Bank of America Reviews

On occasion I would receive a small miscellaneous check for less than 100.00. Because the checks were drawn on BOA I didn't think there would be a problem cashing them at the bank... but because I no longer had an account with BOA, they charged me a penalty for cashing the check. My husband and I are seniors, living on a fixed income, and cash flow can be a real problem for us at times. When we would receive one of these small checks, it was thankfully welcomed, but it just seemed that if BOA wanted to establish some goodwill to us, charging us a check cashing fee was the wrong way to do it.

Sorry no business. Let alone a bank can be perfect. B of A has served me well over the past years. I have had to move to other banks when I moved to an area without a B of A. For the last 26 years, I had the same account until they decided to charge me a fee to continue to use that account. They moved me to a different type of account where I need to maintain a balance in both my checking and savings accounts.

I have been a BOA customer for over 20+ years. A few years ago, I had some debit card fraud on my account. I immediately contacted BOA. They assured me that they wouldn't let any more $$$ leave my account without my permission. They did not! I lost $8000. Today, I saw that once again another $1000 was being withdrawn without my permission. I immediately contacted them. I was transferred from person to person and eventually placed on hold for 31 minutes. This is ridiculous. I asked them to "freeze" my account. They did not. I asked them to issue a cashiers check for the full amount of my account. They would not. I asked for cash if they couldn't give me a check. They wouldn't. I refuse to be held hostage by this horrible company. I am now seeking legal recourse and trying to get as far away from this disreputable company as possible. Run. Don't walk away from these crooks!

Now they have 1 or 2 teller... long lines and stupid rules. They make you give your ID to make a deposit. I am there every single day since I have a business account. The teller forgot to give me back my license. I went back to make a deposit next day, I said, "You forgot to give me back my license." She said, "We aren't allowed to keep them so we discard them." Really Bank of America! You are unbelievable. I can't wait until my busy season is over so I can get the hell out of you crappy serviced bank! 2 tellers for 20 people in line is UNACCEPTABLE. Commercial accounts have to make deposits everyday and you make it PAINFUL!!!

First off I like to say I only got BOA because I was 18, got my first job and the job offered direct deposit and Boa was the only bank within 1 hour. They process things much slower than most banks. Coworkers with other banks consistently got their direct deposit faster. And they always had holds on my deposits. So I stopped using the card. I left it with 0.03 in the account.

A transaction was made from Bank of America account to another financial institution charge card payment. Payment showed posted from account, yet was being held from being paid still 13 days later. Efforts were made to correct this, transaction was redone by way of three way call between banks and us, 9 days later still not cleared. We've gone to bank, B of A says, "Oh wait, it'll cleared." While we're there an older couple complained of 2 checks posting but not cleared yet 12 days later for medical services they're responsible for. My assumption is that what Bank of America is doing is criminal, holding money somewhere while they gain interest and customers credit is jeopardized. DO NOT USE BANK OF AMERICA... EVER.

Have dealt with Bank of America for many years as a credit card customer and was always treated well. Even financed a new vehicle in the past, the loan processing was lightning fast and the interest rate was better than any dealer could offer. (Of course, it does help things if you have a good credit rating.) If I ever decide to buy another new vehicle, they will definitely be my first choice.

First, my wife had a trust account for our great niece originally opened in a bank that was subsequently bought by BoA. For some reason we had our bank book updated, and we were shocked to see a $4.25 monthly service fee that was depleting the account. When we complained to the branch manager, the fees were removed. Not too long after, we closed the account and gave the money to the trustee.

$300 in Fees! - We were making automatic payments and were never notified about paying a monthly amount less than the monthly payment. Why BofA sends all this advertisement for balance transfer and such and is not able to alert consumers that they are being rip off by their fees?

This organization accelerated and sold our student loan after the student was placed on active duty military orders, this occurred during the time BOA was also accelerating mortgages. They were subsequently investigated by the DOJ and fined. It is however regrettable they were not forced to reinstate the loans they had accelerated before their maturity dates.

I switched from chase to Bank Of America because a branch was closer to my workplace. Immediately I could experience the difference. Paychecks are put on hold for unreasonable time. I asked the bank teller and they said give it some time and as the history of the account is more than 90 days services get better. No, it never did. On top customer care people is extremely rude and don't try to help. Instead like a machine they keep repeating the same thing over and over. I asked to make some fund available as my other banks use to which I think is pretty standard but the guys are uninformed and just tell me what app tells me. There was unexplained deduction of $200 and the customer care just straight up told me it's the way it is. I have never had such bad experience with any bank service.

They have been very convenient and helpful especially with their tie-in with Merrill Lynch. I use their drive-thru and walk-up machines often to get my spending money. I had my very sick sister-in-law move here from Philadelphia and the fact that she used BOA already made it easy for us to keep the continuity.

Ten years ago I secured a second mortgage through B of A and used $50K for home updates. I have NOT used since and owe more today than ten years ago. I have filed numerous complaints with supposed regulatory agencies who simply pass on to B of A who does nothing. I have found numerous articles online indicating this loan met and should have been dissolved through class action lawsuit filed against B of A and yet it was not. Plain and simple - B of A are crooks.

They have to hire someone who knows how to resolve issue with their system. Such an idiots. Asked to hold for more an hour and transferring calls between them asking me my details back to back. Worst customer service. Highly recommended not to do business with these idiots.

I've used B of A for years but am now considering switching. They closed the Pacific Mo bank which was the only one within a reasonable distance. I don't understand why. They have made it VERY inconvenient to continue with them. If we even want to use an ATM we have to pay additional charges. They also closed this location without notify their depositors. At least we received no notification. That is just not right. It's like their customers are not important to them.

About a month ago my card was cloned and they got away with $302.95. It was the bank who alerted me about the suspicious activity in the first place, and there were multiple attempts to withdrawal $302 from my account. The criminals only got away with one charge, and the bank issued a temp. credit to my account. Now The investigation department for the claims and fraud department decided that they were going to reverse the money that was stolen from me, and hold it today, again. So this is 2 times my own money was stolen from me. Once from the criminals, and now from the bank. Now I have bills coming out. And overdraft charges. And they want to still investigate and not give me a credit back.

Predatory lending practices are the first thing to notice about this bank. Mortgage lenders are deceptive, fraudulent to the core. On the banking side, they would get you to keep opening accounts and then keep telling that since you have too little on account(s), you need to pay maintenance fees. I am sure one of the days they will get caught - just that the scale they have been deceiving people is amazing to me.

We have had a account for over 20 years. in Concord Nc. Many times we had Problems with our account & in Fredericksburg VA & everytime BOA managers & others including fraud department took care of it & has always put our Security safe for us. Even when it was our fault BOA took care of it in our favor. BOA Is #1 always doing things to keep our account secure for us. Have always took time like as if we was the Only account they had to give us assurance our account Never will be taken by anyone who shouldn't have been used to get information.

Continues banking errors. Hidden rules they don't tell you about till it's too late. They take control of your money and make you jump thru hoops to use it. I have tried to bank with them two times only to be very frustrated and confused. Will never bank there again and suggest everyone else not too.

They are still overcharging people with outrageous late fees. Their customer service is non-existent! Small Business services is NON-EXISTENT. Driver throughs are NON-EXISTENT. I have four BofAs that I can choose from and only one has Teller Assist which isn't bad when it works. Most of the time the machine cannot print a receipt of a deposit. They have no problem or concern if they have a line out the door and only one or two tellers. In the meantime there are four people sitting in their little cubicles waiting for the next slug to come in to sign up for some high interest rate. I wouldn't even give it 1 star.

Closed my nearby branch without notifying me in any way or putting up a sign leaving me with an ATM a few miles further. Changed me a monthly fees charging me $25 without notice and only removed the charge after I called the 800 number telling them I was going to leave them.

Had a 'live' check from a new employer that was drawn from Bank of America just a few blocks away. I was shocked when I was informed there would be a $10 fee to cash a Bank of America check at Bank of America, but I could open an account and it would be free. Outrageous.

I have had this account for over 30 years. It's been converted to various types of checking accounts with new and different requirements. Recently in October 2017 I received a notice that my checking account would be converted to a different type of account. No changes to the account number but there will be monthly charges with restrictions. I would have to either maintain a minimum $1500 balance to avoid monthly charges or have a direct deposit of at least $250 per month from Social Security or payroll or some other method. This conversion/change takes place in January 2018.

Had locked rate that was not honored by BOA. Frustrating process with poor customer service. Felt cheated and taken advantage of. Over 10 years of doing business with them did nothing for us. Loan representative stated she was sick causing delay but we were still within the lock rate date and still rate not honored.

I have had Bank of America for 15 years. I am originally From MA. I moved to MO July of 2017. I did not know what to expect when I got here but the staff of B.O.A welcomed me as if I always lived here. They are friendly and easy to speak with and don't try to pressure you. I will continue to have them as my banking institution.

I am very disappointed in Bank of America. You keep closing all your branches. You closed all the branches I liked. First was the one at Hartford Hospital then School St. Square, then Main St. Hartford and now the South Windsor one. You keep the one at Main St. E. Hfd. the worse branch I have ever used. I have 5 business accts., 2 personal acts. 1cvr acct. and 2 CDs. At this time I am looking for a new bank. I do not want to spend the day at your bank and that is what you have left me with. 2 branches that are so slow it takes a hour or 2 to make the deposits. Manchester is as bad as E. Hfd. You need to take a long hard look at what you are doing and the branches you are keeping. I do not want to leave. I have been with your bank for many years but you are leaving me no other choice.

Has been a time ago but think everything was fine and positive. Possibly have retirement with Bank of America. I am less educated about all of it though. Bank of America has been around a while without a buyout. That’s a positive for sure! Thanks.

I've been a BOA customer for more than 20 years and have never had a problem with it. I do all my banking online, including bill pay. Customer service has always been top notch as well, and the customer service representatives have always been friendly, knowledgeable, understanding and polite. My bill pay payments always go out on time, and I've never experienced any kind of error on the bank's part.

Customer of BofA for 50 +yrs. Always professional and served our needs. Do most of my banking online now and their site is a bit slow and at times cumbersome but they are responsive to monitoring and CS when needed. We have a local branch that also can fill our needs when necessary.

After many many years as a mortgage holder, credit card and checking and savings account, BOA credit card Co and mortgage appraisal company disputed their own in house appraisal causing my son to seek a mortgage elsewhere. I once dispute a credit card charge and they came me no support. After all this, I and my son canceled service use of the bank. I still have a small mortgage with them as too expensive to refinance. They have no regard or respect for their customers!

Very good experience people that work together. Customer service all there when you need them. Help you out or fix your problems as fast as they can. You can email them or talk to them over the phone in person. When talking on the phone with them they all ways send you an email to let you know if your problem is solved.

I have been a customer of this bank now for over 24 years - I feel they try hard to do their best by me and they have in the past routed out fraud, overcharges which they fixed (from others), they have backtracked and verified old accounts, they respond well on everything but their waiting time sometimes on the phone (waiting to be helped by a human person). Recently I reported a potential fraud from a suspicious email and they took almost 20 minutes to connect me with a live person and I don't feel that was reasonable (5 minutes is reasonable). Just the same they did a good job on it, quick and efficiently and with a smile. I continue to use this bank because I trust what they do and say- they have proven themselves to me time and again. As long as they continue doing so, I will continue being a customer.

They always seem to be annoyed that you called. Overall they have not messed up anything. However, customer service could certainly be improved. Also, the website will not acknowledge faxed documents.

When mother passed, she had Bank of America. She left me to pay her bills. My older sister withdrew all & closed the account out. I had several checks written. I had to stop payment on them. The bank helped me, so kindly and understood my dilemma. I was so impressed. Wish more banks were so helpful.

Wonderful services and variety of products with promotions and professional touch. They have several support systems in place to help in line and on site basis. I enjoy their team on call or at local branch also. They would get five stars in comparison to other banks if their on site branch picks phone up vs their corporate office.

Fraudulent. Hassle for 9 yrs. Never cashed the checks, lost paperwork for modification, foreclosed twice and dismissed twice. No solution. Now a company a third party collecting a dept is foreclosing for again. This had been going on for 9 yrs. All they had to do was fix it the first time and be honest. Very dishonest.

Best customer service via phone and in branch. Very knowledgeable about their products and listen to you, not trying to rush you off the phone or out of the office. Very tenable. Resolves your problem and follows up on your request or inquire. Old fashion customer service that is refreshing. Would definitely recommend Bank of America.

They don’t care about customers, they don’t understand or appreciate loyalty. 11 year customer and they just close your account with no warning, sad. Treat legitimate customers as criminals. I wouldn’t encourage anyone to bank with Bank of America. I have complained on their Twitter account, will continue to pass the word account.

BOA has been consistently professional and efficient. They have people tracking your expenses and if something is suspicious or outside of your normal alerts, I will receive a notification. The staff on Navy Blvd Pensacola are very patient and pleasant to work with. The reason I gave it 4 stars is it’s a bit of an inconvenience to have to drive to Navy Blvd when the west side of Pensacola doesn’t have branch.

Due to the economy I had to short sale my home in 2012. Bank of America, who had taken over my Countrywide mortgage, refused to approve the short sale until I actually defaulted on the mortgage. This ruined my credit far worse than was necessary until a class action suit against them made them fix it. If I could rate B of A no stars I would.

I absolutely love this bank! They treat me with the same respect as they do customers who have a lot more zeros on the end of their account balance. They have caught and prevented fraud on my account also. I’ve never had a bad experience with them. I am a happy customer!

I feel as if they don't post transactions in the order that you withdraw so that they can charge overdraft fees. And your deposits aren't posted in a timely fashion. Either you deposit money and it doesn't post until the next day when you make a cash deposit it should deposit immediately and it does not.

BOA has many convenient locations but seems impersonal by management at banking locations. Tellers are friendly at the branches I have visited. The Travel Reward Visa is little complicated to redeem rewards for us older folks. Would like to see expansion into Ohio when we travel north do not see any BOA.

I was never please with Bank of America, I felt like the only thing the bank cared about was their money. They never made me feel like they were there to assist you. They closed my mother-in-laws account because they said she was dead, well that was wrong. But why did they do that without at least calling.

I worked for Manpower years ago & they paid us with a debit card... I lost the card but I still have (or had) money in it and BofA sends me an email every month but I can't get it since I have no card & don't know the password.

I like BoA in general. The way the website and phone app are user friendly means a lot to me. I like the 24 hour automated teller machines. What I miss is the local bank office that is open past 4:00 even if it’s the drive through window person. Sometimes I want to interact with a human. The bank closest to me is not open when I get off from teaching and I can’t leave school to go to the bank very often.

With locations virtually everywhere, Bank Of America is a convenient bank with friendly tellers. If you are in a rush, use the App to deposit checks or visit one of their ATMs to withdraw cash. Most locations have a lobby host that greets you upon arrival and can direct you to the proper person to handle your banking needs.

Fees at every opportunity... Even when fees were not justified. Spent many hours in a branch reviewing printed account detail that proved the fees charged were not valid (and they were reversed). In some instances, I was embarrassed for the banker who had to deal with the obvious errors. Constant rotation of branch personnel was also disturbing. Finally couldn’t afford the time, effort and energy it took to bank with BofA and I moved my accounts elsewhere.

After dealing with them for 6 years for our mortgage, our loan was finally sold to another bank! Bank of America should be called Band of Crooks, they look for their government bailout, but, refuse to help the little guy!! Our loan servicemen was not above common threats! We were threatened with the company padlocking our home with our pets inside and everything we own there as well! We were 4 months back on our payments, but, in negotiations for our HARP! We were terrified! No one should EVER have to be that scared of a corporate giant like BoA!!

They were ok. It was just their hours of operation that didn't work for me. Also when you use the atm it was a while before it was credited to the acct which left me with a negative balance at times. They did credit me it back but it was a hassle.

I dread going into the Grand Prairie, Texas location on Jefferson and Carrier owl in Grand Prairie Texas. Usually only 2 tellers and no drive through and no business lines inside!!! This location is very inconvenient. Plan on spending some time going into the bank and waiting in line. There is not even a business line anymore they even did away with that.

Because of a disability I was unable to work and was forced into bankruptcy. Even though I listed all my B of A debts they hounded me for years and sold the debt to collection agencies who also hounded me. I am in a pre dementia state as a result of these problems

The greeter treated us as if we were done. Then only one clerk to wait on a long line while other bank representatives just standing around. The check was on Wells Fargo Bank but they acted like they didn’t want to cash one of their own checks. Bill pay when it’s used never ever gets there on the date they say it should and it takes forever not sure when it will ever show up

For last many years I have HSA account with Bank of America. They are not sending me by mail OR online "Transaction Details" for my investment account I have with them for year 2017! I am not able to pay taxes to California state because of that. They are rejecting the request. How can I NOT get my statement?

They'll make sure it's next to impossible to get YOUR money. Mail in a transfer request. Mail in! Then they need $50 to process a check. Ridiculous. Go with Fidelity or Ally Bank. They have way better rate and something called Customer Service. BoA has nothing to offer.

We have banked with Bank of America over 15 years. My husband I took a home equity loan with them which was in modification. Unfortunately my husband had sudden death which left me by myself. Interest rate kept increasing and now the payment has become unaffordable for me. I applied three times explaining my hardship to lower my interest rate or lower my payment which I can afford with my single income but every time they have used my hardship against me and as result, denied my application for modification. They are some heartless people and have no care for their customer at all. My kids and I am going to close our accounts with them. I am going to ask everyone that I know to do the same. All they care about is our money and nothing else. STAY AWAY from BANK OF AMERICA.

Every year Bank of America requires me to have my association send in the hazard insurance docs for my mortgage. No other lender inconveniences their customers this way. When I called Bank of America and gave them the fax number to request the info from my insurance company, they declined and said they won't contact 3rd party vendors on their customer's behalf. So now I have to waste my own time collecting info for them, they are too lazy to do. Basically, they will take my business and money, but not do anything for me. This is an hour of my time every year wasted. I am disgusted with this company and will never do business with them again. I also tell everyone else the same. Do not do business with them.

I went to a teller on Chews Landing at Bank of America with an H&R Block bank card that had my tax refund on it. I asked the teller how much it would cost me to withdraw my refund. She told me no fee. I withdrew my money leaving 74 dollars on the card. When I went back to check balance the bank had charged me 35 dollars to withdraw my money. She lied to me and charged me an excessive fee. That's too much fee to cash withdraw money from a card. If I knew they would charge that I would never have done the transaction.

I am a student. When I first open the account, the agreement is to transfer 25 dollar to saving account each month. It is fine until they change the agreement suddenly. I have been charge maintenance fee for two months. I didn't notice the first time because 5 dollar was transfer to saving accounting without my notice. I only notice the second time. I called customer representative, they said the agreement was on June's Statement. I enrolled in paperless, because I don't want to waste paper. But. For such important agreement change, I think we, students, have to get a better notification. Otherwise, we just get charge for no reason. And BOA would not refund me, because it is on the Statement that I rarely read. So, I am not going to use BoA anymore. I think there are better banks that could open student account. Do not go to BOA, Because BOA will change the agreement without your notice, and the change is absolutely unnecessary.

I’m sick and tired of getting my account held for suspicious activities. This happens about twice a year plus every time I travel. I reported that I would be traveling online. So on my way to the airport I stopped to withdraw some cash. You guys put a hold on the account! Also, I couldn’t log on, to open it back up because you wouldn’t allow me to log in. Next I made a phone call and I was told via a recorded message that you would call me back in 6-9 minutes. Approximately 35 minutes later I was fed up and called you back. The gentleman I spoke to kept giving me the runaround and refused to acknowledge my continued request of asking for a supervisor. This is the last draw. I’m going to be late for my flight now. I will be closing all of my accounts when I get back to the States including selling all my stock that I have with you. This problem has persisted for years now and I’m totally fed up and feel let down.

On January 5th I filed a check fraud claim. Somebody used "draw check" to steal $558 from my business account. There was a Micky ** name on the check, nothing to do with my company or myself, but BofA still processed it. As an operator explained to me, the system looks only at the account number (!), nothing else, and then your money leaves your account. "Oh, somebody knows your account number!" This is a pretty scary situation because an account number is written on every check that I sign to pay for anything. If I sign 4 checks a day, then theoretically, 4 people a day know my account number and can commit fraud. So, BofA does not have a good system in place to protect their clients from this basic fraud. Why do they offer this "draw check" option in the first place? They offered me to freeze this compromised account and opened a new account so that I can continue with my rental business.

Do you know what this bank is good at? Making profits out of overdraft fees! Here is a good example, Planet Fitness decided to withdraw an annual fee, ok before I went to bed on a Thursday night my balance was not on negative. It was good with a few dollars on there, now at 2 am I always get direct deposit, when I wake up I get 2 overcharge fees for insufficient funds of $35. From 12 midnight to 2 am when I was able to cover any negative funds. In that 2 hour period they decided to charge me with insufficient funds.

I waited over 60 min on hold. The customer service picked up the phone incorrectly or just did not want to take the call, and hung up. On hold again for another 40 min already. Trying to report an $800 fraudulent charge on my account, and can't reach anyone. HORRIBLE feeling.

I just want to say the worst experience was today at teller (**) and the Operations Manager (**) with Bank of America so everybody can understand what is Bank of America. I walked in the door. I saw the manager. Very unprofessional welcome. I walk to the teller to making the payment. Very nasty attitude. She says to me, "You need to have an ID..." When I had my account with me and credit card with me and they didn’t accept the payment without bringing picture ID. Sense never happened to me for 10 years with Bank of America. That’s can tell you because was nobody at that branch located 10726 Continental Ave Forest Hills NY 11375. They’re never going to see me to that branch and also I’m going to close all my accounts. And I suggest everyone to look up after their charges. Thank you!

It is 5:55 pm EST and I have been on the phone with a Bank of America representative for ~1.5 hours about an overdraft fee. They tried to explain away how my account came to be in the negative ~$13.00 after the mobile app showed that I had covered all negative items. They came up with several scenarios to explain away the email alert I got at 5 am in the morning that my balance was low. One scenario was that a payment of ~$1,500, which showed as posted/deducted before 8 am on the mobile app, really didn't post until later that day which was why I was negative. It was held in limbo, allowing other transactions to come out, and then posted on "their end" later, thereby putting me in the negative. The manager then said that BOA's "policy" is to post debit transactions before any ACH transactions. I asked for the disclosure that says this (which she said they had).

Worst banking experience I ever had. I switched over to them because their checking account was free and that's when it all went bad. They told me they'd only put a hold on my first check then after that it would be an immediate deposit. Well that didn't happen. I deposited my second check and they put a hold on that one also so I bounced checks. Will they reimburse me the fees that they charge me. Now since I bounced check paying my lot rent I can never write a check for my lot rent again. I have to get money orders from now on which is totally wrong. I think someone should at least get a warning first but the point is it cost me $100 in fees for bounced and check and now I can't pay my lot rent with a check anymore.

Worst banking experience. BofA customer service got from bad to worst, they all care is ripping customer off with their fees which the government agencies must take care. It is not dias that the banking industries makes billions of $ from people's hard work. They charged me $35 fee for an overdraft of $2.03. Customer service on the phone are useless, even the supervisor are **.

Last month right before Christmas I deposited a large sum of cash into the ATM Machine. Somehow my transaction was canceled and I was never credited so I called BOA about the situation for a whole month. All I got was, "We didn't see your hand placement so we couldn't see what you deposited. So we denied your claim." So now I have to lose those funds.

They have permanently banned me from getting an account because they claim that it was from an entry in ChexSystems from another bank in 2009. I did not commit no crime and they fail to tell exactly why the blacklist. But I do know that they have racist issues going on at that bank. I did not know that ChexSystems can get anyone permanently barred from opening an account at other banks and I think laws need to change.

Been with Bank of America 7 years. Received a settlement check for 2500, put in my account. Had 255 left before I deposited checks, Bank of America caused financial hardship because they put a 10 day hold on check. Can't buy gas to get to work or even buy food. Bank says they will also take my direct deposit from my job because they haven't heard yet from the bank that issued me the check, the check is from the state of California that deals with litigation that deals with lawsuits, so how am I gonna eat for 10 days until check clears when the bank has told me that on Jan 25, 2018 they are also gonna take my direct deposit also.

I am banking at this bank as of now until a check from my stepmother clears. I deposited 1000.00 in the bank yesterday and was told it would be available today. The teller even asked me if I would like any cash back. I told her no. I would wait for today because I was very ill, and returning home from the hospital. This morning I went online and my funds were there and looked available as always in the past. I paid 2 bills online, and about a hour later, I went back to look at the app for my phone information. My account said I was overdrawn with a balance of -53 dollars.

I open an account recently and they took my direct deposits totaling in one $25. Use them towards a past account to add a previous ballots without my permission, without acknowledging or without informing me 1st.

EVERY representative I talk to, I am helped very quickly. I do not sit on hold forever and they can clearly understand me without a language barrier! This is huge for me! They are very professional and answer all of my questions in a clear and concise manner. I wish I would have gone with Bank of America a long time ago. If not for their rates etc. but for their customer service alone! I had a question once regarding a different bank (balance transfer) and the representative called the other bank FOR ME and did a conference call to get a better answer and help me with my concern! I was so impressed!!! If I had to pick a negative about them, I would say not having a payment grace period is a downfall. I was one day late and had a late fee. But let's be honest... I am the one at fault for forgetting to make a payment! NOT THE COMPANY!

I have been with BOA going on 5 years and have NEVER had an overdrawn account. Made several purchases over the past weekend and they all update on my account on Monday, of course. This is expected. Made a few more purchases on yesterday, Monday which all showed as pending directly after making the transaction. Checked my account before going to bed with ** amount of dollars left over from the transfers I made from another BOA account to ensure that I had enough money to cover my purchases only to wake up with my account overdrawn.

My mother and father have been banking with BOA for over 30 years. My mother gave me a check for $100 last week. I physically took the check into a BOA to cash. They wanted to charge me an $8.00 service charge to cash one of their own checks, because I do not have an account with them. I'm from Georgia so I politely told them to kiss my **, I would take it to my bank which in turn charges me nothing, and they still have to process the check in the end. And then told my mom and dad to change banks, they are crooks preying on the elderly and anyone else that will allow it.

I want all people to know about this bank rip off. I had a 24 years checking account as well as two credit cards, and mortgage. The checking account was free for me. Paying so much mortgage. Suddenly they sold my mortgage to other company causing me a loss of $2500, and after that my account got charge overdraft for giving a donation to cancer clinic St Jude. Then they started charging me $12 every month so I call. They reimbursed for one day and put back charge again, did me few times like that. Had to call many times sometimes got hang up by their bad customer service. Other times sounds like they were ** about my accent. Well my end after many calls and hrs waiting at the bank, I end up closing all accounts. Bad approach.

We never was notified of possible fraudulent activity until we tried to get gas and debit card would not work. We contacted BOA and was told we are not welcome at BOA after being with them for over 7 years along with Risk department has the account locked so would have to talk with them. I tried and all the staff in which I have names and times would not tell me what happened. I physically went to bank and was told a fraudulent check tried to be deposited and they are reporting me to Chexsystems and closing account. I called the police, filed a report and started my own investigation. I found that in another state a person tried to deposit a fraud state farm check. I even got the bank, time and teller it occurred.

I have a stable job and was planning to buy a used car but has been declined, 2 months later they say I have a good standing of payment and now offering a lot of butterfly words. Don't fall. Capital One LOVED ME AT MY WORST, BANK OF AMERICA HAD ME AT MY BEST, but by the time you need them they will turn you down. I'm grateful that some of the Bank like Capital One is willing to help in your worst situation, after that, I closed my account to Bank of America. And told every friends and family the bad experience I had in Bank of America.

It is my experience that Bank of America takes my bi-monthly deposits. Hold them every month since I opened the account for 4-10 days each check. Most often 10 days! The automatic payments for my bills go through for money that has been deposited by me but is then rejected because Bank of America has a hold on your deposits! Then not only do I have no access to money for day to day living I am constantly getting late fees from utilities, mortgage, phone, etc AND return item fees $35 per transaction from Bank of America when NONE of these charges or extensive holds should be occurring. Especially since one of my checks is from the Friend of the Court and the other a business. Both checks each month are the same dollar amount and from the same person/Place. This has been going on since I opened the account and it's beyond ridiculous!

I've been a member since 1999 and I feels it's time for a change. I've seen bill amounts come out on one day and see a totally different amount the next day. I have parents set up at certain times and it seems things don't go as planned with these people. I'm sick of these $35 fees for even so much as $1.00 overages. I have had enough.

I lost a claim on my account and the money was taken back leaving me with a debt. Bank of America has taken it upon themselves to steal the money back out of my savings without my consent. They took money that I needed for bills and left me hungry with no way to buy food, twice! I’ve tried to recover my funds and they shamed me by telling me it was my fault and that the money is theirs to take and that I agreed to this with their terms and conditions. I have sent emails and will continue to complain until they make it right.

UTTERLY disgusted with how this company does business! There was a fraudulent charge on my account SAT Jan 6th. Today is now THURSDAY Jan 11th and the money is STILL not refunded into my account. AND I've been charged overdraft fees. MY MONEY has been withheld from me for 5 DAYS! This is completely unacceptable and disappointing. I'm going to make sure I tell all my friends and family about my awful experience with this company!

Due to a policy I don't understand the need for, Bank of America put a hold on $1000 of my paycheck that was deposited on 12/27/2017. This left me with very little money to pay bills with at the first of the year, but I got by. While annoying, I understand this is a common policy for banks. They took the full amount out of the account it was drawn from the same day I deposited it (yes, I'm sure... I can view that account), so they were effectively holding $1000 of my money hostage for the past two weeks. (Today being 01/10/2018). This morning they finally released the bulk of my money back into my account... minus a $35 "overdraft" fee that they charged me on the SAME DAY they finally released my money to me.

I have been a Bank of America Customer (checking, savings, & CC) for well over a decade. Bank of America is the worst. I've had constant issues with them charging me maintenance fees on my savings account that did not apply to me. I've had to call them on multiple occasions over the years to get them refunded. They've always taken care of it and apologized. There was one time that I didn't notice it for a few months and it was a hassle getting them all refunded. Just the other day I was charged a maintenance fee and, as I always seem to have to do, called to get it rectified. I was told that they changed my account terms and I now had a monthly maintenance fee. I was told that I was informed on my monthly statement.

Overdraft by 0.01 and they snatch out $35.00. They give you until 8 pm the same night to replace funds or you're out of $35, even though my Direct deposit comes in at midnight. They should give you At least 24 hours to replace your money then charge you. B of A is full of **. I Will be doing business elsewhere.

I opened a checking and savings account with Bank of America when I got a job requiring direct deposit in 2007. The company I worked for, HRL Technologies, had a great relationship with the bank and I got "free everything" checking & savings for opening the accounts. Everything seemed great. Actually, I still have a checking account with the bank now. Some years went by and, for some reason, BOA started charging me a lot of money for my savings account. They forgot to notify me. They did notify me that my savings account was overdrawn. Not by me but their fees. I called and they were nice enough to close the account immediately and forgave any fees. I was definitely upset that I had lost my meager savings, but I realized that I had not been attentive to the account. Certainly I didn't know they were charging me for having the account with them so I had not paid attention. That was 2009.

Bank of America has started to hold my checks for 10+ days. I am a preferred rewards account holder and I am writing checks from my own accounts at a different bank. They withdraw the funds immediately from my other account but it does not show up in my BoA account for 10 days. When I called customer service, they said they are doing this for my protection and they said they do this to everyone but when I pushed they said they do it to many account holders. I think they are scamming us to get the float interest while they are reviewing the transaction. It might not add up too much for one account but over hundreds of thousands accounts it is a lot. This is just crazy and the interest they pay is next to nothing anyways. I have been a BoA account holder for 20 years but I am cancelling my account. Ally bank pays much better interest and they don't hold my checks.

I was recommended to freeze my account and shut it down. Actually, it was recommended for me to go to a branch and open a new account

I have been banking faithfully with Bank of America for 5 years. I feel like I am being professionally robbed. I had a movie 7 day membership with Starz, which I thought was really 30 days. Starz took money that I didn't have out of my account which brought my acct to a negative balance. Once I saw that my acct. was in a negative balance I transferred money from a different acct the very same day to bring the acct to a positive balance. The very next day I look at my acct and BOA has charged me 35 bucks. This is wrong. I called and tried to explain this and Mckenzie from AR states she tried to remove the charge but the system wouldn't allow. I asked her if this could be overrided and she states that she will send a request and it should reflect in 2~3 hours. 2~3 hours later the charges were not removed. I feel she told me this to get me off the phone.

It is ludicrous that BOFA does not have a way for its customers to set up recurring payments from a BOFA account directly into another BOFA account. I would like to set up an automatic monthly transfer of $x from my account into the account of my child. This is way more convenient to me because I do not have to remember to set up a transfer every single month, and it is way more convenient for my kid because he does not have to do anything (like cashing a check) and can count on getting the money on the exact same day every month. I know that you can set up a recurring payment on BillPay, but this means that they send him a check, which he then has to deposit and wait for it to clear. That is inconvenient. I am shocked that in this day and age, BOFA is choosing not to provide this option to its customers.

After complain & investigation, they promised to refund our money back into the account. It is exactly 1 year. I can't get my funds back, only promises every time we call. Same answer "by the end of this week" over and over again. Can someone help?

I have never seen such a lack of courtesy by a customer service team in my life. I made an appointment, as suggested, got there a couple of minutes early, stood in the lobby for 5 minutes before anyone even acknowledged me. I was told he would be right with me as he had another customer. 45 minutes later, still shooting the breeze with his "'customer." Oh and he went outside with someone so he could see a car for 10 minutes while I and his customer waited on him. I walked out and am now on an "extended hold time" with BofA. Never again. This happened at the Rockwall, TX north branch.

I had took advantage of two zero percent checks for periods of 9 months and 12 months during the same year. Paying on what I thought was one account, to keep it current, B of A applied the payment to the first account, causing my second account to generate an interest charge. Discussion with an mgr. named Adrian Jan. 3, 2018, who was courteous, was a total waste of time. B of A is running a game of "hide the ball" by failing to properly disclose how minimum payments are applied. My advice, stop dealing with B of A, or if you must, take one only one interest-free check per year for the max for which you qualify and then pay it off before interest charges accrue.

Complaint: Shawn ** customer service manager & Steven** West Virginia call center. I told them that there was a misunderstanding about a stop payment. Yesterday I called in to get advice on how I should proceed with an automatic payment that I wanted canceled. My understanding is if I have automatic payment arrangements in place with a company I can request for that merchant not to auto debit my account for free.

Every time I go to a branch there is a long line of 8 - 25 people. I am told BOA wants consumers to use the ATM, so they are hiring less tellers. There are 4 useless greeters and one teller creating long lines for customers. They have renovated their branches making the customer areas extremely small and printed new signs that are completely in Spanish (in non-minority areas). BOA has spent my money needlessly on useless changes that do NOT have the best interest of the majority of their customers in mind. I call and I am told the wait on the phone is 1.5 to 2.5 hours.

I have had Bank of America since I was 15 years old, but today I'm going to have to say they severely disappointed me. I've been getting direct deposit for about 3 years for the same employment that I have. I'm very excellent when it comes to paying bills on time. I have my check that gets divided into two banks, so far I've received half of my salary for one and the rest of it is you guessed it, Bank of America. Now I'm getting hit with overdraft fees, the customer rep people don't know what's going on, and I just want my money!!!

I never was late on a payment in 2017. Then in Dec I was charged a 27.00 late fee. I called customer service to explain I was called out of town for business to handle a problem. I was gone for two weeks and missed my payment (first time in 2017) and they wouldn't waive the $27 fee. I've been a good (actually excellent) customer for over 20 years. I'm done with them. They want customer loyalty yet for $27 they lost me. Too many other options available to the consumer.

Incredibly disappointed with BofA's inability to help me with a fee they charged. Mike in Montana could have helped, but chose not to (he was actually quite rude and condescending). I had a transaction that took place on the 19th of December. I checked my account and had plenty of funding to complete the transaction. Two days later, I had two very sick children that needed to go to the doctor and needed medication before Christmas. As a single mom, I was out of funds and knew that I would be charged a fee to do this.

BofA has a lot of branches and a lot of accessibility. Nothing else stands out about this bank. Very few tellers, very long wait in line, BofA places holds, even on a cashier's check (I have multiple accounts, a mortgage, a refinance, so many years of business, over 30). The employees are good but the bank itself places such a low value on customer service... most especially when one is in branch.

I wish I could give them a 0 rating!!! Deposited a check in my account a week ago and they still have a hold on the funds. I called the bank the check came from and they said that the funds have been released to the bank. But yet the bank is telling me that I have to wait another 9 days. A REAL PIECE OF ** BANK.

I have banked with BOA since 2009, I have found them to on many levels of unethical in many ways. I was recently laid off in March 2017 and while I collected unemployment, there were times that transferring funds from the cc sent to me via unemployment crossed paths with a payment, Bank of America literally has me overdrawn on NSF charges now of almost a $1000 after I have damn near called them to tell them my challenges, what pisses me off is that they keep charging me late charges on a NSF fund which I refuse to pay because they did not cover the checks, every single charge in my account is from NSF and the NSF later charges and then another late charge on top of that.

I went to the Bank of America in downtown St. Louis and could not find a parking space on the street. I had to park in the parking garage. I was charged 40.00 dollars. I asked the bank could they reimburse my fee and they told me no. That is a rip-off.

I have had it with Bank of America. They make it hard for me to access my money. My direct deposit was late so I called and the customer service was not helpful at all, she was raising her voice at me and was very rude at the matter and she wasn't understanding my issue and just kept telling me the same answer that I already did. My direct deposit get approve, and when it gets approved, as long as it's before Tuesday noon, my direct deposit will go through. But it was late so I called because my payroll already did what they had to because I get e-mail confirmation, so it should have been in my account.

Got overdraft charges and was told there is nothing they can do to reverse it. Been with them for 10 years. Will be cancelling my account with them. They don't provide any customer service when a customer needs help.

I called to have a charge reversed, and basically got yelled at by BofA's customer service representative. I couldn't get in a full sentence without him interrupting me, which was truly frustrating. If I could give this experience, and the bank a -5/5 I would; 1/5 is gracious.

I've been banking at this Washington Avenue branch since the 90s when it was called Barnet Bank. Through the years they been cutting services, first they got rid of drive thru windows, then the business window and for the last months only one teller. I know I have a choice to go to another bank but this branch is close to my bakery.

BOA charged me an overdraft fee of 35.00 for 1.00. I called and spoke with a Brittany from AL and she told me that she would waive the fee. Called the next day because I did not see that charge taken off. They then tell me that there is no record of the call nor notes!!! Are you serious!!! That they cannot waive the fee!! BOA IS A PIECE OF **!

Being Platinum Preferred is a joke. Told I would get discounted rates, quick service etc. Don't believe it. They are "too" busy for any more business. The honest people working there will admit it. When I closed my 6 figure account, telling them I was disappointed, they took all my banking history offline. Can't retrieve any info, even from my last statement. I see them as a "passive/aggressive" organization.

I have been a loyal customer of Bank of America for over 25 years. I have a merchant account to process my customer's credit cards. I am a travel agent/consultant and have tours for sale to Asia - Pacific region. I received a call from Matthew ** of the Risk Management Dept of BofA, and I called back and left a message, then I received an email a day later that my account was canceled immediately effective 12/4/17. I then tried calling Matthew everyday for 4 days in a row and stated the urgency of my call.

On September 14, 2017 there was a $4,000 wire fraud taken out of my checking account. While I was on the phone with Bank of America's Fraud Team on September 15, 2017, reporting that this was a fraudulent transaction, another $4,000 was being fraudulently wired out of my money market account. The second $4,000 was going to the same financial institution, that I told them that I did not authorize. The fraud team rep, that was on the phone with me, told me that she is refreshing her screen to stop the second $4,000 wire transfer. After putting me on hold, to take care of the problem, she returned on the line, and told me that she could not retrieve my $$$!!! I called them at least 10 different times to try and reopen the cases on these 2 fraud transactions, and I was literally passed along from one department to another, telling me that there's nothing they can do!!!

The claims department at Bank of America is a joke. They are there to lie to you constantly. Each one lie don’t know what they doing. No training at all. They just don’t care. Someone needs to file a big lawsuit against them and that would be me.

I called customer service and even went into a branch seeking to get a detailed transaction statement regarding my own account which I used my debit card at a specific location specific amount on a specific date and time because I was being accused of a crime which was Allegedly committed nowhere near that location' that I had used my debit card. My own bank would not give me my own information when I need it most what is that about? Dates and locations.

Horrid customer services, long wait time if you need to speak to a phone rep, lack of communication on policy changes, shady ways of taking overdraft and maintenance fees, and poor sense of ethics, have left me completely lose faith and trust in the Bank of America. I've been with the bank since 2005 and their quality of service and activities have gone so rancid that I have decided to completely close out of the account despite the hassle of redirecting deposits and relinking the different vendors for automatic payments.

I am 70 years old and have just had the most ridiculous and shocking experience I've ever had. I went by a Bank of America drive through yesterday to make a CASH deposit to my son's account as I have done numerous times over the years. I do not bank with BOA but this has never mattered for deposits. I had a deposit slip with my son's full info and his account number and also showed my driver's license. I was told they could not take it because it had become a recent policy of theirs (last Monday) that they could not take cash deposits from non-customers. I said, "This is CASH, not a check. And it's going into one of your depositor's accounts." They said their system was no longer set up to take cash. If cash is recognized by the US government as valid currency, it should definitely be accepted by banks! My son is also totally appalled by this. BOA has to be the worst bank out there.

Bank of America just stole close to 400 dollars from my bank account the day my check got deposit. I filed a claim with the sent back the information they ask for and everything. This is the second time they let take money out of my account and they themselves and right before Christmas. I called and spoke with someone and they basically told me I have to wait 17 business days to even start the process. I am so. Upset... With these thieves.

I have a physical disability and cannot work. A year ago I was living off of DHS assistance while I had applied for social security and waiting for a hearing date. At the time I was getting ready to be evicted and desperate for money. I met this guy who told me that I could get $500 by doing an Apple survey on an Apple product. I told the guy I did not have an Apple product, he had told me that he would do the survey on his Mac and that Apple would deposit the $500 into my Bank of America account but that it absolutely had to be a Bank of America account. So he had me go open up a Bank of America account and give him the information, it felt really sketchy and suspicious but I was a single mom with a disability and could not work getting ready to be evicted and I was desperate for money so unfortunately I took the risk and gave him the bank information.

I have a small business account with Bank of America, I made a deposit on Dec-04-2017. Today is the 7th and I go check my account, a hold is being put on my deposit to clear on Dec-15-2017. So I called today at noon and the associate said that it might be because Is the first time I have made a deposit from this company, I said she can verify that I receive a check from them just about every other week for a few years now, then she changed to the clarity of the picture on my mobile when I had made this deposit. When I asked why the app accepted the picture she once again changed to confidential information that they have that the other bank (Chase) might not have the funds from the company that is giving me the check. Now she said: "If we can clarify from the company that made the check to you we could verify everything and release the funds to you." To which I agree.

On November 29th I deposited a check through the atm. On the receipt for the transaction it said x amount available immediately, x amount available the next business day and the balance in several days. The next day they placed a hold on the entire amount. I called customer service and was told it would be available on Monday Dec 4. December 4th not available, called customer service. They said it would be available first thing in the morning, again not available. Went to branch and called customer service and was told it would be available on the morning of the 7th. A new policy went into effect on Monday. Today, December 7th not available, called customer service and was told that it would be available first thing in the morning. The person in customer service was rude. This check was issued by a large car dealership on a Chase Bank account. I have had my account with Bank of America for over 21 years and have never been treated like this.

On Nov 09, 2017, I sold my father’s house and moved out of that house Nov 10th, 2017. During this time, I asked my daughter to deposit the checks from the sale of the house into the BOA account. My error was not telling her to deposit it in the account that I share with my father. I use the same card for both accounts. After the deposit I waited a couple of days and checked to see if the checks had cleared. There was no record of a deposit made other than the receipt my daughter provided me. I went to the bank and they told me a adjustment had be made and the bank would contact me by sending me a letter and the checks back to me. I would have to wait 7-10 business days.

In dealing with Bank of America (BoA) I paid off my account balance and was charged interest on the interest. I made a complaint to BoA which sent the complaint to a debt collector, my first indication of what they thought of their depositors. BoA stalled for weeks then said they always charge interest on interest and too bad for you. My only consolation is that I have lost very little money compared to other people who have had the misfortune of dealing with BoA.

I was just starting a new job and preparing myself to have a bank account ready for direct deposit. I really needed a portion of my funds that day but they said it will take till the following Tuesday so I waited until Tuesday and I kept checking the account with zero funds so with the new card that was only temporarily I went and activated the card at the ATM and still there was Zero funds on the account. So I went inside the establishment of the bank and I talked to the person who actually took care of opening my account and she asked for my ATM card and she told me it wouldn't be on that following Tuesday which was that day I went in and she said it was I being held till next Saturday which is way too long for only $242 which is a very inconvenience now that I just started a new job.

BOA reverses the Order of presented Charges so they can charge more than on overdraft or NSF fee. Then when you call them, they claim the charges reversed as they were being processed!! Of course, Legalized THEFT!!! From BOA.

Terrible system and customer service. I was told I couldn’t access my funds for an entire week after giving them my paycheck because of a holdout on my account. I was given a very vague explanation and received no sympathy from customer service. As a full time student with a minimum wage job as my only source of income they completely screwed me over. Never felt so disrespected in my life.

I'm getting REAL fed up when I walk into my BOA branch - today I counted and I was # 23 in line (a line that stretched around the inside of the bank and out the front door) & teller windows available but again only 2 open. But that isn't true either, because at one of the open windows the teller keeps running back and forth to the drive thru window, so actually there is only 1 full time window open and one part time window! And out of the 22 people in front of me there are at least 10 carrying their zip-up bags making deposits of cash and checks from their small business, which means the cash has to be counted and the checks added up to make sure they reflect the actual deposit slip - then they have to get change to take BACK to the business which has to be counted out cash and coins and each one of THOSE customers are good for at LEAST 10 minutes at the window!

I never give bad reviews, and I keep giving them chances, but after 3 times over the past 10 years, they are not reasonable at all and try to hit you with every fee there are. They would lose me as a customer over $25 over drafting fee that I paid the very next day, while other banks like Chase and TD Bank would refund as a one-time courtesy! So I paid over the phone and their NOT up to standard system try to take money over and over again from my bank, and still charge a fee every time they couldn't, and I had to spend an hour on the phone with them wasting my time sorting this out! And still charged me $25 at the end, not taking care of their customers. BAD BUSINESS, make me hate this bank! WATCH OUT for this blood sucking thing.

I was hit with hurricane Harvey. Because I don’t have direct deposit at my job I have to drive downtown Houston to corporate to get payroll check. My rent is auto drafted. Got my check but all Bank of America was closed entire week so I couldn’t deposit the check. Called Bank of America to tell them the situation. They said, "Sorry to you. We're affected. We will pay your rent and just pay the overdraft fees." Rent came in. I was happy until couple days later it was returned. So I had to pay rent, return fee plus late fees. Don’t trust this bank for nothing. My payroll is drawn off Bank of America and I make deposit every payday. I closed out my account because this bank can’t be trusted at all.

No discretion. They don't shut up 5 seconds to even listen before rambling off hundreds of excuses they have for not doing their jobs, and hoarding our money collecting more and more interest on it before allowing me access to my own. Frigging money. I'm sick you your bs, you have steadily gone downhill past 3 years. I'm taking my money elsewhere. Your Turlock, CA branch assistant manager might as well been a dog licking her ** in the lobby then she would have been more normal than discussing my private finances in front of everyone, after I asked her not to at least 4 times.

Bank of America decided to bounce my rent check when the money was in there. Every bank I have ever had when you were negative or a check was going through you had the day to put the money in to cover the check or anything processing. Well I woke up on November 29 to my account being negative my rent check went through. To my surprise there was already a bounced fee. They told me they would reverse the fee. Just get the money in my 10 am and the check will be paid. OK sounds great right!? Well I talked to Alicia after I put the money in. They were doing something called "force pay" which makes no sense if you're negative and you put the money in before the end of day. Shouldn't be a problem paying it. Well even with all the money in they bounced it. And they said it processed the day before. I said, "How, if I was using my card and had 10 dollars in there why wasn't it negative?"

Well I open my account this year in July and I had a fraud check somebody sent me and ever since then it's been trouble with Bank of America. Just beginning of this month in November 3rd I got my financial aid and in July there was supposed to close that account but before I got my financial aid I called ahead of time just to make sure they would not take my financial aid money. Come to find out they took $495 the next day. They credit me and that counts after I talk to 50 million people and had to explain myself over and over and over then the next day after that they took $420. The account was supposed to be closed in July. Well I'm the 8th I talked to a fraud account dude and he credit my $420 back plus my other two that I was fraud and then come to find out the next same day they took the $420 out. I noticed it was activity on my account today and I looked and I noticed that they took that $420 back.

I spent over 30 minutes on the phone with a Call Center Rep who obviously was not experienced or lacked training. I had to provide my SS # THREE times for her to get it correct. She proceeded to ask security questions for month of birth for people I had never heard of. She asked for previous addresses where I lived and I verified 2 of them. She didn't ask for my DOB, my mother's maiden name, etc. She then told me that I had to go to a BofA Branch to just cancel a dispute that I had placed on my account. I was reimbursed by the Merchant and wanted to cancel the dispute. She said I could cancel the dispute online and I told her that I had exhausted my efforts to find a way to cancel it online. She then couldn't tell me how to find the "way" to cancel it online.

Did my best (as a retired CPA) to send a wire from my BOA account to buy some Ripple. Bank sent it as an ACH even though I followed the wire directions. Broker won't accept it, money missing. Spent 45 minutes on phone with (all but one) useless BOA employees. Endless menus, unbearable. Waits, transfers to wrong department. By the time the one normal employee I got figured out what to do, the department I needed closed. Some fool said he was transferring me to the ACH Dept., but he sent me to the ATM Dept. It goes on and on. This bank is floating in inflated, bubble assets but is being run by stone idiots with good looking credentials. They look like crap to me.

I opened an account with Bank of America and have had nothing but problems since. Every location I have gone into it's always a line... I'm always there for more than 35 minutes every time. When I call the customer service line nobody can help me. I'm always told I have to go into a branch. I deposit my paycheck from my job. First time no problem. Second time they tell me the funds won't be available to me until almost a week later because they have to verify even though I deposited the same check two weeks prior. This bank is the absolute worst. If you already have a bank somewhere else and thinking about joining Bank of America don't do it, it would be nothing but headaches.

I received a letter dated 6/20/17 that said that a charge of $25 a month will begin Aug. 9. Went to the local BOA bank July 31. Told the teller I wanted to close my checking account. She gave my money, the balance. I went to check my October BOA credit card and noticed my checking account to my disbelief was charged $25 fee anyway. Called BOA (Derrick/Agent) 10/16/17 and said he would refund the $25 but I would have to go to the bank in person if it happened again. I went in person and told the teller that I wanted my account closed and she sent me to a room to wait. I did so for 12 minutes and emphatically told the teller to close my account and left (my wife was waiting in the car). I checked 11/26 and another $25 charge for a total of -$50 on the checking account that should not exist, died July 31. Please help. I am going again to another BOA branch and will try to keep my cool. Why will they not let go.

I opened up Merrill Edge account as a joint account with my wife on 04/2017 and transfer my asset that is enough for Platinum honor tier and I opened up Bank of America checking account on 10/2017 as a joint account with my wife to meet preferred member requirement. Preferred rewards requires 3-month average balance over Bank of America or Merrill Edge account. It also requires Bank of America checking account. My wife and I met all of the requirement and I got Platinum Honors tier same day of opening checking account. But, my wife cannot. We called Merrill Edge and found out my wife has two different profiles and they need to be merged. And it will be handled 2-5 business days. After that she can see linked Merrill Edge account when she log in Bank of America site. But, Platinum Honors tier is not granted automatically.

I called customer service to ask why my check from The Comptroller's Office for Child Support was on hold until Nov. 28, 2017... keep in mind I deposited this check on Thursday, 11/16/2017. The representative told me the hold was in place until the check could be verified. I asked to speak to a supervisor instead, the representative placed me on hold for a few minutes then returned and said, "I explained the details to my supervisor and she said there's nothing she can do about the hold and you have to wait until the 28th for the check to clear." I said I wanted to speak to her. The representative said again but with an attitude that there's nothing her supervisor could do. Once my check clears I'm closing my account with BoA.

I put my payroll money in their ATM and notice ATM made a error noise and push buttons so money can return and immediately went in branch to ask if money was showing on my account. Teller says no and give me claim number to call to take care of matter, however did a dispute on claim and I got a letter saying they didn't find my funds and reopen dispute because I had to say look at camera and now they are saying they found nothing still, so sent the 1600 back out, which made my account overdrawn and now the ATM took my money and bank debit my account so 1600 twice.

I've been with Bank of America for about 10 years. 3 times over that course they have decided to just starting charging me monthly fees despite having two direct deposits put into the account bi-weekly. They have just recently starting charging me fees without "overdraft" fees when all I have been doing is moving money between two accounts. I'm getting tired of this and am closing my BOA account. When I moved all the money out of my BOA account onto another they immediately charged me another fee. I'm done with these guys. I have a family to support on my income alone and can't be getting charged a fee every time I turn around.

I have been to a local Bank of America in person within the last 5 days. The Relationship Manager there told me, after checking the coded numbers on back of all 3 copies of front and back of money orders (not credited to my mortgage loan account at Ditech), that the money orders were deposited into a created account by B of A "with a lot of money in it". One of the series of coded numbers on back of all my money orders was the number of a woman, "Vice President of treasure Sales Office", who was called but no answer. Today, I received an email reply from the local B of A Relationship Manager I met with, saying that others at B of A are investigating this matter and it should be resolved by end of this week. I hope so. I am visiting the local B of A again this Monday.

I’ve had several Bank Of America accounts for years. Recently one of my accounts was randomly charged a $25 Fee three times and no one can explain why. Nothing has changed with my finances or the amount in my accounts. They can’t seem to explain what changed about my account and why the fee began and why I can’t get my total of $75 back.

Bank of America keeps holding my paychecks, this is the 4th payroll check I have deposited and now I have been waiting for 7 days and today my car was repossessed because I couldn’t make car payments because they're holding my paycheck, my employ doesn’t have DD yet.

They charged my $300 savings account $45 in fees. I had transferred from my savings to checking 4 more times than the monthly limit and they charged $10 every time with no warning after the first one. When I called them and asked them to waive the fee they wouldn't. Pulling all this "federal government" **. Taking my deposits elsewhere.

I would avoid Bank of America at all costs. This is definitely the worst experience I have ever had, and they would not remedy the situation. I highly advise anyone considering them to look elsewhere to do business. Their error resulted in a poor credit report on me and they would not remove it. I have never had even one negative report on my credit in my life. I will be seeking advise from a lawyer to remedy the situation.

The worst thing is waiting on hold. Then they answer and you can't understand the person cause they outsource their phone support. Cheap **. Anyway, I paid off a loan and never received confirmation. I had to wait on hold for forever, then talk to an incompetent employee to have a single piece of paper sent to me, stating the loan was paid in full. I waited almost 2 months and nothing after I made the final payment. It's all about records, right, proof that I paid off the loan, that would have been the right and moral thing to do. But hey, they couldn't collect interest off of me, so ** him.

I have been with B of A for a very long time, just over 27 years. I am a premier customer, they give me an extra .75% back on my credit card purchases over the standard amount. They gave me a 1.99% auto loan, Credit limit on my B of A visa is $30,000. I do have a large savings account with them as well. I have NEVER had any sort of problem with this bank. It looks like to me that most of the complaints are due to people not managing their accounts properly and then blaming the bank. I also have my business accounts at B of A and again they are just a FANTASTIC bank.

I've been with Bank of America since 2010, when I was a college student. It Friday finally payday. 2017, has been a challenging financial gather about 7,000-8,000 in debt. Finally, thing could turn around. I can bust my butt and begin to reverse the damage, right? Nope, went to bank ready to deposit my paycheck and teller tells me "You don't seem to have an account with us." Me, "???"... Called customer service and they tell me, "Your account been closed." Me, "What about the money I had in my checking and savings?" Her response, "If you can prove the money belongs to you." Me, "???WTF???"

Opened a checking account a week ago... Was sent debit card and deposit checks... Yesterday I get in the mail notification my checking account (that I never used) was closed. Called up customer service and was told there was no information listed on my account as to why it was closed, it just was - no explanation no nothing just closed. Customer service was a waste of time. STAY FAR FAR AWAY FROM THIS BANK!!!

I always have bills that I didn't wrote removed and it is three times at once from my account. And whenever I call where my money is going they telling me they only take one time the money the other two ask Bank of America. When you ask Bank of America why am I overdraft I had money in my account my money isn't there and I didn't wrote no bills on top of that. Bill supposed to be 500 but they took 1500. Why. They can't not answer at all. And it is keep happening day and night no matter what is in my account 2000/30000/500 don't matter I'm overdrafted. That's pure scam.

I try to be very careful with the way I pay my bills and told my wife to deposit a check on Tuesday and I knew I was getting funds on Wednesday early morning ACH. They returned the check on Tuesday itself, charged me NSF. I used my debit card in around 10 PM on Tuesday and that worked fine which would decline if it was NSF. They are just looking into stealing to make money. Bunch of Corporate Robbers.

I feel I need to write this review because I cannot let this corrupt greedy corporation get away with what they do. On September 12-13 I deposited $600.00 cash into their drive up ATM. I choose not to get down because I had my newborn in the car and I figured cash was an immediate deposit so it would show instantly. I put the money in and completed my transaction, the machine glitched on completing and said my transaction had processed but was unable to print out a receipt.

Horrid experience at local BOA location. The manager was so rude and went personal when I expressed being upset about long wait for the notary. I was offered to come back later!!! I’m beyond fed up with this bank! Can’t wait to be able to close my accounts with them.

I have an excellent credit rating and had sufficient funds in my checking account when I used my debit card to pay a vendor. Without my authorization, B of A decided to decline paying this vendor (without my permission). I am astonished that they can withhold payment when I have more than adequate funds -- without even asking me! I believe this is illegal, but in these times, who knows? What I know is that I am going to change banks. They have themselves convinced this falls under "Fraud Protection." All it took was an email to verify whether this is true or not. Probably getting more interest on the "float" is the real incentive. They're terrible!

I requested to have a business account closed with Bank of America due to the other person trying to engage in fraud against me. The only money that was due to me is one hundred dollars because in order to activate a business account, one must deposit one hundred dollars into the business checking account. To their credit, they took the rest of the money out of the account, closed the account and sent me an eighty five dollar check. However, they refused to give me the fifteen dollars that is due to me saying, "A portion of the remaining balance won't be returned to you because we're determined the funds aren't due to you." How does Bank of America know that money that is due to me is not due to me? How did they determine this. Simply put, Bank of America owes me $15 dollars.

BofA does absolutely nothing to help the consumer. I have been trying to stop recurring charges on my account after trying to go through the company and stop it that way. It has not worked and I am continuing to be charged. I have been an account holder for over 20 years and still I received absolutely no help. After an hour on the phone with BofA, they told me that there is nothing that they can do and to contact the businesses individually to stop the charges. I told them many times that I have tried this many times, yet BofA has nothing they can do.

Each month I get a check from AAP (Adoption Assistance Program) that's drawn on Bank of America. This afternoon I went to branch in Oakhurst California, like I've done many times before to cash it. Donna ** was at the window, and informed me that something's wrong with the check, and she won't cash it. She said I had to contact the issuer of the check. I went outside and called the AAP, by the way it's a Los Angeles County check. Yen, the person in charge there told me there was nothing wrong with the check. So I went back and told Donna to please go ahead and called Yen, which she refused. I also offered my social security card, or another ID, she didn't want any of it.

Called BoA to find out why my money were not transferred using Zelle instantly from my Chase debit card to Bank of America debit card. The first representative tried to understand what is going on by looking at my transactions. After being with her on the phone for more than 5 minutes (not including the wait time for available rep), she said that she doesn't know why the money were never transferred. Then, she said that she will transfer me to Transfer department and they will be able to help me out.

A few weeks ago I went inside the bank to withdraw money from my checking account. I am a senior citizen with an expired driver's license. When I went up to the teller, I was asked for a valid for license of ID. They would not allow me to withdraw from my account due to my expired driver's license. I look like the person on my driver's license. They do have a photocopy of this very license when I had opened an account with them one year ago. I asked them if they would like to see my SS#, but they said that is not valid, even though they have record of my number. I said I don't drive anymore. I was then told to go outside and withdraw my money with my ATM card. Go figure!

I feel compelled to take the time to write this review in light of my recent experience with Bank of America. So on the 20th of October I was paid my bi weekly check, so as a person that lives pay check to pay check I set out to pay my bills. Even before I start running any bills Bank Of America put my account on a fraudulent block. This caused my bills to be processed and returned, then I proceeded to go about my weekly errands. Once all my bills cleared it caused my account to be negative an excessive of $600.00. Then I called Bank of America to clear it all up and their so called customer service person proceeded to argue with me and blame me. Not once did they apologize for the mix up or offer to help fix the problem. The bank also charged me $105 dollars in overdraft fees that were caused by them. It's appalling that this is how greedy corporations conduct business...

Bank of America is the worst. My account was recently closed from the risk department without any communication to let me know if there was fraud on my account. They just immediately closed the account. So when I got paid from my job it direct deposited into the closed account. I called the risk department to try and get access to my funds. I spoke to two agents who were suppose to do a release of funds, but the 2 never did it. I finally reached a 3rd agent. She was about to put in the request for the release of funds. I called back the next day just to see if is there anything I could to get access to my money sooner, I spoke with a supervisor. He was very rude he wouldn't even let me talk without interrupting me. He offered to send another release of funds which would take another 3 business days. I advised him that I already spoke with someone to do that. Moral of the story is I would not recommend anyone to go Bank of America.

I got a notification stating that someone had withdrawn $200 from my checking AND savings accounts. When I called in to report it the customer service rep said that I could only claim the $200 that had processed in my checking account and would have to call back to report the $200 from my savings account tomorrow. Wait... what? So the transaction is showing on my mobile app and I can't process a claim on it? Then she transfers me to claims and I waited on hold for 2 HOURS. YEP. You read that right. TWO HOURS. This bank is a joke and I feel bad for anyone that opens an account with them. I'm switching my bank tomorrow. I would give zero stars if I could.

Hi, I’m already client of Bank of America almost a year, but last week trouble starts to happen. All my deposits and saving left there in frozen account. Nobody can explain exactly why it happened. Only sorries and apologies. Saddest thing is I was traveling in NC yesterday and all my cards, personal and business are not valid anymore. I was lucky to had a tickets. All my business stops these days, most saddest thing is I can’t get my money back yet, but today is my daughter's birthday. All my reservations I can’t pay. Thank you BofA for terrible birthday for 8 years little girl, suspending and blocking all daddy’s account without explaining anything and having no responsibility to answer and care your customers. Just want to everybody know the truth bank service.

I made a deposit at Bank of America. 10-14-2017 when I originally made the deposit everything went well no problems, like normal. Bank of America took 300 hundred dollars and made it available to me right away and it stated on the deposit that the remainder of the money because it was a check it will be ready on the 16th of the month, so I went ahead and paid for my cell phone bill. Come Monday I noticed a problem in my account and know it stated that the money would be ready on the 19th of the month so my wife went ahead and made arrangement to pay for the house and the car. So on the 18th I checked to make sure that the money is all set. Not only my account was in the negative, I called to see why this happen. I was told that the bank deemed that the owner of the check could return the check so now they have to hold the check till the 24th of the month, (at this time Bank of America had the funds).

My husband barely uses his debit card and forgot his pin. He went to Customer Service at the 5900 Core Ave, North Charleston, SC branch to have his pin re-issued and they asked him for a verbal passcode. Neither of us can remember ever having set up a verbal passcode. Back in July he had lost his wallet in the field (military) and needed a new debit card, so we understand they were being extra cautious. However, he presented them with his new debit card that was issued to him in July, a federal military ID and a state issued Driver License.

Ok let me start by saying this, I have not gone negative once but they had some fraud activity in my Account. Btw I never did but the made my account negative in my checking by -800,8888. I have over 3k in my checking. My saving they did the same thing same amount and I have 3k in my saving. Well they said I have to go into the Branch to verify my account. I woke up today and I was charged 3 overdraft charges. Why would you mess with my money and affect my account. Restrict my account until I can go in. But don't touch my money. That's not yours. And then try and charge me $35 3 times. Is ridiculous, not only did they make my account go negative they affects my hard earned money.

The FBI and the FTC ass well as the Attorney General (Pam Bondi) are all aware of the following: **, the manager of a Bank of America branch located at 18400 NW 67th Ave Hialeah Florida opened a business account on or about August 12-14, 2017 for Star Luxury Trades, Inc. (account Routing # ** Account # ** whose president/principal is a woman named Maitee **. Bank of America opened this account by requesting only a photo ID and a copy of the incorporation papers. This company is a criminal enterprise and its owner is a convicted felon who was incarcerated many times for fraud.

In September I received a letter asking to verify my information. It was written in July and sat on a desk for six weeks. I called on September 11 and was told I was to ignore the letter as it did not pertain to me and any other that may come. I got another letter and as advised, ignored it. On Friday, October 13 I discovered my account had been put on hold as of Wednesday, October 11. I live in a rural area where all mail is post office boxes and where that address was acceptable when my employer set up the account. Suddenly two months later it was not.

BOA is the worst! No one EVER answers the phone at ANY location in the Charlotte area. Had to call the 800 number, took them 10 minutes to get ahold of someone at a location. The lady that answered the phone was no help. All I needed was my monthly statements printed out. She stated that prints would cost $5 per month. That's ridiculous!!!

I have been a loyal and long time customer of Bank of America for over 10 years, since 2005 or 2006. Over the years, I have transitioned all my accounts to other banks due to repeated and major customer service offenses. Recently (September 2017) my broker did a soft credit check for me and my nearly perfect credit score had dropped by 100 points due to 2 months of late payments on my Bank of America credit card for $1.97. For months I have been unable to log onto their online banking portal because I keep getting locked and am required to change my password each time which, takes 30 -40 mins in each instance due to your authorization codes not coming in a timely manner.

In my opinion, this not the very worst bank around, but, this bank is one of many, that needs to be better regulated by the US Government for its practices of holding down the hard working, lower to middle class (paycheck to paycheck) customers from becoming successful and EVER getting ahead. If you live paycheck to paycheck and have banked at one of your popular banks in town for a while, I don't need to explain this but, for those who don't, and care about the people who struggle to make ends meet - here's what I mean. It's a vicious cycle. You are working paycheck to paycheck and sooner or later you will have an overdraft. And then, another, and so on. Next thing you know, your small business is now getting long holds on your deposits because of these unregulated policy made up by BOFA.

Why anyone would bank with them is beyond me. They charged me 3 returned item fees for transactions that weren't even above $10. Through my account negative and took my entire check. I will never do business with them ever again. This is a horrible bank, and just as bad as Wells Fargo. Both need to be closed. I'm moving to a either a local bank or back to a credit union.

I ordered a debit card before I became employed. I received my card, was able to activate it and everything. When I had to sign up for direct deposit when I became employed, I of course used my Bank of America account for my paycheck to be deposited there. Well my account was closed without any warning so I wasn't able to change it at my job. Now I've had 2 checks sent to that account but due to it being closed they can't deposit them. Now I have to wait for possibly a month for my money. This is ridiculous. I will be recommending to everyone I know not to bank with Bank of America.

Our son joined the US Air Force. Naturally, the recruiter botched his paperwork and did not put his current banking information in the correct place therefore causing him to not know his routing and account information upon entering boot camp. This ALLOWS BofA (Bank Of America) to open him an account, 2 of them, savings and checking. Let me tell you this has got to be the worst banking institution in this country! They charge for ACH transfers, they charge fees for savings accounts and you can't avoid them by auto-deposits, you CANNOT get a hold of the people via phone unless you spend inordinate amounts of time and frustration playing games with their automated phone system and then finding out it is a 20-30 minute wait. They take inordinate amounts of time to credit OR debit your accounts which always leaves you guessing what your balance actually is.

I was informed over phone that my Bank of America account is closed (I have been their good customer since 2000 but do not reside in US now) and balance mailed through cashiers check to my India mailing address. Initially BOA customer service told me to wait 30 days and yesterday after 30 days, they told me to wait 90 days. They will not share the courier tracking number or send me details of the check that has been sent to me. They refused to confirm this through official email and customer service would only verbally mention these details over phone.

A few days ago I deposited a check on my cell phone. I wasn't sure if it was a duplicate check that had already been deposited so I was pleased when I saw it had posted to my checking account. I was still concerned so I called customer service. Twice. I spoke to two different associates and was assured that the money was mine. I asked specifically if it had cleared the issuer's bank and was told yes. The money was mine to spend. So, I did.

I went through the drive-thru at Bank of America to cash a check like I usually do. A cash that was issued from their bank and they're trying to charge me $8 on a $60 check and the check is issued from their bank. Is this not illegal or what. The last time I tried to cash a week ago a bank in Newport charge me $5. Prior to that I was never charged a dime to charge to cash excuse me a check from a bank that it was issued at. That's got to be crazy legal. What in the world. Really $8 on a $60 check issued from Bank of America. Trying to cash it at Bank of America and they charged me $8. What a crime right in front of everyone...

Attn: Bank of America is an unsafe place to bank and keep your money. They gave someone a temp debit card in Arizona to my account. This someone proceeded to withdraw all of my savings to a total of 16500.00 and spend $5002.27 on a Gucci bag out of my checking account. The bank gave me the $5002.27 back but refuses to give me the rest of my money back though I have a police report and proof that it was not me. I keep calling and talking to the fraud department but I keep getting the run around. I am hoping taking this to social media will make them take notice and actually do customer service and do what is right! Please share and help me make this bank take notice. #Bankofamericastolemymoney #Bankofamericacustomernotsatisfied

Three years ago, I spoke with someone from customer service about a late charge that I incurred. I had been out of town for three weeks for my father's funeral and in my state of mind at that time, did not remember to pay some of my bills on time. The rep on the phone kept insisting that I give her my father's name, which was bizarre. She said that she wanted to verify his account. I told her that and he had no accounts with BANK OF AMERICA and even if he had, she had no authority to discuss them with me without a power of attorney. She told me that she would remove the late charge as a first-time courtesy, but something about that interaction made me uneasy and a few days later, I decided to follow up on that phone call.

On Monday, September 18th, I initiated a pre-approval process on Bank of America's website requesting approval for an auto loan. BOA advertised low percentage rates based upon my "Gold Member" status with the bank. After receiving the rates through an approval portal on their website, we were guided to call and speak to a loan officer with their loan department. On Wednesday, September 20th, my wife contacted the loan officer that was assigned to the loan. We (my wife and I) had already had a vehicle designated for this and we discussed all the terms with them.

I have been on and off with BOA for many years. I opened my first account in high school and used it until my junior year in college. That is when I started noticing all the BS BOA tries to pull on people. I originally closed my account in college because my account kept saying overdrawn even tho I wasn't the one who was overdrawing it. Whenever I asked BOA about it they would lie about a bunch of made up fees. This happened very very often. Fast forward 4 years later and I reopen an account with them because I was clearly having a lapse in judgment. It's the same BS 4 years later. This time I don't leave over a certain amount in my account and thankfully I don't.

I have a BofA credit card, and was late in my payments, yes I admit that I had no work and was unable to, so when I recently put some money into my bank account, to help cover some of the delinquent payments, the recovery dept on a Friday pm goes into my account and withdraws $2,100 all without tell me. Now while I understand that they CAN do that, the fact that they do it WITHOUT notice and without any advance warning merely cause me to needlessly overdraft the account as I was unaware of their transactions until AFTER it posts suddenly to my account.

I have an unpleasant experience every time I go to this branch, Lincoln Park, Mi. The branch is always short of employees and overwhelmed with frustrated customers and of course it takes forever to get a simple transaction done but the manager walks around like a headless chicken (acts like not seeing or hearing the frustration of the customers).

They always find a way to charge overdraft fees of $35, it's business for them. I always make sure I have at least $50 in my account to prevent overdraft and severally I would wake up to find out that past payments that shows cleared in their app didn't actually clear until days after and then they get me again. I called them and they tell me that their phone app is not as accurate as their computer app which is why processing payments don't show up on the phone app. How is that my fault?! Bank of America is fraudulent.

Was a BoA customer for 12 years. Had credit cards, checking account, brokerage account, Business account with them. They sent a compliance notice to verify citizenship status of my spouse and his work location. Given that this was not something we could update on the account profile and holds to the compliance line lasted 60+ minutes, my husband went into a branch and provided all the requested information and was assured that everything would be taken care of.

The customer service and the employees are great, very friendly and easy to deal with, any problem I had was taken care of. I was hacked and my money was available the same day, I will not bank anywhere else!!!

I been seeing "service fee" on my statement and for whatever reason, I started really looking into it. I went back as far as a year that I been charged 12. So I called and found out if you don't carry a certain balance or a direct deposit of AT LEAST 250, you get charged these fees. I understand that the bank has to look for ways to make their money but no one cared enough of me as a 12 year customer to make any awareness to me that I should deposit just 50 more dollars to avoid the fees.

I have always had good service with Bank of America and have used them for years. They are always very helpful and answer all my questions. They are conveniently located wherever I have lived. Calling me if they detect a wrong charge or something else.

Although Bank of America provides a wide range of financial programs, they are lacking in customer service. We live in a small farming community and in the last 12-18 months, they closed two branches which leaves only two branches serving their customers. The result is that there are long wait times to speak with a teller or representative and when you express concern with the lack of customer service, their response is that Bank of America is forcing their customers to use online banking and ATMs for all of their services. Sometimes the ATM or online banking services can't provide what you need.

I will never ever bank with Bank of America again. They are awful, they overcharge and put me at risk. I will never ever do business with them again if I can help it.

Bank of America or as some call it BOA is an awesome bank to work with as they truly watch out for their customers. I'm sure other banks do as well and I really can't compare them to others as I've had BOA for many years now. That alone should speak for itself. I highly recommend them for your banking needs.

First off, their fraud department sucks. I deposited a check and after a couple of days it being cleared by Bank of Leeches, I asked them to investigate because I am not sure about the validity and they confirmed it was 100% legit. After several days the check bounced and when I called them they said they didn't confirm it was valid. Gave me the runaround. I lost $1200 to the scammer then these leeches charge me $12 for getting scammed. Haha. Freaking blood-suckers!

Been with them forever. No problems and if there was a problem I am confident they would handle it perfectly. Always easy to do business with and very consumer-conscious.

I brought a check to be cashed and the bank tried to say I made the check. They found out it was real and cleared. Still wouldn't give me my money after 6 wks. I had to close my account to get my money. Never got an apology.

Bank of America has excellent banking features but its investment prowess is somewhat limited. Local managers have been helpful on a number of financially related issues though.

I've noticed that the BOA locations I've visited last no longer have their drive up teller windows open. When I questioned why, I was only told that the bank will no longer be using them. Big mistake!

Our branch has terrible service. In general it is too hard to do business with them. We only keep an account for when we are away, mostly in a foreign country or place that doesn't have other banks. We use our US Bank account for all other purposes because they have better service and better and easier to use online.

They use to be a great bank. I loved the easy access to deposit at the ATM machine. Then they started letting companies I didn't even authorize to take money from my account. When I complained it was just a lot of excuses.

All of B of A customer service rep's are clearly professional while logically caring more for their customers (like being a psychologist). Many customers are stressed with possibly credit card problems, and they fully care & assist with other oncoming recommendations.

BofA has credited my account while working on a fraudulent charge. Reversed an overdraft when I or a company made a mistake. I am completely confident making online purchases and shopping out of area. Only complaint the Merced office, gets zero stars.

Try your best not become a victim of identity fraud! It has almost been a month and I'm still recovering to fully recover my account. I was told on 16 Aug '17 that my name on the card was too long so they didn't ship the card. So, that day a new card was shipped. I picked it up today on 20 Aug '17 and then I tried to activate the card and it didn't work. I requested to speak to an associate and was informed that the card that I received was cancelled. Now, keep in mind, on 16 Aug, they told me that my card didn't ship because of my name was too long on the card. It's going on three weeks and I have yet to receive all the benefit of using my banking account.

There are no local offices. I've had trouble getting any cooperation from them in the past especially when it comes to withdrawing your money... Typical big city bank... Cold and impersonal. Stick to local banks and avoid these guys.

Bank of America is a great bank. They are very supportive of their customers. There is easy access and they are able to support you in every customer service accommodations that I have needed over the past 10 years.