Bank of America Mortgages

I just recently bought a house under Bank of America home loan program. My loan officer was Kevin **. I have to say that the service Kevin and his team provided was excellent. They were able to close my loan on time. Communication with anyone on the team was superb. In the end, the closing costs were very close to the estimated ones. There was no surprise at the end. Kevin also gave me very good interest rate. Loan review with Underwriters was a bit annoying and hectic but I guess it is the same across the board. Obviously, Kevin and his team helped me every step of the way. Communication with Kevin and loan processor, Karlee ** was very good. Anytime I would have question for them, I would just email them to give me a call at their earliest convenience. They would give me a call back promptly within an hour or 2 at most. I would recommend any of my friends Bank of America home loan especially Kevin ** and his team.

Bank of America is one of the worst financial institution ever. They showed no interest at all in working with you with through the financing process. Just when it appeared it was certain to obtain the loan, they denied loan at the last minute without any logical explanation. Inconsistent personnel handling the loan. Never the same person you started working with. Then, not avail themselves to discuss the matter further. Bank of America would be the last bank in this country I would ever apply for a loan or do any other type of business matter with them.

I applied for and received a loan modification with BOA in 2009 and was the victim of predatory lending. I NEVER should have gotten that loan. In 2011 I applied for and received a loan modification. I refinanced in 2015. I thought I had sold my home this month, but when title was pulled, the title company found a 69K lien on my house that was placed there by HUD in 2012.

We got our preapproval and locked in the rate and the loan officer assured us several times that our application looks good and we shouldn’t worry about it. However, after taking three weeks and submitting documents over and over that we already had given to them multiple times (upload, fax, and email), they came back to us saying that they can’t do the loan with some ** reason that no other lender would say. The reason was because of “Limited Credit Experience” when we had enough experience longer than 5 years with both EXCELLENT credit scores. They told us to go with longer term and a lot higher interest which was even higher than other lenders we were previously got preapproved with. That loan officer seemed to play a game with us that she couldn’t even figure out whether that reason could’ve denied our application in the beginning when she already checked our credit report and assured us that we are in a good standing.

BOA gave me a loan modification but failed to inform me that 28K was sold to HUD resulting in a lien on my house. I was unaware of this until I sold my house last year. I had to satisfy that lien before escrow closed. How come Pennymac did not have to satisfy that lien when they bought the mortgage? Any help with this will be appreciated.

I have been with Bank Of America mortgage for well over 20 years on more than one house. Their customer service and mortgage loan experience is awesome. I haven’t had any complaints in all the years I been with them. They always friendly service and always came through when needed for mortgage lending. Their customer service and website app is awesome.

For years I dissuaded my clients from using the big banks for home loans, especially Bank of America because of outsourcing underwriting, poor communication and never closing on time. I recently had a client who insisted upon using Bank of America, much to my dread. I was amazingly surprised. Brian ** - major, the loan officer with Bank of America in Rockwall, TX did a fantastic job. It was pain-free and the deal closed EARLY! I was shocked. I cannot say how other branches or loan officers would do, but Brian made it happen and even came to closing.

My second mortgage was sold to BOA several years ago. The original loan was a 30 yr fixed rate loan. I am now receiving notifications from BOA that is a balloon loan, and final huge payment will be due Dec 1st, 2020. I would never, ever agree to a balloon type loan. Those are for house flippers, that don't plan on sticking around. I have all of the ORIGINAL paperwork, and am about to raise Holy Hell with BOA!! Bunch of crooks!!

If you are looking for a bank that values you as an excellent customer... look for another bank immediately. We had our home damaged by Hurricane Michael in Panama City Florida. We are an excellent customer. We have paid our home mortgage on time, ahead of time and NEVER a late payment in 18 years! We have been awarded for our loyalty by having our insurance check proceeds being withheld entirely as of date. The bank has made excuses and unrealistic document demands that we have complied with to the best of our abilities in a natural disaster.

Judge threw out BOA's case against me the first 2 times. I am now on 4th year with round 3 in court with BOA. I specifically need evidence of mishandling of mortgage payments, modification "extortions", lack of communication by BOA. Please email info to **. My loan was originally with Countrywide where I had no issues. Since BOA took over CW I have had nothing but issues. BOA has made my life miserable. I have felt threatened, crazy, robbed of freedom of use and enjoyment of my property. I can't move, rent or repair damages. I have been essentially held hostage in my home for YEARS. If you have valid information to assist please help.

Got a pre-approval letter from Bank of America. Entering into escrow and underwriters refused to fund loan. Bank of America charged my credit card for a house appraisal after telling me no charges would occur until loan was approved. Charged for appraisal and refuse to fund loan. Fighting with Bank of America for over 2 months to reverse charges, I get no return calls from the loan officer or his boss. NOT PROFESSIONAL, BANK OF AMERICA SUCKS.

I bought a house in 2018. Countrywide was the lender. After the bubble burst, the feds forced Bank of America to take control of Countrywide's loans, among others. My first bill from BoA showed a $300.00 a month increase in payment. And I did not receive a new agreement which showed BofA as a lien holder. So like thousands of others I started calling. And it took weeks to work up thru their tiered system of useless personnel. Eventually I got high enough to get a first class ** on the phone with enough pull that after a 20 minute screaming session on speaker phones (he had his on too) I finally told them that, "I would not pay another payment until you can show me you own the loan and how the payment is being distributed". And that this conversation would be the last I would subject myself to. Please mail any further comments or the documents and all future comments would be sent by first class mail.

I have called several times, since May-June 2018, in the past month I called again several times trying to switch my variable rate to a fixed rate. Today, I must have called a total of 10 times, since 9.00 am Eastern standard time to 1 pm. I give up!! I spoke to several representatives who quoted me several different rates one of them indicated I should talk to the loan officer who quoted me a rate previously (previous call-month of August). Her name is Shelly **, and provided me with her phone number, 1800-781-4104 extension **. Which I spoke to, expressed my desire to want to switch from a variable to a fixed. She quoted me a rate of 6.359% for 30 years and indicated will transfer me to the right department to finalized things. I asked for her not to hang up. She stated will stay on the phone until I get transferred.

This bank screwed my life back in 2014. They damaged my credit and all the reputation that I worked hard for it till then. They offered me to sell my house on Short-Sale programs and wait till the house is sold. During that time, not only they refused all the buyers for a different reason or lack of their responsibilities, also, after sometimes they put my house for sale on the local Auction listing. My house had a new owner from the auction sale and I did not know anything about it. As of today, I am still trying to fix my credit. No knowledgeable attorney did help me to fight them back. I do really hate the system like this and people like Bank Of America. I could name them better in my way. I will talk louder one day no matter how old is this case.

In 2017 we fell victim to hurricane Irma and were hit hard here in Naples FL. We incurred a lot of damage to our home which just fell under what insurance would cover as a minimum ($8,000). The burden of fixing all the damage had to be paid out of pocket. We gained hope when we found out Bank of America offered mortgage forgiveness for 3 months in the form of forbearance. I was skeptical at first because I’ve never missed any payments or have even been late. I was worried about the repercussions on my credit score which I’ve worked hard to maintain 800s. I was reassured by BOA associates on several occasions this would not have any effect on my credit.

Instead of helping me they sold my mortgage to an inhumane lender. Think twice about Bank of America. I wish I had. It's all about greed and NOT FAMILIES.

They did not clean their fraud in my loan. Robo signing Robo stamping and two programs in the same time... loan modification and refinance. Impossible not to have their accounting wrong and they never verify and correct their errors or mistakes. Complete denial of their responsibility.

The re-fi took forever. Customer service/support has been terrible. No one seems to have the ability to make decisions or answer questions. I want to change banks but not worth the effort, energy or time.

BOA is the WORST mortgage lender. They don't keep customers apprised of PERTINENT information. When applying for Loan Modification, there is NO TRUTH TO THEIR PROCESS. I would NOT recommend BOA!!!

Our mortgage originated with a credit union which sold it to BofA. Everything went smoothly but communication was sometimes a little slow, especially when payoff time came last fall. But overall okay.

We've been with B of A for over 10 years now, as our Countrywide mortgage was sold, and have had numerous issues with them, including not posting payments to our account. When We figure it out, it's just "simple mistakes" on their part, or our fault for some reason or another. One time they put our payment toward a late fee from the previous month, let the remainder of our payment sit unapplied and caused us another late fee, and then saying we didn't pay for that month! They finally found it in an unapplied status, but did nothing about it, only saying they could not accept a partial payment.

My loan was purchased by BoA. In the process 4 of my mortgage payments were “lost”. After a lawyer and bank records, still have not found payments. Had to repay.

Bank of America took over the loan with Countrywide and from the beginning had us behind which I proved multiple times that we were not. They ruined my and my wife's credit, they lied to us. Made promises that were not kept. Biggest fraudulent company with high paid bonuses from ripping people off. Still do!

Original home loan issued by Bank of America, unaware Country Wide Mortgage services were involved on this loan in 2009, after investigation reimbursed fees and false actions during loan process. Loyal Bank of America customer over 40 years. Bank of America quickly sold current Home Mortgage to Carrington Mortgage Services in March 2018, total disregarding my loyalty to Bank of America, without approval, this immediate action caused financial issues delaying payment each month. Carrington Mortgage Services charges late fees and $20.00 process fees. Very disappointed with Bank of America how they have total disregard in Customer Service and commitment. WE NEED MANDATED CONSUMER FINANCIAL SERVICES investigating these unprofessional actions and Behaviors.

Ok, but leaves less questions about the future of the home, improve the terms by making it work for all the customers by being prepared for unexpected changes if needed!

I applied for a modification and they had me wait almost a year to tell me I wasn't eligible so I went into bankruptcy to save my home. Terrible service.

There were frustrating moments when I could not get straight answers regarding the process after pre-approval. This was probably because two or three separate departments were handling my application. Sometimes one had no idea what the other was doing. In the end things worked out.

We had to redo the paperwork more than 4 times. They kept trying to have us sign documents that were incorrect. Then their people got upset that we wanted things like our full names on the forms. To complete the process took over 90 days for a simple refinance on our home. When all of this was finished we get another addendum because they found some other mistakes we didn't catch. This was too expensive and too time consuming to ever do with them again.

In 2007 Bank of America asked to be my mortgage lender at the then going rate (5.5%) offering to waive all fees if I agree to switch from GE Capital. As interest rates subsequently declined, the bank offered refinancing via mail flyers approximately once a month or so wanting 1 point plus the usual fees. I never refinanced with them and also cancelled all my bank and brokerage accounts with this bank for other reasons.

When we got the loan, we were told we would pay mortgage insurance for 11 years. More like life of loan. Refinance to 20 year loan and got rid of mortgage loan. Also they hold 6 months Escrow but by law should be 2 months. Also got rid of it too.