Bank of America Mortgage Reviews

It has been a painful past couple months in trying to reach out to BoA mortgage customer service department to retrieve the additional monthly payment that was deducted via auto-pay from my BoA checking account after I had refinanced with a new lender. It's been approx 3 months of trying to reach BoA customer service and getting various answers regarding where and how the funds are being returned and still no clear answer. I have refinanced with other lenders and had much better experience with them in such scenarios.

Lender - If the call is dropped and you have my call information then return the call. At least pretend to want to help an already existing bank customer. Note that folks always remember poor customer service. I may not have millions at your institute but what I do have can always be moved to a place that values their customers.

I have a mortgage with BoA and I recently took advantage of the postponement program they were offering to people who are having a hard time during this pandemic. 3 months of payments postponed which was great, but do not do this. They sent me a letter stating my three months were up and if I needed any more assistance. With some good luck, I was able to secure a new job and didn't need assistance anymore.

We were with B of A for some time and asked for refinance at the much lower rates many were refinancing on. They started the process. Week after week we checked back they said our lower rate was almost finished, come to find out, they sold our mortgage out of state, to a lender with high rate and didn't let you use your house equity to upgrade the home. Terrible experience.

CITI electronic payment not applied -BofA could't find $$$. I made an electronic bill payment to my Bank Of America account from CITI bill pay. CITI removed the dollars from my account when they had a clear receipt that BofA cleared the funds. I entered my checking on the BofA account code. The BofA never applied the payment to my account. I called Bank Of America and they said that they don't know where the dollars went. They claimed that they did not receive the funds. They couldn't find any payment. Neither bank could tell me what happened to the payment. Bank Of America was useless in resolving my issue. I had to wait for 1.5 hrs for the mortgage to answer the call. And all that they could is...that they don't know what happened to the funds. Very frustrating bank.

We have never been able to qualify for a business loan despite having a credit score over 770. They have discriminated against us because our Real estate investments are in the inner city. The bank only approves us for high-interest credit cards in our personal names and not our business name.

My first mistake was refinancing with BOA. My original loan was with them in 2013, as well as a previous refinance in 2018. In 2018, they had issues with remembering basic requests that I had. This time around in August 2020, they failed miserably to pay attention to detail. With COVID, most of the communication during the process is either by phone, or via their chat thread in the BOA site itself. I had to resend the same information multiple times.

I was told my mortgage could go on forbearance for 3 months during the pandemic... Not only NOT TRUE but I was put into credit for nonpayment. I spoke to Melinda **, Denise **, Calvin **, William **, Dominick, Shawna **. A Shanika ** Never answers her phone or call me back. Actually a Supervisor named Melinda ** told you, "Do NOT have to call anymore. We will take care of it," that was July 3 in June. Bank of America hot my credit again, Also as I was calling and getting nowhere, they hit me with a $17.50 charge twice sending someone to my home to make sure it was in good condition since I did not make my payments. I was on the phone with the managers & supervisors above since end of March.. Now I have been on hold for an hr and sent to the wrong dept. 3xs trying to get the $35.00 taken off...NIGHTMARE!

If I could give it negative stars I would. Most onerous, inefficient, confusing process imaginable. It took over 50+ emails & communications back and forth over a period of more than 85 days -- to refinance a mortgage that was ALREADY held at Bank of America. Underwriter would demand a piece of documentation at 4:30 pm and threaten that if it wasn't uploaded by the next morning, our loan would be cancelled. This happened at least 20 times. Even after closing (signed docs, transferred funds), Bank of America continued to demand additional documentation before finalizing the mortgage - with our funds in hand! Representative & manager were completely useless. They were just playing telephone with the underwriter.

Currently with Bank of America, some of the problems I have had with them are they wouldn't allow me to purchase my own home owners insurance, or well they would let me purchase it, they just wouldn't accept it as the policy and they refused to work with my insurance agent to figure it, so they could sell me their own double the cost insurance. Lots of fun they are.... Now trying to refi the loan and the loan officer offered one rate during the whole process and then when we accept the offer she says the rates suddenly went up, even though the fed has lowered rates daily during the virus and they aren't going up anywhere else but Bank of America.... I asked where I could review the rates for refi and they will not explain or allow the consumer to see the rates and they make them up based on what the cost of their new boat will be.... I would NOT choose bank of america, I chose a local bank and they sold the mortgage to bank of america....

My loan officer Mark *** was extremely unorganized. I spoke with him at one point and he said I was approved for a certain amount by myself, then the next day when I spoke with him he told me something different. I then at that moment have to put my fiance on the loan with me. He said he would call him right away because I had explained to him that the home we wanted was needing us to get the approval letter fixed with my fiance's name on it, then they would sign a contract with us. Mind you this was a 830AM. While I was on the phone, my real estate lady said that someone put in a cash offer for the house and that they liked us more, but we had to get the approval fixed THAT DAY. Otherwise they would have took the other offer. I needed things done fairly quickly and I emailed/ called and no answer and my fiance didn't hear anything from him either yet.

Doing refi with Bank of America was the worst decisions I’ve ever made. This loan officer Eddie ** never following up with you throughout this process, doesn’t know what they’re doing, don’t waste your time with this guy. After more than three months this guy will blames on everyone else except himself, I’ve never experienced this bad of a customer services. I had left a message to his manager but also no response, you would think Bank of America would care to know how their employees treated their customers. At this point it’s too late. I’ve moved on. Go with a local lender around your town for faster process and better customer services.

Worse customer service ever. Do yourself a favor a do not get a mortgage or refinance your existing mortgage with Bank of America. I wanted to refinance my mortgage with them. I thought it was gonna be a simple and straightforward process since I have perfect credit, 6 figure W2 income, and there is over 20% in equity in my home. I am also a Preferred Platinum Honors customer with Bank of America. Well, everything was fine until the appraisal report came out which came in like 30k below market value. According to Realtor.com, Zillow, Trulia and Redfin my property is worth from 375k to 390k. I also had my realtor run comps and he suggested the same value. Average price per square foot in the area is like $205 and the appraiser decided to use a comp which value was $168 per sq ft destroying the whole value of my property.

The BOA mortgage loan process is a long and tedious one. Including endless prying into your personal and financial life. But the worst part of my experience was being denied a loan right before closing due to being laid off. No matter how many times I explained I could afford the loan and offered to add on cosigners, the soulless nonpersonal behemoth that is BOA denied me. Just remember that large institutions like BOA do not care about you no matter your situation.

I asked for forbearance and they said that I would have to pay 3 months worth of payments at the end of three months, they are stupid if you lose your job then you don’t have 4000$ or more to make up payments. They are not doing their best to help customers out in these terrible times, and they are getting g relief from the government. Does the government ask them to pay back? They suck. I hate them.

If I could give BofA Mortgage 0 stars, I completely would. I was buying my first house and thought that going with BofA Mortgage would be very easy since I bank with BofA. I was absolutely wrong, especially because BofA Mortgage ISN'T EVEN PART OF BANK OF AMERICA (learned this later). Originally I had decided on another lender with lesser fees but I was told they could not give me a loan due to my limited credit history (I have a great score though). So I asked the lending officer at BofA if this was going to be an issue with them because I didn’t really have any time to waste since I’d already started the closing process. The woman told me it would be fine with the type of loan I was getting.

I'm the banking customer and contacted Jim ** for my new home mortgage needs who played irresponsibly on my closing. Jim had started not to respond my calls and message, so I drove to Limerick Financial Center then he conveyed message that he is busy with other client and call back. He asked me to work with the Bank underwriter on day closing. Underwriter missed few credits to applying to mortgage and then I’m ending up losing money in closing. My mortgage has to close on the day otherwise Builder warns me to lose incentives. Leading officer is also not able respond on-time, she called at the end of her business day when nothing can be done. She confirmed that She didn’t have all credit documentation to properly assign credit in closing doc. I’ve high frustration on closing when I didn’t get enough attention either from Mortgage officer or leading officer.

This is my first time purchasing a home. My situation may be a little more unique than others because I purchased a new build, and BofA was the builder's preferred lender, so I do believe that with pressure from the builder, I was finally able to get the loan closed. I can't really know for sure, but I did hear from one of the sales agents that another unit couldn't close so they had to use their back up lender. So I do not believe having the builder breathing down BofA's necks increased my chances of the mortgage being approved, but it definitely hastened the process. I have to say, throughout the whole process, my Loan person, ANA from the Riverside branch was FANTASTIC.

I feel sorry for anyone who loses a loved one or has someone in terminal care that has a mortgage with B of A. I kept sending in payments but never saw a bill. They refuse to honor court orders while continuing to charge late fees. I submitted the correct paperwork to FOUR different addresses and fax numbers they gave me. Yes, a different customer service person every time said, "Oh that's not the right" number or address.

This has been the worst experience EVER with BOA. I closed with BOA on 11/15 & they have YET to pay my mortgage insurance. I have had to pay it even though it is paid through escrow. Can you believe that they mailed the check to the WRONG address. Supposedly, they “corrected” the issue and sent it via FedEx overnight on 02/06/2020. It’s 02/18/2020 and still NO payment has been received. A manager from BOA actually called ME and told me to call my insurance company and request a refund. I’m so glad that I didn’t because I probably would have been laughed at over the phone.

Many processes, not professional, too stubborn. BOA should close their service on mortgage, definitely. We and many of our friends got denied at BOA, and we got approved in any other banks. BOA staff do not know how to reply to clients' questions. Not professional at all. Avoid it!

Paid off our VA mortgage 15 years ago. Yet, we constantly receive refinance emails (guaranteed!) from B of A. ALL their sites come up as "unsecured". Can't imagine doing any business that allows spam in their name, sends unsolicited emails, and does not provide basic on-line consumer security.

The pre-approval process was fast and we got a good rate. We signed the home contract on 9/27 and I called my mortgage officer and he gave a closing date of 11/7!! The bank schedule the appraisal few days before the closing and of course, they didn't get the report on time. Interestingly, I called the loan processor a week before and she had no idea what is going on and when is the closing schedule or when the appraisal scheduled. She called me two days before and said that she didn't get the report but everything will be on time. Then the night before, she asked to extend to closing to 11/14! The night before she asked to extend to 11/15. Guess what? She never sent a clearness. She stopped answering phone or emails and I had to call a manager who finally sent clearness. Closing was rescheduled. So it was pushed to Monday 11/18.

Started off with a refinance in August, locked a great rate and gave them all the paperwork. Kept following up with documents here and there and everything seemed to be going good. Then come to find out they had trouble reviewing one of my documents. I sent them clear documents and as far as I know they could review them. Then days went by with no response, kept calling and emailing but nothing. Then logged into my account one day and the refinance link was gone. Called to talk to anyone I could and come to find out through them that my application was denied because they had trouble reading another doc. Everything sent to them was prompt and very clear. Absolutely horrible experience. Never got an email or a call stating it was denied, nor given an option to change the documents to their request. Was a banking customer for 14 years until this happened. Would not recommend wasting your time with their mortgage department.

Absolute worst experience of my life using this bank for a mortgage and severely regret it. Expect months of delays, lost paperwork, unending requests for ridiculous types of documentation that goes on for months, 20 different people handling your file, the list goes on. They also charge $1500 “application fee.” This bank has the worst customer ratings of all banks, and it is well documented. Please do not use a big national bank for a mortgage and choose a local one to do your business with.

One of the loan officers messed up an email, which led to all my personal info being sent to a random email address. Then, had to push back my originally scheduled closing date after numerous representations that it would close on time despite the fact that I provided everything they asked of me. After pushing it back 10 days, the bank yet again failed to get through reviewing my file and I had to push back closing again. As with the first time it got pushed, after numerous representations by the loan officer that they would be able to close on time. I'm still waiting for the review to finish up, and at this point have no expectations of them. They really seem to spend maybe around 5-10 minutes a day on your file, and remain unresponsive to any calls or emails. Pretty horrible. Use a different bank.

In my experience, I was the Realtor representing the Seller. BoA contacted me at almost 5 pm on the day of the 2nd scheduled closing to let me know "We're working to close" but of course for the 2nd time we weren't closing. The lack of communication and total disregard for other's time and money is totally unacceptable. In the future, I'm going to let my potential clients know of my experience with BoA and if they are using BoA, that they definitely shop around. People think that they should just go to their bank for a mortgage loan. Mortgage lenders are offering the same products but not the same follow through and customer service. Always shop around.

I was 19 when I opened My Bank of America account, 28 yrs later, They had taken my Countrywide 2008 mortgage loan over, with knowing it contained the Documents of Falsified, fraud, Perjury,and Robo-signing as My loan was Toxic. I Think its came to the time of Bank of America sending a loan modification letter, On 9/23/2008 that read "We pleased to advice you that your loan modification has been approved." It's states on top of letter Portfolio Solution CB loan # ----** as now being converted from Pay Option Adjustable rate mortgage Arm/ into a 5/1 Arm with 10 year Interest only mortgage in Accordance with the Modification note.

As trustee on my mom's living trust, after she died, I faithfully made my automatic mortgage payments to B of A for the beautiful home I inherited on 5 acres in SLO County, CA (central coast). For seven years (4/2012 to 7/2019). Then, B of A took my July 2019 payment, but returned it to me. I paid it again, same thing. Again in August, same thing. They foreclosed on my property.

BofA has been the absolute worst experience I have ever had when dealing with purchasing a home. We were pre-approved for a loan amount that we should not have been approved for. The LO only took paycheck stubs and tax returns to come to the affordable amount. We shopped around and finally found the perfect home for my family. Immediately I started to notice red flags with my LO. Delayed calls backs, had no idea what was going on with the entire process. I was running around all over the city trying to track down documents and certs that I was asked to provide.

Bank of America has been the worst bank I have even encountered. They pre-approved a client of mines for an amount she didn't qualify for, setting up the client for failure, and losing her deposit. The loan officer who was handling the file pre-approved my client for an amount based on her tax returns and pay statements. She put in an offer, got her offer accepted and went through all the process. Paid for a home inspection, they made her order an appraisal and also made her get an insurance binder for the property. Everything was going smooth until it was a couple of weeks before closing. Then the nightmare and games started. They kept delaying everything, my client and myself was trying to call and email the loan officer daily. He started ignoring everyone and would not provide a concrete answer.

Our BofA broker promised we would not be required to have an escrow account on our new mortgage, but two days before closing we saw escalated closing costs related to an escrow account on the closing statement. They wanted months worth of escrow funds to be included at closing that we hadn't planned for, and almost lost us the house. Now four years later we have sold that house and are still waiting weeks after closing for our over $1,700 escrow refund. When we call they say they need time to verify the payoff check clears. Had to tell them they were paid with a wire! How did they not know that?! Lies, continuous lies. Please save yourself the trouble and go elsewhere for your mortgage needs.

Our experience was so horrible with Bank of America that we are looking to refinance our recently closed loan with a different lender. We mistakenly trusted a loan officer at our local branch when she assured us 6 weeks was more than enough time to process our home loan. Needless to say, we did not close on the required date. Bank of America dragged their feet making it an excruciatingly long process. It took 2 weeks before they opened our file for the initial review. I figured with being BofA customers for nearly 20 years, having excellent credit and putting a substantial amount down, that it should be pretty straightforward. Most definitely not! We had to jump through so many hoops with their endless requirements. Our loan officer was helpful and responsive up until we desperately needed her.

B of A’s home equity loan is a total joke in terms of online servicing! I just called them now (at 10:30 PM Pacific Time), they are “closed”. Do they know it’s 2019 and the world is 24/y? I get emails monthly telling me my HE line statements are “available” online. Yet following the link, going into their “app”, all HELOC links are disabled. This is absolute non-sense! On top of your incompetent website which doesn’t offer “online” information on my loan, you have the audacity to email me and tell me you have something useful - when in fact you have nothing! Appalling!

I have recently started processing a mortgage loan with Bank of America hoping that it is a big institution and trustworthy as advertised. I was given the lowest interest rate and I agreed to locked the interest rate. However, BOfA keeps giving different reasons and saying their system is not able to generate the approval so they can't grant the loan at this time. I only have 10 days left for closing but they did not fix their system nor deny the loan. They even suggested to go try with some other institution when they know that the interest rate has gone high and no one can close in 10 days. Please save your precious time by NOT trusting Bank of America.

I have a lot of experience with mortgages, I have rental property and have financed or refinanced 10 different times in the past 12 years. I thought I would try BofA since I do a lot of business with them, BIG MISTAKE. My credit score is 740+ , the Loan to Value was 50%, but none of that matters, they put me through hell. After sending in the required documents, I got a request for something else, then a few days later for something else, then went on and on. I can tell you with a broker they go over everything, tell you what will be needed and normally that it.

After working with a loan officer for two years, I attempted to continue the process after he left. Big mistake. Constantly called by different people wasting my time, with misinformation, giving me conflicting stories. Finally called by a very very green “manager” who told me they couldn’t refinance my home because it had a “life estate.” Laughable — I was so embarrassed for him. He clearly did not know what a life estate is, and was unable to provide a definition. When I explained to him that a “life estate” ended when the life tenant died, and that is why it is called a “life estate” he told me that was “immaterial.” Ummm, ok.

BoA is a huge fraudster company. They would lie and deceive to get your money. Watch out! Loan modification is virtually denied for anybody or they would just not process your application. This bank has been sued many times and the best way is to sue them or at least report to State's Attorney office.

I have been a Bank Of America customer for 10+ years and have been very pleased with all its services. However, I would not recommend their mortgage division to anyone. Here are the reasons: I had worked with a loan officer within BOA for nearly a year and gotten all the way to pre approval. After I signed the contract on my property, I tried to contact this loan officer to proceed with my mortgage application.

Customer service representatives appear to be unfriendly and uneducated about loan questions. Payments were made and on time but payments went into loan 1 and not loan 2. Asked for assistance with refinancing/combining loans into one loan. Combining both loans will eliminate such mistakes from recurring. No assistance has been given by B of A.

I liked the fact that they have pay plans. We paid weekly on our home and they took the payment right out of our account. I didn't care for the fact that we had 3 month left to pay and they sold our mortgage.

They let you get all supporting documents to complete your application and spent all the time with the assumption you will be approve and after a day they will tell you, your application was disapproved. They already know from the beginning that they don't approve your application. They should advise you right there that you are ineligible to apply. Very disgusting and disappointed.

They took over Country Wide and they are terrible. High interest rates, customer service is terrible, you go to one of their locations, that's terrible and you wait in line for a long period. They have access to about 7 teller windows and only use one or 2. Very overrated for what they provide.

Bank of America sucks. Back in 2011 when my son was battling cancer and wife couldn't work. I was trying my best to keep my house but won't let me modify my loan instead told point blank that they could care less if my son lived or died. They wanted my house payment or they will foreclose on my house. So we had to sell it and move in with family and cause lots of more issues to where in time cause me and my wife to divorce and my son is now a long term survivor but is in depression due to our family broke up. Thank you Bank of America. You care nothing about your customers only money and screwing your customers when they are down on their life. I Tell everyone for years now how bad and uncaring you are. Hope in time this awful bank goes under.

The customer service department is impossible to get on the phone, they have no authority. I have tried to increase an automatic payment amount multiple times with no luck. They are prevent me from paying off my mortgage at a faster rate.

They are very responsive. Send useful updates monthly and offer changes that may be helpful. Due to my circumstances I have not taken these suggestions, but had I been younger I would have. They post when our payment was received. They give alerts of an upcoming payment is due. Overall they are helpful.

I just recently bought a house under Bank of America home loan program. My loan officer was Kevin **. I have to say that the service Kevin and his team provided was excellent. They were able to close my loan on time. Communication with anyone on the team was superb. In the end, the closing costs were very close to the estimated ones. There was no surprise at the end. Kevin also gave me very good interest rate. Loan review with Underwriters was a bit annoying and hectic but I guess it is the same across the board. Obviously, Kevin and his team helped me every step of the way. Communication with Kevin and loan processor, Karlee ** was very good. Anytime I would have question for them, I would just email them to give me a call at their earliest convenience. They would give me a call back promptly within an hour or 2 at most. I would recommend any of my friends Bank of America home loan especially Kevin ** and his team.

Bank of America is one of the worst financial institution ever. They showed no interest at all in working with you with through the financing process. Just when it appeared it was certain to obtain the loan, they denied loan at the last minute without any logical explanation. Inconsistent personnel handling the loan. Never the same person you started working with. Then, not avail themselves to discuss the matter further. Bank of America would be the last bank in this country I would ever apply for a loan or do any other type of business matter with them.

I applied for and received a loan modification with BOA in 2009 and was the victim of predatory lending. I NEVER should have gotten that loan. In 2011 I applied for and received a loan modification. I refinanced in 2015. I thought I had sold my home this month, but when title was pulled, the title company found a 69K lien on my house that was placed there by HUD in 2012.

We got our preapproval and locked in the rate and the loan officer assured us several times that our application looks good and we shouldn’t worry about it. However, after taking three weeks and submitting documents over and over that we already had given to them multiple times (upload, fax, and email), they came back to us saying that they can’t do the loan with some ** reason that no other lender would say. The reason was because of “Limited Credit Experience” when we had enough experience longer than 5 years with both EXCELLENT credit scores. They told us to go with longer term and a lot higher interest which was even higher than other lenders we were previously got preapproved with. That loan officer seemed to play a game with us that she couldn’t even figure out whether that reason could’ve denied our application in the beginning when she already checked our credit report and assured us that we are in a good standing.

BOA gave me a loan modification but failed to inform me that 28K was sold to HUD resulting in a lien on my house. I was unaware of this until I sold my house last year. I had to satisfy that lien before escrow closed. How come Pennymac did not have to satisfy that lien when they bought the mortgage? Any help with this will be appreciated.

I have been with Bank Of America mortgage for well over 20 years on more than one house. Their customer service and mortgage loan experience is awesome. I haven’t had any complaints in all the years I been with them. They always friendly service and always came through when needed for mortgage lending. Their customer service and website app is awesome.

For years I dissuaded my clients from using the big banks for home loans, especially Bank of America because of outsourcing underwriting, poor communication and never closing on time. I recently had a client who insisted upon using Bank of America, much to my dread. I was amazingly surprised. Brian ** - major, the loan officer with Bank of America in Rockwall, TX did a fantastic job. It was pain-free and the deal closed EARLY! I was shocked. I cannot say how other branches or loan officers would do, but Brian made it happen and even came to closing.

My second mortgage was sold to BOA several years ago. The original loan was a 30 yr fixed rate loan. I am now receiving notifications from BOA that is a balloon loan, and final huge payment will be due Dec 1st, 2020. I would never, ever agree to a balloon type loan. Those are for house flippers, that don't plan on sticking around. I have all of the ORIGINAL paperwork, and am about to raise Holy Hell with BOA!! Bunch of crooks!!

If you are looking for a bank that values you as an excellent customer... look for another bank immediately. We had our home damaged by Hurricane Michael in Panama City Florida. We are an excellent customer. We have paid our home mortgage on time, ahead of time and NEVER a late payment in 18 years! We have been awarded for our loyalty by having our insurance check proceeds being withheld entirely as of date. The bank has made excuses and unrealistic document demands that we have complied with to the best of our abilities in a natural disaster.

Judge threw out BOA's case against me the first 2 times. I am now on 4th year with round 3 in court with BOA. I specifically need evidence of mishandling of mortgage payments, modification "extortions", lack of communication by BOA. Please email info to **. My loan was originally with Countrywide where I had no issues. Since BOA took over CW I have had nothing but issues. BOA has made my life miserable. I have felt threatened, crazy, robbed of freedom of use and enjoyment of my property. I can't move, rent or repair damages. I have been essentially held hostage in my home for YEARS. If you have valid information to assist please help.

Got a pre-approval letter from Bank of America. Entering into escrow and underwriters refused to fund loan. Bank of America charged my credit card for a house appraisal after telling me no charges would occur until loan was approved. Charged for appraisal and refuse to fund loan. Fighting with Bank of America for over 2 months to reverse charges, I get no return calls from the loan officer or his boss. NOT PROFESSIONAL, BANK OF AMERICA SUCKS.

I bought a house in 2018. Countrywide was the lender. After the bubble burst, the feds forced Bank of America to take control of Countrywide's loans, among others. My first bill from BoA showed a $300.00 a month increase in payment. And I did not receive a new agreement which showed BofA as a lien holder. So like thousands of others I started calling. And it took weeks to work up thru their tiered system of useless personnel. Eventually I got high enough to get a first class ** on the phone with enough pull that after a 20 minute screaming session on speaker phones (he had his on too) I finally told them that, "I would not pay another payment until you can show me you own the loan and how the payment is being distributed". And that this conversation would be the last I would subject myself to. Please mail any further comments or the documents and all future comments would be sent by first class mail.

I have called several times, since May-June 2018, in the past month I called again several times trying to switch my variable rate to a fixed rate. Today, I must have called a total of 10 times, since 9.00 am Eastern standard time to 1 pm. I give up!! I spoke to several representatives who quoted me several different rates one of them indicated I should talk to the loan officer who quoted me a rate previously (previous call-month of August). Her name is Shelly **, and provided me with her phone number, 1800-781-4104 extension **. Which I spoke to, expressed my desire to want to switch from a variable to a fixed. She quoted me a rate of 6.359% for 30 years and indicated will transfer me to the right department to finalized things. I asked for her not to hang up. She stated will stay on the phone until I get transferred.

This bank screwed my life back in 2014. They damaged my credit and all the reputation that I worked hard for it till then. They offered me to sell my house on Short-Sale programs and wait till the house is sold. During that time, not only they refused all the buyers for a different reason or lack of their responsibilities, also, after sometimes they put my house for sale on the local Auction listing. My house had a new owner from the auction sale and I did not know anything about it. As of today, I am still trying to fix my credit. No knowledgeable attorney did help me to fight them back. I do really hate the system like this and people like Bank Of America. I could name them better in my way. I will talk louder one day no matter how old is this case.

In 2017 we fell victim to hurricane Irma and were hit hard here in Naples FL. We incurred a lot of damage to our home which just fell under what insurance would cover as a minimum ($8,000). The burden of fixing all the damage had to be paid out of pocket. We gained hope when we found out Bank of America offered mortgage forgiveness for 3 months in the form of forbearance. I was skeptical at first because I’ve never missed any payments or have even been late. I was worried about the repercussions on my credit score which I’ve worked hard to maintain 800s. I was reassured by BOA associates on several occasions this would not have any effect on my credit.

Instead of helping me they sold my mortgage to an inhumane lender. Think twice about Bank of America. I wish I had. It's all about greed and NOT FAMILIES.

They did not clean their fraud in my loan. Robo signing Robo stamping and two programs in the same time... loan modification and refinance. Impossible not to have their accounting wrong and they never verify and correct their errors or mistakes. Complete denial of their responsibility.

The re-fi took forever. Customer service/support has been terrible. No one seems to have the ability to make decisions or answer questions. I want to change banks but not worth the effort, energy or time.

BOA is the WORST mortgage lender. They don't keep customers apprised of PERTINENT information. When applying for Loan Modification, there is NO TRUTH TO THEIR PROCESS. I would NOT recommend BOA!!!

Our mortgage originated with a credit union which sold it to BofA. Everything went smoothly but communication was sometimes a little slow, especially when payoff time came last fall. But overall okay.

We've been with B of A for over 10 years now, as our Countrywide mortgage was sold, and have had numerous issues with them, including not posting payments to our account. When We figure it out, it's just "simple mistakes" on their part, or our fault for some reason or another. One time they put our payment toward a late fee from the previous month, let the remainder of our payment sit unapplied and caused us another late fee, and then saying we didn't pay for that month! They finally found it in an unapplied status, but did nothing about it, only saying they could not accept a partial payment.

My loan was purchased by BoA. In the process 4 of my mortgage payments were “lost”. After a lawyer and bank records, still have not found payments. Had to repay.

Bank of America took over the loan with Countrywide and from the beginning had us behind which I proved multiple times that we were not. They ruined my and my wife's credit, they lied to us. Made promises that were not kept. Biggest fraudulent company with high paid bonuses from ripping people off. Still do!

Original home loan issued by Bank of America, unaware Country Wide Mortgage services were involved on this loan in 2009, after investigation reimbursed fees and false actions during loan process. Loyal Bank of America customer over 40 years. Bank of America quickly sold current Home Mortgage to Carrington Mortgage Services in March 2018, total disregarding my loyalty to Bank of America, without approval, this immediate action caused financial issues delaying payment each month. Carrington Mortgage Services charges late fees and $20.00 process fees. Very disappointed with Bank of America how they have total disregard in Customer Service and commitment. WE NEED MANDATED CONSUMER FINANCIAL SERVICES investigating these unprofessional actions and Behaviors.

Ok, but leaves less questions about the future of the home, improve the terms by making it work for all the customers by being prepared for unexpected changes if needed!

I applied for a modification and they had me wait almost a year to tell me I wasn't eligible so I went into bankruptcy to save my home. Terrible service.

There were frustrating moments when I could not get straight answers regarding the process after pre-approval. This was probably because two or three separate departments were handling my application. Sometimes one had no idea what the other was doing. In the end things worked out.

We had to redo the paperwork more than 4 times. They kept trying to have us sign documents that were incorrect. Then their people got upset that we wanted things like our full names on the forms. To complete the process took over 90 days for a simple refinance on our home. When all of this was finished we get another addendum because they found some other mistakes we didn't catch. This was too expensive and too time consuming to ever do with them again.

In 2007 Bank of America asked to be my mortgage lender at the then going rate (5.5%) offering to waive all fees if I agree to switch from GE Capital. As interest rates subsequently declined, the bank offered refinancing via mail flyers approximately once a month or so wanting 1 point plus the usual fees. I never refinanced with them and also cancelled all my bank and brokerage accounts with this bank for other reasons.

Have been a customer of BOA for more than 20 years, and lived in several places. They have taken care of us, and given options for our current needs. Can tell when you reach trainees, but they have all been polite and will continue to follow up to resolve conflicts. Feel confident with them.

When we got the loan, we were told we would pay mortgage insurance for 11 years. More like life of loan. Refinance to 20 year loan and got rid of mortgage loan. Also they hold 6 months Escrow but by law should be 2 months. Also got rid of it too.

We did a reverse mortgage 2011 because it was our primary servicer. They promptly dumped the rev mtg dept after they accrued enough to sell to Champion Mortgage, a lousy company.

At last moment when closing is few days away and after they have charge for appraisal and everything they refuse the loan without giving good reason. I tried to call the number provided but always answering machine and left several messages but no reply.

We tried a refinance and it was terrible. Sent paperwork to different people only for them to lose it. Nobody can make a decision but the underwriters. It was terrible went on for 3 months. I was receiving calls every other day to send more information. They would say didn't receive it or it got lost. And I had my mortgage with B of A for years.

They sold my Disabled Senior Widowed Aunt a Predatory Mortgage in 2009! I fought it for 9 years. She just recently died of a Broken Heart, because their last Loan Servicing Company Auctioned her home in Feb. 26, 2018... She passed on March 6th, 2018. It was verified that it was in fact "Predatory Lending".

Was not able to refinance house after doing and filing all of the paperwork, going into the bank, phone calls and no response. Had to go with another company to get refinancing.

In trying to sell my house in 2008 with the mortgage mess, they assumed I defaulted and wrapped my mortgage up in their mess. Couldn't unwind it because they would not oblige or cared. Shamefully embarrassed by their mess of foreclosing when I had buyers waiting for their move. Never came. Incompetent business.

They took over my TB&W mtg and said I missed a payment. I show them a yr's worth of statements that proved I paid. They wouldn't accept it. Destroyed my credit! Took a yr for them to accept that I paid. Collection calls 10 x a day!! Horrible!

Phone system is terrible. Can’t reach the same employee again due to Central American call center & foreign 3rd parties. Because of terrible pay scales, BOA can NOT keep qualified Professionals! They quit after being trained on the public guinea pigs! Terrible! Never again!

Loan officer would not respond to me, and his supervisor had to be contacted. Finally, things got done, but not a happy experience at the beginning. Communication between agents and loan officer is so important.

Bank of America gave me misleading information and poor service when I requested that my satisfied line of credit be terminated and the lien released. On June 28, I went to the bank requesting a lien release. They got on the phone and told me that there was an $8.00 fee. I gave the person at the desk $8.00 and was told to come back the following week after the $8.00 in cash had cleared the bank. I returned 2 weeks later since I had been out of town, and was given a "letter of satisfaction". I was told that the lien release would not go through until July 30. When I called in at the end of July I was told it would be another 15 days. 2 weeks later I returned to the bank and was told that the account had been closed July 30 and that it would be yet another 45 days until the lien was released. No one at the bank seems to know what is going on and they deliver truly poor service.

I received my last Mortgage Statement in July, I had made several payments straight toward my principal so I could pay it off early. When I received the statement in June for July balance of Mortgage. The payment is due on the 1st considered late after the 16th, I wrote the check on July 5. The statement came with a different payment address than the payment would normally be sent. So I look at my online account on July 13. No check posted, called Bank of America, spoke with a lady and she said she saw no check waiting to be posted, to check back on the 16th. When I called on the 16th, spoke with a guy who told me, "You can't pay your mortgage balance with a personal check, it must be a certified check on a wired payment", this was after being on hold for 27 minutes by the way.

Twice today I had to call their 800 number, and twice I was referred to as “Mrs.” Please do not assume I am married! Also, there is a several-hour wait for a call back if you are trying to reach the part of their finance dept that handles CA state disability cards. B of A, please allocate sufficient resources for calls related to EDD-funded cards. After all, I’m sure you are benefiting from your relationship with the EDD!

So I've been a BoA customer since 1993 when they were called Bay Bank, they changed to Fleet Bank, then changed to Bank Boston, and finally Bank of America... So let's just say I've been a preferred customer for 25 years! This Month I decided I wanted to Refinance my house after paying my current mortgage down to $68,000. I wanted to refi with some cash back to consolidate bills, invest, etc... I did the online application and was impressed how easy and quick it was... Well that's where the story gets flushed down the toilet! I am told I need to call a Mortgage Loan Broker, I call, we chat, he gets my applications and proceeds to ask me ALL the same questions I just spent 20 mins filling out.

Bank of America modified my loan by sending me an OFFER to modify. I did not accept their offer. They modified my mortgage anyway by opening an escrow account, contacting my homeowners insurance company to send them my bill, paying my entire bill - which I pay in affordable installments - and now have sent a letter of intent to accelerate because my escrow account is behind! I DON'T HAVE AN ESCROW ACCOUNT AND I DID NOT MODIFY MY LOAN, NOR DID I ACCEPT THEIR OFFER OF MODIFICATION!!! Bank of America sucks!!! Can you say beyond pissed!!! If they don't fix this - then guess I'll be hiring a lawyer to sue them for breach of contract!!!

I had filed a joint chapter 7 bankruptcy and had a discharge in 2015. It’s been 3 years. Bank of America Home Loans has not release my discharge when my attorney had sent discharge papers to their department. I have been calling them each month to get this problem solved and every time they assured me that they will look into the problem... Nothing has been done and my attorney has done their part. I don’t understand why Bank of America home loans is taking 3 years when my other property mortgage has been discharged a long time ago. I am seeking help in getting this matter resolved. Please help.

Be warned! I advise you to check your mortgage and statements on a daily basis. BOA uses technical errors as an excuse to move money from your accounts without your permission and falsely claim you are behind payments. I am going to put a lawsuit against them. I had to call them to fix these issues almost every week in the past three months, and they keep doing fraud. Terrible bank! Terrible service! Terrible everything! At least Wells Fargo was taking money in orders less than $10 without customer knowledge, Bank of America does fraud in the scale of few thousands. It's embarrassing.

Overnight BoA mortgage added $54,000 to my $200,000 mortgage balance that I have been paying down for 7 years. As a single mother I have little time - have not had a day off work in 6 months trying to provide and survive. I pleaded, wrote, emailed BOA but they claim its [extra interest] WTH! What interest? At 4% it would take 8 years to accumulate such interest! Yet they will NOT remove it! They apparently sneaked it into a 50 page Loan Modification small print that they gave me 2 hours to sign OR home will foreclose! These bankers should rot in HELL - especially after the 4 year Loan Modification NIGHTMARE they put me through that would get any human to suicidal point. If there are ANY GOOD LAWYERS who can litigate a Utah Mortgage on CONTINGENCY - please reach out! My contact is ** on most popular email server founded by 2 Russian Math geniuses - gmail...

Beware of BofA! BofA sent me a demand letter for $62,000 last month. I never had a loan with BofA. What they did is dust off a closed pre-recession Greenpoint/Countrywide SUBPRIME loan and added interest from 2007 to 2018. And Voila, "you owe us money!" on a home I sold 2 years ago. Bank of America are the same crooks who were convicted of Mortgage Fraud over and over and eventually bailed out by taxpayers during the recession. So now they have found a new way to profit. Again, I never had a loan with Bank of America. They have violated Respa, truth in lending, and other laws.

Applied for refinance, was turned down even though had good credit, payment history excellent but my home was a mobile home. I am a disabled veteran with full eligibility to veteran backed loans. I was disappointed.

Bank of America should not be allowed to enter into mortgages any longer! We actually refinanced our mortgage - to get away from having to do business with B.O.A. They are very slow to post payments; or to rectify their own mistakes in posting. Zero customer service.

They suck. BofA tries to cheat you out of every penny and they get it by having little companies give you a loan and three months later BofA has your loan.

The worst customer service! Policy changes and poor payment handling. Poor or no response to feedback. Internal dept do not communicate to streamline process. Just a lot of negative scripted BS!

Although I have been making payments on my mortgage for over 20 years and have the ability to pay it off at any time, I was told that I was not eligible to refinance at a lower rate as I am now drawing SS. Crazy.

I was allowed a loan modification and was told NUMEROUS TIMES that BofA had made the Loan modification permanent (orig 5 yrs). I tried to get in WRITING - all said, "No need, don’t worry. It is taken care of." Well, you guessed it - that wasn’t the TRUE CASE!

We have paid off this loan 4 years ago and still have not received a deed to the property. I have called in the past, and all I get is, "We're working on it." I am about ready to get a lawyer. I want the deed to my property.

We had just moved into our house in Spring Hill, Florida having retired here after 30 years in elementary education. We wanted to find a bank with locations all over the country and Bank of America filled that requirement. We travel a few times a year and need to be able to access our account easily from anywhere in the country or the world. The folks there were very friendly and helpful, answering any and all questions that we had for them. It was a very pleasant experience for us.

BOA makes the mortgage process very difficult and lengthy. They put you through a lot of steps only to decide later that they are not loaning in your area, or they won’t loan to you. We found better, simpler processes through other banks.

Started with Quicken Loans and loaner was bought by Bank of America. When I first check Bank of America their rates were too high. It was not by choice that I ended up with them.

Every time I contact them for any type of direction when it comes to my mortgage all I get is, "We can't help you." Also, when I first bought my home they told me if I opened up a personal bank account (which only takes $200.00) I'd get all these perks. Well I did and they said they send me my card etc. in a few days. Well, never heard from them again and I don't know what happened to my money but chalked it up to experience. Trust no one. We don't get to pick our lenders and no one wanted to buy my loan so I am forever stuck with BofA.

BofA assigned a young person with little training, knowledge, or experience to handle the process. She was the only person you could talk to. Every question you asked she had to call someone to get an answer. Basically, she was a blockade. You couldn't get around her or ever talk to a qualified person. Very difficult. Parts of the mortgage process are handled all over the country. It was difficult, ineffective and I think, it cost me more money. I've had BofA for years, but this was a mess.

My husband and I had our Mortgage through Bank of America, and they were awesome to deal, helpful, very Professional, easy to our payment with them, either online or by telephone.

I was performing a mortgage modification in 1998. The bank kept telling me it was in process. We went on vacation. While gone the bank foreclosed on the house. I lost my house and 200 points off my credit score which I am still trying to improve.

I didn’t find them to be flexible or helpful, but I think the loan I have is decent as long as I don’t need to deal with them. Decent, but definitely not great.

Refinanced with them and it was the worst experience with a finance institution. The person I had to work with kept giving me excuses including that she was sick. Even with all of her delays we would have completed the entire process before the said date but they came back and closed the application and said due to the delays I had to start all over and at a higher new rate. I contacted her several times and also her boss but they would not honor the locked rate I had with them. So, I had no choice but to refinance because the previous mortgage also with them for 10 years had matured. I'm telling everyone I know to stay away from them.

Our advice - NEVER use Bank of America!!! My husband & I have excellent credit scores (both within the 800 range) and needed to apply for a mortgage for a home we hope to retire to in the future. We decided to go with Bank of America since we have all of our accounts, including 2 savings, one checking, and 2 credit cards, with them. We were completely honest with the loan consultant, Rhonda **, about the home being a retirement home for our future. She never told us that this might be a concern when applying for the mortgage and led us through a time consuming paperwork process and gladly took our $535 payment for appraisal and credit check.

The application process was standard and my credit was good so it was approved. But on the very day we were supposed to close, I was laid off my job! I was shocked and stunned and I called the mortgage rep and told her I no longer had the job on my app. And after discussion with her manager, they approved the loan stating they had faith I would not be jobless for long. Kudos to Bank Of America!

On May 7, 2018 I called to close and get mortgage release on HELOC with no balance owing. Told me loan would close and release sent in two days. Loan off website May 9. Called May 15 to confirm. Said loan won't close until June 3 the end of billing cycle. Then they had 20 days to inform state. No exceptions. Basically two months get a mortgage release on a loan with no balance. That is BofA service for a "Preferred" customer.

I recently applied for a loan and submitted all the documents to them one week before loan closing date. I understand the closing of the loan might be delayed due to that I had to get some company and personal tax returns finalized. However, they just cancel the loan instead of trying to close it for me. I have applied for many loans with different lenders and this is UNHEARD of. They did not even warn you about this. Do yourself a favor and stay away from BOA.

HI, I applied for home mortgage with BOFA. After the initial approval which was quick and easy, my nightmares started. The Underwriters are the worst people and keep asking for information which none other companies ask for. They do not provide a list of documents and keep coming back for more. My closing is less than 20 hrs now and the underwriters are still working on my case and asking for my investment accounts statements, which has been provided 2 months ago.

My wife and I have been customers of Merrill Lynch since 1998. They manage our 7 figure portfolio. Since Merrill was acquired by BofA, it has been all downhill as far as our level of satisfaction is concerned. The people we work with at ML are great, but they have their hands tied when they have to deal with their parent bank.

The initial process ran smoothly but as time went by, the problems began. Just to summarize, I did everything on my part to get to closing in a reasonable time despite a few bumps in the road. Despite turning in all documentation and proactively doing more than I should to assist in the process, I could never understand why the title loan coordinator kept asking me for more and more bank statements and credit card statements. Even when the title company gave them the green light to accept my closing, this bank just waited and chose to twiddle their thumbs, asking for documents that no other title company ever heard of, just to lead to more delays and just enough so that my closing would miss the deadline of 4/25 which was critical in order for my refinanced loan to be funded by 4/30, instead of 5/1, resulting another month's interest.

I just paid off a mortgage loan with Bank Of America on April 13, 2018. They owe me 1983.51 in escrow balance. I tried to log in to my account on April 14. They cancelled my account. It was open when I owed them mortgage payments. Now that they owe me I can't communicate with them online. I called them and they said it would be 20 days. I asked why and was told they had to make sure the figure they gave me was right. I told them that that was a lie because the ran all the numbers to get the correct payoff. I asked them what law gave them the right to draw interest on my money instead of me, no answer. Don't do business with them.

I have been a long-term customer of Bank of America. I am a senior, with a disability, and on a fixed income. I own a home with a remaining mortgage of only $88,359 in an area that is experiencing skyrocketing home values. (My home is currently worth around $160,000.) The home was previously an investment property for me, although I have lived in it from time to time. Two years ago, I petitioned BOA to drop the PMI (Private Mortgage Insurance) on the home. They indicated that I had to submit a new appraisal (a cost of $500). I did so, but unfortunately, the appraisal at that time came in below BOA's 70/30 LTV (loan-to-value) ratio... mainly because my renters had caused significant damage to the property, which has since been repaired and updated. According to the response letter, I needed to pay $2900 on the principle of the mortgage to bring the loan down to $88,200 in order to have the PMI dropped.

We had a mortgage with BoA and refinanced. The refinanced obviously closed the mortgage account. We had online account access and all statements were electronic. The day after closing, I went in to access the account and to pull off any remaining account statements that I had not downloaded. The online access had been immediately terminated and all access to statements revoked. The sites tells you to call a phone number. I did. BoA said they would send statements but they would charge me $5 per statement. Really!

on vacation in the middle of our loan process without telling us and offering all sorts of excuses as to why our loan wasn't being processed in a timely fashion we were told the underwriting team was done when in fact they were not... We sent the bank all the paperwork that was requested of us and had it for weeks yet were unable to provide us with accurate statuses or positions. Will never use them again and do not recommend.

I've been a BofA customer since 1982. My wife and I will be looking shortly for another bank to conduct our business with, and you can thank the very rude Ms. Jennifer **, Home Services Specialist III, Home Loans Fulfillment - Sacramento Office. During the loan process her phone skills, tone and curtness was so evident that it has caused me to write this... and I never fill out complaint notices, until now. If she worked at my company she would have been reprimanded and/or released from employment for such behavior. Take a look at our account balances over the years and our BofA credit card use. All of that will be leaving soon. Way to go Jenn!

I am a customer who applied for $200.000 Mtg: Loan at 3.875 as advertised, from Bank of America on my property which is paid off & no mortgage. My credit score was 755 & the BA qualified my loan application & ask me to pay $517.00 for property appraisal fee & to process the loan to check my property value. The Appraisal report came. The value of $390.000 for my property. When they email me the documents to sign I found the Closing Disclosure Rate was different than what they advertise & agreed locked. More the loan amount reduced more the closing cost go higher and higher.

I bank with BOA, and I thought getting a mortgage with them would be easy for me believing that a big company that BOA would know what they were doing. I was wrong. The loan officer seemed to know nothing about the process. I kept asking them if I had all my documents lined up, and provided everything they asked for, but as the closing date came closer and closer, they were not able to get "approval" from their internal department on the loan because they did not get the land documents in time. They freaking could not even reach out to my previous landlords to get my rental history. I am now set to postpone my closing day. I regret using Bank of America.

Unbelievable, how unprofessional and inexperienced my loan officer was, and when I finally could not take her incompetence anymore, I asked her manager take over the account. I did not want the process to slow down because of a complaint - a dilemma! First, the Loan Office meet me with an extremely low cut blouse, to the point it was uncomfortable having a face to face conversation. Does B of A not have a professional dress code? She would lose information, I had sent her (wow, that makes one feel that their personal data is protected). She called me one afternoon, with her screaming child in the background. The manager has been more interested in covering his butt than offering good customer service. I just can't wait for this to close and not have to deal with either one of these people again.

I have been banking with Bank of America for many years. I had previous mortgages with BOA before and after the mortgage crisis. It is quite natural to select your primary bank to handle your mortgage as you believe they have a great deal of information about your financial situation and access to documents, ie. bank statements, credit card history, credit rating, etc... I believed the process would be easy. I could not have been more incorrect. I had the displeasure of dealing with a duo who can only be considered dumb and dumber. I was asked to provide documents over and over again including a bank statement.

When we bought our home, we were still selling our current one, so only put 5% down and were told by our loan officer that once we sold our other home, we could recast the loan so that we would not have to pay PMI and get a lower payment based on a higher down payment. To be clear, we bought the new home in August and sold the current one in September - a month apart. Since October 2017, we have been attempting to get this promised (in writing) recast, with no luck as of 3/24/18 and I have spoken with FOUR very inept people so far. First, finding who I should talk with about the recast took over a month, then the four bozos began. Each bozo promised they would “take care of things” and nothing has happened yet.

I applied mortgage application online and also called to follow up my application. After 2 weeks, no one had been assigned. This is a big bank but very poor service. Not recommend to do business with.

There are hidden fees and explanations are not clear. We were doing a HARP at which time we were never late, always paid in full and always paid ahead of time. They put some of our payments in a suspense account to make it appear as if we were delinquent. Representatives assured us they would call us back and be the main point of contact. They did not keep their word. We became very ill at the torture they put us through in this process. We would NEVER recommend this bank to our worst enemy.

I purchased a home 2009 and was financed with BOA. After 4-5 years with perfect credit with them I lost my job. I applied for a loan modification. They never reviewed anything. Just sold my account to another mortgage company.

I had two loans with BOA- I've had to complain about them putting my MORTGAGE PAYMENTS in the PRINCIPAL or Escrow section - and then turning around and attempt to FORECLOSE on my house when I'm ahead in mortgage payments by 2 or 3 Months. (I have no prepayment penalty - and I did notify them 2013, 2014, 2015 and 2016 that I was doing that!) Well in June 2016 I received a FORECLOSURE NOTICE ANYWAY- that I was AFTER I sent them a letter proof of mailing and a confirmation they received the letter which included each payment they cashed a copy of the check clearly noting the mortgage PAYMENT and back that BOA cashed it 3 months in advance mortgage payments.

Our local bank sold our mortgage to Bank of America several years ago. We have had no problems with them concerning auto payment of our loan. However, we have sold the house; and the process of getting thru to a representative to obtain closing statements (we had to get 3 because the date kept changing), is a nightmare. First, let me say that the representatives are trained well--both in helpfulness and accurate information (with one exception). Today, I had to get an updated closing statement, and was on hold 90% of the time between 9:30 am and 2:15 pm CST.

In 2004 I took out a equity loan with Countrywide and Bank of America. I was having difficulty making payments but I always paid sometimes late. Bank of America was not understanding and customer service was terrible. Bank of America sold my loan 2 times with Greentree and Direct. They also filed a fraudulent bankruptcy on my home. They charged all kinds of fees. But I always was able to pay. Now that the loan is almost paid they took the loan back from Direct. And are adding they say unpaid interest on the loan. Something called amortization. If I am one day late they charge interest and at the end of the year they add the interest. Making it longer for me to pay the loan off. Bank of America and Countrywide ripped a lot of people off. And still ripping me off.

We have had this horrid bank for 20 years. In the beginning, they were top notch with customer service, and our mortgage. Fast forward to 19 years later, mortgage was, sold. We are being completely ripped off and robbed by a home equity line that increased by 2 1/2 times the original payment. When trying to get assistance, (because they claim they are "here to help"?) Calling them is worse than a ROOT CANAL!! You are transferred 15 times, and assured that your situation is being handled... only to find out that they really could care less!! Nothing that I have contacted customer service about has Ever been resolved with 1 phone call... can't wait to get EVERY dime I have OUT of there!! I have even complained to Consumer Finance protection. To no avail... because Bank of America has their OWN representative that handles complaints!!! What a JOKE!!

Always friendly, helpful and seem like they know what they are doing! They are accurate and provide answers to any questions I ask. They are very helpful. They can answer all questions I have about their banking business. They are always cheerful, and it's a pleasant place to bank.And they are helpful with answering questions I may have.

Had locked rate that was not honored by BOA. Frustrating process with poor customer service. Felt cheated and taken advantage of. Over 12 years of doing business with them did nothing for us. Joshua ** from NC sucked and you could never reach him, he never responded to email or calls, never returned call, worst underwriter. We been self-employed for 6 years and Joshua claimed there was a risk in loaning money to us. The sellers were so nice, they kept extending our contract in hopes we get to closing. A week before closing Joshua wants us to give 150,000 as down payment which is half of the home value and he claims that there is still no guarantee we will get the mortgage.

We have had a mortgage with BOA for the last 15 years. There website is very easy to navigate for all purposes. Whether you need to make a payment, or find any historical data pertaining to the mortgage, it is very easy find and print the information. Nice bank to deal with.

The company violated Reg Z and the grace period and had to back it out pretty regularly on our mortgage. Then they started nickel and dime charges so after 30 years I closed all of our accounts with them. I am a retired CPA, BSA and programmer. They went downhill fast.

I had a credit score of 892, a paid house worth 1 million and other assets, like stocks, bonds, worth also well over 1 million. I applied to BofA for a loan of 500K to buy a second house, planning to move over there and sell my actual house after the purchase. Initially, BofA said there is no problem, and after about one month of documents supplied, my application was rejected with no good reason mentioned. All attempts to find out why this happened were futile. Since I am a Bank of America preferred customer and I used this bank for all my businesses and personal needs, it was somehow surprising I could not qualify for this loan.

Update: Sent a few emails to their corporate offices in Texas and have a team of individuals working on a resolution of this issue. These individuals are completely focused on solving the issues I identified to them and I am hopeful that a resolution will be forthcoming soon!!!

I have been with Bank of America since high school when I first opened my accounts with them. Their fees were always fine by me and I had no issues... Until I used them for a mortgage. This past fall I went in to ask how I could safely put cash (declared) into an account I would eventually use for a mortgage down payment. I was told, "Oh yes sir. You want a business account and you can use this for your mortgage needs." Fast forward months later (business savings account all stalked up with basically my 20% down payment) I found a condo, offer accepted and was already pre approved way back when.

I contacted BOA in writing and via phone to request that my PMI be cancelled based on PMI flyer included in my mortgage payment received letter. The LTV on my property is below 80% based on their flyer. I was told someone would contact me within 7 business days to let me know if I qualified. I exceeded all items listed their flyer. BOA never called and I had to file a complaint with Consumer Financial Protection Bureau to get a call from their compliance division. I received a letter saying that they would not accept my tax office appraisal value for my property, they said I had to pay $500 Core Logic to do an appraisal.

I had a bad experience with Bank of America. I applied for a mortgage of 150,000 with 20,000 down having no debt except a federal student loan with a payment of $279 + lease car payment $112 and a stable $72,000 salary from the City of New York. I was turned down because the mortgage broker could not figure out my salary. He was given all the paperwork from the City of NY, but could not comprehend 2 sentences in plain English.

My friend and I purchased our homes in 2009. I have NEVER been late with a payment. I went through a loan modification to get a lower interest rate and 6 months later, BOA informed the credit bureaus that I was late with three payments. I contacted BOA President in North Carolina and sent all the necessary documentation to prove that I had never been late with a payment and that I was informed while going through the modification period that if I was late or missed a payment that the modification would not be approved. I was assigned a loan officer who investigated and said that I was in fact late with 3 payments and I tried to tell her she was incorrect. I re-sent all my documentation and they still would not retract the fact that I was NEVER late paying them.

I had two loans with BOA - the one ending in ** was THREE MORTGAGE PAYMENTS AHEAD - when the computer sent me notice it was behind on or around June 20, 2016 - I don't have prepayment penalty. On June 29th I sent a complete list of all the payments (certified mail) - and even the canceled checks to BOA. - On Aug 2, 2016 CHRISTOHER ** acknowledged receipt of the detailed letter but I received a FORECLOSURE NOTICE ANYWAY on July 18, 2016 - even that my payments were 3 months Paid in ADVANCE! Asking for $12783.03 to stop the bogus foreclosure. I sent a check immediately that day for $1273.03 certified mail to stop the computer from foreclosing my house with a bogus foreclosure.

My wife wanted to refinance her mortgage loan and take advantage of lower payments. After someone came to the house and did an appraisal l (not free) and after other charges they denied the loan because of low income. At the beginning of the process I told the agent that I was willing to sign the deal since I do have much better income. He stated, "Don't worry, you don't need to sign"... I seem the whole deal as a payday for a friend. The loan was denied, hate WBOA (Worst Bank Of America).

Horrible experience with OUR preferred bank for past 40 years. No customer service, arrogant loan processors, underwriters, inexperience staff. Avoid them at all cost!!! Got to other financial institutions who treat you with dignity and respect especially when you are their PREFERRED CUSTOMER for past 30+ years. They should have Senior Executive review their process review these staff and how they treat their PREFERRED CUSTOMERS. We have our entire household bank with BofA for past 35+ years and are COMPLETELY DISSATISFIED with BofA. I wish there was a survey form where I can provide reviews to Senior Executives at BofA.

I'm refinancing my mortgage. The title company needs the payoff information. They have requested it to be faxed twice. I've requested it twice. We've received nothing after two weeks. Every other company and loan I've ever dealt with allows the loan owner to print the payoff document from their website with a log on. BOA does not have that option and they don't respond to requests timely. This is extremely frustrating and quite frankly, ridiculous. I will never use them again.

First of all a little background. I'm a 53 year old eye doctor with a credit rating of 794. I own about $1,200,000 worth of real estate and about $300,000 other assets and absolutely no debt. Instead of selling one of my rental properties I decided to try a home equity loan. I was looking for maybe $100,000 to start up a business. They took 4 months of tediously asking for information every 2 weeks until after that much time they told me no. What a waste of time.

Bank of America is the worst bank in history. The customer service people are always rude. I have had Bank of America for a while now, and I wish I could have a better bank. Trying to lower my interest rate, tried to modify my mortgage, tried getting approved for HARP. And this Bank of America won't work with no one. I hate this Bank. BANK OF AMERICA IS THE WORST BANK. They overcharge, don't work with the clients. THEY JUST DON'T CARE CAUSE THEY ARE SO BIG. My name is Harry **. If a class action lawsuit comes up about this bank I would join. If they went out of business I would celebrate for 3 years. I never hated a place of business like this. DON'T USE BANK OF AMERICA FOR NOTHING. Don't give them more power. They need to be under investigation.

Not only worst ever bank, but worst ever anything I've ever dealt within 25 years of business. Pre approved for mortgaged, charged $600 for appraisal. Got email that said, “Sorry good luck with another lender”. -5 stars if I could vote that.

This was a great experience. Bank of America's staff was absolutely amazing. The process was smooth. Excellent follow up. The loan officer called to ensure I had everything covered.

Our Mortgage company went out of business and BOA took over our Mtg. They were the worst! Customer service was bad - communication was terrible and the whole take over was horrible. I would never use them again for anything.

This is my second mortgage with Bank of America. They have always been very helpful and it is also where I do my banking. I recommend them to anyone that needs a good thing.

Lost my home behind BOA! In beginning was paying extra principal payments. Years later my husband lost his job, tried unsuccessfully to qualify for a modification loan. After several reps, reprocessing, appeals, we were denied because our account wasn't in arrears (?!?) Placed house on market… 1.5 yrs on market during housing recession. We ended up having to perform a short sale.

I really liked BofA a lot but they sold my mortgage after about 5 yrs. Which I did not like and was without any talking to me about why this was happening. The company they sold it to is a Rinky Dink Company, which is only out to make a dime any way they can. I'm not happy about it at all!!!

BofA discriminates if you are **. I attempted a loan and noticed Oriental Cultures were greeted and given loans before **. So don't bother.

I have been a customer with Bank of America for 20+ years. At first I considered them to be very friendly. However, as time passes and business become mega, the sense of being personal has faded. The product list also has changed. You have to be very careful about what type of product you purchase and if it is what you need and can afford.

This company is very professional and fully trying for all customers to fully absorb their recommended plans. They are also acting like your family member, to reassure that you know about all of their plans.

Our mortgage was bought by Bank of America on our old house that we moved from 2 years ago. Bank of America made us lose our house, we had to do a short sale. We had done a loan modification and was approved for it and had the paperwork in black and white. They never updated their files and our old mortgage was supposed to be added to the back of the loan and the modification was taking over. We were making our payments and they were applying it to our old loan and we ended up getting so far behind that we had no choice but to get out of the house to avoid a foreclosure. I lost count how many phone calls I had made to talk with our "account manager". A single call was never returned to us. If you want to keep your sanity and your credit in decent shape and keep your home, run away as fast as you can from Bank of America and NEVER look back or talk with them again.

We have a refinance through BOA and we have had absolutely no issues with them. Their website is very user-friendly and easy to navigate. They hold our insurance and taxes in escrow and make the necessary payments promptly. Kind of nice not having to worry about any of it.

Tried to refi my land and mobile home into 1 loan. Person taking the info was aware I'd had the home converted to real estate from mobile home a few years before. Said it would be no issue. Never got anyone to the appraisal or contact me. I had to make several calls over the next 60 days with no response. It wasn't until I threatened to report them to every federal and state agency available that I got a supervisor to call saying I should have received a letter. They wouldn't refi because the appraiser told them - nearly 2 months previously - that it was a mobile home. She insisted I had received notice but nothing by mail or email or call was received by me. Amazingly 3 days later I got the letter saying they couldn't do the refi. Post mark date was the day after I talked to the supervisor. I immediately pulled my accounts from them (5+ years old) and opened an account with a credit union.

They're very easy to work with, organized, professional and friendly employees at Bank of America. Annual review went smoothly. They adjusted everything I asked for and did what they said they were going to do.

The first Mortgage we got was a 30 year loan (Fannie May) and we put 5% down. They said we would have PMI insurance for 11 years because we did not put 20% down. I called back and was told it would be the life of the loan. I waited 1 year, no late payments. I got a 20 year loan (Conventional). I got rid of PMI. I had a escrow account. They were taking out 6 months but under law, they are only suppose to take 2 months. I called to say I wanted to cancel this and it took a long time (6 months) to get a refund.

This company is of no help. They did not return calls and refused to provide viable options to keep my home. The home sold for 210k at auction when there was a buyer for 268k. This was devastating and I would never deal with B of A again.

I didn't have a choice, it was sold to Bank of America and I believe still sold again, however payments are to BoA. You are unable to reach a person by phone, request a payment to go to principal and they don't. Difficult to get an invoice on all principal and payments. Have to go to bank and request it and it takes 2 weeks to get the printout. Personnel usually not even friendly or helpful.

BoA has NO interest in anything but extracting every dime. Quick to impose on its customers but slow to do their own jobs. The worst, most arrogant company I've dealt with in decades. Never again.

When we applied for our loan, Bank of America lost our paperwork four times. I hand delivered it the fifth time so they couldn't say they did not receive it. No one from Bank of America was at closing. Before we made our first payment on the loan, they had sold it to another bank and did not notify us. When we tried to contact them, they would not return our calls. I would NOT recommend them to anyone for a mortgage loan.

I had been approved for a home equity loan, with a closing date. I called to go over the closing and was told that they had decided to pay off my student loans. Mind you, I was not in default on said loans. Yet they decided to pay off my student loans without ever discussing it with me. I said no emphatically. It is my decision. Well, they sent me a letter stating that I had been denied because I didn't make enough money. I was angry at first, but glad not to refi with them, cause at that point, they were very untrustworthy.

This bank needs close watching and only cares for themselves. They don't care to help in unexpected disaster. They do not negotiate nor do they follow federal laws. They will skip over previous original mortgage agreement for what they want for their better profit.

They are one of the worst banks in America. The government should have let them go under. I was with Countrywide and they bought the loan. Came after me, and I didn't do anything wrong. Payments on time, and you have to watch them, because they have a habit of losing payments when made in the bank. They will report you late when you are not, and you can't get it off your credit report. You mean the ** and ** of America.

B of A took over my Country Wide Mortgage. I was unable to resolve the refinance issues and was in limbo until they passed mortgages off to Nation Star.

All they care is their profit line. Fees wherever possible for whatever possible and no freebies whatsoever. All they approach you about is about more business for them.

Bank of America has been a great bank to handle my mortgage with. I had some challenges in the beginning, but they have now been resolved. Thanks to the loan modification that was granted to me and my wife. We are now able to remain in our home.

A bunch of thieves, lied to several times, tried to do a refi with them, they input the financial information sent to them incorrectly, and denied the refi based on the incorrect information. When I pointed out the error they said they would correct it, but didn't tell me I would need to start the process over. I will never do business in any way with Bank of America.

The interest rate increased without my knowledge and Bank of America would not refinance or explain the move. Then they sold the mortgage to a Loan serving company that will not assist me in any way. I feel as if I am held hostage.

My mortgage balance is currently 1,900 but they have me scheduled for payments amounting to 16,000. I have contacted them before with no cooperation.

We were having some financial difficulties, and I asked BOA if I could change the date of my payment to a later date in the month, and they said no. I don't know what difference it would have made. I also asked for a loan modification, and after submitting every document you could think of to verify the fact that we were having financial difficulties, we were informed that they were no longer considering our loan modification because we failed to comply with their requests. It was like jumping through hoops that were on fire.

They are the worst. First off they give me a modification after much ado, but they only lowered my mortgage by $44. I had a number of hardships and fell behind and they simply refuse to help. I have been attempting a short sale and have had an offer for nearly a year. They keep making ** up to close the offer. Meanwhile they send out a new appraiser, theirs of course and now they have upped the amount. They also declined the short sale and are starting the runaround game. Just Give Me the Cash for the Keys and I'm good. I been here over 10 years, it started out with Countrywide.

Bank of America is so unorganized, I fell late in my payments... Wanted to catch up so I had to send them 9500.00 cashier check, they lost it. I canceled it and a year later received the check back from them. I finally got everything straightened out through the Justice Dept. In my state who were wonderful. Wow and they are not a bank and was treated better and they knew all the answers. Nobody seemed to give me answers at Bank of America which delayed a lot of steps I needed to take. Meanwhile my payments were stacking up with late fees and also costing me lawyers fees because it delayed so much not getting the answers I needed. Just terrible having to deal with them.

I have to write about the most wonderful person in the world that helped me... Her name is Isluhwanna **. I believe she was my angel. I have been trying to get a problem with my mortgage fixed for weeks... Getting the runaround... On hold for 45 min. time after time. On this past Friday I got Isuhwanna. She went beyond. Hooked me up with who I needed to talk to while she stayed on the phone with me. I am sooo grateful for her. You have to know how awesome she is!!!

My mortgage modification was approved, I completed the 3 month trial payment plan, signed the new mod agreement at my attorney's office, he notarized & we sent them to BoA & their attorneys. BoA told us that the notary stamp was slightly outside the allotted space, I had to do it again. So I signed & notarized at a BoA branch. I made my 1st mortgage payment but BoA applied it to my "unapplied funds" instead. When I called to make my 2nd payment, they say it's still in litigation and they CANNOT ACCEPT MY MORTGAGE PAYMENT. OMG someone stop this hideous institution, it's poorly managed and is, quite frankly, a health hazard. I'm sending another complaint to my state attorney general. Everything about this bank is bad.

We have been in the same home for about twenty years. About 7-8 years ago, we refinanced with BOA. A few years ago we started receiving notices, around the same time as this that our payment amount would increase to cover anticipated shortages of escrow. You can opt out of these, which I did. I told them that if a shortage came up we would pay it. The man I talked to said that was fine. Last year we received another notice for the same reason. I called once again to tell them that we wanted to opt out. This time however, I was told that I would have to put it in writing and mail it to a particular address addressed to a certain person, which I did. I never received a response. So we paid the additional escrow which originally was about an additional 70.00 per month. I told them that it was an outrageous amount. So we quibbled back and forth until we agreed on an extra 40.00 per month.

I've been requesting a mortgage payoff amount for near 2 weeks now. Initially called in and requested. Was told could not provide info at that time because of the loan type and someone had to put "hands on" to give correct numbers. I was assured I'd have a payoff within 24 hours. I had two options - via fax or snail mail. (Email not available). So I acquire a 24 hour fax number through an app. 24 hours later, no payoff.

I paid off a senior's Bank of America home loan. Bank of America kept the payoff for itself. This woman in her 70s has to keep paying or Bank of America would take her home. I reported this injustice to every bank regulator who did nothing so I took Bank of America to court myself. The Bank of America lawyer moved the case to another court that I can't easily get to then lied about Bank of America not receiving the loan payoff then filed to have the case dismissed.

My husband and I greatly regret starting the loan process with Bank of America and will be going to another company that will welcome our money without intense and nonsense interrogations. It has been a very frustrating experience for us. I would like to note specifically that after the same official documents had been requested and having been supplied multiple times to support our capability to pay a loan we continued to get the runaround.

I'm so disgusted with Bank of America. Here in Florida customers need every help that is possible. I spoke with a rep. concerning the program that is offered with the mortgage companies of deferring payment for 3 months and then resume normal payments after the 3 months. Every employee my husband speaks within the United States Marshal's office confirmed that their mortgage company offers this program without having to repay these 3 months back after resuming normal payment.

Once again Bank of America disgusts me. As I stand in line for 20 minutes, as usual, to cash a check from my disabled 79 year old mother. She gave me a 100 dollar check to buy groceries. B of A bangs her and me for 8 dollars to cash it since I do not choose to bank with them. Every single time I go in to that bank they beg you to come bank with them. I got sick of going in there and being bothered with their hard sell. It's annoying. I'm on my lunch break, I don't have time now. It's just annoying. THEN they turn around and PENALIZE you for NOT choosing to come bank with them? So, B of A nabs 8 dollars out of my poor mother's mouth, and feeds themselves! Nice!

Please don't use Bank of America. After painstakingly providing documents and more documents and more. (Because they lost my initial documents)... And also going through what seemed like an IRS audit, I withdrew my application... 3 days later, they sent a "denial letter". What??? What a lie! It was a voluntary withdrawal based on their poor service and dishonest representations. I called them on that and they said, the only way to delete the application from their system was to issue a loan denial. Really? What about, "loan application was withdrawn by customer"?! The application was incomplete and not even completely underwritten yet, they were still asking for documents that I had already given with fax receipt (but they couldn't find them again). Just too annoying, I simply withdrew... And they issued a loan denial? Ridiculously unprofessional.

I live in Missouri City Texas and was I was impacted by Hurricane Harvey. I called and asked Bank of America Mortgage Dept. what kind of program they have for customers who are impacted by the Hurricane Harvey. I was informed that you can choose to have 1 or 2 or 3 months relief from paying the Mortgage but instead of putting the payments on the end of the loan with accruing just the interest like previously done during a catastrophe, Bank of America Mortgage Company decided to give you up to 3 months relief but on the 4th month you not only have to pay the 4th Month but you also have to pay previous 3 months payment as well.

In retaliation to my filing a b/k including a credit card from B of A, they sold my mortgage account first and second to 3 different companies. Country Wide, Green Tree and Ditech. B of A, just took back the 2nd loan with an 8% interest rate. Have been trying to get them to lower/ and /or consolidate both loans to get a lower interest rate. No return calls, not willing to assist. Why isn't the government suing this entity for all the destructive, corrupt loans they continue to feed off of. Asked for a refinance and they did a modification instead. Hate these corrupt banks that feed off of public.

I've had a mortgage with Bank of America for nine years and they have been refusing to report my own on-time payments with credit reporting agencies. But today they told me "that because I had a bankruptcy over eight years ago I have to reaffirm my mortgage for them to report to the credit agency"!? Pennsylvania does not reaffirm, it's not legal practice in Pennsylvania. They are absolutely bullying and extorting their own clients.

I am a BofA customer for 22 years, have a credit score of 800 and moved millions through my account with them, but I won't make the mistake of responding with a yes to a 50K HELOC ad at my local branch again. I spend 3 months talking on the phone to robots & people who behave like robots. After going through their process it becomes clear why identity theft is so easy. They just keep asking the same questions during their verification process (last 4 digits of you social?) Going to the branch doesn't help because they are subjected to the same broken process.

My parents had our house payments through Bank of America and they tried everything they could to take our home. Legally, we were told that there wasn't anything anyone could do because they are such a huge company. We would send the payments in and they would send it back so they could claim we were behind. They will take your home in an instant. They are heartless people and I think they should be shut down completely. Do not use them or you will be sorry that you did. It's awful that a company can get away with doing people that way.

I opened a Home Equity Line with BoA and I am regretting it everyday. The application process took forever (almost 100 days) for a simple line of credit on a home that had almost 50% equity in it. Once the account was open I wanted to use the line on home improvements & pay off a couple high interest credit cards. They make it hard to use the money in the line. I wanted to make a payment to the credit card. They had me sign up for online banking to access the account. Only to find out that the only thing the online banking is good for is to see how much you owe them. I am not able to make a ONLINE PAYMENT to an outside company without also opening a BoA checking account. I had to call them to send me checks for the line of credit, and then go to the bank to make a payment to the credit card.

Contact your state attorney generals office. File a complaint and hopefully we can, as a group get their corrupt business practices stopped. Some of the things that they have done to me include falsify late payments for 3 1/2 years. Would not admit that it was their error. This hurt my credit score they are charged extra on their false charges. Would not give me instructions on how to pay through my bank online to PROVE that they were receiving payments when I said they would. My bank helped me with that. Prior to that I had to pay $16-20 for priority or overnight postage requiring a signature. This was every month.

I called Bank of America for a home loan on a property that is paid off, and was advised of the requirements, one being the credit score and the other one being a bankruptcy must be 4 years old. I worked hard for 3 months to get the score higher than the required 680 and at the end of the 3 months, they told me my application was turned down because of the bankruptcy. At first my score was just fine, but after submitting documentation proving bankruptcy met the requirements, then they told me my score was low. Bank of America refused to take a second look at my application even after being provided with the required proof. If I'd known the bankruptcy was the issue, I wouldn't had bother applying in the first place. Now my credit score took a hard hit for nothing. Unfair practice and deceiving!

BOA had my mortgage. Unfortunately I have no control over that. I hate BOA, they should have been allowed to fail so a competent, financially responsible company could rise in their place. I had to find a new insurance company after SF cancelled my homeowners policy because I had the audacity to use it after a severe hail storm damaged my entire town, literally. So my new company, Liberty Mutual, has faxed BOA confirmation of coverage at least three times. They have included my account number in the confirmation. This has been going on since 05/30/17. BOA claims they haven't received it and sent me a letter threatening to purchase insurance on the property at my expense. I faxed my new policy to the fax number they included in the letter and I have digital confirmation that THEY RECEIVED IT.

I have been a BOA customer for about 12 years. They help my mortgage in Florida and after moving to Alabama I tried to get another mortgage through them. Long story short, I explained our situation completely, they took my information and over $600 for appraisal, strung us along for over three weeks when we were in contract with someone then denied us. Poor customer service. No help after being a customer for over 12 years. They took advantage of our situation. I would not recommend them to anyone.