AmeriSave Mortgage Reviews

AmeriSave advertised really great rates. When I did the inquiry the rates were consistent and what they had was a good offer. We went with a cash-out refinance and started the application process. But then, there was a snag in the title. I called the loan officer handling our accounts to find out why the process was going beyond the expected closing date and he explained that it was taking longer because the backup was with the title company. They had a lot of applications going and they were really busy.

The online process was relatively simple although going forward, it had some glitches technically. There were some things that didn't work with the online service. But I would send a note to Quentin, my loan originator, and he'd take care of it. He did a great job. The loan processor that I first had was terrible. He wouldn't return calls or emails, he wouldn't read emails, and he would ask me for things multiple times. I got Quintin back involved and he made a change, he got a new guy in, Aaron. Once we got Aaron on board, things went smoothly. The rate and terms I got were good. The issues could have been resolved a little quicker, but then they were resolved, and the end result was good.

I went to LendingTree.com and I had responses from AmeriSave and Quicken Loans. AmeriSave called me first and I called them back. The interest rate was great, which was all I cared about. The whole process, from when I first applied to when it was done deal, was 47 days. I called a local company before I contacted LendingTree and they said it would take them 75 days. Everything went smoothly with the rep. We had good communication and I knew what was going on.

My loan officer Paul, was the most knowledgeable. As we got to the loan processing piece of the process, there were a few knowledge gaps. But overall, things went well from start to finish. Paul did a great job. The rates I got were a lot better than what we had. I recommend AmeriSave.

The interest rates dropped. I went to several other mortgage companies but AmeriSave was the best. Their online application process was very simple and customer-friendly. In the middle of my negotiations, they informed me the rate dropped again so I was very pleased. The mortgage banker, Marcus, was knowledgeable, very patient, and proficient. From him to the loan processor, they followed up every day and sent me emails discussing the progress of the mortgage loan application. It was a very fruitful and efficient experience.

I found AmeriSave on a Google search six years ago and they facilitated the first purchase. Then, we refinanced. That was a good experience and so was this. The application and underwriting process wasn't very difficult and it has evolved since the last time with using e-signatures. So that was a whole lot easier because it saved a lot of time. It was great. Bradley, the rep, was professional and thorough as far as product knowledge and knowing what might fit and where to put you. So that comes in handy. The loan officers make a big difference if they're knowledgeable about the product. They listen to the client and accommodate.

All other lenders had the same deal, so I just decided to go with AmeriSave. The customer service was pretty good. The title company wasn't that great, though. I would send in information and I would always get a response back that they didn't get the information that I sent. I would keep getting the same calls over and over again. Other than that, it was okay.

I did a little research on AmeriSave and found out that it was a reputable lender. But I didn’t know if I liked the mortgage lender that much. He talked fast and the connection wasn’t very good. Somebody made this comment online saying that it sounds like a voiceover internet connection so it breaks up a bit, which makes you question the authenticity of the lender or the company. But we talked some more and he was very persistent in getting back and finding a time that worked for both of us. I found out that he was very educational. So, I liked that. AmeriSave could speed the whole process up. But the rep walked me through some e-signatures before the call ended.

The process was very quick and really easy. You just make an appointment and they call and text to help you and do it all over the phone. The agent that I talked to had a lot of knowledge. He was good, quick and efficient. Everything was wonderful. With a refi, you can lower your payments. If you lower your interest rate more than a point, you can look at how much money you can save. I saved $300 a month and I also cut 30,000 off the length of my loan so it’s not that much paperwork to save so much money.

I came to AMERISAVE with modest expectations. A VA cash-out refinance in two months was all I wanted. About the 3rd day when I started getting demanding emails from my loan officer's assistant, I realized I was in the wrong place. She would ask for documents two or three times and need them now so they could get the loan done quickly. I ended up contacting my homeowners' insurance 4 times before they got what they wanted. I never received one document that was correct. Even so, I was told to sign them and sends them back.

could offer me was 30 years mortgage. I would have preferred to have looked at other programs, but they didn't have it. If they gave us a 20-year mortgage. I was particularly interested in interest-only payment type of mortgage. All those things were not available to us.

There was excellent human support when I was applying with AmeriSave and online systems worked flawlessly. The process took a couple of months and it was the underwriting that took longest. Versus other experiences, there was an extra month of waiting for underwriting. But they also didn't prematurely lock me so we were able to float down. That worked out pretty well for me. Other than the underwriting taking too long, I would definitely use them again.

I had a great experience with AmeriSave. The mortgage rates were low so I decided that I should explore refinancing. AmeriSave’s quote was the best among the different mortgage providers I connected with. Their closing fees were on the low end, but not the absolute low. But I got the lowest interest rate which I cared more about. So overall, it was a much better deal. They offered me about a quarter-point lower than anybody else did, which I was impressed with.

I read some reviews that AmeriSave was pretty good. I also spoke to one of their consultants and I liked him. He put everything on the table, which was great. It was not like some companies that hide a lot of stuff. My application took just a few minutes and it was pretty simple. The consultant walked me through things. I'm pleased because the consultant was able to come through with everything that he promised. Even though there were little discrepancies in the middle, he took care of them and made sure it was as he said. He would call or email. Everything went well including the rate and terms of the mortgage. I went down almost two points.

While I was pleased with my overall deal, it required constant vigilance on my part because the points were never clarified. The final deal required me to constantly email, check, and insist on the points that were agreed upon. The points should have been much more straightforward.

The process with AmeriSave Mortgage took about three months. It was exasperating because it took way too long that it should have. I kept getting requests from the underwriter needing documents that I had already submitted before and it was aggravating and very hard. It seemed like it would never end but it finally did. If it had not been for my originator, Slade, I couldn't have made it. He was phenomenal. He was there with me every step of the way and was very friendly and professional. I'm thankful that it's over with, but I'm glad that I've gotten it in with AmeriSave when I did. I'm happy with the rates and terms I received. It's going to help me a lot as far as saving some money on the interest and the term It’s going to free up some money each month for me to pay bills.

I was looking at the different mortgage rates and AmeriSave came up. The gentleman that we dealt with called me immediately so we were impressed with that because it was a Saturday. He was really great to work with. We asked him questions and he answered. He was very responsive. Everyone was very professional too. We did a refinance and everything went very smoothly and quickly. We closed in three weeks and it was amazing. We got in just in time because who knows what’s gonna happen? It’s kinda scary what’s going on. Also, the terms we got were great. We had a great experience. We recommend AmeriSave to anyone else that we know that's refinancing or even needs a new mortgage.

A friend of mine who was also looking for quotes said that wwith AmeriSave, the quote was the best of all that they received so I decided to go with AmeriSave. The customer service initially was great. The processor that I was working with was very responsive. But all of a sudden, the processor I was working with was pulled and somebody new stepped in. It took a little bit longer to transition things, but the process still went pretty quickly compared to others that I talked to who went with other lenders.

On several sites, AmeriSave was listed as number one. It also had low refinance rates. Obtaining the mortgage was very quick. Their rep, Wesley, called me and worked with me. Compared to my past mortgages that have been through banks, everything was done online with AmeriSave. And this was my first experience doing something like that and not actually having in-person contact. I was unsure of working remotely and via the internet. But everything so far worked out. I got a great rate. It was just there was a high cost to acquire it.

Michael was my first rep and as soon as I agreed to the $500 whatever, he quit. He cut me off saying, "I gotta go to a meeting right now. Make sure you turn us in right now. Right now." I was driving on the highway at that time and I had to pull over to turn in what he asked. He told me to call him right back when I did it then that was it. I could never get in touch with him again. He never returned my call. I got a new guy to take over and his name was Jonathan. He was awesome. If it wasn't for him, I probably would have said to forget the whole thing.

My loan processor from AmeriSave was the first one to contact me. After talking to all the various contacts, she seemed to be the most had-it-together person that I was speaking with. So she being my first impression of the company was very positive, I decided to continue to work with her and certainly, it paid off. The process only took about 60 days and that was providing all the different information. So it actually went a lot faster than I anticipated. But the amount that we got back after the loan was $50 less than my closing documents had indicated. There must be some kind of charge, but I was just trying to figure out what that was.

I refinanced and the application process was easy. The length of time to close was a little bit more lengthy than I was expecting and wanted it to be. However, I was told that that's because they are inundated with refinances at the moment. Other than that, I was happy with the rate and the term.

I had been doing an extensive amount of research on different loan providers. I went through USAA, Veterans United, and somewhere along the search, the algorithm sent me to an ad for AmeriSave. I applied just to have three different options and I got pre-approved by all three. I ended up going with AmeriSave because the interest rate was lower and the approval was actually higher.

I got in touch with was Brittany from AmeriSave and she was extremely knowledgeable and very helpful. She walked me through it and answered my questions. She was very professional. They required certain documents and Brittany really helped me through with those documents. She made sure that I had some different options. I would recommend anyone that is going to go through AmeriSave to request her. My experience was a very good one.

I googled and compared rates from different people and AmeriSave was the best one. The process couldn't have been much more than three weeks from start to finish. They were very fast. I talked to a total of two different representatives and both of them were very helpful and knowledgeable. A lot of it was done by email and the response was almost immediate when I would email them. But when we had a phone conversation, it was just a bad connection on the line. However, as far as communication, they were on the spot anytime I needed to talk to them. Fannie Mae’s got the loan now and somebody else is administering the payment.

The customer service was unbelievable. In today's world this is hard to find. Carrie ** was very helpful in answering question and keeping us updated during the entire process. Rates are very competitive and after looking at others companies. Amerisave gave us the best rate with the lowest fees. Would definitely use them again.

I spoke to a Manager who was able to update me on the status of my loan. However, I’m still waiting on their underwriting department to approve it due to a name variance on my wife’s credit profile. We have already given them proof of her name, but we are still being stalled.

I liked the convenience of AmeriSave. They seemed easier to work with. I did a refund with them and the application process was very easy. It involved getting everything online and getting hooked up with Roberto. He was very helpful and explained everything. AmeriSave made sure I got all the documents and everything I needed. They kept me informed on where we were in the process. It was pretty simple. I was very happy with my rates and terms. Everything was great. AmeriSave was very informative and pretty much flawless.

AmeriSave was ranked number one. My loan officer was pretty fantastic as well. He helped me with everything right straight along and had no issues. Anything I needed to upload and struggle with, he took care of for me, so it was a simple process with his assistance. Everything went pretty smoothly. I went back to him for a second refi on my rental.

We did our research and AmeriSave was the best refinance package that we found. The process was easy, efficient, and pretty seamless. The two people I worked with, one on the front end and one on the back end that did the closing, were very knowledgeable at what they did, and it was quite refreshing. The rate was right on the market. It was the best opportunity that we found. We have excellent credit. We could have chosen anywhere and we chose them. It was an overall positive experience and we were glad we did it. We're refinanced now.

I was able to get the rate I wanted with AmeriSave. The closing fees were also lower than what I saw from others. The process of obtaining the mortgage included one phone call with the mortgage broker then I provided information via the web. I just uploaded documents. It all went pretty smoothly. The first person I talked to was pretty good. I was very happy with the rates and terms I got. On the whole, it was a very easy process.

AmeriSave was offering better rates in comparison to other providers. My rep Jeremy was good. There were a couple of times where I was trying to get a hold of him and the underwriter's assistant. Unfortunately, they wouldn't return my calls. They'd finally get back to me some three or four days later. Other than that, Jeremy was great. He was able to work with more money to get rid of PMI. Things ended up working out better out than I thought originally because my house got appraised for more. I'm happy with AmeriSave. Going with them was straightforward and I didn't have to do a lot of work. Everything was through texting and Jeremy made it pretty easy. It was a good experience.

I was trying to find a better interest rate with the loan I was getting. AmeriSave had the best interest rate than the other banks I've been dealing with. Jonathan was the person I worked with and he did all he could to help me. But I got a little aggravated at times with their procedure for putting stuff in over and over again. I had to do that a couple of times. I gave Jonathan the information and I had to give it to him again. Other than that, Jonathan went all out and I was very pleased with him.

We had an EXCELLENT experience with AmeriSave! Everyone we worked with was great! The customer service went above and beyond!! Our calls and emails were always returned promptly and our agent never tired of my many questions! Thank you AmeriSave!!

5 stars go to my loan originator Anas A. and my loan processor Michelle G. for the speed with which the loan was closed. From initiating the refinance on Nov 18 to closing on Dec 10, 2020 the process finished in 3 weeks ... which is excellent. The rates were good as well and below the industry. No appraisal was required on the property and fewer documents needed than my last refinance with a more traditional bank.

I refinance twice with Rob **. He was very dedicated in satisfying all my questions and request. I highly recommend Rob since he would go the extra mile to make your refinancing experience go smoothly! Ronald ** MBA

Very happy as we progressed thru each step in the mortgage process. We were kept informed and were never left guessing as to where we were in the process. Calls were answered and if leaving a message was necessary, the call back was returned promptly. Highly recommend.

This is a Very Professional company that goes far beyond to help the customers. I appreciate the effort they have done to help me get a good deal. And I would recommend them to anyone, trying to lower the mortgage, Great job.

This was my first refinance and was unsure how easy or difficult it would be. Very happy to say that the online process to start was so very easy especially if you have your information available. I did have to do some leg-work like get a home inspection, but nothing was unexpected. Good job keeping me informed and were helpful and straightforward. The rate and fees were fantastic and my refinance was successful.

I was searching and then I saw AmeriSave on the website. They gave me a valid reason to stick with them. Good rate. The reps helped me and told me everything that I need to know. They were on top of it. I would tell others about their good service. One of my friends is already into it.

It was the second time we refinanced with AmeriSave. Everything went smoothly. I'm just waiting on the option to put my payments in online. Other than that, it's good to go. Brent, the rep, answered any questions I had. If I had to reach out to him, he was there. So, he did a great job. I had a good experience. If Amerisave gives you the best rate, go for them.

We were very pleased with the processing of our refinance using Amercorp- all of the interactions were so positive and they completed our loan in a very fast time! We would highly recommend them- our main contact was Mariana **, and she along with all the others involved made this a very pleasant experience!

The total experience was abysmal. At first glance you will think that you are onto something good. But as a wise proverbs says, if it seems too good to be true - it probably is. I worked with Erick Zacarias ** Loan Originator NMLS ID #**, and was essentially provided inaccurate information that lead me to make unwise decisions. This company is more interested in getting you to pay the $500 to start the refi process rather than being completely transparent. Beware of AmeriSave, do more research and use a different lender.

The rep was very helpful and answered any questions I have. The whole process took two months and it was smooth putting all the documents in the website, which was a little glitchy. The rates were good. Now is a good time to refinance.

Our loan officer Jose and our loan processor Ariel were extremely helpful. Being able to go through the process online at home was easy. The closing in our home was very convenient. We were able to get an even better rate than we initially thought. We have recommended AmeriSave to our friends.

This is a review to share the great experience that we had with this AmeriSave. Our loan officer was Timothy A. and he was very professional, knowledgeable, prompt and thorough. He explained the entire refinancing process from beginning to end and was very responsive to our questions throughout. Overall, we were offered an excellent rate had a great experience overall.

We had some home remodeling we wanted to do. I had a bit of equity in the home and interest rates were super low, and I just thought it was a good time to get a mortgage. AmeriSave's online application process was easy. I was skeptical about it. And I had people tell me, “You should just go to a local bank.” But a lot of times, you have to open accounts with the bank you're going through, and the rate didn't appear to be as low. So, I took a risk and gave it a shot. You fill out one of those interest kind of things, and you start getting responses from everybody under the sun. That part was a little annoying. But it was good to be able to compare rates. It was easy to do research online about the different companies. I was always a little skeptical about things of that size online.

We had a couple of lenders very interested in our business, but AmeriSave provided the lowest rate and such an easy process. Our loan agent, Michael **, provided all the information we requested on a timely basis, and helped walk us through the process right up until the signing. We couldn't be happier!

Well, after months of this process, the latest loan processor was able to get this to the stage for me to meet with a notary. The problem though is they updated my loan estimate today and once again increased my discount points. I can't help but think this is a shady move since they did this a month back and expected me to sign off on it. Amerisave agreed to fix this if I did not abandon the loan, but took them many days to rectify it but their first fix was still higher than the agreed upon %. Now, just as we are going to sign tomorrow, they changed the points again today! How can you trust this company? They say the right things and are mighty polite, but beware! If they tried this on you, please note it so no one else gets burned!

I found AmeriSave online. I filled out an application. And then, I called them. The person that I spoke with was very helpful and knowledgeable so I felt that he helped me out. Everything was online. They created a profile where you scan and then where we communicated on on both ends, so it was very simple and easy to do the transactions. It took around 60 days, but it was because the market was so high. I know a lot of people were doing it so they were a little backed up, and they had a lot of applications coming in. The reps explained that it took longer than they usually take. But it was not only them. It’s everyone. And it's the situation that we're in right now. I feel good. They were very easy to contact. We had great communication back and forth, so it was a great experience for me.

Couldn't be happier with the service. They called me and saved me nearly two percentage points on my mortgage. We were closed ahead of schedule and everyone was polite and professional. I have already recommended AmeriSave to friends and family. I will do it again.

Ruben ** was great to work with. He was extremely efficient and was great in explaining everything to me in a straightforward manner that helped make the whole process very easy and painless. He certainly represented AmeriSave Mortgage Company very well! I have already referred others and will continue to do so.

Jordan ** and his staff were amazing. They were very informative and good at keeping you updated throughout the refinancing process. Everything went very smoothly. I'm very glad we went with Amerisave and I would highly recommend them to others!

I worked with AmeriSave on my first mortgage on the property and I happen to have to deal with the same person that initially was working on my mortgage. I liked the cooperation and they offered the same deal as the others so I decided to use the person that I worked with. The application process was smooth and even faster than expected.

My father worked with the brokers from AmeriSave who we worked with. They were recommended to us. The online application was smooth. The overall process took two weeks. The biggest thing was there was a log jam in getting the documents for us to close. I guess somebody outside of AmeriSave started doing that. Other than that, our broker was tip-top and it was pretty seamless. The interest rate was great.

I have refinanced my mortgage before and using Amerisave has been the best experience by far. They had the lowest closing costs by far. The person who worked on my loan was extremely knowledgeable and on top of everything which made the process run very smoothly. I would recommend them to everyone.

Great service and great communication skills. Continual contact with clients and represented their product in an understandable way. Continually updated clients regarding needs of info and receiving of info by clients. Great and responsible representatives from onset of contact by clients to company.

It took 8 weeks to close my loan, which was frustrating. I attributed it to the processors being quite busy with all the refi's due to historically low rates. I have only made one payment, but so far, so good. I really like my lower rate and payment. I did a refi with Chase Bank last year. This refi with AmeriSave twelve months later saves me over $4K per year. I would definitely do it again.

Very easy, efficient process. Working with the customer service people was very easy. On-line system works very well and was much appreciated. I would recommend AmeriSave to anyone thinking of financing or refinancing a home. I will recommend AmeriSave to my son when he relocates to his new house.

Pros: Good rates, processes is all automated and convenient to close at home. My assigned loan officer patient and tried to be helpful. Cons: they are processing so many people, you feel like you are being herded through, mistakes constantly being corrected, no relationship development, customer service associates not overly friendly, so for me, it's not about how I felt through the process but the overall profit they will make.

I wanted to buy a home. Robert was my mortgage broker. I've known him for a long time and he works with AmeriSave. He did a great job for me. Everything was super simple and straightforward. It took a lot of the confusion out of it and made sure I didn't miss any deadlines. I liked the process a lot. The application process took less than a week. But the whole process from selecting a home to closing was 40 something days so I thought it was pretty good. I got a very competitive mortgage rate and as far as the terms go, it was fairly standard. So it was overall a really good experience. I'm very happy with AmeriSave.

My wife knew what was needed so we had it all ready and the process with AmeriSave went fast. It was the simplest of all applications that we've ever done for any mortgages. The reps were great and we were comfortable with them. We kept getting a regeneration of them requesting something that we already gave them but it was better. An email was sent out and evidently, it was automatic because whoever programmed the computer didn't think that we were gonna be getting it down so fast.

The process started out a little rocky with so many applying. But they stepped up and everything went smoothly from there. It was a long process but we were kept informed along the way. We had two really good reps who helped us so much with questions and made the process easier for us.

My agent listened to what I needed for the refinance and worked with me, answering all my questions, The closing was a bit long, but the lady was professional and easy to talk with. The entire process took about two months.

Found them through Bankrate based on all positive reviews. I refinanced my loan with AmeriSave, very happy with the overall experience, quick and easy, most importantly I felt the process is secure especially nowadays everything going through the Internet. All documents and communication through their secured portal vs through emails from some of the lenders. I've enjoyed my refinance experience!

Xavier ** was a wonderful rep five months ago when my refinance took only 22 days from open to close. This latest refi started on 7/31/20 and just closed today 10/30/20, 92 days later purportedly because of his failure to properly fill out the application. It was exceedingly more difficult to get any kind of relevant information from him as the time went on. I had to engage the customer service team who were absolutely FANTASTIC. Latoya ** was amazing and made me feel like I was her only customer and that she would do everything in her power to get my issues resolved. Merrill ** then contacted me to ensure me that he was there to help and they both continued to followup with me to make sure I was being assisted.

The first person that I dealt with was Joseph **, Loan Officer. Joe explained the entire process very well and walked me through the online steps on the phone. Joe also reviewed different loan products with me to see which one best fit my situation. The Closing was arranged to accommodate my schedule and went smoothly. Very happy with Joe and the person (Underwriter) who arranged the Closing.

End result was pleased. However there were too many different people involved with process and unable to reach necessarily by phone. Daniel ** was professional and had a way of calming me down when I became frustrated with the process. He's probably in a good position for him.

AmeriSave got my refi closed in two months when I told them I was facing a balloon payment deadline. I know this is was a super rapid response because, when I complained about the slow pace of the process to the notary who came to the closing, he told me this was actually super fast. He pointed out that, in his experience, the usual timeframe to closing was 5 or 6 months due to the massive overload of applicants during this time of ultra-low interest rates. He helped me to understand how AmeriSave responded to my urgency and got the job done for me in record time.

The process took way too long. Several times they asked for different information. Instead of dealing with one individual I had to deal with several, which led to confusion. They would ask for one thing then another thing and another.

Whole process took a little longer than I expected, but ended up with a great rate and closing went smoothly. My only complaint would be the frustration of re-sending docs that the refi company had already. The loan originator and processor answered any questions or concerns quickly.

Jacob was always available to walk us through the process. He had good suggestions, with no pressure, that helped us get the mortgage that best fit our needs. The website portal was a bit "clunky" but did eliminate the need to mail paperwork which increased efficiency. Our overall experience was very good.

I am very happy with AmeriSave and loan processor KEN. Only reason I am not happy with closing company ServiceLink. We had our closing done at our residence and servicelink did not provide any copy of our closing and we still waiting on title insurance paper work. Since they paid our real estate tax and asking about year end 1098 they go check with your own county and servicelink will not provide any documentation for tax filing purpose. We still need help.

To start, the initial meeting with the agent went great. It appeared things were going to go smoothly. After the first meeting, the agent took long periods of time to get back to us with how we intended to move forward with our requested refinance. When I had questions or concerns they were over looked and I started to receive the same initial introduction of what the underwriters required in order to proceed with the loan.

AmeriSave Mortgage offered a low interest rate and I looked into it. The application was modernized. I filled out the application and the process didn't take that long, maybe three weeks. Everything turned out fine. I was completely satisfied with what AmeriSave was able to do and with how the outcome went.

AmeriSave had to hold back a little bit because they had to wait time for my problem to clear so they had to wait four years. It cleared and finally went through. It could have been probably shorter if I didn't have that short sale on my record. The rep answered the phone all the time when I call them and the online application process was good. For a person who's intuitive with online stuff, it was easy. The rates were good but I’m not sure if I have to pay for the points. I wish I didn’t have to but that’s okay. It’s still comfortable at the end of the year.

I had the most wonderful experience working with Lauren ** while purchasing our home. Thank you, Lauren for the top-notch customer service! We would recommend working with AmeriSave to any of our friends and family members. We felt very taken care of, and immediately trusted Lauren's expertise.

There were phone system issues with every person I spoke with such as static on the lines or random disconnections. I also had issues with the automated communications that were sent out even after a task had been completed. It seems that timing was off because I'd receive a notification to complete something that had already been done days before.

The AmeriSave rep called and I picked up the phone and things went pretty well with the refinance. It took about two months. The timeframe was a little longer than I expected. The frustrating part was more associated with their website because it would not register what documents I already sent through emails and whatever was updating, so the website was asking me for the same documents again. The other was that the website was connected to automated text messages. Every time something would happen on the backend, it would send me a message saying that more documents were needed from me and I would get super confused. Other than that, the rep was very good. He’s working with multiple clients. But even if he wasn’t available right away, he would reply to my emails by the end of the day or early next day.

AmeriSave had good rates. My specific agent was responsive but their underwriting process took forever.

Awesome company to do business with. Almost everything was simple and online! Closing was at my home and when I chose for my convenience. They had the lowest rate I could find and stayed in constant contact with me through the process.

I was very pleased from the first contact I had with AmeriSave all the way through the settlement. Sandra and Aaron Adams were the two people I dealt with and both of them were excellent. They were professional, friendly, polite, answered all the questions, and patient. So I would highly recommend both of them. The application and underwriting took just six week and I was happy with the rate and terms.

AmeriSave's customer reviews were pretty okay compare with others. I was shopping around just getting in touch with a couple companies. I knew what I wanted, and AmeriSave was the closer one to offer me what I was looking for. I went with the fixed rate loan. When I purchased the house two years ago, the rates were different. I had two RVs, and I wasn't able to sell them at the time. I sold them in the meantime and I added more money to the principal. The primary idea in getting into the program was to lower my payments.

I wish I could give them a 0 out of 5. I started my refinance process almost 5 months ago. Everything has been complete but for no reason I haven't closed yet. When I try to get ahold of anyone I get hung up on or they never call me back. DAMIEN ** is the worst loan originator and his boss JUSTIN ** is a ghost that still hasn't called me back in 5 months. Choose any other mortgage company because this one will not help you!

Terrible experience with this company. Over 100 days and still not complete. I have provided them with everything they ask for in a timely manner usually within 24 hours, tried to charge me for the extension when everything was their fault. Disclosure changes that I can show that my processor denies... Run away. Stay local. Do not use this company.

I did an online search of mortgage companies and did a review. I ended up talking to Marcus, the rep from AmeriSave, before I made a decision and he ended up doing my refi. He was fantastic and I enjoyed the experience with him. I did a cash-out refi and I was able to get from start to finish in about 60 days. It was a wonderful process. The terms and rates were right on point, competitive and fit my financial requirement. So, I was very happy with them. If I was to do this again, I would consider AmeriSave for sure. I would recommend them and specifically, Marcus and the team that he worked with. You're only as good as the people that are in the company. Marcus represents the company very well and I would pass out his name regularly.

I was refinancing my current mortgage. AmeriSave was very good at giving updates, following up with me and asking for whatever information they needed, and giving us off the details along the way. The rate and terms were very competitive. We researched a few different companies, and they were the best for us.

At the beginning, they really seemed to be a well oiled machine. Then came the loan estimate - the agent added $5,000 to my loan to save me a net $100 per month. Then he claimed that he was actually saving me much more than $100 per month because he was comparing to my current payment. His analysis was incorrect though. I only had to increase my monthly payment by $100 a month and the $5,000 went away.

We wanted to reduce our payments, and we liked AmeriSave's low rates. We went with a 15-year fixed program. It was a lot of paperwork back and forth, and a lot of paperwork lost and re-entered. There was quite a bit. It seemed like most of the documents that I would upload to the website were scanned incorrectly and I would have to resend them. Also, it seems that too many departments are involved and one department doesn't know what the other is doing. I had multiple people that I dealt with, which was part of the problem. It would have ran smoother had there been just one person.

We had two people that we dealt with, Mr. Ken and a woman. Initially, we did our mortgage in December where we totally went for the first time from a conventional to a VA. Then they called us in September and said the rates were even lower so we did it again. Some of the things I had, they had from my first go-around this year that they needed.

John & Linda B.

AmeriSave's application process was great. It took less than 30 days. Their rep Mark was the best I've ever dealt with. He was friendly and laid back. He was not pushy and got us all our answers. he did everything very quickly. Since then, I have recommended him to at least one other person. The rates and terms of the mortgage we got are great. If you want to refinance your house, go with AmeriSave.

I had previously worked with AmeriSave and this one was a refinance. The loan processor that I worked with was always available if I had any questions. Everything went very well. One thing that I liked about AmeriSave as opposed to other lenders was that I could get online and see options in various lengths of mortgage, under the 30-year fixed category, and then the 20-year fixed, and the 15-year, and the 10. Then, they had a similar kind of menu of options or offerings under adjustable rate mortgages and that was very helpful. I could not find that kind of information with other lenders and that was the thing that really drew me to AmeriSave to begin with.

I don’t like the fact that I cannot make my payments online. It would be much easier for me if I could just make a normal online payment instead of setting up automatic payments or sending it in the mail.

I started with the other company and I gave them a due date. I told them that if they don't give me an answer that week, I would start finding another one. That's what happened. The APR was lower at that time so I consulted two or three mortgage companies and they were a little higher. AmeriSave didn’t ask me for too much requirements. They said I only have to pay two of my debts to qualify. Other banks were telling me that I needed to pay off all my debts. I already refinanced three times during my time that I have the house and it was the best and fastest. I emailed back the loan and it was answered really fast. I had a good experience with AmeriSave.

AmeriSave was cooperative. They had given me all the options on the table and proper advice on the best way to move forward. The person I worked with was really open and he kind of advised me the best way to move forward. For the underwriting, I was not that happy with it. I didn't get a lot of communication. I did have to check back with them every time. And as far as the closing, there were a lot of goof-ups. That was something that I wasn't very happy with AmeriSave. But eventually, they did fix everything and they responded to my emails. I'm glad that it worked out.

I was on the Bankrates.com website and looking at rates and AmeriSave came up as a competitive rate. I started an application on getting transferred out of that site and I was not sure how to answer some of the things on the application. As I paused it, the phone rang, and it was Jennifer from AmeriSave on the line, and she helped me finish up that initial part of the application. Once things were going, I had a little bit trouble getting human contact and I had to actually threaten to just stop the whole thing seemingly to get a human response. I got that and eventually, it went through in a reasonably timely manner. I hope there would be more prompt response to questions that arise in the early phases of the process. I'm very happy with the rates and terms I got.

When I went online, AmeriSave was one of the top two or three mortgage companies. The gentleman, Tyrese, listened to me when I was saying what I wanted to do. Then the first person I called from somewhere else tried to talk me into putting more money into my mortgage, so I'd have to pay off some bills, and I didn't want to do that. He said that I should think about it. He didn't listen when I told him I wasn't interested. I ended up calling AmeriSave and refinanced with them.

Maxwell called and I gave him my numbers. He was great. He punched them in and told me what kind of rate I could get, what the payments would be, and we did it. I liked the response I got from him and the process was simple. It was really convenient. It couldn’t get any better. I was glad I didn’t have to go anywhere. The whole transaction went down on my phone other than the title lady coming out for me to sign the paperwork.

I already had a mortgage. I was just refinancing and looked in for a lower rate. I was going with Wells Fargo, and I was getting very frustrated with them, so I did some searching and AmeriSave pulled up online. I called them and they gave me a rate that I was happy with.

I did LendingTree and the rate was guided through them to AmeriSave. I dealt with Chris to work the rate out on how I wanted to get the loan. He was my main guy and he was awesome. The closing guy was great as well. But all of the subcontractors through the entire process suck. They were slow and I had to get an appraiser on my own because they weren't able to find one for my area. Then the closing title company was terrible, rude, and didn't respond to either Chris or me or several other people. They put our file in with a lady that couldn't work remotely. She was having a hard time, she said she was used to working with paper and not electronics. I sincerely don't recommend to AmeriSave using that Fidelity Alaska title company ever again.

I had a good experience the first time I used AmeriSave. When a new opportunity came up, I reached out to them and their rates were comparable to other lenders. I pulled up some old emails from the guy I worked with before and sent an email telling him what we were looking to do. He is in a supervisor role now so he sent me to somebody else and we started talking. Their online application process was good and anytime I had a question, I just contacted my rep and he was able to answer those for me. I was very comfortable working with him. Things went well. I felt like AmeriSave wanted to help us achieve our goals.

The interest rates went down, so I wanted to refinance my 30-year. The whole underwriting process didn't take that long and was just waiting for everything to come back. To get to underwriting took quite a while. But the part that AmeriSave did was pretty quick, about a couple of days. Then I would email and it would take a few days for my main guy to call me back, 'cause he's got so many customers. But I always knew he would get back to me. I was pretty happy with the rates I got. I've already recommended them to my sister. She's gonna refinance. My boss is already looking into it as well.

The rep from AmeriSave was proactive. They called me a lot but they always answered all my questions very quickly. I would email them and they would email me right back if there was something I had a question about. When it came to the closing though, we got a few confusing emails as to who was going to be closing with us. From what I understand it's farmed out to a separate entity and then whoever can take it, takes it. We got a couple of emails saying it was going to be this guy but then it turned out to be this other person. The person who showed up to do that was fine but there was nothing alarming about them.

I had some high interest in my properties. The rates were favorable so it was time to refinance. AmeriSave was the first one to respond among the several mortgage companies I went to. But the process is somewhat lengthy and complicated. We went through two mortgages on two different properties. There was a lengthy demand for information but we got through one. But the other one is still ongoing and it hasn't come to conclusion. It'll be about two and a half months now. That's a lengthy process. We dealt with the initiator and the processors. The notary that came to the house was a very nice lady and she's very efficient. The rate and terms we received were what we could get. It was favorable. Overall, the guys from Amerisave are good people to work with. I perceive them to be intelligent and people of integrity. But I'd like to see that second mortgage come to conclusion.

AmeriSave Mortgage was quick to respond and the guy that I had seemed very knowledgeable. The process took a little longer than I thought it would be but I understood because everybody's refinancing their house right now. They always kept me in the loop of what was going on. If I had a question, they always answered it. Working with them was easy.

I shopped around and AmeriSave’s price was less than others. Everything was online, through messaging and emails, and signing electronically. It was okay. I had my documents ready and I sent anything they needed. The first guy I was talking to was good. He explained to me all things in detail. I called him anytime I needed something and he answered and helped. I was looking at maybe a $210,000 loan and I ended up doing 211-something, maybe because AmeriSave was not clear on my last monthly payments to the other lender. I was told to not pay and maybe they ended up paying that and added that to my loan. So, that was the only one that I did not like but I'm okay. Two days ago, I sent the officer to see if AmeriSave can send me my closing documents and nobody answered me back. But my experience with AmeriSave was very good and I referred some people to them.

I needed to refinance because I wanted to pull some money out to do some work around the house. I had a friend that works for AmeriSave and I happened to know that he was a mortgage loan originator. I got in touch with him and we made everything happen pretty quickly. It was pretty neat how easy the process was. It was simply filling out the application and letting the process take place. I enjoyed that and that the reason why I would recommend AmeriSave to others.

The application was smooth. The process was straightforward. The process of doing it online was excellent. There were documents that were required and I was able to get to them. I sent them information regarding HOAs I don't have and submitted letters regarding that. Right now, the way everybody's refinancing, the process is a little longer than normal. It normally takes three to four weeks. But I was pleased with the service in which they handled it. Whenever I called, they returned my calls. Whenever they needed something, they let me know. The two individuals that actually did it were phenomenal and outstanding. When I told them what I wanted to do, they were able to process it in a timely manner. The biggest hang-up was the processor on that end. Whenever I email them or I call them, they call me right back within the day.

I did a refi with Amerisave and that took less than a month. It was was pretty painless and you can do everything from home which I liked. Back in the day, you used to have to go in and go through all the process. I dealt with Brandon and he was very helpful. He was always there if I had a question and he would call me back. Amerisave did really good considering how busy they are. Everything went well. And although the fees are a little high, the rate is good. We're planning on staying here so that's gonna outweigh the fees.

Everything was good with AmeriSave Mortgage. The process was timely mannered and they were very professional people. It took about 30 days to obtain the mortgage but they explained to me that it could take 30 to 45 days. Everything was according to what we agreed to.

It's a scam. I have a credit score of 825 and wanted a simple no-cash-out refi, there should have been no problem. I gave them $500 and 4 months later I had nothing to show for it, nothing. Oh yeah, a lot of promises, wonderful promises. Next week, next week, always next week. After 4 months I found another company who completed the whole mortgage process in 4 weeks. Save your $500 and avoid the months of frustration listening to lies, go anywhere but Amerisave. Avoid it like the plague, that's unless you like being lied to while watching $500 disappear.

I have great experience with AmeriSave and specially David **. He helped me a lot to understand my options and the process of refinancing. He was always available for me. The process was smooth and had no issues. I highly recommend AmeriSave.

AmeriSave is great and we are happy we did it. We lowered our mortgage by $160 a month which was just in time for Christmas. Pretty much everything went great. But we weren't very happy with our loan processor because there was very poor communication with her. We were supposed to close earlier than we did but she did not get the documents to the notary and she not get in touch with me. There were multiple left messages and she did not call back. But the loan originator, Mike, saw it through to the end and took care of everything. He was wonderful.

AmeriSave's closing costs were half of Quicken Loans so we went with AmeriSave The process was very easy. Our loan originator was amazing and extremely helpful. But the processors weren't as up on their toes as they might have been to anticipate the underwriter's needs. Out loan processor kept asking for more and more after she said everything was okay. As soon as I mentioned that it was getting annoying, they switched to someone else. Other than that, the response was still quick and we were very happy. My caveat would be to make sure that you'd have a competent loan originator. The application and underwriting took more than 30 days and it was pretty quick. The funding took longer than the approval, but that was to be expected. Everything was handled well and we had a very positive experience.

My husband was calling around and he liked the guy with Amerisave when he talked to him on the phone so we went with them. We liked the customer service and the low interest rate. AmeriSave was right on the ball. Whenever we called them and we needed something, they would get it to us or we would get something to them. My husband got a quick response and he turned things in. The two people that we worked with were great. The people are very friendly, nice, and cooperative. From the time that we started until we closed, that took two months. Anybody that goes with AmeriSave would be very pleased.

We were looking into getting a mortgage due to the lower rate. The process with Amerisave took a few weeks in total and it was pretty quick. They were pretty solid and it was excellent dealing with them. They didn't harass me to get stuff done. They just gave me some reminders and were really friendly and easy to work with. The rate and terms we got were very good.

Unbelievable how easy AmeriSave was to work with 3-4 week turnaround! Best rates, submission of documents no crazy procedures! Last year we completed a mortgage with Wells Fargo a nightmare-hidden costs. Slow slow slow. I have have over 800 credit score - 50 percent down. They were awful!

I found AmeriSave online and it appeared that their advertising communicated well that we would save money. When I called other places and got what their rates would be for the type of loan we were wanting to do, AmeriSave was better. The application and underwriting process took about three months because we had some things to overcome. We knew we had a potential lien issue, which we took care of but once that was taken care of, we thought that everything would have been just going down the highway at warp speed. But that wasn't the case.

AmeriSave had the lowest rate. The application and underwriting with them took a few weeks but we weren't in a huge hurry. Their rep was very informative and he got the job done. So, we're very happy.

Easiest refinance I have ever been through. Paid off debt, lowered interest rate and my monthly mortgage payment. I worked with Cory and he made everything so easy. He accomplished all my goals in refinance. I will recommend AmeriSave to everyone.

Took my time to shop different lenders. Settled on 4 to share my information with and compare closing disclosures. AmeriSave had the lowest closing costs/financed amount and was within a $2/month of a lender that had a lower interest rate but much higher costs. Very happy with the communications from my loan originator Patricia and my processor Diana. Thank You both!

I started looking into refinancing in order to lower the interest rate since rates have been so low lately. I'm trying to pay off my properties sooner as well. When I checked online, AmeriSave had a good deal in terms of rate and in terms of reviews, they were also good. The process and the loan processor that I got was great. Adam was very responsive, knowledgeable, on top of things and very client service-oriented. He did an outstanding job. The problem that I faced was with the title company that AmeriSave worked with. It was an absolutely awful process with them. The closing was rescheduled about five times. It was unheard of. I never had anything like that and I had had maybe four properties before. It was extremely poor communication and poor customer service on their part.

Getting the mortgage through AmeriSave did not take long. It took a couple of weeks and everything went well. I am happy with terms, too.

Dealing with the reps at AmeriSave was very good and the rates were fine.

My experience with AmeriSave was not good initially. I thought that I was dealing with a scam because of the duration. It was mid-September when I submitted the application by the internet because a friend of mine suggested I try AmeriSave given the fact they had good ratings. Then, a gentleman called me within a few days. Surprisingly, I thought it was a scam. He said, “Let's meet tonight.” I did have a friend who met with me and him by way of the internet in terms of submitting the application process, after which, it took about a month for someone to get back to me. That was on the heels of me calling AmeriSave customer service because I was never given a customer service point of contact. This gentleman, at the very end, didn't give me any anticipatory guidance regarding, “Okay, you may find that you are going to get more requests from me about additional paperwork. If you may find any questions, call customer service.”

This is our second mortgage with AmeriSave. It started two years ago. We moved to a new area and we didn't know anybody. I was with another company that put out a couple of good programs and personal finance money. So, they sounded pretty reasonable but once we dealt with them, I didn't like them. So then I reached out and I started to look. I stumbled across AmeriSave. We made a phone call and this guy by the name of Trevor called me back. This was two years ago. Our first mortgage was $85,000. It was minimum mortgage and not a lot to get excited about. But you these guys jumped through hoops and put up with all our crap as far as, “Well, this house, well, that ain't gonna work. We gotta go with this house. That ain't gonna work.” It took about four times the first time.

I refinanced with AmeriSave for a lower rate and the rate and terms were great. The application and underwriting process took about 30 days and dealing with the rep was good.

I refinanced about a year and a half ago from an interest rate of 4.5 to 3.5. I'm going to be here for the rest of my life in our new house so I thought that when the rates go down again, I would take a chance and try to get down in the 2s. When I went out and looked, AmeriSave was the first one that mentioned 2.5% for 30 years and I went for it. Since I'm going to be here for another 30 years, I would pay a few points and it would take me a couple years to pay those back but after that, it's going to be clear savings. Our first original purchase was horrendous with the amount of questions and more research that I had to do to find things for them. Then when I refinanced, it was a little easier but still long drawn out and you do not know where you were in the process. When I refinanced with AmeriSave, I was all set to go through all of that again. But it was easy as pie.

When I spoke with the AmeriSave representative, I seemed to have clicked with him. Interest rates were about the same across the board, but I liked his no nonsense attitude. The application process took a little longer than I thought. It was different than I've ever done before. I've never done anything fully online. It was a little scary. I don't know if the time that it took was due to a lot of people refinancing because of the low rates or COVID. But all in all, it went well. The rate was good and the rep gave me all the options. Then I chose what was best for us.

All of a sudden I cannot contact anyone at Amerisave and have not gotten to close. Where did they go and can I get my money back? I really wanted to refinance my home. Not sure if I can do it now. What happened to them? Friday I talked To Brady and today Monday all calls to any part of Amerisave are dropped. What do I do?

Rob and team were very responsive, including emails on the weekend. And they honored quotes that were given for fees, even when they needed to make an adjustment to follow through with a prior quote. I would definitely recommend AmeriSave, and Rob ** in particular.

I would recommend them to everyone. Very great service. Everyone that I talk with at AmeriSave Mortgage were very profession and answer any question my wife and I had. We were surprise how quick our loan closed. From start to finished was less than six weeks.

I started my loan at the beginning of July 2020. It wasn't funded until the middle of November 2020. (Over 4 months). During that time I was passed from the original person to two additional people. Every two weeks they asked for more documents. I always responded within 24 to 48 hours. They almost never communicated by telephone. I would only occasionally receive a response to my email inquiries (and then, the responses were very short and unhelpful). The same documents were requested over and over. They told me my interest rate was guaranteed. Then they said it was floating. Then it was fixed again. Frankly, this company is too busy to give any customer service. Go somewhere else.

Updated on 12/04/2020: In escrow on a purchase and going to lose my property because Amerisave won’t get back to me. I used to do mortgages. I know they know the answer to how long usual turn-times are but they won’t tell me for whatever reason. I’m not asking for a promise; I need an estimate because this will be the 3rd time we have to extend contingencies because Amerisave is taking so long and the sellers are threatening to pull out. Great service guys.

My loan originator Jeremy ** is very professional and Sharp. My expectations were that the loan would be done in say 45 days. I started this 8-31-20 and now Closing in on 90 days. The problem I see and am experiencing is that the Loan Agent Larry L. has failed to get back to me many times even after promising that he would. I know the industry is slammed. My last contact this morning was a loan estimate (again) since this has been delayed a bunch of times, but the kicker was that they boosted my loan origination fees thousands of dollars. No explanation, they just expected me to blindly sign the document. My advice is to not sign any documents without thoroughly examining.

Our refinance process with AmeriSave began on 9/14/20. We had researched and contacted other mortgage companies, and settled on AmeriSave due to one reason that we were told we could close within 2 - 3 weeks. This time frame was based on the fact that we had just closed on our new home 7 months prior, therefore, all documentation AmeriSave needed from us was readily available and submitted within one day. The 2 - 3 weeks is now entering the 10th week, and we don't seem to be any closer to closing than we were in September.

My application was submitted 9/2/2020 with everything completed by 9/29/2020, but I have yet to close my refinance (75+ days). It took me three weeks to get management on the phone (Jonathon **), but I am still in limbo. I have had to leave dozens of unanswered emails, voicemail messages, customer service escalated messages, etc. Management promises to call back but never does. I was advised by management I would have my disclosure documents and be ready to close over a month ago. I am just being strung along at this point. Overall I have spoken with 2 different managers and they both keep promising I will have everything by end of business. This has gone on for months now.

My account has been open since July 2nd and was for a simple FHA streamline. The loan processor Alexandra will not return a phone call to save her life. She does not email. I tried to email her boss no response. Do not USE this company!

My loan process was easy and I would call Jeff again without hesitation. Everything was made easy and quick. From beginning application to the day of the sale the communication was outstanding. Everything was a breeze. I wouldn’t even apply with anyone else.

I have been in the real estate business for over 15 years and have NEVER had a loan take this long to get cleared to close. My initial application was submitted on 9/4/2020. I am STILL waiting. While initially impressed with AmeriSave's client portal as a fast and easy way for their underlings to request information, I have since discovered that they are far from efficient. I have had to repeatedly submit the same requested information multiple times and some requests came with no explanation.

The interest rate from AmeriSave was very attractive and they had some good reviews online. I was refinancing my primary and my secondary home. The process was really easy and very straightforward. The loan processor told me what they needed. They sent me a list of stuff and then I just sent everything to them. If they'd need anything verified or clarified, they'd just call me. If I'd have any question, I'd just email them and they'd respond to me very quickly. The application and underwriting on my first house took 40 days and my second one took 36 days.

I googled the top 10 mortgage refinance companies and AmeriSave popped up at number two. Number one was Quicken but I've worked with them before and I really don't care for them so I went for number two. The process was a real pain in the butt. They were having technical issues really bad so I couldn't open the application or I couldn't do a lot of the stuff that I needed to do on the portal. I ended up having to do most of the stuff talking to the finance guy and he was putting it in for me because I couldn't open it. Their online portal is super hard to navigate. Even once they got it working, I had to call him and have him help me navigate through it. It was even hard for him to navigate on some spots. If their online portal would be easier to navigate, that would help a lot of people out.

Very pleases with service. Everyone was very professional and kept me up-to-date along the way. No surprises. Everything went along the way I was assured it would go all the way to the closing which went very smooth. Happy Customer.

Robert ** (loan originator) and Karla ** (Loan Processor) were a pleasure to work with. Honest, knowledgeable, responsive and courteous. I have and will recommend them and the Amerisave Mortgage team to all whom are considering to refinance their home mortgage. The process took about four weeks from Application to closing.

We did not apply for a loan, we simply were looking for a rate quote - Waqas ** submitted a full-blown application after assuring us we were not applying for a loan!! We recently received the full loan disclosure package and full-blown loan application in the mail for us to sign!!!! Buyer beware - called customer service and still no resolution...

Everything on their website is a lie and the review fake. The customer service is woeful and unprofessional. The 600 credit a lie, the down payment is a lie; they want a lot of your money. I don’t recommend.

I first got a hold of Joe, the loan officer, and he was real nice. It's the third time I refinanced, so it was a very good experience and very easy. He did most of the work. I just got them the paperwork that they needed in a day or so, and the process moved pretty swiftly. I've been wanting to get a rate of at least 2.25 and that's what I got.

The application process for the refinance took a little longer, but I had a couple of unusual things. Everybody was busy, and COVID and everything was changing through our process. Sometimes you get down to where you’re putting pen on paper, and things change. But it actually changed for the better, so we were totally excited. The AmeriSave loan officer and the customer service were great. We were totally satisfied.

We were doing the refinancing when the rates were very low. The AmeriSave loan officer was good and the process took around two months. There were a few times when the loan officer asked for the same documentation again and again, like proof of working, our payslips and pay stub. But the rates and terms we've receive are better than what we've had before.