Better Mortgage Reviews

The application process was very easy and I worked with Michael. Customer service did a great job. I could contact them at any time and they responded fairly quickly. Even if I was up late at night and I shot them an email, they probably would respond the next morning. I was completely comfortable working with them. The only thing that Better Mortgage could improve on is that once you're done with everything, there is another company servicing your mortgage. That can cause some hiccups. I made my first payment to Better Mortgage then they transferred it to somebody. There is now the process of them sending that money to the new company. They called me a couple of times and they sent me a bill with two mortgage payments on it and I knew that I had already paid one.

I got a conventional home loan and filling out the application and providing all the documents were all done on the website. Accessing it, and requesting and getting preapproved was simple. Everybody was responsive and extremely helpful. The reps were timely and the system was easy to follow in terms of all the tasks. Any time that something was confusing, I was able to ask for clarification and they gave me a very easy to understand response.

During the underwriting, there were a couple of hiccups but that's normal. They had a couple of issues with responsiveness with emails. Other than that, everything went great.

Better Mortgage has a super easy application process. All was done online. They present you with tasks to complete, which makes it easy to knock things out one by one. The mortgage process took 30 days. The rates I got were as good as it was gonna get right now. This was a new mortgage. This was the second time I’ve used Better Mortgage and working with them is easy. For any future mortgages in the next year or two, I'll probably end up going through them again.

I've worked with Better before and the process went pretty well my first time around. I went back to Better and there were a few things that came up that were confusing in terms of the task that I had. There was one where it was telling me something about submitting stuff for the purchase approval and addendums and what it was asking for was unclear. There was a lot of back and forth of me sending something, getting rejected, sending, and then calling to try to get some clarity on it.

I reached out to Better Mortgage and what they showed would be my estimated interest rate is exactly what they came back with. The whole process from start to almost closing was pretty seamless. They had it broken down into steps and they were easy to follow. They were very responsive once you have the information requested uploaded and they were very good at keeping in touch and letting you know what's going on. The rep I worked with was Allen and he stayed in contact very well.

The application process was easy but when we were trying to close, they said we couldn't talk to underwriter and we got to talk to the coordinator. It kind of sucked and the coordinator did not know what was going on either. They got it sorted out at the end but it should not be a stressful process. Other than that, the reps are amazing and the coordinator is great. Things get done.

If you're concerned about closing costs and struggling with purchasing a home, look into Better Mortgage. If you're looking for little bonuses for closing early, or if you're worried about getting approval, Better makes it easy and they're straightforward. On an initial search, Better Mortgage offered the best incentives for working with them versus any other bank or lender and they also had competitive rates.

I filled out the application through Credit Karma and it was pretty smooth. The reps were always available and they answered my questions.

The design of the website made it really intuitive. They had a lot of educational materials that seemed like they targeted questions that I had really well and there were quick steps that I could take to get in touch with somebody who was able to walk me through the difference between their company and others. So, my experience with Better Mortgage was very approachable and easy. I really enjoyed working with them because the interface that they have is task-based. It empowered me to really move through the process and understand the pieces that I needed to take care of, and it worked smoothly. Their reps were, knowledgeable, and really easy to get in contact with. I was also really happy with rate that I got from them. I shopped around to figure out the best rate that I could get and Better was able to make it really easy for me to understand the cost.

When I started exploring Better Mortgage, things were so fast and they were so responsive. All the details were right there on the dashboard to look at. I didn't have to ask too many questions. Everything was out there on the dashboard. With the other companies, I had to really dig deep and ask them how much my closing cost is going to be, and what that means. The overall transparency was not there with other companies. Better Mortgage provided me that. So, the quick response and transparency made me move to them. The process was very simple. I had been hearing scary stories about getting a mortgage and things that you have to go through, things you will not know. In fact, I gave that feedback to Better Mortgage myself that this seems like an easy task.

I got a better deal wth Better Mortgage in terms of mortgage rate. I got the best interest rate with the competitive offer that I got. Also, Better Mortgage tied up with my company to provide their employees with an incentive of a couple of thousand dollars. That also helped me. The process was good. Everything was online, so it was really good. I was able to operate most of the things through online and my emails. I rarely called the representatives on the phone. I was happy with the time the process has taken. It was a great experience to get things processed in a faster way. When I was able to close from the time when I started the application process, it was done in about 12 days. It was faster than the quoted time, which was around 15 or 20 days. Better's team was able to get the things done and get ready for closing within 12 days. So, it was really impressive for me.

They were really helpful. I tried to fill out the application and I didn't see any issues so far. Whatever information they asked for, I had all the documents ready with me. Everything was good.

The process with Better Mortgage was very easy. Their team was with me every step of the way. It was never hard to get in contact with them via email and text. It was also very quick and relatively painless. The uploading of the documents might be a little troublesome for somebody that might not have access to a scanner. But, fortunately, when I was doing most of this, I'm IT, so I work with technology all day. I worked with several different people. All of them were very nice. They were very prompt in responding. My wife and I wound up very happy. We got a low-interest rate, lower than anybody else was offering. It was, overall, a pleasant experience from start to finish.

Better Mortgage got back to me soon after I showed interest and asked for information, and I was able to talk to one of the agents and get things along. At that time, the interest rate was picking up higher, so I wanted to lock in the rate. Everything was done on the website and they sent a reminder and any task I had to do. It was efficient and things got along faster than I anticipated. The interest rate I got is very competitive compared to others as well. I checked some other lenders over the phone then through email, and a tech told me that it was cool with Better.com, but they cannot provide that rate that I mentioned. I will recommend people to at least check and see how Better Mortgage is gonna provide the entire service and the rates.

My daughters purchased a new home, and I pointed them to Better Mortgage. While I wasn't part of the loan, I was somebody on the loan to help. They work during the day and I have a job where I can answer the phone. The reps were good, and I have zero complaints. Better Mortgage also improved their product, and it was better this time than it was a couple of years ago when did a mortgage through them. I have a job that I moved quite a bit around, and I had used Wells Fargo nine times. During the last one, they were completely unhelpful and it was very difficult to even get a pre-approval letter out of them that was correct. They couldn't get it right five times. With Better Mortgage, it was smooth and easy, and it was the same thing this time.

The application process was straightforward. Better Mortgage has an online portal, so they could just upload each document as it filled in and I can track my progress as I added each document. It was easy and quite nice. Within applying, I was put in contact with a customer service person that had all of my information already and they walked me through the very last pieces. I was then introduced to my loan coordinator, and we had a few calls. I tend to want to talk on the phone at the least amount as possible and they were able to accommodate that.

The process was easy. There was a lot of paperwork but they made it pretty simple. They would send an email if there was a new task that I needed to do and it saved me from having to log in all the time.

My experience was excellent, starting with the first person that I spoke with to the person that they passed me to when they were done doing what they had to do. It was an easy process. Once I provided them with the information and they verified it, it was like, "Let's move on to the next step." Better Mortgage was very easy to do business with, the portal was pretty user-friendly, and the people that I dealt with were very responsive and always answered my questions.

I went with a 30-year cashout refi from Better Mortgage. You do the application online and get a loan officer assigned to you. The loan office asks for all the docs and once those are over, you’re gonna get an underwriter who’s gonna contact you if they need anything. Then your loan is done within 40 days. The rate is whatever the Fed’s rates are plus base points on top of that.

I got the conventional program with Better Mortgage and I did it online. I got the documents directly to underwriting. You're assigned a licensed person if you need help. We didn't engage with them that much due to the fact that we're experienced in a sense. But they were available. We talked to them about some things and that was normally something to do with the software. If you're a normal consumer in a different field, it might not be as easy and streamlined. But I knocked out my loan in 12 days. I run a title company so we were able to get it closed very quickly. I knew what the reps would want before they'd want it. All were prepped and any little thing they asked for, I got very quickly. So we were able to close it very fast. They had never seen it done that fast.

Their communication was good, but it could have been a little better. I got the feeling that the people who were working on the account had a lot going on. But we had a very short timeframe. We signed the contract and closed in five weeks. It was fast. The site was also well laid out. Their assignments of to-do lists were spot on.

Everything was online with the application at Better Mortgage. It was super easy other than we had the little hiccups at closing. I didn't know if it was between them or the title company, but we had to push our closing to three different times, which was a little frustrating. It would have been nicer if there was an easier point of contact. I would always have to call a number that would then route me to a phone tree, which was a little difficult. But overall, the process was good.

I got contacted quickly with the first person and went through the paperwork. Everything went smoothly and it was a positive experience. The application process was very easy. If I had to do it again, I would go with Better Mortgage. It worked well. I just had 45 days out closing due to seller needed more time to do their part. But everything went on time and I didn't have any problems. From the initial application to closing, it was less than 45 days. Better Mortgage had the best rate. I understand that the rates change but I would recommend to try Better Mortgage when people shop around.

The application process worked smoothly and easily. Everything went very well. The only hiccup I had was when I paid for the appraisal, Better Mortgage would not release that information to me until after I finished negotiating with the seller and gave me some excuse that I did not believe. But I was quite happy with the mortgage end of it. Better Mortgage has a complete program and if you use the real estate broker that's in their system, you get discounts. The broker they assigned to me was very knowledgeable. Overall, it's an excellent experience. I would recommend them.

Better Mortgage's rates were at the top. It was nice to be able to see everything online. That was a key part other than having to get on the phone and deal with a lot of back and forth. I filled everything out online and it worked out. The rate table was pretty good. There was a good amount of lender credit and it was competitive. The only thing was it's a national lender, so it made me worried a little bit about using a more known one locally to me or a credit union. Other than that, everything closed on time. So, I was pretty happy with it overall.

Better Mortgage seems to give a little bit better of approval. I got a conventional loan. The first part of the process was really easy. There were a lot of complications, generally, with first time buyers. I had some frustration that my loan coordinator was gone for the entire last month coming up to my closing date. Then, we weren't able to complete things within the first period, so we had to ask the seller to delay. Everything else was relatively easy. When I would call in and ask to talk to somebody on my team, everybody that answered the phone was knowledgeable and super helpful.

The application process was straightforward. All the information that Better Mortgage needed was already digital so I could just upload it to them, then they were able to verify all the information. Everything was seamless. It was online, and I was able to better keep track of the process, and it was very transparent. The reps did both email and text whenever they needed anything from me or they also let me know that they were available both email and text. I reached out to them a couple of times whenever I had any questions, and they were quick to respond and more than happy to answer. It was great communication. The whole mortgage process took three weeks. I love the process, and I would definitely recommend it to anybody else.

Better Mortgage was on top of everything. Their website has a little task you have to complete. It was easy. The only issue I had was they kept asking me for my divorce papers. I kept telling them I'm not divorced. I had to write a letter stating I was a widow and not divorced. They should have a widow option. At the very beginning, the rep was quick to respond. I was supposed to be able to get a float-down. When I called in to see if I was eligible, he did not get back to me. I had kept calling my coordinator. She sent an email over to his boss. They were supposed to be seeing if I could get some kind of credit but I didn't get that. That was the only issue I had.

I like the ease of using the website and doing things online. I could upload my documents. Also, the reps were very good and helpful. If you want a streamlined process, Better Mortgage is the way to go.

Better Mortgage provided the lower interest rate. They were the best option. And all the treatment was very polite. They submitted some task to the Better dashboard. I provided the information. We have some interactions by phone. I needed to talk with some of the representatives twice because I had some specific doubts. And they answer very quickly.

We've used Better Mortgage for a refinance and we've also used them to purchase another home. My only issue is when it got to a certain step, there were a few hiccups with times because we're on the East Coast. So, sometimes that didn't quite work out. The application process was fairly quick. The first portion was good. Once they turned it over to the second person, that's where it seemed like it took a little longer. They would always have to put us on hold and try to get answers. Other than that, they have a pretty simplified process. They move you through the system quickly. It's a fast process, for the most part, if you have all of your information ready. The terms are fine. The rates are a little high, but it's kind of par for the course right now with the economy.

I like that Better Mortgage doesn't sell their loans to Mr. Cooper. The process was very easy with regard to the application. I had one mortgage lender assigned to me who was registered with the State of California. He did not end up being my loan processor later on. He no longer worked for Better Mortgage during the time of my loan. I was provided a new loan processor who was named Barbara. She and her assistant were excellent. If she needed anything, she would put the note into the portal and it would notify me. I could easily go back in and complete those tasks. There's a task bar where tasks are completed.

I liked the portal for uploading documents. The automated emails were fine. I really appreciated how instead of a 30-day close, Better Mortgage ended up doing it for me for three weeks. It was super helpful because I was able to move in faster trying to get into my new place. We had contractors scheduled at our old place and it would have been a mess if we had to stay in there for another week. Better Mortgage made it happen to where I could close on a Friday morning, which got me funded and I could move in that weekend, which was way too fast. But I really needed to get in there pretty quick.

Better Mortgage has a better rate and there's an incentive through American Express for a $2,000 credit card credit. It was easy to upload documents to the website. They were also easy to get ahold of. I like that I was able to text one of them and she got back to me quickly through text.

The reps, Justin and Michael, were really good. In the beginning, it was Justin and he kept up with everything. He was very responsive. With Michael, I didn't speak to him as much, but it was because everything was online. There was also one day where the phone system wasn't working, so I couldn't get in touch with him. It was easier for me to upload everything quickly, but there were a couple of days where the portal would just randomly not work, then an hour later, it'd be fine. So I'm not sure if it was my internet or if it was what it was, because it wasn't a long period of time. Overall though, everything was easy. The rate and terms were great and the reps explained things very well. I have recommended Better Mortgage. Even my Realtor ended up getting her mother to go through them.

I had applied online through Better Mortgage's website for a preapproval, and somebody had reached out the next day and got me the full approval, so we could start looking at houses. The rest was history from there. I kept them updated with any offers I was interested in putting in. Then we finally did put an offer in. It got accepted, and we processed the loan from there. Almost all of our communication was done via the online portal or email, and that worked better for me because during normal business hours, I’m in a lot of mediums, so it's hard for me to communicate via phone. Through email, they were very responsive and things were done in a timely fashion.

I appreciated Better Mortgage's business model. Also, they were super responsive and explained things well. I understood the process more as it went along because either they would say something or after they would say something, the way the portal was set up with all the different resources and articles and videos. I did it on a whim to make sure that the offer I getting from another entity was truly as good as it could get, and Better Mortgage knocked my socks off. I was rewarded for being an organized consumer. I appreciated that.

Better Mortgage did an excellent job. It was a very smooth process - no hiccups or blockages. It was very easy to upload the documents. I would recommend my rep, Alyssa, to everyone. She cleared all my doubts. Because of Alyssa, I will be coming back. Better Mortgage is giving a very good credit.

My friend recommended me to Better Mortgage, and I recommended many people to them. After they had a good experience, I used it myself. The application process was all online and the communication was through emails. It was straightforward. Uploading the documents they asked of me was easy, but there was a problem with one document, because I tried to remove my wife’s name. It wasn't easy to remove after submitting application. Other than that, it was smooth. The application and underwriting process took less than a month. I had two loan officers. At the beginning of process, I worked with Andrew, then I mostly worked with Luke. Luke helped me in most of the stuff, and he was really good. He was informative, quick and responsive, and it was nice to work with him.