AmeriSave Mortgage Reviews

We were doing the refinancing when the rates were very low. The AmeriSave loan officer was good and the process took around two months. There were a few times when the loan officer asked for the same documentation again and again, like proof of working, our payslips and pay stub. But the rates and terms we've receive are better than what we've had before.

Amerisave was very responsive to my needs. They made the process virtually effortless. The staff was great to work with. Even though they had some staffing changes during the process, everyone picked up the work and got us to the finish line. Would work with them again.

Chartrice ** was wonderful. She helped me with everything along the way being sure I had no questions. The process was fairly easy to go thru and it made it easy to have someone come to my house for the closing.

My wife was looking for opportunities to refinance and the terms that AmeriSave appeared to be offering were a good match. As we began to talk with them, the individual that was helping us at the other end was especially good and helpful. The online application is always a bit of a hassle, but it's probably superior to having to do all the face-to-face contacts. The application and underwriting took from August to November, roughly, and it seemed like forever because of the sheer volume that the business was involved at that particular time. But the service that we got and the responsiveness was really outstanding.

I went online and Amerisave had the highest rating. They did the most business and had the best customer satisfaction so I contacted them. The person that did our initial contact was good. But I kept getting all of these requests that they needed something and specifically, my insurance. I contacted the insurance company again. My insurance company said they had already sent what Amerisave was asking. I asked him several times before he finally stopped sending me that email. That was a bit confusing. The online application was cumbersome. It did not flow well. There was back and forth and back and forth. If they copy what Quicken Loans does, it's much easier and more seamless.

Everything went great. It took a little long initially but I understand, with the flood of people trying to refinance. The interest rate was better and then it afforded me the opportunity to lower my monthly payment. I'm very satisfied. The rep that I had was very good. I really appreciated him. Trevor was pretty speedy on responses. Then at the end, it was a gentleman named Bob. They were both great. The online application was pretty good. It was easy to fill in the information. I had an overall great experience. This was my first time refinancing. But based off everything I've heard from other people, mine went pretty simple.

Everyone from AmeriSave was great to work with. They were really helpful and got back to me in an acceptable timeframe. I went with AmeriSave because of the posted rates at the time that I was investigating. There was a lot of communication with the loan originator and providing all the documentation that was needed. That was the major part of putting it together. But the online component was a little bit flaky. I wasn't ever alerted when new information was needed from me. I would check often. But then in a couple of instances, information was needed quickly and I wasn't alerted until someone texted me or emailed me. Overall, it went pretty well. I'm happy with how everything went and the terms and rates.

I started my refinance process with Amerisave in early July. I started with Amerisave after talking to one of their representatives and foolishly believing in his promises of prompt responses, closing this in August and getting a floating interest rate in case the interest rates go down before closing. I also paid $500 upfront as per their rules. It's 4 months since then and there is no sign of a closing date yet. I'm stuck with the $500 that I already paid. Also the interest rates have fluctuated and gone down since then and no word about reducing the interest rate even after me asking them several times. I just wanted to move on if they refund my amount, but they Never Ever entertained any conversations about my refund and let me go even after me asking them so many times.

They have offered me best interest rates in market. Even though couple of other lenders offering same rate, Amerisave has low monthly PMI amount, which made my overall monthly payment way less than competitors. During this pandemic mostly everything done online and was easy for me to refinance.

We locked in at a great rate and were able to close in 15 days! Adam ** was most helpful in going over everything with me. Appraisal was waived, which helped speed up the process. I very much appreciate the updates and follow-up made via email and text. Smooth process overall and responsive customer service. For closing, a notary came to our home, which was super convenient. Would definitely recommend to a friend or use again myself in the future.

Tony ** (Mortgage consultant) and Latausha ** (Load Processor) were excellent to work with throughout the entire loan origination and settlement process. Always very responsive and attentive to my needs. Will come back to AmeriSave with any future mortgage needs especially if I eventually want to refi into a 15-yr. mortgage. Thanks again to both of them.

I used AmeriSave to refinance my primary home and an investment property. They did an awesome job. I got a great rate, they were quick to answer any questions, and the website to upload documents was extremely user friendly. My loans closed ahead of schedule. I would definitely recommend AmeriSave to friends and family. I even have a co-worker who has already used them.

In October, 2020, I refinanced my house with AmeriSave Mortgage and was impressed with how fast the loan was processed and funded. I found Zachary **, my loan officer, very knowledgeable and accessible, quick to return my phone calls and emails. I would recommend this company.

Awesome service. Thank you Ariel for staying on top of both loans, working longer hours and actively bringing them to close. You are the best loan processor. Thank you Devin and Jason for quick application and documents process, and staying to your words on the promised numbers. Really appreciate it.

We have experienced several refinances in our life, but this was by far the best experience we have had. Everyone from the beginning to the end was professional and kind. A big shoutout to Jeff **, for always responding quickly and professionally.. If we ever do this again, this is where we will come to. Thank you everyone.

When I first started with the refinance with AmeriSave, I was dealing with John for a little over a month. The last time I spoke to John was on the 23rd of September and then he turned me over to Melissa. That was when everything fell apart. I realized right after I got off the phone that I had a couple of very pertinent questions that I wanted to ask. So on the 24th of September, I called Melissa's number that John had given to me. She never called back. So I called on the 25th and left a message and she never called back. Then there was a weekend, Saturday and Sunday, I didn't call.

It's been great with Amerisave. When I called, I spoke with a gentleman named Drew. He was very concise and clear. He gave me a very good description on how everything was gonna be coming down. Whatever question I had, I called Drew and he answered the phone. I sent him an email and he answered right away. The rate was very competitive too. I checked with all the lenders and they couldn't match it. I talked to Rocket Mortgage and they said that Drew gave me a good deal.

AmeriSave was wonderful. I applied for refinancing and they had something that was a bit of a problem, but their system and their customer service people were were fabulous. I always say, "The measure of how good a company is, is not when everything works perfectly, but when you have to deal with something that doesn't work perfectly." They stepped right up to the plate, solved the problem, and made everything work the way it's supposed to. They did a fantastic job. The rates and terms turned out very well too. We're at two and a quarter percent and the fees were fair. We were very pleased with the whole service.

I used AmeriSave Mortgage before and was satisfied with the service, so I called up to lower the rate that I had. I talked to a local loan originator here. He was very professional and very helpful. He walked me through the process quite well, told me what information I needed, and kept me up-to-date pretty much as the loan went through. I had one little hiccup but not too bad of one. I was not made aware that I had to have somebody to witness the loan that was not a family member. So, I had to scramble at the end. With the coronavirus, it was a little more difficult to find somebody that could come over in a hurry, but we managed. The rate that I got from AmeriSave was probably the best one that I saw. Overall, I'm very pleased.

I was very pleased with the service, the representatives were very pleasant and professional to work with. There were a few bumps in the progress but all and all I am very happy. I would recommend AmeriSave to anyone looking to re-finance their home.

Everyone on staff was easy to work with, super nice and walked me through the whole process. The process was WAY quicker than previous Re-Financing we have done. They are so good, I told all my friends and they doing the same.

The AmeriSave ratings looked good. I just wanted to get a second opinion, and I'm glad I did. Brian was very knowledgeable. I work at a global company, 24/7, and him being in Hawaii was very helpful because I could get in touch with him in the evening hours so that was cool. He advised me in the right way. It all worked out from the beginning to the end just as he said. The application to underwriting took only about a month, which, to me, was short, considering everything that's going on.

The process went smoothly and was easy to do online. Their portal made it easy to sign and upload forms. They were good about communicating info needed and the progress of the loan. When it came time to sign the final documents, a notary came to our home by appointment and we signed and received our copy of the final loan documents. A very smooth and seamless process.

Loved the small company with a great focus on customers. Loved the rate and the service they offered. Wish all the big banks and mortgage companies followed suit. Will recommend them to all my family and friends. Could improve on their technology but I guess they didn't anticipate the boom they saw.

I did a refi with AmeriSave and from beginning to end it took a bit over four weeks. I was kept informed as far as the steps in the process and there were no surprises at closing. I would recommend this company.

Handled very nicely & very quickly. :-) :-) A big thank you to Germain **, Sara **, & manager Michael ** & the whole team. :-) :-) Our previous refinance through loan depot took over 2.25 months to complete!!! You'll did it 3 weeks!!!! Super super fast!!! Big thank you, again!!!

I talked to one of the reps, Josh, and he kinda convinced me it might be the right thing to do. I did a refinance and it took about three months instead of a couple weeks like it was supposed to take, but it was all right. I got a little lower rate. I took some cash out too. I'm happy with it.

My loan with AmeriSave took almost four months which is a while longer than I expected. There was always a document that needed to be done right before closing. I needed to prove another document all of the sudden. And it seemed to happen every month. We needed another pay stub because it had already been over 30 days. But I had no problem dealing with the online application and the underwriting. That was fine. That part was easy. It was just a little difficult during this COVID thing because I'm on shift work. It was easier for me to do the paperwork when I was here at work than when I was home because I don't have access to a computer. But everything is finally done.

We did a refinance with AmeriSave five years ago and had a very good experience. That's the reason why we went with AmeriSave again when we purchased our home property. In 2015, I worked with a person who I liked. He moved up the ladder but he still told me to fill out the application and they would definitely take care of it. I started working with a gentleman called Frederick and he was really nice. I was the one interacting with him and he explained so many things that I was not even aware of it. I had a very pleasant experience. He’s one of the best I have worked with ever. The rates are pretty good and better than other companies. We tried to get quotes from different companies but I always had AmeriSave on my mind. I don’t mind working with the person I liked during our first interaction. Everything went well.

Re-fi was a very good experience from beginning to end. Very pleased with AmeriSave and each of the representatives that assisted along the way! Special thanks to Mr. Tim ** - very helpful. I would certainly recommend AmeriSave to friends or family!

We were very happy working with Amerisave to refinance our home. We ended up with a much better rate than expected and Amerisave included credits to reduce closing costs. The website made the process very easy to submit documents and sign documents throughout the process. Overall, we are very pleased and would recommend Amerisave.

The team at Amerisave promptly answered any questions I had, proactively contacted me with status and kept me informed at all times. Cress ** and Hailey ** were well informed and knowledgeable. Can't say enough on how smoothly the whole process went.

Mark’s contact info; **. Mark pushed my loan thru and kept contact contact through the process, **.

I had a great experience from the first phone call all the way to my closing date. They truly made the process very easy. No back and forth. I always felt that I was kept informed throughout the process. Much appreciated.

AmeriSave was a magnificent organization to work with! I highly recommend them for all your mortgage needs. Very fine people who are extremely responsive and helpful in their service. I was in touch with them nearly every day. Thank you!!!

They made it very easy and got me a great rate. They kept me up to date and always made you feel comfortable with them. I like the way the website can be navigated. They did everything they promised and there was no pressure.

The agent who helped me, Chantz ** was very friendly. He delivered a fast and efficient service. He was very helpful and transparent. I will recommend Amerisave to friends and family if they will get the same kind of service I got.

We had an awesome experience with AmeriSave Mortgage and loved our loan officer, Josh **. He did awesome! The service was exceptional and we recommend using them!! We were very impressed with the whole process!! Our loan was closed quick and they communicated things to us very quickly and they went above and beyond for us!! Thank you!

They gave me a great rate on my refinance and the process was smooth. No complaints about anything. The entire process took longer than expected but with so many people getting refinancing, I can't expect a quick timeframe. Still, it was well worth the time and effort.

Kevin did a great job getting everything set up to start the process but once it went to Michelle to do the paperwork part, well that was another story. Her incomplete and lack of communication seemed to add another 2 weeks to the process. The day before close she said I need a $3200 cashier's check for closing. When the lady came to close she said I didn't need it. I had been asking for weeks before closing about this. She would only reply in an email to one question, when there were many questions. And never the question that I really needed answers to.

AmeriSave made the refinance process quick and easy. Doing the paperwork electronically was a big plus as well as having someone come to our home to sign the documents was great. With the Covid Virus threat, being able to sign the closing documents at home was wonderful.

I had a wonderful experience with refinancing my home with AmeriSave Mortgage! David ** was very thorough from start to finish. He helped every step of the way and was always available to answer questions. The process was very smooth. I closed in a reasonable amount of time as well. I would definitely recommend this company.

My experience with doing a refinance with Amerisave was very quick and easy!!! My Loan Officer and Loan Processor were transparent, the entire process was exactly as they described it would be. I got an amazing rate, lower than other lenders' quotes I received when I was shopping around.

Even though there was a slew of refinancings happening 3Q20 because of extremely low interest rates, Amerisave processed and managed my refinancing very smoothly and effectively. Set expectations, were very helpful. My loan officers were very helpful as well, and the Notary they recommended was very professional and wore a mask. Recommend.

When I tell you my advisor made this a great experience, I mean it! I think his super's name is Jason and he was just as GREAT! Thank you both so much for taking care of any issues that may have came up and being highly professional.

The loan originator was always truthful at every turn and I appreciated that, since another mortgage company fed me false info. There were some delays in processing the refi, but steps were taken to overcome them. Overall I was very pleased.

Fast, easy and painless experience. From start to finish the process went well, even having the closing at our home that didn't need us to leave. This type of process is becoming more valuable due to the many households having limited time to attend closings. Setting up our time instead of being told a time was huge benefit to us.

My experience with Amerisave was excellent. If you do your part it goes very smooth and quick. Log into your account at amerisavre often to keep up to date as to which documents you need to supply and upload them as quick as possible.

I am so happy and blessed to have Monicka ** as my Loan Processor, she’s very responsible and responsive. She wrapped up my files so quick. Thank you so much Miss Monicka, continue helping people like us in this company, you are the asset.

Service was good until the signing. The notary didn't show up for my appointment. Had to play phone tag to reschedule. Other than this situation, I was quite happy with Amerisave. They have very competitive rates and offered refi with cashout on a rental. Even referred my sister to refinance with them.

We were very happy with our refi. We got a great rate, we cut our loan term down, and our loan officer, Quintin **, and loan processor, Krista **, were a pleasure to work with. I would recommend them to anyone considering a refi. We have no complaints about the entire process. Thanks, Wuintin and Krista!

Refinanced with Greg ** from Amerisave and we couldn't be more pleased with the experience. He was the most responsive, honest, and thorough rep I have ever dealt with. He had endless patience and always picked up the phone when I called (even with a question I had in the middle of signing closing documents). A million thanks! We are enjoying our lower mortgage rate. :-)

I was pleased at the rate I was able to get on my recent refinance, and could not have been happier with the courtesy and responsiveness I received from my team. They answered my questions quickly and appropriately, and we closed without my having to leave my home.

Amerisave worked in a timely manner and got us the rate we needed. Their personnel was knowledgeable, friendly, and it was a good experience for our first refinance on our home. They worked hard to get us the rate we desired. Thank you Amerisave!

Nicole and Nikki were great! Always returned phone calls and emails. Process was slower than anticipated but I know the volume of loans was overwhelming. Recommended you to sister but her husband called randomly from internet. He is using Amerisave. (Mike and Pam ** in Goodyear).

First-rate experience. Very happy with the customer service and overall communication throughout the process!! Thanks to Deborah ** for handling all aspects of my loan in a kind and professional manner. I will highly recommend AmeriSave to family and friends alike for their future financial needs!!

AmeriSave helped me re-finance my home. I had spent months working with a very popular mortgage company (Quicken/Rocket Loans) and they just ran me around in circles for months. They kept changing the terms and agreements daily. I finally got fed up and contacted AmeriSave and within one month I had my home re-financed for an amazingly low rate. They were extremely timely and took care of all of the details. It was painless. I encourage you to contact AmeriSave for mortgage loans or refinancing.

Loan officer Chad ** does not return our call or email. Told us about a program that we qualify for after we make our first payment which we have. We have been trying to reach him. Even tried to reach his supervisor, but no one will get back to us. Very disappointed. Thought they were more professional.

This is the second time I have worked with Amerisave, the process is so easy, can all be done online, the loan processors are excellent and the whole experience is very positive. I have recommended them to other family members who have used their services and were very pleased as well.

I would say my experience with Amerisave was great overall. The process was really straightforward as far as the loan was concerned. My loan officer answered all my questions and meet my needs overall. I would definitely recommend them to someone else that would like to refinance their mortgage.

Overall an ok experience. The process took much longer than anticipated. They failed to lock my interest rate at the outset. Closing was delayed due to paperwork not being filed properly. The end result was good but it took time and effort to get there.

From the beginning of the process, the loan officer was clear and transparent and delivered more than originally indicated to me. Fees were very reasonable, and the rate was very competitive!!!! I am saving big dollars every month with my new mortgage refinancing.

The process seemed to be fairly trouble-free. AmeriSave got some glitches 'cause they've got a web portal that I go to for submitting documents. Not all web portals are created equal so sometimes, the submitted document doesn't necessarily make it, and sometimes, the connection doesn't work. But other than that, it all worked out. It took about 48 days to finish the refi.

A lot of the people around here are so overwhelmed now that they're not answering anybody back. But AmeriSave was very responsive. The process was pretty easy. But I thought it would go a little faster than it did. It took about two months. But Adam did a good job. He was very, very nice. If I called him, he would call right back. If he didn't answer to begin with, he would call right back. He was very responsive and very personable. Working with AmeriSave made things easier. In a time where things are crazy, there's a little sanity in the craziness.

Everything went really well with AmeriSave but they could improve with their ability to communicate effectively. That was because I wasn't prepared when I initially talked to the person that did my loan, and then correcting some incorrect information along the way became really cumbersome to deal and getting ahold of him. But I'm also assuming that they are swamped. I'm a reasonable person. I can see where somebody who is not reasonable might complain about that. But I'm very satisfied with the company. When I did follow up with other people related to their company, people were really responsive and got me through the process. Their automated system, for whatever reason, kept sending me requests for information that I had already sent in. So, it needs some refining to do what they expect it to do.

We had done a mortgage through AmeriSave before this recent on to lower monthly payment. The process was very good. We had a wonderful loan officer. The rate and terms were so low. That's why we did it.

Todd ** and his team at Amerisave have been an excellent group to work with while trying to refinance my house during these uncertain economic times due to COVID-19. All of my questions were answered in a timely manner and follow through was always done. As a single widow with an unusual house to appraise, all steps were handled properly and efficiently. I cannot thank them enough, especially Todd, for their professionalism and care along the way. My refinance was finalized yesterday!??

The process at AmeriSave was very easy and comfortable. My loan processor did a good job. He did everything through the email and everyone did good. I referred them to many friends and they already approached my loan processor. They got the loan too.

The underwriting and application process with AmeriSave was a new experience. They called me and they knew about stuff. But it was around the two-month mark. The mortgage representative communicated well at the beginning. After all the paperwork was done, we were kept in the dark for quite a while. We didn't know what the process was. We didn’t know if something was going on. There was no communication, which was crucial for us because we didn’t know enough about the progress of the loan. But then the rate and terms we got were great. Getting a mortgage was a great opportunity. We couldn't let that pass.

AmeriSave Mortgage was prompt in responding and they gave me the best quote. The online application and underwriting practice took four weeks, which was pretty quick. I have a 30-year program. The gentleman I worked with really detailed and outlined expectations. He was really helpful as far as facilitating everything. The process was great and very smooth.

I was looking to lower my interest rate. AmeriSave had a pretty simple process. I just completed an application and provided the documentation. The process probably took four or five weeks because there were a couple of weeks in between where we didn't do anything. We were debating whether or not we wanted to proceed. Otherwise, their customer service was fine. Other than the initial phone call, everything else was done online, like via email, with very little human contact. AmeriSave's rate and terms were within what everybody else was offering, which was fine. The fees were standard. Everything went smoothly and we were happy with AmeriSave. We recommended that our daughter call them and do the same thing.

My account bounced around for several months, with strange requests for personal information. Eventually I gave the $8,000 which I thought was then a done deal. Then never heard anything for a long time. Finally a new agent (again), who seemed very confused, told me that I did not qualify. She sounded like it was her first day on the job. Not a company I would recommend.

I wanted to refinance. I had a 4% with Arvest Central Mortgage. I knew that the interest rates were a lot lower, and so I started shopping around. I started out with Quicken because I knew somebody has a loan with them. Then, an ad popped up on my phone for LendingTree and l checked that out. As soon as I filled out the application for LendingTree, I got a bunch of calls. I ended up talking to different ones and AmeriSave was one of them. I worked with three others shopping around and I was so impressed with the guy that I working with at AmeriSave, and just decided that's what I wanted to do. Plus, I got a 2.5 interest rate.

AmeriSave was one of the companies who responded and they had the best rate. They were right on top of things, so I used them. I really liked the fact that the process was all online, and how efficient they were. Some of the holdup was on my side, not having done something pretty much totally online. But the people on the other side were very willing to help me and walk me through it. So we got it done. But maybe they could explain a little better when working with older people. Although they did explain it. I just didn't process it. I was going to the wrong website each time to upload some information they requested, but that was on me. Because they did tell me that it would come in through a different website.

We were looking for a mortgage and we finalized it with AmeriSave. They were working on interest rates and we were looking for a better deal. The application process was pretty smooth and we didn't have problem. We were working with two people already, and it was successful. We didn't need to call customer service. Everybody with whom we were worked was very professional and efficient. They responded to our questions in very timely manner. We had not waited for weeks on response. It was really almost immediately.

Everything went well with AmeriSave. It would have helped if I would have known what forms I would have needed all upfront. It was spaced out. Other than that, the process was pretty easy. The reps I worked with were both great. They were prompt about everything that needed to be done. The final rate and terms were what I was expecting, so it was good.

This company is amazing! The entire process was online, I was able to submit all my documents online which helped expedite the process, I received the best rate for my refinance and the entire process took about a month! I recommend AmeriSave to everyone!!!

AmeriSave Mortgage had a very competitive interest rate and their website to apply for a loan was easy to use. The online process was very straightforward, very user-friendly and a lot easier than expected. Overall, the experience was great on that part. There was a time there that I had a little concern because apparently, the person that I was working with had a family emergency. It would’ve been appropriate for me to know that there was gonna be a delay on that because, for about a week, it was just silence. I thought that they might have ghosted me. So, they had a manager take over for a little bit until things were situated. That could’ve been handled a little better. Other than that, yeah, everything went well.

I wanted to get all my bills paid off down into one, get debt-free, and pay off my new car. I kept getting hounded by other companies but the other company that was bugging me never called me back. I was researching then Amerisave popped up. They were answering my questions and were available so I went with them. I was surprised that the process was as easy as it was ‘cause I'm not good with paperwork. It's like a different language to me when I read what I’m supposed to do. It’s not something I'm comfortable with but this one was unbelievably easy.

I refinanced through AmeriSave. They had a lower rate and they're a better provider. I found that the people that I had to work with and the online portal where they asked for documents were very easy to keep track of everything and easy to know what you've sent and what you haven't sent. It was a fairly straightforward process. The points were a little high, but the rate was fine. Overall, it was a very easy experience.

I was looking to refinance my mortgage to get a better rate. AmeriSave came in second to another loan company when I did some research. I chose AmeriSave and got a good one. The service was exceptional and the process of getting refinanced was good. Nick was an excellent loan originator. He was timely, professional and courteous.

Applied for a streamlined VA IRRL loan on Sep 2, 2020. As of today, Nov 2, 2020, the rate is not locked and the process has no end in sight. Worst customer service in the industry. The loan originator (Mark ** in Plano, TX) promised at the outset that the entire process would take 4-6 weeks and that he would lock my rate. He lied. He floated the rate. He sent me the same email twenty-one times - just to make it look like the loan was processing. It wasn't. Then he asked me to post date a document (dated Dec 1st, 2020) changing my homeowner's insurance. I refused. I finally raised my concerns with Patrick Markert, CEO of Amerisave (p******.m******@amerisave.com). One of his flunkies called me and told me my loan had already been canceled by the originator (Mark **), but I'd have to post-date my homeowners insurance documents in order to re-instate the application. I refused.

Refinancing with AmeriSave was so easy. I was having a conversation with a coworker that mentioned he was thinking about refinancing. I told him that I refinanced both my properties with AmeriSave. As I was completing the online application, I had a question so I opened up the chat and the person that chatted me asked if I got 10 minutes and he could take care of all of this for me.

Rates were dropping and we wanted to refinance to get a little extra to do some repairs on our house. I was all set to go with LoanDepot but then I saw how high of a rating AmeriSave had. So, I decided to look into them and went from there. I sent in copies of most of the needed forms and I got approved. The process took three weeks but the reason it took a little long was that I didn't send in one of the forms needed. With the callbacks that I was doing, I never got a hold of a live person but they did get back to me. AmeriSave needs to answer their phones better. Regardless, I was completely satisfied with the rate and terms of the refi I got.

I had a refi with AmeriSave. They were competent and they hired bright people to work for them. My loan originator, Lydia, was absolutely fantastic. She kept in touch with me all the time and answered every time I called. The interest rate was great. We locked in at 2.375, which we were very happy with. The overall experience was good. However it took over 100 days to close, which was definitely excessive. When it got down to the loan processor, the lady didn't answer quite so well. I started to get a little frustrated because we were going on 100 days. I attribute a lot of that to COVID, but I had a lot of friends that were refinancing also with different people and it wasn't taking that long. It was taking longer than normal, but not 100 days.

I was trying to lower the interest rate. I had a 3.5 and AmeriSave offered a 2.5, and there were quite a lot of savings. It was pretty easy to apply for refinancing with them, given the fact that everything was done online. Their system was quite easy to use and the loan originator that I worked with, Muhammad, was very easy to work with, explaining things and answering emails. We only had a couple of phone calls, so that was convenient as well. Everything was covered by the loan originator and it was a pretty straightforward process. The rates and terms were great. They gave me what they promised. Also, the closing was said to be done within 45 days, and we did this within 40 days or so. So, everything was done on time. Two weeks ago, the original loan was paid off and the account had already been set up. So I'm good to go from December on.

My loan originator, Tiffany ** and loan processor, Drew ** made the refinance process very easy and did it in timely manner. I would recommend Amerisave to anyone. The online process was very intimidating to me, and they helped me with everything all the way through.

This has been, by far, the worst customer service experience I have ever had working on a home loan or refinance. After nearly 2 months with little to no follow-up, I have no idea where my loan stands and cannot get a call back from anyone. I've called, emailed and texted everyone for whom I have contacts - no response. I've called and begged for my loan to be transferred to another associate - they wouldn't do it. It has taken so long, they had to run my credit a second time and did so without even telling me. I got a notification from a credit monitoring agency that it had been pulled again. Stay away from these guys unless you have endless amounts of time and don't mind your credit being pulled multiple times at random.

This mortgage company is the most incompetent lender I have ever dealt with. Took over 3 months to close a very easy loan - blame game, we're so busy, Covid, etc. Instead of a checklist of necessary information, they ask you for documents in a piece meal fashion. Today this, tomorrow that, for 3 months. Unnecessarily time consuming and they were easily confused. Asked for a tax return but couldn't understand it. Asked for documents already submitted. Rarely gave you truthful information. Communication is terrible. Try to reach a supervisor? Impossible! Once they have your money you're stuck. Even scheduled the closing and no one showed up! There are too many lenders out there who value customer service and have some level of competence. Definitely not this one!

The AmeriSave representatives were all very professional, polite, and very helpful. The application was easy. I prefer to do things online so it was very nice. Everything went very smoothly and the rate and terms were excellent. We'd be saving approximately $400 a month than what we were paying for a house payment.

The new mortgage rates had gotten low and I wanted to refinance. My originator called and initially asked me a few questions to complete my loan application on the phone, then he gave me the rate that was applicable to me. He offered a few rates and at the time, I was just shopping around. Then later on, I finalized with AmeriSave. With them, I got the best rate possible for my situation without paying for points. If I were to pay more points, I would be getting a better rate from Quicken Loans, but I didn't want to pay up for points upfront.

I was looking at refying and AmeriSave popped up. They had the best rates and when I called, I worked with Curtis who was extremely accommodating. He got me to where I needed to be with my numbers. Instead of suggesting what I needed, he listened to what I said I needed. I then got turned over to Austin and he was always available when I needed to talk to him about something.

The only problem was the communication part from the loan processor. They didn't respond to any of my phone calls or emails. Every time that I have a question, I have to call the loan originator person. A little bit of lack of communication from their part. Then the process took a little bit longer than I was expecting. I have a previous experience where it took only like a month to refinance. This one took like two months. But it wasn't a big deal. Then, AmeriSave has one of the best rates. The experience overall was okay.

We wanted to lock in a lower rate, which was why we looked into a mortgage. We researched on the internet and AmeriSave had good reviews. Also, we liked the cost. We contacted them online and we got all the information. We went through the steps that they had online and getting the process started went well. Then, it went into underwriting. It came back out of underwriting and everything was good to go. But I was getting a bunch of texts and none of the persons ever put their name on them so we had trouble figuring out who said what and when. When the closing person came out to close it, they had three different dollar amounts that we were supposed to pay. They picked up the phone and called somebody on their end and we ended up not paying the proper closing cost. It just got distributed last week.

I went with Amerisave because of the low interest rates and the information that they made available to me. From my first contact with them to the time it was closed, it was less than 30 days. The reps were super nice. They did answer all my questions and made sure that I understood the answers. I would’ve liked a faster response to some of the emails but there’s only so much you can do with COVID going on. I got a 2.25% rate which was the lowest they offered me based on the credit score between my wife and I. I was pretty happy with that. If they could’ve given me 1.75%, I would have liked that but I don’t know if I could have gotten that or not.

I was refinancing with AmeriSave and it took roughly a month which was reasonable due to the current situation with COVID. Their representative was very good and then folks stepped in and helped when it was probably outside their realm of responsibility. I would always want one better, but the terms and rates I got were fair. But AmeriSave didn't have the loan for a month. They could have waited longer before they sold my loan to some little mom-and-pop place I never even heard of.

I was filling out an online application with LendingTree. Then AmeriSave called me even before I was done filling out the application from LendingTree. I did a 30-year fixed refinance. AmeriSave is great, considering my last experience. The online application process was overall satisfactory. There were a few problems we encountered here and there. We had one technical issue with the site where there were some documents that I was supposed to be filling out that weren't on my home page. Other than that, it was pretty good. Everybody was excellent. The best thing was they were easy to get ahold of and they were very helpful. Also, it's nice to be able to go through that lengthy process without a whole lot of hassle and stress. It was overall very good.

I was initially going to refinance it with the company I had my house with. But I didn't have a really good experience with them. I was having a little bit of a problem getting the information I needed to get to do the application. I saw one of AmeriSave's ads. It wasn’t a day or two later that I got a call from Brittany and she was extremely nice on the telephone.

My mortgage originator, Alex **, was really responsive until I paid my upfront $500 origination fee, but after that it was crickets. This is the only company that requires you to pay $500 upfront before even submitting an application. That fee does not even get you a rate lock. Which is fine and well because they are upfront about that. What is not fine is that they appear to have done nothing with my application since then. It has been 8 weeks and I still do not have a rate lock.

AmeriSave has great service. I got a 2.25% interest rate with a term of 15 years. The processing went very smoothly. We expected the closing date on October 23rd but we completed earlier on October 19th. It was very fast and convenient. I could receive text messages when I had a new document that I need to do or new requests in the system. We could upload anything online. We didn’t need to send by mail. The first time, I didn't know anything. They told me what I needed to do. They told me I needed to log into the account, look it up, and submit the document. They helped a lot. I’m very happy to work with AmeriSave and I thank them very much for their service.

I went almost six months with Rocket Mortgage. They wasted my time and didn't do squat. They pulled my credit score but they didn't finalize the mortgage because all the delays were on their part. They said it had been too long and they needed to restart my whole thing. I said no and went back to AmeriSave since my first mortgage was with them. Their guy, Drew, that I had worked with was awesome. He spent hours on the phone with me before I even agreed to go with them and that alone made me want to go back.

AmeriSave had a better offer than the other providers. The application process was pretty easy. It was unique to the other ones because they didn't lock in until later. But it ended up working out for us. The representatives we dealt with were very helpful. We're very happy with the terms we got. It was great.

AmeriSave had the best rate and the actual application itself was simple. However, their online post application thing stunk. AmeriSave’s processes and infrastructure left much to be desired. Whenever a document was available for my review or I needed to sign it, there were no notifications. There were many instances where there was something that was waiting my signature and it greatly extended the lead time. If I had just gotten a simple email notification, that would have solved that.

I wanted to refinance because of the low interest rate. I looked at a few companies and AmeriSave Mortgage was offering me the best rate so I went with them. I talked to Andrew. He was the the guy that took care of everything. He was really awesome. Then he transferred me to someone else. We did all the paperwork and I submitted everything online. I was approved super fast. It was a pretty smooth process.

I communicated with AmeriSave through email and text and it was really easy. Applying with them took less than two months.

I understand that many people are refinancing right now b/c rates are so low. I contacted AmeriSave based on a recommendation from a trusted family member. Our experiences could not be more different. She received prompt responses to inquiries and updates from her loan officer. Mine won't return phone calls or emails to clarify some of the statement requests that I am not familiar with. Robot text messages that I haven't provided documents for b/c I am not sure what the request is or where/what the documents are OR I have already provided them (tax returns, pay stubs) make the experience more frustrating.

I went online and looked at what the interest rates were. I ended up choosing AmeriSave for my refinance. Everyone was great and the process took less than 30 days. Everything went smoothly and it was a fantastic experience. I was very pleased and I would recommend AmeriSave.

The guy that I worked with with AmeriSave was awesome. His name was Kevin. He was really personable and good to work with. Whereas with Quicken Loans, they were getting a little rude. It was such a pain in the butt doing it. I was going through the same stuff with three other companies so I was having to answer those same questions over and over. But AmeriSave was understanding a lot more. They were a lot more patient. I think it's because they understand the process is a little bit stressful especially with the COVID. I was taking money out so I didn't only refinance. I took a substantial amount of cash out in case something happened.

The person who set up the notary was extremely flaky and unprofessional. She called and told me that the notary would be here on a weekend, and she gave me the day and time. Nobody showed up. I thought maybe I got things completely confused. We waited all day Sunday for someone to show up, and nobody showed up. Then on Monday, while I was at work, I got a call saying, “Oh, there was a miscommunication. They're gonna show up Monday in an hour.” A Monday doesn't work for us, and we found out literally the hour before from the notary.

The communication was great. The professionalism was exceptional. The only thing is that the cost for the closing is a little bit high. But the process is working good. It was a really quick closing time.

AmeriSave's interest rate was very appetizing and they made the process very easy. We did it all online and they explained everything. It was easy to understand. Rodney and Justin worked with me and they answered all the questions we had pretty quickly. They were very polite and they made everything very simple. With the outcome, we are very excited to have our house payment lowered by almost $200 a month. Everything was very good.

I had a problem with AmeriSave and the title company sending my previous mortgage bank a check to close the account. I'm the one who found this problem. No one else noticed it, but once the closing was completed, Kayla and Aaron from AmeriSave were very conscientious in trying to resolve my issues. They tried to help me but it wasn’t their domain to correct the problem. After many phone calls and emails, I finally realized from my previous bank that I needed to contact the title company to resolve this. The title company supposedly didn’t have the right wire number to do the transaction, so from 10/24 to yesterday, I still had my mortgage and my money in my previous bank. I’m hoping now that that is corrected.

We were refinancing. I was comparing about 30 different lenders, so I was going out of my way to call up different lenders. AmeriSave had sent something in the mail. It was very simple, very plain and it wasn't very big. I kinda wish they would've tried harder to get our attention. But I called them and I'm super happy I did because it was the best experience ever. Other lenders are all in your face and sending colorful pieces of paper with really unrealistic rates. AmeriSave doesn't do that. AmeriSave was really clean, simple and formal.

I wanted to move out from the apartment and invest in a property so I can have some assets. I chose the property I liked and my realtor sent my offer to the seller which the seller accepted. Then my realtor told me to contact one of his friends who works for AmeriSave so I did. I spoke to Mohammed and he was polite. He helped me to apply. The thing is when we applied, it took about two weeks for the file to go to the processor. I don't know why it took a little bit late. Initially, we have about a month to close so he already took about 14 days out from the closing date.

The customer service was really great. They gave me the best rate so I did the refinance through them. Everything was perfect. There was a few documents missing from my end, but it was quick response and no issues. It took almost two months and a few days to complete. The agent told me the delay was because of the number of application that was going through. But he was really helpful and walked me through everything. He got back to me on short notice for any questions that I had.

It's been fifty seven days, and still no word on when I can close. The only time I hear from them is when I email, they never answer their phone and don't return calls. Their customer service just sucks at best.

I'm building a second house on my property. It's like a mother-in-law's house and it's a small one. That's the reason I got a mortgage. I have done business with Wells Fargo and other mortgages throughout my life but AmeriSave is the best. They have good people and they are a really easy company to do business with. They're fast and thorough. From the time that I applied, the process took right around three weeks. It wasn’t very long. Tim was a senior lender there and I've done business was him. He is very thorough and had all the answers to my questions. He was excellent. I got a pretty low rate. Pretty soon, AmeriSave will be paying me.

I picked Quicken Loans, but they did such a horrible job, it drove me to AmeriSave. Quicken Loans never returned a call, an email or a text. Their customer service is none, so I stopped using them. I went online, did a search, found number two (AmeriSave) and I've been happy ever since. Jeff was very professional and that's all I'm looking for. When I called him, he picked up the phone and answered. The terms were exactly what I was looking for too. I already did all of the legwork with Quicken Loans, so it was easy to do. I'm very pleased with everything. Don't go to anybody else. Don't waste your time.

We refinanced and went with AmeriSave. They had the lowest rates. Their online application process was terrible though. We started out with one loan originator, and he never responded. Then they stuck us with another one. He never contacted us once. We ended up with the third one. But by then, we had already gone through all the headaches, and it was almost over. It took two and a half months, which is about six weeks longer than it did to get our original loan.

I refinanced with AmeriSave to get better rates. Initially, I didn't think I could get any better rate but then I got one so I refinanced twice. The process they had was nice from the standpoint that I can do everything at home. But, there were some things that I had questions about once the application was done and it's harder to make sure that the rep and I are on the same page when we're talking on the phone or online. Usually, I can sit down with a rep and they go through the process step by step and they break things down. Still, whenever I had a question, I contacted my reps directly and they were really good about getting back to me quickly to answer my questions. I got a 15-year low fixed rate from them which was what I wanted. I've given a couple of my co-workers my rep's contact information.

I wanted to reduce my monthly payments and interest rates. I got a good source from website and then I turned into AmeriSave. It was a great experience. I interacted with one of their executive and he demonstrated and helped me to fill in all the required information. At the time, the rate that I go was reasonably good.

AmeriSave was the first to move forward. The other mortgage companies were not very easy to continue the path with them. While AmeriSave, the lady from Atlanta, Georgia was kind enough to take the origination forward for me. The execution went very straightforward and easy. There were no complications as long as I was submitting the correct forms. Angela was the one that took over to finish the escrow and she was a great help and she did great work. She was excellent.

I looked into a mortgage to reduce my payment since the rates have gone down. I've gone through my credit union, and I never heard anything back from them. Then, AmeriSave called me. So, I went with them. Their rates are very good. They requested certain documents, and I was able to just scan them to them. Then they asked for more documents. The process took too long. It was started on September 19. It was closed on October 19. They're busy now, I know, so that's part of the reason.

The rates and the closing fees for my main property were better. We went with a 30-year-fixed and the process took about six weeks. I thought it would have gone a little bit faster but I fully understood that everybody was trying to refinance right now to take advantage of the rate. AmeriSave is very responsive to emails when I have questions or I have things that came up in the process. Based on what I've heard from other people, the rate we have right now is a great rate. I would tell my friends and family to give AmeriSave a chance and see what they can do.

I had done a mortgage before with LoanDepot. They were really pushing points but Amerisave didn't. I looked at a couple providers, but initially I kinda liked the upfront cost structure of Amerisave that's why I chose them. The online application was seamless. I've sent money in, which other guys don't do, and that was what made me nervous. But they got the appraisal really quickly which impressed me. I contacted them initially in July, the week of the 16th. The appraisal was July 22nd. When I got the appraisal back, I could live with the number so I gave them the go. But then it got quiet most of August.

I wanted to refinance. It cost me 500 upfront. I went around looking for different places and AmeriSave gave me a good interest rate. The rep helped me all the way through the process. It was seamless and it went quickly. It took 60 minutes the first time around, then just continual communication throughout the process was over a week and a half to two weeks. Everything was good.

Both the rate and the closing cost that were offered by AmeriSave were great. I also liked the approach of their process being online, for the most part, and I found it to be very clear. The application process was very smooth but the delivery ended up having issues and it was a little bit frustrating. We had different issues with the closing documents not being accurate and we signed documents, then we had to re-sign them. And the communication along the way wasn't great with Michael, the person responsible for the closing documents. But one the managers, Chris, did a nice job of solving problems for me.

AmeriSave has very competitive rates and fast processing. My experience was very good.

AmeriSave gave me a good rate so that's what originally got me to give them a call. The whole process was good. They guide you through the whole thing. Everything is automated online now so that makes it easy too. Good communications with the loan officers and the closing agents. And once we got to closing they did that at our house, so it was convenient. Everything was good.

The application with AmeriSave took a few minutes and the underwriting took several weeks. I sent some documents but then there was a request to resend certain things. That was a little bit tedious but once we got through that, it seemed to be fine. I worked with Ivan and he was very communicative. He walked me through the whole application and I really appreciated that. Also, he was really patient while I was reading the fine print online. It took at least a month until everything went through and I felt like I was hanging a little bit but overall, everything went fine and went through really smoothly. My initial rate wasn't so great and what I ended up with was slightly better than what I thought I was gonna get. The closing costs were a little high but overall, I was pretty satisfied.

AmeriSave had the best rate. Their online application was very easy. Everything is good.

I liked AmeriSave's rates and customer service. The rep and his manager were great. The process took long because I changed some stuff in the middle. It took two weeks. But I liked their transparent responses. Everything went great.

I submitted my application online and then AmeriSave called me. They understood my request, what is my requirement, and what I’m looking forward to and based on that, they gave me the answers to the queries I had. The application to underwriting took almost one month because we were expecting the interest rate to go further down. The progress was good but everything was online due to COVID and it would be more helpful if AmeriSave could do better on their website. The previous version where I could track my other processes was really good. It was very well-organized and if I had to upload something, it was very easy. I can see whatever file or documents I had uploaded and if it was read, reviewed, or under revision. It was easy for me to check on my own. But the new website is not user-friendly. I think integrating the old one with the new one should be good enough.

I went with AmeriSave for a refi and went through a smooth and easy process. The reps were helpful and asked for my information. I worked with their rep Josh and he was a nice and knowledgeable guy. If he wasn't available to pick up the phone, he would call me back. If I email him, he would reply right away. In a little over 30 days, the process was complete. The rate I got was much lower than what I originally had. AmeriSave is great. They'll find a way to help their customers. If they can't, customers will know right off the bat. I've already referred them to a few people who are currently getting their loans refinanced.

I like the low fees and the rates that AmeriSave had. It was a good combination. The process was easy and quick. It was very easy to upload documents and what we needed on their automated system. They did a good job of contacting us when something changed. There were a couple of things that came up along the way. We had to add a disclosure document and that was all really pretty painless. The process took something like 30 days which was plenty of time. We weren’t in a big hurry. AmeriSave did a great job of delivering what they said they could deliver so we're happy with it.

I used AmeriSave previously on a refinance and it went very smoothly. I worked with Drew, the loan originator, and he was excellent. I first reached out to him at the end of July and closed at the end of October. It took a while. When I used AmeriSave again, they had a whole lot of new employees because of how many refinances there are and not everyone's qualified very well. Drew did more than his own job. He had to do the loan processor's job as well because she was not good at it at all. There was a lack of communication. I was supposed to have a closing date a couple of times but they didn't get the paperwork done right. It was not as smooth. Otherwise, I'm happy with the rate and terms.

Sometimes there was a few glitches on the website, but otherwise, the process was pretty good. The online application process was pretty straightforward. But sometimes, there was confusion that the loan officer would ask my documents. I'd post it online or I’d send stuff to him, and then the online platform would require it. But it worked pretty well. My agent got switched a couple times, but the people I worked with were good.

AmeriSave came back with the lowest interest rate when I googled refinancing and I called. Their online application process was one of the easiest processes that I've ever been through in terms of anything related to a mortgage. Also, the reps were incredibly responsive and I felt very comfortable working with the rep I was paired with. The points and stuff were a little high but I felt justified by the rate being lower. It still worked out better than a lot of the rates I was looking at. It's a very easy process and very quick turnaround.

I just did a refinance with AmeriSave. I searched them and then filled out the online application. It was fairly simple. There was a time I was unable to download some documents. It said I had some documents to review or sign, but I was unable to. Otherwise, everything was pretty good. The two people I worked with online were good. The person I worked with was very helpful. And then, the lady that came out for the closing did a good job. The rate and terms was one of the better ones I got. I would recommend AmeriSave.

I started getting letters from different finance companies. I got a call from another company. I wanted to see if they could get me down from 3.25. The guy said that the best he could give me was 2.35. That's at least a point. Three days later, I got a call from AmeriSave. The person said they could get me down to 2.25 and would lock it down so that would cease. That was even better. I went for it as I haven't signed anything on the other company. We started with the procedure and everything went through.

When we refinanced with AmeriSave, it was a long process and their automatic robot sending information and questions was totally unnecessary. I called the rep, David, 20 times to ask him why I was getting certain messages and he would tell me to just ignore them and he would take care of it. So, that was aggravating to keep getting these messages that really did not pertain to the process that we were going through.

We refinanced with AmeriSave and the process was not difficult, but it took a lot longer than we had anticipated. The entire process took about 90 days from start to finish. It was very tedious and when we initially signed up, we locked in a really great rate that we wanted to keep. But at the end, they came back and said that in order to keep that rate, we had to pay several more points. So that was disappointing. The upfront fees that were initially stated ended up being inflated on the backside. We went from the closing cost being about $1,400 originally quoted, to about 15,000 in the end. That was a substantial hit, in order to keep that interest rate.

It was my first time refinancing and the process took a month and a half. The rep from AmeriSave got back to me whenever I had a question. I have the payment sealed up and ready to send right away but I wish that they had a way to pay the first mortgage payment online.

They had a system error on their end which caused the process to go on for an extra 2 months. They charge me two application fees though they did refund the second one but only after I called them about it. According to their management they just have too much of a workload right now to give proper customer service, but hey it keeps their rates low.

The online application process was easy and good. It just took a step and I have no complaints. The whole process wasn't long but when you got to call the HOA and they needed certain things or asking for the numbers of some people, that took the longest. As a customer, we're paying for the services and they should find these numbers, not ask us for them. But it wasn't a big deal and everything went smoothly. I had a couple of different people reaching out to me, but the person I was speaking to the most was Salvatore with whom I did the application with. There was also a lady named Stevie who was helping me and she followed up on everything. Every time I called or texted her, she would respond to me and it was pretty quick. In the end, the outcome was what I expected and the numbers they gave me were the numbers that I got.

I'm a news junkie so I knew that the rates were down, and I wanted to see what I could do. I was looking online on my phone and came across AmeriSave. I was able to do everything on my phone to get things started. The online process, such as the application and underwriting, was very good and I liked it. I've only been in this particular house that I refinanced for a year now so I was able to compare it to conventional way of financing and found AmeriSave to be easy compared to having to go down to an office. I live 40 miles out from where I would have to go in and so, they sent out a notary public to do all the final paperwork in my home for the closing, which was convenient. The refinancing is still so new although my wife made an early payment already. So far, I'm very happy. Everything went very well and I’m very satisfied with the experience with AmeriSave.

Thoughtful and nice, their system can take all the interactions, we just need upload the documents of what the loan required, the agent is very nice and thoughtful, and it saved my monthly payment and first two months payment. Look forward to working with them again.

The application process with AmeriSave was simple and quick to do. So, I was happy about that. The application and underwriting process took a week. It was very fast. The web portal was a good tool to have, and was easy for me to log into and see if there's anything that I have to take care of. So, it allowed me to keep track and stay on top of things, and keep the process moving. I've just gone through the refinance process about eight months prior at a higher rate. So I was fairly familiar and my only questions were about the mechanics of how the process would work through AmeriSave. Rafael, the rep I worked with, was able to explain it to me very clearly and kept me informed of things as they progressed. It was painless.

I was refinancing my current mortgage and the rates were really low. After shopping around with a couple of different lenders, I wound up going with the offer that AmeriSave provided. They gave me the best rate. I was impressed by how fast the application was processed. I just wish they could have little communication. I had to follow up a few times to check on the status. But it was not a big deal because everything was processed quickly. The person I worked with was great. Whenever I would reach out to him, he would respond and provide all the information I would request. I'm pretty satisfied with the whole process. Everything went seamlessly.

I was needing my house payments to be less. I looked mortgage companies up on the internet and AmeriSave was one of the top companies. I refinanced with them and I was scared at first. I had to buy the point and I've never done that before. But after it started, I was like, “This thing won‘t be that bad." Then a girl came to the place that I worked at so it was really easy to close and sign all the documents. She was good and she drove over an hour to get to me. It was nice and convenient that they could come to my place.