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AmeriSave Mortgage Reviews

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About AmeriSave Mortgage

AmeriSave Mortgage Corp. (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Pros
  • Customized rate quotes in minutes
  • Lock in rate for 90 days and shop homes
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
Cons
  • Not available in New York

AmeriSave Mortgage Reviews

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    2 featured reviews
    How do I know I can trust these reviews about AmeriSave Mortgage Corporation?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 19 Reviews 3235 - 3435
    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 26, 2020

    I was looking for someone with the best possible interest rate and I did a Google search. I found AmeriSave and the rep, Chris, was awesome. I had another option with the same variables involved but I liked him. He stayed on the phone with me at 11 o'clock at night trying to walk me through the website application. Any time I called, answered or if he didn't, I would leave a message or text him. He would call me back within the hour. He was patient too. Overall, it was a good process.

    Instead of calling Chris all the time, I would just log into the AmeriSave portal and it would tell me if there was anything I needed to do. So, every morning I would wake up and check it, and see if there were any documents I needed. Then before I went to bed, I checked it to see if there was anything outstanding that I needed to get, all the stuff that I had to do and if I needed to sign something. So, once I got the hang of it, after talking to Chris and bugging him, it got to the point where I didn't need to talk to him as much. It went super-fast. Everywhere else I called said that it was gonna be six months and so, I called Chris. He seemed to keep it moving. There was another lady involved that processed the loan and they were eager to get it going. So, we did it in 30 days. It was great and I’m very happy with the terms of the loan.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 25, 2020

    How the loan gets closed and transferred with new loan number is very poorly communicated. You are left high and dry right after the loan is closed. The guy who replies to your text message in the evening before the loan is closed, is nowhere to be found after closing. Just poor service. Embarrassing. Shameless.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage
    Good morning Ali,
    AmeriSave Mortgage appreciates your feedback and we are interested in speaking to you regarding your Loan Servicing questions and experience.
    A member of our Customer Service Team will be contacting you today to discuss.

    Thank you

    Verified purchase
    Customer ServiceCoverageRates

    Reviewed July 25, 2020

    I was refinancing and AmeriSave’s rates and terms were good. I was pleased with that. The application and underwriting process was easy but it could’ve been easier. It was very frustrating that it took four months. The virus probably had something to do with it but it seemed like I had to repeat myself several times to some of the people who were involved. I kept having to go back to the guy who did the first application and then you had the underwriter. She’s the person who would call and ask questions about getting extra documents and getting payoffs. I'm not exactly sure where the disconnect was between us but it just seemed like I kept telling her the same stuff over and over, which delayed me.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed July 25, 2020

    The rates are low that's why I started my refinancing process. Then I was just shopping around and I came across AmeriSave, and then whatever I discussed with Jeremiah, who is the loan officer for me, sounded good. He described to me. He told me that they can do the price match with any other providers so that made me interested. However, I didn't like it when I got the processing fee. AmeriSave charged me $500 for that while other companies withheld it.

    I wanted to have received a call from AmeriSave with the process every alternate day because I did not hear back from them for almost a week. I tried to reach out to the loan officer but he was not reachable for me so I was not able to understand where I stood. A periodic update would have been real good. Also, all the information I was given is good but instead of being reactive, I expected a more proactive approach. But other than that, everything worked like what Jeremiah said. My employment quickly provided verification. That saved some time. That's what Jeremiah told me. So, the process took over three weeks for me.

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    Verified purchase
    Customer ServiceOnline & AppStaffRates

    Reviewed July 24, 2020

    I was in the market for a refinance to lower my rate and originally, I was looking at taking a cash-out refinance for my property. I was contacted by AmeriSave. I went with an IRRRL, and the overall experience is a pain. It wasn't necessarily on AmeriSave. It was just the whole processes that AmeriSave was required to go through with the cash-out and the appraiser, and there are some difficulties with the appraiser at that time and a bunch of confusion as far as to kinda whose court the ball was really in.

    My wife filled out their online application process. She thought that the whole online experience of AmeriSave seemed pretty easy and straightforward as far as getting documents and stuff submitted back and forth. We started this back in October of 2019, and we just got this done last month. The process with the appraiser could've been better. AmeriSave needs the ability to be able to contact the appraiser and give me the contact information for the appraiser because it was kind of a real pain once that aspect got into it. AmeriSave's customer service is okay though. Whenever I called with an issue, it seemed like at least an answer was given or a task was assigned to somebody to find the answer.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed July 24, 2020

    AmeriSave’s rep was the first one to call back and I’m very satisfied with the rates and terms of the mortgage. The process took about a month but that was excellent. I thought it was gonna be a little bit longer. The gentlemen I dealt with answered all my questions so I was happy with that. I'm not used to a lot of electronic stuff and that got worrisome but Gray, the loan originator did a very nice job holding my hand and walking me through it. I was impressed with his patience.

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    Verified purchase
    StaffLoan Process

    Reviewed July 23, 2020

    Lucas **, the Loan Officer, made the whole process easy. Talked us through everything and made sure we provided the right data and documents. Processing was fine and the loan closed with ease. Overall the whole process was great. More than highly recommend AmeriSave.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed July 23, 2020

    I enjoyed my experience with Amerisave. I was working with another lender who was not responsive to my questions and did not have a good rate for me. Amerisave gave me a really great rate and worked with me quickly through all my questions.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffLoan ProcessCommunication

    Reviewed July 23, 2020

    The rep from AmeriSave was good and he was there when we needed him. But the company could improve on the time factor. It seemed it took forever for the person in this part of the country to talk to the person in that part of the country. There was very poor communication. The underwriting and the seller that originated it weren’t very good at all. Also, I had a home equity loan and they should've given me an option whether I wanted to keep it or not. They didn't and they closed it out. I didn't appreciate that because I can't get another one now. That was a safety net. They were supposed to notify me and they did not.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage
    Good afternoon Tim,

    Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

    AmeriSave Mortgage appreciates your business.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 23, 2020

    AmeriSave's rep explained everything into details. Some people tell you some things but you got to ask questions. But she was detailed and went from one point to the next point. That was good. Also, the communication was very good all throughout. I'm very happy with the rates and terms.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed July 22, 2020

    This is my third refinance with Amerisave. Excellent experience. Loan Originator Charles ** was phenomenal. Professional, timely and helpful. I could not have asked for a better refinance. When shopping for a home loan give AmeriSave a good look. Straight forward, great customer service, and competitive rates.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 22, 2020

    Tim and Karen processed two loans for us in less than 30 days. They were amazing. This company is first class and a pleasure to work with. I would highly recommend them to anyone interested in a fast efficient mortgage broker.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 22, 2020

    Everything about my home refi experience was Great. Got a lower rate than I expected. I checked with different companies before I found Amerisave. I am so glad I did. George ** was the first one I talked to about a home refi. He explained the process very professionally to me. Where I could understand. He told me that the process could take up to 60 days. We closed on the loan in around 40 days. Thanks again.

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    Verified purchase
    StaffLoan Process

    Reviewed July 22, 2020

    I recently refinanced and used Amerisave for a second time after the amazing experience I had with them when I refinanced about four years ago. They are so responsive, efficient, and accessible. I was able to close in less than 30 days. They also provided excellent advice on the loan terms that best met my financial situation and the current environment as I had recently retired. I highly recommend them to anyone who is wanting to refinance.

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    Verified purchase
    StaffLoan Process

    Reviewed July 22, 2020

    I would highly recommend AmeriSave Mortgage for the best possible home loan experience. I have never been more pleased with a lender. Ask for Charles **, but I am positive all of AmeriSave representatives would do a 5 Star Plus for your loan needs. AmeriSave worked extra hard to find me the best loan possible for my needs. Everyone is an individual and I was treated with the best service and support ever.

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    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRatesTransparency

    Reviewed July 22, 2020

    I was looking for a lower rate or payment during refinancing. One of my colleagues went with AmeriSave and he had a good experience. I got everything I needed. Frank, the field guy, was very responsive. I had two underwriters. The first underwriter seemed to be good at first. But I called every week and didn't get any information and updates in rates. He was leaving a voicemail and so that one was a bit stressful. He should have the ability to push the loan. Then fell off because he was no longer with the company. It caused a little stress. But at the end of the day, I got ahold of Frank's boss and he was able to assign a new underwriter. At that point, everything was closed up in a week.

    I noticed that the mortgage rates have gone down so I tried to get a concession 'cause my understanding was the purpose of a floater is I get the better of the rates. But it didn't seem like that was an option for me. It was more along the lines that the rate I agreed on would be the one they're gonna close at and that's the deal. I think they didn't wanna go through the work. Regardless, it was an all right rate. When you get a 3.25 rate and you got it below 3% right now, that is some money to consider. But I was well over 60 days to refi.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 22, 2020

    I put a search in on the internet and it came up with a whole lot of different mortgage companies. I called several of them including AmeriSave. I talked to a guy named Ryan and he was awesome and outstanding. He put me at ease so I went with him. I have a firm that handles all my money and I had them look up AmeriSave. There was only one case that they found bad, in which could have happened to anybody. The whole experience was really good. It seemed that they rushed it ‘cause from the beginning to the end, it was really quick and I'm satisfied right now. Everything went well.

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    Verified purchase
    Customer ServiceTechCommunication

    Reviewed July 21, 2020

    I was with another provider before I went to AmeriSave and they dropped the ball and then I just went on to a different company. The big problem with AmeriSave was there were lots of delays and lots of repeat of the same items. It was I might have sent the same document four times to two or three different people. There was no communication between parties and AmeriSave, and everything was messed up because of delay after delay after delay. I was supposed to close on a certain date and it didn't happen. It took an extra month for me to close my house. Somebody said, “We didn't get notified.” It was a lack of cohesiveness between all the parties involved in the transaction. It was not the greatest thing, but finally, it went through. Other than that, it was fine. The application process was okay too.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 20, 2020

    Sean **, loan officer, provided outstanding service. He was able to navigate us through an easy loan application and closure. He was friendly, knowledgeable, patient and understanding. We had been working with Quicken Loans who were requesting multiple form submission and a pushy loan officer who was more interested in the closure. Sean presented multiple loans that were available, suggested paying our tax escrow in advance which made receiving money at the time of closing possible for us, handled our stress throughout the loan process and connected us with Kristen **, processing lead, who was also amazing in making this the easiest loan we have closed in our 40+ years of marriage (7 mortgages). Sean ** receives our highest possible recommendation.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed July 20, 2020

    I happened to get an email from AmeriSave and I looked into it. I did a refi because the rate's so much lower than when I got it. Everybody was great. Sean was in-charge and he was fantastic. Any questions I ever had, if I emailed him, he called me back 10 minutes later. If I didn't pick up 'cause I was in a meeting or something, he emailed me with any information or questions I had. He was dead on the money. There was another girl that was gathering the information and when she needed something, she would call me. On the day of the closing, the notary came over, filled out all the paperwork, and signed all the documents. Everything went as smooth as it could be.

    It was just difficult to get some documents only because of the timing with COVID. I work in New York City Housing Authority with 150,000 employees. To get a verification of employment when nobody's in the office 'cause everybody's home was very difficult. I had to get that on my own but that had anything to do with AmeriSave.

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    Verified purchase
    Contract & TermsCoverageSales & MarketingPriceLoan ProcessRatesTimeliness

    Reviewed July 20, 2020

    We looked into a mortgage for the lower rates and AmeriSave seemed to first appear to have that. We did a 30-year fixed program with them. However, it was almost like a bait-and-switch where they kept increasing the loan fee amounts. I was told at the beginning the rate wasn't locked in. But what seemed to appear to be happening was while the national rates were going down, they just kept trying to up the loan fee or the points on the loan so it cost me more than I expected originally. The application and underwriting process was good, however, it took two months which was a long time.

    AmeriSave is trying to sell a mortgage. They're trying to get the most points for that and they know right away that once they bundle all these mortgages, they're gonna sell them off for more profit and that's really not a good thing. I had to fight to get close to the numbers that we talked about with AmeriSave so I had to pay more than what originally was told to me. But in the end, they wanted to charge me twice as much and then, they got it down. I didn't mind paying that much extra 'cause I wanted to get the process done.

    Mortgages should be a little more clear-cut. For people that don't take notes on the initial contact, what they get in the end will be totally different if they're not negotiating the whole way to keep those rates in line. I've never had rates being changed so much. But because I've done five mortgages in my lifetime, I know what the process is and where it goes. I was very upset. I had papers that were given different figures on the same exact day. We had, let's say, a price of $1,500, and the same day, we got a price of $1,200, and mortgage rates didn't change. They manipulated the numbers to make it best for their profits.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2020

    AmeriSave was working with The Money Source who was my previous mortgage broker. I went hunting around online and found it and did an inquiry. The guy who did the original stuff was great, very timely with his responses, and explained things in English. It went fantastic although it took longer than American Financing. But the fees were a lot lower. I had a great experience working with AmeriSave.

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    Verified purchase
    Customer ServicePriceStaffRatesCommunication

    Reviewed July 18, 2020

    I have refinanced with some other people before but AmeriSave happened to be one that caught our eye. AmeriSave was very responsive to my questions and kept me in the loop throughout the process. They had a lot of people who were refinancing homes. So, it took a little bit longer than what it normally would take, but that's understandable.

    Deborah and Amanda, my two POCs, were both very informative, helpful and provided timely responses. They were a great team to work with. We spoke with Deborah initially and struck up a working or professional relationship there, and we went forward with AmeriSave. Amanda had to try and get information. She had to go through the difficulty of dealing with my previous mortgage company, who was not responsive. I was never so happy to get rid of that mortgage company. The application process was easy and very accessible so that was nice that they could post things and then we could pull them down, review the rate and terms of the mortgage seemed equitable. They were straightforward and the costs were competitive.

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    Verified purchase
    Customer ServiceCoverageStaffLoan ProcessRates

    Reviewed July 18, 2020

    I saw the online process then I spoke to several people and they were able to give me the rate that I wanted. I was a little nervous, but they had a website that I could go to and see all the stuff being uploaded to that, so it seemed like a pretty legitimate company, and a little research to make sure they were who they said they were. Throughout the whole process, it went pretty smoothly that was why I ended up going with AmeriSave ‘cause everything was pretty easy. The application and underwriting took about a month and a half. If only it would be a little faster, but that was fine. We're in some difficult times.

    The customer service was great. Whenever I needed to call them, they've answered the phone, and if they didn't answer the phone, they would call me back immediately. If I would have had any issues with that, then I might have not done the loan with them. Those are the kind of things that would’ve made me feel kinda unsecure with doing the loan online. It went pretty well considering it was online.

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    Verified purchase
    StaffRates

    Reviewed July 17, 2020

    AmeriSave was the first lender I went through with the best rate. The process took about 15 days and they were very good and helpful.

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    Verified purchase
    StaffLoan Process

    Reviewed July 16, 2020

    I had a good experience with Amerisave. The loan officer and the processor were great. They kept in touch with me, answered all my questions, and walked me through from start to finish. The process took about 30 days and I got a little bit of extra income back in my pocket.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed July 16, 2020

    I was refinancing the mortgage balance on another company. I was looking online and AmeriSave was the most convenient for me because of the very competitive interest rate. The application process for me was wonderful. The person that did my mortgage always answered the questions, was very professional, provided me with the complete information I was looking for and was very effective. He knew everything about mortgages, and can answer my questions about regular mortgages, APR and the points, and all of the questions regarding the closing disclosure and how to come out with the different numbers and all those kinds of questions regarding mortgage itself. We did it very fast. By law, we had to wait certain days after the underwriter. And then after the title, I had to wait three days, and then three more days after the title was signed. But we did it in three weeks. I'm very happy with the whole process.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffLoan Process

    Reviewed July 15, 2020

    He was very helpful and act quickly to make sure the loan meet the target date. He responded very timely and professionally. He explained the term very clearly. Once he knew we had a problem for the loan, he asked the underwriting manager to get involved and fixed the problem in a timely manner. I would strongly recommend to my friends.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 15, 2020

    Excellent customer service from my loan officer to the loan processor. Everyone was so professional and kept me informed every step of the way. I am going to save so much money after refinancing my mortgage. I definitely recommend them, you won’t be disappointed.

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    Verified purchase
    Online & AppBillingRates

    Reviewed July 15, 2020

    I refinanced with no issues. Service and Originator were great. Took less than 30 days. Would recommend to others. I was leery to use online application but everything went great. I am glad that I used AmeriSave. My rate was explained to me within 15 minutes and it did not change through the process. I went from 30 year to 15 year and my payment is lower.

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    Verified purchase
    BillingLoan ProcessRates

    Reviewed July 15, 2020

    Very easy process for refinance which will save me several thousand dollars. Went from 17 years left on my loan to 15 years at lower rate so was shortened by two years and my payment actually went down. Would do again!

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    Verified purchase
    TechStaffRates

    Reviewed July 15, 2020

    Took a little longer than I thought it would but all came out ok and we got a great rate. Appreciate what AmeriSave Mortgage did for us. Would absolutely requirement this company to anyone looking to finance or refinance a home. Thanks for all your help.

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    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed July 15, 2020

    I don't understand how in today's time of technology, you don't have an online payment access and how you can charge $9.50 to make a payment by phone. Who writes checks anymore? I had to search for a stamp. But I prefer to control my payments and don't want to set up ACH.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for connecting with our Customer Service Manager today. We appreciated your patience, and we appreciate your feedback on your mortgage loan. Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Loan Servicing Department.

    We are glad we were able to review the online payment options that are open to you. As agreed, we are providing you with additional information so that you may establish an online account with our Servicer for further payment methods of your choosing.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 15, 2020

    I was referred to AmeriSave. I like their customer service and I decided to go with them. If I had a question, they addressed it immediately. They were really professional. They always made sure that I was understanding the process and I felt really comfortable doing everything online.

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    Verified purchase
    Customer ServicePriceStaffEase of UseLoan ProcessRates

    Reviewed July 14, 2020

    This is my second loan with Amerisave, their online tools are easy to use, their staff responds to questions, and the closing was at my dining room table, best of all the rates and closing costs were better than anyone else. Only complaint is the time from the start of the process to the closing, 2 months.

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    Verified purchase
    Staff

    Reviewed July 14, 2020

    The process is very streamlined and understandable. This is the second time I refinance with AmeriSave, Travis and Nikki. I was very happy with the experience both times. I would not hesitate to recommend AmeriSave.

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    Verified purchase
    StaffRates

    Reviewed July 14, 2020

    We refinanced with AmeriSave and they were very proficient in handling our transaction. Also we got a very low rate of 2.75%. That is really going to help us in future. Our previous rate was 4.5%. We are very satisfied with the job they have done.

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    Verified purchase
    StaffTransparencyCommunication

    Reviewed July 14, 2020

    My mortgage refinancing with Amerisave went very well, Jeff was very professional, and attentive, explained the whole process step by step with details, and was very helpful. He kept me updated with progress, and always made time to talk if I had a questions. I would recommend him to my friends.

    Barbara

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 14, 2020

    We refinanced with AmeriSave. AmeriSave was the one who stuck with us. They were on the ball and the other guys weren’t. The rep from AmeriSave that I worked with was very good. We had a bunch of questions and every time I called, when we can get hooked up together, he’d explain everything I asked and explained everything well for us. The only complaint that I would have, sometimes, when I called and left a message, it took longer than it should have to get back to me, or I had to call again ‘cause I got tired of waiting for them. But I know I’m not their only customer. Regarding the terms and rates, we did well. We dropped a little over a point off so we were happy.

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    Verified purchase
    Customer ServiceRates

    Reviewed July 14, 2020

    All in all, everything was good. It was all done via email for the most part. We got a refinance before, so there were no surprises and we knew what we wanted. The rates and terms that AmeriSave provided were as good as they could be. We paid a bunch of points but we got what we wanted for it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 13, 2020

    Eric was excellent at, first, listening to what I wanted. Then he presented me with some excellent options, then kept in close contact till I closed about a week later. Excellent service and painless process. I will definitely recommend Eric ** as from AmeriSave!

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    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessHonesty & Transparency

    Reviewed July 13, 2020

    I have used this company three times for home loans. The quotes are always accurate without hidden fees. It has always been easy and pleasant. I appreciated Justin and Cecily's quick and professional help. Thank you again for helping us with our home loan.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 13, 2020

    Excellent customer service provided to me and my family. The process was so easy and streamlined. Everything was completed online and the process of providing needed information and the transfer of information was easy. I do believe once the process has been completed, that a email or a response needs to be sent with the pertinent information. Example: Your refinance has been approved, Exact date of closing should be provided, if you are take cash out, provide information when the funds have been sent or electronically transferred.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 13, 2020

    Ryan V. did an excellent job of answering my many questions, and made sure I truly understood the decision making process and the resulting numbers and options. Stephen M. was an excellent loan processor and kept things moving! Very happy with the experience and excited about how much less interest we will be paying.

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    Verified purchase
    Customer ServiceMaintenanceLoan Process

    Reviewed July 13, 2020

    My loan originator, Charles **, was wonderful to work with; he did a great job breaking down the process and responding to my questions in a timely manner. Other aspects of the company, however, were not so good to deal with and I had an issue with my loan amount being increased without my request or authorization. I also found the process to be much slower than I have experienced with other lenders in the past. If it had not been for Charles, I would have given up on AmeriSave.

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    Verified purchase
    StaffRates

    Reviewed July 13, 2020

    Jeff from AmeriSave did an amazing job on my refinance. He streamlined everything... Was always looking out for best rate available. I am extremely pleased with his service. In fact, he did such a great job. I am refinancing my other 2 properties with him as well.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 13, 2020

    Matt ** did excellent work and the resulting mortgage was a better rate and more suited to my needs than I was hoping for when I started the process. I highly recommend using Amerisave and specifically Matt. Excellent communication and guidance through the process.

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    Verified purchase
    StaffLoan Process

    Reviewed July 13, 2020

    From beginning to end, all of the staff I worked with at AmeriSave were great; in particular Jason ** (our loan originator) and Lul ** (the Processor who managed our loan). They always kept us informed about the status of our re-fi and were available to answer any questions. I would highly recommend them to anyone.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 13, 2020

    Have refinanced with Amerisave for a second time and could not be happier with their excellent service. Their representatives were true professionals handling my transaction with courtesy, respect. All our questions were handled promptly. We closed on time and at great rate. We also could always recommend our loan officer Nick ** to anyone in need of getting a mortgage to buy the house or refinance their existing one.

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    Verified purchase
    PricePunctuality & SpeedLoan Process

    Reviewed July 13, 2020

    We had a great experience with Amerisave! They were able to get our refinance completed extremely fast and overall we had a great experience! We also saved thousands on closing cost. I would definitely recommend them for your next loan or refinance.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 13, 2020

    Amazed at the speed that this was completed in. Out rate was better than the other 2 companies we looked at. Excellent email, internet and phone call communication. We have used Amerisave before and this time was just as effective.

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    StaffBillingRates

    Reviewed July 13, 2020

    Rob was great to work with! Overall very happy with my experience and have recommended two other people to Rob as well. My rate and monthly payment was easily able to be brought down. Overall I would certainly recommend AmeriSave and especially Rob's help.

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    Customer Service

    Reviewed July 13, 2020

    End result was great. The virus caused some delay as the communication shifted from office to home based. We cut two years off the length of mortgage and saved several hundred dollars each month. The closing was very convenient for us.

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    Online & AppStaffRates

    Reviewed July 13, 2020

    AmeriSave has a lower interest rate. Their online application process was very user-friendly too. Everybody that I worked with was very polite and they knew what they were talking about. They made it very smooth and it all went nicely. The rates and terms could have been better, but I’m satisfied with them.

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    Customer ServiceStaffRates

    Reviewed July 12, 2020

    Great experience. Tony got me the best interest rate in the market and made sure I was satisfied with everything. At first, I was hesitant using an online mortgage lender, but Tony’s knowledge and dedication helped me change my mind. I will recommend Tony to family and friends.

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    Customer ServiceMaintenanceStaff

    Reviewed July 12, 2020

    Your refinance needs are better understood and fulfilled when you reach out to Chanel **. She simply is the best when it comes to communication, professionalism and informed decisions. She makes the process as simple as a pie. I would always recommend her to anyone who understand things well when broken them into manageable pieces.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessHonesty & Transparency

    Reviewed July 12, 2020

    Extremely pleased with service of loan originator Mr. Ken ** of AmeriSave Mortgage. Honest, trustworthy, professional and prompt for returning phone calls. I will not hesitate to recommend AmeriSave Mortgage to anyone who wants to finance or refinance their home.

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    PricePunctuality & SpeedLoan Process

    Reviewed July 12, 2020

    Matt ** and the Amerisave team did a great job getting the loan I wanted at the most competitive cost, and completed the process quickly. My second time working with Amerisave, and I highly recommend them for a Mortgage. They are very customer focused.

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    Punctuality & SpeedStaff

    Reviewed July 12, 2020

    From start to finish Brad did a great job. Any questions I had at anytime he took care of it. At the end, he was able to push the attorney to speed up and get everything taken care of. It was excellent. I would fully recommend Brad **!

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    Staff

    Reviewed July 12, 2020

    My experience with Amerisave was so great, starting with Vlad and Kim, the processor. I was guided well throughout the process. All questions were answered in a reasonable time and the process was flawless. I am glad that I used Amerisave.

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    Staff

    Reviewed July 12, 2020

    Top notch service all the way through. The team was great and constantly communicated and helped me through the process. I was concerned at first since there was no face to face meetings but Trevor was able to ease all of those concerns. I would recommend Trevor and his team to anyone considering refinancing their home.

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    Customer ServiceStaffLoan Process

    Reviewed July 12, 2020

    Curtis ** & Allison** were very helpful during my loan experience. I was frustrated many times, but they both responded in a timely fashion & made me feel at ease. I would definitely recommend AmeriSave to any family or friends.

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    Customer Service

    Reviewed July 12, 2020

    Ross ** was wonderful. However we would get emails from others on things that had already been been completed or that we’re not required for a VA. Perhaps at the beginning of the refinance process, the customer could get a list of things required to complete instead of getting a dozen emails requesting “just one more thing.”

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 12, 2020

    My husband and I were researching companies to lower our mortgage and had submitted our information to an on-line site that obtains multiple company offers. We received 4 offers. I checked the BBB, on-line reviews, etc. for each. Only Amerisave had a AAA rating with the BBB and had excellent reviews on various sites. Roger ** was our first contact and he was fantastic. Highly knowledgeable, personable, low-key, excellent at explaining financial nuances and patient with me. I brought questions from other lenders to compare, and he was able to explain the pros and cons without being condescending about the other lender. He was the primary reason we went with Amerisave. Another company gave us the same rate with a tiny bit better cash benefit up front, but I went with Amerisave because Roger was so good.

    Flo ** was our processor and she was equally as business-like and efficient. She was professional and quick with responses to any questions. Clinton ** was the Notary sent to our home. He called to confirm our appointment, was on-time, pleasant and thorough. He had been working in our area doing notary work for 25 years, and was just a kick during the 90 minute process. I don't know how he had all 100+ pages memorized, but he did! I couldn't be happier with our overall experience in re-financing our home. If our future encounters with Amerisave are as positive, we will be very pleased.

    My only suggestion for improvement would be a confirmation of completion of the process for the client, so we know when the entire process is complete. A simple email or letter stating, "Congratulations on completion of your loan/re-finance with Amerisave. We look forward to your continued patronage and servicing you needs". Just a thought. Thanks again!

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    Loan Process

    Reviewed July 12, 2020

    Mostly the experience was good. We had issues with some of the people working with the loan originator. We were also expecting all information that they needed to be sent to us right away so we could get it sent right away back to them. It was sent to us little bit by little bit making the process longer and more stressful.

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    StaffLoan ProcessRates

    Reviewed July 12, 2020

    Exceptional customer satisfaction is guaranteed. Amerisave will offer you the lowest rate or will match it if you could get lower rate from their competitors. The team is full of high level professionals. I recommend Amerisave to everyone seeking for loan.

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    StaffEase of UseTransparency

    Reviewed July 12, 2020

    Very easy and smooth process from start to finish! User friendly online platform made the process very easy and I had access to status updates whenever I wanted. The staff were very knowledgeable and helped us reach our refinance goals.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 12, 2020

    We went online and we applied. AmeriSave was the first one that called us back. The gentleman, Frank, was attentive. It seemed like it took a while to close the loan. I thought we’d do it in 30 days, and it took close to 45. I think it's because of the COVID situation and people working from home but the process was easy and we were happy. Once their underwriter got involved, everything seemed to move pretty fast. The processor might have been the underwriter. The gentleman was very professional and it all worked seamlessly. There was just a little bit of delay in the middle delay. Other than that, I thought they did a really good job given the circumstances of where we were at the time. Overall, we are pleased with everything.

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    Rates

    Reviewed July 11, 2020

    Had a great experience with Amerisave. Ali was great to work with and he found us the best deal and was there through the whole process. Great rates and was able to do everything from home. Would recommend to anyone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 11, 2020

    The ease of refinancing through Amerisave can't be matched. They moved quickly and had all avenues of my refinance accounted for (attorneys/appraisal). The process for uploading and providing information was easy and convenience. Mario ** was an excellent customer service rep through the process. The process was smooth and easy.

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    Rates

    Reviewed July 11, 2020

    We got the best rate out of all the banks we looked at. The online process was easier and faster than anything I have used in past mortgages. They were there to answer all our questions when needed. Great experience.

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    Customer ServiceStaffLoan Process

    Reviewed July 11, 2020

    I got offers from many companies and I was going to go with Rocket Mortgage but they were dragging their feet and piece-mealing request for information. After a month and a half, I said, “That's enough.” I did research and made a phone call to AmeriSave. I talked to their rep and I was impressed with his knowledge. He said to give him the information I got from Rocket Mortgage and he would see what he can do. He beat the guy from Rocket hands down and so I went with AmeriSave. The process was a lot easier than Rocket Mortgage providing the documents that we request and only towards the end, they wanted me to resubmit one document three or four times, which I didn’t appreciate having to do that, but I get closer to closing and because it's a VA loan, they have to make sure everything was perfect. But providing the information went really well. I have nothing negative to say about how the loan was processed and the professionalism with which it was handled.

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    StaffEase of UseLoan ProcessRates

    Reviewed July 10, 2020

    The refinance process with AmeriSave was very user friendly. The rates and options for the length of the loan were extremely good. Much better than many other mortgage companies. The representatives I worked with were excellent. I would highly recommend AmeriSave.

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    StaffRates

    Reviewed July 10, 2020

    Always reachable, very informative, seamless and easy process, got me down to a 2.75 interest rate, gave me everything I asked for, recommended some better options, I would definitely recommend for a refi or for your new mortgage. Thank you Amerisave. Very much appreciated.

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    Punctuality & SpeedStaff

    Reviewed July 10, 2020

    It was very professional and thorough with the process. Simple and fast. Always there to answer my questions. It was a pleasure to work with this mortgage company. I applied with other ones but chose this one for the convenience and straight forward process.

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    Customer ServiceCoverageStaffLoan ProcessRates

    Reviewed July 10, 2020

    I was seeing different companies and AmeriSave gave me the best rate. I got a 20-year refinance. The application and underwriting process took about a month and it was pretty straightforward and easy. Initially, my husband cosigned because they weren't able to use my rental income. There was an issue with underwriting. I could have had my husband cosign a lot earlier and it would have reduced the time that it took to close if we had known that upfront. But the customer service was great and professional. I worked with the loan originator and he answered all my questions pretty expeditiously. Overall, they're awesome. I would tell others to give them a try.

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    Reviewed July 9, 2020

    AmeriSave was easy to communicate with, they thoroughly explained everything that would happen, and each transaction was timely and correct. Documentation requirements were minimal and completing the entire process was a breeze. The closing attorney came to our house, wore a mask and maintained social distancing during this pandemic.

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    Customer ServiceStaffRates

    Reviewed July 9, 2020

    From the start to finish it truly was an easy and seamless process to take advantage of the lower rates to refi. Highly recommend Amerisave for mortgage expertise. Everything was handled online and via phone in a very organized and easy to understand manner. Cannot say enough good things about our experience.

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    Staff

    Reviewed July 9, 2020

    The overall process was a pleasant experience with professional assistance along the way. We never had much lag time when we needed assistance or answers to questions. The timelines given to us at the beginning were met and in some cases improved upon their initial suggestions.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 9, 2020

    I received a prompt and personal response to every inquiry I made. The processor and the originator were personable and knowledgeable. Rate and fees were exceptional and the ease of application and approval was pretty impressive. Even in this crazy COVID time, with extremely low rates and very busy mortgage companies, we were able to go from application to closing within 30 days - a cashout refinance, and we didn't even need to get an appraisal. Berkley ** (processor) and Gjeto (Jay) ** (originator) should be commended for their professionalism and knowledge. Thank you AmeriSave.

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    Punctuality & SpeedStaff

    Reviewed July 9, 2020

    All went great. The information given was accurate and the closing went very quickly. Julio was very informative and was always available to answer my questions. I would highly recommend Amerisave to a friend for the refinance or finance needs on a home.

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    Staff

    Reviewed July 9, 2020

    Thank you Curtis ** for making my refinance experience a pleasant one. You and your support team were amazing. I will definitely keep you in mind for future transactions and I have already passed your name to a few of my friends.

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    Customer ServiceStaffCommunication

    Reviewed July 9, 2020

    I was very pleased with the process at the beginning. It was easy to complete the application for refinancing, and I received a call shortly after completion. Robert was very responsive, and was a pleasure to work with. However, when it got close to closing, William was not very responsive, my closing got delayed because he did not have all of the closing documents in order. I was not happy with the lack of communication from William, and having to follow up regarding the status, and when my refi was going to close.

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    Response from AmeriSave Mortgage

    Dear Rebecca

    Thank you for providing your feedback. Our Customer Care Team attempted to contact you today and we would be interested in speaking to you further regarding your experience. Please contact us toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

    Thank you

    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 9, 2020

    When we decide to refinance our home, we shopped around and compare rates & reviews. We narrowed our choices to two (2) companies and we decided to call AmeriSave. Though the whole process took like two months but we were happy with AmeriSave. We had a great, great experience with Ms. Allison ** and Ms. Emma **. They have been very helpful throughout the whole process. They were also available even on weekends when we have some questions. We highly recommend!

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    Punctuality & SpeedStaffValue

    Reviewed July 9, 2020

    Quintin was great and very helpful, the refi was easy, quick and a great value. I would do business again with AmeriSave again in a heartbeat. More business in this country should operate like them like AmeriSave. Thanks very much Quintin!!!!

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    Customer ServiceTechPunctuality & SpeedLoan Process

    Reviewed July 9, 2020

    I had a great experience with Amerisave! I shopped around for the best deal on our refinance and they were far better than all the rest. We were a little nervous go with a company that was no local, but our Loan Originator and Processor were awesome and always a call or email away! They kept things simple and it all wrapped up super fast!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 9, 2020

    Good experience but response times were late. It took too long to get back to me. Not sure if it’s related for the COVID-19 pandemic. Overall I had a good experience. My loan officer answered my question immediately. Best to work with.

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    StaffRates

    Reviewed July 9, 2020

    I wanted to refinance my home mortgage to a lower fixed interest rate. AmeriSave was able to accomplish this and more by providing great products and people who make the whole experience easy and wonderful. Kudos to AmeriSave and the wonderful, caring AmeriSave associates.

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    Customer ServiceStaff

    Reviewed July 9, 2020

    The communication from Ryan and his team was excellent. They did a good job pushing the process along and were always friendly to talk to. The web application seems very outdated and clunky. For the size of their operation, I would expect a more robust web experience.

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    StaffBillingTransparency

    Reviewed July 9, 2020

    My two Amerisave representatives were very good. They had extensive knowledge of the process and could efficiently execute the process. We did run into a problem with my title which seemed to delay a portion of the process. I still have an outstanding question as to whether my first mortgage payment is August 1st 2020 or Sept 1st 2020. I was told at settlement it was August then received updated documentation that indicated Sept 1. I am still awaiting clarification.

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    Customer ServiceStaff

    Reviewed July 9, 2020

    The terms I received from Amerisave placed me in a excellent position to payoff my mortgage in an exceptional period of time. Therefore, I am impressed with their expertise and professional consideration in delivering the best terms that were available in the mortgage market. Thank you.

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    Customer ServicePriceStaffLoan Process

    Reviewed July 9, 2020

    AmeriSave had the lowest fee charges than any other company out there. A lot of companies charge $500 for them to even do the application and AmeriSave doesn't do that. I did the VA 30-year fixed refinance with them. From the time I contacted the individual, he was very professional. The people answered all my questions in a timely manner and took care of everything so that was excellent as well. Throughout the whole process, everyone followed up and did all the paperwork in a timely manner. Everything was perfect from the electronic documents being uploaded to the things they asked me for. I got it back to them right away and they responded immediately. The best loan. I bought five houses and this is by far the best service I've received.

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    Punctuality & SpeedStaff

    Reviewed July 8, 2020

    We were extremely happy that we were dealt with extreme care - given the best deal with fast turnaround time! We would highly recommend them! Rami was especially great to work with - very attentive! Faster than expected closing! We were pleasantly surprised that our APR was lower than expected. Contact them ASAP if you want to refinance or do a new purchase!

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    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 8, 2020

    I got a call from Amerisave and they offered a good price. It was decent. The loan person took care of a lot of details. I didn't have much time so he did a lot of work for me and explained to me all the pros and cons of taking different kinds of loans. This is my second refinance and I'm familiar with the terms so it also kind of made it easier for me to understand. Everything was straightforward. If they wanted some document, they would call me. If we had some issues, they would respond back quickly. I have other friends going through a similar process and Amerisave's is okay.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 7, 2020

    This was really a two part experience. The first part with loan originator Chris fix went extremely well from start to finish as he aggressively attacked problems and guided us along the way. The second part was less effective with our loan processor. We struggled to get complete information and there was a wait and see attitude toward delays and problems forcing me to be my own liaison to the title company. It came together at the end.

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    Punctuality & SpeedStaff

    Reviewed July 7, 2020

    Refinance was quick and painless! Everyone I worked with was friendly, knowledgeable, and always available for a question. Further, the website was freaking awesome, not to take anything away from the people I worked with, but the website makes it easy to know where you stand, what the next steps are, and what you owe them. And did I mention it was quick? Highly recommended!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 7, 2020

    Ryan ** was very patient and informative. I trusted him the first minute that I was on the phone with him. He always answered my questions quickly and professionally. If he did not know an answer, he forwarded email to his co-workers who did know the answer.

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    Customer ServiceOnline & AppStaffTransparency

    Reviewed July 7, 2020

    The customer service I received during my entire refinance was second to none. The AmeriSave website is very helpful and up to date. I always received an answer back in less than 24 hours of asking a question. Wendy ** and Adam ** are a huge asset to this company.

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    Staff

    Reviewed July 7, 2020

    Marc ** and Michelle ** were both great in helping me get everything together and making it as easy as possible. Refinancing was simple as it can be and lowest fees I could find. I searched multiple refinance companies and they were definitely the most accommodating.

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    Punctuality & SpeedLoan ProcessRates

    Reviewed July 7, 2020

    We couldn't be happier with the great rate we got and the great service we received from the loan originator. After our appraisal was complete, we were moved to a loan processor who was very clumsy and slow. Several closing disclosures were wrong and we ended up pushing back the closing because of this one individual.

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    Staff

    Reviewed July 7, 2020

    My experience with AmeriSave Mortgage Corporation was great. If I had questions or concerns that needed answers, the staff was always very helpful to assist me anyway they could. I worked mostly with Joeseph ** and Jordan **. They assisted so much and were very helpful to any question or concern I may have had. Very satisfied customer!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed July 7, 2020

    Jonathan ** was excellent. He was straightforward and honest, no hidden fees or hiding savings by manipulating the amount going to escrow, as another lender tried to do. I was in contact with other lenders competing for my business and Jonathan was unmatched. He advised me when to lock in and saved me hundreds. The entire effort was quick and easy to understand. The Amerisave portal was an excellent place to post things and keep track of everything. Thanks very much!

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    Customer ServicePriceStaffLoan ProcessRates

    Reviewed July 7, 2020

    Amerisave Mortgage accomplished their mission of getting me refinance done within 90 days during an unfortunate global pandemic. I was discouraged in the begining, but they didn’t give up on me. I received great communication between my loan officer & processor. I even got a low interest rate with reasonable closing costs compared to the national banks. I would definitely recommend Amerisave Mortgage to all my friends & family.

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    Staff

    Reviewed July 7, 2020

    5 stars! We had a great experience with Drew **! He went above and beyond for us. He kept us informed throughout the whole process of us purchasing a home. He was very knowledgeable and helpful. Would highly recommend AmeriSave and Drew!

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    Customer ServiceStaffRates

    Reviewed July 7, 2020

    Amerisave had the best rate. Our rep was Dan and he was very helpful and timely. He was very professional with us and answered all my questions. We had a good experience with him. Doing the application online made me nervous a little, but I had time to review it and look it over. It looked okay, so we went forward with it. It was a little uncomfortable to do it that way, but it ended up being fine. The process didn't seem to take too long at all. There were a couple of times that they needed a document or a signature and there was a little bit of email back and forth for a couple of days. But all in all, it took a month or less so it was good. I've closed another house and it took a really long time. I'm very happy with Amerisave.

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    Punctuality & SpeedStaff

    Reviewed July 6, 2020

    It only took two weeks from application to closing! Excellent service and the staff was very knowledgeable. I was very surprised on how fast they processed everything. Whenever I would submit a form or something required, they would review it almost immediately.

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    StaffLoan ProcessRates

    Reviewed July 6, 2020

    Our AmeriSave refinance experience was phenomenal. Everything was processed in an efficient, timely manner. Our loan originator was professional and really took the time to help us get the best rate. I would absolutely recommend AmeriSave! They are one of the best companies, hands-down.

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    Reviewed July 6, 2020

    Great Job! I sincerely appreciate the assistance in this process. Your team went above and beyond and I am extremely grateful. I will definitely be recommending your team to family and friends in the future. Only thing I can recommend changing is the automated text messages. Those seemed to cause a bit of confusion.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed July 6, 2020

    We were mostly pleased with the customer service by the agent. However, the appraisal company they hired did not do a very good job. The purpose of our refi was to get cash out for home improvement. But the appraisal was very very low - like 50K or more low. Our taxable value is currently 60k more than the appraisal. The properties they chose to use for comparables were odd. We had three real estate agents look at the appraisal and they were dumfounded. The only option was to pay for another appraisal to get a more realistic value to get the cash out we were looking for.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Good Pam,

    Thank you for connecting with me on Tuesday, July 7. We appreciated your patience, and we regret that the overall mortgage process that you received was not superior on your loan.

    Your mortgage experience is very important to our company, and I hope that I was able to explain our process and provide a resolution.

    If you need assistance in the future, please do not hesitate to contact me based on the information I provided you.

    Thank you again for allowing AmeriSave Mortgage to serve you with your mortgage needs.

    Angie Tudeen

    Verified purchase
    StaffRates

    Reviewed July 6, 2020

    Excellent overall process. Online system for uploading/downloading and signing documents made it very easy. REFI Team was very informative and helpful throughout the process. With the heavy REFI volume due to historic low rates Mytch and the Team kept the ball rolling even when the process got bogged down in other departments.

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    Honesty & Transparency

    Reviewed July 6, 2020

    I was never left in the dark. He touched base with me every step of the way. He was honest and I never felt rushed or pushed. Gave me plenty of time to think about my options. I would recommend him to anybody even thinking about a refinance.

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    Customer ServiceStaff

    Reviewed July 6, 2020

    I received professional and courteous service and would recommend to friends and family that they should consider Amerisave for their home refinance needs. Randall ** and Robin ** provided excellent service and response whenever I had a question or had a concern.

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    StaffTransparency

    Reviewed July 6, 2020

    Had a great experience throughout my refi process. Sarah was extremely helpful, transparent and knew exactly what I was trying to achieve. She remained in touch and kept me up to date with the progress. Closing was smooth. I’ve never had such an experience with another company.

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    Loan ProcessTransparency

    Reviewed July 6, 2020

    Home refinance. It was nice knowing that you could look at our loan portal and see the updates on the loan. The loan closing was simple, it was arranged by the loan processor and closed on the date it was supposed to be.

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    Customer ServicePunctuality & SpeedRates

    Reviewed July 6, 2020

    Everything went well with Amerisave. I went with them because of their low interest rate and the application process over the phone went well. Their customer service is very good. I had to wait for all the paperwork so the process took 30 days or even less.

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    Staff

    Reviewed July 5, 2020

    A great team/great group and very personable and friendly. I will be recommending this team to anyone looking for services that they perform! Ms. ** and ** were the ones I primarily spoke with and they were exemplary!!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed July 5, 2020

    Very good experience with Amerisave not only was it fast but but very professional. My loan officer was awesome and very knowledgeable. I had done business with him before and I know I’ll do business with him and Amerisave in the future.

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    Customer ServiceStaffRates

    Reviewed July 5, 2020

    Justin was helpful and explained all the steps of the refinance. I recommend his services. He communicated well and was available via email or phone. Amerisave offered great rates. Everything was completed in a timely manner. It was great to be able to deal with everything online. All the documents were easy to download and review. This is a bonus as we didn't have to leave our house to complete the process. This is important especially with the current Covid situation.

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    Punctuality & SpeedStaff

    Reviewed July 5, 2020

    Sean was the best. This was the easiest and most pleasant refi. I have heard horror stories about refis. Not so with Amerisave and Sean. Highly recommend them to anyone. Professional, knowledgeable, and QUICK. All but signing the final documents done online. Try them.

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    Punctuality & SpeedOnline & AppEase of Use

    Reviewed July 5, 2020

    I recommend Amerisave as a mortgage lender. They were easy to work with and very fast. I also found their website easy to navigate and the closing process was very smooth. The mortgage was exactly what I was looking for.

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    Staff

    Reviewed July 5, 2020

    Chartrice ** was a pleasure to work with and was very helpful and patient. She was always willing to go out of her way to answer a question. If ever I need to refinance again or buy another home, Chartrice will be the first person I contact.

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    Customer ServiceStaff

    Reviewed July 5, 2020

    AmeriSave's services and communication were top notch. I never felt alone in the process. When documents or documentation were needed I received friendly texts/emails so I never missed a deadline. Staff members were patient and understanding of with any questions I had. I highly recommend Amerisave for your refinancing needs.

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    Customer ServiceStaff

    Reviewed July 5, 2020

    We had a very pleasant experience with AmeriSave and were fortunate to have gotten Bradley ** as our representative. All our dealings were very professional. We were impressed with every aspect of the transaction—thoroughness, patience, timeliness, and follow-up. A big thank you to Brad for making this a most pleasant experience! Five stars all the way!!!!

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    Customer ServiceStaff

    Reviewed July 5, 2020

    Was extremely helpful when I couldn’t navigate through the computer to submit information needed. Walked me through step by step. Which I was grateful for. Could call anytime & my questions were answered. Made the process less stressful especially during the Covid-19 when everyone was in lockdown.

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    Staff

    Reviewed July 5, 2020

    We have used Amerisave for 2 refinances and have always found the experience to be pleasant and easy. Michael ** has helped us with both and has made both smooth and easy experiences. Amerisave's website navigation is easy and efficient.

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    Customer ServicePriceStaffLoan ProcessTransparency

    Reviewed July 5, 2020

    I was given a very straight forward explanation of the loan process, the fees and all cost were reviewed and the POC (Greg) was upfront with how they did business. Once we came to an understanding he followed thru on every commitment and ensured the process was completed as required, and that I was personally emailed on any detailed that needed my attention. The closure we exactly as expected with no surprises or changes.

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    Punctuality & SpeedStaff

    Reviewed July 4, 2020

    We enjoyed working with Nabeel from beginning to end because he was always very professional, knowledgeable, and he educated us through the entire process. Nabeel understood our needs and concerns, and he quickly and reliably answered all questions. He is vey personable and a pleasure to work with. I highly recommend Nabeel.

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    Customer ServiceStaffRates

    Reviewed July 4, 2020

    Amerisave agents were professional and responsive through all aspects of the refinance process. Their online system of communication and documentation import was very useful during the process. They are very competitive with their rates. This is the second time I have financed with them and would recommend them to anyone.

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    Staff

    Reviewed July 4, 2020

    I was looking for a fully digital experience and, aside from the inspection and closing, that is exactly what I got. The entire process was smooth, efficient, and timely, and the AmeriSave representatives were unfailingly attentive to making sure my needs were met by the refi.

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    StaffRates

    Reviewed July 4, 2020

    Gave me the best rate amongst any mortgage lenders. Very friendly and courteous employees. They handled the refinance in exceptional fashion given the circumstances that we are currently in. Would highly recommend to anyone and will be my next mortgage lender in the future.

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    StaffRates

    Reviewed July 4, 2020

    AmeriSave did my refi within thirty days, during a very busy time, with no appraisal required and at a lower rate than any other competitor. The consultants I worked with were helpful and friendly. I would recommend this company to anyone.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffRates

    Reviewed July 4, 2020

    Ours went as smooth as it gets. Rate exactly as expected going in. One minor hiccup only outside their control. One star off only for the hiccup in the title process which slowed closing about three days. Both our officer and processor were timely and easily accessed for questions. Loved the online forms process to immediately upload necessary documents. That really helps the process immensely.

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed July 4, 2020

    My experience with Amerisave was a good one. Up until now. I received a cancellation notice on my homeowner's policy. It appears that the title company you used did not pay my homeowner's insurance. I've reached out to them twice regarding next steps. They've not replied to me. At this point I just discovered my homeowner's insurances lapsed and I do not have coverage due to their feelings. And they are non-responsive. This is completely unacceptable.

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    Response from AmeriSave Mortgage

    Pete,

    Thanks for taking the time to talk with me today. I am glad we were able to clear this up. As we discussed I will follow up with you directly again in the next couple of days to ensure that we have this resolved. Thank you again for the feedback and for the opportunity to resolve this.

    Mike Bloch

    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2020

    Stephanie was very professional and helpful throughout our entire refinance process. Despite some technical and communication network issues she always found a way to get in touch with us. She was also very polite and respectful. Keep up the good work. Thank you.

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    Punctuality & SpeedStaff

    Reviewed July 4, 2020

    I was happy working with Carina and Jackie. Had a little problem getting to closing but they worked everything out and closed fast afterwards. I would work with them again anytime. They are professional and very courteous. I would recommend them to friends and family.

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    Customer ServicePriceStaff

    Reviewed July 4, 2020

    From start to finish excellent service and responses to moving me through the process. I immediately knew what was required of me. Process times were well within what was quoted. All quotes and numbers were exactly as proposed. Start to finish best customer service for mortgage lending.

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    Customer ServicePriceStaffTransparency

    Reviewed July 4, 2020

    Excellent communication, touch point through entire journey of quote to conversion. Single person to keep updating status proactively and what to expect as next step. Fulfilled all stated promises. Will recommend others to give a chance and see for yourself.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 4, 2020

    Working with the AmeriSave program was professional and easy. Every step of the way was to my liking. From the initial contact to the completed loan. The entire process was easy and quick. And the rate I got was best I have seen. I recommend them to everyone.

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    StaffLoan Process

    Reviewed July 4, 2020

    Their employees at every level made our recent refinance application easy and kept us informed throughout the entire time to ensure our loan was completed in a very timely manner. Best company we have worked with in a long time.

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    Staff

    Reviewed July 4, 2020

    I had a Wonderful experience with AmeriSave. Great people, Michael ** and Deb **. They were extremely easy to work with; courteous, customer friendly, professional, knowledgeable, and efficient. I achieved a wonderful result!! Very Happy!! I would certainly recommend AmeriSave to a friend and/or anyone looking for a great mortgage company who strives to assist people in their mortgage needs. Keep up the great work AmeriSave. Thank you!!

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    StaffRates

    Reviewed July 4, 2020

    I was extremely happy with the entire team that worked on my refi. They were proficient, understanding, and got the job done in a few weeks. I would highly recommend AmeriSave to any first-time buyer or someone like me that wanted to refinance and reduce my interest rate. You won't regret it!!!

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    Customer ServiceStaff

    Reviewed July 4, 2020

    It was so well organized and so easy doing this process with AmeriSave Mortgage. Representatives followed up and were in touch with me every step of the way. The documentation process showed me what to do, showed me where I was. The company made sure I knew when something else was needed and made the submission process smooth.

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    Customer ServicePunctuality & Speed

    Reviewed July 4, 2020

    Quick, easy, reasonable fees and met my expectations. Would use again if in the market for a mortgage. Communication was good from the start and closed in about 30 days with expectations met. Entire process from applications to closing and funding was easy and efficient. Well done.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 4, 2020

    Great to work with - personable, local representatives with quick responses to all questions asked - seamless online process served us well and we were easily able to switch mortgage over from another lender. Easy closing in a short time period, as well.

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    Verified purchase
    StaffRates

    Reviewed July 4, 2020

    We had a good experience with you guys, thanks for the low rate, and looking forward to being your customer over these years! Rich and the rest of the team treated us with such kindness, and it was deeply appreciated!

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 3, 2020

    Pain free, trouble free way to refinance your home. Good communication and they are always responsive to any questions you have. The rates may not exactly be the cheapest in the industry but they very competitive against most lenders. I would recommend AmeriSave Mortgage to anyone that is looking to refinance their home.

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    Staff

    Reviewed July 3, 2020

    Brittany ** was very helpful and accessible through the whole process. She answered all of my questions and proceeded with the application in a very timely manner. Jamie ** was also great in assisting with the closing procedure. I was also very pleased with the closing attorney that Amerisave assigned.

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    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed July 3, 2020

    My entire mortgage refinance process was completed from my home office desk, from the very beginning, to final closing signatures. We communicated by phone, text and e-mail. My loan originator was very supportive. The rates were the best. I recommend Ameri-Save to others.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2020

    I had dealt with another company, and felt they were being deceitful with me. However, it was quite the opposite with AmeriSave's Leo **, the rep I spoke with. He was polite with a friendly demeanor making me feel relaxed like I was talking with a friend on the telephone. We talked about this and that and before I knew it, he said we were done, that we finished all the questions; and, we would wait for the next step. I was pleased.

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    Verified purchase
    Customer ServiceBillingLoan Process

    Reviewed July 3, 2020

    I just refinanced my loan that was previously with BOA and it was very hard to make a principal payment, I had to call them each time and do it over the phone... With Amerisave I can just log into my account and make a payment transaction. I have done this before even making my 1st loan payment. Bravo!!! Thanks for letting me use the online portal to transact business. I am very happy so far. Thank you.

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    Verified purchase
    StaffLoan ProcessCommunication

    Reviewed July 3, 2020

    I was able to refinance my home within 30 days from application to closing, saving more than 1% and cutting my mortgage loan from 30 years to 15 years. The AmeriSave application initiator and application processor were very professional and attentive, answering all my questions and keeping me informed of the application status.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed July 3, 2020

    These are great people to work with. I never felt pressured and they were always willing to answer any questions. They were prompt in getting back to me I needed anything. Thomas ** was patient and helpful with some computer downloading.

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    Verified purchase
    Staff

    Reviewed July 3, 2020

    My wife and I just concluded our 1st refinance experience. Thankfully the Pros at Amerisave were patient and so very helpful. We don't believe we'll make a habit of this, but it's good to know that your reliable staff is ready to help if we need them.

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    Verified purchase
    StaffRatesHonesty & Transparency

    Reviewed July 3, 2020

    I am very satisfied with the service I received. Very professional and honest. I would highly recommend your mortgage company to my friends or family. Thank you again. I was working with another mortgage company which tried to up my interest rate. Not happy with them, your company was great.

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    Verified purchase
    Loan Process

    Reviewed July 3, 2020

    During the financing process always had the support of the Amerisave personnel. From start to finish, we were able to use Amerisave website to upload all documents required to process our loan. When having difficulties to achieve this task, I am not a geek, always got the necessary assistance. 5 stars to Amerisave.

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    Customer ServiceStaffEase of UseRatesTimeliness

    Reviewed July 3, 2020

    I found the service and constant communications amazing. They use technology to help the customer without letting it get in the way, it actually works wonderfully and is easy to use! Our rep was very attentive and returned calls and emails within minutes! The whole team was very knowledgeable, friendly and helpful, while being efficient. The entire process for our refi was less than 30 and we got an amazing rate, savings more than $700 a month. I cannot say enough good things about their service and the end results!

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    Verified purchase
    RatesFollow-Through

    Reviewed July 3, 2020

    We have moved around the country, and bought homes & refinanced at least 12 times. AmeriSave is by FAR the best we have used. At every step, they did what they said they would do, and they had the very best refi rates. Can you even imagine THAT! Good people!!!!

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    Verified purchase
    StaffRates

    Reviewed July 3, 2020

    Good experience. On time tasks. Courteous agents. Hassle-free transactions. Very good rate in comparison with the other sources. Will surely recommend to my friends who want to refinance their houses.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 3, 2020

    This refinance couldn't have gone any easier. Everyone at Amerisave were so helpful and professional. Absolutely no problems. Amerisave got a rate my bank couldn't match. From the very first phone call everything went so well. Thanks again. I highly recommend.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 3, 2020

    I had a great experience with this company! Fast, no hassle and great communication!!! I would highly recommend this company!! Even when I thought I had the lowest interest rate, they informed me that the rate had just dropped and gave me the lower rate!!! Excellent!!!

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    Verified purchase
    Loan ProcessRates

    Reviewed July 3, 2020

    For Refinance to 30 yr Fixed Conforming, Amerisave gave us a VERY HIGH RATE of 3.25%!!! Within 12 days after its COE, I was able to Refinance AGAIN, for 2.75% for the Same Type of Mortgage, from LOAN DEPOT!!! JUST SHOWS THAT AMERISAVE IS A RIP-OFF!!!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Praveen,

    Thank you for the feedback and the candor of your response. While sometimes tough to hear, this feedback is important to our team. AmeriSave strives to provide an excellent product, as well as exemplary service. We would love to speak to you more about your experience if you are willing to do so. Please contact me directly at 404-563-7129. Thank you

    Bryan Owen

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed July 3, 2020

    I filled out an application online after reading good reviews. Then as soon as I was done they connected me with an agent, Carlos, who was knowledgeable and efficient. He walked me through the process, explained the different rates available & made the whole process quick and painless. I digitally signed some documents on my phone. Then I had to upload about 7 documents of my own to the portal online, which was easier than I thought. They sent a notary out & the whole thing was completed in less than 2 months. I am relieved and happy.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed July 3, 2020

    Refinance. The loan agent Aaron ** was very professional and responsive to our needs. I would definitely recommend. The loan processor Was a nightmare. Repeated request for the same info already supplied (Nichole **). Used old payoffs, instead of ordering more up to date.

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    Verified purchase
    Staff

    Reviewed July 3, 2020

    Outstanding and exemplary service from both Drew and Gary. Professional, patient, attentive and thorough. Both were responsive and I would highly recommend AmeriSave to friends and family based on my experience. As a matter of fact I Have already Recommended AmeriSave to friends.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 3, 2020

    Thanks! Great Service! Great People!! Excellent Experience! Professionals!! Kept us informed every step of the way and returned calls promptly when we had a question...very responsive! You saved us a lot of money with the new loan. Thanks again for working hard for us! We will definitely recommend you To Friends! Thanks Again!

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppBilling

    Reviewed July 3, 2020

    Automatic Payment Program(APP). We filled out the APP application on 6/12/20 and faxed it on 6/12/20. The next response on 6/22/20 defined the first payment to be on 7/1/20 by check. Your APP drafting payments will begin on 8/6/20 and the 6th Sep., Oct., Nov., and Dec. in 2020.

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    StaffLoan Process

    Reviewed July 3, 2020

    Service was good. Terms and conditions of the loan were favorable and cash that was received at closing will help me with my finances. Loan application was easy to follow. I would recommend Amerisave to look to refinance. In the future, I look forward to refinancing.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 3, 2020

    Eric was our primary contact and he worked like a bulldog to get our business. Once we committed to AmeriSave he continued to work effectively and diligently to get our refinance package wrapped up as soon as possible. Indeed, we finalized things about three weeks ahead of schedule.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2020

    Working with Luis ** and Vincent ** was great, they were responsive to our needs and very professional every step of the way!. They return our tech and email questions within a couple hours and were in constant contact throughout the process. Thanks AmeriSave!!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2020

    Great people to work with. They were extremely informant. Answered all my questions. Would definitely recommend AmeriSave. Walked me through it. Made it easy. All the representatives or professionals and would call you back the time they gave us.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 3, 2020

    The process was made simple but knowledgeable staff, continual support and plenty of options to fit our needs. Although it ultimately took slightly longer than we would have hoped due to the current state of affairs, we were able to get an excellent rate and with great customer service.

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    Verified purchase
    StaffRates

    Reviewed July 3, 2020

    I got a very good interest rate and the staff was very responsive and very professional. Their online platform made everything seamless and convenient to download and upload documents. I was kept informed at every stage of the process and everything was done from the comfort of my home.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed July 3, 2020

    At first, I was little hesitant to use a lender who was not local. However, my loan originator, Ali, assisted every step and answered every question I had. Overall, my experience was excellent and the process was easy and transparent. I recommend Amerisave to every.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 3, 2020

    Amerisave responded quickly to all requests, and gave accurate information. In light of the current situation, the closing was easy, and quick. Very happy with the service of everyone involved. Everyone kept us informed of the status of the loan, and what the timeline was to be.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 3, 2020

    I had excellent service with AmeriSave from my first phone call. The person I talked to was very knowledgeable and had good advice. The processing agent I worked with afterwards was very responsive and helpful but also friendly. I thought refinancing was going to be an ordeal. It was easier than my car loan and my Home Equity Loan. I bundled mortgage, HELOC and car together and I am now paying half of what I was paying. Amazing! I would work with AmeriSave again and recommend to others.

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    StaffRates

    Reviewed July 3, 2020

    I went with AmeriSave because the reviews were really positive. I’m grateful that AmeriSave made the process easy too. They have good people and helpful technology that guides you each step of the way. And I got a better rate than I could find anywhere else.

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    Verified purchase
    CoveragePunctuality & SpeedStaffBilling

    Reviewed July 3, 2020

    They should do better job in taking care of home insurance payments on time, which is included in the escrow. I had to followup multiple times on this issue where they did not track and pay it and am still waiting for some action and accountability from their end.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for speaking with us today. We appreciate the additional information on the insurance. I will reach out to you directly to fill you in on the resolution.

    Angie Tudeen

    Verified purchase
    StaffLoan Process

    Reviewed July 3, 2020

    Loan Originator Toren ** & Loan Processor Amanda ** were the best part of the process. Both took the time and effort to make sure we were well informed of entire process, specifically the mortgage processing, status, approval, and closing. I made their jobs easier by supporting them as needed to obtain documentation during the online process. The entire process was performed remotely and was Covid-19 friendly. The Notary Process was performed on our front porch and followed social distance and PPE guidelines. It was a pleasure working with such great people.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 3, 2020

    This was my third or fourth refi with Amerisave over the last 15 years. Their pricing, including points/credits, beat the competition by a wide margin. Process was simple and quick. Employees were Easy to reach and quick to respond by phone or email. All commitments made were fulfilled.

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    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 3, 2020

    Overall I was mildly satisfied with Amerisave. It took over 2 months to start and close my refinance. In that time my buy down increased over $2500. They said they would adjust that to close what we talked about. They took $600 off. Overall it was still a good deal and worth it. The only reason that I gave a mildly satisfied review is because my loan originator was awesome. Very helpful, kept me informed and did what he could to try to get my rate close to what we talked about. And 2 the online process was great. The way upload, view, sign, submit documents couldn't have been easier. I wouldn't overly recommend Amerisave, but I also wouldn't tell you not to use Amerisave. I would just caution that it won't be quick!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr Rankl,

    Thank you for taking the time to give us the feedback above. I would like to talk a little more about your experience so we can use the information to improve where we can. If you would, please give me a call directly at 404-563-7129 so we can discuss your process. Thank you very much.

    Bryan Owen

    Verified purchase

    Reviewed July 3, 2020

    I am a very busy businesswoman and Izumi just “ran with the ball” after securing my basic documents. For all practical purposes, he made this a “stress free” event. I would definitely recommend the AmeriSave experience to family, friends and colleagues. Thank you, Carol

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    Verified purchase
    StaffLoan ProcessTransparencyCommunication

    Reviewed July 3, 2020

    Overall excellent experience. Have recommended several people to your company since we refinanced. Our officer was very professional and always kept me updated on the status of my loan. He was always available. I really enjoyed the whole experience. I cannot imagine it being easier anywhere.

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    Verified purchase
    Staff

    Reviewed July 3, 2020

    Process was easy. Streamlined. People we dealt with throughout the process were awesome. All questions and concerns were dealt with in a professional and timely manner. From the initial contact all the way through the closing in our home we could not have asked for better service.

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    Verified purchase
    StaffRatesCommunication

    Reviewed July 3, 2020

    Checked in with me weekly to keep me informed during the entire process. Very easy to understand the entire process when conversing about interest rates and term length. I would definitely recommend them to friends and family. This was my 5th refinance in my life and the best experience I have ever had. They are both professional and polite.

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    Verified purchase
    Vikas increased rating by 3 stars.
    Customer ServiceContract & TermsLoan Process
    After a positive interaction with AmeriSave Mortgage, Vikas increased their star rating on July 17, 2020.

    Updated review: July 17, 2020

    I am happy with the resolution Angie provided. She explained the details and I found that the overall mortgage balance was correct.

    Original Review: July 3, 2020

    I've tried several times to resolve a discrepancy regarding the loan amount owed. People whom I talk to doesn't know and I never get called back or emailed back after raising it online. I would like to have this resolved as soon as possible.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Mr. Munjal,

    Thank you for speaking with me on Saturday and again this morning. I am glad we were able to explain the payoff and how we calculated what was owed. I am also glad that you agree with the calculation once we went through the documentation. If you have any further questions or need any additional assistance please feel free to contact us. 888-700-4027

    Angie Tudeen

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed July 3, 2020

    Omah and Irwin were both extremely helpful with providing up to date information regarding my loan application. Their phone calls, emails and text were greatly appreciated, as well as their prompt replies to my concerns. Thanks again for your assistance.

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    Verified purchase
    StaffEase of Use

    Reviewed July 3, 2020

    Always a pain to go through all the paperwork with a refi, but Amerisave kept the pain to a minimum by having an intuitive online portal for everything. My only complaint would be the chatbots that kept texting me to address forms and issues that our representative knew we were working on. Other than that, it was a good experience.

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    Verified purchase
    TransparencyHonesty & Transparency

    Reviewed July 3, 2020

    I was very impressed with the level of service received by AmeriSave particularly given the extremely high demand for refinancing services at this time! The process was very transparent and there were no surprises or hidden fees! I would highly recommend.

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    Verified purchase
    Staff

    Reviewed July 3, 2020

    Mark was courteous at all times. Got back as necessary. This was the second time we have done a refi with Mark specifically. Would ask for Mark again if we ever did another refi. Thank you for the service and chance to work with you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 3, 2020

    Kyle is knowledgeable, friendly, caring and available. Made time for me while he was vacation. Got things done extremely quickly. Made the process easy to understand from a customer perspective! Overall 10/10 experience with Amerisave. They are lucky to have Kyle!

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    Verified purchase
    Staff

    Reviewed July 3, 2020

    Except for the constant requests for "additional" documents by the underwriter and the lack of understanding of those documents by the underwriter, my experience with Brady ** and Ben ** was exceptional. They were both very professional and very helpful throughout the process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2020

    William was amazing! It felt like he was helping me as a friend instead of just a customer. Communication was outstanding through the entire process. This was much smoother than a previous refinancing that I did. Highly recommend. Thank you William!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed July 3, 2020

    Hong my loan processor was so helpful to me day and night, she kept me up to date on all I needed to know, I'm glad I made the choice to AmeriSave, my loan was not even complete when I referred one of my friends to Hong because she was so helpful to me, that's the type of confidence I had in hong.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2020

    AmeriSave made our refinance quick and simple. Communication was very good, they made sure we understood all the paperwork. All of the staff had great attitudes and they were very kind. All in all we had a great experience, and we will be referring them to our friends and family.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 3, 2020

    We could not be more satisfied with our mortgage refinance with Amerisave. Great company with competent staff. We were assigned to Brandon ** as our loan officer. He guided us through each and every step. A very friendly and knowledgeable employee who treats you like family. We appreciate his willingness to help us and see the transaction through to close. Definitely asset to the Amerisave team. Thank you Brandon for your superb customer service.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 2, 2020

    I started a refinancing application with Amerisave on June 8 Everything went smooth and very fast Brian fain was on point and on top of every detail. He's very helpful and friendly and works fast I highly recommend him and amerisave base on my personal experience on refinancing my house. I closed on June 26 everything took 18 days. And I'm happy with a 2.75% interest rate fixed on a 30 year loan.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 2, 2020

    I had trouble with completing the process of refinancing with another lender, so I checked into Amerisave. They were very quick to approve my loan, and I closed in 17 days! I felt like a valued customer, and I was given courteous and helpful customer service throughout the process. I was very happy with my experience at Amerisave!!

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    Verified purchase
    Customer ServiceBillingRates

    Reviewed July 2, 2020

    My husband and I were looking at refinancing our home and just after a year of buying our home, Sean was able to get us an extraordinary interest rate and thousands of dollars savings in our monthly payments. His expertise and efficiency are a great asset to Amerisave and I would recommend his personalized customer service to all my friends and family. Thank you Sean!! You are awesome!

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed July 2, 2020

    Best company to work with period. Great, fast, service. Knowledgeable staff. Easy to work with and best rates. Highly recommend considering any mortgage needs to be handled by AmeriSave Mortgage. Customer experience was exceptional! I will recommend friends and family.

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    Verified purchase
    Staff

    Reviewed July 2, 2020

    Best real estate service ever with Amerisave. God bless Amerisave. The best service guaranteed. Excellent service. Best staff best system good working environment least stress and good piece of mind. Wonderful experience with excellent service. Good working prolong in the real estate.

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Suite 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com