Better Mortgage Reviews

The process with Better Mortgage was straightforward. The instructions are clear in terms of their organization and online capabilities are very nice, and you can take care of everything at your own leisure. I was very comfortable working with them.

Every day, I was constantly having to answer questions to a loan officer up until closing day, and Better made the whole process very easy with the dashboard and the tasks. It was one of the better experiences I've ever had. They made the process very easy. Once you complete a task, there wasn't a lot of follow up like, "Oh, yeah, you're missing this still," like there is with other lenders I've dealt with. Better seems to have everything together as far as prerequisites and what you need, and their loan officers are very good to work with. I highly recommend them.

Better Mortgage's interest rate was the lowest. We connected with them online. Then they followed up and took us through the process and what documents they needed. It was pretty seamless. We had a little hiccup with some of the loan signing documents. All the documents we needed to sign weren't signed. So, we had to do it again, which was kind of a pain. But overall, it was fine. It was not a big deal.

The people who were helping me out during the process were really good teachers. Every time I called them, they were available to answer any kind of questions I had and they helped me understand them. There are so many different complicated terms that are used and I had a question on every single thing but their rep, Steve, was very good at explaining every single point with a proper example. He was able to put my interests first.

Better Mortgage was spouting out the right numbers, the numbers that I was looking for. Stephanie was great. She walked me through the process. She said, “This is gonna be pretty hands-off. It's gonna move pretty quickly,” and it did. She was in constant communication. In that communication, she told us what to expect, what our next steps would be. There’d always be a link to our online account where we can see all the information uploaded well and download what we had to, and sign what was needed.

Their application process was easy. They have great communication, too.

I prefer to do the uploads through the internet. So, the portal of Better Mortgage made it a lot easier for me in the way I wanted to do business with them. Their process was easy. They have a few things. You can ask either a chat agent over the internet and they can help you. If they can't, they can quickly set you up with the agent itself. It was also quick. It took about two to three weeks. They show you which ones are the most important. Wants to keep the process moving also and that's very helpful. They will flag if a task that they assigned for something upload will help you keep the whole process on track or shorten it.

Everything was really smooth with Better Mortgage. I had new points of contact that were very responsive compared to a lot of representatives that I've worked with in the past. I've been through this process several times. They've just been excellent, with a lot of knowledge, to the point answering my questions, and that drilled down into details. They were very responsive. It was a very good experience overall. I was very happy with them. The rep that helped me was Anna and she was awesome.

I've gone with Better Mortgage before also and their process was very good. Completely online, competitive and they were pretty responsive. Things were handled really well.

The application process with Better Mortgage was easy, but on the task that they were asking, it seems like they don't pay attention to whatever you sent and they repeat the tasks and they make you do things about five times. The people that review these papers don't have any idea. If it is a W-2 process, they should be fine with it. But in my case, because I was self-employed and I have 17 rental properties, it was more difficult for the guys that were reviewing the papers before they were given to the underwriter. So, they were asking several times for the same things. It was a little bit of a pain. The rates were a little bit high, too.

I liked Better Mortgage's closing process. The application and underwriting process went really well and it took about three weeks. The reps were very knowledgeable and quick to respond to questions.

I called Better Mortgage and they told me about their product. I got a quote from them and it was better than other quotes that I’ve been getting. The process was streamlined and the reps were informative. They got back to me in a reasonable time. Better Mortgage is a good company.

This is my third time working with Better Mortgage. I worked with them twice doing refinances and now, I’m financing with them. It’s a different group, so I’m working with a different person and I just found out today that the gal that I’m working with has been out sick all week. No one informed me until Friday at 10:00 am so I’m not happy with the response times at all so far. I posted the bad review then I started emailing a bunch of people asking what was going on and why was nobody responding. That was when they told me what was going on. When you’re dealing with a mortgage, you have a short timeline you I don’t have time to waste around. They could have been responsive and proactive with our file. I’m still trying to work with them but now, I’m also reaching out to other banks because I don’t know when she's gonna get off sick leave or when we’re gonna get this done.

It was great with Better Mortgage. The rep was very responsive and everything went smoothly. So far, I achieved my goals to lower the interest rate, make the mortgage time shorter, and do cash out from my equity.

The portal that Better Mortgage has where you can kind of do a comparison and see the numbers set them apart. Everybody else I called wanted to send me documentation. It wasn't something I can do on my own. The process with Better Mortgage was also seamless. The person I was working with was responsive and sent emails anytime we needed to update something. My experience was great. I would have recommend it better to anybody that was looking to do a refi or purchase, but that incident that was in the news with the owner or the CEO turned us off.

I mostly was able to email and do things online. It’s quick for me just to shoot an email real quick or upload my documents and not have to spend a lot of time on the phone going over things that I could easily submit online. That was one of the best things about Better Mortgage. They always answered emails pretty quickly except around the holidays, which I was totally expecting. However, on the day of my closing, I was expecting somebody at my house at 6:30. The person didn't show up. I had to call around and figure out what was going on. The person decided, last minute, they were not gonna do my closing. I ended up having to work around my schedule to figure out how we were gonna be able to close on that same day. I had to meet that person somewhere else at 9 o’clock at night. That was kind of a bad experience.

Matthew, my rep, is the best loan officer I worked with. He’s very transparent. His communication is spot on. You ask him questions and he’s always there. You call him and he’ll call you back if he's not available. The system makes all of these tasks very easy to follow and upload the documents. The whole system is very well synchronized. The notary public who came to sign the documents came very well prepared. She had all the answers and it was a breeze. Better Mortgage is a great company. They have great people.

R-U-N! May have good rates but they will screw up every single thing that could possibly be screwed up along the way to closing. We had nothing but problems with people processing our Loan. They will waste your time, frustrate you to no end with incompetence and carelessness and you will have to get Managers involved to straighten out multiple messes with young people processing your loans who really are not adept or versed in follow through, follow up or have any sense of timeliness. You might as well beat your head against a brick wall. They will drop the ball on you repeatedly, treat you like you are the problem, making this the most aggravating, stressful experience you could ever hope to have. Save yourself the aggravation and find a competent Mortgage Lender. It was 300 times easier buying our home than refinancing it thanks to Better Mortgage, thinking we were getting a good deal. TOTAL NIGHTMARE EXPERIENCE!

I applied with another lender as well and I chose Better Mortgage because the rate was better, and the speed of the transaction was also moving a lot faster. I was able to close early in part because of the way Better Mortgage was able to handle it compared to the other lender. The process with Better Mortgage was very straightforward. The tasks on the online system made it easy to share the documents that were needed. There was phone support available, which I had to use a couple of times due to some things that I had to do. Once I was able to get on the phone with somebody and that was very quick, I was able to get it resolved. It was nice to be able to kind of see where we were in the process as well. It was very clear. I never felt I was in the dark about what was going on. If I needed another mortgage in the future, Better Mortgage would probably be one of the first places I'd go to.

The process with Better Mortgage is excellent. My rep was Johnny and I liked the transparency and checking with the customer what the bank could provide with the rate. There is no black box transaction or hidden points. Being an information technology person myself, the application is phenomenal. It's very user-friendly.

Better Mortgage is better than any place I looked around. Refinancing with our bank was laughable and other places are laughable. I like the process with Better Mortgage. It was painless. The rep, Andrew, was helpful.

The rate's pretty good. I really liked how they gave me instructions or tasks to complete my application. It wasn't too much of a hassle. Plus, being able to scan and upload my files made it really made the process really easy and less stressful than it is. The only thing that I would improve from the experience is the responsiveness of the agent I was working with. Aside from that, everything else was pretty good.

Better Mortgage is the only option that allowed me to roll in closing costs to the total loan so I didn't have to pay anything out of pocket. It was your typical mortgage process. It wasn't enjoyable but it was comparable to working with other lenders. It was fairly easy to get in contact with them. There were some hiccups along the way as far as not updating information which then delayed closing by a couple of days. Otherwise, things flowed pretty smoothly.

Better Mortgage responded the most rapidly and with the lowest rate. My loan progressed so quickly. Everything was electronic and for someone who's electronically savvy, they're a great option. The only negative feedback I have is there were some issues with their website. At times, I was unable to log on with my username and password. There was a little bit of frustration with that but eventually, everything went through. Everybody was very communicative electronically.

I had the best experience with Better Mortgage. They gave a better offer and everything is on their website. Also, whenever I had a question, the loan officer immediately responded through SMS as well as through email. It was very smooth.

Working with Better Mortgage was probably one of our best experiences. I would recommend them because they made the process very clear and easy to understand. It was so easy and seamless from the day we reached out to them. We got our pre approval immediately. From there, they call you a lot, but it's because they want to make sure everything's getting done. The reps that we worked with were extremely responsive and helpful. They were available via phone, email, etc. They were very thorough in their details for us. We ended up going back and forth with them a little bit because we had gotten a different rate locally. Better Mortgage ended up having more competitive rates than what we were seeing from our local banks. They were also able to do some credits. I called and talked through that, and they walked me through the details. That was where those credits came into play which ended up being positive for us.

My son purchased a condo in April, and he used Better Mortgage and told me how easy it was. I went with them and I liked that they didn't hound me. I was looking at two different companies, and the other one felt very shady in the things they were telling me. Better Mortgage was very upfront about everything. The rep was amazing. I really enjoyed working with him. He was very respectful and knowledgeable. Any time I had a question, if he couldn't have the answers, he would find out the answer and get right back to me really quickly. He was very easy to talk to. He was good at calming me down and letting me know that everything was going smoothly and not to get stressed about anything.

Better Mortgage responded the quickest and the reps were good. There was a slight bit of miscommunication though. I asked for a certain amount of cash out but after the closing, I received a different amount which was lower than what I asked for and I wasn't made aware of that. The rep implied that my ratios were too high to get any more than I received. Other than that, the experience was good.

The mortgage process was really frustrating. Since everything was done online, a lot of the times, we would have to schedule notaries to sign closing documents, and they were forgotten. They were never scheduled. The paperwork was printed out incorrectly and we would find something that was printed out incorrectly. Then we had to reprint all the closing documents and change our closing date three times. But the rate was the cheapest one we found, which is why even with the three setbacks, we continued to go with Better Mortgage.

I worked with Brian and his team. A friend of mine had done refinance and they said how complicated it was but I didn't think it was complicated with Better Mortgage. The interest rate came down substantially from 4.37% to 2.30%. I liked the fact that they have a dashboard and if you kept up with the dashboard, then things moved along. It was an easy process for me but you have to check your to-do list daily. There were 23 things on my list and I had done 20 of the 23. I knew the three things I had to do so I didn't check the dashboard. But sometimes, things change. In my head, I thought I had checked something off but it reappeared and I would get an email. They should say, "Your dashboard has changed," because that would have prompted me to look.

Better.com should be called BetterNot.com. After almost two months of supplying documentation and being completely transparent that I am a resident of the USA and I work out of the country - got to the closing phase, setting up POA, I was emailed a messge that the loan application was now DENIED. That I will not qualify due to unacceptable residency status (the loan was for a second home since I would not occupy it until the summer of 2022- then turned into an investment property loan- as recommended by them...).

Better Mortgage had the best rates. The process was all online. They reached out to me after the application was done. It was pretty straightforward. The rep was very transparent. Everything was very straightforward and clear cut. There wasn't anything that I had to have questions on. He called and texted me. He also emailed. It was a good experience all over.

My experience with them has been really smooth. The process was quick, easy and painless. The rate was also great.

Everything was done online and it was very simple. I uploaded pay stubs and any documents that would pertain to our home. I just drag any document I needed and dump it in the portal and it's done. The process took 12 days from the time we did our initial application. There were a few questions that came back and forth and because I own my own business, I had to send in some corporate documents but it was no big deal. Everybody was cordial and responded back to us on any questions we had within half a day or so. I recommend them.

The process is very simple - do all your application online, upload a few documents and be responsive if they need anything. The reps were great and everything is fairly priced. But my closing got screwed up. We were waiting on someone all morning. I took off work and nobody showed up or called. So we had to get in contact with the people. But they were good about it and they scrambled and got somebody over here. It was just frustrating that we had to take the morning off, then not have that happen. Other than that, it was good. Current events notwithstanding, Better is definitely a good mortgage company. They try really hard to get the loans turned around quickly.

We loved Better Mortgage's process. Everything was online and very simple. The rate was excellent. The only thing that I didn't care for was at the very end when they sold the mortgage to one company. And they only charged us for a month. And then the mortgage got dropped off onto another company.

Everything was online with Better Mortgage, very minimal talking to people or talking to an agent, and so that was very convenient for me ‘cause I could do it on my parents’ behalf without having to be the messenger between the agent and my parents. I live in Idaho and I was looking for a refinance in Idaho. My parents live in California and we were doing a refinance in California too. In both of those quotes, they ended up giving me Kailee as my agent, which is usually not the case, because if crossing state lines, the agents are mostly local. Then while I was communicating, it felt like it wasn't the same person all the time because the wordings were a little different in their text messages. The way they spoke was a little different too although it didn't affect my process in any way. Then not only mine. When I referred Better Mortgage to a friend of ours who was also doing the refinance just about a month ago, they also got Kailee as their agent.

It was great with Better Mortgage. My contact, Ethan, was responsive and made the process super easy. We had to submit a lot of documents and he was able to help us. We didn't have to resubmit everything for the second mortgage we did shortly thereafter. But for some of the documents, whatever kind of engine Better Mortgage has reviewing them clearly was not capable of understanding the document. We had to resubmit it multiple times and eventually, I told Ethan, "We're not submitting anything else. We already submitted it. You can figure it out."

It was a straightforward process. It was kind of boring where you just follow the directions and then kicked out money at the end. Bu that's how it's supposed to work. The application process took forever, but they all do. Also, I also don't prefer the online process. I like people. My rep was responsive. She called back when she was supposed to and we talked throughout the process though they were short little answers.

Better Mortgage provided me with the lowest rate. The online application process went really smoothly. I refinanced last year using a broker and I needed to provide more documents so it was a little bit more complex. The one that Better has is by far more convenient. There were some delays due to the assessment of the home but the process took a month and a half.

I refinanced with them and it was very quick. It was convenient and over the internet. I'm pleased with the rates and terms. Everything went well. They were very easy to deal with.

The process was great. It was nice, smooth, and easy and I like everything. Also, the rate and terms were what I was looking for.

Without a doubt, the worst experience of my life. I am a serious planner, and with that in mind set up a 60 day escrow So that there would be no surprises in the process... Well, 30 days before close, I noticed that my house had still not be appraised. I called and spoke to my team member, and they told me not to worry, and they would get that scheduled ASAP. A week went by, and still no appraisal. So I called them back and was told not to worry and that they would escalate the issue internally and that my appraisal would get done.

With an excellent credit rating and ample income to qualify for a refinance, we were pre-approved quickly and I spent hours uploading documents and completing forms online. My income had dropped during Covid and Better decided to exclude it completely, claiming they were following FNMA guidelines. I spoke with FNMA and learned that the lender makes the policy, not FNMA. They requested a copy of the underwriting denial letter, which does not state what I was told verbally. We have not only never paid anything late, we have been prepaying for years and have assets greater than seven times the amount we sought to refinance.

I went through a separation, so I needed to remove someone off the old mortgage. I didn't want to refinance, but it was great timing for everything on my end. Right now, interest rates are great and I was pleasantly happy and surprised with Better Mortgage. Working with them was definitely a great experience overall. They're not one of the more recognizable names out there when you're looking to refinance, but they were willing to continuously help. Everyone always starts off with a friendly attitude of wanting to assist, but Better Mortgage was consistent. Their dashboard was easy to navigate as well. "You have homework pretty much. Get these things done." They did not just ask to get things done, but also explained why that was helpful in the process.

I really love the experience with Better Mortgage. It was really transparent with the rates and it was easy to choose. I was able to get the correct one. They were also affordable than others. It was also self-explanatory on the portal so it was easy for me to understand the process. I like it. Initially, I had somebody else. They were taking more than three weeks. But Better Mortgage took just a week and a half. The lending officer was also very good, gave me multiple options and responded to emails promptly. I was comfortable working with Better Mortgage. I’ll definitely recommend them.

I've worked with other refinance companies before and they wanted an arm and a leg and two feet. I like that the stuff that Better Mortgage asked for was standard, but it was also doable and wasn't anything out of the ordinary. They also had the lowest rates. I was able to cut the time that I need to pay off my mortgage. I went down to 15 instead of 30. I got rid of PMI as well. Another good thing about them was the rep made himself available. If he called me and I missed calling, he'd call me back or email me. He'd respond within a timely manner.

Better Mortgage has a good online system. It's very easy to use. From all the reviews that I read about the service and the communication, I felt like that was the perfect company to use. Jennifer was amazing and I enjoyed how fast they communicated with me. They would text and email me. That was very convenient for me because I could do it whenever I had time. Better Mortgage offers some rebates too. I didn't pay for my appraisal. There was another fee that was waived which other companies were not able to do for me. With Better Mortgage, we eliminated the FHA insurance and we got a lower rate. It's 1.3% less than what we were originally in for.

Better was very upfront about what they needed from me and I was able to provide that. They didn't keep asking me for stuff over and over again. I liked the whole process. The new rate and terms I got were just what I wanted. The experience was quick and no hassles.

I liked Better Mortgage's rates and cost. A lot of stuff was done online and it was seamless and transparent.

We refinanced and the rep Kylie was polite and stayed on top of everything. We had some issues and she did everything possible to get things done. She stayed in communication well, and the rates and terms we got were very comparable to normal rates going around. We saved 2.5%. All in all, Better Mortgage did good. I would email and they’d get right back to me. They answered all my questions and I felt comfortable dealing with them.

The rep answered all my questions and kept me informed as to what the next steps were.

I loved the online application process. The whole process of how they do everything through the online app was very easy. If there was anything, we would call Lauren. She would be right dead on top of it. She never dropped anything. She was super responsive. It worked really well for us. They gave me credit to get the deal too. It was a very good experience.

My experience started off really well. They were very responsive, and everything moved pretty quickly. The website was up to snuff, and it was straightforward to submit all the documents. But at closing, we had an issue with the funding. It was a cash-out refinance, but they thought that they had to pay the person directly. There was no mortgage on the house, and the funds had to be sent to me. So there was a period of about two and a half weeks after closing that I didn't receive those funds and the cash-out refinancing. It really threw a wrench in a lot of my other plans and ended up being a lot more expensive for me. But they ultimately got the money to me. If somebody isn’t doing a cash-out refinance, I would definitely recommend them.

The mortgage process went well and it was pretty standard in the industry. The rate and terms were competitive with what I could get with the credit union I was already banking with and had my mortgage with previously. When my current bank found out that I was refinancing, they tried to see if they could get me to stay and offered to quote it for me and they could only improve the offer by $65 in total, so it wasn't worth it for me to do that.

Better Mortgage told us all the steps that we needed to do but they kept moving us around until we finally got the fifth person. He stayed with us the rest of the time. He was very responsive and whenever I sent an email, he got right back to me. I was impressed with that. The only thing that I didn’t like was that there were several documents that we had to get that the title company should have gotten. That’s their job and we pushed on it. The title company didn't do anything about it so I was not happy about that, but we did get the documents. Better could have pushed the title company a little bit more.

Better did a great job. It was much easier dealing with them than it was dealing with my bank. The application process was entirely online. Anytime I had a question, I just scheduled it with the loan officer. She would call me at precisely the moment that was scheduled on the calendar and she never missed a day. The only issue that we ran into was their coordination with our local title company. The closing was scheduled to have it done in our house. But the title company never showed up. 15 minutes after they were supposed to be here, I started calling people. Then I found out that the title company did not have a traveling notary so we had to rush to go to the title company to get everything done. Overall, Better was able to do something in a month that my bank had taken two months.

Working with Better Mortgage was good. The only thing I didn't like is it was really hard to connect with people when I needed something. Calling and trying to get with my agent and asking questions, it was a process. But the mortgage rate was a little bit lower than everything else. I assumed that service is just not as good as if I went to a bank and had a person instead of a call center. And everyone had different paths, so it wasn't a one-stop-shop where I can have someone who was knowledgeable. I had to speak to different portions of the assembly line and not get my answers from one person. So, that was a little bit frustrating.

Better Mortgage did everything online. They told me what documentation they needed and there was no interaction with another person, except for the notary personnel. I tried to call one of the team members to ask a couple of questions, but I never got ahold anyone. I emailed once and it came with response. Other than that, I thought, “Ah, forget it.” Instead of, “Why do you need this?”, “What other things I could give?”, or “I already give you this information, why you ask again?”, I just resubmit whatever even though it’s already been asked. It's faster that way for me. The process took three weeks, and it was straightforward and standard. I'm proactive and whenever something was asked, I try to get that information right away. A lot of the information, I was prepared already prior to because I've been shopping around. I have also done refi before, so I have an understanding how things work and what is asked.

I did a rate comparison and Better Mortgage had one of the lowest rates. That really attracted me. Also, I really don't like working with paper and Better Mortgage is doing everything online. It's easy to upload PDFs, which is so much more convenient for me. I reached out and started working with Better Mortgage. I did a conventional 15-year loan with them. The process took a month and a half and it was very streamlined. It was easy to follow the directions on the Better Mortgage website and it made everything really simplified. If you want something that's really easy, try to use Better Mortgage. Customer service was very professional too. I had to call them a few times to ask questions and they helped out. They were really available at all times, which was important for me.

We used Better because of 5 star reviews on NerdWallet and other personal finance websites. Getting pre-approved for a loan was easy and completing tasks was simple to a point. My wife is self-employed and they couldn't answer a question for 5 days about how to notate her income. We set numerous meetings with Justin C at Better and he kept having "audio issues" or just plain skipped our appointments without notice or an excuse. We ultimately had to switch to a local lender while under contract because of how unresponsive Better's team was. DO NOT USE BETTER if you don't have cookie cutter income statements, as their computer can't process things and their team is ridiculously useless. It felt like we were not a priority and they could care less about us. Home buying is already a stressful process and Better's team made it 100x worse. If I could give them 0 stars I would, it was that bad.

Better Mortgage is one of the most convenient companies. You can do it all online. The process seemed monotonous. But I understand that I'm self-employed. So they needed a lot of extra information. Having to provide all the data was not the easiest thing in the world, having to scan an email. But that's easier than mailing in or having to go to an office. The rep did a good job. I'd recommend Better Mortgage.

Better Mortgage was very positive and supportive being me as a customer. But they also have a long way to go in terms of improvement. There were multiple stakeholders and people involved in this and I hate the overall process. There were a lot of things that were hidden. Nothing wrong with them, or the party that we are talking about on the phone. It could just be a lot of regulations and compliance and keeping the confidentiality of the seller. It could be much more transparent. I would like to see everyone get out of this process including the lawyers, and just the buyers and sellers and the lenders. There were a lot of mistakes on the documents that I was getting from my attorney that I had to mitigate out. But the reps were responsive and available although there were times where I had to wait on the long calls over the weekend.

Better had the lowest interest rate and everything was online. Also, the user experience was so good on the website. Everything was so easy to do. I could call anyone to ask any questions or any issues in no wait time.

Our experience with Better was very positive! The refinance process took a lot less time online, and we always felt in the loop about our status. I would recommend Better to anyone who is looking to refinance, especially busy people and those who won't miss the face-to-face interaction.

Better Mortgage had an online website so it was very easy to track the process. When I asked them on their online website for any questions, they were easy to respond to. Also, they set up a primary call with me first to make me understand what their process was and how they were insured. It was good working with them and I would refer my friends to go with them.

I had a great experience with Better Mortgage which was wonderful, since other factors outside of the mortgage made my purchasing experience very frustrating. My team was very responsive, and easy to reach when I needed them. Overall, they earned my business with a great rate, and great customer service.

We went through several mortgages with Better and we like the fact that they are all digital. We also love how fast they move. Their rates are competitive, to a point where we just know that there are a few people that could beat out Better, but then a lot of times, we're going straight to them first before going anywhere else.

Better Mortgage is good and I would recommend them to my friend. Customer service is very efficient and I can handle almost everything on the website.

If I was shopping around, I would have gotten a better deal somewhere, but I was looking for a fast process and that's why I went with Better Mortgage. Their process was streamlined and everything was notified quickly on the app. I always used to get an answer. If there's a question, just put the question and you get an answer, or email and then follow up later. It doesn't have to be at the same time. I like the automation that Better Mortgage has done with everything.

I was working with a mortgage company and we were far down the road. But their rep made a couple of mistakes and when I reached out to her, she told me she would get back to me in a few days. That was too important to wait for her to figure stuff out so I reached out to Better Mortgage and I truly preferred them better once I started with the process. Everything was step-by-step online. I had a portal and I uploaded all my own documents. I could see where everything was at every step of the way.

I’ve done a couple of mortgages with Better Mortgage. Some of them were for purchases and others were for refinancing. I do some investment properties. This time I did a 30-year fixed loan with them. They have a very simple online process and it took a couple of minutes to fill out the initial application. I was then contacted right away by the originator. They walked me through their process a little bit more and they were constantly in communication with me after closing. It goes through an originator then an underwriter then a processor then through a closer.

Better Mortgage's initial quote on the rate wasn't that competitive but they were surprisingly aggressive and were working with me to get a competitive rate. There were a few different folks that were involved in the process but it was clear when you were being handed off from one individual to the next. You had that one contact person that you could go to via email or schedule a time to speak with them. That was helpful. The process was fairly quick. Everything that Better Mortgage did was good. But we had circumstances so we took quite a bit longer, but there was nothing against Better Mortgage from a timing perspective.

I was told Better Mortgage had the best rates and they would match anything that was out there. I couldn't go wrong. Overall, the process is simple. The part that potentially could be improved is when you originally apply, they don't necessarily give you the best rates even though your credit profile and your situation are top of the line. In my case, the rates they were displaying on Bankrate and other websites weren't necessarily the same that was offered to me initially. But if you place a call out to their customer service, they'll make it right.

Don't do business with Better. Horrible experience. Underwriters are vague in their requests. Hard to get your questions answered. You're always directed to your loan team which is just the loan office who takes beatings for the crappy underwriting process. Asked to talk to manager to get issue resolved. One wasn't available. Application and approval process are quick and easy, but once it goes to underwriting the hell begins. Don't do it.

I'm not normally one to write long reviews, but if I can save just one person from having an experience like mine, I have to in this case. Better.com is the worst kind of digital company. They want all of the cost savings associated with being an online only originator, but don't deliver at all on the experience. Be prepared for ridiculous delays (we will get back to you within 24 hours claim is a joke), being forced to submit the same documentation over and over again with no explanation, and in the end having random decisions with no reasonable explanation.

The reps I worked with were great and the application and underwriting process was very simple -- it was one of the things I liked about them. The mortgage process itself was very messy and they streamlined it as much as they could. I had an overall very positive experience.

Better Mortgage had the best rate of five different mortgage companies I compared. Though it seemed like some of the communication from one department to another internally wasn't the best, there were no real issues. The underwriting part was probably the shortest. There were a couple of problems during the application process but some of that could also be odd forms of income that I have that are not traditional so I can't fault them for that.

I had a really good experience with Better Mortgage. There were some people advising against using an online lender and suggested that I use somebody in person. But I would recommend Better Mortgage to other people. I enjoyed how smooth the process was. It was very straightforward.

I refinanced with Better Mortgage and it went great. When I went to buy my second home, my Realtor recommended a different company and I ended up going with his recommendation but it was probably a mistake. I should have used Better Mortgage again.

My overall experience with Better Mortgage, including the website experience and all the technologies that have been put in place nowadays, was phenomenal. My only issue was with my closing officer. I was repeatedly telling her that I wanted to move my closing date from what I had entered on the very first day of online application by two days because I had some serious constraints that required that adjustment. She didn't communicate very well throughout that process of pulling in the closing date by two days. Then she wrongly gave me the impression that yes, everything has been taken care of but it was not. We had to scramble with so many changes at the last minute.

Everything with Better Mortgage's rep was really good, smooth and pretty simple. Also, uploading forms online is simple as just saving it and dropping and filing it.

I’ve supposedly closed a cash out refi, but here we are 17 days after signing with the notary and still no disbursement of funds. I’m now overdue on my former (or is it still my current?) mortgage payment as I was expecting it to be paid off well within the grace period. Also, the cash-out disbursement has not been made. This is completely unacceptable. I am now looking into recourse for this whole debacle.

Better Mortgage had a promotion for Amex card holders where they were giving a statement credit away to people who refinance with them. That was very persuasive for me. Working with them was great. Everything was really transparent and easy. The automated process was fantastic. The rates are great and that was a big part of it. I really love that they gave me an option to not put stuff in escrow and to do that myself, which other refinancers couldn't really do. The user-experience online was great, and they were really good about assigning me tasks to complete and do all that simply. Overall, I was impressed with the ease of what could be a very complicated process and the great money saving. I'm happy with the rate and the terms.

At the end, I feel much better with Better Mortgage than during most of the time. There were a lot of delays and there were a lot of different issues that came up that took time to resolve. Then there was a period of time when I didn’t really know what was going on, and my assigned customer advocate wouldn’t always know. At some point during the process, the person I have been working with got a promotion, and I got a new person. The new person was able to push that along, to my surprise, because I pretty much lost hope and had actually started a process with another lender to get the refinance done. I didn't have the confidence they could get it done because of all the problems. They were asking for documentation that I don't think they should have. But the last person was able to fill the missing pieces and get everything going.

The process with Better Mortgage was easy, and I could do it after hours when they were closed. It was nice. I did the application while I was on the phone with them one day. They said, “Hey, could you do this for us real quick?” The whole thing was over and done in a month. We must have started around the 1st of July, and beginning of August, we were done. The reps were fabulous. I could send them emails. They understood that my husband and I were both educators, and they would send us things where they knew they could reach us then we could respond back. Normally, it was in the evening and regardless of which step we were in, there was always somebody that was there to respond or help us.

I had a phone call with the loan officer and a couple emails back and forth with the loan processor. It was brief, for the most part, but they were friendly and helpful. I was happy with my interest rate and with getting the cash-out that I got. They removed an adverse market fee for refinances right at the exact same time that I closed. They started reimbursing some of those borrowers and removing that market fee. I emailed my closer to ask if my loan qualified for that, and he said that it did not. That was the only thing that I was disappointed about. Overall, I was happy with working with Better Mortgage.

This company gave us a good mortgage. My husband did everything and he was satisfied, overall. Customer service was good. They addressed our concerns and if we had to wait, they followed up right away.

I saw Better Mortgage's rate online and I got referred by a buddy of mine. He said he just finished closing on his, and I couldn't pass up the deal. I couldn't find a better rate, at the time. Actually, I found one, but it wasn't gonna compete with Better Mortgage's. Once I had all the information that I needed, everything went smooth. There were a few bumps in the road, but we got the process closed, and everything was good. I talked to the reps many times, especially on the closing process. Taylor and I kept in contact. Everything was phenomenal working with her.

It was easy to do everything online. The process took not even over a month. But it all worked out. It was quick. I'm working on a HELOC with a different online one. Better Mortgage is way ahead with their tasks and how they task me with things to get done. The process was more streamlined, the website was easier to navigate, and people were quick in responding to me.

The process was mostly done online and if I had questions, I was able to call the person that was doing it, Anthony. It was super easy and everything was quick. Even though we were kind of in COVID and stuff, everything went smoothly.

The process was all online. I put my information and they gave me the rate that they can. It was very streamlined. Then, they asked for what they needed and I scanned it and gave it to them. We were really happy with the ease of everything. Also, their reps weren't pushy, they answered all of my questions, and they were honest with us. Once we did it, there were no surprises.

With Better Mortgage, there was a credit towards closing. The interest rate was good and there were some incentives there. I talked to my account rep about the rate that I wanted. I wanted a lower rate, but then I was looking at the upfront cost associated with that rate. So, I went with the higher rate. After that, I was assigned another person to help coordinate it. Everything was done online, and they would tell me what I needed to do, what forms and documents I needed to upload, and I would go back and forth with that.

I like the ease of the whole process with Better Mortgage. Giving you the options upfront and not having to go back and forth with your loan officer are game changers. The overall experience was amazing. There's no competition out there which gives you so much flexibility. Everything was closed out in two weeks. I knew exactly what I wanted. All the options were presented to me, and I just picked one. It was a very seamless process including the documentation process and electronic signatures. Other services also do electronic signatures nowadays, but then you have to do a lot of back and forth with your loan officer. With Better Mortgage, everything was very systematic. You know what tasks are pending on your end, where you can track everything and where you are in the loan process. The visibility of the entire loan processes is so much better.

I looked on NerdWallet for the lowest possible rate and found that Better Mortgage's was the lowest rate available. Also, I'm used to doing things online. I found that Better was suited for my needs. Everything is online. Quick and easy. It seemed like Better is in Illinois. So, there are some Illinois-specific things that they were doing differently. But the title company figured that out. Everything else was good. Nayquan and David both did a great job. And everything went smoothly on both ends. David mostly focuses on getting the information for closing, and Nayquan does the actual closing funding. But both of them were there to answer any questions I had and were very quick to respond. Go with Better Mortgage.

I work for a mortgage lender so I have seen a couple of loan estimates from other customers from Better Mortgage. When I was ready to refinance my own home, I did some shopping, and Better Mortgage was by far the most competitive. It's amazing, but it's not for everyone. For somebody who does not have much experience with mortgage loans, it could be a bit challenging being that there's really not much handholding. There are no phone conversations or personal emails. Everything is done digitally. Very user-friendly if you have some technology experience. When I requested a call back, the rep was very prompt. The whole process was great. I loved it.

Better Mortgage was great and very easy to work with. Go for it.

The whole process was done in 37 days. It went fairly fast. The reps stayed with it until they got it done, so that was good. They just need to get the information I need the first time around. I just felt like too many people were asking me too many things, but it was fine.

Poor communication via phone. Process repeats questions that are clearly answered. Mortgage consultant does not reply. Don't use this company. Horrible customer service. Loan processor does not provide any feedback on information provided.

Better Mortgage was offering the lowest rates at the time I refinanced the house. I'm not very computer-literate but I found the process easy. All the support staff and the folks that I worked with were helpful and very patient. Rick and Philip were the two I worked with the most. They taught me through the process. They reassured me that things were going good. They reached out to me when I was falling behind on some of the tasks. After I gave them the explanation of why, they were still good. Rick and Philip made the experience easy for me.

The online process was much easier and straightforward. I was happy about having sufficient information. Everything was very informative.

Better Mortgage had the lowest rate and the process was very efficient. I liked how the process was organized. There was a lot of communication between me and Better Mortgage and I liked the open communication. Whenever I called or emailed, they always got back to me quickly. I've only had good experiences so far and I’d tell others they're not probably gonna find a better rate anywhere else.

Better Mortgage was very responsive and quick. The rep sent a bunch of emails explaining what was going to happen before it happened, with links directly to their platform. I was able to get to the platform without the links and find the exact same information. They made me comfortable with it. We achieved what we were trying to achieve with Better Mortgage.

Their online application process was smooth and easy. We closed within 30 days. The rate was perfect too. For the most part, I felt comfortable working with them.

I initially was concerned with Better Mortgage being an online-based company that their rates would be elevated but we did some rate shopping and we could not find a better rate anywhere else. We did a quick estimate online and then, we scheduled a phone call for initial application. They did everything remotely then they sent someone to my house for closing. The online application was very simple and the directions for all the documents they needed were all available. The only issue that I had with the entire process was that they would request from the insurance company and also request it from me, so I would request it from the insurance company. The insurance company was getting frustrated because we were both asking for the same things. But I've already given them that feedback.

Better Mortgage's online application process was super easy to do. The gal there was super awesome to work with and she said she would call me back the next day and walk me through the next step. I was able to do the process all the same day. Every time I asked the gal a question, she was on it. I was able to call her and I prefer that. She responded easily via email too. I appreciate the immediate response time. Better Mortgage's system makes it so easy and her knowing her job and what needed to be done made things really smooth.

The process with Better Mortgage was very easy and intuitive. I entered all the information online and they were very responsive. I did a conventional loan and the rate I got was the best one I've ever seen and anybody I've talked to has ever seen. The application was quick but the rest of the process took a while because of other reasons, which is not Better Mortgage's fault.

I had a bad experience with another company and Better Mortgage was my second choice. I did my research and gathered information about them. I refinanced with them and their website was very helpful. I was satisfied by the products that they offered and how a person went about getting information about them. The way that they presented the products was very open, truthful, and transparent. The communication from their whole team was also broken down very well.

Better Mortgage was able to offer the product that I wanted, which was the cash-out refinance for an investment property. At this point, almost nobody else was offering that. I was very pleased with the online application process. It was very user-friendly. At first, I was a little concerned about how I would contact people for questions and stuff but I had people I could have called. And when I used the chat function, somebody responded usually within a couple of hours. I don't think I ever went more than 24 hours without a response.

I like Better Mortgage's platform as far as their online portal. Everything seems pretty easy. Everybody provided excellent service during the process and I loved it. Everything was fast too. I made an offer at the end of May and closed on July 13th. There were no delays with Better Mortgage but there were a couple of delays on my title company with the inspection or the appraisal and the elevation certificate. I told people to look into Better Mortgage.

The mortgage process with Better Mortgage was really smooth. It was online and really easy. The rates and terms were good and fair for what I put down.

I wanted to get a 15 years conventional loan and I was looking for a rate that I needed. When I searched, Better Mortgage came back and gave me 10 different rates. I just picked, "Okay, I want 2% in 15 years," and clicked on "next." I did it on the 7th and I closed on the 25th. The process was too simple. Even on the day that we were closing my loan, I wasn't sure if it was true. I just refinanced a couple of years ago and I got an officer who sent me information and what he needed. With Better Mortgage, everything was online. I uploaded everything and it was definitely much better, but it felt weird. I struggled with one thing that I needed to get too. Other than that, I freaked out. I didn't know who my servicer was and that was the only thing I was scared of.

We've been waiting weeks to close our simple refinance, but every step of the way has been plagued by Better's incompetence, whilst they continually blame other parties for the delay. For example after chasing up, Better claimed the delay was down to our current lender failing to respond to them for weeks, but in fact that company confirmed that they had only just received the request the day before. Another delay was due to their not even providing an address for the current lender to send the documents. Finally we were told that the loan was ready to close and we selected a timeslot for the notarized signing of paperwork, but that appointment wasn't kept and now they are claiming that issues with a subordination agreement mean they need to restructure the loan. This loan still hasn't closed and with every fiber of our being we regret using Better.com!

I was checking around online and I got a whole list of places and Better Mortgage was one of the best. I checked the reviews for Better and they were all really good. I did a refinance and the whole process was sort of daunting. I never necessarily felt super comfortable, but everything flowed really well. So, it worked okay. Their team was available by text or email and even by phone. So, that was perfect.

I was looking to refi my house and Better Mortgage was responded to my inquiry through the web. I was able to work with their team to get the rates down to what I was looking for. I was pleased with the rates I got as that was one of the qualifying criteria for me. I enjoyed their process because everything was online. Everything was on one portal page and the team made themselves available so that I knew who to go to for certain things. The application and underwriting process took 40 days max. Most of the time was on me getting the documentation together.

The process was super fast. The rep helped with any of my questions, directing me to the right people. At one point, there was a credit that wasn't showing up in my portal and he got it all handled, made sure it came through, and followed up once it was done. Overall, I was really pleased. The way Better Mortgage's system is set up kind of walks you through everything that you need to do with the tasks. I'm a task-oriented person so I loved the list. It worked out.

Better Mortgage had a better web app and the information was all transparent online. It was very easy to use and get good information about the loan without having to go through the hurdles of dealing with back and forth and lots of phone calls. I've had four mortgages in my lifetime and usually, it sucks. Better Mortgage's technology was that much better. I was not having to spend 20 minutes on a phone call with somebody doing stuff that I know I could load in. The reps did what they needed to do and gave me the information upfront. The process was fast and it didn't seem janky or like somebody was trying to trick me.

The rep was professional and followed up. I would recommend Better Mortgage.

It was good with Better Mortgage except for one thing. They have issues understanding bank statements. The back-end teams managing the actual statements kept denying them. All the people helped, but once they get sent to back-end, they kept doing the same mistake over and over. I had to contact them a lot to get that resolved. Otherwise, we wouldn't have made the timeline.

Better Mortgage's website was very easy to navigate and they got back to me quickly. I could see the numbers right in front of me online and the process didn't take very long. However, we switched things a couple of times which I didn't understand. I was wondering why those numbers were changing often. That was kind of the only holdup but after that, everything was easy.

I liked the process with Better Mortgage. I also had an assistant I could contact at any time that would help me with any issues. Sometimes I had answered certain questions in the survey and it would then ask me those questions again. She would contact me and say, “It's not in there so we already put it in there,” and she would see that it was there. Better Mortgage stayed in constant contact when I had tasks in my box. They would double-check with me on certain things there. As we got down to the wire, they would remind me that I needed to have certain stuff in by certain times.

I like working with Better Mortgage so far. They've saved me money on a monthly basis. The process was very fast, and it was online pretty much so it was good. I used to have either email or phone conversation with my rep mostly at the beginning. Then there was somebody else who had a good follow-up on all my questions. The costs were nice too. I did compare with couple of other lenders, and Better Mortgage's was the best.

Better Mortgage had one of the better rates and my first interaction with the first person I talked to went well and made me feel comfortable. However, after the fact, they send out way too much junk mails about getting some type of mortgage insurance. I look at an envelope every day for three weeks straight, and that was annoying and a waste of paper.

Better Mortgage had the most competitive rates. However, every time I wanted to speak with my loan officer, I did speak to someone else and sometimes they didn't know my predicament. It would be a lot of long-winded waits on the phone, and then it'd be, "Let me give you a call back when he's free." It was good and bad. Everyone is all hands on deck but sometimes, they were kind of out of the loop with my situation. Since so many other people were handling my account rather than just my loan officer, I got a lot of back and forth suggestions on what I should do for specific tasks. It was good, but sometimes frustrating 'cause I was doing the same thing twice when I get different calls from different people asking for different things.

When I moved forward with Better Mortgage, I was happy that I got a good rate, and I locked it in. I liked the process because it told me if I had a task and based on the task, I needed to take care of A through B then I would upload it, et cetera. But in some cases, some of the tasks were vague. Even though I uploaded whatever they asked for, it wasn't specifically what they were looking for. The communication could have been a little bit more clear. But I like the system because it was encrypted. That made me feel more comfortable. Taking care of the privacy of my data was also impressive. I like that because they were always on top and concerned about breach of data confidentiality. That stood out really well compared to other banks which use conventional email for swapping out confidential information.

The process at Better Mortgage was simple. I like that it was all online and I really didn't have to do much. Everyone was helpful. I would recommend them.

Whenever there was an outstanding, I used to get a call from someone and that they were waiting on me. I could see what was pending visually. Whoever I spoke to was really nice and knowledgeable. They helped me out very well. I was happy with the process.

Better Mortgage gave me good customer service and they were accessible all the time either by email or by phone. Everything was smooth. The online part of it was easy. They outline the task that you have to do. If you don't understand it, they get on the phone and help you with it. I'm not a young person so I've been through loans several times before so I knew what to expect. There was nothing that caught me by surprise. I have no concern going back with Better Mortgage. I would tell anybody to check with them if they're interested. I had a good experience with them.

I went with Better Mortgage because of their ability to pay down points. I liked the programs that they had matched to what I was looking for. The application process is pretty easy. Most of the communications were online. I was able to sign up. It was even a Sunday that I did everything on the website. Then they got back ahold of me to confirm information. We really enjoyed the process. Communication was really good. I wish I could have stuck with the same agent through the whole process. There was a point where I had a really good agent. Then there was a point that once I got into the final underwriting, I got into a specialist in that field and communication kind of dropped off. But the process still moved along at a pretty good rate. We're happy with Better Mortgage.

My loan was not for a huge amount for some lenders and I had difficulty qualifying but the team at Better worked with me to roll in my closing cost so that I was eligible for financing. They tried to figure out what my goals were and how best to help me. The whole loan team was very efficient, professional, and quick. I appreciate that I was able to get through the process and do tasks and stuff online at my convenience. It helped the process go by pretty quickly and they were very communicative and checked in. It was a great overall experience.

Better listed the full array of rates/points options from the very start. This saved a tremendous amount of time otherwise spent "bargaining" with a loan consultant and attracted me to the company immediately. A sidebar with "Tasks" keeps the client up to date on what Better needed, and all documents could be uploaded easily online. A series of team members are available for each step - consulting, processing, closing - and remain readily available and responsive for guidance if needed.

We had an awful experience with Better Mortgage. In the end, we refinanced 2 mortgages and received excellent rates BUT it was a terribly painful experience. The beginning of the experience with Better was good while they collected our information and started the application process. Once we were approved the closing process was terrible. Better continually made mistakes with paperwork, providing wrong information, providing the wrong paperwork, Title errors, and even funding and closing one of the mortgages BEFORE the paperwork was correct, complete, or signed! We ended up paying $1,000s more than necessary that needed to be refunded to us in the end.

They were very fast in responding and the online application was clear. I know exactly what I have to do and it was a very easy website to upload documents. They assigned me a representative once I filled up the application and that person was in contact with me. He was really good. I dealt with him halfway through the process and another young lady took his place. There was a little bit of a slower response when she took on his account, but I imagine that was part of the handing over. Once she got on the account, it was pretty smooth. Also, it was a quick turnaround. I didn't even have to have an appraisal because the loan amount was much less than the value of the property. They used some sort of system to look at the value of the property online.

Better is really straightforward with the rates, providing us estimates, and all those kinds of things and the online experience was really easy. The process was easy to manage and it's straightforward online to know what to do next. They didn't have to call us and tell us what we need to do. The couple of times we heard from their rep, it was just to check in and make sure things were going well.

I’ve never done that kind of transaction online before and it seemed to work out fine. Continuing to communicate with them made me comfortable. They answered whatever questions I had. I'm still in the dark about who my actual final mortgage company is going to be. It's a little confusing, because it has been two companies since Better Mortgage. But I'm happy with the rate. I just need to just make sure who I actually am going to be paying my mortgage payments to.

My experience with Better Mortgage was excellent from the second I got to their site. I received an alert from another company indicating a major rate dip for 15 year refinances, which I had been tracking for close to a year. I quickly searched and came across Better Mortgage. They quoted a ridiculously low rate - so I jumped at it. Sign-up was quick and simple, and I was able to lock 1.875% on a 15yr refinance THE SAME DAY. A TEAM of people was immediately assigned to me and they reached out within the same 24 hours that I signed up. Better Mortgage has PERFECTED the refinance process, and guided me along. If I had a question, I emailed my team and received a response WITHIN THE SAME HOUR. For most companies, replying within TWENTY-FOUR hours is considered ok -- nope -- not for Better. Within 1 hour was my experience with just about every single communication I sent.

I did the cash-out with Better Mortgage and the requirements were changed since the last time I did apply for the loan for self-employed. Everybody was great. It's just that they have to follow protocol. I never imagined it was this difficult for a self-employed to apply for loans. Nonetheless, I like them.

My application with Better Mortgage was fairly easy to upload but there was some kind of algorithm check, then the computer held on one thing, so I had to reach out to one of the reps to help me get through the checkpoint. But it worked out and the process throughout was pretty good, depending on who your point of contact at the given phase is. That person may or may not be as responsive as the previous person. At first, the person I was in contact with was easy to get ahold of and easy to communicate with. Then I got an email saying that from that point on, my new point of contact was going to be another person. And that person was a little less convenient as far as working with my schedule.

Very happy with the speed and ease of this refinance. No hidden fees. Everything ended as it started with on the estimate. Everything was online, on my schedule until the final physical signing. Great.

I absolutely loved that nearly all of the interaction was able to be done asynchronously online. Using an online portal to fill out information and upload documents was exactly what a mortgage should be. The terms were terrific, and I'm very happy. Only complaint is that I ended up paying way more in monthly escrow than necessary because of a calculation error made by Better. I inquired about this several times, and haven't gotten a response. So I'm stuck paying extra escrow every month until my tax payment comes due and escrow is recalculated.

I really enjoyed the on the online experience. I checked every day for tasks and completed them over the course of the day. I never felt pressured but I liked the momentum. I have refinanced before and this was the best experience I’ve had.

Better Mortgage had really competitive rates when I tried shopping around. They had really good follow-up too. The application and underwriting took 30 days and they made everything easy. Their reps answered all my questions and were very helpful. I changed to a cash-out refi at the last minute, because my plans have changed, and they were very accommodating. They were also willing to match a rate that I had gotten from another company, so I'm very satisfied with the rate and the terms I got.

My loan was not straightforward as I was paying off 2 rental properties by taking their principals and rolling into my primary residence as it had equity to do that. So I am sure that complicated things. All was smooth, there was only one item and that was the expectation I would not need an appraisal, but in the end it was required. Better paid for that and the loan went through. So yes, I would recommend.

The folks I had direct interaction with were fantastic, hard workers, very responsive, and easy to get ahold of. However, they were young kids, and one could tell that they were being fed information from outside management. The very first fellow that I worked with provided a rate to me and we got all of that written in. Then in less than 10 days before the closing, all of a sudden, not only did my rate changed, but I had points. I called my loan mortgage gal and she said she didn't know what happened, she couldn't advise me, and that she's from another state. I was buying a house in Illinois and this gal I was working with was not even licensed to work for an Illinois mortgage. She had to keep reaching out to get the information from someone who is licensed to do a mortgage in Illinois. That was ridiculous. I told her to find it out. We had emergency phone calls over the weekend. They had to work that time to figure out what was going on.

I reached out with an initial inquiry and Better Mortgage sent me back a rate table. They called me and talked me through it. We landed on what we initially thought would be the best rate and length of the mortgage. I discussed it at home with my wife and we decided on where we wanted to land in that rate table. Throughout the process, Better Mortgage was giving me tasks on the website to complete, made it very easy to know what was next and what I needed to do.

I submitted an application online and Better responded back to me within an hour or less. I worked with people and they were very well connected. They had an online portal where I could check in every day and see what was happening and send tasks my way. It was all very streamlined. The whole thing was set and done within less than a month. It was very quick and smooth. I’m still shocked about how easy it all came together. I'm also very happy with the rate I got.

I checked with my current provider and they couldn't match the rate, so I started going down that path and stuck with Better Mortgage. I liked the fact that it was all automated and everything is done online. I did two standard loans with them. It was time-consuming, but the process itself wasn't difficult. They just asked for a lot of stuff, but that's typical. I just had to upload documents to the website every few days. It was easy to do the tasks and the steps. They have a task list so I knew exactly what I was supposed to do, what I have left, and what I've done. I can review them all.

From the time of the quote and the rate lock until closing, it was about two months. The only thing that took a long time was the title agency. They took four weeks, which was about two weeks too long. Better Mortgage is very easy to use and they're clear with every step, where you are, and what you need to do. They are better than the one I had.

Better Mortgage's application process was quite user-friendly and very smooth. From start to finish, the process took only three weeks. Their customer service team was very helpful and clear on what I needed to provide them. I got a pretty good rate, too. I've let other people know about Better Mortgage as well.

I did a bunch of research in the different local companies around me. Better Mortgage's turnaround time was significant on a refinance, which is what I got. And based on all the reviews online, I read that they can pretty much process just about as quick as you can provide them the information. So with their pretty self-explanatory system to upload documents and all that, I was able to get it done in a much faster timeframe. Better Mortgage's process on a refinance was very ideal. With my time zone difference, being on the West Coast and me in Central Time, it worked out to where they were available on the evenings. I was able to speak to Rashmi. She was my coordinator through the majority of that. But Better Mortgage immediately sells off and changes who you're sending your mortgage payments to instantly. It’s a bit frustrating. Other than that, everybody has to deal with that and they handled it well.

I liked the ease with which I could get information from Better Mortgage and their rate was highly competitive. I've bought a lot of houses and their process was faster than other experiences I've had. It took me five to six hours total to get all the documents online and talk with all the people. The process was also easier because everything was consistently in one place and I kept getting reminders of everything I had to do, which was pretty cool. I really liked the fact that there was an ability to schedule a call with members of the mortgage processing team, but I found that a little bit glitchy. I'd set an appointment then either I wouldn't get a call or the person didn't know it and I'd have to call directly. Other than that, everyone was courteous and professional.

I was searching for the best rates, and at the time I was doing my search, Better Mortgage came up and with some of the better rates. I chose somebody else first but they didn't follow up as much. I kind of lost my lock in at the time. So, I went back to doing it and came up with Better Mortgage. The process was a little time consuming, but it was fairly easy. The people I worked with were good. They got everything taken care of and answered questions. They kept in contact. They seem to keep everything going. The online portal was kind of nice.

Better Mortgage's terms were better, and I like what they were asking for, the requirements and the loan conditions. The rate was better than the big banks. I had looked at other places, and they wanted a lot more. There was not too much backup, but they wanted certain debts wiped out. Thankfully, with Better Mortgage, I could keep certain things that I didn't want to have to get rid of. The only downside to the whole deal was the communication process, and it wasn't that big a deal. It's just sometimes, things took longer because of that.

The online process with Better Mortgage was very simple and much easier than other mortgages I've gotten in the past. The website is nice because I can see everything every step of the way. I can tell if I need to do something or when things are done, which is typically hard to do with other companies in my experience. Also, they have really nice customer support with their chat and being able to quickly schedule meetings with the specialists that I need right from the website.

First time use of an online company to refinance or borrow. We did our research and decided to apply with Better, along with three traditional banks. Ultimately, we chose Better, which offered low enough interest, to make it worth refinancing. There was still some trepidation, but we were assigned one person through the entire process, that answered all our questions. All information was available in numbered sequence & instructions were clear/easy to follow. Uploading documents was easy, and the calculations were available right away with everything broken down. It was a good and satisfying experience.

I'm happy I tried Better Mortgage. As long as you have all your documents together, they're a great service. Some people prefer more of the hand holding. I wouldn't say Better Mortgage is a hand holder but if you're able to leverage technology and get all your stuff together, it's easy. I enjoyed the process because I have an interface to put all my stuff together. I don't need as much hand holding as more resources to help me do it. They provided those resources I needed and were available when I had questions. I tried to get my mom to use them because she was looking to refinance her home. She has a few more issues that complicates her process so she was not able to work with them. But if you have a straightforward process to get a mortgage and it's not complex or if you're just trying to refinance and there are not too many issues, I can't say I've seen anyone go faster in their speed to close.

Slow, cumbersome and complicated process. We were asked for the same documents a million times over. The left hand doesn't know what the right hand is doing. Wanna-be tech, but I imagine it's all a bunch of manual work in the background. Took MUCH longer and was MUCH more complicated than the initial financing with Wells Fargo. Never again.