Better Mortgage Reviews

Better Mortgage has a super easy application process. All was done online. They present you with tasks to complete, which makes it easy to knock things out one by one. The mortgage process took 30 days. The rates I got were as good as it was gonna get right now. This was a new mortgage. This was the second time I’ve used Better Mortgage and working with them is easy. For any future mortgages in the next year or two, I'll probably end up going through them again.

I've worked with Better before and the process went pretty well my first time around. I went back to Better and there were a few things that came up that were confusing in terms of the task that I had. There was one where it was telling me something about submitting stuff for the purchase approval and addendums and what it was asking for was unclear. There was a lot of back and forth of me sending something, getting rejected, sending, and then calling to try to get some clarity on it.

I reached out to Better Mortgage and what they showed would be my estimated interest rate is exactly what they came back with. The whole process from start to almost closing was pretty seamless. They had it broken down into steps and they were easy to follow. They were very responsive once you have the information requested uploaded and they were very good at keeping in touch and letting you know what's going on. The rep I worked with was Allen and he stayed in contact very well.

The application process was easy but when we were trying to close, they said we couldn't talk to underwriter and we got to talk to the coordinator. It kind of sucked and the coordinator did not know what was going on either. They got it sorted out at the end but it should not be a stressful process. Other than that, the reps are amazing and the coordinator is great. Things get done.

If you're concerned about closing costs and struggling with purchasing a home, look into Better Mortgage. If you're looking for little bonuses for closing early, or if you're worried about getting approval, Better makes it easy and they're straightforward. On an initial search, Better Mortgage offered the best incentives for working with them versus any other bank or lender and they also had competitive rates.

I filled out the application through Credit Karma and it was pretty smooth. The reps were always available and they answered my questions.

The design of the website made it really intuitive. They had a lot of educational materials that seemed like they targeted questions that I had really well and there were quick steps that I could take to get in touch with somebody who was able to walk me through the difference between their company and others. So, my experience with Better Mortgage was very approachable and easy. I really enjoyed working with them because the interface that they have is task-based. It empowered me to really move through the process and understand the pieces that I needed to take care of, and it worked smoothly. Their reps were, knowledgeable, and really easy to get in contact with. I was also really happy with rate that I got from them. I shopped around to figure out the best rate that I could get and Better was able to make it really easy for me to understand the cost.

When I started exploring Better Mortgage, things were so fast and they were so responsive. All the details were right there on the dashboard to look at. I didn't have to ask too many questions. Everything was out there on the dashboard. With the other companies, I had to really dig deep and ask them how much my closing cost is going to be, and what that means. The overall transparency was not there with other companies. Better Mortgage provided me that. So, the quick response and transparency made me move to them. The process was very simple. I had been hearing scary stories about getting a mortgage and things that you have to go through, things you will not know. In fact, I gave that feedback to Better Mortgage myself that this seems like an easy task.

I got a better deal wth Better Mortgage in terms of mortgage rate. I got the best interest rate with the competitive offer that I got. Also, Better Mortgage tied up with my company to provide their employees with an incentive of a couple of thousand dollars. That also helped me. The process was good. Everything was online, so it was really good. I was able to operate most of the things through online and my emails. I rarely called the representatives on the phone. I was happy with the time the process has taken. It was a great experience to get things processed in a faster way. When I was able to close from the time when I started the application process, it was done in about 12 days. It was faster than the quoted time, which was around 15 or 20 days. Better's team was able to get the things done and get ready for closing within 12 days. So, it was really impressive for me.

They were really helpful. I tried to fill out the application and I didn't see any issues so far. Whatever information they asked for, I had all the documents ready with me. Everything was good.

The process with Better Mortgage was very easy. Their team was with me every step of the way. It was never hard to get in contact with them via email and text. It was also very quick and relatively painless. The uploading of the documents might be a little troublesome for somebody that might not have access to a scanner. But, fortunately, when I was doing most of this, I'm IT, so I work with technology all day. I worked with several different people. All of them were very nice. They were very prompt in responding. My wife and I wound up very happy. We got a low-interest rate, lower than anybody else was offering. It was, overall, a pleasant experience from start to finish.

Better Mortgage got back to me soon after I showed interest and asked for information, and I was able to talk to one of the agents and get things along. At that time, the interest rate was picking up higher, so I wanted to lock in the rate. Everything was done on the website and they sent a reminder and any task I had to do. It was efficient and things got along faster than I anticipated. The interest rate I got is very competitive compared to others as well. I checked some other lenders over the phone then through email, and a tech told me that it was cool with Better.com, but they cannot provide that rate that I mentioned. I will recommend people to at least check and see how Better Mortgage is gonna provide the entire service and the rates.

My daughters purchased a new home, and I pointed them to Better Mortgage. While I wasn't part of the loan, I was somebody on the loan to help. They work during the day and I have a job where I can answer the phone. The reps were good, and I have zero complaints. Better Mortgage also improved their product, and it was better this time than it was a couple of years ago when did a mortgage through them. I have a job that I moved quite a bit around, and I had used Wells Fargo nine times. During the last one, they were completely unhelpful and it was very difficult to even get a pre-approval letter out of them that was correct. They couldn't get it right five times. With Better Mortgage, it was smooth and easy, and it was the same thing this time.

The application process was straightforward. Better Mortgage has an online portal, so they could just upload each document as it filled in and I can track my progress as I added each document. It was easy and quite nice. Within applying, I was put in contact with a customer service person that had all of my information already and they walked me through the very last pieces. I was then introduced to my loan coordinator, and we had a few calls. I tend to want to talk on the phone at the least amount as possible and they were able to accommodate that.

The process was easy. There was a lot of paperwork but they made it pretty simple. They would send an email if there was a new task that I needed to do and it saved me from having to log in all the time.

My experience was excellent, starting with the first person that I spoke with to the person that they passed me to when they were done doing what they had to do. It was an easy process. Once I provided them with the information and they verified it, it was like, "Let's move on to the next step." Better Mortgage was very easy to do business with, the portal was pretty user-friendly, and the people that I dealt with were very responsive and always answered my questions.

I went with a 30-year cashout refi from Better Mortgage. You do the application online and get a loan officer assigned to you. The loan office asks for all the docs and once those are over, you’re gonna get an underwriter who’s gonna contact you if they need anything. Then your loan is done within 40 days. The rate is whatever the Fed’s rates are plus base points on top of that.

I got the conventional program with Better Mortgage and I did it online. I got the documents directly to underwriting. You're assigned a licensed person if you need help. We didn't engage with them that much due to the fact that we're experienced in a sense. But they were available. We talked to them about some things and that was normally something to do with the software. If you're a normal consumer in a different field, it might not be as easy and streamlined. But I knocked out my loan in 12 days. I run a title company so we were able to get it closed very quickly. I knew what the reps would want before they'd want it. All were prepped and any little thing they asked for, I got very quickly. So we were able to close it very fast. They had never seen it done that fast.

Their communication was good, but it could have been a little better. I got the feeling that the people who were working on the account had a lot going on. But we had a very short timeframe. We signed the contract and closed in five weeks. It was fast. The site was also well laid out. Their assignments of to-do lists were spot on.

Everything was online with the application at Better Mortgage. It was super easy other than we had the little hiccups at closing. I didn't know if it was between them or the title company, but we had to push our closing to three different times, which was a little frustrating. It would have been nicer if there was an easier point of contact. I would always have to call a number that would then route me to a phone tree, which was a little difficult. But overall, the process was good.

I got contacted quickly with the first person and went through the paperwork. Everything went smoothly and it was a positive experience. The application process was very easy. If I had to do it again, I would go with Better Mortgage. It worked well. I just had 45 days out closing due to seller needed more time to do their part. But everything went on time and I didn't have any problems. From the initial application to closing, it was less than 45 days. Better Mortgage had the best rate. I understand that the rates change but I would recommend to try Better Mortgage when people shop around.

The application process worked smoothly and easily. Everything went very well. The only hiccup I had was when I paid for the appraisal, Better Mortgage would not release that information to me until after I finished negotiating with the seller and gave me some excuse that I did not believe. But I was quite happy with the mortgage end of it. Better Mortgage has a complete program and if you use the real estate broker that's in their system, you get discounts. The broker they assigned to me was very knowledgeable. Overall, it's an excellent experience. I would recommend them.

Better Mortgage's rates were at the top. It was nice to be able to see everything online. That was a key part other than having to get on the phone and deal with a lot of back and forth. I filled everything out online and it worked out. The rate table was pretty good. There was a good amount of lender credit and it was competitive. The only thing was it's a national lender, so it made me worried a little bit about using a more known one locally to me or a credit union. Other than that, everything closed on time. So, I was pretty happy with it overall.

Better Mortgage seems to give a little bit better of approval. I got a conventional loan. The first part of the process was really easy. There were a lot of complications, generally, with first time buyers. I had some frustration that my loan coordinator was gone for the entire last month coming up to my closing date. Then, we weren't able to complete things within the first period, so we had to ask the seller to delay. Everything else was relatively easy. When I would call in and ask to talk to somebody on my team, everybody that answered the phone was knowledgeable and super helpful.

The application process was straightforward. All the information that Better Mortgage needed was already digital so I could just upload it to them, then they were able to verify all the information. Everything was seamless. It was online, and I was able to better keep track of the process, and it was very transparent. The reps did both email and text whenever they needed anything from me or they also let me know that they were available both email and text. I reached out to them a couple of times whenever I had any questions, and they were quick to respond and more than happy to answer. It was great communication. The whole mortgage process took three weeks. I love the process, and I would definitely recommend it to anybody else.

Better Mortgage was on top of everything. Their website has a little task you have to complete. It was easy. The only issue I had was they kept asking me for my divorce papers. I kept telling them I'm not divorced. I had to write a letter stating I was a widow and not divorced. They should have a widow option. At the very beginning, the rep was quick to respond. I was supposed to be able to get a float-down. When I called in to see if I was eligible, he did not get back to me. I had kept calling my coordinator. She sent an email over to his boss. They were supposed to be seeing if I could get some kind of credit but I didn't get that. That was the only issue I had.

I like the ease of using the website and doing things online. I could upload my documents. Also, the reps were very good and helpful. If you want a streamlined process, Better Mortgage is the way to go.

Better Mortgage provided the lower interest rate. They were the best option. And all the treatment was very polite. They submitted some task to the Better dashboard. I provided the information. We have some interactions by phone. I needed to talk with some of the representatives twice because I had some specific doubts. And they answer very quickly.

We've used Better Mortgage for a refinance and we've also used them to purchase another home. My only issue is when it got to a certain step, there were a few hiccups with times because we're on the East Coast. So, sometimes that didn't quite work out. The application process was fairly quick. The first portion was good. Once they turned it over to the second person, that's where it seemed like it took a little longer. They would always have to put us on hold and try to get answers. Other than that, they have a pretty simplified process. They move you through the system quickly. It's a fast process, for the most part, if you have all of your information ready. The terms are fine. The rates are a little high, but it's kind of par for the course right now with the economy.

I like that Better Mortgage doesn't sell their loans to Mr. Cooper. The process was very easy with regard to the application. I had one mortgage lender assigned to me who was registered with the State of California. He did not end up being my loan processor later on. He no longer worked for Better Mortgage during the time of my loan. I was provided a new loan processor who was named Barbara. She and her assistant were excellent. If she needed anything, she would put the note into the portal and it would notify me. I could easily go back in and complete those tasks. There's a task bar where tasks are completed.

I liked the portal for uploading documents. The automated emails were fine. I really appreciated how instead of a 30-day close, Better Mortgage ended up doing it for me for three weeks. It was super helpful because I was able to move in faster trying to get into my new place. We had contractors scheduled at our old place and it would have been a mess if we had to stay in there for another week. Better Mortgage made it happen to where I could close on a Friday morning, which got me funded and I could move in that weekend, which was way too fast. But I really needed to get in there pretty quick.

Better Mortgage has a better rate and there's an incentive through American Express for a $2,000 credit card credit. It was easy to upload documents to the website. They were also easy to get ahold of. I like that I was able to text one of them and she got back to me quickly through text.

The reps, Justin and Michael, were really good. In the beginning, it was Justin and he kept up with everything. He was very responsive. With Michael, I didn't speak to him as much, but it was because everything was online. There was also one day where the phone system wasn't working, so I couldn't get in touch with him. It was easier for me to upload everything quickly, but there were a couple of days where the portal would just randomly not work, then an hour later, it'd be fine. So I'm not sure if it was my internet or if it was what it was, because it wasn't a long period of time. Overall though, everything was easy. The rate and terms were great and the reps explained things very well. I have recommended Better Mortgage. Even my Realtor ended up getting her mother to go through them.

I had applied online through Better Mortgage's website for a preapproval, and somebody had reached out the next day and got me the full approval, so we could start looking at houses. The rest was history from there. I kept them updated with any offers I was interested in putting in. Then we finally did put an offer in. It got accepted, and we processed the loan from there. Almost all of our communication was done via the online portal or email, and that worked better for me because during normal business hours, I’m in a lot of mediums, so it's hard for me to communicate via phone. Through email, they were very responsive and things were done in a timely fashion.

I appreciated Better Mortgage's business model. Also, they were super responsive and explained things well. I understood the process more as it went along because either they would say something or after they would say something, the way the portal was set up with all the different resources and articles and videos. I did it on a whim to make sure that the offer I getting from another entity was truly as good as it could get, and Better Mortgage knocked my socks off. I was rewarded for being an organized consumer. I appreciated that.

Better Mortgage did an excellent job. It was a very smooth process - no hiccups or blockages. It was very easy to upload the documents. I would recommend my rep, Alyssa, to everyone. She cleared all my doubts. Because of Alyssa, I will be coming back. Better Mortgage is giving a very good credit.

My friend recommended me to Better Mortgage, and I recommended many people to them. After they had a good experience, I used it myself. The application process was all online and the communication was through emails. It was straightforward. Uploading the documents they asked of me was easy, but there was a problem with one document, because I tried to remove my wife’s name. It wasn't easy to remove after submitting application. Other than that, it was smooth. The application and underwriting process took less than a month. I had two loan officers. At the beginning of process, I worked with Andrew, then I mostly worked with Luke. Luke helped me in most of the stuff, and he was really good. He was informative, quick and responsive, and it was nice to work with him.

I'm very happy that we got hooked up with Better Mortgage because they were extremely helpful throughout the entire process. It was a completely online process and sometimes, we were not understanding all the things they wanted us to fill out, and all we would have to do was call or even send an email that we wanted a callback from them. They were extremely responsive. The communication was great. I'm perfectly happy with the terms. I wish the rate was lower, but everybody wishes their rate was lower. It’s certainly not something I'm holding against Better Mortgage. I would recommend them to people that I thought were looking to buy a home. It was a lot easier than having to go to somebody's office and do all that stuff. When we contacted the Realtor, who was recommended by Better Mortgage and also did a great job for us, I already had the preapproval letter.

The whole experience is very easy and straightforward. Better Mortgage had great customer service. They were quick with their turnaround and met their deadlines. And at the time, they had the best rate. They requested the normal documents as far as pay stubs and other proof of information. It moved along quickly. I had a couple of phone calls with their representative. She was informative in keeping me up to date on the status or any information, and was very friendly.

The representative from Better Mortgage was great. Originally, we had asked to participate in the Amex credit, and it might have just been a miss on his part. They're probably super busy and didn't put it in. They had to do that after we closed on the house. So, it extended the ability to get that credit on our Amex. He had said, “Use your Amex so you have more cash flow.” So, we were putting things on the Amex so that's been fun, but that pushed that out about 8 to 10 weeks, which is okay. Other than that, it's been a pretty good experience. The application process was fairly easy. I will tell others if they want something added in like doing the Amex credit, when they switch to the actual coordinator that they're going to be working with on the day of closing, they should make sure that they indicate that with the closing coordinator, and not with their initial contact.

I really enjoyed that we worked digitally, where there were communications through the portal. So that I didn't have to go about scheduling calls or take time out of my day to go meet with somebody. It was cool, and everything was pretty transparent. There was one time that I had questions and the team was pretty responsive. But everything in the portal is pretty self-explanatory. I know where to go get things, and then I would upload them onto the website. If there was some sort of error, they just told me what the error was and what was the cause of the delay. So I submitted a note and let them know. Then I heard back through an email type communication. I was really good with that process.

They were very communicative and good at responding to emails. It was a lot of emailing back and forth. I could have had a lot more phone calls, I just liked doing things by email. I also like having everything online. It made it easier when I had a few minutes to update certain things. There were some strange technical glitches but people fixed them. I was pleased with Better Mortgage, overall.

I like Better Mortgage because the numbers were very clear. I also like the flexibility of changing the points. Whenever I needed something, the rep texted me or emailed me quickly. The process could have been faster though. If they could anticipate what I should expect later, it would be better for organization.

Applying with Better Mortgage was, overall, pretty seamless. Everything was done online mostly through email and text message and I was able to get in touch with anybody when I needed it. But I also was able to get on the phone with them whenever I needed. I just called the general support number and they usually got back to me before the end of the day. From the application to underwriting, it took two months and I was comfortable working with them. But the UI could have been improved as there was inaccurate information on it. At one point they told me to wire money to a lawyer, so I did that. And then, the money had to be wired back to me, so I incurred two charges that they didn't reimburse me for. When I talked to their reps about it, they said they'd talk to their manager and get back to me but they never did. That was about a month ago.

I had a good and smooth experience with them. The whole process was very quick.

They were very easy to work with, as long as you aren't in a super rush. I'd call and get somebody but I wouldn't necessarily talk to my specifically assigned person. I could always get somebody but if I specifically wanted my person, I'd have to schedule a time and I might not be able to schedule it for a few days. Other than that, applying and closing everything out was pretty quick. We were fully underwritten before we made the offer on the house we got. It was five weeks total, which I'm told is pretty out of the ordinary for New York.

Better Mortgage had better reviews. I went on their website and I liked the rate that I found. The process was pretty simple but they did require quite a bit of documentation since I'm self employed. I expected that. That aside, uploading the documents was seamless and getting everything over wasn't difficult. It was just time-consuming. But it was important enough for what it is at the time. The total application and underwriting process took about 45 days. Better Mortgage made things easy and I didn't have to go to a title company. They brought the guy to my house so we were able to close on my dining room table. Everything was really smooth so I was happy.

Better Mortgage was amazing. They had us ready to close in less than a week besides the title companies and everything else that were involved. I'm very impressed. Their rate and terms were also the best ones I could find at the time considering the circumstances. I'm pleased, and I would recommend them wholeheartedly. I like to do things online and have control over situations like that, like Carvana and anything that's cutting edge. It made it very simple and it was awesome.

I proceeded to get loan estimates from Better Mortgage, see what type of interest rates and different benefits they could give me. And as I was shopping around, I didn't think I would end up going with them. Because I'm in the military, so I was planning on using a VA loan which VA gives the best interest rates as well as the lowest percent down that you could possibly go. So, when I was shopping around with Better, it was more just for fun, just checking it out. As I got all the quotes back from different VA lenders and banks, Better Mortgage had the best interest rate and offered me lower than 20% down with a conventional loan. So, it's kind a no-brainer for me to use that.

Better Mortgage came out with the better rates. And overall, a better contract and experience. Everything was straightforward and easy to do. It was all online. The rep helped us out. If we had any questions, the rep was there to assist us. She did her job well. I would recommend Better Mortgage. It was an easy process.

I like that pretty much everything is online. The one part that I did not really like is when I was looking for a loan, the loan officers were more or less readily available for phone call, but that quickly changes once you go ahead with them. I was sent to an after sales team where I had to wait around to get in touch with somebody. They had to give me a call back or somebody from offshore answer the calls and then tries to connect with the officer. That experience is quite poor. It's almost like a bait and switch. Better gives an excellent service before signing and then once you sign, they move on to getting other customers and this customer is stuck with little inferior support.

The communication was good. Whenever I needed them, I called them. If I had to wait for a couple of hours, they called me back. However, the process was a little bit sketchy. They were asking for some documentation, then they were asking for that same documentation again and again. I was also having trouble when we were finalizing the rate and the closing. They kept fluctuating the interest rate and the closing cost. That was so messed up and it took almost three days.

I served as a helping hand for a relative whom struggled with the process. Although a majority of applicants report a favorable process… likely related to a favorable outcome, I find the process confusing, repetitive and extremely difficult to manage. I am pasting excerpts from a review from earlier this year that emulates much of our experience. The worst and unacceptable parts of the “Better Process” is the buyer’s inability to verbally communicate with said advisor for clarifications of redundant requests.

The closing costs were much lower with Better Mortgage, given there's no underwriting fee, so we chose them and the application process was very smooth. The first person I was connected with was very patient in answering all of my questions, which was nice. I was a little bit hesitant to go with an online platform, so it was good to have that personal connection and an actual person to talk to. But I didn't always get an email when I had a task ready, which was a little bit annoying because I didn't realize they were waiting on me for something.

I liked the process. Better Mortgage has an app and that made it so easy in everything that they needed. They did a good job, and I'm happy with them. I already did my online for my payments.

The process of working with Better Mortgage was the worst ever. I started the application with a different company and I switched after talking to Better. The other company does a thing where they would pay for one point of interest for the first year. I talked to Better about this stuff and they said they can do all that stuff. Also, there was an American Express discount they had and I'm an American Express member. Then, I asked them how soon we could close and they said within 20 days. Everything sounded perfect so when I put an offer on the house, I did a 30-day escrow.

I had a wonderful experience with Better Mortgage. I was skeptical about it being an online thing. My brother used them to do a cash-out refi. He had good things to say, so I gave them a shot. They knocked it out of the park. They were on-point. They had a great rate. There are zero fees associated with the loan. There's no application fee and a bunch of other stuff that some of these other mortgage companies do. Better Mortgage works with you. You send them a competitive quote. The team will analyze it. If there's a concession that can be made to make the deal match, they will. We closed very quickly. There was no hassle. Literally, we bought our condo from my cell phone. It was easy. I would recommend them to anybody I know buying a house. I'll use them again when I buy my next one. The only thing is they could do better to have a decent mobile app.

Better Mortgage has a wide variety of mortgages for my situation. Whenever I needed communication, people responded back to me quickly. The process was smooth compared to other ones I've done in the past years. I've been doing this for a number of years. Back in the days, we had to do it on paper. It was a real pain. But this refinance with Better Mortgage was simple. We didn't have any hiccups, other than some of the information on the closing documents weren't done exactly right, and we had to close the second time. It was due to Better Mortgage's oversight on something. But all things considered, that was a minor detail.

The process was relatively smooth and easy. It was a favorable experience.

I used Better Mortgage to refinance my house in 2021 and it was a really smooth process. I liked the user interface on their website. It let me pick my rate relative to points purchased and see my principal and interest payment without having a bunch of back and forth with the loan agent, which is a huge hassle. If you're trying to see what your options are and don't necessarily have a direction you wanna go, you wanna see what's available to you. Better Mortgage seemed like they've put some money into the technology aspect. In terms of processes such as talking on the phone and trading emails with tons of numbers, rates, and payments copied and pasted into them, they were way better.

Better Mortgage could do a quote or an estimate for how much I could get approved for in three minutes online, which was a big thing. I didn't have to wait and I could just put in my information and find out if I was pre-qualified myself. I was and I moved forward. Also, they outdid my credit union by a ton. They were able to do the closing 14 days sooner than a typical FHA loan, which was really cool. It moved very quickly and I really liked the task dashboard that I had so I could check out all the time and see if there was any other information that they needed. I didn't have to search through emails and voicemails, call people, and go places. I could just do it all right from my computer or my phone and that part was really nice.

Everything went smooth, but because I kept transferring my money back and forth from one account to another, that made the process complicated. Besides that, it was a good experience. Everything was on point. The process took about a month and a half. I got a new mortgage, and the interest is really high because of the time that we were in at the time. The rates are starting to come back down, and I should have waited, but in my circumstances of living, I couldn't wait. When I was finalizing the papers, they said, in six months, if it goes down, that's when I should refinance. I'm gonna do that, hopefully, in the future. Also, I'm gonna save for another down payment and use Better Mortgage again. I recommend them to other people as well.

Better Mortgage was very good and easy to use. The application and the underwriting process were very quick. My loan servicer got switched and I had to talk to the reps a little and it was always positive. The loan officer I had did everything he could to keep this rate locked in and they gave me a deal at the end. Given the market conditions, I was happy with it.

I called Better Mortgage and then they called me back and said they will set a meeting and consult with the loan officer. It's easy. The representative was very professional.

There were a few issues with the application with Better Mortgage online. There were a few quirks online, but they were resolved quickly by the representative helping me. It looked like there were a couple of glitches where I needed help from a rep, and she said, “I'll fix it on my end.” Everything was good. Everything was quick. She was excellent. They got back to me right away. The terms and the rates were good. They beat the other companies that I was looking at. I had a good experience.

The application process with Better Mortgage took some time, but it was easy. The communication with them was pretty good. I didn't have any issues. There was some kind of misunderstanding on some of the documents I uploaded but once I spoke with them, everything was clear and the process could continue. The interest rate is a little bit high but that's the rate that was available on the market at that time. Even at this time, if I compare it with the interest that is available now, mine is good. Better Mortgage was fast. They understood my requirements and they helped me a lot. They were very helpful.

Better Mortgage had a scheme where you can buy the house for you and it’s like paying cash up front. Later on, their application process was also straightforward and the communication was clear. Moreover, the rates that they were giving me at that time was good. So there was transparency toward the process. People should go for it.

For the most part, it was a good experience with Better Mortgage. They were the most consistent with their support and on the loan and under the terms in which I was most comfortable with. The process was a lot more extensive than when I filed for a loan over 27 years ago and that has to do with validation that the applicant is qualified for the loan and not taking on undue financial burden they can't cover. But as a whole, they did a very good job of keeping me abreast of what was necessary to close the loan. Even though I had minimal debt compared to my overall net worth, closing out on some of the accounts and trying to get that information to Better Mortgage online was a little challenging. But at the end of the day, I was able to do it. I maybe was a little frustrated because I wasn't used to having to do that in the past.

The initial setup with Better Mortgage was very easy. The only hiccup was there were some questions, because I had a large sum of money that entered my bank account in the window of their examination, and it's because I had sold my home in Texas. So, for some reason, we couldn't get on the same page of what kind of documentation they needed to be okay with that in underwriting. I kept getting these cryptic messages inside the webpage like they need something and I would send them what I thought they were asking for, and then they would repeat the same message.

I never had any hard situation with Better Mortgage and I'm very happy with the process with my house. I recommend this company for those who are looking for mortgage.

I got a standard loan from Better Mortgage and I was able to buy my house. The process was all online and the loan was approved in under one month. The current system is good and the reps are mostly available.

Better Mortgage is a good company. The employees are working very hard and are also very professional to answer all kinds of questions. My representative is very patient. It's always very easy to find her. I can chat with her because there's a lot of questions. The follow-up emails are very quick. However, after the loan has been done and the escrow amount was transferred to my mortgage payment, the escrow amount was not correct. There are some communication issues with the title company.

I was working with another lender, but I was having a bad experience. I ran my credit with Better and I had a few other options. Better matched the rate and had better on the closing costs. They have a very quick process to get tasks executed to keep it moving. One thing was when I joined, they were going through some shifts internally. I started with one representative, then the person he laddered up to was on it. Then I got rotated to my last one, which was the third person by the end of the process.

Everything went well. The application process was very user-friendly, intuitive, simple, and very organized. The cash offer program gave us upper hand getting our house. I’m happy that we used Better Mortgage.

I sent Better Mortgage a quote that I got and they made it better. They require a lot of documentation but the application process was simple. If you have all your documents available, it's straightforward. They give you a quote and are ready to talk to you and explain the process. I crossed two loans with them. In one of them, the seller was difficult. We had to extend it a couple of days but they were willing to work with me. However, I got transferred to different people. I was working with this person and unaware the next time, my file had been updated to a different person. I kept on reaching out to the old person. But anytime I got in touch with the person, they were very communicative and they explained everything to me.

The process with Better was the most straightforward process. You go into the site, and it tells you what you still have to do. I like it much better than 30 years ago when I got a mortgage in person and had to do all that stuff. Better's innovation is excellent. I always am cursing at online things because they're doing something dumb. But I don't remember a single thing wrong with Better.

They did a very good job with getting all the paperwork done in time. I was happy with how they followed through on the process. I liked their website which kept telling what the tasks were. If I didn't follow up, they called me. They were also available via chat if I had any questions. I had a good experience.

I loved working with Better Mortgage because everything is systematic. Most of the time, I do not have to talk to anyone. I just open the portal. In terms of uploading the document, everything was crystal clear on the website. The only thing I would have liked to see, that what is happening with the current rate. They have all my information and credit. I have booked for this rate, but currently this rate is going on. I had to create another profile and check. I just wanted to see.

The online application process with Better Mortgage seemed quick and I was pre-approved immediately for way more than I can afford, which seems weird. It was a little predatory. At first, I had a guy named Tony and he was great, friendly, knowledgeable and accessible. But then, I couldn't get ahold of him. He was supposed to send me something and he didn't. He wasn't getting back to me so I sent a rude message to the Better Mortgage people and they called me immediately.

The online application process was fairly straightforward and the user interface was good. Everything was fairly clear. I like the little information boxes that could explain more. The tasks were a nice way to track what we needed to do next. We’re first-time homebuyers, so it was nice to have the easy mode to navigate. We started shopping in late July and we had everything in their hands fairly quickly. So we were able to put an offer on a house in August and then closed on September 9th. We worked with a couple of different reps, which was not optimal. But it went fine. Working with Better Mortgage made the home buying process much easier.

The application process with Better Mortgage was easy. It's very convenient. I was able to send in everything electronically and it worked out good. I work a lot so it was nice not to have to go somewhere to do all the paperwork and sit down somewhere. It's just some of the options at the end would have been better. You can get float-down options with a more conventional lender and that would have been nice because I got locked in in one of the high peaks and then immediately, it dropped a whole point a whole week later. But the reps always got back to me and they were easy to get ahold of. You could text them or email them whenever something was coming up.

Better Mortgage has a portal online and you could upload all your documents. It was very user-friendly and easy to use. It would notify you if you had tasks to do. The only snafu I had during the whole process was when we went to closing. I'm on the East Coast and they're on the West Coast, and we ended up waiting an hour at the title office because they weren't open yet. The nice part is we could do stuff late in the evening because they were still working. My mortgage loan officer, Justin, was amazing. And everybody was super-duper attentive. Throughout the whole process, they ask you before you even thought about it. It was a great experience and Better Mortgage was excellent. They were on top of everything.

My experience with Better Mortgage was pretty good. Everything went through okay and was pretty smooth. I don't have problems with any of the people that were in charge on the team to purchase my home. It was very comfortable to just call their reps, and the way that they have all these people on the weekends was good.

Working with them was great. I was able to get information and identify a home very quickly. They worked through enough on the realtor side but also with the mortgage part. They let me know the steps that I needed to take in order to be able to get a mortgage and walked me through quickly. If there was something that they needed, they reached out to me and I was able to get that information.

I've faced so many issues since the time I applied with Better Mortgage. They have many issues going on with their company. There was never any single point of contact working on my application process. Over the span of the process, I worked with four different individuals. They're not up to speed on my application. Also, I used to struggle a lot to get a hold of them to know the status of my application. Also, they ordered the appraisal late and because of my appraisal getting less, I had a tough time. I had to put down more for the closing cost for which I am not prepared.

My experience was fairly easy. Documents that were needed were clearly stated on the website portal that I had to log in to. But every time I logged in, it was a little funky. When I click the dashboard, it would cycle through a couple of times and the login screen would show up again, disappear, and come up again. Then I would finally get to see my dashboard. Some of the website stuff needs to be polished a bit.

The process was smooth. They were very professional and everyone kept me in the loop which I appreciated. I got a fair rate. I recommend Better Mortgage. Everyone on that team will get a positive review from me.

I got a 30-year fixed and conventional loan. It was simple and they were able to help me. They doing whatever things I was kinda lost at for me. The online process was easy and the questions were simple. It made it a little easier. The process was fast and the rep I worked with, Sonya, was super easygoing. It felt like I was talking to a friend and I was comfortable. It made it a lot easier for me to make the jump and go through with closing. But it would have been nice to be able to talk about what kind of down payment would be better for me to do. I had to guess my own down payment a lot just to choose what will work for me.

Their rep Tony was very good. The process was fast. They were done in two weeks. The good thing is that I can choose my own rates. I don't have to wait for anybody else and I can can see how much I have to pay if I buy credits in front. That's fantastic.

Better Mortgage is great. I like it. They are very quick and precise, and concentrated on the work they are doing. The rate has to be reduced though.

I spent a lot of time googling and researching online, and at the time I was looking at it, Better Mortgage had the smoothest process and best rates and they had pretty good reviews. It was a little dicey because they had some stuff about them online about there'd been a big layoff. It didn't sound like it was handled very well last year, but for the most part, most of the reviews were good. Casey was awesome. I was able to text or email him. He was always really responsive. The communication with Casey was great, but sometimes the stuff we got back from the underwriter was kind of confusing. Casey was able to explain some of that though. The whole process was going really fast, but then I accepted a new job. So, it took a few weeks until I got my first paycheck from the new job, and then we closed it. The delay was on me. It worked out.

I have recommended Better Mortgage to every single one of our nine children. It is awesome. I was assigned to a loan team, and then they let me know the team members’ names. When you call Better, your name comes up on the computer screen and the person who will answer the phone will try and address an issue. If they are not able to address the issue, they ask you to hold, then they reach out to the team leaders. If Tony is unable to take the call, then Colton will answer. If Colton’s unable to answer, the other guy will answer. If they are not able to answer, within 10 minutes, I have a callback and they have addressed the issue. It's impressive. We've done loans through Wells Fargo. We've done them through a little place out of campus. We've done loans through all kinds of places. We'll stick with Better.

I'm an American Express customer and they had an offer with Better Mortgage so I took advantage of the offer. Working with Better Mortgage was great. I was able to get my pre-approval the same day that I signed up. I was able to modify my pre-approval letter as needed. The whole experience was pretty seamless. Their representatives were really friendly and helpful. I was able to contact them at any time. They were really responsive.

Better Mortgage reps are equipped to answer all questions so it was nice. I've gone to a couple of banks to try to get a loan and they all turn you down right away and tell you things you gotta get. Even though Better requires many of the same things, they were a lot more willing to work with you than a traditional bank. Elliott, the rep, was very quick to answer questions, even when I texted them. The response was very fast and professional. He was trained well because he knew and if he didn't know, he would ask someone and find out within the same day for me. The process took 35 days. It was from the beginning of July through August 5th. We could have closed earlier, the last week of July, but then I would have to change my homeowner's insurance. I already have homeowner's insurance that started on the 5th, so I didn't want to go through the hassle of changing that. I just continued with that closing date even if I could've closed earlier.

Working with Better Mortgage was great and I started a new application yesterday. The portal is easy and you just upload everything. People don't keep calling you all the time and ask for documents. It’s simple and everything's just there. The process was a little bit slow though after I provided all the documentation. To get the final approval was a bit longer than other companies that I already worked with. But the communication was great. Even with chat people or with the loan originator was completely fine. I strongly recommend Better Mortgage.

I tried to go through a credit union because I heard that they might have lower rates. They took so long to get back to me. I went to a mortgage company and the rep was very prompt but their rates were higher. The process with Better Mortgage, on the other hand, was very seamless. I was very surprised. The application was super easy. I liked their website and how it was organized. It lets you know exactly what you need to do and when. The woman I talked to on the phone was the one who initially set me up. She assigned me over to a guy and he wasn't the best communicator. It was really hard to get ahold of him. He went on leave and another guy came in. He was great.

The online application process was self-explanatory, and I like that. I've been told my rates and terms were good too. Being my first mortgage, the process was good and it didn't take very long. Dealing with people with stuff like that, this was the best experience I've ever had. If I had any concerns or questions, I get in contact with the reps and let them know. I was impressed with how nice they were. I've seen people deal with something, and they weren't so nice. I’m a homeowner now, and Better Mortgage helped me a lot. I'd use them again.

The application process with Better Mortgage was very simple and went very smoothly. The total process took under 30 days. Justin, the rep, was great because we could text and he replied back instantly anytime I emailed him. The agent helped a lot with guiding us as far as what type of house we were looking for and what we needed. I was impressed with the responsiveness. This isn't about the rep but the ease of the website with the way the tasks are set up so that you know exactly what is required and you can mark them off as you go. It made it very easy.

Better Mortgage offered good rates and the mortgage loan expenses were at par with other companies that I got quotes from. They also had program where the for house that I wanted to buy, they would offer cash and buy it first. Then I had a period of time to get my financing nailed down and buy the house back from them. That was important because in this market, in my geographic area, unless you had a cash offer, you weren't going to get the home you wanted. It was because of that that I'm in my dream house. They were on top of everything. I also liked that they had a real estate group, a mortgage group, and a settlement group. It was like a one-stop shop. When I had questions, I could talk to them all, and they could also talk to each other. It made the process better.

We were purchasing our second home, and the online application with Better Mortgage was not hard at all. Afterwards though, when they were trying to approve me for the loan, they asked a bunch of questions and it was more intense than any other loan company I know. I also applied with two other loan companies and Better Mortgage was a lot more aggressive. Maybe that's because they were online. I ended up picking Better Mortgage because the local mortgage companies have had padded so many fees. I haven’t bought a new home in 30 years, so things have changed on how you buy a home and how you pick a mortgage company. With the rates, it was a good experience and they were more competitive. I also liked the idea that they offered something that the local mortgage companies did not.

The application process was easy. All I had to do was plug in my information on the website and submit the application online. The rep I worked with was good. She stayed on top of things, and at times, a little pushy, but she was just trying to get our closing date to be on time. I highly recommend Better Mortgage. They're easy to work with, and working with them impacted my life in a good way because I was able to eliminate some credit debt. The rate was fair at the time, and the terms were what I asked for. So, I got what I wanted.

When we started home shopping, our Realtor pushed us towards a local lender. Once we got to the point where we were a lot closer to finalizing the purchase of our home, we started to shop rates and that was when I reached out to Better. It was hands down better than the local lender we were getting. I picked up the phone and had a conversation with our broker on the Better side to confirm some details. We were able to lock in the rate and move things forward quickly. The process was self-service. It was easy to get access to the information I needed in order to make a decision. I am technology-forward and appreciate being able to have access and transparency to all the information online. I was able to, at any time, see what was going on with my loan application. I would check in once a day and see we have new tasks and I would get those done right away. It was very efficient. It worked great for our needs.

I did some research and Better Mortgage came up as one of the better lenders, but then when I went through it, I wasn't too sure now. I have a pretty clean case and they just kept on pushing stuff out. They gotta extend it. Finally, they tried to make it up, but it was very stressful. I have over 800 credit and a lot of very good financial strength in all my portfolio of finances that I manage, and I don't think they really handled it that well. The loan officer was very good but as a company, I don't know if I would recommend them to other people. They made the process very painful and I wasn't so happy.

I had another quote and Better Mortgage did a matching on my estimate. Since everything was online, the process was smooth. I always got the status update through the online portal. My rep was supportive. Those questions I've thrown, she found the answers for them. The one thing I didn't like was my original closing date was July 21st and they didn't let me know there was something pending with the title company. They informed me very late. They moved my closing date on their portal, which was not good. They should have informed me the previous week if there were any concerns with the closing date. In that case, I could have talked with the title company and sorted it out. That pushed my closing date to the 25th. I planned my housewarming on the 22nd so it got messed up. Also, I had to extend my apartment lease. I had to pay a week extra for my apartment.

Better Mortgage had the best interest rates available. We did shop around and no one else could really beat or come close to them. It was convenient working with Viv and Adam. There was a little bit of confusion because we happened to hit some vacation time. So, we got switched from one person to another right at the very end, but it all seemed to work out pretty well. The week of closing, we worked with Adam and he was super helpful and responsive. The title company for the seller was a little bit sassy and they did great. Adam was very responsive to her and seemed to calm her down quite a bit too. We've already recommended Better to multiple friends and family members.

The process at Better Mortgage was easy. Everything was electronic. It's an easier process than dealing with a traditional loan process. If I uploaded a file and it wasn't what they needed, they rejected it. It had the reasoning why it was not suitable for whatever reason. But if they did not notify you, you have to go on that website and check yourself.

Overall, it was a great experience with Better Mortgage. I would definitely recommend them to individuals who are comfortable doing everything online. The entire process is online. If you need to speak with your mortgage loan officer, you have to schedule an appointment. To speak by phone, you do that online. You upload all your documents online. I had to download a scanner app. However, at my closing, our Realtor informed me that you have one in your notes on your phone, but it didn't have the ability to be able to scan documents. It can take pictures, but it's just not as easy as being able to upload multiple documents into one file. You have to upload them one by one if you don't have a way to scan documents. If someone's not very tech savvy or doesn't have the ability to use the internet, Better Mortgage really wouldn't be a great fit for them. But I've shared with others that it was a very smooth process and a really great process.

Better Mortgage made it easy to qualify and purchase a home, and the process was very straightforward. I love the online tracking tools and daily tasks so I could stay on top of what I needed to do and see my progress. I like the process with Better Mortgage. It was a lot better than any of my other mortgages that I'd done. The rep was nice but I was frustrated that he took a vacation on the day of my closing. He seemed a little green too. He didn't have the answers to things that I felt he should have. He was competent enough but was not the best part of my Better experience.

Working with Better Mortgage was great. It went off much better than I was hoping the mortgage process would go. James was great. I didn't end up dealing with him too much just because I was moving fast and he was on vacation until a couple of days into the loan process. But he and his partner were fantastic. I was able to email and text and get everything taken care of on a fast timeline. However, the website had some bugs in it. Just some things that made it difficult to log in. I ended up having to get a support ticket filed back at that point and it corrected the issue. Other than that, everything was great.

Better Mortgage gave me tasks that I needed to do and the information I needed to give. The hardest was part I had been through a divorce. So, some of the information was hard to give because they were looking for information I didn't have. But otherwise, it was easy. I worked with Tyler. Even when he was at home and not at work, he was really helpful and was always available if I had questions. However, some of the communication with the people approving the loan was lacking. On the website, when I had to provide certain information, there wasn't really an option to talk to anyone unless I called Tyler specifically to explain why I could or couldn't find the specific information and that he would have to contact them.

I did Better Mortgage for my first-time home. The experience was from application to closing was very easy and seamless. The portal was very straightforward and incredibly convenient. It was very easy to move through the process. The only thing was communication was a little harder just because I couldn't get ahold of our direct person. I had multiple people on my account. One of them was very engaged so I could text him anytime, which was great. It's just that he couldn't help with all of the answers. He would reply and would always stay on top of things. But he would have to say, “I have to get back to you and talk to the loan officer.” I knew he would take care of it. My actual loan officer, on the other hand, was a little bit hard to get ahold of.

I had a great experience with Better Mortgage. The interaction was really clean. The user interface was really nice. Feedback was quick and the process was clear. Pretty much checked all the boxes. There were a couple of times where the steps in the prompts were unclear which doc goes where. For example, I had two other mortgages and Better needs records for them, but they were from the same mortgage lender. They wanted one mortgage statement uploaded and then another one, but it wasn't clear which one.

Working with Better Mortgage was nice because all the tasks were created and we could upload all the documents and we could reach out to the people if we have any questions. The rep was also very helpful and gave all the input. It was smooth. But getting the documentation from the other people was a little bit difficult. But that was the only thing. I would recommend Better Mortgage, for sure.

Better Mortgage offered a better rate. I ordered my appraisal and the very next day, it was received. Their process couldn't have been easier. I went online. I applied. They came back. They offered me this really cool table that allowed me to pick what rate I wanted, how much I wanted to pay for it, and then the flexibility of changing my mind. I was really impressed.

Better's process was fairly seamless. Most of it was online base, which I appreciate because, that way, you get an email saying that you need to upload a document instead of constantly getting separate emails and separate phone calls from a loan officer. I felt that the user interface of it from the online portion of it was a much more preferable way to deal with it. Also, I'm getting a call from somebody at Better, but I'm not getting multiple calls from multiple service providers. I was in a situation where I was having to refinance unexpectedly because of some stuff going on on my end, but as far as what the terms that I got were relative to what was available at the market at the time, I was pleased.

Overall, working with the reps was really good. The only hassle we had was that some of the documents, we would upload several times and they would say it wasn't correct in a certain way. So we'd have to go back and forth a few times to finally get what they were looking for. I got pretty good terms. I didn't shop around a lot, but it seemed about as good as I was finding.

I used Better Mortgage before and they let me know what they need better than most others. I had other mortgage brokers who sent me templates. Also, doing everything online makes things easier. I like the experience on their website. It's just easy to understand and follow. The process was good and very straightforward. My rep was always available and our preferred communication was over email. I found him to be pretty responsive.

The process was a little bit lengthy and the communication was not good. My immediate loan officer was very difficult to get. So that was problematic because sometimes email doesn't work. If you talk directly, then it needs to be resolved very quickly and if you do those things through email, it would take time to reply. Even in the closing, it was very difficult to get the loan officer. When I called, it was going to customer support and every time they explain all the things, they'll relay to them again to corresponding officers. So it's really a headache.

Getting the mortgage through Better was seamless. Towards the end, it was a little bumpy but other than that, everything was all good. It will be really good if the lender consultant can interact better with the title office because I had to do a lot of back and forth between Better Mortgage and my attorney towards the closing. I was primarily talking to somebody over text messages and everything was seamless. It's just that when it was the closing time, they were not able to provide all the documents and the closing statement properly to the title company.

I've done multiple conventional loans with Better Mortgage. They're good at what they do. The user interface is easy to follow. The requests are usually clear-cut. If you have any questions, you press a button and then you ask somebody there and somebody chats with you. In the past, it was a little easier to reach people over the phone for them to call you back. I noticed that this last time was a little more difficult but normally if they cannot answer you over the phone, they'll set up a call for somebody to call you.

My rate and terms were decent. The only thing that kind of held us up at the very end was the closing process. They didn't completely have all of their I's dotted and T's crossed. We had to go back to the closing attorney three times because Better didn't have it all together or wouldn't release funding for certain things not signed. Plus, they put the wrong name on one of the forms so we had to go back and re-sign the entire package.

The last application process was a bit of a struggle considering there were a ton of times where we had to keep revalidating documents or there were a lot of specific documents that we had to keep following. Other than that, the reps did a really good job communicating with us.

The process was pretty simple and everything was self-explanatory. I like the website and their representative, Steve. He helped me a lot. I got a better rate.

We are very happy with Better Mortgage. They completed all the tasks on time. Whenever we asked them, they replied on time. And at the time of closing also, they were ready with everything from their side. The communication was clear and concise. We are definitely gonna recommend them to our friends.

Better Mortgage has a pretty smooth process. The good thing was that we were able to see what step we were on at all times on the website and we were able to give information as needed when it was needed. You can’t go wrong with Better.

Obtaining my mortgage was a pretty easy process. I filled out the application online and they reached out for any follow-up documentation that they needed. It was very simple from beginning to end. They have this task system set up where they'll put a task in my portfolio and send me an email telling me that I have a new task. I'd go in and see what that new task is and I meet whatever those requirements are, whether it's more documents or whatever. Then, once we found a place, we had a pretty quick close. We wanted a 30-day close and we met that far. Also, I worked with Vivian and she was always there. She was always available for follow-up questions. In the online task process, the verbiage sometimes could be challenging in terms of trying to determine what exactly is it that they are looking for but I could always pick up the phone and call her and get guidance.

I got a 30-year fixed mortgage through Better Mortgage. I submitted my application and from there, it went through the discovery. I was applying to get a pre-approval letter. So, I produced just enough information to get a pre-approval. Once we closed on a house and went into escrow, then a bunch more documentation was required. Overall, it was a smooth process until it wasn't. During the time that we were closing the loan, the rep that we had initially was laid off, and then we were given to his manager, and then we were assigned to another rep. Some of those handoffs were a little rough. One of the things that was almost a deal-breaker was that they were responsible for the appraisal. The first appraiser didn't want to do it and it fell through the cracks after that.

At the beginning, it was good working with Better Mortgage. I did a refi with them a couple years ago for my old house, so I used them to buy a new house. It worked great for the most part but they had lost a lot of people so they started getting busy and it was hard to get ahold of someone. Then, whenever you call the main line, you couldn't get ahold of your loan advisor person. It was a little bit stressful for a while. Doing the refi again, I might not use them because it's easier to go to a local office and tell them to take care of it. I know way too much about mortgage stuff now, such as preparing documents because you have to do it all yourself. It tells you what to submit and if you don't mind doing it, it’s alright. But it's not like you can just go to the local office and tell them to take care of my documents for me and then it goes smoothly. It takes a lot more work on your end to do it.

The technology was easy to apply, and the rep was courteous and kind over email and phone. It was a smooth experience with Better Mortgage.

The process of signing up with Better Mortgage, doing everything online, uploading, downloading and crossways loading were very foreign and so amazing to me that I could do that. Their communication was great. The only complaint that I have is they had a big laying off of a bunch of people and just as I was about at the finish line, they pulled the girl from North Carolina that I was working with and gave me somebody in California. The transition was smooth, but I would've preferred to stay put 'cause that was a little jarring to be pulled in the middle of this process.

I recommend them. Working with them was really good. Everything was online and it was easy to upload everything. The mortgage rep was able to talk me through everything and he was really nice. His assistant also helped. I had one hiccup where the rate got extended because of closing date, and they didn't clarify that. But the representative fixed that and credited back to me. It would have been nice if they notified me but they just did the rate extension without telling me. But I get that they did it so we could make sure we close on time with the rate.

Better Mortgage had pretty good rates compared to the others and they had a tie-up with my credit card company, so there was a small incentive at closing cost if we went with their mortgage. Overall, it was a much better financial term for me. The process was mostly straightforward. I was working with somebody at Better Mortgage for the majority of the time, but then a week away from my closing, they laid her off, and then somebody new had to come in, and then there were some delays because their paperwork wasn't ready and my closing got pushed out by two weeks. So, that portion wasn't ideal but apart from that, it was okay.

The lending process at Better Mortgage was very well-organized and really perfect for my needs. The agent was very supportive. Whenever I had questions, she got back to me quickly and helped move things along very well. My husband died during the pandemic and this is the first time I've done everything by myself in 45 years. We've owned three houses. Better Mortgage made it very simple for me.

I had good access to Better Mortgage and I liked that. They always have somebody answering calls very quickly. One individual started off then I communicated with others that were within their group. There was one or two that I actually dealt with on a daily basis for when I needed to contact them or they got ahold of me. Everything we talked about on the phone was clear and so was everything they emailed to me. There was no ambiguity to anything. Better Mortgage is a good finance company to manage your mortgage.

I started a refinance application with my previous mortgage company but Better Mortgage gave me better options and a better rate. I was not excited to complete all the tasks that were given to me, but it was nice to get an electronic notification that I needed to complete tasks. If I had any questions, the representatives were super prompt and answered them in layman's terms. They were also very friendly. I was incredibly happy and satisfied with the process overall. I would recommend Better Mortgage to anyone.

It was easy to work with Better Mortgage, and they had a portal that was really nice and clear with all the steps. The application process online was really straightforward. I had my agents switched out four times, so that was weird. It feels a little sketchy, but I just kept going. I even was texting whoever my rep was at the time and got it done. They were willing to drop everything, call or contact me, or respond right away. They went out of their way to help and explained things. I really liked that I could see the rate table. I know there were some that were hidden because I know I got lower than what was on the rate table when I asked, but that's normal. Overall, Better Mortgage makes the steps and process very clear and concise.

I liked the portal of Better Mortgage which was very nice and easy to manage. I learned to keep up with the portal. It would let me know if something was due and send me notifications. It was easy to know where I was and what was being asked of me. I especially liked the people that I was assigned to. They kept me informed and their communication is really good. I had a team so if I call this certain person back, someone else may answer but that person would totally know my profile and what was going on with me.

My first experience wasn't that great. I tried again two months later. It was just having to pay an appraisal fee before they check out my other documents. The first time, they said I didn't income qualify. Why did I pay an appraisal before they knew that? Other than that, the process was fast and the terms were good for the time being. I recommend them.

The reps at Better Mortgage were on top of everything. I’m really happy with the process. Every time that they asked for a piece of information, I did my best to get it to them as soon as possible. They wanted two statements. I said, “I cannot provide a second statement because I've only had the account for a month.” They said, "Just provide the second statement since it should be available before closing.” That was the only thing that I was worried about.

I liked Better Mortgage's ease of online use. The process was pretty slick and smooth. I just sent them some emails and then I had some money. I had an app that I paid for to turn things like pictures into like a PDF right on my phone. I could snap a picture of anything and then it would turn into a PDF and I can send it right to Better. They did a very good job. Everything went great. The reps answered questions, helped me out, they thanked me and they’re polite.

The rep was very nice to me. She knew what was going on and was with me every step of the way. Everything was online and I had to upload documents but the process went fast. I'm satisfied. The rates could have been better, but I went with it. I had to buy some points and tt was easy 'cause everything was computed. She gave me options.

The application process was straightforward. It was mostly digital. There were a couple times where I would have liked some quicker response or a more thorough response, like sometimes the answer was kind of superficial and didn't get to the details I was looking for, but for the most part, it was a positive customer service experience.

I kind of went through Better Mortgage's application process twice. I had an offer on a house and we got almost to the end. Then the buyers wouldn't put something in writing about replacing the roof. I had to walk away from that sale, but in that very first application, I was super impressed. It was super easy. Better's systems work so there wasn't a lot that I had to send in. I was expecting to have to send in a lot more documentation but their software did everything. I just had to verify a few things. It was super helpful. I like the task aspect of things. The notifications were good.

It was a fine and very efficient experience with Better Mortgage. Their rates were also very competitive. They were the best I could find. Their online process was very well-developed and thought out. It has a to-do list that keeps track of things that are pending, the things that I need to do and the status of them back with Better Mortgage. That worked very well. The rep I worked with was also very good and responsive. If I posed a question to her, I got a quick response and follow-through was good.

The worst mortgage company, First, they are not honest, and they don’t keep their promises. They say that they have an appraisal guarantee program if you use their Better real estate agent, and then if the appraisal comes back lower than the asking price they will ask you to pay the difference. This appraisal guarantee program is fake. If you get an advisor he/she never calls. They never follow up, you have to keep calling them to keep the process going otherwise you miss your closing date. They keep asking to upload the same documents over and over again. It’s exhausting to deal with this company. They are unexperienced, they can’t do simple calculations, they just add all numbers together without any consideration for other factors. The worst part is they close your account and then delete your application, and deny your loan without even call and letting you know.

Better Mortgage came out on top with the rates which we could afford as well as discounts. They didn’t have any kind of origination fees. So, that was beneficial for us to make a decision. There were two loan officers. One of them did the initial. Later on, the loan was transferred to an actual officer who oversaw it until disbursement. The entire process was very smooth. They kept me appraised with what step I’m on, as well as what documents are required. They kept emailing me. It was very easy to work with them. So much better than any other company which I was in contact with.

Throughout the process, three of my loan officers were laid off and I got bounced around a bit. And that's just what's going on in the industry nowadays. Everyone lays off people. So, it's like a bag and save, where if you do your own mortgage, you save some money. So, I was very happy with the rate, being as I know the job and I know what I’m doing, it was easy for me to get the mortgage done. But there was a lack of confidence on a lot of loan officers' end. It was them not knowing the answers right away. Lack of experience. And more of probably dealing with a call center instead of a personal touch, the experienced person, like myself, that I’ve been doing for 15 years. I had to guide them on what they need to tell the underwriter.

I got in contact with them and an agent called me afterwards. I got the online task and I was able to reply to them and upload information. I did everything they wanted within two days and it took them two weeks to get things done. Communication was really good. They were always responsive.

Everything was pretty easy. As soon as I input my information, they got back to me. The whole process took the 30 days that it should take to close on a house. I had to buy down the rate but it was okay.

I got a 30-year fixed loan and everything was great. They're on time and on target. Every communication was seamless. I never had to wait for any information. Every time I called, they were very easy to get in contact with. This is the smoothest experience I've had in a long time with financial transactions regarding a home. The closing was super quick as well and everything was guaranteed and delivered.

There were a couple of things that got mixed up. My real estate agent was told one night that if we completed a certain task that day, we would close on a specific date. Better Mortgage turned around the next day and said something completely different. They said we had to push the closing out by a week. It was okay but not ideal. Other than that, working with them wasn't too bad. Still, go with somewhere more local.

The process was friendly and straightforward. I received a prequalification within an hour. Once I logged in the interest rate with them, they asked for different documentation which I provided. My reps were helpful. They were available at any point in time. If my loan officer was not available, there is some other loan officer who would pitch in and I would still get my answers.

Everything went smoothly. The rep I worked with was responsive at all hours of the day. Sometimes I would send off a message in the afternoon and still got a response that afternoon. They were on the other side of the country three hours behind us and it was impressive.

My experience with them was easy. They have the online portal. It was straightforward and clear. There was a change in my rep in the middle of the process which created some disconnect. But overall, communication was okay.

Working with Better Mortgage was very easy and it was fast. They have a fast turnaround time and I was able to submit everything online. Everything went well.

They were really responsive throughout the whole process and made sure that the whole process flowed pretty smooth. Any time I would send them an email or call them, somebody would answer or get back to me really quickly. It took us a while to get the offer accepted on the house but once we had the offer accepted and we applied for the mortgage, getting approved took two weeks or so.

I like their process. It's very streamlined and they're very responsive. Also, everything can be done online. I’m very impressed.

Signing up with them was pretty good but it's a trade-off. You'd get a good rate but a lot of hassle. It was like a touch-and-go kind of thing. It was weird. One minute, I'm okay and the next minute, I'm no good. They need to get their vetting process down to where everything isn't such a touch-and-go kind of thing. But other than that, it was fine with their reps.

Better Mortgage's rates were very competitive and they also offered that $2,000 American Express statement credit. I give their process a 10 of 10 score. I had done some research with other mortgage companies, and the ease of application, with everything being electronic, was fantastic. I could go in at any time and look at the status of our application. I would get email alerts letting me know that there was a new task for me to complete and I could go online and complete that task. It made it so easy for me and helped to expedite the completion of the application and the closing of our deal. I loved that online system.

The mortgage officer that I worked with was fantastic. Also, they were really quick on certain stuff and that made the process faster, especially getting the appraisal and things. It was surprising because they already started doing the appraisal even before I decided.

Initially Better was great to work with. They communicated well and was very fast. It wasn't till after the loan was funded the headache began. They do not fund loans. Which makes it so you have to deal with someone else. The money source was problem one. They kept asking for proof of insurance then threatening you with their insurance. This happened multiple times until they sold the loan. Fast forward a year later and I apply for a loan. Come to find out They hadn't removed their name from the loan. Contacted Better for a letter of reconveyance. A week later I get it. Bank kicks it back. Wrong assessor number. Now it's urgent loan has been extended. I convey the urgency as rates have gone up. A week later still no letter and unable to get loan. Contact money source. It was not conveyed to them that this was urgent. Will cost me an additional .25% interest because of this.

I tried to refinance through a different lender and the experience wasn't as good. I gave Better a shot, and it was a very good experience. The guy that helped me out, JJ, was super cool and was very helpful with everything. Throughout the process, everybody did a good job. I liked the way their software was. Since a lot of people use it, it makes it pretty easy with uploading everything via email. Any questions, or worst case, via text or phone call was very smooth and easy. I'm happy with the rate I got and I'm glad I did it then versus today. It's already gone up quite a bit.

Better Mortgage had better pricing and their online application was good and transparent. The representatives were responsive. They would respond via email within a day, so that was good. But the clarification on closing costs could be improved. They changed over time, significantly and no one caught the issue until I pointed it out. It also took a long time to schedule the notary to come out so we could finalize the process.

My experience with Better Mortgage from application to closing was very easy, quick and communicative. I've gone through the process with my current mortgager and it was a nightmare. Stopped the process, and ended up going with Better. It was 3,000 times better. When I needed an answer to something, they immediately answered. Within three weeks, they were ready to close. Customer service always reached out to see if whoever was working on our mortgage was available when I called. If they weren't, I got a call back immediately. The paperwork was also very easy. They explained it very well. The people that worked on my loan were very attentive and understanding. They were always on top of everything for me. I really appreciate what they did.

The reps were all helpful, and I love the personal interaction with the people at Better. However, Better Mortgage made too many mistakes. They have pretty good automation of their process. That said, their algorithm failed in a couple of areas and it cost me about 40 basis points on the rate between Friday and Monday when I could reach somebody, which was very unfortunate. The reps knew about the software quirk. When I tried to correct it on that Friday before locking on Monday, everyone said, “Oh, no. That doesn't work.” By the time I finally got my loan officer, she said, “Oh, yeah. There is a problem. And I'll help you work through it.” She was very friendly, but interest rates change daily. They could document and see that I did what I said I was trying to do.

It was a good experience with Better Mortgage. The only issue was the title company. It was slow to pay off my home equity loan. I reached out to Better but no one got back to me. I ended up having to make an extra payment and paying some extra interest. But the person that handled my file was top-notch. He got back to me instantly practically with any questions I had. He would text me if I had a question and get back to me. He was very proactive. I was also proactive in answering any questions in the document and it has really worked well together cohesively. The process was simple for me online. Every time they wanted something, I updated it and found that an easy process to go through. We did it very quickly.

Better Mortgage would reply to my email and was on the ball. They didn't lag behind. If I questioned something, they answered promptly. The rep was very present. If you need to contact them, you can arrange it on the calendar. You pick the time, and they would contact you.

I work in a mobile applications, and when I saw Better Mortgage's mobile app, I liked it. Their process was amazingly easy. I was able to do everything through the app. I talked with Scott and he was the reason why I stayed with Better Mortgage. He took time to explain everything to me. I was very happy with the rate too.

Everything was smooth. I was able to do everything online. I was able to contact anyone at any time if I had questions and uploading documents was very easy. The lending process was intimidating, but Better made it a lot easier than it normally would have been. They were very friendly and helpful. I was able to schedule appointments with them easily or even text them at times. I was very happy with everything.

Better Mortgage has good rates and the process was super easy. They have great customer service too. They returned my call right away, and it was a weekend. They were very helpful and answered my questions.