Better Mortgage Reviews

I absolutely loved that nearly all of the interaction was able to be done asynchronously online. Using an online portal to fill out information and upload documents was exactly what a mortgage should be. The terms were terrific, and I'm very happy. Only complaint is that I ended up paying way more in monthly escrow than necessary because of a calculation error made by Better. I inquired about this several times, and haven't gotten a response. So I'm stuck paying extra escrow every month until my tax payment comes due and escrow is recalculated.

I really enjoyed the on the online experience. I checked every day for tasks and completed them over the course of the day. I never felt pressured but I liked the momentum. I have refinanced before and this was the best experience I’ve had.

Better Mortgage had really competitive rates when I tried shopping around. They had really good follow-up too. The application and underwriting took 30 days and they made everything easy. Their reps answered all my questions and were very helpful. I changed to a cash-out refi at the last minute, because my plans have changed, and they were very accommodating. They were also willing to match a rate that I had gotten from another company, so I'm very satisfied with the rate and the terms I got.

My loan was not straightforward as I was paying off 2 rental properties by taking their principals and rolling into my primary residence as it had equity to do that. So I am sure that complicated things. All was smooth, there was only one item and that was the expectation I would not need an appraisal, but in the end it was required. Better paid for that and the loan went through. So yes, I would recommend.

The folks I had direct interaction with were fantastic, hard workers, very responsive, and easy to get ahold of. However, they were young kids, and one could tell that they were being fed information from outside management. The very first fellow that I worked with provided a rate to me and we got all of that written in. Then in less than 10 days before the closing, all of a sudden, not only did my rate changed, but I had points. I called my loan mortgage gal and she said she didn't know what happened, she couldn't advise me, and that she's from another state. I was buying a house in Illinois and this gal I was working with was not even licensed to work for an Illinois mortgage. She had to keep reaching out to get the information from someone who is licensed to do a mortgage in Illinois. That was ridiculous. I told her to find it out. We had emergency phone calls over the weekend. They had to work that time to figure out what was going on.

I reached out with an initial inquiry and Better Mortgage sent me back a rate table. They called me and talked me through it. We landed on what we initially thought would be the best rate and length of the mortgage. I discussed it at home with my wife and we decided on where we wanted to land in that rate table. Throughout the process, Better Mortgage was giving me tasks on the website to complete, made it very easy to know what was next and what I needed to do.

I submitted an application online and Better responded back to me within an hour or less. I worked with people and they were very well connected. They had an online portal where I could check in every day and see what was happening and send tasks my way. It was all very streamlined. The whole thing was set and done within less than a month. It was very quick and smooth. I’m still shocked about how easy it all came together. I'm also very happy with the rate I got.

I checked with my current provider and they couldn't match the rate, so I started going down that path and stuck with Better Mortgage. I liked the fact that it was all automated and everything is done online. I did two standard loans with them. It was time-consuming, but the process itself wasn't difficult. They just asked for a lot of stuff, but that's typical. I just had to upload documents to the website every few days. It was easy to do the tasks and the steps. They have a task list so I knew exactly what I was supposed to do, what I have left, and what I've done. I can review them all.

From the time of the quote and the rate lock until closing, it was about two months. The only thing that took a long time was the title agency. They took four weeks, which was about two weeks too long. Better Mortgage is very easy to use and they're clear with every step, where you are, and what you need to do. They are better than the one I had.

Better Mortgage's application process was quite user-friendly and very smooth. From start to finish, the process took only three weeks. Their customer service team was very helpful and clear on what I needed to provide them. I got a pretty good rate, too. I've let other people know about Better Mortgage as well.

I did a bunch of research in the different local companies around me. Better Mortgage's turnaround time was significant on a refinance, which is what I got. And based on all the reviews online, I read that they can pretty much process just about as quick as you can provide them the information. So with their pretty self-explanatory system to upload documents and all that, I was able to get it done in a much faster timeframe. Better Mortgage's process on a refinance was very ideal. With my time zone difference, being on the West Coast and me in Central Time, it worked out to where they were available on the evenings. I was able to speak to Rashmi. She was my coordinator through the majority of that. But Better Mortgage immediately sells off and changes who you're sending your mortgage payments to instantly. It’s a bit frustrating. Other than that, everybody has to deal with that and they handled it well.

I liked the ease with which I could get information from Better Mortgage and their rate was highly competitive. I've bought a lot of houses and their process was faster than other experiences I've had. It took me five to six hours total to get all the documents online and talk with all the people. The process was also easier because everything was consistently in one place and I kept getting reminders of everything I had to do, which was pretty cool. I really liked the fact that there was an ability to schedule a call with members of the mortgage processing team, but I found that a little bit glitchy. I'd set an appointment then either I wouldn't get a call or the person didn't know it and I'd have to call directly. Other than that, everyone was courteous and professional.

I was searching for the best rates, and at the time I was doing my search, Better Mortgage came up and with some of the better rates. I chose somebody else first but they didn't follow up as much. I kind of lost my lock in at the time. So, I went back to doing it and came up with Better Mortgage. The process was a little time consuming, but it was fairly easy. The people I worked with were good. They got everything taken care of and answered questions. They kept in contact. They seem to keep everything going. The online portal was kind of nice.

Better Mortgage's terms were better, and I like what they were asking for, the requirements and the loan conditions. The rate was better than the big banks. I had looked at other places, and they wanted a lot more. There was not too much backup, but they wanted certain debts wiped out. Thankfully, with Better Mortgage, I could keep certain things that I didn't want to have to get rid of. The only downside to the whole deal was the communication process, and it wasn't that big a deal. It's just sometimes, things took longer because of that.

The online process with Better Mortgage was very simple and much easier than other mortgages I've gotten in the past. The website is nice because I can see everything every step of the way. I can tell if I need to do something or when things are done, which is typically hard to do with other companies in my experience. Also, they have really nice customer support with their chat and being able to quickly schedule meetings with the specialists that I need right from the website.

First time use of an online company to refinance or borrow. We did our research and decided to apply with Better, along with three traditional banks. Ultimately, we chose Better, which offered low enough interest, to make it worth refinancing. There was still some trepidation, but we were assigned one person through the entire process, that answered all our questions. All information was available in numbered sequence & instructions were clear/easy to follow. Uploading documents was easy, and the calculations were available right away with everything broken down. It was a good and satisfying experience.

I'm happy I tried Better Mortgage. As long as you have all your documents together, they're a great service. Some people prefer more of the hand holding. I wouldn't say Better Mortgage is a hand holder but if you're able to leverage technology and get all your stuff together, it's easy. I enjoyed the process because I have an interface to put all my stuff together. I don't need as much hand holding as more resources to help me do it. They provided those resources I needed and were available when I had questions. I tried to get my mom to use them because she was looking to refinance her home. She has a few more issues that complicates her process so she was not able to work with them. But if you have a straightforward process to get a mortgage and it's not complex or if you're just trying to refinance and there are not too many issues, I can't say I've seen anyone go faster in their speed to close.

Slow, cumbersome and complicated process. We were asked for the same documents a million times over. The left hand doesn't know what the right hand is doing. Wanna-be tech, but I imagine it's all a bunch of manual work in the background. Took MUCH longer and was MUCH more complicated than the initial financing with Wells Fargo. Never again.

We had a great experience with Better Mortgage. Everything went very smoothly. I am always amazed at how much can be accomplished online. Kristi ** was our processing expert, and Andrew ** was our closing expert. Both were outstanding professionals who maintained close contact with us and answered all of our questions. True customer service exemplars.

Refinanced in 2021 with Better. Not only did they have the best pricing they were low-pressure and very supportive. I was impressed by the ease of doing business with Better and plan to be a repeat customer! Highly recommend.

I've worked with 4 companies in the past 10 years to refi my mortgage, Better.com has been the best experience yet. Better has an amazing platform to review and upload documents. Friendly team of folks to help you throughout the whole process, highly recommended.

I am very happy with the mortgage loan service I received from better Mortgage. The 100% online option from pre-approval letters, to working with user friendly financial calculators based on the interest rate, closing estimates, the quick responses from professionals to guide and walk through the entire process, was very impressive and amazing. Loved the total experience from Beginning to finish of the mortgage process. Highly recommend Better Mortgage company.

No regret of choosing Better.com to do our refinance. Great system, clear information, easy communication, very competitive rates and fees (no fee), closing was delayed quite a bit. Made us nervous???? But closing expert was on top of it and updating us frequently. Overall 10 of 10, will recommend!

Fast and organized. Best online mortgage experience I ever had. My home purchase was unique and very frustrating when it came to the sellers, realtor and closing attorney. However Better was right there making sure things got done and that I closed on time despite having 3 changing closing dates, better made the process less frustrating and of course everything Better! I have recommended them to several friends. Definitely would use them again.

I refinanced two properties, one with Loan Depot and the other with Better. Both did a great job. It seemed to me that Better's web site was a little easier to navigate. When calling with questions they were right there with help and answers. Treated as if I were the only client.

I discovered Better Mortgage online, I have had many mortgages in my life. This is definitely the easiest one, all of the associates that I dealt with were professional, respectful and kind. I will certainly consider them in the future. These are real people and they listen to you. It was a pleasant experience!

I have emailed Better a few times with no response.. I still do not have a copy of my closing package. All the documents signed at closing. I work in the industry and this is not common or compliant practice. I will revise my review once I have a copy of every document I signed/reviewed at closing. Thanks!

Better Mortgage is the best way to go because the other company I was working with were in it for themselves. They were rushing, like people are not educated. My credit score changed because I've paid off my debt. I told the last bank I was dealing with, "My credit score has gone up by 40, 50 points. I'm sure you could probably give me a better rate." They said there was no better rate. They just wanted go ahead and close it. With Better Mortgage, they said, "That makes a huge difference. Let's check it out." Sure enough it did make a difference. It was the best thing I did. The process was simple and straightforward. I had everything filled out within 15, 20 minutes. There are a series of steps but it went so fast it felt kind of incomplete. They give you follow-up questions and email saying you got a new task. There are some questions that they have that felt redundant to me but it's regulatory.

Of all the people I started interacting with, Better Mortgage was the easiest to work with and they had the clearest website. They were more transparent and they had the best rate. So, in the end, it was probably down to three, all of them competing with giving discounts and this and that rate. They were the ones that seemed honest, transparent and easier to use. So, in the end, I would tell them they're offering me this and Better Mortgage was able to match that. I had done a refinance once before so it wasn't as terrifying as the first time, but they were good about making it not seem scary. The reps always answered and were quick to get back to me.

Better Mortgage had the best rate out of what I looked at. In addition to that, their process was a lot smoother. It took three weeks total and was straightforward. They probably juggle a lot of different files but the rep was very responsive every time I had a question or sent him an email or called him for something. Everything went as smooth as that whole thing can go. They didn't have any hang-ups. They were able to address any issues that they had right away.

Better Mortgage gave me the lowest rate and I liked the fact that it was all online. I was very happy with my rep. Two or three times I called, she was not available but whoever did assist me, I appreciated the fact that they could look through my file and were up to speed. It was good that they could step in and be so fluent in what was going on. They were great to work with and the process was super fast. I did it in two months. I loved it and I've recommended Better Mortgage to a few people. I got the best deal out there.

My wife and I were looking for a less traditional, less stuffy mortgage route, and Better Mortgage fit the bill for us. I was in charge and ended up liking the web interface, knowing what I had to do each day. It helped us get all of our stuff together. There was only a small window there where it was challenging. Because our parents are elderly and we were getting help from them, I needed more of a personal hands-on approach with a few documents. Things were getting spit back to us that weren't acceptable or weren't getting a thumbs up. But it took one phone call and everyone understood. And we figured it all out. It was never hard to speak to somebody and get clarity or get help. It’s a simplified way to get all of your ducks in a row if you're getting ready to buy a house. And all the rates are competitive. All the information and transparency was there. It was a seamless process for us, so it would be worth considering.

The rates seemed to be competitive and I liked the ease of use but what stood out about Better Mortgage was they didn't have an origination fee. They did a good job of communicating and keeping us in the loop. They also allowed us to respond when it was convenient for us. The closing process was faster than what I was anticipating so that was a nice surprise. I've talked to a couple of close friends about how nice the experience was. The app system is nice too. I would do it again for sure.

The process with Better Mortgage was little lengthy but not too bad. I did two loans and each of them took about two months. There was a lot of paperwork but the rep communicated well. If I hadn't turned in a paperwork or if a new task had showed up, he would call me and email me to tell me that I needed to get on that. Better Mortgage's communication was way better than the previous company I tried to work with. However, the term of the loan was not competitive though the rates were.

Better Mortgage offers Fannie Mae loans. I was advised by the screening loan officer that I was a great candidate for that loan. We discussed my circumstances in detail, including all obstacles for this type of loan. He said that I was fine, but that he would run it by his team to make sure. Everything seemed fine, and so we went through the whole process for four weeks, with a costly appraisal. The loan fell through because of items that we thoroughly examined before I committed to the process. It really messed things up. I qualify for a home equity loan, but four weeks had gone by, and I had a 30 day window to get financing. Better Mortgage lacks respect for the client.