AmeriSave Mortgage Reviews

I received a call from Mike ** after requesting an online refi review. Originally I was going to stick with my current mortgage co, however after speaking with Mike ** I felt that his refi package was better. What a mistake I made!! Initially he was contacting me via phone and email up to the point of underwriting. Communication ended abruptly on 11/13 after he contacted me via email indicating my debt to income ratio was too high. Keep in mind all documents were discussed and all finances and debts were disclosed up front. They even changed my mortage clause for my homeowners insurance to Amerisave. The loan processor David is the only one that will respond and he has forwarded my request for a response to Mike ** so he stated. My file is still showing active on line without any additional information.

My experience with Amerisave was horrible from beginning until the end. I will preface this by saying that this Refi should have been a slam dunk. We have excellent FICO scores, hardly any debt, never been late on any payments, plenty of equity in the house and the appraisal came in above our guesstimate. Easy, right? Not with AmeriSave. I will give them that they were originally very quick to respond and to start the process. We were given a list of documents required and uploaded those on day one via their online system that lets you check the progress update. That's when the fun started.

This has been a great experience so far. Adam ** and Deneen ** are two of the most knowledgeable persons in their areas of specialty that I have dealt with.

Dealing with Amerisave has been everything you would want in a refinance process. Quick moving and questions answered in timely manner. That is why I've used them twice now and will again if the need arises in the future. Friendly and helpful people make the process go smooth.

Working with AmeriSave has been great! The representatives are professional and personable, even though prospective borrowers might make it difficult to remain so. The process seems to be very fast and smooth. The response time is also very good.

I was pleased with how responsive the agents were to questions I had. If one agent wasn't available, they passed it on to another and my question was answered immediately. They made the process very easy. I was out of town for a week and they faxed documents to my hotel to keep the process going.

My experience is sounding like many other I have read on this lender. I will update my review as appropriate. The good and the bad. A couple of weeks ago a Loan Originator at AmeriSave named Kelly ** called me on a refi request I put through LendingTree. Initially she seemed very knowledgeable and helpful. She was downright charming. She quoted me a loan rate and we began starting a loan application over the phone. During the process she suggested we inflate the home value before the appraiser came out. She was very responsive to my calls and emails. The appraiser, whom they selected, low balled the heck of the appraisal. The loan was not dead..

AmeriSave has been extremely professional and helpful throughout the loan process. This is my first time dealing with refinancing my home, and the original purchase was all a blur. They have answered all the questions I've had and made sure I was making the right choices, and they've been completely unbiased. They also provided me with the best rates compared to the other 3 lenders that made me offers, and they've stuck closer than anyone to the rates and offers they gave me.

Purchasing a Home - The site was very easy to use and following along with the information provided. Would recommend to others.

We decided to use an online lender since we were new to the area and hadn't established a banking relationship yet. We were very pleased with the knowledgeable lenders and the great customer service. We got a great rate, a loan that we wanted and are very happy with the loan process.

Amerisave agents were the best to work with. They always were very responsive and helpful. The rates and programs were the best among all the other companies we compare. I have recommend them to a friend already.

Loan officer was very professional and knowledgeable. He always kept me well-informed and responded quickly to my questions and concerns.

Janet ** and Mike ** were great to work with and extremely quick with responses. Janet went the extra mile to make my refinance as easy as possible and she would be the first person I contact should I ever need mortgage assistance in the future!

I am very pleased with the service. The loan originator has been extremely helpful, detailed, and answered every question that I have. When the processor received the documents, there were no delays. I'm very pleased with the service.

JR and Ben have been efficient and quick to answer any of my questions promptly. So far my experience has been nothing short of top notch.

Brad at AmeriSave has been absolutely wonderful to work with. He has been extremely patient with all my questions and changes. I would definitely recommend AmeriSave to friends and family in the future.

My Amerisave guy was great at giving me options for my goals. He also was very patient and helped me understand the differences with each of these options. Was quick to reply and was the best I have every experienced in home mortgages or refi's.

The application process is simple and very easy to follow. It does require that you are able to scan the necessary documents and/or have the documents on file. Total time required for me to scan and enter the necessary documents was less than 2 hours.

Great experience!!! Representative was responsive, professional, and patient. Questions promptly addressed. Status screen kept me informed of process. Many options presented. Got 3 quotes... Amerisave beat them all!!!

I have a 782 credit score, had $50,000 in equity on my home and shouldn't have been a problem to refinance. They are continuing to use Bait & Switch tactics. They advertise a low interest rate and low closing costs to "bait" you in and then have your appraisal come in very low (just above the amount you want to finance). Then say they can still finance you but you have to pay a higher interest rate and higher closing costs.

We are having a good experience. We love the personal attention and the quick responses on anything we need.

Amerisave not has extremely transparent and competitive rates, but it also has a very straightforward application process.

I was extremely pleased with the process of my refinance with Amerisave. They really seem to have a very good system in place.

We have been working with Marcel ** and Sharon **, processor. We greatly appreciate your professionalism in handling our mortgage.

I've been working with Stephen ** out of Roswell, GA and I can't say enough good things about him. He's been able to answer all of my questions quickly and efficiently and helped me immensely through this whole process. I would recommend AmeriSave to anyone looking to buy a home for the first time. Overall, it's been a great experience!

It has been a smooth process. Our questions are answered quickly. Amerisave does require a lot of paperwork to prove the same thing.

Michael **, the Loan Originator NMLS ID #** and Cicely **, the Loan Processor have both been extremely helpful, responsive, and professional. It has been a pleasure working with this company. Bravo for a great team effort.

I'm a first time home buyer and was nervous about the process of buying a home. But Amerisave was wonderful. I was kept informed the whole time. They were very professional and helpful with every step. I highly recommend Amerisave. They did everything they promised and was great to work with.

This was a great experience. Marcel has been so helpful and professional. Thanks!!!

Very pleasant experience.

Great support to comprehend savings during process. Agent was very good to show savings on Good Faith Estimates compared to other lenders.

My experience with AmeriSave Mortgage has been great. Loan Officer Cindy ** has been very helpful in helping me refinance my home. Thanks, CINDY!!

Amerisave Mortgage is very courteous and professional to work with. They are there for you every step of the way. I would highly recommend them to anyone looking to refinance their mortgage or any other large home financing they may need and get a great rate to boot!

Very disappointing experience! Paid and lost $400 for a totally botched appraisal that resulted in endless and fruitless e-mails with the appraiser and Amerisave. Also lost the opportunity to refinance at a lower rate and received no satisfaction or apology from AmeriSave. Further, did not feel AmeriSave was my advocate with the appraiser and the experience was a total waste of time and energy for 2 months. Personally, I would not consider Amerisave again.

The uploading of all the necessary forms worked like a charm. Unfortunately, it changed just as soon as the people got involved. They are located in North Carolina, and evidently also in Atlanta. The problem started with Yolanda in Atlanta. I had a payoff from my current lender. According to her, that payoff was incorrect. She claimed that my bank listed the wrong payoff amount. That in fact, it was almost $2400 higher than the payoff I had received in the mail! It took most of 2 days sending emails and calling before I got Heather (a branch manager in North Carolina) involved. I thought things were going to get better, but I was wrong. After the second attempt to sign, I have canceled with these folks. I don't know if they hire incredibly stupid people, or if they are liars and cheats, but in either case, would you want to do business with either one?

Very accommodating and knowledgeable. Easy to work with.

Was very pleased with this company. Always returned my calls. Was there to answer all my questions and always helped me to get everything I needed to speed up the process. Would refer them to my family and anyone else.

My husband died from Cancer in July. I decided to refinance & it has been a great experience with them. My neighbor recommended them to me & I'm so glad she did. I will have my payment cut in half. Tarnaisa ** is Processor and I have had a wonderful experience with her. It is a lot of paperwork for me since my husband died but it's worth it to get my mortgage cut in half.

Cheapest and fast for mortgage. 3rd time refi with them.

Richard was so helpful. Trying to refinance online is not as easy for some of us but he helped me understand how to complete everything that was needed. Thanks again Richard.

AmeriSave has been extremely helpful and provided us with outstanding service. This is our first home purchase and we couldn't have done it without AmeriSave!

Fantastic customer service. The staff was readily available to help us through the process, answered all questions, provided us with our options and honestly cared for us a clients.

When I first called AmeriSave's Sean, he was patient and responsive. He asked me to write an excellent review with ConsumerAffairs which I complied. He told me to pay for the appraisal of $475 and it would be deducted back later from the AmeriSave's credit for me. He assured me that everything looked good and he would lock the interest rate. He referred me to the Loan Officer who was extremely busy to return phone calls. I complied with all his requests; it took hours and hours of unlimited requests of paper work.

We are very pleased with our loan officer Jamie **. He is very prompt and knowledgeable - answering all of our questions in a prompt and professional manner.

Their customer service is excellent. They listened to what you are looking for, give you options and recommendations but at the end you are the one who choose the loan, not like others that want to sell you what they want. They are very reachable anytime. So far they have been very honest, nothing behind the door as people said. Very happy I choose them.

My experience with Amerisave has been an absolute joy. Both my Loan Officer and Processor have been proficient and professional on every way. I have already recommended them to friends, as well as my real estate agent, who plans on using you.

Decided to refinance my existing mortgage with AmeriSave because of their advertised lower rates as well as pay off credit cards. I began the process. Everything went well except for appraisal. Seems their appraiser came up with $174,000 on 9/16/2015. Seems odd since the same house was appraised two weeks earlier by an independent appraiser for $193,000. How could a house lose $19,000 of value in two weeks. Company is only looking to get appraisal fees and nothing more. This is a bad company to deal with and everyone should stay away from them. I have already made complaints to the necessary agencies. If anyone is interested in starting a class action lawsuit, let me know. Beware of this company. Thanks.

Our initial phone call with Marcel at Amerisave was just moments after doing an online inquiry. From that moment and during all of the conversations he was timely and professional. I would recommend him and the company to anyone that is seeking to secure a home loan.

I decided to refinance my home mortgage on 7/7/15, which would've lowered my interest rate from 4.875% to 4.25% and I would've saved $200 on my monthly mortgage payments. I made the loan request through Discover Home Loans, which sold their home financing business to Amerisave. Originally Discover Home Loans instructed me sign all the necessary documents. After a couple of weeks, Discover Home Loans told me not to pay the August 1 mortgage payment to my current mortgage lender because my loan request was going to close within 30 days. On 8/11/15, I was contacted by Amerisave to notify me that my account had been transferred from Discover Home Loans to Amerisave. The original loan processor from Discover Home Loans was transferred to Amerisave and was still covering my loan request at Amerisave.

Amerisave has been wonderful to work with on my first home loan. They keep me informed and up to date on a daily basis. They inform you immediately when a document is needed, so you can get it back to them and not slow up the process. We have been working with Mike and Karen and they are both wonderful. Thank you Amerisave. You have made it so much easier than I expected!

Loan officer very helpful in helping me choose the loan that benefited me. He explained the process, the fees and closing costs so I will not have any surprises. Uploading the documents was very easy online, their entire website is very user-friendly and every step of the loan is itemized on the webpage. The loan officer emails every step of the process when they happen and keeps you informed when things have been reviewed. I would highly recommend this company for all of your loan needs.

I am so glad with the outcome of this process; it took a little longer than I expected but it was all worth it. Loan Originator Stanley ** is the best!

This is our 2nd refinance with Amerisave and we really enjoy the rich online status and data available. Customer service is excellent, and even when our 2nd refinance hit a minor snag, they graciously extended rates and kept the application alive throughout.

Friendly help and guide you easily thru the steps to apply for your loan. Would highly recommend Amerisave for a refinance.

Nice Job. Hoaran and Gordan were both very thorough and professional.

Amerisave provides the approximate number even before you start the approval process and they do not exceed that approximation. Excellent customer service. Kristian ** (Loan Originator) and Tiffaney ** (Loan Processor) were so polite and responsive. They are knowledgeable and able to answer all my questions. They prepared me for the next steps so that we can save time and not miss the closing date. Amerisave even gave me credit for the appraisal fee which I had to pay to another lender before moving to Amerisave.

I really like the fact that when I call David ** answers my call. And if I do get voicemail, he calls back within the hour, (even on weekends!). He takes the time to explain everything and answers all my questions, no matter how long it takes.

Very easy to deal with. Everything is done online. No annoying phone calls. Straightforward and contact is timely. You can see the status of your application, and know if there are any outstanding items you need to deal with. Upload what they need and you're good.

I just wanted to take a few moments to acknowledge the kind of support I received from Amerisave Team. Process was very smooth and he answered all my questions and explained everything so well. I would like to thank him for going the extra mile and he is a great example of excellent customer service! He worked very hard and went above and beyond to get things done right. I also wanted to let you know how helpful your other team was to get my loan closed on time. I don't want to leave anyone out, so please pass along my gratitude and thanks to fellow staff to let them know my continued appreciation for all that they do for Amerisave Mortgage Corporation.

Service is next to none.

This is a great lender that provided excellent customer service.

I highly recommend Amerisave for your next mortgage. Everyone that I had contact with from my very first call was extremely knowledgeable, friendly and helpful. The web system they have in place not only simplifies the process, but it allows you to follow the status of your loan. Very impressed, would definitely recommend.

Aaron was a very responsive and knowledgeable loan originator. He understood my refinancing needs and his assistance helped me to choose the best possible refinancing options.

Sharon ** is outstanding. Great customer service.

Through this whole process everyone has been very helpful and I got constant updates from each person every step of the way.

By now my refinancing for my property has taken nearly nine (9) months and I am finally at a point where I feel like I needed to share my experience. I am refinancing a property that is currently financed by Amerisave. The amount of paperwork continuously requested and re-requested by my group of processors is mind boggling. I have the impression they don't really read the attached documents but rather send emails requesting yet another signed statement "assuring", "proving", "verifying", "stating" and so on... If the rates offered were not better than the competition I would never do business with this company again. That said I am also a sane person realizing that this is a long-term commitment and however incompetent these guys are at some point they will get it right :-)

Loan originator and processor were very helpful during the process.

It was great experience starting from customer service to loan process. It was easy, of course a lot of documentation but have excellent customer service to help you through this. And the system (software) that Amerisave is so customer friendly.

Both the loan officer and loan processor were exceptional with processing and closing of our mortgage application. The transition from Discover Home Loans to Amerisave was seamless based our team's level of communication and status updates. The customer portal was also a plus. Kept us up to date on the progress and items that were necessary for approval and closing.

Received conditional approval in 6 days! Transparent process.

My experience so far has been great. Shawanda ** and Mike ** are fast, efficient, and friendly. I hope I get an underwriter soon.

Amerisave handled my refi with speed and diligence. My loan officer is a great asset to the company and I had full confidence that he worked to get me the best refi possible! I highly recommend using Amerisave for any new mortgage or refi.

My loan originated, Matthew ** was excellent to work with. He helped me get through the process as quickly and easy as possible.

So far into the refi process it has been very smooth, very user-friendly site, quick replies, emails, and phone calls from representative. I am very happy so far.

Agent was very nice & professional about her job. She answered all my questions & her quick response to get email were a great plus!

It was so easily to deal with them. Every time I had a question, they answer my e-mails very quickly. They guide me to the whole process in a very easy way. There is no frustration of any kind. Thanks AmeriSave.

Shawanda ** and Steven ** from Amerisave have provided exceptional service!!! They have made my 1st Home Buying experience as smooth as can be. I would recommend Amerisave to everyone I know. They have been super efficient and have always responded immediately when I had any questions.

Kristina ** is the best loan officer I have ever worked with. She returned our calls and emails promptly, answered all our questions and kept us informed with emails and phone calls. I would recommend Amerisave and Kristina to anyone needing a home loan.

Very responsive; straightforward process; great rates.

Our Amerisave loans officer was very helpful in getting the loan process going and through the necessary steps. So far we are very happy with all that has been done. Looking forward to a successful completion to our new mortgage. Thank you everyone.

So far very happy with service. I am updated daily of the progress.

Tawanna ** and Sharon ** from Amerisave have been so great to work with. As loan refinancing is quite a big process and they have been there every time I needed an explanation or help with anything. Thank you so much. It was a wonderful experience.

Amerisave makes the customer experience simple. From the easy loan application process to the web based method for uploading all the necessary documentation. It has been a great experience and Drew ** was always available at moments notice to help.

My rep was very friendly and answered any questions I had in a prompt manner. The online portal is very convenient.

I appreciated the quickness to answer any questions that we had along the way. The entire process went very well.

My experience refinancing with Amerisave has been excellent. My loan officer is extremely responsive, the interest rate lock and loan approval processes are clearly explained upfront, and the online portal makes it easy to upload documents and review the status of my loan.

My experience with Sean ** of AmeriSave was outstanding. Sean was tenacious in getting the loan completed. We had difficulty in making the loan fit into the required guidelines (made for the "typical" loan,) but Sean stayed the course to complete the loan satisfactorily. Sean knows his business, is a true professional and will "get the job done."

With any home purchase the stress level is high. We were lucky enough to get Nikki as our processor which helped lower our stress level. She worked with us to get all the required documents correctly uploaded and helped us when we made a mistake. I would call and email her daily and in some cases hourly and she always responded. There was one time she responded to an email at 11:30 PM on a Friday night. If that's not customer service at the highest level I don't know what is. It is true that your company is only as good as your employees and Nikki makes Amerisave shine above all the rest.

Last year I financed my home with Amerisave -- no problems, smooth and easy. This year they did everything possible to delay their decision and in spite of an excellent credit report and having a substantial amount in savings, they denied my application. They stalled their decision and requested same documents over and over again. It took so long that they needed to appraise the house 2 times because the original appraisal had expired -- 3 months.

Very happy so far with the ease of the process and especially with the straight forward direction by the LO. I look forward to closing and moving forward.

Working on a home purchase with Amerisave is very easy and user-friendly. The online component of looking at interest rates and closing cost is like none other. Highly recommend looking into a home purchase or refinance transaction with Amerisave Mortgage Corp!

The refinance process with Amerisave is very easy and transparent since all information is available through the customer portal. I love it!!

We have had lots of questions along the way. They have all been answered in a timely manner. We are happy with the service so far and hopefully everything will work out and we will finish up the process shortly. I would recommend Amerisave to a friend.

Amerisave has been the best company to work with. The computer dashboard shows you what documents to send via upload. It's a snap! Shaun ** was so helpful answering questions and quick with a response. I would highly recommend Amerisave if you're buying a home!

The easiest, most simplest process we've ever dealt with, step by step, all online for you to see and track, easy instructions and always helpful no matter the time of day or simple the question, like dealing with friends not strangers. Brad & Chaundra are the best!!!

The folks at Amerisave do an exemplary job from start to finish on the mortgages they provide. The service is professional and prompt. I would recommend them to anyone seeking home financing.

I generally do not have the time to spend hours and hours researching mortgage options. When I made the decision to buy a home, a friend recommended Amerisave, and needless to say, I am pleased with my decision. The rates were unbeatable and the customer service went beyond my expectations. Applying for a mortgage can be a stressful thing, and I had someone with Amerisave with me the entire way. They really made me feel secure and confident that I was making the right decision going with this lender. They really valued my business and treated me like a customer whose business is appreciated.

This is my 3rd time refinance with AmeriSave. The whole transaction going very smooth and hassle free. Their web page design is very simple and anyone can upload required docs from your computer. Rates and closing cost also very good as compared to other mortgage company. One thing I like about AmeriSave is they are straightforward. Once you get GFE it's almost same during closing time so you don't see any surprises.

This is the worst refi experience we have ever had. My husband and I have bought, sold and processed refi's many times in the past 25 years and have never dealt with anything like this. It started out good, good rate, knowledgeable employee on the phone and totally went downhill. 6.5 months later and still no closing date. I have filled out the online survey 4 times with a rating of unacceptable and have asked for a manager to call me each time - crickets, nothing... Would never recommend this company. I would walk away except I paid 500 for the appraisal and don't want to lose that money.

The experience with this lender is good. The process is very easy and fast. The web application is easy to follow. Uploading the documents is very easy to follow. The loan office is very helpful and responsive even in the off hours. I would highly recommend this lender.

I liked working with Jacqueline. She took the time to build rapport and a level of comfort. She made the entire experience "less stressful" by not making me feel like it was just a transaction. She was wonderful to work with and always took the time to ensure we were in sync with the progress of the loan.

I applied online for a pre-approval and received the approval and letter the same day.

Started a re-fi with these fools 4 months ago. They led me on. Lost my paperwork and kept promising all would be well. I have excellent credit and could have gone with anyone. Now the rates have gone up and I can't even get anyone at this bogus company to return my calls. I was promised a no cost loan. After messing up this loan so many times I can't even go into it here, I was told at the final closing, in which their title officer showed up with a very high cost loan document, "What are you going to do, walk away?" Seriously, how do companies like this get away with this type of chicanery? I am livid and sorry I was fooled! Don't be.

Amerisave has a knowledgeable staff, timely responses, easy to use website with up-to-date information.

The Website and ongoing loan status updates have been excellent!!! Uploading requested documents on-line has been very easy. The whole process has been much less frustrating with a refinance than I anticipated. Highly recommend AmeriSave.

The entire process Amerisave utilizes to gather required underwriting information is outstanding. Their communications are timely, responsive, helpful and detailed. The website system they use to facilitate the transmission of required data and to communicate the review status of that data is great.

Sharon was very responsive and quick to respond to my questions. Amerisave also is standing by the rate quote. This has been a difficult process, thanks for all your hard work.

Robert is very fast and efficient! He keeps in touch with me to let me know how things are progressing. There is no guessing or waiting around to hear about the loan. I love that!

I live in a rural community in Northern California. I chose Amerisave based on excellent reviews. The individuals I worked with were great at first. The problem came when trying to get an appraisal scheduled. In this small community it can be difficult to get an appraiser to take a request from a provider they are not familiar with. Unfortunately the folks I worked with were not able to get an appraiser to accept the job. I had to change to a different mortgage broker. The problem has been in the follow-up. I paid Amerisave to contract out the appraisal, and they never returned the funds.

The only delay was underwriting became overwhelmed and we delayed a bit causing us to pull credit again and do some other things over. But they did a great job working through my unique loan that had some curveballs with my divorce! A+++

As a first time home buyer, this process was at times overwhelming. Samantha, my loan originator, made it so much better. Her patience, knowledge, & advice were priceless. Amerisave rates & fees were significantly better than all other lenders we considered.

I found the application process very easy! My loan originator was professional, knowledgeable, and very thorough. One of the best experiences I've had applying for a loan.

Good service and great offer on rebate.

I have had one of the best customer service experiences. Everyone was so willing to go the extra mile in helping me get our new home. I would recommend Amerisave Mortgage Company to everyone.

I shocked by the positive feedback I see on this site and can only assume those comments were made by employees of the company. We have been trying to do a simple refi for five months now - we have good credit and make plenty of money. We have had to upload documents over and over and over to Amerisave - one person says they received them only to have the next day they can't be found. They required us to pay a huge fee for an appraisal only to now say we are declined for debt to income ratio?? They knew our debt to income ratio from day one! It never changed! So why bother with an appraisal?? Oh, because they own the appraisal company! Do your research.

Everybody was very professional and kind..

The entire process has been stress free, as my broker kept me advised on the procedures every step on the way. There were no surprises that I encountered. I was told from day one what documents I would need, which allowed me the opportunity to locate them and have them in a folder ready at the requested time. I would recommend AmeriSave to my friends and family any time.

Amerisave is a top-notch lending service company. Andy and Shawanda are trememdous assets to the company. They were both very professional and thorough with their jobs. Thanks again Amerisave.

Amerisave has great rates. However, the ease of being able to upload documents combined with the great customer service separates Amerisave. It combines the ease of working with a community bank with the great rates from an online mortgage company.

Great experience with Amerisave once again. Minka and Sean were great to work with.

We have used Amerisave a couple times and I love the ease of uploading documents online.

Everyone has been professionally courteous and have answered any questions quickly and knowledgeably. Excellent communication.

Amerisave originators and processors are personable and extremely informative. I felt like they had my needs at the forefront of their minds and gave advice & guidance based on this. The website has an extremely intuitive process flow & management. I would recommend Amerisave to all my friends & family.

Amerisave was really a great company to work with online and over the phone. Another really popular lender that I had contacted prior to them brushed me off and never really looked into the true value of my home. They were saying it was 40k below what it ended up appraising for. I had the best processor, Minka. She took care of me and responded quickly every time. If you are internet savvy the whole process will be super easy.

The refinancing experience with AmeriSave has been smooth and a streamlined process. The staff I have been working with are extremely professional, polite, and quick to respond to inquiries. The wide variety of financing options and flexibility are key to the great experience I have had. Highly recommend AmeriSave. Signed, MichiganOutdoorlover.

Amerisave has been responsive and competitive. Great job so far.

I am impressed with how Amerisave has used technology to streamline the often burdensome process of getting a loan to almost effortless on the part of the customer. Not only did I get the best mortgage rate I could find anywhere, but they made it so easy to provide the necessary documents by simply uploading them to the website. I was kept well informed as to the status and what items I needed to supply through both email and telephone conversations. The service was second to none. EXCELLENT!

Great service and very professional.

I prefer Amerisave because it's convenient, easy to use and fast.

After seeing positive reviews on ConsumerAffairs for Amerisave, my husband applied to refinance his investment home in Maryland. The process seemed quick at first, then our loan processor Relunda ** called and said that the first underwriter no longer worked for the company so a new underwriter had taken over and we had to resend more documents. Keep in mind the documents are uploaded online. We were suppose to close in June 12th, then July 6, 2015 - it's July 9, 2015 and they keep asking about a credit inquiry from CREDCO which we have no idea who it might be, but they are not satisfied with that information. Then they want a terms of withdraw from our 401k which we cannot provide because we are not withdrawing any monies from the 401k to pay closing cost.

From start to finish, Amerisave has been there for me from the beginning. From communication to figuring out difficulties and getting it done, Brad ** and Kelly ** have been all stars in my book and have made this a commitment to outstanding customer service. Thanks again for all your hard work and understanding, a pleasure working with you two. Thanks Amerisave.

Great processor who went above and beyond call of duty to process loan with unique circumstances. Highly responsive and super helpful!

Did 2 refis this year for my primary and secondary homes... Rates and costs are highly competitive... Personnel are sharp and responsive. Underwriting can take time due to current market. Would recommend this company for mortgage financing.

Very pleased. Very attentive with good rates.

Everybody is extremely helpful. Very quick to answer any questions and extremely friendly.

Amerisave has been easy to navigate through the application process. My wife does the primary contact for me as I work 12 hr shifts and you have provided fast, knowledgeable service and answers to all inquiries.

I am currently using Amerisave for my refi. I have not completed the refi yet, so no experience to on actually working with the underwriter or closing. However, thus far the experience is great. The ability to see the daily rates and associated costs is very nice, particularly when trying to compare rates. Easy to use interface to upload refi document. I have worked with Minka and Allison and both have been helpful. The only con is the speed with which one can complete the process. As such, if you are in a hurry, I would not recommend Amerisave. If you are just trying to refi to a lower rate and don't need the loan closed by a certain data, I would recommend them.

** has been very professional and attentive to our needs.

When shopping for rates with other lenders, some loan originators made me feel like I was dealing with used car salesmen. ** at Amerisave, on the other hand, was honest with me about the loan that Amerisave could offer me, presented me (and followed through) with the lowest rate, and accurately described the process that I would encounter. Everyone has been efficient and very responsive. I've also enjoyed exchanging documents via Amerisave's document portal - very easy. All around, refinancing has been a very pleasant experience.

Great rates, fast service, and all commitments were kept by the Amerisave Team. I really had a great experience and will use them again!

I have very positive experience with Amerisave. Both my originator ** and my processor ** are great to work with. They help solved a lot of issues and both are responsive to my inquiries. I will definitely recommend Amerisave to friends.

My loan officer, **, did not waste time and got to explaining what was the best deal for me. With a Greece default interest rates are sure to be spiking up and ** advised me to lock my rate right before the spike. I caught the third rate dip in June just prior to the spike. **, being a leading manager, was able to sharpen his Amerisave pencil and get me the best, screaming refinance possible. ** and I have commonality, that being, we take care of business, we get 'em done! I shopped around and no other lender was as competitive as Amerisave.

If not for the issues that came up, this would have been a good experience. Because of where I am in my life and my kids' lives, this whole process took longer than I would have liked. I did like the ability to download documents rather than faxing everything.

I have refinanced twice with Amerisave and I am very happy with their service. The staff is great and always available. The workflow is handled with a nice website. Finally the rates are great.

I have used Amerisave for two mortgages and two refis. Everything is online. All documents are uploaded through an easy web portal. The people are organized and very helpful. Very happy.

Amerisave is slow in processing your paperwork. They have now taken more than 100 days to process a simple refinance transaction without the ability to get the job done to this date. It should take 25-45 days. I am working with 1-3 mortgage refinances each year. This is by far the worst. Each week they ask for more documentation that is duplicate to the sources they already got. They do not ask for transcripts on time. They do not move the process along. It's like dealing with a team of amateurs. I would not be surprised if they used a lot of part time employees with very limited knowledge. If you want professional service use someone else.

My loan officer was **, very courteous but completely wasted my time. My house is completely paid off and wanted to get some equity out it so I went for a Cash Out refinance. Even though I paid off my loan last year the underwriter wouldn't qualify for a new loan with my income so I was able to get my son's girlfriend who has great credit and makes good money, to co borrow. They said "this is all we need. Now you just need to wait." I called and emailed every other week to check it and they said "everything looks great, you just need to wait for us to go through the paperwork."

** and ** have been great to work with. Communication is easy, and the online process made submitting my documentation and checking up on my loan status a breeze.

From the onset they were communicative and all smiles. Now we have been transferred through 4 different processors... one that did not even work there. All delays of a week or more with no response. Now on our last processor who "I'll get back to you within 48 hours"... a week later we are having our calls dodged and get random emails with "It's in underwriting." This was on a "Clean File." This was a cash out refi with excellent credit. The low rates and fees are at a significant cost. Newsflash "We are very busy and hiring as quickly as possible" is not a burden that the customer should have to endure.

Very professional and courteous. Every call and question was met with the utmost expediency and professionalism.

Their online process and staff is the best I've seen by far. ** were so helpful in getting me through this process to being a homeowner. Definitely recommend them!

The team of lenders at Amerisave are very quick to respond and explain things very well. The underwriting team is very behind however, but not really a problem.

This was my first time using an online lender. From day 1 I have received excellent service. I had filled out information online late one evening, and the next morning ** gave me a call and answered any questions I had about what they had to offer, and he let me know the different options that were available. The next day I decided to lock in to the current interest rate. From there I downloaded the needs form, signed, scanned and uploaded them to the site. I ordered the appraisal which was done in just a few days. The whole online process is a breeze. Any questions that I have had, have been answered promptly via email or phone by the originator ** or my processor **. I can tell this is all these people do and they do it well. I don't feel like my loan is being processed by someone just beginning to learn the ropes. 5 Stars for Amerisave!

** was most helpful during the loan process. If I had a question or did not understand anything he would get right back to me with the answer. ** was very helpful in putting the loan together giving me instructions on what she needed.

I have used Amerisave twice in refinances and would use them again. Their rates are as low as any legit lender. The process is painless and fair. No issues. I just need one mortgage lender and Amerisave is it.

** are incredible to work with. I would recommend this company to the world.

I have found Amerisave to have great customer service and communication. From the moment I inquired for a loan refi I was contacted by a loan officer within hours and from then on, every question I had was answered by phone or email near immediately. When trying to reach by phone, I was talking to my LO within minutes and not having to wait on hold. My many emails with questions were answered in the most timely fashion. Their online portal for documentation is also excellent. Very simple and easy interface yet very functional. They make it easy to know exactly where you are in the loan process and also what documents you need to upload to them. Their rates and closing costs were also the lowest I could find! Thanks!

This is my second time using Amerisave and I believe the whole process from start to finish is very efficient. Using the web portal is a quick and easy way to submit documentation. The customer service team is excellent to deal with and they keep you informed along the way with email and phone calls. You can't get better than this no headaches approach to getting a loan - love it! Thank you Amerisave!

They were excellent, contacting me immediately and valuing my time and hectic schedule. They worked well enough that I decided to refinance my rental property through them as well.

I got a call back from their representative in January and locked in what should have been a close at the beginning of February. Since then all I've heard are excuses about how they're backlogged and hiring people. They don't return calls or emails for weeks and my requests to talk to the supervisors have all gone unanswered. This will happen to you as well. They bring you in on a good rate, but if the rates go up, they will just keep asking for the same paperwork over and over that you've already provided. At least once a month they'll have you sit on the phone with some company in God only knows what country handing over your credit card information and details so they can verify this thing or that thing. They will never call you with a question - just leave a canned note on their website that asks for 5 things, but not the one they actually want. The only response will be, "I'll give that to the underwriter."

They seem to want to really help families get a home!

All it took to get my refinance process started was sending an email. Once logged in on their web site WWW.AMERISAVE.COM you can quickly upload all your documents. You don't need a fax machine or the USPS to turn in your documents.

Amerisave provided great rates and an efficient online way to submit and process documents. Initial response and loan application was quick and efficient. Later on, requests for already submitted documents were not well explained or understood. Process could be improved by incorporating an e-Signature service. Somewhat impersonal because of email and online communication processes. But in the end, they get the job done!

The whole process was very streamlined and customer service was excellent. Our processor ** was exceptional.

Everything go fine and is easy to add documents they need for the loan but take too long for a loan to be approved or denied. They should make it easier and faster to make loans to borrowers. Thanks.

Working with AmeriSave takes the headache out of refinancing. The website is easy and convenient to use for downloading, reviewing, and then uploading executed documents. A loan originator is assigned to you and walks you through the process and is available to answer any questions you may have and to assist with documentation needed. They really help simplify what would be an otherwise complicated process.

AmeriSave Mortgage has been a pleasure to work with. They were not pushy, yet very competitive. They listen to what you want. I talked with 5 different lenders and they beat them on everything, especially kindness! Definitely recommend!

I have used them before, and am doing so again. They have great rates, very convenient, good online resources, and the representatives are very responsive when you need them.

I would like to thank Amerisave for helping through my loan process. My loan originator ** is incredible. She has made this process so easy. Always getting back with me no matter what time of day. When she said she would contact me at a certain time she kept her promise. She has been in constant contact with me this whole process. A wonderful person to work with.

I find the process to be very efficient! It allows the customer to clearly see what is required and provides tools to help them quickly load the necessary documents. My loan representative, **, has been very responsive to my email and phone requests.

Closing went smoothly. However they never disclosed the FHA rule of paying interest in closing. I will refrain from saying names, but my loan processor told me I would get the interest back that I was paying for the current month, which really financially hurt me not to get it back. The loan processor should have not stated I would be refunded the interest for the 22 days (she calculated and gave me a number). There is no way I would have closed when I did. Be careful!!

My wife and I applied as user ** and the Amerisave experience was unlike any other we've tried. We have tried other refinancing companies and HATED everything about them. Amerisave is AMAZING! They know what they need and are good at getting you what you need. We will never use another refinancing agent, and neither should you!

The website Portal system made the entire application process very easy! Not only could I upload needed documents, bank statements and etc but could watch the status of the loan application as it progressed. The loan originator and processor kept in complete communication with me via email, phone and the portal. I would highly recommend Amerisave Mortgage Corp.

I had a loan officer told me I was approved to a cash out property, the amount was reduced about 20% and I was OK with it. But when the case changed hands to an underwriter, she is simply arrogant and not responsible, they charged my credit card 550 dollars to make jokes and keep the money.

Great work, great job. ** was a valuable help in getting this deal done. She helped me tremendously.

AmeriSave has lowered my mortgage interest rate and reduced the length of my loan AND lowered my monthly payments! ** has answered all my questions in a very timely manner. And the online process was very easy to use. Great Job!

Amerisave is extremely fast efficient and overall a pleasure to do business with.

Service is friendly, response time 24 hours or less, courteous and helpful...

Amerisave has helped me saving money during refinancing and during purchase of new homes. Their process of online docs uploading, expert advisors, prompt response and guidance has made entire process so simple and easy. Rates are the best in the industry.

Very good company to deal with especially ** is Gem of a Loan Officer.

Amerisave provides good upfront information before you start so that I don't waste my time with somebody that I won't be doing business with. ** provides excellent service and tells me what I need to know.

Both ** (Loan Officer) and ** (Loan Processor) were helpful in guiding me through the process. While the demands for documentation was burdensome at times, it was all worth it when it went to underwriting and went right through. Both men were also helpful in getting the maximum benefit for me. I would definitely recommend them to anyone!

** from AmeriSave Mortgage were so easy to work with. They were very clear about what documents were need and the overall process and schedule. I'm very pleased with their service and the overall experience.

Amerisave agents are knowledgeable and willing to help in any way possible. Processing time are a bit long but as long as you aren't in a rush, it's a great company to work with.

Everything is done online, you can view the progress of your application thru the portal any time you wish. If you have any question, they are addressed very quickly. Absolutely loved my experience with AmeriSave!!! I'd recommend it to anyone!!

I had a pleasure to work with ** to refinance my house. Both ** are professional and knowledgeable loan officers who went every step of the way to help me out. I highly recommend Amerisave to others. My numeric code is **. Thank you.

Overall I'm quite happy with the process as it was relatively easy. Sometimes the responsiveness of the people assigned to my case was a bit slow or I would receive generic replies. I didn't like the fact that they would tell me they needed documents and that I had to have it by that night as there were times when that was just not possible. Also I have closed but haven't gotten confirmation that we are done or that they have received the wired funds. Generally though all things considered I didn't have to work too hard for this and my wife was starting to wonder if it was a scam.

Amerisave had the absolute best rates available for my mortgage refi, and everyone that I worked with was very knowledgeable and helpful. However, they are very overloaded at the moment and closing times are greater than 2 months. To their credit they extended my rate lock without question or cost. All in all a good experience if you aren't in a hurry to get the best rates around!

Our lending officer must know how stressful the process of refi can be because she always responds to our emails/questions within an hour. Every time I've contacted them they've been professional and friendly and seemed genuinely happy to be able to provide this service to me. When my loan moved forward and was assigned a new processor, I was contacted by the new representative immediately just so he could introduce himself and assure us keep us posted.

I'm in the process of refinancing my home mortgage. I am able to get the rate I wanted and will save hundreds every month. Amerisave has made the whole process very easy and efficient. The people I have dealt with are very responsive and professional.

Great Service and wonderful people.

AmeriSave had the best rates of any lender we contacted, as well as the widest range of loans available. Their service was also excellent. They kept us apprised of any changes to the status of our loan, and even kept in contact while we were waiting for final approval, just to let us know that it was still in process and they hadn't forgotten us.

This is my second application for a mortgage with Amerisave. The first was a few years ago and went very smoothly. Based on that experience, I came back now that I have moved to a new house. Once again I am impressed by how easy the online process works to review options, lock a rate, and submit documents. I am also again happy that Amerisave combines the automation with personal contact via phone and email. The originator got right back to me, and a few days later I heard from the processor.

Great Service. Couldn't be happier with the service. Thanks.

The people at Amerisave was very helpful throughout the entire loan process. They were patient with all of my questions and kept me updated with all of the loan status the entire way. I would definitely recommend them to my friends and family.

** was on it like a bonnet. Emails and phone calls were returned quickly. I like that about him. The cost of this loan is less than all others I tried.

The process was very simple. I liked the fact that I could upload all the requested doc electronically and see the status online.

I'm very please with this lender because provide different options and details of a loan without the personal information. The website provide information for any question you have, and always people to answer any doubts; courtesy and fast service.

Best rate I could find, pick your rate + cash back, great service.

Started in February. Its mid-May. Employees want to help, and try. Have extremely high fico and low LTV. Company says they are overwhelmed with applicants. Still hopeful.