AmeriSave Mortgage Reviews

I was a little concerned with some of the reviews that I have seen regarding Amerisave, but decided to give them a try and be my own judge. In the beginning things went well. A few documents were asked for several times as other people had mentioned; however, I kept a folder of everything that I submitted and it was easy to resubmit the requested information. Honestly, there was only two or three of these requests. The overall process was good. I got the rate that they quoted, got a refund check when the process was completed because they calculated some items too high - but better to get a refund than still owe! I would recommend Amerisave and use them again if the opportunity arose. However, I hate the lender that bought my mortgage from Amerisave!

We used Amerisave to refinance the mortgage on our primary home into a 15-yr fixed rate. We selected an interest rate on Amerisave.com that was not quite the lowest available, but Amerisave paid essentially all of the closing costs (other than escrows). It was a great experience. We were a bit concerned that there would be hidden costs along the way, or long delays, but there were not. Everyone at Amerisave responded quickly to any questions or concerns.

We processed 2 mortgage refi's with Amerisave in late winter/spring 2013 and were impressed with their straight forward approach, lowest rates and good service. Their document processing through their website was convenient and robust.

Overall I was pleased with the process; however I felt that towards the end the number of repeat questions and constant Rehashing of information in my accounts was overkill. A couple of the verification letters were definitely unnecessary and annoying. The unwillingness of the underwriter to put my trust on the deed was extremely annoying. I of course accomplished that shortly after closing by doing a quitclaim back into the Trust.

I refinanced my home mortgage online with Amerisave. At 1st, I was skeptical with the rate if I would be paying any additional hidden processing or fees. The entire process was so easy and I never had to go to an office to sign anything. I did it all online and final signatures were done at my home. The best home loan by far and wonderful process and great fixed rate.

Excellent Service from Representatives. We were extremely fortunate to be paired with Kristina ** for the processing of our loan. She was always available when we had questions, even checking in with us while she was on vacation to make sure things were in order. She is extremely knowledgeable about Amerisave's products, has excellent follow-through, and - most importantly - always made us feel like we were her most valued customer. In just 18 days from making an offer, we have closed on our new home. I would highly recommend Amerisave based on the service I received from Kristina **.

We bought our home almost four years ago with what we thought then was a low interest rate. However, as rates continued to come down, we couldn't pass up the opportunity to refi for a lower payment, which has allowed us to pay extra principal each month. Our most recent refi with AmeriSave was the second since buying the house and probably our last. The AmeriSave online tools were extremely helpful with monitoring various interest rates and terms and then locking, once we found the best refi for us. After locking in our rate, the process was very transparent and simple to upload documents through the AmeriSave website. Our closing was scheduled at our house after work hours and went very smooth. I would recommend AmeriSave to anyone looking to refi their current mortgage.

I had a great experience with AmeriSave. Al and his team were very helpful during the entire refinance process. I will tell my friends and family to use AmeriSave the next time they need a mortgage.

I used Amerisave to refinance my mortgage a few months ago and I was very happy with my experience with them. They were quick, responsive and I was always able to keep track of where we were in the process online. I especially liked that the final numbers were extremely close to the initial numbers I was quoted. I was doing comparison shopping with 2 other lenders and the first one couldn't come close to matching their rate and the second one said they could match everything, but when we started putting numbers down on paper, they were adding a bunch of closing costs that I wasn't having to pay for Amerisave. Probably the best thing I can say is I can't remember any negatives at all. There was no drama, no last minute surprises, nothing very memorable. I was able to do everything except the final paperwork signing easily and quickly so it didn't interfere with my work day.

The entire process has been made simple by my loan processor Geneva and the great team of people with whom she works. Amerisave has far surpassed my expectations.

The Amerisave Mortgage Processor I worked with was clear, professional, and a great communicator, in that he responded quickly to any question or problem I had. As did I. We worked together to complete the paperwork.

This is my second time refinancing with AmeriSave and I was extremely happy with my experience both times. Everyone I had contact with was very helpful and quick to answer any and all of my questions. They helped me through the entire process. I would highly recommend using them.

This is the second refinance we've done through Amerisave. Both times the process have been very smooth and completed very quickly. Our loan officer and loan processor were very responsive to our questions and phone calls and displayed a very helpful attitude. Both times our loans closed on time. I would not hesitate to use Amerisave again.

I recently refinanced my current home and then used my cash to purchase a second home. AmeriSave made processing both transactions easy and simple and received great rates. I worked only with two AmeriSave employees, Mike ** and Ryan **, and both kept me informed and helped me through each step. Getting a mortgage over the internet requires the borrower to be more active than if I had gone through our neighborhood bank, but the money I saved was well worth it. Plus, the AmeriSave staff is also there to assist - they don't go home at 5 pm. Many times, Mike ** and I would correspond late into the evening.

Working with Amerisave was a pleasure. Pros: easy online upload of all required documentation, extended interest rate lock, processors were prompt and courteous with responses, closing was a breeze. Cons: underwriter took forever to sign off on certain items, contracted appraiser made an error that caused a major delay in the closing of our loan.

I expected delays and disappointment (based on prior experiences with other lenders), but I was surprised. My contact person was responsive, answered my questions quickly, and kept me apprised of what to expect. The rate was the best I could find too, so the service was the icing on the cake.

I was looking to refinance my first mortgage and a home equity loan. I started in 08/12 and got several solicitations from various lenders. One was from Grant ** and I called him to check the rates. At that time it did not seem like the right thing to do. Every so often from then on, I would get an email from Grant telling me the rates at that time. As rates got lower in early 2013, I started looking for a loan and got a rate quote from one of your competitors and started working with them. Just as I was ready to commit to them, I got an email from Grant that seems better than what I was getting. I called him and things were put in motion. Things went fairly smoothly. Some documents were asked for twice which was disappointing but no great problem. Grant turned me over to a processor, Rene **, who was outstanding to work with. I could not have been happier about working with her. From my first contact with Grant to approval, it was three weeks and closed within 4 weeks of that same first contact. Having processed mortgages years ago, I really appreciated the great job they did.

I would highly recommend Amerisave. They had the best of everything - Interest rate excellent, you get to pick the loan that best suits your situation. They made it so easy to transmit all info to them by uploading it directly to their website. Everyone I dealt with was friendly, respectful, knowledgeable and helpful. Best of all, the entire process from first contact to loan closing was completed in one calendar month - Phenomenal! Amerisave is head and shoulders above the numerous other loan companies I've dealt with over the years.

I was contacted right away after expressing my interest. Every person I came in contact by phone or email was thorough, pleasant, and knowledgeable. I appreciated their wonderful communication. I would and have recommended their services!

Our mortgage processor (James **) was very honest and helpful, and did everything he could to make this process as painless as possible!

Overall, we were satisfied with our service.

Amerisave wont give you a second loan. They rejected my loan app for a second home near the existing one.

Good & quick loan approval & funding process with fees to be the same as advertised in their website.

It seems like other folks' experiences vary, but for what it's worth I had a good one. My rep was helpful, explained everything, was a frequent communicator, and even worked to get me the best pricing when I asked for it. In the end, I got a very good interest rate and paid nothing for the refinance.

My experience was positive. Overall, I would rate Amerisave as a positive experience. I received excellent service, a responsive staff that answered my questions, and a fairly quick closing. I would recommend them to anyone looking for good rates and a fairly expedited closing.

I refinanced an existing home loan with Amerisave Mortgage. Their rates were very competitive, and I received exceptional service from their professional staff. I would highly recommend their services to anyone looking for a home mortgage.

I have refinanced twice with AmeriSave and they exceeded my expectations both times. Their rates were excellent, their online system was easy to use, and their in-home closings were very convenient. The reason they exceeded my expectations, however, is that both times I had issues getting the loan package I wanted, and both times they made accommodations so that I got the loan package I wanted. This is the kind of service I expect (but don't really get) from the bank with whom I have a longer and deeper relationship, and I certainly didn't expect to get it from a heavily online operation like AmeriSave. I give AmeriSave a very positive rating precisely because they provided this type of service.

Highly recommend. Easy to upload all the required docs/No faxing or mailing. Quick loan approval and processing. I would use Amerisave again.

Raised my closing costs double halfway through the mortgage process! Had I known that they were going to do this I would not have used them. But I had a contract on the property and did not have time to secure another mortgage in time before closing. Asked for more information on every piece of information I sent them. Constantly bombard you with providing more information that you have already provided.

AmeriSave made refinancing easy, straightforward, and well worth the effort. We got money back at closing and we're saving money every month! "I received a gift card for writing this review, regardless of whether my experience was positive or negative."

I got figures for re-financing our mortgage from 5 or so outfits, and the best rate was by Amerisave. I had an interesting time trying to sort out the various figures, but even including closing costs, their interest rate was low enough to make a difference. I did feel some confusion after the closing about whether I received all that was coming back to me from the prior mortgage company, so that if I had it to do over again, I'd keep better records.

Working with Amerisave was easy, quick and painless. They gave the best rates I could find and everything until closing was done via protected internet. If rates dive again, below my already very low mortgage, I would certainly go back to Amerisave without question.

Amerisave did just what one hopes, and now expects, from arranging for financing via the web. All emails were promptly answered. All answers were intelligent and intelligible. Nothing I asked was ignored or dismissed. At no time did I feel like I was just another number. Lots of loan choices so we found just what we needed. I do recommend them.

Easy to close...too much paperwork and justification.

I have refinanced at least eight times over my life and this was by far the best experience ever. You can follow the entire process online and the communication was absolutely fabulous. My loan closed on time and at the rate I requested. I have recommended AmeriSave and will continue to do so and if I find myself refinancing again, AmeriSave will be my choice, a Five-Star Company.

The loan process was excellent and very timely. 95% of all documents were transmitted electronically and the process went very well with no surprises.

I've used Amerisave to purchase a vacation home, and then refinance it. I very much like the paperless, do everything transparently on a website that Amerisave uses. Their system of tracking the status of your process is excellent - you get to see where you are at an instant. Amerisave also offers savings if you use their Title company - with that, I had a less than stellar experience. The problem is they open escrow after you are supposed to provide the earnest money deposit. Cooperation from another title company is required.

Well-organized process and follow-up on documentation.

I have refinanced with Amerisave twice in the past year. Both times were great experiences, from start nearly to finish.

I had a good experience with Amerisave mortgage when we refinanced our home. There were no surprises and the responses were prompt. The online portal to upload documents and track the application status was very useful.

I refinanced my mortgage with Amerisave and had excellent service. I would recommend them to anybody wanting a mortgage, or refinancing an existing one.

I have refinanced my home a few times but my experience with AmeriSave was by far the best. They were very fast and professional and always communicating during the entire process. If I need to refinance my home again I will be giving them a call.

We were very satisfied with our refinance and staff were helpful and professional. All of our questions were answered promptly by phone or email.

Started a refinance with Amerisave after they reviewed my credit and reviewed my paperwork and promised me I was an excellent candidate. That my refinance would go super quick and fantastic. Both my husband and I have 700+ credit scores. Working and money set aside. Home appraised for more than half of what we were asking. Amerisave was constantly pushing us for stuff and I immediately turned it around. Then as we are getting closer to the closing date, they stop contacting me. Ignore all my calls and emails. Then through my own initiative I call the title company who informs me Amerisave had called them 2 days prior to cancel my file with no reason. Yet they never got back to me to tell me anything at all. I feel conned, robbed. Uh.

I have refinanced my home twice in the last 4 years and each time with AmeriSave. Both times my experience has been outstanding. It was all done online, requests were made and completed and all schedules were met. They did everything they said they were going to do for the price they were going to do. Both times, my out of pocket costs were minimal as described. I would recommend the service.

I prepaid my mortgage for 2 months to Amerisave through Homeward Residential Mortgage their service provider. In Feb of this year I refinanced with Amerisave and paid down our house by $200,000.00.

I am so happy to refinance with Amerisave. Loaner were always answering questions via email. The whole process was very smooth and easy. If you have access to a computer the paperwork is minimal. I definitely will work with them again.

Refinanced a home loan. Went pretty smooth except for having to re-upload several documents several times, knowing I had done it prior was a little frustrating. Other than that, an easy/straight-forward refinance and got a great rate on a 10 yr. loan. had a 20 year loan and only raised payment $30/mo, totally worth doing. Responsive contacts at Amerisave as well to help guide in the process.

Wonderful experience with Amerisave. Communication was always fast, easy and professional both by phone and email. Bradley ** and Brian ** were the best!

Applied for a refinance of our home. Was extremely responsive to their calls for data on a number of occasions. Same questions kept coming up in several ways. Have two credit scores of 800+, a lifetime of excellent credit and ample money in the bank from buying and selling homes, along with various sources of savings and were turned down for the refinance because we lived in a motorhome community and had limited furnishings in our 3 year old home.

We locked the rate for 30 days. At first, it looked like we got a good rate. We have excellent credits with credit scores about 800. The loan application took more than 30 days to complete as the processor kept asking documents and in many instances, same request was made more than once. HUD documents had mistakes. We responded to every request promptly and the loan couldn't be closed in time. We were told the lock would be extended and it was a lie. We found out later the rate was floating and we didn't get the rate we were looking for. The loan finally closed after a prolonged process!

I should have read these reviews first. Before I applied for a mortgage at the very beginning I asked a number of questions, one of them being how long after a foreclosure can I apply for a mortgage. No answer. They just go right over as if no questions were asked. They told us to fill out the form; they would run our credit (for a charge) once the form was complete. They came back with my wife's credit as coming up empty, even though the SS was right. Now I knew both our scores were ok as we were applying at a number of places and had already got back both scores. Then they turn round and say it must be 4 years; since the foreclosure right at the beginning I had told them it was 3-3.5 years. What a waste of time. Don't go there. 4 years, give me a break.

I opened a loan application with Amerisave. After 60 days, after rates had gone way up, they changed my loan type based on a policy that I have never seen, but that cost me the rates I needed to refinance and I ended up with no loan, and costs of almost $500 that they would not refund, due to this unseen policy. I opened a Better Business Bureau complaint, and they only stood behind their statement that they followed their internal policy. Lame and bad business.

This company is a rip off and they are total idiots. The mortgage processor, Greg **, is a nicely spoken guy but totally nonsense liar and non-responsive. Most of these people are based from homes, work on commission and doing it as a 2nd job. I knew their bad reputation before starting the process, but I went ahead to lock the rate and paid $425 for appraisal. After the appraisal was done, they denied my loan based upon their own minor mistake through the automated system. The appraisal management company, Nova Appraisal, is part of Amerisave. Stay away from Amerisave. They are totally ripped off & idiots.

I had a horrible experience with Amerisave. Back in 2012, we found a house we liked; it was a short sale so we waited 5 more months to get the lender to approve the transaction. My husband applied to Amerisave and was told no problem up front with our good credit score and 20% down. In the contracts, it already states sold as is; they know that fact in the beginning... Then came the appraisal and inspection. House condition is not ideal since it's a short sale but still the appraisal is $40k above purchase price.

Please stay clear of Amerisave. In my opinion, they are a rip off. They only pretend to care until they get you to pay for an appraisal; then you hardly hear from them. I had excellent credit scores, asked my senior mortgage processor to review my application and let me know the odds of me getting approved. Never once did he mention that because I recently started a new job, this might go against me. He told me that the only thing that might be a problem is if the appraisal came in at a low value, which actually came in at a good value with an LTV of 79%. I thought everything would be fine now. I made sure to meet their every request for documents in an urgent manner. What I found very weird was that after a while, each time I tried to make contact with my senior mortgage processor or loan processor, I would get no response. I even tried to contact the senior processor via their chat feature, and every time he realized it was me, he would go offline immediately.

Do not use these crooks. They charge fees and deny people.

DO NOT USE AMERISAVE. I had a horrible experience with them two years when I tried to refinance my mortgage. I have a high credit score and a high salary. They are unethical and their business licenses should be revoked. I paid high upfront fees of $500 and my loan was denied. I thought I was the only customer with an issue until I received a check in the mail recently for about $50 as a result of a class action filed against them. I plan to file a complaint against them with state and federal authorities. They are essentially thieves. This business should not be allowed to prey on consumers.

I have a credit rating of 807 and a loan to value ratio of 64%. I had refinanced my mortgage with local bank in Q1 2013 with no escrow service. I applied with Amerisave in May 2013 as I could get the same rate, a little cash out, $3,600 toward costs ($1,700 toward my escrows), and escrow service. I paid the $475 for appraisal. Then all of a sudden, after they looked at my current loan payoff statement, they denied my loan because "refinancing at same rate as old loan is not allowed," and I had told them that I was refinancing to get a better rate.

Whatever you do, do NOT get the appraisal until they have a chance to get their underwriters to look at your files. This company has the tightest ** underwriters I have ever encountered. It was such a pain having to provide new documents to them every other day for 3 weeks. My loan processor seemed unfriendly and the whole time, I felt like I was doing busy work for a horrible capricious boss. I ended up paying $600 for an initial appraisal and then $175 for a re-inspection for installation of CO detectors that took literally less than 5 minutes. These fees are crazy high, even for CA. After this deal fell through, I had to hire another appraiser for another company and they charge $475.

Amerisave is horrible. They canceled our loan without us asking. They keep on asking for documentation that is not even pertinent to our loan. When I told them that, they said, ok, we will cancel it. I didn't want to cancel; they just did it. In the process of our loan being cancelled, we were out the $500 for the appraisal fee. Never again will I ever use them. Please do not use Amerisave, they are shady.

I applied for a refinance through their website and chose a 60-day rate lock in order to make sure the loan would close in time. It didn't matter with this company if it was 30, 60, or 90 days, because they are dishonest. They didn't communicate with me during the process and I continually had to follow up on their work to help complete the loan (appraiser, payoff of my existing mortgage, etc). Ten days before my rate lock expired, they emailed me and said that my debt to income ratio was 1.2% higher than allowed (under reported my income for the loan) and I didn't qualify, even though they had my information for over a month and said everything was fine. I asked if I could pay the cost of a 1/8 lower rate on my loan and they said they would for $1,100.

I must preface this review by asking you to forgive me if it jumps around or is incoherent as I am extremely mad. It's hard to gather one’s thoughts into a concise format while shakingly angry; same goes with my grammar skills, as well as spelling. As of now, all I can think of are words that probably would make Satan blush with embarrassment. First, we were supposed to close at a great interest rate. My financial advisor and I both asked him to confirm rate and closing cost. He tapdanced and finally told us to stop incessantly emailing him. My advisor washed her hands and said she would not work with a person that conducts himself in this manner. He said that he had told me the rate already, it was in the paperwork and he didn't need to confirm it. Well guess what?

I applied for a refinance. I got all the paperwork, faxed it in the 48-hour limit. Credit score was 800+. I paid the $550 for the appraisal. Then I was rejected because the underwriters said my house was of a contemporary design and none of the other houses in the appraisal were of a contemporary design. They would not approve the loan, even though the appraisal came in $90,000 more than I was asking to borrow. The Amerisave agent responded that I would get the same result from any other lender. So what the agent is trying to tell me is that I would not be able to sell my house because no one would approve a loan for my house. The only thing contemporary about my house is the roof line is different from most other houses. I will try a local lender and see what they have to say. I should have done that the first time but Amerisave rates were just too good to pass up.

I made an offer on a property and was accepted. I applied for a loan to Amerisave and after checking my FICO which is 720 for me and 806 for my wife, I submitted an application and all the documents requested. Documents were accepted and appraisal was scheduled. I was charged $425 for the appraisal. Then I was waiting to move further but the lender started asking for more documents. I tried my best to keep up. My income is pretty huge. The closing date was very close and Amerisave wouldn't approve the loan as the underwriters apparently need more documentation. I did not want to lose the earnest money and had to withdraw from the offer. I lost a great opportunity because of Amerisave and they refused to return the appraisal which was not supposed to be done without having approved the loan. Please do not do business with Amerisave. They are surely very fishy.

Well, it all started very well and I have paid $500 between the appraisal and Credit report (yes, they charge for the credit report up front). My file was handed to a processor and in my case it is there where everything got stalled. I was asked many times for the same information and I have to upload the document and explain the same information few times. One of my tax documents was also deleted from my file and I was asked again to upload it again. At last minute, even though I was under the impression that my file was moving forward, I was asked to provide the same information again. Finally I was told the loan is cancelled and I have to contact them back. I have wasted four weeks with the processor digging into my document, printing and uploading over and over the same materials. It is not fair and I lost $500.

I've written a couple of negative reviews of this extremely deceptive/disreputable company. Last week, we received a check for settlement of a class action suit, about 1/4 of what we lost in this scam. Not full satisfaction, but some vindication. Stay away from this company. After wasting time and money with these folks, we refinanced quite successfully for terms every bit as attractive as American's come-on-but bogus offer. I still kick myself for responding to that phone call and slick Sean.

Our buyers applied their mortgage from Amerisave. After the appraisal was done and the fee was paid, Amerisave told them that the property zoning requires a variance to be rebuilt. This was not a property type that Amerisave can approve. Both our attorney and agent never heard such reason for disapproval. Since we bought our property 12 years ago, we never added any additions. Plus, we never had any problems with getting our mortgage nor refinances twice. Our agent called Township and was told Township would not give a hard time to give the variance for the undersized lot as long as the new house to be built is within the side yard setbacks and conforms to the other bulk requirements. Afterwards, my husband called Township. The zoning officer told him our property absolutely is not undersized based on this particular location, plus our property is not going to be rebuilt for 99.99% chance. Apparently, Amerisave underwriters didn't do a good job. Based on the above facts, anyone can tell this is very minimum risk. We urge the loan officer to call the Township to resolve the issue!

This is such a bad company. When I filled out the pre-qual page, they said “so far you are qualified.” Then I went through everything that was required, even pointless items and got everything turned in. So I found a house that I wanted and was excited to get it. The bank-seller wanted a confirmed pre-qual letter. The guy said all our loans are conventional and we don’t state the kind of loan it is; it’s just all conventional. The bank said “No! We need it on the letter stating that it is a conventional loan.”

My mortgage with Amerisave was transferred to Colonial Savings. However, Amerisave did not transfer the information about my insurance coverage. Consequently, Colonial, though I did not have coverage on my home and the insurance company, did not know who to bill. After straightening out the mess, I attempted to call Amerisave customer support to report my dissatisfaction but was unable to ever talk to a representative or receive a call back in a reasonable period of time. Amerisave's original letter announcing the transfer did not provide any phone number to call if someone had questions concerning the transfer. My conclusion is that Amerisave is a poorly run organization and consequently I would not recommend them to anyone.

The broker assigned to my case was either unable to read or incompetent. I'm not quite sure which. After requesting the requisite armload of information, he proceeded to read none of it; repeatedly asked the same questions over and over (which I answered each time) and then asked for more information. In addition, he repeatedly asked me to select a loan product and lock my rate, but was apparently unaware that no rates had been offered to me via their online system. So be prepared to receive several automated emails, which have little to do with the actual status of your loan. Be prepared to receive a hard sell to lock your rate prior to them making a lending decision or receiving appraisals for which they can then back out of the loan lock or charge you fees if you switch to a more competent broker, and generally lower your expectations for the competence of the individual assigned to your account.

They hit me with a big fee, asked for an inordinate amount of documentation and kept on asking to see a K1 tax filing for my company which is a C corp. I explained that C corps. do not have a K1. They then said that I did not provide sufficient documentation after weeks of no response to my numerous inquiries regarding the status of the loan. It's ridiculous. Stay away at all costs.

We are well-qualified applicants and applied for a mortgage on a second home that is currently debt free. The LTV for our principal residence is 75% and our credit scores are near perfect. We are also both employed with well-paying jobs. This group not only screwed up the application process through continued factual inaccuracies on their part, but also finally turned our loan down because our property was converted from a hotel use to a condo use 23 years ago. Not only are we out the fees and appraisal cost, but also the lost time during which the rates have gone up due to the time lapse, much if not all of which is attributable to these Bozos. Please do learn from our mistake and that of others on this site and avoid these guys at all costs.

I used Amerisave 3 years ago and had no problems. This time, however, the appraisal was $120,000 less than the one 3 years ago and $93,000 less than the tax value on my home. The loan fell through and I'm out $460 for the appraisal and $14.20 for the credit report.

They’re absolute shysters. They take your money then 'claim' you can't get that rate, and then they close your case. What a bunch of jerks. I wish I had looked at this site before filling out my info!

Their appraisal is quite expensive, almost $600 (for a rental property), and you have no choice but to use their appraiser. That's why I submitted all the necessary documents ahead of time and asked them to review for any possible red flags before moving forward. After the appraisal came back, I was told the appraisal came in lower than what I had told them and the loan will be quite a bit more expensive to do. This possibility was never disclosed. Not long after that, I was told I am not qualified for the loan after all because one of my incomes does not qualify. So after I painstakingly collected and submitted all the necessary documents ahead of time, and after the agent had told me everything looked fine before moving ahead, I am out almost $600 and without a loan. My recommendation? Stay away!

Tentatively approved in days, high appraisal fee and then they string you along until you give up. They did this to me for 2 months before I gave up. Go somewhere else if you actually want a loan.

Beware! They took my appraisal fee ($450) and strung me along thinking that the mortgage will be approved. They came up with a cheesy excuse that "Property does not meet guidelines and is unacceptable due to Legal Non-Conforming and requires a variance to rebuild". We finally found someone locally and got our mortgage refinanced. Never ever again! Never will deal with them ever again!

Amerisave mortgage is a scam. Once they get the appraisal money, you’re not getting approved. I filed a dispute with my credit card and got my $435 back. They never challenged my dispute.

I received an advertisement for AmeriSave, which indicated the possibility of a very good 30-year loan rate, so I started the application process. I have refinanced my home several times before and have always received an approximate rate quote that was contingent on the few basic facts I provided being accurate. With AmeriSave, I spent half an hour providing detailed financial information only to learn that if I did not pay $14.20 for a credit report, I could not lock my rate in nor even submit my application. I was very upset that it was not stated earlier in the application process that in order to even begin the refinance process, without knowing if I would be approved, I would have to pay fees. After reading the other reviews, I consider myself somewhat fortunate to have only lost time, and not money. I highly encourage anyone who needs a home loan to look elsewhere.

I was attracted to Amerisave by the rates they offered and the supposed ease of online application and processing. I needed a refinance loan with cash out for home improvement and to obviously take advantage of lower interest rates. I spoke with Geneva, and after having done so, I was assured that the process was going to be comparatively easy and completed in a minimal amount of time. My husband and I had according to Amerisave, decent credit scores, although lower than when I had checked. We also have great income and equity within the constraints that they required.

I used Amerisave because of their attractive rates. After sending paperwork and paying for a credit report and appraisal, I got pre-approved and a lock of 3%. The loan officer even told me he had run my paperwork by his manager for pre-approval. I just got a call and my loan was not approved by the underwriter. Other reviewers are correct when they advise you not to get the appraisal until your loan is locked. What a waste of time and money. I am out $475 for the appraisal and the credit check fee.

I applied for a refinance because their rates were attractive. I had to pay for a credit report and appraisal. My appraisal came back $30,000 less than an appraisal I had done 18 months ago and $32,000 less than my recent tax appraisal. I was told that I would have to pay PPI because the value of my home did not meet the 20 percent equity requirement. I explained that I thought the appraisal was low and that I would like to see a copy of the appraisal. The agent emailed me links to documents but I was never able to get the appraisal. I sent a letter to Amerisave as to their loan document instructions to receive a copy. After a few weeks of not receiving it, I called to find out what happened. The agent, Matt **, still had not sent me the appraisal and when I asked him the status of my loan, he said it was terminated because I did not want to pay the PPI. I told him that I was disappointed and that he should have at least presented what the terms of the loan were before he canceled it. In all, I feel that I have been scammed out of the $400 appraisal fee. This company wants everything from you for your loan within 48 hours. I am considering legal action to have all my documents returned to me.

Amerisave is horrible! What should have been a 30-60 day process for a simple re-finance turned into 8 months worth of delays, bait and switch, additional fees, loss of our paperwork, and having to submit certain paperwork 4 times due to their claim of never receiving it and so on. Every time we would call to find out the status or find out how they lost our paperwork for the 3rd or 4th time, they would blame us, claiming we did not send it, did not send it to the right place, or did not fax it to the right number. They never owned up to their horrible system.

Let me start by saying I refinanced through Amerisave successfully about a year and a half back. There were a few tense moments, but they communicated with it and we all made it work. That was then - this is now. This time, it has been ridiculous. At best, one-line emails telling us to wait while our issues aren't resolved. We aren't newbies at this. We've gotten five new mortgages and performed 5-6 refi's during our lives. Our paperwork was timely and complete, the credit scores 800+, etc. The difference between our self-estimated property value and the appraisal was $30k in our favor. We low-balled! Amerisave chose to interpret something on the appraisal (which was discussed in detail as typical and acceptable to the area elsewhere in the appraisal) as to why underwriting rejected it. No discussion. No consideration of that defect impacting the price the $30k difference, etc. Just a boot on our **, "Here's the door. Have a nice life." Really? It makes me want to fly down to Atlanta and get in their face just for giggles. I could and would never recommend them to anyone now.

I encountered similar issues as other reviewers. After 3.5 months of submitting necessary information and statements, sometimes 3 or 4 times (because they claimed they couldn't read it), we were denied a refinance loan. Some of the information they sought seemed ridiculous, but nevertheless, we complied. The reason for denial given was that they could not find any "comparable" homes with the same bedrooms as ours in the past six months. The appraisal was done first thing soon after applying with our payment, of course, and it took 3 months (during which time we continued to resend all the same statements over and over) to learn that was the cause. That is ** and we don't buy that explanation at all. For at least a month, we were told that the only pending document needed was our condo documents, which Amerisave was going to have to pay to acquire. But that they were trying to work it out. Obviously, they didn't but did not want to pay for the documents.

We were offered a 3.50 percentage rate with low to no closing cost. Our credit rating for myself and my husband is over 800. Amerisave chose the appraiser and even though we had an appraisal 9 months earlier, our appraisal came in $120,000 less than the previous appraisal. I questioned this and the appraisal company only used homes that had sold in our subdivision in the last year. Even though our home had over 1000 square feet more than these sold homes, the appraiser did not even include the difference in above gradient size into the appraisal. The average price per square foot was $145 for homes sold. Our home was appraised at under $100 a square foot based on this formula.

I started my refinance process on September 4th, 2012. After almost five months of sending bank statements, tax info, credit reports and other necessary information to complete a mortgage refinance, I was denied for incompleteness. I sent everything listed above at least twice and some documents three times, (every time I asked why, it was the underwriter's fault). My credit score is above 800. I sent these documents in a timely manner. The reason I was denied is because I expressed my concerns and dislikes (in a very professional manner) to the processor. They shouldn't send me a survey if they don't want to hear the truth. I have refinanced before and have never had the horrible experiences that I have had with Amerisave. I will gladly take my business to other companies and people who appreciate it. I hope everyone reading this will save themselves a lot of time and headaches and do the same!

I started my nightmare with Amerisave in early 2012. Like others say, you have to pay for the appraisal before they even prequalify you and give you a GFE (Goof faith estimate). I didn't want to pay for an appraisal since we had gotten one done just a few weeks earlier, so it didn't make sense to pay another few hundred dollars. When I asked them if they could use the one we had just gotten done, they said it was fine except that the bank that we'd gotten it done through would need to give them the assignment letter for said appraisal, which apparently no one ever provides. So of course, this means that Amerisave refused to use a completely valid appraisal for an arbitrary reason just so they could get our money! So we paid the $375 plus the $7.50 for the credit report and thus begin the journey of document request after document request. I must've sent them our paystubs 10 times, as well as bank statements, credit inquiry documentation and every other thing imaginable. They tell us that the average settlement date is usually within 2 weeks but of course, after we hurry and send them all the documentation they need within the initial 48 hours, they make us wait for days.

We started the refinancing process with Amerisave 11 weeks ago. Compared with other refinancing we have done, it was much more complicated. In all, they requested a surprising amount of additional information beyond the application: 32 additional documents for a total of 72 pages. In almost every case, we provided the information they requested within 24 hours or less. My wife and I both have credit scores above 800. Yesterday, after a long silence, we received notice that our application was rejected because our documentation was incomplete. I immediately appealed this decision, with screenshots of their website, showing them that they told us they had received all requested documentation.

We applied to refinance using Amerisave. They claim there are no application fees, but you have to pay for the appraisal. The appraiser came back stating our house was not worth the mortgage amount by $90,000! And if you want to appeal it, you can only appeal it by 10%, I believe. So they took our money and we never got the loan. We have excellent credit too. We went to another bank and had no trouble getting the refinance. And the house was appraised exactly what we thought. Amerisave is a scam, I believe. They suck you in with low rates and take the money for the appraisal and you never get the loan. After this happened to us, I have read numerous stories with the same outcome. Beware!

They are fast, succinct, and professional, but online system requires you to get the appraisal before the preapproval. I was turned down because my income was too low and I was out $550. I suggest you delay the appraisal until after you are prequalified.

They suck you in, promise you low interest rates and make you feel like you are going to get approved. Once they get the appraisal money, you can forget it. I paid for an appraisal. They came out and took pictures. I never received a copy of the appraisal. They gave some ** reason why they could not refinance me before ever receiving the appraisal themselves. This is a total scam. Very shady company. Don't waste your money. As an internet business person, I am angered by this. It makes people leery of doing business over the internet.

Amerisave used deceptive business practices to attract mortgage loan applicants, but it is incapable of processing these loan applications. I consider my self experienced in mortgage loan applications and have successfully financed (and refinanced) my primary and second home several times in the last 5 years to take advantage of the lower interest rates. I am self-employed (35 years, I've co-owned a successful business). My verifiable income is in the multiple 6 digits and net worth in the millions with substantial dividend and interest income. My credit score is over 800. Other than my mortgages, I have no other material debt.

Amerisave gets thousands of online applications from all over the United States. People are drawn in with low rates and a credit at the end. What they do is they really don't want to give you the loan because they will lose money. They would rather make a percentage on the appraisal and the application fee. Every once in a while, they will close a loan to make the scam look good. Stay away. Go to a real financial institution. This Amerisave will slow the process down and make your loan a nightmare. In the end, you really are not saving a dime.

Amerisave was an attractive option given its low interest rates, particularly compared to other lenders for the same products. I applied online, everything was immediately accepted, and an appraisal scheduled within minutes. The reason for not giving me the loan was the value of the home did not come in. Why would they? They hire their own company to do this appraisal. I did an appraisal simultaneously with another company, and the value was totally different. The next excuse was my taxes were off. How could this be if they were done by a CPA? I have a credit score of 800. Do not work with this company. Do your homework. I would highly recommend looking into this company if you are considering their services. I usually stay away from these companies that offer things that are too good to be true and would never work with a company if I knew it wasn't associated with the BBB. But I made a mistake and didn't check it out first. I have reported this behavior and conduct to the FTC.

We did a refinance with Amerisave in Sept. 2012 that went well enough although they needed some info that I thought was a bit over the top (divorce records from 15 plus years ago), but I guess that is the way loans are today. What is annoying is that our November property taxes were paid at closing, and then in November they paid the same taxes a second time. I have been trying to get this corrected since 12/4/12, but have yet to get it done. Apparently, their excuse is they are waiting on the county to send them the check. Given this was their (Amerisave and Dovenmuehle) mistake, I think they should reimburse the escrow.

In September 2012, I tried to do refinance with 3.375 interests and zero closing costs. They said it's 60 days to process the application and planned to close on 60th day (Monday). Then, my full time job ended on that Friday. They inquired on that day and stopped doing the refinance. Then I asked them to do it on my wife's name. She is working from Feb. 2000 in USA as a senior consultant. Her credit score is more than 800. But she has worked past 20 months on C2C to our company. Even when we produced the paychecks, they are not accepted. The reason they say is if she works for her own corporation, she has to show the profits and also minimum 24 months and only then she might qualify.

I'm not really sure what to say about the process with these guys since it was so up and down. At first everything was moving along well. They were responsive and helpful. They quickly ran credit report and sent out an appraiser, which they also quickly charged me for over $420. Then the appraisal came in and we were shocked at the lack of skill with the appraisal. Honestly, I am not delusional about our property value. My wife is an attorney who specializes in construction defects and property. My sister is a real estate agent in our area, which means we have a good understanding of the market. In June 2011, we refinanced with BOA and the appraised value came in $120,000 more than the Amerisave appraisal in November 2012, which is interesting since all market trend lines reflect a value increase of 6%-14% in our area and we've added $20,000 of improvements.

I started my refinance process with no cashout in September of this year and I have yet to close. I have submitted countless documents as many as 4 times. I inquired about a cashout refinance and it seems like they changed my process to cashout and I had to resubmit and clear some of the items again. They went as far as scheduling a second appraisal which I had to notify them about, so they would cancel it. I don't think I will be doing business with them again.

I tried to refinance my loan with Amerisave. This was my second time to go through the process with Amerisave with the first time in 2010. Well, Amerisave went downhill since 2010. They are quick to order home inspection reports and charge your card for that! It seems like this is where they make money on fees! I told them I don't want an appraisal ordered till I am approved, they proceeded with the appraisal. Afterwards, Amerisave sent me a note saying my file was incomplete. What a waste of time, money and energy!

One thumb down for Amerisave.com for doing rental property cash-out refinancing. I started in early October, and before Nov. 24, that I got an email saying that my document is incomplete. It turns out that Amerisave.com does not even look at the file in-between, as in the next week, I was asked files that I submitted two months ago. Then yesterday, I got an email saying that because I did a ~35K repair in 2011, the loss ratio is too high. I said that was a one-time deal and could be exempted (as I got an exemption when I cash-out refinanced with Yan XU at Destiny Financial on another rental property refinancing). But Amerisave.com did not want to do it and asked me to complete 2012 tax return and then go on. This loss ratio was figured out by Yan XU in two weeks, and it took Amerisave.com more than two months to figure out, even though I ask very early how they compute the rental income. I hope this email saves time for rental property owners on this email list.

Before you consider this company, please look up the class action lawsuit they have recently settled. I attempted to refinance with AmeriSave beginning in April of 2012 (I had refinanced with them successfully a year earlier) and found that once the appraisal was done and my loan was approved with conditions, the file went into a black hole. The numerous people I dealt with were simply non-responsive to phone calls and emails.

In an effort to Refinance, we chose Amerisave because it had a website that enabled us to easily see costs and watch interest rates. We contacted the Rep and dove into the process, filled out the application and submitted our required paperwork. The rep quickly ordered a credit check and appraisal. Our credit is A+ and it checked out at around 800 average and our appraisal came in $300K over what our Refinance amount was. Our appraisal cost $450 and the Credit check was $13.50. After 6 weeks, we were denied a loan with them! The reason? They said their investors didn't lend on our Zoning of Residential/AG! For most people, this zoning would be a benefit as it allows us a horse, which we don't have! Anyway, they can have their rules, but something so obvious as zoning (which is public record) should be a qualification question - especially if we can be denied based on it!

Amerisave is a scam which charges applicants for an appraisal never intending to write a loan. We have great credit, cash liquidity, low debt to income ratio, and over 30% equity in our home. If you have gone through the application process with Amerisave only to be denied a loan, please check your homeowner's insurance. They changed the beneficiary from our current lender to Amerisave. It's very scary!

I was approached by Amerisave with an attractive loan rate when I was looking to possibly refinance depending on what rate I qualified for and the closing cost etc. I asked the agent from Amerisave what I qualified for and he led me to believe that I qualified for a certain rate but then pushed me to lock in this rate and rushed me to gather all kinds of documents to him immediately. He set up an appointment for a home appraisal which he said I had to pay for. I did not like the idea of paying $500 for an appraisal but accepted it as part of the price for getting the low rate. The appraisal came out fine, but then the underwriters a month later declined the loan because I was not even to close to an acceptable debt to income ratio. I was furious with Amerisave for making pay for a home appraisal when I was never going to qualify for a refinance anyway.

Like everyone, I was pulled in by good advertised/signed onto great rate. My credit score comes back 770-780 with the 3 reports and income of $200,000+, debt to income ratio of less than 20%. It should be a done deal, right? Wrong. Great service turns to slow response. Long story short, underwriter for Amerisave says they didn't like a decline in my income for a year when my company did $100,000 in IT upgrades, so my personal income was lower that year. The mortgage I was refinancing was $130,000 (payment was under $700 total), a drop in the bucket. Horrible service, slow to respond, and a waste of time.

I was shopping around for rates and I saw on Bankrate that Amerisave consistently had very attractive rates advertised. I went to the Amerisave site and entered a bunch of information to get a rate quote, and the rate was considerably higher than what was advertised. I called Amerisave to inquire and the response was that they only post their lowest (sub $417k loan) rates on Bankrate. Since my loan was above that, the rates would be higher. I figured OK, that's fair I guess. The rate quote they're giving me is still competitive.

I have been working with these people since the end of August 2012. I have perfect credit, excellent employment history, and enough equity. This was a simple refinance. Nothing special. It is now December 3. Countless requests for income verification and deposits into my checking account. Countless go arounds with updating banking statements, credit inquiries. It's all non-sense. I walked into my local bank and got approved for 1/4 less and am closing in 30 days. Don't waste your time with these fine folks.

This company is ridiculously slow and unresponsive. Like many, I refinanced with AmeriSave because of the attractive rates, good website, and the good service upfront. However, like many others on here, once I started the process, things came to a crawl. I provided everything asked for (promptly), had a 795 FICO score, and the process still took 120 days to close. The loan processor came back asking for the same information over and over, items I had sent in several times before. We finally finished the process but came close to pulling the plug in the middle due to the frustration experienced. They simply chalked it up to being very busy. I would not recommend this company to anyone, regardless of credit worthiness. I was also surprised at how quickly they sold my loan after closing - within 30 days, before the first payment was made, my account mortgage was sold.

I was recommended Amerisave through other people at work that have used them in the past and were happy with their service. They had great rates and were very positive on the phone when I started. My background - 800+ credit score, no bills except mortgage, same job for 24 years with a very strong income and strong liquid bank account. They ordered the appraisal after I paid $400. The appraisal was very fair for my neighborhood and came in as 22% above my loan so I would not have to be paying PMI. Two weeks before the close, they advised me they ran their own numbers in an automated system and it says my home value was $200k off the appraisal and denied my loan on the spot through an email.

I applied with Amerisave since they told me 30 days and no problem with the paperwork that I have. Over 60 days later and $400 out of pocket, now they say the disability papers that they knew did not have an ending date needed to have an ending date to be usable to them. I say "they knew" this because I clearly stated that as being the case when I first talked with them, stating that the previous company had indicated that as a trouble spot. Now, I am out of pocket hundreds of dollars and have nothing to show for it. Amerisave should have been professional enough to tell me "upfront" that I didn't qualify. Or, at least, Amerisave should not have ordered an appraisal until they researched the issues.

I read a lot of negative comments about Amerisave before I applied. I dismissed them as sour grapes. I regret that. I was preapproved, got all the paperwork in, and they came back with a low appraisal. A house in my neighborhood with 3 bedrooms, no garage, and 200-less square feet sold for $415,000 the month I applied. I have 4 bedrooms and an attached 2-car garage. I spent $70,000 in updates in the last 2 years. Amerisave's own appraiser told me she couldn't use the house in my neighborhood or a similar house a half mile away that sold for $305,000. She appraised me much lower than 2 years ago. A friend with a Century 21 franchise told me house prices had held steady, not dropped. Still, I agreed to accept the Amerisave lower appraisal. Then, Amerisave told me their underwriter couldn't use their own appraiser’s appraisal. The underwriter said despite their own appraisal, he could only loan me half the value of their own appraisal. He chose a house with 2,000 less square feet and no garage built in a neighborhood of $150,000 homes and 50 years older than my house as a comparable. Either that or they had no intention of making the loan in the first place.

My story starts like many others. Great refinancing rates and great credit score so I decided to refinance with Amerisave. Big mistake! After I submitted all required materials, I was forgotten about. After several weeks of hearing nothing, I tried repeatedly to get information. Once I had received a response, it was to inform me that they would not be closing for a few more weeks. After a few more weeks, the rate expired and they condescendingly told me that they would extend my rate at no cost to me. When I suggested that they needed to communicate with me when there was a delay, they responded (this is a real quote from an Amerisave VP loan officer), "Imagine that you are not the only one refinancing your mortgage now with a lender, who has the best rates out there." Really! this is how a VP speaks to a customer? In this same communication I was told that if I wasn't happy, I should go somewhere else. That is exactly what I did. I would avoid Amerisave in your refinancing options.

I started the process with AmeriSave three months ago. I have a credit score of 780 and have a job that pays over $200,000 a year. It was a simple refinancing of a property that is easy to refinance with only $190K in mortgage. AmeriSave collected upfront fees and came back with many, many, many requests for ridiculous documents that they do not need. I provided them all within a 5-hour turnaround window and yet today, they have again come back with another request for document on the day of closing! Therefore, they have delayed the closing and I will be working with an attorney to fight this battle of recovering all costs. In addition, the service people were rude, unresponsive, and just horrible people to work with. There are so many reviews by consumers to avoid using this scam company for property refinancing. I will never do it again. What a letdown.

I started the refinance process with AmeriSave end of August. During the first week of September, I locked the rate and provided all documents required within 48 hours. I paid for the appraisal and it came in at 30% equity to loan ratio - so, a very conservative deal. My salary is very good and I work 14 years for a multi-billion dollar company. Also, my credit score is good. I relocated 5 years ago from Germany. After having waited for 6 weeks, I asked about the closing date, as the rate lock would expire. No problem, we have high traffic, we will extend the lock without a problem. I was fine and waited.

We used AmeriSave because they seemed to offer the best rates. They said no application fees, only pay for the appraisal. We paid our $400. When the appraisal came in, it was way too low for the loan amount we applied for. They said we can appeal it, but only for 10% more than what they appraised it for. We researched and go 3 comps that were much, much higher than their appraisal. When I explained this, they said there is nothing they can do. We feel scammed because we know our house was worth much more than their appraisal. We went to another bank and received an appraisal that was much higher. We are closing on the loan next week. I have read many reviews about AmeriSave and it seems many people feel they collect the appraisal fees and then come back with a very low appraisal, so they don't have to lend you money. Very, very, unhappy!

After requesting a refinance on my home, I was immediately pre-approved. A week later, Amerisave had all my financial information and locked in my rate. They also had the survey. My home was appraised for more than I estimated. Yet, I did not hear from anyone for about a month. At this point, a new person sent me an email that was supposed to contain a credit inquiry explanation form. They forgot to attach it. I sent several emails to the new person as well as my previous contact, requesting the form. They never replied. Finally, another new person emailed me, and I was able to get the form from them. Two days after I returned the form, my loan was declined. The reason cited was credit. My wife and I have a credit score over 800. The credit inquiry explanation form did not provide them with any new information. We have more liquid assets than we do debt. Regardless, this company is just not very transparent. I recommend going with a more reputable firm.

I decided to refinance with Amerisave. I had perfect credit, a lot of equity, a stable job with high income and I was told, after getting the appraisal and paying a fee, that they could not refinance my home because of a foreclosure 2 miles away! I noticed they are now in a lawsuit for the fees and appraisals. Do not use Amerisave. They are unethical.

I applied for a refinance; great rate, with excellent credit score. After 7 weeks, the appraisal came back from a company they chose and said since there are no homes sold in last 6 months with an in ground pool and 4 car garage, our appraisal was denied. They did however keep my $375 appraisal fee. I am not sure of the relationship between AmeriSave and NOVA, the appraisal management company, but it appears strange. Do not do business with these people. You are at their mercy on the appraisal and no one, past the loan officer, will talk to you. It was a very disappointing and costly experience.

On September 8th, we started the process for our loan. They said all the documents were needed within 48 hours. After supplying all the items, we were told a processor would be assigned and we should work with that person. It is now nearly two months later and we have not had a processor assigned and our only contact with Amerisave was when we initiated it. They continue to say our loan is being delayed because the VA needs to assign the appraiser and they are overloaded with requests. We are totally fed up. Low rates don't matter if your loan doesn't close. We have had enough and will be applying with a different company tomorrow.

The inattentive Senior Mortgage Processor, who didn't return phone calls or responded with 1-2 word responses to my questions by email, was rude the majority of the time. The Loan Processor was better and nicer but did not keep us apprised of the status of what was needed and we had to send in multiple items different times because the loan was not handled in an organized manner. It cost us a whole extra month of interest because they delayed the closing 3 times to close in 1 month. And the 3rd time, we were told the day before we were to close that it was delayed again. We finally closed, although we received the HUD the morning of the final closing date and didn't see the figures until the Notary arrived. I had to "scrutinize" the figures, because I did not trust Amerisave to be consistent. If the figures hadn't been better than other mortgage lenders, we would have gone elsewhere much sooner and figured we could "tough it out" as long as the figures remained better than the competition.

I went to refinance my current mortgage. In order to lock in rates and get prequalified, I had to give my credit card for an appraisal. The appraiser came to my home prior to my preapproval. I didn't qualify for the loan and was charged $400. There was no communication from Hank **, the loan officer, about the procedures and although I asked for the appraiser to not show up until I prequalify, apparently it didn't happen. I did qualify for a streamline mortgage under Harp, but AmeriSave never communicated any options. They simply took my $400 and denied. I would stay as far away from this company as possible.

A story of bait and switch: Questionable quoting of lender fees and points for repeat customers - I used Amerisave to refinance my mortgage in 2010 and had a good experience. I am now in the process of refinancing again and the first lender I turned to was Amerisave. Over the course of the past month, I checked their rates at work and recently I started checking their rates from my home computer. When I started paying attention, I noticed that the lender fees and points (in this case rebate) for the particular rate I was looking at that displayed on my home computer were $1,000 less than those that displayed on my work computer. I confirmed that all the variables I had entered were the same. Thinking that there was a timing issue, I then entered the same information on my iPhone and compared the lender fees and points that displayed on my iPhone against what was showing on my home computer. Here again, there was a $1,000 difference in Amerisave's favor.

I was purchasing a home, and doing the research. Of course Amerisave looked good - 3.25%, 30-year fixed loan, 20% down, and $4xx lending fee. I sent them all the paperwork. I have a credit score of 800, Income-to-Debt ratio higher than 50%, assets sent to them valued at over $1.5 million. Prior to appraisal and before I would pay for it, I required a lock-in of the rate and the lender fees. At this point, I got one terse email, "Show more income or deal is dead." Wow. The banks would lend to her (mom) as would all the others. Now, of course we could go with them if we took a higher rate. No thanks. I'll go elsewhere, no matter what! Don't be foolish like I was.

Amerisave is a scam. My wife and I started the refinance for our home (single family house) before 6/24/12 and lock-out the rate on 6/24/12 with Amerisave. This loan has not closed as of today, 10/12/12. Our credit scores are above 800, the amount of the loan is less than 80% of the market value for the house. We provided all the information to Amerisave before 6/24/12, and any request for the additional information were provided to Amerisave within 24 hours upon the request. Finally, the lock rate expired.

Stay away from Amerisave Mortgage. After I chose the rate that I was interested in and was told it was locked for me, I was told right after my appraisal and after they charged my credit card, to select another rate at the higher point to finish up my loan. I refused to select another rate and they kept the $436 charge on my credit card. I don't know why anyone would choose this company. But if you do, make sure to check all documents before signing. Why don't they provide a clean and honest service? Big time scam.

Amerisave mortgage refinancing took over 2 1/2 months, and the cost was higher than originally promised. I was partly to blame because I did not do the web screen shot to compare with my GFE. Upon contacting the loan officer on the issue, they promised to refund my appraisal fees. It has been over 7 weeks, and refund has not happened yet. I e-mail them week after week after week. Joe** is the manager of the team. The team responded to me in a very reasonable manner, but not the manager.

This is the letter I wrote to my loan officer at Amerisave: Some feedback for you. I was extremely disappointed to see that your company engages in deceptive practices. The charges on the "Itemization of Amount Financed," which we have to sign, had lower charges than the Good Faith Estimate that we did not have to sign. Even I, with extensive mortgage experience, was fooled. The addition of a $350 Field Review Fee on the GFE, but not on the Itemization sheet, is sneaky and should be beneath you. It was obviously designed to sneak this fee past us because we would have never agreed to $1,000 in appraisal cost. The "Field Review" was a joke - the guy came out and took pictures and put the same info as on the appraisal sheet.

I filled out an online refi for a 30-year HARP mortgage. Before I finished it, I got a call from Amerisave. I told the caller that I had existing PMI and was told, “We don't do HARP loans with existing PMI,” and the caller hung up on me. Do not trust this company.

I have used Amerisave twice in a year and half, both times were refinances. My senior mortgage processor was Mark ** both times. I only have good things to say about him. He answered my questions promptly via email or phone and was always polite and friendly. He even answered questions I had on the weekend, even though I didn't expect him to. I also had a similar experience with my processor Vince **. He took over after the appraisal (I believe). The only issue this time was the time it took to refinance. It took two and a half months this time. The first time it was only 3 weeks. I'm not upset about it because I realize that they have a lot of people trying to refinance at the moment due to historic low rates. They also extended my lock-in for another 30 days for no extra charge, which I think is the right thing to do if it isn't the customer's fault if they can't close in 45 days. I would recommend Amerisave to others based on my experience. Thank you Amerisave for treating me well.

We are senior citizens that tried to refinance our house mortgage to acquire a lower interest rate and no money out. Our credit report was to a low 784 to a high 816. We were never told that only 80% of the value would be refinanced. If we had known that upfront, we would have cancelled the application. We were charged for a credit report and $525.00 for an appraisal and our loan was rejected. The processor of the loan did not keep in touch with us in a timely manner. He was impatient and very rude each time I tried to get information.

I was contacted by AmeriSave, 8-8-12 and was pre-approved for a refinance cash-out the same day. They have requested the same paperwork multiple times. Even though they got the appraisal in a few days of my pre-approval and my title search was complete 2 weeks or more ago, they are trying to find a problem with it. My original close date is supposed to be the 25th of September. The processor that was just assigned to me less than a week ago told me this morning that its 21 days before the underwriter can even review my loan because they are backed up. That is not the customers’ problem!

I'm a first time home buyer and I couldn't be more frustrated with this company. Paperwork is essential in the process but, I feel like they only wanted the $8.95 to run my credit report. If you do submit documents with them, and then rely on their website (or fax) to proceed, they will just keep telling you to select options that aren't available because the site does not present those options. I feel taken advantage of at a critical time in my life, but I'm thankful that they've helped me not trust online lenders. Just go to a traditional bank to discuss your mortgage, like I did, and you'll get the information and pre-qualification you need in the same day. I would gladly share information about my experience with a reporter or attorney.

The loan process is in the underwriting stage. There are lots of supporting documents needed to be submitted. The locking interest rate was quite difficult and stressful this time around. After many of selecting the term and rate, they finally informed me that my selection was not issued and that I had to select another one in order to move forward. So during all that time, I had missed out some of the better rates.

Everything went fine until I paid $375 for an appraisal, which came back at about 50% of the true value of my home as verified by two independent appraisers. I was such a fool for not checking these bozos out before I tried to do business with them. I'm positive they are getting some sort of kickback in the deal, and I plan to report them to the authorities. Scammers, stay away!

We applied for a refinance mortgage at the end of May 2012. It's now mid-September and we still don't have the refi mortgage, with little hope of ever seeing a closing. We informed the application processor upfront that we built a new house that currently had a mortgage and we would be moving into the house within the next few months. We were not listing our old house until after we moved and spruced up the old house.

Wow, what negative stories, glad I was rejected. I spent 3 days searching the net for the best refinance rates and watching them move from up and down from day to day. I've previously sold real estate in my area for 10+ years and am familiar with the mortgage process. In addition, in the 22 years I have lived in my home (with rates constantly declining), I have refinanced 4 times. I have never had a bad experience with the various companies I've used. However on this occasion, Amerisave indicated that number one, I could not keep my home in "trust" and most likely would have to remove this title to close with the various investors used to purchase Amerisave loans. Also, I was told that my wife’s income could not be counted as she was not on the title.

The refinancing drags on for over 3 months (800 plus credit score). I have tried to get two refis with Amerisave. We had the money to pay off the mortgage on one, which we did after they said they would not refi due to an HOA lawsuit against the contractors. The second on our primary mortgage was not to increase the loan amount, but just to lock in a 15-year rate. It has been over three months that they are stalling and asking for more and more info. We have no other debt and there is no reason to keep asking for more info. They are now asking for employment verification again because they said it has been three months since they got ours with the loan app. This company is a scam and fraudulent.

I had trouble with the online application and the loan officer refused to help me with it. He told me to fill it out as best as I could and then we could make any edits later. I told him I could not get the online application to let me add a co-borrower and he assured me he would fix that later. Long story short, he didn't. We're out $900 for appraisals and 3 months into this refinance and they just recently asked me to sign a new application "removing" the co-borrower because it is too late to add him.

We are completely dissatisfied how awful this process has been with Amerisave. This process has been dragging on since June 15. We completed the loan paperwork and returned it in a timely manner. But at least once a week, there have been requests for additional information from the underwriter. Some of the inquiries were so absurd, and we have never seen anything like that. We even had to submit a copy of blueprint of our remodeling that was done 4 years ago. Currently, they are asking about gas, oil, and mineral rights on our property. It's just residential home just like any suburban home!

Don't waste your time and money with Amerisave. They preapproved my application, my credit score is 802, my debt/income ratio is perfect. At the final process, underwriting disapproved my loan saying "income cannot be identified". I called several times to find out what they mean. However, I never got an answer. Hank told me he would get back with me. He never called back. I just ended up with a much higher appraisal cost than a usual appraisal would've cost. They charged $375 for appraisal, average appraisal in my area cost $200. Don't fall for their false advertisement!

I am completely and utterly dumbfounded at how awful this process has been with Amerisave. I ultimately went with another mortgage company after I nearly lost the house I was buying because of the astounding lack of communication and progress with Amerisave.

My experience with Amerisave was a total nightmare that ended with a bitter and costly disappointment. My finances are absolutely solid. My credit score is well above 800. The property appraisal met their requirements and I provided about 200 pages of documents (requiring about 50-60 hours of effort on my part), and my loan was denied after three aggravating months without any plausible explanation. The denial form included a checklist of 32 possible reasons for denial. Those items deal with finances, credit history, the property value, employment, and your application details. None of them was checked, but an item with a check mark was added to the bottom that reads "We do not grant credit to any applicant on the terms and conditions you have requested." How is that for ambiguity? I applied for a loan based on the terms and conditions they offer, not some arbitrary terms and conditions I contrived. I have sent letters to my Amerisave underwriter and customer service, asking for an explanation, and no one has sent any reply. They also have not replied to my request for details which are required by the federal Equal Credit Opportunity Act as outlined by the Federal Trade Commission.

After 2 months of trying to get my mortgage closed, they changed the processor last minute. Full week of catching up the new processor, only to have them go silent again. I lost the house and deposit because of Amerisave. Don't do business with them. The next house I put under contract, I used a local mortgage broker and we were closing in 30 days. Bad business. Inexperienced employees equal headaches for borrowers.

We used Amerisave to purchase our home a year ago, and then again to refinance when rates dropped to ridiculously low levels. I had great experience twice with Amerisave. They're responsive. They also have best rates and excellent customer service. I loved being able to track our loan status online. We'll continue to use for future mortgage needs.

Closing process - I completed the application and the rate was locked on 6/6. I closed on 8/13. Originally, I was told they could close in 30-45 days. The delay was blamed on volume of work. Very inexperienced people. They are slow to respond via email or return phone calls. I have been in banking for 35 years and basically, the people I dealt with did not know what they were doing outside of following a scripted manual, down to their scripted responses. I would not recommend them and encourage others to avoid them at all costs.

The best experience and help I have ever received when trying to get a loan was and is from Amerisave. My sister recommended them to me and I have been completely taken care of. They have helped me through each step. The interest rates are the best and they make it easy for you. It can be a hard process to do this, but they make it easy. They are very friendly and I would recommend them to everyone who needs to get a loan or refinance.

Amerisave is unethical, fraudulent in its business practices and the regulatory bodies should get involved and shut them down. After I have applied for mortgage refinance with excellent credit and plenty of income, they demanded such excessive documentation, and stalled the process for over a month stating that the loan is waiting to be assigned to an underwriter. In the interim, they charged an appraisal fee $395 that turned out to be completely unnecessary piece of paper, since the underwriter declined the loan after almost 40 days wait. The email decline didn't say why, and it took multiple calls to find out it was because of time at the job being less than six months. They knew about the time on the job since the moment I applied, and it was unnecessary to order an appraisal or request such extensive documentation.

The last complaint entry dated August 2 is exactly my experience with Amerisave. I made application for two refinances for my primary home and a vacation home. Three months had passed and there was a continuous request for more data despite submitting tax returns, tax bills, retirement account statements, 1099s and signing disclosure forms. The total monthly mortgage for the two loans was less than $3000/month and my income is in excess of $20,000/month with a credit rating of 805. I had paid for two appraisals which were completed. After multiple complaints to different employees of that company, I threatened legal counsel and involving the state and federal agencies whose responsibility is to investigate the company. The following day, today, I received an email denying the loan under the pretense that it exceeded my financial obligations. I have no obligations other than these loans, This company is fraudulent and needs to be investigated and sued.

I applied to refinance my home in early May. I have very good credit, plenty of equity and provided a large library of supporting documents promptly. I paid for their appraisal and waited almost three months for them to turn me down yesterday. Their stall tactics include asking for more documents every time you inquire about the loan. I'm now starting over and expect to shave about 1.75% off my mortgage that should have been done two months ago. Don't waste your time with these clowns! Huge waste of time and money!

Our experience with Amerisave is a disaster. Here, I'm warning anyone who is trying to buy a foreclosed or short sale property, stay away from Amerisave. We have waited for over 5 months for a short sale deal. Amerisave lured my husband with good interest rate, discounted closing cost, etc. At that time, I just felt there was no free meal in this world. Their offer sounded to be too good, but my husband insisted to do business with them. He believed it's our excellent credit score that earned us that good deal. The short sale is sold "as is" which is typical to most short sales. We can put 20% down payment. Also, we paid off our current residence.

Beware: I was lured into applying with them, although I had 3 other lenders competing for my business, due to their lower advertised rate. I filled out a long application form and paid to have my credit score sent to them, as required by them. My credit score is above 750. I sent every single document they requested. I never heard back from them. The representative assigned to me is called Aaron **. I called him and in a very nonchalant manner, he said he'd never received my documents, which I am positive he must have.

AmeriSave Terrible Rip-Off Company - I wanted to refinance. I was a sucker for their web marketing. As soon as I paid the $400 or the appraisal, the attitude changed. I provided all the documentation (my last lender said my package was the most complete they had ever seen). They told me I had an "incomplete credit report" and then charged me $500 for terminating my lock. There was never any explanation, just a charge to the card. Do not give them your credit card info. Whereas the salesperson was polite, etc. I am getting nowhere for 6 weeks in resolving this with them. Avoid this company at all cost.

They killed the loan process almost as soon as it started. I paid these guys $9 to run my credit for a new home loan. I have a monthly subscription to two of the three credit reporting services so I know exactly what my scores are. When the report came back from them and did not reflect my correct score numbers, I tried to contact their local representative, who only responded with an email saying I was rejected. They don't seem to be interested in helping get to the bottom of why incorrect information is being received. Nice website, but very poor customer experience. I've since found a great local mortgage company that could actually pull up credit reports correctly. Now if I could only get my $9 back.

Rip-Off - They said I would get 3.25%. Two months later, they tried changing the rate and blaming their investors. Everyone I talked with told me not to trust these people. I wish I’d listened. Stay away!

Good online experience. The online aspects of my refinance has been very positive. The personal responses to my questions have been very quick, but not always very complete. I've frequently had to ask my questions multiple times to get a full answer to the question.

The Amerisave loan officer we were dealing with has seriously lack of knowledge for the mortgage loan business, not well trained at all. We ended up with wasting a lot of time and energy, which could have been saved if we went somewhere else.

I was looking to finance my home and tried a lender that advertises heavily on the local radio stations in Tennessee (the lender is in Cleveland, TN). I was very disappointed in their customer service, or should I say the complete lack of it. A friend had used Amerisave and they have been very helpful. Colin has communicated very well and although I have not closed yet, the process has been very smooth. I would highly recommend Amerisave.

The people at Amerisave were the most courteous and reasonable of all the mortgage loan companies that I had experience with while trying to refinance my home. I spoke with a minimum of 7 different companies to include one that supposedly dealt greatly with the military. I found Amerisave fees were reasonable. I found that they were swift in downloading and confirming information. They also offered the best rates of any other company that I had contacted. If there was any negative, I do not feel that they had the most updated information on the government programs available, especially the ones that were initiated recently (2012). However, I would still highly recommend that you check them out first and compare with any other offers that you might have.

I've refinanced several times (7, I think). My last three have been through AmeriSave and they have been the fastest and most transparent transactions that I've experienced by far. I am an actuary by trade and can determine loan terms in my sleep. Every other company I've refinanced with (or even talked to) has tried to sell me some line in an attempt to make a few extra bucks. AmeriSave has been very honest and candid about every aspect of the loan process. They are the first company I will call for a loan or refinance and they are the only company who has earned and kept my trust. In the interest of full disclosure, I will receive $15 off my closing costs for posting this review to two review sites. I have refinanced with AmeriSave twice before (this is my third time) and have never posted before because, let's face it, $15 isn't much of an incentive. I'm doing it now because they've earned it.

They say all the right things to lure you in, but they then become unreachable and outright scary. I started the process of refinancing my mortgage with AmeriSave in an effort to take advantage of lower rates to shorten the duration of my mortgage. Everything seemed to be going well until the point where I was told that I needed to pay off some credit card debt in order to make the loan go through. And that was all okay. Some of the pay-off money was coming through a cash-out on the mortgage and some of it from my own pocket. But when I started to read the paperwork they sent me (the form 1003) which indicates which debt would be paid off, the numbers just didn't add up and there was a discrepancy of approximately $10,000 to my disadvantage.

I tried to give them the benefit of the doubt but they screwed me over. It's a clever and well thought out and run scam, but trust me - it's a scam. Once you get to the point of sending the documents, all you will ever get is "We never received them." I emailed them and faxed them many times. All I ever get are computer-generated emails. Scam.

AmeriSave, so far, has been amazing. First, they have not bothered me with unneeded phone calls. I was able to check interest rates and fees on their site without having to contact a person. When I finally decided to refinance, I filled out the forms online and had disclosure paperwork within minutes. That was on the 27th. Today is the 30th and I have returned my disclosures and loan application, had an appraisal and am already locked into my low interest rate for the next 45 days - all with only one phone call that lasted five minutes. The underwriting is to take approximately 2 to 3 weeks. Wow, now that's fast! Up to this point I am pleased at the ease of refinancing through AmeriSave!

I'm in the middle of refinancing my mortgage and have been working with Craig ** on my loan application. I'm getting a lower rate and a lender credit more than enough to offset 3rd party closing costs. The experience so far has been pretty good. The communication is very efficient. The guy is easily accessible via e-mail. The website is pretty straightforward and user-friendly, in that it does not hide assumptions (like escrows and your credit score) from you. One thing, 45-day lock is standard. I wish they'd improve and have an ability to upload supporting loan documentation directly to the website instead of faxing or e-mailing.

Within the first day, I was concerned about the process (honestly, after reading some complaints on the web after I did the initial appt.) but I did not voice those concerns to my rep (did not want to be rude). Immediately, they locked up $375 for the appraisal - this is key to know - they will lock up this money on whatever card you provide right away. Although I changed my mind and cancelled the process (and was told the pending transaction would be refunded w/in 3 days), I am on day 2, with no updates. Here is what really got me.