AmeriSave Mortgage Reviews
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About AmeriSave Mortgage
AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.
Visit www.amerisave.com- Lock in rate for up to 90 days
- Loan officers available to answer questions via chat
- Closing in as little as 25 days
- Reviewers frequently praise helpful staff
- Not available in New York
- Nonrefundable $500 fee to lock rate for 90 days
- Document requests can be excessive
AmeriSave Mortgage Reviews
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Reviewed Dec. 20, 2017
I had to refinance because I was building a home and the builder messed up the home. He wouldn't give my money back until I sign a non-disclosure. The reason I went with Amerisave was the guy I worked with, Russell, was awesome. It took a load off my chest working with him. If I ever do a refinance in the future and he's still with the company, I won't work with anyone but him. He worked very hard. I called him one day while he was on vacation and he still picked up the phone.
I needed to get a loan done in a very short amount of time, and we got it done real quick. That was because Amerisave made sure it got done. I also liked that with Amerisave, you can buy your way to a better rate or take a lower rate and you have cash up front. Those are some of the good options that Amerisave has that I have never seen. The little banks where I live didn't offer options like adjusting the mortgage rate. However, this was the first house that I bought and there was an area where it wasn't too clear. They asked me if I wanted to manage my own escrow or not. I was denied the first time and then Russ called me. If Amerisave just came out and set it right away, it would have been a lot easier instead of having someone call me back.
Reviewed Dec. 20, 2017
Dealing with AmeriSave Mortgage wasn’t the easiest process. After I had gotten into it with them I didn’t do my homework that I should have did on the front end. But they were very reliable and I had good success with them. When I did check their reporting they’re not a member of the Better Business Bureau but they were a member of ConsumerAffairs and there was a lot of negative reports on them.
We got conventional FHA with them and the application was easy. But I don’t think I will recommend them to anyone. It took right around 35 days. But part of that was because I had a vacation planned. So we had to schedule closing when I came back from vacation. This wasn’t the first time I have ever done a refi. They didn’t do anything special except there was a mistake made on my closing documents.
There wasn’t a penalty but there was going to be some money due for me out of pocket because of some mistake that their person that was doing the data entry made. And they covered that cost. I thought that was good but it wasn’t a whole lot of money. They do everything online. Documents are loaded online. You talk to somebody if you see a problem but when you see it online, you see it before they have a chance to react and I didn’t know that. There was some human contact by phone but I think they rely too heavily online. They need to work on actual customer service and stop relying so heavily on their online portal. I picked the rate but I think the closing cost was a bit high. But I guess, whoever you use, it’s going to fluctuate anyway. They sold my loan like immediately or they transferred it to a servicing company which also has poor ratings. But if it don’t work out, I know how to do it again.
Reviewed Dec. 20, 2017
I liked the presentation that I got from Clark, AmeriSave's rep. He explained to me the different kinds of programs I was looking through and gave me a lot of information that I couldn’t get from other places. I did the application over the internet and their process worked for me. I already owned the home, so I was just refinancing for equity that was mine, and I paid off the loan that I had prior. It was easy and the total application and underwriting process took three weeks. The only little niche I had was at the end, when it was time for them to give me the check, the company didn’t have the check from the lawyer that came to my house that Saturday, so I had to wait for an extra day. That process should’ve been a little bit more better expedited. The lawyer didn’t do his part as fast as he should've and told me it was because it was a holiday. It was around Thanksgiving. But I applied on November 6 and by November 30, I received the check.
Other than that, my agent had a good rapport in the way he spoke to me, and how he would walk me through any questions that I had. He was always available and if I called him, he’d call me back in five to 10 minutes. He was great and so was the underwriter. They did a good job. I wish the terms of my mortgage could’ve been a little lower, but I really didn’t have a problem with it. If people asked me about AmeriSave, I would give them the name of the man that worked with me. I would tell them to try to contact him and that he would give them information. He was very honest and direct, and he told me what I could do, what they would do for me, and what they wouldn’t do. So, it would be a perfect choice for them to call on him.
Reviewed Dec. 19, 2017
Getting a mortgage with Amerisave is easy. Trevor was my agent in the last eight transactions. We have bought four properties and had four others refinanced. So we've had eight transactions in about 15 months. It is a really good business with them. Their agents are very nice. Trevor and Chris are very friendly and professional guys who know the business. I would buy more properties to get some more mortgages, but there is a limit of 10 with Amerisave.
Now that I'm using Amerisave, I go to my online account and everything is ready including what I need to upload, what is approved, and what the status is. Everything is simple. And so far, the rate is good enough. All my mortgages for investment properties except one were below 5%. My house, which I bought at Amerisave, was at 3.5%. It’s excellent for 30 years and I'm very happy with it. Other than that, as soon as we are close, Amerisave sells our mortgage to somebody else. And then, I need to fix my payments from one pay to another. Sometimes I miss paying due to some technical issues, but it wasn't a bad business. All in all, I have recommended Amerisave to my friends. They did some business with them and they went with Trevor, too.
Reviewed Dec. 19, 2017
AmeriSave was the first one to contact me and I felt comfortable dealing with their rep Andrew. He did a wonderful job, did what he said he'd do and followed up on things. He really tried to get things going. But I was very disappointed and it was not necessarily his fault. I asked if AmeriSave would be the lender of my loan and the way we had the conversation, I understood that my lender would be AmeriSave. In my last two refinance, it was with loanDepot and I stayed with them because they financed the loan and stayed with the loan. I just don't like to be thrown around between lenders. I liked dealing with loanDepot and I assumed that this was going to be the case when Andrew stressed that AmeriSave financed their own loans.
But on the day of closing and the notary showed up, I immediately got a letter showing that my loan was being sold off to Wells Fargo which I am not a fan of. I've had them before on my very first loan in the '90s and I didn't really care about their service that much. I'm now giving money to a bank that I don't like at all and that pisses me off. I felt like an old house that got flipped and like a customer who was told, "Thank you very much. See you later." That sucks as a customer to feel that way so I don't really appreciate that at all. The other gentleman I dealt with was Michael and he was nice. From a procedural point of view, he did well what he needed to do, did everything that I asked for and he followed up. Unlike Andrew though, I didn't feel the love as a customer. Andrew really cared but with Michael, I felt I was just a number, a quota.
Reviewed Dec. 19, 2017
I was generally thrilled with the whole process at AmeriSave and that’s the way to build a business process using technology that still has to deal with people, and they did a great job of it. They laid everything out quickly whereas the others were less than upfront on their cost. Also, everything was done online. That process was extremely easy to do, uploading documents and downloading their documents. And the time we met face to face was with the appraiser and then the closing officer from the title company. She came to our house and we did it in our kitchen table, so it was very customer friendly. Communication was great too. There were about three different people that we dealt with depending on the phase that we were in and they were all readily available by phone or e-mail, kept me abreast of where we were every step of the way. Generally, our experience with them was good, they were easy to work with, and I'd definitely recommend them.
Reviewed Dec. 19, 2017
I wanted a shorter term mortgage and I got a better interest rate with Amerisave. I went online and kind of checked it out. I was still online when Kelly from Amerisave called me. That time, I was not certain I was going to refinance right then and there. But Kelly was very helpful. She needed to leave and she switched me over to my cell phone and to her cellphone and did it while she was private. She was very good.
However, I'm still very mixed about this. The lady who was the secondary contact nearly drove me to point where I wanted to tell Amerisave to go fly a kite. She was not listening. She paid absolutely no attention and she was threatening. She was so inept. I make plenty of money to qualify for this loan so Kelly and I talked about what the scenario was. We talked about how it was supposed to go. I went in on that Saturday and faxed her every document she needed for the loan. She and I talked at 8:30, by 11:30 I went to work because some of the documents were at work. I faxed her everything. There was not a single item missing except for the homeowners association. And she was going to take care of that.
And then, this other chic got involved and it’s been so out of control. And then said, “Well, I guess you don't want the loan very much if you're not going to provide me your son's financials. So I told her, “You know what? I don't like your attitude. Don't ever contact me again. You can tell Kelly to call me." I told Kelly, if the other lady would call me ever again, I would cancel. I'd rather not refinance than deal with a nasty person.
Even though she was told not to contact me, she did it again. Kelly and I and the person who came to the house for closing had already talked about when and where it was all happening, Saturday morning. And then this chic called me and said it couldn't happen. She contacted the company. It had to be during the week and during the day. She was completely disconnected from what was going on with this loan. She wouldn't quit calling no matter how many times I told her. I was just going to drop the loan at that point. But overall, Amerisave did a super job. They were speedy and they listened.
Reviewed Dec. 18, 2017
I was purchasing a new home so I called AmeriSave and told them what I was doing. The loan officer set up the mortgage on the internet and I filled out the needed information. Then he got the loan approval after two days. It was just very quick and easy with them. I'm pretty happy with AmeriSave because I keep going back. This was the third time I've used them. I use the same loan officer every time and he does an excellent job for me. AmeriSave is really good with their customers. They stay in good communication and let you know what was happening. They get things done.
Reviewed Dec. 18, 2017
We went to AmeriSave for a refinance. There was a lot of paperwork and online things to do but fortunately, my daughter was there to help me through it. And the people at AmeriSave were very cooperative, helpful, and informative. AmeriSave was absolutely terrific and I would recommend them.
Reviewed Dec. 18, 2017
I wanted to get a refinancing to get some cash out to consolidate some debt. I called Amerisave Mortgage and their rep gathered a lot of information about me and our home, our financial situation, what we were looking for, and then followed that up with emails. He got me access to the website where I found the forms that I needed to e-sign. Then we got the appraisal done, which was arranged mainly online and we paid that. We talked to a mortgage expert and started the process of going through all the forms online.
However, the website was confusing at first. But once I finally got the hang of it, it wasn’t so bad. There were frequent requests for information and I provided all that. I got to a point where I had checked off all the boxes. Then there was one glitch where they needed more photos of the house and grounds. Eventually, they submitted it to underwriting and let us know that it had been approved and we set up the closing. But we spent a long time here at the house signing the same forms we had e-signed online. If we're going to sign on paper, they should give it ahead so we have a chance to review it beforehand. Shortly thereafter, we received the funds.
You see all these ads on television and online saying, “You are approved. And it’ll take days. And we can do it on the phone.” None of that is ever true. It always takes weeks and that hasn’t changed. It’s a real hassle but it was nothing I didn’t expect. It could’ve been a better rate though. But it is what it is. Still, it’s better than the one I had. We got what we wanted and it was a positive experience overall. Plus, their reps were great, polite, patient and respectful.
Reviewed Dec. 18, 2017
I needed to refinance so I went with Amerisave. Daniel, whom I worked with from the company, was very knowledgeable and he answered all my questions. He presented the details in a very timely manner and they were correct. Unlike LoadDepot, for example, they sent me somebody else's information. He also gave me plenty of options to choose from. Applying online was very easy too and the rate was the best I received from any of the other companies that I was looking at. It was very quick and I was satisfied from start to end. It took five weeks to finalize, and then it went within two weeks from the time I said, "Go ahead with this", until I closed.
Reviewed Dec. 17, 2017
I looked up a whole bunch of different mortgage companies. Amerisave had a few reviews that were saying they didn't get their credit so I was concerned about that. And I didn't have a problem with it. Amerisave gave us the best rate out of everyone. Quicken Loans was the first one I called and they ended up being the most expensive out of everyone we talked to. Also, all the banks wanted me to write a timeline with details of every single thing in my past history. And Amerisave just looked at everything and said, “Oh, yeah you guys are good.” It was just really easy.
The hardest part was understanding all of the legal stuff and how the rates actually work. So, it was nice to have people explain it to you as supposed to just trying to read it online. The reps made themselves available and gave their personal cell phone numbers. I could call them after hours. For working people you simply can't get anything done during the week because by the time you get off work and commute home, banks are all closed. That's another reason why we went with Amerisave. We had gone to two local banks and a local credit union, but I couldn't keep in touch with them because they were always closed.
Also, almost every single one whom we spoke to including Amerisave, there were problems communicating through email. And it seems like people don't read through your entire email or they don't answer every question on how much. I started numbering every question so that they have to respond to the numbers. If you have a sentence with three questions in it, they'll just answer one of them.
But I was pretty happy with the rate that Amerisave gave. Even after you locked in it, you have a certain amount of time that doesn't change the rate for you. In your favor, the rates go down after you lock it in. So, that's a good thing. But for consumers, it's like you're making a gamble when you lock your rate in. You're taking this huge gamble that could cost you thousands and thousands of dollars over the course of the mortgage. And you have no idea what the market's going to do next week.
Reviewed Dec. 17, 2017
I got a new mortgage from Amerisave. There was some competition with my own bank that I’ve been with for 25 years at least. I had two criteria for options: one is interest rate that I found acceptable, and, number two, a top-rated company. So, I looked online for the top 10, and Amerisave was there. It was close to probably within the top five. And then it came down to interest rate and my bank couldn’t get where I wanted to be. I didn’t want to pay down the interest rate to get too low. I was happy with 3.5, but my bank could only go 3.75. And they couldn’t go up or down like Amerisave could. You could go up or down based on how much money you put down. I don’t know how long I’m going to be in the house so I didn’t want to get stuck in a Catch-22. I’m moving four years, I got a better interest rate but I lost so much money, so it was time to make any difference.
The online application process was not easy. But since I’m a retired military officer, I understand paperwork. If it was a regular loan, it would have been easier. But my calls is VA, and VA is like out of their freaking mind with a lot of stuff. And I learned a valuable lesson that because was I putting a lot of money down and the money was spread out over investments and I didn’t realize it had to be sitting there for 60 days so I didn’t have to show so many different bank statements. However, every time I put in my bank, it didn’t give me anything. Any credit union I put in there, didn’t give me anything. It was like, “This is absolutely broken.” So, I had to do everything manually. And sometimes, I worked with two people.
One, the initial guy and then two, a young lady that they handed off the loan process to. The first guy was great and he got everything going. He also kept in touch with me really well. On the other hand, sometimes the lady would forget to tell me the little things where I had to go back basically to my credit union and get more paperwork which is a little aggravating. So, it wasn’t the smoothest set of circumstances I’ve ever been in. But I don’t know how much of the company’s fault versus the VA application’s fault, but I think they did pretty well in settling everything. She still did a pretty good job.
Once, however, all of a sudden, she gave me a line in the sand and said, “Everything’s got up in the end by this Thursday or you’re not going to close on the 20th.” And I’m going, “So now, I’m under the gun to get the last bits of paperwork.” So, I don’t know how well they trained people. It’s hard to say this is personally your fault or this is the company’s fault. But it got a little bit hectic for me at the end and I probably was a little stern with her asking, “Tell me everything that I need before I walk in there.” She would say, “You need a copy of this paper.” She needed to tell me what needed to be on the paper because every bank is different and our bank does not show even the account number. They had to go in and specifically make a special piece of paper that shows the last four digits of the account number, which would be more technical because not every bank or credit union is the same.
I eventually said, “If you all have been in business for years, you should already know this.” We don’t run back and forth to the credit union all day, and this loan is getting ridiculous. So, it got painful in the last week. I can’t give them super high marks but we got through it. It was a long process, but most of the time things went pretty well and I can’t fault them for a few hiccups.
Reviewed Dec. 17, 2017
I was refinancing and AmeriSave was one of the early people that I talked to and I just had a feeling of comfort working with them. I liked that when I called, I could talk to them. The application process was pretty much routine. I went over the rates and then the thing that was different about it, from any time I've done this before, was the uploading of the documents which was fairly easy. I worked with a gentleman at first and then once I started with the paperwork process, I then worked with Nikki and she was very helpful. My process was a little bit weird and they had a little bit of trouble understanding it but Nikki managed to slog through it.
Reviewed Dec. 17, 2017
I wanted to refinance and pay off an RV loan. Amerisave was easier to work with and their cost was lower, too. I was really happy with them. And everything turned out really well. I’d recommend them.
Reviewed Dec. 16, 2017
I was looking for a lower interest rate for a refinance. The application process with AmeriSave was good. It was smooth and it went quick. Overall, everything took about three weeks. What took long was getting the notary out here. I had to wait for that and a couple of those things like that. I’m always looking for a better rate but right now, I’m just going to sit on it for a while. I’d recommend AmeriSave.
Reviewed Dec. 16, 2017
I wanted to consolidate some debt and I wanted to refinance. Amerisave was one of the first to contact me after I used LendingTree and they were the only one that contacted me that seemed very professional and upfront. The others were very much salesman type contacts but the guy that contacted me from Amerisave was not like that at all. He was very thorough as far as making sure he answered all my questions. Then he handed me off to the person that was responsible for gathering all the documentation and getting everything closed out. She also did a great job. She was very attentive, answered all my questions, and got back to me quickly.
Their process was fast and went really well. From day one, they started pooling information they needed such as my credit report. Then they set up the appraisal and once the appraisal came in and we knew exactly how much I was going to borrow, they got the papers ready and got the closing set up as quickly as possible. From the first day that they contacted me to closing, the whole process took just about a month. It could have been quicker but I had to put off the closing for a few days because I was out of town for work. I would recommend them as an option and tell others that they're someone that is competitive with the rates, quick with closing the loan, and responsive.
Reviewed Dec. 16, 2017
I went through LendingTree and Bryan from Amerisave was the first one to reach out. I liked him from the get go. He was very non-intimidating and non-pushy. He seemed like an honest person and he was easy to talk to. He walked me through the whole process. He asked me the questions regarding my income and my credit. He showed me how I could put in what I though my credit was anywhere from excellent, good, fair, poor, and then look at the difference options and what rates I could have. It didn't leave any surprises for me which I liked. We went through all of that and I completed all the paperwork online and they took it from there. They got all the income verification and all the stuff that they needed such as driver's licenses, etc.
The process was no more than a week. They were hoping I would close at the beginning of November and I ended up closing at the end of October. I'd probably get Amerisave whenever I need a mortgage. It was a good experience all the way around and I was happy with the rate that I got. Had I spent weeks I might have been able to get a little bit lower rate. But I wasn't in that place to spend weeks and weeks and weeks doing it. I knew what I wanted to accomplish which was to try to lower my monthly payment and drop my PMI insurance. In the end my rate was pretty good and I don't think an extra half a point would have been worth all the hassle of dealing with multiple people.
Reviewed Dec. 16, 2017
A couple of my friends were using AmeriSave and I signed up because of their experiences. I entered something online and my agent, Nat, called me right away. He was a nice guy. If I called him, he would answer right away, and if he was busy, within half an hour, he returned my call and emailed me. So that was a pretty easy process. Then they needed to do an appraisal and the whole process took almost a month. I also had an almost high interest rate and AmeriSave changed the terms. I'm pretty satisfied with them compared with the big bank. If I go to Wells Fargo, it’s going to be a long process and I'll have all kinds of issues. But with AmeriSave, it's better. I referred one of my friends to them, too. He's in Pennsylvania and he'd like to do it. I got his email address and I'm going to forward it to Nat.
Reviewed Dec. 15, 2017
I got a loan to buy a second home. I filled the application online and Amerisave went over it and approved it, but I had trouble with the underwriter. They wanted stuff I didn’t see, but after I got it for them, it was fine. The reps at Amerisave were knowledgeable. They helped me through the process. Everything went well. I would recommend and use them again.
Reviewed Dec. 15, 2017
I chose three lending providers and I received a call back from Todd. He was really nice and he answered my questions and was able to tweak my scenario. He was able to give me the information quickly and accurately. It made it easy for me to choose. Refinancing my house with Amerisave was a huge stress relief. It would have probably been good through any refinance, but the experience that I had with Amerisave was better than what I would have expected from someone else. It made a very stressful situation less stressful. I would highly recommend them to my closest friends and family.
Reviewed Dec. 15, 2017
My husband’ who is totally disabled has supplemental insurance that went from $276 a month to $500 a month because he’s 62 and not 65. So, how am I going to make up that extra $200 and $300 a month when we can’t even make it on what we get a month? So I refinanced with AmeriSave just to get a lower note. The Amerisave guy called me and he sounded really nice. I told him that I needed to save $200 a month real quick. It says in all the ads they’re getting back $4,682 checks but we didn’t qualify for some reason.
Their online application was a bit tough for me because I’m not really a computer literate. Their rep tried to walk me through it but I got my husband in there instead to take care of it the best he could. There were some things that I got a little upset about, but it was mostly how they were going to get my MIP off of my account. I wanted 4.00% and he gave me 4.25%, which is what we had in the house. I could have paid the interest that they stuck me with at closing cost but they didn’t stick me with any closing cost. I got $242 back. They were very helpful in that respect. That’ll help me pay for my appraisal. But they did add in my taxes that are due in February in escrow, and that’s why they added some back to my amount. I was down to $107,700 something, and Wells Fargo said $108,000 something. So, they had to go by what Wells Fargo tells them. Some were the interest for November when in fact we closed on November 24.
It was not a bad situation, and he did succeed in helping me get $200 a month until my husband gets 65, and that’s what we were after. However, I would like the note even lower. I could have sold our house for $150,000, and I really wanted to, but then my husband wants to stay in the house. Their rep was awesome. He really was patient with us because I’m 71 and my husband is already 62 but he has memory problems because of his illness and concussions. So he got in there and he did work on the computer.
Reviewed Dec. 15, 2017
We sold our house and bought a new one. We went with Amerisave Mortgage. I was a little hesitant at first to use it because it is an online mortgage company but I had some other friends who had used them before. We got a 30-year fixed loan program from them. Getting the mortgage was very easy. I applied online, and then they’ve got to check the standard stuff in the mortgage, and locked the rate and appraisal, and closed the loan.
The online application process was very easy to use. Everything was easier. I’ve worked with other banks before. This is my fourth home purchase. I thought it was very easy. If they needed something, you’d get an email alert and then a follow up with the loan processor. It was easy to upload and I didn’t have any issues with it. It took about 40 days for the application and underwriting.
I had a fantastic interaction with their customer service. It was very easy to deal with Mark, the loan originator. He wasn’t pushy and he was very upfront. Initially, we’d had a purchase agreement on our house that fell through. We weren’t moving forward and we had to stop. But it was just easy to pick back up once the second offer came through. I dealt with another company before when I did a refinance on my house and they were kind of pushy, “Hey, we need you to make a decision. I’m not going to hold this rate for that long.” On the other hand, Mark from Amerisave was like, “Hey, do you want me to check the rates for you today?” The loan processor was the same. His name is Glen and he was very easy to get in contact with. Everything flowed very smoothly even with the real estate agent. They were able to get all the information they needed really quickly. I would recommend Amerisave to other people. Their rate and terms are very fair.
Reviewed Dec. 14, 2017
There is not another company that I would ever use to refi than AmeriSave. They stuck by my side during the whole process. I had an open Chapter 13 bankruptcy which cause many obstacles. Zach never gave up hope and helped me through the process. He was very supportive and professional the whole time. I can't say enough about him.
Reviewed Dec. 14, 2017
AmeriSave has a great crew and this is the case that I would like to thanks Alan ** for his great job in getting my loan approved for the underwriter. I really appreciate all your great job. Also to Christopher ** that had been doing an outstanding job with me too. Thanks both of you guys.
Reviewed Dec. 14, 2017
My wife and I have owned nine homes in the course of our forty-seven year marriage, so we are not strangers to the extremely complicated and confusing mortgage application process. On our most recent purchase I had originally planned to use another mortgage company based upon my builder’s relationship with them and the discount they offered at closing. All through the application process with them, I monitored the AmeriSave website to compare rates and closing costs. Three weeks before closing it became evident that AmeriSave could give me a lower cost mortgage.
I contacted Donald (AmeriSave loan originator) on a Saturday with two questions; could I close in three weeks and could I chose my own closing company. Donald said that AmeriSave would try their best to make the three week deadline (they did) and yes I must choose any closing company I desired. I submitted my application that same day. Randy (AmeriSave loan processor) contacted me the following Monday and the rest is history! I am extremely pleased with excellent service that they gave me and I will not hesitate to recommend AmeriSave to anyone!
Reviewed Dec. 14, 2017
I was looking to refinance and chose AmeriSave Mortgage based on price. The application process was very detailed, yet fairly easy. However, the whole thing felt a little iffy until I actually sat down with the notary. I didn't even know what the finalized details were until after the notary had already been scheduled to show up. Their reps were very communicative. They made daily phone calls, partly due to my unfamiliarity with the process, as well as some of the specifics that applied just to me.
After the original paperwork was done, we had to make a house payment before it was finalized. They had to change it after that. Plus, our taxes were to be paid as part of that payment since that's every six months. That changed everything at the last minute. However, at the end of the process, before we've even made our first payment, they've already sold the loan off to somebody else. They should be a little more communicative about setting that expectation, what their role in the whole process is, and when the loan is going to be handed off as well as what that means.
Reviewed Dec. 14, 2017
I was looking at lowering my monthly payments and my terms. I spoke to one of AmeriSave's agents to see what my terms were. I've gone through the negotiating period compared to the other companies that I've been looking around and getting updates, fee quotes, and disclosures. So, once that was done, it turned out it was one of the lowest ones. So, I went with the online application and went through the refinancing process. My schedules were hectic at that time. So, their reps were flexible to my schedule and they would communicate with me and talk to me through text, phone calls or email.
Overall, my experience was good. I did a lot of my homework shopping online and that made me understand the process. So while I'm going through AmeriSave's process, I was able to answer my own questions. But for a first timer, it may be a bit overwhelming. So it would be good for AmeriSave agents to walk them through and give them a more detailed look because a lot of people aren't familiar with the entire process.
Reviewed Dec. 14, 2017
I had a loan with State Farm and then one of those home equity loans and I used up the time factor. They had free reign with the interest rate and it went up to 5.9. I took a loan out beginning of the summer with Freedom Mortgages but then I realized I was paying for 30 years and my interest said I would end up paying worth $125,000 on top of the money I had borrowed. I looked a little bit more and started a loan process with Quicken. But then after speaking with the gentleman from Amerisave, everything seemed logical and we were able to put the loan down to 20 years. The payment is less and the interest rate is at 4. So he met all my needs from the first circumstance.
The whole thing went well. I learned a little bit from the first application so I had a lot of things ready to fax but it was rather easy and not too painful supplying the information. It worked well for me because they only had two people working with me. They kept me well-informed. They were straightforward and did not have a lot of extra chatter talk. They were also very polite and taught me things about the process. If I called, they honestly explained things if I had questions. The docusign stuff was really good, too. They talk you through the steps and they don’t leave you alone so everything is done as smoothly as possible. The closing was done at my home with an attorney who came here. I thought that was super. I appreciated that and I was not treated like a foreign entity. I was treated with respect as an individual.
Reviewed Dec. 14, 2017
I had an ARM that was going to increase my payments in a couple years, so I wanted to get something more stable and Amerisave Mortgage had what I needed. Their process was streamlined since I had used them before and they already had some of my information. I was very happy with the whole process. Everything was spelled out clearly and everything turned out to be exactly like they said. They didn't hold anything back. Everything went really well. I would recommend them.
Reviewed Dec. 13, 2017
I was very pleased with AmeriSave Mortgage. I went with them to refinance my house and the underwriting process only took 22 days from the day I inquired to the day everything was done. It was pretty fast. Everybody was really friendly and they answered all my questions. So if somebody would ask me about refinancing, I would definitely recommend AmeriSave.
Reviewed Dec. 13, 2017
I got my mortgage, a refinance, from Amerisave. We wanted to take advantage of the lower interest rates. I compared different mortgage providers for the mortgage that I wanted, which was a 15-year fix. I figured out which company would give me the best rates as well as the lowest overall cost in addition to the good rate. Ultimately, that all rolled into the best APR. I also looked which company gave the best personal service. It was a requirement for me that the people I spoke to were easy to get along with. After comparing several different companies, including Mr. Cooper, who had taken over my mortgage only a few months prior, and Quicken, AmeriSave had the combination of the rate that I wanted, the low cost, and the good people who could handle the process very efficiently. And I was also one of their existing customers since I had previously refinanced through them many years before, so they gave me a further discount.
There were lots of different steps along the way, but it was all automated and easy to do. In addition, everything was done online. Sometimes I'd talk to someone on the phone and they would tell me I needed to submit a copy of something, which I would then submit online. The people who had to approve my loan came back with a few questions and getting those answered went smoothly. The people I dealt with did a great job. They were very responsive and are always on top of things.
Some of AmeriSave's competitors have trashed them and said that AmeriSave has been sued because of their poor dealings with customers. But I didn't experience any. I was able to close the loan quickly and at the rate I wanted. I made the initial payments and everything was good. However, before I made the first payment on the loan, AmeriSave had sold the mortgage to AmeriHome. And I had to go into the system and make all the changes so I can make my payments.
Reviewed Dec. 13, 2017
I was looking to consolidate some debt, take a first mortgage and a home equity loan and combine them. Too many people were contacting me and Amerisave was equal to the best deal available. The rate was what I was after. It was a 3.25% loan. I started to work with another individual, but the rates weren’t as good. So, I opted out of that.
Once I made the phone call to Amerisave and told them what I was after, they sent me a rate sheet. Beyond that, it was an online database. I filled in the various information and had to scan a couple of personal documents. But it was really straightforward. About one week later, there was an appraiser coming to my house. Within a couple of weeks, we were closing. It was a very easy and simple process to work with them. Plus the reps at Amerisave were always very pleasant and very helpful. There were two individuals whom I worked with. Todd was the guy who initiated the loan, and Chris did most of the detail handling of the affair. They were exceptional and were very proactive. I like Amerisave and I would recommend them.
Reviewed Dec. 13, 2017
Working with Amerisave went very well. I refinanced with them and I got lower interest and it took four years off. The online application process was very easy. I was able to basically use my phone and text all the documents whether it was my pension or my Social Security or my income or my wife's income. Ann and Sebastian did a very professional and personal job. They're very to the point, friendly, open, and were very clear. I was particularly impressed by their thoroughness to get back with me and tell me what I needed. They also responded quickly if they got the documents. It was timely and procedural. Amerisave's rate is better than what I had. If the market continuously improves within about three years, I wouldn't hesitate to go through Amerisave again.
Reviewed Dec. 12, 2017
We were referred to AmeriSave by our financial advisor (I was a little worried as the website looks like a scam) but after getting the advice we made the call. We started our app online and within a few minutes we had a phone call from our agent Yesenia. She has been wonderful. This is really straightforward and simple with no hassles. (Now I sound like a salesman) but no really, we have done refinance before and by far this is the easiest. We are in the homestretch of final docs etc. and look forward to closing soon. Don't be afraid to make the choice to go AMERISAVE!
Reviewed Dec. 12, 2017
Very competitive rates. Excellent customer service. My loan generator (Jason) was very patient, knowledgeable and available for me even after work hours. So far very satisfied. Looking forward to finalizing the process and move to my new home. Very competitive rates. Best offer I received.
Reviewed Dec. 12, 2017
Immediate response with any questions you have, agents are very helpful. Process of the loan is fast. Kelly ** made it easier for me to do the application, gave his time answering my questions while doing the process online. This is my second time with AmeriSave and I highly recommend with my family, friends and colleagues. Excellent Job AMERISAVE!!!
Reviewed Dec. 12, 2017
I looked at a lot of different lenders and I was actually going with one company but I became dissatisfied with their service. AmeriSave was next on my list so I pursued them. Everything was done electronically and it was extremely efficient. The person that was servicing my loan and the broker were very attentive. They kept me on track and the whole process took just a matter of weeks. They also had great rates. It was very trouble-free and it was the best lending experience I've had.
Reviewed Dec. 12, 2017
I wanted to buy a condo because my husband sold his home. He already had prior experience with a lender, so he referred me to them, and I went with AmeriSave. The process of getting my mortgage was very easy and everything was very black and white. The application and underwriting took 31 days or so. A lot of the transactions were worked out through email and a few calls. It was my first time to buy a home and AmeriSave made getting my loan simple and easy.
Every time I asked the loan officer anything and she didn’t know the answer right off the bat, she wouldn’t answer right away but she'd say, “I don’t know, but I’ll find out for you.” For the most part, however, she was very good at what she does and I was comfortable in working with her. She got moving quickly and if I had any questions, she got back to me quickly. I have already given her number to a few people and I told them that she’s easy to work with. On the whole, I had a very good experience with AmeriSave. The rate for the mortgage that I got was a little higher than I wanted, but it was fair and I’m happy with it.
Reviewed Dec. 12, 2017
AmeriSave responded first when I was looking for a loan provider. I wanted to lower my payments and pay off my truck. The process of getting a mortgage with them was extensive. I went through a bunch of steps that didn't seem to be necessary and stuff that I hadn't had to do in any other mortgage. They made the process difficult later on. They were asking for too much information than they needed. And the whole application and underwriting process took about a month. I've been through this loan several times and I never had to supply much information as I did for this. I was almost at the point of calling it off and starting all over with someone else. It would have been better if they hadn't gone into so much detail about something that they didn’t need. But their customer service team was all right. Although they were not so knowledgeable, they were courteous. I was satisfied with Amerisave.
Reviewed Dec. 12, 2017
AmeriSave Mortgage popped up online through the internet and I refinanced with them. Their online application process was very quick and efficient. The whole process took a few weeks and everything was good. They worked with me through email and phone. They were very persistent in following up with open items and attentive to the process. My interactions with their representative were all positive, in general. And, the rate I got was fair.
Reviewed Dec. 11, 2017
The application process with Amerisave was very easy. I liked how they walked me through. They told me what I was getting, at that day. Christopher was amazing. I did some mortgage quotes on places and they were pretty much the same. They seemed like wasting their time as you didn’t get the save estimate and stuff. Christopher was just awesome and on top of it, and answered all my questions. So, I really felt comfortable. The underwriting went super fast. This is my forth time refinancing, and by far the best. Amerisave is fabulous.
Reviewed Dec. 11, 2017
Matt from Amerisave kept the ball rolling really well. When I asked some questions, he always got the answer real fast. I've already worked with a few other people in getting quotes and Matt was extremely responsive. He generally answered within 24 hours. He contacted me through email and voicemail. With some lenders that I had before, I would go a week and not even hear from them. Matt didn't ever let it go for more than a couple days.
During the initial process, Amerisave sent me the webpage that had a breakdown of all the different options I could possibly have. That was huge and was very helpful. I was able to see every single option of the mortgage. The application process was also great. At every step, everything was spelled out pretty easily to follow and the usual signing was super easy, too. I also worked with Ian, and Matt and him were completely on top of it. The two of them really did a great job. It was the fastest move that I've ever gotten. It was well under a month that they processed and finished it all. The rate was better than expected. It wasn't as good as the one I had but I was expecting a much worse rate.
Reviewed Dec. 11, 2017
We were investing in a house and one of Amerisave's loan officers was the friend of my sons. I've done a bunch of homes and a bunch of mortgages and Amerisave's process was easier than some of the other ones I've had. My son and I got a co-signed loan from them and their loan officer got us going. It's tough to get a mortgage that isn't invasive but you have to do that because you're asking for a lot of money.
We had another loan officer working in another state with whom we worked with by phone and things worked easily. Also, we only had one follow up after I got the initial package of what was needed, which is unusual in mortgages. Usually, you get four or five calls saying you forgot this or that. I'm also happy with the rate that we got from Amerisave. I talked to some other companies, had farewell activities going on with Chase, and their rate was terrible. I'd recommend Amerisave. At first I wasn't familiar with them and I was thinking they're one of those payday loan type organizations. But that's not true. They're a pretty good organization
Reviewed Dec. 11, 2017
I wanted to pay off some bills and consolidate them. I sent an inquiry on the internet, got several responses, and talked to different companies. Then I decided to go with AmeriSave because their internet site gave more choices and had a lot more information on the mortgage than some of the other ones. Enrolling with them was fairly easy and completing the mortgage process took not more than a couple of weeks. I worked with Corey and Steven and they took care of everything pretty well. Their rates were also competitive. I'd recommend them.
Reviewed Dec. 10, 2017
I filled out an online-type of questionnaire and Amerisave Mortgage called. They’re one of the companies that followed up and applying with them was easy. They did an excellent job all in all.
Reviewed Dec. 10, 2017
I have an investment and a second home. I have done service with Amerisave before because their system is easy to use. I can get everything done in 45 minutes as far as application goes. You just go online to their website and provide them the information they ask for. The process that everybody else does is essentially automated. I don't have to talk to anybody. Once you finish providing the information, they will have somebody assigned to you and work with you from there. It's very convenient. I worked with three reps and two reps directly. They are awesome. They're very professional, eager to help you, very responsive, and courteous. That’s the amazing part of it. The underwriting process probably took a month. They are extremely quick. They asked me for information, they wanted to close the end of the month, much faster than I anticipated.
The home appraisal process was not what I was expecting, though. Accuracy of the estimates and the ability to work with the homeowners to make sure the number is correct could be improved. They underestimated the value of the home, I think about 7% to 10%. There's room for actual discussion. Previously, I've done other companies, and they appraised me exactly to what I was expecting at the market level that I never have to actually question that, given the money investment and the stuff you put into the house.
Also, there's one area that I feel like they're trying to reduce the value of the homes so I don't get take too much out of the mortgage, out of my equity from my home so I can invest more elsewhere. The appraising company who did the work, I lost the 10% while I'm back to them and trying to get more information. I still had a good experience with Amerisave, though. They're decent compared with other companies, not overly expensive. The process is so simple that I'm willing to wait until it's done.
Reviewed Dec. 10, 2017
I was trying to consolidate my two loans. The agent from Amerisave called me first and then we looked at the rates and decided that the rate was good. He was able to help me in locking the rate down. They were really responsive. If I make a call, they would definitely call me back within a reasonable time. It was a very good experience.
Reviewed Dec. 9, 2017
Amerisave had very competitive rates which I liked. Their process was also fairly easy and quick. Josh was very low pressured and was very consultative. He counseled and guided me throughout. He was very accommodating, always receptive and responsive. I was able to reduce my rate and therefore also reduced the length of mortgage. I went from a 30 refinance down to a 20. It was a very pleasant experience. Erin who was the processor was also very customer friendly and focused. She was very prompt and responsive to my needs. I made a last minute change and it wasn't a response of, "Sorry, I can't do that." She was extremely accommodating and made a last minute change for me. So I was very happy with the overall experience.
Reviewed Dec. 9, 2017
I was purchasing a home and I have used AmeriSave in the past. I did an online application and the mortgage process was quick and easy. The reps were very professional and there was confidence around who I was talking to. AmeriSave Mortgage isn’t some kind of a phishing scheme and they are superior to most of the other ones that I checked.
Reviewed Dec. 9, 2017
The rate at AmeriSave was favorable and everything played out exactly how we planned it according to what they told me was going to happen and the timing of it. We were fast-tracked so it took 40 days for the whole process. The person that I worked with was very responsive, answered any questions I had when I called it up with them. I'm very pleased and I'd recommend them.
Reviewed Dec. 9, 2017
It's easy with Amerisave and they're pretty much quicker than another lender. Their loan officer helped me a lot and she did a pretty much good work as much as getting the loan quicker. The lending process was good but they were asking a lot of documents that I felt like it wasn’t necessary. But I understand if that’s what they have to do. Their representatives were good. They quickly asked me whatever document I had to bring so that way we can get the loan quicker. So, whenever they needed something they let me know. They emailed me and I emailed back with the documents. I expected the rate to be a little lower though. They told me because of the co-signer was a little low score I didn't get the rate that I was expecting. Nonetheless, I had a good experience with them. I was in a hurry to get the loan and the seller gave me a deadline and Amerisave did it on that time.
Reviewed Dec. 8, 2017
I was trying to pay for my daughter's college education so I thought of getting a mortgage. Since I used AmeriSave Mortgage the last time, I called them. Their application process was easy to do because we've done it before. It was nice because it didn't have to do a lot of going somewhere and sign in. It was mostly all done online. It was time-consuming though because we had so many pages that we had to initial but it was a lot easier to do in my own home. Adam, their rep treated me very, very nicely. I love him and this was the second time I dealt with him. He helped me walked right through the process and stayed on the phone with me. My experience with Amerisave Mortgage was wonderful and their rate was the best I could get at that time.
Reviewed Dec. 8, 2017
I was looking to refinance with AmeriSave Mortgage to lower my payment. I found out at Lending Tree that AmeriSave had the best offer. Applying was relatively simple. Their website is good and it went pretty smoothly. It was spectacular. From start to finish, it took about a month. There were a couple communication issues with them regarding emails, but there’s nothing major. They got it covered and I’m very pleased. Keep up the good work, AmeriSave.
Reviewed Dec. 8, 2017
I refinanced with Amerisave and they are great. I liked their general online process plus their interest rate was very good compared to other banks. Everything was loaded online and everything was easy. Nothing was a surprise. I talked with Charles and he was very responsive. He was able to explain everything. I loved it. They relayed e-mails and responded very quickly. Condos take longer times to refinance but everything went pretty fast.
Reviewed Dec. 7, 2017
We've used AmeriSave in the past and we liked them. I went online to apply for a home mortgage. I also talked to our previous loan officer who has helped us a couple of times. He answered our calls right away and got us answers that we needed. He was awesome. And it was a very easy and very smooth process. Their rates were competitive and we will use them again.
Reviewed Dec. 7, 2017
I was looking for a VA loan and Amerisave came up through Lending Tree. They had the best rate and terms. The process was all online but it required me to send in a fair amount of documentation, scanning in a lot of stuff. Because it was a VA loan, the government was involved that was why there was more than there would have been otherwise. Whenever I submitted forms online, it got confusing. They could use some better instructions. Sometimes it seemed like they were wanting things more than once. They didn’t follow up a list of things that they needed, even though I had already sent some things in. I sent some things more than once to make sure that they had it.
But the AmeriSave staff was good. At the very end, whatever title company they worked with kind of jacked it up. I had to call the rep several times because they didn’t have our tax information right. They didn’t follow through whenever I told them initially it was wrong. There was a lot of back and forth with the title company than there should have been. But the rep was extremely quick to return email. All in all, it was a pretty good process.
Reviewed Dec. 7, 2017
Amerisave was willing to give us a better offer. We did a mortgage refinance with them because we have very good credit and I didn’t want to do the PMI. I applied online and their website was very easy to navigate. The application process went smooth and we got approved in 15 minutes. Jordan, their rep, seemed like he wanted to help us the best way that he could. He was honest and gave me options and told us what wouldn't work for us. And I can send him information from another mortgage company and he will let me know if it's good or bad without going with them. If I'd take out any mortgage or re-fi again, I would definitely go back to them. AmeriSave would work with anybody. They try to help people, and if they can't, they can guide them with information. AmeriSave did very well and we had a wonderful experience.
Reviewed Dec. 7, 2017
In obtaining my mortgage, I started with the bank that holds the paper and got a quote from them. Then I reached out to an online group funding where I put my information in. I talked to about five people and Amerisave was the one who consistently had the best to offer so I followed up with them. The loan officer that I spoke with was very knowledgeable, helpful, responsive, understood what I needed to know, and got me the information I needed.
However, the processor who it was turned over to was less successful in that respect. She had the tendency to act as if I was someone who had been in the mortgage business for 20 years, and was big on rapid-fire dropping acronyms and numbers that didn’t necessarily add up. And so, that portion was a little bit confusing. But I was always able to go back to the loan officer and get the information I needed when I couldn’t get it from the processor. We got a mortgage from them to reduce the term, and then get it down to 15 years and reduce the rate. And I feel good about the rate.
Reviewed Dec. 6, 2017
My experience with AmeriSave has been very positive thus far. Zachary **, Processor, has been extremely helpful in that he not only sends me updates via email, but has also called me to explain the status of my refi as we go along. He handles everything very professionally and I have been kept informed of where we are. They completed everything in such a timely manner.
Reviewed Dec. 6, 2017
AmeriSave staff were responsive to both phone calls and e-mail. They are on top of any issue that may come up. Goes out of their way to make sure everything is in order and ready to for a smooth and fast closing. They even keep an eye on the rate and let us know when it's low and time to lock in. This was my second time doing business with them and would not hesitate to recommend a friend or family.
Reviewed Dec. 6, 2017
Amerisave lived up beyond my expectation. I shopped around and they seemed to be professional. And the gentleman I spoke with was very confident in what they will be able to do for me. Amerisave's process of doing a mortgage was completely easy. We started on a Sunday and in two weeks on a Friday, we were done. We didn't have to worry about doing any inspection. And our credit was very good so it was not an issue. Amerisave's online application process was fast and everybody should be doing that. Also, the customer service at Amerisave called me on a regular basis while on the loan process. They were very courteous and they seemed to be caring. They knew our situation which wasn’t a complicated one but what I was trying to accomplish was different than what most people want to accomplish. And so, they understood that and they were able to work with me to get every item on my checklist completed.
Given that I've only been in my house for two years and that I have a bit of money to put down when I initially bought it, I pay very little money for my home each month compared to my friends who are renting one-bedroom apartments. So, it was fantastic. I liked the ease of using the internet program they have, knowing exactly what the thing was, and the constant communication. The signing at my home was fantastic, too. It did not interfere with my job or my day-to-day events as things were pending. And it got done very efficiently and smoothly. I would recommend Amerisave.
Reviewed Dec. 6, 2017
I was looking to refinance to get some additional funds. Of all the people that I spoke with, Laura from Amerisave was very helpful and very patient. I felt like she was a person that I could trust to go through the process. I liked the way she approached everything. Others would not return calls and Laura made me feel like I was someone important. She was very responsible and very knowledgeable, and all those things sort of added up to my decision to go with Amerisave. The online application process was very easy. Laura instructed me on what I needed to do next. It didn’t take long for the appraisal to happen. And then after that, we had the closing. It went very smoothly compared to other mortgages I’ve taken out. And based on other quotes that I got, Amerisave's rate was competitive. I was very pleased with Amerisave and I would recommend them.
Reviewed Dec. 5, 2017
My experience has been almost flawless. They work with the customer and do all they can to tailor your loan and get it through. After trying more than a yr to complete a refinance I think I will be getting this done.
Reviewed Dec. 2, 2017
I looked into a mortgage with Amerisave so I can streamline my VA loan. The process took about a couple of months and their rep, Frank, and his co-worker kept me in the loop. Their delivery was straight up. They didn’t leave me guessing about anything. I knew exactly what was supposed to happen and it happened like it did. Everything was perfect.
Reviewed Dec. 1, 2017
James exceeded all our expectations. He was very helpful about the loan process. He handled any concerns in a professional manner. He is an asset to Amerisave due to his knowledge and expertise in the loan programs.
Reviewed Dec. 1, 2017
Amerisave has lower interest rates than other companies. I had an FHA loan with them and applying for the mortgage was a very positive experience. The two gentlemen that I worked with, Steve and Chris, had been top notch and they work day and night. I referred most of my friends to Amerisave.
Reviewed Nov. 30, 2017
I have had 10 different mortgages over the years, and HAVE NEVER had such a bad experience as with Amerisave customer service. We had hail damage to our roof last year, and had the roof replaced. Three payments were required to the Roofing company: our deductible, the first half of the rest, and a final payment of about $5k. Fine. We paid our deductible, and got a countersignature from Amerisave, which took a month. I got the check from State Farm for the final payment 4 months ago. I tried to send it to Amerisave for countersignature. No. They wanted a lean waiver, which had to be notarized, stating that all monies due had been paid. Fine.
I explained the need to the Roofing company, which does good work, but is busy and old fashioned, and does not have a notary. Calling them once a week for 3 months, I finally got a notarized document. Ok, here we go. I sent the lien waiver to Amerisave. Something told me not to send the check until they verified receipt of the lien waiver. Then I noticed on the 6th of this month that my mortgage payment had not left my account. I logged onto the mortgage website, to find my loan had been sold. No notice. (A nondescript letter from Amerisave came to my mailbox 3 days later.) So: I found the contact info for the new mortgage company, and paid online, luckily missing the late penalty.
I called the new company, and asked if they would be countersigning the check, and they said: "No. That's the responsibility of Amerisave, since it happened when they owned the loan." Fine, I called Amerisave, and asked them, and they said they would notify me when the lien waiver had been approved. That was last week. This week I called the same processor who had been involved from the first, and NOW I'm told they don't own the loan anymore, and won't countersign the check. Grrr... I'm calling State Farm to see if I can work out something reasonable. I certainly won't ever use Amerisave again, and really advise others against them.
Reviewed Nov. 30, 2017
Holly ** and Jacqueline ** were excellent throughout the loan process. Holly provided timely information and advice. She was very patient and really helped to explain the various benefits of the different loan types. She went the extra mile and was available to answer questions after hours and on my terms. Jacqueline ** did an excellent job with the processing of my loan once I chose the one that was right for me. There were so many different items that were needed and Jacqueline made the complex task of getting all of these much more easy for me. She was available seemingly around the clock. I highly recommend Holly, Jacqueline and Amerisave. Thank you.
Reviewed Nov. 28, 2017
I could not be more pleased with the service from everyone at Amerisave. Our Originator, Processor and Closer all did an outstanding job. I want to thank Victoria, Nikki and Ed for their extremely high levels of customer service. Very professional! I would highly recommend them to anyone looking for a mortgage.
Reviewed Nov. 21, 2017
Matt & Allison really spent a lot of time working with me and going over the numbers (over and over and over again) until I felt comfortable and understood! They were friendly and knowledgeable throughout the entire process!
Reviewed Nov. 17, 2017
I have perfect credit. I am buying a condo in FL. I told them not to do the appraisal until after everything was checked. Charged me 520.00 and the next day told me appraisal was good but condo did not qualify because some of the vacation rental companies use hotels.com for some rentals... they could have easily checked that first. Don’t trust them.
Reviewed Nov. 17, 2017
The process is seamless; Amerisave marries digital technology with personal support all along the way to deliver outstanding service. It turned what is normally an anxiety-provoking experience into a worry-free transaction.
Reviewed Nov. 15, 2017
Amerisave was the best option for us at the time. The application process was easy to understand and customer service answered all our questions swiftly.
Reviewed Nov. 7, 2017
The communication between all parties involved was excellent. Mark and Glen were both very professional and personal throughout the entire Mortgage process. I was very impressed with how smoothly Mark and Glen both made the process (minus one minor issue with getting specific documentation). I would recommend and have recommended Mark and Glen to contacts.
Reviewed Nov. 7, 2017
If you are seeing more than one star rating, I would bet it has been done by the company. I wrote negative review, and they was after me everyday to change it. This company is so unreal. I have been shifted from one office to another. No one know what the other one is doing. They have my mortgage in such a mess, the county courthouse has no idea on what they have done. Andrew the person I was last working with, his voice mailbox states full, the recording say press zero for more help. Good luck with that, it doesn't work either. I really believe this company is a scam, maybe not a scam as much as do not care about you or how they handle your loan. They surely do not care about you after getting your mortgage.
I am to the stupid one, but this was all done while I was dealing with the sickness and death of my brother. If I was not dealing with the issues that I was dealing with at this time, I would have made sure things was done different. I can’t get any help from a mistake they made on my title, they know this mistake was made, but they can’t fix it now. They fix it by ignoring you and trying to ignore the issue. Well this issue will not go away. This is a costly mistake that they have made.
Reviewed Nov. 6, 2017
I had an excellent experience with AmeriSave Mortgage. My brother recommended AmeriSave to me as he had used them for a home purchase and a refinance and found they were efficient and had excellent customer service. I worked with Leon ** and Sabrina ** and they were both excellent. They assisted me with any technology questions I had since I did everything online.
They notified me regularly as to how the process was proceeding and they both had pleasant personalities which made the experience more enjoyable. The entire refinance took about one month and there were no surprises which I had found with previous home loan experiences. Thank you Leon and Sabrina! I will definitely recommend AmeriSave to friends and family.
Reviewed Nov. 2, 2017
You have honest, hardworking, caring, going beyond to help you get all the paperwork done. They work step by step with me, when I had no idea what to do or fill out paperwork on my own. James stuck with me 3 hours and Nikki days helping me and emailing me when she called me and I couldn't answer my phone due to work. Nikki has worked on my refi and has not given up to help me succeed in refi my home. There is no company to even compare you to. You are #1 rated in my eyes and I tell everyone about Amerisave, not to hesitate to call James ** or Nikki **.
Reviewed Oct. 31, 2017
Both Erin and Jeff were terrific! They did what they said they would on time. This was by far the easiest loan we have ever had and we've had several. They explained everything! They got it right the 1st time with no do overs or extra paperwork! Usually getting a home loan is stressful. It was actually pleasant this time. We were really impressed with both of them. Thank you!
Reviewed Oct. 31, 2017
I am completely satisfied with the whole process with Rickey **. He has clarified and explained the whole process with detailed. His personality and attitude made this process more easier and clear to understand. Thank you very much Mr. **!
Reviewed Oct. 31, 2017
Tim was very helpful and patient with me. Guiding me through the application process and helping select the optimum mortgage. The result was better than that from my current mortgage company who I gave a chance to compete at their request. I will have a relationship with this company when I get my mortgage.
Reviewed Oct. 30, 2017
My husband and I have had an excellent experience with employees of Amerisave thus far. Matt ** has been thorough through our process and has kept us updated every day. He has truly kept our best interest in mind. The website itself is easy to navigate and upload documents into. I highly recommend Amerisave!
Reviewed Oct. 27, 2017
I have worked with Amerisave for a new home mortgage. I couldn't ask for a better experience. Ryan and Clayton are extremely kind. The treat me like a friend. They follow up with me whenever there is something to be signed or added. They don't just send me an email, they also call me and tell me what they need and why they needed it. Every detail is perfection. Their customer service is outstanding and I should know because I was in customer service for twenty years. In my opinion, they are tops in their field. So glad I found them.
Reviewed Oct. 26, 2017
They say Moving is one of the most stressful things a person can go through... and I would have to agree; BUT working with Evan has been one of the best customer experiences I have ever had. It has been so refreshing to have someone that I can trust and rely on throughout this entire process. He has been my trusted advisor and I would be lost in this process without him. Evan deserves a promotion! Thanks for the great service! (Mark was also wonderful to work with).
Reviewed Oct. 9, 2017
I so appreciated the concerted efforts of the Amerisave team towards a speedy approval of my refinance. My closing occurred less than a month after I started the process... And with having to bring under $300 to the signing... Pretty fabulous!
Reviewed Oct. 3, 2017
Do not use AmeriSave Mortgage. They lied to me about the money I would get back when my loan closed. Also due to their delays it caused my loan not to close in time costing me additional funds. Once the loan closed Alex ** would not return any phone calls to explain why I didn't get the funds back that he once verified by email and text that I would receive. They cannot be trusted.
Reviewed Sept. 29, 2017
Before I even got off the phone they charged me 450 to my bank account for an appraisal. They told me I have 30 days to look over the offer and let them know and I wouldn't be charged until they set foot on my property and I had made up my mind which loan I wanted. They lied. If they lie about this what else are they lying about? No thanks.
Reviewed Sept. 28, 2017
Ease of AmeriSave Mortgage Corporation's online service provided to refinance my home mortgage. Also working with AmeriSave's representatives Steve ** the loan originator NMLS ID #**and Evan ** the processor NMLS ID #** made this refinance pleasant and was accomplished quite easily.
Reviewed Sept. 26, 2017
I just got done refinancing My house with Amerisave. I started out with Shane ** Who did a great job getting me through Filling out the forms and explaining things to me then my processor was Joseph ** who did a great job and got me across the finish line. I would definitely recommend Amerisave To friends and family. It was a lot easier than I thought from start to finish. It took about 3 weeks.
Reviewed Sept. 22, 2017
I went through a company, not to be named, paid for an appraisal, and had to back out because the loan originator did not understand my needs and he put his own needs first. Having a sour taste, I was skeptical, yet optimistic about Amerisave Mortgage. Tim ** was incredibly patient, understood my needs, and directed me to the proper course of action. Scott ** followed through to closing. Everything was done in a timely manner and the loan was closed promptly and professionally. That was a few months ago. I was told if rates dropped within a year, they may be able to assist at no cost. I got call back and they came through yet again. I lowered my interest rate and monthly payment. Win/win. Tim gets credit for a new loan, and I get a good deal. Honest and trustworthy come to mind for this group. Cheers.
Reviewed Sept. 18, 2017
Very professional. This was a very smooth process beginning to end. Couldn't ask for better. When the competitors in the offers could not come close to matching, much less beating the Amerisave offer they ALL insisted there would be a bait and switch in the offer, interest rate or closing cost bonus offered by Amerisave. Guess what, they were also all wrong about that as well. They just had nothing to compete with except false negative predictions. You are in the right place, right here my fellow Veterans.
Reviewed Sept. 18, 2017
I wish I could give negative stars for this company. Everything was going fine, approved and moving forward. Last minute they denied me asking for proof of bankruptcy. They knew everything since day one. Not only did they string me along and waste my time, they also put me further in debt after charging me for my appraisal. Very bad company. Be warned.
Reviewed Aug. 26, 2017
When I was hunting for a home, I made the mistake of putting my info into LendingTree and Quicken Loans, thinking I could just view the rates. Instead, they shared my info with a ton of lenders, who then took the liberty of barraging me with calls. One of those lenders was AmeriSave. At the time, I was near 2 months away from closing because I had to wait until I turned 59 1/2 to withdraw from an IRA to use it as a down payment. So, he said he would call back in a month and a half. In the interim, I decided I wanted to get the loan through my credit union because I didn't want my loan being sold from one bank to another. I wanted it local.
When the guy from AmeriSave called me back, I told him I had already chosen a lender. He behaved like a petulant child, "Well, I hope you enjoy paying higher rates!", proceeding to act like I owed it to him to be considered - among the other two dozen mortgage companies who also had called. However, unlike AmeriSave, none of the others acted like spoiled children who didn't get their way. At least now, I know to never do business with them. I can't stand companies who hire people like this guy. It speaks poorly of them.
Reviewed Aug. 18, 2017
Amerisave - The big online mortgage people!! Be careful. It’s better to go somewhere else who works on your mortgage application than this company where people are busy, don't return calls, give out immature information and behave like robots (not fully programmed!!) I had to deal with inexperienced people (loan office - Tim **, and loan processor - Holden **). These people have least information in what they work, not sure how the banking works (grr!!!).
Here is a simple example of the frustration I went through: For one of the check deposits in my account, they wanted me to show the deposit slips. This even after showing the copies check. I wrote to them that the deposit slips is a thing of past and no one uses deposit slips anymore as the deposits now can be done at ATM machine or via a phone. I read some of the very good reviews, but the people that I worked were lacking knowledge in mortgage and banking industry!! I tried to reach their manager, but was given a voice message!!
Reviewed Aug. 14, 2017
Closing on 8/15/2017. We definitely recommend AmeriSave to everyone for all of their mortgage needs. From the beginning of the loan process to the end our Loan Officer (Mary **) and Loan Processor (Kristen **) communicated with us daily by phone, email or through the AmeriSave secure website to ensure that all actions were promptly taken to close our loan on time. When Kristen was unavailable for a short period of time, another Loan Processor (Tiffaney **) contacted us to advise of her absence, provided a status update and answered all questions we had. Their friendly, expert customer service combined with the awesome, easy to navigate secure website kept us informed during every step of the process. Thanks again Mary, Kristen and Tiffaney for your outstanding customer service and making this transaction a pleasant, informative experience!
Reviewed Aug. 12, 2017
We are refinancing and consolidating ALL our debts. At day 7 we are going to underwriting if appraisal gets sent... granted we had all docs in and appraisal completed by day 5. We'll see, fingers crossed. If it goes through our monthly bills drop by over $1200. WOW.
Reviewed Aug. 8, 2017
Good fees and rates. Their origination process is good enough. Extremely poor loan-processing and underwriting process, a lot of unnecessary paperwork, very poor customer service. Their goal is to get you apply and locked in, they don't seem to care about you or closing of your property. AVOID.
Reviewed Aug. 7, 2017
Everything is streamlined and controlled in one place online. Great experience! Keith **, Loan Originator and Tiffany **, Loan Processor are excellent at their jobs. I just started the loan application 10 days ago and my loan is in underwriting for the final approval today, Keith and Tiffany have both called today to say all requirements have been met, the overall cost came down by $300 due to a favorable appraisal and we should be closing within the week. I recommend Amerisave Mortgage to everyone in need of a mortgage or refi.
Reviewed July 18, 2017
The efficiency, the ease, and the speed with which the process was accomplished was amazing! Both Suzanne ** and Nicole ** were a pleasure to work with. They were extremely competent, knowledgeable, and pleasant professionals who were ready to answer any questions we had. Not one call or email went unanswered, no matter what time or day it was. Suzanne made the online application process smooth, and actually enjoyable! Both Suzanne and Nicole facilitated a smooth transition from originator to processor; excellent professionals and a credit to your company! I also must mention that after much research, Amerisave's rates are the best we found. A pleasure to work with in every regard.
Reviewed July 11, 2017
This company will run you around for information. Once you give them and they will continue to ask for it, over and over again. They are very disorganized and have no quality checks in place. After dealing with them for over a year the closing finally happened. Now they aren't paying out the funds. The staff is very rude and they do not respond to requests in a timely manner. Do Not Ever Use this company.
Reviewed July 1, 2017
We consolidate our 1st and 2nd mortgage with cash out. I'm not an expert and I thought that this process would be very tedious but since the beginning Conner ** and then Benjamin ** were very helpful answering my questions and debts. Always available on the phone or via email and we chose Amerisave because they offered us a good rate and no origination fees that other companies charge which saved us a couple of thousands. Very satisfied with Amerisave. I recommend them 100%.
Reviewed June 30, 2017
We are very satisfied customers with Amerisave. The loan originator John ** and the loan processor Ben ** allowed us to get great rates, personable attention to our needs, quick follow-ups to our questions and close this loan with a perfect score on satisfaction. Great team. Thanks for all your work.
Reviewed June 13, 2017
I love how the loan processor kept me informed of each step of the process. Her level of service and knowledge is impeccable, always available to answer any questions with politeness, knowledge and patience. Excellent Service to customers. The loan originator also delivered impeccable service. I would recommend agency to friends. I was very skeptical at first but he made me feel comfortable.
Reviewed June 5, 2017
Your staff has been extremely courteous. I had several questions regarding this loan and they answered everything thoroughly and with a quick response. They kept me up to date on every step. In addition to your staff, your website is extremely helpful. It's well designed and easy to use.
Reviewed June 1, 2017
I want to personally thank both Melody, Shamane for a wonderful experience we went through with Amerisave. I just am very impressed with how professional you two are. You both are the best of the best!!! I can't believe how easy and smooth everything went. From myself and my wife thank you very much!!!
Reviewed May 31, 2017
I would like to thank Mr. ** and Mr. ** from Atlanta on helping me to achieve financing on my loan. 2 professional individuals that answered all my questions within a timely manner. Would recommend them to others trying to finance their homes.
Reviewed May 31, 2017
Your review comments: People were very pleasant, kind and thoughtful. People were knowledgeable and conscientious. People were prompt, courteous and kind. Drew ** was outstanding. His expertise, patience and knowledge was paramount in getting my loans. Chris ** was tremendous in closing the loan. Always there, courteous and an asset in closing the loan. His abilities were a great asset in the loan.
Reviewed May 31, 2017
One thing I would like to say that Loan professionals were real professionals and dealt with few hiccups with patience and great coordination among themselves. If I have to get another loan I would definitely go with Amerisave. Great Job done.
Reviewed May 31, 2017
Mark ** and Ryan ** are very knowledgeable and have been extremely helpful. This process has been easy due to your great customer service. The upload portal is a helpful way of communicating what information is needed between the two parties and also the status of your loan.
Reviewed May 31, 2017
I'm still in the middle of my mortgage process, but Amanda has kept me in the loop every step of the way with emails, as I requested. Forms were easy to download or sign on my phone, and I'm able to see how the process is going by clicking on one link. Thanks!
Reviewed May 31, 2017
During my loan process, I felt Amerisave failed in communication, customer trust, understanding my needs, customer service, and valuing me a not just a customer, but a returning customer. I'll give them 2 stars - one because they closed on the loan and one because everything was online. However, the lack of communication, customer appreciation, and customer service will result in me not using Amerisave's services again.
One problem was documents were requested (and uploaded) multiple times. Occasionally documents would be deleted from my uploaded document list and be requested again. Other times the loan processor would state they could not view the document so I would download the document from Amerisave's site and then upload the exact document I downloaded. For 2 documents, contact information was provided as requested and followed up on by contacting my insurer and landlord. However, Amerisave asked me for these documents two more times even though they had the information.
A second problem I encountered was the inability to reach my loan processor leading up to a critical deadline. The processor stated that due to mismatched information between my paycheck and offer letter for a new job, the loan may not be approved. The day I had to decide to back out of the purchase contract or continue I was unable to reach the processor after leaving messages and emails. Additional calls were placed to the sales agent, sales manager, and two other processor, but it was not until 2:50 PM (70 minutes before I would have to cancel the purchase agreement) did I get the information I needed.
The lack of communication, lack of understanding of timeliness of updates, and other issues left me unable to trust Amerisave to come through for me. In the end, they were able to close on the loan, but not after I lost trust and tried to find other lenders to step in and possibly rescue me. Due to the loss of trust and stress involved during this closing, I do not see myself using Amerisave for another loan.
Reviewed May 30, 2017
The loan originator and loan processor both were very proactive, thorough and responsive to answering question. I appreciate their professionalism. Most of the process has been paperless and online and I was originally concerned but to the point the process has been very smooth and I have no complaints and I have been waiting for negative issues but the process has been seamless.
Reviewed May 30, 2017
Very responsive to questions and both Kelly and Jeremy were very knowledgeable about the process and protocol. I certainly would recommend Amerisave to others for a new mortgage or refinancing to a new loan. I'm a repeat customer and the service I received the last time was instrumental in choosing Amerisave over other lenders.
Reviewed May 26, 2017
I began the application process on May 6 with a VA cash out refinance, and the loan received final approval with a confirmed date of closing 20 days later (May 25th). While the customer has to be prepared and provide requested documentation in a timely manner, in order to close a loan in less than 3 weeks requires employees who know what they are doing well, which was obvious in this case.
My first time using Amerisave was in 2011, and the employees I came in contact with during that process left such a positive impact, it became a very easy decision as to which mortgage company I would use this time. I put added pressure on the process in both cases due to having a very limited phone voice from previous throat cancer, requiring the majority of the communication either by email, text, or the AmeriSave online portal (which I think was awesome). I genuinely appreciate the fact that AmeriSave employees worked around this communication limitation as if it didn't exist. As mortgage needs surface in the future with family and/or friends, I would not hesitate recommending AmeriSave to meet those needs. This is a legitimate thank you.
Reviewed May 25, 2017
Refinancing and debt consolidation with AmeriSave was easy and stress-free with little paperwork and great transparency in every step of the process. Agents were friendly and extremely helpful, explaining what was needed and how to obtain required documentation. I would recommend AmeriSave to anyone looking to refinance their home.
Reviewed May 25, 2017
I highly recommend Amerisave. It took me 3 houses before I find the right house and Amerisave is so easy and convenient to use. I was working with Thomas ** and Brandy **. They were both very professional, easy to reach and available to answer my questions almost 24/7. They were very efficient and helpful to get things done. They both walked me thru all the steps in the loan process. I am truly happy and highly recommend both. Amerisave thank you. Amerisave website is very convenient. Your staff are excellent to work with. Thank you!
Reviewed May 25, 2017
Amerisave was very professional and I would highly recommend them to my friends, neighbors and family. They quickly put my refinance together and made the process easy. The team kept me informed every step of way and were always available for my calls or were able to get right back to me.
Reviewed May 25, 2017
Melody ** and Nicole ** were AMAZING!!! This was the most smoothest refinance we have ever done. When I called I got to speak directly to the person I was calling and if Melody or Nicole wasn't there they called right back. The process was 33 days!! Everywhere else I checked it was going to be 45-60 days to close. I've already shared my coupon to a friend and gave Melody and Nicole's phone number to the notary lady that came to our house. Closing costs were exceptional. Not like Bank of America and Summit Funding. Thank you sooo much Melody and Nicole and Amerisave!!!
Reviewed May 25, 2017
Tim ** is a master of service. Quick to respond and action but willing to give you the space you need if/when shopping rates without breathing down your neck. We were very impressed! When they weren't able to match a rate we got elsewhere, they offered $1k after we close. They are an excellent alternative to the "big banks."
Reviewed May 23, 2017
I was very pleased with the refinance process of our loan. Ken ** and Amanda ** were very friendly and professional. I will recommend Amerisave Mortgage Company to anyone I know looking to finance a home or refinance their loan. We received a very low rate and there were no out of pocket expenses.
Reviewed May 23, 2017
Fast, professional, courteous! Respectful! Has been an amazing experience. Will never go anywhere else again. The gentleman that took care of us, was just that, a gentleman. We completely felt like customer service was #1. From start to finish, can't complain about one thing.
Reviewed May 23, 2017
I had a lot of hesitancy in deciding to use AmeriSave because of all the older negative reviews. But their rates were consistently the lowest so I decided to go with it despite the hesitancy. The loan originator (Cindy) and processor (Ian) were extremely helpful and if I couldn't get a hold of them right away, they called back in a timely fashion. While there were some frustrating things that happened during the refinance, none of it was because of AmeriSave. They worked with me from start to finish and I couldn't be happier with the result. I will definitely consider them in the future.
My guess with all the older negative reviews is that a lot of folks aren't ready to refinance or purchase due to low credit or complicated work/life situations or just don't understand the process. Because of that, they might get rejected outright or underwriting needs to do a lot of research to figure out if they can approve their application. When that happens, it can drag on and folks don't like it so they complain. This was not my experience and I would gladly use AmeriSave again.
Reviewed May 23, 2017
Well, the refinance process was less stressful than what I had anticipated. John ** was the first person I had interacted with. He patiently walked me through the online mortgage application process and answered all my questions and offered information that he felt was most helpful to me. He did not rush me to make decisions. No pressure, just information as I needed it. Chrystal ** was helpful and very forthcoming with pertinent information for me. She answers her phone when it rings. That's amazing. Most places do not have humans answering telephones. Thank you Chrystal. I am happy with the refinance experience provided to me.
Reviewed May 22, 2017
AmeriSave Mortgage Corporation, especially Ken ** and Ben ** have been an absolute pleasure to work with. We are in the process of closing two mortgage loans with them. They have exceeded my expectations throughout the entire process. Ken's communication and valuable advice as well as Ben's rapid responsiveness, key ability to anticipate and move the process along even when I needed a little push was unbelievable. Every interaction with them has been exceptional. I highly recommend AmeriSave especially these two professionals! I look forward to working with them again.
Reviewed May 22, 2017
The quality of service was superb and my expectations were definitely exceeded. Deborah and Shamane worked hard to get me the loan package that I wanted, and wound up delivering more than I had hoped for. The website is extremely intuitive and very easy to follow each step of the way. I was treated very professionally throughout the whole process. I would strongly recommend Amerisave to my friends and family.
Reviewed May 22, 2017
Everyone is spot on, friendly and keeps you informed of everything that is going on with your loan process. They do not waste anytime getting anything done and are so helpful with assisting you in whatever you need in this process. I would say very customer service oriented!!! 100%.
Reviewed May 22, 2017
I would like to thank very much Nikki ** for the exceptional customer service that she offered to me throughout my loan processing. Her responses to my inquiries were always instantaneous, friendly and detailed. Again, thank you Nikki.
Reviewed May 20, 2017
It has been a pleasure doing business with Amerisave. I especially want to mention Ray ** and Megan **. They have been extremely helpful and courteous, and have answered all of our questions promptly. I would enthusiastically recommend Amerisave to our friends and family.
Reviewed May 18, 2017
Kris and Tiffaney were great to work with. All of the timelines were spelled out and when I had a question, they responded very timely answering all of my questions. I would certainly recommend Amerisave to anyone who wants to refinance their home.
Reviewed May 18, 2017
The great communication from Will **. He is just the best throughout the entire process. He gives me the heads up for any additional info and is ALWAYS available at any time for whatever I need. Will has been a tremendous lifeline for me and what a great asset for Amerisave.
Reviewed May 16, 2017
My husband and I just closed on our third home and looking back I wish we would have found this company sooner. The entire experience was fabulous! Any time I called, I got a hold of "my person" right away. There was no phone tag and that's unheard of! Emails were answered promptly and any time I had something to review on their website, "my person" would also call us to make sure we understood everything okay and went over all pages with us. I LOVE their website. Very user friendly. Gives you a great timeline, shows you how to contact people, and the uploading/downloading of documents was the best by far. Closing was a breeze and we had all of our documents way before needed. We would HIGHLY recommend AmeriSave.
Reviewed May 16, 2017
Rebekah ** did a great job! She kept us alert to what we needed to do to get the process done and she stay on top of all the paperwork. It is an overall easy and beneficial experience. We are very pleased with our re-fi. Thanks so much. God bless...
Reviewed May 16, 2017
Rosalyn and Trevor provided excellent customer service. They are timely and efficient. He made the loan origination process as convenient as possible and answered all questions thoroughly and promptly. Rosalyn is courteous and follows through on all requests in a professional manner.
Reviewed May 15, 2017
I found the online application and processing system quite easy to use and a convenient way of getting the job done. Amerisave came in $400-$500 less on closing fees and much less required in escrow. If everything holds true I'll come into closing with about $1,500 less than any of the other offers I received and the lowest percentage rate without buying points!
Reviewed May 15, 2017
Robbie and Jeremy on the Amerisave team were the best. They were diligent, very professional, and kept me aware of everything throughout the refinance process. They were in constant communication with me every step of the way. They made this effort seem too easy and smooth. This team is what makes companies successful.
Reviewed May 15, 2017
The enthusiasm and drive everyone had to help work through each issue that inevitably comes up when working on a new mortgage was wonderful. Taking stress away from a highly stressful process is always a good idea and my contacts at Amerisave are highly skilled in the art! Thank you for all the love and compassion!
Reviewed May 12, 2017
Shaun ** & Clayton ** have been awesome through the application process so far. They are personable and friendly. They assisted with the application questions, kept us informed each step of the way, and responded quickly to issues/concerns. Thank you!
Reviewed May 11, 2017
I want to thank you for the excellent service we received from two of your BEST employees, Deborah ** from your Michigan office and Amanda ** from your Kentucky office. From the start Deborah went to great lengths to help us while filling out our application; answering the many questions we had for her and making us feel like we were family! Amanda took over and just as Deborah did, she made our whole loan process EASY and EFFORTLESS! Thank you Deborah and Amanda and God bless you both!
Reviewed May 10, 2017
Chris, the person dealing with my refinance, is keeping me up to date with all updates. it is good to have the personal touch. In addition, any time I had a question, Chris was extremely quick to get back to me. All in all, great service. Thank you Chris.
Reviewed May 9, 2017
Attentive. Prompt. Professional. Followed through on representations and promises. Listened and provided detailed, understandable answers. Cordial and pleasant employees. The entire process from application to closing was less than a month. Closed without a hitch with highly qualified specialists. I would strongly recommend Amerisave to anyone seeking a fair, reliable and honest lender.
Reviewed May 9, 2017
I work out of town most of the time. Amerisave made it so easy for me, a first time home buyer. Amerisave was honest and upfront about rates and fees, unlike the other 2 online mortgage companies I shopped. I am very pleased with the product and service Amerisave provides. Both, John ** and Bob ** were extremely helpful. They kept me updated through email, and they called me over the phone at times that I was able to talk. They were very thorough and answered all of my questions. I would recommend Amerisave to anyone!
Reviewed May 9, 2017
Refinanced with Amerisave. Total process took 2 weeks from start to finish. Amanda and Matthew (who helped me), were fantastic. Always prompt on phone calls, emails, and relaying current status of loan process to me. Was one of the easiest and quickest loans I've ever experienced. Would highly recommend this company to anybody!! Thanks again!!
Reviewed May 9, 2017
Todd and Nikki did all the work and followed up every day almost. They made the process fast and painless. Best interest rates too. If you have questions they are there for you. If you need a loan or refinance I highly recommend you ask for Todd when calling Amerisave, he will guide you and tell you the truth.
Reviewed May 8, 2017
We are working with Brian ** at Amerisave and he has kept us informed every step of the way. He is a very personable young man. He has gone out of his way to explain everything that is happening and what will come next. Brian is always available to answer a quick question or find the answer for us. We would recommend him to anyone wanting personalized, competent service!
Reviewed May 7, 2017
This is my third transaction with them the past year and half. Everyone has been prompt and they've always keep me up to date with the progress every step of the way. They've update their back system. It's so much more streamlined and efficient. I'm thinking it's going to save me a lot more days until closing.
Reviewed May 5, 2017
Your website was very easy to navigate and kept us updated on the progress of our loan. Both Matthew ** and Ryan ** were very communicative throughout the process, answering ALL our questions (and we had many) both on the phone and email. The rate and costs were as advertised. Being able to upload documents to the portal and downloading forms were straightforward and easy to complete. If we ever need to refinance or procure another mortgage we will definitely call AmeriSave.
Reviewed May 3, 2017
My loan officer, Nate **, was phenomenal! He was very thorough and explained everything each step of the process. He put my needs and desires first and worked very hard to accomplish my goals. His communication skills were excellent as he worked between realtors, appraisers, loan processors, and underwriters... I was so thankful to have such a considerate, knowledgeable, and truest professional loan officer, like Nate **, working for me to get me the best transaction possible in the smoothest manner possible! Thank you, Nate!!
Reviewed May 2, 2017
I refinanced to lower my monthly payments. After signing on LendingTree site, I was contacted by several lenders. I chose Amerisave for reasonable rate and closing costs. All the staff were amazing and very courteous. I won't hesitate to recommend to my family and friends.
Reviewed May 2, 2017
Professional, knowledgeable and very efficient. Trevor, Jessica, and Kelly were fantastic to work with. It was a great experience from the very first phone call to closing. Amerisave's online system, which allows you to upload all your documentation and follow the progress of your application, is genius. We will definitely be using Amerisave again in the future!
Reviewed May 2, 2017
We have had good luck with all the loan information, and the loan company has done a very great job. So far we have got everything they needed, and I hope they sent us everything we need. All seems to be working out very well. Thank You!


