Bank of America Mortgage

Due to Covid it took many hours of extra work to get all the documentation that was needed to close escrow. Loan Originator Sylvia ** was extremely helpful and diligent about all details. Closing took a little longer than expected but went through without a problem.

Go with another bank! I have been documented to debt for over 3 months while my house was being built. I have excellent credit with great income and very little debt. I have to give them documentation for every little transaction on my checking account. Example: They want copies of my check stubs for Payroll direct deposits. I was scheduled to close on July 7th, and called my loan officer Rex ** on July 2nd to ensure they have everything needed to close. He stated we are all ready. I drove back over 3 hours from vacation to closing and got a call an hour and a half prior to our close time, notifying me that Bank of America was not ready to close.

Late in Fall 2020, I accepted a job in SE Iowa. The job required that I move from Denver. I contacted BOA mortgage and pre-qualified for a loan. Within two weeks, I had a contract on a house. My senior loan officer and his team realized that I was to begin my new job on Monday, January 18, 2021, so they, my realtor, my attorney, the closing company, and I all worked diligently to get everything in place.

We have been attempting to reach Stephanie ** at 1-800-943-2975 for 5 days now. She hasn't returned our phone calls or emails. Her voicemail said call back if she doesn't answer. We did and some very nice reps answered the phone, but weren't really helpful. On the 5th day we asked for her manager and she never answered or returned our calls. I'm the listing agent for the house for sale and will never accept an offer from a buyer who has this bank as their lender.

Bank of America is less than sub-par. I've had my 30-yr mortgage with them for 17 years now and it recently went from forbearance because of COVID to a modification (basically just moving the Apr-Oct 2020 pmts to the end of the period). However, their internal systems can't seem to show the payments applied correctly. I keep getting called incessantly by their reps to collect “unpaid” statements, except when I point out the letters they sent me where everything is perfect, they apologize lamely but fail to fix the error(s). They've even recently reported the supposed missed payments to the credit agencies which have caused my credit ratings to drop 100 points. They are an awful servicer and not competitive on initial rates. Avoid them unless you have some connection with an internal banker and they are your last resort.

It has been a painful past couple months in trying to reach out to BoA mortgage customer service department to retrieve the additional monthly payment that was deducted via auto-pay from my BoA checking account after I had refinanced with a new lender. It's been approx 3 months of trying to reach BoA customer service and getting various answers regarding where and how the funds are being returned and still no clear answer. I have refinanced with other lenders and had much better experience with them in such scenarios.

Lender - If the call is dropped and you have my call information then return the call. At least pretend to want to help an already existing bank customer. Note that folks always remember poor customer service. I may not have millions at your institute but what I do have can always be moved to a place that values their customers.

I have a mortgage with BoA and I recently took advantage of the postponement program they were offering to people who are having a hard time during this pandemic. 3 months of payments postponed which was great, but do not do this. They sent me a letter stating my three months were up and if I needed any more assistance. With some good luck, I was able to secure a new job and didn't need assistance anymore.

We were with B of A for some time and asked for refinance at the much lower rates many were refinancing on. They started the process. Week after week we checked back they said our lower rate was almost finished, come to find out, they sold our mortgage out of state, to a lender with high rate and didn't let you use your house equity to upgrade the home. Terrible experience.

CITI electronic payment not applied -BofA could't find $$$. I made an electronic bill payment to my Bank Of America account from CITI bill pay. CITI removed the dollars from my account when they had a clear receipt that BofA cleared the funds. I entered my checking on the BofA account code. The BofA never applied the payment to my account. I called Bank Of America and they said that they don't know where the dollars went. They claimed that they did not receive the funds. They couldn't find any payment. Neither bank could tell me what happened to the payment. Bank Of America was useless in resolving my issue. I had to wait for 1.5 hrs for the mortgage to answer the call. And all that they could is...that they don't know what happened to the funds. Very frustrating bank.

We have never been able to qualify for a business loan despite having a credit score over 770. They have discriminated against us because our Real estate investments are in the inner city. The bank only approves us for high-interest credit cards in our personal names and not our business name.