AmeriSave Mortgage Reviews

So far my experience with Amerisave has been awesome. Holly is our loan officer and Adam is our loan processor. Both have answered all my questions in a timely matter and reassured me when I was stressing. Our loan is in underwriting now and we should know if our loan will close by the end of this week. I will refer anyone I know to Amerisave.

Sharon ** is the best loan agent ever. Thank you Amerisave for a easy time in buying of our new home. Thank you personally Sheri for being the best at what you do!

The follow up and follow through was great. They did everything they said they would. Made it very easy to do business with.

Everyone I've interacted with was friendly and knowledgeable. Kept me inform of the process and steps moving forward. They weren't pushy like other companies.

Everything was quick. Most of the process is handle online, which makes it convenient for me. Plus I got a great rate!

Excellent communication, helpful, quick response.

Refi - great service. People would call you back and they kept in touch. Online service was good also and the closing is set for June 20.

Process is mostly handled online and some by phone at your convenience...

Very prompt and excellent service.

Amerisave was the best rate available. Everyone was very helpful.

This is by the far the WORST lender I have ever dealt with. My husband and I were in the process of buying our 3rd home (1st time using AMERISAVE) both previous times we went with Wells Fargo and everything was smooth. We both have very good credit and were putting down 20% for the loan and getting a 15% year Fixed Loan. Our townhome was appraised by one of their authorized appraisers and it got appraised more than the asking price. AMERISAVE locked us in with a great interest rate. That was the only good news we had from them. Everything turned downhill from the time our application went into the underwriter.

I was in the process of completing a mortgage refinance loan, working with Chris **. I was pleased with the way everything was going at first, then the process started to slow down so I decided to look further into the reviews for Amerisave. What I started to see was that the original reviews I read that made me decide to use Amerisave were all from customers who weren't yet through the process. This is because they (Amerisave) will start out very aggressively trying to get all the documentation and the appraisal scheduled and during this time they send you e-mails asking you to review your experience. Since things go smoothly in the beginning, all the reviews are largely positive.

We have just completed refinancing our second home with Amerisave. The long and tedious process was fraught with issues, some of which I have listed below. Please note that items in quotes were taken directly from emails received. We realize some of these items may be the result of state or federal rules while others might be company protocol. However, some of these issues are clearly the result of poorly educated and/or poorly trained personnel. Perhaps Amerisave should address these in order to improve the process for other customers.

I had bad experience with Amerisave Mortgage about refinancing, I could not trust them. Begin with agreement closing fee was 1800$ and company will credit back 500$. During processing they want to increased closing fee about 4000$ by asked me to sign the difference disclosure pack, but did not discuss with me about that fee increase. I found out by do the math of detail of transaction. That is Ameriunsave instead Amerisave.

I love the online interface--the complete spectrum of quoting options allowed me to consider all different types of mortgage with detailed costs and make my own comparison and choice. Regular brokers only know and offer whatever people want most of and quoting alternatives seems to be a hassle for them. After starting the process, having all my documents submitted and viewable online, with a detailed status tracker, is tremendously useful and keeps me from emailing the broker or originator every day as I have with other companies. The people I've worked with, originator and processor, have both been very easy to reach, happy to help, and couldn't be better to work with on the few occasions I've needed to speak with someone directly. I'm just clearing conditional approval now but I think Amerisave is just terrific so far and would be the first mortgage company I'd use twice.

We refinanced two loans with Amerisave. They had the best rates and stood behind their product. I loved being able to see my loan status online. I also like the option of uploading my documents which made everything easier. When I had a question, Amerisave was very responsive. Shirvica handled both loans and did a great job of keeping me up to date on everything.

My loan officer Holly, was very patient, knowledgeable,and courteous! A refinance can be somewhat stressful not knowing the process very well. She made me comfortable that my best interests were being met during the decision making!

Will and Joseph really made this process very painless. My family and I had a few personal issues come up and Will and Joseph were more than respectful and patient while we worked through these issues. Thanks again Will, Joseph and the whole Amerisave team.

I applied for a loan on Sunday. After putting in all your personal information, it ran my credit and put a list of all required documents to get pre-approved. I expect that I will have to provide every piece of my financial picture from my bank account numbers, IDs, etc to finalize a mortgage. But I was shocked when they asked for all of it for the pre-approval with a deadline of the end of Sunday.

I will have to say that everything started ok. Brad was very helpful and seemed to be very attentive. Then once the appraisal was complete it all stopped. Days would go by without hearing a word. Then only after contact was made with Jeremy would we hear from Brad. Then we would be asked to send information that had already been sent sometimes 2 or 3 times. Then it went to title and much of the information had not been passed on to them and again we are asked to send information. Then a week goes by with no contact or replies to emails or phone calls. Then when we say that we are very frustrated and ready to pull out then and only then does Brad make contact in a way that was very rude and unprofessional.

The AmeriSave website is great to help choose a loan, and to keep up-to-date in the process. The staff is very responsive and helpful as well.

The process is very simple since you can scan and upload all required documents. This helps save time and expense, and is convenient for me. The response times I have had for inquiries have been handled quickly and clearly. The process was clearly laid out for me, and we've followed that as expected.

We were reluctant to complete loan process over the internet, but the staff at Amerisave were professional and made it simple.

Professional, fast and the process is easy to understand.

Loan originator and loan processor were great working with. Seemed like unimportant documents were needed to process and close the loan but overall a great experience. If applying for a loan with Amerisave be ready to provide a boat load of documentation. That would be expected from any bank.

Our loan officer was steady and consistent. He was very knowledgeable and quick to get back with info and answers. The terms of our agreement have held.

All the people I have worked with have responded to me in a timely fashion. They have provided assistance to me in order that I could provide the required information and understand their procedures.

I had positive response during the entire loan application process. Low closing costs and good lender credit were a plus to convince me at the beginning. But professional service, great communication and honoring what promised made me recommend Amerisave service to my own family.

This is my 1st time doing a refi online. It was a pleasure. I dealt with Mike ** and he was so courteous, professional, knowledgeable and easy to talk to. I was so impressed by the quick response, whether by e-mail or phone call, to all of my questions. I would recommend Amerisave to anyone looking for a mortgage or refinance.

Good job getting information to us and polite staff.

The person I spoke with was extremely professional. He answered all my questions and was extremely helpful.

Had the greatest experience! Everything went well, easy and smooth. Very helpful and knowledgeable staff. Thank you for making this process EASY!

I have worked with many bank and mortgage company. They are the quickest to order the appraisal.

Agent was awesome to work with. He was knowledgeable and answered all questions concerning our application. Made the process easy and highly recommend!

Best customer service over five companies that we discussed the loan. Everything was explained thoroughly and our rep made sure we understood the many options so we were getting the best loan for our needs. He called back promptly and emailed information within a very short period of time. He made the process seem simple and looked for the best rates for which we would qualify.

Everyone was very knowledgeable and respectful. Everyone was very patient and everything was executed as promised! From Adam to Ricky, all the way to the closing the entire process went very smoothly.

Amerisave is the way to go! They have made the loan process quite easy. Their customer service is outstanding!

Amerisave Mortgage Corp. provided me with a pleasant home refinance experience. I liked the computer process, wide variety of loan selection options, low rates and reasonable closing costs.

Amerisave helped and went above and beyond to help me through this loan process. Would recommend them to anyone looking to finance or re-finance a home and or any other property. Great job!

It will take about 2 months for them to make a decision. They prolonged the entire lending process. By the time they can make a decision, the good rates are gone. The agent is very responsive UNTIL you decided to go with them. My advise: DO NOT use this company. I gave no star for this company. I am forced to give at least one star that I don't really want to.

Great service. Everything was very smooth and had great experience working with Amerisave.

Amerisave did a great job right from the time of initiation thru closure. Total transparency during the process and no hidden costs once terms agreed. The team was very responsive and always available for help, guidance and clarification. The website is equally great - provides accurate status anytime and very convenient/safe to submit documents.

I used Amerisave to refinance my home. I have used them many times over the years and have gotten fast, excellent service.

Amerisave gave me a repeat customer bonus and other additional credits.

The loan originator and her assistant were extremely helpful in making sure I understood everything. They made sure everything was uploaded in time to move forward. They answered all my questions and got back with me quickly. I am now dealing with the processor. She has been very helpful as well. She has done a great job of looking over the submitted material and getting things through underwriting quickly. We are currently awaiting approval from underwriting and are eager to close.

I had a great experience from start to finish. Refinancing is usually a very stressful process. Amerisave and its employees made it very easy by explaining and walking me through the refinancing process, answering all my questions and keeping with the timeline they had set from the beginning.

Karen and Daniel were fabulous. Very knowledgeable and expeditious. Underwriting and Supervisors could learn proper Customer Service from them.

This was the most painless loan process I have ever gone through. I now understand why they have the high ratings firsthand. I love their electronic scanning and constant email communication. I will be spreading the word about this company.

This is my second time working with an online lender, and it's been a pleasant working with AmeriSave. Both loan coordinator and loan processor are courteous and prompt with responses. Loan rate and terms are the same as quoted. Definitely will recommend AmeriSave.

Thank you for speeding up our mortgage and giving us a quick closing date and time. Love Amerisave Mortgage.

The Team at Amerisave were so helpful and nice. They email and call promptly to let you know what is needed and the online portal is super easy to navigate. They were always available for questions even on weekends! Would definitely use them again and would recommend them to anyone!

The speed of the process. The people are very professional and knowledgeable. I have to say Mr. Kristian ** really helped me a lot in the process. Great communications, prompt to return calls and answer my question to the best of his knowledge. The online program is marvelous and easy to use. This is the best service I ever had in real estate market. I was pleased.

Amerisave gives best interest rate in market. They have professionals who help at every steps. They responded immediately whenever I had any question. They guided me completing my application. They keep closing cost down and match with the best rate in market.

Deborah, Mary & Sabrina are all a pleasure to work with. I never felt rushed as they kindly requested documents that they needed.

Patrick ** and Monique ** have been very helpful and patient with me especially with the downloads and uploads. That part of the process was confusing when we first began. Monique explained how to copy a file and upload. I will be forever grateful for their assistance.

The whole experience thus far has been much easier than I expected. Each person has been so patient with me. Each step has been explained thoroughly. I've never been pressured to sign up. The guidance I've received has been without question the best ever.

We were totally keep up to date as the loan process progressed. Very easy to do business with no guesswork. Plain and simple. I was very pleased.

Very pleased with the service that we have gotten from our loan processor and originator. Prompt communication and guidance throughout the process has made everything easy to understand and complete. I will recommend to anyone looking to get a home loan.

Salvador ** my loan originator so far has been very easy to work with and made the process of the refinance very understandable.

My experience with Amerisave has been great so far. Everyone has been very helpful.

So far so GREAT! I am extremely happy at the speed at which my mortgage refinance loan is progressing. It was just one week ago when I was first contacted by a Loan Officer with Amerisave Mortgage after submitting my request online for mortgage information and my loan is already in underwriting for final approval. After talking to several different mortgage companies, I found Amerisave to be the most knowledgeable, have the lowest interest rate and had the best online software for the quick and easy transmission of documents back and forth. Information pertaining to my loan is constantly updated and they let me know, step by step, where my loan is in the process. It's very user-friendly and very informative. I've obtained about ten mortgages in my adult life so far and I can honestly say, this is by far the best and easiest one. Thank you Amerisave!!

Our loan originator, Sean **, has been great to work with. He is upbeat, energetic and always available to answer any and all of my questions. Most important though... he is honest! I also like how easy it is to upload all the needed files. Directions are simple to follow. As a licensed Realtor, I recommend Sean to all my clients and wouldn't consider using anyone else.

This is our first home refinance and our rep made it a smooth, friendly, and overall great experience. Thank you guys!

Amerisave gave us a great rate and the best customer service. Michael, Lul and Daphne are the best in customer service and extremely detail oriented. They contacted us by email and phone when necessary and were patient if I did not get back to them right away. A pleasant experience. I would recommend Amerisave, Michael and his team to everyone needing residential financing.

Easy and fast service. Great people to work with. I even got my sister to refi her house.

People at Amerisave are very friendly and very accommodating. They are eager to help and answer all the questions. The interest rates are also very competitive.

Brad ** of Amerisave has kept in contact with us the whole time and kept us informed on the status. It's nice to have a point person that is so responsive.

Great experience, very fast, friendly people to work with.

I've been using Amerisave for my mortgage needs. Their online application and rates are top notch. It's very easy to use and fast. I love the way I can upload and download documents and check status and get notified electronically. The customer service and experience is also great.

The Sr. Loan Originator with whom I worked was very helpful and instructive in helping me find the best type of loan and rates. I would recommend him to others.

I have been working with Amerisave Loans for the past couple of months to re-finance our home loan. Besides being the most competitive company with its rates, it has a wonderful website, which allows me to upload documents easily. All documents are kept organized. They are a great company to work with!

Rebekah, our loan officer, has been extremely helpful in making sure that some of the challenges with our loan are being worked. It is clear that she thoroughly values the partnership we have in getting our loan complete. She sincerely cares about making sure that our needs are met and that closing our loan is a positive experience for us. Thank you Rebekah for your professionalism and following up with us.

Great Service. The Amerisave Service to customers is dependable, reliable, fast and humorous!

Amerisave was referred to me by LendingTree and my experience is just in the preliminary stages of obtaining a mortgage loan. Bradley ** has been great to work with so far.

We (my husband and I) like this company very much. Our agent and his assistant were friendly, warm, and courteous. Neither of us are especially tech-savvy but with their help we were able to do everything online in good time. They answered multiple questions patiently and thoroughly, both in phone calls and emails. Our agent and assistant are knowledgeable and have made this experience easy.

There is so much to love about refinancing with Amerisave. I love the website to load up all the documents. It is so efficient, plus you can see exactly where you are with the process. My Loan Originator Gregg ** was very easy and responsive. My loan processor Randy ** was extremely personable and communicative. Everything happened in less than two months. My previous experience with another bank was very different. They were very disorganized, changed processors 3 times, too much, much longer and sent masses of emails requesting information. Thank you Amerisave!

Agents very helpful in helping me retrieve info needed for my loan.

The service is conveniently online and fast. The agents are nice and helpful.

Perfect for the tech savvy borrower and personnel are professional and responsive to your questions at all steps in the process.

Amerisave - great service. Always quick responses. Open communication with lender.

They have been true to their word, redoing paperwork when necessary because they did match/beat another lender's offer within the 72-hour comparison shopping window. I appreciate the ability to review a list of rates and discounts, list of paperwork to submit, and ability to submit it all by uploading to their secure server. Very good customer service.

I am very pleased with the service and professionalism shown by the AmeriSave team of LO and support staff. They communicated with me on all aspects of the refinancing of our home and provided the exact loan I was looking for with the rate first promised. I have no complaints and would recommend their service to all.

Very easy to get a great rate locked in online. Quick, Easy, and Transparent. I was able to lock in a full point lower, going from a 30 year to 15 year, all while paying very similar to what I had been paying on my 30 year; getting rid of the mortgage insurance was a big bonus. Both the loan originator and loan processor provided excellent customer service!

This is my 2nd time refinancing my home mortgage with the Amerisave. I'm as happy and satisfied as I was the first time refinancing my home with Amerisave. They are just the best in business with a great low rates.

If you need to refinance your or buy a new home, use Amerisave. Ken and Erick are great to work with. Everything is upfront and you will know what to expect. You can check your loan application status from your computer or phone. You can upload documents securely so no mailing and waiting forever. I will close my loan next week. Can't wait!

Best loan rate, excellent customer service, easy to use website, very efficient process.

Very knowledgeable staff. Always return calls and emails the same day with the answers I need.

The refinance process with Amerisave has been wonderful. Our Loan Officer, Brad, has been extremely responsive, efficient and professional. Being able to upload all of our documents made it easy and fast. And Amerisave's rates and fees were the lowest we found. Thank you!

Amerisave has an easy and user friendly on-line loan process and they respond promptly via e-mail and telephone. They go over the rates with you. Everything is upfront and transparent. Documentation is downloaded then uploaded very easily instead of using mail which takes time. If there is any issues that they need to get explanation from the user on they explain it in very simple terms so it keeps the process moving. If you have question they answer them promptly. A very pleasurable experience.

Very happy with this online company, so easy to upload documents on the secure website. Amerisave has exceeded my expectations. They email you very quickly and also call you right away when I had questions. I was also constantly updated on the website and could track my progress. Would definitely recommend to anyone who I looking for a new mortgage or a refinance. Both the loan originator and loan processor provided excellent customer service!

It was very easy and fast process. Sales person was not too pushy like many other lenders.

Everything has been wonderful. It's been a pleasure working with Mr. Bryan **. He has done an EXCELLENT job!!! It was his kindness and genuine concern for the client that we chose AmeriSave over another company. Thank you Mr. ** for everything.

I chose to work with Amerisave based on their rates, but their customer service has been outstanding! The communication has been excellent and timely, and I am very happy to be working towards closing on our new home with an Amerisave mortgage! I will absolutely refer them to anyone I know who is looking for a new mortgage!

Rickey ** at AmeriSave Mortgage was super professional and got me refinanced and walked me step by step! Returned calls and emails within minutes with answers and solutions. An effortless process. Thank you for the professionalism. It was a consolation to know he had my back!

From the moment I had my first phone call with my loan officer, I knew that I was going to be taken care of. I shared with my officer that I had tried to fill out other loan applications and the process was very complicated and time consuming. My loan officer walked me through the whole process and it was quick and easy. Our whole process only took about 5 weeks, which I felt was very reasonable. The website and loan officer and processor were very professional and a pleasure to work with. I would gladly recommend and do business with Amerisave in the future.

Feel of local service RL from an online provider. Couldn't recommend more. Very easy process. All involved were super helpful.

The things I like about the service AmeriSave has provided to date are the timeliness of the refinancing process and the skill of the personnel who assisted me, Michael ** and Karen **. They were both very professional and personable. They kept me abreast of my refinancing progress and were very responsive to my questions. Additionally, what I think I like the best about my experience with AmeriSafe is the easiness of the process. I like the utilization of state of the art technology through the use of their portal, which made the transfer of documents for signature and/or reviews easy, secure and convenient. I can honestly say that AmeriSave will be the first contact I'll make on all future real estate transactions.

I refinanced my loan with Amerisave 2 times in the past five years and both time I was impressed with the easy to use website and responsiveness of the staff.

The customer service has been great. Everyone is fast to response and very friendly. The process has been going very smoothly.

All online. Easy to use, excellent communications from everyone.

Jacob ** was amazing help. I couldn't believe how easy and stress free the process was.

Was a first time home buyer. They helped and explained everything in detail. Website shows progress of loan and what needs to be done.

So far the process has been easy.

We felt like we were in very good hands. Robert and Erin are very professional and they were there for us every step of the way through our Refinance process. Amerisave was very competitive with their rates. We really appreciate both Erin and Robert's promptness with their responses with any questions we had which my wife and I value as a top priority when working with Mortgage companies. I would highly recommend Amerisave and would do business with them again in the future!

The website is robust and easy to use and the process was seamless.

I am use to working from the computer; and the on-line service from Amerisave has been exceptional. Much better that trucking back and forth to a bank. I love their portal for receipt of requests and transmission of documents. I don't have to print out all the pages of the "loan guide" but download it and read on-line. The bottom line is that we are within days of processing three purchases and the associated loans in one month. Thanks!

Everyone was very professional. My questions were answered the same day if not within the hour. They were always on the ball and delivered a great loan and lending experience! Thank you Amerisave!

My loan officer, Stuart ** is amazing. He worked with me and my daughter, on what I thought would be a challenging loan, since I had a short sale 9 years ago. He would speak with me at 8 pm, PCT and email me in the morning at 8 am PCT. The man doesn't sleep, he takes great care of his clients. And Michael **, the loan processor was great also. We plan to close this coming week. The whole process was very smooth, and I highly recommend Amerisave Mortgage.

We have worked with Amerisave in the past and now again. Always pleased with the service and ease of the process.

Tim, Kristen and Tarnaisa were great to work with! Very prompt, courteous and professional!

Amerisave is great to work with when applying for a loan. Easy to contact via phone or email. CSR answers your questions thoroughly and completely. Very satisfied with their service.

Rebecca ** has been a great help in getting my loan through the process in a quick manner. Very friendly and professional. The processor, Dallas, is on top of things.

Pretty good online mortgage company. All staff are very informative and friendly... Good experience so far.

Stuart ** and his assistant Monique has kept us notified of our progress on a weekly basis. Overall service has been great.

The service from AmeriSave was great.

The representative who assisted me, Wesley **, was incredibly helpful and knowledgeable. The website was user friendly and incredibly easy to navigate. I would definitely recommend them to a friend.

Applied for a mortgage with AmeriSave. I was told I would not have any problems. The loan kept getting stalled. Spent hundreds on faxes. Spent thousands on inspections and two appraisals. After the loan did not get done on time, I had to agree with the homeowner to forfeit my deposit if the extension the owner gave fell through again. Two days before the closing, I was told there was not enough appraisal comparisons for the loan to go through. So we had already given notice in Michigan where we were living, as we were moving to Florida.

By far the best rate and closing costs I could find. On top of that my loan officer, Holly, is easy to work with and very responsive - a personal level of service that is hard to find these days.

Amerisave knows more about my finances than I do. They have all my info (3 times). 45 days is here. Rebecca is great and very responsive. Nikki is very busy and tries hard to close deals. Underwriting is slow. They have made 1,000's off me. Hope this closes soon.

Once we got working with our processor things have moved along quickly and smoothly. The website was really easy to use and understand. With many other lenders it felt like we were sheep talking to a wolf. Amerisave didn't feel that way and had very transparent rates and fees. We haven't closed yet, but are set to close on time.

From the moment of application Amerisave aggressively acted on the loan, communicated extremely well and in a timely manner, and had good tools with which to communicate and provide information. I received personal updates daily and was provided with good access to the loan information.

Seamless process! My team, Sonya ** and Dave ** are such an awesome team. They are very timely with follow up and forthcoming with information about the loan process. No hidden agendas. Ms. ** answered all loan related questions in layman’s terms so that I understood. I have the utmost trust and confidence in her and that's not easy for me. Not one time have I felt like a bother to them. As agents of AmeriSave they exemplify what excellence looks like. I'm sharing my experience with all my family, friends and anyone who will listen!!

Amerisave's personnel like Leon ** and his assistant did an awesome job and was there every step throughout the process so far to assist with any questions without fail. I would recommend Amerisave Mortgage Company to all my family and friends with 5 gold stars.

Very professional company to work with. Rate lock within minutes and helpful and knowledgeable staff to guide you through the process. Questions are answered in a very timely manner. The process is in online and easy to work with. The loan originator and processor were both extremely helpful.

AmeriSave has an innovative idea for customers to select their own rates and points. This is a Plus way to do business. It displays a fair system for customers to select. Some lenders don't reveal their rates and ask you to call in. Officer and Processor are collaborate with me to have my files for the Underwriter. It is nice to see what documents are needed to load without call in to ask. Very convenient to customers who are busy with work schedule. Way to go!

Dan ** was extremely responsive, knowledgeable and personable. He made us feel very comfortable through the entire process of refinancing 2 properties.

I have been well pleased with the way Amerisave rep has handled my acct. Very professional and expedient on all issues.

I very happy with the service received from the loan officer processors. Because of the professionalism and helpfulness, Amerisave comes highly recommended. I worked with Steven ** and Ann **. They are very responsive and took time to explain the process. They are an asset to Amerisave.

Amerisave made my loan process easy. Although this is my first time to get a home mortgage process, i used the internet to guide me. I begin searching to see where my credit score needed to be and reached people's views for a lender. My idea of a great lender would be rate from the better business bureau. One reason for this, there are many scams on the internet. I was looking for great rates and reasonable appraisals. After contacting my credit union, regions, trustmark, first bank, and sebonic. As a last result, I fundled onto Amerisave. I start off with blake and ended up with Nathaniel **. I was told he was no longer with the department. Nathaniel welcome me with open arms. He was such a gentleman to make sure he ask all the right questions and make me aware that he was available at all times. As a proud customer, I am happy to say, "Thank you Amerisave for making this transition."

Great mix between automatic processes and verbal communication. Website very well laid out and easy to understand.

These guys are very helpful and get the info to you in a very fast manner. You do not need to constantly remind/bug anyone to get you documents, rates, fees, GFE, TILA documents to you. Everything is done very fast. The loan process moves forward at a very good pace as long you provide what they need and everything is in a good standing order. I love the fact that you can view the interest rates and fees, etc whenever you want online and do not need to ask anyone all the time for that info.

Excellent automation of the process. Helpful support from officers and their support team. Team support during application process. Exchange of information done online from their portal, no mailing delays. Documents get reviewed same day they get submitted and commented.

Yes - America can save with AmeriSave. Very professional and efficient, strive for customer satisfaction.

Great service and highly recommended! I am not very proficient in the refinance/mortgage loan process so am more hesitant about using an online service. However, upon applying online, I was able to lock in the competitive rate within a few minutes. Although, it is an online service, I was assigned a agent which was very quick to reply (even on a Saturday) of any questions/concerns I had before I hit the Submit button. Throughout the whole process, I was contacted by an agent via email of the loan process at every step and follow ups were very regular (almost every day). I am very happy and surprised at how expedient and efficient the whole process is. Again, I highly recommend using Amerisave for all your loan needs.

JR ** did a great job.

I must of hit the mother lode when I got Lawrence ** as my loan originator and Charysse ** as my loan processor. They made the process easy via computer. Got all the help and instructions to make me seem computer savvy. Best of all the numbers came in as quoted and I even ended up paying less out of pocket closing than expected. Great experience, would recommend to anyone whom would like a truthful and pleasant mortgage refinance.

Most pleasant experience from **. Very satisfied with loan process. Feel comfortable about my experience. Miss ** needed documents signed and she made things pretty smooth. Also had great experience with appraiser. Thanks to Amerisave for chance at refinance.

This has been a great experience, during this stressful time of waiting and hoping. The entire staff that has worked on my loan has been kind and prompt in answering all of my questions. I would recommend this company to all of my friends.

Thank you for the exceptional personal service! Kristina, my Loan Originator, is extremely helpful and efficient in guiding me through the loan process. I appreciate her attention to detail and friendly customer service. In addition, using the internet during the loan process is quite easy and a great time saver!

I was contacted quickly by a knowledgeable and easy to understand loan officer. He sent my option via email as we spoke! My options were many but the loan officer made selecting what was right for me very easy.

So far, everything has been great. I enjoy using the online portal to upload docs. For the most part, I receive timely updates from my loan officer which is much appreciated. I will update this post after the loan closes so this review reflects the ENTIRE process.

During our loan process Amerisave has been very knowledgeable and helpful. They have been very prompt throughout the process and have kept us well informed of what stage we are at and what to expect along the way.

My loan officer as well as the assistant have been great! Amerisave had the lowest up front interest rates over the 4 lenders that I shopped.

Each step of this process has been without any "glitches" nor problems. Each of the individuals has been timely and helpful in each step of this process.

This was a delightful purchase. My banker and Processor, Brian & Eric made sure I was informed during the whole process. I would highly recommend this company and will do business again!!!

Working with AmeriSave Mortgage on a refinance from a 30-year to 15-year loan. The process has been very smooth so far.and both the loan originator (Matt **) and loan processor (Glen **) have been very knowledgeable about the process and responded to questions and inquiries in a timely manner. Very competitive rates to others and far better customer service than my current lender. Would definitely recommend!

Candace ** and Bryan ** made this process very easy always returning calls ASAP. I would highly recommend Amerisave.. Thank you Amerisave..

I worked with a few lenders before reaching out to Amerisave - I am so glad I reached out! I finished the online application process and immediately received a call to discuss my application. Everything has been explained thoroughly, the process is moving quickly, and my contact is incredibly responsive! Very happy with Amerisave!

After researching several lending agencies, I selected Amerisave based on the number of outstanding reviews it received from previous customers. True to its reputation, Amerisave responded quickly and professionally to my inquiry. Evan ** the customer representative walked me through the entire process and always followed up my questions through emails, phone call, or both. He gave me various finance options, including the pros and cons associated with each. Definitely recommend this lender!

I felt no pressure, gave me numbers straight away; didn't string the client along. Started working right away; kept up with me... calls, emails. Attitude... comfortable, personal as if it were their own loan... priceless!!

Everyone I dealt with was great. I don't like doing things online, but it was a snap and they destroy all personal documents after the closing for privacy! I can close at my kitchen table and their closing costs were less than having a local attorney do it. They email or return calls very promptly and made my entire loan process go smoothly and gave me confidence. Great job by Amerisave!!!

My experience with Amerisave was excellent. They answered every question I had and promptly returned my phone calls. The online program was easy to navigate through. My loan officers Ann and Brad guided me through each step of the way, which was great because I am not good at working on computers. I would recommend Amerisave Mortgage to my family and friends.

Great company. Fast process, very knowledgeable, communication was prompt.

A very professional service, knowledgeable, fast, experience showed. Would definitely recommend to others!!!

Everyone I've worked with has been extremely friendly, knowledgeable, and helpful!

Help me get all I needed. Worked with me to get this done on time.

Highly professional, responsive, personnel attentive. Make the whole process very easy. Highly recommend Amerisave. Kristina and Ann have answered all my questions immediately and returned telephone calls right away. Helped guide me through the online process of completing all the necessary paperwork that is required. Could not do it without them.

The 3 individuals I worked with at AmeriSave were all awesome, quick to respond to questions and available to explain the details of the process. The website is easy to use and clear for uploading required docs and checking status of the loan process. We closed about 6 weeks after application. No bumps.

Overall, good service.

Great Communication and Document uploads are Easy.

Amerisave helped us through the whole loan process and explained every step! Loan pre-approval was fast and easy, working online through their website was a breeze! They answered all our questions in a timely manner and worked with our agent to get everything in on time. I would use them again!!

I have been working with Amerisave to refinance my home. The rates are great and the service I have received has been more than wonderful. Both people I have been in communication with are extremely helpful and respond very quickly. Also, I love the ability to upload all necessary forms online. Makes the process easy and helps keep everything organized.

Enjoyed working with your staff. Very professional.

Great value and service.

I have been extremely satisfied with my experience with Amerisave. They have been very quick to respond to questions via email & phone. The online loan registration account you set up is invaluable in viewing and uploading documents that are needed. They were very quick to schedule the appraisal and so far everything has gone along nicely, and I look forward to concluding my transaction shortly.

The service received from Amerisave has been excellent. They have been quick to respond to any of my questions, they are professional and courteous in all aspects to date. They have moved my loan through at what I consider a fast rate ensuring that all the I's are dotted and the T's are crossed. I would highly recommend their service.

Everyone on the team was professional. Shari, loan originator stuck with us for the whole process and kept us updated throughout the process. This was a fairly complex jumbo purchase. I would highly recommend to everyone for purchase and refi.

Amerisave and Kristina worked very hard to help use refinance our current home. We had some issues with our appraisal coming in lower than anticipated and Amerisave still honored the terms of our agreement from the start. This was something that I was concerned about with going with a internet company but after our loan was completed, everything was done very well. I would use this company again.

I really like dealing with AmeriSave so far. My contact Mercel ** is a calm, kind, forthcoming and open communicator and very knowledgeable! He helped me to better understand the correlation between interest rate, term, amortization and lending fees. Up-front disclosure that puts you at ease and helps you make an informed choice! AmeriSave's application portal is the best I have seen, since I started shopping around with several lenders. It shows you at a glance all the different lending scenarios available, down to closing costs etc. Very good, so far!

We were hesitant to use an online loan company, but Amerisave was professional. They made the process as simple as could be expected and their staff was great. We highly recommend dealing with them!

I refinanced an investment property with Amerisave and the requirements were more extensive than a typical refinance. The loan processor and loan originator were extremely knowledgeable and provided consistent communication throughout the process. I would recommend this company to anyone interested in refinancing.

Could not be happier with the entire process. Sonja ** did a great job guiding us through the process. She managed any issues proactively and professionally. Great experience from beginning to end.

The process with Amerisave is quick and easy. Being able to complete the entire process online is convenient, we were able to complete and review documents online at our convenience, without having to worry about keeping appointments or taking time off from work.

My experience has been great! AmeriSave has a really remarkable system for handling mortgages. The website is straightforward with all their current rates and different types and terms of mortgages. The quotes are based on just six simple bits of information: loan amount, property value, your state, your county, type of loan, credit score. Seconds later, you have all the information, rates, APR, points, lender fees, and closing costs. Push the Apply Now button and in minutes you will have an email from YOUR loan originator, with your personalized quote and their direct phone number, which they actually answer. Mathew ** has been outstanding!

Amerisave has been a very pleasant and stress-free experience. The originator and assistant have been extremely knowledgeable and informative. I would definitely recommend them to anyone.

When we decide it was time to refinance, we decided to use one of the online loan services where "banks come crawling to you". In addition, we checked into our current mortgage holder and my credit union. Being a retired engineer, I like to make decisions based on data. When all was said and done, the data showed that Amerisave was the best choice for us, so we started the application process. We were pleasantly surprised to find that Amerisave not only provided us with the best "numbers", but their process and customer service are top notch as well.

Daphne ** and Ben ** were very responsive and helpful through the entire process. I will definitely come back to Amerisave and specifically Ben and Daphne, when I need home financing. They both should be role models in your organization as they made the process very easy.

My experience with Amerisave has been top notch. The loan officer and processor were both knowledgeable and efficient in handling my loan. The process was very fluid and moved along swiftly. I would highly recommend Amerisave!

I have purchased as well as refinanced homes a number of times through the years and have always dreaded the entire process. So, when I finally made the decision to refinance my current home, I was NOT looking forward to it! After some extensive research and a multitude of calls, I chose Amerisave Mortgage and have no regrets!

Our refinance loan went as smooth as I could have hoped for. The loan officers were always there to answer questions and guide us through. Easy Peasy. Thank you Amerisave.

Amerisave has been quick, knowledgeable and good customer service in a process that can be stressful and overwhelming. They keep me updated at the minimum every other day but most days it's once or twice a day. Aaron and April are great representatives of the company.

Update: Good news is that I got my closing date scheduled prior to rate lock expiration. Upgraded review, as a result, but still holding out on the final review until everything with refi is closed and finalized.

The people at Amerisave are easy to work with and very helpful.

I found AmeriSave's website to be very transparent as to the rates and fees associated with the refinance of my home loan. The loan officer I worked with was very professional and helpful in the process, and responded to emails and phone calls promptly. I was able to easily compare rates, and decide comfortably and knowledgeably on the best refinance loan option through Amerisave. Their website also was very simple to navigate, and I was able to easily see the items required for submission for the loan processing. I would highly recommend AmeriSave to others for a refinance or new home loan.

Steve and Chris were awesome. They helped me with a difficult loan that I am sure was very tedious and time-consuming. I am now saving over $500 a month with this refi and I could not be happier with the service they provided. It was so easy to sign documents and just upload them back. It was amazing.

I am disappointed with the time it is taking to process the refinance. I send documents and then the company asks for them again. I am 8 days away from having my interest rate lock expire and am told that I probably won't close until the end of the month.

Thought I had everything, good credit, cash on hand, good income. I was told I could close in less than 6 week. Never happened. I was left standing out in the cold. Seriously lucky that I had a backup because their option to me was to get a hotel room until the loan could be approved.

We are currently refinancing with Amerisave. I have been very pleased so far with how it is going. We started the process on 10/22/15 and we are almost to the closing. They have very good and knowledgeable agents. Thanks Amerisave. We are saving a lot of money to refinance from a 7.25% loan to a 4.25% loan. Thanks to Robbie ** and Christopher **.

We never thought anyone would be willing to help us buy our first home, but the person we worked with has. My husband and I looked a year or so ago and it didn't go well. When we finally decided to try again my mother recommended you guys and I'm so glad she did. Everyone I talked to was extremely helpful.

I am extremely pleased with the customer service I have received with Amerisave. The loan agents are very helpful and have kept me up to date on the progress of my refinance application. The loan document web portal is very easy to use and makes uploading required information a snap.

Refinanced our home. Fabulous experience. Website was great, kept us fairly up-to-date on the process. Very professional and courteous staff.

We opted to use Amerisave because of the VA loan experience, but we feel as if our file has been a constant issue since day one! Nobody answers the phone, emails go unanswered and it's a pass-the-buck system. No matter what happens days go by and frustrations build on our part. We were charged twice for the appraisal which took weeks to take place.

The whole process is fast and prompt; easy to use and follow. The online uploading of documents is very convenient. Overall, working with Amerisave is a great experience. All the agents are very helpful in walking us thru the process from applying for the loan to closing.

Randy and Dave are great. Very helpful and quick to respond. Talk like I'm normal and not using the real estate lingo that no one understands. Very professional. Knows their jobs very well and doesn't treat you different if your score is not perfect.

I decided to work with AmeriSave because their rate was the best and their costs for closing were also the best. I was happy to work with them for that reason but have been even more impressed with their customer service. My loan originator, Brad, was very friendly and helpful when starting the loan process. He answered all of the questions I had at the start of the process. My loan officer, Joe, was just as helpful. His responses to my emails are almost immediate which is great for making sure the loan moves forward in a timely manner. Overall, I have been very impressed with AmeriSave.