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Auto Approve Reviews

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About Auto Approve

Auto Approve is an auto loan marketplace that specializes in helping you find a bank, credit union or auto lender for car loan refinancing or lease buyout. By refinancing your vehicle or doing a lease buyout with Auto Approve, you can potentially get a lower APR and start paying less each month. The application process is quick, and refinancing has no out-of-pocket cost.

Visit autoapprove.com
Pros
  • Nationwide lending network
  • Compare multiple lender rates simultaneously
  • Soft credit prequalification
  • Option to add or remove a co-borrower
  • No application fee
Cons
  • Not a direct lender
  • Rates and fees vary by lender

Auto Approve Reviews

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    Page 5 Reviews 375 - 525
    Verified purchase
    BillingRates

    Reviewed Sept. 1, 2023

    I have now refinanced two cars with Auto Approve and both times they not only reduced my monthly payment and got me a better interest rate, but also made the process so incredibly easy. Moving forward, I can't imagine using any other service to refinance my cars. It also gives me peace of mind knowing that whatever the dealership tells me the monthly rate will be won't be my final monthly payment because Auto Approve will be able to reduce that.

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    Auto Approve
    Response from Auto Approve

    Christopher, thank you for trusting us again to help with your auto refinance and thank you for taking the time to leave a review. We are thrilled that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process seamless. Please refer Auto Approve to others.

    Verified purchase
    Rates

    Reviewed Aug. 26, 2023

    There were a couple hang-ups but the process went smoothly after we got everything sorted out. They got me a lower rate and answered all my questions.

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    Auto Approve
    Response from Auto Approve

    Leigh, Auto Approves uses all feedback to help improve our internal processes and procedures. We take great pride in the customer service that we are known for, so we apologize that your experience was not up to the high standards we have set for ourselves. We will use your feedback to continue to improve our systems and processes to better serve our customers. Thank you for being a valued customer and congratulations on your refinance.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2023

    The application process with Auto Approve was point and click, and just following prompts. So, it was very easy. And I had lots of help from the people to get it done. I worked very closely with them. During the process, I was given somebody's direct line and I was able to call or text him whenever I had a question. I knew I was approved in three days tops. Auto Approve did a great job. Hugo, the rep, was very friendly, knowledgeable and was able to answer all of my questions. I had never refinanced before so there were some terms that I didn't understand and he was able to explain all of that. So, he was very helpful.

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    Auto Approve
    Response from Auto Approve

    Bridget, thank you for taking the time to share your experience with us. We're delighted that Hugo was able to provide you with exceptional service and look forward to working with you again in the future. Please refer Auto Approve to your family, friends, and colleagues.

    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceStaffBillingLoan Process

    Reviewed Aug. 25, 2023

    The customer service was nice when I called Auto Approve. They were very pleasant and answered all my questions. They didn't sound frustrated because I kept asking them. It was a pleasant experience. I was quite surprised at their efficiency and they gave me all the documents on time. I talked to several people from one department to another. But they all seemed to work together quite well. They were all informed of what each other was saying to me and sending me emails. They asked me for something and I sent it to them. They didn't have to ask me twice and I didn't have to send it twice. It was that good and flawless.

    I'm 71 years old and I needed my payments lower. My credit is good. So, even if I am on a fixed income, I can still go out and purchase another car once I pay maybe 10,000 of it down. I can still go out and get another car assuming that I'm still living. So, Auto Approve helped me all the way around. I knew I would be paying twice for the same car but it doesn't matter. I'd recommend them to people, seniors especially who were in a bind, and if they could get over the fact that they double. But that's with anything you refinance.

    Auto Approve gives you two months off for 30, 60, 90 days or 45 days, and that itself is quite enticing. If you apply for the loan, they clock you from the day that you apply, which I've never heard of before. So, if I apply on the 1st, that's when my auto loan process starts and that's how much time I have. So, I enjoy that because, for two months, I get a break from paying a car payment and I can put some savings into my savings account and catch up on some bills. I've had two checks now where I paid $402 on the old auto and I don't have to start paying my Veridian bill until October the 17th. So, that means I have the other half of the 800 that I just stuck in my savings account. So, there are perks to it.

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    Auto Approve
    Response from Auto Approve

    Clyde, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 25, 2023

    My experience with Auto Approve was excellent. Everything was easy and good. They handle everything online, and it's the way I like to work. I didn't use the website too much because after I filled out everything, they just called me and we did everything by phone. The representative, Christian, was very good in doing everything.

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    Auto Approve
    Response from Auto Approve

    Bruno, thank you for taking the time to share your experience with us. We're delighted that Christian was able to provide you with exceptional service and look forward to working with you again in the future. Please refer Auto Approve to your family, friends, and colleagues.

    Verified purchase
    Customer ServiceStaffBillingRates

    Reviewed Aug. 25, 2023

    The guy that I had was really good, and he called me back right away if I had any questions. I wanted to make sure I was doing everything right, so I asked a lot of questions and he was very helpful throughout the whole process. Auto Approve got me a good deal, and it helped me have a much better interest rate and monthly payment. People should use Auto Approve.

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    Auto Approve
    Response from Auto Approve

    Leah, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 10, 2023

    I talked to a wonderful lady on the phone. She explained things to me in a simple way, and made it easy to understand what was happening and the options I had. So I was very pleased with that process. I was very surprised at how easy everything happened. We've got the paperwork in the mail yesterday about how the payment will be reduced by almost $100. So it's really a blessing. Auto Approve addressed every one of my concerns. It was a great experience. It relieved me emotionally and financially of a burden about how high our car payment was.

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    Auto Approve
    Response from Auto Approve

    Paula, thank you for taking the time to write a review. We are glad we were able to save you money, and we always enjoy seeing positive reviews from our customers. Please refer Auto Approve to your friends, family members, and coworkers, and congratulations on your refinance!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Aug. 9, 2023

    Thank you for the opportunity to share my experience working with Auto Approve. I can attest to the fact that they made for an easy transition with a quick approval on an auto refinance loan backed by a Credit Union that I am pleased to work with. The reason for the “Four-Star rating” is due to the repetitive process that required (jpeg) picture formatting to be in alignment for acceptance and communicated by way of text and email.

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    Auto Approve
    Response from Auto Approve

    Lisa, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 9, 2023

    I have to say I really like this company. They took me serious and helped me refinance when no other company would. They were thorough from start to finish. I am so happy with my choice. The representatives even text me and advised me what was going on which at first I thought was a scam but it wasn’t. So easy and reliable.

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    Auto Approve
    Response from Auto Approve

    Shauna, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Customer ServiceLoan Process

    Reviewed July 28, 2023

    This company might have gotten great reviews from others but my experience was terrible. I was on the phone with Maria ** for about an hour, she asked me to send her a picture of one of my loan documents and said I would hear back in 45 minutes, days went by, crickets! Email after email after email. I tried to call several times never got an answer. I answered the emails, nothing! Today I finally unsubscribed from their email and I sure hope I get no more mail from them. I'm not saying don't use them, just be wary!

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    Auto Approve
    Response from Auto Approve

    Gina, thank you for providing feedback. We reviewed the recorded calls and identified that the employee you spoke with gave you an estimated time frame of 48 hours for getting back to you with a decision on your application. We apologize for any misunderstanding. There was also weekend and a holiday in between our first call with you and the text that was sent asking you to please give us a call if you wished to move forward. It can also sometimes take a little longer because Auto Approve exhausts every option available to us to make sure our customers are receiving the best possible rate and terms that we have to offer. If you wish to discuss your concerns in further detail, please reach out to us at info@autoapprove.com and someone will be happy to speak with you. Thank you.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed July 28, 2023

    I went online and submitted a request through one of the sites. It triggered some calls and follow-up from a number of different folks, including Auto Approve and their competitors as well. Auto Approve was the first one to call. I went through the process with them and didn't have any traction with others. Auto Approve took the credit app and went through everything. I told them what I was looking for. They took a couple of days to find the right lender, which is typically a credit union and it was. They came back with the terms and gave me a quick and easy way to get all my docs over to them.

    We've used Auto Approve in the past too. We had to use them once on a different vehicle. My wife and I have our vehicles separate and both are not in each other's names. We flipped and they made the process easy with title and insurance, and since we've settled, there hasn't been any hiccups. If there was one step that wasn't handled as well as it could have been though, it was setting up auto pay, but that's not totally on Auto Approve. The credit unions are partly at fault for that because they're all a little different how they do it.

    I had to do some of that myself, which is a bit of a pain because some of the credit unions don't make it easy. You'd think it being auto pay, it would be easy, but you have to go through six layers to set it up as well as the approval of your bank account. The first time when we used Autopay, they were able to set that up with the credit union for us. I highly recommend Auto Approve do that too because it's a little tricky with the credit union.

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    Auto Approve
    Response from Auto Approve

    Jay, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2023

    The lending process with Auto Approve was great, but I'm still not complete essentially and I don't know what's going on. It sounds like the check is somewhere in-between Penfed and my auto company right now. I'm waiting on feedback from that from the rep, Taylor. Last time we connected was Monday. He told me he was gonna reach out to the related department, but I haven't heard anything back. Besides that, the customer service has been great.

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    Auto Approve
    Response from Auto Approve

    David, Thank you for providing feedback. We have confirmed that your previous lender received our payoff check prior to this review being posted (it was sent on July 6th, within 48 business hours of the funds being received from your new lender). We are thrilled to hear you had an excellent experience! We sincerely value you as a customer, and congratulations on your refinance!

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 28, 2023

    Auto Approve had a really good initial marketing, and their ad made me feel like, "Just give us your information and we'll take it from here and it will happen quickly. Before you know it, you're refinanced." It sounded like it was fast and seamless. I clicked on the ad online, went through the information and filled it out, but it went into a black hole. Nothing happened. I waited and waited and I was checking my email and I was wondering, "When is someone gonna reach out to me?" It took a little while, then two days later, someone called me, but I was working. I'm an executive and I have a lot of meetings. I missed the call and I tried to call back. I got put on hold forever and nobody ever answered. It was 10 minutes or more. I finally hung up and we had to do another call.

    It took a few days to even get ahold of anybody. Calling Auto Approve is difficult. They would leave a voicemail with phone numbers, but when I call that number back, no one ever answered. After that, it got better. Once a rep, Yvette, got a hold of me, it was great. She reached out and we connected, and she gave me her mobile number. We were able to stay in touch either by phone calls or texting and she walked me through the whole thing and we talked about all the options and interest rates. She helped me understand what my options were based on the credit scores and other things.

    Yvette knew her stuff. She was able to tell me the criteria I fit under, what she was working with, the types of lenders that she had, which names did what and what they wanna see in an applicant. She was really informative, then she went off, came back to me within an hour and said, "Hey, we got an offer for a refinance loan from a certain company." It was not the terms that she and I talked about though. It was not as favorable as I expected, and I told her that. She said, "Okay, no problem. I'll keep looking." Within another hour after that, she said, "We got an offer from a Hughes Federal Credit Union in Arizona," and we went through it.

    Overall, the lending process was off to a rocky start. If you're someone like me whose day is already booked up with meetings and you're on the phone from 9:00 to 5:00, the hard part is calling the company back because they're dealing with so many customers as well that they're missing our call. We were playing phone tag, and they gotta fix that. Other than that, the rest was perfect. Yvette found the right financing and she saved me quite a bit of interest.

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    Auto Approve
    Response from Auto Approve

    Daniel, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed July 27, 2023

    I was looking for lenders that would refinance cars that are older than 10 years old. I know that a lot of places won't refinance past 2013 at this point and I have a 2012. I found Auto Approve on a site that was listing different lenders that would do that. I spoke to a couple of representatives. They were lovely the entire time. They have been extremely kind, informative, and really good at answering any questions I had.

    The rep I spoke with over the phone and texted was very sweet and very informative. He told me everything I needed. When I sent him a picture of my insurance, I took a picture on my computer screen. He had informed me that there was a group that he had to send that to that tends to be really finicky about that and it'd be best if I took a screenshot. I didn't know that that would be a thing, but he was really nice about it. I never had any issues. If I had any questions, he answered properly. It was all around a good time. I got a lower rate than what I have. I'm happy about that. It's about the same a month, but I can afford that right now. The lower interest rate is the part that really is part of why I was like, "Okay, I'm gonna take this" because over time, paying lower interest is never a bad thing.

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    Auto Approve
    Response from Auto Approve

    Rebecca, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Staff

    Reviewed July 25, 2023

    The reps were easy to work with. Use Auto Approve. They were pretty good.

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    Auto Approve
    Response from Auto Approve

    Carminski, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2023

    The rep I spoke to was very friendly and I was very happy with him. Also, the procedure was easy. Communication-wise, my rep was always answering my questions. It was an awesome experience working with them.

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    Auto Approve
    Response from Auto Approve

    Mari, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 23, 2023

    The experience with the customer service was effortless. I had the phone number of the person who gets assigned to the loan and I was able to ask any questions or concerns. I would recommend Auto Approve.

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    Auto Approve
    Response from Auto Approve

    Maleek, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 23, 2023

    They responded in a quick manner. Everything went through relatively quickly. We did everything online, which was awesome, except for having to get a notary. That was the only piece that I had to do externally. They have that service available, but I didn't realize that when I started that process. I assumed that I had to go external. The person called and verified my general information. They connected me with a person in the lending department and processed all my paperwork, and validated my income. In less than two weeks, it was approved. It was easy. And they're saving me $130 off of my auto loan every month.

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    Auto Approve
    Response from Auto Approve

    Amy, thank you for taking the time to write a review. We are glad we were able to save you money, and we always enjoy seeing positive reviews from our customers. Please refer Auto Approve to your friends, family members, and coworkers, and congratulations on your refinance!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 22, 2023

    With Auto Approve, I could quickly apply. I had a couple of phone calls with the guy and sent in some paperwork and it was done. It was awesome. Also, the customer service got back to me quickly.

    Thanks for your vote!
    Auto Approve
    Response from Auto Approve

    Rikki, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServiceOnline & AppBillingRates

    Reviewed July 22, 2023

    Everything went good with that Auto Approve. They gave me a better interest rate. The whole process was all paperwork where I was communicating with someone. I would email them and give them all the information on my vehicle. They kept communicating with me via email and by phone and text message. I called them regarding their app to make the payment. I wasn't able to set it up to attach my bank account to it. But we got that fixed.

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    Auto Approve
    Response from Auto Approve

    Juan, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer Service

    Reviewed July 22, 2023

    I'm not getting everything I'm supposed to get because it is my first time ever refinancing anything. It's not Auto Approve’s fault because they did what they had to do. It's up to me to try to do the things they’re saying what's due to me. But I gotta go out there to get it. When I try to go through my previous place where I bought the car, I'm getting the runaround so it’s just too much I’m going through. My finance already went through everything and I'm into trying to get my reimbursements. I called customer service before and they were great. I'm satisfied with Auto Approve because they got the refinance.

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    Auto Approve
    Response from Auto Approve

    Gary, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed July 17, 2023

    The manager was the key factor in my decision to work with Auto Approve because he was confident. He was organized in telling me information and he didn't push me too much. One time, I needed to get refund of different from payoff and I contacted the rep that I was talking to, Dustin. I managed to reach out using text messages, which was pretty handy for me. But I didn't know that Auto Approve was kind of a middle company. It was a surprise for me. I realized that when I got approved and I saw the name of the bank.

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    Auto Approve
    Response from Auto Approve

    Sergey, thank you for taking the time to share your experience with us. We're delighted that Dustin was able to provide you with exceptional service and look forward to working with you again in the future. Please refer Auto Approve to your family, friends, and colleagues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 16, 2023

    The whole process was pretty quick and easy. The reps were nice. They answered all my questions.

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    Auto Approve
    Response from Auto Approve

    Naomi, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Profile pic of the author.
    PriceRates

    Reviewed July 16, 2023

    It was not worth the required efforts. Although interest rates were drastically reduced almost 3 times my current, my quoted savings per month were barely a hundred dollars with similar monthly terms for 72 months.

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    Verified purchase
    Customer ServiceLoan ProcessRatesTimeliness

    Reviewed July 15, 2023

    I inquired online and then I got a call almost immediately from a person, and it was on the weekend. I got some basic information and then he passed it along to a broker who was going to give me the best rate for our situation. We spoke with them the next day and everything worked out for us. I was very impressed with the quickness of everything and the knowledge that the two gentlemen that I worked with had. They explained everything very clearly. We were able to finalize a refi on our auto loan and I was very happy with it.

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    Auto Approve
    Response from Auto Approve

    Sandra, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Staff

    Reviewed July 13, 2023

    Auto Approve's being able to push through even though one person said no stood out the most to me. They didn't let that stop them. They were working in my benefit, I felt, to find someone that will finance me. They didn't quit. Sean was working with me. I have a lot of difficulty with cellphones and he was so patient. He was walking me through things and would text me back and say, "We need this. We need that." I liked the patience, the endurance, and just being a set of people that were sincere. I was a little leery in the beginning but then they worked their butt off to do it. A couple of people kind of refused, but they didn't give up. They found me someone who did it. I'm very happy to have them, got involved with it and gave me some of what I wanted. They went through a lot of changes for me. So, I do appreciate that.

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    Auto Approve
    Response from Auto Approve

    Vivian, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Punctuality & Speed

    Reviewed July 13, 2023

    They're quick to process the documents I sent. They were okay to work with. It was a pretty smooth process.

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    Auto Approve
    Response from Auto Approve

    William, thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with Auto Approve. As a company, we strive to provide great service and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServiceOnline & AppBillingRates

    Reviewed July 13, 2023

    Auto Approve had some of the best rates and overall, I like how their numbers looked. They had called me yesterday and were informing me how to set up my payments. I had already downloaded their app and set everything up ahead of time. The overall process was good.

    Thanks for your vote!
    Auto Approve
    Response from Auto Approve

    Derek, thank you for taking the time to post a review! We strive to provide great service to all of our customers, and we're glad to hear that your recent refinance experience was a positive one. We look forward to assisting you again in the future, and congratulations on your refinance!

    Verified purchase
    Online & App

    Reviewed July 10, 2023

    During all facets of the process, I was informed as to what would need to be done. When I had questions, I got the information I required complete the task. I had trouble with the notary service online and when I contacted Peggy, I got the information I would need to complete the form.

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    Auto Approve
    Response from Auto Approve

    Jody, thank you for taking the time to share your experience with us. We're delighted that Peggy was able to provide you with exceptional service and look forward to working with you again in the future. Please refer Auto Approve to your family, friends, and colleagues.

    Punctuality & SpeedRates

    Reviewed May 31, 2023

    Took forever. Could not get any information unless I gave personal information. I didn't comply. Asked too many questions. Then would not show rates unless you give address. Consumer affairs is what I am talking about!!!!

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    Auto Approve
    Response from Auto Approve

    Aubrey, Thank you for taking the time to provide feedback. We strive to make the process as easy as possible but there is certain personal information that we do need in order to provide the refinancing rates and terms you were seeking. For example, we ask for your address since we have lending partners throughout the US and we want to match you with the partner who can offer the best rates and terms possible. We would love to help you reach your refinancing goals and hope you will consider providing the information needed to do so. Thank you again and we hope to hear from you soon!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 16, 2023

    James ** was great to work with. Everything was explained and all my questions were answered. The process moved very quickly and smoothly. I have never had getting a new loan move so fast. I would recommend Auto Approve to anyone.

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    Auto Approve
    Response from Auto Approve

    Susan, Thank you for taking the time to share your experience with us. We're delighted that James was able to provide you with exceptional service and look forward to working with you again in the future. Please refer Auto Approve to your family, friends and colleagues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 18, 2022

    I am most satisfied. All of my questions were answered, and they did everything to help me file my papers. I was very hesitant about calling Auto Approve, but once I spoke to Michael I felt at ease. I will not hesitate to recommend this company to anyone.

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    Auto Approve
    Response from Auto Approve

    Simonia, thanks for taking the time to post a review! We're so glad that you had a great experience with Michael! We certainly loved working with you and we look forward to doing so again in the future! Please refer Auto Approve to your family and friends.

    Verified purchase
    Staff

    Reviewed Oct. 21, 2022

    Professional and thorough. While the process took 4 weeks, they stayed in touch with me as they collected the necessary information. Danny ** and David ** were the 2 gentleman who helped me. I appreciate all that they did to finalize the process.

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    Auto Approve
    Response from Auto Approve

    Evonne, thanks for taking the time to post a review! We're so glad that you had a great experience with Danny and David! We certainly loved working with you and we look forward to doing so again in the future! Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 7, 2022

    I'm so glad I got Auto Approve service to refinancing my truck, they were all very professional, polite and understandable personnel. So quick to responded any questions or concerns as well. I'm so thankful to Kyrie and Simón with the service they provided me with. Absolutely 100 % will recommend them to friends and families.

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    Auto Approve
    Response from Auto Approve

    Susi, thanks for taking the time to post a review! We're so glad that you had a great experience with Kyrie and Simon! We certainly loved working with you and we look forward to doing so again in the future! Please refer Auto Approve to your family and friends.

    Verified purchase
    Loan Process

    Reviewed Oct. 2, 2022

    My experience was great and I’d definitely consider them for another car loan. William was great to work with and he made sure that we were very satisfied!!!! If I could give 100 stars I would!!! Everything about the entire was easy!!

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    Auto Approve
    Response from Auto Approve

    Terry, thanks for taking the time to post a review! We're so glad that you had a great experience with William! We certainly loved working with you and we look forward to doing so again in the future! Please refer Auto Approve to your family and friends.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2022

    It was a horrible experience from beginning to the end. The agent keeping giving my info to 3rd parties and running my name for credit and other companies and dropped my credit score from 691 to 614. This is very unprofessional and it was illegal to keep giving my information out to the 3rd parties. I will never do business again here.

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    Auto Approve
    Response from Auto Approve

    Jesus, thank you for providing feedback. Auto Approve does not sell or share any of our customers’ personal and private information. We use it exclusively for the purposes of refinancing. We only send it to our Lending Partner(s) for a firm offer of credit, however they are not “3rd parties”. We were unable to locate your account with the limited information available to us, however we would love the opportunity to address your concerns with you. Please reach out to us at info@autoapprove.com and someone will be happy to speak with you.

    Verified purchase
    Staff

    Reviewed Sept. 16, 2022

    I appreciate the help I received and that all was handled in a timely manner. Thank you for your help. I have and will tell my family and friends about this service. Again thank you for all of the help you have given.

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    Auto Approve
    Response from Auto Approve

    Donna, thanks for taking the time to post a review! We strive to provide great service, and we’re always excited to see our customers share their positive experiences. We look forward to assisting you again in the future and congratulations on your refinance!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 16, 2022

    Excellent service and fast. Easy to work with and on top of everything. Will recommend to anyone. I will try to refinance another vehicle as soon as this loan is complete. This service was excellent and easy to understand and work with.

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    Auto Approve
    Response from Auto Approve

    Raymundo, thanks for taking the time to post a review! We strive to provide great service, and we’re always excited to see our customers share their positive experiences. We look forward to assisting you again in the future and congratulations on your refinance!

    Verified purchase
    StaffBilling

    Reviewed Sept. 16, 2022

    Company handled all are questions, and had texted to ensure we were satisfied. Thank you for asking. This company helped lower our payment! Happy Life is what Auto Approve helped our family with. Please continue with other folks!

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    Auto Approve
    Response from Auto Approve

    Patty, thanks for taking the time to post a review! We strive to provide great service, and we’re always excited to see our customers share their positive experiences. We look forward to assisting you again in the future and congratulations on your refinance!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Sept. 14, 2022

    Great communication and fast service. Got approved and van was paid off and got a much lower rate. They have took care of everything and was done within 3 weeks. I highly recommend, Susana was amazing, answered all questions and was done in a timely matter.

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    Auto Approve
    Response from Auto Approve

    Christina, thanks for taking the time to post a review! We strive to provide great service, and we’re always excited to see our customers share their positive experiences. We look forward to assisting you again in the future and congratulations on your refinance!

    Verified purchase
    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed Sept. 3, 2022

    I was very nervous doing business over the phone, but Curtis reassured me that it was not a scam. He was very patient, confident and understanding. Answered all my questions and doubt. Thank you Auto Approve for getting a refinance loan on my vehicle. And thank you Curtis for your excellent customer service skills and knowledge!!!!

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    Auto Approve
    Response from Auto Approve

    Eliza, thanks for taking the time to post a review! We're so glad that you had a great experience with Curtis! We certainly loved working with you and we look forward to doing so again in the future! Please refer Auto Approve to your family and friends.

    Verified purchase
    StaffRates

    Reviewed Sept. 2, 2022

    Very helpful and courteous. Made the experience so easy and flawless. I would recommend them to anybody. I liked the fact that I could text them all my information. I'm not too computer savvy and they were so helpful. I'm very glad they contacted me about a lower interest rate.

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    Auto Approve
    Response from Auto Approve

    Becky, thanks for taking the time to post a review! We’re thrilled to see you had a positive experience with Auto Approve. Our goal is always to provide great service to our customers and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 2, 2022

    Auto Approve did a great job on everything. Processing and finalizing was very professional. I would recommend this company to anyone looking to refinance. So far they’re doing a good job. Keep up the good work auto approve. Maybe you’ll get me on the next car loan. Thanks.

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    Auto Approve
    Response from Auto Approve

    Curtis, thanks for taking the time to post a review! We’re thrilled to see you had a positive experience with Auto Approve. Our goal is always to provide great service to our customers and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    StaffBilling

    Reviewed Aug. 26, 2022

    I'm so grateful to Auto Approve and Mr. Craig ** for the FANTASTIC!! Refinancing my car was an absolutely wonderful experience because from the very beginning Craig ** went above and beyond the job description in order to lower my car payments, he was tenacious and a blessing.to me. I am so grateful for Auto Approve and Craig **!

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    Auto Approve
    Response from Auto Approve

    Lila, thanks for taking the time to post a review! We’re thrilled to see you had a positive experience with Auto Approve. Our goal is always to provide great service to our customers and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 26, 2022

    My experience with Auto Approve was amazing and fast. They had me approved in just a week and the rate that I got was worth it. I would recommend auto approve to anyone who is willing to lower their car payment.

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    Auto Approve
    Response from Auto Approve

    Alvaro, thanks for taking the time to post a review! We’re thrilled to see you had a positive experience with Auto Approve. Our goal is always to provide great service to our customers and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 26, 2022

    Jake was nice and friendly. He worked quickly. He helped me to get it done. Every time I called he had the answer to my question. I would recommend this company to my friends and family. I think he deserves a raise and a promotion.

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    Auto Approve
    Response from Auto Approve

    Debra, thanks for taking the time to post a review! We’re thrilled to see you had a positive experience with Auto Approve. Our goal is always to provide great service to our customers and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Aug. 19, 2022

    Very pleased with James ** help with getting our car refinanced. Had a very good experience with Auto Approve. Look forward to doing business with y’all. We are very pleased at how fast the team worked to get our car refinanced and a lower interest rate. Great job guys.

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    Auto Approve
    Response from Auto Approve

    Patrick, thanks for taking the time to post a review! We’re thrilled to see you had a positive experience with Auto Approve. Our goal is always to provide great service to our customers and make the process as seamless as possible. Please refer Auto Approve to your family and friends.

    Verified purchase

    Reviewed July 31, 2022

    I should have already rec’d copy of warranty. I also need the $ amount and date of my Payments… I’m beginning to regret refinanced with this company instead of my own Eglin Fed bank. It’s been a bad experience for me, for sure.. RSVP Carolyn **

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    Auto Approve
    Response from Auto Approve

    Carolyn, We would like the opportunity to investigate your feedback further. Please could you contact us at info@autoapprove.com or call our team at 844-336-3365? We’ll work with you to resolve any issues as quickly as possible.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 29, 2022

    I was really pleased when I received my Auto Approve letter in the mail. I had been looking for a highly recommended company to refinance my vehicle and I found it and more. Once I contacted the company the steps I needed to take were very well explained to me by James **, my loan consultant. He was patient with me from start to finish. The whole process was quick and efficient. I’m extremely happy too with the lender they found for me to refinance my car.

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    Verified purchase
    Staff

    Reviewed July 15, 2022

    Representative made sure everything was alright and made sure things were perfect. I thought the representative was very patient and made sure you was comfortable and made sure that everything was right. I would recommend this to anyone. Thanks for your time and patient with me.

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    Verified purchase
    StaffBilling

    Reviewed July 8, 2022

    Very professional. Had all the right answer to my questions. I would like to say they treated me like family. The application was very understanding and easy to fill out. They let me choose the date I wanted to make my payment on.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 8, 2022

    I used Auto Approve to refi my auto loan and was able to reduce my interest rate by a lot! Very happy with the process! I worked with one gentleman who went everything very well and helped us pick the best option for our family!

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    Verified purchase
    StaffLoan Process

    Reviewed June 17, 2022

    My representative was Andre. He was most helpful walking me through the process. He was very patient also, as I’m not very good at doing things digitally. If he was frustrated with me, he never showed it. I think this was the best loan experience that I’ve ever had. I would recommend Auto Approve to everyone needing to refinance their car.

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    Verified purchase
    Staff

    Reviewed June 11, 2022

    The service was excellent and very helpful. Great company with great deals. Very easy to refinance my car. The agent was very helpful and helping me to go thru the process. Everything was done electronically including the notary.

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    Verified purchase
    BillingLoan Process

    Reviewed May 27, 2022

    I received a flyer in the mail to save money and refinance your auto loan. I. Allen's them and they were great. They refinanced my loan and cut my car payment almost in half. Very satisfied with them so far.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 27, 2022

    My agent was very respectful and kind, very good communication skills, great stress-free experience overall. The application process was easy, and help was available when I had questions. Thank you very much for helping with my finances.

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    Verified purchase
    StaffBilling

    Reviewed April 23, 2022

    My experience with Auto Approve was great. Dorian was very helpful for me. He walk me through the process so well. He was very patient and kind through the whole process. Thank you so much. My payment is lower and that help me a lots.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 15, 2022

    Very pleased with the way Kara worked so fast to get this done. Didn't have to do a lot on my part, communication was excellent. All phone calls were on time. Explained everything in detail. Best experience I have ever had doing a refinance on a loan.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 12, 2022

    I was very pleased and impressed with the customer rep who helped me get my loan! He was helpful and professional! My experience was positive! And I was able to secure a loan that has a much lower interest rate than I previously had!

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    Verified purchase
    Customer Service

    Reviewed April 8, 2022

    Taylor ** served me and he was awesome! He was efficient, responding to my texts in a timely manner with no problems. Everything went smoothly! The account is just being set up and don’t have all the paperwork from the bank to respond any further. Thank you!

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    Customer ServiceStaffHonesty & Transparency

    Reviewed March 28, 2022

    First Lie: I was told by this a rep named Jake (**) that a soft credit pull would be done without affecting my credit score. A hard credit pull was done instead. Second Lie: After scaling up from the 2.25% APR offered initially about 4.5%, I reluctantly agreed and was asked to send in some documents (which was sent) only for the rep to call back and told me they will only do 10% which is close what I am currently paying. I declined and expressed my disgust at such unprofessional and dishonest business practice. Now I have a ruined credit score for dealing with this company. Be careful transacting business with this company, they are not be trusted.

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    Auto Approve
    Response from Auto Approve

    Thank you for taking the time to provide feedback. The terms that are provided in any pre-qualified offer are based on the information available to us at that time. There are other factors that can impact the final terms that are offered, such as the value of the vehicle, total amount financed (loan to value), etc. This type of information is obtained during our initial conversation with the customer and can impact the pre-qualified offer. Out of respect for your privacy, we cannot publicly respond to applications or credit related questions. Thank you

    Verified purchase

    Reviewed March 7, 2022

    Very pleased with the service, I definitely recommend them for any automotive financing for automobile for home or businesses. The whole experience was very positive and wish I could have been financed through them from the start. Thank you very much.

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    Verified purchase
    Staff

    Reviewed Feb. 18, 2022

    The gentleman Dan who helped me through this process was great! He was very friendly & helpful. Process was very smooth. There wasn’t one moment where I was confused. He explained everything to a “T”. Would definitely recommend to anyone!!

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 18, 2022

    Shannon was super to work with. Very responsive even in non business hours. Process for approval was super fast and paperwork was simple to complete with some electronic and some requiring legal signatures via mail. Great rates and super service. Only recommendation or stress was timing of funds distribution and receipt by original lien holder. Not a AutoApprove issue but ACH is the standard for today and would have made this a 6 star experience vs 5! Thanks Again Shannon. You made the difference and is why I chose your company early in the process!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2022

    I called Eric. He took my info for the application to refi my truck.. He called me back in less than 10 minutes with the approval. Never expected such quick response. Eric was very polite and professional. Process took less than 45 minutes.

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    Verified purchase
    Sales & MarketingStaffBilling

    Reviewed Jan. 10, 2022

    First, representative Sam C. Was excellent. Professional and helped walk me through every step. Even when I made a mistake and paperwork had to be redone, Sam was beyond courteous. Auto Approve helped reduce my monthly payment to the level I had wished it had been. If refinancing is something you're considering I would recommend Auto Approve to my own family. Just read, pay attention to the steps requested, and ask the questions you need to move yourself forward. Thanks again Sam! Hope Auto Approve appreciates you with a nice pay raise / promotion. Well deserved!

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    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRatesTransparency

    Reviewed Jan. 9, 2022

    The process was so smooth and professional. Saved a lot of money, reduced my interest rate and monthly payment by almost $200! I highly recommend this company. The gentleman that handled my loan was absolutely awesome. Walked me through the entire process, followed up and updated me when necessary. Can’t say enough about how pleased I am.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 7, 2022

    As a new customer, my experience with Auto Approve has been great so far. Customer Service Randi ** have skills that are amazing. Added Text messages to contact me was the best approach and quick process. I would recommend Auto Approve to my family and friends. Thanks Randi!

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2021

    Great service. The agent explained very thoroughly all the details. Definitely will use it when I need it. Already told friends and family to use Auto Approve. The apr was what they told me since the beginning. Super happy. Thanks.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Nov. 27, 2021

    Easiest loan process I’ve ever done, lowered my car payment and my interest rate. They explained the process the entire way through and made it almost effortless! I did the entire transaction over my phone, while walking my dog. Had the same person through the entire thing, he wasn’t the most bubbly personality but he was quick, efficient, and helpful. He made the refinance of my car one of the easiest major financial dealings I’ve ever done.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 26, 2021

    Fast and easy process. My telephone contact was very professional and easy to talk to. I was suspicious at first that it could be a scam. But the more I spoke with him, the more I knew it was a legitimate experience.

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    Verified purchase
    PricePunctuality & SpeedLoan Process

    Reviewed Nov. 18, 2021

    Hey my name is James, I refinanced 3 auto loans and saved about 730.00 a month. It was quick and easy. I figured it would be more trouble than it was worth, but I was wrong. I would recommend it to my friends. Great service!

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    TechSales & MarketingStaffTransparency

    Reviewed Nov. 17, 2021

    Refinanced my vehicle with AutoApprove.com in July 2021 which was a nightmare in and of itself with terrible interactions with everyone at the company. Took 4 weeks instead of 2 days like they promised with a lack of professionalism in each conversation that's hard to imagine being worse. As part of the refinance they needed to issue a new title and paperwork so I can get a new license plate in the state of IL. They told me I would receive the paperwork and title no more than 10 business days after the closing. It's now mid November and I've called/emailed weekly and asked for updates on when I can expect my paperwork, as I'm now unable to drive my vehicle as the title and license plate are not valid anymore. Auto Approve is a scam, have unhelpful employees, and are incompetent in delivering the contractually obligated items within their contracts.

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    Auto Approve
    Response from Auto Approve

    Erik, thank you for taking the time to share your experience with us. We are proud of the excellent customer service we provide, and we apologize if that has not been your experience. Auto Approves uses all feedback to help improve our internal process and procedures. We take great pride in the customer service that we are known for, so we apologize if there were any gaps in communication with your Loan Consultant.

    Reviewed Nov. 5, 2021

    I got a mailer stating that I was "pre-qualified" for a refinance. In order to do so they do a hard inquiry on your credit report only to deny credit from their lenders. They buy leads from the credit bureaus and have the guidelines set too low. A 680 score was TOO LOW.

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    Auto Approve
    Response from Auto Approve

    Robert, Thank you for taking the time to provide feedback. The terms that are provided in any pre-qualified offer are based on the information available to us at that time. There are other factors that can impact the final terms that are offered, such as the value of the vehicle, total amount financed (loan to value), etc. This type of information is obtained during our initial conversation with the customer and can impact the pre-qualified offer. In order to protect your personal and private information, please reach out to us at info@autoapprove.com if you would like to discuss your concerns with us in greater detail. Thank you again for sharing your experience.

    Verified purchase
    StaffRates

    Reviewed Oct. 29, 2021

    My experience was very positive. From the beginning everyone was very helpful and the process was not very difficult. I would like to thank Auto Approve for helping me save money. Not only did I save money but they lowered my interest rate as well. Thank you

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Oct. 16, 2021

    I had Dustin as my rep and I can't say enough about his excellent customer service. He was patient, thorough and guided me step by step thru the whole process. I thought this whole thing was too good to be true, but He lowered my finance rate 5 points and added a full extended warranty to 105k. I thanked Him for all He did and and He rightly replied that He prides Himself in going above and beyond to provide the best customer service. He clearly made the difference and I would recommend Him to anyone!

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 27, 2021

    Great customer service, great rates. Will definitely recommend to family and friends. This is a great company that cares about their customers and will do all they can to provide great service and great rates for them possible. So next time you want to refinance your car just call and talk to a Michael, he helped me with everything I need to get the price I want and all the details about how Auto Approve works and what paperwork they needed from me to get this refinance done.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 13, 2021

    I found Braden very helpful with explaining the terms of the process of the application, with the help of completion of the loan, with his help, with the other person involved with the original loan informing them of the information needed to complete the loan. Very satisfied with the process. Thank you.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Aug. 11, 2021

    Hard to do over the phone, hard to read small print and my internet was down, my phone service is not good in my area. The process was simple and did not take too long. It was easier than going to the bank for a loan.

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    Reviewed Aug. 5, 2021

    They asked me to send them information. Ran my credit, this impacts my credit score. And at the end they said the bank they found won't do the refinance since I am permanent resident not citizen. This is DISCRIMINATION and unacceptable. Why did you ask me to refinance with you guys and at the end discriminate me just because I am not citizen?

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    Auto Approve
    Response from Auto Approve

    Thanks for sharing your feedback. We’re sorry if your experience did not meet the high standards we have set for ourselves. We would like to further investigate what happened to leave you unsatisfied with our service. Can you please share your concerns via email at info@autoapprove.com

    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 30, 2021

    I was shopping around for a refi my truck because my original loan was higher from the manufacturer and was shopping around which led me to find Auto Approve. They had really great rates and Tammy was helpful to get everything done. Really enjoyed the experience

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    Verified purchase
    Customer ServiceTechStaffLoan Process

    Reviewed July 30, 2021

    Excellent experience with handling the financing of my auto loan. I would recommend them to anyone who’s looking to finance an automobile. My customer service person was polite and extremely professional. They answered every question I had and also assisted me with how to complete the contract.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed July 30, 2021

    Working with Kara at Auto Approve was the best experience I have ever had! Kara was extremely professional and very helpful throughout the process! The refinance process was extremely easy and very quick. I will definitely refer others to Auto Approve if they are interested in refinancing their cars. Kara helped us refinance both of our vehicles in a short period of time.

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    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed July 16, 2021

    Good people that really takes time to work with you. They take time to explain every detail so you will understand what they are doing. I will recommend people to go to them anytime. Very nice and polite and honest. Reasonable rates. They will call you back when others don’t get back in contact with you. Just very good all around.

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    Verified purchase
    StaffBillingRates

    Reviewed July 1, 2021

    Auto Approve has been a lifesaver for me... They refinanced my Harley Davidson motorcycle when no one else would. My payment is nearly half and interest from 19% to 6.5%... Sam was very professional and walked me through the process step by step...

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    Verified purchase
    Staff

    Reviewed June 17, 2021

    We received a letter in the mail in regard to Auto Approve to refinance our car. Usually I don’t keep anything that comes in the mail like that but I thought I would check it out and I’m very happy I did. I worked with Zach ** and he was very professional and very on time with everything. I would recommend Auto Approve to anyone.

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    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceLoan ProcessCommunication

    Reviewed June 14, 2021

    After I discovered an overcharge on my lease purchase loan, it took one month to obtain a refund. While the loan consultant, Tammie **, did everything she could to resolve the situation, her supervisor, Shaun, who assumed responsibility to fix the problem NEVER responded to my inquiries as to the status of the problem. Complete lack of communication with me, the customer, is totally unsatisfactory. I didn’t know if I would ever get my money back until the check finally showed up at my address. It would have been nice to know it was on it’s way or indeed to have ANY courtesy call to tell me the problem was resolved. Customer satisfaction is apparently very low on Auto Approve’s priorities.

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    Auto Approve
    Response from Auto Approve

    Thank you for taking the time to provide feedback on your experience. Auto Approve takes all feedback very seriously. We are researching your account, reviewing all communications, and will take additional action where necessary. Once we have completed our internal review, we will update our response accordingly. Thank you again for telling us about your experience – we sincerely value you as a customer!

    Verified purchase
    BillingLoan Process

    Reviewed June 9, 2021

    The process was a little confusing, and took a long time to process.. I only had 3 years left on the loan, and due to a financial setback I needed to refinance. My payment was lowered by $130 but Loan extended another 3 years, total 36 months. I believe Auto Lenders is doing a good job and I’m sure will get less confusing with time.

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    Auto Approve
    Response from Auto Approve

    Luncinda, thanks for sharing your feedback. We’re sorry to hear that your experience was not up to the high standards we have set for ourselves. Sometimes the process might take a bit longer than expected due to specific requests by our Lending Partners, state-specific requirements, etc. We will use your feedback to continuously improve our systems and processes to better serve our customers. Thank you again for taking the time to provide feedback and congratulations on your refinance.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2021

    Orion was so helpful and consistently communicated with me about my options. The first couple options fell through. He attempted multiple times and in the end got me the best deal. My entire process took over a month, which was annoying but not Auto Approve’s fault. Because of his open line of communication, the process felt too easy.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 27, 2021

    Mr. Dustin ** who lead me through the process was very helpful and courteous. I would recommend Auto Approve to anyone looking for a quick and easy refinance solution. Auto Approve answered all my questions and put me at ease with my decision to refinance my auto loan

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    Verified purchase
    StaffBillingRates

    Reviewed May 14, 2021

    I recently used Auto Approve to refinance my vehicle. They were able to help me get an amazing rate and even lower my monthly payment. The process was super easy start to finish, and Riley was very responsive and helpful. Would 100% recommend!

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed May 12, 2021

    Applied for a refinance on my auto loan and Aaliyah my agent made the process easy and very quick. I was able to get a better rate, along with some added warranties, that made Auto Approve the best refinancing experience I have ever had. Will definitely use them again in the future if needed and strongly recommend.

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    Customer ServiceRefunds & PayoutsStaffRates

    Reviewed May 5, 2021

    Received an offer in the mail for a lower interest rate. Made the phone call and to my satisfaction, qualified for a an interest rate that cut in half what I was currently paying for 2 vehicles. It was a little uncomfortable doing this business over the phone but the representative was very helpful and reassuring. The process for approval took a couple of days. I am very pleased with the service and out of my experience with Auto Approve.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 5, 2021

    Austin ** worked with me. He's awesome! Answered every call and email quickly. The process was fast and simple. It was less than 2 weeks including my car being paid off. I have already recommended 2 friends and will continue with referrals!

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    PriceStaffRates

    Reviewed May 5, 2021

    Easy process! Pricing was top of the charts! Working with Derrick made refinancing easy and financially smart! Look forward to working with the team again when needed! If anything else is needed in my financial future, I would not hesitate one second in contacting this team of people I dealt with at Auto Approve!

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    Verified purchase
    Staff

    Reviewed April 28, 2021

    Everything went well. Very friendly and helpful staff. I was very satisfied..Thank you. Tina went out of her way to explain things and make it easy for me. I would definitely recommend this company to my family and friends.

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    Staff

    Reviewed March 17, 2021

    Had a very good and polite person to handle my questions. Really helped me out when I needed it the most. Very nice and dependable person that I dealt with. Very pleased! I would definitely use them again for my financial needs. Want to thank them again.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffLoan Process

    Reviewed March 6, 2021

    Everything was going well until I reviewed the new loan and it hadn’t been paid off. I found out that the check had been lost in the mail, fine no big deal. But I started looking into the other fees that I wasn’t aware we were being charged. They were quickly reviewed with us but I do not remember this. I was told I can cancel the GAP insurance but am still waiting for that to process and I can’t get a hold of anyone to understand the status. Once the loan was processed I feel like Auto Approve no longer cared about my experience because the money had been received and closed out. I was ready to recommend everyone to Auto Approve! ... but now I am still waiting for someone to call me back and GAP insurance to be canceled.

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    Auto Approve
    Response from Auto Approve

    Thank you for bringing your concerns to our attention and allowing us the opportunity to research them and respond. We apologize for the lack of a timely response that you experienced. That is not consistent with the way in which we conduct our business (we have an A+ rating with the BBB and a 96% 'would recommend' rating on LendingTree). The matter has been addressed internally to prevent it from happening again. We strive to meet our customer's needs throughout the refinancing process, which includes responding to questions well after the refinanced loan has funded. The GAP policy has been cancelled (per your request) and a full refund of the premium will be sent to your new Lender to be applied to the loan balance. We also listened to all of the calls with your Loan Consultant and, even though the fees were fully disclosed on the contract that you signed, we understand that you believe the Loan Consultant could have done a better job of explaining each of the fees. We will be reaching out to personally to discuss this in greater detail (to protect your privacy we do not wish to provide specifics in a public forum) but we believe we have a positive resolution for you. We are sorry again that you did not receive a timely response to your request for information but are grateful that you brought this issue to our attention. We learn and improve from customer feedback. Thank you for choosing Auto Approve and congratulations on your refinance.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 5, 2021

    Aida ** was so wonderful to work with, from beginning, to the end of my 'auto refinance' process. I would recommend Veridian to anyone, who is looking to save money. Aida helped me so much, I'll be able to save $400 a month! Can't wait to save all that extra money.

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    Punctuality & SpeedStaff

    Reviewed March 4, 2021

    I loved using Auto Approve, it was one of the only places that would actually help me and refinance my car. The best part was... Mitch. He was wonderful! Answered all my questions, fast & efficient. No more 24 perfect APR (;

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    Punctuality & SpeedStaff

    Reviewed March 3, 2021

    Used Ford to finance a new truck in order to get additional rebates. Ford motor credit was 4.8% apr. Used Auto Approve to refinance it immediately for 2.25%. Easy process. Took care of everything through text messages. Quick and easy.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 3, 2021

    Very Fast and easy re-finance process.. great and friendly customer service. I received a rate 4% less than what I was paying before Auto Approve and was able to get it all done in 1 day. Thank you to Matthew **. I appreciate all of your help, you were wonderful!

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    Customer ServiceStaff

    Reviewed March 3, 2021

    This company was incredibly helpful and professional. He said he would get back to me in 24 hours but he got back to me within an hour. They saved me over 6% which translated to almost $200 off my monthly car note.

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    Staff

    Reviewed March 3, 2021

    I had the pleasure of having Erik as my representative and he was available and very helpful. He always took the time to explain the process. I would recommend this service to anyone. Not only a first time customer but someone looking for help like I was.

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    Verified purchase
    Customer Service

    Reviewed March 3, 2021

    From the beginning to the end of the process, this refinance was the absolute best. First customer service was top notch and kept me apprised every step of the way. Responded to me within less than 24 hours when I had a question. This was the smoothest refinance I have ever done... I would definitely recommend Auto Approve. Thanks for a great experience.

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    Staff

    Reviewed March 3, 2021

    Working with Auto Approve was an easy experience. Dustin **, was patient and knowledgeable. The entire process took much less than 48 hours and I only left my home to mail a document! I highly recommend him and auto approve for your next auto purchase or refinance.

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    StaffRates

    Reviewed March 3, 2021

    I have never done this before and didn't know what to expect. Brian was my contact, and he was amazing. He explained everything, took me through the process and we were done and funded in less than 3 days! So painless and the interest rate is great as well!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 3, 2021

    It was a great experience working with Auto Approve. First person I came in contact with was Mitch. It was about 10 o’clock at night and I wasn’t even sure I was going to get an answer. I had planned on leaving a message and received a call that next second right after a hung up from Mitch. He took all my information and I am glad I got him. He knew his job. And I thank him very much. He made this experience that I was scared to make quick easy and simple. Also Mr. ** was a quick and easy pleasure to work with as well. I thank them so much for making this experience a great one for me. Will definitely recommend you guys.

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    StaffRatesTransparency

    Reviewed March 3, 2021

    James ** got us an excellent rate and made the process very easy. He was very good with keeping us up to date during the short time it took to get approved and closed. I highly recommend Auto Approve and James.

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    Verified purchase
    StaffRates

    Reviewed March 3, 2021

    Auto Approve made it a easy refi process. The agent did a wonderful job getting me the best rate available. I would recommend using them for any of your auto financing needs. I will definitely be doing business with them again.

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    Staff

    Reviewed March 3, 2021

    Veronica was super kind, patient, and helpful throughout the entire refinancing process. If and when I ever need to refinance again I will definitely choose Auto Approve first and hopefully be able to work with Veronica again. Thank you so much again for all your hard work to make this usually crappy process go smoothly and seamlessly.

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    Verified purchase
    StaffEase of UseLoan Process

    Reviewed March 3, 2021

    Josh from Auto Approve helped me save thousands on my new car loan, also got me a nice rebate check as well! The process was super smooth and very easy to navigate. I was approved within 24 hours. Thanks Auto Approve!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 26, 2021

    Charles is very good at this refinancing business! He was really patient and helpful to us... We needed so much guidance as we are tech challenged! He was (IS) very prompt at replying back with our info and questions. And we got a fabulous rate. I was skeptical at first.. Thank you!

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    CoverageTechPunctuality & Speed

    Reviewed Feb. 26, 2021

    When bought, I was only told about a 1k mile waiting period. Now I need a major repair and am told not covered because of a time waiting period. Will not recommend because of the dishonesty and will probably cancel my contract

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    Auto Approve
    Response from Auto Approve

    Hello, thank you for the opportunity to research and respond to your concerns. After contacting you via phone to obtain more information (we had no record of discussing a potential claim or ‘waiting period’ with you), you advised us that the review was posted in error and that you were referring to your previous warranty provider. We are sorry to hear you are experiencing issues with your old warranty company and if we can be of any assistance, please do not hesitate to reach out. Thank you for your feedback and congratulations again on your refinance!

    Verified purchase
    Customer Service

    Reviewed Feb. 26, 2021

    The process was easy. The responses timely and the savings substantial. I am pleased with the process and look forward to the continuation of the relationship. Needless to say, this is beneficial for me and my plans to retire. Thank you.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Feb. 26, 2021

    Due to Covid, we weren't able to get all of our documentation together in a timely fashion. Our Auto Approve rep was very helpful in keeping us up to date on what was needed and stepped up to make sure our loan offer was kept valid while we dealt with the Covid delays.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 25, 2021

    Getting the refinancing on my car was easy and convenient over text, email, and internet. I usually prefer to talk on the phone but this way met my needs at this time. The process was easy and the paperwork was quickly finished.

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    Staff

    Reviewed Feb. 25, 2021

    This was an awesome experience, the gentleman that signed me up and got me approved were very professional and they knew what they were doing.. I'm so fortunate to have been contacted by them, it was obvious that they did the right research

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2021

    Did all online for the first time. Sam help me immensely. Got a good long I believe and he pointed me in the right direction And he helped me every step of the way. Thanks Sam. Only problem is I don’t have any paper back up to read the exact terms. Still waiting after 20 days.

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    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2021

    We had a great experience. The person we worked with was very responsive and the whole process was simple and quick. All of the paperwork was done thru focusing making it simple. He walked us through the process so we knew what was happening and what to expect.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 25, 2021

    Offer was pre-approved thru the mail. I was able to save a significant amount of money monthly. The process was very thorough and simple enough that it was almost easy if you have all your documents readily available. If you have a high interest rate and NEED to refinance it's worth a try.

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    Customer ServicePunctuality & SpeedBillingHonesty & Transparency

    Reviewed Feb. 22, 2021

    This is the worst business I have ever worked with, and I have traveled and worked extensively in developing counties. I applied for a refinance and title transfer for my car in Nov. They never submitted anything to the DMV. I kept calling, they kept lying saying they sent it to the DMV. Now my plates are expired. I can no longer drive my car and am spending a fortune in Uber bills and am looking at thousands of dollars in fines due to the suspended plates because I was waiting for the new plates. Finally they admit they never sent anything to the dmv this whole time so it’s like we are starting the process over. Totally incompetent!

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    Auto Approve
    Response from Auto Approve

    Thank you for providing feedback and the opportunity to address your concerns. While thoroughly researching your account, it was identified that your order was initially not able to be submitted due to required documentation not being received. Prior to this review, we made contact with you and established that we needed documentation from you (e.g. vehicle title) in order to be able to submit to the DMV. You have since sent the required documentation to our team and it has been submitted to the DMV. Confirmation of the submitted order has also been provided to you. With regards to the potential fines from your former state, it is our understanding that the state sent multiple notices requesting information. Our team was not notified of these notices until you forwarded us the final notice. At that time, a member of our team contacted the state and your insurance company to assist in getting the matter resolved. Our team would have acted sooner to assist had we been made aware of the situation. Our team assisted you in resolving the matter and, with the assistance received from your insurance company, your case is being reviewed by the state. Auto Approve assisted in helping you obtain temporary registration so that you would not have to pay out of pocket for transportation. The team is actively monitoring your account and is in frequent contact with you. While speaking with you via phone, a current update on your order has been provided as well and additional information on your case with the previous state has been provided. We hope this information helps to better explain the status of your account and we appreciate your feedback.

    Customer ServiceCoverageLoan ProcessRates

    Reviewed Oct. 2, 2020

    I began the process to have Auto Approve finance my lease buy-out 2 days ago. Unfortunately, they are now starting the process from scratch because I'm not interested in buying a $2,000 extended warranty or $850 GAP insurance as part of the financing. If I bought those the 2.99% rate they approved me for would have actually been more than twice as much. Very deceptive. I came to them for a loan, that's all. Now all I get is radio silence and am frustrated because my lease is running out and I just wasted two days. My guess is that if they ever do get back to me with approval of a loan not including the unnecessary warranty extension or GAP coverage the rate will be at least twice as much and not at all competitive. I hope they prove me wrong.

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    Auto Approve
    Response from Auto Approve

    Thank you for providing feedback. Unfortunately, we are unable to locate a record in our system with the information provided. Please contact us at info@autoapprove.com and provide your name and a phone number or email address and someone will reach out to you directly to discuss your concerns. Out of respect for your privacy, we cannot publicly respond to applications or credit related questions. Thank you

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2020

    Hi, I’m new to this platform and I’m hoping to have a great experience with Auto Approve. I spoke with Henry over the phone a couple times and he was really professional and helpful. I’m pleased for being approved for My Auto refinancing. I thank you so much and I’m looking forward to being a great customer as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2020

    Great customer service (agent) fast and immediately answer questions, explaining everything in how to do it and everything else. I will give the guy an A+ and I already recommended 2 people who are happy. I told them about him and Auto Approve.

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    Punctuality & SpeedStaffBilling

    Reviewed June 10, 2020

    It was a fast process! The consultant was very helpful and talked me through the entire process! I'm very pleased with the terms and the payments I was approved for. I will be recommending Auto Approve to anyone looking for refinancing!

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    StaffLoan ProcessRates

    Reviewed June 9, 2020

    I recently refinanced my auto loan through Auto Approve. The rate was so much better than my bank offered! John **, my loan officer was friendly, efficient and a pleasure to work with! I will definite recommend this company to friends and family. Thanks for saving me money!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 9, 2020

    The experience was easy considering it was all over the phone. They work with your schedule and are patient as well as walking you through everything you need to know. Ramon was very helpful and always in a cheerful mood that made me smile. Overall good experience.

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    BillingRates

    Reviewed June 8, 2020

    This was by far the fastest and best rate with refinancing my auto. I tried to refinance with other companies but their rate was way higher and monthly payments were still too high. Travis was very much on top of everything and walked me by everything that I needed to submit and do. Would definitely recommend Auto Approve!!

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    Customer ServiceStaff

    Reviewed June 5, 2020

    The entire experience was seamless and efficient. Everyone involved was very knowledgeable, friendly and respectful. We chose this lender for financial reasons and were not disappointed. I would highly recommend AutoApprove for auto refinancing. All documentation was complete and error free. Email communications were timely as well.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 4, 2020

    I recently refinanced my auto loan and the process was so quick and extremely easy even through a pandemic. I worked with John **. He answered all my questions and was very professional. The process was explained to me very well and John actually got on the phone with me and walked through the online documents with me.

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    Customer ServiceLoan ProcessRates

    Reviewed June 4, 2020

    Refinance car loan. It was a great experience. They got me the best rate. They were able to beat the competition by 3%. They were not pushy. They explained everything. They communicate with me by the method I wanted. Sometimes by email, sometimes by text and sometimes by phone calls.

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    Emmit increased rating by 3 stars.
    Customer ServiceContract & TermsPricePunctuality & SpeedBillingLoan ProcessRatesHonesty & Transparency
    After a positive interaction with Auto Approve, Emmit increased their star rating on June 12, 2020.

    Updated review: June 12, 2020

    Issue fully resolved. To be honest, my experience working with you can be counted as one of my most memorable, in getting an auto loan; going through the processes, and anxiously waiting to move on to the next step. I may have misunderstood information that was given to me and misdirected my discomfort toward the wrong party. I now see all the benefits with the route we took. My consultant at Auto Approve is most knowledgeable about her business, always courteous, and professional. She earned my trust and respect, deserves my apology for the misunderstanding, and a more generous review that is more accurate than previously given. I would happily recommend this professional and consulting agent to family and friends (I know she will do her best to take care of them)!

    I further apologize to Ms. ** for any damages or discomfort I may have caused her. Please accept my sincere apology and thank you for clearing up all my questions and concerns. I am fully satisfied with your hard work in getting me from a 7.4 to a 4.2 percent interest rate on my auto refinance loan.

    Original Review: June 2, 2020

    DocuSign code was not sent with email for review. Consultant stated that it wasn't sent because "they want us to go over it with you". When consultant got on the phone and provided code, I only flipped through signing everything because of the trust that she had gained. Later, after I reviewed the document of what I signed, I realized that I would have not agreed to go with the loan, because of all of the undisclosed fees, of which I would have been able to review had I been sent the DocuSign code that I was to have received in a separate email. Instead, I believe that the consultant willfully withheld the sign-in code to the documents so that I would not have time to review them thoroughly and to know what I was signing.

    I went from owing $22k to owing $25k, just because I wanted a lower interest rate for my loan (of which, I was nudged by Credit Karma, to contact you.). I was told about the new GAP requirement ($895), but I wasn't told about the Auto Essential payment fee for $1005, nor the ($400) for the DocuSign documents fee. It happened near the weekend so I was not able to reach the Loan Consultant to try to cancel. In fact, I have not been able to reach the loan consultant since. It is my belief that she knew what she was doing all along, that's why I wasn't able to cancel and that's why she didn't want to talk anymore (because the loan had gone through and there wasn't anything that I could do about it).

    This experience has changed my view of Auto Approve and Credit Karma as a whole.... It is almost like predatory lending. However, on the upside, I did come from an interest rate of 7.4% down to a rate of 4.24%. Which, costs me over $2000, and more over-time. I should have been given the choice to decide. Had I known this, I would have stayed with the 7,4% simply because I went from owing $22,000 to now, very quickly owing $25000. I feel like my vehicle (equitable property) have been hijacked for $2000. However, my plan to overcome this is by paying more monthly payments to reduce the harm of refinancing through your company. All calls I made to your company to stop this action, were pretty much ignored (unfruitful). So, what do you think of what I truly think of my experience with your business? Thank you. Emmit **

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    Punctuality & SpeedLoan Process

    Reviewed June 1, 2020

    It was fast. I ran into an issue with getting the right documentation. But after obtained they moved really quickly to get my loan funded. People were nice and quickly handled my situation. Hope to do business with them again in the future.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 29, 2020

    The service was very helpful and fast. I got my auto lease refinance within a few days with the helpful customer service from Sabian. Thank you very much for a smooth experience. Thank you. I would have recommended service anyone. They really knew what they were doing. I would definitely lose use them again. The salesman can actually stayed overtime to get my loan completed.

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    Customer ServiceStaffRates

    Reviewed May 29, 2020

    Outstanding customer service and great rates! I normally pass things like this up, but I am glad this time I did not. My representative worked tirelessly to assist me in the process. I saved a lot of money by switching to Auto Approve!

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    Punctuality & SpeedStaff

    Reviewed May 29, 2020

    James ** was very helpful and worked quickly to complete my refinancing. He answered my questions and was very responsive. I already have recommended him to my friends and family! Thank you so much! I truly appreciate it! I would recommend this process to anyone.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed May 28, 2020

    Sarah was absolutely amazing and help me every step along the way. She was quick to respond and was able to help me get the interest rate that I wanted and needed to go forward with refinancing. Auto Approve is an extremely professional company and I highly recommend them!

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    Punctuality & SpeedStaff

    Reviewed May 28, 2020

    Great experience! Very professional and prompt answers to all my questions. The representative was a pleasure to work with. He went above and beyond to ensure all issues were addressed and explained in a way my wife and I could understand. I highly recommend them to anyone looking to refinance their vehicles!

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    StaffLoan Process

    Reviewed May 28, 2020

    I would recommend Auto Approve to anyone looking for a car loan or refi. This was by far the smoothest and easiest loan process I have been through. Summer, who processed my loan was super friendly but also professional and efficient.

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    Staff

    Reviewed May 28, 2020

    Auto Refinance. Chad from Auto Approve was unbelievably helpful and achieved exactly what I asked him to do plus some. I recommend them to absolutely everyone. Chad is probably the best employee there. Absolute credit guru. Thanks for the help! Appreciate it.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 28, 2020

    It was a pleasure dealing with Auto Approve. They handled everything quickly and professionally. I got the price I was looking for with zero stress. Was able to keep focusing on work and before I knew it it was done. Thank so much for the help. Super stressed lately and it couldn't have went any smoother.

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    CoverageStaffBillingLoan ProcessRates

    Reviewed May 27, 2020

    I wanted to get a better interest rate than I previously had on my original car loan and Auto Approve was able to knock my interest rate down significantly. I'm also saving money every month on my payment and they got me hooked up with Gap insurance which I did not previously have. Everything went smooth and it was all wrapped up in a few days and I also have 90 days to my first payment which helps a lot. Thank you Auto Approve. I highly recommend them.

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    Customer ServiceStaffLoan Process

    Reviewed May 27, 2020

    I was provided Great customer service, the rep Cindy was professional. She was attentive and a great listener, very patient regarding my concerns getting a loan with Auto Approve. Our loan was approved within a short time and I would say she did an excellent job.

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    Staff

    Reviewed May 27, 2020

    I worked with Chee and she was very helpful and worked to answer any questions and concerns I had. She should be considered a very valuable employee. She was always positive and professional and was a pleasure to work with.

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    StaffLoan ProcessRates

    Reviewed May 26, 2020

    Great working with them. Efficient and expedient job. My loan officer displayed patience in dealing with me and my wife. He talked and walked me through each step of the loan process. I got the rate I wanted and I feel confident in recommending them.

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    StaffBillingLoan Process

    Reviewed May 25, 2020

    Dustin from Auto Approve was nothing short of excellent when it came to refinancing my auto loan. He was cordial, informative, and more than willing to help in any manner he could. On top of great service, he also got my payment down over $80 per month. Thank you, Dustin!

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    StaffRates

    Reviewed May 24, 2020

    Rates were much better than the competition. I had a couple of hurdles to jump over on my end but my representative, Chee knew how to guide me every step of the way. Chee was great to work with. She was smart, fun, responsive and got the job done. Thank you Chee!

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    Customer ServicePricePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed May 23, 2020

    Great communication, information, and options. My caseworker John was very friendly, easy to talk to, explained thoroughly to me things I didn't understand. Very pleased with the outcome. I got my loan with lower payments, and lower interest rate. Very easy process. I would recommend this company to anyone. Took a little time to get a lender for my loan, but was WELL worth the wait. I was notified constantly to let me know where we were with the lenders also given the option to accept or decline offers given to me.

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    Staff

    Reviewed May 22, 2020

    Tim was fantastic! He was so professional and made everything very easy and non stressful! We are very happy with our experience with Auto Approve. We will recommend to our friends. We also would use again if ever needed. Thank you. - Stuart & Shelly

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    Auto Approve Company Information

    Company Name:
    Auto Approve
    Address:
    233 South Wacker Drive, Suite 3900, Floor 39
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60606
    Website:
    autoapprove.com