Bank of America Mortgage Reviews

Then Monday, May 4, 2009, my wife finally called AAA again and someone named Phil got us on a 3 way phone hook up with a lady named Jessie at BofA. My wife told Jessie about our problem and that the problem might be because of the policy number that BofA had on their website. BofA had our policy number as ** and the check was sent to ACA Insurance Company when our policy number is ** and is payable to AAA Insurance Company. Jessie from BofA then asked about 2 other policy holders and was told by AAA that that those 2 policy holders’ insurance had not been paid as of May 4, 2009. Jessie of BofA then did some checking and said “That BofA had issued a check for $56,378 that they couldn't find and they didn't know where the check was. They would put a check for $413.00 in the overnight mail to pay our for our homeowners insurance.”

And as of this moment at 0900 hours, May 11, 2009, my wife is on another 3 way conference call with Phil of AAA and Crystal from BofA trying to resolve the above issue. Crystal has promised that a check will be sent overnight to handle our homeowners’ insurance problem (this is the same thing we got from Jessie a week ago on Monday, May 4, 2009. And no check has been sent to AAA Insurance Company). Today Monday, May 11, 2009, at 1530 hours, we received our mail and guess what, there was as a letter from AAA Insurance Company telling us that our homeowners policy has expired as of 12:01am on May 1, 2009. Bank of America took $413.00 out of our escrow account on April 13, 2009 to pay our homeowners insurance. And they seem reluctant to either pay our insurance or return the money to our account.

While working with the District of Columbia to rectify the tax mistake, Bank of America increased my mortgage payment from $1,472 to $2,770 in order to cover the money they sent to the District of Columbia. I was disgusted and shocked because: First, DC Tax and Bank of America recognized the mistake, but Bank of America continued to penalize me for the mistake. Second, as an average American, I entrusted Bank of America to utilize integrity in conducting transactions on my behalf. I would most certainly have taken a second glance at a tax bill that is two times what I was told to expect. I would have most certainly made a phone call to verify the appropriateness of $15,000 worth of taxes for one year on a $213,000 property. Third, Bank of America was very targeted with the reactive approach of raising my rate, notifying the credit bureaus, sending written correspondence to my residence, etc, but did nothing proactive to warn me of the tax issue. Bank of America paid the outrageous monies and jumped on the bandwagon attacking me as a customer. Bank of America could have easily seen the discrepancy and been a great consumer advocate.

Fourth, this is not an easy fix. I have been on the phone with a multitude of Bank of America representatives (some way more helpful and knowledgeable than others) since December 2008. Finally, my quality of life as a Bank of America customer is suffering. I have been conducting business with Bank of America for years and I am no longer comfortable with handing over my mortgages, CD savings, checking, etc. There seems to be too heavy a reliance on computers and not enough rational thought. I spoke with a representative before 2009 began and we assessed a monthly payment of $1,560 until the refund from the city was received. I also sent Bank of America $2,221.75 for the escrow account moving forward.

According to my records, I have sent $1,560 in every month since this agreement. Bank of America has not been applying this $1,560 to my account. Monies have been held in suspense impacting my credit score. The city refund for the account was received on 4/21/2009. I received a new coupon book for a monthly payment of $1,546 per month and an escrow surplus of $2,600. On May 6, 2009, I was sent a letter from the mortgage collections department looking for $4,400. I am in need of intervention. As an average taxpayer, I am finding it difficult to manage the giant corporation (Bank of America) and work day to day to feed my family. I am a full-time employee, single parent and PhD student and this is impacting my quality of life and pursuit of happiness as an American.

I decided to call the 800 number and eventually spoke to someone named Stephanie who told me that my payment was received, so my mortgage payment was due Jan. 1 instead of Dec. 1. After making the required payment in January, BOA contacted me asking why I was 3 months behind on my mortgage. Once again, I made numerous calls and eventually spoke to Larry. He explained that I was required to write a "letter of hardship" and fax certain documents in order to qualify for the loan modification program. This was never relayed to me by Jennifer. I did everything that was asked and, in February, received loan papers through FedEx. I signed the paperwork which stated that my payment would be reduced for 5 years at a fixed rate. I overnighted them well within the time-frame in the envelope provided by BOA, then called a few days later to verify they were received. It was confirmed and it was stressed that I make sure I mail my payment to the Getzville, NY address listed on the loan agreement.

Last week, I received an email from BOA that they needed to discuss my mortgage. I called them and was told that I was 4 months behind on my payment. I disagreed. He also stated that I did not make a February payment when I actually made 2 that month. After much discussion, BOA's associate told me that I did not qualify for the loan modification program due to my income. I then spoke to his supervisor and she stated the reason was that I did not return the paperwork in time (I sent it 3/2/09 and it was due by 3/13/09).

When I told her I had called to verify it was received shortly after sending it, she said the person I spoke to misunderstood what I was asking. Is there another way to ask about a "loan modification agreement"? I believe her name was Kim, and she said that I should've been more clear about what I was asking and make sure the person I am speaking to looks at more than checked boxes on her screen. I then replied, "In other words, I need to do their job?" Kim proceeded to tell me that I needed to track down the package they claimed to not have received, which I knew they did. If I wasn't successful, I should reapply, for the 3rd time. Wait a minute, wasn't I just told that I didn't qualify? Didn't one person tell me because of my income and didn't she say the paperwork wasn't received in time? Make up your mind, BOA.

The next evening, I tried to contact them and after inputting my account number, I received a message that they were unable to access my account and to hold for a customer service rep. I then received another recording touting their loan modification program, and could not get a live person on the line. Yesterday, Sunday, I got another call asking why I was 4 months behind on my mortgage. This time I was told that I didn't return updated paperwork as required. I'm at a loss as to what to do. Can anyone give me any advice?

Late last month, she called me saying that when she checked her statement, she didn't see any withdrawals for the mortgage payments. My husband took her to the bank to find why, and the only thing they told him was that the mortgage was being paid and her account was up to date. That next week, I did some investigating on my own, and found out the Bank of America was taking her payments from someone else's account. The clerk gave me the company name and account number that was being debited.

I called the company to confirm and the amounts matched what should have been debited from her account. I advised the other person's bank that they needed to stop having that taken out and for them to advise their customer what happened. I then called Bank of America to discuss what would be needed to sure up my mother-in-law's account and to make sure this would not reflect badly on her credit. I also advised them that she should not be punished for the bank's error. I spoke to a very rude supervisor named Wanda **, who told me that my mother-in-law must pay all funds from December.

When I explained that she could not pay that amount, Ms. ** started quoting in policy and would not accept anything I said. After about an hour of discussion with Ms. **, I asked to speak with her supervisor. After waiting for about 20 minutes, I spoke to Vince who stated in even a more rude fashion how it was not the bank's fault that the payments were being incorrectly applied - but my mother-in-law's fault for not finding the error earlier. As I stated, my mother-in-law is already 89 years old. She does not always check her bank statements; she just happened to check it late April.

If I had not looked into this myself, this could have gone on for months. My mother-in-law has always paid her debts and is not looking for a handout, but I feel that the bank should not request back pay from her and to make sure they pay back the account of the other person who they wrongly debited. I need to know if anyone can help me with this situation.

I was transferred three times and was hung up on. So, I called back and spoke with another representative. She then told me that I didn’t qualify because my loan wasn’t backed up by Fannie Mae. This was also false. I was then transferred to Tiffany who told me I didn’t qualify because of insurance that was purchased by Fannie Mae. I requested to have a copy of the documentation showing when that insurance was purchased and why it was purchased. She denied me the information and told me that she could not help me or give me any information pertaining to the extra insurance purchased.

I then called Fannie Mae and explained the situation about me not having a PMI or an escrow account. A Fannie Mae representative explained to me that it didn’t make any sense for them too, stating that I had additional insurance purchased on my property when I didn’t have a PMI or an escrow account. I then called Bank of America back and spoke with Tiffany, and I spoke with her supervisor at ext. **, and they both were very rude and told me I did not qualify and they would not give me an explanation in light of me explaining to them about what Fannie Mae had stated to me about the no PMI and no escrow account.

Shaun hung up in my face and would not give me an explanation for denying my HARP loan. This has caused me great heartache and pain to be treated like this, to be denied something set up by our president that I qualify for. I also asked Shaun what he was going to do about the mistake, and he told me basically nothing. I am single mother of three, and my loan is not in default. The way I was treated was uncalled for. I know that they record the conversation. Bank of America needs to be investigated for fraud and giving false information to consumers.

* We are attempting to refinance a $94,000 mortgage on a house appraised at $650,000.

After nearly 3 months, we have not been able to complete the refinancing process. This is unacceptable. We are discussing looking for a more responsive financial establishment for all of our needs.

I qualify for the HASP Obama bill but for whatever reason I am being told something I have never heard. I need help. We have excellent credit, have never been late in our mortgage. Our home lost value and I got it over a year ago. My income was reduced drastically. I am disabled and unable to get more income. With this economy, my husband is not guaranteed overtime. Our mortgage is over $2,800 plus all of the bills. I am going to lose it in the next two months if I don't get some help. Can someone please guide me or help me?

Ultimately, Ms. ** was assigned to my loan application. Over time and in a timely manner, I provided her with all of the documentation requested. Two days before the closing date, BOA, via Ms. **, said that I didn't qualify for the loan because I already own an investment property in that city. They withdrew the No Fee Mortgage and offered me another investment property loan at a much higher interest rate. Again, I made it perfectly clear at the time of my application and stressed that BOA was my lender on the investment property. If they couldn't execute the loan, they should have told me immediately. Consequently, I feel as though I have been victim of a bait and switch.

I put up $1,000 earnest money. I had to put up an additional $1,000 to continue the process. In order to make the next closing date, or lose my $2,000, I am now being forced to take a much higher interest rate (5.25 vs. 4.375) and loan is a 3 year ARM. The extra mortgage cost over the life of the loan and the inevitable refinance cost could run in the thousands, not to mention the stress that I have had to endure throughout the process. I want an attorney to contact me.

Of course, I got on the phone immediately and discussed the problem, which also resulted in bounced payments to my other creditors. I had to fight with Bank of America to get my money back but they have yet to give me my bounced checks fees back. I, of course, stopped my automatic debit until they can update my records. I have sent in my Jan - March payments on time (I have the processed checks to prove it). They have yet to update my account with my new payment arrangements. The people on the Loss Mitigation Team don't know crap. The call always ends with me not knowing anything more than when I first called. They keep saying they are backlogged and don't know when they will be able to update the system with my account information which to me is unacceptable. The last time I called (3/23) after speaking with 3 individuals, I asked to speak to a supervisor or manager who had the nerve to hang up on me when I inquired as to when my account will be updated.

My complaint... Bank of America wants federal assistance because of their bad business decisions. They then do not want to fund those of us that are making sound and responsible decisions. I wish that we could take back the TARP funds and let them crash and burn.

I finally went down there and spoke with her. She told me she did not recall saying what she said and told me I could not get my money back if I cancelled. Bottom line is the bank has not done anything for me to earn the money. It is too bad I trusted Amber ** on her word. I have learned a lesson there. I struggle to make things work for my family and do not have money to throw around. I hope this can be resolved and I get my money back.

We were really upset and threaten to go public and sue him (**, a loan officer from Annandale Branch). He told us again he would resolve the problem, and that we need to give him just a couple of weeks to give us back the rate and the payment we agreed to pay… because we trust him. It has been passed 2 years and we are still the same - complaining to Bank of America and they are like Pilate washing their hands about our case. They told us to be late to get a modification; we did. And now the customer service says she never said anything like that. We are trying to get the modification, and they are saying to give the house in foreclosure if we don't pay them what they want.

We are devastated with no money and trying to get a modification from these people. I have sent a letter even to their CEO, Kenneth Lewis. And they’re very happy waiting for the money from the bailout and getting as many foreclosures as they can so they don't pay back. We really want to keep the house, and we have proof of the fraud and everything they have done to us. I hope somebody decides to sue them and show the whole country what kind of company Bank of America is.

However, we then never heard anything again. We initiated contact with an unidentified person at the mortgage center who informed us to fax again all of the paperwork which I did, for the second time. I then learned that the person assigned to this loan was a person named Angela ** Home Services specialist. This person was assigned this loan on 3/3/09 with a passing date of 3/5/09. After visiting their website to check on our progress as the closing date was only two days away, our realtor and I were unable to contact anyone at the mortgage center by phone as listed in the online service or by mail as it was kept secret by BOA. All voice message boxes were full at the mortgage center including the supervisors' as no one was answering phones. I then went to the branch office where we originated this process and the branch manager could not get to speak with anyone either but suggested that we fax the documents again which we promptly did as the online site said we had to do as part of the process, this being the third time.

We already had acknowledgment of the receipt of said faxes by verbal communication and from a fax record (2). I then spent all of 3/4/09 on the phone and in going to the branch office and trying to get a human to talk to along with the branch manager who tried very hard to help us and kept apologizing for her company and stated that they were overwhelmed with loans and can't process them fast enough. I then told her we should have been told this up front and that the so-called Home Services specialist should have called us to inform us of what is going on and to advise us of what the bank needed from us (as per their website mortgage application status).

As of this writing, we have not been contacted nor have we been able to contact Angela ** who we learn from the Branch manager is unable to get to our case because of the large workload and there is not enough help as they laid off most of their employees in this department since the recession. As of now, we are just awaiting word that we can close sometime and we are contemplating scrubbing this deal completely as we feel we have been lied to.

So here we sit. Both my husband and I have 750+ credit scores and pay all of our bills on time. If BOA hadn't waited 2 months to call and tell us of the changes, I could have gone elsewhere in the beginning to secure a lower rate. They have since gone up and we are back to square one. BOA tells you what you want to hear and then changes it in the long run to where you have no other option. I will be surprised if I get my application fee back. When I told the girl I wanted it, she quickly placed me on hold, came back and said it would be refunded, told me to have a nice day and hung up. I have had my accounts there for 10 years. Where is the loyalty? I don't have it anymore. I'll be changing my accounts elsewhere.

So I went to this gentleman, purchased homeowner's and flood insurance. We closed on the house and moved in. Several months later, I received a letter in the mail that stated I was mistakenly sold flood insurance and that it wasn't available to me. I pursued the issue with the insurance salesman and found out FEMA was the only one who sold flood insurance and that because my county didn't participate in the FEMA plan, that insurance wasn't available. This was all communicated to Bank VI and the issue was dropped.

Several years later, Bank of America bought Bank VI and my mortgage. They sent me a letter stating I would have to have flood insurance and that if I didn't buy it, they would. I called every insurance agent in my area and several large ones in other parts of Kansas and no one could get me flood insurance. I communicated back and forth with BofA and they went ahead with forced insurance. They couldn't get FEMA to write a policy either so they purchased one from Lloyd's of London at an outrageous price that was many times more expensive than the FEMA plan. After much going back and forth with me making my point that it wasn't legal for them to place forced insurance when it wasn't available from FEMA,

I finally talked to someone in their legal department and they dropped the forced plan. They billed me for two years insurance but only refunded me part of a year. I thought the issue was taken care of for the life of the mortgage... After many years, the issue has come up again and they have done the same thing again. I've showed them the rule about a lender using federal money that is required to have FEMA insurance if available and it states that it is only required if FEMA provides it. They have placed insurance that costs my escrow as much as my house payment AND taxes per month. This effectively has doubled my house payment and there is no way I can pay this ridiculous payment each month.

The fact is I can't buy flood insurance. If the lender and insurance company I originally worked with had not been derelict in their duty and I had known flood insurance wasn't available, I might not have bought the house. It is unfair to require me to pay for outrageous insurance from the likes of Lloyd's of London for my home. And as another note, the people I bought the house from didn't have flood insurance and they had a mortgage through another bank. Thank you for your time and I hope you can assist me.

They were $6,100 in 2006, the year prior to me buying the property. The bank and title company claimed they called the city and were told $4,395 and that was the amount I signed on my closing documents. Now, I am in a financial bind and need to get out of this. I would never have purchased the property if I had the correct tax amount due to closing. That is a major difference in a payment if the number was $6,100. How can I resolve this issue? Who is responsible for me closing a loan with false information on the loan? Please have someone contact me regarding this matter. Thank you.

Eleazar repeated all the additional needs of the loan only to find all these had been satisfied a month ago. He then stated the loan would not be approved because of an income analysis he noticed on our tax form for 2006 and 2007. I was shocked because on the 1st of February, I was told the loan had been approved and needed only item satisfied. Then it became two and then it became three, etc. and now Not Approved. This is gross inefficiency and incompetency. The Bank of America is causing undue anxiety and the possibility of losing our deposit made to secure this property.

They seem to have all sorts of information about us except payments. We have access to canceled checks, but made payments with a payment book, not statements. Therefore, we have never had monthly statements to verify total amount paid or interest or anything. We've contacted the IRS to let them know that we are unable to do our taxes. The phone numbers for Standard Federal & Lasalle all go to BOA.

Bank of America has dragged its feet on the foreclosure and now, I have R.E. taxes that are delinquent. During this entire thirteen month period since my last payment, I have not received a telephone call from Bank of America. At one point, I thought I was going to get an offer on a short sale and telephoned them daily for two weeks. I left frantic messages each day requesting for assistance on how to proceed if I receive the offer, but I never received a call. I asked if they would work with me on the taxes I would owe after the short sale, but was informed that they would not. I have received the first letter from Bank of America stating that I am in default (13 months later). I feel that some action or investigation against Bank of America should be initiated. I have contacted every agency possible and have gotten nowhere. I have also contacted elected officials for my state without a response.

I went into the branch and did just what I was told, but my payment was refused because it was a partial payment; this was despite the note made in the system by the mortgage department. I waited 45 minutes while the branch employee and the mortgage department cleared the issue over the phone. As a so-called courtesy, the mortgage supervisor asked to speak with me to inform me that the payment that would draft in February would be denied and sent back to me because they could not draft two of the payments in February and two in March to cover the March payment, even if it was before the end of the grace period.

I asked, “Deny my payment? That is crazy!” She replied, “Yes. Sorry, there is nothing we can do.” She said I would have to pay the same amount I had just paid to have it be accepted. I asked for her next three chains of managers, and she refused saying she could only give her supervisor's name. I would have to get that information for that supervisor. I am still waiting on a return call hours later. Bank of America is forcing my payment to be late by denying it. It will be reported to the credit bureaus as late, and I will be charged an $84.00 late fee by BOA, even though they are the ones refusing the payment both in the branch and over the phone.

After several attempts to contact Mr. ** by telephone and email, I gave up and contacted Brian ** in the loan processing department. He looked up the paperwork for me and stated that the information for the property address was still incorrect. After speaking with his supervisor, they agreed to take care of the problem in their office to prevent delay of the loan, however, it wasn't their responsibility to do so. This isn't the first time I have had problems in dealing with BofA and is the primary reason I refuse to do my banking with them.

They have been allowing us to make lower payments but have been reporting us as not meeting our monthly obligation and that we skipped two payments. Remember, we were supposed to have two deferred payments. When I contacted Loss Mitigation and BofA, they claim we agreed to all of this and that's what happens when you modify your loan. We never agreed to this, and now we can't even rent a place when we sell the house! We have spent collectively this week over 10 hours on the phone with no resolution from BofA. We have never received one piece of paper from BofA and we never signed anything agreeing to these terms. How can they do this without a signature or a contract of some form?

When I call, I get someone sitting at a computer that can only answer basic questions from the information on the computer. They have no knowledge of Loss Mitigation or our loan so they claim they cannot offer any answers. They also tell me that I have to wait for an advisor to call me. I can't be connected to one after sitting on the phone for hours. I have to wait up to 2 days for them to call me. With things the way they are, I may never qualify for buying another home but if I do, I will never get a mortgage with BofA. Billions of tax money to bail them out, and they get to turn around and destroy the very people paying for their bailout. Our credit scores have been destroyed by BofA'a actions, and we are seeking an attorney to move forward against BofA.

We didn't know that the house was up for auction 3 days before the loan was approved. Bank of America did not do their job of checking whether we still own the house or not; according to the deed of trust, the house has been on default since 2007 and that it was going to be auctioned in February 2008. The equity maximizer loan was approved and the collateral was the house. I know I was paying the mortgage when the $100K was funded until in June, Chase Mortgage returns the cashier's check. My stepfather told me that the reason the check was returned was because we needed to pay the back pay in full, which later on I found out was a lie - it was because the house was bought at auction by BNC Mortgage.

Now we are stuck with the $100K loan that my husband and I did not use. I'm still paying for the loan and cannot pay for it any longer. I attempted to call BofA and tried to explain the situation, but no one can help me because I'm current with my payment. I'm not in good terms with my mother and stepfather at this time. And the last time I talked to my mother in July, she told me not to worry about the $100K loan that my stepfather will take care of it. My husband is the main borrower on the 2nd loan and all 3 of us signed for the loan (me, my mother, and stepfather). Since the house foreclosed and we no longer live there, do I still need to pay for the $100K loan even though the collateral is the house that foreclosed?

I know that we had our duty to disclose everything when we applied for the loan. BofA also had the duty to check for accuracy of the information provided, right? If BofA had checked the deed of trust, the loan should have never been approved. But now my husband and I are stuck with the $100K loan and cannot afford to pay for it anymore. By the way, my stepfather was/is a loan officer, and my husband and I had a theory that he knew someone at BofA and that is why the loan was approved (the person that processed our loan basically closed his/her eyes).

I don't know how my husband was approved for $100K loan when he only makes $31K a year. The house was under my stepfather's name, and he filed bankruptcy before we applied for the loan. Then my husband's name was added to get the equity maximizer loan. Can somebody help us? Because BofA approved a loan that was not supposed to be approved, we are now stuck with this loan and no one at BofA wants to help us. All they are telling us is to pay for the loan. I constantly have migraine trying to think what will happen when we stop paying on this loan.

He transferred me over to a man who I explained the situation to. The conversation went like this: I told him I was calling about our mortgage and that my fiance had been laid off for some time and that we were looking for some breathing room. His response was to look at my account; he stated that he would be able to tell me about the deferrals they could give us. The first option he stated was that he could defer 3 mo. payments and that in March we would pay the 3 months at that time. I responded that wasn't a good plan because it made more sense to just pay our regular payments; it wouldn't allow us to save money since the reason we wanted this was to get ahead not because we didn't have the money to pay our regular payments.

He then stated they had another program which we could defer 3 months and put it onto the end of the loan. I stated to him, "If we chose this option, would it not reflect poorly on our credit report?" His reply was, "Absolutely not!" I then asked, "Are you sure?" And he replied yes. I then stated that I knew BOA had their own credit and would it reflect poorly if we ever needed a line of credit with them or an equity loan. His response was that it actually helps our position with the bank because it showed that we asked for help before there was a problem. I stated that he could continue with the process as long as our credit would remain good.

He placed me on hold as he said he was going to apply this. When he returned to the line, he stated that we were all set. I stated, "What do you mean all set?" He said, "Your payments will be deferred for 3 months." I replied, "So what do I do about Dec. (I figured with it only being a week or so away, I would have to make that payment)?" He said, "No, you don't make any payments till March 09." I again asked about our credit and also asked if I wanted to pay early in Feb. if I could. He responded that it would be best to use the whole extension and if we had extra money to just bank it in case we had to use it at a later time if something happened with his job or anything.

He explained that we were allowed to do this 2 times in a 5-year period. I asked, "Will the bank automatically know that we got the extension so they wouldn't think we were late?" He said that they would know and that he would send me a letter to have for my records. I said that this process was so easy and thanked him for all his time and help.

We waited for the notice and didn't get it as of Dec. 23. I felt funny not having it in my hand and thought nobody told me what to do about my taxes and homeowner's ins. as it is escrowed so I called back. A woman answered the phone and I stated my account number and that I was given an extension at the end of Nov. She pulled up our account and stated it was still being worked on; I screamed, "What?! I was told I was all set and not to pay any payments till March 09!"

She replied, Relax" that I was all set; it just sometimes takes a while for them to get everything done on their end. I replied, "Oh my God, should I pay Dec. while they are getting the paper work done?" She said no, that I didn't have to and that I would not be penalized for them taking a while. I said, "Is that why I hadn't received the paper work yet?" She said yes but assured me everything was okay. She said she could see that I had the extension; it was all set. I told her when I was approved they didn't tell me what to do with my taxes and homeowners.

She put me on hold and said that it was still our responsibility to pay them. I asked her who I paid it to and what the amount would be. She said that BOA would send me a notice to tell me how much these things were. I said okay, that I just need to know sooner than later because I didn't want to get smacked with a big bill as the reason for the extension was to save money. She thanked me for calling BOA and we hung up (mind you, this was Dec. 23rd; if I were delinquent or this wasn't approved, you would think she would have mentioned that).

Anyway I got my mail on Jan. 20 and there were 2 letters from BOA. I opened them happy that I was getting the letter I was waiting for as well as how much we owed for taxes and ins. Much to my surprise and anger, I found a letter stating I breached the terms of the loan and I was delinquent $3,490.17. What?! They stated I can cure the default by paying the amount by 4/15. How does that make any sense? First of all, I don't know what to even say.

The other letter was that my request for a possible loan work out was denied because we don't meet the affordability requirements? What?! Then they were nice enough to say we might qualify for a short sale. They must be joking. We were never late nor were it our intention to ever be late. They made us late, not us. There was never a possibility a loan work out they granted an extension in Nov. - no question about it.

I called and got shifted from one person to another, ending with a woman who again told me to calm down, obviously not great advice. She said that I never did a financial statement (nobody ever asked me to). This is a joke! It has to be. I told her our income and she did whatever with it. I am so disturbed at this point, I didn't care what she did with it. I told her, "They told me I was all set in Nov. Not that they would review or consider it and when I called in Dec., they didn't say it either." I requested a supervisor. I explained the situation again and said, "This is a very easy fix." All they had to do was pull the tape of the conversation and they would see that it was granted and I was specifically told not to pay anything till March 09.

His response was that he would look into it. I said that it was not acceptable; I needed to know now. He told me not all calls are recorded. I said, "And conveniently, this one wouldn't be, right?" He said that he isn't even in the office of the person I spoke with. I said, "Well, get the tapes of the conversation I had in Dec." His response still wasn't helpful. I told him instead of beating a dead horse talking to him to give me the number of someone who can help me. He did but of course her mail box has been full for 2 days.

I have been wrong many times in my life about many things. This is not one of them. I feel that because we were in good standing with them, they took that opportunity to put us in foreclosure mode. This in unforgivable and somehow must be illegal. If not, it should be. I can't imagine what they do to people if they don't have the money to pay and look to them for help if they did this to us when we were current. I was not in trouble when I called them in Nov. Now after they have helped me, I am screwed. I don't know what to do. I am kind of backed into a corner. I don't want to show any late payments on our credit but strictly out of principle, I do not want to pay them till March since that is what I was told. What do I do?

I am not sure if they think I am going to tolerate this treatment but I can assure you I will not. I would like to get my full story out to as many people can read and hear in America. This is just plain wrong!

My closing loan documents (which I was refused the day before to look at) were back-dated and not signed by BOA. The Deed of Trust is one date; the Note is back-dated, the rider was blank and final application back-dated. I think I will write a book about my experience with BOA fraud mortgage.

BOA has gone way beyond the bounds of decency with me. I am an older, disabled single woman and they prey on older people. BOA ruined my credit and put bankruptcy/foreclosure which is a lie. People do not know BOA had secondary wholesale depts. in Dallas and Florida. They had so many predatory lending they closed them this year. But it is coming out now. I believe what goes around comes around.

Ten months later, we received a letter stating that we had not paid our taxes. Soon to follow was a letter from Bank of America telling us our monthly payment had gone up by well over $500 a month, and we were $3,000 behind in our tax payments. We called right away to find out what was going on. After speaking with a woman who had all the information we had given to the bank to process a quote, we had been told the incorrect quote to begin with. She had the correct quote and it was nowhere near what we had received. After confronting the bank, we were told that, "You knew you had to pay taxes!" Our response was that, "Of course, we knew as we have always paid our taxes and we had given Bank of America all the information pertaining to the taxes we pay. Not to mention the woman who had all the information and the correct quote.”

After all the calls and battling with them, the only response from Bank of America is, "We made a mistake!" Had we been given the correct quote to begin with, we would have not refinanced at that time. Also, I do not feel as though I should have to pay a lawyer to be sure that my bank is not screwing me. I believe, just like any company dealing with customers, all documentation should be double checked. My question is how could the original woman have all the documentation and correct information for my husband and me and yet a tremendous mistake is made?

Due to the negligence of Bank of America, the cost of our loan when paid off will be approximately $100,000 more than originally quoted. This has put a tremendous strain on our family of 8. There are six children in our family. We are not able to do the things like we used to. The stress in our lives is tremendous as my husband and I work very hard and long hours. We will not allow our house to become one of the foreclosed. However, the children suffer for the most. Things were going along great and then take $500 more away from a family in this time of recession because of “oops, we made a mistake.”

I myself have suffered with depression and hopelessness throughout this ordeal. It seems wrong that a company so big, profitable and well-known throughout the world could be so cold and non-understanding. No sense of wanting to correct the mistake. We asked for several reasonable solutions only to be turned down with the statement of "you knew you had to pay taxes", which was thrown in our faces anytime we contacted this bank, which as I stated we have always done and gave Bank of America all information to that fact. They have the proof that we did. And to think of us among how many others can or have lost our homes due to this “oops, we made a mistake” comment. They are ruining lives! They certainly have taken the life out of our lives. Please help us!

BOA employees, especially mortgage employees, do not have their heads screwed on tight. They are the worst ever. They do not like to communicate with people, other than letters in the mail to surprise the crap out of you that your loan is skyrocketing because of them failing to inform you that for the first year they are only including land in the taxes. I'm sick of it. I'm sick of them. Don't waste your time. They are rude. Worst of all, they don't speak English, which makes communication horrible. If I would have known that the following year after closing I'd be charged more for taxes on the structure, I would have said no to the loan and walked away. But I didn't. They made me believe that all taxes would be included, not just land.

Horrible, horrible, horrible bank that is. Glad I don't have a checking account with them. They would rob me dry!

The second case involved a woman who was told that she had to add her husband to the application to get the loan. She did and they told her a new application was needed because he was never on the application. She said ok. BofA was very discouraging and told her it may not get approved because she should have shown his income, which they stated it looked as if she was hiding family income from the initial loan because he wasn't on the loan and it most likely will not be approved... Incredible!!

When I call the "Homeownership Protection Department" I get hung up on, and they tell me that they don't take incoming calls and the case worker has to call you, but only after you fax them the request. I faxed two requests over a month ago and still cannot get a phone call. Long story short, instead of working with myself, my Realtor and Chase to make a deal (we are only 4K away from going to closing) they keep denying the short sale and they will not response to phone calls. They state in their message and their mission statement that they strive for excellence in helping people keep their house, but in my case not only can I not get a phone call back, but they deny every reasonable offer made to them when they are accepting other offers for Short Sales. I am willing to pay the difference and I still can't get someone on the phone to help, nor can my Realtor.

They are not trying to help me keep my house; in fact, they are pushing me into foreclosure. If the house goes into foreclosure, surely they will get nothing or an even smaller amount then what they are offering for my house - they refuse to even look or negotiate. I have been hung up on, my phone calls are not returned, and now I am about to lose my buyers because I cannot get BOA to cooperate. They are discriminating against me because they are accepting other short sale offers that don't meet the same criteria they are telling me I have to meet. I am even offering to sign a promissory note to pay the difference, and they are refusing even to talk to me to tell me that I have to do to make this work.

PLEASE help me! My husband walked out on me in April, leaving me with the house and all the bills which brought me to the position I am in. Unless someone intervenes and talks sense into the person who is supposed to make decisions over there - my house will go into foreclosure when it could be purchased right now for a reasonable price. All I want is a chance to talk to someone to get an answer on what I need to do to save this. It is a shame they are driving me into foreclosure and when the house does go to auction, they stand to get nothing. Please Please direct me to someone who can help. They are accepting the same offer for others; why would they not take Chase's offer for me? I am even willing to pay them on the difference but I can't get anyone to call me! You can call me anytime.

I would like to have your explanation as to whether I am being over expectant in assuming that the bank would provide the title to the property once the mortgage loan is paid off. I would like to know to whom I can express my dissatisfaction. Over the time that I have had to spend in straightening this out, even though it still apparently is not. Your on-line telephone numbers have been essentially useless, with people who either cut me off or forwarded me to telephone answering machines.

Well BOA decided (even though they are denying it) that we had to get the cabinets finished and fix the window before loan approval. Then they needed our property in Mass to be 30% of the one in Florida. Then in November they tell us that they can only approve my parents for a $102,000.00 loan with a huge $57,000.00 down payment. Yeah Crazy. So today December 1st, 2008, my mom told BOA and the representative that the deal is off!!! They are closing all of their BOA accounts and will never mention their name to anyone.

My conclusion is that in this particular case I think discrimination was used. My mom is European from the Azores and is a US Citizen. Her husband is from Central America from El Salvador and he is a Green card holder. If BOA thought that non-US people can't have $70,000.00 saved of hard earned money boy are they wrong. My mom's husband is an executive chef at a restaurant in which he makes over $62,000.00 a year. So there's that. So if you do your math how can BOA not approve the $170,000.00 like they originally did? All I can say this has been the worst experience in my life and my parents. This is actually a small version of the situation.

They never payed the insurance or the taxes, and raised our house payments to $2,120.00 a month. Well we are now in foreclosure. But they admitted it was a discrepancy on them and not a deficiency on us. Well we have been fighting this on our own. The Judge even saw the problem but can't give us legal advice. We have been to court twice now.

Both times it has went in our favor. Last month, the judge still did not award them the house but the very next day after court Bank of America hired a lock company SAFE-LOC to enter the home and change all the locks on the doors. They did and it still is not their property yet. Then they gave the keys to another guy they hired to cut the grass; he entered the home and started removing the contents in the home.

We are scheduled to go back to court November 5, 2008. We tried to get a no trespass warning against them to no avail. I called the Comptroller of Commission and they said I have a case and gave me a case number due to them messing up the escrow. Please someone help us what can we do?

So, the check hit the automatic deduction hit the bank and was return. I called bofa and was told the payment would not processed again. So, I sent in a payment for the mortgage. Well much to my surprise the payment was processed along with the payment that was not suppose to process. I called bofa and informed them of what happened and said things would start bouncing all over creation if the funds were not returned here is the kicker...they agreed to return the funds. But, when I checked my account they had not returned the funds and I had accured almost $600 in returned checks and fees.

I called bofa and asked why the funds had not been returned. They said that the mistake was mine so they had reversed their decision to return the money. I said it would have been nice if you would have notified me by email or letter that the fees would not be reversed and I could have made other arrangements to cover any delinquent amounts. They still hold themselves blameless and refuse to return the fees.

Well this is my last go round with big bank america. I will be switching to a local bank and warning all I know and don't know to stay away from BOFA! - about 20 returned items at @ $35.00 a piece. Absolutely no money left to pay the rest of bills, groceries, etc.

We now owe more that the house is worth but it has not gone down in value. They did not tell me the payment would me more than I make so my account went negative. Now I have to drop my wife and a child from health insurance to give a $600 buffer since both mortgages are more than I make when the interest was higher.

That money was my buffer. My account over drawn and had penalties for that. It has causes much stress and depression to me and my family and relationship.

I explained very clearly, very adamently, it goes to the BIG loan, the one with the $700 payment, NOT THE SMALL ONE WITH THE $5 payment. She smiled. She went to a machine and came back, saying it was taken care of. I said are you SURE it went to the BIG loan? She said, yes. I said, DOES IT SAY IT IS NOT ON AUTOMATIC WITHDRAWL ANYMORE? SHE SAID YES!

A week later I get a notice that my small loan had been reduced $700. So, this moron naturally did it wrong, despite my trying as best anyone could to get her to understand me. I run to the bank, and talk to the manager. He gives me that attitude that I must not have explained it well enough and did not offer to talk to the moron teller. He made a call and got the payment switched to the correct loan. I ask him, ARE YOU SURE IT'S OFF AUTOMATIC WITHDRAWL? He said, yes!

A week later, I get a notice of non sufficient funds and some fee, because they tried to take it out on automatic withdrawl. I called the manager. He acts like I wasn't clear enough. Why would I give him a payment of the exact amount of the payment that is due on the big loan, make sure it goes to the big loan, ask him now are you sure it's off automatic, and he misunderstands and thinks Im talking about the small loan? He said he'd see what he could do about it and call me back.

Never got a call back. On top of it, he tells me there would in fact be an increase in my interest rate by taking it off automatic. Got a $35 late fee and caused much anger and frustration.

In addition, I was charged a higher interest and extra discount points at closing in order to qualify for the bank's No Fee Mortgage Plus program which waived the closing costs on the loan, and by doing that, I believe that the bank indirectly charged me for an appraisal which was not completed. What are my options? I cannot refinance and I have to wait several years to have enough equity on my house. I was misled and lied to by Bank of America about the real value of my property.

About a week later I received a call asking for my previous 2 years business tax returns as I was self employed.THIS IS SOMETHING I HAD TOLD THEM GOING INTO THE APPLICATION PROCESS. I told the woman that this was impossible but was willing to disclose assets or other proof of collateral. She said to call back in a few days to check on the status. I called back the second time and I do not think No in fact I am certain that my previous conversation was not documented. I then received a letter in the mail stating that I needed to disclose proof of tax returns per my first conversation. Again as my business is new I could not provide this information. This scenario went on 2 more times and I never go the same answer twice. It appears that the left hand does not know what the right hand is doing at their call center in Farmington, CT.

Steve Vernosi and his crew did what they could an I cannot blame them. I also cannot blame the first line of call center employees. I think that the fault here is that the process put in place by BOA supervisors in the call center does not exist. I also get the impression that my application was sitting on an underwriters desk for a couple of weeks My frustration here is that had someone explained the guidelines clearly up front the first time I would not have had to wait 7 weeks to get rejected.

This was a waste of my time. If someone had told me upfront what their criteria was, I would not have wasted their time or my time. The process was exhausting, frustrating, and at points maddening. It is a shame that an institution this size cannot get its people on the same page and properly trained to give REAL customer service.

Distraught, I sent an email requesting the refund of my application fees. I was sent back a harrassing email that was distributed outside of BOA, to recipients unknown to me, from the mortgage loan processor, making a joke of how he copes with customers like me at work. Stating he needs to be on Ecstasy.

BOA did not refund my application fee as required in the terms of the BOA agreement. The harrassing email included my outlook contact information which was sent as part of 10 other addresees, not BOA employees. BOA sent my confidential information out to non-BOA addressees without my knowledge or consent, in an attempt to harrass and humiliate me.

It really is upsetting me what is happening to us, this county and our home. I am now facing bankruptcy and foreclosure all due to greed, manipulation, deception and flat-out lies & untruths. Senator Charles E. Schumer, I need your help as I do not know where to turn or what to do as, I basically feel stuck. I am requesting and pleading for your help to stop the loss of our home. I feel that I was very unfairly treated by Bank of America with the home equity line of credit loan that I have with B.o.A. After, an accident I had while working I in-turn needed to have emergency surgery. I lost over 45% of my income, benefits, a company car and the career that I had for over 15 years as a NYS sales rep with a National Co.

I was contacted and solicited by Fleet bank/Bank of America and told that B.o.A. could assist me by consolidating my debts. However, to my dismay; I was never advised of the risk I was taking to our home and moreover, I feel I was totally deceived. I was told that the best option for me was a variable rate of 3.4% home equity line of credit loan. I was assured it was a safe, viable and sound stable solution for us. However, the rate jumped up to 9.9% and was only an interest first and only loan so therefore; I would of never been able to pay-off this loan due to the principal was never being reduced plus, being on a fixed income therefore, I could not afford to pay extra as I had indicated to B.o.A. I am on SSD and Workers Compensation along with I had a credit score of approx. 740 I feel that Bank of America sucked me in, hooked me and slowly destroyed my credit. B.o.A. made it nearly impossible to work with them, contact them and they would not, did not respond to my calls, messages and/or faxes.

How do you work with companies that refuses to or makes it impossible work with them. It seems as everything today is a major struggle, very shady, underhanded business practices. Along with a very complex and confusing sum of endless forms and paperwork. I went to Fleet Bank/B.o.A. for help to resolve my debt issues not knowing that I was actually doing way more damage than good.

When I requested to convert or refinance the loan to the fixed rate. I was told then in-turn by B.o.A. that they could not accept Workers Compensation as income? Totally opposite of what they told me when I first went for assistance. B.o.A. accepted Workers Compensation and SSD as income when I first took out the loan originally as I had no problem nor was NYS W/C, SSD was not an issue for the loan origination? B.o.A. told me that they did not see the rates going up at all and if and when they did they would just convert it to the fixed rate loan. However, when that time came I was told a totally different story! B.O.A. was not at all honest with me and I thought I could trust the bank to just simply be honest with me. Is that not why consumers go for a loan in the first place is to get the help and funds that they need? Along with funds that they need to qualify for? Just whose interest did the bank have in mind?

I feel that I was totally mislead and not told the truth about the loan nor, did I understand the type of "new product" loan that I was taking out. I was never told that I had several other more conservative & safer options nor, was I informed that I was "judgment proof" and I was better off not taking out an equity loan against my home in the first place in-turn putting it in jeopardy. I was not only lied to but, only told what I wanted to hear they had no-right telling me that if the rate went up they would lock me in on a fixed rate cause, it was not the case at all. Not to mention, the B.o.A. loan officer filled-out all the paperwork and filled-in the income that I was earning prior to my SSD and W/C due to my accident, I questioned this and I was told it was only a formality and it would help me to get the loan?

B.o.A. way over inflated my property value to $189,000. B.o.A. took advantage of our bad situation and what is now happening just is not at all right or just. I would like to know just at what point does the lender have take responsibility for their actions and wrong doings and is held accountable? Not to mention, I find it to also be somewhat perplexing and strangely odd that Fleet bank/Bank of America is also the bank for my Workers Compensation payments. I believe some may consider this a circle of and a form of conspiracy?

I am very saddened and upset, that I was so taken advantage of and mislead. In the fall of 2006, I had a major heart-attack, short-term memory loss, confusion and depression caused by a Duragesic pain patch that was prescribed to me for the pain cause by my accident at work and due to my disability. The patch caused a blood-clot and a major heart-attack, I tried to pleaded and hoped that B.o.A. would work with me due to I was unable to pay my vastly rising home equity line of credit, health care cost, the major increases in the cost of living among everything else.

We have had to go with-out food, heat and lights at times to pay our creditors, and ruined my once good credit . I often go without my heart medications due to I just simply can not afford the co-pays. I have tired to sell our home and can not sell or get even close to what B.o.A had it appraised at and claimed it to be worth or even just close enough to repay mortgages. Frankly, I don't understand how it is my fault that the bank way-over appraised and inflated my homes value, manipulated, deceived and flat-out lied to me?

Please don't get me wrong, I also feel that I have had several serious and out of my control events happen too however, isn't that why people go to a bank and lender for help and assistance along with consumers can't and should not have to take an attorney for everything that they do. However, shouldn't the lenders be honest with you? After what has happened with the banking and mortgage industry it really makes you wonder just who it is that you can trust and rely on these days? Just who is looking out for the consumers best interest? The consumers rights, the consumers America dream and security?

What happened to morals, values, honesty, respect and the principals that this country was built on, founded for and once stood for?

Where is the Government for the people? Should a man and his children, with a child with a disability, that is a single father a.k.a Dad?, and is totally disabled himself, on a fixed and limited income, with the be able to be scammed by one of the countries largest banks and have their home more or less scammed from a true America family, once hard working honest man?

Should a single father and his children be thrown-out in the streets and lose their home their "America Dream" because, of greed and the fact that mortgage companies and investors, stock brokers and deeper--came up with very creative ways to flat-out steel from consumers and people, families that they committed fraud against? I had always paid my bills and took great pride in my on time payment history with a good credit score. However, B.o.A. took all that away from me and has basically destroyed my life, my credit history it is just not right. Something is seriously wrong with the Mortgage system.

I call on Congress to enact an immediate emergency moratorium on home foreclosures and evictions. Moreover, until the Mortgage Bankers Association agrees to an immediate moratorium on home foreclosures and evictions, I call on members of Congress to refuse to meet with representatives of the MBA during the Association's meetings. People from across the country who are facing the prospect of losing their homes will be demonstrating and demanding that the Association formally endorse a call for such a moratorium.

The speedy, expensive, and extraordinary action that the Federal Reserve Bank took in response to the Bears Stearns crisis a few days ago is, in reality, tantamount to a government-enacted moratorium on bank failures. Congress has its own proposals for bringing relief to people at risk of losing their homes or is it just for the Banks that just wanted to increase their customer base and business. However, none of the proposals are as sweeping, immediate and effective as a moratorium.

The Fed's action required no legislation, no hearings, no studies, no half measures, and no time lag. Why is it, then, that a similar moratorium on home foreclosures and evictions cannot be enacted to stop the largest number of home foreclosures since the Depression of the 1930s? By refusing to meet with representatives of the MBA, you will be helping the mortgage banking industry wake up to the fact that they can no longer avoid, ignore, or continue to resist the popular and human demand that they simply stop evicting families from their homes.

Senator Charles E. Schumer, I do know that your time is very limited however, I respectfully request and plead with you to please help me and my children and other families like ours, we should not lose the "American dream" and our home that we have lived in for the past 14 years please help us there must be some way for us to retain our home and our "America Dream." As greed and money seems to be important to some; my children and their home is very important to me, please, Senator Charles E. Schumer, help us please, help us retain and save our home our small piece of property and our "America Dream" our small piece of America.

Thank you, for your time and understanding with these extremely important issues please, feel free to contact me with any questions or concerns. Please also forward and copy this correspondence to whom you see fit, just and proper. Once again I do want to say; Thank you, Senator Charles E. Schumer, I wish you the very best. May God-bless you and America.

In May they stated I needed to increase my levels even more. I do not feel it's ethical to request additional insurance levels after I have complied and have a current and active policy. I do understand when the policy comes up for renewal I would be required to pay the required increases. So according to my Flood Policy Declarations Replacement cost is 184,000 and per the bank requirements I put the additional $20,200 in coverage. And then one month after the compliance letter they requested an immediate increase of $27,400. I feel a 23% increase in a two month period is unsubstantiated especially with the property values dropping daily during that time in the double digits.

Please advise me of my rights and if possible a contact to discuss why I am in the highest risk zone under FEMA. The only flooding in the past thirty years was when the sewer system failed (25+ Years ago) to keep up with the new construction in the hills above my street. Since then millions of dollars of work has occurred and now have and updated system. During the seventy six years my house has existed there has not been a claim nor needed a claims. This destroys my cash flow every year being required to pay $1,400 in flood insurance and I only pay $1,200 for fire and hazard insurance at higher liability levels. I feel this is a gross abuse of a government system and I would like to know if I have any chance of fighting this.

Additional 143.85 on top of current insurance level premium of $1,279.00

Weeks later, we received another letter from BOA stating that they still had not received a copy of the policy. I called State Farm and spoke with Jean. She said that not only did she fax the policy on May 19, but that she also called to follow up to be certain it was received. She spoke with a Ms. Chant, who claimed that the information had been entered in the computer. So I elected to call Bank of America myself to try to get to the heart of the problem. I explained the history in the way it is described above. I was speaking with an agent named Sonja. When I told her that Chante told the agent that the information was in the computer. She replied I dont know why she said that because it can take 24 hrs for a fax to be entered into our system. She added, we receive and send so many faxes that a lot of times they get lost. Theres so much things get lost.

I mean, this is what BOA DOES receive and process information. Our private information, scattered to the winds, not once, but twice now, within the confines of BOAs offices. After I was assured that Sonja would take care of the problem, I was passed on to a survey. I was on hold for eight minutes waiting to be connected. When I finally was, I was asked by recorded message to enter the five-digit agent number. I was not provided with a number! The call then disconnected after saying thank you for your feedback.

So I go on the web and there is no Consumer Relations department in BOA. There is no recourse, other than to go through the incompetent channels weve already traversed.

A car loan we once had with BOA was paid off before we ever received a payment book (I believe it arrived two months prior to the payoff month of the loan and we asked repeatedly for it to be provided) and dont even ask my husband why he doesnt have a debit card with them. This is the worst bank Ive ever dealt with in the competence and customer service arena.

No damage as yet, but the most recent letter did imply that BOA would begin to charge their OWN insurance fee if the information was not received within 28 days of the date of the letter (to the tune of $516.)

A few days later, in the mail I received my Bank of America disclosures and commitments. I called Jamie and asked why the loan commitment showed a 90% LTV approval. Jamie from Bank of America told me that, I might have to pay 10% down because I could be in a declining market. I told Jamie that I had already been approved at 95% with a local lender. Jamie explained that it will be off the appraisal. My appraisal had already been done. Both my appraisals had been valued at purchase contract price. I objected to the deal and Jamie said she would take care of it, not a problem. She changed my loan on-line and sent me emails saying the bosses were aware and it would be fixed. Jamie asked me to put at least 5% of the purchase price in a Bank of America account. I did that within an hour of her asking me to.

Days passed, I inquired, nothing. Her Boss Derek Sawyer the sales manager for Bank of America loans called me and said he would personally take over the loan and see that it got done right. I never got a call back from him within 24 hours like he said he would. I sent him an email for an update and within an hour I had a phone call from Jamie again at Bank of America apologizing to me that the bank guidelines were for my loan to be at 90% and there was nothing she could do. Jamie said that she could call a local branch in Arizona and see if they could do a 95% FHA loan for me. I asked her to send along all the guidance she had received from above her and I would be following up with legal process

Well, first...I've been called to active-duty deployed on the US/Mexico border. I needed to have my family in a home and mortgage that did not require such a large upfront payment. I have had sleepless nights when I should be getting my rest for military duty because I was stressed out about this loan. The stress of having to put so much cash into a loan that I was not sold in the first place is unbearable. This was a bait and switch deal. I have the 95% GFE from BOA and emails to prove it. I have the documents from the other Lender proving I was closing on the 95% LTV loan with them. I have email conversations that outlines, Jamie telling me that the other loan was a bad one and I should go with her bank, Bank of America.

My wife is beside herself that we have to empty our saving account and we still have to move across country at our own expense and were suppose to buy another car. I'm leaving for Iraq again soon and we will be in financial hardship because I was told and sold something that was not delivered and I believe Bank of America Mortgage Employees deliberately defrauded me into using Bank of America, by lying to me, providing official loan documents that were fraudulent, keeping the Official BOA On line Mortgage Tracker showing my loan closing on a 95% LTV loan all the way to the end. Bank of America representatives used inaccurate, false, and fraudulent efforts to lure me away from another lender and trap me into a loan I did not wish to be in.

if all of this had been told up-front this would not be a problem but when they wait until the work day before closing this now becomes a problem. i gave the bank my personal info so i could co-sign. bank said ok now bank tells me i have to send tax returns, w-2;s and pay stubs.

Meanwhile, the building owner is making threats, and he wants me to pay twice. I finally stop paying the taxes with my mortgage payments to BOA, and they start fining me. I spent more time on the phone and on hold -- until they finally agree they will pay the taxes if I give them a copy of the invoice and the percentage I owe. In the meantime, they sent out mail to the wrong address, and they even sent me a statement saying they sent my taxes to Baltimore instead of Boston. Then after that situation was supposedly worked out, they started sending notices threatening to harm my credit report because they said my mortgage was late. I pay early each month!

Finally, again, after many phone calls and much time speaking with supervisors and on hold, they finally acknowledged that they had applied my payment incorrectly, but it is still showing up as late online. And forget their credit card: Now, I'm getting hit with a $144 finance charge, when I just made a $900 payment (over $500 more than the minimum). And they won't lower my interest rate. They are criminals, in my book. And incompetent. I am going to find a way to pay down this card, and get refinanced with someone else as soon as possible. Don't do business with this bank.

I have been so upset time and time again from all of their incompetencies. Every time I give them my mailing address, they send things out to the wrong address. They don't let one supervisor get to know you and the problems. You have to tell the whole story over and over again...and they have the nerve to ask How can I exceed your expectations today? They have stressed me out so bad at times, I've felt ill.

I'm just a faceless set of numbers to this organization. They do strange things, like change the credit payment due date, which is another stressful situation. If they waste your time or cause you headaches or emotional harm, you get nothing. If you are slightly late on something or perceived late, they can assess tremendous fees. I don't understand why our time and sanity isn't worth anything these days in the eyes of this bank.

BOA now tells me they have no final documents for fannie mae loan. My income BOA stated they verified was intentionally inflated $300 to get me into a loan I could not repay. Don't file complaints with OCC. They are worthless. I have had better luck with state agencies. These are falsified signatures and initials on loan documents and deed, note, etc. We have a falsified HUD-1 form, cutup and altered. The worst part is I have been a loyal and trust BOA have been with them 15 years and they spit in my face. It took them over 3 months to respond to OCC and OCC would not nothing about it. It is a real joke. BOA had violated so many state, Federal and other violations and I do have a lawyer but he is a civil lawyer and I think I need a criminal lawyer.

I am physically and emotionally drained from the discriminatory way I have been treated with BOA. They used to be quality and now they are quantity and greed and it makes me sick. They would not work with me at all let alone talk to me. My mental status has deteriorated because all BOA had to do was use due diligence and take care of this matter to begin with. I think they prey on the older lower-income women.

I was supposed to put 5% down and they made me pay in the end 20%. I did not get the EA TPR loan I was supposed to get. Why don't borrowers who are abused stand up to BOA? Are people afraid of them? That is why they are getting away with treating people like this. BOA thinks they do not have to speak to me but they will have to speak to the judge in court.

Apparently, there was no way AT ALL for them to transfer it to my bank account with incurring a balance transfer fee. I received the check in time, fortunately, to get my mortgage payment in by the grace period, no problem. Also, I was assured that since this card was a 0% balance transfer card (and all I was using it for) that I would not be charged interest on this refund. Naturally, the next billing cycle, my credit card statement showed a purchase of the amount of my refund and was accruing interest. I had a $5,000 balance on the card already due to 0% balance transfers so, obviously, this relatively small dollar amount of interest will quickly add us since payments are applied to lowest interest balance first. I called the number on my card, explained the sitation, spoke to a supervisor who was very polite and helpful and she assured my that the amount showing in purchases would be recategorized and the interest would be refunded.

Well, the interest was refunded but the next month the refund had STILL not been recategorized! I called again and spoke to a little punk who did what I asked but made a smart little comment about the money I was making off of them (bless their little hearts!) by getting the interest refunded to my account yet again. So far, everything has been okay since. The most frustrating thing to me is simply the idiot bank teller who started the whole problem requiring miles on my car and hours on the phone. With all the supporting documentation and account numbers provided when I made the mortgage payment in the first place, there is no reason why she applied it to the wrong account other than pure carelessness and poor customer service.

It just so happened that I was in the bank trying make a transfer from equity to cover a business improvement that I already made, and I thought I was using money that I could count on. It also happened to be payday for my employees and the business account was not OK. Not a nice feeling when the teller says your account is frozen in front of other tellers and customers. I also had to race to stop my contractor from continuing a structural change on my home add-on that we were financing through this line. I lost a half of a day during business hours trying to shake down accounts receivables and basically embarrassing myself in front of my customers. I had to tell them that they were not late but I needed the money. All the while my business was running at half rate with the boss gone.

The amount of financial stress I went through was indescribable. I have plenty of financial resources but everything takes planning. I should not have been put on the spot like that. The last point I need to make is that my home value has not dropped as much as they think. They never gave me a chance to re-appraise. Since the last time they appraised me I have completely landscaped, redwood fenced, planted 5 large trees and 20 shrubs, installed auto sprinklers, completely remodeled the mother in-law suite (top of the line), and added on a cathedral ceiling/ glassed in patio room. My home value has not dropped nearly as much as they think. They just never asked.

Humiliated, Embarrassed, Stressed. Maybe $1000.00 or so in lost income for the day. And stuck with $4000.00 or so in business improvements that I would not have made otherwise.

How stupid is it to send a check that has been endorsed in the US mail? As a banking institution I expect a higher degree of professionalism, responsibility and trust. That check was for more than $11,000 and I haven't received it back. If I don't get it by the 3rd. of March I feel it's only right that B OF A make my house payment to cure the default. B OF A could have used Fed Ex or priority overnight mail with the US Postal Service. PLEASE HELP ME. I called the mortgage company on Feb. 20th to see if there was anything that could be done. The rep said that we pre qualified for a loan modification but that didn't mean that we were approved and that approval can take months. She also said that a letter of intent to foreclose was mailed if the loan isn't brought current on March 5th. Please what do I do? Thank you for your time.

I may lose my house because of B OF A's negligence. I have a notice of default that expires on March 5, 2008 and because B OF A seems to have misplaced my $11,000 + check, I'm facing foreclosure.

When I contacted them (again), they found their mistake and fixed it, resulting in a corrected tax form. My problem is that my taxes were already filed, and now I have to pay $300 to have them amended. Bank of America's customer service people could not have cared less about my problem and actually blamed me for not catching the error sooner, though they still deny any wrongdoing on their part.

I lost several months' worth of interest on money that should have been deposited into my escrow account, and I have to pay $300 to have income tax amendments filed.

This would come to $806.05. This is the mortgage payment minus tax and insurance. We had also talked about using the $1000 from the seller to buy down the rate. When I went to sign, they also had me paying an additional $750 to buy down the rate. I may have over looked this in all the paper work, but I don't remember us ever discussing this beforehand. I am very frustrated that I cannot get any progress made on these issues in over 3 months.



Of note, my house is the only one our builder has built that has under-appraised, and he's been building homes for over 25 years. According to him, it is also the only time BofA has made it to closing on one of his homes. At closing, after all papers where signed, my builder comes back to the room to notify us Bank of America won't release the funds to close the loan. After 3 hours at the title company making phone call after phone call we find out Bank of America forgot to verify the home had been completed and wouldn't release any funds until they send a rep to the property to visually verify the home was ready to move in. At this point my builder closed on 2 other properties while we waited in the waiting room for our money to get released. He even showed us the house he closed on after us and how a VA appraisal on it was for more per square foot than BofA would give us on our custom build. This house was in our same neighborhood. Finally the money came through and BofA just acted like they did us a favor and never apologized for the screw up.

Now, 14 months later, BofA wants $2400 in escrow shortage because they only calculated a vacant lot property tax into our mortgage payment last year. On top of that, our house appraised by the county assessor for within 500 of what we payed for it 5 months after closing. I to this day believe BofA pressured the appraisals to be low. Overall working with them has been a nightmare. I'll be cutting all ties with BofA as soon as possible.

At closing, cost over 4K more out of pocket due to low appraisal as well as sitting for 3 hours at title company so mistake could be fixed. $2400 now owed for escrow shortage. Increase in monthly payment by $150 if escrow shortage payed in full, or $350 if payed out over next 12 payments.

We looked back at the paper work, and the mistake THEY made was that they wrote down our old property taxes on our previous house ($2400.00) instead of the new house ($4200.00). I feel this is very unfair. If we would have known our payment would have been so high, we probably would not have signed on this home. They also wrote the previous city on the paper work, too. Is there anything that we can do about this?

I am concerned that I would have had to pay not twice, but four times as much, to cover my house with Farmers and am troubled about the greed that a corporate company such as Bank of America has gotten into. My mortgage loan has been paid back with no missing payments, and my credit rating is excellent, so I feel Bank of America is asking too much if Farmers would have failed and had not provided a safety net for the consumer. BOA is on the hunt for consumers to pay them more if given the opportunity, rather than serving the consumer. This policy should be investigated to protect the consumer regarding Mortgage associated house insurances.

My son was trying to purchase a vehicle and was turned down due to Bank of America reporting him as more than 90 days late on his mortgage payment. My understanding is that this could be reversed and his credit repaired as a Bank error.

Damaged my credit rating to where I was unable to get refinancing on 2 separate financial transactions with my personal bank, Security Federal. Falsely reported on my credit rating that I was delinquent on payments when I was not.

I have spoken to so many BOA mortgage reps about this and each one has a different response. They all sound like robots. I would so much like to talk to the CEO about this problem. Why should I have to request all these refunds from Cook County Treasurer's office in Chicago, Illinois? BofA made the mistake; they should remedy the situation.

There were about 5 different departments handling our loan. We were unable to get call backs after messages were left. They made many mistakes (re:escrow, income, debts). We were told something different every time we talked to someone different.

We had a 1-hour notice on the closing, and even then when we got to the lawyers office, some of the paper work was incorrect. We were having to call the bank from the lawyers office.

It was a terrible experience.

We are stuck with a 350.00 extra payment for at least a year. It won't force us into bankruptcy, but it will sure cause me to look into another refinance (vey carefully) and also open me to the possibility of switching banks.

Just prior to the closing, we were informed that closing costs would now be $8000, and that some things they had "just" found on our credit report would cause our interest rate to go up to 7.5%. We were also told to come up with $2200+ to pay items that they were uncomfortable with on our credit report.

So, our interest rate when up a full percent after we were told we were locked in; our closing costs were increased the morning of the closing; we were asked for an additional $2200+ at the closing, and we had to light a fire under the B of A rep just for the closing to take place on the day it was scheduled, since we had drive over 6 hrs from GA to FL.

The employees transferred me around and said that they had no record of the payment arrangements, and they "could not refund the money" because I needed more technical information about how the payments are done. When I asked to be connected to the customer satisfaction survey, they transfer me to the checking department.