AmeriSave Mortgage Reviews

If there was a category better than great I would have checked it! Never have I experienced such professionalism in this field. Your folks are fantastic and truly understand customer service. Whatever training you have given them please DO SHARE WITH THE REST OF THE WORLD!!! I have never been more impressed as a customer than in dealing with your representatives. Keep up the good work. It's NOTICED AND APPRECIATED! Have a great holiday!

Your loan officers were great. I appreciated how quickly they responded to emails and calls. They were always professional and respectful. I would certainly use their service again and recommend them to friends and family. A special thanks to Clayton and Matthew.

The convenience that Amerisave Mortgage has to offer in comparison to its competitors played a huge factor in my decision to refinance my mortgage with them. Their online calculators allow you to run all types of scenarios to determine what works best for you. And what's great about this is that it means you get what YOU want. As far as customer service goes, they are ranked number one in book. The team that I had the pleasure of working with are diligent in their work, and sincerely considerate of the customer and your time. They're constantly working hard to get the deal done. You won't find this type of service anywhere else! I highly recommend Amerisave to everyone!!!

Wonderful experience!! Thank you for everything!!! Robert ** and Alison ** made life easier!! It was a easy, smooth process from start to finish!!! Not to mention the structure of my loan is amazing... a work of art in its own!!! I would suggest this team to anyone! Thank you again for everything!! Thank you!

Representatives are knowledgeable, helpful, and make the process as smooth and simple as possible. I recommend Amerisave highly. If your credit is good, refinancing is a great way to go -- we are saving about $400.00 a month! After getting hit hard in 2008, we finally feel recovered.

Irwin ** is responsible for me completing this loan. His knowledge and confidence convinced me to complete the refinancing. Robert ** was very good to answer my questions and move the loan along to closing. Both of these gentlemen were great to work with. I appreciate Amerisave, and will recommend to others and will use again if needed.

James ** of Amerisave, has been excellent, very helpful and knowledgeable. This is the second loan I have worked with Amerisave and James. I also appreciate their online methodology of requesting and receiving documentation. It is very easy to know where you are in the process.

Amerisave's service has been very efficient and both Tiffany ** and Travis ** have been extremely helpful in shepherding us through this process. It has been the least problematic of any of the purchases/refinances of homes I have ever completed.

The whole re-finance process was easy to do using their website. AmeriSave has friendly, courteous reps that I worked with through the process. The ease of use of the website for documentation and status of loan was a great help in making things as easy as possible!

I was very hesitant to refinance my mortgage, and especially concerned about doing it online, but using Amerisave has been an incredibly problem-free experience when I consider how complicated I thought a mortgage refinance was going to be. Because I was such a cautious customer, early on, I wrote to Aaron **, my Amerisave representative, asking him if he thought I was being too difficult, but he assured me that I was in the right place. Today, my wife and I received the notice that the old mortgage has been paid off, and we are into the new mortgage. We are saving over $300.00 per month. We are very happy with our experience at Amerisave, and we would gladly use them again. A big thank you to Aaron **, Amanda **, and Rebecca ** for their customer service and patience.

I had great communication with their representatives. They were very knowledgeable and responsive to my questions. Their website also made it as easy as possible to navigate through all the new mortgage requirements these days. I would highly recommend their services (this is the second time I have used them myself to refinance). Thanks!

My processor Shirvica ** was amazing. She was available when I had questions and walked me thru every step. I will be using them again and referring this company to everyone I know. The website was so helpful to see what my loan status was. Very impressed with everyone I worked with.

I was very impressed with how hands on my financial loan officer was. He was very helpful and we ended up saving 10 years and less monthly payment on our mortgage. Thank you Amerisave. We are so happy how it turned out.

Patience is a virtue, and our service rep Stephen could not have been better. Answering questions, explaining things as we went along. This is very serious stuff and I wasn't looking forward to the process but with the experienced help of Stephen, it was a breeze. I'm impressed!

It is a convenient online process of securing a home loan for working professionals. We have been able to complete this process on our time in the comfort of our home at this point in the loan process. And the individuals we have worked with thus far have been available when questions have come up during business and non-business hours to help with the process with a personal touch through emails and or phone calls.

Portal makes everything convenient. Agent Will ** and Processor, Ricky ** are very responsive, courteous, professional and patient. I am extremely busy with work and personal commitments, but they were so organized, on top of things, and accommodating that having to go thru a refinancing process was not such a bad experience.

My second refinance with Amerisave. Everything is crystal clear from start to finish. Portal is easy to use. Rickey ** my loan processor has been very helpful, professional, and always on top of everything. Responds quickly to all of my concerns and questions, very courteous. Also Greg has been pleasure to deal with as always.

Nate and Matt made my loan process incredibly easy. I was well informed the entire process and I loved the easiness of the online site to upload documents, etc. I couldn't have asked for a more flawless execution. I'm referring anyone I know to Amerisave and the power team of Nate and Matt.

Maryellen ** is an extraordinary loan processor. She picked up a fumbled ball and turned it into a touchdown with her intelligence, hard work and dedication. She overcame several obstacles to get the job done. We felt she was genuinely concerned about getting our mortgage loan refinanced. It was a pleasure working with her. I will tell family, friends and acquaintances about her and that the entire process at Amerisave from the loan origination with Eric **, to the lady in underwriting, Maryellen's supervisor who waived a fee for us and Maryellen processing and closing was amazing. And that Amerisave lived up to their promise of great rates and low fees. My wife and I sincerely thank you all for doing such a great job.

I checked out several companies for my refinancing and settled on Amerisave after thoroughly investigating that the past issues with the company are now behind them and they are! Amerisave uses an efficient web-based system for handling documents from the applicant side as well as the company side. This makes paperwork easy and non-redundant with no papers lost in the mail, etc. The staff is very responsive and efficient. I have not closed yet, but expect to do so soon.

The rates I received were very competitive and everyone has been extremely friendly and knowledgeable. The online portal makes it very easy to know where we stand as we move closer to our closing date. Would highly recommend AmeriSave to anyone!

We had a rough time at the beginning understanding how the online process worked. All due to our not getting it. Eric ** was always available to help and was very patient with us. AmeriSave is good at keeping us informed.

Mike was so helpful when we were refinancing our home loan. He took the time to go through each option and which one would be best to suit our situation. He was always there to answer calls and questions and to the point of giving us his home phone for questions after hours. His assistant, Kristen, also went above and beyond answering questions, emails, et cetera. They both made it possible to close our loan in a timely fashion. Their service exceeded 100% and we would refer to them to friends and family. Again, thank you for a smooth transaction.

The website was easy to work with. It was very convenient to be able to upload all of the documents and sign the paperwork electronically. I liked that I could see every step of the process online. I have small children so it was wonderful to have someone come to our house to sign the paperwork. Adam ** was helpful in getting my loan process started and saved me money by locking my rate. Joseph ** was great and really made sure that I understood how the process was going and quickly answered all of my questions. Highly recommended!!

Promptly response to all questions regarding the refinance process. Really easy to access and upload the documents and download this complete the application. Constant review and guidance of the Senior Origination Officer and her staff. Great service all around. Feel confident in the process. All was willing to attend my concerns.

Stephen and Emile did a outstanding job refinancing my home. I would recommend others to do business with them. Emile worked very hard in getting the loan I wanted and is why I went with Amerisave over two other companies. Stephen helped process and coordinate the loan quickly.

Bryan has been wonderful throughout the whole process. He keeps me informed of everything going on. He worked quickly to get everything done for my loan. Very courteous! Everyone I came in contact with was pleasant to work with. I'm pleased with my service from Amerisave.

They assured me that any questions or concerns I have they are there to assist me in getting the loan I requested done in a timely manner. When I couldn't upload and separate my pdf forms they told me not to worry. They will take care of that.

I was extremely satisfied with every aspect of this process and was appreciative of the manner that Sean ** took with me with his explanation and kindness to me! I believe he was honest in all matters and I will not hesitate to go back to the whole team! Drayton and Alison included!!

We were very pleased with Amerisave as a company and with every employee we worked with to get our refinance done. It was all done electronically, except for the closing, so that was amazing for us. They contacted us when information was needed from us and called us back in a timely manner when we called them. I have already recommended Amerisave to my friends and will continue to do so.

I remember getting a call from Leon ** about this company I had never heard of before. He told me that this company called Amerisave could provide me the best loan options for the best deal. I was not impressed because I had heard this many times before from other lenders, but decided to take a chance and see what Amerisave had to offer. Right off the bat, I gave him the restrictions I was working with and right away he sent me deals that were appropriate for what I was looking for. What made it even more simple was the fact that everything was visible to me. Many lenders in the industry try to hide things from you and according to them will give you the best deal, but only provide you the best deal when they are pressured by the fact that a competitor has outperformed them.

Great service. Always available to answer any questions. Very responsive and professional. Applied for and closed my loan in 30 days. All the people that I worked with on my loan were exceptional. Highly recommend!!!

It has been wonderful working with all Amerisave. The whole team from Home mortgage Consultant to processor to underwriting and closing have shown extreme professionalism and worked through the process within the said time frame, I think the whole process from start to finish was seamless and fruitful. The fears that I had hearing from some of the competitors were extinguished when I saw the whole process of refinancing was completed within 2 weeks and no major issues came up during the development. It was amazing to see all the process/underwriting and closing conditions were normal reasoning with logic and managed to clear them with a considerable time frame. Kudos to all of you including the underwriting team and I wish you all the best; I will definitely share my experiences with family and friends.

This was a most pleasant experience during our re-financing on our home. All of the associates were helpful throughout the process. The figures on the website were just as they stated with no switching. The time was record fast in comparison to my past experiences with financing. We got a great rate as promised. The closing went smooth, and overall we are very happy.

My loan processing team was on top of everything I needed to know about my loan and closing. It was wonderful having such an organized team to help me through this process. I would highly recommend Amerisave for refinancing one's mortgage as they were efficient and extremely knowledgeable.

Blake and Bob were fantastic. They were very professional, knowledgeable as well as personable. I would and will recommend AmeriSave to all of my family and friends. I am extremely thankful and grateful to Blake and Bob. They both went over and above.

Joseph ** (our processor) was very responsive to all my questions throughout the entire process. In addition, Andrew ** (our loan originator) was able to confirm our rate lock when the service portal was giving incorrect information. This wasn't our first refinance, so we know what other places offer and Joseph and Andrew confirmed that we made the right choice with Amerisave.

I like that every time I call I talk to a real person. If they're not in they call me right back. Not a machine! Things with my loan are moving fast which is great. I'm not good with the internet but Amerisave made it easy.

Amerisave provided quick turn around and constant communication throughout the loan application process. They were very responsive to my email as well as voice mail queries. They also offered very competitive interest rates. I would recommend Amerisave to my friends in the future.

Ryan ** (loan originator) was GREAT every step of the way. He is the first person I spoke to and stayed by my side every step of the way. I was high maintenance - lots of questions - there was always a smile in his voice and he promptly responded to every question I had. Jeremy ** (loan processor) was also very helpful and very patient. This is the 7th mortgage I've applied for (between 4 houses and refinances) and was by far the easiest and best experience. Thank you Ryan, Jeremy and Amerisave!

We appreciate what was done for us. We needed this loan at a time in our life where we were struggling. It will be a tremendous help to get us back on our own again. Those who helped us have been professional and courteous through this.

A pleasure working with Keith and Adam from start to finish. They maintained a high level of communication and responded promptly to all questioned asked. I would highly recommend this company for your future transactions. Thank you for a great experience.

Prompt answers to questions. The people I worked with were just as available and responsive to my questions and concerns as any local company I have ever worked with. The fact that our correspondence was entirely through email and phone calls had no negative bearing whatsoever on the service I received.

My experience has been very impressive. The quality of customer service and willingness to help has been excellent. When asked questions the answers given from my loan officer David ** have been direct and very educational. Amerisave and David has made my 1st time home buyer experience great thus far. I am excited to be owning my new home soon. Kudos to Amerisave!

The employees are knowledgeable and very nice, they went through every step of the process with me and made sure I understood the whole process. Lauren ** was a huge help in my refi and there's no doubt that without her help I'm sure that this wouldn't have happened.

Everyone so far has been very friendly and helpful to me. Especially Kristina ** who has been there for me every step of the way during my refinance process and has gone above and beyond anything I've ever expected. Thanks to all of you.

The staff at Amerisave was responsive, professional and resolved any issues or concerns very quickly. Even on the morning of the closing they were immediately responsive to a question I had. I would highly recommend Amerisave and especially David ** and Yolanda ** who were my main contacts.

The most notable was the constant ongoing communications between me and my loan officer and processor. They both kept me informed on where my application was in the process. They were also available to answer any questions that I had which made me feel that me like a valued customer.

The service I received when refinancing my home was great. Everyone was very fast and responsive. The website was easy to use and intuitive. I liked being able to upload documents and sign everything I need to sign online. I would recommend this service to a friend for sure. Everyone was very friendly and helpful.

Quick, professional...and easy to work with. This my 2nd refi, I wouldn't choose any other. Also there's no sales. You pick the rate and see all the #'s upfront, which I prefer. If you have question, send an email or call, quick response. Online is the way to go with Amerisave.

I have used Amerisave on four different occasions. It is an enjoyable process and customer service reps are considerate and take the time to explain any part of the process in "down to earth" terms that make things very clear and easy to understand why the documents are needed. Each time I used them, I completed the process knowing that I have saved money and had a rather easy time doing so. They are not pushy, and they really do take the time to explain things in a professional manner but they take the time to make sure I understand the documents that I am signing and why it is important. I believe I walk away knowing more about my home, loan and what benefits I have gained. Each rep. has also made sure they don't talk over my head and give me a feeling that I am working with a friend in my corner. Amerisave is definitely a company with a vision to help the borrower. Rare in these times... Keep up the good work.

Very pleased at how easy the process has been with Amerisave. Everyone has been very informative and helpful throughout the entire process. The forms are easy to read and upload the particular items needed to get the correct information that is required.

Amerisave used to be good several years ago when I did my first loan. However, when I used it for my second house last year, I found its service has degraded so much and I couldn't imagine it could get any worst! First, it took 4 months for them to close my loan for new purchase. The agents are completely irresponsible, never picking up phones and taking days to reply to my emails or return my calls.

Refinance with Amerisave was a pleasant. They are direct lender, so you get your approval a lot faster. Online system was a plus for me. All of the Loan officers who I worked with are very nice and helpful. I would recommend everyone to this lender. Thank you Amerisave.com.

I found out day of close from the notary that my closing was canceled. Now, I cannot get a hold of anyone at Amerisave and we have not received an email or a phone call or any type of explanation. I found out that our processor, Ashley **, sent a message to the title company to ask them to cancel with us (after I called to find out what was going on)!

Rob ** and Christopher ** were the utmost professionals in the processing and closing of my loan. I highly recommend them to all VA customers wishing to apply for a loan through AmeriSave Mortgage. I'm most appreciative and thankful for their relentless pursuit and tenacity in the completion of my loan.

You was made really excellent service to me and excellent interest rate provided to me. I can recommend to all my friends to go with you. You need to more advisement to known to everyone. You have the excellent team like Rebekah. Thanking you.

The entire process was streamlined. I liked the ease of uploading documents when I had time. The system really worked for my schedule. Additionally, anytime I had questions they were quickly answered, allowing the process to move forward smoothly.

"Excellent Personalized Customer Service to all their Clients, like me." AMERISAVE had a team of a "Well Knowledgeable Personnel," special mentioned to Jeff ** - Loan Originator, Tony ** - Loan Originator Assistant, Chris ** - Loan Processor and the rest to their team. I personally like to thank you, for helping me thru steps of the way to acquire my new home purchased. I had a great experienced and you did a great job for helping me! It couldn't be easier for me to get a new home without your expertise.

Assigning a personal Loan Processor and Loan Administrator is a great way of handling online mortgage applications. I was always contacted whenever the status changed with my loan refinance, and I was alerted anytime you needed a response from my wife and I. I also knew where we were at during the entire process. I tried one other time to refinance our home loan, and this was NOT the case. Your reps were always cordial and were very good at letting me know wherever we were during this process. I was very impressed with your efficiency and your Company as a whole. I will remember you in the future!

Solid work history. Long time homeowner. Good credit. Paid for appraisal after told loan looks great. No problem. Then ** underwriter could not get over me switching jobs within say corporation. Solid income. Pushed closing out beyond lock. Don't work with this company. It's a sham.

My experience with Amerisave Mortgage Corp specialists Mr. Blake ** and Ms. Megan ** has left me with a sense of their reliability, competency, and level of responsibility. They are very personable people with whom to deal; and although I have gone through the process of re-financing before, it has not been with this level of confidence that things are being methodically addressed.

Everything with my loan refinance has gone smoothly. Rebecca and Tarnaisa have both been helpful and responsive. Rebecca has explained anything I was unclear on very promptly. I'd recommend Amerisave to anyone looking to refinance. It's been a very positive experience.

This is the second time that I have used Amerisave Mortgage to refinance my home. My experience with this company has been fantastic. Matthew ** and Erin ** have been excellent. I would recommend this company to anyone... They are very helpful and go out of their way to make the process as simple and easy as can be. Thank you.

I liked the fact that Chris made himself so available. We were able to talk and knock out the documentation need by the Underwriter. Without that personal contact, we would not have closed as fast. The customer service was great!

Erin and Chris were very helpful! Not knowing the process, we were quite Surprised to find how professional everyone was. Chris from the very beginning and then Erin to get all of the details ready for closing. I would highly recommend this team to take care of anyone wanting to get a mortgage loan! Thanks again.

We started our process with Amerisave Mortgage 07/12/2016. We locked an interest rate on 07/15/2016. Almost 4 months and $700 later they turned us down on 11/7/2016. It was one botch after another from the initial pre-approval until the final turn down. They are inept, incompetent, and have the poorest communication skills (don't answer calls and only return them hours later). The whole time, our 'loan officers, Rob and Kelly, kept leading us along as if everything was going to be fine. They were counting my retirement as collateral only to turn around two and a half months into the process and realized they couldn't count it since it was locked in and untouchable until I retire (you would think they would know that). They told us we were not approved.

Everyone I have spoken to so far has been very professional, knowledgeable and takes the time to explain. It has been a pleasure to work with each and everyone. Application was easy to complete Received letter for what was needed. Once they received it I got a call confirming and advised the next step.

Amerisave has very good service and keep the promise. Company has auto email system which help you go through application easily, and it is very convenient. The company provide good rate and you can trust too. The friend referral program is very good too, the refer reward can cover your cost of appraiser. Overall, you can trust this company.

Gave us options we did not expect and we're glad to get them. Online process is about as painless as it could get which was best we have experienced over 50 years. Status for our application is well supported online keeping the need for communication by phone or email at a minimum.

Ryan ** was nice enough to "look after" my interests and contact me to let me know of the great rates. He is easy to talk to, takes the time to explain things thoroughly and simply. Beth ** held my hand through the entire process. She gave me the confidence to get things done accurately and on time. I appreciate this team's efforts!

Very satisfied. Excellent service. All personnel that I came in contact were very helpful and even went out of their way to help. Thanks Amerisave!! I will not hesitate to recommend Amerisave or answer any questions from prospective customers.

One of the worst experiences in my life dealing with these people. Made promises they could not keep, changed loan processors several times, nobody knew what they were doing, sent same documents over at least 8 different times to 8 different people, nobody calls you back, and overall, incompetence at its best. Do yourself a favor, save your time, money and heartache and go somewhere else. This is the worst lender out there!

Responsiveness of the staff and assigned individuals are very good to work with. No question I would use your company again to do any more financing or refinancing of any mortgage. Like the fact that your estimates on cost of a new mortgage is almost always within 5% of the eventual cost. That is really important to me in decision making.

It is so simple, all the different rates and options easily explained and shown online. Everyone on the phone was fantastic and informative. I have known what was going on the entire time because they keep you in the loop. Also the online uploads of paperwork make it super easy!

It makes it nice to be able to track your loan through the process. All the employees have been very helpful and responsive to my request and needs. I'd recommend Amerisave for your mortgage needs because of the can do attitude of getting it done.

Any time I have a question I get an immediate response from all involved - Russell ** is especially wonderful to work with and so is Jaimie **. We were pre-approved and the loan has moved forward without any issues. My realtor has also been quite pleased with their response and timeliness. They are dedicated to getting the loan through closing!

All of my questions were answered in a timely manner. Everyone with whom I communicated was helpful, patient and courteous. The information I was given when I started the process did not change. I felt as if the entire process was transparent.

Amerisave Mortgage Co. Nice people who keep you informed of what's going on and for the most part give you quick answers to any question that you may have going through the process of refinancing your home.

Signing the papers online is super. Richard ** was VERY HELPFUL. Walked me through the entire process. I will tell my family and friends that this is the way to get the best rates, great service and convenience.

Horrible. Tied me up for over 50 days then didn't approve. "Lack of adequate comparables" (I live in a very nice brand new custom home). You hired a horrible appraiser, but it was adequate to fund. The appraiser could have looked 3 miles away across the Washington border for other comparables, but they didn't. A crappy reason, plus NO COMMUNICATION. Horrible.

Our closure seems to have been completed without incident, just waiting for our first statement. Our loan originator, Rebecca ** and processor, Shawanda ** have been so patient, thorough, and very prompt in their responses to my emails or calls throughout the entire process. Our Notary Public/Mobile Signing Agent that came to our home was also very thorough, personable, and professional. It is rare to receive such great customer service anywhere. I have already recommended Amerisave and Rebecca to people I know. Thank you Amerisave!

Amerisave does a fantastic job handling your lending needs. There is no question for the customer at any time in the loan process. The team provides ongoing updates and really keeps you informed! Processing of the loan was fast and efficient - 24 days.

The service was very professional and all the employees were very helpful. Both Brent and Rebecca were both very professional and they paid very close attention to detail. They helped me step by step with all my question and I recommend them 100% to anyone.

Our Loan Originator, Deborah **, went above and beyond in assisting us with our refi. She was a pleasure to work with. Amerisave's website allowed us to follow the process in real time, which we found very helpful. Start to finish our refi took approximately one month and went very smoothly.

I was skeptical at first to refinance through web based companies versus traditional brick and mortar banks/firms; however, I had the most seamless professional experience with the AmeriSave staff. My closing contacts were professional, prompt and always pleasant to work with throughout the entire process. Aaron ** and Rocky ** were the most professional people I have worked with in obtaining a mortgage.

Amerisave, the best experience I have ever had! Fast,friendly, and very knowledgeable! I would recommend Amerisave to everyone I know! I promise you if you give Amerisave a chance not only will you save money you will have peace of mind that the job is getting done right!

Complete run around. I started a re-fi process on August 30th. (Via a lending tree inquiry.) With exceptional credit and no debt (outside of mortgage) it should have been a simple process. It has been one delay after another. Very difficult to believe the story of the day. The latest is that in the wake of Brexit they have had so much business they have had to resort to contract underwriters that are slow. I don't buy it. Do yourself a favor and go elsewhere.

Very dissatisfied with Amerisave Mortgage. They took almost 3 months on our loan because we're not able to do the appraisal on time. Kept asking us same documents hundred times. At the end we did not get the loan and we spent $1000 plus on appraisal and the inspection, insurance, etc. We will never work with this company again. Will not recommend to anyone. Not reliable at all.

Because we have several pieces of properties, we have had a lot of experience in refinancing. Working with Amerisave has been the best and the easiest we have ever done. The system is amazing - you know every step of the way what stage you are and Todd and Jeff our agents were equally amazing. Great Experience!

Don't be fooled by great rates they quote with their web app. The chances of you firing them and moving on to work with a real company is better than your chances of actually closing your loan. I can't imagine that this company will be around much longer with the poor service they provide. If I listed all the horrific details I would exceed the 50,000 max character limit, so I will keep this short. First and foremost. if there was a way provide a negative rating, I would give them a -5 star rating. Everything you may have read on this site regarding lengthy process, asking for the same info over and over, days of crickets between requests for yet more info, broken promises, excuses-excuses, broken processes, and all the other horror stories you're reading on this site are absolutely true. I experienced nearly every one of them myself.

This was my third refinance with Amerisave in six years. Apart from an unbeatable interest rate, I was impressed by the following: I have not come across any other mortgage lending websites where a potential customer can view precise interest rates for different loan-durations, exact closing costs and other relevant information, without having to disclose any personal information. My Loan Officer, Jessica **, was very prompt, precise, and courteous in responding to my countless inquiries throughout the loan process, even during off-hours and non-business days.

Seventy days after we began the process to refi our home with AmeriSave we were still being asked to provide documentation (all of which we had already sent them). We were continually told that if we would send in "just this last thing," that we would be approved. We paid $450 for an inspection and wasted 70 days of our time. We provided them everything that they asked for and I personally did work, that I consider it to be their job to do, to try to get the refi done.

The Amerisave application process is horrible. The service is awful. No one responds to your inquiries. It has been 4 months since I applied for a mortgage loan and I still do not have an answer. All of the information requested has been submitted on a timely basis. When you confront them with what appears to be a ECOA, Regulation B, or RESPA violation, their lawyer up and no one discusses anything with you. They indiscriminately obtain your credit report multiple times without your permission and force you to purchase an appraisal without regards to cost. They do not timely give you an answer to your application. Please, stay away from this company.

Credit, income, equity - all great. Not desperate by any means. Refi our second home. I should've read the reviews on Yelp and other sites first, about this company, but I didn't! OMG - day one, we provided ALL documents they requested. They also wanted $585 for an appraisal, ok. Then, it went downhill and we watched it unravel.

After spending months sending and faxing statements to them and paying for appraisal, I was being led on the entire time. This is a scam and has to be against the law. Laura misrepresented everything and lied to me about a lot of things. Do not use Amerisave unless you are out not to get a loan and spend countless hours for nothing. Very poor agency.

I have been through the mortgage and refinancing procedure with several companies. This one has been the most stress free and easy one I have had. All documents are uploaded for review and at all times you are aware of the timeline. Any question I had was immediately answered. The closer will meet you anywhere at your convenience. For once I did not have to take off work. I will definitely use them again.

The process of refinancing with Amerisave has been fantastic from start to finish. The customer service has been excellent. The product offerings are varied and fit what I wanted. This has been a great experience overall.

We decided 6 months ago to refi our home. Credit is no issue. We diligently provided everything underwriting asked for. Unfortunately, underwriting decided to draw this process out. They asked for 1-2 more things each week. Basically nickel and diming the process. It was always "we need just one more thing" and on and on it dragged. For months. They would request things we had previously given them. Over and over. It's like they weren't even paying attention to the paperwork. They made refi painful, tedious and downright aggravating.

I'm really impressed with the quality, efficiency, speed, and convenience of the AmeriSave website and online application process. Both Sean ** and Drayton ** have been a pleasure to work with. Pleasant, knowledgeable, and efficient - can't ask for more than that. What a contrast to BrightStar Credit Union (our present mortgage holder). Their online system is so unwieldy. We haven't even logged on since 2013.

I am applying for a $50,000 mortgage loan from Amerisave (for my second home), while putting down a down payment of $30,000. During the last eight weeks I have submitted about 50 different statements and documents, totaling hundreds of pages. My credit score is 800+, my annual income is well into six figures, and my net worth is at least $600,000. I have never missed a payment on any bill ever. Yet, even after eight weeks of endless new requests for yet more statements and documents, I still do not have a mortgage commitment even though the deadline is tomorrow. When I upload my statements they usually sit for days without being reviewed. I have already pushed the closing date and the mortgage commitment date for three weeks, and I still won't be able to get the mortgage on time, if at all.

I feel this is a fraudulent company. They took more than two months to refinance until I finally cancelled. My original lender sent them a payout statement and Amerisave never closed the loan. I almost lost my house because of their (Amerisave's) criminal refusal to complete the promised refinance. I went from a 815 credit rating to 790 because of their lies and reneged promises. I especially single out Brad ** as a smooth talking criminal.

To be accurate and FAIR with my review of Amerisave, we are self-employed and require additional tax information for personal and business. That being said, we were over THREE months into the process and still did not have an approval. More information kept being requested, which was done using the Amerisave program to upload info. This was the best part of the whole thing. I would not recommend Amerisave. I gave up and went to a local bank. I feel further with them in two weeks than I did with Amerisave in 3 months!

I would like to especially thank Yolanda ** for the excellent cooperation during the loan process. She was very very helpful in communicating by email and by phone. Thanks a lot!! Again thanks Amerisave for a great job, best website, best rates and best communication. I wish all of you the best!

I am completely frustrated in dealing with Amerisave. I have never experienced such confusion, obfuscation, almost dishonesty in a company as I have with them. After months of back and forth b.s. with people who dont know what they are doing, the final straw was having Amerisave cash my first mortgage payment 20 days early, when it was not due, and the check was clearly marked, September 1st, 2016. The only reason I sent the check through early is because we will be out of town and I didnt want to miss the first payment timing. I will know better in the future in any dealings I have with them. I intend to report their awful dealings to the Attorney General of Arizona as a company not to be trusted.

I have been waiting for two and a half months to close my loan and it still isn't closed. I have turned in all documents that was asked for and now they are still asking for documents that should have been asked for prior. It is frustrating because my credit is being messed up due to this situation. My former loan has matured and I can't make any more payments toward it. So if you are in a hurry to close, don't choose Amerisave Mortgage.

I'm requesting for pre-approval letter for my new home buy. My loan officer, Larry ** NMLS ID #**, asked me send all documents like two year W2, 2 paycheck, bank statement, ID and work history. They run hard credit after that no any call or email. When I called another loan officer pick up phone and said, "your application is not complete." Again she asked me send all documents. I don't know why they did like that. I ever never recommended this lender.

This was the worst experience we have ever had buying a home. We have bought 4 and sold 3. We found this lender via Lending Tree. We started our process of filling out applications on April 2 with a closing date of June 27, 2016 (86 days). We never went more than 48 hours with a document not submitted. Three weeks before the closing (June 6) I got an email from our loan officer, Lamena **, and the loan originator, Dave **, that said they should be on time. The day of closing we found out that ** was out of the office and Amerisave did not complete the loan paperwork correctly or otherwise did not do their due diligence.

Frustrating and aggravating experience thus far! All documentation requested had been provided weeks before closing deadline and rate lock expiration. No word or review or processor assigned for weeks. Sent numerous emails and had several phone calls with LO regarding closing timeframe, whether additional information was needed, and if I would need a rate lock extension since the expiration was quickly approaching, and didn't receive a single response that answered any of my questions, but rather forwarded back and forth between two people. When I finally was able to make contact with a representative by repeated emails and phone calls on the day the loan was supposed to have closed by, she again provided no answers to my questions, requested additional information that had never been requested before. I promptly provided the information requested and was assured that if I had it to them within 2 days we would still be able to close before the lock expired.

Absolutely the best help I have ever received on a mortgage loan. Kind, professional, knowledgeable, swift, and painless! I would highly recommend them to anyone.

Refinancing Loan - Amerisave is a great company. Very knowledgeable and helpful. I look forward to a long relationship with this company.

After being told that I would have no problem getting a loan, they kept delaying my closing. I finally had to borrow the cash from family when the buyer would no longer extend the closing date. I was then encouraged to reapply (and incur additional expense), as a home equity loan. After weeks of delays, they finally said my loan would not be approved. They promised a refund, but of course it never was sent.

I am very impressed with Amerisave. Their customer service is very good. The loan originator has always responded promptly to all of my requests.

I received the most competitive rate with Amerisave and the process is pretty darned easy. Keeping up with progress is easy as logging in every couple days. It could have been even easier if I had a printer but they were available any time I needed assistance. Thanks team!

My LO, Michael was prompt at placing the call after I applied for the loan. He shared valuable information with me and was extremely helpful and courteous. He certainly made the whole ordeal easier on me, a first time buyer. I am excited for the future!

I am in the middle of refinancing process with Amerisave. I started 2.5 months ago. The loan initiator was very efficient and helpful. They requested tons of document. It took me 2 weeks to send them all the required document, then the waiting process started. It took them couple of weeks to assign a loan processor. Two weeks ago they changed the loan processor. They are very customer friendly, you have to keep following up with them. They keep you in dark and don't respond to your emails unless you file a negative survey. It is a very frustrating process and I still don't know when is my closing date.

My fiancee and I are first time homebuyers in the ultra-competitive Bay Area market and we were looking for someone who could help us through the loan process. Samantha came highly recommended by a coworker of mine, and I have to say this has been the best decision we ever made. Sam is the definition of above and beyond. She was super friendly, and always such an ease to get a hold of regardless of whether it was an urgent situation or just needing to get a simple question answered. Sam treats you like a personal friend and always has your best interest in mind. If anyone is looking for a Loan Officer, I would not hesitate or think twice to recommend her. Sam rocks!

I would recommend Amerisave. Very helpful. Thank Blake ** & glen **.

I am a repeat customer of Amerisave. They offer great upfront pricing with no surprises. I also like the flexibility of their loans. They can be customized to fit your needs. My loan officer Brad ** does a great job. I have now used him twice and will hopefully use again. He is easy to get in touch with and always willing to answer my questions.

This has been the easiest home buying process ever! Having electronic access to all of my financial account information made it so easy to provide the documentation I needed! Steve ** was able to get me pre-qualified within a couple of hours of my request... AMAZING!!! The Amerisave staff has provided top-notch service! I will definitely use Amerisave again and recommend them to anyone looking for a great lender.

AmeriSave is a great company to use for a mortgage. I had the pleasure to have Michael ** and Sharon ** as my loan and processing officer. Both went above and beyond to help me in any way. The process was online, easy to use, and all of the fees were upfront. There were no surprises during the process. I would not hesitate to use AmeriSave in the future.

Amerisave has been very helpful toward the process of obtaining my loan for my first home buying experience. I would recommend Amerisave to anyone!

Very pleasant and easy to use. Uploading documents was simple and all the people we encountered were helpful and eager to assist.

I had some family issue that made me drop off an application from Amerisave. They had great rates, very well organized flow, trustable and warmful processors, attorneys to help me. They did not charge anything even I dropped off. They helped me through the troubles with great patience to the last moment. I am really appreciate their efforts. Will come back when have a chance and will recommend them to my friends.

April **, loan processor was excellent! She was thorough and made every effort to resolve issues during the process, especially the Closing Disclosure. However, Irwin **, Loan Officer, left me disappointed. After I signed the loan application and agreed to move forward with the refinance, Irwin became indifferent. He failed to answer direct questions and often avoided them altogether. I guess he figured that he earned his commission already and anything after that was my problem.

I have purchased multiple single family homes, but never a Condo. I didn't realize how much more paperwork and time a condo took to close. Rob and Benjamin at Amerisave were very good at guiding me through the process and staying on top of it to get it done! They took the time to explain everything and ensured I got the best rates. Thank you!

Was such an easy process with Amerisave. All we had to do was upload the records that were asked for and it was an easy process.

After working with a few different companies, Dave at Amerisave was upfront, honest and very transparent about the fees. I didn't feel like I was being hassled, but could always get answers when I needed them. We were able to get a rate the suited us, the process was really convenient, fast and easy. I would recommend Amerisave for refinance options.

My loan originator Dennis ** has been a pleasure to work with. He has made my experience with AmeriSave superb so far. He is very responsive to emails and phone calls. I would recommend him!

Everyone answered all my questions in a timely manner. They made it such an easy process to get my loan completed! I highly recommend them to anyone that is buying a house!

Great to deal with the staff at Amerisave!

Greg and Joy have been excellent! They are quick to respond to questions as this process can seem overwhelming. They treat me like they have known me forever and there is a comfort in that.

I went with Amerisave initially because their rates were by far lower than anyone's rates on the market. After going through the mortgage process, I have also found Amerisave to have amazing customer service to go along with the low rates. Everyone that was associated with my loan was super nice, super knowledgeable, and very fast to reply to any questions that arose in the mortgage process. I already have recommended 3 of my closest friends/family to use them for their refinancing of their mortgage and they too are blown away by how good their rates/customer service is.

Great rates, low settlement cost compared to others. Very easy, and agents are helpful and make it simple. Checked rates and settlement cost - they were the lowest and service is very good. Highly recommend. But check for yourself and you will see. I did.

AmeriSave Mortgage Corporation have been giving a good customer service with continues phone calls and progress about my new loan... Thanks.

I just started my application this morning. Almost immediately I started getting phone calls from the company but I couldn't answer until after work. I got off work at 5:30pm EST and called back several times. But didn't get a call back even though one of the messages he left this morning said he would be in the office until 7pm EST. I know, a little early to review, right? True. But the company already sent me a link to do so.

I have been impressed with the prompt and patient service provided by the loan originator, Bradley, at Amerisave Mortgage. He gave me education on points and gave me his opinion (which was the same as mine) on points that I'm sure will save money in the long run. This is my first loan online with the scanning and uploading of documents, but Bradley and his secretary, Joy, made it simple and stress free. I completed the loan three days ago, and the whole process from the first phone call to closing took just slightly over one month. I would definitely recommend Amerisave to any of my friends.

Both Steve and Ryan have been very accessible and have always answered any question I have had. This is my first home buying experience, and I feared the process. But your team has made this task as simple as anything I have ever seen. I have no complaints and would eagerly recommend your company to anyone.

Sean ** and Drayton ** have been great through the process. I have been satisfied from the start and during the process. Thank you.

Excellent service, clarity, speed, & rates.

So far everything is going very well.

This is my first mortgage and the online application was very easy. I was contacted right away by my loan originator who answered all my questions fully. The process seems to be moving along swiftly and the loan processor has kept in contact with each step. The online step-by-step loan status is great. So far so good!

I was thrilled with the prompt actions. The closing costs were wonderful, and my loan rep was super nice. He was very easy to talk to, knowledgeable, and quick with all my questions. I hate this kind of thing but after this experience I would do it again if needed. Love this company.

The process of refinance was made so simple by Amerisave. Everything is online and secure. When I did have to contact Amanda or Josh, they were very responsive and helpful. I am very pleased with how streamlined the process was.

Great place to finance or refinance your home. This is my second time to use Amerisave and both times super easy and one of the best rates and closing cost.

Great website. Beats the competition hands each time. Third time I am using them. Also recommended to friends and family.

The Amerisave refinance experience is transparent and their agents are helpful throughout the process. The whole process has been better than expected. I have been through 4 other refi's and this overall has been the easiest to date. Thank you Amerisave.

The process for obtaining a new mortgage loan was fast, convenient, and simple. This is my second time using Amerisave, once for a refinance on my primary residence and once for an investment property. Both times have proved to be great, positive experiences and I will only use Amerisave for all my future real estate mortgage needs.

It was very easy working with AmeriSave! All of the personnel I worked with were professional yet down to earth and easy to talk to. Everything went smoothly and quickly.

Everyone I have dealt with have been very pleasant & helpful. They have been very patient with me through this process. Highly recommend.