Auto Approve Reviews
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About Auto Approve
Auto Approve is an auto loan marketplace that specializes in helping you find a bank, credit union or auto lender for car loan refinancing or lease buyout. By refinancing your vehicle or doing a lease buyout with Auto Approve, you can potentially get a lower APR and start paying less each month. The application process is quick, and refinancing has no out-of-pocket cost.
- Nationwide lending network
- Compare multiple lender rates simultaneously
- Soft credit prequalification
- Option to add or remove a co-borrower
- No application fee
- Not a direct lender
- Rates and fees vary by lender
Auto Approve Reviews
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Reviewed June 14, 2021
After I discovered an overcharge on my lease purchase loan, it took one month to obtain a refund. While the loan consultant, Tammie **, did everything she could to resolve the situation, her supervisor, Shaun, who assumed responsibility to fix the problem NEVER responded to my inquiries as to the status of the problem. Complete lack of communication with me, the customer, is totally unsatisfactory. I didn’t know if I would ever get my money back until the check finally showed up at my address. It would have been nice to know it was on it’s way or indeed to have ANY courtesy call to tell me the problem was resolved. Customer satisfaction is apparently very low on Auto Approve’s priorities.
Thank you for taking the time to provide feedback on your experience. Auto Approve takes all feedback very seriously. We are researching your account, reviewing all communications, and will take additional action where necessary. Once we have completed our internal review, we will update our response accordingly. Thank you again for telling us about your experience – we sincerely value you as a customer!
Reviewed June 9, 2021
The process was a little confusing, and took a long time to process.. I only had 3 years left on the loan, and due to a financial setback I needed to refinance. My payment was lowered by $130 but Loan extended another 3 years, total 36 months. I believe Auto Lenders is doing a good job and I’m sure will get less confusing with time.
Luncinda, thanks for sharing your feedback. We’re sorry to hear that your experience was not up to the high standards we have set for ourselves. Sometimes the process might take a bit longer than expected due to specific requests by our Lending Partners, state-specific requirements, etc. We will use your feedback to continuously improve our systems and processes to better serve our customers. Thank you again for taking the time to provide feedback and congratulations on your refinance.
Reviewed June 2, 2021
Orion was so helpful and consistently communicated with me about my options. The first couple options fell through. He attempted multiple times and in the end got me the best deal. My entire process took over a month, which was annoying but not Auto Approve’s fault. Because of his open line of communication, the process felt too easy.
Reviewed May 27, 2021
Mr. Dustin ** who lead me through the process was very helpful and courteous. I would recommend Auto Approve to anyone looking for a quick and easy refinance solution. Auto Approve answered all my questions and put me at ease with my decision to refinance my auto loan
Reviewed May 14, 2021
I recently used Auto Approve to refinance my vehicle. They were able to help me get an amazing rate and even lower my monthly payment. The process was super easy start to finish, and Riley was very responsive and helpful. Would 100% recommend!
Reviewed May 12, 2021
Applied for a refinance on my auto loan and Aaliyah my agent made the process easy and very quick. I was able to get a better rate, along with some added warranties, that made Auto Approve the best refinancing experience I have ever had. Will definitely use them again in the future if needed and strongly recommend.
Reviewed May 5, 2021
Received an offer in the mail for a lower interest rate. Made the phone call and to my satisfaction, qualified for a an interest rate that cut in half what I was currently paying for 2 vehicles. It was a little uncomfortable doing this business over the phone but the representative was very helpful and reassuring. The process for approval took a couple of days. I am very pleased with the service and out of my experience with Auto Approve.
Reviewed May 5, 2021
Austin ** worked with me. He's awesome! Answered every call and email quickly. The process was fast and simple. It was less than 2 weeks including my car being paid off. I have already recommended 2 friends and will continue with referrals!
Reviewed May 5, 2021
Easy process! Pricing was top of the charts! Working with Derrick made refinancing easy and financially smart! Look forward to working with the team again when needed! If anything else is needed in my financial future, I would not hesitate one second in contacting this team of people I dealt with at Auto Approve!
Reviewed April 28, 2021
Everything went well. Very friendly and helpful staff. I was very satisfied..Thank you. Tina went out of her way to explain things and make it easy for me. I would definitely recommend this company to my family and friends.
Reviewed March 17, 2021
Had a very good and polite person to handle my questions. Really helped me out when I needed it the most. Very nice and dependable person that I dealt with. Very pleased! I would definitely use them again for my financial needs. Want to thank them again.
Reviewed March 6, 2021
Everything was going well until I reviewed the new loan and it hadn’t been paid off. I found out that the check had been lost in the mail, fine no big deal. But I started looking into the other fees that I wasn’t aware we were being charged. They were quickly reviewed with us but I do not remember this. I was told I can cancel the GAP insurance but am still waiting for that to process and I can’t get a hold of anyone to understand the status. Once the loan was processed I feel like Auto Approve no longer cared about my experience because the money had been received and closed out. I was ready to recommend everyone to Auto Approve! ... but now I am still waiting for someone to call me back and GAP insurance to be canceled.
Thank you for bringing your concerns to our attention and allowing us the opportunity to research them and respond. We apologize for the lack of a timely response that you experienced. That is not consistent with the way in which we conduct our business (we have an A+ rating with the BBB and a 96% 'would recommend' rating on LendingTree). The matter has been addressed internally to prevent it from happening again. We strive to meet our customer's needs throughout the refinancing process, which includes responding to questions well after the refinanced loan has funded. The GAP policy has been cancelled (per your request) and a full refund of the premium will be sent to your new Lender to be applied to the loan balance. We also listened to all of the calls with your Loan Consultant and, even though the fees were fully disclosed on the contract that you signed, we understand that you believe the Loan Consultant could have done a better job of explaining each of the fees. We will be reaching out to personally to discuss this in greater detail (to protect your privacy we do not wish to provide specifics in a public forum) but we believe we have a positive resolution for you. We are sorry again that you did not receive a timely response to your request for information but are grateful that you brought this issue to our attention. We learn and improve from customer feedback. Thank you for choosing Auto Approve and congratulations on your refinance.
Reviewed March 5, 2021
Aida ** was so wonderful to work with, from beginning, to the end of my 'auto refinance' process. I would recommend Veridian to anyone, who is looking to save money. Aida helped me so much, I'll be able to save $400 a month! Can't wait to save all that extra money.
Reviewed March 4, 2021
I loved using Auto Approve, it was one of the only places that would actually help me and refinance my car. The best part was... Mitch. He was wonderful! Answered all my questions, fast & efficient. No more 24 perfect APR (;
Reviewed March 3, 2021
Used Ford to finance a new truck in order to get additional rebates. Ford motor credit was 4.8% apr. Used Auto Approve to refinance it immediately for 2.25%. Easy process. Took care of everything through text messages. Quick and easy.
Reviewed March 3, 2021
Very Fast and easy re-finance process.. great and friendly customer service. I received a rate 4% less than what I was paying before Auto Approve and was able to get it all done in 1 day. Thank you to Matthew **. I appreciate all of your help, you were wonderful!
Reviewed March 3, 2021
This company was incredibly helpful and professional. He said he would get back to me in 24 hours but he got back to me within an hour. They saved me over 6% which translated to almost $200 off my monthly car note.
Reviewed March 3, 2021
I had the pleasure of having Erik as my representative and he was available and very helpful. He always took the time to explain the process. I would recommend this service to anyone. Not only a first time customer but someone looking for help like I was.
Reviewed March 3, 2021
From the beginning to the end of the process, this refinance was the absolute best. First customer service was top notch and kept me apprised every step of the way. Responded to me within less than 24 hours when I had a question. This was the smoothest refinance I have ever done... I would definitely recommend Auto Approve. Thanks for a great experience.
Reviewed March 3, 2021
Working with Auto Approve was an easy experience. Dustin **, was patient and knowledgeable. The entire process took much less than 48 hours and I only left my home to mail a document! I highly recommend him and auto approve for your next auto purchase or refinance.
Reviewed March 3, 2021
I have never done this before and didn't know what to expect. Brian was my contact, and he was amazing. He explained everything, took me through the process and we were done and funded in less than 3 days! So painless and the interest rate is great as well!
Reviewed March 3, 2021
It was a great experience working with Auto Approve. First person I came in contact with was Mitch. It was about 10 o’clock at night and I wasn’t even sure I was going to get an answer. I had planned on leaving a message and received a call that next second right after a hung up from Mitch. He took all my information and I am glad I got him. He knew his job. And I thank him very much. He made this experience that I was scared to make quick easy and simple. Also Mr. ** was a quick and easy pleasure to work with as well. I thank them so much for making this experience a great one for me. Will definitely recommend you guys.
Reviewed March 3, 2021
James ** got us an excellent rate and made the process very easy. He was very good with keeping us up to date during the short time it took to get approved and closed. I highly recommend Auto Approve and James.
Reviewed March 3, 2021
Auto Approve made it a easy refi process. The agent did a wonderful job getting me the best rate available. I would recommend using them for any of your auto financing needs. I will definitely be doing business with them again.
Reviewed March 3, 2021
Veronica was super kind, patient, and helpful throughout the entire refinancing process. If and when I ever need to refinance again I will definitely choose Auto Approve first and hopefully be able to work with Veronica again. Thank you so much again for all your hard work to make this usually crappy process go smoothly and seamlessly.
Reviewed March 3, 2021
Josh from Auto Approve helped me save thousands on my new car loan, also got me a nice rebate check as well! The process was super smooth and very easy to navigate. I was approved within 24 hours. Thanks Auto Approve!
Reviewed Feb. 26, 2021
Charles is very good at this refinancing business! He was really patient and helpful to us... We needed so much guidance as we are tech challenged! He was (IS) very prompt at replying back with our info and questions. And we got a fabulous rate. I was skeptical at first.. Thank you!
Reviewed Feb. 26, 2021
When bought, I was only told about a 1k mile waiting period. Now I need a major repair and am told not covered because of a time waiting period. Will not recommend because of the dishonesty and will probably cancel my contract
Hello, thank you for the opportunity to research and respond to your concerns. After contacting you via phone to obtain more information (we had no record of discussing a potential claim or ‘waiting period’ with you), you advised us that the review was posted in error and that you were referring to your previous warranty provider. We are sorry to hear you are experiencing issues with your old warranty company and if we can be of any assistance, please do not hesitate to reach out. Thank you for your feedback and congratulations again on your refinance!
Reviewed Feb. 26, 2021
The process was easy. The responses timely and the savings substantial. I am pleased with the process and look forward to the continuation of the relationship. Needless to say, this is beneficial for me and my plans to retire. Thank you.
Reviewed Feb. 26, 2021
Due to Covid, we weren't able to get all of our documentation together in a timely fashion. Our Auto Approve rep was very helpful in keeping us up to date on what was needed and stepped up to make sure our loan offer was kept valid while we dealt with the Covid delays.
Reviewed Feb. 25, 2021
Getting the refinancing on my car was easy and convenient over text, email, and internet. I usually prefer to talk on the phone but this way met my needs at this time. The process was easy and the paperwork was quickly finished.
Reviewed Feb. 25, 2021
This was an awesome experience, the gentleman that signed me up and got me approved were very professional and they knew what they were doing.. I'm so fortunate to have been contacted by them, it was obvious that they did the right research
Reviewed Feb. 25, 2021
Did all online for the first time. Sam help me immensely. Got a good long I believe and he pointed me in the right direction And he helped me every step of the way. Thanks Sam. Only problem is I don’t have any paper back up to read the exact terms. Still waiting after 20 days.
Reviewed Feb. 25, 2021
We had a great experience. The person we worked with was very responsive and the whole process was simple and quick. All of the paperwork was done thru focusing making it simple. He walked us through the process so we knew what was happening and what to expect.
Reviewed Feb. 25, 2021
Offer was pre-approved thru the mail. I was able to save a significant amount of money monthly. The process was very thorough and simple enough that it was almost easy if you have all your documents readily available. If you have a high interest rate and NEED to refinance it's worth a try.
Reviewed Feb. 22, 2021
This is the worst business I have ever worked with, and I have traveled and worked extensively in developing counties. I applied for a refinance and title transfer for my car in Nov. They never submitted anything to the DMV. I kept calling, they kept lying saying they sent it to the DMV. Now my plates are expired. I can no longer drive my car and am spending a fortune in Uber bills and am looking at thousands of dollars in fines due to the suspended plates because I was waiting for the new plates. Finally they admit they never sent anything to the dmv this whole time so it’s like we are starting the process over. Totally incompetent!
Thank you for providing feedback and the opportunity to address your concerns. While thoroughly researching your account, it was identified that your order was initially not able to be submitted due to required documentation not being received. Prior to this review, we made contact with you and established that we needed documentation from you (e.g. vehicle title) in order to be able to submit to the DMV. You have since sent the required documentation to our team and it has been submitted to the DMV. Confirmation of the submitted order has also been provided to you. With regards to the potential fines from your former state, it is our understanding that the state sent multiple notices requesting information. Our team was not notified of these notices until you forwarded us the final notice. At that time, a member of our team contacted the state and your insurance company to assist in getting the matter resolved. Our team would have acted sooner to assist had we been made aware of the situation. Our team assisted you in resolving the matter and, with the assistance received from your insurance company, your case is being reviewed by the state. Auto Approve assisted in helping you obtain temporary registration so that you would not have to pay out of pocket for transportation. The team is actively monitoring your account and is in frequent contact with you. While speaking with you via phone, a current update on your order has been provided as well and additional information on your case with the previous state has been provided. We hope this information helps to better explain the status of your account and we appreciate your feedback.
Reviewed Oct. 2, 2020
I began the process to have Auto Approve finance my lease buy-out 2 days ago. Unfortunately, they are now starting the process from scratch because I'm not interested in buying a $2,000 extended warranty or $850 GAP insurance as part of the financing. If I bought those the 2.99% rate they approved me for would have actually been more than twice as much. Very deceptive. I came to them for a loan, that's all. Now all I get is radio silence and am frustrated because my lease is running out and I just wasted two days. My guess is that if they ever do get back to me with approval of a loan not including the unnecessary warranty extension or GAP coverage the rate will be at least twice as much and not at all competitive. I hope they prove me wrong.
Thank you for providing feedback. Unfortunately, we are unable to locate a record in our system with the information provided. Please contact us at info@autoapprove.com and provide your name and a phone number or email address and someone will reach out to you directly to discuss your concerns. Out of respect for your privacy, we cannot publicly respond to applications or credit related questions. Thank you
Reviewed Aug. 28, 2020
Hi, I’m new to this platform and I’m hoping to have a great experience with Auto Approve. I spoke with Henry over the phone a couple times and he was really professional and helpful. I’m pleased for being approved for My Auto refinancing. I thank you so much and I’m looking forward to being a great customer as well.
Reviewed Aug. 25, 2020
Great customer service (agent) fast and immediately answer questions, explaining everything in how to do it and everything else. I will give the guy an A+ and I already recommended 2 people who are happy. I told them about him and Auto Approve.
Reviewed June 10, 2020
It was a fast process! The consultant was very helpful and talked me through the entire process! I'm very pleased with the terms and the payments I was approved for. I will be recommending Auto Approve to anyone looking for refinancing!
Reviewed June 9, 2020
I recently refinanced my auto loan through Auto Approve. The rate was so much better than my bank offered! John **, my loan officer was friendly, efficient and a pleasure to work with! I will definite recommend this company to friends and family. Thanks for saving me money!!!
Reviewed June 9, 2020
The experience was easy considering it was all over the phone. They work with your schedule and are patient as well as walking you through everything you need to know. Ramon was very helpful and always in a cheerful mood that made me smile. Overall good experience.
Reviewed June 8, 2020
This was by far the fastest and best rate with refinancing my auto. I tried to refinance with other companies but their rate was way higher and monthly payments were still too high. Travis was very much on top of everything and walked me by everything that I needed to submit and do. Would definitely recommend Auto Approve!!
Reviewed June 5, 2020
The entire experience was seamless and efficient. Everyone involved was very knowledgeable, friendly and respectful. We chose this lender for financial reasons and were not disappointed. I would highly recommend AutoApprove for auto refinancing. All documentation was complete and error free. Email communications were timely as well.
Reviewed June 4, 2020
I recently refinanced my auto loan and the process was so quick and extremely easy even through a pandemic. I worked with John **. He answered all my questions and was very professional. The process was explained to me very well and John actually got on the phone with me and walked through the online documents with me.
Reviewed June 4, 2020
Refinance car loan. It was a great experience. They got me the best rate. They were able to beat the competition by 3%. They were not pushy. They explained everything. They communicate with me by the method I wanted. Sometimes by email, sometimes by text and sometimes by phone calls.
Updated review: June 12, 2020
Issue fully resolved. To be honest, my experience working with you can be counted as one of my most memorable, in getting an auto loan; going through the processes, and anxiously waiting to move on to the next step. I may have misunderstood information that was given to me and misdirected my discomfort toward the wrong party. I now see all the benefits with the route we took. My consultant at Auto Approve is most knowledgeable about her business, always courteous, and professional. She earned my trust and respect, deserves my apology for the misunderstanding, and a more generous review that is more accurate than previously given. I would happily recommend this professional and consulting agent to family and friends (I know she will do her best to take care of them)!
I further apologize to Ms. ** for any damages or discomfort I may have caused her. Please accept my sincere apology and thank you for clearing up all my questions and concerns. I am fully satisfied with your hard work in getting me from a 7.4 to a 4.2 percent interest rate on my auto refinance loan.
Original Review: June 2, 2020
DocuSign code was not sent with email for review. Consultant stated that it wasn't sent because "they want us to go over it with you". When consultant got on the phone and provided code, I only flipped through signing everything because of the trust that she had gained. Later, after I reviewed the document of what I signed, I realized that I would have not agreed to go with the loan, because of all of the undisclosed fees, of which I would have been able to review had I been sent the DocuSign code that I was to have received in a separate email. Instead, I believe that the consultant willfully withheld the sign-in code to the documents so that I would not have time to review them thoroughly and to know what I was signing.
I went from owing $22k to owing $25k, just because I wanted a lower interest rate for my loan (of which, I was nudged by Credit Karma, to contact you.). I was told about the new GAP requirement ($895), but I wasn't told about the Auto Essential payment fee for $1005, nor the ($400) for the DocuSign documents fee. It happened near the weekend so I was not able to reach the Loan Consultant to try to cancel. In fact, I have not been able to reach the loan consultant since. It is my belief that she knew what she was doing all along, that's why I wasn't able to cancel and that's why she didn't want to talk anymore (because the loan had gone through and there wasn't anything that I could do about it).
This experience has changed my view of Auto Approve and Credit Karma as a whole.... It is almost like predatory lending. However, on the upside, I did come from an interest rate of 7.4% down to a rate of 4.24%. Which, costs me over $2000, and more over-time. I should have been given the choice to decide. Had I known this, I would have stayed with the 7,4% simply because I went from owing $22,000 to now, very quickly owing $25000. I feel like my vehicle (equitable property) have been hijacked for $2000. However, my plan to overcome this is by paying more monthly payments to reduce the harm of refinancing through your company. All calls I made to your company to stop this action, were pretty much ignored (unfruitful). So, what do you think of what I truly think of my experience with your business? Thank you. Emmit **
Reviewed June 1, 2020
It was fast. I ran into an issue with getting the right documentation. But after obtained they moved really quickly to get my loan funded. People were nice and quickly handled my situation. Hope to do business with them again in the future.
Reviewed May 29, 2020
The service was very helpful and fast. I got my auto lease refinance within a few days with the helpful customer service from Sabian. Thank you very much for a smooth experience. Thank you. I would have recommended service anyone. They really knew what they were doing. I would definitely lose use them again. The salesman can actually stayed overtime to get my loan completed.
Reviewed May 29, 2020
Outstanding customer service and great rates! I normally pass things like this up, but I am glad this time I did not. My representative worked tirelessly to assist me in the process. I saved a lot of money by switching to Auto Approve!
Reviewed May 29, 2020
James ** was very helpful and worked quickly to complete my refinancing. He answered my questions and was very responsive. I already have recommended him to my friends and family! Thank you so much! I truly appreciate it! I would recommend this process to anyone.
Reviewed May 28, 2020
Sarah was absolutely amazing and help me every step along the way. She was quick to respond and was able to help me get the interest rate that I wanted and needed to go forward with refinancing. Auto Approve is an extremely professional company and I highly recommend them!
Reviewed May 28, 2020
Great experience! Very professional and prompt answers to all my questions. The representative was a pleasure to work with. He went above and beyond to ensure all issues were addressed and explained in a way my wife and I could understand. I highly recommend them to anyone looking to refinance their vehicles!
Reviewed May 28, 2020
I would recommend Auto Approve to anyone looking for a car loan or refi. This was by far the smoothest and easiest loan process I have been through. Summer, who processed my loan was super friendly but also professional and efficient.
Reviewed May 28, 2020
Auto Refinance. Chad from Auto Approve was unbelievably helpful and achieved exactly what I asked him to do plus some. I recommend them to absolutely everyone. Chad is probably the best employee there. Absolute credit guru. Thanks for the help! Appreciate it.
Reviewed May 28, 2020
It was a pleasure dealing with Auto Approve. They handled everything quickly and professionally. I got the price I was looking for with zero stress. Was able to keep focusing on work and before I knew it it was done. Thank so much for the help. Super stressed lately and it couldn't have went any smoother.
Reviewed May 27, 2020
I wanted to get a better interest rate than I previously had on my original car loan and Auto Approve was able to knock my interest rate down significantly. I'm also saving money every month on my payment and they got me hooked up with Gap insurance which I did not previously have. Everything went smooth and it was all wrapped up in a few days and I also have 90 days to my first payment which helps a lot. Thank you Auto Approve. I highly recommend them.
Reviewed May 27, 2020
I was provided Great customer service, the rep Cindy was professional. She was attentive and a great listener, very patient regarding my concerns getting a loan with Auto Approve. Our loan was approved within a short time and I would say she did an excellent job.
Reviewed May 27, 2020
I worked with Chee and she was very helpful and worked to answer any questions and concerns I had. She should be considered a very valuable employee. She was always positive and professional and was a pleasure to work with.
Reviewed May 26, 2020
Great working with them. Efficient and expedient job. My loan officer displayed patience in dealing with me and my wife. He talked and walked me through each step of the loan process. I got the rate I wanted and I feel confident in recommending them.
Reviewed May 25, 2020
Dustin from Auto Approve was nothing short of excellent when it came to refinancing my auto loan. He was cordial, informative, and more than willing to help in any manner he could. On top of great service, he also got my payment down over $80 per month. Thank you, Dustin!
Reviewed May 24, 2020
Rates were much better than the competition. I had a couple of hurdles to jump over on my end but my representative, Chee knew how to guide me every step of the way. Chee was great to work with. She was smart, fun, responsive and got the job done. Thank you Chee!
Reviewed May 23, 2020
Great communication, information, and options. My caseworker John was very friendly, easy to talk to, explained thoroughly to me things I didn't understand. Very pleased with the outcome. I got my loan with lower payments, and lower interest rate. Very easy process. I would recommend this company to anyone. Took a little time to get a lender for my loan, but was WELL worth the wait. I was notified constantly to let me know where we were with the lenders also given the option to accept or decline offers given to me.
Reviewed May 22, 2020
Tim was fantastic! He was so professional and made everything very easy and non stressful! We are very happy with our experience with Auto Approve. We will recommend to our friends. We also would use again if ever needed. Thank you. - Stuart & Shelly
Reviewed May 22, 2020
My agent was awesome, response was quick, I got approved for a perfect rate in just sec without hassle. I was able to reach out to her any time of the day with text to clarify any issues I had. Would recommend her any day/time.
Reviewed May 22, 2020
I worked with Tony ** on a refinance for my daughter's car and everything went smooth start to finish. He was always avail and quick to reply to anything I sent him and made the process very easy. The texting option made it easy to work on this and keep doing my own work during the day without having to trade voicemails back and forth all day.
Reviewed May 22, 2020
My experience with Auto Approve went smoothly. Orion was very patient and helpful. I would recommend this company and process to family and friends. Happy to have accomplished my goal in refinancing and have already provided others with Auto Approve contact information. Thanks.
Reviewed May 22, 2020
Chee did a great job processing my info in a professional and timely manner. Chee was easy to talk to, wonderful communication and made the process very easy. Great rates, and I would recommend a friend to Chee. Thank you for everything.
Reviewed May 22, 2020
What a great experience! I’m very happy with choosing Auto Approve, everything went smoothly and the individual handling my loan was highly communicative and helpful. Everything was done from start to finish in about a week. I recommend auto approve to anyone seeking to refinance, etc.
Reviewed May 22, 2020
Orion was quick and efficient. Any question that I had he was able to answer and was very to the point. I was a bit leery at first as this was my first auto refi. We tried contacting a few other companies but received conflicting information. I’m happy we chose to go with AutoApprove.
Reviewed May 21, 2020
I would definitely recommend Auto Approve to a friend. Even with a relatively awkward COVID related situation, Tim at Auto Approve went above and beyond to exhaust all options and get back to me with a solution. This happened after we thought there was nothing to be done, mind you. So yes, 10/10.
Reviewed May 18, 2020
I was looking to refinance my car to obtain a better Interest rate and lower payment. Anna from AutoPay was super helpful and easy to work with. They communicate via text which was very convenient for me when at work. The process was easy and fast.
Reviewed May 18, 2020
They were on top of my documents and made it as easy as possible for me. The communication was great because I could text, call, or email my financial person. Orion was very nice and patient throughout the process. I would recommend this company to others going through refinancing autos.
Reviewed May 18, 2020
The entire process was very easy and efficient, it took less than an hour in total. Sarah was easy to work with and returned all calls promptly. Great rate too, a half a percent lower than my bank and 1.5% lower than my original loan from the dealer.
Reviewed May 15, 2020
I found the transaction of refinancing my car very smooth with Auto Approve. They Got it. Thanks. Me Funding very quickly and efficiently and I found that their process to keep track of your application process was simple. Using text and email documents were sent and received. Let’s hope that the lender they found me which is Veridian also has a smooth and efficient customer service.
Reviewed May 15, 2020
The whole process with Auto Approve was quick and easy. We were able to cut our interest rate and saved money on our car loan. John ** was professional and kept us informed of the progress of our loan. We would recommend this company.
Reviewed May 15, 2020
Worked with Dustin in sales. Able to drop my rate from 7.88% down to 3.94%. Saving me almost $40 a month for 75 months. $2800 savings on life of the loan! Kept my warranty the same. Very easy process doing everything online or over the phone. I was able to text, email and/or call, whatever was easiest for me!
Reviewed May 15, 2020
I filled out the information on LendingTree. I received a call immediately from Auto Approve. They also had the lowest interest rate from the initial response from Lending Tree. The rate quote was immediate and they were very thorough on the process and steps. Once I agreed it took about a week with filling out the electronic documents and mailing back the notarized POA. I received confirmation that the lending was funded 4 days ago but it doesn't appear my original lender has received it yet. My new bank has already reached out and set up the expectations and I would recommend Auto Approve to someone looking to either finance or refinance their vehicle.
Reviewed May 15, 2020
Car loan thru lending tree. Rick was very helpful, made this very painless, all done over the phone and emails. Saved 1.5% from rate, compared to GM's rate and shaved 6 months from loan period. I had been trying through my own bank to refi this car loan but no luck.
Reviewed May 15, 2020
Auto Approve made the process of refinancing my car loan very simple and easy. Tammy was great to work with, she kept me updated and informed. Gave me a great rate and was upfront in stating it may take some time and I was willing to wait. Overall very satisfied and glad I did this and would recommend Auto Approve to anyone looking to refinance.
Reviewed May 15, 2020
I worked with Orion ** and he was awesome throughout the entire process and got me a great rate on my refinance. I would highly recommend Auto Approve for all your auto finance needs. Orion was very responsive and answered all my questions via email, text and phone calls.
Reviewed May 15, 2020
Was looking to refinance. All the big banks had terrible rates. Even my USAA was high. They had the best rate. Was lower than my rate I got for the brand new car. The process was simple. They send you an email. You get the paperwork signed and sent back. Only way it can be easier is e-sign.
Reviewed May 11, 2020
From first contact to final funding, Orion ** explained all details with clear, concise, simple terms. He answered all questions quickly and eased any concerns I had. He got it done with very little effort from me. It was a pleasure. Thank you!
Reviewed May 11, 2020
I got my car refinanced. The apr is 5. 3 used to be 9. 35. The process was fast. Fees are reasonable. And they don't sale any car warranty thing. The agent responses quickly It was a good experience.
Reviewed May 11, 2020
I had an overall great experience when using Auto Approve for the refinance of my vehicle. Aaliyah was amazing and very very helpful. I would use them again in a heartbeat. I would definitely refer friends and family to them as well!! Thanks Auto Approve!!
Reviewed May 8, 2020
Did have to contact agent a few times to request specific information regarding my quote. Aside from this everyone I interacted with was friendly and the remote process was easy to complete. Received a decision quickly. New APR was best I found.
Reviewed May 8, 2020
Car refinancing. The loan consultant was very knowledgeable, helpful and efficient. She was always readily available by either phone, text message or email and she helped me save even more money! The signing process online is very easy and straightforward. I would definitely recommend AutoApprove to anybody!
Reviewed May 8, 2020
Loved that Travis was so patient, very knowable and very helpful. With the times we are in, uncertainty has overwhelmed our country. He understood my needs, and assist me through every doc, and docusign form. I highly recommend for auto refinancing.
Reviewed May 7, 2020
I was very pleased with my experience. The process was simple and information was readily available. Any questions I had were quickly answered. I had prompt communication via phone call, text, and email. Document signing was really simple and wouldn't hesitate to recommend again.
Reviewed May 6, 2020
Timothy ** did a great job communicating all facets and was very responsive. Any and all questions were answered in a timely manner. All forms and documents were explained and processed in the expected timeliness. Great experience and an excellent rate.
Reviewed May 6, 2020
The process was quick & easy. Everything was done online and it took me less than a day or two to get through the whole application process. I applied through Lending Tree & this company not only the best rate but was also very responsive.
Reviewed May 6, 2020
Easy, direct, quick, great percentage rate, Representative was exceptional, helpful, knowledgeable, courteous, understanding. The whole process was quick, Very easy to understand and easy to complete. I would recommend to family and friends when refinancing an automobile.
Reviewed May 4, 2020
Orion was the agent that handled my refinancing auto loan. He made the process simple and handled it with ease, even when there was additional steps needed. I liked the fact that everything was done online and via email or text, which made very convenient for me to respond. I was able to save an extra $400 per month as a result. He was friendly and courteous. Thank you! - Kam
Reviewed May 4, 2020
Most importantly for me, Chad was honest and prompt with everything. He was diligent in following up and straight forward with the entire process. There wasn’t a time I couldn’t get in contact with him and at the same time I never needed to, he always made sure to keep me in the loop. Couldn’t have asked for a better experience. Also doesn’t hurt the rate was great. Thanks, Chad.
Reviewed May 4, 2020
Semra was pleasant, professional, knowledgeable, & quite helpful. She was quick to respond to any questions & processed the paperwork rapidly. Throughout the process she kept me informed of every step. I highly recommend her & the company she represents. Thanks, Vanessa V.
Reviewed May 4, 2020
Rick took care of everything very quickly. He told me everything I needed, all the documents. After that it was done super quick. Less than 10 days. There were no surprises. He was able to lower my interest rate by 2.3 %. I was refinancing my first ever auto loan. Thanks again.
Reviewed May 4, 2020
I wanted to write this review so I can just express the gratitude that I have for the job that Bruce ** did with my loan. My work schedule is extremely busy and I am constantly forgetting or don’t have time to follow up on the items that he was asking me for. He kindly send me reminders guided me with step-by-step instructions on how to get through some of the items I needed to get done. I was very skeptical at first about the whole process because I was unsure about dealing with a finance company that I had never heard of. But he gave me all the information and assurance that they were legitimate and that they were going to take care of my loan and they did. I was very happy with the overall experience and I would highly recommend anyone to go to Bruce **.
Reviewed May 2, 2020
Taking over two weeks to process documents is absurd. Trying to obtain contact with the loan advisor assigned to my case was also extremely difficult and when contact was made, useless advise and being fobbed off did not help. I’m over three weeks from the beginning of application meaning I now have to make another payment to my current loan and I’ve racked up unnecessary interest, which was the whole point of refinancing. Unhappy new customer that is seriously contemplating the value of Auto Approve and their service.
We appreciate the opportunity to respond to your comments. We are very sorry for the lack of follow up on the part of your Loan Consultant, this is not representative of the level of customer service for which we are known (rated in the top 3 partners for customer service by customers on LendingTree). This was an error on the part of the Loan Consultant and we understand why you are frustrated and disappointed in the service you initially received – we are disappointed, as well. The payoff check to your previous lender was mailed via UPS 2-day mail on April 30th and received by them today, May 4th, which means your current loan should show paid in full within the next few days. If you did continue to make payments to your previous lender, all overage payment(s) will be refunded back to you. Thank you for bringing this to our attention as it allows us to follow up, learn from the error and strive to prevent it from happening again.
Reviewed May 1, 2020
All the calls you get at first are really annoying, but everyone’s just trying to contact you to discuss the best options. After reviewing all my different offers through Lending Tree Auto Approve did find me the best rate. Mr. Cooper was very nice throughout the process and answered all my questions. Only thing I wasn’t a fan of is they try to slip the APR rate in the paperwork without telling you it’s much higher than the rate they tell you. I’m sure they are trained to slip that by but regardless still getting a better deal than I was before!
Reviewed April 30, 2020
Your company was really fast in responding to my request. The agent that worked with my account was very thorough and fast to reach at. The information presented to me was clear and the documents arrived safely to me. The company’s website was easy to navigate and the submission of documents was quick and secure.
Reviewed April 30, 2020
Auto Approve was extremely helpful, especially considering the unique circumstances surrounding a refi during the country on lockdown due to Covid 19. I would absolutely use them again were I looking to refinance another vehicle. Kara was supremely helpful in all phases of the process.
Reviewed April 29, 2020
I was stuck in an auto loan with a high interest rate. Erik was able to help me reduce it down by over fifty percent. Everything was handled within a week. I would recommend them to anyone who is trying to refinance their auto loan.
Reviewed April 29, 2020
Patrick did a great job! He answered all of my questions, explain things very well and was very friendly and funny. I would recommend this company to others. Because the company made it easy to work with them. Thank you for your help.
Reviewed April 29, 2020
Rick was a pleasure to deal with. They were able to find a company that could significantly lower my interest rate and payment. Communication was fast and he was great about explaining all of the requirements and terms to me. Would highly recommend!
Reviewed March 13, 2020
Amazing company! OUTSTANDING CUSTOMER SERVICE! Ask for Austin! He was so professional and kind! He is patient and thorough and took great care of my refinancing needs! Such a great experience! Will recommend to all my friends!! And strangers alike! Best service I’ve received in a long time.
Reviewed March 4, 2020
Auto Approve was my salvation, after searching my local area without success, Auto Approve I called them. They took information and in a few hours I was already approved for car refinancing. It was very easy to work with them. Elvin was incredibly kind, cleared all my doubts and I I guide in the whole process that lasted less than a week. Now I have a new loan with an incredibly comfortable interest compared to the 25% I had. I am happy and grateful to Auto Approve.
Reviewed Nov. 25, 2019
I couldn’t be any happier with my experience with Auto Approve. Evan was wonderful, from my initial contact with him he was exceptionally professional and made the entire process painless and problem free! I would highly recommend auto approve!
Reviewed Nov. 18, 2019
First off, my loan was refinanced with a lower payment--Thank You! But I was not aware that Gap, Extended Warranty and some other Warranty thing was added to my loan. I now owe 4000 dollars more (7000 if I do not pay off early). My bad for not reading the contract before committing. So I request to cancel Gap, Extended and that other one. After lots of phone calls the Gap and Extended are gone, but the last one is still there, and they have stopped returning calls. Per the contract I requested the cancellations before 30 days of initialization, and I still waiting for the last warranty to cancel.
Thank you for providing feedback. Unfortunately, we are unable to locate a record in our system with the information provided. If this review was intended for Auto Approve, please contact us at info@autoapprove.com and provide your name and a phone number or email address and someone will reach out to you directly to discuss your concerns. Out of respect for your privacy, we cannot publicly respond to applications or credit related questions. Thank you
Reviewed Nov. 14, 2019
My experience with Auto Approve was horrible. Brian ** reached out to me through email and text message. We agreed to speak by phone last Saturday November 9, 2019, at 10:30 a.m. I explained that I wanted to refinance my 2018 limited edition 4 Runner which I just realized it has a negative equity because they paid my old SUV. I agreed to give him my personal information with the promise that he will contact me whether I was approved or not. At 5:00 p.m. that day I realized that I have yet to receive any news. I texted him as before and I still waiting for his response.
We appreciate you letting us know about your experience and for allowing us the opportunity to respond. Unfortunately, your Loan Consultant was out of the office unexpectedly with no opportunity to reach out to you to let you know. This should have resulted in a contact by another Loan Consultant but we understand that did not happen. We are currently looking into how that occurred but know that does not resolve your justified frustration. We pride ourselves on our customer service (rated by customers to be in Lending Tree's top 3 partners for customer service for the past several quarters) and are extremely sorry that you did not receive the level of service you deserve (and for which we are known). We would like very much to help you with your refinance and hope you will allow us to continue working with you. If you choose not to do so we understand, but hope you will accept our apology for the delay in follow-up from the 9th to the 15th. Thank you
Reviewed Nov. 8, 2019
Was a great experience from beginning to end. Evan ** was the representative handling my case. He was very polite, patient, and thorough. He got us a great refi interest rate, and it was a stress free transaction, and was completed very quickly.
Thank you so much for letting us know (and congratulations on your refinance)!
Reviewed Nov. 7, 2019
I just want to say that my auto loan refinance thru Auto Approve has been a very pleasant experience. My loan consultant, Jason has been outstanding throughout the whole process. He went way above on helping us through every step. Jason also saved my wife and I over $3000.00 on the interest and the extended warranty on my Cadillac. He not only saved us money but he put us in a much better warranty. The whole process didn’t even take a week from start to finish. Jason is definitely an asset to Auto Approve. He definitely deserves a 10 star rating and was very professional throughout the loan process.
Harlan and Glenda
Reviewed Oct. 29, 2019
The was easy and simple process. Hard to find someone to refinance a motorcycle. Rick did a great job getting everything done. Would highly recommend Auto Approve to anyone. Rick was in contact with me by phone or text though the whole process.
Reviewed Oct. 28, 2019
The process was great, couldn’t have been any easier. Customer service from Ramona was excellent. From start to finish I felt my interest were listened to, care was taken to make sure my goals were met. Highly recommend Auto Approve.
Reviewed Oct. 28, 2019
The agent assigned to my case was amazing and very patient with me. I work irregular hours so I appreciate that she was able to work around my schedule. I did not feel pressured at all to make an immediate decision. I also got a lot better rate than my initial finance.
Reviewed Oct. 28, 2019
Very quick response. Very streamlined process. Would highly recommend. The entire process was very easy. From start to finish was hassle free. It was a pleasure working with them. Evan was very knowledgeable in what the best refi was for my situation. He supplied several options.
Reviewed Oct. 28, 2019
I worked with Orion ** from Auto Approve. The experience was very quick and professional. He worked with me step by step. I worked in credit for over 30 years and I was impressed by his work ethics. I would highly recommend him.
Reviewed Oct. 28, 2019
I can’t say how pleased I was with my Ram refinance through Auto Approve! Their loan representative who assisted me was top notch and got me a much better deal than I expected. I will definitely be a repeat customer.
Reviewed Oct. 28, 2019
I originally submitted my interest through Lending Tree and Auto Approve provided the best term and rate. Loan originator was very knowledgeable and handled obtaining payoff info. The process was super easy. I took pics of insurance, registration and ID. The rest was all done online. The loan was approved the same day and funded a couple days after. This was a stress-free process overall. Thank you!
Reviewed Oct. 28, 2019
Very impressed with Evan and the entire process. He made it painless and added value to help us out. From the first call to the constant communication throughout it all. We really appreciate all of the help and attention to detail.
Reviewed Oct. 25, 2019
Will responded for a water odor issue. The cause was an outdated failed system. He replaced the system in 4 hours at a great price. He then walked me through what he did. I love Heritage, WONDERFUL trustworthy people who care. I would never use any other company. Will also cleaned the area and left the set-up looking like artwork. My water is better than it’s ever been. Thanks again for a wonderful easy experience.
John
Reviewed Oct. 25, 2019
The gentleman I work with was very helpful and talked me threw all the paperwork. It was nice that it took hardly anytime to get it done. I would recommend this company to anyone. They worked with what I wanted to pay and told me the difference between the length I choose. 5 stars is a perfect fit. I am one happy lady.
Reviewed Oct. 18, 2019
The Auto Approve team was nothing but helpful through the whole process. Keeping in constant contact over what needed to be done to get my loan through. Always available and knowledgeable, and willing to help. A great experience all around.
Reviewed Oct. 17, 2019
We had a very good experience refinancing our Harley with Orion. He was very helpful and the whole process went quickly and smoothly. He even offered to take a look at our other vehicles to see if he could help with those. I would recommend Auto Approve to my friends and family.
Reviewed Oct. 17, 2019
I needed to refi my auto loan because the interest was goin up. Tyler ** helped me through this process, he worked hard to make sure it was as easy, quick and painless as possible. Everything was over within about 2 days and I have a great interest rate, and a payment I can live with. He found the right loan that fit me. I thank him for that. If I ever have to have an auto loan again I'll go with Him and his company.
Reviewed Oct. 17, 2019
The woman was excellent. Very professional, yet friendly. Very much on the ball. She was quick with quotes, guided me through the process with knowledge and professionalism. She made it extremely easy!! I would recommend her to all my friends.
Reviewed Oct. 17, 2019
I have to admit I was a little skeptical about refinancing my car online but I worked with Austin who made the process easier then I ever expected. They saved me 150 bucks a month on my car payment, Lowered my interest rate by more then half and put me with a reputable credit union. I would highly recommend them to anyone. Absolutely amazing, I’m a satisfied customer. Thank you.
Reviewed Oct. 15, 2019
The rep was knowledgeable, friendly, helpful and made the service fast and easy to do! I would definitely recommend Auto Approve to anyone that can get approved. Do not refinance with your current auto loan. Get a better loan from auto approve!
Reviewed Oct. 11, 2019
Raymond was extremely helpful in getting me through the entire process without added stress. Every step was quick, easy, and he was in constant communication with me throughout. I will most certainly refer any friends of mine his way if they are looking!
Auto Approve Company Information
- Company Name:
- Auto Approve
- Address:
- 233 South Wacker Drive, Suite 3900, Floor 39
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60606
- Website:
- www.autoapprove.com

