Bank of America Mortgages

They are very responsive. Send useful updates monthly and offer changes that may be helpful. Due to my circumstances I have not taken these suggestions, but had I been younger I would have. They post when our payment was received. They give alerts of an upcoming payment is due. Overall they are helpful.

I just recently bought a house under Bank of America home loan program. My loan officer was Kevin **. I have to say that the service Kevin and his team provided was excellent. They were able to close my loan on time. Communication with anyone on the team was superb. In the end, the closing costs were very close to the estimated ones. There was no surprise at the end. Kevin also gave me very good interest rate. Loan review with Underwriters was a bit annoying and hectic but I guess it is the same across the board. Obviously, Kevin and his team helped me every step of the way. Communication with Kevin and loan processor, Karlee ** was very good. Anytime I would have question for them, I would just email them to give me a call at their earliest convenience. They would give me a call back promptly within an hour or 2 at most. I would recommend any of my friends Bank of America home loan especially Kevin ** and his team.

I have been with Bank Of America mortgage for well over 20 years on more than one house. Their customer service and mortgage loan experience is awesome. I haven’t had any complaints in all the years I been with them. They always friendly service and always came through when needed for mortgage lending. Their customer service and website app is awesome.

For years I dissuaded my clients from using the big banks for home loans, especially Bank of America because of outsourcing underwriting, poor communication and never closing on time. I recently had a client who insisted upon using Bank of America, much to my dread. I was amazingly surprised. Brian ** - major, the loan officer with Bank of America in Rockwall, TX did a fantastic job. It was pain-free and the deal closed EARLY! I was shocked. I cannot say how other branches or loan officers would do, but Brian made it happen and even came to closing.

Have been a customer of BOA for more than 20 years, and lived in several places. They have taken care of us, and given options for our current needs. Can tell when you reach trainees, but they have all been polite and will continue to follow up to resolve conflicts. Feel confident with them.

Bank of America has been the worst bank I have even encountered. They pre-approved a client of mines for an amount she didn't qualify for, setting up the client for failure, and losing her deposit. The loan officer who was handling the file pre-approved my client for an amount based on her tax returns and pay statements. She put in an offer, got her offer accepted and went through all the process. Paid for a home inspection, they made her order an appraisal and also made her get an insurance binder for the property. Everything was going smooth until it was a couple of weeks before closing. Then the nightmare and games started. They kept delaying everything, my client and myself was trying to call and email the loan officer daily. He started ignoring everyone and would not provide a concrete answer.

Our BofA broker promised we would not be required to have an escrow account on our new mortgage, but two days before closing we saw escalated closing costs related to an escrow account on the closing statement. They wanted months worth of escrow funds to be included at closing that we hadn't planned for, and almost lost us the house. Now four years later we have sold that house and are still waiting weeks after closing for our over $1,700 escrow refund. When we call they say they need time to verify the payoff check clears. Had to tell them they were paid with a wire! How did they not know that?! Lies, continuous lies. Please save yourself the trouble and go elsewhere for your mortgage needs.

Our experience was so horrible with Bank of America that we are looking to refinance our recently closed loan with a different lender. We mistakenly trusted a loan officer at our local branch when she assured us 6 weeks was more than enough time to process our home loan. Needless to say, we did not close on the required date. Bank of America dragged their feet making it an excruciatingly long process. It took 2 weeks before they opened our file for the initial review. I figured with being BofA customers for nearly 20 years, having excellent credit and putting a substantial amount down, that it should be pretty straightforward. Most definitely not! We had to jump through so many hoops with their endless requirements. Our loan officer was helpful and responsive up until we desperately needed her.

I have recently started processing a mortgage loan with Bank of America hoping that it is a big institution and trustworthy as advertised. I was given the lowest interest rate and I agreed to locked the interest rate. However, BOfA keeps giving different reasons and saying their system is not able to generate the approval so they can't grant the loan at this time. I only have 10 days left for closing but they did not fix their system nor deny the loan. They even suggested to go try with some other institution when they know that the interest rate has gone high and no one can close in 10 days. Please save your precious time by NOT trusting Bank of America.

I have a lot of experience with mortgages, I have rental property and have financed or refinanced 10 different times in the past 12 years. I thought I would try BofA since I do a lot of business with them, BIG MISTAKE. My credit score is 740+ , the Loan to Value was 50%, but none of that matters, they put me through hell. After sending in the required documents, I got a request for something else, then a few days later for something else, then went on and on. I can tell you with a broker they go over everything, tell you what will be needed and normally that it.