Bank of America Mortgage

Bank of America Mortgage

 3.9/5 (1732 ratings)
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About Bank of America Mortgage

Bank of America offers mortgage loans nationwide and has lending specialists available online and at branch locations. If you’re searching for a mortgage loan, loan refinancing or a home equity loan, visit Bank of America’s website to apply.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Loan specialists online or in-store
    • Multiple loan types available
    • Adjustable rates as low as 2.6%

    Cons

    • Best rates only for top credit scores

    Bottom Line

    Bank of America is one of the three largest banks in the U.S. It provides mortgage loans, loan refinancing and home equity loans for consumers in every state.

    Top Bank of America Mortgage Reviews

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    Rated with 5 stars
    Verified

    For years I dissuaded my clients from using the big banks for home loans. I recently had a client who insisted upon using Bank of America. I was amazingly surprised ... the loan o...

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    Rated with 5 stars
    Verified

    I just recently bought a house under Bank of America home loan program. My loan officer was Kevin **.... the service Kevin and his team provided was excellent. Communication … was...

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    Looking to refinance your mortgage?

    See which lender is best for you!

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    How does Bank of America Mortgage work?

    Bank of America Mortgage offers consumers mortgage loans, loan refinancing and home equity loans. Bank of America Mortgage handles:

    • Fixed-rate mortgages
    • Adjustable-rate mortgage
    • Jumbo loans
    • Affordable Loan Solution mortgages
    • FHA and VA loans

    To prequalify for a Bank of America mortgage, visit its website and fill out the prequalification application to see how much you’re eligible to borrow. If you’re already prequalified, complete the loan application to pursue a Bank of America mortgage. Along with other financial documents, you need to provide:

    • Proof of income
    • Tax returns
    • Credit history

    Bank of America Mortgage rates and fees

    Bank of America mortgage rates vary depending on your overall creditworthiness, but annual percentage rates (APRs) start at around 3% for adjustable-rate mortgages, 3.25% for 15-year fixed mortgages and 4% for 30-year fixed mortgages.

    To find out what interest rate and APR you’re eligible for, contact a loan specialist or visit Bank of America’s website and fill out the loan application.

    Bank of America FAQ

    Is Bank of America good for mortgages?
    Many reviewers appreciate Bank of America’s mortgage options. The company offers multiple types of mortgages to fit homebuyer needs. The company also employs loan specialists who offer advice both online and at physical locations.
    What are the mortgage rates for Bank of America?
    Bank of America’s interest rates vary depending on market rates, your qualifications and the type of mortgage you’re applying for. Adjustable-rate mortgages start at around 2.6%.
    What credit score does Bank of America require for a mortgage?
    Bank of America doesn’t state a credit score requirement on its website, but you can consult a loan specialist to see whether you qualify based on your credit score.
    What are Bank of America Mortgage’s customer service hours?
    Bank of America Mortgage’s customer service hours are Monday through Friday, 8 a.m. to 9 p.m. EST.

    Is Bank of America Mortgage good?

    Bank of America Mortgage offers multiple types of mortgage loans as well as refinancing and home equity loans. If you’re searching for a lender with comprehensive online services and widespread branch locations, Bank of America Mortgage could be the right partner for your homebuying journey.

    Bank of America Mortgage Reviews

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    How do I know I can trust these reviews about Bank of America Mortgage?
    How do I know I can trust these reviews about Bank of America?
    • 3,768,150 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2022

    I went through a divorce recently and assumed my home loan to remove my ex. I will now have zero access to the loan details via online banking "forever". So basically, if you ever assume a loan at BofA, be prepared to forever lose access to the details. No recourse with any support team, no ability to send feedback to them. Just forever blocked unless I want to refinance. I now have to wait in line for 30-60 minutes to call their customer service team any time I have a question about my account or want to see any detail about it - payments, balances, etc. If this sounds too crazy to be true, or that my situation is some type of strange edge case, be sure to know that it is not. I really can't believe that this is their policy.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 27, 2021

    My sister received an approval to purchase a home in July after months of repeated documents with various errors and weeks of bogus disclosures the home sell fell apart in October. She couldn't get a closing date every date was postponed to a later date until the seller pulled out of the deal and I lost $500.00. The primary person assigned to my loan wasn't available most of the time and when she was there was repeated emails asking for documents that already had been submitted. In October I was told the process was being reviewed in its entirety again. Stay away first time home buyers. They will make what should be a a joyous occasion a huge disappointment.

    8 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 9, 2021

      Have been with BOA for 4 years and very poor service. Even a small bank has better website than BOA as you can never understand how the payment gets posted as there is no before and after balance for you to track. Poor Customer service and I really don't know how they are in this business.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 9, 2021

      Go with another bank! I have been documented to debt for over 3 months while my house was being built. I have excellent credit with great income and very little debt. I have to give them documentation for every little transaction on my checking account. Example: They want copies of my check stubs for Payroll direct deposits. I was scheduled to close on July 7th, and called my loan officer Rex ** on July 2nd to ensure they have everything needed to close. He stated we are all ready. I drove back over 3 hours from vacation to closing and got a call an hour and a half prior to our close time, notifying me that Bank of America was not ready to close.

      I called Megan ** (Rex manager), she said that she would have to get with her team to get this resolved. I called Megan again on July 8th, she said they are waiting for their appraiser to correct a minor error on the report, and that’s all they need to close. On July 9th, I received multiple notifications of other documents they need, which was sent to the prior. Still waiting for them to get their act together to close. Don’t have a date yet!

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 6, 2021

      Late in Fall 2020, I accepted a job in SE Iowa. The job required that I move from Denver. I contacted BOA mortgage and pre-qualified for a loan. Within two weeks, I had a contract on a house. My senior loan officer and his team realized that I was to begin my new job on Monday, January 18, 2021, so they, my realtor, my attorney, the closing company, and I all worked diligently to get everything in place.

      On Wednesday, January 13, 2021, as I was driving my fully-loaded rental truck out of Denver, I received a call from the senior loan officer. He sheepishly informed me that someone on his team had failed to file paperwork on time. Apparently, because of all the games that bankers played with mortgages prior to the housing bubble bust, laws were in place stating that all paperwork needed to be filed three business days prior to closing. He said the paperwork filing error meant I could not close on Friday, January 15, 2021 as scheduled. He went on to say that my closing would have to be pushed to Tuesday, January 18, 2021 because I wouldn’t be able to close on Saturday and Monday was a holiday. I was stunned.

      I pleaded with him to find a way to fix THEIR error. I explained that I had just moved out of my apartment in Denver, had started the 847-mile drive to my new home, and that I was to begin work on the day prior to the adjusting closing date. He asked me to put my concerns in writing so that he could see if there was a way to work things out. I put my concerns in writing. It was then that BOA began to ghost me and not respond to my communication attempts. (Note: They do know how to reach me each month with a mortgage payment reminder.)

      You can probably imagine how mortifying it was to call my new employer to request that I either be able to start on a later date or take unearned vacation time on my second day of employment in order to move into my home because BOA had screwed up my closing date. Then I got to be the person who showed up at their first day of employment in blue jeans because all of my professional attire was locked in the back of my moving van. Thank you for allowing me to make a fantastic first impression with my new employer, BOA.

      The story doesn’t end there. I received a satisfaction survey from BOA – which I absolutely completed. After receiving my survey, someone at the VP level in BOA left a voicemail message for me. He explained that he was concerned about my experience with BOA, wanted to discuss it with me, and wanted to make things right.

      I made numerous attempts to return his calls over the next few weeks. He never attempted to respond to any of my voicemail messages. While one of my stated concerns with his team was that they ghosted me rather than having a difficult conversation with me, the VP chose to engage in the exact same behavior. Weeks later, I received some modified paperwork from BOA, but without any letter or call of explanation. By comparing the original and new documents line-by-line, I was able to see that BOA had knocked off a few hundred dollars from my financial commitment, presumably as their attempt to “correct” their error.

      Don’t apply for a mortgage from BOA. I have preferred-customer status with them, which is why I sought my mortgage loan from them, and they still chose to treat me incredibly poorly. In case anyone from BOA ever reads this post, I do want to share that the only person on their mortgage team who I do not hold accountable is the low-level staffer who made the error. People make mistakes. How we respond to our mistakes says a great deal about us. The management team in BOA mortgage showed their complete lack of character in how they chose not to respond to their mistake.

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 7, 2021

      We have been attempting to reach Stephanie ** at 1-800-943-2975 for 5 days now. She hasn't returned our phone calls or emails. Her voicemail said call back if she doesn't answer. We did and some very nice reps answered the phone, but weren't really helpful. On the 5th day we asked for her manager and she never answered or returned our calls. I'm the listing agent for the house for sale and will never accept an offer from a buyer who has this bank as their lender.

      15 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 29, 2021

      Due to Covid it took many hours of extra work to get all the documentation that was needed to close escrow. Loan Originator Sylvia ** was extremely helpful and diligent about all details. Closing took a little longer than expected but went through without a problem.

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      Rated with 1 star
      Verified Reviewer
      Original review: April 3, 2021

      Bank of America is less than sub-par. I've had my 30-yr mortgage with them for 17 years now and it recently went from forbearance because of COVID to a modification (basically just moving the Apr-Oct 2020 pmts to the end of the period). However, their internal systems can't seem to show the payments applied correctly. I keep getting called incessantly by their reps to collect “unpaid” statements, except when I point out the letters they sent me where everything is perfect, they apologize lamely but fail to fix the error(s). They've even recently reported the supposed missed payments to the credit agencies which have caused my credit ratings to drop 100 points. They are an awful servicer and not competitive on initial rates. Avoid them unless you have some connection with an internal banker and they are your last resort.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 15, 2020

      It has been a painful past couple months in trying to reach out to BoA mortgage customer service department to retrieve the additional monthly payment that was deducted via auto-pay from my BoA checking account after I had refinanced with a new lender. It's been approx 3 months of trying to reach BoA customer service and getting various answers regarding where and how the funds are being returned and still no clear answer. I have refinanced with other lenders and had much better experience with them in such scenarios.

      20 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 10, 2020

      Lender - If the call is dropped and you have my call information then return the call. At least pretend to want to help an already existing bank customer. Note that folks always remember poor customer service. I may not have millions at your institute but what I do have can always be moved to a place that values their customers.

      22 people found this review helpful

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        Bank of America Mortgage Company Information

        Company Name:
        Bank of America
        Company Type:
        Public
        Ticker Symbol:
        BAC
        Year Founded:
        1992
        Address:
        100 North Tryon St
        City:
        Charlotte
        State/Province:
        NC
        Postal Code:
        28255
        Country:
        United States
        Website:
        www.bankofamerica.com