Bank of America Reviews

The reps are rude, disgusting like they are paying you child support. Supervisors are worse. They act like you bothering them. That bank I think is about to go under, in the bank you can only give money orders no cash. The cards you have to wait weeks for, you will be sitting in the dark by the time you get a card. Wish they switch to Chase. Bank of America is unreliable and customer service is worse.

I just did a international wiring, besides $45 wire fee, they charged extra $12 SHA fee. The worst thing is they deduct it from my sending money and the receiver got insufficient amount and affected my transactions. When I called BOA agent, they told me they did not charge it, but I got telegram copy from receiver clearly says sender's fee usd12 and type is SHA. What a horrible service and cheating bank.

Horrible customer service!!! I have been on the line holding to talk to someone for 20 minutes now, that is ridiculous, not a way to keep customers!!! Will def make me look at other banks, either you are trying to be cheap and don't have enough people or you are using people from ** that can’t even help because they barely speak English, either way it sucks!!!

So for the past few months or so I’ve been noticing that Bank of America have putting overdraft fees BEFORE the allocated time they give customers (3pm). I went to bed last night a little before midnight. I wake up to my account being -$200 (including a POSTED overdraft fee). KEEP in MIND my account was current when I went to bed. Since when are they processing and posting overdrafts overnight!?! Like seriously!

This bank does not care about their customers at all. I had a dispute that started on 2/5 and I talked to a very nice person and tried to resolve this which he said was resolved and I saw the money go back into my account and thought that was the end of it but little did I know that there was another document being sent to my home that I would need to sign and return or the claim would be denied. I was never told of this at all and it was only mid March when I saw the money come back out. Then called them again and they said they were waiting on this document. I told them I wasnt aware and they said, "Ok. We can send/e-mail it to you," and she asked for my e-mail. I then waited a few days and saw nothing, I called back again and was told, "No. These cannot go to e-mail addresses..."

My handbag was stolen from my car. In it, was my Bank of America debit card and my driver license. I IMMEDIATELY called the bank and was told not to worry, a replacement card would be sent. It was. Then, 3 weeks later, the bandit went into a Bank of America and presented a phony check for $2,245, which the teller cashed, and which bounced and threw my account into being overdrawn. They told me not to worry and issued a credit. Then 2 days later, the bandit did it AGAIN, for $2,345. Again I was told not to worry. THEN, 3 months later, they "concluded" an investigation (of which I had no knowledge) and claim that it was NOT fraud, and reversing the credits -- so I am responsible for $4,600 of THEIR failures to prevent fraud. I try to call them -- sit on the phone for HOURS and then get someone with no authority who just says they are sorry. Curious to know if others have had this experience.

Offered $50 for using the mobile app. The application produces a bunch of error. When called BoA, the representative kept me on the call for about an hour troubleshooting their app. Then she told she's going to call back. Finally, I have to call BoA myself. They told me that I'm not qualified for the promotion, but they can file a complaint against the agent for promising me the wrong things. Such a waste of time on the application that doesn't work and the calls! Worst experience!

Bank of America is not only the worst bank I've ever used, but just in general the worst service ever provided regarding anything. Their app is complete trash and not helpful in any regards, often making you login over and over for no reason. For any check deposit it takes a business day for you to get anything, and if the check is larger than $200, then it take multiple days to get anything over $200. If you try and deposit an amount larger than that in cash, they hold it for several days as well due to "money laundering" security. If you go in to the store, every experience I've had was actually really pleasant and the people we're very nice, but don't be fooled.

Be aware that this bank will place a 7 day hold on a check. I deposited a check via the deposit app on my phone from a large institution. B of A put a 7 business day hold even though they acknowledged that the check had cleared within 24 hours. Time for a class action suit. I was warned about this bank. I am learning the hard lesson.

I am a college student and only work part-time. Needless to say my bank gets below the $25 limit but I am very adamant about checking my account for the amount I have. I noticed after a year of using the bank that as I neared the $25, items would disappear from my statement as if I never bought them but then the moment I didn't have enough to pay for them, they would come back. This is also not a matter of weekends or holidays because it happened again today - Friday morning. The other thing is that they love to do it right before my scheduled direct deposit payday in the hopes I won't have cash on the side to cover it and they can overdraft me. To make matters worse they don't email saying I've over drafted until about 3:00 pm which only gives me 2 hours to rake up the money to not overdraft, I'm beyond tired of calling my parents frantic that I need a dollar to cover the 30 cents I over drafted.

I am fed up with the customer service of this company. I own a business and have a business with this bank and for the last 2 days, no one will believe me that I am who I am. I answered every questions, the security code in email, everything and they want more and more information saying I am not who I am. Why can't they verify it is me? I don't understand this. One of the worst customer services in the world. They charged backed $125 from my account due to an error of one of my customers' bank charging her twice for the amount. I don't understand why Bank of America took that amount from my account when it wasn't us that charged her twice. I will be switching to another bank now after this.

I made a money order deposit on March 30, 2018 and was informed by the bank that the cash would be available the next day. When I went to the local branch I was told it would be ready the following day (now two days from the deposit). I called customer service after the third day of it not clearing. I was told availability would be on April 9th and now I just received a letter stating it would be held until April 10th. This is outrageous and so annoying! I cannot pay bills or even put gas into my car... DO NOT OPEN AN ACCOUNT AT BANK OF AMERICA, I can't be the first person this has happened to.

I had a hold out on my account due to a fraud charge, they told me it would take 2 days to get back to me, ok that's fine, but after 5 days and no communication from BOA I was still unable to use my card. Even after making sure I dropped in a cash so the account has more than enough in it to cover the fraud purchase (Palm Beach Tanning) charging me after turning it almost a year ago. Then I spent 3 hours on hold with 5 different people and 4 different departments, and no one could unfreeze it. The part that I'm pissed at is only after 3 hours on hold while trying to take care of an infant, did they tell me it could only be resolved in bank location?! They couldn't told me that in the begin so I didn't have to be on hold that long? Out of the 5 people I spoke to, none of them knew how to unfreeze my account or the proper protocol!!??? Shame on you BOA!!!

1 company keep charging my account. Called BofA they refund me, then the next month same company charge me again called BofA again and ask them if I keep watching this and keep calling, SURPRISE SURPRISE!!! WAS TOLD BY MARY THE REP. YES, YES. They don't have in their end power to cancel the auto charge, I have to call the company and give me the new phone number because they change their number.

Extremely rude teller. I wanted to deposit a $21,000 check in person as I was not comfortable putting a check of that amount into a machine. I was reprimanded several times by the teller that I should have used the automated machine. She never once smiled or thanked me for my business. Terrible customer service.

First notified by text our mailing address was changed (we did not do this). We called & they put in a fraud report. A week later, someone was able to get past their two step authentication and change our login to ALL 6 accounts we had with them. It gets better, then we open another checking account and they try to charge us for the checks. We call and in attempting to authenticate who I am before logging into our account and making changes the guy asks for my cell phone number so he can send a password to it to confirm I am the person on this account.

Bank of America online banking app is horrible. The app is never accurate, somehow it continues to update transactions 4 days later, leaving account in negative due to misinformation. However it is accurate when they want to take money out for insufficient funds. It is posted and taken immediately. $67.00 was taken from me due to app being slow updating transaction. When I called they couldn't help me. Why is the app not accurate?

Don't trust Bank of America. I deposited a foreign check on 02/16/2018 into my Bank of America checking account. The money was made available into my account within the next couple of days. I confirmed my account balance both at the ATM machine and in branch with a bank teller. This check was in amount of $4400 which I had received in exchange for goods to be shipped to Canada. Since I trusted Bank of America, once the balance was available in my account, I went ahead and shipped the goods to Canada with tracking number. Two weeks later Bank of America withdrew $4415 from my account, stating that the check was counterfeit. I lost both my money and goods. I hold Bank of America for this loss, as they did not disclose the exact terms of conditions to me. Had they informed me of the processing period of the check and not released the money into my account, I had not lost my goods.

I have been with BOA for well over 15 years. I originally opened a savings account upon getting my first job at 15. It was a no brainer, my entire family had banked with them for as long as I could remember. I should have know 3 years down the road I should have switched. I used the savings account to build my nest for my first apartment when I turned 18. Depositing only, never withdrawing for 3 solid years. All of my cash tips and my tax return during that time period went in and never thought or worried about until that day came to start furnishing my apartment.

Today I sent a wire transfer from my credit union account to a company whose account is with Bank of America. I missed a digit in the company's account number, despite having clearly identified the company by their legal LLC name and included my account information. In minutes, Bank of America returned the wire but withdrew $45 to penalize me for missing a SINGLE DIGIT in the long account number. People aren't machines. We make mistakes. But Bank of America goes out of its way to hurt people financially so it can squeeze as much money out of people as possible.

I closed my account on the phone in January because I was so unhappy with their approach to customers. I then walked to the bank in person (live in NYC) and they had not closed the account so I spoke with a person to close the account. Months later, it is March. When I went to the bank in January they gave me my balance, and I took that money and put it in the credit union. Now, today, hours on the phone to get them to actually CLOSE the account still (three plus months later of them still sending statements and me still telling them I close it) and they tell me that they gave me too much money and that I need to repay them for their error. So not ever banking with them again. This is not the first time they have made an error that impacts me. I cancelled a lost ATM card earlier, and they told me that they would send a new one. Did it actually happen? No, it took three different visits to branches of the bank to get that done.

When my Mom died, my sister moved the bank account into her own name solely. (I am supposed to be 50/50 with everything). Bank of America fraudulently approved this form illegally without reading the trust documents. In order to fix this issue, I have had 5 separate phone calls, 1-3 hours each. All they have to do is add my name to an account. (I've provided 100 pages of trust documents, SSN's, death certificates, etc.) I've driven to their office 4 times and followed every single instruction they gave to the T. (Many times they provided us contradictory instructions - something different with every phone call.) Even after all this I am no closer than when I started and I have to get lawyers involved to access my own money. I am unable to access over $100,000 because of Bank of America's fraudulent actions! NEVER Bank with Bank of America!

I do not trust this bank. I got cashier check from customer and I went to this bank to cash it. After 2 days I found the money withdraw from my account. I will never forget this lesson. Today I close my account there.

I was treated so poorly when I visited a Bank of America branch to cash a check drawn on them that I had just received from a client. I was told after I had driven up at the drive through that the drive through was only for Bank of America's customers. How rude! I went inside and waited in line and was told I had to wait for them to get a manager. Really??? Aren't you a bank? Then after waiting in line again the check was cashed BUT they charged me $8.00!!! All I can say is this type of treatment leaves a bad taste in anyone's mouth and I wouldn't open an account with this bank if they were the only bank still standing.

So after having not only a personal checking and savings account with BOA for over 15 years I extended my business by opening up a credit account AND a business account with them. A couple of days ago I tried accessing their app to check on my balance to make sure things are in order and to make sure all my funds are ready as I had multiple bills that needed to be paid within the next couple of days. Tell me why. Their app wasn't working??? Even though I knew I had no less than $2000 I felt confident knowing that things were still fine and just check later. The next day I went to deposit a check and some cash from a long day of work into the ATM machine and it came to no surprise that the ATM machine was down & was having some type difficulties accessing my account (per usual) and it's not like the app was working still or else I would have scanned my check and deposited it that way..

BOA competitors you will love this one so we are posting it everywhere we can. Hello fellow banking consumers, BOA has some faulty policies that don’t represent their customers and it must be shared. In January 2018 I made a cash deposit $5700 into my account. Two days later I went to an ATM with a Live Teller and withdrew $1600 cash. Normally I wouldn’t check because cash withdraws always came out of my available balance, but two weeks later I see two debits on the account for $1600 each.

I've been a long time Bank of America customer for over three decades. That's a very long time. They used to be excellent but have slipped to being less than shoddy, if that's possible. They are now very third rate, especially compared to banks such as Chase which I rate the highest. This is mostly because of Bank of America's IT department which is incredibly poor. Or, perhaps they were directed to do insane things by their management. In any case, their destructive actions (both to me and my relationship with them and their general reputation) falls on the institution as a whole. Here are two specific cases:

I recently had a nearly 3 month old check return unexpectedly. Before this check came back, I checked my account and several items were pending, including a $10 charge from a local gas station. These items pending were already subtracted from my balance, leaving me with $164 shown. This check was $162, so this should have left me with $2 but somehow overnight it got reworked so that the $10 previously pending charge was processed after the check came back, leaving me in the red. They made sure they got their $35 and so I was then over $40 under. I had three transactions pending that would suck $106 more in fees when they came back in the night unless I made a deposit right then and there.

$2000 worth of $35 fees. Over 3 months I’ve been on the phone with BofA trying to get my account in order. I contacted my autopay companies to stop payments and automatic payments continued to be taken out of my account until my account was -$12,000. Over 3 months nobody at BofA offered to issue stop payments on those accounts. No other resolutions either. After what they call getting my account straightened out, I’m out of $1000 because representatives at BofA are useless and don’t care about spending other people’s money. I told them I was willing to pay for the charges up to the point of when I spoke to the first representative who, you guessed it, had no solution nor a recommendation.

After 40+ years of banking with Chase, I had no choice but to transfer accounts to Bank of America as they are the ONLY "Big Banking" name in a city I am moving to in NW Arkansas. The closest other "Big Banking" bank is over 2 hours away. From day 1, as soon as I received my banking card, the chip malfunctioned. Anytime I have to insert the card, the chip is rejected 3 times then I can swipe for a purchase. I got tired of it & contacted their Customer Service number on the back of my card. They refused to send me a new card unless I paid a $5 fee. I said no thanks & went to a local branch, thinking they could look at my card & see nothing physically wrong with it & override the $5 fee. No such luck. They too told me that the $5 fee would be charged to my account if I wanted a new card. WHAT??? WHY???? They sent me a card that has a chip malfunction & they refuse to correct it, unless I pay.

I went to the location at 92nd street and shake in Scottsdale Arizona on March 13th 2018. It was before 3:00 p.m. and I was Mac and greeted at the door either by a manager or by a personal banker. I was immediately told if I need to see a teller I had to wait 15 minutes because the only teller working was on a break. This branch only has 2 tellers and one was on vacation. What kind of a financial institution doesn't provide customer service? I am disgusted and appalled and that branch should be ashamed of themselves. I have already shared my experience on social media and on this site and I will be contacting the branch manager as well. Please if you are in the Scottsdale Arizona area do not use this branch 3 in fact, after 18 years, Leaving and going to a real financial institution. One which provides customer service. Because anything is better then what happened to me.

I am and have been a BOA account holder for over 13 yrs. I have had more fraud on my BOA account than all other accounts combined. They routinely allow obviously fraudulent checks clear and even the exact same fraudulent check clear over and over again! When I called to complain my debit card "mysteriously" became unable to be used. I spent over 6 hours today being hung up on, transferred to the wrong departments, put on hold for fake "managers" to take over the call but somehow, they couldn't tell me what their title, their last name, or employee number was. Each person that I spoke to had a different excuse as to why within 30 minutes of my initial complaint, my card became inactive... yet there has not been a single constructive offer of a resolution from anyone.

I tried to deposit large sales proceeds from a sale of a real estate transaction I just completed but the B of A Branch located at 9170 E Shea Blvd Manager, ** said they couldn't take my money as their teller was out to lunch. WHAT??? A bank turning down a large deposit. Hmm... something's very wrong. So I called the corporate office and spoke to a customer service rep named Brian ** who was very pleasant and said he was just as shocked as I was. He helped me file a complaint and said he would let the upper management know as this is not company policy. Yet I understand the company has chosen to reduce staff in all branches and they don't allow for back up when one person goes to lunch.

I had a horrible experience with Bank of America's customer service today. There was no-one who could answer any of my questions. All that they did was transfer me from one department to another. Every person I spoke to in every department was just in hurry to hang up. In fact, the last lady, named Veronica, didn't even have the courtesy to say that she was transferring. What is the point of having customer service representatives when you are not interested in talking to a customer and resolving and answering their questions? I ended a nearly 25 minute with having accomplished nothing.

When I signed for my grandson to open an account because he was underage no one told me if he owe the back they would go into my bank account to pay his bill. This is really unfair. This should have been taken care of with my grandson because he is of age now. I feel this is wrong going into my account like BofA did without any warning at that. Now as of 3/8/18 I have a overdraft on my account plus they well add a charge to my account. To me BofA stole my money from me by going into my account without my knowledge.

Well I never expected to say this about Bank of America, but I want to warn everybody about this so it does not happens to anybody else. I've been a customer of Bank of America for 4 years, I am a preferred customer supposedly, I've never had any issues with my account until last month. I had some Ethereum coins that I wanted to sell, I went to a website called localetherium, which is supposed to be a legitime website for trading this type of coins, we use Zelle to make the transfer and I released the coins, it was pretty simple right, I sold all my coins like that to different users, everybody was happy. I was happy.

On Feb. 7 I went on vacation to see my wife in Thailand, after a few days there I was told by a BOA employee that my checking account and savings account were being closed due to what they called fraud activity with my online banking i.d. so they suspended my debit card and canceled my online id so that I can't transfer the funds to my new bank. When I talked to someone in their fraud and risk department one person said that I could transfer the money and another person said that I could not. So now I'm here in Thailand with no funds, a stressed out wife, and to note there was a travel notice put on the card, never again will I use this bank or tell anyone else to use it. This problem is still not resolved.

I had the most appalling experience at the Incline Village, NV branch for Bank of America. Steve and his manager were both rude and out of line when I asked for a card so that I can have their name in order to complain about them. I won't be opening an account with them, as I don't ever again want to be treated the way they treated me.

I went in to the local bank to refinance my current auto loan. Great customer service, pleasant experience. When the loan was not processed, I called my customer service line, again, nice man, very professional. He referred me to a loan processor, a Maekaeda employee # was not given, at 800/721-9654 ext # **. She was horrible, aggressive, confrontive, and unwilling to help. She finally changed a little. But overall the rating for her and her alone was a 1.

No specific problem. Payments drafted from bank account. Bothers me that this bank which I've never had account with was the one chosen by car dealership picked them to handle my loan. I had to purchase a new car following accident that totaled the car I possessed and strange to have my first major accident not until I was 63 y.o. Still don't understand how it occurred when I was sitting still in a 4 lane median while out of town... no cars seen and felt safe to pull out but she came from nowhere and I pulled 1 foot out and hit her. Being at fault seems to have kept me from getting a better loan from some other source...

Closing the drive thru windows was a stupid decision. Today is Saturday and there is NO parking and the line is out the door, stood there 15 min and decided to leave and go to Chase and cash a check, got in their drive through and was finished in 10 minutes. Bank of America does not seem to care about convenience at all.

I am unable to promote Bank of America's name to the people for I were to promote it then I would be misguiding and misleading the people for BOFA has lost its way and it has forgotten about its mission statement because the bank I trusted for so long has disappointed me and led astray on purpose and because of BOFA's lack of integrity, honesty, transparency and intelligence; I incurred in heavy financial loss because Bank of America's practices are questionable and unethical. It happens that I had issues depositing a paycheck through the ATM's but then Bank of America guided me itself through the deposit process.

I was contacted this AM by BoA fraud dept. They told me that the $840 check that was deposited into my account was a fraud. I have a benefactor that I met online verified. The fact that it wasn't under his govern name was considered fraud. They didn't believe me, and refuse to tell me why. I told them if I can prove them wrong would they keep my account open? They gave me a bogus answer and said, "It's too late now, go find another bank." I don't make enough money to survive so I have to be creative. When I left the country for vacation last year BoA fraud dept closed my account! They said it was suspicious activity happening. Bank of America had me in absolute tears and confusion today. I will never bank with Bank of America again! I wouldn't recommend this Bank to anyone who wants to "upgrade" their life. If you have nothing in your account and receive a little bit of joy BEWARE, BoA are quick to say fraud.

I would give 0 stars if I could. Customer service hold times are unacceptable. Called today 3/2/2018 - hold time is between 3 to 4 hours. Calling a few weeks ago and it was about 45 minutes... not sure what has been going on lately. BOA keeps charging monthly maintenance fees on my children's custodial accounts. Issues always come up every few months where I don't have a qualifying deposit because the automatic posting got delayed because it was a weekend or happened to be on a holiday so because it posts the next day it was considered in the next billing cycle. I honestly only kept BOA because of my wife but with all of these issues I am seriously thinking of changing banks. Most of the BOAs in my area are becoming tellerless... so having less and less options.

On February 15, 2018, a Bank of America analysts by the name of L. ** called me to inform me that my checking and savings account had been frozen pending investigation. I asked why and she stated that I fraudulently opened a savings and checking account for someone who I've know for over 4 years. She asked me if I knew the individual and I said yes, I even told her that I had talked to her recently.

I have been a loyal BoA customer for many many years. I recently made online bill payments to BoA credit cards but after they failed to show up in any online location (checking account, scheduled payments, or credit cards) I assumed that the transaction failed to complete online. Being the good customer and not wanting to be late in a payment I rescheduled the payment a few days later. Lo and behold! All the payments (even the ones made previously) posted immediately! I called the back right away because I knew if they all posted my checking account would be overdrafted.

Bank Of America does have a number of branches in my area, as well as the online access to perform transactions. Yet, their interest rates are high for loans & low for dividends. Equally, they are BIG on charging FEES for EVERYTHING!!! The Gov't should have broken up these big banks after the crash in 2008-09. Their CEO's/CFO's are CROOKS, and belong in JAIL!!!

Bank of America is the worst bank ever!! I deposited my income tax check to learn that they placed a 14 day hold on it. When I contacted the bank no one could give me a answer as to why. Please!!! I repeat!! Please do not bank here. You will regret it!!

**I do not give this a zero star rating because the system does not let me.** I recently opened a check and savings account with Bank of America online. I received all of my new bank account information over the past weekend. Lo and behold I received a letter today stating that "after careful review they are closing my bank account." (With no explanation as to why.) Listed on the bottom of the letter was a 877 number which I call to inquire why it was closed, the representative explained to me that "they" - Bank of America are not obligated to tell you why they closed the account. I cannot wrap my head around why they cannot tell you why they closed the account. I was told by a lot of family members that Bank of America is the best but that is not the case. She also stated that I am not able to ever open a bank account with them. Talk about discrimination. I don't even have an answer as to why the account was closed.

I went to if of the Bank of America branch in LA. Just got walk in to make wire money to other account. Sitting there waiting for 20 mins the guy show up all of sudden. He told me I have to make appointment which I never heard of. There were no customer waiting other than me and there were no notifications about make appointment for seeing a person. He took my card and come back telling me to "Your appointment is at 13:00." I got shocked so I asked him to explain me more. But with his bossy attitude and judgment look on me just telling me each branch have different rules which I never aware of. I had very nice experience with Bank of America. I liked Bank of America and used this bank more than 10 years and treated like nothing. Got me think to use other bank. Once again thank you very much for experience which I never had. It was good study. If there are different rules in different branch they have to let customer know it.

I banked with B of A for 7 years. Both my sons did as well. Recently I remarried and one of my sons (college student) and I moved our funds to my husband's account at BB&T. My oldest son remained at B of A. When I tried to deposit cash into my older son's account using his account #, I was told by Bank of America employee that I was not allowed. I also had his routing # SSN# and Birthdate. I was still not allowed to deposit a check or cash to his account. His account was compromised on Friday and it is taking 5-7 business days to replace the money into his account and so he is in Atlanta without any cash. To get money to him immediately, I had to use Western Union and have the money wired for $12.50. I'm very displeased with Bank of America and my son is as well. He will be moving his account from Bank of America ASAP.

They opened up a savings account without my knowledge. They changed the terms and agreements of my checking account without notifying me just before they about vanished and only way I became aware was the ATM debit card I received by USPS. Then only account left open was a savings and did not disclose the 5 withdrawal or more free.

I made a small deposit on 2/09/18; and in a few days I would have the full amount to satisfy the overdraft. Soon after, Bank of America closed the account. I immediately went into the bank and told them that my tax refund would be in the following week. They pretended to act like they was going to help me and 7 days later they told me it's no way they can open the account. That's a damn lie! It's just they do not want to open the account for me. It's on the internet that BOA and Chase will open an account to receive a deposit.

It is obvious from my experience with Bank of America and the history of successful class action lawsuits against Bank of America, that the bank cares more about the profits of its shareholders than its clients. I was with Bank of America for over ten years. During that time, I was unintentionally part of at least two successful class action lawsuits against them. One was for an unauthorized credit score report and the most recent was for Bank of America's illegal overdraft fees. Recently, I was charged a fee on my savings account, even though I had enough funds in my checking account to also cover my savings account. I then got an overdraft fee after I accidentally paid my Bank of America Visa bill using my savings account with insufficient funds.

After 12 years of being a customer I'm done with BofA. I called them to have one of my rarely used accounts (Savings) closed and instead I ended up with checking (Debit) account closed - I was using this account for everything, including cash withdrawals, paying bills or receiving direct deposits. Although, I have repeatedly asked the customer support representative to confirm the correct account is being closed, they managed to mess up my entire financial setup. Now I have to spend time and possibly money to undo all of this mess. I'm done with Bank of America. Such a sad excuse of a bank!

I had a DDD of today February 22nd for my federal refund to be in my account. I called the customer service lines several times to either be told, “We don't see anything pending or it takes 3 business days for it to be released to you once it's received.” I have had my account with them for 2 years. This is absurd. Never had these issues with any other bank that I have dealt with. I do not recommend using them especially if you don't want your money withheld for an extended period of time.

Do not bank with Bank of America, they are nothing but thieves that nickel and dime you. I have been getting direct deposit from my employer and had gotten a bonus check from them that I had to deposit. So I paid some things off using that money to learn that they put the check on a 10 day hold. They charged me $35 for each returned item. Which in return took my entire bonus away, just in return fees. I will never use them again.

On occasion I would receive a small miscellaneous check for less than 100.00. Because the checks were drawn on BOA I didn't think there would be a problem cashing them at the bank... but because I no longer had an account with BOA, they charged me a penalty for cashing the check. My husband and I are seniors, living on a fixed income, and cash flow can be a real problem for us at times. When we would receive one of these small checks, it was thankfully welcomed, but it just seemed that if BOA wanted to establish some goodwill to us, charging us a check cashing fee was the wrong way to do it.

Sorry no business. Let alone a bank can be perfect. B of A has served me well over the past years. I have had to move to other banks when I moved to an area without a B of A. For the last 26 years, I had the same account until they decided to charge me a fee to continue to use that account. They moved me to a different type of account where I need to maintain a balance in both my checking and savings accounts.

I have been a BOA customer for over 20+ years. A few years ago, I had some debit card fraud on my account. I immediately contacted BOA. They assured me that they wouldn't let any more $$$ leave my account without my permission. They did not! I lost $8000. Today, I saw that once again another $1000 was being withdrawn without my permission. I immediately contacted them. I was transferred from person to person and eventually placed on hold for 31 minutes. This is ridiculous. I asked them to "freeze" my account. They did not. I asked them to issue a cashiers check for the full amount of my account. They would not. I asked for cash if they couldn't give me a check. They wouldn't. I refuse to be held hostage by this horrible company. I am now seeking legal recourse and trying to get as far away from this disreputable company as possible. Run. Don't walk away from these crooks!

Now they have 1 or 2 teller... long lines and stupid rules. They make you give your ID to make a deposit. I am there every single day since I have a business account. The teller forgot to give me back my license. I went back to make a deposit next day, I said, "You forgot to give me back my license." She said, "We aren't allowed to keep them so we discard them." Really Bank of America! You are unbelievable. I can't wait until my busy season is over so I can get the hell out of you crappy serviced bank! 2 tellers for 20 people in line is UNACCEPTABLE. Commercial accounts have to make deposits everyday and you make it PAINFUL!!!

First off I like to say I only got BOA because I was 18, got my first job and the job offered direct deposit and Boa was the only bank within 1 hour. They process things much slower than most banks. Coworkers with other banks consistently got their direct deposit faster. And they always had holds on my deposits. So I stopped using the card. I left it with 0.03 in the account.

A transaction was made from Bank of America account to another financial institution charge card payment. Payment showed posted from account, yet was being held from being paid still 13 days later. Efforts were made to correct this, transaction was redone by way of three way call between banks and us, 9 days later still not cleared. We've gone to bank, B of A says, "Oh wait, it'll cleared." While we're there an older couple complained of 2 checks posting but not cleared yet 12 days later for medical services they're responsible for. My assumption is that what Bank of America is doing is criminal, holding money somewhere while they gain interest and customers credit is jeopardized. DO NOT USE BANK OF AMERICA... EVER.

Have dealt with Bank of America for many years as a credit card customer and was always treated well. Even financed a new vehicle in the past, the loan processing was lightning fast and the interest rate was better than any dealer could offer. (Of course, it does help things if you have a good credit rating.) If I ever decide to buy another new vehicle, they will definitely be my first choice.

First, my wife had a trust account for our great niece originally opened in a bank that was subsequently bought by BoA. For some reason we had our bank book updated, and we were shocked to see a $4.25 monthly service fee that was depleting the account. When we complained to the branch manager, the fees were removed. Not too long after, we closed the account and gave the money to the trustee.

$300 in Fees! - We were making automatic payments and were never notified about paying a monthly amount less than the monthly payment. Why BofA sends all this advertisement for balance transfer and such and is not able to alert consumers that they are being rip off by their fees?

This organization accelerated and sold our student loan after the student was placed on active duty military orders, this occurred during the time BOA was also accelerating mortgages. They were subsequently investigated by the DOJ and fined. It is however regrettable they were not forced to reinstate the loans they had accelerated before their maturity dates.

I switched from chase to Bank Of America because a branch was closer to my workplace. Immediately I could experience the difference. Paychecks are put on hold for unreasonable time. I asked the bank teller and they said give it some time and as the history of the account is more than 90 days services get better. No, it never did. On top customer care people is extremely rude and don't try to help. Instead like a machine they keep repeating the same thing over and over. I asked to make some fund available as my other banks use to which I think is pretty standard but the guys are uninformed and just tell me what app tells me. There was unexplained deduction of $200 and the customer care just straight up told me it's the way it is. I have never had such bad experience with any bank service.

They have been very convenient and helpful especially with their tie-in with Merrill Lynch. I use their drive-thru and walk-up machines often to get my spending money. I had my very sick sister-in-law move here from Philadelphia and the fact that she used BOA already made it easy for us to keep the continuity.

Ten years ago I secured a second mortgage through B of A and used $50K for home updates. I have NOT used since and owe more today than ten years ago. I have filed numerous complaints with supposed regulatory agencies who simply pass on to B of A who does nothing. I have found numerous articles online indicating this loan met and should have been dissolved through class action lawsuit filed against B of A and yet it was not. Plain and simple - B of A are crooks.

They have to hire someone who knows how to resolve issue with their system. Such an idiots. Asked to hold for more an hour and transferring calls between them asking me my details back to back. Worst customer service. Highly recommended not to do business with these idiots.

I've used B of A for years but am now considering switching. They closed the Pacific Mo bank which was the only one within a reasonable distance. I don't understand why. They have made it VERY inconvenient to continue with them. If we even want to use an ATM we have to pay additional charges. They also closed this location without notify their depositors. At least we received no notification. That is just not right. It's like their customers are not important to them.

About a month ago my card was cloned and they got away with $302.95. It was the bank who alerted me about the suspicious activity in the first place, and there were multiple attempts to withdrawal $302 from my account. The criminals only got away with one charge, and the bank issued a temp. credit to my account. Now The investigation department for the claims and fraud department decided that they were going to reverse the money that was stolen from me, and hold it today, again. So this is 2 times my own money was stolen from me. Once from the criminals, and now from the bank. Now I have bills coming out. And overdraft charges. And they want to still investigate and not give me a credit back.

Predatory lending practices are the first thing to notice about this bank. Mortgage lenders are deceptive, fraudulent to the core. On the banking side, they would get you to keep opening accounts and then keep telling that since you have too little on account(s), you need to pay maintenance fees. I am sure one of the days they will get caught - just that the scale they have been deceiving people is amazing to me.

We have had a account for over 20 years. in Concord Nc. Many times we had Problems with our account & in Fredericksburg VA & everytime BOA managers & others including fraud department took care of it & has always put our Security safe for us. Even when it was our fault BOA took care of it in our favor. BOA Is #1 always doing things to keep our account secure for us. Have always took time like as if we was the Only account they had to give us assurance our account Never will be taken by anyone who shouldn't have been used to get information.

Continues banking errors. Hidden rules they don't tell you about till it's too late. They take control of your money and make you jump thru hoops to use it. I have tried to bank with them two times only to be very frustrated and confused. Will never bank there again and suggest everyone else not too.

They are still overcharging people with outrageous late fees. Their customer service is non-existent! Small Business services is NON-EXISTENT. Driver throughs are NON-EXISTENT. I have four BofAs that I can choose from and only one has Teller Assist which isn't bad when it works. Most of the time the machine cannot print a receipt of a deposit. They have no problem or concern if they have a line out the door and only one or two tellers. In the meantime there are four people sitting in their little cubicles waiting for the next slug to come in to sign up for some high interest rate. I wouldn't even give it 1 star.

Closed my nearby branch without notifying me in any way or putting up a sign leaving me with an ATM a few miles further. Changed me a monthly fees charging me $25 without notice and only removed the charge after I called the 800 number telling them I was going to leave them.

Had a 'live' check from a new employer that was drawn from Bank of America just a few blocks away. I was shocked when I was informed there would be a $10 fee to cash a Bank of America check at Bank of America, but I could open an account and it would be free. Outrageous.

I have had this account for over 30 years. It's been converted to various types of checking accounts with new and different requirements. Recently in October 2017 I received a notice that my checking account would be converted to a different type of account. No changes to the account number but there will be monthly charges with restrictions. I would have to either maintain a minimum $1500 balance to avoid monthly charges or have a direct deposit of at least $250 per month from Social Security or payroll or some other method. This conversion/change takes place in January 2018.

Had locked rate that was not honored by BOA. Frustrating process with poor customer service. Felt cheated and taken advantage of. Over 10 years of doing business with them did nothing for us. Loan representative stated she was sick causing delay but we were still within the lock rate date and still rate not honored.

I have had Bank of America for 15 years. I am originally From MA. I moved to MO July of 2017. I did not know what to expect when I got here but the staff of B.O.A welcomed me as if I always lived here. They are friendly and easy to speak with and don't try to pressure you. I will continue to have them as my banking institution.

I am very disappointed in Bank of America. You keep closing all your branches. You closed all the branches I liked. First was the one at Hartford Hospital then School St. Square, then Main St. Hartford and now the South Windsor one. You keep the one at Main St. E. Hfd. the worse branch I have ever used. I have 5 business accts., 2 personal acts. 1cvr acct. and 2 CDs. At this time I am looking for a new bank. I do not want to spend the day at your bank and that is what you have left me with. 2 branches that are so slow it takes a hour or 2 to make the deposits. Manchester is as bad as E. Hfd. You need to take a long hard look at what you are doing and the branches you are keeping. I do not want to leave. I have been with your bank for many years but you are leaving me no other choice.

Has been a time ago but think everything was fine and positive. Possibly have retirement with Bank of America. I am less educated about all of it though. Bank of America has been around a while without a buyout. That’s a positive for sure! Thanks.

I've been a BOA customer for more than 20 years and have never had a problem with it. I do all my banking online, including bill pay. Customer service has always been top notch as well, and the customer service representatives have always been friendly, knowledgeable, understanding and polite. My bill pay payments always go out on time, and I've never experienced any kind of error on the bank's part.

Customer of BofA for 50 +yrs. Always professional and served our needs. Do most of my banking online now and their site is a bit slow and at times cumbersome but they are responsive to monitoring and CS when needed. We have a local branch that also can fill our needs when necessary.

After many many years as a mortgage holder, credit card and checking and savings account, BOA credit card Co and mortgage appraisal company disputed their own in house appraisal causing my son to seek a mortgage elsewhere. I once dispute a credit card charge and they came me no support. After all this, I and my son canceled service use of the bank. I still have a small mortgage with them as too expensive to refinance. They have no regard or respect for their customers!

Very good experience people that work together. Customer service all there when you need them. Help you out or fix your problems as fast as they can. You can email them or talk to them over the phone in person. When talking on the phone with them they all ways send you an email to let you know if your problem is solved.

I have been a customer of this bank now for over 24 years - I feel they try hard to do their best by me and they have in the past routed out fraud, overcharges which they fixed (from others), they have backtracked and verified old accounts, they respond well on everything but their waiting time sometimes on the phone (waiting to be helped by a human person). Recently I reported a potential fraud from a suspicious email and they took almost 20 minutes to connect me with a live person and I don't feel that was reasonable (5 minutes is reasonable). Just the same they did a good job on it, quick and efficiently and with a smile. I continue to use this bank because I trust what they do and say- they have proven themselves to me time and again. As long as they continue doing so, I will continue being a customer.

They always seem to be annoyed that you called. Overall they have not messed up anything. However, customer service could certainly be improved. Also, the website will not acknowledge faxed documents.

When mother passed, she had Bank of America. She left me to pay her bills. My older sister withdrew all & closed the account out. I had several checks written. I had to stop payment on them. The bank helped me, so kindly and understood my dilemma. I was so impressed. Wish more banks were so helpful.

Wonderful services and variety of products with promotions and professional touch. They have several support systems in place to help in line and on site basis. I enjoy their team on call or at local branch also. They would get five stars in comparison to other banks if their on site branch picks phone up vs their corporate office.

Fraudulent. Hassle for 9 yrs. Never cashed the checks, lost paperwork for modification, foreclosed twice and dismissed twice. No solution. Now a company a third party collecting a dept is foreclosing for again. This had been going on for 9 yrs. All they had to do was fix it the first time and be honest. Very dishonest.

Best customer service via phone and in branch. Very knowledgeable about their products and listen to you, not trying to rush you off the phone or out of the office. Very tenable. Resolves your problem and follows up on your request or inquire. Old fashion customer service that is refreshing. Would definitely recommend Bank of America.

They don’t care about customers, they don’t understand or appreciate loyalty. 11 year customer and they just close your account with no warning, sad. Treat legitimate customers as criminals. I wouldn’t encourage anyone to bank with Bank of America. I have complained on their Twitter account, will continue to pass the word account.

BOA has been consistently professional and efficient. They have people tracking your expenses and if something is suspicious or outside of your normal alerts, I will receive a notification. The staff on Navy Blvd Pensacola are very patient and pleasant to work with. The reason I gave it 4 stars is it’s a bit of an inconvenience to have to drive to Navy Blvd when the west side of Pensacola doesn’t have branch.

Due to the economy I had to short sale my home in 2012. Bank of America, who had taken over my Countrywide mortgage, refused to approve the short sale until I actually defaulted on the mortgage. This ruined my credit far worse than was necessary until a class action suit against them made them fix it. If I could rate B of A no stars I would.

I absolutely love this bank! They treat me with the same respect as they do customers who have a lot more zeros on the end of their account balance. They have caught and prevented fraud on my account also. I’ve never had a bad experience with them. I am a happy customer!

I feel as if they don't post transactions in the order that you withdraw so that they can charge overdraft fees. And your deposits aren't posted in a timely fashion. Either you deposit money and it doesn't post until the next day when you make a cash deposit it should deposit immediately and it does not.

BOA has many convenient locations but seems impersonal by management at banking locations. Tellers are friendly at the branches I have visited. The Travel Reward Visa is little complicated to redeem rewards for us older folks. Would like to see expansion into Ohio when we travel north do not see any BOA.

I was never please with Bank of America, I felt like the only thing the bank cared about was their money. They never made me feel like they were there to assist you. They closed my mother-in-laws account because they said she was dead, well that was wrong. But why did they do that without at least calling.

I worked for Manpower years ago & they paid us with a debit card... I lost the card but I still have (or had) money in it and BofA sends me an email every month but I can't get it since I have no card & don't know the password.

I like BoA in general. The way the website and phone app are user friendly means a lot to me. I like the 24 hour automated teller machines. What I miss is the local bank office that is open past 4:00 even if it’s the drive through window person. Sometimes I want to interact with a human. The bank closest to me is not open when I get off from teaching and I can’t leave school to go to the bank very often.

With locations virtually everywhere, Bank Of America is a convenient bank with friendly tellers. If you are in a rush, use the App to deposit checks or visit one of their ATMs to withdraw cash. Most locations have a lobby host that greets you upon arrival and can direct you to the proper person to handle your banking needs.

Fees at every opportunity... Even when fees were not justified. Spent many hours in a branch reviewing printed account detail that proved the fees charged were not valid (and they were reversed). In some instances, I was embarrassed for the banker who had to deal with the obvious errors. Constant rotation of branch personnel was also disturbing. Finally couldn’t afford the time, effort and energy it took to bank with BofA and I moved my accounts elsewhere.

After dealing with them for 6 years for our mortgage, our loan was finally sold to another bank! Bank of America should be called Band of Crooks, they look for their government bailout, but, refuse to help the little guy!! Our loan servicemen was not above common threats! We were threatened with the company padlocking our home with our pets inside and everything we own there as well! We were 4 months back on our payments, but, in negotiations for our HARP! We were terrified! No one should EVER have to be that scared of a corporate giant like BoA!!

They were ok. It was just their hours of operation that didn't work for me. Also when you use the atm it was a while before it was credited to the acct which left me with a negative balance at times. They did credit me it back but it was a hassle.

I dread going into the Grand Prairie, Texas location on Jefferson and Carrier owl in Grand Prairie Texas. Usually only 2 tellers and no drive through and no business lines inside!!! This location is very inconvenient. Plan on spending some time going into the bank and waiting in line. There is not even a business line anymore they even did away with that.

Because of a disability I was unable to work and was forced into bankruptcy. Even though I listed all my B of A debts they hounded me for years and sold the debt to collection agencies who also hounded me. I am in a pre dementia state as a result of these problems

The greeter treated us as if we were done. Then only one clerk to wait on a long line while other bank representatives just standing around. The check was on Wells Fargo Bank but they acted like they didn’t want to cash one of their own checks. Bill pay when it’s used never ever gets there on the date they say it should and it takes forever not sure when it will ever show up

For last many years I have HSA account with Bank of America. They are not sending me by mail OR online "Transaction Details" for my investment account I have with them for year 2017! I am not able to pay taxes to California state because of that. They are rejecting the request. How can I NOT get my statement?

They'll make sure it's next to impossible to get YOUR money. Mail in a transfer request. Mail in! Then they need $50 to process a check. Ridiculous. Go with Fidelity or Ally Bank. They have way better rate and something called Customer Service. BoA has nothing to offer.

We have banked with Bank of America over 15 years. My husband I took a home equity loan with them which was in modification. Unfortunately my husband had sudden death which left me by myself. Interest rate kept increasing and now the payment has become unaffordable for me. I applied three times explaining my hardship to lower my interest rate or lower my payment which I can afford with my single income but every time they have used my hardship against me and as result, denied my application for modification. They are some heartless people and have no care for their customer at all. My kids and I am going to close our accounts with them. I am going to ask everyone that I know to do the same. All they care about is our money and nothing else. STAY AWAY from BANK OF AMERICA.

Every year Bank of America requires me to have my association send in the hazard insurance docs for my mortgage. No other lender inconveniences their customers this way. When I called Bank of America and gave them the fax number to request the info from my insurance company, they declined and said they won't contact 3rd party vendors on their customer's behalf. So now I have to waste my own time collecting info for them, they are too lazy to do. Basically, they will take my business and money, but not do anything for me. This is an hour of my time every year wasted. I am disgusted with this company and will never do business with them again. I also tell everyone else the same. Do not do business with them.

I went to a teller on Chews Landing at Bank of America with an H&R Block bank card that had my tax refund on it. I asked the teller how much it would cost me to withdraw my refund. She told me no fee. I withdrew my money leaving 74 dollars on the card. When I went back to check balance the bank had charged me 35 dollars to withdraw my money. She lied to me and charged me an excessive fee. That's too much fee to cash withdraw money from a card. If I knew they would charge that I would never have done the transaction.

I am a student. When I first open the account, the agreement is to transfer 25 dollar to saving account each month. It is fine until they change the agreement suddenly. I have been charge maintenance fee for two months. I didn't notice the first time because 5 dollar was transfer to saving accounting without my notice. I only notice the second time. I called customer representative, they said the agreement was on June's Statement. I enrolled in paperless, because I don't want to waste paper. But. For such important agreement change, I think we, students, have to get a better notification. Otherwise, we just get charge for no reason. And BOA would not refund me, because it is on the Statement that I rarely read. So, I am not going to use BoA anymore. I think there are better banks that could open student account. Do not go to BOA, Because BOA will change the agreement without your notice, and the change is absolutely unnecessary.

I’m sick and tired of getting my account held for suspicious activities. This happens about twice a year plus every time I travel. I reported that I would be traveling online. So on my way to the airport I stopped to withdraw some cash. You guys put a hold on the account! Also, I couldn’t log on, to open it back up because you wouldn’t allow me to log in. Next I made a phone call and I was told via a recorded message that you would call me back in 6-9 minutes. Approximately 35 minutes later I was fed up and called you back. The gentleman I spoke to kept giving me the runaround and refused to acknowledge my continued request of asking for a supervisor. This is the last draw. I’m going to be late for my flight now. I will be closing all of my accounts when I get back to the States including selling all my stock that I have with you. This problem has persisted for years now and I’m totally fed up and feel let down.

On January 5th I filed a check fraud claim. Somebody used "draw check" to steal $558 from my business account. There was a Micky ** name on the check, nothing to do with my company or myself, but BofA still processed it. As an operator explained to me, the system looks only at the account number (!), nothing else, and then your money leaves your account. "Oh, somebody knows your account number!" This is a pretty scary situation because an account number is written on every check that I sign to pay for anything. If I sign 4 checks a day, then theoretically, 4 people a day know my account number and can commit fraud. So, BofA does not have a good system in place to protect their clients from this basic fraud. Why do they offer this "draw check" option in the first place? They offered me to freeze this compromised account and opened a new account so that I can continue with my rental business.

Do you know what this bank is good at? Making profits out of overdraft fees! Here is a good example, Planet Fitness decided to withdraw an annual fee, ok before I went to bed on a Thursday night my balance was not on negative. It was good with a few dollars on there, now at 2 am I always get direct deposit, when I wake up I get 2 overcharge fees for insufficient funds of $35. From 12 midnight to 2 am when I was able to cover any negative funds. In that 2 hour period they decided to charge me with insufficient funds.

I waited over 60 min on hold. The customer service picked up the phone incorrectly or just did not want to take the call, and hung up. On hold again for another 40 min already. Trying to report an $800 fraudulent charge on my account, and can't reach anyone. HORRIBLE feeling.

I just want to say the worst experience was today at teller (**) and the Operations Manager (**) with Bank of America so everybody can understand what is Bank of America. I walked in the door. I saw the manager. Very unprofessional welcome. I walk to the teller to making the payment. Very nasty attitude. She says to me, "You need to have an ID..." When I had my account with me and credit card with me and they didn’t accept the payment without bringing picture ID. Sense never happened to me for 10 years with Bank of America. That’s can tell you because was nobody at that branch located 10726 Continental Ave Forest Hills NY 11375. They’re never going to see me to that branch and also I’m going to close all my accounts. And I suggest everyone to look up after their charges. Thank you!

It is 5:55 pm EST and I have been on the phone with a Bank of America representative for ~1.5 hours about an overdraft fee. They tried to explain away how my account came to be in the negative ~$13.00 after the mobile app showed that I had covered all negative items. They came up with several scenarios to explain away the email alert I got at 5 am in the morning that my balance was low. One scenario was that a payment of ~$1,500, which showed as posted/deducted before 8 am on the mobile app, really didn't post until later that day which was why I was negative. It was held in limbo, allowing other transactions to come out, and then posted on "their end" later, thereby putting me in the negative. The manager then said that BOA's "policy" is to post debit transactions before any ACH transactions. I asked for the disclosure that says this (which she said they had).

Worst banking experience I ever had. I switched over to them because their checking account was free and that's when it all went bad. They told me they'd only put a hold on my first check then after that it would be an immediate deposit. Well that didn't happen. I deposited my second check and they put a hold on that one also so I bounced checks. Will they reimburse me the fees that they charge me. Now since I bounced check paying my lot rent I can never write a check for my lot rent again. I have to get money orders from now on which is totally wrong. I think someone should at least get a warning first but the point is it cost me $100 in fees for bounced and check and now I can't pay my lot rent with a check anymore.

Worst banking experience. BofA customer service got from bad to worst, they all care is ripping customer off with their fees which the government agencies must take care. It is not dias that the banking industries makes billions of $ from people's hard work. They charged me $35 fee for an overdraft of $2.03. Customer service on the phone are useless, even the supervisor are **.

Last month right before Christmas I deposited a large sum of cash into the ATM Machine. Somehow my transaction was canceled and I was never credited so I called BOA about the situation for a whole month. All I got was, "We didn't see your hand placement so we couldn't see what you deposited. So we denied your claim." So now I have to lose those funds.

They have permanently banned me from getting an account because they claim that it was from an entry in ChexSystems from another bank in 2009. I did not commit no crime and they fail to tell exactly why the blacklist. But I do know that they have racist issues going on at that bank. I did not know that ChexSystems can get anyone permanently barred from opening an account at other banks and I think laws need to change.

Been with Bank of America 7 years. Received a settlement check for 2500, put in my account. Had 255 left before I deposited checks, Bank of America caused financial hardship because they put a 10 day hold on check. Can't buy gas to get to work or even buy food. Bank says they will also take my direct deposit from my job because they haven't heard yet from the bank that issued me the check, the check is from the state of California that deals with litigation that deals with lawsuits, so how am I gonna eat for 10 days until check clears when the bank has told me that on Jan 25, 2018 they are also gonna take my direct deposit also.

I am banking at this bank as of now until a check from my stepmother clears. I deposited 1000.00 in the bank yesterday and was told it would be available today. The teller even asked me if I would like any cash back. I told her no. I would wait for today because I was very ill, and returning home from the hospital. This morning I went online and my funds were there and looked available as always in the past. I paid 2 bills online, and about a hour later, I went back to look at the app for my phone information. My account said I was overdrawn with a balance of -53 dollars.

I open an account recently and they took my direct deposits totaling in one $25. Use them towards a past account to add a previous ballots without my permission, without acknowledging or without informing me 1st.

EVERY representative I talk to, I am helped very quickly. I do not sit on hold forever and they can clearly understand me without a language barrier! This is huge for me! They are very professional and answer all of my questions in a clear and concise manner. I wish I would have gone with Bank of America a long time ago. If not for their rates etc. but for their customer service alone! I had a question once regarding a different bank (balance transfer) and the representative called the other bank FOR ME and did a conference call to get a better answer and help me with my concern! I was so impressed!!! If I had to pick a negative about them, I would say not having a payment grace period is a downfall. I was one day late and had a late fee. But let's be honest... I am the one at fault for forgetting to make a payment! NOT THE COMPANY!

I have been with BOA going on 5 years and have NEVER had an overdrawn account. Made several purchases over the past weekend and they all update on my account on Monday, of course. This is expected. Made a few more purchases on yesterday, Monday which all showed as pending directly after making the transaction. Checked my account before going to bed with ** amount of dollars left over from the transfers I made from another BOA account to ensure that I had enough money to cover my purchases only to wake up with my account overdrawn.

My mother and father have been banking with BOA for over 30 years. My mother gave me a check for $100 last week. I physically took the check into a BOA to cash. They wanted to charge me an $8.00 service charge to cash one of their own checks, because I do not have an account with them. I'm from Georgia so I politely told them to kiss my **, I would take it to my bank which in turn charges me nothing, and they still have to process the check in the end. And then told my mom and dad to change banks, they are crooks preying on the elderly and anyone else that will allow it.

I want all people to know about this bank rip off. I had a 24 years checking account as well as two credit cards, and mortgage. The checking account was free for me. Paying so much mortgage. Suddenly they sold my mortgage to other company causing me a loss of $2500, and after that my account got charge overdraft for giving a donation to cancer clinic St Jude. Then they started charging me $12 every month so I call. They reimbursed for one day and put back charge again, did me few times like that. Had to call many times sometimes got hang up by their bad customer service. Other times sounds like they were ** about my accent. Well my end after many calls and hrs waiting at the bank, I end up closing all accounts. Bad approach.

We never was notified of possible fraudulent activity until we tried to get gas and debit card would not work. We contacted BOA and was told we are not welcome at BOA after being with them for over 7 years along with Risk department has the account locked so would have to talk with them. I tried and all the staff in which I have names and times would not tell me what happened. I physically went to bank and was told a fraudulent check tried to be deposited and they are reporting me to Chexsystems and closing account. I called the police, filed a report and started my own investigation. I found that in another state a person tried to deposit a fraud state farm check. I even got the bank, time and teller it occurred.

I have a stable job and was planning to buy a used car but has been declined, 2 months later they say I have a good standing of payment and now offering a lot of butterfly words. Don't fall. Capital One LOVED ME AT MY WORST, BANK OF AMERICA HAD ME AT MY BEST, but by the time you need them they will turn you down. I'm grateful that some of the Bank like Capital One is willing to help in your worst situation, after that, I closed my account to Bank of America. And told every friends and family the bad experience I had in Bank of America.

It is my experience that Bank of America takes my bi-monthly deposits. Hold them every month since I opened the account for 4-10 days each check. Most often 10 days! The automatic payments for my bills go through for money that has been deposited by me but is then rejected because Bank of America has a hold on your deposits! Then not only do I have no access to money for day to day living I am constantly getting late fees from utilities, mortgage, phone, etc AND return item fees $35 per transaction from Bank of America when NONE of these charges or extensive holds should be occurring. Especially since one of my checks is from the Friend of the Court and the other a business. Both checks each month are the same dollar amount and from the same person/Place. This has been going on since I opened the account and it's beyond ridiculous!

I've been a member since 1999 and I feels it's time for a change. I've seen bill amounts come out on one day and see a totally different amount the next day. I have parents set up at certain times and it seems things don't go as planned with these people. I'm sick of these $35 fees for even so much as $1.00 overages. I have had enough.

I lost a claim on my account and the money was taken back leaving me with a debt. Bank of America has taken it upon themselves to steal the money back out of my savings without my consent. They took money that I needed for bills and left me hungry with no way to buy food, twice! I’ve tried to recover my funds and they shamed me by telling me it was my fault and that the money is theirs to take and that I agreed to this with their terms and conditions. I have sent emails and will continue to complain until they make it right.

UTTERLY disgusted with how this company does business! There was a fraudulent charge on my account SAT Jan 6th. Today is now THURSDAY Jan 11th and the money is STILL not refunded into my account. AND I've been charged overdraft fees. MY MONEY has been withheld from me for 5 DAYS! This is completely unacceptable and disappointing. I'm going to make sure I tell all my friends and family about my awful experience with this company!

Due to a policy I don't understand the need for, Bank of America put a hold on $1000 of my paycheck that was deposited on 12/27/2017. This left me with very little money to pay bills with at the first of the year, but I got by. While annoying, I understand this is a common policy for banks. They took the full amount out of the account it was drawn from the same day I deposited it (yes, I'm sure... I can view that account), so they were effectively holding $1000 of my money hostage for the past two weeks. (Today being 01/10/2018). This morning they finally released the bulk of my money back into my account... minus a $35 "overdraft" fee that they charged me on the SAME DAY they finally released my money to me.

I have been a Bank of America Customer (checking, savings, & CC) for well over a decade. Bank of America is the worst. I've had constant issues with them charging me maintenance fees on my savings account that did not apply to me. I've had to call them on multiple occasions over the years to get them refunded. They've always taken care of it and apologized. There was one time that I didn't notice it for a few months and it was a hassle getting them all refunded. Just the other day I was charged a maintenance fee and, as I always seem to have to do, called to get it rectified. I was told that they changed my account terms and I now had a monthly maintenance fee. I was told that I was informed on my monthly statement.

Overdraft by 0.01 and they snatch out $35.00. They give you until 8 pm the same night to replace funds or you're out of $35, even though my Direct deposit comes in at midnight. They should give you At least 24 hours to replace your money then charge you. B of A is full of **. I Will be doing business elsewhere.

I opened a checking and savings account with Bank of America when I got a job requiring direct deposit in 2007. The company I worked for, HRL Technologies, had a great relationship with the bank and I got "free everything" checking & savings for opening the accounts. Everything seemed great. Actually, I still have a checking account with the bank now. Some years went by and, for some reason, BOA started charging me a lot of money for my savings account. They forgot to notify me. They did notify me that my savings account was overdrawn. Not by me but their fees. I called and they were nice enough to close the account immediately and forgave any fees. I was definitely upset that I had lost my meager savings, but I realized that I had not been attentive to the account. Certainly I didn't know they were charging me for having the account with them so I had not paid attention. That was 2009.

Bank of America has started to hold my checks for 10+ days. I am a preferred rewards account holder and I am writing checks from my own accounts at a different bank. They withdraw the funds immediately from my other account but it does not show up in my BoA account for 10 days. When I called customer service, they said they are doing this for my protection and they said they do this to everyone but when I pushed they said they do it to many account holders. I think they are scamming us to get the float interest while they are reviewing the transaction. It might not add up too much for one account but over hundreds of thousands accounts it is a lot. This is just crazy and the interest they pay is next to nothing anyways. I have been a BoA account holder for 20 years but I am cancelling my account. Ally bank pays much better interest and they don't hold my checks.

I was recommended to freeze my account and shut it down. Actually, it was recommended for me to go to a branch and open a new account

I have been banking faithfully with Bank of America for 5 years. I feel like I am being professionally robbed. I had a movie 7 day membership with Starz, which I thought was really 30 days. Starz took money that I didn't have out of my account which brought my acct to a negative balance. Once I saw that my acct. was in a negative balance I transferred money from a different acct the very same day to bring the acct to a positive balance. The very next day I look at my acct and BOA has charged me 35 bucks. This is wrong. I called and tried to explain this and Mckenzie from AR states she tried to remove the charge but the system wouldn't allow. I asked her if this could be overrided and she states that she will send a request and it should reflect in 2~3 hours. 2~3 hours later the charges were not removed. I feel she told me this to get me off the phone.

It is ludicrous that BOFA does not have a way for its customers to set up recurring payments from a BOFA account directly into another BOFA account. I would like to set up an automatic monthly transfer of $x from my account into the account of my child. This is way more convenient to me because I do not have to remember to set up a transfer every single month, and it is way more convenient for my kid because he does not have to do anything (like cashing a check) and can count on getting the money on the exact same day every month. I know that you can set up a recurring payment on BillPay, but this means that they send him a check, which he then has to deposit and wait for it to clear. That is inconvenient. I am shocked that in this day and age, BOFA is choosing not to provide this option to its customers.

After complain & investigation, they promised to refund our money back into the account. It is exactly 1 year. I can't get my funds back, only promises every time we call. Same answer "by the end of this week" over and over again. Can someone help?

I have never seen such a lack of courtesy by a customer service team in my life. I made an appointment, as suggested, got there a couple of minutes early, stood in the lobby for 5 minutes before anyone even acknowledged me. I was told he would be right with me as he had another customer. 45 minutes later, still shooting the breeze with his "'customer." Oh and he went outside with someone so he could see a car for 10 minutes while I and his customer waited on him. I walked out and am now on an "extended hold time" with BofA. Never again. This happened at the Rockwall, TX north branch.

I had took advantage of two zero percent checks for periods of 9 months and 12 months during the same year. Paying on what I thought was one account, to keep it current, B of A applied the payment to the first account, causing my second account to generate an interest charge. Discussion with an mgr. named Adrian Jan. 3, 2018, who was courteous, was a total waste of time. B of A is running a game of "hide the ball" by failing to properly disclose how minimum payments are applied. My advice, stop dealing with B of A, or if you must, take one only one interest-free check per year for the max for which you qualify and then pay it off before interest charges accrue.

Complaint: Shawn ** customer service manager & Steven** West Virginia call center. I told them that there was a misunderstanding about a stop payment. Yesterday I called in to get advice on how I should proceed with an automatic payment that I wanted canceled. My understanding is if I have automatic payment arrangements in place with a company I can request for that merchant not to auto debit my account for free.

Every time I go to a branch there is a long line of 8 - 25 people. I am told BOA wants consumers to use the ATM, so they are hiring less tellers. There are 4 useless greeters and one teller creating long lines for customers. They have renovated their branches making the customer areas extremely small and printed new signs that are completely in Spanish (in non-minority areas). BOA has spent my money needlessly on useless changes that do NOT have the best interest of the majority of their customers in mind. I call and I am told the wait on the phone is 1.5 to 2.5 hours.

I have had Bank of America since I was 15 years old, but today I'm going to have to say they severely disappointed me. I've been getting direct deposit for about 3 years for the same employment that I have. I'm very excellent when it comes to paying bills on time. I have my check that gets divided into two banks, so far I've received half of my salary for one and the rest of it is you guessed it, Bank of America. Now I'm getting hit with overdraft fees, the customer rep people don't know what's going on, and I just want my money!!!

I never was late on a payment in 2017. Then in Dec I was charged a 27.00 late fee. I called customer service to explain I was called out of town for business to handle a problem. I was gone for two weeks and missed my payment (first time in 2017) and they wouldn't waive the $27 fee. I've been a good (actually excellent) customer for over 20 years. I'm done with them. They want customer loyalty yet for $27 they lost me. Too many other options available to the consumer.

Incredibly disappointed with BofA's inability to help me with a fee they charged. Mike in Montana could have helped, but chose not to (he was actually quite rude and condescending). I had a transaction that took place on the 19th of December. I checked my account and had plenty of funding to complete the transaction. Two days later, I had two very sick children that needed to go to the doctor and needed medication before Christmas. As a single mom, I was out of funds and knew that I would be charged a fee to do this.

BofA has a lot of branches and a lot of accessibility. Nothing else stands out about this bank. Very few tellers, very long wait in line, BofA places holds, even on a cashier's check (I have multiple accounts, a mortgage, a refinance, so many years of business, over 30). The employees are good but the bank itself places such a low value on customer service... most especially when one is in branch.

I wish I could give them a 0 rating!!! Deposited a check in my account a week ago and they still have a hold on the funds. I called the bank the check came from and they said that the funds have been released to the bank. But yet the bank is telling me that I have to wait another 9 days. A REAL PIECE OF ** BANK.

I have banked with BOA since 2009, I have found them to on many levels of unethical in many ways. I was recently laid off in March 2017 and while I collected unemployment, there were times that transferring funds from the cc sent to me via unemployment crossed paths with a payment, Bank of America literally has me overdrawn on NSF charges now of almost a $1000 after I have damn near called them to tell them my challenges, what pisses me off is that they keep charging me late charges on a NSF fund which I refuse to pay because they did not cover the checks, every single charge in my account is from NSF and the NSF later charges and then another late charge on top of that.

I went to the Bank of America in downtown St. Louis and could not find a parking space on the street. I had to park in the parking garage. I was charged 40.00 dollars. I asked the bank could they reimburse my fee and they told me no. That is a rip-off.

I have had it with Bank of America. They make it hard for me to access my money. My direct deposit was late so I called and the customer service was not helpful at all, she was raising her voice at me and was very rude at the matter and she wasn't understanding my issue and just kept telling me the same answer that I already did. My direct deposit get approve, and when it gets approved, as long as it's before Tuesday noon, my direct deposit will go through. But it was late so I called because my payroll already did what they had to because I get e-mail confirmation, so it should have been in my account.

Got overdraft charges and was told there is nothing they can do to reverse it. Been with them for 10 years. Will be cancelling my account with them. They don't provide any customer service when a customer needs help.

I called to have a charge reversed, and basically got yelled at by BofA's customer service representative. I couldn't get in a full sentence without him interrupting me, which was truly frustrating. If I could give this experience, and the bank a -5/5 I would; 1/5 is gracious.

I've been banking at this Washington Avenue branch since the 90s when it was called Barnet Bank. Through the years they been cutting services, first they got rid of drive thru windows, then the business window and for the last months only one teller. I know I have a choice to go to another bank but this branch is close to my bakery.

BOA charged me an overdraft fee of 35.00 for 1.00. I called and spoke with a Brittany from AL and she told me that she would waive the fee. Called the next day because I did not see that charge taken off. They then tell me that there is no record of the call nor notes!!! Are you serious!!! That they cannot waive the fee!! BOA IS A PIECE OF **!

Being Platinum Preferred is a joke. Told I would get discounted rates, quick service etc. Don't believe it. They are "too" busy for any more business. The honest people working there will admit it. When I closed my 6 figure account, telling them I was disappointed, they took all my banking history offline. Can't retrieve any info, even from my last statement. I see them as a "passive/aggressive" organization.

I have been a loyal customer of Bank of America for over 25 years. I have a merchant account to process my customer's credit cards. I am a travel agent/consultant and have tours for sale to Asia - Pacific region. I received a call from Matthew ** of the Risk Management Dept of BofA, and I called back and left a message, then I received an email a day later that my account was canceled immediately effective 12/4/17. I then tried calling Matthew everyday for 4 days in a row and stated the urgency of my call.

On September 14, 2017 there was a $4,000 wire fraud taken out of my checking account. While I was on the phone with Bank of America's Fraud Team on September 15, 2017, reporting that this was a fraudulent transaction, another $4,000 was being fraudulently wired out of my money market account. The second $4,000 was going to the same financial institution, that I told them that I did not authorize. The fraud team rep, that was on the phone with me, told me that she is refreshing her screen to stop the second $4,000 wire transfer. After putting me on hold, to take care of the problem, she returned on the line, and told me that she could not retrieve my $$$!!! I called them at least 10 different times to try and reopen the cases on these 2 fraud transactions, and I was literally passed along from one department to another, telling me that there's nothing they can do!!!

The claims department at Bank of America is a joke. They are there to lie to you constantly. Each one lie don’t know what they doing. No training at all. They just don’t care. Someone needs to file a big lawsuit against them and that would be me.

I called customer service and even went into a branch seeking to get a detailed transaction statement regarding my own account which I used my debit card at a specific location specific amount on a specific date and time because I was being accused of a crime which was Allegedly committed nowhere near that location' that I had used my debit card. My own bank would not give me my own information when I need it most what is that about? Dates and locations.

Horrid customer services, long wait time if you need to speak to a phone rep, lack of communication on policy changes, shady ways of taking overdraft and maintenance fees, and poor sense of ethics, have left me completely lose faith and trust in the Bank of America. I've been with the bank since 2005 and their quality of service and activities have gone so rancid that I have decided to completely close out of the account despite the hassle of redirecting deposits and relinking the different vendors for automatic payments.

I am 70 years old and have just had the most ridiculous and shocking experience I've ever had. I went by a Bank of America drive through yesterday to make a CASH deposit to my son's account as I have done numerous times over the years. I do not bank with BOA but this has never mattered for deposits. I had a deposit slip with my son's full info and his account number and also showed my driver's license. I was told they could not take it because it had become a recent policy of theirs (last Monday) that they could not take cash deposits from non-customers. I said, "This is CASH, not a check. And it's going into one of your depositor's accounts." They said their system was no longer set up to take cash. If cash is recognized by the US government as valid currency, it should definitely be accepted by banks! My son is also totally appalled by this. BOA has to be the worst bank out there.

Bank of America just stole close to 400 dollars from my bank account the day my check got deposit. I filed a claim with the sent back the information they ask for and everything. This is the second time they let take money out of my account and they themselves and right before Christmas. I called and spoke with someone and they basically told me I have to wait 17 business days to even start the process. I am so. Upset... With these thieves.

I have a physical disability and cannot work. A year ago I was living off of DHS assistance while I had applied for social security and waiting for a hearing date. At the time I was getting ready to be evicted and desperate for money. I met this guy who told me that I could get $500 by doing an Apple survey on an Apple product. I told the guy I did not have an Apple product, he had told me that he would do the survey on his Mac and that Apple would deposit the $500 into my Bank of America account but that it absolutely had to be a Bank of America account. So he had me go open up a Bank of America account and give him the information, it felt really sketchy and suspicious but I was a single mom with a disability and could not work getting ready to be evicted and I was desperate for money so unfortunately I took the risk and gave him the bank information.

I have a small business account with Bank of America, I made a deposit on Dec-04-2017. Today is the 7th and I go check my account, a hold is being put on my deposit to clear on Dec-15-2017. So I called today at noon and the associate said that it might be because Is the first time I have made a deposit from this company, I said she can verify that I receive a check from them just about every other week for a few years now, then she changed to the clarity of the picture on my mobile when I had made this deposit. When I asked why the app accepted the picture she once again changed to confidential information that they have that the other bank (Chase) might not have the funds from the company that is giving me the check. Now she said: "If we can clarify from the company that made the check to you we could verify everything and release the funds to you." To which I agree.

On November 29th I deposited a check through the atm. On the receipt for the transaction it said x amount available immediately, x amount available the next business day and the balance in several days. The next day they placed a hold on the entire amount. I called customer service and was told it would be available on Monday Dec 4. December 4th not available, called customer service. They said it would be available first thing in the morning, again not available. Went to branch and called customer service and was told it would be available on the morning of the 7th. A new policy went into effect on Monday. Today, December 7th not available, called customer service and was told that it would be available first thing in the morning. The person in customer service was rude. This check was issued by a large car dealership on a Chase Bank account. I have had my account with Bank of America for over 21 years and have never been treated like this.

On Nov 09, 2017, I sold my father’s house and moved out of that house Nov 10th, 2017. During this time, I asked my daughter to deposit the checks from the sale of the house into the BOA account. My error was not telling her to deposit it in the account that I share with my father. I use the same card for both accounts. After the deposit I waited a couple of days and checked to see if the checks had cleared. There was no record of a deposit made other than the receipt my daughter provided me. I went to the bank and they told me a adjustment had be made and the bank would contact me by sending me a letter and the checks back to me. I would have to wait 7-10 business days.

In dealing with Bank of America (BoA) I paid off my account balance and was charged interest on the interest. I made a complaint to BoA which sent the complaint to a debt collector, my first indication of what they thought of their depositors. BoA stalled for weeks then said they always charge interest on interest and too bad for you. My only consolation is that I have lost very little money compared to other people who have had the misfortune of dealing with BoA.

I was just starting a new job and preparing myself to have a bank account ready for direct deposit. I really needed a portion of my funds that day but they said it will take till the following Tuesday so I waited until Tuesday and I kept checking the account with zero funds so with the new card that was only temporarily I went and activated the card at the ATM and still there was Zero funds on the account. So I went inside the establishment of the bank and I talked to the person who actually took care of opening my account and she asked for my ATM card and she told me it wouldn't be on that following Tuesday which was that day I went in and she said it was I being held till next Saturday which is way too long for only $242 which is a very inconvenience now that I just started a new job.

BOA reverses the Order of presented Charges so they can charge more than on overdraft or NSF fee. Then when you call them, they claim the charges reversed as they were being processed!! Of course, Legalized THEFT!!! From BOA.

Terrible system and customer service. I was told I couldn’t access my funds for an entire week after giving them my paycheck because of a holdout on my account. I was given a very vague explanation and received no sympathy from customer service. As a full time student with a minimum wage job as my only source of income they completely screwed me over. Never felt so disrespected in my life.

I'm getting REAL fed up when I walk into my BOA branch - today I counted and I was # 23 in line (a line that stretched around the inside of the bank and out the front door) & teller windows available but again only 2 open. But that isn't true either, because at one of the open windows the teller keeps running back and forth to the drive thru window, so actually there is only 1 full time window open and one part time window! And out of the 22 people in front of me there are at least 10 carrying their zip-up bags making deposits of cash and checks from their small business, which means the cash has to be counted and the checks added up to make sure they reflect the actual deposit slip - then they have to get change to take BACK to the business which has to be counted out cash and coins and each one of THOSE customers are good for at LEAST 10 minutes at the window!

I never give bad reviews, and I keep giving them chances, but after 3 times over the past 10 years, they are not reasonable at all and try to hit you with every fee there are. They would lose me as a customer over $25 over drafting fee that I paid the very next day, while other banks like Chase and TD Bank would refund as a one-time courtesy! So I paid over the phone and their NOT up to standard system try to take money over and over again from my bank, and still charge a fee every time they couldn't, and I had to spend an hour on the phone with them wasting my time sorting this out! And still charged me $25 at the end, not taking care of their customers. BAD BUSINESS, make me hate this bank! WATCH OUT for this blood sucking thing.

I was hit with hurricane Harvey. Because I don’t have direct deposit at my job I have to drive downtown Houston to corporate to get payroll check. My rent is auto drafted. Got my check but all Bank of America was closed entire week so I couldn’t deposit the check. Called Bank of America to tell them the situation. They said, "Sorry to you. We're affected. We will pay your rent and just pay the overdraft fees." Rent came in. I was happy until couple days later it was returned. So I had to pay rent, return fee plus late fees. Don’t trust this bank for nothing. My payroll is drawn off Bank of America and I make deposit every payday. I closed out my account because this bank can’t be trusted at all.

No discretion. They don't shut up 5 seconds to even listen before rambling off hundreds of excuses they have for not doing their jobs, and hoarding our money collecting more and more interest on it before allowing me access to my own. Frigging money. I'm sick you your bs, you have steadily gone downhill past 3 years. I'm taking my money elsewhere. Your Turlock, CA branch assistant manager might as well been a dog licking her ** in the lobby then she would have been more normal than discussing my private finances in front of everyone, after I asked her not to at least 4 times.

Bank of America decided to bounce my rent check when the money was in there. Every bank I have ever had when you were negative or a check was going through you had the day to put the money in to cover the check or anything processing. Well I woke up on November 29 to my account being negative my rent check went through. To my surprise there was already a bounced fee. They told me they would reverse the fee. Just get the money in my 10 am and the check will be paid. OK sounds great right!? Well I talked to Alicia after I put the money in. They were doing something called "force pay" which makes no sense if you're negative and you put the money in before the end of day. Shouldn't be a problem paying it. Well even with all the money in they bounced it. And they said it processed the day before. I said, "How, if I was using my card and had 10 dollars in there why wasn't it negative?"

Well I open my account this year in July and I had a fraud check somebody sent me and ever since then it's been trouble with Bank of America. Just beginning of this month in November 3rd I got my financial aid and in July there was supposed to close that account but before I got my financial aid I called ahead of time just to make sure they would not take my financial aid money. Come to find out they took $495 the next day. They credit me and that counts after I talk to 50 million people and had to explain myself over and over and over then the next day after that they took $420. The account was supposed to be closed in July. Well I'm the 8th I talked to a fraud account dude and he credit my $420 back plus my other two that I was fraud and then come to find out the next same day they took the $420 out. I noticed it was activity on my account today and I looked and I noticed that they took that $420 back.

I spent over 30 minutes on the phone with a Call Center Rep who obviously was not experienced or lacked training. I had to provide my SS # THREE times for her to get it correct. She proceeded to ask security questions for month of birth for people I had never heard of. She asked for previous addresses where I lived and I verified 2 of them. She didn't ask for my DOB, my mother's maiden name, etc. She then told me that I had to go to a BofA Branch to just cancel a dispute that I had placed on my account. I was reimbursed by the Merchant and wanted to cancel the dispute. She said I could cancel the dispute online and I told her that I had exhausted my efforts to find a way to cancel it online. She then couldn't tell me how to find the "way" to cancel it online.

Did my best (as a retired CPA) to send a wire from my BOA account to buy some Ripple. Bank sent it as an ACH even though I followed the wire directions. Broker won't accept it, money missing. Spent 45 minutes on phone with (all but one) useless BOA employees. Endless menus, unbearable. Waits, transfers to wrong department. By the time the one normal employee I got figured out what to do, the department I needed closed. Some fool said he was transferring me to the ACH Dept., but he sent me to the ATM Dept. It goes on and on. This bank is floating in inflated, bubble assets but is being run by stone idiots with good looking credentials. They look like crap to me.

I opened an account with Bank of America and have had nothing but problems since. Every location I have gone into it's always a line... I'm always there for more than 35 minutes every time. When I call the customer service line nobody can help me. I'm always told I have to go into a branch. I deposit my paycheck from my job. First time no problem. Second time they tell me the funds won't be available to me until almost a week later because they have to verify even though I deposited the same check two weeks prior. This bank is the absolute worst. If you already have a bank somewhere else and thinking about joining Bank of America don't do it, it would be nothing but headaches.

I received a letter dated 6/20/17 that said that a charge of $25 a month will begin Aug. 9. Went to the local BOA bank July 31. Told the teller I wanted to close my checking account. She gave my money, the balance. I went to check my October BOA credit card and noticed my checking account to my disbelief was charged $25 fee anyway. Called BOA (Derrick/Agent) 10/16/17 and said he would refund the $25 but I would have to go to the bank in person if it happened again. I went in person and told the teller that I wanted my account closed and she sent me to a room to wait. I did so for 12 minutes and emphatically told the teller to close my account and left (my wife was waiting in the car). I checked 11/26 and another $25 charge for a total of -$50 on the checking account that should not exist, died July 31. Please help. I am going again to another BOA branch and will try to keep my cool. Why will they not let go.

I opened up Merrill Edge account as a joint account with my wife on 04/2017 and transfer my asset that is enough for Platinum honor tier and I opened up Bank of America checking account on 10/2017 as a joint account with my wife to meet preferred member requirement. Preferred rewards requires 3-month average balance over Bank of America or Merrill Edge account. It also requires Bank of America checking account. My wife and I met all of the requirement and I got Platinum Honors tier same day of opening checking account. But, my wife cannot. We called Merrill Edge and found out my wife has two different profiles and they need to be merged. And it will be handled 2-5 business days. After that she can see linked Merrill Edge account when she log in Bank of America site. But, Platinum Honors tier is not granted automatically.

I called customer service to ask why my check from The Comptroller's Office for Child Support was on hold until Nov. 28, 2017... keep in mind I deposited this check on Thursday, 11/16/2017. The representative told me the hold was in place until the check could be verified. I asked to speak to a supervisor instead, the representative placed me on hold for a few minutes then returned and said, "I explained the details to my supervisor and she said there's nothing she can do about the hold and you have to wait until the 28th for the check to clear." I said I wanted to speak to her. The representative said again but with an attitude that there's nothing her supervisor could do. Once my check clears I'm closing my account with BoA.

I put my payroll money in their ATM and notice ATM made a error noise and push buttons so money can return and immediately went in branch to ask if money was showing on my account. Teller says no and give me claim number to call to take care of matter, however did a dispute on claim and I got a letter saying they didn't find my funds and reopen dispute because I had to say look at camera and now they are saying they found nothing still, so sent the 1600 back out, which made my account overdrawn and now the ATM took my money and bank debit my account so 1600 twice.

I've been with Bank of America for about 10 years. 3 times over that course they have decided to just starting charging me monthly fees despite having two direct deposits put into the account bi-weekly. They have just recently starting charging me fees without "overdraft" fees when all I have been doing is moving money between two accounts. I'm getting tired of this and am closing my BOA account. When I moved all the money out of my BOA account onto another they immediately charged me another fee. I'm done with these guys. I have a family to support on my income alone and can't be getting charged a fee every time I turn around.

I have been to a local Bank of America in person within the last 5 days. The Relationship Manager there told me, after checking the coded numbers on back of all 3 copies of front and back of money orders (not credited to my mortgage loan account at Ditech), that the money orders were deposited into a created account by B of A "with a lot of money in it". One of the series of coded numbers on back of all my money orders was the number of a woman, "Vice President of treasure Sales Office", who was called but no answer. Today, I received an email reply from the local B of A Relationship Manager I met with, saying that others at B of A are investigating this matter and it should be resolved by end of this week. I hope so. I am visiting the local B of A again this Monday.

I’ve had several Bank Of America accounts for years. Recently one of my accounts was randomly charged a $25 Fee three times and no one can explain why. Nothing has changed with my finances or the amount in my accounts. They can’t seem to explain what changed about my account and why the fee began and why I can’t get my total of $75 back.

Bank of America keeps holding my paychecks, this is the 4th payroll check I have deposited and now I have been waiting for 7 days and today my car was repossessed because I couldn’t make car payments because they're holding my paycheck, my employ doesn’t have DD yet.

They charged my $300 savings account $45 in fees. I had transferred from my savings to checking 4 more times than the monthly limit and they charged $10 every time with no warning after the first one. When I called them and asked them to waive the fee they wouldn't. Pulling all this "federal government" **. Taking my deposits elsewhere.

I would avoid Bank of America at all costs. This is definitely the worst experience I have ever had, and they would not remedy the situation. I highly advise anyone considering them to look elsewhere to do business. Their error resulted in a poor credit report on me and they would not remove it. I have never had even one negative report on my credit in my life. I will be seeking advise from a lawyer to remedy the situation.

The worst thing is waiting on hold. Then they answer and you can't understand the person cause they outsource their phone support. Cheap **. Anyway, I paid off a loan and never received confirmation. I had to wait on hold for forever, then talk to an incompetent employee to have a single piece of paper sent to me, stating the loan was paid in full. I waited almost 2 months and nothing after I made the final payment. It's all about records, right, proof that I paid off the loan, that would have been the right and moral thing to do. But hey, they couldn't collect interest off of me, so ** him.