deposited into his account. We received almost 20,000 dollars. My husband called Bank of America before he deposited the check in the account if there is anything we have to do. He was told that all that has to be done is to sign our names on it his first then mine and we could deposit it. Unfortunately the representative gave us the wrong information and the check was supposed to have been mailed back to us, we didn't find this out until my husband spoke to someone almost 2 days later.

Bank of America is the absolute worst! Right up there with DMV, Comcast, and Verizon. My son had his card stolen and the card was used at a 3rd party ATM. So we went to the local branch to file a claim. My son, **, longer hair (which he donates for Locks for Love, the cancer charity), and a tattoo on his right arm, was looked at like he just attempted to rob the place by the ** American branch manager. My son, goes to school full time, and works part time and had approximately $270 in his account. $263 was taken out, $260, plus the $3 fee for using a non-Bank of America ATM I'm presuming. Now, a couple smaller amounts have started to bounce, because he used his card before it was stolen and had not cleared at that time.

I am not new to banking because I have worked in the world of finance for 14 years. So, I understand, by reading some of the complaints, some people just don't get it. Well, my story is simple. I have never overdrafted my Bank of America checking or savings account. On Friday, May 5, 2017, I logged online, in the midday to look at my account because I was planning on going out for dinner that evening. What I discovered was that my login credentials were not working. This positively puzzled me.

I got an overdraft fees and didn't get any notifications. (I double checked all my emails again today!) My birthday was the end of April and all my CC payment due dates are close to the end of the month so my financial can be monitored by monthly basis. On May 2nd after my weekend birthday was, I went to work and checked my BoA account online to find out that I got overdraft fee 2 times! Two times of $35 ($70) and I was glad that I checked my checking account. I quickly transferred my money from my saving account and started calling the BoA customer service.

Well I call on May 3 report about losing my wallet and my atm card was in my wallet and they told me that they would review it and make a decision. So I call again on May 4, 2017 and customer service was very nice and patient and before she transfer me she told me she would request them to put a rush on my claim. Then fraud department was also nice and understanding and told me give them at least two more days. So far so good. I would update what they decide.

Horrible! When I say, “Horrible,” I mean HORRIBLE!!! Today I write this letter in sadness, anger, and frustration. I visited 3 of Bank of America's branches and was turned off by the absolute appalling service. I waited in line for almost 30 minutes with nearly 20 other people who seemed to be wondering what was happening. While in the line I could see the frustration emanating from their faces. My anxiety was at a peak. My patience was at a low. After speaking with a branch manager I was basically told to: suck it up, this is the future. Either bank online, use an ATM or bank someplace else!

The location I went to was Buffalo, NY 14214 and they literally have only 1 ATM machine. The line was long for the machine and the wait was even longer to just withdraw money with the teller. Terrible customer service. Overall it was a bad experience.

As a merchant, the level of service provided by Bank of America has gone from fair to terrible. Compared to other banks in the area their Saturday hours are shorter, understaffed at teller station and no merchant window. Today, Saturday morning I walked in, 12 deep line and two tellers. No merchant line and several employees looking busy but NOT helping customers. I stood in line for about 5 minutes and approached the lobby greeter. The employee in the lobby (greeter) didn't even do that and when I said I just needed to make a deposit (no cash)... He gave a response... "Sorry no merchant window, there is nothing I can do to help you". I directed my frustration at the bank, not him personally and left to try to find another branch with better service (i.e. A better employee to customer ratio). There was another customer/merchant there with the same feelings... He also left. I dislike banking with them and will be moving my account.

My mother-in-law passed away in September of 2016 and has a trust checking account with Bank of America. The point of setting up the trust account was to avoid probate and for the trustee to have immediate access to the funds. Bank of America has insisted that they need the probate information and that my husband write and have notarized a letter giving himself permission to access the account. The documentation was sent via certified mail in December of 2016 and BOA said they didn't receive it even though my husband had the documentation that BOA had received it.

I would not recommend Bank of America due to the fact that I deposited an opening $300 and bank account on Friday. By Saturday morning all my money was gone except for the few little dollars I had already spent. Kohl's customer service be there for told me that there would be a 10-day waiting period to receive funds back on my account but they would put in an expedited which would apply to my account on Tuesday. Heard anything back Wednesday for nothing. Go back Friday. They're telling me nothing. On Thursday I had called and complained about another fraud case of where I put $2,900 in my account on Monday night. The next thing I find out $2,500 is missing and now I am left stranded out of town with no access to the $3,000 plus I had put into the account where in which I've only spent $500 worth and rest of it I have to wait almost 2 weeks to get money to go home.

We have had a account with BOA for a long time. They are always playing with our balance. We will have a check or debit card payment clear. Then a few days later there is no record of it and the money is back in our account. Then a few day later it taken out again. When the balance drops lower. I have talked to our branch manager. He said it could not happen. And if I could prove it. So we started printing out our statement a few times a day. We took it in and showed them. Was then told the we could have made that up. It did not match their records. Was told that the screen online is not the same as what they see.

Bank of America is a rip-off. They conveniently rearrange the order of how transactions are processed in order to charge multiple overdraft fees. Last night at midnight my account was positive over $36.00. This morning at 6 am $23.32 worth of transactions were pending. By 9:30 am, a check for $150.00 was pending as well $175 in overdraft fees because BOA had rearranged the order of how the transactions are being processed in order to charge additional overdraft fees. When I called Customer Service I was informed that they would not reverse the fees.

I deposited a cashier check from a big NY bank, and BoA put a hold on it for 7+ days claiming that it look suspicious. If so, a phone call could authenticate the check in a matter of minutes or hours, not 7 days. Not only that, BoA initially gave me credit for $300 for that check while it awaited clearance. Next day, BoA took away that $300 credit! I complained, the $300 credit was restored, then 2 days later, got taken away again! And when my account balance dropped below $1500, I incurred a $12 maintenance fee just because BoA sat on my check for 7 days! I have been a customer for 30+ years, never had a bounced check, but that's how BoA treats its long time customers. BoA = Bucket of **. Better put your money in a credit union than BoA.

On Friday, April 14, I made a deposit in my BOA account of $200.00. The ATM machine made that money immediately available. I was waiting for that check to pay some small bills I had. I paid my telephone and my son's. On Tuesday I realized that my account was Minus and they were asking me to pay immediately or face a fee. I check up and my check appear as a deposit but in HOLDING. Since I had not more money and I had a check already there I wait, thinking that the check would clear soon, but this never happens. Today is Friday 21 and the check is still in HOLD. I spoke with the friend of mine that send the check from his Citibank account and the check was clear on Tuesday, they get the money already from his account. I am a poor retired person, I believe they don't want clients like me, poor people. They are ruining my little account.

BANK OF AMERICA ARE SCAM ARTISTS!!! My husband and I have had thousands of our HARD EARN MONEY TAKEN RANDOMLY!!! We have always maintain a high balance and live comfortably. That was just an agreement we would always keep a certain amount in our account so that we are always comfortable and have backup money! Well recently we had spend a lot of $$ due to emergency that we had no choice but to spend a lot of what we had. Well we still had money of course but one day I wake up to look at our account to see it's in negatives??? But there was nothing they could was said. Well the negative was ONLY literally a few dollars. But all of sudden BOTH ACCOUNTS were charged negative again and it didn't even say why!!!??? And they supposedly have nothing on their "records".

Hold times are absurd. After 25 minutes on hold, they then transferred me and I am on hold again for another 30 minutes. They do not have online chat help. Basically they do not help!!! The original prompts are incomplete and inaccurate. Horrifying business practices.

I live in the LA and at the moment I pretty much living paycheck to paycheck. It's frustrating I don't do direct deposit because they charge me for it which is ridiculous already. I hate how long it takes to clear a check. I deposit at the ATM because with my schedule the banks are not open when I go in and get out of work. I deposit it on Friday and I only get a credit of 100 dollars or 200 and for the rest of my money I have to wait 'till Tuesday or Wednesday the latest. It's pathetic. And I tried that mobile checking and it takes a whole day to clear. I've had other banks that did it right away before (I didn't like that those other banks were easy to get hacked or something that's why I changed to Bank of America). It's crazy how they charge for almost everything and they take forever to give you your money.

Bank of America robs people completely BLIND! I wish this site had rating button equal to 0 stars for "IT SUCKS!" This bank is the devil's abyss! They excessively charge fees and are obsessed with keeping the bank rich while their customers stay poor simply trying to keep their accounts intact. No surprise they keep getting sued. They reorganize transactions by dollar amount instead of the order that the transactions hit the account. I tend to find from experience that if you're ** and have under $1,000 in your account, they treat you like CRAP!! One day last year in July, I had a check deposit for about $38,000. So... if you have the money, you're NOW "Mr." or "Mrs." or "Miss." I was still scrutinized at the Teller, me being **, and having that much funds (was some of my 401k monies) was asked to show driver's license, debit card, and a third form of I.D.

I have my bank card connected to a card to be used at a convenience store to get .10 off per gallon of gas. It hadn't come out of my account and when it did I was overdrawn. One was for $6 and the second was for $7. For each transaction, I was charged $35. So for a mistake of $13 I have to pay $70. I was told by customer service that if you are over $.01 then you will be charged $35. That is ridiculous!!! There should be a limit as to these fees. I tried to get them refunded but was told no. So much for customer service...at least I'm not traveling on United Airlines....I guess I would have been dragged off!!!

Their customer service is the worst. My account has been compromised twice. This last time someone broke into my account and changed passwords. Called and called and got the run around via their series of rerouting my calls. Finally got put on hold with a supposed 10 minute wait which turned out to be over a 30 minute wait. All the while, my account is compromised and I cannot log in. WORST CUSTOMER SERVICE EVER. WORST BANK EVER!

I receive wires regularly from my Broker. On Thursday I was set to receive a wire that never appeared in my account. I called my broker and they gave me the confirmation # and surely it was sent on Thurs. Spoke with Bank of America on Friday off and on for 8 hours to get to the bottom of it. Long story short, "We have placed a hold on it for a review and there is no timetable when it will be released." Well the problem is this is this is my paycheck and I have bills. How can there be no accountability? How can this be legal. Now they are starting to charge me late fees for minor charges as low as 1.99. This should be a lawsuit and illegal.

I had someone steal my debit card from me and use it where they wanted. I filed a dispute stating I did not authorize these charges. BANK OF AMERICA DENIED THE CLAIM. I never got my money back! They just let a criminal steal my money and get away with it. Stating "The charges were done locally" and "You had your card in your possession" basically calling me a liar!!! I was like you dumb **. I told you people I DON'T KNOW WHERE MY CARD IS?! Do not bank with these people! They don't care about their customers!! I'm out almost 500$ of fraud charges now and they don't care!

I have an account in Bank of America since 2015. 2 days back I got a call from Bank of America regarding some insurance policy. I said that I am not interested... even though he is trying to say something and I said sorry. Up here everything is OK but end of the call he said, "** you"... and disconnected the call. This is the not way to talk with customers. I complained to other officer but still I didn't get any reply from them. This not good!!

About a month ago I filed a claim for a bunch of international charges on my account that I have never heard of nor ever purchased anything from and the total came to approx $3000. I was told I would receive a provisional partial credit for the amount of the charges and the rest would follow a few days later, however it was not that way and I still have not been reimbursed for these charges and it's been almost 3 weeks now and I have been given the runaround so many times.

On Feb. 22nd I closed the BOA accounts. Even though they were closed, they decided to accept a payment from SSI (instead of bouncing it back). I called BOA (over 20 times) to be told that the money would be released 5-10 days, then 5-15 days, then 5-30 days, and now 120 days. The local Social Security office even called while I was there and they were told that yes, BOA has the money in their possession and no, it would not be released for 120 days as per their policy. My account was clean when it was closed and I didn't owe the bank anything. The SSI is for an 11 year old child who fell into a bonfire, has had over 600 surgeries and procedures and just had another partial amputation surgery.

I contacted Bank of America as I could not access my online account. After a lot of talking I was told that my account was frozen due to some reason they could not explain and had to close it. When I asked them to return my money they said that they had no idea when I could get my money back. I have bills to pay and I don't have any other financial institution where I can get funds to pay my bills. It is a very terrible and ongoing case. There is no one to answer or take responsibility. Very bad experience. Not expected from Bank of America and I am having my dealings with them since 2004.

I've been with Bank of America since Jan 2017 and I hate this financial institution. They are scam artists and steal money. I've never seen a balance like they run deposits are at the bottom of the page and somehow my money is always disappearing. Just like tonight I deposited 440 and had the money in there and went to get something at Walgreens and it's saying I have a -balance and I can't purchase my items. Hello just 20 min before the money was there now it's saying I'm a -658 in the hole. I haven't spent that much money combined in weeks. Where did my money go.

I go to school full time, and BOA stole my tax return. I had a negative checking account that wasn't even linked to my savings account that was supposed to receive my funds. My return was supposed to be credited by direct deposit from the IRS to my savings account. The checking account I had overdrawn to help pay bills months earlier. I have had charges of accounts before and know that they will collect the debt through normal channels, but this they literally just auto-debited out of my account.

My greatest mistake that I'll forever live with is opening an account with BOA. I was full of confidence when I walked into a BOA branch to open an account not knowing that will be the worst day of my life, I just arrived from Africa some 8 months ago and I used to hear how great BOA is not knowing it's completely the opposite. I walked into a branch to open an account and it took over an hour to have an account opened. The lady that attended to me seems new on the job and doesn't even know what she was doing, I gave her my email address and phone number and all other information she requested and after making deposits through the ATM and setting up my online banking, I headed home.

EDD debit cards - My experience started with B of A due to I was in disability for 2 months and had to get my payments from the State of CA via a Bank of America Visa debit card. Unfortunately my card was recently compromised and someone stole $1123 of my disability payments. As soon as I discovered the breach on my debit card, after my card was declined at a gas station on 3/25/17, I contact the customer service number and spoke with a Jessica 3/25/17. She informed of 3 separate withdrawals on my card that occurred the day before 3/24/17 and one on 3/25/17. All of these illegal withdraws happened in another town, another county. She also informed me I would have to wait till Monday 3/27/17 to file dispute, and she would not give me dispute contact number.

Remember the good old days when you pulled into a service station to get gas and they would just about rebuild the car wile you sat inside? Walk into a bank and bankers were just roaming around waiting for your arrival? Gone. Gone. Gone. At B.O.A. This week I made a appointment at B.O.A 9 am, once a year I needed to have a document notarized, a five minute job... not at B.O.A.!! I was told to come back later or go to a other branch across town. Now I am a elderly, disabled man in a wheelchair, just lame isn't just lame!!! I told that person, "I made the appointment a week ago. Why didn't I get a call before I wasted my time and effort to get there?" No comment.

Bank of America is going down the drain. They keep getting worse every single year. I have dealt with horrible customer service that would talk over me and end the conversation about them taking my money through the ATM and then it took my money saying that there was an error when I deposited the $3,900 and they only credited 300. The customer service tells me that "An ATM machinist will be going out to the ATM to fix it and give you your money." So I go and sit there for 3 hours and nobody comes. So I called Bank of America back and they said that they would not be able to give me my money back. They are not allowed to do that. And then I was on the phone for an hour and a half waiting for app manager to tell me what I need to do. And I have to fill out a claim and wait until three days for them to review this and confirm to get my own money back.

My mother wrote a check to my account to pay my rent. I then purchased a cashier's check to make the payment. Days later after the check had been cashed, Bank of America then put a hold on my mother's original check sending my account negative. The hold was set to be released in less than a week, but it never happened, and my mother never received her money back. After that I was blocked from viewing my balances for my credit and debit accounts and a hold was placed on all of my banking. When I called to find out what was going on, I was transferred multiple times and finally an incredibly rude customer service representative told me that my accounts had all been closed. Specifically he acknowledged that there was nothing I could do and that they would be closed immediately. Just yesterday I was told that my accounts are all still open, my credit cards have been billed for late fees and I'm completely astounded.

DEBIT CARD SCAMMED. FRAUD FRAUD FRAUD. We contacted BOA for 3 weeks and have been told nothing but lies. BOA does everything possible NOT to pay. The risk department and customer service gives you the runaround and never told us the process. We were told that the account had be closed. My son was told his direct deposit would be mailed out to him in a check, they lied. BOA did not close the account. They left the acct open to take the direct deposits to clear the balance caused by FRAUD. $1200 TAKEN BY A STRANGER AND THE BANK TAKES MY MONEY.

I started out at Glendale Federal Bank about 28 years ago, taken over by Barnett Bank, taken over by Nations Bank, now Bank of America for about 20 years now. I have NEVER had a problem with this bank, I have never been charged any outlandish fees. I am a premier customer and I get an additional .75% back on my BofA Visa card for a total of 1.75% on everyday charges. If you run your accounts properly they are a FANTASTIC bank. Best bank in the USA. What I read about most complaints is from people who screw up their own accounts then blame the bank, is that the American way?

I am SOOOO lost on where to begin. Due to my husband's torn ankle, he is in constant pain especially standing in a factory for 10 hrs a day! It didn't really start to bother him until these last 6 months. So in order to help my husband with some of our bills & finances, I posted a Babysitting Ad on Craigslist. I have a copy of that innocent, true & sincere posting as well. I was just thinking 10-20 hrs a week (if that), even 5$/hr... Just SOMETHING to help my husband & I's TERRIBLE financial situation.

I was a Bank of America account holder (checking) for approximately one year. Recently, I deposited a check from a customer related to my business, and a direct deposit. There was a hold on my account for $345.00, and my deposits totaled close to $900.00. Bank of America credited both deposits as scheduled and then without warning, took the money back and held all funds for no reason. I was furious.

I have been with BOA since 2004 - with excellent credit scores and on time payments. Surprisingly on Feb 24th 2017 at 0808 am as I had stopped on my way home to do a deposit towards a payment to my credit card (Apparently a new feature) introduced to me by Chris **, a relationship manager at the local branch in Chapel Hill. To my greatest dismay, the machine did not complete my transaction nor returned my monies. I received a slip urging me to call the number and report to claims. Despite me following their instructions and doing exactly what I was asked to do, and compounding to the many trips to the branch and phone calls - I still have NOT had any resolution.

I had a account with BoA, a checking and a savings. I had it set up that every month I would transfer so much into my savings. On March 11, 2017, I tried to go online to see what my balance was. I couldn't sign in and when I did, I continued to get a message that my account don't exist. So I called the number provided. I was told that my account was in the process of being closed. I told them that my paycheck was suppose to be deposited. The bank rep named Aletta (always get a name) and she said that they can closed my account anytime they want without giving a reason and when I opened my account I signed a document stating that. So I went a branch and talked with Dominic (Bank Rep) and he called the risk management department. They said that I would not receive my funds between 10 to 15 days.

I deposited a check at about 12:30 p.m. on March 6, 2017. I checked my account the next day, the money wasn't there. Then I noticed that I had $14 in the bank, but they charged me a overdraft fee for a credit card charge of $4.19. So, I go to the bank to find out what's going on. They put a hold on both the check and the cash that I put in the day before. I asked how they could put a hold on cash, and the woman admitted that they made a mistake. But they put a 7 day hold on the check. That check cleared a week ago from the man's account that wrote the check. Here it is, 8 days later and the money still isn't in my account. So, it makes me wonder, am I dealing with a bunch of thieves at BOA? Where in the hell is my money?

Don't ever use this Bank. They charge me more in interest fees than my regular payment. Then when you call them they will take off about 300 off your next payment but then add it onto the next payment. BIGGEST RIP OFF. CAN'T WAIT TO GET RID OF THIS CRAP!!! Never use this bank.

I have many issues with BoA, but the biggest is when I write a check to someone like the Gardener and they go to the same branch I bank with and are told they can not cash the check because they don't have an account there. Unless they want to open an account with my check, then I got to go get the cash to pay him. Come on BoA it's my money not yours. They do this often, but not always, I guess it's up to the teller, maybe they get a bonus for new accounts?

So I messed up my routing number and or account number this year while filing my taxes, in return they sent me a check. I deposited it into my BOA account VIA mobile app. That same night I went to see if my funds were available only to see my account said negative 888,888.88. I was like, what in the world. Needless to say I reached out to BOA right away! No one can tell me anything. Be mindful this was Friday 3/3/17. Today is 3/7/17 and my account is still saying -888,888.88 and although my funds may be available today the "fraud" may not be removed for another day or two so I may still be locked away from my money until 1-3 business days! Like really?

I typically get paid every Monday. This particular week, my employer paid me on Friday so that I could pay a bill that was due. Anytime I go into my local branch to make a deposit, they always recommend using the ATM because it's faster, and it would save me time by not waiting in line. I started doing this, and haven't had an issue... until today.

a representative on the phone and they don't even call back. They give wrong information. Bank of America needs to shut down immediately!!!

Bank of America placed a 10-day hold on my payment because I paid a different amount than I usually do (the balance of the account vs. minimum payment). I had made the payment on Monday, it cleared my credit union on Tuesday, and I made payments using the credit card. On Thursday, I called them because there was no available credit even though I hadn't reached my limit. I called them to no avail. I closed my account.

I have been a Bank of America customer for a decade now, in Albany, Oregon. This past year they closed the local branch and NO LONGER have ATM available within our city. Causing many overdraft fee. They are unwilling to remove these even though it is 99% due to unavailability on their end. Making an avalanche of other financial issues. They have hour long wait times to speak to an agent, with no resolution. That's what is called, "THEFT BY A BUSINESS", no access to ATM or TELLERS. Dangerous highways to the nearest banking center makes adding funds impossible. I think Albany, Oregon customers need to be reimbursed all overdraft fees due to bank fraud. Making it impossible for non-driving, sick, old, and poor people to use their funds and bank machines seems undeniably WRONG.

Please never deposit any coins with Bank of America. Now in the new system they have to ship out your coins before transferring the fund back to your account. They do not count your coins before shipping out. The last two times I went to deposit my coins they cut me short. I'm make sure I count 3 times before taking it to the bank. The first time it was like a nickel short and this time $3.70 short. I suspect someone is taking my coins before shipping them out.

Today I went to the Elm St, Westfield, NJ branch to make a deposit. I went through the drive through. The deposit was for $54,346 and I was given a deposit slip for $346. I'm not sure whether to chalk this up to human error or to chalk it up to fraud!

I am a small business owner. I was sold credit card processing thru a sales person Jaduious ** at 804-515-2973. He told me my rate was 1.67 0/0 and that was it. I went line by line over the contract with him. He assured me no matter what card I took the rate is the same. Well after my first transaction of approx 21k I was charged over $2300.00. I didn't think I had a partner. I called the salesman and he never returned my calls. I called customer service department and they said they would have a manager call me back within 24 hrs. What a joke. A week later I got a call from a manager who said Jadiuous made a mistake and they are not willing to make a adjust. STAY AWAY FROM THIS COMPANY.

I got a check from my insurance company progressive due to a accident I had, I put the check in Bank of America on the 1/12/17 so I can pay for my car, bank of America close the account without any notice. Now I can't get my car. They told me I had to get prove from progressive. They give me the letter that am the person they issue the check to. I bring the letter to a local bank near me. They fax the letter to Cindy **. She told the teller in the next 24 to 48 hour they would get back to me. Up to now. I call them every day asking about my check they told me they send it to the back office. Right now I need my car for work so I can feed my family. My job even threaten me about fired due to my attendance all because of my car. Today is the 2/09/17 and I need my money.

Bank of America failed to update my mailing address and billing preferences, as provided. Therefore, when you moved across the state, we did not receive our statement/bill. I received a call from BofA, notifying me that they had not received our payment. I made the payment on the spot, and again had to instruct them to update our billing info. They acknowledged they did not update our preferences, as we previously requested. Yet they still proceeded to report us as a Late Payment on our credit report. They are now refusing to remove the negative information that is negatively affecting our credit. LOSERS!

I have put up with the high fees for years now but today was the last straw. My balance never actually reached below $0 yet I was still charged with an overdraft protection fee ($12) plus they took money out of my savings (almost $15) to "cover" an overdraft that wasn't even existent at the time. Now I get hit with another $10 fee because they withdrew from my savings!

I opened a new account with a different bank that sent Bank of America a notarized letter to close the account and transfer funds. Of course they didn't do so. I acquired over 500.00 in fees for the account that was suppose to be closed that they never closed. Really, really angry now. They say that they wouldn't close the account. The letter gave the bank legal notice to work on my behalf.

The customer service agents are not ready to help when you are in trouble. The entire system is failure. I do not know how this country still keep doing business with them. Really ** people always trying to cheat customers money. Simply following computer they don't have brain at all, no sense too. I deposited the check. After 24 hrs the money was available to spend, but two days after they are pulling back money from my savings account. This is totally ridiculous. Now they say that cannot collect the check. Really stupid people.

Don't use this bank if you are gonna send/receive, PayPal, or buying online stuffs, they charge you the overdraft fees up to 4 times/day $35 each. NOTICE: they give you no time to deposit the money, they charged me 3 times $35 in a night (I got $4k in my bank, for some reason all my money was transferred to another account). Other banks like Wells Fargo or Chase will give you 3 days to deposit the money.

On 2/1/2017 I got an alert from Bank of America that my checking account was below the limit I set on my account. I noticed 2 payments still processing and went and withdraw cash from another account and deposited into the account. After the transaction I obtained a receipt that showed the cash amount I paid into the account and my current balance. Surprising the next morning the 2 processing transactions, which were still processing 3hrs after the cash deposit, cleared, the cash deposit shows processing and BA charged my account $35 overdraft fee. I called the customer service on this regard was told, they cannot do anything about it. If the transaction is still processing can the bank charge overdraft fee, since the customer made cash deposit into the account while the transaction is still processing?

I manage a small business and EVERY SINGLE TIME I get paid by a client, I am charged a $15 transfer fee. That's not all! I also get charged over $35 every single time I get paid by an international customer + the other $15 transfer fee. How is one supposed to make money when your bank is literally eating it all up. That's not all! If you get on BOA, expect to spend at least an hour and a half on hold on the phone with them if you ever want to get anything done.

Purchase Protect Via Credit Use- I purchased 12/23/2016 a cell phone 5S on eBay and it turned out to be defective. The battery inside was ready to blow up and we were instructed by Apple iPhone company to remove it ASAP. I contacted eBay seller trying to resolve to no avail. Tried going through eBay return no way because I removed the dangerous battery they say it is not in its original condition. PayPal same thing and Bank of America denied my dispute as well. I have been a long standing customer of Bank of America and since they were not willing to assist in this in any way I said to close my account.

Perfect!

My 17 year old was a victim of fraud on her Bank of America checking account. I am jointly on the account which was set up 2 years ago when she was 15. We received no notification of the fraudulent activity, but rather the account was closed and daughter's information was sent to Chex systems. I asked them if this was the normal process for fraud without doing any investigation and they said yes. I have filed a police report, as well as a report with the FTC. Because Bank of America has sent the account to Chex systems my daughter is unable to get another account with any bank. I am still in the process of trying to get this situation settled. Bank of America's customer service has been awful to say the least.

Now when I go to the bank, I'm in a line waiting with maybe 6 other people for at times up to 20 minutes or a half hour. We all complain to each other that this is a new phenomenon, that they've reduced the tellers down to only one. Bank of America execs are probably sunning themselves in the Caribbean, while we are in line so they can save a buck by not paying tellers. The manager told me they want us to use the ATM. Only I deposit cash and the ATM spits it out and apparently a small percentage of the time it actually takes my money and then chokes up so I have to spend a half day trying to call B of A. I'm changing to Chase.

I have this account with BOA since about 2011, it's no monthly maintenance fee when I opened this account. As I remembered, I had never been charged monthly maintenance fee on this account until Oct. 2016. I met with BOA associate and discussed to close some of my BOA accounts in their branch in Vienna, VA about June 2016. The BOA associate mentioned these accounts were old product in BOA, without monthly maintenance fee. Most of the new product charged monthly maintenance fee. So I canceled to close the account.

Horrible, horrible bank with multiple hidden fees!!! An absolute rip off!!! Stay as far away as you can...the customer service is a joke and they set their fee system up to rape their customers! WARNING!!! It should get negative stars!

Mobile deposited check into my account. BOA, did a standard 2 days hold. Gave me the 1st $200. I'm like ok. Then 2 days later, the day the hold is to be released and my large deposit made available to me. BOA, placed a new hold on the check, removed the $200 from my account and never notified me about any of this. I tried to make a purchase and was declined. Call BOA, they advised me that their system indicated that the check I deposited was going to bounce. Funny thing is, I wrote the check from my other bank. Guess what, it didn't bounce and cleared the account. BOA, doesn't care. They refused to remove the 9 day hold from my account. Needless to say, I will be closing my account and using my Credit Union. I hate you BOA! Rot in hell... Seriously.

Directed by the state of NJ to switch to Bank of America. I got a 4 year card that I didn't keep in my wallet. When I got the next 4 year card I kept it in my wallet. A year later it wouldn't scan in the machine possibly because the card was scratched. This happened at the Westwood NJ branch with all 3 of the machines. They gave me a new card in the mail and no one at the Westwood branch would help me.

My husband was dying of cancer and he pushed himself to be sure he got ten years in teamsters so I would have a pension. Well the pension is only $38.00 a month and it's direct deposit into Bank of America account him and I started in 1991. He passed away and the pension had been going into that account then about five or more years ago Bank of America just started charging $12 a month on the account because balance too low I never changed the account. They just started charging this so they now take $12 every month out of the $38.00 pension. I have tried to find out where the pension comes from to change it to another bank but they have refused to cooperate so they are monthly just taking $12. They are rip off and hopefully someday something will be done about them.

I just opened a savings & checking account in the beginning of December 2016. I made at least 3-4 deposits since and upon trying to make another deposit on Friday 1/20/17 at the atm, I'm being prompted that my account cannot be found. After several unsuccessful attempts, I went to check my online account and cannot log-in. I call customer service and was told that they made a business decision without explanation to close my account. No warning, no notice, just up and closed my account. This is horrible business and another reason popular trust in the banking system is fallen. I will never give my money to this bank ever again and I hope everyone moves their money out to a bank that has better practices.

I have been with BOA for almost 10 years. In the last few years, things were going well until I struggle financially. Things got better. I was able to manage my accounts better and continue using the e-bill system. Last year, I noticed that I started accumulating a lot of overdrafts. I thought that I needed to go back to controlling my finances better. This month, I starting taking pictures of the e-bills I was sending out because I noticed that e-bills were not getting posted when I requested them to be posted on my account. As a result, after taking pictures, creating an spreadsheet, etc. that some of the e-bills were not getting withdraw from my account as scheduled.

My husband account got hack. They gave us money 80.00 and didn't not tell us they would take it out. How can they do this? Go in someone account and use their debit and take out. I try to talk to them and told me there nothing I can do. I had pay bills and now I'm going to be late. Things shut off cause they had to take out. I not trusting these banks at all. Now I'm overdrawn 26 dollars cause of this. It's not fair at all.

I have been with BofA for several years now and I absolutely hate them. They always charge either a maintenance fee of $12 or overdraft fee of $35. This is absurd! What bank does that?! Oh wait, BofA does. When I was a full time student I had no income and so my bank account would go lower. Now that I'm working, I don't even want my money being put in this bank account cause they would find every possible way to take it. This is **. I'm going to take the remaining money left in my account out and closing this account. I hate BofA for taking my money for stupid fees. DONT USE BOFA.

I joined this bank in November or so. My boyfriend was depositing money via one of the ATMS and the atm malfunctioned. He reported it and told me it was $608 dollars. They placed a claim and only refunded $308 dollars. Spoke with them about that and they said I would have to set up ANOTHER claim. Second screw up was when someone stole my debit card information and used it at an ATM three times back to back. There was also charges for ATM fees for looking at the balance. This all happened at an ATM at a casino I've never been to. I placed a claim for it. It was denied because they did not use the card again. I would say they didn't because after checking the balance and noticing the card was locked AND there was no money left in the account, what would be the purpose of trying to get more money out? Bank still denied the claim. Closing account asap. Reps at every Bank of America I've been to are rude anyway.