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AmeriSave Mortgage Reviews

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About AmeriSave Mortgage

AmeriSave Mortgage Corp. (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Pros
  • Customized rate quotes in minutes
  • Lock in rate for 90 days and shop homes
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
Cons
  • Not available in New York

AmeriSave Mortgage Reviews

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    2 featured reviews
    How do I know I can trust these reviews about AmeriSave Mortgage Corporation?
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    Page 24 Reviews 4235 - 4435
    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 30, 2016

    The process went very smoothly and with far less hiccups than I anticipated. The customer service provided to me from your staff was impeccable. Processor Clayton ** was "on it"! Clayton answered my questions to my complete satisfaction and in a jiffy!! Thanks to Clayton my hopes and expectations were far exceeded. Thank you for a smooth experience with no stress!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 30, 2016

    The Mortgage personnel were easy to work with, I have to thank Eric ** and Adam ** for helping me get my VA Loan for a Re Finance done. Adam was there from the beginning and we started the process right on the date we were supposed to. Eric seemed to be the person I have worked with in the end, and they were both very professional. They have both been there when needed and everything that was required which can be and seem like a lot was done and they were very patient.

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    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed Dec. 30, 2016

    AmeriSave was an excellent choice as a lender for refinancing our mortgage. They were professional, knowledgeable, and eager to meet our needs. AmeriSave made not doing business in person comfortable with clear explanations of the refinance process and simply online forms. Any question that we had was answered in MINUTES! We even closed on our loan in the comfort of our home at our specified time. Finally, AmeriSave had the best rates, terms, and closing costs. Thank you Trevor, Stevie, and the rest of the staff at AmeriSave, you guys are the best!

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    Verified purchase
    Customer Service

    Reviewed Dec. 30, 2016

    I felt in constant contact using email as my preference. Questions and answers were resolved on a daily basis even though I work 10 hour days and have a no-phone policy at work. I felt from the start that Amerisave was on my side and I could trust their expertise. I would certainly recommend them to a friend.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 29, 2016

    I was very skeptical of this process but everything is going great and I like that I get answers to any questions right away via email. The entire process has been pretty painless so far. I am very happy that we went this route.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 28, 2016

    Christian and Chris were very helpful, immediately responsive to my questions and comments and thorough in explanations, etc. I would not hesitate to finance with Amerisave if I ever need to procure a loan for a home in the future. I would also be willing to refer them to my friends and relatives.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 28, 2016

    Enjoyed working with Beth and Brian. They were professional and kind. They explained the home loan at my level. Very nice people. Let them know I am pleased with their help. I will recommend them to my friends who need a good loan company.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Dec. 28, 2016

    AmeriSave has an Excellent client service. My Loan Processor (Kira) was very helpful on quickly clarifying/resolving any of my questions and always immediately accessible by phone and email. Also the web experience was great from the moment I requested a quote. I loved the fact that I did not need to give any of my personal (Name, email, phone number, address, etc.). All I needed was the relevant info such as the price of the property, the loan amount and state and county of the property to get a quote. In addition, the interest rate was lower than any other lender I had checked (10+ lenders) with very reasonable closing costs. My loan closed within the lock in period & with fairly accurate initial closing estimates.

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    Verified purchase
    Loan Process

    Reviewed Dec. 28, 2016

    I just refinanced my residence successfully through Amerisave. As with all mortgage companies the process took nearly 2 months. There were cliff-hanger moments because some of the assertions by the loan originator as acceptable source of income were not honored by the underwriter, which required the provision of oodles of other documents; the underwriter had difficulty in accepting my Required Minimum Distribution (RMD) from my IRAs as income despite it being a guaranteed source of income because I turned 70 in 2016. However, the loan processor worked with me extremely patiently and we were able to convince the underwriter to accept the RMD starting in January as income. So, all's well that ends well.

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    Verified purchase
    Loan ProcessRates

    Reviewed Dec. 28, 2016

    Liked the variable choices, wasn't interested in paying 1.66 points to get a reduced rate of 2.75 at the time. But I was willing to pay $185 for 3% loan and shorten my term by 4 years. My Experience was very good!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 27, 2016

    I have never received such great service like the service from your group. I was treated with the most respect from the whole team. I was always kept up to date with each step and they guided me through each step, I always got a quick response to my questions and emails. Always with a smile and a great attitude from the team. They were very professional the whole way through. Very friendly and caring. I always felt at ease speaking with them. Thank You.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 27, 2016

    It is my second time. I am refinanced my house with AmeriSave. It will tell you that I have great experience with AmeriSave. Your staff is very helpful and I thank you and your staff for all your help in this processes. Thanks.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 27, 2016

    The agent I am working with was not pushing me to refinance, and when I explained my husband and I had a bad experience on the last refinance he backed off and educated me on what I could do about it. He has been very helpful in our entire process of refinancing. Once I learned what I needed to do to upload and download the documents for processing, we have been very happy with AmeriSave's simplicity to refinance.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 27, 2016

    Our loan processor Sharon ** was EXCELLENT! She moved things along quickly and was so pleasant to work with. Grace ** who was our loan officer also did a great job and was very helpful. We are so grateful to have our loan approved and closing in a few days.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 27, 2016

    My time working with Ken ** and Jodi ** found both of them to be very friendly, courteous, patient and professional to work with. They were very helpful with questions and guidance with the loan application and reviewing and submitting all the supporting documents.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2016

    Mike **, Tiffaney **, and Christian ** did a great job with our loan. They made sure everything went smooth. I would keep Amerisave in mind for another loan in the future. Plus everyone was very professional and went out 100% to make sure we were happy.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2016

    Brandy and David were extremely courteous and professional. I would recommend them to a friend. Brandy took over toward the end of the process and cleaned up after one of her coworkers dropped the ball. She was instrumental in getting my loan to closing. Thank you both!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 23, 2016

    Refinancing our home was extremely easy. The staff are very helpful and get things done quickly. When we were ready to close I thought we would have to take time off of work, but AmeriSave sent the closing attorney to our home when it was convenient for us! I cannot say enough good things about our experience with AmeriSave and I would recommend them to anyone looking to refinance!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 22, 2016

    As a first time home buyer with no realtor, AmeriSave made this process so easy for me. It was a total of 48 days from my application date to close! I couldn't be more happy with the choice I made with going through AmeriSave. I had an amazing Loan Officer and Loan Processor, Allison and Jaime! They were always there if I had any questions and I would be lying if I said I wasn't going to miss them. I highly recommend AmeriSave, A++ service!

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    Verified purchase

    Reviewed Dec. 22, 2016

    Takes much too long to get approved. I have excellent credit rating, sufficient income and sufficient savings to purchase my property outright and yet it's taken over four months to be approved. Otherwise, great system if it would only work!!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 22, 2016

    Quick and thorough responses to questions. I have worked with a few different people and everybody is very friendly and helpful. I can be a little intimidating going through a loan process online but the people at AmeriSave make the process easy.

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    Verified purchase
    Staff

    Reviewed Dec. 22, 2016

    Amerisave is competitive in mortgage lending loans. Great staff. Friendly and cooperative and resolved all issues smoothly. In our case it took somewhat longer to close than usual. However Amerisave kept up to close on our condominium without any problems.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 22, 2016

    This has been the most knowledgeable and friendliest experience I have ever had with a big corporation. They always respond to my questions in a very timely manner usually within 15 minutes. They walked me through every step of the way.

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    Verified purchase
    Staff

    Reviewed Dec. 21, 2016

    Totally pleased working with Mr. **. His professionalism showed he knew what he was doing. My wife and I found it a pleasure and comforting working with him. He referred to us on a first name basis making us at ease. You have our permission to use our names in the future should you so desire.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed Dec. 21, 2016

    Great job. Timely communication. This is the second time I use Amerisave. Not alone their rate is very low, their service and communication are professional. I first hesitated to use an online company to do loan but it turns out really good. I am very satisfied. Thanks!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 21, 2016

    I had a great experience with the refinancing of my home with Amerisave. It took longer but it was the underwriter taking too long in reviewing the file. James and Nikki were so helpful and very professional in dealing with my refinancing. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 21, 2016

    Great follow up! Quick responses to emails! Good communication! Great company to work with! Looking forward to closing on my loan for my new home! Loan officer and loan processor have been both very helpful and professional! Will definitively use this company again in the future!

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    Verified purchase
    Online & AppLoan ProcessRatesTransparency

    Reviewed Dec. 21, 2016

    The best rates and very professional! Did a great job of getting our refi done! They were very responsive and made sure we were up to date with the latest news. Their website to upload items and stay abreast of everything was user-friendly and easy to read. Thanks so much AmeriSave!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 20, 2016

    Was able to do and upload everything online!! Went thru entire loan application via my iPhone. Just awesome experience. In addition, my experience with their Loan Officer and Customer Service was just as exceptional. Found them to be lowest cost to refinance too.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Dec. 20, 2016

    Holden ** was very prompt in returning emails and phone calls when I had questions or concerns. The whole process was relatively easy and initial promises were kept. I would highly recommend Holden for all mortgage processing needs. Thank you.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 20, 2016

    I had a terrific experience obtaining my loan at the rate and terms I was seeking. Amanda was my Loan Processor and she was easy to work with, empathetic to my concerns and hustled. Both her and Alex ** are assets to your organization and should receive a handsome Christmas Bonus as recognition for all their hard work. ;>)

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 19, 2016

    What an excellent process! Notary comes to your home at closing. All the paperwork was submitted electronically through their portal, and always had a current status of where I was and what I needed to provide. The Amerisave Team did a great job and we had regular phone conversations to keep everything moving along. The next time I need a loan I'll definitely be going to Amerisave.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 19, 2016

    Russell ** is very professional and caring about his clients. He was efficient and quick to response to my questions. AmeriSave is a company I will contact for any future home loans, as well as recommend my friends to do so.

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    Verified purchase
    Staff

    Reviewed Dec. 19, 2016

    I greatly appreciate Amerisave agent professionalism in handling the mortgage refinancing. I appreciate Ken ** attitude and professionalism. Thank you so much for all Amerisave agents' sympathy and attitude. I congratulate Amerisave company for this management.

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    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2016

    Every part was self-explanatory, if you don't know how to use the uploading they're a phone call away. The process of uploading was better than leaving home or faxing documents making tons of copies, all documents are in one folder available for printing whenever needed.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 19, 2016

    Very fast, very good service. All questions or concerns answered quickly. Has been a joy working with Blake and Amanda! I would highly recommend Amerisave, and especially, Blake and Amanda for all of your mortgage needs. They gave me the best rates!

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Dec. 16, 2016

    A very modern way to finance. Very streamlined but personal. You can talk to someone at anytime during the process. Fast and easy, application through the closing. I found the interest rates are the lowest available. I would highly recommend their services to anyone looking to purchase or refinance.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseLoan Process

    Reviewed Dec. 16, 2016

    Amerisave's service has been very efficient. The process was easy to do. The portal was very convenient and easy to use to upload documentation and to check the status of the loan. I was extremely satisfied with my loan officer Leon **. Leon was always available when I had questions and helped me through all the steps. I was very impressed with my loan processor Matthew **. He was always hands on very informative and helpful. Great communication, quick answers to questions and concerns, professional, very personable. My husband and I are very happy and will not hesitate to recommend Amerisave.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Dec. 15, 2016

    I started with Amerisave web only to check the rate for my refinancing. Obviously the rate was the best, so I applied the loan. I doubted pretty much everything during the process. My loan officer, Irwin, and processor, Tiffany, both of them were very good at responding to my huge number of questions. Overall I'm very much satisfied with the service. Thanks, Tiffany and Irwin.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Dec. 13, 2016

    We would recommend Amerisave to anyone that is looking for an extensive menu of loan options, an easy-to-use website, and first-rate professionals to handle the details. To be honest, we had never heard of Amerisave before our recent refinance with cash-out. In doing some online research we found several positive mentions of the company in various media, so we decided to fill out an application and see where it went. It was a decision we do not regret, as we got a great rate and a very smooth and efficient process. What we appreciated most was the excellent communication every step of the way, plus a great website where we could stay abreast of each step and new development. Uploading, downloading, and e-signing documents could not have been any easier.

    Our loan officer, Brian **, was very adept at answering and even anticipating questions. He pointed us in the right direction, with no pressure, making sure we were armed with all the information we needed to make our own decisions. Throughout the entire process his communication, friendly demeanor and knowledge was quite helpful. We also worked with Beth **, our loan processor. What a delight! Like Brian, she was very efficient, knowledgeable and professional, and absolutely the nicest and kindest person you ever want to meet. Working with people like that -- who find time to care while working on your behalf -- makes something that can often be a tedious and frustrating process a real joy instead. I have already recommended Amerisave to family members, and we now have a go-to company we can trust for future mortgage needs. Amerisave gets an A+ from us. Thank you!

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 13, 2016

    I would highly recommend Amerisave. Our bank could not match their rates or their professional expertise. My contacts were very prompt, courteous, and respectful. Everyone was super knowledgeable and extraordinarily quick. Thank you to Mike, Rick, and Christian!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2016

    If there was a category better than great I would have checked it! Never have I experienced such professionalism in this field. Your folks are fantastic and truly understand customer service. Whatever training you have given them please DO SHARE WITH THE REST OF THE WORLD!!! I have never been more impressed as a customer than in dealing with your representatives. Keep up the good work. It's NOTICED AND APPRECIATED! Have a great holiday!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 12, 2016

    Your loan officers were great. I appreciated how quickly they responded to emails and calls. They were always professional and respectful. I would certainly use their service again and recommend them to friends and family. A special thanks to Clayton and Matthew.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2016

    The convenience that Amerisave Mortgage has to offer in comparison to its competitors played a huge factor in my decision to refinance my mortgage with them. Their online calculators allow you to run all types of scenarios to determine what works best for you. And what's great about this is that it means you get what YOU want. As far as customer service goes, they are ranked number one in book. The team that I had the pleasure of working with are diligent in their work, and sincerely considerate of the customer and your time. They're constantly working hard to get the deal done. You won't find this type of service anywhere else! I highly recommend Amerisave to everyone!!!

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    Verified purchase
    Loan Process

    Reviewed Dec. 12, 2016

    Wonderful experience!! Thank you for everything!!! Robert ** and Alison ** made life easier!! It was a easy, smooth process from start to finish!!! Not to mention the structure of my loan is amazing... a work of art in its own!!! I would suggest this team to anyone! Thank you again for everything!! Thank you!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 12, 2016

    Representatives are knowledgeable, helpful, and make the process as smooth and simple as possible. I recommend Amerisave highly. If your credit is good, refinancing is a great way to go -- we are saving about $400.00 a month! After getting hit hard in 2008, we finally feel recovered.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 12, 2016

    Irwin ** is responsible for me completing this loan. His knowledge and confidence convinced me to complete the refinancing. Robert ** was very good to answer my questions and move the loan along to closing. Both of these gentlemen were great to work with. I appreciate Amerisave, and will recommend to others and will use again if needed.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 12, 2016

    James ** of Amerisave, has been excellent, very helpful and knowledgeable. This is the second loan I have worked with Amerisave and James. I also appreciate their online methodology of requesting and receiving documentation. It is very easy to know where you are in the process.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 10, 2016

    Amerisave's service has been very efficient and both Tiffany ** and Travis ** have been extremely helpful in shepherding us through this process. It has been the least problematic of any of the purchases/refinances of homes I have ever completed.

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    Verified purchase
    Online & AppStaffEase of UseLoan Process

    Reviewed Dec. 9, 2016

    The whole re-finance process was easy to do using their website. AmeriSave has friendly, courteous reps that I worked with through the process. The ease of use of the website for documentation and status of loan was a great help in making things as easy as possible!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 9, 2016

    I was very hesitant to refinance my mortgage, and especially concerned about doing it online, but using Amerisave has been an incredibly problem-free experience when I consider how complicated I thought a mortgage refinance was going to be. Because I was such a cautious customer, early on, I wrote to Aaron **, my Amerisave representative, asking him if he thought I was being too difficult, but he assured me that I was in the right place. Today, my wife and I received the notice that the old mortgage has been paid off, and we are into the new mortgage. We are saving over $300.00 per month. We are very happy with our experience at Amerisave, and we would gladly use them again. A big thank you to Aaron **, Amanda **, and Rebecca ** for their customer service and patience.

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    Verified purchase
    Customer ServiceOnline & AppStaffTransparency

    Reviewed Dec. 9, 2016

    I had great communication with their representatives. They were very knowledgeable and responsive to my questions. Their website also made it as easy as possible to navigate through all the new mortgage requirements these days. I would highly recommend their services (this is the second time I have used them myself to refinance). Thanks!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 9, 2016

    My processor Shirvica ** was amazing. She was available when I had questions and walked me thru every step. I will be using them again and referring this company to everyone I know. The website was so helpful to see what my loan status was. Very impressed with everyone I worked with.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2016

    I was very impressed with how hands on my financial loan officer was. He was very helpful and we ended up saving 10 years and less monthly payment on our mortgage. Thank you Amerisave. We are so happy how it turned out.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2016

    Patience is a virtue, and our service rep Stephen could not have been better. Answering questions, explaining things as we went along. This is very serious stuff and I wasn't looking forward to the process but with the experienced help of Stephen, it was a breeze. I'm impressed!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 6, 2016

    It is a convenient online process of securing a home loan for working professionals. We have been able to complete this process on our time in the comfort of our home at this point in the loan process. And the individuals we have worked with thus far have been available when questions have come up during business and non-business hours to help with the process with a personal touch through emails and or phone calls.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 6, 2016

    Portal makes everything convenient. Agent Will ** and Processor, Ricky ** are very responsive, courteous, professional and patient. I am extremely busy with work and personal commitments, but they were so organized, on top of things, and accommodating that having to go thru a refinancing process was not such a bad experience.

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    Verified purchase
    Punctuality & SpeedStaffEase of UseLoan ProcessTransparency

    Reviewed Dec. 6, 2016

    My second refinance with Amerisave. Everything is crystal clear from start to finish. Portal is easy to use. Rickey ** my loan processor has been very helpful, professional, and always on top of everything. Responds quickly to all of my concerns and questions, very courteous. Also Greg has been pleasure to deal with as always.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 6, 2016

    Nate and Matt made my loan process incredibly easy. I was well informed the entire process and I loved the easiness of the online site to upload documents, etc. I couldn't have asked for a more flawless execution. I'm referring anyone I know to Amerisave and the power team of Nate and Matt.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 6, 2016

    Maryellen ** is an extraordinary loan processor. She picked up a fumbled ball and turned it into a touchdown with her intelligence, hard work and dedication. She overcame several obstacles to get the job done. We felt she was genuinely concerned about getting our mortgage loan refinanced. It was a pleasure working with her. I will tell family, friends and acquaintances about her and that the entire process at Amerisave from the loan origination with Eric **, to the lady in underwriting, Maryellen's supervisor who waived a fee for us and Maryellen processing and closing was amazing. And that Amerisave lived up to their promise of great rates and low fees. My wife and I sincerely thank you all for doing such a great job.

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2016

    I checked out several companies for my refinancing and settled on Amerisave after thoroughly investigating that the past issues with the company are now behind them and they are! Amerisave uses an efficient web-based system for handling documents from the applicant side as well as the company side. This makes paperwork easy and non-redundant with no papers lost in the mail, etc. The staff is very responsive and efficient. I have not closed yet, but expect to do so soon.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 5, 2016

    The rates I received were very competitive and everyone has been extremely friendly and knowledgeable. The online portal makes it very easy to know where we stand as we move closer to our closing date. Would highly recommend AmeriSave to anyone!

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2016

    We had a rough time at the beginning understanding how the online process worked. All due to our not getting it. Eric ** was always available to help and was very patient with us. AmeriSave is good at keeping us informed.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 5, 2016

    Mike was so helpful when we were refinancing our home loan. He took the time to go through each option and which one would be best to suit our situation. He was always there to answer calls and questions and to the point of giving us his home phone for questions after hours. His assistant, Kristen, also went above and beyond answering questions, emails, et cetera. They both made it possible to close our loan in a timely fashion. Their service exceeded 100% and we would refer to them to friends and family. Again, thank you for a smooth transaction.

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    Verified purchase
    Loan Process

    Reviewed Dec. 5, 2016

    The website was easy to work with. It was very convenient to be able to upload all of the documents and sign the paperwork electronically. I liked that I could see every step of the process online. I have small children so it was wonderful to have someone come to our house to sign the paperwork. Adam ** was helpful in getting my loan process started and saved me money by locking my rate. Joseph ** was great and really made sure that I understood how the process was going and quickly answered all of my questions. Highly recommended!!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 5, 2016

    Promptly response to all questions regarding the refinance process. Really easy to access and upload the documents and download this complete the application. Constant review and guidance of the Senior Origination Officer and her staff. Great service all around. Feel confident in the process. All was willing to attend my concerns.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 2, 2016

    Stephen and Emile did a outstanding job refinancing my home. I would recommend others to do business with them. Emile worked very hard in getting the loan I wanted and is why I went with Amerisave over two other companies. Stephen helped process and coordinate the loan quickly.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 2, 2016

    Bryan has been wonderful throughout the whole process. He keeps me informed of everything going on. He worked quickly to get everything done for my loan. Very courteous! Everyone I came in contact with was pleasant to work with. I'm pleased with my service from Amerisave.

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    Verified purchase
    Loan Process

    Reviewed Dec. 2, 2016

    They assured me that any questions or concerns I have they are there to assist me in getting the loan I requested done in a timely manner. When I couldn't upload and separate my pdf forms they told me not to worry. They will take care of that.

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    StaffLoan ProcessTransparency

    Reviewed Dec. 1, 2016

    I was extremely satisfied with every aspect of this process and was appreciative of the manner that Sean ** took with me with his explanation and kindness to me! I believe he was honest in all matters and I will not hesitate to go back to the whole team! Drayton and Alison included!!

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 1, 2016

    We were very pleased with Amerisave as a company and with every employee we worked with to get our refinance done. It was all done electronically, except for the closing, so that was amazing for us. They contacted us when information was needed from us and called us back in a timely manner when we called them. I have already recommended Amerisave to my friends and will continue to do so.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 1, 2016

    I remember getting a call from Leon ** about this company I had never heard of before. He told me that this company called Amerisave could provide me the best loan options for the best deal. I was not impressed because I had heard this many times before from other lenders, but decided to take a chance and see what Amerisave had to offer. Right off the bat, I gave him the restrictions I was working with and right away he sent me deals that were appropriate for what I was looking for. What made it even more simple was the fact that everything was visible to me. Many lenders in the industry try to hide things from you and according to them will give you the best deal, but only provide you the best deal when they are pressured by the fact that a competitor has outperformed them.

    This was something Leon had told me about and I didn't take him at his word until I saw it for myself. Within a few days we drafted what loan we wanted to go for and got the best deal on the market with the largest closing cost reduction I could get. I learned a lot as well and a better informed consumer is a happier customer. In the end we saved $400+ dollars a month on a 30 year fixed rate mortgage.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 30, 2016

    Great service. Always available to answer any questions. Very responsive and professional. Applied for and closed my loan in 30 days. All the people that I worked with on my loan were exceptional. Highly recommend!!!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Nov. 30, 2016

    It has been wonderful working with all Amerisave. The whole team from Home mortgage Consultant to processor to underwriting and closing have shown extreme professionalism and worked through the process within the said time frame, I think the whole process from start to finish was seamless and fruitful. The fears that I had hearing from some of the competitors were extinguished when I saw the whole process of refinancing was completed within 2 weeks and no major issues came up during the development. It was amazing to see all the process/underwriting and closing conditions were normal reasoning with logic and managed to clear them with a considerable time frame. Kudos to all of you including the underwriting team and I wish you all the best; I will definitely share my experiences with family and friends.

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    Online & AppStaffLoan ProcessRates

    Reviewed Nov. 30, 2016

    This was a most pleasant experience during our re-financing on our home. All of the associates were helpful throughout the process. The figures on the website were just as they stated with no switching. The time was record fast in comparison to my past experiences with financing. We got a great rate as promised. The closing went smooth, and overall we are very happy.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 30, 2016

    My loan processing team was on top of everything I needed to know about my loan and closing. It was wonderful having such an organized team to help me through this process. I would highly recommend Amerisave for refinancing one's mortgage as they were efficient and extremely knowledgeable.

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    Verified purchase
    Staff

    Reviewed Nov. 30, 2016

    Blake and Bob were fantastic. They were very professional, knowledgeable as well as personable. I would and will recommend AmeriSave to all of my family and friends. I am extremely thankful and grateful to Blake and Bob. They both went over and above.

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    Verified purchase
    Loan Process

    Reviewed Nov. 30, 2016

    Joseph ** (our processor) was very responsive to all my questions throughout the entire process. In addition, Andrew ** (our loan originator) was able to confirm our rate lock when the service portal was giving incorrect information. This wasn't our first refinance, so we know what other places offer and Joseph and Andrew confirmed that we made the right choice with Amerisave.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 30, 2016

    I like that every time I call I talk to a real person. If they're not in they call me right back. Not a machine! Things with my loan are moving fast which is great. I'm not good with the internet but Amerisave made it easy.

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    Customer ServicePunctuality & SpeedLoan ProcessRatesTransparency

    Reviewed Nov. 29, 2016

    Amerisave provided quick turn around and constant communication throughout the loan application process. They were very responsive to my email as well as voice mail queries. They also offered very competitive interest rates. I would recommend Amerisave to my friends in the future.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 29, 2016

    Ryan ** (loan originator) was GREAT every step of the way. He is the first person I spoke to and stayed by my side every step of the way. I was high maintenance - lots of questions - there was always a smile in his voice and he promptly responded to every question I had. Jeremy ** (loan processor) was also very helpful and very patient. This is the 7th mortgage I've applied for (between 4 houses and refinances) and was by far the easiest and best experience. Thank you Ryan, Jeremy and Amerisave!

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    Verified purchase
    Staff

    Reviewed Nov. 29, 2016

    We appreciate what was done for us. We needed this loan at a time in our life where we were struggling. It will be a tremendous help to get us back on our own again. Those who helped us have been professional and courteous through this.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Nov. 29, 2016

    A pleasure working with Keith and Adam from start to finish. They maintained a high level of communication and responded promptly to all questioned asked. I would highly recommend this company for your future transactions. Thank you for a great experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 28, 2016

    Prompt answers to questions. The people I worked with were just as available and responsive to my questions and concerns as any local company I have ever worked with. The fact that our correspondence was entirely through email and phone calls had no negative bearing whatsoever on the service I received.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 25, 2016

    My experience has been very impressive. The quality of customer service and willingness to help has been excellent. When asked questions the answers given from my loan officer David ** have been direct and very educational. Amerisave and David has made my 1st time home buyer experience great thus far. I am excited to be owning my new home soon. Kudos to Amerisave!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 25, 2016

    The employees are knowledgeable and very nice, they went through every step of the process with me and made sure I understood the whole process. Lauren ** was a huge help in my refi and there's no doubt that without her help I'm sure that this wouldn't have happened.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 22, 2016

    Everyone so far has been very friendly and helpful to me. Especially Kristina ** who has been there for me every step of the way during my refinance process and has gone above and beyond anything I've ever expected. Thanks to all of you.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 22, 2016

    The staff at Amerisave was responsive, professional and resolved any issues or concerns very quickly. Even on the morning of the closing they were immediately responsive to a question I had. I would highly recommend Amerisave and especially David ** and Yolanda ** who were my main contacts.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 22, 2016

    The most notable was the constant ongoing communications between me and my loan officer and processor. They both kept me informed on where my application was in the process. They were also available to answer any questions that I had which made me feel that me like a valued customer.

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    Verified purchase
    Punctuality & SpeedStaffEase of UseLoan Process

    Reviewed Nov. 21, 2016

    The service I received when refinancing my home was great. Everyone was very fast and responsive. The website was easy to use and intuitive. I liked being able to upload documents and sign everything I need to sign online. I would recommend this service to a friend for sure. Everyone was very friendly and helpful.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Nov. 21, 2016

    Quick, professional...and easy to work with. This my 2nd refi, I wouldn't choose any other. Also there's no sales. You pick the rate and see all the #'s upfront, which I prefer. If you have question, send an email or call, quick response. Online is the way to go with Amerisave.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Nov. 21, 2016

    I have used Amerisave on four different occasions. It is an enjoyable process and customer service reps are considerate and take the time to explain any part of the process in "down to earth" terms that make things very clear and easy to understand why the documents are needed. Each time I used them, I completed the process knowing that I have saved money and had a rather easy time doing so. They are not pushy, and they really do take the time to explain things in a professional manner but they take the time to make sure I understand the documents that I am signing and why it is important. I believe I walk away knowing more about my home, loan and what benefits I have gained. Each rep. has also made sure they don't talk over my head and give me a feeling that I am working with a friend in my corner. Amerisave is definitely a company with a vision to help the borrower. Rare in these times... Keep up the good work.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 18, 2016

    Very pleased at how easy the process has been with Amerisave. Everyone has been very informative and helpful throughout the entire process. The forms are easy to read and upload the particular items needed to get the correct information that is required.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 18, 2016

    Amerisave used to be good several years ago when I did my first loan. However, when I used it for my second house last year, I found its service has degraded so much and I couldn't imagine it could get any worst! First, it took 4 months for them to close my loan for new purchase. The agents are completely irresponsible, never picking up phones and taking days to reply to my emails or return my calls.

    Second, the appraiser they hired is almost twice expensive than other mortgage companies. And the appraiser didn't even bother to measure the house correctly and list all 4 units as the same size, while they are completely different! Third, the agents of Amerisave made numerous mistakes during the loan closing. After the closing, they used a wrong mailing address as my contact. I lost a lot of mortgage documents because their mails were returned by the USPS, but they didn't bother to contact me to fix the address. I found it out months later!

    Last but the worst -- they manage the escrow account and they are responsible to pay property tax for me. However, they missed the tax payments! Six month ago, I requested to close that account so I can manage the payment myself. By now, they still haven't sent me back the money! I called them many times and every time they said the check would arrive in 10 business days. I couldn't wait to refinance and stay away from this company forever!!!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 17, 2016

    Refinance with Amerisave was a pleasant. They are direct lender, so you get your approval a lot faster. Online system was a plus for me. All of the Loan officers who I worked with are very nice and helpful. I would recommend everyone to this lender. Thank you Amerisave.com.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Nov. 17, 2016

    I found out day of close from the notary that my closing was canceled. Now, I cannot get a hold of anyone at Amerisave and we have not received an email or a phone call or any type of explanation. I found out that our processor, Ashley **, sent a message to the title company to ask them to cancel with us (after I called to find out what was going on)!

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    Factual basis uncertain
    Verified purchase
    Loan Process

    Reviewed Nov. 16, 2016

    Rob ** and Christopher ** were the utmost professionals in the processing and closing of my loan. I highly recommend them to all VA customers wishing to apply for a loan through AmeriSave Mortgage. I'm most appreciative and thankful for their relentless pursuit and tenacity in the completion of my loan.

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    Verified purchase
    StaffRates

    Reviewed Nov. 15, 2016

    You was made really excellent service to me and excellent interest rate provided to me. I can recommend to all my friends to go with you. You need to more advisement to known to everyone. You have the excellent team like Rebekah. Thanking you.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 15, 2016

    The entire process was streamlined. I liked the ease of uploading documents when I had time. The system really worked for my schedule. Additionally, anytime I had questions they were quickly answered, allowing the process to move forward smoothly.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 14, 2016

    "Excellent Personalized Customer Service to all their Clients, like me." AMERISAVE had a team of a "Well Knowledgeable Personnel," special mentioned to Jeff ** - Loan Originator, Tony ** - Loan Originator Assistant, Chris ** - Loan Processor and the rest to their team. I personally like to thank you, for helping me thru steps of the way to acquire my new home purchased. I had a great experienced and you did a great job for helping me! It couldn't be easier for me to get a new home without your expertise.

    To all who wanted to purchase a new home, I would highly recommend "AMERISAVE MORTGAGE CORPORATION." They offer very competitive rates, services, products and best of all, it helps you to saves money, time, less stress, less worries, and mostly you are in good hands. "Best Personalized Customer Service." Thank you very much.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 14, 2016

    Assigning a personal Loan Processor and Loan Administrator is a great way of handling online mortgage applications. I was always contacted whenever the status changed with my loan refinance, and I was alerted anytime you needed a response from my wife and I. I also knew where we were at during the entire process. I tried one other time to refinance our home loan, and this was NOT the case. Your reps were always cordial and were very good at letting me know wherever we were during this process. I was very impressed with your efficiency and your Company as a whole. I will remember you in the future!

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    Loan Process

    Reviewed Nov. 14, 2016

    Solid work history. Long time homeowner. Good credit. Paid for appraisal after told loan looks great. No problem. Then ** underwriter could not get over me switching jobs within say corporation. Solid income. Pushed closing out beyond lock. Don't work with this company. It's a sham.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 10, 2016

    My experience with Amerisave Mortgage Corp specialists Mr. Blake ** and Ms. Megan ** has left me with a sense of their reliability, competency, and level of responsibility. They are very personable people with whom to deal; and although I have gone through the process of re-financing before, it has not been with this level of confidence that things are being methodically addressed.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 9, 2016

    Everything with my loan refinance has gone smoothly. Rebecca and Tarnaisa have both been helpful and responsive. Rebecca has explained anything I was unclear on very promptly. I'd recommend Amerisave to anyone looking to refinance. It's been a very positive experience.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 9, 2016

    This is the second time that I have used Amerisave Mortgage to refinance my home. My experience with this company has been fantastic. Matthew ** and Erin ** have been excellent. I would recommend this company to anyone... They are very helpful and go out of their way to make the process as simple and easy as can be. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2016

    I liked the fact that Chris made himself so available. We were able to talk and knock out the documentation need by the Underwriter. Without that personal contact, we would not have closed as fast. The customer service was great!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 8, 2016

    Erin and Chris were very helpful! Not knowing the process, we were quite Surprised to find how professional everyone was. Chris from the very beginning and then Erin to get all of the details ready for closing. I would highly recommend this team to take care of anyone wanting to get a mortgage loan! Thanks again.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 7, 2016

    We started our process with Amerisave Mortgage 07/12/2016. We locked an interest rate on 07/15/2016. Almost 4 months and $700 later they turned us down on 11/7/2016. It was one botch after another from the initial pre-approval until the final turn down. They are inept, incompetent, and have the poorest communication skills (don't answer calls and only return them hours later). The whole time, our 'loan officers, Rob and Kelly, kept leading us along as if everything was going to be fine. They were counting my retirement as collateral only to turn around two and a half months into the process and realized they couldn't count it since it was locked in and untouchable until I retire (you would think they would know that). They told us we were not approved.

    My wife called and demanded a refund and complained to Carmen, Customer Service, about the incompetence. Carmen magically re-instated the process and said we could use another account with only 1/20th the value as collateral. Another month later and they were hemming and hawing over some late payments on a loan that wasn't even in our name. They told us to get caught up so we could proceed with closing. We did that only to have them turn us down a second time. When I spoke to Carmen, the customer service rep, she hung up on me!

    We chose Lending Tree because of the commercial and convenience it presents. Amerisave was the first company that approached us on Lending Tree. My wife and I worked our butts off getting paperwork for them only to have it all wash out. Now they have all our info. My wife and I make over $85,000 and have $600.00 in car payments and some minuscule credit card debt. We already pay almost $1,700 a month on our current mortgages and were simply going to re-finance for $1,200 a month and got turned down. Go figure. Poor communication.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 7, 2016

    Everyone I have spoken to so far has been very professional, knowledgeable and takes the time to explain. It has been a pleasure to work with each and everyone. Application was easy to complete Received letter for what was needed. Once they received it I got a call confirming and advised the next step.

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    Verified purchase
    Customer ServiceRates

    Reviewed Nov. 7, 2016

    Amerisave has very good service and keep the promise. Company has auto email system which help you go through application easily, and it is very convenient. The company provide good rate and you can trust too. The friend referral program is very good too, the refer reward can cover your cost of appraiser. Overall, you can trust this company.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Nov. 3, 2016

    Gave us options we did not expect and we're glad to get them. Online process is about as painless as it could get which was best we have experienced over 50 years. Status for our application is well supported online keeping the need for communication by phone or email at a minimum.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Nov. 2, 2016

    Ryan ** was nice enough to "look after" my interests and contact me to let me know of the great rates. He is easy to talk to, takes the time to explain things thoroughly and simply. Beth ** held my hand through the entire process. She gave me the confidence to get things done accurately and on time. I appreciate this team's efforts!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 2, 2016

    Very satisfied. Excellent service. All personnel that I came in contact were very helpful and even went out of their way to help. Thanks Amerisave!! I will not hesitate to recommend Amerisave or answer any questions from prospective customers.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 1, 2016

    One of the worst experiences in my life dealing with these people. Made promises they could not keep, changed loan processors several times, nobody knew what they were doing, sent same documents over at least 8 different times to 8 different people, nobody calls you back, and overall, incompetence at its best. Do yourself a favor, save your time, money and heartache and go somewhere else. This is the worst lender out there!

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    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed Oct. 31, 2016

    Responsiveness of the staff and assigned individuals are very good to work with. No question I would use your company again to do any more financing or refinancing of any mortgage. Like the fact that your estimates on cost of a new mortgage is almost always within 5% of the eventual cost. That is really important to me in decision making.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review, Jack! We're glad you enjoy our services and look forward to doing business with you again in the future.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Oct. 31, 2016

    It is so simple, all the different rates and options easily explained and shown online. Everyone on the phone was fantastic and informative. I have known what was going on the entire time because they keep you in the loop. Also the online uploads of paperwork make it super easy!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks David! Great customer service is a priority for us, and we're glad you found our services easy and informative.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 31, 2016

    It makes it nice to be able to track your loan through the process. All the employees have been very helpful and responsive to my request and needs. I'd recommend Amerisave for your mortgage needs because of the can do attitude of getting it done.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks, Gregory! We appreciate your recommendation!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Oct. 31, 2016

    Any time I have a question I get an immediate response from all involved - Russell ** is especially wonderful to work with and so is Jaimie **. We were pre-approved and the loan has moved forward without any issues. My realtor has also been quite pleased with their response and timeliness. They are dedicated to getting the loan through closing!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Way to go Russell and Jamie, and thanks for the great review Tracy!

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Oct. 31, 2016

    All of my questions were answered in a timely manner. Everyone with whom I communicated was helpful, patient and courteous. The information I was given when I started the process did not change. I felt as if the entire process was transparent.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Transparency is important to us, Mary. Thanks for the review!

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 31, 2016

    Amerisave Mortgage Co. Nice people who keep you informed of what's going on and for the most part give you quick answers to any question that you may have going through the process of refinancing your home.

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    Verified purchase
    Loan ProcessRatesTransparency

    Reviewed Oct. 29, 2016

    Signing the papers online is super. Richard ** was VERY HELPFUL. Walked me through the entire process. I will tell my family and friends that this is the way to get the best rates, great service and convenience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your recommendations, Harry, and we value your business! Thanks for the review.

    Verified purchase
    Customer Service

    Reviewed Oct. 29, 2016

    Horrible. Tied me up for over 50 days then didn't approve. "Lack of adequate comparables" (I live in a very nice brand new custom home). You hired a horrible appraiser, but it was adequate to fund. The appraiser could have looked 3 miles away across the Washington border for other comparables, but they didn't. A crappy reason, plus NO COMMUNICATION. Horrible.

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    Factual basis uncertain
    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 29, 2016

    Our closure seems to have been completed without incident, just waiting for our first statement. Our loan originator, Rebecca ** and processor, Shawanda ** have been so patient, thorough, and very prompt in their responses to my emails or calls throughout the entire process. Our Notary Public/Mobile Signing Agent that came to our home was also very thorough, personable, and professional. It is rare to receive such great customer service anywhere. I have already recommended Amerisave and Rebecca to people I know. Thank you Amerisave!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review and recommendations! Great customer service is important to us!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Oct. 28, 2016

    Amerisave does a fantastic job handling your lending needs. There is no question for the customer at any time in the loan process. The team provides ongoing updates and really keeps you informed! Processing of the loan was fast and efficient - 24 days.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2016

    The service was very professional and all the employees were very helpful. Both Brent and Rebecca were both very professional and they paid very close attention to detail. They helped me step by step with all my question and I recommend them 100% to anyone.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Brent and Rebecca are great! Thanks for the review, Miguel!

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 27, 2016

    Our Loan Originator, Deborah **, went above and beyond in assisting us with our refi. She was a pleasure to work with. Amerisave's website allowed us to follow the process in real time, which we found very helpful. Start to finish our refi took approximately one month and went very smoothly.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Glad you found our website easy to use and helpful, Wendy. We appreciate your business. Thanks for the review!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 27, 2016

    I was skeptical at first to refinance through web based companies versus traditional brick and mortar banks/firms; however, I had the most seamless professional experience with the AmeriSave staff. My closing contacts were professional, prompt and always pleasant to work with throughout the entire process. Aaron ** and Rocky ** were the most professional people I have worked with in obtaining a mortgage.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're glad you enjoyed our services, Eric! Our staff is dedicated to making the mortgage process a great one. Thanks for the review.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Oct. 27, 2016

    Amerisave, the best experience I have ever had! Fast,friendly, and very knowledgeable! I would recommend Amerisave to everyone I know! I promise you if you give Amerisave a chance not only will you save money you will have peace of mind that the job is getting done right!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review and recommendation, Richard!

    Loan Process

    Reviewed Oct. 24, 2016

    Complete run around. I started a re-fi process on August 30th. (Via a lending tree inquiry.) With exceptional credit and no debt (outside of mortgage) it should have been a simple process. It has been one delay after another. Very difficult to believe the story of the day. The latest is that in the wake of Brexit they have had so much business they have had to resort to contract underwriters that are slow. I don't buy it. Do yourself a favor and go elsewhere.

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    Punctuality & SpeedLoan Process

    Reviewed Oct. 17, 2016

    Very dissatisfied with Amerisave Mortgage. They took almost 3 months on our loan because we're not able to do the appraisal on time. Kept asking us same documents hundred times. At the end we did not get the loan and we spent $1000 plus on appraisal and the inspection, insurance, etc. We will never work with this company again. Will not recommend to anyone. Not reliable at all.

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    Factual basis uncertain
    Verified purchase
    StaffLoan Process

    Reviewed Oct. 10, 2016

    Because we have several pieces of properties, we have had a lot of experience in refinancing. Working with Amerisave has been the best and the easiest we have ever done. The system is amazing - you know every step of the way what stage you are and Todd and Jeff our agents were equally amazing. Great Experience!

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    Loan ProcessRates

    Reviewed Oct. 7, 2016

    Don't be fooled by great rates they quote with their web app. The chances of you firing them and moving on to work with a real company is better than your chances of actually closing your loan. I can't imagine that this company will be around much longer with the poor service they provide. If I listed all the horrific details I would exceed the 50,000 max character limit, so I will keep this short. First and foremost. if there was a way provide a negative rating, I would give them a -5 star rating. Everything you may have read on this site regarding lengthy process, asking for the same info over and over, days of crickets between requests for yet more info, broken promises, excuses-excuses, broken processes, and all the other horror stories you're reading on this site are absolutely true. I experienced nearly every one of them myself.

    I, like probably many of you, have had bad experiences with companies, however this is the first time I have EVER had such a bad experience with a company that I was compelled to provide a review. I got to imagine, their actual closing rate must be in the single digits. Maybe 1%? DO NOT waste your time with these guys!!! Your time is much more valuable than to spend with these clowns!!!

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 6, 2016

    This was my third refinance with Amerisave in six years. Apart from an unbeatable interest rate, I was impressed by the following: I have not come across any other mortgage lending websites where a potential customer can view precise interest rates for different loan-durations, exact closing costs and other relevant information, without having to disclose any personal information. My Loan Officer, Jessica **, was very prompt, precise, and courteous in responding to my countless inquiries throughout the loan process, even during off-hours and non-business days.

    Of the dozen or so times I have obtained mortgage loans from many lenders for my several properties, I must say, Jessica ** stood out as the BEST. My Loan Closer, Kristen **, was equally prompt and courteous to my often unconventional, challenging and inept questions regarding loan closing. Generally speaking, the manager of a company sets its tone. From this point of view, I would have to conclude that Amerisave is perhaps run by a very able team of managers, a breed apart from its competitors.

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    Sales & MarketingLoan Process

    Reviewed Oct. 5, 2016

    Seventy days after we began the process to refi our home with AmeriSave we were still being asked to provide documentation (all of which we had already sent them). We were continually told that if we would send in "just this last thing," that we would be approved. We paid $450 for an inspection and wasted 70 days of our time. We provided them everything that they asked for and I personally did work, that I consider it to be their job to do, to try to get the refi done.

    This company appears to be a scam and we have gone with someone else who is having absolutely no problem getting us approved in under 30 days. My concern is that now they have quite a bit of personal information of mine, and if they can't do business properly I question whether they can protect my info properly. I've seen several other reviews that stated the same problem we had and have to ask myself what the relationship is between AmeriSave and the appraisal company, since they seem to get people through the appraisal process and then do very little after that to get the loan closed. I'm thoroughly disgusted with this company and would tell everyone I know (in business and otherwise) to stay away from them!

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    Customer ServiceLoan Process

    Reviewed Oct. 5, 2016

    The Amerisave application process is horrible. The service is awful. No one responds to your inquiries. It has been 4 months since I applied for a mortgage loan and I still do not have an answer. All of the information requested has been submitted on a timely basis. When you confront them with what appears to be a ECOA, Regulation B, or RESPA violation, their lawyer up and no one discusses anything with you. They indiscriminately obtain your credit report multiple times without your permission and force you to purchase an appraisal without regards to cost. They do not timely give you an answer to your application. Please, stay away from this company.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed Sept. 27, 2016

    Credit, income, equity - all great. Not desperate by any means. Refi our second home. I should've read the reviews on Yelp and other sites first, about this company, but I didn't! OMG - day one, we provided ALL documents they requested. They also wanted $585 for an appraisal, ok. Then, it went downhill and we watched it unravel.

    2 weeks into it, we got pushy about getting an appraisal. We hadn't heard a thing. Their answer: 6 weeks later, they could get to it. We got a letter from the IRS - apparently, they'd requested our tax returns, ALL with the wrong information. i.e. start over! Communication became spotty. I then took to the computer to research this company, I found review after review posted with the same name (GAYLE) with the same wording in her reviews - ALL, from different States - saying how great the company was. FAKE reviews? Ouch. Review after review were like this! This wasn't getting better, it was getting worse. We cancelled everything and went elsewhere. What a absolute WASTE of time. Suggestion: Don't walk away - RUN!

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    Sales & MarketingLoan Process

    Reviewed Sept. 22, 2016

    After spending months sending and faxing statements to them and paying for appraisal, I was being led on the entire time. This is a scam and has to be against the law. Laura misrepresented everything and lied to me about a lot of things. Do not use Amerisave unless you are out not to get a loan and spend countless hours for nothing. Very poor agency.

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    Reviewed Sept. 21, 2016

    I have been through the mortgage and refinancing procedure with several companies. This one has been the most stress free and easy one I have had. All documents are uploaded for review and at all times you are aware of the timeline. Any question I had was immediately answered. The closer will meet you anywhere at your convenience. For once I did not have to take off work. I will definitely use them again.

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    Customer ServiceLoan Process

    Reviewed Sept. 21, 2016

    The process of refinancing with Amerisave has been fantastic from start to finish. The customer service has been excellent. The product offerings are varied and fit what I wanted. This has been a great experience overall.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Sept. 14, 2016

    We decided 6 months ago to refi our home. Credit is no issue. We diligently provided everything underwriting asked for. Unfortunately, underwriting decided to draw this process out. They asked for 1-2 more things each week. Basically nickel and diming the process. It was always "we need just one more thing" and on and on it dragged. For months. They would request things we had previously given them. Over and over. It's like they weren't even paying attention to the paperwork. They made refi painful, tedious and downright aggravating.

    Then the loan processor said underwriting had everything and we'd hear in a week if it went through. To no avail, no communication would happen and days and weeks would go by. We'd contact them and viola! Underwriting needed more stuff. We literally have given them everything but a blood sample. Finally after 6 months we told them to forget it. They clearly aren't professional enough to know how to deal with refi or customers. We will move on with a real company.

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    Online & AppStaffLoan ProcessRates

    Reviewed Sept. 13, 2016

    I'm really impressed with the quality, efficiency, speed, and convenience of the AmeriSave website and online application process. Both Sean ** and Drayton ** have been a pleasure to work with. Pleasant, knowledgeable, and efficient - can't ask for more than that. What a contrast to BrightStar Credit Union (our present mortgage holder). Their online system is so unwieldy. We haven't even logged on since 2013.

    I shopped around extensively with banks, credit unions, and online lenders, and the ones that would match Amerisave's rates had higher fees involved. I was initially skeptical and wary that hidden expenses of some kind would pop up. A friend who is a loan originator with a credit union couldn't come within $1,200 of Amerisave's costs, and said he doesn't see how they can be profitable - he said they're paying me to take out the loan!

    After going through the online application/qualification process, my theory is that the quality, speed, and simplicity of their system (time is money, for all involved!) enables them to pass the savings on to their customers. I now firmly believe what I initially thought was just part of the spiel - that most of their business comes from word-of-mouth referrals. I think another benefit of the quality of their program is their employees seem relaxed and happy with their jobs. Less stress for everybody!

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    Punctuality & SpeedLoan Process

    Reviewed Sept. 8, 2016

    I am applying for a $50,000 mortgage loan from Amerisave (for my second home), while putting down a down payment of $30,000. During the last eight weeks I have submitted about 50 different statements and documents, totaling hundreds of pages. My credit score is 800+, my annual income is well into six figures, and my net worth is at least $600,000. I have never missed a payment on any bill ever. Yet, even after eight weeks of endless new requests for yet more statements and documents, I still do not have a mortgage commitment even though the deadline is tomorrow. When I upload my statements they usually sit for days without being reviewed. I have already pushed the closing date and the mortgage commitment date for three weeks, and I still won't be able to get the mortgage on time, if at all.

    After wasting eight weeks, about 50 hours of work on the required paperwork, $455 on an inspection report, at the end I will have to sell additional stocks to purchase this house 100 percent in cash. Something I really wanted to avoid. I have no appetite to go through this process again with a different mortgage company. This experience Amerisave have been too traumatic. Do not try to get a mortgage through Amerisave even if your life depended on it.

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    Loan Process

    Reviewed Sept. 7, 2016

    I feel this is a fraudulent company. They took more than two months to refinance until I finally cancelled. My original lender sent them a payout statement and Amerisave never closed the loan. I almost lost my house because of their (Amerisave's) criminal refusal to complete the promised refinance. I went from a 815 credit rating to 790 because of their lies and reneged promises. I especially single out Brad ** as a smooth talking criminal.

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    Loan Process

    Reviewed Aug. 18, 2016

    To be accurate and FAIR with my review of Amerisave, we are self-employed and require additional tax information for personal and business. That being said, we were over THREE months into the process and still did not have an approval. More information kept being requested, which was done using the Amerisave program to upload info. This was the best part of the whole thing. I would not recommend Amerisave. I gave up and went to a local bank. I feel further with them in two weeks than I did with Amerisave in 3 months!

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Aug. 17, 2016

    I would like to especially thank Yolanda ** for the excellent cooperation during the loan process. She was very very helpful in communicating by email and by phone. Thanks a lot!! Again thanks Amerisave for a great job, best website, best rates and best communication. I wish all of you the best!

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    Punctuality & SpeedLoan ProcessRates

    Reviewed Aug. 11, 2016

    I am completely frustrated in dealing with Amerisave. I have never experienced such confusion, obfuscation, almost dishonesty in a company as I have with them. After months of back and forth b.s. with people who dont know what they are doing, the final straw was having Amerisave cash my first mortgage payment 20 days early, when it was not due, and the check was clearly marked, September 1st, 2016. The only reason I sent the check through early is because we will be out of town and I didnt want to miss the first payment timing. I will know better in the future in any dealings I have with them. I intend to report their awful dealings to the Attorney General of Arizona as a company not to be trusted.

    To add insult to injury, we received another of their confusing letters, stupidly named, "goodbye letter" advising that Amerisave is no longer the company we are to deal with because you have sold our paper. However, the new servicing company will be Amerisave, with Dovenmuehle Mortgage Incorporated, to act as our sub servicer, whatever that means. Different loan number, different address, same company, same stupid confusing documents. What a shame this company is. Does someone stay up late at night dreaming of how to confuse the hell out of the customers.

    I will not enroll in auto-payments as I do not trust your company. In fact, I probably will not enroll in your auto-pay and conduct my payments through my bank, as I have no confidence you will keep any arrangement, in spite of it being in writing. The payment your company extracted from me was for the September payment. The next payment is due on October 1st and if my account does not reflect that fact accurately and any late charges or interest charges other than what was contracted for will occasion legal action on my part against them. In fact, Amerisave owes me the interest for the 20 days of pre-payment they illegally took from me. I'm sorry that I ever dealt with Amerisave Mortgage.

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    Loan Process

    Reviewed Aug. 8, 2016

    I have been waiting for two and a half months to close my loan and it still isn't closed. I have turned in all documents that was asked for and now they are still asking for documents that should have been asked for prior. It is frustrating because my credit is being messed up due to this situation. My former loan has matured and I can't make any more payments toward it. So if you are in a hurry to close, don't choose Amerisave Mortgage.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 5, 2016

    I'm requesting for pre-approval letter for my new home buy. My loan officer, Larry ** NMLS ID #**, asked me send all documents like two year W2, 2 paycheck, bank statement, ID and work history. They run hard credit after that no any call or email. When I called another loan officer pick up phone and said, "your application is not complete." Again she asked me send all documents. I don't know why they did like that. I ever never recommended this lender.

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    Customer ServiceLoan ProcessRates

    Reviewed Aug. 2, 2016

    This was the worst experience we have ever had buying a home. We have bought 4 and sold 3. We found this lender via Lending Tree. We started our process of filling out applications on April 2 with a closing date of June 27, 2016 (86 days). We never went more than 48 hours with a document not submitted. Three weeks before the closing (June 6) I got an email from our loan officer, Lamena **, and the loan originator, Dave **, that said they should be on time. The day of closing we found out that ** was out of the office and Amerisave did not complete the loan paperwork correctly or otherwise did not do their due diligence.

    After several calls to the loan officer, we found out she was out and we had to find her boss. Eventually Amerisave stopped taking our calls that day. Ultimately, Amerisave had to re-disclose the loan which created a new 72 hour waiting period. In the meantime, Amerisave (Todd **) made concessions to us for to eliminate closing costs and credit us $1,000 on our first mortgage payment. The closing costs were covered by our loan details (not Amerisave) and they reneged on their promise of $1,000 towards our first payment.

    Additionally, because of the 72 hour delay in closing, I had to cover the costs of the sellers' delays and was out an additional $2,800. In fairness, the demeanor of all involved was very respectful during the entire transaction but overall my opinion is that the entire group is incompetent. My advice is to stay away and find someone local. You can always re-finance later when time is not as critical. The amount of money I planned to save over the loan period due to a lower interest rate was eliminated by the costs incurred due to the lender's mistakes.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 2, 2016

    Frustrating and aggravating experience thus far! All documentation requested had been provided weeks before closing deadline and rate lock expiration. No word or review or processor assigned for weeks. Sent numerous emails and had several phone calls with LO regarding closing timeframe, whether additional information was needed, and if I would need a rate lock extension since the expiration was quickly approaching, and didn't receive a single response that answered any of my questions, but rather forwarded back and forth between two people. When I finally was able to make contact with a representative by repeated emails and phone calls on the day the loan was supposed to have closed by, she again provided no answers to my questions, requested additional information that had never been requested before. I promptly provided the information requested and was assured that if I had it to them within 2 days we would still be able to close before the lock expired.

    Two days passed and no progress, still no processor assigned, no closing date set, no review of the information I provided, and no answers regarding the need for an extension or possible associated fees, but rather a pass back to the LO. LO told me if he didn't get information about the status over the weekend he would let me know on Monday. Surprise! He is not in the office today and my rate expires today. Now reading more thoroughly through the reviews available online I see that this is a common practice for Amerisave and there are the same exact complaints as mine all over the BBB and Yelp. So very disappointing and frustrating to have spent the last 60 days wasting my time and money for an appraisal on what is likely going to be a loan that won't close because of a horrible company.

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    StaffLoan Process

    Reviewed July 21, 2016

    Absolutely the best help I have ever received on a mortgage loan. Kind, professional, knowledgeable, swift, and painless! I would highly recommend them to anyone.

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    StaffLoan Process

    Reviewed July 21, 2016

    Refinancing Loan - Amerisave is a great company. Very knowledgeable and helpful. I look forward to a long relationship with this company.

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    Verified purchase
    Loan Process

    Reviewed July 20, 2016

    After being told that I would have no problem getting a loan, they kept delaying my closing. I finally had to borrow the cash from family when the buyer would no longer extend the closing date. I was then encouraged to reapply (and incur additional expense), as a home equity loan. After weeks of delays, they finally said my loan would not be approved. They promised a refund, but of course it never was sent.

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    Factual basis uncertain
    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 19, 2016

    I am very impressed with Amerisave. Their customer service is very good. The loan originator has always responded promptly to all of my requests.

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    StaffLoan ProcessRates

    Reviewed July 19, 2016

    I received the most competitive rate with Amerisave and the process is pretty darned easy. Keeping up with progress is easy as logging in every couple days. It could have been even easier if I had a printer but they were available any time I needed assistance. Thanks team!

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    Customer ServiceStaff

    Reviewed July 19, 2016

    My LO, Michael was prompt at placing the call after I applied for the loan. He shared valuable information with me and was extremely helpful and courteous. He certainly made the whole ordeal easier on me, a first time buyer. I am excited for the future!

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    Customer ServiceStaffLoan Process

    Reviewed July 18, 2016

    I am in the middle of refinancing process with Amerisave. I started 2.5 months ago. The loan initiator was very efficient and helpful. They requested tons of document. It took me 2 weeks to send them all the required document, then the waiting process started. It took them couple of weeks to assign a loan processor. Two weeks ago they changed the loan processor. They are very customer friendly, you have to keep following up with them. They keep you in dark and don't respond to your emails unless you file a negative survey. It is a very frustrating process and I still don't know when is my closing date.

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    Staff

    Reviewed July 18, 2016

    My fiancee and I are first time homebuyers in the ultra-competitive Bay Area market and we were looking for someone who could help us through the loan process. Samantha came highly recommended by a coworker of mine, and I have to say this has been the best decision we ever made. Sam is the definition of above and beyond. She was super friendly, and always such an ease to get a hold of regardless of whether it was an urgent situation or just needing to get a simple question answered. Sam treats you like a personal friend and always has your best interest in mind. If anyone is looking for a Loan Officer, I would not hesitate or think twice to recommend her. Sam rocks!

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    Staff

    Reviewed July 17, 2016

    I would recommend Amerisave. Very helpful. Thank Blake ** & glen **.

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    Customer ServiceStaffLoan Process

    Reviewed July 16, 2016

    I am a repeat customer of Amerisave. They offer great upfront pricing with no surprises. I also like the flexibility of their loans. They can be customized to fit your needs. My loan officer Brad ** does a great job. I have now used him twice and will hopefully use again. He is easy to get in touch with and always willing to answer my questions.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Ben, thank you for your repeat business. We look forward to working with you again!

    Verified purchase
    Staff

    Reviewed July 15, 2016

    This has been the easiest home buying process ever! Having electronic access to all of my financial account information made it so easy to provide the documentation I needed! Steve ** was able to get me pre-qualified within a couple of hours of my request... AMAZING!!! The Amerisave staff has provided top-notch service! I will definitely use Amerisave again and recommend them to anyone looking for a great lender.

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    Ease of UseLoan Process

    Reviewed July 15, 2016

    AmeriSave is a great company to use for a mortgage. I had the pleasure to have Michael ** and Sharon ** as my loan and processing officer. Both went above and beyond to help me in any way. The process was online, easy to use, and all of the fees were upfront. There were no surprises during the process. I would not hesitate to use AmeriSave in the future.

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    Loan Process

    Reviewed July 15, 2016

    Amerisave has been very helpful toward the process of obtaining my loan for my first home buying experience. I would recommend Amerisave to anyone!

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    StaffEase of Use

    Reviewed July 15, 2016

    Very pleasant and easy to use. Uploading documents was simple and all the people we encountered were helpful and eager to assist.

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    Verified purchase
    StaffRates

    Reviewed July 15, 2016

    I had some family issue that made me drop off an application from Amerisave. They had great rates, very well organized flow, trustable and warmful processors, attorneys to help me. They did not charge anything even I dropped off. They helped me through the troubles with great patience to the last moment. I am really appreciate their efforts. Will come back when have a chance and will recommend them to my friends.

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    Customer ServiceStaffLoan Process

    Reviewed July 14, 2016

    April **, loan processor was excellent! She was thorough and made every effort to resolve issues during the process, especially the Closing Disclosure. However, Irwin **, Loan Officer, left me disappointed. After I signed the loan application and agreed to move forward with the refinance, Irwin became indifferent. He failed to answer direct questions and often avoided them altogether. I guess he figured that he earned his commission already and anything after that was my problem.

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    Verified purchase
    Loan ProcessRatesTransparency

    Reviewed July 14, 2016

    I have purchased multiple single family homes, but never a Condo. I didn't realize how much more paperwork and time a condo took to close. Rob and Benjamin at Amerisave were very good at guiding me through the process and staying on top of it to get it done! They took the time to explain everything and ensured I got the best rates. Thank you!

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    Loan Process

    Reviewed July 14, 2016

    Was such an easy process with Amerisave. All we had to do was upload the records that were asked for and it was an easy process.

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    Punctuality & SpeedLoan ProcessTransparency

    Reviewed July 13, 2016

    After working with a few different companies, Dave at Amerisave was upfront, honest and very transparent about the fees. I didn't feel like I was being hassled, but could always get answers when I needed them. We were able to get a rate the suited us, the process was really convenient, fast and easy. I would recommend Amerisave for refinance options.

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    Customer ServiceStaffLoan Process

    Reviewed July 12, 2016

    My loan originator Dennis ** has been a pleasure to work with. He has made my experience with AmeriSave superb so far. He is very responsive to emails and phone calls. I would recommend him!

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    Verified purchase
    StaffLoan Process

    Reviewed July 10, 2016

    Everyone answered all my questions in a timely manner. They made it such an easy process to get my loan completed! I highly recommend them to anyone that is buying a house!

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    Staff

    Reviewed July 9, 2016

    Great to deal with the staff at Amerisave!

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    Customer ServiceStaffLoan Process

    Reviewed July 8, 2016

    Greg and Joy have been excellent! They are quick to respond to questions as this process can seem overwhelming. They treat me like they have known me forever and there is a comfort in that.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 7, 2016

    I went with Amerisave initially because their rates were by far lower than anyone's rates on the market. After going through the mortgage process, I have also found Amerisave to have amazing customer service to go along with the low rates. Everyone that was associated with my loan was super nice, super knowledgeable, and very fast to reply to any questions that arose in the mortgage process. I already have recommended 3 of my closest friends/family to use them for their refinancing of their mortgage and they too are blown away by how good their rates/customer service is.

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    StaffRates

    Reviewed July 6, 2016

    Great rates, low settlement cost compared to others. Very easy, and agents are helpful and make it simple. Checked rates and settlement cost - they were the lowest and service is very good. Highly recommend. But check for yourself and you will see. I did.

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    Verified purchase
    Customer Service

    Reviewed July 6, 2016

    AmeriSave Mortgage Corporation have been giving a good customer service with continues phone calls and progress about my new loan... Thanks.

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    Verified purchase
    Customer Service

    Reviewed July 6, 2016

    I just started my application this morning. Almost immediately I started getting phone calls from the company but I couldn't answer until after work. I got off work at 5:30pm EST and called back several times. But didn't get a call back even though one of the messages he left this morning said he would be in the office until 7pm EST. I know, a little early to review, right? True. But the company already sent me a link to do so.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Aubrey, thank you for your feedback. We're not sure why you were sent the email asking you to review so soon and we're checking into it.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 30, 2016

    I have been impressed with the prompt and patient service provided by the loan originator, Bradley, at Amerisave Mortgage. He gave me education on points and gave me his opinion (which was the same as mine) on points that I'm sure will save money in the long run. This is my first loan online with the scanning and uploading of documents, but Bradley and his secretary, Joy, made it simple and stress free. I completed the loan three days ago, and the whole process from the first phone call to closing took just slightly over one month. I would definitely recommend Amerisave to any of my friends.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review George. We appreciate your business and value your feedback!

    Verified purchase
    StaffLoan Process

    Reviewed June 30, 2016

    Both Steve and Ryan have been very accessible and have always answered any question I have had. This is my first home buying experience, and I feared the process. But your team has made this task as simple as anything I have ever seen. I have no complaints and would eagerly recommend your company to anyone.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're happy you chose AmeriSave for your first home, Yaron! We strive to make sure our process is easy and straightforward. Thanks for the review.

    Verified purchase
    Loan Process

    Reviewed June 30, 2016

    Sean ** and Drayton ** have been great through the process. I have been satisfied from the start and during the process. Thank you.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Way to go Sean and Drayton! Thanks for the review Maria.

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 30, 2016

    Excellent service, clarity, speed, & rates.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review Bill.

    Verified purchase

    Reviewed June 29, 2016

    So far everything is going very well.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed June 28, 2016

    This is my first mortgage and the online application was very easy. I was contacted right away by my loan originator who answered all my questions fully. The process seems to be moving along swiftly and the loan processor has kept in contact with each step. The online step-by-step loan status is great. So far so good!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 28, 2016

    I was thrilled with the prompt actions. The closing costs were wonderful, and my loan rep was super nice. He was very easy to talk to, knowledgeable, and quick with all my questions. I hate this kind of thing but after this experience I would do it again if needed. Love this company.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Customer service is important to us and we value your business Tammy. Thanks for the review.

    Verified purchase
    StaffLoan Process

    Reviewed June 27, 2016

    The process of refinance was made so simple by Amerisave. Everything is online and secure. When I did have to contact Amanda or Josh, they were very responsive and helpful. I am very pleased with how streamlined the process was.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're happy you appreciate our services Carlyn. Thanks for the review.

    Verified purchase
    Rates

    Reviewed June 27, 2016

    Great place to finance or refinance your home. This is my second time to use Amerisave and both times super easy and one of the best rates and closing cost.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your repeat business Bobby. Thanks for the review!

    Verified purchase

    Reviewed June 27, 2016

    Great website. Beats the competition hands each time. Third time I am using them. Also recommended to friends and family.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your repeat business and recommendations Rob. Thanks for the review.

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed June 24, 2016

    The Amerisave refinance experience is transparent and their agents are helpful throughout the process. The whole process has been better than expected. I have been through 4 other refi's and this overall has been the easiest to date. Thank you Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're happy you were pleased with our services Carolyn and Gene. Thanks for the positive feedback.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 22, 2016

    The process for obtaining a new mortgage loan was fast, convenient, and simple. This is my second time using Amerisave, once for a refinance on my primary residence and once for an investment property. Both times have proved to be great, positive experiences and I will only use Amerisave for all my future real estate mortgage needs.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We look forward to continuing to work with you in the future Erick. "Fast, convenient, and simple" is always our goal. Thanks for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 21, 2016

    It was very easy working with AmeriSave! All of the personnel I worked with were professional yet down to earth and easy to talk to. Everything went smoothly and quickly.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review Christen. Way to go team.

    Verified purchase
    StaffLoan Process

    Reviewed June 21, 2016

    Everyone I have dealt with have been very pleasant & helpful. They have been very patient with me through this process. Highly recommend.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your recommendations. Thanks for the review Debra.

    Verified purchase
    Staff

    Reviewed June 20, 2016

    I've found the processes and people very easy to do business with. This is the second time I've refi'd with Amerisave. Tried to work with another lender, but the cost was way too high and their processes were not as smooth.

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    Verified purchase
    StaffLoan Process

    Reviewed June 18, 2016

    Niki ** has made the experience with Amerisave the perfect one. She is understanding and on top of everything going on. She has made this process from a terrifying one to a smooth and easy one.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Way to go Nikki! She is great. Thanks for the feedback Jason!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 18, 2016

    So far the process has been great. Our Loan Originator, Mr. Ken ** has been thorough, professional, and greatly assisted in making this a favorable experience. We trust processing and underwriting will be as smooth and efficient. Thanks, keep up the great work, and we're looking forward to closing on time!

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    Verified purchase
    Staff

    Reviewed June 17, 2016

    Professional in handling my refinance and were always available for questions or to give me assistance. This is my second experience in refinancing with Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for the review and repeat business Kay. We value your business.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 16, 2016

    This has been a smooth, prompt experience with excellent Customer Service.

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    Verified purchase
    Loan Process

    Reviewed June 16, 2016

    Amerisave has been very helpful and straightforward in my loan process so far and everything is going great. Looking forward to owning my first house. Thank you Amerisave.

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    Verified purchase
    Loan Process

    Reviewed June 15, 2016

    Amerisave was very thorough and detailed throughout our refinance process. I would recommend them to others and would use them again.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 14, 2016

    Jacqueline and Will were great to work with. They did all they could to move the loan process along as quickly as possible. We are very satisfied with this company.

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    Verified purchase
    StaffLoan Process

    Reviewed June 14, 2016

    We had an excellent experience with AmeriSave. Casey **, our loan originator, and Karen **, our loan processor team lead, were exceptional!!! They were available and answered all of our questions. As first-time homebuyers, they made this process seem easy. I would highly recommend AmeriSave and Casey and Karen!

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Suite 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com