Bank of America Mortgages

Bank of America modified my loan by sending me an OFFER to modify. I did not accept their offer. They modified my mortgage anyway by opening an escrow account, contacting my homeowners insurance company to send them my bill, paying my entire bill - which I pay in affordable installments - and now have sent a letter of intent to accelerate because my escrow account is behind! I DON'T HAVE AN ESCROW ACCOUNT AND I DID NOT MODIFY MY LOAN, NOR DID I ACCEPT THEIR OFFER OF MODIFICATION!!! Bank of America sucks!!! Can you say beyond pissed!!! If they don't fix this - then guess I'll be hiring a lawyer to sue them for breach of contract!!!

I had filed a joint chapter 7 bankruptcy and had a discharge in 2015. It’s been 3 years. Bank of America Home Loans has not release my discharge when my attorney had sent discharge papers to their department. I have been calling them each month to get this problem solved and every time they assured me that they will look into the problem... Nothing has been done and my attorney has done their part. I don’t understand why Bank of America home loans is taking 3 years when my other property mortgage has been discharged a long time ago. I am seeking help in getting this matter resolved. Please help.

Be warned! I advise you to check your mortgage and statements on a daily basis. BOA uses technical errors as an excuse to move money from your accounts without your permission and falsely claim you are behind payments. I am going to put a lawsuit against them. I had to call them to fix these issues almost every week in the past three months, and they keep doing fraud. Terrible bank! Terrible service! Terrible everything! At least Wells Fargo was taking money in orders less than $10 without customer knowledge, Bank of America does fraud in the scale of few thousands. It's embarrassing.

Overnight BoA mortgage added $54,000 to my $200,000 mortgage balance that I have been paying down for 7 years. As a single mother I have little time - have not had a day off work in 6 months trying to provide and survive. I pleaded, wrote, emailed BOA but they claim its [extra interest] WTH! What interest? At 4% it would take 8 years to accumulate such interest! Yet they will NOT remove it! They apparently sneaked it into a 50 page Loan Modification small print that they gave me 2 hours to sign OR home will foreclose! These bankers should rot in HELL - especially after the 4 year Loan Modification NIGHTMARE they put me through that would get any human to suicidal point. If there are ANY GOOD LAWYERS who can litigate a Utah Mortgage on CONTINGENCY - please reach out! My contact is ** on most popular email server founded by 2 Russian Math geniuses - gmail...

Beware of BofA! BofA sent me a demand letter for $62,000 last month. I never had a loan with BofA. What they did is dust off a closed pre-recession Greenpoint/Countrywide SUBPRIME loan and added interest from 2007 to 2018. And Voila, "you owe us money!" on a home I sold 2 years ago. Bank of America are the same crooks who were convicted of Mortgage Fraud over and over and eventually bailed out by taxpayers during the recession. So now they have found a new way to profit. Again, I never had a loan with Bank of America. They have violated Respa, truth in lending, and other laws.

Applied for refinance, was turned down even though had good credit, payment history excellent but my home was a mobile home. I am a disabled veteran with full eligibility to veteran backed loans. I was disappointed.

Bank of America should not be allowed to enter into mortgages any longer! We actually refinanced our mortgage - to get away from having to do business with B.O.A. They are very slow to post payments; or to rectify their own mistakes in posting. Zero customer service.

They suck. BofA tries to cheat you out of every penny and they get it by having little companies give you a loan and three months later BofA has your loan.

Although I have been making payments on my mortgage for over 20 years and have the ability to pay it off at any time, I was told that I was not eligible to refinance at a lower rate as I am now drawing SS. Crazy.

The worst customer service! Policy changes and poor payment handling. Poor or no response to feedback. Internal dept do not communicate to streamline process. Just a lot of negative scripted BS!

We have paid off this loan 4 years ago and still have not received a deed to the property. I have called in the past, and all I get is, "We're working on it." I am about ready to get a lawyer. I want the deed to my property.

I was allowed a loan modification and was told NUMEROUS TIMES that BofA had made the Loan modification permanent (orig 5 yrs). I tried to get in WRITING - all said, "No need, don’t worry. It is taken care of." Well, you guessed it - that wasn’t the TRUE CASE!

We had just moved into our house in Spring Hill, Florida having retired here after 30 years in elementary education. We wanted to find a bank with locations all over the country and Bank of America filled that requirement. We travel a few times a year and need to be able to access our account easily from anywhere in the country or the world. The folks there were very friendly and helpful, answering any and all questions that we had for them. It was a very pleasant experience for us.

BOA makes the mortgage process very difficult and lengthy. They put you through a lot of steps only to decide later that they are not loaning in your area, or they won’t loan to you. We found better, simpler processes through other banks.

Started with Quicken Loans and loaner was bought by Bank of America. When I first check Bank of America their rates were too high. It was not by choice that I ended up with them.

Every time I contact them for any type of direction when it comes to my mortgage all I get is, "We can't help you." Also, when I first bought my home they told me if I opened up a personal bank account (which only takes $200.00) I'd get all these perks. Well I did and they said they send me my card etc. in a few days. Well, never heard from them again and I don't know what happened to my money but chalked it up to experience. Trust no one. We don't get to pick our lenders and no one wanted to buy my loan so I am forever stuck with BofA.

My husband and I had our Mortgage through Bank of America, and they were awesome to deal, helpful, very Professional, easy to our payment with them, either online or by telephone.

BofA assigned a young person with little training, knowledge, or experience to handle the process. She was the only person you could talk to. Every question you asked she had to call someone to get an answer. Basically, she was a blockade. You couldn't get around her or ever talk to a qualified person. Very difficult. Parts of the mortgage process are handled all over the country. It was difficult, ineffective and I think, it cost me more money. I've had BofA for years, but this was a mess.

I was performing a mortgage modification in 1998. The bank kept telling me it was in process. We went on vacation. While gone the bank foreclosed on the house. I lost my house and 200 points off my credit score which I am still trying to improve.

I didn’t find them to be flexible or helpful, but I think the loan I have is decent as long as I don’t need to deal with them. Decent, but definitely not great.

Refinanced with them and it was the worst experience with a finance institution. The person I had to work with kept giving me excuses including that she was sick. Even with all of her delays we would have completed the entire process before the said date but they came back and closed the application and said due to the delays I had to start all over and at a higher new rate. I contacted her several times and also her boss but they would not honor the locked rate I had with them. So, I had no choice but to refinance because the previous mortgage also with them for 10 years had matured. I'm telling everyone I know to stay away from them.

Our advice - NEVER use Bank of America!!! My husband & I have excellent credit scores (both within the 800 range) and needed to apply for a mortgage for a home we hope to retire to in the future. We decided to go with Bank of America since we have all of our accounts, including 2 savings, one checking, and 2 credit cards, with them. We were completely honest with the loan consultant, Rhonda **, about the home being a retirement home for our future. She never told us that this might be a concern when applying for the mortgage and led us through a time consuming paperwork process and gladly took our $535 payment for appraisal and credit check.

The application process was standard and my credit was good so it was approved. But on the very day we were supposed to close, I was laid off my job! I was shocked and stunned and I called the mortgage rep and told her I no longer had the job on my app. And after discussion with her manager, they approved the loan stating they had faith I would not be jobless for long. Kudos to Bank Of America!

On May 7, 2018 I called to close and get mortgage release on HELOC with no balance owing. Told me loan would close and release sent in two days. Loan off website May 9. Called May 15 to confirm. Said loan won't close until June 3 the end of billing cycle. Then they had 20 days to inform state. No exceptions. Basically two months get a mortgage release on a loan with no balance. That is BofA service for a "Preferred" customer.

I recently applied for a loan and submitted all the documents to them one week before loan closing date. I understand the closing of the loan might be delayed due to that I had to get some company and personal tax returns finalized. However, they just cancel the loan instead of trying to close it for me. I have applied for many loans with different lenders and this is UNHEARD of. They did not even warn you about this. Do yourself a favor and stay away from BOA.

HI, I applied for home mortgage with BOFA. After the initial approval which was quick and easy, my nightmares started. The Underwriters are the worst people and keep asking for information which none other companies ask for. They do not provide a list of documents and keep coming back for more. My closing is less than 20 hrs now and the underwriters are still working on my case and asking for my investment accounts statements, which has been provided 2 months ago.

My wife and I have been customers of Merrill Lynch since 1998. They manage our 7 figure portfolio. Since Merrill was acquired by BofA, it has been all downhill as far as our level of satisfaction is concerned. The people we work with at ML are great, but they have their hands tied when they have to deal with their parent bank.

The initial process ran smoothly but as time went by, the problems began. Just to summarize, I did everything on my part to get to closing in a reasonable time despite a few bumps in the road. Despite turning in all documentation and proactively doing more than I should to assist in the process, I could never understand why the title loan coordinator kept asking me for more and more bank statements and credit card statements. Even when the title company gave them the green light to accept my closing, this bank just waited and chose to twiddle their thumbs, asking for documents that no other title company ever heard of, just to lead to more delays and just enough so that my closing would miss the deadline of 4/25 which was critical in order for my refinanced loan to be funded by 4/30, instead of 5/1, resulting another month's interest.

I just paid off a mortgage loan with Bank Of America on April 13, 2018. They owe me 1983.51 in escrow balance. I tried to log in to my account on April 14. They cancelled my account. It was open when I owed them mortgage payments. Now that they owe me I can't communicate with them online. I called them and they said it would be 20 days. I asked why and was told they had to make sure the figure they gave me was right. I told them that that was a lie because the ran all the numbers to get the correct payoff. I asked them what law gave them the right to draw interest on my money instead of me, no answer. Don't do business with them.

I have been a long-term customer of Bank of America. I am a senior, with a disability, and on a fixed income. I own a home with a remaining mortgage of only $88,359 in an area that is experiencing skyrocketing home values. (My home is currently worth around $160,000.) The home was previously an investment property for me, although I have lived in it from time to time. Two years ago, I petitioned BOA to drop the PMI (Private Mortgage Insurance) on the home. They indicated that I had to submit a new appraisal (a cost of $500). I did so, but unfortunately, the appraisal at that time came in below BOA's 70/30 LTV (loan-to-value) ratio... mainly because my renters had caused significant damage to the property, which has since been repaired and updated. According to the response letter, I needed to pay $2900 on the principle of the mortgage to bring the loan down to $88,200 in order to have the PMI dropped.